Choice Home Warranty Reviews

I am extremely happy with my service they have provided to me and my household. They understood my issue and promptly filed my claim and approved it and dispatched it to a service tech to come look at it.

Brayan ** is an excellent agent and made my signing up with Choice Warranty feel secure. Excellent service. He is a good up-seller. Answered all my questions patiently. Highly recommend! Plan seems to be a good one in the items it covers most everything in the home. I forget to ask about an outdoor sprinkler system.

We were comfortable with the warranty service provided by CHW. The company who did the service, Chill Dude’s Comfort Solutions, were pleasant to work with and explained about the unit and what they did. The manager of Chill Dude’s, Nestor, was very nice and answered all our questions. He was knowledgeable and a pleasure to work with during the entire installation.

The process to file a claim is easy. Communication from the company is good. When a provider wasn’t quickly found, the company made me an offer to find my own provider and they would reimburse them. However, they did find someone after all. The contractor was able to get me scheduled that day. When he arrived, he was qualified, professional, courteous, and knowledgeable.

I was told that my AC was overamping through another company so I wanted my home warranty to come out and confirm. Salazar came out and assured me it was not overamping put my mind at ease. Thank you for your services Choice Home Warranty. So at this time I have not had to have anything replaced. I believe that in the future if needed I would recommend them. I believe that they will be here to help me. Thank you choice home warranty.

The tech that came out was one of the best techs that has came out, I wished if I had a problem again it would be him every time. He was very knowledgeable and walked me through everything he was doing. I wished you had sent him every time and maybe the problem would have been fixed right the first time.

The technician was on time, professional and was able to quickly diagnose and fix my garbage disposal. I was happy with the service and I didn't need to wait long for his arrival. I do recommend calling first, to confirm that you are here. I'm glad I didn't have to step out, and if so, I would have missed the appointment.

The contractor came and repaired the problem in 10 min. He got to the house just before the rain started. He found the broken part and replaced. He showed me the part then went into the house and checked to see if the AC was working properly by checking the temperature of the AC vent with a sort of thermometer

The customer service agents are rude and uncaring. I was with them for a long time paying way more than I would pay any other company and when I finally put a claim in for my air conditioner, they were extremely rude. Then my credit card was stolen on a Saturday, and they deactivated my account immediately and when I call to update with the new card, the customer service agent was extremely rude. The fact that my online account was deactivated in less than 24 hours of a past due payment, is not good business. My card was stolen on Saturday and they deactivated my account on Sunday. I will just have to go to another company because I do not pay to be treated badly.

Leak in shutoff valve for bathroom sink. Tech fixed leak and told me to check it for the next two days and if it still leaks to give him a call and he would return and there would be no additional charge. Very satisfied with Choice Home Warranty service. Called on Saturday and Tech was there on Monday morning.

I was able to get a timely appointment. A very professional and speedy service. My garage door spring was broken but now is working. Prompt and professional service, clear explanations, reasonable pricing, and the ability to solve problems effectively. They often mention the technician's knowledge, friendliness, and dedication to ensuring the repaired door functions perfectly before leaving.

The repair technician that fixed my refrigerator was fantastic. I was given an appointment for the next morning, but they called and said they could come same day if I would like. They texted me when they were on their way, diagnosed the problem quickly and with confidence, submitted for repair approval immediately and received approval in less than an hour. They had the parts to fix my refrigerator in stock, and actually came back the same day to finish the repair. They were very nice, polite and respectful. I would absolutely want them to help me with any appliance repairs in the future.

The technician was awesome and very polite. He checked out and cleaned out my dryer. He went above and beyond. He was very polite. I would highly recommend him and use him again if needed. I’ve been very happy with the technicians that have been sent me through this warranty program.

I cannot say enough good things about this guy. He came and diagnosed the problem right away. Then he returned the next day and spent 2 hours cleaning out the drain line to allow water to flow into the drain trap below. In addition, he told me how to prevent the problem from reoccurring. He was a gentleman. I would highly recommend him to anyone in the DFW area.

My washer broke down and needed repair and long story short, it was deemed unrepairable so Choice Home replaced it. The repairman was very knowledgeable and said it may be fixable or may need replacement, depending on decision of Choice Home. All I want to add is Thank You, Choice Home for replacing and being true to your word.

A service request was filed for the air conditioning unit. The dispatched technician conducted an assessment but did not perform any repairs, concluding the unit was functional despite reported noise. Subsequently, the unit malfunctioned two days later. A complaint was lodged via the CHW customer portal in the early morning, resulting in a service appointment within two hours. The prompt response from CHW is highly commendable.

Great service! The technician got the job done so fast and found so many things that were wrong with our system. The technician was transparent through every step and didn't try to hide anything from us. Our AC is great now! It is almost too cold now, haha, but that's a good problem to have in my opinion. I'm sure as the real heat will soon be on its way, we will be glad that our AC works so great!

The technician was respectful, informative, and explained what was needed for the repair and why the repair couldn't be completed that day. Friendly, communicated, didn't treat the old lady as if she was invisible. It was nice to get quality work and customer service, which is rare these days. If needed, I would definitely request this technician.

The work was done efficiently. The Technician was friendly and explained exactly what he was doing as he was doing the repair. He arrived within the agreed-upon time frame, having stayed in touch to let me know when he was on his way to my house. He had with him the appropriate tools and parts for the job.

My plumber was, I don’t believe, exactly honest. My added fees are ridiculous. I pay monthly and a service fee. Plumber talked about all the necessary parts for fitting the water heater. I have copper and all the necessary piping on the current heater. I think I’m being scammed for money. He can use the parts available without adjustment.

I am having a breakdown of a home appliance. The staff has been very helpful in setting up an authorized inspector who has come and will be ordering the part. All seem to be efficient I will have more to report when the job is complete. This is all I have to say right now.

I called on Saturday the weekend to schedule an appointment. Your computer system because there was no live help at the time did not work very well. Kept re-asking the same question multiple times. I had to call back your main number but they don’t handle you know any kind of appointments so I lie. I got what I wanted but it was like pulling teeth.

I've made several claims. Very prompt with customer service. Easy to start a claim. Follows up on progress of claim, every step of the way. They assign the appropriate business, all of whom are reputable businesses in the area. Have not had any issues with Choice. Very happy with this company. Would recommend Choice to friends and family..

Miles was top notch in every way! He is very knowledgeable and informative. He is a class act and a huge asset to your company. I will definitely refer your company to colleagues and friends. I am more than happy to be a customer so far. Thanks for being a great company.

Jim was so friendly and professional. He answered all my questions and was not a pushy salesman. He stood behind your product and assured me the reason why your company has been rated #1 was because of your customer service. I signed up for 3 years! Shout out to Jim!

Completely took care of our Washer repair and restored it to as good as new! Technicians were professional, knowledgeable and courteous. From the first call for service request until the completion of the job. The team kept me informed. They showed up as scheduled and within the allotted timeslot. Parts arrived quickly.

The IVR system is NOT very intuitive and does not respond well to voice OR keypad entries! Very time consuming and frustrating to try to file a claim! Even when I tried to request a customer service representative it couldn't understand me. My phone works fine! That's all I have to say.

Contacted your company to sign up for a home warranty as you are rated the best. Your representative was very informative and gave me Excellent service. Thank you. I am now signed up for home warranty service through you and although I hope I don’t have to use you. It’s nice to have that peace of mind knowing my home is covered.

This was my first call into Choice since we've had it. I have to say, the way until the technician could get there was a bit too long for my taste, 4 days, but that would be a 1st world problem. All in all, the technician came in, diagnosed the issue, the part was with him and no more down time.

Extremely Disappointed with Choice Home Warranty – Avoid at All Costs. I had a truly frustrating experience with Choice Home Warranty and feel compelled to warn others. When my HVAC system started short cycling, the technician they sent diagnosed the issue as clogged coils due to poor maintenance and denied my claim outright. I appealed the decision, and they instructed me to get a second diagnosis at my own expense.

Seth with Crawford Heat and Air was great. He kept me informed, was on time and fixed the problem. He was professional, respectful of me and my property and was easy to work with. The motor was replaced and things are running smoothly again. Great job Seth with Crawford Heat and Air.

The technician was polite and professional. He asked the important questions and proceeded to assess the situation. He found the problem made the necessary adjustments and he asked if I had any questions for which I did not. He told me who to make the check out to and he left. I thanked him on the way out.

I spoke to Luke ** this morning. He was very helpful and so far I am very pleased with the information he presented to me. Very easy to understand as well as helpful as possible to a senior citizen. Yes I would recommend to a friend. I am looking forward to a long partnership with Choice Warranty. I’m hoping nothing breaks down, but as your company knows, we never know.

I filed a claim on a Friday morning and by 3 pm the next day, Saturday, a technician was at my home to assess the issue we were having. We will be needing a new icemaker installed. On Monday I called and they verified we are just now waiting on Choice to approve the replacement.

Choice was able to secure a repair company promptly due to the nature of my reported problem. Redstick Air worked with me on repair appointment time. He was prompt and explained the problem and my options. My unit is now working. Redstick Air was prompt, courteous, and able to complete the job.

Excellent service by CoolAir Logic out of Crestview. They were prompt, kept me informed and did a thorough inspection. My AC is now working like a champ again. The technician also talked with me about ways to help keep my system working properly and how to improve efficiency. Very happy with the overall experience.

Had a heat spell, noticed the air upstairs not cold and set up inspection of my A/C through the choice warranty website which was very easy, appointment scheduled about a week later. The service technician diagnosed a leak in the system and refilled the refrigerant, saying he would not look for the leak until it runs out again, so it's working now, still have a leak, hopefully doesn't run out in the middle of the summer. Hopefully, they find the leak and fix it the next time and earn the 5 stars.

The technician from Premier was very insightful and helpful. He came when he said he would and took care of the issue very efficiently. Also, he was polite and answered any and all questions from our family. The price for the service was reasonable and the cost of repair was as well. And he didn't stall while working to make the time last longer for the work either.

"Choice Home Warranty is the worst company to deal with. When your system is broken, there is a significant distinction between what they say when you sign up and what they do on an ongoing basis. I’ve been with them for a few years, and I’m very disappointed with their service." Their business practices are dishonest.

The service lady returned my call quickly and my work request was completed with no problems. As soon as I got off the phone, I received an email with all the details for my work request. The lady walked me through the process of what should happen to complete my work request. Thank you so much!

Had to make a claim on a dishwasher. The process for submitting the claim was very straightforward online. A date was set up for the technician to come out. After waiting all day, and no technician, we started to make phone calls. The number provided for the technician was of no help in that it seemed to be some national center, and they could not give us any local help. The next day, after we called Choice warranty, they said we had to wait 24 hours so they could contact the technician.

So far we have had to call twice and Choice has been responsive. Wish they were a little more involved with the contracted companies. Just had to use them and they were not aware that the company that came serviced my A/C unit. Changed the part, but the company left trash around the unit. WOW soooo when the unit breaks down sooner than later and could have been prevented. Choice needs to speak to their customer.

Service call was initiated due to the downstairs AC system not cooling properly. Choice kept me informed of the progress of assigning a technician to come and diagnose the problem. The Technician arrived in a few days and was very nice and professional and was able to fix the problem with no issues.

I had a water leak in bathroom. The Technician came right over and fixed it. The company did a great job. I am very much pleased with this company. I would recommend this company to my family and friends. I have some more property I am wanting them to take care of everything.

We have had Choice Home Warranty for 11 months. Luckily we have not had to use it until now. We placed a claim when our water heater started leaking water and the pilot light went out on a Saturday. Got a claim # and contact for help but they would not be out until Wednesday am. Wednesday came and went. No one so I called. They did not have us down for a service call but could come out that evening.

After a major surgery being on crutches I accidentally knocked a small item in the toilet midflush. It got stuck down in it. Choice refused to cover the expense of fixing it saying it was misuse. They don't pay labor either so when I had a leak in my kitchen sink, I paid the $100 and the part cost $5. Now my monthly cost has went up after a year. DO NOT USE THIS COMPANY. THEY PICK AND CHOOSE. READ THE FINE PRINT AND LIMITED CLAIMS PER YEAR!!!

They could not find a tech to work on my HVAC for 14 days. They require a test on a broken unit that they do not pay for that runs $1200, they also have small max payment of 3000.00. During my breakdown I asked to speak to a manager and they did not let me. I was a customer for 5 years and that is how they treated me!!!!

The response was very fast. The appointment was for two days later but Jon from Forza Garage called and asked if he could come sooner. He called when he was on his way and once there, diagnosed the problem quickly and immediately called for approval to replace the opener. He waited until he got the approval which was issued very quickly and had the new unit installed in a very short time. Best service I've ever received.

I would really recommend bundling your home warranty with an Endurance warranty. You really save, I mean really save. When the representative told me my monthly payment for the home warranty it was half of what I paid to American Home Shield. Half. I couldn't believe it, I asked him to repeat it twice.

Very comforting exchange with the agent who took the claim information and in helping get an appointment scheduled and a technician assigned. We found we had to talk directly to an claims agent because the website kept throwing an error because we had started a claim about a week ago for the same issue which seemed to resolve but has not returned.

Timely response by the company for all my service requests. First time when I called my request was completed faster than I thought by a professional service provider. I would surely recommend this company to the people I know if they need a coverage. Five stars to Choice Home for an excellent service they are providing. Thanks.

This was the first time requesting a repair with choice and I was not disappointed. Repair man came when he was scheduled and he was a true professional. He had the diagnostic equipment and explained the problem, in detail, to us. He had the part he needed and was done in under an hour. Standard fee covered all. Hope I don’t need them again soon but I am glad I have them.

Exceptional service technicians are invaluable to customer satisfaction. Providing clear communication builds trust and ensures a smooth process. Thoroughness demonstrates a commitment to quality workmanship. Maintaining a clean workspace reflects professionalism and respect for the client's property. These qualities contribute to a positive customer experience and build a strong reputation.

William came from Fuse HVAC and appliance repair. He was polite and got to work immediately. He diagnosed the problem, and said he would present it to CHW to have a part ordered. He further stated taxation when the part arrived, Fuse would contact us with a date and time to come and replace the ice maker parts. It was handled very professionally by William.

Buyer beware!! I would never recommend this company, and will be canceling our policy as soon as we receive the $194 that they are offering us for our $700 Frigidaire microwave. I spoke with several employees who were unwilling to help, even after writing an email to the CEO still no help.

They very good explaining things to me how my contract work and what all this cover? And how things and how things works. My some broking your house. You're calling, you get a work order done and they would come out and fix it or replace it. They were very helpless.

Tech showed up on time and serviced my refrigerator problem quickly and accurately, very satisfied with CHW services. I have used them a number of times over the years of my warranty and they have always had my issue fixed or on one occasion when my appliance could not be fixed I was reimbursed for the value of my appliance.

It's odd but I choose to call Choice Home Warranty myself and on my first attempt for some odd reason the phone was disconnected. I decided to call back and the Representative Mr. J. ** was knowledgeable, respectful, and so great that I ended up not only buying one year of warranty but three. Thumbs up for the people working for you to protect all of us that need warranty!!! Thanks Linda **

Worker arrived, got his work things together and started doing his job right away. He knew his job well. He didn’t waste any time and began working as soon as he got situated removing parts and adding parts. When finished, he put all things back in place, cleaned his area of work and very politely wished us a good Sat. Picked up work bag and left. Excellent worker.

Johnson Builders tech that has done all the claims NAME is Tim. He is personable. I would recommend him all the time. He is the reason I renewed with Choice after having them for 6 years. He is more than just a tech. He has become a friend I trust sincerely. William **!

1 star because zero wasn't an option. Misleading text in their most expensive plan. I had 7 claims to get ready for a new home move in and they denied all but a rekey so I paid $420 for a rekey. BOGUS COMPANY. DON'T BUY IT. THEY ARE IN BUSINESS TO TAKE YOUR MONEY AND OFFER NOTHING IN RETURN.

Dishwasher stopped working. Call Home Warranty company. Have a very prompt in setting up and having someone come here to check it out. After his report I was told that the dishwasher cannot be fixed and they were going to prorate my Dishwasher. Very happy with what they offer. Would recommend this company.

Filing the claim was quite easy and I was able to submit it in a short amount of time. We had a technician come out within 3 days. The only drawback is that I received two texts and two emails providing me with different appointment dates/times. When the actual repair company called me, they said that those notices were to be ignored. This process needs to be improved. The technician was quite knowledgeable and was able to repair our garage door opener/door fairly quickly.

The technician Ben spotted the issue with the garage door and was very knowledgeable about what needed to be done. He got right to work and the job was done within an hour. He showed up on time and was very nice. At this time I would recommend your warranty service to family and friends.

The first company My Appliance service did not fix the problem and Choice sent a different company UTG Appliance and they were great. They went through the entire range and found loose overheating wires and solved the problem and I was not charged the copay for second call. Great service!

Thank you. We had our best ever experience with a service person! Ammar was amazing from his warm hand shake... to his professionalism. He knew exactly what to do, did it timely would not let me help clean up. Thank you Ammar! I am so happy to recommend you to friends and family!

I filed the claim on May 8th. Technician finally came out 5/16. Now I have to wait for a return visit by the technician on 5/21. The reason I gave a low rating has nothing to do with the service provider. It is with your company taking too long to get a technician out here in the first place.

Plumber that was sent out to repair problem was very courteous and professional. He immediately knew the problem and made the repairs in a timely manner. A nice and respectful young man. I would recommend this company to friends and family.

Paid in advance for 3 yrs contract and after 2 years put in a claim on May 2nd. They assigned Sears Home Services for repair services. This company canceled 5 times & 19 days later no help! Unacceptable.

I filed a claim for heat repair during a cold period. After 3 days, I called back to check the status. I was told no one had picked up the order yet and to wait another 24 hours. Waited. Call back 24 hours later and was told the same thing after a week. I asked them what the expectation was and how long that I would have to wait. I was told that I would have to wait until someone picked up the order.

Derrick was on time, fast and very friendly. The job was done with a timely manner. He accessed the issue and replaced the disposal. He also took care of disposing of it into my garbage receptacle and left no mess. I would definitely recommend him for other jobs.

My technician identified and corrected the issue quickly. It turns out the starter knob on my GE clothes dryer had cracked on the inside. Thankfully, the technician had a replacement on hand and had it working in less than 5 minutes. My only regret was that I had to pay $100 for the service call.

On time, professional, address the problem, fix the problem. Knowledgeable. Answer questions. With a smile. A very nice person. I definitely will have it again. Very, very satisfy. I hope I don't need this service. Oh Hey, wow, but if I do I would like for him to come back.

The response was quick. Technician was out next day and solved plumbing problem. I also thought the technician was polite and competent. The problem was at the home of my tenant, and I needed to be contacted, and this was done in a timely manner.. I was happy with this service.

The technician was very pleasant and very courtesy. I was very pleased with his work, and how he explained what he was doing and showed his work. I will let others know about Choice warranty. Their service is quick and provides a one-day response. The Choice warranty is number one my book.

Technician Gregory was very polite, he came in, took care of the problem and said, "Have a good evening" when he left. He made sure to put things back in place and I really appreciate his visit. He made every effort to make sure the fan was working when he left.

My refrigerator quit cooling. I requested you send the last company that worked on it but you refused. The tech you sent said it couldn't be fixed but you did not accept his findings and now you want to send the company I requested. As far as I'm concerned CHW has done a terrible job. I have wasted over $300 on incompetent techs with no satisfaction.

AC stopped working, I called it in around 5pm and my unit was working by 230 pm the next day, I'm so glad I have Choice Home Warranty, the person that came by was very professional and friendly, if I ever have an issue with my AC unit again I'm going to make sure I ask for the same company LOVITT'S ...THANK YOU LOVITT'S for your help..God bless you. 🙏

Seeing the pricing and the services Choice Home warranty offered met what I was looking for.

My technician was very polite and kind. He had to come twice because he ordered a part. Unfortunately, my dryer quit working after one load of laundry but I had to leave town and just got back in town to be able to take care of it. He was great. The part is a part that if dryer gets too hot will automatically shut off.

I was a little disappointed at first because the scheduler told me a specific time he was going to be at the house, then changes the day after they never showed up. The repair man was good and found the problem fast. It took less than 3 days to get to my house. Now it’s waiting for the part. That's taking the time.

Choice has always taken care of my broken appliances. The only bad experience I ever had was with an air conditioner when the repairman could not get the condenser and then after a week did but charged me a lot of money in addition to the service fee. Saying this was not covered.

Choice Home Warranty was great. The guy did a very good job because he didn't come just to fix something, but he also explained everything clearly to me. And then he did his job, and it was working the way he said it was going to work.

Technician said the 220 was out and we need to get an electrician. When I got home I found the breaker was not pushed on. I reset the breaker and 220 was restored. I can’t believe he couldn’t do that. $85 for that?! I cancelled the call out for electrician since power was restored.

Plumber was very knowledgeable and followed up on his commitment. Service was timely and I am following his best treatment advice. Would recommend plumber and service in the future and am hoping this problem has been resolved completely. Sewer line backups are not pleasant at all but plumber had a lot of experience with this issue.

I recently had a claim with Choice Home Warranty for my leaking faucets and my jacuzzi. The jacuzzi motor was covered. But I was disappointed because the switch, which was more damaged, was not covered. It is also hard to get them when I’m trying to check up on claims. I have to call another number in order to talk with somebody. But if I was calling to join in, I would get somebody right off, then they have to lead me to someone else. Overall, they have provided excellent service. They have been sending people out, whoever is in this network.

I was looking for a new home warranty because I had American Home Shield, and online, they say Choice Home Warranty is supposed to be number one. It seemed to cover a little bit more.

I put in a claim for my doorbell and an electric switch that was not working. The claim was denied even though the electric switch is covered apparently it was something to do with the technician not waiting for approval. My big issue is that I could not get to a claims representative. I kept getting put back into the queue. It took me five days to get a hold of someone. I was so frustrated. I was crying by the end. I had an appointment and the phone did not ring through for some reason and I kept trying to call back and when I tried to call back the number they left for me I’d be back in the queue again. Wasted so much of my time. I also was not happy when they replaced my microwave. I don’t call that replacing when you give 70% of a cost 17 years ago and you don’t even pay for the installation. It cost me more than it did you that’s your replacement. Yeah I’m not always happy with this company. So quick to say no.

It is great, but you can’t get right away. Sometimes it takes couple days and also depends what kind of appliances requires service. I had good experience so far for service, within a week. Also, you have to make sure coverage. Always ask for policy, and review it before you buy it.

The Open and Flowing plumbing company was fine. They tried to unclog the main laundry pipe with a snake but found the pipe totally collapsed and about 8 feet of the cement floor needs the be jack-hammered, dirt removed, walls opened and the length of the pipe with mainline sewer connection replaced. It’s a major job that Open and Flowing could not repair or handle. The issue still remains, a blocked pipe. I found a plumbing company, Embrich Plumbing, that can do the required work, tel: (618) 343-9899. It’s pretty urgent since we now have sewer blockage/collapsed pipe. I would like permission to proceed with pipe replacement.

Without any delay they got on it right away and hook me up with the reliable AC company who took care of the problem efficiently. I had someone looked at before Bosch Brothers and told me my AC coil is leaking and it was not the case. The drains tube was blocked.

The agent I talked to was very professional and polite. She was concerned about my situation. So far, I have not had any problems with them. They are very efficient and knowledgeable. They make sure a technician get in touch with you as soon as possible. The technician that they have sent in the past was very professional and knowledgeable. They were kind and was concerned about my situation.

I just renewed my Choice Home Warranty, and I was thoroughly satisfied with the person I spoke with who reinstated my warranty. I was very thankful and grateful. We previously had our service with you all and it was great. I will recommend this company to anyone. The salesperson and representatives are always polite and accommodating.

Went right to problem and fixed it right away, very fast! Repairman was very courteous and knew what to do as soon as he went out to the compressor. Would totally recommend Choice Home Warranty to everyone I know! Tech man was very courteous and called that he was on his way to house.

This is a dealt and deny warranty company. Their polices are riddled with so many exemptions that they can basically deny anything. For example, they denied my air conditioning leak fix because they have a policy which states stating that Refrigerant Line Sets are excluded. Where else would you have a leak in Aircondition system?! If you are considering this company, STOP!!

I called to make a payment on my Warranty account. Was pleased with my experience. The process was relatively simple, and it didn't take too long. The representative was courteous and concise in his explanation. The only drawback, though, was that I didn't fully understand the different payment plans. Other than that, I was satisfied with my call.

We have requested service on our dryer twice in the past couple of weeks. These issues are the same whenever we have requested service on any item. Somewhere along the line the service time is just set through email without contacting the customer to see if that time will work for them. My wife and I both work and as many people do we have other things to take care of even after work. If a call could be made to see if a purposed service time will work for us would be appreciated. We can work around almost anything, but just picking a date that seems to work for the service tech does not seem like a good plan when it comes to customer service. Thanks for your time. Ron **

Our garage door closer stopped opening and closing the garage door on a Friday. Went on-line and reported the problem to Choice Home Warranty. Choice identified 1st Garage Door as coming to fix the door on Wednesday. 1st showed up on-time and diagnosed the problem...then fixed it. Problem reported and fixed in five days. Good stuff!

I cannot tell how this claim is going to be handled because the plumbers will not be here until 3 days from now. But CHW responded extremely quickly setting up an appointment for us. I do wish that the appointment was with a better known company in our area, but we will see come Monday.

Choice said it covers mechanical failure but when that happens, they conveniently add in that my garage door wasn’t maintained. The supervisor really had to look for a lame excuse to deny my claim. They should cover broken garage doors. Period! We have only had this policy for a year. What is the point of the policy? I am canceling the policy!

This was the second attempt at repairing my microwave. The most recent microwave repairman from Bodewell Applicance Care was truly knowledgeable and professional. He quickly diagnosed the problem and made the repair. My microwave no longer causes the circuit to trip and works very well. I highly recommend using this company for future repairs. Thanks.

Technician showed up at the appt time and completed timely repair. The door seal had two tears in from use. He had a new designed seal with him. Cleaned up inside the washer water and made sure no further leaks were seen after seal replacement. Time to schedule and have repairs complete was two days. 100% satisfied.

The initial appointment setup by the plumber was 5 days after I reported the issue even though the issue was an emergency. As a result I had to pay another plumber from another company out of pocket to get this emergency addressed in a timely fashion. I am grateful that the plumber moved up the appointment 3 days but that was still too long considering the level of emergency I had.

My washer/dryer, stove and microwave shut off due to an electrical issue. I registered the claim in the morning and heard from the contractor within an hour. He was able to respond that same day at noon. He fixed the problem within 10 minutes. I give Choice and the contractor and excellent rating for expeditiously handling my claim.

They really don’t want to pay claims. I do not recommend this company. Don’t waste your money, there are good home warranty companies out there; this is not one of them. I have yet to have a good claims experience. They suck.

The repair man was excellent the first time and this repair was also excellent. He is thorough, timely and very knowledgeable. He explained the problem. He then explained exactly what he had to do to repair my dishwasher. I pay for the 5 years contract and just resubscribed - never been disappointed. I have recommended to many friends.

My water heater and laundry washer stopped working and I put a ticket and Choice home warranty found a contractor and fixed it. Water heater took some time (a week) to fix as they worked on finding a right contractor and washer was fixed within a couple of days. I was happy.

The subject basically says it all. Within 24 hours of filing my claim online, I received a resolution and an action plan. The technician who came out to evaluate my concern was prompt, professional and patient as I explained what was going on. I have used this company for 2 other properties and, if I'm fortunate enough to acquire another, they'll be providing that warranty as well.

The representative I spoke with was excellent. I called in feeling frustrated and was seriously considering closing my account. However, his professionalism, patience, and willingness to help completely changed my experience, and I’ve decided to give Choice another try. That said, as your monthly fees continue to increase—and with the claims service fee now at $100—it’s becoming harder for a retired senior like myself to justify the cost. Additionally, my experience with the HVAC claim in 2022 was disastrous and never resolved, which added to my hesitation about continuing my coverage. I hope future service and support will reflect the standard set by the representative I spoke with today.

My latest experience with the technician sent out by Choice Home Warranty went very well. He was very professional, and courteous. Also, knowledgeable about home A/C system theory of operation; as he discussed possible issues, how he would troubleshoot, and what he’d recommend the fix(es) would be. Got us back up and running in no time. Thanks!!!

This company was trying to win our business, but they have a sorry way to show it. I do not care to work with a company that is afraid to communicate with their customers. When we purchased a home warranty plan with this company, we made sure our pipes were included. They do not use reputable contractors, and when someone showed up (in a piece of junk vehicle), they put in the claim how the crawl space was flooded, Choice Home Warranty denied our claim. No one ever called us to let us know the claim was denied. We tried calling the person that showed up, we were sent to voicemail.

Choice could not find 1 tech in all of Pensacola. Makes no sense. I had to wait over 2 days just to be told to find my own in 96-degree weather and no AC. Terrible. I have 5 warranty with Choice. I do not know if I will renew if I have to do my own research to find people, the company should not sell warranties if they don't have the staff.

Our tech schedules for Friday and actually contacted me to see if he could come a day early. He came out, diagnosed the problem, ran it by the warranty and we are all set! No hassle and the issue is resolved. He got there on time and communicated with me. I am pleased with the service.

I have had Choice Home Warranty for the past three years and they have been wonderful. I am glad that I have them as a peace of mind. They have fixed my appliances and replaced two of them for me. Their vendor selections appears to be getting better and I've had zero issues just repair of appliances even an exhaust fan switch in a bathroom; they replaced my AC and hot water heater. Thank you, Choice Home Warranty.

The technician arrived on time with the parts he needed to repair the machine. Although the quarters were tight, he did a good job. I was able to use the machine after he was finished. Overall, very pleased. I am not much of a writer nor do I give out praise easily. Choice #Warranty came through THIS time for me.

They handled my issue in a timely manner. Once I reported the claim, they got back within a timely manner. Once the problem was diagnosed, they handled the issue to be resolved right away. I definitely would recommend Home Choice, it is a quality home warranty service, especially a homeowner.

I placed original claim in 10/25. The claim sat for over three weeks before it was assigned to a contractor Due to conflict with contractor getting calls for furnace repair and/or temperature (temperature has to be over 45 degrees to diagnose problem with A/C) my claim was not completed. Restarted claim in 04/25. When a technician finally contacted me, I found out my location was incorrect and the cause of the delay in services. For over a week, the temperature in my house was either 88 or 86 degrees. I'm a senior and cannot tolerate heat. Was close to having heat stroke//exhaustion when A/C unit was finally repaired. Will not be renewing my contract.

The most recent claim through Choice Home Warranty was good. The technician was great. He started the work late in the day, but he felt more comfortable completing it. We would have had to be without water, so he stayed really late to make sure that he got the job done.

The air conditioner had 2 air flow problems on being the air conditioner itself and the other being the air filter in the furnace The technician was very knowledgeable and polite and told me what had to be done to keep this malfunction from happening in the future. My son lives at this rental and I will inform him on what needs to be done to keep the air conditioner working efficiently.

Chris was "the best". He solved the problem with the ice maker instantly. He was very knowledgeable and personable. Cleaned up after he finished. This is the first time that I have had a repair job done well since I have been a customer of Choice. I am very pleased with this repair job.

I wasn’t able to get a claim done on-line thru the Choice site so I called and worked thru the prompts to talk with a representative. I had to leave my number for a return call and was very pleased with the timely return call I received for making a claim. The rep was polite and took my information and explained the next steps. I hope the next steps to hear from a contractor and make an appointment go as timely as my interaction making a claim.

Refused to repair our HVAC system when the issue was obviously due to normal wear and tear, which they promised was covered. According to the consumer protection lawsuit filed against them in AZ, this is normal for them. They do a good bit of false advertising according to the lawsuit and rarely approve a claim. I hope the folks in AZ win, they have a great case!

Jesse, the technician, took the part to the store to get replacement. He called from the store and said "they" said the part was under warranty so the warranty company would not pay for the replacement part. When I asked, he said it would be an additional $80.00 for him to get it and install it that day. He said I could take a picture of the hardware and send it to Moen and they would replace the part. Since it has already been two weeks since I turned in the claim, I went ahead and paid the $80.00 on top of the $75.00 Copay. I am wondering how "they" would know if the part was under warranty or not.

Service has been good and reliable. There does seem to be some confusion in contacting the person that called in the repair. I have a duplex and both units are covered but I often get called when it is the other unit in the duplex that called in the repair. Otherwise good!

Since 2014, my husband and I have maintained two home warranty policies with Choice Home Warranty. Unfortunately, over the years, we have observed a steady decline in the quality and efficiency of service. Response times from service technicians became slower, and the quality of work diminished noticeably. In one year alone, we submitted three separate service requests for issues involving our refrigerator, sink, and washing machine. Each time, we were informed that the necessary repairs were not covered under our plan, which was both frustrating and disappointing.

The tech was very professional and efficient. He communicated the issue and what needed to be done to complete the task. He was also very friendly. My only complaint is with you because a part of the repair was not covered and so I had to spend extra money. He was excellent.

The Southern Appliance Repair Technician was very professional, polite and he explained the reasons my washing machine stopped working. He completely may service repair very quickly. I would rate this company as Outstanding!! To Choice Warranty, please continue to hire excellent businesses to represent what we as customer expect as quality care for the cost of our monthly expenses. Thank You

I had a leak, a plumber came out, he said it was from around the toilet and the seal, but he wasn't sure. He said, "Let it go and don't use it for three days," which I didn't. Then tried it back up, nothing happened, but that night, I ran my dishwasher, and I had a leak from my dishwasher, and I had a flood. So I couldn't use Choice. I had to get an insurance company.

This time the repair was okay. Paul did a fine job. The first part was wrong. It was too long. So he had to go and order some shorter ones. He was very nice. I was very pleased. The unit is working now. We're using it every day.

I have been with Choice Home Warranty for a number of years of years. On the afternoon of of May 14, 2025, I emailed CHW regarding my malfunctioning appliance. Within a short time, I my claim was activated and I was given details of the company that would service my appliance, with time frame for May 15, 2025

This warranty company is very poor in multiple areas. Some of the main concerns I recently had with my claim for a dishwasher:

I give Vance, of Simrel's Plumbing, LLC a 5 Star with 10 toes down on supreme performance of plumbing repair. He was on time, performed task with accuracy, precision and professional time. I have not experienced the leak around the disposal and bathroom. Since we had it repaired by Simrel's Plumbing. I would recommend Simrel's Plumbing for any plumbing issue that needs immediate attention and precision repair.

I have had Choice for about 3 years. I had to submit 2 claims. The 1st repaired without issues but had to pay additional cost as they did not cover the entire repair. The 2nd request cannot be repaired and they are giving a gift card that does not even cover the amount for a full replacement, I will have to pay about $200-300 to replace with the same type of appliance. They also raised the cost of coverage each year without informing you. I will be switching back to my company.

Was extremely pleased with home knowledge and service. Thank you so much for providing this excellent warranty program for homes. Recommending all my friends to your warranty program. As an ex real estate agent I have worked with others and I believe yours is one of the best, I did my homework before calling.

Last year, in June noticed that the A/C was not cooling down. In August we called Choice to report the problem. Choice sent a technician, and he determined that the unit needed refrigerant, Choice did not approve the repair. Accordingly, the “refrigerant was not authorized”. Later, I contacted “Hall Air Conditioning” to come and check the unit. The technician indicated that in fact the unit needed refrigerant but also other parts, however parts for this unit were no longer available. In his recommendation he wrote “Homeowner will most likely have to replace the system”.

Today I found that I had to seek a new Home Warranty service because of discrepancies in my most recent service. I spoke with Joseph at CHOICE and was treated quite well. The offer that was made was fair and benefited me in many ways. My service begins soon and I will enter a new review at my first claim but my enrollment experience was great.

Technician was friendly and knowledgeable. Made the process very easy. He was on time and worked quickly. I would recommend this business again anytime. This was the second company I had come and look at my a/c unit. The difference between the two was obvious and immediately clear. Thank you again. Thank you thank you thank you.

Good and fast service, the technician was knowledgeable and courteous, he was able to fix the issue as soon as he got the part needed. Arian was the technician that took care of the problem, and he offered to follow up if there were any additional questions or issues and left his number in case there was a need to call him.

Jayson (Owner & Veteran): I had an excellent experience with Corps Mechanical, LLC. Jayson, the owner and a proud veteran, did an amazing job. He called ahead before arriving and was right on time. My AC wasn’t blowing cold air, and he immediately diagnosed the problem. He took the time to explain everything in detail and in a way that was easy to understand. His professionalism, promptness, and expertise really stood out. I highly recommend Jayson and Corps Mechanical to anyone in need of HVAC services—I’ll definitely be referring him to all my friends!

I am writing to express my deep dissatisfaction with Home Choice Warranty. Despite the inspector clearly stating that the issue in question is covered under my warranty, your company has chosen to deny the claim. This is completely unacceptable. I’ve paid my premiums early and in full, in good faith, expecting reliable service and support when needed. Instead, I’m met with excuses and denials when it comes to a significant repair—exactly the type of situation a home warranty is supposed to cover.

The technician was great. He immediately professionally assessed the 2 issues was able to resolve 1 immediately. The 2nd issue required a return visit to bring a replacement part. The issue is the problematic appointment scheduling system. I was assigned an appt. time/window with no option. & it was a no show by technician.

I discovered my garbage disposal was leaking on Tuesday and Choice Home Warranty (CHW) assigned the repair to Onix LK Services. Onix's Leandro came the following day totally prepared to repair/change my garbage disposal. He also noted that my Delta faucet was leaking a bit and suggested that I contact Delta for a free replacement. He suggested that the replacement could be done through CHW. Leandro was professional in his demeanor and work and I'm truly thankful for his service.

First the warranty company farmed me out to Sears Appliance repair who scheduled me over a week out (5/12) from my initial claim (5/4) who then no-showed. When I called Sears back they stated that the soonest they could get a tech out was 5/22. After four calls to Choice Warranty and multiple escalations to a "supervisor" (5/12). I was told multiple times that I had to just wait for Sears to reschedule me. Then I was told that if I was not happy with that, I could find my own repair person and they would reimburse me the amount they wanted. I finally received a call from someone who said they have problems with Sears doing just what happened to me. He canceled Sears and said they would get back to me with a new company.

I like Technicraft home but my first two appts were rescheduled and I am now I am 4 weeks past the date I filed and still waiting on a repair. The water in the pool is getting worse by the day and is going to take weeks to clear again.

Looked up best deals and I got one to keep me with Choice Home Warranty! Price for service call went up but previous technicians were leaving because $60 for each trip charge was not enough. Now at $75, I hope they respond faster and are happier getting paid the $75 per trip charge! Recommend!

They sent a repairman out for a broken icemaker only to deny claim saying icemakers are not covered. They could have stated that at the beginning of the claim and saved me the $65 service call. They sent an electrician out for non working outlets then say they don't cover the wires.

The man came and checked our appliance and said it was broken and that we get an email about what to do next. I hope that someone is following up on this. If that means that we are going to get a new one or be reimbursed then I guess this has been a great experience. If it means that there’s nothing they can do then my experience wasn’t good because all I have to show for is a broken machine. The man that came was seemed to be very smart and insightful. He was courteous and came in a timely manner.

It was with ease that our issue was resolved; from making the claim, scheduling the service call, the response time of the technician, and final resolution of our appliance breakdown. All participants involved were professional and courteous; from the folks at Choice to the service technician. I highly recommend Choice Home Warranty.

My hot water tank blew, and when I bought the policy, I thought it was covered. But apparently, they don't cover the tank inside that holds the water, which is ridiculous. So I had to go out and pay for the whole thing myself, and I'm gonna start looking for a different coverage. I was very upset. When I bought it, I was told I had the best coverage. Obviously, I didn't.

I enjoyed the conversation about Choice and I Learned quite a bit about home warranty. I also had a few more things I added to the warranty and this was done with no problems and no great expense so sales went well. I’m planning on service being just as helpful.

I have to wonder if this warranty is worth the expense as I have yet to have anything covered. It seems as if most services are not covered under the plan so what really is the value of it? I had no issues with the technician so this is not about him at all.

Dissatisfied with Choice I had another company which I got an ASAP response. My water heater is still leaking as of today out of the pipe that comes out of the water heater. I had water all over my floor to 6 feet down You have to wait for a response and then you have to wait two weeks for a service man. Unacceptable. My daughter had the same problem. Had to wait two weeks for a heating problem where she had no heat with three babies.

Before when I had a problem with an appliance, my husband was there to fix it. Now that I’m a widow, Choice takes care of it, and I can always count on Choice. If they can't fix it, they give me an allowance to go buy a replacement. They fixed my washer, dryer, worked on my microwave, and replaced my dishwasher, so they’ve been pretty good. When I put in a claim, they're right on the ball. My washing machine had a problem, I went online, and I've got a repair man coming tomorrow. I can't ask for anything better than that. But if I have a question about something and I send them a message, I never get an answer, and that's my only gripe with them. My service call was $85, and it's gone up to $100, and I asked them why the increase, because being a senior, I gotta watch my money, and I never got an answer. But if I have a problem, I fill the questionnaire out, and they're right there.

I purchased a warranty with this company and they try hard not to cover your appliances. Buyer beware. I am a consumer that did not see the buyer beware warnings for Choice Home Warranty before purchasing our coverage. My water heater on my pool sprung a leak and was spraying and flooding my back yard so I paid a company to come and stop the water from coming out and flooding my back yard. When reported to the choice they claimed it was tampered with and refuse to honor their warranty. What can I do as a consumer? Thank you in advance. I just feel like I am being ripped off.

A CHW contractor punctured holes in our AC unit to force us to replace the unit rather than repair it. CHW was made aware and a second tech that they sent out to look at the unit verified the damage and confirmed the damage was done by the previous tech. CHW refuses take full responsibility and expects us to pay $6k to fix the replace the unit.

Called Choice Home Warranty for an HVAC AC problem I was having on a Friday and they had Air Zone AC & Heating out to address my problem on Monday. Ryan from Air Zone did an excellent job of troubleshooting and fixing my HVAC AC problem. Could not ask for better service. Thank You.

My garage came off track and I needed an new rollers, I reached out to CWH as I've done so many times because they are my home warranty company. I have been with CWH for several years and they always handle my claims in a professional manner and they listen to my concerns and CWH steps up and send individuals out who is knowledgeable on what is needed for the project. They are very reasonable and they will help you guarantee. If any one out here need an warranty company I guarantee you will not be disappointed.💯

I filled out their claim on their website on Sunday night and I received an email the next morning letting me know that someone will be there Tuesday morning. They came at 11 - fixed the problem and everything was up and running in no time. Excellent Service - quick service and no hassles.

Everyone was as it should be. Choice scheduled a technician within a reasonable time, he came on time, diagnosed the problem, got it approved and fixed it within 2 hours. Very satisfied - this was exactly the service I hoped for when I decided on Choice for my home warranty.

It takes too long for a company to come fix a problem. The homeowner has to find the model # if the number is off, then the member has to pay another fee. Also, if I have two plumbing issues, I have to pay twice. The monthly fees and service fees have gone up.

I was charged extra for a covered item, they tried to tell me it had something to do with something that wasn't covered, but I couldn't see how that had to do with it. Maybe you could make it a little easier to understand that you don't cover something that might be slightly involved with the repair.

Electrician came out 3 days later to tell me they have to replace 3 breakers in my fuse panel. I didn't know they had to write an estimate and submit for approval before the repairs are done. Approval came quickly but now I have to wait six days before they replace. I only have partial power in my house. Using extension cords to power appliances. Scared it's is going to cause more problems. Didn't have this issue with AHS. THEY REPLACED ON THE FIRST VISIT.

I signed up with them in February 2025. I called for service on 5/9. The tech showed up 3 days later. The pipe my A/C was cracked & leaking water into the house. They said my policy does not cover that. No one told me that when I signed up. This is a horrible company. They take your money but do not provide service. Do not deal with them. I never received a copy of my policy when I signed up. They take your money & do not provide service. Avoid this company at all costs. You will be sorry like me. I had to call someone local to fix my A/C system. I cancelled my policy with them. You cannot get no live. You have to leave a message, for them. A truly horrible company.

Choice home warranty is fake, they are not honest, as a senior you buy this warranty for a peace of mind but when you need them, they will find a way to leave you stranded alone. Reviews alone are not good enough, please ask a friend or see a consumer report before you sign. Will update after court decision.

The response time to claims has been immediate and the technicians have been knowledgeable and thorough. However, I switched from another company and this one is much better. As previously stated, technicians are good and response time when filing a claim is excellent!

When we bought our current home three years ago, I insisted that the warranty the seller was to provide would be Choice. This is the second home which we have used Choice. I just renewed our coverage for a 5 years period. What does that tell you? In the past I was not a believer in home warranty programs. Now I can’t imagine not have one and having it be Choice.

I already e-mailed a detailed history of Choice's response to my dishwasher problem to D **. Now, I am satisfied with the final outcome and response payment, as well as the telephone communication that followed.

Had CHW for 2 years. Until around May 1st you were able to call & speak with a rep. Now the # is either disconnected or you MUST get in queue for a call back which is a joke. Getting a replacement washer offer which is less than the cheapest washer at Lowe's (getting a Lowe's ecard for replacement). I want to see if they will increase the offer but cannot get a human to talk with. I will be REVIEWING on all platforms!

This company has repeatedly denied repair of appliances, instead they offer gift card to Lowe's for way below what it cost to replace the appliances. If you have top of the line appliances, be prepared that instead of repairing, they will only give you replacement dollar amount for the cheapest appliance on the market.

My problem was taken care of quickly and efficiently and the service provided was phenomenal! The agent that set up the service call was great as was the service from Sergi at Prompt Appliance Repair. He gave great advice and fixed the issue the same day. I would definitely recommend Choice Home Warranty!

Choice Home Warranty provides a quality home warranty experience. It is easy to submit service claims on their online system and they typically get back to me within 24 hours. I have found that their service providers are competent and friendly. And their annual costs and service fees seem reasonable.

My most recent claim was about a water leak underneath the house. It took about a week for them to come out and reseal a pipe and cut out a corroded piece. That was one of the better ones.

I have a broken pipe in my bathroom, the technician was amazing; however, Choice Warranty won't cover it, saying it was broken longer than my coverage began, my water bill and my knowledge say otherwise. I probably should of shopped better and went with my sister's recommendation and went with the home warranty company she has.

Disappointing Long-Term Experience. I’ve been a customer with Home Choice Warranty for several years and currently have two homes covered under their plans. Unfortunately, my experience over time has been increasingly disappointing. One positive aspect is that once a claim is placed, the response is relatively fast. However, the technicians they send out are often not knowledgeable or effective. In many cases, the real progress only begins when a specific technician, Israel Riley, is assigned to the case. He is excellent and fixes problems promptly and correctly — but getting him involved often takes unnecessary time.

I read the reviews for Choice Home Warranty and they were positive. I checked the ratings with some of the other sites. And it showed that Choice was evidently a good firm to be with. And I’ve had them out here several times working on things. And pretty much everything's been fixed like it needed to be. I do both online and speaking with a person and I like both options. There are things that are difficult to explain online.

Did a professional job. Came in and was ready for the task. Assisted in removing frozen foods from unit and started to work in a way to not allow the food to thaw. He assisted in the replacement of the foods and was in and out within 20 minutes. Great job.

CHW made it very difficult for reporting possible multiple sources of ONE problem. In this case, water leaks from upper housing floor with water dripping down to lower level. Technician sent from CHW refused to fix the possible small leaks from the multiple sources. AFTER 5 days of calling CHW, with NO responsible. Answering service only take a phone number without allowing the client to talk to anyone besides give us your 10-digit phone number and we will call back. After trying over 10 calls, finally reached a person. She said, "Yes, we have receive your report, we are working on it. You will get a report within 1 to 2 hours." No email. No one called back.

Terrible service, been almost a month and no help. They outsource to Sears, a totally inept and unprofessional company. Appoints broken, no shows, no way to get to the person fixing the air, no help, totally terrible company. Highly recommend never using Choice Home Warranty and I am cancelling for a refund if any and going elsewhere

It took about 10 days for an appointment. Needs new part with no idea how long that will take. A technician should be available within 2-3 days at most. What if this was a heating or cooling issue or the fridge was not working at all. We were promised a more timely response time.

The techs came a few weeks ago for a toilet that was blocked. It’s blocked again so they’re gonna come tomorrow. Then I have another claim for my microwave. They sent Electrolux out and then they ordered the part. They fixed it but it didn’t work. Then they came back and ordered another part. Then they came back and said they have to order other parts. They’re just replacing all the parts and I don’t know what the problem is.

Choice is a good company. I had one other warranty for a brief time but Choice is excellent over them. I've been with them for several years. I had some work done in the last 30 days and customer service was excellent.

Was extremely please with our service call. Efren was punctual, quickly took care of our problem, offered tips for future reference, and even cleaned up after himself. We'd very much like to request that you make a notation on our account that if we need plumbing assistance in the future, we have Efren ** get the call.

So I call Choice Home Warranty. 'Cause I needed to place a claim. This was my first time placing the claim. I needed to have one of my toilet fixed. The company they sent out was very nice, pleasant, they came. They did the work and everything is fine. They came in a timely manner within 24 hours of placing the claim.

I've been a customer with Choice for about a year. I've been with American Home Shield for about 10 years, but they just kept raising their rates and the cost of the service call. To be perfectly honest, the last couple of times I had dealings with them, they were difficult to deal with, unwilling to respond and repair the air conditioning quickly, and I think they lost their way.

I found your customer service rep, Jordy, a great person to work with. Took the time to explain the policy, the benefits and features and pricing in a clear, concise manner. I look forward to seeing how this Home Warranty Program will help me save money in the future, when and if I need it, but for now, the signing up process was very easy.

The agent, contacted by me by phone assigned an AC Company that had no contract or dealings with Choice Home Warranty. No one came to my home on the day assigned by Choice. Several days later I contacted the assigned AC repair company and was informed they had never had a contract with Choice. I called the agent again and was informed he would assign a new AC contractor. This was not done. After a week or two I called Choice again, and was assigned a new AC technician. I was given a new date for him to come to my house. He was unable to come. I called Choice again and was informed the new AC tech had been sick. I was never previously been informed of the tech's illness. A new date for him to come to my house was assigned. He came at scheduled time and was courteous and efficient.

Ever since I’ve been with this company, I’ve gotten nothing but the runaround. Seems like I’ve paid to get told no. They've declined every claim I’ve made so what’s the point of getting coverage?. I’ll tell you the point to throw money away. This company is a scam!!!!

The gentleman who made the repair was professional and courteous. He was very efficient with the time it took to make the repair. He arrived earlier than expected which was nice. He was able to assess the situation and find the problem quickly. He focused on the problem and what was needed to make the repair and didn't waste any time.

This issue could of been resolved on 1st call out but tech said the heat strip was good, yes it does warm up but it does not get hot. Tech could of pulled the dryer out & seen the vent tube was not plugged up or restricted but I did replace it with a new one with no difference made.

The technician that came to repair our ice maker was fantastic. He was not only quick but he was also efficient. He called to let us know when he was on his way and what time we could expect him to arrive. Fixed the issue and also showed me how to replace the filter!

The service from this young man is always very professional, he is very Pleasant and knowledgeable. I would highly recommend this young man to care for any of my appliances. He is truly an asset to Choice Home Warranty! If I am ever in need of assistance with a warranty issue or any appliance problem, would hope the same young man would be sent to my house. He's a fine example of quality and dependability, something hard to find today!

I was very pleased to buy Choice Home Warranty today. I know that I needed this protection and your sales representative did an excellent job explaining what was covered. He was friendly, professional and offered me several plans that would get me the most months coverage for the least cost per month.

Excellent service! The techs I have had are awesome. Very professional and understanding of the problem. On time and always professional. The past 2 techs were friendly and knew what to do. I had another service with another vendor. Too expensive and did not like the people they sent in to do the work

Claim was rejected. This is not good first time experience with your company to get this repair. This is a leaking that's keeping me from using my washer. Water is all over my floor. The long term my floor will need to be replace if I keep on using my washer

The company you sent to my home was honest and I did not need any maintenance on my HVAC system even though the company I had my 6 month maintenance contract with said I need a whole new unit. I will not be using my regular 6 month maintenance company again. Thanks for sending out an honest company.

He retimed the opening and closing of the door and checked everything. It's now working perfect? Very nice young man, who listened 😌 to me and explained all he was doing. It makes a difference to get a young man with patience toward older people. Very polite and knowledgeable and made this problem simply go away. Thanks to him!

I have lived in my home since 1997 and have never had a problem with my plumbing before. Now all of a sudden I have a clogged pipe and they say it's not covered due to a sand floor and pipes settling. Also pricing goes up without notification and so does the fee you have to pay contractors was $75.00 went up to to $85.00 on an email 4/22/25 then all of a sudden it's now $100.00 05/10/25. Cancelled my policy.