Choice Home Warranty Reviews

This service call was the best professional call I have gotten in a very long time. The service was great and the repair person was very pleasant. Thanks Choice! Keep up the good professional work. You will keep me as a customer. I will be telling my family and friends about this service.

I shopped around for home warranty service and decided on Choice Home Warranty because of several reviews I had read. I had an issue with my high efficiency washer and after placing a service call, they dispatched someone to come and fix my washer the very same day. I really enjoy the customer service that Choice Home Warranty provides me, and also their dependability.

A few electrical problems at home...ceiling fans not working, power outlets not working and circuit tripping. From the time I called customer service to raise my claim to the time the work was approved the service was excellent. I was impressed with the speed at which things progressed and the manner in which follow ups were done by the customer service team.

I had 3 issues that needed to be taken care of. My calls were answered immediately and within 30 minutes I had 2 different companies scheduled to take care of the problems that same day. Awesome service. Thanks Choice Home Warranty!

Repairmen came right out to fix the dryer. Dryer stopped working after 3 days. Repairmen returned with now problem.

Furnace stopped on christmas eve and technician fixed it on dec 26 morning. I was expecting worse with holidays and all.

I was very pleased with the service man from intelfix Appliance. He was on time and very professional. He had to take the appliance to his shop and was very careful in removing it from the wall and protected other appliances. In returning the appliance they were two hours late but reinstalled it with the same careful procedures. Over all good results.

When I had a clog in my kitchen disposal, I logged a service request online with Choice Home Warranty. A representative from CHW called me within the hour and was able to schedule a plumber within 24 hrs. The plumber arrived on time (and called ahead to say they were on the way). He was able to fix the problem in less than an hour. He was courteous, professional, and efficient. I paid the standard CHW service fee and the problem was solved. I was so impressed with the plumbing company's service that I kept the receipt in case I needed to call on a plumber for any handyman projects in the future.

My first claim with this company and I could not ask for a better experience. The service I received was prompt and responsive. The time from my calling in my claim to being on the phone with the service company that was coming out to handle my repair was less than an hour.

I had several sinks/tubs with drain problems. I was able to schedule a claim with minimal effort and minimal hold time. The plumber assigned called the same day and scheduled an appointment. He showed up on time and was professional and competent as I would later observe. He cleared the drains and identified that the drain problem in the kitchen was due to a defective (worn out) garbage disposal. Following telephone calls to the plumber's manager and Choice the plumber was authorized to replace the disposal. I was pleased to pay only the $45.00 for the call and no hidden charges. The service was excellent from the Choice employees to the plumbing staff.

I am very pleased with the customer service response of Choice Home warranty and would recommend to anyone considering a warranty service. I have had two issues with my home and both have been handled in a timely fashion.

The response from Choice Home Warranty came within 1 hour. The HVAC serviceman came to my house in one hour. He found problem immediately, consulted with Choice Home Warranty and order original Lenox motor immediately. Motor came after two days and he installed immediately. Excellent service from HVAC serviceman. I am happy with Choice Home Warranty company.

Two days after my warranty went into effect, my garage door opener failed on me & I needed it repaired. I called Choice & within 1 business day, I had a technician at my home who resolved it in less than 1 hour. You are AWESOME! Thank you so much for the quick service & choosing a contractor who couldn't have been more pleasant, efficient & professional. James & Chris @ George and Son's garage door service, were provided excellent service. Thank you so much. Merry Christmas to you all!

I refused to pay my bill after 2 months with no action. They gave me a repair company that said they never worked for them. The second company said, "Don't call us, we'll call you, we are busy." No action or repair.

Every time I need service, they quickly respond to my request. The services I needed were completed within a day. I am very satisfied with my services.

I was told by Total Comfort Heating and Air that I needed to replace my HVAC system and remove everything because of mold, mildew, faulty coils, rust and it was on the ground and not blocks. I decided to call Choice Home Warranty and I was assigned Cahaba Contractor A/C Plumbing Company and Keith was given my job. Keith reinspected my HVAC unit Dec 11 and told me there is nothing wrong with it. The other problem was Keith did not show up Dec 12 to replace the part but after I called the office, he called me back and apology and reschedule for Saturday. He also arrived Saturday, Dec 21 and installed the circuit board and themostat on time and was very professional, courteous and explained what type work he was performing at my home. I'm a very happy customer and will be using Cahaba in the future for my routine maintenance provider to service my system.

Merry Christmas! The service man called before he came and was on time. He was friendly and seemed to know what he was doing, that was good too. He repaired my oven. He also tried to repair the dishwasher but was unable to because it needed a part and the company had to approve it first. He said after approval, he would contact me. He hasn't yet. which is okay, I can wait. Thank you for this warranty company.

I contacted choice home Monday morning before they opened. The rep took my info and filed a claim for me. I contacted customer service once they opened. I was told they were dispatching my claim to a repairman. Within 30 minutes I had a call then an email stating my claim had been assigned to a repairman. I needed to contact him to set up a scheduled visit. He said he would call when he was on his way. He called about 4 hours later. He showed up and within 2 hours he had our system up and running. Thanks home choice for being prompt this time!!!! Definitely getting better!!!

The plumber called and set an appointment within the hour of my call to CHW. He came the next day. He was professional and neat.

My 10 year old microwave finally decided to break down. I called CHW and within 3 hours had an appointment scheduled with a repair company for the following day. Once the diagnosis was complete it took 2 weeks for the replacement part to arrive. Once it did, the repair company called and scheduled an appointment to complete the repair. My microwave is back in business and working like new.

I'm very glad I made the switch from American Home Shield to Choice Home Warranty. Not only is my total annual coverage about $100 less per year, but the service fee is $30 less. Plus, Choice Home Warranty covers more than my previous policy with AHS. Thanks, Choice Home Warranty.

Called Choice Home Warranty for a leak under the kitchen sink. Called Barr Plumbing Dusty and Barry. Both young men who are the most polite and honest and very professional people you could ever meet, Barr Plumbing should be proud to have these fine young men as employees.

Quick to answer and quick to have a repairman call us and make a quick appointment. Now waiting for a "part" which has to be ordered.

Getting my washing machine fixed. Thank you, you have been very helpful in negotiating with the repair company and I can look forward to not going to the laundromat anymore.

It was fast and good service. It was easy.

I think Choice Home Warranty was the best investment I could have made for my new house. They have honored every claim I have called in, not to mention the fast response in getting the repair done. Thanks Sherry.

I have had a home warranty company for the past 17 years. When I moved to AZ from CA I tried different companies over a ten year span. Each of them would give me a good initial price then raise everything. The last one charged $55 for a high end Bosch dishwasher each visit over about 10 visits. When I said "Enough", it's cheaper to buy one - they would only pay for a low end apartment type model. Choice called me around then and offered to lock in my pricing for 3 years, at a reasonable service call rate, and they replace the product with equal value. We were moving to Florida and they even transferred the warranty to our new home. We called them for the first time here, and while we are waiting on our microwave to come back from repairs, everything has been delivered as promised so far.

Just 3 months after purchasing CHW my dryer broke. Nice repair person came out, diagnosed problem, ordered parts, returned within a week and fixed it. It is comforting to know that I am covered and saved hundreds of dollars of repair costs, especially right before Christmas!

Our Air Conditioner went out and we called Choice Home and the next day the service man was here and replaced the condenser. It now works excellent. I would recommend Choice Warranty to anyone.

The technician came on-time and knew immediately what the problem was. However, he was unable to move the fridge even after pushing and pulling for about 15 minutes. When he left, I got my grandson, who played football and wrestled in school, to come over and he was able to move it. It has been stuck to the wall because it was put back in place by painters before the paint was dry. The technician came the next day, replaced the fan and the fridge has worked beautifully since then.

Outstanding customer service. Value cannot be matched. The technician who provided the service was excellent. He went above and beyond. I would recommend in a heartbeat. As a matter of fact, I have been raving about Choice Home Warranty.

My service call to Choice Warranty went as smooth as you could possibly imagine. The customer service department was very helpful with their information. I was able to contact the repair man immediately and schedule a time that was beneficial to both of us. Thanks Choice for helping to make life a little easier!

I had requested repair for our home's Guest Bathroom's exhaust fan located at ** on December 11, 2013 and the customer service at CHW were terrific, helpful and acted immediately.

I must say the icing on the cake was the follow up by your customer service representatives. Although I could tell they were really busy with calls, they were personable and friendly. I spoke with Lily and then with Alex.

I called Choice Home Warranty to report a gas leak (which had been turned off) and they called someone right away. The next morning a plumber came out and fixed it. He was professional and personable and I was very pleased with the service.

I purchased the contract with CHW in May '13 after having American home shield for years. Paid for contract in full. In Sept of this year started having problem with my pool heater (which I paid extra for coverage). Took a week after filing a claim to hear from a contractor that was assigned to the claim. He phoned me and informed me that he would not do business with CHW because he never got paid for a previous job. (red flag)

We received excellent service from Choice home warranty. They were very quick to respond to our problem.

We're having big problems first with dryer. You came several times for it and finally a buyout was made and problem solved. Then the washer, a couple times on that, but hooray problem solved. I have recommended your company to several of our friends. So far am satisfied.

When buying the warranty, I told the sales rep that I had more than 2 hvac units. He explained to me, in detail, that I would only be able to file a claim on 2. When one failed, they denied coverage because I have more two units.

When I first called about my issue that I was having with my heating unit, they were very polite and helpful. I received a call the next day just like I was told. I must say that I am very pleased with the service that I received and I'm so thankful to have chosen such a great company. I pray that those who are employed at CHW a Blessed Christmas and prosperous New Year.

My machine could not be repaired, Choice H W was the right choice for me... They gave me enough money to replace it with a new machine. I will be switching over my other investment properties to Choice.

I am very satisfied how my claim was handled. Very fast.

CHW resolved our heating situation in a timely manner and the service people was very professional and courteous when they came out.

I was disappointed to find out that only one refrigerator was covered, I will in a mobile home with a small kitchen and a small refrigerator. The refrigerator that stopped working was in my laundry room that was attached to my mobile home, but the manager of Choice Home made a decision to allow me $300 to replace the refrigerator. I have had the insurance on my home for three years and was pleased at the decision that he made to help me out. Happy with the outcome.

He was here during the time he said and called before he got here. Had to go get part and wasn't gone long. And dryer is working fine so far.

Though we waited for an appointment, once the technician came, he was able to determine the problem, order parts and will return to repair.

Tracy with Choice Warranty was responsive and did more than was necessary to make sure she resolved this issue. Her "customer service" was far above and beyond what was expected. I will still switch all 3 of my policies back to AHS when this contract expires because it's simply a better plan. I left AHS because they would not offer me a reduction in price for purchasing 3 policies and Choice did offer that incentive. However, the amount I saved by going with Choice was less than what I will pay for this very first "service" call/replacement with AHS. Choice may be a great plan for some, just not for me. Tracy, however, is excellent and she gets 5 Stars!

My experience has been great, prompt services in connecting me with service companies. Received call backs from customer services members about service and received emails as follow up to service call to ensure that service had been provided to my satisfaction.

Today my issue was sucessfully resolved. Tracy from their Quality Control Department heard the issue and was able to get it resolved. Thankyou for taking the time to hear the concern and help get it resolved. Thank you.

Choice was very prompt in handling the claim and the repair company they sent was the same. Great job...

You did your best to get help for me right away! Thanks!

I may have missed it in the contract but I sure did not see the $100 deductible I had to pay to the contractor. I have never seen this deductible mentioned on the website. I had to pay $95 for an "inspection." Is that not the service call that should have cost me $45. I don't think this contractor and CWH are on the same wavelength!!

The company (Temperature Design Professionals Heating and Air) that Choice sent was courteous and professional. The furnace was out and it was getting colder. The company that Choice sent arrived 2 hour earlier than he predicted, found the problem, repaired it in a very short time explained every thing that he was doing. I definitely would use them again.

Very quick and easy service - handled easily! Was able to set up appointment same day. Very happy!

They were courteous and came on time. They need to get a part and hopefully will be back soon.

Our pool pump was making a strange noise we had never heard before. It was during the hard freeze nights we experienced in December. My husband was going to call a pool repair shop and see if we could get someone out here. Luckily, I remembered I purchased a home warranty insurance in the summer and we decided to call them and hope they would cover this. It was our first time using them and didn't know what to expect. We figured they were going to say, everything else is covered except for this!! But we were pleasantly surprised. They contacted me within an hour after my initial call, sent a professional company out to us and our pool pump was replaced by a new one - not repaired. The only cost to us was the $45 service fee, no added fees!! We are very happy with their service and would highly recommend them.

Air conditioner went out during a hot time of the year. It required two service calls with two different companies to fix the problem. Choice Home Warranty sent out the technicians and I only had to pay one co-pay. The problem was resolved and the technicians were great. Overall, a great first time experience with Choice Home Warranty.

I do not recommend this company. Our heater went out and we have only owned the home since March 2011 and both units were actually repaired in 2012. They denied our claim stating we had not serviced our units and it was our fault. It cost us $500 to repair ourselves. My husband who is ill was in the cold for six days before they even sent someone out. Save your money and go with American Home Shield. They processed claims for us before with no hassle.

The company responded in a timely way and I was able to contact the repair person right away. He came as agreed and everything appears to be repaired fine.

I made the claim to home office and was assigned a contractor to fix the issue. He called that day and set an appointment for the next day and showed up at a reasonable time. Instructed my wife on how to fix both issues and didn't provide unnecessary labor and parts to fix the problem. I feel good about the experience and the competence of the repair person.

We contacted by email Choice Home warranty. It was a couple days (weekend) and they sent a email back stating they contacted the outside person to repair toilet tanks. We called him and had it done in a couple days. So far so good.

The Service I received on the repairing of my Heater was excellent. The Tech was prompt and pleasant and had my service repaired and working properly. Thanks for your prompt service Qualitative service.

Good response by Choice Home Warranty. Pool repair company was excellent, called me right away. Went over, replaced motor, no problem at all. Very happy with the service. Would recommend this company.

I just renewed my policy with CHW 2 days ago, so that tells you I was treated well. Customer service and the vendors that were sent to my house were always very professional and easy to speak to... So I had a great experience so far with CHW this past year.

I am very pleased with the response time and the work performed on my dryer.

I woke up to no hot water at 5:30 a.m. with 30 degree temperatures outside. I called and an order was taken quickly and assigned. The provider I was assigned to was amazing and I had hot water by 2:00 PM. This was the first time I have had to use the warranty and very impressed.

Was efficient and prompt. Had a problem contacting the 1st service technician, immediately upon notifying your office another service tech was notified.

The oven in one of my homes stopped working properly. When CHW's service tech came to look at it and found the issue, he found out that the parts are no longer available for my model. CHW was very helpful and understanding. They offered to help with the cost of replacement. NOTE: they did not cover the replacement completely like some home warranty companies will. BUT they did not give me issues or the run around and were very prompt with the solution.

Services provided by vendor were outstanding and are representative of the excellence of services provided on behalf of Choice Home Warranty.

The time between the call and the service person arriving was short. He was Extremely Polite, prompt and courteous. He also found the Problem in just a few minutes and had it fixed in no time! I tell everyone about Choice Home Warranty!

My refrigerator stopped working and before I noticed it, everything was already thawed. Called Choice Home Warranty and they contacted Service One Appliance for me. The service was quite satisfactory although I had to wait for a part. All in all, I am very happy with Choice Home Warranty!

I loved how quick CHW got me a technician for my heater on the coldest day of the year in Oklahoma so far. The technician was friendly and informative and kept me updated on things.

My tenants called with stating that the downstairs toilet overflowed while they were showering in upstairs bath. My wife immediately submitted a claim on a Thursday afternoon. The technician working with American Home Shield was contacted that same day and arranged to be at the property the following day... even during a winter weather advisory. The issue was resolved and my tenants were very pleased with the quick turnaround.

I have had an issue with a company that was dispatched out to my home. They were sent to fix my washer. The agent came out and stated that the item was fixed and he left. Of course he took my service fee. When I returned home that evening I put a load in the washer and it did not work! I have three children which includes an infant. I was truly outraged. I immediately called Choice and they dispatched another agent out and service fee was waived.

I was extremely pleased with the speed my claim was handled in. I put in a claim online on a Sunday and had a call from the vendor and service on Monday morning. That is quite amazing. Mark really seemed to know his stuff. I am quite pleased.

My furnace/hot water system died on the coldest day so far in December, and on a weekend to boot. Remembering that I had purchased this warranty, I called Choice, not expecting any help until Monday. But shortly, I received a call from a HVAC service contractor who scheduled an immediate appt. He worked several hours, to get my system running temporarily until he could find parts (since my system is now obsolete). He returned on Monday morning to complete the job with the new parts. I am very pleased with the service I received from Choice Home Warranty, and would highly recommend them.

Our Garage opener was opening without anyone pushing the button, closing on its own, then opening 1/2 way and stopping. The remotes stopped working too. I was afraid to leave the house. I called Sunday night and made a claim. Monday, there was someone out to see what was needed and by Tuesday, I have a working garage opener again! Very fast service!

I called on the weekend for repair on 2 of my appliances and within 48 hours, they were repaired. Thank you, CHW. You guys are great.

Once again, I am so glad I switched to Choice Home Warranty. You get prompt service from the customer service rep and then they send out a professional to fix your problem. I have recommended Choice Home Warranty and always will. Thanks. It's nice to know someone cares about customer service. You're number 1 in my book.

Had to have my dryer fixed.

I wish to express my complete satisfaction with the prompt service of CHW. The first contractor assigned was Ravanel Heating and Air which was a no show after two days. CHW promptly assigned a new contractor, C L Bryant Heating and Air. When called, he promptly scheduled a time, showed up and diagnosed the problem. On 12/5 CHW approved the repair to be accomplished by C L Bryant Heating and Air. I contacted CHW and talked to your representative by the name of Jayme. During our conversation I felt it was in the best interest of CHW and myself to purchase a new unit with a factory warranty of 20 years on the heat exchanger and 10 years on all other parts.

When our refrigerator was making a lot of noise, we finally consented to call Choice and put in a ticket to have it looked at. While we had some communication issues with the technician assigned to our request, Choice was perfect in customer service and in contacting the technician for us when we could not get a hold of him. The problem was fixed in two visits and it no longer keeps me awake at night. No matter what anyone else says, CHW is the BEST!!

When I contacted Choice, I was just gathering information. After speaking with a professional representative, I made my purchase that day. I had researched several companies, but Choice went the extra mile in answering all my questions and I was given a good deal. I have used the service numerous times and I am pleased.

My microwave went out shortly after I got the warranty. They sent out a great guy who summed it up very quickly. The only thing was it took about 6 weeks to get the check. Other than that great.

It does look to me that CHW is an excellent service company. I will recommend it to all my friends even that I do have couple more homes that I will switch to CHW.

I had a few issues. Once I called, I was contacted quickly by company that was going to come to my house. The service men that came fixed my issues and I haven't had a problem since.

Garbage disposal broke on Sunday. Called Choice Home Warranty on Monday. They had a repairman to my house on Tuesday and a replacement for my broken disposal installed on Wednesday. I feel the response time was great.

They made it very easy to make a claim. I was called promptly and was fixed within two days!!

Choice called a repair company. They came out the next day. Assessed the machine. Choice is sending me a check for $200.00 towards the purchase of a new machine. My washer was 5 years old. Pro rated. $200.00 was a fair adjustment.

Prompt service, tech was diligent, went and got part and repaired that evening. I had no hot water in my shower. I was very pleased with the service I received.

AC was not cooling and a service tech arrived within four hours of me calling Home Choice Warranty. He identified the problem quickly, serviced our AC unit and we soon had cool air again. Excellent, prompt and courteous service.

RSG was probably one of the best technicians that you have sent me. I could tell by the way he worked he knew what he was doing and he knew the unit. The best thing is that he did the work himself and didn't bring along someone else to do the work! I'd recommend him highly as I do you.

My experience with Choice Home Warranty was very pleasant. They were very professional. They sent me an e-mail within the hour after submitting my claim identifying my technician and how to contact them.

I am very pleased with the combination of Service and Price of this company. They have been very responsible and do a great job.

The gentleman you sent to look at our dishwasher was very professional. He was on time and was very easy to talk to. Jamie from CHW was very helpful when going over my contract.

Choice Home Warranty experience, what can I say? JUST THE BEST!!!

I don't have a warranty with them and wouldn't if they were the last company on earth offering them. Their advertising ethics are less than zero. Over the last couple of years, I have automatically unsubscribed over 100 times and have made 2 phone calls. Still the spam keeps coming. Today, 12/6/2013, I am sending them a cease and desist from my attorneys (nice to have them do that free!!). They rate, IMO, along with the Nigerian scammers.

My claim was completed quickly and to my satisfaction.

I have Choice Home Warranty on two houses that I own. I have used their service 4 times in the past year and they always came through with excellent service.

While the repairs had to be paid out of pocket, we were fully reimbursed for the cost of the repairs after we got the claim submitted. Everyone needs to know the hours of operations for your claims department in order to make sure that they don't have to pay up front as we did!

I called in a service ticket for repair of my oven. I called the same day and got service the next day.

From the time I realized my furnace didn't work after a trip, I called Choice HW. They entered a claim for me (no hassle), they called repairman. They called me the next day, replaced the transformer in my furnace. I paid repairman my fee of $45 and the guy left, furnace fixed! The total time was less than two days Thank You, Choice Home Warranty!

I was very pleased with your customer service. I was served with professional, kind, and understanding. The equipment I replaced was a new garbage disposal and prompt service same day.

I purchased a Home Warranty from Choice Home Warranty in May 2013, and so glad that I did. In November 2013, my dishwasher just stopped working. I called Choice Home Warranty and explained the problem I was having to the friendly, helpful woman who answered and she immediately found a service contractor in my area, and gave me a number to call to set up a convenient time for a worker to come and evaluate and correct the problem with my dishwasher. I called the contractor, set up an appointment with him (he gave me a 2-hour time frame), and he showed up within the time frame, and was able to repair my dishwasher the day he came. He was friendly, professional and prompt. I could not be happier with the whole process, and would highly recommend purchasing a Choice Home Warranty. I'm glad I did!

The process was simple and easy and I had my repair done the next day with no hassle. I'm glad I choose Choice Home Warranty!

I used to have another provider and they got to the point where they were absolutely not competitive and their service wasn’t that good so I switched over to Choice. I definitely would recommend them. Submitting a claim was fine and the claims representative was able to answer my questions.

Quick response by Home Choice Warranty. Had a little problem with the first company that did not show. However, the second repair company was great.

When I called for service, I was pleasantly surprised to find out that the plumber would be out the same day. He arrived promptly, fixed the problem and everything has been in perfect working order since. I really appreciate prompt and reliable service.

Although we have a very old dishwasher they were able to find the broken part and now it works great.

Excellent friendly service. Easy call in and prompt service. My pool pump and ceiling fan was fixed within 24 hours. Edwards Construction (Mr. Edwards) was knowledge and professional. I love Home Choice. Would recommend it to everyone.

We are an authorized service provider for Choice Home Warranty. They send us work orders to repair their customers' appliances in the home. We go out to the customer home and check the appliances and then we call Choice for authorization to complete the repairs. After they approve the claim we purchase the parts and we go back out to the customers home and complete the repairs. We then bill Choice Home Warranty for the parts, taxes and labor that they already approved. They hold your payment for 60 days before they send you a check, and if the customer calls back within the 60 days they pull your payment and send you a recall. If it's a different problem they still will not send the original payment. Once the work is completed now the waiting starts all over again that's 120 days before they pay their contractors. Once you complain to Dennis he then places your company on hold which allows them to now place a 90 day hold on all payments. This is the worst home warranty company in the world to work for or to have a policy with.

I called Choice Home Warranty for an appointment that week and got it for two days later. I was pleased with the service because it was better than I expected. They came into my home and heard the noise that I was complaining about that came from my clothes washer. It was "banging around". He opened it up and gave my two year old washer a tune up. Replaced the damaged wheel and every other part in the kit it came with, which was a few belts and a couple of other wheels and screws with washers. He said "I may as well replace all the rest of your unit, and not let any of this go to waste". He said I had "a blow out on one of the wheels" and showed it to me. It was wonderful that he replaced all the other components to my washer. He took less than one hour and he was right on time. I only paid my service fee and he was on his way. I was pleased with the work he did and "Choice home warranty" was very helpful. I have recommended them to all my friends and family.

After having a major home warranty on my previous home I was a little apprehensive about a new company. I chose Choice Home Warranty because of price and wondered if I would get the same service. I didn't get the same service, I got better service. They are professional, prompt and their service companies are wonderful. I would highly recommend them to friends and family.

My plumbing drain clogged sending sewage into my shower and bath area.

I called CHW on Monday morning and by Monday afternoon my air conditioner was up and running again. The technician they sent out was very nice and quick. All I paid was the service fee of $45.00 it doesn't get any better than that.

Every time I call someone at Choice, I’m given misinformation. I’ll be told one thing and then another representative will tell me something else. Then the company they referred me to will say I was wrong and they will say they didn’t say that. It’s a lot of back and forth, and it’s just a headache.

I found Choice Home Warranty on the internet and they were offering a special so I chose them. I have submitted a claim and it still hasn’t been done. It’s still ongoing, like 4 weeks into this project and still no resolution. I was not given an estimate but I had to go through a lot of trouble to even find out what happened. The holdup is I have an oven with a part that they can’t get so instead of replacing the oven they are having the part rebuilt since it’s the only part in the country like it. I’ll tell Choice and they’ll probably get a hold of you to give you a choice for oven replacement. A week later I never hear anything and so I called Choice. They didn’t know anything so I called the repair people back that they had sent out and they said Choice wants to rebuild the part and so here I am waiting for it to be rebuilt. It sucks.

Electrical breaker would not re-engage. CHW sent someone out right away and they solved our issue immediately. It was wonderful working with such a professional company! Thank you CHW!

Our Fridge broke on a Saturday. We called Choice and within an hour received a number for a technician. The technician came out Monday morning and fixed the problem!

I recently had an issue with my home rental and I called on a Sunday. The system kicked in and not only did I get my email appointments but the vendors called as well. They made appointments with me for bright and early Monday morning. It helped me get everything back up and running quickly. Thanks Choice!!

Service provider replaced capacitor and added less than 2 lbs freon. Repair denied for a preexisting condition. Had the warranty 60 days before ac failed. Service provider said absolutely cannot tell the condition of capacitors as a homeowner and they are not part of regular maintenance. Service provider had his 4 previous claims denied as, well. Rip off company should be the victim of multiple class action suites. Disreputable for sure.

I have had Choice Warranty for a few years now and I have never had any issues with them. They process claims very quickly and I never wait more than an hour to get a technician assigned to my claim. I highly recommend them.

When I called it was a little bit cheaper than the one I was using so I went with Choice. Submitting a claim was fine. It’s very few times I’ve had to have them. I couldn’t ask them being any better. They were as good as they could be to me.

I went with Choice because of the price. I was of course leery because on these reviews of almost every home warranty there are good reviews but there are also a lot of bad reviews so I didn’t know what to expect and didn’t even know if they were legit. I took a chance and it has worked out fine.

A friend told me about Choice. I like their coverage so I went with them. Some of the items that were missing from the other policies were available in the premium package with them. I just submitted 2 claims and I’m waiting to hear, but the checks came out right away which was great. That’s usually how it happens. I don’t have to wait 24 hours before someone comes out so that’s excellent. I’m just waiting to hear back for an approval for a replacement of my dishwasher. I do recommend them. They are efficient and timely.

I chose Choice because of the coverage and the cost. I would recommend them. Submitting a claim has been fine and the claims reps were pleasant. Great customer service.

Choice Home Warranty is great. They were wonderful. I would recommend them.

I read what Choice offered on the webpage and then from there I then got the protection. Submitting a claim has been pretty good. I have no issues. The claims rep was courteous and knowledgeable.

My dryer recently broke and my Claims rep, William, was just beyond amazing. I kept switching back and forth between accepting the buyout, which was lower than I could buy a new dryer for, or having my existing unit repaired. William was very patient with me and explained in detail the benefits and non benefits of each option. I really appreciated his taking the time to assist me. He was very understanding, accommodating, and patient.

Average response time, excellent service and repair. Good value.

The service I received recently was excellent... very prompt. It far exceeded my expectation and all I was obligated to pay was my co-payment for the service call.

We were with American Home Shield and they raised their prices so high it was ridiculous. We already quit from them because I was so furious with those people. They're just terrible. You have them come out and they don't do what they were supposed to do…. They don't fix things. They had some guy come out and fix our ductwork. It wasn't even a duct person and my husband ended up having to finish it. I found Choice on the internet and switched to them. I like what they did. I like their prices. I didn't really know anything about them but thought I'd give them a chance and I've been very happy with them. Submitting a claim has been easy. I've had no problems. The people were very nice too. I've had a very good experience with them.

A couple of issues here and there popped up recently (about 15-year-old house). Choice Home Warranty has provided me with the excellent services. Highly recommended.

They were fast and sent the people out to fix our heater the same day we talk with customer service.

I had to wait 3 days for an appointment, it was for a dryer so was not so long. The repair man was wonderful. He saw the problem right away and had to order a part, which would take a week but I could still use my dryer. One week he came and fixed it. He was king, did a great job, cleaned up after repair. I was very pleased with the work he did.

I had a very good experience with Choice Home Warranty.

I had American Home Shield but they seem to make excuses to why they wouldn’t fix stuff. It was a washer and dryer, and my dryer was new on the other one and it just stopped working. The guy said we didn’t do maintenance on it and I was like “I always clean the lid top. I clean everything” and he was just like “No you don’t.” So why are you paying for it if you won’t use it? Choice called me so I switched. The gentleman that came out was very, very nice. He fixed it really quick. I’d recommend Choice. They are quick and efficient.

I was familiar with Choice from being involved in real estate and then we got to solicitation over the internet. We signed up with them. I figured I’d give it a shot with the co-pay because the other co-pays have risen so sharply. It had almost doubled over the contract. So far I’ve been really happy with Choice. They’ve taken care of a couple of claims for me. There have been a couple of issues and I think it’s one or two but both times they had done pretty well. Communication’s pretty good with the email and such and there haven’t been any issues so far. Definitely I’d recommend them.

We have a different home warranty provider and their fees were getting more and more each year. It got to the point that we thought there was an alternative so we looked for an alternative. My husband is the one who found out about Choice. We’ve only submitted one claim and it went fine. They do what they say they’re supposed to.

Had problem with a claim, and talked with a supervisor, and he help me with my claim. After getting off phone with supervisor, I was happy with his help.

In the morning, I noticed my shower only had warm water. I called Home Warranty and they assured me a plumber would be out to my home. Sure enough that same day a plumber came out and fixed my water heater. Home Warranty provided very fast service and was concerned with my issue.

AC repair. Would not heat. Repair man knew what to do, and he did it. Nice, clean and polite.

We went with CHW because we thought that for what we were paying, we seem to get a little bit more service-wise. The first time we've submitted two claims - one was for a washing machine and one was for our AC that stopped working. The first time that we called for our claim, actually we were a little skeptical of going with Choice because they didn't get back to us with a provider. I called them on several occasions over a period of about a week.

I wasn't happy with the one I had so I switched to Choice. I found them on the internet. My claims have gone well, and they’ve been very helpful and good. I’ve recommended it to my son-in-law.

I chose them particularly for the price. I bought a well warranty with the plan and they didn’t cover it so to me that’s bad service. Submitting a claim is okay if it’s during the week but if it’s on the weekend it sucks…. They don’t respond.

DMTZ Mechanical scheduled appointment and arrived for repair within 24 hours. The technicians that came were very professional and fast.

Service was fast and efficient utilizing CHW and their resources. Very pleased with service...

We had backup in main sewer line and called Choice. A technician came out the same day and fixed the problem!!!

Choice sent Big D Appliances out to work on Dryer. They came on a Saturday, found the problem and said they would contact Choice to see what to do and get approval. Wednesday morning, about 10, they came and fixed the problem.

We had a problem with our ice maker, which I had added onto our contract and everything wet so smoothly. The rep was professional and the service company that came out to fix our issue was fantastic, we are very pleased. This is the second time we have had to call CHW and we have had nothing but great results so far.

Very good services.

They were the best when it came to serving my dyer. They were on time, and had it done fast.

I had a wonderful experience, and it was fast service, thank you.

The company that was sent out to repair my heater was fast and to the point. He was only at my home for 15 minutes which did not require me to have to take off work long. Excellent job!!!!!

Everyone was so nice and helpful. I was really grateful that they made this so simple and took care of everything for me. Moving to a new area it is always stressful trying to find service providers and Choice removed all that stress.

I have Fidelity Warranty here in California. I went with Choice Home Warranty by what I saw online on what they were about. Each experience of submitting a claim with them has been different. It's an up and down thing, mostly positive. The most recent one last month was an issue with one of the companies. As a matter fact, last week, another issue at the second location arose and the tenant told my property manager, “Don't send the other company out again.” When I called the warranty company, Choice said that they no longer use them so obviously something was in the mix.

Our experience with Choice was all fine. We didn’t have any problems. There was one female from Rhode Lake who took care of the claim, no difficulties. We are pleased with our experience. I have recommended them to friends who have also tried the company.

Found dispatch very professional, and scheduling prompt techs truck was clean, and he was professional.

Furnace fan motor was faulty and did not ignite furnace. No heat in house. Called CHW and was assigned a contractor. He call a few hours after the service call and was at my home the next morning, Sunday, November 24, 2013. CHW approved the part that had to be replaced on Monday and it was installed on Tuesday, November 26, 2013. The contractor was knowledgeable, professional, and courteous. Happy to be a CHW subscriber. I am new to CHW coming from another service company. I have no regrets changing.

The electrician came on Sunday and fixed the problem in no time at all. It was a great experience. His name is Mike ** and his company is Fairview electric co. inc.. I really like this man's work habits.. thank you again.

I was very happy with the service. Paid my service call and they fixed my problem fast and easy.

I was pleased at the quick response to my repair needs. The repair company referred to me was awesome. My washer was in bad shape and the repair cost was extensive, so I was offered to have it repaired or get it replaced. I took the replacement offer which was good enough to get a new one. Overall, the experience was pleasing, notifications from Choice Home Warranty were quick and clear. I would highly recommend Choice Home Warranty to family and friends.

Outside unit was making a huge noise when the heat shut off.

I recently requested a furnace repair and the service was prompt, friendly and flawless! Thanks for the quick turn-around!

Real fast Service rep, and service was within 24 hours of contact with Service Person. Service was on time and the job done at the time of schedule. Could not ask for better. Thank you Home Warranty Service.

My kitchen sink backed up and I called Choice Home Warranty on Friday and had a plumber out on Monday. He and his helper were very courteous and efficient and explained the problem thoroughly. I used to have another home warranty company but Choice Home Warranty really is the best one I've come across.

Everything’s been great with Choice Home Warranty. The past few times that I’ve gotten them - I didn’t have them that long, I was with another company - they were okay. The other company were a lot more money and then I went with Choice. Every time I use them, I was so excited because they send the right people, and there were some big jobs here. I was really extremely satisfied! I’ve been very happy with them and there’s absolutely nothing I can complain about.

The company that came out did an excellent job and very quickly and professionally. Was very happy with the repair and the service...

You had the service man out here at their earliest date. He said the parts probably couldn't be found as the stove was about 18 yrs. old. You said you would send me a check towards the cost of a new stove.

I read a little bit about Choice Home Warranty on the internet. And lo and behold, I got an email. And I thought about it and said, “Well I think these guys have a direct line to people that read their stuff. I got the email with a phone number and called.” They were actually better than the other one was, and I was paying a little bit more money. I inquired a little bit more and then called a second time. And then I spoke to another guy and he explained to me everything in depth. And he was very pushy. I had to tell him, “Listen, please, just relax a little bit. I like the way you are explaining things to me” and I explained to him how I was disabled a little bit. I had a stroke in ’11 and have been going down in health from that point on. He apologized and explained to me a little bit more slower, “You need to do this and do that.” And at the end of our conversation, which took about 30 to 40 minutes, I signed up with Choice.

I first heard about Choice Home Warranty through my realtor. He referred them to me. The reason why I chose them over a different home warranty provider is because of the monthly - you just pay it every month automatic from your account. I recently used them and they were great. The claims representative was courteous and was able to answer my questions. I didn’t have any trouble at all. It’s just excellent service!

The technician was polite, professional, and well trained. He examined our unit and fixed our problem immediately.

Very good service from Choice Warranty. Great communication on how our service request went.

I recently had a problem with my dishwasher not working. I submitted a claim and almost immediately had a technician assigned to the case along with a number to contact them. They called within hours, and an appointment was made and the dishwasher was fixed after the parts were ordered. It went extremely smooth. I would recommend their service.

Technician was very professional and accommodated my schedule which was great.

My Hot Water Heater was running water out of the pressure relief pipe. The floor was flooded so I called Choice Home Warranty and they immediately contacted the company that handles their repairs with my problem. They called me within the hour to set up a time to come and fix it. I am very pleased with the service I received and the caring attitude Choice has with the customer. Thank you, Choice. I'm glad I chose you for my home warranty.

Quick response and hassle-free, I would recommend Choice Home Warranty to a friend.

The experience when I submitted a claim was good. It was very nice. The only incident we had was they had to repair the dryer, and that’s just very well, but they had to replace the washer. And their system is once they approve the claim for the washer to be approved after the repairman came out, they said it would take 30 days to get the check. So they approved it on October 16 and we’re looking for the check now because I called them and they told me they mailed it Friday. So we haven’t gotten it yet. And the washer is not usable.

Our washer stopped working so we called Choice Home Warranty. They emailed me that night with the name of the repair service and their number so I could schedule a repair. The repairman came the next day and diagnosed my machine. He had to order parts so the job isn't complete yet but so far everything has been great.

Contractor came out, got on the roof, found the leak and immediately told me how it got there and fixed it.

I just called Home Choice Warranty regarding my door garage problem. The action is so fast. Love the service.

My Garbage disposal went out, called to make a claim and they came out the next day and replace my old one with a new one! This is what you call a great company, what they say is what they do. Would recommend this to anyone!

After calling Choice Warranty, I was given a plumbing company and case #. The company called the following day and came out that day. The service person was very professional and got the problem cleared up.

Efficiency, promptness… Everything went well during the claims process - excellent, no problem.

I was looking for a home warranty for a rental property and Choice Home Warranty happens to offer more for the price and that’s why I decided to go with it. The claims process was pretty good. I’m okay with that. I was told that I was going to get a check for $188 and that was like 3 weeks ago. I have not seen that. Still waiting on that one. It was concerning a microwave and they couldn’t repair it because of the year of the microwave. But otherwise, the experience has been good.

My service call yesterday just proved that I am so thankful that switched to Choice Home Warranty from a more expensive company. Cooks Plumbing Service arrived at the agreed time. The technician diagnosed the problem immediately-called for approval and within 20 mins. my problem was solved. You can’t ask for better service than this. I highly recommend Choice Home Warranty for your home repair needs.

The communication between consumer, Choice, and technician could be better. Too much phone tag. Work and professionalism was great.

It took two men to lift my built in oven out to fix the pilot light. They worked very hard. They were very professional. I would not hesitate to call them again.

I switched to Choice about a couple of months ago from First American Home Warranty. I have already noticed a big improvement in service and expediency. Phone calls are answered promptly and it doesn't take forever to speak with a representative. Representatives are very friendly and work hard to get service done as quickly as possible. So far so good.

Rudd plumbers did a great job, but I was a bit frustrated trying to get customer service to listen.

Unit was not cooling. Called on a Sunday and a technician was here Monday afternoon. We were cool Monday night.

Choice was great and on the ball. I was sort of disappointed in the repair man at first but the second time he seemed to be much better and did the work great. Thank you so much for your great and friendly help.

Very happy with Choice Home Warranty. I called and told them of my problems. I received a email very quickly. They found contractors locally that could come and check out our problem. Parts were ordered immediately for the dishwasher. The contractor was back within a couple of days and installed a new motor. Our garbage disposal was looked at. Contractor said we needed a new one. The contractor was approved to install a new one and installed the same day. So we were very happy with the quality of service and the great communication. We recommend Choice Home Warranty. You will not be sorry, we weren't.

HMS was provided to us by the seller of our home for the first year. We used them once and they were okay. When we went to renew for the second year, we found out they were the among most expensive company out there and the "co pay" for their service was among the highest. So we shopped around and found a cheaper warranty service. Then our central air stopped working and we called for service. They asked for our annual maintenance paperwork for the AC. If we could prove we had someone check our AC within the last year they would repair it.

Our refrigerator quit cooling on Friday night! I called immediately and by Saturday morning I had a local number to call. The local number did not do weekend service-- which I expected -- but I had a call Monday morning and an appointment by noon that day. The part had to be ordered, but was installed Tuesday before 5 p.m. During this time I had several calls from Choice Home Warranty and the local service provider.

Within two hours of my phone call a plumber was sent out and completed the job as well as helping me with another concern that I had. Very satisfied and very pleased.

Great customer service and a fast response. Greatly appreciate all the help that was given. Very satisfied.

I was told when the repairman come out that the parts for my washer were on back order and would take 7-10 days. After a couple of days I called Choice customer service and explained, I was told 7-10 days was unacceptable. They went online while I was on the phone, found the part and said I would be taken care in the next day. I really appreciate their concern. Thank you.

I am very satisfied with the customer service, their process and in last with the repair facility. I definitely recommend it to my friends and family.

It was a very cold night, fell down to 30 degrees. Our upstairs heater would not turn on and the downstairs kept turning off. We called Choice Home Warranty and explained our situation. Within 30 minutes we had a heater company call us to schedule an appointment. They came out the next day, fixed the situation, paid them the $45, and all is good now. We are all warm and happy. Thanks.