Choice Home Warranty Reviews

I have had my dryer serviced 4 times now and it still is not working properly. The contractors they sent the first time kept scheduling and not showing up also. Now this time the tech told them my dryer motor is burnt out and not working so they say it is not insurable. So, if that is case why does it still dry clothes but the timer is just messing up so they do not dry fully. They say I have to pay for my own tech to prove this tech wrong for them to move forward. They will not believe anything I tell them. Stay away from this company. I have paid them $3000 and getting no coverage, only hassle.

I have high end appliances that exceed the standard values but was told by the salesperson not to worry they are covered. I live in 9 year old house, but was told my dishwasher was 14 years old so 14 of depreciation was taken. I got $300 to replace a $1000 unit.

To be honest I switch from Sears to home warranty. I'm thinking I have made a good choice. I regret it. When home warranty they tell me, "Your stove door is not covered because the stove door is rusted" but we can pay for the igniter, the stove is three years old. l and the tech he charge me $75 before I know anything this fraud you should of expected it. All my appliances they all only few years old.

You can be pleased with the work your technician did. It was excellent. However, the issue of payment for service. I gave him the $45 check and would be happy to pay him for the parts, but would appreciate the balance of his Labor bill being covered by Choice. I thought that is what I paid for, was service from Choice to be the go between with Warranty issues in situations like this. The Customer Service I received from your Technician was Tops, However I did not expect to cover everything in this situation. That is why I purchased this coverage.

I ordered online because of an e-mail. I received a callback, and the representative was very help, and asked questions that where not covered in e-mail. He was able to get me a better coverage and a longer contract. Very helpful.

Your customer service is terrible. They tell you you will receive a text message with contact info phone #s to contact a manager within 2 or 4 hrs then you get an email that says it will be 24 hrs. You wait till you can get a service man out. More waiting for all replies. I have no HEAT. I live in Indiana. It is 20 degrees out. I have a 3 month old baby and a 4 yr old. I have been without heat since Wed night. All your emails take too much time. Now it is Sat and I'm sure service guy doesnt work Sundays. It will be Monday till any replies. I'm sure my lawyer will pick up my call Monday and respond when he knows there are babies in the cold.

The coverage offered is very misleading. I would not recommend this coverage. The contractor was very forth coming and very knowledgeable but I still felt as if my issue was my problem as there was not a valid argument on how I can resolve this.

I am very pleased with the service that I have received from Choice Warranty's client that came out and repaired my dryer. The gentleman came out and took care of the problem that I called on and then checked over everything else on the dryer before he left.

Replaced garbage disposal. This was my first call for home service since purchasing the agreement and I am VERY impressed with the ease, professional and speedy response to my request for service. The technician was on time, courteous and professional in doing the replacement needed.

Had bad experience with y’all on Dec 28 2019, sewage back up, wanted me to wait till Jan 2 2020! RAW SEWAGE COMING UP IN MY BATHTUB!! You wanted me to wait a week! So I hired my own plumber, took forever and 7 calls to get you to reimburse me! To date I still have not receive anything! Then time had a leak under kitchen sink 2 weeks, and 3 different plumbers finally had a good one come fix the issue. Took 30 mins!

Dryer. I submitted claim 12/22/19 and today is 1/25/2020 and my clam has not been resolved despite me calling Choice. I’m about to hire lawyer to sort this out because this is beyond me. I wouldn’t give you even 1 Star. And I sure won’t buy this coverage anymore!!!

Samsung dryer. Fast and courteous intake with my claim. Company sent out to evaluate problem was professional and had necessary part to repair. My dryer was back in operation in 24 hours. Great experience. Have been with CHW for three years and have found them to be reasonable and willing to reconsider initial decisions with valid explanations and documentation.

I have not received a confirmation or order number even though my account has already been credited by you??? I have tried to call but no one answers. Until I hear from you I really do not have much to say and this seems to not be worth my time.

I've consistently had to delay repairs for my tenants due to inconsistent/unavailable/unhelpful support from Choice. This has included frequent denials of coverage, when coverage was actually appropriate. I've spent countless hours on the phone with representatives that just read off scripts, and don't help me with my repair needs. Choice draws from the lowest quality contractors. I've dealt with consistent unprofessional maintenance people. Choice is currently being sued in Arizona for consumer fraud. You do not want to work with this company.

What repairman told you all and was written in email to me from you was not the same. I heard every word of his conversation with you all. I do not feel I am being treated with any respect at all. You are not filling your end of this contract.

LG Dryer not heating. All Service Brands (Demitreas) was very courteous, called to let me know he was running a bit late. Had the parts necessary with him (heating element & fuse) & was able to repair immediately. I was very pleased.

Any service I have had from Choice Warranty has always been impeccable and always had my issue fixed in a timely manner. Their time in getting back to me once I received my claim number was great. They called and left a message. Most appreciated.

Both Bobby and Quan were extremely knowledgeable and customer driven. They knew exactly what the issue was and made the repair in a timely manner. I entered my claim online on 1-23-20 and my unit was repaired the next day. Thank you all.

Emmanuel was polite and friendly. He took the time to answer my questions. He followed up right away with me by sending me all of the information I would need to get started when/or if I would ever need to use the service.

The baking element in our range was broken. Mr. Johnson of Johnson Appliances & Service promptly contacted us and ask that we text him a photo of the element. He arrived on time with correct element and installed it. We were very pleased with the service. The longest time he spent with us was attempting to contact via phone was Choice Warranty to verify his completion of the service.

I was offered a very good deal. The person, Alberto ** who took my order was a bit pushy but the offer he made was very nice. This will protect my home appliances for 3-1/2 years, which made me happy as now I don't have to worry about problems.

Both repairs were done expeditiously. Great advice on the water heater. Nice personality and friendly chap. I always use this company for any plumbing work. My late brother used this company for any plumbing work in the house and I do the same.

Excellent service to repair our refrigerator. The claim was responded to immediately and service technician arrived exactly on time and was extremely competent. I highly recommend Choice Warranty for the value and the quality of service technicians sent to make repairs.

Your warranty is totally worthless because you exclude so many things that are legitimate repairs. The seal on our 17 year old dishwasher needed a simple repair yet you exclude this. Choice Warranty is worthless. I told our realtor never to use you again. You exclude darn near everything.

I am completely satisfied with the quick response of the technician as well as the courtesy of customer service. However, we were told that a bug was the reason the control panel quit working and that this is an act of God and not included under warranty. This is the second time the warranty has not fixed an appliance and I am so dissatisfied that I will not recommend your home appliance warranty to anyone. In fact, I plan to telling our realtor about our experience so he does not recommend it to anyone in the future.

The garage door stopped operating. The motor would make noise but the unit quit opening and closing the garage door. The repairman came and removed the covers and inspected the internal part of the unit. He determine that the drive mechanism has broken internally and that the unit needed to be replaced. I gave him a check for the $60 call out fee. He contacted the person he needed to get authorization from to replace it. Once he received the approval, he contacted me and came back and replaced the unit the same day. I was very pleased with the process and the outcome.

Military Discount. My son who lives with me, serves actively in the Army. I think it’s very unfair that I was not given a monthly payment plan as I did the regular payment plan. He fights for our country and the least this company or any other company is give him credit when credit is due. A monthly payment option with the discount. Very disappointing.

We bought a home 4 years ago and it came with a home warranty from this company. We did not have to use the first couple years. Last year, our pool pump had an issue and the first contractor they assigned did not show up, so then back in the queue for another contractor. Then they only covered $250 (the MAX for pool equipment). Pretty much useless. Against my better judgment we kept for another year. Had an issue with an electrical panel in our oven that causes the light not to work among other things. Claim denied. I submitted 2nd request for re-review and still denied because they say they do not replace lights. That is NOT the claim. I could put a new bulb in & it still wouldn't work. Still declined. Complete and utter b/s. Officially done with this low class company. Read ALL of the fine print and definitely shop around. A couple dollars more gets you REAL coverage elsewhere when you actually have a claim.

I just wanted to give a praise for the gentleman I spoke with on the phone. I usually hesitate calling your company. Most are rude. But this gentleman took his time to locate my policy, it was even a simple task but he did it with grace. Thank you for his help.

Person was very detailed and able to help get me the service I needed at the proper monthly rate. Very professional attitude and the person was able to go back to his supervisor and ask for a better rate. I like the fact that he was able to work with me for my budget needs.

We purchased a one-year home warranty when we purchased our house as our realty recommended, since we had a little extra leftover in our closing costs. A few months later, on a Tuesday, our heat pump stopped working. It's mid-January, lows in the 10s at night. So we call Choice Home Warranty, and they tell us they'll put in a quote with their "team of repair companies in our area". 18 hours go by. Wednesday morning get an email that a repair company will be by middle of the day on Thursday. I call to see if this can be moved up, but apparently, CHW's "team of repair companies" consists of a single company, so whatever availability they have is what we're stuck with.

I made the claim by phone on Saturday. Was surprised to have service tech call on Sunday to set up appointment for next day. Calls and text confirmed. He called 30 minutes before arriving. Was knowledgeable, professional. It was absolutely the best service I have received from CHW. From claim to final completion. So pleased with their response and the quality of the provided tech.

I was offered to pick up some optional warranty coverage for my pool heater and I’m so glad I did! Needed repair within 3 weeks of owning my home. The team at Choice warranty got someone out to inspect the very next day. Although the actual repair will not be completed until 1.5 weeks later, I’m still very happy with the service I’ve received.

I was pleased with the customer service representative. I have used other warranty companies, so I was familiar with what I want out of this company and this contract. I purchased a multi year option and got great value and locked in the price at renewal time. With a three year option I recurved 6 mints free. So it was a 42 month timeframe.

My heater stopped working on a very cold night and we couldn't figure out what was wrong with it. The temperature was in the teen's that night so I immediately called CHW and placed a claim and I was concerned that they wouldn't be able to send someone right away but early the next morning, the technician called and ensured that he would be at my home between 11am and 1pm. Well, he arrived at around 10:30ish and had my heat back on within 20 minutes. He took the time to explain to me what the problem was and showed me what he did to fix it. The technician was very professional and knowledgeable. I was extremely impressed with his service.

Water Heater Leaking. I was pleased with the serviceman who repaired the leak, however, I was very displeased with the length of time it took before I received information regarding who was going to do the repair and when the work would be completed. I'm very worried about what will happen if I have no heat, would I have to wait three days before anyone calls me??

I have used two other businesses American Homesheild and Total Protect. American started off really good then got greedy in my opinion. Total Protect was just a nightmare. Choice has started out good so I am renewing for a second year. Reasonable rates. Time will tell.

Updated on 02/11/2020: I was promised and have emails that I would be refunded $45 for a technician fee that Choice Home Warranty sent out. They didn't fix the problem, in fact it appears he might have caused a bigger issue. Choice Home Warranty won't give me the work order stating what this guy did so what are they hiding? Then they wouldn't send a new technician out so I had to call one as our furnace was out for 3 days and they didn't care. Once I got someone on the line with the new person I hired to fix as they stated I could, they denied the claim. I appealed and was then told they would pay $175 towards that claim. I haven't seen a dime - this is ridiculous and horrible that I have emails proving this and they still won't pay. Stay away from this company!!!!

Liars, the Worst, totally dissatisfied! Sent repair man out who could have fixed the problem but you wouldn’t give him the OK. Wasted &65.00. Still have Broken Shower head. Have another warranty company who say they will cover the repair!

Technician didn't know how to find the fan of stove. Poor diagnosis and never look into the issue the problem. He informed this stove didn't have a blower, but internet is showing blowers is underneath of stove. Finally he accidentally kicked the bottom to find the serial # of stove, he saw the blowers underneath it, but he never looked into it. It is either the problem with the panel or blower. But he didn't check both. He tried to walk out without fixing it.

A Technician is very dedicated work and experiences. Thank you so much to pick a good choices of this Expert Repair company to fix the issue for us. Best choice. They scheduled time and fixed it online. Right diagnosis the problem and fixed the problem on time.

Plumbing issue. I have Choice Home Warranty for about three years and every time I called I had someone answering right away in professional and nice manner. I also had technician calling me the same day and scheduling services very fast. I would recommend the Choice to anyone.

They stole our $$$$!!!! We didn’t receive a service!!! They lied when we signed up. They told us we had to wait 30 days after signing up to file a claim. A little after the time, our oven went out. They refused to service our stove and oven! Once they did, the serviceman said the oven couldn’t be fixed. According to the warranty, my oven was to be replaced with something comparable. They refused! I ended up paying $500, because they canceled my warranty!!!

I think the service would be a 10 if they were a little faster with the service. My only complaint is, I called for service on Thursday. A nice repairman came Monday at 12:30, however, had no answer to when they would have the part to fix my washing machine. He said if the part Choice ordered that night was in stock, it may be by Friday. That is over a week without washing machine?

I made a claim on 1-17-2020. Was told they couldn't find a technician so I found my own technician. Technician came out and claim was denied saying it wasn't properly maintained. Furnace is 18+ years old. Got the denial letter before they even received pictures from the technician. Called on 1-21-2020 to cancel the policy. Was told it cost $50 to cancel and they would refund the rest of my money and would also send a email. I never received any email and we will see if my money is refunded.

Even though sent out order for repair to be done the company they use was not able to do it right away. So I had to find someone on my own. I'm happy now because my heating system is working but I had to go a few days without heat.

I had a plumbing leak in our upstairs bathroom. Put in claim online on Monday afternoon and Plumber was here Tuesday morning. Plumber was very professional cleaned up after himself and solved our problem. Can't ask for more than that!

I have made several claims with my Choice Home Warranty policy. They have paid on one. The one they did pay on they sent someone that started and said they would be right back and left. They made things so much worse we wound up having to call in another company to come and fix the problem and pay out of pocket after we had already paid the people choice sent. We have made two central unit claims and they keep denying them. I have had several HVAC people look at our contract and say they do not understand how they are denying our claims.

I spoke with Jesse ** who advised me regarding details of the contract and represented that if I change my mind within 30 days, I would get a COMPLETE refund. After agreeing to purchase the contract, I received an email containing the contract which states there is a $50 administrative fee. Although I don't intend to cancel at this time, his statement was wrong and misleading. I just hope there is no other misleading information.

They have an email ad you can’t get off of. I just spent 2 minutes hitting every unsubscribe button I could. Sent sbUls from site and they alL only took me to more verbal tracks of advertising and visuals. I called three times and was disconnected: x, twice after 7 minute holds. AnD you never requested this email. Usually you can unsubscribe in less than 30 seconds. I am tired, after 32 minutes, and angry. I am reporting them to you. Please get them and others to make unsubscribe mean something. I am awake at 4 am, at age 69, very competent. In emails ( I am in line 7 hrs a day still working g). This is an abuse. Please save consumers from this inappropriate advertising abuse NOW! I am in a foul humor with no recourse. I am now on call for the second time after 35 minutes at this. This has to stop. No one wants unrequited emails! Get a law change please! Contact me to testify. **.

I was told by the rep a service call would be $75.00. In the confirm email indicates a service call will be $85.00. Already wondering if I made the right choice to change to your company. I could just save my money on my own.

I have never had any problems with your services. You are always on the spot with help. I think this is only the 3rd time I've had to call you on my appliances, and the first 2 times you came through. Thank you for being there for me when I need it.

I’ve been waiting months for a technician, always get the excuse technicians backed up because of the holidays. Then give me the option to do THEIR job as promised in the contract. Unreliable company is my experience. American Home Shield gave better service, it was the technician they sent that was untrustworthy, but at least they sent once. Caveat emptor!

Sales rep Tracie ** “ROCKS”!!! She informed me about the home service warranty that was easy to understand and easy to apply. Her attention to details of my wants and needs in the areas of home services under warranty is unparalleled. Every question I had was answered with patience, professionalism, promise, compassion, concern and consideration. I agreed to the services with the assured feeling of accomplishment as a direct result of Tracie’s immeasurable “world class customer service”!!! What a fine asset to public and to the company she represents. Thanks. Please publish my review to all to read and understand what it means to satisfy the bottom line... WORLD CLASS CUSTOMER SERVICE!!!

It is NOT accurate that we have received a satisfactory resolution to my complaint, nor that I accepted any resolution. I was given no choice but to give up. I rejected an offer to sign something on their behalf.

Customer service was great... I was extremely disappointed to find out that a leaking water heater was not covered. If a water heater fails, it's going to be the tank that fails, which is common, but not covered in the fine print of the policy. I wish I would have known... may have changed who I went through for my home warranty. As a realtor, I won't be recommending Choice Home Warranty moving forward.

I will never buy home warranty again. Through my experience with Choice I learned that most companies like them are only covering worst case scenarios that aren't cause by you. If you read the warranty, failure in the appliance or unit must not be because of the failure to maintain the appliance or unit. Through Choice's experiences, any damage to appliance or unit that's a result of manufacture defect or improper usage will be written in fine print in the warranty. With all this said or done, most appliance or units without defect and properly maintained will last you longer than the warranty period they offer.

I wish to cancel coverage due to receiving three phone calls after signing up. Each person gave different price for service. I want to CANCEL IMMEDIATELY. I do not want your home warranty cancel immediately. I do not wish to keep service. You must cancel immediately. If you have questions contact me at **.

We have had Choice Home Warranty for 5 years. We've had issues with CHW not having contractors to cover electric issues, in our area, sending an email to us alerting us they are still working on it, however we can go and find one then verify they will work with them. The electrical issues EVENTUALLY worked out with CHW finding a contractor.

I am happy to report that I received excellent and very timely service for my washing machine. I am very pleased with the whole process and would recommend Choice Home Warranty to anyone. All involved were professional and competent. Thank you.

I am disappointed about your decision on my freeze in my refrigerator which could not be repaired because of age, which parts were no longer available, which Choice said it was because it was in the basement, which was moved from the kitchen to the basement. This is poor business. This refrigerator should have been replaced and this will be reported to the Better Business Bureau.

Unfortunately technician (KEA) was not provided approval from CHOICE to complete the repairs as needed. The refrigerator continues to freeze and cooling is not correct. KEA technician will need to return and replace another part so it will work correctly. Technician was excellent and am glad that you have approved his return (without charge to me) so that refrigerator can be repaired correctly. Thank you for responding quickly to my request for return of service.

I had a warranty that included the pool and hot tub option. When my hot tub stopped working in the winter I filed a claim. They denied the claim on the basis that my hot tub was an above ground hot tub and that was not covered. My argument was that the majority of hor tub owners would have above ground hot tubs. They said businesses such as hotels have in ground hot tubs. So why offer hot tub coverage to consumers? I was not informed when opting for the pool and hot tub coverage that my hot tub would not be covered because it was above ground.

So easy to file claim and customer service people were very nice to deal with. Glad we purchased this warranty and choose this company. After filing claim we were contacted very quickly from service company to come out and fix our furnace. They understood this time of year it is cold so we had our furnace fixed and it was a relief.

Takes too long to get someone for service. 24 to 48 hours is way too long to fix a problem. I had a sump pump problem and I was advised it should take a couple of hours to get someone out. 2.5 hours later I called and was advised that it could take up to 24 to 48 hours. I am not happy with that set up. Please something could be done. I asked if I called someone out would you cover the expense of the call out. I was advised to have the company call your office and turn the request in. So I did.

I had a plumbing problem and I called Choice Home Warranty. From the customer service person to the technician that came to fix my problems was excellent. It was done fast and with excellence! I would recommend using Choice Home Warranty for your household needs.

CHOICE would not pay for EMERGENCY SERVICE (no heat in house) I had to employ a day before Christmas Eve - disappointing! However, the CHOICE approved contractor that subsequently fixed problem was “top notch“. I was in a great holiday mood that made the situation “tolerable“.

I’ve been with Choice Home Warranty for 2 years now and I am very happy with them. I paid a contract in full for 3 1/2 years and It was the best decision I’ve ever made. It’s like paying $25/month for the total protect which covers most of the appliances. Filing a claim is very easy and they respond very quickly too! I will definitely renew another contract with them????

Put order in online. Got quick response 7-11 the next day. Called the repair person who said he would be there between 10:30 and 12:30. Showed up 11:45. Went to car to send in request at 12:15.... approval didn’t come until 1:25... I was told the primary claim was not covered... I was not told it wasn’t covered in advance was because I made the claim online, not via a phone call.... Hmm... my takeaway, don’t use the online claim, call repair person to double check time and expect it to take an additional 1-2 hours for approval. Plus the repairmen needed my ladder, not his own.

From beginning call to full coverage took no time at all (maybe 10min). However after a few minutes of friendly courteous questions my Choice agent “Tom” worked out a plan that not only saved me $$ over my current vendor but gave a great thanks for being a veteran and senior. I couldn’t ask for a better call to CHW. Thanks.

I had a very helpful experience with the people who worked both for the. I had a very helpful group of people who worked with me on my washer problem. Both the Choice staff and the contractors aided me in getting what I need. The contractor came on time and found out the problem quickly. The Choice staff got the back to me quickly and offered me a replacement. W

This is regarding Choice warranty renewal and new home signup. I renewed the warranty and signed up for the other home. The amount has been charged. However I didn't get confirmation for the new warranty for the other home. Once again this is regarding Choice warranty renewal and new home signup.

I had 3 toilets running/ghost flushing. I missed the technicians call to confirm my appointment that day. I called him back had to leave a message. He returned my call but he was in another area. He reschedule next day and he was great. Took care of all my toilets.

Could not work on this because of wrong size condenser installed and burned out the motor. The company that reviewed this, instructed me as to what to do. The faulty problem & new motor, etc. Was done by the company that made the error!

Very polite sales staff, hope promises made were not exaggerated just to make a sale. Just wonder if something breaks down and repairman you send fixes it, do you charge us for the repairs when it is not necessary to replace the item?

We have a problem with the dreams with the bed room and the water didn't run good. We have a septic tank and shower didn't run good too. We need to fixe soon is possible. I wait for some plumbing specialist. Came

Once my contract is up with you I will not renew. I will not recommend you. Your sales representative encouraged us to purchase this contract that it was going to give us security if and when anything was broken. We were told full replacement value if something could not be fixed. Today I was told that I would be responsible to pay for an inspection to see what was leaking in the ac and it wasn’t going to be ultimately be covered anyway if replacement was needed. I could have gone with other companies but to the sales people my compliments to you, you hire people to deceive customers. We were told we were purchasing the best coverage and were giving us the disabled veterans and NYPD courtesy. One more thing my dedicated case manager told me that if my AC runs out of Freon again I would not be covered for service.

I have been taken. I paid upfront for 5 years of warranty thinking I was going to be taken care of should things go wrong in the new home I purchased. What a huge mistake! Choice Warranty sales are good. The representatives make it sound like your home is cover from top to bottom. Each time a contractor arrives, they collect $60 from you, whether they can fix the problem or not. This was our experience. We ended up 'not covered' for the plumbing needed. BE SURE to read what this company covers, because it is very little.

I needed a repair on my washing machine and the repair technician said it would be too expensive to repair and Choice Home Warranty would be in touch to replace it. They determined that they would offer cash in lieu of replacement so that I could get the machine I wanted. The original amount offered was not adequate to purchase a replacement in my area. I spoke with my claim manager and he was able to increase the amount which allowed me to purchase the machine I wanted.

Spammers! Beware of their tactics, serious! They scrub emails to try to get you to take the bait. I am a renter, hello? Hope no one falls for this misleading scam! Most of the reviews are fake at TrustPilot. :)

Garage door. After one and a half weeks and 2 vendors who did not show up, I called one & he was here within 2 hours. Shared Choice Warranty needs a person like me who knows vendors and are excellent at customer service. It will add clients and keep them. Paula your representative is excellent.

Patrick's Appliance was contacted. He came to the house in a timely manner and diagnosed the problem with my oven. He has always been very personable and courteous. I ended up getting a new oven and have recommended this service to my friends. Thank you Choice Home Warranty for making it so easy.

Every time I submit a claim with CHW they reference some fine print in their plan that denies me coverage and I have to argue. What is the point of purchasing a home warranty plan if they have a bunch of exclusions. When I purchased the plan I was told everything in the home is covered which is not the case and give customers a false sense of security. Very unhappy with their service.

Was assigned a # and by end of day had a response and appt with a svc co. The Svc Co called the following morning to confirm appt - They were here by mid afternoon and solved problem. Very happy with response and the techs that came.

My furnace is out. Can't fix it till 02/01/2020 as you turned my claim down. I see how you are and as of that decision you made it is real cold here in Texas and you have a good advertising stating don't pay for fixing we will do it for you. Well I would like to cancel my account as you are no good to me.

We were initially excited about this service. However, our refrigerator, which is covered by this home warranty service malfunctioned on 19 December. As of today, 17 January, the appliance has not been repaired or replaced as they promised. The initial finding by their service tech was to replace it. They did not want to do that so they sent out a second tech who found a fault that they say they won't cover. This is a bad bunch. Stay away!

Ice maker replacement and long door complement. Repairman very professional. Customer service at Choice VERY pleasant and informative. Have always used American Home Shield but my agent said Choice was better so we chose Choice. So far she was right.

The salesman was too pushy and actually deterred me from wanting to proceed all together. The conversation was too long. Also when I got my confirmation email it was set up for a policy I didn’t agree to numerous times.

I am a new customer. The representative was very accommodating and provided me with exactly what I needed. I'm looking forward to a long working relationship with you. I would definitely recommend you to new or current homeowners. Thank you for your great customer service.

Customer service representative was thorough and knowledgeable and answered all our questions. Very courteous. We have already recommended you to others. You beat out our current home warranty co. Do you offer life insurance policies? If so. What are the amounts of coverage and how much? Can you transfer to a new home? Also if someone buys our home can we transfer the part of what we paid for? For example can we trans a year? Thank you.

Problem is a "wobble" in the air blower fan resulting in a noisy vibration. The system was installed in 2004. The case manager said the problem was not caused by wear and tear but poor workmanship when installed - 15 years ago! This is ridiculous. I am very sorry I bought a Choice policy.

After months of reviewing coverage for household items I was finally convinced by my Personal Sales Rep, Cortney... that this was the best product for our needs. He worked very hard to work with my budget too!! He understood my concerns and I got sincere and honest answers. At no time did I feel pressure to purchase my contract. I am very happy I decided to go the extra mile to investigate different company offerings. Thank you Cortney!!

Contract. Initial contact to signup Great! Next day got call from someone selling security system. Rude, pushy, wouldn't take no for answer. Hung up on him, tempted to cancel except initial guy was helpful and great. If I get another pushy call I will cancel.

I received the contract from Richard ** upon completing my transaction. I noticed that my name was not spelled correctly and immediately sent Richard ** a email asking him to have it corrected and a new (corrected) contract sent to me via email. I have not yet received the corrected contract, thus I am not completely happy with Richard or Choice Home Warranty. Other than that issue, I am satisfied. However, I still expect to receive the corrected contract ASAP(today).

Hi, my washer stoped working, filed a claim and in less than 24 hrs. I had a technician working on it. After the repairman gave his diagnosis, it's better to replace than to fix it. Choice Home Warranty is giving me a check to purchase a new one.

I was very pleased with the contact I had with the Choice agent, he had very pleasant voice and I could understand him well. It was a pleasure doing business with your company. It is always a pleasure to talk to an English speaking American.

I first signed up and paid online for a policy on my home. I was then called by Kevin ** and he was amazing. He explained how he could save me additional money by purchasing 6 years vs. 1 year. It did save me a lot of money. That is important to me because I am a widow with 2 boys at home. He was very kind, informative and not pushy at all. After speaking to him, I also opened an additional policy for my Mother's home.

We took out the warranty in October and had 2 claims. We had a pipe with a pinhole leak and a washer that was leaking. Both claims were denied and CHW would not repair. One of the technicians showed little respect for our home and the other technician was cordial. It was difficult to contact my cas manager. I refuse to go with a warranty company that has the the authority to accept or reject claims based on the technicians opinion or being at the mercy of CHW personnel. I have canceled my service and have now gone with a more reputable company that stands behind their words. I would have put 0 stars if available.

We were pleased with our purchase of the home warranty for our home. We feel we got a great deal and that the quality of the service will be just as great. All of our questions were answered. We plan on continuing our relationship with CHOICE.

Someone recommended this company but after speaking to an overly aggressive and rude sales rep my husband and I decided not to use this company; only to find out that the sales rep did the policy anyway without our consent! I'm very disappointed! I feel like I was taken advantage of and conned into a policy!

Alan was extremely helpful and was able to answer all of my questions. He went the extra mile to give me excellent benefits and very reasonable costs. If customer service of the plan is a good. This will be an excellent plan and I am looking forward to use it.

Jen was very helpful, and knew the product. No pressure. I informed her of my needs and she placed me in the product that best suited my questions. I felt very comfortable speaking to her. I recently retired and she understood why I needed the coverage.

I needed a new part for my furnace and Choice will not cover it. The repair claimed it was a previous service that was done incorrectly which cause my furnace to go out.. The last time I had my furnace service was about two or 3 years ago. I've already extended my contract with choice, had I known Choice will deny fixing my furnace problem I wouldn't have renewed my contract with them. I'll seek for refund...

A routine inspection of my heat pump identified a faulty motor on the indoor fan motor. Affordable plumbing and heating of Fairhope, Al checks unit twice a year. My daughter has sleep apnea so we had to replace asap. While the technician was here we contacted Choice and they understood my predicament, gave me an order number. Fast, professional company. So satisfied!

The salesperson Miles, was very knowledgeable about the product and was very personable as well. He sold me and answered all my concerns. I am glad to know the policy is transferrable and I may get another for my home in New England. Thanks!!

Good experience. The key is in future service. I hope this does not become a bureaucratic nightmare. The sales contacts were fine and the policy rates look reasonable vs other competitors. Please be sure to keep me informed in the future.

I had a great experience with Choice Home Warranty. I received wonderful customer service. They sent a very friendly, professional repairman. He called before he came to my house, was very friendly, professional and had my dishwasher repaired in a very short time. I would definitely recommend Choice Home Warranty to my friends and family.

DO NOT USE CHOICE HOME WARRANTY. These people are a joke..they take your money. And jerk you around about repairs.. I had my washer go out on 1st. True they sent someone out who didn't really act like he knew what was wrong with it. Called me on 7th and said he ordered part. I called him today 14th to be told he doesn't know when he will get part. so I called Choice who says they have no control over repair people who hired them because I wouldn't have chosen an ac heat repairman to fix my washer. Please don't waste your money on these people. So far I have had to spend 40 dollars doing laundry plus my 60 dollar deductible to someone who might have a part someday. I could and should have just spent that 100 dollars on a new washer except for the fact I thought that is why I paid choice home warranty for was so I didn't have to buy a new one.

This company has taken a turn for the worse. It is not the company I signed on with 4 years ago. Many of the places where they would replace your broken item and help you to get one at a better price have completely gone away. Now they are a fix it only company that I am very displeased with. Whatever you do when you look into them read the fine print and ask for that contract to read understanding full well that they can change it at any time!!! Good Luck and Steer clear.

Choice Home Warranty is my choice for service on my aging home appliances because I love the idea of 24/7 service and the discounts I received on the 5-year service policy were awesome... especially the FREE EXTRA YEAR of service! All of this plan's perks were professionally explained to me, in detail, by an articulate, knowledgeable account manager who was very responsive to my emailed questions post transaction. Highly recommended!

We did not have a good experience with Choice Home Warranty when we made our first claim with plumbing problems in Feb. 2019. It took over 2 weeks to have a service provider call to set up an appointment. Then the provider stood us up without calling two days in a row. The provider set up a third appointment for a Saturday morning. Hours after the scheduled appointment we were finally able to reach the provider who stated that he just did not want to come out as scheduled because he had so much trouble getting paid by Choice Home Warranty. So 2 1/2 weeks later we were still unable to use our water. My husband had to go buy tools and fix the plumbing problem at our own expense. Choice Home Warranty didn't return our calls or emails after they didn't send anyone out. Very dissatisfied!

Things went smooth and repair was made quickly! Choice Reps were nice and accommodating. We got the Warranty during the closing and it was worth it. The HVAC needed a repair almost immediately after we bought it. Thank you. Thank you.

The garbage disposal was very loud. It wouldn't stop when you turn it off. It was leaking. The technician from Ashley appliances repair came on time. He was very professional and polite. Replaced the damaged disposal. Left the working area clean. Very satisfied with the service!

Leaking garbage disposal. The serviceman arrive on time and quickly identified the problem. He had all the materials available and fixed the problem. He was also very helpful in making suggestions on how to avoid similar problems in the future. We were very satisfied with the system to file the claim, with the reaction time to our claim and with the results of the repair.

I purchased a multi-year home warranty with additional coverage for pool equipment. CHW sent a technician to repair the pool heater, but denied the claim for 2 of the 3 parts. CHW rescheduled the tech to replace the parts, but the tech never showed up. The technician failed to return any of my calls, so I filed a claim. CHW assigned a claim manager, but the claim manager never responded to my emails or voice mails (never answered the phone). I replaced the display board myself because it was excluded in the policy, so now the unit can be properly diagnosed. Still waiting for CHW or the pool company to return my calls and finally perform the repair.

Terrible custom service, never notified the job was done. Never notified what the problem was. As the owner I feel that’s my right to know exactly what work was performed. I call your customer service department. Your service was not helpful, not polite and rude, not treating me the customer with respect.

He was friendly, took the time to explain and installed fast. Filing a claim was so easy and the person was so nice and helpful. I felt this was a good choice for me to purchase this. Thank you for being there.

I did take one call that gave us a very nice discount. My husband said no to it. The contact person said they would call back that evening to see if we wanted to go with a shorter period, 3 yrs vs. 6 yrs. Since then two other names have tried to contact me. My phone was on silent, so they left voice messages. We are going with 1 yr plan as of now. Thanks and please stop calling.

I had a problem with my bathtub valve that was leaking. Home Warranty sent a plumbing tech. When the tech arrived I paid him $45 for service call. He checked the problem and found that the cartridge in the valve had to be replaced and was not covered by CHW. That was ok. Still the cartridge had to be replaced. So I told him to fix it and I would pay for it. The problem took 15 minutes to fix. He told me the charge to fix problem was $180! If I had known that I would have replaced the cartridge myself! So the I paid $ 45 for the service call and $180 to fix the problem. I think that $180 dollars to fix the problem was excessive! If I ever have a plumbing problem again, please do not send this technician to my home again. Thank you.

Fast friendly service. Lester from Precision heat and air from Atkins AR was top notch! He was very knowledgeable and fixed our heater blower motor very quickly. Got our heater up and running in no time! A Big thank you!

Came home last Tuesday to a kitchen floor full of water, my refrigerator ice maker line had ruptured, knowing this was not a covered issue. I called several repair places and had a technician come out, which I paid a service call $100 - was told the ice maker was shot but that I had worse problems. That the compressor was covered with frost and there was as a bar on the back of refrigerator that controls air flow and temperatures that was completely rusted out. The food, fresh fruit & vegetables had been freezing for several weeks, I suspected there was a problem. So having A Home Warranty with Choice Home Warranty I decided to check my policy and noted that this was a covered expense.

Noticed something that looked like oil coming from underneath washer a week ago. Had to find someone someone to pull it out to make sure what it was and found lots of oil. Washer isn’t working quite right either. CHW immediately tried to set up an appointment but let me know there wasn’t anyone available and has allowed me to find a technician. I’m very appreciative for their help.

I went online to explore options with home warranty and submitted my email address and telephone number. I was called by one of these generated leads. He did not ask me why I was looking at different warranty options. He did not ask me what issues I have the reasons for looking elsewhere. During the call I made it clear 3x that I was very happy with lowering my monthly bill and by signing up for a much lower monthly rate would help me out considerably. He continued to try to sell additional packages with an immediate payment of $1000. I was clearly not interested in that. He then tried to pitch another yearly plan of payments of $300 in 4 installments. I was again NOT interested in that.

The company owner was very courteous and informative, fixed problem. Very knowledgeable, quick, efficient. I would highly recommend Norstar Electric. I have to tell you, everyone in your company, staff, managers, companies that they send, are all top notch. I would recommend Choice Warranty to family and friends wholeheartedly.

I was sent a denial letter regarding an issue with my stove burners. I don't agree with the reason that they gave me and I don't agree with the diagnosis. The coverage with CHW has been getting stingier and stingier. My coverage is due for renewal soon and I will definitely NOT be renewing. I also have several friends and relatives who look to me for feedback. They are looking for a home warranty policy and I will tell them to not use CHW. I will be checking out AHS.

My appointment has been scheduled for Wednesday, January 15, 2020 with MJS Plumbing. After I know what the issue is and its resolution, I'll be able to evaluate the company, warranty and the process. This is my first request for use of this home warranty.

I was very pleased with the service that I received. I called in a new claim for my heating system, because I had no heat coming from my furnace. The claim was submitted without difficulty. My technician arrived on time. He was very kind, courteous, and very professional. I'm so grateful that I chose Choice Home Warranty!

I was denied a claim for Evaporator Coil claim, but granted max allowable offset due to being a loyal customer & after speaking with Ms. **. She is warrior and should be promoted to Trainor for Disgruntled customers about anything - she actually cares. You cannot buy genuineness!!! Frank **. US Navy Combat Vet.

This is my first experience using Choice Home Warranty and I must say that I am extremely impressed. The claim process was simple, the turn around time was quick (no extensive wait time for service), the vendor selected was absolutely wonderful and I received informative follow ups that provided insight on the progression of my claim. From beginning to end my claim was well handled and I greatly appreciate CHW's response time. I will continue to trust CHW for future warranty needs.

Leak under sink. Toilets not flushing right. The tech stated my problem was because of wear and tear. On the text to Choice it stated wear and tear. Choice denied my claim stating the tech told them my problem was because of calcium build up. I nor the 2nd plumber I call could show me this build up. The tech that was sent told me my problem was because of wear and tear which means it is old and has lost its flush power. This is the 2nd time I have had problems with a claim. l asked choice to send another tech to show me a calcium build up. They would not. I do not agree with choice. And is not satisfied.

After contacting Choice Warranty last year and getting a quote, I questioned whether the hot water heater would be covered as it was original to the house built in 1991. I was told yes, fully covered. When it finally died and after paying a $60 service fee we were told that it was not covered under their normal wear provision. They tell you anything to get you to sign up but have an out for not paying for anything! Would definitely not recommend!

The technician came on Wednesday instead of the appointment time. Because I had to work on Friday and I called and asked him to change the time which he did. He did an excellent job. I was very pleased with his work ethic. The door is working perfectly now. Thank you for the quick service.. GOD bless you.

Claim denied request a review. Someone called I returned the call and no follow up. My claim was the garage doors will not close with the remotes. I don’t know what actually is the issue. The sensor had to be replaced and the remotes wasn’t the problem. Not satisfied with how YOU determine a claim without looking at it. I’m paying the $75 to have it checked out anyway.

It will take ten good experience to overcome one bad experience. We are only at the first, nine more to go. Something your incompetent electrician said will take a lot got fixed by my own electrician in ten minutes. And you don't even want to acknowledge your incompetence.

I signed up just today with Choice Home Warranty and the person I conversed with was very professional and knowledgeable. If the services you offer are as good as you say, then your service will be a great value to my friends and family as well as myself.

Dishwasher will not drain. The service tech Bruno with B & J Appliance Service was awesome!!! He called to give us notice about 10 minutes out, arrived right on time. He was so nice and helpful. Polite & knowledgeable. Completely solved our issue and answered all of our questions.

This was a seamless process from the moment the claim was submitted to completion of the project. I appreciate CHW and am thankful I have the coverage. The technician was courteous and knowledgeable about our issue. He was here earlier than expected which was helpful. I recommend CHW to all my friends and family.

Our servicemen was very nice and professional but was unable to patch a small leak in our roof. His recommendation was a new resurfacing at thousands of $$$. I patched the small leak the next day. It rained heavily the next day and we had no sign of the leak. This service did not work for me this time. I am out $75 and a bit disappointed.

Shorty story waiting 10 days for a heating element for my stove. I called a local company that I always do business with and they said they could have the part in 24 hrs and immediately have it installed. I have made 4 calls to the contractor that took my $65 and he said he has no idea when the part will be in. I called choice warranty 4 times and they agreed that is way too long. They offered me $140 which would have been the price they were going to pay for the contractor.

Arizona Cooling & Heating (you supplied) said you turned down the order for repair. That was Thursday. They claim you e-mailed me. NOT SO. I have heard nothing from you. Hell of a way to run a business. I have been without heat for four days.

I’m disappointed to find out that the kitchen faucet was not covered by your warranty...I asked the person on your end if this was covered. All she wanted to do was put down plumbing leaking. Sorry you are very misleading. Right now I’m not happy. If I’d known it wasn’t covered I would not have spent $45 on service call. Home warranty...hmmmm.

Updated on 02/07/2020: On 11 Jan 2020 Choice Home Warranty was notified my heater stopped working and that I was running emergency heat (normal furnace mode). On the 12th They assigned C&D to come out. C&D Cancelled immediately stating they never accepted the bid because I am over 2 hours away. On the 13th Apex Mechanical was assigned and came out that same day. Apex determined the compressor failed internally. The voltage was checked. It was good. The system was checked for acid. None present. Technician stated the compressors usually last 13-15 years but there are ones that just fail early. The Apex Technician went back to his shop to call Choice Home Warranty and notify them of the findings.

The home warranty cover is not worth. Buyer does not cover operational of home materials that are normal wear and tear. The maintenance tech in informed the warranty personnel that break down was from normal use but the warranty people said it was not and would not cover. Don’t need this kind of customer service.

The repair was done very fast and the person was very knowledgable in how to fix the problem. He even knew where to find the part to fix the hot water heater. Thanks for the fast service so we could have hot water in our house.

I called Choice Home Warranty to request repair service for the heater which was not working properly. Almost before I finished my call to Choice, I received a call from a repairman in the area where the home is located and we set up an appointment for him to come and check out the furnace. I was totally surprised and delighted to a such a speedy response.

I am pleased that your rates are very affordable for home products that may need service in the future. You cover the entire home for much less than I was expecting to pay. Your associate was very helpful in covering my new home completely.

The service rendered by Noahs Plumbing and Heating was excellent. But I do not understand why I was billed for $275 over and above the service charge. Please explain. Why was there an additional charge to replace malfunctioning parts?

I had a very polite phone call from Choice Warranty after I had showed interest in them. The gentlemen I talked was very polite and knowledgeable. He worked with me to get the best plan to work with my budget.

Was very helpful with my problem with our dryer making noises. That was the problem we were having, came out to my house, looked at the problem quickly, knew the answers, ordered parts for Dryer. They came in quickly. Had great care of work Service.

I will change my rating when the reimbursement is received.