Choice Home Warranty Reviews

Tech arrived on time and asked a few questions. Gathered equipment, went to work, pinpointed the problem and in no time job was completely done. Appreciated how once he entered my home after going outside, he always wore shoe covers. Job well done!

Horrific. A technician waited here for over 45 minutes for the authorization to respond. I called to expedite it and the “supervisor” said she doesn’t have the number to the authorization department. There was nothing she can do even though wait time should’ve been 10-15 minutes. This company CHW doesn’t pay technicians until 30 days later which is why some technicians don’t show up after giving an appointment. You guys are the worst company ever. Not the first issue I’ve had and I’m looking forward to finding a better warranty company. How is it that you don’t have the ability to contact an entity within your own company. Did you outsource it? Even if so, that’s still disgusting to not be able to approve something past 30 minutes. So the man just waiting standing around my house. Disgusting way to do business.

After hearing a dripping under my sink, we realized that the garbage disposal was leaking from the bottom of the unit. I placed a claim with Choice Home about 9:30. By 11:00 I had received a text saying he could be here from 1-3. At 2:20 he comes in, assess the situation and goes back to truck for about 10 minutes, comes back with the new unit and replaces it in about 10 minutes. I could not have dreamed it would be so easy. Thank you Choice Home

I had called several times and keep getting AI. It was a disaster. She didn’t know how to answer the questions, and she had trouble taking the credit card. Needless to say I was very upset. For questions below would I recommend probably not after my experience. I’ve been a customer for over 10 years, always recommend but not now

Theo ** was the Repair Man for my malfunctioning Commode. He did a quick and outstanding Job. Kudos to him. I would highly recommend his company (U.D.I. Group LLC) for any Plumbing Repair...This Company does Contract Services in Alabama & Georgia.

He was very knowledgeable and arrived in time, provided information while working on the disposal. He was very professional and attentive. My disposal clogged and yet I was puzzled how suddenly it was dead. But the technician magically brought it to run and then worked further on it. I couldn't believe it. Thank you.

The technician was chill and relaxed; explained what was going wrong and shared what it’d take to fix it. The technician also provided some insight for recommended models to replace my unit with, in case the warranty company opted to replace instead of repair.

This company is quick to respond to every claim and to assign a technician. The best home warranty company I've dealt with. The service fee is extremely reasonable and other than that, I have had no out-of-pocket expenses. If you are going to use a home warranty company, I highly recommend Choice Home.

This is the worse experience I have ever had with your company. There is no personal service left. The computer said someone would contact me with in 48 hours. Thank goodness the problem was only a garage door. What if it has been a kitchen appliance! The technician came on January 2nd and said he would have to get authorization to complete the job. As of January 6th when I hadn't heard from anyone I called and had to speak with someone whose accent was so strong I had trouble understanding her. She said the work had been approved on January 5th and someone from the company would contact me. In the past I have recommended your company but not anymore. Your changes are not for the betterment of customer service. Also, I will be surprised if I hear from anyone about this compliant.

The technician we had from Honest Construction was on time, polite, thorough and knowledgeable. He addressed the problem and was able to fix/replace the part in less than an hour. I believe it was the owner that showed up. Being in real estate I will definitely be calling him again.

Tyler replaced the springs, cables and rollers on the door and Choice Warranty only covered the Spring, which is ridiculous since the cable snapped and I had to pay $569.00 to repair the door…this warranty sucks! This morning, when trying to open the door, it would only open a foot and my partner could not get his car out to go to work after we paid $569.00! Now they are saying they could charge us another $99.00 to come look at the garage door to figure out what is going on with it. Very disappointed!

Because of the Holidays it's always a little harder to get service quickly. There were only a few service men available. The service man (Robert) was great. He knew exactly what the problem was and an easy fix.10 min call!! I would recommend Choice to anyone.

Technician came in, did repairs, very knowledgeable and friendly!! Great service, thank you. Called to let me know what time he would be out… took care of everything neatly and efficiently. Courteous at all times and let me know exactly what was going on with my dryer.

I would highly recommend Flamingo Appliances for your needs. We have a dryer that has stopped heating. This is the 3rd time I've had this issue. Jeremy, with Flamingo, checked to make sure I was home before he came over, arrived on time and assessed the problem quickly. Very professional service.

I was quite satisfied with the way everything went with my request. The person I spoke with was very friendly and helpful. I really appreciated all the help and support I received. She went all out to find my account number and set up my request for a plumber.

Donnie was very good and did a great job. The company was very professional and communicated the arrival time and person who was coming. The technician Donnie ** was very knowledgeable and cleaned up everything and did a great job. Very thankful and appreciate everything he did.

Was pleased with recent claim and repair- repair man showed up within the window given and fixed the problem with an hour- He was polite and efficient! Please take Richard's name off this account- add my correct phone #. We are divorced and the account is in my name only!!!!

I requested service on my double oven, the bottom oven would heat up properly. They sent Gum Rus LLC ( who spoke poor English) and the technician inserted a towel into the hinge area and pushed on the door. When I tried to use the oven it still wouldn't heat up correctly so I called Choice back. They sent the same company but different technician out. He took pictures and said the hinges needed to be replaced. Choice then sent me an email saying a damaged door is not covered! They said the hinges are broken, which they are not. The door will not stay tightly closed, which I consider normal wear and tear. I spoke with two different claims reps to no avail. I am beginning to think this service is a scam to get your money, but not fix your problem.

Diamond Air came out, but problem still occurring with unit (loud clanking noises). I then get two different emails about service to my dryer. Two different dates, two different times. I contacted the service provider to find out what date is correct, and haven't got a response back. What am I to do when I have appt on one of the days, and don't know what day they actually will be here? So, right at this moment, I'm not feeling too confident in the service.

They put me on a renewed contract without my permission and have been charging our credit card. They don't answer the phone after they answer they put me on long holds for a transfer to another department. I would like to get them to cancel my "contract" and get the unauthorized money back.

Filing a claim is fast and easy. There is always someone available to take your call. Also, scheduling the service is fast and efficient and the contractors they use are very competent. If the problem doesn't get fixed the first time, you can deal directly with the contractor to schedule a follow-up visit. They continue to respond quickly until the job is done.

The technician was polite and communicative throughout the entire morning and process was quick. He has great customer service skills. I would highly recommend the company in Bullhead City, especially with the technician that was at my house. Thank you.

They were easy to work with and answered all my questions. They give you the peace of mind knowing that your home is covered and your worries are gone. They offer the coverage I feel is the best you can find for the dollars you spend. I am very happy to be able to sign up with them.

We were satisfied with our service. The technician arrived on time, examined and assessed the washing machine. After checking, it was decided that new parts were needed and we would be contacted when the parts arrived and when they could be installed. After further assessment, it was determined that the washing machine would be replaced. Waiting on the funds so we can replace it.

Frustrated with the length of time to get a service tech who just diagnosed the problem. After the diagnosis there is a conversation with the CHW that has taken days because CHW doesn't work on the weekends. We will see how long it takes to fix our wine fridge. We are at two weeks since first contacting CHW. I would like to get attention and help. I do not recommend CHW.

It was ok. The service company could not get out for over 4 days. They did accommodate a morning appointment instead of late afternoon on 12/31. So we called a neighbor to help us. We still think the thermostat is not working correctly.. Thank goodness our air don’t go out in the extreme heat of summer in HOUSTON TEXAS! We cancelled the service call with Ava’s!

I had a severely negative experience with Choice Home Warranty and would advise extreme caution to potential customers. Following a reported issue last November, the company only dispatched an inspector to assess the damage to my water heater. Despite approving a claim, they never sent a technician to perform the repair or replacement. Consequently, I was forced to hire and pay a third-party contractor out of pocket to replace the unit. The company assured me a reimbursement check would be issued, but as we are now well into the new year of 2026, that compensation has not been received. Based on this experience—where the company failed to fulfill its core service obligation and has not followed through on reimbursement promises—I cannot consider them a trustworthy provider.

The technician was EXCELLENT. Choice Home Warranty was HORRIBLE. You guys took over 45 minutes to approve the work. He waited patiently in my home and eventually I called you guys to help with expediting the authorization for a supervisor to tell me that she doesn’t have the number to the authorization department. This is the worst warranty company ever. Imagine being home as a woman alone with technician just waiting around for an extended period to do work.

Showed up on time. Found a problem. Ordered the part. Will return when part comes in. Technician was very courteous. Professional. Cleaned up the job after he left. Communication was very good during the entire process. Period.. He was very thorough in the process of examining what needed to be done. He explained everything that he was doing. Cleaned up.

Technician called an hour before arrival and arrived on time. Diagnosed the issue, proceeded to repair the system and was in and out within 15 minutes; reliable and superb service. With the type of service I received, I’m glad I made the switch to this company.

On the Tuesday before New Year's Day, which was Thursday, my heat went out, I called Choice, established a claim and a very nice young man was at my place at 7:15 Friday morning, he had to replace a part. I was very satisfied with the service I received!

The claim process was easy and quick. The original issue was repaired however during the repair there were additional issues that came up and when I reached out concerning coverage I was told the problems were unrelated and not covered. This was a plumbing issue that ended up costing me $400 out of pocket because we couldn't go without water for the weekend.

Representative from Miller Electric was very knowledgeable in assessing the problem, timely and efficient with the repair. Representative was very respectful of my home and showed consideration for items that needed to be moved. He was also professional with in his skill.

Dryer broke on Christmas Day and we are not fans of laundromats. Technician arrived on time, explained the issue and left us completely satisfied. Technician communicated what his needs were (example: can you remove all items from the dryer area, so he could get to the dryer).

I was told they could not fix it because it was intermittent. At the moment they arrived it was working. They had an idea what may be wrong but said you would not pay for it unless it was totally inoperative. It is broken because it does not work the way it is suppose to. If you would not pay for it when it is intermittent you should have said so and not made me pay the service fee for something you knew they would not fix!

Jared from Texas Garage Repair did me an OUTSTANDING job with the restoral of my garage door. His help was very instrumental in providing me valuable information on the operation of the system. Service provided was SECOND-TO-NONE. HIGHLY RECOMMEND HIS FIRM TO ANYONE IN NEED OF GARAGE DOOR ASSISTANCE.

I have nothing positive to say about a denied claim on a covered item. However, the technician that arrived to provide the service was very knowledgeable and professional. He arrived on time and diagnosed the issue very quickly, he was very neat and tidy.

Very pleased and the technician Timothy was professional in repairing my washer. No rush, thorough in explaining the cause. After the repair he calibrated the washer and made sure everything worked before he left. Glad it was repaired before the holidays.

Mr. ** was very nice. Thank you for your help. Have a Blessed year. Harry & I are pleased with Mr. **'s help, hopefully we will not have to use it, however it is better to be covered, than to have something go out, & not have any at all. Again thank you Mr. ** for your help, & hopefully you will have a very Blessed year.

I will not recommend Choice Home Warranty to anyone. You are 1 and 5 with me. System might be listed but the fine print will do everything they can not to fix. I could go on and on but it wouldn't do ant good, You all took my money and then charge me 65 buck for house call only to tell me it's not covered so what good are you people. A fancy Ponzi Scam Insurance company taking money from everyone and not paying out.

High Tech Plumbing (Sad) did a very good job when he came to complete the repairs to the plumbing in our upstairs bathroom. After a quick visual inspection of the bathroom equipment, he diagnosed the problem and fixed it within minutes. I think he was in and out within 30 minutes.

I reported a plumbing leak on Monday, and it was Friday before a technician came to my home to fix it. That's too long, in my opinion. Also, I did not hear from technician until he was nearly at my house, even though I called in advance to try to verify that someone was coming. The technician never did respond to my voicemail, so I was not certain that anyone was actually coming for the appointment CHW had set.

The technician was very professional and friendly. He listened intently to my complaint and then proceeded to survey what the problem was. He was very knowledgeable about the appliance that he was here to service. He was able to address any questions I had to ask him concerning the appliance.

I have had Choice Home Warranty for quite a few years and have never had a problem. When I file a claim, I usually get an instant response and then another quick response regarding the company that would be coming out and an appointment date and time. I feel it is well worth the price!

I have to separate my technician from my experience with Choice Home Warranty. My technician was a 10/10. Very knowledgeable and great work. They were on time, communicative, and did a great job ascertaining the problem and fixing my pinhole leak. I would highly recommend this plumbing company for future work. My experience with CHW is a 1/10. It’s a bait and switch and provides no communication or documentation that clarifies what is and is not covered in the policy. My policy should have covered this repair. I have reviewed my policy documents and there is no reason that this repair should not have been covered. And then to boot, there was no way to have direct communication with CHW to understand why my repair was not covered.

Technician resolved it timely. Accommodating my reschedule and still came at the right time. Courteous response and resolution provided. Will use the services in the nearby future again. Used it before multiple times too and always had pleasant experiences.

Choice Home Warranty is the worst warranty company we have. Always saying the problem is not covered. We and our family we never get this program again. The technician that they had since to go around all day and collect the service fee without doing anything.

We recently purchased a home built in 2023 and although relatively new, we wanted the peace of mind knowing if there was a problem we had something in place to mitigate the time and expense associated with unexpected repairs. As a result, we chose to purchase a Choice Home Warranty.

We had a great experience with our technician. He was timely, personable and, most importantly, able to fix our washing machine immediately! With a houseful of company visiting for the holidays, a working washing machine was a necessity so getting it repaired so promptly was very much appreciated.

I just purchased 3 policies with your company, (3 year contracts for each property). I am trying to access the Napa Ln. property policy, so that I may print it out. Unable to get that from you!!! Not a good start! So, if I'm unable to print out that policy for that property I will contact your company to cancel entire policy!! Please advise!!

The tech showed up on time, but I did have trouble communicating with him. Other than that it was fine. I don't really agree with the service fee. I think it is too high, especially when on a fixed income. Thank you for the prompt service in this matter.

We've been very satisfied with Choice Home Warranty. Each and every time we needed to have a covered repair done, we always got a prompt response, and a service repair person consistently showed up in a timely manner. Recently, our dishwasher broke. After the repairman sent his report to Choice, we received an email that Choice Home Warranty will be sending us a check instead (towards the cost of a new dishwasher) rather than having repairs done on our 15+ year old dishwasher!. That was an unexpected WIN for us!

I contacted the warranty company to share my excellent experience with the vendor and the technician from Staten Island Flawless. Unfortunately the 1st call was not acknowledged and a payment was required before the technician ever assessed the damage so a disconnect was experienced and eventually changed. And the service commenced as usual.

Pleased with the timing and service provided. Parts arrive at house before serviceman meaning the serviceman does not have to make two trips. 1st to diagnose the problem, and 2nd to install the part.. Very good service and serviceman very professional. I would recommend Choice Home Warranty

The Technician did a good job. However, the coverage by Choice was Horrible and when my policy expires, I will not renew. In this instance, a broken coil spring was replaced. But the rebalancing was not covered. It makes no sense! The door would not safely operate unless it was rebalanced after the spring installation. I complained to Choice but got no satisfactory explanation. Terrible company and I will tell everyone I know to never use them.

I called about a heating issue on the December 13, 2025. Choice said that a technician would come out on Dec 22. I called Tamika ** to see if sooner date (Choice doesn't offer emergency appointments) and she said she would see, and apparently there wasn't. I waited until the 22nd, and was no showed by Sears. (The tech called at 9:20 p.m. stating he was unable to show up). Again, I called Tamika, who was the only bright spot in dealing with Choice. I explained my situation and she got another HVAC tech to come out, on the 29 Dec 25, and he determined the cause and is awaiting the part from Choice. I write this 2 Jan 26.

Everything was GREAT and Frank was friendly and professional and did a great job on the repair. Will ask for him again when I need him and Choice Home Warranty came through for me when I needed them. Thank you. Happy New Year and GOD BLESS! I will tell my friends and neighbors of this wonderful service and warranty company, I also be using this company and service in the near future in my second bathroom and kitchen when needed. Thank you again for the excellent service and did not have to wait long for help.

Great service. This Choice Home Warranty provides great service and quick response. Will recommend to family and friends. This service is important and save a lot of money when it comes to home warranty for plumbing, electrical appliances and other home needs.

CHW has been my choice of a home warranty for 15 years. Each time I had a problem with an appliance or system, they quickly assigned a company to come out and service it. And, as their policy states, they quickly authorized replacement for the systems/items that they could not repair from stove tops to toilet leaks. Also, my policy for 5 years included 1 additional year coverage at no extra cost. During the years I have been with CHW, I have moved multiple times and they have honored their forwarding change of address coverage for each of them. I would highly recommend their home warranty policy for any home, new or older.

CHOICE HOME WARRANTY: LMAO - Never ever use them!!!! I've a policy with Choice Home Warranty for 3 years now. On December 6th our fridge broke down. The earliest appointment for repair was on December 16th, which turned out to be a no show from the technician. Contacting Choice Warranty is only possible through their "claim update" process and it takes about one hour for them to respond each time. On December 22nd, they sent another technician, who could not repair the fridge, and they said, they will send another technician. After 2 days waiting for an appointment when a new technician arrives, they gave me an appointment on the 29th. Well, it turned out to be another no-show, and they literally asked me to do their job to call them and reschedule! I’ve lost more money already by missing time from work as a new fridge would have cost!

Scott with Mr. Kool was very knowledgeable and helpful! We are very pleased with our experience. We would definitely recommend Mr. Kool to friends and family. He helped us out with our unit and gave us information that will be helpful if we were to have further issues.

The work was not up to my expectation. I am a customer. I should be explained the problems and solutions. I have no as why you sent me letter that we don't certain items or needs. In a nutshell, I was very disappointed. I rarely contact your company for repair. But the response is not positive. Still, I think the work is not done correctly. There is an issue with heat. I might get another technician to get him look at the outdoor condenser.

Excellent customer service. Choice Home Warranty sent someone to fix my issue immediately. I am glad I purchased home warranty with Choice Home Warranty. I have had several claims submitted. Each time, they have taken care of each claim immediately.

After I called CHW, it was a couple of days before the service man came out to see what was needed to make the repairs. After that, I'm still waiting for him to come back and make the repairs. It's been two weeks so far and I understand it will be 1/7/26 before he comes back.

Very pleased with the service I received from the serviceman who came to check on my dishwasher. He was knowledgeable with my appliance. And talked in terms I could understand. Since I am dealing appliances all purchased at the same time when home was built expect to be dealing for a time with this warranty plan. Even those I spoke with over the phone were pleasant to deal with, and considering the type of customer service we normally have to deal with was a pleasant surprise.. Certainly feel I am in good hands.

Although I was scheduled 4 different appointments before it actually took place, it ended up being timely and within a day instead of 4 days later as they initially indicated. However, the technician who came to my home was great. He was professional, courteous and very pleasant to deal with. He was able to tell very quickly what the issue was and correct it.

Thermostat was not working on my HVAC system. Guy came out and fixed it but it was still not working. Guy came back and fixed it again and a day later it is still not working. Can't say that I am real happy with the outcome. Now it is cold and I have to wait until tomorrow to get ahold of anyone. Also the side panel on the outside unit fell off after the repair. The response time was good.

Mark, the technician was great. He arrived early, quickly fixed the issue and provided helpful feedback on the all of LG appliances. He explained the root cause of the problem and how the dishwasher worked. Very helpful information in preventing future issues.

Mr. ** was very courteous and professional on his call and offered us other more beneficial options to cover our needs while saving us money. If when needed, the contractor's behavior is as good, I foresee that the relation will continue for some time.

Hey all, if you are looking for a home warranty company, Choice Home Warranty is the company for you. Choice's is top notch provider with years of experience. As a six year member of the Choice Home Warranty team, my experience with the company has been nothing but satisfying. So satisfying that I have recommended the company to many of my friends.

I engaged Choice Home Warranty to remediate a ceiling water leak and a kitchen drainage issue. Within 24 hours, Prime Home LLC was assigned, and their technician, Bassiri, competently resolved both matters. I am highly satisfied with Choice’s service.

My agent Stephen was very informative and professional. He worked very hard at getting me the best options and price for what I was looking for. As a retired, disabled Veteran, I need to watch every penny that I spend and Stephen was exceptional at getting me the best price.

I'm very pleased with Choice Home Warranty. Their customer service was very responsive and helped me right away with my heating problems that unfortunately happened during Christmas so I couldn't get a technician to come out till the following Monday. The technician was great, he is still on going with repairs because of waiting for parts...Choice is very helpful with approvals for repairs and sending updates in emails. This is my first time using Choice Home Warranty. Thank you!! I would recommend this company!!

The technician was great and timely. CHW was very disappointing. Replacement washer was recommended but the electronic voucher will take 30 days to be sent. We are without a washer for this duration. Absolutely ludicrous to be without our appliance.

My toilets stopped flushing and they have no one willing to come out and run a camera in my line to find out where line is blocked. Apparently there is a co called Rely in this area who represents multiple warranties in the area and they are not paying contractors so no one has contacted me or called me back in 3 days to fix the problem

I am usually pleased. However, this last time the Repairman was to come back and fix the Balance and other issues he had me Buy Parts for. He Never Came Back. I had to call Home Choice Warranty and Reschedule and WILL REPAY $75. Doesn't make me happy. Leo **

Jeff from Veterans Plumbing was great, he explain what was going on with my toilet and recommend to Choice that the toilet needed replaced. Great service!, I would recommend them for your plumbing problems.

Technician arrived on time, reviewed the dishwasher, found out that part that was required was no longer available. Informed you folks about that issue and you decided that you would give me a certain amount of money as a replacement via Lowe’s gift card. The problem is that the gift card stated it would get to me within the next 30 days which to me was definitely not what I consider customer satisfaction. So I’m left with the option of purchasing a dishwasher from goes and taking the gift card as a credit to get something else. Again why does it take 30 days? Unbelievable! This is the first time I’ve been dealing with Choice Warranty and I’m not sure about recommending this business to friends and family based on what’s happened today

Quick and easy claims process. Got my problem resolved within 48 hours. The plumber was professional and explained everything he saw and his plan to resolve my issue. The copay process was varied so that I could use ways that were good for me. I now have a working system. Thanks

Very professional and explains the cause of the issues in a way that it is easy to understand. Takes time to listen. He called before his arrival and he was good in timekeeping. He also gave advice on how to prevent the clogging of the plumbing system. Highly recommend

He was on time and got the service done quickly. The technician was wonderful. But the timing of the service call on the warranty side was a little long. 2 days before my call got answered. But the job got done is all that matters. Would I use this company again? Yes...

Charged $158 before they would take my claim, then $90 to the service technician. In addition, service charged an additional $755 to cover their parts and labor. Not very impressed with my coverage. I understood my contract for me to pay $85. Why do I have home coverage?

These people are very efficient and right on time! They got me a service appointment set up very fast! The service guy came over and checked the clean out, he loosened the cap so if it backed up again, it would go outside instead of in the house. He will be returning on Saturday to snake the pipe! Then we shall see what happens.

You denied our claim due to; “Based on the information provided to us by you and the Service Provider(s) assigned to your claim, it has been determined that the roof leaks from the vents. Please refer to section D5 of your policy. Your policy has the following exclusion, structural leaks adjacent to or caused by appendages of any kind.” All roofs have chimneys and air vents/ appendages. How can there not be a possible leak based on how long the roof has been in place, considering weather conditions, sun, rain, wind. Plus the original roof since the home was built in 1961. Based on your decision I would not recommend your services as the contract is written in your favor and ALL roofs have appendages.

Add the wait over two weeks for a part that I could have gone on Amazon in two days. I guess the company didn't want to pay for expedited shipping, so we froze for 2 weeks. They were authorized to spend up to three hundred and fifty dollars. They could have got the part with expedited shipping for $70.

Overall, I am happy with Choice Home Warranty, However the last 2 transactions have made me feel a bit disappointed. When our washer was "repaired" it turned out not being repaired. So, we chose to call a local appliance person who fixed it correctly, instead of having the same company come back. Yesterday we had to have (emergency) a Well Booster Pump Tech come fix our pump since being without water with 20 animals is not an option. I was hopeful choice would understand and pay us back if not all at least part. They did not and will not. We only called a provider ourselves as we knew you would not have one in your contacts. (not our first time) and we were right. Hopefully, anything new that might arise we will have better luck with.

I have used Choice warranty several times. Sometimes good sometimes too slow. I recently had a problem with my air conditioning unit and coverage was denied because they said that it was working but the drain was blocked and they couldn’t unblock it so they wouldn’t cover anything.

A technician was arranged for us in a timely manner, even though we are in the end of year holidays. He knew the problem, had the repair part, and got approval for the repair quickly. It was a seamless transaction. This is the first time to use Choice, and hopefully any future transactions will also be handled as efficiently.

I have had two repairs done in the last month. My water heater and my washing machine. Both of them were done by people that were very knowledgeable and professional. Repaired them quickly similar to every repair Choice has done for me. Very happy with the decision I made to buy the Warranty.

I was first called and it was explained they were really busy and booked and would come out the following week. I was called the next morning and the owner let me know that he changed some things and would be able to come out that day if agreeable. I said I was. The worker came out and was professional, friendly and asked me questions about the washer. I let him know what I had done and figured out. He went to work, replaced the part but had also found the water hoses in the back to have been switched around. Apparently when the guys from Lowes set it up in 2022 when it was purchased, they hooked it up wrong and I never noticed until now. I really appreciate all they did and how fast they came out to make sure this would be taken care of. I appreciate more that he changed out that part since it had been used incorrectly for 3 years, it had to be damaged.

I've been a customer of Choice Home Warranty for years, and while it's been worth it, it's also a constant struggle. They've used obscure terms and conditions to get out of payments, literally lied about a technician's report so that they wouldn't have to pay and then said I'd have to pay for arbitration to contest it (even with written verification that they lied, and their refusal to show me any evidence that they didn't or that their diagnosis was correct), sent multiple technicians to the property for various issues that were totally unqualified (they don't tell the techs the issue or even what they're looking at before sending them out, it turns out), often received terrible customer service, etc. I definitely won't renew with Choice.

My review is for my water heater claim, which was handed to Smitty’s Drain and Sewer Inc. Duane was very quick to respond, and extremely professional. He handled the claim with urgency, and very clean. Highly recommended! This issue was resolved over a weekend, which was awesome.

My microwave stopped on Christmas Eve (of course) and Choice was able to have someone available to fix it the following Monday. He arrived early that day and had it fixed quickly. He was pleasant and professional, and showed me what the problem was.

Choice home warranty responded quickly to my situation and the service technician was professional. Technician took time to explain the current problem with the washer. Technician left outlined copy of parts that needed to he replaced. Service was outstanding as usual. Excellent service.

Scott came on time and was scheduled out right away after my claim was made even during the holidays. He was friendly and helpful. He helped explain the product and the issues that were present. This helped me understand my unit and expected repairs.

Technician was courteous and prompt. Left work area clean. Answered questions asked. However, the replacement price that Choice offered was less than basic price for our upper line washing machine. Review has been requested. The review is being waited on at current time.

Timely help again and again. It’s been great. Thank you for diagnosing the issues and suggesting the right servicers and be willing to take action. It’s been many years we’ve been using this service and so far other than handful of all experiences we’ve been very happy with the Choice warranty service.

CHW only approves "bandaids" to be put on items. Nothing is ever approved for complete repair and/or replacement. The monthly fee and Service call fee continues to rise. After several years with CHW, I've had enough and I'm canceling canceling my affiliation.

Technician was out but said he could not order the part due to age of the washer. Nothing is fixed yet and a service fee of $65 was charged pending to my credit card. The technician said the Choice Home Warranty will contact me for options: refund the service fee or financially help me to buy a new washer.

Ernesto, the plumber was on time and very professional. He knew what the exact problem was and knew how to correct the problem. He contacted Choice Home Warranty and obtained approval for the work. He completed the job that day. I would absolutely recommend this contractor and would use him again. He was great!

Rich was on time. He diagnosed the problem, and let me know what had to be done before proceeding with the repair. He explained to me exactly what had happened. He was here after dark, but came prepared with the proper lights and tools to do the job. I would highly recommend AB&E to everyone. Great customer service and knowledge. Thanks!

My experience with Choice Warranty in the three years I have been a customer has been favorable. They send someone out usually within 72 hours. They keep you informed of the date, time of arrival and phone number of the service provider. They have never refused a repair. The only two negative I can offer is their prices for replacement items that cannot be fixed is a little low with present market conditions, and a service call can be for only one item if you have two items that happen to need service at the same time (highly unusual but does happen). If it does it is two deductibles.

I’ve had this coverage for over 13 years and I must say they are consistent. Consistently finding loopholes to not cover repairs. Now they’ll cover a repair like dishwasher repair but understand any big ticket item will not be covered under “some exclusion”. I do not recommend this company but to be honest it’s a for profit business that’s here to make money and playing out money isn’t profitable. I can speak for this company repeatedly raising my premium and deductible multiple times without any additional coverage.

Always satisfied with the service. I gladly recommend them to family and friends. As a senior citizen, it’s very comforting to know unexpected repairs are covered. Having a contract makes budgeting much easier than dealing with surprise repair costs.

Technician arrive on schedule, checked out dryer and determined it was turning off due to restricted exhaust flow. He adjusted the flow tube and felt it would solve the problem. When I tried to use then dryer 2 days later, the problem still exists. Although it was a logical diagnosis, it did not fix the problem.

I recently discovered that the flooring in my living room was unusually hot, which is often a sign of a serious plumbing issue under the slab. I opened a claim with Choice Home Warranty (CHW), and they assigned one of their plumbing vendors to inspect the problem. The plumber found two separate issues: The water pressure reducing valve (PRV) was not working properly, and there was a slab leak under my living room floor.

Top notch heat pump diagnosis and repair. Timely service once scheduled. Friendly repairman, even in 34 degree weather. Every symptom was checked—sometimes multiple times. I’m quite satisfied and recommend that you check out Choice Home Warranty before you have any appliance issues.

We really liked the plumber that was sent to us. He was very professional and provided good feedback to my husband. Their scheduling and follow up from their office was a timely & concise window of when to expect them to come to the house. However, we are still waiting on CHW if the claim is approved. CHW we would kindly appreciate follow up to the plumber if the claim is approved.

Technician was knowledgeable, crafty, and effective. Explained what he was doing as well as why he was doing it. Completed the work in a manner safe to existing items within garage. Once complete, answered any questions that I had and explained the warranty on the replaced part.

The service I have received so far has three problems. I reported the need for service (washing machine) on Dec. 10th. The repair job remains unfinished (20 days later) with no appt. for finishing the job. 1. I got an appt. for Dec. 20th. -- a 10 day wait. When I bought the policy, the sales dept. told me the service for a claim would happen less than 24 hours after I call in. 2. No one on planet Earth could tell me who would be coming to repair my washer or how I can call them. Choice Home Warranty told me to call Whirlpool. I spent half an hour on hold, just to find out that Whirlpool can't tell me. It remained a big secret mystery. Why?? It was a big waste of my time.

This plan has better coverage than Sears Home protection and it costs less. Was able to complete everything online. They let you choose several different options as well. Always happy to complete business without having to call and talk to someone. Thank you.

Quick turnaround on service for my garage door opener. Paid the service fee and that was all. Very pleased. This was the second time I had to have the opener serviced and Choice approved the repair immediately. Technician showed up in less than three days, only delayed by the Christmas holiday.

If you don’t have a home warranty get one. Kind and friendly service they were helpful and fixed the problem. I they noticed another potential problem and they are going to fix this as well…, but they will have to fix this problem again soon enough that the problem will not come back and will be resolved soon 🔜 and the next time the issue is fixed in.

Our garbage disposal stopped working this weekend. We recently bought our house and the warranty that came with it. Our experience with both Choice Home Warranty and Open and Flowing (the plumber that was contacted) could NOT have gone any smoother. From setting up the appointment through completion of the work everything went off without a hitch. Hopefully the warranty won't be needed again but if it is I will have no issues going through Choice Home Warranty again. Top Notch!!!

Awesome job all around. I placed my request online in the morning and received an email confirmation immediately notifying me the request was pending assignment to the proper party and that I should hear from someone within 24- 48 hours. I got a call to schedule my appointment within a couple of hours. They were able to meet with me the very next day which was great since we had guests in for the holidays and the timing of the problem couldn’t have happened at a worse time. The technician/plumber Terry was here and gone in less than 30 minutes. He saved our holidays!! Overall-Timely turnaround from submission of my request to fixing the problem. Emails and texts were very helpful to plan the appointment accordingly. Terry was very professional and efficient and explained the problem in my language. 😊

My bath tub and toilet were backing up on 12/23. Unfortunately, you were unable to assigned a plumber within 4-8 hours. Finally, TB Plumber was able to come out yesterday, 12/29. TD Plumbing - Brad did a great job. Everything is working fine up to now. Let’s see in the next few days if there are any issues. Your customer service is very good and provide good companies to perform the job professionally. Thank you.

We have been a loyal customer using CHW for over 10 years. We also have multiple properties. On December 24 in the evening the heat went out. I filed a claim thinking they won’t get back to us until Friday just to acknowledge claim. But they were on it! We woke up on Christmas morning with an appointment scheduled for Friday! The company 4HIM was a pleasure to deal with. The Technician Hershey ** tried everything he could to make it work. He was excellent. CHW followed up that a REPLACEMENT is on order. We have only had Great Experiences with CHW. We will be renewing our multiple contracts again.

Rutledge HVAC was great. Shannon who runs the office was great with communication and even squeezed us in before the holiday. The repair was quick and easy and all of the Rutledge team seems honest, reliable, and well educated. Was happy to do business with them!

My oven wasn't working and I put in a claim online which was so easy. They even have an app which I used for the first time. In less than 24 hours, I had an appointment with a vendor. The only thing that I didn't like was the appointment that was automatically generated wasn't the one that the vendor had, so I had to reschedule. The vendor was great and the technician that came was very respectful and knowledgeable.

I am very disappointed with the lack of service that I received despite the urgency. I had to pay out of pocket to get the service completed after I have paid for this every month for 3 years. I plan to cancel. It's not worth it. I would rather just pay for the service at the time.

Jordan did a great and thorough job. He talked me through the troubleshooting process and quickly identified and fixed the problem with my a/c. I will call on Lonestar Home and Commercial Services and request Jordan for my a/c needs in the future.

Excellent service; the speed with which technician appointments are scheduled is incredible. I would recommend it to anyone who needs top-notch service. I am very satisfied. I have used the service several times, and all situations have been resolved quickly.

Filed a claimed and had to cancel it with no problem. Received my service fee back with no problem. Great people to deal with. This is our fourth year using this warranty service and will continue to use them. If I sell the property I will recommend the new owner to stay with them.

Matt was wonderful. He explained everything. Great service. He was very kind and knew exactly what the problem was. I like this insurance policy. Well worth the money. Great value and it's nice to have peace of mind when an appliance breaks down. The speed of repair is great.

Job well done. The technician did a great job and I would recommend him highly. He was very professional and kept me up on what he was doing. And he also told me if I encounter any problems give him a call and he would be back out to take care of it.

Scheduling an appointment was easy. It took really no time to submit a service request online instead of calling to subject your request. It was quick and easy. I was done in matter of minutes. The online form was simple to complete. The instructions and information requested were understandable and easy to answer. It is the way to go, if you ask me.

1st person from LG Appliances gets one star. 2nd person from LG Appliances that came out gets 5 stars. Third person from Class A Drain, if I could give him 10 stars I would. Excellent service. Choice Warranty gets 5 stars.

I purchase my contract supposedly being their top of the line. To replace an appliance if their tech ruled it not fixable. Now they are not offering me 1/2 of what I paid for it in,2023. Now they want to give me a gift card to Lowe's and refuse to give me more. They approved it last 7 days later the case worker has never called me to let me know when this is going to happen. Custom service tells she will call in 24 hours. This has been going on since Dec.25 and today is the 29th. I reported the claim 21. I've got to pay out of pocket $200 now.

In the time that I’ve been with CHW I’ve never had a bad experience nor any complaints. Their service is impeccable they comply with you and I’ve never had a problem. They get you the best service possible and they fulfill your needs. They use get it right the first time. And whatever is broken 😞 gets fixed in a timely manner.

Great prices. Very happy with service fee when compared to other services! Representative was very professional and friendly. I was given several money saving options. I appreciate the fact that the company offers discounts to senior customers!!

I highly recommend Choice Home Warranty! The last Home I had In Cincinnati we had a home warranty company for 17 years. They did always pay and come through, but it was impossible to ever get in touch with someone.. We would end up having to do most repairs, our self and then argue with them because you can never get a response. This company always gets back with you almost immediately. Everyone that has come out has been extremely pleasant and knowledgeable, and we have been so impressed so far.. always fixing the problem. I definitely tell everyone to get a home warranty. I would never be without one and I am highly recommending this company to all my family and friends.

The representative was very thorough in explaining all of the choices of coverage that I could take and in answering my questions. The pricing, compared to my last company is so much more economical for the exact same coverage. I am so glad I called and now will be a Choice subscriber.

I signed up for Choice Home Warranty after seeing that they are number 1 on Forbes. The website let me sign up immediately, but with the incorrect property address. I'm not sure why they don't have an address confirmation system as all websites do. Upon further research on the same day, I find out that they have terrible reviews and a class action lawsuit. I called to cancel the warranty, and they told me that there is not direct line to the "Resolution Department", but they will call me back. I asked if they would call me back on the same day as I am very busy and can't always answer my phone. They said yes. I waited 2 days, and they never called.

This company is a big rip off. They take your money and then deny all your claims. When you try and cancel your claim they will not allow you to. I had to cancel my debit card in order to stop payment. I would never allow this company to do business with.

I had the agreement since Aug 2023. I made my 1st claim in 2025. It took a week to get a contractor out, was not fixed. Made a 2nd claim for the same issue. Contractor had issues being paid. 3rd claim was canceled because it took too long. I paid for my own plumber. Tried to cancel since Nov 2025. 7 times I left an email contact thru the customer portal, no response. Calling customer service 13 times, all you can do is leave your number for call back, no response. Finally Dec 2025, I got my only contact only to be told there was no attempt to contact them. Very frustrating company to deal with.

My first call was answered by AI. When I asked a question about why my AMX card was being charged she did not answer. When I challenged her about being AI, she deflected. When I requested a live agent, she said she could help me. She then got agent.

The technician was awesome and did exactly what we needed (new home re-keying) but it took Choice more than 3 weeks to find him. When they assigned the technician, I was given less than 24 hours notice for the appointment. This is a basic service offered by Choice and should have been assigned and scheduled much quicker.

During a warm front in North Texas our central air quit working. I contacted Choice Home Warranty and Rutledge Air came out a day later and quickly repaired my air conditioner. Very quick service. This was my first warranty call since going with Choice Warranty and My repair was handled quickly. I would recommend Choice Warranty to anyone looking for a home warranty company.

I am very disappointed in Choice Warranty. Been a customer since 2022 and my experience hasn't been good. I have claim in now. Was sent Dec. 19 with my heat pump down. I am 86 yrs old and it gets cold in my house. I finally got a technician to check it because you said you couldn’t find one. He will be sending you the information and hopefully things can be took care of.

The technician was good and made the right recommendation to replace and not repair because of the age of the appliances and the difficulty to get part. So no repairs were done and he spent a short time. However, even though it was one trip, and two appliances, and no repairs, I was charged two fees.

This last interaction regarding my garbage disposal, has to be the quickest example of a resolution I have experienced with Choice Home Warranty from the moment of submitting a claim, to CHW setting up appointment with a networked technician (day 1) Who reviewed the issue and reported back (day 2), to repair/replacement (day 3).

We called and spoke to Julian. He was very helpful and agreed to some changes/additions we needed, and informed us of all the available coverages. We agreed to try the 3-1/2 yr service contract with the firm price which can be canceled at any time and a refund made. I would recommend that anyone interested should contact Choice Home Warranty and see if a service is available for what you may be looking for. We were previously with a different home warranty that continuously raised the rates. We are on a fixed budget so being on a fixed contract price is what we have found. I was told there are over 30 homes in my area that also have Choice Home Warranty and that is a recommendation right there.

Nicolas the technician was a 10 and did excellent work. However I'm giving Choice a 3 due to the fact it took 8 days for you to send a technician!! Unacceptable for a water heater!! Plus you scheduled an appointment that was NOT COORDINATED WITH THE PLUMBING COMPANY!! I called the company and they told me that date and time was not scheduled. If I had not checked I would have waited a whole day at home for NO service. GET YOUR ACT TOGETHER!

The company that came was very good. They had me fixed up in almost no time. They even came two days earlier than the scheduled appointment which was fantastic especially how important it was to get my kitchen sink up and running. My only complaint is that I wish I didn’t have to wait almost two days for something so important to be fixed, but being Christmas I understand as well.

Great company, but when I asked the CHW representative to contact the service member coming to my house, he said he had no contact info and could not until the time expires and I notify CHW that he was a NO SHOW. It was 4:45 pm and all I wanted was a phone # to contact the rep so I knew if he was coming to my home. I had no INTERNET all day long, so I did not get the EMAIL Sears sent me saying he could not make it on the 24th.

Being a 80 year old man and worrying about a shady contractor coming in, doing shoddy work and ripping me off. CHW took that worry away. After contacting CHW about my drainage problem it took no time for them to send a certified and licensed plumber to my home fixing my problem. Was extremely satisfied with the plumber work and with CHW fast response in fixing my problem. Thanks CHW..

Please do yourself a favor and stay away as they are worthless and cheap. They sent repair shop to fix water heater as I have no hot water in cold weather. The repair company came out and said water heater burner needed to be replaced and Choice took their sweet time that I had to pay for the burner so I can get it and have hot water. Well it worked for like an hour and then was not working again. The service company came out 4 times to restart it and he finally said that it needs a new water heater. Well Choice Home Warranty refuse to put a new water heater even though their own repair company came out for the repair.

Upon arriving home from a vacation on December 12, 2025, found water leaking in front of refrigerator. I submitted a claim to Choice Warranty, but they stated the problem existed before coverage began. I stated that we had coverage starting on Sept. 15, 2024. After submitting another claim for the same problem, Choice told us a Lake Appliance technician would contact us. Waiting a day, got text from Lake Appliance that a technician would be coming out on December 18. The technician arrived on that day and diagnosed the problem as a leaky water valve.

Quick, but too long, had to call my son who was at work to come and help stop the water. The line at back had 2 splits in it. After he put a cap on the line, the water stopped. Cancel the claim. Wish company acted faster than they did. No more statements.

I recieve quick response to my claim via email however I have experienced some very long wait times when phoning, sometimes more than 30 minutes waiting for or a real person to answer a question only to hear the person picking up speaking with an accent so thick that I can't understand and when I explain I can't understand them because of their accent they speak louder, I can hear fine they don't need to yell...Also, I usually I have wait 6 or 7 days before a tech is sent. I can hire my own but repairs have to be approved by Choice before the issue can be fixed so that means a second appointment which makes no sense