Choice Home Warranty Reviews

My washing machine stopped working because of a motor malfunction. The service I received was prompt and fast.

Very satisfied with the person who answered my call...she was very helpful and said the contractor would be contacting me as soon as possible. Gary's Maintenance contacted me and scheduled a service call...he called Monday morning and asked if he could come in 30 minutes. I was elated as the air conditioning was not working, and even in November, the temperature in the house had reached 85 degrees. When he arrived, he immediately located the problem, (capacitor not working) and replaced the part and was through in 25 minutes. He was very professional, thorough and knowledgeable. I really appreciate the quick and friendly response from both the lady at Choice customer service and Gary. Thanks...

Used them twice and the first time was very tedious and they dropped the ball at the onset but the 2nd time went very well.

I used to have another warranty. I read up this ad on the internet and started covering mostly every appliance in my house so I decided to give Choice Home Warranty a try and so far I’m pretty happy with them. Great service! Submitting a claim is pretty easy. They have over the internet or the phone. Either one is pretty easy. I’ve been trying to recommend CHW to my family but they just won’t listen…

My first experience was the best. The gentlemen were very professional. I will refer my friends to Choice Home Warranty. Hassle free from customer service, timely and efficient service. One of the coldest nights and I was given heat. I am a new customer and I was treated as though I've been with the company for a while. Thanks again for great service.

We have used CHW about 4 times since we joined, and each time we have been very pleased with their service.

When I called CHW, the customer service reps each time were very knowledgeable and professional. I received prompt appt. The service tech who performed repair was professional, knowledgeable and knew exactly what the problem was. I am thankful that I switched to CHW and 100% recommend them.

I am not unsatisfied with Home Warranty but the heating people you contracted with they arrived around 3:30pm. after giving me a window of 10am until 12 noon. They called around 2:45 to tell me he was on his way. He was very polite; however, he installed a new thermostat and put it up on the wall crooked. Even I, a total nonprofessional, use a level when hanging something on the wall. Well, you asked.

I never had any problems with Choice whenever I make a claim. Their customer service reps are very friendly. No questions asked, and they take care of the problem.

I switched to Choice Warranty because of their low cost 4-plex insurance and low service call fees compared to other home warranty coverage. I continued with my previous insurance company for two months as I had my concerns with Choice Warranty coverage. I think I made the best decision by switching over to Choice because of their expeditious and reliable services. To date, I have used them for multiple times and have had no problems. Most of the problems were resolved without any issues.

I have Choice Home warranty. A service man came out to check my central heating unit. They rejected the claim because they say it wasn't properly maintain. The electronic circuit board is acting up. I want to know how do you maintain a circuit board. I think they didn't want to pay.

I have had Choice on my home in Anthem for only a few months but have had the opportunity to make two claims during that time. Both were handled fast and efficiently. On the call for repair on our pool pump, the assigned service provider was contacted within a couple of hours, scheduled the visit, rebuilt the pump and reinstalled it within seven days. I am extremely happy with the response from Choice Home Warranty.

T & P Plumbing very gracious and repaired toilet in the main bathroom. They were very prompt in responding to my situation.

I just stumbled upon this company through something in my computer and ended up choosing CHW over the others because of the price. I have multiple properties and CHW gave me a group rate. I thought other warranty companies had not offered that to me…

I went online and some folks had given some good testimonials about Choice Warranty. And I did a comparative analysis and Choice was picked… It’s kind of funny because I had the Choice Home Warranty only for about a month and my air conditioner at my home went out. In Florida, you can’t survive without an air conditioner more than a day. My wife was passing out, called up Choice. That following Monday, they came out to the house, had a repairman fix the problem. The system went down a second time while he was standing there. He fixed the second problem and all was good. Their services have been great. The responsiveness has been good and quality of work has been good also. They were excellent! I would recommend it to a friend.

I had American Home Shield then Choice Home emailed me so I called them up. They provided the same insurance and it was less expensive so I made the switch. I’ve had them for 3 and a half years and I haven’t used it the first year and then my furnace went out. The company that was sent out didn’t quite fix it correct so I called them back and they said that their ticket is already closed, that I have to call Choice again, which I did, and they never called back or never came (the subcontractor) to fix the furnace - they didn’t follow through. When I called Choice, that was great. But it’s from the technician to my house, that’s where the ball gets dropped. Clerical is good but subcontractors aren’t the best.

I had an excellent experience with every aspect of my claim and would heartily recommend your company to all that ask me about home warranty. In this day and time it is a breath of fresh air to be handled professionally while making me feel a part of your family. I commend your entire staff. I apologize for not being able to provide photos of the quality of your service technician.

Having been a customer of CHW for over a couple of years I have used them a few times. Overall my experience has been okay, but my recent experience was noteworthy. I had a water leak and the company that was originally assigned could not respond for over three days. Keep in mind my water was totally shut off. I contacted CHW and they re-assigned my claim to another company. What a joy! This businessman was in all respects the epitome of a proactive businessman. He surveyed my problem, fixed it despite his attempts to get approval from CHW. He left me feeling as if I was important to him and CHW. His standards were high and noteworthy in all respects. Because of his service he reinstalled my continued confidence in CHW. Should anyone in my area need a plumber, request The Burkhalter Plumbing Company, he is an excellent representative for Choice Home Warranty.

I had a water leak under my house. The plumber made contact the night before where I was able to have a conversation re: the service call. He gave me an approx. time of arrival and arrived well within the time frame he indicated. He contacted me again when he was on his way which I appreciated. We could not find the problem at first but he patiently inspected everything until we located the issue. He was very friendly, respectful and informative about what he had found. He fixed the problem promptly and cleaned his mess up leaving no sign he was there. I would definitely use H. Core Plumbing again if needed. Tom, the technician, was great and took time to diagnose the issue properly and make the necessary repairs. I have been double checking the ground for water and am happy to report all is dry.

We contacted Choice Warranty to have a built in microwave repaired at our home. The microwave was only working intermittently. The repairman was timely, knowledgeable, and took care of the problem on his first visit. One of the main modules had to be replaced and he was able to fix it right away. Not only that but we didn't have to incur any additional charge beyond the initial service charge. We were pleased to have such prompt, friendly, helpful service. We would definitely recommend Choice Warranty to our friends and family. Thanks!

We were with Home Shield and they had raised their price to $85 per callout. I was contacted by Choice Home and they said that I would only have to pay $45 so I got in. However the second time submitting a claim was not so good. The first time, it was okay, except I think that maybe their customer service needs to be trained a little more because of the simple fact one doesn’t know what the other one’s doing. When you call in to file a claim, the problem is that it doesn’t necessarily immediately go to where it needs to be. That’s one thing that Home Shield did. And then, within a certain amount of time, you got a call back.

I have had to use CHW's service several times and I am extremely pleased with the contractors they use. They are clean, neat, courteous and very knowledgeable. I would not own a home without their service after my experiences. I have recommended them to 5 friends.

My rental tenant contacted me about the clogged drain problem and I mentioned the home warranty program that I had on this property (I have your warranty protection on all of my properties). I gave him the necessary information and he contacted you regarding the problem. In a very short period he was put in contact with a local plumbing company. The service call was scheduled and the problem was resolved. Thank you!!

I was Happy With The Service I got. But Was A Little Worry When The Repair Man Called The Service In And You Want To Say It Could Pre Expecting.

I recently, at the beginning of 2013, switched to Choice Home Warranty from another company. I could not have chosen a better company. Their pricing is very reasonable and fair. Their customer service is very good & called the repair company ASAP. Choice is very different than the other company we used, they follow-up with you on your repairs & make sure everything is okay. I would refer them to anyone.

The warranty team was very nice and made my claim quickly. The service person came out at the scheduled time, he inspected the dishwasher and found a couple problems we were unaware of. The warranty team contacted us and let us know that the dishwasher was not worth repairing and offered a fair price. Our check will be provided within 30 days. I was happy.

I heard about Choice Home Warranty through a friend of the family, and they didn’t have any problems with it so I chose them. But I’m kind of disappointed. I was unhappy/happy with the claim because when I did purchase the warranty, he said they will replace the unit, if it’s covered. The range top microwave is not working. But they will give me the minimum money, which I wasn’t happy about. They offered me $165. It’s hard for me to find something similar to that for $165. I told them about it a couple of times, but they did not do anything.

Choice emailed me and I phoned them back... They were really polite so I thought I’m going to go with it. I never, never had a home insurance before. We had one claim... It was a glass door opener. First of all I didn’t even know it was on my policy until I was told it was. So I called them and they sent a person out and he fixed it. I paid him my $45 and everybody was happy. My interaction with the claims rep was perfect.They were courteous and able to answer my questions. I would definitely recommend them.

This company is great! I had a sewer back up into my toilet and spilled water into out bathroom. Called and reported the problem, within hours a plumber was at my home and took care of the problem. I would recommend this company to anyone. You can't go wrong.

All you hard working consumers out there please take my advice concerning Choice Home Warranty seriously. Don't Do It! Don't Do It! Shortly after contracting with this company my covered air condition failed. I paid the $60.00 for their repairman to come out and diagnosed the problem (who only looked at the unit an immediately assessed that system had a leak). No Kidding! CHW then required I provide receipts for maintenance upkeep and I did. They then requested that I have a leak test performed to determine where the unit was leaking (leak test not covered by CHW). Therefore, a paid another repairman to perform a leak test then provided the service order to CHW. I never heard from CHW so I called and eventually was told my a/c was not covered. CHW wants your money and careless about repairing your contracted items. Don't Do It! Don't Do It!

I phoned Home Choice Warranty in the evening about 9pm. The service rep was very courteous and concerned. He gave me all pertinent information and assured me it would be taken care of the next day. Which was fine. I placed a container under the sink to catch the leaking water run. In the morning Home Choice contacted me as soon as they contracted with a plumber. He was kind to come before noon. He replaced the unit properly and made sure there was no longer any leakage. It has been fine since. I really appreciate the prompt service and the high level of competency to get the job well done. Thank you so very much.

Furnace stopped working. We had no heat in the house. I called Choice and was assigned a company for repair. From the time of my phone call to the time I received help, a representative called to let me know they scheduled a tech in my home that afternoon and we had heat that night. What a pleasant experience for us and we are thrilled with our first experience with the company.

We made a request for repair service for our clothes dryer through Choice Home Warranty. The call to customer service was a great experience. The customer service rep was very helpful and responded quickly to set up a service center to schedule an appointment to make the necessary repairs. The service tech arrived as scheduled and made the necessary repairs to get our appliance back in service. Overall it was a great experience, and I appreciate Choice Home warranty for the follow up to make sure that we were satisfied with the service and repair.

Our main air conditioner was low on Freon and not cooling properly. I called for service and within 2 hours the technician came to review the issue. He did need to return to his shop to pick-up a required service item, and the whole system was running properly by the end of the day.

All the people I came in contact with were courteous and efficient.

The process was very easy and CHW made it very easy! They were very quick at getting in touch with me to let me know who would be working with us to fix our heat pump. I would highly recommend this service to my friends!

I work 11 hours a day and I am rarely home. Sunday as I was doing dishes my garbage disposal broke. My sink was full of water and I didn't know what I would do. I had recently switched to Choice Home Warranty because my previous company kept raising their service fee rates and any issue was not dealt with in a timely manner. I called CHW around 7p.m. and spoke to a real person who took my information and sent my request off. The next day EVA, LLC called and asked when it would be convenient for them to come check out my garbage disposal. I explained that Monday (the next day) was my ONLY day off. They assured me that they would be there. As promised they showed up, replaced my garbage disposal and were done within 45 min. Thank you CHW for contracting this company and thank you for making my disaster a priority.

Everything went well with my experience when I submitted a claim. I submitted the claim on Monday and it was fixed by that Thursday. The claims representative was courteous and able to answer questions. It was a very stressful time being without air on a very hot week in the year. And with them responding as quick as they did made it less stress for me because they came through and did what they say. And I did not have to keep calling back and wondering if something was going to happen. They handled the situation in a very professional way that they gave me less stress.

Choice emailed me and I checked it out. It was the first time I was doing that. I’ve been with them since last year. I had a very good experience with them. I had a problem at the beginning and called them up after a month because I was waiting on this company that they recommended. And then they sent me someone else and it’s fixed, it’s done. So I’m extremely very happy with the company! I did send an email to Choice on how courteous they were and everything.

I keep receiving calls in regards to signing up for the home warranty. I have told the customer service representatives numerous times that I am already a customer. However, I continue to receive these calls and emails. The warranty is well worth the money spent and I was very pleased with the service.

I cannot brag enough about Choice Home Warranty! We have had the coverage just a few months and nearly chose NOT to sign up for it. But thank goodness we did. We had good working appliances... Why did we need to spend probably useless money on them? WRONG! Soon after our "waiting period" was over, our washing machine decided to flood our kitchen! The longest delay was my not calling ASAP, repair done and serviceman GONE within hours after call. Another few weeks pass and our dryer runs for hours and there's no heat. Sunday night after 6pm, I call CHW. I can't believe it but a live person answers the phone. I make claim. Within 2 hours, serviceman calls to schedule for next day. He comes within the time window that we set, repair made. CHW makes HAPPY HOMES!!

Your customer service department was on point with the issues I had with my washer. The company you sent out was not good at all, but you sent another company right out and the problem was resolve. I like the way you respond to the customer through email. That's awesome. I can say that I will recommend this company to other family members. Job well done.

I called, made an appointment. The contractor called me back in no time. He came the next day ready to work. He was very professional and he knew his job. He fixed my oven in no time after he troubleshooted the problem. It needed an ignition switch. I was very pleased with his service.

I am very happy with the service I've received since I've been a customer. This is the second service I've had since I became a customer of yours. The Electrician Serviceman was very knowledgeable, efficient and clean. I will be telling my friends and neighbors about your service. Thank you again.

My first time in using this plan was absolutely wonderful. I called for service at approximately 8:30 a.m. and repair contractor was at my home at exactly 11:30 a.m. and repaired my furnace quickly and effectively. I was also pleased with the customer service person who took my call. I have already recommended Choice to two close friends.

Choice Home Warranty called and placed two service calls that needed to be ASAP, which we did. We called for approval on both service calls and they rejected both. We did the bill just as they requested and then called and said "don't call us for anymore service calls since you wouldn't let us repair anything." This was done 5/30/13 and as of today 11/12/13 I still have not received either payment. I have called several times and they are very rude and won't pay.

Both providers provided professional, courteous, and timely repairs to (i) indoor plumbing and (ii) the clothes drier.

The technicians were on time and efficient. Repairs were made promptly and everything is working great now. I also signed up for a maintenance program.

My heat would not come on. I called Choice and they immediately gave me the phone number of a company to call. It was fixed in a timely manner.

Had a problem. Made a Call. Problem taken Care of. Simple as that. Great service. Great Response time. Great Experience. Glad we have the coverage.

The reason why I chose Choice was they’ve got the best coverage and a reasonable price. My experience when I submit a claim is really good. They have done a good job - I have no complaints. I have no problem with the claims representatives. They’d take care of it very good if there was a problem we have. They are highly recommended... I already recommended to a friend.

I’ve had Choice for about 4 years now on rental property. They gave me a few months free or something like that is what drove me to it. I wasn’t prepared for the cost of it and just do it for catastrophic failure.

About two weeks ago I had a claim with this company, and they sent me a service technician to check my heat. The technician told me that the electronic card was bad and it needed to be replaced. After several missed appointments (from the technician's end), I called the warranty company and asked for a new technician. They then sent me an email denying my claim. They said that after they talked to the technician, there was no need for the card to be changed. When I called customer service back, they were rude to the point that they hung up on me. I asked them to conference me with the technician, but they refused. They were confrontational, and made little effort to solve the problem. I feel like they took my money and were not going to help.

My experience with reporting the problem to Choice was seamless. I promptly received notification that a company had been assigned to fix my air conditioning. The repairman showed up when he said he would. He explained the problem, replaced the broken part, and had cool air flowing again in no time. Thank you!

We went with Choice because it was a little bit cheaper. When we submitted a claim, the repairman did an excellent job on fixing the heater. Interaction with the claims representative was fine. They were very prompt.

The particular reason why I chose Choice over a different home warranty provider basically came down to coverage and cost, and I felt pretty comfortable with the folks talking to me. The sales folks made it sound like it was a good deal, which so far has been. The experience with them was very easy. I had no problem at all. I had one claim so far submitted and they responded very quickly. Everything went just fine. I was pretty happy. They were very courteous and prompt and the repair is done very well with a reasonable price.

Staff was helpful and friendly on the phone. Repair man contacted us within an hour and disposal was fixed the next day. The contractor was friendly and knowledgeable.

We called CHW since our dishwasher had stopped working. Within hours we had a service technician calling us and making the initial appointment. They were very prompt and courteous, excellent service.

Our bathroom tub was backing up. I call c. h. w. and they got somebody right on it. I am very happy with c.h.w. Thank You.

My experience with Choice Home Warranty was better than I could imagine. When I discovered my issue with my plumbing, I contacted CHW and within one hour, a plumber was at my location and my pipes were clear. Purchasing this policy was one of the best decisions I've made. Thank you Choice Home Warranty!

Service is good. When the service man repair a ceiling fan he knew what he was doing and it did not take him long to do the job.

Stopped working in the late night. Called Choice, was contacted by Service Co. next morning. They came over and checked it out and came back the next day. Replaced a circuit board and fan motor. Thanks to them I'm warm again.

Both times I've called Choice: one for clogged toilet and then garbage disposal. I've been very pleased with how quickly the matter is dealt with and the service company has been extremely nice to deal with. I'm very pleased with my decision to go with Choice Home Warranty.

Called Choice Home Warranty about heater needing fixed. There were no questions asked. They were very willing to meet my needs. I would recommend them to all my friends and family.

I appreciate the fact that my monthly payments are automatically deducted from my credit card. One less thing to worry about.

My claim was handled quickly, and I received a call notifying me that my check would be arriving within 30 days.

I have a full coverage warranty for our house. I have had a dishwasher fixed, a oven and presently a microwave went out. All Whirlpool products. Top of the line when our house was built 13 yrs ago. This warranty I have used 3 times only in the last 3 yrs and am very happy with the subcontractors, the Choice Warranty claims department, most of all the sales people who work hard to help an individual with their requirements on what a person wants for their coverage, etc.

Tristar was excellent for the fan, but they cancelled their appointment twice. Their service was very good. The ad antique microwave was also excellent and very timely.

I received outstanding customer service from John ** concerning my contracts and recommendations.

Our dryer decided to stop working one evening. Faced with high repair bills and a little embarrassment that I do not know how to fix it, I remembered I bought the warranty coverage from Choice Home Warranty. We placed a call and they sent out a repairman the same day. All we owed was our agreed upon co-pay and their thanks for ease and excellence.

I was looking for a home warranty company on the internet and that’s how I found out about CHW. The experience when I submitted a claim has been great. The process was easy. I made them talk to me. I made sure they send out a technician. He comes out, figures it out and tells somebody to fix it and I pay the service fee and he goes on and is done. I’m happy with Choice so far. It has been more than completely satisfactory.

I received an email from Choice Home Warranty and responded to the email inquiring what services are covered, what's the price. It was the things that were covered and the price I was offered that I chose to go with them. It was much less than I was willing to pay and I was offered additional coverage. I didn't have a problem when I submitted a claim. It was like just what I did with my other service, make a call, make my claim and that was really it. It's a very easy process. I haven't had a problem yet.

Great response time with handling claim. Technicians dispatched are always professional and do high quality job. Thank you!

We requested repair for our pool pump, which stopped a few days ago. Received quick response from CHW and got referred to a local pool service company, the Crystal Blue Pool and Spa in Lutz/Tampa. I called and Mr. Mike ** gave us an appointment. He showed up right on time and gave a very knowledgeable and efficient work. Within a few hours, the pump was replaced, pumping like new. I give my highest recommendations for Mr. ** service. He certainly met my high expectations. I will ask him to do all my pool maintenance in the future. Thank you, Mr. **. Thank you Blue Crystal Pools and thank you CHW!

I called about 1 toilet having a overflowing problem. The gentleman fixed the toilet and checked the other 2 and replaced a few things.

Washer quit working and stove had an error code. CHW was on top of the situation from my first phone call. Gave me the name and number for technician and continued with follow up until the repairs were completed. Great customer service.

I had a situation with the assigned plumber to my claim who diagnosed the problem wrong and cost me money instead. Your company was able to step in and solve the problem with less stress to me and that meant a lot. I was totally satisfied with the way your company handle the problem and thanks.

Next day service was prompt and repairman had the parts to complete repair right away.

Service at CHW to start the claim was perfect. Rep on the phone was polite and seemed very knowledgeable about warranties. She processed the claim quickly and we had a repair company set up a service call within mins after the claim was filed.

Heard from tech very quickly after reporting to CW. And very accommodating. Did the best they could to fix the problem but could not, so heard from CW and had to get new dryer. Only wish could have received a little more towards a new one but overall very satisfied with my experience.

Hot water heater leaked. Guess what? CHW doesn't cover replacing a tank that goes bad. SERIOUSLY??? ARE YOU ** kidding me? If a hot water heater fails, 99.9% of the time it is the TANK! Had American Home Shield before and they replaced hot water tank without question. It wasn't until I said I wanted to cancel my policy and wanted a refund they decided to offer me $500 as a "good will" offer... and I'm left to pay the other $350. And, the plumber said they don't pay on time so he didn't even want to do my work. NEVER NEVER NEVER again would I use them. I feel totally screwed.

The tech arrived earlier than expected. He had the broken unit out and the new one in place and working in less than a half hour. Paid the copay and he was gone. He cleaned up what little mess there was and took the broken unit. Very pleased with the service and the quality of the product replacement.

It was getting cold and I hit the heat button. NOTHING HAPPENED. So I called "CHOICE HOME WARRANTY". They got right on it. Within an hour I had an appointment for diagnosis and needed repairs. Well, of course as there are hundreds of possibilities on the needed part, it had to be ordered. Shortly thereafter the tech called back and let me know the part was on the way. Then he called the next day for a convenient time for installation. Now that’s service - always keeping the concerned homeowner in the loop in the know. The next day my furnace had a NEW Motherboard and is working fine. All for the price of the service call.

I received service on the same day I made a request. The plumber was very professional.

I'm completing this survey but I don't want my name or email address on any website for public viewing. I'm very satisfied with the service I received on my garage door opener. Done professionally.

This was my first warranty claim with this company. I was impressed with their immediate attention to my problem and their communication about who, what, and when my claim would be taken care of. The company arrived on time and fixed my problem. I was very happy with the response of Choice Home Warranty and their assigned contractor who fixed my problem.

It was my first time doing it. So far, it has been really good. I didn’t have any problem when I submitted a claim. It was easy to do… You just make a phone call. The claims rep was courteous and answered all my questions. I’m happy I chose them. I have no complaints. When I call and have a problem with something here in the house, they refer me to somebody and they normally come that day or the next day.

We have had CHW for about 3 months and our well pump went out. We called and the text arrived 2 hours late. The tech found it was a switch that went bad. He called CHW to get to ok to fix it. CHW said the switch was not covered. We asked what is covered. He stated that the well pump only. So we pay extra for the well pump but anything that makes the well pump work is not covered? Great company to go with, NOT.... We did have American Home Shield for seven years and changed because CHW was a little cheaper. I guess you get what you pay for. Shoot me now.... WE will be going back to American Home Shield.

I had my downstairs unit fail, only to find out my upstairs unit wasn't working correctly either. Choice had a service contractor call me to make an appointment and the company was prompt and timely in communication and service. They repaired both systems to operable condition immediately, but ordered a part to complete the repairs. When the part came in, they installed it on their own without us even knowing, but now have the system in tip top shape. Good job!

Repairmen came to our house and our stove needed $420-ISH of repairs, and Choice Home Warranty would not cover it, so the repairmen said they would buy us a new stove. Yeah is what I thought, and angry is felt. We bought our house brand new 7 years ago, and they are giving me $355 dollars for a stove that is (told to me by the repairmen) about $2000.00 to replace new. Customer service is poor and would not let me talk to supervisor. I finally got my way and they transferred me to a supervisor... Actually, I went to the customer service queue again. Please shop around. This is not the company that you want to go with. PS: Customer service told me that the most they will pay out is $1,500.00 max if your ac unit goes out. If it's more than that, they write you a check and wish you the best of luck.

Had a dryer that was making loud noises and Choice did a great job with a repairman taking care of the problem.

When I was searching for a home warranty provider, I did look at a few others. At the time Choice seemed to be the best one... I did have a good experience with them when I submitted a claim. Very seamless and quick and everything went pretty fast and got fixed. It was excellent.

CHW put us in touch with Tempest Tech Appliance Repair. Darrin ** answered promptly and came out the same day. He gave us excellent service and we would definitely use them again.

I was treated respectfully; the associate who fixed both problems (with garage door opener/garbage disposal) was very friendly and fixed both very quickly. He knew exactly his job. I am very happy to have Choice as my warranty co. Thank you.

This is my second year with Choice Home Warranty, and I have to say, that they've been the best warranty company I've had. They provide excellent customer service, with immediate response and great reliability. I would recommend them to anybody.

The technician was on time and did a very thorough inspection of the furnace. He eased our minds that there was no co2 leakage from the furnace into the house. As I had just had another company tell me we did have a co2 problem and furnace needed replacing.

The technician felt like family. Very friendly guy and caring service. I could not be happier with the experience!

My last call for a service technician was very upsetting. My stove had broken and Choice Warranty had no technicians that were available to come to my home to fix it. I was told I could call any contractor and obtain a quote. When the contractor came and provided the quote, Choice didn't want to cover the repairs. I had to argue with several customer service reps and managers to receive the minimum so I can buy a new stove. I was always told if the item couldn't be repaired they would replace the stove. I was not provided the full amount of a stove but only the cost of the repair. I plan to find another warranty company soon. Choice also doesn't have anyone to fix my appliance to date.

I placed a service request online and a company, Commercial Development and Maintenance, was quickly dispatched. Some diagnostic testing revealed a broken heating element. The part had to be ordered but the follow up visit to install the part was quickly scheduled. Both technicians was very courteous and skilled. I was very happy with the ease and $45 price for the repair.

Our main drain in our basement backed up on Thursday. We called CHW and they sent us one of their fabulous automated calls about who to contact to set up a time. We called. No answer. Called 3 more times in 4 hours. No return calls. Called Choice back, got another contractor automated called to us. Called, left message, guy finally returns out call on Friday afternoon. Says he "MAY" be able to come out on Saturday, that he would call us. We finally got in touch with him on Saturday afternoon. He tells us that he didn't want to drive "all the way out" to our house on a weekend and that he wouldn't be able to come out until TUESDAY. Putting this into perspective, I have two boys and a husband living here. I have fecal matter floating on my basement floor and we are driving to McDonald's to use the restroom with gas at $3.25 a gallon. They keep shoving this "reimbursement" thing down my throat and that's not what I pay them for.

Choice Home Warranty claims have been hassle-free and professional. Truly taking the stress out of home repair issues.

My experience with Choice Home Warranty has been extremely excellent! They were so helpful at a very stressful time and sent a most excellent plumbing service to my aid. Thank you so very much!

So far, so good. Very responsive - I had to find my own repair person and have submitted the claim reimbursement form. Am awaiting the check. Hoping the service as good as it has been!

We were looking at getting a policy and they were the latest email at my box and it seemed like it was okay that’s why we took out an insurance policy with them. The actual claims process is okay. Choice Home Warranty has 24-hour reporting. It’s usually more difficult to schedule a provider to actually come out and investigate in the claims process. I also wasn’t satisfied with the initial buy-out offer that they had on my appliance. They were unable to tell me what they based that number on. They did elevate their offer and told me it will take six weeks to receive a check. So overall experience is not positive, from the time it took to remediate the problem to the time involved to actually receive payment back on the item. If I knew that was what the solution was going to be, I would have probably just outright pushed the item instead of waiting for the couple of weeks it took to get the repair and back and forth done.

My experience with trust warranties was good from the start and the finish on the payment plan. When I called them to come to do the repairs I had no problems to pay my deductible. The guy says that technician service my air conditioning system repaired it and he left. I had no missed call from the company to make sure the technician did a quality job and that she's hard to find.

I made request for repair job to my stove. Within an hour I was given info re: appliance repair co. tel. #. I was contacted by the CO. & appt was made for technician to show up. This I consider to be superb service..

Purchased a Choice Home Warranty 11 months ago and forgot that I had it. Last month when our 3 year old washing machine stopped working and my wife went crazy on me about getting it fixed, I decided to run up the street to a rental property we own that had an extra washing machine in the storage room. It was an old machine that back when we lived in that house our dryer died and we bought a combo washer dryer. Since that machine still worked I kept it and it's been sitting there for 5 years. I brought it over here and moved the broken machine 10 feet to the garage to haul it off.

Microwave just stopped working as we were in the kitchen preparing dinner. Choice sent out a repairman who looked over the microwave and said there was too much wrong to repair and that we would be getting a new one from Choice. After 2 days we called Choice and they said the claim had been denied because the problem had been caused by a power surge. There had been no power surge. When we called the repairman, he said that when he called the company that they insisted that it had been a power surge even though he insisted he didn't think it had been. We have protested, but they have not gotten back to us even though they promised to yesterday. It has not been a positive experience and we will not do business with them in the future.

Called in my AC not working. The call taker was very nice & helpful. Explained the time frame of the call. They had the service company on line & she explained it would be the next day between certain hours. I explained my medical condition. The service company would get to it as soon as possible & if they had a cancellation they would call me. The service company called me & said they had a cancel. They were out the same day & fixed my AC. We were ecstatic. Thank you Choice Home and The Service Co. & their Tech for their fine service.

Excellent response. Contractor was on the scene early AM the next day to replace the door opener…Great follow up, was back in business very quickly.

I called them Tuesday mid-day. I had a service technician on site the next day. He provided feedback to claims office. They determined the repair was too expensive. The washer was apparently 15 years old. They provide $300 to help replace it.

Very happy with the results of my claim. However, hopefully they don't use or recommend Sub Zero Mechanical as their customer service is terrible. Had to request a second repair company.

I recently purchased a Choice Home Warranty policy and within a few weeks of my policy becoming valid, I needed a repair to my garbage disposal. It was done quickly and without question. Several weeks later I had a air conditioner problem and the repairman indicated it needed a new motor. Choice Home Warranty approved the repair quickly and gave me great follow up support. I am very happy with purchasing this policy and would recommend them to anyone.

We have had excellent service from this company. They respond quickly to your request for service. The service techs they send to your home are efficient, knowledgeable and prompt.

Last April Choice Warranty called me about purchasing a warranty for my home. Mind you I DID not call them. They called me. The man was very pleasant and explained to me what would be covered and what wouldn't. It sounded to me so I agree to purchase it. When I bought my house there was a warranty with it and I never renewed it. It was last April when I bought it from Choice Warranty. I even put extra coverage for roof leaks and my septic and an extra refrigerator. They explained to me I would not be covered for the first month which I understood.

It was very easy to schedule an appointment. CHW staff were very nice and accommodating, as was the Appliance Technician that came out. It was a pleasure dealing with them.

I had an AC repair that wasn't reimbursed that I believed to be clearly covered by my policy. Their personnel were rude and arrogant. After a long time CHW finally agreed to reimburse my repair cost. It appears they are making an effort to improve their service and public image. They did agree to reimburse my costs of that repair. Based on their efforts I would give them another chance as it's so rare that a company would attempt to correct grievances from past business dealings. The gentleman I spoke with was polite and understanding and said he would do his best to resolve my situation. He did exactly that. If they continue to operate like this they will be an outstanding company and one I wouldn't hesitate to deal with.

The pay was lower, and I’ve heard that they’re a pretty good company. So that’s the reason why I changed over to Choice Home Warranty and so far I am happy that I did. They have courteous claims reps who were able to provide answers to questions I had. They were good and easy to work with. But I’m still getting emails from them to join them. That’s the only thing I have that is bad about them.

When I submitted a claim, everything went on smoothly so it was a good experience. I did not have any problem. Choice Home Warranty is a great company and they always attend to their customers on a timely manner.

I went with Choice Home Warranty since their price was better. Recently had a claim and it was fine dealing with their claims representatives. My claim was taken care of very promptly. They decided the repairs weren’t cost effective to try to do so they gave me what they considered the value of the appliance and I consider it a fair amount. It was everything I expected. The only thing I would consider anything about problem is that they’re a little slow in cutting the check. From my understanding, the check wasn’t sent out until this past Friday. (They may only do them on the end of the month, but to me I would appreciate it if it was a little quicker. But it’s not a big deal.) I was worried then I called and the girl said it was mailed on a certain date. So then I really got concerned because it had been two weeks since they mailed it. But then I contacted them and they said it was incorrect - it was approved on that date. So it was a pretty lengthy cycle between the time they said they were going to settle the claim and the time they actually did and then forwarded the check.

We had been with American Home Shield for years and they just kept going up and up and up on their monthly fees. And then they went up to $75 co-pay for every time you call them. I was like, “That’s ridiculous.” So we switched to Choice Home Warranty. We’ve also recommended them to my neighbors and my son who’s with American Home Shield.

My microwave went out on a Friday night. I called CHW and I received a service call on Saturday. The company came out to repair it on Wednesday but it needed a part. It is supposed to be repaired by this week.

Choice Home Warranty was recommended to us. When we submitted a claim, they came out right away. Our interaction with the claims representative was good. They were courteous and able to answer any of our questions. We are happy that we chose them over a different warranty provider. They were great!

I’m happy that I chose Choice Home Warranty. Their website is pretty easy to navigate and very efficient. I already have a policy. The co-pay was lower. Everything has been fine and easy to do. Mostly, I’ve done it online and didn’t really talk to their people. My only issue is I get called about every 2 weeks from the sales department trying to sell me a new policy. I’m on the list somewhere and I tell them every time I already have a policy and they’ll say, “We’ll take you off the list.” And actually, somebody called me today. But aside from this, my experience with Choice has been great so far.

I submitted a claim with Choice Home Warranty and it was all handled very well. The company they sent out did what needed to be done and I had absolutely no complaints. Plus their fees were good which is why I chose them. I am happy that I chose Choice. It went actually just as I expected and according to our original agreement.

Very much satisfied with the service from LEDBETTER Plumbing. Very professional and efficient workers. I would recommend them to anyone!! Nice work. Thanks.

Outstanding service. Repairs completed next day after reporting the problem. Technicians on time as scheduled.

Choice was a little but more reasonable on their prices. I had a very good experience with them. Everybody’s friendly and the provider that came out was really, really good. The process was real easy, no problem. I am happy with my decision.

The other one I had went up on the price and they cut the number of items they covered and I’ve been with them 3 years and they started doing that - I didn’t like it so I started looking for another provider. I’ve been really pleased with Choice. It was good. I’ve dealt with them twice, and I haven’t had a single problem. They are very knowledgeable, courteous, very quick. I was surprised on how fast they got to me. Everything was perfect!

There was a spark in the wall and another outlet went out in the house. I called it in and someone was called in a hurry and I was able to set up the appointment fast. I thought this would take a few days before someone could come out and see what the problem was, but not with Choice Home Warranty. There was a problem when the electrician came out and I called it in and customer service took time to listen to me and sent a second person out the next day to fix everything. Again, I am so happy that it was taken serious and handled almost immediately and I no longer have to worry about my house. I will make sure to tell people I know about how great they are and that they should join. Thank you for all you do!!

I have been with CHW for 2 and 1/2 yrs, and I AM A HAPPY CAMPER. They not only process your claim, they follow up to make sure things are going as planned. I filed a claim, they made the arrangements with the repair man, and then two days later the manager, Mike **, called just to make sure everything was ok. They are good folks to be sure.

Signed up with this group because of lower cost, my bad. I was with American Home Shield which I am going to go back. Put in a claim on my air conditioner. It stopped working and it was the blower motor. They will not fix it, had to pay the guy who came out and told me what was wrong and then he just left the blower motor on my family room floor and left. Had to get on these people to have him come back put it back in! Not quality people they are using. I had to actually talk with a supervisor to get this guy to come back and put the unit back in and I don’t know if he will do that right. Do not use these people. You will be sorry.... I was.

I don't have to search for a repair person anymore. One phone call and they do the legwork to find the right technician. So far, I have called them for 4 repairs and all were performed quickly and all I had to pay was the $45 fee for the visit. One time, the repairs would have cost more than the appliance, so they paid to replace it. I have already mentioned CHW to family & friends & recommend them highly.

I purchased a contract in September. I called on October 9, 2013 to request service on my icemaker and my roof. I was told at that time I did not have coverage for the icemaker. I asked if I could add it to the policy and I was told I could but it would not make a difference because they would not cover it now. I said okay but I still need to have the roof repaired. I did not hear from Choice in a couple days so I followed up. I was told then they were having problems finding someone to come and repair the roof. I said okay. I waited for over a week and call back and got the same response. On October 22, 2013, I spoke with Tom and asked to speak with the CEO of the company which is Victor Mandalawi. Tom told me he was not in and he would have Mr. Mandalawi give me a call. I did not hear from him within 24 hours so I call back on October 23, 2013 and Tom answered the phone again.

The furnace quit working so I called Choice Home Warranty. A furnace repairman came that afternoon. Apparently, the blower motor seized up. While he was there, he found out, discovered that the heat exchanger has a crack in it. Choice Home Warranty sent me an email (instead of calling me) telling me to contact them immediately. They told me it was a pre-existing condition and they will not cover anything. It is an existing house not brand new. So I guess that covers their bases, everything is pre-existing. I did not know the heat exchanger had a crack in it and probably wouldn't know for a long time if the blower motor hadn't have seized up. What good is their warranty plan if they get out of everything so easily? The furnace man tried to talk to them about it and told me he would not be doing business any longer because this happens too often.

I went with Choice because they were cheaper compared to other providers. And when I submitted a claim, it was an easy process. I called them, they sent me somebody and the next business day, we had to call to get the approval. They were courteous and able to answer all my questions. I am happy that I chose them. Great customer service!

Their pricing is pretty competitive. It was a good experience - submitting a claim and talking with the claims representative. I am happy with them!

It was a good experience. All my paperworks, everything was all right. When I made a claim, it was all good. The service worker now was Laura. I had her number. She worked with me, and they were fine. The first time my washer broke, it was the worst thing in my life because it cost me $25 to wash, $15 to drive - the first time. So, that was enough for me. The man had come out here. But they said they will fix it but they will never fix it again or they will just buy my washing machine out for three-fifty. It’s been over a week. I haven’t received a check yet so I have been to the Laundromat twice and I had spent $60.

I am so satisfied with my whole experience with Choice Home Warranty. I am a new to this company and they fulfilled all my expectations. Reliable and knowledgeable service persons. Great turn around time.

My microwave failed and CHW sent a technician within two days. Tech determined trouble and parts needed. CHW determined that parts were too costly to repair. They offered me a buy out to replace the microwave. The cash offer was very fair. There was no hassle in getting done what was necessary. I was very satisfied.

I have used this service several times and have been extremely satisfied with their response and service by the personnel sent to perform maintenance required. Would recommend and have done so already to both of my children.

I was very pleased with the great customer service and within an hour after calling I had a number for a contractor. Can't get no better than that. Thanks.

We currently have Choice Home Warranties on two houses. Prior to Choice, we were with American Home Shield and there is no comparison to the service we receive from Choice. We live in a rural area and there are limited companies for home repair. Springfield, MO is over an hour away. We had two service companies that refused to deal with AHS due to poor payment and slow response time to the customer. It took usually 30 minutes or more to wait on the phone to report a problem. With Choice, the longest time I have waited was 10 minutes. Normally, Choice will answer right away. I would recommend Choice to anyone looking for a warranty company.

What a great experience! Thank you CHW for responding so quickly to our AC emergency and referring us to such an excellent repair company (Armadillo Air) as well. You continue to treat us professionally and take good care of us.

They came out to service my freezer and the gentleman said the compressor was out. After all, it is 13 years old and they go out. I was told how lucky I was that it lasted this long. I asked how much for the repair and it was over $2000.00 because it's a Sub Zero. They denied the claim and said that we failed to clean it. Funny thing is my husband cleans it about every year. I demanded my money back and they refused. They are arrogant and if they won't do the work they just blow you off. I am looking into getting an attorney and putting together a class action lawsuit. If you are interested please email me at **. I am contacting a lawyer today.

I have two home warranties with Choice. I decided to go with them because of their price point for when a service call comes out. It’s been good when I submitted a claim. I have one here and at a home in Houston. They were real courteous. However I have had a little concern about something I thought was covered that wasn’t. I just wish they would explain their coverage (you would think they covered the whole thing, not just parts of it). I have recommended Choice.

Choice gave me the option to pay monthly and that’s been a big factor in my decision to go with them. I was very satisfied. They responded immediately. I had a technician and he was at the house the very next day I scheduled. And I had no problems after that. They were courteous.

My dryer motor seized and I called Choice. The repairman came 3 hours late on a Friday at 7 pm. He stated the motor needed to be replaced and he would send in a report on Monday. On Monday, Choice called and stated they would not cover the repair because of a lack of ventilation in the laundry area. I have lived in the home for 14 years and gave away my last dryer after 11 years to get a more green unit. It worked perfectly. I have had the dryer line to the outside cleaned in the last year. They stated there was dog hair under the dryer. I am 74 and cannot lift the dryer to vacuum under it. They also came to repair my washer and also declined to cover that. I had them send a repairman to fix a loose toilet and after 3 weeks the toilet was loose again. When I called and said I was going to cancel my contract which I prepaid for 3 years, they offered me $250 towards a new dryer. I also had referred my sister and they had promised me a free service call which I never received. I spent 15 years with American Home Shield and never had any problems. Be wary.

BEWARE! This company picks and chooses which parts of their contract (read: loopholes) to honor when dealing with a claim. I have a clothes washer that broke while my tenants were living in the home. Rather than letting me know, my tenants put a stackable machine in there, of which only the washer worked.... They left it in the garage when they moved out, and when I made the claim on my broken washing machine, Choice Home Warranty refused to pay for it to be fixed, because the stackable machine still worked. REALLY? I am supposed to have a stackable washer with non-working dryer, and my original working dryer sitting next to each other? The stackable is not even mine, but since it is in my house, "it has to be yours, 'chuckle'..."

It's good company providing on time service available and skilled person do all the repair.

The first time, almost four months ago, I received an email from Choice. I called them up and the gentleman answered the phone. He asked me if I wanted four years which will be less expensive. I answered, “Let me try one year.” At least, see what will happen. He accepted and after three months, my garbage disposal broke. They didn’t give me a hard time or anything. They came and they fixed it. So far, I’m very happy. They’re nice to me and I appreciate it.

It’s all fine this time. Everything went like it’s supposed to. So we were very pleased with Choice this time.

Somebody from Choice called me. They didn’t confirm so I told them to cancel it. Then he called me and said that would never happen again. And he seemed to be pretty square so I stayed with Choice. It was August and my air conditioner was gone. They followed up when I registered a claim. They gave me the contractor and said they’d call me which he did. He showed up. It was like 102 in the shade. So the contractor did a good job. He had a problem getting the motor but it wasn’t his fault. They didn’t have it in stock so we had to order it. But they followed up. They’re a pretty decent contractor. I was pleased with them. They said what they were going to do and they did it. They took care of the business, both from Choice and their contractor. I was very happy with the experience.

Contacted CHW on 10/15 because my air conditioner was not working. The problem was completely resolved with 24 hours. Would highly recommend this coverage.

We went for Choice mainly for the cost. They gave me a real good deal. When we submitted a claim, it was on a weekend and the service guy that answered the phone told me they didn’t have anybody on the list to call. I said, “Well, it’s hot and we are up in age and my husband has to work a 12-hour shift. We cannot be without an air conditioner.” He said, “You can call your own and then we can reimburse you.” But they didn’t say there was a limit and they didn’t say it had to be approved. So I got my guy that does the maintenance every year to come out and of course, it was time and a half. So it ended up being $252. And they say they’re going to reimburse $150. I’m still waiting. I haven’t received it. So I don’t know. I need to put in a call to them but we’re very busy right now. So it hadn’t been put on my list to call back. Then it went out again and I called and they sent a yo-yo out that said the fan went out, the compressors burned, so he was going to send in a report that night because all that had to be new. Well, for 24 hours, he never sent in the report. So they reassigned it. That guy got out here. It was minor. He fixed it. It was done. So it was kind of bad but it ended good other than I still don’t have my reimbursement.

It’s been so long ago since I chose Choice. I just needed one and I liked what they had to offer, and the fact that their deductibles were lower than anybody else’s. I had to submit two claims this year and both times, they were very helpful in finding someone in my area to come and do my repairs. They were very timely and it was really no hassle. My garage door opener went out and then my pool motor burned out. I was very happy with what they did. In fact, I have recommended it to a family member who just built a new home but has a rent home, the former home that they lived in, and it’s still a very nice house. But it’s going on 10 years old so things are going to need to start being repaired. I suggested to her that that would be a good investment for her to make - to get home warranty.

I had a small hiccup during my experience this time with my service call. It was immediately dealt with by Russ, the supervisor that I was transferred to. He was very nice and apologetic.

Had a few occasions to use services. Contractors are prompt, courteous and professional; even went beyond customary service call. Choice follow-up is superb! Wouldn't hesitate to recommend. As single senior homeowner, on tight budget, consider this a necessary expenditure and money well spent.

Replaced one door opener with quality device, promptly and efficiently. Thanks. Also added another opener for a second door for $50 extra charge.

We had an issue with our AC not cooling. Choice got technician the same day that I called in for the service request and the technician called to schedule us the same day! The service was superb all the way around! Great customers service with Choice and the technician.

The morning of 10/17/2013, I requested a warranty call and within a matter of minutes, the claim was submitted to a local contractor. The repair was complete by the end of the day and my heat was working again. I could not have asked for better service from both CHW and the local contractor. Thanks Choice Home Warranty.

A contractor's contact info was sent. I contacted the contractor and he was professional and courteous. He addressed the problem and replaced the unit. It was the first time I submitted a claim and was pretty unsure about the process or the legitimacy of Choice Home. I was exceptionally pleased with the process and have recommended you guys to family and neighbors.

I had a leak under my sink so I called Choice and got a claim number and a plumber to call within ten minutes. I love it because no one likes water under the sink, not good!!!

Technician from Integrity came and repaired my dryer in a reasonable amount of time. My dryer is working good. I am happy with the results and Choice Home Warranty was very prompt in arranging the repair.

It wasn’t a huge emergency. It was a garbage disposal, and they did come out the following day. And they were very efficient and they worked well.

Choice Home Warranty was something that was offered to us so we went for it. When we submitted a claim, I didn’t realize how fast it was going to be. I thought it was going to be repairable but I come to find out it wasn’t, and I called. I gave it a day or two. I didn’t realize that they emailed me the next day. And I saw about two days later that they emailed us. They’ve been trying to reach me. Of course, I called them back. And then they let me know that we need to have the washing machine replaced and saying in the process that we will have to go and look for a washing machine. But now, I remember when joining, the young lady had said, “No, we’re going to send you a check and you got to go get it.” I was like, “Wow!” I was just telling one of my colleagues what had happened. And she said, “Who are you with?” I said, “Girl, Choice Home Warranty.” I rate them a 5.

I was late paying my payment and my air went out and couldn't get any services and was just due for that month. Paid the bill plus the next month and still didn't get any service. Still without air.

Dave ** was a wonderful repairman. He knew what he was doing. Very professional. I would recommend his company. He did a good job!

I bought a home warranty with this company and ran into problems with them when I needed to use it. My pool filter sprang a leak and they denied the claim. They claim that the big apparatus sitting by my pool is not a filter. The manufacturer calls it a filter. Any person that I have ever spoken with in Arizona that has this big tank by their pool calls it a filter. Choice Home Warranty calls it a cartridge that holds a filter. I will be filing a complaint with the Arizona Dept of Insurance against them tomorrow. I am betting that each of the people on this board with a pool also call it a filter. If there was a minus on the stars for rating, I would give it to them but I resent having to give them one star.

I called on my A/C on 10/4/13. The 2 service providers that Choice has weren't available to come out till 10/7 or 10/8. The service provider told me that Choice doesn't want to pay the contractors so I am not the priority customer. Customer service rep gave me authorization to call local HVAC company. I did have some come take a look. The unit was frozen because of low or no freon. The wall adapter was burnt. The tech removed the adapter because my house would have burnt down if we had to wait 3-4 days. Now Choice is refusing to refund $485.00. They are telling me they will refund $200.00 as good faith. I am telling everyone stay mile away from Choice Home. On 10/16/13, customer service rep (man) cursed me out, called me all kinds of names & hang up when I asked to speak with his manager.

We had prompt and courteous service. We are extremely happy. Thank you.

I'm a service provider that worked on appliances for Choice Home Warranty. I go get the jobs done but they do not pay their bills. I'm not a bank. They still owe me for a job I finished over 2 months ago. I call, they say checks in the mail. I will not do any more work for them sorry excuse for a company. So if you are a service contractor and call wanting you to do service for them I would run from their company unless you have money to just give away.

After making initial contact with CHW, I received notification that a work authorization had been initiated and it gave me the name and number for contact. I did so and made an appointment with the repair person after informing him of what was (or was not happening) with the refrigerator. The appointment was within a day and when he came for the initial assessment, he had brought along the part that he felt might be the problem. He was correct; the problem was fixed, and all was well with the world in a very timely manner.

I just searched the internet and looked Choice Home Warranty up and checked on what it said on there. Submitting a claim went very smoothly actually. And the technician that came out was very experienced and did a good job. Interactions with the claims rep were excellent. It went very, very smooth with no problems. It was exactly what we hoped for. I am happy with them. I’d recommend them.

CHW sent someone to our house to repair our air conditioner and that person stole $200.00 from us and never fix our air conditioner. When I reported this to CHW, they said there was nothing they could do.

I have had Choice Warranty Protection on my home for two years. They offer a great service with exceptional customer care at a reasonable price. When my garage door opener broke last year, they sent a technician right away. My garage door opener needed replacement because it was too old and couldn't be repaired. It was done, no questions asked, in a timely and efficient manner. Choice Warranty followed up making sure all was done right. I am extremely happy with their service and I would highly recommend them to anyone!

This is the worse company you can find. I really don't know how they're still in business. Be very careful. They owe me money for repairs I did for them. I'm calling the local channel to help me. The owe me 1400 for parts I ordered for their customer. I see other contractors had the same problem but I didn't check the reviews until now. Too late.

I have had so many bad experiences and I have a 6 year contract so I am sort of stuck. It costs too much to get out of it. I have written these comments on surveys but no one has even acknowledged them.

Choice Home Warranty seemed to be nicer and more willing to work with me. I had needs and the people I talked to were willing to talk and work with me on that. I was incredibly pleased and very happy with the experience when I submitted a claim. I live in a mobile home in a retirement in Florida. And I’ve never had blockage or anything like that happen to me before. And so it’s kind of difficult when you can’t do your dishes or anything because the sinks are totally backed up. They were incredibly helpful, quick. I couldn’t believe it. The plumber came out the same day. And he got the blockage out the same day and then he informed me that my garbage disposal was not working properly and was just about ready to go totally out. So they replaced my garbage disposal as well. So I’m very pleased.

Leak in pipe at water heater plus pump. He was very knowledgeable and did the work in a very clean and professional manner.

I have needed 3 minor warranty repairs and my response from the Choice service people has been outstanding. I am truly satisfied with my experience with Choice Home Warranty and would highly recommend their service.

My microwave and my garbage disposal both broke at the same time. They were both replaced by CHW without any problem. I called CHW in the morning and a repair company called me the same day. I was very pleased. I have recommended CHW to several neighbors.

I put in a claim for air conditioner problems. First, I was told a tech would be in contact within a few hours. No one called. It was 110 degree, I am disabled and have another severely disabled person in the home. I called back, was told that no techs in my area. I asked to speak to supervisor, was told they would check into it. Finally someone called, stated it would be 3 more days until he could come out. Then another company called and he came that same day. Found out a part within a part was not working properly. Called Choice Home. Said it would have to go into review another 48 hours. Was informed that the part is not covered so they would not fix. Said it's unusual for this to go out and so they would not cover it. I called the manufacturer. They said it could happen. The compressor was 12 years old, but Choice says it does not matter the age of unit. Because it was going to cost more than their limit I would have to incur the difference.

My garbage disposal was on the fritz and for my service call fee, I got a BRAND NEW disposal, better than what I previously had! The tech was awesome and friendly, and he worked very fast to get the job completed. Wonderful! Even the tech told me how great Choice Home Warranty was to be contracted with.

Had a claim on air conditioner called in and within 30 mins was given a contact who I called and made appt. for next day and work was completed on first call. Was very pleased with how fast all was taken care of.

I have two contracts with CHW because of the outstanding customer service and the qualified contractors. I have recently experienced my first denied claim and I am still unclear of the true reason for the denial. The contract clearly states the item should have been covered. At this point, I don’t know if I will renew my contract with them.

From start to finish, Choice Home Warranty was there for me. From the friendly customer service to the contractors, everyone was just great. Thanks, Choice Home Warranty, for being there when we needed you.

My washer failed and wouldn't spin or drain. I called CHW and reported the problem. They dispatched a repair company. Adobe Appliance came out, repaired the problem and life was once again great. I was impressed with the followup on both CHW's part and on the part of Adobe Appliance. Recommend CHW to everyone.

We have had CHW for a while now and have had a couple of occasions where we needed repairs done. Both times, the appointments were scheduled quickly. The technicians were courteous and arrived promptly, and the work done resolved the problems. The monthly fee is a reasonable amount to pay for the peace of mind it provides knowing that we will not be stuck with a huge unexpected repair bill if something breaks.

I called CHW and they had a repairman there to fix it. It was decided it wasn't worth fixing so CHW gave me $300 towards a new washer. I'd say this warranty program was definitely worth purchasing.

When submitting a claim it was handled fast and professionally. By having Choice Home Warranty it has helped my family by having to pay deductible and not having to spend hundreds of dollars for repairs or replacement. Thanks.

Over 6 times, techs were out to repair my dryer. In the end, I was told did not cover drum being broken. Well one of the techs broke the drum and taped it up. Supervisor denied claim and has earned my high disapproval for this company. I cancelled my 3-year plan but all my money (paid upfront) was not returned.

Choice Warranty is the best company I have ever been with. I'm going on my 3rd year with this company and I'm very happy. It's very affordable and customer service is excellent. I have recommended to all of my friends and family that are looking for a home warranty. Thank you Choice Warranty :)

I want more than anyone to be fair. One company said they would come out on a Sat. Can you believe a Sat.? Really, yes. No show, no show, no phone call. You called another co. Really nice guy. Be out @ 10:00. Monday. Really. Great. No come, no call. The service is really great. Washer works just as well as it did before it wasn't fixed. It runs on one cycle. Like it or not. Great service, want the iPad real bad. Almost as much as I want my washer fixed, maybe I want the tablet. It MIGHT work. If anyone reads this, tell me the secret to your taking my money for a contract and not providing service, do I win the tablet?????

I recently called out about my toilet dripping. In a matter of 5-10 minutes, I had the plumber's contact information. The customer service representative answered all my questions since I had never had a service call before. Well worth the money spent.

Last year, CHW helped a lot. I got my Garage Door Repaired, and My stove repaired when they had problems. This past year, when I have needed this service the most, twice I was denied due to exemptions that really are common and should be covered. Come to find out if I had stayed with AHS they would have been. My furnace went out with a bad bearing that should have been covered, but the tech said I had a bad heat exchanger, then exempted any repair, and this was not covered due to lack of maintenance, though I change filters monthly, and keep it clean, and I was checked a year prior during a repair AHS covered on the Air Conditioner.

Actually, I do a lot of research before I make any type of decision to get a service provider and based on different reviews, Choice Home Warranty had the best reviews. I’ve been with them for two years now and I’ve never had any issues. It’s solidified my loyalty to the company. I’ve only had to submit two claims but they were very seamless. They had great customer service. The providers were dispatched very quickly and I’ve never had a problem with filing a claim nor with any of the service providers. I give them a 5. I’ve already recommended them several times.

I have been speaking with Choice Home Warranty on and off on the internet and I like the price, the payment when they came out, where it was $45. It was a whole lot better than what I had. And the other people that I had were giving me real bad service. So I had decided to try somebody else. The experience when submitting a claim was fine. It was excellent. They were real courteous. They called us back on time. I didn’t have to stay on the line long. I was real pleased.

It was a great experience with Choice Home Warranty. They did everything I needed them to do and they came fast and got it done, everything. I would recommend them.

Very prompt and the follow-up was great. John ** helped me afterwards on the telephone. Great customer service!