Choice Home Warranty Reviews

I was not satisfied with the first technician assigned to look at my broken garage door opener; thus I called Choice Warranty and they assigned another technician. The second company was excellent. They analyzed the problem immediately and resolved the issue by replacing the broken opener with a new one. The mechanic did an excellent job.

The current claim, no sooner that the assigned technician informed me that my dishwasher would be too expensive to repair, CHW Representative called me to inform that I would receive a check for the replacement for my dishwasher. Not only was the response quick, the representative was polite and professional. This certainly was a pleasant experience to a unfortunate incident with my major appliance.

Do not even ask this company for a quote unless you want them to stalk you for the next year (or longer). I have "unsubscribed" from their emails countless times and they keep emailing me. I immediately mark their emails as spam, throw them away, and they invent new ways to get their junk advertisements back into my inbox. I am so over this damn company. Stop it now!!!

The Furnace was leaking due to a faulty gasket and cover plate which was not readily available. While the first attempts at repair were not successful, the company persisted and the problem of locating the needed part was resolved and the furnace completely repaired. In each of the needed service calls, only the initial service call charge was out of pocket.

Aire Serv owner made the appointment for 8:30 am on Saturday. He arrived at 8:29 am, diagnosed the problem, but did not have the necessary part with him. He said that he would get the part, but had another appointment before noon, so would be back to install the new part at noon. HE WAS. I was well satisfied with all of the procedure.

I had a problem with the heating system. It wasn't working properly with a burning smell, then I called Choice Home Warranty and they immediately assigned me to the Technical group who called me to arrange appointment and he came on time and fixed it, and he didn't leave until he made sure everything was ok. It was a great experience and I recommend Choice Home.

I have had to use Choice two (2) times in the past 6 months - GREAT service. They always follow up to see if we are satisfied. We have recommended them to friends. Even the service guys say they are the best.

The tech was on time and efficient. He did the evaluation promptly. The customer service super was excellent, helpful and very professional in solving the issue.

Quick response, on time appointment and work completed quickly. Nice repairman.

Very Professional Service. Has saved me money in the long run.

Tony of American Appliance Service was most helpful. He had to order a part after checking my unit, and came back the next week, today, did the repair efficiently, was courteous, and most helpful. Tony was TERRIFIC!!

Choice and the repairman responded quickly to my claim. The repairman was courteous and professional and corrected the problem.

I would want you to know how much we appreciate your company's response to the requests we have made addressing the problems we have incurred. We were a member of American Home Shield for a great many years. My husband and I feel that we made the right move by joining your company.

John was extremely helpful in resolving our problem. He communicated with us and was very prompt and knowledgeable. We are very pleased with the service; this is our second claim.

I brought a home warranty and they said with this plans regardless of age of home, make, model, if something break and they cannot fix it, they replace it free. This past 1-15-2015 Thursday I got up and hot water tank was not working. No hot water. I called them out to see what was problems and they found it was under fixable and now they don't want to replace it. They stall me over the phone for two days and I got up Saturday. Called them to find out they closed for weekend, never followed up with me, with holiday Monday that mean I been without hot water for over 5 days. They lied on technician about they have the claim but never told them to fixed my hot water tank. This is unacceptable, leaving me out in cold like this and you go home and don't care but lie to consumer what you are selling.

Our dishwasher was not cleaning properly. It first started on the upper rack, then the lower rack did not come out clean either. I contacted Choice Home Warranty and within 2 days someone came out and cleaned it out and replaced a part that was not allowing water to flow through my dishwasher. The repairman was from Sears and he was Excellent! He was on time, did the repair quickly and was very professional! I was grateful because it was fixed before the holidays. I have had Choice Home Warranty for quite a few years and found them to be very fair. I will continue to use them because it gives me peace of mind that I will be covered for when I need future repairs.

The contractor you selected did a good job repairing my pool equipment. They responded in a timely manner. The technician was professional and they went out of their way to ensure I was satisfied. I'm very happy with CHW. The prices they charge for their services is very reasonable.

Well it's never fun when an Appliance you use often breaks down. Our Wash Machine was not agitating so we called our Choice Home Warranty company and places a service request and they were very helpful to get us set up ASAP with a service person and to even help me call them. Well, after the service person came over, he determined it was not worth repair...Not Good. Well Choice called and will be sending us a check to apply to an new Washer. You have a very satisfied client who is also a Realtor, so you can believe I will be referring Choice Home Warranty to my clients. Thanks!!!

Water was standing around the base of the toilet. The service agent came out and surveyed the problem and came back later and corrected the problem. He said he would be in my location at specific time and he was there. The whole process was smooth and simple.

The representative gave me an additional amount of money to help cover the cost of replacing the dishwasher which was not worth repairing.

My washer repair claim has been the third claim I have had to make since having my home warranty. Each time I have called at after hours and have always got a response and able to make claim at that point. I have had great customer service and response from Choice Warranty. Once this policy is over I am wanting to continue my service for another year. I would recommend Choice Warranty to anyone. Great job and thanks for all your help.

Oue double wall ovens failed so we called Choice to have them repaired. Turned out the needed part was no longer available (14 years old). Expected the coverage to be repair or replace but NO, not at Choice. Their coverage gave us the cost of the part and its replacement only! The total was $180 for double wall ovens!!! Our replacement ovens cost us $4,500!!! Now looking at the fine print on their contract vs what is indicated on their website. We will not renew and would discourage anyone from signing up with Choice.

Once again Choice Home Warranty saved the day by sending qualified service technician to repair my refrigerator within 24 hours. Great service...Great team work!

The service technician arrived as scheduled and had the foresight to bring the required parts with him. Nice job.

Very friendly, prompt, and organized.

Fast and good service and on top of problem.

They come here and clean up afterward repair out fast and made a complete.

The problem was with the freezer of our Subzero refrigerator. They came as scheduled and determined that a part had to be ordered. We were called a few days later and the part was in. The tech came as scheduled, solved the problem and did an excellent job. Can't ask for more than that.

Tracy was great... I couldn't ask for better service. I am very happy.

I called Choice Home Warranty Friday, 1-9-2015, and a repairman was dispatched Thursday, 1-15-2015. Repairs were completed and my refrigerator works great. Excellent service. Thanks, Choice Home Warranty!

My experience with Choice Home Warranty for a heating unit repair proved to be an excellent experience. The representative that initiated my claim was very polite and courteous. She took my information precisely and accurate. A qualified technician was dispatched and called me within a two hour window, which was unexpected being we're in the winter months with lots of breakdowns. The technician diagnosed my problem and repaired my unit within a 30 minute timeframe after arrival. Now that's quality service!!

My property manager called in the request, from what they stated you acted quickly and the repair was done in less than a week's time. Thank you for making sure parts that were order and a second trip was taken out to property and tenants remain happy.

I had no heat I call chw same time she give me claim # and contact person name too. Then I received call from the guy and he show up next day and he diagnosed and he told he will back and after two days he called me and told he got the part he will come and fix it. He came and fix the problem so I'm very happy with choice home warranty. Thanks a lot.

Robert came out to repair my dishwasher. He did a great job; was fast, friendly, courteous and clean. Great job!

I have no heat on my 2nd floor since last Thursday. I called Choice Home Warranty, they sent somebody but he could not figure it out why there is no heat. Technician vinny from their vendor promised me He will come back & make sure everything is ok. But I am waiting for him to come back for last 5 days but he never showed up. Every time you call he promised he will come back but when he do not show up & he has a excuse either he is sick or child is sick or he has to go to wedding & make me wait from last 4 to 5 days. As of today I still have a same problem. I have to put portable heater in my house upstairs so pipe do not get freeze. Every time you called home choice warranty they will tell you "we will stay on top of it & take care of it." Today home choice warranty promised me they will take care of it. Let's see.

Russ was very helpful. He provided very good customer service.

From the time I submitted the problem the service was answered very quickly, and the service tech fixed the problem and was fast and friendly. Overall - great service.

I called in the morning to Choice Warranty regarding my garbage disposal that was not working and it was also leaking. I was given a claim number by Choice. The plumbing company (Watson Plumbing) called me within an hour of receiving the claim number to set up a time. The time was scheduled the same morning. Please let Benjamin ** (the Mechanic who came out) manager know he did a great job and was very personable and cleaned the area off well. Thanks again.

I am in Florida now for the winter but the plumbing issues with my garbage disposer and pipe noise was effectively resolved by your contractor. He was efficient and effective and I understood his diagnosis.

My dryer was fixed. Thank you!

I called Choice Home Warranty regarding my water heater. I was not able to receive any hot water. The representative in the claims department was very nice and prompt. The technician came out and diagnosed the problem right away. He then ordered the part and was back 2 days later. He was very understanding and worked around my schedule.

My experience was really good with Choice Home and the tech that came out to my home. He was really good in explaining to me what was wrong with my appliance and what he was going to do to fix them. I was really in good hand. Thanks again Choice Home.

The plumbing service provided by your company couldn't have been better... They called in a couple of hours, were here when they said they would be, and worked diligently to fix our problem. We were more than pleased!

We have a great experience with Choice Home Warranty. Both service guys from Tempest Tech Appliances and Doors In Motions knew what they were doing and got the job done. Both our claims were resolved within a reasonable time. I have recommend to all my friends to invest in getting the warranty for their properties.

Dishwasher was fixed in a timely manner. It took a few times out to fix it but the work was complete and it is working fine.

Choice Home Warranty Sucks, they do not live up to expectations. They do not cover appliances as stated in warranty, and when something major happens they do not uphold their end of the deal. I have now been without AC/HEAT for over six months, getting an attorney and fighting this with them for their own techs' mistakes. I cancelled my policy after being a loyal customer for well over a year and they claimed I never cancelled it. A lot of problems with them...

I have been with another company for past few years and I decided to change because their turnaround time for repair was sometimes 48 hours and they would send incompetent contractors. When I called, this was handled very quickly and the call fee was also less.

I was informed of the contractor's name and telephone number for my claim within 1 hour of filing the claim. The contractor called within 2 hours and made an appointment for the very next day. Technician was knowledgeable and corrected the issue immediately and called me with an update. I must rate 5 out of 5 stars!!!

Would not clear water after wash, and ineffective cleaning. Had trouble with serviceman, but customer service got them taken care of.

My dryer stopped working and I called to have someone come look at it. They were very prompt and professional. He fixed it and made some recommendations for the future. He was very helpful.

Appt was made same day. Tech arrived on time was knowledgeable and made repair and replaced part in timely manner. Very satisfied.

Kitchen sink - Fast, nice Tech. I'm happy with job.

My 2 units were not heating up the house. I submitted a claim request on online and about 15 minutes Choice emailed back with order # and the Heating company information. The same day one of my units got serviced. The company will come back this Saturday morning to fix the another unit, thanks.

The technician was wonderful and very courtesy.

The Customer Service dept was excellent! The Plumber from Prestige was terrific!

In the 1 1/2 years that I have been with CHW, I have only had to call in 2 times, and both times I have called they have been very quick & efficient at taking care of my issue. Since my husband passed 2 years ago, this helps give me a lot of peace of mind with my home being covered. So I am very happy with the service that they provide for me. Thanks.

My first experience with Choice Home Warranty did not go well. My wife and I purchased a new home on December 10th and a condition of buying the house was that the sellers purchase a home warranty to cover us in the event that there was something wrong with the house. According to Choice's website one of the benefits of a home warranty is that they cover new homeowners at a time when financial strain is at its most (after purchasing a house).

I called on Monday about my washer. The call was answered by a very nice and helpful gentleman. He explained the entire process. That afternoon I was contacted regarding the repair. The repairman was there the next afternoon fix the problem. He was very helpful also. Compare to the other home warranty services I have dealt with in the past this was by far the easiest and best.

The staff at Choice Home Warranty are excellent. The service I have received has been great thus far. I am impressed at how easy it is to make a claim, the follow-up and the service provided.

Very prompt service by CHW to take care of my issue. Technician very courteous. Unfortunately washer could not be fixed but CHW did call right away and they will send a check so I can use toward the purchase of a new one. They didn't hesitate to help with this issue. Thanks CHW.

CHW responded to my online claim within minutes. I spoke with the contractor within a couple of hours. He came out same day, determined the problem and returned the next day with a replacement unit. Outstanding service!

I had an issue with my pump for my pool. The tech that came out was very knowledgeable and immediately took care of the issue. The pump was repaired and works great.

Called on a Monday afternoon for a couple of non-emergency plumbing issues and Choice had a company call and set an appoint right away. They showed up on time and fixed the problems right away. No hassle with time wasted trying to get bids. Thank you.

I called just before Thanksgiving because my washer was acting up. I put in a online for a repair and it was very easy to do. I got a response within less than an hour with the name of the company and phone # to call to set up an appointment. I was not happy with the appointment time frame so I called Choice and they set me up with Sears with a quicker response time. Tech came and fixed my machine and I have been happy since. I like Choice Home Warranty deductible. It's very affordable.

My furnace died in the beginning of January. Choice made it easy to file a claim and a technician was making repairs in under 24 hrs.

From the time I called in to file a claim and the time the response came through, it seemed like just minutes until I got a call from the electrician setting up my appointment to come check the problem out. The electrician called me prior to coming out and I was given ample time to leave my job and come meet him. His work was quick and efficient and I would highly recommend Choice Home Warranty to others.

This was the first time I have ever called upon a Home Warranty service so I didn't know what to expect. I was very pleasantly surprised when I made my first call to Choice Home Warranty. The customer service rep was professional and had my service need recorded and processed very quickly. The service tech called first thing in AM and our problem was solved by noon. I hope I never have need to call again, but I'm confident if the need arises again I'll receive the same outstanding service.

The plumbers assigned were very polite, professional, and knowledgeable. The repair was completed in a timely manner. They cleaned up and everything was working properly.

I just want to report that my heat went out suddenly last Saturday. I called the claim in a little after 9:00am, and had a repairman in my home within 2 hours. The repairman was able to diagnose the problem, go for replacement parts and repair the unit by 3:00pm, and all of this on a weekend! I was impressed.

The technician was courteous. He was efficient. He was diligent. He was able to fix both pieces of equipment.

The technician was polite and thorough. We were very pleased with the whole experience. Thank you.

Prompt response to online request, was scheduled for an appt. next day and issue was resolved same day.

I had great experience. Company was on time and was able to fix the issue.

I wasn't home when the company came out to repair my dryer. However, my husband did say, he loved the customer service and the repairmen knew the issue and resolved it immediately.

We were promptly contacted regarding our claim. An appointment was made and the repairman was dispatched the following day. Upon arrival, both bathrooms were inspected and the repairman proceeded to complete the needed repairs. The repair was professionally completed and we were impressed with the work ethic of the repairman, Great job!

The repair was done well, but it took three days to get them there. Thanks.

As always, after submit the ticket thru Choice home warranty, I got response from the Choice Home Warranty right away and the contractor. The service is fast and perfect. I highly recommend Choice Home Warranty to anybody need one.

The guy did a great job. He was quick and it's working great. Very happy.

Overall very satisfied. The company was on time and very helpful. Choice Home was very hard to reach but overall I am happy.

My call for service was quickly and politely answered. The serviceman was friendly, informative and knowledgeable. The problem unit was quickly replaced.

From the initial call to the arrival of technician - service was better than I expected. Quality company with customer service in mind. I have had other home warranty companies but Choice Home Warranty stand above all others. The cost for service repair alone will save you money.

The tech was there in a timely manner and fixed this issue quickly. Great service.

I experienced a plumbing issue at my home and called into make a claim, the staff was very friendly and I was contacted by the technician within 30 minutes of reporting the claim. When the technician arrived, he was very professional, there were no hidden costs and he provided the service to repair the problem. I would recommend Choice Home Warranty to others.

You assigned One-Call plumbing to my repair order, and I was very pleased. They arrived on time and did the repairs in a workman like manner. Michael, the repairman was very efficient, and when he was about to complete the job, Jerry, the owner showed up and approved the service. You don't see that very often!!

I would just like to comment on the service I received from choice home warranty. Friendly, attentive, and fast. I had no problem what so ever in filing the claim. Service was awesome and I would and have been recommending your service to my co-workers and friends. Thanks Choice Home Warranty.

I had a garbage disposal break down and called the warranty company. Within 24 hours, it was fixed. I am happy to have this fixed and so fast!

We bought the warranty to cover our new refrigerator and stove, once its annual warranty ran out. Our garbage disposal went out. We called on Saturday and a service man arrived on Monday and installed a brand new disposal!

Best service I've ever seen from a Home Warranty Company. Exceeded my expectations.

My heater's circuit board went out and I contacted Choice Home Warranty. They sent a tech out who initially stated that my pressure sensor was not working properly and needed to be cleaned. He cleaned it and it ran for a few hours. After noticing that the heat wasn’t working properly, I called him back to state that the fan was coming on but not the heat. He came out the next day and said the circuit board was going bad. To get a second opinion, I contacted my regular HVAC tech who has been servicing my unit for 8+ years to get his feedback. After his review he stated that the circuit board may be causing the gas valve not open properly but what was needed first was the Circuit board. I followed up with Choice Warranty and was told that the Circuit Board was a secondary issue caused by the primary issue (GAS valve) and it was not covered. I disagreed with this as well as my tech.

Fellow knew what he was doing on repair to old Kenmore washer.

My washing machine broke 4 days before Christmas. I called immediately and was given a number for a repairman. However when I called that number it was not working so I had to call CHW back. They were very apologetic and tried the number for me and got in touch with the repairman and had him call me. Everyone was very professional and polite.

Our Microwave went out about a week ago. Choice Home Warranty were prompt in their response and sending out a Tech. They offered to pay for 3/4 of the cost of the Microwave or Fix it at no cost. We are very pleased with Their Warranty Program.

The service from the first contact to Home Choice to the waste disposal fix was exemplary. Home Choice Customer service personnel was very polite and friendly. Great service guys.

Called for repair. Was contacted by a 3rd party, All Desert Appliances, who serviced our dishwasher in a timely manner. I feel the customer service that I received from Choice Warranty was excellent.

I was told the water heater was not covered by my contract. Because of the wording on the contract, it was not clear. After speaking to their representative, they agreed to pay for half and apologized for the misunderstanding. I found them to be accommodating.

When having repair work done on Water Heaters in Texas that is running on propane the repairman need to have license for Propane.

Everyone at Choice was very helpful. I called very late in the evening and they assigned Empire to solve my problem right away. Empire responded the first chance they could and was able to fix the problem. Very happy with service at both ends and would highly recommend Choice to my friends.

They are quick and efficient; they don't ask too many questions. I love their business.

Service provided was professional and on time.

I called about our a/c not working. They sent a tech out, he inspected the unit said freon was good but compressor had locked up and that chw should replace it. Not 5 min later I called chw to see when they would fix it and they said they were not going to cover it due to sludge build up which makes it pre existing. I asked the tech. He said there's no sludge, they just say that to deny the claim... The tech told us it's been that way for over two years that chw has never approved a claim... Please stay away from choice home warranty. Save yourself the headache.

I called to get my light switch fixed and they didn't even send a electrician to diagnose it. The lady diagnosed it ON THE PHONE and didn't allow my claim to be sent to electrician. I am looking at another home warranty company. Glad I only signed up for 1 year that ends 3/31/15.

Very friendly and helpful service. I would definitely recommend.

Choice Home Warranty was a great choice for our family in covering our home. Their staff was helpful and informative on the phone and took great care of our renters when the heat went out. It is a great value and sets our hearts at ease knowing that we are covered if anything goes wrong in our house! Thank you!!

On December 2, 2014, I contacted Choice Home Warranty, the heat in my home was not working in my home. They dispatched someone who came the next day, assessed the issue and returned two days later to repair. One of the two repairs were covered. I paid $300 for the other repair. Two weeks later, my heat went out again, but then came back on. The week of Christmas, my heat went out again, so I contacted CHW. They dispatched the SAME company. They issued the SAME repair. The next day, my heat still wasn't working. I contacted CHW AGAIN. They wanted to dispatch the same company. This is getting old. I suggested they find a new contractor who might be able to identify the real issue, CHW agreed. The new repair company came to my home that same night and assessed a new problem for why the heat was continuously shutting off. He had to notify CHW which was protocol.

My last fiasco with this company was this morning.... grrrrr! We purchased an older ('60's) home 5+ years ago knowing that we were going to update and renovate. At the time of purchase an American Home Shield warranty was included in our package, I maintained their coverage until the Fall of 2013 because while we had replaced some items, the HVAC and 2 water heaters were still the existing units. We had filed several claims with AHS over that time and all but one were approved... not always the best experience, but in the end they did okay. I decided not to renew because of a denied claim on the HVAC and the higher renewal price/service call fee. I then picked Choice Home Warranty, lots of sales hype and I could cancel and get my money back at any time, reduced service call fee and a reasonable rate on the policy... all major companies have to be similar... right? Boy was I ever wrong!

Was not happy when my range started overheating & displaying error codes.... around the holidays at that! I began the claim process believing that due to the holidays, it would be weeks before it would get looked at..... Within 24 hours the "ball was rolling" & a tech was at my door assessing the situation!! Awesome service!!!

The pilot light on my furnace kept going out. CHW had two technicians to come out, the following day, who diagnosed the problem and replaced the part. They even gave me the old part which was replaced. I am no longer in the cold. Thanks.

A small time getting hold of t&e appliances service they could not come for 2 more days. Tommy showed up on the time, I was told, very well mannered, clean, went right to work on oven. A short time later oven fixed. Great job #1.

When our oven wouldn't light, I called Choice Home Warranty. They responded quickly and I was able to contact the repair service and set up an appointment. They came the next business day and repaired the stove. I appreciate the ease of use of the service and attention to detail by the support staff.

My heater went out early in the morning. Filed claim with Choice Warranty at approximately 8:30 am. Had claim # by 9:30 am, and called to make appointment. The service man was at my home at 11:45 am and had my heater fixed by 12:30 pm. Great service. Thanks again for such a fast response.

My oven stove top could not be repaired but Choice Home Warranty decided to send me a check to replace it. Although I have not received a check as of yet, I feel that it was a fair decision under the circumstances.

Microwave not heating. Excellent service by both the office and the service company with prompt service. Mr. ** couldn't have been more respectful but I was disappointed that he didn't take the microwave apart to really see if what he thought the problem was is really what is the problem. Now I'm not sure this microwave couldn't be saved.

My heater went out in the middle of winter, I literally thought I was going to freeze. I made one call the next morning to Choice Home Warranty customer service was the best. My technician called and came out the same day. My house was warm within an hour. Thanks CHW.

The girl I spoke with on the phone when filing my claim was very friendly and compassionate. She handled my claim professionally and accurately.

We had a wonderful experience. Howard, the rep from His Door Service was prompt and personable. He repaired our garage door opener in a most professional manner. Many thanks.

This is the 3rd time I have used Royal Flush Plumbing and they are always on time and do an excellent job. Chis was their tech on this order and he is excellent.

I renewed my home warranty in September of 2014. I placed a service call on a clothes dryer in December of that same year. Choice Home Warranty refused to warrant the repairs stating some sort of secondary conditions that they never explained. They just said they would not cover the cost of repairs. I requested they cancel my policy in writing. This took three emails before they would cancel the policy. They stated my refund would be applied to my credit card. I contacted them stating I did not pay with a credit card, I paid with a check and gave them the check number and the bank it was drawn on. It is now January 2015 and I still have not received a refund. I would never recommend this company to warrant anything.

This was my first time using my home warranty coverage and I have to say that the service was incredible! I live out of town and the service man arranged to be at my rental property and showed up very quickly, my tenants said that the repair man was very informative and helpful!

Basically they don't cover anything a home warranty should cover --- the rust and erosion, which is the nature derogation of common use of your appliance. I just spent $6000 replaced my heating unit due to the heating exchanger is rusted, and choice home denied the claim. I worked with technicians from different contracting companies and they all told me choice home is the WORST!

Very quick and great service.

The company that came to my house was very nice, professional and did an excellent job. This was my first time using Choice and I am very satisfied.

The service was great. Carlton heating and air was on time and provided great customer Service. They explained what needed to be done and did it in timely manner. The experience was wonderful!

I was very pleased with the experienced staff and the prompt service.The company they sent out to repair my fridge were experienced, timely, and got the job done in a manner.

I was out of town when I needed help. I called and got the help I needed for two different occasions, back to back. Customer service asked if it was the garbage disposal and I said no. If I had said yes I wouldn't had to pay 90.00 dollars. She knew from my description, but I didn't mind because it was on a weekend. If had to call a plumber it would have been higher, so I am pleased with you.

I have complained about my Microwave Oven issue. The Choice warranty service was great. They immediately sent the Service representative to check the problem. He recommended the Choice Home warranty to replace the oven with New Oven. The warranty company issued me a check for replacement. But they asked me to install on my own. I did not expect this. My previous home warranty company used to install the non functional items for me. This is the only thing that I did not like. Apart from that, I liked the Choice warranty service.

On 12/22 I had a tune up on my Heat pump system and the ARS technician found a leak in the evap coils and a weak capacitor. I initiated a claim with Choice Home Warranty and was told the claim is denied because I had a Carrier Heat Pump outside unit, and a Trane air handler, in which the liquid pipe that connects the two units are of different sizes, not compatible, thereby, contributing in part to the failure of my system. Choice Home Warranty approved a claim about 6 years ago to replace the outside heat pump. I had no choice in the matter and trusted the technicians that they sent to make the replacement and could not know that the new unit was made to fit, and not a match. CHW caused the failure when they approved the carrier unit to be installed with my Trane air handler. I no longer trust CHW, will not renew and do not recommend that company to any one.

I am overall very happy with the services we have received with Choice Home Warranty. Every time I call I am able to speak directly to someone starts the process of getting a tech to the house. The only reason I didn't score 5 stars was because of a company they had come out was not great to work with but I noticed after saying my concerns to Choice they did not have the same company come out again. They have been great to have as a home warranty company.

I am currently with American home Shield, but trying to make a decision on whether to stay with them or not. I filled out an online form so that I could receive a quote. I received a quote instantly. After that I immediately received a phone call. I told the guy that I needed to know what the service call fee was because that was not made clear to me with the quote received. I referenced AHS because I was comparing them to that company to make my decision. The guy hung up on me. A band called the customer service line for the company to speak to a representative there. I asked him could I have a customized plan the way I did with AHS so that I could compare apples to apples. His communication skills were lacking and I have to pull information out of him. They were being very dismissive to me and I wasn't even a customer yet. I hate to see how they would treat me once they receive my money. I am definitely staying with AHS. I'll just have to pay the higher service call fee in return for quality service.

They coxed me into signing up for a long 5 year contract and telling me that I can cancel anytime and get prorated refund. After a few service calls, they started to find all excuses to decline coverage. When I cancelled, they charged me $50 in cancellation fee PLUS ALL THEIR PREVIOUS PAY OUTS!! So, essentially, I paid them all these coverage time for nothing. Worst company ever.

My fridge stopped working so I had to get my own appliance guy to come and look at problem since it was two days before Christmas and Choice could not send somebody till Dec. 30. I had to pay guy myself who diagnosed the problem was an electrical one. Choice then sent an electrician on Dec. 24 who was able to fix the electrical issues.

Keystone Realty just took over these units and their reps were honest about that had happen out at this unit prior to us. The vendor M&A HVAC services was honest about what was going on. He quickly went back out to check the unit, he knew it was the tenant unsure about a heat pump. He explained to the tenant how a heat pump worked. I have not heard back from tenant since he went out there.

They always respond very fast and the contractors they send are always very nice and professional.

With the first cold morning in November, I couldn't get my furnace to turn on. I called CHW who gave me the name & number of a professional to call. I contacted that person and he was out to my house in about 2 hours, fixed my furnace, and installed a new thermostat. Great work, done quickly. Thanks for your help CHW.

Although the repair has not been completed yet, Choice has been very efficient and professional in their handling of this claim so far.

No matter the problem is, Choice Home Warranty hands everything professionally but most of all politely and efficiently. I would recommend them to anyone.

I called and made a claim and within an hour I got the email with the rep that I needed to call and schedule my appt. I called the next day and he came to visit the same day. He was very professional and make the repair that day. Thank you for the prompt assistance.

Every time I have called they have been out quickly.

It was a little difficult to get a hold of the provider you assign me to perform the service. But once the person performed the service, it was good.

I called Choice Home Warranty about a faulty kitchen sink garbage disposal. They assigned my call to Royal Flush Plumbing. Their technician came on the prescribed date at the prescribed time, quickly assessed the problem and obtained approval from Choice to replace the appliance. He did so quickly and effectively and the new disposal was working great just in time for Christmas cooking and cleaning duties. I was impressed and appreciative.

I am really very thrilled that Choice warranty is providing my warranty service. A++++++ experience from customer service to repair service guys were excellent. I had bad experience with other warranty guys that they were not covering 75% of the time. I would very strongly recommend choice warranty to everyone.

The technician was very professional, and worked incredibly quickly. The repairs were done in a timely and efficient manner. He also worked diligently to get us scheduled before the Christmas holiday. Josh did a great job answering any questions we had and explained what went wrong, and ways to try to prevent anything from happening in the future. Great work!

Had a bad experience with plumber. Choice sent out another and made it right.

I had leakage at my house on Friday night and I called up Choice Home Warranty. They assigned a plumber to look into this but that plumber was not available on weekend so they asked me to call any plumber or contractor and get the leakage fixed and submit the claims later. Problem was fixed by other plumber and I paid him out of my pocket for full repair. But the plumber they assigned came to check if everything was fine and he did his own review. I have submitted the claims and hoping they will refund it without any problem. I would recommend them to my friends for sure. Thanks.

The service man was polite and knowledgeable and finished the service call very efficiently.

Excellent repairman and service from CHW.

Sunday, December 21, we experienced serious leaking from the kitchen sink. I called Choice and was quickly set up with a plumber who promised to arrive Monday, December 22, by 9:00 a.m. The plumber (Prestige Plumbing) arrived by the time promised. He quickly analyzed the problem -- and solved it.

Have a leak on the roof and the roof guy patched it the same day.

The serviceman was nice and friendly. Did a great job as far as I know.

Great communication and easy process for reimbursement.

Washer did not work. Repairman came out and cost to repair was more than a new washer. So Choice is sending a check. I thought the amount was fair.

The furnace went out and we called Choice Home Warranty. We explained what happened. We were given a service company's name and number. The young lady explained the deductible to us. The service was great. The service company repaired the furnace. He was pleasant and friendly.

The Quality is customer service is excellent.

My upstairs unit was not working. The guy that came was excellent.

They told me when I signed up that everything is covered. If they can't fix it, they will replace the appliance. I had my warranty in effect for 40 days and my oven went out. They sent a guy out to my house (arrived over 2 hours late) to look at it. He never pulled the oven out and never tested anything. He was on phone the whole time. Choice said that the problem was the touch pad and that caused the ECB to go out. Since the guy never tested anything, I asked about a second opinion. They said I could pay for the second opinion and they could talk to the tech while he was there and could get things approved if needed. They are CLOSED on Saturday when the tech was at my house. Even though their website says they are there 24/7. 2nd tech spoke to them and let them know his findings that the ECB is what is bad, that the touch pad works fine. They keep saying they won't cover the ECB because it was caused by the touch pad. They also say, because they don't want to cover the claim that it happened too soon after getting coverage. I cooked for 63 people for Thanksgiving. That would be impossible to do if I had an oven that didn't work.

Choice Home W. representatives were very polite and handled the claim fast and with accuracy. I received several emails along for confirmation that I received the requested service. Unfortunately, the choice of providers has much to improve. I have yet to get my tank serviced, even though I was promised by the company that they would come out the next day. I also had to call many times before they even answered the phone. Another company I called didn't even have a working phone.

After call for service was placed, a repair tech contacted me and set up an appointment. The tech showed up on time and was very through in inspecting our washer. The washer was found to be non-repairable. Choice contacted me the same day to issue credit for new product. What a great service, hope they're around for a long time.

We received excellent service from Choice Home Warranty customer support and our issue with front load washing machine was resolved quickly.

Contacted CHW about my needed repairs. They immediately started the process and found someone to contact me. After some questions, they, (Sears) determined that they could not provide the service needed. After a few days, CHW contacted me and asked if I would agree to locate someone locally to repair and they would reimburse me the additional cost if any. When the repairman came and determined the cost I called CHW and let them talk to the Repairman and then sent me a reimbursement request form. Now waiting on the parts to arrive so repairs can be completed. Then the process can be completed.

CHW is good company. Our heating system was not working and next day, it was fixed. Great job.

Service call is quick response. Reasonable service price.

Called Choice Home Warranty about my heat pump fan making a loud noise. The next day I contacted the service company. They said they would be out in two days. They came & figured out the problem & repaired it the next day.

Called for service and was courteously handled by a very nice young lady. She took my information and gave me my claim number quickly. I received a email that same evening with the name and number of the plumbing company to contact. The company was very prompt and friendly. My problem was taken care of in two days. It was a spare bathroom so there was not an emergency. Very Pleased. Not my first service call to Choice and all my calls have been handled well.

Extremely satisfied, Choice shows the concern for customers by their immediate response and follow-up. JB Services provided excellent service and prompt response. Dryer is working very well, I appreciate the service.

The technician said most of the damage was done to the door even though the entire dishwasher was damaged. The results were they could not fix it and would not replace it. Choice offered me $200.00, but I was still not happy as I felt they should have replaced the dishwasher. They called me back to settle for another $100.00. I accepted the total amount of $300.00.

Jimmy (the technician) did a great job taking care of replacing the disposal in my kitchen. Work was done efficiently and quickly.

We all make mistakes. Choice is no different; but, accepting responsibility, apologizing, offering a small compensation for the time lost and inconvenience I went through plus, Proper follow up afterwards show professionalism. I am glad to be your client.

Plumbing issues in the sewer line that connects kitchen sink and utility room. Called CHW set up Tradesmen Plumbing to do the job. Guys came out the very next morning, they were very polite and professional. I recommend them.

Everyone was very helpful and professional in helping me get this problem taken care of. I was very satisfied. Thank you.

The Technician was on time. He was polite, investigating the problem thoroughly. He was orderly and clean while he replacement my garbage disposal.

The prompt service was excellent. This was a repeat visit and each time the service and technician was friendly and efficient. If this happens again, perhaps a replacement would be indicated... Thank you.

I transferred a few of my policies from American Home Shield to Choice Home Warranty. By far this is the worst thing I could have ever done for myself and for my company. I have had a tenant without hot water for over 4 days and Choice would not approve repairs due to the fact that their "pre-screened technicians" were unable to diagnose the problem accurately. After the third day I was asked to find my own plumber and pay him to find out what I would need to fix my water heater and I did just that to find out that Choice did not want to pay what he was asking to fix the hot water heater even after wasting 3 days of both my time and leaving my tenant without hot water.

Of all days, my water heater quit working on Thanksgiving Day. I was in distress but then I remembered that I had this coverage but I figured with it being the holiday, their office would be closed. I decided to call anyway and to my surprise, my call was answered by a cheerful rep willing to help. I was ecstatic. She was right on it as far as setting up my claim and setting the expectations regarding getting an appointment set up. My water heater was repaired without incident. Smooth transaction. I'm so happy that I have this coverage.

Repair furnace - He called ahead, showed up on time, very polite, went straight to work and did a great job.

The first company did not come out, but I was very pleased with Crystal pool work. They asked for model number and came prepared to fix my problem. I have recommended your company to friends.

When I was sleeping early in the morning, I heard a noise with something sounding like bubbling and when I got up, I looked in my shower and saw what I thought was dirt on the ground. Later on when I was washing clothes and someone flushed the toilet, the bubbling sound happened again and fecal water was coming out of my shower and both bathtubs and the toilet was bubbling, it was non-stop for a few minutes. I called choice home warranty to see if they even covered the plumbing. I wasn't sure because I have not called about anything yet and not only did they cover it but they had a plumber call me back within the hour and he was at my house within two hours not even and fixed the problem very fast!

Had a problem with my Whirlpool washer. Called the claims department and told them about it and they asked some questions and that afternoon they emailed me a contact to make an appointment to get it fixed. The repair man showed up, fixed it with no charge to me and it is good. Very happy with the service.

This is the first experience I have using the policy and the promptness of your service and the ease that your customer service provides is really good. After using other companies and being disappointed, I am happily surprised that it is now actually working out.

Overall it was good. However a few things can be improved upon. First I was assigned a technician who does not service my area, so I had to call again to get a different technician. The 2nd technician I got delayed the service and I always felt like I had to wait just because I was coming via a Choice Home Warranty. Probably you can give a list of few service technicians to customer so we have a choice.

When we first talked to Choice we already were very happy about the knowledgeable sales person and the various options he showed us and gave a very good recommendation. After about 9 weeks we needed repair service. Since Choice did not have a technician available at that time for our particular appliance, they suggested that we choose our own pay and Choice would reimburse us. Work was done we talked to Malka another very efficient and courteous staff lady, who arranged for our reimbursement. We highly recommend Choice.

I was very pleased with the exceptional level of service. When I contacted Choice Home warranty about this on Sunday afternoon via email less than 4 hours later I received a phone call from J & J septic service and an email from Choice. By Monday at 11 am the septic tank had been pumped out and parts ordered for my system. I highly recommend Choice Home Warranty.

After hitting a brick wall in the beginning, due to no one in the area to do the job, my service experience took a complete u turn after receiving a call from Laura. She took things too a whole new level of customer satisfaction for me. One day later everything was fixed completely. Laura was VERY prompt, friendly and concern about my needs. Thanks Laura, you make Choice Warranty Company SHINE.

All of a sudden, my washer decided to go on the fritz. Submitted claim online (real easy) and received call from their claim department within the hour. Representative asked questions, assigned claim number and advised that we would receive call from repair technician within 48 hrs. Well, had technician at home within 48 hrs! Unfortunately, washer repair wasn't a cost efficient solution so they provided compensation instead. Considering that we had used the washer for 3+ years, compensation was fair. Very happy with Choice Warranty.

My refrigerator/freezer stopped working Sunday. I called Choice Home Warranty Sunday morning. The customer service girl gave me the appliance company to call. I called the appliance company and they came out Sunday afternoon. I called Choice Home Warranty Monday morning and they informed me the parts have been ordered for my appliance. I appreciate the work done to get my appliance repaired.

The initial Plumbing service company did not return my calls, including a message left on the emergency telephone number. CHW representative reassigned the work order to another company. The technician arrived within the quoted arrival time, he was pleasant and cleared the drains. All is well and thank you CHW...

Very Professional and friendly!

The reps were very nice and managed to find a tech that I made an appt with for Wednesday December 17 2014 at 8 am. This was my first time having to use my service contact. The process was easy to do. So far the experience was overall very good. This was a must need investment. The monthly payment is very manageable giving that I am a retiree and live on a limited income.

The Technician told me to inform the warranty company that free on gas is needed to refill and recharge. Please do the needful.

I received a call from the service company within two hours of opening a service ticket. The company was prompt, and thorough in determining the cause of the problem. We are very pleased and would recommend this company to others. Thank you!

Choice Home Warranty initially chose to have a local pool service company repair our inoperative pool heater. The chosen company was previously our pool service company and their work for us was unsatisfactory and we so advised Choice Warranty. They respected my advice and chose a company in another city approximately 70 miles away. That company would not make service calls that far away. So, Choice Warranty asked me to choose a repair service and I called the company that services our pool heater and they came to the house within 24 hours and effected the repairs. Choice then agreed to reimburse me for the amount of the repair over $45.00, which was great with me. The claim was approved and, as of this writing, the check will be mailed on or about 20 December. While 30 days from the approval date, that's Choice's policy and I will accept that. The great thing about Choice was their decision to permit me to choose the repair company and honor their invoice. Well Done!

Repair person came out and said my dryer vents needed to be cleaned on three separate calls. That is the reason why my dryer was not drying clothes. However they were able to do something to get it to work. On this last call the repairman came out, took my tenants money and said "you need to clean the vents, there is nothing I can do for you." They then said this was part of owner maintenance, so I called a separate company and the gentleman wrote a statement and took pictures and said "your vents are fine, the problem is with your dryer." I called Choice Home Warranty back and sent them statements and pictures and they said "no matter what your technician has found, we are going to take our tech's word for it." So now my tenant is out of 180 dollars for service calls and extra work that was not needed, and I am out of $550.00. I am cancelling my service today. (This is summarized, lot's more)

In reference to my claim in the month of November and December, I have nothing less to say but how remarkable the situation was handle. I had the best response time of the technician and customer service you could ask for. The customer service team was there to make sure my needs was met and the job had been taken care of. To me that made all the difference in the world. Just knowing that someone was really looking out for my concerns and to know that my washer and dryer claims were being adhere to. Thanks a bunch Choice Warranty for doing a great job. Keep up the good work. I am so pleased with the entire process and service that was given to me in my time of need.

Customer service and contractor were good. Not so happy that it takes 30 business days to get paid for non fixable items. I have to wait from Nov 17th to Jan 5th to get a new clothes dryer.

My furnace started making strange noises so I called Choice. They assigned an HVAC company in a few hours. King HVAC came out on Friday, the day after I called them, and diagnosed the problem as a bad blower on the fan. They returned the next day, which was a Saturday, and thank goodness they didn't wait till Monday because the furnace stopped working right before they arrived to replace the blower. If they hadn't been so responsive, I would have been without heat the whole weekend and it was cold outside. Thank you King Heating and Air Conditioning and Choice Home Warranty.

I called Home Tech Appliances from Gaston, SC at ** and spoke to Donald. He told me he was in my area and he could be at my home within 30 minutes. He did arrive in 30 minutes. He checked out my range and checked and had the required parts on his truck. He started the repair and had them completed in about 30 minutes. The range now works great. I would highly recommend this repair service and I would highly recommend Choice Home Warranty.

We did not have hot water. We called and a company was assigned quickly. The next day we received an appointment. They came out and were knowledgeable and was able to fix it. It felt so good to have hot water again.

I recently had a leak from under my garbage disposal. Choice sent me a plumber who diagnosed the problem quickly and replaced it for me without a problem. This particular contractor (Triumph Plumbing) has done work at my house before. I was completely satisfied with my service.

The furnace is now working properly and the leak is gone! Thanks Choice Home Warranty for your excellent service.

Choice Home Warranty is very quick to assign a claim number and get the proper technician out to your home for repair. The washing machine runs like a champ! It was spewing water everywhere!

I called this company at 8 AM on Tuesday December 9, 2014 and had a claims number within 15 minutes and a technician at my home by 12 noon. The technician that was assigned arrived promptly and had my heater working within one hour of arriving. After having a bad experience from another warranty company, I am looking forward to renewing.

Technician was very prompt. Went straight to the problem and solved it. Left the area very clean and tidy.