Choice Home Warranty Reviews

I would highly recommend CHW as they have got excellent customer support.

My experience with Choice Home Warranty has been very good. The two times I have had to use the service (once for a washer, once for an A/C unit) I received a very, very quick response from Choice. The service technicians in both cases were professional, friendly and full of helpful advice. The process has been very smooth and I've been quite surprised by the ease. Choice is the second home warranty company I have dealt with in my 5 years of home ownership and so far the only one I would recommend or do use myself.

I've been with Choice Home Warranty for a while now. I did about 3 claims & have been pleased with the fast response & also the companies that they use. I would recommend them to family & friends, & I do plan to renew my warranty coverage.

On June 10th, we had a sewer back up at our house in Tarpon Springs. I called CHW and was given Florida Plumbing Service as the vendor to fix my issue. They arrived quickly and although it seemed to be quite a challenging problem, the two gentlemen were very professional and cleared the stoppage. Many thanks to FPS and CHW.

Contractor contacted me right away and came to fix the problem on time.

I had an outside outlet that had to be replaced and two inside of the house that didn't work. When one of them was replaced the other one then worked. Very satisfied with the work.

Excellent, prompt and professional service by both Choice staff and plumber... Thank you!

Very good follow ups, ensure that I don't lose track of which claims haven't been paid attention to. Vendors was good to work with.

Our air conditioning went out on Memorial Day. Authorization for repair was not available. We contacted Quality Air who had been maintaining the unit under a service contract. They determined that the condenser coil needed to be replaced. The following day, called authorization and was instructed by Will to e-mail copies of the service call record and repair estimate. I did this and reviewed blind copies of the transmission to make sure it had gone through. No response. On 5/28, I called authorization again (LONG wait on hold) and was told that not received. Resent x2 with blind copies received to confirm transmission. This time told could not open attachment. (Although I had no trouble doing it) Faxed documents. Had to call again to confirm receipt, but told not "uploaded" into system.

Once again CHI came through. Tech dispatched expeditiously. Showed up ON TIME and was Professional. Problem repaired and we are HAPPY.

My experience was stress free. The customer service representative was very attentive and courteous. The follow up calls were immediate and the emails kept me informed. My technician came hours later and handled our problem. Well job! Since then I have recommend two people to switch home warranty servicers.

My dishwasher went out and I called CHW to report a claim. They set up a service call. Service man was prompt and told me the problem. He said he would contact CHW and someone would get back to me. CHW called me and everything was completed. They were very prompt. I had another home warranty company, but they were a lot higher in price. Have never had any problem with CHW. Thanks so much.

Choice Home Warranty has been my service company for several years, and my experience with request for service calls has always been handled by a professional and courteous staff. I know from past experience that my claim will be handled quickly and efficiently. I can count on Choice Home Warranty to get me through the process with ease, no hassles and they are fair. The cost is affordable and I am always glad to refer friends and relatives to them. My recent dilemma was no air conditioning in 90 degree plus temperatures. A repairman was here quickly, problem solved within 24 hours and I am a happy camper.

This is a pitiful company and should not even be allowed to be in business. First of all, they find a way not to pay for anything! And they are really good at that. On top of that, their customer service sucks. You will never get the same person on the phone who is already familiar with your situation. And when I called to cancel the rest of my contract, which according to them will be prorated, they said that they can't because they paid a claim once for a very small amount and that there is a cancellation fee and between that, there would be no refund. Now I think I know how insurance works and when you cancel a policy, there is no relevance to what was paid during the time you had the policy in force. I don't think I have ever worked with a company this bad who just doesn't give a crap about their customers. Even the companies that came out told me that they are a terrible company. Do not use this company unless you like getting ripped off and love aggravation!

The repair man that was sent did a professional job. The hot water heater had to be replaced so I was a little disappointed, but all turned out well.

What a relief!!! The technician assigned to my job was very thorough and very professional. In addition to doing the basic job, he provided me with tips to keep my AC functioning at the optimum level year around.

"Bubba" came prepared to get right to work. The garbage disposal was clearly defective and was promptly replaced. Thanks for completing our repair quickly and cheerfully.

This was my first time filing a claim with CHW and I was very pleased. Customer service was very helpful and responded very quickly. The process was explained clearly. The technician that arrived at my home, the appliance dr, was very helpful and professional and my repair was successfully completed. Thank you very much!

Excellent and easy way to create case online. Followup was quick and resolution was proper on time.

Before giving a quote, the online form asks you information about your home address and phone number. Next, it told me that it doesn't cover my area (Los Angeles suburb) and informs me that they will take my information and give it to First American Home. Within seconds, a salesperson from poorly rated and performing First American Home was on my phone. So much for privacy. This is abusive behavior.

After reporting my problem to your claims department, I was called promptly by a local service provider to arrange for an inspection of my air conditioner. When the technician arrived he quickly diagnosed the problem was the cooling fan motor which was overheating and stopping the fan from functioning properly. He had a replacement motor on his work truck and corrected my problem expeditiously.

I have been a customer with CHW since 2011 and had just one claim since then until now. They state that they will insure regardless of age of a item within your home. My air central air conditioning system of course has been insured under my plan. Last year they came out to add additional freon since the system was not cooling the way it should, and this year the system fail again not to cool. When the service company came out, they found the lines to the condenser frozen and covered with ice. They waited to thaw and then added Freon but through their looking at my system, told me that the condenser coil had to be replaced. They also told me that the reason why I need freon was that the service tech who came out in April to give the system a tune up didn't screw the caps on.

I have used CHW for 3 years. Nice experiences with them. They answered questions with courtesy and send technicians over in a timely manner. If they cannot find a technician, they will reimburse the repair cost to the person you found. That is a plus.

Excellent response by Choice Home Warranty. They had a company come the very next day and told us our coils were not leaking and it was working great. An air condition maintenance company said we had a leak and it would have cost $600+.

Everything was on order of time and service was great.

I had my first service call and a technician showed up within 2 hours, diagnosed problem and Choice Home Warranty approved replacement for a brand new garbage disposal. Very easy to work with and professional treatment. I highly recommend Choice Home Warranty.

We had a sink that would not drain in our son's bathroom. We called Choice Home Warranty and the plumber came out the next morning and fixed our problem. After 10 years with another warranty company, it was a pleasant surprise to have this claim handled so quickly and hassle-free.

Excellent service from plumber. Contacted me and kept in touch when they would be there.

Jason the Any and all appliance repair not only fixed our refrigerator but explain thoroughly everything he was working on. Thank you Choice Warranty for your promptness in helping us.

The Electric Technician came on time, and immediately realize where was the problem, and fixed right away. Great Job. Thanks.

Although tech did not arrive when he said he would, he stayed very late at my house to get the job done which I greatly appreciated. He was knowledgeable about his job and worked hard to get my AC repaired.

We were very satisfied with the outcome.

Prompt, courteous service and excellent response time from service contractor. VERY pleased indeed!

Your customer service is very, very nice. They were very helpful and prompt. They were able to give me all the information I needed. Even the Company that came out to take care of my problem was very prompt.

Our Kitchen sink backed up yesterday morning. We called Choice Warranty and they sent out a plumbing Company (Joe's Plumbing) within a couple of hours, and he cleared the system. After he was finished, he cleaned everything up. We were very pleased with the individual as well as the job.

My garage door's motor is shot, and my garage door often stops working. This has caused me enormous inconvenience. I am so happy I switched over to Choice Home Warranty.

Tenant called and a/c wasn't cooling. Both units were giving him problems. Called Choice and within 3 hours had a local technician # to call. I made appointment with technician for next morning. He promptly came out & resolved issues. One was a leak in the line which got fixed and running the next day and the other was a part and it too was running the next day. No problems whatsoever. I would recommend as this is the 2nd claim that I have had with prompt, professional, & satisfactory outcome.

I would recommend Choice to everyone. I called in a service call and less than 1 hour, I received a call from the air conditioning company and they were sending a technician out to my house the 2 hours later. That is customer service! I love it.

I recently switched to Choice Home Warranty from another home warranty provider. I was completely satisfied with the process from reporting a problem to completion of services to fix the problem. I am very happy to have made the switch.

The technician was on time and courteous. Gave me some pointers on maintaining the unit easy. His visit was fast and to the point.

My Gas Range not working Properly, and I call choice Home warranty, and Technician come to my Home and put some new parts and fix the Problem. I took wise decision to buy Chose Home Warranty.

My 2nd refrigerator was not cooling properly, the service repairman was very courteous and efficient. The repair took only one visit and my refrigerator is working fine. Thank you.

We were suffocating from the heat and humidity, and technician called and arrived when he said he would and got us cooler before leaving. Great job!

I have been very satisfied with Choice Home Warranty!

We have been with Choice for almost two years. During that time we have had to make two claims and Choice has been very prompt, professional and courteous. For the service and value we would not think of leaving for another home warranty company.

Fridge was making noise. Called for service and it was fixed the next day.

I purchased the home warranty from Choice Home Warranty in December 2013 with some skepticism, but I was assured that the warranty would cover most problems with appliances, including A/C units, so I purchased the coverage. I did not have a claim until the last of May, 2014. I called the service department and turned a claim on my A/C which was running constantly and not cooling sufficiently. They referred me to a company that they work with, and the technician came out to inspect the unit and found that the freon was way low. I paid the $45 service charge and was told that he would come back the next day to do a "leak detection" which would not be covered under the contract, which I understood.

Everything about the experience was excellent. Timely, polite and satisfactory completion.

Prompt and efficient service.

Service was excellent and quick.

I was very satisfied with my customer service. They're congenial and showed concern for my problem. They found me a repair company and gave me the phone number, and I got the problem solved by the afternoon. Thank you for showing me the reason I selected your company.

I was pleased that the contractor came out and found my problem quickly and was able to fix it the same day. I did not have to wait around for him. He came in and did what he had to do and I'm pleased. I would recommend Choice Home Warranty to my family & friends. My system was working again that same day, good job!!!! Did not have to wait for any parts. He had everything he needed to do the job. Thanks MCM.

I would over and over again recommend Worine ** for the job... He is professional, a man who knows what he's doing... and I will at any time give him an A+++++ rating. I am very delighted to have changed from another company to this one. I will highly encourage my friends who are in need of fine company and also excellent customer service by phone.

When I called Choice Home for a claim on my washing machine I was surprised how quick they assigned me a contractor. It was no more than 15 minutes after I called. I have made several claims and have never had any problems. Thank you Choice Home.

Repair company was unable to repair range so choice is sending us a check to go towards a new range.

I called to get someone to service my oven since it stopped working. The rep on the phone immediately provided me with a company on the phone and after I got off the phone with her. Your company also did several follow up emails to make sure that everything had been taken care of. The service company was professional and they fixed my oven in five minutes. I am very pleased with the value I have gotten with CWH, and plan on recommending them to my friends and family.

I had to make my 1st claim, it was simple and the company assigned was able to schedule the same day and resolve the issue!

Called Choice on a washing machine issue... I could not get the panel on the front end loader to start machine.... Choice sent out a fast service appliance co. Very courteous and professional, Mr. Javier **. He had to order a panel for the washer and explained it would take about a week to get the part in, but would call us when it would come in to reschedule and finish the repair on the washer. He called and scheduled visit for Tuesday 5-27. I am a very satisfied customer with the company and technician Choice Home warranty contracted.....will recommend Choice Home warranty to my friends and family.... Thank you..

I had water leaking from my fridge. CHW had a tech come out and take a look, unfortunately he had no idea what was wrong. CHW then sent another tech from a different company as a second opinion and he knew exactly what happened and fixed the drain hole which was frozen and clogged and it's fine now. It has been only a month since I've had this warranty and I'm totally satisfied and would recommend this to anyone whose home is 5 yrs or older. It gives you the peace of mind that there is a back-up.

I was so pleased with the professional service that Big D Appliances provided for my dishwasher. They called me with a window of time for service and they were on time. I have enjoyed having Choice Home Warranty for our home repair needs.

Choice has a reputation for quick response and for the most part excellent technicians or contractors performing the service. As in any business, when you depend on others to do the job, there will be some slip ups. When that happened, Choice took care of the problem. The contractors have been prompt and knowledgeable. I believe that I am getting the best value for my investment.

Plumber diagnosed the problem quickly, and fortunately, I had the Delta faucet parts available and he was able to install them. The work was done efficiently and the serviceman was knowledgeable and polite. Thank you.

Was very happy with the service from Choice and the tech that was sent. Air was up and running within a few hours. So happy with everything and the co-pay was even cheaper than I expected.

I filed for service online and received a reply immediately via email. A short while later, I received a message with the name and number of the service provider Circle-E. I called and they scheduled service for early the next morning. The technician was the most courteous, polite and service-oriented service experience I have received in 20+ years of service in my home. I would highly recommend the company and the excellent service.

We were extremely impressed with the technician who worked on our disposal. He was courteous and efficient.

Excellent! Great follow up. Repair finished.

A/C problem - Fixed without a big deal and very competently.

Previously, CHW assigned a tech. to look into my a/c that was running constantly. The tech. replaced some burned out capacitors.. A week later, the a/c continued to stay on. The same tech. came out and replaced a relay switch. That took care of the constant running. Very pleased with the results.

Called because our furnace kept shutting down, it was one of our cold spells from this past winter. They called and gave me authorization and the repairman showed up, cleaned a part and we were running again.

I was having problems with my AC unit & I live in AZ. The company reps were courteous, professional, & knowledgeable. They were well trained and took care of my issue very well.

Since I have had Choice Home Warranty, I have had to contact them twice regarding repairs. The response time was quick and hassle free and the repairs were done without waiting for days. They were done the same day. Thank you.

This gentleman was on time, dressed as a professional, quick to identify problem, repaired situation by installing a new disposal and hoses necessary for the problem. Rod was efficient, quick and interested in doing his job with attention and professionalism.

The technician assigned to our claim answered the phone when I called, and was in my house within 30 minutes of that phone call. Thirty minutes after that, my problem was diagnosed and fixed, and he was on his way!

The vendors cannot fix the problem on the 1st time, but the vendor stop my house at least 3 times to fix the dishwasher.

I was very pleased with the quick response choice home warranty was in helping me. My air conditioner had been running constantly and not cooling the house. I called and a repairman was instantly dispatched. I called the number provided and made arrangements for them to be here that same day. I am surprised though that choice warranty did not replace the unit as apparently it is leaking Freon and the repairman said it would probably continue. So Freon was added and my air conditioner works well now, hopefully for quite a while.

Your services are outstanding. Every single time I've placed a call to you concerning services, you have responded in record time. THANKS!!! The service technicians that you been provided have been courteous, kind, and knowledgeable in the profession. THANKS!!! We're glad we reserved your services for our home. THANKS!!!

Nonworking electrical outlet - Found correct circuit breaker, replaced outlet.

Our air conditioner stopped working on a Friday evening. Unfortunately the first technician assigned was in the hospital but CHW helped find another quickly which is not always easy in our area. The technician was great and helped us find an obscure part to fix our system. Thanks!

Broken heat pump fan motor - Quick response. Friendly service.

Choice Home Warranty was courteous and prompt. Mr. Appliance has been very satisfactory so far as we are waiting for a part to fix the appliance.

Choice assigned a repair company the same day as I put our claim in online. The company called that same day and set a time that was convenient for us. The repair person arrived at the time agreed to and was able to diagnose the problems. Parts were needed so he set a time to return with the parts. He returned at the time agreed to and repaired the problem. I would recommend Choice to any of my friends.

When you give them a call every one you talk with want to help you, and help they do.

My experience with Choice Home Warranty has been excellent. My dishwasher was repaired. The technician was very polite and courteous.

I am very pleased with the great service that I received. The AC man did a great job.

I recently submit a claim because my dishwasher stopped heating. I was expecting the process to be long and difficult. However, I was completely wrong. Someone kept contact with me during every step of the process and followed up with me after I both made an appointment for the tech to come out, as well as after the visit. My dishwasher wasn't worth the fix, so they are sending me a check towards a new one. I am more than happy with my service!

Service Electric was prompt, friendly, and did an excellent job! Thank you!

Excellent service. I call and next day service. Wow!! Love it.

The service call went very well. I reported the issue and within 48 hours, my pool pump was replaced and there have been no issues since.

The technician was very good with doing the work and returning again to replace the part on my outside a/c the same day. I would recommend his company and service to anyone. I give him a 4-star. The only thing about Choice was that the first dispatcher did not correctly identify my a/c and had it listed for service as a heating unit and not an a/c unit. Thanks for all your response even though it was a weekend issue.

The garage door opener at our rental property had broken. I called to start a claim and was given a vendor to call. The vendor called our tenants directly to set up an appointment. They came to assess the problem and fixed the problem the same day. The whole process was very simple and fast!! It almost felt too easy.

An average experience. The first technician you send to my home was not the right one. Therefore it took time to get it done.

I called in and was assigned a technician. He came the next day, however was unable to get authorization and promised to return the following business day and he did. The job was done in less than 30 minutes, thank goodness. It was an ac repair. I was pleased.

As a new subscriber to Choice Home Warranty, I have been impressed with the personnel, procedures, and response to issues I have encountered. I live in a rural area in Texas and often service and repair companies are reluctant to deal with warranty company. So the reimbursement process is perfect for me. I can continue to use companies that I have used in the past and have confidence in.

Service tech. was courteous and professional. He was prompt and precise.

Technician was courteous and knowledgeable. Fix was done right.

I purchased a policy in October 2013. I put a claim in for my A/C in May 2014 because the unit was running continuously and did not seem to be cooling the house. The technician came and stated that he would be putting in for a replacement of the unit. Choice denied the claim because they stated that it was a pre existing condition. If the system was running and working for 6 months of the policy, how can it be a pre existing condition? Am I to assume then that every covered part in my house can be deemed to have a pre existing condition because it is running? Why purchase a warranty if this is what a company can do!! Choice Home Warranty will not be there for the consumer when needed!! DO NOT USE!!

I contacted Choice Home Warranty for a problem with our Garage Door opener. The technician from HIS Garage Doors, came on time and finished the job to my full satisfaction. He even took care of other maintenance work. Thanks for the awesome job.

I had a leaking toilet and I am satisfied with the quick response I received. However, I had to call the plumber back to go over his repair. The plumber came back but found another reason to charge us for returning.

My experience with Choice is very positive. When placing a claim, they follow up, they are on top of everything. I recommend Choice as the number 1 Home Warranty Company.

Fast, efficient service. Knowledgeable repair man.

My claim was processed in the morning and by the afternoon I had a time that the technician would be at my house to fix my air conditioner. By 4:30, the technician arrived and by 5:30 it was fixed. The repairman was courteous and very professional as well as friendly. Would recommend him to anyone that needs A/C repair.

I am very pleased with my experience with CHW. The customer service is very professional and pleasant. I would recommend it to anyone!

The technician from Gaptec came when he said he would. He was very proficient in diagnosing the problem and repairing the AC unit.

CHW sent a contractor to my home this morning, and he fixed the AC. I have changed my star rating from angry to satisfied.

I placed 5 claims since I signed up with them. They honored the first claim after giving me a hard time for weeks. They did not want to honor an oven ignitor claim indicating that the ignitor was in the process of going bad for a while. CAN YOU IMAGINE? they denied a second claim for a leaky pipe in my garage. Then they denied a third claim for a heat exchanger on my boiler because the circulating pump had some surface rust on it. I never seen a 12 year old boiler in a basement without some surface rust. What does that have to do with the internal heat exchanger? Nothing, but they simply will not fix it.

I had some repairs done to my kitchen trap, replaced the kohler tank to toilet bowl gasket in my master bathroom, and replaced wax ring and broken flange in guest bathroom. My experience with CHW was a great one. The claim was handled fast and friendly.

I recommend Choice Warranty to anyone. It is a great service and well worth it the money. Had to use the warranty twice and both times GREAT experience.

We had a leaky pipe in the under the kitchen sink. We called Choice Home Warranty and they put us in touch with a plumber. The plumber arrived and fixed the pipe. We paid our deductible and we were finished. I feel so secure knowing that if anything happens, I have my home covered with this company.

Repairman was polite and prompt. The issue was Viking sending the wrong parts.

The only servicing company in the CHW data base was hundreds of miles away. The local servicing company would not accept CHW (?). The CHW rep said to pay the invoice, fax or mail the invoice and I would get a check in 30 days. I paid, faxed and got a check in two weeks. That's good service.

Service person was very professional and did good work.

The service I received was handled in a timely and professional manner. The customer service representative was courteous and knowable. I highly recommend CHW. Thank you.

Quick to respond and to handle any difficulties with assigned technicians.

We had to have a plumber to snake out a clogged drain. 1st two attempts at making appointments with 2 separate plumbers failed. CHW stayed on top of the situation, and suggested that I find one if I could. We found a local plumbing company, who turned out to be very competent. Our drain was cleared and we have submitted our bill for reimbursement. Though things weren't looking good in the beginning, our overall experience was very good.

Repaired our Maytag dryer - The repair service was courteous, prompt and knowledgeable. Very quick on repair and I am very happy with the service and the interface with your schedulers and personnel. I will recommend you to my friends and family...

I am very pleased with the final service I received when my air conditioner stopped cooling. The first contractor estimated an enormous charge to me; I called CHW; they sent someone else who fixed my air conditioner at no cost to me. The folks at CHW were very easy with which to work.

Choice Home Warranty was prompt in dealing with our claim. All those we talked to on the phone were very pleasant. After having a repair person come, who was very knowledgeable, it was determined that we needed a pump for the washer. Since our machine was 11 years old, we were given the option of getting it repaired or accepting cash for what the repair would have cost. We chose the latter, now have a new washer, and are very satisfied with our dealings with Choice Home Warranty. We even recommended you to our neighbor.

This was the easiest & best service call I've dealt with. Choice promptly dispatched a repair company to repair my appliance. I had to wait for parts but that's to be expected. Minimal wait time. A good investment in CHOICE.

I opened a policy with CHW last year. In doing so, I was asking the representative questions about the policy. I did not know that I had to call after a certain date to get my AC unit serviced. I called for service before the date and the claim was denied. I cancelled the policy. Months later, I opened another policy after thinking about getting a warranty for all appliances and AC system. I placed a claim for my AC system. A technician came out and stated that I needed a compressor for the AC system and the claim was denied because of the initial policy from last year. I cancelled this policy as well.

I needed a pool repair and the service I recieved was superior! Always excellent service from CHW, as well as the repair companies sent to my home. Just referred a new customer today!

Here in Richmond, we had heavy thunderstorms. When I woke up my ceiling was leaking. This was my first time placing a request. Galaxy Roofing came out Thursday and fixed the problem within minutes. I am very happy with my service and I very glad I have CHW because it came in handy.

My refrigerator started building up ice for the last 4 weeks, I would unplug it then plug it back up. But I had had enough and called Choice. The representative was polite, to my claim. In turn she gave a claim number and told me who would dispatched. This was on a Sunday, Monday my fridge was fixed and work properly. When the repairman arrived he had my part which was a heater with him. I did not have to wait for a part to be ordered as I have in the past with others. Great Job Choice!!

Choice Home Warranty is an excellent value. We have 2 A/C repairs in the past 3 months. The cost of the repairs would have easily exceeded the annual cost of the CHW. It also gives us "peace of mind" to have this coverage. CHW is very professional to deal with and the contractors they use have been very good to work with. I highly recommend CHW.

I was very pleased with how quickly I was able to get my dishwasher repaired. We just moved into a new house and I was able to transfer my Choice Home Warranty from my old house to my new house without any problems. I was so impressed that this was not just a sales pitch. I needed my dishwasher fixed and they came through. Thank you!

If you are planning to subscribe to a home warranty, DON'T use Choice Home Warranty (CHW), it is the biggest SCAM on the internet. I am stating the following because of I was scammed by CHW.

Our first claim submitted went fairly smoothly. It was a little difficult to get the appropriate documentation to the company due to the carbon copy emailed to them. It was a long time to try and go back to the original vendor to get a better copy, etc. vs. just being able to accept what we felt was a good copy. But, at the end, we got our reimbursement within 4 weeks of repair and claim submission!

The garbage disposal and drain were fixed well.

I was exceedingly happy with the service provided by Choice Home Warranty. I was having problems with my refrigerator and they were quick to respond and arrange for a serviceman to come out quickly. I can always count on CHW and would recommend them to anyone.

Belated claim was handled professionally and satisfactorily with courteous demeanor and dispatch.

The garage door guy was very professional. I am extremely happy with his service and Choice Home Warranty service. I would be happy to recommend Choice Home Warranty to a friend or family member. Thanks!

System went out and was not cooling. Called in claim and was assisted very promptly. The technician came when he said he would and had the problem fixed real quick.

The representative was so very concerned. Her customer service skills was great. That won me over! I'm a new customer, and so far everything with Choice Home has been a good choice for me.

I have been with Choice for several years and have no complaints about either the service person who takes the calls or the repair personnel assigned. The response time has been fast. The repair personnel have been neat, clean and knowledgeable. It all adds up to great satisfaction and I am happy to continue with Choice.

I have had Choice warranty service for nearly three years, and I can say honestly without hesitation that they have been great. I had to file a claim at least a twice for repairs. Each time they responded immediately. First they emailed me to let me know they had received my claim, and in less than 24 hours they informed me they provided me with a company to take care of the problem. After the problem was solved, they followed up to see if the work was done, and the performance of the technician doing the work. I say this with sincerity that Choice is one the best businesses I have dealt with. I have never felt so good about doing business with a company. I have a history of criticism on businesses that don't live up to expectations. But without any hesitation, I was happy to say Choice Warranty not only met my expectation, it exceeded them.

I had a stoppage of one of my toilets. I contacted Choice and they quickly assigned a technician to handle the situation. The problem was corrected and the entire process was very professional. I would definitely recommend Choice Home Warranty to anyone.

Your vendor was able to accommodate my time constraints. I was able to continue with my plans. Service was timely and courteous!

FL temp are reaching the 90s and our AC went out on a Weekend. I called CHW and they had someone here the next day. He was a professional from the word go; had us cooled down for a Mother's Day weekend. A service most appreciated.

The repairman was very knowledgeable, courteous and repaired the unit very quickly. He was missing a part, went and got it and came back and fixed the unit the same day. This has not been the case with previous repairmen when I had American Home Shield. This was my first experience with Choice and I am very satisfied.

5/10/2014, my wife informed me the garbage disposal was making a funny sound. I checked it and found it had a broken part. I called Choice Home Warranty on 5/12 and on the 13th a new disposal was installed. Thank you.

Called in on a plumbing. Agent provided name of contractor and number and was out the next day and did a great professional fantastic job. Highly recommended.

I have had Choice Home Warranty for almost 2 years. I called on them once last year to repair my 12 year old refrigerator and twice in the last week to fix my garage door opener and my air conditioner. The repair men were all prompt and fixed everything in a short amount of time. I would highly recommend them. I also had reason to call the office regarding my payment and they were so helpful in straightening out the problem. I feel they went above and beyond what is expected. It is truly wonderful to work with a company like them. Thanks Choice Home Warranty!!!!

Choice Home Warranty was dishonest with me about my A/C coverage. My air was completely out on or about May 9, 2014. CHW sent out a repair service the next day. Work was done but it turned out my compressor was bad. The repair guy called Saturday to tell me CHW's authorization dept was closed for the weekend so I had to wait till Monday. On Monday I was told that CHW declined my claim due to my blower going bad while the compressor still ran. That allegedly caused "secondary" damage to the compressor to which they will not repair. I called and had to demand a 2nd opinion and while that technician stated that the way "secondary" was being used by CHW was very suspicious the claim was once again declined.

We always received a quick response. I wish there were more things included in the coverage that would help and some of the companies were a little difficult to schedule appointments.

I have concerns with the way my claim was handled and the technician that was referred to my home. Bett's heating and air came out and did not resolve my A/C issue and put no effort into trying to resolve the problem. The technician noted on my invoice that he found a bad filter and he charged the Freon. When I contacted Choice to check the status of the claim, I am told by a supervisor that the warranty would not cover the cost of repairs due to lack of maintenance because per Bett's, the unit is not working properly, there is no disconnect, there were nuts everywhere, the filter was the wrong size and clogged, the unit is overcharged, the coils are in bad shape and the unit is irreparable.

Choice Home Warranty was very good communicatively. Very fast service and the company that was dispensed to service the dryer was prompt and very nice.

Very prompt reply to service call from both from Choice and Kuhle. Efficient job.

I was very satisfied with the response time. I called late in the day and technician arrived the next day. He fixed the problem and was very helpful and informative about the problem I had with my hvac unit.

This was the first time I used CHW since signing up for the service and the experience was wonderful. It was easy to make arrangements for the service provider to come out and when they got here, they had everything they needed to fix the problem. This was a marked difference vs. my previous Home Warranty company which was a nightmare to deal with and could take weeks to fix the problem. Thanks.

I had an electrical problem at my house. I called Choice Home Warranty and they picked up in a timely manner. The problem was corrected the same day and the job was completed in a professional manner. I am impressed with Choice and the electrical company.

Prompt to get an appointment set with 2 different repair companies. Very satisfied with what they did as a result of their visits. I have been pleased with CHW service since I joined a few years back.

Don ** came out promptly and investigated the noise I had been hearing. When he didn't find anything wrong, he cleaned the filter and told me to call again if I had any trouble.

I used the CHW website to place a claim. Before the end of the day received an e~mail from CHW of the company and technician that will be servicing my air conditioner unit. The unit would not shut off and would continue running. The serviceman came and replaced a burned out capacitor. The serviceman was polite and professional. And my a/c returned to service without incident.

I filed a claim for my range. The technician came to the home and after determining the price for the parts needed to fix, it was decided that my range would be cashed out. I appreciate the process, timeliness and service I have received from CHW and the service providers. My only complaint would be the amount I am receiving for my range which is not nearly enough to replace with a comparable range. Despite this, I would definitely recommend CHW to my friends.

This service is great! Every time there is any problem with my house, I just call them and pay small fee and everything gets taken care of. I highly recommend this service to anybody.

Purchased a home warranty. First time we tried to use it was for our Air Conditioner as it just ran and ran all the time. Choice sent someone out to look at it, he found a leak and sent in his recommendation and we were denied because of "lack of maintenance". The house is 40 years old. We have lived here for about a year and a half. Thus the reason we purchased the warranty in the first place. Total rip off. Beware.

The fellow spent a great deal of time (several hours, as I recall) cleaning, fixing, and ordering new parts for both appliances. He returned later to install the parts and again spent a lot of time making sure that everything was working correctly. Given that the alternative would have been to contact repair people from two different appliance companies and pay extra for the parts, I was more than satisfied with the service here.

I found the service provided to be exceptional. The tech was polite, knowledgeable, quick to respond & did everything he said he would do. Well worth the value.

I received excellent service and would highly recommend Choice Home Warranty to anyone looking for quality service.

I purchased Choice Warranty for my home, because I am not one to purchase the extended warranties on the appliances. Well a month after I decided to purchase this warranty, water began to appear under the cabinets. I called Choice Warranty and they had someone call me within 48 hours. Within 15 days, my dishwasher was fixed. It was quick and painless. I would highly recommend this warranty company. The Customer Service department was helpful and the repairman was as well. Overall, I had a great experience with this company.

Called choice warranty when I noticed the house was not getting to temperature. They had some technician come out three days later. AT first they denied the claim saying it was never serviced, so I sent them proof. Then they said because it didn't have a low pressure shut off valve. Did research, never came with one, and nowhere did it say I needed to have one installed. Then they said the technician said it was dirty unit and it was not and technician said he never said that and he said, "let's do a three way conference call." They refused. They didn't even know it was a heat pump unit that runs all year around. They tried saying damaged occurred last year was their next excuse. I wouldn't recommended this sorry excuse for a warranty to nobody.

Choice Home Warranty sent me a check toward a purchase of a new stove and microwave when the service technician couldn't find the parts to my old stove and microwave.

I couldn't get air to work and we had fast service. The man was very pleasant. You connected me with the service within a half hour. Fortunately it was only that we needed freon. But when it ran it kept shutting off. Everyone was so pleasant and helpful.

Called and reported my need for service and received great customer care and response. Very satisfied with whole experience. Referred my brother!

I have no complaints whatsoever. The online portal to file a claim was very quick and easy and the tech who you recommended was scheduled me promptly and was very pleasant and professional and they worked around my schedule. I would recommend Choice to everyone and would love to use ACJ Appliances again for any other issues I may have in the near future.

Service was outstanding! Very respectful. I needed a new Garbage disposal because the old one went out. They had it replaced within 30 min.

The technician was excellent and thorough.

What makes Choice better than the other Home Warranties is the speed of the service. Called in one day and received service the next on two different services calls. In addition, I shopped around to add a rental property to another policy and found the price and coverages much better with Choice. Why would you pay more for less with the other providers?

My needs were completed quick and accurate. The serviceman was very professional.

Excellent service. We are very pleased with the fast service and the nice service technicians. They were very knowledgeable about our problem and they were so nice to deal with. I previously had a different warranty service and I discontinued my service because they were not easy to deal with. I am so happy I changed to Choice and would recommend them to anyone.

We signed up for Choice Home Warranty around March end 2014 and while signing up for the coverage, we specifically mentioned that we purchased the home around a year back, and we do not know how the previous owners have maintained various appliances. So wanted a home coverage to make sure when we are using Attic Fans, Ceiling Fans, Jacuzzi etc. during the summer we do not get any unexpected expenses. We even discussed about the swimming pool that we have and asked if I need to carry the swimming pool coverage the whole year, or can I add the pool to the contract and remove it once the pool is opened/closed for the season. The representative mentioned that as long as we are adding the pool a month before the pool opening month should be ok. Until we signed up, they were prompt on responding to our calls and helping us.

Service from Houston Electrical Solutions was good.The tech returned phone calls and kept appointment as scheduled.

Cleaning pump not operating properly. Service technician found problem and coordinated repair with CHW. Great job!

My air conditioner was repaired a couple of weeks ago. The service was prompt and excellent. My contact with the people in claims and customer service was very satisfactory. They were professional, responsive and a pleasure to deal with.

The garage door opener was giving problems. Sometimes it will not open or close. The garage door opener was changed and is working well.

Choice HOW since 2011. Filed 2 minor claims, both denied for reasons not specified in their contract. I paid out over $1,200 in policy payments and $135 in service deposits. According to my policy, if an item cannot be repaired, it is to be replaced. Choice HOW has not honored their policy and contract and should not be allowed to continue to rob homeowners with this fraudulent policy offer.

Replaced with no questions ask on first visit, now that's what I call service.

We have coverage for the icemaker and reported the problem. The next day the appliance repairman took a look at the icemaker. A new part was needed. He was able to locate the part and the installation was completed the next day. The appointments were timely and the repairmen were professional and courteous. This was our first service under the warranty program and there was no charge.

Even as a new customer, Choice Home Warranty took immediate action to assist me with my problem by sending out a technician within two days of my phone call. Thank you.

Outstanding customer service.

On recommendation from a friend I bought Choice Home Warranty after the purchase of our new home. I thought I had received a good deal having paid $750 for a 2 year contract, $45 co pay on claims and a free 4 months at the end of term. It's now warming up in AZ and we turned on the AC which wasn't working. Turns out blown compressor. Choice Warranty refused to cover stating we didn't keep proper maintenance. We have been living in our home for 6 months. Only ran the AC unit for 3 before winter hit. We have the previous owner's maintenance records and our home inspection showing the unit was clean and maintained. Someone in their team staff area actually called our maintenance technician who serviced the unit for years prior to our purchase and argued with him over the phone!

Placed a claim for nonworking heat pump that was blowing warm air after 30 minutes of operation in the cool mode. Diagnosed as a bad fan in the air handler even though I could hear the fan running. Claim denied by Choice Home Warranty because technician told them the fan was turning backward. Very simply incorrectly diagnosed but the claims representative denied the claim anyway. A fan does not start turning backward after ten years of operation. Stay away from this company they are bad news.

The technician came and found that my A/C was low on Freon. He recharged it and checked for leaks. He was very professional and knowledgeable. Thank you.

I have been using Choice Home Warranty for over 6 months and am satisfied with the claim process. Technician/contractor are usually assigned within the same day. Has been happy with the services.

One of our air conditioners was not cooling. Was fixed same day.

Technician was fast and had the part with him. Good customer service.

I could not have ask for better service. I will be with this company for many years to come. They charge a fair price for the service they provide. Keep up the good work, guys.

The representative expressed how sorry they were for our problem, retrieved all the information needed, gave us the information we needed to contact the repair company and stated if we needed anything else or had any other problems to call and they would work on making it better.

Good service from Reds Heating and Air.

Cole's Heating and Air did a excellent job and I would recommend to use where available in the future.

I have tried about 4 home service warranty companies in the last 10 years and hands down, Choice is the best in customer service, and fast claims processing. Nobody else comes close.

I signed on with this company with the understanding that my appliances would be covered. In the past past year, I called 3 times & each they rejected my claim for some reason or the other. I feel like I have been robbed without a weapon. Will not recommend to anyone for anything.

It was necessary for the technicians to come out several times to review and ascertain the troubles with my range/oven. Finally the repairs could not be sustained. Parts, labor & time spent to recover my stove to working condition were exhausted and the machine was replaced. They had already spent more than the machine was worth to replace. No fuss about it. I received a call from Home Choice and a check was sent to me directly to purchase another oven/stove of my choice from a retailer of my choice. Thank you Home Choice Warranty.

So far everything has worked out fine. Prompt. Just waiting for part to complete repair.

I recently had to call in a claim for an issue with my A/C. Choice Home Warranty as always was courteous, friendly and very helpful. The service company arrived within the allotted time, explained my issues and advised me on future A/C maintenance needs. Choice helped me throughout the entire process!

The service was scheduled timely. Representatives are well trained, professional, and polite to customer.

Service fast and accurate.......

It might be better to send me only one person. I had 4 phone calls and 2 emails. It is better than nothing but one company is good. Austin Air was great.

Called ahead of time to let you know they were coming. The technician called to let me know he needed to cut a hole under the sink. I went ahead and approved it for the sink to drain out. I appreciated the call ahead of time. Did not have the item to fix the bathroom tub and the tech said to call again and they would return.

Our a/c went out on Saturday. We called the company and they had someone on it right away! The vendor called Sunday morning and scheduled to come out Monday. Service was great, quick and efficient. Our a/c is working like a dream now! Thanks!!!

I am very pleased. Your service is excellent, your people on the phone are very helpful and the action is swift and effective. I am a long-time customer and I will always use CHW for my home warranty needs. By the way we have 5 properties where we use CHW.