Choice Home Warranty Reviews

Jerry was very helpful and offered me the greatest discounts available. I am trusting that the company is as good as it brags. I have two homes and am covering both because I don't know how to fix anything and I am hoping that their contractors are as good as they have touted.

I purchased a plan with the rep via phone. All was great and he was professional until he tried selling a longer term contract. He was pushy, rude, and arrogant. I second guessed my purchase with the company because of his comments. "It makes sense, stay with the 1 year contract vs the 3 year because I'm trying to save you money, yeah that makes sense!" I didn't appreciate his sarcasm.

I called today and was pleased with the service I received from Craig (I think). Although it was hard to hear him for the background noise there, he was very nice and informative. I’m excited to get started with my coverage!

I live in Louisiana and it's very hot! My AC went out during the night. I called at 3:00 am. I had an email by 5:19 am that I had an appointment for service. The tech called me at 2pm and had completed the repair by 3pm. How quick and easy was that. I highly recommend Choice Home Warranty!

Craig was informative, objective and a pushy salesman, which is not a negative. You want pushy and proactive customer service agents. Your product price and promotional discounts persuaded me to sign up with you, instead or renewing with overpriced AHS. Thanks Craig.

Washing machine acting strange. It was so easy to call Choice about my washing machine. Repairman came out next day. I need to get new computer board and then he'll come back to make final repair. I'm so glad I have Choice warranty, it's worth it!

Your rep (Jake **) doesn't need to work with customers. If it was a recorded conversation, please listen to it. He was consistently telling me that I would be the only customer for this year that only wanted a one year contract and said it in a very condescending tone. I didn't appreciate his behavior. I will be cancelling this warranty.

I inquired about a policy online today. Before I could even finish, Sal ** was calling me. Sal was friendly, informative and not pushy at all. When he found out we were over 50 and a veteran, he offered me the better deal. He also told me to send my currently policy in showing the date it expired and Choice would take care of covering the extra two weeks to ensure I was covered. Lastly, I told him my daughter was about to close on her first home. He gave me his direct line, asked for her name and sat for her to call him direct. Great customer service!!!!

We have taken care of our heating and AC units with proper maintenance every year for 17 years. When the heating furnace did not work properly Choice sent a company to review it. The technicians said we have a clean unit but it is old and worn out and needed replacing. Choice denied the claim since there were exclusions that could not be controlled by the owner therefore this warranty does not cover it. This same thing happened with our upstairs AC unit. It needs replacing NOT due to lack of human maintenance but to uncontrolled variables that are considered excluded by the warranty. The technician that came to review the AC called us and canceled their company's contract with Choice due to embarrassment of claim denial. This company is a fraud when it involves large house systems and with small ones... they try to get out of it as well. Stay away from Choice Warranty!

I had issue with my water heater not working. Kind of making noise and the claim person told me we can only have it inspected if it is not leaking. It was not leaking. Even their Technician confirmed it, it was making noise due condensation and I was told by their technician that he can NOT fix it. He have to replace it with new water heater, I had to call via Sales dept to talk to the manager because the claim person will put me on HOLD and never come back and Manager will not call back even though I left messages, finally I got the manager via sales dept call. Instead of replacing the unit he was negotiating because according to their policy they ONLY FIX IT. THEY WON'T REPLACE IT Which I was not aware of, I think this is unfair and sales dept should mention when you sign up that replacement is NOT an option.

Clogged drain was not able to be cleared by the CHW assigned plumbing service contractor. No assistance was offered by Choice to let me know if Choice would cover the needed plumbing relief under my policy or if I needed to seek another solution. Consequently, I was left swinging in the wind with water coming into my home. Unacceptable!!!

I just had a sales rep call me from filling out a form online. When I told him I wasn’t ready to pull the trigger this very second (as we are not closing on house for 5 weeks), he rudely said he had to go and hung up on me. I’m in customer service myself and I can’t believe the unprofessionalism of this employee. Honestly, I was going to go with them after I spoke to my husband but you can guarantee I’ll never do business with them. Choice Warranty might want to take a look at their inside sales team. You could be losing a ton more potential customers with this attitude.

Refrigerator Repair. Anthony, of Honest Appliance Service & Repair did a great job, and was very professional, pleasant and helpful. My only problem was that he seemed to have a problem getting approval from Choice for what was a very simple repair involving a parts replacement.

Quick response, quick options excellent communications which is key to any transaction. Choice Home Warranty was one of the best investments we have ever made. Any homeowner needs Choice Home Warranty. I would highly recommend Choice Home Warranty to any homeowner.

Tony was very helpful in explaining all the terms of your home warranties as well as offering us a 3 year senior policy. I had read all the reviews of Choice Home Warranty and felt this was the best plan for us. We are replacing our Sears Home Warranty due to difficulty in reaching them, poor customer service, and very long wait times for needed services. Plus, Sears is much more expensive than Choice.

I had a claim for the air conditioner part of my heat pump. I submitted a claim, and they were unable to find a technician who could come out quickly, so they allowed me to call my own technician. When the technician came, he diagnosed the issue and called for authorization. It needed more refrigerant and a small part, which was authorized, and my technician put it in. I will be reimburse for this within 30. All this is great. HOWEVER, the technician also found that there is a leak in the coil (this is where the refrigerant leaked out) and the coil needs to be replaced. The technician mentioned this also to the authorization department, but he needs to get the part, so he did not fix that yet.

The guy who was sent made an unknown charge of changing wire that was working for Years, and the reason mentioned that the wire was short. And it cost us $170 to change change a small wire, WOW!!! The AC is still with same condition, not fixed and the guy left never returned back. I made the contract for 5 Years, but thinking I did a mistake.

I contacted your company today and was connected with Gavin. I stated my needs and Gavin me an immediate contract price. When I called again, because I wanted to check out his prices Gavin gave me all the details needed to awarded him with a contract. So far I am happy with the company, and I am sure that future services will be outstanding also. Regards, Hans **, Dallas, TX.

Greg was very polite and professional. Helped me to get an affordable warranty in a time crunch. Appreciate his help so much. I would recommend him to my family and friends. I will be using this company in the future.

On May 31 2019 I filed a claim for a/c not cooling. On 4 June 2019, CHW notified me my compressor had failed and it was a covered repair. On 6 June I was notified that a new technician would be dispatched on 7 June to repair my a/c. The part was at the supply house awaiting their p/u. Technician did not arrive until Tuesday, 11 June with your instructions to start from step one to analyze problem. As of today I was notified the earliest my repair will be accomplished is 18 June, 19 days after initial claim. This is unfair and totally unacceptable. I’ve asked if someone in the chain of command could expedite the process, exception to policy in this situation, however no response. I chose your company based on military members at my base. My level of confidence is dwelling each day. How can I contact your CEO/Owner? Please assist. Lindsey **

My dishwasher is just a little over 2 yrs old. They want to give me a buyout of $259.99 towards a new 1. I shouldn't have to put out another penny for a dishwasher. My policy says fix or replace. What do I have to do? They need to replace it, not give me money towards a new one. I'm so tired of how they treat the elderly people. If I have to I will get a lawyer. Replace mentos replace to me. Gayle **

I was told $45 copay fix/replace... ended up paying $360 due to exclusions! And def took longer than expected to have working a/c again! Techs were awesome even tried to find a used unit as a temp measure since we were unsure when part ordered would arrive.

The tech broke my steps which have yet to be replaced! You scheduled him for a holiday then I had to wait another week for him to come. I NOT happy with CHW at all. I would not recommend this company to anyone. It takes forever for them to find a company to service your problem.

AC unit water leaking out - The guys from Liberty AC were here when they said they would be. Very knowledgeable about the situation and it was fixed within 30 minutes. Very happy about their work. The company explained what the problem was and how they were going to fix it. I highly recommend Choice Warranty for their prompt service.

The seal was broken. The toilet was leaking into our downstairs bathroom. The CKO plumbing came and fixed it. Very professional and on time. Filing the claim was easy and Choice Home Warranty worked on getting it addressed as soon as possible. Loved the message updating me on the status of claim. I would definitely refer CHW to everyone I know and in fact have already done so.

My Air Conditioner and Blowers do not work and is in need of repair. The repair technician claims my air conditioner does not work because of mildew and debris. I have my air condition checked and cleaned on a annual basis for the last three years. Therefore the repair technician is lying about his determination. Choice warranty has declined to repair my air conditioner, due to the repair technicians determination. I have appealed the decision and awaiting the appeal to go in my favor. I will withhold review until the appeal decision is made.

Claim #**. I purchased warranty service from Choice Home Warranty. My wife had brain surgery and I wanted piece of mind knowing if something went wrong with items covered under the warranty I could use the service to get the item repaired or replaced. At the beginning of June 2019 my AC stopped working. I made the phone call to file a claim, the next day I received an email that stated they are unable to get a technician to respond to my residence for diagnosis, they gave me an option. Called reimbursement option that allowed me to call a local HVAC technician to respond out and diagnose. I chose this since the weather was very hot and I needed ac for my sick wife.

It was a good experience. Thank you so much for taking care of this in a timely manner. I am very pleased with the level of customer service that was received. It took some back and forth with the vendor to try and get the right schedule, but we made it happen.

The young man who came was very polite and friendly! He was very informational! He explained and answered questions in a way I could understand! I would recommend your business to others! He was clean cut and represented himself and your company well!!! Have a great feeling and was respected by this young man! I was very pleased! Eldena

Excellent service. The repairman was very professional, friendly and excellent service. He was able to fix all the problems without any problem. He answered all of my questions and was most informative. I would highly recommend your company and this repairman to anyone who needs your services.

I have two contracts with your company and I am very pleased with the prompt responses to all of my claims that I have called in. The company technicians assigned to correct my problems have all been satisfactory. Keep up the good work.

Rob was knowledgable and friendly. He answered all of my questions. He's a very good salesperson. You should give him a raise. The pricing was reasonable and if you wait they have better deals to get you to buy today.

Wayne was wonderful! Easy to deal with and very polite. He didn't give me a long terrible sales pitch and was to the point! I also had another home/referral that we discussed and he was very good about that as well.

I had noticed a noise coming from my freezer and called for a repair. They came out 2 days later to look at it and took pics and got model number and other info to order parts. Told me to defrost it and that I would have to keep doing this until they come and fix it. You can see how much food I had in it. I told them I had went to the store 4 days earlier and spent a fortune and could not afford to lose any of it. So before they left I had asked how long will it take. He says 6 to 10 days. So after they left I realized that the freezer had went out and I had to go and get some big ice chests and I have been using it down.

Updated on 07/12/2019: On June 7th, I filed a claim with Choice Home Warranty to have my central air unit serviced. It is now July 12th (one month and counting), and I still have not seen a technician to investigate the issue. In that time, three different technicians have been assigned to the case, and in each instance, the technician never showed. I expect to receive an email any day now from Choice saying my claim has been re-assigned, and will probably have to wait another week before actually being assigned a technician. A phone call to Choice gets the canned, "We'll escalate this." Companies that have been assigned so far: A&L Mechanical, Zopatti Heating Company, Pro Air Heating & Air Conditioning.

Do not use this company. They employee totally useless contractors and fight you on every claim you make. The only claim they actually fixed for us was the knob on our oven, it took over 3 month and three different contractors to replace it. Our AC stopped working and the contractor they sent out told us that it was the compressor and that Choice would not cover it because of rust. I was informed that the compressor for my unit is no longer made, but they would be happy to instal a new unit for me for $6,000. We hired our own AC repair guy for find out they had just unplugged everything and all we needed was a new thermostat.

We placed a claim on Friday afternoon, and a service guy came out promptly on Monday. The garbage disposal was replaced, no questions asked. Thanks to CHC Plumbing for your very professional service. We would recommend this service company to our friends and neighbors.

Excellent response time by Choice Home Warranty. Choice Warranty operator was easy to communicate with and prompt to get my request into the system. Serviceman from Tech Cool was on time, courteous and efficient. I would highly recommend Choice Home Warranty. Thank You.

Please review your contract before signing on with "CHW". I bought a contract from them July 2018. I had a total of 2 service calls as of 11 Jun 2019. I placed a service call on 25 May 19, for AC service because my unit was cooling my home. It took from 25 May - 11 Jun 19, to get closure on the status of my "AC" repairs and I got denial of repairs from what was written up from Golden & Golden Inc., HVAC tech.

Francis my salesperson said he was my go to person for any problems and questions. He gave me his extension number and there is no way to get hold of him. Girl says he's just a salesman now I have to deal with her. Don't like being lied to.

Initial repair scheduled with Metro Heating & Cooling Pros. Went out for repair and told my son he needed to get a part. My son paid him the $45. He never called for returned and he did cash the check. Claim was reassigned quickly, which I appreciate your hard work. ADP Maintenance & Janitorial was sent out. It took the repairman less than 5 min to solve the problem and no part needed to be replaced, He also made a follow up call to see if the water heater was still working properly. May want to rethink using Metro Heating & Cooling Pros. Thank you for your service and your quick responses.

The customer service experience with Choice warranty has been nothing but a bad experience. My warranty expires 9/30/2020. I will not be getting another warranty with this horrible company. Of the claims that I have submitted only a handful have been authorized. The major were not authorized. The compensation provided to keep me as a customer wasn’t worth time time and effort to fight the appeal. This company is horrible. They have more vendors that responds to issues than my last company which I like.

My AC broke when temperatures are in 90s. I called you guys and was told that I can go ahead and get it repaired. Online claim portal was not working. When I submit bill of 349, you send me a check of 120. Are you kidding me? I pay 1200 dollars to get 120 reimbursed? You guys bragged being user-friendly when I moved from HWA to you. It is a waste of money and lack of trust.

I want to take the time and thank Choice Home Warranty for taking the time out and evaluating my case for my HVAC repair... They had a experience HVAC tech in minutes to check my system, evaluate the system and within minutes the problem was sent back to Choice where they made a decision to replace my compressor... Again thank you and I look forward in continuing my service with this awesome company.

Choice Home Warranty is a rip off. They found every reason to not warrant common problems. I had my claims assigned to service people for the copay. The techs that came to my home would tell me before they even looked at the problem that Choice Home Warranty would say no to repairs then they would try to up sell me their services. This happened five times. Do not, I repeat do not buy this warranty. I bought a three year service agreement and six months into it and they refused to prorate a refund. Horrible service. Worst warranty company I have ever had.

I called for information about your home warranty. Greg ** was very informative and answered all my questions. When I told him my age he told me about the Senior discount policy. I decided to buy the warranty and happy that Greg ** will be my case manager.

My air conditioner stopped working. A technician came out and found no Freon in the line. He told the Choice representative that there was no sign of rust or corrosion in or on the lines. The Choice representative said he would get back to me within a half hour. About fifteen minutes later an E-Mail was received stating the repair was not covered due to rust and corrosion. It is beyond believe that someone 600 miles away from my home could say that there was rust and corrosion when a technician examining the line said there was none.

After my A/C went out and cost me 1300 dollars I thought to myself that I should get a warranty to cover this type of stuff. The following day I purchased a warranty from Choice and they went over all the disclosures of what is covered and what isn't. Two weeks go by and my water heater goes out. What luck, but this is what I purchased the warranty for. I call Choice and create a claim. My claim gets denied because 1 month hasn't gone by since purchasing. I was never told this was a thing. I was told I was covered going forward. I have since been reading more and more about this company and it seems they will do just about anything they can to dodge claims. They only disclose information if it allows them to dodge a claim. It's shady and I will be asking for a refund to move to a better company. I spent 1200 dollars on a warranty that won't honor claims when I could have used that money to just make the repair myself.

The process was simple and easy. The agent went over all options. Looking forward to a long term relationships. As a military veteran she also went over all option and thank you for doing something for us who served this country.

AC repair - Choice customer service made the process easy. The repairman that was dispatched fixed the issue the very next day (which was a Saturday). Repairman was very professional and kept me informed throughout the process. The entire transaction went very smoothly. Thank you.

I have asked 'not' to be contacted so many times, by phone, cell phone or email, and I've been totally ignored. The calls keep coming and soon you will lose a customer for all this harassment. I 'know' when contracts expire, so again I ask, to be taken off your email and phone lists. Do not phone or email please!

Had a great experience trying to decide to use this company. Spoke with Walter who was very helpful in determining the best items for me yet also making it affordable since I am a widow and not working. Thank him for his care and concern.

I was very please purchasing this plan. I'm glad happy having peace of mind knowing Choice Home Warranty has my back when I need them. When I review their 5 star rating I said that is one for my household. My wife was very happy when we made this purchase.

Woman I spoke with on the phone was very polite. Will rate you on your performance when the time comes. Customer service.. value.. coverage.. etc. I do not know what else to say.. I have not had an occasion to file a claim...

Juan was the service person who came to look at making repairs on my washer. He was very professional, and within minutes told me the problem with the washer. It was going to cost too much to repair, and was going to let the insurance company know. He told me they would offer me cash to put towards a replacement & would be contacting me the following day. I did receive an email from Choice Home Warranty the next day, and I am now waiting for a check from them. Great follow through on the service call, and putting a refund in place for me.

This was our first time to use Choice Home Warranty! Our clothes dryer was not heating and drying. We called Choice H W! The Choice serviceman came that same day! Our problem was fixed and the dryer works! We only had to pay the fee for the visit! It is a good feeling to know that we have a professional company to contact for problems. Fast and professional service!

He was very professional and quick in resolving my problem. I don’t know what else to say because it was a quick resolve and he wasn’t here over 30 minutes. Thank you for helping a widow woman in her time of need.

45 minutes to diagnose and fix the problem. Same day service. One of the hotest days of the year. I'm sure they were swamped. Choice warranty reps were responsive and sympaathetic. I renewed my warranty. Very pleased my first time using the service. I feel more confident.

I have our primary residence and a rental property and a house we’re doing a fix and flip. All three properties are now covered with Choice Home Warranty. I am a strong proponent of home warranty and have used archer companies over the years. Choice covers more and is less expensive with a better cost per claim deductible as well. To offer a home we will be selling, it’s an additional incentive to a prospective buyer to know that for a year, their new home purchase has a protection against any of the major systems malfunctioning. That’s peace of mind!

Updated on 06/13/2019: I was told by a manager named Rudy on June 12th that he would return my call and tell me the status of my claim. I then called last night after not hearing from Rudy, the lady informed me that corporate was going to call me within the next 24 hours. I finally had a technician come out yesterday June 12th and he placed an order for some parts. So again it's going to be another 7 to 10 days before the parts will be here if they arrive. I cannot get any type of resolution to this issue, I've been fighting with the company just to get callbacks, information and cooperation. Also the corporate office has not returned any of my emails or request for them to call.

I was very satisfied with 5 Star Air. They did a great job. What I am having a problem with is how long it takes Choice Warranty to get some one out to the house. Called on May 30. No one came until June 7. That is 8 days with the air not working correctly. 5 Star Air said they did not receive the call until June 5. My brother was thinking about getting the insurance until he keeps seeing how long it takes to get someone to come out. This need to improve greatly.

Harris County Appliance - They call before they came. They were on time. I didn’t have to call them to find out what time they were coming (they gave a time frame and stayed within). They didn’t make a mess and didn’t complain about how many jobs they had been on. He came in, checked it out, put everything back, call it in and told someone would be calling and yes they did call and said we would be hearing from Choice. In the past your people come out talking about the company, want payment, look at item, say they will get back and don’t. I’ve cancel all accounts but this was because of this. The people you send out don’t really care all they want is the 45 dollar and talk about how much they are going to make on a job. This man never spoke on money and didn’t asked about his 45 until he had completed. This was a professional company. Not someone off the street.

Service tech never came back to repair damaged line despite call by Choice; was double charged for two service calls when I was informed in writing by Choice that I would not be charged for second call; Final determination amount for replacement of dishwasher was far below what replacement cost was. All in all it cost me more to use this than if I had just purchased a new dishwasher on my own. Was not satisfied at all.

This people are not trustable, they do not deliver what they sell. They offer repair or replacement and they just offer you a small amount of money that does not cover the appliance. You have to go buy it, pay delivery installation and on top pay 60 for the visit.

CHW was very responsive to my claim. The contractor arrived the next day as promised and took care of my A/C right away. With the exception of my initial call to CHW, everything went great. When I first called in, the customer service representative was kind of tough to understand. She was very nice but she had a strong Indian accent. So, making the claim took a while to get going. Other than that, everything was great.

It was frustrating to stay home all day and not get a phone call that they were going to be late. They did not get to our home until 5:30 or later and our expected time frame was between 11a - 3p. Once the service was completed, we were pleased. The technician was very apologetic and he took care of the problem right away.

I spoke to a CHW employee in Feb 2019 and ended up taking our a home warranty with them. I explained to the rep that I was dealing with a chronic illness and wanted to be sure that I was getting the best possible coverage because I wanted to avoid hassles. When I needed to use the warranty three months later, every appliance that I called about had an exclusion, garage door (doesn't cover springs); refrigerator freezer (not located in kitchen). When I called to cancel the policy I was placed on hold for over 20 minutes waiting to talk to a manager. A supervisor, not a manager, came on the line and was very rude. She said she didn't see what the problem was.

AC repair - Excellent service by the technician. Was able to identify the issue & fix it efficiently. Would definitely recommend Choice Home Warranty to all my friends. Would help if we get timely reminders on regular house maintenance things like duct cleaning, ac vents, filter changes, etc.

With smaller claims they are good and will sometimes go above and beyond. With larger claims they will look for ways to get out of paying for what they should. They will even reverse cause and affect to deny a claim. Lower service call fee is nice.

AC outage - Our service got restored within 24 hours however we had to call and follow up with the repair people to try and get an earlier appointment as waiting 5 five days in 100 degrees was not appropriate.

Air Professionals are the Best. I initially thought I was having problems with my thermostat but that was not the problem. South Carolina was having a heat wave that week and they were able to fit us in earlier. It was 88 degrees inside when they arrived, and my dogs were having trouble breathing. They were able to troubleshoot the problem and explained what was wrong in laymen’s terms. I would want them to come again if I had an issue and they will be doing my twice a year checks. I am very impressed with the level of service and professionalism Choice offers us.

I used to have One Guard Home warranty and they covered for once in a year HVAC service (cleaning of evaporator and condenser coils). I switched to Choice and was told by the representative that I was getting a better deal, but Choice does not have the once in a year courtesy HVAC service included. Also, much of the coverage for HVAC are very limited.

The process to sign up for a Choice Home Warranty was fast and friendly. The person was very helpful, explained several options and the price was fair. I have had my previous warranty company since 2012 and their customer service got worse for each passing year, this was a refreshing experience.

I called several times because I had additional questions. I wanted to be sure of their coverage. The first young man I spoke with was nice, but the next two I spoke with were not. I would never go with a home warranty company that talked to me that way.

I have been very happy with the warranty. It is very easy to report a problem. The problem is handled very quickly and someone is at your rescue. I would recommend Choice Home Warranty to anyone looking to ensure things around the home.

I wish you could just call instead of needing to submit claims online. It took 3 days of emails to confirm an appointment due to decisions of coverage. Obstruction to float caused the leak. Repair was completed in less than an hour. Good thing this was not an emergency.

Choice Home Warranty has been a life saver! I've had many claims over the 5 years I've had their coverage, and they just keep getting better and better! I called about the disposer not working, on Wednesday and they had a contractor here to replace it, on Thursday! They are easy to work with, courteous, and extremely responsive! Best of all, they are affordable and have never turned down a claim! I love their excellent service and will be a life long customer!

Fast and friendly service and could not appreciate it more. From the time our clothes washer was reported to time of settlement was within 24 hours. Technician was here and had diagnosed and reported our needs, he was very professional and friendly. I could not be more satisfied.

Bosch Brothers of Punta Gorda FL serviced our a/c. They were great. Came down a day earlier than I expected. They were super. They found the problem, had the part in their truck and promptly and courteously repaired the a/c. I could not ask for better a/c techs. Thank you Choice Warranty. You could not have got a better a/c company than Bosch Brothers of Punta Gorda FL and I could never get a better warranty service than choice.

Very friendly electrician, James **, took his time and fixed our electrical problems to the best of his ability. He showed up in a timely manner and asked to come earlier than the appointment, which worked out better for us as the job took longer than expected.

I have had American Home Sheild Warranty for years and I have never been pleased with them. But I must say I just signed up today with Choice Home Warranty and the salesman that took care of me was so professional and not pushy at all but explained everything so well. I just feel better about Choice and if I'm pleased I will share with my family and friends. Thank you.

Worker arrived early in the time frame. Worker was fast and efficient in determining the problem. He also had the part needed to repair the washer. He had the washer fixed in less than a half hour. I would recommend Affordable Appliance to my friends.

Choice Home Warranty I am happy with their service and customer service. The technician always be with in their appointments. The representatives always helpful and solving my problem. I have three houses in Fayetteville NC and I am living in NY. The customer service take care the problems.

The contractor that came out to do the repair was wonderful. Very professional and did a great repair job, but I had no idea that the fine print on the contract basically says "we cover very little". It seems I went with the wrong company for coverage. I'm doing more research to switch to a better home warranty program. Pays to shop around, that's for sure!

Happy with your service. What I did not like was your initial reaction to my claim. When I described the problem as "water leaking" your reaction was: " water leaks are not covered !!! " - end of story. Only because and when I protested was my claim assigned. As it turned out it was condensation from a faulty AC System.

Service was great sending your info to my friends. Your rep had great info on what I was looking for. Was treated like family and that’s what I think customer service should always be. When you treat someone with respect your business will exceed.

This is the worst company I have ever dealt with. When I purchased the warranty nothing was said about $ limits so why have a warranty when I pay service tech $60 then get told we will pay $500 and your out of pocket is $941. I could fix myself and saved my money that I paid for warranty.

$1200.00 dishwasher only worth $250.00 to buy another one for replacing is a rip-off to a retired man on a fixed income, not good. You try living on $2000 a month and paying $1100 a month for housing and other bills and having to replace a dishwasher for starting at $600 for a stainless one to match.

I called Choice Home Warranty at midnight for my oven that stopped working. They contacted Fix Smart Appliance Services. The technician came on time and explained everything to us. Now we’re waiting on parts. I so glad I have Choice Home Warranty.

We consistently have issues getting things fixed. They are eventually fixed but you have very unreliable contractors who waste your client's time and it's not appreciated. We reported that our garbage disposal was leaking on Thursday, 5/30/19. We could not use our kitchen sink as a result. We were told the soonest someone could come was Monday, June 3rd between 7-11 am. My wife stayed home from work (and she does not get paid when she does that).

In late May, we called Choice Home Warranty because our air conditioner quit cooling and they sent out an air conditioning tech the next day. He went into the attic and said we had a leak on the aluminum coils located inside a unit in the attic. He said he couldn't see the leak but that the coils needed to be replaced to stop the leak of coolant. He put a little Freon in the unit to get us through a couple of days of hot weather and left with his $45 deductible. Later that day, I got an email from Choice Home Warranty saying that the Choice Home Warranty did not cover the replacement of the coil unit because it was due to corrosion. How can they say it was a leak due to corrosion if the technician couldn't actually see where it was leaking.

I called company and they said the warranty does not cover the water heater. What is the use of this warranty program? It is a rip off - we are very dissatisfied with this plan! I do not recommend at all. They also take too long to answer - we called right away and we had to follow up 3 days later to find out that our claim was denied.

Choice Home Warranty is a scam, do not buy any coverage from this company. Our air conditioning unit was meticulously maintained for 18 years and when it was time to be replaced, Choice Home Warranty looked for every loophole to deny replacement of our unit. They sent a technician to the check unit out and the technician requested a leak test be performed. The money authorized by Choice Home Warranty was so minimal, the technician refused to perform the test. In the interim it left us in a 95 degree condo for 5 days. My husband is a disabled veteran and cannot sustain these conditions. They sent us a boilerplate denial and despite multiple phone calls they refused to help us. We pay $500 for our Choice Home Warranty a year and this company is a ripoff!

On June 1, 2019 I encountered my first experience with CHW. I called them because my refrigerator quit working. I received couple emails stating they were working diligently to find a suitable tech to send. Finally around 9:00 pm I received an email stating they were unable to find a tech and I was free to find someone on my own. On June 3, I called Whirlpool directly and they gave me a company to call that was located in my city. I continued to try to allow CHW time to find someone for me.

The customer service rep was very pleasant and kind. She took care of my issue and got it dispatched out very quickly. The technician was on time and solved. my problem efficiently. My air conditioner is working beautifully. Thank you CHW very much. Without this service I would not have been able to get this resolved.

HVAC repair - I was impressed with the job knowledge, skill and ability of the individual that was sent to my home. He diagnosed the problem, explained to me his assessment of the problem and what he planned to do to fix the problem. After he fixed the problem he gave me needed advice on how to properly care for my HVAC unit and how to prevent further problems. He was courteous and was on time.

Takes at least 45 minutes or more and from previous service calls to get thru to authorization to get repairs authorized. This part of the company is VERY POOR. Service tech awesome give them a 10. Authorization department is a 0!

My dryer broke on a Tuesday. I left them a message about it Tuesday night. The man called me back & said someone would be out Wednesday between 1 & 3. He showed up on time & fixed my dryer. Very impressed by the speed of service & knowledge of repairman.

The man showed up as planned but as soon as he came he told me he was new to using the home warranty and he didn’t know what would be covered. I did a complete walk thru and he said he still wasn’t sure. I currently still have electrical issues that aren’t fixed! Why did I purchase something that I can’t even use? I wanna know exactly what type of things are covered and why my time was wasted if he came here not knowing what was covered!

They have fixed my ac unit twice in the last month. The first was an evaporator coil and cost me $250 out of pocket and the guy said the outside unit needed replaced. Then less than a month later the outside unit quit working and a new compositor was put on. The guy also recommended the unit be replaced. Overall it works but both companies have said it needs a new unit, were just band aiding the problem.

Your representative showed up at the arranged time. He diagnosed the problem, left to get the necessary parts and was back in hour. The new unit was installed and working quickly and without a mess. The service rep knew the equipment involved and was able to easily see the unit needed replacement. Good work.

Garbage disposal - Steven Mills Plumbing came and quickly took care of the problem. They did a great job! They told me what was wrong and was able to fix it like new! The service was quick, the technician was pleasant and did a good job.

I received a call with an appointment date and time, within 5 minutes of my request. The Plumber came the next day and did a good job and I would recommend them. The only reason this is not a 5 star rating, is that there was some miscommunication between Home Choice and the plumbing company and the claim was originally denied. I called and it was straightened out quickly. Thanks for your help.

Compressor for Air conditioning unit - So far, no one has been able to provide service needed although I have to pay for service call by DC Metro HVAC. I do understand unit is older, but solution still has not been provided. I can say that your team has been very kind.. He indicated he will get back with me. I hope I will not have to pay for another service call.

The contractor that came out was very rude and disrespectful to my wife. Belittling her like she didn’t know anything. I will never allow them to set foot on my property again. We wanted this air conditioning issue resolved but all we got was a patch to make the issue better for a short while.

We have been with Choice Home Warranty for a year now. Our AC started having issues last summer. Choice Home Warranty got a company to come and fix it but that was like pulling teeth. However, this year our AC is not working. We put a claim in May 23rd. We were told that someone would be at our home to service our AC May 28th. We decided to double check with the company that was supposed to come to our home and service our AC about the time they were supposed to be at our home. The company notified us that they did not have a work order for us from Choice Home Warranty. Which is a bit confusing because we had a confirmation email. We spoke with Choice Home Warranty again and and they acted as if they did not know what we were speaking of. Choice Home warranty sent out the technician the next day.

This is the most absolute waste of money I have ever spent. I literally have flushed my money down the toilet! I have had two terrible experiences with Choice and currently still trying to get one resolved. First my AC stopped working, I reported the claim, they sent a technician out who did run any diagnostic test, he just did a visual test. He based his diagnosis off of a visual, in which Choice denied the claim. I had a second opinion come out, who actually ran a diagnostic and advised what the issue was, which was completely different from what the Choice technician advised. I called to advise Choice and was told, unfortunately we have made a decision and the claim is still denied. I proceeded to go ahead and have the AC repaired.

Enjoy saving money, same protection as previous coverage. Paying less per month and less for calls. Cant wait to see more savings in my pocket. Customer service agent was very encouraging on every possibility to save me money by the year.

I am having issues w/ our HVAC unit. The technician sent by Choice was great and this is no reflection on him. The tech said he thought I had a micro leak and needed some refrigerant. The claim was denied over the phone in less than 5 minutes. Then the technician (who thought CHW was wrong for denying me) did an electronic device leak test. His phrase was that this electronic will definitively show if there is a leak. He performed the test and "NO" leak was found. I call back Choice and their CSR told me the claim was closed and to file an appeal via email. I informed her that the denial was based on a leak which doesn't exist.

The personnel I interacted with were very courteous. Phone calls were made when needed. I always felt they were concerned with solving my problem. The gentlemen who came to my home was definitely a gentleman and very knowledgeable. I was impressed.

Customer service was very helpful. She gave me clear and complete information on which I could base my decision and I appreciated the courteous and quick response to my original inquiry. Though the answer was not completely what I would have liked it was explained professionally and I understood the situation in order to come to a final agreement.

Garland was sent to my house for repair. He was on time and very courteous. He found the problem, fixed it and left everything neat and orderly. Garland was a very efficient and nice man. Hope I get him the next time I have a plumbing problem. My first experience with CHOICE was a very pleasant one.

There was no hot water. CHW did not follow up or assign anyone to fix the problem after Pipe-It-Up failed to fix the heater. Never called me back. I had to contract with outside plumbing service at great expense to my family. This after paying for service that I never received. Very unsatisfactory performance.

After Hours A/C called and came a Day Early! The gentleman was very courteous and obviously knew what he was doing! We could not have been more satisfied! A job well done by Choice Home Warranty and your technician! Thank You.

I believe a pipe in the wall (unable to be seen) should be covered under my policy. It apparently was broken from when we moved in. The very kind plumber even tried to advocate for us, but you turned down the claim.

Roof leak & drain backup. Yes this is accurate and I’m a responsible adult. These people never fix anything they come and grab the $75. deductible and then denies your claim for some crazy made up reason. Don’t do it. Save your money and pay someone else. I would give zero stars if that option was available. You think you have peace of mind with this plan but you don’t?

I went with another home warranty company that was a little less money. Wrong! Go with the pros. Customer Service is excellent as are their contractors. Already renewed my service with Choice this week. A breath of fresh air for sure.

This company was very professional on time and let me know every step of the way what the problem was and corrected it. They even referred me to another company for my water damage to my property. As far as the home warranty company they are not up to my satisfaction it’s very hard to get them to replace appliances that need to be replaced it’s like pulling teeth.

CHW found a tech in a timely manner and the communication process was great. The tech called me and we were able to set up a time for him to be here and he showed up on time which was another good point. This is why I gave this experience two stars. I was TOLD by the tech what to do to fix the problem. I did it and it still isn't cooling properly. I don't know how you find techs in your network for people in the area they live in but I feel like I paid $75 for something I probably could have used Google for. I have this warranty with CHW to have a tech come out and FIX the problem. Not to tell me what to do and that should work and it still doesn't fix the problem. So I guess I will have to pay another $75 service call and hopefully the tech will FIX the problem and my refrigerator will cool to the proper temperature. I guess the two stars should be for the tech but I feel like CHW found this guy and I have to go with who CHW chooses technician wise.

I am quite satisfied with the claims people, however, the first technician came and assessed the situation but never called his diagnosis in to the claims center. I tried several times reaching him but was unsuccessful. I then called the claims center to report that I had already been 1 week with no refrigerator. They also tried to reach the technician but were unsuccessful. They then assigned me a new technician who came out promptly and called the diagnosis from my home. Before he even left, the claims department called & said that they would either replace the refrigerator or do a cash buyout. I now can pick the refrigerator that I want.

AC not cooling. Technician attending service call just added Freon to system. Did not repair a leak which he indicated was detected. Instead commented that a previous technician should have fixed. Totally unsatisfactory. The problem more than likely will reoccur. Please send more competent and capable company/technician to make repairs.

Called CS and they filed my claim. Arranged a contractor for the following day. Contractor was superb and repaired the problem. My suggestion is for anyone looking to purchase a Home Warranty product firm, I would highly recommend Choice Home Warranty. Thank You.

Michael did a professional job and went above and beyond! He came by even though he could not reach me on my phone and luckily I was home to receive him. He immediately spotted the problem with the water supply line and repaired it.

Called original sales contact Greg ** who was very amiable and helpful in connecting me with claims as well as extending our contract. The claims manager was also helpful and amiable. The problem is with a broken water heater. However, the resultant date for service received via email is a full week out - June 11. This is an unacceptable period to be without hot water!

This company is horrible! Do not choose them as your home warranty. Our AC Unit went out. They sent someone to our home and right before the tech even took a look at our unit he started trying to sell us on a new one. Then he made the statement that this warranty company RARELY covers anything with ac units. So, he goes and takes a look and the next day I receive the diagnostic and a denied letter. They denied us because they said our Evaporator Coils were leaking Refrigerant and since it's due to rust they will not cover it! Our home isn't brand new, so of course there may be rust - so you might as well say you don't cover old homes. So, I escalated it to the manager.... Now she was a piece of work. She told us there is nothing they can do.

The man who came to fix my microwave was friendly and professional. He fixed the microwave promptly and he was obviously skilled at what he was doing. He had many years experience. He also gave me some tips on how to maintain the microwave.

I just signed up for the service so I have not had a chance to actually use it. But my sister has used you for years and the salesman I spoke with was very nice and spoke in clear English so I could fully understand the terms, payments, etc. Thanks for your help.

I did NOT renew with this company because of the quality of the service people that were sent out for repairs (unlicensed). Now they call several times a week and email. I’ve told them repeatedly leave me alone, I want nothing to do with their company. I feel that am being harassed to renew. Wish they would just stop.

We have had to file two claims with CHW and each time they have gotten a technician out the very next day. The companies they use are very knowledgeable and friendly. Repairs were completed quickly and additional approval was given within an hour. We couldn't ask for more from a home warranty company.

I had an AC issue... Thankfully it was a minor problem... Steve ** with Exact Temp was wonderful... courteous and professional and I hope if I have an issue with my AC in the future he is dispatched to my home...

Updated on 06/06/2019: Pro-Tech Appliance Repair came back to my home to check out my dishwasher. They discovered the terminal board was defective and ordered a new one. They said it would be about a week before it arrives. The technician was very polite and knowledgeable. Thank you.

Happy with the fast call back for the appointment. Not sure I am happy with what gets paid out when told you need to replace an item and not any amount as to what will be taking care off. Was quoted a price for new a/c but not hearing from Choice about it.

I reported my AC for not working, they declined coverage for corrosion on a 9 yr old system. I've maintained my system annually and have done my part, as a 4 yr customer for my house and my rental, I will not be renewing with you and will tell others about my experience. I am a documented disabled veteran and don't know what to do now since this service was supposed to help in these situations. I hope someone calls me to make this right within the next 24 hours or I will go to every outlet I can including the BBB.

Air conditioner repair - First vendor scheduled was unreachable. Second vendor was scheduled by Choice for an appointment on a Saturday & didn’t show up. The vendor called first thing Monday morning & come out within 10 minutes & provided great service. The vendor told me that Choice can’t schedule their appointments for them. They apologized about the confusion. I requested service from Choice on a Tuesday and the vendor came the next Monday. It was very frustrating waiting that long for A/C repair!

I was pleasantly surprised to see the professionalism of the vendor sent to repair my Air Conditioners. First Luis diagnosed the 4 ton quickly repairing the condenser and contactor. Next, he diagnosed the 2 & 1/2 ton with a leak coming from the dryer filter. His company called Choice warranty for the approval to finish the job. After waiting for over one hour Choice determined not to cover the job. I the customer am without A/C. Since, I have contacted another warranty company and sure enough they would cover both jobs. I have to reconsider my Choice Home Warranty.

Thank you Choice. We had the very best experience from the time we called to report the problem with our air conditioner up to the time it was fixed. All within 24 hours. Choice immediately contacted us with an email mentioning the company name, the service person and his tel no. He called requesting a convenient time to visit and fixed the air conditioner in no time. We are very impressed with Choice's customer service and addressing the problem.

Every time I use this company they say I am not covered. This is the worst warranty company. I would not recommend this company to anyone. I keep paying the court five dollars and the technician says this isn’t covered.

Extremely unhappy with the claim. My dishwasher could not be repaired and the amount offered to replace it was a joke. After talking to a mediator a slight increase was offered but it will still not cover a replacement. The response was done very quickly but I was told it could take up to 30 days to get a check. Long time to be without a dishwasher.

Tony and his coworker arrived at my house and began their diagnostic tests and quickly discovered the problem and fixed my A/C unit. So after 24 hours of sweltering temperatures, they had quickly and professionally solved my problem. Very courteous, and professional team.

Front Load Washer Repair - Appliance Plus appeared when promised and was fairly quick in diagnosing and correcting the overfill/flooding problem. Problem solved. I see that I'm required to write 40 words for this review, which is basically ridiculous so, I'll comment on the Choice website... It needs work, doesn't allow Chrome to save password. Thanks.

I was very impressed with your technician, Ace of Spades garage repair. They did an excellent job and Choice did everything to accommodate me. I would recommend this service and Choice because they have a resolution center that was extremely helpful.

So here I'm sleeping and it's about 3:30 in the morning and I wake up in a sweat! I love to sleep in a cold environment so I get up and take a look and it's 77 degrees! Not good.... So I tried to go back to sleep... In the AM when I get up it's NOT working! I filed a claim with Choice Home Warranty. This is the second time with my AC and they told me Monday, It's Friday! Oh no!!! But in the message, the # of the company coming was there and I called it! Thankfully the guy remembered me and he had a truck in the area! God Bless!!!! What a great company! I highly recommend them!

Dryer would not heat, repair man was awesome, very knowledgeable, very respectful, took his time going over everything and checking all the components to make sure everything worked before he left. Kept me informed with whatever he was doing. I would recommend him.

Took 3 days appointment. Was set for May 29, 2019 3-8 pm. No call till 9:15. Did not come till 5/31/19 Sat. After 1:45 pm oven knob control. Got to order part. Will call for replacement to be put in. No work order.

I put in a claim last week. No one told me that when the repairman comes he doesn’t repair anything. Called yesterday. Was told the claim has not been evaluated yet. Still 82 degrees upstairs and don’t know if anything will be done.

I had decided that if I was able to locate a reasonably priced policy, acquiring it would be a good idea to help keep our expenses fairly stable. Joel ** was courteous & informative as he described what the policy would cover. He was able to lower the price which made the purchase a no-brainer. Some of the following areas will be difficult to respond to as I am a new customer and won’t have experience with your service until sometime after 7/3/2019 when policy is effective.

I was contacted before my contract ended and gave me an offer. They came every time I called them and sent very responsible people. I was very glad to renew Choice. The gentleman that I talked to on the phone was very polite and answered all my questions. I was never pressured to buy Choice and when I had a problem, they would take care of it and have the person coming call me that day and also email me with the date and time.

My reimbursement check was issued 2/26/19 but as of June 3rd I have not received it. On April 6th I called and was told I needed to wait "60" days from the date of the check to have a replacement check issued without a fee. On May 6th I called and was told I needed to wait "90" days to have a replacement check issued without a fee. I was assured a check would be issued the end of May. June 3rd I called and was told their checks are issued in large batches, our check was in the batch which takes 30 days to process. So I have now waited over 90 days and must wait at least another 30 days!! I am now on hold waiting for the supervisor's supervisor to answer my call. I have been on the phone for 30 minutes. My contract ends in August and I will not renew. What a waste of money this contract was!! Don't use this company!! Too bad I couldn't give them a negative rating.

Sincere thanks to Jennifer ** for her wonderful customer service. As new customers we had lots of questions and she easily answered all of them and made sure we fully understood the complete scope of the coverage we would be getting.

I have been with Choice Warranty for 4 1/2 years. I just Renewed my policy today. I have used this warranty 4 times in little over 4 Years and Choice took great care in my repairs around the house. Hope this is helpful!