Choice Home Warranty Reviews

My fan motor on the AC unit would not shut off. I put in a call to CHW and they sent a technician the next day to resolve the issue. I am totally satisfied.

I was very pleased with my service call through choice warranty. They set me up with a service contractor for my garage door right away. Service was prompt and punctual and the contractor courteous, I couldn't be more pleased!

I had a wonderful experience with my service Tech and Choice Home Warranty. Thanks Choice. :-)

Soon after purchasing our home warranty, our built-in microwave went out. It was our first time filing a claim so we were unsure how well it would work. We submitted a claim and a local appliance company was assigned to our case. They called and set up an appointment to come fix our microwave. Choice also contacted us to verify that the local company was meeting our needs. Both companies acted professional and were easy to work with. After this experience, we will renew again.

We had a heat issue and our first issue to call in. I opened a ticket online and within an hour received a call to schedule a tech the same afternoon. He was on time and had the tools needed. He got right to work and discovered the issue. He called into Choice to approve the part order which they did and he ordered the same day. As soon as they received the part he came back out and installed it and completed the repair.

I recently had to call Choice Home Warranty as there was a terrible smell coming from my toilet. I was assigned a contractor and he was very good. The contractor was able to come on the same day, was timely and worked quickly. The normal cost of calling a plumber is so expensive that I am thankful that I have Choice Warranty. Thanks for a great experience.

After having this company for about 4 years and have a contractor that they sent out to check and repair our furnace about every year, our claim was denied for a replacement. I feel that we were unjustly denied especially when all the maintenance was done by their contractors. I change filters as often as needed and after calling them several times to find out that we were denied "in the middle of winter" that was very unprofessional.

I had good experience with CHW. Claim processing is fast however servicing is slower and perhaps that is due to technician's availability and nature of work, but the service is always provided which makes one satisfied.

I filed a claim for a leak around the toilet, which started 30 days after my start date. They approved it, sent out a plumber, and then denied coverage, saying it was a pre-existing condition. They offered to pay for 1/3 of my service call, rather than the $45 in my contract. I asked for a refund and they continued to argue with me. I got 30 days of coverage, during which time you can file no claims, and my refund was $96 less than I paid!

This was my first time using this home warranty. The online request was easy to use. The technician was helpful and came in to do the repair in a timely manner. I had another issue once the repair was done and requested a recall out. I was taken care of immediately.

Furnace issue. Came out quickly. Resolved so far.

HORRIBLE HORRIBLE COMPANY. THEY WILL find any loop hole to not cover anything. Roof Leaks, Air Conditioner replacement, water heater replacement, flood from water heater, exhaust fan - reasons giving for not covering. Requested money back on this and they refused.

I have made two separate claims to repair my microwave. The second claim was addressed by a customer service employee as was the first. Both times seem to be making forward strides but the second half hopefully got my problem worked out. Today the microwave has yet to be repaired but I have high hopes that it will be within a week. My only concern is that the companies sent out to work on my machine they promises that they do not keep keeping your clients informed. There is very little more important than being kept in touch. To date my machine has been indisposed for a month and a half and as I said, I am certain it will be fixed within the next week. This is why I have given a positive experience. Hopefully, I won't be proven wrong.

I was experiencing electrical issues & called Choice Home Warranty Friday night. They allocated a technician within 2 hours and made sure that they provided somebody who could come over the weekend and fixed the issues. I am really glad I have CHW as it was a very cold weekend and half of my house was without power which really had me worried. I would definitely recommend CHW.

Unfortunately the cost of repairing my microwave exceeded the cost of buying another one. I was told they would send me a check for $160 in 30 days. I cannot purchase one and have it installed for that amount. I thought it would be replaced if it could not be fixed. The customer service rep that called me was very nice.

The call center agent was very helpful and provided me options if I was able to get someone out overnight to correct my heating issue. The service technician who performed the work was friendly and knowledgeable. He fixed the issue fast and without issues.

Furnace repair facility was dispatched quickly. The furnace was fixed the next morning.

The problem was reported. A service tech was assigned and arrived in a timely fashion. Service tech was knowledgeable, pleasant, and business like. The unit is functioning but will require further testing when the a/c is in use and the tech scheduled a service call in late April to complete his assessment. Process was smooth beginning to end.

I had a wonderful experience with the contractor's repair and the Choice Warranty company's execution.

On Monday the repair guy came, did the assessment of what was wrong. He called the insurance, they approved the job that needed to be done and by Tuesday my air conditioner was up and running. Everything was so smooth and painless! I still can`t believe it.

Dryer stopped operating. The mechanic found the problem and came back with the part and fixed it.

Equipment would not be repaired as claim cost would be too high. Service was prompt and accurate until replacement was changed to only a very low offer. Offer was very low for replacement of dishwasher as it was less than 50% of my cost for replacement. With my annual fee I have to decide whether or not your service is of value. My fault for not reading the coverage down to all of the fine print.

Very fast response. Great value for the money and the service can't be beat!

Your team is super responsive and partners with great partners. It would be nice if you had recommendations for handyman, electricians, painters, etc.

The response to the request for repair was prompt. The staff at the main office were courteous and friendly and knew what needed to be done for this repairs order to be processed. The repair person was also responsive, courteous, friendly and knowledgeable about how to determine the problem and was able to correct it the next day after obtaining the part to repair.

Service was -on time-efficient-courteous-all around a one.

Garage door opener quit working. Contacted CHW and a tech was assigned. He was too far away and declined, contacted CHW again with this information and another tech was assigned closer to area. Second tech had issues being set up in system; contacted CHW again and a third tech was assigned that showed up the next day. Garage opener was repaired and is working great.

The man came to fix the leaks, but needed a part. He called the next day to tell me that they had ordered the part and would let me know as soon as it came in, which was the next day and he came right out and fixed the problem. The only things is he charged me a travel fee of $20. I was not ever told that there would be a travel fee along with the $45 for co-pay.

The agitator in my washer stopped working and there were very thin slivers of white plastic in the drum as well as a gritty residue. The repairman who checked the washer explained what happened and indicated he had never seen anything like that before and he had been in the business for many years. The washer was a very popular top of the line washer that was 5 1/2 years old. He called Choice Warranty and explained the problem. To repair the washer would have cost more that replacing the washer; therefore, that same day, Choice approved an amount for me to replace the washer. I am very pleased with Choice Warranty and would recommend them to others.

I called for a work request one week after the purchase of my home policy and the customer service rep was more than helpful and professional. A contractor was assigned the same day and I scheduled a service visit within 48 hrs of the request. The heating tech was very professional and knowledgeable and my heat was up and running in no time. Thank you all for the great service.

Received very good service from you guys. Was unhappy with first technician and was immediately satisfied with a replacement. Thanks for that!

Everything was handled in a timely manner. Very pleased.

Company was very professional and the work was very well completed.

Overall the service was completed and done well. The only thing that is in question is that the $45.00 co-pay had a tax added to it which was about $3.00, which is no big deal, but my previous service for my dryer, was not taxed.

The repair technician was excellent. He tried to first repair the unit, but it was burnt out. So he replaced it. He was quick, neat and knowledgeable. I am so glad that Choice sent him. I am happy I went with Choice for my policy.

CHW was very fast at processing my claim. They used a very good and honest company to complete my repair. I would recommend CHW to anyone.

The repairmen arrived within the agreed upon time and made the needed repairs. It took them a few days to arrive after calling for an appointment. Repairmen were polite and friendly. They explained what was wrong and how they would make the repair.

Choice Home Warranty is a fraudulent group of thieves. The first two calls were handled well. I was pleased to experience something other than the negative reviews I read. Unfortunately, the negative reviews were correct.

The guy came by next day after my first call to claim. The tech said that my ref needs a heat relay and have to order it. Still waiting since 2 days. They were due to come to install today but they called to reschedule tomorrow because the tech forgot his car appointment and they prioritized his appointment over my claim. It is not what I have in mind to honor the best service. It is bit disappointed. However, he may have some reason to take care of his appointment. They promised me that they will take care of it tomorrow between 8 -12 AM. So I am expecting this... All of our food stuffs are crowded in my 2nd refrigerator and freezer and very inconvenienced...

Quick service and quick repair.

I have been with Choice for a few years now and I can honestly say that they are prompt with taking calls for service and assigning technicians. My most recent experience surprised me, since I called before I went to work, not really expecting to talk with someone that early. When I first called, they said I would have about a 5 minute wait time, so I figured I had time to finish getting ready. Not so! My call was answered in less than a minute and my email letting me know about the technician assigned came not long after. I am happy with my experiences so far and the technicians have been friendly and professional. I also love that the fee has remained the same, especially since the last company I was with increased their fee each year! I hope to renew my plan later this month for the next year.

I got good service from choice and the repair person they notified. I was called and an appointment set the same day I placed my call. Repair person came and was very thorough and found he needed to order the part that was needed to repair my stove. He came today and installed that part. Stove working as it should be. Repair person very polite and professional.

Had my A/C unit breakdown in September, 2014 110 degrees outside. Choice took 4 days to find a contractor that would still work for them. I had an additional problem with my other A/C unit and because I didn't want to "wait" 4 or 5 days again, so I called the contractor back. He helped us immediately, but would not perform ANY MORE work orders from Choice Home Warranty because they have never been paid for the work Choice authorized.... BEWARE!!

I was very pleased and satisfied with Choice Home Warranty! I called with the problem and within a few minutes I was assigned a Repair Company. I set up the appointment and the Technician was very prompt, courteous and the toilet was fixed in no time.

Very satisfied with service, same day diagnosis, and fully repaired within 48 hours (part had to be ordered). Very pleased with technician that completed the job.

Choice Home Warranty came through on my recent claim; it was handled promptly, efficiently and satisfactorily. When my washing machine broke recently they quickly referred a local technician who diagnosed the problem and recommended a course of action. Happy with the outcome.

My furnace went out on a Sunday (in Chicago, that's not good!). I contacted Choice Home Warranty immediately and Choice sent an email very shortly thereafter with the contractor's information. I called them first thing in the morning but unfortunately they had no appointments available. I called Choice back and within an hour they assigned a new contractor, who I called and they came out at 8:30 that evening. A part had to be ordered and they were out the next day to repair. Contractor was professional and courteous.

The service was prompt. The serviceman was knowledgeable and professional. The company was very helpful in getting the appointment set up. We are very satisfied with the service.

From start to finish Home Warranty handled my account professionally and in a timely manner. Although my equipment had to be replaced, Cameron Garage Doors came, replaced the equipment, and cleaned up before they left.

My experience started out bad. When I was told that not only was my dishwasher not going to be repaired, the value CHW placed on it wouldn't cover replacement. The first guy I spoke with was rude and uncaring. After sending a complaint the person that contacted me was very professional and helped resolve my issues.

We moved into our home about 2 months ago. We had our 3 garage doors serviced when we moved in - and then suddenly one just stopped working. We called CHOICE and had a tech assigned within a few hours and we are getting a full replacement. We are very happy. It just paid for itself in one visit.

Friday February 27th, our furnace stopped heating. We called and made a claim and Harlow Services came out the same day and determined the problem. We spoke to the contractor and Choice Home to find out what was going on. Today the contractor came out and fixed the issue.

Was promptly attended to and the person who came to service was also good and attended to it in timely fashion. Some repairs had to be done so it was sent for repair. Choice Warranty called and updated me with the status.

On February 11th I called Choice Home Warranty because I was having problems with the hot water heater not staying on and I would have to keep hitting the re-set button to start it up again. I also had problems with the garbage disposal not coming on even after hitting the reset button. I called on the evening of the 11th and they had Maritime plumbing at my house by noon the next day. The man was pleasant and professional and had to replace the garbage disposal and both thermostats on the electric hot water heater. He was there for about 2 hours and cleaned up after himself and left.

All 1 Plumbing - ** is an excellent plumber who came and fixed my clogged toilets. He was quick and exciting in what he did. It was a pleasure to have him fix everything. The only thing is he had to pay the gate fee to get into my complex. I think Choice should pay it - all companies if they do not have a gate pass pay the fees ($10.00). It was very nice of him to pay it.

Your service was great and I'm happy. In my book that's all that matters.

Front burners will turn on, but won't shut off. Additionally, when in the on position, only one temperature provided; high. Contractor was able to identify quickly what the problem was and immediately placed the part on order. Contractor was extremely friendly and helpful.

We were a little frustrated at first because the first company assigned to our claim did a diagnosis, but then was no longer in your network. It took several weeks and multiple phone calls to Choice Home Warranty, but you finally assigned someone who knew what he was doing. It turned out that the 1st technician had diagnosed the problem incorrectly and the repairman who actually did the repair had it completed in less than 30 minutes. Thanks for finally sending someone who knew what they were doing.

** from Arellano Heating was fantastic! He was very flexible with his schedule and his follow up was excellent. He was out to our house 3/3/15 and took his time assessing the issue, and fixed the problem. We were very happy with ** & Arellano Heating.

First warm day needing the AC turned on. Noticed unit was blowing room temperature air (indoor temp was 83 degrees). Filed online claim and had a response back by email within 10 Minutes. Received another email about 20 minutes later with the name and phone number of the repair company. I called St. Pete Heat and Air on Sunday evening and they called me back at 8 AM the following morning. The repairman was here about 9:30 - the outside fan unit needed a new motor. He contacted Choice for authorization, ordered the new motor and installed it this afternoon.

Great timing excellent service.

Upon purchasing warranty with CHW, I was told I did not have to have an inspection of any sort performed on my rental property. When I finally filed a claim with CHW, they did not want to honor our claim because they stated we failed to have a "preventative maintenance" check done on a perfectly working heating unit. Our rental home gets inspected between each tenant. You can't possibly predict when a heating or AC unit is going to give out on you especially when it's working fine. I feel like I wasted $470 on a year policy with CHW. It's the first and only claim I have made and already turned down? It was determined that they would be able to cover the repairs, etc. needed because it does fall under what is included in their policy, however at their discretion they can deny it without proof of preventative maintenance and that's exactly what they did to us.

We've submitted several claims since becoming a Choice Home Warranty customer and each claim, from plumbing issues to heating, has been addressed immediately. We really like the fact that we're not paying large amount of money out of pocket for services that would normally cost an "arm and a leg".

Choice Home Warranty assigned the repair to Deano's American Appliance Service. Deano's contacted me promptly upon assignment, arrived on time on the agreed day of service, and handled the entire repair in a courteous and efficient manner. We have not had any issues with the appliance since it was repaired.

Blake Heating and Air has been on time and doing a great job. I'm very pleased with our tech. and we are currently waiting for a part to finish up the job.

Heating system broke. Very prompt service - got it fixed the same day as the complaint was logged.

CHW assigned a service technician to my case within 30 mins. after logging my case online. I received call for appointment within an hour. Service person was onsite as scheduled. Garbage disposal unit was damaged which was replaced with no extra cost. All I paid is my fixed deductible. No ifs and buts. No hassle. Excellent Service, coverage and value of money. Good Job!!! I felt safe.

Customer service was very quick to process the request. Plumber came quickly and very professional.

My dishwasher was repaired completely but a week or 10 days later the same issue presented. I did receive another call and it is now working properly. The amount of money spent on this call could have bought me a really NICE NEW dishwasher.

JB Services came out on Saturday, checked the oven and ordered the part needed to make the repairs. He said as soon as the part came in, He would install it, probably Wednesday 3/4/15 or Thursday 3/5/15. The Gentleman with JB Services was one of the most professional people I have seen in a long time. Very polite and knew exactly what he was doing. I was very impressed with the service.

Had Spring Repaired on garage Door. Originally it was not Covered under the Plan, But we came to an Agreement to get a Portion Covered. Thank You.

I have had the policy for about 6 months and had a few other issues that were taken care of fairly quickly, but my current heater problem they denied the claim. My heat pump stopped working and the service technician said it was due to low Freon. He said the Freon level was low due to a leak in the inside coil. He said choice would probably deny the claim due to the repair being expensive and us not having the policy for a long time. To my surprise, Choice denied the claim, said there was rust on the coil, indicating I had not properly maintained the unit.

The service was quick & great. They even came out in icy weather.

I submitted a request for repairs to CHW. They denied the claim because the tank was leaking. By the way, they do not cover leaking tanks. Their claim it was due to rust or sediment in the tank. I watched the tank being drained and there was zero evidence of either. The tank was leaking through the heating element. Their technician even made the statement we were lucky it did not trip the circuit breaker. After several attempts to get them to pay through the BBB of New Jersey, got tired of fooling with them. This company is disingenuous at best, I believe they are frauds and thieves. They have horrible reviews and grades with the BBB.

I just want to say thank you so much for acting promptly on my call to resolve the issue of a plumbing blockage at my rental home. The customer service folks were very courteous and professional! They acted quickly on my request to get a plumber out to resolve the problem. They provided very concise instructions for my tenants and myself to follow. The plumbing company arrived exactly when scheduled and resolve the problem! Thank you so much!

Called CHW to file a claim. I was on hold a bit longer than I thought I would be but when I did get a representative on the line they very receptive to my concerns. After just a few minutes of confirming information they processed my claim and contacted a technician to for a service call. Even though it was on the weekend the service technician called to schedule an appointment in the next week. Unfortunately, the computerized control board fried and it was more costly to replace than to buy out the equipment. It took about a week but the final result was a prorated check to replace the oven. Happily, a new product was purchased and I am very happy with the outcome.

It took awhile, however things got worked out and finished. All your staff was very professional and helpful. Keep up the good work. Thanks.

Serviceman called and made an appointment immediately after contacting choice warranty. Came same day and found the problem and repaired it. Serviceman was very efficient.

Garage Door opener repaired on first trip but it didn't last. Came back second time and replaced the opener (at my request) for up charge.

Received excellent service from CHW and their vendor 5 Star Appliance.

I was having problems with my dishwasher and used the site to have someone sent out. Choice responded quickly with info of a local repair company to come out. After more than two weeks of calls to the repair company and little response I called Choice and they gave me a second company to call. The second company's communication was much better and they are setting up to repair once the parts come in.

I am a call center Supervisor myself and I have been very impressed with CHW service and customer focus. I was a bit surprised at the level of fairness and follow through, given the low price for the coverage.

I made a call on Thursday night, they emailed me back quickly and called me first thing in the morning, the technician came here around 10 am and was efficient.

Thank you CHOICE WARRANTY and PERFECT BLUE POOL CARE. Called Choice Warranty as my pump went out on my pool. The man they sent out did a great job and could not be happier. So thank you to all involved, from the person who took the call to the person who fixed it. Great job Choice Warranty for your level of quality and service.

Your company is outstanding. I have never received this service so quick and successful. Thank you for fixing my heating problem.

The team did a great job. From taking the "work order", to finding a repair company, to dispatching the worker, to completing the work. It was an easy process with results!

My ignitor had to be replaced. Excellent, on time and very courteous and fixed the problem.

I recently begin having problems with my garbage disposal. I called Choice Warranty to place a claim and within minutes I received a call from the plumbing company asking when would be the best time for them to look at the disposal. That same week the company came to look at the disposal and found it to be non-repairable and replaced it right then and there after getting approval from Choice. Great experience, less worry. Thanks to Choice Warranty.

From beginning to end the case was handled with professionalism and care.

I was externally leery of getting a warranty, now I'm glad. I've only been in my home for less than 3 months and I've called twice for assistance. Greatly, the electrical technician saved us a ton of money.

I signed up for choice home warranty because they were having a promotion and I was told that the promotion was only for a limited time, but I had 30 days to change my mind and cancel with no questions asked. In the meantime, I shopped around and found a policy that I think better suited my needs given the age of my home. I also reviewed their contract and noted that there were many exclusions that other policies did cover. I called to cancel and I was on hold for 10 minutes. Then when someone finally did get on the phone, they snapped, "What makes you want to cancel our policy?” I told them that I wasn't interested. They laughed and very patronizingly said "You don't know what you're doing. We’ll see you back in a month." I told them to cancel it, and they laughed again and told me "We canceled your policy. But you'll be back."

They were prompt in answering call, arrived on time, identified the problem quickly, had the necessary parts in the truck, whole problem resolved in one day. I am a happy camper.

We are totally pleased with the work -- replacement of electrical switches in our TV room and guest bedroom and replacement of electrical outlet in our dining room. Sharp Electrical always responded promptly to our communication. The workers were courteous, knowledgeable, and efficient. Thanks for the referral to Sharp Electrical.

Outstanding. Got my heat up and running.

Prompt, friendly, great follow up.

I called at 5 a.m. on a Saturday and the customer service was right there. After a few questions I had an email with the issue being sent to the next level before hanging up the phone. At the end the tech that was sent was one of the most professional I've experienced. Choose my only choice.

Follow up by technician is prompt and great service.

Very fast service. Called Choice, they referred me to Cook Plumbing & Heating, and they came out the next day and replaced my sump pump. Very happy customer here!

Fast, great service! The technician came out the very next day.

I am HAPPY to say that I received EXCELLENT service from the initial point of contact with the CSR at Choice to the repair service from the plumber and the service man who repaired my refrigerator...I was more than pleased from beginning to the end of the process. Thank you CHW!

It had leak water. He fixed new garbage disposal. It did good work. Thank you.

Thank you guys so much, I had the best experience with you guys. You guys helped me on the same day and fixed all my problems. Thanks a lot.

Took a few days for technician to arrive and diagnose the issue, but was super quick completing the work as soon as it was diagnosed.

My washer was malfunctioning and I filed a claim with Choice. They immediately transferred my case to the technician company who came to my place in a couple of days and diagnosed the problem. Choice, thereafter, felt that the issue could not resolved by merely repairing the washer since it was a old unit. Therefore, they sent me a check to purchase a new unit which duly arrived in 30 business days.

Washer wasn't working properly. I put in a service call. They were out the next day. My machine couldn't be repaired and someone from customer service called me back really quick. I was very pleased.

Gasket and diverter mechanism replaced.

Fan light stopped working and the technician that came out, discovered the problem and fixed it fairly quickly. He was neat, clean and efficient.

Great - fast service!

Response was quick. Service was prompt but unsuccessful due to transmission shaft worn down too much to engage with a new drive motor coupling. The company negotiated a fair amount of cash for the units replacement considering the local area market & age of the machine.

The installer did an excellent job replacing the damaged opener. The only problem was the opener does not work with my old Sears entry keypad, nor with my car opener.

Service man fixed 4 plug outlets in about 30 minutes. He was very professional and cleaned up after work was completed. Thanks Choice.

Called Choice in the am and by 5 pm (same day) inspected and replaced bad furnace motor!

Call them out to fix my refrigerator. Their technician said it was the motherboard and I found it not to be covered under the warranty. I was in the process to buy a new refrigerator and had a second opinion and found out that it was not what their technician said it was, something different and fixable. I fix the issue and they reimburse me and I'm still waiting on a check. Not long after that I had an issue with my dishwasher and gave them a call. When their tech came out he said that "the dishwasher is too old and the filter was dirty". I feel that I wasted money that I could never get back over false speaking that things in my house will be covered. I will never deal with a company like this again.

I have an older house with a spa room in the house. The equipment has been updated but it's very complicated compared to most pool filter systems with multiple pumps and bubblers. I requested service when the main circulation motor seized. The response was fast and positive, and our spa is working again!! Thanks again CHW!!

The technicians Choice Home Warranty have sent to do repairs have been great, better than others that I have chosen in the past. With the declining quality of appliances and workmanship we have in the U.S. today. Choice Home Warranty is a great ally to have.

My garage door would not operate remotely. Upon investigation by the assigned repair shop, it was diagnosed as a faulty control board that is no longer available. I was notified by Choice warranty of these results, & was told that I would be reimbursed the cost of the discontinued part. I am satisfied with this outcome.

Called pool repair company and they repaired pool filter equipment within 2 days. I was very satisfied with them & would continue to use them in future. Would continue to recommend Choice Home Warranty to other homeowners in need of home insurance protection.

I received the call from PGD Construction and Plumbing. The caller said the tech would arrive at my house in 30 minutes and he did. After arriving he checked it out, said he would be right back. Upon his return, replaced the disposal right away with no issues. I was very satisfied. Thank You.

Called Choice at approximately 8:00 AM. Received a call from the plumber at 9:30, was informed he would be there after 12 noon. Arrived at 1:20 PM, garbage disposal installed and plumber offered to put items back under the sink. I've been a homeowner since 1983 and I have never received such wonderful and fast service. I am so happy with Choice who is my 4th Home warranty company.

The service tech was friendly and professional and explained what was causing the problem and what was done to fix it.

Very pleased and happy with service.

On Sunday afternoon, I called Choice Home Warranty to report a water leak under my kitchen sink that has been a problem for a few months now. When I spoke with the representative, she was professional, listened to the issue I was having and provided me with the contact information of the company assigned to coming out to my home and making the repair.

Nice home warranty. Good customer services and flexible contractor choices and reasonable co-pays.

I am very pleased with Choice Home Warranty.

Very happy with service.

I had a broken pipe in my basement. At first I was told I was not covered. After a careful review by manager Michael, he was able to get my repairs approved. I appreciate him taking the time to help and getting back to me in a timely manner.

Response was great and happy with service.

Excellent response to an urgent situation with my pool heater. A great technician was quickly assigned and he worked non-stop until the problem was fixed, including a trip to the parts supplier. Thanks Choice!

Claims are processed in a timely manner. Technicians are courteous and reputable companies. I recommend this company above all others. No complaints from me.

The service group called shortly after receiving the work order and were very professional and friendly. We arranged a time and date for service. The serviceman called before arriving and was very professional and thorough in his analysis and resolution of the problem.

Refund - slow but fair.

The claim process was simple and efficient. I received confirmation and assignment of the claim almost immediately, with claim number and contact number for appointment.

I had initially come to Choice Warranty from a much pricier competing home warranty company. I was nervous that perhaps Choice Warranty was too good to be true and that when I'd need to actually file a claim, there would be some sort of arcane reason in the fine print and I'd end up being stuck paying out of pocket the full price of the repair.

I was very please with both technicians. Arrangements were made for appointments and they were very punctual and very knowledgeable about their fields. I was also very please about efforts to follow up on each job.

I was having an issue with my toilet not filling up with water once flushed. I filed a claim online with the Choice team and within a few hours, they had a tech assigned to my claim. The technician was at my house the next day and had my problem fixed immediately. Thanks, Choice!!

I'm very pleased that Choice has covered the cost of the garage spring at my Sells house. The supervisor whom I talked to was very understanding of the situation.

Very satisfied with your customer service and the repair man.

I was notified at 10:30 that there was no heat in in the house, I called CHW and requested service. At 12:31, got a message from CHW that a technician had been dispatched to the address. Dispatched! WHAT! I contacted the Provider and he answered and told me he was changing his schedule and would be at the site within the next hour. WHAT! I asked him to call me if he had any problems and with results. He called me to let me know he was there and about 10 minutes later, he called to let me know the was working and he was done. He explained what the problems was and how to correct it. I thanked him and let him know I would let CHW know the quality of service he had provided. Temperatures in our area were at 11 - 23 and not going up. The quick response by CHW and the contractor was excellent.

Called for service on washer service. Next day serviceman was here and made repairs. Was efficient and kept work area clean as she worked. Highly recommend Choice Home. In fact have recommended to at least 3 people who have purchased your plan. Along with person that I just got off the phone with. Outstanding assigning contractor to do work and scheduling .Overall can't say enough good things about Choice Home. Thank you. Thank you. Thank you.

We had a very positive experience with Choice Home Warranty from the first appointment scheduled over the phone until the end of the visit. The repairman was very professional and friendly. This is the second time we've had someone come out to repair something for us and we've been very pleased with the excellent service each time. We'd definitely recommend this company. The turn around time from the moment we report a problem until the time the parts are received and installed has been very reasonable. I'm glad we have this service.

My garage door opener became inoperable with the door up in 2 degree weather. Called Choice in mid-afternoon, got an immediate response and a quick call from Doors in Motion to set up an appointment to repair the door opener. The technician came at the appointed time the next day and within an hour had it repaired and operational. Thanks.

The company that came here was great and got our heat going very fast. Thank you for your fast services.

Please keep in mind this is my 1st time having a home warranty program. I have nothing to base my experience on so I'm giving it 4 stars (happy). I bought a 1956 small ranch style home about 9 months. Took out a warranty since it came with older appliances. My counter top cook stove left burners quit working. Called to have it repaired.

Alarm was going off on the septic system. Got a hold of Choice and within hours there was a technician here to repair it. Great service. Fast, efficient.

They showed up on time and did a good clean job.

We are pleased with your response time. However, there were too many conflicting e-mails which confused us. Our problem with the water heater is now fixed thanks to All 1 Plumbing and your company.

A very competent plumber came promptly the next day, but was unable to determine the source of the water. He explained that if the water appeared again he would return following up with no additional charges. Today the water returned, but I was able to determine that it was from the condensate pump that was attempting to carry the overflow from the humidifier to the outside but was blocked by ICE. (No drain in the basement.) So I turned off the humidifier and the condensate pump and mopped up the basement. Very prompt response from CHOICE.

The serviceman was very knowledgeable about and how to handle the problem. He was here on time when he said he would be and went right away taking care of the problem.

David with Aqua Tech is very prompt and very good at fixing/resolving pool pump issues. He has been assigned to my claim at least times and all 3 times has satisfactorily fixed the issues.

Choice Home sent a repairman within hours of my call. The serviceman was prompt, pleasant, and fixed my problem in just a few minutes.

Choosing choice warranty was one the best decisions I have ever made. My claim was handle instantly by Jacob. He was attentive to my request, knowledgeable, courteous, very impressive with the company icon mechanical repairs men Ron, Jorge. Completed the work very much to my liking.

Excellent Professional Service!

Had response back within a day after reporting the problem. Technician was updating when he was running late. Overall good experience.

The contractor was on time and well professional. Choice Warranty followed up throughout the entire process. I have began to share with family and friends about your company.

I have been pretty happy with Choice Home Warranty. They are quick in answering the phone, and the claim is also handled within 24 hours. So far so good. Recently I had some minor electrical problem at my rental unit, which was fixed promptly. I have told all my friends and family about Choice Home Warranty. Their service charge is also lower than American Home Shield and others.

Their service is being on hold and not responding to claims. They bend over backwards to deny all claims and this is also a quote from their contractors as well. You get what you pay for and they offer free months so they can get you on but don't expect service or professionalism from them or their contractors. Their contractors told me they personally have American Home Shield and they would never have Choice because they do everything to deny claims. I change two of my personal residences to Choice and it was the biggest mistake I made. I wouldn't give them even one star. Be careful because they have aggressive sales people who will do everything sign you up but will definitely not be there if you need them.

My heat went out on one of the coldest nights this year. Contact Choice and they assigned a technician within an hour and he was close by and came the same day. Heat was up and running within an hour and a half. He had the part he needed on the truck and was very professional. Now that's service!

Choice responded to my complaint with assigned contractor the same day. The work was done the next day. The contractor that did the job was very efficient, nice and polite. I have already recommended my friends to sign up with Choice. Thank you for a job well done.

Our washer broke. A man looked at it. I had to call Choice Home Warranty three times before they could tell me when the washer could be fixed or replaced. During the third phone conversation, I was told that I will get a $300 check in the mail in 30 DAYS! Keep in mind my washer costs $750. My aunt's home warranty covers 100% cost on replaced appliances. I'm canceling after I get my check and taking my business to a place that will help me in a time of need that I am paying for! Choice Home Warranty is a joke. DON'T USE THEM! BEWARE! I was also told that if your air conditioner or heater needs to be replaced they will only pay max $1500.

Furnace would blow out heat for a while then it would start blowing out cold air. The repairman took about 45 min. to get the problem solved. Very professional. I would recommend Choice Home to others.

On December 7th, 2014 customer service representative for Choice Home Warranty notified us that repairs for our 2 1/2 year old Maytag dishwasher exceeded its value. Informed that they would send a check (within a month!!!) for only $190 towards the purchase of a new dishwasher. Told them "that was not reasonable". In accordance with the agreement booklet, I mailed a letter on Jan 6th asking for mediation. Subsequently I have called 2 times asking what the resolution will be. Both times I was told someone would call me back. It has been 6 weeks and no one has addressed my request for mediation. The new dishwasher was not a high-end model. I chose a Maytag at Home Depot. It cost $548 plus $99 for delivery and installation and $20 for an installation kit. We have scanned a copy of the receipt for the new dishwasher and our letter to CHW. I do not feel that we have been treated fairly. Thank you for your assistance.

Our representative, Kyle, was extremely understanding with our problem and I felt that he went above and beyond what are expectations were when we discussed our claim. He was extremely understanding in getting our issue resolved and is a definite asset to your company and your customer service program.

I am very impressed how my situation was taken care of, no hassles, just complete service. Thank you Choice Homes for taking good care of me, so happy I am part of your family. If there is anyone on the line about taking this out for them, trust me you will not be sorry going with Choice Homes, they treat you with the utmost respect and 100% go out of their way to get your repair taken care of.

I was more than satisfied with customer service representative who then had a very professional service repair person to contact me that same day and set up a time (same day). They came in, repaired what they had to, collected his pay and my washing machine is working great now. Thanks for the wonderful experience.

This was a very positive, first experience with CHOICE. Upon registering the claim, CHOICE made immediate assignment to a repair company. The repair tech called and arranged to inspect/evaluate the problem. Tech showed up same day and made diagnosis. CHOICE service team gave approval. Although it was not practical to repair, a fair settlement for replacement was approved immediately. Thank you!!

Choice was professional and courteous during every interaction. Our first time using the home warranty with Choice and they patiently explained our options. We are pleased with Choice as our home warranty provider.

I call because my heat no were working and the same day the technician fix. Thank god because was too cold.

I am very pleased with the service that I received from Choice Home. I submitted my claim on 2/12/15 and received a email with the information for a technician within 2 hours!!!! Choice Warranty also called back to make sure that I was able to schedule an appointment. I am very pleased and I am very glad that I have them for my warranty company.

Very fast and helpful in resolving all issues with problem. Deeply recommend to everyone who needs any type of appliance repair.

We filed a claim approximately 30 days ago for a refrigerator at our rental. They dispatched Sears and the charged $45.00 and said the frig was fixed. On 02/11/2015 I called because the frig quit working again, it took till Tuesday 02/17/2015 to send someone out and again charged my card an additional $45.00. The tech reported back that the frig was not repairable. CHW called and reported this to me and let me know that because it was leak it was not covered because it was not mechanical. I would not recommend this company to anyone who is looking for prompt service.

My tenant called Monday morning to report that they had no hot water. I gave her the Choice Home Warranty number to call and a plumbing company was assigned that afternoon. By Tuesday noon the water heater had been repaired. That's excellent service in my books.

So overall experience with your company Good/excellent. I happy with your company and your performance. It appears like you are going with through big turn over or management change. Whatever. Thank you for giving me the opportunity to express my experience. Have a good day and weekend.

Heat pump would not put out hot air, M&A HVAC was on time and diagnosed the problem quickly. Did a thorough job in further checking the unit.

I was very impressed with the quality of service provided by Choice Home Warranty on my first claim. I waited less than a minute to speak with a representative and within an hour we were contacted by a service technician. The service was provided in a timely fashion and the matter was resolved. I am especially impressed with Choice Home Warranty's follow-up to make sure that everything went well.

My refrigerator stopped cooling and the repair man was very prompt in accommodating my situation. He not only repaired the problem, but also got my ice maker working. We are so pleased with the service. I thought I was going to have to purchase a new refrigerator, because mine is 14 yrs. old. He saved the day!

Policy ** 1/2/14 to 2/2/2015: Service fee 45.00 had a claim Nov 2015 microwave. Agreed to 170.00. Call Dec said it mailed Nov 17 2014. Had to wait 90 days for check. Jan 2015 received call to renew. Said I was waiting for Feb to see what happened to my check. Said it was cashed. I denied getting it. They were investigating, he said they would get back to me. No return calls from them, only to renew **.

Very prompt service. Customer service is excellent. Very helpful.

The response and service date/time have been set as to my request. Due to older type of the machine and problems with spare parts, a reasonable amount of money was refunded towards purchasing a new unit. We satisfied with such service and decision.

I was very please with the experience I had with Choice Warranty. I called them on a Sunday to get help with my heating unit that had stopped working in the middle of the night. They sent me the information that I needed to get my unit service. The people they chose were very friendly and was at my home at the scheduled time.

Your staff who handles the claims were very professional and timely as far as submitting the claim. But the technician who was to do the work I would not recommend him to my worst enemy. He kept giving excuses why he couldn't show up. Finally when he did show up he had nothing to work with, asked for the $45.00 and left. Never called back or came back.

We have a 9-10 year old pool/spa heater. After several repairs, technicians claiming to have cleaned out unit each time, spanning over the last 3 months, the unit finally became more expensive to repair than it would be to just replace it. Choice Home Warranty said they needed it to be notated on repairs that the technician did clean the unit out. Once that documentation was provided, they then claimed that because there did appear to have dust inside the unit, the unit obviously being an outdoor unit, that in their opinion the unit was not maintained, thus they would not cover the unit. I asked the technician if there was anything I could have done to have maintained the unit any better and was told there was absolutely nothing I could have done to have kept the unit from going out. Since Choice obviously does not cover what they say they will cover, it was unnecessary and too costly to continue to use their services and I canceled my policy.

The technician that was assigned to me, for my home, was very prompt on arrival. He thoroughly explained what seemed to be the problem. To make sure though, that the problem would not continue, he used heavy duty equipment (augur) to search from one end of the home to the other which was at the front street level. This machine weeded out all debris, dirt and grime found in the line. Most was from a previous owner of the home, before 2012. Very long hair, that I do not have was found to be clogging up my kitchen sinks and also the guest bathroom tub. Before the equipment was run the entire length, I had no idea that the guest bathroom tub would later be affected. I am living alone and only run water down the tubs not in used weekly. Extremely happy with the contractors available to them. They made my hard work of bailing water GO AWAY.

Very pleased with the prompt and polite manner in which my claim was handled. This helps take a lot of the stress out having a repair problem and the inconvenience and expense associated with it.

Replaced GFI outlet and a plain electrical outlet. The company sent was very professional, prompt and courteous! Thanks Choice!

My washer quit spinning. Placed an order for repair to Choice by email and had a repair company assigned in less than one hour. The repair person came and assessed that the repair would cost more than the replacement of machine. Choice Warranty representative called and explained the situation and offered me a check to replace washer. The money was very fair and so I accepted the offer. I have three properties covered with a Choice Warranty and every claim has been handled in an expedient and professional manner. I will renew coverage when this contract is completed. Thank you.

Had a shower head that was leaking on sheet rock and wall, and thought maybe the plumbing was leaking in the wall. The plumber came out and checked it out and found that only the shower head needed to be replaced, which was not covered by our warranty. Still he only charged us the warranty call out, which I thought was more than fair.

Sears home services came and repaired my washer and it worked for a week and then I had to recall them to fix it again. It is still working now, they replaced the same part as the first time they fixed it. I hope Sears will have better trained technicians the next time we call to have something fixed.

Choice was responsive to my problem and they found an excellent local plumber who took care of situation. I highly recommend Choice for their service and reliability.

Garage door would not open. Good response from Customer Service who entered the claim. I had a "confirmation" e-mail within minutes and a call from the Contractor approximately an hour later. The Contractor arrived on the agreed time, identified the problem and cleared required action with Choice. The work was completed during the same visit. Choice actually approved fixing of an item not covered in the policy. Great service Choice!!!

We could not be more pleased with a company as we are with Choice Home Warranty. The personnel, from the office staff to the technical staff, are fully equipped to handle any job they are called upon to do and do it with respect and consideration for the homeowner's concerns. They hire only the most experienced companies to do the job so it is done right from the start. You will appreciate the Choice Home Warranty Company as much as we do. They have our highest recommendation.

In reporting my claim, I was able to reach a live representative who was courteous and responsive. I was told what local service provider would perform the work and received follow-up calls to ensure an appointment had been set. Very satisfied with the experience.

Once we got the repair date straightened out the service was excellent. Jesse, the owner of Elite, was our service man. He was friendly and efficient. I would want him back in a heartbeat. I have been with other warranty companies and yours is by FAR the best. I recommend you to everyone.

Everything, from initial phone call to report problem to present has gone well. Problem is still not fixed, though.

Choice Home Warranty has been professional and attentive to the few claims made. Their staff listens well to understand the claim being made, clearly provides the necessary information needed regarding the claim, and follows up to confirm claim is completed and you're satisfied. I'm suggesting the subcontractors CHW use to service the claim, need to more responsive regarding acknowledging the claim. When they arrived they did handle the repair professionally.

The technician advised that water was frozen in delivery tube and removed ice maker. Leaking water in the freezer which in turn caused ice to form on lower shelf. Took down model number of refrigerator and checking with you to order a new one.

The technician assigned by Choice Warranty was excellent and professional.

It was nice to see you for the company to come out again for the same thing and not have issue in repairing my dryer and it was less than 30 days from the time They came out the first time. So I didn't have to pay another fee. It's nice to have a good to stand by you in your time of need.

My dryer needed a new motor. JB Services were professional and very friendly. I was told it would be 3 to 5 business days. Mr. ** arrived two days later (on a Saturday). I would not only recommend Choice, but also JB Services. Thank you for a job well done.

Made the claim. They responded right away with an assigned plumbing company. The plumbing company called me a few minutes later and set up an appointment. Very happy with the superfast service.

I called in and given a claim number. The technician assigned called and scheduled an appointment. I was provided a courtesy call and met technician at my home. Repairs were done quickly and efficiently. Technician provided me a receipt and was out in 30 minutes!