Choice Home Warranty Reviews

It took Choice several days to schedule an appointment for the next week. Vendor did not show up at scheduled time. When I called vendor directly they said they had not been contacted by Choice at all and had no record of the appointment. I rescheduled with them directly and they showed up on time and provided excellent service.

I have been with Choice for many years, not long ago renewed due to positive past experiences. They have high ratings for many reasons. I am more than pleased with quick response and service. Whenever a situation occurred their reply was prompt and quickly dealt with. Without a doubt I would definitely recommend Choice.

Filed a claim over the phone with the automated system. By the end of the day I had an appointment for the next day and they had someone come and fix the electrical issue I had after house was struck by lightning. Filed another claim for the garage door opener as it is a separate issue and this is taking a few days but is scheduled.

July 17 is way too long for response to my problem. Could I get a sooner response date? An answer to this request is appreciated. Thank you for you help. My problem was already described in my claim. Jeff.

My garage door would only go 1/2 way down and then stop I had to manually close it. The guy came out #1 he was early. I loved that. 😊 He looked over the problem. Explained it to me. Showed me the problem. Replaced the green inside board that controls All the mechanics of the opener. Replaced it, reprogrammed my opener in record time!! I was Soooo impressed. He was soooo professional!!! Heck I’ll give him 10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. THANK YOU SOOOO MUCH. X. **

DMV appliances LLC was very knowledgeable and was so quick in replacing the broken part. Courteous and an excellent technician. Very reliable and dependable, diagnosed the problem quickly and understood what needed to be replaced. Thanks to the technician's expertise, the washing machine is now running perfectly, making laundry day much easier. I was really impressed with how quickly the technician arrived and how efficiently he fixed my washing machine. He was also very friendly and helpful. I would recommend this technician to folks who have washing or dryer issue.

My refrigerator claim was resolved efficiently. A technician arrived on time and got the repair done without any fuss.

One of the things I find appealing about Choice is the ease of contact with the service representatives. However, the pricing has been a point of concern for me. It started lower and then increased over time, which I feel could be improved.

Choice’s coverage has been fantastic. While my experience with their insurance has been commendable, especially in terms of what gets covered, the scheduling with partnered companies like Lowe’s and Sears has been quite a hassle. It's frustrating when service teams assume customers can be flexible without recognizing they have jobs and commitments.

I filed a claim for my dishwasher to be repaired. The repair company came out two days early than the appointment day which was great. The technician stated that it was a bad fuse and replaced it and said it was fixed. I paid my deductible and he left. I used the dishwasher two days later and it still had the same issue that I reported. I got ahold of the company and told them it wasn't working. He just said they would have to order parts. When I asked when the part would be in I got no response. I then called Choice Warranty and was told they would email the company. I still do not have a working dishwasher a week later. I am very frustrated with the company's customer and lack of concern for my need.

I'm a customer who initially opted for Choice Home Warranty with a hope for service convenience. However, my most recent experience has left me deeply frustrated. When I tried to submit a claim due to a plumbing leak occurring on March 7th, the process was easier online, but that's where the convenience ended. It wasn't until May 20th that a technician was sent to inspect and address the problem. By then, the leak had already caused significant water damage to my home, which Choice Home Warranty refuses to cover, claiming it's not part of the service they offer—even after numerous attempts to resolve it and send in photographic evidence.

I’ve been with Choice Home Warranty for almost a year now and my experience has been very positive. The customer service has been excellent, consistently providing quality support. Whenever repair technicians are sent to my home, they've demonstrated high professionalism and skill. I've only heard a mix of opinions online, but personally, I've experienced only good things with Choice. They performed so well that I even recommended them to my daughter, who decided to get Choice Home Warranty, too.

While ultimately satisfied with the result of my claim, multiple technicians from different companies were tasked with diagnosing whether or not my water heater needed to be replaced or repaired. Water was raining out of the tank and it got worse the longer the process took. Ultimately, replacement was approved (both technicians recommended replacement). After multiple calls to customer service and beginning the reimbursement process to get the problem fixed, the claim was approved for replacement. Quicker response would have had less of an effect on my water bill and time emptying the bucket we had catching the water we could catch (this started as once every 36 hours and went to every 2 hours). The whole process took almost 2 weeks. And as of yet, the water heater, ordered by this organization, has not been received for the technician to install. It is hoped to be installed in 3 more days.

My dishwasher suddenly quit on the 4th of July so I waited a couple of days and then filed a claim. I paid the field call fee and in less than 24 hours I had a response from Choice Home Warranty stating my claim number and they were assigning a local Technician. I picked the date and time and that is as far as this claim has gone until July 16th. I was pleased with the quick response to my dishwasher dilemma!

Was researching coverage and Henry called after going over my questions, I decided to get coverage from Choice. Henry was very nice and respectful. Answered my questions and explained what was covered in my plan and, what the cost was. Good customer service. That's all I have to say at this time.

After some prior not-so-great experiences with another home warranty provider, I switched over to Choice Home Warranty at my daughter's recommendation. She had been using it and thought it could be a better option for me. Transitioning to Choice Home Warranty, the experience has been somewhat mixed. While putting in a claim online is straightforward, information about contractors is sparse, usually just a name before they show up.

When my toilet wouldn’t drain, I submitted a claim with Choice Home Warranty. The process was easy, and they sent someone out in good time. The technician was professional and got the problem fixed quickly. It was a smooth experience overall. I’m glad I had the warranty to help cover the repair. My toilet stopped draining. I submitted a claim with Choice Home Warranty. They sent a technician in a reasonable amount of time, and it was fixed without any hassle. I'm satisfied with their service.

They were very quick and putting claim in and getting it done. Just know what I needed. Even though they couldn't fix my refrigerator they gave me enough for me to afford another one. So now I'm just waiting for the final paperwork so that I can get my new refrigerator up and going. The person they sent out was very professional and knew exactly what he was doing.

The agent was courteous and respectful. Especially after I had to deal with my previous warranty program because they failed to provide either information to the technician or get service request done in a timely manner. The agent also helped me understand the coverage that I was signing up for.

Anytime we initiate a claim, Choice Home Warranty's (CHW) response have been immediate and their selected service representatives were always good. We have been with CHW for many years and we intend to renew our contract again in 2026 before it expires. Thank you Team CHW.

The technician was knowledgeable and thorough. He diagnosed the problem and replaced the faulty part. He had the part on his truck and after installing it verified the dishwasher was working normally. It was good to have the dishwasher fixed with only one part replacement and one service call. The only minus was waiting 8 days for the service call.

I had 2 plumbing issues that I submitted claims for one after the other and when the technician came out to fix the first problem. He had no record for the second claim. In addition I did not received a notification of when the technician would come out. A day later I received an E-mail said I missed the scheduled appointment which I never received.

Your replacement payout for my dishwasher is MUCH TOO LOW. There is no requisite dishwasher on the market at Lowe's or Best Buy close to your $272 payout. Your agent says you only pay wholesale cost. This was not made clear when I purchased an extensive long term policy. It's inadequate. I left American Home Shield to be with you. I'm extremely disappointed.

I have had the worst experience with Choice Home Warranty. My AC has not been working for the past 3 days while it’s 95°F outside. They don’t respond to calls, and the technician submitted the wrong part. The warranty company asked them to provide the correct one, but the discussion went in circles with both the technician and the warranty company blaming each other. Meanwhile, I am left to suffer in the extreme heat. I do not suggest Choice Home Warranty to anyone. Their service is extremely unprofessional and careless.

The time frame to repair my unit was 8am-5pm. The Tech arrived at 615pm. Told us that we had to reschedule because upon arrival he didn't want to clean our unit and told us that the tech who would come repair our unit could do the work upon the rescheduled date. A week later the Tech NEVER CAME!!!! I couldn't speak with a live agent because SEARS isn't set up for human response ONLY AI!!! There is NO ACCOUNTABILTY AT ALL, I was forced to reschedule for NOW 3 weeks later. My son has asthma and we NEED Cool air in our home.... VERY UNHAPPY!!!!

The AC technician was over the top nice and professional. He diagnosed the problem immediately and was able to fix it while he was there. Gone in 30 minutes. Very appreciative. The AC company did not show up the day before when we had an appt set up even after I called 2 days earlier to confirm. Once I reached out to them, they called me back immediately and set up something for first thing the next morning to correct their oversight. All ended well.

The plumber came within 24 hours and fixed my toilet from leaking around the bottom and fixed it from running after flushing for such a long time. He was very courteous and did a great job. I would be happy if all technicians you send out would do the same.

Very professional and treated me like a long time customer and valued my time and were very patient with my decision process. I was proud that they didn't pressure me into making a quick decision. The price was below what I'm paying for another warranty that I already have. So glad that I chose them.

I had my first claim for my dryer, After a week with no information, I called and they said they couldn’t find anyone in my area and I could find someone on my own and submit for reimbursement later. My 2nd claim for a broken above ground pool pipe was denied because they said the pipe was underground but it clearly wasn’t. Just an excuse not to cover.

Got an email offering to reimburse me for cost of my finding a technician or saying they are still looking for a technician. This is Saturday. I emailed them Thursday, no air - still waiting. Ugh. If not satisfied with this claim will cancel my services with them. I am expecting at least a phone call from a technician. I will be leaving for a few days and was hoping to have the issue fixed by now.

The gentleman was prompt, helpful and thorough. He explained the problem and possible solutions. He was patient and professional and fixed my problem using parts he had available. I would definitely recommend him to anyone needing electrical work. Thank you Choice Home Warranty. I'm sure I will call you again, though I wish your service fee was less expensive.

Not too happy with your automated system. That was horrible. Could not put in my claim that way. The call keep on dropping and having a lot of static. Your live operator was great. Was able to put in the claim in no time and your tech was also great. Had the parts ready to go. Did make a comment that whoever had repair this appliance before had done a horrible job. (It was from one of your previous repair companies that had done this same repair).

Choice does not want to pay. My house is 23 years old and I am not the first owner. My Delta shower faucet is leaking and the techs replaced the seals but did not fix it. Choice said the faucet was under manufacturing warranty. If you go to Delta website it tells you right there house age and if not original owner it is not covered. I called and verified with Delta. Choice could have done the same but instead made me get a statement from Delta. Choice would only cover labor. I had to order the part. Now I have to wait with a leaking faucet until the part arrives and then contact technician again.

The electrician was very pleasant, and professional, and timely. He found the problem with our light quickly and he repaired it. We were very satisfied with his service and his company. We enjoy have light again in our dinette. We would highly recommend this company and technician. Thank you very much.

It takes too long to speak to someone. They never call when you leave your phone number. It took me four days to finally speak to someone. This happens all the time, when finally you get someone, as soon as you ask a question concerning your disagreement with your pay off or service; they place on hold and never return or call you back. Why do you have an answering service that place in a queue and they never return your call? Your employees show very little concern about your concern.

They were very informative and helpful with helping set up the best plan for me. I got a great deal and they went through all my options. I would recommend them to anyone looking for a home warranty. I’m so glad they were able to help me through this new process.

This company ONLY covers claims where they have time to schedule a repair company to come out and confirm or diagnose the problem, and THEN make repairs. THEY DO NOT COVER EMERGENCY SERVICES. Our central AC unit went out on Friday, June 13. We filed a claim online with Choice Warranty the same day at 5:35 pm. We received a call from Choice on Monday, June 16, and the representative explained the earliest a tech representing Choice Home Warranty could come out was the following day, Tuesday, June 17, to confirm the AC was not working, without necessarily repairing the unit the same day.

Choice has been good for me for over 5 years. My only complaints have been due to them not wanting to replace appliances with similar ones or offering a low ball pay out which never covers replacement cost. Also read the contract carefully, There are several exclusions and maximum limits that leave you paying out of pocket $$$. Overall though, they are quick to assign the claim and respond. I plan on renewing if they keep my rate the same.

During a recent heat wave, my A/C stopped working and I filed a claim to CHW. They were not able to assign me a technician and offered me to get my own contractor and get reimbursed from CHW later. My contractor came a few days later and fixed the system, we submitted all relevant information but CHW denied my claim. I appealed and the case manager again denied it. It was 100 degree outside, my contactor and I just wanted to get the system fixed ASAP, yet CHW kept asking for more information. This was the second time that CHW failed to provide service as per warranty agreement (last year, an incompetent technician they sent not only did not fix my system, but managed to broke a few things along the way. I had to call my own contractor to fix it, and CHW only reimbursed ~20%of the cost).

Choice Home Warranty has improved a lot. One positive development is the increase in available technicians and companies they work with, especially for air conditioning and plumbing. However, when it comes to appliance repairs, such as those handled by major corporations like Sears and Whirlpool, the process can become overly complicated, involving long waits just to schedule an appointment. I found smaller, local mom-and-pop companies provide much more personalized and efficient service, something that's been less consistent with larger providers. For instance, Choice often provides appointment dates that aren't accurate due to not knowing the actual schedule of these big companies. It's frustrating as a property manager, dealing with tenant expectations and unanticipated delays in services.

Miguel was very knowledgeable, professional and skilled in his diagnosis and plan of action to resolve the issue. He kept me well informed about the appointment date and time and kept to his word—he arrived when he said he would and communicated the plan clearly. This was to top notch service!!!

I am very happy with my home warranty. They are trustworthy. I called them and I got a response right away. I had a service person here in three days. I would recommend them to all my family and friends. They really stand by their service. Thank you Choice Warranty for your services.

First, I had a phone appt scheduled and the claims manager sent a reminder to my phone by text and nobody called as promised. So, I called and spoke with another claim person, and we had a discussion about the claim that was denied which I still disagree with the decision. I am also out a $100.00 for the service charge. Not a big fan of Choice Home Warranty. I am thinking on cancelling this home warranty for this and the reviews I have read from other customers. Poor service all together.

The tech was efficient and knowledgeable and courteous. He made sure we understood that he was coming back and would call us later that day with a date and time. Sad to say, but this type of service is very unusual today. We appreciate it. My one outstanding problem with this company is that it seems the company will never replace a machine no matter how bad it operates or looks. This refrigerator is falling apart. My husband and I live here alone and are very careful. There is nothing on this machine except the outside handles that is unmarred, cracked or broken. When I bought this contract I didn't expect to have to live with a piece of garbage until it absolutely stopped working and could not be repaired. So I probably could not recommend this type of contract to friends and family unless they understood the severe limitations.

Vladimir O from Fuse HVAC & Appliance Repair Orlando was very dedicated to completing a thorough repair of my dryer, making sure it was working perfectly, which required a few attempts at assembly and disassembly. He wanted to make sure it was running as smoothly and quietly as possible. It was much appreciated. I would recommend him and company for everyone.

We are very satisfy with the service provided by CHW. They answered our request in a good time frame and always send us professional technicians to repair our appliances. Recently our Garbage disposal was broken, we submitted the claim about 9 pm and they sent us the technician the next day and replaced the unit. The problem was resolved in less time than we expected.

Very satisfied with the Tech that was assigned to repair our garage door opener. They came when they said they would be here. Very professional and did a very good job. I was very satisfied with the agent from Choice that I spoke with on the phone. She found a repair company that came the next day after we spoke.

The time was on point! They showed up and fixed my garage within 30 minutes of my appointment! Thanks again! I would definitely recommend Choice Home Warranty to anyone that needs a warranty company! The time frame was 3-8. The company showed up at 3:30. Was done by 4:00! That was amazing!

I just bought a home and needed to ensure my appliances were covered. I heard about Choice from my son and it seemed like the best option. Although I haven't been with them for long, I've had two occasions to use their service.

Choice Home Warranty has efficient service and quick response times. When I recently needed assistance with a repair, I appreciated the promptness in getting a technician out to my home. Each time, the technicians were professional. After the repairs, everything functioned smoothly, and I had no further issues.

I've been with Choice for about three years now and have consistently found their services to be a good deal and reliable.

Great experience signing up, it was quick and a great price so I'm happy. Choice was rated number one so I wanted to go with the number one company, plus it was cheaper than a warranty That I have just on my furnace alone, so it was a no-brainer for me. I hope this review helps someone out.

I’m very pleased to say, I have recently purchased a Choice home warranty, based on my daughter’s recommendation. She is VERY satisfied with her current policy. I had a previous home warranty for 25 years. Their customer service has been deplorable the last two years! I even experienced an unscrupulous vendor that ripped me off for $5000. I’m happy to be with company that provides good customer service!

The plumber sent to my home was young and very knowledgeable. He located the problems and fixed the one I had submitted. The other problem he located could cause a huge water emergency as it relates to the emergency shutoff valves under my kitchen sink. He had to turn off the water at the main and water meter. Since then, I have submitted the second problem and am awaiting the appointment for it.

Choice was very quick in getting me an appointment for my broken air conditioner. I called at midnight on Tuesday and had an appointment scheduled by Wednesday morning. The company called me and was able to move my appointment for yesterday, Thursday. The technician was polite, informative, and was able to find the problem and fix it within, what seems like a very short time. I would recommend Choice and the company that they chose to fix my unit.

Interaction with Kevin D. was a pleasant experience. He was forthcoming with information on how the policy works, costs and methods for securing repairs, answering all of my questions to my satisfaction! I would recommend Choice Home Warranty to other homeowners in order to receive expanded protection on all facets of one's home.

Very satisfied with timely response and with the assigned technician. Good work and quick. Informative, professional and knowledgeable. I would highly recommend the technician. So far my experience has been very satisfactory with Choice Warranty Service.

Tech came in; took dryer apart; determined the problem was a damaged roller; replaced same along with reciprocal roller; put everything back together; tested and left. Entire job took less than an hour. Very satisfied with the amount of time and professionalism.

I'm a new customer with Choice Home Warranty so I don't have a lot of experience with this type of service company. I've had to wait hours for tech to arrive. You need to be available sometimes 8 hours or more waiting. Plan your house projects on these days.

I put in a claim for my air conditioner on Tuesday. A technician didn't come out until Thursday and they're telling me it'll be 1 to 7 business days depending upon how quickly the warranty company makes the decision. My heat pump is not working and I need my AC. It's 100° in DC these days. No room for slow service!

My air conditioner stop working so I put in a service call. The tech came but did not have the proper equipment with him to fix it so he would need to come back out. He stated he would file his report the same day. I requested a copy of the report and still do not have it. I put in another request for service and was denied. I just sent you my request to cancel my policy with Choice Home Warranty as of this date, July 11, 2025.

The technician came out and did a great job getting my A/C unit back to running cold air. He was very knowledgeable and pleasant to talk with. He gave me some valuable advice for me to use in the future. I would recommend using this technician again to anyone. I am very well pleased with the job that was done.

Luis analyzed the issue and determined a water valve was broken and needed to be replaced. He has ordered and part and expect to replace and resolve the problem next week. He was very customer focused by explaining what he was doing, what the problem was and what steps were required to replace the broken part and resolve the problem. He was very knowledgeable of refrigerators. Great job and look forward to getting the part replaced and problem resolved.

We have submitted claim 2 weeks ago and still have not resolved the issue. We are just going round and round with warranty and we were lied to when we purchased this warranty. The sales person who signed us up told us the SALT POOL was covered. We find out that it is not and NO ONE is resolving our problem, in the meantime our pool is out of service.

I placed a call to CHW on July 9th because air conditioning wasn't working. Late July 9th, I received a note ticket was not picked up by any company. Because of extreme heat & my wife with health issues, I called several local companies for help. One company came out immediately to evaluate. This company was SemperFi Heating & Cooling. They did a diagnostic testing & pictures. I have asked Rafael ** (our representative for SemperFi) to go to the website: Chwclaims.com as instructed by LaShanta at 848-237-1541.

Used American Home Shield for years and looked elsewhere when their pricing went through the roof. Found Choice Home Warranty, this is our 2nd 3 year term with them, did not use them much the first term but had a dryer fail a few months ago and could not have had worse service. Took over 3 weeks to get the drier fixed. Tech showed up in a little personal car, so no stock of parts that might be needed. Set the 2nd appointment as a 8am to 5pm window and never showed up, choice did nothing. The last call was our fridge compressor going bad. Paid the fee, tech came out and diagnosed, then got an email 4-5 days later that the repair was authorized.

A previous owner had left an outlet on my kitchen wall hanging loose, not screwed on properly. It was an apparent safety problem. A Moore & More Home Improvement electrician arrived on schedule, looked at the very badly installed outlet and had it repaired quickly and expertly! I highly recommend this electrician and his company and will definitely use them again if needed!

I appreciate the fact that when I did call, I got notified within hours of a service call for the next morning. I was able to fix the item myself before the afternoon was over and was able to cancel the service call. I'm thrilled that when I need it, I am covered with Choice Home Warranty!

On June 10 our A/C started not cooling. It was blowing but not cooling. I called in the claim. I received an email shortly after doing the claim online letting me know that Sears Repair Man would show up at my house on 6/16. On June 16 I was sent a link for my appointment updates. I was scheduled for 8:15 am. At 3pm (est) I got an email saying I had to be rescheduled to the 23rd. He came and said it was one part and dint have it with him so had to order it and come back in a week so scheduled for return on 6/30 at 8am. That day comes and scheduled time comes and goes. Email again had to be rescheduled to 7/10.

Excellent service! He fixed what was broken. On time and very nice. He was a very friendly plumber and explained the situation thoroughly so we knew what was wrong. I would recommend to my friends great service. He fixed the issue and explain to us what the problem was. I would recommend this warranty again to my friends, and I also appreciated the honesty of the plumber.

Anthony from CHW was very helpful and profesional. He answered all my questions regarding to the coverage and gave multiple choices for enrollment dor me to choose. Now I can breath easy knowing that my house appliances are cover by CHW. In addition CHW gave me a 20% discount for being a senior, that was a plus. Thank you CHW.

Kevin from KMT Appliances, through a computerized schedule, provided was able to hear my needs and move me up a full day. I gave him the precise issue and he came prepared with the water pump exact to my washing machine! Arrived timely and completed the job. Unit works great! One later another issue, I messaged him and he was able to return after another to analyze the problem and fix it. The unit be older than worked fine, though the next part problem was exposed.

They are, by far, the BEST contractor that CHW has sent our way. They were professional in every way, accepted all methods of payment, gave a heads-up call/text when on the way, and was on time every time. Our exhaust fans were both replaced/repaired in a timely manner and we are very happy with our overall experience. We would like CHW to continue to assign them to us when the need arises.

We noticed water in our closet (in the carpet and saturating clothes on the lower rung) in the morning before work. I made a claim immediately and our technician was en route that morning. He was professional, friendly and FAST! A new replacement water heater was installed and working before noon. Thank you, CHW and your contractor!

My Pool pump went up in April/May. It was fixed, however I had to wait for my reimbursement and some other red tape, but we got to the bottom of the matter and CHW did reimbursement me my funds. $400 for labor and approx $280 for motor in which I am awaiting my check.

After filing my claim at a late hour on the 7th of July, I was notified that the first available date for service was July 14th, between 9 a.m. and 5 p.m. To go that many days w/o AC in 108-110 degree temperatures for a 76-year-old senior citizen was unacceptable to me. House temps were up to 96-98 degrees. I was able to make a couple of calls to the area representative, who resubmitted my claim and received service on Thursday, the 10th, from Dustin at Pro Price.

Steve was on time and sent a notice, he was on the way. Very knowledgeable on dishwashers. He said right off what was wrong and continued testing it. Very polite. I would recommend Choice Home Warranty. It is a peace of mind knowing something breaks and it isn’t going to leave us with a large repair bill.

Wish I didn't have to wait a week for a service call to fix my dishwasher. That is a long time to wait for service. I prepay the cost of the warranty yearly and paid the service call fee today. Should be able to get service quicker. Please let me know if something else opens up.

I called Choice Warranty and they took my repair request and within an hour, they had processed it, and I have an appointment set for today. Excellent quick response. Thank you so much. I have talked to the technician and so far he is polite, kind and told me when he would be here today.

AC guy was very professional. However, his lack of cleanliness and tiding up behind his work was not good. Also leaving water in the AC pan was not very professional. There is so much water to think that it will just evaporate is crazy. I hope moving forward he will clean up after himself and correct all things worked on.

If I am reviewing the LG repair it was excellent, if I am reviewing AC & Appliance it was poor (they left without fixing the washer). Brian was extremely helpful and courteous. The only issue I had was it took Choice Warranty over a week to get the correct contractor to my home.

If you are trying to gauge whether I will renew at the end of my contract with you I will not. And by word of mouth, by social media, by talking with my realtor who recommended you I am letting everyone I know that Choice Home Warranty has let me down. I will not renew.

I placed a claim and a tech was scheduled right away. He came within the time I was given. He assessed. The problem. He informed us of what was wrong and he fixed the problem. He told us that the inside of the toilet was broken and that everything needed to be replaced and he did that. He was kind courteous, and he knew what he was talking about because after he fixed it it worked and that was the bottom line that we wanted everything to work so I’m happy with Choice Home Warranty that they assigned us a tech shortly after I submitted the claim and I was happy about that so I thank you Choice warranty for doing such a wonderful job.

The tech, who came to my house name is Chris. He was amazingly kind and informative, I have had other tech come to my home through Choice which he was the best ever. Please continue using this company. I have not always had good experiences with Choice and considered going to another company but my recent experience keeps me with Choice.

This is the 3rd property that Travis has come to the rescue for us. In the past 3 months. From our rental properties to our personal home He is on time and very thorough. Travis is extremely knowledgeable and explained every detail. He's very professional. If you're in need of service. I would highly recommend him.

Be cautious about what Choice Home Warranty actually covers. When we had a plumbing issue that was not discoverable during the inspection, the plumber came and checked with Choice to see if it was covered. When he found that it was, he made the repair quickly and promptly. But Choice came back and said it was not covered because it was not wear and tear. It was something that was preexisting, which frustrated me. The plumber asked if it was covered before he did the work. For them to come back and deny it made me unhappy. Also, I tried setting up a request once on the phone, but there was no way to get in touch with anyone. Doing it online has been straightforward.

I was disappointed that the oven on the GE 30” freestanding electric 4-burner glass cooktop range couldn’t be repaired and had to be replaced. Choice Home Warranty is offering $389 for the replacement, but the cheapest I could find was $599 at Lowe’s, that’s $210 less than I can buy an equivalent range, then we have to pay taxes, delivery, installation, and haul away on top of the $210 extra expense! The $599 for the equivalent range is on sale right now and we don’t have the Lowe’s e-gift Card, yet. I have no idea how much it will be when the sale goes off.

The Technician came on time was very nice and efficient. Took care of the problem in no time. Cleaned up after himself and left. That's way way you do it and I loved it. I would definitely refer my friends and family to Choice. This was my first time using Choice.

I had a productive discussion with Alberto, where he clearly outlined the coverage and associated costs. Together, we were able to come up with a competitive price for the service. Although I tend to be reserved in conversations, I focused on the key points that mattered most to me.

I really do not know if the machine is not making black marks anymore because we went back to NJ and our realtor had to let the service person in. Mike was the first person who came (while we were there) and needed to order a part and he did. Andrew was the second person who came once the part arrived. I was told that it was done. So both people called and did what they were supposed to do, but like I said, I don't live there year round and we rent it out occasionally, so I don't know if the repair fixed things.

After calling Choice Warranty my assigned repair company sent a message with my service call schedule for the very next day! Because the times offered were in conflict with my medical appointment I phoned the service provider and we agreed to a time that worked for both of us. The scheduling process was convenient and entirely successful.

Turned in June 28, appt July 1, was told would come back the 11th to repair...spent days trying to find out time for the appt only to finally be told day before appt not coming as didn't order the part. All this time with bad fridge and have insulin is not good thing at all

My AC wasn’t working, and Alex was incredibly helpful and knowledgeable from the moment he arrived. During his first visit, he discovered that the unit was completely frozen, which required time to thaw before any further work could be done. He explained the situation clearly and walked me through the reasons why this can happen. Once the unit had thawed, Alex returned to complete the repair. He efficiently carried out the second step of the service, which involved identifying and addressing the underlying issue. Thanks to his expertise, the system is now back up and running, at least for the time being.

Mr. ** from Penguin is a very professional technician. He calls and make an appointment, he worked with my schedule and came just on time he said. He did a very good job overall. He checked any minimum detail making the AC work efficiently. Highly recommend him. Thank you Home Choice Warranty

Air conditioner stopped working during the summer season. It took days to find a contractor to diagnose it. Once diagnosed I received an approval to fix it but upon arrival and work completed by the contractor, the contractor received a denial and stated I would be contacted by the company. I did not receive a call but I got an email for the denial stating I can file an appeal. Appeals take days, weeks, or even months. When I finally received a call back from the company, the call center representative couldn’t answer my questions. All she did was tell me make the appeal and someone assigned can answer them. I had to pay out of pocket to get something repaired that I believe should have been covered.

I must say Choice Warranty repair technicians are the best. Although, it took about two weeks to repair a refrigerator. The repairmen did an excellent job. The refrigerator operates better than ever. I am glad our Choice First Warranty maintenance for my home. It is a great company! I highly recommend this company.

This is the absolute WORSE home warranty company I have EVER experienced!!! I don't even know how they are even still in business!!! My parents are elderly and in their 80's, trying to be patient with this crummy, piece of crap company! They have given my parents nothing but the run around. They pay a monthly fee to this garbage company, and they pay a $100 fee to get someone out to fix perform maintenance on their appliances, and nobody ever even comes out! They have also never been given their money back for their no call, no show maintenance men!!! So I tried calling the company, myself, while my Mom was with me, only to get a piece of crap automated system that prompts you to leave your phone number...but nobody ever calls back!

Arrived on time in fact, early fix my problem in the plumbing in the shower fast and well done let no mess. Definitely a good experience. This is my first experience with an emergency call and it worked out well. He also went through what he was gonna do to correct the problems in my shower stall.

The sales rep who called me was Anthony. He is a terrific representative of your company. I‘ve known I need to get a home warranty. I had Select Home a few years ago and their favorite word was no. They didn’t cover a single thing for me. Anthony gave me enough information to think Choice Home would be different. I really hope it is! Very pleasant experience working with Anthony.

We have been having problems with part of the house not having working electrical outlets. The tech was able to quickly resolved the problem. He was efficient and professional. At the time he was several miles away. Greatly appreciate his dedication as he came after hours to fix the problem.

I had an appointment for monday, july 7 and then the company called and said they couldn't come that day, so they made it for wed., July 9. When the man came the first thing he said was I need the check for $75.00 or he could not do the work. He didn't step off the rug by the front door. I said ok. He said let me see the check. I was upset and told him I did not write it out, because they had cancelled the first appointment and I wanted to be sure someone was actually coming, plus I needed to see who I was making the check out to. This is the second time the person who was here to fix something demanded the check first. I have been with this company for awhile and this has happened both times. Not happy!!!!

We were apprehensive about home warranty policies but decided to purchase one for our new home. We had a master shower plumbing leak in our new home a few weeks after moving in. We placed a claim that night. Someone contacted us and came out the very next day. We were very pleased with the work and service provided.

First and foremost, I would like to thank Blake for service rendered on 10 July 2025. After a brief description from me of the problem we have been experiencing; Blake proceeded to assess the problem, and retrieved the proper tools. From that point, he proceeded to rectify each issue. I would like to state that Blake performed effectively, expeditiously, and professionally.

The individual who provided service was thorough and kind. He able to fix my stove within a good amount of time and was able to answer any questions that I had. I enjoy the fact that I can call on them whenever I need them. I would recommend everyone to get Home Warranty.

I had a good technician, every time I call the price increases and the service goes down. My refrigerator was serviced and I was told needed 3 parts. It took 2 days to get the parts, so when the tech came back he only had 2 parts. They got the refrigerator working except for the 3rd drawer of the refrigerator and the tech told me it needed another part. That was over a week ago. I called twice when I saw completed on the website. I was told by Choice it's not completed. They are awaiting a part so the next day I called again, same response.

This was my first time calling about the issues with my fridge. The technician is good and professional. However, the appointment window provided by the Home Warranty was not in sync with the service company. For example, from Home Warranty appointment window between 2 pm to 4 pm; but the service company called and changed to other time on the near appointment time on the servicing day. This might have caused me difficulty with my daily schedules.

I filed a claim on July 2nd. Nothing happened until July 6th, by which point I had been invited to look for a contractor, as CHW could not locate one. The following day, I had found a potential contractor, but also received a message from CHW that a technician would arrive on July 8th, and that I should reach out to them to confirm. I did reach out, call went directly to voice mail, where I left a message to the effect that the time window would not work for me, with details of what would work. The technician did not show up in the window I had given, so I called CHW to find out what to do (my contractor or stick with CHW). Received another message that the appointment had been rescheduled for July 9th, so cancelled my contractor.

One thing I really appreciate is that when CHW give me appointment the plumbing company came as scheduled and on time. Did not have to wait 4 hours within the show up. It was no problem with CHW. What the contract stipulated is what they covered. No problems. I have had contractors with at least five maybe seven warranty companies that I had to cancel because not disclosing the full details about their coverage. For example; they'll fix the toilet but they don't cover bolting it down, they'll replace the wax ring but it doesn't recover removal of the toilet yes. I'm serious and I had to pay for that. Didn't need to want the company after that.

Rob from AAA is great. It’s the 2nd time I’ve used him. Very knowledgeable and very friendly. The only thing that disappoints me is how long it takes to get a technician to the house and then to fix it. That’s something Choice Warranty needs to work on. Being without a major appliance for 3-5 days is unacceptable. A technician should be at my house within 36 hours tops.

The technician came to check the AC unit. He found that the blower motor need to be replace. He reported to the Choice Home Warranty. The Warranty advises me to call the manufacturer to replace it. I feel disappointed and hopeless. I have no one to fix the problem while I pay for the warranty. Please advise me.

Scotty was the technician who came out to service my home for electrical problems and he did a fantastic job. I highly recommend him. I am a fairly recent customer to Choice Home Warranty, and I have been satisfied with their service thus far. I used another home warranty service in the past and I much more pleased with Choice Home Warranty.

Very quick arrival. Knew what he was talking about! I would recommend this guy. Good job CHW.. He resolved the issue and made recommendations to solve future issues.. He checked all switches and panels. I would have appreciated a receipt, that would be the only short coming on this visit but he was very professional and thorough.

I did everything to keep my air condition service. Have sick people and baby in home. Paid my premiums upfront. This claim should not be denied! Did appeal and was told if I get someone to fix air conditioning I would be reimbursed and was put on hold several times and rep was on conference call saying claim will not be covered and ask me to call her back. Why she couldn’t call me back. She called me. Bad business!

Tech was great, answered all my questions and let me watch how it was repaired. I'm 79 so I'm not going to ever try to fix myself. He answered questions while he did repair.. It was very interesting. I got a real class on garage door repair. Tech was very nice about answering my questions.

AC stopped blowing air and would not cool. Shut off for a while and turned back on, air flow started but not cool air. Contacted Choice Home and they had a tech, Gage C., from AirZone come out the next day. Gage verified the issue and was able to get us back up and cooling within an hour. Gage C explained everything as he checked and verified.

I was offered 818 dollars to replace my refrigerator. This amount of money is bare minimum if that any refrigerator in the 8 to 9 hundred dollars range is small and absolutely no features and will end up taking money from my pocket for delivery and installation and haul away which would leave about 750 dollars for the actual refrigerator which means I don't have many options and as for the Lowe's gift card they send it says it can be up to 30 days to receive the gift card in email so we could end up waiting 30 days to buy a refrigerator which we need asap since ours is not working. This is ridiculous. You would think they would expedite the gift card. I really feel that customer satisfaction is not their top priority. For what I pay for monthly premium you would think they would offer a better deal. Not happy with my experience.

G&R performed the requested service as a result of claim submitted for refrigerator, cleaned coils as the unit was not working properly, however it took 2 service calls to solve the issue. The second team was very good at solving the problem, would recommend G&R to anyone looking for quality work. They knew very quickly how to resolve the issue, great job.

Tech was on time, respectful and thorough. He was very detailed in how he worked and explained in detail in all he was doing. He was not in a hurry and was respectful of my home and cleaned up after himself. He made sure I was satisfied with his work and took care of everything.

Johnathan was well informed agent that knew his product well and was enthusiastic about the company's protection program. He answered all of our questions well without being pushy. We are happy with his service and will probably stay with the company at least for a year. If they raise prices in a year or change benefits we would probably re-shop. However, we intend to give Choice a fair try until such a time as some small print takes away some benefit we think we have. So, that's our honest assessment, the jury is out so to speak to see if your program turns out to be what has been represented!

Our refrigerator’s ice maker suddenly quit making ice. Good thing we have Choice Warranty. Their website went to the manufacturer’s website to make an appointment. All went well. The technician even called us 2 hours before our appointment to see if he could come early. It take him long to fix the ice maker. Highly recommend Choice Warranty.

Called in on Thursday July 3rd about leak. Automated system didn't understand any of answers so put me through to live person except all were busy so I was put on callback list. 2 hrs later still out. Called back but automated finally set me up. Let them know I had to turn water off at main valve or empty buckets every 45 min. Choice finally assigned case on Thurs night for someone to come on July 4th between 3 and 8 pm. Unfortunately my case was assigned to a company that was closed all weekend for the holiday. Went all weekend without water.

The gentleman that was assigned to my claim was punctual and quick. Was very courteous. We had some miner issues with the plan but those were resolved. It was more a lack of communication. But all worked out and I am pleased with service. I will always recommend Choice Home Warranty to my friends and family. Thank you.

Our A/C has been out almost a month (during the summer in Atlanta with three kids), and we're still waiting for Choice to install the new A/C unit. This company is mismanaged - understaffed and very little focus on customer service. They don't treat customers with respect.

The rep, Melvin, was very likable, knowledgeable and handled himself with professionalism. He emailed my documents as soon as we concluded our call, which is what he said he doing. I had previously called and was told that you didn’t cover Mobile Homes. Melvin cleared that up and even thanked me for my military service.

Customer service and response is very good technicians are very knowledgeable and helpful. I will most definitely recommend Choice Home Warranty to any of my family and friends. They made a very fast decision and replaced my hot water heater. Also took care of any other problems with my household appliances as well as my swimming pool pump.

Please DO NOT PURCHASE!! They are liars and don’t want to pay for anything. We have had Choice for many years as we purchased a multi-home multi-year warranty. We had purchased one with pool service. We called to get something done to our pool and they said we didn’t have the pool on our home. This happened 2+ years ago and they apologized and said they fixed it. Well to my surprise, the pool still showed on our rental years later (we have NO POOL) at the rental. They then said it was their fault and they see when it was discussed years ago.

Service is pending based on tech's recommendation that ice maker be replaced and waiting insurance approval. Cannot offer proper review until service has been determined and completed. So far, the tech has been very polite and informative. He does, at this point of the service, appear to be competent and I expect he will finish the job.

This is the 5th month of my membership and. So far I’ve filed 2 simple claims; my dishwasher wasn’t draining and my disposal had stopped working. The company replaced a motor in my dishwasher and completely replaced my disposal with a new one. Financially I’m either break even or slightly ahead considering the monthly fee, $75 service fees and likely costs of the motor and the disposal. So far I’m very satisfied with my membership. Also, the company sends out the best contractors. It’s a great relief to have one number to call and have things taken care of reliably, quickly and completely. Even if I wasn’t ahead or even that is worth paying for especially when most repairmen prior to this have been so unreliable or unsatisfactory.

My air conditioner stop working in June, 2025. June I was assigned a work order # **. My repair service was assigned to Red Power Repair. My first repair was scheduled for Saturday 6-21, technician did not show, rescheduled for Wednesday 6-25, rescheduled for 6-28, showed up 7-02, located the problem and informed us he would need approvable from Choice warranty. 7-9 81yrs & no AC.

Joseph ** was very helpful in helping me set up a new account. He was very thorough in explaining what would be the best policy for me and my budget. It is not effective until next month in August, 2025 so don't have any example of work done yet. I look forward to working with this company for future needs. I will be cancelling my current Home Warranty Co. in August.

Sales Representative Anthony ** was polite and knowledgeable; however, he might have pushed purchasing the extended year warranties a little too hard after expressing that I was not interested in that large of an expenditure at one time, particularly with a company I have not use before. Perhaps temper the sales pitch a bit.

ZNJ Communications and Electrical surpassed my expectations. They were knowledgeable in what they were doing and kept me informed throughout the process. They were thorough and even cleaned up after they were done. I highly recommend them. I would use them again. They were also very courteous and called me when they on their way.

Replaced sensor in dryer. Tech stated that dryer vent to the outside should be cleaned. He was informative and professional. It took nearly 2 weeks from the time I called until the service was provided. I understand that there was a holiday in the same period, but I feel an appointment should have been within 1 week.

The technician texted to let me know he was on the way. He was on time, polite and listened to my concerns. He took time to diagnose the problem and was able to fix it on the visit. He was easy to talk to and explained everything he did. I was very satisfied.

Igor the technician, was very pleasant and answered all our questions. We had ordered a technician for our a/c and needed someone quick because of my husband's breathing problems with COPD and never heard from you, so we had to call a company we bought it from and was trusted. Then you send us an email about reimbursement but it was too late. Not pleased with that but very pleased with Igor.

DO NOT, DO NOT, DOOOOOO NOOOOT GET A WARRANTY FROM THIS COMPANY!!!! They were unable to find a technician to service my AC. Offered me to find my own tech and they would reimburse me. Then they refused to pay the cost of the covered part (compressor) because the cost was higher than they were willing to pay. Pay more and go to American Home Shield

Overall experience was great with allowance for all questions answered. Knowledge and understanding were all evident and helpful in making this choice for this service. The representative was very polite, efficient and helpful and I am looking forward to the services. As a need for this service is very important, I appreciated the opportunity.

I put in a claim for the AC not cooling. I was not here for the initial visit because I was out of town, but he seemed to be nice to my house sitter. I was here for the second visit. He was polite, straight forward. He said the refrigerant was below the minimum. I would have maybe liked him to tell her to turn up the AC so not to burn it up or cause more damage, knowing he wouldn't be back for a day or two. Also, he was offered payment at the first visit and refused it, I don't know why, but they didn't reach out to me to get paid. I got the email from CHW that it was then put on hold. A little frustrating in the heat, but it was all resolved in a very timely manner so, overall I'm happy with the experience.

I called and spoke with a great specialist. She was knowledgeable, helpful and very pleasant. The process was smooth and easy. I have 30 days to review the contract and can cancel within the 30 days for a full refund. I haven’t used the plan yet, so we’ll see in the future how things go.

The process for requesting the repair service was simple. Instruction were clear and easy to follow. I was contacted quickly by the company that repaired my refrigerator, that they had an opening at an earlier date, which we took. The repair technician was on time, efficient, and neat. The repair was done quickly and now our refrigerator is running like new.

Michael was very professional and knowledgeable. He confirmed the appointment window, and arrived on time. He even sent a message when he was in the area. He found the problem quickly and fixed it. He also offered some advice for keeping the air conditioner in good working order. Would call again for an AC problem.

CHW is the worst to work with. They always find an excuse not to make the claim payment. I would not recommend them at all. They take too long to find a technician and look for the reasons not to cover the claim.

Service tech showed when promised. Knew exactly what the issue was and fix the issue. Service tech had a great attitude and was very courteous while on the job. I hope to get the same tech if I have another issue. I would recommend him to anyone needing appliance service.

When scheduling an appointment for a customer, CHW never request or asks the customer if the appointment time scheduled is appropriate for the customer. In addition, CHW makes it extremely difficult for the customer to file a claim at every step. Then, if a job is approved, CHW then charges bogus, outrageous fees for so-called “parts“. The parts to my hot water heater replaced is exactly 4 copper fittings and one rigid connector. That equals $380??

Our service rep was excellent. Very unhappy with Choice. A/C does not work, we wait three days for service, then instead of letting technician fix, multiple hours for fix decision by Choice. Now we wait three more days to get fix. Do you not trust your technician? Not what you portray when trying to get people to sign with your company. You make it hard to recommend.

Under 6 year contract with CHW, this is the first time I was refused to service. I paid $2400 in 2020 and yet was refused to cover my toilet replacement, why? The technician from Fair View Plumbing told me this is an easy job to replace and should have an easy permission from CHW.

Keith arrived right on time. There was a looming storm in the offing so he quickly started the job. The AC was repaired and blowing cold air in no time. Highly recommend him. Very good technician. He’s the kind of AC guy you want coming into your home when you have issues with your heating and cooling systems.

Very disappointed, it can’t be that hard to find someone to fix my washing machine. Washing machine repairs. I’ve been waiting three days. No one has contacted me about fixing my washing machine. Very disappointed have used you before and you were very prompt. This time is very disappointing. I’m still waiting for some sort of contact.

Call for help as A/C was making noise, left to do errands, arrived home to 95 degree temp. Sent AL of Sears Home Services to check. He was excellent, found fan housing broken, fan blade destroyed. We had service work done from our 3 years in house, but Choice denied claim, NOT HAPPY.

Tech was very knowledgeable and efficient. Arrived earlier taking advantage of being in area already. He was very courteous. He took time to explain the problem and the fix. He explained why some rooms are cooler and suggested steps to improve the unit efficiency. He was professional the entire time he was here.

Great technician! Great attitude! Prompt! Communicated well! Enjoy his interaction with customer! Ordered hose, which arrived within a few days. It took the tech just about fifteen minutes the complete the repair. Tested the repair to ensure repair was sufficient. No more water leaking from the dishwasher. Thank you, Choice for making this transaction smooth without issues. Nice man.

For some reason my fridge stopped working. The temperature has been in the 90's and all I could imagine was a ton of spoiled food. I quickly put in a request for service. I received a message from the service person to schedule within 10 minutes. But, then it began again so I was able to cancel. No hassle and all done online.

Sammy, with Helpers United Plumbing, was very professional. Not only did he find the leak I believed to have, he went above and beyond to inspect the other piping while here, only to find a couple more leaks. He repaired them in a timely manner, in spite of the incredible heat. He did it all while maintaining a smile on his face.

We had the Plumber from TS Plumbing come out and he was very nice and did the job we needed to replace the compactor. His name was John. He was not here any longer than he had to be and fixed what we needed. Very pleased with the job done.

Karen was awesome! I’ve been talking with her since we bought our duplex. Been busy and hadn’t reached out in months. She responded to me like it was just yesterday. I’m so impressed. Shout out to her for making a broken washer and dryer feel like it’s going to be better than ok.

The couple who arrived were on the job right away. I haven't had the work done, but they found that the hot water heater was still under warranty. Hopefully, it will be fixed quickly. It's pretty amazing that you want more words when the work hasn't been completed. When I first called this morning I wasn't able to talk to someone. The water heater is only 5 years old.

I've had apology for Many, many years now. There was only one time where I didn't appreciate. The service provider you sent Which are Sears For my dryer. After that every service partner you've sent has Been so nice. With most of them I've had an appointment within a day or two.

I had high hopes for this company. But am sorely disappointed. We began our warranty in November - you can't actually make any claims until your warranty has been in effect for 2 full months... Which worked out the first time - because our cold water stopped running to our washer in February. It was a quick fix after waiting OVER a WEEK for someone to come out. We have a utility sink and I just filled the washer with cold water to get it to work, yes it was a serious pain in the butt ... and I was pleased - but was wondering for the $85 plus the $150 over the last 3 months I spent, how much just having a tech come out would have cost and would it have been faster, even a couple days would have been nice.

The service I received from Just Better Air Conditioning & Heating Service. The two technicians Landon & Zion were excellent. The motherboard for my Lennox system had to be ordered. It took a few days. Once The part came in, they showed up earlier that morning and within an hour my air conditioning was running again. The service was excellent.

I’ve been a customer of Choice Home Warranty (CHW) for approximately three years, and my experience has been consistently frustrating. Every time I submitted a service request, they assigned a local technician (in my case, Rutledge Refrigeration and HVAC LLC). I was charged a $100 service fee for each visit, only to have my claims rejected with the usual explanation that the issue “does not constitute normal wear and tear” or is “excluded under the contract terms.” I’ve raised three claims so far - and not a single one was approved.

I called in for no hot water on 6-30-25 and I have to wait 12 with cold water before job order is complete, If I ran a business like that I would go out of business fast, this is Unacceptable And I ask for service on my furnace in April 2025 and I have the same problem that I called in for the owner of the company said remove the service panel door if furnace over heated, that also Unacceptable!

This company is not just disappointing; it's a predatory scheme built on misrepresentation of facts and outright lies. They are utterly unable to fulfill their contractual obligations, and anyone considering their services should be warned: Don't walk away – run! From the moment you sign up, it becomes clear this is a company designed to take your money without providing any real service. Their customer service is, without exaggeration, the poorest I have ever encountered. You'll find yourself stuck in an endless loop, hiding behind a "pager" system that ensures you never connect with a real, empowered representative who can actually help. It's a deliberate barrier designed to frustrate you into giving up.

I just purchased a policy from your Representative, Mervin. He was very helpful and knowledgeable. I currently have AHS. I have been with them for years and I was due for a change. Your coverage is similar, but your prices are better. Hopefully your service, should I need it, is also better.

This is the second warranty company I have had. Honestly, none of them are very good, so you have to decide if it is worth 600 a year to have it, plus the deductable. Call them and you will get sales or new claim or existing claim, but you will not get someone on the phone immediately. It is NOT at your convenience to file a claim. (888) 373-7924 or (888) 531-5403.

Tech showed up on time. He was Courteous, friendly. He Quickly determined why my wine refrigerator was not cooling. went to his vehicle, had parts on hand. quickly repaired the the cooler and was on his way.

Jerome was very helpful and explained everything to us about what was wrong with the washer, very knowledgeable about it. He had to order the part and someone will have to come back after the part come to our home. We have to call and let someone know the parts is in.

I politely advised I wasn't interested in an upsell, that I really only wanted to be month to month and Mr. ** continued to pressure me to buy the yearly plan. When I finally agreed and he got my credit card info, he tried to upsell me to a 6 year plan. WHAT? I told him no and to stop trying to upsell me. He then tried to pitch a 3 year plan...what part of DON'T UPSELL ME didn't he understand? I finally advised I'd just changed my mind and to cancel my request. He stated he already charged my card and I could call customer service for a refund. I asked him to transfer me and he said I could call the number and get it myself. I called Customer service and was told I had to speak to a different department and that someone would call me back. On the return call, I spoke to a supervisor who assisted me with the cancelation. Very shortly after, I got a call from Frankie asking why I'd canceled. He continued to harass me stating I didn't even give it a chance.

The good aspect is Great claim receiving communication, quick processing. However, takes too long to solve problems. Actually, none of my AC claims have been resolved yet! I am not sure if my home will be really taken care of. Let’s see what happens eventually! So far, My rate is pending.

have done for me. I would recommend them to anyone.

Low flow air ducts claim from tenants. We need to know if anything needed to replace. The technician examined and determined no damage duct or needed to fix anything. We appreciate the analysis and have a peace of mind that nothing was broken or malfunction. In the future, we will consider to call his company again if any major upgrade is needed.

This warranty program was ok in the beginning, I've had them for almost 2 years and have used them maybe 5 time. However, my dishwasher broke-down and the service person must have told them it needed to be replaced. Choice offered me $272 and when I called them, they replacement amount is based on the features of the appliance. I the adjustor to find me a dishwasher for $272, plus the cost of having it installed. He said it is what it is and said the most Choice Warranty will give on any appliance, including an air conditioning unit is $3,000. And to add insult to injury, the increased my monthly premium by $5. Really having second thoughts, found that their advertisement is deceptive, when it says it will fix or replace.

Had a problem with the vendor to getting a follow-up date for parts ordered - insisted CHW had not approved their request. Contacted CHW, spoke with a very polite and knowledgeable representative, who immediately handled the matter while I was on the phone - request was not submitted to CHW. The vendor called immediately and scheduled follow-up appointment for the next working day.

I recently had an excellent experience with J3R Garage Doors and Appliance Repair for a much-needed oven repair, and I highly recommend their services. My oven (a Bosch, gas range) suddenly stopped heating properly. It would preheat, but then the temperature would drop significantly during baking, making it impossible to cook anything evenly. This was a major inconvenience, especially with a busy family schedule. From the initial phone call, the process was smooth. I was able to schedule an appointment within two days, which was fantastic. The customer service representative was polite and helpful, and I received a confirmation email with the appointment details. On the day of the repair, I received a text message notifying me when the technician was on their way, which was a thoughtful touch.

Absolute worst customer support ever. They make it next to impossible to speak to someone in person after you purchase. I say next to impossible because maybe someone else has spoken to a live person. I have not. They either need a better routing software or just need to care about their customers more.

Had difficulty securing the appointment for the time frame I needed. Mainly due to not having a phone contact. It was done by text with poor response to my request. However, the company was able to pre order the needed part and only required one visit to install. The technician was prompt, courteous and efficient. Apart from the appointment issue I was very pleased.

It only took one phone call to Choice Home Warranty on Saturday morning to let them know of my water heater leaking and sent Desert Rain Company on Monday morning to assess the water heater damage and Choice Home approved a new water heater later on Monday evening. Thank you Choice Home Warranty very much.

I have had a Choice Home Warranty plan for about 4 years and they are horrible in their response to my request for service on my pool. This last time, I requested a service over thirty days ago and the only response I get is that my case is being escalated, which I have been told before and nothing happens. A month is a joke to receive service on a pool heater switch, I left Fidelity Home Warranty because Choice Home Warranty was less expensive and now I am So Sorry that I left Fidelity Home Warranty. Be Careful If You Chose To Go With Choice Home Warranty. My tenant is extremely upset with me because they cannot use the spa. THINK TWICE BEFORE YOU SWITCH.

My claim was quickly addressed and I truly appreciate it! The response time was just great!!! The technician was vey professional, identified himself upon arrival, very knowledgeable, and just awesome! He cleaned up the work area and that was a plus for me! I would highly recommend him to come back if I had another plumbing issue.

My AC blower motor was not working, so I had no AC. The technician came and replaced the capacitor, and everything returned to normal. Tim was fast, efficient, and knowledgeable. A great experience all around. Choice Warranty listened to my concerns and had a contractor come out asap. Great company to do business with.

This is not a good home warranty company - it is average. I requested service online when my refrigerator started leaking inside. The service provider did not arrive within the scheduled time. My original schedule was 8 am to 12 noon, confirmed by text and phone. I had to call the company to check the status. The person I spoke to stated that he would call the technician to find out and let me know. He called to say that the technician had taken longer than expected with the job ahead of mine and now would now be coming out between 2:30 and 6:30 pm. I was not happy to hear that because I had not been feeling well and a severe thunderstorm warning had been issued.

So far so good. I had a quick response to my filing the claim on line. A service person got in touch within 2 days (the leak is still small) and Choice got back to me quickly with my out of pocket cost which seems to be in line. I haven't heard back from the service person yet regarding installation timing but expect it shortly. That's the problem these days with everybody wanting to get a review so early in the process before the work is actually completed but so far so good.

Salesman kept trying to oversell, even after I said no. I came close to just cancelling the entire warranty. Other than that I have to experience a claim to evaluate further. Need to train salesman on when to stop selling or providing options after the deal is done. This is not buying a car.

My oven broke. Instead of repairing it they offered to pay for me to buy a new one. Unfortunately Choice Home Warranty offered to give me $770 towards the purchase of a new oven. To replace my oven it cost $8500. They are offering 8% of the cost. There is no Oven in the world that will cost $770. When I asked for an explanation, they told me “they are not responsible to replace the oven with the exact same model.” So I am grateful that they are giving me $770, but they are not living up to the expectations of a warranty company.

We bought a warranty with Choice. The first time we filed a claim it was for an attic gable fan. Before the completion Choice told us that they would ONLY cover up to $70 for replacing only a builders grade unit. My contractor insisted that there is no builder’s grade on a attic fan. They are all pretty much the same. With that being said if they do this to a $109 fan I can only imagine what they do for a more expensive break down. I will be canceling with them. It is not worth the aggravation with them.

I called Choice Warranty on 7/3/25 for services and damages to my pool. On 7/7/25 Mr Edgar ** from Blue Oasis Pool/Spa Services showed up at my house at 8:45an to provide the necessary repairs. I was impressed by his attitude and professionalism. He was very knowledgeable and on his departure I was satisfied.

This is the second time that Dante with Integrity Reconstruction and Building has come to our home to repair an issue. He is professional, personable, knowledgeable and trustworthy. I highly recommend him.

The air conditioning system wasn’t working properly, the home was as hot as the heat outside. A guy said that the system has to be replaced but your came and fixed it. It’s working perfectly fine now. I’ve called the tech back to say thank you very much for his very good and awesome service.

The technician agreed to come in a day prior to the schedule as we had an emergency situation. Work quality was very good. He also offered to do some extra recommended work which we did not have time for. Overall, a positive experience. Great job Choice team. Have a great day!!!

I don't like the fact that Choice keep going up on their deductible without letting the customer knowing. That suck. I did not like that at all. And then if you have two thing not working it would be $200. If a customer has something that is not working why do they need to pay a $100 for both

Filing a claim was easy, it is all online and within hours you receive an appointment with a professional technician. It is very convenient and easy. No need to call and wait to talk to a customer service representative. Our garage door opener wouldn't open, it needed a new belt and we were able to get it fixed the very next morning. Separately, we were able to replace the torsion spring as well.

First, my experience with Choice has been excellent. Each time, a technician who worked for the brand was utilized. Second, not only do they repair it, but the tech gives us valuable advice to extend the life of our appliances. Lastly, each technician has been friendly, professional and respectful. Our last home warranty program used local repair people in general labor which wasn’t helpful and often didn’t resolve the problem in one visit. Choice is the best!

So far no issues but haven’t had many claims made either so I’ll be giving another experience rating I’m sure soon. I’ve had one claim on a garbage disposal that was replaced and one or two claims on the air conditioner, and the capacitor was replaced both times. The only problem was both times with the air conditioner. The unit was left dirty with leaves and trash inside. I felt they should’ve at least swept that out before putting the cage back on.

My central AC stopped working on June 28th. I was scheduled with Sears Home Services on 3 July. The technician who came out was able to get AC to come back on but he diagnosed it needing a new motor. He called Choice Warranty to see if they'd authorize him to go and purchase the motor. Choice Warranty said that the AC had to stop running again before they could authorize Sears to go and purchase motor. The AC stopped working again and the technician had was only gone about 45 minutes and couldn't come back that day. Choice told me to call Sears back on 4 July. Only AI answered the phone for Sears and I rescheduled for them to come out 7 July. Sears came expecting a diagnostic fee when my AC was not fixed on 3 July.

The service man was a great troubleshooter who spent time to explore the possible problems that may be the reason for the A/C not working. He was very persistent in resolving the problem. He was a good worker, a good person, and someone I felt absolutely comfortable having in my home, working.

Attitude: Very Friendly and Happy! A little difficult understanding each other, but better than most. Very understanding of my needs and made some concessions to me to reduce costs and offer reduction due to my Military experience. I felt happy and educated on Home Warranties after the discussions. Thanks for asking!