Choice Home Warranty Reviews

The technician arrived when scheduled and fixed the air conditioning within an hour. We were very relieved because outside temps were in the mid 90's.

While I had the unfortunate experience to have not one but two issues in the same week, I was able to get a sense of the type of service level Choice offered, since I was new to this company. I must say, right away they outperformed my prior experience with their prompt attention to my call and follow up. They had a technician scheduled and within 24 hrs I had a plan. The two service repairmen were local and were both professional and very knowledgeable. While one of the two issues were deemed unrepairable, I received a fair reimbursement towards a replacement (I always think it is undervalued but overall fine).

I will preface this report with a caution that seems everyone that gives them a bad review is deleted but here goes. Each time I called them for a problem to be fixed customer services was very prompt and courteous but when they sent out the "expert", said "expert" went on to tell me that he would be my go-to person for all problems in my home because nobody else would work for such a small amount that they were paid to come out. He then proceeded to tell me that we had to get our fridge "cleaned" before CHW would ok the "expensive" part so we would have to pay him $85 plus the $45 service fee and since he was also out for our toilet running we'd have to pay $45 more. He left with his check.

CHW claims representative were courteous and listened to the problem, and was prompt in assigning a technician to correct the problem. Problem was solved to satisfaction in 2 days after filing claim. Very satisfied with CHW service and would recommend it to others.

Dryer stop working. Called for service. They were very polite and willing to help me asap. The senior technician was excellent and sharp and explain in details why the dryer was not working. My experience with Choice Warranty was great. Will continue to used them.

AC not cooling well. The tech is very good and easy to talk too. I will recommend Choice Home Warranty to my relatives and friends.

Arrived on time... identified the problem, changed two switches. I asked if they would change the fixture in my carport.... fixed it... Courteous, quick, clean, gone 30 minutes top. Thanks, CHW... Top Drawer

CHW did an excellent job with my A/C repair. The customer service rep was friendly and seemed to care about my issue. The technician arrived on time for the scheduled appointment and was very knowledgeable about the issue. The repair was completed the same day. Excellent service all around!

Very prompt, very efficient. I will most certainly renew my contract for next year. I am very impressed and most satisfied with this company.

I filed a claim for a leak in walk-in shower and the service rep made the appointment quickly and was able to get the plumber to see me early. Fast response and service.

Choice contacted Commercial Development and Maintenance and an appointment was made for the next day, however a cancellation enabled the service to be moved up to the same day. The technician had trouble removing the knock out and didn't have a socket with sufficient torque to remove the old rod. As a result a 2nd appointment is required to complete the installation.

Quick, fast dispatch repair person.

A/C stopped working in the middle of summer. I submitted a claim and was assigned a technician within minutes. Service provider was very professional and fixed the issue quickly for the basic service call fee.

Called Choice to file claim. They contacted ACE Heating & Air to service unit. ACE found bad circuit board and had to order new part. Installed new part - works the way it should. Choice stands behind their warranty.

So far, I have been very pleased with the services I have received. The technicians have been professional and knowledgeable. I have referred several friends..

Air conditioner repair - Technician diagnosed the problem with a description from me, something a previous contractor was not able to do. He fixed the problem in short order.

I've had a couple of home warranty companies, and generally been pleased with the coverage and service levels, UNTIL Choice Home Warranty. Their company has a crew of "claim handlers" that specialize in finding any way possible to deny paying a claim. This is especially true concerning any repairs to your air conditioning equipment. First, they stopped covering the replacement of refrigerant that a covered repair caused. Next, when a leak in the coil was found (they didn't cover the cost of finding the leak, BTW), they said that any rust on the coil (and they had the technician take a photo) meant that the leak was due to lack of maintenance, and so weren't responsible for the repair. RUST? Maintenance can't do anything about RUST on a piece of equipment that is constantly exposed to moisture, it will eventually fail. Choice has apparently tried to shield themselves from paying for any repair and are counting on the isolated home owner not being able to pursue them in court. They have miscalculated.

We are a new customer and were referred by a friend. We are pleasantly surprised by the timely follow up from the customer service.

When I called about my roof was leaking, you guys handled it very fast. The person that you called to come out here was very nice, friendly on the phone to come out the same day and I really like that. Found the problem, fixed and told me what had happened, thanks again for your service.

We have had a few repairs in the last couple of months and they have ALL been completed in a timely manner and the companies we have had have been great. Thank you, I am a very satisfied customer and would recommend Choice Home Warranty to anyone considering it. I was very skeptical at first because I never heard of this company. So glad I have them.

I had to use a plumber on the weekend, but I still got reimbursed for services minus the standard copay! No questions asked!

I had my A/C and my plumbing issues repaired in one service call. The technician fixed both issues. The service was prompt and thorough.

I reported the problem to CHW and received an order number. The person taking the report was polite and advised e-mail would be sent. I made the appointment for the repair, and the repairman was prompt and very professional in completing the repair.

We have had Choice HW since early 2014 and have used them twice (plumbing problem and clothes washer problem). Both times the contractors responded in a short time. Each time the problem was solved and handled professionally.

Our clothes dryer was not operating. Lloyd's Appliance fixed the problem quickly (a shredded drum belt). Dryer works well and everyone is happy.

Choice Home Warranty was very prompt at getting a technician to my home to service my stand alone freezer. They also did follow up emails to make sure servicing company contacted me to set an appointment. The technician was very much qualified and timely. He made sure he let me know when the part will arrive, and when he will be able to return to complete service. This is my first experience with Choice Home Warranty, and I give them a rating of 10 with 10 being the most satisfied.

My disposal had stopped working. I called Choice Home Warranty and they contacted someone to come fix it right away!

I feel this is one of the best policies I purchased as a Retiree. It has definitely been a benefit to me. I've had several home repairs done with my policy. The customer service was immediate and without hassle. Especially recently with my air condition. I live in S.C. It's been 90 degree weather here. I was without air. Luckily it was minor, only needing Freon. However, paying $45 copay was far less than I would have paid if I didn't have CHW. I asked the repairman how much this would have been if I had to pay privately. He told I would have easily paid $400. This year I decided to pay for my policy for the year. It is well worth it. To me, it's already paid for itself. I'm very very pleased with my CHW WARRANTY.

Choice representatives dispatched someone within hours of my call. The repair person was knowledgeable and my washing machine was fixed the following day! Never had better service!

The situation was handled very efficiently. The problem was that the particular problem was not covered. This was my 1st claim and your staff made every effort to satisfy me. They offered to put some money toward the service. I wish it had been covered in full. I have two houses covered for 3 years with your company. Thank you.

Excellent service when my main circuit breaker went out on one of the hottest days of the summer to that point. Received a prompt response from the service company and was up and running with little delay.

Our garbage disposal was leaking so we called Choice Home Warranty and within two days a repairman arrived with a new garbage disposal which he installed.

Very timely, very pleasant, Plumber neat - are professional job. Thank You. Satisfied customer.

On 6/7 called for service for a broken pool pump. 3 contractors were assigned and none would come to repair. Had to call my own pool service and was finally repaired on 6/11. Filed reimbursement form on 7/15 and was advised total amount was approved. Thank you.

The customer service was outstanding. I had encountered a issue where the plumber wanted to upsell me a more expensive pump (probably should of) and the Plumber did not want to install a cheaper model. In a way I couldn't blame him and in the long run the better pump would of lasted longer. But if Choice Warranty wants to continue to add cheaper parts, I guess we just continue to call them. But long story short, they lined up another Plumber to perform the job and now I can at least be carefree that my basement does not flood. Thanks Choice Home Warranty for making it happen.

After having received numerous emails offering a discount in premium, called in asking if, having been grandfathered into a lower than current rate, I would be able to take advantage of the offer. I was told that my current premium discount exceeded the offer. While on the phone, I inquired about the free months I was to get for referring a friend with multiple properties. Customer service said they had no record of the referrals and asked the name and property addresses. I provided the information and within 72 hours I received a two-month extension. Kudos to your customer service team.

I placed my claim and received a call a few days later that they did not have a contractor. The rep at Choice was very polite and advise I could contact a service nearby and be reimbursed and explained in detail how that works. I'm very satisfied with the way they handled this.

Our air conditioner stopped working on 7/6/14. On 7/14/14, a technician came out and diagnosed the ac with a compressor port blow out. Choice Home Warranty denied the claim based on their claim that the compressor failure was due to a lightning strike. In order to prove a lightning strike, the compressor must be cut and examined which was not conducted. Choice now evolved their denial.The next denial was a power surge which also was not substantiated through actual physical evidence of a melted fuses or any other damage in the home. Exactly how can there be a power surge but no other damage to any other electronic device? Choice now continued their evolution of denial. The third denial was a Choice claim that something abnormal caused it to break.

All correspondence with Choice has been handled in a very timely manner, and I have recommended friends to contact you which I know one has, Brenda **.

During my recent contact with Choice Home, all persons that I spoke with have clearly demonstrated their comment to me, the customer and in consideration in doing so.

In June 2014 our tenant let us know that the downstairs a/c stopped cooling. I called CHW and was given the phone number of the technician to contact by the Customer Service Rep. He was very helpful and knowledgeable. I called the Air Condition and Heating Company. Due to the busy time of year the appointment had to be scheduled for the next day. The technician came and the problem was repaired within 1 hour. We were just thrilled. I even let him clean both units outside while he was there. It has been over a month and our tenant has not called. The technician did a wonderful job. Great job Choice Home Warranty!!

This was the best choice experience I have had yet. They addressed my issue, coordinated the appropriate contractor, and authorized repair with no fretting. This is the type of value and responsiveness I expect out of a home warranty. If all claims went this way, I would have no issues continuing my relationship with choice home warranty.

I am very satisfied with Choice. It was a weekend, plumber they referred us to did not respond but Choice stepped up to the plate and told us what to do. Now waiting on reimbursement.

I just left another home warranty after 5 years with them. I've only used Choice for one claim and it was a great experience. I can't believe how quickly Choice responded and how quickly the plumbing company took care of everything. I hope this is the beginning to a good working relationship with Choice because everything has started off great. Thanks.

I got a call from my wife screaming the AC quit. We live in Hot FLA. Got back home and I called @ about 8pm Fri, had a short hold, was told who was taking the service call. Fla Coast AC said to call to set time. Called FL coast and he said he would see me in the am. Was on time, fixed the unit, checked everything out and then it was a go. Paid my copay. Thanks for the fast turnaround. Pleasant service provider. Keep up the good work.

The company sent by Choice Warranty was very professional and arrived on time. For a plumbing company, is big. Problem solved.

First time using Choice Home Warranty, and totally impressed...will recommend to any homeowner. Service was prompt and courteous service call technician.

My AC was not cooling the house, which in Texas language means it was devilishly HOT!, so I called CHW and told them the situation. Even though it was the Fourth of July weekend, I got an immediate response from the assigned technician and was cool again within days! Thank you! Thank you because Texas heat ain't no joke!

After finding electric plugs not working in the garage, I called Choice Home Warranty and within a day, I had an order number and was called by the Electrician company to set up an appointment. The electrician was here the next day, found the problem, replaced the GCFI plug, and everything worked fine. Pleasant electrician and seemed quite competent.

I have 2 homes, both with Choice Home Warranties. I had a claim on one of my homes and had a terrible time getting anyone out there to work on the leaking sink. The repair comp they dispatched told me they would not do the work because Choice was so bad about paying the repair comp. He even said if he were me he would drop them. It took a couple weeks to get the leak fixed. I then had a claim on my fridge in the other house. The fridge was only 3 yrs old, but the elect system quit working (has a digital panel), anyway they tried every way in the world to keep from paying the claim. I had to call and complain and speak with a manager to get part of the claim paid.

I had a major water leak that occurred on a weekend and I was sure this would have to wait until Monday. I called Choice Home Warranty and there was a plumber at my residence on Sunday, the day after I called!! Excellent service, keep up the good work guys!!

CHW is a pleasure to work with. I can speak with people who understand me and the problem I am facing. They actually care about the issue and are great at resolving it. They have wonderful follow through.

A/C stopped working, phoned CHW early Friday morning. Agent took information, gave me a claim # and indicated they would contact a service provider who would contact me and gave their phone #. Provider was contacted and came by that afternoon. A/C up and running within an hour. Service provider was professional, very friendly and most knowledgeable. It was all good.

HRI was prompt and saved all of our food.

Like a lot of people, my ac broke down on the hottest day of the summer. I placed a service call to Choice Home Warranty and received the assigned company to fix my ac within 15 minutes. My ac was fixed within a day of the request. Not only I did not have to try to find a company to take care of the problem, service was fast. Choice Home Warranty is the way to go if you want to take care of your valuable home!

The best switch I ever made!!! As a real estate agent and educator I have dealt with a lot of companies so when I say this is the best company... take my word for it. I switched from AHS to Choice and I am enjoying great customer service and fast, quality response to my inquiries. Look no further - this is the BEST plan for your money.

Family heating & air responding same day with prompt and pro repair. Recommend them to anyone!!!

It was very easy to submit my claim online. The contact was set up quickly. The service person contacted me in a very acceptable amount of time and the service was performed within 2 days... which was also acceptable based on the type of problem we were having. Thank you for your prompt, courteous, helpful process.

The tech was running late however when he arrived, he found the problem and fixed it. Been doing fine ever since. Thank you.

Our fridge went out on a Saturday. I called and requested service under our Choice Warranty Plan. They assigned a contractor who after two days (Mon/Tues) did not return my calls. On Wed they assigned a new contractor who did come out on Wed. The contractor told me that the compressor was not working. He submitted info to Choice. On Thursday I was advised that they were not covering the claim as I had a clogged line and this was a maintenance issue. I called the contractor and he stated he did not tell them this and he would call them. I called for a supervisor on Thursday at around 4 pm and someone was supposed to call me back. On Friday I call and speak to a supervisor who states they claim is now denied as the freon is low and that is why the compressor isn't working.

My a/c motor went out, and it's 105 in Las Vegas, and CHW sent out a service tech. While the service company was a little difficult, I understand they are busy this time of year. CHW service rep Marcus solved all my issues. Thanks again CHW team!!!

I've utilized my Choice Home Warranty Total Protection Plan 3 times and it has really helped me to relax and not stress about the everyday worries of being a homeowner. As a relatively new homeowner, I can feel secure in my purchase of my home knowing I've got help when I need it.

I have a rental property and the AC unit upstairs was not cooling and a Choice Home Warranty got it up and running through one of their contractors and everyone is happy (it is warm in TX)! Thanks Choice Home Warranty.

I like Choice Warranty for the reasons that when you file a claim, they attend to the problem IMMEDIATELY. You do not have to wait forever. And they are all very courteous and helpful. I recommend Choice to my friends and families. Here in an example on one of my claims. We noticed that there was a A LEAK; LOOSE GASKET ON THE MOTOR TO THE FILTER. I called Choice and immediately sent a pool technician from Pinnacle Pool Spa was assigned. He came and he checked the problem, fixed the problem and hurray, the work was done. I did not have to wait long. In less than two days, the leak was fixed.

I am very happy I called Choice Home Warranty. Very fast respond. Thank you.

I had three different issues. The repairmen were prompt. Very pleasant and extremely helpful!!

A/C repair - The service was fast, courteous and professional.

This was my first time using the warranty. My outside air conditioning unit quit working. The repairman was at my residence the next day for repairs. The response was quick and the repairman was excellent. I might add that Robinson's was the company that responded for the repairs. I was very satisfied with everything and I have no complaints.

After my tenant called me about the garage door opener problem, I called Choice and they sent me an email with the number of the company right away. I gave it to my tenant and they made an appointment to have it fixed in no time. Choice followed up with another email to see that everything had been taken care of. Choice is just amazing beyond your expectation.

When I see Angie's List and others advertised, I know I have a better deal! Not only do I get immediate expert service from a qualified technician, but the service call only costs $45. You can't beat it

Robert did a wonderful job. My refrigerator is working. He is extremely accommodating and very neat. He came on time.

Called CHW late on Sunday evening after finding lots of standing water under the kitchen sink. CHW took my info and assigned a local plumbing company. The plumber called on Monday and scheduled a repair for Tuesday, Tuesday was fine since this wasn't an emergency, just an undetermined leak somewhere. The repair was on time, found the issue to be the disposal unit, had one on the truck and within 45 minutes all was back to normal. CHW honored their agreement and the only charge was the basic service fee. I couldn't be happier in which the matter was handled by CHW. Will I renew when the time comes? YOU BET I WILL!

I have had two claims within the last month. Not only did Choice Home Warranty make it easy to file those claims, they matched me with outstanding service personel.

The initial call was made on July 4th so I did not expect to hear from the technician until after the holiday weekend was over. I left a voice mail message on Sunday and received a return phone call the first thing Monday morning. I was pleasantly surprised that he was able to schedule an appointment within 2 hours and arrived promptly, taking care of the issue in less than 30 minutes. I appreciate this because it didn't tie up my husband's day waiting.

Received a call from the contractor on Friday... scheduled an appointment for Sunday morning... Washing machine was fixed... Thank you for the services provided!

As a new customer of Choice, I was anxious to see how my claim for an appliance needing repair would be handled. They took the information and promptly assigned a vendor. The vendor was excellent and prompt with the appointment. A part had to be ordered and the vendor informed me when it could be expected and installed. Very pleased with this experience.

I called on the weekend and had a tech out that Tues to diagnose and fix my dryer in less than 20 mins. I'd recommend the crew to others and Choice Warranty. They also showed up on time which is really good these days with any company.

Service provider came, conducted survey of pool issues, explained what was wrong/corrected it. Came in a timely manner. Some of the work needed on pool was not covered, according to service provider.

My dishwasher died. Called for service. Was pleasantly surprised at the help, attitude, and speed of service by the personnel answering my problems. There was not a problem in dealing with this. It was solved quickly and without problems.

My 15 year old microwave stopped working. I placed the claim online and someone was here within a couple of days. I was told that parts were no longer available and a check would be sent. New microwave. Happy customer.

The call center was quick and courteous. Took 4 days to fix the pool pump. But that was over a holiday weekend.

My ice maker was not working properly. A very polite technician came out to fix it and determined that I needed a new ice maker. Company ordered the part and within three days I had a new ice maker. I had a very pleasurable experience with Choice Home Warranty Service.

Choice home warranty is classic bait and switch. Aggressive sales guys will tell you all sorts of fairy tales to lure you in but when it's actually time to use the warranty you will find that there is some sort of contract that excludes almost all of the common problems that could possibly occur, or they will somehow tie whatever problem you have to items not covered. The contract is not something you will be shown until after you have paid. Don't fall for all the nice colored check boxes. The devil is in the details!!!

This company's salespeople took turns calling me on my cell, on my home phone and kept sending me emails for almost 3 months, finally I transferred all of my home warranty policies for my 4 houses to them couple of months ago. Today was my first time to call them. It's a 3-year new wash machine in my own house. The service guy came and said it was not caused by normal use, not covered by warranty. But my previous home warranty company had fixed it once for me about a year ago, for the exactly same problem: buttons blinking, washer wouldn't start. I had to call their service line, and was told they don't cover it.

I requested service because my air conditioner was working but not cooling. I did have yearly maintenance done a month ago but I was not impressed with their technicians. When I called Choice on Mon. June 30th they sent me a phone no. for a company and I called right away. That company said they would have someone arrive by 5:00 pm. No one came Mon, Tues. I called again on Wed. and was told someone would be there by 8pm. Thursday I still didn't have a technician (which was no Choice's fault). I called Choice back and they immediately referred me to another company. I spoke with them and the owner came out on Saturday, added 2 lbs. of freon and was done in 20 minutes. I was very pleased and would recommend J & L Service Co. to everyone.

Not a good Company! I have a Viking oven that cost 4,000 dollars. They couldn't find a Repairman to work on it so they offered me a 500.00 dollar buyout, which it should have been the maximum buyout they offer of 1,500 dollars. They then told me they already mailed out the 500.00 dollar buyout ... and it's been over 2 weeks and have received nothing. They then told me that they canceled my policy and I would not be getting a buyout from them ... Stay far away from this company as they are crooks!

I filed a claim and within a couple of days it was resolved. Even though the team who came to fix did not have parts, they ordered it and got it fixed the same day. Very satisfied with their service.

The water was leaking very bad. Your first contractor was unprofessional and claimed the problem is not covered. After calling your office again, the second contractor was extremely helpful and fixed the problem in a very professional manner. I was concerned about your service but sending the second contractor changed my mind for the best.

I Called in for Judy ** at app 10:30 on Wed Morning July 2. She cancer and I told the rep that. Van from Advantage Air arrived at 4:50 that afternoon and quickly diagnosed the problem and even found a problem that your last tech had created. They had the condenser fan motor running backward. One complaint that I have is that I had another policy sold for you to Mrs. H.J. ** of Longview and your rep was very rude and high pressure to an 84 year old woman and he probably negated a lot of work that I had done for your company, but Advantage Air and their service was great.

I requested service for a dryer problem. Service was assigned and my dryer was repaired.

Choice Home Warranty is no good I had it all this year but I put about three different claims in the last three months 1. for the water valves 2. for the water heater 3. for ac broke. They fix none of this. They charge service fee just to tell me I'm not cover plus the amount I paid yearly. So this warranty is just a piece of **. Don't ever buy this warranty, you just wasting the money.

Service man came on time. Was very friendly & courteous.

The lady that took my call was wonderful. She took care of my claim in just a few minutes.

I have had 3 home warranty companies. American Home Shield was great but the price is higher than others so I wanted to try a cheaper one. The first home warranty, RJR, I asked about coverage on pump in the basement. Was told all pumps are covered at purchase. At claim time, the pump was called a "sewer ejector unit" and was not covered. $1400.

Technician was prompt and professional.

The repairman for the AC came within two hours. He diagnosed the problem and talked to me about it. The repairs took some time, but that is to be expected as he had to go get a part. He was very conscientious and courteous.

The company responded quickly to my issue and they followed up with me to make sure everything went ok.

The tech was great. He fixed the problem.

Our dishwasher timer started "hanging up". We called Choice but they didn't have anyone in our area so said I could call whomever I wanted and they would reimburse us. I did and they did.

The service tech was on and evaluated the problem, and it was determined that it was not.

I had received a very knowledgeable agent and he fulfilled my needs properly.

The service was great. They called and personally told me when they were on their way. The tech told me what the problem was and gave me some tips of optimal service. Polite and professional, I am very happy with the service we received. Thank you so much.

Showed up on time and was very satisfied with the repairs...

This is a 15 year old Goodman Outside Compressor. The tech has been to my house 2 times and worked very hard each time. He is polite, knowledgeable, and does his work then cleans up and leaves. NO Problem with tech. However after cleaning the coils very good, replacing a capacitor, thermostat, filling the Freon, and other things the problem still exists. The unit is old and has been good service til this summer - now the outside compressor will run continuous trying to obtain the temperature requested, (78) degrees.

Kudos for a job well done!

Our kitchen sink backed up following dinner on June 26, and we were unable to wash dishes or operate the dishwasher...Yugg! I called but it was after hours and I did not expect anyone to answer the call. However the call was answered and I made the claim. I was advised the name and phone number of the assigned plumber and advised to follow up with him directly the following morning. Apparently the plumber was swamped and when I failed to get them on the phone, I called Choice and they got the plumber on the phone while I held. It was about (:30 AM. The plumber completed the job and was gone from my house by 11:45 AM. They ran 65 feet of sewer cable to achieve the fix. They were very nice and helpful and knew exactly what to do on their arrival. Thanks CHOICE Service Team! Great customer support!

I reported my AC problem 3 weeks ago, they dispatches a technicians to my house, twice for troubleshooting the problem. When the technician found that the AC unit need to be replaced, they refused to pay the cost.

I am really impressed with Choice Home Warranty. I bought this 3 and 1/2 year warranty in 2012 and have had claims that have been taken care of as soon as I called them. They are quick with assigning the claims to repairman and all the repairmen have responded quickly. I bought my daughter a 3 and 1/2 month Choice Home Warranty. She too has had a claim and they responded quickly. I would highly recommend this Warranty Company. I am a Realtor and recommend this warranty to all of my clients!

Broken "out of balance switch" was replaced. The "fail to complete second rinse" was not fixed. Too much trouble to reschedule, so I can live with current condition.

I was very pleased. The timing of the service was very good. Thanks for being so fast at getting my problem fixed as it was the hottest day we this year.

Service man checked out my AC and said the compressor was gone. He said it 'shorted to ground'. The claims department denied the claim saying the unit was not properly maintained. I change my filters and clean the coils periodically. I have never been told by the service men who check my unit that there was needed maintenance. I had the unit serviced in 2010, 2011, and 2013. There is nothing in the service manual that says compressors are not covered. I have cancelled my renewal for next year.

They came right away with my problem.

I can't believe this company has so many good reviews. They put you on hold repeatedly for 5 to 20 minutes until you are ready to give up. They interview technicians until one says the magic words allowing them to not pay because a PM was not performed. Any small missed PM like a corroded dryer is blamed for a more major repair issue. I feel their policies are a waste of money. I'll put future premiums in the bank and save for the next repair.

My A/C unit was blowing warm air and thanks to CHW there was a local technician at my home within 12 hours. The problem was repaired in a fast and professional manner. Thanks CHW!!

Our A/C unit quit working on a Saturday night and it is hot in Austin this time of year. I called Choice Home Warranty Sunday morning and by Sunday afternoon we had cool air again!

The technician referred to us from CHW was very prompt, professional and courteous. We have nine smoke alarms all together and they all were beeping and chirping. The technician found the "one" smoke alarm that was causing the problem. He changed the low battery, and blew out dust that had accumulated in the devise. Then he advised us on how to prevent possible problems in the future.

Always a great experience using your company and your vendors.

Collin Electrician's care/communication and resolving problem was excellent. Same time claim center person who taken care was in timely manner, same time. Let me tell you the plumbing system, Perry plumber not enough customer care and don't want do anything, and no solution covered yet. I hope will be taken care soon.

They did excellent job returning my call in timely manner and connect me to this contractor who was very cooperative and showed up next day at my lunch break. He found the problem really quick and fixed it for me.

Pilot flame on gas water heater had gone out. We called for service on a Friday afternoon about 3:00 pm central time. We had our heater light by Monday afternoon. We were very pleased with you're service! Thank you.

I have had 2 claims since being a customer. Both were handled promptly and the follow up was great. Thanks.

I called and talked with a Choice Home Warranty Representative to report a problem with my garbage disposal. I was given the name and number of the Plumbing Service that would be taking care of the problem. The Plumbing Service contacted me immediately to schedule the appointment. I asked if the service technician could come the next day at a specific time convenient for me. There was no problem. Technician came at time I requested and fixed my disposal. Was very friendly and professional.

I initially filed a claim with CHW in March of this year (2014) and was assigned a service company from Baton Rouge (I think it was M&G or something similar) who sent a technician down to check out the system. The first visit was more fact finding and he needed a part. Came back a second time, same story. This went on a time or two and finally he said we needed an entire heating system. "Parts were on order." Repeated calls to them were fruitless so I called CHW and was assigned Spears A/C & Appliance, Baton Rouge, which was a total disaster!

Great services and on time.

One of the best things about Choice is that I don't need to look for a plumber in an emergency. They do it for me. I love that. If there is a plumber you like he is always busy when you need him. Or retired. Or on vacation. Then you are left with the pennysaver ---iffy. Or a friend's recommendation. If they even know a good plumber. None of mine do. Choice sent Miracle Plumbers. They were very professional, neat, tidy, timely. Thank you, Choice. My toilet does NOT RUNNETH OVER.

My experience trying to get Choice Home Warranty to honor its home warranty contract has been a nightmare. They have looked for every way possible to avoid paying for the repair of my washing machine, including alleging "physical damage" because the door seal was no longer fitting. They said their policy doesn't cover damage to the door seal, but it does cover a malfunctioning computer control board. They are refusing to honor their contractual commitment to repair the control board that operates the machine. The agent actually said since the door seal doesn't fit and they won't repair it, they also won't repair the computer control board, which the contract says they should cover. They also do not readily allow anyone to speak to a supervisor. They all claim to be supervisors when you call. Only after insisting, I was actually transferred to someone who claimed to be a manager. This is a disreputable company. Avoid them like the plague.

The gentleman from Climate Control, LLC did an excellent job. He returned all of our calls, called the morning of the service, was right on time for the service call, and was very thorough. We appreciated his politeness and knowledge.

Response was immediate. Able to schedule appointment to have AC fixed.

The Drum from my washing machine stopped spinning. I went online and submitted a claim. Very quickly a technician was assigned to repair the washer. Because the washer was old and the repair will be costly, he recommended me to replace it. I agree with him and a check was sent to me almost enough to replace the washing machine. Everything went very nice. I recommend Choice Home Warranty to everybody.

I contacted CHW & was contacted by a plumbing company the same day. Appointment was set up for the following day. Technician came on time. After explaining about not getting enough water pressure flowing, the technician knew exactly what the problem was. All is well now in my home. I have told a friend about CHW who lives in Memphis, TN. He wants me to email CHW promotions to him, which I will be gladly to do.

Oven Repair - Service was fast even with two visits.

Our claim was responded to very quickly.

The technician was very good. He fixed the disposal and clogged drain in a timely manner.

Choice Home Warranty assigned a contractor for my repair about two business hours after my claim was submitted, which is excellent. The contractor gave me an appointment for that afternoon and missed the appointment, but this is not CHW's fault. He came the next morning and did a good job in fixing my problem.

After receiving such poor service from our previous home warranty company, I was hesitant to call when our A/C went out. But Choice made the repair easier than I imagined. The A/C unit was actually fixed the same day it broke. Thank you!

The contractor Green Line Mechanical was very professional, knew exactly what to look for, diagnosed the problem, fixed it and it only took a little while for the whole process to be completed. Very professional in every way.

I have shopped around for a good solid home warranty coverage and found Choice home warranty. The visits are not as costly as other warranty companies offer. The customer service desk is helpful and quick to respond to our needs. Both my daughter and I have used the service for plumbing and air conditioning. I do not want to go without it at this point as it has saved us hundreds of dollars.

Our dryer wasn't drying well so I called Choice Home Warranty and received a call in less than 10 minutes to set up an appt. The person who came was on time, well-mannered and extremely helpful. He even gave me pointers for longevity of my dryer. Great experience; thank you!

Tech was professional, prompt and knowledgeable. Found the problem and fixed it.

I was very happy with the timing and the repair of my AC. The thermostat was not working correctly and it was a Saturday. I didn't expect anyone to turn up until Monday, but an engineer arrived a couple of hours after my call, made the assessment and returned on Monday to replace the faulty thermostat. Can't ask for better service than that!

Prompt response, accurate diagnosis and immediate repair by courteous and competent technician sent by CHW. No further problems after repair in April (now it is June). Thanks!

Came in, diagnosed my problem in 2 min., ordered the part and returned in two days. Repair was done in 3-4 min. Efficient service.

My A/C unit shut down during the weekend and I called CHW to have someone come and look at it. Someone was out asap and the unit was repaired with days. It was very easy and no hassle. Even the contractor commented on how easy CHW is to deal with.

I was very shocked to see they actually use actual OEM parts. That's always a plus in my book. The contact between Choice and the repair facility went smoothly with no snags. Positive things to say about this company.

Best experience yet with contractor as far as troubleshoot and remedy of dishwasher not consistently draining. I have had this warranty for over 4 years and feels it is well worth the dollar value for peace of mind.

I am presently deployed and have been home only a month since March of 2013. So like most men especially military men, we hate not having control. My brother contacted me to let me know my A/C was inoperable. The peace of mind it gave me to say no problem, just call Choice Home Warranty and not have to worry about a ridiculous repair bill was invaluable. Within a day it was fixed and the $45 service charge didn't break the bank. This has to be one of the best forward thinking decisions I have ever made. I wish they did auto coverage!!

The tech showed up on time and was very knowledgeable. He was clean and did his job quickly. I was very happy with the service.

We called CHW when our A/C was leaking. They sent someone right out to check it. He was very professional and fixed it right away. We are very pleased with CHW. When you need them, they are there for you.

I have been w/ this company for a short period of time. However their service has been great!

I called on Thursday and a repairman was out the next day. He had to order a part for my Air Conditioner on Friday and completed the repair on Tuesday. I am very pleased with the service I received. It was prompt and the repairman was very professional. He made sure to ask if I had any question before he left.

AFTER 6 WEEKS WITHOUT A DRYER, $45 co-pay to have my dryer serviced, $45 co-pay to have the dryer electrical inspected, $180 at the laundromat, and intervention from the manager of vendor relations to intervene upon reviewing my unsatisfactory post on consumer affairs, my dryer was finally serviced with several new parts. The technician was extremely surprised to see that CHW did not replace the dryer as he had never seen a dryer with so many broken parts. It took him over two hours to repair the dryer because of all of the issues. The technician was very polite, prompt, professional, and helpful! I have absolutely no complaint with the technician or his company whatsoever. However, after 6 weeks of going to the laundromat at $30 a pop, plus the $90 total in co-pays, totaling $270, not to mention the mere inconvenience and waste of my time having to transport my laundry back and forth, I think I would have been much better off just purchasing a new dryer and not using CHW.

My washer was not working properly and my oven was broken all at the same time, I was so stressed. Fortunately I had Choice care. They are replacing both my washer and oven. I am just waiting on the check. What a blessing. Thank you Choice care.

I have used CHW since it came with the purchase of our new house last July. We have had a number of issues (a microwave, garage door opener, and garbage disposal) for which we have used the service and each time it worked out well. The service people were nice and did what they needed to do to resolve the problem. The only flaw in the system which can be frustrating when you have a problem that needs to be addressed immediately is the fact that often the service provided matched doesn't return calls or won't accept the job. This has happened to me several times. That means that it can take 2-4 days to get in touch with a service provider to schedule an appointment to fix whatever the issue is. CHW is on top of it with their calls and always gave me the next provider on their list, but I think that they should rate the providers responsiveness so they don't refer clients to providers who aren't going to respond or accept the job.

Dryer stop drying. Way too long wait for Customer service.

Called Friday because my toilet was leaking water at the base, the plumber called within 30 minutes afterwards and was on site less than 30 minutes later. They worked on the toilet in response with you and had to leave to get another piece for the toilet and had the work ready approximately 3 hours later. Although I had to call again on Saturday because the problem was not solved. I tried calling you, but no Operator answers the phone on weekends. I did write you a mail and became an automatic response. As long as I don't have to pay another service fee for a existing claim and you make the correct decision to solve this problem, I can highly recommend you further!!!!

My garbage disposal broke and my sink was about to overflow with dirty water. I called Choice for the first time ever and I thought I was gonna have to wait forever to get a plumber. Someone was at my house within two hours of my call to fix the disposal. The plumber determined that I needed a new one and got a quick approval and installed it right away (he had new ones in his van).

We had a not so good experience with the contractor that was sent to our home by Choice Home Warranty. We had to call our own contractor in to fix the problem. Many issues back and forth. My compliment goes the supervisor who handled our case at the end. She was very professional and considerate of our dilemma. She did authorize a $100.00 for time and trouble with the air-conditioner. She certainly understood our situation from the home owner side which felt good to know..

Reggie the plumber was a great company. He gave me time and came on time. Fast and friendly service. Great experience.

Called with a backed up toilet system and shower. Claim was taken at night and sent to a company that came over the next day and solved the issue. No complaints here!

Our air went out over the weekend and someone was there first thing Monday morning to take care if it. Everyone that handled my claim was very friendly and helpful. I have already recommended Choice Home Warranty to multiple family members.

No homeowner enjoys having things breakdown on them. I just had both my dishwasher and my A/C breakdown at the same time. When I called Choice Home Warranty to report both of these problems, I not only was treated with great respect and compassion, but they immediately sent out two service repairmen to fix both of the problems. I have been with this company for several years and have two long-term contracts with them for two different homes.

Service was amazing!! Within hours of calling the tech was here and had it fixed.

I received nothing but cooperation from Choice Home Warranty. The first claim broke down between the vendor and me. The second vendor was WONDERFUL, PRECISE, PROMPT and KNOWLEDGEABLE. I really appreciated how quickly Choice responded to the technicians results of the inoperable dryer and this all took place within a matter of hours! I am glad I made the decision to go with Choice Home Warranty.

They came out in a timely manner. Found the problem and order the part. Today they installed the heating element and the dryer is working now.

According to the policy that I have with Choice Home Warranty, they have to replace my broken unit. They find all kind of excuses not to cover the damage regardless the A/C clearly covered. I have heard the same story about this company from other people. Bad company, very bad company.

I recently requested a service call to have my air conditioner repaired. Choice Home Warranty dispatched a company the same day that I called . The repairman came the same day and my air conditioner was fixed early the next morning. I am a widow living on a fixed income and it gives me peace of mind knowing I can count on Choice Home Warranty for any problems around my any repairs I might need that are covered. I will certainly recommend Choice Home Warranty to my friends.

Once the proper service firm was assigned, service was prompt and efficient.

Yesterday I had my broken oven looked by the serviceman you dispatched. The man was very thorough and immediately diagnosed the problem. After some time on the phone he advised me parts were not available to repair my oven. I was very disappointed at first then he told me Choice would be in touch with me before days end. You were and expressed my problem fit into your buy-out program in the amount of $300. I thought this is fair and I will be able to pick me up a stove for that!

Recent air conditioning service - Provider appeared responsible, was helpful, courteous. Satisfied with his services.

We were very happy with the service. The repairman was very courteous and nice. The problem was resolved.

Choice sent A/C to Z out to look at it and they replaced it. They were very helpful and speedy in the fix.

The appliance tech located the issue and said what needed to be done. The problem with dryer was actually a bad breaker. He filed his paperwork and I called Choice. While I was on the phone with Choice, a Choice vendor called and scheduled a time to repair the breaker. I hope all of my calls go this well.

Had a problem with electrical. Responded quickly and resolved problem to mine and tenant's satisfaction.

My dryer machine stopped working, so I called the people of Choice Home Warranty. The customer service people handled the claim very fast and the contractors did the work in an excellent way... Is working as well as the first day.

I had four repairs done with CHW. Their level of respond was quick. Some of their contractors which do the repairs are not as they should be but when CHW is informed, they quickly assign another contractor. CHW should check their contractors' level of services to make sure their customers being happy and they might have been doing it but I am not aware of.

I have had Choice Home Warranty for almost one year and have been very satisfied with the service I have received each time I have made a claim. They're like my personal repair man! My issues have been resolved with no complications and the customer service is excellent. Anytime, any day, any problem. It's the best thing I've ever purchased for myself! It has paid for itself already and I haven't reached my one year anniversary date yet! It's well worth it!

I was very pleased with the work and the persons who did the work.. They called soon after I turned in my claim. They did the work in a timely manner. Everything was left clean, no messes. They even took all boxes and trash with them. I would welcome them back anytime. All things are working perfectly. I am glad I have Choice Home Warranty.

We came home from vacation late at night only to find our Air Conditioning system was not working. Living in the Deep South, nights can be sweltering! And it was - I called CHW first thing in the morning and our A/C was working right after lunchtime, even though we live on a remote Island in the Gulf of Mexico. I wish I had known that CHW was available by phone 24/7. I only noticed that while looking for their phone #. The technician was friendly, informative and courteous, and fixed the problem quickly.

When I needed service, I was told it is not covered. When I asked for refund, was told to wait 10 days.

The service on Choice part is good. The repair provider is experienced and friendly, too. If the repair provider could provide service sooner, it would even be better.

I am pleased with the service. It done timely manner. Thank you for Choice home warranty.

Choice Home Warranty is a SCAM. My water heater had a water leak at the bottom of the heater and flooded both my garage and bathroom next to the garage. I waited three days for Choice Home Warranty to replace my water heater, but instead I received an email. When I called them, they informed me that the water holding tank in the water heater was not covered. WHAT? Isn't the holding tank part of the water heater? STAY AWAY FROM Choice Home Warranty. It's a SCAM.

I had signed up with this company in hopes to keep repair cost down. Thought it was a great idea until my central air broke. So I called the company. They called a repairman to come out. That company never showed up. I had to call back up there to get another company. That repair guy came out the same day. I had to pay an extra $75 for a leak test. Now the repairman told me this company will not pay out to have anything totally repaired. He said they will come up with every excuse and reason not to. So after waiting A MONTH and me calling them asking what's going on, I FINALLY got the response of "well you had no fluid and it is a coil leak with some rust found..."

This is the second time since we have our warranty with CHW and each time they have been very helpful, courteous & very professional. They are easy to communicate with.

A/C - There was pretty good service and faster.

The customer service representative was very nice when I called and had a technician out as soon as possible.

Tech called to set up appointment the same day I submitted the claim. He was able to fit me in the very next day. The parts had to be purchased but he was still able to get the ice maker fixed to following day. Very professional and timely. Choice called to verify that a service tech was assigned and the repair was handled quickly.

As always, great service. My garbage disposal went bad. I submitted an online claim. I had a new garbage disposal installed one day later for $45. You can't beat that.

This was my first experience using Choice Home Warranty and I was very pleased with the service I received. I made the call and everything went just like they said it would from start to finish. The contractor that came out was very good and had my air conditioner up and running in no time.

This was our very first claim experience with Choice Home Warranty in which we like the quick responses, especially, email confirmations right away. We also like the conference calls with the repair company involved which clarifies everything. Also, there is no charge for recalls, if any, which is a good deal!!! Really, it was a very pleasant claim experience and we made the right "CHOICE".

I been waiting since June 6th for someone to repair my garage door, guess what, I am still waiting and no services and no followed up telephone call from Choice Home Warranty. If you know of another company with better response time, followed up on customer repair, please send that company to me.

I called Choice in about my second refrigerator and they put my claim in and sent me an email right away. I called the technician for an appointment and then came and looked at fridge and found out what the problem was. Then Choice followed with me and is sending me a check because the part won't be available til September. Choice was very professional and courtesy.

Mr. Roger, was very professional and explained things very well. If I have another A/C/Heating problem I would use Fresh Wind Heating & Air again.

My air conditioner was not cooling appropriately. I received immediate response. The technician called me immediately and was there when he said he would. He spent time diagnosing the problem and it was in good working condition afterwards.

I called Choice Home Warranty and reported that my A/C was not working. The representative that helped me was very courteous and professional. Without any major questions or problems, a claim was filed and it was just moments later that I was speaking with a repairman. I would recommend Choice to be your first choice.

Everything went exactly right. NO problems whatsoever. The service person called me the very next day, scheduled me for next day service. They came out as promise, fix the problems and now water is coming into my home. The service person was very professional and friendly. He assured me he knew what the problem was and the part was on his desk because of the info I had left on his answering service. Thanks Home Choice, my faith in your service has been renewed. Also, your customer service was professional and friendly with the willingness to help.

Called in a claim for my house because AC is not producing cold air the first time I turned it on this season. Repair person sent from one of Choice Home warranty suppliers. Diagnose made that cooling coil leaked freon and sent to Choice. Claim denied for "this is not normal wear and tear". I asked what is normal "wear and tear" and got no clear answer. Talked to manager at Choice and again got no relief. Told Manager I was extremely dissatisfied with their concern for my claim. Was told if I don't like my treatment, cancel the policy which I did that very day. Called back the next day and asked the manager how do I appeal their denial. Was told he can't waste time talking with me because I was not a customer, since my policy was cancelled the day before. Great customer service/concern!!! DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!!!

At rental property, there was a leak with the master toilet. The property management company reported it to you and you set up a plumbing company to take care of it.

Although your phone number was down for 2 days - you do need an alternative way to contact your organization as all of my food spoiled as my freezer/refrigerator died and I could not reach you to put in a claim and by the time I did and the service person could come out - none of the food could be saved. But as always once you responded, your service is spot on. You check to ensure I have been contacted - someone has showed up and at the end of the call, the job was completed. It also helps that the service work is done correctly too, but your service is great. Thanks.

My fridge stopped working on Sunday night and first thing Monday morning the service person was calling me to fix it. Great and fast service A+++++++