Choice Home Warranty Reviews

My experience filing claims with Choice Home Warranty has always been positive and efficient. I have confidence knowing that whenever I have a problem with the systems in my home, I can usually get an appointment by the next day.

Dishwasher issue. I have really good and excellent experience with Choice warranty. Their response is prompt and accurate. In my case they couldn't repair the issue as parts are costly and repair cost will be more than the replacement of the appliance. Hence they pay a reasonable price to me to purchase a new appliance.

Ice maker was faulty and said to be of a defective design. The service man took a few days to obtain it and return to install it. The service man was courteous and efficent in completing his operation. Thanks.

Repairman came yesterday and troubleshot my appliance and needed to go back to the office to analyze the data. He was unable to get cell service here. I was expecting him to call today but have he ard nothing. I need my appliance to work as my food will spoil otherwise. Barely cold enough.

I have had to call out a few things being this is a new house. I have a spigot by my pool. The pipe was was busted off. Choice did not cover because the word hose bib was included in plumber's request to repair. Really? 300.00 out of pocket. "Well head" leaking like a sieve. Plumber put a hose bib to keep cost down. CHOICE didn't pay him for the bib. Pipes leading to house were busted. CHOICE didn't approve repair because it was not the actual WELL HEAD. They don't cover hose bibs or pipes and pipe attached to the warrantied specific item. It doesn't matter that my well water isn't getting to house. Crazy mentality.

Troy was very helpful and gave me the best rate possible. He promised to be available if I had any questions and gave me a phone number to call. I was impressed with the coverage I could lock in for five years.

My claim submission process, review, approval and replacement of item service was exceptional. My garbage disposal was not working and during the lockdown time, I got the service completed within 2 days. Submitted claim online, within an hour it assigned to a plumber, plumber came on next day submitted the estimation and replaced in the next day.

We had two different systems go down in a matter of days. We filed a claim for our air conditioner not cooling properly first. Someone was out in a few days. It did take 2 weeks for the technician to get the evaporator coil and work us into the schedule, but it is fixed. At the same time our hot water heater busted and leaked. We filed a claim initially the claim was denied, but we appealed it and our case manager Khadejha ** got the claim approved and worked with us through the process and made sure everything was done properly. We got a brand new A.O. Smith with the warranty (which is what we asked for). She was awesome and very professional. We will be keeping our home warranty and will be staying with Choice Home Warranty. We will be recommending this company to everyone we know!

Air conditioner. Overall satisfaction with customer service. My disappointment is the amount of time it took to make a decision to replaced the unit knowing it would cost much more to repair. My biggest disappointment is that my unit was replaced with a low cost low rated unit and not the same as the original to match to unit indoor. Don't know who made the final decision. I had no problem paying the $350.00, had the impression that my insurance covers original unit if available. Sorry cannot give a full satisfaction report.

I was very pleased with the response time and service provided by Choice HW. The automation in the process was accurate and did not require a lot of back and forth discussion. The technician was experience and knew what to look for. They had to order a part which Choice quickly approved and the Tech installed it the next day. Far better than the previous company I was with that just made excuses. Thanks for the great service.

My coverage has not yet started and I had a failure of an outside refrigerator. I asked for the contact info of a Choice approved technician in the area. This was preferable to blindly picking one at random. At least, Choice has vetted their list. I was very pleased with the technician that Choice sent.

Freezer door repair. The tech took the door off to repair. He said he would in an order for new rubber gasket to be installed. Was this done? The tech did not leave an invoice or job description of what work was done.

Alfredo ** came to our home, We found him to be very professional. Listened to our air conditioning problem/situation, and had it working within a short period of time. Made suggestions on maintenance and was on his way. Seems truly out to do a good job, and wants to resolve any issues. We are happy customers. Thank you!

No one answers or returns calls. Claims are disputed and they will find any clause they can in the fine print to determine it to be a non covered item. Then you are stuck with THEIR contractor and no competitive bids so you pay what they tell you that you owe. Unethical to say the least.

Clogged toilet. Bill the plumber was on time, he was professional, knowledgeable and prepared. He arrived with his PPE. He was fast and accurate. I fully recommend him. This is my first experience with Choice Home Warranty, I was very impressed. I will also recommend Choice.

Choice Warranty came through for us again. Our garbage disposal was leaking and they sent a plumber out. He called us to confirm the appointment. He also called to tell us his ETA on the day of the appointment, which was very helpful. Choice Warranty approved the replacement in 15 minutes. The plumber really knew his business. He did a great job. We definitely recommend Choice Warranty.

Make an appointment. The AC technician never showed up. Second appointment after finishing the w oi work, the water dripping was still happening. Called AC company Bennett & Sons, talked to Patty, very rude and terrible attitude, told me to call Choice Warranties and hung up the phone. Since then I called Choice twice, the water is still dripping from the ceiling and I still have no answer or anybody fixing the problem and by what Patty told me all that is needed to be done is to clean the drain pipe, that after me paying $65 for the technician visit could be done right there is 1 min. That is completely unreasonable.

Clogged kitchen drain. Choice Home Warranty was quick to have the plumber call. Troy from Mr. Clogged Drain was very punctual and professional. They took care of the problem in less than 30 minutes. Even gave helpful advice to prevent future clogs. I would definitely recommend them to a friend.

Service company, Same Day Air, did not show up as scheduled nor did they bother to call and reschedule. We called Same Day and gave them the order number and they said they had no such order #. 100 degree days caused occupant to buy a portable air conditioner.

My A/C went out and I put in a claim that morning and thankfully someone was able to work me in the same day. I was scheduled the next day but I got someone that same day!!! I’m so glad I renewed my 3 year claim with Choice Home Warranty!

On 4/20/20 refrigerator repair-man came out said needed parts. He order parts and the arrival five days ago. He suppose to be have a appt. 4/28/20 appt. 8 am between 12n repairman did not call or come to fix refrigerator. Please contact Ms. *. This is a bad time for my refrigerator not working.

Refrigerator repair. Especially considering the virus constrictions the repair was prompt and successful on first visit. The repairman was knowledgeable and found and fixed the problem quickly. He arrived when promised. I would not hesitate to recommend this service. Thank you Choice Home Warranty.

We have had our warranty with your company for the last 8 years and never really had to call you but when we did it was just a run around because you didn’t want to pay for anything so we are dropping you.

The washer you were supposed to replace cost over $800.00. You only allowed $299.99, saying that this is the national average. I wonder how you arrived at this figure. I was able to find a comparable machine, a $700.00 Maytag on sale for $500.00, this leaves me to have to pay $200.00 out of pocket, and that doesn't include sales tax. There is no way I would recommend you to any family and friends!

Choice was able to get a repairman here within two days and he was able to replace the motor in the dishwasher the same day. This was done with just paying for the service call. Great response and handling was done in a timely matter.

Cooktop. Very easy to make the claim online. And very good service and fast. They keep inform on every step and the timing was perfect due to work schedule. I definitely would recommend the company for home warranty. The person that did the work was very polite.

My Dishwasher still not fixed after 3 different person look at the problem so when it would get fix still don't cleaned my dishes. When will Choice have a someone fix the problem we have with the dishwasher. First they change the heating core, that didn't work then it was a drain problem that didn't work. Last person he wasn't sure to have plumber come out but in all of that my dishwasher still not working properly..

Thank you for returning to my home to finish my repair. It is greatly appreciated. I would recommend your service to friends. In times like this it’s nice to know you have a warranty you can count on. Thank you.

Your response time was great and I'm happy with the results of my microwave. It was not repairable due to cost effective. I am still waiting on the part to come in for repair of my dryer. The company sent out for repairs was very informative.

The company they sent here for the Garbage Disposal was awesome. Fast and efficient. It's a very easy process. I always have to search through my email to find the website, the app would be great if it was efficient. Choice Home Warranty does not cover corrosion, so watch your water heater and make sure you don't get any rust on it because you will have to pay out of your pocket.

Choice made this claim extremely easy to complete. You put the claim in online. They respond quickly, keep you updated as they locate a. Company to fix the issue and follow up once everything is complete. It's nice that they also have the ability to call an actual person whenever you have a question.

This was our second call in 2 weeks about our air conditioner not cooling. First tech came out. His solution? Turn off the unit for 48 hours then turn it back on. If it does not cool call back. It did not work! This week Dexterity came out. Said our unit in the attic had not been service and it was all rusted up there plus low on freon. They also stated this freon was going out and we needed to change the unit to a more modern one IF they put a request to Choice and with the pictures it would be a denial on our report and we did not want that. They quoted us the price of 3200 to 5400 to put in a new unit in the attic and they would not send in their negative report to Choice Warranty- We ended up paying 325.00 for freon in our unit even though according to these guys would not last long at all. There was a small leak.

First order microwave I was told at by tech he’ll fix it next day. After emails say they will fix right after I was sent a email saying they can’t fix and I had to pay forty every month plus 65 and the they want 300 dollars to fix microwave out of pocket. Not fair, cancel my Order and bought a new just mine at Lowe’s for 250.$. Wasn’t fair at all.

I don’t feel that you are fair with my claim and I pay $45 a month and when I need help you don’t want to pay. I was to told that someone would contact me but to this day it has not happened! We feel that your company is a fraud.

Under sink disposal. From claim to completion in two business days. Technician was on time, polite and skilled. Problem resolved. Jury is still out with respect to overall contract value. Will let you know when my three years are up.

Called Monday 4/27/20 for ac service. Phone message said only accepting online service requests. No place for my info as the property manager or the tenants info. Like every other home warranty company I've used. I called Tech directly after owner forwarded email and he said Wednesday between 7-11. No show. Called Tech, he said he returned work order because it was out his area. Called for another service call and asked to speak with supervisor. Call was dropped. In Arizona 105 for 5th day in a row, which requires 24 hr service call. Called again asked for permission to send my ac guy. Was told to request repairs on website. My guy sent diagnosis. I tried to type in the info but refused to accept it because the original vendor was still in place. Had my guy fix and get ac up and running. Called again to speak with supervisor. Currently on hold right now!! Has been 18 minutes. As a real estate broker, I will never recommend Choice Home Warranty.

Great service. Work done day after we put claim in. The repair lady came in my home with gloves and face mask to protect us from Covid 19. I will recommend Choice Home to all my friends and family. I had two home warranty companies before Choice Home, and I'm still sorry I did.

Hall bath must smell/leak. Terry called ahead, he was on time, quick, polite and friendly, knowledgeable, arrived with mask on for safety, I would recommended Terry. My problem ended up being something not too serious, but Terry was thorough and checked everything out. I felt good about him and his work.

I have been with Choice for years. Although I haven’t had to contact them much, when I did I got a quick response. The Contractor used sometimes wasn’t the best. The problem wasn’t solved and when I called back, I was sent the same Contractor again. That needs improvement.

I couldn't call right away because I was behind a payment but I found out I had 2 accounts. Got one closed & I am waiting on a refund from the extra acct. They sent a repair man on Mon (put the order thru on Fri) he ordered the part & had it fixed on Tues.

Dryer. Very quick to respond to my call. They notified me ahead of time when they would be at my house. The technician was very friendly and knowledgeable. This is the first time I had to use my warranty and I am very satisfied with the service.

Heating problem. Technician was great. Problem was identified quickly and part was available and was immediately installed. Test were performed and there was no further repair required. Everything was cleaned up and left just as it was found. The whole process from entering the claim to final repair was flawless.

Dear Home Warranty... Please hear me and have compassion. I'm a Disabled Veteran of the Coast Guard, I "Need" my bathtub for Hot Water Therapy.. I injured my back on a rescue of a burning boat in the Florida Keys,.. We lost the boat, but we saved the people, but,... while jumping from our Coast Guard Rescue Boat, I landed on a flooded deck in rough seas and injured my spine, I am now a Disabled Veteran in much pain 24/7/365 with little to any extra money. There is a pipe called a "Drain Valve Assembly". It has four small connecting white "Plastic" pipes they call an Assembly.. I was told you won't cover it?... It's plastic, it's small pipes coming off the "Overflow" drain. It's a DRAIN.. Please,.. It's a Pipe..

At startup the air conditioner made noise. Bothered my neighbors. Your people came out and fixed the problem. The people that came out here were very professional and nice. I would recommend your service to all my friends and family.

Please with dealing with Salesman.... was a bit pushy in wanting me to make decision without getting some answers concerning policy. Purchasing for the buyer of my house, therefore, I have not had any purpose to use this policy at this time.

I had the good fortune of talking with Victor ** when I called to shop for a HOW. Victor was extremely knowledgable, friendly and provided me information that helped me make a decision on the spot (vs continuing my shopping). I appreciate his approach and have already sent information to several friends whom are shopping for a new HOW company. Great Job! Thank you very much.

I did my online and had no trouble getting what I needed. The process was quick and easy and price point was affordable for what coverage I chose. The other company I’ve used didn’t cover septic tank removal, well issues. T

Mr. ** with Acadian Service is courteous and knows all aspects of his job. He is an excellent service technician and your company set up our appointment very quickly. Mr. ** has done work for us before and we hope you send him to do work for us again should we need it.

My sink was leaking and MVP came out earlier than expected but called to make sure it was okay. Jeremy and his staff very professional and explained in detail the issue. They did not have masks due to difficulty getting PPE however I did and they were all to happy to wear them. Jeremy said whatever makes the customer happy and feel safe. I appreciated this attitudes. They wore gloves and booties. They worked quickly and were very kind. I would want this company back every time. I also asked him about the leak and how it would affect the cabinet and he assured me the cabinet is very well treated and mold would not be an issue.

Initial sign up. Very professional and knowledgeable about the whole process. Met all my needs and I hope they perform the way everything was explained to me. I will give further reviews after my first real use of your program in the future.

M7J Plumbing 39 LLC came by to perform the repairs. The plumber snake the toilet, because he said it was stopped up. After he unstopped the toilet it was working fine. It wasn't until after someone used it that it started backing up again. I think Choice needs to send another plumber to look into the matter.

Choice Home Warranty is a great choice. Very attentive to their customer's needs and helpful. I have been with CHW for 2 years and I am very happy and satisfied with their service. I will surely recommend them to all my friends and family members.

During these trying times, I was surprised to get such quick service. My garbage disposal died and I had a service man here the next day to replace it. I had a quick, painless and great experience with Choice Home Warranty's response. I have and will continue to recommend Choice.

Degree Air & Heating was very efficient. Robert, the technician was extremely informative, polite and efficient. He fixed the problem very quickly. Even though the appointment was not scheduled until Saturday, the company worked us in on Friday as it was reaching the 90's & 100's.

I received an immediate email after putting in my claim and had technicians at my house not only on the same day but actually almost 1 hour earlier than promised which was great. They were friendly, professional and had my problem resolved promptly. I would happily recommend them to anyone.

I have no complaints, other than the long wait on the phone, about the way my claim was handled by Choice Home Warranty. Once I made the claim, I was assigned a claim number, advised who the Contractor would be, and advised on the time and date of the appointment for the repair, which was the very next day. Everything went smoothly, and I am very happy with the results of the entire transaction. I highly recommend CHW.

The serviceman Norm was prompt and polite. It did not take him long to diagnose the problem. And not long to fix the problem. He called to inform me when he would be arriving. He wore shoe covers. And there was also a photo of him on their website.

High temps in Buckeye were over 100 degrees. Air went out. Choice sent Comfort Plus Home Solutions out right away. Carlos did the repair. In about an hour we were up and running. Many Thanks! I will recommend to my friends.

The company sent someone out quickly. He fixed a few issues and submitted a the repairs quickly and they were approved quickly. While he hasn't remedied yet, I assume I will be fixed up in short order! Once he has repaired the two faucets, I will be reporting back on my happiness.

The entire experience was awesome from the first call to completion which was only a day and a half. Will definitely recomend Choice to family and friends. Thank you for doing what you say you will do. That's rare in the home warranty business.

Amazing same day service. Tech call scheduled time professional helpful and honest. Wow great plumbing company. During the covid times he had on gloves and mask and made me feel very comfortable. Truly the warranty company did an outstanding job.

We had an entire room electric stop working out of nowhere and an additional outlet in another part of the house stop working also. It was super easy to file a claim online and wait for the confirmation that someone accepted the job within 6 hours. It was convenient and easy. I had a new breaker placed per the company recommendations so the problem wouldnt happen again but the true problem was a loose wire in a ceiling light. It took no time to fix. The repairman was very friendly and professional. And the entire repair was covered except the 65$ for the service fee.

Dryer fixed. The whole process was simple! Filed my claim online, got a phone call within the hour telling me my job had been assigned and that the repairman would be out the very next day. The whole process was EASY and uncomplicated! The service person was fast and knowledgeable.

No wonder your warranty is so CHEAP, you excluding EVERYTHING!! I ALWAYS HAVE A BAD EXPERIENCE WITH THIS COMPANY! CAN NOT WAIT FOR THIS CONTRACT TO BE DONE!!!! Things that simply wear out and NOT under normal control like a freaking sink basket replacement and IT'S NOT COVERED!!! How am I to know what the problem is until you send someone out! I HATE CHOICE!!!!

Very professional rep who made it simple and very convincingly if I may say so concerning your warranty. He covered all the bases and work to fit in my budget. I am very thankful for this individual who was so versed in the product he was selling.

I had a 5 year contract that ends this year, thank God. This company sells "Snake Oil". They send inferior contractors to your home. The last contractor that came to fix my Microwave Oven, looked at it, and told me which parts he was going to order. Upon my investigation, my Microwave Oven did not have one of the parts He was going to order. Needless to say, this was that last time I used this service. My advice "STAY AWAY FROM THIS COMPANY". You get what you pay for!!!!

I was shopping for a home warranty for a while and I was comparing the price and reviews online. Your company contacted me quickly and offered a great package deal that I was very pleased. Will see how the service is..

Dishwasher. They looked at it and decided to replace it. They came in a timely manner and was courteous and looked at everything that needed fixed and what was recommended for each appliance. During this time of Covid also wore safety gear which I was glad they had.

AC repair. Choice Home Warranty doesn’t wanna cover the repair. This is not the first time I’m having this problem with this company. I understand that the same problem other company is taking care of in the problem I think this company are crooks. They just want our money. They want to get away with it.

I was completely frustrated with my current home warranty company and refused to renew my contract. After doing some research, I decided to try Choice Home Warranty. The Salesman was VERY aggressive and pushy but extremely knowledgeable about the plans. Choice’s coverage and rates were GREAT so I signed up.

Toilet draining into tubs with Smell in both bathrooms and bath faucet leaking. Plumber had to climb ladder On roof with medal hose and unstop the toilets. Bath faucet leaked under the faucet. Faucet replaced and works fine now. The End!

My washing machine quit in the middle of a spin cycle Sunday afternoon. I sent an email on Sunday evening & had a tech here Monday. He was from a highly rated appliance company. He diagnosed it as a bad pump, brought the new pump Tues and all good!

My water heater went out. The techs from Sunrise came the same day. They were very professional. I was very satisfied with Sunrise as the sub contractor for Choice and would highly recommend that you use them in the future.

I didn't receive a policy. I had understood it would be emailed and a receipt for payment. Is it being mailed instead? Also after thinking through things wondered if the quote for senior 5yr plan was still good. If I get another stimulus check I could afford it and hadn't thought of that income yesterday fearing that I wouldn't be able to come up with the money even if I made payments being on a fixed income. Please let me know, Sincerely, Judy **

Plumbing. It is easy to log a claim. The service is quick and the technician is a very friendly great experience. The issue was fixed within 48 hours. My tenant is very happy. With great experience with Choice Home Warranty. Thank you, Choice.

We really, really appreciate the quick attention and resolution to the no hot water issue. The plumbers were exceptionally polite, punctual, and professional about their work. Would highly recommend them, and laud the coverage under CHW. CHW is exactly as advertised on tv.

Bath tub - He came in found the solution and it’s working well with no issues will use again. It stop that Friday well issue was there. They called as soon as home warranty sent to them, made appt, came. I told him what it was. He fix it.

The tech, Bryan, looked at my unit. Help from a service tech on a Saturday - wow! He had me turn on AC after hooking up his test equipment. Checked system out from top to bottom and added Freon. He said he would get back to me on more permanent repairs on Monday. He called me back on Monday’s and said he had authorization to make repairs to stop freon leak. He repaired quickly and my AC was back to working normal. Again - WOW! Thanks.

I received a call from a Choice Home associate to renew my home warranty and I decided to proceed with the transaction after he answered my questions. I was able to complete the transaction by using my credit card and it was great to take care of extending the home warranty in one call.

We found a leak on a Thursday evening during COVID quarantine. We were concerned we were not going to be able to have service completed before more damage occurred. CHW called us within an hour and left us information for the plumber. The plumbing company and CHW had an appointment set up with us within 2 hours! Un-Stoppers, Inc. the plumbing company that was dispatched, was at our home at 0830 on Monday morning and spent a quality 3 hours repairing the leak in the Master Bathroom. The service fee was well below the $300+ repair we had completed. The work was completed better than when we first purchased the home. Not only was the service from CHW and Un-Stoppers, Inc incredibly professional, their response time during a global pandemic was exceptional! Thank you to everyone who was involved and helped us get the leak under control - preventing any permanent damage at all!

I was very happy with people who came to unstop my kitchen sink. They came hour earlier then I was told they would which was good. The guy clean up after his self and told if I had a problem to call them and they would come back.

I contacted Choice Warranty about my garbage disposal which required a plumber, I also needed two drains looked at by a plumber, but I learned That I was going to be charged for two service fees for the same person To be here. Plus I could not call anyone to talk to them, it was only through online and the plumber could not either. The plumber who came was good, but he was very grouchy and complaining the whole time. I felt he should be happy to have a job! I got a new disposal but had to cancel the drain issue. Next time I would like to use a different plumbing company.

You sent Serrano's Air and the technician was amazing. The appointment was between 7-11. He showed up at 9. He was done by 10:45 and that included running to the store for a part. He was fast, efficient, and timely. Thank you Choice.

I was totally satisfied that the tech was dispatched so quickly however, when the tech left the refrig started making the same noise, I did video the noise and showed it to the tech. Since he couldn't find an error code he said to unplug the unit for 24 hours that should solve the issue of the noise. He thinks I had the temp on too low a setting? The refrig is unplugged now??

Called Choice because my bathtub faucet was leaking and causing water to pool at the bottom of the tub. Filled out a claim online. Plumber came and snakes the tub but said I’d have to submit a separate claim and pay another service fee for the drip. How is that possible?! It’s the same unit/product. My tub is not working correctly. I file a claim to have it fixed. They come and it’s still not working correctly I can see if it was an emotive let different unit, like sink drip but it’s all the same product. It makes no sense! If I had called a plumber from Yelp, he would have fixed the entire tub in one visit as one service call.

I must say I was totally surprised at prompt response for service. Normally things of this nature you have to jump through hoops. Thanks Choice Home Warranty for your loyalty to the consumer and please continue to serve people like me in such a great way.

I signed up online for monthly payments (AND MADE NO MISTAKE WITH WHAT I CHECKED) and your company charged me the full $550.00!!!! Then it took me four transfers and two dropped calls to get through to someone to fix it. The fix wasn't correct, called back, got through, then the call dropped again!!!! I certainly hope the policy works better than your customer service reps.

Harry worked with me on getting my warranty for my appliances. He was knowledgeable and very polite. Took time to answer my questions. Did not forget to offer me the military warranty. I did not feel rushed and felt satisfied when my transaction was complete.

Tech was very pleasant and knowledgeable. Was a good experience to have this company repair my fridge. He explained the problem and was a very nice man. I would recommend this company to my friends and family. The tech cleaned up and replaced the shelves as they were before he started working on the unit.

Only one positive experience was repair on my microwave. Repair on Whirlpool tub was Never completed and still does not work after many trips by repairman, several additional charges and finally left hole in Sheetrock. Disposal was not repaired completely. Did not repair refrigerator nor toilet issues. I needed good services because my husband has passed away and I thought home warranty services would be beneficial to me. One of the biggest mistakes I have made. 4 year contract was a rip off. Never buy again and never refer anyone to Choice Home Warranty.

I was pleased with the quick response that I received with my claim. An appointment was made immediately. The technician was courteous and thorough and offered suggestions. It's comforting to know that professional help is only a phone call away.

Roy from Drain Pro was very professional and knowledgeable about my furnace. He was able to diagnose the issue. He had to order replacement parts. He kept me informed on when they would arrive and when he would be back to install them.

The technician showed up in a timely manner and immediately got to work. He had proper PPE as well. I am happy with the level of service I received and would recommend the service in the future. It was a little concerning that they return phone numbers were identified as potential phone spam. That is not good since I screen my calls.

Your sales rep was very informative and courteous. I was going to wait another month to replace my current home warranty company but the current promo was a great value. I chose the 3 year policy with the 6 extra month free.

Choice Home Warranty came with our house that we purchased in late May of 2019. Was unfamiliar with the product before but what the previous home owner chose (unfortunately for me). After utilizing them for 10 months I can say I will never use them again. The network has no available contractors in it and the ones that do hate working with them. We live in Chattanooga, TN and there were no plumbers in their network for a city over 200K people. You had to find someone in the small town of Cleveland 40 minutes away who would come out.

Leak when I ran dishwasher. The repairman said it’s disposal. How the hell was I supposed to know since I only saw leak upon running the dishwasher. Still not repaired and may have to pay another copay. This is useless! Should have just called freaking plumber and myself. Would have cost less and not taken 4 days not repaired even NOW!!

The service was originally scheduled for a Monday but after speaking with the locksmith and expressing my security concerns, he adjusted his schedule and moved my request to Saturday. Called in advance to let me know when he would arrive. Flexible and friendly service!

The repairman came on time and he was very profession and very knowledgeable. He replaced the garbage disposal and cleaned up every bit of mess that he made. I would really like to have him back when and if I have any other plumbing issues.

CHW always tries to get out of paying for repairs or services. I have had every tech with every repair we have had to tell me the same thing. CHW gives a client such a run around hoping they will just give up trying to get their money. I can not trust the company and will not recommend it to any of my friends.

Choice selected Premier Heating and Air to complete this order. Choice was easy to work with and prompt in following through. Alex from Premier Heating was outstanding and so professional...great experience. Job completed in three days. Very happy customer!

Choice Home Warranty is efficient, effective and diligent. They attend to their customer needs in a very responsible and professional manner. Their respond on demand is absolutely amazing because they keep to their promise and always meets the client expectation.

You sent me a person that I could not completely understand. I had to explain the problem to him a number of times. After trial and error he finally thought he found the problem. He did not have the part to repair my broken stove. I understand that you can't have all the parts to repair everything, but he was driving his personal SUV. All he does is order parts. I could have done that. All he had was a small tool bag and flashlight. He insisted I pay him the $45.00 before he would order the part. The part may be in by Tuesday. We will have to wait and see.

Robert and Susan Currie of Currie Electric were very good. Took care of problem, explained everything. Came when they said they would. Only recommendation is he took his mask off before he left the house. I'd hire them again.

Jason was very helpful and friendly. Extremely satisfied with the quote that I was given, knowing that I will have extra cover for my home is very satisfying. Also knowing I will not have extra cost if something goes wrong.

Water Heater repair. The repair technician delayed fixing it by a day. He lit the pilot light by using the gas lighter. He could not light and further refused to check if the pilot light can be lit by using the spark mechanism available to the heater. I doubt on his capabilities to follow proper procedures.

What is the reason why I make monthly payment if CHW does not cover? At least I expect some kind of estimation to fix it. It is disappointing to get Claim Determination saying that CHW is not responsible for anything.

Happy this time. Was not happy a year ago, due to I called for a plumber and no one was able to come to my home for the repairs so I called a plumber myself but didn't get reimburse for the repairs. Good Job this year.

The air was blowing but, not cold. He added some freon and that took care of the problem. He was on time and did a great job. He called to make sure everything was working well. He also called early to see if he could go ahead earlier than the appointment and that worked out well also.

The amount of time it took to obtain a plumber seemed to take an extended period of time (6 hours) from start to confirmation and then two days to have the repairs done. I also don't care for the Nickel and Dime approach on doing the work and then the bill. I have had several water heaters replaced over the years and have always been the SAME process yet the vendor and plumber always want to make it seem like more and explain that they are doing me a huge service.

I did this over the phone with Mary. She was thorough, competent, accurate, patient and pleasant throughout the process from start to finish. There were no problems encountered throughout the process and it was completed with a single phone call. It was a pleasure doing business with her.

I placed an order for my garbage disposal to be fixed. You always send me the appointment with their name and number. I called and spoke with the owner and told him I was off on Thursday and needed appt then. Told no problem. Next thing I know you send me a email saying I missed my appointment. Then you send me an email that you reset it for Wed. I did realize you set it with a different co. I called them and told them that we said we were doing it Thursday because I was off. They said no problem. Thursday came. The original worker came first then, I paid me $60 copay and he checked the disposal and proceeded to replace it. Then the other guy show up and we all 3 realized the issue.

I really appreciated my customer service rep. Detailed and offered multiple options. I wish I could’ve taken advantage of the three year plan but didn’t have enough money right now due to COVID-19. Thank you for the great offer and easy payment terms.

Most anything dealing with home wiring and electricity scares me. We had problems faith live switches yet no current was reaching the intended device. HCW was terrific assigning my problem the SAME day, and technician arrived the following day as previously scheduled. He was very courteous, professional, and knowledgeable. Within 30 minutes he diagnosed and corrected our problem. HCW is our second Home Warranty company.... And we are so glad we made the switch.

The gentleman I talked to was very thorough explaining everything was the reason I went with the program. You covered a lot more things than my home warranty I have now and it's only gonna cost me $11 dollars more. I am looking forward to working with you.

Valve in shower faucet break. Couldn't turn off water. They couldn't come out until Monday. Would have to shut off all water to house. I'm disabled/73yrs. Couldn't do. People that were g to coming were nice, but couldn't wait, had to call a company & pay. Not happy with that. Will you reimburse me???? THIS IS NOT GOOD OR HELPFUL.

Your representative did a very good job finally getting down to a workable figure for me to be able to afford your service. Thank you Simon ** for your professionalism and knowledge of your product and where to go for more information when you did not have the answer.

I was referred by my live-in girlfriend who has a plan for her rental house. I went to your website. Got an estimate, received an email, called in to discuss. My first person on my call was unacceptable to me, finished with him then called a second time and got Ralph. He was very diligent, patient, professional in answering my questions, explaining my options. Selected 5-year+ plan which Ralph offered three plans, after consulting with his manage, the 5-year plan was chosen. I feel quite satisfied, anticipate utilizing my plan for several years.

Garage door opener. Took multiple days and contacts to find out the opener was going to be repaired when the tech said the unit was shot. After more contacts a new substandard unit was approved so I am paying extra to get a comparable unit installed.

Repair Leaking Gas Cooktop. The only problem was the wait of over a week to go without our primary cooking appliance. However, the repairman from EBL Appliance, Mr. **, did an excellent job. He also showed us the problem and explained his corrective actions. Additionally, he offered to come back quickly if there was any problem with his repairs.

Disposal would not come on. The tech came out in 1-day and immediately fixed it. He gave us instructions on making sure that the disposal did not get clogged up again. This was my first experience with Choice. I will recommend this company to friends.

When the Sales Person sold this plan to me, he indicated that I would receive full replacement cost for a similar featured Fridge. He did not disclose during the sales call that it was only YOUR COST of a similar replacement Fridge that I would receive. Also, since you had the serial number of my failed Fridge, you would have known via Google of its features being a high-end Kenmore Elite Side-by-Side. Instead, you low-balled the replacement cost by comparing it to the most basic single-door Fridge. I should have been presented with an equitable amount from the start. Instead, I had to reject the initial amount and defend my dissatisfaction to a claim specialist. Now the Good News. The response time for a Technician to arrive at my house to inspect my Fridge was very satisfactory, 2-Days.

Called Choice on the morning of the 23rd, within 2 hours they told me by email that claim had been approved and a technician would be out between on the 24th between 11am and 2pm. A technician called me on about noon on the 23rd and said he was in the area and could he come by. He got about 5 minutes after he called. He diagnosed the problem, fixed it within 1 hr and was gone. I am very please with Choice and the company they sent out. This was my first claim with Choice and they did all you can ask for. I filed my claim online.

This company is horrendous. You promised if I signed a 5 year deal with you and you didn't meet my expectations you would cancel and refund the remaining years. I am a Real Estate Broker for 33 years and have worked with many different Home Warranties. You are the worst. You have ridiculous hurtles to get things fixed and paid for. I want to cancel my last 2 years for 3 different properties. You are a very bad company and will never come back.

I had just washed a bundle of clothes and put them in the dryer only to find out it would not start. After checking plugs and circuit breakers I filed a claim online to Choice Warranty. They emailed and called me very quickly and set an appointment with a technician for Monday (this was Friday). That afternoon the technician call to confirm the appointment but says Ethan if I wanted he could actually come that same day. His service was impeccable. He was polite and completed the work quickly. In less than one day my problem was resolved without any grief or hassle on my part. Wonderful experience.

The technician was prompt and pleasant. It was decided to replace rather than repair. Problem is that CHW offered only 1/3 of the cost to replace. Upon complaint we got about 1/2 of the cost to replace, with no appeal process (take it or leave it!). We were told it was determined on wholesale cost. We should not have had to complain to get even that much! Exactly how can our appliance be replaced - we can't get another appliance at wholesale cost? My appliances are well kept and fairly new. We bought the policy for peace of mind - now we are worried if a larger item goes out. We are sorry but your advertising is very misleading.

Alex from Illinois Garage Door Co. came in and fixed our garage super fast once we had approval. He also gave us great advice for how to plan for the future. He was great! However, we had called customer support at Choice Warranty at one point throughout the visit and the woman was extremely rude. I wasn’t even sure why. She spoke down to me the entire time and it was not appreciated. I would say her name but she never introduced herself. If Alex with Illinois Garage Co. wasn’t so great, I would definitely feel a different way about this experience.

Alberto ** was Very helpful and courteous. He was knowledgeable. I am hoping he will add the Free roof repair that came in the next Email for since on the Quote it was checked. I hope that the service from any service person will be as good as I got from Alberto **.

Water heater I told it was covered. It took 7 days to install. My tenant was upset not having water And requested hotel stay. It was urgent request but installed faulty one. Ceiling not psyched still. They didn’t reimburse for another plumber's fee. They gave diagnosis for ceiling fell down. I’m still waiting. They charged me 570 and 49 to install. They told me water heater covered only pay 45. I have been with you guys past 6 years. Any time I call nothing covered. 570 I have to pay. Not happy at all. Please call me. Drew was a good tech. Finally helped me but charged 570. Nothing get covered.

I was happy with the whole experience. It was great. But the one thing I didn’t like is that they said I had a leak in my coil and instead of fixing it they bandaged up the issue with just installing refrigerant. So I know it gonna go bad again so now I’m going to have to pay again when they come out again to fix the issue when it should of just been fixed the first time.

Customer Service was fantastic. They were professional in every way. They gave me the best policy they for 3 year. Every time I had a problem they handle it quick and easy. To me they are the best in this business.

So pleased with the #1 job repairing my garage door. Good work and the door opens and closes perfectly no bangs. I took his card and will pass it on. The repairman who came out was so nice and started immediately.

The job was done on time but not with complete responsibility leaving us in danger. The electric motor connection was outside the unit. The man was on time and did the job efficiently but not professional. We are concerned for the hazard it leaves to our children or anyone cutting the wires off.

He was on time, pleasant, and fixed real fast. Figured it would be timely, but surprised he finished so quick. Have told others so they can call, and sign up with you. We were happy to have the use of our dryer.

Furnace / heat pump. The techs were very informative on details. Quite quickly found the problem. Ordered parts, after approval. Was back next day and repaired my furnace. The techs were very courteous and explained each step as they fixed my problem. Thank you.

We had scheduling problems because of virus outbreak. Washer pump has been replaced and is working fine. The Technician was friendly and efficient and I would recommend him to anyone. I don't know what else I could tell you. Your truly; Herbert **

****SCAM ALERT.... DO NOT USE THIS COMPANY. THEY WILL FIND A WAY NOT TO PAY. I had 3 companies to inspect my failed ac compressor and they provided different opinions on why the compressor failed yet they denied the claim for every single reason. Do yourself a favor and avoid this scam at any cost.

Had a drain leakage under sink in bathroom. Repair person came at agreed upon time and stopped the leak. One issue was that he didn't have the needed parts on his truck and had to make at least one trip out to get what he needed. May have happened more than one time. Overall, we're very pleased with the quality and professionalism of the plumber.

Recommended work to be performed by Adkins Mechanical and Appliances was "need new faucet." We were called back by Adkins and were told that Choice did not replace faucets. So, we contacted Choice again to inquire as to whether or not they covered leaks as their contract with us stated, and the Choice representative told us that they called Adkins who said that we had requested a high end faucet. What?!?! We never requested a high end faucet replacement; it was the complete reverse. When they asked us what we wanted, we actually said it did not matter as long as it was white. Rae, from Adkins Mechanical, then offered that if we bought a new faucet that he would install it for $75.00. Waiting now for Choice's call back. Still leaking, Rudolf **

The process from start to finish was very easy. Submitting the claim was very intuitive. They sent a company out to our quickly. The company was prompt and fixed our stovetop quickly. Overall I was very please with this process.

KEA services Technician was very professional, and fixed our ovens. We are thankful that during this covid19 were able to get service, and that the technician came fully protected with gloves and mask.

Dishwasher wasnt working. Customer Service Rep - poor. Case manager - good. Need to do a better job screening technicians and attending to your loyal customers. You need to include installation in your cost factor. Not have to wait 30 days for replacements payment. You want customers to recommend Choice.

My microwave could not be repaired and I was offered a check for replacement. The check value was way less than I could purchase a new one, let alone pay for installation. After one call, that value was increased and I did accept that new amount. The repair company came within 24 hours and the tech was safe and we each wore masks. This claim was easy to submit, acted upon quickly, and resolved to my satisfaction. My claim rep was friendly and very efficient. I would welcome working with her again.

This tech you have sent is really fantastic. He came early, he fixed the issue and was friendly, helpful and knowledgeable. If I need any repairs in the future that he would handle, please send him. I would trust him to do the right thing.

I had a problem with a garage door not closing properly. When I called Choice they contacted a repair company and I had an appointment within an hour. The company came the next day on time and solved the problem. The service from Choice and the contractor was exceptional.

I am very disappointed with CHW. When I called to inquire about getting a home warranty, the person I spoke with really built it up, making it sound like everything would be covered, and if it couldn't be repaired we would receive a new appliance. Not stating that we would only be reimbursed for a partial amount and that installation of the new item would not be covered. I realize that it is my responsibility to read the fine print, but I think a little more transparency on your end would really be the way to go.

Choice Home Warranty contacted me via the Better Business Bureau and refunded the balance of $1019.50 (they had paid $545 in earlier repairs that was insufficient), which was $50 more than I had requested. This is because they did not charge the cancellation fee of $50. So case closed and the issue has been resolved to my satisfaction.

First time using our home warranty, went very smooth and helped us save money on new water heater. I was skeptical and considered not renewing next year. Now that the service has essentially paid for itself, I might consider renewing.

Great value. Reviewing the terms of the agreement was easy when working with the customer rep. We elected to sign up for 3 years with a guarantee that at the end of 3 years the annual cost would not increase.

Choice was quick to someone out to my house and my water heater was fixed with in a few days, we didn't have to wait long. The online claim was easy and simple and fast response. The only bad part was the technician flooded the room the water heater was in and got some of our storage stuff for Christmas and other holidays wet.

Sal was professional and knew his facts. Felt very comfortable buying this product based on the rating of your company as well as the manner that I was handled. Hopefully I will not need the services provided, but it's a good feeling to know it is with Choice. I feel I got a great value for the price.