Choice Home Warranty Reviews

Leaking faucet. Very satisfied with the job that was done. The technician was on time, check out the problem and in less than one hour my problem was resolved. Great job. Would recommend Choice Home Warranty for coverage to your home. Thank you.

The key to good customer service is building good relationships with your customers and that is EXACTLY what Jason did. Jason thanked me for signing, - promoted a positive, helpful and friendly environment! He definitely left a great impression on what customer care looks like to Choice Home Warranty, - which is why I signed with you guys! Jason also had a very easy voice to listen to, he sounded real... not like a douchie salesman trying to get my money. Thanks again Jason! :) You're a rock star!

The technician comes out, identifies the problem, client pays upfront the Service fee. Choice approves/disapproves the order, the technician then orders parts, makes another appointment with client when the parts come in to fix the problem. Too many steps to resolution!!! I feel like I should go back to AHS who deals with the problem upfront!

It was extremely easy to file a claim. No issues with the process of that or the benefits. This was my first claim so did not know what to expect. The technician did not show up during the 4 hour time frame and makes it hard when working from home to try to schedule stuff if they do not show up when they are supposed to. He was supposed to come back the next day to fix the unit but never heard from him. Sent him a text message the following day to see what his status was and then he came.

From taking order, getting it wrong, being told serviceman will call...He didn't.... Unable to do repair since my contract wasn't with Sears and repair order written up wrong. Please have a manager call me. Service guy texted me, I wanted a call, I waited for 1 hr in an empty house after he said on the way.

The agent did a great job answering my questions and giving the best deal possible. I was able to get a 6-year policy for less than $400 dollars a year. My mother was certainly right when she said that Choice goes out of their way to reach your needs.

I have had Choice warranty for more than a year and the first time I called them was about give or take a week ago regarding my air conditioning system. After putting in my claim, I was called at 9 am on Father's day that someone from Judd's heating and Air would be at my home anywhere between 7 am to 11 am. By 11:30 I hadn't heard from anyone so I called the company and was directed to leave a message which I did. I then called Choice and spoke with Jason who put me on hold to call the technician, he returned to the line and informed me that the tech had scheduling problems and would contact me within the hour.

The first appt was on June 4 with Apex. No one showed. When I called, the person said there were billing issues with Apex and I would have to call the claim center to set something up. The second appt was set on June 15. Sears came out and fixed my dryer. It was the dryer element which he had on the truck. The technician was Johnny. He was extremely kind and professional.

In 2016 we bought a three year contract. In that time we have made three claims. One to repair our dishwasher that WAS repaired properly, one on a microwave handle that was not covered by our warranty, and one I just turned in today on my LG frig. that started making a sound when the compressor kicked in. I am sure that it will be properly corrected as the dishwasher. My contract runs out this Fall, and we plan to renew it for another three years. Now, regarding the microwave claim, I did not like it not being covered, but after reviewing the “fine print” (that wasn’t fine print) CHW followed the contract and I understand and do not have an issue with CHW. Ever recommend CHW to a new neighbor. DP

Larry was very courteous and helpful with signing me up for a home warranty. I will recommend their service to all my family and friends. They have optimum coverage which will help me sleep at night. I highly recommend getting peace of mind with this service.

In Dec 2019 we purchased policy CHW and the home at same time, full inspection, including Air Conditioners. It went out in June 2020, claim denied stating preexisting. Unaware. Completely wrong. Can't..

Garage door opener. The serviceman from Heritage Garage doors was on time, courteous and professional, did a great job. Problem he installed a Cambridge opener in replacement of my Genie opener which in turn would not work with my Genie keypad on my garage. The CHW would not cover the keypad. The keypad was brand new. I said take it down and put up a Genie so my keypad would work. CHW would not OK it. I paid 60.00 to replace a brand new keypad to replace the brand new one that was present. Unacceptable! Am filing another complaint with the BBB and the Attorney Generals office. CHW never follows thru on their own their promises.

Dishwasher Repair. The technician was totally courteous and friendly, he immediately diagnosed the problem and I was so grateful. He was fast and wore his mask and gloves. I appreciate the service and am thankful for Choice Warranty. I just told someone else about this today.

Air Condition Repair. The technician was well qualify in determining the reason I was having trouble with the unit and able to repair it on site. Overall the warranty service is worth the cost. They dispatched a repair service company to me within 24 hrs of my call and the repairman on the premise within 48 hours of the initial call.

The air conditioning was not cooling. I filed a claim late in the day, Dallas Air & Heat called the next morning to set an appointment up for the following day. They diagnosed the problem and I paid the $45.00 service fee. They came the next morning and replaced the fan motor and a circuit board and the warranty covered the repair.

The master bedroom air conditioner wasn't giving cool air. The compressor unit was running but not the fan unit. Wasn't. Call the claims dept. Very next day it got fixed - a simple replacement of the capacitor. Great service. Very satisfied.

Tiger Mechanical was prompt and courteous. Took care of the problem and left. Well pleased, as always with the service we have received from Choice Home Warranty. One of the best things we have done since buying our home on Red Oak.

Heat and Air stopped working. They were very knowledgeable of what they were doing. They were also very thorough finding the problem and correcting it. It seems that my normal service company, the guy that came out for my yearly service, failed to clean my drain line.

Choice Home Warranty was unable to find an A/C Technician. I received this notice via e-mail. I called several times to find out additional status but waiting time was too long. Requested "call back" but when Choice Home Warranty would call, no one would be on the line so I had to keep calling them back, requesting "call back".

I called the warranty to open a ticket for my air conditioner. I thought the problem was with the air conditioner because of where my unit was located. Turns out it was not my AC but a roof problem. The technician took a video and sent it to me so I could show the roofer. He was very helpful and came amidst a rainstorm. He was friendly and professional. He was also thorough which is not always the case with vendors. I would recommend him to anyone.

Original claim expired, due to none response from tech company sent. Had to refile a claim for problem. Hopefully new tech company will follow through. Downside is I must pay for the service call again, also no communication from Choice Home Warranty on original claim.

I am impressed with my interactions with two claim processors (Von and Alfonso). The claim (Claim No: **) was processed very quickly yesterday, and the appointment with technician was arranged promptly (by Von). This morning we had to postpone/cancel the scheduled repair work due to Corona virus situation, and a claim representative (Alfonso) promptly settle that too. I am highly impressed!!??

AB&E heating and cooling is an awesome company!! Edgar is knowledgeable and professional. He kept communication open and explained all issues with my unit and completed the work quickly. I am happy with Choice Home Warranty’s pricing and quick resolutions.

I was pleased with the quick follow up, but not what they gave me as a replacement value of the stove.. If they are going to give a value they should also give you model(s) numbers of replacements they are valuing the customers item against.

The technician that came to my home (I forget his name), was super nice, knowledgeable and very efficient. He called me to let me know where he was and when he’d be at my home. He was on time, worked fast and represented his employer perfectly. I highly recommend my technician and Choice warranty. Thank you!!

Flapper valve had to be replaced. Also the inlet tower had to be replaced. Great service. Arrived on time. Very neat and clean. Left work area spotless. Did not appear to be in a hurry to just finish the job. Great customer service.

The guy from 5 Star Air was very good. Knew his good and found problem right away. I have COPD so having air conditioning is important to me my house was 88 degrees very uncomfortable. The last company American home mtg always gave me a run around and I happy to learn you address the person need. Thank you very much.

My technician from Whalen & Ives was here within 2 hours of my contact and replaced a faulty part as soon as approval from CHW came through! I would highly recommend both the tech and the Choice Home Warranty! I can't say enough about the setup.

Very Professional when he presented at the door. Talkative, explain what was wrong and what had to be repaired. The capacitor went out. After checking everything else with the AC it checked out. He was clean in appearance. Friendly. Completed repairs in an hour. I would request his service again!!!

Reported issue with Kitchen Faucet leaking. The claim was immediately accepted and received response. A technician was assigned within few hours and the problem was fixed within 48 hrs from the time of reporting. Excellent Service and Coverage. Recommend Choice Warranty to my friends.

Thank you for your fast response to my refrigerator problem. Next day response service tech came out and checked it. Too costly to fix so Choice Warranty are replacing it at a small reduction of new one. Great job 2020.

Air Cond. tech had to call Elect to replace Breaker in fuse box. I had to wait several days and CHW could not get tech. I did the first day, I paid the Air. Cond Tech. $70 then had to get the Elect. send in his bill to CHW and have not heard from them since.

Very polite and informative. Was able to complete work in a socially timeframe. Service was performed quicker than even scheduled which helped me tremendously since my house was reaching mid 90/s on the thermostat. I would definitely recommend this rep to any that ask.

The agent was very helpful and knowledgeable, talked me and my wife through everything. After the conversation it was an no Brainer to start a policy. The agent made sure we understood what was covered in our area which was very helpful as well.

This is the first time we used our warranty from Choice Home Warranty. Due to the COVID pandemic and your inability to get a plumber to fix our issue, we chose the reimbursement option. I had a horrible experience. When I initially contacted you, you required that I get a qualified company to repair, what we thought was a water heater problem. After the technician from Dead River Propane came to diagnose the problem, he told us that it was a boiler valve issue. It is the valve that allows the boiler heated water to flow into the holding tank.

Saving Grace Plumbing came out very professional, he fixed the issue promptly and did a great job. In and out, no nonsense, I would love for Saving Grace Plumbing to come out anytime I have a plumbing issue. I have had not so good service before from Smith's plumbing but this was a very good change up. Thank you for your customer service and not sending Smith's upon my request for them not to be dispatched.

Replacement of Air Conditioner. Choice carried out a very unsatisfactory and frustrating job of ensuring an expeditious replacement process. Very poor coordination process. Approval for replacement received May 27. Order canceled May 31. However, for a month I have gone in circles contacting Choice trying to confirm my installation date without knowing it was canceled.

I was was authorized $1500 for my ac unit with that was all I was covered for when you advertise that you will fit or replace it. So why have your coverage if my out of pocket cost will be $4600 to your $1500 and I have the total plan. I feel you are have lied to me and not doing as you said you would when I got the coverage. I can not get a hold of anyone to discuss this issue with from your company. It’s as if you are done and that’s it. This is not good customer service. I can’t believe I was going to recommend you. I would like someone to call me and change the decision and replace my ac. My number is **.

Technician was great. Watt Up Electrical LLC did what he could and I will probably continue with him. But Choice Warranty sucks. You refuse to approve a claim that seems legitimate. It would seem any claim to repair a light fixture would be refused, because only two things can go wrong, burnt out bulb or burnt out ballasts. You would not and should not replace bulbs but a ballast is not something that goes out regularly. (First time in 32 years). That seems like something Choice Warranty should cover and when I bought the coverage would expect to cover. This is the second claim that Choice has not covered for us.

Air conditioner running constantly. My technician was very thorough and friendly. He not only took care of the problem but explained to me how to make sure it wouldn’t happen again. Not only did he explain to me what was causing the problem but he also did the work so I would know what to do.

Microwave. Jumped on the claim very quickly as soon as I called. Someone at our house within an hour. Little delay on getting back with me but very satisfied with the end. Wasn’t sure about the pricing they offered for replacement, but she worked it out for us.

AC unit would hum instead of turning on. Also, the fan motor is getting hot very fast. When humming have to tap the fan motor and will start running. Tech showed up late but called to let me know and was very pleasant.

AC Repair. After 5 years finally used my warranty, which was great. I filed a claim and they sent someone out to check my unit. He checked unit and cleaned and felt like that was all it needed. And told us to let him know if there was any problems.

It’s extremely disappointing to hear our compressor is not covered because of maintenance. We were told specifically that air conditioners are covered!! Not read section F paragraph 12. We will be canceling our policy and moving on unless I hear today that you're going to honor your commitment when we left 2/10 to come to your “choice” (which now I understand why you call it Choice home warranty.

It was an easy, quick and satisfying experience. Now just waiting on getting my pool pump fixed or replaced - **. I was hoping to have the company come out before Monday. If that is possible please let me know. Anytime is fine. Thanks.

Called for AC service in the morning and repairs were complete by the afternoon. Technician arrived in a timely manner and was courteous and professional. Diagnosed the issue and repaired the air conditioner. Tested to make sure it was operating correctly and went through maintenance recommendations.

Washer will be cost effective if repair, so CHW is offering cash for the replacement. This cash amount is not enough to buy a same size and functionality of the old washer. After the case went to the manager, CHW has increased the cash offer. I am not happy with the amount, but have to choice to accept the offer and move on.

I had a very bad experience. The CHW customer service system is severely flawed. They are not able to resolve customer issue. My water heater needed to be replaced, but for many reasons we were without hot water for more than six days. I had to contact your CEO (Victor Hakim) in order to get this issue resolved. Your business model needs to be reviewed and updated.

Worst decision I ever made coming to this company Warranty. What a joke. People save your money. Put it in a savings account. They don’t cover what they say and if you can get someone to come to your house.

My technician provided superior service from the time the appointment was confirmed to completion. He arrived on time, was polite, and explained the problem and required follow-up. Very professional! The repair required a 2nd visit and he contacted me when the part arrived and returned asap to complete the job.

It seems I am having to appeal anything I need done, this situation I was denied within 20 mins of the tech leaving my home. Which I find very hard to believe that a proper fair evaluation to determine coverage was completed. It has a leak, it is a old unit and I was denied repair because "it was not attributed to normal wear and tear". I have to feel there is some prejudice to making any repairs to come to a conclusion so quick. This appears to be a problem that I would like addressed immediately. The tech was very informative and helpful, he did not think it would be a problem being covered for repairs

First, I understand about Covid-19 and that it is June, a very busy month for A/C technicians. But, it took close to 5 weeks to get a tech assigned. I have 2 properties covered with this company and am thinking seriously about going back to American Home Shield where I never had problems. This proves saving a few bucks on service calls was not the right thing to do. I would NEVER trust this company and its Reimbursement Policy. No guarantee of anything really. I called numerous times, was told I would get call backs that NEVER happened. One was a supervisor. Was told she’d be calling within 2 hours, still waiting on THAT return call. I would never suggest this company to anyone. I’ve never seen so much outsourced work in my life. One told me he was in South Central America. Yep, this has been one problem after the next. Suggestion: use another company!

The Palmer was kind. He was very professional and he knew his job. He fixed the issue. I will recommend him to another customer and I will use them again. I am I want what you want me to say so they guy was really professional.

Need to replace air handler and compressor fan motor. Your repairman did and outstanding job. He took the time to explain what the problem was and what repairs needed to be accomplished. He was clean, polite, and professional. He is a great employee for your company. He will make a great trainer for your company. He has good people skills. Great job.

We have not received the service we were promised when we bought this plan. Since Monday still No Hot Water. I was told it could take up to 24 hours for a supervisor to call me back. Unacceptable! We could have gotten one and put it in ourselves in 24 hours.

Technician was professional and said he put in the claim. I am waiting to hear from Choice on the status. He wasn’t sure if my issue would be covered or not, if not, it defeats the purpose for having coverage. Please let me know ASAP thank you.

Refrigerator and stove needed repair. The response time was prompt and the repair company had hours that were accommodating. Not satisfied with the determined value to replace my refrigerator. I am still waiting for a response on my stove.

AC stopped blowing air from vents. Sadly it stopped working on a Friday night so has to go without over the weekend. Luckily it rained and was overcast. Just used the tent at night. Like a night out camping. Anyways. Submitted claim online. Pretty easy. Had appointment schedule with vendor fast. Vendor was very nice and completed work fast. Had parts on the truck and had ac working in no time.

Choice Rep confirmed a Tech would arrive at my home under given window pf 7-11am. The Technician arrived @7.00 pm. Meanwhile, I called Choice Home several times but with no success. This was exasperating experience. The Tech who came by 12 hours late only cursorily glanced at my Refrigerator and told me that he would return the next day. Instead of him another Tech arrived. Knowledgeable and efficient. Pinpointed the problem and changed the part, that worked..

I had a smooth and professional garage door repair experience. Received education and recommendations as well. Service by this provider was quick due to expertise. It reflects on Choice Home Warranty because they get credited on who they choose to represent them, whether good or bad.

Mr. Christian was very meticulous in making sure he understood the problems I had and gave me the Order numbers appropriately. I had the attitude that he was going to get the best local technicians for the repair jobs. Thanks.

My built-in microwave parts were more expensive than the microwave's value so Choice opted to cut me a check to obtain a new microwave. The amount will allow me to purchase a basic microwave and while this was very much appreciated, I was left with having to figure out a contractor to take off the built-in metal frame around the microwave and pull out the old unit to replace it with the new one. This sounds like a simple task, but in contacting 2 companies I was quoted a price of $200-250. I would expect that when a check was offered to me (in lieu of a replacement unit) that it would have included installing the new unit too or Choice could have provided the replacement and installed it. I'm still left with an unplanned expense of almost $250.

Water Heater stopped heating. Placed a claim online and received an immediate reply that the claim was being processed. I then received an email the next morning that a technician accepted the job and it indicated when the appointment time was set up for. The Technician arrived and looked at the heater, took a picture of the plate on the heater that indicated the model, etc. He filled out his portion of the claim with the necessary information. The claim was approved, and an email sent for my approval. A replacement was ordered and installed the next day. I'm extremely pleased.

Quick and very professional. Came wearing a mask which was good and he asked the right questions about my problem. Gave an estimated date on possible reply from Choice Home Warranty. Told me what the problem was in simple terms.

My air conditioning condenser fan motor went out and I got a hold of Choice Home Warranty and they did everything they said they would do. I am very happy with my choice to go with Choice Home Warranty and will be recommending them to my family and friends. Great job 1

ON Monday morning my wife and I awoke to a warmer than usual house. After a little minor self diagnosis, I determined that there was definitely a problem with the central AC unit. My first call was to CHW. There was little to no wait time. The representatives was very thorough and sensitive to my needs. Within an hour or so my claim was processed and an email sent to me. About an hour or so later, I received an email and a phone call from a provider and an appointment was set up for the next day. Even though the tremendous amount of rain on Tuesday morning created a delay in service that morning, the provider found a way to get out to my home that afternoon and immediately fixed the problem. The only cost to me was the 60.00 trip charge. We are now "chilling" again. Great experience all around!

The technician came on Monday. I still had an appointment for Wednesday. He did not come between 7-11. When a service request is denied do not send an email saying someone is coming when they are not. I waited all morning for the plumber and he did not come.

Air Conditioner. Representatives for Choice Home are note easily accessible. Made several attempts to speak to a representative. It was two (2) days before someone called us back. Some customer concerns cannot be addressed through automation system. Consider responding to customer concerns within one business day.

I had electrical outlet in one of my homes that stopped working after many years. AGAIN was denied coverage to trace the line and fix. This has happened time and time again with CHOICE HOME WARRANTY. Denied! Denied! Denied. Buyer save your money and do NOT use these scammers.

My AC went out on a Tuesday and I called CH and on Wednesday a competent repairman came out and quickly had my unit running again. Great service and I don’t see how it could have been faster. Quite pleased overall.

We had a leaking dishwasher which we believe he fixed but still think we should be getting the wheels for the KitchenAid dishwasher and not have to pay for them. We paid the yearly amount plus two months and feel we should not have to pay more plus $65.00 for call...

Neither kitchen sinks would drain properly but the repairs were completed within 30 minutes. Monty Plumbing gentlemen were kind and considerate & completed the repair within 30 minutes. We were completely satisfied with the result and would recommend Choice Warranty to others in the future.

AC company arrived on time and fixed this problem quickly, the technician is very honest about the issue, professional, wear mask, change shoes covers when entering and exit house. He also check the Cooler to make sure it’s enough. Very happy with his work.

Submitted claim about cooktop not heating properly and received response rather quickly. They sent a technician to look at it within few days. The technician was very pleasant and knowledgeable and nice to work with. I then received notification (via email) that the cooktop would cost too much to repair so I was offered an amount to purchase one on my own. Sadly, the amount is no where close to replace the exact type of system I have, with downdraft exhaust, and I have been unable to find one "without" exhaust in price range so far. I'll need to consider cost of installation as well and still shopping. I'm new to this and it's my first claim so I have a lot to learn and understand how it works. But in the long run, it's better to have something to work with than nothing at all and that's what's nice about having the warranty.

I have been without hot water since May 7. Two technician came out with two different things that was wrong. Claim was denied. I protested the denial. Have not gotten a response and I still don’t have hot water and now I have my 18 months old granddaughter.

Refrigerator repair. The technician arrived late in the day. He diagnosed an electrical problem and said the company had to order the part and I would be contacted when it arrived. He collected the ck-pay and left. I have received no correspondence since then.

I am a highly disappointed customer today with Choice Home Warranty. The website states they offer fast and reliable solutions - not the case, dedicated team of two or three representatives - not the case (dealt with 21 - - yes, 21 different people and not one a manager), and overall truly do not care about the value of their customers - only saving money which was evident in my situation. I had a hot water tank that needed replaced and the vendor was on top of it and ready to replace.

Hello! I submitted a request to inquire about your services, and received an email almost immediately about what questions we may have. We were followed up with a phone call this week from Darrell who may be in your leads/customer service department. He was exceptional! He was very genuine, and didn’t make my husband or I feel as if it was a routine pitch he had to make. He was was very patient with our 100s of questions, and built a connection with us. My husband and I both work in customer service, and we know how crucial it is to create that experience for your clients. Kudos to Darrell, and please thank him from us for his assistance. Way to go Choice Warranty on this amazing staff!

Air conditioner - no cooling. My experience started out great. I called Sunday and had an appointment Monday. The Tech said he had a part and could replace it Tuesday. It is now Wednesday with no end in sight. We are 79 years old and it is hot in the house. At this point I would not be comfortable in recommending your service to a friend. It is almost impossible to talk to a representative and when I can not all are easy to understand.

I felt David went over and beyond the normal to provide fast, accurate, courteous service. He then made a followup contact the next day to verify my satisfaction with his work. David was s C n. I brought my wife home from her temporary sat my home well beyond his normal workday to ensure my home would be cool when I brought my wife home from her nursing home stay for therapy for a broken leg.

My air conditioner was blowing hot air. The technician said a fuse was blown. Didn’t have air for two days. The temperature in Savannah was 95 degrees. Very hot. Needed service ASAP. The tech came in with his mask on. Very professional.

The technician was very devoted and conscious of each step that applied to his job. He replace four parts to the system which I am so please. It's like having a whole new A/C unit, which I was told in the fall that I will need. I didn't agree with the salesman that passed out flyers at Home Depot. Most young salesman don't want to take the time to repair anything but, Carlos proved them wrong. He is a hard worker and it was an honor to be served under him.

Everything went well. Came earlier than first scheduled. But had to come back next day with part. Gentlemen was very professional and did a good job. Would recommend him to fix air conditioner next time. This was old unit and he found a part for it. I was surprised.

My son has been pushing me to get a Home Warranty plan for several years. I finally did so today. Andre worked with me and was very helpful, friendly, courteous, and professional. I will be telling all my friends about ya'll. Thanks.

Nice guy, good tech. Explained everything. Problem, why do I keep getting promos for your warranty. I already have your warranty and am paying it. Please stop the promos or I will put you in the spam file.

I was a bit disappointed with the outcome of the issue with my dryer. The gentleman who helped me, Marc ** was very nice so no issue with him personally, it just doesn't seem right that you deemed to replace my dryer but would only give me half the cost of a new one citing #16 in contract but #9 says you are responsible for replacement of similar features. He also said it would take up to 30 days to receive payment, so in that time frame I have to make other arrangements to dry my clothes and pay out of pocket. Seems wrong in this day and age of technology it would take that long, didn't take long for ya'll to charge my credit card for the purchase of the warranty contract.

The sales rep on phone was very knowledgeable of warranty he was offering. Andy offered me discounts that were available and suggested the best warranty for me to purchase. Andy was able to answer all my questions and address my concerns.

The call was dropped and we were reconnected. The 20% discount was a great deal. The price for the coverage is priceless. I recommend everyone to take advantage of this CHW service. I would recommend family and friends. I was also able to add an additional home for service with the warranty. Due to Covid-19 we must take necessary precautions to stay safe during repairs at home.

I have spent hours trying to decide if I should purchase this warranty. I spoke to representatives twice. I asked very intelligent and pertinent questions. I finally decided to go for it after the representative assured me I would be making one payment per year for five years AND the warranty period would begin in one week. Long story short... I purchased it... Then a manager called to tell me the truth. Ask for the fine print, e.g., you must wait a month AND you must pay for 5 years in five months! What a waste of my time!

My experience with Joseph at NATIVE SUN POOLS DBA: HEIPUR GROUP LLC was extremely pleasant and a lot faster than I thought possible. He came a day early and had my pool up and running in 1 day totally exceeding my expectations. Thanks, Joseph! :)

Clean water running from my septic system. I understand that it took almost a week to send a tech because Covid, so I was patient. The tech was wonderful, and I ended up doing private business with him.... Because my issue wasn't covered under my warranty...AS ALWAYS!!!

HVAC Repair. I'm overall very disappointed with CHW. It took 4 days to get a service tech to my home and only after I called to escalate the ticket did this happen. I took 3 additional days to get a response from CHW only to learn you would cover less than 25% of the total repair cost, should I really be paying over 4 grand with a warranty in place. I'm a veteran with 2 kids and 2 jobs, I purchased the warranty so I would be protected from that. When I appealed this determination I was never was contacted by the case manager even after countless calls, messages, and an email. I then repeatedly spent more of my time on the phone trying to get a manager to help me. Finally I got a manager who was completely inflexible and had no interest in assisting me. Further more, I received an email that CHW was changing the service tech company who thus far is the only person who appears to be doing their job.

The service tech, Austin, came early. This was great because I had to go to town in the afternoon. He was friendly and very knowledgeable. He found several things wrong with the dishwasher, noted them and turned in a work order the problems. Austin said that they would contact me Ness Appliance to tell me what was going to happen. Later I was contacted by e-mail and said that they were ordering parts for the dishwasher and would be getting back with me when the parts come in and when they were going to come back out to fix the dishwasher.

The technician from Trinity HVAC was very knowledgeable and found the problem right away. I would recommend him. Hopefully CHW will send back the next time I have heat pump/AC problems. I have had technicians sent here that did not know half as much as Trinity HVAC.

Customer service agent was friendly and answered my questions. He was helpful and I got a good deal for the money. I would recommend this service. Reasonably priced and covers most of the worries I would have on the house.

My air conditioner was blowing warm air. They came out to fix it by adding freon and replacing the condenser. They also deep cleaned both the inside units as well as the outside unit. The cleaning was an additional cost but everything was well worth it.

Repairing the ice maker, waiting for parts to come in so we will see after it's installed. Hopefully it works out although once the tech left the fan started making noise. Have to ask the tech when he comes back. Just have to see.

Choice was very fast in finding a repairman to fix my washing machine. The Tech was very professional. Was able to make repairs very quickly. Kept the work area very clean. He was very helpful in giving tips in keeping my dry and washing machine in excellent shape.

The technician arranged to come earlier than he was scheduled and took care of the problem quickly. He was friendly and professional. Choice Home Warranty wasn't aware of the rescheduling, but the technician took care of it directly and had the issue settled after just 1 day of wait.

Quality work on our dryer. We had professional work done from him. He came during the time frame. We would recommend both Choice and this company for future service and repairs to anyone. I hope I don't to have any more work but I would like Choice to do all the work.

The service tech who came out was great! He was honest, respectful, friendly & efficient. Highly recommend. He fixed our AC unit quickly and gave us a rundown of how it’s operating & what type of maintenance it needs in the future.

My experience with plumber was very good. They were able to come help my situation before the scheduled time, which was super helpful to me. Hot water would not shut off. This was the first time I had used my contract and was pleased.

Technician excellent. Have used him before and will use him again. Dryer wasn’t getting heat. He came and fixed it. Keep using people like him and you will have me for a customer always. I have been satisfied with the contractors so far I have been sent for different problems.

Microwave. The technician response was prompt, the diagnosis was professional, part ordered, part never arrived, case manager assigned, problem resolved. C. M. Lori ** was outstanding resolved issue. She called on a Saturday and was very good at her job of negotiation and resolution.

Dryer. Fast response and clear explanation! Called in morning and repairman scheduled for that afternoon. Polite and cleaned up after job. Would recommend you and Sears repair! Recommended you on Nextdoor. Did not try to do or sell anything that was not necessary. Very satisfied!!

One afternoon our AC went out and (being new and first time homeowners) we could not figure Out the issue. Our technician not only fixed our issue but was patient enough to teach us what to do should it happen again. He checked the whole unit just to be thorough. Very kind and knowledgeable. We were very happy with the service.

Dishwasher. Technician came and diagnosed the problems. He recommended that how to submit a claim if multiple items needs to repaired. Will come and fix the problem once the parts have been delivered. Hope we will see him soon. Once he comes we will inform you all. Hope he will come soon to fix the problems.

It appears you are looking for every reason not to pay the claim after you told us to locate and hire a plumber to do the repairs due to the pandemic. We did just that and now all it get are messages from you asking for more info and another level of review. During the repair process we call and emailed numerous time and never could reach a Choice representative or get a return call. We've paid for a service you did perform and then we performed the service per your direction and you still are looking for ways not to honor the claim for $229. Your business model and corp culture are questionable.

This was my first call. I love the customer service and they came out same day and was within time frame and seen I needed new appliance and they put it in for my garbage disposal. Way better service than AHS.

Was mixed event. First, technician almost 3 hours past schedule. Very nice and courteous tech. Tech said water heater not covered would cost almost $1K. I told him to call it in, he then came back later and said is covered. Never assume, always check. That part not very professional. Fast and clean install. Very professional with that part of it.

My A/C stopped working. The technician got to us the next day and fixed it in 10 mins. Turned out to be a compressor that went out of order. Scheduling was easy. We had a great good experience! Definitely recommend.

The Repairmen arrived timely and ready to work with all materials in hand. They were friendly and got to work right away. They worked on my fridge carefully. When finished they placed everything in the fridge back exactly as they found it. In a nutshell, Quick, knowledgeable, clean and friendly.

Quick and easy to schedule a claim, love the easy system and how you get an email with all the info. Customer service was helpful. Even though they have a min of 24 hours to fulfill request it happens quickly. Thank you Choice Warranty.

Technician stayed no longer than 30 minutes put 1 pound and a half of cooling system. It’s cool but not cold so I’ll wait a day or so to make sure it’s fixed. Will call back if it’s not fixed. Technician was really worried about getting stuck in the rain.

Poor service from your company. Always denies claim. Rude customer service rep. System denied due to being dirty. Tube was collapsed. Not covered. But says it is covered in your papers. Would not recommend your service to any one.

Hello, I have been a customer with Choice Home Warranty since Jan 2020 and my experience with CHW is not at all pleasant. The purpose of taking the Home warranty is to get the items repaired or replaced in case of any issues but CHW doesn't really help out customers in repairing or replacing the unit. As my refrigerator was not cooling enough, I lodged a complaint in June 2020. CHW just looks for reasons to deny the claim and don't honor the contract. We had refrigerator in a Big Kitchen with clean area and the claim has been denied for following reason because dust is there behind the refrigerator even though the area was clean. Pl see below CHW Comments:

We bought two years coverage and have a simple plumbing problem. First we were given an appointment with a company that no longer exists. I am at a loss as to how the appointment was made with a non-existent company. Of course we waited five hours and no one showed up. Now no one returns our calls. We feel swindled.

I was referred from someone to use Choice. The agent was polite and not pushy. This was a no hassle conversation and I look forward to renew. Look forward to having certified contractor to fix and or repair the item.

My representative, Andy was very professional and complete, I must say that he was a truly determined salesman, meaning the can do spirit of never giving up on the clients needs. Letting me know with detailed explanation as to what your company had to offer and your mission. Explaining to me that there were benefits for seniors as well as military, as far as the different plans available. He also explained cost differences.

The men responded in a timely manner, agreed to reschedule to my convenience and did their work. I seem to have ongoing problems and called them in reference to the problem. They explained that I need to call again to get clearance for them to come back. I am in the process of doing that now. They were well spoken and patient with me.

Plumbing repair. I feel that when a customer has to find a service person for a reimbursement; the process can be streamlined more. Technicians don't usually have time to be put on hold; while waiting for authorization from your authorization service office...Thank you

Choice Home Warranty is a scam. They do not cover anything. We had to pay out of pocket for what we would call a mechanical failure but because we didn’t have the maintenance records from the NEW HOUSE we moved into they refused to replace our outside AC unit. I will be cancelling our service and hope we get our money back for this waste of time and money. This is just a scam and they will find any way around not replacing anything.

Plumbing repair. I called and got a message about a long wait time so I went to the website as recommended and filled out my request. Next thing I know there is an email saying my appointment is made for today between 3 and 8PM with the plumber's info. I was just about to call the plumber to request before 7PM when he called me to verify and let me know he was on his way. I did not expect such fast service. No more leak!

Mr. ** from TWO worked on restoring power to my electrical outlets. I was not able to use the upstairs outlets. Mr. ** explained that I was using too many electrical items at the same time. Mr. ** went to the breaker switch box and flip the power back on and my outlets was in full use. It was strange as I had done that already. The next time I will flip the switch several times before calling you guys out again. The money waste but I guess I needed it necessary information as a reminder.

Had this for over a year, never had to use it. Finally did and they found every excuse in the book not to pay out. They denied the claim saying that the provider said there were cracked and missing shingles on my home. I talked to the provider -- They showed me EXACTLY what they submitted. There was NOTHING about Cracked OR missing shingles. They did mention that since the code for the roof had changed since I bought the place that the roof was no longer in code, and needed upgraded. So then Choice stated the roof wasn't up to code.

Three days with no A/C in Las Vegas. Technician came within one day, but reply from Choice was sporadic. Technician suggested Homeowner call Choice. Choice claimed they were waiting for reply from technician. Homeowner communicated this to technician, he called Choice again. Claim finally approved for replacement - but email from Choice indicates $900 will be due. Homeowner approved, but now parts can be ordered and it will be another day without A/C. Temperature in living quarters reaches 90 degrees. Outside temp is 110 degrees.

After reading about your service and all the people that put a review of your company and service it was a blessing and honor to be a customer with Choice Home Warranty. It seems that it is an awesome company.

I called customer service, and I spoke with a rep within 2 minutes. Was not a good connection, but she was very patient and helpful. Now, I wait for a service company to call about my clothes dryer. I have been very pleased with Choice in the past, and I am sure they will not disappoint this time.

Order placed today. Your Employee Amy ** explained very clearly the Contract I agreed to. I never felt rushed or taking too much of her time. I came away from this feeling good. I did not feel rushed into ordering anything. She spoke in a tone I could understand. Wish more companies would hire people like her. You are blessed to have her in your employ.

I receive an email that would be here tomorrow between 8-12. That 48 hour later when you are dealing spoiling food. I tried to call them but it went voice mail and they have yet to return the call to see if they could come faster

The Smartway Appliance technician was very professional, very polite, and wore a face covering using social distancing guidelines, and was able to tell me why my dryer wasn't working. He also came in the indicated time frame and called to let me know that he was on the way to my house.

Call was answered prompt and very professionally. The coverage was explained very well and I was glad to purchase the policy. Mr. **explained other options for longer coverage which I thought would have been a good deal however I chose not to take advantage of.

Air Conditioner not working. Technician did a great job. He kept us informed of his arrival time, and arrived at the time promised. He was well spoken, knowledgeable, and quickly resolved our problem. We were very impressed. He explained in detail what had failed and the fix required.

The guy that came over to fix the AC was pretty cordial and professional. He took his time to diagnose the problem. I just would've loved that he puts on a mask to prevent the spread of COVID-19. Otherwise, he was great!

The first man I spoke to was very helpful, spoke slowly and gave me the best price possible. I called back within a few min to ask about the technician's price. I wanted to know if it was still 45.00. The man who answered this time, I thought was possibly the same person, but spoke extremely fast and rushed me off the phone saying yes, everything's the same. Looking over the information I was sent, it's not the same. The technician is 60 dollars instead of 45. I was really unhappy with the second conversation, very unprofessional and I was shocked. I don't know what happened there.

I have taken the home warranty from Choice for 5 years. I haven't used it in the first few years but then my dishwasher started leaking. I contacted the choice home warranty and they scheduled the appointment with the technician. The technician canceled the appointment without informing me at the last moment. After rescheduling he told me that the drainage pump needs to be replaced and he ordered it which will arrive directly at my home. The pump hasn't arrived after a month and the dishwasher is not yet fixed after one and half months. It's totally a waste of my money. Please don't take home warranty with choice. If I have to give a negative star then I will.

Renewal. My sale person name was Andy. He stated that Choice was here to make me happy with their service. I said, "We shall see." He use the word "get guaranteed," I had to tell him only what is in the policy is what I can go by.

So far so good! I'm a first-time user and had my doubts, but I made a claim and they showed up the next day and it was fixed. $75 out of pocket. I'll take that over a sharp stick in the eye! Hopefully the next time I need you it will be the same experience.

Dishwasher. Technician was very good, got right to it immediately, she explained what happened, fixed it right away, in forty words she was good, you should have more employees like that. If you had more employees like that maybe you wouldn’t have all the negative stuff that’s out there about you.

My a/c was not keeping up with the temperature so the house was at 83 degrees. I called on Father’s Day and by Monday I was on my way to having it fixed. Tuesday at 8am the plumber was here and by 9:30am my house was at 75 degrees and holding. I only had to pay the initial amount that I contracted and voila I have air conditioning. This is the second time I called them and Choice was right there for me. The first time my refrigerator needed new temperature controls and within two days this was taken care of. I am a senior citizen and this has been a life saving Choice.

I requested service on my dishwasher, the first tech to show was Jerry **, who did not arrive per the schedule. He said that there was nothing wrong with the appliance but did indicate that if I had further problems that the $60.00 I paid him would be good for 30 days. The next day the same situation presented, not draining. I called him 5 times over the course of 2 weeks, no reply. I submitted a second claim and the Tech indicated 3 separate issues with the DW. Again another $60.00 was paid and a replacement was the most effective solution. CW offered $179.00. I am not a plumber or own a truck.

Roberto was awesome! He was very customer friendly, knowledgeable and very professional. He assisted me quickly but thoroughly. I truly appreciated his guidance and how he got me all set up with continuing my policy. I am very pleased. Thank you!

I thought the technician was very helpful and professional, I definitely would recommend. He was a little late but it was due to the weather. He was able to troubleshoot and find out what the problem was very quickly. Thank you for all your help.

Samsung Refrigerator. First appointment, the technician, Joseph didn't call us but he claimed he called and nobody pick up the phone so he left. In fact, we were home waiting the whole time. So we have to reschedule to 6/22. The second Technician, Jose came on time and fixed the problem very quick and very professional.

Kendra ** was amazing! She followed up gently without badgering and when we did connect she was an absolute joy to work with. She knew just what I needed and bam it was done in seconds. Great personality and she is a great asset to Choice Home Warranty! Give that girl a raise!

Neil was able to explain about the warranty coverage and appliances covered in good detail. Also he answered all my questions about my current needs and anticipate future needs as well. I feel all my questions around my needs were answered sincerely and I also got valuable education. Thanks for service.

This was my first time submitting a claim. It went very smoothly and I'm happy that my policy was comprehensive enough to cover the pool. The customer service rep was very helpful in telling me what would be the next steps.

I spoke w Andre and we were able to negotiate a better deal. He was a awesome person to talk with! I hope, upon receiving my written policy, I am just as satisfied with this product. I did purchase a five year+one free additional year contract. I would have been happier if I could have spread the payment out four months but supposedly his boss would not agree to that option. I hope I won’t have regrets. I wish they made exceptions and I could continue with my 35 year HVAC company...

The sales person was efficient nd knowledgeable. The only issue I had was that 2 days after I signed up with your company I kept being called by your salespeople to sell me more services?? The calls stopped after I said I would cancel the whole thing, but a bit too pushy is not pleasant.

It took almost 3 weeks to get a technician to my home to assess issue with my AC. Numerous appointments made with 5 hour appt window and then no show by the technician.. All-in-all, 20 hours of waiting for somebody who never showed up and didn't even bother to call. When you live in NM in the desert and it's 100 degrees, 3 weeks is a VERY LONG TIME. I spoke with several people from Choice Warranty Customer servicer as well as emails galore that were responded to with what I assume to be some sort of a robotic response system. This is not even close to the service or experience I expected with Choice Warranty.