Choice Home Warranty Reviews

The furnace broke going on a week in this cold weather. Still not fixed...my grand daughter got sick and had to dish out more money on space heaters...don't you think it is a rush to have heat...and if I didn't call nothing would have gotten done.

I placed my order online and within 45 min rec'd phone call they had someone lined up. He was here next day at the specified time. Very nice man. Took about 1-1/2 hr. Very satisfied both times I've called you.

I was pleased with the Technician. Located the problem and repaired it quickly. Was disappointed that service could not be done sooner since I had no heat at all. I was scheduled for later in the day and the Tech arrived at 6:30 pm, Not his fault. Too many customers with problems that took longer than expected. I would use them again.

Jesse ** was an outstanding sales person -- he moved the sale along, answered our questions and objections, and closed us on the same call, with the feeling that we had made a good decision. The only thing could be improved is that we don't have a good understanding of the next steps (receipt of warranty w/details, auto payments, etc).

The response to get service assigned was excellent. I can not say enough about the Always there Heating and Air response time, only 24 hours. The service tech, Jeff was very professional and tended electrical problem very quickly. I would not be afraid to use Choice Home Warranty based on this company they sent.

My washer began to leak from underneath. The 1st technician sent by Choice Home Warranty told me the washer was done, not worth the cost to fix. Took the copay and proceeded to not turn in a diagnosis to Choice, turns out the tech sent has a criminal record and no known business. After much complaining, I was able to get another technician out, only after refusing to pay another copay, as the first one was already paid. This technician confirmed what the first said, that the washer needed replaced. I was then told I would be given $250.00 towards a new one. Obviously, that doesn't begin to cover a new washer. They bumped it up to $300.00, again, after much complaining and having to call someone since the case manager never bothered to contact me.

I would not recommend you all to anyone. I am pulling my account and going back to American Home Warranty. I am paying for a coverage with you and then You don’t pay for anything. The service rep said there is NO reason that you should not pay for this microwave. Plus you would not pay for my air conditioner repairs in the summer of 2019 and that cost me $800. Now I have to pay to get a new microwave, WHY AM I WASTING MY MONEY WITH CHOICE HOME WARRANTY! I am a widow and I can’t afford to pay good money for your services that does nothing to help me and furthermore the serviceman said he had never heard anything positive about choice warranty and suggested I change warranty companies because of this.

I bought a new dishwasher less than 18 months and was having issues. Paid $75 for troubleshooting and had faulty part replaced and appliance works better than before. It washes and drains every time. I would recommend your company to my friends.

He also explained what steps I needed to take to minimize this particular problem from reoccurring. A positive experience.

Seth called me a couple of times. The last time he called me he kept acting like he was talking to a supervisor to get a better deal highly unlikely. I finally agreed to purchase the warranty and was up sold to purchasing a 6 year warranty for five years with a $60 service fee charge. After I purchased the agreement a copy was sent to me. We will not pay more than appears 28 times in the document and the section for pool and spa says we will not pay more than $500. As soon as I read that a few hours after buying it I called Seth no answer voice mail. Called the main number no one can help me but Seth, left a message. Called back the next day left another message. No call back. Called a few more times and it went straight to voicemail. I HAVE BEEN SCREWED.

I was checking online for appliance coverage and someone called me immediately. I was going to check around, but after he explained the details, there was no need. He offered me everything that I needed. Very courteous, understanding, knowledgeable, and fantastic salesman. After our conversation, I felt much more secure.

GE washer. This kind of service is what I was hoping for when I purchased a Choice Home Warranty plan. The ABCO technician called in advance to say he was on his way. He arrived on time and not only looked professional, he acted very professional. He thoroughly inspected the washer and diagnosed the problem.

Our claim was submitted on 01/05/20 and was assigned to Express Home Services on 01/05/20. On 01/06/20 the technician (Anthony ** direct number **) submitted details pertaining to our system failure which was the blower motor. While he was in our living room, he was told it was covered and ordered the part and had it immediately shipped out. A couple hours after he left, he called us saying he received an email from Choice Home Warranty stating that the service would not be covered. He suggested I call Choice Home Warranty to find out why the claim was denied when it is a covered part and was just approved to be fixed. He also asked us to call him and let him know why it was denied.

Water heater replacement. When I originally called it in, person repeatedly asked me where it was leaking. I told her multiple times out the bottom but that didn't satisfy her. Finally told her the question was stupid because how was I to check the bottom of a full 50 gallon water heater! However, when tech arrived today and talked to claim rep, was pleasant and asked needed questions. Claim was denied and not at all happy as typically what fails on water heaters is the tank. Will be sure to tell friends and family to not bother with your insurance.

Anna is knowledgeable, attentive and patient. She addressed my concerns and explained things clearly and accurately. She quickly set me up with a claim number and explained the process from there. Now I'm waiting to here from a technician so my problem can be resolved.

Very easy process to purchase a home warranty for my new home. Jack ** did a great job explaining my options and processing my home warranty. Quick, convenient and I am pleased with my coverage. I would highly recommend. Choice Home Warranty.

Plumbing. I am happy with this company, because they solve the problems immediately. I would recommend whoever want to buy the home insurance warranty should go to this company. Meet expectation. Good customer services. Provide good information. Knows how to listen to customers attentively to extract the important details required to assist them effectively. Thanks you.

I received a call from Charlie re our policy renewal, he was very courteous and handled the policy renewal in a very a professional manner, keep up the good work, and I will certainly pass along the word, thank you.

Air conditioner. A technician came in a timely fashion, discovered the problem and told me he'd have to get an OK by Choice Home Warranty to have a new motor replaced. Within a matter of a few days, received letter confirming ok to proceed. Technician came when arranged and fixed the problem immediately. Was impressed by technician's knowledge and the way your company completed my order so quickly and efficiently.

Wright's Electrical. Al is the owner. He contacted me yesterday and set up today's appointment to repair a bathroom heat lamp/vent fan. He was on time, called to report being on the way to my house, rapidly assessed and resolved the problem. Very likable and forthright.

Got a good deal. Happy customer moving from Home Warranty America to Choice Home. The associate Francis didn't give enough time to go through the policy details. The only concern was there is $50 admin fee if I have to cancel for some reason. This was not communicated to me even though I asked for any hidden fee multiple time to the associate.

I was getting homeowner insurance, because I don’t like the one we have, but this new one seems like it’s what we should have. After all we are paying for it. I really pray you will serve us well if and when we need it. I want timely matter, polite no attitude, professional and courteous attention. I am looking forward to a wonderful relationship.

We had a multi-year warranty with Choice that was coming to a close. They contacted me a couple of time ahead of the deadline to renew and offered a great deal on our next multi-year.contract. The agent was excellent in describing what was available. I even told him he should get a nice commission but he said it wasn't even that kind of a deal!

I’ve had Choice Home Warranty for 3 1/2 years and happy to renew for another 3 1/2. My house is 49 years old and naturally has its issues. As a truck driver, I’m not home much, but as things have happened, I call and professionals are sent to my home, with only positive results, all my BB spouse has to do is pay for the service call. Doesn’t get much better than that!

I can’t believe that after I changed from Home Shield because they took a week to fix my water heater now my ac was broken and Choice sent me a letter claiming that they will not fix my equipment. I claimed and talked to Sylvana and what I got from her was only just re-reading the email previously sent over and over. It was very easy for your company to gain my contract from American Shield however it was very difficult to fulfill what you claimed. I just canceled my contract and will never recommend you.

Updated on 01/11/2020: Another Home warranty screw up. I am a maintenance property manager for a large company and unfortunately some of our clients choose home warranties for their maintenance needs. The latest is they mixed up 2 of our calls. They sent an appliance tech to look at an AC and sent a HVAC tech to look at a fridge. On the ticket they crossed up the property owners or policy holders. Then they had the nerve to say we missed the appointment. No, their vendor called the tenant and said they were here to fix the fridge. Tenant said there is nothing wrong with the fridge and there wasn't, it was their heat. In the end our tenant went days without heat and claim was denied for some BS reason as they always give. It's always something that is not covered.

This is by far the worst company I have dealt with for a home warranty. I asked about specific things that may go wrong and he said they were all covered. So far they have rejected 3 claims for different things. Ice maker, air conditioning and plumbing. Every time they break out the small print that contradicts the sales person. Avoid them at all costs.

I have been a Realtor for 10+ years and dealt with a lot of home warranty companies. I switched from a really good home warranty company that I used for my personal home due to what I thought was a excessive price increase. I went with Choice Home Warranty and what a nightmare!! While their cost was low, their service was HORRIBLE!! I did not renew when my contract was up and would NEVER recommend them to any client of mine!!

Called when had no hot water, it was new Year's Day so did not expect much. Next day got message of appointment. Tech came on time fixed problem. Only problem for me was going from Jan 1 to Jan 7 without any hot water.

I submitted a claim to Choice and received an email that day saying they were having a difficult time finding a plumbing company and gave me the option of finding someone myself or they would continue looking. The next day an appointment had been made by Choice for me. The plumber was great to work with and fixed my problem. All is good again!!

We were thrilled with the fast response from Home Choice when we called to report that our furnace was leaking water. A technician (Kwadwo from K & L Heating and Air Conditioning) was here within 24 hours, identified the problem, got approval for the repair, left to pick up the part needed for the repair and returned to complete the repair, all within 6 hours. He then called the next day to make certain the repair was holding. Kudos to him and Home Choice for the efficiency.

Dryer. Pulley and belt replacement. Only complaint is the window of service. I was told the window of arrival was 7am till 10am. I called at 7 to get an anticipated arrival. I got a call after 8. Stated they don’t open till 8 and have 2 appointments ahead of me. I rearranged my schedule for 7 with no chance of them being there at 7. They arrived closer till 10.

I bought a policy from them on 11/12/2019 and agreed to pay a total of $1407 in 4 payments to cover me until 6/12/2023. On 1/4/2020 my water heater broke down and was leaking badly with no hot water. I filed a claim. A technician showed up 3 days later on 1/7 and after a half hour told me the claim was denied. He left, I called customer service and challenged it. I was told I'd get an email in the next "couple hours". When I did it was a rejection stating that they don't cover the water tank on water heaters. They don't cover the tank? You don't get the lists of what's covered and what's not until you sign up and make the first payment. On 1/8 I cancelled the policy and was told there is a 10% penalty for cancellation after 30 days. What a waste of time, ripoff. Typical insurance company these days: You're covered as long as nothing breaks.

Lights flickering in their rooms. A day later, the lights and outlets in all three rooms stopped working. I was stressed thinking how much it would cost to have an electrician would charge. Before starting the daunting task of looking for an electrician online, verifying ratings and searching for a coupon, I decided to check my warranty to see if it would be covered. It was covered and and electrician was at my house in less than 24 hours. The company was chosen and scheduled for me. The electrician they sent was timely, professional and possibly saved my family's life.

The associate explained the coverage and answered all of my questions. I would recommend this (Choice Home Warranty) to my friends and family. The associate was pleasant and easy to talk to. I have a rental house which is covered by another plan @ this time; when it expires I will consider your company.

Since I am retired had to find a home warranty company and believe did find the best one. This company can find the right person to do the repair which doesn't charge me to find a repairman. Was previously protect by the basic warranty and decide to go higher which I do not regret.

The gentleman who called to help me with the warranty program, was so polite and went over and above his service to a vet. To make sure I received good quality care and was happy with everything that he had provided.

Avoided signing an agreement with you for several years. Tony proved to be a good salesman and took the time to present all my options - I went with the 5 year plan as I didn't want to spend more than $350/year. He wasn't overly aggressive and was able to give me a few discounts to get to my comfort level. Would recommend to a friend.

Very disappointed! Salesperson claimed CHW provides the best total plan when he sold the plan to me in 2018. The contract document states Including "All components and parts necessary for the operation of the heating system". However, choice Home warranty rejected to replace gas valve in 5-year-old Lennox furnace after waiting for 12 days (12/19/2019-12/30/2019) without furnace in cold December in Michigan. We reported furnace failure on 12/19/2019. CHW sent LACROSSE HOME SERVICE to conduct the diagnose (Central control board failure) on 12/20/2019 and authorized it. Then Lacrosse Home service has no communication. The office has no ring tone.

Our water heater was not working so I submitted a claim for it and they sent me a technician, he came and they approved the repair and the work was done. Very fast and no hassle! He came when he said he was gone come and they approved everything within 24 hours and we were very pleased.

The water pump was replaced on our Washing Machine, the Technician was very professional. He knew what he was doing. He came in and accessed the problem, He ordered the parts he needed and came back and repaired the washing machine.

I felt like I was being sold one thing after another until I was taken to the max of my patience. The lady was nice but really kept pushing me on and on. The only thing that I was OK with that if after a time I want to cancel I can and get the unused payment returned. Today I received a call and he was trying to sell me a security system. I don't need one. If I get one more call trying to sell me something I will cancel just for the just of it.

Re circulation pump failed and caused electrical shorts in the main panel. Had to cut power wire to avoid possible fire and cascade failures. This crappy company denied my claim because I cut the power wire. To save the system and house. They dug deep and found a reason to deny my claim for $300.00. If you should read this, run away from this company, turn and run.

Choice Home is the best. Great customer service and excellent field techs. We have been a client of theirs for many years and have never had a bad experience. The response from their field techs is always timely. We highly recommend this company.

I appreciate the importance that CHW provide to its customers. They are prompt and courteous and very professional. I would recommend them to anyone. The service attendant was very good at his job and he explained in detail what is to be done and what may be needed.

My A/C quit; Choice arranged for Bennet TLC to fix. They called shortly thereafter to ask about the problem and suggested that the condensate line was plugged and should be vacuumed out. I did it and fixed the problem myself, thereby avoiding a service charge. Thank you Choice and Bennet.

We were told that we were covered immediately by Milton Moats **. When we had an issue on 01/06/2020 we found out we are not covered for 30 days. We had already canceled American Home Shield and now we are without coverage and we can't even flush our toilets without water going all over the floor.

Pleasant, informative and complete explanation and review. Phone call was to the point and all options were reviewed. Any questions that we had were answered satisfactorily. All extended options were explained and reviewed. We believe the pricing and coverage is better than what we have had with a different company.

Started service beginning 02/01.2020. I have a plan that was given with the house when I purchased the home. Now that it is due to expire, I looked around for a good deal and Choice was the best. It will include the pool that I have, which was not included on the previous policy. I am happy with the plan. I hope to keep it for years to come. Thank you.

Updated on 02/02/2023: Thus far everything is going good on my claim. I put the claim in on 2/1/23 and the tech came the next day. After looking over the unit that the unit needs replacing it was decided. And later that day 2/2/23 I got an e-mail that my claim was approved. I couldn't be happier.

I canceled 1 hour after purchasing this. I spoke to the manager and said this would be done. REFUND MY MONEY. Still not cancelled.. I am talking with my bank and next will be my attorney if this is not done.

Being in a rural area it is sometimes hard to find someone willing to come out to do the work. Thank you for your diligence in finding me a workman willing to make the 60 mile round trip to come to my home to repair my leaking toilet. He did a good job and listened to me when I expressed what I felt the problem was.

Air condensing unit outside making loud noise. Discovered a leak in the system. Nothing is covered so a warranty is not the greatest thing for us to have. Was working fine in the summer when we got the warranty. Would not recommend getting a warranty.

Good service from salesperson. Salesperson took time to find additional discounts and explain plans. Coverage looks good and we should know more with actual performance. I will review the material provided. One recommendation is to offer a 1 year full payment with discount.

On a cold Tuesday morning my Heating unit quit working completely. I contacted Choice Home Warranty and notified them of the situation. The service rep who took my call was very helpful and notified me that a Technician would be contacting me to start the work on my unit. The Technician contacted me and arrived the next morning. He was very thorough and completed the work in a professional manner. I'm glad I have the Choice Home Warranty service agreement.

Choice Home Warranty very quickly resolved our dishwasher issue. Within minutes of our call, we were contacted by a service technician who arranged a service call at our convenience. He was on time, very personable and knowledgeable, and when he left, our dishwasher was humming happily!

I received prompt feedback along with having all questions answered concerning home warranty for my household appliances. Also was able to lock in a great discount. I will definitely recommend Choice Home Warranty to any and all family and friends who are considering purchasing a new home or already in their home.

Fast friendly service, although accent of service rep was difficult to converse with. Adams Appliance Is a very good repair company. I would like you to pass this compliment along to Adams Appliance. I requested this be done last time and it was not.

Water in the toilet kept on running for a few days until I called Choice and made appointment. Plumber was fast and prompt and very nice... He explained what the problem was and fixed it right away!. I very satisfied with his work.

Called to get someone to work on heat pump, I don’t have any heat and the best I can get is Wednesday 5 days from now. I cannot get with this company to do something about moving the date up so I can get HEAT. No answer with them and have been calling all day. I ask if Choice Home Warranty to see if they could get me someone to come out sooner than 5 days from now. All you would tell me is to call the HVAC Co to see if we could change the date, and like I have told Choice that I can not get hold of them.

Great work, professional service, timeliness of appointment was good. The communication was good between me, service provider and Choice. Pricing was fair. I wish provider would narrow time to show up, as it ties up a half of a day.

I've had CHW for about three years now. It appears that the more expensive the job is, the less likely CHW is to cover it. I've filed two claims and they've both been denied. My Mother just got her water heater replaced with AHS. That's the same problem I have. I'm shopping around because CHW hasn't helped me out once, and I've been a customer too long.

We have called three times in a year on our house, each time the people were great. We were so pleased we renewed our warranty. Although I did add additional coverages that I didn’t have originally. I look forward to continuing using you as my choice for home warranty.

I have a Choice Home Warranty and my 1996 gas hot water heater was leaking slowly and I paid $75 service call to be told that they could not fix it because they no longer make that part. I was told by the inspector that he recommended the water heater be replaced. The company advertise on the internet that you never have to worry about your appliances and etc again. “If we can’t fix it we Will replace it”. Lies.

Service representative very clean, neat and professional. The area of repair was cleaned before the representative left. I felt the time he had to wait to hear from your company to approve the necessary repairs was excessive. I think he waited 45 minutes or longer for approval.

I am so pleased with the customer agent, Tony **! Outstanding communicator and motivator! I give him a 10 star rating for his super superior ability to explain what Choice Warranty can do for us!!! Hats off to Tony!!! I recommend calling Choice Warranty for their affordable home services.

Anthony was a big help and know all about Choice Warranty. He sold me. Great salesman. My experience was very good. Thank you, thank you, thank you. I had questions and when I called Anthony he was able to help very quickly.

I have a Choice Home Warranty but I would strongly NOT recommend them to anyone. It’s the worst company. They don’t have a tie-up with good technicians so if you go with them, you have to spend the extra money and you will never get reimbursed for the extra you spend. Be cautious. Here is my experience with them. I reported a water leak issue to choice home warranty and they assigned Daugherty Plumbing. The technician came and went up to the attic and came back immediately (within 5 mins) without even checking the issue. He told me that, "There is no water pipe going in your attic so the leak is from the roof." I paid him $65 and then he left. Then choice warranty assigned another technician to check the roof leak since I have limited roof leak coverage.

I live in Arizona and in August of 2019 my AC unit went out for a second time while under Choice Home Warranty and they were not able to get a service technician out for 2 days (temp was above 110 degrees). I ended up cancelling the second claim and replacing the unit out-of-pocket and as a result of my unit going out my dog died of heatstroke. Now my water heater went out and has been out for a week because Choice Home Warranty would only pay for standard shipping but I guess it's better that I smell bad than to lose a family pet... Hopefully my water heater gets fixed soon but it's over 7 years old so who knows how long it will continue to work.

Dan was a excellent representative for your company. He was able to explain everything to me so I would understand he was very professional and caring. I look forward to continuing great helpful service. I will recommend your company to my friends.

They reached out to me constantly to buy there Warranty. They come down to $450 annually. First claim after about 33 days HWT leaking. They send plunder out. He takes $75.00 service fee. I don t hear anything next day. I call Choice one hour later I get a denial. They said anything regarding storage tank not covered. Well all parts are attached to storage tank. Needless to say in 33 days I cancelled them. They stated since it was after 30 days they would keep $50. I also bought two warranties. So I lost a total of $175 for nothing. I sent them an email of my concerns, no email back. BUYER BEWARE!

Washer leaking. Repairman was onsite before scheduled time, and fixed the problem on the first trip. He was friendly and careful not to make a mess. The person on the phone when I called it took all of the info and it was nice that I didnt have to make a second call.

Very hard sell, I knew what I wanted and was constantly being upsold - seemed the kid's manager was encouraging the constant high pressure pitch. As a professional salesperson this was the closest thing to a used car transaction I have been involved in. Finally purchased the policy after threatening to go elsewhere. Will see if your service is any better.

We experienced hot water in the hot tub. APC was sent to fix it, did an excellent job to complete so well. John was so kind and helpful to restore the hot water, and we are so happy for the hot water restored for the guests.

It took 6 days after the claim was initiated to get a service person to the house all the time while my water tank leaked significant amounts of water. After all this CHW advised me that the tank was not covered.

We have contacted Choice many times since purchasing our home warranty and have never been unhappy. This last visit was excellent, appointment was scheduled later the same day, the men appeared at the appointed time, and were very efficient and helpful. Can’t ask for more!

I was asked in a survey to rate the technician that CHS sent out and I rated him a 9/10. He was knowledgeable, courteous and prompt. If they had asked me to rate the Warranty itself I would have given it a -10/10 because I pay and pay for months and months and pay for extra coverage for things such as a refrigerator only to find out that they won’t cover the claim due to 1 poorly worded reason when there are 5 other things that the claim should cover. And the option to appeal is baloney. I will add that my last claim on my oil burner that was leaking never even got a technician to respond and so I hired my own and then realized that trying to get that reimbursed from CHS was like filing for an act of Congress. I am switching my home warranty to AHS if the refrigerator claim appeal doesn’t get approved.

Have had to use them several times since we first moved in our home. Very quick in response time. Had them with our other home as well. I'd have to say they are the best warranty on the market right now.

I signed up for the 1 year coverage but then I got bombarded by more salesmen calling every few hours trying to sell me the longer 3-5 year programs. I must have had at least 5 calls trying to get me to upgrade. This turned into a scam of your company trying to pressure me into more money.

Pleasant rep. To talk to. Steven, was very knowledgable and was very proper with words. He went out of his way to try to find some discounts so that I could afford the coverage that I need on home and explained how at wauld hi.

Heat/Air exchange motor fan. Injured from car accident, in hospital. Can't say much. Excellent Choice personnel. Excellent and timely of Bosch Bros. For repairs. Best was executed by repair people. Excess charge for a Saturday call. Acceptable. Sorry, can't take photos, in hospital and part (fan) not visible after replace. THANK YOU.

MR ** WAS VERY HELPFUL WITH ME AND SUPPORT SENIORS. Looking for best service and support. Will recommend to my friends. I need a list of my coverage and account number. I have not received it yet. How do get benefit if some people call and joined on my behalf.

I not happy with you all over my dishwasher because it was door you don't cover it, really that is all I have. But I have you paid for till 2022, soon have to just get by till my time is up and then I will find someone else.

If I could give 0 stars I would. Every time I have a claim it's denied. They ALWAYS find a reason to deny claims. I haven't had heat all winter. I have a small child and 2 elderly people living at my home, and we've had to use space heaters since October. The first appointment they sent an incompetent technician out who lied and told them they replaced something on my unit which is news to me because they told me I needed gas. Then they sent someone else out who determined the valve or something was cracked. Of course ANYTHING to deny the claim. What's the point in this warranty if you never repair anything? And don't get me started on the appeal process. Just another way to waste your time. They pretend to be reviewing it only to tell you the same thing. Then they over talk you when you're trying to just get help. Worst customer service I have ever experienced.

I was VERY PLEASED on how easy it was to make a claim. I was very impressed with the process from beginning to end. The technician was polite, professional and answered all questions I had. Again VERY IMPRESSED!! Because of this, I will DEFINITELY recommend friends!!

On Thursday I placed a service call with Choice for my washing machine. A technician was sent to my home the next day. He wouldn't accept a debit card as payment for the service call so we had to get cash to pay him (would have been good to know that beforehand). He stated he didn't have the belt to repair it but would come back on Monday and someone needed to be there. On Monday we made sure someone was home all day. No technician and no call. On Tuesday, tried calling the technician but he wouldn't return a call. Called Choice and they stated (after placing me on hold to call the technician) that the technician would call me within an hour. No call.

This is the first time I have used Choice services. They acted on the request immediately and repair work was done within 1 day of raising request and was completed with full satisfaction. Choice was able to respond all question immediately. Thank you.

When I called in to sign up for a month to month the sales rep was telling me about another plan. When she was done she asked if I wanted that plan for further savings. I said NO over and over. It really made me feel bad. But I signed up for the month to month even though she was pushy and made me feel bad.

We won’t use Choice next year. We’ve spent years with Choice and every time we lose an appliance, we come WAY out of pocket to replace it PLUS the $45 fee. It’s been horrible honestly. Choice says they will help but they give only a 1/3 of what you can find a new appliance for. I just don’t trust them to help us cover our appliances. Never again.

I had been looking at getting a different insurance for several weeks now. I believe Roy worked very hard and was able to get me the very best policy that fitted our needs at a great price. I did not feel pushed to go one way or the other but felt like Roy explained all the options for me where I could understand them. Thanks Roy for taking the time to work with us.

HORRIBLE HORRIBLE HORRIBLE company to do business with. Scam artistry at it's best!!!! Please avoid by all means!!!! On May 9, 2019 I was called by a gentleman named Barry from Choice Home Warranty because they could see where I had been researching warranty companies....anyhoo Barry told me all the enticing benefits of being with Choice. I told him from what I was hearing he sparked my interest but before I can commit to anything I would need him to go over my CURRENT warranty contract with me and compare if they covered all and if not more than my current company. Barry said yes, yes, yes, to all my questions. That and the level of professionalism Barry showed is what made me even change over to Choice. Now let's fast forward to 12-13-19 and $313.36 in contractual payments when I have to file my first claim.

I contacted Choice on Sunday. As my shower was backing up with toilet paper. Repair company came out two days later on NYE. They snaked one of the main lines and the problem was fixed in less than 20 minutes!

So I had a repairman come out and fix the problem, they do not pay for valve replacement in your heater system, now they say they will fix any components, so I'm out of pocket money of $380 plus what I have been paying for a warranty for 6 months I'm out of that money also never again, I've been better off replacing the home unit.

Cynthia really sure of herself and the insurance was what she was sure that I needed and I do. She explained to me how the homeowners insurance I have with Allstate is not enough. So I was sure that I was under insured.

Updated on 06/15/2020: A/C Repair. Choice had me an appt for repair within 24 hrs on a weekend. Fantastic! The technicians showed in the window that Choice gave me, I would have liked the technician to call me in the morning to confirm when they were on time after I contacted them for a proposed show time. They quickly diagnosed the problem and repaired the defective part with 30 minutes.

Technician was very polite and responsive to my plumbing issues. Believed to have located the source of my troubles. Took extra care in returning things to as they were when he arrived. Technician had necessary tools and resources for the work assigned. Care and caution was used to create an opening in my wall in an effort to find the source of my problem.

The technician who came was very friendly and professional. He automatically knew replacement would be needed and appropriate based on the symptoms and had a new disposal with him. He completed the job in about an hour. Very pleased with the service.

Glad I have signed up Choice Home Warranty. They did great so far and all my claims were taken care. Customer representatives are very friendly and guide us wherever required. Service people also very nice and helpful. Thanks for Choice Home Warranty.

I’ve been using Choice Home Warranty (CHW) since December 2017 after I switched from other company. I called them to repair my washer and dryer machines on 12/16/19, they answered the phone quickly, the representative was nice, friendly, and professional. They scheduled technician to come out to repair machines within two days. CHW offered me cash to buy new machines in one week after the technician could not repair. CHW is the best with decent premium cost and low service call fee. Their repair contractors are nice and professional. I highly recommend CHW to homeowner, friends and family who need home warranty.

Tell me one thing and the repairmen another. Told me you gave the tech the ok to perform the job then you tell the tech he needs to get another payment from me to cover his expense. My ceilings not that high. I fixed it myself years ago before I had the contract. An 8ft ladder was all that was needed to reach the fan. The tech himself was a good guy.

Choice Home Warranty will not cover your claims and lie about it. I am been waiting for my dishwasher to be fixed. The Choice home warranty first asked me to get the technician to come look at it and pay him 60 dollars. Once the technician told Choice Home Warranty what the issue was they said they will not cover it. After calling them for months and not getting any responses they finally said they will only pay 100 dollars for 250 dollar repair. Now I have to pay out of pocket to fix it. Choice Home Warranty LIKES TO CHEAT. Never buy this home warranty.

Helpful stuff. 24/7 service. I got a great rate. We came to know about this company from one of our friends. We got even cheaper rate than them because there was a promotional event going on. Very happy with the purchase.

As I told Michael **, I don't know if you recorded our conversation or not, or if you kept it. If you look up the people you sent out, First Stop Appliance, on the internet you will see just what kind of "professional" loser your company uses. This has been the most irritating and frustrating ordeal I've ever had to deal with. I thought you used reputable contractors to work with your customers, apparently I was wrong. Judging by the way they and you treated me I can only assume that not only are First Stop Appliance not a reputable company but I guess you're not either. I want to thank you people for absolutely nothing. I can't believe you would hang a customer of yours out to dry like that. I would be available to provide a more detailed account as to exactly what happened but I'm sure I won't hear from you again.

Initiated claim Saturday afternoon and tech was assigned same day with an appointment for the next day first thing in the morning. Tech had the heater blower motor replaced and heat back on in 15 minutes. A very pleasant experience.

Clothes washer - not spinning properly. Too much water remaining in clothes. Have to do rinse and re-spin on extra high for the water to drain properly and clothes to spin so that they can be put into the dryer without water dripping from them.

I had a 38 year old wall oven thermometer go out requiring a replacement. They offered $449.00 as a settlement to buy a new 24 inch electric wall oven. I did my research and found out that a replacement starts at $550 and more for anything decent! I had to call my adjuster twice, in tears, to get the $ amount increased, the finally agreed on $550.00, I had to pay $588 for off brand plus installation fee. Overall a very stressful transaction!

I’m satisfied with the contractor that came out. Prompt, pleasant and professional. CHW indicated replacing was cheaper than fixing. However the replacement funds were not for full replacement. Needing resolution I agreed to the second amount offered as it covered most of the cheapest appliance. I had to come out of pocket approx. $100.00+ retrieval and installation of the replacement. Contract indicated fixed or replaced, not "We’ll offer what we’d expect to pay." Probably won’t renew. :(

Buyer Beware with Choice Home Warranty, they will make up problems to avoid paying you despite professional technician opinions. We had a small crack in our furnace, in the heat exchange. Our furnace is 26 years old. Two separate technicians from two different companies, both came and took a look at it. Both agreed that the crack was due to age and normal wear and tear. Choice Home denied coverage claiming it was moisture damage from a non-existent humidifier. There is no humidifier attached to the furnace and there was no leak. When we told them that, then they claim that they will deny coverage because furnaces are supposed to last 30 years and since ours is not 30 years yet, moisture must have caused the crack. Never mind the furnace is 26 years old, and two actual professional were confident in saying moisture was not a factor. How dare our furnace break down 4 years early, the nerve!

We had a fire in a electrical outlet in our 12 year old's room. Nothing was plugged into this outlet and her bed was right next to this outlet. When the electrician came he made his recommendations and submitted the claim after we paid our 65.00 copay. He did not fix the outlet that has exposed wires showing in our 12 year old's bedroom and you denied our claim and now we have to appeal while our daughter's room has exposed wires showing. I am very disappointed with this process as electrical is nothing to play around with and I would have thought to say the least that an outlet would have been placed to cover the exposed wires as this is a safety issue to me. So would I recommend your home warranty? Sadly right now I would have to say no.

Ordered service for a very small gas leak found in attic during home inspection. Had to pay 85.00 on top of my monthly service fee, And all that was done was pipe fitting needed to be tightened. No parts needed no repairs. Plumber was very professional and friendly.

I was on the phone 1 hour trying to get the proper help for my refrigerator. I paid a lot of money for the warranty for 1 year. I have never filed a claim before and the 1st claim I filed was passed around and around. & I finally gave up after 1 1/2 hours. As a realtor I will never use this company again.

I am thrilled with the customer service that I received from Choice Home Warranty. The first claim I reported was handled in a timely fashion with speed, and efficiency. The repairman was knowledgeable and pleasant. The service far exceeded my expectations. I own a vacation home in Florida. I will be calling Choice to protect that as well. Thank you so much for such a pleasant experience. I would recommend CHW to anyone.

I am a landlord who has owned several rental homes and commercial property and have used other warranty co. with great success. Choice dropped the ball at every turn and I cancelled my policy. Basically in a nutshell we had a high water pressure problem from our main water line in the house due to a bad pressure regulator on the main water line as diagnosed by their chosen plumber, damage was caused to the power vent on the water tank and damage also to the tank itself. The high pressure in the house and the high pressure in the water tank damaged the thermal expansion tank.

The Tech arrived early, diagnosed the problem and solved it. We are very happy and would recommend Choice Home Warranty to everyone we know! My brother is already going to call Choice Home Warranty for coverage. And if he likes the coverage he will also recommend other family members and friends.

I have filed two claims and have had to file reimbursement with both claims. You sent me an email that you found someone a day after I had had the problem fixed myself. When I called your contractor to tell him, he stated that he was not planning on coming that day between 7 am and 11 am. He was only going to call me and set an appointment. This was a stoppage of water in the plumbing system. This problem could not wait. It needed to be fixed ASAP. It has ruined my carpet in 3 rooms and that is another expense because of waiting on you to send someone before you told me to call my own tech which I did.

First of all I think that you need to know that I am a Licensed Real Estate Agent here in Corpus Christi and I have a lot of influence on my Buyers when it comes to choosing a Home Warranty. I had a Home Warranty with American Home Shield for 2 years and became unhappy with them, when I had a leak under my Kitchen sink during the Christmas Holidays and their only plumber that they used in this area (Population 350000) could not get to me for 5 days. So, for 5 days I couldn't use my Kitchen sink. This summer I researched and talked to several different Warranty Co, and decided to go with your Company and I even bought a Contract for 5 years I think.

The woman who took my order was pleasant and knew the answer to every single question I had... and there were many! I now feel more comfortable owning my own home with a warranty to assist me for those emergencies we all dread.

Our home is only 3.5 years old. At the two year mark, I decided to purchase an extended warranty mainly to cover the A/C. Having lived in 3 homes prior, I’ve both renovated and built. My last new home’s A/C unit was ten years old and I sold it with no issues with the unit at ten years old. Unexpectedly, an annual routine maintenance uncovered a leak with our coils upstairs. What a surprise calling to actually use the warranty, only to be told it isn’t covered. I’ll be canceling the warranty and saving the extra money each month. What’s the point in paying (even with a new house) if coverage is going to be spotty. Sad experience.

We have a few properties under Choice. We sleep better at night knowing they’re covered and will be taken care of if something should go wrong. They are easy to contact and send someone out within a day. Brett, in sales, is who I call with any question. He is always patient and tries to answer even if it’s not in his department he’ll direct me quickly to where I need to be. Customer service is so important to me! Thank you Choice.

I’ve been with Choice Home Warranty for a couple of years now and have always paid my monthly payment on time. On Christmas Day our water heater went out! My son went and looked at it and said there were no leaks and the unit looked good! After troubleshooting the issue of the pilot light he determined that the thermocouple was bad and needed to be replaced or a new water heater purchased. I told him I would just make a claim because that’s why I pay monthly to protect my appliances around the home. The contractor they sent out wasn’t even a certified plumber! He tells me that the tank is leaking and I would have to buy a new hot water heater. Needing to shower and get this fixed I agreed and asked why my policy wouldn’t cover it. He told me they won’t replace if the storage tank had issues. The storage tank was fine and full of water. There was no water anywhere in that area! The guy even told my son he wasn’t a plumber.

Everything went 'dark' one night when I pushed the electric blanket on. Breaker would not fix it! Electrician came out and located problem with ceiling fan. All's good, but fan probably needs to be replaced. Return visit scheduled for Monday (today is Friday). Excited to have my bed and lights working again! (And I don't have to sleep in the dark)!

Customer service/Sells rep was awesome! Very kind and professional! She told me what the home warranty would cover, how much it would be, and she offered me different options for payment plans. I am pleased with the service provided!

I had service on my built in over in November and it took over a month to get it fixed. No thanksgiving cooking - not happy. And then in December they had to come out again - different problem. So no Christmas cooking - not happy. Still waiting for it to be fixed.

I like the idea that you had several different plans to get the most savings, I especially appreciate the senior discount and the fact that this reduces the amount I had been paying my former Home Warranty Co. Emmanuel did a very good job of explaining all the different plans, but I was a little confused when the money was charged to my account today when I didn't want to transfer to your company until the 1 Feb 2020. I just was shocked when this was drawn from my account today since this is Dec. and I am always running a little short of cash. It's no big deal, I had to transfer money from another account to cover this charge, I was confused because we'd been talking about paying in 4 month increments and as I found out that was another plan we had discussed earlier. I am a senior and don't catch on as fast as I should. But overall I am happy with the plan I got and I will recommend your company to others.

Both major claims were denied because of corrosion. The warranty company is aware that there may be some corrosion on the evaporator coils, so they use this as a lack of maintenance and denies the claim. As to the tankless water heater that was leaking leaked into an electrical component and caused the wire to corrode. End result denied due to corrosion. Additionally, they made up the the entire system was corroded which is completely false and fabricated. The authorization representatives coerce the technicians to say that it's possible corrosion exists in places unseen therefore the representative makes the assumption that the reservoir is corroded without thorough inspection. This is the biggest scam going and hopefully the states regulate them more and the courts send a message to companies who are scamming people out of millions of dollars and not doing the repair.

The fellow who we talked to was very nice and could answer all our questions we had. Did have to call C/S because an opt. item was left off our policy but he was able to correct this with just a call.

Called to make a claim. An appointment was set for a technician to come out. The technician was very thorough and was able to find the problem and submit the issue for approval. I received an email shortly after he left advising that the repair would cost more than the dishwasher was worth and I was offered a cash settlement to replace the dishwasher.

On 2 different occasions I submitted claims that were denied. After reading the fine print they should have been denied. My issue is that Choice did not proactively deny the claims, instead they scheduled technicians to come out my home, have me re-arrange my schedule, then have me pay $75 dollars to be told that the claims are not covered.

I was with a different home warranty for a long time. This year, I got moved to Choice warranty based on the reviews and price. However, my experience is really bad so far. First of all, they don't have good field coverage. They always go with an independent contractor, who seems to be not interested in resolving a customer issues. Their technicians don't care about the schedule. They show up whenever they want. The home warranty added a lot of stress to me and my family.

I filed a claim on my furnace. CHW sent service person out and it was determined my furnace heat exchanger had crack. Claim was denied, so I filed appeal. An appeal manager was assigned. I got a second furnace repair person (at my own cost) to check furnace. He determined furnace heat exchanger had cracks. Following CHW rules, my repair person and I called CHW authorization dept. CHW dept said would send email for how I can be reimbursed. Never received emai. Called CHW appeal manager, he said claim denied and everything that my repair said had been changed. So, ask for copies of all photos and reports submitted by CHW service providers. CHW refuses to provide copies.

The man came and told me I need a heat strip and a little freon.. So I guess I am not covered.. They said that was not covered on an older system. So now I will cancel this warranty because they do not honor it... and I even picked him up because he ran out of gas and I brought him to go get some with my neighbor's gas can... Hey George your company lies.

I requested and you delivered, just Better Heating and Air were great, Joe was our service person and he was very informative and Pleasant. He took care of the issue in a matter of minutes, thank you again for your services.

Please avoid this company at all costs. They refused to repair my Kenmore Elite Refrigerator which was well within warranty and had suffered an issue with the compressor. This was a 2016 model and was well within manufacturer warranty as well. They required me to connect with Sears who ended up sending the parts. After the parts arrived, they refused to send a technician to complete repairs. As a result, I ended up paying for the parts and repair. Overall, a very very dissatisfying experience. I urge you to avoid at all costs.

Water heater malfunction. The tech that came was very professional and knowledgeable. Found the problem right away. We were pleased with the service we received. Customer service was helpful on the phone when I reported the problem. I called Saturday evening and someone was here on Monday morning. Wasn't an emergency so that was acceptable.

I found out it is very hard to get them pay for any repair under warranty... they always come with reasons for not to pay... I had to cancel the policy and will never go with them again. I was wasting money and time.

My experience signing with this insurance company has been a pleasure. I asked a lot of questions, and they patiently answered all of them. The pricing is very reasonable too. I feel like I will be well taken care of with company.

I requested a quote only and then was inundated with phone calls. All I wanted was to shop and compare, so it was frustrating, particularly when I was working each time I was called. I did eventually purchase the plan, no thanks to the endless efforts to call and talk it up. I almost went with another company based on principle alone, but my husband vetoed me in favor of saving $50. In the future, one call would suffice, not 30 seconds after getting the online quote.

The guy that helped me pick out my policy did a great job at explaining everything. The only concern I had is he misspelled my street name on the house I have covered. Call back and they fixed the issue right away.

I filed claim online on 12/19 'cause my heat was not working right. It took them Dec 23 rd to get some to my house. He determined it was the blower motor so he sent it in to Choice. They they sent me a response the next morning. It has been determined that the blower motor has failed and is now in need of replacement. This will be a covered repair. Additionally it has been determined that due to the blower motor assembly being obstructed by the gas valve and the burners, the technician is unable to access the motor to make the covered repair, the technician will need to remove these two components to gain the required access. Please refer to your terms and conditions section F number 2; we are not responsible for providing access to or closing access from any covered item which is concrete-encased or otherwise obstructed or inaccessible.

I paid over a thousand dollars for a warranty, I even paid extra for ice maker coverage. My ice maker stopped working a few weeks ago. I called Choice and made a claim. They did send out a repairman who was very nice, he determined that my icemaker malfunctioning was due to normal wear and tear. He said he would relay this information to choice. I received a email 2 days later stating that my claim was denied for a manufacturing defect. I’ve checked with Samsung and there is no recall on my model refrigerator. The refrigerator is less than five years old and up until three weeks ago the icemaker was working great. I still don’t understand how Choice made that determination from my office in New Jersey. I think this is just a ploy from them to not pay for my claim.

Contacted CHW for two separate issues. Was denied both times. I received the policy with our property purchase. At first glance the policy appears to cover a majority of items, A large amount of excluded items...many within the covered ones...become apparent after reviewing the policy details. This creates a buyer beware situation. A property purchaser may believe he is getting a warranty which will cover more than it actually does. Know what you are getting and not getting before assuming anything.

I look forward to working with your company. Your representatives were easy to speak with and respectful of my time. They did a great job finding me a good deal. Thank you for your service. Bernard did a great job and called when it was convenient for me.

We were pleased that Choice Home Warranty issued a claim number quickly and that a technician came out to check out the microwave in a timely manner. He verified what I suspected, that the magnetron died. Parts were no longer available so CHS issues a check for $169.00 to replace the microwave. That's where the dissatisfaction comes in. The money isn't enough to cover the cost of another Maytag Over the Range Microwave. The tech was great but CHS doesn't really replace the cost of an item or the cost to purchase one.

Read bad reviews and hope I do not have to experience the problems with Choice Home Warranty. When I put in a CLAIM. I hope CHW honor their contract. I found out that I on a monthly contract. That is good.

Checked the claim after filing it over the phone. Many, many mistakes, such as what appliance and the problem. Only half was fixed after an email response. Please have someone answer that understands English. Because of the description, no one wanted to work on the issue. The appt to LOOK at the issue is 10 days after initial call. Who knows how long after that. I am diabetic and NEED my refrigerator. Problem was that the back half was freezing things solid. Can't afford an issue like this for that long. My 3 insulin products are most surely damaged. 90 days of each down the tubes! I think this could have been handled a whole lot better.

Tasha was assigned my case was very helpful in resolving my claim. My claim on my refrigerator was initially declined. The starter on my compressor needed to be replaced and my ice maker would not crush ice. I was told I did not have coverage on ice maker but that was not true since I specifically asked for this and Tasha did see that I was correct. She was helpful in getting this resolved.

I was satisfied with the Technician's work, however, when he repaired the leak under the sink, the faucet which had a steady drip (which I mentioned when I made the Claim) must have somehow been connected to the problem of the pipes leaking under my sink because I am still having a problem with the dripping water under my sink. As the technician said,if the faucet is leaking, I will continue to have a problem. Not happy or completely satisfied.

Aaron with Riprick appliance was prompt and immediately diagnosed the problem. He needed a part in order to repair the oven. He located a part and told us when he would return to complete. He was again very prompt and replaced the part in about 15 minutes. He is a very efficient and courteous young man!

Easy call, friendly service. Fair pricing. Quick response. Phone call was quick and simple to the point. Agent answered my questions and assured me of doubts I had. Offered me the senior deals. This seems to be a good deal but only time and need will tell.

I should have known that I would have problems with CHW from the beginning. I originally had decided to go with them as a warranty company because they had amazing reviews. Well I went in and filled out the information that was asked of me and immediately I had a phone call from one of their agents. He was so rude and made me feel like I needed to go with their warranty company for the next 3 years. He did not understand that I didn’t want to do that. He harassed me about not having money and made it seem as if I was just being “cheap.”