Choice Home Warranty Reviews

Rep Luis was not personable at all... Not happy with his level of customer service. Asked to speak to a supervisor and he disconnected the call.... He also did not provide accurate information.... He also stated that the supervisor could not place my order which was incorrect.

Plumbing blockage. Even though the service man was an hour later getting to our home as scheduled, he was very professional, efficient, and helpful for our problem. We would use and recommend his company, Trilogy Services, again. Our problem still needs some help, but he promised to make a return trip to correct it.

The technician knew what was wrong and told us in detail what to to expect. He was very knowledgeable And very nice young man. Choice Home was on the ball. I called on Saturday and within couple hours he was checking it out! Thank you CHW.

This is my second claim with CHW, and neither has been totally satisfactory. This second claim involves my stand alone freezer which is failing by overtemping periodically throughout the day. We filed a claim with CHW, and they sent a repair person who troubleshot the freezer and found a defrost timer malfunctioning. He replaced the timer and indicated he thought that would solve the issue.

Your policy in your has an exclusion of repairing a valve which is part of the furnace. One can not work without the other. I pay my fees every month and your obligation is to provide the service and it did not happen'.

I am disappointed I bought a Choice Home Warranty. I have a coolant leak on one of my A/C units and Choice denied the claim stating the leak on the coil is a manufacturer's defect. The unit is 6 years old. Choice says they don't cover manufacturer's defects. I wish the slick salesman would have told me this when he was telling me how great Choice's coverage is. Why have a warranty if they find more ways to get out of paying than providing you coverage when your unit breaks down. I would not recommend this company to anyone and will probably cancel my policy and get my remaining 6 years of money back. This will pay for my A/C repair.

Tech actually responded earlier than expected and was very informative about what he found and even took the time to call Choice to get authorization to replace additional parts. He worked through the rain continuously until the work order was complete and did observe the no contact protocol which I appreciate.

I have just moved to Daphne, Al. a couple of years ago and it seems like everything in my house started having trouble. I paid upfront for 3 years and while the guy was selling Choice, everything I told him I had he said was covered and I think I had to pay extra for some things. He was a very nice and helpful guy and I was very pleased with him. And the reason I chose Choice was because of reviews, which I assume you had friends to right because I have had poor service from you since day one.

Great customer service, prompt and professional, the service customer treat you well. They explained in detail the contract and provide you with a monthly service very convenient and service calls very affordable. I would recommend them 100%, contract was fast and professional.

As a new homeowner I files several claims for covered conditions. Each of the claims were first denied, then after appeal when each claims person told me these were not covered, I explained to each of them that I was on the Choice Ultimate plan, which offers extended coverage. Most of them ended up agreeing with me, so in the end it worked out. But better to have them know what plan is determinant before verbally rejecting the claims.

Dear Sirs, I have read your three points in your comments and I don't think they apply to our air conditioner. Our air conditioner worked just fine the last time we used it, which was last year. So when it didn't cool down when we turned it on this year, which was yesterday, March 28, 2020, I contacted you.

Representative was very workable and patient. We went over products/prices after which I was satisfied and purchased a policy. I feel it was a good choice... Several incentives were offered which were greatly appreciated. From what I had read and viewed on commercials I feel like this will be great coverage.

Had a problem to start with but customer service jumped on it right away and took care of me and set thing right. Thank you for your fair and active response. I would recommend you any time. Your staff are very good at their jobs.

It took three phone calls, tries, to finally get someone out here and take a look at my leaky garbage disposal. With all the COVID-19 pandemic going on, I’m not surprised nor am I complaining. However number three was the magic number. He called 20 minutes out and I asked him if he would be opposed to wearing a mask which he complied with happily. He came in And after examination determined that indeed, I need a new garbage disposal. He said he turned in the paperwork and get back to me. I couldn’t be happier.

Bathroom faucet unable to turn off. The technician arrived as stated immediately assessed the problem. Water was turned off at the main. He found the cartridge was missing a washer took apart the cartridge and added a washer to the leaking hot water side. Also he replaced the washer in the cold faucet.

The repairmen did a good job. I asked for a work order, they said Choice would supply it, you said they would. STILL NOTHING???. My feelings are that Choice should force this issue with the repairman! The repair was performed well and in a very timely manner, the guys, father and son, worked well together and cleaned up after themselves, which is important to me.

The salesperson was very pushy and didn't care about my concerns on a fixed income. He kept trying to upsell me on extended plans that I can't afford at this time. I kept trying to explain that I can't afford three monthly installments but he insisted that I should try. It was time wasting and frustrating!

Hot water heater. Called for claim. Appt set for 1 o'clock. 3 comes, call say they are an hour out. 6 comes, told how about 1 o'clock the next day? 1 o'clock the next day comes and goes. 3 o'clock comes, call and am told they are an hour out? Call CHW, they call tech. They say they are on the way? 8 o'clock tech comes? Does some work at 9 o'clock said he would have to dismantle unit to check fan? Leaves and said let unit run a few days? Call CHW, they try to get a hold of tech, call me back? They say let's give them a day to call back??? It's 2 days later and I'm getting ready to call CHW to see what's next??? Very frustrating.

Replace water heater. Repairman was very cordial, did a great job. Would definitely recommend him. Was very pleased with your service. Your staff was very helpful. Am glad I have your service. I will recommend your service to my friends and family. Glad my repairman is local if I should have a question.

Dishwashers and water heater. Both orders were handled quickly and efficiently from the first phone call to the response of the assigned tech companies. I could not have asked for better service. I have already recommended Choice Warranty to a close friend. Keep up the good work. Ron.

The professional you sent to us was very experienced, professional plumber, he inspected the problem and solved our issue in a short period of time, he also phone ahead of time and I had a chance to tell him what issues we were having and brand we had and he had the parts readily available. Thank you for what you did for us.

I talk with Cynthia abut my plans to buy Condo Home Warranty. Our conversation went very well and she offer me a verity of options until I found one to fit my needs and my finances. She was full of so much information and answered all of my questions and concerns. After our conversation I felt like I had met a friend who had my best interest in heart. Thank you for allowing such a wonderful who really considered my needs and was able to give me the best offer. I am a very happy new customer.

I was very happy with the service rekeying our new house. I was not so happy with the person who called trying to sell me a security system. He would not take no for an answer and I finally had to hang up on him. I would appreciate it if no one from your office would call me with offers I have not requested. Thank You.

I was told by a man on phone my day and time a tech would be here. 11am.. I waited until 5 pm and called company where most companies answer. Not this one, I had to text. Asked if he was coming? Answer was "no, you didnt confirm yet". It was on the calendar for that dang calendar, it was right there. They wanted to come next day. I said it will need to be between a certain time. Finally, a decent and very nice tech fixed the dishwasher. Other person was just rude.

Since I have been one of your customers I am very happy with the your company and price. The people who have been to my house for any fix have been very knowledgable and nice. Just so you know, My phone number is between phone companies at the moment and will soon have my regular number back. The temp number is ** for claim #**. Thank you. Mark **

I received an email with an appointment set up for the next morning within an hour of my request. The technician called to confirm the appointment and called again to give me an update on his arrival. He was prompt, professional and did a great job. He was also courteous and knowledgeable. He answered all our questions and gave his recommendations.

I never received copy of my receipt. They fixed the door but I feel I was over charged. The spring was broken. You pay for labor and I pay for 45.00 for service call and spring however my bill came out 287.00 and some change.

Warranty came in handy!!! During this Corona Virus pandemic, my main fridge in the house decided it was gonna stop working.... made the call to CHOICE HOME WARRANTY, and 2 days later, I had a repair man at my door.... look over the fridge, said they needed parts and would let me know working a few days of when they can come back.... 2 days later I received an email that it would cost more to fix than the fridge is worth (it was a very old model).... so they wrote me a check for more than what the fridge was worth and will be here in a week or 2.... My father bought this plan for me and I was a little skeptical, but they surely came through in a time of need! I would fully recommend this company and am happy My father decided to enroll!!!

Refrigerator repair. My opinion of CHW is greatly improved. The appointment was set next day. Technician showed up with in the set times, diagnosed the issue. CHW approved repair much to my surprise. The ordered part and returned next day in appointed time to complete repair. It seems CHW has so many restrictions in the contract. Almost nothing gets repaired. It cost me $2400 to repair an A/C unit that I thought was part of my coverage.

Washer. He was very nice and respectful. He worked fast but was thorough. He realized I need a part so he was going to back and order it. He then looked at the dryer at my request and found it needed a part also. So he said he would ask them back at the ranch to order both parts and he could put them in at the same time. I called Home warranty and the claim for the dryer is **.

Everything was fine, but I had to make the decision when I was with the agent by phone, under the pretext of being able to receive the discount, I would have liked to read the information before paying, he told me about the 30 days of acceptance or refund, just about this way accept it.

When our combination washer and dryer stopped spinning, Choice Home Warranty sent a repairperson the next day. The repairperson was prompt, professional and fixed our machine the same day. I would definitely recommend Choice Home Warranty. The protection is a great value.

Faucet Drip. I called in the claim and Daugherty Plumbing came that afternoon and fixed the problem. He was very professional and told me what was going on and how he was going to fix it. This all happened in one day.

Where should I start. This company is the biggest scammer that I ever came across. I did a claim on my refrigerator. They end up sending a third party company to diagnose the issue and they collected $85 + $50 monthly charges. They been charging me every month. The technician mentioned the ice maker is bad and he need to order the part and he will come back and install it. Very next morning I get a call from that third party vendor telling me Choice warranty has decline my claim. I ask why and they mentioned I have to contact choice warranty for that.

Washer repair - Service man was very knowledgeable and fairly prompt. The original repair request was difficult because the connection was not good so was not explaining my needs. Might have been just a bad cell phone signal. Took a little while to get repair done because first part was broken so had to reorder.

AN OLD GALAXY REFRIGERATOR needed Fixing, but she was Terminated. THANKS to Choice Home WARRANTY I was able to Purchase a New Refrigerator. THANKS. COULD NOT HAVE DID IT WITHOUT YOU. Have been having trouble. Just needed the Right COMPANY to come ALONG.

Choice Warranty did a great job in responding to my claim. I got prompt response and had someone looking at the issue within 24 hours. I think the only thing missing in the communication chain is the after service report. I had to call my tenant to see if the problem has been fixed.. Would have been perfect if I got email or text telling me what was the issue and how it was resolved.

STOVE. We have been with CHW for a while. We would recommend CHW to all our family and friends. Great customer service. 1 call. That's all it takes and CHW DOES THE REST and you can't beat the price. All technician are l licensed and certified professional.

Awesome customer experience. Service was fast and professionally done! Service tech came within 24 hours of my initial call. Tech showed up earlier than originally promised and he took care of the issue quickly. I appreciate the quick response to my issue!

Derrick was great to work with, he explained everything in detail. The coverage provided and plans are amazing. We researched a few other options, but after the amazing customer service we went ahead and purchased 3 year plan! Would definitely recommend, already started!!

Hi. My water heater is not covered because of 5 gallons. I was told that the max is 75 gallons. I was told I was going to get an “unheard of” discount of $215 off and you were going to talk to them about a lower price to bring my total of $1500 out of pocket when it should have been covered! Now a water heater is hard to locate. It is over $1500 and it will probably cost me $2600 vs the $1500 I was promised! I have an 80 year old parent that lives with me and high risk for COVID 19 and no hot water!!!! We have been out of hot water for a week and now I am having to try and find someone else all because you won’t budge on 5 gallons. I want a call from a manager tomorrow. I am very unhappy with my service and keep in mind I have this warranty on both houses!!!

I first called to get a warranty for the house I bought. Greg was unbelievable in his helping me get the best deal for what I could afford. He made it a pleasant and personable experience in this most difficult Covid 19 world we live in.

Our thermostat went out during a VERY “cool” night! Choice Warranty had someone come out the next day. THEN, our wall oven went out, waiting to purchase another one and have it installed. We have used Choice Warranty for over 5 years, will always use them as long as they are around!

Nothing of real significance and need is ever covered. I will end up canceling my service because between the service call fees where nothing gets fixed because it’s not covered and the monthly cost for the insurance I could save that money and get the repairs done on my own which I’m going to have to do anyway somehow.

My garbage disposal started leaking from the bottom and I contacted Choice to get this fixed. I was not able to use my kitchen sink due to this problem. I had to call twice before action was taken by you.

You promptly responded and were flexible in sending a technician out to my house during this trying time of quarantine for COVID 19. My machine was repairable and now I can wash clothes without having to go to the laundromat. All for the service fee only.

This was the worst customer experience that I have ever encountered. First, the service representative could hardly speak English. Second, we found out that the company we requested to be used was not on the Choice list. We asked the service person to go ahead and get us someone else. She said she would but neglected to put it in the system.

Disposal and toilet repair. I'm glad that the gentleman that came to my house was knowledgeable in both appliances. And he has the time to call before show up. Also with this uncertain times that all of us are going through, he was prepare with gloves and shield for his shoes. Thank you very much for an excellent service.

The AC unit keeps tripping the breaker. I am actually going to request service again because it tripped again yesterday. When our tech came the system would not trip but he thinks it was because it was cold that day he came.

I filed claims for both on 3/24/20. Both claims were set up the very next day for appointments. The ceiling fan needed to be replaced. The work was done quickly and the service personnel was friendly, professional and knowledgeable. I was impressed because all was accomplished so quickly. The refrigerator service personnel informed me a part needed to be ordered and I would be notified when part was available. Again, he was very nice and found out what was wrong quickly. Thank you. I would highly recommend Choice Home Warranty for their quick response to my claims.

I feel 1st Choice is a great company to work with and to take of your heating and air system. Mr. B. ** is always professional, and he is knowledgeable about the type of work he does. He gave you the feeling that you can be at ease. He explains why something is not working properly and what has to be done to fix it. Ms. **

This was my first claim. The process was exactly as it should have been. Very straightforward and hassle free. No hidden charges or fees. Very happy with the process and the results. Would recommend anyone with a home to get a repair policy.

Plumbing. The service company you sent out is not qualified. I called about water leaks under sink cabinet. I still have leaks under sink and around sink valve. I need someone that can fix my problem.

This experience was a great one. My refrigerator went out and I went online to submit a claim. They quickly processed my claim and a technician was assigned. When they found out that the technician could not meet the need they quickly reassigned the claim to another technician that was able to come out the same day. The service was great. The technician was very professional and the customer service members are friendly. I was very pleased with the experience. Would recommend.

Unfortunately the repair person’s van broke down on a Friday and he was unable to come until Monday. He was a very nice person and did a good job. My only complaint was having to wait the extra days to be able to use my dryer. Just a little inconvenient.

Needed to issues addressed:

Wanted to change my review of this company. I had received a rejection for this claim. After they did a review the claim was paid. The technician that came out was very knowledgeable about my machine and did a great job of troubleshooting.

I am thankful to Aaron for taking the time to explain the benefits of having a warranty on your systems and appliances. He also provided information and options on yearly rates and specials for multiple years. He took the time to ask upper management if there were any benefits for seniors. My warranty package was emailed to me same day.

Person on phone was very helpful. Within hrs I had a email and call telling me the company coming out and times. The appliance co. came out on time and was very helpful. Explaining what they are going to do for me.

Power Outlet Short. The process was seamless. There was a prompt reply by the electrician and they arrived at the appointed time and day. They fixed the issue and offered sound advice. I could not be happier with the experience. It is nice to know that issues such as I experienced can be fixed and my liability limited to my deductible. It is a worthwhile risk transference.

The online experience was good, but your customer service or sales people called me relentlessly. It was borderline harassment. If you didn’t have the best price, I wouldn’t have bought the warranty. You should seriously review your processes. Most people buy things online for a reason. We don’t want to deal with sales people.

Service was great from the customer service person on the phone. They quickly sent out my request. Was contacted by email to let me know the appointment time. Then, the plumber called and was able to come sooner. Thank you.

Your repair replace policy stinks. The ridiculous amount you came up with to pay me for fridge was a joke. It makes me wonder what your costs would be if my air conditioner was to go out. Your clause about offering me a sum instead of repairing or replacing made me lose 600 dollars. I will be telling everyone I know not to use Choice Home Warranty. I will give no stars for your service.

Evaluated two different companies. CHOICE HOME WARRANTY responded quickly with a great offer. Based on reviews and the professional Customer Service I spoke with I gained confidence in choosing CHOICE. Trusting that in the future, should it be necessary to call on them, we will experience the same rapid response and professional, fair handling and resolution under the terms of our Plan.

I just joined so I have nothing to compare the service to. I hope this is a good company and when I need service they will be able to supply it in a fair amount of time. The salesman was very knowledgeable.

Motor working but no air conditioning. Air return working steadily, day and night. No cooling or humidity reduction. Technicians checked all related areas indoors. Quickly Determined an outdoor part required replacement. Returned at 10 am following day and replaced in a couple of hours. Very competent and accommodating technicians.

Always spoke with a live person and callback feature was excellent. All CRS took ownership of the issues and resolved them fairly and efficiently in the same call. They were able to adjust immediately. In the first instance, Wendy was able to change my start date since my previous warranty home company ended on March 16 and would not have been able to start till April 2. They were able to change the date albeit to March 2 (not when I used it on March 23) since I needed the service. The second example after the service itself was completed was related to the service provider and payment. Frieda called me and read my note on my reply online, did some research and offered a very fair resolution due to the unusual nature of the times. The call was cut off but no worries- I received an email shortly with the promised resolution. At all times, both CRS were pleasant, and focused on helping solve the issues and not blame.

You are trying to deny a pump replacement. You are using verbiage for controller vs pump as reason not to fix/replace. This is semantics for not doing exactly what I purchased you for: FIX something when it breaks. The technician stated that the FIX is to replace a 3 speed pump with a 1 speed pump. I am giving up functionality to have a working system. And now you are denying this claim?

I reported my appliance outage on Friday, March 20th and received a appointment confirmation from Choice on Friday, March 20th for Friday, March 27th between 3pm and 8pm. On Wednesday, March 25th, I received a call from JDS Appliance Service advising me they will be changing my appointment until Monday, March 30th between 3pm and 6pm and all the explanations on what methods of payments and applicable fees they will accept for the $45 service fee.

I called this warranty company on a Friday for a plumbing stoppage in my kitchen sink. Not one repairman called Saturday, Sunday, or Monday. They finally found someone to come out on a Tuesday. I’m not very happy and hoping this is not going to be the case if and when I need service. Very disappointing to say the least.

Lavoy appliance checked over unit. Felt there was a blockage in the unit. Felt everything was ok. I have just got over An $8000 water leak in bathroom and cannot leave water on in refrigerator to possible recurring of the same problem. So I have a refrigerator without the use of its ice making duty. Lawrence

Sales rep Maurice was great. I actually added an additional home to my portfolio because the service from my current home was awesome over the past few years. Thanks Choice. I’ll be calling back when I close on my Florida condo to add another warranty. Thanks so much!!!

In 2014 I sold all my rentals which were covered by CHW and purchased a plan for the buyers. In 2017, we bought our last house and recently decided to inquire into to cover all our not so new home. When I called CHW, they are able to pull up my account and provide a tremendous discount for being a loyal customer all those years. Thanks again!

The technician who came out determined that there was a leak in the a/c system. Choice did not give him permission to check it out, so there would be an additional cost of $100 for him to check the leak, which he did not think he would be able to find. He then proceeded to offer me several options for a new system, ranging in price from $11,000 to $17,000. I felt that was totally inappropriate since a definitive answer to the problem had not been reached. He said he would e-mail me the proposals, which he never did. He said that I could make an appeal, which I did, A written response came back stating that rust and/or corrosion in the system invalidated the warranty. That decision had not been made. I was told that I would be given a specific contact person within 24 hours.

The boiler was leaking water into the basement and it needed immediate attention. Billy from the A Team Plumbing was amazing. He was very patient and explained everything to me. I really appreciate his input and concern. I will definitely use Their services in the near future.

Garage Door springs. Tech was great, found some broken hinges which I was not aware off and it was all covered by the Warranty. This product is as advertised best warranty and I should know, I recommend this product in my business every day in real estate. Thanks, Choice.

Microwave oven. Was offered a low price on replacement. I rejected and was offered a review and was satisfied with the new offer. The person who handled the review was very pleasant. Was nice doing business with Choice Home Warranty. Looking forward to Choice Home Warranty to keep us covered. Great team.

My A/C claim was denied for false reasons. The photos submitted by the tech contradict this statement. I asked the Case Manager to look at the photos and discuss them with me. He said the decision was already made and he did not need to look at them. This told me the appeal process was not a sincere attempt to assist.

Drainage issue. Everything went smoothly from the time I submitted the claim online. Choice emailed and text updates, now just waiting on plumber to get the job done. Choice emailed a letter detailing what will be done and approved. I have left 2 messages with the plumber, haven't heard back from them in regards to the quote so was nice to get the feedback from CW.

I had 2 incidents... 1 plumber - he was great, but left a hole in the wall, because he had to remove my vent and opened the hole...He does not do sheetrock so I need to fix now. Also disappointed, that after I paid over $4,000+ for my 2 households...wasn't even covered because someone had fixed years ago...Worries me that this will always be an excuse...Disappointed and would like to drop.

Fridge/washer repair - I haven't actually had the work done yet but the guy came to check the appliances right away which I thought was awesome. I like the fact that Choice Hime Warranty sent someone right away. The guy was really nice...Dave's Appliances.

CHW, I was very please with the interaction I had with your resolution team. I have been a member for several years now and have received nothing less than professional and caring customer service. Thank you for valuing me as a customer.

The tech rescheduled the appointment to Wednesday March 25, 2020 between 11 and 3. Second visit for the same issue. He is coming from another state, which he complained about and not sure why this company wouldn't have any local technicians available.

Very pleased how Choice Warranty handled my claim. The plumber was very polite and handled the problem very fast. I would recommend Choice Warranty to anyone and also Monty the plumber from Iowa Park, he knew exactly what had caused the tub to not drain..

My initial claim was filed March 11. On March 12 I was notified that a technician assigned for Friday, March 13 would contact me. After speaking with JFT Construction on March 13 to verify their service call, but within 20 minute CHW notified of a cancellation and plan to re-assign. I called on March 16 for a status update and a return call informed me that Webb Plumbing would make a service call between 11 and 3 p.m. on March 19. I called Webb after waiting all day and they told me that they would be here early March 20. After determining that the problem was likely roots in the pipes in the yard, CHW denied coverage. In July 2016 for claim #: ** I had a similar experience of denied coverage. I feel like CHW is very willing to receive my money and very willing to deny coverage. It's frustrating.

After six claims in the last three years, I finally received a service that Choice approved but that experience is clearly the exception. Past experience has shown that claims for faulty appliances are consistently denied because failures of certain pieces or parts aren’t covered. In short, you’re not as covered as you think you are and certainly nowhere near as covered as the advertisements suggest. Small issues like a burnt out circuit breaker (this claim), unclogging a toilet/sink, etc. are covered.

I just started with your company and referred someone else.. Great Customer Service with Luke, nice and polite to me but also very real with what your company has to offer. Looking forward to doing business with your company, if something should go wrong in my home.

Renewed the contract for another year with the additional option of having the roof included. The roof is a nice feature that swayed my decision to renew. The service and quality of the warranty is great, but one area to fix, consumers do not need to be badger into getting the service.

Called CHW for help. Didn't get call back for service call so I called my furnace co. Got estimate from 2 companies that have been servicing my furnace for years. Had several emails from CHW. Schaafsma sent you detailed info. I have copy. CHW denied my claim!! Why I paid I for coverage for years. Now I have to deal with a APPEAL. Not happy.

I paid for the diagnose and I still have to problem at home. They told me that they would revise the diagnose and get back with me. Meanwhile I still can use the toilet at home. If I pay a plumber in the side probably he will charge me $75 and fix it in one day.

The water heater I have in the rental property is 17 years old. Never submitted a claim on this item. The heating element went out and after technician looked at it said there was corrosion. Only imagine after 17 years I would think so especially with Arizona water. I have paid the premiums yearly and as with any other insurance company when a claim is submitted it's denied. I would appreciate a review of this denial. If this is the normal policy and procedures considering maybe I have the wrong company and I need to look at other options.

HVAC compressor. My unit has been serviced by others and maintained. You decline my first service call after convincing me to buy your product. How can I trust the service if in the future hopefully not but if and then get denied again you know for paying close to $2000 with your firm. This is not right. All other service companies I use like Old Republic and Two Dash Town were very good here but your salesman sold me on your company my peace of mind and so far I’m very dissatisfied. My unit has been taken care of along the way and should be covered.

When I called the rep was polite, and he reconnected me with service with no problems, he told me about the roofing service. He offered me good rates. Couldn’t take advantage of all but I still received some. Thank you.

The technician showed up Friday. He was very knowledgeable on what was needed. He opened up the area where the fan was and found out that the defroster had quit working. He did not have the part so he will be back on Monday or Tuesday to finish up. He worked very fast end efficiently. He did a great job. I would recommend him to anyone who needs to have their refrigerator repaired.

My dryer circuit board was fried. I was notified they were gonna replace my dryer on 3/4. I was offered $299 to replace my dryer. I declined and was assigned a case manager. Instead of calling me I received an email to call him. So I called about 5 times and sent 2 emails. Eventually I called back in as if I were starting a new claim. I received a new case manager. All in all I didn’t speak to the new case manager until 3/20. Upon speaking to the new case manager, my offer was taken up to $400. When I told him I didn’t want $400, I wanted my dryer fixed he told me I can still get it fixed but I would have to pay the difference after the $400. He said I can get a cheap no-name functional dryer for $400. Choice isn’t responsible for matching brands or colors to the original Model. This was a very long frustrating process which led to unsatisfactory results.

Blower motor went out on our central Heating and A/C. Called CHOICE claims and all was taken care of very promptly. This is the second time in the last couple of months I have had to call on them, and with no hesitations all of our problems have been fixed correctly and in a timely matter. Thanks for all the help and the technician Oscar did a great job every time.

Clothes washing machine repair. Called for help 17 Mar. Assigned All Service, who could not come until 23 Mar. Called AS to move repair up. Individual was rude and hung up. Called next day and was hung up on again. Complained to Choice, who assigned The Appliance Whisperer instead. They came 19 Mar, and quickly repaired the machine. Repairman, Alex was professional, friendly, efficient, and helpful. Highly recommend his company.

We had a gas water heater that failed on January 18th, contacted CHW who scheduled a plumber for January 20th. Never showed up because they did not service Indiana. I contacted a company which is the only one in area that services gas hot water heaters who came immediately. Made determination that it needed to be replaced and recommended a plumber to do it. CHW refused to pay for their service call, refused to pay for the replacement (which we went with an electric hot water heater because it was less expensive), and finally had hot water on January 21st. CHW refused to pay any part of this expense. This past week I had an electrician come to check out a possible electrical problem and he verified that everything was okay so I was satisfied with this person.

Stopped up kitchen sink. Liquid plumber didn't work overnight. Called CHW early 7am ish. Waited for plumber. No response. I waited 4 hours. Then finally got a response! 5 days away. No way that this going to happen. I got local plumber to come after 5pm. Contacted CHW. The local plumber had to assess sink stopped up and to verify job by speaking to the rep for CHW so we could be reimbursed for money spent to perform the job. Pinnacle plumbing removed the clog.

I found your business online while searching for something else, but also searching for a new home warranty. Mr. Harry who called me on 20 March 2020, was the representative to sign neon, my only complaint was that Mr. Harry was rushing me which made me feel very uncomfortable until I know that this to him other than that the sign-on is wonderful.

I was denied service on my AC due to “corrosion” on the unit. Funny though, I received the denial while the technician was still at my home. His report noted no corrosion along with photos that also showed no corrosion. Still awaiting an appeal. No AC with a toddler in FL in 85 degree weather is hard. Why do they play these games. I won’t renew the policy if denial stands.

Overall the setup was effortless. Home warranties are one of those things that you know you should have but hate all the stipulations that come with them. I wish I wrote down the name of the representative but I thought it was very rude to ask me what is preventing me from paying for the year. If that is the start of your sales pitch to get people to pay for more, it sucks. We will see how this goes....

Came home to a/c out. Made claim and a company came a few days later. Wished it was sooner but was great till it got fixed quickly!!! Thank you so much for making it happen. It helps when companies are local so the job gets done faster.

Dryer broke. I submitted my claim online. Immediately I received a call from Prompt Appliance repair LLC. They left a voicemail stating that they would come out this Monday March 23rd. I printed off the appointment and with a couple of minutes later I got a call from Edward from Prompt Appliance asking if he could come out as he was finishing up a call nearby. I exclaimed for sure. I was grateful for his call. He came as promised, he fixed my dryer quickly and left. Eddie was professional, kind and helpful. It’s not often you get such outstanding customer service. Please thank Prompt Appliance and Edward. I can now dry my clothes. I appreciate this great company and service. Thank you.

I was lied to, either change it to what it was promised of 45 or, I have to cancel the warranty, Please review the entire promise before you pay. Also the sales person was very pushing to sell me a five year contract.

The claim process was simple, the service repairman was very professional and quick. Once the diagnosis was received by Choice they were very quick to respond. They are buying out my washer. Excellent Service!! Will recommend to my friends and family.

Miles made a complete mess out of my account and it took a month to get it right, This was not a good sign. I will not be renewing next year. I had spoke to at least 6 different people to get the screw up corrected.

Since we purchased our new home we have had to make three warranty claims. Each time Choice Home Warranty responded immediately and the service appointment was scheduled to take place in a matter of days. It is easy to submit a claim online. I would highly recommend this warranty company and intend to renew our warranty.

Kitchen sink was clogged on both sides. The drain had to be snaked free. Call was handled professionally by CHW. Only issue was I was told 7-10 am but never received a during that time frame. I had to initiate the call an hour after the designated time to find out he was on his way. Once he arrived, the problem was immediately fixed and I greatly appreciate it as I don't have the type equipment to reach the clog but he did.

UpChoice was very quick in response. The repair person was very nice and knowledgeable. They originally declined my claim due to the fact the repair was not classical wear and tear. I responded that the reasons it was not in that conditioned were due to outside factors that may not done in a natural way that could be classified as wear and tear. They then approved repairs.

I am strongly warning all consumers do not buy Choice Home Warranty. Choice is a complete scam in that their contract has so many exclusions and limits of liability that they will almost always deny paying out any claim that you file (after you've paid $60 for their service advisors to come out who I understand are trained to find a way to not have to pay your claim). Do not waste your money with choice home warranty. It's like throwing your hard earned money into a garbage can.

My experience getting signed up with Ariel was simple and painless. He explained everything well and helped me receive a further discount which was appreciated. As long as Choice is as good or better in responding to issues as my previous warranty company, this will have turned out to be a great move for me.

My claim this past week was for a dryer making a lot of noise. Tech came out, was very friendly, and fixed the issue. He called Choice on the spot and the claim was denied because the Choice rep asked "was there any hair on the rollers". The tech said "yes, some", but was not abnormal and these are perishable parts that need replacing every now and then. This was followed up with an email from Choice explaining that the claim was denied because "we (Choice) are not liable for repair of conditions caused by failure to clean or maintain as specified by the equipment manufacturer".

Service that was provided by both service office Representative and Carter, the Aurora Technician was courteous and professional! I would gladly recommend Choice Home Warranty to my family and friends! Thanks to “Haley “ Service Representative, and “Carter” Aurora Appliance Technician who worked together to make sure my freezer was repaired in a timely manner!

Repairman came next day, he called before he came, he was very friendly in explaining the trouble and repairing it. Great job. He did not rush through the job and made sure the door worked properly by opening and closing several times. I would recommend him to anyone who needs a repairman.

The lady I spoke to NEVER told me I would be charged in FULL. I was given a monthly breakdown based off the full price. Because of this I am going to call and cancel my entire policy and tell my credit card company to decline payment due to lack of trust right off the bat.

Sales rep friendly & knowledgeable - I cancelled $57.99 elsewhere to get $35.50 here... I have already recommended to 2 friends. I hope my rate renews next year for the same amount - very happy! Every little bit helps these days. Thanks.

Your agents have been extremely pushy, and when I wanted to cancel the contract your agent was downright rude. I am canceling the contract because once I received the policy I became aware of all the exclusions regarding repair or replacement you have listed.

On this particular transaction I was very pleased. My garbage disposal leaked, a great plumber, Mark from Alter Plumbing, came out and diagnosed and replaced the defective unit. This was completed in less than 24 hours from me submitting my claim! All I had was the copay.

A/C Repair. Submitting claim was a very simple and easy process. A technician was scheduling within several hours with the contractors contact information. I was able to call them, explain what was happening and they actually were able to come out several days earlier to address my issues. Win/win situation all around. Am very happy with Choice Warranty and would recommend them to any home owner!

First thing the tech said was Choice denies everything. He found the problem and they denied it. Apparently on Refrigerators almost nothing is covered. There is literally a giant list of parts not covered. So, when the tech was on the phone with Choice he asked the rep "are you going to inform the customer that you aren't fixing it?" The Choice rep said "WHY should I, he should know his policy!" With American, they always fixed everything or gave money towards a replacement. Not too satisfied.

Our original one year warranty (provided by our realtor) with this company ended in October 2019, without the need for any service during that period. After the constant barrage of phone calls and emails, promises, “special” deals for a 3 year warranty, along with extended coverages adding 3 months and lowered the cost, we finally caved and renewed our warranty in October 2019.

Fridge / Freezer. When you send a technician out they should be qualified to do all repairs! Now we have to have another scheduled appointment to have a better qualified technician to look at our issues. More DELAYS!!!! More schedule adjusting.

Frank was friendly, efficient and very helpful. He was very knowledgable with all of the services that are provided. He even sent me his contact information in a separate email so that if I have any problems I can reach out. Great customer service.

I was very dissatisfied with this company. My AC went out at the worst time and needed coils replaced. My claim was denied even after one of CHW employees told me and the service company over the telephone that "it shouldn't be a problem, they replace coils all the time for that." Yet my claim was denied! I am elderly and live in South Mississippi and have multiple health auto immune issues and cannot leave my house. You would think during this time with our country is in crisis they would help their customers better than that!

Just joined last night. Person I spoke was very personable and courteous. I was pleased with what he told me. I hope I dont need to call you for anything for quite a while but it is comforting to know you are there.

It is absolutely ridiculous that I have paid into this warranty for approximately 2 years now and I make 1 appt. and have a plumbing issue fixed and of course, just like my friends had told me—Choice Home Warranty denied the claim and thank god god it was only $410. But still I feel that this is something that they should have covered! I even appealed it and the man I talked to didn’t even want to listen to the explanation! When I talked to the plumber that was here at the time, he even told me that, that was not the part that needed fixed but Choice home warranty kept telling me that it was not a covered component! Well that’s not even what They replaced as I kept telling the warranty company! Just do yourself a favor, put money aside on your own and pay cash at the time anything goes wrong because obviously what I thought was going to be a safe investment turned out wrong! DO NOT BUY A CHOICE HOME WARRANTY!!!

He arrived in a kindly professional way, introduced himself, and went right to work, and got it fixed. He was very polite and answered any questions I had. Was very satisfied with his workmanship, and he put everything back. I would recommend him to anyone. Thank you Tom.

My wife got online to look at home warranties because we are not happy with our present service. We got a call almost immediately and spoke with a very knowledgeable young man. He explained the coverage in detail and gave us an offer that we couldn't refuse. I am hopeful that all our interactions with Choice are as helpful and professional as this.

Replacement of Garbage Disposal - We purchased our home a few months ago and at that same time purchased the Choice Home Warranty program. This is the first time a claim was made and it was handled professionally. It wasn't handled as timely as desired due to the demands on plumbers; however, they contracted with a professional firm that installed a quality replacement product. Very satisfied customer.

The agent was informed of my age yet talked very fast so that I had to ask him to repeat several times and was a bit pushy trying to sell me. Otherwise, I was pleased with your plan and costs. I would like to commend Serge whom I talked to the next day and he was very nice, very informative, very efficient.

The customer service representative was kind and professional! I am a disabled veteran from the first gulf war. I found out about this online and called to get a quote for the warranty. The family appreciates it a whole lot.

Washing machine trouble. Got help right away and always do. We had to reschedule and they worked with us to meet our schedule. We have been very pleased with Choice as they respond very quickly with quality service! We have referred them to our friends and neighbors. We highly recommend them.

I submitted a claim for plumbing on Mon afternoon. Within a couple hours, I had an email and phone call with an appointment time on Tues morning. The technician was extremely professional and courteous. My plumbing issue was resolved within 30 minutes of the technician arrival. I received a follow up email from CHW and very satisfied with CHW and Reggie the Plumber.

Got a call from a representative giving me a better offer than what my online renewal offered. We so appreciate that. Thank you! We have always gotten excellent service since we signed up with Choice Home Warranty. Great service call experts who are knowledgeable and friendly and clean. An excellent warranty company.

I have this service for the last few years, and it has been hit or miss. The past few repairs have been great, and CHW has been more proficient with getting the request in and the repairs fixed. I am starting to regain my confidence in this service.

Pool pump repair. I feel like pump casing should have been covered under warranty for what I pay in premium. It was not. Not satisfied at all. It is out of my control of part failed and fell it should have covered under warranty. That's what warranty coverage is for.

Was first time I had to use my home warranty and was not very pleased. I called in the order on a Wednesday and didn’t get the problem fixed until Monday. I was sent a email telling me they couldn’t find a plumber in our area. I found that hard to believe. I thought with the warranty the problem would be taken care of within 24 to 48 hours.

I prepaid for 5 years. I've called 4 times. My A/C went down in mid July. Called and 48 hours later a tech shows up and has to get permission to repair. He is later allowed to put new contacts. A week later, A/C is down, again 48 hours, again he's allowed to replace contact points. Two weeks later A/C down again, another 48 hours. He is allowed to switch bad motor which caused the bad contacts. Three days later, A/C down again - another 48 hours, he is allowed to replace the motor that was recently installed. Six months later, A/C down again - another 56 hours, he is allowed to replace the same motor. The A/C is 17 years old. Why do you suppose it keeps burning up motors and contacts? HMMMMM? DO NOT BUY CHOICE HOME WARRANTY. They will nickel and dime every repair for the length of the contract. You've been warned.

Washing machine broke, could not be fixed. They only offered $349.99 to replace my 3.7 cu ft waster based on THEIR COST. They used to stock appliances to give to customers, they do not do that anymore, but they base the replacement value on THEIR COST, Not retail. Section F16: 16. We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.

I called for my water heater that leaked and flooded area of my basement. I was told in 4 hrs I should receive an answer. I said it is an emergency but it took 6 hrs for somebody to pick the job and yet I was scheduled for tomorrow 3-8pm. Meantime I have no hot water considering winter time, my water tank still leaking and dripping water on the floor. Very poor service, I’m very disappointed.

My refrigerator compressor went out. The technician relayed this to me when he left.. Choice was trying to say it was a leak and you don't cover leaks. This was not true and I am not happy about that. After talking to the case manager, I had to pay the labor fee. I have been with Choice for some years now and do not appreciate the outcome of this problem. Melony was very polite and as helpful as she could be. I am not faulting her but the person who initially filled out the claim. I should not have paid the labor fee for service covered under my plan. This has left a bitter taste in my mouth. I should be reimbursed my $270 back.

Two technicians showed up and rendered immediate professional service and determined that there was a leak in the evaporator coil which needs to be repaired or replaced. They did not fix the problem because they said they need authorization from your office to proceed. I still have no air.

My toilet needed a new flushing tube. My technician was thorough and I am satisfied. My initial contact with Choice Home was great. This is the first time I needed to contact them. I received my service the next day. Glad I made the decision to purchase this service.

Responded with a repairman within one day. Arrived at scheduled time. Ferrer Electric did a commendable job! Ed was very knowledgeable and completed the job in one visit. I would recommend them for any future electrical issue. I’m happy with Choice Warranty. I would recommend them to family and friends. Good value.

Heating Unit no longer working due to inoperable Heating Unit High Limit Switch, that is no longer made. Therefore Choice sent us 75.00 dollars for a switch that is no longer manufactured. In hopes that I can find it for that price. We had to purchase an entire New Heating Unit at Our Expense! Don't Fall For their Pushy sales Tactics. I paid upfront 1750.00 for a 6 year contract for them to provide a service in which I have had to replace several items out of pocket because they do not cover it in their contract. I have requested a refund Prorated for the one year of Poor Service they provided Plus a $50.00 Cancellation Fee, and oh yes that $75.00 check they sent is now Void. I feel as I've Died and Went to Hell with Choice Home Warranty. Once again Buyer Beware. They are still in Business for a Reason.

Air conditioning repair. We are blessed to have a person sent to repair our air conditioning, he is knowledgeable of what’s going on with the system. He explains all the details about the problem. He is nice and uses professionalism in handling the problem.

Amy was the best. She answer all my questions and provided many options. I will recommend Choice to all my friends and family. I look forward to using them for my needs. Great company, fast service, friendly. I definitely not know what else to say. Happy Springville hope.

I am not happy with your service. Every time I put in a claim the items are not covered yet my payments are drafted timely. In the past you have made adjustments and covered at least part of the claim. With this new claim you refused to cover any of it. This is the straw that broke the camels back. I will be cancelling my service with you effective immediately.

The Plumber that arrived was a very nice young man, he was very knowledgeable. I would recommend him to anyone in the neighborhood. This warranty company was able to get someone out quickly, I would and have recommend them to all my family and friends.