Choice Home Warranty Reviews

I have had CHW for many years and they have done a very good job in resolving issues. The techs that work with them have always done a very good job. Each issue has been taken care of with professional service and follow up. I am a satisfied customer. The website makes it easy to submit a claim and I also have this for my condo in Florida.

Called to inquire, was offered same deal as daughter and then a senior discount was applied. Everything was explained and my special needs were met for a chest freezer and extra fridge. I appreciate the quick and complete phone call and my interaction with Jerry ** as he used previous inquiry information and his ability to see my daughter’s plan.

Don’t do it. They want you to use their providers. They can be out a week even for emergencies. They like to blame everything on lack of maintenance. I have two other family members who have also cancelled their warranties with Choice.

I made an inquiry of the plan. I got 8 emails and 8 calls, which I recorded at 5:00 a,m trying to talk about the plan. All of them, I told to stop calling. "I am not interested. Take me off your call list." They argued, yelled, told me I was a waste of time, they would not stop calling me. I am reporting the harassment and calling the FTC and owners. BEWARE. They are AGGRESSIVE, BREAKING LAWS and WON'T QUIT CONTACTING ME. And after all that, now I see multiple emails.

I have had the most awful experience with this company. Either they don't cover the claims for some bogus reason, or they want to give you about a 1/8 of what it cost to purchase a new appliance or any other item. I do not recommend ever signing with Choice Home Warranty.

I didn’t realize the claim price went up from 85 to $100, so that was my first surprise. The next one was there wasn’t a technician available for five days and when the day came, we were called to say the technician couldn’t come for another week. They also couldn’t narrow down the window from 8-5. Once the technician came, he replaced the ice maker unit and all went well.

I have worked with Choice Home Warranty for more than six years. They have satisfactorily covered several claims. I filed a claim last week for an air conditioner unit that was running but not cooling - an obvious sign that it was low on coolant. After checking the unit, the vendor, MJ Services, informed me that I would have to pay $375 to "clean the condenser coils" before they would add coolant. I paid in order to avoid additional delay. My appeal to Choice was denied on the basis that maintenance (my responsibility) should have been done. I provided evidence that the coils had been cleaned during annual maintenance in March 2025. Choice denied my appeal.

They are great and send out prof techs. Only thing is if they do a replacement, it's wholesale and it can take 30 days to get the egift to purchase the replacement! They could work on that egift isn't a wait thing! You guys are wonderful, thank you for all you do for us!!

I was given good information about your home warranty and made me decide to join your company. I was explained everything the warranty covers and was pleased with it. I decided on because of the price and what it covers. I will cancel my other warranty as soon as this takes effect. And I was pleased with your salesman.

Tech diagnosed and partially corrected the problem. Only issue is that it is taking considerable time to order parts in order to complete the repair. We were informed that it would take at least another week. Other than that, the service that was performed was professional, courteous, and prompt. The tech called and arrived at the time agreed upon. So far, so good.

My experience with Choice Home Warranty is very good. Their website is really customer-friendly and claim submission process is very simple. They promptly assign technician to work on the issue. They have a good network of technicians.

I have been using CHW for approximately 9 years and it has been well worth the savings. I pay a service fee for the technician to repair the appliance that has stopped working and all parts and labor are included in that fee. However, I am not too crazy about the initial time frame that it takes to get a technician to my home. This time was my washing machine and I waited two weeks for a technician to come out and repair it. It needed a part, which needed to be ordered so I had to wait another week for final repair. I was under another home warranty company, thanks to the previous owner when I moved into my home and I was very unsatisfied with them. They sent unqualified technicians that did shoddy work. I recommend CHW over any others because they contract top companies with excellent reviews.

This was the best service call since get my Choice Home Warranty. Preston did an excellent job repairing our garage door. It was obvious he knew exactly what he was doing. He was able to quickly repair our door and get us going. I would recommend him as a vendor to anyone.

They come to first time there was liquid problem. It was good after it, but spoiled after 1 day, just now new problem. No cold air. They tell me they cannot repair it. What is it .... Please help me about it. No air condition now at home ..

Company and technician had good communication before, during and after the visit. Tech was very knowledgeable, efficient and competent. Had no issues with finding and fixing the problem. The whole visit start to finish was maybe 20 minutes. Dryer was fixed and working great before he left. I would definitely use this service again.

Our technician was very honest about what he could do with our old appliances and took the time to take it apart to see how he could fix it. Lo and behold, he fixed it! We’re very pleased! He was knowledgeable, kind and very polite. He took the time and due diligence to make us feel taken care of. No complaining about anything which we have experienced in the past with others.

Victor was excellent. Very intelligent. He knows his business. His business conquer all. Very disappointed with the end but not with the technician with the company that I have but see what happens and the end it will be resolve. Next time I file a claim I be requesting this company and same technician. Thanks very much. Until next time we will see. Bye bye now.

My appointment wasn't until the next day but Larry their lead came out and took note what parts I might need to verify. They had them in stock so there wouldn't be a delay in getting my issue fixed. Great customer service! My home is over 30 years old and I would definitely recommend their service.

Garage was making a clicking noise. Choice Home had garage company call me in about a hour. He said he would be out the next day between 9-11 am. The next day my garage was fix. The workers were nice and explain to me the problem. Also let me know that my garage opener was old. And I could get a new one. I agree and I love it. My garage door is not loud now. Thanks Choice Home.

Andre, an excellent salesperson, I was going to cancel my contract, because I got a better deal, but he offered me a good deal so I I will stay with my CHW coverage. Unfortunately after the hours man or woman, extremely rude; disconnects my phone calls; Khurana, Anaheim, Ca, U.S.

The GE Tech was quick & helpful. He found out quickly our machine couldn't be repaired, so quickly turned in a report for us to get a replacement. He was very courteous as well. Not much more I can say here. I wish I knew his name, but can't remember it.

The service was excellent. The technician was very courteous and knew his product well. He had to make three trips; 1) examine and order parts 2) parts came, but one piece was broken and had to be reorder 3) part came and he completed repairing our microwave. Wife is very happy microwave repaired.

I had to really fight to keep from having to pay an additional deductible. I filed a claim for my garbage disposal not working. I stated that it seemed to not be getting power. A plumber was sent out and found out that it was electrical. Choice wanted me to pay another $75 deductible.

Called Friday afternoon. I believe we got a response on Sunday that someone would be here Tuesday between 12-4pm. I put a request into the company to come Monday 9-12. They responded and honored my request. Then at some point we received notification from Chill Dude's Comfort Solutions that a tech would be coming between 7am-11am. Aaron arrived about 1040, had us up and running in less than 15 minutes.

Found the water leaking and went to CHW site and put in a claim. 2 days and plumber out here checking out and gonna be fixed tomorrow!!! I've had several claims with CHW and they have never let me down!!! Told my sister about them and she and her husband now have coverage they CHW..

My contract states the dishwasher would be repaired or replaced. My trust in CHW has bitten me in the.... Their decision was to offer $272 stating '...they had the right to choose sending me settlement for the price they could purchase the dishwasher'. The lowest price I can find is $339 (on sale) for the cheapest dishwasher. CHW refused my request to speak to a supervisor for reconsideration. They also refused to share how they arrived at $272. They further refused to share with me a dishwasher, "...they could buy for $272 with their discount." I felt and still feel, "I have been lied to and my being a supportive customer for five years means nothing."

Latasha ** was such a pleasure to work with. She is very knowledgeable and has great people skills. She got me through the process very quickly, explained in detail what was covered and what my cost would be. I'm a senior citizen so I was able to get a discount based on that. She also broke my payments down to an affordable amount so I wouldn't have to pay all at one time.

I had to pay one hundred dollars twice and the problem still isn’t fixed. Now the Company that worked on it tells me it is going to cost me another approximately seven hundred dollars that Choice doesn’t cover for them to use bigger equipment for them to try and fix it

Breach of contract. Will not fix this appliance. It does not have a manufacturer warranty. I have complained no less than 5 times and you all have NOT let me speak to a Case Manager. I have been a customer for over 8 years. I do have a date to speak to a case manager on 6/13/2025 at 2:00 PM. Hope they will call me because they have not kept their word before.

I called today to switch from my current coverage to Choice Home Warranty. The person I spoke with was very helpful and knowledgeable about assisting me in saving money, which I greatly appreciate. I'm a single senior citizen, so every little bit helps. Thank you and keep up the great work!

Katherine was very helpful and courteous. A pleasure to work with. I give her an, "Atta girl." Keep up the great work young lady. She explained everything I asked about the coverages which I was interested in even items I was forgetful about. This lady was very polite on the phone.

My unit stopped working on Thursday. A repairman arrived on Monday and said it needed replaced. CHW emailed me the costs for the replacement, and I agreed, that same day. Tuesday CHW emailed that the parts were ordered and charged my checking account. As of Thursday afternoon, there has been no further info. The process has taken too long considering the daily temperatures have been in high 80s & 90s. I think the installation should have started the day after the repairman determined a replacement was necessary. Otherwise, I like that CHW immediately advised me of the cost for me to have CHW perform the replacement.

Filing claim process went smoothly and contractor was a pleasure to work with. Claim was approved without any issues. Thank you. I would recommend Choice Home Warranty to others as well. It’s always good to know a warranty company stands behind what it promises to customers. We will use Choice again in the future when we need to file a future claim.

Our technician, Derrol **, was very professional and knowledgeable. He went out of his way to help us! He did a temporary fix until we can get a new unit. My husband and I have some health issues and he made sure we were more comfortable. Very pleased with Choice Home Warranty in the years past also. Highly recommend!!

The process of enrolling to Choice Service is fast and easy. Since I was with another company for the last 18 years, I understand how these businesses work so I did not have difficulty comprehending the salesperson. He is thorough and seemed to be willing to give seniors a break. I hope that this customers service continue.

Deanna was very pleasant and professional as I inquired about my claim which had been rejected. She listened attentively to my concerns. She was able to resolve my issue and made it possible for my claim to be accepted. I would highly recommend Choice Warranty due to my positive experience with Deanna.

Due to an article I read regarding seniors and the need for a home warranty, I researched what was described as the top 10 warranty companies and your company came in at number 1. I then proceeded to request a quote. The rep contacted me almost immediately and proceeded to explain, in detail, what the plan differences being offered were. He was professional, knowledgeable, and spoke in terms I would understand (I'm 80). His attitude, knowledge and ease of me understanding allowed me to make a decision and buy a warranty that fit my needs while also making it clear I'd made the right choice in choosing your company. This was an easy, stress free consultation with absolutely no pressure from your salesperson. Unfortunately I forgot his name but he is definitely an asset to your company.

Garage door would not operate automatically with openers! Needed to get out of the car & manually pull open the garage door then manually close the garage door. The garage door would not open nor close using the automated device, every time we parked the car we had to get out of the car, open the garage door, get back into the vehicle, drive the vehicle into the garage then get out of the vehicle & close the garage door manually! Thank you so much, it is working GREAT NOW👍👍👍

Approve use of non-OEM parts to lower their cost by increasing the cost to the customer on required modifications in order to accept their generic parts. Do not do business with them.

Bernard, our technician from Uncle B’s Appliance, made it simple and easy for us to get our washer repaired. He called and texted and kept us up-to-date and let us know the exact time he would arrive. Bernard was very polite, he came in and got right to the job fixed it, and was back on his way, great customer service. Thank you.

We've tried others but Choice is truly the best. They find quality people to come out and do the work. There prices are very good. We are very pleased with Choice and will always stay with them. My Christian and Veteran folks give them a try. You will be very pleased with the service you receive indeed.

Great job of connecting a great HVAC company. The HVAC individual was very professional and great. Kudos! He arrived in time and fix d the problem quickly. I will check the A/C in my daughter’s room to see if the A/C is flowing correctly in her room. I just want to say that I was impressed with the agency that was dispatched to my home.

While I did wait two days - they blew me out of the water with professionalism, care and non-upselling. They were fast serviced in under an hour. They disinfected, replaced the UV light (another company told me was not fixable) with a new bulb and checked all its parts. They added Freon and replaced another part. I was so thrilled to feel cold air and sweet smelling. My unit looked new and ran like new when they left. Two years ago a company tried to get me to replace my unit - stating the unit was beyond life. Diamond agreed with the type unit I have should last 15 years and has years left for use.

I'm extremely disappointed with the handling of this claim. It has been open since May 12 and remains unresolved. The original technician did not complete the service, multiple appointments were rescheduled without notice, and the newly assigned vendor has failed to respond to our repeated attempts to coordinate. This has caused serious delays and inconvenience, and reflects a lack of professionalism and accountability from your service network.

The initial call to set an appointment was difficult in respect to the agent understanding what was needed. CHW sends an appointment time for the next day which was exciting. Just have the assigned technicians reschedule the appointment days out. My claim has now been extended for a second appointment. The same next day was scheduled and the technicians rescheduled for 7 days out. Nothing about this experience has been easy.

I would have rated the service a 5 had the company contacted me, before a service day and time was determined. After I was made aware of the day and time, I advised I needed a different day. The technician was excellent. He diagnosed the problem right after I told him the problem we were experiencing.

The technicians are great but getting Choice Warranty to okay the work is challenging. We have been trying to have Choice Warranty replace a ceiling fan since April 2025 and it's 6/12/25 now. Two technicians at separate times have exam it and found it unrepairable. Also, we called for a plumber in May, 2025 because of a leak under kitchen sink and have not been service.

The service technician did a very good job. He was able to determine that my washer needed two different parts. Had to order them so he had to come back for a second visit. After replacing them, he made sure the washer was working correctly before he completed his job.

Tech was timely and diagnosed the issue. Gave me an idea on the way ahead since he didn't repair the issue on this visit. Hopefully will hear back from him on what's next. AC not functioning and in house temps over 85. Need repairs quickly. Not knowing what the status of our repair/replacement is concerning. Hope to hear today. It did take the full 48 hours to get notice from Choice as to when the Tech would be here.

Iwire Systems was extremely professional. I called because my appointment was for next week and once I explained why I needed them to come sooner, his wife added me to his schedule and he came the next day. I would use him again and definitely recommend him to my friends.

The air conditioning unit was malfunctioning. The repair technician was exceptionally courteous. He thoroughly explained the issue and successfully completed the repair. The entire process was seamless. I greatly appreciate the convenience of being able to manage everything online. I would highly recommend Choice Home Warranty. The monthly premium is reasonably priced; it is a worthwhile investment of our monthly expenditure.

They came out and looked at my stove because none of the buttons were working so they there was a little ribbon type breaker in the back that runs the panel and they reset it and the first time was back like in December or so and they came out and they reset it. May God told me he had it fixed but it wasn't fixed and then it wound up happening again. We had to repay $100 to get somebody else to come out and look at it. Supposedly already fixed. It was the same identical problem and they replaced the piece. They came out a week later. Emotional.

My waterheater went out on June 1st and I went online to put in a claim. The technician was assigned and actually came a day earlier. Since then there has been back and forth between the vendor, Desert Rain and the warranty company. Bottom line, it is June 11 and I still don't have a water heater. I would have been better off to have saved my money for the coverage and bought the water heater and installed it myself.

I cancelled my appointment with the A/C tech you're sending to come on 6/9/25 because I end up getting an A/C tech, locally and it cost me $383.83, so that I can stay at my house rather than spending a lot of money at the hotel that will cost me $130.00 or so per day from 6/2 till 6/9/25. If you would like to help me pay with the expenses I incurred, I would greatly appreciate it, if not, then I have no choice but to cover all hotel stay.

I was applying on my phone but before I could put in all details, I received a phone call. I'm glad I answered because as a senior and a veteran in the home, we received options not seen on the site. I have just started with this company so no real experience with any coverage needs. It has been a while since I have had a home warranty company but the rates with this company are much lower.

The technician was very friendly and knowledgeable. Advised me of everything he was doing and what he recommended. Technician removed all debris and was on-time for his appointment and called ahead of time and a scheduled appointment was made for recommend repairs. He also submitted the recommended repair request immediately.

The technician was very attentive and respectful, always explaining to me in detail, step by step what he was doing and the results of the air conditioning system test. I am very grateful and satisfied with the service provided by Mr. ** at Pinguino A/C Company. NOW I NEED YOUR RESPONSE: WILL YOU AUTHORIZE THE NECESSARY REPAIR?

It took a few days to have a technician assigned. The technician was prompt and diagnosed the issue. The claim was approved and took some time for the part to arrive. The technician arrived early and fixed my ice maker. All is good and the ice maker is now working fine.

Best coverage I found along with best price. The representative was very helpful and friendly. I had two other companies in mind but after further research Choice Home Warranty offered the most coverage at a lower rate. They also covered my swimming pools components. I also got coverage on my home appliances.

Our technician Mike with AMJ Electricians, is very knowledgeable, friendly, clean and we would strongly recommend him. He kept in touch with me prior to our appointment and wanted to make sure if the date and time worked. He fixed our electrical issue with ease. Definitely will ask for him again with any electrical issues.

Very friendly, positive reasons to buy your product, he made sense of it all. Very personable, enjoyable to talk to, knowledgeable and handled all my concerns.. he respected my age and related to my past work history in a surprising and pleasant way. I would like speaking to him in future phone calls.

I feel like I was being forced to agree to something I do not have full knowledge. I have experience bad service with warranty companies in the past and need to know Choice is different. They did not present anything except the salesman's talking points. Do you have service men that will respond in my area in a reasonable time. Will they repair the items correctly?

Plumber came to diagnose. On time. Choice approved 2 of 4 items and denied one (faucet that wiggled and lose part and stated not wear and tear.... not accurate). The slow drainage was also reported but not approved because stoppage category is separate from plumbing fixtures..... never had that distinction on my past policies with Fidelity. Plumbing is plumbing. I refused to pay separate service call. Phone automated system does not allow for multiple items to be included under same category (i.e. tub spout and toilet valve) so I needed to call directly to file the initial claim. Representative did not make accurate notes and apparent language barrier for her English. I did appreciate the quick reply from Claim specialist who reviewed my grievances. Glad to say the tub spout and toilet valve were just replaced and plumber cleaned up after himself.... tenant was impressed.

I found Choice Home Warranty to be very responsive to new and existing claims and easy to talk to somebody if needed. If they can't get it fixed they will offer money for replacement. I have been using them for of 11 years and would recommend them to any homeowner.

Nathan was very helpful in explaining all aspects of the program and what would be best for me. Specifically, the period of the contract with resultant savings and how the program is defined such as the savings resulting from the three years and the cost for each required maintenance or replacement of a covered item.

Took too long to get a technician involved. Was not satisfied with the original assigned technician for several reasons. Sent an email to Choice asking to discuss my dissatisfaction. Got ZERO responses from choice. Second assigned technician was great. Did the job quickly and efficiently. Was very happy to give them the copay upon completion.

The experience was not too bad. The guys were ok. They took their time to do a once over to let me know that, that the heating elements were bad and that they would have to be replaced. That they would have to go back to their office to send in the request for New Elements for the water heater. I am waiting to hear from them today.

I was very pleased with the Choice Home Warranty representative who took my call. She was knowledgeable and courteous. She took all of my information and sent an email to confirm the assignment of a plumber to address my issue. The Plumber came to my home and determined that the issue was no longer present. The technician arrived on time and performed the work in an excellent manner. I would recommend his company to my friends and family. I am very pleased with Choice Home Warranty and Proper Plumbing.

I always receive great customer service from Choice. All of my questions and concerns are addressed. I used the website for the first time today and it was the first time I filed a claim. I will come back after my claim is done to update this review. Thank you so much for allowing me to comment.

My tenant called me on a Sunday night that her central AC was not working. I called to put in a claim and by Monday, an appointment was scheduled for Tuesday and they showed up on time, communicated with me and the repair was approved and done on the spot.

Robert was very polite and helpful. He made the process easy and I enjoyed talking to him. I will be referring friends and family. I'm very big on customer service experiences and this was a good one. The process was quick and easy. He explained everything so that it was easy to understand and answered all my questions.

If I could give this company a 0 star I would!! Horrible service, plans don’t cover what they promise! IMPOSSIBLE TO REACH AN AGENT! Never call back. I would NEVER recommend this company to anyone I care about. Anytime you call they throw you into a queue and never get a call back!!

I appreciate the prompt response from Choice Home Warranty and CRS Plumbing Co. to take care of the leaking water in my bathroom. The CRS technician, Miguel, was excellent, professional, caring, and knowledgeable—the best plumbing technician ever had. I am also impressed by the Choice Home Warranty’s quick reply to the claims I submit and the ease of the online submission. I used to work with another home warranty company, and this is my first claim with Choice Home Warranty, and I can tell you the difference. Choice Home Warranty is much better by far. Highly recommend it. Thank you.

I have 4 houses insured with Choice. So far, very good quick response. So far, all complaints attended to in all my houses. Phone calls are responded and emails replied preventing any anxiety to house owners. Keep it up. Have only small content as below: Need to follow up more with the contractor assigned to ensure adherence to the schedule.

The technician was polite and let me know when he was on the way. He checked out the problems, quickly repaired them, cleaned up thoroughly, and explained what he had done. One part (flapper) was not on his truck, but the company called the next day and made an appointment to replace it.

Don't use this company for your home warranty, they give out bogus dates and times for technicians to show up, customer service agents are the absolute worst and can't communicate properly (Call Centers Out the Country) and they have the nerve to charge 100$ for showing up in a 5 hour window.

The technician that came out was very pleasant and knowledgeable. However my experiences with Choice over the phone has been an absolute nightmare. No one listens to me. They don’t seem to understand me. I told them our exact situation and they refuse to listen to me. It’s like they are reading a script and can’t understand anything else.

Julius was very patient and knowledgeable!!! He was able to figure out the issues in no time. Julius was able to determine the issues with the wires, sensors, and the motor itself. I'm so glad he was my tech!!! I'm sure I won't have anymore issues, but if I do, please send him.

Once up again as usual, you have found a way to deny a claim based on something that was written in the fine print. My washer broke the person came back 3 days later. Told me he was going to come back 5 days later and fix it. Then I got a denial again and you asked me to look at the contract. This has happened on more than one occasion. It seems you always find a way to conveniently deny a claim. I would never recommend you to anybody.

The United Plumbing Piping technician was professional. He did an excellent job resolving my issue and cleaned up after he was finished. He came on time and assessed the problem quickly and started working on the problem immediately. He informed me of the work that needed to be done and explained the problems.

I was very disappointed to discover that my cracked GARAGE DOORS are not covered under my policy. During my 3 separate phone conversations with 3 different Choice Home representatives I specifically explained that the problem was my GARAGE DOORS and NOT the garage door OPENERS. My technician was very knowledgeable, and I appreciate his time.

They were all polite and respectful. They completed their work quickly and were very clean. They were also able to explain the situation of the problem and what was needed to solve it. They left their work area clean after completion of their work. They also were able to explain that if there were any problems later, they told me not to hesitate to call back.

The tech that came out to fix my refrigerator gave excellent service. He explained everything that he did and took his time in evaluating the problem. After he finished the job, he stated that he would call to check on the job. He did! Thank you for assigning the company Mertek LLC for coming out to fix the refrigerator.

Our AC went out last week. It has been over 100 degrees, Choice Home Warranty sent someone the next day. There was lack of communication within the vendor which delayed the repair one day, however, they were able to fix our AC once the manager got involved. Choice Home Warranty and local vendor were professional and took care of us!

Awful service. I've been waiting 30 days for a technician to come out and fix my plumbing. No renewal for me. Anyone doing a Class Action... I'm in.. Still waiting... Choice just called me to renew, I told him that I've been waiting 30 days. He said if I renew, the service will be better....

Warning 🇺🇸Of Home Choice Warranty ⛔️. ⛔️Choice Home Warranty⛔️ across America is either being sued or heading to litigation… New Jersey, Arizona, Colorado, California are just some, and complaints in half of the🇺🇸‼️ under investigation by several Attorney General‘s offices for unscrupulous, unlawful, bad faith practices‼️

I was looking for a new insurance covering my home before my old one ran out in July. Today, I received a text and responded to the text. The representative was very informative, kind and personable. In my opinion, the cost is very reasonable and inexpensive. I am so glad to be a part of Choice Home Warranty with my mind at ease.

Choice Home Warranty was very efficient in connecting with Reliable Garage Door. Reliable Garage Door was quick, efficient, and very courteous. My garage door is working properly and I no longer have to move the car out of the garage and go back into the garage to hold down the button to lower the garage door down and go out through the front door.

He was friendly and extremely thorough. He explained everything he was doing and what would likely happen next. He spent over an hour at my home checking and rechecking different things to narrow down different problems and then let us know he would be ordering a part and returning at no additional cost.

I signed up this morning and have had 7 phone calls from them. Not what I signed up for. I spoke to one of the people that answered the phone. He said I should just put my phone on silent. That's a little hard to do when waiting on important hospital updates.

I received a call from the technician letting me know his ETA. He arrived and introduced himself at the door. Before entering my home. He was polite. He checked out the situation. He confirmed the problem and fixed it immediately. The job was completed within an hour and was out within an hour

Technician told Choice Home Warranty that water heater needed cleaning out. Unit has an error 10 code and stops producing hot water. Error 10 is supposedly an air flow problem. Gas flame goes out while in use and then alarms. Warranty company tells me that it is a preventative maintenance issue which is a lie..They would never let the tech take apart the system to look at the issue, so the tech was basically guessing what is wrong. I am an engineer, and if there is a problem with something, you need to take it apart to find the failure. This warranty company is a joke..I paid the tech his $100 service fee, and he left without fixing a thing. What a scam this warranty company is.

Choice home warranty was great a immediately scheduling the appointment and sending the tech my way. Their new AI based chat bot is also amazing and got me information right away. They have been doing a good job and I have been a long time customer. So I appreciate this change.

Technician was both knowledgeable and polite. He knew what the problem was and had a remedy for it. He took the time needed to explain what was wrong and what needed to be done to resolve the issues. That is a rarity in today's fast paced, on-line, non personal lifestyle.

Choice Home Warranty is the worse home insurance in the planet. Please don't fall for them. No, customer service, they hang up on you. I will cancel them and make sure I review their service as the worse one.

The people who came last week were very professional. They called when they were on their way, did a great job of fixing the faucet and error the other company was incapable of doing. So after 2 months, I have my bathroom back. The first company should be deleted from your list.

It was very frustrating to get a live person so I could change my payment information. I am almost 83 and as a sexy senior citizen, I prefer talking to a live person when doing anything on my computer. It seems that it gets harder to reach a live person every day that I try to do something in this modern world. I understand the reason, "the bottom line."... But often when I get someone in another country, I can't hear them or can't understand what they are saying. This equals MORE FRUSTRATION... Thank you.

The young man I spoke to was very professional and helped explain to me the importance of the plan he had to offer me as a senior. I am so grateful to him and want to extend my gratitude. The plan he suggested for me will cover my needs and was in the price range I feel I am comfortable with.

Very quick response time on both repairs. Totally covered by warranty. VERY polite repairmen that explained the issues and hints on how to avoid them in the future. TOTALLY 5 STARS ON BOTH. I totally recommend Choice based on these last 2 repairs. Communication was great and in my opinion, went above and beyond expectations.

Just moved to Tucson and thought it was best to purchase a home warranty for peace of mind. The agent I worked with was very personable and identified all offered plans and deals for new Tucson home owners. No teeth drilling for information and no high pressure sales. Hopefully I won't have any issues in the near term.

Ricardo was wonderful! He was kind, professional, and he able to immediately determine the problem and fixed it. He was such a joy. We would like to request him again for any future repairs or services we might need. Thank you for sending him!

Nice guy who diagnosed the problem (cracked spray arm) and showed me how to disassemble filter parts so that I could clean them and install the new part, which I did when it arrived at my door. He will be checking in again with me on Friday.

Our air conditioner stopped working on a Friday night and was fixed by Monday afternoon. The repairmen were quick and polite. They made sure they kept in contact with us regarding the time of their arrival. They were very familiar with our equipment and assured me they would most likely be able to fix it in a timely manner and they did.

I had a great tech who was friendly, professional and figured out what the issue was with my dryer. He was done within 30 minutes and showed me what parts he replaced and what was wrong. He was efficient and I'm extremely happy with my service through Choice Home Warranty. This one call has been so worth what I would have paid to have service, and I still have a whole year of service, so I'm very pleased. It's easy to track my service call and I appreciate the reminder emails as well.

The service when it came was excellent. No problems whatsoever. The problem is time to come. Got assigned a repair company very quickly but the appointment was days later. I don’t mind waiting 24 or even 48. More than that I find it a big problem. Must be more responsive.

Called and got quick response to the phone call. I am waiting for the scheduling of the technician to come and fix the washing machine. The person on the said the technician would call or email me with the time of the repair visit. Thank you for your prompt service.

The FUSE technician was so very helpful. When we didn't have the proper parts, he found some for us and it didn't take coming back another day to fix the issue. I would definitely recommend this company. The one that was supposed to come out was a no show the first time and then the 2nd they didn't come at the time specified, but FUSE was great, they were a bit late, but well worth the wait.

Jesse with Alamo Appliance Repair Services was excellent! He came promptly, did the diagnostics professionally, explained the necessary repair, and gave me a timeline for receipt of the parts and the final repair. I felt completely comfortable having Jesse in my home working on this appliance. I can recommend this service without hesitation and would use them in the future.

Great job. A true professional. Diagnosis of the hot water not working. Plumber found that the water heater ignition flame was off. Plumber started the flame and gave additional instructions on the system. I am very satisfied with the work of this plumber and the company. I would definitely recommend this company to anyone in need of his services.

My cousin recommended CHW, and I looked them up. When I left the site, I already had an email from Shemar. I called him 4 days later, and he recognized my name and info. He offered policies and discounts that best suited my needs. He's an excellent salesman and you walk away feeling you've gotten a great deal. If you're considering CHW, ask for Shemar at ext. **. There won't be any surprises!

It is extremely difficult to get reimbursed for an approved coverage repair when the company who repaired it will not send in the receipt for repair to CHW. You do it yourself and they don’t want to approve it saying it has to be sent in by the company that did the repair.

I've been please enough that I've renewed at least two times for 3 year contracts. As long as Choice keeps serving me as well as they have, I will continue to use them. My only concern is that they use only service providers from a larger town about 70 miles away, rather than local folks. Generally this means a slight delay in finding someone to do the work.

Technician called ahead and told us; when he would arrive. He was on time and went straight to work. He diagnosed the problem and got the dishwasher to temporarily work while he ordered a replacement part. It is to be about a week before he gets it at which time he will reschedule a follow-up visit to insert the new part for the defective part. He cleaned up after himself and was very polite throughout the entire one-hour visit.

Our built in microwave stopped heating up the food. This was my first claim, and within a week a technician was at the house, diagnosed and fixed the problem. Parts came in early so he called, came in early and fixed. I am more than happy with this service. I signed up for this warranty on a whim, thinking about the age of some of our appliances and I’m so happy I did.

I loved how easy it was to file a claim. I just logged in online filled out a form, received and email stating time line and now I wait. Once I finish the claim I will say more. But until I do more than file a claim I can’t say more.

Jeff, the plumber with Veterans Remodeling & Plumbing Services, was experienced and knowledgeable about water heaters and diagnosed the issue and made the approved repairs. However, the repairs did not resolve the issue and then the decision was made by Choice Home Warranty to replace the water heater, which will resolve the issue.

Apparently opening and closing the door of a Microwave oven (obviously a necessary operation unless of course it’s a decoration as opposed to an appliance) wears out the plastic arms that trigger the door switch that starts the oven, and is considered owner abuse by Choice and the repair is among Choice’s incredibly large list of exclusions. Opening & Closing the door is abuse. Ridiculous!

I’ve been a Realtor for over 25 years and this warranty company has exceeded all my expectations as I have dealt with many Home Warranty companies over the years! Their customer service is impressive to say the least! I love their expeditiously work when getting the repairs done. Good job, Choice team!

Awesome service. Agent promptly set up vendor. Very organized. Made everything smooth sailing. Received phone all from locksmith and came out the next day. Home choice had vendor picked out already. Quality service were professional and work was done quickly. Home choice has great customer service! Recommended!

No matter the issue they will find a way not to cover your problems. They send a guy out to see the problem, you pay him, then after you're out your money they give you an excuse it's not covered. Read all the reviews and save your money. They gave me $45 for my 85" ceiling fan that went out. That $45 is suppose to buy you a new fan and have it installed. What a joke. Plus you can't understand anyone you get on the phone. They farm it out overseas. If you try to stop your policy it took me about 5 calls and they charged me to cancel it.

Very easy & streamlined process of filing for new claim online. We had 2 previous claims filed in last 1 year. We were happy to see the problems resolved in a timely manner. I would strongly recommend this company to my friends and family. I would rate this company highly compared to previous company we were part of for many years.

Reported AC system inoperative on 4/30/25. By contract, they are supposed to respond in 48 hours. After two weeks I called them. When the tech came out, he stated that the control board needed to be replaced. At this point CHW said that it wasn’t covered. I called them and they finally said that if I could provide some paperwork they would reopen the claim. I sent the paperwork and they assigned another tech. They sent out someone from Charlotte, NC which floored me since that is five hours away. CHW told me the part was $350 and they were covering $250 and I would be responsible for the rest. I argued with them so they “went back” to the Approval department and they said ok we’ll cover $285. Now keep in mind that I already paid the $65. He replaced the board and handed me a bill for $285. So what they did was forcing that cost down my throat and wouldn’t budge.

I was very impressed with Jesse. He called me on Sunday and asked to come over to check out the air conditioning unit. He came and was very professional and knowledgeable. He fixed my problem and told me I had a slow leak with my Freon but my warranty wouldn’t cover replacing it until it gets worse.

Customer Rep was courteous and knowledgeable about all types if service and explained each one in detail. I am a return customer having a bad experience with First American Warranty Company. I look forward to having your Company represent my needs as expeditiously as possible in the repair or replacement of my household needs.

Our hot water heater was replaced - however I was not expecting $1305 payment needed! Told on phone consult that new heater could not just be put in place of very old heater without changes to connections. That was over $300/hr in labor costs!! Didn't make sense to me but I was already a week without hot water!!

I was under the impression that the fee to pay per visit was $75-$80 dollars but I was charged $100. Having said that, the response was impressive and I had a tech visit the same day, although he had to come back the next day since they didn't have the part necessary to make the repair which is understandable. Overall I am satisfied with the service.

I phoned and reported my air conditioner was not working. I received an phone call saying they couldn't come till tomorrow. At that time the house was 84 degrees. I phoned a private contractor that came within an hour and fixed the fan, compressor and charged $650. I phoned your company and asked if I could turn in the bill and be reimbursed. Was told 1 day to wait wasn't too long and I won't be paid for a covered system. I now regret buying the 4 policies I purchased but I guess live and learn. I will be checking other companies to see if I should change.

Salesperson told me that the policy covered on my air conditioning was for the three units I have. In looking at the contract, the $3,000 coverage was for the air-conditioning system and not the 3 specific units each. For that reason I cancelled the contract that I had signed earlier today.

Choice has been a great home warranty for us! We have had great experience for the most part. We had a few issues with one claim but for the most part we have been able to get things repaired or replaced when they weren't working and for the most part the technicians they have used have been friendly and helpful.

Toilet repair was done by flawless contractor and was professionally installed and tested for complete repair and working condition. Choice Home Warranty fulfilled my request as quickly and efficiently and successfully. Contractor cleaned up their work area as necessary. Choice home warranty takes care of my home needs as necessary. I recommend CHW for all professional repair needs.

I was completely impressed with the timeliness response to my plumbing leak. The plumber came in and quickly assessed the problem and was able to fix the plumbing leak in no time at all. Thank you for the quick response and the professional plumber that responded and repaired the leak.

It has been great working with Choice, the communication has been so thorough, we even got a call back from the service provider after our recent claim to talk through what he saw and get recommendations for how to get longer performance from our systems and appliances. They have been fair, knowledgeable and truly helpful, a great change from the company we left, which turned out to be not so super after all.

The technician arrived on time and reviewed my problem. There was a piece of the assembly that fell off so he pulled up the schematics on his computer and couldn’t find the piece. He pulled out the basket and managed to get the slide mechanism to work. Problem fixed!! I’m very happy!

I request ac conditioner repair and Paid call fee $85. The contractor checked the ac conditioner then he did show up. I called customer service. She charged another contractor. After five days I paid for the second contractor $85. He checked and submitted the diagnosis to Choice home warranty. After 3 weeks got repaired the ac. Even still I don’t get any refund about the first call fee $85. Because of this crazy service I submitted One star. If I can I will do ZERO STAR. Canceled my policy.

I really appreciate your attention to detail and your willingness to help my son and his family in their new home. I and my son have been with Choice for many years and have had a great experience with the company, and I would recommend it without any hesitation. Every time there's been a problem in our homes, Choice quickly responded, and the item was fixed.

People have warned me about this company, but I chose to go out with them anyway on three of my homes. However, I can tell you now that I would never recommend this company. Anytime there’s an issue they find a loophole to deny your claim. I actually went through an appeals process, and that did not resolve anything so beware and read your policy in its entirety because they will find a reason to deny your.

My technician showed up with part in hand in case he could not effect repairs. Troubleshot the problem and within 20 minutes replaced my icemaker in our fridge with a new one. I could not be more happier. I would recommend Choice Home Warranty to all my family and friends anytime, anywhere.

Still waiting; Sears points finger at Choice and Choice points finger back to Sears; and can’t even talk to a real person on the issue. When I bought four contracts I was promised much better service A Choice manager needs to call me. And tell him to get back with you.

I was pleased with the technician as he was very professional and answered all my questions that I had. He told me of his diagnosis of the problem and did not tell me whether or not it would be replaced as it would be expensive with the price of freon these days. Shortly after he left, I was notified even though it was suggested a replacement would be beneficial in the long run, they said it was not covered for repair or replacement and gave me a case manager to explain this to me. If possible I would like a paper copy of what is covered and what is not covered as I am on social security only and I need to find a way to get some air conditioning in my home.

Our kitchen faucet was leaking from the bottom. I immediately brought to the attention of Choice Home Warranty. I called them and left my number. They called me back within half an hour and helped me to submit my claim. Claim was processed quickly and technician showed up within 24 hours and accessed the problem. They suggested replacement. Once faucet was available, he replaced it.

My experience with Choice Home Warranty was extremely bad. Here are the reasons for this based on my claims:

While the wait time to get an appointment was a little long (9 days) the technician was wonderful, the repair was quick, and the cost was super affordable. The technician called me earlier in the day to see if they could even come earlier which it was much appreciated and helped me a lot.

Tech evaluated and submitted the claim and Choice provided a $850 gift card to Lowe’s to replace the unit rather than repair it which is fine. The tech didn’t help clear up the ice dams and Choice’s gift card is nowhere near enough to replace a refrigerator so I give a 4 not 5.

It took Choice over a week to find a plumber to come fix my leaking faucet. The plumber had to drive OVER two hours to get to my house. The plumber was great! The taking over a week and me having to call and compIain was not so great. The plumber replaced my faucet in a fair amount of time and was very professional. I would recommend him again. I just don't think it's fair he had to drive two hours just to do a job.

We have filed a claim to have our heat pump checked as it was becoming increasingly noisy. They responded right away and had an appointment with a technician to check it out. Thank you for your quick response. We have used them in the past and with the same results. To date they have been very easy to work with in solving our problem. Jim

Our washer was broken and Choice warranty and their service person from Aero were very helpful and courteous. They were on time, stayed and were thorough. If I have any more problems with appliances I will definitely use them again. The response from Choice was also quick and efficient. I loved that for replacement I got a giftcard to Lowe's so I could choose what I wanted.

The pricing yearly consistently go up and it seems the price to have a tech increases every few months. This last visit is the first time in a long time that it was worth it. Things they used to cover they say they don't. When you question they refer you to an officer who quotes things like... "According to our agreement paragraph? Section? Sub section? Part..." I think you can catch wherever going with this. I've been with them for about 9 years and am shopping around for someone else.

I had two issues going on in my house. I couldn’t select them both on one claim, but luckily I was able to get the same technician for both issues. He was quick, pleasant to talk to and was very informative. If I could, I’d choose At Your Service every time. I’ve already recommended the company to my family and friends.

Being the middleman can hinder results if they get a bad contractor. This happened to me once during my five years with Choice. I remember a specific instance where the contractor's work was subpar, causing delays and frustration. However, overall, I have no complaints—they have been helpful and fair the whole time, always striving to rectify any issues that arise.

Reported issue and less than 48 hours later it was fixed! Choice always has vendors in my area to do the job! Never been denied a claim, unless it is not actually a covered thing, such as outside electrical, pool, hot tub, etc. Inside the house repairs have been completed 100% of the time.

I called on a Saturday, and they scheduled the appointment for Monday morning. With air conditioning issues for my tenant in Phoenix that’s so important! In Phoenix it’s over 100 degrees! I so appreciate that the technician was able to set an appointment so quickly. I hope that the repair will be just as fast. I appreciate a fast response to our issue.

We received prompt service, I would highly recommend. the technician was here and fixed our problem, we received emails when our claim was received and when a technician was contacted, everything went as described, we had no problems with filing our claim, Choice Home Warranty has made it very easy to contact and make a claim, you can check the progress easily using their website at anytime, I would definitely recommend this warranty company

The tub has been in the house since it was built. Even though Jacuzzi advertises a 'lifetime warranty on all Jacuzzi products' it only applies to the original owner - fat lot of good that generally does!!!! So I called Choice and they sent out a plumbing contractor AZ Plumbing. The technician was Hunter - he did a wonderful job replacing the pieces causing both the faucets to leak when turned on - filled the tub with cold water to test the jets since I hadn't used the tub in a couple of decades and determined that everything was working as expected. The company was good with communication and accommodating to my schedule which I truly appreciated.

We bought a 6 year plan. We made three claims and they didn't pay full on any of the claims. Recently the air conditioning broke. We waited 5 days in 100 degree weather for a response from customer service, and they said we had to pay $3300 to replace the coil. Independent repairman said he would replace the coil for $2500. We ended up replacing the AC unit on our own. Don't make the same mistake I did. Stay away from Home Choice Warranty.

Choice handled the claim immediately and I was able to schedule the day and time that was best for me. Appliance Repair Specialist figured it out, had the part and completed the repair in record time. Their communication, prior to the appointment was exceptional! Couldn't have been easier. What a pleasure, thank you!

CHW set up the contact to repair my freezer and then the repair company set up the date and time. The repair man came and checked the freezer and made the recommendation of parts that needed to be ordered. He was very nice and professional. The repair company called and scheduled a time to bring the parts and repair my freezer. Repairman came and fixed the freezer and now it is working again. The repair man was very nice and professional.

Do not expect this company to cover any major appliances. They will find any excuse not to cover them. Both of my properties had A/C issues that they refused to cover. The techs diagnosed the problems as normal wear and tear. Choice denied the claims claiming their review determined that they were not. Their "appeal" process appears to be a tactic to delay service which forces you to move and since the appliance still needs to be fixed. They did not allow me to submit the documentation from the company that confirmed the problems were normal wear and tear. NOT USE THIS COMPANY.

A couple of light and sockets had lost their power. Electricians Guillermo and Ray proceeded to analyze the issue and soon came up with the root cause. One of the sockets had lost its common wire which resulted in a string of lights and sockets also losing their power. Guillermo and Ray were on time (how about that!), were knowledgeable, clean, eager to share information and very pleasant to deal with. I would wholeheartedly recommend them for any electrical problem.

Our refrigerator compressor went out offer from Choice was 60% of value and up to 30 days to receive payment. Kind of a crappy offer. Would have been nice to talk to an agent about the issue not happy with resolution. Might look for someone else for warranty in the future

Filed my 1st claim for a water heater leak on 5/25/25 (have had a policy since 2024). It is now 13 days and no closer to a repair than when I began. Their tech has missed 2 appointments. Choice service supervisor not helpful, said I need to go with the company "process," could not tell me when I would get repairs. I think 2 weeks + for a water heater leaking is unacceptable but they do not seem to care! When I called, I told them that I had an email stating tech would arrive on 6/7 (the second apt with a no show) between 7-11 Phone rep said still out to be assigned???? Still leaking after 14 days.

My experience with having a home warranty plan on my house in a rural community has been hit or miss. It has often been hard to find a service provider, and a lot of technicians. Don’t want to work with the warranty companies. Choice Home warranty did an excellent job this time with helping me find a technician to look at my stove and my washing machine. When it was determined that it would cost too much to fix it, they helped pay a portion to replace the appliances. I am very grateful for this. Also, the technician, TEKNITON, that they did find, drove a distance to help us and the communication and service was phenomenal.

My tech was awesome. He was on time, knew his stuff, and got me fixed up in two visits. He's a 5 star. But he wouldn't change out my washer hoses (I had to hire someone else to do it) or haul away the trash—both company policies. Not happy with that part.

The technician told us the claim is not valid because there is mold buildup on the unit that is located in the garage. Not the outside unit. One thing should not be related to the other one, but there is always a way to avoid taking a claim. The recommendation was to get a new unit and the quote was very overpriced.

Not much to evaluate, company came out and assessed and said they would be back. Very friendly. They communicated and advised that they had to talk to ins agent and they would get back with me. Overall good experience. After they return I will have to give a better over all review of service quality.

I'd say the Choice Home Warranty is a little bit below. Well, I had American Home Shield for a long time. I think they're all the same, but I feel like American Home Shield was a little better than Choice.

I’ve been with Choice Home Warranty for six years and they have quick customer service when I set up a request. Filing a claim is relatively easy. Recently, one of my toilets stopped working. I'm legally blind with limited vision, so I had to file a claim through their number. I'm satisfied with Choice but sometimes, they’re sloppy. They won't tell the vendor that they've scheduled the appointment, so there's confusion on when they're coming.

I made an assumption that my Air Conditioner not working was due to a power surge so I said so when I put in a ticket to have it fixed. The repairman that came out never said anything about a power surge. Based on my unskilled assessment, Choice Home Warranty refused to pay for the repairs. It cost me $660 to have the 30 year old Air Conditioner fix. I would think the determination of payment would be based on a professional assessment not a homeowner.

The repairman went on the roof and check the thermostat. At this point he went back on the roof and came back down and said it is fixed. I was told there were a couple of loose wires. I don't know the Technician's name but he did a good job

It was the first hot day, I turned on my AC and it suddenly went offline. I put a claim in on the app, a specialist called and came next day and replaced the broken component. Great experience overall. Quick and easy. Would recommend to everyone.

It's been six weeks since I initiated a claim for my pool pump to be repaired. Choice has made four appointments which I had to have someone home for. Choice's vendors didn't show for any of the appointments and didn't call. Due to no filtration of the pool, the pool needs a professional cleaning which will require a new filter. Customer service told me it doesn't matter if it takes six months to make a repair they aren't responsible for any cost that their inefficiency or incompetence may cost the customer. I asked to talk to a supervisor.

I was contacted today (6/6/2025) by Katelyn ** about a home warranty purchase. Her timing was perfect because of issues with my current home warranty company. She offered me a great package at a phenomenal price, meaning I will be canceling my current policy. Katelyn was knowledgeable, helpful, polite, and extremely personable. I had a question about a payment, left a message for Katelyn, and she responded immediately! This is the type of service that I was looking for. I am looking forward to dealing with Choice Home Warranty for the foreseeable future.

It was repaired on time, on schedule which I had selected. The serviceman came on time, did good job, repaired the dishwasher, He was a professional, nice and friendly servicemen..Dishwasher is working fine. I will recommend Choice Home Warranty for all my friends, as I am a customer for almost 20+ years.

We had multiple problems with this company. Our a/c is currently out and we have been in the heat for 2 weeks because we keep getting our appointments canceled. They have call centers in India and that does not help the situation. The last time we had issues with a/c choice did want to pay the claim. It’s a lot of hassle and headache and the no customer care.

Technician was knowledgeable and professional. He explained the problems associated with my two appliances in great detail. Advised me on what to look for and not hesitate to contact the company any issues in the future. I will request this technician for future service if needed. He suggested I keep my appliances until they are no longer functional.

The air conditioner runs but doesn't cool. It is 84 degrees in the house. I called Choice Warranty and they responded immediately that they have sent out a request for a technician. I did not talk with someone on the phone. It was all by phone. The service is always good.

Stay clear of this warranty company, Choice Home Warranty, it has more pitfalls and regulations that are not stated than you could possibly think of. I was a victim of their unfair practices and got burned, I was with them for 2 years until I needed them and then the trouble and unreasonable requirements started. My ac went out and was outdated so the whole system was needing replaced well after 3 rude case managers with some calls and recalls and no return calls they conveniently told me I had to replace my part of the system 12K dollars and then but only then would they contribute to their part. 28 hundred. So why do I need a Home Warranty? You tell me? CHW is nothing more than a clearing house for the wads of money they collect and distribute to the people at the top I suppose.

I contacted Choice to let them know the electrical contractor they hired installed used equipment and I was requesting my service fee back, since I need to pay again for another contractor. They did not care and told me to deal directly with the contractor -- this is after 5 plus years with Choice Home Warranty.

I have had 2 claims on my home in hickory. Neither have been resolved. Technicians are not local, and the repairs have not been done yet. I am appealing one issue right now, as the inspection of our sump pump was done thru a small hole in the lid! Sadly, the warranty company is at the mercy of the technicians it finds. I have had this company in another state and had a completely different experience.

I waited two weeks for a plumber. I’m don’t think I can count on you if I have an emergency. My shower drain was leaking it’s a good thing we had two bathrooms. We couldn’t use one for two weeks. I am very dissatisfied with waiting so long. I could not recommend your company. I doubt I will renew with you.

Still waiting on repair from the last work request submitted Tech came out. Said he didn't have the part and someone would get back to me so I'm still waiting before I give a full review, but so far your company has been awesome to work with. I haven't had any past issues with work orders submitted.

It took almost a week to get a technician to respond claim. Raw sewage was present in shower pan. Choice failed to cover a component of a covered system. Your claims personnel did not respond in the forecasted time and I had to leave message after message. This was long term warranty that was not honored.

Our A/C went out on Monday, 6/2/2025. We immediately called in for service. The company (Tier One) was absolutely amazing! They were great about communicating with their arrival time, they arrived on-time. They were respectful about putting "booties" on their shoes, even though I told them it was not necessary as there wasn't carpeting in the area where they were working. Last year we had a problem with the same unit, and the company that was sent out was not nearly as good. I would welcome this company anytime to work on my units!

Door to washer not closing. Door latch was not connecting to lock door. The repair technician was able to replace the lock with the proper part. He worked diligently, was very pleasant, gave excellent instructions on closing washer door with the new lock, and the area was neat, organized, and orderly when he finished. I was very pleased with the service provided, and the technician who accepted the job. Thanks.

The last claim I had went pretty good. I had to replace a washing machine. I’m still waiting on the card that the warranty is sending me. It’s been a week but they told me it would take 30 days, so I’m waiting 30 days.

I’ve been doing business with Choice for several years. And I had a few claims denied, but most of them have been approved, and I’ve gotten stuff taken care of. The technicians were okay. I haven’t had one that I had issues with. The ones I’ve had have been professional and have gotten stuff done. So, I don’t have any issues with the technicians as much as I do with their responses sometimes. But Choice is going by what the technician says. So, my experience with them was good and bad.

Choice Home Warranty is always there for anything I've had to address. They come and give you a new one if they can't fix it. They send somebody out within two days and even after the fact, when I call up to ask a question, their techs will answer and help me. They're very reliable people and I'm very happy with them. If it wasn't for Choice Warranty, I would have nobody. They're my helpers and my savior.

Mario, the technician from The Appliance store was very professional and helpful. He arrived within the time stated and called to give me advance warning of his arrival. He answered questions as asked and provided me with feedback information. Yes, I would definitely recommend to a friend. It is valuable information to know of appliance repair services available.

The refrigerator, the door was not closing properly and as a result, there was warm air entering the fridge and causing a buildup of ice on the vent. The technician was able to fix the door, which closes tightly and resolve a problem. The technician was quick, efficient and explained what he was doing and he was very professional.

The service has been good so far. They get me scheduled within a week. The repairs have been good. However every time I've called for a service call, the price keeps going up. I started at $65.00 and now it's $100.00. If this continues, I'll be comparison shopping.

The gentleman I spoke with was very helpful and professional. I can't remember his name, but he offered to lower my monthly rate because I am a senior citizen. He also offered me a lower rate if I paid for 3 years up front, but I did not choose to do that.

Joseph ** was our representative. He was awesome and spelled everything out clearly. He was very knowledgeable and helpful with what we were looking for. I would highly recommend his services. I found he answered all our questions. He provided all of our necessary documents promptly. He also made us comfortable enough to contact him directly anytime.

Pete was professional and thorough. He did the diagnostic on the dishwasher - it needs a new pump and some kind of fitting. And said he'd get back to us after the repair was approved. That's where we left it.

I put in a claim for a leak under the sink, which was a recurring issue. After much discussion I was told by Paula, a claims specialist, that I would be re-imbursed $100.00. However, I still have not received the funds and my calls go unanswered.

I bought the policy in April, on May 30th my HVAC system was not cooling properly as we were coming from using heating so now switching to cooling. We filed a claim and claim was denied by Choice, run.

I've had my Choice Home Warranty for over a year, and just concluded my first claim experience. My kitchen sink was backed up so I completed the online claim request form. It took less than an hour to get an email response, information about what plumbing service had been, and the date and time of the appointment. The plumbing company (J&L) was close by and when I looked up their reviews I was quite impressed! Lots of five star ratings, with an average of 4.8. I was pleased that Choice worked with great service providers. The service call time that I was assigned was several days out, so I called J&L and they bumped it up by a day and first thing in the morning. The technician called beforehand, got here a little after 8am, finished the job in a half hour, and left the place spotless. No additional charges except my contracted service call amount. It was a great first experience with both Choice and the contractor they assigned. Thank you.

In the past an A/C Service person was sent by Choice and he was unfamiliar with Heat Pump/AC systems, I had to get my own A/C Company and the repair cost to what your tech did was cost me even more money. I’m not expecting any issues but if repairs are needed in the future please send a knowledgeable technician.

I was told I would get two months free and I didn't even get one month free. Bummer 😕. I was charged a dollar more per month and then got no two months discount. I asked for one month and got laughed at. I am thinking of going with another place to take my business but maybe with this complaint I might at least get a month off discount.

Technician fixed the problem in a timely manner. Was knowledgeable and knew exactly what the problem was. Went to his van and came back with the proper part and had it fixed within 10 minutes time frame. Would definitely recommend the technician I had to anyone even without a home warranty.

Scheduled a repair on my dishwasher, simple process except for having to prepay the service charge. The person talked to appeared to have adequate knowledge of the claims process making it an easy transaction.

Repairman was polite, courteous, accommodating ,expedient and knowledgeable and very accommodating. Would recommend Choice to people especially for a refrigerator repair. Used the company Dan Mark in which I was well pleased. I signed up for an additional three year contract so hopefully any future repairs will go as smooth as this!