Choice Home Warranty Reviews

Service was good once the tech arrived. Your wait scheduled between occurrence and repair was too long. The time was almost two weeks between occurrence and service. If I had had no heat I would have had to leave my residence.

We initiated claim to fix a broken water dispenser and a repair person was sent out. Although he was able to temporarily resuscitate the dispenser for a day, it quickly stopped working again. As requested by the repair person, we contacted them again, and the person said he would return to complete the repair properly. He never showed, but later reported to Choice Home Warranty that the matter was closed, the item was fixed.

My Heating unit was blowing cold air so I placed a claim with Choice Home Warranty. Less than 24 hours later, my problem was resolved. The online claim submission was easy. CHW responded quickly. The technician (Rutledge Refrigeration) arrived at my house during the window they stated. Brian was very professional and well-equipped to fix my problem. Kudos to CHW and Brian.

REPLACE GARBAGE DISPOSAL. Loud clanging sound. Had to immediately turn it off. Nothing in drain. Serviceman was very polite and courteous. Arrived right on time. Excellent customer service! If you are looking for a Home Warranty, Choice Home Warranty is the one to choose.

Our 20 year old furnace stopped working due to cracks in the heat exchange. The failure occurred In the dead of winter in Chicago. CHW denied our claim based on a theory that water leaked in exchange and cracked occurred as a result of corrosiveness. In my opinion, CHW used this allegation to avoid paying a claim. I've of other customers having the same experiences as me. I'm done.

Two weeks into the job and I am still waiting for the repairman to come and take care of this problem. He promises me a 3 hours window every time and then not show up. Lenny came to my house last Saturday. Opened by my Dryer and left unfixed. Currently I have a dismantled dryer sitting in the house and nobody to fix it. I am sick of hearing his sobbing stories and how he is tied up with another appointment or he is in the hospital. He tells me that he has a forty years of experience. I can only feel sorry for all the people he has serviced. This has been my worst experience with Choice Home Warranty. Please take this repairman of my job and have someone serious enough to come and address this issue.

Had a problem with water leaking straight through the garbage disposal. Called the Choice Warranty folks on Friday and they scheduled an appointment for Saturday. Got a call from the company Saturday morning asking if they could come early. They arrived a half hour later. The service man rapidly assessed the problem. Had a suitable replacement in the truck and replaced the faulty unit in 15 minutes. I am a satisfied customer. Thanks. Ron **.

The Technician Choice Warranty dispatched the job to came promptly and was courteous and professional. He quickly diagnosed the issue which was a faulty electrical cord from my fridge. He then followed up with me and returned to replace the electrical cord.

I paid almost $4,000.00 in cash in advance, to protect my property when emergency occurs. Every call becomes an stressful appeal process, in my opinion some of their technicians are incompetent criminals including Home Choice, they request me to pay more in deductible than my contract stated they don't submit quotes for home choice then it becomes a long stressful process scheduling with several technician for a simple repair, my mother 80 years old have, she has over 2 months on and off no heat. They also send 3 different technicians to repair a microwave a year old previously replaced by Home Shield warranty. My previous home insurance comp. They can't fix the microwave. The filter keep blowing a fuse inside the unit. After talking to these idiots they place a long process for an appeal.

Toilet. The worker came in and assessed the problem. It took 10-15 minutes to do. He cleaned up and problem was solved. It only took 4 days to schedule and part of the delay was my schedule. I don’t have anymore to say.

Just want to let you know that I am not happy at all with your company. Every time I have a claim it always seems to be something that is on your exclusion list. This last one was for a microwave that went bad. You attribute it all to a bad magnetron and you are not covering. The tech said it was due to the magnetron being weak and the arcing was just a secondary problem. Anyway you can you tried to use your exclusions to the detriment of your customer.

I wanted to get protection for my home. I called Choice and was lucky enough to be assisted by one of your team members, Rachel **. She was all business, but she was very polite. She listened to me and suggested the best plan for me. She answered all of my questions. She made the experience uncomplicated. She is an asset to your company.

Choice Home Warranty was fast to respond. I like you can make a claim 24/7. Professional Appliance did a superior job fixing it in record time. Very nice and explained everything. A little disappointed that ice maker not included in coverage.

I just renewed my CHW contract. I thought long and hard about what I wanted to do. There have been so many times that CHW has pissed me off for their lack of honesty about their contractual agreements. The bottom line was that I actually had more repairs than what I paid for the contract. The other thing I want to mention is that there have been many, many times that I never bothered to call CWH for an issue that happened at my home. I just didn't want to hear the BS from CHW. That's right, BS! Things that were actually agreed to in the beginning that mysteriously became items not covered in the contract. To top it off, when pushed into a corner, CHW would refer me to their bottom line.... that they reserved the right to pay or not pay for whatever item is being discussed. One other thing is that there is a dollar limited on the items, another small detail that was never mentioned during the initial sales call at the time of purchase.

Refrigerator service tech very good. Fourth time is good but the only thing is I don’t know how to do anything about it but I’m glad to see that you can see how good it was for me to get it up to you.

I have warranty through this company. I recently filed a claim for heating that will not work. The tech (HVAC company) that came out put in a claim to have my air handler replaced but Choice denied the claim. I was not aware of this because Choice emailed me and told me that the tech's diagnosis was no mechanical failure and no repairs needed. Mind you my heat is still not working. SO I get upset with the tech thinking he was trying to scam me and all along Choice is aware that I need an air handler but keeps telling me the tech said no repairs were needed.

I recently bought warranty from this company and signed for 4 years. The sales person mentioned lots of things and I thought I will give it a try. But all their promises of warranty went off as soon as I submitted my first claim of plumbing. It was a minor issue like replacing expansion tank on a boiler and they made a big deal and I am still struggling with them. It has been a week and it still has not been fixed. They came back saying, it is an old existing issue. I am surprised to get that feedback from them, because no one can keep leaking boiler for 40 days. I have decided to cancel this policy. I have warranty from AHS on my other properties and they worked well so far. I will take another policy from them.

If you do not mind working with techs who are new to the industry or field, building experience and business off your back, or those that should no longer be providing services because they should have retired years ago, this is the place to go. After a month, I finally got my washer fixed. Each visit (4) in total, things were replaced, would work for 5 minutes and then boom, out again. Parts that he put on that he thought would fix it, wasn't and he would remove the new part and replace it with the old part he saved, moving on to what he thought was the problem next, and when it wasn't removed the part, replaced the old and so on.

Agent did not even know what a heat pump was. I had to explain to him about how the unit works. He kept want to know if it was water or oil heater. He finally sent me over to someone else who did help after a lengthy discussion.

The technician was very knowledgeable of my situation. He knew exactly how to solve my issue. And what was needed to be done and how long it would take to install. He gave us a list of popular brands of garage door openers. He also gave us a short history on our old model.

I am disappointed with the coverage provided with choice HW. My GE built-in microwave went out. The technician determined that it needs to be replaced, since no parts are available for repair. Since it cannot be repaired, Choice HW give me some money for replacement. I have 2 problem with this:

I am very pleased to report that my experience on 12/18/19 was extremely pleasant, quick and successful. Lee, our plumber from Un-stopper, was right on time and reseated our toilet repair quickly and professionally. We couldn't be more pleased with the Service provide by Choice and Lee at Un-stoppable Plumbing. Sincerely, Stephen.

Response was quick and repair assigned very quickly. Follow up from vendor was immediate. Repairman called within the promised time and gave arrival window and he was prompt, polite, and knowledgeable. Motor on garage door needed replacing so call was made to CHW with options offered in just minutes. Price was great and repair was finished quicker than estimated. Merry Christmas to me!!!

My claim was denied on a technicality costing me $$$$ right before Christmas. Why am I paying Choice? The technician was shaking his head and stated "this is why I don't do warranty work". USELESS CONTRACT!!! The technician needed access ahead of the clogged drain NOT JUST from the clean out. My claim was denied because he didn't specifically state "clean out". Since I grew up in the plumbing business I know this is a total SCAM. Most plumbers are willing to go the extra mile to clean out the drain in both directions since it will prevent a REPEAT VISIT. Thanks for screwing me over right before the holidays CHOICE. And NO he couldn't go through the P-trap under the sink because I didn't want the entire side of the house dumping water in my kitchen. Headed back to American Home Shield. At least they keep their promise. I should've never left.

I answered a call from CHW and spoke with the associate Dexter **. After being on the phone for a question and answer period, I made the choice to accept his offer which was offers too good to refuse. If everything will be as he explained it to me I am sure we will have a very good relationship.

The technician was very prompt; he was very knowledgeable and knew exactly what needed to be fixed and ordered part. He told me that this is so simple that I can install the new Ice drawer myself or he would come back to install. This only took about 20 minutes which I appreciated that he didn't waste a lot of my time.

Prompt service. Great value. Always friendly when filing a claim. Riteway plumbing came out and was very professional and friendly. I would definitely recommend Choice Home Warranty for all-around home coverage. Have had them for many years and would not think of changing.

Got the warranty. Turned it in on our refrigerator someone and said they couldn't replace it and earn $8,000 refrigerator. They're only going to give us $780. Do not get them and they're making us wait a whole month to pay another month premium to get their money. Leticia and customer service is the most horrific person I've ever dealt with. Horrible. No customer service skills whatsoever. Do not get this home warranty. You will regret regret regret it. Read the fine print. All they will pay in the very end is up to $1,000 for anything. Nothing is under $1,000.

Heat pump. We found out there was nothing wrong with it at all. We had never had one and didn't realize everything was ok with what it was doing. The tech. did a great job explaining everything to me. He helped me understand putting in a filter and getting my duct worked cleaned would be a big benefit to us.

Not getting cold enough. I put my order through online. It was simple and fast and I got a response withing minutes. An appointment was made with the service company and he showed up on time and was very professional. The problem was an easy fix and all is good.

For the second time this year, I have called CHW to report a repair need. For the second time this year, I have been denied coverage. And in both cases, I ended up paying the full freight on a garage door pulley issue and now on a leaking faucet. Your technicians are great - I just have to pay them the entire amount to get something fixed. Not sure this policy is worth it when I have to pay the entire repair bill. I should have read the entire policy in detail - and there are exceptions to coverage everywhere.

I would like to say this. I bought this warranty confident that they would hold up to their rating however they absolutely have not. Just like most warranty companies if you don't read the fine writing they find a way to sneak out of any coverage if at all possible. For instance I called in a claim for my dryer and they agreed to cover it. They then showed up a week later to fix it. The tech was given the wrong piece and left my dryer in pieces. I then received an email back a couple days later stating they were no longer going to cover it instead would offer me money to replace it.

You can check any order # associated with my account. My experience is the same. I pay month after month, but the two times I sought coverage my claim was denied. You can reference contract sections and sub-sections, but it doesn't change the fact that CHW takes my payments every month and then, cleverly, figures out how to deny coverage. I pay for appliance coverage, but the refrigerator ice maker isn't covered. My HVAC is covered, but not the gas valve, etc...

Just wanted to say that your employee Charlie was very knowledgeable and fair and knowing their products. I would recommend this company to my family and friends. My experience was a very good one, I'm happy with my warranties. A good company.

The service tech fixed the dryer in a professional manner and I'm pleased with the results. He showed up within the time frame that was stated when the service call was placed. The warranty service contract is a great value.

Working with Jayme is a joy. She understands that I'm a new homeowner and walked me thru the process of getting my kitchen sink drain cleared up after some flooding occurred. I appreciate her patience and her willingness to provide all the fine details to me. Though the reason why I'd be calling her would seem like a negative, working with her has been a positive.

I contacted Choice Home Warranty on Tuesday night, the next day a technician called and scheduled an appointment for that afternoon. If that's not great service then I don't know what is. The technician spent about 2 hours fixing my refrigerator. I would recommend choice home warranty to anyone.

Used the online claim request and within a couple of hours they submitted my claim and later that day sent me an email with appointment time. Contractor came out and fixed the issue within 30 minutes. Easy and convenient. Thank you.

Marketing manager Troy approaches boasting so much about CHW. 1 week after policy activation my stove top Exhaust broken. Submitted for a service request, Service guy came and charged money but nothing was told to me. Next day claim was denied. Reason it has to be repaired was mentioned. Why the heck I purchased the warranty, simply a donation to choice home warranty?

Today I spoke with Al at Choice Home Warranty and he was very informative and helped me in making my choice of a home warranty program. I chose Choice Home Warranty. They had a good price and seemed to have good coverage.

Warranty company made it quick easy and painless to have the parts installed to fix my oven. For a small deductible my oven was going within a week. The serviceman they sent out was wonderful. She showed up on time and was professional.

I submitted 2 claims and both times they found a reason not to cover it. They take long to get back to you after the technician comes the 1st time. I was having a problem with my pool filter leaking. They didn’t get back to me in a timely manner so I had to fix it on my own. I was having my daughters graduation party and could not wait any longer after waiting a week to hear from them. After fixing the problem myself I asked them to reimburse me for the parts. They did not even cover the parts. Stay away. They only want your money.

What I did not like was that garbage disposal I had was a Whirlpool medium grade one half horsepower and was replaced with a lowest Badger grade # (1) unit with only one third horsepower. I am understanding if item can't be repaired it was to be replaced with same model, I told you when I opened the claim with what I had along with a full description of the model, serial number and horsepower.

One star is too high for this organization. BUYER BEWARE! I would not recommend this company to anyone. I originally filed a claim on 11/13 because our furnace was not working. Choice initially scheduled a visit with a technician quickly and the technician came out and shared that our over 40 year old furnace would likely need to be replaced. He submitted this information to Choice along with an alternative solution of a new circuit board and new thermostat which is the option Choice funded.

Our first contact was with Kevin. We accepted a one year contract with possibly and annual renewal. This is our first home warranty so we will see how it goes. Our contact with Kevin seemed to go well and he answered all our questions to our satisfaction. We await our contract.

CHW responded quickly to my request for help and assigned a repair service within hours. The repair was accomplished quickly. I have used CHW for the past 3 years and have always had satisfactory service from them.

I recently had a number of home appliances replaced at my expenses. After talking to a relative, I called Choice. I signed up for their coverage and the additional coverage for my septic system. The representative told me the generalities of the coverage and referred me to the website. I signed up and extended the service to a five year contract. Needless to say the exclusions in the contract are numerous and my repairs were not covered. I honestly am considering the cancellation of my remaining contract. Looking at the repairs I have made in the past ten years very few are covered. Also there are caps on the coverage not discussed at the time of sign up.

Choice always responds very quickly. My washer was beyond repair. I received about 1/2 of what it cost for a new one. I'm not sure how it works if I don't take the first offer of cash. If I didn't really need to be able to do laundry I probably would have tried for more $.

5 stars for the second tech they sent out because they wanted ANOTHER opinion on my built in Kitchen Microwave that isn’t working. Both techs said it would cost less to replace it but Choice wouldn’t approve a replacement and chose to pay for parts and repair of the microwave and circuit board instead???? Made no sense to be but OK! Let’s hope it doesn’t break down again after this repair. #crazypolicies

I think 1 star rating is too much. Looks like a total scam to me. Every time I make a claim they reject it by either saying, "You didn't maintain it or it's a part of normal wear and tear." Then after appeals they pay like 50% of the cost of the repair every time I made a claim. My current repair was also declined. I just want them to refund the insurance premium since they aren't going to process any claims ever. The only claims they actually refunded were some bathroom clogging and you don't need an insurance company for that normally. It would be interesting to see how many claims they actually process in a class action suit and audit. Reminds me of the movie The Rainmaker.

Did a good job of explaining what he was doing and how things worked. Well pleased with his getting to our home at the time that was scheduled. He was well mannered and tried to do his best to resolve the problem.

The seller was very kind and nice explaining everything and trying to give me their best price. The ONLY thing he didn't mentioned was the Service Call Fee of $65.00. I don't like that because if something covered breaks and I call you for service, it is because I don't know what caused whatever problem there is in the equipment. If it is easily fixed with just a few dollars, they still I have to pay $65.00 for that repair and that is not fair to me.

Have not used them as yet to schedule a service call but if their response is anywhere near their actions in correcting an error on the contract I shall be quite pleased. All who I spoke with were pleasant and very polite.

This is the worst company ever. 3 claims none paid. Doesn’t offer repair folks for reasonable response time. Does not pay claims. Does not send customer service communication as stated, still no email or forms to complain after multiple calls. They call you with automated response for appointments but no such appointment exists with technicians so then you wait another 24 hour period for response. Yet you have no hot water, ridiculous doesn’t cover it. I prepaid for 5 year policy, MONEY WASTED. Buyer beware.

Excessive fan noise. Insulation blowing through vents. Technician was friendly, professional, and took care of the business. Due to this being a rural location, the technician or contractor had a 1-hour drive. He indicated that he is about the only technician that will take the rural calls. No Choice is having problems with finding a technician for my plumbing/hot water issue.

Great service. Was helped by ian and he is a good good sales young man. Read reviews and they are good too. Good price and good conditions. Good service fee, good plan of no maintenance receipts, roof leaks. Ok thanks for completing the deal.

The gentleman (Ryan) was very courteous, knowledgeable about the product. He answered all of my questions with patience. He explained all the features of the warranty and as a new customer, I felt very informed and confident in my purchase.

My experience I would rate a 3. The rep who I spoke with 1st was talking way to fast. He was over talking me and made me feel the company get paid off commission and trying to make a sale. The pricing was fair. Even something I found on the website for my roof I had missed when talking to him, because he was talking so fast. I caught off guard. I had to call back and speak with someone else to make sure I had it which I didn’t.

I signed up for your warranty today and I had several questions. Kendra was amazing! She was so knowledgeable and personable which made the call a joy. Looking forward to referring my friends for the extra months free. Thank you for a great experience.

I have not been so disappointed in my entire life. I pay my 65 dollars to hear "No we're not going to cover it." I rate this company at a negative 5. I no longer want any coverage and in fact I want a refund from this company.

Do not waste your money with this warranty company. On several occasions they made efforts only to not be helpful and never provided any real assistance. I never talked to one helpful or pleasant person. Research other warranty companies, this one does not provide the help you need as a homeowner.

First, understand that warranty companies only make money when the amount you pay for the agreement is less than what they have to pay. With some customers they lose, and with others they come out ahead. I understand how businesses operate; on average, they need to make money to stay in business. If you are signing up because your house is old and has a lot of problems, realize that many of the needed repairs will likely be excluded. Don't expect to get new appliances when one breaks down. Before you sign up and pay, read the agreement in detail. If you understand the problems in your home, you can make an informed decision. I can understand they can't cover everything, so if you do decide to get a policy, realize they only cover a specific subset of issues; There is a very high likelihood that the repairs you need covered will NOT be covered.

I bought the warranty and 4 months later my heat pump went out. They sent out a service rep to diagnose it. It cannot be repaired and they refused to replace it. They have a clause that if you have any type of corrosion, they can refuse to repair. Replace whatever is wrong. This is really a crappy company and I will make every effort to steer people away from them. Customer service is a pain and they are not helpful.

I"m going to try this service because reading your ad it seems like a good choice. I had another company I was going to choose but I chose your company because when I chatted with the phone associate he seems to know his business and convinced me to try your service.

We have had Choice warranty for a little over two years now and to say they are horrible is being humble. They are the worst. First, it has taken them at the very least a week to send out a technician. Every single technician we have had has been unprofessional and clueless as to how to fix the problem. Second, they almost cover nothing, the policy states that they cover a lot but when it comes to getting something fix there is a clause that prevents them from covering it. I once had a claim that took 6 weeks to get resolved. Lastly customer service is not any better, they always refer you to a manager who seems never to know how to resolve any of the issues. I would not recommend this company to anyone.

I’m always suspicious of extended warranties - but I have had 3 claims in the past year (2 in the last month) and I couldn’t be happier. Each was handled promptly and the service was excellent. I suggest you always make your claim online as it is much quicker. I purchased a multi-year contract to save $$ and have no regrets.

I purchased a contract on a home I bought that was foreclosed on. I had never had a contract with Choice Home Warranty but internet review seemed positive. First call was for a refrigerator that quite running. It was about 2 weeks before a technician came. He said it couldn't be repaired. After a couple more days I was informed it wasn't covered because of poor maintenance. Next the nice looking dual fuel range door latch kept locking and unlocking. The technician assigned y couldn't look at it for over two weeks. Since I had new tenants paying good rent I got my own technician who told me the main board failed causing the latch to malfunction and the parts were no longer available. He talked to authorizations and told me they would allow $400 but I almost immediately was told it was denied as the door latch burned out the main board and doors are not covered.

Please send policy. You got the money immediately as it showed up on my bank statement.

Repair man came on time. Immediately added a $75.00 charge because sink leak would not cover repair. The company never sent me the email about my complaint. Repairman phoned to say could not find the part at home Depot. To come back tomorrow. I am very worried. Would not recommend. Have been in similar situation with them before.

I am not really sure why I have a home warranty with Choice Home Warranty. The past two times that I have needed them, they have never been able to find a service provider, and when they finally did, they refused to pay for the repairs that were necessary. Trust me, I will not be renewing this warranty again.

I have a 40 year old furnace that was just condemned and now I am without heat in my home because you denied my claim to replace it. You used the fine print ** trap to deny my claim. It’s 40 years old and spewing carbon monoxide. How dare you leave your customers like this in the winter. I will be canceling my service and will ensure no one uses your services.

Your salesman was very helpful and answered all my questions. The plan is comparable to other home warranty plans and competitively priced. I also like the idea that you have your own technicians and don’t get sent to a service fly by night company.

My furnace stopped working on 12/4/19 and a technician was finally located and dispatched on 12/13/19. Remember it's DEC. with temps. hovering in the 30's & 40's. I called every day sometimes twice a day, I talked to people in csr. service in the dispatch dept. & the resolution dept. EVERYBODY was sympathetic but NOBODY followed up to a successful conclusion of my problem, they simply said we are escalating my problem and moved on to the next call. I am very DISAPPOINTED with the service that I have received and am seriously thinking of discontinuing my service with you.!!!

I put in a repair ticket for my stove for the 3rd time this year. They had the repair people replace it with a BAD, BAD replacement to the point I am still having problems with it. Another ticket placed.

Choice Home Warranty has found many ways to not live up to what they promise. My water heater went out and the technician that came out said they have never approved one getting fixed in his years in doing business. Then they gave me ridiculous limits for things to be housed under to fall into being covered contractually. My water heater developed a leak irreparable leak and because of it is excluded from being fixed. The leak would have been normal wear and tear as no one does anything to their water heater. The pressure reducing valve needs to be replaced. They decided not to cover that either. I have found that the services you sign up for, are not really covered and they are to seem like they are. I worry that if they need to replace my roof they will find a way to not cover that just because it is on top of my home.

First off, you stated someone would get back to us within 1 working day, well it was almost 3 working days, if I had not called. The other, not sure why we have to beg to get more money on a replacement. Do not care for your pricing, because no one can buy at the value you say you can buy replacements for. Case in point, my washer, you said $299.99. Well my cost on sale was $398.00 plus $20.00 to remove old unit, then we have tax, so add 8% at least. Begging I finally got $350.00 out of you, so your full replacement as stated, is false advertising.

I feel that Choice Home Warranty cheated me. The minimum cost to me to replace my electric stovetop was $475.00. Instead of replacing it they offered a take it or leave it offer of $299. This after appeal of original offer of $229.

I have had CHW for three years and this is the time to change to another company. Hot Water Heaters are suppose to be covered but if you have a leak from tank or non tank location it is Not covered. I am so disappointed because on the initial call they made a determination not to cover even though no service person had looked at it. In truth they need to take Hot Water heater coverage off their contract. Consumer be wary of this company.

Wouldn't even pay for a new thermostat for furnace/heating repairs. No labor for ducts under the house that had come unhooked. You're paying for a piece of paper nothing else. I didn't purchase this policy. It came w/ the house which was just another way for my Title People to keep more money. I'm going back to my apartment and giving this money pit back to the bank. The whole Real Estate, Title Insurance, Home Warranty everyone is a thief and a liar. Very sad that people work all their lives to buy a home and all everyone up and down the line does is steal from them.

I'm a new customer and Do Not have an Order Number. The phone call was alright, the sales agent was too "PUSHY" wanting to Close the deal TOO QUICKLY!!! I would have changed my mind but my son, Ryan ** is on your program and he recommended I Highly!

I didn’t like the fact that after I joined, the person kept trying to get me to pay upfront for a discount. I had to keep repeating myself no. Then a few days later call trying to get me to get home security. I don’t appreciate getting those calls. I will call if I need additional service!

I have been happy with the service provided. However, I only had two claims on my original policy... one for an electrical issue, and one for a garage door issue. Yet, when I sold the home and requested to transfer the remainder of the policy to another home, CHW deducted years off the end of the term of service. This basically means I paid for my own service at the previous home. If this is the CHW idea of a home warranty, it seems quite useless. NO ONE NEEDS IT!

The technician was able to come the very next day and in fixed it in 5 min. Awesome, we get clean clothes this week! Thanks. It was the perfect experience. Not a long wait for an appointment, the technician was awesome professional and friendly and our washing machine is now fixed.

Choice responded quickly, but it would be nice to find a technician that could respond in 48 hours, especially if they have to go back and get approval to do the work. We lost the ability to use the Microwave on Sunday 12/8/19 and it sounds like we may not get this fixed until 12/20/19 or later. With the Holidays and family, you do not realize how much you rely on the Microwave for your daily use.

This company does not follow the expert repairman's diagnosis but automatically declines the claim stating that the appliance was not well maintained despite the fact that you have receipts from companies that performed maintenance work every year. The contract states that the life of appliances is 13 years but when your appliance dies after 13 years they decline a repair or replacement. This company is guilty of fraud as far as I'm concerned.

Cracked burner. A burner is an integral part of a gas package & I find it unusual for it not to be covered under warranty. I was very disappointed with the decision & cold because the unit shut down for safety reasons, about which I'm not complaining. I'll be able to see what other companies cover because I'm currently looking for a new home warranty company.

To all concerned. My phone call was nice and quick without any extra chatter that I didn't have time for. I don't have much else to say other than the first call on Tuesday I was disappointed with that customer service guy trying to push me when I was only inquiring.

Inability to receive timely services. I feel this is a problem resulting from all contractors being located so far out of the city of Detroit. I have no way of knowing how to find my own contractor as an option offered, so again I am stuck.

I had a home warranty with Choice Home Warranty that ended October 2019. I rec'd a call from their rep and emphatically told them, "No, I do not want to renew the contract. Please cancel it." However, I have now rec'd a charge on my credit card for the renewal. They have taken liberties with my credit card without my express permission to do so.

Washing machine over flowed into kitchen sink. I called Choice they sent a plumber who said he had to call his crew but not to worry I would just owe him $60. The crew he sent I later found out paid him extremely well for the reference. They packed every thing from the kitchen cabinets and laundry room assuring me that my only cost would be my homeowner deductible. They then removed my kitchen sink and cabinets assuring me that when the plumbing is finished all would be put back together.

I called yesterday about 6:00 PM. When I woke to day I already have an email and the appointment for today at 11;00 AM. The plumbing company came and installed a new garbage disposal. It is working perfect... Thank you Choice. You are doing great.

I choose to give this company 0 stars. I have worked with 2 other home warranty companies as a former property manager. This co. solicited me and are as shady as they come. I asked for a copy of my warranty mailed over 7 times before receiving one. I spoke with a claims manager this morning to ensure I could call my own plumber AND named the one they took 14 day to dispatch on a plumbing claim mos ago and state that co was NEVER to be sent to my home again. I went 30 days without hot water, had sewer back up into my house, walls busted and everything needing replumbed by an outside source due to Mounts Plumbing ineptness. My list of grievances after today's claim debacle AND CHW choosing MOUNTS AGAIN is beyond comprehension.

Glen ** provided great customer service. Was able to give me a good value in coverage. Nicky ** explained all the concerns that I had regarding the "exclusions" in the policy. Sent me a list of each system and what is covered under each.

My heater needs a new blowing motor and they were great getting me reimbursed so that I can get my heat fixed. It is very cold and I have my mother-in-law coming to visit so I am very grateful to be able to get my heater fixed!

Repair washing machine. The technician arrived when he said he would and he was very knowledgeable, professional and friendly. It did not take him long to find the problem and repair it. Thanks you for this excellent service.

This was the first time I used the warranty. I only bought it a month ago and was unsure if I should because I have never really had a need but I lived in my home for 10 years and usually fix things myself, but took a leap and bought into the program. Now I couldn't use it for a month, something about folks buying to fix pre-existing conditions. So it was like 5 weeks after I bought the plan that my oven stopped working The broiler and stove top worked fine. I tried everything I know but could not get it to work. So I had to call and was thinking, now we will find out if this really works. Well it did, they scheduled a technician within 1 day, he came a couple days later and diagnosed a part failure. Now although he said it could take as long as a week to get the part and fix, he called back the next day, to schedule the fix the following day. Oven is now working just fine. I'm impressed. Thank you so much. Respectfully Steven.

This company sells you all the bells and whistles. Spent thousands on my home warranty. When my water heater started leaking, the service company came and stated that it need to be replaced. I was denied by the Choice Warranty, saying that it was not covered but only certain components. DO NOT GET FOOLED. TOTAL DECEPTION!!!

The tech, was very professional and did the job quickly. He know his profession. I fell safe with him in my house. This is a great company -- and thank you for having such professional to do the repairs.

Ralph ** helped me with all of my questions before I signed up and also provided me with the personal service of his direct phone number for anything that I needed. That was unexpected and great to have that peace of mind and personal touch. He helped me with insuring that my experience with the company would be satisfying if I ever ran into any issues with the home items that he reviewed with me. This helped me with making my decision to join as I had been doing research and noticed some negative press and service related items that were being brought up. I want to again thank Ralph for taking the time and I look forward to working with him in the future if the unforeseen should occur. Thanks Ralph. :-)

They have no idea what is important to their customers. I needed faucet repair which they do not cover. The policy says plumping is covered but they pick and choose what part of plumbing they cover. BAD.

So far so good. I just got it, but I have a long experience with other home warranty. I still evaluating it, so the real review will be after I open claim and they start to processed it. There is where things start to get interesting and there is where you understand what you dealing with. more review to come certainly. Hope they will be all positive. So far all good, I recommend to try, and also ask for more grace period (get your full refund), because you have 30 day of grace period, but you are allowed to open your first claim after 30 days of purchase.

BEWARE CHOICE, If their Dollar limit for a system is $1000 and a $10 part inside of a $2000 piece of equipment within the system fails and is no longer available and you need to purchase an entire new unit for $2000, they will only pay you $10 of your system and not the $1000 max allowed. Their policy is written so ambiguous. They have multiple ways to limit their liability and screw you over. American Home Shield is 100% a better product.

This company pays no claims! We purchased from this warranty company and to this date does not pay any claims they say they will cover. This company is a an outright fraud. When you call for a service they will set it up and says it is covered but when the contractor comes out they look for every conceivable way to disallow the claim to this date have been 100% disallowed after on the phone at time of setup state it is covered. Totally misleading company... DO NOT TRUST THEM.

They just don't cover anything, my Air conditioner blower fan motor is burnt and they are saying it's not wear and tear and denied the claim. I also submitted them preventive maintenance records but still they don't consider it as a normal wear and tear. Maybe this is the reason Arizona attorney general filed a lawsuit against this company.

Heating wasn't working. The heating element was bad, causing the heat not to work. Set thermostat for heat, no heat. No fan would come on. Repair man replaced heating element and a condenser unit. New element took care of problem.

I originally spoke with Lisa and when I had questions I dialed her number/ext. and she wasn't there. I left a message but got no return call. However, I was later contacted by Isaac and he was extremely knowledgeable and helpful and gave me a great deal when he realized I was a member of AARP. I am extremely satisfied. Thank you.

I have filled this survey out before. I am waiting for a live person to call me. I have already signed up but would like to talk to someone with my concerns. One of the individuals that called could not even answer question who is the USA vice president?

I have only begun service so I have not experienced any service issues as of yet. When I have an issue, I will better rate the service. Currently I have no idea how well I will be treated. Hopefully when an issue arises it will not be a problem.

The heating portion of my HVAC stopped working on Saturday afternoon. Called Choice Home Warranty on Sunday morning. They took all my information and within 3 hours I had a response setting up a local company to handle my issue for Monday morning. Local tech was very polite. After telling him the circumstances of the no heat, he went right to work and narrowed the possible problems. Did what he was trained to do and even double checked possible causes to the part failure he replaced. Tech was knowledgeable and very thorough. Made sure everything was running correctly before he left. Upon arriving the tech also took time to meet my pet and made sure my pet was relaxed and comfortable with him in the house. I was impressed!

I would be very careful about using Choice for your warranty needs, they denied a claim on a 17-year old AC unit claiming it was not normal "wear & tear" even though the on-site tech advised that was the case. When I attempted to escalate/dispute with Choice management they dodged my calls and never returned multiple attempts to reach them via email and directly over the phone. I later discovered there is a class-action lawsuit in AZ regarding this company for misleading consumers regarding claims and denying services so I have included myself as part of this suite. I will never use them again nor recommend to anyone.

Our initial experience with Choice Home Warranty was positive. We had a good and friendly salesperson who informed us of discounts available for us and did not try to hard sell us on what we didn't want or need. Our first negative experience was at the end of the first year when our water heater went out. It was an older unit, and we could not fault Choice for the fine print of our contract which stated they would not cover failure of a water heater because of corrosion brought about by age. We didn't like it, but we understood why the claim wasn't covered. We moved shortly thereafter, and we decided to go with Choice again. We began to regret it at once.

When I bought a plan through you guys, I was told I was given the total protection plan which would cover everything. My experience with you guys has been different. Very dissatisfied with all my claims experience - the buyout doesn’t pay, the coverage is limited and there is a lot of limitations and exclusions in the plan.

Earlier I had posted a One-Star Review for Choice Home Warranty because of a disappointing resolution of a claim on an HVAC component. Prior to posting that review I had tried unsuccessfully to reach a more equitable solution. When it didn't happen, I turned to social media. Within hours of that posting, I was contacted by Choice Home Warranty with a very acceptable offer to "make it right". I accepted the offer and rescinded my policy cancellation. In light of the quickness of their response and their desire to do the right thing, I have to give Choice Home Warranty 5 stars. Any large corporation can and will err on occasion -- that's to be expected. But it's difficult to continue to be critical when that company is willing to correct the error and offer an equitable resolution. So I will continue to maintain a healthy business relationship with this company.

Great salesman and took his time explaining how your policy work and as a Totally Permanently Disabled Veteran he gave me a better deal and look forward to working with you people. I tried American Home warranty and they were terrible.

After my initial call to Choice Home Warranty, I quickly receive a call from the repair company because they set up a date and wanted a confirmation. The repair was fast and efficient and in no time I had heat. We are in December and it has been rather cold. Thank you for the fast service.

I have now been without hot water about a month. Your tech. put a set of thermistor in today but it did not fix the problem. It blows out the thermistors as fast as he replaces them. I don't think EcoSmart even knows what is wrong with my ECO 27, but I need hot water.

The serviceman was from Roto Rooter. We had an emergency situation and needed a plumber immediately. Previously it took 2 days to get Choice response. Commode and shower were running over. Roto Rooter found the stoppage and removed it. They are sending a camera service tomorrow to see if there any other blockage.

We have had Choice Home Warranty for over 2 years. We have never filed a claim this year against our home warranty plan. In November we have to make over 8 phone calls to have choice find someone to correct our heating issue. After we put in the claim we continued to get emails from choice home warranty that they were unable to find anyone to provide services for the problem with our heating.

I called in to renew my warranty a little late. it expired about 3 weeks ago. The call started great but I felt the salesperson was a bit aggressive. I was clear I only wanted to renew for what the offer was (1 year plus 2 months complimentary). He did offer a good deal for 3 years, but I declined and thanked him, but he persisted a bit too aggressively. He came close to insulting me because I did not an the 3 year coverage. He should take a step back and be a bit more professional. By the way I have not received the email confirmation with the warranty renewal information.

Recently switched from one other top rated home warranty company to Choice Home warranty. The call started out straightforward enough. I just wanted to sign up for a one year contract. The salesperson informed me of better deals if I would sign up for a three year contract and I told them, I just wanted to try the one year contract for now. He persisted with pushing the three year contract to the point that I was fixing to back out of the whole deal. I know the three year deal was great but, that was not what I wanted and I liked to never got that across to them.

I was misinformed by your staff person today. He told me that my current coverage expires 2/2020 when the reality is it expires 2/2021. I told him this and he denied it and therefore coerced me to extend my coverage 1 plus years too early. I’m not happy about being lied to so that he could gain a sale early. Not happy about it.

Called Choice on Friday afternoon, spoke to Joe. An appointment was scheduled for Saturday. Appointment called and came on time Saturday and replaced garbage disposal. Everything went very smoothly. Excellent service from beginning to end of service. Thank you for everything.

I called about memberships. I went with the one year plan from monthly. I believe I am owed a refund since I’m paying for the old plan this month and the new plan. The customer service was great. He was very helpful and explained everything so I could understand. Thank you for looking into my reimbursement.

Choice Home Warranty - Water heater claim. When we signed up for a Choice Home Warranty, they convinced us to pay extra to insure our Seisco tankless electric water heater which we agreed to do and paid extra. They told us that if anything goes wrong with the heater and it is does not work, they would fix or replace it. On September 28th 2019, the heater stopped working and we called in a claim. After some days, a technician called and said he was sure it was the circuit board and he would try and find another one. He could not locate one, but came out to look at the unit anyway. He did some testing and said there was 220 volt power going into the unit, but the circuit board was not sending power to the heating elements. He also said one of the inlet sensing units looked bad which he removed and cleaned. He said it may have had some sediment on it but was working properly.

Personnel that came out was very polite, on time, and focused on fixing the problem and not rushing to get to the next appointment. I would definitely use this company again. Did not ever try to upsell or replace anything that was not needed.

I am disappointed with the last 2 experiences I have had. With our refrigerator it took 4 service calls to complete the repairs. Despite my calls to your office and theirs, they sent the same incompetent person twice. Then with our furnace, you are paying a very small portion of the cost of the repair. Very close to canceling my policy and getting a refund.

After comparing companies this one came out on top. I can't believe how easy it was to sign up. We had a bad experience with another company so we are glad we made the switch. They are top-notch, a cut above.

I called on 12-5 to report problem with my heating unit. Technician was sent out on 12-6. Great response, just to find out that issue with my heating unit the gas valve needed to be replace. Bad thing about this issue it just happen to be a part that is not covered by warranty, very much displeased with outcome. I’m paying for services, and when I needed it most I was turned away so now I will have to pay for repairs and pay for warranty. Not good at all!

I received a phone call from CHW offering a discount special $40/month for 13 months promotion with a $85 service technician call to repair/replace covered item. The customer service representative was friendly polite patient and described the total plan coverage in good detail. I was not planning to add home warranty coverage that particular day but I felt a great service plan by a good reputation company fell right in my lap. I hope ??? to enjoy my experience with CWS and home coverage.

My only problem with the order is that I was supposed to get a discounted service call fee, but the e-mail that I got said that my service call fee is the regular fee. I haven't had a chance to call and discuss this with Choice yet so I'm confident that when I do you will correct the mistake.

The company Exterior Denver LLC was very friendly. I would recommend them highly for any work that they are qualified to do especially Garage Door repairs. I am a veteran also so I was so glad to have a veteran owned company service my garage door.

Our garbage disposal began to leak so I called Choice Home Warranty who contacted Vail Plumbing. A serviceman came out the same day and determined the old unit could not be repaired. He took a photo on his phone and sent it CHW right from my home. CHW authorized him to replace the unit in about 2 hours time and he returned the next day and installed a new garbage disposal. All it cost me was the contract price for his visit to evaluate the problem. We were very pleased that the problem was taken care in about 24 hours by a very friendly, courteous, professional serviceman.

I was a bit disappointed. First I receive an email saying I had to locate someone to do the repair. I recently added 3+ years to my Contract with Choice.... Several days later I received an email from Choice giving me the information regarding the Company that would be doing the service. I did like Theresa in the office of the appliance repair and I liked the Technician that came to the house. Ice Maker is still not fixed, as per the Tech's information, I would be receiving an estimate of what the repair will cost. So far, I've heard nothing. They seemed very busy....

Had water in my basement. Put claim in online. Center Guard Plumbing sent me an email giving me time and date they would be out. Professional courteous. Arrived earlier than stated time. Assessed problem. Failed ejector pump. Unfortunately not covered. Quickly replaced old with new pump. Cleaned up area. Took less than an hour. If I have another plumbing issue in the future hope to get this company and plumber again.

Hello, I received a great price that was discounted from the program. I received a senior citizen discount and the introductory offer, however, I did feel like I was being rushed. I did have this program under my old mortgage loan a long time ago and it was much more expensive than this one and it was the same deal. The representative stated the package terms and conditions will be received by regular mail within 10 days for my review. I will have a sigh of relief knowing that I have this under review. If I am dissatisfied how do I cancel the program?

I had your product protecting my home 3 years ago. So, I came back to you for coverage of my new home. The ordering process of your product was extremely easy. Later, I checked my checking account. I was horrified to see that $40 was taken out of that account. My horror came from what I repeated over and over. "I am closing on a home on the 23rd of this month and I need all my money for that event". The warranty is for that home, I repeated stated that I need all my money to put towards the closing cost. In spite of my repeated statements, the first month's payment was taken out of my checking account, last night. I was very angry and called back to your company at 8:30 PM, Eastern Time. A manager was still working and he resolved my problem.

Easy to order, very competitive prices, friendly helpful salesperson Cynthia. I had Total Protect for 15 years and look forward to having Choice Home Warranty for the next fifteen years. Thank You for welcoming me to your coverage. Cynthia ** was a pleasure to talk with.

The only thing thing that I am dissatisfied with is I have paid 6 times for a service call in one year for a washing machine that is 10 years old. I could have paid for a brand new one with the 45.00 service fee and not having to go three weeks without a machine.

I have a 6 yr. contract since 2018 and this was the first time I used the service. My fridge was freezing everything and I called for service on Monday, Dec 2. Repair facility came on Wednesday, but did not have the parts required and had to come back on Friday. Much of the food had to be thrown out due to freezer burn and I was not too pleased with having to wait 5 days for service, totally unacceptable! Repair men were very good.

I was told from Choice Warranty to look for the technician to at my house on12/4/2019 between 7;00 am &11;00. My husband is sick. I have to get his bath and breakfast. Nobody show up or call. I finally call and somebody told me that it will be later. I am really thinking about changing company. The service isn't what I expected.

My refrigerator stopped working out of nowhere, so I filled out the online Choice claim form and an appointment with a local service provider was set within a few hours. The appointment was for a specific date/time (within 36 hrs of claim) and if that date/time didn't work for me, I was given a contact number so I can change it. Thankfully the date/time worked. The technician called me in advance to confirm, and he showed up as promised. He was courteous, professional, identified the problem, explained what he was going to do and completed the job in under an hour. I am very satisfied with the entire claim and completion process.

Woke up and had a furnace that was not working. I filed a claim around 8:30 in the morning and had a service tech at my door by 1:15 that afternoon. It wound up being a recall visit by the service company within 30 days. That being the case there was no service fee for the follow up visit. The furnace was working shortly after the tech received word the repair was approved. Was very pleased.

I purchased a home warranty because of the deal I saw online and was emailed about after I obtained a quote. When I bought the policy, it did not match the promised deal, $75 service fee instead of the standard $85. When I called and asked about it, they said it was in with the manager for approval and I would receive confirmation via email. I never received the confirmation. All I am looking for is Choice Home to honor its deals with their current customers.

There were too many options, It started to become the hard sell. I purchased the one year warranty. The agent was knowledgeable and friendly. I think it's good to have. With the price of service calls, I feel covered for any problems that arise.

I had a hot water heater expire so I called the Choice Home Warranty and told them that my hot water heater had gone out and I needed help. Nowhere along the way did anyone tell me, "Oh I am sorry we don't replace hot water heaters." The big sales pitch is if your appliance goes out and can't be fixed, Choice is there to replace it. The claim went in, a plumber arrives with the hot water heater to replace the old one and lo and behold, Choice sends back a text that it is unauthorized. Well what a shock!! If I had known that there was not a replacement I would have shopped around to get a good price and a plumber of choice.

A serviceman came to our home with in 24 hours of me placing the need for repair service. A professional technician came to our home that told us our microwave needed a switch that had to be ordered and it should be in within 5 days and they would call me to set up a time to come and complete the repair.

So far made 3 claims and none are covered. They say they cover all system but please read the exclusions. There are more exclusions than actual coverage. For some reason, most of the defects are fall into the exclusion criteria. As far as I am concern, this is not a good way to do business since they do not disclose the exclusion to any customers until the actual claims. I will be changing the company and ask for refund.

I filed the claim 12/01 at 8:59. The claims appointment was not until 12/04 between 7am - 11am. This is too long to wait. Also, they did not show up until 11:30. Bad enough it is a 4 hour window, but to be late is not acceptable. What if my A/C went out in AZ when it was 120 degrees, 3 days would be unacceptable. My washer could not be repaired and I was offered $300. I bought a new washer last night, which was $749 and that was a food sale price. I bought the replacement of what I currently had, so I should have received more money. Not all washers are the same.

Our furnace went out, so we called to file a claim. The technician inspected the furnace, determining it had become a safety hazard. He submitted the claim which CHW denied. We had to pay out of pocket for a new furnace.

I put a claim for my clothes washer. Result came back that the repair cost would be more than getting a new washer. The front load washer I have cost is $600 plus. At first they only wanted to give me $299 to get a new one. I called my case manager and she eventually ended only giving me $425 still not even close enough to place my washer. Her reasoning was that’s their cost to replace it. I understand in the contract it says it could be less than retail value but this low is ridiculous. With coming out of pocket 85 for the service call and now having to come out of pocket again to cover the rest of the washer this Warranty in my eyes is not worth it. This company low balls their customers. Also chooses not to replace the appliance saying customers weren’t happy with what they choose. After this transaction is done I will be canceling.