Choice Home Warranty Reviews

My top load washer was failing to properly spin my clothes. The technician that came to my home from Kendrick's Electrical was very professional and knowledgeable. Very satisfied with the technician Kendrick, as well as, Choice Home Warranty. I have already recommended CHW to my brother and plan to renew my contract with CHW.

We are pleased with the services. They informed us on every steps. So far so good. We have coverages on four of the homes we own. Don’t have problems dealing with this company yet. We would recommend this company to our friends.

You rejected my claim for refrigerator repair. Because the odor coming from the refrigerator was so bad, I had to move it out of the house into my garage. (Sour food - or leaking Freon - or a combination of both). I have since moved it back into the kitchen, and they still rejected my claim and refuse to repair the appliance. DON'T USE CHOICE HOME WARRANTY.

Just need the ducts in my house clean! Before winter starts, Choice Warranty have been doing a great job for me!!! I will tell my friend to get them! When I call them about a problem they always send someone out to help me!!

My repair was completed in a very timely manner. The repairman was very courteous and explained everything he was doing as he repaired my dishwasher so that I knew what to look for if the same problem occurred again. He also made recommendations to me for keeping my dishwasher clean and fresh.

Jeffery ** from TJ Electric came out, to check over my General whole house generator. It is an older model but really was only used once 2 years ago for a hurricane. When it is opened it looks brand new. He tried to get it turned over, but it would not. He was going to do some homework to find out more info on the generator. He will be calling to tell me what is going on. He arrived on time, very pleasant and courteous.

Great service and tech was very knowledgable. Gave me details on what he was doing. Was on time and very pleasant. I would recommend TX A/C and heating and the Tech Darius. I call on Friday evening and they were here Saturday morning. They call when they are headed to your home.

Wasn’t sure claims experience would be good based on the fact that I could not reach anyone and there was no follow up to voicemails etc. However, despite recorded phone warnings on the mainline about inordinate delays etc, was able to reach a claims specialist and schedule service. Got confirmation from service company promptly the next day and technician Mickey (Top Notch Plumbing) called and showed up promptly. He was dressed for COVID conditions, was professional, knowledgeable and very friendly/accommodating. Work was done efficiently and charges were very reasonable. Would recommend Mickey and Top Notch based on my experience.

Refrigerator Ice Maker not working. Service was great and on time. I called Choice Home warranty. The problem was reviewed and a service person was assigned. Jim the service person called and we agreed on a time for the repair. He showed up on time and made the repair... Service was great.

Choice Warranty set up a date for the plumber, Clear Flow, to come to our house on Wed, Sept 16 between the hours of 3:00-8:00 pm. On that day in late afternoon we called Clear Flow To ensure someone was still coming and their response was that we were not on their schedule and that Choice Warranty never contacted them for our appointment. After already having to wait a week to have our problem remedied We then had to wait until Sat, Sept 19. On that date a very nice young man came to repair our problem and told us upon leaving that if the problem reoccurred within 60 days he would come back to remediate the problem. On Sunday, Sept 20, the problem occurred again. We will be calling Clear Flow again on Monday, the 21st.

He was knowledgeable. He answered all my questions and he was fast. I had a list of questions and he answered them and he even showed me how I can get the most for my money and save on my premium and get a free month. I like that.

The professionalism of the staff is very awesome. The professionalism of the technicians is top rate. I have had an account with Choice for 6 years and plan on continue doing business with you. I often refer friends and family to Choice.

My swimming pool motor stopped working. I called Choice Warranty Company who sent out a Company "Pool Era". The pool company employee was fast, efficient and professional he replaced the motor in 45 minutes. I have been with Choice Warranty since I purchased my home eight years ago and they are always fast and efficient when it comes to repairing or replacing my broken appliances.

I would recommend Mr. ** to anyone. He was very knowledgeable and most of all very polite. As it turned out he went to high school with my girls. As it turned out my air system was still under warranty and I had to go back to the company who installed it.

My AC has a problem of freezing the part that connects three Freon pipe to coke. I called Choice and they are sending a techno toon on Monday. I have Been already informed by the technician to turn the AC off for them to diagnose properly.

I was very disappointed to learn during a recent dishwasher claim that "replace" does NOT mean being allocated enough funds to replace the unit with a similar unit. "Replace" to CHW means that an arbitrary dollar amount is offered to apply towards the purchase of a new unit. In my opinion, this is very misleading and I WILL NOT renew my policy nor would I ever recommend CHW to anyone. Case Manager Cheryl **, however, was very professional even though it took several voice messages and emails during a 2 weeks time span to her to get a response. I had a prior claim for my furnace that was denied due to it being rusty. I had lived at this address for 3 years at the time and never had a moments problem with it running properly or heating my home. Obviously, this doesn't matter. It has not been a good experience with CHW.

I requested service on my ac/heat unit and was contacted within 24 hours with an appointment for the following day. Very expedient service. I was provided with the company name and the technicians name that would be coming to me and a time frame to arrive. Great communication and L&W MaintenAnts was very friendly, knowledgeable, and was able to fix the issue.

My service man arrived at 8:00 am. He was courteous, explained things to my satisfaction. Received word it was to be replaced. Thank you for prompt service. The repair was not worth what it would be to replace. Thanks to a warranty that was affordable and prompt.

This was a recall of a job previously done about a week ago. The service person was excellent. The problem was a leaking shower in the main bedroom. Hopefully we will not have another call for the same problem reoccurring.

When one of my air conditioning units stopped working I email Choice Warranty on a Saturday. By the next day, Choice had assigned my problem to a local company and the company contacted me with an appointment. The technician was dispatched and within an hour of his arrival, my air conditioner had been repaired.

This was my first service covered by Choice Warranty and I am very disappointed. There is literally a saying, you get what you pay for. I called for service on the above mentioned oven which was purchased 4/6/16 at a total cost of $1,647.52. I have the receipt to prove this. Early July 2020 the oven would not heat. I called Choice Warranty for service. Sears Home Service was assigned.

When my garbage disposal conked out on me, Choice Home Warranty was quick to set up an appointment with one of their trustworthy contractors. Joe from Rescue Rooter did a very thorough, professional job installing my new Insinkerator garbage disposal. I was very pleased with this quality product replacement and with the installer. I am a very satisfied customer.

Great job by Lino. He called prior to arrival, was on time, very pleasant, gave me suggestions on how to maintain the unit, changed my ac filters, replaced the ac motor, very professional. Great job Lino. He needs a pay raise!

The food disposal unit in the sink stopped working. Choice Home Warranty sent plumbers who were knowledgeable, professional, and courteous. They had the new unit with them, completed and tested the unit within a half hour. The company acted immediately upon my e-mail request without question. Service was fast and professional. I would recommend this company.

Disappointed that CHW would not pay to replace the AC coil even through leaking condensation under house...AC service people were very friendly and polite. These thing just happens with air conditioners. No fault of any kind. I understood CHW would replace parts. What more can I say? Not happy...

Had an outlet burning smell, and came in and replaced the burnt-out outlet and replaced the burned gfi. Discovered it was wired incorrectly and we just moved in earlier this year. He put everything back together and tested each section plus the breaker box. They did a Great job! Highly recommend!

My rooftop a/c-heating unit was blowing only hot air on a one hundred degree day. The technicians showed up as scheduled with all the tools, equipment and parts needed to complete the repair. A capacitor replacement was needed to enable the compressor to start and run. The technicians did a fine job removing rodent nesting materials and droppings from the unit. I was extremely pleased with their performance!

I called in for service on our heating and air conditioning, it was taken care of in less than 24 hours. Very pleased. Technician was very courteous, friendly and professional. I would definitely recommend CHW to my family and friends.

I purchased, in advance, long term contracts on seven houses with Choice and my overall experience thus far has not been what I expected. They have done a pretty good job of taking care of my minor claims with costs between $100-$200 but have left me high and dry on my major claims like three HVAC unit failures that required replacements.

The appointment for the technician was scheduled immediately. Technician cane out, did his job very professionally. Explained the problem. Cleaned the drain and made sure the dishwasher was running before he left. Very happy with his work. I think the technician did a great job considering what he was working with. Dishwasher is old, yet he did not look at the dishwasher as a lost case. I will say again. He was an extreme professional. Thanks to Choice Home Warranty for the recommendation.

When we discovered the downstairs wasn’t cooling properly, we called Choice Home Warranty. They responded immediately and scheduled a service call with Dexterity Heating & Air. The communication between them was amazing. I immediately received a notice letting me know who was coming and when, and was kept informed throughout the process. It was a great first experience!

Submitted claim for lights and fan in living room work properly, fixture is work at 25% or less. Have requested further review, still awaiting answer from appealing process. We still not happy with your position on our prior Air-conditioner claim! Thanks.

The tech who dropped by today was highly professional, pleasant and fun to talk with. He called in advance to make certain he had what was needed to fix the issue. And within 15 minutes the problem was resolved. Great guy!

Jerry from Blue Ribbon Pro Services was excellent. He was right on time and very knowledgeable. He took his time and explained all my options. Choice Warranty processed my claim and dispatched a technician in less than 24 hours. I am very pleased.

UPDATED 5/28/2021: I have only had to use this once since we bought this warranty program. I was very satisfied with the results. I have just reported a problem with my air conditioner and we will see what the outcome will be. I am still waiting to hear back from CS as to when someone might be contacting me.

We had three service calls for a total of $180.00 and our dishwasher is still not functioning. Your company agrees to replace the dishwasher yet gives me only half of what it cost to replace the dishwasher. Are you following our contract? I would say no you are not. We have not had a good experience with Choice over the past year and a half and will not not continue our service with you. However, I would like to highly recommend Keon from Appliance Repair Wizard. He is kind, patient and does his best to repair the appliances. They come quickly not like it was back when we first joined your service. That part has improved greatly, it used to be three days waiting. Thank you for listening but Google any dishwasher with the controls inside as mine is and you will see it’s 800.00 to replace not $399.00.

Nicole one of the managers helped me get a resolve the issue by sending a check since my dishwasher was too expensive to fix. We Discussed the situation and negotiated a cost and Choice will send me a check. Thank you.

Pump stalled. Claim denied and I will be canceling my contract with your claims that you cover the home area. It took a week for them to tell me after I found my own tech to submit a claim only to be denied. I am a retired military and on limited income and to pay the full price to repair our pump hurts us financially.

Great service - Jeff was really friendly and quick. He made extra keys and took care of the extra locks quickly. It was reasonably priced and takes various payment methods. I will definitely call them again for all locksmith issues. Thanks!

Although the technician was almost two hours late, he did a great job. Noticed the problem in seconds. That’s the type of service I was expecting. Extremely polite and was able to answer all questions that I had. Thanks again.

Excellent customer service and service provided asap. I live in Arizona where the temps are 100+ at this time of the year, so a broken AC unit brings extreme angst. The Service technician was very professional and just plain ole nice! My air conditioner was fixed quickly and it's running like a charm. Thank you, Choice!!!

I have called three different occasions. The first time was plumbing and I ended up getting my son to fix it because you could not find anybody that weekend. The second time was 3 months ago when my refrigerator had trouble and finally after the third technician it was repaired yesterday I hope. The third time I called was about my dryer and it was going to be 5 days so I fixed it myself.

Alberto ** was very helpful in signing us up for a home warranty. The process was very quick and within a few minutes we were good to go. He went through each item, sent immediate email responses and was courteous and helpful. Thank you!

My name is spelled De Anda **. I would that to be corrected on my policy. Overall Mr. ** was knowledgeable helpful and polite. Mr. ** has won Choice another customer and I referred choice to my sister. She on her way. Thanks again choice and Mr. **.

A case manager was assigned to my claim Nicole ** and I replied to her email and left 5 voice messages in 1 week. No returns calls nor emails. Washer machine it cost over $800 dollars and the offer was only $349! I can’t buy another washer machine with this offer and is taking too long to get this claim done.

My air was not come out the duct work and Zachary did a good job and will asked for him again. Thank you and Zachary was a nice person and did his job right and call the home work again for need some work.

Whatever you do, do not sign up for Choice Home Warranty. I went in eyes wide open that home warranties are often a scam. I was very clear with Choice that I was skeptical. They sold me on a home warranty and I signed on for a year in July 2020. In August, as luck would have it, my AC unit broke. We have 13-year-old AC unit, which I made very clear to Choice when I signed up for this warranty. We had gotten the unit serviced bi-annually by the preeminent heating and air conditioning company in our market. The unit was last serviced in April (new filters, minor fixes, etc.), which eliminates any argument that this issue might have been caused by not having routine maintenance. When the Choice-hired contractor came out to fix the unit, he explained that our compressor had failed. His assessment was that there is NO WAY TO KNOW WHETHER THIS IS GENERAL WEAR AND TEAR OR A CATASTROPHIC EVENT.

I asked for a quote. Then I chose another company. Since then, they've called me about ten times a day, sometimes a robot call, sometimes a live person. I've asked multiple times for them to STOP calling me. The person is then rude and arrogant. They've also sent me email, to which I've unsubscribed, but it still doesn't stop.

I used the reimbursement option which works out good for me as I live 25 miles from Wichita Falls TX. I appreciate being able to get my own technician, especially when I have used them before. I have been very satisfied with CHW since I was offered the reimbursement option as it is faster.

Tech advise the trouble w/ dishwasher; what needed to be ordered, when to expect his return with the parts, when project would be completed. Advise that I would receive email when to expect his return. Also an email when part was sent and received. There is a leak in the system. Can run dishwasher for now and will know when the leak is severe when there is water on the floor of the kitchen around the dishwasher.

Our first claim with Choice Warranty...very impressed with quick response and with immediately addressing the issues and scheduling technician's appointment. Technician arrived on time, (wore a mask) was professional and went right to work...was efficient, courteous, and clear in his explanation of the issues...really appreciate those qualities. Also very impressed with the courtesy of everyone involved in the quick response of the claim team which was exceptional. Have one more issue to address re the Microwave. Have every confidence it would be resolved also.

Tymeless provided wonderful, professional, service above and beyond what was expected or anticipated. Ron not only fixed the problem, he was a goodwill ambassador for his company and your warranty service. We could not have been more pleased with the entire experience.

Toilet was leaking through the ceiling from upstairs master bath. The technician was very polite and efficient and replaced inside parts and the seal. After checking out that all was functioning properly the technician left. He was very conscientious and wore his mask the entire time he was in the home.

The customer service doing the most they can to avoid pay. They put me on different claims that was what my separan explained to me, plumber Came and the company not authorize fix my problem inside my House main water lines, A/C company the technician just try to sell a new A/C unit. He just say, "I DON’T SEE NOTHING." Of course he don’t check nothing just the pressure. He found a few faults and he stated CHOICE HOME WARRANTY COMPANY don’t like pay for fix just for check. I was happy when I buy my home warranty and now I am very disappointed guys.

This warranty came with the house that I bought. The communication is okay at best. They call you as soon as you open a claim, however, you have to follow up with them each day at every step or the ball does not get moving. My AC went out in April and it took 4 weeks before the problem went from opening the claim to having running AC again. Now, my AC has gone out again and it's been another 3 weeks and it's not looking like a solution will come soon. On the current claim, a repairman came out and submitted in his report that it needed to be replaced. 2 days later I got an email from Home Choice about starting the replacement process. But then when I called them to get the ball rolling they said they needed to get another repairman out because they couldn't get a hold of the last guy (not true, but we'll get there).

Your company has a serious problem with communicating with the customer, I had several no call backs from you., and was lied to on several occasions, I choose not to deal with a company that does that, I will be telling all my friends and family about my terrible experience with Choice Home Warranty.

I was very impressed with how quickly an agreement was reached, which included a discount and an extra month. The overall coverage is awesome. I am in the process of selling the home to be covered and transferring the Home Warranty will be easy.

After taking cold showers for 3 weeks, you finally sent a plumber to fix our problem. But then you cancelled his services. So it's back to cold showers for now. Your, 'find your own" technician option is unworkable for average homeowner as it is hard to find someone who is willing to put up with the hassle of jumping thru all your required hoops, or you decide to cancel their services. I would like to have my contract money refunded. I have had no luck getting reimbursed for claims that I end up up paying for anyways. So see no need for your services.

I was very satisfied with the professionalism shown by Amy. She was very knowledgeable about her presentation of the different plans available. She made it easy to decide what plan was best for myself. I would recommend this program to my family and friend.

I just enrolled in the total home warranty Service today. The representative was so nice and was able to answer every question for me, and I understood what he was saying. I’m getting rid of my crappy service from Sears. Sears Home Warranty is not like it used to be.

The gentleman was very professional and nice. He fixed the problem immediately. He knew what’s was going on at the first glance. He is the kind of worker. We would like to call always when problems with A/C. I truly recommend him. And Choice has been until now my favorite insurance and I recommend it very often with my clients since I am a Realtor.

We were very happy with the technicians that came to the house, except that they were very late. They were very polite and respectful of our request for them to wear masks. They were knowledgeable about the subject and took lots of pictures. We were not happy with Choice Home Warranty’s decision not to cover The costs for insulating the ductwork, but we will probably use the company assigned to do the work anyway.

The customer service man was a great man. He explained to me everything that the warranty covered And give me a real good rate for a senior citizen. He gave me a better rate if I signed up today. I will recommend this to anyone.

First they don’t even reach out to the previous company that worked the same issue and claimed to fix it. Then the company they send out literally does nothing but looks at it and says “yea that’s what the issue is,” collects the $75 and never returns calls or gives us an update. 5 days later and I still haven’t heard from them. Now the piece that’s broken is part of the million things that aren’t covered by the company. And now I’m stuck with no repair company and an issue still not fixed...

The appointment and the initial part of the claim was quick and efficient initially. However, the claim stalled when it was escalated to the case manager but I understand that they are very busy during this rough time. Nicole ** reached out to me by phone and e-mail and was very professional and thorough. She did her research and was very fair in assessing the situation. I appreciate her time and effort and I am very satisfied with the resolution of my claim. Thank you all for a wonderful job.

Heater was leaking. Choice sent a plumbing representative from DaCosta & Sons Plumbing to investigate and eventually replace the heater. Very professional and excellent work. I will definitely depend on Choice Home Warranty in the future and DaCosta. Excellent home investment.

I am satisfied with the tech that came out here. But I am very disappointed with Choice Warranty. You advertise that if you can’t fix it you will replace it. But when I call you the guy I talk to said not all thing do you replace. That is false advertisement. The last time I called my air conditioner was out. The next day I waited and no one texted me or called me that you would not come until Monday. I called on a Friday. So had to pay for a motel for two nights at 120.00 a night. So Sunday I called someone myself and had to pay 156.00 to get it fixed. At that time it was 105 degree outside. This is Texas. So I am very very disappointed in this company!!!

Very pleased with the service and repair. Very professional. Great technician, very well skilled. Extremely well mannered. Totally satisfied with the entire process from reporting to Choice Home Warranty to the repair of my air conditioner here in my home. I will recommend this service to friends and family.

40 days ago my broken flapper was replaced by Mister Plumber whom I gave a 5-star rating which I would now like to rescind. An inferior flapper was used and 2 weeks later the toilet started running constantly for 4 days. I reopened my claim and Mister Plumber was scheduled to come back out. When toilet stopped running, I canceled the call. 3 weeks later the running toilet began again and I filed a claim. One Good Plumber of Gretna, LA came to repair the toilet ahead of schedule. He replaced the inferior flapper with a high grade flapper guaranteed for 5 years. I was very impressed with Conrad and his honesty. He remained a while to make sure the toilet didn’t start running again. I give him my highest rating and will call him for non-warranty projects in the future. I highly recommend him.

I called Choice on Friday to report my problem with my air conditioning unit. Before Friday was over, I had an appointment with Jackson Unlimited to come out on Monday, Sept. 14th. The technician called when he was in route to my house. He accessed the problem and it took him about 30 minutes, or less, to fix my air conditioning unit.

Kyle repaired the leaky faucets both in the shower and outside as needed. He called ahead to let me know when to expect him. He was very personable and pleasant to deal with. I would recommend him for any plumbing needs.

Same thing as usual With this company, you put in a claim and they denied it. So you end of paying whatever cost the company tell you that the cost will be. So I would never recommend this company to anyone.

I was in the market looking for a new home warranty plan and was referred to CHW by a friend. I called the number and was very fortunate to speak with Mr. Luke **. Luke was very easy to speak with and not only was he very professional, he made the conversation interesting and pretty much had me sold within a matter of minutes. It's very comforting dealing with someone like him after going thru a couple of other companies that didn't make me feel special as a consumer.

We have lived in our home going on 17 years and have always used the same company for our heat and AC. Knowing that all of the appliances in our home are getting old we decided to try the homeowner's insurance with Choice Home Warranty. Last month we had a problem with our AC and called CHW and the company that picked up the warranty said they could not make it out for 5 days! We live in FL, with hot and humid temps and no way we could go for 5 days with out AC! We called our old reliable company and they were out within an hour!

I was without air conditioning for 10 days in NC in high 80s degree weather-enough said. Lots of compassion but no action. Would not let me talk to a supervisor. Could not talk to anyone except the person answering the phone.

I dealt with Alberto ** and he was persuasive in a good way and gave me some nice benefits/discounts by asking the right questions. While I was somewhat skeptical at first, I was able to check out the company on various websites. I hope the service lives up to its reputation.

Very helpful. Thank you services. Thank you, thank you again for services, this very good company to belong to. I have not had any issue with this company. Thank you again. I truly recommend this company to family member and friends.

Repair Man was awesome (Matt). The fact that you would not cover the extra extension to complete the faucet which was about $5 and I paid for a new Faucet that would have cost you $150-$200+ is beside me? This is part of a faucet repair or install. I went and bought the extension and installed it myself. I hope that someone that understands what is involved in these type of repairs knows better next time. I value your service and have had a great experience so far and have referred multiple people just in the past few months. Was disappointed in the response the technician received yesterday. I do realize no one was looking at what was needed to complete the job. All good on my end and do not need a call.

I'm a new policyholder so can't really say if I'm satisfied yet. The sales rep was a little too pushy for my liking. I'm sure it's not him but the environment of his workplace. Check back with me at a later date for better appraisal.

Garage door not working. Light came on, and motor made noise, but did not work. Checked fuses, also checked the remotes to see if they would work. They did not. Contacted Choice Warranty, they said it was covered and a claim was opened.

We had a Whirlpool Cabrio washer Spin cycle started pause and won’t spin the clothes dry completely. Called the Choice warranty for repair. We had to wait for the assigned appliance repair for a week of time, choice warranty told us that we can hire our own repair guy to get reimbursed. In the end the cost of repair were high, choice warranty decided to reimburse us half of the cost for us to get a new washer. I am satisfied with the result of paying few hundred dollars for a brand new wash machine.

I submitted a request for multiple items. only the master shower was fixed. I received a decline for the popup assemblies for both bathrooms which is fine but I didn't receive anything about the leak in the shower or the faucet in the master bathtub. I do not understand why they were not addressed.

We have had recent significant issues with two of our sinks not draining. Dalton, the technician from Matthew’s Plumbing, was very good. He fixed our issue quickly, was very informative, and offered a few sound recommendations for other plumbing considerations.

The air conditioner fan was not spinning and the thermostat times would not engage the unit. When we could get system working via the thermostat, the "motor" would engage but the fan would not spin. When the service-man arrived (Doing Service, LLC) I explained the situation. He worked thoroughly and diligently to resolve the problem. If I remember correctly, I believe he said the issue was the "conductor." He did a great job!!! Thanks!

The service was done fast, very knowledgable but appointment time was not manage well. Had to reschedule cuz of problems but did not notify me until I check with him why he was not there after an hour and a half missing deadline, wasted my whole day.

I received an email from you yesterday morning saying my appt was for yesterday between 3-8. No one showed up or called. I stayed home waiting. This morning I called IntelTech to see why, and they said I should not have received the email because the part had not come in yet. Needles to say, I missed an appointment because of it.

The process was easy and seamless. Handled very professionally, technician arrived as scheduled, isolated the issue, repaired and went above and beyond to ensure system was running properly. I am very happy with the Choice Home Warranty that I purchased and would definitely recommend to friends and family.

Call was answered in timely manner. Visit went smoothly, technician listened to me and did what needed to be done. Very polite and efficient. Highly recommend this company. I have had bad experiences in the past, I was very pleased with this whole transaction.

I like the company, it’s just the timing of them trying to find someone to come out to my house to fix a appliance is a little slow. It does take them a while to find someone to actually come out and fix the problem on a timeline.

Rob from Affordable Appliance Repair responded quickly to the call and handled things promptly. He was very nice and explained things well. Would definitely recommend his company and if I have any more issues I would request that he be the one to handle any repairs I have.

While the AC guy who showed up was very informative, did a visual survey of the unit and added some puron coolant. I was then informed if I wanted a pressure check it would cost more to determine if there was a leak. No check was done on air flow into the house via the vents/ducts. I feel that Choice does not include the compression check to save money and not determine the true extent of a mechanical problem.

I notified Choice that I had a leak under my kitchen sink (from the garbage disposer) on Friday (9/11/20) at approximately 6:30 p.m. I was promptly referred to a contractor the same evening; however, the earliest appointment that I was given was Tuesday, 9/15/20 between 3-8 p.m. I contacted Choice to request an earlier appointment due to the fact that I was unable to run any water in my sink. Prior to contacting Choice I contacted the contractor 9/12/20; but my call was never returned. The contractor came around 6 p.m. and replaced the garbage disposal system. Having to wait over 84 hours for this type of a repair seems excessive to me. I am satisfied with the repair.

Great service in a timely manner. I love Choice Home Warranty. I have had other warranty service in the past which were terrible. American Home Shield is downright terrible. I appreciate Choice Home being so much better. Keep up the good work.

The technician really knew how to repair the refrigerator. My only complaint is that I reported the problem on Sept. 11, 2020 and the repair was done on Sept. 16, 2020. That turn around time is unacceptable. My understanding was that the problem was to be addressed in a 24 hour period.

They gave me a good offer. The customer service Paul was very helpful, he tries to get me good deal, the process goes smoothly and gave big confidence to work with him, I highly recommend this company.

Andy from Alpha Plumbing arrived as scheduled, obtained approval for work needed, installed new thermostats and was gone within an hour. Happy to have hot water again! Will definitely recommend Choice Home Warranty! They are the easiest to work with and do what they contract to do for home repairs! Thank you!

I paid good money for a warranty and they find an excuse to say it's not natural causes for them not to cover it. Living in FL you use the air conditioner every day. Something is bound to go out on it. Over 10 years this ac unit has been running and now it goes out. But yet it's not natural. Air-conditioning place was good but not the warranty I paid to cover it.

The tech that came out was excellent, on time, very professional. My issue was the poor follow up with the case manager Cheryl. Didn't return calls or answer emails. When she finally did call, was very non-chalant and non-apologetic. Issue was finally resolved but not to my complete satisfaction.

Garret was very knowledgeable and friendly. He is a handy person and can figure things out. We had been waiting on a different service company to fix our kitchen faucet since January. Always giving excuses and saying they’d call next week but never did. I think Garret will get the job done. Oddly enough, the name of Garret’s company that is fixing the plumbing is called Five Star Electric. Some of the earlier reps from Choice were not helpful and also made excuse for the earlier plumbing company that never finished the job.

So far no action has been taken by the service professional yet but after filing the claim online yesterday I had confirmation of receipt & that it was in process with an appt sett just an hour or so later. Can’t complain about super quick turn around! Just hoping I can get someone here before 9/22 because I can’t go without a dryer when I have a bed wetter with only 3 sets of sheets & a husband who needs a clean uniform everyday. So far CHW gets??!!

Andrew with Nassan was polite, courteous and called me with updates upon his arrival. He let me know step by step what he found with my dishwasher and told me things that would make it run more efficiently. I would definitely use him again!

The Repair company was great. It was a little slow getting scheduled. I went Saturday-Wednesday with no A/C. What I'm hearing is that your company makes things hard on the service companies with which you contract to get paid, lots of claims rejected and companies rethinking working with you. I've heard this from several sources which is why I'm finally saying something as it is a concern that future repair requests will have an even longer wait time.

The technician was here at the designated time. Repaired it successfully very quickly. He was friendly and answered all my questions. Highly recommend Choice Home Warranty to all my family and friends. Very happy with the repair! Hope all future repairs go this well. Great insurance for the price!

I recently filed a claim for my hot water tank. The claim was handled and a technician was sent out within a reasonable amount of time. The technician was professional, knowledgeable, and friendly. He filed his recommendation quickly, and I received a response quickly. Unfortunately, apparently there is some miscommunication about a prior claim and I am hoping this doesn't hold up not having hot water in my house. Fingers crossed. But so far so good.

The Plumber was awesome. A very nice and professional person. If we need another repair we would ask for him by name.... Really he was awesome. Choice Customer Service was great too. Easy to work with and easy to call in for service.

We are very pleased with Choice Home Warranty. And we'll recommend your company to friends and family. We have been without a dryer for a month. Every time we have needed a repair your company has been there every time.

The Sears repairman was crazy polite, handled all of my needs and was very knowledgeable. He was aware of Covid concerns and kept a 6ft distance and kept his mask on. Looking for him to come back and finish the repairs.

It took a bit to get someone to come out for the service, but once scheduled, he was great - good communication, follow-up, and quick to respond once scheduled. CHW was also really good at communication, feedback and scheduling. It was just a large gap (about 3 weeks) between the claim, and appointment. Thank you.

Have a leak in one bathroom coming from bottom of toilet. On the side caulking starting to turn color and in other bathroom possible could have had a leak also caulking coming up. Feel it might be that they need new double wax rings installed and new caulking around toilets.

I have not received an email receipt or details on my plan purchased yesterday! Tony, your sales associate, was very helpful and informative! I expected the email he stated he was preparing as we spoke on the phone! He was very efficient & personable! I would greatly appreciate receiving an email receipt documenting my 3 year plan purchase along with detail of coverage! Thank you! Ms. Linda J

Great service all the way around. Easy to schedule the repair and the company that was sent to my house was professional and knowledgeable. I would recommend to my friends. I give this 10 stars as far as service. Nothing negative to say about my first experience.

We loved our plumber from Laszlos. Unfortunately we don't have his name but he was TERRIFIC!!! Extremely knowledgeable, polite and fast. The experience was very amazing. We have had very good results dealing with Choice Home Warranty and will continue to do business with you as long as the service is as good as it has been.

The contractor came and fixed my microwave with ease. He was very responsive as well. I had an issue with the microwave about less than a week before the contractor came out. I did call and ask for him to come by sooner, which he did not get back to me on but when he did come out on the initially scheduled date, he fixed it and and I was satisfied.

I waited for your office to call me with an appointment to have a tech come and take care the problem. Your office e-mail and said they could not get a technician in my area. So I called Eagle Plumbing and Heating and they were here on Tuesday at 2:00 pm. I feel that I should just discontinue this service. I put up with the leaking garbage disposal for 4 days. I think that situations like this should be taken care right away. I would like to ask for a full refund on this warranty, I have been paying since March. That would be $280. Thank you.

I was talking to Troy ** and he fully explained the program. Since I am a senior citizen, I thought it was a bit funny that he kept saying "write this down". He gave me his direct line so I can contact him directly. I was please with that.

Awesome service. The tech called early and was on time. CHW was easy to contact. I was able to contact CHW online and immediately they responded with the quickness. I would have no problem letting my friends know about CHW.

EDDIE from Amigo Plumbing was fantastic at the repair. So polite and understanding.. He was on time. He was well spoken and understandable. He was neat and the work area was clean when he left. There are no more words to write.

I reported my leak to customer service rep. Two days nothing. I called back and was offered choice to find workman myself. This was not acceptable. I was said they would elevate my order and would hear back in 4-9 hours. Two days later still had not heard back. I called again and did get a plumber scheduled after I said I wanted a refund.

I put in claim that air conditioner was not working. Technician came, pushed the button on the furnace all the way up, went to check thermostat and it showed that it was on. I paid the fee and he left. However, the same thing is happening so the problem was not fixed. I would like for the tech to return and fix the problem so it won't keep happening. I should not have to pay another fee because the problem was not resolved the first time.

The service was excellent. The service provider appeared to be very knowledgeable. The contact was clear, precise and not time consuming. The provider appeared to be interested in my well being. He provided the best service possible and made me aware of alternative services.

I have been a customer for several years now and lately, the service has hit the worst it's ever been. It took more than 2 months to get my stove fixed because you couldn't find a technician. When a technician was scheduled, they didn't know they were scheduled--it was only when I called to see when they were coming did they know about the job.

Replace garbage disposal. Technician arrived as scheduled. He was very professional. He cleaned up after he finished installing the garbage disposal. He explained the horsepower of the unit he installed. I would definitely would recommend your service to my friends. Unit is working well.

Paul was on time and very professional. He found the problem and was very informative. He didn’t make a mess. He called me within a short time to let me know what the diagnosis was. I would use Paul again and would highly recommend him.

The air conditioner system is freezing. The representative did an excellent job with ensuring that I would be connected to the appropriate repairman. He was very kind, courteous and knowledgeable. I have already received an appointment for tomorrow. That is very impressive.

CHW Technician, Franklin D **, came out and identified the problem. He was very professional, polite, and knowledgeable. I will definitely refer family and friends to Choice Warranty. My experience has been outstanding with this company. Also the customer services is outstanding. Very courtesy and go beyond the call of duty to help its customers.

I have always been satisfied with the service I received from the techs that Choice sends out. I have recommended Choice to several people. The repair man that was sent from Athens, Texas found no problem with my washer. It turned out to be a plumbing issue.

Customer service was very helpful and friendly. I received an email right away with claim number. I had a respond to the claim from technician within an hour. Technician was also very friendly and explained everything. I highly would recommend Choice Home Warranty.

CHW declined claim stating that the insulation was not covered. The failed ductwork caused the insulation to crumble, not the insulation causing the ductwork to be unsatisfactory. Very dissatisfied with CHW, Claim should have covered at least half of the cost.

The only issue was the part needed was in a back order status, must wait for repair to be completed...The technician was GREAT..knowledgeable, courteous and very neat in doing his job..I would recommend this technician any time to fix any appliance.

Washer was no longer agitating. Called a local repairman who determined the problem and that the party to be replaced would be $650. Waiting to see what your next step will be. We have heard so many negative comments on Facebook but so far we have had no regrets. Wish we didn’t always have to find our own repairman but totally understand with Covid 19 going on.

After using another home warranty company for 18 years, I’m so glad I decided to switch to CHW. Our H/AC unit went out just 2 days after my warranty went into effect. CHW sent out a contractor that was not only professional but very knowledgeable. Although it did cost me for additional repairs/maintenance not covered, it was worth it. As a single grandmother, I’m very grateful for the recommendations of the technicians.

Highly recommend! Very professional. Michael was able to diagnose and repair our problems quickly. Took his shoes off! Worked rapidly and was accommodating to our schedules. From the time of submitting our work order, our job was completed in less than 48 hours. We would eagerly invite Michael’s Residential Repair back for more work at our home.

Courteous and professional. Called to ensure that I was available and at home. Was able to make a clear decision about the problem. Explained the situation and all potential problems. Explained the situation with the service and pricing that was necessary. Was very helpful and also gave me additional information on preventing future issues. Was very pleased. Didn't receive the invoice. That was the only problem.

Customer service told me they couldn’t find a contractor for my swimming pool motor problem, but I insisted on Mike’s Pool Service and customer service said he was not on their list. It took 2 calls by Mike to CS & finally they agreed he was on the list & was dispatched.

I have know him for awhile as he did repairs for sears. He has repaired and worked on our washers and dyers. Today he was in and out which is what I like. Only thing I didn't like was how long your company takes to get a repairmen to come to our home.

Wow, I am amazed. Excellent service!!! Called Monday. Repaired Tuesday. Can't get much better than that!!! So I would recommend this service. No charge for the part, just the $45.00 fee that you agree to before they come. What a great experience!!!

Called to report a leak under the kitchen sink, representative was able to locate my account without my knowledge of policy#. Arrange for plumbing contract within one hour. I Contacted the Rooter-Chris Plumbing & Drain Service, they will be here on Wednesday. Fast service. So far all is good. Waiting for the appointment to follow up.

Everything went good. I recommend training your people how to handle the following scenario. When call is placed for several issue and several claims are created but the same tech is assigned. Customer should be charged once. So customer service should do the following - add service fee number on one of the claims and others should be set to $zero. I heard from tech if this is not done customer have to pay for each claim. I had to call several to customer service to tell them how this should be set. Most people set I have to pay for each claim, only 1 person knew that one claim should be set with service call fee and the other with zero. Thank you.

FN air conditioning came out earlier than originally planned which was great. The owner Adam was great too. He communicated well and was extremely knowledgeable. He advised me of all aspects of the job and what he was going to be doing. He was a professional in every sense of the word and I will likely use FN again for all my a/c needs.

I have been avoiding choosing a home warranty but Elliott did a great job in NJ helping me decide. The offer was good. I appreciate his assistance and hope we love the warranty. Thank you. Elliott needs a raise. You guys are persistent.

We appreciate Igal and the time he took to give us the information and make us feel secure. We have seen the commercials but didn't think to reach out until now. The other company wanted too much and covered things we don't have.

Everything went great. After filing my claim I received a phone call and email about who would be coming and all the important facts that I needed. I also love the way your phone messages are set up. I couldn't get to a pen & paper while she was giving the info but the message kept repeating herself until I got all the info. It never quit repeating the message until I hung up. (brilliant)

Repair our toilet. Replaced the entire contents in the tank. Did a great job and employee was very caring. He loved our doggie. Would use the company again. Would also recommend them to other people. Warranty coverage was great. Thank you.

I've been wanting to get a home warranty for some time. I'm glad that I finally took the time to do it. Your agent, Jordon, presented the plan well, and answered my questions. I hope I asked all the questions that I needed to.

We have never bought a home warranty before, but if I'd know how fast and easy it was I would have done it years ago. Our rep was extremely friendly and knowledgeable. I would recommend this service to anyone. I'm amazed at what is covered by the plan and how easy it is to get service.

I had called to open claim on A/C unit. She understood what my concern was and acted appropriately. Very helpful! She was knowledgeable about the process and resolved my inquiry that was satisfactory. Great, good, best, fine, awesome. Yep, yes, okay, nice...

AC drain lines not draining. Had to cancel due to having to go out of town. Response from Choice Home Warranty was excellent. This is the first time filling a claim, and I’m very happy with the experience. If I can’t resolve my problem, when I get back home, I’ll file another claim.

I was called this morning and renewed in less than ten minutes. This was an easy and cost-efficient way to renew my policy. I've yet to have a qualified claim but this is certainly peace of mind. I would recommend CHW to any potential customers considering a home warranty option.

Just signed with Choice Home Warranty. Good experience as the representative was able to answer my questions. The rates are great. We have dealt with another company for three plus years and every interaction has been a challenge. Looking forward to a long successful relationship with CHW.

Service was outstanding! Left a message late Sunday and received a call very early Monday morning from the A/C company. A young lady came out and found a leak and fixed it quickly and added Freon. My husband was very impressed by the service. I’m happy that I changed home warranty services. Choice Home Warranty is the best!