Choice Home Warranty Reviews

My AC stopped cooling. Choice arranged for a tech to come to evaluate the problem. Even after I told them to bring a ladder because the unit is located on the roof they didn't have a ladder. I was still charged $100 even though nothing was done. This happened 2 more times when Choice scheduled 2 more techs. Finally, after calling Choice multiple times explaining their techs didn't do anything I insisted on calling my own tech who came and diagnosed the problem after going up on the roof using their ladder.

The service tech, Edwin, from Proper Heating and Cooling was excellent. He communicated excellently, was polite and helpful. He demonstrated expertise and spent the time to figure out the problem. He clearly explained the issue and the parts needed to get the job done - it was a job he had done many times. He was friendly and demonstrated empathy for our situation: 90 degrees throughout our home. Unfortunately, Edwin was not permitted to return and service our unit, which remain non-functioning now over a week.

Arrived on time. Was very polite and knowledgeable. First look and the technician knew what the issue was. The technician said he needed to order a part for the microwave. Very professional, would highly recommend to family and Friends. Keep up the good work

The tech was great. He explained what the issue was as he showed it to me. And he also explained the process of getting it repaired. Everything went smoothly. Choice Home Warranty was good in making this process possible. I would recommend choice home warranty, they keep you updated on your schedule appointment and give information on the technician to contact. The overall process is very easy and worth it. Again the technician was awesome and very knowledgeable in what he was doing.

I have believed Choice as a friendly and helpful entity. That's why I have faithfully recommended CHW to my family and friends. What I like is the hassle-free service I receive from CHW. The staff show empathy for customer problems. Obviously, one gets to involve CHW when a problem arises.

Last time I had a problem with my tankless water heater, it took a long time before it was fixed. This time, I commend Choice Home Warranty's quick response to my appliance problem. Two days after I notified them, BIDWELL APPLIANCE REPAIR came and fixed the washing machine, John, the repair man was prompt, very knowledgeable, courteous, and affable. I would highly recommend Choice Home Warranty without reservation.

Was able to set up an appointment with a plumbing contractor for the next day. Everything was done on-line with Choice Home Warranty (never spoke to an agent). CHW keeps me apprised with emails and text messages. I've only been with CHW since September of 2024, but so far, I've had 3 claims (2 for electric issues and 1 for plumbing) and have been able to get everything fixed with no hassles! After reading some negative reviews about the plumber on Yelp, I was a little nervous, but he was friendly and professional, and was able to get water turned on to my house until he returns in 3 days with the needed part.

Do not purchase, they are quick to sell you a policy but their claims department takes forever to respond! I had Choice for about 5 years in my last home and I would at least get my money back most years, so I did a 5-year contract on my new townhome with a $45 service fee. Every time we call them about the AC, they take almost 2 days to send a technician. I live in Phoenix, AZ, where temperatures have been 117 degrees, even a few hours without AC is horrible. I have to end up calling MY ac guy to come out and fix it, which is also one of their vendors but doesn't like to work for Choice anymore because he says they don't pay a fair rate.

From filing the claim, to getting my appointment set up with a technician was very simple and easy using Choice warranty. Our technician was very knowledgeable and did a great job! I can always count on Choice warranty to send out good technicians. I am very pleased with the work they did. I will be recommending them to all my friends and family.

Choice Home Warranty Review. I have been a customer for years, paying for multiple policies with the expectation of having peace of mind and reliable coverage. Unfortunately, Choice Home Warranty has been a constant disappointment. They find reasons to decline most claims, even when the issue is legitimate and clearly covered in the policy. You end up paying premiums month after month, but when you actually need help, there are endless excuses and denials. It feels like you’re paying for nothing. This is not the dependable service they promise—save your money and look elsewhere.

Big difference, they speak clearly, in English language, polite, efficient, and professional. I left FAHW after 3 months to fix AC unit, and 8 weeks and still no refrigerator. So refreshing to switch to Choice who was highly recommended, and less money for more service coverage. Think about peace of mind and switch to Choice. So relieved.

We called in about our leaking refrigerator. A technician came by the next day and fixed the problem within an hour. Overall, it was a fast and efficient service. We are happy with the results, and we can recommend Choice Home Warranty to our friends and family.

For the past two years I have wondered if I did the right thing in getting a home warranty from CHW…. NOW I know I did. My water heater began leaking and when I filed a claim online, I was anticipating a big runaround. Nothing could be further from the truth. I was contacted by a CHW approved plumber WITHIN TEN MINUTES! He just happened to be at the Walmart 3/4 mile from my house and showed up for an inspection in less than 15minutes. He was very thorough with the inspection and told me what to expect next; that CHW would contact me. They did, and within 30 minutes. A follow up email detailed my responsibility to cover any material expenses related to the free replacement of the water heater itself. That is only $345; substantially less than the $746.90 water heater by itself (including tax).

I'm a new client that just signed up today. Process was very simple and straightforward. As my appliances get older, it is imperative that we have a warrant or replace our appliances every 3-5 years. Representative was very polite and not trying to push something onto me that I didn't need.

I signed up for Choice Home Warranty expecting honest coverage and peace of mind. Instead, I got false promises, blatant claim denials, and zero logic. Claim #1: Our water heater started making loud noises. We paid the $75 service fee, and their own technician concluded it needed to be replaced (~$2,000 cost). CHW offered only $300, claiming “lack of maintenance.” We provided proof of maintenance just 4 months earlier — they ignored it and gave us a “take it or leave it” ultimatum. Denying a claim their own tech confirmed is a textbook bad-faith refusal. Claim #2: A few months later, the water heater completely failed. Another $75 fee. Tech confirmed replacement was needed. CHW denied the claim, saying we didn’t do the “previous repair” from Claim #1 — a repair they never paid for.

The technician arrived onsite within the appointment time. The technician checked my AC unit in the attic and then checked the unit outside. He diagnosed the problem and quickly fixed it. His service is excellent, and I would recommend him to others.

Excellent online service, and I am waiting for them contacting a provider and then contacting me for scheduling the visit. So, I am waiting for the technician to come to my house and check my living room fan because is getting hot and smells like burned.

SCAM! I have been with Choice Home Warranty and My Refrigerator temp began fluctuating temps. They sent a Whirlpool company out 5 times and was unable to fix or even diagnose. They finally after 2.5 months sent another Company. That Company did not tell us what the problem was, but there is a part that will fix it. Choice Home Warranty denied claim. They said it was the compressor. They will not cover it because the compressor would have been going out without us even knowing prior to the beginning of Coverage. This problem with refrigerator started 6 weeks after paying for coverage. So you can sign up for coverage and then if they think it may have been going out and even if there was no symptoms. They won't replace the part. I sure got scammed!

After several attempts to clarify my repair which included a new Nest thermostat I was misquoted several times by the contractor. He was very confused by what was covered and what wasn’t covered and I feel that he was trying to overcharge me. I was informed to send a receipt in for my own purchase of the thermostat of which you would partially reimbursed me. This has been dragging on for almost 16 days and it’s still not resolved.

He was on time, polite and prompt in his assessment of the problem. Looking forward to wed when he plans on returning to correct the problem. Hope that you are as timely in approving his recommendations. Thank you for your timely response to my problem.

Had some electrical issues, Choice sent an electrician immediately. He was very knowledgeable and fixed the problem within 5 minutes. Issues were really small. We used Choice in the past and every time with good results. They really take care of their customers.

Original AC problem repaired but next day the AC unit would not start. Still waiting call back from Choice. But it is as only been 1 hours. Original problem was leaking inside unit of heat pump. Clogged drain. Cleared and cleaned and auto off switch installed (at extra cost).

Choice Home Warranty has not met my expectations. They don't return call or emails. I have a open claim since June 15 to get my oven repaired. They chose Flamingo service which is by far the worse. They have cancelled 3 times and it has been 2 months and my oven is still not repaired. I asked for a new oven since it has been 2 months but they won't comply. I guarantee the management of Choice Home Warranty wouldn't go 2 months without an oven but apparently they don't care about their customers. I would not recommend Choice Home Warranty.

With a hundred dollar deposit, and with finances being what they are I’m sure that going with home choice was the best decision I've made since purchasing my first home. They were able to get me a quick appointment and the tech that came out was not only helpful but reassuring.

Khalid was very informative, friendly and personable. He seemed like a friend and did the work quickly. He educated me on what went wrong with my appliance and why and gave me pointers on how to troubleshoot minor issues to better determine what the malfunction could be if it happened again.

I have a Kitchen Aid refrigerator, Contacted Choice when the LED lighting went out. Very quick in contacting Sloan Appliance and they were quick to come out, checked, ordered the part and made a quick repair. Live in Gilbert, SC. Choice Home Warranty is great home warranty with reasonable cost, $45.00 per month for all my appliances.

I was extremely disappointed to learn that my warranty did not cover the repair at the time of the original service. The technician informed me that they needed to submit a claim to Choice and wait for it to be reviewed and approved before proceeding with the repair. Due to this inconvenience, I have decided to cancel my coverage.

The guy came and found the problem. He had to order the parts so it would take a couple weeks before he could finish. The parts arrived so I put them aside and waited until my appointment. Finally the day came and he arrived bright and early and installed the parts.

I don't understand, why do they take over a company from Canoga Park, for an a/c repair in Rialto, Ca. if there are many companies in the area, who fix a/c???? That's the reason, because they are going to come to fix my a/c next WEDNESDAY... It's ABSURD. Thank You. G.T.

The plumber came in a timely manner. Very professional. We were surprised to find out that the fee went up. Please notify us before a business comes to our home. This will alleviate any confusion in the future. Thank you in advance for understanding our concerns.

I had a bad water heater. A plumber was sent out and my claim was approved! Heater shipped and installed in a timely manner! Good experience with the whole process! I have used Choice Warranty for many years and have never had a bad experience! I would gladly recommend Choice Warranty to anyone!

I have tried to make a few claims, and am always told they can not find anyone and I can do a reimbursement but it is not guaranteed they will cover it. My ac stopped working yesterday, I have an infant, and it was 90 degrees in my house. What’s the point if you can never get anyone when you need them. Do better.

Choice Home Warranty had me scheduled the next day for a service call. The technician was on time and very knowledgeable. Dryer was fixed and works great. I highly recommend Choice Home Warranty for a home warranty program to cover everything in your. I have been with them over 5 years now.

The appointment was kept as scheduled. The technician was Professional, thorough & informative. I would highly recommend this company. If any additional services are needed I would be happy to have them provided by the same company. I rate them at 5 stars.

Multiple attentive responses for claims. Reliable company technicians. No hassle business transactions for claim pay-out based on percentage. Total satisfaction with phone contacts and email communications. Recommended CHW to family and friends. Great company for Senior Citizens.

I bought Choice Home warranty for several years, they are professional and take care of their customers. 2 days ago had a serviceman come fix our faucet. Arrived when stated, diagnosed and fixed in a timely manner. Very friendly!!! Very pleased and highly recommended.

CONS 1.} Did not get phone calls as promised, making planning difficult. 5 to 7 days is too long to wait for next appointment to actually get the parts installed. Ejector pump failure lead to sewage overflow, tech did a terrible cleanup. PROS 2.} REPAIR SUCCESSFUL.

Filing claim was easy. Technician arrived late from time window that was given, otherwise it was a quick assessment of problem and diagnosis. Waiting for parts and follow up appointment. All was good with the claim and appointment. Now waiting for part and installation and testing to ensure problem is fixed.

Thank you. The technician was Friendly and Professional and did a very good job. Since the repairs was completed the Air conditioner unit has worked well. The technician also gave tips on keeping the unit working in optimum condition. Thank you again.

AC not working properly, running constantly, not cooling, limited air out of vents. Tech came twice, checked unit, said problem was due to air flow. Less air out of vents now than before call to CHW. Unit ran continuously from 830 am-6 pm, only cooled 2 degrees in home!

I don't think a review would be appropriate yet. The job is not complete. So far I'm very happy with what has occurred, but I still have a leaking toilet. Also for some reason the person that came, came to fix an AC unit not a leaking toilet. I will do a detailed review when the job is done.

Disappointed with Choice Home Warranty – First Claim Denied. I signed up for Choice Home Warranty with a start date of July 25, 2025. On July 27, my pool filter housing cracked, causing a leak. I filed a claim that same day. They denied it, claiming it was a “preexisting condition.” This is not true — no leak existed before July 27. Customers should know that the “preexisting condition” clause can be used to deny legitimate claims quickly.

Very cordial rep, performed work quickly and efficiently. Appointment was much later than scheduled and I would have liked to know earlier but am glad work done so quickly after I filed my claim. Completely satisfied. Would highly recommend him and his work.

When I made my claim, choice warrant was very fast to act. They make sure they choose the best technician to handle your need. They always make a follow up to make sure the work is done. I had a problem with my garage opener and the technician Jesus from Winston garage was so professional and ready to help. Will always recommend. Beautiful experience!

I am not happy with my last warranty claim experience. I have a washing machine that is making noise when it spins again after being "serviced" last year by a Choice technician. They obviously did not do the job well since I am having the same problem. A new technician came out to look at the issue and when he took the top off, he saw that there was a screw (tub bracket and screw) missing and tied with a couple zip ties. The new technician believes the previous technician lost or broke the bracket and screw and tried to "jury rig" it. The new technician submitted a claim for me to get a new tub bracket and screw but it was denied because I could not "prove" it was done by the previous technician. I even tried to dispute the claim but told according to the rules it is my responsibility.

Joseph from Gifted A/C handled my problem with concern and expediency! Not only did he send a great team, but knowing I couldn't sleep without A/C, he sent them the evening before the scheduled appointment. They went above and beyond adding freon and replacing a capacitor, they also changed my filter and vacuumed the coils! Thank you, again, Gifted A/C, and Choice Home Warranty.

Eyad was a pleasure to speak with. They offered a competitive monthly rate and a reasonable service call. I appreciate all the explanations of what is covered with the home. I bought the 3.5 year contract upfront and switched over with Choice today from another home warranty company that I’ve been having issues with.

I paid $65 for Jay your repairman to come out and tell me it couldn’t be repaired. And this is a wall mounted microwave above the range. And they’re telling me they won’t install it or hang it on the wall. Unacceptable. When you replace the water heater, don’t you install it? They’re sending me a check for 194.96. -$65 gives me 120.96 to buy a $500 microwave not acceptable. I took a five year warranty program. Told my son-in-law to buy a warranty program. Sent my friend Bert Moleneau to get a warranty program. I won’t be referring anymore people. Unhappy Customer. I believe the way I was treated unfairly, and wasn’t reimbursed sufficiently. Tom

Sent wrong company out first time. They showed up. Ask the problem.Collected fee and said they don't do that type of repair for Choice home warranty and left within 5 mins. Said they would input info in and have another company come out. To which they didn't, they put in they they serviced unit and left. Called back in to choice home warranty after few days and set up for a different company to come out and after a couple hours got an email saying they were sending the exact same company out.

I have had Choice since 2014. I haven’t had to call that many times. Things have usually been good. I called this week about my fridge and am waiting for the repair person to get the parts and come fix it. The only problem I have had in the past was with a water heater. My house was built in 1980 and was told that certain things needed to be done to meet today’s codes. It would cost me $1500. So, I just went to Home Depot, got a water heater and put in myself. What else would a 74 year old person do.

I was extremely happy with the service from APEX AC repair. They were efficient and communicative regarding what needed to be done. They found a small leak and added Freon. The technicians recommended maintenance on my unit and I will be happy to use them for this service.

Very professional and gave a good understanding of what was needing repair - he assessed the issue well. Nice person to have work on our appliances. My dispenser was in need of repair and the icemaker and I think that the technician was able to make a visit quickly.

Choice has taken advantage of my family on two separate occasions. The first involved my dryer a couple of years ago. The most recent involved my HVAC unit and being without air during 100 degree heat wave for over 6 weeks. Choice sent an unqualified contractor during my wait to repair a light switch and even that was not repaired properly. I have had to pay out of pocket on three separate occasions for my HVAC unit due to having a 92 yr old living in the house and needing air for obvious reasons. Choice procrastinated with the repairs for over 7 weeks until my policy was at the end and wanted me to renew. It is shameful how Choice continually deceives customers and take the hard earned money of people.

Representatives have been thoroughly knowledgeable in their inspection, assessment, and determination of necessary actions to be taken in either repair or replacement systems. I would highly recommend this agency to anyone who would have need of total household systems maintenance.

The claim creation process was easy and fast. An HVAC repair company was assigned very quickly (less than 4 hours on a Sunday) and an appointment was automatically set 4-days out. The technician arrived within the promised window and was able to diagnose and fix the problem in the compressor during the visit. The reason I did not give them 5 stars is because the appointment was set to 4 days out. The HVAC was down during a hot week. The job assignment should have been given to a company that can address the issue within 1-2 days. The company assigned was based 1.5hours away from our home’s location. I’m sure there would be better choices that are closer to my location who would have been able to get to the job sooner. Staying 4 days without AC with little kids and indoor temperatures reaching 88 degrees at night is not a low priority call in my view.

My freezer went out about 6 pm. I emailed Choice Warranty which I have been with for three years and got a response right away that a technician would be here the next day. Technician came and repaired it. Great service. They have repaired my air conditioner, my microwave, clogged sink. I am very happy with the choice I made purchasing this warranty.

Good at appliances. Bad at plumbing issues. At plumbing stoppage took 2 months to fix. Sent out multiple plumbers most didn't know anything about plumbing. Have had a water leak for 1.5 months still not fixed. Had plumber that was going to fix it. Choice said needed 2nd opinion. Been waiting 1.5 weeks on that still not happening. No other plumber yet. I can not shower, do laundry, wash dishes or flush toilet. I have no water. It's off because of leak!!!

Our A/C went out/ We have a medical issue at the house/ CHW approved us to go outside their network. We hired a TECH/ They were here with 8 hours / Found the problem/ Submitted to CHW/ They approved the repairs / And fixed that night....THANK YOU CHW.

Very good service. Gary was very knowledgeable about microwaves. He could tell by different electrical smells, what was wrong with it. He seemed like he had a lot of industry experience. He called before coming and was on time and courteous during his visit.

Tech came through on time and I mean at 7 am. Came in, evaluated the matter and took care of it within 30 min. So far the best tech I have had in awhile. I would recommend this tech for others as well.

Choice is very reliable. They have helped us with our AC unit and water heater. The technicians they assign know what they're doing. Claims are also processed in a timely manner. I highly recommend!

Jerry was very pleasant and informative. Easy to understand policy options and payment plans. Great explanations of what is and what is not covered. Simple and efficient sign up procedure. Looking forward to exceptional service from Choice Home Warranty.

The technician was excellent! He was knowledgeable, courteous, and efficient. He let us know when he would arrive, explained what he would be doing, and how long it would take. We paid our deductible before his arrival, he completed the repair and then followed up to make sure everything was working.

I had a technician come over today to check my stove gas stove and I found out that the igniter is the one that's leaking the gas so now I'm waiting for them to come back with the parts to replace my old one for the new one.. I think the guy's name was Kurt. He came the technician. He came to evaluate the situation with my stove. He was very nice and explained everything that he was doing and needed to be done to get my stove back and working order so now I'm just waiting for them to approve the igniter for my stove so he can come and replace it...

I have not had issues with CHW. Technicians are assigned usually within 48 hours. The technicians are very professional and knowledgeable about the product they are repairing. I had two companies before CHW and I don’t plan to change. My siblings now have CHW.

We requested a service and we had an appointment scheduled for a couple of days later. Our service was on time and had the accessory in his van for a quick change. Our refrigerator has been working as normal, after weeks of our refrigerator not working properly.

Replaced thermostats but this only temporarily fixed the HVAC. System tripped breaker a few hours later. JOB IS NOT DONE. Contractor will reschedule.

This insurance is a waste of money. Choice has never been able to find a technician to come to our house to service our broken appliances. We have had to find our own technician. We have filed claims and they always find a reason to deny them, even when the reason they deny does not agree with the technician. We will not be renewing with this company. Sorry we wasted the money.

My A/C stopped working on a Wednesday evening. A repairman came to my house from Marathon Heating and Cooling at 1015 am the next morning and fixed it. He said he had to replace a couple fuses and repair some wiring. He was prompt, efficient, and professional.

Well, this technician was very professional and actually did a thorough examination. He was pretty sure what the problem was by hearing the loud noise coming from the air conditioner. He conducted numerous tests outside and inside the garage. Thank you for letting me pick someone who was a professional at his job.

Eben was very courteous and knowledgeable and helped us with the a/c issue we had. He did not rush us at all while on a very hot day as we explained why we wanted him to check out the a/c in our new home. Hope he will be the one to come if we ever need more help at our new place. He and I had a very informative conversation about air conditioning in general and was patient with all my questions.

I contacted your company three days ago numerous times. They promised someone is going to send me an email or contact me regarding my plumbing issue. So far nothing happens. I’m not sure if the problem is going to get from bad to worse. Please let me know one way or another. Theresa ** claim # **.

Very professional. Very nice techs. Came on time and got the job done. Returned calls. Put me at ease. I would recommend the service to family and friends. I am glad I signed up for their service and they were happy to help with my concerns with great professionalism,

I am extremely disappointed with the service provided by Choice Home Warranty and their assigned contractor, Clockwise Plumbing in Dallas, Texas. My recent experience with a simple faucet leak claim has highlighted their lack of professionalism and unwillingness to fulfill the terms of their contract. After reporting the issue, it took two weeks and one cancellation before the contractor finally showed up. Upon arrival, the technician examined the faucet and began asking irrelevant questions, such as whether I had installed the faucet myself or if it came with the house, and whether I was the original owner of the property.

Everything was great when he came, replaced a part, BUT the heat pump still makes the same noise as before. I sent two requests through the website with no response, so I just called today and got a person who said they would take care of it. She could not tell if my follow-up requests went through the website o.k. Can you check.

CHW always find a reason not to cover the claim. We signed up for five years and have four accounts with them. Two accounts are coming up for renewal and we will not renew. The reason why, eight out of ten claims are not covered. As advertised, if there's wear and tear, trust me, it's not covered. They will find a reason not to pay for it and you can not talk to the department who determines that. They give you a no sense reason and done with you. I would not recommend this company. Go somewhere else.

The technician sent to fix my a/c was very professional and knowledgeable. The process from diagnosis to fixing the problem was very quick and settled within hours. Choice home warranty covered the entire cost of the condenser motor. I was pleasantly surprised.

Why do we have a home warranty if we are going to get denied all the time. My issue was my refrigerator was not cooling effectively and efficiently. This was due to normal wear and tear. It was denied as there was a tear, from normal wear and tear, in the seal. The tear, from normal wear and tear, caused the other issues. I was not happy with the initial agent I was assigned. When I emailed the other agent involved in my case, I never received any reply. Another agent contacted me back and was professional. This agent explained all the issues and was polite about it. They were informative and didn't seem annoyed to explain. They were willing to listen to my rebuttal and didn't shut me down. Overall, It was never covered.

Choice Home really went 100 yards to see that a Service call was answered in a timely manner, customer service was in touch with me from the time I called in my claim until they was able to find a technician, I was offered the ability to find a technician and I would be reimbursed for it but before I decided to consider the offer they had located a technician. I think this was great service due to the high call for technicians doing this heat crisis. Thanks Choice for the Quick Response for my air conditioning problem. From the customer service to the technician I received the utmost consideration in every aspect.

The technician was knowledgeable about the issues, he was straight forward and not pushing additional services that were not really needed, quick in the assessment and completing the task. The dispatch team did have to reschedule my appointment a couple times because of conflicts with schedule!

The technician was the first to actually fix my shower after 3 other plumbers came out and collected the copay. Choice needs to stop wasting money on substandard workers. The last guy actually cut a hole in the back of my shower wall to not even fix the problem.

Got an appointment the day after I put in the claim. The technician can at the very last hour of the time frame. He had to order the part, so the problem is not yet fixed. Choice was excellent in locating someone fast. It has been 2 days since the tech arrived so just waiting for the part to come in.

Our tech was thorough and explanatory. He showed me everything he was doing, talked me through the process and gave me some tips for our freezer that he was working on. Great tech and very thorough. He took care of our problem, and showed us how to continue to monitor for future challenges.

HVAC not cooling - downstairs unit. Compressor/Condenser Fan unit not activating. Air Now Heating and Cooling arrived at the beginning of the service window. Diagnosed the problem very quickly - broken control wire. The tech checked the rest of the system for function and refrigerant pressures. Great experience.

Not happy that the plumbers had to sit by & wait, wait, wait until Choice approved & gave them the go—ahead. And then they couldn’t proceed with all the necessary work because it wasn’t approved. This was while my leak continued! Don’t recommend Choice Warranty.

Technician did a great job in locating all the issues; it’s you guys that are not honoring the repairs. I’m very disappointed and not sure with the great service I have received in the past it has turned to this. And that’s being FAIR! I expect more than a quick message telling me that my service will not be honored. I don’t understand.

Tech arrived within the time frame, couldn't really do anything so we spent 85 dollars for them to come out to check the system. We had some standing water in our crawl space where our ducts are so now we can’t get them checked. Wish y'all offered service to fix the plumbing/water in the crawl space, it would’ve been convenient but other than that really please with him letting us know instead of just being like fake and saying some “everything looks good”. I called to ask if y'all offer those services & someone told me that if I'm not in the livable space then no. So now we’re out 85 dollars. Have another problem & now will have to spend another 85 dollars for when we get the problem fixed.

Surprisingly, it was simple to put a claim in and the service text actually showed up and did a real good job. My previous home Warranty I’m still waiting for service text to show up. Following the claim on the app was simple. Was able to pick my own times.

Updated on 08/15/2025: The second tech that was sent to diagnose the problem with my refrigerator was on point, my problem is my family being without a refrigerator from August 1 until now still probably having to wait another 3 weeks. I’ve lost food waiting on the response time from Choice Warranty which I’m not being compensated for.

I broke my glass stove top by accident. In order to see if it was covered I filed a claim with CHW. They were quick to send a tech out to evaluate. A day or 2 later, I was informed by phone and email that it was not covered due to normal ware & tear or, equipment failure. A decision I more or less expected. It was all done quickly and professionally. I couldn't ask for more.

Great company. Very friendly. Quick to respond. Would call them if I had some work to do that wasn’t covered on my plan. Explained everything they were doing and the reasons thoroughly. Cleaned up after themselves and didn’t leave any mess behind. Would recommend them to others.

Workers (Ahmed & his partner) did not, introduce themselves, they had no paperwork to show, no ID for themselves or the company. I only got first names when I ask. This is the 2nd time I've used my service and I plan to keep it, but in this day and time, we must be careful. Problem solved. Yes. Thanks for that. Didn't receive any warranty or guarantee, verbal or written.

I have been with Choice for a couple of years, and I haven't had anything but positive interactions with them. When I file a claim, it is handled promptly. For example, the past two months have been hectic. My Tankless Hot Water Heater went out, and a few weeks later, one of my AC units stopped working. I found out that the problem was electrical. And last but not least, hopefully, my refrigerator and freezer went out today. Despite everything going on, I haven't had any issues with filing a claim.

Choice Warranty is awful. Will never deal with them again . It was 7 days and still no technician had to find one on my own. I was promised in the contract 24 to 48 hrs. That did not happen. My technician tried to e-mail his diagnosis. Would never go thru so I mailed a copy of his report. Still no results from CHW. Would like to be re-imbursed as soon as possible--my #**--work order **. Would someone contact me as to the status of my claim. Patricia

A little disappointed regarding the time I opened a claim and when the technician arrived. We took his advice and called him with the codes that appeared on the display. He said he would call me back and never did. His return appointment was canceled, and we were assigned a different company and technician with a different appointment date. The second technician arrived on time and completed the repair. The second technician was polite and proficient.

Choice Home Warranty is not a good choice. They don't allow you to choose your contractor and they are not customer-oriented. If you have an issue, they will appear to try to resolve it. They have nothing but resolution managers who only manage to give you the run around. Yes, they have a few good technicians, but they also have companies that don't do the work. I was a new customer who requested service for my refrigerator and they assigned a company that pretended to fix the issue. It has been approximately 1 months trying to get Choice to send a competent service provider. When the first 🥇 company failed, I requested a different one; they didn't show up for the scheduled appointment. I was told that I could pay for a company I choose to come out to provide a report and they would reimburse the service fee. I did and they denied the claim. Where are the service fees I paid for their assigned companies?

There is no repair review to do since Choice refused to do the repair "due to poor maintenance of my ice maker". The ice maker has never been repaired and was approximately 7 years old and worked until it didn't. It was kept clean and in working order so I considered it to be properly maintained. Choice will almost always have a reason not to repair anything expensive and this is another example.

The person I talked to was very helpful. I told her that my air-condition was not cooling and she got all the information. She got to it right away. She was very helpful. She said a technician would be assigned to my claim. Thank you for your service. Good bye.

I decided to join Choice Home Warranty program as it was easy and problem free. I have been with another company and it was becoming more and more difficult to work with them. Having a household problem is a challenge in itself but to have to negotiate getting a company to stand by their contractual terms is not how l want to do business. I have not had to use Choice yet, in fact my membership starts September 1, 2025. I look forward to a positive and professional experience.

Our technician arrived within the appointed time. He called before arrival with ETA. Examined our issue, repaired our dishwasher and explained plan to maintain a several more uses of life for our dishwasher! Would appreciate this technician with any appliance issues in the future!

Filed claim. Stove last worked 7/7/2025. Was scheduled within a week. Repair tech two weeks out. Never showed. Called CHW. Had another scheduled the next week. Showed up as scheduled. Parts not available. CHW offered amount to be a Lowe's gift card by email. Still haven't received. Called CHW, was told that it would take up to 30 days for them to sent the gift card by email. Still waiting a month later. Not able to use range.

Technician was amazing! Performed the work with professionalism! WEnt above and beyond on their service they provided. They showed up timely and did the job with excellence. They cleaned up after themselves well and communicated throughout the job. For a provider provided by a warranty company, they were great! I would choose to use them again outside of warranty work.

Mac was the repair technician. He was on time, communicated when he would arrive, was polite, friendly and knowledgeable. He was able to fix the problem with our refrigerator. He also offered advice on how to maintain the appliance with cleaning and temperature recommendations.

I was super impressed with the technician sent by Choice Home Warranty, by FAR he was the most respectful, courteous, clean, and knowledgeable repairman I've ever had in my home; mind you I'm 70 years old so I've had the need for a few repairs over the years. Israel kept me informed of what he did, parts needed, expected timeline for those ordered, process to follow, CLEANED UP AFTER HIMSELF. I hope that in the future as I have the need for warranty services I will be as blessed to receive such good service.

Titan Mechanical showed up on time. They were professional and completed the job timely and efficiently. He explained what the issue was. The issue was fixed and our AC is working great! I would highly recommend them to anyone needing their AC fixed.

Very please with the service received. The technician was efficient and professional. The process to set up the claim with Choice Home Warranty was easy as well. I was able to select from available appointment times that fit my schedule. The technician arrived during the allotted time.

The assigned GE technician assessed the problem on first visit and ordered parts on the spot. He then scheduled a second appointment to install parts. He was on time and made my 10-year-old microwave oven as good as new. I paid nothing under Choice Home Warranty.

Our dryer was making a screeching noise. I made an appointment & Paris online. There was a follow-up email confirming the appointment. The technician was knowledgeable & efficient. He was cheerful & explaining to us the problem. Dryer works fine now.

I purchased 2 plans for 2 houses. Moe was quick to call and offer a huge discount for multiple policies. I like that! I’m a return customer so I know firsthand they are great to work with. I know if I ever need them (which I pray I don’t), I’m in great hands!

My kitchen sink was not draining properly! Called your company, and within a couple hours, I had an appointment set up for the next morning! Brandon showed up on time, and was more than polite! Very pleased with the turn around time. Would highly recommend Choice to anyone making a decision regarding a home warranty!

Richard was great explaining the warranty to me. After all questions was answered I feel this is a good choice. I been comparing several other warranty plans and reading the reviews. The others couldn't beat the price I was quoted by Choice. I'm satisfied choosing this warranty.

The process to stay a claim was very easy. The technician was very professional and identified the problem. He was able to fix the issue in one trip. It wasn't as bad as I thought. He did an excellent job! He was respectful of my property and was very polite.

The technician that we had was from KENT LLC. The technician was really great and he worked with our schedule. He explained to us what the issue was with our oven and how he fixed it. Our oven has been out for a couple weeks and now it is finally fixed. We appreciate you for your services KENT LLC.

The Sales Person was very friendly and helpful in explaining all the benefits available with the plan. I called because I know of their reputation. They send quality repair companies to address your issues. My last insurance company sent second rate handymen.

I called today from hearing about your company on Clark Howard podcast. In the past, I have used 2 different companies for home warranties. The first one was for a rental property. The second one was for my current home. I won’t mention the companies other than to say the one for my rental was better than my last experience with my home.

The system is easy to use, with my last issue, someone did come out days later. I do think that they should cover more things with the amount of money that’s paid to them. I’ve had my house for a few years and they’ve come in pretty handy. Normally, the service is handled within days.

The tech you sent out arrived promptly on time. We went into the washroom and started the machine. After several starts and stops, it started to spin and it sounded a jet engine plus the rattling of the bearings. He stated that it was cheaper to buy another one than to try to repair all of this ones problems. I later received your notification that I would be receiving a Lowe's Gift Card for $406.00 to replace the machine. However, when I tried to complete the Service Evaluation form, I was unable to send it because the form required a copy (picture) of the sales ticket for the new machine. I can send it after I receive the car for the $406.00 because I need that to purchase the new machine, hoses, accessories, fees and taxes. Thanks for the prompt service and the tech to check it out.

The 2 gentlemen were very nice, polite very attentive, on time as well. I would definitely recommend them, I would probably request this company if need be in the future, they even asked for paper towel to clean after themselves, very nice experience.

I'm on my second contract with Choice Warranty; I renewed because the service from this company has been outstanding. Their website is easy to use and they respond quickly. The technicians they supply have been top notch, friendly and truly concerned with providing me the best service. I would highly recommend them as a worry free solution to any problems you face as a home owner.

Applying was very easy over the internet. I have not used the service yet, but am looking forward to its use if appliance needs service. The staff was most helpful and very professional. The cost for the service is very reasonable.

Integrity is the key. Vlad has serviced our Sub Zero with skill, knowledge and success. He uses resources to confirm his testing of the processes causing problems. I would always want Vlad to be assigned for our refrigerator service. He knows SubZero. Thank you. 🐝

Garage door broke. He looked at it ....Told us what was wrong..Then went to work and fixed it. It was just that easy.. He was very pleasant, knew his business,.I would recommend this company and young man very highly.

We had a great experience with Choice Home Warranty. We had the faucets in our laundry room leaking water from the faucet junction with the water line. The water was leaking down through the wall and into our basement and dripping on our water heater off the water lines. We called in the work order and texted with a Choice representative to explain urgency. They assigned technicians who came out the next morning, first thing and reported to Choice their findings. Choice approved replacing the faucets and they went right to work. The technicians were both very courteous and knowledgeable and made the repair in short order. We really appreciated Choice getting technicians out so quickly and getting the repair done.

I had a great experience with Latasha ** today. She was very knowledgeable about the plans and discounts available to me. She articulated perfectly the plan options and coverages available as well. I left a popular, national named warranty service to come to CHW. I'm very excited about the savings and service. She should be employee of the month!

Julian with Sentinel Plumbing was very prompt, polite and courteous. He arrived on time and did let me know about 30 minutes ahead of arrival. Diagnosed the problem and fixed it quickly. He took pictures and texted to me. I really appreciate the very good service.

I had a problem with my freezer. I called Choice Home Warranty and submitted a claim. I got an email saying that they were going to be sending my request to a service company. There was an appointment set up for the next day. At about 11:30 am the technician arrived and checked the freezer and found the problem. He turned in the report to warranty company. That afternoon there was a email indicating that they had received the report and that they would be sending payment within 30 days.

I’ve been using CHW for years and have been very satisfied with their service. The online claims process is simple, and they’re quick to schedule technicians—even during the peak summer months when AC issues are common. I highly recommend CHW. Very nice experience!

Nobody, company or policy will be perfect. A prior issue caused them to lose my business - but after several months, I realized I may have acted too hastily. One issues, within multiple other claim (without a hitch) deserves a little grace. Jeremy ** LISTENED and acknowledge fault (on behalf of CHW), even though I did not even know him with my prior membership. Furthermore, he made every effort to make up for the past and to regain my trust and business. Most of the online sites indicate clearly that CHW is one of the best! But I have looked around and tried a few and I would say, "They are the best!!"

If I could give Zero Stars, I would. This is my first experience with Choice Home Warranty and it has been awful. They denied my claim without any basis and so far waited 2 days to try to speak to a Case Manager. Unfortunately I am tied to this warranty for 1 year, but unless they improve their service I will not renew.

I would never recommend Choice Home Warranty. I submitted for a recurring issue with my dryer. The appliance has consistently stopped functioning after running for only a few minutes. Approximately two weeks after the claim was filed, a technician visited and diagnosed the issue as potentially being related to faulty sensors. He replaced the sensors and advised me to contact him if the problem persisted. Unfortunately, the issue remained unresolved-the dryer continued to shut off prematurely. I promptly informed the technician, who stated he would return in two weeks for further investigation.

The technician was PHENOMENAL! The issue is my microwave is no good and they only gave me $194 to replace it but then they don't reinstall the microwave. You have to pay for that separately after paying a $100 service fee, not to mention you already paid money for the original contract. The consumer definitely getting robbed with these home warranties.

Our overall experience was good. If I had to note one area for improvement, it would be the time it took to schedule the appointment. It was about two weeks from the report date, which may not seem long, but when you're without a dryer and need to do laundry, it feels like an eternity.

Top Notch Plumbing and Perfection a plumbing recently serviced my homes and all went great. Service was performed on the day the parts arrived. It was easy to schedule and technicians were nice. I recommend Choice Warranty to friends and family. Thanks.

Choice sent a crew that was prompt and able to fix the problem, first try. Great service from CHOICE and easy to use their online claim request form. It is nice that they offer a reimbursement option but I find it easier to just let the contractor come.

Carlos was very polite, professional & explained what he was checking & why. Arrived on time & informed me of the next step in repair process. He informed me what would be done if the repair parts were available & what most likely would be the process if parts could not be obtained.

I was amazed to receive a call from the company within an hour of submitting my claim. The technicians was in and out of my home within hours after submitting the claim. I applaud Choice Warranty for fast service. I have had nothing but stellar service.

Do not waste your time signing up with Choice. They lie about what has happened to your equipment so they won’t have to pay you. I will never use them again. Beware because you shouldn’t either. Save your money. I had to check four stars in order to submit my review. Otherwise it wouldn’t let me.

I have been quite happy with Choice over the years. There have been a few times when I waited a bit longer than I would've liked but overall the plan paid for itself pretty quickly. I got replacement parts as needed. When my dishwasher and air conditioning unit needed new parts, the expense was covered.

I am very pleased with my Choice Home Warranty. My claim was approved and a plumber arrived the next day. There was a leak under my bathroom sink. The plumber stopped the leak and replaced a broken pipe. He solved the problem quickly and efficiently. I only had to pay the $65 service fee.

Being accurate and fair CHW has always interpreted the contract to work for them and not the customer. Had me to pay for a service fee and turned around and denied the claim saying it was not covered when in the request I stated that it was my exhaust fan over my cook top. This is not the first time this has happened and I will not renew with CHW nor recommend them to anybody in my vast network.

I have been with Choice Home Warranty for almost 2 1/2 years. We have had several of our appliances serviced and I have been pleased with the technicians that were sent out to repair our appliances, I have only been disappointed one time. We had a refrigerator that needed a seal on one of the french doors. I was told that it appeared that we had done something to the door and damaged it, They said that they were having problems locating the part that needed to be replaced. I called the company that did the inspection of our refrigerator and got the part number. i then made a call the the manufacturer of the refrigerator and ordered the part. We installed the part and the refrigerator is door seals like it should.

The service set up was great but had a issue with the stove--oven and burners and the stove is almost 20 years old and they didn't want to replace it....band aid on a gunshot wound..I've never used this warranty before. Again the service set up was great and the deductible was fair. I guess when it completely fails on Thanksgiving I will give them a buzz

Choice always responds in a timely manner and sends qualified people to assist. I have never had an issue using them. I recommend them any time. I have been using them for years. Customer service is very helpful. I really appreciate them....

Rylie stayed in touch and updated the information as needed regarding scheduling and follow up. He was on time and explained his findings well. Unfortunately my system is so old that it will be difficult and expensive to fix and he explained that well and showed me pictures.

Very professional and positive. Explained the problem and the options I had available. Listen and handled my concerns. Carry through on all tasks that I had. Learned a lot concerning the problems that I needed to take care of. There were no problems with his visit.

My claim was denied, I made a phone call to speak with someone about it, still waiting on the call. The personnel that went to my house was more worried about offering other services than what he went to go fix. I spoke to him after I was denied the claim and he wanted me to hire him for a different service, I ask, "Would that fixed my leak?" And reply by saying he wasn't 100% sure that would fix the problem. So it makes me understand he was never there to fix anything, it was about him selling other services. So I lost 85 dollars and still have the leak on my roof.

I have been a Choice Home Warranty client since 2018, but have had to cancel my contract after Choice left me unreimbursed for $822 on my latest claim. Our A/C quit working 6/6, and we initiated a claim the same day. Sears Home Service was assigned our claim and came to diagnose the issue 6/11. Transformer was installed and control board was determined to be bad so a new one was ordered. I paid the $75 deductible and a follow-up appointment was scheduled for 6/13. The appointment was rescheduled 3 times (due to parts not arriving), but this is the second time we've had this ongoing issue with Sears scheduling an appointment ad then rescheduling it at the last minute.

This was my first claim opened and completed. I had an Air Conditioning issue that needed to be addressed. Pros: Excellent service by Hardy Heating and AC. Pleasant, professional, and experienced service. Cons: I was glad the correction to my problem was somewhat easy to find and correct but I was a little disappointed that it took 3 days before service could be scheduled. I was fortunate that the real warm weather had subsided so the absence of AC was not terrible.

Our overall experiences are good. Not that we have a lot of claims but, when we do, our claims are responded to right away, however it seems that no matter what the claim is for, it takes over a week to get a repair person. The few times that we needed help were for our garage door and our heating system. We were not happy that we had to wait over a week for a repair, but the repair people that came were very good and were able to help. We are thinking that you might not have many contractors in your network to not any in Connecticut as the garage repair company was out of New York.

A technician from Superior Plumbing Solutions came to repair my leaking toilet. After diagnosing a faulty wax ring under the toilet he quickly replaced it along with the flex line to the tank and instead of caulking the bottom of it he grouted it for a quality job.

Matthew was on time and friendly. He diagnosed the problem and repaired the dryer in a timely manner. The dryer is now running quietly and working well. There were plenty of updates via text and email regarding appointment details. All in all a first class organization.

It took almost 5 weeks to repair our microwave. It would have taken longer if I had not argued for 30 minutes on the phone. I have a 5 year service plan that I am going to cancel. I have an enough issue with Choice. I had a pressure regulator go out. I was told because it was not in the foundation it was not covered for replacement. In California most regulators are installed at first point of entry. It cost me $525 to replace. Why am I paying Choice for this kind of service.

Paid them $2500 for a 6 year contract with them. Got horrible service. They have the worst technicians at their disposal. Have been having a water leak issue with the HVAC unit, their technicians have not been able to diagnose the problem for the past 2 months leading to growth of mold all over the area around the unit. They found a flimsy excuse to root cause the issue as an incorrect install, independent contractors confirmed twice that that is not the real issue. I would highly recommend to stay away from these guys, they are out to fleece you.

I filed a claim for my ac unit tech that came out from Spooner was awesome. Air damper was bad and not covered by my warranty. That is a major part for the ac to work properly. Without it it kept the damper open all the time and was restricting air for the other damper to work properly, making it work incorrectly. Why would this not be covered being it makes the ac work harder. If not replaced it could cause the main ac unit to go down and need replaced. I would think your company would rather pay 355.00 vs 14000.00 for a new ac unit itself. Makes no sense.

The technician was very professional, nice, and thorough. He informed me of what had occurred with my system and what he had done to correct the issue. He also made sure before he left that my system was working.

Choice Warranty is one of the best Home Warranty Companies in the market. I've had nothing but positive experiences with Choice. From the monthly cost to the services rendered, it is a service worth having. If you own a home, repairs will always be needed. Repairs will not be such a headache when you have a warranty. They have different plans to accommodate your needs.

We were very pleased with the technician.. Professional, excellent service, and thorough explanation of the diagnosis. The company Max Appliance was a pleasure to work with, Helpful, courteous, and dependable. We will definitely recommend them to anyone needing repairs on their appliances.

Choice Warranty was quick to set up claim and get a visit scheduled. They have great companies that come out to do the work promptly and professionally. Their AI telephone system though needs improvement.

Professional, knowledgeable, friendly and pleasant, responded to the service call in less than 24 hours. It was the weekend. Got the required parts needed for repair approved and repaired the next day. The office responded to the service call on Sunday to my surprise, very professional and scheduled the appointment the same day. Repair was finished the next day. I recommend Pure Pool.

Danny was an electrician, but not a contractor. The problem was not fixed. We need an electrical contractor to fix our electrical problem. We're trying to find one to assess the situation and then he can fix it. Not satisfied. But he did fix a problem we didn't know about.

The technician was knowledgeable, arrived on time, and resolved the issue in under an hour. He explained everything clearly and was friendly throughout the visit. We were especially happy to see the same technician who helped us 6–7 months ago — knowing he was competent gave us peace of mind. We’re very pleased with the result and truly appreciate the efficiency and professionalism. Thank you!

I had an electrical issue with the lights going off in the kitchen. Choice promptly assigned the technician to the issue. The technician was flexible and accommodated an alternate time window. He arrived on the specific date and time and diagnosed the issue, sought authorization to replace parts from Choice. The authorization was provided quickly. The technician replaced the part and the lights were functional. The technician left the place clean.

The 2 gentlemen that came to service my water heater were phenomenal - they were patient, knowledgeable, and were able to fix my issue with very little trouble. They checked and rechecked to make sure there were no leaks and walked me through the problem and solution step by step.

I was called on the phone to sign up for a home warranty. He said needed a credit card to hold on file. He said he would not be charging it until Sept 16th. But he charged my card already anyway. How do I have faith in this company now? Supposed to be 60 day free trial to review materials mailed to me.

By far the worst home warranty company I've dealt with. They will try anything to get out of fixing anything. They send repairmen who don't speak English. Then, since they can't converse with you to understand the problem, will go back and tell Choice something incorrect and not cover your repair. You then lose $75 that you paid to the repairman because that amount is due when they show up. Trying to call into Choice and speak with anyone is a crapshoot. I've spoken to one person who speaks coherent English. All of the others are overseas. Very hard to understand what they are saying and in turn don't understand what you are trying to communicate. I do not recommend this company at all. I would be money ahead just paying the purchase price towards the actual repair. Buyer beware.

Updated on 08/08/2025: I like the person they sent for my repair. He is knowledgeable and professional. He understood my problem and worked to resolve my issue. I hope to have Home Choice Warranty to approve my claim soon. The warranty company took a little longer than I expected but they sent me a message saying why it was taking so long. They were trying to match me with a good repair person. So far I am pleased with this company.

The plumber I had was awesome but I am still waiting on the ecard to help pay for my dishwasher. It shouldn’t take 30 days. We really need the dishwasher and it shouldn’t be I talked with the warranty but it’s not so I have to pay for that even though shouldn’t cause Choice wait it would be replaced with a gift card.

I am not exaggerating when I say I was terrified when I went down to the basement and saw a huge puddle of water that had clearly come out of the AC furnace blower motor sort of area. I filed a claim on the CHW website right away (it was evening) and the next morning they had already booked an appointment for me with a technician on the following day. He was super nice and professional and diagnosed / fixed the problem pretty much immediately. I don't know how CHW always books the best technicians, but they do. Such a relief to get it fixed so quickly too.

My first call and experience has been a good one so far. I have had a few bad experiences with home warranty so let's see what we have with this one. My guy Moe is a very informative salesman. We will see for the good vibes I am getting from the phone call.

I received a prompt call back after leaving my request on Aug. 4, 2025 for scheduling a dishwasher repair. The only reason I did not give a 5-star review is that it is very hard to hear your representative because of the background noise. I asked if I was on speaker phone, but she said it was just terribly busy. I have good hearing and she spoke up a little more clearly and we were able to complete our call. But, any client that you have that is hearing impaired would have a VERY hard time conducting a business call with your company. So, I would hesitate to recommend your services to any friends who have an issue with their hearing. Other than the background noise, I would fully recommend your company. The representative was very nice, I look forward to receiving the Email with the appointment date and time.

Shaquille ** has a wonderful, detailed, and pleasant working ethic. He made sure that the garbage disposal was replaced carefully and there were no leakage and in working order afterward. I would definitely recommend him to family and friends.

I purchased 2, 3 year warranties with Choice Home Warranty, and I have been very disappointed with their follow through and with their level of service. I recently submitted a claim for a broken a/c unit. I received an email from them saying that a service appointment was scheduled for 13 days later. My husband and I live in central Florida, we are seniors, and he has a heart condition. I have been calling their "customer service" number non stop, and I still haven't gotten a call back. This was a week ago. They don't have a customer service department. You leave your number and hope for a call. Since then, I have sent emails (which get bounced back) and continued to call, with no response whatsoever. I have been scammed and stonewalled, and I strongly urge you not to choose CHW. It's the wrong choice.

The contractor who came out to service my refrigerator made three trips to my house to complete the job. He was very prompt, came at the time promised. I was very pleased with the quality of his work. I had used other home warranties in the past and became dissatisfied after filing my first claim.

We’ve been with Choice Home Warranty for 3 years now, and when we need them the most, our AC unit went out recently. They have done everything in their power to deny replacing the unit, they want to apply a bandaid on top of a bandaid, even though their 2nd company they sent out mixed 2 different types of refrigerant which is illegal. Their customer service is horrible. I will never renew with Choice Home Warranty. Legal advice is now being taken. BEWARE of this company.

I recently signed up for Choice Home Warranty and had an excellent onboarding experience thanks to Luke. He was professional, patient, and clearly explained all plan options and coverage details. Although I haven’t used the warranty service yet, the enrollment process was efficient and left a positive impression.

I was really satisfied with the agent the way he explained the coverage. It's a good thing to have because things happen sometimes with no warnings. I would advise everyone to get this, it's better to be safe than sorry. I want to say thanks Choice Home Warranty.

I am not sure how this company has 4 stars. I have had them for 2 years. Our dishwasher broke, I paid them $100 to come and take a look at it and they were never able to provide someone to come back and fix it. I replaced the dishwasher myself. Then our icemaker broke. I paid some one $100 to come take a look at it. They never came back to fix it. We were on vacation and came back to electrical issues. I paid $100 for them to take a look at it. Choice denied the claim and determined that while we were on vacation in the middle of summer, our house was struck by lightning. How do they know that? I don’t even know that. We were gone. But they denied the claim so we paid $1000 out of pocket and an entire weekend of work for my husband to fix the issue himself.

I have had Choice Home Warranty for almost two years. Made a claim a few months ago for a part for my wall oven. Paid the service call fee up front, got a call from the repair person the next day, got fixed after he got the part. Now - dryer broke. Normal wear & tear. Had to find my own technician. They said after 48 hours they would look. A week after I opened the claim, they had not tried. Now, got the diagnosis - unfixable, part no longer available. They lowballed the cost of a new dryer (Wholesale???) and then, when they adjusted it, said we would get the money in 30 days, after we accepted it, not mentioned in a call.

WORSE COMPANY FOR HOME WARRANTY. SCAM!! SCAM. STAY AWAY FROM THIS COMPANY. I submitted a claim after 30 day waiting period. Once I submitted a claim they denied, because they didn't want to cover my water heater and came up with lame excuses. File was assigned to case manager for review, she was the worse one to deal with. First she said she will refund the money, As I was not satisfied with Choice Home Warranty. Once I mentioned I want all my money back and will disputing she said she won't give anything. This is how this company operates. This company is full scam. STAY AWAY and a find a better warranty company.

In 7/26/25 I submitted a claim for both showers to be repaired. On 7/29/25 I received an email stating that a plumber would be here on 8/7/25! That’s 10 days waiting for repairs and that plumber is 5 hours away and only comes to my area twice a month! How would you like to wait 10 days to shower? So I went to website and started a conversation with Choice and was told to close the current claim and contact customer support in the morning to open a new claim so that I could pay upfront and get reimbursed by Choice, so I did that.

Your staff are all so helpful, well informed and courteous. Thank you for that. I have not yet experienced the service I requested but the appointments are set and I will be happy to report more to you after the work is complete. Thank you. Anne **

The tech arrived and immediately went to work. Knew exactly what to do. He was quick and efficient. Couldn't ask for a better tech and experience! The tech was polite and clean. Checked dryer vent and gas value. Replaced something in the dryer. Dryer started to work immediately!

Service provided by NeoHome Appliance Repair Solutions was excellent. Arrived at my home on time, was creative in his approach to repairing the issue, and returned the same day when the initial solution didn’t hold. Fixed the problem on the second attempt and it has been perfect ever since. Excellent service!

Terrible company who does everything to avoid covering anything and works with one-star companies that also have terrible communication and service. Bad communication, leaving you frustrated and waiting for a resolution. Would not recommend to anyone.

We have a Thermador Built-In refrigerator that was not working. Brightway Tech was on time and called/texted that they were on the way. Mimi was excellent. Was very familiar with problem and had part in his truck. Now working and very pleased. Would recommend them again. Have used Choice many times. Sometimes not good but this time they came thru.

I called for a one-year warranty on my condo unit. Manager was helpful in getting me what I requested. Unfortunately, he went into a hard sell for a 3-year contract. Repeatedly I told him I wasn't interested. Your sales department and management need to listen to your customers' request more closely. Left a bad a impression on me and I have two contracts with your organization so knock this nonsense off!

The individual I spoke with about taking out a home warranty plan was very knowledgeable and filled me in on all the information I needed to make the decision. I got a three-year plan for a very reasonable price, which made me very pleased. Overall, I give the salesperson a 10 out of a 10.

I have a leaking sink in my mother’s bathroom, I needed it to be fixed asap. The Home Choice Warranty assigned a technician fast. The technician was sent within 48 hours. He came on time and fixed my leaking sink. He is familiar with what he was doing and fixed the sink in a short time.

My refrigerator was making very loud noises. Repairman first visit, he never heard the noise so he left. Several hours later, it was making the loud noises again so I called him, he asked me to record the noise so I videotaped the noise & called him back. He stated I had to make another claim, so I did. He returned the next day, and installed a new motor. This solved the problem. I paid him with a check & no receipt was ISSUED. I SIGNED HIS TABLET.

The technician was dispatched to the home at the agreed upon time. He repaired the AC in a timely manner. Problem solved. I found the process to submit the claim quick and easy. I was told who the company was and their contact information to confirm the status of my claim and their arrival window. The company kept me informed of the status of their arrival within 15 minutes. Very pleased with the outcome nite process.

Technician was courteous and knowledgeable about what needed to be done. He was right on time and ordered the part while he was there. Now just waiting for the part to be shipped directly to the house. Due to the triple digit weather that was really appreciated.

My first customer service experience where the rep. got to my needs and addressed me to the professionals very quickly; I have my first AC technician appointment on this coming Monday, and a plumber on Tuesday, I am hoping they will have the same treatment of care and professionalism.

My well pump went out this Friday morning. I started a claim , was told 24-48 hours for someone to get my order. Well I’m still waiting was told could now be longer. I have five people in my household. I live outside in a township of 2000 people. Plenty of people service well pumps in my area I told them that. Oh we get the best person for the job. Yea right. Still waiting and waiting. I'm thinking you try living without any water for that long. Yes I have bottled water to drink, but no baths or laundry. Boiling water on stove for dishes. Imagine the fun with the toilets. Not happy with Choice Home Warranty at all.

Choice was very prompt in obtaining a technician to repair our wall oven. However, selection resulted in an initial 7 day wait for the first visit. If a Company that selects a job cannot do so for an almost one-week delay, it should have a protocol established that an automatic search for another company with a very short initial service call be tried before accepting the long one. The technician was very prompt, courteous, and well experienced. He diagnosed the problem immediately, went to the office to obtain the part, and returned that same day to make the repairs. Very high accolades for the DMV technician.

Tech was timely, friendly, professional, knowledgeable and efficient. Leaving a feeling of completion and hope that others (if needed) would compare in a similar way! This was also an informational experience for the home owner to help in preventing future repairs with roper care and maintenance. ~ JB

Worst experience I have had in the more than 2 years that I have been a member. I needed my ac fixed and they couldn’t find me a contractor for 2 days and when they did I had to wait another 5 days to get it fixed and I was in 90 degrees heat. Had to call another company to fix my ac. It was a terrible experience. Choice warranty isn’t what it used to be.

Received an appointment the next day. Arrived on time. Accessed the problem and is ordering the part. Hopefully the part will arrive shortly so he can come back and complete the job. The associate was polite and professional and I would recommend them.

Choice Home Warranty is so easy to use. Filing claims online quick response time. Within usually less than 24 hours. Very responsive to claims management. I’ve had them for 10 years and I’ve never thought of switching. Our stove went out on a Thursday. Service came on Friday and decision from Choice Home Warranty to replace the stove came on Friday. Our new stove will be installed on Sunday. They determined that the cost of the repairs given the age of the stove was not worth it so we are now getting a Lowe’s gift card to purchase a new one.

Technician arrived on time. Quickly found the problem with the toilet's leaking at the seal with the floor tiles. There was a "larger" issue which CHW did not cover! This was to replace the flange which was in terrible shape. CHW did NOT cover this replacement item which was in fact the cause of the leak. That disappoints me a great deal!!! The guy was experienced, a great fixer, and a very nice person. Glad to have met him. Not glad with CHW's decision to not pay for the flange replacement.