Choice Home Warranty Reviews

Case manager who works at the department that person doesn't want to listen. Not providing solution at all to customer. Whoever is hiring case manager please look into this position and hire more professional so customer can be satisfied. Do not recommend this warranty at all when case manager Candy handles it. I would give rating zero to that person. Doesn't know how to talk to customers at all. Very disappointing. Can't recommend at all going forward.

The plan is great, but when it comes to an emergency they drop the ball. Sometimes you just can't wait 24hrs. Had to call plumber and pay for myself because I had a water leak in the basement and needed to avoid flooding. Too bad they don't have a contingency for emergencies.

This the second time within 6 months we have had to use Choice Home Warranty. So far our experience has been fair. Our first time our AC broke and needed a quick fix as it was too hot outside to wait a week for an appointment. We elected to close the claim and pay our neighbor who is an HVAC tech by trade on the side. Seems as though the pool of repairmen or companies Is very limited. Filed a leaking washer complaint on Thursday and can’t get a repair scheduled until the following Thursday. A whole week to wait just to just assess the problem, then another few days to order parts and reschedule to come back to do the repair. This is not good customer service and am very disappointed.

Dryer broke on 9/11/2020. Was almost 2 weeks before a repairman showed up. He needed to order a part to fix the dryer. Today is 10/9/2020 4 weeks from when I filed a claim. Still waiting for the dryer to be fixed and have heard nothing from either the repair service or Choice Home Warranty.

I requested to be removed from your phone list after I was working with one of your sales team. I received about 3 calls a day from your company even after I requested to be removed and even after I signed up for a policy. If I receive one more sales call next week I will cancel my policy.

Although the service technician has not yet arrived I am very pleased with the responsiveness of the Choice Warranty representative who answered my call to schedule a service call. I had a little difficulty understanding her as she had a strong accent, but she was knowledgeable and scheduled assistance right away.

Refrigerator was leaking. Technician knew exactly what to do after inspecting. Removed Freezer storage area & accumulated ice under storage trays & cleaned out accumulated ice. Told us this would probably happen again in 24 months & that it was common for this type of unit. Very professional & courteous.

It took less time than expected to get the issue taken care of. The technician was nice and professional. I was very surprised that it only took a few days to resolve the problem. I appreciated that it didn't take a long period of time to repair my dryer.

Called for service, received contact for service provider within 5 minutes, contacted service provider for appointment date and time. Reasonable response time for this time of year, serviced HVAC by replacing defective exhaust fan motor. Technician checked all other systems for any related issues. HVAC works great. Thanks.

Finally, the claim was settled satisfactorily. I gave a 7 score because the assigned case manager was no longer employed by you and it took much too long to be discovered that she was still active in your system. I made numerous phone calls, left messages, and sent several emails to no avail. I made a final call on 10/8 and asked that my problem be escalated to management. The case was resolved the same day????

Fast door repair - was absolutely incredible at his job! I had an issue with motor and a remote, and my garage door was horribly loud! He found sources of problems right away. Pointed out what can be improved and got to work! He reset my sensors, did something to a door motor, changed both remotes! 100% recommend.

Washer machine was leaking water from the bottom. Service tech arrived shortly after appointment was scheduled. Very professional and very knowledgeable. He diagnosed and resolved the issue after performing a thorough investigation. Very professional. Very satisfied with the service provided. Would use their services again.

The tech was on time and figured out the problem ordered the part and will be back in a few days to install. I also have a work order out on my washing machine and dishwasher but have had no calls on that yet. I will be calling again today to find out what is going on. I made the original call several weeks ago. I had a work order on my oven and I found the technician not someone that I would want to deal with on a daily basis. I thought he was rude. I know my stove and I know that it’s not working right and he just said it’s fine and didn’t look into the problem with the burners. They are not burning clean. They are making the bottoms of my pans black. But he said that’s normal (NOT). I will be calling again to talk to Choice about this before they come out to fix the oven.

We were VERY pleased with our technician John. He quickly discerned the problems. Reassured us he would get it handled. He was very kind, courteous did his job very well and very PROFESSIONAL. We would be happy to have John AGAIN. Thank you. Susan **

I have made two claims with this company. They always find a reason to deny your claim, my water heater stopped working, they claim they found a rust spot on it and the heater is now not covered. On my a/c unit I change the filter every month, it started to blow warm. Again, claim denied due to a dirty a/c filter which is not even possible. This company is a total scam, they take your money and never do any of the covered repairs. Avoid them at all costs.

Technician was on time, courteous and knew exactly what was wrong immediately. He had to order a part and will be back to install. I would recommend him with no reservations. We are pleased with the service. Look forward to him coming back soon.

I wouldn't recommend this company to no one! They lied and wasted my time and was just scrupulous! I moved to this company very skeptical because I have received such bad service from other warranty companies! The salesman of course was selling me water in the desert! Promising this and that and when I called to get my ac fixed, the claim was denied! Then when I said, "I'm not going to play these games anymore, just give me my money back!" They said, "Oh no let me escalate your claim, a specialist will help you!" Then this Specialist named Jaime is assigned, she doesn't respond to emails and never answers the phone! When I finally get a hold of her, she says, "Ok I can make an exception (Like they doing me a favor) and get your claim approved."

Very informative and professional. Great Job!! I would recommend service to family and friends. Downpayment was reasonable and recurring monthly payments as well. Quick reply to email submission and detailed information on packages. Will highly recommend. Wonderful customer service and Coverage plans are reasonable.

Rush Repair came out on 10/7/2020 as agreed by Rush repair and myself, at the agreed time and fixed my dryer that day. It works great, and I am very happy. I would be happy to recommend Choice Home Warranty, and Rush Repair as you found a reliable and knowledgeable company. Thank you.

Service was wonderful. Had same day results with repairs done the following day. The service tech that was sent out was very knowledgeable on what he was doing. He explained what was wrong. Thanks to CHW for the quick response.

Problem with heater not working properly. Basically, when you turn the thermostat from cool to hot, the fan would not blow the warm air. However, when you turn the thermostat on cool it blows the cool air with no issues. Technician identified the cause of the problem. Scheduled to fix on Oct 10, 2020.

My bedroom toilet busted and leaked flooded half of the bedroom and spread downstairs to the kitchen ceiling. Had to shut off main water valve. I thought it was going to be 24 hrs. without water. CHW got people out to my house the same day... THANK YOU CHW... I’m grateful...???

My garbage disposal stopped working. I filled out a request online which was very simple. I was promptly contacted with a date/time for service. When the technician arrived, he was professional and polite. He told me I needed a new garbage disposal and put in the order. It was promptly approved and a return date and time was scheduled within a couple hours of the tech initially coming out.

Sears service call was great. Good tech. Simple easy instructions. There was an issue with us getting a free service call. It is on the note from you guys but was asked for the 65 fee. Service person was patient and polite. The service fee issue was not his fault.

I was helped by Kurt **. He understood what my needs were and the problem I was having with my present home warranty renewal and that it was outrageously expensive. He helped me get the best deal that I could afford. I really appreciate his courtesy and help. I would recommend him to anyone that is asking about a home warranty.

The technician who serviced my furnace was very courteous and professional. He was easy to communicate with. I was running late for an appointment and had to leave. I left instructions for him to close my basement. He did as instructed.

Somewhat disappointed that CHW would only agree to a payout of $449.99 to replace irreparable 24” portable dishwasher. Best price I could find to purchase a new one was $683 and that was on sale. (Regular price $759.) I feel CHW should have taken capacity of dishwasher and current replacement costs more into consideration.

Despite an phone contact issue with a wrong number, Choice contacted me directly to correct the issue and we worked it out. Tech arrived and was professional, helpful, courteous, fast, clean and knowledgeable. I am very happy with my service.

They don’t return phone calls. It took over 2 weeks to get through to my assigned claims associate for my hot water heater. It then takes an additional 30 days for payment. My washer broke. They approved the traits then said they would only cover half and did not owe me an explanation for why they wouldn’t pay. And would not allow me to speak to authorizations who made the decision. Absolutely the worst service you can imagine.

Service was very fast and friendly. They wore masks at all times which impressed us. Would recommend All Tech Electric to anyone with electric problem. That's all Folks... Choice Warranty recommended this company which did a great and professional job. Thanks.

I put a claim in for a dishwasher repair. The first repair kept pushing the appointment back due to their sole technician being ill. I contacted CHW, to get a new repair company assigned. The new tech came right out and declared the dishwasher needed to be replaced. CHW then sent me a replacement offer of $175, which was ridiculously low and I declined. The case was then assigned to a case manager (Cheryl **) on 9/10/20. I emailed and called leaving multiple voicemail messages with no response. I contacted CHW and asked the case to be escalated to a supervisor. Again, no response. On 10/7/20, I called Cheryl directly again and got a response finally. She increased the replacement offer of the dishwasher I had already purchased due to the extensive delay from CHW in handling the claim. The increase was moderate, and no reimbursement was given for the installation and haul away, so I still bore the majority of the repair out of pocket.

The Home Choice staff was responsive and helpful in helping me establish the claim. The technician staff was also responsive and helpful in explaining the problem with our furnace. Now, re are waiting on the results to determine how the furnace situation will be addressed. So far, my husband and I are pleased with Home Choice and would definitely recommend to others.

Our representative was very polite, considerate and professional. We ended up with a much better and less expensive plan than we had originally considered. We chose the six year plan being the cost was significantly less than the one year plan.

Technician was prompt, friendly and efficient. He identified himself and was courteous. He worked quickly and cleaned up after completing the task. I was very impressed and would love to work with him again. He took time to answer all of my questions. He also gave me types on how to prolong the life of the new disposal. He also provided me with his cell phone number so that I could contact him with any questions later. Great experience.

The tech was great, but Choice Warranty apparently didn't take his findings. He plainly said it wasn't a power surge but you said it was. If you are not going to take the tech's findings why bother sending one. Not good customer service.

My washer needed an expensive and hard to get part. It really wasn’t worth fixing, so I was offered a monetary incentive to purchase a new one. That was fine with me. Went right out and ordered a new machine. The insurance Policy has been well worth it for me. The repairmen they send over are wonderful. They are responsive and skillful.

Assistant was nice and supportive. Able to help me right away. Got a call back in 30 minutes that the claim had been accepted and when the appointment was scheduled. Have a name and phone number of the contractor we could expect. Some confusion on the date. She said Thursday and the 13th is a Tuesday. We’ll be ready for either day.

Timely, polite, great fix, professional, called prior to arrival, quick repair! This is one of the nicest and best repairman you have ever sent to me; he is an asset to my Choice Warranty. He knew exactly what needed to be done very quickly.

Total Appliance Solutions was sent to repair my refrigerator. Total repair bill was going to be over $600. This is such a ripoff that CHW wasn't going to pay and offered me $600. Case worker Cheryl ** was assigned to my case. I left her 4 phone messages and emails. Never returned my call. This is not a way to deal with people. Do not use Total Appliance since there was nothing wrong with the fridge. Getting Cheryl ** to return my calls is impossible. I need a manager to call me to fix this problem.

This was not covered under the warranty, and this is totally wrong. Why would I continue my service if a drain leak is not covered? This is the second time that something was not covered. I am frustrated, especially because I paid for 6 years worth of items that may or may not be covered.

On October 1 the emergency cutoff valve broke under my kitchen sink and water was coming out onto my kitchen floor at a tremendous rate. I turned off what I thought was the whole house turn off valve in my garage, it turned the water off from the faucets but only slowed down the water that was leaking from under the sink. I called Choice and told them that this was an emergency but they said that they couldn't get a plumber out until the 5th, I explained to them that water was leaking at a fast rate and I needed a plumber now, not 5 days later. They didn't help me so I had to call a plumber myself that came out in 30 minutes and turned off the water and repaired the valve. When I attempted to submitted a claim for that repair tonight, Choice thought I was placing a new claim and a plumber called me within minutes, why couldn't they do that on the 1st when I needed it?

Once I was assigned to my case manager, I did have to follow up with her a few times, but after we connected she was extremely knowledgeable and professional and I was pleased with the outcome. We plan to renew with Choice once our warranty ends.

Washer Died, can't be repaired and we agreed on a payment of $400.00 on a new one. Now I am just waiting for the check to come, I have bought a new washer and hope the check comes before the credit card bill.

Brian came. Told us the reason there’s no water. The filter was defective, only used 2 months, replaced filter, water came out 4 days, then stopped, spoke with Brian, told us water line frozen, to disconnect fridge, leave open doors for 24 hours, freezer & fridge. GoogleD frozen water line, found out what to do, did it and we got water!, paid $75.00 for him to tell me to change the filter! We know what to do now.

Our dryer had broken down. CHOICE warranty sent appliance technician to our house. He disassembled the entire dryer, had the parts on the truck, and got my dryer up and going again same day! All it cost me was my deductible.

The company you sent out is great. Will have them back to do other projects for us. The Electrician was awesome. I would ask that anytime I have an electric issue that BW Electric would be sent out. Great Experience.

The technician was polite & knowledgeable. He wore a face mask, shoe protectors, & tried to keep his distance of 6 feet away from me. These were all appreciated. I have had Rod assist me before from Alpha Maintenance, & have been highly satisfied with his service.

I was not pleased with the handling of this matter. I called this issue in on the 4th of Oct and received no response of satisfaction. I called in a was put on hold and never got picked up on numerous occasions. I was told I would receive a call from a supervisor within 24 hours and that was on Tuesday morning. I had to have the furnace fixed. Nothing personal your service did not meet my needs and I decided to cancel. The gentleman I spoke with was rude a very argumentative in your customer service dept. I ask for a refund and he stated, "You will not get a refund," and said goodbye very unprofessional. Please review this matter. Your services may be good for someone but they weren't very good for me. When I had to man check the furnace he said it had not been serviced in quite some time so I knew your services would not covered.

Updated on 01/03/2021: Everything happened in a speedy manner. I submitted my claim at about 8am and the plumber was here at 11:15 and had the repair complete by 12pm. And this was on New Year's Eve. I thought I would have to wait at least until after the holiday. I like to cook so this quick response and action was highly appreciated. I am so glad that I have the Choice HW.

Tracy was extremely nice and explained everything to me really well. We are looking forward to being a long time customer. We had American home shield and was very disappointed so I googled who was the best and you came up so I went with you!!!!

Good technician and quick response. Prior service and this service with the technician from Riley Corporation have been very satisfactory. Installation of the replacement water heater was accomplished in two days after the initial check. No charge for the water heater but there was a significant charge for the installation and disposal.

Don't waste your money! We purchased a house and added Choice Home Warranty for what we thought was protection from the unexpected. We've recently had a few unexpected problems in the house. In July, we had A/C issues where the upstairs bedrooms were a consistent 85 degrees with very little airflow. They sent a tech out and he serviced the unit and said everything seemed fine (barely looked at anything just threw refrigerant in). Recharging the system barely didn't do anything. The best we could get the upstairs temperature was 75 degrees the remainder of the summer.

The technician was excellent. However, it takes a week to get service. Disappointed with Warranty company scheduled and then rescheduled. Not just this claim but last time I needed service. Had to spend $350 and no relay on any of it. You did send an excellent service technician.

Ray was very knowledgeable, helpful & pleasant. He answering all my questions without making me think I was bothering him. He did excellent work & I would recommend him to people I know.. I'm so glad you sent him to me. Thank You...

Service person was efficient and took care of problem. I was disappointed I could not get microwave door replaced, has become discolored. I was disappointed that it wasn't replaced. I basically paid $60.00 to have serviceman come in and replace light bulb that I purchased. Overall I was pleased with the serviceman, he was pleasant and efficient.

The agent was very accurate and helpful, also was very knowledgeable about my policy. She was personable and had a smile in her voice when she answered the phone. I didn't have to hold for a long time, I was very impressed.

I called on Monday to report my air conditioner problem and a technician was dispatched to come to my house on Tuesday. The company came on time and fixed the problem that was approved by Choice Home Warranty. I could not be happier!

Since you all have asked for my testimonial, I'm going to give it but I'm sure you won't like it and I'm also sure you will not respond or post it. I moved in June to a new home that included a CHOICE home warranty. The first time I'm have an issue and am trying to use the warranty, I am getting the runaround. I have a leak either in my refrigerator or the water line running to the refrigerator. It is ruining my wood floors in my kitchen and hallway. I consider this an emergency. I tried to call to report the issue and get a claim started on Monday 10/5/2020 but could NEVER get through to talk with a real person so I went on line to file a claim.

I am a jack of all trades and a master of none so when I could not figure out why the oven smelled so much like propane even after my adjustments I figured it was time to hire a pro! Joe was that pro with Appliance Repair Specialists! He came in and made me feel comfortable from the start! He wore all the necessary protective gear to protect me and my family from COVID as best as he could. One hour later and a few quick adjustments that only a professional would know our oven was working like a champ and the smell was practically non-existent! Joe was great and so was Choice Home Warranty! I may get a second year of coverage to be honest with you!

I had received an email from Choice saying that due to an extended response time by a technician I could hire my own. I waited several weeks for Choice to schedule a technician, But that never happened. I received several more emails stating that I could hire a technician. I did so, paying out of my own pocket, and then Choice denied reimbursement. It took probably a month for me to talk to anyone in customer service. They would never return my phone calls. When I spoke to the service rep, she told me that reimbursement was excluded in the warranty. I told her the email that I received stated that it was covered. She didn’t seem to care, and would not transfer me to Anyone who would care or her supervisor. My policy was extended to cover the swimming pool and spa. Choice gladly took the money for the contract, but when it came to coverage for repairs, everything was denied. It turns out it excludes more coverage than it includes.

Technician was friendly & courteous. I tried to keep my two small boys out of the way, but they love tools, and had to see what was going on. He was great! He thoroughly explained the issue I was having and fixed the problem. It was a pleasant experience.

You refused to let an elec. help me who was 28 miles from me, and I am 83 y.o. and have no range/oven for 10 days and there must be at least 10 electric cos. Near me and I expect you to get one to me soon---I will have to contact Geo. Foreman direct?---**---Pls. call me now!!!---MACM

The company you sent out to take care of the washing machine breakdown that I had were very courteous and very efficient and I am very pleased. They did replace the pump on the washing machine. It was a good experience. The servicemen were very courteous to me and my daughter.

My apologies for not remembering the service tech's name, but it was a pleasure meeting him. During these difficult times, I appreciate your service, continue to be safe and thank you again. Thank you Choice Warranty for always making sure my three properties are covered and maintained.

Mercy Appliance Repair worked on the freezer and it is running but not freezing very well. Will continue to monitor before putting any product in it. If the freezer doesn't respond properly in a few days will call the repair person again.

Water is coming from the basement ceiling. I called Choice on October 7, 2020. Called 10 times After that date and still no plumber has arrived. I WOULD LIKE TO TALK TO SOMEONE IN MANAGEMENT, SOMEONE THAT CAN HELP ME GET SERVICE.

Called Saturday morning, they said the company would and set appointment, no call so called them, it’s 89 degrees in house and 93 outside. Said they can’t come out till Monday because Choice won’t pay them to come out on weekends. Tried calling choice back, no answer, no nothing. They didn’t come out till 4 o’clock Monday afternoon. In the meantime we sat in a 90 degree house all weekend. One good thing is we’re still married.

I have been contacting CHW about 2 claims I declined payment for. I was offered $ 299.99 to replace a washing machine and $ 299.99 to replace a stove. A manager was supposed to contact me. No one did. I called CHW several times and was told someone would call me right back. No one ever did. I am still waiting for some to respond and to contact me.

Replaced circuit board, control relay, wall thermostat and tested the entire system. My cost for the labor, parts and call out fee was $60.00. Professionally done in a timely manner. I would recommend NV Handyman LLCV as well as Choice Home Warranty to anyone who is a home owner.

Kept in touch; understandable conversation; neat/tidy; professional. Would definitely recommend Aqua Plumbing.= Having had several claims I know CHW is excellent serving their customers; glad I selected them and will recommend to other home owners.

My claim is in dispute and I was assigned an agent who do not respond back in a timely manner. I have called twice today and emailed twice. Our Last conversation was 10.2.20 and she was pleasant and was trying her best to work out a plan to get my furnaces placed. This is my second claim filed and both times has been left disappointed.

Outstanding results, professional experience, and great value. I am a repeat customer and I'm glad that I'm back. The value keep on coming because your representative give me 13 months instead of 12 months. Therefore I received one month for free. I am leaving AHS because their plans aren't as equally to value.

The problem with the water heater seems to be solved. The technician came on time and was very friendly but this is the second time the problem came up in 4 Month and the second time we had to pay the $65 fee.

I had a question about coverage and the representative was very nice and answered to my satisfaction. I am glad I have this coverage. He put my mind at ease. I will tell people I know to use this service and they won't be sorry they did.

I don't think it's fair to have a flat rate to install everyone's hot water heater. I should be charged with whatever is replaced. Very unhappy about this. Don't think it is right. I have nothing more to say. When I would call no one would call me back. People were rude. I was supposed to receive several messages they said and didn't.

They have no problem taking your money every month, but when it comes to covering a repair, they look for excuses to not cover it. I filed a claim for my water heater September 28, 2020. On the 29th they approved the replacement stating I would be responsible for over $600. I immediately called them and asked how much they cover. I was told $1500 by one person. Then he hung up on me. I called back and spoke with another person and asked how much the repair cost was. He said he didn't have that information. Then hung up the phone. I called back and asked again how much of the repair they were covering. The person would not give me that information. I asked to speak with a supervisor. I was told someone would call me back.

Very professional - great job. Toilet was not flushing. Amigo plumbing technician was able to clear up the problem in less than 15 minutes. I was pleased with the quick service and promptness of the response from Choice Home Warranty and the technician’s service.

Although this order has not been addressed yet, your service has been exemplary on past orders. I always get prompt service from you and great service from the company that you send to fix the problem. I knew I would have some problems when I bought this old house, but your service has been great. Thank you!

Very satisfied with the service provided by CHW & Stone Craft Construction Maintenance. Claim for problem with water heater was answered swiftly along with technicians appointment. New water was approved and installed very fast. Technician was friendly & knowledgeable. Problems solved.

I was setting up a new account with you. The young lady who helped me was very helpful. She was able to help me and she did it very well. She was knowledgeable about your product and how it all worked. It was a pleasure having the help. Thank you.

I played phone tag with Jordan but he finally gave me a direct number to call him and not only did he save me money, he checked other promotions and saved me even more. Very courteous and knowledgeable about the service.

The A/C guy came and checked the system out. He concluded that the blower motor is overheating and the TXV is not opening properly. He put a work order in to have them replaced and only the blower motor was approved. The TXV is going to cause numerous other problems with the A/C unit such as making the compressor overheat and burn out along with the new blower motor. You are going to be spending a lot more money in the near future fixing things that are caused by not fixing the problem now.

Company owner called and was here within an hour! We were shocked and very very pleased. He has ordered a replacement and it should be here soon! Great job. We have never had anyone respond so quickly. It was Appliance Plus, Rich Ransford owner.

A/C repair, low on Freon, tech came out and fixed the leak with leak stop. I hope the unit don't start back leaking. I think the unit need a new coil because I had this problem before and replaced it about 4 years ago.

Just started this policy! Didn't care for previous provider. Summitted a claim, first time hadn't heard from anyone yet it's the fourth day. Tried to call. Just automated. No one to talk to. I need a quicker turn around response so I chose Choice!!!!

Gentleman came on time, he went right to work, he did a good job. He was polite and he was helpful. He was careful with social distancing and he wore a mask. He also pointed out other concerns we should think about addressing in the future. He sent an email explaining the cost of future repairs if we choose to have the work completed.

The technician arrived on time. He checked the machine and told me the motor, bearings and seals were going out in the machine. I will have to buy another dryer. I would recommend this company to anyone in the Wilmington area.

I couldn't be any happier. I'm glad I left AHS... Redman Plumbing was the best crew ever and they were fast and efficient... Thank you so much. They were very professional. Well worth the money on this call and I will calling again.

From start to finish excellent customer service and the repair guys were amazing. They showed up early due to the fact the temperature was scheduled to drop. I would definitely recommend Choice Home Warranty. I have already told my friends about the excellent service.

Service tech was professional and on time. Was quick to remedy problem. Communication was great. All is well. Will use Sears service again. Please make them your 1st choice for service. Have a nice day.

I logged my claim online and it was dispatched within a few hours. Plumbing contractor came out and took care of the issue and I paid my service charge. Very smooth first experience with Choice. The contractor was pleasant and did a good job too.

Our refrigerator compressor failed. The tech had the unit on his truck. The tech Don, was knowledgeable, professional, and courteous. He did an excellent job! We would recommend him again. The only downside was that we had to replace all our defrosted food.

My name is Mike and I got a fair description of our New Home Warranty. For instance, I was not told about the amount of the deductible. In fact there was no talk about the deductible at all. I am 56, have had several heart attacks, a triple bypass, and I am a very forgetful man. Onset of dementia, so I am happy with our warranty, I just wish my wife Jenny could have been involved in the conversation.

They denied a water heater claimed. Once I submitted a an appeal they gave me a reason that was not true "pre existing repairs." When I explained to her I bought the Policy and paid it upfront and I told them I was a first time homeowner I asked them what was the requirements if they were send an inspector for to check on the existing appliances conditions. They said, "Noooo we don't. We don't need pictures. If anything of the cover appliances break just call and we will send a company and you will only be responsible for 75.00." She then changed to the tech stated the water heater was rusted and that is a pre existed condition for denial??? I said, "Really? Let ask the tech" which I did.

My experience with Choice Home was terrible. They denied my first claim right off the bat with excuse after excuse given. I feel they outright lied to me about coverages and the 30 day grace period. I was told that after 30 days grace they would cover everything. I even told them that since this house we bought is 22 years old perhaps you should so an inspection. They said none needed after 30 days grace. I canceled my warranty after 6 weeks of service. I listened to TV commercials on Choice about how great they were, and boy was I ever fooled. There has to be an honest home warranty company out there somewhere that doesn't just take your money and deny honest claims. Read the fine print before you buy and then read it again. "Bait and switch" is what they should call the company.

This company has been the worst company I have dealt with. I wrote a former complaint with BBB. After my fridge was not tempting correctly. I put in a claim on 8/29. However, they sent out a license tech. Expert Appliance who then replaced the heating defrost and a sensor. After long 7 weeks of waiting on countless phone calls and emails. This company has given me the big run around. After stating that going without a fridge for over 7 weeks feeding a family of 5 has been nothing but stressful.

Our refrigerator broke late Sunday night, I requested service from Choice Home Warranty at 10 pm and got email shortly confirming service scheduled for next morning. Service technician was great and by 1 pm our refrigerator was good as new. Thank you, Choice!!!

Spoke with Kevin ** who gave us all the information we needed to decide on a home warranty. Was very informative, and found a great price for our choice in home warranty. Gave us different quotes and found the best one for our need. Military discount too.

Just Signed up and they were very kind and knew their product. Made it very easy. I had a couple of concerns with other warranties I have had in the past and it was answered. So here is hoping it all comes out good in the end.

Ice maker stopped working.. They will follow up.. Emails and phone calls were answered... They worked with me to solve the developing problem of getting a tech to come out... after a few others canceled... This is my first time using them...

The representative I spoke with sounded knowledgeable, understanding & was not pushy. I appreciated the time he took to share other discounts in which I wish I could have accepted. But, Unfortunately, my current finances would not allow me to now.

My claim was denied because we did not wait for approval prior to having the technician complete the repair. We waited 2 hours before completing the repair. All paperwork was submitted timely by me personally. I was finally able to get the case manager to approve $500 of the $713 water heater we purchased however she refused to pay any of the labor costs because the technician did not respond to your inquiry on what the labor costs entailed. I would think labor costs would be self explanatory. I am extremely unhappy with my service/experience with Choice Home Warranty.

We are an elderly couple who maintain their home with service contracts to routinely come and clean and inspect various systems in our new home. We were taken advantage of by unethical service providers. I finally convinced my husband to obtain a Choice Home Warranty. The service is amazing, the professionals fixes the problem or replace what part needed all for only the $65 service call. I'm so glad we bought a 6 year contract. I can sit back and enjoy my golden years without worries about our home.

The technician had been assigned to this location before. He was very professional and seemed to know his trade. Within a few minutes he had determined what the problem was and explained it to me so that I could understand it.

I joined Choice Home Warranty last month. This is my very first claim I have submitted. I called Choice Home Warranty this morning and I was very surprised how easy it was to submit the claim. I really look forward to hear from someone to fix or replace the pump.

I called Friday and they got someone scheduled within 30 mins. The on site key master got there Monday and earlier than expected!! He got everything done in 20 mins!!! I would recommend these warranty plans and only costed me $65 for the rekey!! I love it!!

Great customer service and upfront with their policies. The company does not hide any details and offer a huge major discount on the policy. I will recommend this company to anyone who is looking for a home warranty. They are upfront from the get go.

I purchased a policy in June 2020 on the recommendation of a friend who had a Choice Home Warranty. In late September 2020 my dishwasher leaked. I called Choice. A repair person came on 10/1/20. He thought it would cost about $300 to repair. I received an email later that day saying I would receive $179.99 toward a replacement. The CHEAPEST dishwasher through Lowes is $340 NOT including installation and haul away. I have heard from LorinJorge via email and attempted to call he - to NO avail. So far my service has been lackluster and NOT worthy of a recommendation.

I had a great experience with Jared. He was very knowledgeable and friendly. He was a pleasure to work with and was able to give us a senior citizen rate that will save us money. Jared took the time to explain what the guarantee would cover and the turn around time for service calls.

My refrigerator went out, I called, they sent tech, tech said compressor is bad. Choice said it was cheaper to replace. I declined their offer of 599.99. Since I declined the offer a case manager was assigned and was to call me on 24 hours. It has been 7 days, haven't heard a word even though I have called 4x and sent 2 emails. BBB's website shows a lawsuit filed against them from the AG of Arizona. I will be calling my AG today.

Came in, identified and fixed the issue in a timely manner, in and out in less than 15 minutes. Tested the toilet it is now as good as new. Technician was knowledgeable and efficient. Explained the work that was done, no issues since he has left.

Received prompt, satisfactory service from Beans Appliance Repair. Technician was competent and clearly explained everything he was doing to my satisfaction. Said he will be ordering necessary parts for stove and washer and will call to let me know when he will be returning to install them.

Nothing was covered on this service repair. The technician was good but the fact that the claim was accepted knowing it wouldn't be covered was frustrating. Home warranties are tricky and it seems like a lot is covered but it always seems to be the opposite.

I have a microwave have problems from July 2020 to today. I call more than 20 time (C. H. W.& new Technology Solution) no help. Please someone can give a help. C. H. W. Not good enough. If you have problems you will Feel very bad.

The staff was professional, respectful, and kind. I will keep this warranty company. They wore a mask, and they took the time to hear my concern when my sump pump failed and offered suggestions on how to avoid any future problems with my new system.

Taylor was an amazing technician and extremely helpful!!! Would recommend their services to anyone!! The company worked with me to get an earlier scheduled appointment because my refrigerator went completely out. Taylor was extremely professional and explained everything I needed to know about the issue we had.

This gentleman was prompt pleasant and helpful. His last name was Colon but do not remember his first name, but he was in New Jersey. He answered all of my questions and concerns. I filled out the form online and he immediately called me. I know I have to wait until Nov 3 to start my service.

Yep, I know that this "virus" has been such a "pain in the rump". It's ashamed that has delayed everything in this country. Sears contacted me so we are on Oct.12, don't like the 8-5 time frame, that's sad. You all are trying to get better repair time, I really appreciate it so much. Happy with CHOICE, been with you all almost 3 years. Think I made this best CHOICE for me! Thank you for your help. Stay well!!

Went to open my garage door this morning and all the cables broke. I cannot open the garage door manually or by using the remotes. Cables are hanging loose on both the outside and inside of garage door. I am unable to get my car out and I have an appointment in the afternoon on Monday, October 5, 2020.

Toilet stopped up. Plumber wore mask for safety. He was courteous and completed job in a timely fashion. The emails I. The claim specialist was also very informative and I was completely. satisfied with their assistance. The voice mail and email kept me informed about arrival and who was coming out.

The first company scheduled never came out, never called to tell us they weren’t coming, and never called us back after we left three different voicemails. The second company was great, but it’s only been two days since the repair was made, and it’s not working again. I’m going to file another claim NOW. It’s hit, and this really stinks!

Toilet was leaking water from back. Dripping water on the back. Repair man took care of problem in good time. The toilet needed a washer. Plumber was very professional and nice. Changed schedule to accommodate mine. Came early. Would use this person again for any further service????

My roof leaking my claim was denied. Filed a appeal. No one called me back. Raining on my house. Found out that roof policy is rip off. Never pay for roof claim. Customer service sucks. I am going to find another policy. All my friends I referred left the company.

Amy handled me very well and that is difficult to do! We found you on the internet and since you were the top rated company we called you first. Needless to say, we did not call anyone else. Hope your service response is as good as Amy's sales pitch????

Troy ** explained everything quite well. He is a good representative, taking his time to thoroughly review all plans with us, giving the pros and cons of each plan. He also explained all of our questions thoroughly and what we needed to know with regards of what was not covered.

We have been waiting for our hot tub (which was included in our contract) to be repaired. First I was told it was covered, after a month of waiting a technician came in and determined the pump wasn’t working, he ordered the part and he was supposed to come back. Now we found out we have to pay out of pocket. If we want it fixed. We think the company should’ve told us before we included the hot tub in our contract, because now you say is above ground and is not covered. After two months going back and forth. First Choice said they couldn’t find a technician and now is not covered. We are disappointed and we are canceling our contract.

Happened June 22 2020 and took until 10/2/2020 to get any resolution. Insane. And replacement value given was substantially less than I could replace the units for. I agreed to this number just because they took soo long to settle. I probably could have held out for more. but, they make it insanely difficult.

Air ducts need repairs and/or replaced. Before buying this policy I asked if it included ductwork and was told it covered repairs and replacement. It DOES NOT! Also due to your errors in not sending technicians that work on ductwork, I had to pay multiple $85 payments, which I was told I pay 1 deductible per claim!

Was told by Choice that they could not find a plumber to work on my garbage disposal but if I could find someone I would be reimbursed by Choice, which is exactly what I did. I paid the plumber and he notified Choice to validate the repair was complete. They told him that I would be reimbursed for approximately $225. Never received anything and my claim now is denied. I’ll meet with the AG’s office Monday morning at 10:30. Have discussed ad infinitum. Will cancel as soon as my contract expires. By the way the plumber is willing to validate everything I am claiming to the AG.

This is my first claim and it has been denied because of a 5 gallon difference in the capacity of my water heater. Nobody to speak to about it I had to write out an appeal and I’m still waiting for that person to contact me as I sit here without hot water.

Our cold water line was leaking water all over the inside of the cabinet and floor. The process of getting it fixed was very easy from calling to make the claim to the repairman coming out. I would and have recommended this warranty to others.

The tech was here right on time, and made the repairs need quickly. I am so happy to have my dishwasher running again! I had one disappointing service call last year, but the last two incidents have really been great!

To whom it may concern,

Offered first $179 then after discussing with Nichole $300 was offered and accepted. It will cost me more than $800 to replace the same dishwasher. I ended up buying a smaller new dishwasher for $560. Very displeased at the offer.

I am just a bit unhappy with my last 2 claim experiences I have had to go through with your company.. The last one was with my garbage disposer...in which I ended up having to take care of myself... So having CHW did me no good with that...so in my opinion paid my premium for the coverage for naught for my garbage disposer in June of 2020.. Now we come to the hot water heater in August 2020.. Here we go once again...the circle jerk...back & forth...with me caught in the middle...it is just all so stupid... So I finally had to go to a supervisor to get some action & start to get the ball rolling... Hope it gets taken care of soon so that we can get our home back to normal & I can finally get some hot water...take a hot bath/shower...do laundry...run my dishwasher...etc... Thank you so very much... I hate to think that one must always be the squeaky wheel in order to be heard...

Amen was quick to call and appointment was set for the very next day. He did arrange his schedule to accommodate ours. He assessed the problem and corrected it. He is a very friendly and polite young man. The only issue is what Choice paid, this cost us $245.00, Amar explaining what Choice pass for., we had to pay for the service.

Technician who came out was on time and polite. Quickly assessed problem. Waiting for claims review by CHOICE and repair of our refrigerator. We were told it will be reviewed and we will be contacted within 2 days to re-schedule technician.

Very impressed with the timely process of scheduling an appt. for a garbage disposal issue. Repairman (Demitri) was excellent and on time. Based on what I have been told by friends that home warranty cos. were terrible, I was amazed. Thank you!

I used the website to place the order. Within a few minutes I had a response. The plumber was here 2 days later and reset the toilet and repaired the sink faucet. Alan from ASN home services did an excellent job. I am very happy with his service and with Choice Home Warranty.

They allow vendors with zero out of five ratings to bid on your repairs. They don’t show up. They don’t respond or even call you at all. Even though you take the day off work and then have to wait additional days for other people to come out and repair something that was reported a week ago. Very poor customer service, very poor vendor usage, and you may save some money but will wait multiple days to get repairs done.

Is there a way a copy can please be sent to me. Thank you soooo very much.. We just signed up today with your representative Keisha **. At 1:35 pm. I would truly like/need a printed copy of policy for my records. Thank you very much for your time and assistance in this very important matter./

I submitted a claim for our garage door opener, within 3 hours I had an email saying the repair person would be here the following morning. The repair person arrived right on time and had the repair completed less than 24 hours after I submitted the claim. Great customer service.

I’ve had a lot of problems with my ac but in only 2 visits ARKTIKOS ac & heating solved everything. They are fast, efficient, friendly and really know their stuff. Kudos to you for having them your ac person! I’d hire them even without a warranty!

Service was good. First rep which called this morning did not want to negotiate. Received a second call, and your rep Kyle, was willing to negotiate and get the lowest price possible. He was extremely courteous and took time to help a senior citizen.

DO NOT waste your money on this warranty company. Horrible customer and warranty service ever... Saturday hot water heater broke, claim submitted. Monday tech arrived to look and say, yep, needs replaced (pd $60 for him to look, not touch anything). Choice Warranty called and said they would replace. Received email Wednesday. Said approved with $455 fee to us. Called, emailed and left comment on website numerous times since Wed with no response. Six days later, still no response except they want $455 to replace without any reason for additional cost.

Wall ac not covered by the policy. Your representative was very nice and took the time to check on everything possible. The unit is about 2 years old and was leaking water inside. We checked the plug, but it still didn't drain correctly. Thanks for your consideration in this matter.

I'm always have a good experience with the company service. They resolve my issues with promptly results. They usually respond very quickly. I think what I paid it works for what the company covers. I will highly recommend it. The claim usually turns around in 1 weeks. If they have to replace the items it can be least.

The Service Technician showed up as scheduled. I was called before he arrived. He was thorough and professional. He was also COVID prepared, wearing a mask and he was wearing gloves. The appointment is scheduled to complete the repair on October 9. 2020.

This is the first time to use your service and I am very happy with the fast response and the approval of the part replacement to fix the AC. I will be sure to recommend Choice Warranty to all my friends and family. Keep up the good work.

After looking for a home warranty service agreement, I evaluated by talking to numerous service companies and I found Choice Home Warranty to be most sincere. All the associates who I have talked to at home warranty responded and explained the questions and concerns I had. Shoud out to... Charlie **, Michael ** and other front line staff to whom I have talked to and through email. They made it very easy for me to signed up with an extended service agreement.