Choice Home Warranty Reviews

The garbage disposal was not working; the technician came on time as scheduled - repaired and working fine.

I am very pleased and happy with my experience with Choice. The service company that was sent was very knowledgeable and helpful. Choice answered my questions and contacted me in a speedy fashion whenever I had concerns. Thank you Choice.

Our refrigerator of 11 years went out and I called and someone was out within 24 hrs. Your company was prompt in resolving the issues that I had. I would recommend Home Choice to anyone that has been in need of warranty for their home.

After my A/C and heating system stop blowing cool air, I called them. They sent me a technician that discovered I have a bad coil. The same day, I called again and they told me not to worry because the tech. sent a report that said my system was well maintain. The next day I call to find out when they will fix it and they told me my claim was denied because of rust. I told them the color of my coil is copper and where that rust came from? I request to speak with a manager. I was told none of them is available and someone will contact me in 24hrs. I'm still waiting for that call. They advertise nobody need to come to your home for inspection before they give a warranty, you are cover after a month from the date of the contract and much more lies to take your money. BUYERS BEWARE, they are the worst!

Unit was not cooling. Was assigned to Progressive Services, an CHW authorized service technician (Marco and another) came to residence at ** and serviced the unit. They performed very well and took care of the problem. Replaced run capacitor and recharged L R Refrigerant R-22. Excellent Service!!

I have had the unfortunate circumstance of having to submit two claims with Choice since joining less that 6 months ago. Both times, the staff at Choice were excellent and handled my claims in a professional manner. The claims experience was quick and hassle-free. I had a technician assigned and contacted me and my repairs were completed in days. I am sure I would have been out of pocket 3x-4x what I paid Choice for the service call fees. I would highly recommend Choice Home Warranty to anyone.

The technician assigned to fix my ac machine came on time and fixed it quickly.

When I filed a claim that our LG washing machine would not empty the water, I was given a claim number and told that a service man would contact me to set up the appointment. I did not hear anything from the service man and when I contacted Choice Home Warranty with this information, I was referred to Sears. The professionalism of Choice and Sears met and exceeded my expectations for warranty service.

John from J&J appliances came the day after I called and after a complete check, had to order a part. After it came in he came out and installed the part and it runs like new and even quieter. We were thrilled to have it running again. John was a very pleasant young man and really knew his stuff about the machine, very smart and capable. We were pleased with his work. The timeframes they gave us were perfect and everything went smoothly. If we ever have an appliance problem again we will certainly go with this company.

My A/C system upstairs (I have two systems) was freezing up. I called Choice and they sent an A/C repairman who told me the system was leaking at the coil inside the plenum which he never even looked at. He told me he would have to contact Choice and see what they wanted to do. When they called me they told me that the system was too old and had been repaired before so they were denying my service request. I called a neighborhood A/C guy and he came out and charged the system and told me the system was fine and I should get a few more years out of it. I called choice and cancelled them.

Choice Home warranty is the worst warranty co. I have ever dealt with. They refuse to fix my air conditioner because a small amount of rust was found on it. That is BS. What doesn't have rust on it in TX. I will be canceling and hopefully the 10 other people I know will cancel also.

After 2 attempts at getting my money back, I called your service department who made appropriate call and informed that the refund was made September 30th back on my credit card. My statement is only up to September 28th so will check next week if this has been done.

My claim was handled very quick and efficient. All of your emails and phone conversations with CHW personnel was very helpful and professional. In addition, this information keep me updated on how the claim was progressing. I don't know what more to say except, thank you for the great service in handling my claim.

Disposal system broke, leaking water into bottom cabinetry. Choice responded immediately, having a service technician to our house the very next morning. Choice authorized a new disposal unit, which the visiting technician was able to install quickly. Although the damaged cabinetry was not covered under our warranty, our technician was able to recommend a very low-cost, high-quality handyman to do the work the following morning, which was above and beyond. Overall great service through Choice, and a fantastic value to get the new disposal for the simple cost of a service trip.

This was my first claim with your company and it was handled excellently! I was contacted right away and the technician worked with my realty manager since I live 3 states away from our vacation home. He was there when he was supposed to be and the repair was made quickly. Choice even called me to confirm that the repair was to my satisfaction. Great Job! So glad I enrolled in your program!!! Thrilled in WV.

Troy of Fast Air was excellent and Fast provided very timely service---the very next day after call to Choice. They replaced a fan motor.

Quick Service. Great customer care service.

The Whirlpool range that I currently own could not be repaired due to the age of the range. The part could no longer be obtained. They offered a cash settlement that went toward the purchase of a new range.

Problem with my dishwasher could not be repaired cost effectively so Choice Home Warranty offered me a buyout option to replace my dishwasher!! I was able to purchase a new dishwasher of my choice with the buyout option - this was amazing! Choice Home Warranty has stood behind their service 110% in everything they said they would do. They respond the same day to have a local service come out to evaluate the repairs necessary and make a determination to repair or offer a buyout. I would definitely recommend their home warranty policy.

The men were professional and quick. They did a good job of patching and repairing. Thank you.

We placed our first claim with Choice home warranty last week because our washer was not working properly. After filing the claim we were contacted by our contractor within an hour. We were very impressed with the speed, and professionalism of both Choice and our contractor.

Great service. Had to order parts, but were back the next day and had my AC running. Came out the same day that I called in my claim!

I contacted Choice Friday morning and a technician was at my home by 2:00. Very fast and efficient service.

Company responded Quickly to request and worked to correct issues. Parts were needed and obtained and they will be returning to finish on Monday.

You did an excellent job repairing the washing machine.

The a/c suddenly stopped working but the compressor was working. Found a broken wire that was cut by lawn service. Scott Refrigeration was the vendor selected by Choice; the next day he repaired said wire by 6 pm. Service was quick and much appreciated.

work done very good, technician very friendly, technician come on time. think I choose right company this time.

Hot water heater wasn't coming on to produce hot water. Needed replacement part. The whole process to get my hot water back on track was fast and exact.

Had flapper and ballcock in master bath replaced and kitchen sink snaked. I have recommended your services to my daughter.

Response was prompt and the service was excellent.

I filed a claim for my microwave that was not heating properly. Once I filed the claim I was contacted by CHW with an immediate electronic response and then shortly afterwards I was contacted by a repair service. The repair person came out, took the model number and the serial number and looked at the microwave and we were billed the co-payment. Shortly there after I was contacted by CHW and they informed me that the unit was not worth repairing and they told me that we would receive a check towards replacement. I feel the value was a little low since there is no way to replace the microwave for the amount they gave me. They also told me that they pay the "national average" for the cost of the microwave and they do not take into account the make or model of the microwave oven.

Our dishwasher suddenly went out of commission. Choice immediately assigned a technician, but there was a problem with getting in touch with them. Choice reassigned the case to another and it was fixed in a few days. Thanks!

This is the 3rd time I've had to use the warranty service and have always been able to have a service person out to my house the same day or the next day. I am very satisfied with CHW.

The fan motor stopped working. I called the friendly staff at Choice and within 48 hours the problem solved. I was very pleased with the service.

Water leaking. Mr. Nathan did a good job.

I was with 1st american, and after reading the reviews on this company, I decided to cancel and buy with this great company based on the reviews. When I first purchased it, they claimed that because I had coverage with another warranty, they would go into effect 15 days from purchased. I never got a copy of the home warranty policy, I had to call to get it and 18 days had passed, since I paid it, the policy said that my coverage was to be in effect in almost 30 days more, so now over 45 days from payment.

Service company came out within 2 hours after order was made. CHW approved part and repair. Very happy with results.

Repair water heater and replace garbage disposal. The workers were efficient and thorough and courteous.

Garbage disposal - RLC services were on time, very courteous. He found the problem right away. He replaced the unit and he cleaned up after he was finished.

I have been recommending CHW to all my co-workers. I filed a claim and called the service provider at 930am. They showed up at 10am and had my ac unit running by noon! Choice Home Warranty continues to provide the best service.

CHOICE HOME WARRANTY; they are prompt, fast, on time, friendly and everything they say they are. I've only used them twice and I'm in love.

I had an AC failure less than a month after my policy took effect. I called Choice and reported it and within a few minutes had a call from Bennett and Sons from Apopka, who scheduled a call the next morning, a Saturday. They sent the owner out who found a freon leak. He was unable to get an authorization for the replacement freon but I had him do it anyway because we were leaving on vacation later that very day. I wondered if I would ever get my money back when I made that decision, but it couldn't be helped. By Monday morning I had a call from Choice who had been contacted by Bennett and Sons, and told to give them a call back. When I did, I learned that they had already paid the claim. No hassle, no fuss. I was very impressed not only with the firm they sent out but by their rapid response when told the work had been performed without even getting an authorization. Good work on both ends.

My dishwasher went out, I called Choice and we immediately set up a service appointment. I have a couple of ways to submit a claim - I can call them or go online. The system is automatic, sending you email updates, getting you in touch with the service provider. It's very streamlined and efficient. I'm very satisfied with Choice!

I want to commend the team at CHW. I live in the country and it took some time to find a plumber to help fix my leak. CHW continued to keep me updated on a daily basis on the status of my claim. The reps were kind and knowledgeable. A+++.

Our technician was prompt and courteous. We appreciated the assistance very much.

I have been very satisfied with my service from Choice Home Warranty. Since joining the service, I have used it 3 times. Each time the service provider was at my home within one day. I called twice and used the online claim and it was great. All the service providers were knowledgeable and courteous. The staff at Choice Home Warranty were also courteous and helpful. I recommend this service to all my family and friends. Great Experience!!

The Team did a very good job on assessing the problem and fixing it. I am very satisfied with the results.

My pilot would not remain lit. The service rep replaced the part needed and now all is well.

Air condition - Located the problem, ordered parts and fixed it in a reasonable time period.

Slow start... fast finish. Initially scheduled clothes washer repair job to a heating and AC company. When the right company was scheduled.. repair effort began. After replacing machine's main circuit board, it was determined motor was burned out. Choice offered to pay cost of replacing motor, $367 toward buying a new machine.... a fair resolution.

This was my first making a claim and it was a great experience. I made a claim one evening, had service technician assigned the next morning and I was able to schedule services for the next day. I will and have already recommended Choice Home Warranty to others.

I am very satisfied with the service. The contractors respond in a reasonable time.

Outstanding customer service, he called set up appointment, walked me through the repair. Fixed stove and ice maker. Thanks for great service.

Always great service, keep up the good work.

I called in for service and received service the very next day! This was important as my wife just had open heart surgery and the temperature in the house was unbearable for her. Thank You!

Fixed commode, line in tank stopped up.

The Technician found a bad circuit board and was going to replace it. This was on Monday 15th, and I have called them everyday and they keep telling me that it is on order and they will call. They still have not called nor finished the job. The company that you sent seems to be a small one or two man outfit, and therefore unable to stock parts. Their name is as follows. A/C & HEATING APPLIANCES. 715 SKYLARK, SUITE D, PASADENA, TEXAS. Phone is a cell only 281-788-5378. I am happy with how your people have treated us, but you should have better, more reliable companies that you use to do your work. We are signed up for 3 years, and if it's the norm then we will ask to be dropped and our money returned less the time we have been covered. Contact me either by e-mail or phone.

Choice responded immediately to our problem. Parts were needed to be ordered and as soon as they arrived, my system was repaired. The service company was professional and knowledgeable. We had a very happy experience.

My washer is a Front loader the technician had to order the part and it was repaired within a week. The serviceman was professional, friendly and punctual. I was very Happy with the repair service.

My dryer was Not heating so I submitted claim online. Within few hours I got Claim number and assigned technician's phone number. Next day I got appointment. Technician came in time and diagnosed the problem. Week later he came back, replaced the parts. Now dryer is working perfectly, very happy with the service.

Quick response. Contractor was competent and communicated well, completed repair to pool pump totally well. Customer service rep could not locate my contract on the system. Had to report the claim via internet.

The service repair man was courteous and on time. My claim representative was prompt to call and explained everything. My only complaint was the claim check took over 30 days.

They set me up quickly with my service. Problem was addressed and fixed within a week.

Choice Warranty was Great. They helped me with a problem I had, even though it was not an item that did not have to be covered. I want to thank you very much for that at a time I needed it. Faison Plumbing you recommended came when they said they would, and did a great job.

Tech found problem right away ordered parts. Returned in two days. Did great job, was very professional.

A electrical box that makes the well pump pump water was bad and we had No water for us or our livestock for 2 days. If ya'll hadn't been as accurate and professional as you were I could've lost some very expensive livestock. Now it's just a matter of how fast my reimbursement check gets back to me (that will have a lot to do with how professional your company is also) and That's when I will start recommending Choice Home Warranty to my friends and fellow rancher. Thanks.

Repair ac - Very professional and prompt service.

I called in at 8:15 am. Then I called roys app. as soon as I could after they opened. At 8:30 am they called me. At 9:00 am with man on way to fix dryer. He came around 9:35 and fixed dryer and was gone in thirty min. after he came. I have never got such fast service as this. THANKS A MILLION FOR FAST AND EXCELLENT SERVICE. Thanks, thanks.

Will have to say that my first experience with CHW has been very good. They were very prompt in having a repair company contacting me to make arrangements for a service call. They were here within a few days and my problem was solved. Do feel I made the right decision in renewing my contract. Thank you.

Tech showed up on time and was very diligent on troubleshooting. Choice home warranty has made my repair life easy.

I was very satisfied with the service provided by Choice Home Warranty. I meant to give it 5 stars but did one in error.

Compressor on refrigerator went out. A little confusion at first but once it was straightened out everything went super. Can' tell you how happy I am about the service and conclusion to this problem. Glad I chose Choice and not another company.

Called CHW with the problem. Was given a claim number and contact information for a technician in our area. Made the appointment, the tech came and repaired the system and gave us a warranty on his work. Very satisfied.

I have had three service calls for my home appliances. The experience has been nothing short of extremely pleasing. From the initial contact call to register my appliance issue to the final repair I have been totally satisfied with the technicians' professional presentation on their credentials to the actual repairs. I recommend Choice Home Warranty above and beyond.

No hot water, called in my claim, received fast and courteous service. All contacts with the repairman wasted the same day and heater was repaired as promised within 24 hours of filing claim. Great job.

I am very happy to have the water heater fixed. The plumber sent out was very nice and got the job done fast.

Air conditioner stopped working. The technician was very polite and courteous. He did a few assessments and found that the sensor on the over flow pan was being tripped by the water due to a clogged hose. After unclogging the hose my troubles were over. After several attempts from previous techs he was the only one that found this problem. This was my 4th technician. Thanks a lot!

Do not waste your money with this company! We have a sink in our master bath that is pouring water and at the same time our AC went out. Needless to say here we are 2 days later and no repairman. Big waste of money on this company!

I would like to commend you on your response time to my claim. From the time I filed my claim, to the time my A/C was fixed was only 16 Hours. Thank you for great service.

I was extremely pleased with all of the CHW associates I spoke to. They were all very helpful and quick to respond. The only issue I had was with the particular vendor dispatched to diagnose the appliances. They were beyond friendly and punctual but not very experienced. I actually did most of the diagnostic work. FYI, I am a vendor for CHW on Swimming pools and related equipment. The end result was great and well worth the slight inconvenience.

Climate Control were extremely professional, answered all of our questions and concerns, discovered the issues involved with our heat pumps and fixed them. They called the next day for a follow-up to make sure we were satisfied and everything was working well.

My Microwave failed, one of the internal parts failed and went to ground. I filed a claim with Choice Home Warranty and they sent a repair person out who described the problem to me and said it would cost as much to replace the part as it will to replace the microwave, so he reported the microwave as irreparable. I received an email from Choice Home Warranty the following Monday asking me to contact them.

Called Choice when microwave gave a problem. They tried to get someone to fix it, but when that didn't pan out, they just said that they will send a check for a replacement. Nice!

The technicians arrived at the beginning of the window of time, so I did not have to wait for them. They removed old disposal and replaced it with a new one in a little over an hour. They were courteous and informative. I am happy with the service.

I called for service 9-8 or 9-9, was given a service to call, which I did, had a service tech make a appt, had my problem worked on Friday 12th in a timely manner. Thanks.

Our garbage disposal was leaking and working intermittently. I call Choice, they referred me to a company. Called them and they would not be available to make it out for 4 days. Called Choice back, referred me to another company. They came out within 4 hours. Jobs done, BRAND NEW garbage disposal installed, took less than an hour to replace it and I only spent $45... HAPPY, HAPPY, HAPPY!!!!!

I had a claim in my Florida residence to fix my toilet plumbing. Florida is famous for poor plumbing workmanship. I was surprised to see courteous and professional work done by the contractor thru Choice do an excellent job. I recommend Choice and HRI for all customers.

I called Choice Home Warranty to submit a claim on my air conditioner and within a short period of time, I was able to contact a repair service and have my problem resolved. Thank you Choice Home Warranty for getting my problem fixed so quick.

Very easy to deal with Choice Home Warranty. Filed a quick claim online detailing the problem. Claim # assigned and I received an email very quickly about who the company selected to do my AC work was going to be. Email directed me to call company. I did, and contractor already had my information. It was not an emergency, but he came out early the next day (Saturday) and fixed the issue. All I did was write a check for my service fee and sign the invoice.

Aker Enterprises came out yesterday and quickly fixed our ac unit. Pleasant to deal with and did a good and quick job.

I called Home Choice to have someone come look at my bathroom fan. They didn't have anyone in the area so they provided me with the paper work I needed to fill out in order to get a reimbursement on the fixture from someone who could. This was done in a timely manner.

A repairman was at my door within an hour of contacting Choice Home Warranty. Very pleased with the service. Choice is true to their word. I had no problems whatsoever with filing a claim and getting the service that I needed.

No questions, no problems. Pool pump motor went out. Tech came right out and replaced the worn out parts.

My plumbing problem was handled great and time of response was fast.

Great service, bad fan was replace with new one on same day. Only problem I have is cost of the fan. I paid $105.99 for new fan (Original fan cost 159.99) & technician reimburse only 75.00. I strongly fill that if not 159.99 but I should have reimburse 105.99.

Excellent customer service was received. The reps were very knowledgeable and helpful.

Excellent fast service... worry free with only having to pay a co-payment for services rendered.

We recently bought a 16 year old home and thought everything was great. Until we noticed water in the garage ceiling. Call to choice home warranty Brought us out a very friendly knowledgeable plumber. After some diagnosis We found the problem and settled on a plan. I was beginning to get nervous with all of the things that needed to be fixed. Narrow Path Plumbing and Choice Home Warranty, a bad situation was actually painless to deal with.

The Electrician arrived as scheduled and identified the problem. He will have to order parts to complete the repair.

I have lived in my home for 10 years and only 3 times did I need an appliance repaired. So I didn't know if the Choice policy was what I needed. In the 2nd month on the policy, my water heater pilot light would not stay lit and Choice send a technician to repair it. The first attempt did not work and the next day the technician was back with a different part and it was fine. The same week my refrigerator was running cold and constantly on. Again Choice sent a technician (one that I had used in the past) and problem was taken care of. Each service call cost me $45.00 well worth dollars. I highly recommend Choice Home Warranty Co.

Vendor contacted me same day. Corrected problem and walked me through the procedure. Vendor even suggested some things to do if problem occurs again. I appreciated the thoughtfulness to help me.

My recent claim went very smoothly. We were very surprised and pleased by the high quality service that we received.

I went online to file the claim. Within 4 hours I received a call from the repair company. They were professional fast & efficient. Everyone should have this service.

I had a problem with my AC unit and the service advisors took care of the problem within few hours. Thank you once again for great service.

Our air conditioner broke down. Choice Warranty found every possible way not to either fix the air conditioner or pay towards another. We had someone out here to look at the unit and couldn't find anything wrong with it. Said it was low on Freon so they put in a couple of pounds. Had air for a day then no air. Called them back out here and it had blown a hole and leaked out all the Freon. Called Choice and it was war from that point. They were rude to the company that was out here and the supervisor ** has the worst manners and is very rude. She will talk over you and I got nowhere. They would put their spin on everything. I recorded every conversation to show my husband what I had to deal with. I would not recommend this company at all. They will find every reason not to pay a thing, especially if it is expensive. They have no problem taking your monthly payments.

Air conditioner blew hot air. Called and got a number for a company that I called the next morning and they came out that afternoon. He was a nice person and explained things to me and fixed the problem. I paid my service charge and all was done.

Not sure why consumer reports crosses out the bad reviews about this company. I work for a real estate agent whose buyer wanted to use this company for their home warranty. This is something the seller is paying for out of closing and is a standard real estate practice. Even though the warranty sales rep was told this, they convinced the buyer to pay for the policy. In my many calls to them to get this corrected, twice they have said they cancelled and credited the buyer and created a new policy that could be paid at closing. TWICE. When I called to add an additional coverage I was told the policy was never set up from my first call so they supposedly set it up during this conversation. When the title company called to verify the price, they were told that there is no policy in place and the original one cancelled.

My laundry room electric plug-in was not working, I called CHW and within 1 hour they assigned technician, and the guy came after 2 days and fix my problem.

I called Choice Warranty and they set up Claim right away. I received a call from the contractor to fix my dryer and was scheduled right away. I have recommended Choice to a few of my friends. I am happy that I choose Choice!

Prestige Plumbing came in and did a 1st class job. Very friendly, and very knowledgeable technician. I would highly recommend this company should anyone have a need for service.

Very very satisfied with the customer service team and the repairperson. Was able to get my air conditioning unit repaired within 24 hours in a very professional manner. I would recommend Choice Home Warranty to everyone. Great value for the contract fee and service fee.

I had a bad experience with one of the repair service com. I explain to choice what happen----Choice corrected it-- I can not thank them more for being so nice and understanding----I 'm so lucky to be with a com. that care-- I would like to thank Dean for being so nice--and many others who have helped in this matter.

Our air conditioner stopped working suddenly. We called Choice and were contacted right away with the name of an approved contractor. We called the contractor and got an appointment the next day. The contractor showed up on time and was very quick, courteous and efficient. It ended up just needing a wire replaced. We are very happy with Choice, this is our second claim and both were handled very well.

I am so glad I had the foresight to purchase the Choice Home Warranty. My dryer gave out about 7 months after I made the purchase. I called Choice and within a day a tech. came to my house to check out the dryer, he determined that the dryer would cost more to fix, choice called me and told me a check would be in the mail. They are professional and courteous, I would recommend them to everyone. Thank you Choice Home warranty.

I called Choice and was quite impressed with prompt and courteous attention. I immediately was given local vendor to call. Vendor scheduled appt within a days and were prompt. I also received a followup call from Choice to inquire about the visit/repair. When I told them they had to order a part and would be coming back. She called them and left them a message following up on part receipt and repair completion. I thought that was above and beyond customer service and would highly recommend Choice Home Warranty to family and friends..

I truly appreciate the way that I was able to use my own pool service to perform repairs, especially because of the remote area I live in and the availability of contractors. My reimbursement was processed and received in a timely manner.

I took home owners policy with Choice Home warranty, paid full. After two months I called in for AC service as my home AC downstairs was not working. The Choice Home warranty provided me with an AC guy contact information (ALL In ONE) in Dutchess County. He refused to do the service by saying that Choice Home Warranty owes him money. I suspected something is not right at the same time. I called back the company. They mentioned to take service from any local AC technician. I called in one AC technician from the area and he submitted the quote with details that the compressor of the unit needs to be replaced. I called in several times to Choice Home Warranty (for 2 weeks). Finally I had to conference in the company and the technician. After speaking with the technician I called back to see the next steps. The Choice Home Warranty refused to provide any service and declined coverage. And when I asked them cancel they charged me for two months and also charged me the cancellation fee of 50 dollars. They are totally a cheat company and made a decision without getting into the details. A professional company will never do that. People should be aware of a company like this.

The company came right out and was very friendly and worked with my work schedule.

The toilets in both of my bathrooms would not flush. The tech did a good job of cleaning out the line. However he was unable to fix the flushing part in the main bath.

AC service dispatched very quickly with prompt follow up.

This was my first service call to Choice Home Warranty. Noticed my refrigerator was not cooling properly and called for help on a Sunday over Labor Day weekend. Called the toll free number and was pleasantly surprised to get a live person on the phone that was very courteous and polite and took all of my information and gave me a claim number. She advised me I would be receiving an email or phone call with the number for a technician that would help with my claim. Within a few hours I had an email with the information and a technician called to ask about the problem. I spoke to Robert from SunLine Repairs on Monday and he actually asked me a few questions about my refrigerator and was able to diagnose the problem over the phone. He came to my house Tuesday and ordered the part needed to repair the refrigerator and as soon as he got the part he came back and installed it.

My A/C unit stopped working due to a bad compressor. Technician that came out warned me that Choice would deny the claim, that using "pre-existing condition" was the most common reason for denial of claim. The Technician put his phone on speaker so that I could hear the runaround and so I wouldn't blame him. Called numerous times, with the exception of one person I got his name and extension. No matter he never returned calls. In fact, anyone I spoke to never returned calls. When I asked to speak with a Supervisor, each person I spoke to claimed he was a supervisor and no one was above him.

I recently changed to CHW from another service provider. CHW is a better price, better service. I am referring friends and family to you.

CHOICE was very responsive and timely in arranging for a company to repair my AC at a critical time when temps were 90's and high humidity. The Company, KMT Mechanical, was also timely, professional and demonstrated expertise in the business. Overall, I was extremely satisfied with this experience, which was my first ever service call via CHOICE.

My tenant called to let me know there was a leak under the kitchen sink. I called the Choice Home Warranty and they handled everything directly with my tenant. It was great knowing my problem was taken care of and I didn't have to drive 8 hours from Memphis to Chicago to take care of it.

Service was acceptable.

We called Choice Home Warranty that our hot water heater was leaking and they got on it right away.. Had plumber here next AM and the heater was replaced without any problem..

Pump not working in hot tub. We were pleased with the service people and we're happy with resolution.

Garage door would not consistently close. Sensors were adjusted, was informed that occasionally the bright light affects the sensor. Makes sense because most of my issues are early morning facing am sun.

My A/C stopped working on Wed 09/03 at about 5:00PM. Choice gave me the name and phone number of the local company and I called Thursday morning and set up an appointment for later that same day. The repairman arrived at my home about 10 minutes early. He diagnosed the problem and had it fixed in about 1/2 hour.

Range was repaired to the best of their ability. No model # could be found. Therefore some repairs couldn't be made. I'm to receive a payment towards a new range. So the outcome was to my liking.

We had our dishwasher stop working on us. We put in a claim and CHW sent someone out right away. Once the repairman found out it was a motherboard issue he let CHW know it would cost more to repair than it was worth. CHW sent us a check for the value of our dishwasher which helped drastically in us purchasing a new dishwasher.

Accommodating and Sympathetic to Customer Needs.

Great Service. I was having a problem with my service technician and CHOICE warranty immediately contacted the technicians and I was able to get a representative back out to my home..

I called Choice & they responded immediately. They had the refrigerator repair company call me almost immediately. They arrived the next day & fixed the refrigerator.

EVERYONE, including Leslie (in this case), The CSR was...GREAT!

After noticing the temperature in the house raising, I suspected that the A/C unit was malfunctioning. I contacted CHW and they assisted me by quickly assigning someone to come and take a look at the unit. The tech was courteous, professional and very knowledgeable and in a short time diagnosed and repaired the problem. Afterwards, CHW followed up with an email to verify the problem was addressed and I was satisfied. I would recommend CHW in the future.

I called Choice to get my stove repaired...they assigned a tech from a company that was too far from my house but quickly resolved the issue. A new tech was assigned and the part is now ordered to fix the issue.

I called and made a claim at 1 am for my air conditioner not maintaining a reasonable temperature. Choice Home Warranty called me before noon that same day to tell me to contact Capitol Heating to set up a time. If it weren't for my busy schedule they would have been out to my house that same day! That very next day they came out and solved my problem. I had a great experience and would recommend CHW and Capitol Heating to anyone!

My dishwasher broke down during the cycle, and I called home warranty. They scheduled a repair service visit by a contractor. They came on time, reviewed the case, and I got a phone call that home warranty will send me a check for $250.00 to replace the dishwasher. I went shopping for a similar unit, but I found some washers and they run close to $400+tax and up to $150 delivery and installation. I am not sure if the price given to me is fair?

Washer repair scheduled timely and repaired satisfactorily. Service was quick and easy!

Air conditioning repair. You guys got it repaired and despite all the unfortunate deals etc., you stayed on it and I so appreciate it. Working great again.

Water would not come into dishwasher. Naveed located problem and took care of it in a short time.

My washer could not be repaired, was given money to replace.

I had a problem with my garage door and filed my first claim with Choice Home Warranty. I was really very impressed on how Choice Home Warranty handled my very first claim from customer service all the way down to the manager that got involved. Way to go!

The air conditioner went out at 9pm on a holiday weekend. The people at Choice were really friendly and helpful. They referred me to Empire Mechanical. Once Empire arrived, they dove right in. Bearings were shot on the outside motor, wires were fried and a wiring block was fried. They let me know that since it was a following a holiday weekend, it might take a little while to get the approval. In the meantime, they were able to get the air running for a couple of hours before it tanked again. Once the approval came through and they had all the parts they needed, they came back and fixed everything right up. Empire made sure I saw the old parts and told me what was going on with everything and every step. I didn't ask to see all the parts, but it was nice they showed me what they were doing. I am very happy with Empire and Choice Home Warranty. All it cost was the service fee. I would totally recommend.

The plumber who provided the service was prompt and professional. The service was successful and appreciated.

A/C went out Friday night and it was 99 degrees out. Called in for service and got response back that we would be called by service tech. Saturday we got call from HMSC and he said he would do his best to be there Sunday morning and he was. Service man was Harold ** with HMSC and he repaired unit and we got nice cold air back. We thank you all and so does our furry little guys.

Air Conditioner blower went out overnight and I was able to speak with a repairman within 2 hours of calling to report the problem.

We had a super service man. Very polite and he did the job with no mess at all. Would recommend his service anytime. Thank you.

I called Choice Home Warranty on a Saturday afternoon about an air conditioner problem. The customer service agent took my information, called a repair service and told me what to expect. Monday morning, the repair person called and the same afternoon he repaired our air conditioner. Total cost $45.00 in a town where a service call is $80 plus time, parts and materials.

What I thought was a plumbing problem turned out to be an air condition problem. I am a deaf mute. I was assign to Mr. Plumber Service. This contractor took time to write down things and make call to my mother to make sure I understood. For that I was very thankful.

They were on time and professional.

My kitchen sink was stopped up. I called Choice and the lady was very helpful and polite, as always. She set up Brian Burkhalter Plumbing to take care of our problem. He had the sink draining in no time. He was very professional also. Thank you Choice for making our life easy!

Repairman arrived on time (6:30 AM) and promptly repaired air conditioning unit.

3 items under the pool/spa part of warranty needed repair - only 1 repaired. Pool polaris pump replaced. Pool pump not repaired still working, just needed seal replaced, not done. Spa pump not replaced, due to electrical/and limited coverage. Overall satisfied.

Choice Home is always prompt in finding service providers and follows up until the work is done. I would recommend them to all home owners who value a company that protects the valuable investment of homeownership. Choice Home Rocks!!!!

A/C Repair - Very responsive. Emailed request at night and technician at house next day. Although he had to come back a second time, now working well.

This was by far the best insurance claim I have ever had. From the first phone call to final disposition everyone was courteous and professional. I've told everyone I know about my experience. I will be a member for many more years to come. Thank You.

Carolina plumbing pros are great. They called me right after I put a request for a plumber. Randy were very very nice and patience and respectful to me. I don't want another problem but if I do have one please send Randy back. Thanks CPP.. Great job, well taken care of.

After calling choice Home warranty and submitting our claim, It took two days to get a technician out to look at our sink that we called in clogged. At the day and 1/2 I called choice home warranty and reported that I still had no contact from the plumber they assigned to me. They said they would check with them and said they had the same problem of not being able to reach the plumber. After 1 and 2/3 days I called choice again because I still had no contact from plumber. (Remember they are 24/7 guarantee). They tell me the technician called in and said it was clogged and were asking for approval to continue. I asked them how that could be since I hadn't even heard from the plumber yet. They had the nerve to tell me that he was there and saw a problem. I had to get angry and tell them repeatedly that I was at my home and the plumber had not even contacted me nor has he been at my residence.

AC went out. The first 3 repair companies given by Choice all said the same thing--we don't work for them anymore because they won't pay us. Each time they assigned a repair company it took an entire day so we were without AC for 3 days before they could find someone to work for them. Then it was another 2 days to fix it.

Good Service on three AC units. It took a few days but the techs were good and the service was good.

All I can say is good. No complaints.

Very quick and efficient service on my rental property.

The contractor assigned by Choice was professional and arrived in a reasonable amount of time. A part had to be ordered since it was not on hand. That only took until the next day. The part was installed and fixed the problem.

Excellent service! My air conditioner went out. They picked up my call immediately. I had a repair scheduled that day! The technician sent was professional and the repair was completed within an hour! The prompt service was greatly appreciated. The outside temperature was over 100 degrees!

Great customer service!!!

This has been the second time we used Choice Home Warranty, the first time it took a little longer to receive help with Refrigerator which was a little disappointed, this time it was our AC and we were very pleased it was fixed the same day which was a big help with 98 degrees outside and almost that much in the house!!

My washer would not complete a cycle. The repairman was here in 2 days. We are now waiting for parts he ordered for completion of the repair.

I have a rental property for which I have choice home warranty. My garage door opener quit working and they sent a technician in one day. He was quick and efficient. The person took care of the problem.

The original vendor that was scheduled could not repair my dryer for 3 days due to the distance from my house. I contacted CHS for alternate vendor. Since there were no other available, I was allowed to contact a vendor of choice. Upon approval by CHS on the repair cost, the work was completed.

Had a vacuum leak in the compressor unit. It was repaired fast and efficiently by the repairman but found out a leak was not covered under the contract. You deleted the extra cost to me due to the repairman talking to the company. Just wondered why you would pay for a new compressor unit but not cover a leak in the system.

Did a good job of detecting the cause. Fixed it right away.

The AC stopped working on a Friday night and by 3pm Saturday the repair serviceman was there working on the problem. The technician was polite and helpful with resolving our problem. A++++.

Service came out quickly - resolved the problem.

Of course it happens on a Sunday, garbage disposal decided to leak. Did the online request form for service and happily, was able to have a company scheduled quickly. The company was able to come out the next day and decided to replace my garbage disposal with a new and better one. Needless to say, I was more than pleased with the quick service and response.

Needed service on both my AC units and received quick & efficient response. When the contractor came out, he had only received an order for one of the units, but issue was quickly resolved with a call to CHW (opened another claim, allowing contractor to inspect and make repairs to both). CHW is an excellent company that delivers excellent service and offer a quality warranty. Highly recommended.

I contacted Choice and within 2 hours the service man was here. Everyone I was in contact with was very polite and Choice even checked to make sure the service company had contacted me.

Did an excellent job with my air conditioning unit having it fixed in less than 24 hours of the problem occurring.

Dishwasher - Upper spray arm broke. It was replaced and now my wife is happy so I now have happy life.

The repairman was nice & did a great job. So glad I purchased this warranty.

My clothes dryer suddenly stopped working. It was easy to contact Choice Warranty to put in my claim.

My repairman JJ Appliance Service called right away to schedule the day of service. He was very polite and friendly. The repairs were done very quickly. Thank you JJ Appliance Services..

Clothes washer stopped running on a Saturday. I called Choice, received the provider telephone number for me to call to schedule an appointment. I called Monday morning and an appointment was scheduled for Tuesday morning. They arrived ahead of schedule, very sincere, and in and out of my home in 20 minutes with the problem fixed. I don't think that it gets any better than this.

Good service - no complaints. Replaced my disposal.

A/C not cooling was original call. 1st repairman found the breaker had been tripped and left. 2nd repairman did several tests and couldn't get breaker to trip, but tried several things. A/C hasn't tripped in a few days.

Our a/c went out late on a Friday night. I submitted my request to Choice Home Warranty the following morning. Choice promptly responded to my request with information of a service company in the area. Within two hours of contacting the service company, our a/c was fixed. This was fantastic service. Not only because it was on the weekend, but because of 100+ degree weather we were having. Thanks Choice Home Warranty!

As usual, excellent customer service and quick claim processing. CHW delivers on what they promise and the HVAC contractor was excellent too! I would recommend this warranty to anyone.

This was my first experience filing a claim with CHW. The process was easy by calling customer services. I did have some issues with two different service companies CHW assigned to my claim, but CHW was very responsive to my calls and reassigning my claim.

The service technician responded within 24 hrs of our claim and came out the same day! Our air conditioner has not been fixed yet so hopefully the part delay does not affect my initial positive view of the warranty program. So far, Choice Home Warranty has been much easier to work with and more responsive than our previous company! Keep up the good work!

I called in claim at 10 am and had call back and appointment set for next day by noon. Tech arrived on time, diagnosed problem and ordered part. Tech returned two days later, installed part, and was on his way. My only cost was the $45 deductible. I wish my health insurance worked this well.

I called and in 3 days someone came to repair my washing machine. The repairman replaced the water pump and now it's not leaking anymore. Thank you.

The vendor communicated the time they would be at my home. They got in, did the job no wasting of time, asked the pertinent questions and successfully completed the task. The vendor was courteous and professional.

The work was completed as scheduled. The contractor came after 8 PM to make the repair.

Did a great job. Professional and accurate. Went right to work and fixed the problem. I'm very happy with the results.

My disposal was leaking and making a mess under my kitchen sink. I called Choice and the customer service agent was very nice. She set up Brian Burkhalter Plumbing to repair the disposal. He called within an hour and was at my house in a couple hours and replaced the disposal. He was very helpful and polite. I love Choice. It is wonderful to have peace of mind with problems that can occur owning a home. My daughter is back in the USA now after being out of the country for two years. She will be calling Choice also because I highly recommend them.

I had to call Choice twice this year for problems with my AC. It was 2 different problems but each time the tech called me in a timely manner and repaired it in the first visit. I feel my warranty is paying for itself.

Mr ** and ** came to my residence to evaluate and fix the problem. Ice Maker had been turned off since it was not making ice; that did not allow the crew to evaluate the problem. It was turned on for them for a day later evaluation, determine the problem, and order a GE Ice Maker. Received a call from Mr ** at mid-week that the ice maker was in another vehicle and he was unable to get it. A later in the week fix was not possible; 25 Aug was arranged. A check with Mr ** revealed he was unable to show because of a very serious personal reason. I called the office as advised by Mr **. Mr ** realized two fix-it men (Mr ** and **) were at work near my residence. Within 30 minutes, Mr ** and ** show up at my door with a GE Ice Maker, replaced the bad one in less than ten minutes, and was gone!

Had a small leak under sink after 30 day waiting period and another two weeks into warranty. Plumber came out, charged $45 co pay and told me Choice won't cover repairs because garbage disposal is leaking water from bottom due to failed seal and claim that leak must be preexisting. There was no leak at the time warranty was sold. They will find any reason not to pay. Breakage is unpredictable; that is the purpose of home warranty. If something fails due to wear and tear obviously it has been wearing little bit at a time since the new installation. You cannot claim it to be preexisting wear and tear and not pay.