Choice Home Warranty Reviews

I’ve had a good experience with Choice Home Warranty. The plans are affordable, and submitting a claim is quick and easy. When I needed service, they were able to send a technician, and the issue was resolved.

The service tech was excellent. He explained the problem and resolved. He was professional and courteous. Arrived on time and called ahead. Filing a claim and scheduling was simple. I would recommend Choice.

He was very good and ordered a part, will install it today, so let's see if this fixes the problem? The other technician that you sent just kept putting me off until the 30-day expired. Now I had to fill another case.

Brian was very courteous and quick and finding out what was wrong with my air conditioner and taking care of it. I would definitely request him again for any service for my heating or air-conditioning needs problem quickly.

The technician that came out and fixed our garage door was professional, friendly, and very knowledgeable. He explained everything that needed to be done and the options available to us. I would highly recommend him.

If I could, I would give them a zero rating. We were a VIP customer for 4 years. The three out of four claims that I've made were denied within these years. So I did not want to renew our contract with them. So I called them in July of 2025 and told them I did not want to renew with them. After that, I thought I was done with them then. Fast forward to May of 2026, and I see six charges on my bank account for $63 and some change. So I call them to figure out why they're charging my account, and they told me I never called to cancel so therefore they started charging me monthly.

When we purchased our home, the previous owners provided the first year of Choice warranty as part of our purchase. Submitting a claim is simple. You just go to the website. You have to know your member ID information. I've got a folder in my email for Choice and I just go to that folder and I pick up my member ID information. When I need to make a claim, I go out to the Choice Warranty website and then log in using my ID information that I had previously. Then, you select the type of service you need based on what we have covered.

Submitting a claim is very easy to do. I used to do it online, but now, I have the app. Choice sends out a technician within a couple of days. The technicians have been lovely. They are very fast and they do great work.

We’ve been with Choice Home Warranty for I think three years at this point and each time we’ve had an issue they’ve been able to resolve it fairly quickly. They either end up replacing the item or getting it fixed generally on the replacement part they send us to Lowe’s. However, the last time that wasn’t a possibility for me and they ended up sending me a check which I deeply appreciated so I could get what needed to match my kitchen. They’ve always been easy to work with so far.

I have had Choice Home Warranty for several years. I purchased a discounted five-year plan. I have put in several claims. The pattern us usually the same. I put in the claim. CW says that they are searching for a qualified local technician. Days go by and I am given the 'opportunity' to find and use my own technician who will be reimbursed. I have tried that and find that most repair companies want nothing to do with Choice Home Warranty due to their reputation for denying and delaying payment.

My service by the Technician was professional. My service with Choice Warranty was not good at all. Prior to requesting as a new client, I checked to make sure that when checking the A\C Unit, the freon will be covered by the warranty company. I was told that it would be. The Technician came out and said that the compressor was bad and needed to be replaced. However, the compressor was changed last year March and there is no way the compressor was bad.

This home warranty policy turned out to be a poor investment—especially for HVAC coverage. In my experience, the company relies heavily on fine print to deny claims, and unless you’ve memorized every clause, it’s easy to run into unexpected exclusions. The process itself is very slow and frustrating. It can take days just to get a service visit scheduled, and the contractors they assign often seem to be lower-rated providers and not very well-established, well-rated, proven companies. If your assigned service provider does not meet your standards, you can request a different service provider but, if you do, you’re placed back at the end of the queue to re-assign your claim adding even more delays to the process. In my case, I was without air conditioning for over a week.

I was with Choice Home Warranty for about 8 years. My stove developed a leak a gas leak. I called choice out. They sent someone out to try to fix it. It could not be fixed. And then they said, I could get a new stove, but they would only pay a percentage. They do not make you whole, I would not recommend them to anyone.

This process was simple and quick. I went online started a claim had a time for service by the end of the day. Tech arrived was nice, worked quickly and completed everything that day. Everything went smoothly and easy.

I contacted Choice Home Warranty regarding a leak I was having. They dispatched my request. I got a quick acceptance from a local company, and they came and took care of my problem and was done and out the door in no time. I have for the first time, been impressed with the customer service that I received.

The Agent didn’t keep me long and gave me the first two months free. I won’t be able to give an honest assessment of the company for a few more months. I like the rate I received and I’m looking forward to seeing how things turn out.

On April 14, the tech arrived and said dishwasher was 22 years old and does not think they make the parts anymore. Told us that Choice would contact us in a few day telling us what they will be doing. They never called or email. On 27 April almost 2 weeks later, I noticed on the website that it was completed (but in fact it was not fixed). So I called and told the lady the situation and still waiting for it to be fixed. I have been with you since 2022 and this is the worst service I have since I have been with you. I would like it fixed or replaced like your company has advertise. Today's date is 4/27/2026. If it gets fixed, I will recommend you, if not, I will not recommend you to anyone due to false advertisement. Yes, I am mad because it is not fixed to satisfactory however, the tech was very good and would do business with them anytime.

The claim process was very fast and easy via online. I was assigned a technician/vendor to diagnose and assess the situation with my air conditioner and refrigerator. Both issues were resolved and through the process of getting to a resolution I was assigned a case manager who responded to my concerns rapidly and efficiently.

This company is a scam. Be aware. They will take your money and won't fix the problem and make up an excuse after they've collected your money. When I found out that was their policy I called in and said, "No I need to cancel this policy because there's no way I'm going to pay you and then when you get here you will deny the claim because why fix it if you've already collected the money" and the woman Daisy told me, "No it's not like that. We will fix it. You've got the wrong information" and this and this and that they took over $200 from me and never fixed anything. This company is a scam.

Good experience. Paid for another year. Do I get credit for the 90 days left on last year’s policy. The last time I had something fixed, it was fast and well done. I have recommended Choice to my friends.

I had CHW for years and rarely had to use them... Maybe 3 or 4 times in all the years I had them. I needed to have my dishwasher service and they denied the claim because the technician they sent out said it was missing a part and was damaged. I wasn't aware of a missing part and when I went to cancelled with them for denying the claim they offered a small amount to go towards the cost of repairing or replacing my BOSCH dishwasher, of which I never received. I even called back to see where the check was and was told that it was on its way. When I started looking into replacing the dishwasher, I noticed that the part they claimed was missing was never there. The BOSCH dishwasher does not have third arm at the top of the dishwasher that they claimed was broken and missing.

Very poor customer service. Low ball offers with gift card as opposed to replacement value. No follow up in disputes. Unable to contact person or persons assigned to settle disputes. When presented with documentation about replacement appliances, the take it or leave it for their offer was all offered. On one occasion, the service provider made a mistake on the diagnosis and held up the process for over 30 days. Home warranty was unwilling to follow up with service provider.

Jay came, assessed the situation, turned in the report, and Choice Home Warranty established that a replacement was required. Although the washer was over three years old, they gave us about 60% of the original price. We were satisfied with the decision.

My experience with Miss Sophonie ** was pleasant and professional! She was willing to help me with my questions and answered all very professional and helpful! I was very satisfied with the results of our conversation!

Choice contacted a company right away but the company scheduled an appointment eight days later. This was not good. I called Choice and med to be put on the urgent list. I received an appointment three days earlier which was better. Choice employees were friendly and helpful. HydroHeros employees were friendly and did a good job.

I messaged Choice Home Warranty on the 15th. Frigidaire message me on the 16th with an appointment for the 24th between 8-5pm. Day of appointment Frigidaire text me time repairman would be here. 8:52-10:52. He texted when he was on the way. Arrived at 8:50. Thank you Frank for your help and fast repair.

Your denial of technician's recommendation is wrong and disheartening. I'm upset at this entire transaction and it is a first but nevertheless I'm thinking twice about Choice.

The service was excellent. Things were explained to me so I could understand what happened and was given recommendations to ensure I extend the life of my AC. Jose was very professional and understanding. I felt very sure he was going to fix things considering how knowledgeable he is. I would want them again for future repairs if needed.

Our assigned electrician was excellent. He was punctual, courteous, and fixed our problem. He was great when communicating, answering my texts promptly. He was also very patient with all my questions during the repairs, answering them in detail.

The technician was great and knew the system but overall the coverage is horrible. When I looked into it I was told all these things (plumbing, electric, broken systems, etc) were covered but the reality is only the simplest of fixes are covered, like the things pretty much any person could do, but the things required to actually fix the problems are not covered under the warranty. The catch is you are not informed of that until after you have signed up and given Choice Home Warranty your money.

I have an open claim that have not been resolved. My claim # is **. My policy # is **. My tech came out on 04/06/26 and his recommendation was to replace the refrigerator Choice Warranty is in agreement with the tech decision. On 04/07/26 I received a correspondence e-mail that agreed to pay $ 818.00 towards a new refrigerator. I have not heard from nor am I able to get in touch with Choice Home Warranty in ref: to closing out this claim. There is no available prompt that will accept my call when I try to speak to an agent to finish closing out this claim. I am requesting a phone call at ** and a confirmation e-mail to ** in ref: to when this process with this claim be closed out.

I am basically satisfied except for being issued a Lowe’s gift card instead of a check. Not wanting to wait that long I went to Lowe’s and purchased a Bosch dishwasher and charged it to a Lowe’s credit card. I didn’t have the gift card at that time. Now the Lowe’s credit card will not accept the gift card for a payment. Although I can use it throughout the store I seldom shop at Lowe’s. So what would I do when the gift card would be issued. I would prefer a check for which payment would be accepted. So please issue a check for $272.00 instead of a Lowe’s gift card.

Total rip off, disapprove most basic claims and just feed service people $75 fee.

The Russian couple who came to fix my dryer were wonderful! They were thorough, experienced, and probably saved me from a fire as they found frayed, singed wires. After finishing the repair they made sure my machine was working properly and thoroughly cleaned it and the area.

I was on the website looking at quotes, and didn't make a decision right away. Katelyn reached out to me and took the time to explain the plan and offer quotes. She was knowledgeable, patient and professional. With her help, I was able to start my coverage.

Phone call with questions went very well. Nice conversation on which plan would work well for us in a condo. Prices were better than other places we called and the most important thing to me is that I could understand the person I was talking to.

The technician was very knowledgeable and professional. The technician was very honest and trustworthy and caring. He cared about our needs and concerns and he was very patient. He was very polite and prompt. He made sure we understood was wrong with the machine and what were the options. He kept us updated on what was going on with our claim. He explained why the washer stopped working.

You advertise A/C systems. Mine quit blowing cold. Reported. Technician says condenser is dead. PAID the 85.00. Claim was approved! Now I have to pay 695.00 to order parts. When Tech returns I will pay another 4500.00. That is 5280.00 out of pocket for covered repair. Now I must wait until next year to have coverage. It would seem to be most prudent to cancel when claim is complete, then go to another company. The Technician was most pleasant.

Had a nice and quick experience in making my new claim. It was so easy and received a quick response from Home Choice, very impressed with such a quick response. Home Choice is definitely the right choice for my home needs.

Tech was very knowledgeable about the appliance, he fix the issue by defrosting, and ordered parts to correct the issue. He explained what was happening and got the appliance operational while the part is being order.

Quality of service improved significantly since my previous experience in 2024. Appointment scheduling was prompt, customer service representative was courteous, helpful, and sympathetic to my problems. Proactive communication from the Contracting agency and the assigned technician was much appreciated. Technician was professional and performed the repair expediently and answered all my questions. One improvement I'd like to see is a narrower appointment time window, 4 hours sitting around waiting is quite long, 2-hour window would be great.

Once again I filed a claim on upstairs a/c unit (04/18/26). Service tech was here on 04/22/26 to determine the problem; once again the ductwork was no longer attached to air handler. Therefore unit pulling in hot air from attic. In the mean-time, capacitor not working on outside unit; tech replaced so unit was running again (but would not cool). In negotiations with CHW, the offer was approx. $3000 to repair (I would pay $1200), but I would be capped-out for a year. Elevate tech would not accept offer to do work because could not be done PROPERLY. I decided to let Elevate H&A do the job properly & pay out-of-pocket. I cancelled the claim with CHW. This is about the last straw for me with CHW. They may be rated #1, but in my book they do not perform as advertised. You might as well save your monthly fee & have NO WARRANTY AT ALL because each claim will result in you paying dearly!!!

The person from Cooper Garage doors came out and looked at the door and replaced the broken spring in about 45 minutes. The door works great again. Just wish I didn't have to wait 10 days for the appointment.

Fixed fast. Very happy. Came the same day I called. Thanks. Lots of food in the refrigerator. Hooked up his computer and fixed it fast. Saved me a lot of money. Will tell my family and friends.

Customer service was great. He was detailed. He answered every question and gave several options. He also provided detailed information about company. I asked about my past experience with American home shield and he answered in detail and accuracy.

Had a problem with my split unit A/C not cooling. Filed my claim and the repair company was there in a couple days. Unit was promptly fixed and the service was flawlessly completed. A little freon did the trick.

The Service Technician was Awesome! They were prompt and did an amazing job! Would definitely recommend! They went above and beyond to make sure that it was repaired correctly. They fixed my hot water heater within 2 hours.

I prefer to work with a company that has a good reputation. It is very hard to find a company that will do the work for Choice Warranty. Having to come out to the residence, file a claim, paperwork, get it approved, then returning to do the work. Too much unnecessary wasted time and gas. You want the work to be done as soon as possible. The final decision will be approved or not approved. Just get the job done.

The repair shop contacted us promptly, and the technician was very friendly and efficient. He fixed our ice maker quickly, and the $75 co-pay was very reasonable. My sister and I were both very pleased with the service and the overall experience.

The Technician repair service was on time, professional and he answered all of my questions. I highly recommend Choice Home Warranty. The Technician ran a diagnostic test, replaced a part cleaned my AC.

In an hour it will be three full days and NO repair tech assigned. Not good at all! You folks need to do better.....

The technician was extremely thorough and knew exactly what the issue was. He was able and prepared to resolve my problem right away as well as provide some advice for continual smooth operation. I am extremely pleased.

I had a very positive experience with Choice Home Warranty. The technician they sent was outstanding—professional, knowledgeable, and efficient. He clearly knew what he was doing and completed the job with excellence. Kudos to him. The only area for improvement would be the wait time. It took about a week to get the service scheduled, which felt a bit longer than expected. However, once the technician arrived, the quality of work made it worth the wait. Also, the local company they partnered with did an excellent job. I strongly encourage CHW to continue working with them—they truly delivered. Overall, a great experience and solid service.

My service man was very competent and thorough when solving my problem. I especially like how responsive he was in coming to my house to fix my problem. He came with all the required tools and parts. I watched him work during the whole job and was impressed with his thoroughness and speed. I will use him, if and when in need of a plumber.

Talented technician. Viktor diagnosed and completed the repair. He was also notably neat and left us with an excellent result. I asked him if we could call him for non-warranty work. Sincerely, Gerald

The tech did a great job completing the work finding and fixing the issue, but the wait time to get the response for approval after the Tech submit the diagnostic results is ridiculous, no one has all day to wait or in some cases the tech had to come back another day.

Updated on 04/29/2026: I am pleased that they moved the service date up sooner. My pool motor finally died and the same day my refrigerator light, icemaker and water stopped working. It is very important that the technicians come out as soon as possible because they will be closing my street for repaving. I'm very happy about the reschedule.

When I accessed your website to sign up I was previously offered 1 month free and when I executed and paid on my Visa card I noticed you did not credit me one month free. Can you not give me that one month free after paying you today? I hope we start off on the right foot. Thank you. Don **

The process was seamless from start to finish. I was pleased with the communication, and with the repairman's expertise and thoroughness.

Always trying to get me to accept to pay more money. Called another technician to get 2nd opinion, the tech had my AC unit working in 20 minutes, noting that the wiring was connected wrong, and it was a little low on Freon. The compressor is working fine, no need for a change out for a extra $8500 which I did not have.

We didn't get that far to do business with this company. I only went on Consumer Affairs looking at companies. My info automatically was filled out and I didn't realize my phone number was in there. I just had surgery that day and my dog was dying. Since Thursday, the day I inquired, my phone has been ringing nonstop and my dog passed away that night. We have been telling them to STOP CALLING OUR HOUSE and TAKE US OFF THEIR CALLING LIST!!! The calls continue from morning till night!!! I want them to LEAVE US ALONE!!! TERRIBLE. I would never do business with them or recommend them!!!

Caesar and Jason from Total Climate arrived in a timely manner. They we professional and knowledgeable about our system. They were able to get the heat back on in a couple of hours and I was so grateful. Excellent technicians.

My experience with Choice Home Warranty started out decent — the service itself was generally fine. However, the moment I needed to cancel, everything became unnecessarily difficult. I was told I would receive a cancellation email, but I never received anything. They also do not provide a direct email address for complaints or follow‑up, which makes it almost impossible to get proper documentation.

The response from Choice Home Warranty has been VERY confusing. The plumbing technician has been here twice. He documented the hot water heater failure, sent photos, spoke to the representatives of Choice at least twice, and the replacement of the water heater itself was the minimal recommendations. Choice Home Care demands that an 18 year old part be replaced. Not practical! My husband is very angry. He feels that we were sold a *bill of goods” about the Choice Home plan. I have not heard a thing from Choice Home since the technician spoke with your representative yesterday. It’s been over a week, and I am still without hot water. Shame on you.

All Star Pool LLC is an outstanding company. The Technician, Connor was knowledgeable, professional, and very personable. He showed us the problem, explained the process, helped explain other features. Once repair made, he turned on system and detected a leak in other part that he submitted to Choice Home Warranty. We cannot say enough about how helpful and thorough Connor was to us. Highly recommend All Star Pool LLC.

Gave 4 stars because of lack of communication only. The technicians were on time, and very efficient. Upon entering our home, there was no greeting or any communication. I initiated what little conversation there was. I do believe lack of communication was partially due to language barrier. This is not a complaint because I could tell they knew what they were doing. Work area was left clean and no damage to work area.

The technician was very knowledgeable and quickly resolved the issue with the garbage disposal. Now my wife is happy that it’s working well. I highly recommend this service—most importantly, the technician was very efficient. Thank you!

The services were provided in a timely and professional manner. Very satisfied with the services provided. Thank you. I thank you for the timeliness of the technician.

Very happy with the service. Technician was very nice and did what he had to do to fix the dryer. It was fixed the same day he came. Didn’t have to wait for parts to be ordered. He had parts on hand. I very much appreciated that.

We've been with Choice Home Warranty for a few years and are always satisfied with their technicians. They show up when they say, get the job done efficiently, professionally and explain the problem, why it happened, and how to prevent it.

The warranty company doesn't update you on the time frame when the repairs are going to be done. After a technician finds the issue that needs to be repaired the technician contacted the company and he said they didn't answer his calls to see how they the repairs done.

Unfortunately Choice Home Warranty performance and procedures are typical of many of the home warranty companies out their. They all profess to be the best but in reality, they are for the most part unethical and ineffective. When it comes to fixing a leaky faucet or small service item, they are johnny on the spot. The problem comes in when it has to do with a higher priced or serious service item, their typical response is "not covered" for a multitude of excuses they will dredge up. Their appeal process is a joke. They send you an email to schedule a phone call to set up a case manager (usually the following week), meantime your item that needs servicing must sit there until they get to it. Then on the appeal, it will be denied again.

The technician that came out from AC guys was great and very knowledgeable and very professional. He was prompt and explained everything that he was doing and didn’t mind answering any questions I had. He also did some extra maintenance on my system to make sure my system is functioning properly.

Christian provided outstanding service when fixing my refrigerator. From the moment he arrived, he was professional, courteous, and clearly knowledgeable. He took the time to carefully assess the issue, explained what was going wrong in a way that was easy to understand, and walked me through the repair process. I really appreciated his honesty and transparency—there were no surprises, just straightforward recommendations and fair pricing.

Outstanding professionalism, customer service and skill. Highly recommended! From start to finish, the job was done in a timely manner with clear explanation of the problem and the best means to rectify it.

Signing up was quick and easy. The monthly plan is VERY affordable and covers just as much as a membership with another home warranty company I was with for eight years! We'll see how it fairs after the first call.

On the way out of the garage getting into my car, I noticed water all over the garage floor. Looking over at the water heater, I saw water gushing out of the pipe that was attached to the water heater pan. I rushed over to the valve that supplies water to the water heater and shut it off!! Then proceeded to call Choice Home Warranty. They answered pretty quickly, I described my situation, and they quickly gave me a claim number shortly sent me an appointment when a technician would be out to take care of my situation!! Very quick and professional!!

My claim with Choice Home Warranty was handled in a professional, courteous and efficient manner. I would like to give high recognition to Christy ** and Brenda ** for their assistance in handling my claim.

Choice is great when they want to be. I've had three claims denied, one of which I understood, but the other two, they just didn't want to cover by claiming the issue was not "normal wear and tear" when it was. That aside, they actually are a decent warranty company, again, when they want to be.

The water line to my refrigerator sprung a leak and the technician replaced a length of line and a connector. He showed up within the time frame and was very professional. The guy who “fixed” it last year had to leave and came back 2 days later to install a spot repair. Evidently, it didn’t occur to him to just replace the piece of water line that wasn’t even 10 inches long.

Filing claim was easy. Had an appointment quickly. A lady called from the company that will do the service work, my model number was not included with my paperwork. And she gave me a soon appointment! So all good. I sure how the service is good when they arrive.

I was transfered to a lady that was very knowledgeable. She made sure that I gave her the correct information that was needed for the plumber to do his job. She also explained how long it would take before someone would response.

The Technician arrived earlier than expected which freed up our day. Quickly analyzed the issue, had the replacement parts available, calibrated the washing machine and was finished in less than 45 minutes. Best service ever from a home warranty provider. Keep up the good work. This is what exceptional service is about. Thank you!

BEWARE!! I HAVE BEEN HAPPY HOME WARRANTY CUSTOMER FOR YEARS UNTIL CHOICE!! I needed, so I was told I needed a new 4 ton Air Conditioner. It has been 3 years and still no A/C!! Choice did not back me up plus I had to pay $4000 upfront which was a new Twist!! I'm 86, on oxygen and hospice. I have called everyone in Jax Fl even the Mayor, with no help; I can't afford an attorney. If I leave my home I take them to Court. Warranty computes attorney fees will be paid by homeowner win or lose. My air conditioner com Name was ESSENTIAL AIR con. They did not pull a city permit and left me with Bad Compressor. Next month it will be out of warranty. I could go on and on!

Your customer service lady in appointment was very knowledgeable person. She explained everything to me very clearly. The rest I will write my views after the work is done. This is my first experience on the plumbing side. Hope it will be smooth and beneficial.

The technician was very thorough and found three things wrong that caused the dryer to stop working. He explained what he found and quickly replaced the parts we needed. He was very knowledgeable, courteous and respectful. We definitely recommend this company.

Total disappointment. Choice Home Warranty suffers from the same problem exhibited by many of the home warranty companies out there. These companies will usually be Johnny on the spot for a leaky faucet or broken light claim, but whenever it comes to a higher dollar claim, they usually deny it on some trumped up excuse and will not pay. Their appeal process is a joke. They drag it out. Meantime our problem sits there still broken.

The technician was knowledgeable and addressed the issue at hand. Replaced the GFI unit and it seems to be holding, not tripping. He explained the purpose of the GFI. Very efficient by explaining the work.

Excellent service done, got the appointment within 2-3 days. Everything is excellent. I don’t have words for the best of the experience with Choice Home Warranty. I recommend everyone who doesn’t have a Homeowners Warranty to get in touch with Choice & get it at the earliest.

The technician was great. The same can’t be said for Choice Home Warranty. Wasn’t sure what was wrong with heat pump. Filed a claim and your company sent out a technician. Turned out the batteries in the thermostat had corroded. Then your company denies to pay the claim. Should have known you're just like all insurance companies. Take money and deny claims. Want recommend your company to anyone.

Our dishwasher quit working and I put in a claim and I was able to schedule an appointment with that claim which I was impressed by. One of my biggest complaints with Choice was in the time it took to get a technician to respond but this time was very quick. They couldn't fix it so they gave me Lowes credit to replace it. Very happy with this experience.

This is my 1st time using Home Choice Warranty for a home repair. The technician Lee that came to my home to fix my Dyer was very professional in his work, arrived on time the day that I was told that he would be coming out to fix my dryer.

Technician arrived on time. He replaced the grinder pump with no delays. At the end of the process, we were satisfied with his performance. I definitely would recommend your services to other people.

Ben did a great setting us up with our new cooler. However I was disappointed in that my email indicated a delivery of 8-10. Instead I was called around 4 to be advised he'd be at our house in 45 minutes. No call prior to that.

2 of my 3 claims have been denied in 2 years. My AC claim was denied because the tech found an additional repair was needed for which I did not submit a claim. My dryer claim was denied because I was negligent or misused the appliance allegedly.

Having to wait two weeks for a technician to come out and hopefully fix my ceiling fan is a long time. If he can’t fix it and have to order parts or replace it will be more than two weeks. I use to like warranty repairs because they would be done in a few days. Now five days for a dryer and two weeks for a ceiling fan repair. May have to try different company see if repair times improve.

Besides scheduling problems, the fix was done in short order. I made my first appointment with the owner. Turns out he gave me the wrong day. The scheduled appointment with the office said between 1-3. An email said 1:30. He didn't show up until about 5pm. Tech was pleasant and worked quickly to solve the problem.

The sign up process was relatively pain free due in part to my representative who was very pleasant and thorough. There's a lot to be said for peace of mind. Not anxious to make a claim but am sure it will be a simple process.

The service was excellent. The representative that came to my house was very professional. Explained what he was going to do. He made me feel very comfortable. He is an excellent example of Superior Service. Thank you.

Do not trust this company. They look for excuses to deny claims even when their own technician supports you.

I don't really have a problem with Choice anymore. You usually get my appointment fast of late. 1 problem is what's the appointment is made you just drop out. I have a problem with a date and could not get ahold of anyone to get it rescheduled for a different date. Called the company that was to come. No Answers. No call back. Tried to tell you people about this and I couldn't talk to anyone there either.' Can't get service done if I'm not here yet. I can't change the date? I'm not changing my doctor appointment when I've been waiting to get that appointment for weeks. No one talks anymore only machines and they don't understand the problem. CAN'T BE IN 2 PLACES AT THE SAME TIME.

Was on time and effective. Came in did the job. When he he left my air conditioner was running. Would recommend him and his business. One thing about him I didn’t have to wait for him to get parts. He had everything he needed to work with.

The service agent I spoke with this morning was pleasant and willing to hear my concerns. I hope that my claim will be taken care of soon. I have found it difficult to make a claim with Choice Home Warranty. This claim was my 1st, and I find it hard to understand why it is not covered under the warranty services without my additional payment. I do expect to see the repair done soon.

Alpha Appliance Repair did an outstanding job troubleshooting my dishwasher issue. They were timely, professional, responsive, and thorough. I would 100% recommend this company. They took the time to clearly explain the problem and walked me through the solution, which I really appreciated. Their customer service and attention to detail truly set them apart.

I am absolutely frustrated with Choice Home Warranty. I am sharing my experience with my social media followers (over 100k) because of the terrible service I've received. My refrigerator has been broken since January, and despite paying premiums and service fees (including a recent $100 fee), it's still not fixed. This has resulted in over $600 in lost groceries. It's now the end of April, and I am extremely dissatisfied with the lack of resolution.

I had a great experience with the contractor assigned. The problem was fixed quickly, I was happy with my experience. I have had no further problems with my washing machine. I would recommend the contractor to my family and friends.

Useless Choice Home Warranty. It doesn’t deserve one star as well. I don’t recommend it to anyone and don’t renew it in the future as well. Don’t have anything to recommend and say anything good about it.

Pleased and satisfied with the technician who came to fix our freezer. The service by the administration of the "Warranty" was NOT so! Response to e-mail and phone was satisfactory. Effort to help me was prompt but the follow-up was lacking. No effort was made to avoid weekend loss of frozen food. When technician arrived unannounced several days later, his work was prompt, complete and was explained well...fixed the problem, saved frozen food, cleaned up well afterward and explained what he had done. We are good to go!

I'm a CHW customer for several years, I have 4 properties insured with them. So far, pretty much everything was going not bad, even though the customer service is not the best. Now I received an e-mail, after the technician diagnosed my dryer and I paid the service fee, that Choice decided to replace it. My dryer is a good 4 cu Samsung, stackable, 4 years old. Retail price is $1200.

The process of contacting a skilled service provider to assist us with our garage door repair was seamless. The claim process online was efficient and effective. Within an hour, I received a confirmation of claim message and within 24 hours, I had a technician identified. It was a personal connection with the service provider (technician) that made the whole process most effective.

The plumbing company took forever to resolve the issue. My water bill comeback is elevated. On Friday, I submitted the request, but it took until Monday to get an answer. But then there was no available appointment until Tuesday; meanwhile, my water in the toilet kept running.

Service was prompt and courteous. Young man was knowledgeable and he also arrived at our home on time. Fixed both issues and washer is fixed. Hallelujah. Great job, well done.

My bathroom sink was stopped up and I had tried everything to unclog it. Eventually had to call Choice Home. It was the weekend unfortunately and it took a day and a half to get someone but the plumbers came, (thanks to K and S Custom Plumbing) unclogged 15 yrs worth of hair, (gross).

Had a good tech out to look at one of our heat pumps within a week. For our rural area that's pretty good. Guy knew his stuff. Simple. Replace capacitor. All done! The tech engaged well with Choice and had no issues settling the claim. We paid him our service fee and he went on his merry way. I hope Choice calls him for any other claims we might have. He was great!

Submitted my claim online and received an immediate response from a local repair company. Fast service and dispatched a first-class repair company. The technician immediately identified the problem and ordered the needed parts. He also offered a solution to another issue with our washer.

I am very disappointed in your company. I have had 2 technicians look at my AC unit. It is 25 years old, original to the house. Both technicians said it needs to be replaced out keeps losing the refrigerant and cannot be fixed. Now you are sending someone else out that has the refrigerant which is hard to get #1 and #2 it will just leak or again. I thought I was going with the best home warranty but apparently you are just like all the rest.

On 4/13/2026 the plumber, Ranceis ** was polite, prompt, respectful, good communicator, detailed -oriented and very professional. I am happy he was able to help me and would recommend the service.

We have had a policy with Choice Home Warranty since 2020. It has been inconsistent to say the least. We have had success with small jobs such as appliance repair. However larger issues such HVAC and plumbing they will find a way not to pay. Always check the reputation of the technician they send to your home. Most recently they sent a plumber that broke a pipe in my home resulting in $30,000 of water damage. They refused to reimburse us for the plumber that had to fix the damage caused by the technician they sent. When I looked up the technician, they sent to file a complaint he was NOT licensed as a plumber, his only online presence was a 1-star yelp review. I trusted them to vet the technicians they did not.

I have used Choice Warranty on two (2) occasions and have been pleased with the service of their technicians. They are professional, show great deal of knowledge for the situation they're dealing with.

There was a vehicle glitch on day of service. Facility called, explaining issue and re-scheduled for following day. Technician arrived, diagnosed problem quickly, repaired and system working. Very happy with service!

I had a great experience with this warranty company. The only issue I ran into was having to pay a $100 service call fee when I was originally quoted $85. Aside from that, everything else was excellent. They sent out a much better service company than what I was used to with AHS, and they were able to fix my dryer without any problems. After being with AHS for over 20 years, I can honestly say the pricing and service here are better. Overall, I love Choice’s pricing and the quality of service they provide. Definitely a solid option for home warranty coverage.

The technician did an outstanding job. He arrived later in the day after being screwed over by his own company. They put 11 stops on his route, and gave me a window of 12pm-4pm, which was a bullcrap window because I was the last stop of the day. My washing machine was almost a 2 hour job and the technician managed to get it all done.

I had a septic problem and could not wait 24/48 hrs for Choice to assign someone the job of coming out to check it. I was told by them that if I called my own person they would reimburse me at their going rate which was fine. Something is better than nothing. We had our technician call them prior to starting the job to tell them what he was gonna do and an later I get a text message saying they would not reimburse us because we did not get prior approvals. I had spoke to them twice in the morning and they were aware we were calling someone out and he spoke to them prior to starting the job. I have been with Choice for 10 yrs and up until now have been very pleased but I was very disappointed in how they handled this claim. Might be looking into a new home warranty company.

Service was very good. I would use the vendor again if I needed additional service. Arrive at the appointment time specified. Made the new key system work for my household. Tech provided fast and friendly service.

Service tech from Cortina and Sons did a great job, other AC companies just poured cleaner to open drain, service tech can't remember his name, spent plenty of time to actually dislodge what was causing problem. Very difficult and painfully dislodge, stayed with it until we actually heard something move, and drain flow completely open.

My claim was handled quickly, but not to my satisfaction. True to home warranty reputations, they find ways to reject paying for anything, plus it costs you a service call fee be told your claim is denied.

The plumber did a great job however we were told that our warranty would not cover the repair because we’re supposed to replace our waxing every 2 to 3 years. We’ve owned the house for six years and this is the fourth wax ring that’s been put on it we have up yet our wax ring yet our claim was denied. When I bought the warranty, I expressed to the salesman. The reason that we had not went with Choice past year was because of denial of claims for no reason. So we’re not off to a great start. I had to pay 100% of the repair and as of now this #Warranty is useless. I’m really hoping that changes in the near future.

Although it took multiple visits, the service was completed. The LG technician was able to replace my door seal with little issue. We also received suggestions on future maintenance from the technician that can help extend the life of the machine. I am very satisfied with the result. I will continue to use the Home Choice Warranty as it has proven its value and worth!

Very glad that they covered the toilet seat wobbly issue for 2 bathrooms. Just needed to contact them once. Although second opinion was needed, but would have been better if done in first visit itself.

Although I do believe CHW is one of the best out there, this experience with my AC unit has been bitter sweet. Yes some is covered, yes I'm getting a new unit wholesale from you for $1800, but I am disappointed in the fact that I have to pay $2875 to your technician for non-covered expenses that are required for replacement of a unit that you cover to repair, but not replace. The replacement is of no fault of mine due to the severity of the coil leak and federal laws regarding a specific refrigerant.

The technician showed up on time and debug the issue and recommended replacement of the Microwave. However, Choice Home Warranty is giving only 50% of the total replacement cost and I am not happy with it. I am a loyal customer to Choice Home Warranty for the last 6 years at least. I have this insurance for 3 houses (1 Primary and 2 rentals). I am not going to renew for my house which is due in next 2 months and will move to other insurance for my rental properties as well.

Technician was friendly and professional. Went to work quickly. Evaluated and solved problem repairing the unit in short time. Very good to deal with. The AC unit was working fine after technician replaced a part. He double checked the unit to be sure the replacement fixed the situation. The technician received the payment with the Chase app.

The technician was excellent, arrived exactly on time, and provided a very honest assessment of the situation. He charged appropriately for the work performed and was extremely professional throughout the visit. I was also very impressed with the communication regarding the appointment time and logistics. Even though the appointment was set up on a Sunday, he was quick to respond and kept me updated. It is refreshing to deal with someone so reliable and communicative.

My experience using the home warranty was great!!! My A/C stopped working. I used the app to request service. The whole process was quick, fast and easy. The tech showed up according to the scheduled time fixed the problem and made me HAPPY. You guys have made me feel a lot better about any issues around my house knowing great service is one service ticket away.

Agents are accommodating and knows their product very well. Amount of your plan is fair and competitive with other Home Warranty companies. Your 6 yr package plan is a good deal but we have yet to see if there are hidden charges in your plan.

I was very happy with the way the claim was handled for my washer. After speaking to in the supervisor who helped she was very patient and understood exactly what I was trying to explain regarding the claim money, which was offered.

Poor customer service, poor management, no responses (I had to continually contact them for follow up). Went without a refrigerator for 1 month after they sent techs out 3 times and they was told the refrigerator is not repairable, they said to me that they must send a 4th tech out... Are you kidding me! How am I suppose to eat? Run, do not use them! I pay my monthly dues and $100 service fee with no results.

They sent a tech quickly. However, when they choose to reimburse you for getting your own tech or when they make a decision to retire an appliance, they are extremely slow. I have a dryer that needs to be replaced. I accepted a gift card for Lowe's. I thought the message said it would be emailed in 24 hours. I spoke to a rep that said I would get the e-card within 30 days! Like I'm supposed to wait a month to buy a dryer! The rep then said I should buy the dryer at my expense and when I get my gift card for Lowe's, I can use it for something else! How ridicoulus! I'm only going to Lowe's for the dryer. Furthermore, I shouldn't have to be locked in to one company. Home Depot has a lot of the same appliances for a lower cost. I'm supposed to hear from a supervisor but I'm not holding my breath.

We are new customers the Choice and we’ve had to use them two or three times now and we’ve had excellent service out of them every time. I would highly recommend them. We have used them on our Central air unit and we’re getting ready to use them on our washing machine.

Ok and fixed. Took 4 days to get the parts to fix the oven... Would have been nice if the technician would put shoe covers on before coming in... Other than that good service.

From the time that I call until today everything has been excellent. The ice maker has not been replace yet. I'm waiting to arrived to be installed. Choice has been great and also the co that you send to my home for the service. Thank you.

Response from Choice was quick and the technician promptly contacted me. He came at the appointed time and gave me a heads up on his arrival. He was courteous and efficient. Unfortunately, the problem was not solved and the company promptly rescheduled a follow up visit. He probed further into the problem and figured it out. All the transaction was done in a timely manner and I was kept informed of progress at all times.

Great technician. Was on time, neat, and pleasant. Best of all knew what he was doing. Found the problem quickly and got it fixed. Roger was great. I would have him in my home anytime. With CHW, we have had only good experiences. Glad to have signed with them.

“I had an excellent experience with Marcus! They arrived on time, were extremely professional, and explained everything in a clear and easy-to-understand way. The work was done efficiently and thoroughly, and my HVAC system has never run better. I really appreciated their attention to detail and friendly demeanor. I would highly recommend Marcus to anyone in need of reliable and knowledgeable HVAC service!”

So far so Good. We are very happy with Mohammad ** from Alpha Appliance Repair. He was very knowledgeable, professional, informative, and courteous. He worked on the dishwasher and jury rigged it to work temporarily and ordered a part to fix it permanently. We will use only him through Choice in the future.

The technician was very knowledgeable and assessed the issue within minutes after arriving. The repair was quick and he explained the issue whereas I could understand. I would definitely recommend this company to others who are in need of plumbing service.

I made my first claim. Plumber came twice yesterday. Company then said repair wasn’t covered. This morning, I have the same problem and you can’t talk to someone. You have to wait for an escalation to see if we can resolve the problem. I waited 2 weeks for a technician to even come look at the problem. Very frustrating!

Kevin was sent by Air Zone to repair my AC unit. He was able to identify the problem immediately and quickly perform the maintenance actions to restore functionality to my AC system. He was not able to check my air handler due to safety issues with accessibility of the unit considering its location in the attic and the entry way positioned above my pool table. Air Zone does not allow maintenance of units in this situation, even though I have had 2 other HVAC repair companies access my equipment in this location in the past without any concerns for safety.

Choice was one of the number 1 rated companies and it’s been ten months since I decided to go with them. Submitting a claim was great and the techs were very knowledgeable. I had a claim but I found another company outside of the insurance that was cheaper to fix the issue, so I ended up going that route. I was disappointed with that transaction, but I assumed there were rules and regulations they had to follow. Other than that, the reps answered all my questions. It took a couple of days to get somebody to call back, but I’m sure every company stays that busy.

Our service man, Marco presented himself well. He was very personable and professional. He was knowledgeable about my AC and knew almost immediately what the problem was. Waiting on a part now, so he can come back and fix the AC. Highly recommend CHW and their selection if service people. Plus, I only had to pay the small service charge.