Choice Home Warranty Reviews

Username: ** Policy Number: **. I want to cancel this policy now, I changed my mind. I called back within 1/2 hour and was told I couldn't cancel until after 2 months. Of course $40.00 was already taken from my bank account even after telling person, I wanted to reconsider. I want it cancelled now! I have informed my bank that I do not want this policy and don't like feeling forced into contract.

He was quite professional and excellent knowledge on the subject matter. He addressed everything that was asked of him, especially as I was trying to compare your company benefits in relation to what your competitors were offering. I hope that your future service will meet with the same expectation.

AIR CONDITION REPAIR. We appreciate the next day to service our air. Fast, efficient, nice associate, not texting while working. We appreciate the ability to track our claim through email and the ability to track status.

The Representative was very polite and very knowledgeable about the service and offered such a good plan and price that I couldn't turn it down. We are glad to know that we are protected for practically anything that brings in the house. We had other offers and Choice that called me was so much better. I recommend Choice and Frank to everyone! Carol and Bill

I have had 2 claims since I purchased this product. Both were handled in a timely and professional manner. Communication took place by phone with a confirmation by email followed by voice mail. The service providers were knowledgeable and friendly. My repairs were completed and I was satisfied with the outcome. I highly recommend Choice Home Warranty.

Choice Home Warranty seems to be an ok company but I got four phone calls trying to sell the plan before I signed. That was annoying. I called in to place the order and the person who took it, Nathan, tried to hard-sell a long term plan - he would not accept a "No" and it made me angry. I am giving 3 stars for value and coverage based on my on-line research but I have no experience with claims to give a real answer. I have just placed the order for coverage yesterday.

Always easy to work with. Never any issues. Cheapest insurance I've have ever had. The peace of mind alone is worth the price but I always have something come up/go wrong/stop working/break or whatever that more than makes up for the premium. Have you priced a plumber lately? And it always seems to happen on a weekend or holiday so it's triple the cost... Great investment to save money, time, and the headache.

The salespeople will pressure you to buy and pay for the plan immediately. If you don't, they will blame you for wasting their time. If you say you need to review the plan and think over it, they will hang up on you. They put a used car salesman to shame.

They say they cover air conditioning systems but my air handler which is part of the air conditioning system failed causing large condensation water leaks. They state they do not cover water leaks so denied my claim. The leaking water was a result of the air handler failure not the cause of it. They still denied the claim. Their objective is to steal customers money not to protect customers against product failure.

I felt the young man was rushing me. I had to think quickly on what questions I may have had. I may have missed something. At first I didn't feel comfortable giving him my info. He needs a customer service class.

My claim agent was super guys understand my situation and helped with everything he could do. Since recently paid $1800 for my coverage I was expecting good coverage for my home. My claim manager did an awesome job. I will recommend new friends to Maine to Choice.

Had the warranty about a month when the compressor went out. They sent out a technician and I paid the co-pay. After 3 weeks of waiting I finally called and found out there were some internal paperwork problems. Though I was told I’ll have to pay another co-pay, I refused and they sent out another tech. He said the compressor went bad but they denied the claim by saying it was preconditioned. I bought this crap because the house is getting old.? But Choice sucks and is not worth the money. I am cancelling and going with American.

I have had my Choice Home Warranty since January 2019. My air conditioner stopped working last week. I called and placed a service call. A few days later someone came and Choice paid only for a freon charge. I had to pay for a new fuse box out of pocket. My AC worked for 2 days only. I called again and was told that I would be assigned a case manager within 24 hours because I appealed the first repair. My house is 85 degrees at 9 am. Labor Day weekend begins tomorrow and I live on the Mississippi gulf coast. I am a senior citizen with a chronic illness. I am not at all happy!!

The worst company, don't pay out claims, the representative of rude and disrespectful. They told me when my free to rate a bro that I suppose to leave its think in in a house why they take a week to come out. They even check it and refused to fix it because I put it in the garage because I've rent a a fridge or a to to doubt when get fix. Don't waste your time or money on this company. They are the worse.

The rep. was very professional and knowledgeable. Great customer service, very good experience, and first impression. Have the coverage I need, at a great price. You made a retired Air Force member feel appreciated, and I thank you for that!

Excellent service. I called on Monday. The technician came on Tuesday. He diagnosed the problem quickly. I heard from Choice Home the next day. I decided to take the money Choice Home offered because my washing machine was very old and they didn’t know if they could find the parts to repair it.

I have a 1 1/2 year old microwave and the control board is out. Choice Home Warranty offered 169 dollars to replace a built in microwave. They are out of their mind. Just want my microwave fixed or replaced like their warranty states and in a timely manner!!! Have already been 4 days without a microwave.

I purchased two warranties from Choice Home Warranty, one for my primary residence and the second for a second home. To take advantage of a discount that was offered I paid lump sum in advance for one account and monthly for the other. I submitted two claims separately, different dates and I was told verbally, when each was denied. Closed my accounts. I am filing an appeal. BBB's records show all reviews one star- class action was awarded and now at the appeal level for Home Choice.The reviews on this site questionable. I was treated horribly - the manager was rude and told me to google when I asked a question. Warning. Beware!!

I requested information online, then called today to confirm a subscription. But, the first salesman got really pushy and almost rude, so I hung up on him. Since I really did want your service, I called back and this time spoke to Kevin and he was great. We went over all the details and I signed up for your service because of Kevin and only because he was very professional and low-key. I hope this review will also commend Kevin for a job well done. Thank you.

I called Choice Home Warranty and spoke to representative Jennifer ** today about getting a home warranty plan for our house. She was friendly, courtesy, very knowledgeable and got me the best deal available for our new home warranty. I could not be happier... Thanks so very much Jennifer!!!

I've got nothing good to say about this company. I've had 7 claims since 2017-2019 and I was denied on all of them due to frivolous reasons. I've had the tech tell me it's normal wear and tear but the company says otherwise. It's a scam, they didn't fix my a/c, washer, other washer, refrigerator, light fixture, garage door opener and main shut off valve leak. They said my a/c had rust on it. Duh! My washer had rust on the drum. So I bought another washer.

I have been happy with the service from CHW, completely. I would say that some of the vendors chosen to do the work are very far away and scheduling is not very easy. If you could find more vendors in St Petersburg versus Tampa. Also, sometimes it takes 2-3 days to get someone out. I understand if parts have to be ordered afterwards. Thanks, Terry

Their representative Cameron ** was helpful, professional, and very knowledgeable. Had many questions and he did a great job answering them. He fit us into a plan that was workable, budget-friendly, and a plan that will help us in the future.

When we noticed our dryer stopped drying on a Sunday, I initiated a call that day. Within 20 minutes my case was assigned and then I was contacted by the technician. He came out the next day and was able to repair our dryer in very short order. He was very professional and courteous.

I have been a member with Choice Home Warranty for a few years now and I am glad I did. I am very happy to be with them because of how they have treated me thus far. CHW has done everything right. CHW has saved me hundreds possibly thousands of dollars in some instances. Most of my repairs (85% of repairs) consisted of plumbing issues alone such as leaky pipes which involved ceiling leaks. It was just horrible. CHW is always there for me and my concerns. CHW always has my back. Great company to be with. Thank you CHW.

Countryside Appliance repair came a day earlier than scheduled, which was great! The technician, Maurisio, was friendly, knowledgeable, and fast. He also showed me how to avoid the issue from happening again, as well as trimming and securing the washer drain hose. I would recommend him for any appliance repair.

Choice, in their marketing literature, lead you to believe that they will repair or replace your central AC unit if needed, but in small print of the coverage terms, the limit for any unit repair is $1300. Since there is no central air unit that can be replaced for less than 2500-6000, their marketing literature is misleading. There are other Home Warranty companies that do not have such a low limit that actually will replace a unit if needed.

Great pricing. But my name is Camilo P ** not Tamilo. Please correct thank you. I would like to say that it was quick and easy to sign up. It's 20 cheaper than my previous warranty. Would like my booklet ASAP.

The customer service person Ralph that helped me was very knowledgeable and offered the senior discount without me asking. The coverage of the premium package is superb and I don’t need to worry about anything not being covered. Best value out there. Thank you.

Due to unusual circumstances we have had to place orders from air conditioner to plumbing and CHOICE handled them all promptly and professionally... I already know we will continue with a upgrade and encourage others to join. They have exceeded all expectations. We are happy customers.

Greg is very helpful, knowledgeable. He helped us to take decision. He gave information about plan for seniors. We were planning to buy it from another company. He convinced us to buy from Choice home warranty. I hope his company will give satisfaction so that we can safely recommend to friends.

When I put in a claim for my hot water heater that went out it was denied and the explanation I received was because the warranty does not cover pre-existing conditions, normal wear and tear and they do not cover the tank! Just the interiors of the hot water heater. Then the plumber technician then said he would do the job for $850.0. When I filed an appeal it took several days for them to get back with me. I would not use CHOICE HOME WARRANTY!!!

I was satisfied with the contract but was unhappy that the advertised $75 discount did not apply unless I paid a year in advance. This requirement should be clearly stated where the offer is highlighted. Not in some fine print in a different difficult to find area.

I submitted a claim for refrigerator repair. According to the technician, the diagnosis was the compressor and he was going to recommend Choice to replace the refrigerator because adding freon would only temporarily fix the problem. Two hours later the diagnosis changed from compressor to freon leak. I believe that the technician was told to change the problem to be more beneficial to Choice Home Warranty. I disputed the determination because it was a direct contradiction to what the technician said was the issue. A case manager was assigned to resolve the issue. She called me to say, he says he didn't say that and your claim is denied. The monthly payments in addition to the service fee could have been used to purchase a new refrigerator.

Sal ** couldn't have been more helpful in getting my new policy set up! He was also very professional and helpful. I had done an inquiry online and gotten a phone call and an email from Sal to call him at the toll free number. When I called your toll free number I asked for Sal (assuming they work on commission) the guy kept talking saying he could help get me set up. I had to ask for him 2 MORE times before he finally transferred me to Sal. Sal was so friendly and explained everything to me that I signed up for 3 years with the total plan.

Dryer. I am very pleased with the service I have received from CHW. I would and have recommend to family and friends. It was very easy to make a claim. The customer care was very personal and I didn't have to wait for a repair person to contact me. It was less than 24 hours.

Washing machine (clothing). I had 4 loads to do. Machine stopped working...** Called Choice Home Warranty. They came next day. Machine is dead... cannot be fixed. Company cuts a check to replace... wow! My husband was right to buy the warranty! Thank you. My family and friends were impressed. They will be switching over to Choice.

Adrian was very knowledgeable and friendly and was very easy to deal with. He made it a very comfortable consultation and gave me a really good price so I signed up for coverage. The yearly price and the deductible are the most fair I have been quoted.

After paying over $1,000.00 for a home warranty with Choice Home Warranty I feel cheated. When I first called they could not get a technician for three days. It was in the 90’s and very uncomfortable. After calling them they told me I could call my own technician. I went through HomeAdvisor and had someone out the same day. He followed Choice’s procedure and called them and told them what was wrong. They then required pictures and pricing for everything down to the screws.

I am already worry free. This is such a comprehensive plan covering kitchen appliances to plumbing and ceiling fans. To have only one place to call no matter what is wrong is so comforting. It’s beyond words. I don’t have to try and call 3 or 4 different locations and get price quotes. Or try to buy the parts online to repair myself only to find out I ordered the wrong part and I can’t get that part anymore.

Serrano A/C and heating originally said they would arrive in 2 days when my house temperature was over 90 degrees. After several calls Abel came to my house at 5 PM. He replaced a defective part and the unit started to work. There was a question if Choice would cover the cost since it was after hours.

My AC/Heating Units went out (condenser, etc) and I was charged $9755 to replace everything because the units were builder's grade materials and failed after 6 years. I have had my Choice Warranty policy since I moved into my house 2 years ago. The first time I have a large claim, which is why I bought the policy in the first place, they refused to honor it. They are a rip off if you have a large purchase. They will pay for the little things, but for the larger, more costly, expenses, they deny your claims. Even the repairman stated that it was wear and tear which they cover, and they still refused it. DO NOT BUY THIS WARRANTY!!! You will be ripped off!!

The customer service lady (Faith) was very kind & helpful in filing our claim. The claim was filed quickly!??? Now we wait to hear from a company who can help us! I will do a follow-up after service is finished!

Air Conditioner not cooling! The service and simplicity on filing a is absolutely 5 Star. The repairman showed up on time the next day and totally fixed the issue. The tech was extremely professional throughout the entire process. It's well worth the small price of the annual contract.

We purchased a home warranty through Choice Home Warranty in April (I believe) of 2019 - just after we bought our home. Around the first week of May, our fridge just stopped working. We called, a tech came a few days later, and replaced the mainboard. Other than losing all our food due to the days to wait and then waiting for the part for another day...pretty smooth transaction and we were satisfied.

They are a complete joke. They have loopholes for everything and do not cover anything. Their technicians are terrible and it’s been an infuriating process. For several big things in our house, we’re supposedly covered under warranty were denied. For example our furnace broke and leaked causing major issues In our home but the way it broke wasn’t was their way of not paying for anything. Their policy makes it seem like they cover it all, but their fine print is their loop hole to not cover a thing. Do not waste your money. I’ve never had such poor things to say about a company, but seriously one of the worst.

Just signed up. Not looking for any claims. Just looking for good service should that situation arise. It seems that this company answered all of my concerns. They were most efficient by immediately sending me the contract. They were also good enough to mail me the contract.

I was lied to and misled, I was told I couldn’t select the monthly payment, I had to pay the full amount at that moment, even though your e-mail to to me said I could otherwise the cost of my policy would be more expensive.

Choice Home Warranty contracted with "Stay Cool With Rob" HVAC services to fulfill their warranty obligation to our policy, However, the subcontractors that they worked with were not held accountable and failed to fulfill the service. Then Choice failed to follow through with making sure the the repair was made and service completed. Choice Home Warranty does not seem to work with responsible contractors and these contractors collect the service fee without fixing the problems that are the very reason homeowners employ Choice Home Warranty. Hence, fraud seems to be being committed, which wastes the homeowners' time and money.

Kendra was wonderful. She listened to all my questions and answered me in a very professional and courteous manner. She is a wonderful representative for your company. Because of her demeanor, I did not hesitate to sign up for coverage. I only hope, should I need to utilize this policy my dealing will be as pleasant as the one I had with Kendra.

1fl AC unit not cooling, noting that the outside unit is not running. 2fl is working just fine... Past experiences have been very favorable...let's see if the trend continues with this instance! Upon complete of this incident will be a true testimony of my level of satisfaction.

A few days ago I put in a request to receive a quote for a home that I am purchasing. Unfortunately, I was unavailable each time they would call me, thankfully they kept calling and finally got a hold of me this morning. The representative was very professional and friendly, answered all of my questions.

Response with estimated time of arrival was very reasonable. I received my confirmation within 2 hours of my initial filing of the work order. The online website is very user friendly without having to place a phone call and be placed on a long hold time. Repair person arrived promptly and performed professional and courteous service. It is also comforting to know the company performing the service is local to your community. Greatly appreciated the prompt service with temperatures rising.

Seth was really nice and helpful. He made sure to give me the best offer as a veteran! Looking forwards to working with Choice Home Warranty. I hope not to have the need for filing a claim, but if I do, I am hopeful that I will get the same service I got today when signing up for your 5 year discounted plan!

Broken air conditioner. I called at 8:30 in the morning. Had an appointment within hours. This was great because it was 119 degrees outside and 99 in my house. I was pleased with the crew who showed up. They not only fixed my a/c but took the time to explain what was wrong.

I was hesitant at first to participate in CHW’s program as my home is only 2 1/2 years old and I could not imagine that anything would go wrong. However, I took the policy and I am thankful I did. When my air conditioner broke I immediately called CHW. They scheduled an appointment for 3 days later. A technician came to my home, diagnosed the problem and fixed it on the spot. I saved a great deal of money because I had the program. I would not hesitate to recommend Choice Home Warranty. Thank you.

Always very professional and service is always on time. Very helpful and knowledgeable. Great product. Will recommend. Talked with C ** about a coverage. He helped with that. Thanks Chris. I've been a customer for a very long time and and just signed up for another three years.

We had a plumbing issue and the service tech. (Randy) from Lakeside Plumbing showed up. Was so professional and had the problem fixed and was gone. He cleaned up after himself and all is working great now. The service was excellent.

My A/C unit was rattling and not cooling sufficiently. I opened a claim and was set up with a company. The company came out a couple of days later, collected the $75 deductible and said they just needed to top off my refrigerant and I should be good. The next day my A/C unit did the same thing. I couldn't get a hold of the company that came out because each time I called their VM said it was full or if someone on the rare occasion would answer they would say they'd call me right back and then they wouldn't call. I called Choice and told them and they said I could get another company but I'd have to pay another $75 deductible. Then when they finally came back out I had to pay $300 for a leak test because Choice doesn't cover that. The company told me that the condenser valves were leaking. I asked if there was rust and they said there wasn't but this is just how the end of life comes to an A/C.

I found my experience with Choice to be outstanding. My AC compressor failed and within 24 hours my claim was approved, and the part was ordered for installation. I was also thoroughly impressed with the AC company, Integrity Heat and Cooling, that they chose to do the work and look forward to the installation.

Washing machine malfunction. This is The second time in less than 3 months that I have made a service call to Choice. On both occasions, the representatives have been courteous and the response time has been impeccable. The texts and e-mail alerts are very reassuring that your service call has been activated and it allows you to track the status of your claim without having to repeatedly call a 1-800 number waiting on hold forever to find out the status of a claim. Awesome customer service and follow-up.

Updated on 08/26/2019: ON 08/17/2019 I contacted CHW about my hot water heating not working. They stated they would have a "technician out within 24 hours. Well, 24 hours came and went. I called everyday,at least once a day on 08/19,08/20,and 08/21. They sent me a email on the 08/21 stating a contractor was coming out between 11 a.m. and 3:00 P.M. At approximately, I called the contractor who stated, "They never contacted me, but can be there within a hour". When the contractor got here, he stated, "They dont make this water heater but will check into getting one." Never heard back from Contractor. I called him. He stated, "I cant wait 30 days to get paid." I called CHW, they stated "they were locating another contractor".

A contractor was sent to us by Choice and a few pictures were sent to Choice with an explanation of what the technician thought the issue was. Choice comes back and says the issue is not due to normal wear and tear and will not cover. We prepaid for the home warranty for 60 months. I told them after appealing the claim that I want to cancel their service. The refund for the next 43 months coverage had a deduction taken out for claims previously paid out on. Big SCAM. You are better off putting the monthly fees into an account for a rainy day. Contractors are not top quality.

Had a problem with our Microwave, called CHW to schedule a service call/repair. CHW process was very easy and the consultant was very professional. Received, confirmation email that repair appointment was scheduled listing the name of the repair business and their phone number. This email arrived within 1 hour of our initial call. Within two hours we were contacted be the repair service and a date and time was scheduled. The next day the technician was at our house, determined the problem was a control board and notified CHW. Within one hour we received an email from CHW announcing the repair process was approved, and the repair service was given the go ahead. The only downside, the control board was a "Special Order" item. Outside of this glitch everything within the process was excellent, both from CHW and the repair service. EXCELLENT!

Made a request online to have my a/c checked. I got a call from Choice in less than 15 min and an appointment by three o clock the same day. The repairman arrived around three thirty and fixed the problem. He was friendly and quick. Thanks Choice from Randall.

Choice Home Warranty is reliable and I highly recommend it. As soon as I need them I get help. And it is way cheaper that looking for someone to provide the service that I need. I am planning on renewing my plan. Thank you CHW.

My experience thus far with Choice has been great. I submitted a request to have my leaky washing machine repaired around 4pm, I received an email that evening saying that someone would be out the very next day. Thank Choice.

For sometime, I was looking for a home insurance warranty company that would serve and help with domestic appliances. My sister recommended Choice Home Insurance Warranty company. She also had recommended Mr Frank **. As it turned out, he was very courteous, helpful, and knowledgeable.

I called and got my plan set up today with Sam. I transferred from another company and hope this service can work out satisfactory. When AC service is needed, you need to have service, and should be reimbursed as promised.

My elderly parents purchased Choice Warranty's Total Plan in 2018. They submitted a claim for their A/C 8/1/19. 20 days later I have been on the phone with Choice 15+ times attempting to get claim resolved and someone out to fix the A/C. I have caught their reps lying to me countless times. Let's not mention the double-talk. I have now been told today that the claim has been escalated to "emergency" after I threatened legal action and that I will receive a call from a technician within the hour. The hour is up in 10 minutes. I'm not holding my breathe at this point. In the meantime, my parents have been without A/C in Oklahoma (100+ degree days).

I received a denial letter stating. "Your claim was submitted on 08/12/19 and was assigned to Air Advisers on 08/13/19. After the appointment date on 08/14/19 the technician submitted details pertaining to your system failure. It has been determined that there is a restriction in the refrigerant line. This contamination of the sealed system is the result of foreign materials in the line and does not occur under normal wear and tear conditions. Please refer to your terms and conditions section A number 2; which require the system became inoperative due to normal wear and tear."

My AC went out a couple days after moving into my condo and Choice Warranty was immediately on top of the claim. My local agent, Gary, provided assistance with quick and easy communication, regular check-ins and a clear instructions on how to proceed and what to expect for the duration of the repairs. Extremely pleased with their service and highly recommend to anyone looking for peace of mind!

Amy's Plumbing was dispatched to solve my plumbing backup. Ken called and let me know they were on the way. They jumped right in and took care of the problem. I really appreciate how quickly they reacted and they were such good guys. Great Job Ken and Amy's Plumbing. I would recommend you to others.

The appearance is terrible with Choice guarantee call because the air conditioner didn't cool enough. A technician came, took photos, did not open the air to see what happened, the only thing he said is that everything is clean, he also said something that seemed strange to me "that the coins had to have some ice to cool well". When the technician's report arrived, what he said was that my air had Air Duct Contamination and that is false. The ducts were replaced 6 months ago throughout the house, for this diacnic the insurance did nothing. Asked for a second opinion because this technician nor saw anything of my air and I charge $ 60.00 for taking photos of the coins that were clean.

I filed a claim to have my A/C looked at. The same day they called and came the following day to fix my A/C. The service is great and quick. I would recommend to all my friends and family. Everything was seamless.

Today, signed up for the yearly plan at $525.00 which was charged to my credit card, I was also charged $40.00 for my previous contract ** at the same time. I feel the $40.00 charge is an error. Please explain or correct.

I opened a claim to have my AC unit serviced. I let a few days pass & called in because no one had called me back. I had to find my own repair company because CHW gave me the ok to find someone because they could not find anyone. Repair company came out, fixed the issue & clearly told CHW that system was old & changed a part. The claim went into review & then I saw it was denied. So not only did I have to find my own repair company, I paid $600 to have the system repaired & then CHW blames me for lack of maintenance which is not correct when cleans the system just a few months back & had it serviced fall of 2018, less than a year from when I opened my claim.

Natalie ** was wonderful to work with in obtaining this essential coverage for my property! She definitely went the extra mile. A credit to your organization. Definitely will recommend her and your team to all of my contacts. She even stayed after hours to ensure I could get my necessary discount for multi year policy!!! Thank you Natalie!!!

Was speedy in getting a response and a technician to contact and set up an appointment to fix the hot water tank issue. Fast replies and follow up. Unfortunately the tank needed replaced and that was not covered by the warranty.

When I called "At Your Service Heating Cooling & Home Repairs", Mr. Robert ** answered promptly. When I explained the nature of the claim, he agreed to come out immediately to stop the leak. He was knowledgeable enough to assess the problem quickly and fix it in a matter of minutes. He gave additional advice to mitigate further damage to the property. He was very kind and very professional. This was my first claim since signing on with Choice Warranty. I was very impressed at how smoothly the entire process went.

I received a call from Choice after filling out a application online. I felt the representative knew what she was doing, I felt very rushed into making my decision. I asked her about looking on the BBB she said she had been working there 10 years. I would like to know if you are listened on the BBB. Money is so hard to come to get taken advantage of.

The kitchen sink was stopped up. This happened Monday late afternoon, I placed a claim online and within 2 hours I received an email and phone call stating whom my plumber was and their information. The following day my stoppage cleared up.

I had developed a problem with the electrical switches. The problem being that when I flipped a switch on, it would not turn on the light. Some of the switches were single phase and some were three way and four way switches. Also a ballast went out in one of my overhead lights and had to be replaced. These guys were very professional.

Air Conditioner. I called my local technician who came out and discovered a bad capacitor on the unit. We called in, he talked to the authorizing agent and was given the okay. I am waiting for a check to reimburse me for what was done.

Wait time five days 12-19 August 2019. The wait time is too long!! Two senior citizens, one with PTSD and a stroke. We survived! My air conditioner went into heat exhaustion on Wednesday and passed out. I panicked and went into mental thoughts on repair cost. Totally forgot about CHW. Found the warranty, called and talked to a “true customer service” agent. The lady took control of my issue, we got disconnected, she called me back and made the appointment.

This afternoon I agreed to continue my service with your company before it expires on 9/18/19. I spoke to a Mr. ** who stated that an email would be sent to confirm my payment and to confirm the terms of my plan. I have not received either!! What Mr. ** did do was try to pressure me into making a decision about an additional plan after I repeatedly explained to him that I needed to speak to my husband.

I have placed two claims with them (dishwasher and A/C), and the cut=rate techs that they sent out were unable to fix the problems. We had to use our own repair people, and they found reasons in the fine print of the contract to refuse reimbursement. They are crooks!!!!

We originally called Choice Home Warranty due to a significant condenser water leak above the AC blower in our home's basement. The technician from their referred vendor found the water leak to be caused by clogged drain pipes and/or hoses which he indicated he cleared. He then asked if there was any other issue to which I responded that it seemed the house seemed to be excessively humid or moist when the AC was in operation and that the AC seemed to be working somewhat harder to cool the house this year versus prior years cycling more often than in prior years. (We typically have the AC/Heating system maintained once per year by the installing vendor as well as we change the air filter every six months. That is how we have been able to get 25 years of service from the system.) The Choice referred technician indicated he would get his gauges and check the system for any issues.

AC Stopped blowing. None of the CHW service technicians picked up the ticket to repair my unit. I was able to contract with a local well known Tech to get the problem resolved quickly as it was very HOT in my home. CHW was flexible enough to work with me on this pressing issue.

When we bought a house we had the seller cover a year of Home Warranty. I chose Choice. It was a mistake. You have to scour the contract before calling about a repair as it is full of things they do not cover. They often send incompetent contractors: one told my wife there were no hot water pipes running to the master bathroom. They are not able to promptly service many calls - i.e, an AC going down during the hottest week of the year in Houston.

The serviceman was right on time. He told us what we needed to do to keep from happening again. He was courteous, polite and efficient. He went right to the problem, checked everything out, then fixed it. We immediately followed his instructions.

Air conditioner problems. I have been very pleased with the service I have received. You have been very helpful with all the information you have sent to me. I have told others about my clams with you. I thank you very my.

Neil ** was just wonderful. Explained everything in great detail and answered all our questions. Would definitely recommend. A friend referred him to us and we will do the same. Only gripe was when he HAD to tell us about the deal we would get if we paid more now but received longer coverage. Just not ni our budget... but we had to hear the, entire shrivel - reminded us of buying a car!

I just wanted assurance that my house problems would be taken care of with fix expense each time. I don't need any large unexpected expense being retired and on somewhat limited funds for repairs. This Choice Plan seem to match my need.

Phone sales. I have not had to use your services. I just signed up a few hours ago. But Benjamin ** did a fabulous job representing you and answering all my questions. I’m not used to buying anything on the phone but he was excellent. I had follow-up questions and had to leave him a voicemail. He responded within seconds. Very impressive gentleman. I hope the company is as good as he is.

I am pleased with the recent service provided by Choice. Moving to a new home could be stressful and when something goes wrong in the house even more stressful. However, my experience with Choice has been extraordinary. My issue was resolved, no hassle on my side, just to wait a few days until a technician in my area was available. Luckily enough I could wait so that the issue could be repaired by an approved tech. Awesome job and very happy with the results. Thank you.

Claim was submitted 7/5/19 after I had noticed A/C unit failure. Had to jump through hoops for approval process (several appointments, documents that units were in working order previously needed to be provided). All of which I supplied expeditiously. This meant I had to coordinate with my realtor and previous homeowner to obtain all of the documentation that CHW was asking for. On 7/19 my claim was finally approved... Mind you, I am still responsible for over $2,000 of the repair costs at this time! The HVAC equipment needed to be ordered so repairs did not commence until 7/26. My scheduled repair for Friday 7/26 morning was late (Multitask Repairs did not arrive until after 12:00 PM). Jonathan (my service technician).

Repairman came and check the freon gas. He charged me for the gas approx. 1.75 bls. I want to be reimbursed for up to 2 lbs of the gas. Also the charge over 60.00$ service charge. I have been with you for at least 4 to 5 years. Thank you.

Updated on 08/20/2019: When I appealed my case the manager called me and we discussed it. She asked me to wait for a minute for her to review my case. When she came back she said, "I do not know how our agent assigned and dispatched a technician." She gave me a bunch of bull that the policy does not cover the detached duct from the AC. Even their own technicians talk bad about this company. This company is like ALI BABA AND THE NINETY NINE THIEVES. I'm not going to respond back and forth with the company in private because I have nothing to hide. I do not trust this company period.

Ice Maker. Lone Star Appliance promptly responded to our service call w/ a 3 hr window for arrival. Jason arrived shortly ahead of designated time, which was great. He was very polite, set about doing his job and was able to complete the repairs in short period of time. Very well handled!

Fixing my clothes dryer. I was very pleased with the repair man. I asked him if he could come sooner than the scheduled day of Monday. He did so. Came that same evening and diagnosed the problem right away. He came to put in the part the next day, his day off.

1st Complaint: On 7-31-2019 filed claim with Choice Home Warranty. Washer machine was not working properly I. On 8-1-2019 CHW contacted me to inform me that iRepair Appliances was scheduled to come out on 8-2-2019. Technician arrived. Paid him $60.00 service fee. Tech informed me problem with compute panel on washer and he was going to forward diagnosis to CHW. On 8-6-2019 I received an email from case mgr. Salahudeen **. It is more cost effective replace washer than to repair. I will receive a check for $350.00 in 30 days.

I purchased a 5 year contract with Choice Home Warranty and have nothing but issues. First it was to be 4 charges to my credit card for full payment. They have placed over 7 months of charges and I still have not been reimburse for all the extra charges. They have denied repairs because the part had the word valve in it and they do not replace valves. They denied repair of a drain because it was in the shower.

I was pleased with the quick service that Kelly ** did. I was still on the website trying to fill the blanks when she calls me. I was so surprised I told her that I wasn't finished filling out the registration form and she said she could help. She told me that I was able to qualify for the senior discount and if I took the 3 year program I could save more. I did appreciate the time that she gave to me and was very personal too that made me comfortable talking with her. She was very friendly and took extra time to answer all the questions that I had. Thanks to Kelly ** Choice Home Warranty has a new Customer.

A repair person came to look at our cooktop. He was courteous and professional. He arrived on time and explained what he was doing. No repair was recommended as the cooktop did not fail. He said to call if it failed again.

I bought my house 2 years ago and it fills like everything is falling apart at the same time. CHOICE has been great. My last 2 claim experiences were awesome. The first Claim# ** was taken care of within hours of my submission the next one (for our AC) an appointment was set in less than 8 hours for the next day. Partnering with CHOICE was the best decision we made.

We are very pleased with Lopez A/C. They came out right away and diagnosed problem. They submitted their information to you and came the next day to install compress motor. Extremely polite and explained exactly what was being done. Very happy with this experience.

Your service are awesome. When I called requested work order for my dryer within 5 minutes I had appointment schedule. After my appointment, I received email, gave me what you company ready what on my claim. Thank you all so much???

Thank you so much for coming to my aide when I need you. You were so prompt in attending to my need and taking care of the issue the same day. I call for a service, the customer person was so nice and friendly, she immediately set up my claim and the next day a repairman was dispatch to my place to fix my AC. This is the best warranty company I have been with. Thank you again.

Contacted customer care to place claim. Operator was helpful and friendly. Vendor response time was excellent. Vendor responded and repaired AC same day. We have had other home warranty vendors. Choice Warranty is outstanding. I have referred Choice warranty to my Real Estate clients and friends.

****WARNING**** Contract expired today. Sales department called 5 times even after I requested to be taken off list. Said that they knew I had requested to be removed and snickered. Had to file FCC complaint to make calls stop. Spoke with 2 "managers" that said they would take action, continued to receive phone calls. Filed complaint with BBB and with the company. Do not do business with this company. American Home Shield has all of our warranty contracts now!

I called to renew my home warranty. The first individual I spoke with gave me false information saying the plan a almost doubled in price and that there was no plan that would give me 15 percent off last years price... When I was looking at the email.. then transferred me to a different department when I asked for a supervisor... these bullying sales tactics are not acceptable.

DO NOT TRUST CHOICE HOME WARRANTY FOR ONE SECOND!! After repeatedly being assured Choice Home Warranty would cover all appliances, AC units, furnace, sump pump, etc. in my home (I was manipulated into paying extra for better coverage and paying for a 3 year warranty), and that they would be prompt and professional and honest, I signed up.

I can say that so far I have been very impressed with the service that I received from Choice Home Warranty. The representative explained everything thoroughly and was very pleasant. He gave me every discount he could find which was very important to me since I had just my husband who took care of our home and I am on a fixed income. Thank you, Aaron. You represent your company well.

Aaron was very Knowledgeable and Courteous. He was informative and very Friendly. Aaron Answered all questions and provided additional assistance when we requested additional coverage. Explained in detail what services were provided. He explained in detail the cost of requested coverage. Aaron was very kind and patient. I would definitely refer a friend or family.

Quick response, quick analysis. Can't beat it with a stick! Repair tech very pleasant and explained the situation. He was correct. I have found CHOICE diligent in providing qualified and knowledgeable companies to represent their WARRANTY program. I have no problem recommending CHOICE to my Real Estate clients or neighbors.

Anytime I communicated with Choice the staff was polite and helpful. At every point, I was sent a confirmation text and or email explaining the next step. The repairs have not been done yet. I’m waiting on the contractor to contact me to schedule a repair date.

I purchased the full plan from Choice Home Warranty NOT the basic plan. Our AC Conditioner went out in Phoenix Arizona. They sent out a tech named Ricardo from Crispy Heating and Air. This guy looked at our AC and said the pipes are frozen and said they needed to thaw before he could do any work. He said we had to turn the AC off for 2 hours then left and said he would be back. Well the pipes thawed in 20 minutes in the summer of Phoenix. Ricardo (Rick) could have waited for the pipes to thaw, didn't even look in the attic. And this Ricardo guy was mainly interested in giving us his business card so we could call him for side work. Rick said it was because we had clogged filters and to leave them off. But the pipes still froze anyway and still NO cold air.

The technician assigned was great, let my dryer better than new. Appliance Remedy, thank you! I am very satisfy and please with the professionalism and courtesy. CHW normally assign the repairs pretty fast to acknowledging professional. Never have a complaint.

I was please with service performed and the amount of time it took to perform the service. The plumber was friendly and knowledgeable of the issue. He looked at the issue first and asked me questions to get an idea of what the problem was before he started the work on the issue. The tub was stopped up and toilet was leaking.

Living in a remote area proves to be a challenge to find the right pros to repair anything. This company not only found the right company for the job but took the time to call to find the right company to do the job and complete it as quickly as possible.

I signed up with Choice for my summer home. The sales agent took my credit card. He said I would receive an email with all of the details, plus his name. I never received anything. Now you have my credit card. I wanted to insure my home. I do not even have a phone to call if I need service. I have another home that is insured with Choice. I wanted to put both together for a discount. I am now out. Please get back to me. I do not want a phone call. I want an email with the details.

AC Technician showed up next morning at 8:30 am per note from CHOICE, He determined the issue quickly (the capacitor was not wired correctly). The problem was corrected and the system was up and running quickly. I will definitely recommend the AC company to friend.

After much comparison shopping online I decided to purchase a Choice Warranty program. They had all the features that I wanted in a policy. They were very helpful, answered all my questions and were able to meet my needs. I’m new to the state of Nevada and had no friends or family that I could ask for advice on a company. I like how everything was explained in a simple but precise manner. Here’s hoping I don’t need this policy but if I do I hope things will go great.

Great initial experience. Kayleigh ** was exceptional in explaining the details of the service and in answering my questions. I hope the rest of the experience is as pleasant as this was. Would gladly recommend CHW to a friend or family member.

Job well done, quick, pleasant. Would have this gentleman again. He replaced my garbage disposal, cleaned up, explained what he was doing and chatted a little bit as he worked about his family. The communication was a little weak when I try to call him. My suggestion would be to make the window a little smaller or let the customer know about what time the person will be there. I waited from 11 to 3 and it would be nice if you let people know what what the smaller time window would be.

AC repair. Technician was great. He was friendly, professional & explained everything to me well. Naturally warranty didn't cover what was wrong. Freon and repairing leaks should be part of a warranty. If that was covered, there would be less likelihood of eventual replacement.

Horrible experience just trying to buy a plan. Have not even made a claim. They called me, and I bought 2 plans for a home we are selling and one for a home we are buying. A man by the name Mr. ** was so aggressive and rude when I didn't want to buy the locked in 5 year rate that at that point I literally thought I was being scammed by someone that was pretending to be Choice Home Warranty and was trying to get my money and information. That's how aggressive and rude he was.

Going through the site is easy enough. However editing an error on the address of coverage is not possible. My credit cards are tied to my present address, but I'm buying another home at **. I am not able to correct this error. So I'm going to be forced to send time and the run around that I expect to go through on the phone.

I bought their warranty and waited for weeks after my water heater broke for them to come and fix it and they denied the claim. It's funny how when they sell you their crappy warranty they and say everything is covered no matter what but then when you need them they will say, your water heater is too old, lol WOW. I called to cancel and had a salesman about to cry on the phone when I called to call them to cancel the warranty and he was offering me half money back just to give them another chance, I know it was waste of time but I gave them a chance.

I "bought" the warranty when we closed on an existing home less than a year ago, a "premier policy" with replacement of repair coverage. 1. Two months after moving in our sump pump alarm went off. They were quick to respond with a plumber guy in a truck; he ripped into my closet wall to get to the pipes and suggested they were frozen. Oops, frozen pipes are not covered. Paid deductible and he left. 2. AC not cooling. Called and guy came out; says it's all working fine. Paid deductible and he left. Had neighbor's AC guy come over and fixed it in 15 min.

The Customer Service Agents for Choice Home Warranty were very helpful and cordial. I recommended a garbage disposal service company to the agent and solicited that company while on the phone. The Service Technician Replaced garbage disposal quickly and easily.

I have owned a home warranty (contract) with Choice since 11/2017 and have only had one small claim. Our Air Conditioner stopped working on Sunday around 4:00am. We live in South Carolina, and it is August. The daytime temps are around 95 with a heat index of 112 right now. My husband is recovering from Cancer treatments and has a problem with the heat. When I called and started the claim with Choice, we were told that it would be Monday before they could get anyone out to check the system. The technician came out, and then called us when he had submitted his findings to Choice. I called Choice, explained that this was rather urgent, and asked when they would give permission for the system to be repaired. I and was told that they would let us know by 7:00 pm what they would pay and when it could be repaired.

AirMax - Jose was awesome. He was very busy with our heat being over 100 but he called me several times to update me. He also did not try to upsell me any AC service. Only request: I have referred two people to you - Linda ** and Pat ** - both of whom signed up. They said I would get an extra month coverage. But I never hear from you when I refer someone. It would be nice to acknowledge my referrals.

My A/C quit working Saturday night, I contacted Choice Home Warranty the following morning. By Sunday evening I had a approximate appointment time for Monday. The company was prompt and friendly. My Home Warranty covered all parts and service. All I had to pay was the $45.00 service call fee.

It was a no brainer when discussing value compared to other companies. The individual helping me was very thorough and easy to talk to. I think he explained the plan well and how in the long run I will be saving money so I decided to purchase the 3 1/2 year promotional plan.

Policy #: **, Claim #**. I have had a broken AC in almost 100 degree weather for longer than 72 hours. My case manager has not responded to my voicemails, emails or messages online. I called them several times and never spoke to the same person twice, all of whom gave me the run around. I still have not heard from my case manager. I have never been treated in such a disrespectful manner as a customer. More importantly, I received an illegitimate denial of my claim. I am sure other customers have had similar experiences. I share my thoughts/opinions in the hopes that other customers may have use for them or read this before entering into a long term contract with CHW.

I signed up for a 7-year home warranty with Choice after they solicited me. Since that time they've failed miserably each time I have attempted to use the coverage. Deplorable service, NO coverage on most items, and outright lies during the sales process have been my experience so far. Most recently, my built in microwave developed a display glitch and doesn't show the time right. CHW is refusing to cover it, stating it is a "countertop" model (it's obviously built in) that they do not cover. I've already had 2 contractors out since June 26, over a month ago, and they lose their contractors' records and they never follow up for completion.

Choice Home Warranty is a sham Triumphant at cheating their customers. Please don't fall victims to the false and insincere information about HVAC coverage that Choice Home Warranty displays on their webpage. Our AC unit failed and Choice Warranty made up stories of a possible power surge to deny our claim even after 3 different technicians clearly stated the cause of AC failure was a grounded compressor which could be because of weather or manufacturing defect or even just spontaneous failure. And yet Choice Home Warranty just stuck to this made up story so as to use it as a clause for claim denial. They also will just avoid picking your calls once a claim adjuster has been assigned for fear of having to answer valid challenges to their denial and then they will make up lies as to why they can't accept the claim. Choice Home Warranty is a sham and doesn't care for its customers.

Mr ** was very professional and nice. He explained the program to me with a lot of knowledge & patience. I’m waiting on my detailed warranty in writing In the mail for my record files. This will be something I can refer to if necessary. Overall my experience was good.

Plumbing stoppage - The personnel at CHW were friendly and prompt at assigning a company to solve my problem. The company assigned the claim phoned ahead of schedule, showed up as scheduled, and solved my problem in a timely and professional manner. I am well pleased.

Great experience, I’m excited about this coverage that will give my husband and I a peace of mind. We have owned our home for about ten years and now we can rest assure of total repair should it becomes necessary.

You almost lost me when a sales rep called me and then when I explained I was at work he hung up on me. The second gentleman was okay. I have a feeling you all work on a commission. I did notice after I hung up and he had taken my credit card information that in the coverage under service it states "You will pay a $60 trade service call fee (“Service Fee”) per claim or the actual cost, whichever is less. The Service Fee is for each visit by a CHW approved Service Provider." This says $60? I am paying $75. This is in black and white. Why am I paying more?

Mr. ** was ahead of schedule and very professional. My appoint was on Wednesday, and he called on Saturday as ask if he could come on out as he was in the area. He and his partner did a great job. I would highly recommend him to anyone and I would use his services again.

Overheating problem, checked out dryer, found lots of lint. Said our piping to the roof must be plugged. (Not covered in warranty. We understand.) The technician that came over was very thorough and polite. Overall a great experience.

Total professionals. Repaired and programmed remote for garage. Explained problems and provided input to prevent problems. Three weeks of use and no problems. My wife and I have highly recommend Choice Warranty to friends. Thanks for a job well done.

I was denied for a claim over something very trivial so I wrote several bad reviews. The company contacted me begging to remove my reviews for a full refund. After more than a month I contacted them about my refund. They stated they issued a refund and to a credit card that I do not own. They issued a refund to some stranger then told me there is nothing they can do and I'm "SOL". So, I'm renewing my reviews. Please for the love of god steer clear of this scam organization. PLEASE DO NOT BUY!!

I had problem in my garbage disposer in the sink. I called and the appointment was fixed. It was fast and easy. Excellent job! The mechanic came as scheduled, fixed the problem and left. I am fully satisfied with the job done.

Repair Ref/freezer and also another one was garbage disposal. My only complaint was the time it took to find someone in my area for repairs, but you never know it may have taken me just as long calling them direct. I am very satisfied with the entire experience. (I am so thankful for having this plan - I am a widow on social security and this really helps in keeping my home)