Choice Home Warranty Reviews

There are 2 things wrong with Choice.

On 2/20/2020 Advanced Appliance Repair came out. He took the front of my washer off. Ran his hand across the bottom. Said it was dry. I needed plumber. But he did state he was going to say I had clamp loose. I was there watching. I did not have a clamp loose. I paid him 45. He gave me receipt and he left his name is Chuck. Next day a real fixer came a plumber. He snaked my washer drain. No more leaking water on my floor. Johnson Plumbing 405 258 5959. They were great. They kept area clean dry.... and knew right away what was wrong. I highly recommend them. In Oct or so... advanced came out and some other plumber who never did anything....but collect 45. It's so nice to do laundry and not have wet towels where the water was. I havent complained before but it appears I should have.

They sent out a service guy that wasn't a licensed electrician. He was the owner of the company. He preceded to tell us that he didn't have to be licensed as long as he had a licensed electrician on staff. He never trace the problem of why our breakers were tripping. He replaced the couple of breakers and left. I had to hire a licensed electrician to come out and fix the problem. Had another guy come out to fix washer. Wouldn't spin and drain right. He said he fixed it. He did not. Had to pay again out of my pocket to have it fixed correctly after calling the manufacturer and directed me to a reputable company to fix it. This company is a joke. When I called to cancel the service contact, they charged me several fees. Should of been a $250 refund, they refunded me $52. Stay away from them. Terrible service and business practices.

Leak in ice maker (no covered) but the cause was a fan motor that was bad causing the line to leak. Repairman found the problem and fixed it. We had to reschedule the appointment as both of us work till after 5:00 very accommodating. Thanks.

The technician, James, was very polite and knowledgeable. He was on time and prepared to do the job. He was awesome. I was notified within hours. Thank you for the early appointment. Thank you for your service, JB Service and thank you Choice.

Brandon & his helper were very professional, listen to my problems and went right to work fixing our problem. They explained what they did and made sure it was working before they left. We are so happy since it’s was turning cold.

Washer. Had the first technician no show. The second came on Friday and this is Sun, haven't heard back. Hoping for a speedy repair or replacement after the weekend. I will have to reserve judgment but are hoping for the best.

Choice was prompt in sending someone for my claim. The plumber they sent was very knowledgeable and professional. He fixed my toilet quickly and it works great now! He explained what was wrong and why he needed to replace the flushing mechanism in the toilet. He stayed and made sure it was working properly and there were no leaks. He gave me his card and said to call him if I had any problems with it.

I opened the service request online and received email that service is scheduled 3 days after. I wish it was quicker. Overall well and good. Paid my minimum and technician said he will deal with Choice Home for the rest.

I was very pleased with the technician and the outcome. Ernest was very thorough and professional and assured me that was no leak was coming from my dishwasher. I would recommend this appliance company again. I was pleased that I can now use my dishwasher without any concern of leakage.

Gary was polite, thorough and didn’t push me to make a quick decision. I needed time to dwell on the decision and check online reviews. I called him the next day to sign up quickly. Excellent experience. Fine nice young man.

Customer service rude and would not put me through to manager. Hot water heater broke on 2/20 and repair date given was 2/26. I called repairman myself and he was amazing. Came right out and solved problem. The 24/7 service is to take service order. NOT TO PROVIDE SERVICE!!!

So glad we had Choice Home Warranty. Our heater was making odd noises and blowing out cool air intermittently. I called Choice Home Warranty and they got someone out to my home within 24 hours. Repairman was very thorough and professional.

Technician arrived today to replace faulty fan motor. He was efficient and cordial. He had to get approval but the process went smoothly. My only issue with my plan is that faucets are not covered. I spent nearly 600 dollars for leaking faucets this past year.

This company is a scam. They apparently don’t cover basic issues with spa systems. My heater failed, and when the service tech came by, he said the control board is bad and needs replaced. Apparently it isn’t covered. Yet there could be more wrong once the control board is replaced. Don’t waste your money with this company because all they will do is give you the run around and not have the issue fixed.

Have had a good experience with Choice Warranty. They were prompt in replying to my claims and the service people have been awesome. I would recommend Choice Warranty to anyone who needs home warranty. I just renewed my warranty with them.

Discovered water on the floor this past Sunday. We had a new floor installed this past fall and the water went under it, so didn't see it at first. When we did, it was under the floor, washer/dryer, frig, stove, kitchen counters. Emailed Choice right away to get things going. Don't call unless you speak a foreign language. Also called out insurance company and their rep. called Servpro. They came out within a couple hours. Started demoing our kitchen, putting in fans and everything associated and also a plumber. Next morning got word that Choice denied our claim on the water heater. Was told they don't cover water heaters. Had that same problem a couple of years ago with the swamp cooler. Seems, anything that has to do with water, they don't cover unless it's cheap. I am considering dropping them even though the prices are the cheapest.

The service was great. Also when I put in the claim the service was very speedy and professional. Choice will always be my service provider! They have always been there for us. I did not have to wait two or more weeks to get service. The worker was very polite. He respect my hardwood Floors with covers over their shoes. That was a plus to me. Thank you Choice Home Warranty for the speedy service.

Excellent service. They came. It was raining and cold but that didn’t stop them from fixing our problem. They made sure the problem was fixed. I recommend them. Very professional, very respectful. If there is anyone that need any kind of service for your home Choice warranty is the ones to call and you save money.

We were overcharged. $75 to come out and $295 for services. Fixing flexible pipe and installing 2 shut-off valves. l when I called and asked him about it, he was not pleasant and I asked how much he charged per hour and he said $135 per hour.

Read reviews and decided to choose your company. Almost didn't sign up due to repeated calls and emails. Felt a bit rushed when I called to sign up. Live in a smallish city, wanted to make sure service is guaranteed. Please don't let me down. Had a horrible experiences with my last company.

I’ve never been with a home warranty company that does not replace an item. I’m not happy because of the low amount I was offered. I am going to find another company, you may want to review your policies. If people are paying you monthly for the warranty, then what makes you think they all can afford to add money to your cash option when it’s not enough. That would force them to buy second hand!! You can’t walk into an appliance store and buy a washer or any appliance for 300.00.

Choice Warranty was very professional and sent out a technician immediately. When that technician fell ill they immediately sent out another. I am very satisfied with my warranty with them. It is a lot better than the previous home warranty I had.

I called on Feb 10 2020 for service on my oven. The problem being that with it being a electric appliance a censor started to beep for no apparent reason. I was told that a repair person would be out on the 13th of the month which was three days later. During this time I had to turn the circuit breaker off for the appliance to stop the irritating sound that it was making.

The plumber that was assigned was very accommodating. I asked to change to a different day. They called me with a window time. I asked if they could call when they were heading to the house. He was great when arrived to the house. Completed in minutes and left everything perfect.

My heat pump went out. Tech came, advised Valve was bad. Cost $525.00. Choice advised where to look to see not covered. This information should have bee provided before I purchased the warranty. I have called for new warranty and am requesting booklet now that I know. CHOICE is not paying for a Damn thing under heating and air.

Roof problem - leaks. Mr. ** is a true professional. He called me and set the date/time. He called me on the date one hour beforehand to verify that the time was okay. He was extremely friendly and courteous and also he was dressed professionally. He took care of the problem quickly and I have had no roof leaks since. I hope you will send him on more than roof issues if I need any other repairs.

Purchased total home warranty coverage plan; got a good rate by getting 3 yr coverage. The sales associate was very helpful and knowledgeable. The contract was sent immediately. The summary of total coverage plan was very helpful. I am glad that this plan will go into effect on March 1. Thank you.

I was covered from November 23, 2019 until February 21, 2020 and I’m very unhappy with the service. My appliance wasn’t even covered so I spend 45.00 dollars a month for nothing. I would not recommend Choice Home Warranty to anyone. They take your money and then don’t want to fix anything.

I just signed up for coverage 02/20 and can only comment on the interaction with Service Representative which I found to be a good interaction. Service Representative was helpful, professional and appeared to care for any concerns or questions I had.

My tenant called me on a Thursday at 4 pm stating that the Toilets are not working and that He needed a Plumber right away. I called Home Choice and placed a claim. That same afternoon I got a call stating that the Plumber will be at my house the next morning. The Plumber came and fixed my problems. I only had to pay my co pay.

The Customer Service Representative (James) was very professional and excellent is explaining the program and all the different options that were available to me. I would definitely recommend talking with this company to see if it fits your needs. I will tell my friends about your programs and the advantages it can be to any homeowner, especially when it comes to repairs to major appliances.

Arrived within allotted time and took care of the issue with no problems. Received great information from the repair man. No hassle and no fuss service. The sound advice I received was very useful. Great job. Keep up good work.

I had a tech come for my dishwasher. Had to pay $65. He couldn’t fix it. Had to get a tech and pay another $65. Don’t think I should have to pay back to back $65. I called customer service for some help with $65 and was brushed off. I have 3 homes with you guys, really... About done with Choice Home.

Choice gave me better coverage for a better price. The Choice representative was very friendly and covered all the possible options for different coverages. The prices for a 12 month term plus the 13 month free was a good incentive. Choice has the best reviews of all the warranty companies out there.

My water heater is not working. I said initially that the heater works intermittently. It just so happened that when the Technician was there it worked. It has nothing to do with the Technician but everything to do with Choice Warranty. Choice received my money and will now do everything to keep it and not replace the heater. The tank is leaking... oh wow... you don't cover it. I find it hard to believe that this is the best I can expect form a company who claims to be an "Industry Leader." Please do not call or send emails to me asking to renew. I will not renew and am currently trying to find out how to cancel service.

My AC unit is old (+15 years). The bold print on the policy states that the coverage is for when old equipment fails, yet the fine print says that if the repair is due to a leak that they won't cover it. Well, the leak is because the equipment is old! I had to find my own repair company (because Choice said they were too busy) and had to pay a lot of money out of pocket and am still stuck with an old AC unit. I had another case for a garage door opener that they never even responded to. The premium I paid was a complete waste of money. I've used other home warranty companies and they always at least responded. I will be switching to someone else.

The person I originally spoke with transferred me with no indication that he was going to do so. Sounded tired or fed up, not sure which. The second person was fast talking and didn't listen very well. Kept interrupting before I finished a sentence. I'm sure he's heard every question, but you never know, I might have had one with a twist. Get the money, get the caller off the phone, there's a quota to be met was the impression I was given. The only reason there are 2 stars in customer service is I could not remove them. (Wanted to see what they said). I am resigned to the type of customer service I received and don't expect much these days. I would say I am neutral about the customer service experience. I don't care anymore.

A/C stop working. Flow switch in drain pan was frozen. Tech showed up on time and was very helpful and solved the problem quickly. He was very knowledgeable and suggested some measures to take to prevent the same problem to happen again.

Why in the world do you advertise that you cover a heat pump when you exclude everything that can go wrong? I am highly disappointed that I fell for your corrupt advertising. As a nurse, my patients place trust in everything that I do so I tend to do the same. The policy because it actually doesn't cover anything. So the only thing that it does is contact a service company and I pay for it. Your company can't even do that well. My first time calling your company was unable to even schedule a service call. I did it myself. I am highly dissatisfied and will tell everyone that I come in contact with. As a RN that is thousands of people. The only redeeming quality was the service company that came to my house.

Heating unit failed and was unable to get it working properly and not responding to thermostat, but the first tech came and was able to diagnose the problem but the second response was 3 days later and my family daughter was getting sick and unable deal with the cold house.

WARNING!!!! CHW IS a scam, they promise service 24/7, long list of items covered, BUT once you try to make a claim it is denied. You lose the cost of policy and the $65 service fee People need to file class action lawsuit against CHW! 1/30 called for service...2/12 tech reports It has been determined that the evaporator is leaking refrigerant and must be replaced. CHW answers, "Please refer to your terms and conditions section D number 3 'Excluded'"; CHW is not responsible for water lines, line restrictions and leaks of any kind.

May take months to replace covered equipment. They will not replace and install non-repairable unit. Only offers cash for replacement and installation that is 30% below retail costs. It is going to cost me $100's to replace a failed oven that they could not repair. I am going to go through contract arbitration to get them to honor their contract. That will take several months to resolve. I regret choosing this company.

Someone was supposed to contact me about the claim on my garbage disposal -- and they never have. I was told it was rust and they wouldn't allow the claim. That is crazy. The disposal is about 5 years old. I will not be renewing my Choice Homes policy when it is time for renewal.

Have furnance that needs to be replaced. No big deal to them. They will have heat when they get home. Would like to get done before weekend but no one will return calls. Called two times today. Left 2 messages for Tosha **. Has been 5 hrs with no call.

I can't really give you a full testimonial because the furnace still needs a circuit board replaced but I'm happy that the repairman got the furnace going, I'll be a 100% happier once all the work is completed...

There was a leak coming from upstair shower/tub drain (baffle). The 2 technicians were very good and easy to get along with. They knew exactly what it was and completed the job in no time at all. Thank you!

Heater. Claim was handled in a timely manner, the company sent to do the work was on time and efficient in placing my needs back to Choice Home Warranty. Waiting for part needed to come in and be installed. Will recommend Choice Home Warranty to others.

Prompt response, repairman knowledgeable,. Downside was they were unable to repair without approval. So return trip necessary. So sequence was file claim, wait 4 days for repair on Saturday. Request made for repair, approval on Tuesday, order parts, wait for parts, now waiting for repairman to schedule return.

Leaking Toilets. Technician came and decided the pressure was too high on the water. He installed a new pressure valve ($500) and then charged me $200 to repair the toilets. I don't know why I have a contract with you since you pay for nothing!

I will be appealing your decision to not complete the work order of the plumber. The stopper was deteriorated due erosion. This is a wear and tear item. In the contract it states wear and tear. Follow your procedure. Hallelujah in the name of Jesus. I claim it by faith and this shall pass. Stop taking money from customers and not performing the service. I am a senior citizen being rip off! How was he able to clear the drain which is not draining!!!!

Our washing machine had slowly and steadily begun to get out of balance on almost every load and sounded horrible. The service tech found that the tub shaft was worn and bearing was out. Choice reviewed his findings and said they would replace instead of fix. They offered what turned out to be half the cost of replacement ($299). When shopping for new washer we couldn’t find one with similar features for less than $658 even on sale or clearance.

7 Star heating came and fixed the furnace got it running again. The technician was friendly and explained what went wrong. I would recommend CHW to my friends, their customer service were very friendly and set up the appointment quickly.

We have appreciated the Choice Home Warranty program. We have been members going on 4 years. We keep renewing with the 2-year contracts. It gives us that "peace of mind" to know when we have a problem, the repair is just one phone call away. Thank you!

Oven repair. The local appliance repair place followed up the same day we placed our claim. We had an appointment set for a few days later. They called when they had a cancellation that was in the area where their repairman was and offered to come earlier, but we were not going to be available. On the day they came they were there in the window they gave us and completed the job after we received approval from CHW. Appliance is working fine now.

The representative went out of their way to meet my needs and get the job done. They provided me with many options and worked with me For a solution on a problem. Great job! I'm happy with the outcome and expect my future experiences will be just as good.

The representative was very professional and helpful. If the billing works out correctly and I receive good service I will be very happy and will stay with your company indefinitely. I appreciate being able to pick a date for the direct draw to come out of my account - that makes things much more convenient for me.

The service company assigned to the order was very good. The technician arrived on time and completed the work quickly and successfully. I would certainly recommend this company for future repairs both for myself and others.

19 year old Frigidaire washer cost more to fix than replace. CHW agreed to send me a check to be applied to a new machine. Pretty cool. The repairman/owner of Prosper LLC was very professional, knowledgeable, well groomed (important to me) and explained everything to me. CHW approved the recommended replacement while Prosper was here; no waiting time. Prosper drove from Ft Worth to Nevada, Tx, over 70 miles, for this svc call. Ouch. CHW has the BEST contractors. I highly recommend CHW.

Washer replacement. The service guy was quick and to the point. He left without taking the 45.00 payment fee so I had to give my debit card number over the phone! I don’t ever like doing that but he got the job done!

First of all, I was referred to this company by a friend. I decided to give them a call to find out how much a plan would be on my house. I spoke with a guy named Sam, who started off nice. Sam told me about the Total plan, how it worked, and how much it would cost me per year. After getting all my information and credit card number Sam started trying to sell me on a better deal by purchasing a 3 year plan. Since this is my first home warranty company I only wanted to purchase the plan for 1 year. Sam insisted I purchase the 3 year plan. After about 20 minutes of me telling Sam that I only wanted the 1 year plan, Sam got upset with me. Told me "WHAT A TERRIBLE MISTAKE I WAS MAKING" and hung up the phone on me, without letting me purchase the plan I wanted.

I talked to your case worker and found that the repairs to my kitchen sink were not covered in your policy. This was a failure of the drain from the sink and resulted in my having to pay for the repair myself.

The technician and time tech is contacted is great. Your coverage on a claim absolutely sucks. You refused to replace with cook top stove with a like model. You offer us a 1/3 of what a replacement cost and you required us to pay for the installation. This is why you have an online rating of one star and over 5,000 BBB complaints. That will now be 5,001. I will never use your company again and I will spread the word on your poor coverage. You have a reason for everything why you don’t cover a claim.

I have a summer home in Ocean View, Delaware. This past weekend I went up to "open up the house" for the season. I found that the water/ice dispenser located in the front of the refrigerator was not working. I have had Choice Warranty for a number of years. I called them and they gave me a claim number. Later that day I received a call from an appliance repair company who said they could be there the next morning. He came and checked out the refrigerator and said he needed to order a part and it would take 3 to 5 days to get the part in. I paid him the $45 co-pay. I made arrangements with my neighbor to let him in to fix the refrigerator when he received the part.

Your representatives lied and mislead me when I purchased not one but two policies with you all. I actually recommended you all to several family members, friends and co workers. But I will inform them that you all are full of crap and come up with any reason not to cover items. I was warned by a couple of the companies you have dispatched out that you all find reasons to denied claims on a regular basis.

Worst company I've ever dealt with. I believe this is a scam. I would not recommend this company to anyone. This has been the worst experience I've ever had before with any company I ever had in my life.

My hot water heater pilot went out. I received the replacement valve from the manufacturer and Choice dispatched a technician to install. Things were fine until 2 days later the pilot light was still on, but the burner would not light which failed to produce hot water. Choice dispatched the same service company and they determined it's the valve. The technician tells me once the new valve from the manufacturer comes in he will return to install and then leaves. Then I get a call from the receptionist from the service company stating that Choice Home Warranty REFUSED to pay for labor for the upcoming reinstall.

Thank you so much for responding to my plea for help! I unplugged fridge and let it defrost. 36 hours later I decided to plug it in. The fridge rebooted itself! I appreciate CH calling and setting up an appointment within hours. You all are thoughtful and concerned. Thank you again Isaac for getting back to me. I will continue to use Choice Home. Thank you.

He was on time. Repairman was very professional and knowledgeable of his job. I appreciate his courtesy. He checked everything related to the repair and checked the crawlspace even while it was raining. He sent the receipt online as promised.

This home warranty plan was not helpful for me. I filed a claim. The tech came out to evaluate. I paid him $60 and then I was told my warranty does not cover. I do not recommend it to no one.

I'm dissatisfied. I have not received a call from a local vendor and it has been over 24 hours, No call, no appointment. Still broken. Please have someone call me ASAP so my humidifier will no longer leak. Please, please.

Kyubok from KEA Service fixed the problem very quickly. He contacted me the day prior to the visit to secure the time. Once he arrived he had the necessary parts to do the job. Thank you for providing good service with him.

I did get coverage through Choice Home Warranty and it is great coverage but I do have a complaint that has to do with the guy that I dealt with. I was very clear that I wanted a month to month plan because I am on a budget. He was very persistent on trying to get me to pay for a yearly term. Even after telling him that I am on a budget and I don't get a income tax because it all goes to back child support and don't have that kind of money he put me on hold and then came back with a 3 year plan that cost over $1200 even after I said I didn't have $500. And he kept saying it's not because of the commission he is getting off of it. I almost didn't buy a plan through your company because of it.

Dryer would not start and was fixed within minutes. The repairman was extremely friendly, yet professional. We were very impressed. The initial response from Choice Home Warranty was immediate and an appointment was scheduled to take place within days. Will definitely be recommending Choice Home Warranty to my neighbors!

Furnace stopped working overnight and woke up to house at 52 degrees. Called to start a claim. Time was set for technician to show up. Assessed the problem and informed me he needed to contact office and see what you were going to do. Also said since it was a weekend that nothing would be done until Monday at the latest. Not happy that on one of the coldest day/night of the year I would not have heat. What's the point of having coverage.

Very knowledgeable and courteous repairman and was on time for the schedule appointment. Called ahead to ensure someone was home. Gave tips on dishwasher how to keep it running effectively. The appointment was made in a timely manner and email sent information regarding the company that will be showing up for repair and the cost of the visit.

I was told that my Service Call Fee would be $75 and I would get an updated email with the correction. This was at 4:20pm and it is now 11:18pm EST and I have not received the email stating that my service fee would be $75. If I do not receive the email stating that my service fee will be $75 by tomorrow morning (2/18/20) by 9:00am EST I will cancel my application and report this as fraud to my bank for misrepresentation from you of what you have advertised to me via email BEFORE and AFTER I paid for your service.

I just wish the repair would have happened quicker since the water heater was leaking a lot of water. The repair guys were great. They explained everything thoroughly. They were quick with the repair once the arrived. I was happy to have the home warranty and only have to pay the service fee.

Great customer service. Great value... Professional and honest! Super, great, unbelievable, stupendous, remarkable, terrific, can’t go wrong. Best I have had as a homeowner. Keep going. You guys are a hit. Keep up the great work and best of luck always...

Leo provided the best customer services possible and he was able to answer all the questions for me and offered all the possibility looking for a good service and good cover and Leo was able to help.

Customer Service Rep was polite and very informative. He answered all my questions and was very courteous. I was able to add coverage for our extra refrigerator and stand alone freezer. I was confident in my decision and he gave me his direct phone number and extension so I could call him with any future questions I may have.

Technician did not do any work, told me something I already knew. No solution or direction to the problem. Seemed he was just interested in collecting his service fee and not provide a service. VERY UNPROFESSIONAL.

On 2/6 our garbage disposal stopped working. I contacted the company on 2/7. I received a reply from you on 2/8 telling me that the tech would be at my home on 2/10 between 11AM-3PM. He was prompt at 11AM. He examined the garbage disposal and determined it had to be replaced. He received the OK to replace the garbage disposal. To this date 2/16 we have not had the replacement. We hope we will get it on 2/17. I paid the tech $65 for the service call. I don't feel I need the pay the tech an additional $65 when he finally replaces the unit.

Dryer Noise. The technician arrived in a timely manner and was able to diagnose the problem quickly and determined the parts that needed to be ordered. At this point, I am waiting for another service call to have the parts installed, which I expect to go smoothly.

Told a lower price of $75 but now see that I have to pay the higher price of $85. Bait and Switch. Not happy!! I wouldn't have bought the policy since the visits cost more than my present policy!!!????

Our KitchenAid, installed in 2010, was "possessed"; it had a mind of its own and, for example, would turn on the exhauster by itself requiring unplugging to reboot. Despite a replacement power control board being available, Choice Home Warranty determined that it was more cost effective to replace than repair and they were right. They're sending us a check that will cover about 70% of Consumer Report's #1, a Whirlpool, installed. We borrowed a countertop microwave during the claim process. We now have a brand new microwave of our choice and are very satisfied.

When our heater broke in our dryer in December, it was fixed promptly but I had another problem with it and first vendor said she would look up the fault then said don't fix stackables. Then another vendor was suppose to come out. On phoning him he said, "Thought it was next day but would be out between 3-4 pm that day." No show when phoning him and leaving him messages, no answer.

It has been determined that the pop-up assembly in the master bathroom has failed and is broken, and is now in need of replacement. This condition is not visible with the naked eye, and CHW is not responsible for popup assemblies. Really need to read all the fine prints.

I called to inquire about home warranty and received quick and informative results causing me to sign up with CHW. I received an E-mail with my contract information shortly thereafter. I asked some professionals if I got a good deal and they all thought it was fantastic.

My furnace went out. Your repair man came out and did not fix it, and it cost me $63.06. Still had no heat!!!! I had to get another service man out, who fixed it for me. You are a crooked insurance company. My problem was supposedly turned over to a case manager, who has never gotten back to me. PLEASE cancel my policy ASAP!!!!

I was very satisfied with the type of coverage on my home appliances and the payment option of 4 payments to cover 3 years on the appliances. The website left me some questions, but the rep was able to answer every issue to my satisfaction.

I was not satisfied with your initial decision to not repair my garbage disposal. After talking to Lydia **, my case manager, we came to an agreement that I was satisfied with. Lydia was very professional and courteous and understanding of my problem. The service man is coming Thursday, the 20th, to replace my unit.

l was pleased with the technician from Bernard Appliance as my dryer was fixed perfectly. However, CHW should look at speeding up the process to get claims fixed. The technician had to call back in to CHW to get authorization after he had left from his initial visit. He should be able to call in on most claims while he is here and get the authorization. This would speed up the process considerably. It should not take 9 days from the call in to get a claim completed. Also, need to get technicians closer to the claimers home.

The technician, Chris, checked out the heat pump and found nothing wrong. The night before it was making loud noises so I thought there was something wrong. Last night it was quiet so I was not surprised when he found nothing wrong. He told me the work order would be good for 30 days and to call if I had any problems. He was very courteous and professional.

Jared was very courteous and helped me select the right policy for my home. He gave me options that worked through my concerns and allowed me time to select the right policy. He did a great job and highly recommend him. Keep up the great work.

I have had to use CHW, one time back-to-back shortly after getting them, for those unexpected breakdowns during my first year. Always hassle free and courteous. I have had my washing machine and built-in microwave oven replaced, and, most recently, my furnace repaired same day. I wouldn't want to be without them.

Service and response was very prompt. My only complaint is that my replacement unit does not match the original in terms of quality. I specifically requested the same make and model to match what I already had and they replaced it with a cheaper make/model. I disagree with this as the warranty should be replacing the original equipment with the same make/model when available.

After rescheduling appointment 3 times he came to look at the damage. He told me a section of ridge Even though things didn’t cap had been blown loose. Unfortunately my policy didn’t cover wind damage. The tech was very knowledgeable about rules of the company & the damage on the roof. I have used Choice Warranty 2 times for other problems & will continue to do so in the future.

CHW is the best. We called them on Monday, they sent out Plumb Rite on Friday. The young men they sent out said it couldn't be fixed and so they replaced it on the spot. As I said CHW is the BEST! Jim **

Thanks.

They did an efficient job and had some recommendations about the kind of filter to buy. Friendly and clean - looked professional. If I didn't have the best rate for the trip charge, to repair myself would have been cheaper in this instance.

The representative who assisted me was speedy, professional and answered all my questions according. Hopefully this will not disappoint when claims needs to be file in the future like our old warranty company. Will definitely send out referrals to friends and family.

I submitted a claim on February 7th due to my furnace not working. I was assigned an appointment on the following Monday. At that point the technician stated that I needed a new motor. He returned Wednesday with the wrong size motor. He returned again Thursday, installed the motor, turned the furnace on and my house filled up with smoke. He disconnected it and left. Another technician was assigned and checked the furnace out this morning. I am still waiting to find out what is going on. The temperature last night was 6 degrees. This is not acceptable! There has to be something in place in these types of emergency situations. I will share my horrible service with Choice Home Warranty on every social media outlet I can think of.

Your marketing clearly states if you can’t fix an appliance it will be replaced with an identical or like model. That is patently false. My dishwasher could not be repaired. The needed part was no longer manufactured. I paid $450 for the unit 20 years ago. You do not “replace”‘ the appliance. You offer a ridiculously inadequate amount of money for your customer to replace the unit. I was offered $179 so I could buy a replacement of a unit that cost me $450 twenty years ago. I spent 6 hours researching the internet for a replacement model that was very similar to my broken unit. The cost was $650. So, I completed the required forms and appealed the amount. It took 2 weeks for Choice to finally call me back after I called and left three voicemails over that two week period. I was stern with the last voicemail, so I was finally called back.

If everything agreed to over the phone matches the written papers I hope to soon receive in the mail, then I will be happy. Neil was patient with me as I had a lot of questions. Without reviewing incoming paperwork I cannot comment further.

I have been paying for year on this policy and it won't cover a nonworking water heater saying it's not mechanical. Well, it's not working and so that makes it mechanical. I am in an appeal process.. Meanwhile I have not had hot water for a week. If this isn't corrected you can bet I'm dropping Choice warranty and telling everyone I've recommended you to to also drop Andrea.

Microwave oven did not function. Choice Home promptly offered us funds to replace it. The offer was decent, given the age of the oven. And the agents were quite helpful. The overall experience has been very pleasant and polite. Listened to our complaint with patience and showed great understanding.

I was not treated with dignity and respect. I asked for my refund so I can think and I still haven't been refunded my money. I was called names and shocked at the behavior. I do not understand why this has become such an issue.

Plumber came and left. Did not turn water on and my disabled husband turned it on. Came in the house. He did not hook up the water to the toilet and it flooded our bathroom. Toilet is still not fixed.

The plumber who came out to service the hot water heater was incompetent. His diagnosis was excessive sediment build up which is not under warranty. An independent plumber determined after testing elements and thermostat (both good) that the issue was the circuit breaker. Replaced and works fine. The AC blower motor was determined to be bad, but tech couldn't access the unit to remove the squirrel cage. The solution was simply to cut a hole in the sheetrock to access the unit. I understand that Choice is not responsible for wall repair, but denial of claim was unreasonable. If this is the standard way claims are handled, we don't need the policy.

Was pleased with the company that was assigned to my problem and was especially pleased with the techs, they came to my home, they were friendly, knowledgeable and experts. They were a blessing and for that, I am thankful.

The only reason I rated CHW with 3 stars is the length of time it took them to get a technician out to service our electrical issue and the hours that were scheduled. We called on Friday and it was over 10 days before we saw a technician. The hours we're to be serviced was anywhere from 3:00 pm to 8:00 pm. Of course the technician showed up around 7:30 pm. Problem is we are raising two 2 year old twins grandchildren who were in bed at that time. The technician was great!!!

Phil did a great job explaining the program offered. Knowledgeable and courteous. Thanks, Phil. I have researched other companies, and Choice seemed right for me. I received a call from someone yesterday, but didn't recognize the phone number and didn't answer. Why don't you fix that to say Choice Home Warranty so I can realize who is calling me?

They gave me a great price. Will hope they will support me if I have a claim. Also the 75.00 dollars is a great price for my claim if I have one. My old company was 125.00 and they double bill me twice. I cancel them today.

Very pleased with setting up a policy with Alan. He communicated all of my options and notified me of savings for senior citizens. Although it required me to increase my initial payment, it also reduced my service calls from $85/per call to $65/per call and my yearly payment requirements. Service was quick and options were clearly stated!

The technician was polite, he explained the problem. He replaced the thermostat. Explained how to use it, and gave us the booklet for the unit. And was in and out fairly quickly. He also left his card just in case we needed him again.

Oven not working. One call to Choice Home and a technician was set up to come look at the problem. Prompt service and communication was a plus. Choice and the tech. did everything they said they were going to do. Problem fixed and all it cost me was a service call.

I would refer Choice Warranty to anyone the work was don't and there was no problems. I am glad that I chose this company. I had other companies to chose from but I chose the best one and I will use them again and again.

I have been a customer for Choice Warranty for the last 10 months or so. I recently got repairs for a fridge problem and not flushing toilet. Both problems were addressed in a timely manner. The technicians showed up on time. The online scheduling was also smooth.

Repair 2 toilets. Tech was very professional and have great information. He came the first time to see what the problem was, then brought the correct parts to fix the problem and was gone in 30 minutes. He was very pleasant.

The technician David of David Nance Enterprises, LLC did a great job. He was very helpful not only to address the issue of my Washer but also attended my Dryer. He shared very help tips. Appreciate his sharing his knowledge and experience.

I can only relate to the phone conversation of the agent to whom I spoke. He was pleasant and knowledgeable about your services. I will have to complete reading the contract before I truly understand what is being offered and therefore cannot give you a higher mark.

My refrigerator is malfunctioning (sensor, fan, etc.) and I was able to report this directly by phone, the process was initiated immediately, and a repair tech was sent within a few days. Unfortunately, the repair parts must come from S. Korea so it remains to be seen how soon the actual repairs can be made, but that is no reflection on Choice.

Very unsatisfied my heating system is not working. Technician came today and told me it was my circulator In my heating system. You denied my claim which I was misled thinking that you take care of the heating system but you don’t so I am very very very dis-satisfied with your company.

Maurice was very helpful, and was able to answer my questions. As a new customer, I was concerned about the coverage that was offered by Choice Warranty. Having been covered by another company, I was pleased at what I heard.

I had just moved into a home that I had recently purchased and just a few days later the water heater quit working (no hot water), I have Choice Home Warranty and so I filed the problem on their website (very easy to do) and the very next day a technician called that he had been assigned and arrived shortly to fix the issue. It was a very simple issue (breaker on the water heater tripped) and he showed me what the issue was and how to reset the tripped breaker if it ever happens again. Very nice experience.

There was a slight delay of a couple of days due to mix-up. But Statesboro appliance arrived and repaired my dryer quickly. A metal zipper piece was caught between the drum and dryer barrel. Thank you for your quick response.

First time to use CHOICE. Worked perfectly, placed an repair order, got a call from CHOICE saying a repairman had been contacted, emails stating the company's name, repairman's name Within minutes the repainman called to confirm a date & time. Repairman Robert Mierke arrived at the time stated. Found a problem, adjusted the pully, checked the rest of the washer, heard more sounds. Will order parts and return to put them on and our washer will be good as new. Excellent service. CHOICE is great for retired people to know how much repairs will cost before calling for them. It gives us real peace of mind.

I'm happy with the promptness of the technician, but I'm unhappy with your settlement amounts. The amounts you allow for replacement cost are terrible. When you sent me a check for a new dishwasher a while back for 180.00 you failed to tell me where I could buy one for anything close to that.. Now you're sending me a check for 700.00 bucks for a replacement wall oven that cost 1349.00. Needless to say I'm not happy. Please explain how you justify this. You must be getting you replacement figures from a 3rd world country.

We only had to use our current warranty plan one time but we didn't have any problems. However, we were under the impression that the service is $45 as before. It is now $60. Why is it now more? We will continue with the plan.

I give Choice a 5 star rating for now, because l was able to open my account today without any problems, thanks to Kei. I hope as we go along that I will still be able to give Choice a 5 Star rating. I can’t rate customer service or value since l haven’t had to use those categories yet.

The sales rep misled us on what was covered. I was told that that they would pay a maximum of $15,000 per year, but see that the maximum for things such as a refrigerator or air conditioner, in fact every appliance is $1,500. It also shows they don’t cover certain brands of dishwasher such as Bosch and we have a Bosch Dishwasher. Now that Dishwasher is one year old with a four year warranty so it’s not going to need coverage for awhile but still that’s wrong. Also you don’t cover ice makers, nor many components on a refrigerator and washers and dryers, and unknown pre-existing conditions.... How are we supposed to know what’s an unknown pre-existing condition. It appears that you really don’t cover much of anything.

I submit a claim about my faulty Water heater, they sent technician to my home for diagnosis, who found and reported that "Water heater become inoperative due to normal wear and tear as a result of old age of the Appliance and has lost pressure." Unfortunately, Choice Home Warranty Fabricate Lies to Deny Claim that they found Sedimentation build-up which was not covered. We called the technician who repeatedly said he never see or report sedimentation because that was not the case and indeed released a diagnosis report with invoice with me. Some of their staff with conscience know and confess to this, but cannot speak up, than been sorry. This company is fraudulent.

In 01/17 I had a new furnace and flue installed, just discovered that the cap is allowing water to seep down that flue, preventing my furnace from putting out warmer air. You turned down my claim. Mitchell's Refrig, informed me of the status. My questions is what do you cover. On 02/03/20, I paid them the $45.00, along with me paying for the repair, am I also out that much money.

After having a horrible experience with American Home Shield I was hesitant to get another home warranty... I’m glad I listened to my son in law who had an account with Choice. I had an issue with my heating system, called them, within hours the tech was in my house fixing it. Best experience ever!

Leaking Sink. CHW took my claim and I got immediate response. The company was out the next business day. He could have been friendlier but he got the job done quickly and efficiently. One more thing, he didn’t introduce himself. The only way I knew who he was, was the shirt he wore.

The young lady I talked to was polite, understanding, and totally knew her business. She had an answer or a solution for my every question or fear. She worked on prices when possible and you could tell she knew what she was selling and proud of it. She is the reason we joined.

CHW quickly assigned a technician to check my furnace. The technician was prompt and assessed the issue quickly. This was greatly appreciated because the furnace was not working and I did not have any heat. I would recommend Choice Home Warranty because the price is reasonable and the technicians are knowledgeable. Please feel free to use my testimonial.

Called on a Saturday because pool timer was not working. Had a call back within a few hours for an appointment on Thursday. Pool people called Monday to let me know they would be out today on Monday. They came and installed a new timer. Great, never had to wait too long for an Appointment on any service.

This is the best home warranty service I have ever used. Not just the service but the workers that come to my home. I am very pleased with the customer service and the response to my claims. They offer a great deal at a very fair price.

Representative is an excellent point of contact. She precise and friendly. This is the first home warranty we bought, she made us feel comfortable and confident in Choice Warranty. Our home is new, and has all that we need. I will recommend friends.

My washer broke on a Friday night and to my surprise, the service tech called an hour after I placed the claim and came in on Friday at 7pm. Extremely knowledgeable service tech. He explained step by step of the issue and he seemed to be very knowledgeable. He made sure the unit worked perfectly before he left. To my surprise, He even called next day to follow up.

This was our first encounter with Choice Home Warranty since we bought our home recently. Wasn't too sure how reliable they were as we have had a policy with another company, which we were not impressed with. The claim was filed with Choice and within an hour, we received confirmation that a company had been assigned to our case. The company that was assigned was Water Tex Pools. Andy, the technician, was very knowledgeable and my husband appreciated the time he took to go over our pool system. Would highly recommend Water Tex Pools and Choice Warranty. The service from both of these companies was superb and not what I expected. Thank you.

First claim with company. No one I talked to knew what a heat pump was! Told me I was not covered. Four calls later, finally got it straight. Very frustrating! Serviceperson was very professional and prompt. Hope things get better. Need better descriptions on website for service chose.

The service was great. The Repairman Brad was very professional. He made sure that I was satisfied with the work. I want to thank Blake's Heating & Air for a fabulous Job. If I had to have any Plumbing or Heating done, I would recommend Blake's Heating & Air.

We called to have our heater ducts looked at. The repair guy said it would be a simple fix. Our claim was rejected because the word insulation was used in reference to the duct. Ducts are covered in our policy. This lack of coverage has made us reevaluate maintaining our contract with Choice.

Called CHW in the morning and had an appointment with a heating system technician within 48 hours. Fixed the system and replaced the “old” thermostat for nothing more than the $45 service fee. Without CHW, this call would have cost me well over $100.

Our stove was not working properly--right side burners not operational. We notified Choice Home warranties, and were contacted the next day by a local repair technician who set up an appointment for the following day. He arrived after notifying us that he would be at our home around 20 minutes later, He arrived on time, and immediately began to check out the problem. He told us what was wrong, and that he would submit the evaluation to Choice Home Warranty and it would be up to them if they authorized repairs.

I was very displeased with the rep attitude. The fact that I have to pay for service call is unfair. You guys do not cover code permits which isn't good. Overall very displeased. Hopefully in the future things will get better.

Reported trapped water in shower. Was told that claim was approved twice and later was denied. I have never had a satisfactory experience with this company. Too many exclusions. Unreliable and sometimes dishonest technicians. I was invited to appeal and still denied.