Choice Home Warranty Reviews

I made a claim with this company. I called at least 10 times and could not ever get anyone to service the claim. They are liars and I would not spend another dime with them. They do not do what they claim!

Air conditioner quit working. I filed a claim and Choice Home Warranty sent a service tech to repair. The tech claimed his instructions were to clean a clogged drain and didn't include any repairs. He collected his $45 service fee and left. I called Choice Home Warranty and they agreed that service order was to repair the AC, and they would be resent without additional service fee. Same service tech came out and found the problem. Wouldn't file report with Choice until paid an additional $45 service fee. Despite protests, the claim was filed. However, the service tech was informed by Choice that they would not cover the repairs. No reason given by Choice. The reason given by the service tech was specifically covered in warranty terms.

I am going on two weeks without my ceiling fan being repaired. I have called many times and they say they are going to fix things. Every time I call, I get excuses; it’s either someone else's fault, need to see if it’s approved, and on and on. Seriously, just send someone out! I have no choice using this company because I am a renter. But I can assure you I will let my landlord know of the very poor service. My advice, do not use this company. Very bad service!

I have read some of the negative comments on here. I just wanted to say I have had Choice Home Warranty for over 3 years and never had a problem with the service or them paying for my AC and heat going out. I would totally recommend them to anyone.

Please! Please do not purchase or get the month-to-month warranty through Choice. My ac went out and Choice had a tech come out. Tech said ac was out; this was not a preexisting matter nor could it have been prevented. Next morning, I got a call to call Choice because they denied my claim. Choice told the ac place it was due to having a new policy with them. When I called Choice, they said it was a preexisting matter. When I told him what the ac company said, the whole tone and demeanor changed. To say the least, I will never recommend Choice even if you want to get ripped off!

I purchased warranty because it was a little cheaper than the one I had. It was the Friday before Christmas and I had a house full of people. My heat went out. I called Choice and they gave me a contractor. I called them; they said they were closed for the holidays. I called Choice back for another contractor; they had none. The CSR told me that I could call an outside contractor, have them call and get approval and they could fix it and Choice would reimburse me. I did and when we called to get approval, that department was closed and I would have to wait until Monday.

I had Choice Home Warranty for 4 months. My garage door spring broke and they said that it wasn't covered under their warranty. I had to pay $175 off my own money to get it fixed. The next week, my air conditioning went out. I called Choice and the repairman came out and said the compressor was going. Choice wanted me to send all and any receipts where the air conditioner had been worked on. I told them I didn't have any receipts because the compressor was never worked on. I waited all day and they never returned my call. I called them back and the agent sent me to the supervisor. The supervisor said they denied my claim, because they said it was pre-existent. I canceled my contract with them right then. Please don't use Choice Home Warranty; it's a rip off. They don't do anything they said. All they want is your money. There has got to be something done about this company.

I have a complaint about the services that was provided by Choice Home Warranty. I received the runaround for 4 weeks. The company that they sent to my home to diagnose why my Air Conditioning was not operating properly had to come to my home three times; they had to get three authorization approvals from Choice; and at the end I was told something completely different from what I was originally told. Again, there was no mistake from me, the customer, but from the company they sent out who misdiagnosed the problem the first time. The company provided two options to resolve my claim; however, Choice Home Warranty refused to entertain the two options provided to them by the company and switched up the original authorization by electing to only cover $655 for an evap coil and nothing further.

Do not sign up for this scam service! I purchased the home warranty approx. 6 months ago. I called to report my heating and air unit was not properly heating my home. They sent out service tech and he said my unit was out of the cooling agent and I must have a leak. After further inspection, the tech said, "Your unit is older and Choice, I bet, will not cover the unit." I said, "Well, that is the very reason I purchased the warranty," that I had lived in the house 10 years and had all new appliances installed in 2003 and felt I needed the coverage.

I called Choice about air conditioning unit. They said I would have to pay a technician out of pocket $150 for a leak test. Choice came back and tech said unit had rusted and corrosion from the freon that was leaking out. They said clause of said unit is not covered in this condition. I called another air service and they said this happens to every unit when it gets old. Choice uses this to scam money for years and then get out of paying for these units. They have not and will not pay for any major repairs ever! Choice is just a major rip off!

I purchased this warranty on a month-to-month rate from my checking account. I called Monday to report my garbage disposal isn't working right, and it's leaking. I'm afraid it's going to cause my vinyl floor to come loose and damage the substructure of my home. A manager first tried to send out an appliance repairman who said he doesn't come to my town without a trip fee and doesn't do plumbing work anyway. Next, they referred me to another company. I phoned to set up an appointment and was told the woman I had to talk to would have to call me the next day. She didn't.

I contacted Choice Home Warranty to repair our A/C. It took them four days in the Florida summer heat to even come out to look at it, only to be told by the high school A/C repairman that he couldn't fix it due to a pre-existing condition, so we called to complain. Their customer service people told us they'd work with us and didn't want to lose our business (obviously because we were about to renew for another year, which won't happen now). So we hired our own experienced A/C repairman to repair it, and sent the invoice in, etc. and they denied our claim. They refuse to answer our emails and we have to keep hounding them to get anything out of them! So after paying several hundred dollars for this warranty and an additional $526 for repairs, plus they're $60 service call fee, we haven't gotten jack squat from this company. I won't stop until this company is exposed for what it is in hopes that it goes out of business, because I don't want anyone else to have to deal with this kind of treatment.

This company has denied nine claims out of one in the past year. I have seven homes covered under this plan and I am definitely changing. When I joined, they said that they would replace a part with like part, but that is not the case. They replace with builder or contractor parts, which is bottom of the line. I am furious with this company.

Choice does not repair your products. It even goes to the extreme of not letting you escalate your problems. I reported microwave problem on April 1. The contractor had to order parts. It is April 22 and the parts were installed today. The parts were installed and machine started to blow fuses. The contractor says it was not arcing but the company is using that to decline the claim. It goes on but I'm too tired to continue. Bad company and no customer service!

I contacted Choice Home Warranty regarding my A/C unit. The service man arrived, determined the problem, and relayed the information to CHW. I was then contacted by CHW informing me my claim was denied. I immediately told them to cancel my service, and they did absolutely nothing to try to retain my business. A friend of mine had the same problem recently, and he also canceled his service. I had to apologize to everyone that I referred to CHW and advise them to find a warranty company that will honor their claims. Choice Home Warranty is worthless and a rip-off. I will campaign to discourage anyone I know or anyone I come in contact with who is considering using them not to.

We worked for this home warranty company for about a year. They started to get behind on payments so we refuse to do anymore work for them until they pay for past due billing. When they still would not pay us after many attempts by us, we gave them a note of stopping work on any further work orders. This has been going on from 2011 to date with no payment.

After I cancelled my coverage with AHS because of their high rates and poor services, I was vehemently recruited by Choice Warranty over 4 months ago. We filed our first claim today for repair of a covered problem. After we paid the so-called diagnosis fee to the contractor, Choice refused to pay my claim for this covered problem. Life is too short for this hassle, but I will not let it go without filing a complaint. I do not recommend this company to anyone because they will find a way not to honor your claim. This company needs class action suit to be filed against them for fraud.

My AC broke and I had to fix it myself. They dragged the issue for a month and it was hot summer. Another time they didn't come to fix my emergency plumbing issue. I think this company is just a scam and they should be sued.

I was with AHS and decided to go with CHW because they had better rates. At the time, we could not really afford the monthly fee and service calls for AHS. I paid this company monthly for over a year and never made one service. My compressor on my A/C unit went out last week and they sent over a repairman. He submitted the correct information and CHW said that they cannot help me because I needed 4 years of records for my A/C. I never had this problem with AHS. I am not back with AHS and they will cover everything as promised. A little more expensive, but you get the service you deserve. CHW are a bunch of blood-sucking hounds and they had better not ever call me or e-mail me again!

If there was a minus category, I would check it. This company is a scam company. Do not contract with them. They lied to us and our local company. We have emails and phone calls for approval for a well pump, but then they refused to pay for most of the job after it was completed. I have filed a complaint with the BBB in NJ and will file with AG office in TX. Their customer service is the absolute worst I have ever encountered with any company in 5 decades. They are rude and unprofessional. They were yelling and one person even hung up when we were without water and trying to get help. The state of NJ needs to shut them down!

Choice Home Warranty is sending us multiple unwanted spam emails day in and day out. We have never subscribed to their mailing list or had any dealings with them. They change the address these emails are coming from to avoid our spam filters, so they're obviously aware that what they're doing is unethical and wrong. Do you really want to deal with a company who does this? Someone completely unethical and desperate? Of course not.

Please read very carefully the limits and what's included and what's excluded. It is a rip ff. When I read the excluded, I found that they just included the minimal and most of the repairs and the replacements will be the homeowner's or tenant's responsibility. They are just ripping people off and without real warranty.

They cheated me with my money twice. I'm going to sue them now. Run from that company as fast as you can. Do not give them your credit card number.

My water heater was under warranty, but the company said that they have already spent over $460.00 so they refuse to repair it or replace it. They were trying to refuse to repair just the microwave, and the repair person were trying to get the $45.00 payment but had never come to my home. He just spoke with me over the phone. You need to read every section on your contract because when signing up with them, they will tell you they cover everything that is listed on the contract. But they look at all the (excluded and included) things that are excluded are normal, such as rust in the tank (excluded), water heater leaking (excluded), and pressure reducing valve (excluded). These are just some of the normal things. This company is a big rip-off!

At first, the dishwasher wasn’t draining so I called CHW for an appointment. I waited all day. When no one came by 5pm, I called the tech of OnTime Plumbing. The man told me he didn’t have time for CHW and to get another tech. I thought how strange. I called and got a new tech. All was ok, but then there was water under the sink. The tech said the air gap was not installed properly and not covered. I called the landlord. He put a new faucet on the sink and removed the osmosis that wasn’t being used, exactly what CHW told him to do. Ok, or so I thought. I called the tech back. The rude lady put me on hold then started a lot of questions about the dishwasher. I told her, the tech was already here and all that she told me was she didn’t like my tone of voice and to get another company. I already paid the tech $45 the first time. I called CHW and I’m waiting for call back. The runaround is crazy.

I bought the home warranty. Three months later, our washing machine broke. It took a few days for someone to come out. They of course required payment for his service call upfront. He said he would order the part we needed. Two weeks later after calling numerous times, we were finally informed that he wasn't going to be able to get the part "from his supplier" and therefore would not be able to fix our machine. That was it and they wouldn't even divulge the part number so that we could just go buy it ourselves! So desperate to be able to do laundry and after $300 of expense and the hassle of going to the laundromat for 2 weeks, we ended up buying a new machine. This company ripped us off and apparently they do that to most of their "customers." So sad.

I bought my house in May 2012. I called on February 26, 2013 about my heating system and they sent out a technician who told me that my furnace was very dangerous and needed to be replaced. The warranty did a follow up call the next day and told me they would contact the serviceman to have him order what was needed. The next day, I received a call from the warranty company telling me that the heating system was dangerous and needed to be replaced but that they were not going to cover it because they said it was a preexisting issue.

Do not go with this company. They promise the world but if something breaks, they don't cover claims. Their typical excuse is that it was a "preexisting issue." Of course it is a preexisting issue because if the appliance was brand new, I would not need them. There is the manufacturer's warranty for that. This company is a scam. Do not deal with this company if you want to save aggravation and disappointment.

I recently purchased a warranty from Choice. I called to file my first claim on 2/21 due to my heater not working. The first tech they assigned to me could not come to my house until a week later. I called Choice and asked if I could have my own technician to come out. I was told I could and they would reimburse me. My tech came but was not able to repair the heater that day (I had an appointment and had to leave my home). He was booked the next few days so I called Choice again and asked if they could send someone out on the 2/22. The rep was very rude and basically told me I can't expect to have someone come to my house with less than 24-hour notice. I told him that we still needed to try, because surely there is someone out there with availability. He said all he could do is find someone and it would be up to me to find out if they are available.

Just as everyone else, I had a claim denied on my A/C. The reason that was given was because I did not have at least 2 years worth of service documentation for a property I had lived in for less then a year. It is clear that their company policy is to deny and hope that people just give up. I have filed a complaint with the AZ Department of Insurance, which can keep them from doing business in AZ. All States should have some similar agency, and if they get enough complaints, they can take action. I am also taking them to arbitration. Despite what it says in the service agreement, you do not have to file arbitration in NJ, you are not limited on the damages you can seek and you can ask for punitive damages. The limitation they put in the contract is a joke. If you win, they probably won't pay up and you'll have to start collection actions in NJ, though. If enough people take action, we can close this unethical company.

I changed from American Home Shield to Choice Home Warranty. It was a big mistake! I have had a few issues covered, but when I really needed them, they failed me. I returned home from vacation to a leaking water heater. I called CHW and a plumber came out. The plumber was told it was not covered. What the hell do I have a warranty for? American Home Shield would have covered it, but to save a few dollars I had switched. I tried to cancel, but I would receive no refund. I am keeping it until it expires and not renewing. I will do everything in my power for people to know they are not truthful.

I have had CHW for more than a year and during that time, they have not paid for a single claim I have requested. Unfortunately, I got duped into buying a 5-year service contract by their sales person, who promised the world in terms of service. I (unfortunately only after the fact) read all the negative experiences from other CHW customers very much resembling mine. Now my question is: how come this company is still allowed to be in operation? What can be done to stop this company from duping new victims? I am very interested in ideas and am willing to spend time to make sure that happens. Is there a way to revoke this company's business license?

This company should be shut down. I had to spend about 4 hours over 2 weeks to get them to pay the claim on my 2 broken sump pumps (which I pay a premium for). They referred a plumber who was unprofessional and who replaced them with lower quality pumps than what I had. This caused flooding. Choice said that it's in their contract that they can use builders' grade equipment in our homes. They said it is not their problem and they should have never authorized the claim in the first place - I should be happy. I tried to cancel and they won't let me do that either. I am stuck paying a company who will not pay out claims and whose service reps are stuck to a script of, "I'm sorry you feel that way, but this is how it is ... I am a manager. Have a good day." It's completely bad business and I wish I came across these reviews before I went with this company. I'm out my premium dollars, my deductible and the money it cost me to fix the problem they left me with. It's despicable.

I took a 1-year warranty with Choice - their online pricing seemed competitive and the closure process was easy and quick. Bad experience, turdy technicians, should be run down to the ground and be asked to shut shop - a horrendous experience!

Please, please do not get this company for your home warranty. Our heat broke down and they have denied our claim, stating that it was not serviced. I spoke to Alex, the manager, and told him that we have a 2-month-old baby and he said that it was not their problem, that it's just company protocol. Please do not use Choice Home Warranty. You will regret it.

I have purchased one year warranty last year for year 2013. I was waiting for three weeks to receive my contract so I could read the conditions (had to call them twice to get it). My washer happened to break and I requested the service. They sent the technician to diagnose the problem. The new part was needed to repair my washing machine. I received the phone call from a technician saying my warranty company declined to pay for part and service. When I contacted them, they said my washer had pre-existing condition! That is not true. So they are not going to pay. The worst part is that I requested to cancel my contract and they refused that as well! So I'm stuck for a year with a company that is doing everything possible to get your money and do nothing for you when need arises. Don't get into a contract with them unless you have a brand new house and all new appliances; otherwise, they will find a reason for your service to be declined.

We bought a 3-year contract in June 2012 and paid it in full. We had to make a claim in August 2012 on the AC unit. Originally, it was denied. After being accused of trying to rip them off and it looked very suspicious, we had to provide proof of no tampering on our part. It took their tech over a month and several phone calls to fix it. Out of the three claims, none was approved. Only after having to argue did they pay on the first one. Now, our heater is out, same unit, and they denied the claim on it. When I asked to cancel the contract because of being denied on the claims, they said they would prorate it minus $50 and any money they put out. So out of $1,100 in a seven-month period, they are only refunding less than $500. All three contractors advised us that CHW would try to deny the claim over anything.

We have had a few instances needing to utilize the home warranty we purchased with Choice Home Warranty and have had extremely difficult dealings with them. They seem to look for and find any reason to not cover or reimburse for the very things we purchased their warranty contract for. When we first used the warranty several years ago, they were great but in the recent couple of years, they have become very difficult to deal with and have some reason for not covering the problems we have had. I would definitely not recommend Choice Home Warranty company to anyone. The best recommendation I could give is to save your money and use it toward calling your own repair company because you would end up paying the majority of it out of your own pocket anyway.

Sales rep who call you to bait you into purchasing this warranty will promise you everything. When it comes to putting their words into action, well, they deny ever saying any such thing. My heat stopped working during the holidays. I called them on Friday; they took down the claim and on Saturday emailed me a number of the tech to call. I live in Staten Island, NY and the tech way out in NJ. I called and he said, "I don't service SI." He didn't know why they give everyone his info. The temperature was colder inside than it was outside which was about 15 degrees. I called them back and only the people taking the claims were available over the weekend and couldn't do much.

I purchased a 3-year plan, paid in 3 equal installments. Six weeks after buying the plan from CHW, my heater went out. After many calls to CHW & their tech, who never showed, I was told to get my own repair service, which I did. This company is 25 years in Tyler. After I got the estimate, they informed me they did not do work for CHW, due to failure to pay several claims. To make a long story short, CHW paid for none of the replacement of the heater & will not reimburse me any of the costs. After cancelling in writing as required, I still have not & do not expect a refund. Do not give these crooks an opportunity to steal from you.

My last repair request for a leaking/cracked water heater was, of course, DENIED. They don't cover the tank. Well really, what else is there? They say under covered items: water heater which is basically the tank. My water heater repair person said, "Why even bother having a home warranty if they don't cover the tank? All the other companies I worked for (20+ years) cover that!" Another company completely covered my "water heater" in Utah, no questions asked! Another great example of another denied claim, leaking pipes - not their problem. The repair person that time said, "I just can't even charge you for the visit as Choice is just the worst company and they don't cover anything."

I called for service the first week of August. They sent a tech; I was not present, daughter and son-in-law were. The tech, an older man, said he was legally blind. He looked under the back of the fridge and said it needed a compressor. He also made some remarks that I told the company about, and said not to send him out again. When we returned home, on 15th August, I called the company again. It was a total mess after that, back and forth phone calls, a tech coming out twice, and that was after I told them I was contacting you, which I did. Nothing was fixed from then until now, 14th January.

This is the worst and useless home protection coverage policy that you could possibly purchase. Please read the fine print. It has a clause for almost every repair that you could need. I called because I had plumbing stoppage and they did cover it because my clean out was on top of the house. I had leak from my air condition. They said they did cover any water leakage in an AC unit. I need repair to my dryer; they didn't cover that because someone else had worked on it before. I have always had home warranty services on my home and have never had any problems with service before. I called to cancel my policy with them. They had the nerve to even charge me a $50 cancellation fee and charged me for the service that the appliance charged them to come out and do nothing.

Water heater was actively leaking; I submitted a claim on January 4th online. I emailed them that it was an emergency as the unit was actively leaking. They did a good job in assigning a contractor, but that contract didn't attempt to make contact with me until January 7th; consider I have water leaking in my home. I used towel after towel to dry this up. The contractor came out and stated the unit had to be replaced. They denied the claim saying it wasn't covered because it was to the main storage unit.

I called for a repair on my 2-year-old dishwasher, back in August 2012. They sent out Abby Repair. The panel had gone out. The repairman said it could not be repaired. He would turn in that order and said, "You'll get a new one." Well, I thought that was odd that a new dishwasher couldn’t be repaired. They (Choice) sent me a check, and I misplaced it. After looking everywhere and couldn’t find it, I called. The first person hung up on me. The second didn’t know anything. The third said, “No problem. We'll get another check out to you.”

I purchased the warranty with this company because it was one of the few that told me they would cover septic tank system and all lines. I was discouraged with the warranty I had because of lag time from time of complaint to repair time. Little did I know that Choice Home Warranty was worse. The septic tank backed up on me, and they would only pay $200 to pump the tank and would not honor anything dealing with lines, leach field, or anything except a onetime pumping of the tank. I asked the lady I talked with and wanted to know what would happen if it backed up again next month, and she basically said that it was my problem after they pump it out once.

In May 2012, CHW sent out a person to repair my refrigerator. This person looked at my AC unit and said he needed to fix it as well. Two hours after he left, I noticed that the unit was blowing out hot air, which was not happening before the repairman "fixed" it. I called this person and told him what was happening, and he told me I had to call CHW, who advertised they had emergency service. I called them and got a recording stating they were closed. It was Memorial Day weekend, so my son and I (both asthmatics) had to stay in a house with no air in 100 degree weather.

I signed up to cover all our home appliances. Everything was new when we built 7 years ago and the salesman from CHW assured me that if they could not fix an appliance that they would replace it with a comparable model. New appliances don't last the 25+ years like they did 40 years ago. So when our 7 year old Amana range oven control went out, I called CHW. The repairman came out and ultimately the part was unavailable and discontinued. CHW refused to replace the $2,200.00 slide-in glass top range because it was "beyond their control" (see paragraph such and such) and sent me a check for a grand total of $150.00, the cost of the part had it been available.

I currently had warranty with Long and Foster and switch over because the price was cheaper. I would not suggest this company to anyone, not even my worst enemy, for the reason I called to file a claim and the Alex over the phone told me my coverage doesn't start till next month. I told them to cancel it. They refunded only half the money and when I called, the first person hung up on me and the second person told me there is nothing to be done and my policy is canceled. Just a big headache. Stay away.

On 7-23-12, I entered into a contract with CWH for two of my homes in Texas. 35-37 days later, my A/C at my residence was blowing cool, not cold air. I thought lucky me! I contacted CWH, and they sent service man within 3 days. Service man indicated compressor beginning to by-pass. He suggested new compressor. CWH refused and indicated I was fraudulent, and service man said I told him "I knew unit was bad." I got service man on phone to respond to CWH claim. He said they usually never pay for anything, and he only told them the A/C problem. He indicated he had to cycle the unit several times for it to duplicate the process. To shorten this story, I was yelled to by CWH, lied to by CWH, and deceived by CWH. My credit card fraud department finally, 120 days later, was able to reverse the charges and place funds back in my account. I did use the A/C contractor to replace my entire system as I did find him to be honest and trustworthy.

This company never properly honors your service contracts with them. They also send construction companies to evaluate refrigerators and appliance repair companies vs a plumber to check a hot water heater! Then as numerous others have already reported, they deny everything yet they collect your monthly payments with no problem - even after you cancel your policy with them. They are a total bait and switch operation, and should be shut down. Their service contractors even share with you how they don't pay them (as contracted to) for going out of these service calls and routinely deny claims. Stop this company now. Total fraud.

The worst of the worst home warranty company. Period. I had a claim in late October of 2012. It was the time that Hurricane Sandy was landing on the east coast and it was no communication with the CHW, except through their website. You can place a claim, a technician comes over and you pay $45 - which is okay until they have to pay for replacement of any part or unit. My problem was the heating pump for my heating system - it seized (it wasn't blowing hot air). That was the technician's call but in order to change the pump, he wanted it to be installed on the new pipe that is not leaking (mine was leaking). Then he made me make another claim to have a plumber to come over because he was not licensed to change the pipe, which was part of the heating system.

I really want to give negative 5 star. Unfortunately the choice is not there. I have total plan coverage for my house. The sales guy who talked me into buying this plan assured me that everything would be covered.

I requested CHW to come to my home today to address why my condenser unit would not power up when it came on inside of house. It was determined by the tech that the prior tech, that CHW sent out summer 2011, had made a mistake when servicing the unit at that time resulting in why the condenser will not turn on. However, CHW will not honor the previous tech's mistake because as the supervisor so very happily pointed out to me in Paragraph 19 of my contract that CHW is not liable for any breaks or mistakes during any repairs caused by one of their vendors. Therefore, I am now liable for all repairs and costs!

We have stopped providing service on behalf of CHW. We work in the metro DC area. They have some serious issues in their billing and authorization departments, which have caused us to lose money on multiple occasions. We refuse to work for them anymore. We wish all homeowners the best of luck in dealing with them. Contractors won’t call you back because it is CHW and they don’t get paid.

They denied coverage on our oven due to the fact "it was an ongoing problem." I contacted the technician and he told me there was no way anyone can pinpoint when the problem started because the 'memory board', CHW said, dated back before we had their warranty. They were rude on the phone and acted as though they were reading from a script and couldn't accurately answer most questions. I went with them because they were cheaper and offered a less service call amount. You do get what you pay for! Stay away from them. Do not use!

I called on a Saturday because my air condition unit had stopped working in my rental property and the tenants have a sick kid. Choice told me that I had to pay for the service and that I would be reimbursed so I paid. And when I requested by reimbursement, they purposely cancelled my account and did not send me any money. First, they told me my account was past due. I sent them the copy from the bank showing where I had paid them, and my account should not have been past due. So, then they said okay, we will send out the check of $115 and you will get it in 30 to 45 days. I never got anything and when I called, I was told that they were not paying me anything per the manager.

I am feeling so regretful of signing up with Choice Home Warranty. My first experience was in calling them on a Saturday because our water heater needed immediate attention. The rep gave me a contact number immediately for a plumber. I called him, he came and called for authorization to do the repair but no one was available to give it. He asked why I chose Choice because they are the worst! He invoiced us and we have yet to be reimbursed, telling us he should not have done the repair without authorization. Then, my second claim was for an electrician. The electrician did not call back when I identified I was referred by Choice. The second company informed me that they no longer work with Choice. I called to inform Choice what they said and they told me they do not know what to do. It has been a week since the problem began.

Warning realtors, contractors and homeowners! I was ripped off by this company and was just told by a manager "Sue me if you want." This company recruited me 1 year ago to be a repair contractor. Throughout this entire time, I had zero complaints; however, I had three invoices to CHW (Choice Home Warranty) that they shorted me $40 to $60 and told me to write it off as a misunderstanding. I did. Then they wanted to drastically change the pay structure which I could not comply. Therefore, I did refuse work until one day, their rep called me and was in a desperate situation and pleaded with me to help.

In May, I notified Choice Home Warranty of 2 repair issues. For the first one, I called in a problem due to violent vibration on my Maytag Neptune washer. I paid the $45 fee to the technician when he arrived. The technician inspected the machine and stated that he had to order new feet for the machine. I called in early July and was told the parts would be in soon. The last few calls to the technician's company went to voicemail with no return status. Three months after the technician was first out to check on the Maytag, I contacted the warranty company and was told that I would be contacted by the technician within a week. After another month, I contacted the warranty company again and was told that if I cancelled the service request, I would be paid $108 and could have the work done by whomever I chose.

I called because my furnace was leaking water. There is a bath towel full of water soaked every few hours. We are in the house 2-1/2 years and had a professional home inspection before closing on the mortgage. They claim that we did not provide evidence of maintenance so we are, therefore, denied. I feel they are using an excuse so as not to replace the furnace. There was never a problem and we had a reliable inspection company, no problems with the heat at all, no leak, etc. This is bad practice and they should honor the warranty and replace the furnace. This is my first dealing with this company. We have had other home warranty companies and never had this happen.

Worst home warranty ever - I filed a claim for my A/C unit during August 2012. They sent some guy out who said he would order a part. Almost 2 weeks later, I called Choice and requested that someone else be sent to my house. That company was great and they charged my unit. They explained that they needed to contact Choice for approval for the work that needed to be done. Choice denied my claim and offered to send someone to my house that could do the work and they would charge me less than I could get if I found my own vendor.

Please be very cautious when purchasing a warranty from Choice Home Warranty. Our AC went out and we called and they gave us a name of their technician. So we called and his phone said not taking calls at this time. We called back and were told to wait till end of day to try. We called at end of day and his phone said same thing. We called Choice and they said get someone and call with what's wrong - we did. As our tech was talking to their Claims, after a 45-minute wait, they hung up on our tech. My wife called back, and after another 45 minutes, the supervisors said they won't cover that and hung up on her. Be very careful. We cancelled and will file complaint.

I called Choice on 9-28-12 with an emergency situation (AC went out and had a heart/COPD 67 year old senior) in a home where the temps in house were 85-88 with no air. They failed to dispatch an AC company tech and stated I could get my own and then to submit a reimbursement form. I was told to have the tech call and explain finds, which I did. The AC company stated the air compressor was not functioning and quoted a price of $2,100 installed.

Service Contractor for CHW, Metairie, LA - My company recently started taking work from CHW, and we are not very satisfied so I wanted to read some other reviews. I have something that I just must make clear to policy holders. I want people to know that it is not the technician's fault when things aren't covered by CHW. When we go out to a call, we are pre-approved for $100 ($45 from customer/$55 from CHW). However, it is extremely rare that we go on a call that will only cost $100. We are not on CHW's side; we are just fair and honestly trying to help people out.

We used American Home Shield for over seven years, and due to their increase in the price of their yearly service, we chose to use Choice Home Warranty. Big mistake! This company deceives their patrons with low yearly cost or a low monthly payment plan. I brought the warranty only to face more charges when service was needed. We have placed two claims on this year: one for an air conditioner and one for our dishwasher. The claim for the air conditioner was filed and left waiting for a responds for several - I repeat, several weeks. This was the hottest climate in our area in the last ten years and the company never followed back up with us once we filed the claim and we repeatedly call their call center just to be placed on hold, get disconnected, or just get avoided after the customer service representative realized that their company dropped the ball on the claim.

I had a new water heater put in, and then I called Choice Home Warranty - wrong thing to do. They only cover parts on a Hot water heater. The heater was 10 years old and making popcorn noises. I would never recommend this company to my worst enemy. To say the least, I did not get reimbursed, and how would you replace parts on a 10-year-old water heater? The warranty came with the house, and I feel sorry for the sellers and us who thought we were covered. Wrong.

Choice Home Warranty denied 2 claims in one year. Two days ago my water heater burst, flooding my kitchen and living room. My claim was denied and I had to call to find that out. No one in the company even bothered to call and inform me. This is the second claim that has been denied this year. The other claim is for my air conditioning unit. They have loopholes in their contract that allow them to deny your claim for things such as rust or age. So now, I am out the $32 a month for the warranty, the $45 claim payment and I'm back at square one, needing my water heater replaced.

They would not cover my plumbing problem. I paid for 2 months of service, and they said that the claim was pre-existing because I called about it 3 weeks after they took the first payment out of my checking account. I was not told that they take your money for the first month, but you’re not covered for that month, which I think is wrong to take someone’s money and not give them service.

I have had horrible experiences with Choice Home Warranty - they had me chase them for 9 months to get payment then said my case was closed and refused to reimburse me. They had me fill out a form and I got authorization in February and after 10 calls, emails and faxes of all documents (about 3 hours all told with getting shuttled around to various departments), I was told the case was closed and they were not going to reimburse me a penny. One customer service rep put me on hold for 22 minutes until I got tired and hung up and had to redial and start over.

A few months after I bought home warranty from Choice, which covers central vacuum, I called Choice since central vacuum unit stopped working. After three weeks, Choice told me they could not find a technician and asked me to find my own technician and promised to pay the cost. I hired a technician who diagnosed the unit was normally worn down and whole unit should be replaced. Then, the problem arose; Choice used all kinds of excuses to deny my claim. Suppose the contract covers the unit if it is normal wear down, but this claim was dragged for more than two months and Choice told me, for courtesy, they only offer $100 and everything is on my own! So I think this company is just scam; they only collect premium and do nothing for you. I urge you to stay away from this greedy company!

I was called out on a job because they do not have a plumbing company doing their work in this area. No contracts were given to me to sign or any i's to dot or t's to cross. It was my first and last time to do any work for them, as they have not paid me. I was told by Ashley ** to fax in my invoice and it would be 15 to 30 days to see my payment. It's past due and my attempts to collect is only brushed off with one excuse or another.

On 10/4, I called for service request due to AC unit blowing out hot air. On 10/5 at 8:59 am Central time, I talked to customer service rep and they had connected with a John's AC Service out of LA at 8:53 am Eastern time. They offered to do a customer courtesy connect for me to talk with John's, nice offer. The phone number was not accepting calls at this time. They said since he had accepted the bid, to give him some to call me and they would also email him. I continually tried to contact John's AC Service and received same message. At 12:30 pm Central time, my husband contacted them and requested information on status. They still had not heard from John's but would look for someone else. Two hours later, he called them again. Still, they had not found someone. They mentioned it may be Monday and he said he wanted somebody out today (Friday). I did not want to be without air for the weekend.

Technicians, be careful with this company. This is one of worst home appliance insurance in the U.S. Service call for any service is $45 and customer pays one time for service. If the job is done less than 1 hr, you will be paid $45 service call + $50 (CHW pays). If due to any reason such as big problem, for example, bad AC compressor, the claim will be closed because "this is not covered..." You are just paid $45 no matter how long you spend. If there is some unexpected problem after the fix, and the claim is closed, you are paid nothing, losing the part and labor. In addition, the parts for service are very cheaply counted; for example, R-22 is $22/lb. You can be cheated behind although they gave you an authorization number. To call them to have agreement for service is to spend a lot of time, at least 20 min. Try to see.

I called Choice to tell them about my broken washer. They sent a service company; I paid my $45. When I called Choice to find out what’s going on, they told me that the machine was not covered because they do not cover tubs. Well, this is a front loader machine; if they don't cover the tubs, what do they cover. This company is a scam! Save your money!

This company is just a scam! I bought my policy about 4 months ago. Now my air conditioner went out. I called and they had someone come out. They told me I needed to replace the condenser. This happened on a Thursday. By Monday, I was told that I needed to submit my records of the air conditioner maintenance. I did send them the only one I kept from the last time. After screwing around for 8 days, they said the claim was not approved. They said, "lack of maintenance." Of course, this was not true. I ended up just replacing my air conditioning unit. I just got off the phone with them, because I wanted to cancel my policy. I was waiting on the phone for 48 minutes. They said they will send me a check for $99. We will see what happens.

Choice Home Warranty company is a total scam and they lie. I filed with the State of Maryland due to their breach of contract to fix my AC system. Their response was a total lie. How can a company like this remain in business? They cheat, lie, and steal your money. Just ask any contractor who has done work for them. They have been sued many times and just pack up and change locations but stay in business. They prey on people with claims to fix any problem, but they are in business to screw you. Everyone who I have talked to at that company is in lockstep to cheat you and smile about it. What a terrible, horrible company. Run from these cheats!

I signed up with this company about over 35 days ago. One of my appliances was not working so I said okay, I will call them out and have them fix it. Well they came out and the appliance company came out to see what was wrong with it. He turned the machine and heard a noise. He said, "Oh it needs a new clutch." I said okay, so I paid him his $45. He said that they would be back on Friday, after getting it approved from CHW. Well that's when it gets good. I had to call them 4 times to get some answer. I finally got an answer that this is a pre-condition. This item broke after during warranty. He said it's pre-condition. I am just telling you, they can always say it's pre-condition. Better yet, their appliance compliance company came out and never got one tool out of his bag. He never opened up the machine.

CHW is a fraud! Don't use them. I purchased a house and the seller was to provide a home warranty at closing. Not having a lot of experience with home warranties, I did not question the information that was provided at closing. Not long after, we had a few issues with our dishwasher and HVAC unit. I called to make a claim and they told me I had to wait 30 days from the date of the contract. I was only a few days short of my 30 days. I was told by one person I could file a claim and when I called back the next day, I was told that this was an invalid claim and it had been closed based on the 30-day waiting period. So I called back after continuing to have problems with my HVAC and they told me it was now a pre-existing situation since I had made the claim request already during my 30-day waiting period.

When the salesman tries to sell you the policy, he will tell you it is the best. When you come to the claim and cancellation, it is a nightmare. I had a problem with my dishwasher, which I bought two years ago. I filed a claim. CHW sent a technician with a skewdriver and a hammer, and nothing was fixed, and it wasted half day of my time. I complained to CHW. They sent another technician here. The technician said that the control panel needed to be replaced and he would order the part. I waited for ten days and did not hear a word. Then, I called the technician. He was very rude and told me to call the CHW to order the part instead of calling him.

Multiple houses are covered and multiple claims were denied. They are a total joke of a company who pretend to give you a warranty. I put them on several rental properties plus my home residence - total waste of money. I've maybe received $500 worth of service from these contracts that cost me about $3000. Like the other comments said, they deny not only the homeowner, but the companies that they send out. It’s a scam on both ends of the stick so they can profit. We should get a class action suit against these jerks. I had several valid claims which they denied in part or in whole. One was for a refrigerator repair that they said they'd pay if I sent them the bill (which I did because I couldn't nor could the repairman to their authorization department). Guess what?! After I sent them the bill (which the service occurred when I had the policy in effect), they denied it because they said the policy was no longer in effect.

My AC wasn't working and they sent a technician who said it needed freon. A week later, we realized the problem continued and the technician said he'd have to perform a leak test. First issue with Choice, they conveniently don't cover this. But they assured me once the leak was detected, they would repair it. The leak was detected in the evaporator coil and the technician called them to report the findings. They called me to say that because there was corrosion, they wouldn't cover it. I talked to the technician to understand why they were saying this, he said they asked him if the coil was old and rusted and he said he told them yes, but that wasn't the problem.

I should have done more research before ever signing on with this company. Luckily my contract is up next month. I've had it for 11 months and just now filed my first and only claim on August 7, 2012. They assigned a technician to me. Then when I called, he told me that they don't contract with CHW anymore (this should have been a red flag for me). Then they assigned me another one. He was the most unprofessional person I have ever dealt with in life! He told me he was coming on Friday, he never told me what time. I called Friday and he said by 11. He came after 12. He told me that he had to order the part and he would come back next Friday. I paid him (luckily with a check).

In Texas, I don't know how a family can live without a working air conditioner unit in summer time, but that’s what happened to me and my family for 10 days because Choice Home Warranty failed to repair and honor the contract of my home warranty. First, the lousy technician did not make it to my house for over 50 hours and two days of opening a claim. The technician spent about 5 minutes in my house and a minute to glaze at the coil that was sealed without opening it to determine what was wrong, rather Choice Home Warranty denied my claim saying that it was rust that caused the leak.

When we signed up with Choice Home Warranty, the gentleman was very courteous and professional (of course). Five months later, we made our first claim on 8/31/2012, as the A/C unit went out. Our living quarters are split from the kitchen/living area and bedroom. The bedroom unit is out. The service repairman that came out on 9/3/2012 advised us that yes, he signed up with Choice but does not like the way they treat the customers. He stated they never like to pay for any of the claims. I wish I had known this before I joined. The service repairman submitted all the necessary information to the warranty company. I did more research online and came to discover that in the last few months, this company has had over 180 complaints. My heart sank because I knew this was going to be bad.

I don't understand how a home warranty company can insure the hot water heater but not the tank. My heater started leaking yesterday and I filed a claim. The technician came, inspected and validated the tank was leaking based on the mass of water on the floor only to be told by Choice Home Warranty that the tank is not covered under the policy. Worthless, disingenuous company and a complete waste of money. Avoid this company at all costs.

Don't consider this company as an option for warranty service. We cancelled our policies and they have not refunded our money yet; this has been over 120 days. Do not deal with this company. They are not customer-friendly.

I called in a claim for air conditioning issue in early July 2012 and a claim was assigned to an HVAC technician. The technician that was assigned was not very responsive and did not respond to messages left. He finally came out and indicated he would need to come back the next day after the air conditioning line had thawed out. He came back the next day and the only reason I know he did not address the problem is because the line was frozen again. I contacted the technician and he indicated he needed to order some parts.

I bought the warranty over a month ago and my air-conditioner suddenly went out. They sent someone out and later refused to pay the contractor. The reason is that I used their service too quickly and the problem must be pre-existing. I tried to explain to them that no one could live in the Vegas heat like that in more than one day. They insist not covering anything. When I asked them to cancel the policy, they wanted to deduct their administrative fee and this and that fee: they do not want to give back anything. Taking your money and refusing service is the business they are in.

I read all the complaints and so I was quite leery when my washer was not spinning out the clothes. It was giving me an error message. The tech they sent out advised that my washer just need cleaning; but while he was there, he fixed a problem with my air conditioner drain that I had not complained about. The air conditioner was overflowing onto my floor. He put in a new drain and unclogged the clog and no extra charge. A week later, I had to have him come back because the washer still wasn’t working. He diagnosed a problem that was not cost efficient to fix. They are going to buy out my washer for $500.00. I can’t replace it for $500.00. But it is 7 years old, so that will be ok. All and all, I think the response time was a little slow on the person doing the work. Every time I called the main line, I was helped promptly and courteously.

We have filed a complaint with the BBB regarding this company. They will find a loophole if your air conditioner goes out and tell you it sucks for you (Jonathon's exact words). Our main air conditioner's A-coil needed to be replaced and they gave us many excuses why they wouldn't fix it. Then, they stated that they chose not to replace it even though this was our main unit. We have three and they chose not to fix the broken one - only two are "covered" in our warranty. I am trying to spread the word far and wide - home warranty companies seem to be a scam. All of them. American Home Shield is just as bad; they do the same thing.

I made my first phone call to CHW and I am very angry. I had 2 things that had to be fixed, a dishwasher and refrigerator. Debbie told me the refrigerator was not covered, and when I said, "I see all the negative complaints now on the computer of your company," she put me on hold and said they will be sending someone out. Well, they took my $45 for each claim and had no intention of fixing my refrigerator because it is not a main component. The local company that came out to service was very polite, I will use them in the future. Choice Home Warranty is a rip off and I am very angry that they took advantage of us knowing they had no intention of fixing my refrigerator, but took my $45 for a service call which knowingly, they were not fixing it. I will be reporting them to the BBB so they will not take advantage of someone else .Word to the wise, stay clear of this company. They are a scam.

Don’t trust them. They fix nothing! If it’s anything about a service call that basically you or a handyman can fix yourself, they won’t pay. The trick is they find out if you have been servicing the item since it was originally purchased. For example, if a built-in microwave blows, they come out and say it’s not repairable. You ask for a new one because that’s your understanding and they say, “Let’s see the maintenance records.” Who has service done on any appliance? These are really bad people. Use American Home Shield.

This company is a total fluke. They scam their customers. Do not use this company! Just as many of these complaints are true. I am disabled and have to have an A/C in order to breathe. I have many other health conditions that the heat makes worse. The A/C broke down on Thursday night. CHW was called at 6AM and I placed my first claim. Due to the ripoff practices of their service providers, they simply could not find a provider who would repair my A/C. Finally, they found a service company to come out on Friday, but it was too late for the service provider to finalize the claim approval. So for 4 days, I sat in my home in Arizona with 107+ degrees. I was so drained by Monday morning from the heat that I could hardly walk, but had understood they would send out the repair company that morning.

I have been without a microwave for three weeks now. The repair was made but broke immediately after first use. I contacted Choice and was put on hold and was transferred three different times. Manager claimed all he could do was put in another request. He was very rude. He would not let me speak to anyone higher up. To anyone out there thinking of buying a warranty with this company, don’t!

Home Choice Warranty will deny your claims that's why their premium is lower. Instead, find a more reputable home warranty company. Ask your local bank. I had to contact the Better Business Bureau and the NJ State Banking and Insurance Commission to file complaints about them. Their customer service is unprofessional and confrontational. They are cheap and it shows in their products services.

I recently changed over to Choice due to being deployed and I was not satisfied with the rate change from AHS. I decided to give Choice a chance after receiving an email. I came back home. Soon after I returned home, my AC unit went out. It was a weekend so I called Choice and put in a work ticket. A servicemen came out 3 to 4 days later and said he put in 3 lbs of freon and left. It was a rainy day. My unit is still not working properly. I called Choice back. They denied me service and told me I was cancelled but refused to give back my $344 I paid upfront. They basically ripped me off. I was so upset and displeased with their service.

They looked at both the AC and the refrigerator within a month. I had service for a while. They suck. They say it’s maintenance, so they do not have to fix it. They are a scam. I have been paying for 2 years and never had a claim until now.

I purchased a 3-year home warranty from Choice Home Warranty in February 2012 for which I had to pay the total upfront. Our ice maker in the refrigerator has gone bad in August 2012. We also had a pool heater that the display became unreadable. When I called Choice Home Warranty, I found out that neither of the issues are covered. I am cancelling this contract and requesting a refund less the $50 cancellation fee. I can't wait to see if they refund the correct amount as a result of the other complaints that I have read from other people.

My AC unit was not cooling. First, they told me that I had a basic plan when I had a total plan. Then, after fighting with them, they agreed that I had a total plan. The guy came over and inspected. He found a leakage in the attic. They denied the claim stating that the rodents had chewed the pipe. What's the point of having the claim if they don't take care of our equipment when they malfunction? I am going to make a complaint if they don't take care of my unit. Never trust them ever!

I cancelled the contract after a service call for the AC that’s not cooling adequately. He did anything for me and said I had too many people at my house at the time (July 4). I had a free first service call ($45). That was another hassle. I called someone else about my need for a new AC unit. This company has cost me a service call and a Freon; they got the unit working the way it should, but I had a leak in the unit. I called Choice Home Warranty and told them about the service I got from their provider. I wanted to cancel not knowing I would get the worst end of it. They refunded me $195 of the $344 I paid out for the contact. So please read cancellation terms. If I had, I would never have let them off so easily. Life is too short for me to stress myself over this, so I hope my message will help others.

We bought a home warranty from Choice Home Warranty. They won’t cover anything and they say everything is a preexisting damage. That’s not true. They refuse to fix anything. After 25 phone calls and certified letters sent to them, they refused to sign for the letter. I noticed at least 40 people out of New Jersey with the same problem. Is there anything I can do to get my money back? Who can I file a compliant with to get these people investigated? They will not return our money. They lied and misled me and my parents. They are bad people. Someone needs to stop them. I am ready.

It is a long story. I think they run this company from some garage! I've been living in the USA for over 25 years and I have never seen or talk to anyone like this customer service. It just does not feel like you are dealing with an American company. They are rude and liars. I even paid an attorney to write a complaint letter that cost me $200. They never respond to the letter. The name on BBB has to be some made-up names. Please stay away from this people. Even the vendor they send said that they always tell them they should work with CHW; otherwise, they get no jobs. They are fraud for sure!

What a horrible company. This is the worst company I have ever dealt with. They are dishonest, rude and liars. They will do everything possible to not pay a claim and find some fine print to not honor the deal. Better alternative is American Home Shield.

I found out about this company by their website. Listed as covered is the hot water heater. Beware! The coverage does not include the tank, only possible electrical and mechanical components. The small print states storage and holding tanks are not included. I thought this, of course, meant separate tanks from the water heater (which is a tank). Wrong, Choice should have advertised "Electrical and mechanical components of water heater only".

This has been the hottest summer in 55 years. My husband has COPD and breathing problems and the air was not working. I called Choice Home Warranty and made a claim. They gave me the name of someone to call. I called and told them that the outside unit was icing up and so were the coils in the house. They sent someone out and he flushed the tubing, said everything was okay, took the money for the service call and off he went. Some 5 hours later, the house was no cooler and ice was starting to form on the unit again.

Boy, have I learned a lesson. Do your research online before making a purchase. After 6 happy years with American Home Shield and no denied claims, I went with Choice Home Warranty because of the enticing price they offered me. Never again! I just cancelled my 3-year warranty, which I purchased in October 2011. They have denied both claims that I have filed. The last one, I disputed and had them send a different technician out to analyze my swamp cooler. They (Alex) called me and said they were still going to deny the claim because the technician stated it was rotted out. That is a flat out lie! I even told Alex on the phone that he was lying to me! Alex fell silent.

I called Choice Home Warranty to get an update on the air conditioning status. The customer service representative told me that they were not going to cover the air conditioner because the service technician wrote on his work order the coils leaked because of corrosion. I said that is ** because we have the air conditioner serviced once a year and have the filters changed.

I have 5 properties and was with American Home Shield for almost one year. There was never a problem with them. I thought Choice Home Warranty would be as good, but just less expensive. Slick Brad ** told me I had the same coverage as I had at American Home Shield. I did not get a hard copy to review and should have asked for the coverage details before committing. Things that I had covered and had used at AHS, Choice is telling me I am not covered. I am switching all 5 properties back to AHS and paying more yearly policy fee of about $50 per property.

I called about my A/C unit and again, I was denied. They requested proof of maintenance, which was done on 04/02/2012 and did not have a leak. In July, the unit has a leak and Choice Home Warranty said it is pre-existing and denied the claim. There is about a dozen reasons for denial. I have six rental houses with the company and every claim has been denied. They lock you into a contract that you can't use for thirty days and after the thirty days, when you need service, they'll deny you. You can't cancel because your thirty days are up and you have not had a claim. I just want a refund from this company and my advice to anyone who reads this, please don't purchase a home warranty from Choice Home Warranty!

Initial complaint on the end of May was semi-satisfactory. The diagnosis was low freon and possible leak. Very quick response and I was told that if the problem (inefficient cooling) continued, to call again. End of June, the problem returned. The response again was satisfactory; however, that responder (owner of the company) vanished off the face of the planet after the initial (non-billed) assessment that the coil needed to be replaced. Mid-July, I now have a third A/C technician who confirmed a leak/need of a coil replacement. The authorization was declined due to rust and corrosion. Now mind you, the A/C technician did not say this was the reason for the leak, but responded to the Home Warranty Authority that yes, there was rust present (normal after 6 months of operation).

I have had a Choice policy for a year and have had 4 different service calls. All were repaired promptly, and all were done with repair service companies that I would be using after I no longer carry a home warranty. I have referred my daughter, and she is also pleased with the service. I love this company!

Instead of taking away my headache for household appliance repairs, this company gives me a headache. They always have an excuse to not cover the repairs requested. I recommend American Home Shield. You get what you pay for. This company, Choice Home Warranty, is less pricey and you get no satisfaction or service. They are not helpful at all. I've dropped this horrible service. (I should have done it sooner.) This company wasted my time, my energy, and my money many times.

We had a policy with Choice Home Warranty in 2012. The only service they actually provide was service appointment setting. Anyone can provide this kind of "insurance" if they deny every claim. Choice Home Warranty should be revoked in every U.S. state by petition and letter to the Attorney-General's Office.

I purchased a policy on May 7th, 2012. On June 23, 2012, I notified the company that my refrigerator was not cooling anymore. A repair tech came on 6/26/12 who told me the compressor needed to be replaced. "Choice" told me that the claim was denied because of "line restriction or compressed line" was not covered. They further said the service tech said this to them after they asked him 50 questions about the problem. I then called the service company and they never said anything other than the compressor needed replacing. More phone calls took place and finally Choice said the compressor issue was a preexisting problem and that they would not cover the problem. For the most part, staff was very short with me and had an answer for me according to agreement. I canceled my policy.

Great service, great company. You get what you pay for people. For minor repairs, the company is great. I've never had a problem with Choice and I've never bit more than I can chew. The only problem with any warranty companies is the people who buy warranty and think they won the lottery.

I submitted a claim for a dryer repair to Choice Home Warranty. This claim remained open for two months. The first service provider was terminated because of lack of response. No one communicated this to me or him. I get a call from another service provider indicating they are taking over the claim. The second service provider arrives and is confused why he is there when the dryer has already been assessed and parts were ordered. The first service provider was recalled to repair the dryer only to be cancelled by the warranty company again because the claim was open too long. No one ever contacted me, the customer, to explain what was going on. The end result is I canceled my contract with this company. I have never dealt with such poor communication and coordinator of services in my life.

I have called this company 20 times and have waited for them to fix my AC for 10 days. And, now, they have rejected my claim saying that because I don't have maintenance records from the original owner of the house, they will not fix my AC. They are already under scrutiny by the Better Business Bureau, so please be aware of these cheaters.

Up till now, we have had no problems. Our washer went out and 1 week later, we still do not have it repaired. They don't have anyone in the area that will come do the repair and told us that we could get the repair done and they would reimburse us. I did receive a call from one of their service providers who verified where I live and said that the 60 miles was outside of their 90-mile service area. I asked for a supervisor on day 3, Wednesday. No supervisor has called to this point, day 8, Tuesday of the following week. On day 4, Thursday, at 5:00 pm after numerous calls, a service agent at Choice Home Warranty offered that we could get our own service provider and they would reimburse us. What good is a warranty with a low deductible pay out of pocket, if we have to pay for the repair ourselves? In speaking with 2 local service providers in the area asking if they deal with this company, they stated that there were issues getting payment and they did not deal with any home warranty companies.

I have this as my home warranty company, and it is the worst decision I have made this far in 2012. I called for a tech to come out, and they didn't have one. I asked for a list of whom they have contacted, and the list has 15 companies in the Chicago area. I live in Peoria. That is over 2 hours away. There's not one company in my area. I guess there wouldn't be someone to provide service, if you're not calling the correct place. If you look at yellowpages.com, since I have to do your job for you, there are 64 companies to do repairs. Then the phone reps are horrible. I'm not a happy customer at all. I will not be renewing my contract again. Definitely, I'm going to contact Better Business, because this is **!

Upon having yearly maintenance on my HVAC system, it was discovered that the evaporator coil was frozen. They recommended I call my home warranty company since it was likely a leak or low freon, and to not run the AC until it was looked at to prevent further damage. It was over 90 degrees outside at this time. I read through my home service agreement to make sure that was a covered expense and immediately called Choice Home Warranty to have a service technician dispatched. It took more than 8 phone calls and 36 hours to finally get them to dispatch a technician, who was here in less than an hour. He discovered that I needed a new evaporator coil and refrigerant, both which were covered under my warranty, and found the problem to be wear and tear, not a lack of maintenance on my part.

I purchased for $1050 a 39-month warranty and cancelled it 14 months into the contract. Choice Home Warranty refuses to pro-rate the unused portion of the term as promised by their rep when I purchased the plan. They owe me the sum of $682.50 but sent a check for $237.43. This company also has a class action suit filed for fraud for the year 2009.

I am a property manager here in Phoenix, AZ. One of my owners purchased a home warranty with Choice Home Warranty. He paid good money for this warranty and neither of us has been unable to get a hold of anyone since. We have had an A/C issue a month or so ago. I called and the phone call would hang up as soon as it was answered. I called over a dozen times. I submitted a service call online and they did not respond to that either. I then called the owner to try to call his rep and the company; he had the same thing happen. He also went online and submitted a work order - no one got a hold of him either. We ended up having an A/C repairperson go out to the property and pay.

Choice Home Warranty might want to send all of their representatives to a how-to-treat-customers class. Every single one has been rude. I have attempted for three months to cancel my policy. I finally was able to speak to someone today! I only hope that they follow through and cancel my policy as requested. This is a terrible company to deal with.

I called in a claim for air conditioning issue and a claim was assigned to an HVAC technician who doesn't exist. They never answer their claim number, so you never get any service. The sales department answers very quickly. They probably have one person in the claims department and 20 in the sales department. There's no real company operating behind the scenes. They just have billing, sales and a fake claims department that doesn't really do anything.

I signed up for coverage over the phone on February 17, 2012 with a sales rep who assured me I had 30 days to cancel with full refund off the first month’s payment, which was required when I signed up. After receiving the official contract in the mail, I called and canceled the policy just 5 days later on February 22, 2012 because the coverage was very limited. I spoke with several customer service reps who were not very accommodating when they found out I was canceling the policy and wanted a full refund of initial payment, which my contract said I was entitled to if canceled in the first 30 days. The reps read a different statement from their cancellation policy than what was printed in my policy. I sent a copy of my policy via email and did not hear back from anyone.

Our stove went out, and we reported the problem to Choice on 2/14/12. The claim was referred to a repairman, who was located at a good distance; i.e., about 1 hour from our house. He was a sole proprietor, who obviously did not want to be bothered with traveling to our place to diagnose and/or fix the problem. After many phone calls to the repairman and to Choice, missed appointments by the repairman, broken promises by the repairman, and over 3 months of frustration over the failure to fix the stove, we opted to take the buy-out check and purchase a new stove. Choice had offered to reassign the repair to another vendor. However, that vendor had an "F" rating with the BBB. The quality of the repair service providers offered by CHW is extremely substandard. We are very disappointed in the service we received or in the end, didn't receive! It seemed like CHW readily cashed our premium check but assigned any problem to repair people, who would have trouble changing a light bulb!

I filed a repair claim with Choice Home Warranty. They gave me a company to call to repair my microwave. When I called them, they said they would call back. They never did. When I called again, they said that Choice Home Warranty had not paid them for other work they had done and they were not doing any more work for CHW. I emailed CHW. I received no response. I called CHW again a week later. They said they just called the same company that very day. Unless I call and initiate, no work is being done by either CHW or the contractor they hired to repair my appliance. This is a perfect example of how not to run a business. I want my money back!

Choice Home Warranty has not covered anything wrong with our house and when our furnace went out on a Friday, they were not even working to handle a call. We had someone come to our home and they read our policy and told us that it was something that "should" be covered and of course, for the 3rd time, we paid out of pocket over $600. We asked Choice Home Warranty for a refund for the remaining months on our policy and they informed us that it was not possible. So to sum things up, they do not pay for furnace problems or leaks or garage doors that do not work after purchase, so I am not clear what they are in business for except to steal people's money. The fact that they were not even available to take a call on a Friday at 2PM is ridiculous. Who can go without heat in a 30 degree weather?

They have not paid since 2010. We did a service for Choice Home Warranty and have yet to collect a mere $40.00. They have given our company the runaround since Oct 2010. I would hate to see how they take care of their customers if they treat their contractors like this. I know we will never do business with this company again.

I purchased a premium policy 6 months ago. I should have read these reviews first. I trusted their coverage. They promised a one-month credit if I bought online. I learned later that applied to the last month, not the first. OK, then I had an A/C issue, running but not cooling on one of my units. It worked last summer. The A/C tech that finally came out after several calls said I had a leaking coil. I thought how lucky I was to have a warranty. CHW wanted my service records which I submitted. Both units were serviced last summer as has been for several years. No leak was detected the previous year.

Our water heater went out and we called Choice Home Warranty. They sent one company out that acted like they didn't know what they were doing. We waited a few hours and were told they were sending a second company out for another opinion. That plumber called later that evening and said that they will not cover a replacement heater, but that he could replace it. He hadn't even looked at it! He came the following day, told us that he would call them. He did say he would replace it without them for double what other plumbers quoted us later. Four hours later after several phone calls to the company and the plumber, we were told they would not pay to fix or replace the heater. We aren't not sure why and wasted two days taking cold showers. Do not waste your money. The reps are all very rude on the phone as well.

Worst experience ever. It’s true when people say that it sounds too good to be truth. $45 per claim, about $375 per year, and covers almost all your major appliances. The truth is that when you make a claim, you will get the cheapest contractors around. You will have to hunt the contractors down and instead of you deciding the date of your appointment, it will be mostly when they have time to stop by. Anyways, my latest claim was for a ceiling fan made over one month ago and the first contractor rescheduled my appointment 3 times. 6 pm on the first day and he couldn't made it. 11 am on the second day, which I had to take off for this, and he couldn't make; then 1 pm the same day and he couldn't make it. Needless to say, I called customer service to ask for another contractor due to this one not been able to schedule an appointment and actually making it. I was told that they couldn't help me to schedule appointments and that I had to deal directly with the contractor. Crazy, right?

This is the most horrible company we have ever dealt with. The sales rep painted a beautiful picture of how much money we will save and how we will never have to worry about anything. We were stupid enough to buy a six-year policy, and any time something in the house breaks, it is never a covered item. From water heater to built-in microwave, we are always told that we need to read the policy to see why it is not a covered item. We can never talk to anybody in charge. And on weekends, as far as this company is concerned, life stops and no emergencies happen. Unfortunately, it's people like us who keep this company in business.

Choice Home Warranty sold me on three home warranty contracts for my homes but assured me that I could cancel at anytime. After they debited my account $117 for all three of my houses, I could not reach anyone or get a phone call back. So, within the third business day, I called and canceled my contracts with them on my homes and I was told that I would receive a credit back of $117 immediately and that they were sorry for the issues. The following month, my card gets charged for only one of the houses for $32 and when I spoke with Jay, the manager, he said that it would be credited along with my $117. I asked him who else could I speak to because it seems as though the credits are not getting done and he said that there was no one other than him then the owner. I was lied to about the owner's email address so that I could not contact him concerning this matter.

I bought the warranty one year before having to make a claim for my home AC. They sent a tech who didn't know what he was doing, but did make a recommendation to replace the AC coils. The company called days later and told me that if I didn't have all documentation for the last 9 years showing that it was serviced every 6 months, it wouldn't be covered. They know customers won't have that kind of documentation and use it to back out of covering customers. Do not buy this policy from this company. Absolute rip-off! I filed a complaint with the AG's Office.

Do not purchase CHW. They will not deliver as promised.

Choice Home Warranty provides home appliance warranty and I'm a Choice Home Warranty customer for about 5 months now. In a nut-shell, I had issues with my AC and washing machine. I had to pay out my pocket to fix the AC! Regarding the washing machine, after a month of calls to Choice Home Warranty and having assigned 4 technicians to fix the issue, Choice Home Warranty’s decision on the matter is they would pay $150 (which would be available to me a month from now) for me to buy and install a new unit. I was offered fast service to fix the issues and if the issues can’t be fixed, I was offered to have it replaced. It’s now taking 2 months to fix an issue with one appliance and numerous hours of my time dealing with technician and Choice Home Warranty customer service. All the while, I clean my laundry outside. Details below:

I signed up with CHW for 5 years and I am stuck with them. My A/C broke and the tech found the compressor to be broke. CHW denied my claim on the basis that I did not maintain the A/C properly. They said the unit is dirty and has not been maintained. This is an outside unit that I have not used over the winter. When I called their customer service and told them that I have them recorded on the phone, they hung up on me. Two of the employees (Mike ** and John) claimed to be the supervisors and they are the top of the departments. On top of that, they don't have access to previous claims. I asked for the pictures and full report of the claim and status and they said I have to wait 30 days to get the pictures and there’s no report. Luckily, I have most of the conversations recorded. I am going to consult a lawyer.

Do not buy Choice Home Warranty! They are a scam! Before I signed up with Choice Home Warranty, I asked lots of questions about coverage. I let them know my house was 15 years old as most of my appliances. A few months after I signed up my standalone freezer that was only 5 years old, it started to not freeze. I called the company out 3 times; no one fixed it. They actually made it worse!

Choice Home Warranty has not sent refund for repair and now disputes coverage of the refrigerator. Twice they promised me a check was in the mail and I still have not received it. It is very difficult to get service and when you do, they always find a way to squeeze out of the deal. They refuse to repair or replace my refrigerator when the policy says that it is covered. This company is a scam!

Sales pitch versus actual contract: I accept responsibility for believing the sales pitch and not reviewing the contract more carefully. The handle fell off my oven which is not covered. A water line leaks in a wall which is not also covered. The water heater tank is leaking; they will not cover even labor, because the water heater tank is not under warranty. Of course, my trash compactor was not an included installed system, even though it is a built-in.

Do not do business with Choice Home Warranty! This company will deny your viable claim and then will not have further communication with you. You can write certified letters to no avail. When you do communicate with them, make certain you write to them certified mail for your file. File a complaint with the BBB, the NJ Attorney General who has an active case building at this time, your own state Attorney General, your state’s Real Estate Commission, as well as your state senators. They are not licensed in my state and have an open case there as well. We can put a stop to this company's bad faith practices.

A claim had been initiated by the customer via the claims phone number provided by Choice Home Warranty on January 14, 2012 and acknowledged by CHW (hereby known as Choice Home Warranty) via email with instructions on January 17, 2012. CHW's designated technician inspected the product in question and reported findings to CHW. No follow up contact to the customer was made by the CHW claim representative. As a result of customer's perseverance in telephone calls to CHW claims representative, customer was advised CHW needed additional data regarding the product which was faxed to CHW within 5 business days. CHW made no further attempt to contact the customer or return phone calls; this includes the initial claims representative, the next level supervisor, Mr. Jonathan ** and his supervisor Mr. James **. Thirty (30) days from the initial claim presentation date, the customer spoke with Mr. J ** who stated the claim was denied. Mr. ** offered no explanation for the denial, stated he owed the customer no explanation for CHW’s decision and stated if he so decided he would forward a written notice of denial within 30 days.

This company doesn't operate as it advertises. I received a call on Thanksgiving Eve regarding an online inquiry I submitted for a home protection. I was advised of a red carpet treatment protection with Home Choice Plan company. I reviewed online, and 2 days later, I signed up. I have a broken garbage disposal 2 months late, so I filed a claim on 2/13/12. I didn't receive a phone call until 2/17/12 which was over 80 later, and they advised that when you file a claim, you will receive a response in 48 hours. I was advised by a Stephanie in the claim department that they contract through Sears and that someone would be out to on 2/20/12 and that I would receive a call 24 hours ahead of time.

Yes, I purchased a home warranty over the phone with your salesman. He said, I have to take it then and I would receive another $30.00 off, which is fine. He also stated that it went into effect immediately. I called home warranty on my furnace that went out during very cold weather. I was told that it was not in effect at this time, so I had to pay for the repair. I was also informed that if they called a repairman that if it was over a $100.00 the repairman had to call for approval and could take up to 4 days to get. I was also informed that the customer service and approval is not open on the weekends or 24 hours a day. This was all lie to me per your salesperson just to get a sale. I feel that your service is very bad and very unprofessional. Also people we could die over a situation like this, if this is the way your company works. I would like to have a response back from your company in this very serious matter.

We were a service contractor for Choice Home Warranty and had the same bad experience as many other contractors. They do not pay their bills. They will not answer the phone, return phone calls, and return e-mails. This company is a scam for contractors. They get you to do the work for little to nothing then never pay you at all. I have contacted them so many times I cannot count. I hope that someone helps out small businesses and puts this company out of business. I have never had such unprofessional experiences with a company. The only person you can ever get on the phone (when they do answer which is rare) is Stanley ** and he offers no help, only to threaten you. He told me that if we refused to keep doing work for them, he would hold all the money they owed us in a reserve and never pay it.

We paid $1500 for a Choice Home warranty Total Plan. We requested it be cancelled in Nov 2011 (signed up in Sept 2011). We left the country in Oct 2011. I could not secure service when we wanted to get a technician out to service our property. The appropriate technicians did not want to deal with Choice and or did not turn up as scheduled. This caused our tenants tremendous frustration so we requested that the policy be cancelled and handled the service request (in Nov 2011) ourselves. We have sent an email and written notification (per Choice warranty's direction) and today I called choice again and was told they have no record of our request to cancel. They put me on hold and I'm still on hold (been 10+ minutes). Please contact me via email as my US number is no longer active.

My dishwasher is leaking. It needs a part called splash guard, which was added after I bought mine. Choice said it is a door gasket, and is not covered. It does not go anywhere near the door, and Frigidaire added this part, after finding out the problem. Since Choice calls it a gasket, they will not pay the $24.95 to buy the piece, to fix the problem.

Do not buy this service. It is a complete scam. You will not get your repair completed. You are wasting your money. The entire business model is accepting the payments, and deny the claims. You are better off banking the monthly premium for your rainy day fund, when a failure occurs, because the technicians are inept, and the company has no interest in customer satisfaction. AHS had a class action law suit, and this company needs the same legal action against them.

They denied the claim for broken A/C unit. They will not respond to Certified Letters, request for mediation, letters, emails or phone calls. I have complaints sent to BBB, NJ Attorney General, Texas Senators and Representatives. Next stop is small claims court.

I’ve read through many of the complaints about this company and can say that many of them are the same as my experience. I paid my "warranty" in full for two years in a row. Nearing the end of the second year I had a few things that needed to be repaired/replaced, but I didn't want to seem like I was taking advantage of the "warranty". So I waited until my heater/AC went out. I decided that's the only thing I'd claim on.

I've been trying to get my furnace replaced because it’s old and we put a lot of money into the furnace. This is the first time I used this company for my furnace. So, it’s not like I abuse the plan. I can’t even get my furnace replaced. I have had a tech come out. The tech said it needs to be replaced because it is more than 20 years old. They keep saying they haven’t received the right paperwork. I finally asked if I could cancel this service and just have someone to come and rig my furnace up just to get by for the winter. They told me no. I am so unsatisfied with this company.

I would like you to know about the unfair practices your company has used to deny my claims. The issue was with the downstairs HVAC unit. It was reported on Wednesday, January 4th. The techs your company sent were Climate Makers in N. Charleston, SC. They identified the unit was without Freon. They needed to run a test to identify where the leak was. Your company denied paying for the test (how is it to be fixed without running the test?). I paid for the test and it was identified as the evaporator coil. CHW denied the claim stating it was the same unit as denied in June 2011 for lack of maintenance. In fact, it was the downstairs unit, not the upstairs unit which was denied in June. It should be covered.

We were informed by the tenant that the a/c had stopped working so we contacted CHW. They did send out a technician and it was determined that the blower motor was bad. The tech contacted CHW and gave them an estimate for the repair and CHW said that it's too much and contacted another tech. That tech also confirmed the problem and CHW then decided to deny the claim because the blower was dirty and someone had put in the wrong size blower motor.

This company is a huge scam. The salesperson who sold me the plan was as wonderful as you could want. Once I filed a claim, though, it all went downhill. I've been without a dishwasher for over a week now and it's going to be at least two more weeks before mine is fixed. They offered me a ridiculously low buyout price, and when I wouldn't accept it, they became rude. Ever since, it's been a nightmare. Their customer service people are rude; one actually told me my dishwasher was a piece of ** and I was lucky they were offering me anything.

On 5/5/11, I filed a repair call for my AC unit. Then, on 5/7/11, the service was done by their repair company, but being this a weekend, CHW offices are closed to provide authorization to repair companies, but consumers are given the choice to wait or go ahead to complete the repair. Therefore, according to CHW policy; consumers are given approval to complete repair needed: “And if you are unable to wait for CHW to reopen, you may go ahead and complete repair." After speaking with several employees for the last 6 months at CHW like, John, Mike, Loren, Jonathan, Duck, and Stanley, and being requested to finally resend repair invoices and write a letter to the company, I was told today by the employee with the name of Mike: "You will never get the amount of the repair," although I tried to explain the circumstances, in addition to having an authorization number filed on 5/9/11.

My heater went out and they refused to fix it. I am cold and need heat being a single woman that paid in full for this warranty.

My AC unit broke down and CHW denied my claim to have it fixed although it was explicitly included in the policy. I've done all the proper maintenance on the units each year and even gave CHW the inspection and maintenance records. I had to spend several thousand dollars out of pocket to replace the unit. Now, they say I have to write them a letter for them to 'authorize' me to cancel the contract. So, they take your money, won't do anything for it, and when you're dissatisfied, they refuse to give it back. That's what I call customer service.

My first service call to Choice after having them for 2 years was for my air conditioner. They sent a tech out which I paid $45 to and then Choice declined the claim telling me that it was because I did not have yearly maintenance on my air conditioner and as a result, my coils froze which damaged the condenser. They would not pay the claim and I ended up paying $1200 out of pocket.

I would not recommend doing business with this company! I was turned down for service shortly after signing up and I then gave notice of cancellation. After several phone calls, emails and a fax, I still have not received my refund as is noted in the contract. It has now been 3 weeks since I noted them to cancel.

We are a service contractor and we did three jobs for Choice rip-off warranty company. Trust me, all the service contractors out there, do not take work from this company. I have called Stanley, who seems to be the only accounts payable person there, numerous times about past due invoices. One of them was from April 2011. And every single time I called, I got excuses. But I just called him today. I found out that they are not going to pay us at all, saying the amount they owe is in reserve. And the reason they won’t pay us is because we didn’t want to work for them and didn’t submit the invoices in a timely manner. I have re-faxed the invoices over and over again. Of course, we don’t want to work for them because they haven’t paid us for the work we already did for them.

If I could rate in negative stars it would be -5. I have similar complaints as listed here. I contacted them about my refrigerator turning on and off and making loud popping sounds. They stated they don’t send repair techs out for noisy refrigerators. After 4 more calls to them and threats of BBB and legal action they had a company called "the repair guy" contact me. He was going to be in my area around 11PM and he would call when he was in the area. Obviously, that wasn't going to work for us due to our early morning work schedules. The next day I had a voice mail from CHW saying they cancelled the repair call due to lack of response from me. I looked them up on the BBB site and now I know why they have an F rating.

I have been a service provider for Choice Home Warranty for over a year. Every time they send you a service call and you do the job you have to fight with them to get the money they owe you. This is the sorriest warranty company I have ever done business with and I would warn anyone who has a contract with them to stay away from them.

I was contacted by mail with a brochure outlining coverage. The brochure indicated to go online to purchase the contract. When I did, the coverage was totally different than the brochure indicated so I did not get the policy. Then the phone calls came into my home. I received 8 calls in one day from the same person trying to get me to purchase the policy. A few days later, I received an e-mail from Choice Home Warranty claiming I purchased their policy and my credit card was charged. I immediately called their customer service department on a Thursday morning, and they told me I would have to talk to a cancellation representative. They would not be in until the following Monday. I am not confident I will get that call. Choice Home Warranty does not sound like a good company to deal with.

One star is even too much for this company. They are a ripoff and a scam! Do not do business with them. Choose any other company for appliance insurance, but not Choice Home Warranty! They will not honor any complaint, they will try to get out of doing service in any way possible, and then when you ask for a refund from the business, which they guarantee if you are not satisfied, they will not honor that either! Buyer beware!

I requested a service for a unit, which was not responding to turn off. The technician came here and did not check the thermostat or unit. I never tried to run the heater. I took many pictures and said he would submit his findings to the company and they would contact me. They called the next day to say that the unit is not covered because it was dirty. They were very rude, and seemed used to taking the abuse from disgruntled consumers. This company, obviously, is cheating many people and should be stopped.

I am most concerned, based on my current experience, that Choice Home Warranty (CHW) is operating in a non-businesslike fashion and contract holders should consider a request to cancel or not renew their agreement immediately.

My husband and I are leasing a home from some amazing people that within the last year, we purchased a warranty from Choice Home Warranty. Unfortunately, we have had to ask them to file a claim that led to a compressor being needed for our downstairs unit. Well, it's been 4 days with no a/c. Hardly any return calls and more importantly, excuse after excuse after excuse. Now, we were told moments ago that nothing will happen through the weekend either. So Monday will come and if this company does not back up its warrant promise and dedication to its policy holder, the Better Business Bureau will be there to help us and the owners of this home.

This company is obviously scamming contractors. Starting in January of 2011, I was contacted and given an authorization #. Work completed and customer was happy. Repeatedly I resubmitted paperwork, email after email, numerous phone calls to customer service and accounting to inquire about getting paid. Stanley ** in accounting told me several times that a check is being sent out. Stanley doesn't respond back to emails I sent. I called to ask for a VP email address. Customer service said they aren't allowed to give it out. It is extremely hard to get a hold of anybody with this company. Long wait times on the phone when you call in. It is now September 2011 and this company can not even afford to pay out $115. Do not contract out with this company unless you want to work for free.

The customer representative stated that plumbing is covered. The website states plumbing system is covered. The document detailing coverage states that plumbing, including the drain system is covered. However, in the beginning of the document, the fine print states in an extremely diluted way, that CHW does not cover anything outside the house, including drains. This is clearly misrepresentation. It feels like an old bait and switch scam. We'll do this and this, but wait, read the fine print because we lied. I feel like a fool for trusting this company and wasting money on these criminals.

We started a plan with Choice Home Warranty and canceled the next day after we found some of the reviews. Should have looked first, but nothing I can do about that now. Anyway they said that they would refund the money.

I give Choice Home Warranty a big fat **.

I am an insurance agency owner of 23 years. I have never experienced such poor service from any company. We had an AC break at our home and were told by Choice that we needed to pay ourselves and then get reimbursed later because we did not pay the deductible on our last repair. The tech actually forgot to take the check and we had previously mailed it to the repair company, which is a client of mine.

Choice Home Warranty refuses to pay on jobs that they have sent to us and approved all parts needed. After the job was completed, with parts purchased by us, the job completion form was faxed. We waited 30 days with no payment. We daily tried to call and sent several faxes demanding payment. After finally speaking to "Stanley", he promised that a 3-month due bill was in the mail and the other payment due was not received; then moments later, claimed he does have the claim and will process.

I was contacted in early 2010 by CHW to represent them as a service contractor here in the Austin area. It was not until 2011 when we started getting work orders for claims. We followed protocol when getting so-called "authorization" to execute repairs, and thus submit invoices. We were continued to be contacted by CHW to do work and thus their account continued to rise on what they owed us.

I have made 3 claims and I have paid my part, but it has been 7 months and the repair company hasn't been paid yet. I have called CHW 7 times and they have been rude and have given me a bunch of lies. Do not trust them.

This company has done so many unprofessional things that it is hard to know where to start. I signed up with Home Choice Plan warranty but they did not honor the agreement so I switched to Choice Home Warranty. At the bottom of their email, it states that they are in no way affiliated with the other company. After being refused service, I did some research and realized that they were the same company. The contact phone numbers are the same for both. When I called them regarding this, they would just say that I must be confused.

We did work, as a vendor, for Choice Home Warranty ($1250) and they refused to pay. They keep giving different pay dates, different excuses and are flat out lying! We just want what is owed to us.

I have been a customer with Choice Home Warranty for something like 8 years. I called CHW and gave them my new banking information since I changed banks. That went fine, until I looked at my old account which has no funds in it and saw that they took the monthly fee out of this old account, and now, I have a $34.00 overdraft fee. CHW also charged my new bank account as well as the old one, so now, I've been charged twice in one month.

Let me just say that I only submitted 4 claims and all 4 claims were denied because it wasn't in the contract. I purchased the total plan. I will never ever use them again. They are just running a scam.

I was told by their salesman that they fully cover the AC unit and that they also cover the outdoor plumbing/pipes, since I had an $800 issue with that years ago. He said they did, so I signed up and he took a payment from me immediately. I had to wait 30 days. I was having an issue with my A/C and I called them and I said water was leaking out of it. They told me that was not covered. By this time, I had made 2 months payment to them. I asked for a refund of at least one of those payments and they refused. When I asked to speak to a manager they transferred me to an extension that didn't work. They are very crooked and are scam artists.

In January 2010, we were contacted by Choice Home Warranty to offer services to their customers. We have been providing services through residential service contracts since the company was inaugurated. This type of work, contact and authorization was quite common for this industry. Over the course of 2010, we found ourselves still waiting for payments. We were advised to "fax" the invoices once work had been completed. We did. In September 2010, 9 months after we began offering HVAC services to Choice's customers, we found ourselves still waiting for payments.

We have numerous properties covered by Choice Home Warranty (CHW). A rental property had a problem with the air conditioner. Our call was assigned to a service technician who did not have the money to replace the part. So, we asked to be assigned to another technician, which we were. The technician diagnosed the problem and submitted our claim. Our claim was denied because of "rust" which is not covered by the warranty. Nowhere on the paperwork from the technician did it indicate rust. I called the technician to verify and he informed me that the CHW representative was trying to pressure him into saying that it was rust. But he insisted that rust was not the cause of the failure. CHW refused to contact the technician again to verify his diagnosis. They input false information into their system to ensure that the claim would be denied as they knew it would be a costly repair. I was told by Jonathan of the Authorizations Department (Jonathan is the entire department) that I could cancel my warranty and get a refund for the remaining amount.

They should rate 0 stars. On January 27, 2011, I received a solicitation email from CHW and called the phone number. I spoke to a sales representative named Matt ** who told me they were running a special promotion for new customers who paid annually. I looked over the list of items covered and remarked to him that the heating and a/c systems were listed separately. He asked me if I had both systems, so I proceeded to explain that here in LV, NV we have single packaged HVAC units that handle both the heat and the a/c and that living in LV, my most important item covered was the a/c more than the heat. He said that since it is one unit, the Basic Plan would cover it. I told him I was still very concerned by the terminology and he replied that since they were running a promo special, they will upgrade me to the Total Plan for the Basic Plan price of $327.50.

I have done work for these crooks for a number of months since 2010. I have purchased parts for their calls and have answered many calls in a very short time. I sent in every invoice the day the work was accomplished.

I purchased a home warranty on my newly purchased rental on 1/21/2010. Policy was renewed on 2/21/2011. My AC started blowing hot air instead of cold air around the last week of July 2011. Choice Home Warranty sent out an AC company to assess the problem. They reported bad compressor due to bad valves in Scroll compressor. Choice Home Warranty requested service history from me and I have provided it to them. It has been very difficult to get this far with them on this issue and others with this property and other rentals. It appears that they are trying not to cover this problem by the responses I have received from some representatives (will not mention names here) and some vendors.

07/27/2011: I called CHW concerning an air conditioning problem and I was assigned to Allied Air H&C to carry out repairs. Assigned claim #**.

After paying the service fee to two different technicians, the second because the first didn't want to deal with Choice Home Warranty, I was told that my A/C wasn't going to be covered because I didn't have records of previous service. I'm not happy about this so I told them to cancel my policy. I was told this was no problem, and that the total of the reset of the Warranty and the extra service fee would be refunded. It was all a LIE. Now when I called to find out about my money, they informed me that there was no indication that the policy was to be canceled and that the second service fee is not refundable. WHAT!

I purchased a warranty covering all of the appliances and major units- ac and heat - on 6/3/11 and at the time, all my stuff was running in great shape. Middle of July 2011, Our ac unit would stop working in the heat of the day. On 7/20/11, I called CHW and asked them first of all what my account number was because I never got anything in the mail informing me of my service agreement or account number that the salesman told me would happen. They emailed me my account number and let me know the technician that was assigned. I called but the technician said he couldn't come out to my home because they were too far out to come - I live in Yanceyville, NC. They assigned a guy from Gibsonville, NC over an hour away to come check out my ac.

I signed up with Choice 5 months ago. Choice is now saying that I have not been with them long enough and therefore, they do not want to incur the expense of repairing an air conditioner. The person they sent out let them know that the airconditioner was well maintained. They are still refusing to pay. They are fraud and cheats. They do not deserve to be in business. Save your money and headaches. Avoid these liars like the plague.

I purchased a home warranty from Choice Home Warranty with a contract date of 7/10/11 to 8/10/11. On 7/30/11, I called the claim number 888-531-5403 that is advertised as 24x7x365. After several calls and messages that the office was closed, I navigated to an option that someone answered.

I have Choice Home Warranty. My microwave oven stopped working. I called them and they sent a technician from Masterminds of Appliances to come and take a look. James ** (JP) from Masterminds of Appliances came and took a look at our microwave and cooking range and commented “Door assembly needs to be replaced. Also top___(this word is quite incomprehensible) panel is broken need to be replaced as well.”

Choice Home Warranty is not in business to help consumers or honor their own warranty. My fridge went out. The tech said it was due to the valves being bad on the compressor. The bad valves caused a freon leak. The company refused to honor warranty even though they admit the compressor valves were bad and that caused the leak.

I purchased a home warranty from CHW in August 2010. In July 2011, I called to make a claim for my A/C unit not cooling. A technician was sent and found the compressor had gone bad. They submitted it to CHW on July 22, 2011.

We entered into a vendor agreement; where we would service appliance work order requests from Choice Home Warranty. The terms were 30 days, and we went over 60 days. When we contacted them regarding payment, we were informed that they were "Holding in Reserve" the remaining amounts of money due to our company.

I filed a claim for central air condition problems. Choice Home assigned a contractor. He completed the inspection and filed a report. Choice Home denied claim due to rust. This was never disclosed when we purchased warranty. (We live in the coastal bend of Texas where humidity is an everyday occurrence.)

CHW are a bunch liars, liars, liars. They said the contractor told them stuff that isn't true so they could deny the claim.They didn't even pay the contractor. I am going to file a civil suit with my count's clerk's office. They say in their contract no class action suits are allowed. I wonder if such could be filed anyway. CHW is cheating consumers and it is time for them to stop.

I purchased a home warranty policy from Choice on 6/18/2011. On 6/30/2011 the capacitor on the a/c unit failed. Choice refused to fix it because we had only been a customer for 12 days, and they also refused service on that unit until we furnished proof that the unit had been cleaned and checked. HAS would have serviced the a/c under their coverage. Choice Home Warranty is a scam and should be passed over with haste.

Choice Home Warranty failed to honor their contract after replacing my air conditioner unit I placed a claim, paid my $45.00 service fee and submitted 2009 an 2010 maintenance records for verification. The claim was submitted on June 17, 2011 and denied on June 28, 2011. As a result of Choice Home Warranty not honoring their contract, I was forced to purchase a new AC unit which I was not financially prepared for in the amount of $3,150.00.