Choice Home Warranty Reviews

It took 3 weeks to get someone to come to my house. Every time I called they said I would be escalated and nothing would happen. They never returned my call to update me on this. I am considering trying another company.

Quick and easy. I called as soon as it stopped working and it only took a couple days to get someone there and a couple more to resolve the issue. They couldn't get the parts for my dishwasher so they are giving me the value of the dishwasher so I can get a new one.

I had water spewing from the hose fixture out in front of my house. Within just a couple days after contacting Choice Home Warranty a plumber was scheduled, and after just 4 days the problem was fixed by a knowledgeable and professional plumber. I'm grateful for having this policy. They've come through numerous times since I've had it.

CHW really came through when I needed them, they took care of everything in a prompt manner. An appointment was set right away. With many time choices to fit my needs. The tech was on time and knowledgeable and very helpful. Things were fixed and the work area cleaned up.

Service has been satisfactory. For the most part I have only had one issue getting something repaired. And Choice did try to accommodate me with this issue. I hope to continue to get good service with prompt appointment times in the future. I hope in the future they start covering water softener. Mine was damaged in a recent hurricane and my homeowners insurance would not even cover it. It cost twelve hundred to have it fixed.

Greg came to repair my dishwasher. DW was not filling up with water. After thorough examination was able to figure out the problem fairly quickly. His communication and punctuality was exceptional. He figured out the problem and fixed it. He was very thorough and explained to me. Greg was very nice and polite. Excellent customer service!

I’m very pleased with Choice Home Warranty for providing excellent service in handling my A/C problem. They promptly approved my claim and contacted a company that quickly open and scheduled service. The technician was very knowledgeable and professional and provided excellent service in resolving the problem. I’ve been with Choice Home Warranty for many years and they have always provided prompt service. Great service.

There is warranty service is always fast and efficient. I entered a service request today and it was answered within minutes, then an hour later TNT Garage Doors was at my house. The technician was friendly and accommodating. I will recommend Choice Warranty to everyone who ask for a home warranty service company.

The claims appeal process was fair. After you listened to our reason to have a claims appeal review, you all went above the standards to ensure that we didn't have to bear the total cost of the repair work. The review process was handled quickly and promptly. Special thanks to Sylvanna **.

It was excellent and thorough visit. He helped me with all the issues and was very knowledgeable. I appreciate the service. He spent as much time as was necessary. He not only corrected the problems but taught me how to do better maintenance in the future. I would recommend MARCO to anyone in the future.

I had a great experience with Austin on the phone today. He did a great job explaining everything regarding what was covered and the cost to me for the policy. I gave him my payment and we are off to the races! I would DEFINITELY recommend the company and definitely Austin, as his delivery of all the information and all my questions asked were answered in a polite positive way. Thank you to Austin. I was looking into one of these companies as I have one in my Naples Florida home. I am so happy it's done now for this home, as this house is under some construction (built in 1940 and no upgrades since), and I can take this off the checklist, as I purchased all appliances in 2020,and a new well in 2018 refrigerator 2024. Thanks. Christina **

In the world of digital communication, it is so easy to file a claim in the convenience of your own home. You get a response quickly, and the proper tech is out taking care of the problem within forty eight hours. You only pay your deductible even if a replacement is needed.

I would of gave a higher rating if I hadn't of had to wait for over 2 hours for a return call when I finally got through the process that point on wad very good. Just waiting to hear back from one if your choice home warranty technicians. Again just waiting.

While filling out the information online Robert called me and discussed the coverage with me. He also listen to my complaint about my current Home Warranty company and explained the rating system for Home Warranty companies. Robert took extra time with me to get the sale but was not aggressive. Very Professional and listened to clarify my concerns.

The dryer was not working, after a few seconds of operation it would shut off. If you waited a few minutes and started it up the results were the same. The technician recommended the motor be replaced. I received an email this morning that authorized the replacement. I'm waiting to see how quickly the completion takes.

Claim was easy to file with associate. Waiting to hear from experienced tech for time and date to repair. Will update when problem is completed. Hopefully I will hear from tech in next couple of days. I understand that today is Friday and it could be Monday before I hear from a tech.

Did not make appointment and then called later in the day to reschedule. I called many times during the day without getting a response and then later they called to reschedule. Person stated that they did not have the original time scheduled. I stayed home to be there for them. Hopefully this time they will be here at their promised time.

Anytime I put in a request for service it has been handled very quickly. Sometimes the companies that are sent out can be questionable, and waiting on parts can sometimes be headache, but overall I am satisfied. The customer service has been fantastic with any concern I may have. Thank you!

Thanks to Anthony of LG and Choice! Everything works great now! My dryer started to make noises. Turns out it was the rollers: They needed replacing and Anthony fixed everything. I had Sears look first and they knew absolutely nothing. Thank goodness Anthony came out to fix the problem.

Oven stopped working and I called Choice. They assigned a repair company to come out and fix it but they had no appointments available for 9 days. Choice was great in response time but the appliance repair company was slow in getting to me. Being without an oven for that long was a challenge.

The service tech was great. But I received a email 3 hrs before the service time. It should have been a day notice. Second I didn't receive any notice of his return service. I pull on my driveway and he pulls up also. No notice from Choice Warranty.

I recently purchased a Choice Home Warranty policy. The process was very easy and the coverage seems comprehensive. I haven’t made a claim yet; but a claim in the future is inevitable especially in southern Louisiana. If your claim procedure is anything like your sign up, being pleased is an understatement. I look forward to a long professional relationship with your company. Thank you!

Very quick analysis outcome and decision making and replacement schedule. As soon as we submitted the claim, we received the tech assignment in 24 hours and assigned the tech quickly. Tech team also very good experience and explaining the issue and solution. Tech responded quickly and adjusted with client schedule.

The owner of the company was the technician that came out to look at our HVAC and was awesome! Just moving to this area, we are looking for companies to service our home and we are now definitely becoming members of Wyzer Heating & Cooling! Thank you for your prompt appointment time and thorough inspection of our unit.

The tech arrived on time. He was very professional and knowledgeable. Also, he fixed the system quickly, it was 85 degrees in my house, now it’s a cool 74. He told me my heating system needs to be replaced. I should be hearing from Choice very soon. I work from home and during the summer, I must have air conditioning.

Luis was actually early and quickly fixed my broken icemaker motor! I couldn’t believe how fast that was. Plus, he was kind enough to answer a question I had about refrigerators in general. Very happy with the service! And so far, I’m very happy with my Choice Home Warranty. I’m recommending it to my kids and Friends.

I’ve been a customer of Choice Home Warranty for three years now, and I can confidently say my experience has been excellent. The process has always been smooth—from submitting claims to working with the technicians they send out. What I appreciate most is the reliability. It gives me peace of mind knowing that if something breaks down, I have dependable support ready to help. The yearly renewal process has also been easy and straightforward. I would definitely recommend Choice Home Warranty to other homeowners looking for consistent and trustworthy home warranty coverage.

They get a good job but had to reschedule the appointment three times. Then rescheduled twice after the job was completed. They were good after they arrived and worked on the job. The office said that they were short-staffed. I wondered why they took the job if that were so.

One main reason I chose Choice Warranty was they were the only ones to also offer septic services. I will admit I was a bit skeptical when I first signed up but I am a believer now. Month and a half of having plan my pump for my septic broke. I put a claim in. 2 days later (was the weekend), a wonderful man arrived and replaced the pump. No fuss. No issues. The service with both Choice Warranty and the septic guy was great customer service. Both interactions were pleasant and kept me informed of each process. I will be keeping Choice Warranty for the remainder of my mortgage. Very well worth the investment.

Came out on a Friday. Came back the next Friday with the wire. After checking the wire, there was no problem. Should have checked it the first time. After playing with the control knobs, the machine started working. I was happy to get to do laundry again. I paid a 100.00 for the service call. When I took out this warranty, it was only 65.00.

I had loss of power to my TV, bedroom and kitchen. It resolved spontaneously after I played with the switches, but I wanted to get it checked. The technician came out the next day. No problem was found. However, about an hour after he left, the same problem returned. This time I didn’t interfere. He found a burned out breaker. I’m sooooo grateful for his expertise and the fact that Choice Home Warranty sent him to me.

I am overly pleased with the services provided Choice Warranty. I was contacted within a matter of minutes (after submitting a claim) with a date, time, name of company who would repair my Viking range, telephone number, etc. The technician arrived at the scheduled time and only took about 30 minutes to complete the repair. I was impressed with his friendliness and his personal appearance was clean and neat.

The technician was prompt once he was scheduled! To my knowledge, Price Pro Not at fault for the time it took Choice to get a service company to accept the service repair! However, the technician was knowledgeable, managed his time well and serviced my A/C quickly and efficiently! He thoughtfully and pointedly explained my options. I would recommend Price Pro Heating and Air, specifically their tech for professional and friendly service!

Was very nice to text us the problem and said was fixed. Renter was happy and so are we. He gave good service and was flexible, on time arrangements and was there when he said. Was quick to find the problem and fix. We are very happy with his service. Thank you.

I have 2 more questions, but only got a No Reply email address... Will the lump sum due in July be billed? I advised I can pay that when my next SS check is deposited, on or about July 12. Will I be up for renewal in June or July of 2026? Richard was AMAZING and answered all the questions we could think of at the time of our call. Also really appreciate the senior and military discounts!!!! Richard did such a great job, I requested an opportunity to rate his service! Great job, Richard!! 👏🏼👏🏼👏🏼

German came and fix my refrigerator. He did a very good job. He was very nice and explained to me what was wrong. I would recommend him to anybody. I would recommend them to anyone who worked on it quickly, was here when he was supposed to be, and he did a really good job.

I was impressed with the speed of response; I put in a claim and a technician was scheduled for the next working day which was a Monday. The technician arrived, was very professional. He did my job and when I showed him a related one that I could not put the claim in. He called it in and repaired everything. I am very happy with Choice Home Warranty, I don't regret dealing with them.

Choice Home Warranty has always satisfied our needs for service. Quickness on response of service, only being told our refrigerator can not be repaired this time. Now awaiting the process for new refrigerator and hoping it's quick as well. We been a customer for a long time and plan to continue.

Submitted a claim for freezer repair. The repair technician was scheduled for the following week, but arrived in two days, which was greatly appreciated. Choice determined to replace the freezer instead of repairing it. I appreciate the quick response in getting a repair technician here quickly and resolving this event. Outstanding customer service. Thank you!

Just having a lot of trouble opening up new account saying that certain brands clients you have to work with the manufacturers authorized service text which means you have to pay upfront. This was never mentioned to me when I signed up. This should be a priority to all of your people. I talked to a supervisor who explained this to me. He was quite helpful and gracious. He deserves a raise. His name was David **

Reuben **, the AC Technician came one day earlier than the scheduled appointment time, which is very helpful. He fixed the problem and was very professional and patient with my questions. I highly recommend this AC Technician. Unfortunately, we do not always have good one like him. I think the AC technician who came last time did not do a good job after I watched Reuben did his work.

Within two working days, LG sent Dylan out to review the problem. Within minutes he knew what was wrong (compressor was out) and said he didn't have one on his truck but would be back same day. He immediately moved the fridge which was in a very tight spot. Got behind it and fixed it. Also filling up the Freon. Within about 40 minutes the job was done and the fridge was working. Dylan was professional, he knew his product and fixed everything same day. Great technician.

Tech stated problem with AC was normal wear and tear. CHoice refuses to pay for repair. I will be cancelling my choice policy. Why hire a tech who puts their hands on a system when your "experts" look at a picture and say nope this is what caused it to fail. See attached picture. Can your experts tell me why this flashlight isn't working from the picture provided. Yet you can look at a picture of something and tell what caused it to fail regardless of what the tech who put their hands on it says.

Choice Home Warranty contacted the LG repair person the same day I reported the claim. The repair person called me & asked questions about the problem & wanted the model #. He said he was going to order parts which would be sent to my home. The parts arrived in time for the scheduled appointment; the repairman fixed the problem & now my icemaker works great. I am very satisfied with the service Choice provided & I highly recommend them (5 Stars)!

I put in a claim for my HVAC and the dual capacitor had to be replaced. Everything went great from setting claim up, quickly assigning it out and dealing with the referred company being out of state so I was happy with the outcome. The experience was pleasurable and I'm glad I had the warranty for it.

I am frustrated and dissatisfied with the wait time for my broken water heater. I am being told I need to wait five days for someone to come out and look at it. Frankly, that’s unacceptable. Over the past few years with Choice Warranty, I’ve noticed that it’s taking longer and longer to get repairs scheduled. I’ve never complained before because the issues were minor and I could afford to wait. But going without hot water for this long is not a minor problem, and I don’t believe I should have to wait nearly a week for a response. I expect better service especially for something as essential as hot water.

Whenever I have a brake down with any appliances at home I don't hesitate to call Choice Home insurance. Is so simple to do a claim online. They are fast at getting someone out to the home. Also if you have a company of choice as long as is in contract they will call the company for you and schedule appointment, I really recommend to all my friends and family.

I had a problem with the water line to the refrigerator. Technician checked the line and was about to write up for a replacement valve when he noticed that I had a water softener system. He checked the line to the water softener and found that the faucet from that system that feeds to the refrigerator was turned off. After turning it on, water was restored and fridge now has water and ice.

Texas Elite provided excellent and professional services for Choice Home Warranty. Although my parts had to be ordered; the day they arrived a technician came out to install the parts and make sure it was in working working order. They even called later in the day to make sure I had hot water.

Don't know if CHW instructed, the technicians would not fully charge up the compressor when the AC is lack of Freon. Customer is told to find own company to do it, of course with extra cost to the customer. Also, technician does not check if there is any Freon leakage to avoid future leak.

My A/C went down and I was worried I wasn't going to have a good experience with the insurance but I was wrong. The appointment was made with 24 hours and a very professional company showed up for the job. They were able to repair my A/C without needing parts and got me back to cold and I'm Florida that's very important. Very satisfied with the service.

I strongly advise against using this company. Reputable contractors and companies won’t work with them, so be cautious about any technicians they send your way regarding their credentials and business practices. We are currently facing an AC issue; our unit isn’t cooling the home properly. After submitting a claim, they sent a technician from a supposedly five-star rated local company to assist us. Unfortunately, all the technician did was top off the unit with coolant and collect a $75 fee. It didn’t resolve the issue, and we weren’t given any information about what the problem actually was—he just left!

We were very happy with the service we received from Only Way Air Heating & Air Conditioning. The technician (Ronald) was competent and thorough in the work he did. He resolved our issue promptly. He answered all of our questions and we were completely satisfied with his work. We would highly recommend this company to our friends.

Technician was on time and completed the job fast and knew what the problem was and brought parts with him, so he didn't have to come back. The only thing I didn't like is I can't pay him with credit card because he didn't have the credit card machine. I will request him in future.

Your policies have caused delayed services, undue stress, and a waste of my money and time. Your service is not satisfactory and after my current broken faucet is repaired I want the services discontinued. I will get another policy with your competitor. I don't get how a leaky faucet does not qualify for a claim, you tried to acknowledge our dissatisfaction but we ended up paying a service fee twice. Do you have money to throw away?

Matt was terrific. He was professional and very knowledgeable. This company is very honest. He kept me apprised of everything that was going on with my AC. I would definitely recommend them to friends. If anything else goes wrong I will definitely be requesting Matt to come back out to service it.

I spoke with the technician about the problem over the phone and he stated I needed a new ice maker. He ordered one and had it shipped to my house. He came the day after the new ice maker had arrived and had it installed in less than 1/2 hour.

I couldn’t be happier with my air conditioner! From the moment he looked at the problem, it has made an incredible difference in my home comfort. The cooling is fast, efficient, and evenly distributed across every room. Even during the hottest days, the temperature stays consistently cool and refreshing. One of the things I appreciate most is how quietly it runs— You almost forget it’s on! The energy efficiency is another standout feature. I’ve already noticed a drop in my electricity bill compared to last summer. It’s clear that this unit was designed with both performance and sustainability in mind. The remote control and smart settings make it super easy to adjust temperatures or switch modes, even from bed or the couch.

Grafton was so helpful, professional and kind! He is welcome any time I have a GE appliance issue! Choice got this fix right! The help personnel were kind, listened to my issues and sent the right technician to complete the job in expedited manner! Thank you so much Grafton for fixing my dryer so I don’t have to go to a laundromat in this high heat and humidity!

I had a copper water line leak in pipes the builder ran through the studs inside the drywall of the interior of my 3-car attached garage. The technician was great but Choice decided that the builder’s original installation was not proper and denied. They had no empathy for my water leak issue. I went ahead and paid out of pocket so we could use water without flooding the interior floor. I went through the appeals process but they wouldn’t budge. Poor customer commitment and service.

Technician that was assigned to my claim was professional and knowledgeable. Not only solved the issue immediately but took the extra steps to double check the AC system overall and took the time to explain what to check in the future. I would definitely recommend Joshua to other friends and family.

Very fast response time with picking up the job and making the appointment! Very efficient and communicated with me about what needed to be done and also after the work was completed thoroughly through emails, texts and phone calls! Very professional and made the necessary repairs. I was very impressed and will definitely call or request Clockwise for my plumbing needs.

Just Better Air Conditioning contacted me to schedule the appointment. The technician (Michael) was on time and he was very professional. He explained what he was going to be checking and why as well as what parts he was replacing. He replaced the parts and my AC is working as it should. I would recommend using Just Better Air Conditioning again.

Very friendly tech. He inspected the washer and ran it through a cycle, but no water leak. It had been leaking a small amount of water under bottom of front leg. I will continue to monitor it and call back if it continues. Because nothing was found defective during his visit, CHOICE Home Warranty still pays for visit, correct. Otherwise it's not fair for us or them.

Choice Warranty assigned the service technician immediately they contacted me, they were thorough and arrived on time, diagnosed the problem, ordered the parts and when they arrived, they came back out and installed them and everything is working great! I would highly recommend their service. This will be my 4th year with Choice.

My experience with Jim ** was great, he mentioned the Choice Warranty in a nice manner. He explained in detail, gave examples; extended warranty for 6 years, cost. Since I am senior, he was able to get a better price. Jim never showed frustration as I 88 and slow and he waited until I gave the information. There should be more people like Jim in this world.

Choice Warranty assigned a company within 24 hours - Jacksons Water and Waste Drain Cleaning. The technician, Derrick, was very polite. He provided an accurate arrival time window and called 30 min. prior to arrival. The issue was quickly resolved. Derrick explained the cause of the problem as well as the solution.

Hector was very knowledgeable and I would highly recommend him to anyone. Thank you for sending him to me. Our A/C has never worked this well before! And I am well pleased with Choice Home Warranty. So glad I chose them. I believe more of the humidity is being removed from the air and we are so much more comfortable.

Work was performed in a timely manner. Jerome was very polite and professional. Plumbing issue was resolved Central Services. LLC responded to my request for service quickly. Basement sink was stopped up and Jerome worked on it to repair stoppage. He explained to me what he was doing. I would request this company again if needed.

Great job done from the beginning to end. I put my claim in and instantly, the agent booked me with a tech. My appt. was done within two days which was surprising for me. She even took my payment up front. She even asked if I wanted to pay for my $75 upfront or for later when the tech would arrive which was great for me. Didn't even have to mess with the tech. Tech got in touch and confirmed my time and day and also asked me for serial number etc… asked what problem was and told him. Didn't know but I got parts delivered to me on the same day of the appointment. Wow! I was amazed at how he figured out what the issue was. Very proactive! The installation went very smoothly and promptly. I would recommend this company. Love my warranty company so far. Thank you so much for your help and fast action on my issue. Again a very happy customer.

GE top load Washer lid broke was denied by warranty. Lid on machine is plastic. HVAC that was installed in 2023 we financed after warranty denied- they rather we pay copay every 3-4 months than replace. Now the compressor has gone out on the new one but because it is under manufacturer's warranty claim denied, but manufacturer warranty only covers parts and not labor or service call, still denied. HAS BECOME BAD WARRANTY COMPANY.

We are on day 3 of our claim of a leaking pipe and not a single bit of contact or update. I have sent multiple messages and am now waiting for a call back. This is unacceptable. To have to wait 3 days and still no communication on an active leaking pipe!

Called in for service on Tuesday evening and was contacted first thing Tuesday night to tell me when they were coming to fix my dryer. The appointment was from 11 to 3 yet they showed up at 10:30 with advanced notice, took care of my dryer, were very polite and professional.

Appointment got made quickly and their man checked out everything looking for the problem. Said parts would have to be ordered and told me how long that would take and set up my next appointment. He came on time with the new part and fixed my ice maker. Would I recommend Choice? Absolutely. Takes the worry out of having a high cost repair.

Choice Warranty consistently delivers quality service by employing skilled technicians who are both knowledgeable and detail oriented when handling repairs. Their attention to craftsmanship has always been a strong point. However, one area that has seen a decline is scheduling efficiency—it once operated with impressive promptness, but now appointments seem to take longer to secure. This shift can be inconvenient for those expecting quick service. Hopefully, it’s a temporary slowdown and they’ll return to their previous turnaround times soon. Overall, their commitment to reliable repairs remains solid.

I am beyond angry with Choice Home Warranty. I’ve been without A/C for over 7 weeks in the middle of summer, and they’ve done nothing but give me the runaround. They’ve denied my claim repeatedly, each time coming up with a new excuse. They keep sending out different technicians — none of them actually fix the issue — and when I finally got a qualified technician who diagnosed the problem and submitted everything they asked for, CHW still claimed they needed more photos (which were already sent multiple times).

Claim filed 6/10/25. Technician on 6/12 unable to repair, said needed replacing and took pics and filed all with Choice. Second tech came 6/17, replaced gas valve as instructed by Choice. Got it working, but makes a lot of noise and he also said it needs to be replaced. All was reported to Choice, who has not bothered to further respond. We don't feel it is safe and getting nowhere with Choice replacing it. Will have to pursue other avenue s if we can't get this resolved soon!

Jeremy is very kind and professional, and I enjoyed talking with him. He explained everything perfectly, and he went over each option and each appliance that I needed to consider for coverage. Jeremy did a very good job of explaining all of my options for coverage and for premium prices.

The salesman that called was very forceful not wanting to take my answers when I told him no about not wanting to pay for the year. Then he told me he was sorry I got up on the wrong side of the bed. If it wasn’t for the fact that he gave me a good price and information and I want to cancel my Sears contract so badly I probably would have canceled my sign up.

Choice Home Warranty. The worst company ever. Tried to get service for a garage door opener since February got the run around until I finally had such a fit with the resolution center they finally allowed my cancellation to go through. Over 10 times on the phone with someone from the resolution center they all said the same, "Oohh we are going to escalate this for you. No reason for this poor service. You are covered up to $3000. Oh my god this is completely inexcusable." yet never anything done. But they renewed me without asking me or any notice increased my monthly payment and increased the service fee. Collected all that money for almost 2 years and never followed through on anything I was entitled to receive. So you tell me do you want to do business with this company. Read their reviews on legit sites before signing up. Brigitte **

The good news is that Choice will replace my refrigerator. I pay a pretty large monthly amount and it seems like each time I have made a claim it goes up. I was sent an email stating that I will get a new refrigerator and I could accept a gift card for one. The amount is lower than the cost of most refrigerators that have double doors in an ice maker. Also I may have to wait up to 30 days before the gift card arrives. Once I was left without a hot water heater for 2 weeks with Choice.

I received a call from CHW AND WAS HAPPY TO SIGN UP. I received a referral from a friend who is very happy with CHW so I decided to try it while considering changing from the company I am currently with. Catherine was very thorough in explaining everything. I hope to be a member for a long time.

GE Tech came on time, ordered part at very convenient time and repaired Microwave. He was courteous and professional and taken care of the problem very well. I would recommend GE professionals for GE appliances. He called before coming and called before coming to fix issue. I am very pleased with Choice and GE Tech. Thanks for taking care of consumers.

I've had 2 service people here to repair only to find that it can't be repaired. Apparently your company won't cover replacement. Even after I had paid nearly $2500 for several years of coverage in advance. I'm disappointed and am regretting going with this company. (Setting up the schedule for repair was good, I'm disappointed that there apparently is no coverage for replacement).

Leyvas Heating & AC CHW Technician was respectful, effective and efficient. The assigned technician arrived on time and able to diagnose the issue with AC in a very reasonable time. The technician restored service back to normal condition. Just in time before the 90 degree weather. Very satisfied with the results.

I took this out yesterday and I’m just wanting to know if I’m going to get an email for a receipt and something for my protection that I have took this out. I don’t have nothing else to say. I’m just glad that I have took this out.

It was a very best investment that I could have made since we got a new home with appliances in it so what better way to maintain it a very little car because this ** took care of a lot of things that I would have had to replace. Very Good.

The technician successfully resolved my issue with a drain leak in my air conditioning unit. He diligently worked to figure out what seemed to be a difficult task. The technician was very prompt and professional in completing the task. Would recommend this company going forward. Hats off to Conquer All HVAC R & Services.

Well, so far I haven’t had to dry anything but I hope it works on my next load. I’ll sure keep you posted. He put a new sensor in the dryer. I really hope it works and I don’t have to pay another $75. For them to come out again.

I was shocked by the number. After I went back and read the warranty agreement again, I was disgusted, feeling that I have been conned. I would rather pay full price for a water heater with someone I can trust. Please cancel the warranty and return any unearned premium. The plumber who came out was great, but the warranty coverage is misleading.

There is no way I’ve had to go 2 weeks without hot water for you to send me an email stating my portion of the work is $550. I can get a brand new water heater for that amount. I’ve been with this company for 10 yrs and it’s always a mess trying to get anything done. I still have a hole in my ceiling from the last claim.

The work hasn't been finished yet. A part has to be ordered and installed. So far everything has been pleasant. When the work is complete I'll be able to give a true assessment. The technician was very nice and informative. So fair all is okay. When the work is complete I'll give another review.

Called in the problem and requested to speak with a Choice representative, but was connected to a computerized response system. Fortunately the system assigned a very competent service technician who arrived on site within five hours of placing the claim. Choice approved the replacement recommendation of the service technician within five hours.

The technician came in and fixed the issue in less than an hour... He was professional...for as now the ac is blowing colder and no squeaking... My only problem is paying 100 for the visit...I DID NOT KNOW THE SERVICE CALL HAD INCREASED IN PRICE... THAT'S A LOT FOR THIS DAY AND TIME!

Air conditioning fan was making a very loud noise and it all of a sudden it stopped working. Made a call to Choice Home Warranty and within a couple of hours, I got a call from a Air Conditioning company to schedule an appointment. It was very fast due to I have two toddlers in the house who have medical conditions, that I was very concerned for them. Just wanted to say thank you Choice, for all your support.

Choice assigned a technician and my ceiling fan was repaired within 4 days. All I had to do was pay my $100.00 co-pay. I would recommend Choice Home Warranty, they have things repaired quickly, and they give you peace of mind. In my book, Choice Home Warranty is AAA+++. If you do not have home warranty coverage, get them today!

So far Choice Home Warranty has been good with providing services, but there are some drawbacks that I’m not happy about. First the service fees seem to increase frequently without notice, I already pay a monthly fee. Secondly when a claim is placed, it could take days for a service technician to come out. If the service technician cannot fix the problem on the initial visit or that day, it will take more time for the issue to be resolved. The service technicians need the more prepared with more equipment and proper tools to repair the more frequent household repair issues.

Very satisfied with Armco AC company. Their first visit our problem could have been solved that day if Choice Warranty would have returned their call for authorization to repair. So we had to wait another two days for the fix. Thank goodness we had a window air to use being that the temps here in Florida have been 95. We had to call Choice to get the ball rolling. Also, it would be nice if the repair companies were closer and not 2 hours away.

The technician from A2Z did excellent work on the garage doors and was very friendly and helpful. Thank you. The warranty service was also very quick this time and the service was completed in a reasonable amount of time. The garage door is working very well now. In addition, he mentioned that it comes with a one-year warranty. Thank you for the service.

Had the pleasure of speaking with an agent who shared a rate of $34 a month due to VIP status in my neighborhood. Instead, charged $75 and took full amount instead of being billed for the month for the next 3.5 years as stated by Angel **. This is not good business as I was excited to obtain my coverage to be disappointed by a full paid amount that was withdrawn from my bank account and not in my budget.

Choice denied to repair the kitchen faucet head that was broken, but wanted to replace the faucet with a builder's grade faucet, which is a downgrade to the faucet I have. It would've been cheaper to replace the faucet head, but again the work was denied, very unsatisfied. I been with Choice for many years.

It is by far the best home warranty I've had it for 3 years. I was a new homeowner and it has been great to know I can call day or night when I have a issue. The response time has been reasonable. The company and tech have been able to resolve all my issues. I have recommended it to my family and friends and they have signed up. As a homeowner, having them makes being a homeowner less stressful.

I had a tech come out on 6/12/25 to check out mt dryer. I thought he said the control board was bad and it was not available. After that, I did not hear from the tech or Choice Home Warranty. So today, 6/17/ 25 I called Choice to find out what they were going to do to repair my dryer. She said she was going to call the repair company and to give them 24 hours to respond. I am 81 years old and need my dryer to be working.

I have water in my AC pan. I tried to relay that to message but it would not recognize that issue. I just wanted to be specific. I am currently waiting on a response for technician. I know you are busy but it would be nice to talk to a real person.

In general I have had good experience with Choice but definitely you need to work in your time response when comes to an air conditioning problem or anything you need on your day to day as the water heater too. You need to be sensitive that is very difficult for people to not have air conditioning or hot water. More than a week to replace these items is too much, for you behind the desk may not be important but for the people living at the house is!!

He was very polite and helpful in making sure of what I wanted covered. Talked about how much it would cost for service calls repair or replacement. I was very pleased with what we discussed. It is always nice to someone who takes the time to talk to you about your plan instead of rushing you into something you don't want or don't like just to make the sale and get you off the phone. Thank you.

I am waiting to hear from my repairman if my dishwasher will be repaired or replaced. The repairman was friendly and did good work. I appreciate him. I trust him. I believe that $100 for a call is way too much when you pay $55/month. Almost any appliance can be replaced for $660 which is what is paid per year for this warranty.

Texted to request technician to resolve problem. Easy to request help. Received email confirming request and about 2 hours later was emailed name of repair service and the time and date they would arrive. Very easy process. This is my first year with Choice and the experience has been very good and would recommend them to others.

He was very timely and polite. He had to order three different parts. He mention that it may take about a week or two for the parts to come back. I look forward to that time my freezer is not working well. I look forward to him coming back. The companies they work with are great.

I had just clicked on an email about a savings with Choice Home Warranty, which I've had for over a year, when Seth called me. I got a new policy for 6 years that will be far less than my old policy and VERY pleased with all the services and responses I've had with this company, including the security system that came with it!

CHW online portal is very convenient to request a service call. Issue was resolved on timely manner and technician was very knowledgeable about the issue and fix the problem we are having with our water heater on his first visit. I have been customer with this company for over 15 years and have always pleasant experience dealing with them and technicians they assigned.

My garage door opener needed replacement after the logic board became defective. The initial repair company referrals were not in the local area. After speaking with Norvette ** in their claim escalation department she helped me work with a local BBB rated company, Precision Door, who was able to quickly diagnose and repair my garage door. After initially being frustrated with the process, Ms. ** was extremely empathetic and she patiently worked with me to expedite my claim and help me remain a loyal Choice Home Warranty customer, she deserves "Five Stars" for her professionalism and quick follow up, thank you!

Appreciated the information and assistance received by the gentleman that helped us in purchasing this homeowner's warranty. Everything was explained and additional offers were presented. This will replace a more expensive homeowners' warranty we have had for 20 years and are glad we found this offer. Recognition of our Veteran was also appreciated. Thank you.

My recent claim for my non-operating AC system went down very well and I can give it more than three stars for sure. However, a previous claim for my refrigerator/freezer problem was deemed that I should have a new refrigerator. For this I received $490 which in no way covers a new fridge. In both claims, the provider was prompt, courteous and efficient so I was definitely satisfied with both of them.

Representative was very knowledgeable and pleasant to speak with. She was also very accommodating when I left a message. She called back right away. Customer service was A+. Thank you. I am looking forward to having a great relationship the company when I begin with my monthly payments. Thank you

Hot water tank was leaking. Made a claim, the company they hired set an appt for 5 days later and never showed up. They said they will hire another company which they could not find one and after 6 days they told me to find my own plumber and they will reimburse me. Turns out I needed my hot water tank replaced and the invoice sent to them from the plumber was a total of 2721.44 and they did approve the repair but is only going to reimburse me 614.00. A total failure. What is the purpose of having a home warranty when they do not have reputable companies that actually come out to your home when Choice Home warranty tells you that they will be there or when you do their job for them and hire a plumber yourself and they lie to you and do not reimburse the full amount. Now I have to contact agencies to help to get my money back. Will go to court if I have to.

The technician that assigned to me did an excellent job. He was very professional and knowledgeable with his assessment of the problem. He didn't rush the job and was very thorough about finding and fixing the problem. I am very satisfied with his work. I would recommend him to anyone needing an electrical problem resolved. He also gave me helpful suggestions to keep my home safe from any future electrical issues. I will be implementing some of his suggestions so I avoid any future electrical problems.

All my questions were answered and the person I talked with was informed and pleasant. The process to submit a claim seems efficient and there are many ways in which I can do so. So far, I am very happy with this company and look forward to working with them in the future.

William was excellent. He came on time only a two day wait to get someone here to fix my A/C issue. He was very courteous and explained everything to me in detail and had the part needed in his truck so the repair could be done right on the spot and checked my unit and said everything was ok and ready for the high use in the upcoming summer months ahead. I would definitely use him again.

Spoke with Anthony A. Regarding home warranty coverage. From start to finish very knowledgeable and courteous. Mr ** went above and beyond his duties in getting me set in an awesome plan with major credits and discounts. It was a yes for me on value and service. I give Mr ** and CHW and excellent rating and I approve this message. Thank You so much.

Tech was very knowledgeable and explained the process as he diagnosed the refrigerator free34 that was not cooling. Took care of my home. Cleaned up after himself. Explained the part that was bad and the reorder process. And how long it typically takes. Said the 2nd visit would be very quick.

I filed a claim and after a week of Choice Home Warranty not being able to find a plumber to come unclog a pipe for sink/dishwasher, they had me hire a plumber and they would reimburse me after they approved the technicians diagnosis. Choice Home warranty would not tell me how much they would reimburse, but after all said and done they only reimbursed me $40 as that is how much it would cost if their contracted vendor would do it.

I was looking at switching home warranty companies and the agent I talked to was super helpful in my making a decision to switch to Choice Home Warranty, In fact I was so impressed that I not only took the warranty on my primary residence but ALSO on my condo in another city. I'm looking forward to being worry free in both locations.

Hello. I would like to share the timeline of how long it took to get results. May 30th-claim called, June 3rd-appointment with tech, June 5th- claim approved, June6th- payment for our share was requested, June 9th finally received call back to discuss our share, paid and equipment ordered. June 10th installed. The technician was great. He kept in touch with us as to what was going to happen. I am disappointed how long it took to receive call backs and never heard from my case manager. I called and emailed over and over. I would be happy to talk to someone about this.

I cannot give a low enough rating for Choice Home Warranty. It is a huge ripoff. First, the process for getting a technician to my home is extremely inconvenient. It takes days to get someone out to look over the failed item. I have called them out for (dishwasher, water heater, A/C, garbage disposal, and microwave). They denied all of them and I have had to file an appeal on everything; most of them with no success. Second, the technicians they send over are very unprofessional. Typically, a father and son business where one of them is constantly in the phone answering calls for other customers, and they don’t use legitimate equipment. For example, the HVAC technician used a spray bottle with soap and water to check for a leak rather than using an electronic leak detector that could detect leaks within the unit.

Garrett was professional. I think the product, AC he quoted was very high compared to my neighbors. Choice did not help much. With a home warranty in place for over 2 years my out of pocket was $3400. For a home that cost me $30,000 I can’t justify. I am canceling my policy. I would still recommend Comfort Pro for smaller jobs.

Technicians checked components including electrical wiring, fan and capacitor on my two part AC unit. They replaced the capacitor. They also took a moment to explained their repair. They communicated well to confirm the appointment and also telephoned to indicate the time of arrival. I had to request a receipt but otherwise they technicians were professional.

Horrible customer service. Went through three different service providers for washing machine repair. They were all over 70 miles away and not able to repair it. Had to go through their Reimbursement Process, hiring my own local area company to make the repairs and now have to wait to be reimbursed for the repairs. Horrible customer service getting it approved and hassle getting documents uploaded to their site. Leaving Choice ASAP!

I joined CHOICE in 2012 when I bought my house and was with them for 12 years. For unknown reasons I left CHOICE and went with another company "Select". I called twice to put a claim in. Once for the freezer and the other claim for the A/C. Both times they sent a technician. After the technician evaluated the freezer and the other technician evaluated the A/C they reported the damage to "Select". In both instances, both claims were not approved. When I called to find out why, I was told that in the contract those items they did not cover. Basically "Select" takes the customer's money but nothing is covered. I immediately cancelled the contract and demanded they reimburse me the unused portion of the contract. I immediately called back CHOICE and I'm glad I'm back with them.

Although my initial company that was supposed to come to my house failed to do so (Sears) I was amazed and totally satisfied with MR BREEZE. His name is Alex and what a professional experience I had with him. I only want to use Mr Breeze on all my AC AND ELECTRICAL WORK.

Had a small problem with my refrigerator. Honestly Choice warranty got someone on it and it was fixed easy in a matter of a few days. The tech was super helpful and friendly. They came in the time they had said. I was very pleased with the service. The claim was very easy.

He was thorough and fixed my LG fridge in a minimal amount of time. He found the defective part right away. The repairman had a replacement part in his truck. He installed the new part. He called the next day to inquire if the fridge was fixed. My wife and I are thoroughly happy with the outcome.

The person who I talked with was very proffesional. He knows everything about what I need to resolve my problem corcerning my claim. My problem was resolved in few minutes with no delay. I am very satisfied and I appreciate the way he treats me with cordiality and respect. I will not hesitate to recomend home warranty to other peoiple,,.

Katelyn was great to work with - very patient throughout the two week time for me to shift with my very busy schedule. She was professional, answered my questions and was great to work with - looking forward to working with Choice as a result of working directly with Katelyn. Bravo Katelyn!!

This was my first claim that I had to put in with choice since I got them and they did an excellent job. My AC had broke and I put in my claim online within 24 hours. I got my email confirming my appointment with the contractor they gave me it went well. Glad I changed services to Choice will recommend them to friends.

Completely useless having the home warranty from CHOICE. They don’t reimburse and keep pointing some weird reasons for not reimbursing. Recently HVAC stopped working and I reached out to CHOICE support and raised the claim. Initially they said get a local available technician and will reimburse. But once the technician visited and provided the technical analysis-estimate and fix details for approval to proceed, then CHOICE denied it saying that the HVAC has failed under abnormal operating circumstances & catastrophic failure and they denied to pay. This kept going on for a week and we had to no other option but to pay out of pocket and get the HVAC repaired. When HVAC just stopped working in April due to age, how is it abnormal and what catastrophic. CHOICE left us with NO CHOICE. Please avoid CHOICE appliance insurance.

My toilet is backed up and the plumber stated that the line needs to be fixed. Choice will not fix it! I'm trying to inform them that he did not use anything yet I did and was unsuccessful. Apparently you can only speak to one person about your claim and no one else will assist. They barely cover anything anymore.

Choice Home Warranty typically acts fast and connected me to the plumber in a matter of few hours. However the plumber gave us an appointment 4 days away. The plumber kept changing the window for the appointment as well. Luckily, this was not an emergency. The plumber did an excellent job. He replaced all the tank guts, and cleaned afterwards, Thank you.

This was my 1st time calling to put a claim. And I was extremely happy with the customer service. Plus, the technician came over and was very knowledgeable and spoke English. I'm extremely happy a change to you guys. Today I had to put other claim, I did it on line and it was fast & easy. Great customer service. Highly recommended.

I called because I'm so grossly unsatisfied with AHS that I cannot stand them any longer. I did my research and saw this company at the top of almost every list I saw. If not first, then second. Let's give these guys a shot at my business since AHS so clearly doesn't care about its customers. I sent in an online request and was called within five minutes, had a policy within the next five minutes, and it will be in effect in a month. It's pretty perfect. Justin walked me through the payment options and sounded like he was digging deep to save me money. I appreciated this call more than words could explain right now.

The person I spoke with gave me easy to understand information. Offered the best options and the amount was less than what it would be to renew with my current warranty service. I appreciated the quick call back and look forward to having great service this year with Choice Home Warranty. THE PERSON I spoke with was very polite and I got an email with the account information very quickly. THANK YOU!

Within moments I got an email assigning a subcontractor to come to my house the next day. It is such a relief knowing I can count on Choice Home Warranty. Once the subcontractor comes and whatever needs to be done gets done I will be happy to write a review after.

The technician could not speak English, but he had his translator APP and made the effort to communicate. He indicated that he was not to repair or clean the dryer vent; that was not in his contract. He indicated that it was a separate job. I maintain that the vent is connected to the dryer and is a part of the system. It is essential to the operation of the dryer and should be treated as such in the work order. He should have cleaned the dryer vent as a part of the service call. As a matter of fact the service should incude preventative maintenance.

The member I talked to on the phone was courteous and very helpful in getting me through the process. He led me through everything and got me on track for with my warranty. He was knowledgeable and fast to sign me up. Now I feel covered. You need to shorten the criteria.

Purchased spa coverage and when tried to make a claim told it was a mistake and shouldn’t have been covered. Recently filed a dishwasher claim. Was told they would send Lowe’s card for $272.00 replacement. No satisfaction given when I explained a new dishwasher was hundreds $ more. They are supposedly providing a new furnace, but I am supposed to pay nearly $2000.00 for installation. I bought this policy for 6 years for 2 locations as it sounded favorable. Got a runaround when c/o dishwasher costing far more than what was offered. Not happy about costs of furnace installation given to me.

This is the first time I file a claim. It is really frustrating that I can't get to speak to a live person it doesn't give me any choices. I do have a water leak and I needed advice right away. I can't rate you yet because of that issue.

The technician involved did not speak English well. When he left all we knew was that there was a crack in the drum. Thankfully we got your email regarding compensation to help buy a new washer. My complaint is that there was a message that said it might take 30 days for the check to arrive. That is too long in this electronic age. As of today we still have not received the check and worry that the washer may fail and cause a flood.

Tech came out. Diagnosed the problem. I had to call for follow up. It’s been a week, services have been approved but waiting for parts. Hopefully it will be resolved soon. It took 3 days to get a tech. So it’s 10 days now. CHW could do a better job in updating clients on repair time.

I needed an earlier service date and time for my leaking refrigerator at the bottom had to wait 2 weeks. Repair guy needed more parts and is coming back next week. Choice Home Warranty charge me $90 for their services to have someone to come out and repair my refrigerator. Hopefully after the repair guy finishes with repairing my refrigerator and I can give it another star. Thank you, Theresa

I have used Choice services in the past and have found them to be an excellent company. Technicians are usually assigned within hours. I recommend them to anyone looking for home warranty services. Price is comparable, if not less than, other warranty services. Hope this is helpful. If you are considering a home warranty service, you won't be sorry.

It was fast and easy to place a new service call on Saturday. I did it by phone and been patched through to a live person very quickly, which is nice. A technician should be at my place in a few days. I don’t often use my warranty but it always was a good experience.

The tech identified the problem and fixed it promptly. He was awesome and I would highly recommend him. He came on schedule and was very professional. It was a very satisfying experience. The warranty company is pretty awesome too. The appointment was scheduled very quickly and exceeded my expectations. Everything was done online and was easy to do.

I have never had a home warranty before. I am glad I remembered to check the covered items. Otherwise, I would have had to call a local plumber and would have paid extra for an emergency situation. Very impressed with my first interaction with CHOICE Home Warranty. The Claim Rep I spoke with was professional, courteous, and very helpful.

I purchased a home 4 months ago. I also purchased a home warranty with Choice Home Warranty because they had good ratings. I just had my first problem with my air conditioner and I was told it could not be fixed because my problem was pre-existing. My house was built in 2005 so I am sure I have other things that are pre-existing but that is why people purchase home warranties to make owing a home safe. I am appealing their decision, however I only have 15 minutes to explain fully what happened. They were at my house longer than 15 minutes. Buyers be aware... They continue to advertise that if they can not fix it they will replace it! That did not happened with me. They should not advertise something that they don't stand behind.

The technician did a great job. He was on time, he actually bought the part he needed with him also. Great job all around and he tested the equipment before he left to ensure it was working properly, so we are happy with the service provided and the technician that came out.

Ultimate, I had a good experience. The technician was knowledgeable and worked really hard to address my issue. He responded to messages and any concerns I had throughout the process. He had to come out multiple times, and he addressed my concerns each time. My one piece of feedback is that he communicate if he will be late or has to change an appointment. I understand things happen, jobs run longer, etc. He just needed to communicate that better. Overall, I would recommend him for other jobs. He and his partner were extremely polite and courteous each time they came.

These men were highly trained and professional. I would give my air conditioning problems to them anytime. Thank Choice Home warranty for sending them. They took pictures and showed me the problems with my air-conditioning unit and gave me positive feedback. They told me the solution to my problems and gave me a monetary cost.

At Ease Electrical llc was very professional and did a great job. They were very knowledgeable in their work and very efficient on the job and punctual. They had equipment that was necessary to complete the job. They were very friendly and helpful. Felt comfortable with this company. They had enough help to make the job complete.

I've always had a great experience with Choice Home Warranty. They keep me updated, set up quick appointments, and help resolve all the issues in my home. I've been a customer for ten years and am completely satisfied. I will definitely be renewing in 2027!!! Hope I get the same great annual rate. I chose to have all of my appliances, electrical, plumbing, etc. In short and have definitely gotten my money's worth. Hopefully, everyone has had the same experience I've had. I would suggest to give them a chance. And they also have a monthly plan as well.

Called CHW for repair to refrigerator. Had a technician in 48 to 72 hours. The technician called beforehand to verify the issue and arrived on time to make complete the repair. Very Professional, completed diagnostics and told me his finding. Was very pleased with the professionalism of the technician. Would recommend Choice Home Warranty to friends and family.

The service part of the call went well. The service tech arrived when expected. The service he performed was quick and thorough. He replaced the broken part and reassembled the air conditioner. When complete the service tech asked me for $300. I reminded him it that the cost was $100. Who else did he try and cheat?

Last Tech Ken from Aries Appliance Service did a great job. He was able to quickly identify the problem, order the parts and complete the repair. However this microwave system was worked on before by another tech from the same company with the same problem but the repair did not fix the problem totally. This resulted in paying the Service Call Fee of $75.00 twice for the same appliance problem.

Recently I had 2 separate events. Our washing machine was on the fritz and our garbage disposal quit working. The washer repair man came out immediately and fixed it. Unfortunately, the garbage disposal went out over the weekend but on Monday, Choice sent a workman who fixed it within a few minutes. I have been pleased with the timely responses by Choice.

Very polite and knowledgeable agent. Got the info needed and scheduled repairs. Choice is always able to schedule service within a short time. Choice Warranty has very good contractors in most areas to solve problems and do the repairs. Thank you for having employees that like their job and work to get needed help as soon as possible.

First of all, Technician arrived on time within the time frame given. I believe that is very important. He listened with empathy to every detailed issue we had about the problem we were having in the house. Dustin was very thorough in explaining every concern in detail. He even educated me in some information outside in our meter. Professionalism exceeded expectations. Would recommend Choice and Technician highly to friends, family and neighbors.

Wasn’t expecting such Fast service, the tech person knew right away what was wrong with the fridge, and had no problem fixing the issue, prior to the appointment, they had asked me the brand, model, and serial number of the item, so he had all the parts needed in his truck at the arrival time; great turnout,will have no problem recommending Choice to family and friends, Thank you!!! You guys rule.

Turns out my refrigerator was not broken. But he found the source of our issue and Anthony ran diagnostics and updates. He also gave us tips on how to lessen the probability of puddles in my kitchen! My husband and I both have a bad habit of holding the refrigerator and freezer doors open too long and I believe it led to excessive condensation which drained into the bottom pan & froze over to finally spill. Thanks, Anthony.

He was good, but you guys did not honor contract!!! On a technicality. My refrigerator was working within the contract policy because of policies was effective June 8, can’t help it if the refrigerator went out the night of June 8 because it was working in the morning. Will I recommend your warranty did something in the air right now?

I appreciate the fast approval of my water heater claim. The plumber was easy to work with and kind. I would have loved had the cost of installation and parts not added on 1000 out of pocket but was thankful the heater was covered. I had hoped both the tank and installation would be covered but only the heating.

The repairs were not covered because it was not in the time required which it was. An appeal was entered. The experience was not at all what I expected. If the appeal is not overturned I will definitely be canceling my policy. I feel it is unfair. This shouldn't be this difficult to get a covered repair fixed.

I placed a call on Saturday and I have someone coming on Tuesday to fix it. Great service. I did not know whether it would be covered or not. The Agent looked it up and said it is covered. This was Handled quickly and I am very pleased. Email was sent quickly with the company coming to repair within the hour. It has their name and time. This was Quick service request.

I submitted claim on Sunday evening. Was notified a tech was to come out on Monday. They were a no show. Contacted CHS on Tuesday. They assigned a new tech on Wednesday and according to CHS they wouldn't be available til Saturday. Tech did contact us and advised he could be out that day around 5 PM. He showed up. Did his thing, advised compressor was bad, needed replacement and left. Said needed CHS approval. Would advise. Next morning when checking claim status there was message that claim had been reassigned to another service company and they would be there on Friday. I contacted CHS asking what is going on, why the change. Was told by CHS that the company who came out said they could not complete the repair and they wanted to cancel. Out of curiosity I contacted that company asking why they canceled. They said they didn't cancel. CHS did. Now I'm wondering who is lying to whom.

It was found out that the Air conditioning need more coolant R2 gas or something and for dishwasher connector....The connector cavity was damaged and needed to be replaced... Choice Warranty personnel are there to take care of any or all the issues there may be....All claims are approved....I have never had one issue that reported where they shied away or look for reasons not to approve the claim... For so many years I have been a homeowner and never really believed in home warranty but now I think I would not buy one without it and My first and last Choice will always be Choice....They have definitely earned my Trust...

The young man Ray was professional and helped me with all my questions. He got a claim going for my refrigerator and gave me a phone number to call to set up a maintenance check on my AC. I normally have the AC check in the spring and furnace in the fall but the company I use went out of business.

This is my 3rd disappointing claim. I will not renew with Choice Home Warranty and I honestly warn others not to believe their hype. They do not honor their warranties as they claim. They either decline your claim or compensate at 15% to 25% of the valued loss. Compensation consists of Lowes gift cards that can't be used elsewhere or converted.

After waiting a week for the technician to come to fix my garbage disposal, a half hour waiting to get authorization to replace garbage disposal, the technician could not get the warranty department to issue an authorization to replace the garbage disposal. Calls to the warranty department was unsuccessful, disposal still not fixed, $85.00 collected upfront, very disappointed.

Choice is my top choice for a home warranty. I have used them 3 or 4 times in the past 2 years and have been very happy with their response. Less than 5 minutes after I put in a request for service I had an email telling me what company would be coming and to pick an appointment. The vendors they use thus far have been very familiar with my brands and are trained to the specific items that I had a problem with. My previous warranty company did not send out top quality repair people.

Was identified and the remaining service work will continue today. I love choice warranty and the timing the service men or women show up after the claim has been filled.

I am extremely dissatisfied with Choice Home Warranty’s handling of the repairs to my water heater. It should not take 14 days without hot water to replace a thermocouple on a water heater. Most of this time was due to Choice’s very limited pool of plumbers in New Orleans that will accept their rates. All of this means the customer gets poor service on repairs that should be taken care of quickly. After 3 plumbers and 14 days we have hot water but this experience will ensure I do NOT renew with Choice Home Warranty.

Choice was quick to get on our claim and find a certified technician. The technician was allowed to fix the unit and get it back running again. It’s a very old and I’m sure it won’t last much longer and will need to be replaced but for now it’s running great.

Very impressed with the timeliness, knowledge and the professionalism of the service technician Aaron. He gave us a very thorough explanation of why the problem existed and what needed to be done to fix it. We actually had the repairman arrive within 24 hrs after making the request. This is Texas in mid-June with 95+ temps!

Very good customer service and the response to my appliance problems was resolve very quickly. Place the claim and the very next day the AC company called to me to let me know the day and time that they were gonna be at my house. Very good service from CHW.

Adrian was very knowledgeable and thorough with analysis of my system. He gave me several options to relive my problem. He did explain that my system needed to be replaced and he would recommend that to you. He was able to do a temporary fix to get my system to cool again.

I have had Choice Home Warranty for a few years now and I have had them out 3-4 times total. I haven't had anything massive like and air conditioner, but with the appliances, I have been pleased. The service has always been within a couple days and they are friendly and professional. The one time I actually needed a replacement, they told me I could pick from a certain selection, or take a settlement check. I wanted an upgrade so I took the check and bought the upgraded dishwasher. And yes, that year the warranty more than paid for itself. The other years, I have had smaller repairs go very smoothly and it's nice to have the peace of mind knowing that I'll be okay if something major breaks.

He was quick but but I'm disabled and I asked the gentleman to let me know when he was leaving. He did not. Left my door halfway closed and he did not remove the box or the old glass top. He left that beside my washing machine. Very disappointing in that but other than that overall he was quick and prompt.

My A/C stopped working on a Sunday evening. I created a claim and Monday morning it was put out for one of the service companies to pick up. The ticket was picked up and a service tech was out on Tuesday fixing the A/C. My only complaint is the cost of the plan and service call has continued to climb over the course of the 7 or 8 years I've had the home warranty.

All I can say is wow! Travis ** is a smart man. He's very knowledgeable about HVAC. He stayed in contact with confirming my appointment, on time and went straight to the problem. It was nipped in the bud quickly and professionally. No hesitation. He was courteous and thorough. I was blessed to have had this company come out. Top notch for sure. I will definitely be letting this company service my HVAC needs. This is a no brainer.

Very welcoming and answered my questions, spoke very well, very polite. Also I read reviews top rated. Was helped right away, no waiting on hold. Was very thankful for my questions, seems already for a great start. I'm going to pay less than I was paying and didn't get taken care of. That's why I'm changing to Choice already, seems off to a good start.

Apparently, Only select components of the opener are covered. Doesn’t cover springs, the tracks, the rollers, etc. Disappointed that Choice is so misleading…. The coverage says “Garage Door Opener”.... It doesn’t say “Garage Door Opener Motor only”. I will be doing comparison shopping for a new Warranty Company. $600 a year is outrageous for PARTIAL COVERAGE on items.

Called on a Friday and the date and time for service would be on the next Tuesday. It is plenty hot every day I figured that was very good time to come on Tuesday. However on Monday I got a call from Air Zone AC and asked if they could send a technician that Monday morning and of course I agreed. The technician asked lots of questions, went into the attic over the garage (very hot up there,) fixed the problem. Could not have asked for better service.

Thanks for your services, the technician arrived promptly, however he was not able to give an understandable explanation after completing the task. Also my appointment was changed via email, (unbeknownst to me until the technician called to confirm) however I would have appreciated a telephone call, as I made other appointments and needed to reschedule set appointments due to the change, but I do appreciate the service provided.

I have already spoken with my friends and have encouraged them to be Choice Home Warranty customers. I explained how choice home warranty did in the past 4 years and how fast had taken action regarding repairing of my homes stuffs and equipments are under my warranty policy. They were really interested to be a customer of choice home warranty. They asked me to give them phone number of choice home warranty’s and I did it.

Choice Home Warranty got my call and said there would be someone calling me shortly. Gentleman scheduled visit next day came fixed the leak, I had in the bottom of freezer, but had to order part for the ice dispenser. He scheduled it as soon as he received it. Came over and put it in and my refrigerator is BACK! Good work Choice!

I am very disappointed with Choice Home Warranty and how inconvenient it is. I have only had to make 3 claims in 1 1/2 year, 1 per each home (3 homes) and only 1 of the 3 claims Choice Warranty sent a technician over. I still have 1 claim under process at finding me a technician and it's been over a week and my other claim. Well they are only reimbursing $120 for a $390 charge. My garage door spring failed. A single spring is $300 and a double spring is $390. I have a double spring but since only 1 spring broke Choice decided to only reimburse me half of the $390. Not how much a single spring itself would cost. Note that I live in Alaska, everything cost so much more and shipping cost is just as surprising.

From the beginning the technician was upfront and great with his communication starting with being very transparent on his arrival time and arrived on time. He looked over everything then did what he had to and left. He was clear on the issue and fixed it without problem or delay. Excellent service. Thanks.

I was very disappointed in how long it took for Choice to find a technician for this job. The first technician committed to the job but failed to appear for almost two weeks and then just dropped out of the picture entirely. Choice seems to have difficulty finding suitable technicians for jobs in this area. Another technician did finally come and he was good. I was also made aware by Choice that buried in the myriad of fine print in their contracts that the damage to my disposal was not due to normal wear and tear and therefore not covered. They seem to have this answer ready at hand.

Updated on 06/14/2025: Follow up with previous post. The last 2 times they sent the same guy, and he looks know nothing. He damaged my water faucet and tried to buy a new one to replace it, messed up everything. Right now, I am still waiting for the solution of my washer. It has been more than a week.

So far, no complaints. The salespersons are very cheerful and helpful, directing me to the best product for my needs. Mindful of facts, I'm a disabled/senior citizen and just replaced my HVAC system out of pocket for $10,000. The salesperson explained coverage well, that I can't have a claim before July 13 on anything else. I agreed I better not have anything else to claim any time soon because I can't handle the stress.

Recently switched from AHS to CHW and based on my first experience, I certainly made the right decision. For a much lower cost coupled with ease of requesting service for needed repairs, CHW is far superior. The repair experience was excellent, technician arrived with all required parts, performed repairs in a timely fashion, tested the appliance and was on his way.

I hadn’t realized that my contract expired a few months ago and when I phoned to open a claim for my ice maker that doesn’t work, I was informed, so I requested to speak to a sales person. I spoke to Maurice who was very helpful. I agreed to a three year contract. I know I have to wait 30 days before I can submit a claim, so for now I’ll buy a couple of ice cube trays.