Choice Home Warranty Reviews

The sales representative was ok. I was not offered the free month for starting the new Warranty. I am excited about the home warranty and I feel more secure. I hope when an appliance inevitably needs repairing, my experience with Choice Home will be smooth and pleasing.

Electric problem. The serviceman was on time and very professional. He had my problems fixed in less than a half hour. I definitely would recommend his company. He called 2 days prior to set the appointment, and then called the next day to confirm the time.

Electric dryer not drying clothes. The Technician arrived on time and was very courteous and polite. He inspected the dryer and quickly diagnosed the problem. Best of all, he even had the part to repair the Dryer in his truck and repair was done in amazing time. Superb Service!

I attempted to file a claim for air conditioner service. The unit was blowing hot air and not cooling the home. I received an email from Choice Home Warranty that listed an incorrect address. I called Choice Home Warranty to report the issue. I spoke with 3 customer service representatives. All of them did not grasp the issue I was having and they all hung up the phone on me instead of trying to resolve the issue. I cannot describe how frustrating the entire situation has become. Choice Home Warranty will eagerly sign you up for a home warranty and charge you for it, but when it comes to fulfilling their end of the bargain, the service part, they try to avoid their responsibility and simply make you go away. I am considering cancelling my policy with Choice Home Warranty. There has to be a better alternative out there, based upon my experience.

Dishwasher and Dryer. The text reminders and voicemails from Sears were very confusing because they seemed to indicate the need to reschedule the appointment. Matt from All Around Appliance Repair communicated extremely well and followed up extremely well. Very professional sub-contractor. I was very pleased with the service I received from both CHW and the repairman!

Air Conditioner Thermostat & AC check. The repairman from Bennett & Sons (Kris) was excellent, dependable and possessed good people skills. It appeared he was skilled and knew exactly what to do, and how to address the problem/need I had. If what he addressed continues to work, I'll be a very pleased customer. I personally commended him, prior to his departure.

I have had 3 occasions to use my home warranty service, I must admit I was skeptical at first, but the process for receiving service was simple & seamless. I would recommend Choice Home Warranty to everyone. Great value, great service, Great peace of mind.

I purchased a home warranty on my new home to help protect me from any unknown or upcoming issues. I had an expensive home inspection done by a reputable licensed inspector prior to purchase. After living in my new home for a couple of months several issues popped up. The things that I purchased a home warranty to help protect me from. You guys turned down both claims. I am on disability and affording a home warranty strains my budget. I have been a loyal Choice customer for several years at my previous home. I switched to Choice from American. Now I am questioning that decision.

The customer service representative was very helpful and professional. He wasn't pushy nor did he sound like someone just trying to make a sale. I like that you cover all appliances whether you need to or not. I like that you service the Brooklyn NY area.

I have purchased warranty from Choice Home Warranty about 3 years ago, hoping to have coverage. About 2 years ago my AC broke and they initially told me it's not covered and scheduled a technician to come check it three weeks after my initial request. Now my fridge is broken and it took them more than 2 days to send a technician who refused to even take a look at the fridge. It was emergency so I brought some other company to check my fridge which came in less than 4 hours and checked it. When I mentioned it to choice home warranty they immediately started fabricating reasons that my warranty is now void because another company has already evaluated my fridge. They have divorced support my advice to you is to keep your money and use it for repairs and do not pay it to choice home warranty.

I know with what's going on in the world it might be hard to get someone out to fix my fridge. I received an email letting me know they were having difficulty finding someone to do the service. They offered me the choice to find my own service provider and they would reimburse me, or I could continue to wait while they tried to find someone. Well I chose to wait and within a day or two I was notified that a service provider was scheduled for me. The technician was very polite. He wore a mask and shoe covers. He found out what the problem was and he didn't have the part. He told me that he was going to call a store and see if they had it in and if so he would be right back to put it on. He gave me a time frame and came back within that time frame and completed my service.

A/C unit was not cooling the upstairs. I put in a service order and received a response the same day. The company followed up the next day and the tech was prompt and repaired the unit without any problem. Great customer service.

Water heater was leaking at the bottom. There were some miscellaneous as to time to install new heater but all turned out well. P.S.You still owe me for the Microwave you did not pay for. Because of health reasons I did not allow anyone in my house.

Updated on 10/06/2020: Excellent service. Came 3 days early. Got furnace working and explained why we were having a problem with ignition. We have an old furnace and replacement parts are not totally compatible with our furnace. We have to manually reset our unit to get it to ignite and heat.

After a bit of phone tag was finally able to speak to someone. Was not really happy with the first offer, however, after one phone call the offer was upgrade to a fair price I believe. Quick turnaround for service call and great customer service except for the phone tag. We are happy we switched and will continue with Choice.

Bradley Appliance Repair tested my old ice maker and within 11/2 days....we had ice in our Phoenix home....Thank you for a great experience. He even showed us where to find the button to turn our Samsung washer and dryer alerts on and off....Glad I went with Bradley and Choice Home Warranty...free ice maker thanks to COVID rules Choice set up....Thank you.

Toilet Repair. The repairman was friendly, courteous and got the job done! He showed up on time, he worked in a professional manner, he was also neat. I would recommend him again. He worked for Young's Water and Sewer. The price was also as posted.

The technician came when I could get him in the development. He checked the microwave out and made his report. He was very easy to deal with. The claims manager settled our claim in a timely and appropriate fashion. We are please with the outcome.

This company claims to provide a service when in reality they only take your money and provide nothing but inconvenience, dissatisfaction and frustration. It was confirmed my very old insulated ductwork needed replaced by the service provider they assigned to my claim. It states they do cover ductwork in their contract. It also states they don’t cover insulation. They stated because my old ductwork is insulated they do not cover it, however all ducts work is insulated if done properly. I am incredibly dissatisfied and wish to warn other homeowners to NEVER waste their time or money on this company. It should be well-noted they are nothing but a racket and scammers.

Mr ** was responsive and answered all my questions. He was on time respectful of social distancing and patient. He made sure he cleaned up after he was finished. Mr. ** was a great repairman I would use him again.

Our washing machine was not working- called Choice and they had a tech scheduled asap! The diagnosis was that it would be too expensive to repair the machine so they are sending check to replace. We are very satisfied with the service and response.

It took me 6 attempts to final get in contact with my Representative. Once I did, I had advised I declined the offer. CHW did NOT even come close or comparable to the unit I have currently. I appreciate and am grateful for what I did receive,; however, still not satisfied with the overall process or services.

I did have another home warranty before this and never ran into the headaches that I have with this claim. I can NEVER speak with some directly and have to use the automated systems. First time I called they contacted a business that was outside of Wisconsin which, of course, said they could not perform the maintenance of this claim. I found out by logging into the system and see that the appointment was cancelled. They then scheduled another vendor which came out and diagnosed the problem as a cracked heat exchange which means I was in need of a new furnace. Vendor contacted them and explained the problem. Apparently I then needed to agree to the maintenance which I never got a call about.

Dishwasher wouldn't come on. A repair tech responded and was able to get it in a day or so. He came to the home and looked at it and then was able to get a serial number and model number to be able to get the part which turned out to be a malfunctioning switch.

I was very pleased with the response time regarding my claim. The plumber came in and solved the problem fairly quick and reported out his finding through email. The best part is soon after I submitted my complaint online a response came within minutes.

CHW was very responsive to a water back up issue while over the weekend. They contacted and scheduled a contractor to fix the issue the following Monday. The contractor was timely and professional and fixed the issue. Thank you Choice.

Company sent out lied to us about our options from Choice Home Warranty, sold us a furnace saying CHW was paying $2984 or 2/3 of our cost. That was a lie. You paid them $650 for a repair they didn’t do and I paid them $1681.30 for a furnace no longer even in production. Had it inspected and new gas line needs corrected, return air sized right, access to the filter put in, and a few other things for $500 to make it right!

I contacted CHW for a service repair on my air conditioning condenser fan blade that broke. It was not covered under the warranty. I prevailed upon CHW for an appeal and was contacted by Lydia ** Case Mgr. who acted on my behalf and was able to get this issue resolved to my satisfaction. Lydia gave me great customer service and was genuinely interested in helping me. She truly is an asset to CWH and has earned my respect and appreciation.

Very pleased with quote given and professionalism of sales person who assisted us over the phone. We shopped several different companies before making our selection and decided to go with Choice because of reviews, pricing and professionalism of sales person. Would highly recommend this Company to family and friends for Home Warranty Service.

Within 3 hours a repairmen was at my door to check on my stove. He said he was going to get back when the part comes in for installation. I would recommend Choice Home Warranty to anyone. Customer service was great.

The repairman from Sierra Mechanical A/C was dispatched to my home by Choice Home Warranty and did a FANTASTIC job identifying the issue, explaining it to me and fixing the problem quickly and efficiently. I've never been more happy with Choice Home Warranty! Thank you!

Service was scheduled promptly which was great. The Service Technician was very professional. Made a quick determination that it was not cost effective to make repairs. I was informed that the washer was going to be replaced, but replacement does not mean "replacement". I received an email with a proposed settlement that was probably 45% of the cost of a new washer. I asked for a review and that dragged on for days only to get some more that is still not for a new washer.

Basically my heater/air conditioning system is shot. When the guy did the inspection and called you guys. You basically picked out the three words he said that you didn’t cover and denied my claim. You won’t even fix the parts you do cover. Very unhappy. My husband is disabled, I’m not working because of Covid so I have no income. I’m just so distraught right now and feel like I’ve been screwed and scammed.

We've had nothing but bad experiences with this company. We went 2 weeks without a hot heater and they could have cared less. We paid more for the tankless warranty, but on more than one occasion the reps said they don't typically cover tankless, and they weren't sure why It was offered to us. The customer service is a joke, and I would not recommend this company to anyone!!!!

Julia ** was my case manager when my Air conditioner went out last Wednesday night. I has a company come out the next day and was told that My AC Coils were no good and that CHOICE would replace the coils on my unit. I was told my position would be over $1000 out of pocket and that the unit would not be as efficient as it was at the time, which already was not good since the new type of coolant is just not as good as the old. I got a quote from the company for a new unit, think I could just replace the whole unit and have CHOICE pay the amount they agreed to towards the new unit. I started shopping around and found some good deals.

Water tank. Pleasurable experience with Choice Home Warranty& T & J Heating and Cooling Systems. Work order completed and 100% satisfied. The contractor from T& J was professional at his work and a peace of mind to work with him as a customer.

I was completely satisfied with the service Choice provided to fix my plumbing issue. A company was assigned the same day I requested the service and the repair technician responded in a timely manner...he was friendly..professional and very technically proficient. He quickly identified the source of the problem and made the repair.

Ice Maker for GE Ref. I was scheduled for Thursday May 7th. But the tech called me on Tuesday and asked if he could come since he had finished his other project early. I was so happy. Sam was one of the best techs I have ever had. He is a pro from the word go. Thank you Sam's Super Service Pro. And Thank you Choice Warranty.

Washing machine. Everything went very well. I was really pleased with your help and fast action. Thank you very much. I have the best home warranty there could be. Thanks, keep up the good work, you got on it very fast.

The process was easy, efficient and resolved quickly. The Plumber's were knowledgable. I have and will continue to recommend Choice Home Warranty to those who I come in contact with who express a desire to look into a home warranty company,. Thank you!

I called CHW because of a problem with my tenant’s microwave and dryer. CHW responded quickly. The dryer was fixed immediately and a the technician stated a part needed to be ordered for the microwave. About two days later I was informed by CHW that it would be more cost effective to replace the microwave. I accepted the offer, and a new microwave has been ordered for the tenant. According to CHW I should receive a check in the mail within 30 days. I was very satisfied with this process. Hopefully I will not need them in the foreseeable future, but it is certainly comforting knowing they are there if I need them. Thank you CHW. I would certainly recommend your company to others.

The technician was on time and very courteous. He was very knowledgeable in his field and was extremely professional. He was thorough and had a keen sense for detail. Lastly, he was respectful and honest. I would highly recommend his services for appliances.

Have used choice for the last few years and it has been great. Whenever something happens in our home, we file a claim and someone is out to fix it the following day. We have been very pleased with the service.

Air conditioning service by RG mechanical. Exceptional quick diagnosis and repair. Rescued us on this quickly changing heating up to our summer temps which were unexpected at this early date. RG was very pleasant during this coronavirus timeframe while maintaining social distancing as required by our governor.

I wish I had read the information that's on Better Business Bureau (BBB.com) about Choice Home Warranty, I would never sign with them for their services. Terrible experience trying to get my appliance fix, it's hard to get hold to them and even then you get to talk to them they told me (3 times) that I would rec a call with a solution, after 20 days dealing with them, more than 25 phone calls and 6 emails they told me they won't fix my 3 year old refrigerator. Since I saw no intentions from them to fix my refrigerator I went and paid the $678 because according to one of the Managers dealing with my case he told me to send him the bill and he will reimburse part of the bill. Well after the long battle they told me won't pay anything.

Sal was a very professional and informative sales rep. He was very knowledgeable, answered many of my questions. He was very personable, seemed honest in his information and was very helpful. I enjoyed talking to him, his public relations skills were excellent.

One requirement in choosing a warranty company is fast service. I put in a request for service and I received a call the very next day with the technician scheduling the day of service within 2 days. When the technician assessed the problem w/ my a/c- he reported it to Choice and service was approved and conducted in a timely manner.

My Rep was very pleasant, explained all of the coverage. He was relatable. He was well versed with what the company had to offer. I would suggest to a new or old homeowner to purchase a home warranty that will ensure reduction of stress in the event of an emergency.

My rep was Francis. He was informed and made sure l was too. The original offer he made was good but my circumstances warranted some adjustments. He spoke to a Superior who adjusted my offer to better fit my needs. He was the best and l think l came away with the best plan for my situation.

I was offered a very good deal and salesman was very helpful. The service was fast and friendly and I did not feel I was pressured into the purchase. I would recommend your company to my friends and family. I have used the claim process several times and got the support I needed. Occasionally finding a representative in a timely manner has been the only issue I have ever noted.

On May 5 I called to discuss a possible plan for my home appliances, pool/spa for one year. I then agreed upon a three year plan but after reviewing my finances I realized I could not afford this and called back. The salesperson was not there, I left a message asking him to call back. I finally got him at 3:30 pm and he transferred me to Rohan, a very professional employee in the resolutions department, who talked to me about the contracts, the cost factors, and readjusted my contract to cover what I wanted included the pool/spa for one year. I am so grateful to Rohan for his time and patience and I wanted someone to know that because of him I am now a satisfied customer and will continue with Choice in the future.

Carlos did a thorough checkup of my ductwork and found nothing to be wrong. He explained every step of what he was doing and what he did. Carlos showed up on time, wearing a mask and gloves. He cleaned up any mess he made.

We purchased a house and the builder let us choose a home warranty. After much research, we decided upon Choice Home Warranty. Went online and immediately received a call from Michael ** of CHW. He was informative and friendly. Settled on the Total Plan to protect our investment. Great coverage and great prices.

I scheduled a call for a tub not draining. It backed up in the middle of a shower. I called and set up for a service call. The plumber called back later in the afternoon to let me know they would be out 6 days later. I couldn't go without a shower and have water sitting in my tub for that long so I contacted a plumber and paid for it out of pocket. Not sure why the wait was so long. It may have been the company they contacted but either way not a good first time experience.

Very professional service personnel. Dishwasher was not the problem but recommendations to help the situation were put in place. Choice is working with us to get to the source of the problem. The plumber has to come out and fix the issue.

Higgins Plumbing got the clogged toilet fixed. After Joe ** was done he explained what he did to clear the clog. He first used 3 ft to clear it & then used 6 ft which took the snake into the drain. Water flushed great. I would recommend his company for their plumbing needs.

I love my home warranty contract with Choice Home Warranty. They have shown me that a warranty company does what it says. I called to have my electric range serviced and got great news. They gave me the option to replace it or repair. I love it!

Have taken care of my claims swiftly and in a timely manner. The turnaround time is w/in the day or two if not the same day. The customer service reps are polite, cordial and respectful. They take the time to understand and help as many ways as they can.

Ok. Very informative. Listed all details. Courtesy. Timely. Went over all systems covered. Number years at rate. Charged amount of service call. Special discount. Free extra month. How to contact phone number, ext. number, name of contact person when service begins and for how long at special rate.

I am not pleased with your protection plan. I was very disappointed with your resolution to my installing a new fan because my ceilings were too high. This is not what I signed up for with this company. If and when a favorable resolution is met I will be glad to rerate.

The dryer still is not operating, I ran the cycle twice and my clothes still are not dry. I washed more clothes thinking my dryer was repaired. Now I have wet clothes in my dryer and wash and wash machine..

Plumber found that sealing putty at sink basket strainer was insufficient to prevent leaks. He removed strainer attachment and added sufficient putty to seal the drain strainer. This should prevent further leaks. Would recommend this company for any additional plumbing needs. Individual seemed knowledgeable, was courteous and came to this location with all parts required to do the job and more.

I was so pleased to make my claim online at 4 am when I couldn’t sleep! And so surprised when I got up at 8, that my claim had been dispatched to an electrician and had an appointment for 11 am. The electrician was able to replace a bad switch and a ceiling light. That was fast service!

Great Job - fast and affordable!!! LOVE MY NEW HOME WARRANTY COMPANY! Service service!! Such a good job! I'm very glad I switched and went with Choice Home Warranty. The other companies make you wait much longer for a service call. Choice Home Warranty calls you back the same day.

As always Choice Home Warranty has come thru when we needed them. Within 6 hours of my initial contact our garbage disposal was replaced and operational. In 5 years we have had not complaints. We purchased a 6 year program and its more than paid for itself in peace of mind. Looking forward to 6 more years soon.

Pool pump repair. Response by Choice Home Warranty was fast. Choice Home Warranty had to search for a technician to respond to my situation (probably due to the COVID19 situation). The Technician that they identified was based out of Albany, Georgia. The technician (Michael **) was very prompt, thorough and professional.

They are very efficient when it comes to selling their services. But when it comes to pay a claim, they are the worst, They will deny claims with any excuse. The cartridge of the guest bathroom broke while my son was taking a shower. I did a claim and they sent a plumber a day after. The plumber said that it broke for wear and tear, those cartridge have been on the house since it was built 8 years ago. They denied my claim saying it wasn't for wear and tear because the plumber didn't specifically wrote in the report "wear and tear". They told me that I could appeal the decision, so I did. I was assigned a case manager that wrote me an email introducing himself with his contact number. I called him a hundred times, sent I don't know how many emails and the guy never got back to me.

Had a good experience with CHW. My water heater was replaced with no problem. I will not hesitate to recommend this company to my friends because that replacement save me some money during this Coronavirus. The contractor did also a good and clean job. Bravo CHW for choosing good contractors to work with your customers.

We have learned that in the past you don’t help at ALL with air conditioner units!!! We had a problem last year that y’all did not really help with so we knew that y’all would NOT help with the air conditioner unit this time!!

Only issue I had was the policy that was sent to me did not match the quote and conversation I had with the rep. I called back and spoke to him today in which my card has already been charged today and asked for it to be fixed and resend me what we discussed. Other than that he was nice and answered all my questions.

Fixed heat, now air doesn't work. Repairman was very nice. Wore a mask and put on shoe covers. The air was working before the repair to the heat. The heat worked great when he left. When the weather became warmer, I tried to turn on the air and no air conditioning.

Worst ever service and problem resolution. I only gave the one star, because there were no minus stars available. The explanation is much longer than 200 characters, but I will say that I have been a customer since 2013 and do not intend to renew after this recent issue. If you are interested or concerned you can reach me by phone or email.

Hot water heater. The first person who came and was assigned the initial review and photo taking was on time, courteous, and friendly. The second stage, the repair, is to happen shortly. Altogether a good experience. I expect the repair to be the same.

The representative was very helpful, professional and explained everything very well. I wish we could have taken advantage of the VIP Plan, but just not in the budget right now. It's a shame that the VIP plan can't just renew yearly at the discounted rate instead of paying all within 30 days.

LaTasha did a fantastic job. Big asset to your Company. Very knowledgeable about my questions after reading the service agreement. She spent enough, brushed time with me answering all of my questions. Thank you LaTasha. You did a great job all around.

Customer service was was wonderful, and getting an appointment for service was quick. I like the monthly payments and price to have an servicer to come out to perform order. My order to have someone come out to was done professionally. Thanks.

Mike Check Appliance Repair was prompt and quickly diagnosed and repaired our freezer/refrigerator. He had the needed part delivered the following day and installed it without delay. He explains things well and is very professional. I would not hesitate to use his services again when needed.

Dryer repair. I am old and not computer savvy. I need to talk to a person when I have a claim. Thank you. I can never get in touch for an approval. I have had to get my own repair men because you can not find one.

You scheduled a service response to for out for May 13th. I called AAA Home Services one of your companies that can be here to repair the outlets. I have a freezer on one of the outlets that is not working.

Washer. This company is very quick to respond to the needs of the consumer. It only takes one call. There is no putting you on hold to find out what can be done. The associates are very knowledgeable about what to do next with each situation. I’m very glad I signed up to be a member.

I need to have tech to come back out. Still having problems with refrigerator. Need tech come back k out to repair fix issues at no charge. Tech very nice. Kind. The temperature is dropping. Need to come out see ASAP.

Garbage Disposal. I submitted the claim online and the repairman was here within 48 hours. He was very professional and polite. He replaced the disposal and from the time that he arrived until he left was less than 45 minutes. I would recommend you to family and friends based on this experience. Thanks.

Air conditioning has been out for over a week and I get nothing but reasons. Very disappointed. I was under the understanding we will fix it or replace it which has not been the case. I have been left in a very dangerous situation which both technicians tell me it it is very unsafe and a possibility of a fire.

Hot water heater. They were late. Why said they be here the next day, and the day after that and they could not work on it. This took a week! They didn’t leave me any contact numbers! I got hold of through to them by text and then called me a troublemaker and was sceaming at me. Calling me names. His employees called him **. He was rude, nasty, argumentive, snappy, unprofessional And a jerk. I don’t see how you can deal with him when he screams at customers. It took over week to fix! If you, "We value your business" then I would revoke his businessI. I will call the Better Business Bureau against the?

The DW was inspected in just a very few days. The report was submitted by the technician that evening. The next day, Choice contacted us that we would be receiving replacement instead of repair. All was agreed upon and settled quickly. Great response. Good service technicians. Suitable solution. Thank you.

Called in claim to fix the air conditioner. It was easy to do online and got fast results, Waiting now for appt with technician. Hope it will be easy to fix so we can have air again!!!! I have had this policy for quite some time and never had to use it so now am hoping all will turn out great!!!!

Didn't get market value for my dishwasher. Customer service reps aren't helpful or friendly. It's also very hard to navigate their site. I don't feel valued as a customer of two years. I usually end up spending money either way. I'm currently researching if my plan is worth it.

I will have a better idea of the service provided when and if I ever have to use it. Online reviews were good, price was reasonable. Sales person was informative and helpful. Some things I needed had to be add ons.

I had 2-10 HW and the cost had increased every year till the price was almost double Choice. I checked the rating on the internet and Choice was the highest value. Choice customer service was great so I choose Choice.

JB Service was the company dispatched to look at the dishwasher. The tech was professional and courteous. He explained what the problem was and what needed to be done, going forward. He said he would put in the order for the parts needed and either his company or Choice Home Warranty would give us a call about what needs to be done.

I used Choice Home Warranty website to state the problem with my water heater. The site is easy to use. I was emailed in a matter of minutes a claim #. Later received notification who would be coming and the time. Service was prompt and professional.

I put in the claim Friday afternoon. It was processed in less than 24 hours. I had someone out the very next day. I am impressed! Usually claims are difficult. Because of covid19 I wasn’t able to talk to a live person. I had to put the claim in online. This was the first time I’ve ever done this with a home warranty company. It was simple and easy. Thank you!!

Delta T HVAC. At first it ticked me off because he never called to say that he was going to be late. Until I called to check a more accurate time frame, but he arrived. He introduced himself and ask what the problem was then he ask where the unit was and went to work right away fixing my issues.. Good Work!!!

A/C not working. CHW was quick in place a technician, when they failed CHW immediately arranged for a new technician and the problem was resolved as expected. I thought I was going to wait long times on phone calls and fight to get my problem resolved, to my surprise it worked better than I expected. Thank you CHW.

Choice Home Warranty works! It takes the guesswork out of the home ownership equation. Technician scheduling has been prompt and all the techs have been great! In each instance the work has been done right with no need for a call back. Thank you CHW!

My refrigerator quit cooling in the entire system and I filed a claim with CHW that day. I noted that this service call and hopefully repair needed immediate attention. After assignment of a vendor, the appointment was 3 DAYS later. I emailed CHW and asked for more immediate attention directly with the vendor. Tashay, CWH customer service, did call me and the vendor to get an earlier appointment.. Note that I called the vendor and got a 2 day arrival. CHW did try, but could not get me an earlier appointment. I was told that this vendor offered the soonest appointments.

Technician was prompt and courteous. I complained about noise I hear when I use my dryer. It sounded like a chain was rattling around inside of my dryer. I checked the inside and nothing was there. I saw a commercial on the television about the home warranty company. They advertise the fact that appliances are covered. I checked my service manual and realized that my dryer is covered and it clearly says if they can not fix it they will replace it.

Tech has been out twice to repair dishwasher and it still is not working. I called Sears 15 minutes after tech left (2nd attempt) dishwasher did not complete cycle, I was told to contact Choice. Then Choice said it had to go thru Sears. Service was requested by Choice AGAIN to Sears. I have not heard back from them STILL. D/W has been broken for weeks!! Still nothing! This is my first time to make a claim and I am NOT impressed AT ALL!

Dryer stopped working, filed a claim on Choice website. Within 2 hours, we had the company name and appt time for our repairs. After the 3rd, reschedule time, the repairman showed up, fixed the repairs, and took the service fee. He was friendly, respectful, and courteous in our home. Other than having to reschedule 3 times, I am very satisfied with my choice to purchase Choice Home Warranty. Would recommend because things always go wrong and not all the time do we have the funds to cover those things. Having Choice, definitely helps fix the broken parts on the right budget.

Good, I was satisfied until after repairman was here. Had a problem getting with someone to help. Had to wait on phone a very long time and went into after hours. Then was told someone would call me the next morning. But no one did then called back and got put on hold again.

Home Warranty for one year and senior citizen discount. For being a senior citizen I was given a discount which I really appreciate. Customer service was very good. The agent was very patient with me which I appreciate greatly. It's a good feeling that if things go wrong it will be fixed. For a senior citizen that means so much to have that peace of mind.

The technician Ron was supposed to return 5/1 to replace my ice maker. I heard him order it on the first trip. My appointment was supposed to be 5/1 between 8 am and 12 on. He never confirmed or called and did not show up to replace my Amana Ice maker. This was my first claim and I will not renew my coverage.

Our AC was not working. The furnace fan was not moving air inside the house. The technician quickly solved our problem and got us back on line after waiting several hours for the icing to melt. There was some scheduling problems between CHOICE and RJH Mechanical, but otherwise our service was very quick and satisfactory.

The service I received was very fast and efficient. The plumber who responded was also very knowledgeable and cleaned up after he was done. He went out of his way to make sure the repair and replacement was done right.

I had two claims. The first was a Perlick under counter Freezer and the 2nd a Top of the line Bosch Dishwasher. In the first instant the company took the position the Freezer was a commercial freezer in spite of the fact it is an appliance sold in appliance retail locations and in the second they would not replace unit with similar brand but with a machine that retails for less than 1/3 the price of the dishwasher I had. In both instances we settled on a token payment.

Well you get a email saying we have received a diagnosis on claim effective to replace then to repair But then you offered $349,00 and then the Offered $449,00 and you all know that you cannot buy a BOSCH front loader with bottom storage, So no we are not Happy with Choice Home Warranty and by the time you pay that $49,00 service call We ended up $400,00 So I put all this on My Facebook so all my friends could see what kind of company this is. Joe **.

Air conditioner. Great experience for my first time using Choice. The company they used in my area was fast and efficient. The service personnel were courteous and respectful of my house and my family. Took only 2 days from the time they first came out to get parts and do the repairs.

Our rep on phone was great. Very friendly and very knowledgeable. She was able to answer all my questions. Offered great value for us. A friend recommended your company. We have extra items that other companies it would cost more.

We remain very pleased with our choice of Choice Home Warranty! We recently had a Dishwasher failure and it was handled quickly, very efficiently and professionally! We couldn't be happier with Choice Home Warranty! We highly recommend this very responsive company...

I called on 5/1/20. Had someone come out that afternoon. Service was good. He could not fix the problem. Had to call CHW for a go ahead. Here it is. Next day have not heard a thing. Still no heat or air. The wife is not happy. Pleasel let me know. Give me a call. Thanks you. Terry

Your contractor did an excellent job replacing the garbage disposal. He was courteous and cleaned up after himself. It was a very positive experience. I would recommend this contractor and the help of Choice Warranty making it happen. Thank you to Choice Warranty for the repair of my garbage disposal.

Technician showed up and provided great service. Timeline was on the early side which is always appreciated. It was a great experience and the technician went above and beyond. Good service call from Choice Warranty. We will continue our warranty service in the future.

We have had this company for several months and have had to use them 2x. Each experience was wonderful! They were very kind and had very fast service. The coverage you get is so worth having because you really never know when something will happen! Definitely would recommend to anyone!

I have had your warranty for nearly a year, and in that time I've had two appliances that you determined could not be repaired. In your advertising you say that if an appliance can't be repaired, it will be replaced. This is not true. Both times I was offered money to "replace" my appliance. Both times the amount offered was far less than the cost of a similar appliance. If you state in your advertising that you will replace an appliance, that is what you should do. I was assigned a case manager, most recently Yvette, who, once I was able to make contact with her, made a more reasonable offer which I accepted. It was still not close to what the cost would be to replace my washer, nor close to what the cost was when purchased. I will not renew my warranty based upon my experiences.

Built in microwave fan would not shut off. Repairman came and assessed the problem and promptly recommended it be replaced. Within one hour Choice had already e-mailed me saying they were mailing a check for replacement. Very fast, efficient and reliable. Definitely impressed with the service!???

I would never have purchased through Choice based on Jake, but buyers requested Choice. Thought he was cocky and rude and I followed up on purchase and he still hasn’t responded. Didn’t want to work with him to say the least...I should have requested someone else. Hope he sees this review and gets me the information I requested. Said he would honor fourteen months coverage with $60 service fee calls but haven’t received updated documentation yet. Hope this wasn’t a bait and switch.

The contractor came to my house to fix the dishwasher. He did a great job cleaning the water valve and the motor. He wore face mask and shoe covers. I was happy to see that. He was very polite and flexible to reschedule the appointment for my convenience.

This was a great experience!! Thank you!! The Rep. was very knowledgeable and informed me of all I needed to make a wise purchase! Loved the VIP cost for the 3 1/2 year warranty!!! I would recommend Choice warranty to all my family and friends!!

AC Repair. It was identified that I missed the appointment. I never left the house. The Tech never showed. This is Texas, it was 100 deg outside today, it was 90 deg in my house and at 8:40 pm it is still 90 deg in my house.

My first call was April 11, 2020, took a week to hear back, Another few days went by and they were going to send out Smith Mechanical Heating and Cooling, another day or two went by and I finally called Smith mechanical heating and cooling, they told me they wouldn't be coming out because it was too far and not worth there time. I called CHW said they would send out another vendor or I could have someone local fix my problem and I would get reimbursed, I check the email that CHW send me and it said that my heating unit was not covered for a reimbursement.

I was glad I called CHW. Jason was most helpful, answered my questions knowledgeably and gave me an even better discount than offered online. Appreciate being able to speak with a real person who was helpful and polite. I hope the service vendors will be just as helpful.

I canceled my claim as I had forgot about the thirty-day waiting period. For that reason, I was not able to complete anything on line due to the waiting period. I was on hold for 25 minutes which was the worst part. Oh well!

5 days and my appliance is not working. Worst repair company you ever sent me. All my food is going bad and the repair company does not even respond to me if they got the part. Your techs who call them should verify that it's a refrigerator/freezer problem & it's imperative that it be taken care of. I am very very very dissatisfied with your service. I have been a customer a very long time. My last contract I signed was until 2022. Big mistake. It's 1:15 pacific time & I did not hear from you or the repair service so I guessing If I am lucky someone will let me know if I will be getting the frig/freezer part by Monday. Ha Ha. Not funny to me. Lillian **.

The Service Techs have been great... they all say the same thing... when the air conditioning come on around this time of year the amps brakes, the breaker and the wiring to the air conditioner melts... suggesting it may be too small for the house but it was the original AC unit and it’s old...anyway it was serviced twice in 2019 once for wiring and once for Freon...The Freon was expensive but got us through the summer... so here we are again same problem...respectfully, James **...picture were sent in by service rep..

Received a call asking did I want to renew my policy. The gentleman was straight, direct, and to the point. No huge sales pitch! I was able to renew in a few minutes, not wasting time. I greatly appreciate amount of time spent. I was able to work from home and renew my policy! Time well spent.

The Tech didn't fix the problem. Communication was horrible, he couldn't understand me and didn't understand him. When he called me stating he was finished, I turned on the burners. We waited for approximately 5-7 minutes and they didn't turn red. He said he checked the temperature and it was fine, color doesn't matter (The electric burner turns red indicating they're hot). I tried explaining that to him, again he didn't understand me! Frustrated at this point of repetition I just paid the fee and asked him to leave. However he did fix the fan but turned the burners and oven on and said it's fine. He said he took a photo of them hot but we both stood there and they barely got warm.

I was able to get the problem on my A/C fixed the same day. I submitted a claim with Choice Warranty online. They sent a guy to my house and he was quick to fix the problem! He knew exactly what needed to be done and got after it.

I went with CHW because I thought they would be a good company to handle my needs but when I have to jump through hoops to get someone out it's ridiculous! This is my 1st claim and I sure hope if I have another claim it will go smoother. If not, I will be going to another company.

The representative suppose him. He said, "I already sent it. It is in your email." I like to know what I am covered for the representative suppose to send the contract. When I spoke with please contact me as soon as possible. I like to cancel my warranty. Please refund my money in full. Thank you.

The repair company sent to fix my garage door overcharged me for the work and materials. He fixed the door by installing a bolt to hook the spring and two new springs. He was finished in less than 30 minutes and tried to charge me $560.00. I talked him down to $400.00 but was not happy with the price.

Air conditioning service. My biggest disappointment was the length of time I had to wait to have a service appointment - two weeks. This is totally unacceptable. Had this happened during the summer - I WOULD HAD TO find service elsewhere; so why have the contract? The technician arrived yesterday and did a competent job but then I received a call in the afternoon from his company saying I needed the coils cleaned which would cost an additional $450. I also found out I was being charged $75 instead of $60 which is common.

My set up was good! The representative saved me more money in the long run. He was very persistent with his approach. So far, good experience. But one will never know until you need a repair and your insurance. Will keep you posted!

Garage door. The service gentlemen (Justin) done a great job fix the door in no time and was very professional. He was able to get the door back on track and working properly. Very pleasant young man and would recommend him to family and friends.

Disposal leaking. Response was fast, service was great, completed the job in 30 minutes. Online request was easy, follow up emails and confirmations were professional. Tech was friendly, wore mask, removed shoes to come in the house. Paying the service fee was easy. Very pleased overall!

Motor for condenser on refrigerated air conditioner went out. Service by tech was good. Appointment was quick as well as follow up with repairs with new part. This is one of my rental properties and I am please with the response and repair.

Leaking water heater. My appointment was set for the next day because the plumber, Walter from Ducky's Plumbing was booked for the day. I told him that I had water on the floor. He then worked me into his schedule and fixed my leak. I will highly recommend them in the future.

Dryer not working. Claim was filed online. Choice appropriately followed up electronically after the claim was filed. The repair was scheduled for two days later. The young man from Appliance Appliance was outstanding. He appropriately arrived wearing a mask. The dryer was repaired.

I was so happy with the service. They replace new heating system to my Whirlpool Dryer. The technician Brandley Appliance Repair nice and professional. He answer all our question. Now our dryer is working now. I will recommend Choice Home Warranty.

Been waiting over 1 mo with no refrigerator. Took 1 week to get a repairman who did not fix it (?). Then the claim was "reassigned." Waited 2 more weeks then had a great repairman from Sears. He made the diagnosis and ordered parts. They arrived in 2 days. Still waiting for repairman to return to fix it. Unacceptable.

We have been very dissatisfied with our experience. None of our claims were approved. Service providers did not show up for appointments on time, if at all. Sometimes we were not even notified. We will not be renewing our contract as it was a complete waste of our time & money.

It's funny you ask for me to be accurate and fair. Well this is how I truly see your company. I was with another company when I talked with a member of your company. I decided to go with Choice warranty. My mistake. I won't mention my 1st claim. This is my 2nd claim is my not water heater. 1st you tell me I have to pay $200.00 for new line $125.00 and $75.00 for disposal of the old heater. Not your fault. I will accept responsibility for not reading your agreement completely. I agree. 2nd I get call on Wednesday from your contractor. He states Choice has ordered my heater and he will be there by 10:00 am. He calls back 30mins later and states you ordered the wrong size heater. I wait then call. I'm told it will be taken care a mistake was made.

HVAC. I was pleased with the quick response from CHW and from AC-DC HVAC Services, LLC who handled my order. I was contacted by the technician the same day I placed my order. The technician arrived the next day during the time frame he had said. He was timely, professional and thorough. Cost me a few hundred dollars more than I had anticipated to replace rusted drain pan which he said was not covered under the warranty, but it needed to be replaced.

Excellent and very thorough service by the techs from Mr. Clogged Drain! I would HIGHLY RECOMMEND to anyone having home plumbing issues! He spends time getting to know and understand what the issues are and will do whatever it takes to fix the problem and make his customer happy. He treats his clients as if they were his family and does the job right the first time.

Water valve was unstable and needed special attention, technician was professional and courteous. Thank you for the continued support. Customer Service representative placed me hold 3 times, he was attempting to verify if my claim was covered, that only elongated the call before he realized that the fridge water connection was covered.

I bought this home last August and all the appliances were included. My garbage disposal started making horrible noises. When the repairman arrived he found that the knock out plug from the dishwasher to the disposal hadn't been removed but but was loose and hitting the blades. He was very polite and professional.

AC noise. The first tec showed up, diagnosed the problem, informed me the problem was warrantied and never returned for the repair and could not be reached by phone. The second tec scheduled a week later did not show up at all for the appointment.

Yes the (2nd) guy was good at his job but Choice Warranty you all need a better way of communicating with the customer. The first day which I was scheduled 28th I had to call in the next day to get someone else to fix our problem after we waited all day for the first guy. Then 29th the guy was professional and he called ahead of time to let me know around about time when he could be here. I appreciate that.

The repair person that was sent was very shady. When I called the number provided it was not answered as a business and I could not find the number listed anywhere. The man was not prepared, had no tools, asked to use my tools, and talked loudly on the phone in a foreign language the whole time. Seemed like someone was telling him what to do.

I wish it would have explained better how the process worked when you file a claim when I purchased the warranty. My hot water heater goes starts leaking and my out of pocket expense is over 300.00 dollars. The 65.00 service call which I was aware of and an additional 225.00 charge from the contractor that they hired. The water heater is under the manufacturer warranty so Choice Home Warranty won't be paying that amount either. It would of been cheaper for me to call a local plumber and have the water heater replaced under the warranty.