Choice Home Warranty Reviews

Cynthia ** was very helpful and also very nice to talk to. She know her stuff about your company. Thanks again Cynthia. I would recommend her to my friends. Hope she will get more sales out of that. Hope I dont need to use my warranty but if I do hope I get the same service I got with Cynthia.

Pioneer Air was sent to repair my air conditioner. They were prompt, professional and efficient. They observed safety with the Covid 19 and protected me with mask, booties and sanitizer. Definitely would use again and recommend to friends and family.

Larry was great to work with. He answered all questions promptly and professionally. I moved over from another home warranty company. Hoping Choice will be much better. So far the customer service has been great. Coverages seem to be good as well as price.

My refrigerator needs a new compressor and the company will be sending a check for a door and new refrigerator for $599. I thank them but my refrigerator was $1400. I would have taken the compressor to be fixed. $500 from $1400 is still a lot of money I don't have right now. God is working it out so I'll be happy with the $599 check.

Tech was fine. First to tell me my model known for ice maker overflow. He replaced ice maker, still runs over if not manually stopped. Now about CHOICE, I’m very dissatisfied. I bought this warranty for protection mainly of my ac, I was told when purchased my ac was covered. You guys would take care of it. That was a lie! On both my ac and dishwasher.

I am very satisfied with your customer service for claim Department. Customer Service clerk is friendly and efficient, act quickly and find the technicians immediately. Most technician are very nice and professional and fixed the problems quickly. There was one technician we used lacked experience and caused delay to f.

Sign up was quick and easy. The person helping me was helpful and informative. I am very happy with the cost and look forward to having a peace of mind knowing I am covered should anything happen. I was referred by someone that has this plan also, she said everyone she knows has the same plan. It is good to know word of mouth is very good also.

Al was very polite, patient, and knowledgeable regarding plans along with its details. When asking questions, Al wasn't hesitant to answer them. As a new homeowner, I received several emails of other competitors and Choice Home Warranty stood out. After reviewing other customer's comments, it was then what prompted me to contact you first and last. I never really had an opportunity to call around for comparisons and after speaking to Al, he convinced me that I had made a 1st call, 1 stop shop and reassured me that Choice Home Warranty was the best reputable company to choose from. Thanks for the great customer service Al, that won me over!

Central air cond. Notified of delay because of Virus but soon after I was notified by email that a technician would be coming out in two days.. I like that updates are available and I understand that it is hot out and many people might be having issues at this time of the year.

I made the mistake of purchasing the home warranty for 5 years. After one of the AC units stopped working, the warranty did not cover it. After a week of back and forth emails and calls, I managed to get them to purchase the part that was needed to fix the AC but I ended up paying over 2,000 for labor. I tried to cancel my warranty but they said they would only refund me $200. I still had over 3 years of coverage worth about $1600. I kept the warranty. The AC broke again last week. I called the warranty and they sent a technician. The problem now was the panel that powers the AC. The warranty denied the claim because the warranty does not cover that panel. It is part of the AC but not covered. I had to pay the service call $45 and the new panel $150 out of my own pocket. What is it to have a warranty if it does not cover the most important parts of your home. DO NOT BUY CHOICE HOME WARRANTY!!!

Purchased policy on June 7/20, since my Old Republic policy expires on June 16, I requested new policy to be effective on same day, CHW representative did not have any objection and agreed on such date. The policy I received shows a start day of July 7. Today I made few attempts to contact Customer service with no luck. I am having second thoughts about my decision to change carrier.

We purchased a new service contract tonight. The agent was very helpful for us with our new purchase. Our Agent's name is Luke **. He gave us outstanding service. We feel better knowing that our home is more secure now. We hope to not use our service but if we do the assurance coverage is what we need. Thank You.

I recently had to make an online claim for my A/C system over the weekend. The process was seamless with a very quick response from the repair company. They were out the next day and completed the repair the same day.

Refrigerator. I would like to see more direct communication when a service person is assigned to my job. I did not get a courtesy call when the repair person was on his way. I did not get a call telling me I was approved for the ice maker and no had scheduled a time. So if this is the norm then I may need to go elsewhere. Thank you.

I had an AC company out to service my unit and they found that I had a leak in the evaporator coils. I submitted a claim with Choice and a technician with Superior AC was sent out. He confirmed the previous diagnosis, but your company would only allow him to seal the leak. Within 6 weeks we were experiencing problems. I called Choice and Superior was sent back out. The technician found leak fix hadn’t worked and submitted diagnosis. He was made to wait longer than he could allow by Choice to get approval. He had to leave and now will have to come back to do repair. He is frustrated with Choice just as I am. He also reported that he had not been paid for the first visit yet.

The technician very unfriendly, he replace the part in the unit. The cool is working properly but he never told me that he finish and left the unit without the cover. I put the cover back on place myself. I guess we can get different company next time.

I felt pressure at first, but I know I needed to find some insurance and I just kept putting it off. The idea of all the areas the insurance covers is great. It is a pleasure doing business with your company. Thank you for your assistance.

Purchase of two home warranties. Myles ** assisted me with these purchases. He was very helpful, answered all my questions and cleared a VIP Program for me with his Supervisor which gave me a reduced locked in rate guaranteed for 6 years. I am very pleased.

I purchased this program with a reputation of a representative assuring me that when the issues in my home occurs that I was covered under your home appliances warranty. I didn't have AC issues or any other issues at that purchase time which sounded like a good idea. Now it's time to use my investment but you guys decided to decline the contractor's diagnostic findings ... I only follow the promise you offered us (when it breaks we will fix it at no extra cost besides a Contractor's fee).

Five stars for customer service, four stars for value, three stars for coverage. Coverage got the lowest mark because it seems like the most basic issues with dryer were not covered. The issue was resolved, but we had to pay extra for a very simple solution.

Received call as soon as I purchased plan. Customer rep very friendly and explained fully and clearly other term options that would save me money. I ended up purchasing the 3-year plan. Also liked that since I was leaving another home warranty service, Choice would begin my coverage as soon as the other service ended. Very pleased with Choice so far.

A/c does not cool. Problem change the capacitor. Response to claim was fast and the company First-Class Air responded within 4 hours and came to repair within 24 hours. Excellent all around and Choice Home Warranty is fantastic. I will recommend Choice Home Warranty to my friends and family without reservation.

We have been battling Choice for over 3 weeks about repairs to 2 units in our home. It took almost 3 weeks to acknowledge that 2 units needed repair (not just one), in spite of the fact that 3 technicians sent notes indicating problems with both units. We are given a fee to pay and asked for an explanation which was given to us in general terms in our contract. No specifics. We are contemplating replacing both units and are awaiting a response from Choice to see what they will help us with financially should we choose this route.

I just called the customer service and was able to purchase the home warranty within 10 minutes. The agent was very patient and knowledgable to explain all the particulars of the coverage in detail. This made it easier for us to take a quick decision. Thank you.

I spoke with your sales representative. Once I agree to a year contract, he looked for details for deals to lower my bill. He did find several deals that required larger amounts for multiple years discount. I appreciated the fact that once I stated I could not afford the one time payment or the two month option he did not push. He also knew to ask questions that might lead to additional discounts.

Was called back about my inquiring in minutes. Was offered several options that would address my needs. Found the best plan and the right cost. Was even able to add my policy at another address to this one. I would recommend you to a friend.

He answered all my questions. Was very knowledgeable and went out of his way to be accommodating. It was a pleasure to work with him. He offered us a plan that met our needs and our budget. I will recommend him to my friends and give them his number. If your program works as well as he says we will have a long relationship.

Very Thorough and Friendly. Rachael knows her product very well and was able to answer our questions and concerns in a cordial and professional manner. We are pleased at the coverage offered and the fair price. Would recommend your company to friends and relatives any time.

I love the way they deal with customers. Their price is very cheap compared with others. I did for 5 years plan which is so awesome. I will definitely refer my friends and family as much as I can. The guy I spoke with was awesome.

Choice Home Warranty service was very prompt and knowledgeable. The sales representative gave quick and accurate responses to questions ask. Sales representative was also able to provide me with a good deal in regards to monthly price of plan. I am excited about the benefits stated in the agreement.

My rep - Rachel, was extremely helpful and patient. She provided answers to all of my questions with detail. I would highly recommend Choice based on my interaction with her. She also went above and beyond to find me the very best value for my money and pointed out several options that made it even more affordable.

Needed a new home warranty. Searched the internet and all reviews lead to Choice. Got a great deal and Mark and George were extremely helpful. Like the alacarte add on list which help me customize the plan to my needs.

Very slow. Claim registered on April 28, 2020. First company did not show up. Called and they said could not sent another company out till they found out way they did not show. After no hearing from them for 5 days I got my own Tech to come out and find out what was wrong. The tech put all the info on they site. They keep telling him they need more info. Finally after 3 weeks they sent out another company to verify what he found. Then they sent the new company out to repair the 1 unit. They would not put R-22 in the other unit which was low. I had to get my tech out to recharge the system. $800 later the second unit was fixed, no help from CHW. I would never recommend CHW to anyone. They just keep pushing you around. Live in Arizona and during this time we had temps at 110 degrees.

I talked with the repair person and told him what the problem was and asked if he had a WiFi unit to replace the one that I have and he said that Choice wouldn’t cover it. So I had to cancel the appointment. He said that he could come by anyway and I said that if he can’t replace it why should pay for service call if he can’t replace it. I would like to talk to someone about that. My phone is **.

I had water leaking into the refrigerator portion (the line was frozen and couldn’t drain) and freezing under the vegetable crisper drawer hitch also caused vegetables to freeze. Prosper Profession Services LLC showed up during the repair window, knew exactly what to do, was very professional and personable. He cleaned up after the repair and I was impressed with how he handled my questions. Definitely someone I would recommend!

The service was great. I hope no problems but looking forward to stress-free life with Choice Home Warranty. Customer service was great everything was done to make me feel comfortable and give me a great deal. Thank you, Tracy, for working with me and having patience. My phone service stinks. Can you take care of that too.

Airtech determination was the following: 1/ Upon arrival low on charge, short 2pd refrigerant. 2/ Compressor windings is bad and overamped if charged with refrigerant. Unit will not last or work. 3/ Whole system must've replaced and cannot be fixed. Price to replace $3300.00. It should be noted that on May 21, 2020 A&C was dispatched to make repairs and they noted replaced a contactor and filled unit S.H. - 10 S.C.-15. It operated for about 1 hour and again failed to operate.. I replaced my unit. How get a refund?

Inoperative Garbage Disposal. Everything was done online and went fairly smooth. It would've been very smooth had I remembered to change my contact info on my account. However, the Contractor was very professional and accommodating. All is well and I'm a very satisfied Choice Home Warranty member. Remember! Keep your account updated!

Service Technician diagnosed the problem that we were out of freon and might have other issues. I had the initial installer come in and analyze after I remembered that it was still under contract. I should have contacted this person first before I called in the service order. I wasted $85 but didn't get any satisfaction. It was a sensor problem.

Toilet issue was fixed in 15 minutes. Tech was polite, courteous, knowledgeable and on time. I would definitely recommend Choice Home Warranty to friends and family. The tech actually arrived earlier than stated in the email. In comparison to other home warranty programs, I believe Choice Home Warranty is the better choice.

I paid $550 for a warranty service on June 2, and then 4 days later your company created another account and drafted another $550 payment without authorization. I called your service department, who admitted the error. They transferred me to your resolution department where I spoke to a Rohman. He stated he would cancel the second account, provide a full refund without penalty. He also stated he would send me a cancellation email for the second account that was created in error. I have not seen an email yet. I spent an hour on the phone trying to get this resolved.

Claim response to plumbing problem. I am very satisfied with the response from Choice and the technician sent out for the repair. Choice warranty saved me between 40 - 50 dollars for this repair. My only concern was that there was no question whether my claim was an emergency. Since it was not there was no problem. If it had been I would have been forced to seek other resources since there was a delay of several days between the claim as of the repair.

The warranty was all good in taking care of our garbage disposal claim, but when it came to taking care of the AC unit where the cost to fix it may have been more than the cost of the policy, they didn't care of it all and even lied on the technician to get out of paying for it. The whole purpose of us getting a warranty was to be sure that things like the AC and plumbing were covered being that we couldn't go by anything more than our inspection (which we sent in to Choice as well) and our home was 10yrs old, so we didn't know what to expect! Bad idea!!

We moved into our new home (10yrs old) 32 days ago and went with Choice at closing. 2wks into the move in, our downstairs AC went out. Choice had 2 techs come out that apparently worked on the wrong unit! Then when the 3rd tech came out and was able to determine what was actually wrong with the right unit, Choice blatantly lied about the tech's findings regarding the leak found, to determine what was wrong with the AC was not normal wear and tear and essentially decline to cover it. We were in direct contact with the tech so he called them back to see what was going on, gave us the name and ID# of who he spoke with and yet we're still, almost a month in with no AC downstairs and the heat index here is pushing 100 degrees! We are highly disappointed with our first experience with a warranty company!

I am so happy with Choice Home Warranty. I'm very happy with the company, Boricua AC, that they sent out to repair both of my A/C units. Boricua was prompt and professional. Thank you for such a positive experience. It is greatly appreciated.

This would be a great review of the technician. He advised that my heater needed to go. It's a solar heater. I need to replace that heater so I am going to go totally electric and not put a solar heater on there. It would be GREAT if Choice Warranty covered the heater for me. I am on fixed income and it's tough to have to shell out $1500.00 for a replacement. Can the heater be covered under the warranty plan that I have? I need to know asap. I would not mind paying 1/2 of the installation fee. Gayle **

The company that you sent to my house was incompetent. I pretty much just gave away $60. MJ environmental told me I needed a new condenser. That would have set me back at least 2k. I got a second opinion and the new company comes out and fixes the problem in less than 30 minutes. It was as a bad part on the condenser that only cost $40. Boo to you Choice warranty sending out quacks!!!

Diagnosis made no follow up..., technicians gave diagnosis but no word from Choice warranty as to a plan.. stated they would order part after approval..so I have no dishwasher..waiting game. Prompt reply would be great. Please advise as soon as possible...

Was very dissatisfied on how this claim has been handled, still no resolution and garbage disposer is still not working. I had to spend additional $169 Out of my pocket to have an outside electrician come and check the garbage power outlet and verify it.

Just renewed my contract and the agreement was that my service fee would stay the same, my new contract said differently. Please adjust my service fee back to $45 as agreed. Please confirm by email of the change as soon as possible.

Plumbing-hot water heater. Mike was immediately responsive set a time and showed up in the time frame calling when he was on the way. Identified the problem and helped file claim to finish repairs. His company is Log Dr and great person and great work.

Washer and Microwave Repair. The action to respond was very timely, good use of technology to progress work request and keep informed the end user. However, technicians visiting really lacks customer service mind set and are very arrogant and in some cases not being helpful. CHW should invest in hiring good customer service minded companies if they want to earn my business in the future.

I turned in a claim for my ac not cooling. Choice home agreed to install inside unit, but not the outside unit. Which makes no sense... but..I'm still waiting since June 2 for choice to connect with the tech on where/when to get equipment. And yes, I've called....but I'm still.... Sitting here...waiting! So, can you get them together and get this done? I still don't understand why the outside unit is not included, since they both were installed on the same date as "new," before.

Excellent service by the service repairman from Amaro appliance service. He was on time and completed the job in a timely manner. I was very please with him. I would recommend him to friends and family. Great job. Sheila **

I am being fair and if the outcome becomes positive I will be more than happy to retract my post and submit something positive. The technicians that came to my door were excellent. My experience with Choice not so good. The salesperson who sold me the plan assured me that my ac unit and appliances would be covered even though they were aged. I only lived in my house 9 months when my ac stopped working. Choice denied my claim every step of the way. Saying it was not covered. I got a second opinion with the same answers as first technician. Choice said 4 hours for an outcome. It's been 2 days no outcome. I have called 4 times and been told that my claim has been escalated. Still no response. I hope this helps with my claim or stops others from purchasing with choice. I have friends whom have used Shield and has much better outcomes.

You sent Dodson family HCM to look at the Air Conditioner. They came last Sat and found that the Breaker had tripped they look at it and decided it might be ok, Well it kept tripping and it was getting hot so I turned it off and they came back out yesterday June 5, and told me that the compressor is shot. They cannot repair it. So I sent you an email to let you know. Thanks.

I had a leak on the main water pipe coming into the house. The repair was done in a fast and good way. I appreciate the expeditious and professional way the service and repair were done. The crew was very nice and knowledgeable of the issue. Great job.

I have filed 5 complaints only to have them all denied with some sort of exception buried in their agreement. Which is very long. When I try to cancel they will put you on hold or drop your call. I was finally able to process a refund but they still haven’t refunded me after much longer than they promised. I had to file a complaint with the BBB. To give you an indication, every contractor they’ve called to fix my issues and the find out it’s Choice. They typically respond. They likely won’t cover it and you get what you pay for. STAY AWAY!!!

The online warranty request was so easy and the turn around time was quick. I loved the email communication on status. Additionally, Lenny, our Repair man was very considerate, wore a mask and booties. He was efficient and addressed the issue as best as possible and left instructions on how to monitor and future contact information.

Electrical issue. A service call was scheduled within 24 hours. The Technician gave me "heads up" call before he arrived - which was so helpful. He was punctual, professional and very patient, as I needed him to explain the problem more than once.

Mr. Gibbs, owner of Bluff City Appliances, was very friendly but professional. He attempted to call me several times prior to my appointment and we finally connected. He was here when he said would be. He assessed the problem very quickly, got the appropriate part from his truck, and fixed my washer. He was here less than one half hour and my washer was back in business. I'm happy.

It was a rough start at the beginning with this company, their agents are not that friendly, but I have to say that the companies they use and the coverage are pretty decent. The only reason I am giving 4 stars was due to the customer service. Don't recall the agent name right now, but she was a little rude to be in a customer service position. Overall, they do a great job in coverage and service. I will recommend it.

I have been waiting for a week as of last Monday June 1st my order to be done after being notified 3 times without no show that the technician was scheduled to come. I paid the 75.00 service fee. In waiting for my order to be filled I realized that what was previously thought that the water heater was leaking and realized that it was the air/heating unit leaking instead. I have lost all trust in your credibility and I am ready to suspend my membership and give a bad reference.

I was looking for a new firm to handle my major appliance services. The representative was very helpful, listened to my needs and understood my limitations. A pleasure to deal with and the time spent was very reasonable. Looking forward to work with Choice Home Warranty.

Michael ** (Service Technician) was very efficient and courteous. Knew exactly what the problem was and fixed it immediately. Very pleasant person. I would highly recommend him and Overhead Door to anyone that needed work done on their garage door. Very pleased.

Very good responding to my call but the plumber timing was too long. I think it may be because covid-19. I just wish I could get answers to my other questions about my warranty. Thank you for being there during this difficult time.

Dishwasher - The service repair person sent to us by CHW was fantastic. He located the problem right away, explained it and was told he would order the part. Said it would be in the following week. He called 4 days later and asked to come over and install it. He did and works perfectly. Thank you CHW.

See what a matter with central heat air - I called them. They had a tech over here quickly and I was was approve in four days. I would recommend to have Choice Warranty. The tech was really nice and honest, nothing like the other tech I had. All they did was lie to me.

Was not able to get service next day. Had to stay in 85° house 4 days without air. The company Choice sent was professional in their work. Changed our motor in fan outside, recharged and got it going. Since they came out yesterday the temperature is still around 72°. Waiting for it to stabilize and cool house. They said keep checking it until tomorrow. Did not use contractors from the area.

The problem is not with the repair service companies but rather with CHW. When a repair is necessary and called in Choice always comes back and says it not covered. Which in turn calls for me to replace the item on my own. I have had this contract for five years and really call for problems. I don’t see how the warranty is benefitting me. When I add up how much I am spending a year with Choice to only be told it’s not covered.

Unable to track my claim through email response received after I submitted my claim. Message: 'Unable to locate email' or something to that effect. This is ridiculous since only 30-40 min. before, your agent recited that email to me on the phone when placing my claim...Never mind the fact that I was attempting to track the status of my order from that very email address that you sent to me. Please--I call that the left hand not knowing what the right hand is doing.

He was very helpful and informative. It was a very reasonable offer. He was very helpful. We are hopeful the service calls will go as well as described. I hope we will have this service for several years. The next day service is what convinced us to go ahead and purchase.

The person I spoke with was very knowledgeable and explain everything clearly. He offer a promotional deal to fit my finances. After the conversation, I was able to call back with other questions that I had to ask. So far I my experience has been great with the customer services.

Awesome customer service unlike American Home Shield. I was filling out the online forms and received a phone call from the most friendly customer service rep. He was able to get me a great price on full coverage for my house.

Hello... First I would like to compliment Amy, your service representative for being so patient while explaining detailed pricing and services of your home warranty plans and how it works. She was awesome! After signing up for coverage, I was scanning reviews about you online and was very alarmed with the negative responses. I almost called back right away to cancel the policy but then I took 2 things into consideration, It was hard to say when those reviews were posted online and secondly Amy was so good with her explanations of your policy coverage I decided to give you a try.

Nathan just hooked us up with an amazing deal with a 3 year home warranty. Will definitely have the home serviced right away! Best deal I've ever heard of! Will definitely tell about friends and family to help them save and be protected right away.

Great conversation with the customer care rep. She was able to answer all my questions and provide me with confidence that what I am going into is worth my time. I would highly recommend just talking vs doing it online because it's a much better experience.

5 stars because I can't give you 10. I am 100% impressed!! Choice Home Warranty got us a technician very quickly, and he was absolutely fantastic. I wanted to review him separately on Yelp as well but couldn't find his company, but it was Scott from Blaze Appliance Repair LLC. He had our control board sourced and replaced in less than 2 hours. Just to give you a comparison, we had the identical problem 1.5 years ago and our former home warranty company would only allow the board to be rebuilt to save costs. As a result we had no oven for 2 months over the holidays while it went to China and back. Imagine how surprised and happy I was to know it could be fixed the same day! We have not renewed yet because we are planning to move before our contract is up, but we will be using Choice Home Warranty in our new home, and we will recommend you to everyone! Thank you!

This claim was for a garage door that would not open. Like prior claims, I was again disappointed that the amount of claim covered was far less than the cost of the repair. In each of my claims, the majority of the repair or replacement cost was not covered by Choice Warranty. Often, significant portions of the broken system have been excluded by contract from coverage. In another case, the amount offered and made for replacement was far below the replacement cost of the item.

Thomas **

With temps of 111 I have been waiting for air conditioning. Supposedly the order has been approved. Nationwide has not in fact received that approval. It is now Friday. How long do I still have to go w/out air??! Will be cancelling my home warranty coverage. This has been a terrible experience.

I apparently failed to read the fine print on A/C unit coverage and ended up with a $500 repair. I have become used to having to settle for pennies on the dollar for replacing appliances but the central A/C is less than 2 years old and thermal valves rarely fail.

The Dryer is made by Miele and needs a Miele certified technician. We have 3 units by Miele and I was promised at the time by my Choice sweet talker salesman, Tony, that only a Miele certified technician will be sent to service my 3 Miele units. Choice contacted 2 service companies, but when I contacted them, they told outright, that they are NOT Meile certified. Well, it is now 10 days that my dryer is out of order.

Leaky sink. The problem was resolved.. The faucet was replaced.. However, the quality of the replacement is far inferior..to the original. The technician was professional, friendly, and accommodating to my schedule.. I would recommend the company from which the technician came. Thank you.

Rachel ** was very professional, personable, accommodating, and a joy to speak with, she is a keeper. All companies should have such superior customer service. The current home warranty company we use never answer the phone and the website they have is horrible.

Leak in one of the pipe in the basement. The operator couldn’t understand what I told him. The sewage was in the basement floor and he is saying the ceiling. The plumber called and said he is scheduled to come Friday (I called Sunday).

I just reinstated my contract with Choice because I felt that the company honored its customers. However, my claim was disapproved for services that I feel should be covered. My father-in-law is paralyzed and can’t reach the switch to turn on the lights. The electrical device is remote and is not working. My claim was denied and I now have to pay out of pocket as well as my monthly payment to Choice.

My electric meter pole needed fixing as it was broken. The person you sent me said he could not do it. He was only an electrician. He could not fix my electric range also. He said only an appliance specialist could do it.

If you haven’t allowed years to build up with them before you place an order they won’t cover anything!! It’s best to join Choice if you have a brand new house. If your house is an older home like mines. With things expected to already be old and worn when you start the service with choice. They will not cover anything at all!!! Due to the item already being old and worn out!! Which makes no sense when it’s an older home. Go somewhere else. Choice isn’t it for me and my family!! I had a WAY better outcome with Landmark. I just didn’t care for their some of their service providers. But I never experienced these issues.

Great service and completed within 48 hours. My product wasn't fixed, due to age, but assisted with a reasonable payment towards a new purchase. I am hesitant now to inquire about products covered with a high cost. Especially since these products were covered for years.

The tech came out, took apart the washer, found the leak, had a replacement part in his truck!!! Switched out the faulty water pump and now we are back in business. It's no fun having someone come into your home in a time of pandemic, but he wore a mask.

Rachel ** helped me from start to finish. She was professional and didn’t hesitate to answer any of my questions. I am thankful that she made the process quick and easy. Based on my positive experience, I will recommend this company to my family and friends.

The connection with the person was not clear - it was like talking in a tunnel. I did not received a good feeling about being served. I am still waiting for some company to contact me. If I do not receive any contact, I will seek help elsewhere. Thank you for your time.

The service that Choice Home Warranty has shown during this crazy summer season has been very positive.. They have sent very helpful, knowledgeable people who help me understand my very own equipment. The gentleman was very kind and so generous and super knowledgeable in his field.

The technician was very responsive. He was open to coming out sooner than originally anticipated. He checked everything out really quickly and informed me of the problem, blown out lightbulbs. Go figure! Anyways, the service was exceptional! Note: I haven't yet replaced all of the bulbs. Prayerfully, doing so will completely resolve the problem.

My dryer broke on Friday. I put an order form as soon as I realized my dryer was broken. I got an appointment on Monday. Service guy was here by 9. Fixed my dryer in 15 minutes. Very professional and friendly. Definitely satisfied.

Nathan answered all my questions and did provide an option to divide the payment into manageable installments for us. I look forward to the peace of mind that the warranty provides. I received the policy information almost immediately via email.

Great and professionally done! I would highly recommend Choice Warranty for your house. I am highly impressed with how your process from requesting the work to the completion of the work was seamless and stress free. I will definitely feel confident in calling you if any other of my household items that become overwhelming for me to handle. Thank you!

Once the claim was filed I received notification very quickly with date/time of service call for the next day. The tech was able to diagnose and repair the same day. This was the first claim filed with my warranty and was very happy with the promptness and service.

Signed up to inquire and minutes later my phone rings and Amy guided me through everything... she was very knowledgeable about her job and the policy and guaranteed me the best customer service! She made me feel comfortable in my decision so I signed up for a 3 year deal with vip perks... it's important to have trustworthy companies who do what they say they're gonna do... Let's hope I never need them but if I do, I know I'll be covered!

We had an issue with a GFI in the bathroom and the Contractor who came out fixed the issue in a timely fashion and also explained what the problem was and how he fixed it. Will use them in the future if needed. Great job.

Choice would not cover the needed repairs on my 3 year old air conditioner. I will cancel my home warranty. I have been a choice customer for about 8 years, sometimes having 2 houses covered. I will now cancel my warranty.

Harry S was excellent as the 1st contact with your company. He explained the pros of your company, offered some options, answered all my many questions and was cheerful and professional. If my future experiences with Choice Home Warranty are close to the extraordinary experience with Harry, I'm in good hands.

I was out shopping so they called me back later like they said and still gave me a price that was great!!! Not lock into a contract. Love that!!! 10's 10's 10's across the Board!!!! I just also joined hope this keeps up. I will contact the BBB.

Not pleased with the lack of care and concern by CHW regarding my complaints about the previous company that came out to service my washer. To add insult to injury after saying I did not want that company back out, CHW sent the work order to them and they NO-SHOWED on May 29, 2020. I thought that maybe out of good faith that company might would make things right but they did not. I guess my time isn’t as valuable as others.

I chose CHW because of the value. My house is 36 years old, lived in "hard" but is solid. Regardless, at my age, living on fixed income, this Warranty is the smart way to go. My "Rep" was very patient, knowledgable and professional.

Technician showed up to my house and was very professional and polite. I explained to him what problems I encountered with the garage door. He listened and knew what to check immediately. He changed the part and also suggested that I change my light bulbs from LED back to normal bulbs. Great experience.

First try Choice did not have a match. They kept searching and the next day I had an appointment. The service was great. Worker was prepared and sanitized. Able to resolve my issue. The gentleman was earlier than expected bit within the window of time allotment. Very pleased!

The customer service rep we had was very attentive and very helpful. He was nice and kind and helped us to explore every discount possible. I will be recommending Choice Home Warranty based off of the customer service that I received today.

Received great service from Bradley Appliance on our Whirlpool washer and when they had exhausted all possibility of repair, we received an allowance toward purchasing a new washing machine. Very happy with coverage and allowance toward purchase of new appliance. We recommend CHOICE HOME WARRANTY.

Superb company to deal with Home Warranty issues. I had a problem with my AC not cooling down. I filed a claim on-line and within hours got my claim assigned to a technician. I got my AC Compressor replaced in a matter of 2 days. I am an extremely happy customer who will be referring a lot to CHW. There is no reason for my family, friends and relatives not to enjoy the benefits I am enjoying. Kudos to CHW. Talking about EFFICIENT, hassle free claim filing experience.

Choice Warranty dispatched Anchor Air to repair my home Air Conditioner in Gulf Shores AL. Bob ** from Anchor quickly diagnosed a shorted fan motor, drove to supplier and returned with and installed the correct replacement on one try. Very professional conduct from Choice and Anchor. One of my best repair experiences in my 77 years.

New Service Agreement. Greg ** was friendly and engaging. He asked the right questions and never bashed the competitors. He was very knowledgeable and was able to get me a deal that was right for me. I would recommend to friends and family.

I looked at several companies, I choose yours. Despite my telling you not to call because if I chose you I would call you. I answered your person's questions. He sped through the plan. I tried to interrupt because I had questions. He finished then hung up. I called back. The. Person asked who I spoke with, I didn't know, he went on to say it had better not have been???. It wasn't, he said he would connect me. He hung up. I called back, got a recording telling me everyone was on other calls and someone would call me back. It is now 2:10 pm the next day. I haven't received a call. I will be calling to cancel.

Plugged pipe under kitchen sink. Our problem occurred on a weekend and, in spite of that, we had a quick response from Choice. Choice immediately contacted a local company and scheduled an appointment. On the designated day, the technician arrived in a timely manner and solved the stoppage.

I put in a claim two weeks ago about my hot water heater leaking and needed to be replaced, CHW told me Astro Plumbing was coming out, no show, I continue to tell CHW that no one showed up, they finally said another Plumber company was coming out, another no show, email CHW concerning them and they just stop communication with me, I ask for a refund so I can get my heater replaced, no reply. I am still out of hot water and CHW still had my $1100 for a three year warranty, I would never recommend them for anything.

Very good service information provided. Knowledge; Considerate; Helpful; Pleasant; Understanding. Not pushy; Polite; Took into account money concerns; Explained warranty coverage; Explained additional coverage and fees available. Encouraged to consider advantage of VIP coverage. Provided easy availability for needed contact information; Provided opportunity to get contract and policy; Telephone number provided.

I was told it was a $60 charge but the guy Who came out to repair it charged me $113. Nobody has gotten back to me from Choice Warranty To figure out why I got overcharged. I have made two phone calls and they said that they would get back to me to resolve this issue.

Hello! I have contacted CHW multiple times with detailed accounts of my A/C not working. I receive more times than not, generated messages as the response. In addition, the company CHW sends out, Lynnco, HAS NOT accurately diagnosed the problem. The first time Lynnco came, they said the unit needed a new power board. When they came the second time to install the power board, they determined it was not the power board. Over a week later, Lynnco came again and said it was low voltage. CHW dispatched an electrician. The electrician said the voltage was absolutely fine and there was nothing wrong with the voltage.

Dishwasher stopped midcycle two days after last use. Placed claim online and had an appointment scheduled for 3 days later but technician called later the same day and said he was on his way. The results of the service call was it was more effective to replace the dishwasher than repair it. Was made an offer but wasn't satisfied with the amount and contacted local Choice representative who worked the issue and got a more favorable result. Can not say enough good things about Christina in Huntsville and the effort she puts in to everything she does for her customers.

Owner claimed and reported the precise (known) cause for maintenance without checking excluded coverage. Claim was not valid. Technician was sent regardless of invalid claim, thus costing service fee. Technician confirmed claim was correct. Owner requested review by Choice Home Warranty.

Seth was the first person I spoke with - knowledgeable and eager to assist me, checking with manager to confirm discounts. Patient with me while I contacted my sister to confirm order. When calling back spoke with Kevin and he completed the application for the warranty for Mae **.

Choice Home Warranty has always provides great service. When I filed claims, they get right on it finding a specialist in whatever area is needed. I would recommend them to anyone and as of now will give a score of 10 meaning greatly satisfied with their service.

Oven and thermostat. I am one hundred percent satisfied with the service. Technician scheduled an appointment at my convenience and arrived on time. Parts had to be ordered and technician returned within two days and problem was fixed. I would definitely recommend Home Warranty to anyone seeking coverage for their home.

Spoke with Ralph. He answered all my questions and had great knowledge of his job. I did signed up for 3 years and looking forward to be a customer. In fact I told my sister's about Choice home and now they will be calling.

The technician practiced CDC protocols, was extremely courteous and professional. He temporarily fixed the fridge until the part came in and then came back and quickly replaced the old part. He had to spend a great deal of time using steam to thaw the unit before he was able to get to the sensor. He cleaned up after himself. He seemed knowledgeable. He spent all that time steaming the unit so that we could still use our fridge until the replacement part came in. Once the part came in he called to stop by to fix the problem.

The plumber called the day after I placed a claim, he came out the following day and repaired the water pipe in a short period of time. He was nice and professional and cleaned up after himself after the work was completed.

Quick response to the claim. They had an opening a few days before the actual appointment. So they called and asked if it was ok to come. Of course I said yes. They quickly found the issue with the AC and fixed it immediately. Thank you.

The detergent tray was not draining as designed. Detergent tray would continue to stay full and even fill up with water and not circulate threw when the wash cycle was on. The first tech from (Priority Appliance) arrived as scheduled did some checks made some adjustments washed off a float put it back together said it was repaired, charged me and left. Didn't bother to run a cycle test. Thinking it was repaired we started to wash and after the first load we checked and behold the detergent tray didn't drain and now accumulated even more water.

I just moved into my house a week ago and my dryer broke and my sump pump needed to be replaced. I received my Choice Home Warranty upon closing. I placed 2 service request a on Saturday morning. By Wednesday both jobs were completed by 2 very efficient friendly people. I never expected this to happen so quickly. I'm very impressed thanks!

Placed a claim for a cracked inducer housing unit in my gas heater that was found by a technician servicing the heater. I filed a claim with CHW but was denied because they said I had an outside technician do the repair work. I filed a dispute stating that the cracked inducer housing was not repaired, only found during routine maintenance on the heater. I was asking for CHW to send a technician to repair the heater. I had to call CHW to find out who my case manager was only to find out she was assigned 2 days earlier.. I called her, left a message, but my call was never returned. Still waiting for a resolution to my problem, 4 days after submitting my claim.

This was my first repair call since joining Choice. This is my second time with Choice, I originally joined and never used the service. My son had service with another company that did not have a service fee. I canceled after several months. I did not receive any type of compensation which I sort of expected. I rejoined after my other contract ended, (company no longer offered services). I had researched and discovered that Choice was highly rated. My first visit was not what I hoped it would be. It has been a warm summer and I was told someone would be out on Tuesday five days after I phoned. It was disappointing having to be without air conditioning for five days. The good news was the technician showed up a day earlier than expected without any prior notice. I overlooked that minor inconvenience because I was happy he came early. He was courteous and resolved the problem. I have no complaints.

I filed a claim for my water heater. The claim filing was simple and quick. I received an email with the appointment information within hours. The Plumbing Technician was prompt and courteous. They addressed my concerns and serviced the water heater with additional instructions and suggestions. Loved the ease of filing and handling the claim with CHW.

I have was renewing a policy at ** Where my daughter lives and took out an additional policy for my personal residence. Was not told service calls had gone up, my policy for ** service call $60 and then I got email on ** and it’s $65. Have not gotten explanation. Stayed on hold 30 minutes.

I cannot tell you enough how horrible my experience with the warranty company has been! From having to wait an entire week for service then to find out at the actual appointment time that the company was not going to come because they would not deal with your company due to not being paid in a timely manner. Then had to takeoff work again! Spoke with supposedly the head of customer service and was not allowed to talk to anyone higher than him. He was not what I would consider to be customer friendly!

First let me say that Keisha ** is a terrific sales person and worked with me to insure that I got the coverage I needed, at a price that I could afford. The 5 year program, though a good sized outlay upfront, seems like a great program. After a year with American Home Shield, which was very disappointing, I'm glad that I made the switch. My primary home as well as my 2 family rental are now covered, with no worries for the next 6 years! Hopefully their service will be as good as their sales people. If not, I'll be here to update my review, but I'm feeling confident that communication is going to be far better here than it was with American Home Shield. If you're considering both companies, RUN to Choice.

The repairman was promptly sent. When he said dishwasher needs replacement, I was immediately sent a cash offer from Choice Home Warranty. Unfortunately, the amount was 179.00, only enough for delivery and installation. I called to decline this amount. I was given someone to look into claim. She didn't contact me. I called her twice. She did end up getting increased amount of 299.00. Not enough to replace a dishwasher. I'm still waiting for the check. She did say it could be 8-10 weeks. I was hoping to wait, and do review then. I would have rather had them replace the dishwasher with something comparable to what I had. It still costs me 150.00 for delivery, installation and haul away of old one, plus remaining cost of dishwasher. Maybe I misunderstood the coverage.

AC issue and repair. Got support and issue was rectified. Only got issue with contractor as he didn't show up on time. Overall I like Choice Home and definitely I will recommend to all my known friends. Technician who came is very knowledgeable and he fixed the issue within 15 minutes.

After putting in my request, the response was almost immediate!! The repair was scheduled overnight, and the repair man (Nathan) arrived the next day. He was extremely personable and helpful. The diagnosis was quick, the part was ordered, and the repair was done very quickly. EXCELLENT!!

The repairman was very helpful and was quick in getting to our home...came THAT day! He was knowledgeable and did what he could to fix the problem so I could use the machine soon after he left. Appreciated his accommodations! I was also very pleased with the communication I have received form CHW...they have been thorough and professional. I feel in the loop and know what's going on in every aspect of my repair.

Microwave. So far everything is great, good respond and got a vendor on time and good on the appointment. Still wait to see what is wrong with the microwave, to see if it needs work or needs to be replace.

Both technicians were great! Respectful, friendly, and fast. I would highly recommend both. Both wore masks and practiced appropriate distancing. My new garage door opener is fabulous and I am waiting on my new ice maker which had to be ordered. The claim process through Choice Home Warranty was incredibly easy and quick.

Freezer defrost not working. Very kind and knowledgeable and fast technician assessment from Joe’s Appliances. It’s been over a week and I’ve heard nothing from the technician or Choice Home Warranty. There needs to be followup on your part to get faster resolution of claims.

Electrical. We had great customer service and the company came out earlier than expected. The repairman showed us what was wrong and after it was fixed he made sure everything was working before he left. We couldn’t be happier with the service that was provided.

I called in on the 20th of May with a problem with my well and it should be covered because I paid extra for this to be on my contract, I was told that I would be getting a report with whomever would be coming out to fix the problem. I received the information later on that night with the CHW Tech that would be coming out but it wouldn't be until the 26th, I tried to call the tech but had no success nor did I have any success when I tried to call CHW back because I didn't have any water at all and I needed this checked before the 26th but wasn't able to talk with anyone.

Technician came out the the house and as quick as you can blink your eye the problem was diagnosis and fixed before I could even get a word out, the tech was very professional and courteous, he explained all that went wrong and gave me some tips on keeping my ac unit running smoothly. Great Job.

The tech was OK - at first didn't want to come up to the 6th floor in our condo - wanted me to take a picture of the unit description so he could tell what to bring up to service the unit. I told him I could not produce a picture and he would have to come up. He complained about the street parking etc. Finally he did come up and said the heat pump was some 15 years old and on its last leg. He put 4 pounds of freon in the unit and couldn't tell me how long it would last. My feeling is we need a new A/C unit and I would like to do that before renewing with CHW. Pleasse advise.

Microwave went out. Had to go buy one and find someone to put in. My past warranty company did all of the leg work? Not sure if I will stay with this company after my contract is up. Customer service was very nice.

Heat pump repair. Very pleased with the prompt scheduling of my repair. Always There. The company who did the repair and their technician was courteous, showed up as scheduled and did the repair promptly. So far I am very satisfied with my service.

Needed A.C. repaired over a holiday weekend. I found someone and Choice and I worked out a plan to get it repaired quickly. The agent worked hard to find a plan that both side could live with. It comforting to know you have someone to turn to when things break.