Choice Home Warranty Reviews

I had a double oven that went out. I filed a claim and they denied it. The internal lock went out and the cooling fan. The tech thought they were somehow related. They denied the lock saying it was excluded under the exclusion of "door seals" which is crazy because the door seal is the seal outside the oven to keep the oven sealed right?! They are fraudulently expanding the definition of a "door seal" so they can deny my claim. I appealed and no one will respond to me. Apparently my only recourse is to go to Arbitration in New Jersey or hire an attorney.

Looking for a home warranty for your new house? DO NOT USE THIS COMPANY! My wife and I purchased a new home and got a Choice Home Warranty plan with it. After moving in, about a week later we went to wash clothes and when the washer was full of clothes and water and went to the agitation cycle, it started grinding very loudly. As the washer was covered under my home warranty, I filed a claim with CHW. A service call was scheduled and after it was looked at by the repairman they scheduled, he said the washer bearings had gone out and that most likely the washer would have to be replaced since the cost of repair would be more than the value of the washer.

Rude and indifferent. Phone rep couldn't care less. She got the claim information wrong and when I tried to correct it, she then got testy. She refused to correct it and began to argue about some internal limitation which I could care less about. The tech, however, was very good.

2 days wait time on a technician to fix an AC is too long of a wait time especially when I am dealing with 90+ degree weather. My home was unlivable for 2.5 days. The technician was delayed due to double booking so I had to wait almost 3 days and the warranty company wanted me to wait until the technician got there instead of quickly dispatching someone else. It's understandable that things happen but there should be a quicker solution for urgent issues.

Air conditioning not working. Not cooling. Unit appears to be functioning Ok for right now. Believe there maybe a potential leak in the system. Checked the condenser coil and it was OK. Had to make a return trip within 5 minutes initially. First time told he had to replace a capacitor and the second time put in coolant. Told that a complete diagnostic test may be required to locate a potential leak.

I bake desserts as a stress reliever and have done so for years. In order not to gain weight I have always invited family and friends to taste test new items. I was in a state of horror and shock when the heating element broke on my very old stove. I called Choice Home Warranty. They took my information. Within a few hours a service person, from a local company, called to set an appointment to review the problem. My stove could not be repaired but Choice Home Warranty provided the monies to place towards a new stove. I could not be happier with my outcome! I have become a walking commercial for Choice Home Warranty. Thank you CHW. Patricia **

Service was prompt and service person was knowledgeable and friendly. Placed the service call and received a call back same day. The service man and I worked out an agreeable time to come over. Also the copay is manageable. And worth the cost.

I’ve been a customer for a few years now, so I’ve had some experiences with CHW. The appointment making process is very good and responsive whether online or in person and most of your agents seem customer friendly, but others seem to take the tact of being argumentative and unfriendly as it is their own money they are protecting by declining coverage. Over the last couple months I’ve had the opportunity to need coverage. I will go months and months without a claim, but I’ve had some recently. I will outline them specifically. I will also share my renewal experience as it was the 2nd time it’s happened.

My appointment was made for my convenience so that I didn't need to take time off from work, The tech was friendly and knew what he was doing. Will recommend to my friends. They are going to fix my dryer so that's the biggest fear resolved.

My AC was damaged on May 30th, I called to file my claim and before the night was over I was informed that a company would be coming by on Saturday between 3pm and 8pm to take care of my problem. By 3pm on Saturday by AC unit was fixed. Thanks to Dedicated Air and Heating Company for all they did. Not only did the fix my unit but they were two hours earlier than promised.

Clean work no, walk on your floor with neat shoe. Bad. Still have the problem because you don't have the time to work it but you ask for the money. Roto rooter the company who will help to get bad business to all who need the air conditioning system running all day. My bill will be flying high because you doing no work on the problem. Case closed.

Made a claim on Sunday, tech came out on Tuesday morning got the air conditioning working with in a hour. This is my first claim made very happy with Choice Home Warranty. I bought a 3 years warranty at a very good price. I would definite renew my home warranty again when it time.

Would recommend to families and friends. I tried recommending it to myself but unfortunately CHW wont provide services in other states. There currently is an ongoing repair needs, service request opened. By what CHW have done so far, up to now, so far so good. It has been wonderfully handling the repairs reported. Faithful in the services that CHW has provided. I trust I can praise CHW before this current claim has been handled.

16 days without hot water. First attempt didn't fix problem. Second attempt the part wasn't ordered for 8 days, but they ordered an incompatible part. I provided them with the exact part number and a URL of where to buy it. For 3 days I'm told my ticket has been escalated to the proper team, but I can't get a straight answer if part was actually ordered.

The component that dispensed the water was not working, causing many other problems with the refrigerator. The tech that you sent not only fixed the water line problem but explained why it was happening. He told us to not have items up against the freezer door because it would cause the line to freeze, and in turn, cause the component to fail again. We followed his advice and never had another problem with the refrigerator. Thanks for the help!

From the time I filed the claim, it was less than 24 hours before I had hot water again. Thank you, Choice, for the prompt and complete service. The bad experience of others with home warranty companies seems to be dispelled with Choice.

HVAC unit failing - I’m really happy my realtor suggested this company when purchasing my home. A vital part of my central air unit went out, and my warranty covers it. I’ve saved a lot of money with Choice Home Warranty. For me, that’s peace of mind.

The service was very quick and the technician was very knowledgeable. Thanks.

It is always frustrating when trying to book a service call for something and I am told they can’t find someone in my area but I can find my own person to repair my appliance and will get reimbursed. Don’t trust them, Choice loves to find a way to get out of the reimbursement. Choice has been sending me times that a washer dryer repair company would be coming out. The repair company doesn’t even have those times open and said Choice just books the time without talking to them first.

Great service! Prompt/timely great communication. Phone intake was great also. Follow up from technician was great and helpful with advice upon visit ... When the technician arrived he explained what he would be doing and explained how we could Keep our air conditioner running smoothly year around as needed.

I had no hot water. The technician came exactly when he said he would. He said the reset button stuck & he fixed it. He said if this didn’t work to call him and he might have to replace the thermostat.

Most of my experience had been good. However, this time the service provider selected for my issue was removed another assigned delaying the repair two days... Still waiting for the part to be delivered. Not sure why it takes so long to ship or why we can’t select from a list of contracted providers. The AC company did go out of their way to get to our house earlier and have been very professional.

Rep came. Fix the defective unit and left the 2nd unit inoperable. Still not repaired, wires hanging out of unit. Called the technician to complain, I was told it was working when they left. I was not home at the time of service.

I reported my refrigerator went out, the same day they said they could not get someone out within a reasonable time so gave me the option to get someone one myself. I did. He charged me 125.00 for a service call and ya'll said you would only pay 80.00 when I am supposed to have several free service calls. Then ya'll will only give me 389.00 for a new fridge w/ ice maker saying that's what ya'll can get one for but I sure cannot. Finally ya'll went up to 450.00 which is still impossible for me to get. Then I won't even get my money for 30 days so I am not really happy.

Excellent customers service and fast responding. I have had twice service with them, they were within 24 hours at the house to fix the problem and their technicians are top customers service. They won't leave until the job done, and when it comes to pay the bill they are right there to help. I have been with them for the past 6 years and I just renewed for another six years. This company is a peace of mind to get, nothing to worry about other then just call them and they will take care of the problem at home.

Agent was very helpful.explained all details very clearly. Covered all items. Very courteous. Price was very fair, and I like the price. Will recommend this company to my friends and family. The service fee of $75.00 is also fair. Thank you.

The young man who worked on the dishwasher was very kind, knowledgeable and friendly. I haven't tried the dishwasher yet, but am hoping it will clean more efficiently. He worked very diligently for over an hour. I stayed in the kitchen at the kitchen table while he worked. When he needed to, he used his phone to find information about the Kemore online.

Not covered by my Home-Owners. I will pay and get fixed but wish I had not bought a 4 year commitment. Very unhappy with your co. Thought plumbing was covered. The drain in bath will not stop up. It leaks water all the time.

I ordered my policy yesterday and after I receive the contract I was confused a little bit about what was covered it was not was ready to cancel my contract. When I spoke to a gentleman with your company. He went over the contract with me and explain things a little bit better and provide me additional information. At the end of the conversation I was satisfied and I asked him about myself adding a second house and he connected me to a gentleman. The gentleman stated yes I could after he figured out that AK didn’t belong to Arkansas.

Garbage disposal doesn't grind/chop food. First plumber, J&L Plumbing, didn't know what he was doing but still demanded for service call fee before walked out of my house, of course I did not pay him. Second plumber, Anytime Home Services, was excellent, fixed the problem within 15 minutes.

During maintenance of central AC system it was determined there was leak in the condenser coil. Called CHW and technician came out and determined the same. CHW denied claim (warranty work). I called them and had the technician state that the problem was not corrosion or rust which they did not cover and they did not cover the leak test. OK, good with not covering leak detection, as that is perfectly stated in the contract. They then asked what caused the leak? Stated to them by the technician it was a fault of the part (it just failed). The reason we have a home warranty. This discussion went on for almost 2 hours. Finally, I just told them to cancel my contract. Why pay for a service when the provider is just trying to find ways to back out and or wear you down that you accept what they have to say?

Not satisfied with Choice Home Warranty customer service as when joining was given different information when clearly asked about the appliances under coverage. When speaking to customer service the person being very rigid and failing to listen to a customer when asked to be transferred to ace the case manager who called twice and I was returning his call. Being in the customer service foray for over 40 years in the upper echelons of management, subordinates must comply with a customer's request and arrange to resolve when management is requested. Drilling an old record of cannot is unacceptable and uncalled for. Training and resourcefulness may be interjected in this advice to the customer service staff.

My A/C units both went out after I owned the home for two months. They couldn't find a technician in a timely manner so I had to do so myself. Which they came out the next day. It took 5 days without A/C in the spring to have them tell me they will not cover my repair. The technician tells them the wrong refrigerant was used on the units and Choice Home Warranty will not cover the units because the wrong refrigerant was used. Mind you, this was prior to me even purchasing the home so I had absolutely no control of what repairs happened prior. So, now I have to eat an $8500 repair bill and they offer me $150. This company is a scam and will find any loophole to not pay you.

I placed my ac claim on Sunday planning on a Tuesday repair. A Tuesday repair was scheduled. I arranged my day so I could be present for the contractor to arrive. No call and no show of a contractor all day!!! I checked on my claim via phone. Was offered option of finding my own tech and being paid back by CHW. I took the option and had service within 2 hours. I have received an email stating that CHW will send me a check for full amount I paid minus my copay. I'm happy now and cool, will see if CHW comes through in 30 day.

Not cooling. Ahmed of Just AC & Heating was very professional in diagnosing the cooling problem and repaired my AC. It needed Freon which he replaced and provided instructions with timeframe to wait till the lines had time to defrost. when I turned the thermostat on we started to feel cool air again!

The person I talked with was very professional and got me the best policy for the best price. The Veterans discount is a high help since I am now on a fixed income. I chose this company after some research and reviews. It is on the top of the list and that was why I choose to use this company.

Leaking garbage disposal. Service was on time and completed efficiently. The serviceman was professional and neat and work was done with no problems. He also tested the unit before leaving to make sure it was performing right. Thank you for you fast and efficient service. Don and Madeline

We returned home on 5/26/19 to discover our air conditioning was not working. Nothing displayed on the thermostat. I submitted a claim online immediately. Within a short amount of time I received a claim number and the contact information of the company that would be servicing the claim. The technician arrived within the time frame stated on 5/27/19. He diagnosed the situation, a motor module is needed. He stated this is the worst possible time for a/c to fail because it is a holiday weekend. He said a part would have to be ordered.

Choice Home responded immediately with repair date and time along with repairman's name and telephone number for contact if needed. Repair was done quickly and repair technician was polite and knowledgeable and was at my home when he said he would be.

I am extremely pleased with my warranty program. Always receive prompt response and courteous service from the repair company when called. Would recommend their service to others. It's always reassuring to know that I only have a small deductible when facing an emergency repair on my home.

Called to get a quote and to find out what coverage was available. Sales rep was extremely helpful and answered all my questions. Great value for an extended plan. Happy to have found this. Would highly recommend this — especially for senior adult homeowners.

A/C not working. Quality Ambient LLC came at the stated time. Did the repairs to my satisfaction, and I am pleased. Thank you from there and your attention. The repair individual was courteous, and certainly knew his trade. You certainly should keep service company in your files for further employment.

The serviceman got here on 5/29, after first scheduled for 5/25, but due to his schedules and mine, he got here and charged my unit that was low on gas. He did a great job. He checked the furnace unit itself to make sure it was working properly.

Faulty electric outlet in main bathroom. But Mr. ** of Superior Electric came and resolved the problem in no time. Was punctual and very cordial. And Choice was as professional and fast on attending my plead, sending Mr. ** within 24 hours of my claim.

Had a great conversation, and he treated me fair, I think he was a good salesman, I hope everything turns out fine with this contract. And I hope everything he told me is true! And they do what they are suppose to do when I have to call them. That is my main concern, and I hope there is no runaround.

Different times when I have spoken, I have found out that they tell me, "Well that is not what is included," yet when they initially take you as a customer they tell you that, "Even if we have to cut a concrete floor we will take care of it." Just don't ever have a problem on a weekend or holiday. You have to pay more or they won't take care of you. Is the company excluding more things? There are times that you have been great and other times I felt like if I went through the phone book without Choice warranty I might have done better.

My claim involved my air conditioner not cooling inside my home. I called in the request to have a service technician to come out to make the needed repairs. Once the technician arrived, he said the unit had less than 50 percent (approximately 20 percent) freon and that he thought it to have a leak. He sent in his results as he waited on the premises for a response. He finally left while I waited for a response that was finally emailed to me as being declined. The temp in my home at that time was now 81 degrees. The reason for being declined stated is leaks caused by corroded pipes are not covered.

The policy and the warranty is the worst ever investment and nothing is covered so read the small print!!! They exclude rust. Really? A fridge or an AC unit has water so after x years there will always be some rust and that is what excuse they use to denied coverage!!

I signed up last night for a 3 year warranty. When I got the email about policy details, I had a question. When I called the number and extension given to me by the salesperson, the voice mail was FULL. So, I couldn't connect. As a result, I emailed and asked them for a callback. No one called or emailed, As a result, I want to cancel. I've been on the phone this morning for 2 hours (since 8:30 AM) and have been given different extensions to call, been transferred to different one, etc. and each time, after at least 40 minutes waiting, the call was DISCONNECTED BY YOUR COMPANY. Horrible service. I cannot imagine how terrible the service would be. At 10:30 AM, after 2 hours on the phone, I was called by a representative named Raven, who, by a wonderful miracle, voided my contract. She is the best representative your company could have.

The service was excellent in all respects. Totally satisfied. When I called to report the air conditioning problem I got immediate and professional service. They arranged for a quick resolution, and the two servicemen that came to correct the problem were friendly, efficient, and got the A/c up and running in just a few minutes, and one of them gave me some handy pointers regarding A/C, as well. Sam

I called on Tuesday and started a claim. This was my first claim to file since I got this policy. The lady I spoke to was very pleasant and helpful. I received an email later that afternoon that they were trying to find a technician to send over and that if I chose to get someone else they would reimburse me. I received a call after 5:00 that they found a technician to come out the next day. I gave them the $60 service fee and it was fixed within the hour.

Great experience with the rep who extended my contract for another year upon expiring. When I then placed a claim request, I was told that I had to wait weeks before my plan went into effect. I have already paid for the plan yet I am unable to place a claim for weeks? This is frustrating and unacceptable, especially since I had been a customer with an account the entire year prior and was not new. I have an electrical issue that I would like to get a service call for, yet I paid for a year and am currently unable to do so. I will have my current agreement in place, however will not renew next year. Thanks for your time and understanding on this.

Originally called in for A/C outside unit motor too loud. Air Force A/C & Heat. Replaced a motor that turned the opposite directing air to compressor perhaps damaging it. 5 days later, 2nd claim (AC not cooling). Air Today Heating & AC took job, finding wrong motor installed by previous contractor and bad compressor. The compressor was working fine before the installation of the wrong motor. I replaced the whole unit CHW helping me with only $700.00 when I believe Air Force A/C & Heat should be paying for it due to their faulty maintenance.

I have been very pleased with the services over the yrs that I've had Choice Home Warranty!! Customer service has been a great experience. And so far my experiences with their preferred contractors has been great, except for 1 bad company in all the yrs I've been with them.

A previous contractor told me I was having leakage from my water heater. I was assigned an appointment with T&T Plumbing and Heating, LLC. Mr ** came out reviewed the issue and advised me the leakage was from another source. He was prompt, professional and made sure all my questions were answered.

Gentlemen I spoke with was very knowledgeable and explained things in an easy to understand way. Coverage seems adequate for my home. Coverage is excellent at a very fair cost. Would recommend this home warranty company to anyone who is thinking about it.

Angel from AMC Appliance Repair was great. He fixed my dryer and it is working better than before. He was respectful and was able to service my dryer 2 days earlier due to a cancellation. I am very impressed how quickly a service person is dispatched from Choice.

During the sales call I have purchased the Choice Home Warranty for two apartments for 6 years on 3/3/2019. The charge was $3,920.00. During the sales negotiation the salesperson denied my request to study the service contract before paying for the service, and made many promises, that directly contradict to the contract, which I was not able to see until after I paid with my credit card.

My air cond. unit stopped working. I contacted Choice Home Warranty. They contacted a tech for me. He called me in 15 min. and let me know when he would come. He came same day and next day he had it fixed. I was very happy with the company and the tech. Very helpful!

The repair was done in a timely manner. What I am not happy with is I paid the Choice $45 fee and the tech asked for an additional $35. So I paid $80 instead of $45! Choice should have approved the additional cost to make the problem fixed, whole!

A/C quit working on Sunday, May 26th. Phoned in for service and contractor came out on Monday and determined it needed a fan motor. Motor was replaced on Tuesday evening. The contractor you hired was very knowledgeable and repaired the a/c s soon as they could. The job was approved on Tuesday morning. You were not open on Monday when the work order was sent in. Had you have been open, repairs would have been 1 day earlier.

Bill the technician was great. He arrived within the appointment window. He contacted us when he was on his way and when he got here, he was in and out in a matter of minutes. He new exactly what was wrong and fixed it. Great job Bill! Highly recommend.

Bought a home warranty for peace of mind. Made a claim for my HVAC system. They sent a tech who made the issue worse and now my system doesn’t work at all, now I’m out $65 with nothing to show for it. My claim was denied because they say the issue was pre existing. My home inspection report says clearly that “Equipment was working properly on day of inspection.” I just hope a new home buyer can read this and not make the same mistake I made. Choice Home Warranty is a major scam that preys on new home buyers.

I have been with Choice Home for 5years. I don’t like every time leave problems I call I have to waiting too long and they give wrong technician, wrong company and they come in looks like don’t want to do nothing and l have to waiting for over half days. I can’t do anything for that day. No good.

It is day 6 since CW sent out a technician from Landmark Mechanical to inspect our AC system and the reason for it not cooling. I was told by the technician that we needed a specific part that would need to be ordered. I explained we had a family member who was coming in for the weekend to stay with us. He told me I would hear from CW tomorrow. It is now day 6 in the TX heat and the only communication has been me calling CW and LM. CW wants LM to return to my home for a leak test. Still no appointment has been set as no one has called me to set this up. If a leak test is required before a part is ordered, why wasn’t that done at the time of the tech’s inspection of the issue. Continued delays in the CW process is inefficient. I wish I had bypassed the home warranty altogether. With the money invested in the home warranty, I could have paid out of pocket and be sitting in my home with AC.

When the serviceman came he was hard to understand. He said that we would need a new motor which was covered by the warranty. He then went on to say that the wire going through the spring needed re-attached and that would cost $140. I objected to the procedure asking why it wouldn't be covered and why the cost would be so high. I then chose to contact the contractor I have used in the past to ask questions. He said that should be an easy fix and wouldn't come near the $140 charge.

Broken garbage disposal - Claim was assigned to Neely Construction and Plumbing. Service tech came to home during time frame, he had dirt on his pants and shoes (from construction site). Walked in, sat on floor in front of sink, fixed garbage disposal. Put the items back under the sink, collected my check, he left. I rewashed my floor area from front door, foyer and kitchen area by sink. I would prefer NOT to have this tech again. I had cleaned and washed my floors the day before. He stated he called before coming, but I did not answer. On my smart phone, there was no call or vm made by him. My phone never rang.

It took almost a month and several calls to corporate but finally Kirsten ** was assigned the task of getting the job done. Original order input 05/03. AC working not until 05/23, a little more drama than that but Kirsten renewed my trust in Choice. She was knowledgeable, sincere, professional and at the end of the experience very apparently cared for me as a customer and the company reputation. GREAT JOB KIRSTEN.

When Hutchinson from Lucius Air came and looked at the air and was leaving saying he needed to get approval for the the parts and would be back the next day. Still waiting. I'm going to cancel the remainder of my contracts thru 2023 if not fixed today. Very dissatisfied.

We had a motor fail in a $1,200 KitchenAid dishwasher. First claim after being with Choice for 1 year. After inspection I received an automated email stating Congratulations, your payout is $239 with a large accept button and small decline button. I chose to decline. 6 days later I spoke with Brittnay, the claims handler who stated that was the best they could do. I explained I did not want cash payout, per policy section F9, they reserve the right to repair or replace. The policy then states they are responsible for installation of the replacement unit.

I haven't used the company for any repairs yet but I do like how the program works & customer service was good. I would recommend this company to family & friends to share how nice & pleasant it was to get in the program.

By far this has been one of my best experiences. The technician was knowledgeable, timely and customer friendly. Home repairs can be a challenge for scheduling this company is awesome with accommodating schedules. I also like the fact that they have the parts In stock vs having to wait 3-5 days to get the part in. A+ for JR Maintenance Tech Services.

AC technician was dispatched last week on Wed(5/22), but no more progress from Choice with regards to the repair. During Summer, it is very critical to address the malfunctioning AC in a timely manner. It comes to me that Choice's focus is more on its expense than customer's satisfaction. Please address the issue at the earliest possible.

Thank you for this email. I would like to give Mr. Kevin ** an Excellence rating. Mr. ** took good care of me this morning and was very helpful with a wealth of knowledge on all my questions. I will definitely recommend more customers to your company as I am truly excited about this opportunity. Very Respectful, Roderick **.

We have had to use Choice twice in the last two weeks. Both times we received excellent service and they arrived quickly. We have used other home warranty companies and none of them have been as good as Choice Home Warranty. I would highly recommend them to my friends and family, as well as my real estate clients!

It was great experience, they did very good job, very respectful, responsible and professional. I will always request them to come and do my services. I feel I can’t deal with any other company. They are the best.

Called Choice Home Warranty for one of my A/C units not cooling correctly. They were very responsive, and scheduled my appointment quickly. The servicing company called to verify the appointment and showed up on time as scheduled. The A/C matter was corrected, and is operating great. The overall experience was easy and hassle free. It definitely is worth having a policy with Choice Home Warranty! I will always re-new my policy for my home!!

The technician and service was very professional; however the warranty only covered the Freon and the repairs cost me over $400. What is the point of having a warranty for the air conditioning that says it covers the whole system and doesn’t. To make it worse it took you 3 days to get a service technician which by that time the ceiling was wet and fell in. Now going to cost me another $1000. I could have called my own AC man, gotten him the next day and paid $250 or less and still had my ceiling. I definitely will not recommend you to anyone else. My AC needs a new pan too but I bet you won’t pay for that.

My technician that was suppose to fix my AC unit never came out. After four days of my claim being made I finally get a call from the technician explaining how he had to fire people and etc; not my concern. Then on top of my 75 service call fee I’m getting charged 150 for freon for the cooling system. This company doesn’t cover enough cost and not prompt or professional with follow up and time. Wouldn’t recommend.

Choice Home Warranty is not a reputable company. The deceive customers and do not honor their contracts. An essential part of my air conditioner went bad and could not be repaired. They denied my claim because they did not want to pay for replacing my air conditioning unit. Very bad company. Purchase American Home Shield instead. They are a great company.

I went online and the website was straightforward. The warranty details were listed and it was easily accessible. I received a call from a service representative and they offered further discounts because it was a Holiday. The service rep. was nice and had different options. I have not used or called in "Choice Warranty" for any issues, but setting it up was very easy and they had great pricing!

I have filed a claim for my air unit, the first time it was denied saying corrosion and rust, so I had to pay out of pocket for a new inside unit. Now my outside unit is shorting out because of the compressor and now they are denying this claim. This is a scam and they find excuses not to pay!!!

After researching several of these companies and talking with a salesperson at Choice, who was knowledgeable, friendly and offered a very appealing monthly payment plan, I chose them. My first service call was for a plumbing issue for a small leak in two sink drains in the house (40 years old). I checked the warranty and among other things it says under Plumbing/EXCLUDED "– Flow restrictions in fresh water lines caused by rust, corrosion or chemical deposits." is not covered. Okay.

Once I got to a live customer service rep on Sunday morning everything went well... MR AC repair came out and fixed the issue before noon. Then Nick the repair man fixed the problem... Follow up by email from Choice was okay via email...

After 4 electrician, with 1 a no show, I realize Choice Warranty is just a SCAM. I have had you for 3 years and you are a SCAM. You need to be sued for taking innocent people money knowing you are not going to fix anything. 2 of the electricians stated you will not pay for them to go into my attic to fix my electric outlets in my family room. You scammed me out of over a 1.000 dollars.

Tech was very nice and pleasant and on time, very professional, my first experience with Choice. Actually came 3 day earlier than I was first told, also called before coming. He had parts on truck to complete job. It was also a holiday weekend.

Woke up the Friday morning on memorial weekend to find that my disposal was leaking and broken. Called Choice to see what could be done. By 2pm I had a new garbage disposal. Never thought it would happen being a holiday weekend... they saved the party. Best thing I ever bought.

Aside from lying saying I wouldn't have to pay another service fee because the wrong people were sent yesterday (a plumber instead of an AC tech) I was charged 45 dollars for the plumber to essentially walking in and out of my home. You also dispatched two different AC companies one showed up while the other was here. I won't go in on how the dispatcher explained water leaking from a drip pan wasn't covered and all he seemed to care about was getting me to renew my contract instead of remedying my situation at hand. It's nice to know moving forward what I will be leaving behind come July 8, 2019. The constant annoying renewal emails, being treated like a commodity instead of a valued customer, and the unapologetic complete unprofessionalism will lead me to share my experience with my hefty fair of followers on all social media platforms I operate at this time. You have lost a customer.

First of all it took five days to get a repairman to my home. Then they book a appointment without even seeing if I'm available on that day and time. The company James appliance did not contact me until Friday to confirm the appointment then to top it off he showed up at 6 pm when the appointment window was from 11am-3pm.

Toilet loosen up and was moving around and leaking. Set up service online, plumber came out on time and fixed the problem. Service techs were polite, professional and thorough with their work. Very pleased with the service that was provided.

The technician that came was very courteous. He check out our air conditioner and inform us that one of the wires on the air conditioner was bad. He fixed it and just a few minutes and was on his way to the next job.

A/C repair - We had an emergency situation on a Thursday night and were told the soonest someone could get us was Saturday. However, a technician managed to get here on Friday. The tech identified the problem immediately and told us he could fix it but that we could see several hundred dollars by fixing it ourselves. He told us exactly what to do and we had the house cooled down within a couple of hours for 87.00 as opposed to 600.00. I'm not sure corporate would approve of how he handled it but we sure do and we will never call on anyone other than CHOATE'S again! The technician has earned his employer a loyal customer and our recommendations.

Air condition - Haven't been repaired yet. My mom is 80 yrs old. Do ya'll know how hot it is outside. I guess not. It's not your family member. I pay faithfully every month and this what I get. Technician don't answer phone so why would you leave your number. Don't answer, haven't call back and said nothing so don't ask me how to rate ya'll when you haven't done your part.

The tech that came out on the 24th was wonderful. He was, clean, very polite, very smart and intelligent. He knew what he was doing. I will be using him again myself. If you let him go you are screwing up big time. Believe me I have been ripped off by several people in this area personally. This man is honest and I will personally use him again.

Air Conditioner repair - It was hot, the Run Capacitor out, appt made 3-8 pm, reached came. At 10 am was done, cool and comfortable. The repairman was friendly and professional. This was second replacement of same part in a month, different company came but bury were very good and professional.

I have had three (3) claims involving my HVAC system. All of which denied when first reported. Thankfully, CHW offers an appeal process, which I used to further explain the situation better. All appeals were approved in my favor. I would suggest CHW rework the exclusion portions so as not to include symptoms of a larger issue which ultimately is covered in their contract.

The tech was very helpful and did a fine job of repairing my air conditioner. He made some recommendations of add ons to lengthen the life of my air conditioner unit, and I would highly recommend him or Choice Warranty to a friend.

Washer Machine or Dishwasher - I’m satisfied with Choice Home Warranty. The staff are very professional and explain to you important details of the plans. Bakers Appliance Company are professional and explain exactly what is wrong and what they’re going to order. Also informed you when they’re returning with parts.

Despite the wait I had over the weekend which was understandable. Choice found me a repair company who came out and did the repairs. The company had some issues as they thought that the service fee was $60, so I had to correct them. The owner kept me informed about delays in my appointment times as needed too. That was helpful.

Very helpful getting me the coverage I needed to protect my home. The price was reasonable compared to other companies I inquired. I have not used them yet so I will write another report after I need to make a claim.

Hello. My name is Charles ** and today is 05-24-2019. I received a phone call from a guy by the name of Josh from Choice Home Warranty. He gave me a quote of $420. for one year and I excepted, I gave him my credit card number for the amount. As of now, I have not received anything from Choice Warranty. Is this a SCAM from Choice Warranty, if not can someone help me, I would like to have a contract for one year. PLEASE HELP ME..

Purchase three-year warranty to cover home and appliances and heating and cooling unit. Notified company of cooling unit not working. Sent out technician the next day. Assessment done by technician sent by them recommending a new unit. They decline to replacing unit. Or even to charge the existing unit. It is 91° in the area in which I live. And is scheduled to be in the 90s for the next several days. All they could do is say that I can appeal. What am I supposed to do with a family living in a home with no air-conditioning. The reasoning on which they gave for not preparing or replacing my unit. Was resulting of age and Rust. All things age and Rust. Do not I repeat do not purchase from this company.

Garage door. Called for repair. Strip on base of door missing. No parts did I’oil hinges. 150.00 not covered. Still don’t have door repaired. & I will have to waste another day to wait. Not sure what Insurance covers. O thing except my money.

The drain pump motor installed for the dishwasher was the incorrect one. I’m Waiting on the company to replace it with the correct drain pump motor. The customer service, Shannon and Gary is really working hard to rectify the problem and situation also. I’m waiting for C&c group service company to find the correct part and replace it.

One Good Plumber - Mr. ** was excellent. He gave me a courtesy call one day prior to let me know when he would arrive. He was actually a bit early. He worked quickly and quietly. He was very respectful of my time. I will definitely retain him and recommend him to friends and associates.

Pool issues and leaking roof. Easy submission of claim and prompt response from technicians to repair. Love it! They made process so easy and user-friendly. No hassles. I plan to add policy for my second home too. When you have this type of good service, you need to take advantage because good help is sometimes hard to find. I'm very Thankful to have found it in Choice Home Warranty.

I called on a Wednesday to report the dryer was squealing very loud, and requested a repair. CHW contacted All Appliance and an appointment was set up for Friday. The technician came when scheduled and had a new set of rollers. He promptly replaced the rollers and inspected the idler pulley which appeared to be ok. I gave him some grease, he reinstalled the idler pulley and reassembled the dryer. He then started the dryer and didn't like the sound of it. The squealing sound was gone, but it made a slight thumping sound, so he decided to go back to his office and order an idler pulley.

Our Fridge stopped working on Sunday and I reported it and on Monday Choice assigned a repair tech to come out Wednesday, not good, a Fridge needs a quicker response time. I called Choice and the comment I got from the Choice agent "we are not an emergency service" but I contend that on essential appliances they should look who can COME OUT FIRST not who RESPONDS FIRST, taking the first responder isn't always the best customer service vs who can get it fixed first.

I filed a claim for my Roper washer on May 15. Tech scheduled for May 20. That was cancelled and re-booked for May 22. That was cancelled and re-booked for May 23. It HAPPENED !~ Technician needs to buy proper parts and indicated 5-7 days before he would return IF CHW approved the repair!!! Say what?? I could have bought the "lid switch" for $12 online and done it myself but I was in meetings all this week and decided to use my CHW warranty. This is not a complaint-YET! If the repair is declined it will fast become one!!! $45 out of pocket 10 days in and no repair?? I don't think so ~!!

The plumber you sent gave me a 4 hour window. That's half of my work day. 7am - 11 am. He didn't call until exactly 11 am to ask me if I was at home. He shows up in 15 minutes after, take a look at the area and says he would not be able to do the work because his equipment would not fit in that area and the alternative is to go up on the room to the waterline and that his is not insured for that. So 4 hours from work for nothing.

Air Conditioning - I was pleasantly surprised that an appt was scheduled the very next day. I received a phone call, email and text within a few hours to schedule the appointment. The only drawback was I called the company to inquire about payment options but no one returned my call. My last order request was not a successful experience.

I am ecstatic about the service and repair of my microwave. When the problem came up, I called Choice and was helped by a real person who got the information, assigned me a number, followed up by scheduling Lynch's Appliances, and sent a confirmation e-mail with the time when a technician would arrive. I did not have to do anything but make the original call.

The employee from Just Cooling was very polite and answered all my questions. I wouldn't have a problem at all having him to come back with any other problems. My air conditioning is working like a new one once again.

I notified Choice that my A/C wasn't working. Within three days I received a notice informing me a local A/C repairman would be coming to my house in one day. The technician showed up and repaired the A/C in less than an hour. Great service.

One company that Choice sent out showed up to my house before the time we agreed upon and blamed me for leaving my phone at the house. If I don't answer a company should not show up early and hope for the best and then blame me for not being home. Then the next company they assigned me to never showed up to my house. It was more than 24 hours and the company kept saying they are still trying to locate the part. I called out my own company and Choice said they would only reimburse me $260 and I would be out of pocket the rest because the job cost over $400 to complete.

IGD Plumbing - Tech did a good job. What I objected to was he offered an upgrade. When I asked how much the upgrade was, he told me $450. That is basically robbery. I had looked up on Amazon and other sites and knew that top of the line garbage disposals were under $200. I felt we were being gouged.

The salesman that I spoke to was one of your greatest assets! If I owned a marketing company I would hire him.. Very confident and professional! I would recommend Choice to anyone who appreciates the value of home warranties. Thank you for your service and professionalism..

Choice Warranty is by far the best home warranty service. It's easy to sign up and the site claim process is quick and simple. Within a hour a representative has received my claim, processed my request and dispatched a service representative. The quick reliable service is well worth the service fee. This year alone I have saved hundreds of dollars on maintenance and repair. Choice Warranty is simply the best.

My first time trying to use my warranty, my claim was denied for a thermal expansion tank. I was never notified. I took time off work for the repair and called the plumber thinking he was a no show. I will not renew my policy.

I was trying to buy a home warranty and Choice sales called me. I was not initiating the call. He was trying to hurry me up to enroll which is fine. However, later in the call, he started to make fun of me and was rude. I was trying to go to another room in my work to get the credit card and anyway I was busy at work. He was making fun of my job as physician. I tried to file a complaint but the company did not let me basically.

If it were possible to leave zero stars that's what I would rate this company! Absolute FRAUDS!!!! Stay away from purchasing their home insurance. We have been paying them for over 2 years and filed a claim on our garbage disposal this year. They sent in a company to evaluate a week later, we paid 45 dollar deductible. Then... NOTHING. We had to call them only to be told that they were sending out another company because the other company refused to come back. This was due to non payment on their part. We were then told we had to pay the next company a $45 deductible. Uhhhh, excuse me?. NO! Not our problem they didn't pay the company like they should have. Not to mention they leave you on hold FOREVER! We will be turning this in to the credit bureau. For as much as we paid our we could have fixed it ourselves. What an absolute joke. Get a credit card and pay it yourself!

This process was very easy, and the technician ID'ed the issue almost immediately. We're well on our way to get repairs completed. Additionally, the technician was friendly, courteous, and patient with all of my questions. Very thankful for this service!

I’ve used CHW for many years now. They have always been courteous & prompt. I only had one bad experience which was a ‘no show’ from a co. they had contracted with & that was not on them. When I explained what happened they immediately went to work to set things straight & get another co. to do my service request. I highly recommend them.

Extremely happy customer with the speed of response on this claim. I had a different warranty company 3 years back and I moved to Choice since then... Very comparable service levels but at an excellent value. Very easy to raise a claim and they respond at an amazing speed. Highly recommend!!!!

Leaking toilet. Center Guard Plumbing does a fantastic job. They arrive on time at leave no mess. I would like them to be my plumber whenever I need service. I have had Choice Home Warranty services on a few occasions, and find them responsive and reasonable.

The tech sent to my home from Elite was rude and short and apparently didn't want to work the day he came to my house. He walked in my backyard looked at the a.c. unit and sat in his truck for two hours after that. He went back to the a.c. unit put a part on in 5 minutes got his money and left. Didn't make sure the air was blowing properly or anything.

They kept us on the phone longer gathering non-essential information than it took to fix the AC. On the phone they authorized $269 payment for service. After the call their email states they will only pay $75. So they tell you one thing and then do another.

I am not sure how to rate the service. The Tech arrived said no repair must be replaced. He was supposed to come back on May 22 at 6PM. At 10Pm no show. Rescheduled for today at 6PM. I am not sure if claim is going to be honored or refused. This day three no hot water. I am sure this is not Choice's way of doing business. Either way I need a final answer and the water heater needs to be replaced.

AC went out and Choice sent me someone to take a look at it and fixed the issue fast. Hope this fixes the issue for the long haul as I had someone come out before I called Choice and they quoted me for about $1500 worth of parts and said a main part of my AC unit had a leak. Will monitor it as both companies gave different observation notes.

James was very helpful and made every attempt to meet my needs. We are purchasing our first home which is in Tennessee. Doing all that long distance from Virginia is very stressful. Being 65 and doing it for the first time even more so. James made dealing with your company very easy. I hope the policy will serve us as James presented it. Only time will tell.

AC Repair - Most knowledgeable person that has been in our new house and we have had many that have come in to look at what was needed. Everyone wanted us to just get a new unit and that was not needed. AC works great.

The serviceman did a good job and eliminated the leak. The diagnosis was to pull and clean the unit at a price of $375 per unit. I was considering the recommendation but have not been able to reach anyone on the telephone. Only get a voice message as of this writing, no return call. Really not interested in a company that doesn't return a call. Surprise they made the Choice Warranty list.

Representative was courteous and very helpful. He was knowledgeable and he gave us several options to choose from! We had used another home warranty company for years, but I decided to check online for reviews and Choice Home Warranty had the highest rating so we decided to call and go with them!

I went ahead and let the electricians replace the ceiling light/fan but still have not gotten approval for work. I don't know what to do with the receipts I have. I opted for the option to get my own service providers because we live in a small town and it is difficult for you to find them. So I have paid them and wish to be reimbursed. Please help me know what to do next. Thank you.

Garage door not working. Technician came out only to tell us the springs on the garage door are not covered. When I put the order in I specifically said the problem was not the motor. So we had to pay to get the door fixed.

I made the error of submitting my initial claim incorrectly. It was denied. I realized my error and called immediately. My first contact said to "dispute" the decision by clicking the link and following the process. I did this, but Case Managers only work M-F. This was Sunday evening. I then contacted CHW Monday morning explaining my mistake and was told that the claim was going to be resubmitted and dispatched. I then received a call at 12:30 Monday, May 20th from my case manager Christine and was told that the case was going to be dispatched. By 5:30 pm the call still had not been dispatched nor had the claim status been updated. I submitted a BRAND NEW CLAIM with the CORRECT information and I am today FINALLY getting repairs completed. 4 DAYS LATER

I've been without AC for 2 weeks. The company sent unqualified people who ruined my entire unit instead of just replacing a thermostat. They didn’t work for the company listed. I wasn’t told about the second appointment until the guy showed up at my house either.

Courteous and efficient. Took only a few minutes to schedule an appointment. Each of the vendors that arrive here are excellent. They are able to communicate back and forth with Choice so repair often does not require a return visit.

I was told the air scrubber light was burned out after I put in a energy efficient thermostat by the installer of the thermostat. When S.O.S. arrived to fix he took a picture of it and stated the light was not burned out.

I am currently in the market for a home warranty and received a call today from Choice who wanted me to buy today. When I told him that I needed to discuss with my wife he again pushed and hung up on me before I could finish my sentence. I can tell that I will pay more for a warranty than give Choice any of my money for the way I was treated by their sales person.

Finding a good home warranty - Very helpful and did what he could to save me money. Explained coverage very well. Since I just ordered I can’t vouch for how the response will be. I researched online and they had very good ratings. I did add the sump pump due to the recent weather we have experienced lately.

I placed a claim for 2 ceiling fans: one is completely burned out, the other has some switches that are defective. Choice will not pay to have either repaired. They are offering me $70.00 total. They are indicating that they do not cover lighting, which is a part of both ceiling fans. I would not recommend Choice - it is not "peace of mind" when they find a way to not cover an item... It is not "peace of mind" when you can't speak with a decision maker that is knowledgeable of house components.

In two attempts to get service for plumbing issues, one tech did nothing to resolve problem, the second issue was "not covered" by my policy. How can a wax ring issue be excluded. I will NEVER deal with Choice Home Warranty after this contract expires.

Stove - Pace was very professional and thorough in his pursuit to please the customer. I would recommend Apallachee and Choice anytime. Pace was careful to explain everything that he was doing and why, what was covered, or not, timeline for parts that he needed to order and turnaround time for his return. Great job.

Bathroom sink was leaking and valve needed adjustment. Took a whole week to finally get someone and they came and then never heard from them again. I called and was told that they would come the next day - waited and waited and they never showed up. Had to close that case and open another and took more time. Finally CHW found another plumber and to find out that I needed a new faucet and the conclusion CHW does not cover a new faucet so I had to find my own plumber, of which thank God I did and it was fixed the same day. If CHW would have found a decent plumber in the beginning I would have found out sooner. I do not believe that CHW had good contractors in the NYC area.

It took a few days to find just the right technician, but when Jet Repair answered the call, he was prompt, on time, courteous and took care of business. I am so glad I have your insurance coverage. It makes my life less stressful. Thank you.

Received call from representative regarding the online quote. Representative gave me an additional 20% off with the purchase of the warranty. Representative was very pleasant. The warranty is new. I have not had the opportunity to use it as of yet.

Mr. Wayne ** did a superb job for my subscription. Friendly and informative. He recommended their VIP program that extends the coverage and lowers the rate. Really worth the money. I went for it without hesitance. Hope their service will remain excellent when I need them in the future.

Shop never called early to confirm his time to repair. Called an hour before telling me he is on his way. Third day, still waiting for repair to be done!! Wonder if this is the norm for your customer satisfaction rating.

Our built in microwave went out and we called Choice. The repairman they sent was personable and knowledgeable. When he left I knew choice would either repair or replace. They ended up replacing our appliance with a fair amount. I felt this process went very smooth and in a timely manner.