Choice Home Warranty Reviews

Washer. I am always pleased with your quick follow up to my submitted claims. Your service company’s that you have dispatched have all done a good job with my repairs. I do recommend you to many people. Most of them say they can’t afford this.

Called in problem with garbage disposal, scheduled and replaced in less than 2 days. Workers were courteous and professional. Cleaned up and gone in less than an hour. So happy we renewed for another year. We went with the Ultimate package. Covers most everything.

Filed a claim for a leaking water heater. The agent responded and set up a time for the service company. The plumbing company came, look over the problem and immediately got approval to replace the water heater, the tech was need and very knowledgeable and efficient.

My refrigerator was not working. Items were freezing. After receiving technician's report Choice Home Warranty notified me that it was not cost effective to fix. I was given a option to have it replaced or take a cash option. This is not the first time I used Choice home warranty for my appliance. Each time I honestly say that I was happy with them. So far my experience with Choice home care has been positive.

Being a senior I have found that since talking with Ronald ** that this is a much better value for seniors than what I had before (lower cost and and more services) and that is a Big help when on a fixed income and thne knowing that help will be there when needed 247-365 to make a repair and not to mention that the rate is locked in also. Talk about peace of mind! Thank you Ronald for hooking me up with the needed information to make an educated decision about switching to Choice Home Warranty for my needs, you made the process and decision easy. I will definitely be recommending Choice Home Warranty to others. Thank you, Rick.

I didn't receive any services under this contract and am so glad I canceled it. Now if I can just get my money back that was zapped out of my account immediately, yet can't seem to be returned at the same speed. I won't ever make the mistake of going with this warranty program.

I live in Beaver, Pennsylvania. I have waited a month with NO HEAT in the FREEZING TEMPERATURES for them to continuously deny my claims for reasons that do not exist. I have appealed them and won the appeal. However, they now are making things up as we go along and I still do not have heat. They are not there when you need them most. I am still in the process of trying to have someone call me to handle the matter which they say normally takes at most 9 days, but here we are at a month with NO HEAT in freezing temps while they call from Sunny Florida.

Clothes dryer. The representative you sent from your company was very thorough in explaining his cleaning of my dryer. I was surprised when I saw how much was removed. I inherited this dryer when I bought the house 3 years ago. It has had many cleanings but it never worked this good. There were many times I had to add additional time to get the clothes dry. I will use your company in the future. Keep up the good work.

The gentlemen that repaired our water heater were very efficient. They were Clean and Courteous. They cleaned up after themselves. They had to drain the Hot Water heater and since we did not have a hose they brought one with them so they could complete the work needed. We would recommend 911 Appliance to anyone who needs something done.

Very helpful service representative. Seems to cover all items I need covered. It will cover my pool, my kitchen appliances and washer and dryer. It will also cover ac and heater and water heater. It includes coverage for garage door. I don't know if it covers trash compactor but it does cover waste disposal.

Submitted claim via computer. Choice responded within an hour with an appointment time frame for the next morning for inspection. Plumber called that evening to confirm appointment time and showed up on time the next morning. He attempted to dismantle the unit but was unable to do so due to rust and age of same. He reported to Choice and received approval to replace the entire faucet. He left and returned in less than 45 minutes with a new faucet and installed same. He then cleaned up the immediate area and departed. Total time, less than 3 hours. I'm happy with a job well accomplished within 24 hours of my claim. Thank you.

Anthony was direct, polite and explained things in details. Numbers also sounded fair. Priced other companies and Choice seemed much more reasonable. Don't like insurance because I hardly ever use it. This at least covers important items with a low price.

The Contractor was quick to respond to online request with in hours.. Appt was made for next day but was able to squeeze us in the same day..Check out the problem..Parts was ordered..It's been less than 24 hrs..Still waiting for next step...Replacement of appliance or fix the problem...Also deductible went up from $45 to $60...A big jump for the home warranty coverage..May need to shop around for cheaper...Or just buy a replacement stove!!!

Air conditioner. It is still not fixed and I can’t get any answers as to when it will be. As of yesterday the repair man was still wandering who was going to buy the part. It has been a week and we can’t stay in the house because it is too hot. There is a little boy also.

The appointment was made quickly. I called them and let them I had to be at work so he came around the top of hour I was told he would be here. The first visit that I know used no tools just looked at meter and said it was on the city side. I called city. They said leak was on my side but they fixed their part. I call plumber and told him that we still had a leak. He came out cut water off to house and said yes we have a leak. What all he did I’m not sure. My husband was here. I was at work. But he doesn’t do the digging to find and fix leak!!!! So that means we have to do the hard work!!! What are we paying you and the plumber for??? This is like when my water heater went out. You wouldn’t put in a waterless tank which is the only one we could find to go into the small hole that it goes in. I was told you (Choice) wouldn’t put it in because I wasn’t eating more to have it done. How was I to know they don’t make the smaller tanks anymore!!!!

They approved a claim in January, 2 months passed, they claimed part was on back order. After waiting almost 3 months, we cancelled our policy and now they are saying that since policy was cancelled they are not covering claim even though claim was approved over 2 months prior to our cancelling and cancellation was specifically due to their negligence. They also didn't refund any of our payments.

From the point I picked up the phone and submitted my work order online it was nothing but professionalism. Smooth communication, with current live updates. Very professional techs and arrived within the hours stipulated executed their job flawlessly. One of the best customer services I have ever experienced. Very Impressed.

The men were very Professional and knew their work, did a great job and would recommend CHW to people I know when they need work and a policy that is fair and reasonable. Good to see men that like what they do. Thank You CHW.

Notified Choice online after 5 PM one day and had a technician at the house at 10:15 the next morning. Edward from Prompt Appliance was very courteous and professional. Very happy with both Choice Home Warranty and Prompt Appliance!!

Air repair. The guy from Economy Heating & Air was very professional and courteous. He explained the issue and his solution. I was very pleased with his service. Due to the Covid19, he did keep his distance while diagnosing the issue with my air.

Re-Key. It was scheduled the same day and came out to see us right away, The Locksmiths was extremely helpful. Downside is it only covered 4 Door locks, I needed more and ended up still paying about $100 for what I needed.

Water Heater was leaking. James at 3Js Plumbing Services Inc was on it right away. When the Tenant couldn't be there for the appointment, he rescheduled. Kiisha in the office was just as helpful. Thank you for providing great service!

Samsung refrigerator Not freezing. I requested service and was updated the next day and we had an appt scheduled with 24 hours of that Notification. I had some qualms about A&E based on reviews but Choice helped ease my mind about the techs experience. I am glad they did, A&E came even earlier and the tech Anton was amazing. He was courteous, knowledgeable and fixed a bad repair job that he stated the outlet store we purchased the fridge from must have rigged some quick fixes. I appreciate the swift response and will definitely recommend Anton!

I was very impressed with the Appliance Rep that was sent. He told me that the washer needs -2- belts and all will be well. I NEED THE REPAIR TO BE DONE ASAP. I am drowning in dirty clothes. Thank you.

Pool heater. Told you It wouldn’t turn on. He sent a pool company out here. They charge me $45 to tell me that you don’t cover the circuit board. Ridiculous. That is the one part that could possibly go wrong on this piece of equipment. I pay a monthly fee but I don’t feel I should have to pay again if you’re coming out just to tell me that is not covered. Not very happy.

The check arrived at my house. Put in the first garbage disposal and it leaked. He then turned around, went out to the track and got another one and what appeared to be the head technician he installed it. No problem. Cleaned up the mess and was on their way.

Choice came out 3 times to check on our oven over the past 5 weeks. At first the bottom oven did not work, then it was a control board and finally everything shut down. The first cash buy out did not match up with our expectations, but after reaching out, we are satisfied with the buyout offer received.

The customer service was fantastic. It was quick and precise. The customer representative was great. He was very informative about the home warranty. He was fantastic. I was on Choice Warranty website and I received a call immediately. I was very impressed. A friend referred me to Choice. She is very pleased with your great customer service. I hope I received great service. I will also refer my friends to your company.

HVAC. Mr. ** was absolutely delightful! We had a late appt; and he called early to tell us it would be 5:30 or 6:00 before he arrived. And it was. But within about 15-30 min he had us up and running and our house cooling. After 2 nights in a very hot house, it was wonderful to sleep on a nice cool house and get a good night's sleep. Thank you.

I have had the opportunity to use Choice Home Warranty on several occasions and have not been disappointed. Once I put in a claim, I am always contacted within 24 hours for an appointment. Within 48 hours after making the appointment, someone is at my home resolving my issue. They’ve never needed a return visit. Kudos to CHW. They do it the right way.

AC Compressor not starting. 1st Choice HVAC was outstanding and was available when I needed the problem solved quickly. The ability for your warranty to quickly approve the repairs was paramount in getting my system and family taken care of.

This is truly the worst company I have ever interacted with. I paid for a yearlong policy and they refuse to cover anything. On top of that, HORRIBLE customer service. Rude people who won't help at all, take days to return calls and all profess to be able to "do nothing" to help, even though they are case managers and customer service reps. I asked for a refund and they refused. Choice Home is a SCAM, do not be fooled by them. They will take your money and not pay to fix anything in your house.

Not dissatisfied with the Omega Co. Dissatisfied with Choice Home Warranty. The company Omega Htg. & Air is very professional to work with. The problem seems to be Choice Home Warranty will not accept their advice that the air handler needs to be replaced and sent them out to seal something and supposedly put in Freon. Now they say Choice Home Warranty wants to send another company out to check the same AC. This is not the time to have numerous persons coming and going from my home. We are trying to avoid people because of the coronavirus and you want to send out more people and not fix my air conditioner.... This is not right. Either finish the work at hand with Omega or kindly let us know if we need to seek legal advice on this mess. We have been sitting in a hot home with temperatures in the 80's and Choice HW wants to put a bandaid over a broken A/C....

My garbage disposal was leaking. I placed a service ticket via the internet. Immediately received a claim number and had a Plumbing company contact me within a few hours. They came out next day, did a inspection and recommended it be replaced. They notified Choice Home Warranty and was back in two days and replaced the unit. Great service and response!

Plumbing/Toilet. The technician was professional, polite, and efficient. He went out of his way to explain the repairs he had performed and took all the precautions needed with the current pandemic. This was my first experience with Choice Home Warranty and I was completely satisfied with the whole process from beginning to end.

Both are still pending. I have requested a denial on the water heater leak. The washer claim has not been completed as we had to change repair firms. The denial by Choice Warranty is completely illogical and I would like to discuss the situation with the person who makes the determination.

Easy to schedule repair with a qualified plumber. They arrived quickly and checked the warranty which was still in effect, The part was ordered and should arrive within 3 days. The only thing annoying was that I was charged for shipping (a minimal amount $10.51). It was my understanding that the $60 fee was all I should pay. I hate being nickle/dimed.

The outcome of fixing my dishwasher was receiving a payout to buy a new one. The repairs cost $8 over your $300 threshold and my dishwasher was easily valued at $500-600 new. The payout I received was $179.99 minus the $65 it cost me to pay the technician to come out. I can’t come close to purchasing a dishwasher for that price. ($115) I paid $750 for a new dishwasher and $150 for installation and removal of the old dishwasher, it would have been way more cost effective to fix my old dishwasher, this company advertises replacement of appliances, but obviously that’s a joke.

I placed a claim online Friday night and got e-mail response very quickly. The Walker AC Service Company called promptly Saturday morning to schedule me. They worked around my work schedule and I was very appreciative of that. They arrived on time, were courteous and went right to work and fixed our problem. We are very satisfied customers with our Choice Home Warranty!! We are in the cool right now!!

Very thorough, identified problem/cause, Designated proper parts to repair. Installed proper parts to insure system was repaired and fully functional in all modes. Tested all modes and demonstrated proper procedures to Owner. Left area clean with a fully operational Air Conditioning System.

I not satisfied due to a tech worked on my air unit then told Home Choice Warranty that the fan had to be replaced and that he was going to clean the unit out also. Home choice took it as the fan wasn't working because it was dirty and didn't want to pay my part fees. But the tech was just saying he was going to change the part and clean it out because that was part of what he do. The tech just wanted them to reimburse for the part. So now I'm stuck paying service fee and paying for the part.

My ac unit outside fan was not spinning correctly and making a lot of noise. I put claim in online and had time to repair within the day, service guy showed up next day, fixed ac fan motor and I paid copay 60 and warranty exchange fee 60 since it was still under carrier warranty less than 5 years old. Overall very good. No issues and this is the 2nd call on that ac unit, first one same prompt service and fixed.

Jennifer was very professional and helped me feel at ease about your company. She was proud to be with the company 8 years and was a true testimony to the services provided. I was glad I looked at Abenity to see if I had any employee discount other than going through the realtor as this saved me $100 dollars!

RE-CHARGE AC WITH FREON - ENOUGH? Two things. He charged it indicating there was a small leak but this morning when I turned it on and the temperature outside was 75 degrees, it took two hours to cool it from 78 to 76 and I finally turned it off to go to work. Second: I was told that when I joined if we had a company that we had for a while and knew our systems that we could provide the name and phone and you all would consider them. I put the name of our provider in and it was totally ignored. Sounds like a little false advertising to me. Plus not a good business practice.

Phil ** was very friendly and informative when he contacted me. He explained everything to me and he gave me all the details regarding the different price possibilities. He did a great job in selling the policy. He gave me the special price because I mentioned that George Foreman recommended company.

Evaporator is leaking refrigerant. I have been billed by Choice to pay $ 780.00 dollars to fix my AC unit when this work does not involve the extra labor needed to install an evaporator coil. I know what is involved in installing an evaporator.

The plumber was great. Unfortunately we won't be renewing with Choice. We have been loyal customers with Choice for over 6 years. Instead of being there when we needed them the most, they find their little loopholes so they pay nothing. So we will go with a company that takes care of their customers or save our money so we have it to pay for problems when they arise.

I really value you all as a company and I will recommend you all to family and friends. I am extremely satisfied. I really love Choice Home Warranty and I am very happy my daughter told me about your company again thanks.

The problem with the Air Conditioner was a bad starter. It was diagnosed & corrected promptly resolved. The response from Choice Home Warranty was extremely quick. The technician was knowledgeable, courteous and pleasant to deal with. I highly recommend Choice Warranty.

I had called Choice before I actually purchase my home to see what a warranty might cost. Once the purchase was made and moving in was accomplished, I did not remember to call for a warranty but Choice called as they had noted when I should be closing. I had in the meantime looked at other companies and Choice was the most affordable and had excellent coverage and ratings.

We had an excellent experience with the Just Cooling technician sent out to fix our A/C. He was friendly and knowledgeable. His skill set was right on target and he fixed our A/C fairly quickly. He also included a few tips to help us.

We have had to call Choice Home Warranty on 3 different occasions now and each time they completely took care of our issues. It was fast and very convenient.. Using the online claim center is just as easy and convenient as calling in your issue. Thank you choice home warranty!

Tech not GE or Kenmore Qualified, delays in scheduling, parts and repair delays, much better experiences in 2020. I recommended 4 customers, 2 renewed for another year. Dryer wrong diagnosis - igniter is working, no damage to control panel, venting system no debris - tech didn't open unit, look into the test window, simply ordered parts. Washer - excessive vibration, switch binding, said he ordered parts, unnecessary to change electronics board, tech unaware how to reprogram, made the problem worse.

Not sure why there was a service denied, read the reason but it makes no sense to me especially if your company is in the fixing business. Every claim lately seems to be pre-existing issue. Confused and disappointed. Can't wait to hear what the case manager has to say.

I submitted a claim because the upstairs HVAC System would only blow hot air. The claim was authorized for my technician to repair. My technician repaired the system and I paid the $667 bill. Then Choice Home Warranty tells me that the repaired item was not a factory installed part. I have never heard of that terminology, except when dealing with an automotive repair. The HVAC system was installed in 2006 and was working fine when I signed the contract with Choice. I have started researching other warranty companies.

I recently had a A/C unit fail while out of town, upon return I placed a call, it took a day or two to get a service tech out as I live in a rural mountain community, they found a bad control board in about 30 min. It had to be ordered, after a couple more days it was replaced quickly (30 min) and freon added, working great. Since I have two units it was not critical and the delays did not have any effect on me. Worked out good for everyone!!

Happy with Troy ** and his Service. He called back when I asked him and answered all of my question needed. I will recommend Choice Home Warranty to others who are looking for great service and good deals. The payment plan will be great for me as well.

Plumber came out and needed to order faucet. I thought it could have been purchased at the local Home Depot or Lowe's. It ended up taking several extra days to get the faucet fixed. Plumber ended up taking over a week to fix faucet.

Our A/C went out late Thursday night. We did not discover that it went out until Saturday. I submitted a claim online Saturday afternoon. Within 15 minutes, CHOICE had scheduled a company to come and take a look at it Monday morning! The company showed up when they said they would and in less than 30 minutes, the repairman had contacted CHOICE for approval to replace a fan motor, received approval, and made the repairs!! I wish this was the only time I had used CHOICE and could tell you that it works this way all the time, but that would not be the truth. I have filed two other claims in the past for other appliances. Both of those did not go near as smooth as the A/C repair and both were rejected. So, I'm still on the fence with CHOICE, but this last claim went way beyond my expectations!

My plumber was all what I expected! Courteous, on time, had all he needed on his truck to fix my plumbing problem, and was done in a timely manner! He was appropriately covered to protect me from any Corvid-19 germs as well!! Please send him back to me if I have any more plumbing issues!!!!

The company is not anywhere close to being on top, file a claim and wait days to be contacted, if you get your own contractor in an emergency Saturday for instance you will not get a call back since they are closed, if you pay for a repair you are out that money. Not worth it if you have to cover everything yourself which I had to pay for my AC repair on a Saturday $1300. They denied my claim. Save your money for with 210 or anyone else for that matter.

Purchased the warranty with new home. The furnace started making screeching noise on startup Several months later. Local HVAC said it is induction motor and would be 1200$ for the part!! Remembered I had the Choice Home Warranty and called them. Their repairman diagnosed the same problem and the repair was covered. He did check the furnace to make sure the regular maintenance was performed(it was), and sent his opinion to CHW. I heard the same day that repair would be covered. First time user of CHW and will continue the service. Thanks!

Toilet wouldn't flush. Water would come to the top of bowl but wouldn't flush. The tech snaked it and now it works fine. I'm very pleased with the service and the prompt attention. Andy was very nice and very respectable. Thank You.

It was my first time using home warranty and it was a great experience. The tech really helped me out and really went over and beyond. He made my machine better and taught me a lot too.. He also told me what to get so this issue will not happen again.

CHW connected us with a great Appliance Service Tech, who diagnosed we had a crack in our ice maker and needed a new one. We were quickly approved for a new one and we paid him upfront and he will turn in our invoice for CHW to pay us back. All is good and just waiting on our reimbursement check at this point. All went very smoothly.

Heating system making noise. Needs new motor, which was approved to replace. No appointment made since Wednesday April 1 when system checked, to replace the motor. Need notice as to when the motor will be replaced. Overall experience good and technician very polite and knowledgeable.

Luke ** was very helpful, informative, and professional during our conversation. He provided detailed information about what was covered and how I could get service should I need it in the future. The plan covers so much and at a great price!

The repairman told me that I had a leakage for my AC Compressor and your company refused to repair my AC. That is not what I was told when I sign up, I cancel my contract with AHS for another liar. I was told if your company could not fix the problem that you would replace it.

Ms Cheryl ** was very professional, courteous and very polite. She was very patient with helping me to understand the process and the valuation. I highly recommend her for accommodations for how she represents the Choice Home Warranty Company.

A complete coverage warranty program for your home. Customer service representative had thorough knowledge and was very friendly on the phone. The download of the policy was fantastic, with a log of repairs included. Thanks for the help on the phone.

Plumbing. The technician was polite and knowledgeable of his work. He stayed until the job was completely done. I do appreciate him for doing that. Most technicians would have. Plus he had gave me some pointers and suggestions for the near future.

The service order was 3 times assigned to a company that does not repair Viking products thus delaying the service required.!!! Finally Larry from Penny Appliance came out and worked on both appliances. He was professional and thorough. He is ordering a heating coil for one oven. That is pending installation.

I had no experience with a home warranty company, so I was a bit nervous when my AC system stopped working properly. Amazingly I called CHW on a Saturday and a repairman came to the house the very next day. Good luck getting an AC guy out on a Sunday for $65. The repairman determined the problem (freon leak at coil), got the okay from CHW to order the parts, and by Friday everything was fixed. I paid out of pocket $245 for the AC coil to be completely replaced. The AC system is working properly again, hopefully for a very long time.

I've had Choice for 2 years and made 2 claims, one was denied for my roof, and my second claim on my water heater cost 1700, CHW paid about 300 of it....I will not renew my contract, it's not worth it at all, they make excuses as to why they won't pay. Plus they are way too aggressive in trying to get you to renew...They literally harass you and bombard you with phone calls.

I recently purchased a home and bought the warranty from CWH. My Air Conditioning stopped working and I requested service. The technician determine that two parts needed to be replaced. To make the story short CWH declined to cover the repair due to: (extracted from CWH email) "we (CWH) will not pay for repairs or failures that result from the contract holder's failure to perform normal or routine maintenance, for example, you are responsible for providing routine maintenance and cleaning pursuant to manufacturers' specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement". Your thoughts?

Both Men from Bennett and Sons were awesome! Very professional, knew what was wrong, and fixed the problem. They came on time, texted me, went on their way and was not disappointed. I will recommend Choice Home Warranty to all my friends.

I was calling for a comparison to American Home Shield and the representative I spoke w/ did a very good job helping me to make the best selection for my home and family. He was very knowledgeable and gave me honest and upfront information as I requested. Helping me to see the value in my savings as well as the comfort of knowing I made the right choice by selecting Choice Home Warranty. Thank you.

Again air is just running. Not cool at all. I need for someone to come out again to fix. Will be calling again on 4/6/2020. Do not wish to be charged again. Please have someone to call us at **. Thanks.

All was good with Choice. Plumber could not do the job for 3 days, which was too long to wait. With two bathrooms and both broken I made other arrangements. No fault of Choice. I'll be back with Choice for years to come..

Hot Water Heater. Service was great and done in a timely manner. It was only an hour or so after I made the service request that I was notified that Benchmark in Crown Point, IN would be here between 11 and 3. I received a call from Benchmark about 10:00 informing me that he would be here in an hour and at exactly 11:00 a.m. he was here. I could not have asked for a better response from either Choice or Benchmark. Thank you.

The technician was excellent and spotted the issue right away! He was respectful of our property and knew of our concerns related to the ongoing crisis with the coronavirus. He was on time for our appointment and was very pleasant.

Choice Home Warranty immediately refers you to the fine print every time you have a problem, then turns it down. In the rare case that they decide to honor the claim and replace an item, they make an offer that is less than one-half of the minimum cost to replace the item. Their actions are not in sync with what they advertise.

Your excellent timing was great, it was only 36hrs and you had a service rep at my front door. And your selection of a Service Rep was outstanding (very knowable). Your Customer service was very pleasant and helpful. I do not regret Choice Home Service. Your service has been excellent. If I can be of any help to support your device please do not hesitate asking me.

Heating/Air Conditioning. Submitted my claim online Tuesday and had a repairman scheduled for Wednesday morning. He determined our heating unit needed a new motor. He contacted Choice, received approval for the repair, and replaced the motor the same day. Very happy with the speed and quality of the service.

We had a toilet in our master that just wasn’t running right. It would just start running and it was in need of some repair. We put in a claim online and the problem was fixed a few hours later on the same day.

Garage door not working. I was very surprised that someone from Choice got back to me in such a short period of time. Choice made sure I was in loop from the time the Tech. was enroute until the job was finished and he was leaving. The Tech. That did the repairs was very knowlegable and was able to fix the garage door in a timley manner. Great job Choice!! I am very glad I have your service. Rick B. **

Service company did a great job....on time and fixed the problem in minimum time/ light switch was bad. It was a 3 way switch and had to be replace by service tech. Service tech kept me informed of the whole process. Very happy with the tech.

Nice coverage. Thanks so much for repairing my coil of the HVAC system. It was a very pleasant experience from making the claim to getting the system fixed. The contractor they use was friendly and professional. This claim only already paid the plan premium for the year.

The tech was wonderful. Done job in a timely manner. Would recommend this company to anyone. The cost to fix my stove burner was a great deal. Am so glad I saw the ad for Choice as my problem to fix any issues I might have.

The plumber you sent was very knowledgeable, on time, resolved the issue very quickly. He came very quickly, knew exactly what he needed to do after he diagnosed the problem, he had a total grasp on what needed to be done and did it quickly.

The gas company turned off the furnace because of a gas leak. I emailed Choice and had a quick response. The furnace was fixed within 2 days. Very happy with the warranty company. I have heard horror stories about home warranty companies. Choice has been great.

I contacted Choice one evening and had an immediate response with the name and number of the repair Co. I called them the next day and got a day and time they could come out. They arrived in the time expected and replaced our garbage disposal very professional.

The people I’ve talked to with Choice Home Warranty have been nice! We have had some delays due to having to reach the manufacturer for the warranty on our water heater, but hopefully it won’t take much longer. The technician that came to our house was super nice and was very professional. He seemed to really know a lot about the job he was doing.

Anthony was very professional and very informative, succinct and very friendly. He needs to be promoted. Your product hopefully will save me a great deal of money with the three houses that I have. Thank you for your product. Hopefully, the cost of your product will greatly help the bottom line cost.

Garbage disposal. The repairman said it would get replaced but I haven’t heard anything else from your company. This was 2 weeks ago. You have a fair response time to initial call. But you are slow on the follow up.

A/C technician was very customer service orientated. I was very comfortable in letting him enter my home, I would definitely recommend Choice warranty to other individuals. Again Thank you for the quick response to my situation. However I am still waiting on the part to be delivered so that the job can be completed.

Replace sink garbage disposal. We got an immediate response once we submitted our claim. Process was easy, Technician was great. Problem was solved very quickly and to our satisfaction. The technician was competent, friendly, informative and efficient. I would be happy to recommend this service plan. Bart

Updated on 07/13/2020: This is still outstanding since early April. I have emailed, called and left messages. I have also tried to cancel service. Sent an email and follow up letter. They took out for May and June. Finally cancelled credit card.

Was able to open the claim within 10 minutes. Customer service immediately assigned it to appropriate vendor. Called the customer service and they told me I should get a response within 9 hours. Following day, technician showed up and installed the new water heater. The process was completely smooth and customer care was very helpful.

Dependable with timely response with satisfied solutions. Problem in the past was air condition unit, resolved same day, Plumbing resolved next day. Additionally it was easy to call and make changes to initial work request. I have used the service in the past for heating which was resolved within 1 day.

I contacted Choice Home this morning after doing research on home warranty companies. They were in the top two of many reviews and number one in some. I emailed them and told them I wanted a comprehensive home warranty plan (their best plan) and how much I wanted to pay. About 10 minutes later I received a phone call from a lady at Choice Home who saw my email and wanted to put me in touch with an agent. I spoke with an excellent agent who gave me the price I wanted to pay. So, how often does that happen? Great experience so far.

When purchasing our home warranty our salesman assured us that our sump pump would be covered. We called to get service on it and Choice said that Quick Repair would come out to check it. Two men in an older car showed up and asked for cash rather than a check. We said no and then they told us to write check to a different name as they had dissolved their company. They went into the the garage for about 2 minutes, took a picture, then left to cash our check. I then get a email from Choice that night saying our sump pump is not covered under our plan. We feel if it wasn’t covered why didn’t the service people inform us first!

Choice Home Warranty needs to have better communication between itself, contractors, and customers. I waited almost a week before the repair of my furnace was approved and still awaiting the necessary repair part to complete the job. This is, in my view, due to poor haphazard communications between the company and the contractor.

The technician greeted me and I explained what the issues with 2 appliances were. I told him they were here when I purchased the Condo. He kept asking for the serial number and I had to tell him to pull out the washer for that info. When will the parts arrive? When will I be notified to be at home!

MY heating system in Home was failed and motor of Air handling unit need to replace, I claimed three times and Case Manager name "Crystal **" didn't deal well with my claim and waste lots of time back and forth and lastly she said, "We can't cover it." I have two properties with them, and when I told her that, and she didn't care if cancel the policy or not.

When your air conditioner isn't working, it shouldn't take 4 days to have it checked out when the temperature is in the 90's and you have to stay at home. Lack of concern for the consumer. Hopefully if this happens again, there will be a little more empathy for the consumer.

Job was done well and the sink is working perfectly. The plumber was on time and knowledgeable. I would recommend this company to all my friends and family. I was also very happy that it only took two days to get a technician to my house.

I called Tuesday afternoon and was told I would have someone out on Wednesday. Ultra Heating and Air Conditioning called me 10 minutes later and sat the appointment time. The service technician called first thing in morning and asked my preferred time and then he showed right on time. Clean, polite and fast at fixing the problem. If I could write exactly how I would want things to go, I couldn’t have written a better script. Thank you again. This was the second time I’ve used my warranty in the past three years I’ve been with Choice, I couldn’t be more pleased.

I have nothing but praise for the CHW crew and all of their wonderful hard work to make any claim you file to be easy from the first call to them until the Contract Company completes the repair. I'm so glad I'm with Choice Home Warranty.

I am very thankful that you are able to provide service during the Coronavirus Pandemic when the state is almost on a lockdown. One contractor declined to come over and you were able to get another one to work on the order. Great service.

I signed up to receive a home warranty with Choice today and was very satisfied. Customer service was excellent. I received the plan that I needed. I received discounts and I am satisfied with the amount I have to pay.

Heating and cooling system. I just bought this house two months ago and bought the home warranty. I am so glad I did because the fan motor went out and the warranty covered it. I was so thankful to have it. It was well worth the purchase.

Tony was very patient and not high pressured. Really very professional and I appreciated his attitude. He had recommended longer than 1 year policy and I ordered for 3/5 years but cancelled to only 1 year the next day. However, he helped me cancel and keep just one year on 2 residences.

Up until now have been satisfied. I pay monthly but now that I need a repair you don't want to cover the cost. Then what's the point of having insurance. I did put in an appeal, I hope the experience is better.

Tasha was able to assist in providing a home warranty policy for a new home that I am purchasing. She was able to explain the coverage and payment options. She was friendly and was glad to be able to assist with my home warranty needs.

My Samsung dryer (relatively new) heating element assembly stopped working. I called Choice Home Warranty and they processed my work order immediately. Three days later a technician arrived and replaced the part... so easy!! I saved over $200.00 and I will renew my contract when it expires!! Thank You!

Choice Home Warranty responded quickly to my problem. They dispatch a technician the following day. The technician was outstanding and was able to complete the job in a very short amount of time. I am still waiting for one of your representatives name Brittany to get back to me about a question that I have regarding my contract with choice. This question goes back to March 2019 when I placed the order for coverage on a four year package. I was supposed to get two additional months if I signed up again before the expiration date of the previous contract. I have not received a credit for the two months that was part of the package. My contractor should run to December 2023 not October 2023. I would appreciate if someone could contact me.

I was very pleased with my experience on becoming a part of the Choice Home Warranty family. Maurice was very knowledgeable, welcoming, and helpful in getting me the best deal for my home. Having been with another home warranty company, I am looking forward to having my home's needs serviced with your company. I've heard nothing but good experiences with your company.

First time I’ve had to use my home warranty. A local technician was assigned in a reasonable time, County Refrigeration Services. He was expedient, courteous, and professional. I am very pleased with his service. I was concerned about how long it might take due to the problems with COVID19, however, this did not affect how well the issue was addressed.

While I had what I thought was a personal invitation to call a person to discuss questions I had about the policy, I ended up with someone else. That was an initial disappointment. I did speak with Ron ** who explained how this policy would be employed. While Ron tended to overspeak my conversation (a NJ/NY personality?) we did manage to get answers to questions. Ron was also informative in terms of explaining other advantages and features of this protection. Overall I was convinced to pursue this policy.

Our clothes dryer stopped heating, we turned in a claim and a repair technician contacted us two days later. The technician came to our home three days later and repaired the dryer. The technician was professional, respectful and did a great job.

Re: Ceiling Fan Repair. It's been over 8 hrs. And I have no technician assign to me, not sure what's going on but still waiting ⏳... Hopefully I get someone to take my repair soon, or at least respond to my ceiling fan repair request. Time will tell.

My dryer started making a noise. I used the online access and thought oh great this is going to take days, nope, they called me back within an hour that I had a technician coming out the next day and what time he would be there. The gentleman that came out was very professional and found the issue immediately. Very impressed with the prompt service.

The agent was thorough and knowledgeable. He answered all my questions and addressed my concerns. Since this is a new policy, the jury is still out as far as response to a problem. Stopped a plan with another warranty company because of poor service.

I've had 5 claims over the last year and only two have been approved. The response time and service technicians have been great, but it seems that anything major is disallowed. If you're thinking about getting this warranty, be sure to read the fine, fine print as many things that you'd assume would be covered are not, resulting in large repair bills.

When I called Home Choice Warranty to inquire about their product, I was enthusiastically assured that all of the major systems in my home were covered as well as most of my major appliances. When it came time to make a claim to replace my hot water heater, which was listed in the sales pitch, my claim was denied because the water heater tank exceeded their limit. At no time during the sales pitch was I informed that there was a 75 gallon limit. I told the appeals representative that we would be happy to downsize our water heater from an 80 gallon tank to a 50 gallon tank. Lo and behold they found a loophole and refused to cover our hot water heater.

Choice Home Warranty helps me sleep at night. They cover everything so you don't have to worry about an item in your house that stops working. Cheapest insurance for your house and it also helps if you plan on selling or buying a new home.

I’ve had three experiences trying to get any of the mechanical or electrical or plumbing fixed done through this company and they always deny. Though the responses quick they never clear with the homeowner as to when the contractor is coming out so the breakdown in communication is always prevalent. You pay the $60 the contractor takes a look put in the report and it’s always denied for some tiny little glitch that you may not even be aware of until you see it denied on the report. Don’t do it. This is a horrible waste of money.

New customer! Have not used the service yet. But Neil the associate I spoke with was great, knowledgeable friendly professional and answered all my questions. I have tried other Home Warranties. Was not happy. Hope for new experience with this one. But great plan, great price.

Cynthia went above and beyond to ensure that I received the best rate possible based on age and provided all necessary information to get the policy started. I have a policy with another home warranty company and Cynthia called be back twice at my request so that I could have time to speak with the other company.

Leo ** was super. He is knowledgeable, patient, and eager to satisfy. I was glad to get him to help me. He went above and beyond in trying to assist me with our home and family's needs. Thanks Leo. Thumbs up!

Today I am going to do a little bragging. This fall my honey and I installed a new ceiling fan, it took us all day due to senior mobility and concentration issues. Later that week we were discussing how we would handle a real appliance emergency and decided to check into a home warranty. We chose the Choice Home Warranty, and this week it definitely made us glad we did, Sunday morning we woke up to the fridge not working, placed a message to the CHW customer service, told them the problem, appointment Tuesday morning with John's Appliance Repair, he found the problem purchased a new mother board installed it today. We are up and running again. All I had to do was pay a minimal copay.

The guy was very knowledgeable and patient with my questions. Great service also. I never had any mayor problem. And I'm thinking about renewing for another 3 years when the time comes up again. That is so much. Great service. Please consider this guys seriously. I had other before that would find excuses not to cover me.

Choice Home Warranty handled my issue efficiently from my phone call to connecting me to Hytek Appliance Repair. Aijan fixed the issues in no time but he had to come a couple of times as he had to order for parts. I however have an issue with Choice since I had to pay for two home visits for the repair of two defects diagnosed at the same time in the refrigerator and icemaker.

I renewed my policy with your company. I would like to compliment your staff member, LUKE **. This young man was very respectful, helpful, knowledgeable and overall one of the reasons I renewed. He is very good at what he does.

Always honest, always good work. My appliance could not be repaired, so I was offered a very fair price to purchase a new microwave. When calling on other appliances, the work was well done and I was up and running in no time.

I got a call after looking on-line for a quote for new service with Choice Home Warranty. The man that helped me was very knowledgeable and professional and answered all of my questions, while giving me a quote. I decided to sign up and he helped me with all the information. Very helpful and easy to understand. Thank You.

The length of time for CHW to resolve the issue with my a/c unit was unacceptable. A repairman came to access the problem almost immediately and reported back to CHW. The repair was not completed until 6 days later due to the fact CHW would not approve the repair, stating as a reason the price of the part had to be verified by CHW first. I am not at all pleased with the length of time it took CHW to provide the authorization.

I was actually looking at other comparison's when Neil called me from Choice Home Warranty. He was friendly and helpful and so I quit my comparisons and purchased the warranty with him then and there. I hope that the service if the warranty is needed is just as helpful as it was to purchase the warranty.

Air Conditioner. We had bad weather in the area and the first company that was sent didn't show. So it took a several days to get a Air Today - the people that serviced me before - out to help me. But you guys communicated with me and did get someone to fix my problem and I'm thankful you all stayed with me and got a good company out to help.

The 2 gentlemen, Chad & John, were very courteous and professional and explained things in terms that I could understand! Top notch service! I would and will recommend Choice Home Warranty to all of my friends. I’m looking forward to seeing seeing them again to make the necessary repairs to my AC unit so that we will be able to stay cool during the upcoming hot days in Texas.

I was so pleasantly surprised how quickly the repair tech called to set up an appointment and asked questions as to what the problem was. He came the next day and now my refrigerator works perfectly. Getting Choice Home Warranty was the best decision. To replace my refrigerator would have cost more than purchasing the warranty plan.

I am very impressed with this company so far. I called with a water heater that was not working. No hot water. I called Sunday and had someone at my house Monday afternoon. They needed to order a part and stated they would be back at my house Wednesday to fix it and get back up and running. The technician was very friendly and more than willing to make sure he got back heree quickly. I would definitely recommend this company. They have a 9 star rating and they live up to it.

Kitchen sink problem. I was more than happy and pleased with the service from Rooter-Chris. Charles was very friendly and detailed in his work. He took time to explain everything and made me feel appreciated. I will definitely refer him to friends and family. Job well done Chris! Thanks.

My brand new toilet in my new home I just purchased would not fill up when flushed. The unstoppable plumber came and had to make two holes in my garage to find the piping behind the toilet. He found the problem and replaced the piping that had a blockage. He then got approval from Choice to replace the holes with access panels in case there was ever another problem. It was a wonderful experience and the plumber Rich was exceptional. He was knowledgeable and cleaned up his mess. If you want a reliable warranty company use Choice Warranty. I never used warranty companies before. This was purchased by the seller. I’m a believer of home warranties now because when I needed it Choice Warranty delivered for me.

Excellent service, very prompt. Very professional, gave me all the info that I need, assure me that all technicians and vendors are licensed and bonded, take customers' views seriously, advice that any technicians or vendors who have to complain against him/her, CHW will stop using their services.

Anytime I have called with a issue it is taken care of with very professional trustworthy companies. I am in the process of buying another home and requested the buyer's insurance be Choice, which my Realtor had never known anyone that has used Choice so I told her I have used Choice on my last two homes and would recommend them to everyone.

I have been a customer of Choice warranty for years, and they have never approved anything except a garbage disposal. They refuse everything. I will be cancelling their service contract. I've heard bad reviews about them before but stayed because I never had to use them much, but the few times I have they refused every claim.

Ice maker was not working properly and was icing up. Repairman came in two days and fixed the problem and was very professional. I was very pleased with the service and could highly recommend him. Thank you Choice for the quick repair.

Terrific experience. Fixed promptly. Highly recommend Choice Warranty. First time I made my claim. It went smoothly and the contractor sent was extremely knowledgeable and professional. He came back and got what he needed to fix the job in 24 hours.