Choice Home Warranty Reviews

I called Choice and they gave me info on company to come and solve my dilemma. I've recently fallen and broken my leg; so, I didn't want to risk falling. Scheduling was great. Very accommodating to my schedule. Super nice repairman came on time, diagnosed the problem and quickly installed a new seal for toilet. I've had Choice for about 6 months and am very pleased with Choice!

I submitted my claim on Sunday, technician (Rudy) came on Wednesday and fixed my washer. Rudy was very professional and courteous. The only negative is that it took a couple of days for the technician to be available. Rudy had the part in his van so I didn't have to wait to have the part ordered.

Before even finishing name and address online I received a call from Choice, the gentleman I talked with was very helpful answering all questions that I asked including prices for add on, well, septic, etc. He gave me names of local contractors in my area that would be doing service calls.

I had my AC checked 3 times. Trying to keep it up and running. Every time a company offered a check up for a good price. Each time I would get different things was wrong with it. You all sent Sears Technicians out and they fix what was leaking. They did not mention any of the things the other companies said was wrong.

John was very professional and Informative. He came in quickly diagnosed the issued, told me what parts needed to be ordered, had the parts shipped to my home and came back to fix. John's communication was excellent. I'm happy with CHW's pick for technician. The process was easy that I would consider purchasing more GE appliances in the future.

Mr. ** came to home to see why ac wasn't cooling. He told us we needed to cut bushes close to unit to keep them from being sucked into it. He also stated he removed some debris for ac unit and told us we need acid cleaning maintenance done and to replace air filters. My husband bought air filter and will replace them Saturday. As of today, our ac unit is cooling our home. Thanks so much for your much needed service!

I am old customer with CH and was not happy before but this time the CH changed and it was my first claim and I am happy and satisfied the way CH acted and gave good technician and very fast. I am satisfied and recommend for new customers to use CH

The technician did a great job getting my issue diagnosed and approved to fix. He picked up the new garbage disposal and installed in the same day. I was very happy it all got done so quickly. I was also able to call and text the plumbing company and talk to them for updates and change appointment time.

Wilson is a great technician and employee. He was knowledgeable, courteous, timely. Called ahead when he was close by, which I appreciated. He Has been able to fix several appliances (a dishwasher, a range, an oven, a dryer, etc) in my house. He was able to help me navigate the customer service experience on the phone as well.

Our oven does not heat. Appointments have been rescheduled by the service contractor 3 times now and he has yet to show up. Last contractor, for another problem, was told exactly what the problem was and what he had to bring to fix it. He came without the part. Then he said the part was in stock but when he called to check it was gone and must be ordered. He would return when it came in two weeks later.

Your company will do everything they can to not honor the contract! Very disappointed with everything you promised and offered. Worst company, your internal policies are predatory, and all of the reviews regarding this are accurate. You make so much money annually and won't protect your customers when they need you...but you'll collect the monthly fee religiously!

Every rep I spoke to was knowledge about the product. I was disposed that my stove exhaust hood is not covered. Other than that I'm very satisfied with the product and your reps professionalism. It would seem that would be a system that is covered. This was my first time calling about a failure to operate normally from any of the systems in my home. Also I was surprised that my stand alone freezer was not automatically covered. So I'm very glad I went to your website to check my coverages.

I have had great customer service and response time from Choice Home Warranty. My washing machine broke, the service technician was out the next day, and within one day had approval for a new machine. I have heard horror stories regarding other Home Warranty Companies, but Choice Home Warranty has been wonderful to work with.

Technician was fantastic and thorough. Answered all of our questions and was very polite and knowledgeable. He arrived early to our home and made sure he understood the problem before he began to work. As he worked he made sure to explain what he was doing and why he it was necessary. I would definitely recommend him and his business.

Air conditioning went out at 4 PM. Even though I did not get service the following day, the service I received from Epic Air was great. David diagnosed the problem and had the part installed in less than an hour. He also check Freon and filter while Andy entered my crawlspace and checked the rest of the unit. Thanks Choice Warranty and Epic Air. I once again have a cool house.

Problem resolved and he checked the opener and the entire system. Choice has improved their service since I last filed a claim a couple of years ago.

Your technician called Tuesday night and said he would be here on Wednesday between 3 and 8. Your technician came when he said he would. Worked on the A/C and kept me informed on what he was doing. He came a little after 5 and was gone at about 6:30. A/C running very well. I had a very good night's sleep.

This tech has been to my house several times for different appliances. He always comes early, covers his shoes before he enters my home, never leaves a mess, is pleasant & very smart. He will explain the problem and let me know what was fixed. He has always diagnosed the problem correctly & fixed it. Extremely happy with his service!

Easy claim filing, usually pretty fast service. The only complaint is they will make you wait for cheaper parts. Had my condenser fan go out, could have been fixed the next day, after service they elected a cheaper fan that was going to take several days to get. I paid the difference to get it fixed the next day.

The tech showed on time. He fixed the ceiling the fan on the spot. He was very friendly and offered coming back if I have any issues. He was very polite and professional. I have no issues or problems. Cleaned up after the work is done. I recommend this tech to others.

My policy led me to believe coverage would replace an appliance if it couldn’t be fixed. The amount I’m receiving is only about 1/3 of cost for new unit. I would not recommend- value paid is far less than expected. I even spoke with a supervisor who was not able to help.

Vendors chosen are subpar, always not capable to do the work. Always late in arriving well past the appointment range timeframe! It is obvious that CHW is only looking at subpar vendors not capable of repair work! But only wants to take your money! Not at all happy with Choice Home Warranty!

Updated on 07/08/2025: Choice Home Warranty (CHW) has a very tricky-treat policy of reimbursement of AC fixed during summer hit. CHW has been very slow to respond and fix the AC that broke down during summer heat, especially for families with small children. CHW refused to reimburse despite actual records of receipts and other proof documents. Below is our story with CHW:

Satisfied with the resolution. Very unhappy with the assigned provider and scheduling process that prevents flexibility being used when assigned provider cannot schedule an earlier appointment than the one assigned by your system. Total loss of refrigerated food was the result. Are you going to make good on food loss? Need to improve on how providers are assigned and provide some flexibility for members to be able to work with providers to make appointment arrangements.

Adam was very helpful in explaining the plan. Since we had purchased for another home we recently sold we were given some additional discounts which are much appreciated. The plan is competitive with others on the market. We are purchasing an older home and will appreciate the available cover your complete plan provides.

I was very pleased with the service we received. My husband had more time to talk with the technician than I did, but he was in and out in no time. I would recommend him to anyone. He was a pleasant person that you would want to do a job that you needed done. My husband and I would be very pleased to have him again if we needed work done again in the future.

I had a leak in a line on my enclosed bathtub. I did not see any indication until mold appeared in the cabinet against the tub. The plumber that was sent by Choice Home told me that the warranty company would cover 50$ to fix the pipe but would not do anything about the mold covering the enclosed tub or the enclosed cabinet and wall.

Not recommended at all! A complete waste of money and time. The service is not trustworthy. When you actually need support or warranty, they simply refuse to help. They hide behind vague terms like “Section E6” to deny responsibility. Very disappointing experience. Avoid if you value your time and money!

My AC been down 3 weeks. Not fix yet. My ice maker been down a couple of months and you want a good rating? Not here but you’ll don’t have a problem taking my money out of my account every month ON TIME. Y'all need to get it together realll fast. You're about to lose a customer.

This is the second time I have had service denied when the problem is clearly wear and tear. The process is so stringent that is allows no flexibility for change when the technician arrives. Your process to open a claim is also limiting which impacts how the service is viewed. The process is skewed to deny payment. As a client, I understand not everything is covered but you should work harder to work with your customer not against them.

When I contacted Choice Home Warranty for my noise making not finishing the cycles washer, I just figured that they would repair it, and I would be on our way. They decided that in the long run it was better to replace my old 10-year-old plus washer. I was issued a Lowes credit card for 400 dollars to apply to my purchase of a new washer. I am satisfied with my warranty Choice! Belinda

Decided to look into Choice Home Warranty after reading reviews online. Orel, the Account Executive that assisted me was very professional and knowledgeable. He made the whole process very quick and easy. He also provided different payment options for me to choose from. Now my home is covered for 3 years with no change in the rate.

Austin was great! Professional, and I decided to sign up. I've never had a service like this, so I couldn't recommend it until I use it and see how (hopefully) good it is. I'm hopeful but skeptical. Weird to pay $43.75 a month ($525 a year) when nothing is wrong in my condo. I pray that if and when I need the service it will be as great as Austin said.

Very nice explained everything well. And diagnosed problem then explained that choice will make decision then decide if worth repairing or directing to get a new replacement washer then he explained what happened to washer and explained all steps in either repairing or replacing stated if repaired may take a little time to get parts and then fix it

I was told by another company that I needed a new furnace and frigerant for the AC. I immediately called Choice Warranty. The tech came out the next day and said that none of what I was told was true. My HVAC system is fine. The furnace is old, but running well.

The salesperson I dealt with gave me extension to be able to call him directly. I haven't been able to accomplish this. I expected some kind of confirmation of his direct number in the confirmation letter sent and there wasn't one. Today I got a call I would normally ignore but it came from a number with my hometown prefix. No company identification. So far I'd say the communication has been poor.

I call on Saturday, connect me with the company whose going to be in charge and send me an email with the technician name and time to arrive on Monday, then the technician coming just on time, he changed the part and by the way he was a very nice person, I'm very pleased with Choice Warranty, thank you 😊

Joseph ** was a pleasure to work with. Straightforward, knowledgeable, and convenient. Able to answer all questions and very customer service friendly. Process was simple from start to finish, all coverages were explained in detail and reassuring to know that I can transfer or cancel at any time if necessary. I would recommend to anyone that owns a home.

The microwave repair request was submitted over a month ago. Despite numerous follow-up calls, the issue remains unresolved, and it feels like one is actually taking responsibility for addressing the problem. The level of service is extremely disappointing. I will not be renewing my policy with this company.

Our Choice Home Warranty technician was very responsive to our request and performed a great service and fixed our issues. We are very happy with the service and the technician's professional work and friendliness. We will continue to use this service. Choice Home Warranty is worth the cost! Thank you!!!

Hot water from dishwasher came to the sink. Sent LG tech. No problem with dishwasher, then sent plumber. He said had to snake and change garbage disposal too which he could fix too. Choice Warranty could not approve it while plumber was there? Had to put a separate claim? So I have another plumber coming to fix the garbage disposal? Choice has to fix its program if there is multiple problems on one job so it gets fixed in one day and not 3.

While I'm overall happy with the program, filing a claim is probably one of the worst parts of the process. If I file a claim online and for whatever reason it isn't covered, I don't know until I've already paid (or obligated to pay) the fee. It's difficult to get to a person to file the claim so they can tell me if there may be issues. The system on the phone is typical of automated services and drive me crazy.

Plumber came when he said he would and finished job efficiently and effectively. I just wish it hadn’t taken a week to get him there. My kitchen was a wreck for a week. I’m glad he came and replaced. It was fast and seemed easy enough. I just wish it could have been scheduled in a quicker timeframe. I also noticed plumber came from a location over 2 hours away from my house….so props!

Aaron was very professional, and efficient. He answered any and all questions in addition to making suggestions for the summer heat. I would definitely want him or someone else from his company to come out for any further work to be done. This was a much improved experience versus your competitors.

Our 5-year-old washer failed. Choice Home Warranty sent us Andrew of Appliance Repair Services, Inc. He arrived as scheduled, was very professional and polite, and knew exactly how to troubleshoot the washer. It required a significant number of parts to be replaced, which he accomplished very quickly. Then, as a bonus, he gave us some tips on how to operate the washer more efficiently. Well done!

Very easy to file a claim. Claim was processed immediately, and a technician arrived in a very timely manner and resolve the issue. You guys are the best. Very excellent service. Hours after I discovered that my dryer was not working, Choice was able to find a technician who came to my house and fix the dryer. The dryer is now working perfectly.

Technician was wonderful, great person, very knowledgeable, explained everything in detail. Unfortunately, our dryer was not able to be repaired. Due to parts were not being made anymore for that particular dryer, he had told us the Choice would contact us to let us know what the next step is which Choice warranty did they did not give us the amount that we expected but we understand that it was an old dryer.

Home no longer had hot water. Service was great. I did not have to call multiple times to state my case. Issue was recognized and the follow-through was good. I have used Choice multiple times and this time they came through without any denials. I appreciated the good customer service and the reasonably fast response.

Giving Hands, LLC technician was outstanding. He was on time, knowledgeable, courteous, and made the whole process much easier than it could have been. I would recommend him without reservation, and would certainly use him again, if needed. He was one of the most thorough technicians that I have ever had experience with.

The technician very knowledgeable and honest. He called to set up time and was punctual. He dress and address me in a professional manner. He was very detailed, very patient, and explained clearly the issue at hand. I can not write anything else. The technician very knowledgeable and honest. He called to set up time and was punctual.

I have searched for home warranty for months, and yesterday I finally purchased a plan from Choice. Although my plan will start in July, I feel confident it was the correct choice. Hopefully, I will not need the service, but I will sleep better. The representative was extremely well organized, thank you Nate.

I just purchased a Home Warranty plan. I have to wait 30 days before I can use the plan, however, I would like to tell you that this was the most accommodating process I have ever had in dealing with a company that answered all my questions and went over all of the options they offered with "no pressure sales techniques". They gave me a respective Veterans Discount. I would recommend that when you start shopping for a Home Warranty plan you begin with Choice Home Warranty as your standard if you check with other Home Warranty companies.

I have Choice Home warranty on 3 homes and their service and quick response has been great. I am a real estate agent and I also own rental properties and highly recommend this company compared to others! I had a refrigerator that was old and they replaced with a new one. Had stoves repaired, dryer repaired and other items. Their coverage is very good. And being able to submit a repair request makes the process so easy.

They refuse to cover a 18 month old dishwasher saying it was due to water damage. It was not damaged due to water. It was condensation that got into the user interface board. They said my claim exceeded the amount of my policy. ??? Isn't that's what insurance is for. I didn't even get a denial letter. I had to keep calling them. Their claim portal said it was APPROVED, when I called they Said it was denied. Their customer service is non existence. I am contacting BBB and consumer report.

Worked with your representative and it was a pleasure. He was very knowledgeable, friendly and kind. Explained everything well and offered a discount. He was a pleasure to speak with, and it was very easy to get signed up. We look forward to working with your company. We are happy to provide this review for you and please let the representative know what a great job he did with our requests.

We were very happy with the service from GE. Steve was very nice, on time and knowledgeable, If we needed someone again for another GE appliance I would like to have him back.. I don't know what more to say, I have a hard time typing, this is very hard

Excellent work for the time it took. Great & Professional. We could not ask for anything else for the fine during work he did with the equipment. Replace the part that wasn't working. He an awesome person to be hire. On top of the situation for the machine that need repair.

I used a contractor I'm familiar with and while I'm happy to have received somewhat of a reimbursement, I feel like I was penalized for using my contractor vs CHW's. I get it but I'm still somewhat disappointed. Dayana, my CSR was fantastic at explaining the process and I really appreciate her for that!

Spoke to agent today and everything was explained in great detail and all my questions were answered. All pricing was discussed before I chose a plan to fit my budget. Very pleasant company to work with and would definitely recommend Choice Home Warranty to friends and relatives. The company seems to have an excellent reputation on the internet and in the industry.

I’m writing to express my deep frustration with the service I’ve received from Choice Home Warranty. As a long-time customer, I was led to believe that my plan included full coverage and full replacement of appliances when necessary. Recently, when my GE Profile appliance broke down, I was shocked to be told it was “too old” (18 years, which is incorrect), and that only a few hundred dollars would be offered toward a replacement—not even close to a like-for-like replacement. This goes completely against what I was promised when I signed up.

I am disappointed with the window for my appointment being so long (5 hours). I have in the past been disappointed with the service offered and have found the technicians are not always qualified for the service needed. The unit is not turning on. I look forward to this service as living without AC is difficult on these hot Florida days. Please advise if the service window can be shortened as 3-8 PM seems excessive.

Claim was filed 4/23. Repair appointment was 5/18, 25 days later. Decision was made that date to replace. Another 16 days have passed and I still haven’t received the payment card to purchase a new unit. Going that long without a critical appliance is very inconvenient!! Had the same experience with a water heater. I had water leaking, and gave up waiting and had it replaced at my own expense. Choice refused any reimbursement despite their extremely slow response.

I wish I could leave 0 star review! This is the worst company. When you submit a claim it often takes a week or more for them to send a technician. Then they usually find a way to decline the repair. When asked to cancel my policy, they tell me it will cost me money to do so. Because on top of a $50 cancelation fee, they will deduct what their costs have been since 2022 until now since I prepaid for 6 years! When I called another company and told them what was happening they were shocked.

Absolutely impressed with the service I received! The technician who fixed the valve issue on my water heater was extremely knowledgeable, professional, and courteous throughout the entire process. He took the time to explain everything clearly, worked efficiently, and left the area spotless. I truly appreciated his attention to detail and thoroughness. I would not hesitate to recommend him to others and will definitely hire him again if I need any future work done. Excellent experience overall!

I want to cancel my service and get a refund on my payment because I got told yesterday that you will not pay anything on my tub that is leaking into the bedroom closet under it so goodbye. I will not do business with you anymore unless you repair my leaking tub.

I’ve been a firm believer in CHW for many years. That is no longer the case. The technician that came out was great. He assessed the problem and gave CHW his report. My dryer no longer has replacement parts available. CHW decided to replace it, but only gave a mere $348 to buy another dryer and that’s after I paid $100 as a service fee. So, now that leaves me less than $250 to find another dryer.

Technician was extremely friendly, professional, and incredibly knowledgeable. He was super fast and fixed everything that was wrong with our refrigerator, we could not be more pleased! We additionally received excellent communications from the company, Appliance Express regarding our appointment time. Highly recommend this Technician and the Company, Appliance Express!

We’re so pleased with the speed with which our appointment was set and the quality of the technician who came to service our broken unit. However, when the unit was discovered to not be repairable, there has been no follow-through with how the replacement is going to be handled. I’m very dissatisfied with the communication following the initial appointment.

I've only had to use my Choice Home Warranty twice so far. I used it recently on an electrical issue. My experience with the guy they sent out was awesome. He arrived earlier than the scheduled time, which suited me fine. He quickly addressed the problem and explained in detail what needed to be done. He was very professional, friendly, and knowledgeable. Overall, I’ve had a positive experience.

He was great. On time. Worked on the problem with the ice maker. Could not repair system was too frozen up. Stated he would turn the repair order in and to see if the repairs would be ok. HE DID A EXCELLENT JOB TRYING TO GET THE PROBLEM RESOLVE. GREAT SERVICE.

I expected to receive a front loader washing machine replacement however the amount offer was not sufficient to make a replacement of my choice. I am disabled and a front loader is what I need due to my bone on bone knees. I sit and load and unload to accomplish my task. The amount needed for replacement would be an additional 200.00 to accomplish that purchase. I am on a tight budget and that's why I purchased your warranty. I really would appreciate if you could reconsider in this matter.

The Claim was made with no problem at all. Their recommended technician’s response was very quick and the appointment was made in a timely manner, within 2 days. I am very satisfied with Choice Home Warranty and the service I received from their representatives, as well as their selected Service Technicians.

I was disappointed in the numerous times I had to call and after the 4th call only to get an appointment for June 12th. In the meantime time my food went bad so I'm without a fridge another week. The 1st was okay but the other seem like well okay.

Simon was very knowledgeable and kind. He went out of his way to help me order some other parts for my refrigerator that I needed from wear and tear. He saw what my main issue was regarding the ice maker which needs to be replaced. The most impressive part was Simon going out of his way to glue and tape the broken part back on the ice maker so it can work until the replacement part comes in.

Called the claim. When offered to find a repair person and get reimbursed. I did and now I can't get the reimbursement. I had to pay $202.00 when I was only suppose to only spend. $75.00. If I am having to pay full price and not get what you said. Please tell me why I should keep this insurance.

I absolutely do not recommend this company. I honestly have no idea where they got all these stars from. It’s been three weeks now that I’ve been waiting for a water heater replacement, and having no hot water for three weeks is a disaster. I follow up every single day, and every day they give me a different excuse: “We’ve coordinated with the technician,” or “They will contact you soon,” — but not even one call came through.

Everyone very polite and helpful. Technician came and helped on the condition very through and polite. He worked fast and had parts with him that was needed. Explained what he was doing and why. CHOICE ALWAYS returned my call. My only complaint and that is small is I didn't always understand the person on the other end of the phone due to accent, but always repeat until I understood.

I was really expecting less based on my current thoughts on my previous interactions with the company and its vendors. But I must admit I was pleasantly surprised and greatly appreciative of the help and treatment I received. Thanks so much for all of the consideration and the quick resolution.

I was more than will to do the plan for 49.95/month, but then the CSR kept trying to get me to buy a plan that was currently out of my budget. Again and again I told him no, to the point I got so frustrated I told him "you just lost me" and hung up. He tried to call back and I ignored the calls. Shortly after, I received a notice I was billed the 49.95!! I no longer want to go with your company and request a refund immediately.

Guided by the online reviews that painted Choice Home Warranty as a great service provider, I signed a contract with them. Unfortunately, my recent claims experience has made it clear that I cannot recommend them at all in terms of customer service. I requested a service call and the vendor they sent was inept and unable to correctly diagnose the problem. Choice listed a free service call on my account, yet I was charged a fee by the vendor. When I attempted to get this corrected with Choice, they were not helpful.

The absolute WORST customer service ever!! I have been trying for over ONE HOUR to speak to someone. It keeps asking for my phone number and tells me I will get a call back. When I did get two humans, they transfer me to the wrong place. My time is VERY VALUABLE and I don't have time for this absolute bs!!! I want to cancel if I could ever speak to a human.

A friend referred me to the his warranty company because he has had great service from it. I needed something to protect my major items in my home. I hope I get to say great things about your company as well. You representative Jim ** gave informed answers to my questions. Great customer service so far.

My experience was pretty good. They answered right away, came out quickly to repair the washing machine. Problem was when they decided to replace it. It takes 30 days to get the money if you have kids at home you know you need washing machines more often than once a month. Also it seemed to be about $150 less than I was expecting so that was disappointing.

I bought this home warranty and used it once and it went well. So my daughter being single home owner I got it for her to help her manage her home. I think the 30 days before it kicks in (they gave me a free month but I can’t use it during the first 30 I question “free”). Two weeks I think would be fair but 30 days she will take since not needed now.

Tech came same day I filed my claim. He was qualified and informed. He had the parts in his truck and he was there in less than an hour and fixed the problem. I am very appreciative of this expertise, and the fact that he I was willing to come the same day.

Technician was professional and made various attempts to solve the issue but couldn’t resolve it and was told a pipe needed to be replaced. He also cleaned what he messed up and brought wipes with him. Would contact Choice warranty for more instructions and get back to me Monday or Tuesday. If no contact I should reach out to them.

I had a broken shower drain pipe that burst sending water leaking into my first floor ceiling and walls as well as straight down into the basement on Thursday evening and I put my claim in on Friday. By Saturday early afternoon a repair man was at my door to fix it the leak.

We are pleased to have Choice Home Warranty as partner of taking of our any appliances services. They really did a great job. Since couple years I did 10-12 services. They fix all with out any issues. Whenever I called them or escalate any issues, they respond quick and send a technician out to fix issues. I am very impressed to have them as our service guy next door.

I looked to see how home warranties were rated and Choice was rated highly so I chose them. I've had good and bad experiences. I wasn't happy with my last experience where I had no heat. The temperature outside was in the 40s, felt like 30-something, and they did immediately set an appointment and advised me to confirm it with the company, but it was a whole week from the day I was calling. Also, the company was in Tennessee and I'm in Massachusetts. They cited the fact that they had people scheduled in New Hampshire.

Kevin the Technician very professional and knowledgeable. Would recommend to anyone. He was also kind and courteous. Cleaned up behind himself and very polite. He was able to fix the problem very quickly. I'm a new customer with Choice Home Warranty. I'm delighted I changed to your company. Thank you kindly.

We submitted a claim for our dryer and Choice identified and scheduled an appointment with a technician within two days. We are new clients and are impressed with the excellent service! We will continue working with Choice and hope that all subsequent services are successful. The only issue is that we have to pay the deductible to the contractor, instead of Choice deducting from an approved financial system.

Kan was the technician. He was very professional. He explained everything to me so that I understood what the problem was and what the repair was fixing. We also discussed the consequences if I did not have the tank replace. I was disappointed when the warranty did not cover the repair work. The expansion tank was on the list of items to select from when I filed online. There appears to be conflicting information. I probably read the online directions wrong.

I have had a lot of issues with Choice Home WARRANTY on a previous claim, but this one was very smooth and I was very happy. They answered the phone quickly, took the claim and within about four days a plumber was out. He was on time and was able to fix the problem pretty quick and easily.

The agent on the phone was very helpful. Explained everything to us in detail. Would recommend.! Prices are perfect for our budget. Agent was very knowledgeable of the plan that we that we were choosing. Went over everything with us what’s included in the plan?. Thank you, Roger and Diane

My technician, Iris **, has been to my house to service my AC unit several times. He is always knowledgeable, polite and professional. He has made various repairs and performed different types of maintenance at different times. I trust him to do the right thing.

I have had this service for a couple of years and have only used it twice. This last time was for the dishwasher. The tech came. Had to order a part and come back. My main issue is that the copay keeps going up. It should be locked in at the initial rate when the plan was paid for.

I liked the technician that was sent to my home to fix a light that wasn’t working. He repaired the wire & it did not take long. I would use Tri State Home Services again. He was efficient and was able to fix the light that was working in my bathroom in a brief time.

Peyton was my technician. He arrived within the timeframe, (although I would have appreciated a call or text to let me know that he was on his way!). He was wonderful anyway… polite and professional; he fixed the opener and had it working pretty quickly. I appreciated that he explained what was wrong and reminded me of Winston’s 30 day labor guarantee. Overall, a great job! Thank you!

They have been prompt in taking care of fixing our appliance problems. The repairman seems very knowledgeable and diagnosed the problem quickly. Our Thermador fridge is 29 years old, and the compressor went out, so Choice Warranty chose not to repair again but will send us a check to help buy a new fridge.

Amazing customer service, signed up quickly and replaced my current policy with someone from India. Excited to start a new relationship with a reliable company that will take care of their customers. Darnell is professional and great customer service. Straight to the answer.

The technician from Allied Plumbing was excellent! He knew exactly what he was doing. I had multiple things going on and he assessed the situation and had me up and running. If I have any more plumbing problems, I would definitely want him to come back.

I had two repairs. One was the refrigerator and the other dishwasher. The service man fix my refrigerator but said he had to order part for the dishwasher but it’s going on two weeks and haven’t heard from him. How long does it take to order a part? That’s all I have to say.

Professional and courteous scheduling is to be quick and with professional and experienced technicians. This makes the second time that we have used the service and And up to this point we have serious complaints. We are looking forward to the continued relations with voice warranty. It may help to shorten this comment section a little bit. Thank you.

Choice Home Warranty is great and I've been recommending them to so many people. They've been nice to me and I'm sure they're nice to everybody else. Whenever I call, they're on time in answering and they have good manners. Then they register a technician to come, and when the technician comes, they're on time and they do the job. For some problems, it takes a day to register somebody to do the service. But sometimes, someone comes out right away or in a couple of hours. Aside from that, all the employees that I've talked to were great and I hope they keep it up.

Great response time from when I put the claim in. However, I'm still waiting to find out when they will come back to fix it correctly. The technician couldn't tell me if they had the part or if the parts were going to be ordered. I have had not follow up.

My oven was not heating. Roman diagnosed it as a bad igniter. He has ordered it and will let me know when pecan install it. I was very pleased with his promptness, friendliness and his explanation of what he was doing, what the problem was, and what to do next.

My hot water heater busted casuing damage to my home. Choice immediately approved my claim for the replacement of the hot water heater. Fast and easy as usual. I love having them as my Home Warranty Company. Highly recommend them for your warranty company if you need one. Well worth the investment to have them.

The technician came in and knew right away what the problem was. He fixed it in no time. Hopefully it last. Wished he had a solution to avoid it from happening again. I thought he did a great job! I love to have him come back for other services. Thanks! Mr. **

Had to call twice to get the people I wanted in my house to repair who had been sent before. In the first call I was told wrong that I had to stay with provider the system made. I called the provider and I was explained that the person helping me at Choice didn't know what she was saying.

The overall process to get my refrigerator repaired was seamless.. CHW got everything set up. They assigned H & J Fridge Service, LLC. The technician, Joe, was on time and promptly followed up with me. He completed the repair. He gets a 10 on a scale of 1-10 with 10 being the highest rating.

Our AC unit went out, the coils freezed over. This was the third time the technician came out. During this visit he found that there was a leak. Repairs were completed. No issues with the unit at this time, the technical person was very professional and arrive within the time frame in which he stated he would be here. Very friendly person.

The technician, Jon and helper, were able to come earlier than scheduled, which was a real plus. They came in prepared with tools, etc. and were able to determine and correct the problem in about 30 minutes. They were courteous and focused. To me, you can't get much better than that.

No one came until Friday morning. Now he has to order a part. He won’t be back till Monday or Tuesday. That’s 7 days without a working refrigerator. I’m not happy at all. And my complaint is not with the repairman. It’s with Choice. This is inexcusable!!!! You are counting on the client just going and buying a new one out of frustration. Your company is terrible. I feel sorry for the repairman.

The Technician who came to our house was very professional, friendly, and had excellent customer service. He took his time to diagnose the problems, took photos, and returned after a couple of minutes to inform us that the claim had been approved. He went straight to work and replaced both the faucet and the washer head. We are happy with his work.

I found this home warranty service through my Perks at Work through my employer Anthem. The price is right and the enrollment process was quick and easy. The customer service rep gave me discounts on top of the price I was quoted to make the service even more affordable. Anthony ** really knew his stuff. I recommend this company for a home warranty service. I hope when I need them the service is just a good.

My capacitor went bad and I was without A/C from Memorial Day until Friday! In almost 90* heat! I called Air Plus that you had made my appointment with to tell them I had a medical procedure scheduled for the time of the appointment. They worked with me and changed their schedule to accommodate mine. Friendly, knowledgeable and respectful company. I would highly recommend this company! 10/10

The service tech that came out from Southeastern Appliance Repair was excellent. He was very timely and communicated honestly and well. He Diagnosed the problem of bad pulleys and shredding belts. We are waiting now for approval of repairs from Choice Home Warranty. Downside no washer for at least a week so far, until approval is granted.

My service call was actually scheduled for today which I was happy with. Within the 24 hour timeframe. The service company called and asked if I was available yesterday which I was thrilled with. The technician was very friendly and knowledgeable and had the job done in great time. I would highly recommend him.

We had the one year plan with Choice Home Warranty that we paid upfront for the year. Plan was not as described when our HVAC went out. Decided we would never do this again. Chalked it up to a learning lesson on our part. After multiple calls inquiring if we would we renew our policy, and lots of emails, where we clearly stated we were done with this company... A month after our year is up, they took it upon themselves to renew it for us. Scammy company makes you call in and fight to cancel. How can you decide what plan I want and put me on a monthly plan?? Stating it is in the contract. I want to be done with this scam company and get my money back.

Back in February, I requested to have my washer and dryer serviced and I was ignored. Try again. I tried again a month ago in May and I still haven’t gotten confirmation of a repair person to come and look at my washer and dryer. I’ve contacted the company several times. It keeps telling me that my request is escalated to higher a department and I will be notified within 24 hours. Never happened. I paid almost $1000 for this service and I’m not being serviced. I do not recommend this company. Go with somebody else.

Our technician did a great job of analyzing the situation and providing relief. Replacement not needed now despite aging system. However he gave us an estimate of the cost when that time comes. It was pouring rain and he still diligently performed Freon replacement and conscientiously prevented dripping when he entered the house.

The tech fixed the AC in one visit and was efficient. The owner of the company is very personable and nice to work with. I only took off a star because Choice sent an email confirming the appointment, another on the day reminding me of the appointment but no one showed up. When I called the company, he said they don’t send those emails and then it took 2 more days to get service. So next time I’ll call the company to confirm the appointment regardless of those emails.

The technician was Fantastic. However, I made the appt for 2 A Units and the find out I had to make a second claim and the system wouldn't let me and Customer service was closed. The system should not allow you to make a claim for more than one unit if they need to be separate.

I was very pleased to see that my technician was incredibly knowledgeable about what was wrong with my air conditioner. I’m not used to experiencing that. I was worried getting a home warranty. Would just send anyone out. I would recommend him and ask for him again. I am very pleased with Choice.

Had to have my hot water heater replaced. Contacted Choice Home Warranty. Informed them that I was not getting hot water. They sent a team out and they determined it needed to be replaced. 3 days later I had a new hot water heater and the installation was done by Onix LK Services and they did an excellent job.

The technician (Dennis) was very friendly and professional. I explained the work that had been done by two other technicians from a different company. Although I had been told I needed a new unit Dennis identified and corrected the issue within ten minutes. Would highly recommend Tier 1 to anyone looking for servicing of their air conditioner.

The technician did his job well, diagnosed the problem and replaced the part to fix the water heater. No problem with the technician's work. Choice needs to establish a policy for the contracted firms to have IDs (picture, name of individual, and company name) or don't contract with them. In today's world, having someone show up in paint-stained pants and announce "water heater" is not good or safe for the homeowner. This is the second time a tech arrived without any ID of who he was or worked for.

Choice was responsive to my report of AC failure. The appointment which was assigned was 5 days before the technician was to come. After further communication with the repair company, I was able to get them to come a day earlier. I was given an 8 hour window of arrival. The technician who came was friendly, knowledgeable and was able to get the AC running again.

He was very professional. Came in and did his job. He knew what and how to do the job. I was very pleased with what he did and the suggest he had. I would recommend his company to my family and friends. It always nice to have someone in your home that you feel comfortable with have their doing a job.

Choice Home Warranty is a SCAAAAAAAAAAAM, run as far away as you can. If you don't believe, go to Better Business Bureau and check for yourself. They will rip you off with their "uncovered" policy that does not cover anything, and they deceive the consumer with their propaganda and marketing. But when you have a leak, they will fight tooth and nail to deny your claim! It's a standard internal water pipe leak and they said.

Unless it is something simple like replacing a hallway light or basic plumbing, they are incompetent. Needed HVAC; the "expert" kept cancelling the appointment. NEVER SHOWED UP. Paid HVAC people full price to put in new system. Needed plumbing repair/replace. Claim was turned down; still not sure why. Paid plumber $3000 to replace a readily accessible pipe. No more clog. They do not use top mechanics. I live in South Jersey; the HVAC guy they use was from New York. No wonder he didn't show up.

Choice Home Warranty gives me good service. I have them for five to six years now, and when I filed a service request, the process was easy. I did it with a person and the customer service was fine. The person who worked with me was also very nice.

I have been very impressed with the technician that Choice Home Warranty has always sent to my house. They have been very knowledgeable about their work and if I had any questions they would explain it to me and treated me respect. I would and have recommended them to family and friends.

Filed a claim with Choice and the next morning I had an appointment with a time frame in the same morning. Amazing! The technician who was sent to do the repair went straight to work. He did the repair efficiently because he knew exactly what to do. Not only was he knowledgeable, he was extremely polite and very well received. Thanks!

The one who came to do the washing machine and the dryer, charged me $180 to clean and replaced the hose. Somewhat condescending telling me I should have cleaned the hose. He didn’t clean up the mess from the dryer that was left on the floor. The other repairman for the dishwasher was polite and thorough. He explained what I needed to and not to do.

Service rep was very friendly and quickly made appointment for me. This was a repeat problem with my refrigerator so she was able to look up the make and model of the unit without me searching for the model number. Also answered a question I had about my coverage for a garage light that is not working properly.

Very happy with Alonzo. He explained the warranty very clearly and knew his information so that when I asked a question he was able to answer it very intelligently. He was very thorough in detailing the plan to make sure I understood what I would be paying for. He explained the cost very well.

Robert ** was great.. We communicated by email, and I got all my questions answered and concerns alleviated. He did offer other services, which were declined, at this time. I will recommend him to family and friends.

She was very patient through us playing phone tag and also through my random questions I had for her. Can't thank her enough for a quick, easy, and painless process. I will definitely recommend her to anyone exploring the home warranty option. I want to complete the review but it won't let me

Choice took days to assign a technician. Then, Choice took the claim back. The technician was great and able to fix it. All I had to do was pay the technician. My issue is the delay before decision. My health does not permit me a 5-day window for no air conditioning in Texas. The tech seemed knowledgeable.

1st month free is only if you elect for an upfront single placement - this was not clear at all on the site. Also my $50/off is prorated over 12 months, though I was led to believe it would be off the 1st paid month. Your site and emails do NOT do a good job explaining this either, I got an email from them stating 1) a lower offer than what we have on our site ($75 off and 1 month free vs $50 off) and 2) email footnote says "First Month Free with purchase of any single payment home warranty plan." Which I'm now realizing means you have to pay it all upfront - not clear at all.

Storms caused an electrical surge in the house resulting in all three bathroom outlets and a bedroom ceiling light fan appeared burned out or dead, after family and friends advised old house and old electric, etc. filed a claim. And it ended up being the breaker. Duh. Which I was relieved and not one bit embarrassed. Everyone else missed it.

A/C tech came out and said electrician needed to check first. Had to pay service fee AGAIN for same issue. Electrician fixed one problem and said A|C tech needed to come back. He submitted this info to Choice Warranty but no one contacted me. I finally called to schedule the appointment. First rep said I needed to call Sears back but that was not correct. Second rep scheduled the appointment for me.

I was a customer with Choice Home Warranty for about three years with not just one contract but I was paying for my kids home warranty as well that is how much I like their busy up until they denied my request to repair or purchase my air conditioner. They told me it didn’t fall under normal wear and tear. My house was built in 2003. I purchase my home in 2009. I had never had a work order submitted to have anything done to my air conditioner. I submitted a work order because my system was not cooling. They sent out a tech and looked at one of the coils and then check the Freon level, said it was low and he proceeded to fill my system. And told me if something else comes up to give them a call.

Shower wasn't draining even after my home repair attempt before calling my Choice Home Warranty team. Choice sent a Mr. Chad Smith and in under an hour this young man had the clog cleaned out and sewer flowing properly. Chad's skill knowledge and impeccable manners are an asset to Choice Home Warranty and his plumbing profession. I want this plumber Every time.

Great warranty company. Filled out the form online and 6 minutes latter go a call from a Garage door repair company for an appointment for the next day. Doesn't get any better than that. So glad I picked Choice warranty for home. Save some $$$$. Give them a call and get great service at a reasonable price.

The technician was pleasant and did what he could. However, he was a microwave repair person and I needed an electrician sent to the site. This was not his fault, the warranty company did not interpret the issue correctly. He did state that he would put that in the notes. I just need to follow-up with Choice Warranty on the issue.

The technician and intern were awesome. They diagnosed the problem and repaired everything efficiently and neatly. They showed me all the faulty or failed parts to the toilet. They were polite and professional. They also made excellent recommendations on maintenance steps that I should take in the future. I would not hesitate to use this team again. I was very pleased.

This review is of Choice, not the service man who came out to fix my refrigerator. Who Can live without a working refrigerator for more than a couple of days? Choice Warranty booked this repair person 8 days after the claim was opened. I called two request a closer date. Luckily they were able to have somebody there in two days.. The technician was able to fix the problem in maybe 30 minutes! He was wonderful.

It is unreal to be expected to take a full day off from work, waiting for a service person to show up. I find that totally unacceptable. CHW should be doing better than that to customers. There should be a 2/4 hour window.

Very pleasant, informative, timely, would use again, although not happy that part wasn’t covered, considering it sounds like hvac unit is coming thru the roof. Can’t understand why it’s not covered. Certainly is a problem when every time I call, I have to fight to get coverage when I paid for 5 years, very expensive and will not renew if your company because of this.

I am amazed by how quickly the service was arranged. I submitted a repair claim, and was able to schedule a repair the next day. The technician came and knew it only diagnosed but had all the necessary parts and completed the repair same day. Previous home warranty repairs took weeks. Highly recommend Choice Home Warranty and the technicians they send.

I'm looking forward to being a customer with Choice Home Warranty. It gives me peace of mind knowing if something were to happen with a covered system in my home, Choice Home Warranty will be there for me. I really like the fact that contractors they use are vetted and are also licensed and insured.

The tech was on time, very efficient, and he knew exactly what he was doing. I would recommend Richard to anyone that needed someone to work on their appliances. Although it took Choice Home Warranty a bit longer to get someone to come out, in the end, they did what they were supposed to do.

The air conditioning technician, Daniel ** has done a marvelous job so far. His knowledge and thoroughness are impressive. I would definitely recommend Choice Home Warranty to family and friends. I believe everyone should have a home warranty for peace of mind. Looking forward to our new a/c. Thank you again for a great experience.

I purchase your home warranty and yet I am still getting bombarded with emails asking to "SignUp" I have already. So stop sending me stuff. I have unsubscribed from the emails but now I am afraid I will miss important information about my plan. Is there a way to not receive so many emails but not miss out on my subscription?

I placed a claim and a technician was sent to my home very quickly. I have been a member for over twenty years. I would recommend CHW to anyone, especially someone who does not know how to do their own repairs. Every time my contract runs out, I sign a new one.

A/C Wouldn't turn on. Called Choice Home Warranty and they connected me with an A/C repair company. The technician came out and diagnosed the problem. He had the parts he needed with him and promptly fixed the problem. He was polite and courteous. The entire experience was very quick and easy

I have been with CH Warranty for nine years so far. We had some fallouts in the past. The coverage have improved within last three years. Had a few claims on a couple of my contracts within last year and the service improved also. Instead of waiting 3 to 5 days for a technician to show up, they are showing up within one or two days now. Taking under consideration the improvements that took place within the last three years I will give them five stars. Recommended ⭐️⭐️⭐️⭐️⭐️

I discovered the water heater had rusted through. I reported the problem. Within a few hours, I received an email letting me know the problem had been assigned. I then received a text message with an appointment for the next morning. Mr. ** arrived on time, analyzed and photographed the water heater. He uploaded the information to Choice Warranty and within a few hours I had an offer. I accepted the offer, but because of the Memorial Day long weekend, he was not able to come until Tuesday. He texted ahead of arriving and within a few hours had replaced the water heater.. Later in the evening he phoned to make sure everything was OK. I was pleased with the entire process. Mr. ** did excellent work. My only question concerned the $675 out of pocket, non-covered expense. Choice warranty has yet to send me an expense breakdown of cost of new water heater, labor charges, and justification of the $675 out of pocket expense.

The tech showed up on time. With a call ahead. He ran diagnostic on my unit. He found an error code. He rebooted the system and it was ready to use. The tech also checked for recalls and warnings. I am very pleased with the service. Thanks to Choice Warranty.

I was a little disappointed in the amount that Choice offered for the washing machine. I discussed that with the rep to see if they could offer a little more and they said they couldn't. It's an old machine and they said they couldn't get the part for it. I have to go out and buy another used machine, which is fine, but we might have to come out of pocket for it. Also, we haven't received the check yet. Other than that, the tech who came out was good. He came four days after I submitted the claim with Choice and he was polite. He knew what he was doing and he spotted right away what the problem was.

Hannah was super helpful, courteous and attentive. I would gladly work with her again and recommend Choice Home Warranty to others based on this experience. She followed through on my concerns and went above and beyond to complete our request. Our water heater was leaking and our claim had expired. She contacted me before our scheduled conversation to attend to the matter sooner than later. Thank you.

Very pleased with my first work order completed. I highly recommend Choice to anyone who needs a good home warranty insurance and will love the services provided and support and affordable. I highly recommend to friends, family and colleagues. I am pleased to say that my work order was completed in a timely manner.

This is the second time that we have tried to use this home warranty service. No one ever calls us back or comes to our home to fix our problems. We always have to go out and find somebody on our own and then do all this paperwork to put in a claim. There always seems to be some reason that the claim is denied. I'm going to cancel this service.

Technician knowledgeable and professional..Did the work in a prompt and thorough knowledge. What else can I say but he did a good job and would recommend him and his services. We were very concerned about how long it would take since we had to turn off our water which is very inconvenient. Got a timely appointment which we appreciated. Thank you very much for your service.

Agent was professional. The return call was great and no delay at all. The schedule with the technician was made timely and I was informed. Agent was clear and detailed about the transaction, no hidden fees. I will be ready to recommend the Choice Home Warranty to family and friends who requires warranty.

I scheduled an appointment for my refrigerator for 05/26/2025 between 8am-1200pm. When I had not heard from anyone by 1030am, I called the number at Choice Warranty and given the for LG. I called them immediately afterwards. They contacted their contractors. The contractors called me about 2pm. Saying they needed a picture of tag inside. I sent them the picture of tag. They stated they needed to order the parts for the refrigerator. I called yesterday to see if they had any idea when they would here to fix it. I called today 05/30/2025. I still have not heard anything from contractors.

Choice Home Warranty responded to the claim promptly. They informed us of our choices. The technician that fixed our washer responded promptly. He kept us informed on the progress of the part order. He stayed in constant communication. He showed up during the time window he told us he would be there. Washer is working as new again. Very good experience.

Today I was searching on my phone, and your add came up so I filled the info asked form to investigate. I got a call right away from an agent, discussed coverages, got a good deal and signed up for a monthly plan. simple. It was better than I thought.

Team did a good job but had to come back twice because part was not available. Would be good if they were better prepared rather than having to come back two times. Also got a lecture on soap usage in the middle of a conference call. Did not appreciate that. Next time, leave a note.

The employee did a good job. However, when I pointed out that the new disposal had a magnetic device that I wanted to be installed, he was not familiar with the item, he further stated that he was an appliance repair person and I would need a plumber to install the device as per the instructions for the new disposal.

I was not happy with the denial of payment to repair the electrical outage in my house which was caused by a short in an outlet. While this outlet was not being used, I plugged in a vacuum in a different outlet on the same breaker. This was deemed to be an overload of the circuit. I don't accept that diagnosis. I see it as being a diagnosis rational which allowed Choice the ability of denying my claim for lack of coverage. The cost to me for this repair was equivalent to 20% of my premium. That is not why I purchased this policy.

Prompt, Professional, Courteous Service. Would highly recommend. Simply Plumbing had no problem understanding My concerns, what the issue was and how to resolve the problem safely, efficiently and with no damage to Our Home/Property. We are pleased with the Service and would use the Company again. Simply Plumbing was respectful of Us, Our Home/Property; They cleaned up after the Job and even turned off lights

I've been a long-time customer of Choice Home Warranty—over 10 years while living in Houston, Texas—and was always impressed by how quickly service technicians were dispatched, often by the very next day. Since relocating to St. Petersburg, Florida, I’ve noticed that while the overall claims process has improved significantly and the customer service remains top notch, there’s a noticeable delay in technician availability.

First plumber did not call or show up. DRIP-DRIP-DRIP. Then you assigned to another plumber between 11:00 and 3:00. Did not come so I called them. They had 3:00 to 8:00 DRIP_DRIP-DRIP. Showed up at 5:30, took pics DRIP-DRIP-DRIP. Claim was denied. DRIP DRIP DRIP. Had to stop payment on 65.00 Check. DRIP DRIP DRIp. I will not renew my contract.

Dave from DW Plumbing was sent to repair the shower/drain and he truly knows his stuff!! Showed up on time and had all necessary parts in the truck. Fixed everything correctly and then Tested everything and made sure nothing was leaking and all of the system was ready for use. Great Experience!

Daniel was amazing. Great customer service and explained the whole process to me. The price is amazing. I switched from another company because they were charging me twice as much and their customer service was not the best. Thank you Daniel and Choice Home Warranty for the great customer service and I will recommend you to my family and friends

I am currently with another home warranty company. However, the sales rep with Choice Home Warranty was extremely helpful in explaining the value with Choice. There is more value for my money. They cover more for less than I'm currently paying. All of their call center staff is in the US. PLUS, I'm being told that there ARE service providers in my area. This is HUGE!!! It was a no brainer to switch.

I turned on my ceiling fan and immediately smelled something burning. Then I looked up and saw fire sparks. I immediately turned the fan off and called CHW. At first I was told that that the fan is not covered under my warranty as it was not ‘normal wear and tear’. However, when I mentioned that under my warranty’all electrical issues’ are covered, the service manager proceed. I had 3 different companies attempting to remedy my very serious issues. When the electrician came yesterday he told me that the fan has to be replaced and that he would need to check the electrical wiring to make sure it is safe. However, much to my disappointment, CHW denied this request. Now I am waiting to speak with a supervisor to make sure of my safety. I don’t want my house to burn up.

Every time I submit a claim, Choice HW informs me of the name of the service provider and the scheduled date and time of service. However, the the service providers always informs me that the date and time of service provided by Choice are meaningless and I need to contact the service provider for accurate information. This is true regardless of who the provider is.

I have a old unit and needs to be replaced. I had it since 2012 and the tech that came here said it needed to be replaced. I am a Veteran of the Army and was denied. It's normal wear and tear but I was refused so I'm not satisfied.

He was great. Very thorough and explained everything! Was very happy with the time he took to properly evaluate the appliance. What I am not happy with is the appliance needs to be replaced and I will get an email for a gift card for Lowe's. That in itself is fine, however, it can take up to 30 days to get it. What is a person supposed to do without a refrigerator for 30 days??

Would recommend him to anyone. I definitely will recommend him to my neighbors. Very knowledgeable person. Great work ethic. A hard-working nice guy. After he finished the work he cleaned up everything in the garage. Was very reasonable, very responsive. I don't know how much more praise I can give him. All I know is that he was very very very good.

If you expect to use your own quality contractor, this is a HORRIBLE company to work with. My AC went out and they initially told me I couldn't use my own contractor. After complaining, they sent me a list of what they needed from my technician. By the way, you have to call in to talk to anyone, and it's always a "callback" situation. The customer service people are all ** with thick accents. When my tech finally sent in their requirements, they moved the goalpost. I had to send a tech back out to take more photos and provide more detail on the diagnosis and the repair costs.

Technician did his homework before coming to make repairs. The toilet with the issue is a designer toilet found in very few homes. He knew what to look for and made repairs in minimum time. I highly recommend technicians from Art Wolf. He came on time, having studied issue and prepared to work.

The only recommendation that I have is that people that the people in customer service speak English and be more familiar with the problems that we encounter. I had to call SEARS myself to see if they can come quicker since I had a large flood. CS told me 7 days. Too much with flood.

I cleared stated in my original claim that I had an outside faucet that was leaking. I worked. To repair it needs to be done from inside my home. You sent the plumber (2 weeks later) knowing that this claim would be denied, so I paid the $85 service call for nothing! You state the plumbers you send do not know what is covered under your policy. I’m requesting my service fee returned. Your customer service agents Sophonie ** lied saying she had no supervisor that I could speak to and then Densisha ** got on the phone claiming she was her supervisor?!

We had an intermittent problem where the garage door would open but wouldn’t always close. It first occurred a couple weeks after we purchased our home. Our technician was excellent. He diagnosed the problem and fixed it quickly. He then patiently explained the problem to us and how we could deal with it should it recur.

Just submitted a claim and now awaiting more info to get my AC fixed. This is my first claim with Choice Home Warranty and filling out the claim form was super easy to do. I am hoping that any other claims will be this easy. I will make another review after my AC situation is finished.

My air conditioning has been messing up for a while now. I've had 3 issues, the same thing each time, within a year's time; freezing on the unit. Each time a technician was sent out, they diagnosed the unit of having a leak, and needed a new unit. They basically "bandaged" it and the issue kept recurring. I put a claim in on May 16, 2025, and didn't get a technician, through Choice Home Warranty, until a week later. On Sunday, May 25, 2025, a technician finally came out to diagnose the problem. It's basically the same issue, a leak. Yesterday, May 28, 2025, the technician came out, just to do a test! I thought that he was coming to repair the unit, but it wasn't to be. Last night, I got an email stating that the technician was authorized to repair the unit, with a charge of $156.54, supposedly for other charges.

Mystic Services was tapped to diagnose and repair a non working ceiling fan. They were quick to respond and the appointment was set up less than 24 hours from the submitted ticket. They called the day-of to confirm appointment and were kind enough to wait for me to get back to the house. Excellent customer service and expedient repairs; Thank You!

Even though my claim was not approved by Choice Warranty the technician they sent out was transparent and timely. They completed a job in 30 mins that others have wasted my time and money on. It was still money well spent for the service. The claim process was straightforward and even though I was distinctly not having my claim approved the reasoning was clear and transparent.

This is my first experience with Choice Home Warranty. It was a great experience knowing I got what I paid for without any extra charges. The technician was great. He was friendly and explained the situation and the process. He cleaned up after the installment and also explained what he change again.

Our shower was leaking about a gallon a day. You coordinated Nick’s Service to deal with the leak. Nick’s did a great job in a short amount of time despite the bad cartridge being frozen in place. They were a great choice and were efficient and great to work with.

I had a washer and a refrigerator that messed up. I made a claim with Choice Home Warranty and the technicians they sent out were excellent. They came out promptly and diagnosed everything properly. They got my washer fixed right away as soon as they got the part. And for the refrigerator, I'm still waiting for a voucher because they deemed it irreparable. They said it could take up to 30 days.

Quick response and excellent partnership. Jacob came on a Sunday after I filed late Friday. Choice is the best! My previous home warranty was late in responding…sent sub par contractors. I have them for several homes and switching to Choice was the right decision. Their contracts are clear and define what they will repair. I highly recommend!

I've had Choice Home Warranty now for about 10 years and I have to say that the coverage has gone much better. The service is pretty much the next day and in the case of appliances that break down up gotten decent reimbursement so overall have had positive experience and would certainly recommend Choice Home Warranty to others

I’ve had two other warranty companies before I found Choice. I always ended up with getting a technician that was not up to par. So far, with Choice, people show up who actually know what they are doing. I’ve had no issues to date. The provider is found immediately, no waiting. With this claim, the technician came the next day.

I was a little bothered with the upsale attempts. I told the salesman what I could do, but he was persistent. I understood why. He probably gets paid commission. I did a search for the best home warranty companies, Choice Home Warranty was number 1 on two different lists. So that’s why we went with your company.