Choice Home Warranty Reviews

Our technician was John, and we just thought he was GREAT. He was very patient and listened to us. He then went to work and nailed it ... He explained everything and scheduled the dates and, in fact we told John that we wanted him to be our return person to complete the repairs.

So far my experience has been average. Today I was supposed to receive a schedule call regarding a claim but no one called. I was even texted twice to confirm the call. I then called and was put on hold for over 20 minutes after which time I hung up because I had another appointment. I'm just hoping this is not the norm.

Had an ongoing problem with water heater. Still waiting to hear back as to whether it will not require another $100 payment. Not extremely happy waiting. Water heater has been beeping for almost 3 hours.

I have used my Choice Home Warranty several times over the past few years for repairs on my washer, our 2nd fridge in the garage, and my pool heater, and all-in-all I have been happy with the service. My only complaint is that they go up on the monthly price every year that rolls around without any kind of notification or explanation. In 2023 I started with a complete plan around $67 dollars per month with an $85 copay. In 2024 it went to $79 per month with a $100 copay and now has gone to over $94 a month with the $100 copay. If it hits over $100 a month, I'm thinking about just putting the money in a savings account and using that fund if needed for appliance repairs or replacements.

Andrew was very professional and experienced. Good customer service. Thank you, Choice Home Warranty. I would like Andrew to repair any of my products in my home if he can. Choice Home Warranty got right on it when our heating was not working very efficiently. God's blessings with good professional service. Thank you.

Great service, very professional. Friendly and prompt. The serviceman was very knowledgeable and cleaned up after work was complete. He went above and beyond by releveling my stove. Highly recommend this warranty company.

This was a repeat of the problem with the same KitchenAid refrigerator that happened some 9 months ago. The technician replaced the evaporator cover again and checked the system. Hopefully the problem is fixed this time.

I had a problem with amount of hot water in my shower so I assumed logically it was my hot water tank. But plumber said it was my cylinder in my shower mixer and that I could put in another claim and he would make another trip with a service call fee but they would not approve it because there was some hot water so it cost me $466 to fix. Not fair because dumb me thought not great hw would be hw tank. Choice warranty should reimburse me minus $65 service fee.

I started the repair case ** with the Choice service team for the dishwasher. The component is no longer available. Choice suggested replacing the dishwasher with a discount on the appliance's remaining lifecycle. I requested that Lydia ** to issue a check instead of Lowe's credit due to the Lowe's installation and haul away fees are very high. Lydia provided her professional support to my case. Thank you for her excellent service.

Appointment was scheduled for Friday, he had time on Monday afternoon so showed up early. Problem had fixed itself by them - stuck thermostat. Polite and helpful technician. Very happy with courteous help and knowledge of service.

All home warranties are pretty much the same. You just have to be careful. Make sure it covers all of the things you need covered. For instance, my refrigerator ice maker broke and the in the door water feature doesn't work and while the service call was taken care of and the motor and the ice maker was taken care of the bucket that catches the ice and dispenses it and the water line were not covered. So I still have no water in the door and my ice bucket is broken so they don't cover everything. It's been my experience in the past that American Home Shield offers the best service.

I am pleased that I no longer have to call and speak to a foreigner that I cannot understand. Now it is all electronic. While the warranty and operations still feel a little sketch to me, an appliance for impairment came out multiple times and eventually the dryer was fixed. All I had to pay was $75. So in that case it's definitely worth it because we basically got a brand new dryer.

Edar, our technician was great just like most of the tech's you people send out. However, it's not the techs that suck, It's Choice HW. You guys are pathetic! We are required to pay a service fee and choice (in most cases) denies the claim almost immediately. I truly can't believe you folks are still in business. I have wasted a year with choice. I will do everything I can to make sure EVERYONE knows that they are wasting their time using your services. I would give zero stars if it were possible.

Dennis the technician from Electrinics Services and Parts fixed our refrigerator problem professionally and on time. The only negative i have on process is that I had to wait almost four days before claim placed an accepted….there’s got to be a better way for Choice to fix this problem.

The technician was great. He was neat, quick and efficient in diagnosing the problem and explained it would take 7 - 10 days to get the replacement part. I give Choice a one, however, because they say a failed digital read out is not normal wear and tear. Tell me how a digital readout can fail with out visible exterior damage. No cracks, scratches or dents. The read out just simply failed after 10 years of use. I have appealed the decision and am awaiting a reply. If they don't decide in my favor I will cancel my three year plus warranty.

Choice Warranty and the company that picked up the job was horrible, the technician that came to do the work or what’s excellent. My booking and scheduling wasn’t handled professionally. I pay 55 dollars a month plus 85 dollars to come out to my home. I should excellent service, I was given missed information, I left the company a VM. Still no follow up. I asked for a early appointment. Was told by company my time slot was booked from 12-3. I scheduled my day around this appointment which was originally booked for 8 AM-12 noon. I didn’t. Proceed to call Choice Warranty to file a complaint and a manager told me that I was calling to vent.

Choice, it’s an excellent Company, great prices, very attentive, fast and reliable. I will recommend this Company to any member of my family and friends. Very happy so far. I look forward to continue renewing my membership.

Used Choice several times since signing up. For the most part we are generally happy with the service. Unhappy with some coverage, will fix door but not pay for complete installation, would not pay to make door actually work.

In general your techs are totally incompetent. A few have been good but then they stop working for you. I assume this is because you don't pay them fairly. Thus you end up with the dredges. When you send a company tech, more recently, they are good. In the past some of the idiots that you've sent have made things worse and you then refuse to fix, not only the original problem, but the additional one they created. That sucks. I just spent weeks and an additional 100+ dollars arguing with you before you honored my cost of repair because you were taking the word of an imbecile, in business for a year, over a 50+ year established one. This waste of time also cost me a few hours, at 27.58 dollars per hour, of income. Also in the past you have, unjustifiably, refused coverage. At this time my wife and I are debating whether to renew or not.

I’m very disappointed with Choice Home Warranty. My refrigerator has been down for 8 days. The technician was great when he came on the 7th day. I’m extremely disappointed in how Choice has handled my replacement for the refrigerator. I pay $100 a month for my home warranty and I have coworkers paying $45 a month for their warranty. The difference is they get full replacement on their appliances no questions asked. The service they get is next day service. I will be getting $818 in a Lowe’s e-gift card in 2-4 weeks which is terrible response time especially for a refrigerator. There are no words Choice home warranty can say to justify this extremely substandard customer service. Up until now, I have always been happy with Choice Home Warranty, but this experience with my refrigerator has been terrible.

The technician knew what was wrong and checked to see the microwave could be repaired or I needed a new one. Also, he arrived on time. This was important to me because my husband is a nursing home and I try to be there before his lunch.

My first time calling in to file a claim. My garage door would not close. I was sent Door Posh. Bana called as soon as the claim got filed same day to set up an appointment. On the day of the appointment Mark the owner of Door Posh called with an ETA update. Showed up on time. Introduced himself and Moe. Mark explained in detail what was wrong and how to maintain not only the broken part that he replaced but after I asked him about another problem with the door he inspected the overall door and recommended the parts that needed attention. He explained how to maintain the door, tracks, etc..Both of them were very Nice, and professional, I would recommend them not only to myself but to friends, family and neighbors. I hired them to fix the other issues and I'm very happy and pleased with the price and the outcome. Great job Guys!!

Not happy with their service. Our heat went out just before Christmas. Service tech was scheduled two weeks out. We were cold and CHW said that's the only thing they could do. I couldn't reach service tech company Sears to ask for sooner service. When I called CHW back, no one would answer my calls or return calls. Ray **

My tech was great and responsive. I don’t think Choice was fair with the amount they allotted for replacement for my dryer; however, I think I should have had the choice to pay for the repair. You gave me less than half of the price for the exact same dryer.

Wow realtors make reviews to get their customer to sign up. This is a scam. It took me days to get their attention on a claim and they don't ask you when you are available. They make appointment after you call and complain they says everyone is booked. I live in area there is plenty plumbers. Omg and they don't want to help you replace or fix anything after you start up they blame it on normal wear and tear lol. That's why I got the warranty.... I got ripped off and... this is why I'm putting it out there. Everywhere IT'S A SCAM!!! THEY CALL YOU.. THEY EMAIL YOU. TO ORDER NO. STOP EMAILS.... DON'T FALL FOR IT...

I’ve always had a Choice Warranty & love them. Because I had policies in the past I received a great price & coverage for my new house. They have always been helpful, timely & great at taking care of my needs.

I'm grateful for my services but if I could suggest one thing it would be to have an emergency service on hand because I was without air and heat from December 26, 2025 until January 9, 2026. I'm glad that the weather was not as cold as usually this time of the year so I was able to cope.

Wonderful staff, quick to respond, courteous and professional. Techs were knowledgeable and quick to repair our refrigerator and washer. Service call was only $100. I hate to think what it would cost to diagnose and repair these "Smart Things" nowadays. And a flat fee with unlimited service calls.

I would like to thank you for sending the TB plumping to replace the disposal. The tech went above and beyond to not only replace the disposal unit but also the faucet and the drain seal, where I think the problem was in the first place. Thank you for sending qualified and intelligent people to fix this problem. Thank you, Choice Home.

Setting up claim was very easy, especially through the Bot.... However, I had a specific question based on my situation to ask and was not able to speak to a rep.... Would have been nice to do so. Much Mahalo.

The garbage disposal was leaking water out of the bottom. Submitted claim to CHW and they responded very quickly, approving the repair and scheduling a repair company. TB Plumbing called me to confirm the appointment date. TB Plumbing arrived during the appointment window time. The technician knew within one minute that the garbage disposal was leaking water. He returned to his truck, contacted CHW, and within 10 minutes had an approval to install a new garbage disposal. The technician came back in with a new garbage disposal, installed it and was done within 10 minutes.

The technician was very sensitive to needs! Was able to come early to prevent the leak getting worse, but he got to the job very clean efficient all around. Great job. In plumbing issues in the future I’ll be happy if Mario was dispatched.

I was not pleased with the results from the repair, still have the problem with my heating system, it was not correct, the technician said he was going to put in a order to upgrade this system, I never received a order to repair this system, this the third time I have called to have this problem solve, paying a 75.00 service fee and the problem have not been solved???

Technician was excellent. One of the best agents ever assigned to my house for a project. He was informational and educational. He was patient. He was on time. Highly recommend him for any job. He is an accent asset to your company.

Technician was prompt and friendly. After examining unit, he explained what he saw and did to resolve issue with the furnace. And then later on he followed up to make sure issue was successfully resolved.

The salesperson who called me was Marvin, he was courteous and very informative. I appreciated the fact that he was willing to work with me to provide several options for my service plan payments. I have a friend that is with Choice Home Warranty and he recommended them because of his positive experience when working with them in the past. Marvin had me signed up and on my way in less than 5 minutes and no hard sell, just options.

Terrible experience! Clothes washer died. It took them 3 days to find a tech to look at it. CHW said it was more cost effective to replace it. They made a fair offer but the only way they pay the claim is via Lowes e-gift card and that it could take up to 30 days to receive it. That was on 1/6/2025. It is now 1/12/2025. Still no e-gift card and laundry is piling up. I don't recommend CHW.

Year 24-25 -0 temp. No heat. Call choice, must wait. Finally allowed to call your local hvac guy, they arrive. Tell you issue. Call Choice numerous times. No one will answer you. Must pay tech or they charge you double as it is now overtime on weekend. Choice refuses to reimburse you.

Would like to say it took over a month to get my washing machine fixed. The first company sent could not fix it because they said they needed to have another person to help because it was a stacked washer and dryer. So I had to call back Choice warranty to get a company to fix my washing machine. The Choice Warranty got the ENA service LLC out in 2 days which was great. The technician that came was Evgenii ** was Awesome! He didn’t need another technician to help him to do the job! He figured it out how to do it himself! I would recommend him any time. Plus that company! Choice Warranty finally got the job done but I was not happy how long it took! Sincerely Mary **. I’m not sure if I wrote the company’s name correctly. But their technician was great!👍

The latest phone call was good. But, I’m still waiting for a call about the knob on my gas range. The service tech was here last Thursday, and I’m still awaiting a call! Horrible follow-through on your part.

I am 80 years old and live in South Florida, where it is hot. My home 4-ton AC stopped working and I called as neighbor who owns a licensed HVAC company to see if it could be quickly fixed. He checked the entire system and told me I have a gas leak in the coil. He said trying to replace the coil would be expensive and probably only a short-term fix. He recommended replacing the unit and suggested I go to my Home Warranty company...Choice. I called Choice on 1/5. A company was assigned and gave me a date of 1/7 to diagnose the problem. They then changed the date to 1/16. At this point, my house is now hot and I'm not feeling well. I tried calling them 3 times, left messages and never received a call back.

Upon calling, I was dealing with a knowledgeable person who handled my problem very professionally. He set up an inspection, and I was contacted within thirty minutes. The inspection took place three days later and I was informed by Choice that I would be getting a new Dishwasher via a Lowe’s gift card. This was quick and easy. Excellent experience all around.

I tried to terminate my Choice home warranty. I called and was advised to leave a call back number. But the call back didn't happen within a reasonable time frame. So I called a number for new insurance contracts. Someone answered the phone immediately and offered discounts. When I explained that I wanted to cancel, he became upset and connected me with the cancellation department. The automatic answer was "Enter your call back number". I sent an email to info@choicehomewarranty.com. The automatic response was "You recently sent this e-mail box a message, however this email box is not monitored."

The technician was punctual, courteous and capable. He did a thorough job and left the work area neat and clean. I’m always impressed by how quickly Choice Home Warranty responds to any of my service issues and the quality of the service I receive.

Choice was not helpful, and continually denied our claim. They refused to listen to common sense rational regarding the reason for our claim and the unit we made a claim on. Additionally Hannah **, our claims reviewer was zero help. She refused to listen or even budge on our claim and doubled down that a specialized part within our HVAC unit was not covered under their coverage implying that not only do you have to read the fine print of how something is covered you have to have detailed knowledge of how every system in your house works and what specialized parts are covered. All of which is understandably ridiculous for the average homeowner.

Good response time and positive outcome. Life is good! Thankfully no parts were needed for the repair, so there was no delay getting our dishwasher repaired. We were grateful to have our dishwasher running again.

Customer service was excellent! Scheduling an appointment was easy. I canceled the appointment because the service call was no longer needed and customer service refunded my account in a timely manner. Look forward to working with Choice Home Warranty in the future.

Problem with humming in refrigerator kept in the garage. Appliance Express was assigned to come evaluate and fix problem if possible. David arrived, communicated well on his arrival time and was able to fix problem. We are more than satisfied with the job choice of the contractor and the end result.

The technician was great. I was glad to see him because he helped us in the past with a plumbing problem. I know he does good work. He was flexible and able to work with us for a better time. If it is possible to request a technician l would request him because I know he will do good job.

Can't find anyone that wants to do the work for them. Wants me to pay for it. They are worthless. They don't want to pay for anything. So misleading to people. Just a scam to take our money. Never want to deal with them again.

Technician arrived within the window that I was given. He had to order a part and informed me that he should receive it within a week to 10 days. Once the work is complete, I can provide an up-to-date review.

Franky at 2 Amigos Plumbing company did a fantastic job clearing our clogged drains and replacing our garbage disposal this past week. Would recommend them to anybody. I look forward to using them in the future if we ever need anything.

We had an issue with our oven and broiler. Once I started my claim, we had a tech out within a couple days. He accurately figured out the issue, ordered the parts and had us working again in less than a week.

We had a plumbing appointment to get the shut off valve repaired and our technician was very good and our experience was great. He even showed up a little earlier then my posted time that I received. He was very knowledgeable with the repair.

My experience in dealing with the agents is very disappointing. It takes a lot of effort to push back and have them LISTEN without repeating their trained responses. There is no flexibility and I get different responses when talking to a different agent. Yesterday was no exception. I was given instructions, which I followed and then agents gave me a hard time that I did the wrong thing. There is nowhere else for me to get attention so I am taking this opportunity to reach out to management about my unhappiness. It took tremendous effort to coordinate the plumbers and get approvals. I tried to work on this ahead of time, but that did not seem to hep matters.

This was my first service performed while being a customer of Choice. The technician was prompt, courteous and extremely knowledgeable and efficient. He completed the job and left the area cleaner than it was when he began!

Eiman was very professional, courteous, and respectful, and very knowledgeable about tasks within my home. And was able to give me great advice. I would prefer him in my home to do what is needed he builds a great rapport and trust.

For a toilet leak issue, after paying a copay I was asked to pay another $92 to get it repaired as apparently some modifications are not covered with no details what is being done and what are not covered.

I have now submitted 2 claims. Both were handled professionally and efficiently. I really appreciate the speed in contacting appropriate help, & they have responded extremely well. I would recommend Choice to anyone.

VSG Technician was superb. Choice, however, has been annoying. I have received 6 emails in the last 2 days asking me to approve the work. The work isn’t done. VSG needed to get it approved but Choice keeps blasting my inbox with the same email.

Repairman didn’t take long to find the source of the leak with my refrigerator. He sorted out the issue and cleaned everything up before departure. Very pleased as this was my first time using Choice for an issue in my home.

Great job. Repair work on time. Cost was great, technician did a great job explaining what was wrong with the system. My dishwasher wasn’t coming on. He repaired it. Replace the switch and now everything is working fine. Thank you for your help.

Very professional and very knowledgeable. Earlier we had to have our kitchen sink faucet replaced. The repair guy we had forgot to turn the water on the dishwasher back on. The new repair man for the dishwasher found the problem very quickly. He was great!

Thank you to Choice Home and Carolina Premiere Plumbing, LLC. I had a plumbing issue and Choice and Carolina Premiere responded within the hour. Stefan from Premiere was very courteous, helpful, knowledgeable and professional. He fixed the issue very quickly and efficiently. If there was a rating I would give both a 10. Excellent.

CHW marketing team called and signed me up with their highly attractive monthly plan. The first time I called with an issue, they denied it saying it was a pre-existing and I had to hire an independent contractor to fix it and pay out of pocket. The second time, called with another part failure and again they denied it saying it's because of lack of maintenance on a 23 year old equipment regardless of the diagnostics from their technicians on both cases. Their priority is to deny your claims. You keep on paying for the policy to run their smart denial operation and for the technician's service calls. You lose more money and peace of mind by having them by your side as you would expect to get help in unexpected appliance failure and repair costs. Please don't buy into their marketing hype.

Worst experience I've had. Been with this company for 5 years now and have never had a major piece of equipment replaced. Having issues with dishwasher and Choice decided to total it. What they won't tell you is they give you less than half of what a replacement cost. It's a Scam and I won't be renewing after my contract is up and I wouldn't recommend.

Choice Home Warranty great, they got right on it. The technician came out and checked my refrigerator over and had to order parts and left promising to return after charging me a $75.00 cash fee, I hope they come back to finish the job.

Rep from Choice (Mario's Plumbing) was prompt, knowledgeable and courteous in diagnosing my problem. Took a couple of day but I did not have an emergency. What looked like a leak in a bathroom ceiling was actually not. Mario took down stained sheetrock and tested all surrounding areas for moisture. Followed up with checking my other bathroom to ensure there were no leaks.

Disgusting when your tech arrives in a van with no front fender, missing bumper and red mud as if he drives rural roads daily and never washes the van. Left oil spots on my new concrete. No uniform and red mud all over my wood floors from the mud on the tech's shoes.

Technician was knowledgeable, polite and quickly completed our repair. I would absolutely recommend him. This is the second time we have received service from this company and both times the service was excellent.

He did an excellent job of checking out the problem. Very nice, clean and professional! He was able to communicate the problem for us. Friendly! We just can’t afford the full repairs at this time, but we plan to use him again in the future.

Was skeptical before got home warranty as “fear of the unknown.” Contracted person couldn’t figure out our stove/oven so got a gift card comparable to the amount the about eight year old stove/oven was worth. In a sense already got a third of our investment back and still have three years to go on the warranty. Have a plumbing issue in process now that should be taken care of with just my service fee as well.

The Salesman was very knowledgeable and explained the option me and my Husband and our household. He even offered our military discount and offers. Hopefully this company will be good for us if the need should occur. Thank you!

My garage door keypad opener & remote in my car were not working. The keypad was replaced but car remote is still not working. The serviceman was great but couldn’t figure out why. He thought there was some sort of interference causing the problem. May need a new opener. Choice had servicemen out the day after I reported the issue. Their response was great.

Kevin, from A-1 Plumbing, did a great job of fixing my plumbing problem, and Choice did a great job finding me a service contractor that was helpful and efficient. Choice handled my service request professionally and was helpful answering my scheduling questions while the service call was being coordinated.

Tried to contact CHW every day for three weeks and never got connected. Repair guy finally came out, took my $85.00 and never came back. Continued to make contact for another month when finally told I was not covered even though I had complete home coverage. I requested a review on the denial by setting an appointment with a representative who never called at the time of our meeting. They texted me at my phone number to say that my phone number was not working. I want to cancel my policy but can’t connect with anyone or AI. I have since had to cancel my debit card to prevent more monthly charges. This company is a scam with incompetent people. The worst service I have ever experienced.

This plumber was professional, on time, quick and courteous. The technician took his time to explain things and what he would be doing to make our tub drain more freely. He left the area clean. I would use this company again.

Timely appointment was made, and repairs were completed very quickly. It took less than two weeks to file claim and have a professional come to my house and assess the problem. Repairs were competed that same day.

When I called for service, I had two sinks that were stopped up. Apparently, because there were two sinks, I got charged an extra $75. I also noticed a price increase on my Bill for membership. The technician you sent out was a good guy. He was professional and did his job really well. I'm just a little upset about having to pay extra for a service that was supposed to only cost me $100.

Very courteous and efficient but waiting for him to come back and complete the job. Her diagnosis the problem but waiting for the okay to return. It will be turning cold Monday, January 12, 2026 and I need the job completed.. It was a pleasure meeting a dedicated indivifual, which is a rarity in these days. Thanks for your immediate service. Keep up the good work.

This is a review on Choice Home Warranty, not on the service provider who visited our home. Refrigerator started alarm on Dec 27. Contacted Choice that day for service. First appointment available was Jan 6. Refrigerator stopped working on Jan 1, but we were told they could not speed up the repair process. On Jan 9 Choice declared they cannot fix the refrigerator, and they will give $818 to replace the $10,000 refrigerator. First time to discuss this decision with a case manager is not until Jan 14. Horribly slow process without human interaction.

Was very pleased with the service provided. However, when receiving a text message to remind me of the appointment the next day, I noticed the time frame referenced was different from what was agreed upon the previous day. I immediately sent a text to confirm the time frame and was advised this was the updated time, which I was okay with. The next day I received a call from my son indicating the plumber was at the house which happened to be the original agreed upon time frame. Fortunately, my son was home and was able to let the plumber in. Had he not been home, this rating would not be what it is. Other than the scheduling mishap, we are very happy with the service provided!

Leslie and Irisha were amazing with followup and customer service on my claim! They were very helpful in explaining the process and ability to do what they could you provide assistance with my claim. They offered me a reimbursement for work done by my plumber due to an emergency repair. They went the extra mile and it is appreciated!

Dichotomy of experience. The electrician is amazing and was a pleasure to work with. He was professional, knowledgeable, and informative. Choice Home did a horrible job finding someone to solve the problem. It took about 3 weeks to get electricity to my garage. Furthermore, the policy to only pay based on the first cost proposal is self serving, not customer oriented. Often the problem needs more evaluation after the initial assessment, but that comes out of the pocket.

The technician proactively reached out to better understand the issue(s) we were facing. This allowed him to pre-order the parts. He was prompt and efficient and now my dishwasher is running so smoothly that I don't even know that it's on.

I opened a claim for my garage door opener. The appointment was scheduled for the following day. The technician arrived on time and was very nice and professional and went above and beyond my expectations. I highly recommend Topline Door Co.

I signed up with Choice Home so I don't have to worry about who to call when something breaks down in my home. I haven't had the opportunity yet to call for service so I can't rate that. I did get a great deal and feel comforted knowing I have protection.

Constantine, the Technician from LG was able to quickly diagnose the problem and fix it. I have never come across a Technician with such a great attitude, calm and composure. He was very organized and well prepared to resolve the issue. Constantine will be a great asset to any company he works for.

After reviewing many home warranty companies, ultimately I came back to Choice. I was very pleased with the plan cost coupled with the benefits. Additionally, paying monthly made this program affordable for us.

Tyler w/ LG was excellent (again). Addressed our dishwasher issue and even had the part ordered and delivered before he even arrived. He also serviced our refrigerator a few months ago and he is very professional and knowledgeable.

Matt the Electrician answered our service call. He was on time, professional, and efficient. He performed excellent work and was in & out in no time. Would definitely use him again and recommend him to others needing electrical service.

I had a delightful experience talking with Maurice **. He was very helpful in giving me all information I needed and answering all my questions. In the process of me getting ready to make my initial payment to sign up, I was letting him know that I had just purchased my home last year. When he heard that he said "Well wait, let me see if I can get you more of a discount and let my manager know you are a new homeowner. We like to know that your home is covered". Maurice also inquired if myself or my husband was 50 or over. (I'm guessing that helped with the discount. Lol. But yes he came back with a lower price that I was even happier with.) I definitely appreciate all Maurice's help. I hope when I have to use this warranty, I will still have delightful things to say. Lol.

I love Choice Home Warranty. The accuracy of everything lets me know that they are dependable. They take you each step smoothly and answer your questions quickly. They make sure they find you a technician as quickly as possible and let you know the approximate time that you can expect them.

The technician arrived on time. He was very professional and helpful. He was also very knowledgeable and explained everything he needed to check, and the issue we’ve had with the furnace. Unfortunately, I don’t have his name but he deserves a shout out.

I called about a repair company calling me early this morning saying that they could not work on my oven. I had entered the wrong manufacturer when I started my claim. They said that I needed to report it to Choice. The gentleman that I spoke was friendly and patient. He explained everything to me in detail. Great experience!

The Choice Warranty service staff was friendly and professional. They addressed my needs efficiently. The Service Staff offered additional services, which I appreciated and took advantage of. They called me back to resolve all of my issues, when we were disconnected.

Choice Home Warranty is by far the worst Company you can go with. They are forever denying claims. Please whatever you do don’t sign a contract with Choice Home Warranty, you’ll be so sorry you did. In the last 3 months they have denied 3 of my claims giving the shady excuse of why they were denying the claims. Just save yourself some money by saving what you would pay a home warranty company. You’ll come out much better.

My well pump went out on Sunday, December 21. I have a home warranty with Choice Home Warranty, so I immediately filed a claim via the app on Sunday. For four days, no technician was dispatched. I called and requested permission to use my own plumber due to the urgency of having no water. This request was denied, and I was told I had to use one of their technicians for diagnosis before any other option would be considered.

He was very technical and cared about what he had to do to identify our problem. It took quite awhile, but he finally found the problem and explained it to me. Excellent service. I would use them again.

Thank you Melvin. Wow you called before I could even review the options. Your explanation and clarity in each offer was precisely explained. You answered all my questions. Explaining the value/ benefits. Respected my age and income. The monthly/yearly fee with no change in 31/2 years is substantial with a person on fixed income. The service fee is the best I’ve seen. Glad to be back with Choice after a few years.

Very happy with this home service experience. Technician was knowledgeable and helpful in helping solve the issue with the washing machine. Problem should be fix after the parts needed arrive within a week.

This was the second time that J.R. of Hager Plumbing has helped us out of a difficult situation. He is knowledgeable, efficient, fair, professional, and provided excellent communication, diagnoses and repair.

I’m very disappointed with Choice Home Warranty’s refund policy. After canceling my contract, I was denied a prorated refund for an two unused month that I had already paid for. Even though no service was used during that time, they refused to return the remaining balance. This policy feels unfair and customer-unfriendly, especially for a company that advertises peace of mind and customer satisfaction. The cancellation process was frustrating, and customer service offered no flexibility or reasonable explanation beyond “policy.” I would not recommend Choice Home Warranty to anyone expecting fair billing practices or transparency. Make sure you fully understand their refund terms before signing up, because once you pay, getting unused money back appears nearly impossible. Customer no service didn't help at all.

The technician was very thorough and very patient when dealing with Choice Home Warranty. Choice Home Warranty kept disconnecting the call while the technician was trying to get approval. He spent a lot of time on the phone before he could get the job approved. Once approved, he left to get the supplies, he got to work and finished the job.

The company and technician were excellent to deal with. They kept me informed of approximate arrival. The technician was in and out quickly. Very efficient and appreciate the communication prior to arrival.

Donovan came to assess the condition of my garage door opener and was very honest and forthcoming about having to revamp the entire garage door opener system. He took pictures and immediately scheduled an appointment to fix as he didn't have all the equipment on his truck to complete the job at the time. He sent follow up emails regarding what he found and called back to confirm the appointment time. I really appreciated his knowledge and assessment of the issue.

This is the 2nd time John ** has done warranty work at my house. He is very knowledgeable & gets the job done quickly and efficiently. He has done both electrical and plumbing work for me. Highly recommend him!

Usually our experience with CHW is amazing- we don't even worry when something goes wrong because we know it will be fixed quickly with a minimum of work on our part. This last experience was less desirable though. Our water heater went out on Monday and they were not able to schedule anyone to come out until Friday. In the middle of winter, that was just not doable for us. We were thankfully able to get it fixed by Wednesday morning, so we ended up cancelling our warranty appointment. I hope next time our issue is addressed in a more timely manner, as it usually is!

Elijah and Lydia provided outstanding, truly human customer service—something rare in today’s bot-driven world. 🤖 Both exemplify leadership-level, train-the-trainer customer service. Highly recommend Elijah and Lydia for recognition and CHW Customer Service excellence.

When my contract is up I will find a new warranty company, I have filed two claims and was unhappy with both of them. I don’t have enough space to discuss. I referred two customers to Choice and will not recommend to my family or friends.

I had a leak in my ceiling made big damage. Was afraid Choice won't take care of it. Gave them a call and sure enough they took care of the job. They did big hole in ceiling but sheetrock is on the warranty so they came back and fix it. I give them 5 stars. Awesome company.

I felt very pressured to move forward with your service. Although I gave my credit card number to Elliot, we did not finalize which plan I wanted to go with. I asked to contact him tomorrow after discussing with my wife. I checked my credit card account and found that my card had been charged. Therefore, I do not wish to move forward with your company and will make sure the charge to my credit will be reversed.

No reviews. I really can't think of anything. The young man was very respectful. I did not know Choice did not cover the work being done by 1 Garage. Can not remember much more this this. I am not a very big Conversationist.

I have hade a contact for a few years. Paid upfront for last year. The past two claims were awful. Ac went out in 90° weather and no contact for days. I called a ac person to fix the ac, paid them upfront and had to wait 30 days for a reimbursement. Lid cracked at the hinge on a top load washing machine and was denied because they did not consider it wear and tear. The washing machine will not work if the lid will not close properly. I am covered for six more months and was told if I canceled I would receive $34 dollars. I call Bullshit. Would not recommend. The ac guy said Choice Home Warranty did not pay them in a timely manner that's why they couldn't get someone to fix my AC when I called. I will not renew.

I cancelled my policy…I received a letter saying I was entitled to a new unit..And then was told the letter was sent in error..An apology??? And that my current tankless water heater could not be serviced…There was no help for me…

Choice Home Warranty responded extremely quickly to my request; with a technician coming out the same day we made the request. The technician was excellent; immediately identifying the issue, and actually have the required parts on his vehicle to be able to make the repair the same day. He obtained authorization from Choice, and made the repairs. He was extremely professional, polite and informative. While we hope we do not have a need to use the warranty again, if we do we are very pleased with Choice and this technician.

The repair of dryer was done perfectly in one day and I highly recommend his company. He could have done the repair of the oven at the same time but it was assigned to another company and it wasn’t going to be done in another week. This very much inconvenienced my client sand makes me look bad as a landlord which I do not appreciate. I do not understand why you do this!

Southeastern Appliance Repair was a dream to work with. Blake was our technician. He was professional, knowledgeable, and friendly. I highly recommend him and this company. CHW was also easy to work with in getting an appointment set up.

CHW was quick to respond and flexible and on time when I could not meet with the plumber at a set time. Changing the time was easy but plumber stated he didn't get my email. He did contact me prior to showing up.

The service was initiated in an expediate manner and the technician provided excellent service. Additionally he informed me on the system failure and the corrective action(s) performed. I was very please with the entire process.

I am very disappointed in this company. I filed one claim. My oven could not be repaired so they offered me replacement option. The claim stated wholesale price but they couldn’t order or offer me a unit for the wholesale price. Which meant the retail price was so much higher. This puts me at a bad place financially. No compromise or nothing. I preferred repair, now I’m out hundreds of $ and no advantage for carrying this policy. The representatives were not even trying to satisfy or rectify. Too bad, so sad attitude. Unhappy customer. If I’d known this is how they work I never would’ve signed with them.

I am giving the plumber a rating of 4 stars but have downgraded it to a 3 star for other reasons discussed below. The plumber was courteous and flexible with my window of time. He communicated well and was quick and clean. It was frustrating to have to wait so long to get it replaced...I have seen approvals over the phone on a past claim. For some reason their company had to wait and return 4 days later while getting approval and rescheduling for the install. The delay in replacement almost caused flooding and we could not use the sink for almost a week. Now I have the leaking disposal replaced but it won't turn on.

Lydia ** was absolutely exceptional when I spoke with her regarding my claim. From the very beginning, she took the time to clearly explain the situation, walking me through each step so I fully understood what to expect. She was incredibly thorough, patient, and knowledgeable, and made what could have been a stressful experience feel manageable and straightforward. Her professionalism and attention to detail really stood out, and she went above and beyond to make sure all my questions were answered. I truly can’t say enough about her outstanding customer service and the care she showed throughout the process.

We have had CHW for about 3 years and have had several claims. All have been dissatisfying to say the least. No matter what you have they will offer you the cheapest option on the planet installed or fixed by no name companies that can be quite difficult to communicate with. For example, my dishwasher broke. Was not repairable, they offered me $300 for a new one. It was $1k unit from Samsung. Super quiet, lots of features, they offered me a bare bones replacement or $300. Same for my AC, it went out, compressor shorted out.

Make sure you have a clean filter installed if you call them out to service your furnace or they’ll deny any claims due to “owner damage.” The tech reported the filter needed to be changed so that was their way to deny my claim. I change my filters every quarter and this has never been an issue. The control board fails after 10 years and it’s on me because the filter has normal use? The tech even said he didn’t think the filter had anything to do with it but he has instructions to report the dirty filter and Choice does the rest. Beware.

Kens Heating & Air did an amazing job fixing my furnace. He checked every possible problem. He took his time to get down to the problem. Ken was knowledgeable, kind, and has years of experience. My furnace works very well now!

Jason was wonderful! Identified the problem, sent in for a part and waited for it to arrive. Within an hour my washer was working perfectly. He was personable, efficient and quite knowledgeable. I would highly recommend him as well as Choice Warranty.

The electrician was able to fix the problem but it took about two weeks until I could get the service scheduled. Since I could not filter my pool during this time, the water turned bad and needed extra care. Overall, the quality of the service was good but the scheduling was not acceptable.

The tech was nice and friendly. Had no problems with him. He took the information for all three appliances and only got the parts for one that is what I have a problem with. Still waiting. When I first started this claim it was with the dishwasher and whenever they showed up we would add another appliances but we are still waiting for the first one to be addressed. If you could please let me know something it would be greatly appreciated.

Don't believe the reviews posted on ConsumerAffairs or Market Watch. This company is the most dishonest I have ever witnessed. No legitimate appliance or hvac company will do business with them. Therefore you will wait days for them to find someone to send to your home that miraculously has no or few reviews on google. If the job like our leaking evaporator coil has any cost to repair it, they will blatantly lie to claim that it was caused by the owner and not cover the repair after jerking you around for weeks. All you need to do is Google Choice Home Warranty class action lawsuits or BBB and you will get all the answers you need about doing business with these lying dishonest %$^&*'s.

Troy was outstanding. He explained the policy & coverage in detail and answered all of my questions. Additionally, he offer other options for coverage over a 3 year period for veterans. I was pleasantly surprised that I did not have a pay additional fee for the second HVAC system

Choice Home Warranty is a scam!!!! The first time I actually have a claim they send a guy out that shakes the drum of my washer, and says, “You’re overloading it, you owe me 100 bucks!” I'm like what??? I definitely do not! I am a 55 year old woman not a 16 year old doing a ton of laundry! Then I get another guy that says it’s disengaged. Of course that guy was a month later. Now they tell me they are not covering it! I cancelled my subscription with them! What total liars! They don't cover repairs! They do take your money every month!

Choice Home Warranty has failed to get back to me in a timely manner. Unhappy with the lack of details provided. Choice had me contact the service technician to get answers, why, is the customer doing Choice home warranty jobs? I still have not heard anything about the status of my claim...unsatisfactory...above and beyond.

Service company assigned called promptly to establish the appointment. The service person was knowledgeable and cordial. He spoke to the quality of our unit and its serviceability. I sent a memo to Choice Home Warranty requesting advice on the scheduling and service application. I received no response!

They were on-time. They were polite and efficient in solving the issue. They worked as a team and kept me informed as they were working. They didn't leave a mess. They made sure I tested the water before they left.

Devin at Fordoor did an outstanding job installing my garage door opener. Even though it was dark, he remained professional, patient and thorough. He made sure everything was installed correctly and working perfectly before leaving. His dedication and great attitude truly stood out. I really appreciate his commitment to quality service and would recommend Devin and Fordoor to anyone needing garage door work.

I appreciate your prompt, seamless coordinated service. As well as the quality of service technicians sent to take care of my water heater claim. I was 3 weeks into knee replacement surgery when my water heater failed and flooded my garage and 2 rooms in my home. Wow, every sent to take care of this issue was prompt, attentive and very professional. Thank You!!!

Absolute Commitment from Andrei in fixing our microwave issue. He made sure that the job is done (almost went until 10 PM). Sincere appreciate his commitment in delivering great service to the customers.

Mark the technician was excellent. He diagnosed the problem very quickly. Unfortunately, Choice Home Warranty is not covering the repair which makes no sense. The heating element has gone bad in our electric dryer which should be a covered repair per our policy. Very disappointing and wrong. I would recommend Mark but I do not think I would recommend Choice Home Warranty.

The electric technician (Charles **) from Dominguez Electrical Company did an excellent job on replacing the old non functional breakers in the electrical panel. He was thorough at explaining the work he was doing.

I scheduled a service call for a technician to evaluate my garage door and determine why the garage door button would not operate the door. A technician from Fordoor arrived at the scheduled time, quickly assessed the garage door, and recommended a solution to make the door operational. He answered my question, explained the repair process, and was very helpful. I am very pleased with the service he provided and will use the company again if a need arises.

I have been waiting on a voucher from Lowe’s since July 2025. This voucher was reimbursing me for my microwave. I have called in six different times requesting payment for my microwave. Each time I get the runaround I’m gonna talk to my manager and we’re gonna send you a voucher in 3 to 4 days. It’s been more than 3 to 4 months and I have not received a voucher. I will never recommend Choice to any of my family or friends. I want to cancel my coverage, but but but in doing so I will not give my voucher for my microwave. You have poor customer service people that continue to lie and deceive and I’m just fed up now. I cannot even submit my complaint. I need help getting a new microwave.

I tried to contact claims agent for 4 days. Agent did not answer or return my emails. I was not satisfied with the "replacement amount". It seems unreasonable to me that since you can appliances at wholesale that should be the amount you for replacement. I know it is in the verbiage of the contract, however, I cannot buy install or haul away an appliance at wholesale. This is not a strong point in your warranty. Once I reached your claims agent, she was very polite and professional but demeaning. I have used your service once before and did not feel this way. I think if you offer to replace something, then you should replace it, not base your payment on the wholesale price you have available. Harry **, Policy #**

I was extremely happy with the entire process of my washing machine repair! Starting with my phone call to customer service to start my claim to the repair technician that came to my house. He was awesome, very knowledgeable, responsive & more importantly, right on schedule!

I put in a work order and Choice collected the $85 deductible. When the company called to schedule repair they told me I had to pay them cash $85. I called Choice again and was told the $ would be refunded in 7 days. I've put in many claims with other companies and never had to pay upfront.

I was scheduled for a call today at 1:30pm Pacific. It is 1:40 and no call yet. This does not help me resolve my appeal. I received a reminder email and waited patiently by my phone. Please contact me to reschedule if you are not able to meet the appt today.

Very friendly and knowledgeable. Got a great price offered for senior citizens and they have one of if not the best repair coverage available. Trinity was a pleasure to deal with and was very patient with my questions. I highly recommend this company!

Choice Home Warranty has decided not to pay for the claim because according to them my refrigerator is not fixable and it's not because of regular wear and tear. Looks like they are in the business of not servicing the customers. They also charged me $85 for service call which lasted less than 10min of technician's time who basically said that it was unfixable. Their customer service is poor and I would never recommend them to anyone.

This is the worst company in history. They sent Sears out for my first ever call. I just left another company to come to them and they never showed up after taking off my job from 7am-6pm…..I had to request a different company who have a live person to talk to…. The people came out fixed my heat then decided to tell me that I have to give them 125$ extra so they won’t put on my document that I needed routine maintenance which is extortion. I appealed the decision and got a claims person who was nasty to me on the phone and cancelled my services and kept asking for paperwork for my routine maintenance.

Repairman found the issue and ordered the part. He was very pleasant and professional. The serviceman told me it would take about 3 to 4 days to get the part. The part that was ordered is a small hose that usually does not have any problems. So it is not a stocked item.