Choice Home Warranty Reviews

Less coverage than before, better technicians than before, with higher copay than before, but it is still helping in someways, Choice Home Warranty sends you the contract's details after signing and paying.

Each time we put in a service request you guys are quick to get a company sent out and every company sent has been great. See the job, check it over to see if what we said is correct, fix the issue, and explain what was done. The highest cost we've had so far was a $70 service fee for getting our drying repaired which is nothing compared to the actual parts that were replaced.

I've been a customer for over 6 years and have used them many times. You do have to wait for repairs even if it's an emergency like when my air broke in 100 degree weather. Three days later it was fixed. Their monthly charge keeps going up and I have never been notified of the increase until I see my bank statement. My last two tech Were thorough and got the job done.

The process from putting in a claim was very convenient, friendly, and fast. I was really impressed with how fast a technician came out, fixed the problem and handled everything through Choice Warranty. Thank you very much.

The process of filing a claim was easy and the appointment was within 48 hours. However, CHOICE HOME WARRANTY failed to provide the correct phone number, which I confirmed was correct on my profile. This led to an appointment 3 days after the original appointment. When I notified choice, they said they weren’t responsible for the mistake. They caused me to lose multiple days out of work and declined reimbursing me the cost. I may be shopping for a new company. PLUMBTEGRITY came out and they were awesome!

I want to share my honest experience so others can make informed decisions. The sales team made this home warranty sound exceptional, but when it came time to actually use it for my water heater, my very first claim was denied—despite the fact that I had just paid $1,400 for 3.5 years of coverage. Because of this, I chose to cancel. Moving forward, I will save my own funds and work directly with reputable local businesses instead. In 3.5 years, I doubt I would have used the warranty enough to justify the cost anyway. For me, this ended up being a disappointing use of time, money, and energy, and I hope my experience helps others make the best choice for their homes.

I’ve been with Choice for three years and I finally had to use them for my dishwasher. It’s an old dishwasher and it had to be replaced and all I was offered was $278 and I had to buy it at Lowe’s through a gift receipt. I called and they increased it to $358.00. There is no way that I can replace my dishwasher with the same quality that I have for $358, plus I would have to pay for installation above the cost of the dishwasher. I was not aware of their replacement practices and I’m certainly not happy about it.

I’ve been with Choice Home Warranty for about ten years. They’ve repaired my washer, my drier, plumbing, my microwave (once repaired, once replaced), my air conditioner twice. Sometimes it takes a few days to get a repairman here, but the repairmen are local, pleasant, and professional. I’ve always been satisfied with the work. Also, the co-pay is reasonable and you can quit worrying about being slapped with a big repair bill. I wouldn’t hesitate to recommend CHW.

Can’t say enough in a positive way. Putting in claim was easy and the customer service was great!!! Communication was accurate and the coy and tech who did our repairs was professional and courteous. Great job to all.

Bernard was wonderful to deal with. He explained everything he was doing and showed me how to easy it was to fix. Now I know what to do if it happens again. I would definitely have Bernard back again for any service work.

Terrible experience!!! Choice first took a $100 service fee before the technician arrived but later refund it to me only to require me to pay the technician and told me it could take up to 3 days to refund the first $100. After the technician arrived for the assessment of the defective water heater system and provided assessment report to Choice. After a day or so later, the water heater was approved for replacement but according to Choice, it would take around 3 days or so to find a replacement water heater. Now, my wife and I have to go to friend's house to shower and the water will continue to leak on the wall.

I signed up and Austin started to upsale me as soon as he found out I was older. He wouldn’t stop!!!! I canceled and will not be doing any business with you. I said 3 times that I was comfortable with the 46.50/month rate that he quoted me and then he charged me 56.00 something.

Adam did a great job answering all my questions. Great customer service!! He also explained everything in detailed one by one. I appreciate his patience and the time that he spent with me as well. I am anxious to tell others about Choice warranty, Home Warranty and the great deal that they are offering to people and especially, being a senior citizen with the discount. I am truly thankful and glad to have made this wise decision for my family, for my wife and for my home.

I am very pleased with the service that Choice Home Warranty has offered me. This is my first time having to use them. Everyone has been helpful and professional. I am a Realtor and will be spreading the word. Thank You in advance.

This review is on you!!! Not the last contractor that you sent out. Rutledge was great, great service by Cody, it didn't take him 3 days to attach a wire that was left off and removed and reattach a wire that was wrong. All for a $100 unlike your previous contractor. I would like you to refund the $225.

Technician Josh is good and professional. But he didn’t fix my garage door, because garage door has failed connection between door opener and door itself. We called Choice home Warranty and they denied coverage. I appealed against that decision.

Tech was great. They came at the time they said. Only problem is I have not seen an invoice of the work done. Not sure if anything was done. I have called office a couple of times. They have sent the payment invoice. No work related invoice.

CHW warranty in my opinion is second to none. My family and I have employed the services of CHW for nearly (4) years. We are so satisfied with the service provided, even with the one-time tech fee for service call(s) is worth it...for peace of mind!

I was contacted within minutes of asking for information on your website. The young man Kyle was very helpful explaining the 2 different plan and pricing. I couldn't give him a payment at that time because I wasn't in a place that I could speak securely. I asked him to call me at 5:45 sice I would be home then. He called me exactly at 5:45! We finished the transaction. I was very pleased. Thank you Kyle!

The technician was great but it took 6 weeks to get an appointment to fix the compressor on my refrigerator. We were just fortunate that the fridge didn't completely go out though the humming, high temperature beeping and no freezer for 6 weeks were a pain. We had 4 boxes of parts sitting in our garage for weeks.

Clint was most helpful in my time of despair with a broken washing machine full of clothes, water and locked. He set me up for an appointment and gave me the direct number of the service provider so I can get an earlier appointment.

The service was outstanding. He was very knowledgeable and was extremely professional and quick with the repair. He provided additional information about my disposal (warranty info). I would definitely recommend him again!

We had a guy come all the way from Sacramento to look at the dish washer and dryer (we live in Redding which is 21/2 hours away). I had waited a whole day last week Wednesday for somebody to come and he never arrived - no show. This week, he thought he had fixed the dishwasher so he worked on the dryer while he set the dishwasher on a light cycle. Although the dryer was working it made a loud high pitched squeaking sound constantly. After he had worked on it, I couldn’t switch it on anymore.

The electrician was on time, realized the outlet issue quickly. With tools and materials in hand he set about correcting the wiring and installing a new electrical outlet. All in all 15 minutes. Excellent.

Colin was great, but everything he did was not covered. The springs need to be replaced (not covered), side bearings replaced (not covered) balanced door (not covered) at the cost of $899. Plus my copay of $66. So to say satisfied, my door is working perfectly now is great, but nothing covered, not so happy.

I was very surprised at how fast Choice issued the work order to the appliance company. The service technician came to my home three days after the work order was submitted and repaired my appliance. The service technician was very nice, friendly and very knowledgeable of what the issue was, had the parts on his vehicle and completed the repair on the spot.

My water heater broke down Wednesday night and I called Choice about 9:30 pm. I made my claim then. The next day (Thursday), there was a plumber at my home sent by Choice. He took note of the situation and that’s same evening my claim was approved. It took the next day to get the water heater and Saturday morning, it was installed very neatly. Thank you, Choice for being so diligent and taking good care of my home. What I really did appreciate was they sent to my home real professionals and there were no BUTs.

I was helped expeditiously; however, I was somewhat disappointed that the service call is 100.00. When I originally purchased my plan, I was told it would be $80.00 for service calls with no notice. This service fee changed. Also, this is the third visit for my dryer repair. Can’t I get it fixed once and for all. The first visit was the dryer needed a part, it kept tripping the power breakers. It took over 3 weeks for the repair. Now the dryer is overheating and there is a concern that the dryer could catch fire.

The technician was very knowledgeable, professional and super friendly. Excellent customer service and seem to be very honest. We would definitely recommend him to other family and friends in need of service. We are extremely happy to have our heating system back up and running, thanks to Mr. **.

Joseph was great! I received two referrals about his service and your company. When I spoke with him, he exceeded my expectations! He is a huge asset to your company! Thank you, Joseph, for making this a seamless process!

Juan did an excellent job in keeping me informed on what was going on. He was very professional and fixing what he came to do. I definitely would recommend him for jobs if I could. This company is in the money for sure.

The experience has been very positive from scheduling the repair to the actual technician that came out to assess the washing machine. Very knowledgeable. He explained everything that he did and was very polite.

David was extremely helpful and kind very with me. Responded back to all my messages and emails. Very thorough with all the information that I needed. He knows I want to use my regular Plumber to contract with your company. He has all the information.

The Technician who recently came to my house conducted a thorough check of this issue and discovered it was a bad thermostat in which the technician from a few months ago just hit the reset button possibly.

It was not a great experience, It took 2 months to get an appointment to repair a leaking faucet. When the technician finally came, he had to come 1 1/ hrs from Boston, All he was allowed to repair was the turn on handle. The rest of the claim was denied, The technician was great however. We ended up paying for the rest of the repair. We never received a receipt for $440 that we paid.

I signed up for Choice Home Warranty in good faith, expecting real protection when a major home system failed. Instead, my experience has been nothing but frustration. When my water heater began leaking, the technician confirmed the tank had failed and needed replacement—exactly the kind of issue a homeowner expects a warranty to cover. Choice denied the claim, citing an exclusion for “tanks.” A tank is the water heater. If a tank water heater leaks, it leaks from the tank. By this logic, no traditional water heater is ever covered. That makes the policy effectively meaningless for one of the most common household failures.

Pleasant person that I dealt with, however, after 3 failed appointments where the company neither called me to say they were not coming nor emailed me; I was very upset.. I am elderly and could not move my machine to see the model # or serial #. It was purchased 2 years or less ago and I found it on Lowes in my history. There I was able to get the model #. I am very dissatisfied with the lack of urgency in which it was handled. It took around 3 weeks.

3 different technicians sent out to investigate gas leak issue.

"DON'T GET THIS SERVICE"...! THIS COMPANY DOES NOT FULL FILL WHAT THEY CAME TO DO OR WHAT A CUSTOMER WOULD EXPECT THEM TO PROVIDE PROPER AND TIMELY SERVICE. I will explain... I put in a claim over "3" weeks ago that my home heating system was out (NO HEAT). I live in WV and the temp's for the last "3" weeks has been ranging between 8-34 degree and those were the high's for the day. Choice Home Warranty has been trying since then to find and get a technician to my home to fix the heater. THEY HAVE YET TO GET IT FIXED!!!

Excellent service! Prompt and highly competent service. Abdel was timely and thorough in his assessment of all my concerns. He identified and fully explained all problems and was able to correct everything. I would HIGHLY recommend this man/company for any concerns in the future. Thanks to Prince, (customer service representative), for expediting my concerns.

The service Tech was excellent. He had difficulties with his equipment, but went out and purchased new equipment, came back, and finished the job. What I disagree with is my service fee. I have been with this company for a few years now, and last year I spoke to someone about a disagreement in my service fee, and it was reduced to $85. This service fee was $100. I paid the $100, but prior to the tech coming out, I emailed and called several times regarding the disagreement for my service fee. I received no response. As of this writing, I still have no response.

The technician I had to hire was great. The tech choice warranty hired could NOT come to check the frig for over a week! Choice warranty will only cover $160 out of the $585 bill. I will NOT be renewing and I will NOT refer anyone to you. I will discourage anyone to work with choice warranty unless they like to fight for every repair

I like the Choice warranty. I like their service except they cannot. I have a problem with my dryer cause I have other dryers in the house but they cannot help me fixing it. They said there’s only one limit. That’s the only problem I have a choice. I mean, I have I don’t know what’s the problem. Can I be fixed because I have warranty and it’s a household warranty. I don’t think matters if you have one or two.

This technician has come to our house on two occasions. He is very friendly and professional and takes the time to explain things. He walks you through what the issue could possibly be and what might need to be done to fix it long-term.

I had Choice Home Warranty for a number of years. The first claim I made was on my furnace of which the total bill was $900 of which there was a service charge of $85 so they paid the balance. However after that my monthly premium went up to $85 a month of which I was never notified of either through the phone or email. Found I owed $450 in back payments. My payments originally was $57.50/month. I called and told them that. They put the monthly payment back to $57.50 and I paid the $450 (like a dummy). Then I noticed after that my bank account showed no direct monthly payments being made to Choice Home Warranty again. I called them again and was told I owed $357. I told them I never received a notification of non-payment. I was told that they had sent me an email (I never received one). His response was he asked if I had a different account.

Although I put in a claim for plumbing work, I did not need a plumber after clearing the drains in my bathroom. So I did not need a technician and none came out and I was not charged as I canceled the service online with Choice. Also calling the service provider and cancelling the service.

Sonny's Appliance was punctual, knowledgeable, courteous and patient. That's exactly what a home owner needs when a repair is needed. We need help with home repairs and feel grateful when the technician has empathy for our situation.

I’ve been consistently impressed with the level of service provided by Choice Home Warranty. Every time I’ve needed assistance, their response has been prompt and well‑coordinated. It’s clear that they prioritize getting issues resolved quickly rather than leaving customers waiting. The technicians they’ve sent out have all been knowledgeable, courteous, and efficient. They take the time to explain what they’re doing, diagnose the problem accurately, and complete the work with real professionalism. It’s reassuring to know that when something breaks, the person showing up is experienced and prepared. Overall, Choice Home Warranty has delivered reliable service, timely communication, and high‑quality workmanship. It’s made dealing with home repairs far less stressful, and I appreciate the consistency of their support.

I have recently had a need for a repair to my HVAC system. The technician arrived early and diagnosed the issue, quickly got approval for the parts and repair and had me up and running before lunch. I was impressed with the entire operation from start to finish. I cannot speak for other warranty programs but Choice Home Warranty works for me. It's like insurance when I really need it.

I filed a claim in November 2025 for my A/C unit, it stopped cooling. This was the 2nd time in 6 months. The technician came out, told me that a fuse was blown, and it they weren't covered by the warranty. He told me to replace the fuses and if that didn't fix the issue to call for them to come back out. I replaced the fuses and contacted CHW because they had closed the claim. I appealed and was told to send in the receipt for the fuses to prove that they had been changed, which I did the next day. After numerous unanswered emails and phone calls promising to get the technician back out, I called January 21, 2026, and was told the claim was still denied. I was told that I have to pay an electrician to come out, remove the fuses, re-install them and then send a copy of the repair bill to CHW. Only then will they re-consider the denial. This is information that I should have been given over a month ago.

DELORDS INC. Sent a young man who was knowledgeable and showed us an easy fix for our problem with our garbage disposal. He was polite and very helpful. I would recommend him to anyone. Thank you Choice for sending him so quickly. I am very satisfied with how my claim went.

The company you referred was punctual they came out repair the washer, but it still didn’t work now. They have to order a pot a week later. I’m still without a washer and I had to go to the laundromat to spend $40 for that reason I won’t give you a five star. As far as referring to a friend I don’t know yet. I’m still waiting to have my washer repair and every time I call it takes a long time to get my appliances repair.

Filed a claim due to heater blower will not shut off and it gets a strange burning smell, have to turn the breaker off to shut the blower off, my claim was denied because they said the problem started before I had the home warranty which is not true, my heater, blower was working perfectly fine until the last week. I filed an appeal so we will see what happens. So if they refuse to pay my home warranty I paid the money for is useless. So not very happy with company already.

I was charged $75 for the technician visit and let me know that he needs to replace the heater motor. The worst came when the claim was denied by Choice Home Warranty. I'm not happy with this company. This is the second time that they refuse to approve a repair.

The Guy Appliance technician Richard was awesome and very professional. Richard Greeted me and my wife and went straight to the den and asked questions about the Amana clothes dryer. I told him of the issues and right away stated to troubleshoot and determined the timer was bad. He ordered it and will be in next Monday. Thank you.

Choice Home Warranty is great! They handled my claims quickly and accurately and the technicians were professional and knowledgeable and trained to my brand of the appliances. I switched from American Home Shield, It was the best move to make.

We’re happy to have finally found a company that gets it. Everything went smoothly and efficiently. We would highly recommend Choice Home Warranty. Our clothes dryer went out and the technician guided us through the whole process as he worked to repair it. The cost to repair outweighed the cost to replace so Choice is sending us a voucher for Lowe’s to replace. We hope to remain customers.

Nothing is cover because they claim everything as a preexisting defect or manufacturer fault. I've had them for 2 regular repairs to my dryer and oven and both were not covered because them claimed it was a manufacturer defect. On 10 year old appliances.

I’m very satisfied with the service. I’m not happy with confusing emailed dates and times. I have used CHW services quite a few times and always am satisfied and never experienced scheduling of appointments as confusing. Brad was very proper, efficient, and explained the problem and possible future problems because of the size of the sink.

The tech was very knowledgeable and was able to diagnose the problem very quickly. He was even able to fix the problem with parts he had already in his possession. The only problem I felt there was is that he arrived close to 7 pm.

This is my third experience using a home warranty company and by far IT IS THE WORST EXPERIENCE THUS FAR. I notified CHW on the 29th of December 2025 that my refrigerator was not working properly and it took CHW until 14 January 2026 to get a technician on-site to remedy the problem. THAT’S TWO WEEKS AND TWO DAYS. Repeated calls to CHW were met with abject indifference. In my opinion CHW is a terrible company with lackluster customer service. I WILL NOT RENEW MY CONTACT WITH CHW.

After many years, and serious issues, the people at Choice always help us to fix the problem. We feel that the people at Choice care about us. The technicians Choice sends are competent, on time and honest.

The plumbing came quickly and resolved the issue. The plumber was very friendly and explained all aspects in detail with the issues. Also the overall process was simple from raising the ticket to closure.

Called for service on furnace not heating 1/11/26. Technician assigned and arrived 1/13. Stated nothing was wrong. 1/14 Unit totally not heating again. Another tech came out, found part of problem and returned 1/19. Part replaced and worked for 6 hours. Technician stated motor definitely going out but warranty company would not replace until it was “totally” not working! 1/20 Unit totally not working with temps in the 30’s and I will not be available for the 12 hr arrival window until 1/27. Hate the fact that CHW will not repair broken units until they are completely non functional, delaying actual repair of system. They would place bandaids instead of repairing or “replacing”.

The ai assistant was great. My only complaint is I CAN'T do anything online because your website says my account got canceled. It makes it that much more difficult doing it over the phone. Otherwise I am happy with the claim service as to submitting a claim

Great team. Very good at making sure we have everything right at our fingertips and following up immediately with all the particulars. We have used them for years and never had any problems. I highly recommend them.

Service tech was great. CHOICE claim was confusing. They gave me one date and then sent a change with another co. 1st company confirmed. I called CHOICE to verify vendor. They said 1st Co. While 1st Co here fixing my garage. I got a call from 2nd Company to confirm date. I told them someone else had come. Very Confusing!!!.

So far so good. Just signed up. Representative on the phone was very nice and understanding and worked with getting me a good plan. I cannot give a good review until the plan goes into effect and if I need service.

I submitted my claim and a technician was sent the same day. He told me he would submit the paperwork and he should hear back the next day. Unfortunately that took a week with no response from whom they sent. After a 2 weeks a different technician was assigned who fixed the problem the same day. Choice responded to my text, however, I felt that the first technician they sent was subpar and lacked integrity. While I understand that not all people in this area are reliable I feel the company should choose qualified and dependable technicians to send to your home for repairs.

Technician did not discuss issue. I feel that it important to the owner to discuss the problem. Other than that, the issue was corrected.. This has been the second time it has been repaired and feel that it should be replaced.

The technician was great! The appliance company has 5 star reviews, reputable and very professional and great communication from them with scheduling. Phone calls to let me know exactly when they are on the way. He was able to fix the issue. The parts were replaced and covered. He didn’t mind getting under the dishwasher as it was kind of tricky to access.

Great Service by Willpower Electrical Services. William ** was on-time, very professional and super helpful. He was sure to explain the issue, what he was doing and what I can do to keep things in top shape in the future. He was a pleasure to talk to and I'd highly recommend him and Willpower Services

Electrician was very thorough explainiing everying in detail step by step and attention to detail and the patience shown in answering all my questions. I was very pleased with the professionalism, clear communication, and quality of work.

Washer issue was reported and within 2 days we had an answer. They couldn't find a service tech and we had to use a local technician. Which sped up the process and reached a solution - full replacement. Unfortunately, they only reimburse for wholesale. But hey, it still helps. More than satisfied, at this point.

The technician Abdul was very skilled and resolved the issues quickly. There was a part that was broken and he replaced it. Otherwise I had to replace the entire garage operating unit that would have cost me a lot. As Abdul was skilled he was able to figure out the actual issue and was able to replace the broken part. Nice work. Thank you.

The technician was on time. He worked on the heat for over 2hrs.on Saturday. He had to order a part for the heat. He came back on Monday with the new part. The heat is working better. It gets warmer quickly.

Super Man from Garages R Us was very professional and helpful. He arrived within the stated time window and immediately identified the problem, fixed it, and did a little extra maintenance to prevent the problem from happening again.

Luke ** was referred by a treasured, trusted friend & advisor & he absolutely did not disappoint! Luke took the time to review our multi-home needs & craft a great solution for us! Give Luke a call... you & your home won't regret it!

This review is for Claim #** for our hot water heater. The bottom of the tank had rusted out and needed to be replaced. We discovered orange water all over the area in which the water heater was located in our garage. Some of the water had run into the garage storage room also. I submitted the claim on 1/11/2026 and needed to have the replacement ASAP, as we were hosting a Missionary family for a week beginning 1/13/2026, and would need hot water for bathing, laundry and doing dishes.

I was very pleased with Choice Home Warranty. I was with them for many years and to my own fault I went with a less expensive company and regrets were made! I soon returned to Choice Home and have been nothing but pleased with it all. The easy in making a claim, the prompt response time, and the service repairs.

Choice Home Warranty was a complete waste of money. At the beginning, they did fix a minor dishwasher issue, which made me believe the coverage would actually be there when something serious happened. I was wrong. After that, I had a water leak that they refused to cover. Most recently, when my heating system failed, they once again denied my claim after delays, runarounds, and hiding behind fine print. Being left without heat and forced to pay out of pocket for a major repair was unacceptable.

Ice maker broke after 13 months after purchase and claim initially denied as to wear and tear. Claim department indicated that the contract language denies the claim under the wear and tesr section. Even though the damaged occurred after the manufacture’s warranty, Choice Warranty denied on wear and tear. The use of the product from its initial use is encountering wear, and that after the manufacturer’s warranty, the product should be covered from Choice Warranty.

This company is the best. I'm so glad I purchased plan. I called and they were out next day. The man was polite and very well trained. Co-pay was decent compared to other companies co-pays. He fixed my appliance, and When I called the customer service is great. This is best deal in price, service, trained technicians, and customer service. Shop around. You won't find any better. Watch out, some copays on cheap insurance. Copays out the roof. This company is everything you need.

Submitted a work order but was denied. I pay my payment every month but seem like there always a reason for not approving my work order. I'm probably going to cancel my plan. I'm not one that file a lot of claims but when I do it seem like I'm always denied.

Whenever I need to have a repair it gets prompt attention. I got a notice it would be a week out spoke with agent advise he would see if can be rescheduled received a notice will be here in 2 days. Very easy to get issue resolved.

My hot water tank went out so I put in a claim. Choice sent a contractor who found the tank was still under warranty. They decided I should pay additional money for them to remove the tank and take it back to Home Depot then install it. If it was not under warranty they would have to buy a new one but since it’s under warranty they want me to pay more money which is unfair. I still have no hot water. Paula **. Do I need a lawyer?

Friday afternoon the sewage pipe outside the house blocked up. Saturday morning I called to make a claim and get some help. The automated voice went through the information set-up and said Choice would find a contractor to assist. By Saturday evening there was still no response, so I opted for the reimbursement option - only to find out that Choice had to approve any contractor evaluation of the problem before any action was taken - and they only worked Mon-Fri. Having been unable to use ANY water in the house for 24 hours, I called a local plumber who was out within 30 minutes, quickly evaluated the problem and removed the blockage. I wasn’t about to wait another day or two for an emergency problem to be fixed. The fact that apparently Choice has no ability to respond to an urgent problem is very disappointing, and I will not be renewing my contract with them.

This the second time I've tried to use CHW. This time no tech has called me to make an appointment. Each appointment was automatically made. Blocking my entire day and several weeks away. Many people must work.

Choice Home Warranty is committed to quality, cost and the time schedule. Claims are done proficiently and quality. I am contracting with him for so many years without any issues. They respect their customers and I have experience in fixing many issues in my house for appliances refrigerators ovens ceiling fans and others and also plumbing problems solving properly.

So far, my experience with CHW has been very positive. I’ve been impressed with how quickly they respond when I submit a claim and how easy it is to get an appointment scheduled. The technicians I’ve worked with have been excellent—professional, courteous, and clearly experienced. They show up on time, communicate well, and take the time to explain the problem and what needs to be done to fix it. I’ve also appreciated that they are respectful of my home and clean up after the work is completed. I’ve only used CHW for a short period of time, but the service I’ve received so far has been consistent and dependable. If this level of responsiveness and professionalism continues, I can confidently say it has been a good decision to have coverage through CHW.

This Company is absolutely the worst from Sales, to Customer Service to the Executive Office! The company did a bait and switch and did not stand behind what the sales person told us. We purchased a multi-year contract and before we purchased it we asked the sales person what would happen if we ended the contract early. He said that we would get a full refund prorated and we even discussed an actual example of how it would work. When we cancelled early, we got back a pittance of what we should have received. We complained all the way to the Executive Office but the money hungry Executives don't care about doing the right thing! Don't believe a thing they say to just lure you in to purchase! Stay away from CHOICE HOME WARRANTY - They are HORRIBLE!

When I called to place a new Claim, it takes maximum 24 hours to hear back from a contractor and they send really good ones. I appreciate Choice Home Warranty and I recommended to my family. My daughter and my friends.

I had to select at least one star to submit this review. Otherwise I would give minus stars. This has been one of the **worst service experiences** I’ve ever had. Choice Home Warranty advertises that they “cover everything,” but in reality **they cover almost nothing** when you actually need service. Every claim turns into a denial. No matter what the issue is, they find some excuse to say it’s “not covered,” even though it clearly falls under what they promote in their coverage. The process feels intentionally designed to avoid paying for repairs. The **wait time is unacceptable**. You wait days just to hear back, then longer for a technician, and even after inspections are done, the claim is still denied. Customer service is frustrating, repetitive, and provides scripted responses without actually helping resolve the issue.

I was not going to renew in February but am reconsidering due to the great service this week from one of your contractors - Advantage Appliance Repair (Charlotte, NC). They were on time and efficient and did excellent work.

Yesterday I noticed that my dishwasher was not filling with water properly and leaving the dishes dirty. This afternoon, I called Choice Home Warranty and was able to scheduled an appointment for this Monday morning. I am very impressed with the professional and quick response to my claim.

Received prompt service. The initial assigned company technician decided not to come on informing Choice. They immediately assigned to a new company. The technician who was doing the repair needed additional approval which was done immediately.

The claim process is always an easy thing to deal with. Have had to use for appliances several times. The contractor was very friendly and knowledgeable. He came. Diagnosed the issue, ordered parts and came back to install when the parts came in. Seamless process. Definitely saves money. Fair service fee.

Put a claim in. The claim was processed. I looked to see was the part covered. It was and then 2 minutes before the clinician is to come into the property CHW sends a email saying my claim is denied. They make me pay $75 service fee for no service. I will be canceling both my policy for the inconvenience and rudeness of customer service.

I was very pleased with the quick response from CHW. The technician that came was very knowledgeable and was able to diagnosed the issue right away. I am happy to have your service for my home and glad I made this decision.

Service was quick and accurate even as it was done on a weekend. Service manager was polite and easily understood. She quickly took my information and said it would be forwarded to the Proper repair facility. I Highly recommend Warranty service.

I have had 2 claims since joining Choice home warranty, and can’t say enough about how they took care of my problems. Fast service, and very good repair people. No problem getting my problems solved. I recommend them highly.

Toma of Cascade Plumbing called me when he was able to come earlier than his appointment time to fix my toilet. He understood the problem right away and was able to fix it within 10 minutes. He was very professional and explained what he was doing. He was very polite and kind to me. Toma is terrific!

Choice Home Warranty always has our back. Their prompt response time is phenomenal and the technicians they assign to fix our issues are always respectful and great at what they do i.e garage door opener, plumber, appliance tech. We are so happy. Highly recommended for all your home warranty needs. They never fail us.

1/17/26 Called Home Choice Warranty. Explained my Flex Zone Refrigerator Drawer was freezing all my food and I was not able to adjust the temperature. Fantastic communication with AI and within 1 hour I received a email stating that Fix Smart Appliance Services would be at my home on 1/17/26 between 11:00 AM and 3:00 PM. Received a call from the technician, Julio and he arrived within the hour. Julio adjusted the temperature and reviewed all his findings with me. All is working well and Julio is a fabulous technician. Thank you, Nancy

I am well pleased with the help I have received from Choice Warranty. They were prompt when my fridge had problems. I paid the service tech $75.00 and got a reply from Choice saying I will get $500.00 toward a new refrigerator. Great service!! Thank you Choice Home Warranty!!

My tenant reported a leak on ceiling. Upon contacting Choice Warranty they scheduled the appointment and the next day the technician took care of the problem and recommended some ways to avoid the leak in future.

Technician showed up right in the time frame promised. Checked the outlets to assure they were working properly, then checked the breaker box. All was good but the breaker box is old and should be replaced. He submitted a request to CHW for the repair. Thank you CHW.

Couldn't wait 24-48 hours to have a leaking water heater called back about. Found our own technician, who did a great job. The process to document the work, submitting information to get authorized, and then submitting more to get reimbursed, is harder than finding a plumber and getting the heater replaced. Lastly, the reimbursement amount is less than half of the cost. We paid $1,120 for this plan and have only used it this one time. Our reimbursement is for $950. So, we would have saved money by not even having this plan. Fortunately, the seller of our home paid for the majority of the cost of the plan.

One of the best worker I've had in a long time, very professional, was on time and right away knew what was happening with the machine, work fast, very clean and explain to us what the problem was.

Che did not fix my microwave because grease was inside the motor turntable. This is a place I have no control over. I spoke to Leslie ** from Choice Home Warranty. She told me that they would not fix my microwave because grease was in that area and I don’t need to get a second opinion because they decided not to fix it.

I have had good experience with Choice Warranty. I have no complaint against this company. They are prompt, and hire real professionals. I will continue to do business with them. Thank for all you do.

Second visit for the same problem with washer. Technician needs a part approved. Different technician from the first one. Takes too long to get the services from my initial request. The initial problem was not resolved with the first technician.

I had just woke up and decided to text stop and cancel. Well Jesus was outside knocking on my door. So I invited him in and we started talking about my situation. Before he left my home he was so patient. Naturally it didn’t leak but Jesus said I’m trying everything before I leave to see if he could fix the problem and by him be persistent he found my leak while listening to my testimony about my past illness and how God left me here and all glory to Him. Truly grateful, thankful and blessed to have met this young man.

The contractor was timely in his arrival. He was friendly and professional in his actions. He kept me informed in the project's progress. The job was finished to my satisfaction. The whole claim was satisfied within a week.

Brandon ** is very personable and patient with all the questions I asked. He provided me with various program options without pressuring me, which is especially important for elderly customers. Overall, my experience was positive...Very Positive!!!

The phone experience was pleasant and efficient. Our claim was reviewed right away and we had an appointment within 15 mins of our phone caller have not yet had the appointment. So I cannot comment on the service at this time

They kept refusing claims and/or tell me that it wasn't covered. I am an disabled elderly person that is on a fixed income (just from Social Security) and got this insurance to help me with repairs. Then I tried to cancel the policy via their "contact us" form on their website. They sent a "we got your message and will respond with 2 days". They never responded. Then I found that they took the next monthly "auto payment" payment out of my account.

If you plan on buying a home warranty from Choice Home Warranty, you need to read this! BEWARE! We first purchased their warranty on our home in Plymouth MA three years ago. We had a couple of small claims in which they took care of. So when we moved to South Carolina, and bought an older home. We continued the warranty on our new home. Even though the heating system, heat pump, was over 20 years old their brochure says no problem! However, when it was determined by a licensed contractor that the system had failed, they fought us tooth and nail not to pay the claim!!

Jason from GE serviced my Refrigerator on 1/15/2026 because it was leaking water and I was not able to get any water out. He was very professional and knew exactly what to do to get my refrigerator working again. I would definitely recommend him to my friends and family and use him again in the future. He should be rated greater than a 5+.

The repairman was very good. He came and assessed the situation and knew that we needed a new garbage disposal, so he went and got the garbage disposal and came back, installed it and all is good. I want to recommend Shane.

Technician came prepared with the proper equipment and replacement parts based on my initial description of the problem with our dishwasher. He was able to diagnose, repair, and replace the part causing the issue and had us back in working shape in under an hour.

I was surprised of the great changes you guys have made to your website. Putting in a claim is very fast and to the point, not like it was last time.... I'm impressed with your new system. Also, I didn't have to wait for someone to find a repairman and hopefully that repairman shows up when scheduled. Today, the GE technician showed up on time and when promised, and was able to fix the problem at hand and if the problem happens once again, he told me what steps to follow.

I am very disappointed that you allow a vendor to pick up a claim and then they can not come for a week or more to check out the issues. Is this the common practice with warranty claims. It used to be that vendor would address the issue within days and then get permission to do the repair. A client now has to fight to get a vendor out within 2 days to check out the issue. Please enlighten your vendors that they must check out within 2 days and if they cannot preform they need to pass the claim to a vendor that can. I, the customer do not control that part, Choice controls that and should be looking to protect the customer and not the vendor.

Representative was very exact and knowledgeable. Not wasting any time. Addressed my needs very effectively. It only took one call and within minutes I was signed up. Even took the time to navigate through company portal and explained everything.

I am pleased with the service. I was able to get an appointment easily. I did have to wait a week, but it was Christmas. The Repairmen were knowledgeable, efficient and professional. My dishwasher, which leaked, is now fixed.

Roberto did a thorough check on my Whirlpool Washer. He informed me no errors appeared at this time. He informed me if the washer stops working again, call back immediately. I appreciated his honest. He was very friendly and professional. Great Job! Thank you.

Horrible experience, waste of time and money. Had two policies, canceled first policy with a few calls. Now is over 30 days, over 100 calls, multiple emails and messages and no luck in canceling my second policy. They have no cancellation department now because I can’t get anyone to help me cancel policy. Now they renew the policy and started charging me after I explained to multiple choice reps that I was not interested. On top of all my calls I also received two or more calls every day for the last 30 days trying to sell me a new policy. They can sell me the service but no one can cancel it. Cancellation needs to be done in the last 30 days before policy ended, is impossible. I recommend trying to talk to the cancellation department before buying a policy, they will promise that someone will calm you back and you will be waiting for over a month. Don’t get scammed.

My Dryer went out. Just not working, opened an new claim and tech on his first visit and had parts needed to addressed my issue. Tech was professional and took care of everything, with a full house quick service was a blessing.

When my garbage disposal broke it clogged my pipes so I could not use my kitchen sink. I purchased the home warranty when I bought my home in Jan 2025 because many of the appliances were older and I did not want to face a repair bill right after purchasing a new home. My warranty was due to expire in Feb 2026 and I frankly was on the fence about buying the warranty again. When I called Choice about the repair they worked quickly to find a repairman who came out to my home and fixed the system the next day. The only charge was my $75 service fee. Needless to say that I purchased another warranty for 2026.

Electricity in Kitchen went out. Called Choice. They assigned an electrical company that came the next morning. He diagnosed the problem to be a bad feeder line from the power company. Called them. They arrived approx. an hour later and reattached a good power line and my electrical is working as intended.

I joined this company in 2022 and paid up front the full cost for coverage till 2027. During the first 2 years when I needed them they came within 48 hours. Now, for the last two times I have needed them, I have had to wait up to 3 or more weeks for a plumber and a AC man! When they finally called to come they were on their way without 24 hr notice coming from Memphis. How do they know my schedule after waiting eternity for them to come? Currently, I am needing a plumber again to just switch out an old faulty faucet and a 23 yr old garbage disposal. I call for the service and I am told to pay $75 up front before they can come. When I asked when will they come I am told maybe within 48 hrs or "whenever they can find somebody".

I have had to have both a plumber and a washer fixed recently and the service and the company have done well by me. I was able to get both serviced quickly and efficiently by both. They were efficient and knowledgeable and Choice got them to me in a timely manner. I am very glad I chose them to take care of my home.

Technicians from Carter Backflow and plumbing were pleasant. Their estimate for the work they thought should be done was $3200.00. Other estimates, from trusted companies, are $2000. I cannot comment on their work because I will be using another company.

My experience with the technician was absolutely wonderful. Shawn from Sears via CHW company showed professionalism, knowledge and understood the issue with my HVAC heating. He kept me informed on parts delivery and made my experience great. Thanks.

Terrible experience with my first claim that I've ever filed in my life. My boiler was making a loud banging sound over the weekend. After doing some research, I turned it off right away and filed the claim on Sunday. Received an email Monday someone would be out. Nope. I live in the Northern Midwest. It's very cold in the winter! Tuesday the expert shows up. Boiler pump is shot. He's submitting the findings and I should hear soon. Thursday morning still no word so I call. They tell me I have to submit my inspection report. No one bothered to tell me this. No email, no phone call, nothing.

The technician was very qualified, did great job but insurance service terrible. The problem was with the heating system in living room, I have separate controls for each room, request for repair was done on December 28, appointment was scheduled January 8. It mean 10 days I had to say in cold. Service is desire to be Much better.

Your sales representative, Jason **, was very knowledgeable, helpful, and courteous. Jason took the time to help me understand the different options available and then was very responsive to my questions. I look forward to a long-term relationship with Choice Home Warranty. I fully expect the same service when I make my first service request as I received from Mr. **. From my research of your company, I am confident that will happen.

I have been Choice Home Warranty customer since 2021, they were used to be good. Two of my outlets in garage all of a sudden stopped working. I had put in a claim, technician came and I had paid my contracted fees to the technician. After diagnosing the issue technician/electrician told me that the Neutral has been disconnected, that could be because of normal wear and tear. Cable could have been gone bad over the years. Choice Home warranty declined my claim and told me that this is not normal wear and tear. Of course I don't have any tripped fuse on my electrical panel.

After 20 years of service, my sump pump installed in the crawl space under my house stopped. A technician came out and inspected the pump and confirmed the impeller was frozen, the pump needed to be replaced. A claim with photos was submitted and ultimately denied because of the way it was installed. I talked to the technician and he said it was installed properly, the pump just gave out. The normal life expectancy is 5-10 years. This pump ran for 20 years. The installation was not incorrect in his opinion as it left the pit, it went up and back down to exit the crawl space to prevent water from returning. I appealed the Choice home warranty decision but they would not alter their review and denial. This is really absurd.

Good initial response. A service company is being contacted at this time. No word yet from the company to provide service. Hope to hear from that company before the day is over. Hopefully the service company is local and will not take too long.

The process was handled very fast and efficiently, my AC went out and I called Choice Home Warranty, they scheduled a tech very quickly, and they came and fix the issue. Ac is working perfectly again.

I am very pleased with the service Choice Home Warranty is offering. I am a member of CHW for over a decade. Every time I have some issue with one of home systems, CHW is sending a professional technician right away or the next day to fix the problem. The customer service representatives are very polite, prompt, professional, and customer-oriented. I had other companies before, however, I am very glad I changing it to Choice Home Warranty.

Garage door springs were fixed and it is working fine now. They have also picked up case quickly and provided a quick appointment. The person was nice and he explained issues with door. He seems very knowledgeable. Thank you so much for your help.

This was my first time using my Choice Warranty. Trevor from Preferred Door diagnosed and fixed my problem in a jiffy and couldn't have been nicer. He gave me some useful suggestions and offered for me to call at anytime with any questions. I would highly recommend.

My technician, Murad, was extremely professional and seemed to really care about getting my refrigerator repaired correctly. He did figure out the problem and fixed it. I was impressed with his professionalism.

I recently filed a claim with Choice Home Warranty for an electric tankless water heater shortly after purchasing my home. The unit repeatedly tripped breakers, made loud abnormal noises, and could not be safely operated. Choice Home Warranty was responsive, assigned a case manager, and sent a service provider to inspect the issue. I appreciated the communication and professionalism throughout the process. However, after review, the claim was denied because the water heater was determined to be incompatible with the home. Multiple professionals (plumber and electrician) later confirmed that the system could not be supported by the home’s existing electrical setup and would require significant upgrades to function.

I was completely pleased and satisfied with the technician from True North Garage Door Service. I, however, was very disappointed to learn that my particular garage door opener was not covered by Choice Home Warranty. It would have been nice to read in my insurance policy that my particular garage door would not be covered; it should have been explicit. And if it did, that I would only be covered by only $250. Due to my insurance coverage, or lack there of, I will now have to pay $2,200.

Very good. I was called promptly, kept informed on when to expect the tech and what expect when they arrived. They were pleasant, respectful and went right work.. Worked quickly once CHW approve (slowest part of visit). Completed the repair and left. 1 hr. Knew what they were doing and spoke English.

7 year old Bosch dishwasher could not be repaired as parts were not available. Choice offered 270 for replacement which was not acceptable. Went to appeal, increased amt to 370 but would only issue e-card to Lowe's, which was not acceptable as we had already purchased new dishwasher that they needed to send check. Said they could not do that. After filing a complaint with Better Business Bureau they are sending check in the amount of 503. Terrible customer service, when your company says they will replace appliance if it can't be repaired and then offer amounts that are inadequate to replace appliance.

The Electrician came the next day after I submitted my claim, which was a day earlier than originally scheduled, He quickly resolved the issue, which if I hadn't been unsure of what breakers to move I could've easily avoided a service call and fee. Thankful that problem was resolved