Choice Home Warranty Reviews

This is the second time I have given my review. I'm glad it wasn't hot outside because it would have been bad. When they came it was fixed right away and I was happy because you usually have to wait a day or two for approval.

Khalid did a AWESOME job and quickly corrected the problem, working in the rain until it was fixed. This is not our first experience with Khalid - he ALWAYS does an outstanding job and we would highly recommend him! Thanks Khalid!

CHW was a good experience my first time in. My claims were addressed within hours and a technician assigned and arrived within 24 hours. The work was professionally completed by a kind and courteous business. Thumbs 👍.

I was able to get the technician to service my needs. It took a couple of days due to him being out of my area but L &:K was an excellent Technician. He tried everything he could to service our refrigerator/freezer but nothing worked. I called Choice Warranty and was directed to Service Person from Philippines who was very rude. She hung up on us. Called back to speak to US representative & management. She helped us then referred us to Mrs **. I was disappointed that it takes so long to replace our appliance. I had to go through Managerial team but Mrs ** was excellent in trying to accommodate. I do not like that Choice Warranty takes so long to process the e check. They ask that I await 30 days which is definitely inconvenient. I already have not used my refrigerator/ freezer two weeks. That process need to be amended and updated.

It took 3 weeks to get a person to service my air conditioner. Luckily it didn't go out as I would had been really bad shape. That is unacceptable customer service. In addition, I had a plumbing leak which flooded my bathroom, bedroom, hall and living room and you could not get a plumber out till the next week. I could not wait as my whole house would of been flooded. Your representative said it could take 48hours just find someone, then when you did it was for the following week.

I opened a case for an air conditioner issue at my home. The case was reviewed and technician is assigned. The technician name is Tony and he came on time and addressed the issue. He is very friendly and sounded very knowledgeable too.

Choice did me good this last time, and I was very happy with them. They got me somebody over here. We had little problems, but they did a lot better this time. This time, it wasn't difficult at all. I called them, and they said they'd get somebody out. The next day, a guy called me to set me up an appointment to come and check the issue out, and he fixed it right there on the spot. I was impressed. But when I used Choice the first time, they told me to go ahead and get somebody. I told them I didn't want to do it. I've got the home warranty so they should take care of it for me. After two or three weeks, they finally got somebody.

Choice Home Warranty is reliable. I've been with them for 5 years and it's quick and easy to submit a claim. The process is straight to the point and they get somebody right away. They're on time all the time. The recent claim on my refrigerator went well. Having Choice has been great. I told my brother he needs to find some kind of home warranty and told him that I had Choice.

I have a home and I know there are different things that may come up that are not covered by insurance. When I looked up home warranty providers online, Choice Home Warranty seemed to be a reputable one and had some good reviews at the time. I went with them and my experience has been fine, though I had some problems. If I have a leaking, issue, it would take two days. But it's gotten a little speedier as I reengaged with them. The coverage is pretty comprehensive though it could be a little bit more. The price has gone up as well. I was concerned about that because they didn't alert me before and I don't know how much it is now.

Have Central AC for years. Suddenly stopped working in late April. File a claim and service contractor by Choice Home warranty check and state freon leak out by a port. The home warranty company deny the claim saying it does not cover the Valve. Even though the policy said age is not a factor. If broken we repair or replace it. They never tell consumer what they do not cover but promise we repair or replace it if it can not be repaired.

Filed my claim at 10 o’clock in the morning and received a call from my technician at 2 o’clock in the afternoon. He arrived about five minutes after the call and I gave him the information on the door problems. Within a few minutes, he figured out the problem of the door opening and closing, and was able to make it open and close. We could not duplicate the problem of the door reversing after closing, but it seems to be working OK today. Very pleased with the rapid response and service.

I think Choice as a whole is okay and their support desk is helpful. However, some of their subcontractors are extremely unprofessional. I had 2 bad experiences with a subcontractor they use called 123 Appliance Repair. I submitted 2 separate claims where this subcontractor accepted my claim, set a date and time, but they never showed up not even a phone call. I tried calling the subcontractor and texting the number provied by Choice, but they never responded. Choice should record and monitor all customer issues with their subcontractors and should cease doing business with them before customers stop doing business with Choice.

Fixed leak and helped confirm where condensation drip was coming from. They rebuilt faulty equipment and made sure no more leaks from the tools on the second floor. Very friendly and processing payment was easy.

The tech who came out and fixed the dishwasher, his name is Alex, he is wonderful, very knowledgeable, very intelligent, very friendly, great customer service, keep it up my son. Thanks. Which ever time I need someone I want Alex come to my house. Thanks.

Our technician was courteous and knowledgeable. He diagnosed the problem with our Thermador range very quickly and made a recommendation for Repair and we are currently waiting for a decision from our Home Warranty provider.

Recently, I received service from Choice to fix/repair the air conditioning system at my house, and I couldn't be happier with the results. The technician Alex was professional, efficient, and left everything spotless. Highly recommend them for anyone looking for reliable Home Warranty.

The purchase of my home warranty was quick and easy. Dylan was very helpful and knowledgeable. I am very pleased with the price. It will be nice to just call Choice Home Warranty when I need a repair and just let them handle it rather than me searching for someone to do the repair.

I am glad to have chosen Choice Home Warranty. After reporting the claim online, I quickly got the service appointment next day. The technician was very knowledgeable and fixed my AC issue within 30 minutes. Thank you again for providing excellent service.

The service was fast and reliable. The technician that came out and did the work was very knowledgeable and kind. Walked us through everything and made recommendations to keep our AC unit last longer.

I have only filed a claim. No one has actually come out yet. But I do have some observations others who are potential clients will want to be aware. When I filed my claim I had never done anything like this with a warranty company. So I didn’t hear from them for a couple months so I contacted them. I asked them, "Why haven’t I heard from you or received any updates?" They said they were awaiting a diagnosis from my technician. (They couldn’t find a technician to take the job so I received an email that I could choose my own.). They said they never received the diagnosis. I said, "He sent it." They insisted they hadn’t received it. So I told my technician to please send it.

Service done in professional manner, but time reporting issue to final resolution was close to a week. I am used to, in my position of property manager, having issues resolved in a much, much more timely manner. Overall the technicians were on time, fixed the issue, and were friendly and polite.

Service call was responded to quickly. Fried circuit board and faulty pressure switch, parts on order awaiting arrival and repair, outcome was due to not having yearly check-up and lack of HVAC system knowledge.

Have used this technician in the past and always request him for any plumbing issues. LHC is very professional and always has been able to resolve all issues. Tom is very responsive to all communications and explains what needs to be done very effectively.

Amos is very professional. He arrived on time and was able to repair my air conditioner after looking at a supply place for the part. He explained what needed replacing and kept me aware that he was looking for the part.

The repair company owner, technician, and assistant came to repair the A/C unit and was very well prepared. Their equipment was very orderly and they seemed very knowledgeable about the system. The only issue was the scheduling time and arrival time for the appointment. Also, the unit was serviced, but there was no investigation into the cause of the Freon leakage. The unit is working fine, and I would recommend this company for A/C service.

My realtors bought Choice Home Warranty for me when I first bought the house. They have an app where I submit claims and it's very simple. It gives you a dropdown and you check it off. Recently, I did a claim for my hot water heater, and I had to get a new one. The only thing that I don't like is that Choice Home Warranty has to find a plumber and sometimes that takes a little bit of time. I can't just call a plumber. I might be able to, but I have to pay it upfront and I don't know if it's even covered, so I just let them find a plumber. When I filed a claim for my air conditioning, it seemed forever. It was three or four days and it was hot as hell. I was a little annoyed ‘cause it was so hot. Finally, somebody came out and fixed it.

When I was looking at Choice Home Warranty, it covered water heaters and HVACs. They had a decent plan that was affordable. So, we went with them. Our water heater went out and it was a smooth experience with the techs. It was a little bit of a process just to get the part in. But once the part came in, it was quick. We got Choice in December and they're doing exactly what they said they’d do. And it's been an easy process to get it done. So, I recommend them. They're doing great.

I have a claim with Choice for my AC. I'm still dealing with it right now. It's been about a month. I had issues, and they came down and got somebody. Thought it was just a refrigerant, low on that. So they charged it up, and it went fine. But then, within two weeks, I had the same issue again, with it not cooling. I called them again, and I didn't know that I had to reopen the claim.

Choice Home Warranty is the best warranty company I have encountered in a long time. I have dealt with other companies in the past and they invariably find a reason to reject the claim. CHW truly cares for customers when they are in need. Their response time is quick, quality of service professionals are great and very professional.

Although it took longer to get someone to come out the person that came out was very professional, knowledgeable and respectful. He didn’t take long to find out the issue. Online claim service was easy to use

Claim number **. Policy number **. My claim was requested on 13 May 2026. The issue was that I am having problems with my septic tank. The contents from the septic tank is backing up in the bathtub and toilet. Your office assigned a contractor and set the appointment for 19 May 2026 between the hours of 1100-1500. Boyett Septic LLC did not show up. I called Boyett who advise that Choice Warranty did not complete the "On board processing" so they could not fulfill the appointment. I called Choice Warranty on the on May 20, 2026 to advise them of this matter. I was informed that another contractor would be assigned and an e-mail would be sent to me. As of today, May 22, 2026 nothing has been done to assist me. I called Choice Warranty today and was informed that they will look into it. REALLY. I am a new customer and getting the feeling that I made a mistake in contracting with Choice Warranty. Please find the solution ASAP.

Jose with Universal was very good. He fully explained the situation and was very professional and thorough. I would definitely request him back if I have another claim. I appreciate Choice Home Warranty and have confidence that they will always make things right.

Had a claim and it was denied, filed an appeal. Waiting to hear. The reason for a home warranty is for repair. The denial was because it wasn't normal wear and tear but no reason was given. Why have a warranty contract if things are going to be denied? We will see what happens with the appeal, may cancel

I do recommend Choice warranty for your home. They resolved my insurance quick and are reliable and trustworthy and keep their word. I do recommend to my family and friends. You will talk to a live representative, not a machine

The technician, Wally **, was great. He juggled his schedule to get the appointment earlier. Showed up timely, diagnosed the problem and quickly notified CHW. Unfortunately, due solely to CHW delays, my tenant may go a week or more without hot water.

I was having a problem with my water pressure, it needed the water pressure valve to be checked. DVC Plumbing sent Desmond, he came within an hour of my call to "Choice" and adjusted my valve and checked every faucet in and around my home. I was grateful for good service and the quick response.

My experience up to this point has been positive. I am currently awaiting approval on a pending item. So far so good. Once I hear from the warranty company about the next steps, I will provide further input.

Technician arrived on time. He was able to quickly decipher what needed to be done. He was careful, very clean and an expert in his field. I am happy Choice Warranty hired Top Tier Appliance for my repair.

I got to talk to a real person who spoke English well. It was a pleasure. The service was accurate and prompt. The person who performed the service was knowledgeable, neat, pleasant, and actually asked if there were other needs that I might have had on other appliances. I hope that the appliance repair people get paid promptly so they will continue working with Choice Home Warranty.

Omar was very thorough. He determined that perhaps the filter unit is bad and was going to order the part. He pulled out the refrigerator checked the water lines. He removed and inspected the filter compartment. It’s also a brand new water filter.

I purchased the 3-year platinum plan from Choice Home Warranty. I submitted three claims over the years and two have been denied. How could you not cover a level sensor on a washer? It's like once they get your money you're on your own and in addition; they have increased the diagnostic fee from $50 to $75. I can't speak for any other company but this one is a rip off. Time to go to You-Tube and to anyone considering purchasing a plan, you need to first go over the do's and don'ts, this company is more 'don't'.

The response to filing a claim and setting up an appointment to have an issue resolved has been on a scale of 1 to 10, ten being high and 1 being low, is a 10! I filed a claim about my air conditioner not cooling and within 2 hours an appointment was made. 3 days later my an HVAC Tech came to my home and fix the problem. I wholeheartedly recommend Choice Home Warranty when looking for a coverage for your home.

I had never been informed exactly how washer operated. He explained the clothes are not put in nearly like a washer with an agitation. The water will straighten the clothes out. What should not be washed in this machine like heavy throw rugs, throw pillows, bed spreads and etc. He set everything so water will flow up and down and will not blow bubbles up in your clothes. Very satisfied with information he provide.

The customer service that I experienced was unexpectable! I will no longer refer family and friends to sign up with this company in addition to reconsidering cancellation! I have been with this service for four years and to have to experience this level of unprofessionalism isn’t the standard I expected!

Sean called before he arrived, arrived in a timely manner. He was professional, clean and courteous. He had the exact equipment he needed. Took care of the issue in about 20 minutes, he explained what he found. I paid him. Very happy with his service.

We have had no AC for 8 days and still have not had a technician come by. 95 plus degree temperatures. Hopefully they come this morning. We were not first on the list. The other problem is we keep putting a Band-Aid on the issue. This will be the third time we have replaced the fan motor in the last 3 years.

I really appreciate the help that was given. The representative was clear and very insightful. She went out of her way to give me some helpful tips about my situation. She went far and beyond what MOST customer service representatives would do. I'm very grateful!

Miles from Simrels Plumbing was excellent! Very professional and very quick to complete the job. The appointment was also made quickly and he arrived before 8 AM. I was very pleased with how this was handled from start to finish.

After two calls in two weeks finally my AC problems have been resolved. Condominiums of shared drain lines should not be an issue if I'm paying for the service.

I have had Choice warranty for years now. This is my 3rd home with them. They NEVER disappoint. Streamlined claim process. My AC wouldn’t start up. Belt Way Air was out here in no time and solved the issue.

I'm a realtor, and I have purchased Choice Home Warranty for previous clients and they’re very happy with the service. I purchased the coverage for myself in March and so far, they’re fine. My rep is terrific, and she takes very good care of her clients. I know I can call her if I have any issues. The contractors are very good as well. Recently, I did a claim on my dryer. I had had someone clean it and apparently, they didn't do it properly because a part was stuck at the end that was why it wasn't working. It ended up not needing the service. I wish the cost of the warranty was less but it pays for itself.

I experienced a breakdown of my Maytag washing machine last week and immediately contacted CHW to file a claim. A service technician came and determined that the machine could not be repaired due to age. He explained that CHW would contact me within 24-48 hours with options. I received an offer via email to receive a $406 Lowe's e-gift card to purchase a replacement washer. So far, so good. However, after accepting the offer, I was informed that I would receive the gift card within 30 days. I need to replace the washer NOW, please! If this is handled right away, I will be happy to increase my review rating for CHW. Thank you.

Over the last 3years of using Choice Home Warranty for my appliance service needs, things have worked out fairly well. All covered items were either repaired, replaced with another item similar in price. The technicians sent out for repairs were nice, respectable and knew their jobs. Choice Home Warranty followed with me on all repairs until the job was finished. I have decided to sign up with them for another 3 years.

Within 7 hours of submitting my claim for a broken garbage disposal, a technician arrived at my home and replaced my disposal. He was courteous, very knowledgeable and went right to work to resolve the issue.

I had to have my air conditioner done, and I wasn't happy that I did not get a reimbursement from Choice. It was a $100 part and $100 labor. The air conditioner repairman is one that I got. He left all the paperwork with me and I sent it in to Choice. Apparently, their procedure says the guy is supposed to come and give me a bid on what it's gonna take to fix it. Then I have to submit it back to Choice, and they either get back right away, which is doubtful, or it's a while longer. That means my repairman is gonna have to leave then I'm gonna have him to come back. But he didn't have time to sit around and wait for me to get approvals. He had appointments coming up. He was on a tight schedule because it's Arkansas and it's hot. Everybody's getting their air conditioned worked out so I just went ahead and had him fix it. In the end, I was told by Choice that I couldn't get reimbursed for that work.

It was a great experience. It was my first claim and goes so Easy with the fast response. They follow up the scheduled appointment and how happy I am about their job. I already recommended to my friend.

Jay and Cory arrived on time, assessed the situation and said I needed a new garbage disposal. They had one in the truck and installed it immediately. They were very professional and nice. I appreciate how quickly Choice Home Warranty took care of my problem.

We are pleased with the repair service which Mr Thomas ** and Nick performed on our AC unit. Mr Thomas diagnosed the problem as being that the condenser motor had gone out. Nick and he replaced the condenser motor and within a few hours, the work was completed and the AC was functioning to cool our home again.

I would not recommend Choice Home Warranty. I filed a claim for my sink garbage disposal was leaking. They sent out a technician who did not show up. When I e-mailed Choice Home Warranty about this and they would get back with me. Over a month passed that I did not have a working garbage disposal. So I called my own technician in which he repaired and I paid. I submitted the claim to Choice Home Warranty and they refuse to pay.

Greg was awesome. He was very professional and helpful, saving us a lot. He went over all our options and getting us all the coverage we needed at a great price. It was a wonderful experience!! I highly recommend Choice Warranty.

The agent on the phone was courteous and examined everything in detail and helped me with the best rate possible. I highly recommend Choice for your home warranty needs!!! Couldn't believe everything that they cover for no more than my monthly cost is.

The one time I used the warranty, I was sent a repairman who was creepy and non-communicative. Job was not completed to satisfaction but then I was forced to have the same company come out and finish the job. Job still wasn't done right but I did not want this person in my home again. When it came time for my year long subscription to end, I was hounded by hundreds of calls to renew. I told the company I did not want to renew and to not call me anymore. One month later they charge my card for a new membership.

The technician was on time, polite and knowledgeable. No problem with the technician. However, the follow up to my claim is unacceptable. I was requested to submit proof of repair regarding my claim. I submitted the document and have not heard anything else. Disappointing.

I have two issues. I have two policies and you guys have been trying to fix my stove. Decided that you couldn’t fix it so you’re gonna buy me a new stove, but you only gave me half of what it’s worth don’t like it. Can’t find the stove for $400 anywhere that has two ovens. It doesn’t work for me. Second thing is that I have a broken air conditioner system and y’all didn’t offer me anything but a two week out appointment what if I had an old lane person here and they couldn’t stand the heat. That is a no no for me and I will not be renewing the next year.

We had an Excellent Technician, who provided a great services by checking all the problem and fix them. He waited until the AC Unit was working perfectly before he left. He was patient, social, friendly, and he is an expert.

Duelist ** was the agent I spoke to. Very professional and I felt comfortable with her especially that she spoke Spanish. She also explained everything and answer all my questions. Also she let us know that by going longer than a year we can save money.

I just signed up for your plan with Carlos L. as my agent. I was very pleased with his extremely prompt and thorough responses to all my questions. When we spoke on the phone, he was polite and friendly. Upon receipt of the contract, I have some further questions but am sure he will respond accordingly. Since this is a new contract, it will take some time to see how the plan works but so far, I am grateful to Carlos and look forward to using your plan as necessary. Many thanks.

Awesome service. So, my garbage disposal suddenly stopped working. Not being sure if it was covered by my Choice warranty, I called, and it was. My technician, Vince, was punctual and very knowledgeable about the issue. He not only fixed the problem but he explained how to avoid the same problem moving forward.

Soooo we live in AZ. It's MAY.... ALREADY OVER 30 DAYS OVER 100 DEGREES... AIR GOES OUT!!! You try sending 4 different companies out! You choose Sears. They want to do a video visit! Bullshit. WE ARE IN OUR 70s not climbing a ladder. Plus Wife HAS MOBILITY ISSUES AND older cats in the home. Won't GET LESS THAN 85 DEGREES IN HOUSE.... AT LAST A GOOD COMPANY COMES. "4 HIM"... They say Choice picked the worst air conditioner of all. They have advised your company many times of this. You're aware & know it breaks down freq & parts hard to get!!!! 1 client waiting over 30 days for a part. Of course you are not covering anything saying go back to the company since a 10 year warranty! Your reply teams sucks.... Have had you for a few years at last renew I did for 3 years/will be switching companies when time to renew. The service you give is beyond spotty. The people you send are 1/2 the time worthless and snarley.... Somewhat should buy you out and clean house.!!!

Choice Home Warranty was fast, efficient, and easy to work with. The claim process was simple, communication was clear, and they handled everything quickly. Overall, a very positive experience and great customer service.

A telephone call is enough to request service to repair the air conditioner. Very fast service and courteous, very satisfied with the WHOLE TEAM. Wish them the very best of the future. I will continue to use their service for the whole house.

JD with Charles Services did an outstanding job replacing our ceiling fan. Him and his crew were very knowledgeable and courteous throughout the process. Would recommend them to anyone with electrical issues.

Vendor is excellent. I would give him 5 stars; you, not so much. I do not appreciate you taking the vendor payment out of my checking account when you said it would be held until after the vendor came out to make the repair. Meanwhile I had to pay him anyway and my checking account is down an extra $85 as a result. I was told when I called it would be a few days before it reversed and by the way it was the bank’s fault!

I thought they were up-front and honest about their warranty and what resolutions were when appliances break down. I gave four stars only because I thought they were a little over bearing in their warranty pitch.

Shoreline Plumbing. The negative part is finding reputable local techs and the time difference to get approval. I am satisfied with Choice Home Warranty. It’s like car insurance, you are happy when you need it.

It is a very bad experiences with Choice. Choice use "Pre-exist" condition as an excuse to avoid expensive items replacement. My A/C compressor runs good until breaking down. Choice will not pay anything to fix or replace it.

I have been with this company for a while now, had to call 3 4 times before I could get my garage door fixed. The only complaint this time is from the contractors saying they had no number to reach me and all info was not transferred over.

It is fantastic working with Natascha and Hayley as they go over and above and beyond every single time. They have always had my back every single time I have had issues with any of properties nationwide.

The customer service at Choice has been excellent. The reps have been very nice, polite, and professional. I’d recommend them, and I've recommended them three or four times. One of my kids has it, and the neighbor said they were going to do it also. They've sent reputable service companies within 24 to 48 hours usually, and the repairs have worked out fine though they've had to order parts and come back.

We always recommend Choice Home Warranty. We used them the first time when we bought our first home many years ago, and we carried on when we bought another home, then another home, then our final home. Submitting a claim with them is a really smooth process. It's all AI, and it prompts you for the questions. You don't even have to talk to a person anymore. The technician that they selected to come to our home was very professional. I had never heard of the company, so I was a little leery. But it turned out that this technician knew exactly what the problem was and fixed it within 15 minutes. He was gone within 30 minutes of the timeframe he got to the house. I'm very happy with Choice Home Warranty. It's a very professional organization. It’s efficient to use them, and they get a technician out within 24 hours.

I wanted some home protection for appliances and went with Choice for the price. I've had them for several years now and they're expeditious. I go online, tell them what's wrong and they set up a contact for the repair to come out and look at the problem. I love the quick turnaround. Choice is a good company to go with. Their contractors have been excellent. But Choice could improve on the price because it keeps on going up.

One of my two AC units is blowing hot air. It is the 3 ton unit for the upstairs floor of my house. The AI did ok on taking my information until we got to my 10 digit phone number. As I began entering my number I made a mistake and needed instructions on how to reverse one number to clear it and enter the correct number. The AI kept repeating over and over again that I should enter a 10 digit number, 10 digit number, 10 digit number, 10 digit number. She would not shut up. I never found a way to back up and correct the number, she did not take my questions.

Your technician was professional, knowledgeable, and very helpful. I enjoyed his personable manner. The only thing I didn't like was your salesman (who sold me the policy) didn't mention that every time you had to intervene, there was a service charge ---that was not mentioned at the time of purchase.

I posted on the website that my dishwasher was not working and I was able to choose today and a time slot. I told them exactly what machine it was. Make, Model and serial number. They accepted right away, came out within an hour and worked on the dishwasher.

The representative was very polite, helpful. He also explained what will happen and that we should hear when to expect an e-mail letting us know who will be coming and what to expect. I am so glad we Choice Warranty!

Thanks to Patricia M and Jean M for helping me such a good case manager! Now my problem are already gone! Now I have peace. Thank you again Patricia and Jean! A. I would recommend this team to anybody.

Thank you so much for great customer service. Justin ** was very professional and helpful in getting me covered for 2 properties I own. Offering me some special promotions and deals. Thank you for your expertise and kindness. Happy customer

Jason was very good at articulating the terms and conditions of the policy. I chose a total policy and received a discount for being a senior citizen and a veteran. He also informed me of a 7year and a 3-year plan. I told him that maybe one day in the future I might choose the 3-year plan. I have a feeling that I will receive good service from your company.

I was very happy with this experience. Not too long a wait on the phone to make my claim, quick response with an appointment, and I was able to move that appointment up a couple of days. Technician was on time, knew what was wrong with my dishwasher and had the part to fix it. I appreciated that he came from GE. Very satisified.

Repairman found the problem and has ordered the part for me. Was able to clean the original part so the furnace will actually work. But must have a new one as soon as it comes in. Would recommend him again.

Look at the agreement fine print. CHW doesn't cover all appliances. I need a new hot water heater. They cover 130 for labor. I have to pay 765 for heater, installation, and modifications. Don't get warranty save for appliances is better.

Have had this company a couple of times and they know their stuff. Have had this company a couple of times, and they know their stuff.

My complaint is that my current claim on a garbage disposal is the same disposal that I had replaced on 3/4/26 and paid the $100 service fee. Now I'm going to pay an additional $100 for a defective product. I could buy 3 disposals for the service fees I'm paying.

ANDREW was very kind and polite. He was outside the timeline but apologize greatly he took the time to explain what he was doing and why he was doing. He also explained what he found and what his recommendations would be.

I had Fidelity home warranty before switching to Choice. I switched because Fidelity always gave me a hard time. I had to fight, argue, get my own quotes to prove the point of why certain systems were not working and then Fidelity would finally agree to handle the issue at hand. I had enough and made the switch to Choice Home Warranty, and they have been great. When filing a claim, never try to diagnosis the issue, just file it and let the professional's diagnosis it for you. It's been great. I highly recommend Choice.

Contacted CHW because my garbage disposal was screaming loudly. Within minutes, I had a response, and the name of Quick Quality Appliance, who called me to schedule an appointment. I had notified CHW on a Thursday, and QQ scheduled me for the following Monday. I have to say that the repair person, named Vallory didn’t have to correct size replacement disposal. He had to go out and purchase another one that would fit. I felt horrible, but he just smiled and told me it was okay. When he returned, he installed the replacement disposal in minutes. Such great service! Thank you!

I reported my claim on May 6 regarding a plumbing leak. The first plumbing company inspected the issue and submitted the repair order for approval, but the claim was delayed because your company required the technician to pull the toilet before authorizing repairs. This is not standard business practice, as contractors should not be expected to perform work without approval or guarantee of payment. I escalated the matter to customer service and then to a supervisor, who was unprofessional and stated she was the highest level of escalation available. The technician spent over two hours attempting to work with your customer service department, resulting in no resolution while I was left with an active leaking pipe in my basement.

5 stars all the way. The plumber was professional, on time, and quickly diagnosed the leak behind my sink. They also repaired the flange on my garbage disposal and made sure everything was sealed and working properly before leaving. The work was clean, efficient, and reasonably priced. It’s hard to find companies that are both knowledgeable and honest, but this team delivered excellent service from start to finish. I would definitely recommend them to anyone needing plumbing repairs.

The technician Michael was outstanding. Very knowledgeable and polite. Ki was not happy with the email I got from Choice saying he was on his way. Would be there by 11 and came after 2. When I called choice they said that is something in the system. It should be corrected.

Very nice gentleman. He was right on time. Fixed my problem in under an hour. Didn't leave a mess at all. I would definitely use his company again, He was very skilled at what he did. Plumbing is certainly his expertise.

I had a great experience with the technician sent through the Choice Home Warranty program for my washer repair. He was professional, knowledgeable, and arrived on time. He quickly diagnosed the issue, explained everything clearly, and completed the repair efficiently. My washer is now working perfectly again. I really appreciated his courteous attitude and attention to detail throughout the visit. Excellent service overall, and I would definitely recommend him to others needing appliance repairs The only thing I wasn't too excited about was the first available appt was like in 2 weeks. Then my appointment had to be rescheduled again, they were waiting on a part, which was delivered the morning of the service, but showing up on their end saying it wasn't delivered and I was unable to get my original appt back.

Was pleased with the technician’s initial visit. We are now awaiting for the part to arrive and have it installed. The entire process so far has been great. Replacing the control panel will save us from having to replace the entire wall oven.

Mohammed was very polite and professional. He arrived at the time promised and the work was completed to my utmost satisfaction. If the need ever arose again I would have no problem with his assignment.

Tech was wonderful but the process from Home Choice to take the easy way out and just give 400 bucks in which I still need to come up with 400 to buy a decent washer isn't helpful. I'm def looking at another warranty company. We honestly rather just have our washer fixed than offer us 400 and we still have to come up with more money.

Very professional. Check Freon levels, all connections. Found the problem in about 10 minutes when heat pump acted up by shutting down in mid cycle. Change out the thermostat and the unit has been working great with no short cycles.

I gave them five stars so you can read this. This is a scam. This company is the biggest scammer in Arizona. Avoid them in every way you can if you want to save your money. After 9 months of sending me flyers in the mail and then getting my email address, they embalmed me with all their offers. After reading, I decided to go ahead and protect my washer and dryer, refrigerator, microwave, air conditioner, ductwork, plumbing, electrical.

Choice Home Warranty was rated highly and it’s been about a year since I decided to go with them. The technicians they’ve sent out are nice. The first couple of times I submitted a claim, I wasn’t happy with Choice. But they’ve come around. I had a refrigerator and the tech came out and evaluated it. He said he needed to get an okay on it. Then, they came back and said they couldn’t do it. It was a process and it was my fault because I didn’t read the contract.

I've had Choice for years. I used to live in Minnesota, and I had Choice when I lived in Minnesota. And when I moved to Georgia, I decided to go with the same company. My experience with them has been excellent. I had a water pressure issue, and the city came out and checked it, and said my water pressure was fine on their end, so it had to be the water pressure regulator. They sent someone out the following day, and it was fixed that day. I like the service. It was easy on my part. They were expedient. The technician was polite. He was young, and he was very respectful, knowledgeable, and explained things to me when I asked questions.

Rod plumber was fantastic. Explained everything that he was doing everything he had to do, polite, top-notch she was. I would use him all the time for my Plumbing and Heating. How much score 1 to 10. He is a 10.

Choice responded quickly and gave me the reimbursement option to find my own repair service. They came within 24 hours, submitted diagnosis and Choice made decision same day to replace my dishwasher. Love the fast turnaround.

I have just signed up with Choice, so I haven't needed a service call yet. The process was easy and there wasn't any high-pressure tactics. I already had a maintenance plan with another company. Their rates were considerably higher and covered items that I didn't need coverage for, but were built into their pricing. So, I'm hopeful that Choice Home Warranty was a good choice for me.

Prompt and very informative about what they were going to be doing. Answered all my questions professionally. Totally cleaned up everything and said not to hesitate to follow up with any questions going forward.

The electrician was very nice and arrived on time and resolved my problem. The work was done in a timely fashion and no mess left behind. I hope you send them the next time I need help with electrical problems.

Easy to log into portal to place a claim. Customer service representatives are always professional, friendly and prompt when assigning technicians and resolving issues. Technicians are friendly, well-trained, and explained everything to us if a part can be repaired or needs to be replaced. We appreciate the candor of the technicians when discussing the cost of repairs.

I spoke with Maurice **. He was knowledgeable, very helpful and also very kind. This was such an easy experience after talking with many other companies. I couldn’t believe how easy of an experience it was. I will refer you guys to all of my friends. Thanks again, Steve **

I thought they would take care of fixing my air-conditioning. They came on Friday. They said it needed a fan. It's Tuesday and I have not heard from them. I called and I am waiting to get an email from them. I was with American Home Shield before. I left them because they would not replace broken appliances. I hope this company isn't as dishonest as they were.

The company is not a trusted home warranty. It denies lots of claims.. in my case pipe burst in the wall which is normal wear & tear got denied. Air conditioner failure got denied. I do not recommend this company. Very dissatisfied with them. Never buy the warranty from them again.

I purchased the total plan when I purchased my home. I had an A/C unit that stopped working about 3 months after purchasing a home. I contacted CHW right away and wasn’t able to get a hold of someone. I elected to start repairs right away due to the 110 degree Nevada heat. I was later told that due to the contact between CHW and my my A/C company I had already established service with they would honor the warranty and denied my claim multiple times. They offered me a $120 for any misunderstanding out of a $5000 benefit. I will Never do business with them again.

EXCELLENT TECHNICIAN. It was very hot. I am 77 years old. He was prompt, very polite, even took his shoes off. Very knowledgeable. The outside unit was not working. He cooled the house immediately. The blower motor was a problem as well not making a connection or when it did bad connection. Kept running non stop. Did not keep up with the temperature. He will now install blower motor next visit which has been approved.

Rocco Construction, the company who came out and fixed our toilet did a fine job. However, we are not happy with Choice because they are always trying to find ways to limit the work which has to be performed. I told Rocco that the toilet valve to shut off the water to the toilet was also broken. Choice would not let Rocco fix it because they did not consider it part of the problem. So if there is a problem with the toilet, we have to shut off the water for the whole house. Oh yes, we get to submit another claim for essentially a similar problem. What a waste of time for everyone!

Choice Home Warranty has come through for us yet again. AC went out, called to get an app. They were fast, nice and very knowledgeable. The tech came out, looked at the issue, resolved it and gave tips to help my units run more efficiently and last longer.

The service guy spoke very little english so it was hard to understand him, and I was told by the owner that they had to order a new freezer part and I have not heard from anyone since. Would like to see you send english speaking repairmen the next time.

Very quick response, provided appointment very fast, detail information, fixed the washer issue as warranted. The tenant no more complaints.. I am satisfied. Will continue with this company. Will recommend.

Tech was very friendly and knowledgeable. He quickly determined the problem and found out no spare parts available because of the age of the fridge. He said CHW would notify us about replacing it.

The technician was very pleasant, informative and very knowledgeable. He made sure to update me on everything he did and he also assumed me of the next steps needed to complete the job. My overall experience was great and I feel confident knowing my HVAC system will be working properly.

My technician was great. He was professional, friendly, and knew what he was doing. He explained everything clearly and did the job well. I’m happy with the service and would recommend him without hesitation.

Great job. The tech was in and out in minutes, suggestions.. I would like to know what he did. What was replaced? What was the process? What was wrong? It was a smooth process and done so quickly and I was not inconvenienced at all. At 65 having this kind of service is a blessing!

Always pleasant, informative, and polite. Waiting for service support provided. 24-48 hour response is reasonable contact time. Haven't used my service plan but once prior to this service and was extremely satisfied with it. My rates with my plan increased though, and I don't remember a notification of increase or reason for increase. Could do better with it.

On the hottest day this year, my AC went out. Prepared the online request for service. Was assigned an HVAC company to investigate the outage. Naveed, the technician rapidly diagnosed the fault, corrected the default and placed the AC back in service. Excellent overall service.

Although there's an automated answering service, the questions are very clear so you are able to ask and answer questions as needed. Answers are detailed so there's no confusion as to what your next step is. Information given is directly aimed to let you need to know the service you're calling about. Questions are answered as needed. I feel comfortable with the service.

Their customer service has been very good. They're prompt. I call them, they tell me that they'll get somebody out here, and they come out. What they do is they let me know who's coming, and then I wait for that date and time that they say they're coming. The guy calls me up, tells me he’s gonna be here, he comes in, takes care of it, and he's gone. I love it. Choice is good.

I put in a call to Choice warranty for my Air conditioner, within a few days got a text that a technician be coming to the home. The Technician was good as letting me know on their way, also I could track the process online. He came and found needed a part for air and needed approval. Came on a Thursday and got approval for part and came on Saturday to install, checked air to make sure throwing out cold air. All fine. The technicians both were very nice, attentive, polite and did a great job.

It took a long time to get the repairs authorized, so that the technicians could begin the work. I was told to expect a call from the repair company, on a Friday, but the call did not come. In the meantime, a personal claim officer had been assigned to me and they sent me an email on that morning. However, since I was expecting a call, I didn't check for an email from anyone. By the time I checked my email and called the representative, it was mid-afternoon on Friday, too late to get the repairs completed before the start of the weekend. We were without water for another 2 days. It would have been much more helpful if the representative had telephoned me in addition to sending the email.

This company is a scam. I paid $900 for a year' coverage but to date they are not honestly trying to repair my home issues. Even small ones like wheels for dishwasher. They stall or deny.

I assumed I was being assisted by AI but I also felt that I was being personally take care of. I explained what my problem was, the information was recorded, I paid the Service charge and the visit was over. I was left very impressed.

Still waiting for repair after technician came and made assessment. Air Conditioner not functioning correctly. Is not working at this point! Waiting for Choice Home Warranty to give repair service to move forward on the repair process of the HVAC UNIT.

The agent was helpful and efficient. My only issue was with the deceptive email ads that make promises that you don’t keep. If you are going to advertise a free month include the information that it only applies if you sign up and pay a year in advance.

First time I have had a home warranty. I hope it pays for itself. I need peace of mind at all times. On tight budget so I really need this now and in the future. Just got coverage so have nothing else to say.

My contractor, the Barefoot Electrician, was exceptional. He communicated immediately after being awarded my repair. He advised when he was en route for scheduled appointment and arrived on time. He worked quickly but thoroughly evaluated my dead microwave. He left the work area clean and advised me that he did not think the microwave could be repaired due to age and failure of power supply capacitors. Best service tech I have had in my 12 years with Choice.

The customer service is good, but sometimes I have to wait. I had a broken refrigerator before and had to wait about two weeks. It was awful. Choice could do better by fixing things sooner. I’ve been with Choice on and off for maybe 20 years, and the coverage is okay. I’ve just been paying automatically for so many years and hoping nothing breaks.

The garage repairman seemed well knowledgeable. He told me what was going on with my garage; it was the belt that needed to be replaced. He also asked if I wanted him to adjust the spring on the garage door, but it was an $85.00 charge.

The technician that came was excellent and did a great job with the kitchen sink clog and also with making recommendations to try to prevent this in the future. My problem was that it took about 6 hours less than one full week for this to happen. My concern is what if this were a refrigerator or a heat pump during the winter. One full week from my perspective is not acceptable and it’s not like I live on an island somewhere but literally right off Interstate 81. You guys need to perform better.

The technician was friendly, efficient and very thorough. Made it look easy, and you could tell he knew what he was doing. I appreciate the quick turnaround and my wife was pleased as well. Would definitely recommend him to friends.

I am disappointed in Choice. I have been denied a new dishwasher for replacement or fixing of a Whirlpool that I have taken care of for 12 or 15 years. It has been a great Whirlpool dishwasher and began leaking on the floor. I use my dishwasher about four times a week, and I have hard water. We take care of our things. We needed help and we have not been helped. We paid three years in advance for Choice. It has been a bad decision.

I am on my 6th year with only 2 claims being approved. I paid for Extra Coverage, but it's never covered. My latest experience after having the tech (2-hour drive) at my house, the claim was denied the next day. It was for a broken bracket. I filed an appeal and was told, "they don't fix broken things." This could be why the State of Arizona just won a Class Action lawsuit against them. I was a Realtor and always suggested a home warranty. I would never recommend this company. Too many loopholes always ending in a denial.

The plumber from D & J Plumbing wrote up my issues and Choice just ignored my kitchen faucet which is located inside the home. I don’t understand how Choice continues to ignore customer’s claims and expect customers to trust them. This is an ongoing issue.

What I love most about Choice is that it's easy to use. I can submit claims online. The only glitch in the whole thing with Choice is the scheduling. Choice will email you the repair facility or company that's going to be doing the repair. They email you a time and a day, but the repair company doesn't necessarily have that time and day. So, then they call you separately, or email, and schedule the time and the day. It's a little confusing. And probably, if Choice just said, “The repair company will be reaching out to you,” that would be better than supplying a time and a day when they don't have access to the repair facility’s calendar.

I wasn't ready for the price, 945.00, but I couldn't take a chance on smelling freon (?) and the fan noise. Nestor said there was leaking and would take 9 lbs of freon (?), compressor package was needed. Because the fan was covered but not the compressor.

So far my repairs to my home products and appliances have been well done and timely. The service repair companies that have been referred to do the work by Choice Home Warranty have been professional and reliable.

The technician was very polite and respectful. He diagnosed the problem relatively quickly and explained that he had to order a replacement part. He said he would be back and worked around my schedule for the following week.