Choice Home Warranty Reviews

My recent experience with a service call was beyond what I expected, not only was my need on the weekend the service tech called and schedule the visit within 1.5 hours of my first call, also came to my home and had everything needed to complete the service repair. I will renew this contract. Thank you for your professional service.

Choice Home Warranty exceeded my expectations with my first service call. My repair was handled in a very thorough, professional manner by the Heating/Cooling contractor assigned to my case. I found correspondence with Choice Home Warranty's phone representatives to be a pleasant and handled with a degree of compassion that was completely unexpected in today's age of poor customer service. I am glad I chose Choice Home Warranty over other similar companies... Job well done!

Excellent service and VERY PROMPT. During the coldest part of this past winter my heating system wasn't working. CHW was right on it and made every attempt to get the problem taken care of A.S.A.P.! The service techs they offer were also great! Follow up calls were also received to make sure that the problem was addressed properly and fixed. I highly recommend Home Choice Warranty.

Was very happy with the promptness of the call center and efficiency of the technicians service. This was the first time I had to use your service and I was very impressed!

Unfortunately I've had to call on Choice Warranty three times this month. One occasion, the issue was not covered and I was told right away. The other two issues - an oven that didn't work and a heater that wasn't coming on - were covered. Unfortunately the oven could not be repaired, but I was able to collect a pro-rated amount to assist with a new product. I've not received the check, but expect to receive it soon. The other issue, the heater, was handled right away as well and with the odd Texas weather, I was grateful I was able to make a call to a repair location and get someone out soon. All seems to be back in working order now, and I have the confidence that if and when another issue arises, it will be handled timely and in good form - thanks to Choice Warranty!

My overall experience was great. The greatest asset for CHW is the considerate, caring customer service representatives. They work with you every step of the way and make sure you receive the help you are looking for. Thanks guys!!!!

I was told I need to buy a new ceiling fan for the electrician to install for me. What I really appreciate is I am disabled but, choose to remain in my home. There is no way I can do these things for myself like I use to. CHW found a repairman, called him and he diagnosed my problem.

LRT Maintenance was here within 2 hours. They were polite and very efficient. I couldn't be happier with Choice.

Self cleaning part of oven quit working. The repairman got here when he said he would checked the out. He found the problem asap and ordered the part needed. He will call when part is in to install. Very happy with the service.

It was just smooth and seamless, extremely efficient!

Technician call very quickly. Scheduled my for next business day. Took a little longer than I would have liked to give final diagnosis (as this was a tenants washer and they are never happy) but still within 36 hours. Washer was beyond repair. Was given an offer for replacement but I could not find washer with amount offered so called back and CHW assisted me and worked with me to insure my satisfaction. I used to be with other warranty Company for a few years and always had problems. So glad I found CHW. Thanks.

When my washer went out I forgot I even had coverage for it, I called out a service person who told me the part would be $500. I didn't want to put that kind of money into it so paid the service call and said no. I later checked in with Choice and they said I was covered, they took the recommendation from the service call I already had and without question, paid me money towards a new machine. I was very happy with the service and the promptness of payment. Will recommend Choice often.

I am very happy in the manner that Choice Warranty resolved my problem. They sent out a repair man, he checked out the washer, checked it again thoroughly and found out it could not be repaired. Choice Warranty settled and allowed me to get another one. They resolved the problem.

I have been a homeowner for almost a year now and am very thankful to have Choice Home Warranty. I have needed several repairs and Choice Home Warranty treated my claims quickly and professionally. Thank you.

Fast response to my request. Arrived on time and very professional and polite. Will be back Friday to complete work. This is the first time I have used my contract since changing from AHS and I am very happy.

At 10:00am I noticed a problem with our bathroom stool. I immediately shut off the water to the stool and called Choice Home Warranty. They were very very professional and courteous. They told me they would contact a plumber and get back to me. Not more than 30 minutes later, they called back, giving me the name of the plumber with home I should get in contact to set a time for the repair. Then I immediately called the plumber. He arrived at my house at 2:00, just as he had scheduled. By 4:00 pm, the necessary repairs had been made and the repairman was on his way and I was a very happy person. I might add that CHW's selection of this plumber was an excellent choice as the plumber also was very very polite and helpful.

This was my first service call since being with Choice for about a year. Everything went very well. Was handled quickly. I felt the service tech went above and beyond his efforts the bring my heat back on. Great Job by all! Thank You Great job by Kedrick. Would strongly recommend this Co.

03/13/2014 Approx.4:00 PM: Reported my claim by telephone. 03/14/2014: Service man called and said he had a cancellation. He arrived at my home on time, diagnosed the problem with my freezer, and performed the repairs in about an hour. (defrosted evaporator coil and installed the air movement fan) I am very satisfied.

Our claim for dishwasher repair or replacement was handled quickly and efficiently by your team. We even told our friends last night to sign up.

I called to have a tech look at my refrigerator. He came and replaced some parts, left card and told me to call him if it need to be looked at within 30 days. I called but he never came out. Called CHW and they sent a new tech at no cost and it works great.

My dryer was blowing out cold air. Contacted CHW and they immediately contacted an appliance company. We then spoke with the Appliance company to set up a time for the repair. The appliance company was prompt, respectable, and fixed the dryer quickly and efficiently. I highly recommend CHW!

Had problem with fridge not cooling called and repairman was there in a couple days. Very good experience.

All electrical problems were addressed and fixed. Nice service technicians too.

My air conditioner was not operating. I contacted CHW about the issue. I had an option of having my own AC service company to come out and evaluate the problem or allow CHW to assign a provider. I decided to use their provider as I was not able not able to get an appointment with my provider in a timely manner. I received an e-mail with an assigned service provider the same afternoon. The service provider, PM Memories came to my home on time as scheduled. Paul was very knowledgeable, he quickly assessed the problem and replaced the part as needed.

I had a problem with my hot water heater. I called and Choice sent a plumber out. He lit the pilot and left. It went out again and again it went out. The plumber then decided it needed a new control panel. It took two days to get an answer from Choice Home. In the mean time I have been without hot water. Then the answer came. Labor would be $240.00 and they expected me to pay half. Huh? I thought that was why I was paying for a warranty! Needless to say I was furious. I told them to cancel my warranty and email me a copy of that cancellation. Of course I have never received that email. Biggest rip off I have ever seen.

Eventually, I was satisfied with the service. The drain blockage repair didn't include some parts I was hoping for, and I had to go to customer service several times to get the cut-off valves covered. The plumber, The Drain Cleaner, was excellent. He was on time and did excellent work.

I have had many repairs through choice and each one has been handled swiftly with a lot of assistance from the claims representatives and manager. I have recommended choice to everyone. They really have made home maintenance much easier to manage, because something can happen any time, it's great to know you're covered.

Was quick with plumbing problem.

My tenants had a leak in the bath of their home that was leaking into the downstairs kitchen. The tenants offer only that little bit of information, but when I called the problem in, Choice Home Warranty got the problem taken care of quickly. Thank you.

My heating system got broke at 08:00pm. I called them and within 5 mins, they have assigned technician. And I called technician and he came next day at 10:00 am and fixed heating system. Overall, I am happy with service and recommended to my friends.

My dish washer was not starting. I called and the technician responded back very quickly. We made arrangement for him to repair very quickly. When he arrived, he was very professional and smart. He identified the problem right away and ordered the part then came back to complete the job. The whole process only took 2 days. I was so happy and recommended Choice to my neighbor and they are in the process of purchasing Choice.

Complete the job of fixing my washer in record time.

Choice Home Warranty were very punctual and followed the progress of the job from start to finish.

Our claim was processed professionally and timely. I would recommend Choice Home Warranty to my neighbors, family, and friends!

Would not cycle. Holding water. Technician came and said part would have to be ordered. Left, called about 20 minutes later to say a shipment of parts had been delivered to the parts house. Came back about and hour later, installed part and my machine was running again.

I called CHW and within minutes, I had a confirming email that dispatch was notified about my problem.

The service I received for my water heater from LP Mechanical was excellent. The services from LP and Choice Home Warranty were professional, courteous and pleasant. I have hot water now thanks to you!

I was very pleased with the quick response time to diagnose the problem with my washer. Unfortunately, my washer was beyond repair but CHW mailed me a check to help replace the washer to get me back up and running. Thanks.

Our heating system blower motor burned out. We submitted a claim early in the morning, a technician was at our house by late morning and our heating system was working again by early afternoon. We were very happy with the whole process! Thanks to the technician and Choice Home Warranty!!

The technician was very professional in everything from calling to confirm one hour prior to appointment and in explaining the problem to fixing it. The first repair did not solve the problem. So they returned with another part and solved the problem (we had snow and ice problems in the city). Kudos to Choice Home for choosing this company. Also, the repairman was very friendly and extremely professional. Thank you so much.

Had good customer service. Was a little disappointed with toilet needing to be re-anchored, but problem with flushing was fixed. Water heater was left as is for the time being.

They were very good at what they did. They knew the AC unit really well.

Our furnace stopped working on a recent winter day. I called to start the claim process. Filing the claim was simple and fast. The CHW rep. took the information, assigned a claim #, and told me that I would receive a call within 24 hours with the name of a local repairman. The call came within 3 hours, but there was no recommendation of a repairman: instead, the rep. told me to choose my own! That's great in a small town! I just called the man who installed it 12 years before! Love that! The rep. reminded me that the first $45 was my responsibility, and that the repairman would need to call in for authorization of repair and parts if the amount required exceeded $100. In my case, it did not, and now I'm just waiting on a $20 reimbursement. Great Experience!

Thank you for resolving our issue at 3:00 a.m. and having a plumber come out to fix our shower. Highly Recommended Company!!

CHW is extremely thorough and follow up to ensure you are getting serviced. They may state that they have tried to contact you and you haven't been contacted but their persistence in trying to get to you is stellar. They also are in touch with the vendor to ensure the accuracy of the issue and then the resolution. Any type of controversy is professionally discussed and handled as nothing always goes smoothly but that is why I gave them the excellent rating as they did handle the issues above my expectations. Thank you.

The service man was not able to fix the washer. He said he will request to order the part. The service provider was friendly and did his best.

I put in a claim at 8 at night. And by the next day at 3 the repair guy had gotten here and left. It was extremely fast and easy to get someone out here. I am very satisfied that it was so painless.

The warranty worked as it was supposed to. My garbage disposal was replaced with a new one.

The repairman from Reliable Appliance Repair was prompt and courteous. He did the job quickly and explained what he had done to me so I could understand. A very polite and knowledgeable young man.

Called with problem and had someone out the next day with the parts to fix the problem. Service company was courteous and professional. Would highly recommend Choice Home Warranty to everyone. Thank you for a pleasant "first" experience!

Great help and completely satisfied. Service man found the problem and took care of it in professional manner.

After a visit from service co. about my built in microwave, I was under the impression that it would be either repaired 100 % functional or replaced with a new one. Then found out that there will partial reimbursement towards a new one. The customer service rep gave me an amount that would not help me much financially to replace the unit, but she tried to talk to her supervisor and was able to increase the amount little more. Its not the increase amount that made me happy, its their willingness to listen to the customers concerns and expectations and more of giving it a try to make a difference.

I called regarding my A/C issue. Choice had someone out immediately to fix the problem. The service was professional and timely. I appreciated the efficient work they provided.

We were having trouble with our heating system. We called Choice and within an hour we heard from our local company. They arrived about 3 hours later and put a temporary fix on the unit. Told me that they would be back early the following week to make it permanent. They arrived the early part of the following week and the fix was made. We are very happy with Choice and to whom they sent the complaint.

The response was quick and easy. The technician was excellent. I'm very happy I choose choice warranty.

Your service and that of your contractor, Gfeller A/C and Heating did a great job. I am very pleased with the prompt and professional service.

I could not get my water heater lit so I called Choice and they gave me the claim number listed above. They told me to contact Ace Plumbing, which I did and got very quick service. My thanks goes out to Choice Home Warranty.

Our garage opener was broken and although we had to wait for parts, the company touched bases with us and let us know the expectant arrival date as well as work completion date. The workers were well informed and installed the new parts in a timely manner. The new parts exceeded our expectations.

I have experience with three Home Warranty companies and neither of them could compare to the outstanding service of CHW. CHW is very customer focus and easily accessible. They are prompt and will follow up on services performed. I would highly recommend to all home owners.

I had a fridge that went out. When called, Choice Warranty immediately gave me a claim number and sent a repairman out to check out the unit. It was beyond repair. I was immediately contacted by Choice Warranty and given a fair price for my old unit. I turned around and bought another fridge with the money and a little extra out of my pocket. But, it was worth it because I purchased a bigger fridge that'll hold more stuff.

My experience with Choice Warranty has been good so far. When I called and put in a claim for repair I was put in touch with an agent very promptly. I have not used the service for anything other than to get reimbursed for a claim that I paid for the repair and I'm sure that claim will be sent to me promptly also.

The service technicians were courteous and professional. The response was timely and the repair was completed correctly at the outset. No further problem is expected.

Outstanding customer service provided by the company and the technician from Watson Plumbing.

The technician called as soon as he received order and told me when to expect him. He arrived a little before the promised time. He was very respectful and courteous. Went about the job immediately after ascertaining what was the problem. Worked quickly and had me to check to see if drain was operating properly. Very courteous!

I had a problem with opening my garage door. I called choice to see if they could help me. And within 24 hrs my garage door was fixed. The person who came out was very well-trained and professional. Thanks Choice.

Sachan Corp, your vendor, and its service rep, Mario, provided timely and excellent service. The washer sensor was replaced with 24 hours of Mario's service call, but the dryer control board is no longer manufactured by GE. Sachan is searching for a source. So far, Sears is the only "find" with its own substitute part, but Sears reports that its repairman must install. CHW may need to do so as a last resort pending Sachan's efforts.

The men assured me the water heater is okay.

The service operator made a same day appointment and in several hours, my heat was restored... in a speedy time.

We had to contact CHW at 2 am to put in a claim for a Heat Pump issue, it was somewhat of an emergency as it was 20 degrees out. By 11 the next morning we had a technician contact and he was over to our house by 12:30. Very happy with the speedy service of CHW. Thank you.

Choice Home Warranty does indeed provide timely service. Whenever we have any issues, they normally either respond on that day or within the next day. We have been with Choice Home Warranty for a little while now and every time we have needed something, they have been there.

My garbage disposal wasn't working. I contacted choice home warranty and they got a very professional plumber out to my home to replace it and the plumbers were prompt and professional.

Technician was very polite and caring.

I called Choice Home Warranty for the first time since I have the contract... They have answer promptly and with courtesy... The technician arrive on time and the problem was fixed... I do recommend their service and I can assure that I will continue with my contract with them...

Appointment was set up the same day and the repair was completed the next day.. Excellent!!!

The company B&R that was sent to my home was very helpful and friendly. Not only did he fix the problem, but he also did some preventative maintenance as well. I appreciated the help and I am very pleased with the work.

You responded by E-mail. This caused miscommunication on the front end of our repair. We finally figured it all out & the repairs were done prompt & satisfactory. We feel this service will save us time & money in the future.

This is our second year with CHW and I was hesitant at first since I had poor experience with its competitor. When using the service, the garbage disposal repair was simply professional, prompt and complete!

CHW followed up on a recent claim for plumbing leak. There was a question as to what was and was not covered. Customer service handled the issue with professionalism running it up to their supervisor. Mark called me and said the claim would be covered much to my satisfaction. I was very happy with the service providers that have responded to my 2 claims this past year. They had a complete understanding of the CHW business model and were very professional.

Plumber did a great job fixing leak and only cost $45 dollars. Great Job!

After contacting Wallace Plumbing, Inc., of Boyd, Tx. for the service of my home water heater, the repairman made the necessary repairs of a heater element for the water heater in my home and the Wallace Plumbing, Inc., was paid the bill of $290.00 for parts and labor for said repairs and labor on 3/6/14 by check number 153.

My tenant called me and stated that the washing machine had quit working, Within 15 minutes I had resolution from CHW, within 2 hours I had contact from the repairing agency to come out and make repairs.

Repair tech was prompt and courteous. Job was completed promptly and using original mfg components. Excellent service. Thanks!

Technician came on time.

Everyone that I talked with from Choice was very helpful. They had my claim taken care of in a timely manner and I am happy with the results. I definitely recommend going with Choice for all of your home warranty needs. They are great!

I have a 10 year old over-the-counter that I have been using since we bought the house in 2003. It suddenly stopped working. Food is no longer warming-up. I called Choice Warranty right away and in less than 5 minutes a technician called to troubleshoot it over the phone. He could not make figure out the problem so I scheduled a visit at my convenient time I choose. The day of the service, the technician called an hour early informing me that he will be re-scheduling me because he has an emergency at home - that his wife called that their gas heater is not working and worried about frozen pipes.

Customer service was quick and professional. The technician solved our problem to our satisfaction. Thank you!

We purchased a home, new to us, but 40 years old just after a complete remodel. I felt it was very important to purchase a home warranty given the age of the home and not knowing the quality of work done during the remodel. It looked good but you can't always see everything. I'm very happy we purchased the home warranty. One week after moving in we lost a whole wall of outlets in our kitchen that weren't working. I called Choice home warranty and they gave me 3 options, which I selected one to come out and it took them about 2 hours to get down to exactly what the issue was and fixed it to our satisfaction. The call cost us a total of $45 and nothing more.

On Monday, March 3rd I filed a claim for our Maytag washing machine. The claim was assigned to Big D Appliance Services. Their service representative informed us he would arrive at our home between 11 AM and 1 PM. He arrived at 11:30 AM. He quickly diagnosed the problem and had the parts and tools to repair our washer immediately. He was very professional. We are very pleased with CHW's services and Big D Appliance. I have already recommended you to a friend.

plumb electronic - Everything is great except for refrigerator value.

Had to have furnace worked on but was a Saturday. So I used my own service company and was reimbursed minus tech's weekend fee, which I was ok with. The second party answer service person was extremely rude. The second 2 I called tried to start a conflict when I wasn't even upset.

This is the 2nd time I need repair on my hvac unit. This time the thermostat went out. I guess it was old. The repairman was the same one I had before and he was thorough. I would recommend Choice Home Warranty to anyone!

This is the third claim we have had with Choice in the past year. All of the project repairs have been completed in a more than satisfactory manner, and the service technicians were very knowledgeable.

Always on time and solve my problem.

So far I am please with the services provided.

My washer was broke, so I called Choice Home Warranty and explained the problem. They helped me very quickly!! I was contacted by the repair company very quickly and had my repair scheduled for the time that worked best for me. This company is awesome. The companies they use and their employees are outstanding. The best decision I have ever made!!!

I was very pleased with my repairs. The representative was courteous and was able to complete the job in a timely manner. I had heat within a very short time. I have recommended my friends to your warranty.

On time with professional results.

Very prompt service from Big D Appliance Service and Choice. Left work area clean and neat. Called when delayed to inform me of delay and expected arrival time.

We had a serious problem with our furnace for months at our rental property. Choice came out several times, replacing parts or adjusting and repairing items. Tenants were worried if contractors knew what they were doing so were we! But on 3-3-14 John came out from J&S Heating and Cooling and found out that our Inducer Motor and Pressure Switch was bad. These were expensive parts plus the cost of labor. To be honest we wondered if Choice would really pay for it, or would they refuse and cancel us. But praise the Lord they did! We have 2 properties with them and I sent my Brother to get a contract with them.

Turned a claim into Choice, made an appointment with C & H Plumbing, they came out and replaced the disposal. I am very pleased with C & H Plumbing!! They were very friendly, worked hard, and left the area clean. Great experience!!

Technicians were on time and very courteous and very thorough. Fixed garage door opener quickly and serviced total garage door to include lubricating and adjusting wheels and springs.

Called Choice Home Warranty on Friday to have someone come out to look at my heat pump. The earliest they could come out was on Monday. I wasn't happy to hear that I had to go all weekend with no heat. So I called back again and they were going to check if there was someone else that could come out. Well, I am still waiting! No one from Choice Home Warranty ever called me back. I am not a happy customer and not so sure I will continue my contract with them. It is now Monday and they are not sure if they could send someone, it depends on the weather, so I may have to wait another day without heat.

I had to contact CHW for a second time because the appliance company that CHW referred my claim to would not return my call. Once I contacted CHW, they immediately referred my claim to another appliance company. I appreciate their great customer service that they provided me.

I have an old ranch in Decatur, 50+ years old. We have the original toilets in all three bathrooms. Choice sent a great plumber to repair them but it was too old and the parts were not available. They worked with the plumber and hammered out a deal that worked for us. Thank you so much, we were pleased that Choice worked with our plumber to get the problem resolved.

United Services of AZ serviced my Kitchen Range. They were pleasant to work with and have solved the problems I was having. Although it took longer to get the parts than they expected, they fixed the problem as soon as the parts were received. They were on time for their appointment and very efficient and seem to have done very good work. They also cleaned up after themselves.

My Electric range - oven stopped working. I called Choice and the next day a repairman was at my house and my range was fixed! No hassle, no worries. I have all my properties covered by Choice now.

Representative was personable and knowledgeable. I would be more than happy to recommend him to anyone needing Plumbing Service.

Jeff, service technician, was prompt, efficient, and courteous. After careful inspection, unit's functions were unusual and not easily identifiable. He was thorough, reviewed schematic, tried options, took extra time & effort to consult with supervisor for second opinion. Final decision was to replace worn parts. Replacements readily available. Returned early next day to complete repairs. Washing machine functioning properly. CHW to the rescue! As a senior citizen, repairs are always "unbudgeted" and "unexpected" expenditures. Glad I can call for this needed service and no associated cost. Keep up the good work.

I am very satisfied with the professionalism of the people I talk to when I have a problem. It is taken care of in a very timely manner. I have recommend Choice Home Warranty to quite a few of my friends and will continue to do so. I haven't had any problems with the contractors you have sent out. They have always been very courteous and professional.

We've had to use our home warranty several times over the last few years, and Choice Home Warranty has been outstanding every time... quick responses and no hassles on needed repairs.

This is my first service order and I had three (3) items that need fixing my washer that couldn't be fixed, and I was offered a buyout and I was pleased, and my dryer that wouldn't cut off was fixed and my stove that the eyes wouldn't come on was fixed. The tech was very patient.

Choice called a serviceman promptly and he called me within the hour. My washer repaired by 1600 the next afternoon. I found both the contractor and the Choice staff to be concerned, courteous, and most of all efficient. Overall well pleased with my first experience with Choice Home Warranty.

The Faison Plumbing did a excellent service and will keep them in mine for my plumbing needs.

We had a toilet that stopped working and thought the pipe was frozen. We made a claim over a holiday weekend and the plumber called the next day and scheduled the appointment for Tuesday between 9 and 11. He was there at 9:15 a.m. and the toilet was fixed by 9:30 a.m.. Pipe was not frozen!

I was not there but my associate was. The service provider was very professional and knowledgeable. Thank You.

My experience with Choice Home Warranty has been excellent. The customer service representatives have been very courteous and helpful. Each of the Service Techs arrived on the early side of the time frame given and were very professional and knowledgeable, and quick and clean with the repairs. I am very happy that I decided to switch to Choice Home Warranty.

Reported that thermostat was not responding via email. Received an acknowledgment of my claim within 15 minutes. Notified early the following morning of the technician assigned to my claim. Followed-up the next day to confirm that problem solved. I called Customer Service to inquire about a credit due on my account. Ashley applied credit immediately and sent an email of change to service fee.

Was told that company could not repair my microwave. The cash allowed was very fair and I then ordered a similar replacement.

Called CHW about problems with my garage door. Claim agent was friendly and quick to respond. I received a prompt e-mail assigning a very reputable garage door company that would be handling the call. I also received another call shortly afterwards to see if I had been in contact with the repairman. The technician arrived the next day and not only fixed the major problem, but gave the whole system a check up and made some other minor adjustments as well as greasing the door. OMG!! It was like a new door. It worked better and was quieter than ever. The best thing about it is that I now have a virtually new garage door opener and the light works, all for the cost of the small co-pay. CHW followed up with another e-mail to see if things were taken care of to my satisfaction and I couldn't be more satisfied. Thanks again CHW.

Filed a claim on leaking water heater. Given claim number. Plumber called, checked out heater. Called Choice Home Warranty, took forever to answer. Finally plumber left and told me his office would contact me, and of course collected the Service Fee. C.H.W. then called to tell me that the tank was not covered and denied the claim payment. This last summer, I filed a claim on my A.C. Again the claim was denied. Be careful because they like to collect your payment each month, but will only pay out on small claims. When you need them, they will remind you of all the exclusions on the warranty. I am a disabled Viet-Nam vet. That is the reason for the warranty. Now I have to shop around for something cheap to replace. Meanwhile, the water has been running because I have not been able to shut the water off. Next month I have to come up with a plan to pay the water bill. Because of My disability, I cannot do any of the physical labor. I have cancelled the plan. BEWARE. YOU CANNOT BEAT THESE PEOPLE. Customer Service Reps are very well trained.

I have had the warranty for over a year. In July I called due to GFI plug in kitchen not working. I was given the name of a contractor. I called but the contractor said they would no longer be doing claims for Choice. I called Choice back, they were unable to find any contractors in my area and told me I would need to get my own contractor and fill out a reimbursement form to get back. When we were finally able to get a contractor out to our home I was told they would not cover the claim because they do not cover tracing the electrical problem, broken electrical wires. My wires were not broken, they had melted and burned so I am arguing that.

I spoke with a representative at CHW, immediately I was given a claim number and a phone number to contact a plumbing company, to schedule a time to meet with the plumber. The plumber came out and resolved both issues with the stoppage and garbage disposal. The representative at CHW and the plumber were both very courteous. This was my first time to file a claim and I was very pleased with the service that I received.

Robert at Dunn Air was excellent. I was concerned that he was required to get an approval from Choice to do the repair. I thought covered equipment was covered for specific repairs.

Called for a service request and promptly got a response within a few hours. Tech came out next day to serviced the garage door opener. Great response time and service. Thank you!

I called on a Monday morning at 5:30 am and the call was answered within a minute. The nice lady took my info and after telling her of my problem promptly gave me a number to call for a local plumber. I called the plumber and had hot water again by 11 am the same morning. Thank you so much Choice.

San Antonio Plumbing responded to my call to repair the shut-off valve behind our toilet. I submitted the request Sunday evening and they called me first thing Monday morning. A plumber showed up within a couple hours - even though our issue was not an emergency. We've had this same plumber respond to other service calls and it was nice to see a familiar face. I'm so pleased with the service provided, once again, from SA Plumbing AND Choice Home Warranty!

The CHW service was good but the contractor that was sent out was very unprofessional. I wouldn't recommended him to no one. He had such a negative attitude.

Choice responded very expeditiously to my claim. Within two hours of calling in my claim, I was able to schedule an appointment for the repair service to come to my house the next day. The repairman arrived on time, diagnosed the problem and had to order the parts. He arrived the next morning with the parts and made the repair. My oven is working better than ever. I was extremely satisfied with my experience and the assistance provide by Choice.

Choice Home Warranty reacted very quickly when I called about a leak in my guest bathroom. They scheduled the appointment and followed-up with me after identifying and assigning the plumbing company. I had issues with the plumbing company and their multiple attempts to reschedule, but CHW did a very good job rectifying the problem and extended me the option of switching service providers. I really appreciated their concern and attention.

Overall experience was good. My issue was quickly address and the service tech was friendly and service with a smile. He also provided some helpful tips.

This was my first experience with turning in a claim. The process went smoothly and Sentry Garage Door were wonderful!!

I have used Choice for the past 3 years and have had three situations whereby I could use their service.. Each occurrence went smoothly and I am very happy I choose Choice.

I was well satisfied with the service I received from the company that CHW dispatched. The technician was courteous, answered any questions I had and gave me helpful tips to maintain the heating unit. I was impressed with his concern about me having to take more time off my job after he diagnosed the problem and his willingness to come back the same day and do the repairs needed so that I wouldn't have to miss additional time on another day from my job.

Contacted them the day the heating went out and the next day the problem was resolved. They also called back to verify the issue was resolved. Very efficient!

Thank you for being a company of your word, I have had to call more than once and have been very pleased with professional business persons.

What a great first experience with Choice Home Warranty. I had been a customer of another home warranty for many years. Never had I experienced such good customer service. They sent a repair man, and when that repair man damaged my dishwasher further, they offered to replace the dishwasher immediately. I requested a check instead and they said yes without an issue. Two weeks later, I had the check in my hand and a new dishwasher installed. Great customer service. Could not be happier.

Fan motor was dead and Lenox fixed it.

My first service call to Choice Home Warranty was regarding my air conditioning condenser. The weather was extremely cold and a neighbor stated that my unit was making a horribly loud noise. I called in to CHW and was given the name of a repair service in my area. I was told to call first thing in the morning during regular hours. CHW stated they were forwarding the service agreement to the repair service. In less than an hour the repairman initiated a call to me. He was able to accommodate my busy schedule and an appointment was set.

We have had several occasions to use our warranty. We have been very happy with the prompt service and the type of service individuals that provided the service. The technicians were very knowledgeable and provided excellent results. We were surprised we used the warranty so many times this year and are thankful we did and have advised other home owners to purchase the protection.

I have been a CHW customer for approx. 6 months. So far, I have made 3 claims. My first claim was for a broken garbage disposal. I called CHW and told them about my disposal and they put in a work order. That same day a technician called me and someone came to my house at a time that was convenient for me. They installed a brand new garbage disposal. Same make and model as the previous disposal. I gave them the $45 service charge and the job was complete in about 20min. The second claim I made was due to my own stupidity and I'm embarrassed to state the claim. Therefore, I will spare you the details on that one. Lastly, I made a recent claim on my heat pump/AC unit.

The customer service is excellent. My dryer was blowing out cold air only and wouldn't get hot. I called CHW and they had gave me the number of the service people to call and they came out the same day. Although they did have to order a part CHW approved it. This is the best thing to have if you own your home.

I was having trouble with the transmission on my washer and was given the opportunity to fix it or given money towards a new one. I took the money and was able to buy another washer. Thanks, Home Choice.

The men were very nice, got the job done and cleaned after their selves.

My dishwasher decided to stop working on Thanksgiving day of all days. I waited to call for service because I've had bad experiences with a previous warranty company, before I joined Choice. What a difference! I call, had a technician come and fix the problem in less than a week, ordering parts included. The guy they sent was on time, explained what he was doing, and fixed the problem. Can't ask for more.

Technician was scheduled promptly and fixed all the problems.

Choice Home Warranty took care of my claim very quick and the service were prompt. I called in on Friday and by Tuesday, the claim was complete. A very good job, thank you.

Very prompt service with Choice Warranty. You get in contact with someone on the same day you call.

Very good communication skills with customers. Very helpful.

The work was done the first time good and it went out again and he came back fixed it again. Was not the same problem both times but he fixed it and I'm happy.

My furnace went out, and a technician was sent to my house the same day. The technician was very knowledgeable, and I was impressed with the quick service and professionalism of the contractor. Furnace was fixed the same day. Very happy customer!

Initially we purchased this for our rental property. After using Choice Home Warranty for two service calls to repair the central air conditioning and then the heating system later that year, we were sold and purchased a plan for our own home. Each time that we used Choice Home Warranty Service, the customer service was excellent and the A/C and heating company that they sent for the service call was prompt and professional. I would recommend Choice Home Warranty Service to anyone that owns a home.

Choice home warranty has been great with all of my properties to be able to get problems fixed in a prompt timely manner. They have exceeded all my expectations.

The repairman was courteous and on time! He took his time to really make sure it was working correctly. Very happy that it is working and have not had any issues since.

Everything with well from the initial phone call to the service provider setup the repair, parts and finally installation.

Our water heater was not heating the water properly. We were only getting warm water, not hot. After testing the circuit breakers, after looking for leaks and for anything else we could think of and not being able to figure out what the problem was, we finally called Choice Home Warranty. We received a call from the company within 30 minutes. Although they could not get to the job immediately, they made an appointment with us for a couple of days later, upon which we agreed. They arrived slightly ahead of time, and checked everything, figured out the problem, made the needed adjustments and told us what the problem was. They were courteous, answered our questions and were very professional. We were pleased and glad we had "Choice Home Warranty".

Great service, timely.

I was lucky that the two problems that were covered under the warranty plan were covered and I saved more than I had paid for the coverage.

All customer service reps were very helpful and professional. You certainly took care of my needs when I had to call you back and complain about repair company you sent. They did a good job, the techs were very polite but job was not complete when they wanted me to pay and sign paperwork so had to call you back. It did get taken care of to my satisfaction.

Quick response. Called and within two hours serviceman was here. Very professional and did a great job. Warranty contacted me the next business day and resolved the problem. Couldn't be happier and pleased with both Choice Home Warranty and the repair company.

The techs were very professional. They got the pilot light to go on, after cleaning off some of the connections, and replacing the heat sensor, and have not had a problem since.

My main drain had backed up in my backyard. I called Sunday and Choice said someone would be there Monday. I received a call from TJ plumbing and they said they would be at my home around 9 am but due to bad icy weather we had that night they called and notified me that they would be here around 10 or 10:30. They were true to their word. The technician explained what needed to be done. He was very professional. If I have any more problems I would call them again and recommend them to someone else.

The garage door opener stopped working about 2 weeks before I called. Home Choice Warranty sent me the name of a technician in a matter of hours. They were very nice on the phone and knowledgeable. When I called the technician, he made the appointment exactly when I said that I would be available and he arrived promptly when he said that he would and on time. I am so happy that my problem was taken care of efficiently and promptly. I will recommend this company to everybody I know. It is a blessing to me that your company is offers warranties for things in our homes. Thank you, again. Great job by all.

Heard back via 2 email within less than an hour that my claim had been received and who was assigned to take care of it.

We called to have our dryer repaired. Your phone rep was very courteous and helpful. They gave us the order number #** and the phone # of the repair company to call. This was the week of New Year's. I called the repair co and they said they were closed until Jan 6 2014 for the holiday. I needed the dryer repaired sooner, so I called your agent back and they were very understanding and gave me another number to call. I called Exclusive Appliance repair, and they came out that evening to repair the dryer. When they got here it was late in the evening, and the tech found the problem but discovered he didn't have the correct part to fix it. He went out to buy the correct part and came back and finished the repair. They didn't make me wait until the next day! Your team and the tech was very professional and effective. Thank you for a good experience!

I was very pleased with the quick service once the contractor was contacted. I had service completed by the next business day.

I signed up for coverage on 12/27/13, I was told the first 30 are free since you can't make a claim for 30 days. I was charged anyway. After 33 days had passed & I had been billed again (33.75 each time). The drain hose on my washing machine broke & I called in for service. I told the person what had broke & the model (a Sears Kenmore/LG). The repair person came 2 days later w/ no part. After looking at the machine, he called his boss, who would order the part. I asked how long it would take & he replied it won't take much longer than a week. About 10 days later, he called, had the part but Home Choice would not pay for it. It was too soon after the 30 days. They told me I was a liar! Save yourself the $ & aggravation.

We were getting cold air from our heating unit. Not good! My wife called and a Heating and Air Conditioning company called back and set an appointment to come to our home and check the problem. When the representative arrived, he checked the heating unit and a little over one hour later, we were getting WARM AIR FROM OUR HEATER.... Everything seems to be working as it should. Thank you. This is why we have Choice!

Very prompt, helpful. Glad I have CHW.

Backed up sink, toilet and bath. Took a call or 2 to get it ALL approved but done all at once instead of one at a time.

Choice Home Warranty was there for me from the start of my service call. I had numerous situations with the company doing the service but Choice Home Warranty handled the problem efficiently and got the job done.

Terrible. I was denied my claim for a dishwasher repair because Choice Home Warranty stated that calcium buildup over the years in Maytag Dishwasher was the reason for failure. They told me that I had to maintain it. Over the years I have put the solutions recommended into the unit from time to time. I paid my premiums on time over the past 3 yrs or so and Jose, who I suspect is their resident claim denier, said that it is not covered. Would not recommend this company.

Wow.....I have been with Choice Home Warranty for almost 5 years. I cover 5 properties with them----FIVE. The service that I've had with the response AND coverage has been amazing and consistent....... From a garbage disposal, to the burners on my stoves------and NOW: a water heater issue. The water heater leaked, and I received a call from the supervisor, JOSE. He told me that he had reviewed my request that had been denied, but had reconsidered and overridden my repair request. Wow....I am so happy and appreciative of him and Choice Home Warranty company because of my great customer loyalty to Choice HW.

I'm so pleased with my service from CHOICE home warranty. I had a pipe burst under my kitchen sink. I called CHOICE and had my repairs done within 24 hours.

When my washing machine wasn't working, I called Choice Home Warranty. They put in the work order and immediately the technician called to set up an appointment the next day. When he arrived, he was very polite and very knowledgeable about the washing machine. He repaired it in about 30 minutes and it was like brand new. Thanks Choice Home Warranty

The water heater quit heating. Called and made a claim. And within a couple hrs or so I had a repair guy out and changed a piece and had hot water. Later the afternoon it wasn't working again and called the claims dept and contacted our repairman. And he brought another part and shower was nice and HOT.

With my claim I was very satisfied.

Contacted Choice Home Warranty, they gave me a claim number and they had a technician out as soon as they could. He fixed my problem. I am very pleased with this company.

The plumbing company had to come twice. The second time they accomplish what they was supposed to do.

I purchased this contract after being relentlessly solicited!!! Time came to use it & was beyond disappointed! They were great getting someone out to access repair. Repair was confirmed after a thorough exam & reported it to Choice. While repairman was out to make purchase item to be replaced, I received a call from Choice & was met with the most rude unprofessional & disrespectful individual!! I was told repair would not be made, that there was no way the leak just started, it had to be leaking before I enter into contract. Of course I would not report a false claim!! This is exactly how they make you feel!! I asked to speak with a supervisor & was told there was no one else I could speak with & that I would not receive a refund if I canceled my policy.

I had an appointment to get my washer repaired, when the gentleman arrived, he told me what he had to order, then I asked if he repairs a/c/heat units, he said yes. I called CHW and asked to have same repair person to fix my a/c unit also. The only thing I need to complain about, is that I don't get updates from anyone to when the parts were to arrive. I know the snowstorm had a lot to do with it. You are not open on the weekend either.

Was very please with the service, both filing my claim and the service that was provided.

I called about my a/c unit. I made an appointment. The tech came out. The customer service was excellent. He was very professional. The problem was cleared in a timely manner. I also called for plumbing problem. The response was very quick and they followed up to see if all was well.

I had a bad ceiling fan and was told I was only covered for 70 dollars. I said "fine," I bought one to match the other fan even though it cost me more money. When they installed the fan I sent them a copy of the fan bill, never got paid. I did this 2 more times same result. I stopped paying them since if they cannot pay me a mere 70 for a covered part how can I expect them to pay for a costly repair that they advertise. When I called them today they said since I stopped using them they were not responsible. But the fact is at the time of repair I was in good standing with the company so they are using the after the fact bs.

The oven got fixed but had to wait for the parts for an extra visits.

I called up Choice Home Warranty to report no hot water and was assigned to I.R.V. Plumbing. The plumber arrived the next day in pretty bad weather and we were told that a part was needed for water heater...He left, got approval from Choice, ordered and picked up the part and was back here at my house within the hour and am pleased that we now have hot water. Choice Home Warranty and I.R.V. Plumbing were very reliable and we are thankful about this, especially with a big snowstorm today!

The entire process was very efficient and went smoothly. The repairman arrived promptly and timely, was very polite and friendly, appeared very knowledgeable and efficiently completed the necessary repairs.

With regards to the Electrical work I needed done. The work was completed the same day I reported it. Unfortunately this is on the opposite spectrum of my experience with other claims. I believe it has mostly to do with the service providers they choose. Sansbury Electric was professional, prompt and courteous and did a great job fixing my fan and light.

Outstanding workmanship by our repairman Mr Fit-it. In short, he responded quickly, and fixed the problem during his initial call. I would be remised if I failed to credit Choice Home Warranty for their understanding on the problem and commitment to resolve it! Highly recommend Choice Warranty as your First Choice.

Service received was excellent!

I made two claims and within an hour both companies called to schedule an appointment. Both repairmen showed up on time and fixed the problem that day. Very satisfied with the service.

I really like CHW. I call them with my problem and they help me real fast and the person that help me was very friendly.

Always courteous on the phone. Prompt response time. Prompt resolution and action. A+++.

Very good experience.

We opened two different claims and within 24 hours, I had a contractor out to my home and replaced my thermostat. Quick service, experienced contractors and great customer service are the reasons we will stay with Choice Home Warranty.

The front electronic panel on my dish washer was broken. The service order went in quickly and I was contacted by repair company in less than 24 hours. The service person came out by the allotted time slot. He was kind and friendly. Unfortunately, the repair outweigh the cost of the dish washer. I was contacted by Choice Home Warranty with a check to purchase new dish washer. The check amount is under the current market value for the same brand product. I was told by Choice that they do not replace original models. I have to add additional money to get a comparable model.

Service was quick, prompt and thorough.

On 2/4/14, I called CHW to file a claim. CHW logged my claim and responded immediately with a service technician. I called the technician on 2/5 to schedule an appointment. The technician scheduled an appointment for 2/7. On 2/5, CHW followed up with me to determine the status. The technician was prompt and fixed the oven.

Choice has made it right with me I give them 5 stars.

Had no issues getting things fixed. Used the service 3 times for HVAC, Plumbing and electrical. All 3 times was satisfied with how quickly they had someone calling me to schedule service.