Choice Home Warranty Reviews

This is the second year I have CHW. So far I've called them two times to fix my pool pump. They were prompt and fixed with my satisfaction.

As a single mom, having a warranty with CHW gives me a little peace of mind. I always tell people they need a home warranty!

I am very mad at the plumbing company that was sent to my home and he said I needed new faucets and a new picket outside to the main. I was quoted a price of $1,300. I paid my $45.00 service fee plus my $340 yearly fee and when I found this out, I said forget it. Then they told me that the valve is not covered when my contract says it is. So I took matters into my own hands, went to Home Depot got the valve puller and pulled Moen valve out myself and replaced them in both baths as total cost to me was $50 and the valve puller was $13.00. So please, when people are sent to my home or anyone else, be sure they know what they’re doing because my $45 is a lot of money to me. Plus I had no damn hot water!!! Plus I told them I have a sick 84-year old mom living with me and I need hot water!!! So they took my money and ran!!!

CHW sent a company to my house to replace my sump pump. Well 10 months later, my basement has 2 feet of standing water due to the sump pump's mild function. I have called CHW and the contractor company they sent over 1000 times in one weekend. CHW tells me to get my own contractor and have it replaced and they will reimburse me. Well my contractor tell mes the company that replaces it did it wrong so I called CHW so I can get reimbursed and they tell me they can't because my sump pump wasn't serviced correctly when they sent the company over.

Tech. was very knowledgeable and accurate with his diagnosis and took no time in making repairs because I had an appointment with not a lot of time to waste. And he was in & out in under average time. I was very satisfied.

The gentleman repair the washing machine were very prompt and they were very good and gentlemen and fixed the washing machine. It's working fine.

I called in about a dysfunctional old garbage disposal that was spraying water underneath my sink. When the service man arrived, he had a new disposal in place in no time. A friend was visiting me for lunch and she was so amazed at the quick, efficient service that she wanted all the Choice Home Warranty information and called them as soon as she got home. Nothing sells like service!

Toilet and kitchen sink stopped draining. Plumbing tech was professional and effective.

There was a problem with the clothes washer at my rental property in Somers, NY. CHW handled the problem quickly. The repair company was very courteous and the communication was great. This was very important since I am 3000 miles away.

We were very pleased with the response time and the quality of the workmanship. The guy who came to service our hot water heater knew his trade inside and out plus he had a wonderful sense of humor. The stove repairman was meticulous and did a great job too. I'm going to renew my coverage at the end of the year. It was so nice not having to do the repairs myself!!

I have left a review already but all I can say is just today I call for a appointment for my refrigerator and in a matter of minutes my request was sent in. They left me an email on who was going to work on my refrigerator. I am so pleased with the company. Thank you again.

When my washing machine repair was needed and the first service man lingered too long, I called Choice and told them what happened. They immediately remedied the situation and had a top of the line company repair my machine. Kudos to Choice Warranty!

So far, I have been very satisfied with the service I have received, and the contractors I have met were very professional.

The customer service reps are extremely nice and the techs are reliable. I wish more was covered.

On the two occasions, I had to use CHW. The contractors were timely and courteous and did a great job.

Very responsive especially when I am dealing with a contractor who is not working out well. Have Choice for both of my properties.

Good afternoon. My name is Lloyd ** and I had the misfortune of having my air conditioning system break down during the month of July! The heat was unbelievable. To that end, I had my home warranty which I was able to take advantage of, and thankfully save me LOTS of money in repair costs. The initial technician was useless, but Choice Home Warranty was efficient in finding a second and viable alternative to come out, fix the unit, and get my family out of the heat and into the cool and comfort we desperately sought. My level of satisfaction was off the charts and given my initial experience, I believe that any future issue will be resolved with both swiftly and professionally. Thank you.

We are very pleased with our a/c repair. Great technician.

I could not be more pleased. The service person arrived promptly, did the work efficiently, and left with everything working properly.

I was pleased with the service I received when I called Choice Home Warranty and the contractor they sent out was very polite and professional and did a wonderful job repairing my leak.

I have had Choice Home Warranty on all of my three properties and I can truly say that whenever a situation occurred for service, CHW was "right on the email"! They were always courteous, helpful and efficient and handled any questions that I had in an orderly and professional way. I have recommended them to many people. As a Real Estate Broker and Notary Public, I am in contact with many people during the week and I tell them how completely satisfied I am. I had the "other" company but service and speed was bad. I found CHW online and am extremely happy and proud to be on their customer list. Job well done!

Just called today for my refrigerator and 20 minutes a service man called. Great company that's all I can say. I will never change companies. They are great.

I have been using CHW for my home warranty needs for the later part of 5 years or more. To date, I have no complaints about the service their very skilled and trained service men provides and the efficiency of CHW responding to my repair requests. If at all, I did not have CHW, I would be "able to find myself".. Keep up the good work and continue to thrive for the best in Home Warranty/Repair Service.

We'd purchased a six year warranty about a year ago but Choice did not provide a good customer service in handling our claims after working with us on our very first claim. They always pushed back on our claims despite their guarantee of fixing any appliance in the home regardless of the age. This happened to us on three different occasions and we finally canceled our membership and they even gave us hard time and did not provide full refund (prorated) as agreed to in our contract. We are not happy with their service.

When I signed up for Choice Home Warranty back in February 2013, I paid for the whole year up front so I wouldn't have worry about that payment the rest of the year. Since they only covered 1 refrigerator per household and I had 2 of them, I paid extra to have them both covered in case anything happened to any of them.

Your contract clearly states you cover Pool Heaters and pumps. Following that up with an exclusion of heat pumps is confusing, underhanded and cheap. I have been pleased with your service of my home A/C and refrigerator, but this last issue is really underhanded.

I submitted a claim on 09/11/2013 to have my dryer repaired. Over heating and could not use it. AS of today 10/14/2013. Yes, 33 days and I still have no dryer. I was advised that it may be another 30 days before I get a check to apply towards a new one. The reason it was not repaired (required a thermostat) is due to the fact that CHW has the worst, incompetent, useless contractors in this area. When MY contract is up I will find another warranty company and suggest you do the same.

We purchased this warranty on our home about a year after buying it. We were told by the seller of the policy that outside pipe lines were covered under any damage (ex. if it collapses, etc.). This was the main reason we purchased it because that is a big cost to replace/fix and it was an older home with original piping. We called today due to a collapsed pipe and a root through the pipe and they told us it was not covered. I told them that is not what we were originally told and that they shouldn't tell people what they want to hear just to make a sale. I immediately cancelled our policy and am very angry. The person on the phone was rude and did not sympathize with us or the situation at all.

Pricing was the reason why we chose Choice Home Warranty. The experience with the claims representative has been great actually. When I submit a claim, they get right on it and about 2 hours later, you will get an email or a phone call from the company that’s going to fix the product. So it’s been great. As soon as I tell them what appliance was wrong, they would let me know that they would contact the technician and then the technician would get hold of me in a short period of time. Great people, great business.

I had one that came with my home. I bought my home and then I just wasn’t really satisfied with them that much and they kept going up on their rates whenever you have a problem. It used to be $45, then went to $50, then went to $75. So I decided not to use them anymore.

The tech was very knowledgeable and fixed my problem. Plus took the time to see that some things were not properly secured from the last time I had this oven serviced. He was very professional, and polite. Overall I was very Pleased with this service.

I have heard of them and I have had several houses and at least one of them probably had a Choice Home Warranty. I’ve used them a couple of times, I think, over that period of time. When I had submitted a claim, they came out, they did what they were supposed to do, and they left. As far as I know, they did a good job. I can’t say anything bad about them. Interaction with the claims representative went all right. She set us up to have somebody come out and they did come out the next day. The one thing that I was kind of confused about over was that I wasn’t really 100% sure if the guy that they were going to send up was going to call me or if I needed to call them. They didn’t make that real clear at the onset but I found out later on that they did try and call me that next morning. They pretty much did the job.

The primary driver why I chose Choice Home Warranty was probably the cost. The experience when submitting a claim depends on what agent you get and what time of the day you’re calling. Sometimes, they’re good. Sometimes, they’re bad. I don’t know yet if I’m happy with Choice. They’re not as responsive as I would have liked. And the coverage, they make it out to be more than what it really is and it wasn’t.

I chose Choice Home Warranty because they were less money. I’ve only had one claim and it was fine. I sent them out the emails and the guy came out the day after I asked for service on an air conditioner and I paid him his 40 bucks. That was it. I frankly didn’t know what to expect because I dealt with another warranty company for many years and they just priced themselves out of the market. So I didn’t know really what I was going to run into with Choice, but I had no problem. So I don’t have any complaints.

I called Choice Home Warranty on Oct 6, 2013 for a non cooling AC. They sent two different contractors for the evaluation, one for second opinion. Both of them informed me that the outside unit needed replacement. Never heard back from Choice, so I called today (Oct 11 2013) and I was informed that the repair was denied because of "pre-existing conditions".

I didn’t know about any home warranty provider until I got an email from Choice Home Warranty. They were phenomenal when I submitted a claim. They’re very courteous when they’re on the phone. And the people that they have sent out here have been A, number one, first quality. I’m happy with them. As a matter of fact, we added our mobile home down in the Rio Grande Valley.

Our AC needed servicing. Their contractor would not come out. I called CHW and was advised to call my own technician but that we would need a service authorization. Our tech came out. My husband talked to a representative of CHW and was told the bill was too much. My husband disagreed and the CHW representative okayed the extra charges. After a 30 day wait, we received a reimbursement check for $200 less than what was agreed upon. I called CHW and was told that we okayed the lesser reimbursement. I want proof. And I also wish I could cancel my service contract and get the rest of my money back. This company has awful service.

I only went with this company due to the many emails and postal mailings I got from them and it was about $10 cheaper per month than my previous policy. There was one item that was specifically excluded from the old policy so I called and explained that I wanted to become a customer and asked about the excluded appliance. I was assured by CHW that is was indeed covered and that I could start my coverage immediately. So I switched. COLOR ME STUPID!!!! I paid extra for the pool but when the pump motor went, it wasn't covered due to some dumb reason that was so far out there that we just paid for it ourselves.

I can’t remember how I got to Choice Home Warranty. I know it was on the web. I think they were just the first people that called back. And then we just started negotiating prices and they kept coming down and down. We’ve submitted three claims. All three times, we’ve gotten the numbers right away. There was only one time we had a problem. They gave us the name of a plumber and we called him and he gave us the runaround saying he hadn’t gotten the paperwork yet. In the end, it turned out he didn’t want to work for them anymore. So he was just lying.

The last claim we made with Choice Home Warranty was no problem. The claims rep was courteous and answered all my questions. I give them a 4. In summary, the response was quick and resulted in damaged product being replaced.

It was mainly because of the price that I chose Choice Home Warranty. They were a lot better. I was a little hesitant in the beginning and I didn’t use it for about a year and a half. And then when I did use it, I was very, very pleased. The experience when I submitted a claim was great. I have two air conditionings. That afternoon, I had taken my wife to the doctor. I called him then he had this guy call me and he was concerned because I didn’t have any AC. I said, “No. I have another thing and that’s not the major part of the house.” He came out the next morning. They gave me a range and they came towards the end of this range. But that’s fine. And they went right to the problem, they knew what they were doing, and I was very pleased.

I had purchased an oven thermometer because I believed my oven was not reaching selected baking temperature. I called Choice and an appointment was set up quickly. The technician came out and verified that the store bought oven thermometer was not true and my oven was entirely accurate. I love the immediate response Choice has and the contractors they actually use are prompt, respectful and friendly.

Called for service on my HVAC unit because sometimes it didn't seem to be working properly. It took 3 days to get a repairman to look at it. Choice then emailed me and requested that I call their office. The representative that I spoke with put me on hold for quite some time and proceeded to tell me that my claim was denied because the serviceman said I had 3 units and that it did not just stop working and my coverage had only been in effect for 4 days when I called for service! To start with, I have only 2 units which I disclosed at the time of purchasing my policy and like I told her the unit still works. I just noticed it wasn't working the way it had in the past. Due to a choice word from me she terminated the call. I spoke with the service tech and he said they told him they were denying the claim because I had coverage for less than 30 days and they didn't feel it just quit working. I am asking for a full refund and will not recommend this company to anyone. The service tech by the way told me that they were going to stop doing business with Choice Home warranty because they deny most claims and are not honest about the information given from the service techs.

I have been extremely pleased with the service that I have received through Choice Home Warranty. I have had to use this service several times in the last year and each time they were excellent. They contacted service people immediately and they were out to repair my appliances quickly. I find this service invaluable!!!

It's been couple of years with CHW and I found it's the best company giving the good quality and on time services in very, very reasonable prices.

Called and repair person was out within a day. He was very polite and did the repair quickly. Washer is working perfect. Great experience with Choice.

Prompt response from customer who identified service contractor for next day service. Service contractor contacted me and scheduled same day service. Problem identified and repaired. Contractor was professional and provided great service!

We discovered that our A/C unit was leaking water all over our basement during a very hot week this summer. This was during the weekend so we had to wait until Monday for service which we weren't too happy about. However, we received a call from our assigned service provider first thing on Monday and they came just when they said they would. Once they discovered the problem, they promptly took care of it. They were very polite and efficient and we were quite happy with the service. They also gave us some great advice on making our unit last longer which we have been careful to follow.

I returned to our apartment and when we tried to dry the laundry our dryer was tumbling but not drying. I called Choice Home Warranty and followed the instructions, leave name, phone number and problem and someone will contact you. I thought "here we go"... but within one hour I received a return call and a licensed dryer service company was identified. This company set up a service appointment that same week. It was determined that the motor needed to be replaced; Choice Home Warranty needed to approve the repair and did so within five days. The motor was ordered and installed one week later. I paid the co-payment amount that I was told when I signed my contract with Choice Home Warranty, not a penny more for this replacement of the motor... I am satisfied and have two contracts with Choice for both my homes and will renew when the first year is up.

I had returned from out of town only to find my A/C out. I called Friday evening but was not able to get a technician out until the next day on Saturday. I was to pay upfront for all charges with being told I may file for reimbursement up to $100. I paid out of pocket $247 and to date have not received any reimbursement. The representative was helpful at the time of my call and the repair company was very good.

Had another home warranty company prior to this one - they had sent a repairman (after 3 days) to do a repair that took him 2 visits to complete. Of course the AC broke again within 2 months. By then we had Choice and the repair was completed perfectly in 2 days. No trouble since!

The reviews online, the price, and how fast they call you back on a quote were some of the reasons I chose Choice Home Warranty. With a claim, it was next day turnaround. They usually email you within an hour of who they’ve chosen to come out to the house. And fixed it at the right time the first time. They were very efficient and it is the way it should be.

I received an email from Choice one day and I noticed it said home warranty and it just caught my eye. And I started reading it and it kind of interested me and I said, “Okay. We’ll go from there.” I went ahead and chose to take it up. I have submitted a claim. I analyzed the problem at home. I called in one morning, about 9:30 maybe, and told them I was having some electrical issues and I needed to get somebody to come out. And they told me, “Sure.” And they went ahead and did a claim on it, gave me the name of the company that was going to be coming and his name and phone number, and I had called him. And he told me that he might not make it that day but he would do his best. Anyway, he showed up about four or five hours later and he was very professional. He took care of the problem. And I haven’t had any issues there. That’s very outstanding. The claims representative was very courteous and very professional. I am happy with them. As a matter of fact, I have recommended them to other people. Outstanding!

It was just something I needed. I went online and found Choice Home Warranty and so far, they’re doing good. Even though sometimes I had some little frustrations; that is part of the business. The claims reps were good. The sales representative was really good but the people that they had working, some of them are not great. So far, I am happy with Choice. Right now, I’m moving to a different house. I want to do it sometime this week or next week or maybe next month. I’m going to transfer my warranty. I had a good experience with them, but the people they get working for them, the contractors, they have to really look into them first.

We had Choice Home Warranty when we bought the home. I think we just renewed after that initial one was up. The experience when submitting a claim has all been pretty good. I called the call center and got in touch with the technician pretty quickly. I’m happy. It’s been a helpful tool. It’s always been easy to use. The only thing I might say, I talked to them about possibly renewing my plan. I was getting close to the end of the term and they said, “Okay, we’ll have somebody in sales call you.” And this guy called me and started giving me prices and he was just extremely pushy, like would not let me get off the phone, would not let me tell him no, would not let me say, “I’ll call you back,” and ended up just having to hang up on him. So I’m not going to be renewing with them. We’re probably selling the house soon anyway, so not much of an issue. But he was a very annoying salesman. But everyone I’ve ever called into when the air conditioner dies or whatever, they’ve always been fine.

Excellent service and response time. Nick was courteous and did an excellent job.

I have been a realtor for 16 years in Tucson, AZ and have had experience with many home warranty companies over the years. I personally have Choice Home Warranty for my own home and have not been disappointed. I used them several times for air conditioning issues and the company that was assigned to me was professional and they came out the same day that I went on the home warranty website to enter a claim. They resolved the problem.

We purchased Choice Home Warranty because my parents suggested it. They kept after me for about two years. Finally, I saw an advertisement on the internet and thought to check it out. The services and price sounded like an excellent value. Six weeks after we purchased the warranty, my washing machine decided not to spin. I called Choice Home Warranty and they had a repairman here within 48 hours. The guy fixed it and all we paid was the $45.00 service fee. The same evening when I came home and did a load of laundry, it did not spin.

Couldn't be more pleased with the courteousness, the prompt response and the resolution of my problem.

Thank you, my fans were fixed. Thanks for sending me a check fast. A great company.

My experience with the customer service was quick, professional and very helpful. I called for assistance about two weeks before I had to call back again, because something else went out on the air conditioner unit that was working completely fine when they finished the first time. I called again and the lady in customer service was so kind and polite to me as though it was not a problem at all, for them to send someone back out. She made sure someone would be out as soon as possible. My air conditioner unit was fixed in much less than 24 hours. The servicer was polite, professional and very informative. I will always recommend Choice Home Warranty to my friends and relatives. They operate in the spirit of EXCELLENCE. Thanks, CHW. You are the BEST!!

I switched over to Choice Home Warranty and am so pleased and glad I did. All I had to pay is the copay which is way lower than the other company. And didn't have to pay no more money. It covered what need to be fixed without a problem. I am so happy with their service and prices. I didn't have to do the work for them and keep calling them asking them when and who will be coming by. Good job Choice Home Warranty.

I had a leak in a water pipe and Choice Warranty found a plumber in my area and they came out the same day. Actually within hours of my call. I was so happy. I know same day is not the normal turn around, but they made it happen. Thanks so much.

My compressor stopped. I called Choice Home Warranty, and almost immediately I received a call from the technician who told me he would be here in 15 minutes. I was amazed. He arrived on time, and proceeded to check out my unit. He replaced a condenser, and it’s working like a charm. The politeness and efficiency is excellent. I would recommend this company in a minute.

I called the 800 number. An appointment was set up. The repair was made. All to my convenience. All within 72 hours.

I joined your service and about a month later, my AC stopped working. They were out here by the end of the day. It was working again within 15 minutes - The next month my Garbage disposal stopped working. They were out about noon the day they got the call. Replaced it and it is working fine. Next the drain stopped up. Again they were here by three pm, went on the roof and cleaned the line and I was back in business. Next my commode kept running. They were out the same day, replaced a part and it is working fine. VERY SATISFIED WITH YOUR SERVICE.

I could not be happier with Choice Home Warranty. I changed from another home warranty company to Choice, and have had excellent service. The contractors I have had to my home are very professional and prompt, not to mention having genuine concern for my problem. My a/c went out, in the heat of the summer, at 5:30 on a Friday and the technician stayed until 11 pm to make sure I had air! That is above and beyond excellent service. I highly recommend Choice Home Warranty.

We recently had our refrigerator go out on us. We had only had our Choice Home Warranty a short time. This is the first claim I have had to file. I made the call, the agent that answered got right on it. I gave them all the details and they went right to work getting the repair man lined up to get it fixed. The repair man called me to set up a time and day and everything just fell into place. The repair was made in a very timely and professional manner. All it cost me was my deductible. I am extremely satisfied with Choice Home Warranty and have recommended them to my friends.

I really feel like I now have an angel looking over me since joining Choice Home Warranty. When my gas pipes around my furnace started leaking, I called the gas company to have them locate the leak. Then I immediately called Choice Home Warranty and they responded within the hour. My refrigerator began leaking and again, within the hour, it was repaired. so I know I'm protected whenever something goes wrong.

They come through every time I need them & it's the lowest deductible I've come across.

The reason we chose Choice Home Warranty over another provider was because we had another one for years and they canceled it. I called Choice and they offered me better coverage for a better price. So we went with them. We have submitted one claim. We came home one day and the air conditioner wasn’t working. It was late afternoon when I came home. We called Choice and somebody came out that evening. He could not fix it because he had to order a part but he came back the next day, midday. He climbed up in the attic in Louisiana in the middle of summer. He was really nice to come back because I have me and two dogs and there was no way to get us out of the house. Everything with the claims rep went smoothly. Overall, the experience is great.

They told me who to call. They had emails, or whatever, to text somebody that I needed service on an air conditioner. Nobody contacted me from that first provider. We will call it the technical support. I called them up and they told me, “One of our trucks is down. We won’t be able to service you.”

The experience when submitting a claim was very good. The claims rep was good. Everything went smoothly. Everything went just fine. I called them and they had somebody call me. The electrician called me and the job was done. I’m happy I chose them. They’re very dependable.

Did not have an issue with CHW, but not thrilled with plumber that was sent. First one was 5 hrs late & advised new water heater was needed. 2nd plumber advised water heater merely needed new thermocouple. Very frustrated...especially with 3 days of no hot water!!

When I called Choice Home Warranty to request a service call for my leaking toilet, I thought it was the seal at the bottom of the toilet. I was immediately referred to a Plumbing Company and my scheduled appointment was for the very next day. I was told the time would be between 12 pm and 2 pm which was fine with me. At 1 PM, the technician arrived and examined the problem which turned out to be 2 rusted screws in the tank. He immediately got authorization to repair the problem which he did efficiently and cleanly. The previous company that I was with for 20 years never gave me the equivalent service at a much higher rate. Thank you Choice Home Warranty.

Choice Home Warranty was great in dispatching a repairman. The repairman was very professional and very knowledgeable about the problem. He has us back up and going within forty five minutes.

I had coverage from another company prior to CHW, but switched to CHW due to what appeared to be better value/low price for coverage. Filed first claim for failed HVAC t-stat during heating season, which was covered no problem. Filed second claim a few months later because A/C not working. CHW dispatched contractor inspected and told me unit needs to be replaced and he would advise CHW. CHW contacted me a few days later and said problem was pre-existing condition and not covered.

Called Choice Home Warranty and the company you had come out came out right away and fixed the problem. All I had to pay was the deductible.

I have been with Choice Home Warranty Company since 2007 and just had an electrical problem with one of my kitchen lights. When I called Choice, they responded within 10 minutes with the name of the technician who would be coming to fix the problem. The technicians who arrived were very professional, knowledgeable, competent, respectful, and quickly diagnosed and fixed the problem for me.

Frankly, the fault lies with me. The salesman didn't take me through all the coverage and I just assumed it was the same as my previous provider. I guess the attractive terms seduced me into the policy without due diligence. Consequently, three claims I explored were not covered in the small print. You live and learn.

When I called I got an immediate response. Gave a short description of issues and both repair persons knew exactly what the issues were and came prepared with the correct parts. In the past with repairmen they have to come out and examine the problem and leave to get the part. I'm glad I chose Choice Home Warranty and will renew.

I just renewed for another 3 years with Choice Home Warranty. I even recommended a friend who signed on with them. In the beginning we had one glitch (with a hot water heater), but despite that they gave phenomenal service. They totally replaced the entire unit with a brand new one. The service personnel were professional and did an outstanding job. I like the follow up and they do what they say they will. I highly recommend CHW and my friend just had his friends sign up with them.

Being a single mother of 3, it's hard to budget for repairs & such. Everyone knows that nothing breaks down the day after payday :) Choice Home Warranty gives me peace of mind, knowing that regardless of my budget & the wonderful timing that breakdowns have, things will get fixed timely & inexpensively. The website is easy to use to submit a claim. The service providers are trustworthy. I love my home warranty company!

Choice Home Warranty responds punctually and has addressed multiple issues with my home. I have had great customer service when calling in on the phone and when emailing for service questions. I found representatives to be responsive to my questions and inquiries. This is especially important to me (a homeowner) who is renting out my house to tenants in a different state. I would recommend CHW to any homeowner or landlord to improve peace of mind and assure that your investment provides strong returns.

Every time I have put in a call I have had a call back from a repair company within the same day and most of the time had the issues taken care of within 48 hours!

Placed my first service call with Choice Home Warranty for repair of washing machine. Given the name of service person, who was outstanding - arrived on time, service was performed above and beyond expectation. A total positive experience from start to finish.

My AC broke down and I checked to see if it was covered by my CHW policy. It was and I could find nothing in the exceptions. Contacted CHM and they assigned a HVAC contractor to diagnose the problem. Contractor stated that a failed capacitor caused the compressor to short out and I would need a new compressor and capacitor. The contractor called the CHW technician and said that the part failed due to wear and tear as no other direct cause could be found.

They sent three different companies out to look at my AC. They claimed I did not maintain my unit.

I saw the Choice Home Warranty advertisements and it looked like they might be legit, and the pricing when I talked to them seems fair. So that’s why I went with them. I have submitted a claim. They basically did what they were supposed to do. I called them up. I was able to get hold of someone there fairly quickly. And within an hour, they had me set up with a local plumber. He came out and he did the job. So it was very positive. Every time I talk to somebody at the warranty company, they’ve been very professional and friendly. So far, I’m happy with them. I would give them a 4 because I think that the people that work at the warranty are a 5, and I think the tradesmen that they recommend are between 3 and 4.

I had American Home Shield and I had that for over 20 years. But they just kept raising and raising and raising their prices and it just kept going. The service wasn’t like I expected. So that’s why we chose to change to Choice Home Warranty. As for submitting a claim with Choice, it went pretty good except he had to come back again the next time. Because when he took everything apart, he forgot to plug something back in and everything had to be thrown out again. The problem was fixed pretty quickly. He came back again. The interaction with the claims rep was very good. I like the way they answered my call from when I called and they had someone there right away. And they’re very thorough.

I have an open account now with Choice Home Warranty. Today, it’ll be two weeks and I haven’t heard from the technician. I submitted a claim and it hasn’t been finished. I had an issue with a pipe downstairs that had gotten a hole in it. And they said that someone would call me within a couple of hours. Nobody called at all. They said they were going to order a part and it would probably just take a few days and then they would come and fix it. I have the technician’s number. So I was thinking about calling him and seeing what’s going on. Two weeks seems a long time.

It was just the price that made me chose Choice over other home warranty providers. And some of the reviews I read were pretty good. I have submitted two claims. The first one was easy. They sent someone out. They replaced the garbage disposal and tightened the leaks on the toilet or something. And then I called again. I had an electrical issue. But it turns out the problem was outside the house so they didn’t cover it. Interaction with the claims rep was fine. So far, I’m happy with them. It was quick and easy.

He said I had a small leak in the unit and it would need about 3 lbs of Freon. Two weeks later it is out again. Service guy says Choice won’t cover it. I pays the guy $190. He says it needs a part. He says they will not cover that either. I call the company 4 times to be put on hold each time. They tell me the repairman says he saw rust in the unit. I am calling someone on my own. I will be writing to Austin & a letter to the FTC and file a direct complaint. This is a rip-off company at its worse. I am going to call the national TV networks to see if they would do a story on these people.

I purchased Choice last year & filed two claims this year. The first was on my pool cleaner pump motor & they denied this saying it was a “Pre-existing condition”. It may have actually been correct previously by Choice, but I cannot prove this. Anyway your technician gave you the report that all work was done correctly & the motor bearings were bad & needed replacing. Still you refused the claim.

This company is nothing but Rip you OFF. You do not get any job done. They will decline with multiple excuses and company policies. I had bought three policies from them and going to cancel the policies, but still losing money by cancelling because they will probably prorate and return the money. This truth.

After 8 mos of paying for 2 accounts, called in a claim A/C out in rental home - denied, lack of maintenance, which I could not understand. So I replaced capacitor myself. 2 mos later on my home A/C went out. They sent same company out - denied, lack of maintenance. I am furious. I had AHS less than a year before going with this cheaper company. I also cleaned unit every month during summer. Sent service receipts. They still denied. Scam. Anyone want to start class action to get them out of business, email **.

Was looking at their information. While on the site and not even finished looking, got a call wanting to sell it to me. Told him I wanted to check it out first. Went back to computer, and guess what, another call from another salesman. Very high pressure. Was suspicious, so looked at reviews on Consumer Affairs. Not good. So glad I didn't fall for their line. Have home warranty with American Home Shield, and although it is more, they always come, and service call is all I pay for.

Choice does not stand behind their word and what they sell. I paid extra for septic system. Plain as day in the book, it states Aerobic Pump included. These people don't even know what one is so would not send a tech out to check until tanks were pumped out. I agreed to do so. Then they tell me they don't have a tech to come and check the pump so they can't service. Agreed to give me a full refund. I should have never left American Home Shield. So if you are thinking of purchasing a Home Warranty, I would think real hard before buying one from Choice Home Warranty.

Coil or compressor - not sure which because their tech said it was the coil and another tech that was with them said it was the compressor. My tenant had gotten a 2nd opinion from the previous tech, who is no longer with Choice. They said my unit was not serviced properly throughout the years and according to their information for a unit up north, it should have a lifespan of 20 years. I just replaced one in another house that also was the same age. Not happy at all. When I asked for a refund on the balance of my months, they said because I'd had repairs they were more than the cost of the plan, so they would not give me a refund. I was never told that they used the repairs done as basis for no refunds. I had a condensation pump replaced and a light switch replaced, a toilet mechanism replaced (I could have done this myself as I've done it many times, but my tenant did not know how to do this); the garage door opener screw came loose from the wall and was hanging down (this was a matter of 3 screws that needed to be put back in....again I could have done this had I been living in the same area). Tell me those repairs cost over $1500.00. I think not.

I contacted Choice Home Warranty for my second unit upstairs. They send out a tech and it was repaired. 2 weeks later, it went out again. The same tech came and so I needed a new unit. They contacted CHW and so did I. CHW said they needed a second opinion, then they needed a third, then a fourth one. They all said the same thing and yet CHW refused to pay and to have the unit repaired. I have contacted them several times. I wrote a long letter and send them all of the copies of each company that came out. I finally have had the unit repaired and paid $2,000.00. I still have not heard from CHW not even to acknowledge they received my priority mail package. I would not recommend this company to my worst enemy.

DO NOT BUY A POLICY FROM THIS COMPANY!!! The compressor on my air conditioner went out. I called in a claim and a technician from Midtown Mechanical came out and verified that the compressor was out. He said he saw no problem with the compressor being replaced by Choice. It was previously replaced in 2008 and it went out in September of 2013. The technician called Choice with his findings and they denied the claim saying the compressor should not have gone out in the 5 year time frame. The compressor is NOT under any warranty now. Choice said that was too bad it wasn't under warranty, but they would not pay the claim. I paid for the Choice policy in good faith expecting that a claim would be honored. Supposedly they pay for air conditioners that go out, but I guess they can decide if they don't want to pay a claim. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. I feel like I have been scammed and taken advantage of!!

Plumbing problems first issue but A/C quit last Friday. Sent not top of the line tech that took my $60 and ran. Choice Home Warranty refuses to pay for a compressor that is 17 years that has worn out. Listen to people on the phone when they sell you the plan, you feel secure. They tell you they repair and replace everything? Studying my policy today. They are scam and refuse to pay your claims. Looking to do class action lawsuit and have been approached.

I had a very terrible experience with Choice Home Warranty. My kitchen refrigerator had problem. It took months when they provided a couple of service providers; however, the service providers did not even know how to repair my refrigerator. After contacting them repeatedly, they asked me to find a repairman who can repair GE Monogram. I was asked to submit the reimbursement claim form. I did find a knowledgeable repairman and worked on the refrigerator and submitted the claim. Choice Home Warranty refused to pay for Freon replacement, repair, and components. In my opinion, it is a clear rip-off. What kind of warranty is this. I recommend not to get a warranty from Choice Home.

Paid my monthly fees but they refused to pay to have item repaired. I cancelled the policy with no refund expected. These people are no more than scam artists from the great state of NJ. Must be legal to steal in Jersey. I will not, can not recommend this company for a home warranty.

Our Home Warranty Insurance was up for renewal in July so I shopped around. Choice Home Warranty promised all this coverage and I asked specific questions of what was cover and gave specific scenarios of what if this happened..... Our first claim for our Hot Water Heater was denied. They didn't even pay for the service call. Not only was our claim denied but they did not have any service technicians in the area (Northern Louisiana). I had to contact a company to come check out the problem, but had to have prior authorization. Waited four days until I could actually have a repairman come. Just a waste of money, time and they will say anything to sell you coverage.

The warranty coverage we have was supposed to "cover everything". On the home page of their website, it shows "water heater" as a covered item. However, when the service tech came out and called in the problem, the tank of the water heater is not covered. This is the largest component of a water heater. "Sorry not covered" was the reply. We also had a previous claim denied with the air condition unit. Again, was told verbally it was covered when purchased the warranty and again it indicates such on the website. However, the "handler" of the unit is not covered. I WOULD NOT RECOMMEND THIS WARRANTY TO ANYONE!

I signed up with CHW in 2013, after a phone sales I got from a CHW representative that assured me that if anything that is covered under this policy will be repaired and or replaced if the service company can't fix it. All sounded too good to be true but I signed up anyway. In September 11, 2013, I had an A/C company out at my residence to check and see the reason of the A/C unit (one of two) did not cool properly. The technician charged me for the service call $45 and then he said that I have to pay him another $249 to diagnose what the problem was, since "leak detection" is not covered by CHW. Anyway, I paid the technician who went in the attic, looked inside the cooler and in 5 minutes determined that the cooler is leaking and it should be replaced, even though he said that the cooler looks clean for that to happen. Most coolers he said will leak because that rust in time, but he did not see one leaking and be as clean as mine.

We have had two unfavorable experiences with Choice and their representatives. My first was a stoppage in the bathroom. A rep was sent out who really didn't want to work and he said as much, when trying to diagnose the problem he made an assumption without actually checking. He then sent in his solution to the problem and I only knew this after I called Choice to see when it would be repaired only to find out he had reported that my toilet was cracked and he could not diagnose without removing it which then would have caused more damage. All of this was untrue. Choice then told me I had to prove this was not the case by submitting photos for them to review and make a decision.

1 star is too many!!!!!! I paid for Choice Warranty for 18 months. My dishwasher broke. They sent a repair person. The repair person informed us that it was broken beyond repair. Filed a claim. It was denied. They offered me incentives to continue -$100. They do not honor their agreements.

On Thursday August 29th, 2013, I placed a call for service on an air conditioner unit covered under warranty by Choice Home Warranty. They in turn sent out an authorized service provider who confirmed the compressor failed due to normal wear and tear. All conditions of coverage were met for a repair to commence. I live in the Phoenix metropolitan area and temperatures ranged from a high of 98-108 throughout this 6 day time period. Over the telephone, a supervisor named Laura speculated that the AC unit may have been damaged by an electrical strike although the authorized service provider concluded that an 11 year lifetime for an air conditioner in Arizona is the typical lifespan of such a unit.

I used their service once and it was an emergency, Saturday night late, had gotten in late from flying, no air conditioning. It was 110 in the house. Needed help. They did not give me any direction on what to do so I reached out to another company for help to fix my ac. Then I tried to submit paper work for reimbursement and they told me I was over charged and they would give me two hundred dollars toward the bill. I was very upset thinking I had coverage and having to put so much money out of pocket without reimbursement. They also mentioned that they determine what is the cost of a repair. How interesting, considering that prices vary all over the country. BE AWARE of this company and do not fix anything on your own until you get confirmation from them in writing or email. Hope this helps.

I am very angry with this company. They are nothing but a scam. I had a different warranty company years ago and they were very good and I changed warranty looking for a cheaper monthly payment just a few dollars less and to find out that this warranty doesn't cover really nothing. The first claim was my water heater. The Choice Home Warranty didn't cover it because they said it was storm relative, okay plus I had to pay the contractor that showed up, even they didn't understand why it wasn't covered. Months after I call in another claim with my air conditioner. It took almost a week to get a contractor to come and check out the problem. On the day that the contractor is supposed to come, he never showed up so now they were trying to assign it to another contractor. Finally, they get another one. They come over and the contractor calls the warranty and again Choice Home didn't cover again. The contractor didn't know why. The contractor told me that this warranty is no good of which I had a feeling. It's been almost a year that I've been paying for this Choice Home Warranty on time every month getting deducted out of my banking acct. I'm so mad with the company. It's such a scam. THIS CHOICE HOME WARRANTY SHOULD BE OUT OF BUSINESS!!!!!!!!!

Our air-conditioning died unfortunately on the Sunday before Labor Day. The representative that was assigned to us gave us the number of a contractor who by venue of answering machine advised callers that due to Labor Day they would not be taking appointments until Wednesday. This is Las Vegas Nevada where the temperature insisted the house was pushing 95 degrees. I called back Choice for an alternative solution and got the same rep. Chelsea was her name, she informed me that due to the circumstances I was stuck with the option I was given. When I asked for a manager she told me it would be futile as I would get the same answer. I informed her I was a senior citizen with a sensitivity to temperature, her answer was to check into a hospital and enjoy my stay there. This type of customer service is what is making America a divisive and more racist because of the unchecked rudeness of people that represent your company on the front lines.

My home AC stopped working. I called Choice who sent a technician out 4 days later. The technician stated that the unit was out due to a surge outage or lightning. Choice told me that they do not cover units outages that were the result of lightning, and I need to contact my homeowners. I contact my homeowner's who sent an adjuster out, and the adjuster stated that the unit was out due to a worn-out wire that burned out and the compressor would need to be replaced as well as capacitor, and they denied the claim. I called Choice back and spoke with a supervisor, who asked me to get another quote from my own technician and submit the invoice to Choice Home Warranty for payment. I had to pay $1850.00 for the repair, submitted the claim to Choice and they denied it a second time stating that the outage was due to lack of maintenance. This is a disgrace. I cancelled my policy with them immediately. It is obvious that they will not pay for major repairs. I was even charged for this month's payment and told that, they do not give refunds! This company is a rip off!!!!

I had the same issue everybody is experiencing. My vent on the microwave broke after 2 week policy in effect. The technician came, charged $45 and then they told me it's not covered. It's due to unknown preexisting condition. This looks like a fraudulent company. They are not going to approve any claim. When I talked to the service agent or supervisor, I think he told me anything which could relate to preexisting condition will not be covered which I asked him could be anything as with the old appliance there will be something which you don't know would have been going on for long time and breaks after you bought the policy. So according to them, it's not covered as it's due to pre-existing condition, and what I understood there cannot be anything that they cover because anything breaking in your house will be due some pre-existing link. This is a rip off. I cancelled my policy immediately and asked friends to cancel and they did as they share the same exp. Their business model is to get you in and then charge $45 and deny claim.

My air conditioner went out in mid-July. The service company they called could not fix it because they said it was under manufacturer's warranty. The company that installed it could not fix it; CHW denied all coverage. My attorney will be contacting them for specific performance. Do not ever give this company money!!!

I called yesterday to get my air conditioner serviced. The first person I spoke with was a lady. She told me I owed $141.67. I was stunned because I had paid $141.67 on 7/22/13. I first saw the advertisement for this company in my emails so I filled out a form. 10 min. later, I got a call from a Scott **, a salesperson. He explained the payments are $45.00 per month or somewhere around that. I told him to call me back on that Friday when my check loaded. Well, he called me that next week. He said if I paid $141.67, that would be for 3 months and I would get an additional month free. He said I could pay quarterly so I would be paid up for 4 months and would receive a bill after the fourth month. I told him it sounds like a good deal so I agreed. So after I spoke to the lady, I called my bank to make sure the payment had come out and it DID. So I called back, spoke with a Michael **. He refused to give his ID#. He said that Scott couldn't have told me that.

I had been doing work with Choice and when the billing got past thirty days they find every way in hell not to pay. This is one company that should be OUT OF BUSINESS!! The FCC needs to step in and close them down. Contractors need to ban together and file a class action law suit against them. The services were done and they deny every claim just so they don't have to pay. If interested in this, let’s take action. They will lie and never pay for anything. Contractors need to stop working with this company for they are deceitful as can be. Worst of the worst in Home Warranty Companies. DO Not DO business with this company. You’re on your own when you do. Choice is a BAD Choice with this one. If you’re with them cancel them and find another.

They have had 6 repair techs out to fix our fridge. They all state that it needs to be replaced. CHW is denying coverage and re: their bad insurance practices. Obviously they are going to be paying a lot more out of pocket because of the salespeople lying. We are going to file suit.

We paid 500.00 something odd dollars for them to do their job when needed. We had a stove and refrigerator that needed minor repair. We called them up to 10 times. Finally reaching someone in days they told us they were sending someone out to fix the problem with our appliances over and over till we gave up. Please someone do something about these scammers, we work hard for our money and would want them to refund it… which they never did!!

I purchased my home in March of this year 2013 as is. I started a policy with Choice Home Warranty in March. I contacted CHW after my AC stopped cooling properly Late June early July. They sent out a technician to check it and repair. The technician was outside only 1 minute, came inside to tell me that my unit was full of freon and to check the filter. I checked for the filter and there wasn't one, so I went out and bought a pack of filters to ensure that they could be changed every 90 days. After a couple of days it still was not cooling, I called them back. The same technician came out again only to make matters worse. I called again and for them to only dispatch the same technician out to my residence. I tried to call him to set up a time for him to come out and he would not answer.

Choice Warranty sent two of their service companies out to check the cause of my A/C Freon leak. They looked in the front of the coil and reported the leak was from water/rust. The leak could not be seen from the front of the coil since the leak was in the back of the coil. The coil had to be removed to see the leak. The leak did not appear to be in an area that was rusted. Choice would not cover the repairs using water/rust as the cause for not repairing. Again the damage was not from a water leak. In Summary, CW should have paid for the repairs.

Choice sales pitch trapped me for 5 years agreement and paid $2500.00 for 5 years. When it comes to claims, they don't replace the unit and they will offer buy out for least price to replace the unit. First time I had dishwasher problem and offer me $200.00 to replace the unit. Second time when I had problem with pool motor, they escaped by saying that I have crossed $500 limit for year. Third time I had problem with microwave and service guy put damage on unit and Choice escaped with cause that, they are not responsible for damages. Customer service is very bad and verbal abuse... Please don't buy policy from Choice. They don't accept claims above than our premiums price. Also policy cancellation is very bad.

Board on HVAC went out 5 days after policy went into effect. Claim denied saying it was a pre-existing condition. It was working great up to the point of going out. Have witnesses. Been on hold trying to resolve and listening to their sales pitch while on hold. What a joke. DO NOT BUY THEIR POLICY!!!!!

I just bought a house a few months ago. The appliances in the house are a year old. With that being said, I have a Samsung Fridge. With some investigation about the fridge, it's their top of the line model. Well, my fridge had stopped working. It had the message showing "OF OF". Well I got right on the phone with Choice and they put me in contact with one of their contractors to come out and assess the problem and so he did. I was told number one, Samsung are not good products and the parts are hard to get being that they are from Korea. He told me that my fridge had no Surge Protector and we must have lost power which burnt out my Main Board and Relay Board. Then he collected his $45 and left and said Choice will have the report in 3 hours which was not the case.

My A/C went out, so I called CHW. They promptly put me in touch with a local company, who set up the inspection for Monday (my A/C died on Saturday). I was ok with this, seeing as how it was the weekend, and I understand companies cannot bow to my every will and desire. The technician came out, discussed with me the issue (leak in my condenser coil) and that I had lost all of my refrigerant. He submitted the report the following day (after me calling and asking that the report be filed). CHW then got back to me after I called and asked about the status of the claim. Not surprisingly, they had denied the claim. They stated this was due to "lack of maintenance". They said that acid can build up in refrigerant over time and can cause leaks, but if proper maintenance had been performed, then the acidic build-up could have been detected.

I have a GE SpacemakerXL Microwave Oven and the Active Vent broke off and hit my wife. The Active Vent consists of a panel that swings open when the fan operates and closes when the fan shuts off. This happens automatically without the involvement of the user. Choice Home Warranty has denied the claim based on the following exclusions that apply to parts of the microwave that involve handling by a user and could be subject to rough treatment.

I have had 3 no shows on one service call and 2 no shows on another call. When I called customer service, they just don't care either way. I asked if the no shows were due to my area, race or the type of service needed. I know it was not due to nonpayment due to it is a bank draft. As long as they have your $$, that is all that seems to matter. I am waiting today for someone to come who stated last Friday that they would be here between 8-10 am and it is now 10:30 am. I called Choice to the number of the service person and told them the problem. They just stated, "Hope they show up," like they already knew they were not. I have had several denied claims even after some of them were approved when the service person called in the claim. I will cancel my contract and hope people read all the reviews before they consider Choice Warranty. They will not let you speak to the supervisor that is over them. So when you hang up, there is no solution to the problem.

I paid the premium payment for one year to Choice Home Warranty. My hot water had a leak and I called the company. They said they would send one of their representatives to come out and check it at a cost of $45.00. The person came and called the company and told them my hot water was leaking and they denied the request to replace it because they said it did not cover leaks. I called the company with great anger and spoke to the manager. He said rather than give the company a bad name, he would pay $450.00 to give me a new one. He contacted the company and they wanted over $600 to replace it including the $450.00. I refused and bought a heater at Home Depot for less than $600 and cancelled the policy. Do not ever pick Choice Home Warranty thinking they will do what they say.

My name is Hami. I have had Choice Home Warranty for the past 6 months and I tried to make a claim. I had a leak coming from the bathroom upstairs. One guy or so-called technician of theirs was called. He came to my house and took the toilet apart and the thing is still leaking. They gave me another number for another technician. I called the guy. He says, "I can't come. The company doesn't pay me." So finally, I called Choice Home Warranty again. They said, "Your claim is denied." Save your money people. How do they let these companies get away with this?

Purchased a home that came with a Choice Home Warranty. After 1 month of living there, the built-in microwave/oven combo start button stopped working and we were without a microwave. We contacted the previous owner that purchased the home warranty and gave us a number and policy to call. I called the company and they sent out a request order and a technician a few days later. My wife was home when the technician came by and looked at the microwave. As he was leaving my wife asked what the problem was and when he would be back to fix it. The technician did not reply except to be paid $45 and left. We waited the next 3 weeks with no answer.

I have been paying for a home warranty with Choice for 6 months or more. Just on August 07, 2013 I made a service call for air condition repair. Well the technician they sent out did not give good customer service and my air condition is still not fixed. He was not informative about what he was doing or what he needed to do to fix my problem. As of right now, no one can get in touch with him. What should I do?

I contacted the company to purchase service. I was told that I must pay one month ahead of time. My credit card was billed twice before my contract was in effect. I called the company to inquire about why I had paid twice and my service had not even began. The supervisor was extremely rude and unprofessional. He told me that he would cancel the policy and abruptly hung up on me!

We had Choice Home Warranty for about 6 months when our A/C began to malfunction. We have two A/C units and 2 condensing coil units in our home in humid, hot south Louisiana. Choice Home Warranty was recommended to us by our real estate agent(cy) which assisted us in the purchase of our home. We telephoned with the service need and were directed to a service company which had to travel several hours one way to reach us. This company was not happy about the call but came to repair one unit which needed an expansion valve. We paid for this out of our pocket because CHW would not pay the service company.

Do not do business with this company! I'll try to explain as clearly as possible, but after 6 weeks of trying to get service/satisfaction on two claims with them, it's a little difficult. Claim one: our standalone freezer (which I paid an extra premium to have covered) quit cooling. It took them 1 week to find a technician to come out. He collected the $45.00 service call fee, took the freezer apart, said he would order the repair part and that would take another week to ten days to come in, and then he never came back! Called Choice Home Warranty and they advised that they were no longer using that repair company and that I would have to get my own repair done and apply for reimbursement.

2 weeks back, I noticed my basement had a pool of water surrounding my water heater, Furnace, and AC, and expected the leak maybe from my 17 year old 75 g water heater. Until that time, we had never faced any hot water issues nor any reduction of hot water nor any abnormalities coming from the heater. Called Choice Home Warranty who promptly dispatched a plumber. The plumber inspected the water heater for just about 2 minutes, felt the bottom opening, and confirmed that there is rust in the heater and that was not covered by CHW and the heater need to be replaced. The plumber never did any other inspection or inspected the bottom of the heater if there was actually a leak or whether the water in the basement was from some other sources, nor asked me any questions.

So the washer (front load) at my house broke. I called them up. First they dispatched a contractor that not even qualify to fix front load washer. They then gave me the contractor #2 - this guy did not provide service in my area. The third guy came out - the cost to replace the parts $700 and labor $300 and other miscellaneous added up over 1000. He said Choice Home will contact me about the claim. HCW called me and said the claim was not authorized and they came up with some ** excuses. If I am to purchase a new unit (out of my pocket) then it will cover?? How ridiculous that sounds. Never again go with this company. They only want your money and not want to pay out. Frustrated!

Choice Home Warranty sucks! The people are rude. My ac quit cooling. They sent a wonderful ac company called Ultimate Comfort out. The tech was great. He explained that my condenser had leaked and my compressor was bad. He took a few pics and called the company. They said it was lack of being maintained. REALLY I change ac filter every 20 days. We have pets. I also wash out my condenser once a month. They said it rusted out. Well the tech said, "No, it was a very clean unit." He would send pics. They didn't want them. They said I needed records of maintenance so I sent them. I pay someone every 6 months to come clean inside and out and do a visual inspection. That didn't work for them so I told them to go to ** and I would bad mouth them all I could.

Please spread the word. Do not choose Choice Home Warranty. Save your money. Find any other company but Choice Home Warranty. I made a claim because my dryer went out. The technician came out said that my dryer motor went out and that the dryer blower should be changed at the same time. The technician said my claim was denied. I called Choice. They told me that since I had only been with the company for 35 days, my claim was denied. They said there was no way my motor went out in that short length of time. I told them I noticed it the day before I called in my claim and that I used my dryer like 3 days before the day I called in. I don't know when one of my appliance will go out. And I know I had only had the warranty for a month but why would I call and pay another technician when I have made 2 payments to my warranty company. Do not choose Choice Home Warranty.

Please, please, please do not pay Choice Warranty for anything. They are so very, very nice to you while they are trying to get you to buy. But once they get you they are the meanest son of a **. I ask to speak to a supervisor and was told no. I had to take a deep breath and ask again. He said "didn't you hear what I said? NO." So they just don't know who they are fooling with. I have nothing else to do but call and make reports. I called these people and ask for a certified plumber. They sent an appliance company so when I noticed what the truck had written on it I ask him to wait outside while I call the warranty camp. I told them that they had sent the wrong company and she apologized and told me that the plumber would be there the next day and said not to worry about paying for that company. I said "don't worry I wasn't anyway."

Do yourself a favor, take the money you were going to spend on this company and set it on fire because you won't get anything but aggravation with them.

I paid for home warranty to take care my A/C but when I need repair, CHW hardly covers anything. They don't cover this, not cover that. They couldn't do anything to repair my A/C. I have to stay in the house with 99 degrees. When I call customer service to ask for replacement, they just hang up the phone while I am talking. They didn't do as promise when they try to sell the warranty. I finally have to call a different technician to repair my AC and paid out of pocket. What do I need warranty for?

This is my second (and last) year with this company. What a racket they have going. I called them on July 24 because my refrigerator stopped doing its job. I was not called back after an hour and a half, so I called again. They gave me the number for the Maytag Store. I called. They could not send anyone out for 2 days. My children had given me 1/4 of a beef for Mother's Day -- go figure. Anyway, I didn't want to lose that beef, so I called them once again. They told me to call my own repairman and set up a appointment.

So, I am the latest customer to post a negative complaint about Choice Home Warranty and their bad business practices. If you are considering a buying a warranty from this company, you might be better to take the $500. and burn it in a trash can. I purchased my home warranty with faith that this company would abide by the terms of my contract. I have quickly learned this company is nothing but a huge scam that steals your money and is unwilling to pay for any of the items they claim in their sales pitch! Don't make the same mistake I did and stay away from Choice Home Warranty!

After I enrolled at Choice Home, I had some questions and call Choice Home to get more information about my warranty. My sales person is very nice guy and be very patient; however his manager was very rude and unprofessional. He complained that I called too many times and even more than his wife does. What a attitude. Afterward he canceled my warranty without letting me know. I have never and ever talked to such a rude manager!! Anyhow I feel that Choice Home is not a professional company or at least they have no sense of how to treat their customers! Will never recommend this company to any of our friends.

CHW stated they would not cover my washer repair. Repairman stated to me washer repairs are more than washer was worth and they would pay me out for a new washer. CHW came up with every excuse to not cover my washer. Been paying monthly fee and when I really need them they have excuses.

We are a small HVAC & appliance business out of Texas. We did several services calls for this company & gave them ample time to pay up on their invoices. After several calls, emails, collections letters & collection agencies, after 2 years we still have not been paid at ALL. I was told by the collection agency that when they spoke with the OWNER of CHOICE HOME WARRANTY this what he said: "This guy is based out of Texas. He can't do ** to me. Who does this guy think he is sending a collection agency after me? I'm not going to pay them anything & there's nothing he can do about it". So if that's the kind of attitude the owner has I can only imagine how he has trained his staff to work for him.

I was a vendor for Choice Home Warranty. I did repair work on appr a dozen work orders, all with approval from Choice. I was never paid a single dime on any of the invoices submitted. I was told that the work (that they authorized in writing) was unnecessary. I then found out after seeing their reputation on line that this was pretty much of a standard practice for Choice. Stay away from this company. I see that there are over 300 complaints of this manner on this company.

My A/C unit failed and the Freon leaked out, Choice Home Warranty sent out their "Preferred Contractor" who discovered the problem. The evaporator coil had split open. The cost of the part was over $1000 and the total came to $1542. First Choice Home Warranty said that it was rust that caused the problem but when their contractor told them it was not caused by rust, they then stated it was a pre-existing condition and was not covered. I am still arguing with them to try to have them pay for this repair. I have tried to email the information and fax the information to the company. I get a delivery failure reply from the emails and the fax does not answer. I can only talk to customer service on the phone, but they do not make the decisions.

Filed claim on A/C unit not cooling. Told them that fan had broken off and cut into coil. All coolant leaked out. After a few days I was told that they would pay to have fan replaced but not cooling coils because they said the damage to the coils was secondary and they did not cover that. I have to live on a fixed income and I feel I was told lies when I was sold this warranty. Well this piece of ** they call a contract. I mean what good does a fan do if the unit won't cool? I called them back today, July 22, 2013, and canceled the so-called contract. I told them I did not have the money to replace an A/C unit but could have bought a bit window unit for what I have paid them. I know they won't ever read this. They couldn't care less about me. They have already screwed me over and now they are looking for the next victim. Will it be you or someone you love? I hope not. YOU HAVE BEEN WARNED.

Warning to the American people, beware of this company. Bad company alert (choice Home Warranty). This warranty company has been taking advantage of people for many years, refusing to pay claims filed by their customers. My proof, just go to the BBB website and look at over 750 complaints in the last 3 years. There may be hundreds that never filed a complaint. They use the same excuse for a major component replacement. You did not have the proper maintenance performed. Well they made a mistake using that excuse with me.

I have had Choice Home Warranty for years, and finally have a problem with my microwave. It cost me over $900 new, and comparable today even more. Was told that at Choice Home's discretion they chose to pay me $219.00 towards my buying another microwave. I explained that nothing in reality is available that a mere $219.00 would help at all towards a new microwave, and said I wanted it repaired if that is all they will pay. They said fine they can get if fixed for less than their $219.00 offer, but if they repair it, then that voids the warranty on the microwave, and won't even warranty that it is fixed by their repair.

I cannot believe this terrible experience. I had this house covered by American Home Shield from 2006 until March 14, 2013. I never had to submit a trouble ticket to AHS for the AC system. But, in July, the unit quit working. I called Choice Home Warranty. They helped schedule an appointment with a local AC company. The company came out, and charged me $170 to perform a leak check. Once the leak was found, I was told it would cost over $1,000 to fix, but I was in luck as Choice Home Warranty should pay. To my dismay, my claim was denied "due to previous existing condition".

I have been with CHW for over a year and have used them three times. When it came to fixing my washing machine, I am still waiting for the "back order part" one month later. Today I gave up and bought another washer as I am sick of having to go outside of my home to do my laundry. I asked if there was a time limit on how long I would have to wait before the part was deemed unavailable and they would honor their agreement to either fix or replace. I am still waiting on an answer. Apparently the wait will be indefinite. They also denied the claim to repair my A/C after their tech admittedly put an extra three pounds of Freon in my unit, messed up the inside coils. Oh he DID come back out and wasted the overage 2 days later after which I now have a major leak on the inside of my house.

I have been denied a legitimate claim from CHW on my air conditioning system. Apparently the compressor locked up about a month ago and a service tech came out and diagnosed such at that time. My claim was denied because "Russ" with your company said it hadn't been serviced properly because I didn't have receipts showing that. I told him I maintain all of my systems myself. He said he would call the tech personally and ask him for himself, which he did.

I have a Home Warranty through Choice Home Warranty. On July 11, 2013 I noticed the temperature of the Refrigerator was 56 degrees and the freezer was 47 degrees and the food began to defrost. I contacted Choice Home Warranty to request a service technician. They sent me the name and phone number of the service technician, So Cool Solutions.

I signed a CHW vendor agreement on 3-12-2013 and immediately I started receiving work orders to go and do warranty work for their customers, of which I honored all of their requests. I was finally paid for 2 invoices dated 3-12-2013 on 5-24-2013. I have yet to receive any more payments from them. I discontinued doing any warranty work for them on 4-18-2013 until I received payments for the 18 invoices I submitted for payment. I have called them several times per week and was told they would not honor the invoices I had submitted because I had stopped doing warranty work for them. I asked them, "Why would I continue to do work for a company that will not pay for my past work?"

I had an AC unit that needed a new compressor. Choice gave authorization to the HVAC company to replace it. That was 2 years ago. Two weeks ago I got a call from a collection agency saying they were putting a lien on my property because Choice refused to pay the bill for an AC repair 2 years ago. To avoid having to pay an additional $2,000.00 in legal fees to get the lien removed from my deed, I had to pay the bill. So I've paid for a warranty that is useless. If this collection company had not called me I would have had to pay thousands later to clear it up.

The central A/C unit at a rental home we own stopped cooling. I called Choice and made a claim. A HVAC technician was dispatched within 24 hrs and determined the unit had lost all of its refrigerant on the first service call. Pretty quick response. He was not authorized to do anything but assess the unit. The technician called Choice and reported the unit had no refrigerant and was authorized by Choice to do a leak check on the unit to determine where the leakage was occurring. The source of the leak was found and the technician reported the results back to Choice who told him they would not reimburse him for the leak check cost. They indicated to him that the cost of the leak check is borne by the home owner. No authorization to make repairs was given to the technician. Choice called me a couple days later and asked about the maintenance on the unit and whether it had been maintained according to the manufacturer's specifications.

I have made a terrible mistake in signing up with this company. Six months ago, I had an issue with a ceiling fan not working. After several missed appointments, a technician came to look at it. He removed it from the ceiling and declared it not working. He left saying that Choice Home would be in contact. They never called or returned my calls. After two weeks, I decided to just buy a new one and install it myself. Now, my refrigerator is malfunctioning and I was hoping to get some action from Choice Home. Choice Home gave me a contractor's number for me to call. I called but was told they couldn't come out for three weeks.

I called last month about my A/C not working. I had an A/C company and come to inspect the issue but they stated that my accumulator was rusted and it leaked Freon, so the part and accumulator needed to be replaced. I received a call 5 days later stating that I had been turned down due to rust. I told the agent from Choice Home Warranty that of course a condensing unit would have rust since it is exposed to the elements. The accumulator is made of steel so of course it will rust. I have 2 Comfortmaker Condensing units that are 17 years old so I thought I should cover myself with coverage.

Please note the technician that came out for my A.C. repair was professional and completed the repair in a timely manner. My first service call with Choice Home Warranty was the WORST customer service experience. I spoke to an individual, with initials A.R., who was extremely rude, unprofessional, and tainted my experience with the company. When I first signed up with a Choice Home Warranty salesperson (with initials D.M.), I was told that my first service call cost ($45.00) was exempt. This was not true, and Choice Home Warranty did NOT honor their word. I have completely lost trust in this company.

Choice Home Warranty denied a claim on my home AC. They claimed I had not had the unit serviced even though I have had it serviced for several consecutive years when I had a different home warranty company (this was my first year with Choice Home Warranty and the first season since the last service, which was with a different company). The tech they sent out said there was nothing I could have done to have prevented the failure of the unit.

I put in a claim for my microwave; they didn't have a serviceman in our area. They told us that they were going to put a check in the mail. That was over a month ago and the check is still on the way. I put in for an exhaust fan for the bathroom and three different service companies were called. None of them were in our area. Choice Home Warranty will NEVER call you back; you have to call them and listen to their excuses. The consequence of this lesson is to do your research on a company before you go with them. Don't take the word of someone else; look at the reviews.

Over the 4th of July our A/C went out. We called Choice Home and were given a name and assigned a contractor. No one called us back on Saturday afternoon. We called again for a different contractor and again, no call back. So we called an A/C company not through our warranty. Late Saturday afternoon an A/C tech came and we had to invest in a new unit - whole cost out of pocket for us. After reading the other reviews about Choice Home, I found out that this is a common practice and I regret choosing this so-called home warranty company. We will choose another company when our contract runs out. I suggest read reviews first and DO NOT WASTE YOUR MONEY ON CHOICE HOME. Cannot wait for the contractors to call on Monday.

Choice Home Warranty Update For Anyone Who Is Considering Purchasing A Contract Or Being A Contractor:

A long story short... When our air conditioner went out, they insisted that it was a pre-existing condition and denied our claim after 5 days of trying to work with their very rude owner, Alex. Alex simply yelled on the phone non-stop without allowing me to state my issue. They have a very poor rating and you should stay far away from them at all costs.

I will not get into details of my situation because it is not any different from other reviews. This company knows ahead of time what they should do to make you quit and leave them with the used portion of our premiums. I would like to file a class action suit. I am not sure 100% how many people must complain, but we must start to save the others and, absolutely, get some satisfaction. This is NOT how an American business should work. If anyone would like to do more than just leave reviews, email me at **.

I currently have a home warranty in place on my home with Choice Home Warranty policy # **. I recently had trouble with my Air/Heat package unit. The A/C compressor apparently locked up, according to the tech that your company chose. After I made the claim with Choice Home Warranty, I was contacted by your company and given the contractor's phone number and instructed to call them and set up an appointment, which I did. In speaking with the tech, during his diagnosis, I asked him why the compressor did that and he responded that these compressors are sealed and it is a mechanical part that does wear out, as I already knew that.

Once problem arose, the tech showed up; he just wanted to collect the fee per call before doing anything. Some of them did not even want to come because they said that CHW owed them money and did not pay them yet. Tech did not work on weekends and holiday. If you have a broken pipe, then good luck. Watch for exclusive clause. So many things would not be covered. They denied and denied claim after claim. After a few months, I realized it was a waste of money and I sent them a cancellation letter.

I submitted online a service request to have my pool serviced. They canceled the call indicating they do not service saltwater pools. I indicated to them I do not use the salt system and it is disconnected, and that was not the issue for the call. They still refused. I requested air conditioner service, their season system check service, and they indicated they will not send anyone unless there is a need for repair. I then faced having to have my compressor replaced after canceling with Choice. I paid 4 months into their service and requested my money refunded due to their lack of service. I was told they cannot do that. I even had to add on roof coverage two months later as the salesperson did not indicate that was an add-on item at an added charge. As it turns out, it did not cover my patio roof issue in any case. They have an excuse for everything. They are unethical and they are ripoff experts.

I have paid for this warranty coverage for years and my first claim was denied. They told me that my leaking washer was my fault! Give me a break... This company should be shut DOWN!

AZ State Contractors Board sent me a notice of wrongful and unlicensed work. CHW sent an unlicensed contractor to my home and had them do the work on my HVAC system. CHW will be hearing from me on this wrongful advertisement along with the BBB. I will be investigating any other State or Federal controlled businesses to help with this.

I switched from American Home Shield because their price and service calls were more affordable. WRONG DECISION. The one and only time I called them out was because the megatron in my microwave went out. They sent a service technician, who diagnosed the problem and told me that the unit was not repairable. He submitted his findings to them and when I called them to see about getting reimbursed or having it replaced, they informed me that what happened was not covered.

We switched over from Old Republic to Home Choice Warranty due to better trade call fees and outstanding customer service from our sales rep. I should have known that all companies are nice when they want your business! Biggest mistake we have ever made! We have 2 properties covered with them and paid about $1200 for both policies. Our policies became effective on 5/11 and our policy with Old Republic expired on 5/15; therefore, there is no lapse in coverage. Obviously, nobody can say when something will break or malfunction, which is why you have insurance coverage to begin with.

I billed out in Feb. 2013 for a job done for Choice Warranty. They have never sent payment over 4 months; I'm getting ready to sue them over payment. But they continue to send me work orders. Now they owe me for a second one... I also turned in an authorization for a job they said they would get back to me. This was over a month ago. Still, there is no authorization and no okay to do the work. The home owner finally paid out of his pocket to get the work done so he has AC for his family. And now, he is trying to get his money back. The only warranty company that I have had good luck with authorizations and payments with is American Home Shield.

I have had a contract with Choice Home Warranty since February of 2012. I have had only 1 minor service call for my washer which was fixed no problem. However, I have had a very bad experience yesterday and today, 6/25/2013. I am a Senior with COPD (breathing problems). I came home yesterday to a failed Air Conditioner and 89-degree temps in my house. I tried calling Choice Home Warranty on their 1-888 number for three hours. I finally got somebody on the phone. The technician came out today around 1pm after several emails and failed phone calls. The technician determined that all the indoor components are in very good shape. We went outside and the technician found the condenser failed, oil leaking and all the Freon had leaked out. He told me I need a new compressor.

CHW sent out a contractor for a leak test on the AC unit. Leak test is not covered by CHW, to which that info was told to me prior by the contractor. The valve core in the schrader valve was bad and there is no gasket in the valve core cap (same as the valve core in your tire valve stem). This was denied by CHW for the reason that they do not cover items not installed correctly. This $0.89 part cost me over $800 to get repaired and then to be told that I have a year warranty on that part only by the contractor. I have asked for the contractor's AZ State contractor's number and have been ignored several times. I am in the process of contacting the AZ State Contracting board on this matter. Beware of this and do not let anyone that is not a licensed contractor work on your home. This may come back and bite you if any other warranty company asks you if you have had other warranties on your home, as they will not cover work done by unlicensed contractors. I WILL NEVER USE OR RECOMMEND CHW.

I have had their warranty for over a year now and have had nothing but problems. While they are very slow to actually handle a problem, they are very quick when telling you that it's conveniently not covered. AND, their customer service people bypass rude and go straight to ignorant. One "manager" actually called me a dumb **! I had to wait two weeks to have my hot water tank repaired the first time, and half the problem was because no service contractor would come out for a service call because CHW wouldn't pay them what they owed them.

I had a claim for my A/C unit with Choice Home Warranty and they denied the warranty stating it was a preexisting issue and the amount of time that I had been signed up was too short. The technician that responded out stated the compressor was bad and that compressors can and do die overnight. I had a second technician's opinion that stated the same exact thing. Also I had home warranty coverage before Choice Home Warranty, so there was no gap in coverage. In Choice Home Warranty's contract, it states that you will be covered the day you sign up if you had prior coverage. So, therefore, my A/C unit had been working perfectly fine in the month of March when we had 80 degree plus weather and it worked fine all the way up till May 12.

I just filed a claim for my A/C unit. According to the tech, it was shorted at the ground. After Choice reviewed the claim, they refused to fix the problem because it happened only 50 days after I purchased the policy and they are claiming it was a pre-existing condition. Problem is that my A/C has worked fine all summer... until now. It's almost funny how their "elevator music" that you listen to while on hold for over an hour states that problems can happen at any time so you need a Choice Home Warranty. From my experience, you had better hope that nothing happens in the first 50 days (even though you have a valid policy).

I thought this company would be great, but boy, was I wrong. I told them when I signed up for my 3 yr. plan that my air conditioning unit was original with my 26 yr. old house and would need to be replaced soon. They said that was fine. They have come out at least 4 times so far and just end up patching the problem. No new unit. Finally, we just called last week and the technician said it was leaking Freon. Because there was normal wear and tear (some rust), they would not cover it. Their solution: I pay to have someone come and patch the problem for maybe another season, and they will give me a $200 reimbursement towards the repair (which would run me about $500). He couldn't explain how this made sense when I asked why they couldn't do it. I tried to cancel, but it took them 3 days b/c they wanted to "see what they could do to help." What that means is, keep me as long as possible to get more money out of me. I finally cancelled and he was going to pro-rate it and give me $206 less than what I should have gotten. If anyone goes to cancel and you think you are being ripped off, put up a fight and they will eventually cave. It's ridiculous and I would not recommend this company to anyone.

Basically, this is a con job criminal organization. They take your money and always find an excuse not to perform the repairs. Arbitration is done through corporate - so they are judge, jury and executioner. When you want money back, they add on all kinds of charges. Stay away. Save your money. DO NOT SIGN UP WITH THESE CROOKS - zero stars if I could.

I purchased this home warranty package to protect our appliances. Our Kenmore washer broke down 7 months into the policy because the spring broke, which then damaged the shock absorbers. Both items are NOT in the list of excluded components covered by Choice Home Warranty. The company denied coverage claiming that the damage had been caused by overloading and that we kept on using the unit once the spring had broken. We obviously had no idea that this was going on. The washer was working so we kept on using it. Our microwave's fuse blew out a couple of months ago, and they didn't cover it because they don't cover counter-top microwaves. Our refrigerator was leaking; they also didn't cover that. Bottom line, these guys don't cover absolutely anything, and if something they do cover does break down, they'll claim it was from wear and tear or misuse, which they obviously don't cover either.

I called about my air conditioning. The guy came on a Friday and was gone in less than 15 minutes. I said, "Wow, how much freon did you place?" He replied, “2 pounds.” I said that is not enough all. No reply. I paid him and he left. The next day, I went into the basement to find water everywhere coming from trap in air conditioning. I called and called and called. No one could help me. I finally got him. He said he would come back out Monday. Monday is here and he said he cannot come by. Why not? I have already paid you and I still have no air and have water in my basement. After numerous calls to Choice, they were unable to help. I cancelled my contract of which they took out $150 less my $45. The serviceman was unprofessional, unskilled and ungroomed. This is a scam. Do not fall for this trap!!!

Choice Home Warranty has no problem taking your money monthly, BUT does not like to do any work for it. This now makes the THIRD claim I have tried to file. This one is for my well, which was supposed to be included on my policy. When I called up on a weekend to file a claim about my well pump not shutting off, they said it was not covered.

Choice Home Warranty provided me a home warranty in which I made on time payments for over 3 years. Once I submitted my 1st claim, as it's hot in Texas and my A/C went out. They advised me that my claim was denied due to my A/C having a preexisting problem. However, I have been in my house for over 10 years and have not had any problems with my A/C other than normal use. I then advised the Rude Supervisor, Liza **, who contacted me that I disagree with that claim and she advised me that there is nothing I can do about it as she is as high as it goes. I advised her, "If I had a preexisting problem, then why is this the 1st time I'm filing a claim?" Choice Home Warranty is a crook and takes your money and finds reasons to not pay for any repairs. The sad part is the Contractor who they hired to go out, AirTru, advised me this is what they would do as her history with them shows they find every way not to pay for any repairs.

My A/C went out on Friday. I called Choice Home Warranty. Unlike other companies, they are 9-5ers. So we had to endure the heat for the entire weekend, because the company assigned to us was unavailable until the following Wednesday. Of course that was not going to work, so I called them back on Monday in an effort to reach another company who could make it sooner. And that seemed to be hopeful, but the technician was unable to make it out that day. I then, against my better judgement, tried to take advantage of their find your own technician and be reimbursed advice, and that's when things went completely sideways.

I called and received an air conditioning company called Payless Maint. They were polite and fast to respond to my problem. However, the technician they sent was not knowledgeable about wiring so when he came back, he installed the caps but he said the contacts were okay. The unit turned on and worked but when I tried to shut it off, the fan kept spinning and the air started to blow warm as the contacts were stuck open and needed to pull power to reset. Anyway, we called the company back and they said it was holiday weekend and they would be over Tuesday (the day after memorial day). Well they never called or showed up, so I wasted 12 hours waiting. Called back and was told a lot of emergencies. We will be there on Friday as that day my wife was home. They said between 7 and 2. Again, no show. She called and was told they were running behind. Well at 7PM, no show again. I called and was told they were backlogged and would be there Saturday 11-2.

I had a leaky faucet in my bathtub. I called to get it fixed. They sent someone out. He then went to his truck for 1/2 hour and wouldn't take my credit card to pay the $45 service fee. He told me to call his job headquarters. I did and they told me to make him hook up his credit card machine. He wouldn't so I sent my husband to get cash. While my husband was gone, he told me that a leaky faucet is not covered by Choice Home Warranty. But when I called them, they said it was covered. They sent someone out and he demanded payment. Anyway, I didn't pay him and asked him to leave.

The condenser in the attic froze up. Rust has corroded through the fan. I contacted Choice Home Warranty and was denied within 30 minutes. I was told that if there were any signs of rust, they denied claims per their policy. I read my policy from front to back (2 Times), nothing in writing in my policy states this. I then inquired if I had rust on washer/dishwasher, etc. and they quit working, would I also be denied on that claim. The answer was yes on all counts.

I filed a claim with Choice Home Warranty for my AC unit which was in need of repair. I had been with Choice Home Warranty about 4 months. I called them on May 15, 2013, the AC company came out May 21st. The AC unit's compressor and condenser went out. They did not get back with me until May 25, 2013 and denied my claim. They told me that I had to have records of preventive maintenance performed on the unit for the years that I have had the unit.

I placed a service call on May 21, 2013 for my condenser unit in the attic because it was leaking into the ceiling. The service contractor came out and said that the coil had to be replaced in the unit and they would have to contact Choice Home Warranty for authorization. Choice Home Warranty never did contact the service contractor to authorize. A representative from Choice contacted me on May 31, 2013 and stated I was under insured because there are three units in the home and only two units are covered.

Oven went out & tripped the breaker. Choice Home Warranty (CHW) send a tech, who indicated that breaker needed replacing but CHW denied claim saying it was water damage. We disagreed, so they said that we could get another opinion, but would have to pay for it. Another electrician came out, replaced the breaker & indicated it wasn't water damage. Also, the breaker replacement did not fix the oven issue. Although the first tech from CHW misdiagnosed the issue on both counts, CHW still insists that they will not honor the warranty. Furthermore, the rep kept repeating the denial over & over again, would not allow me to get a word in, would not provide reason for denial in writing, and hung up!

I was told my stove would not be repaired and only after I had purchased a replacement would I receive a check for only a tiny bit - over half of what I had to pay for an exact replacement. I was told I had to wait 30 days and they would issue a check. I am still waiting for that check 39 days later. I have made three calls with the last one saying the person prior that I talked to was no longer with them and my check still hadn't been mailed but would in the next 4 days. This company forces you to be proactive and you have to constantly call to follow up on what they have or have not done with constant promises that ARE NOT FULFILLED!

For years, I contracted with AHS and I found them to be a very reputable company, just a bit pricy. In February of this year, I contracted with CHW mainly because of pricing. In April, I had problems with my A/C. They came up with every excuse in the book to avoid honoring our agreement. They sent a repairman that seemed the least bit interested in repairing my A/C. I had to provide yearly service documentation. I had to provide a leak test. After fulfilling all of their requests I was finally told that CHW refused to make the necessary repair b/c my unit was corroded (not true). I asked for their decision in writing and have yet to receive their written statement. Scam! Scam! Scam! Don't Do It! Don't Do It!

I don't even have a policy with them and I was treated in a very rude manner. When I initially called to inquire about a policy, first they don't even give you a name when they come on the line. When I spoke with George the first time, he gave me a quote of $500 a year and $45 a month and asked me if I was ready to sign up. I told him I don't do anything without speaking with my husband first. He said okay and automatically released the line. He didn't ask if I had any additional questions or if he could explain anything else in great details. He just released the line. I then called back (and I'm calling back so much because I read the reviews of how sorry this company is, so I did my own test on them and apparently, the reviews and myself were correct) and spoke with Kevin.

On 5/14/2013 at 2:00 pm, I purchased this warranty contract from David **. He stated that if I had changed my mind, I can cancel. I called on 5/15/13 at 11:00 am, within 24 hours of purchasing which I was told I had 2 weeks to cancel. I spoke to Jeanette and was given the runaround that the sales department was closed. It didn't seem that a sales department would be closed and the rest of the company was open. When I questioned the levity of that, I was then transferred to Russ. I then called then the next day after being told by Russ that Mr. ** was a Jew and it's the Jewish holiday and therefore I can't be helped. I then waited due to the respect of his Jewish holiday. I then called back on 5/23/2013 at 12:28 pm and spoke to Sam, then Victor who stated that he had given the deposit back and it was credited to my account. I find out that it wasn't but Victor didn't even process the request until later that evening. I called my bank and gave them the transaction/transmittal number and it was bogus. Not only was there nothing there, but nothing pending.

I had a claim for a leaking hot water heater. Customer service rep says, "Sir, even a speck of rust and it is not covered," then proceeds with, "besides, the holding tank isn't covered." Ma'am, what is covered? "Sir, all major components." When did the holding tank of a hot water not become one of the major components?

They are the biggest scam home warranty company! They made me wait a week, only to tell me my broken washer is not covered under my plan!!! So far, this is the second item they claim is not fixable under my plan!!! Save your money, and get your own repairs done!!! The money I've spent with them could have replaced all the appliances in my home! I’m done with Choice Home Warranty!!! Liars! Liars! Liars! :-(