Choice Home Warranty Reviews

This was my first claim and initially they said they would be here the next day which was fine and then texted they could be here the day I made the claim. So about 3 hours after my claim, they came out and fixed the problem. So about 15 minutes in and out and my washer is back to perfect.

Well I don't really have much feedback because for the last 4 days I do not have hot water and it appears CHW can't find a service man in or around Lexington. I was given the opportunity to get a service man myself but this is exactly why I have a warranty. I switched to CHW after being with another company for a few years. I hope this issue gets settled soon.

Based on a ranking site, I chose Choice Home Warranty who sent a person to work on HVAC who was neither qualified or licensed. My problem was my reset button was tripped. CHW paid guy for work not done after I told them I didn't need service. I cancelled my contract with CHW and they deducted work not done from my refund, ignoring my complaint. If you have a small dispute like mine, can't settle in small claims court, expensive binding arbitration.

My appliances and more are covered by Choice Home Warranty. When our dryer stopped heating it just took one call to CHW and a service call was scheduled. I wish it would have been sooner but a repair tech came and fixed the problem within a week. I am very happy with Home Choice Warranty.

Top notch service from all three technicians, plumber, electrician, appliance guy that came within the last 6 months to my home. Choice one has worked out very well. Would recommend to anyone, for the most part. Can't say enough about plumber technician, electrician technician, appliance technician who came to my property recently.

I regret ever signing up with Choice Home Warranty. I had to keep calling their customer service, only to be put on hold forever or transferred in circles. I paid for a policy that promised peace of mind, but all I got was stress, delays, and out-of-pocket expenses. This company will take your money but do everything they can to avoid paying claims. Avoid them at all costs — you'd be better off saving your money and hiring a real contractor when something breaks.

I had a great experience talking with Martin from Choice Home, he was very helpful and went out of his way to make sure I got the best value for my money. I was quite happy with all he did and the money he was able to save me with discounts for being a veteran and a senior.

Professional services rendered was great. The claim department was extremely helpful in handling the claim. I immediately received information on when my appointment would be and service. Still waiting for information on my other claim. The furnace claim is the most important one. Thank you for assisting me. Sincerely, Carl

I received a very prompt email regarding my need. It was quickly assigned. When I explained that it had been fixed earlier, and that I wanted the same technician to try again so I could avoid the $65 service charge, they were very accommodating! The person I spoke with on the phone was friendly and helpful.

I am thoroughly satisfied with the service that we received. The repairman was beyond efficient and knowledgeable. He definitely knew what he was doing, and he found all of the problems that needed addressed to get our dryer in working condition once again. He was also extremely on time which I really appreciate. There’s nothing worse than waiting around all day long for someone to show up to do a job.

K. **

Choice Home Warranty listened when I informed them that Comfort Advisors, the service CHW assigned, had misdiagnosed my AC problem three times! CHW contacted Bruno HVAC instead. Bruno arrived quickly, solved the problem cheaply (they checked the maker's warranty) so my home can stay cool and comfy. Thank you, CHW and Bruno HVAC!

Very pleased with the company that Choice Warranty sent. However, is a pain to get through to Choice Warranty to actually talk to a human and then it would be nice If when I did get one I could understand them. The customer service people are very nice and want to be helpful, It’s just hard when you can’t understand them.

I’ve had a terrible experience with Choice Home Warranty and want to warn others. They sent two different vendors to fix my stove, which overheats even when set to low. The second vendor admitted the first one didn’t know what they were doing yet ended up doing the exact same thing. Unsurprisingly, the stove went right back to malfunctioning a week later.

The technician was great. He worked hard at trying to fix the fan. It worked for a day then went back to a noisy very slow start again. It is old and needs replacing but the technician said it was his job to try to fix it first and if that didn’t work then he would have to get authorization to replace it. So that is where we are at.

Terrible response time. Terrible customer service. Probably going to cancel all four warranties I have in my properties. This is the second disappointing experience in three months. They are not what they claim to be. I bought the four warranties because of their high rating. My experience has been poor at best. They seem to care more about rejecting a claim than helping the customer get their repair done.

Rico was prompt and efficient, very professional. We Would most definitely recommend him and use again! He listened, had the part and resolved our dimmer switch issue. He offered solutions and options.

I made a claim with Choice for my garbage disposal. Appt. went well. Person who came out was quick and efficient. It did take about a week before someone could come out due to a busy schedule. That would be the only complaint.

Although it took a couple of days more than I expected for repair of the refrigerator but the service was great and they were on top of it and they kept me informed of what's going on and all was resolved and I'm happy with it! Thank you so much!!

Good service, friendly technician. He come on time as scheduled and provided information of the work. He reviewed the door and explained in detail information. Took the time to explain the situation and how to proceed with the project and how to get the work completed and how the project will proceed with the work.

I was pleased with the response time in which Choice Warranty got back to me about claim..I was also very pleased with technician Rod from with Relied Plumbing Services and the time frame in which he came. My service was completed and I am very satisfied with their service.

I explained to tech what was happening, he went out to check the a/c unit. He was nice and explained what was wrong with the unit in terms I could understand. Also, explained next steps for getting the unit replaced. He explained about how long it would take for the claim to get completed.

Updated on 09/12/2025: Choice Home Warranty was GREAT in the past. NOW every claim I enter, goes to the repair company, they come in and say "that is NOT broken or it is maintenance issues" NOT COVERED.> Now, I want my $75 check!!! Claim not repaired, fixed. 95% of the time the REPAIR COMPANY will not even look at the problems!! SCAM SCAM SCAM! Do not use this company. David ** Designated Manager Broker, Arizona, Illinois, Maryland and Nevada. Find someone else. I am filing a lawsuit!

We have had Choice for years. They are a wonderful company and they have helped us with lots of things around the house. I would not own a home without their Protection. We called and the man came and worked on the ice maker. He has to order a part and already replaced one. Super service.

I went online and easily submitted a claim and a number was assigned. Was told I would be notified as soon as a technician accepted the job. All was smooth to do. Will wait in email from technician to see who has accepted the job and confirm time. Choice Warranty has always been pretty quick to find technician to do the job.

I just purchased my service plan and have not had to use it. But I know the value in them. I worked for a TPA (Third Party Administrator) as Director of Service and Service Network. I took care of all the Servicers and contracts. So I know the true value of these Service plans. I hope I never have to use it but it gives me peace of mind just to have it. I recommend them to everyone family and friends. These plans are worth every penny you spend on them if you have to use it once. I look forward to doing business with you if I have to in the future.

Fridge seals went bad and called warranty to address. Tech came out and said it needed new seals. Very nice guy. Got the parts and tried to fix two weeks later. No go on new seals. So got the authorization for a new fridge. Opted for a gift card for Lowe's. This was on June 26th, still waiting on the e gift card. Should be pretty easy since they responded very quickly to everything else, besides sending the gift card. Very annoyed.

I spoke with Adam at ext **, he guaranteed that I would not be billed until 1 Aug. My account was drafted today, and will not be over drafted until the 1st and I cannot pay other bills because of this. I want my account cancelled and a full refund.

Choice Home Warranty has a lot of fine print and will deny your claim easily without justification. I've filed 2 claims for both of them to be denied. Upon consulting with a case manager there is a lot of back and forth as to the reason for the denial. After spending 58 minutes discussing the issue I was placed on hold several times for her to even get definitions and consultation on what she was telling me the reason by claim had been denied. They are in it for the initial cost for you to get a warranty but yet will find any definition for them to not honor the claim. I would never recommend this company to anyone.

Provider was prompt in identifying appointment and was on time. Repair was completed quickly and successfully. He replaced both the flapper and water supply valve. I highly recommend Forever Plumbing as a contractor of character. The serviceman explained everything he did and asked if we had any questions. He was very polite and attentive.

I enjoyed talking to Mr. **. He seems to know the product and explained everything to me and answered all my questions. I am a bit confused with the two e-mails he sent me, though. They appear to have different rates. I am sure he will address my concerns. I feel secure knowing that I have purchased this home warranty.

Everything is and was great. Thank you. Good, prompt service! Keep up the good work! You truly are a number one company! 5 stars for sure! The service provider Hayden ** was just great and provided the best service .. All is good and well. Thank you. Very much.

I have had several issues this year and they are always sending someone out within 3 days. No issues with service and was reasonably priced. Half the cost for premium than American Home Shield. Would highly recommend. Even better discount if you pay for multiple years. Senior discount was also available. Thanks Choice Home Warranty!

DO NOT USE CHOICE HOME WARRANTY!! They sent some random person to my rental claiming they were a technician. He then proceeded to blow a fuse in my tenant's home and then misdiagnosed my stove issue. I then had to find my own tech and had to pay two service call fees even though Choice said I'd only have to pay one. I also had to pay for repairs that their tech caused because choice will not cover damage the techs they send do.

I was pleased with the ease of filing claims. The repair service was effective, though not speedy. My issue is that when a claim was approved for full replacement of an appliance there is a 30 day wait for a check. Still not received to date. This is a check for several hundred dollars - not thousands. Ridiculous that one must wait 30 days for a check.

Choice Home Warranty (choicehomewarranty.com) generally receives negative reviews and has a low rating on the Better Business Bureau (BBB). Customers frequently report issues with denied claims and difficulty in getting them resolved. Many reviewers accuse the company of using fine print to deny claims and of failing to pay contractors, resulting in delays and complications in completing repairs. “Choice Home Warranty is a fraud; they take your money every month for coverage and refuse to fix anything.” “Do NOT BUY THEIR WARRANTY. Choice Home Warranty has been the biggest mistake of 2024”. That is true!!!! I'm going to cancel Choice Home Warranty service!

And a great conversation with the agent, explained that I noticed my water pressure was not well in my bathroom and then upon walking on my bedroom floor, the bricks had sunk down, so they immediately filed my claim, and I should be hearing back from a technician soon to come and assess the problem so be my first claim. I’ve never had anything with them before so hopefully everything goes well

When it was determine my range could not be repaired by the technician who came to my house, I was told a sum would be paid by Choice Home Warranty. However, I had to wait 30 days to get the payment which would be in the form of a gift card to Lowe's. So, I was forced to purchase from Lowe's instead of looking around for the best price. Additionally, I was without a range for about six weeks.

This was the best service I’ve ever received from Choice Warranty. Called in the morning, it was fixed, buy the same day. Service person was a pleasure to have in my home. I would recommend this company to anyone. In fact I voted for them to be the best door service in Vegas

They settled within a day, but I won't get the settlement for about a month and I do not have an oven to cook with. So we have to borrow a neighbor's oven which is highly inconvenient for a while. My wife has to use a neighbor's today to cook bread for church.

Unfortunately, I had to fight to get my air conditioner repaired. It broke down on a hot summer day, on the 16th, a Wednesday, in 90-degree weather. I sent multiple emails that day, because it normally takes 3-5 days before CHW sends the job to a technician. The next day, I was assigned to a company with the date of the 24th--which would have been 8 days in 90-degree weather! I argued with them and pleaded and emailed and called multiple times, because I have a special-needs son who cannot tolerate extreme temperatures. That appointment got cancelled and scheduled to the 28th! 12 days in this weather would have been deadly to my special-needs son, who has temperature dysregulation issues.

I am very disappointed in Choice warranty. My refrigerator went out. You have to leave a phone number. You can’t talk to anyone and they do not call you back. I would not recommend this company and I am going to report them to the Better Business Bureau. Very disappointed.

Excellent and timely service. Easy to create claim online. I did not have to call anybody or negotiate to get the service approved. Everything was automatic after I created the claim. The monthly charge is worth every penny. Money well spent. Will recommend this to all my friends. Very satisfied!!

Some time ago, my pump was replaced under warranty. The new pump stopped working. When I placed a new claim, I was told a necessary part was not installed and the recently installed pump needed to be replaced. I was advised since there was a missing part it was not wear and tear. I am appealing this decision.

Tech was awesome.. Identified problem in 1 min. Fixed it in 1 min! Garage door and access gate repair is an excellent company to work with. I would recommend them to all my real estate clients! Choice, was very quick in submitting my claim and had tech out to my home within hours!

Their service and speed and punctuality is amazing. I recommend that anybody that is buying a home or has a home, to invest in this. This is the greatest investment I could’ve ever made. I’ve gotten over $10,000 worth of repairs done and I have honestly not spent more than 300 bucks out of my own personal pocket so it is very well worth the investment.

To be honest I don’t think we should have paid the full amount for the water heater when we are paying monthly for your service and still have to pay 100 dollars for someone to come out. Also the guys that came out drained the water out of old water heater to my shower. Didn’t clean the dirt out and also they dropped water from old heater on my carpet and wood floors and asked my husband if he has towels. Now I am going to have to pay someone to clean my carpet.

I thought that the technician that came to my house was extremely confident and very pleasant to deal with. He fixed the situation in a matter of minutes. The only complaint that I have was not with the technician but with the company.. He did not have to repair anything. All he had to do was show me that I needed to turn the icemaker on if I wanted ice and then he charged me $75 for that.

Although, I did not get full compensation for my failed heat pump due to the technician's observation being "possible lightning" strike to my heat pump, I believe that playing by the rules that CHOICE WARRANTY granting me $350 towards my new heat pump was better than nothing at all. While I have not replaced the heat pump just yet, I'm sure that CHW will stand by its word to grant $350 towards my heat pump repair/installation of my new heat pump.

Chris was the most professional technician that we have experienced so far with Choice! He represented his brand very well and had our washer fixed and running in no time! His professionalism was greatly appreciated as we have had to deal with some unsavory techs in the past! Choice should continue to use Brandt's for appliance repair in the Vero Beach area!

The company that you used for to supposedly repair my washer was absolutely horrible, unprofessional and one of the technicians was SO RUDE it was ridiculous. I understand they came from a long way but when they saw where I was located they should not have accepted the job. Just like they work I also work for a living. I pay Choice Home Warranty a fee every month and on time. The technicians should base it around the customer's schedule. Choice also does NOT take into any consideration that the customer works just like they do. Some of the CHOICE employees are RUDE also and do not seem to care how long I went without a washer. I also paid $300.00 plus tax to have my own technician come out and they determined the washer was NOT ABLE to be repaired.

Our A/C was not cooling. They came and did a great job!!! They were very professional and respectful to our concerns. Yes, I would recommend them to anyone who needs repairs!! They explained clearly what the issues were and repaired it all. Yes, they knew exactly what the issues were and quickly corrected them!!! They also came when they said they were coming. That was very nice to have a time to expect them!!!

Technician was very professional and knowledgeable. Was able to find the problem right away and fix it. Also took the time to check the whole system and make sure it was working properly before leaving. Very friendly and helpful. Made sure everything was documented and submitted to the Home Warranty company before he left. Would recommend this air conditioner company to anyone repair or any type of maintenance to their units. Also works on heaters.

Your salesman Felipe ** was excellent! Communicated with me details of my plan and the process which made me say "yes" to trying you out. Hopefully Choice. Home Warranty and your technicians will be as excellent as Mr ** was. I have chronic colon cancer that has metastasized to my liver, I am trying to get life in order for my loved ones and to be prepared for whatever happens next. This is quite a relief getting this home warranty. Thank you!

Technician was mannerly, professional and deftly worked to repair our HVAC overflow situation. We were VERY disappointed that our Saturday morning emergency was not acted upon until Monday with a technician coming on Tuesday to do the work!!!! HVAC issues in summer warrant a swift response. Now the ceiling needs to be repaired, but another HVAC company has been assigned the work. This makes no sense. HELP, please!

Had a great experience. Excellent turnaround time from when I requested service to the appointment date. Service provider did an excellent job. The company even arrived early, did the job and everything went smooth. Service fee was reasonable. Monthly premium is reasonable and competitively priced.

Awesome service, technician was nice, had a doctor's appointment and they were willing to work around my schedule. AC is working properly! I gave him a description of what I saw, he didn’t blow me off because of my limited knowledge, he listened. It was a great experience in my opinion. I would recommend their services.

For small, non emergency problems, maybe ok, but when I called in over 90 degree weather for A/C out, it took 3 days before ever got response, then another 2 before got tech out. He said they would not cover problem but he would report. He said needed to replace entire A/C. Never heard from Choice. I called my normal A/C guy out. For $180.00 he repaired a clogged water line and it's running fine.

The Garage Door technician was one of the most courteous and professional individual I have ever worked with. He did an excellent job in repairing my damaged garage door. A excellent employee that I ended up giving him a big tip. Thank all involved in repairing my door within a very short and fast time frame.

Francisco was the perfect "10" in a tech. He was friendly, very knowledgeable and spent quite a bit of time explaining the ins and outs of maintaining temperatures in an oven. He made sure our oven was reaching and maintaining the correct temperatures before he left. I would not hesitate to recommend him to anyone.

Tech showed up early. He repaired the eye on my stove and was done and gone within all of them minutes. He was nice and done a great job. I will be using this tech in the near future. I have Choice Home Warranty and love it. I have all my appliances covered and pay $100.00 per claim. If it can't be fixed, they replace with a brand new one.

He was very helpful, and did great work. Was unable to be there so I ask him to call me with info. And he made it a point to call me and explain everything he did. I would recommend this company to a friend. This was a great experience. Thank you.

I couldn’t be happier with the service. From the moment I called, the staff was responsive, polite, and clear about the process and pricing. The plumber arrived on time, diagnosed the problem quickly, and explained everything in a way I could understand. They completed the job efficiently and left everything clean and tidy. The work was high quality, and they even followed up to make sure everything was still running smoothly.

I got set up very easily and quickly, after I was referred by my realtor. It seems like a great, solid company though a both a shame and curious why fridges are the only major appliance not covered. The folks on the phone communicated very well and the plan is awesome -- I love that service calls are well-priced. Only had two issues: the first is that I asked for the plan to start in September after getting learning about them in July, but when my plan was sent to me it came out with an August start date. After sending that through, a second issue came up where my condo was listed as a single family home, so I will ask that to be fixed too. I cannot comment on how their service calls and repairs go as I have not done one yet but they come highly recommended.

Choice Home Warranty is the worst warranty company you can go with. If you want your items fixed or repaired do not look their way. You will be sadly mistaken. They will send someone out for you to pay them their 75.00 to come out. After that your claim will be denied and you will not be able to get anyone on the phone again. RUN. RUN. RUN and find you a company that will help you. Choice home warranty is not going to help you.

Choice Warranty has some of the worst customer service and contractors. Their customer service can’t speak clear English. When their contractors finally make it out to look at your problem 20 days + sometimes out. They have to get an approval from Choice which varies. It can take a day or 3 weeks. There isn’t any consistency. We had a couple claims with them. The one that sent me over the edge was this last time. Our AC. Scheduled 9 days out from our claim date. No communication. Can’t call the technician. Took a day off work to meet the guy and he never shows up. (Sears) never called to say he rescheduled. Choice wanted to put it out another 7 days. We live in South Texas and it’s hot.

My Technician was very professional and knowledgeable about what the problem was with my air conditioner and he explained how to fix it and he explained the process to me and was on time and came back within the time he stated he could get the approval to fix my air conditioner. I would STRONGLY refer anyone I know to use him. He was phenomenal. I was very, very impressed.

The service repairman was very professional, yet easy to talk to. He was efficient with the time he spent to do the job as well as clean up. I would highly recommend the company. We also had good service from the person we contacted before the repair (in regard to sending a photo of our washer).

I want to be honest, I just purchased this program. Was very impressed with the answers to my questions and about the cost versus other programs. I have not yet asked or should I say requested help. Will update after this should happen. I do not have more to add at this time. Watch for future update.

Choice has been a real partner in handling claims. We have 4 claims over a 5 year period including a replacement of an Air Conditioning unit and the processed the claim quickly and repairs and replacement we completed on time. We purchased a five year program and have very satisfied with both the value and response from Choice

Property didn't have AC. Claim filed Friday afternoon, appointment not set until Tuesday. I understand it was weekend in there, but in Texas there needs to be swifter response or more HVAC companies in queue to respond. 4.5 days of no air conditioning in Texas summer is a brutal wait period.

The first time air-conditioning went down it took two months almost for them to come out to fix it and then they just charged it without patching any leaks. Now they’re asking for me to rate my experience and I’m still waiting for them to respond to my air conditioner not working this time. I’m hoping it doesn’t take two months again. Summer was over by the time they fixed it last time. It’s pretty hot still right now.

The Epic technician was wonderful. He explained everything that is going on. My issue with Choice is how many band-aids are we going to put on this 3-year-old system before we fix it permanently? I am tired of having to check on the outside unit to see if it is freezing up AGAIN! It is too hot and I have Chronic Respiratory Disease! I need this problem fixed once and for all!!!! Thank you!

Just bought a new LG refrigerator last year but for some reason it wasn’t putting out ice as it should. Called Choice & they had an LG tech out within 2days. Rene came in and identified the problem within minutes. He fixed it and went on his way! Everything about this process was painless. Everyone involved was professional and kind. Best of all We Have ICE!!! Thanks Choice!

Was easy to sign up. They explained everything that I needed to know and was friendly and very helpful. I will tell all my friends and family about Choice Home Warranty. I will put my mind at ease knowing if something happens I'm covered and not have to worry how I will pay for the repair. It was a smart move to purchase the warranty and have told friends about it and hope they sign up as well.

Overall went well. I would recommend use a repair company closer to me instead of 50 miles away. The travel time to get parts if needed take too long. And can't be any cost savings. So use of local companies would be much better. The company that done the repairs did a great job and carried all the necessary parts on the truck that was needed.

The representative of the company that was sent was professional and courteous. He checked multiple areas to determine the cause of power surges. He explained his process and even shared helpful info about how the electric system runs. Would recommend him and be happy to use him in the future.

Hopkins Repair Service was well appreciated. They had to reschedule initial appointment due to parts they anticipated needing had not been received yet. They came the following week as scheduled. The service representative was very professional and thorough. He determined another part was needed and reschedule to return in little over a week but had the washing machine usable, waiting for additional parts. He returned as scheduled. He replaced the needed parts tested the washing machine and cleaned up afterwards. Very satisfied with this repair service you provided.

You claim the "wear and tear" in our dishwasher is due to abuse. This claim is preposterous and is just a way of shirking your responsibility of replacing a device that is irreparable. We will: search for another company to service our appliances. Disseminate the news of the bad service we received. We will change coverage to a company that has a better reputation.

I was able to navigate system easily and in a few hours had the appointment within 2 to 3 days depending how one counts. Called Monday morning at 9:00 am and appointment set for Wednesday 3-8pm check with the vendor Cool Force LLC for details. I called and spoke with the owner, a gentleman by the name of Randy. Advised he might be able to arrive earlier once he made is schedule. Well it turned out there was a customer that had to cancel and I received a call and message asking if I would changed to the 8:30 to 9:00 A.M. I had missed the call, saw the message and replied with a YES! Wednesday morning a phone call to confirm gps indicates a 8:57 arrival and that is what it was.

I submitted a claim online the minute I identified my plumbing leak. I called 24 hrs. later to see if Choice Warranty had found someone to come out. They said they had not but offered me the option to find my own plumber. I declined (because they didn't cover the claim the last time I did that). They said they would continue to find someone. Fast forward, I called 4 more times in the next 6 days and had to "escalate" my claim and find a plumber. The positive side is that they did cover the repair and for that I am grateful.

I have a recent AC failure and it's almost impossible to get through to talk someone. Fortunately, I was able to speak with this Special Agent who helped me get assigned to the company that's most reliable and knowledgeable. She also helped me with a pending claim that I wasn't able to get help with. She is awesome.

I called them to let them know that My air conditioner went out, Service man came out A couple of days later, my service was fixed and I'm good to go. Thank you so much for the On time. My entire system was replaced in my house. Inside unit and outside.

The technician was here for only 10 minutes. He looked the AC and saw there was ice buildup on it. He turned it off and said he couldn’t do anything else until the ice melted. He said that would take 8 hours, so his company would be in touch later. It has been 36 hours, and I have not heard anything back.

Seems every time I submit a claim it is rejected. Everything is made very hard. Yesterday when my call was returned twice I was put on hold each time and your phone system makes me enter my phone number each time to get a call back. Your case managers do nothing but reject claims

Winston Garage Door company and the technician were great. The only thing that was off was Choice Home Warranty had the wrong day and time of service. Need to better coordinate with the service provider. I would recommend Choice Home Warranty and Winston Garage Door company to all friends. I had switched from AHS warranty company because the copay. At Choice Warranty is a lot less.

The plumbing professionals were amazing as always! They’re very professional and efficient! He came in and diagnosed the issue which he quickly identified. Water was dripping from our upstairs bathroom down to the lower bathroom through the acoustical ceiling and to the flood the downstairs bathroom. The technician discovered the origination of that leak and advised me as to the correction of the issue. I’d definitely recommend Simrel Plumbing to others for the excellent service that they and their staff provide.

I was skeptical about signing up with Choice Home Warranty because of a previous experience with another disappointing home warranty company. The other company could never provide service techs in our market, had us on our own locate a repair company, then argued with us over the value of the product that failed.

Wonderful experience. I previously had a different home warranty and each claim was stressful, aggravating and something was always a problem. Thank you for such ease of use and respect. The service man was great. He was extremely knowledgeable about the appliance and warranty. Glad a local was called out. Make for a safer transportation.

First of all, the customer sales rep was Top Notch! Second, scheduling a visit is super easy, much easier than most. Thirdly, the Rebecca gal from the plumbing Co, she was super communicative, quick and did really good work, and cleaned up after herself. I'm very impressed with this company!

Been 17 days since I filed my claim. Got the typical initial feedback, then nothing. Still in dispatch. Guess they have no one that can fix a microwave. Could be really bad on something more significant. Considering cancellation!!!

This company does not approve claims. They go out of their way to get out of paying to fix covered appliances. I purchased coverage for 3 houses for 1 year and am very disappointed with the coverage. Every claim I’ve had…1 air conditioner, one freezer, and one refrigerator have all been denied due to the very reason I bought the warranty coverage…..they broke un-expectedly. The latest was my AC. The fan motor stopped working and they denied the claim….after I paid the fee for their technician to troubleshoot unit. He said it needed a new fan motor and they denied the claim because they said the fan blades were bent....which is not true. The motor just stopped working.

They were called with the problem of no AC working. They called me and send me a date and time of a appointment, they were always on target on time and fixed the unit without no problems, they had parts on them, they were fast and there after they called us to check if everything was ok

Took longer to get scheduled than I was expecting. No updates from the tech day of service. Called office and they said they would check on time status and get back to me in 10 minutes. Well that didn’t happen so twenty minutes later I once again had to call the office. The tech was extremely polite and helpful. He explained everything. Great job. Thank you

The tech that came to our house was very good and knowledgeable. He said the A/C was still cooling and if it stopped again that Choice Warrant Would send him again but as long as it is working he can’t do anything till it stops cooling. So right we have what is called an open ticket and when the A/c stops again cooling he would return and fix if it can be fixed or if not Choice Warranty would decide what the next step is which made sense to us.

I’m very pleased with the service I received. My microwave suddenly stopped working, and the home warranty company handled everything quickly and professionally. They took my call, scheduled a contractor promptly, and the repair was completed without issues. Everything worked out perfectly, and I’m truly happy with the entire experience. Will gladly recommend Choice Home Warranty

Excellent, professional service with honesty and integrity! Anthony did a spectacular job of explaining options and offered information on questions that should be asked. Everything my wife needed covered, is covered! She's happy...I'm happy! Felt safe and non-pressured in making this major decision. Glad I made the call! Loved the long term incentives and locked in rates!

CHW has been my home warranty carrier for many years. I don’t have many home issues but when I do & place a claim response time always is great. Don’t feel ignored. CHW has a good network work of subcontractors to help out. Reaching out to an adjuster has been fast & quick. Have had no issues in getting call backs. Overall good carrier & recommend them.

The technician was on time each time and attentive. He's right on the issue. He knew the problem and ordered the right parts. I'm sure he fixed the problem. I'm also comfortable with the warranty he offered. If Choice Home Warranty has vendors like that, I will stay with Choice.

This company is terrible. I filed a claim for my stove/range. Filed July 3rd. Technician came 2 weeks later, July 17th. Service fee 75 dollars. 2 days later July 19th I received confirmation that a 390 dollar gift card to Lowe's would be sent, but it would take up to 30 days. We don't use Lowe's. There was no alternative offered. Now we have to wait 1 months 2 weeks and 2 days from first report just to have a partial funding for my appliance. Little help from several representatives I spoke to.

Andy S was from Twin Cities Appliances was prompt, courteous, and very professional. Couldn't have asked for better service. I pay good money for this service, thank you very much 😊 1 claim, 2 1/2 years, 100 $ deductible. My premium has gone from 43 up to 60. I'm on a fixed income, I don't know how long I can afford this plan.

Great help and would recommend to others have had home warranty some years ago but found online that you were 4 star and rated no 1 so I called and am very pleased. Can’t think of anything else to say but that Seth was very informed and explained everything to me.

I used to have 2-10 Home Buyer's Warranty. When that expired, I researched and saw that Choice was highly rated by Marketwatch. I purchased a home warranty with Choice. I recently had my first claim experience. I returned home after a short vacation and my air conditioner was not functioning. This is in FL in July, so it is very hot and uncomfortable. I filed the claim Sunday evening. The claim was dispatched Monday around noon for a local technician (Sears) and the appointment for the initial service call was scheduled a week later! I am not waiting a week with no A/C! I called and spoke to a rep. They were useless. I called my normal A/C company. They were at the house within the hour, diagnosed the problem (blower motor), picked up the replacement part, installed it, and I was up and running that day. Cost was around $1300 total. Maybe would have saved if I had waited, but that was not an option for my family.

Shamir arrived on time and was respectful and courteous. He was knowledgeable about the machine and explained the issue with visual representation. I appreciated his honesty about reaching out for a second opinion as to whether or not it can be repaired. I would strongly recommend him as a qualified technician.

I had a leak from my inside AC unit that damaged the ceiling drywall and required my to put containers on my kitchen island to contain the water. This began on a Friday and the contractor assigned could not come out for another week and a half. Choice rep. did not seem concerned that my leak could go on for another week and a half. Luckily for some unknown reason, the leaking stopped after another day. The contractor showed up as scheduled on July 22 and resolved the problem.

This was one of the worse experiences I have ever had. My air went out and I called Choice to schedule service. This was Monday. I got a call back on Monday evening when they stated they would be at my home that Friday. When the techs pulled up they had an unmarked car. They did look at the outside unit and stated that it had frozen and that it needed to thaw out. When I got a call back to reschedule them to come back it was going to be a week later. Tier 2 Heating and Air was an awful experience. They expected me to wait a whole week for them to come back out. Needless to say I have cancelled my HW and asked for my payment to be refunded and was denied. I then asked them to reimburse my $85 service call and was denied. Yes this company is cheaper than most. Just remember you get what you pay for. Oh and by the way I did pay out of pocket to get my cooling system fixed but at least I didn’t have to wait a week.

The technician came to the house, identified the freezing problem and looked up the part. He found out that the refrigerator is too old and he cannot order the part. I was notified by Choice Home Warranty that they will need to replace my refrigerator. Good job Choice Warranty in identifying the problem. Thank you

Wish I could give them 0 stars!! AVOID AT ALL COSTS!!! Nothing is covered, wait times are MONTHS, no priority given to safety concerns, horrible customer service. Save your money and pay for your fixes yourself. I have yet to have anything covered.

I have had home warranty for over 30 years... You have been listed as the best but I don't know how. You do not do anything helpful but take my monthly fee. I am a widow and definitely not a handyman. The last two times I have been shafted... I think your days are about over.

We were very happy with the work that Joey from 24/7 AC has done. He called ahead to let us know when he would arrive and arrived promptly. He worked efficiently and quickly identified the issues, showed us photos of the problem areas and suggested solutions. He then quickly resolved the issues. He identified some issues that had been troubling us for several years. Other technicians from other companies could not figure out. However, Joey quickly identified the issues and solved them. We were very satisfied and will recommend Joey to any of our friends and family.

WORTHLESS. Ignore claims. 1. A leaky faucet was causing water to flow to the floor below damaging sheetrock and flowing onto washing machine on the floor below. Choice Home Warranty did not send someone right away. I had to hire my own plumber. Choice Home Warranty caused sheetrock damage that cost me $1,000.00 to repair and paint. 2. Electric Hazard ignored. No less than _3_ electricians said my electrical panels needed to be replaced. Choice Home Warranty did not authorize repair. I am disabled and sleep right above the panels. Choice Home Warranty cannot be trusted. AVOID WASTING YOUR MONEY WITH CHOICE HOME WARRANTY

When I bought my home last year the seller purchased a home warranty on my behalf through choice home warranty. I never used the home warranty, I forgot I even had it. The policy is up for expiration next month. I have no desire to renew the policy and all of the multiple people that have called me to try to convince me to renew have been told the same thing. I’ve asked all of them to stop calling me. 2 of them were very argumentative when I explained that I was at work and couldn’t talk and didn’t want to renew. They tried to keep their sales pitch going. I’ve blocked all the numbers they’re calling from. And I still get more calls. What do I have to do to get you to stop calling me????

I would leave zero stars if possible. This is by far the worst company I’ve had the disservice of being associated with. They were not helpful or customer oriented in the least. After 7 technicians and 3 months of waiting, they won’t cover my repair. When I went to cancel before my payment went out they asked if I would speak to a case manager and I regretfully agreed out of kindness and patience. The case manager was equally unhelpful as all representatives I spoke to prior were and when I asked for a cancelation and refund, I was told a refund could not be processed. Any money you spend on their services will be wasted.

Total scam. I wasted 600 for nothing. They didn't pay a single penny. I had to pay 12000 from my own pocket because they don't send real technician, and told me I can use my own technician after I fix my HVAC. They don't reimburse any money. Wasted my time and money.

Our A/C compressor failed July 17th and I filed a claim July 18th. I received a notice that due to the extreme weather they were unable to dispatch a Technician service within the usual 4 hour period. We received notice on July 19th that a technician service, Tempchangers HVAC, had been assigned and they would contact us prior to arrival on July 19th. I was out of cell phone coverage for a while on the 19th so I forwarded the information to my wife so she would be aware of their arrival.

The technician I picked, it was not someone from Choice. My claim was denied and my technician said you cannot say the start controller went bad because of dirt buildup. She said that controller could have been going bad from the start. The unit is only 5 years old. My technician from Hoover Electric is fabulous and knowledgeable. So my experience with my technician is fabulous, but not so fabulous with Choice Warranty. My technician was quite disappointed with your diagnosis and stated that they cannot say that is what happened, 'cause she cannot say that is exactly what happened. I may not renew with Choice in 2026.

The technician arrived promptly as promised. He initially attempted to repair the existing faucet; however, the control unit on the motion sensor was malfunctioning. As a result, he replaced the faucet with a new one to resolve the issue effectively. One minor disappointment with CHW was the reimbursement provided by Choice. They reimbursed only $70 for the Glacier Bay faucet, while the total cost, including tax, was $214 at the local Home Depot.

I would have given five stars but the one problem I had was trying to call in advance to talk about my appointment and not getting a response even after leaving a voicemail the day after. Otherwise he still showed up in the window scheduled and was very nice in his interaction.

I am very pleased with the repair work done by LG. The technician from was very knowledgeable and friendly. He replaced the compressor and recharged the refrigerant. The repair took roughly 2 hours from start to finish. I highly recommend his work. I’m thankful for the Choice Home Warranty, which covered this expensive appliance repair. Choice Home Warranty has been very good for our family.

I've have been with Choice Home Warranty for several years. Their website makes it easy to request a claim. Their service is outstanding, the agents are always pleasant and helpful. Their communications is another plus, always keeps you informed when, and who will be handling the repairs, with an e-mailed to me with the information required. I could not be more happy with the service I received from Choice and the technicians they chose. Great company.

Our air conditioner stopped working Friday afternoon and I called and made a claim. We are in a heat emergency and the earliest someone could get out here was the following Thursday. You should put a priority for heating, plumbing, electrical, furnace, and air, above all things when they are not working.

AC unit stopped working. Claim started, easy online process. Appt set and was there in the time frame. Technician was polite, professional and addressed the issue. Repair completed within 1 hour. Choice did call me back within 45 minutes of my request to speak with a person. Not every appointment or issue can be handled without speaking to someone directly. That's something they need to correct. **Also - if there are appt direct requests ~ there should be somewhere that you can put that information in. Boldly so it does not get overlooked.

Appliance Hero's repairman was excellent. My problem with the refrigerator is under warranty so now I have to get someone else to fix it. Wondering how long that will take and if Choice will cover it. I would recommend Appliance Hero to anyone as he was knowledgeable and really nice. I have to get a Samsung repairman in order not to mess up the company warranty. Here's hoping this does not take a lot of time.

Each time I've entered a claim for service, Choice Warranty has been able to dispatch a very capable contractor to address the service need. Their communication on the ticket status prior to the arrival of the technician has been frequent and superb! Their explanation of their coverage for repairs, and willingness to re-review and approve additional coverage towards my out of pocket cost, was unexpected, but appreciated. This home warranty has been a good value.

He might have done a good job pending if we needed his work on our refrigerator ice maker, but we needed a plumber to connect the hose to our water line, he drove from Arcadia, OK to Sapulpa, OK about 70 miles one way for maybe a 20 minute examination of the situation.

Consistently Unprofessional — Don’t Waste Your Time. I’ve now had three scheduled appointments with Ameritrust Contracting—and all three ended in a no-call, no-show. Not once did they make any effort to communicate, reschedule, or even apologize. This is the definition of unprofessional behavior. To make matters worse, my home warranty provider, Choice Home Warranty, was fully aware that Ameritrust had failed me twice before and still chose to send them out a third time. That’s not just bad judgment—it’s a complete disregard for my time and trust. Coordinating service through a home warranty should relieve stress, not add to it. Instead, I’ve spent days waiting around for a contractor who clearly doesn’t respect clients or schedules. If you're thinking about hiring Ameritrust or using Choice Home Warranty—proceed with caution. Unreliable service, poor communication, and wasted time are what you’ll be signing up for.

Refrigerator went out we lost a lot of food. CHW replaced the refrigerator but not the lost food we just wrote that off. We felt the replacement was a Very fair and great deal. We feel that FIVE day wait was excessive and that was why we lost the food. Should have Tech. available on weekends. I rate their overall performance as EXCELLENT.

He was very professional, knew what he was doing, and made recommendations. His wife was there to a system. She spoke more English while he was more Russian speaking. After evaluating what was needed, he made a recommendation that I highly appreciate, namely, replaced the stove top completely. Because we have had problems with the other burners.

I switched because I was having trouble with a home warranty company I had for 13 years. I didn't know it would get worse. I have literally spent all day trying to get answers an understand WTH they are doing. I have been dealing with an HVAC problem since June 24th. They sent someone out twice who could not figure it out. Since then my other unit has gone out. The company cancelled the day before the appointment so I had to call and complain. The 2nd company identified the problem quickly and provided a fix. It sounded pricey, so Choice pulled them off the job and reassigned the original company that cancelled their appointment today. In addition they lied and said they got no diagnosis from the new vendor and that the HVAC vendor does not service AC. Both false, and I have screenshots of where the diagnosis was sent in and they even called with a question. No way I would recommend them. Save your money.

Very proficient & professional contractor & treated me very respectful. Just hated that he is so far from me. He was not a local contractor. He left me his business card & said I can call him direct if I have questions & he & his helper left in a happy mood.

Terrible. You're better off not having home warranty and just fixing repairs out your pocket because Choice will deny all of your claims. I have been having AC issues in the dead heat of Arizona summers and they 1, took a week to come look at it and 2, took TWO weeks to come to the conclusion that they are not going to take care of it. That's 3 weeks in the 100 degree heat trying to stay cool by blasting my broken AC as much as I could. This resulted in me getting an $460 SRP bill when I usually only pay $100. They are slow, unreliable and don't care what your situation is. Choose a different home warranty!!!!

I tried for 4 hours yesterday - on my day off to get a live person to speak with. The call back system is ridiculous! It does not work. No one gave me a call back! I checked missed & spam calls on my phone. Phones block the call back from CHW - because it does not recognize the phone number. 6 different customer service reps did not listen to me & just put me in the loop of call back. Finally got a competent person & she solved my issues, after 4 hours of calling CHW.

The gentleman was quick in resolving the garage door repair, very polite and impressive. Hope that it will remain fixed, he indicated that I have a 45-day warranty. The claim process was very easy and quick allowing the gentleman to repair the next day. Look forward to using Choice again we needed. Thank you.

Choice has been great, never have an issue when something needs fixed. Have had them for at least 5 yrs. Never any issues, always very responsive. Any time I have called they get someone out as fast as possible. I would highly recommend them to anyone looking for a home warranty.

The technician called to let us know when he would arrive. He was very cordial. He had actually visited our home previously when our garbage disposal had to be replaced. He found a very small screw in the disposal that was causing the issue we were hearing. We still do not know where the screw came from. He pulled it out and it now works perfectly.

AC broke down in on Saturday and getting repaired on Wednesday. Fast service in peak heat of summer! Service person was very helpful and showed real concern for our situation. Fast friendly service made me feel like a valued customer. I will be recommending Choices home warranty to my friends and family.

Alonzo was patient with my time line waiting for the arrival of a new credit card, and He was responsive to my questions. He was also thorough enough to explain how the person who recommended Choice to me should get her referral bonus.

Water was leaking onto the floor. It wasn't a flood but like melting ice. There was also ice build up in the bottom of the refrigerator. Isaac, the repairman, did a great job in fixing it. I would highly recommend him. Choice was great to work with. The whole process was smooth.

Daniel was very helpful, but he told me he would be sending me a brochure as we hung up. I still have not received it. I want to see all the details of this home warranty. I don’t want to hear them on the phone. I want to see them in writing. Please send me a full brochure of your home warranty, or I will be canceling it.

The young man who came to my home was very professional and pleasant. He was the first technician to come to my home and fix the problem on the first visit. I am so sorry that I don't remember his name because he certainly deserves recognition. He is the reason for my continued subscription.

This started in March 2025, this is July 2025, and still I do not have my ac.working. Choice have sent 3 different tech out to see the problem, they are report replace and still Choice wants more opinions!! When will the ac be replaced? When it's 50 degrees and I don't need it.

Rancis was my technician for my garbage disposal. He was very professional and was able to diagnose that my disposal was defective. I agreed with him that it needed to be replaced. It was not only defective, but I feel a safety/health issue. I would request him in the future.

Per above subject line: our a/c went out and your company (which I paid good money to) could not get anyone to come out and fix the problem. (This is the second time this has happened trying to get a repair person out.) Then "WE" found one about 7 miles from our house and they came out and it took all of an hour to fix the problem. We would still be waiting for your company to find someone.

You left everything up to me. You could not come up with a tech. Tried to submit a clam and that was not easy to do. I paid a premium price for your service only to get nothing. Would never recommend you. I will be letting others buyer beware. I wonder if I will receive a credit for the estimate received.

How about Choice be responsible for their appointment scheduling. You keep making appointments that the repair technicians can't meet. It's been over two months since I filed this claim and I might soon get the problem fixed. A supervisor was supposed to call me and they never did. The technician is great, very thorough. You just need to do a better job scheduling.

The plumber was OK. He came, assessed what needed to be fixed and then went to a store to purchase the parts and returned to fix them. The previous plumbers had these common parts with them and completed the work quickly and left. Other than that, the technician was ok.

My HVAC system stop working on one of the hottest days we've had. I submitted a ticket that night and received an email notifying of the technician being assigned the next day. The appointment was on the very next business day. The technician contacted me the day of to let me know the approximate time he would be there. He arrived on time and was extremely polite and professional. He immediately knew what the issue was as soon as I told him the thermostatic and fan were still working. He had my system up and running within 30 minutes. I have had Choice Warranty for 5 years now, this is the third time I've had an issue that needed taking care of and each time their response has been quick and efficient. I have recommended them to everyone I speak with; they are an excellent company and provide 5-star service.

Being a senior on a fixed income we had to look for competitive pricing and found CHW. The representative Brian was thorough and the cost was exactly what we were looking for within our budget. CHW was ranked 9.8 amongst other companies and that gave us a sense comfort knowing so many other customers had positive experiences with CHW.

I am very impressed with the service! Super fast! I have actually recommended a few friends to buy a home warranty from you guys. And even got a few months' extended service due to the recommendations. Keep up the great work, Choice! I made an excellent choice. :)

Choice warranty they don't repair and they don't answer the call, takes months to resolves the issue, technician was not showed up for months, when I ask the same they are reimbursed for $165 which is not cover anything in this time. They are very rude people if you want wait for or do your own such rude people. They don't care about people. I don't suggest. If I had chance to give the rating would have given -1, I don't suggest these rude people. Thanks.

The technician was excellent. Not very pleased with the time it just took 7 days to come and repair in the sweltering heat... Took too long, wish there were some way to get to repairs faster. I know you're busy but I really have to say again 7 days is too long.

My father has had a contract with this company over the past year and recently signed me up for one too. I was unaware of that when the next morning a sales person called me and proceeded to sell me another contract even though he saw the first contract for my address. Instead of telling me this, he deleted the contract my father had purchased for me and sold me a new one. After speaking with my father, I called to cancel the new contract thinking we were paying twice. Then I learned what the sales person did, which was instead of being honest and admitting there was already a contract for my address he just secretly cancelled it and sold me another one. The cancellation process for me as a customer was not easy, and it has been a week and I’m still waiting for an email and my refund!! My father has had no notification of the policy he opened is cancelled either! Very shady and not transparent at all.

Technician was great. I was originally given a repair date 9 days out. Which was not optimal when you don’t have AC in July. Luckily after contacting them several times they were able to work me in sooner. I would definitely use this company again. And appreciate the part you covered. Thank you.

I was very impressed with my sales rep... He is the reason I bought immediately. He explained the warranty benefits and gave me reasons why Choice is the best... I bought the 3 year program because it was a good price value. I will recommend Choice to all my family and friends when applicable.

The technician was very professional, friendly, efficient, and thorough. Communication from the technician was very good keeping me informed when he was going to be here to look at my air conditioner. I was impressed with how fast a technician was assigned to come out. I had a technician assigned within a few hours which was very helpful.

My disposal was not working, but wasn't much wrong, just a little something. Only concern service was quick and brief, I feel shoud have been given a little more attention to make sure it work well. Only spent 5 minutes. WOW, need to spend more time on call and make sure all pieces is or runs well. Just go back and check clients problem carefully.

The plumber gave us helpful advice and information. He was also very kind and provided friendly and professional service. He arrived on time and completed his work quickly. He explained payment clearly. He provided clear expectations of what to expect next. He provided a receipt for payment and provided contact information if we need further assistance. I would be happy to use their services again and refer to family and friends.

Although we are extremely satisfied with the technician who came to our home to check out our refrigerator (claim was filed on a Sunday-appointment with the technician was the following Sunday....thankfully our refrigerator was cooling and our problem was with the ice maker), once the technician arrived, he determined the problem rather quickly, explained to us what the problem was, and told us what would happen next - him submitting info to CHW, them making a determination regarding the claim, if the claim was approved, he would order the part and return as soon as possible to make the repair.

I recently had the pleasure of working with Troy from Airy Time. After a frustrating experience with Sears Home Services, Troy's professionalism and expertise were a breath of fresh air. Troy quickly confirmed that our refrigerant was low and efficiently coordinated with Choice to resolve the issue same day. He went above and beyond by thoroughly inspecting all aspects of our HVAC system, providing feedback on how to extend its lifespan and enhance our efficiency.

I file a claim late on Friday, so I knew it would be a few days before I would see a technician for my AC. The technician contacted me early Monday morning, and they came to look at my unit. He was very professional, very thorough and very quick and explained everything to me in detail. Now I’m just waiting and hoping that Choice Warranty approves my claim.

As we all know it's summer and hot! 🔥 I called Choice Warranty and made an appointment because my Air Conditioner stopped working. The job was supposed to be done later in the week of July 20th but the Technician showed up on the 19th instead. I am so thankful because it is extremely hot! Thank you Choice Warranty for caring! It's so appreciated! I just switched from another company and glad that I did. I do recommend Choice Warranty!

This experience was not my first issue with Choice. Choice Scheduled a service tech from Sears to come out about an AC issue. The service window between 7AM-6PM. I received a message from Sears stating that a technician would call with an estimated time of arrival. I never received a call and the number that Choice provided for Sears was an automated service to reschedule or cancel. The technician showed up at my house at 7:35PM, 1 1/2 hours past the service window. Asked for the $75 service charge, then went into my attic, then came down to tell me he could not inspect the unit because there was no flooring around it. He said Sears had a policy that the unit must have decking around it. As he left he said someone other than Sears would have to inspect the unit.

I am extremely disappointed with the service provided by Choice Home Warranty, and I now believe the company is operating in a deceptive manner. I submitted a claim on July 7, 2025, due to an issue with my home air conditioning system. Initially, I was told a technician would be assigned within 24 hours, but that never happened. Instead, I was given the option to use my own technician and request reimbursement. I proceeded with that option and hired a technician from Carolina Conditions. He initially diagnosed the issue as a faulty capacitor. The diagnosis was submitted and promptly approved by the warranty company. However, after replacing the capacitor, the compressor started running but failed to cool.

The service representative was great. He was very polite and friendly. Although two weeks is a long time for seniors to wait to have their air conditioner repaired in over 95 degree weather. The time window of 8M to 5pm is too long. I wasn't able to plan anything because of the long wait window.

We are generally satisfied with the CHOICE HW service. However, I think that the annual fee is too high ($1,440 for 3 years, about $480 per year) - I would rather pay a little higher fee per visit since we don't have that many calls. If we have 3 claims per year the average cost per claim is ($1440/3 + $65=) $545. That's more than we typically pay for a service call without a home warranty.

Great experience with service performed on my AC unit. The technician that serviced my AC was prompt, efficient, skillful and fast. Very pleased with the work done, but not too happy about the steady price increases over time with Choice Home Warranty. Started out at $43/mo to now $63/mo and from $75 svc fee to now $100 all with no notice. And I've only had them for about 2 years.

The dryer stopped working in the middle of a cycle. I submitted a service request via the web site and within 90 minutes the assigned repair company, Dena Appliance Repair, was onsite to address the problem. The tech made the necessary repairs and things were back to normal in less than two hours. Hard to beat that kind of response.

PB there 7/21 MON, 10:31 to 11:26, Customer stated refrigerator has an 82C error code, and ice maker doesn't work either. Found unit pulled out and unplugged. Plugged in and found 82C error for inverter fault. Found compressor pulling locked rotator amps while running creating fault. Recommend new compressor, inverter, drier, and icemaker replacement kit at a minimum to repair unit. My claim was denied for none normal wear and tear. I called the service company. Their comment was, how can there be non normal wear? And tear, you plug a refrigerator and left. Let it run. There was nothing non normal about this. Very dissatisfied and want to take this to the next level.

I appreciate that the Choice Representative called me back before the Afternoon, however, The earliest they could get me an appointment was 4 days later after my sink has backed up. That is too long to wait for someone to come deal with a water issue in your home. I think they should have tried to find me someone who could come at least in one day after the issue occurred.

What Choice Home Warranty has to offer does not meet my needs. 1) When my HVAC went out, I had to spend most of my money to get it diagnosed as needing to be replace so this part of the benefit did me very little good, as far as I am concerned I had to pay for my base call charge and to follow their procedures to run up a bill I knew would result in a decision that the HVAC needs to be replace. I do not consider that home warranty costs, it is the cost of their procedure which is really a cost of doing business and has nothing to do with a Home Warranty repair. So the value is just not there. 2) Before I had my HVAC replace I had it go out a couple of times and it took more than a week to get someone out to repair it, that is their procedure also. In the heat of summer, that does not cut it.

If you're looking for a company that promised you the world and give you nothing. Then you've come to the right place. It is the worst company ever. There is no build back better with this company. We had a refrigerator the went down. It took over a week to get a repair tech out. If you talk to anyone you are transferred out of the country to someone in China. They then sent seven other technician out over a period of 2 months for our main refrigerator. The last company came out said they could fix It for $1,100. Choice warranty did not want to spend the money on the repair. Refrigerator is a freestanding Frigidaire we bought it for the name and the quality. The unit is 3 years old. Choice home warranty opted not to repair it.

I applied for service online, got prompt reply and service was scheduled after having to haggle about the cost going up from $65. To $100. Without prior notice. I called the customer service department to complain about that. They reduced it to $85 but that is still a lot. Repair person was on time, quick, and the refrigerator lights were repaired. We are satisfied with the company that came out and repaired our refrigerator.

Worst service when it comes to claim. Best when there is no claim I made a mistake buying this. This is the worst home warranty I ever had. When it comes to claims. They have N reasons not to pay. I made a mistake of buying this for 3 properties. I bought long term plans but when it came to claims found it was waste of money and they don't do what they say.

CHW was very good at getting the contractor to home and approving the replacement of my hot water heater. My concern is the $576 of modifications, I don’t think I received. Believe it was inflated, especially when the plumber didn’t know what I was talking about. Just seems strange to me. They did replace the pan only because they destroyed the one I had. I could go on but I won’t.

I am not happy with this company at all. I needed a water heater and I have to put out 1100 to get fix. I asked for a cash buy out, all they are giving us is 575.00, looks like we are paying for everything. They say they give you a peace of mind, well our mind is not at peace. Going to another company, we were lied to.

I decided to go with Choice Home Warranty. They told me they cover everything that I needed so I signed up with them from November/2024. I have made call to them when I needed my air condition and washing machine fixed. No one even came to fix it. Still broken. Worse company ever. Would not recommend them to my friends or family or to anyone who wants extended warranty. Don't waste your time with this company. Just scammers.

Choice Home Warranty continues to bill after Policy has expired. I have reported this to my AMEX so that this company is blocked. Policy #: **. I believe the Policy expired Feb 1, 2025. I have also attempted to place a call to their customer service Dept but no call back so far. Terrible customer service when you are trying to reach a person to speak to.

He answered all questions and gave me the best bang for my buck. He explained what the warranty covers in great detail, he also made sure the person that referred me got his one month free! He really was easy to work with! I would definitely refer him and the company to others!

The tech that came and cleaned out the bathroom drain was extremely professional, friendly and knowledgeable. I would highly recommend them to my family and friends. The tech put on booties on his feet so that no dirt came into the house. My only complaint was they were not on time, but it was not the technician's fault.

Ceiling fan in my family room stopped working. Electrician checked to see that electrical box was working and it was so determined that fan was "dead". I had replacement fan so he installed that one. Very professional & did a great job & cleaned everything up to put in garbage.

As a new customer, I can only rate my phone experience. I met with Chris, and he answered all of my questions. He was friendly, informative and professional. I only hope moving forward that if or when I experience an issue with anything covered under my contract, I receive excellent service. Thank you.

I'm impressed! The heating element wasn't working. Ryan knew exactly where to look and what to fix. He took the entire oven out of the wall and checked all the wire connections to find one was not connected. He even noticed the microwave wire was not completely attached and fixed it as well. He finished within 20 minutes. Thank you!

I just started with this company, so I can't comment on their service providers. I am cautious of the salesperson, though. He seemed friendly, but he said he would match a quote from another company, and he didn't. He did lower the initial quote and the service fee, so it took it as a trade off. He also sold me an extended policy, so I hope this company doesn't go out of business.

He really didnt have to do much but he was here exactly when he said. That's a real plus. He contacted me twice before coming. He identified the problem immediately. There's not that much more to say because it was a very short and to the point visit on a Sunday!

Work done was excellent. Repairman was knowledgeable and pleasant. Policy on was constitutes plumbing system needs to be reevaluated. Policy states coverage inclusive of plumbing within foundation. Work done was within those parameters. I even researched the definition of what a plumbing system is in Delaware. The contract contradicts legal definition. However, I was still charged. I have filed a claim.

Excellent service. Choice staff very nice and professional. AC tech was knowledgeable. We are pleased with your recommendation. Service was effective and efficient. Choice staff very knowledgeable and helpful answering questions about the issue. We are recommending Choice to family and friends. We wish you all good luck and peace and happiness.

I cannot get service for my AC. All Choice keeps saying is that they are doing their best. But I am the one without AC. I have had to spend money on portable units. My electric bill has gone up and still choice has done nothing. No one calls me back with good news. No one cares that it is miserable. But we still pay our monthly amount. So I am very dissatisfied with the service. It would be nice for someone to call me and tell me we have a person on the way.

Repair guy and his assistant were very knowledgeable and efficient. My dryer was running too hot. They took it apart and found it was the motherboard. They will be back with a new one this week. They put my dryer back together and left the place clean. Choice Home Warranty is the best. This was my first claim and they sent someone out 2 days later.

I hate the new automation system that does not allow you to speak with a human being. Sometimes there are questions and even the on-line questionnaire doesn't satisfy your needs. Then you're given an agency and given a day/date/time that they will come out but no prior phone call. There's no human element. Disappointing.

The overall experience with this company is sub par. It is very difficult to get them to approve ANY repairs and I was transferred more times than needed. I will not renew my yearly subscription. The technicians that were finally sent to complete the work were 5 stars across the board. It is unfortunate that I had really unacceptable service before I got my needs met.

It was quick and easy and got fixed within a reasonable time frame. Highly recommend Choice Home Warranty company. Have been their customer for 5 years now. Very easy to set up appointments with choice home warranty. Customer service is outstanding.

The website is really easy to use and I really like being able to pay for the service fee before the arrival of the repair person and the appointment. Filling out the claim form is also easy to fill out after getting the necessary information for the claim. I was able to update my profile easily and quickly.

Contacted company and spoke to their rep who was very helpful and polite.... Advised them of what I needed to be done and they informed me that they would contact one of their contract companies so that a work request could be filled.... They also advised me that I would receive an email when a contractor was contacted....

Horrible scammers. They sent a guy to my apartment that took my money and disappeared. It turn out that they don't even screen their service provider. This guy had give an address that was an KFC outlet.

I'd already spoken to competitor agents from other companies and their sleazy tactics, lack of listening skills, caused me to hang up. Your agent Austin was polite, funny, personable, and managed to upsell me to an extended warranty in a manner that made me think it made sense. I've already given his name to a friend. Now, if the service is this good (should I ever need it--and believe me, I'd rather not) I'll think you are an all around great company.

Choice is OK. I have an issue with the companies that work for them. It took me at least 3 weeks just to schedule a service for my freezer!! I sent multiple emails with detailed information about my freezer and what is wrong with it yet when the serviceman finally got here he had never heard any of that. We knew it was the gasket, which we said in our emails, and the serviceman agreed. But now he needs to order it so we will have to schedule another appointment to have it replaced. Thank God we are directly with him now and not the company. They would email saying they are trying to set up an appointment with us and to call them but every time we did, there was not a way to leave a voicemail. Very frustrating to say the least. 🤬

We have had Choice Home Warranty for years. They are very Good, and have good service. If you're looking for a Home Warranty Company, this is the best one I have ever had. Call Choice Home Warranty. You will be glad you did!! I have had other Warranty Companies, but they just were not good so I left and went to Choice.

I am very happy with the overall process and quick response. However, in a previous claim, there was constant communication by phone. I knew what was happening, when it was going to happen and how it was going to happen. With this claim for a stovetop microwave not working, no one has verbally spoken to me except the technician that came to the house and told me “someone would give me a decision of fixing or replacing the microwave by phone or email”. They usually make decisions pretty quick, and after several days went by of checking my emails and waiting for the phone to ring, each time I called to inquire about the decision with the Support/Claims department, an automated voice would tell me to “leave my number and someone would return my call and if I remained on hold the line would disconnect.” This happened 3 times. No one ever returned my calls.

My tech was great! The wait time for service was ridiculous and not acceptable. Temperatures over 100. I chose this service because I was told 24 hours. It was 2 dangerous hot weeks. I can't continue with a service that is not empathetic. I was given several times throughout the day that the tech would arrive..