Choice Home Warranty Reviews

I appreciate Choice Home's services and overall my experiences have been great. I noticed with the last two claims there has been miscommunication between the warranty company and technician, which caused concern. Keep up the good work and please ensure there is accurate communication between all the parties.

In other words there are two claims for the same problem.

I would like to express our gratitude. Thank you for providing safety and security in this challenging time. Protecting family's, community's, and individuals in unity is important. Your service is greatly appreciated by many people. I feel comforted knowing my home is covered under a policy that will help cover any repair cost.

A/C repaired on 6/12 - froze up after 2 hours and having to turn it off ever 2 hours to thaw. Turned in another claim **. Please send another repair person. Please find someone locally so we don't have to until Friday for NV Handyman. Thank you.

I called in to get someone to come and look at a leak that We had in my garage. When asked where the leak is coming from I thought it was from the air conditioner but I was not sure. The person I spoke to asked me questions and then decided that a plumber was needed. When I got the email that they weren't coming for two days I was not happy but when the guy came and said it was the air conditioner and I had to put in another call to get an A/C person in I was livid when they told me they couldn't get there for another three days. In the mean time I had water all over my garage. I do not think the service is good. Other friends who have other Home Warranty Companys get either that day or the next day service.

We feel that your company did a pathetic job in helping us through a trying time. We had to secure a technician through your reimbursement plan and now really have doubts about getting reimbursed. The technician we secured was of the highest quality and very professional. It appears to me that technicians probably have trouble getting their pay from you therefore none will take your jobs.

I put in claim for washer - Kenmore. I was automatically pleasantly surprised I was assigned sears home service. The technician came, assessed the part needed to be replaced - had it in the van and replaced it. In all honesty the part was $20, but I have no idea what to look for and googling didn’t help. Very grateful washer fixed. CHW is $50 month and has saved my AC, washer and stove. This warranty isn’t for everyone. You have to know the age of your appliances and know if this for you. Granted the fee of $85 per repair is a little steep wish it was $50 but for now I have found this warranty useful.

After calling you I received a text message repair would be June 12 the day I called between 1:00-5:00 from Sears!! I called the # they left with me and someone in the Phillippines told me the repairman had called several times -no answer so rescheduled to 4 days later. If they told the truth the # they called the message says"this # no longer in service" & hasn't been for 2 yrs, so why would they call several times and why did you give this to Sears whom we have not used in years and have no confidence in!! Very disappointed in this treatment!!!

After 5 calls and emails I am still waiting for an explanation as to why I had to pay an additional $455 to have my water heater replaced. I am not saying that the charges are incorrect, I just want to know what I paid for and why!!!! It should be an easy question to answer. Why can't I get a simple explanation?

I am not satisfied at all with the service I have received on these two orders. I paid up front for three years on this policy. I had to take a $400.00 buy out on a $800.00 washer that the company refused to repair. I am still waiting on an authorization for my sewer system to be repaired after the technician came out and gave the an estimate. No one has contacted us on what the next step is for the repair. I am seriously considering contacting the Attorney General and the Better Business Bureau about this company. I feel like we have been duped.

Husky Garage Door gentleman came out to fix my garage door opener. He was very professional and knowledgeable. As it turns out the motor was burned out and the unit needed to be replaced. He followed through and I am extremely pleased with the service he provided... thank you!

With no air in the summer.. for what I’m paying you should have had a local technician here by next day!! The sales pitch y’all gave made it sound like you would take care of me but when there’s a problem ya don’t get in any hurry whatsoever!!

Case Manager Yvette ** was great, she listened to my complaints and was understanding. She did not try to talk over me, and we resolve my problem in less than 3 minutes. She was fair and it felt like I was her only customer, she was not in a rush to get me off the telephone.

They were the most professional, knowledgable and kind people I have met in a long time. Loved their service. Not only did they explain everything, but they showed me pictures as well. Would definitely use them to complete the work.

Oh, WOW. I called my service order in about 10 am. Within 1 hr I had a service date/time for 2 days out. Was provided Service Co name and phone #. About 1pm the repairman called, was in the area and had time to come. Within 2 hrs he had diagnosed and repaired my a/c. My goodness. Doesn't get any better than this. Thanks to Dustin **!!!

Home A/C would not come on. DEAD. Air today was called, they called me and we agreed on a time for service. The Service Rep b arrived, checked the whole system, found the problem as a failed start relay. Parts were with him and we were fixed. As a former manager of a large multinational firm, I recommend Choice Home Warranty.

This ongoing issue with the icemaker freezing up was finally determined to be more expensive to fix than to purchase a new fridge. Thanks for the cooperation in getting this 2 month issue resolved. I think that every effort was made to repair, but this must be a design flaw in the appliance - that or "planned obsolescence".

Terry ** was very professional and made the policy renewal process simple and easy. Rates are competitive as well! My experience with CHW was good over the last 6 years and am happy to extend it by another 6 years.

Updated on 06/18/2020: Furnace quit. Control panel burned out. Tried calling Choice and after listening to advertisements for 20 minutes was finally told that no longer taking phone calls and go to the internet. I needed heat so called our local heat/air contractor and had it fixed. It has been over a week and not being very computer savvy getting nowhere. Not happy.

Michelle was very good at explaining what was covered and what wasn't. She also explained that if you sign up for 3 and 5 years you get and annual price break, plus a lower service call. She was excellent and knew the product line. She was very helpful.

Technician was able to get dishwasher running but "Not sure it will work long, call me if it breaks again." It did and Choice made good on the warranty. Choice only paid $260 toward a new dishwasher and the average low end cost is $450 so not a great warranty. However when you subtract the $75 out of pocket for a service call that didn't work.... Still better than coming out of pocket for the whole amount.

The tech was very courteous, respectful and helpful. He explained everything to me and gave me options when he diagnosed the problem. I will recommend him and even use his services myself in the future. Best experience through Choice Home Warranty yet.

Markese was the technician who came out and cleared the clog out. He was professional and timely in his response. Great job!!!!

Had a leak in water line. It led to outside faucet. Until tech got here I thought the leak was outside. The repair company called it in but the claim was still denied. Had it not been fixed I would have had water damage. I think Choice is a Bait and Switch CO. Repair company was excellent!

Our experience was great. The employee was exceptional. Our AC is back operational thanks to 73 degrees and their professional employee. He was there at the appropriate time and completed the job in a timely manner. He made sure everything was good before he left. He also made recommendations for us too. Having Choice was a great decision in helping us keep peace of mind about our home.

We were scheduled for a plumber to come between 3:00 - 8:00; at 7:00 Choice Warranty leaves a voicemail that it has been reassigned to the next day. and with a different plumbing company. Not happy that we stayed home waiting most of the day.

Amy was friendly and very persistent. I believed in what she told me about the coverage of the plan. I was satisfied with the yearly rate. I did receive everything in my e-mail and I don't think it necessary to write more. Thank You.

Air conditioning. More providers are needed for this area. Once a contractor responded they were prompt in setting an appointment and arrived within scheduled time frame. Ken Aire was very quick and professional and made repair in no time. I would highly recommend them. Technician kept me well informed and explained what needed to be done.

The repairman George at Integrity Mechanical Solutions came to our house, looked at the water heater issue. He indicated we need a new water heater. He explained a date it would be replaced. He called later as he indicated to confirm that Choice Home Warranty approved the replacement. In the conversation, he indicated a time and date for the work to start and be completed. Later, I received a email indicating I would have to pay a flat rate of $400.00 for miscellaneous installation cost such as piping, exhaust flue for gas water heater, etc. I accepted the $400.00 charge. That was it.

Randy and his team got the job done ASAP. The first contractor was not aware on how to make the repairs. Randy’s team came on site, evaluated the situation and made the repair in under an hour. Great job. I highly recommend.

Tech was very knowledgeable and left the area very clean. The replacement of the compressor went smoothly. He arrived early and on time, asked permission to enter and if he needed to wear a mask, being aware of the current situation.

I called the next morning to cancel this service and was told I would receive an email confirmation, I called every day since and have not received any email to confirm cancellation. I spoke with Richard, Michael and John, please send email confirmation of the cancellation. Policy # **. Please send confirmation of cancellation.

Air Today service is outstanding! Office personnel were efficient; they scheduled a new appointment sooner than the original one set up by Choice. The service tech was friendly, knowledgeable and helpful. He quickly resolved the original problem, sent beyond the minimum service required for that problem. He also checked my entire system, explained the results of his exam, and suggested future needs.

Leaking water heater. Claim filed on June 01, 2020. Repair or replacement being delayed on grounds that an earlier claim - #** - had been attended to whereas in fact the heater was neither repaired or replaced. Have written several times, the last on June 09, to no avail. Very sorry that I signed up with Choice Warranty. Early resolution of matter would be appreciated.

I submitted a claim online and a technician was there within 48 hours and completed the job in no time and I had my refrigerator up and running again. I highly recommend Choice! The customer support was excellent. Very helpful!

The best technician that have come to our home! He was on time, efficient and took the job with the utmost professionalism. Will definitely be using him again in the future. He treated the problem and not just the symptom.

I received incorrect information when I first submitted my claim but I was happy with the results and speed in which my A/C was fixed. The original call taker told me the self reimbursed process was no longer available but found out later it was.

My oven range could not be repaired, The claim representative C ** was able to offer a cash out offer to help offset the price of a new stove. She was very friendly and a great rep. I appreciate her quick response to my situation.

Air conditioner. I submitted my request at 5:45am on June 12. Usually hear back in two hrs. Did not get a call so I called Choice cservice. Was told to check email. None received. I called a tech due to my 89 yr old mom living with me and our high temp was 99 degrees. The tech was fabulous but not under home warranty! When I checked the tracking info in my request at 10:30 pm it said you had no technicians. So my out of pocket of $310 is not covered by home warranty. In the past I have been happy with choice but this experience has me wondering about continuing after end of contract in December.

Marc ** was Fair and just. He was my Case Manager-- Norman H was my technician And did a great job trying to fix My Washer and Explained why it could not be Fixed. A deal was and I will get paid for my Washer. Thanks to all, I will get a new washer. GREAT COMPANY-- Choice Home warranty. DR Sam **.

Mr. ** came out to fix our ac unit and did a wonderful job. He was prompt, kind, and very professional. I would recommend Jackson Unlimited Heating and Air to all my family and friends. We will definitely use him again.

I was charged a $60 Service Charge for the Tech to tighten hot & cold water handles. Eventually the handles will wear out from forcing tightening. If a problem in the future should arise I'll be charged a $60 fee for the problem that arose in the past.

One switch operated both the ceiling fan in the loft and the light package on it, but the light did not work. Ishmael ** of Genesis Electrical Services arrived with an assistant and quickly tracked down the problem to the remodeling that the previous owner had done. He made the repair in no time flat, and obviously had the knowledge and skills necessary to solve any electrical question. We will be calling him for our own remodeling of the lighting in the dining room!

Noticed the ac wasn't getting cold all of a sudden about the time going to bed the other day. It would kick on and run, but only stay at 80 inside home. So the next day, we called in our warranty and scheduled a repair. Even with the Covid-19 issues, they came out the following day. It was fixed and continues to work great. Small repair, but rather have an expert come fix it.

I had 2 different issues in one week and the customer service I received was great! As soon as I filed the claim, I received confirmation and an appointment was scheduled very quickly. What is normally a very stressful situation (washing machine broken and freezer broken) was a lot less so because of their responsiveness. I would highly recommend.

I called last week to have my washer and dryer looked at due to we we're having problems. No one showed up. So it was reassigned to another contractor. A contractor came and looked at my dryer. I am still waiting for my washer to be repaired. The contractor was supposed to come on yesterday. I have not received a call and no one have shown up to repair it.

I entered a claim for my garage door opener some time ago and it has not been addressed yet. It prompts me to ask why do I have a home warranty service that does nothing? You kept sending me emails concerning if I wanted to do it myself but that would sort of negate the need for a home warranty.

The company handled my claim very effectively. Great customer service. Very responsive and sensitive to the seriousness of the problem and the need for expediting the process in a timely manner. The company assigned to perform the installation worked very efficiently and professionally to restore service in a very timely manner.

This worked out real well. The AC guy came to do annual maintenance call but he said the condenser wouldn’t turn on. He was going to charge at least $80 to repair before he could service. Told him we had home warranty and he was already a contractor with Choice. We called them and they worked it all out right then and there while the guy Was at my house. Easy least. Been with Choice for a long time and very happy with them!

My claim was denied because the wearing down of ball bearings was not considered normal wear and tear! When the ball bearings wore down, the motor housing shifted causing it to stop working properly. What part of this is not normal wear and tear???

Excellent service solves problem in a zippy!! When I signed up online it used my billing address as coverage address automatically. It didn’t allow the coverage address to be different. I called and it was handled on phone in a breeze.

To keep this short and simple this process has been a huge disappointment. I am one month into getting our AC repaired And as of today it is still not fixed or working at all. I want my money back from the company I paid to repair it as well as the money back I paid to cover these type of broken appliances. The process has been anything but smooth. The repair company blames CHW for delays and CHW blames repair service. Either way I’m into this about $500 and still do not have an AC that works. This piece of equipment should have been replaced, but no, instead you insist on throwing bandaids on it. Also, the repair company continues to disappoint. It’s been continuous excuses.

Najeem went above and beyond to ensure our air conditioning worked properly. He ended up having to come back a few times, yet he remained extremely professional, polite and patient! Thank you so much, Najeem. Thank you, Choice for working with such quality businesses.

Plumbing problem. Good Job! He was prompt, very efficient and reliable. He identified the problem, waited patiently for water to be turned off by the City of Houston, and came back and completed the job promptly. The Choice Warranty Staff was fair and helpful. Thank you.

Today I enrolled w/ CHW. I have not used their services yet but as far as the initial customer/company engagement went it was awesome. Anthony was well informed, very helpful and was willing to work with me. I’ve seen reviews for CHW so I decided to dump my old company and enroll with them. So far, so good.

My water heater was not working. Did not have hot water. Tried to light it but I couldn't light it up. Called Choice Warranty 6/11/20. Service people came following day 6/12/20 and he was able to light it up. Said that sometimes wind goes down the pipe that goes up to the roof and can turn pilot off.

Super quick response, great outcome! Thank you! Replaced fridge, couldn't be repaired. I did not even need to speak to anyone about the buyout process. The repairman was outstanding, was in and out and even followed up with me at a later date.

I rated the repair work a 3 star. My keypad and two remote controllers still not working because Choice Warranty does cover the replacement of these Items. So I asked the repairman if he could replace the Batteries on the devices. He replied No!!!! However, he did an adjustment on the Garage door cameras which took him only 5 seconds. That corrected my problem and the door is working OK. Anyway the Customer service Lady that placed my claim was very professional. The repairmen was very Lackadaisical...

The Home Choice Representative was great. We wanted to credited for a service charge fee from a A/C contractor who did not complete the job. And to make sure they didn't get paid for services they didn't do. We truly truly appreciate Legacy Electric (and requested they get paid for completing work left undone but the A/C company). Long story short. Texas A/C &Heat came out and basically didn't complete the job. The left wires disconnect and everything. They told us we needed an electrician. So, they contact our home warranty company to let them know. Legacy Electric was contracted to come out.

Your sales department is incredibly overbearing and you were extremely close to loosing a sale. The last guy i talked to, whom is the original guy I spoke with after I set up a phone appointment sold it. Between those times I was contacted no less than 10 times. This is unacceptable. Had the last guy not been so nice, it would have been over.

Extremely disappointing that you refused a claim for my son’s AC AND now you have REFUSED MY AC CLAIM. DEFINITELY will not recommend this company. I would give a zero if possible. The only redeeming grace was the man who came to fix our AC. He was very nice.

I did not get a response from CHW for a air conditioning tech to come and fix my air. So I put in for reimbursement and got in touch with Ron's Heating and Air and he came out in a couple hours and didn't have time to submit all that info. Billed me and left. I called CHW to just cancel my subscription cause I'm not going to go thru this every time I have to have someone out. Talked to a real nice lady and she was going to try and get me reimbursed and said she would call me on 6.11.2020. I sent her the invoice and also pic of info off of the outside unit. I emailed her to today and I have still not heard anything. If you need the email account info contact me and I will give it to you. Thank you.

Very friendly and professional service rep. He was on time, knew his craft and could easily explain what the issues with my system were. I could tell he is someone that values his customers. Very courteous! I would definitely recommend him to a friend.

Contractor never showed up. Contractor stated he never got the work order until after the scheduled appt the day after it was sent.? Cust service was not helpful at all. Would never recommend choice. The claim they say before for plumbing was also a fiasco.

The customer service people were rude and kept messing up my orders and appointment times! I do NOT recommend this company at all! Very unprofessional and I couldn't hardly understand what the customer service agents were saying. I have nothing else to say.

We have been out of hot water heater for 2 weeks and CHW still can not find a contractor to help us. CHW just keep telling me that they are waiting for the contractor to submit the part specification information, but the contractor kept insisting that he has submitted all the information. This has been going on for over 2 weeks and CHW has to reassign a new contractor but so far they can not find any because no one wants to work with them. They offered me an option to find my own contractor. I have called at least 5 contractors and they all refused to work with home warranty companies. Bottom line, after 15 days, we still do not have hot water.

Dryer. Due to the Covid pandemic I was not able to get a service person through you. However I did find my own man. He did a wonderful job and did not charge me as much as your $85 minimum. But I will try you again next time I need some thing fixed since I have your service.

Oven not working. Appointment for repair made promptly. Expert repair done by Rich from Apple Appliance.. I’m impressed with Choice, they are customer focused. Recommended my Neighbor right after appliance was repaired, he went online and signed up right away. I received an extra month on my plan for the recommendation.

It took 2 weeks for the first electrician, from Willis Elec. to come here. After 2 weeks and no response, another tech was sent and tried to install a fan. It was the wrong one, because he did not know that I had vaulted ceilings. I was told that I did not have to pay another $60.00 for the second electrician. Something he was unaware of. He came here over 2hrs away. Also, there was a misunderstanding about the second fan. It takes forever to get a hold of someone. The electrician explained that I need a more expensive fan than is allowed. I am willing to pay the difference, however I don't know if this electrician is willing to come back out for such a long trip. Lydia **, case manager sent me an email with her tele #. I have left 2 messages with no reply. I also left a call back request with no reply on your regular #. This is unacceptable. I expect a call back today.

My A/C completely failed. The technician you sent was amazing. The man showed up on time. Took his time. Explained everything. Went above and beyond. He was from Assured Air Conditioning. In my opinion you have found a really great asset.

Matt of White's AC Service was excellent. Showed me what he was doing, and also taught some good maintenance tips for future! Was very thorough and tested everything to make sure before he left all was well and working perfectly! I most definitely would request him again for this house and any other AC needs I may have at other homes.

Outlets & Vent Fans. The company's customer service representative was professional and friendly. The technician was outstanding. The dispatcher was horrible. He did not tell the technician about the third claim #** (back-up generator). The technician was unfamiliar with the generator but said there was someone else at the company who was qualified. Instead of dispatching the correct technician for the generator, the dispatcher reported to CHW there was nothing wrong with the generator and did not admit his error. In the end, CHW had to commission another company. I paid another service fee to the other company when I was told by CHW that it was unnecessary to pay a second service fee for the same claim. I am still contesting the additional service fee with CHW.

My House was not cooling off properly and I suffer from COPD and needed to get the situation resolved as soon as possible. The customer service representative was courteous and Choice Warranty was prompt about sending out a service company to resolve the problem.

Updated on 06/17/2020: I have called numerous time and have waited several times for over a hour to talk with someone. The callback feature only works part of the time. My repairman has filed the requests on a timely basis and we are still waiting for a settlement. Heat in Texas is over 90 degrees and this is tough on senior adults. We have always had good luck with past claims in the past, so what will it take to work this time. Where do we go from here? Our Texas Attorney General Ken Paxton has a special heart for senior adults as one of his campaign slogans. David **.

G&H Electrical first did not show then when I call the tech said he didn’t get the claim and will come tomorrow. Ok he show up and diagnose the problem. I needed new fans. I had already purchased 2 but when he open the box they were not the color I wanted. So I took them back and exchanged them and he came back the next day. Finished within 2 hours. Great job.

My central air conditioning is not working. There is a coolant leak somewhere that of course is not covered. There are so many things excluded and not covered so I feel no matter what Choice was not going to fix it. I’m seriously thinking of discontinuing Choice home warranty. VERY DISAPPOINTED!!!!

The contractor was on time, nice young man, and a very good job. Choice Home is a very good company. I have been with them for about ten years and every time I used them service was fast, and everybody did a great job to get my problem solved.

I felt like he was using high pressure to get me signed up He did not explain everything.. I felt like he was more interested in getting me to buy the home warranty than answering all my questions. Did I get the gold plan or the standard plan?

We have a Choice policy on our main and are very satisfied with the service providers and coverage. Did not nickel and dime when a pool pump motor needed replacement. So we purchased a policy for our 2nd home. Great reps and contractors.

After a leak was found, Choice refused to authorize the sealant. They authorized freon, but not sealant, doesn't make sense. I know the policy says, "No authorization for leak detection." This is the second time in 10 months that freon had to be added.

The technician was extremely polite, knowledgeable, courteous and professional in all areas. I would be pleased if he would return should another electrical problem arise. I thank him very much. I was very pleased with him. He was prompt and he was very conscientious.

Discovered a floor covered in water from my washing machine. After cleaning up the water I called Choice Home Warranty. They took my info. online and shortly after a representative from Choice called to tell me that a repairman would be at my home the next day. The repairman took care of the problem and took the time to explain to me what the problem had been. I am so happy with the quick courteous response. A keeper.

Electrical problem. I was extremely happy with the work HCB performed at my house. Came on time, for problem fast and completed work to my satisfaction. If I ever need an electrician for a project, I intend to call HCB even if it not covered under my warranty.

Very pleased with the over this phone option - very easy and useful way to start protecting your home. Was referred by a family member and was not disappointed. Will recommend Choice Home Warranty to other home owners and/or family and friends within my network.

I spoke with a supervisor following my inquiry to Choice Warranty. The supervisor advised me my policy is thru December 4, 2020. I will not renew with Choice Warranty. You promote your service extensively, with rewards for referrals, and discounts for renewing early, but had an opportunity to correct a grievance for a long time customer and did not come through, over an insignificant $45.00 copay I had to pay twice because as a layman I couldn't tell whether a leak was due to plumbing or the dishwasher. I will be going back to American Home Shield, a similar service. I was with them for years before switching to Choice.

AC repair. I have already left a review of this account. I have not, however heard back from CHW regarding the cost adjustment requested. I would appreciate a prompt acknowledgement of the adjustment. All other correspondence regarding this matter were satisfactory. I am pleased with CHW.

We are selling our house and buying another. A home inspection revealed an issue with the dishwasher. We called Choice and they responded quickly, effectively and efficiently. We have, already, purchased a Choice Home Warranty for our new home. And, we will be transferring the remaining time on our current warranty to our buyers.

Choice America promptly assigned the claim to a local AC tech. They came promptly within 24 hours and fixed the problem. Glad I bought the Choice America plan. The price is very reasonable considering the fact that I bought a 5 year plan. Will renew at the end of the term.

We realized there was water leaking in our basement - we were unsure of where it was coming from so we filed a claim for plumbing. Due to the current virus conditions CHOICE was unable to get a technician quickly so they allowed us to find our own and utilize them and submit for reimbursement. This process was fast, easy and approved - not we just await our check for the difference between the cost of the service minus our service fee!

It was very easy to set up the claim. I received a quick response from Choice Home Warranty and also from the local technician company. The appointment was set up within an appropriate time frame. We actually did cancel the claim because the problem was resolved before the technician came. We were able to cancel it several days before the appointment. But we were impressed with the quick response from Choice.

Unclog drain. Good, timely response and service. The customer service team was very professional in handling the call and scheduling the service call. The repairman that are used are professional, and knowledgeable. Never had a problem with any repair. Have used Home Choice several times for many years. Have recommended the company many times to friends and relatives. I am a satisfied customer.

Hi. I signed up for service on 6/10. Now many different people are constantly calling me trying to sell me more add ons. Please stop calling me!! It is extremely off-putting and I am regretting choosing your company due to this. So far I have received up to 5 calls a day with additional e-mails. This needs to stop.

My technician was amazing! Very knowledgeable and experienced. He walked me through the issues and how he was going to fix them. First Class Plumbing is definitely a great company to use and I am so appreciated of their service to help with my garbage disposal. Highly recommend!

This should have been a simple fix of an ice maker. First CHW sent over a technician from a company that was unable to fix the problem after 3 visits. Then you sent over a technician from another company. I'm waiting on the return visit to see if he can finally fix the problem.

CHW was unable to find a technician in a timely manner but gave me the option of finding my own technician and they would reimburse me for the technician's services. I don’t think they could have done better. I think giving me this option is a fine thing.

HVAC not cooling. Ray from Merit Home Maintenance was very professional. He took his time to walk us through what the issue was and how it will be fixed. He came, looked at the problem, did some spot checks to see if there are other issues and then suggested a solution.

I chose not to renew my Choice Home Warranty again this year..Called and told them that..They took it upon themselves to charge my cc twice for the monthly fee in the past week..without my permission..DO NOT TRUST THESE PEOPLE...I didn't renew because of my experience with my claim in January..Their customer service and service in general was AWFUL..

Microwave. I am baffled with the fact that claim was rejected due to not worth fixing. The parts that are being replaced are under $50. However, I am grateful that you are giving me some monetary relief. Thank you for that.

Except for the fact that it took several days before I could get a technician to make an evaluation of my air conditioner. I am sensitive to the fact that part of that would due the Covid. My technician was excellent and work initiated immediately. Overall good experience.

The technician arrived at the scheduled time and got the work done quickly. He was friendly and explained what needed to be done. Process of submitting the claim went smoothly. Choice Warranty emails kept us informed about the process. Overall very good experience.

We submitted an online claim to Choice for our clogged shower drain. Choice was very responsive, an appointment was scheduled, the plumber was nice & knowledgeable. No hassles and the problem was solved. We would recommend to Choice to anyone looking for a home warranty company.

Took 5 days to even get an appointment scheduled. I was told lie upon lie upon lie. Emails were more lies. The company they FINALLY got to respond was great. That is the only thing I can say nice about this experience.

One of my hot water heaters failed to produce hot water. I realized this on Wednesday evening about 8pm and quickly went online to start a claim. Within an hour a plumber was assigned the job. I received several emails keeping me aware of the progress. By 7:30 the next morning a technician with the plumbing company was texting me asking how soon he could arrive. 3hrs later everything was repaired. Highly satisfied with the service.

Kaylee was very knowledgeable and patient. She addressed my concerns for coverage and payment. She presented various options for the plan I was interested in purchasing. Choice has better coverage than the warranty company I was with for years.

Service was set up within one day with A&J Drain Services once I made the claim that my kitchen sink was backed up. Two men showed up and had the problem fixed within approximately 1/2 hour. They were both very professional and knowledgeable. I would definitely call them for service in the future and recommend them to all my family and friends.

As a first time customer, I called looking to purchase a protection account and was rushed through the process with little regard to the questions I asked. I wanted to know what plans were offered and was only offer the $47 plan or the 3yr $1300 plan. When I asked questions, I was read verbatim what is on the plan that was emailed me. Sales rep was annoyed that I didn’t want to approve the upfront payment of the $1300 after I had already approved payment for the $47 monthly plan. I was rushed off the phone with little regard to any additional questions I may have, I had to ask for my policy number, I had to ask how I would proceed going forward, I even had to ask what the company website was. Only response I got was everything you need is in the email I sent you for every question I asked. I am reluctant to keep the plan I purchased and will be looking into alternatives plans before my next month is billed.

I am not sure exactly how this company is still in business. It is unbelievable the way that my boyfriend and I have been treated and I am beginning to question if what they are doing is legal. To make an extremely long story short, our air conditioning went out a month ago and we STILL. DON'T. HAVE. AIR CONDITIONING. They said last night that someone was supposed to be at our house between 3-8PM this evening. So, today, I made sure I was home. My boyfriend called the company just to narrow down the exact time they thought they might be at our house and they had NEVER EVEN HEARD OF US. (And, most definitely didn't have us on their list). And, this is one of MANY situations that we have dealt with over the last month. Where is the accountability? Who are we supposed to talk to about this? Where is the chain of command? And, does anybody care? (No)!

With the AC problem in Arizona you are sometimes taken advantage of. The first Company sent was a complete scam and ripoff and the experience was horrid. CHW sent a second service provider and they were great. If I had to deal with the first company again, I would cancel my warranty.

Joe from Geaux Pro Air was very professional, friendly and informative. He was efficient and was able to get my A/C unit back up and going rather quickly. Even though he had a rather hectic overbooked schedule, I really appreciated the time he took to educate me on my A/C system especially since I am a first time homeowner. I would highly recommend him and Geaux Pro Air to all my friends and associates.

My garbage disposal quit working and the claim that I filed went quickly. The technician was very nice and took care of my problem very quickly. My garbage disposal was replaced and is now working great. I would recommend them.

Washer Repair. You found a technician quickly and scheduled the appointment for early the next day, keeping us apprised of information as it was gained. We were notified when the repairman was on his way. Repairman assessed problem quickly and completed repairs in a timely manner.

Choice couldn't find a reasonable service response for our pool problem, so you offered us the option of finding our own service provider. We took this offer. When the service provider presented Choice with the invoice for services you tried to negotiate the price down. Since you couldn't provide the services I didn't appreciate you trying to hassle with the provider we PRODUCED for lesser cost. This was very unprofessional and almost cost me not getting service from a supplier we TRUST. Maybe prices on GOOGLE would be cheaper but I don't think Google installs. If you give me the option of picking my supplier, Don't pick at my supplier.

I'm so glad I signed up for this in 2019. I hadn't any issue with appliances, but 2020 I have 3 service tickets. The techs have been on time and professional. Updates on service tickets are promptly communicated. The service ticket price is reasonable.

Upon been convince to purchase Home Choice Warranty with their sales & marketing team, after the policy when into effect with the promise to provide service repairs or replacement in the the event of breakdown. I filed my 1st claim when my A/C unit broke down, upon the arrival of the technician which only took 2 minutes to diagnose that the 9yr old unit was unoperational and determined that the unit needed to be replaced. The technician submitted his report and home choice warranty denied the claim under their provision of unknown or known existing conditions. The term unknown is their umbrella for denial of any claim. The unknown is unknown when your unit will breakdown in the future and of course, since we all do not have a crystal ball to know when it will breakdown. To make the story short, the claim was denied and no coverage was provided at all.

I don’t understand for the life of me why you all deny all claims I submit. It’s a disgrace that the person working at Mister Plumber had to fight to get my work order completed. Is it what you all are paid for to collect people’s money monthly and deny claims. My garbage disposal was never changed and yes we have an issue with a backup that’s ongoing the city can’t seem to fix it so we pay you all monthly so why can’t you all fix it I don’t care if it’s once twice or three times a year! Very DISAPPOINTED!

My salesperson did an excellent job. I did get an email offering the $600 package for $450 with a $75 service charge. Instead I got the same offer for $530. If you could change the package to $450, that would be some excellent customer service.

My refrigerator is leaking water from the bottom, I emailed my claim this afternoon, CHW was very quick with response and I have an appointment for tomorrow with a repair company, so far, so good. This is as far as I can go with review since the repair is scheduled for tomorrow.

Thank you Harry, you were a very good strong sale person. Thank you. I am old school and you help me to come out of that today. Thank you. This is the first time in over 15 years of having a services such as. Sears closed their stores and I was in a lost for protection my investment. Again finger are crossed.

Hot water heater. First visit after call was 5 days. Way too long. W/I 3 days approved but not installed till 13 days later way too too Long, no communication during entire time. We had to call. So from date of first call to install was 20 days. Way way too long. Very unhappy.

5/18 fridge stopped running. Called CHW, waited and kept calling to see when tech would come. 6/11 tech ordered parts, next app 6/22. Over 35 days without my fridge. Tech was great. CHW urgency very sad. CHW needs to work harder at satisfying their members.

Timothy/** is a fantastic tech compared to my first tech Sammy who did nothing for me other than say 'oh the door is not closing all the way always. See how up pops open when closing freezer compartment!!!' But then came Timothy... Hooray. He found fridge fan in freezer section out so as did not have replacement for my GE model. He ordered part (which came to my home). Now just waiting for tomorrow Friday, for Mr. Timothy to return to replace fan unit & hopefully my fridge will be back on the correct cooling track. Ms. Penny

Seth ** was professional, knowledgeable, and courteous. Even when your phone system was not working properly, he took the initiative to find a way to return my call. Hopefully, he represents the quality of your company and the good relationship continues.

Everything is very good. And the person deal with me he is very friendly. I appreciate. He is good helping me. Thank you so much. I’ll let our friends know about your company. I hope stay with your company long time.

I put my claim in online & got an answer the next day. The washer was fixed 2 days after I placed the claim. I was impressed with the speed of the whole experience. I'm not happy that co-pay was $60.00. All in all good company.

I had just completed my online request for a quote and received a call from Rob with Choice. He was extremely knowledgeable, friendly and persistent. My husband and I are looking forward to peace of mind with our next 13 months of coverage through this company. We would recommend them to anyone looking for home warranty coverage.

Elliot at ext#** in sales was very professional, and was able to get me a very good deal along with military discounts. I would recommend them right now. My brother has been with them sometime now and has been satisfied.

Main level AC not cooling. Brick Street Heat & Air corrected problem. Technician found and repaired burnt wire due to arcing and reset tripped circuit breaker. Technician, James, was very polite, informative, professional, and efficient. CHOICE text messages kept me informed.

I’m very happy with what your company has to offer and the great customer service provided to me by Louis. I’ve already referred two people to him to sign up, and I’m pretty sure they’re both going to!! I have also put it on my Facebook and anticipate getting many other people signed up with your great Home Warranty!

I was rushed into buying 6 years and over a week later still have not received any formal paperwork. The salesman did not outline any of the policy and when I asked for an email with information on what I bought he didn’t send it. After a phone call I got a very generic invoice and a copy/pasted list of coverage obviously grabbed from another form.

I was not notified when I did my contract that I needed to provide information regarding my previous contract to have the contract start immediately. Air conditioning went out 3 days later and Arizona temp of 109 required immediate repair. First denied coverage because not covered for 30 days. Then 24 to 48 hours later we could get a pre-approval to fix. Not sufficient response. We fixed it for around $200 and were denied coverage because it was not pre-approved. Great price for lousy coverage and no out of the box approval. I would not recommend this to anyone.

Got a call today from the people out of Kentucky. They were calling to inform me that they would be out to fix my air conditioner. I told them that someone had already been out on Saturday. There should be better communication.

Prompt and fixed the issue. I have got 3 claims opened recently, Gas cooktop stove, Kitchen faucet leak and A/C not cooling issues. All 3 issues are covered by CHW and done a perfect job in assigning the technicians and follow up. Love CHW. I recommend adding CHW to all new homes so it gives peace of mind when things break down.

The person that helped was kind but a little hard to understand. Spoke too fast at times. Asked same questions typing while talking to her trying to be efficient. Had difficulty with my explanations as a lay person not familiar with air conditioners and correct terminology. The claim was placed and explanation was again a little too fast but understandable for most part. Sent email as promised. Overall experience was good.

The service technician was well informed and handled the repair well and the tenants were very satisfied with information provided. He was thorough and identified another problem agreeing to provided Choice Homes with details about additional repairs. I am hopeful that CHW will be helpful and refer the repair to the same technician.

AC Unit was not cooling upstairs. Technician was awesome and fixed the unit in under an hour! Appreciate the professionalism and fast turn around time. Call was placed in the morning and we were fixed in the afternoon. Thank you. CHW was a great decision for our family.

I have not received any paperwork from you regarding the warranty. Also it was to take effect on 6/28/2020 but I was billed immediately. I don’t have an order number as I don’t recall one being provided. I can not review your company properly as I currently have nothing to go on. PLEASE SEND WARRANTY COVERAGE PAPERWORK.

Rep was polite, offered enhancements as expected, and was appreciative of the business. Follow up to my online inquiry was quick, and delivered the better prices suggested. I was offered better pricing even after I had agreed to purchase the warranty. Pricing is a better value than my current electric provider warranty.

The technicians that came out were very nice. They were done with the job in a timely manner. One guy was in training but he knew what he was doing so I would have to say his training was going great. Thank you for taking care of us.

Plumbing. Rather than replace, you guys jerry-rig everything for a quick, but, not lasting fix. The technician was fine and professional and, I believe, agrees. You guys denied a second issue and didn't even cover the entire cost of the initial repair parts.

Plumbing. The technician was great arrived on time and completed the job and communicated the problem very well. He called the day before and asked what would be a good time for me and to find out in detail what the issue was.

The Repairman, George, fixed the initial problem, but it happened again within a few hours. However, when I contacted him, he came out right away and fixed the issue again and I have had no problems. Since the company was forthright and came back immediately, I feel the company is a good company and would recommend them again. I know things happen, but he rectified the situation immediately and this means a lot.

Excellent customer service, very friendly, i just hope there are no hidden distractions with this policy as this usually happens with other warranty company's. I will follow up after I use the service. But the customer service rep was amazing, thank you for this.

2 phases of existing problem: 1st phase completed June 10, 2020 - replace capacitor but AC unit After operating for an hour still blowing warm air. Problem identified- leaking air either in condenser coils and/or in the ducts system. 2nd phase - need to correct the air leak problem in the condenser coils and/or the ducts system. Status: Awaiting approval. Phone Customer Service - UNACCEPTABLE WAIT TIME (my case = over 20 mins).

Central AC. Absolutely wonderful! If I have further problems down the road with my AC PLEASE send the same company. The service Tech was polite, neat, clean AND efficient. He got right to work with diagnostics and swiftly repaired the unit. We had cool air within 30 minutes. He is a treasure. You should use his company every chance you get.

The oven at my home did not work and a GE technician visited my home on May 18. The technician ordered a part on May 18 to repair the oven and was scheduled to visit my home between 10:00 a.m. and 2:00 p.m. on June 9 to repair the even, but he never showed up on June 9. Even though I left a message on the website, nobody followed up as of June 11.

Comfortable lady great speaking voice explained all the options. Very understanding . Sold me the right package. Answered all my questions. Was glad I switched from AHS. GAVE CREDIT TO MY NEICE who referred me to Choice. Was a smart choice for me and Kayleigh made it easy. Thank you.

Dishwasher was leaking on left lower side. Door was fixed by serviceman who was very knowledgeable and professional. He came on time when appointment time was made. I would recommend this person to anyone. Thank you Choice. You got my vote.

The Purnell HVAC technician was very thorough and knowledgeable. He checked everything associated with my system and asked questions regarding regular maintenance and offered suggestions. I really appreciated that extra step on his part. My system is now working perfectly.