Choice Home Warranty Reviews

Two servicemen arrived and repaired all three items with ease and efficiency! They had the tools needed to repair all three items. They were courteous and cleaned up after themselves when the job was done. It took them little time see the problem and get it corrected.

Our dryer wasn't working properly, I went online filed a claim late at night, the next morning first thing I had a call from the tech with a time frame, tech was great, communicative, timely, quick to find the problem and fix it, and friendly. Choice did good with THIS claim.

The tech was at my home for about two hours and I am thrilled that problem was taken care of. My only issue was that they used my tub to pour water from the toilet. I understand that they needed to get rid of the water, but they did not clean my tub and I didn’t appreciate having to do that when I came home from work (my adult son was at the house and didn’t check before the left the house).

This was the first claim I submitted online. It was easy, simple, and quick. I receive immediate feedback and the technician came out the next day. This was especially crucial because it was my AC that failed at a high demand time.

Very fast to respond and attentive to my needs. Don’t pay the initial asking price, tell them you need to think about it and they will toss a discount at you. I had two claims the popped up almost right away and they provided service right away.

I am not sure why I would sink more more into a home warranty especially if the one time I tried to use it they deny the claim. I am not sure if harassing me with multiple phone calls a day is going to get me to renew especially after rejecting my claim. Thanks for nothing!

The technician was very thorough and checked everything on my garage door opener to get to the root of the problem. He was running a bit behind, but had the courtesy to call to let me know. Very pleased with him.

Very bad experience. Choice Home Warranty always try to find illogical excuses to not fixing the issue if it costs some money. I do NOT trust choice home warranty anymore. Our information can be reached by scammers. I received an email telling me that technician will come to my home and gave my my full name and policy number and claim number and when I called Choice home warranty they said that they did not send me any Emails.

My 1971 condo master bath shower handle became almost impossible to turn on and off. I called Choice Home Warranty who contacted Laszlos. Very busy company. So Laszlos sent Tibor’s Company as a replacement plumber. Tibor is a genius! He had to remove a bunch of in-wall equipment before he went out looking for the correct pieces. Now everything works better than when I moved here!

Pool problem. I received excellent, kind and detailed service from a lady named Gene. I am very thankful to have Choice Home Warranty for my needed covered repairs. I have shared with family and friends about your excellent service. I found your business in an advertisement on TBN television station.

Took a week to get a plumber due to Covid. Once scheduled the plumber was on time.... Called first.... Did a good job and left area clean. Only gave a 4 because it took a week. Would highly recommend but be patient due to wait time.

Travis from Service pro came on time and next day (today) came back with brand new knob for my dryer which was broken. I really like your company and the service people you work with. All of your employees are also very professional and helpful. Thank you for being there for me.

It was a quick response to my claim. Received an email regarding the time the technician will arrive. The technician came on time, very knowledgeable. Identified the problem and resolved it. Thank you for providing excellent service. Will recommend Choice to friends.

The technician was professional and courteous. The work was well done and completed. I am very well pleased with choice warranty. I wish there were more technicians in my area. It is great to have found someone to complete the task.

Technician sent was excellent. Professional, knowledgeable, and efficient. Worked continually to diagnose and correct the problems. Serviced the compressor and replaced the thermostat. Mario from Triology Service knew exactly how to diagnose and correct the issues with the a/c unit and worked to correct them.

I reported the A/C being out on 6/9 and it is 7/1 when I have received the report of denying the claim. I wish to point out that this is the system that I installed completely new approximately 2005. The only repairs to this system have been done by Choice technicians. The denial claim indicated repairs done with incorrect parts. Well, that could have only been done by your technicians. This is the hottest time of the year and I have be delayed 24 days without A/C concluding with the system had had incorrect parts previously installed. If this decision stands, this will be terrible course of justice. I faithfully pay my annual payment for your services, depend totally for servicing my household warranty requirements and I get this type of service! Outrageous!!!

My dishwasher could NOT be repaired. I was offered $229.00 to go toward a new one. Your advertisements say that if not repairable you will replace! However, you REFUSE to replace my dishwasher. I can't buy a used piece of junk for $229.00. PLUS, I paid a $45.00 fee for the service call. So FALSE advertising... flat out lying! I will NOT renew my contract and will let everyone know why!

I contacted Choice Home Warranty because my Refrigerator stop working. The Technician came out and it was determined that my compressor needed to be replaced. I call CHW and spoke to a gentleman who was very very rude, he informed me that CHW would not repair or replace my refrigerator. I made four attempts to reach a manager at CHW but no response.

No mask worn by technician. Didn’t clean out bottom of shower, when he finished. Technician and assistant very polite and personable. Water was leaking from faucet under the shower head. I appreciated the sixty dollar service charge. Other warranty companies are higher.

I felt very rushed and after signing up it seemed like the gentleman was just in a hurry to move on to the next sale. I don’t know what to do if something does break down and if I didn’t ask he wouldn’t have even given me a phone number.

He was very helpful and fixed both of the problems. He got the bathroom drains unclogged and stopped the sink drain from leaking. He did a thorough job and cleaned up after himself. I would recommend him to my friends.

To start I don’t even know who I spoke to. I was referred to your company from my parents and told to speak to a salesman named Ronald. I got someone on the phone and asked for Roland (I mistook Roland for Ronald) and the person on the phone ignored me and began asking questions about parents and I. After a few minutes I asked, is this Roland? (Again, mistaking the name) and there was a pause before he said, yes. So whoever it was, it wasn’t Ronald and unless I got very lucky it wasn’t Roland either. So we get to the payment part of the call.

Amy was great over the phone, she was very attentive and willing to help us understand what we were getting with our home warranty. I would highly recommend friends and family to consider Choice Home Warranty as their home warranty provider.

Bill the tech who came was one of the nicest people I have ever had the pleasure to meet. He did excellent job. He explained everything he did left everything as clean as it was before he started. Would recommend him to everyone thanks for great job.

AC not cooling upstairs. It took a 7 days before a company was sent to repair system. 1st dispatched did not show. We had to wait over 7 days for repair. This is not the 1st time we had bad experience getting our AC serviced.

I had accidentally enrolled twice - and a rep. Noticed immediately and called me to straighten it up. He also ended up getting me a better deal due to my location. It is a good sign for me future service quality!

Even amid COVID-19, Choice Home Warranty was quick and prompt with service. The serviceman came after hours and worked overtime to get my air conditioner working. I have referred several friends to Choice Home Warranty and received free months premium.

Technician was friendly, but a bit unprofessional in answering another business call while in my house and speaking very loudly while my children were napping. But he was knowledgeable and friendly and wore a mask. Choice customer service representatives are difficult to understand.

Called opened a claim and they had a tech that was very knowledgeable and repaired the unit and got it going in less than an hour. Great response and Service Repair. I can only hope if I have any other repairs on other appliances they will be as good knowledgeable and responsive.

Mr. Marvin with Marvin's Heating and Air arrived at my home on Sunday, June 28th. He listened to my concern and inspected my unit, going into the attack and outside. He was not able to detect what was causing the roaring sound because it had stopped before his arrival and did not reoccur while he was here. However, the sound returned on Monday, June 29th at 7:10 a.m. and I immediately went out and made a video of what I was hearing and sent it to Mr. Marvin. Mr. Marvin returned on Monday, around 1:00 p.m., to reevaluate the problem, but because the sound is intermittently and had stopped again, by the time he arrived the unit appeared to be operating properly, and he could not provide a definitive diagnosis.

We put in our first claim with CHW and already having issues with them wanting to cover. We put in a claim for ac issues and the tech was out within 48 hours from submitting our claim. The tech recommended that the unit needs replacing and submitted that to CHW. We now have had two different companies come out and both with same recommendation. They keep delaying our request for 2 days now and we still do not have a decision. We cannot get anyone on the phone. I have sat on hold for almost an hour twice. They give you the option to have someone call you back, but I have yet to get a call back and it is 4 hours later. When you ask a question on the website, they just send a copy/paste response to keep delaying. The heat index is over 100 degrees and we don't have ac. They are deliberately delaying. Now we will be purchasing a new unit out of pocket. What is the point of having a warranty when the company will not cover?

The young man from Sears that fixed my refrigerator was professional courteous and knowledgeable. He fix my appliance in a matter of minutes. He cleaned up after himself. I rate him a 10. I will recommend him to all of my family friends and neighbors. Job well job.

AC stopped working on 21 June 2020. I did request for service online. I informed you that I was over 75 yrs of aged and had medical problems. I was informed no one could come before 29 June. I am on a fixed income and could not afford to call someone else of my choosing and wait 30 day for reimbursement. As it turns out, I had to borrow the money and call someone (I have the receipt). My health would not let me wait until 29 June nor wait for all the forms to be filled out and approved. I feel that the wait time was unacceptable.

Spoke with Ken today and happy to say that he was very helpful with my obtaining a new policy. He worked with me to get all my affordable discounts and I am happy with the end result. I have had Choice Warranty in the past, and they have always addressed my issues in a timely manner.

The technician was knowledgeable and polite. I will see how fast you are on getting it fixed. It is very hot in St Louis. I waited on the phone at least 15 min. then went to call back. I am a real estate agent and have given as gifts your services to my clients for a year. Your CO. has gotten a little off lately so I will see how I feel.

This is the 4th time a tech has come out to my home for the same appliance, but the rep from Choice reported only one was on record. This has been very frustrating to pay numerous service fees for same issues. The rep was rude and offered no flexibility with this concern. I had planned on renewing my warranty for another year, but after this experience I have decided to look into other companies. I shouldn’t have to pay $200 in service fees for same reoccurring issues just because each technician either does nothing but give me detergent samples or claim they have fixed the issue.

I used the online site to report the problem with GE washing machine. Choice responded promptly with an order number. Within a few hours they had assigned my case to Sears repair service. A couple of days later the serviceman came and quickly identified and repaired the washer problem.

I have had this service for a good while and now that I need service I am still waiting for service, my refrigerator been out since Friday 6/26/2020 and still no service, customer service has been called and called waiting for return calls and call Ed again today and customer service lady very nice and apologize for the inconveniences. Putting in claim was the easiest part, can't do much on review until I get service, If ever. Most definitely will be rating Choice Warranty.

Disappointed in the overall results. We have had to request a claim for our pool motor 3 times. The reason is the first company that was sent out did not fix the system properly. The 3rd claim was denied because we were told we had exceeded the funds for this system. Had the system been fixed correctly the first time, this would not be an issue. Overall very dissatisfied.

On the specific claim, everything was done quickly. You found the vendor quickly. The vendor responded quickly. And we have a new garbage disposal. This claim worked out really well. We have two more claims out there right now that are not going as well. One is an air conditioner and one is a furnace.

It seem as though they had a difficult time finding a roofer. After about 2 weeks they found one, and he has to come back another time when it is not raining, which is totally understandable. Hope he will keep his word and come back being I already paid him the $65 and he looked from the ground to tell us what he thought was the problem.

Plumbers showed up on time and actually fit me in earlier than originally scheduled. Repair done on the spot. Very helpful with some recommendations to avoid future service. From the time I reported the issue until it was resolved only took 3 days which is very helpful when something isn't working at your house.

This warranty service is great! I live in a small town and it is sometimes difficult to get service people. The warranty company has an option for me to pick repairmen and they will reimburse me. Can't lose! Plus if it can't be repaired, they replace it!

Had to call Choice Home Warranty Sunday afternoon as our air conditioner was not working. By Sunday night received a text from a repair company and by 8am Monday morning, repairs were done. Efficient process and very glad things were done quickly as we had a very warm house!

Very poor service and any way to try and get out of covering a claim/item which is covered by the home warranty. I have filed two claims and one for the rekeying service and was provided a poor contractor who was rude. To the point I had to cancel the claim and handle myself. Now the booster pump claim, where the evaluating team are looking for loop holes to prevent covering a claim. No I have to spend more time on this going back and forth than actually required. As well as filling this out to others are aware of the poor services offered. At this point, I would not recommend this company or service to any one.

Have a leak in the pipe under my cabinet. The Tech explained the entire process that would take place. The Tech also explained that I might be asked to make an extra payment to get it done or they might decline to do it period. She did talk to her Supervisor about it. Therefore, I actually felt that the person told the Tech that they were not going to do it. I have heard too many service people say that Choice Warranty will not honor a claim if they fill that the labor and cost to do a job is more than they are willing to pay.

I am not pleased with the coverage. Most of my repair will not be covered under this warranty. I will be shopping my warranty with other companies. The electronic board exclusion leaves a great deal of my pool costs uncovered under the plan. Customer service was good, and the contractor sent was great.

My air conditioner went out on 6/24/20, I filed a claim, the technician was supposed to come out on 6/29/20 between 3p-8p, never showed up. Reschedule for 7/1/20 between 11a-3p. Showed up at 12 checked everything, told me the compressor was bad, just so the home warranty company that I pay for this very reason could turn around and tell me they will not cover it, because they believe the compressor went bad, due to negligence on my part. Maybe I didn’t grease it enough or something. For Christ sake this is why I pay for home warranty, we are going thru a freaking epidemic I have a 1yr old and a 2yr old in a 90 degree house, how I’m I suppose to afford a compressor. I will post my reviews to social media, Instagram, Twitter any platform that will hear me about this company. This isn’t right.

CHW was efficient and prompt in taking care of my problem. I am very pleased with their service! Everything was handled in a friendly, professional manner. CHW IS WELL worth the the investment and peace of mind it provided!

No one showed up I had to pay out of pocket and I have not been reimbursed for any Services. Due to no one coming out I have to now replace my whole bathroom floor out of pocket. I’m very dissatisfied this is not the first time this is happened even before the pandemic. I am not happy with the services. I understand that there is a pandemic but we should be reimbursed in a timely manner which has not been even followed up on.

The service man arrived on time, and did a great job of clearing the blockage. When he was done he cleaned up after himself, and did a much better job than I would have done myself. I would have him back anytime I had the need for a repair.

My service call was outstanding and the technician was very personable and knowledgeable of my old washer and dryer. He explained everything so I understood what was being repaired! Also, his appearance was impeccable. I would recommend this company to others. Thank you!

Chris was excellent and helped us understand how our problem happened and how to prevent it from reoccurring. He took the time to check other appliances and give us tips on care and maintenance. On time and very knowledgeable. Highly recommend!!

I waited seven days for repair, many call backs, emails, etc. No follow up from Toms AC. Outright falsehoods from them. Thank goodness for Mr. White at White's in Bon Aqua. He was on time, diagnosis on target, repair made a made our experience better after seven days of stalling.

Freezer and dryer - I'm very pleased what's the technician that came out here and worked. He had to order some parts ask for the dryer and hopefully they will come in soon. The turnaround time from calling you to the technician getting here was very acceptable.

Mr complaint to Choice Home warranty was timely taken care of. The technician came out the next day to access the problem. He was knowledgeable and took care of the problem immediately. The Air conditioning system is working very well now. Thanks.

So far I am pleased with the service from your company. The operator I spoke was very courteous and helpful. He explained what was the next thing to happen and that I should be hearing from them in the next 24 hours.

I was assigned a Case Manager Ashley ** to work with me on my AC failure case, however it was tough to work with her. It appeared that she has already made her decision. However, I am an Engineer and have worked on HVACs before. They did not perform any investigation on my failure and the technician also told me that Choice don’t process claims and he had a bad expletive with them. The my close all the cases calling them rust and mishandling. They did not share the investigation with me.

My plan is supposed to replace an appliance that can not be repaired. My washing machine broke. I paid my fee and the offer presented to me for a replacement value was $299. You can not buy a washing machine for that amount of money. I called my advisor last week and did not receive a call back until after I called a second time yesterday. Now I’m going to receive $400 which still isn’t enough to purchase a new washing machine. Needless to say, I am very unhappy with the service being provided. This is my second bad experience with Choice Home Warranty.

Very. Helpful. All my questions were answered.. Made me feel like they really wanted to help out if they could. I would not hesitate to recommend people to sign up with Choice Home for checking out problems or possible replacements.

Figured out the reason for electric being shut down. New Main Switch. Old switch didn’t trip breakers. Went to retrieve new one to complete job. Checked the performance of the replacement. He didn’t rush through the job and explained the source. Cordial and professional. Would recommend. Great having a warranty company, plus Choice is at the top. Many things can go wrong with a home and it is great that someone is around to help.

I had been looking for a policy recently. I went out and got quotes from several orgs. Choice called me to follow up and we agreed a better rate. All done on the phone in about 8 minutes. The agent on the phone was courteous no hard sell

I place a calm order on 06/19/20 that my Ac had went out and that it was blowing hot air. Your agent told me that they would contact me by email when they had found a technician that was available in my area. I did not receive an email at all the same day I call back again spoke with another one of your agent. I explain my situation to him. He stated that he was going to Escalated up so they could get someone out as soon as possible. I told him that I had people coming in from out of town for our family reunion to stay and I needed my AC working. I still didn’t get an email. I call back the next morning. I were told by your agent that they had no one in my area that worked for your company and that I had to find a license technician on my own and that I would be reimbursed as long as they were a licensed technician so I did by the grace of God.

Air conditioning. I only gave a 1 because there is nothing lower. First, you told me to get my own person, because you didn’t have anyone yet, and that would be included. I faxed the estimate. You then provided someone and told me because you found someone (after the fact) you would no longer pay for original estimate. I’m out $165 now. You brought your own person and then you DENIED my claim based on the unit being TOO NEW! I have only owned the home for 1 1/2 years so the units warranty won’t transfer. How can you determine whether to cover something? I would assume that a 21 year old house is going to have some appliances break. Why would you not cover something newer? That makes no sense. I purchased a home warranty in good faith and am sorely disappointed. I obviously have been scammed!

You finally sent an electrician that showed up and did what he was supposed to do. Even though it was just a barely tripped breaker - easiest money an electrician could ever make - he was on time, friendly courteous and now we have a business card of a real electrician and not some knob from another company that was less than truthful. My ratings are high - but remember it took hours of adding messages to get this right. Please don't make me go through that again with the loser you sent the first time.

Let me start with I am keeping in mind and praying others are stopped from purchasing this warranty! I have had this warranty for 2 years. I called for my first claim in May of 2020. Our heating and air conditioning was not working. A technician came out 3 times and it is June 30, 2020 and our system is still not working! We requested another technician that came out assessed the problem, contacted CHW. They sent a claim to us via email on 6/25/2020. All parts supposedly were ordered! The quote included a $900 additional charge (don't get this warranty) because they found a loop hole to whee as they are only paying some of the cost! I know you are saying but the advertisement and FAQ states everything is covered (Not So, Don't Take The Bait).

Air Condition, is severe deteriorated condition. Was diagnosed by Pro-Air, but the technician demonstrated poor customer service and poor ethics who failed to order equipment for repairs from the initial visit to date, August 26th, demonstrated procrastination. I query if the equipment would be ordered. I feel.

Very professional and explained everything to the point. Was able to understand everything without complication and would definitely recommend her to someone else. Thank to her and what she told me about the warranty. I'm not able to protect my home and appliances better and have such a sense of relief. Thank you.

Call from Anthony who was professional and very thorough in explaining all coverages and what I really didn't need. His demeanor, honesty and policy knowledge were deciding factors that have me switching from AHS after 19 years. In my opinion, AHS has not maintained the customer service and coverages that had me signing with them originally.

A technician was sent out the same day our warranty request was made. He was professional and courteous and was happy to walk me through the issues. He found the problem almost immediately. My home is running much cooler now, thank you!

Wonderful service, came to house right away. So far every time l call l got a call back within a hour. Love this service, it has helped me out so many times. All of the service people you have sent have been friendly and very helpful and no one ever told me l need more than what l really need.

Water heater. Very professional and good communication. I had good experience dealing with the vendor and learned more about the new unit that was installed. I will make sure that everyone knows about Choice Home Warranty company. Now I know that there is no other company like Choice that can take care of your home equipment needs.

Disposal leaking water and humming, will not grind, received notice due to covid they cannot find assistance.. Meantime I cannot use my kitchen sink. The leak is so bad. I have not heard back, no updates.. Very disappointed with quality of attention.

Bathroom Exhaust Fan Replacement. I put a claim in online on Sunday, received a call on Monday that Select Electrical Services would be handling the call. Phineas from SES arrived, assessed the situation, went and got a new fan and installed it!! He was very courteous and efficient, did a fantastic job, even cleaned up the debris from the job. I am 100% satisfied with the quick response from Choice and the excellent service from Phineas of Select Electrical Services. I highly recommend both!!

I had a part replaced in a hot water heater, and the plumber noticed a gas smell. The gas was shut off, and the part replaced. But in order to get the gas turned on again I need to have a gas leak inspection. I received an email from Choice saying a plumber had found no leak and no maintenance was needed in my gas line. I called the plumber and he said he said no such thing and that he didn't do an inspection. He said Choice denied the claim to inspect the gas line in the attic. Then ATMOS gas people said I needed a plumber present in order for them to turn on the gas again. I called Choice and they refused to cover that.

Was very satisfied with my experience with my washer. The service representative was earlier than he had said which was a great thing. He was very knowledgeable and was very efficient. The overall experience was great, the washer couldn’t be fixed so was offered a cash payment or replacement.

Just was excited about the warranty and what it covered makes me sleep real good at night. A peace of mind knowing your covered. Now I can do more. This a great warranty that's looks out for the customer interests. I'm just thankful I pull this up online. Really a blessing.

The service person was excellent. I would like for him to be put on my account for any future needs I may have. He was very respectful, professional, honest, concerned, sympathetic, and patient. I would recommend him to a friend or family.

The technician did a great job and was fast. He was on time for the appt. He also communicated with me before the appointment and ask if I had any questions after he was finished. I would recommend Choice Warranty to my friends and family.

I bought a multi year warranty Choice and was so relieved because as a single mom with two kids, having this warranty gave me such peace of mind. I wish someone had asked me these questions when I purchased my warranty... Do you want to wait a minimum of two weeks for a hot water heater if yours goes? Do you hope to make daily phone calls only to receive no answers? Is stress something you want more of in your life? If so, choose Choice.

Family Tech called and setup a date to come out for the repair. They then called again and asked if they could come right away. They came and completed job. Their work was professional and was done in a timely manner.

Technician stayed no longer than 30 minutes. Put 1 pound and a half of Cooling system. It’s cool but not cold so I’ll wait a day or so to make sure it’s fixed.Will call back if it’s not fixed. Technician was really worried about getting stuck in the rain.

Not cooling for refrigerator. When it is on, it shows only lights on but no cooling. Repairman came and he told me to replace some bad parts. He did not have it. He will order it & when it comes, he will come back to fix it.

Just want to give a shout out for Tracey who was very informative regarding the coverages on the policy and who also offered a 3-year fixed price for senior citizens. I had a policy with American Residential Warranty which was a total rip-off. Used it one time for washer repair and they said to fix the washer was too expensive. They charged me $50 for the service call, $135 for a diagnostic evaluation and only paid me $365.00 to replace a top-of-the-line Maytag Bravo washing machine that was only 5 years old. The policy cost me $650. Tracey assured me that Choice Home Warranty doesn't do business that way and that I would have been fully covered for the replacement.

Choice was very prompt with getting the service I needed to help me with my repairs. I highly recommend them and their rates are reasonable. My rates haven't gone up in the last three years that I have had them.

Yesterday I had one of your representatives HANG UP ON ME and he was extremely rude to me while I was asking for help. 1st ISSUE - Choice Home Warranty OWES ME a refund check of almost $300 and every representative I've spoke to has not helped me out yet and it's been 6 months. The company keeps making excuses and saying it needs to be approved by upper management, but I get no response back from them. 2nd ISSUE - I recently had a service call on May 21st, 2020 for electrical work and the problem is back and Choice Home Warranty and/or the electrical company has declined to help because the service was done over 30 days ago. I've been paying a monthly payment to this company for over 3 years and now when it's time to get my claim, they are making all sorts of excuses and declined to help.

Oscar Pujols Appliances Care LLC. Oscar was on time and very courteous. He is very professional and was able to find the issue with my stove after a few tests. He ordered the parts and am awaiting the return to fix the stove. He has been to my home before to fix the freezer and was also prompt and professional.

My unit stopped working on Sunday and after contacting Choice a company was sent out to repair my unit on Monday. The Heating and Air tech came out, determined the problem and Choice approved the repair cost. Unit working fine.

Water dripping under the sink. Filing a clam is online and easy. Past claims have been handled professionally. Also, I appreciate that Choice Home Warranty has a senior rate. Thank you for keeping the rate and service fee affordable for seniors.

Plumbing issue. The service technician from Riley Corp. was courteous, skilled, and professional. He arrived on time and completed the job to my satisfaction. This proved to be an excellent experience. Choice Warranty handled this complaint promptly and efficiently. What more can I say? Everything went well and I was totally satisfied.

I've been paying Choice Home Warranty for years at a costs of $ thousands of dollars. We bought the plan when we bought the home because the air conditioning unit was very old and called them to make sure it would replace when necessary. They confirmed it would. So for years, it has failed to function many times - they keep "patching it up" until this week when it stopped cooling properly. Temperature stays about 7-10 degrees above setting. We've called them 3 times in the last week and today, the service provider told them there was nothing to fix - it just would not cool since it is 27 years old.

I sit on hold to discuss my claim and never receive a person. I've chosen to be called back and the order call was received but never got a call. Disappointed I had to call a tech and the tech couldn't even reach anyone. Sometimes we HAVE to talk with someone. So now I just sit and wait. I checked messages on the website, but there is no time, just date, so I don't know which message is older than the other. This is very very frustrating. I will not be continuing my policy when it expires. How do I get reimbursed?

Gas smell when using oven. Technician was thorough, professional and explained the problem and then fixed it quickly and efficiently. Apparently the previous homeowner had a company come to address same issue and were told that there was nothing wrong. How can you have a gas smell and nothing be wrong!

Very nice and it helped that he's bilingual. Arrived earlier than scheduled, worked perfect for us. We would definitely recommend him. Or use their services again. Won't be using him since no more services will be needed at this time. We have to buy a new dryer and CHW will not be covering it.

Technician Wayne did a superb job analyzing the problem. He will be returning once the parts arrive to complete the task! He was very courteous and knowledgeable pertaining to the task at hand. We look forward to his return to complete the project so our dishwasher can be activated once again.

First of all, I am not happy that CHW does not fully replace items that go bad. I am confused as to whether any major things that need replaced in the future would cost me a lot. This is not what I purchased a home warranty for. Mr. ** was a very nice person to work with. The ceiling fan that he got to replace mine cost $108.00. He said you would only cover $70.00. This left $38.00 for me to pay and I told him I wouldn't pay anything. He offered to pay $19.00 out of his pocket if I would pay $19.00. This was very nice of him and I accepted. He did an excellent job of the installation and I think you need to re-imburse him for the $19.00 he paid on the fan. He is a very honest man and I will gladly recommend him to anyone.

Most if not all of the vendors that I have spoken to in trying to get my home issues resolved say that this company does not pay that is why so many of them are not resources for your PAID clients like myself. I find it very frustrating and so far my husband and I just go ahead and replace things ourselves. We have purchased a new central air unit (2018) now a water heater ($1,400). I will not be renewing this contract when it expires.

Dishwasher Issues. I was so thankful that I didn’t have to wait long on a representative to answer my call. When I spoke to him, he was very professional and seemed concerned about my issue. He went back over my claim and thoroughly explained the next steps in fixing my issue. I definitely have had great experiences with Choice Home Warranty.

Broken garbage disposal fixed. Reggie’s Plumber service was quick, professional and efficient. Would most definitely use this company again. I am usually very pleased with the companies Choice Home Warranty sends out. Have had no complaints thus far. Great value and great services consistently.

It started off not so good, miscommunication between the Tech and the company, the Tech didn't show when he was scheduled, called the Tech, had to reschedule four days later, came out, diagnosed the issue, got approval for repairs in a couple of days. Repair completed.

The Chill-Aire Group LLC, Jose ** was great. Unfortunately he was unable to go forward with the work that needed to be done due to electrical issues. I'm now waiting for a electrician to come through my request so the AC can be worked on or replaced.

A Tech was here within 24 hrs and my unit was repaired. He had the part on his truck so no waiting days for him to order and return. I live in the South where it is very HUMID and hot so I was very Thankful.

Very easy to make my claim. Prompt service call. Dishwasher was found to be too expensive to repair. New one authorized on the spot. Amount allocated was insufficient in my view. Filed an appeal. Appeal not responded to in 24 hours. Required follow-up e-mails and finally a phone call to reach a case manager. Yvette ** was very helpful and acquired an allotment increase for a new appliance. I will mention the service tech did not wear a mask and probably should have given these pandemic times.

AC was not working for three day and it was repaired in a few minutes. Technician was polite and helpful. They were a bit late but call ahead of time to let me know. I was satisfied with the service.

Plumber came to fix a leaking toilet which leaked through ceiling into garage below. Technician assigned quickly by Choice, Great communications from the dispatch on when he would be here, friendly, fast repair. Issue resolved quickly. Would use this plumbing service again for future issues.

The process was fast and the technician was very nice and professional. He cleaned the igniters but said that it was not a permanent fix and that when they act up again, he entered notes that the parts would have to be authorized to be ordered by Choice Home warranty company, but couldn’t replace them during his initial visit. The igniters started acting up again 2 days later. I still need to report it, but hopefully they authorize the repair and don’t try to charge me for the follow-up repair that is needed.

Technician Jim arrived early! Great. Diagnosed problem quickly and was able to go get parts and repair unit in a few hours. Very courteous and professional. Had my system back up and running. Explained all the items that required repair. Thank you.

The repairman identify himself and gave me his card. Very Polite. Service was very good. Explained to me what was going on with my refrigerator and why it wasn't getting cold. Due to the Coronavirus, he did come prepared with mask. Thank you so much for your time and service.

This will be the third claim I have turned in. This sounds like it will be the first one that is actually covered. I am lucky and getting my water heater replaced, but I will have to go days without water because I have to wait to get the water heater shipped to me.

Tech came out all was great. The problem was the dishwasher needs to be replaced your company offered less than $200 to replace it which wouldn't replace it so we denied the offer and no one ever called me to follow through. I never try calling because the dishwasher part-time dries the dishes when the dryer button is pushed the other part time it doesn't dry so I was just going to let it go but now I would like someone to call me **.

Not happy that you do not have a a service tech in my area, & have to get my own. Which is a hassle for them to get the info needed to do the work. When my air conditioner went out on a Friday had to go all weekend with air with the temp in the high 90's. Then on Monday had to find my own tech to fix the problem. Now have to pay out of my own pocket for the repair, then get reimbursed by you later. this puts a burden on people like me that is retired on a limited income. The tech that I hired was great. I would recommend that you try to get them to do work for you in the future.

We had backup in kitchen sink so I called Home Choice. They responded right away via email, set us up with appointment with plumber the next day. The plumber came out and within a half an hour he had the problem fixed. I am very happy with the work that home choice has done for me this year. I received this warranty from the home sellers when we bought our house. I have been pleased with their work so far and have bought another year of warranty with Home Choice Warranty. Thanks!

Technician came on a Saturday. Got needed parts Monday and repaired late in the day Monday for us. We were very pleased with the service. Would highly recommend Island Breeze and Dave. They also efficiently worked on our air conditioning earlier this year.

Great customer service, help me understand about the warranty. I will Recommend this warranty service to my friends. The price is Affordable. The customer service person was very Understanding about the questions That I was asking him. The answer was very professional.

Have yet to use my warranty, but customer service while deciding to purchase warranty was great. Can transfer warranty if I sell and move, or keep as a selling point For new buyers. Everything in my home is of a certain age where things could need repairs or replacement.

Great experience with Kay **. Resolved my dishwasher refund well and opened two new contracts. BUT today I get a call from Eric at CHW trying to sell me a security system I don't need. Pretty tacky experience. I did not appreciate that tactic at all.

Placed a claim for a plumber for an emergency leak on Friday. Choice Home Warranty got me a Sunday appointment. Really? This is an emergency. On Sunday, no one came. Called Choice Home Warranty to alert them. Requested to talk to a supervisor. I was told a supervisor would call back within 24 hours. Seriously? Even worse, I never received a call. On Monday, still no plumber came. Called Choice again. I asked if I could hire a plumber and bill them back. They said no, but would call me back that day with a resolution. I never heard from them again. I was forced to hire a plumber on my own after enduring a leak for 4 days. My plumber arrived within 90 minutes and fixed the leak. I will send their bill to Choice for reimbursement. Choice failed on every level. What a royal ripoff!

Judale was the name of my service rep. It took two trips to take care of my a/c problems but he was thorough, professional, and courteous. He identified that the compressor was noisy and one day would stop working. I asked why not fix it now and he replied it has to stop working and insurance company authorization given at that time in order to fix it. I don't agree with that policy; it seems if it's inevitable preventive maintenance is always less expensive than corrective maintenance but as the consumer I guess I don't have any say in the matter.

(Choice Warranty.) It has been determined that the main sewer line for the home has developed a blockage. However, there is no accessible ground level clean out available for the technician to cable the line from. The plumber came and determined that I have a clogged in the up-step’s bathroom. He checked the ground level cleanout and said it clean and the main sewer line did not have a blockage which he also had accessibility to cleanout. He submitted my claim stating the only thing that needed is pull the toilet and snaked the line in the up-step’s bathroom. The reason for denying my claim has nothing to do with the clogged in the bathroom. At the end of day, it cost me $300.00 to unclog the drain. Choice has denied ALL four of my claims. Do not believe George Foreman, Choice will NOT cover anything.

Techs were very knowledgeable and friendly. Took care of the problem and were on their way. Very professional and got right on the problem. Had the necessary tools and replacements on hand. Were a little late arriving but explained they were out of the county and ran into heavy rainstorm so traffic slowed way down and took they longer than planned to get here.

The HVAC is not cooling the upper level of my home. The dampers are operating but they are not operating properly. The dampers are supposed to adjust according to the thermostat settings and force cooled or heated air to the upper or lower levels of my home.

My washer started to knock and begin to smoke. I call Choice Home to get someone to check it. They send a repairman out and it could not be repaired so they are going to give me a portion of the money to obtain another one.

You sent AC Temperature Control to fix our A/C unit on Friday. They came and said they knew what the problem was and that they would be back on Monday to fix it between 8:00-9:00am. They never showed up or called and we waited home all day. I tried to reach them but they never answered me. Please schedule a different company to address this issue as this company does not seem to be reliable. I do not expect to pay another $65 service call.

Considering canceling due to inability to be furnished a copy of the policy. I do not have ability to print a copy. Please provide me with a copy of the policy or I will cancel the account. Pls advise. The customer service rep nice but advised me that he could not provide a printed copy of the agreement.

I have been over 45 minutes on hold Plus callback back. I have been on hold for over 45 minutes. This is not acceptable to me. If you want me to renew my policy you need to fast response on customer service.

Service was great my plumbing issue was fixed within 15 minutes and the technician was knowledgeable and courteous. So glad that I have choice home warranty. I paid the service fee of $85 and that was it. I know it would have cost more if I did not have choice home warranty. This is so worth it.

We have always been pleased with Choice. It's a great deal for us seniors who can't always DIY. I always like meeting their selected service reprs. Right now we have a problem with the dishwasher and I know they will be able to fix it.

Jems was very kind and sensitive to my financial needs at the moment. He got me exactly what I needed and the cost I could afford. No pressure at all. I felt like he was looking out for MY best needs not HIS bottom line. Looking forward to a great relationship with Choice as well as Jems.

Everything was easy and quick. I received a quote online yesterday evening. Today I was trying to decide what I wanted to do and then Justin called me the first thing this morning and I signed up for a plan. Justin is a good asset to the company. He has Excellent customer service/sales representative experience. I'm looking forward to receiving excellent service like Justin's gave me today.

Choice Warranty responds to your request in a timely manner...For instance within 3 to 5 minutes of placing my order I received a call back with the day and time the technician would come to my home. I would most definitely recommend home warranty to my friends and family. GREAT CUSTOMER SERVICE!!!

Did a great job and quickly fixed the issue. Even though it took a few days for them to come to my house, they quickly found the issue and got it resolved. The Tech was very courteous and quickly got onto the job.

The cost of a new microwave in labor to install it is almost $1500. You’re offering $168. Are you kidding me? Which means I have to pay almost $1300 in my pocket. Why am I buying insurance then if I have to pay almost 90% of the cost from my pocket

Air conditioner repair. Technician arrived the very next day. He was prompt, very courteous and thoroughly checked out the system. We cannot be happier with the result and would definitely recommend this young man. Thank you for sending him. All experiences with Choice Warranty this far have been positive. It is a well worthwhile service.

I opened a claim for a broken AC on Sunday (06/28/2020) - I received an e-mail giving me the authorization to find a contractor because Choice Home Warranty could not find a contractor. In the e-mail, there was a link to select the option of hiring a contractor "called the reimbursement option: I pay the contractor, and they reimburse later" on my own but the link was broken.

I don't have another claim for my a/c. It's fine. My question is why was I charged an additional $125.00 plus my $45.00 co pay. Please reply to my email as soon as possible and thank you for the excellent service from your claims dept.

I received Great service today for the repair of my microwave. Technician Fixed my issue quickly and cleaned up after himself. He was polite and. Handle the claim effortlessly. Microwave would not heat and he repaired it with Ease. It was a great first experience. Will recommend warranty to all.

I am a returning customer. I always recommend Choice. Cheap and always available. In the last few years I have had few calls, everytime I got prompt service. Their customer service is very good. Technicians are also good, mostly local.

Tech was knowledgeable and put in a good effort. The job was not completed because he could not get response back from Choice. Choice has now committed to covering the repair but tech has not scheduled the follow up work to complete the job. I am concerned that I have not heard about the schedule to come back and finish the job. Final Touch is the contractor.

Choice Home Warranty was prompt in contacting a company to set up an appointment for an assessment on repairs my washer machine. Issue was leaking water from bottom and would not spin out properly. Parts needed to be ordered in order to repair machine. Choice Home Warranty company felt it would be more cost effective to replace machine then order parts and have Technician to come back out to repair older machine. Technician was very polite and knowledgeable.

Downstairs AC unit wasn't working. Low on Freon. Technical recommended replacing coil because of leak and Freon. Choice Home approved replacing coil and adding Freon and then cancelled approval for coil replacement. They probably will be sending another technical in about a year or sooner because of leak.

Leaky pipes and clogged drain. Initial response from you was terrible. I had to wait over 8 hours before you sent any updates as to what is happening.\ Then you stated that I could get my own plumber and you would pay for services after being approved. I do not understand what the max of 500 for the service? I was never told there was a max for each service. Please explain as for future services, especially since I had to hire my own plumber.

Wesley ** the mechanic did an excellent job. He explained to me the problem and what caused it. He did his job professionally and never shows a sign of rushing. I 100 percent recommend this man. Keep up the good work.

Ken was great! He found things our inspector was not able to find. Ken was professional and did his work in a very timely manner. I would recommend Ken again to complete any work that I or someone else would need. Thank you very much.

We reported our AC as non functional. On the SECOND DAY a technician >>Mr. French came to fix it. After a week it stopped working again. It was reported right away and Mr. FRENCH came back to fix it after two hours. Our AC is now working perfectly.. Our sincere thanks and we most appreciate the fast service. The extreme summer temperature will affect me severely for I went through an open heart surgery.. Cheers and GOD'S blessings to all of you? Mrs. **.

I thank CHW for taking care of my problems so quickly. Anytime Plumber was awesome???? They are excellent in during their work. They are very professional and on time for the appointment. Thanks everyone who works hard to take of your customers.

The plumber was polite and very good. Checked everything before he left. Very professional. Wore his mask and slip covers for his feet. Told me what he was going to do. Let me know when he was finished. The leak was fixed very fast.

Garage door spring repair was done quickly & professionally. They even called ahead to see if they could come a day earlier than scheduled which was great! We were lucky that our warranty covered the garage door spring, apparently many plans only cover the opener.

Air condition. Very nice person that came out to help me out and work with me as well. Need more people like that person plus very nice and neat. That person did their job like they suppose to do and a very great one.

I was pleasantly surprised when my call Was answered on the first ring and the Customer service agent was friendly and very helpful with me in helping file a claim. In 10 minutes or less we were done. I will recommend everyone I know that are looking for a home warranty to Choice.

Carlos was great. Took less than 10 minutes to adjust the sensors on the garage door. He was very prompt as well, and kept me informed of when he would be arriving and on his way. Thank you for a great experience.