Choice Home Warranty Reviews

If I send something in that you guys do not deem repairable because it is not covered. Then why did you send someone out? I explained what was wrong but you still did and it cost me $65 bucks for nothing.

They were prompt! And also practicing social distances! Explain everything that I need To do to keep air running correctly. They also were very, very professional. Ask if I changed air filter. Also explain why the unit was not cooling. Due with that I was very much Pleased with the outcome.

Customer service took my information and dispatched a company that could address my problem. The Technician was knowledgeable, friendly and gave me recommendations to better protect my home and air unit. Plus, he fixed my AC in no time. Only wish they would use a local company to address my concerns.

The only problem that I have is that you have to wait so long for a service call to be complete. When I requested my latest service call I have to wait two weeks, August 9, before my appliance can be fixed. I wish you would work on getting contractors who can come out within a day or two of your service request.

Great customer service, great value, prompt respond. They set up technician to come out quicker and on time. Get too many phone calls and e-mail about the time and the date the technician will be there and they use the best company.

We really liked Husain, our technician who repaired our refrigerator. It was leaking water, and he explained that our ice maker line was clogged. He completed his work quickly and suggested ways to improve the efficiency of the refrigerator. If we have a problem in the future, we would be very happy if he were our technician again!

Apparently Choice doesn’t cover coil cleaning. $550 for the cleaning out of my pocket and refrigerant and $65 service fee out of my pocket. Pretty disappointing. Instead of fixing the problem that was causing my issue, you classified it as a maintenance which got you out of paying for it.

I got a home warranty for 3 1/2 years, I talked with Todd and feel good about my purchase. Tod was very professional and informative about the services. I will also Recommend the service to my sister who is looking to purchase her own home shortly. I love the fact the rep was not pushy and did not try to oversell me.

I was new to Choice. I had a contract starting in April which I have canceled. I live in Texas and our AC went out. We called Choice. The rep said because of work load and corona virus it would be well over a week before someone could diagnose the problem. Not acceptable when it’s 100+ degrees outside with high humidity. So we called a local company who came out in a couple of hours. The circuit board was fried so instead of replacing parts we decided to replace the system which was done in a timely manner. Now we were not expecting Choice to replace our system but was expecting them to work with us to get some sort of financial compensation. The rep we spoke to said that was not possible. Can’t believe Choice would not work with the customer. As a result of this unfortunate event, I cancelled my policy. Not what I.

They are fair with there service. They also respond in a timely manner. They have good rates based on the coverages you choose. The service provided is fair. But ensure you read your contract before signing as I do with any major decision. God Bless.

Contacted Choice about leaking toilet. Was given claim number. Got notice the next day for date and approximate time Technician would be at house to work on toilet. Due to Covid19 appointment is 5 days later. I understand this delay.

Service man Fixed garage door opener. He arrived on time, diagnosed the problem quickly, explained the problem and fixed it. Excellent, professional and personalized service. I highly recommend Choice Home Warranty and their network of repair professionals. Also Choice Home Warranty’s online system made it easy to submit a claim. In addition Choice Home Warranty made it easy to track my claim

My clothes dryer stopped giving heat. CHW was contacted to come out and perform service. Claim was filed on July 30, and the technician came out July 31. He fixed the dryer within 1/2 hour. I am very pleased with Choice Home Warranty and the company they sent to do the repair. Would definitely recommend them both.

Outside unit not working properly, the wiring needs to be replaced. Thermostat does not regulate Temperature, also needs to be replaced. Almas Appliance are very honest and appreciated for their ability to inform me of my options to solve the problem.

Great experience with this technician. The technician was attentive to details, answered all of my many questions. Well organized, honest and helpful. The technician communicated quickly and clearly and worked with my schedule. I would recommend this company to a friend.

I had called another home warranty company to insure a home I am buying in Arthur, IL, and was on terminal hold for 20 minutes. Gave up and pulled your name from an article published by Quicken Loans. I was immediately connected with Luke **, happily surprised at how quickly it happened. I am hoping the same happens when I call in with a problem at my home. Luke was great at explaining the coverage and the costs and I signed up for a 6 year contract, relatively painlessly. Luke gave me a direct number to contact which is so nice now that we are in the digital age and it is so difficult to speak with a real person. I appreciate that.

I have been trying to get my washer and dryer fixed. I was assigned Scottsville Handyman. I was told he would be here on 7/24, 7/29, and 7/30. He did not show up on any of these dates. So I cancelled that claim and put another one in and have not been assigned another technician YET. I feel that this could have been handled better and someone should be here ASAP. Please look in to this matter and assign someone right away. Thanks.

I was looking at the website at the options on the website and before I could read everything on the website you guys were constantly calling me. As I was calling the 800 number on the website one of your agents called me. I did get your services but all of the phone calls are really unneeded.

Yesterday I had contracted with a different company for a home warranty. Shortly thereafter I received a call from Choice Home Warranty and I told them I had already purchased a warranty from a different company. The salesman proceeded to tell me about some of the fine print in my other warranties terms and conditions. He said that with the other company I would have to provide documentation of the last 3 years of maintenance for each claim. I said "and your company does not require documentation at all?" And he said, "No nothing at all." I was grateful that he told me and he convinced me that Choice Home Warranty was a better option so I cancelled my other contract and went with Choice.

I had to call several times to get a tech to look at the fridge. The Sears Tech came on 07/29/2020 and examined the fridge. He said that he has to order several parts and scheduled an appointment for 08/20/2020. This is unacceptable. We are unable to use our fridge until it is repaired. I want someone to come and repair the fridge after the parts arrive in few days.

I am very displeased. There is nothing in your contract that states that the Water Heater has to be drained yearly and I bought this home right after my husband passed away. It was a new home and I was not told to drain the hot water heater. When the service technician came he felt it would be covered. But no, your type of company can always find a loop hole. Furthermore, how do you prove that you did drain the system if you do it yourself?

On 7/29/20, my a/c in the evening began to not cool the house. That night I put in a claim. The next morning (it was 93), I was contacted by Mark Toomoth, owner of markofxheatandair.com, who came out at about 1000 am and fixed my a/c system within 30 minutes, which was very surprising in the summer. The service fee was paid and at no solicitation on Mark's part, I gladly paid to have the system cleaned and maintenance done on the system that since I owned the house (2 years ago), was done for the first time for a very fair fee. Mark is very honest and professional. Besides with Mark, I have only previously had a quick response after I put in a claim with Choice, which I will renew my contract for the third year.

While this review is only for the sales side of this company, so far, so good. The rep Brittany honored a deal from PerkSpot that had expired and then offered me something even better beyond that. The fact you can save money, be able to transfer or cancel for a prorate is amazing. As long as the service is good later on, the 5 star rating will stay.

Your worker she is kindly and helpful our customer and always follow up what our customer asking for or she is trying to give out great option to customer. I would like to refer to my family and my friends. And your worker name is Latasha **.

Plumber called before they came to let us know they were on the way. They knew exactly what they were doing and had it fixed within 30 min. They unplugged the pipes with a snake and everything works great now.

I appreciated the technicians' rapid response and was actually early. Repairs were made quickly and air conditioning back running quickly. Stella LLC was very responsive and I feel capable... I would consider hiring them and recommending them outside of through CHW.

Had to repair leak in water heater area. Technician came in and repaired leak within 50 min. Cleaned area and was on his way. 2 calls and problem was solved. Thanks to Choice Home Warranty and Arrowhead Plumbing. Thanks, great satisfaction.

Air Conditioner. The service person was professional and competent. I have been using Choice Home Warranty for the last 5 years. I recommend this company to all of my clients. All claims are handled with a quick turnaround. I never have to call or try and find a service representative because it is easy to do everything online.

The two technicians from two different companies arrived on the date July 21, 2020, were very thorough in their profession. Refrigerator & A/C both were repaired. They wanted to know whether I had any questions for them. They both gave me their company information as well. Thanks, Choice Warranty.

I spoke with Gunther to get new service for family member. When I asked to speak with his supervisor he refused, got very rude and combative and argumentative. I don’t appreciate his nasty attitude. My husband and I have been long time Customers and are considering not only the new customer service we just referred but also cancelling our service. This is not how a company who values customers treats valued customers!

Purchase new plan. Leaving a different company. Freddy was very nice. Worked to find me better plans and payments. Now have more coverage and paying less. Praying this will be the one and only warranty we will ever need. Saw the ad on tv; George Foreman recommended it and his grill is great so I looked up the company and saw it rated number 1 so I called and purchased.

My A/C went out in 95+ temp, 100+ heat index, and high humidity. There was no response by CHW's "large network of providers". After 1-day, CHW started calling to try to get a technician to accept the call. They finally convinced one, but they couldn't get out for 4 days. When the tech finally came out and diagnosed the problem, it was several hours before I received the approval notification. Now I have to wait 4 more days for the part. I am concerned that none of your large network of technicians were interested in the call, is there a problem with your relationship with them? A large network is useless if they don't want to work with CHW.

The co -pay is a little high for the service 'cause we still paid a monthly amount of $ and I insured 2 houses, the person who came and did the work is great. The person who recommended me for this insurance she paid 1/2 the amount for each call.

I was happy with the tech that came to my house. He was quick and got it working easily. He explained everything and was very professional. He had to leave in order pick up a part but he was back within 10 minutes. Happy with the service and time it took to repair.

Please do not use this company. They have class action lawsuits against them for scamming people. I have spent 100+ hours in misery and grief. Learn from my mistake! AVOID AT ALL COST! They will lie and lie and lie and lie and lie again and again. You will be put on hold for so long and never reach anyone, but if you want to buy something new, they will answer the phone right away. There is so much to say about this scamming company. STAY AWAY.

I want to praise the courteousness of your sales person Luke **. He was helpful and gave me all options without being overbearing. I have dealt with other companies and actually cancelled a policy because of the lack of decorum. I feel very comfortable with this company.

Miss Amy was very good and very excellent and explaining everything to me And took her time and asked did I have any questions. Told me to go to my email and they have all the information on there. "If needed anything just call back and we help you."

Bubba Barberi’s guys came over right away and fixed the problem! They replaced the compressor capacitor that went out during the night. I’m real happy with their service and the quick response of Choice Home Warranty, I called them at 8am and within one hour they got back to me and indicated a service tech would be out at 2 pm. As it turned out they got there around noon.

Agent was very helpful and dedicated to providing the necessary information to me on the plan. The info helped and convinced to me that this was the plan for me. I am a veteran, so, the plan is excellent for my current needs. Exceptional attitude and service rendered by the agent.

Our toilet was leaking and we called Choice Home Warranty. They let us know a plumber could get to our home the following day. The plumber arrived on time and was able to easily fix the problem. He was very nice and everything went smoothly.

Tech. came declared my ac/heating unit bad on July 26. It's now Aug 1 and I've had no call from Choice for an update on my replacement. Really disappointed in Choice. I've had a heart attack and been in the hospital twice. Really aggravated with the lack of help or understanding when I explained my condition and need for AC.

The one problem is that when I checked the unit, it was making an unusual and worrisome noise. I contacted Airmatics and they advised me to contact Choice.

Very good communication With the office staff. They kept us totally informed on the progress of our claim. We were impressed with their customer service. The technician was very competent and was determined to fix our dryer and get us working again.

The phone call had lots of background noise due to the service rep working from home. Took a couple days to have the repair person come out. Communication with him was good. Work done on time and fixed the leak.

I put in a claim for my a/c that kept tripping the breaker, tech came out and diagnosed that the compressor was going bad. Instead of replacing the compressor Choice wants to replace the whole system which would be fine but they gave me only one way to do it with it being replaced with the most expensive brand which costs me much more! I DO NOT like that I had no options at all! I am being forced to replace the whole system with absolutely no input or options to choose from. Since I am under the gun to get ac with it being 90 degrees out and they know it I am forced into a decision with no options.

I was not satisfied with the fact that the warranty did not cover more of the charges requested. For what they were asking me to pay I could have found my own repairman and saved money. Which is what I did!!!

I'm ok but disappointed with the coverage because my refrigerator was not replaced with one with the same size. (Maytag 27cf with a GE 21.5cf). Your offer of $500 falls way short of replacement cost $1,899 so I was able to find a "scratched" smaller model for half that price and still you only came up with $700, short of the $1,078.81 total. Am I happy? Disappointed, frankly. I really thought I at least met you half way by accepting a smaller, scratched/damaged product but you didn't cover it all. Why not?

Choice had called and email the appointment time for the service call between 3PM and 8PM on 7/29.. Unfortunately we did not receive a call changing the time to 8AM the next day and the email Choice sent was not received until to next day. The serviceman was here at 8 AM but we were still sleeping after 5 days of GE a preparing medical shipment for the relief effort to the Bahamas. Just wish Choice would have called. As usual the technician was very understanding and professional. Did the service call well and answered all our questions. Just miscommunication on the reschedule.

Your technician advised to replace the washer. The washer was $750 plus $150 for installation (Got quote from Lowe's). And Choice Home Warranty was offering $550. It was also take it or leave it. All I needed was either fix the unit or replace.

Mark came in next day after ticket was raised in CHW system. He called to confirm and showed up on time. Did his magic and fixed the issue. The unit was not cooling in a 90 degree weather. His responsiveness and good quality work is greatly appreciated.

Technician was thorough with the inspection and neat and clean with his work. Did not leave area untidy at all. Was kind, patience, and polite in answering my questions. Was able to show me the troubled areas and articulate to my understanding, the causes of the problem. Technician was skilled and knowledgeable in diagnosing the problem.

Response and work great. Just don’t need your warranty. They said the drain installed and checked by the same HVC company that installed and checked my unit is not covered. These kind of incidents make me question paying for this service.

The technician was awesome. Kudos to him, he explained to me what the issue was and informed me as to how long it was going to take to resolve the issue. He was on time. Thanks to him. K and L is the best.

Appt made very quickly, technician is very helpful and courteous. Customer service is very helpful and patient. I am very pleased with the service and satisfied. The only problem is writing this review. I am very pleased with Choice Home Warranty. Very accessible and good customer service.

I been turned down three times for getting repairs. My lights went out and I was told I needed ballasts. My case manager told me it’s not covered because the ballasts are fixture which is not true. A ballasts is a electric wiring.

I called Choice to report my washer wouldn't start. That was on the 25th. As of today 30th they have not been able to find a service company. The Reno yellow pages has many service companies,but they won't deal with Choice. Choice has offered an alternative. I hire the service company and they will reimburse me. The catch is the service company is required to contact Choice with the findings and the price. I have spoken with 6 service companies and they said they will NOT contact Choice, hence the alternative is flawed. I have suggested, I pay for the repairs and send the bill to Choice: unacceptable. I am considering taking Choice to small claims court and suing to have my annual fee refunded.

My unit was not working properly. It was running constantly but only blowing hot air. I contacted Choice and due to the pandemic and the delay in identifying a technician I was given the option to find my own. It took a day to find someone. They came, did their diagnosis, submitted the information to Choice, got authorization within an hour and the unit was repaired before the evening was over and we are a happy family again.

Third time out to fix it. Dishwasher is old and parts are no longer available. Technician was very nice (as usual) and knowledgeable. I am becoming frustrated as I have yet to hear anything from you about a solution. I am not sure that Choice is worth the hassle.

We called after finding your company on top of the best rated home warranties in Texas and we can see why you are! Alberto was helpful, knowledgeable, and truthful in his time with us on the phone. He found us a crazy discount and gave us an offer we couldn’t refuse. He was courteous and professional and seemed like he truly wanted to help us. We are with another company currently and that company has made us wary of warranty companies in general. Alberto turned that around for us. We cannot speak more highly of him and the real estate manager for working with our situation and we look forward to becoming lifelong customers!

Poorest service around. You pay for practically nothing. Your company is a joke and I am spreading the word. My realtor won't even use you now because of all the complaints. How can I say worst of the worst. Your company sucks!!

Thank you to Neil ** for setting me up with Choice Home Warranty. He answered all of my questions professionally and with knowledge. I really appreciate him and for answering my questions. I'm glad to be a part of Home Choice Warranty and hope that you are the real deal.

I renewed this policy online at first as a monthly payment plan, but then Tom called me and was great at helping me understand the coverage and a different payment option that could save me some money when I renewed this policy, if I made a one-time payment that gave me 3 years of coverage. He was very, very helpful.

I have been calling 800-814-2534 x3707, and 8883738046 with no response with regards to the replacement of our Whirlpool smooth top range. After the initial call, you can't get anyone to call you back especially if they're having to replace any of your appliances. I have extremely disgruntled. This is horrible service I definitely will not renew based on this experience.

Mike was excellent, very knowledgeable and also was very careful with his protection and he said to me as soon as we walked in, "Whatever it is, I will take care today." Also, show me some tips on how to operate my dryer.

Our clothes dryer was not working. I called Choice and they responded by telling me I would be getting a call from the mechanic at Enterprise Appliance. I received an email from that company shortly thereafter and he made an appointment for the next day between 11 and 3 PM. He arrived and diagnose the problem immediately and corrected it with a part for the clothes dryer door. We were very happy with his service.

Very appropriately and professionally handled. It takes a while to order parts and installation, but I accept that delay as overall it worked well in my case. Technician was very professional. Process could be expedited some time from filing a complaint and final repair usually takes 2 weeks.

I left Choice Home Warranty once because of the technicians that were sent to my house. However American Home Shield has gotten such poor customer service that I'm going to again return as a customer of choice home warranty and hopefully it works out better this time.

Very professional and repair my unit within one day. They on time and very knowledgeable. They used Lyons Air and Cooling Company. He was very informative and I will be using his company in the future for my maintenance. It only took him about one hour.

2 person to check washer. Very professional and friendly, name Saul. Explained what he needed to do and what parts I had to order and that he would get back within A-day or 2 with the parts to repair it.

Updated on 07/17/2021: I've had very good experience with CHW except for one instance. The appointment with the company to examine my oven and dryer has been missed 3 times now. The phone number provided for the company goes to voicemail that is full so then it goes to the thing where you confirm your phone number and says they will call you. I've not had a call yet.

My refrigerator stopped working. He said it was the motor and having defrost problem. He told me he had to order a part a part And it would take until August 7 to get here. Well he left my house on a Saturday and the following Wednesday I think the I called and told them that the part was here at my house then they told me it would be another week before they would come out. I was without a refrigerator for approximately two weeks.

I have a Wall mount gas heater that does not work. Choice was quick to respond to my initial request but has not found a professional to help me. I looked on my own and cannot find one either. So my case did not get satisfied.

Had a leak in the pex piping that was running under the house and into the garage. The faulty section was identified and replaced. They also put a PCV conduit sleeve in place where it goes through the bricks to prevent any more erosion of the piping.

It's awesome how quick they respond to a claim, however, there is no notice given for their arrival. It would be great to have at least 24 hour notice. I made a claim on Monday morning and got an email a couple of hours later. They were scheduled to arrive that day. For working people, that's not feasible. This is the only issue I have had, otherwise, great company.

Our a/c was not cooling properly. Bivens Heating and Air came and serviced the unit - left and all is well! He was very professional and did a great job! We had purchased a filter, so he installed the filter for us.

The latch on our 15-year-old microwave broke, preventing the door from closing. Technician explained that rather than replacing the entire door, it was a very simple workaround which would fix the problem. He was able to fix it in five minutes.

This is the worst joke of a home warranty company that I have ever dealt with. I had an AC problem and they linked it to an out of state vendor and then found reason to deny. Over a month later nothing.

I would never buy any home warranty again as I experienced with Choice Home Warranty. My first and last experience with home warranty. CHW is a complete scam. My only claim was to repair/replace AC coil due to normal wear/tear, but it was not covered. Also, charge me the cancellation fees which was never mentioned before. This is a fraud service provider. I would like their license should be canceled.

CHW sent a technician out the next day and he evaluated situation. AC was freezing up due to low Freon. It took a couple of days to get approval for repair however work was done and I only had to pay my technician for the required service call.

Spoke to Jared over the phone and he was very knowledgeable and helpful. The price was excellent and very reasonable. The quote was fast and I was able to get it done and not have any hassle. Brian **

Benchmark Plumbing technicians are very efficient, and knowledge about the work they are assigned to do. My job was handled swiftly and problem solved. I am most satisfied with the work they did. They are very timely in honoring the timeframe set.

He took my information and explained that someone would contact me in 24 hours! He was knowledgeable and polite so now it is wait and see how long it will take for someone to contact me and come out and fix my problem. This will be my really first experience with using Choice Home Warranty and I have had the policy for over a year! Thanks in advance, I hope.

I really recommend this company to all my friends and family members. They are professional, friendly, and worth every penny. I’m very satisfied with their service. I already recommended it to two of my best friends. I gave them the best evaluation.

Very pleased with the services provided in getting our rental property a/c repaired. You made it a very easy process to get everything taken care of in a timely manner. The courtesy extended and callbacks were greatly appreciated as well.

The claims process for Choice Home Warranty is very streamlined and intuitive. And the response time is also very good. I've appreciated having them as a warranty service and plan on renewing my contract with them once my current one expires.

Ron ** helped me get the best price for my home warranty and explained everything in detail to help sort out my questions. He was very patient and held on to the line when I thought to make the decision. I would highly recommend him and the company on the whole for home warranty needs.

Initially we submitted the claim and we were informed we would be contacted by an assigned technician and later we received an email say we need to find a tech and submit the claim process. We contacted and scheduled service for the AC unit and when the technician submitted his initial inspection report, and he had to wait for almost two hours without any resolution even after submitting the same reports multiple times. We need to understand there time as its a peak time for them.

Good service. Great companies sent to repair. Would use again. Without a doubt good service. I became top priority for my a/c to be repaired. Thank you very much. Everyone was professional and wore a mask, which I appreciated.

Very displeased with CHW as a company, very slow in getting me a service company to fix refrigerator. I have been without a refrigerator for over a month. I had to call back several times and CHW keep rescheduling service companies.

We found our built-in oven all lit up with sparks, popping, and smoke coming out from under the control panel. I grabbed the fire extinguisher and handed it to my wife while I ran to the electrical breaker box to turn off the electricity to the oven. The next morning I called Choice Home Warranty to file a claim. They sent out the service guy two days later who pronounced our oven officially dead.

Fan at top of outdoor unit not running. Breaker tripped. Not sure if breaker or within compressor unit. Unit went out on Thursday evening, appt for Monday morning, if you don't count weekend, that is 1.5 business days to repair. Fortunately weather was below average for July in Texas.

Alpha Plumbing was very knowledgeable. They explained what was wrong why and replaced the needed part. I give them a 10. The best Choice repair people we have had. So good If I need further plumbing I will request them. If I can't request I will hire them.

We (my wife and I) feel that Ken was great to work with and very knowledgeable on the company's information (great training on your end). Ken was patient with us and never felt pressured by him as well...he gave us time to discuss things. He also was great with the plan to fit our budget. I give him an A+ for customer service in all aspects!

I submitted a claim for my AC. Their first response was that part of the claim was approved but maintenance wasn't (which I knew about it). A day later they say that the claim was denied because maintenance wasn't covered, to which I reply that I knew that but there is a part that needed to be replaced and the it was approved a day before. This went on for days, messages back and forth trying to make them see what they approved before. After a week the technician received the OK to replace that part. I wish they will read their own messages to prevent such a lost of time on the customer's part.

Technician came and unclogged drain, explained how it happened. He was on time and communicated well. He said that the line had never been cleared since the house was built in 1967 and had a build-up of lint. Also, it had been sitting for 3 months before occupancy so rust had likely flaked off the inside of the iron pipes and fallen down into the pipes. With no water flow, a clog was created.

Kyubok has now been to our house 4 times since we’ve had our CHW. Once he fixed our oven; twice he’s fixed our dryer (and he had to come back when it still wasn’t drying); and most recently fixed our washer. Each time he’s professional, helpful and gets the job done! We recommend him 100%!

The technician was great, but the support from Choice was terrible. My A/C was not working. It was 90 degrees and I have 3 kids in the house. The technician and I were left waiting to see if the work was to be approved. Choice never responded, leaving me no choice but to pay out of pocket. Even a no would have been better than "we have to escalate," and then never responding. Terrible service.

I filed a claim with CHW July 12, 2010. The claim was received and handled in a timely manner. This is the first claim I have filed with CHW and I am pleased with the prompt courteous service provided. CHW has met and exceeded my expectations as a home warranty company. Thank you CHW!

My only complaint is because the technician was supposed to coming on Monday the 27 and I called him and he said he couldn’t come. So he came in on next day, and didn’t wearing mask. Even I offer him a Mask and he didn’t want it. Other than that the company is great, and the customer service it’s really good and efficient.

You guys rock!! My experience with a claim is night and day compared to AHS. I received a phone call stating my claim was received and another phone call with a date and time for an appointment. My AC was fixed within 2 days of my initial call. Again, this process was so much better and easier than AHS.

As an architect I must say First, the technician from Flow Masters was great. We had an emergency in that the heater malfunctioned, tripping internal breaker, overheating the water to a scalding level, difficult to assess, recommendation was replacement and you interpret that as a second opinion. Not at all happy w/ Choice. Your solution was to contact another company based almost 4 hours from us, not smart.

Antione was timely, efficient and respectful. My air is now working. My only concern is that Choice took a little time to approve the work order and it was four days since we had air and the temp in our house exceed 94 degrees.

Very dissatisfied and then I had to wait over a week to get my AC looked at where there is quite a few days of over 100 degree weather. Not acceptable at all. When I pay for coverage I expect someone to be out within the next few days not a week and a half later.

My Air Conditioner unit would trip the circuit breaker after running for a few hours. W S Maintenance Company was very knowledgeable and efficient. He fixed the problem in a timely manner. I would definitely recommend him to anyone. I was a little suspicious considering his reviews. However, he did a excellent job.

I was a little concerned when the representative told me they would get back within 24 hours since I couldn't get out of my garage, but within 40 minutes my appointment was set & the garage door repairman was at my house within 2 hours of calling into Choice. Fast & efficient service. Thanks.

Same rep I’ve had in the past, easy to speak to, quick to diagnose and follow up. Cares about his customers and completing job in good time, on time. Lets me know his time frame upon arrival and prompt. Will let me know when he will return to fix oven. Told me not to use self clean.

My lights in the living room would not turn on, come to find out it was a dimmer switch that had gone out. He replaced it and it works great now. Thank you! Delta Electrical has done 2 jobs for our house and I'm very pleased with their work.

I would have given you a higher rate but because I had to wait several days before someone to come check it made me rate you low. It was hot and had I not called back instead of waiting 3 days I would have waited 6 days. Need better response time for AC than for a sink or something.

Repair completed within twenty-four hours. Competent repairman. Phone conversation with Choice representative was efficiently handled. Some delay of dealer getting part replacement approval. Part installed and repair completed in forty minutes of rep arriving on site. Area cleaned after repair. Weather was warm and humid.

Our technician was not familiar with Choice Home Warranty. Our technician was able to log-in to CHW and get the needed repairs approved in a timely manner. Even as his list of necessary repairs expanded. So we got our much needed hot water back on line, Thanks!2

I was really excited about joining this company but unfortunately they do not live up to their expectations. I had a leak in my ceiling and it was covered under my policy and I submitted my claim. It was approved. Then I waited and waited. A plumbing vendor never picked up the ticket so they gave me a reimbursement option so I decided to go with it because I really needed this leak fixed. So once all of my documents were submitted for reimbursement I got an email saying my claim was denied because the issue was preexisting! This is a bunch of crap and they clearly just don’t want to fix my leak. How was it initially approved then denied once my reimbursement was submitted. I’m totally upset and shopping for another company. I feel I was ripped off and this company did not go according to my policy as stated.

The agent I talked to helped me out but was a little pushy on upgrading my package. Wish I had time to ask questions that I did not get answers from on the website. The agent did say I could email or call if I had any so that’s ok.

The tech was great if was able to troubleshoot the issues and correct it. How you denied his work and told him it was not approved. This is unethical on the treatment of the work preform. I don’t know how you can troubleshoot and electrical issues without trace the wiring from beginning to the end. And yet you states that this is not covered. So you tell me has you can find a electrical issues without following the wiring from beginning to the end?

The Independent technician was great. However, the experience went downhill from there. The microwave had to be replaced and I received an email with a cash offer from Choice. The offer did not even come close to replacing the microwave. I called CHOICE to see how the process would go if I declined the offer. They explained that I would be assigned a claims manager and I would have to negotiate with them. That negotiating the claim would remain open for 30 days. If we did not come to an agreement within 30 days then I would either have to accept the cash offer or would lose it and get nothing. In addition, the service would not include installation.

You did not replace or repair my dishwasher. You made an offer to send me a check for fair market value of dishwashers which was woefully low. So with your check I have to purchase a washer and pay for removal and install. TOTALLY UNACCEPTABLE! I will discontinue my CHW plan very soon.

My air conditioning was not cooling the house down. CHW Technician, A-1 Construction Services came out to my home on yesterday. I found out that the unit had a bad switch. Once repair, now it's cool in my house once again. Thanks, A-1 Construction Services.

Choice Home Warranty is really the best. I had my washer breakdown one week and a couple of days later my AC broke as well. Filing my claim was easy and hassle free. The techs they sent out were professional, and fixed the problems right away. If you are shopping for a home warranty this is the one. Thanks Choice for the great experience.

AC was not cooling and water was leaking through the ceiling. The first technician that was assigned to come was a no show and no call. Once Ace technician got the call they came on time and was very professional and found the problem. They are schedule to fix the problem tomorrow.

The repairmen arrived on time and were able to fix the main problem in short time. They adjusted the angle of the water into the ice maker and it now gets water to where it belongs. They had to order a solenoid and set up an appointment to return on August 12, 2020. Very happy with their work.

We were very satisfied with Airetron. They were very professional with their work. We couldn’t asked for a better company. They were very friendly and courtesy. Thank y’all for sending them to our home. We appreciate their help. Thank you very much!

i haven't had the fridge repaired yet as I have just put the order in, but judging from my past experience everything have been very satisfactory so far, and I have no complaint. And I would recommend this company to friends and family, thank you.

The gentleman who assessed the problem was very professional, and explained the problem. My comments have nothing to do with him. I am extremely dissatisfied with Choice. When I entered into an agreement with your company, I was given a sales pitch that sold me. I even recommended your company to family and friends. As a senior citizen, I was seeking an affordable home warranty company that could alleviate my worries related to appliances, heating/air, etc. repairs/replacements. To my dismay, I feel I have been taken advantage of. I am so frustrated that the option to appeal would probably be a waste of my time.

Hi, my name is Walter and this is about getting home warranty on your home, my home is almost 3yrs old, the builder only gives a one year warranty that covered everything. After that you're on your own. After the year was up I did look for home warranty coverage but it was real expensive especially if you want limited roof coverage. This may sound funny but I saw George Foreman on tv talking about Choice Home Warranty. It sounded real good, I didn't call because it's probably expensive for what I was looking for, well I did call and that's one of the best calls I have made. The sales rep. was really nice and worked with me and he gave me a really great offer and yes this is with limited roof coverage so I said, "Let's do it." So happy I said yes, sorry about this long story. All you have to do is call choice home warranty and you will see what I am talking about.

We were very pleased with the options as well as the service from start to finish. Dondre ** is knowledgeable and patient. We look forward to a long lasting relationship with your company. We will share our experience with others seeking this service.

I had a technician to come out and Choice Warranty reject me of repairing my item. Why am I paying for a contract for. My central air is old. You’ll claim you cover everything. You cover nothing. Very very unsatisfying customer. Thanks for nothing.

Travis was very knowledgeable and did not hesitate to ask his Manager for advice and other options. He made sure I got my military, senior and a Choice area discount. He also was very understanding on my budget limitations and adjusted the plan to fit it.

My fridge broke down but the freezer was still working. I filed a case online, it was a Saturday evening so I didn’t get any response on Sunday but on Monday a slot was confirmed. The service agent arrived early on Tuesday, detected the problem, found the part and fixed the fridge. I was very happy with the service overall.

The technician was great. Wasn’t thrilled that on the day of my original appointment I was notified it was being canceled. That’s two days off work. Also this is the 3rd repair this summer. Maybe a more permanent fix is needed.

Frigidaire freezer had stopped freezing, I cleaned it out and plugged it back in, now freezing. Kenmore refrigerator not dropping ice and dispensing water. Serviceman checked freezer and is working ok. Refrigerator - he cleaned out ice bin and water line and both are working now. I am very pleased with the service I received. He communicated with me per phone and text before he came out. I like that also.

Guys arrived early. They were very professional and gave us their idea of our problem and they provided a solution. Work done quickly. We were really happy our a/c was running since we had to wait a week before our repair could be done. We were offered a reimbursement if we got our own repairman. This offer was withdrawn in 20 minutes because someone was found that could come in SEVEN Days. Would be terrible if a/c was not functional.

I was very pleased with the promptness of my claim. The technician was professional and made sure that all of my concerns were addressed. I would recommend this company to my friends. I am satisfied with the service I received.

The sales manager was cool and respectful on answering my tough questions. He explained well my detailed question about the policy that Is not clear to me. He sent me the linked to open those policy and went over those items that I need to be elaborated further.

Technician quickly identified problem with outlet and made repairs. He was polite and informative. He wore a mask throughout his visit. He was extremely knowledgeable about issue at hand and made safety recommendations for future use. I ran out of words but thank you for the timely scheduling of claim.

Bosch Brothers was out the next day. Bypassed a circuit board. Air conditioner is running. Ordered circuit board & contractor work done 6/22/20. Say they are waiting on parts to complete job. 90 degree days hope it keeps running.

Cynthia ** was a joy to work with. She was thorough, knowledgeable, and willing to answer my questions even if I repeatedly asked several times. Another company approached me the same day. I received numerous emails from you both. Since I was working I had no time to through a lot of paperwork. Whoever reached out to me verbally and are able to explain their services in the minimum amount time I would consider them!

I’ve been shopping for a plan for the few weeks. What sold me was Shawanda. Her customer skills, friendliness, and engaging personality was the difference maker. Most plans seem to be about the same but she made mine a lot better. Shawanda made the difference and closed the deal.

I feel I was mislead by the sales rep who claimed 15,000 in replacement coverage but would not put in writing before I paid. After Payment it turns out coverage was 1.500 per call with a 15k yearly max. The cancellation process for my order however was easy and hassle free.

Tech arrived an hour earlier than originally scheduled earliest designated time but I was home so it wasn't a problem. There was a tad bit of a language barrier as my Spanish is not so good anymore but the gentleman located the problem and it seems to be working properly at this time.

I got a good deal for the insurance, but customer representative tone of voice make me uncomfortable. He makes me feel like I was bother him with to many questions. I explain that before I have bad experience with people that promises, and when you need it they don't do what they say.

3 lights are on. Will reset if power is cycled but now that does not work that does not work. Unit was working several times in the past year. We have two washers and dryers so this dose not affect us that much but it does place a load on the other appliances.

David was our technician. He was prompt and fast, I got the job done. If I have any more issues with kitchen appliances, I hope he’s the one assigned to me. Much better service than what I received when I was with American Home Shield home warranty company.

Hua

I was told to check this website to retrieve my account number. I have had very good service and accountability with this company and am very fortunate to be associated with this company. My wife and I are both retired and feel very safe with this company and they do what they say they are willing to do.

The service time was very good. The technician was sent out the day after I put in work order. Once the technician diagnosis the issue it would be great if we received a written invoice with the exact problems listed for the appliance. We just received a note stating that it would cost more to repair than replace. When you call to ask about this you're told to call the technician directly. You never receive an invoice with a list of the problems by the technician. Also the refund states it will be available within 30 day. I would like the turnaround time on that to be better. This is for an appliance that is used everyday. I also would like less depreciation of the appliance. The amount to replace isn't even close to what it cost to purchase another one.

Great all around...It was a perfect transaction! Everything was explained clearly and all of my questions were answered in a clear and concise manner. I can't speak for the service yet, but if it's like the call, I'm sure it will be fine.

ADP (Andre) came out and re-diagnosed the problem with the heater. Got the paperwork in immediately. Heater got ordered but had problem with order being supplied, ADP installed a new heater they had in stock. Andre did a great job, Heater works wonderful. I would highly recommend.

My claim was recorded properly and the technician was very courteous and prompt and fixed it for us. He came in time and asked very few questions only and straight away tried to fix the problem for us. It was a great experience for the way this was resolved.

Just got CHW. So happy I had them. My dryer stopped working. Put in a claim and technician was sent couple days later. Very happy with his service that I recommended them to a friend for her dryer. Made another claim for my A/C. They act very fast to dispatch someone. But I cancelled it 'cause my thermostat just need a battery.

Air conditioning unit stopped cooling after a neighborhood wide power failure. Technician was assigned within an hour after submitting the claim and service call was scheduled for the afternoon if the next day. K & L Plumbing technician called the next morning around 9:00 am to see if we were available for him to come earlier than scheduled. We were and he came by around 10:00 am. He diagnosed and repaired the problem within 30 minutes, replacing a blown capacitor.

I called on Mon.7/27/2020 re:hot water leakage, I have spoken to several people regarding this issue with nothing being resolved. I had to turn off the water due to water leaking all over my floor, I am unable to flush my commodes or take a bath, it has been 3 days now and I am really disappointed and angry regarding this issue and the service I have received or I should say the service I have not received, I am going to get some legal advice regarding this matter today, I feel it is unfair to pay on a warranty and when you need it is unavailable to you. I have been very patient with your company but I have had enough.