Choice Home Warranty Reviews

Technician arrived on time. Quickly found the problem with the toilet's leaking at the seal with the floor tiles. There was a "larger" issue which CHW did not cover! This was to replace the flange which was in terrible shape. CHW did NOT cover this replacement item which was in fact the cause of the leak. That disappoints me a great deal!!! The guy was experienced, a great fixer, and a very nice person. Glad to have met him. Not glad with CHW's decision to not pay for the flange replacement.

The repair went great—-due to a very knowledgeable and quick repair man. He knew what to do and went straight to the problem and left the kitchen clean….Also, was a very nice and happy person. He also explained the issue and gave us some hints on how to prevent the situation in the future.

I had 2 claims in one week. My fridge and stove went out. WTH! I filed the claims, like clockwork they were there. My fridge cannot be repaired and I was given a gift card to replace it. My stove is being repaired. I'm so grateful. Some say this service is expensive but when things happen I am So Happy I have it.

I reported a problem with my garbage disposal within hours. I had a response by text and the next day I had a technician assigned. He came out. Great guy. Very caring. Was able to replace the garbage disposal. You got the extra effort working hard on to make it fit. That's very polite. All was good. Very satisfied.

This was the first time using Choice Warranty. I woke up to not having hot water on Friday morning. I called and made a claim which was very easy. I received a confirmation email with a time timeframe the company that will be coming out to see the water heater. The company did a fantastic job at diagnosing the issue. Choice Warranty was able to approve this claim by Saturday morning and the company came back out to fix it. I was very impressed by both companies working together especially during the weekend.

Choice reminds me of other warranty companies. They get your money, but you do all the work finding Technicians. In addition they charge you the $50 fee! I was a member of Choice before and I was told things had changed that's why I'm trying to see if anything had changed. As I mentioned before, why are you assessing a fee and I'm the one on the ground finding technicians. In my case, the initial case revolved around my AC not working.

The experience with Choice warranty was prompt. I filed a claim for my issue late in the afternoon and I had an appointment scheduled for my service the next morning. The service provider that came out was very professional and prompt. They were able to quickly diagnose the problem. Parts had to be purchased in order to fix my problem. The service provider purchased the parts and came back to complete the job. This was all done in a very timely manner.

We had been 3 days w/o A/C. Thermostat registered 94 degrees that day. Technician showed up at 7 pm. He had calls all day, but still showed up & repaired A.C. I was so grateful for his effort & appreciated all he did. I would highly recommend him. Thank you!

We are so frustrated with Choice Home Warranty ever since we submitted a claim for the Air Conditioner. They forward the claim to a third party and then the third party takes its own sweet time to come. When they did come they did nothing and asked for $100 service fee while nothing was repaired! Then they came back the next time after three days and checked the u it and the technician said that it has to be replaced and he would update this status to the insurance provider. When I called to pay the service fee using my cc I was told that the claim has been closed without any update!!

Provided error code on oven, etc. but technician did not have item with him. Will call when new part is in to make appointment to return with new part. Technician managed to break gas shut off valve when moving gas pipe. Technician will replace valve at no expense to me.

I got this insurance to feel safe about appliances, water heater and air/heater unit when they go out, but no one ever told me there are charges to the installer that are not covered by this warranty. Along with my $100 initial fee I was planning on paying I had to pay an additional $300.00 to get water heater installed. This caused me money stress that I thought I had it all covered. I was out of hot water for 2 weeks.

Costa does great work, he's informative and thorough. I have had him assigned a few times and he always is on time and explains everything that was wrong and corrects the issue quickly. Even if I did not have a warranty service I would use this Plumber.

I was happy with the service received from JAS Appliance Repair. They were prompt, kept in communication with me, and respectful. As they didn't end up having to make any actual repairs on either claim (couldn't find anything wrong in my A/C and it seems to be working, and the washer ended up having to be replaced), I can't honestly speak to technical qualifications, but they seemed thorough and I would call them again if I needed their services.

To Whom It May Concern, I am writing to express my extreme dissatisfaction with the way my recent air conditioning claim was handled by Choice Home Warranty. On July 7th, I submitted a claim for a non-functional AC unit in my condo located in New Haven, CT. With outdoor temperatures exceeding 90 degrees, I expected a timely response. Unfortunately, that was not the case.

With the amount of money that I pay for coverage, it surprised me that the water pressure valve is not covered and I have to pay out of pocket. I was told because it is on the outside of the house, it is not covered even though it is a part of the plumbing.

Tried to get fair value for replacement of my oven. Learned Choice doesn’t give you replacement cost based on retail value. They give you replacement cost based on wholesale. Which is a far cry from what I need to cover even 50% of the replacements cost of a new oven. They suggested to save money to purchase a scratch and dent item from Best Buy. Plus they do not base their decision on all the facts of the product I own, only its operational features. Size, style, color, brand have no bearing. So if you have a high end appliance (which I do) they don’t consider that. They think even a low grade appliance like something that would be sold at a Walmart type business is totally acceptable…. I feel totally ripped off.

My a/c was out. It was fixed immediately when the technician came out. I had just had surgery so I was super happy to have air again. The technician was fast and efficient. He fixed the issue and added more coolant. He also confirmed my appointment prior to coming.

I choose Choice Warranty when I bought my current home. I had never used Choice Warranty and was a little leery but I have been pleasantly surprised. Choice has always provided professional assistance when I contacted them. Everyone I’ve interacted with has been friendly, professional, and very helpful. And I received help in a timely manner. I would recommend Choice Warranty to others.

Christian did an excellent job diagnosing and fixing the issue we were having with our clothes dryer that was requiring multiple drying cycles to dry our clothes... Thank you, Christian, for doing a great job for us... We appreciate your service and the services we receive from Choice Home Warranty! George **

The technician arrived within the appointment window and called to confirm before arriving. He was courteous and got right to work. He quickly found the issue, but checked other things to make sure nothing else was wrong while he waited for the air conditioner to cool down. Then he confirmed the system was working by measuring the air temp in the house vents. He explained what he had done, what to do if any other problems came up, and the warranty policy. I would definitely recommend Hertless for any HVAC repair and want to thank Robert for making us comfortable while he was here with his friendly but professional attitude - and cool and comfortable after he left!

The Plumbers were on time. They were friendly, professional and ready to get the job done. Within 5 minutes they had inspected the area, found the problem, took photos and explained the situation to me. However, when they presented their findings to the Warranty Company, the company did not accept their findings. Because of the situation with normal wear and tear the company made an issue of the findings.

He arrived early which was great with me. His company sent a text showing his location and tracked him to my house. He got here with smile. Introduced himself and asked the issue I was having. He listened to what I had to say and went to work. He was very knowledgeable, polite and efficient. He answered all my questions. He got my door fixed in record time. Got his equipment together and was on his way. I would give him more than 10 stars if I could.

I have had coverage for about six years in two homes. Service has always been terrific. They send qualified technicians who diagnosis and complete repairs as needed. Their coverage is complete and their pricing affordable and less than many other companies.

He was prompt, polite and was easy to understand. He did the job quickly and understood the claim process. I liked him a lot. I would hope you would use whenever plumbing is called for. If I was paying full price, he would still be my choice. Thank you for picking Plumb Water for my claim.

Very honest and finally someone fixed my problem .. They showed up quickly and responded immediately.... He was clean with his work picked up after him and he was nice and very thorough when he explained what was needed and he even helped checking if we had any other issues..

Armen from Clog Pros came with his assistant, Gary. They were thorough and communicative. I would recommend them to anyone needing an experienced plumber. Choice Warranty has really done a good job of identifying solid technicians. Thank you, Choice Warranty!

The servicing provider was very professional and did a great job in repairing my appliance. They arrived on time according to their arrival timeframe as they let me know. I am very pleased with Choice Home Warranty and will recommend to my friends and family looking for a Home Warranty provider.

He was very knowledgeable, prompt, and addressed several other issues that could’ve caused problems. He had been here before, and remember what he had done in the past. He called ahead of time with a 15 minute turnaround time, which was very helpful.

Very high pressure sales! I have not had to utilize my warranty yet but hopefully they will be as persistent in getting my issue taken care of. I have also received at least 15 calls about renewing the policy. Even after I agreed to renew, I continued to receive calls.

I am always impressed with how quickly you match me up with a company to correct my problems. Unfortunately, their response time is not always acceptable. I called in a plumbing leak on a Friday and the appoint to fix it is 5 days later. I do not find that acceptable.

Quick and effective response. I was impressed! My AC went out when I was out of town. When I filed the claim, I mentioned what day I would be back in town, and a technician was out that day. He inspected my AC and it needed a new motor. He submitted approval on his side and it was done within 10 minutes. I’m not going to lie. I was shocked. He returned the same day and completed the job.

I had a dryer issue not heating up. The actual issue was lint blocking airflow way up in the roof. This caused reduced airflow and much increased drying times. Samsung technicians advised to test the unit with vent removed. On manual heating cycle, the drum T reached 200 F easily within 5 minutes. It hardly reached 120 deg F before after 5 minutes. The technician should have done the test but he was in a hurry. Today, we removed the lint way up in the roof and the system seems to work fine on a partial cotton load. Samsung dryer reached more than 200 deg F and manual dry cycle when vent was disconnected and it did not reach even 120 deg F before, I am satisfied at this point. I realize that you have to know and get involved in issues. Fortunately. I have a PhD in Chemical Engineering and can understand the issues better than general public.

I signed up for a five-year plan with Choice Warranty and was pleasantly surprised to receive a sixth year free. Initially, I had some reservations after reading negative reviews online, but my experience has been nothing short of excellent. Over the past year, I’ve contacted Choice Warranty three times for different household issues, including plumbing and my electric stove. Each time, a technician arrived the very next day and resolved the problem efficiently, without any hassle or unnecessary questions. My personal experience has shown that many of the negative comments online do not reflect the quality of service I received. It’s possible that some dissatisfied customers expected coverage for items not included in their plan. In my case, everything that was covered was handled promptly and professionally.

Chris was sent to repair my dishwasher which was totally dead after power outage. He did a good job. No problems with it being covered. Unlike last repair call for my refrigerator They denied coverage even though it self restarted and was working fine when they arrived. Frustrating. They found evidence of prior damage. Refused to work on it. Was like they are looking for reasons to exclude.

So before I chose them I research and I said ok. They seem good. These people sent some jack leg man that didn't know what he was doing and then went back and lied about what was going on with my ac unit so when I explained to Ms. ** she gave me the run around like I was lying. She was very rude and didn't want to hear what I had to say. I even did what she told me to which was get a second option and send pictures. It was nothing compared to what the tech. said was going on and she still didn't want to reimburse me or even send someone else out to fix it. They scam people and take your money. Please stay away from these people.

I've been trying for over a week to have a customer rep call me. When I set up meeting for a call a few days ago, they never called... Then left me an email saying they tried to call, but I had the phone we me during that time and did not receive any calls. Since then, I've called 6+ times and left a call back number. Finally got a hold of one rep and he said I would receive a call/email w/in 24 hours - NOPE.. Called again today and left my number... Someone called me back then disconnected the call. So now I've called again and waiting again. I will NEVER renew with CHOICE... I'm so done.

I was very disappointed that with 100 degree heat, I called from out of town because my 80+ year old husband was home alone with 3 dogs. I called on Thursday and they could not schedule an appt. until the next Wed (6 days later). Not until I offered to pay extra were they willing to come out Sat. My warranty visit was $250 instead of $75. 🙁

CHW quickly assigned a technician who set an appointment and came as expected, but the unit was “iced” and a reappointment was set to view the system clearly. At that appointment the technician examined the entire system and found 2 leaks in the exchange unit plus extensive rust. The report was sent to CHW who quickly accepted the report and will replace the failed unit at their cost. Unfortunately, the condenser unit and peripheral items have to be replaced due to newer requirements which have been invoked by govt. regulations. The condenser and peripherals will be at the owner's expense. The owner accepted the responsibility for paying the added expense. Now the parts have been ordered and we await receipt of the entire system. CHW and the technician company have been extremely helpful and quick in responding.

This company are scammed. They say they cover your home but they just take your money with lies in return, can't believe they would do a disable vet like this. They said they can determine when a fault can happen, I am a electronic Engineer as well and all they do is lie. If you are Active military, a veteran or Mason don't use this company at all. The kill part is I was told all the stuff I pick was covered, now they saying it was not wow. They should be closed for lying to the public

Great price. Great coverage. Friendly agents. Simple enrollment. Very comprehensive. Happy with coverage. No claims yet so will update review after first claim if any. I downloaded their policy and found it written in unusually clear language with good contact information and nice summary page. Priced is reduced for longer fixed terms and free months after added for referrals. Nice!

Shemar was very helpful in explaining the policy and benefits and options. I did not realize Choice Home Warranty was rated this high. I am glad to be changing my policy. Thank you for calling me today and advising me of the options available to me.

J ** sold me on a 6-7 year home warranty policy in 2022, that you specifically offered additional coverage to for my second refrigerator second stove, and water fountain in my outdoor patio area here in the state of Nevada, the city of Las Vegas, in the desert where it is hot (this is a key point). Now, two years later, I have an appliance failures & based on the claims decisions regarding my second refrigerator and water fountain, I find much to my dismay, that they aren’t actually covered in one way shape or form due to the inadequate warranty coverages you applied to my service contract that totally ignored true coverages available & region where I live from the start. These inadequacies are represented by the following claims denial I experienced in June and July of this year.

I had had another Home Warranty service for years and if I used them twice in the 2 homes I lived in was the most. I found talking with your representative Mathew he was very knowledgeable and informative, I signed up and now will be calling my existing service to cancel because of your much lower rates and monthly pricing.

Do not use Choice Home Warranty! They do everything in their power to not pay for things to be fixed. It is a sham company and the ceo is also a sham. Should not even be in business. Horrible, horrible, horrible!

My contact, Filipe was very courteous and spoke plainly as to the plan and benefits. Being on a fixed income I was a little discourage as to purchasing a plan, however Filipe guided me through the objectives of the plan and we finally decided to purchase a three year plan that I could afford.

Service was great and the timing was excellent. Airtrus heating and cooling did an awesome job. He was very knowledgeable and friendly and he explained everything that he was doing to ensure that all my concerns were addressed. Thank you for being prompt.

Awful service company. My bathroom sinks were not draining. Simple repair. Waited two weeks for technician not to show up. Not the first time. I have had a problem every time I have called them. I tried to cancel but they deducted all the services calls I made and number of days into the contract, so I would get back almost nothing of the over $2000 that I spent. I was told by two contractors that they have not gotten paid by Choice for the work they have done. Given their reputation, no competent contractor wants to work with them. Raised their co-pay to $65.

I'm giving a one because my experience is that I've had this plan for three years and while they did cover some items, I had to fight to get them covered. Multiple times they had me scheduled with a service, service never showed up and when I called the service provider they said there was no such appointment scheduled. I had a unit that was broken And had someone come three times without being fixed to only have the final Claim denied due to the one part that is (potentially) broken being the one part not covered. In my opinion, Customer service is my biggest complaint... Horrible. Just absolutely horrible. I do believe you have basic easy fixes, you will probably be ok though.

The five stars are for the technician. If I was rating, Choice, I would have chosen one star. Our technician, Lee **, was very kind and knowledgeable. He was on time and took care of everything we needed. I tried to contact Choice warranty several times to ask a question. I always had to leave my callback number and they never called me back. The only time Choice calls me is when they want me to renew my contract, which I will never do again.

I recently had an issue with my Frigidaire upright freezer and Choice dispatched a technician out right away. I was quite surprised at how quickly they were able to get someone out to diagnose the problem. The compressor seemed to be the issue, and I was told it would be several days before there would be an answer on the repairs. The very next day, I received a response from Choice and they decided it would be best to replace the freezer with a new one and sent me a very reasonable financial solution, which was very close to being enough to replace the freezer. I was very pleased with the response time and the final solution they recommended. If you are looking for an excellent home warranty program, Choice is your answer.

Technician was able to arrive 24 hours earlier than scheduled which was good considering the heat. He speedily repaired the A/C unit, we were pleased with courtesy of and skill the technician. Unit seems to be working fine since he repaired the unit.

My air conditioner stopped on May 19th. They sent tech that said nothing wrong. 2nd company called 5 times and never showed. 3rd company cancelled. I called and they told me to get an outside company. I did. Bill 19,244. They are giving me $300. Bullshit company.

We’ve had multiple claims through CHW for 10+ years and each of the technicians have been professional, efficient, and reliable. From plumbing to electrical to appliances, we’ve been pleased with CHW’s services. The only thing we aren’t pleased with is the increase in the monthly payment and copay, but we won’t change warranty companies.

Very fast service from Choice home warranty and 1st Choice Plumbing technicians. From the time the water heater went down to moving the family back in the house was only 4 days. The only hiccup in the process was a delay in getting a required permit pulled which 1st Choice Plumbing was unaware it needed. That resulted in many phone calls on my part between the city inspector, Virginia Natural Gas, and 1st Choice Plumbing, and a delay in paying for the work. Overall I am satisfied with the process and work performed.

I had my AC looked at by Terrell **. He was nice, respectful, professional, honest and punctual. He came around the time the confirmation call said he would. He listened to my complaints of my AC unit without dismissing them and got to work right away. He made sure to keep me informed of what he was doing and why it could help. I will use him again.

We were having a major issue wirh our water pressure & called Choice Warranty, the appointment was scheduled quickly and Eric, the technician, stopped by. We learned that our issue was with our water filtration service, as Eric was very knowledgeable, informative, and prompt. He explained things in a manner that we could understand. Eric's demeanor was professional.

They told me I would be charged at the end of next month. Then after trying to upsell me to several other plans, I declined those because they wanted payment in full up front. I went to check my email later and found that they charged me TODAY, not next month. It's too late in the day to get in touch with them. I can't stand these types of dishonest people.

We were initially pleased with signing up with CHOICE as they offer discounts for military and seniors; also CHOICE is advertised on TBN (Trinity Broadcast Network)! This is our first claim with CHOICE; though we had to make two calls but finally got the claim in; we're seniors and don't do anything online! However before the day was over we received a call from the technician. At the same time we ended up with two different appointments, a little over efficient, but welcome just the same as we're assured the claim will be completed!

Quick response and approval from online claim using Home Choice website. No hassle. Very pleased with the technician assigned. Excellent communication throughout the entire process. I would highly recommend Home Choice based on this experience.

WORST EXPERIENCE! Huge waste of time and money!!!! It’s basically a scam since you only put money in their pocket and they cover nothing and don’t help with ANYTHING. I truly thought they would have my back and help out because they definitely made it sound that way. They did not. They just charged me service fees and monthly fee for absolutely nothing. My money and time lost. Their money gained. Totally not worth your time or money.

It take too long to approve a claim. When a customer needs a service is to received asap you took 2 to 3 days to approve and then wait for the technician to come back or look for someone on your own to fix the problem. I choose you again because your service was very good but something happen in the way that is not the same. Ana

I called a couple warranty companies and found Choice to be the best deal with the best coverage for my needs. My husband is retired and I work part time as a bus driver so funds can be tight. We needed peace of mind and think we have found it with Choice Home Warranty.

Great experience getting our air conditioning fixed within a timely manner. It was easy to get an appointment set quickly. We felt well informed throughout the process. The technician showed up on time after calling to confirm the appointment. The problem was identified and fixed in one appointment.

My experience with Tidewater Heating and Air Conditioning was absolutely wonderful. The two technicians that came and fixed our AC and saved us from the triple digit heat were amazing. They came to the house, asked specific questions and quickly identified the issue, and fixed it. We had been melting in 85-90 degrees Indoors temperatures since Friday around noon. I realize that the claims department had worked very hard to find qualified technicians in this heat wave where there were so many people needing HVAC issues fixed. When they elevated the claim to the Dispatch Department on Sunday, they worked very hard to get us an appointment with a company here on the Carolina coast.

Online request on a Sunday due to refrigerator outage. Appointment made for the next day. Monday. LG appliance. LG tech showed up. New compressor, new coils needed. All parts on the service truck. Complete repair and tune-up in 42 minutes! $75 Bucks.... AWESOME experience. 5 star *****...

I just signed up with Choice Home Warranty and have had no claims yet. They were reviewed as number 1 in the top 10 and seemed to have good reviews for coverage and price. The sign up procedure was easy and fully explained as to the coverage. Will let you know how it went after first claim.

The GE repairman always knows their product and do a speedy repairs when they have the correct parts. My only issue is GE getting the parts quickly for repair. Three weeks no microwave, it was horrible. It's a supply issue, not Choice, so I am prepared to wait.

Choice Home Warranty representative Angel was very informative and answered my questions in understandable language and quickly. I am relieved that my home has a warranty policy to be effective on August 31, 2025. We are retired and was really worried that we didn’t have warranty coverage.

My oven control panel was not working. The technician cut off the breaker and put it back on and voila, the oven works again. Not a genius fix, but next time, I'll try doing that myself before I call him. He also informed me that parts for my oven are not available, so if anything more serious happens with it, I'll have to replace it.

Do not use Choice Home Warranty. Service is the worst and repairs are not covered by CHW. I had warranty for my home in CA and home in HI. After several attempts to get my issue resolved, they are not able to fix it and offered me a fraction of cost to replace. Stay away at all cost!

Tampa Bay Plumbing TB Plumbing was great - John did a good job, in and out in a timely manner. I have had major issues with Home Town Heating and Air - they cost me at least $4K by not honoring their price match and they had people who did not know what the hell they were doing. My install looked like a 5 yr old got crazy with duct tape - use the wrong drain, put the UV in the wrong place - that fix cost $2000. Horrid job - just FYI - do not let them in your house

The last time I used CHW I paid the upfront fee for the repair and received NOTHING! The techs were supposed to order the part to install but never followed up so the repair was not done. This was unusual as before, the repairs were always completed. CHW closed the claim so I was told the only way to get this repair complete was to pay another upfront fee. I am a little hesitant to try again with a different claim but I'm hoping different techs will follow up.

The company was a bit slow in setting up the original appointment and in getting the new equipment to be installed. The service provider was very nice and genuinely seemed to care about his work and my wellbeing. I would recommend this company for service needs.

The tech sent a message when he was on his way and arrived as scheduled. He located the problem, explained how it happened, fixed the issue within a hour. Stephen was courteous, efficient, knowledgeable and he even swept up the floor! He is a credit to your company!

Jury is still out. Have a washer issue, called two weeks ago, nothing yet. Why can't they find anyone we are in a major area? Not very happy so far. We had another claim and that also took a few days but the repair was good. Could I recommend them, still not sure.

I received an email from Choice Warranty the same day I called in for a repair. The technician was going to be later than expected the first date, so we agreed to reschedule. He asked me to send him the model number of my washing machine as well asking me to describe the issue. He was right on time for the next scheduled appointment, had the part, and washer was repaired within about an hour. He was friendly, courteous, and efficient. Washing machine is working great. I couldn't be more pleased.

Always trying to avoid paying for the repairs or paying for new equipment when needed, waiting very long for technician to came, no customer service making sure to charge the most possible and no service at all.

It's the easiest process ever. Submit claim, you'll receive a text with company and appointment time within 24 hours and everything is resolved. I am Grateful for Choice Warranty. I have been telling everyone about this company. You sleep comfortably knowing that you're in good hands with Choice Warranty.

Always there when needed. Problem always solved in a timely manner. Didn’t know much about this insurance, a friend turned me on to them. I couldn’t be more happier. You never know when something is gonna go out and you don’t have the cash to pay. If they can’t fix it they will replace it. I highly recommend.

After submitting a claim Choice Home Warranty acknowledged my claim within 24 hours and assigned a vendor to investigate my claim. The vendor arrived on time and got all the required approvals and replaced the waste disposal system. The vendor was mindful of making sure the place looked neat and clean after the job was done. This is my second claim and both the times I was satisfied with the service. Thank you, Ashok

Excellent service! The Choice Home Warranty representative was incredibly helpful, patient, and knowledgeable. They made the sign-up process smooth and stress-free. I truly appreciate their professionalism and support! Again excellent service! I would recommend to family and friends.

They took my money for a service but when something breaks they refuse the service I paid for. My AC broke a few days after the waiting period and they refuse to pay for it saying it was pre existing condition. The system was old so if that is the pre existing condition they are referring to then I can only guess they will not cover anything.

Completely disappointed. I've paid $60 a month for two years only to get charged an additional $685 over the normal consult fee for a water heater replacement. What kind of "warranty” is that? For “upgrades and modifications”. What a scam. I had a prior company replace an AC unit and it's me nothing other than the normal consult fee. I will be cancelling your policy.

We have used this service and multiple occasions as we purchased a three year contract. Each and every time it has been difficult to get contractors here because we are told many do not like to work with your company. It took 10 days for someone to get back to us after a potential electrical fire issue.

Even when the claim was raised in Sunday CHOICE Home warranty assign it pretty quickly, the technician assigned was very respectful, he did full inspection of the dishwasher, clean it and repair as needed all this in short time and with a very clean job.

The time between reporting and time that a technician was onsite is a little longer than I hoped since we were experiencing 5+ days of 95+ degrees of heat. Once the technician arrived it took less than 30 minutes to repair. Formular air were very responsive and adhered to their schedule.

Very easy to schedule, fix was done quickly too. I was impressed with how fast everything was completed and there was very little wait time to get dryer repairs completed. Thank you for making this happen so quickly and flawlessly too. Very happy.

Esteban, the technician was knowledgeable, thorough and showed exceptional experience as he diagnosed my home's electric problem and then went about the business of resolving the issue. He was patient and attentive to me as I asked questions and he answered them thoroughly. I would HIGHLY recommend Tri-State Home Services and I am so glad that Choice Warranty works with this company.

Townside Plumbing did a very professional job. Cleaned up after the repairs were completed. I would highly recommend them. They were very courteous. They reinspected the completed work to ensure that there no leaks and installed components worked correctly.

I had to wait over a week for someone to come and service my air conditioning unit. When the technician arrived, he was very courteous. Hard to understand but we made it. Also could not get a receipt for my money paid to him. He said he do not give out receipt.

The initial contact didn't go smoothly unfortunately. When explaining my issue and when it began, the representative captured the wrong date which caused my claim to be closed. After speaking with another representative who saw what the problem was, corrected it, reopened my claim and assigned it to A & C Heating & Cooling LLC. The technician was very professional in diagnosing the issue with my AC unit. After everything very pleased with Choice and A&C Heating Cooling.

Choice Home Warranty did a great job on obtaining Flamingo Appliance Service in a short period of time to fix my dryer. The technician was able to identify the problem quickly, replace the part, and test the dryer quickly to ensure it was in working order.

The enrollment process was seamless. The coverage and policy features are affordable as well. My representative was really informative on the coverage details and offered a discount for signing up. I'm happy to have found a good home warranty company to protect my asset.

I have never heard of this type of service outside of Home Insurance. Rob ** was enthusiastic and knowledgeable. I never knew about this type of service and was simply returning a telemarketer's call and found a product I could use. Thank you. Can't wait to see if this is what it says it is!

The AC compressor unit is dead. They sent out their contractor to look at it, and he agreed that it was not working and needed a replacement. Then in his report, he said it was working! I am appealing it and I am currently on my 8th phone call on day 5 now. Avoid this company.

Work order for my a/c was 1 July. 95 to 100 degrees in Mississippi. It took 2 weeks to find a technician from another state to accept the job. It took them a week to come out. They had to order a part. That took another week. After 30 days without A/C, it is now fixed.

Choice Home Warranty came through yet again. Our air conditioner had gone out during a heat wave and was fixed by their partner air conditioning company within 24 hours for just the service fee of $75. Highly recommend CHW for any property that you own!

After 22 days without a working refrigerator, I am completely disillusioned with Choice Home Warranty (CHW). While they initially approved the compressor replacement (covering labor but not the part), a second issue was identified by the repair vendor—a faulty evaporator coil. Requests for approval were submitted on July 24, July 29, and again on July 30, with no response until I followed up repeatedly.

My claim was handled expeditiously and professionally. Global Refrigeration, Antonio, arrived when they said and was professional. The refrigerator fan was defective, was ordered and will be installed in the next few days. The claim process was all handled on line.

Even though the job was simple it was done right and completed on time. The arrival time agreed upon was met and was very professional while working. Was able to reschedule the appointment with no problem. Receipt was given for the work done. Thank you.

Serviceman called and moved the appointment up. He arrived promptly and was able to replace the part that was not functioning. The air conditioner immediately kicked in and is working well. It was awesome to get such quick and reliable service. This was very valuable because we are in a heat wave.

It took more than 2 weeks to get an Air Conditioner technician, during a heat wave and while I have a heart medical condition. That was awful. Then after the technician sent pictures of the leak in the condenser someone said that the damage was caused by a weed-wacker. That is B.S. because no weed-wacker has ever been near the Condenser unit. In fact, there is a wooden fence around to protect it. It was obvious that the leaky condenser coil was caused by normal corrosion and vibration. So now we have to work this out with a Case manager to get this resolved. In the meanwhile we are still without a working air conditioner. We spent a lot of money for this home warranty and we expect hassle free service.

I paid in full & up-front for a 6 year policy. I’ve submitted 4 claims - every single one was denied. Their appeal process is lengthy, belabored and time consuming. I would never, ever, ever recommend Choice Home Warranty. From my personal experience it is a scam.

Easy to file a claim online. Prompt response by CHOICE and excellent service by the HVAC vendor. When it is summer in Texas and your AC goes out, response time is everything. The vendor had me fixed up in no time. I am thankful to have this coverage on my home. Thank you!

We were very pleased with the technician that was sent to evaluate and repair our built in refrigerator. He quickly identified the issue and was back in 3 days with the correct part and got it back up and working. When I entered my request online the first available date was 12 days out, we called customer service and explained that we were living out of a cooler with no refrigerator, could they find an opening sooner, they did and 2 days later the tech arrived.

Paul the terchnician was on time, he was professional and he was courteous. He explained the problem and had the parts to complete the repair. He told us how to maintain the dishwasher and how to keep the inside clean and smelling fresh. He also inspected to dishwasher for any other problems.

I first started with Choice Home Warranty when we bought our last home 8 years ago.. They have helped us with electrical equipment I was not able to fix myself. They have been fair, and the people that have come to fix things in my house are very professional. I have recommended CHW to friends and family whenever the chance arises

First guy never showed up. Second guy stated that claim was rejected. Still waiting for response on why it was rejected. This is an ice maker that stopped working. Policy stated all parts covered except vision or internet connection devices. Deanna ** reached out and sent a link but it sent me to schedule a call back. No one has called be back. LClaim **

Initiating the process is always good. The service technician was knowledgeable and prompt. The issue is that CHW waits 30 days to mail a check to you, after you are forced to accept their value determination. They want to send a Lowe's gift card, the low ball value they come up with can't buy anything similar to what you have from Lowe's.

Repairman was very efficient and likable. Could not repair the microwave. Said it needs to be replaced. Choice Home Warranty will not replace it do to a loophole in their policy. Can't use it without using a screwdriver to pop open the door and they loosened the vent above the door. Very upset with this situation.

Roberto, the technician from Guinco Service DFW, was amazing. Very kind and knowledgeable. 12 over 10!! He gave us notice of the estimated arrival. A 3 hours window. He sent another message 15 minutes prior to arrival. Showed up on time. covered his shoes and started working. The only bad comment is that Guinco is super busy and it took 10 days to get the repair scheduled.

Service was expensive, rep was very knowledgeable. The rep fixed the track, need to balance door hardware. Re attached the holder of the hardware, for the track of the garage door. I had to leave, my wife paid the bill. I was not expecting so much needed to done. I'm done.

Reported that our water heater quite making hot water. 4 days later, Monday, technician arrived. Reluctantly, and after our insistence, tested the lower element and determined it to be faulty. Didn't have part on truck and stated he or someone from his company will return on Wednesday. Don't know if they will be returning or not because Choice Warranty denied the claim. Still waiting for a supervisors call. Choice Warranty claimed now they don't support water heaters over 75 gallons and ours is 80 gallons. Don't recall this being an issue when purchasing the contract.

My AC stopped working so I put in a claim to Choice. They responded right away. Sent a technician out, took a little while to get both my units in because they were put on wrong truck, went to wrong address. But everything went well. Nice technician. Delay was not fault of Choice or technician. It just happened. Thank you!! My house is now cool!!

It is very disappointing to know that it can take two - three weeks to get a sump pump fixed. This can lead to flooding in my basement. Plus, the company you are recommending is asking for an additional 350$, which sounds strange, knowing well that I have replaced sump pumps in the past and the total cost was approximately 400$.

The technician was very professional. He trouble solved my unit with respect to my property. He determined the problem and communicated it to me. He informed me of the possible solutions. He said he would get back with me after talking with Choice Home Warranty. I am waiting for parts to come in so repairs can be completed.

I was gifted a year of Choice Home Warranty by my agent at closing, so I was pretty excited to have things covered. That said, in April of 2025 my range broke, I sent the report and they sent a repair man out in a few days who claimed to fix it but actually lied. The problem persisted and I reached out to Choice Home Warranty to send someone that would actually fix it but from April until my policy expired in July (4 months) they never fixed the issue or found someone new to come service my range.

GREAT! The tech was extremely professional and efficient. He arrived promptly after alerting me of his ETA. He explained the problem and recommended solutions. He was also mindful of clean-up. GREAT JOB.

I had a plumber come at the dishwasher technician's request to repair the bent copper line. The plumber stated that the dishwasher technician crimped the line and bent it to where the water did not flow in the dishwasher. When the technician left, he advised me not to use the dishwasher until I got a plumber to unkink or replace the copper line that he kinked.

I received a call this morning from Seth at Choice Warranty, which came at a very opportune time since my a/c is not working and today is day 3 of 95 95-plus degree temperatures. He offered several options, which, over the long run, will save me money by taking out an extended contract. He was forthcoming, listened to what I could manage financially and I appreciated his time and efforts.

Very good technician. He gave me a good job. I am very satisfied. I'm going to recommend you to a lot of friends. But you some false technicians to removed to if you want to keep a good reputation. For the problem of the AC system, I’m very satisfied with this.

We had to fix our garage doors. Since the cars were inside we called a local service who fixed the doors at a high price. We then contacted your company where we have our policy. They reacted quickly and had a person get in touch with us. He had me take picture of the doors and our bills. That has all gone back to your company and they said they will get back to us. We are waiting for their review and follow-up now.

BJ of Four Seasons Air Services arrived within the window promised. After going up on the roof of my condo to check the compressor, he diagnosed my emergency NOT as the need to replace my aging A/C unit but rather, to replace a broken thermostat. I was thrilled that he resolved the issue so quickly. My house began to cool down within 10 minutes of installing the new thermostat and was comfortable a few hours later. It had been at 89 degrees. BJ took care to move the furniture he’d moved back into place. Very professional, very courteous.

Our AC went out on the hottest weekend this summer. Getting a technician assigned to our claim took a little longer than I would have liked, but it all worked out. He showed up earlier than the scheduled time and fixed it quickly. He even came back when it didn't seem to be cooling as quick as it should.

Great experience with Choice once again! Answered and addressed my problem immediately and had worker at my house within 24 hours. Approved and fixed my problem that day. I would highly recommend Choice Warranty to anyone. I actually did recommend to my friend in MS and she signed right up.

Updated on 08/04/2025: On 6-29-25, I filed a claim for service on our washing machine. I received notification from Choice that a technician would arrive on 7-14-25. I waited all day on the technician to arrive but they never came or called. I called the technician and was advised they would arrive 7-24-25. Technician arrived and stated he needed to order a part. After no further contact, I called the technician and was advised the next available appointment was 8-19-25! Additionally, I checked my claim on line and reflected the claim was “COMPLETED!” After multiple “chats” and calls to Choice, on 8-4-25 I called and spoke with Pat, id number 3924 with the Resolution Department.

Over the last few years I feel as though the customer service side of your business has not been on the same level as it once was. Not sure why! Our last three claims have taken weeks to complete which has been very inconvenient and has us wondering if we are going to renew later in the year. It shouldn’t take 2-4 weeks from first appointment to fix. That needs to be fixed immediately!

This is my first time using CHW. Customers services really bad, this individual had an attitude like I was working for her and I made a mistake on my end, you should pick the right person to the right job not unprofessional that have an bad moment working from home, she even listened to my explanation. Lost her for about 10-15 seconds and she ignored my concerns.

I appreciate the help in getting enrolled again with Choice Home Warranty. I had misplaced my paperwork and/or pamphlet detailing what was covered and what was not, and the expiration date of the Choice Home Warranty. Ivan and Alonzo were very helpful and very patient with me! Had I not been notified and had trouble with an appliance or other problem, it would have cost me more than applying for Choice Home Warranty. I will look forward to the paperwork for the new Choice Home Warranty and will get it filled out. I will then make a copy for my file and mail out the paperwork to Choice Home Warranty, so I will not have to worry about a broken kitchen item, like the stove or refrigerator, or any other item in my home that would be covered by my Choice Home Warranty.

Between my wife and myself we have spent 4 days calling trying to get a response from Choice on repair work. Between long phone wait times and then getting cut off. - or no promised call backs. When we finally made an appointment the service provider checked our kitchen sink disposal and confirmed the disposal was leaking and we needed to pay our $65.00 service fee before any repair could begin. The provider was required to call Choice, explain problem and get a work order number. He returned saying the work order was denied because the disposal was replaced last year. The disposal has never been replaced only serviced about a year a go.

I was very happy with the timeliness of the repair job from the moment I called in my problem. Service was excellent. Service was expedient and everyone was a delight to work with. Choice Home Warranty will be my choice from warranty company to use from now on. I've used other companies in the past and choice is far better. I highly recommend them.

The technician was wonderful. He was considerate of my house. Kept me informed and was very pleasant. He did good!!! It is a company I would want to use in the future. Choice acted quickly and set up the appointment for me. I will most likely renew once my time expires with choice.

If I could give less than 1 star I would. I have had this warranty company for almost 4 years and out of the 2 claims I have made they have denied both and taken months to do so. Total waste of money! Even the service techs have said this company denies most claims and doesn't pay them for their work either. I really don't know how they're in business still. Save your money and sanity by NOT signing up with Choice Home Warranty!

DO NOT TRUST CHOICE HOME WARRANTY! I was blatantly lied to by salesman Glen Harkin when I signed up for Choice Home Warranty. He assured me my AC would be 100% covered if it broke - no fees, no co-pays. I trusted him & paid around $3,500 for the policy, which I’ve been renewing for over 20 years without issue... until now.

Process is too drawn out. Had a water leak upstairs coming through ceiling. We called them first. They said they'd find a vendor for us. That was on a Thursday. On Monday, they still had not found anyone so we asked if we could get our own plumber and be reimbursed. To do this, they have to have the plumber evaluate the situation, submit details online and wait until it's reviewed. Then we were asked to submit the inspection report from when the property was purchased. Why don't they ask for this before taking your money to begin with? There had been a spot on the ceiling, but it was repaired several years ago. Said they wanted to make sure there were no problems prior to the sale. Our request was denied due to this. It has now been 6 days, and we've accomplished nothing. Not counting all the hours on the phone trying to speak to someone! I would never, ever recommend this company to anyone!

Washer error code. Called Choice (our Home Warranty). Excellent, clear, concise AI bot...took my info. Receive confirmation immediately. Service person contacted me within 24 hrs. HERE next day. Looked at washer. Determined problem, ordered part, all within half hour. Part will arrive in 2-3 days. Same service guy will come back, install. This is bay far the easiest and most efficient experience we have had, and we have had 3 different home warranty companies. 2 were horrible. Other was OK, but more expensive! Choice is for Real!

Devin the technician from True North garage door services was extremely helpful and was able to fix the problem with the garage door easily. He explained the situation thoroughly and explained thoroughly and not hesitate to call back of any issues were to arise. I will definitely use this service again.

Feb. 2025 we had a dryer problem. Repair came out and gave us an estimate to fix it. Choice Home Warranty said it would be cheaper to replace it. Their replacement cost was not the price we could have bought the same dryer anywhere. They offered $340.00 and the actual replacement cost for the same dryer at Lowe's or Home Depot was over $472.00. I asked Choice Home Warranty to buy it for me at their price and ship it to me and I would even pay for shipping. They refused and sent me the $340.00. Not very good customer service when the policy says it for replacement. If the customer can not buy it for "replacement cost" how is this fair.

I’ve received a very high level of service from CHW. Both with the speed of finding a contractor and approval of my service needs. The contractors have been responsive and their work was of great quality. I recently filed a claim and had a response in 15 minutes. I’ve recommended CHW to many people.

Was shopping for a home warranty and “Choice” had good online reviews. Simon helped me choose the best plan for my new home. The process was smooth, quick, and just what I needed. There is comfort in knowing that there is coverage if needed. The senior program was perfect for me! Thank you.

The repair man that came to my house was excellent. I would highly recommend him as far as my feelings for Choice #Warranty they’re not too good. I do believe most of your customer service people are out of country. I don’t like the way my monthly charge has gone up almost $20. The co-pay for service has also gone up.

People very professional. Sent a nice repair man. I need a specific part. Have to wait a few days. No problem or issues. Responded quickly. They said Tuesday between 11-3:00 o’clock and he came at 12:15-12:30. Examined the problem right away. That’s about it.

Response to claim filing was same day with a technician assigned to deal with the problem a few days after notification. Technician was capable, efficient and addressed the problem quickly. Awaiting a part to solve the problem, but old panels have parts support issues, if they can be supported at all. CHOICE has been responsive throughout this process.

The repairman was on time, well prepared, friendly and very good at his job, was one of the best experiences I've ever had with a service person. I would recommend his company to my friends, family and anyone else needing a plumber. The service man should get a raise. He was very good at his job. Choice Home Warranty did a very good job finding the company that sent him to my home.

I had an issue with a leaky hose bib on my house. Plumber came out and the claim was denied. My contract specifically says hose bibs are covered...but not when the plumber comes out? Plumber was great, helped me out a bunch, but the whole thing ended up costing much more than my service call. Wonder why I have this home warranty if they won't cover what they say they will...

I have waited 6 weeks to have my unit repaired. Only to get a tech out and they tell me my unit was broke before coverage. This is do not understand. So I contacted the only 2 vendors in our area who refuse to work with them. Had it repaired at cost as I have breathing difficulty. Not a happy customer.

CHW Technician: It was very easy to file a claim online, I received confirmation of my claim submission. I got an appointment for the next business day. EZ Fixer LLC did a great job, he showed up before the appointment time and was very accurate and solved the problem. Very satisfied with CHW

I was so impressed with this company. He tried to squeeze us in as quickly as he could. We had a leak and he was understanding about the situation. He was very professional and honest. I was so impressed. I have been with other warranty companies that I wouldn't even use their plumbers. Very impressed with Ed's Affordable Plumbing.

I'm very pleased with the prompt response on repair request. Always get sent a reliable service tech who is pleasant and knowledgeable. Also the service charge which is reasonable. I have recommended Choice Warranty to many friends and family. They are a reputable company you can count on. Always pleasant and knowledgeable, fast response on your request and always informs you of service company, date and time.

Hi, the repairs done by Sears technician in the recent visits has not been satisfactory as the cooling didn't work effectively. Also, last visit, the cooling failed within 36 hours. I also don't have details of issues and repairs done, so please advise and please help with fixing of last visit again.

Technician was very informative, courteous and knew what to do immediately. Answered any questions and gave advice on how to use machine. Told us how to operate and what we need to put in machine. Tested it before he left. Very grateful that this was the second technician that we had an appointment with. First, was our washing machine. Both technician were a pleasure to work with.

This not good service at all! My refrigerator went out on Thursday, 24 and it now Tuesday, 29. Still no help at!! No one has come to see about get WHY ??? You told me 24 service. But your word are not true!! I need my refrigerator fixed or replaced!!

Process was very simple and quick. From submitting the claim online to getting someone on the phone to see if we could get faster service. Everyone I spoke to along the way was so willing to help and find a quick solution. Someone came to the house within a day of submitting, and the issue was resolved right away.

Enjoyed meeting Mr Eric ** and being informed about my problem. Although he did not have the transformer needed with him, we feel positive about his return later this week to complete the job. Thank you for allowing us to plug Mr. ** and his company. We look forward to seeing him later this week.

Extremely happy customer. Excellent work, quick response, and very professional technician. The contracted company employee was very easy to understand and very informative about the problem and the repair being done.

We recently had a claim on our AC unit. The technician did not finish up the job on the scheduled date and once Choice became aware, they were on top of it until it was fixed. The claim specialist was very easy to work with and she called each day to make sure the issue was getting resolved.

Choice makes it seem like you will replace an AC unit button. All actuality, you find every excuse not to replace the unit. And if you need a appliance replaced you get a Ecard and you have to add money to it and find your own technician to put it in. I am on disability. That is why I have a warranty because I cannot afford to replace things that go bad. Then, to hear that, they won't replace. It is just heart wrenching

My husband was very impressed with the tech that came out. Very knowledgeable and thorough! We also love the fact that Choice Home Warranty sent out an Lg tech (Tim) vs just an appliance repair tech! Tim went over and beyond to be sure he gave a complete diagnostic. We are so glad we switched home warranty companies this year.

The first technician (Richard) was horrible, he was with Sears Home Repair. After he left I gave him a terrible review on Yelp, please look it up. Also Richard had bad reviews on Yelp, I wish I’d know before he came to my home. The second guy was good and he’s the tech that I rate 4 stars.

I believe the Lowe's gift card offer of $272.00 is insufficient, as the total cost, including installation and haul-away, exceeds this amount. I should not have to pay for these additional services. Can you please explain the insufficiency in more detail?

I received this email asking for a review of there company. I called and placed this request a week ago but as of July 28 I have not heard from anyone regarding fixing the problem. The representative I talked to was very understanding and professional in taking my information about the problem I was having.

We had a very good experience with Choice Warranty in setting up a claim to get our icemaker fixed in refrigerator. The company that came out was very professional, friendly, and answered all of our questions. He was able to repair and we are able to receive ice on hot summer days! Thank you Choice for your assistance in getting this appliance fixed!

Why pay for a service that doesn't do as promised??? Beware you will catch hell trying to cancel. Would not recommend NEVER!!! Don't use this at all!!! This company suck!! Do not recommend. Not worth the hassle or headache.. Refund my money ey and do not contact t me.

I was very pleased with Noah. He told me all of my options and explained everything included in detail to my satisfaction. I've had other services in the past and this one offers me more than I expected for the price. I Highly recommend this service to anyone looking for a home warranty service.

Once again, I am so disgusted with the coverage that you provide for the big price of policy that I have with you! I am so disgusting with you not do you not cover the icemaker in my refrigerator but now the service person tells me you don’t even cover the cost of refrigerant Fully!! I am so furious with you.

My stovetop is 25 years old. The burner short ed out. Called Choice and within a few days a technician from GE came assessed the problem ordered the parts and a Wee later 4 NEW switches arrived and were installed. In essence I have a new stovetop. I hope it lasts another 25 years. Thanks Choice. This is the second time you have come through for me.

Excellent and fast service. Mr. ** was very kind and explain me all in details. He gave me a very good price for all my properties. Thank you for your great service. I recommend CHW 100% to all who are looking for a great Home Warranty company. Thank you very much and hoping to see the great service you provide.

My husband and I bought our first home in Texas two months ago. I want to warn every one on this page to avoid Choice Home Warranty AT ALL COSTS!! They are a SCAM, They take your money and deny every claim regardless of whether the service is included in the contract. Every phone interaction has been below subpar to the point where they begin yelling at you. I have had the worse experience with them and even though we got the most expensive plan and additional pool/spa coverage, it did not cover anything. Every single claim gets denied, they change the technicians diagnosis to not pay out the claims. If I could give them 0 stars I would, Please do yourself a favor and don't get a contract with CHOICE HOME WARRANTY, you will thank me later.

Absolutely terrible. If you want to get something fixed, expect it to take 3 weeks. They struggle to get anyone out to help with your problem. Pricing is decent and what they cover is great but don't expect fast service. They cover a ton, but they don't have a large enough network to meet your needs. Their customer service is terrible as well. If you press them to get someone out sooner, all they will say is "I understand your frustration and we are actively working on getting someone out" but they don't actually get anyone out. You have to go through all of this, and then they will most likely deny your claim. Just avoid this company. It's worth going with a company that charges more.

The tech was 2 hours late, sat in driveway approximately half hour before coming to the door. Couldn't understand half of what he said. Worked for awhile then said he needed to get a pipe and would be back in about 15 minutes and it wouldn't take long. He left and was gone for an extended time. At approximately 10:10 pm I texted and asked if he was still coming back, he said yes he was just pulling in. He did not show up for another 15 or 20 minutes. He finished at about 11:00 pm, turned the hot water back on and left. My son left for work at approximately 10:00 and said he saw him around the corner in a car with a girl. I do not feel the job should have taken 6 hours.

They never leave you alone. I have asked them any times to remove my number from their lists but they keep cling from a different number so even my call blocking does not keep them away. This is most frustrating. Beware!

We filed two claims this month for one AC unit not cooling and another for inconsistent/low house water pressure. On both occasions, I received immediate notification acknowledging claims filed and within 1 hour an email with the company/appointment time. The service technicians diagnosed the issue and contacted CHW for approval. CWH approved the requests w/in 30-45 mins for them to perform the necessary repair. EXCELLENT RESPONSE TIME AND HASSLE-FREE!!

The process for a claim is super easy and the response is almost immediate along with updates and info on who will be the designated repair company. Very professional. It is apparent that they have adequately screened the repair companies that are in their system. I would definitely recommend this company.

Our a/c isn't cooling and it's 80° in the house. Heat index here today is going to be 105 to 110°. I just wish it didn't take so long to get a tech out to do necessary repairs on something this crucial. Other than this time, we've had GREAT service from Choice Home Warranty.

I had a Samsung washer that stopped spinning. CHW denied my claim because they said the technician stated the damage was caused by a power surge. I called the technician, and he said that was a lie; he didn't give them a reason at all, just what needed to be done. I asked to speak to a supervisor; he was rude and very condescending and refused to email me the technician's report. CHW had previously approved claims to replace a ceiling fan, repair a microwave, repair a garbage disposal, and repair a garage door. They had also denied claims for dishwasher and refrigerator repairs; ie, they approve cheap claims and deny the expensive ones. Don't buy CHW!

The first tech that came to my house last year came to my house with attitude and didn't fix my fridge. He left my refrigerator in pieces, did not put my fridge back together and left. Darryl came to fix my fridge due to it not getting cold. He was kind, well-mannered, and extremely helpful in helping me understand the operation of my refrigerator. Being a visually impaired person, I have to rely on what is being told to me. I am still waiting to be contacted concerning the repair of my fridge. Please contact me.

My experience with Texas Select Air Conditioning was exceptional. The technician, Saul ** not only arrived early. But, he was very professional and courteous. He came ready to work. He diagnosed the problem and repaired it quickly. I didn't have to endure the Texas heat long at all. I strongly recommend this company to anyone needing air conditioner repair.

The technician that was sent to repair our AC was quick, efficient and courteous. He arrived on schedule, had the issue diagnosed in 10 minutes and, since he had already the part in his truck, the AC was back up and running again just a few minutes after that. Very much appreciated.

The Tech that came out, Nathan was his name, was very courteous, detailed, and explained everything to me. All my questions were answered and I was satisfied when he left. I just want to say you guys have excellent employees and I am satisfied with the service that I pay for my home appliances. Thank you all.

Technician was professional and courteous. This repair request was denied by you because the hose bib was outside of the main home. It is located on an enclosed porch. I understand that the denial is due to some wording in the contract but it seems petty.

I contacted CHW on July 25th about 0945. I was advised that it may take CHW 24 to 48 hours to contact a contractor. During this conversation, I still had water leaking out of the tank after shutting off the main water valve to our home. I advised CHW that we can't wait up to 48 hours. CHW advised me that I can use my own contractor.

I submitted a claim for a broken leaking hot water heater on 7/22/2025. As of today 7/28/2025 still no technician assigned. I called the customer service number and was greeted with an automated voice that I could wait on the line or get a call back when it was my turn. Still no call back. I went ahead and got someone out to get the leaking device out and install a new one to the tune of $2500 and still need to pay an electrician to come out and fix the outlets that fried when the water heater leaked. I have been told that since they couldn't verify it (they never tried) that I'm just out of pocket. How long did they expect me to allow water to leak and have no hot water?

The technician was professional, courteous and, diagnosed the problem in minutes. Total time for repair was approximately 15 minutes. The problem I had issues with had nothing to do with the technician or his company. My problem is with the 4 days it took to get the job done during a heat wave. I could have had a local company here on day one. Why are we using companies from other cities when we have plenty of companies right here? That is my biggest issue with Choice Home Warranty.

The technician was very punctual, professional and very knowledgeable of his job. He was able to fix our AC’s issues. We are so thankful the issue has been resolved, especially when we needed it most for this high temperatures. We will definitely recommend the company in the future, especially the technician that fixed our AC unit.

I had the AC checked because it was not working and it was an $85 fee to be checked, which is fine what made me so much more happier was that it was under warranty so to speak so it only cost me the $85 plus $42 monthly fee so I think that was a steal and it was worth it and the air conditioning was put in in 2003. I think it’s just great on the offset, it doesn’t always mean it will be under warranty, so to speak.

The technician arrived on time and was friendly. He started the dishwasher and suspected that the water inlet valve might need to be replaced. He mentioned that he would file a claim to purchase the part and would notify me of the time for the second appointment. He didn't stay long or unscrew the dishwasher to determine the cause of the loud noise while it was running. I'm concerned that it may take him several trips to complete the repair. What if the issue is with the wash impeller or pump? I'm unsure.

I am very happy with the persons I spoke with over the phone. They were very professional and accurate on their information. We were in need of a repair of our air conditioning system. Choice Home sent a technician over to assess the situation. Once everything was approved the part was installed.

Put in the claim. Set up a day for inspection. The repairman was timely, knowledgeable and fixed it at the appointment. Very different experience than I had with my last warranty company. Highly recommend. With experience with several different warranty companies this was by far the easiest experience. No hidden charges. Straightforward.

I’ve had at least four other warranty policies. From experience, I can truly say I was pleasantly surprised to have a technician schedule an appointment for the repair in less than two days. I have waited up to six business days to have an assignment for repair. The technician arrived on time, asked questions about the machine and explained what was happening. Repair remedied. Thank You.

I have been with Choice Warranty for 3 yrs. I like them very much, if something broken All I have to do is call Choice Warranty, fill a claim, pay the $ 75 fee, they find the company that can repair what’s broken, set up an time and date, sometimes it takes awhile. But they take care of, whatever is broken.

I just started with you on the 25th and you call me about 2pm. I try to call and don't have my customer number yet when I got thru you guys hung up on me twice. I was trying to find out what the call was about. So can I get someone to check on and give ma a call back about it. Thanks Joseph **. My experience has been bad right now.

The heat index is 114 and the air conditioning is not working upstairs. Got online, booked a request in less than a minute. So easy to take care of the problems we all experience as homeowners. This is the 2nd house that I have chosen Choice Warranty for and I am extremely satisfied with the results.

After a week we were assigned a plumber/owner from Pitbull Plumbing. He was knowledgeable, professional, and upfront about our situation which was not covered by Choice Home Warranty. Replacing the commode unit was our only option and Pitbull plumbing was able to complete the job quickly and efficiently. Thank you.

We found our AC failed to maintain the set temperature on the 2nd floor. Finally, the AC system was repaired in time, and the technicians were very responsible. The problem is related to that the AC is needed to be cleaned frequently.

To whom it may concern. I Robert ** call Choice Warranty on the 27th about my AC and they set an appointment on the 28th very consistent. I recommend them any time. With my previous expense, I had with them great company. I haven’t got a service yet so I will be updating this review.

Submitted the issue online and was quickly assigned a company and a day and time for them to come out. Due to work schedule, we needed to have that day and time changed which the company assigned was able to do without any issue. The technician showed up and corrected the problem.

We purchased our Choice Warranty in 2021 and have used it several times, which saved us hundreds of dollars in the long run. This last time was a little different but after speaking with a Case Manager regarding our confusion it made sense. We do plan on renewing our policy in 2027 and looking forward to a continued positive relationship.

Alanzo ** was very informative to work with and provided me with timely and accurate information in order to help me make my decision to purchase the policies for my two homes. He went over all aspects of the plan options in detail, so that they were easily understandable. After thorough review and comparison with other comparable plans offered by other providers, I decided to purchase the Choice Home Plan. The day after I purchased plans for my homes, I discussed the Choice Home Plan with my daughter and her husband, and they plan to contact Alanzo to purchase a plan for their home.

Very knowledgeable and thorough. Did not jump to conclusions but investigated. Took me time to do the work properly. Investigated until was certain of the problem and didn't leave until everything was okay. Came prepared and cleaned up. Explained what he was doing and why. Answered my questions. Recommended future maintenance.