Choice Home Warranty Reviews

The tech (Mostafa) from Lion King Plumbing knew the issue and corrected it. He was very professional and completed the job on time. He also corrected a small issue with the pipe as how it was installed by the previous installer.

Totally please. I was surprise how fast Choice responded, would highly recommend Choice, there were no hassle, Good customer service. When I call to place my order the receptionist was very polite. Keep up the good work and you will always have good business..

Great service and repairs. They came within 24 hrs and repaired our AC. I’ve had to wait days with other service departments to just have them call to make appointment. Awesome service!! Especially with the current situation with Covid, and how it has affected lots of businesses. Thank you!!

When you add up the monthly fee, the $60 service fee, the prorated value of your appliance and the cost of installation - what they offer is a pittance. We’ll be cancelling our warranty program and putting that money in a savings account. All of our appliances are over 10 years old and they will not replace any of them at near cost. This program is a joke and a waste of your money!

We had our washing machine stop working right in the middle of a load of laundry. We called Choice and told them what happened and they contacted a repair company. The appliance company came out and checked machine out and told us they would have to order the part to fix machine. It took 1 extra day for the part to come in, and we were in contact with the repair crew so we knew what was happening. They got the part and came earlier than expected and fixed the machine. We could not be happier! Choice Home Warranty is a great company to deal with. Thank You!

If you need emergency service for an appliance or electrical unit. Find another company for your warranty. My AC unit went out on Friday evening and I did not get a repairman until Monday. I call them back and explain to them that it was a 105, 106, 106 respectively. All they did was reassign my case. I will not renew my home owners warranty with them!!! You've been warned.

Not blowing air, technician checked motor and it was no good, so he had to locate the motor the motor and order took 2 days to get part in. As soon as it arrived he came to install. Completed work on the 5 day of no air.

I called today to inquire about the service. The person who assisted me. I can't tell you his name because he talked very fast. He explained the service in one minute or less. When I ask him to slow down so could understand he still proceeded to explain quickly. I have no confirmation email. I don't really know what I'm paying for. It's wrong to be treated in this way when you're paying for a service.

CHW told me someone would be out to fix the problem on Monday. Then I received a call from OSP Plumbing called to schedule for Tuesday. A bit of conflicting info. The tech arrived within the time frame, but did not call when he was on his way. He was professional & courteous & had the repairs done quickly.

My air conditioner was not working for 2 days and it was very hot. Called CHW and I was assigned a technician who came out the next day to look at the unit. The technician was very professional and polite. He practiced social distancing and had his mask on the whole time. He was able to get the unit working in no time. I will recommend CHW to all my friends. I already have a friend of mine switch to CHW. Awesome job!!

Overall I was satisfied with the customer service I received and how quickly we were able to process this claim during this time of covid. I was able to afford the replacement unit and everyone is so friendly/understanding. I do wish it was processed faster but this is out of your control due to Covid.

It takes way too long for someone to come out. It took a whole month to get someone out here on one of my issues. $65 is too much to pay for every issue. They have good time on responding back to replies.

They couldn’t fix the thermostat but tech said First Choice would not replace the thermostat with a like kind. I have a programmable thermostat but he said replacement would not be programmable. Now I still have a thermostat that is not working correctly.

Over more than 8 months, I had been either trying to get repairs done on an icemaker and washing machine, I also requested multiple times to refund my money since I was getting nowhere with getting repairs done. The excuses from the case managers were ridiculous.

On Isaac's first visit, he changed a capacitor and the door worked just fine. The next day, the door stuck open again. He came out again very promptly and changed out the whole opener mechanism. Works great now. He and his helper worked fast and efficiently.

Tristan (?) was friendly, courteous, and prompt when I called in. It was easy to set up service for my refrigerator, washer, and, microwave in the same visit. I would, and have, highly recommend Choice Warranty to anyone I know, including family and friends.

I am really glad I have Choice Warranty. They handle my claims with kindness and speed. The young man from Rooter-Chris Plumbing came early, diagnosed and fixed my issue in less than 20 minutes. I will always recommend them to my neighbors. Thanks, Choice Home Warranty!

Fast service, reliable, given me a 6 months warranty regarding repair. Value for money. Knowledgeable. The response time is fast, just a phone call away and they responded immediately. I would recommend them to all my friends due to their fast service.

Mark from Sears Service did a great job. He only needed a few minutes to determine the problem and was able to correct the problem on the spot. He was very professional and left the area clean. This was the first time we have used Choice Home Warranty and there was no issues or hassle.

Sal ** was extremely professional and eager to assist. I quickly received a call after sending my information in online. He was knowledgeable and able to answer any and all questions I had. This process was much less daunting than I had previously imagined. Thank you!

Phone sales person provided good overview of program and was able to discount the policy for me as well as provide 13 months of coverage for the price of 12. I would recommend this warranty for anyone purchasing a home.

Technician was very knowledgeable. Checked the parts causing the issue and replaced them. Ensured working as expected. Explained all items to us how to maintain and what to look for. I would recommend them to come fix in the future.

A friend and neighbor recommended Choice Home Warranty to me. I was extremely happy with Choice's responsiveness to my inquiry. My experience with my account executive, Alan was very pleasant. He explained the policy program to me and provided me with value options to consider. He was responsive to a number of questions that I had. Though I hope that I do not have to use Choice's warranty in the future, I feel comfortable knowing that they will be there should I need them.

I was really surprised at how quick I was taken care of by phone, with past home warranty company’s, I have had to wait almost an hour on the phone. But almost no sooner than I made the call I was speaking with an associate. And this is one of the things that made me come back to Choice Home Warranty. Again, Thank you.

I called at 11:04 AM and spoke with Ronald ** regarding the purchase of a new home warranty policy. His presentation was rushed. The monthly payment of $47.50 was charged to my card before I fully realized what happened. During the call I had no time to think about any questions I may have; however, he was very keen on providing me information regarding the Senior Citizen special policy which totaled over $1,100.00.

The young man was helpful! He checked out the washer and said it needed a new part. He was going to order a new part and put it in next week. The spin action was making noise! At the end off the washing cycle, the clothes were pushed to one side of the machine!

If buying a home or considering a home warranty stay away from Choice Home Warranty. They run a scam and just want your money. If I could grade them any less I would. We have used them for over a year with no claims until recently. Our AC started blowing hot air last week so we contacted them to initiate a claim. They sent out Cortinas and Sons to check out our system. It was determined that the compressor was bad and was leaking freon. Choice denied the claim stating that the compressor was overheating and shorting out as well as throwing the circuit breaker to the unit. The breaker was never thrown nor did it ever need to be reset. We shut the system off to prevent the circulation of extremely hot air that was blowing throughout the house.

Customer service was lacking, would not recommend on a go forward basis. Waited 2 weeks for a resolution. The amount paid was not satisfactory, was given no other choice but to accept the amount offered on the settlement. More likely than not, I will not renew my policy.

no problems creating a service ticket and getting an appointment scheduled on a timely date. The service person arrived in the early part of the window which was great! Too many times a service person arrives in the last 30 minutes of the window, then has to stay beyond the window to complete the job. To me, this violates the spirit of setting a window.

Pool Cleaner shut down the pool pump because it was malfunctioning (smell of smoke). He advised replacing it immediately. Choice Warranty customer service representative was very efficient. He was helpful and explained the process; as well as what to expect.

Today I had the pleasure of speaking with Luke ** regarding a home warranty with Choice. Luke reviewed the options available to me and took time to understand my needs for the policy we were able to come to an agreement one the better fit, and was able to tie everything up very quickly. Luke was able to offer me an even better deal for 6 years at the cost of 5 (that’s a whole year free!). My experience today was a good one!!!

Let me tell you, 3 incident and all 3 were rejected. paid them for 2+ years and every claim was rejected. Want to cancel my service and that took 2 months (which they charged me for) then had to go thru my credit card company to dispute the charges.

A/C stopped working, the service person came and fixed the problem the next day. A wire had broken and replaced a condenser. The was very pleased with the service person and the experience. I feel very good about having a peace of mind about Choice.

The technician was so nice and he explained things so well. He was most respectful of my home and my time. He even liked my little pups. He arrived early in the allotted time. He made notes of what was needed.

Our on/off button stopped working on Saturday. We filed the claim and we were contacted via email that our claim had been assigned and a plumber was dispatched on Monday to make the repair and was very professional. We were pleased with the prompt response.

Wally - was superb in all respects. He diagnosed the problem and corrected the problem within an hour. He was very courteous and knowledgeable. A real professional. I would like to have Wally return if ever I have an A/C problem again. I appreciate the support we get from our Choice warranty agreement. Thanks.

I had to have an old faucet replaced in the kitchen as it no longer was working properly. Tom of Lancelot Home Repair did an excellent job as always. I have had him on prior jobs and always request him to do the servicing.

My microwave quit working. The serviceman determined it needed to be replaced. Although Choice's initial offer was a little low, they increased this and made a fair offer. Lowe's has ordered one to replace mine and will install it. And determined it needed to be replaced.

Plumbing: The technicians were very helpful and nice. On time and well knowledge. They called before to go and were in very good mood. They will change the bathroom faucet today. We have next visit to replace the part and be fixed.

Choice comes up with excuses not to pay every time I have a service call, which are few and far between. Choice advertisements are totally misleading and false. I consider Choice warranty service to be a joke & they should be forced to close down by the attorney general, whom I will write a formal complaint letter to. These feelings are expressed by others who also have used Choice in the past.

Todd was very professional and took the time to answer our questions. We were having some technical difficulty with our phones and he was very patient with us. He thanked me for my service to our country and just put us at ease.

Warranty is not good and have a emergency of no water in the house because well pump went out. No worries in a few days they will get someone out then will tell you, "Oh that’s not covered." Pay the $65 service fee and pay extra for well coverage and nothing basically is covered. I would think the regulator on/off switch would be a major part of a pump working and be covered but who am I. Just pay extra for no reason and of course two and half days later someone comes out. With three kids in the house and no water which me no bathrooms etc.... I would say would be a emergency guess not to Choice.

The technician that was sent was very Knowledgeable on his job. After installing the new garbage disposal he explained what was the issues. Victor is very professional with his job. And he is a very nice person. Thank you for your service Victor. I hope you gets sent again for any future work. Thank you again.

The technician was fast and courteous. The parts were ordered and the follow up appointment was moved up because the parts came in faster. I appreciate their willingness to adjust to the situation. I would recommend this service to anybody who needs to have home appliance service. Thank you very much.

I had a very hard time understanding the person I was talking to. Very distorted and only made out about every third word. It took MUCH longer than it should have but I think we got it. We think we can contact the people you sent previously but we may have multiple techs contact us. It was not easy to make it all out.

The Concept Renaissance Technician quickly analyzed the problem as a water heater leak. I am not pleased with the process required to have the tank replaced. The approval was within a few minutes, but the step after that seem to be redundant. I am now in the 3rd day with a leaking water heater and I still do not know when it will be replaced. Why? Please tell George Foreman not to tell people Choice Warranty will pay to repair or replace key systems in your home. That is false advertising.

I am very pleased with the service I have received from CHW. Each time I have called or put in a claim, it was answered in a timely manner. The service techs have always been very professional handling their business and seem to have care for my home, covering their shoes before entering, cleaning up after repair is completed. I would recommend them to family and friends.

Service technician arrived within the specified time window for service. He was professional and able to quickly to analyze and diagnose the issue and apply a solution. Technician wore his mask throughout the service call.

The tech that came to our house seemed very straightforward and honest about his comments of what he was doing and the steps he needed to do. The tech took photos of was wrong and said he would need to order the parts when he got the ok to do the repairs.

I was offered 650 to replace my refrigerator and can't find nothing with similar capacity or features for that amount. I hate CHW now. Looking to arbitrate and cancel now. Why do I have to pay more than half the balance to get something similar to what was covered. This is a ripoff. I would like fair compensation to replace my broken refrigerator.

Everything is working great. No more problems. He came in and found the problem and got it unstopped in a very professional way, cleaned up afterwards and left no mess. He was very courteous and knew exactly what needed to be done.

It was great that you found a company that would work with you on pumping the septic, but, the problem isn't fixed. There's an issue with the pump not working or not working correctly. I'll be starting another claim in a short time due to this.

They were on time, actually early, and very professional, accommodated my work schedule, and resolved my problem quickly. They came prepared with the right parts. They were dispatched and notified me of my date of service less than 6 hours from my claim submission.

Contractor arrived within time frame scheduled. Check unit and repaired. Turns out the local repair service is in my neighborhood. I wish him the best in his business and continued prosperity. Hopeful to see this young man in the community.

Cory with Blue Water Climate Control was polite and knowledgeable when he came to work on my HVAC system. He got me running better quickly and was quite helpful with tips about maintenance. I would highly recommend him and Blue Water Climate Control.

It took about a week or so to get someone over but the repair was fast as it was the motor going out. This warranty is worth the money if you are always needing repairs. I will be using Choice as long as I can. They also keep you updated with the tech name and business which I find that very helpful. They call you with an ETA to make sure someone is home.

Choice Home Warranty turns down claims. You have a $65 service fee and then when the repair is done you still have to pay for parts that you need to finish the job. I had a roof estimate and was turned down because the company said my chimney was damaged which is not true.

I did three loads of laundry and when I went into the hall bathroom I found that the bathtub was half full of dirty water and the shower in the master bath had run over the base. I called it in to Choice Home Warranty and relayed my problem, As of this day (2 days) no one has called be back.

I filed a claim for my air conditioner unit not getting cold. I was assigned a contractor 2 days later. The contractor scheduled an appointment but didn't call or show up the day of the appointment. I reached out to Choice to file a complaint. I finally got someone to answer after another 2 days. My claim finally got approval with me having a $425 out of pocket cost plus the $85 deductible. I reached out to Choice again for explanation but still haven't received a call back. In the meantime It's in the middle of August in Louisiana and my unit is still not repaired. I have paid all the out of pocket costs and the deductible but it's now September 1st and I still haven't received a call back from Choice. I have never been so frustrated in all my life. Needless to say, this will be my last time I deal with Choice Home Warranty.

When my air went out in 118. I called you. After no help from you. I called every a/c person within many miles of us. NO ONE would take the call. NO ONE will deal with your company. Then you had excuses on why my repairman wouldn’t and couldn’t be paid by you. Now my garage door opener goes out. Find out you weasel out of ever repair With every excuse you can use. Does anyone get paid. You are a useless company that is ripping off all your customers. Know this complaint won’t do any good but my media post will!

Excellent Customer Service. The serviceman was on time. He serviced the air conditioner and explained what he was doing. I would recommend this service to others. This is a great company. I recommend this company to my friends. I would recommend it to anyone that needs a great company. They serviced my plumbing and it was done in a timely manner.

The service technician was courteous, professional, and knowledgeable. He asked questions about the problem and proceeded to ascertain the problem. He answered all of my questions. The technician explained the Choice Warranty claim process to me to ensure that I was understood how and when the job would be completed.

Updated on 09/01/2020: Still waiting on a Repair for over a month. I’m trying to get a refund for the unused portion of my contract and immediately the customer service representative put me on hold each time I have called (in excess of one hour and twenty nine minutes). I was told since customer service is teleworking because of COVID no supervisor or manager are available to discuss my issue. Choice Warranty WILL NOT replace any of your appliances but WILL have you wait for months on repairs. Buyers BEWARE!

Compressor quit about 1 pm Sunday. Called CHW and told them the problem. Someone called me back and said I was scheduled between 3 and 8 Monday. Monday morning around 9 AM someone called and said they could be there in 30 min. The ac guy came out and fixed whatever the problem was and it's working fine. By 11 am he was gone and everything is working.

Great Tech. Quick Diagnosis. Our units have been making noise. Tim quickly found that they were low on gas. He understood the warranty and its coverage issues and gave me options on the repair. All of his answers made sense. Pricing was on par with industry standards. Had a game plan for future on maintenance. Would definitely call again! Reasonable rates and very honest and trustworthy.

Andrew was very knowledgeable and provided all the warranty options and prices available. His assistance allow me to make an informed decision for coverage on my home! Andrew also showed great patience in answering my questions. I hope I won't need to make a service call, but I do need one my coverage should be sufficient.

Technician who came out was very respectful, answered all our questions. Took his time to find out what was causing the unit not to work and to make sure it was working before he left. I would definitely recommend him and also would like him if needed in the future.

I entered a claim on a Tuesday at 12:25pm. Since then I have been directed to many other ads and programs but have seen no action on my claim. Other times this has been an easy site to navigate. Not today!!

What a knowledgeable person that I had gotten to take the wty out for me and PATIENCE? Thank you guys. Hope you stay in business for a very very long time. Will recommend this company to whomever I know could use it.

I have used this service a few times, and I am truly shocked at the speed and quality (in a positive way). I would recommend this to everyone I know. I signed up for four more years. The price vs value is incredible.

Agent was very knowledgeable and helpful. He took his time and was patient with me. Made sure everything was in order. I had several claims to attend to and he helped with each one. He explained the process about getting emails and calls from the technicians and left nothing uncovered.

The person that phone call went to was direct and professional. She answered every question to my satisfaction. She asked for all my questions, very prompted answered everything, She then told me to look in my inbox for an email telling me when they would be able to be here and fix my washer.

I talked with Jake ** and he made the entire process an excellent experience. He was able to lock a great rate for having 3 hours insured. Would definitely recommend it. His extension is **. Call him and he will get you a great coverage value for the money.

The service provider was Sears. I was kept informed as to the time I could expect the serviceman. HE WAS ON TIME AND HAD THE NEW INSTALLATION DONE IN A VERY QUICK TIME. I was very satisfied with the choice of Sears to make the repair.

It has became a challenge trying to reach CHW. Each time I had to wait for long and when someone finally got on the phone, most often I get mix messages. I wish that the information delivery are saved. For example, I had claims and the technician came, prior to the technician's arrival, CHW indicated I wouldn't be required to pay the $45 visit fee because CHW owed me $45. Sadly, the technician came and demand I must pay and it has to be in cash.

I submitted the claim on Saturday morning as an emergency, had flooding. I received a plumber early Monday morning! Had to travel 5 miles each way to use a pubic restroom. I just received the runaround from your service. I called a plumbing company that you use and they told me they could have been here on Sunday morning!

Choice Warranty is a joke .... You make it almost impossible to get coverage when you can not send one of your recommended contractors & then I have to use my own. You seem to pride yourself in denying a claim due to improper reporting.

Person on the phone (Clarence) wasn't listening to what I was asking and sold me the wrong policy. Now it is impossible to talk to anyone at Choice to try to cancel what he did and reorder the right policy. Not impressed at all! I need someone to call me (fat chance) to make this right otherwise I will be calling the BBB and providing negative reviews at every opportunity.

Very quick to get a tech out to take care of any kind of repair. I was with another Home warranty company at my old house. And I had quit using Home Warranty companies altogether. Choice has restored my faith in Home Warranty companies.

Marc ** was knowledgeable, patient and clear in describing your plans. This is not the first company I contacted so it was refreshing to have a non-pressure positive experience. Marc let your quality of your product sell itself... I even signed up for a multi-year deal.

Awesome service, professional, on time, friendly, easy to schedule appointment. Great follow up on appointment times. Very fast turn around on the request. Extremely satisfied with the way this was handled. Would recommend to others. Feel confident in the work performed.

I called to make a claim and less than 5 minutes later, my appointment was scheduled the same day. Now that is fast service! If I had to recommend Choice warranty, I would tell all my homeowner friends and family to go with this company.

Got up Sunday morning the A/C had gone out overnight. Went to Choice website and filed claim. Received an e-mail from choice stating the contractor would be at my house Monday morning between 7am and 11am. I was impressed. Then to my disbelief the A/C contractor showed up at my house a couple of hours later on Sunday. I did not have to suffer through a 100 degree day.

The technician with Genesis Heating and Air was courteous and professional. He called to let me know when he was on his way and was pleasant to speak to. He came earlier than expected and this was much appreciated. He is fair and honest. Thank you!

We are waiting on approval from Choice Home Warranty and then getting the part to repair our washing machine. The technician arrived on time and was very easy to work with, he resolved the problem and is currently waiting on approval and parts.

Our technician was amazing and thorough! I would highly recommend him! He came to the house, assessed what was wrong and immediately went to work fixing it. He even found a short in our wiring. I am extremely grateful. Having a house in AZ in the summer without AC is impossible.

JAS was fast and efficient and was in and out in a hour with repair complete. We would use them again. Choice obviously needs more repair techs as they took almost a week to assign this repair, hoping this is not a trend for my warranty company.

Thank you for taking care the claim. The process was somewhat difficult with the communication between CW and the service company, it took two days to finally resolve the approval to complete the work. In the meantime I sat home with no kitchen sink.

My AC went out again. I was on the schedule for Tuesday. I contact Jack at Smith Mechanical. He was out of town. He stated he would be back in town on Sunday evening, and he will come to my home. He did get and get my AC working. I was so happy.

The assigned technician did not arrive as scheduled. I cancelled the appointment after it was rescheduled for the next day. I called a local plumber after cancelling and had a plumber at my house within 45 minutes and getting a new hot water heater installed today. Bottom line, I have been very disappointed with CHW. A good lesson in reading the fine print before purchasing a home warranty.

The agent was very professional and the service was excellent and the appointment was set up in a expedious manner. My only thing that I did not care about was that the agent spoke too fast and very not very clear on her words due to her accent,

The repairman from Quality Appliance was very knowledgeable about the Maytag Neptune washer and dryer. He had the dryer up and running quietly in no time. The washer, he said he would check for the part and get back to me.

Unstoppers Inc. was great. They came out earlier than I scheduled and resolved the issue timely. Their customer service was great. They also respected my home. The gentleman took his shoes off before coming in my home and wore his mask.

I filed my first claim on a Thursday evening, work was ultimately completed by the following Monday afternoon. I felt that given the nature of the problem, I would have received a quicker resolution. A plumbing back up with nasty smelling water sprayed throughout my laundry room was quite unpleasant. Unable to use kitchen or laundry plumbing while awaiting a response. Didn't much care for the email I received telling me that Choice was having a difficult time locating someone to do the work and that I was welcome to handle it myself and submit for reimbursement. For a first time claim, that did not leave me with any "warm/fuzzy" feeling.

There was no problem, I just wasn't familiar with how to test the a/c. I felt silly, but he was very understanding. The room was not cooling, properly. I personally think the room should have its own thermostat since it is so far away from the thermostat.

James educated me on what to do and showed me what was wrong. I will definitely recommend him to anyone who needs HVAC support. I can appreciate the work ethics of a small business. The quick response from Choice was a good surprise as well.

We didn't have A/C in the house for several days. When the technician arrived, we were very relieved. He had a lot of trouble diagnosing the problem. He could have given up and said that the unit was not repairable. But, he didn't. He was persistent and kept looking for the root cause of the problem. With a little help from his supervisor by phone, he did identify the problem and fix it. He was polite and persistent in seeking a solution to the problem. He kept us informed all along the way as to what he was doing next. This is the second problem I've had with this unit in a year. Both times, it took the techs a long time to finally correct the problem. I'm beginning to think that the problem is with the unit.

I've been without AC since July 3rd. You were unable to find ANY company in the area that would jump through your ridiculous hoops so I had to. I was able to convince a local company to at least TRY to, but they were NEVER able to completely satisfy your never ending requirements...to which you kept ADDING to. You don't assign someone to my claim so when I do communicate with you I NEVER speak to, or get responses from the same person, and I'm often told completely different things. UNBELIEVABLE.

The repair on my air conditioner was quick and so appreciated. The repair person was knowledgeable, professional, and able to get to us a day earlier than anticipated. Feel like temps were 110 and I was scheduled for surgery the next day, so we were so Grateful that they were able to come early. As always the entire experience was very professional and helpful.

JAS Appliance Repair technicians arrived about 30 min early for appointment, which is nice. They were very pleasant. They repaired the problem within about 45 min. The heat pump system is working fine. Technicians were very efficient in their process. Thanks for sending competent technicians. I appreciate the support.

I was without a/c during the hard summer days without regard to my problem when they specifically advertise on tv that they cover all appliances, and it’s in the contract, can’t get repair, they only answer new customers new policies, it’s a shame that company doesn’t honor their contracts and I have to suffer because they don’t want to pay claims, every business has losses and they shouldn’t be different. Do not trust Choice Warranty.

Greg was great, sign up was easy and he was very friendly and welcoming. The sign up process was very friendly and we look forward to working with you guys in the future. Payment was also very efficient. All I need to say is that Greg was great and I look forward to working with you guys...

Was very very pleased with the service I received from CHW. I was contacted immediately after filing a claim regarding my garage door opener not working. They sent a certified electrician, who contacted me the next day to set up an appointment to assess the claim. The electrician was very knowledgeable and replaced the opener in about an hour and a half. Very great experience.

Choice Home Warranty clearly says, "If we can't fix it, we will replace it." Lies, lies, lies, excuses one after another. Washer not working, repairman said it's too old and needs to be replaced. Choice said they would let me speak to a manager, no calls back. Countless days and nights waiting for someone to pick up or call back. Horrible experience. Then they offered me 300.00. What happened to "We will replace it." Again lies, lies, lies. I think I will sue Choice and George Foreman for advertising lies.

Repair techs were prompt and courteous and handled the repairs professionally. Appointments were accurate and timely. Considering all the delays with coronavirus, everything was handled extremely well. We have had this company for more than three years, and we never had any appliance or system problems until this year. We have had 4 claims in the last 3 months.

AC claim is taking entirely too long to resolve. Receiving conflicting information from service provider and CHW. Service provider indicated that coil needs to be replaced on AC unit. CHW says there are uncovered expenses; however they are unable to explain what those expense are via the contract.

I spoke with Kayleigh ** about your service. She was knowledgeable, friendly, and a great salesperson. I am moving my warranty service to Choice Home Warranty because she has assured me that your service will be excellent! I'm looking forward to a great relationship with your company.

Burners are not igniting. You send service people out here that have never serviced Viking before. I don’t know how many times we have had to service this unit but it has been many times. Somebody should be looking at how much you are spending and realize you are beating a dead horse. I don’t know what the deal is with this stove but repairs don’t last. I have another year with you and you are probably going to spend another grand on it.

I was pleased with a Mr. Michael ** to whom I emphasized from the beginning that I have a severe hearing loss and would he please slow down and also speak up during our connection. Mr. ** was very cooperative about my requests, and he answered all my questions about your organization, its services, and the costs of becoming a customer. Naturally any rep would be anxious to make a sale, but I never felt that this gentleman was being "pushy" or going over a line of common courtesy. I ended up accepting the offer of the charges, and all was done without any "haggling." I would recommend at least a pat on the back for Mr. ** for his detailed information and his excellent patience with me throughout our conversation. Thank you!

I was very pleased with the customer service representative Mark who assisted me on his knowledge of the product information in which I was purchasing. Plus the overall price and coverage I was purchasing I would most definitely recommend this product to my family and friends.

One of my AC unit stopped blowing cold air. Filed the claim on Saturday, the process was fairly easy. Got a call next morning and the technician came over to look at the issue the same afternoon. Eric was professional and knowledgeable. Fixed it right away. Really appreciate his service!

My air conditioner unit quit working August 15, 2020. I called it in that evening, (claim # **). And the parts still have arrived. I try to call, and check every day, to see when it will be repaired. I have paid to Choice My share of the cost as soon as they sent the invoice. I am 80 years old, and am not well, The temperature in my house ranges from 87 to 90 degrees every day, and night. Please tell me what is going on, and get my air conditioner working. JC **.

They came out the same day, and repaired it within an hour. My house was 89° inside. So thankful it's cooling down now. It was the AC fan motor. I felt the price was fair, and Abel was very friendly and respectful.

Technician came in a timely manner, very professional and knowledgeable. And completed the job successfully. I have now recommended several friends to Choice Warranty. This is not the only time I have used them and every time was Great! Thank you for your professionalism and work.

AC was not cooling on Thursday - called and made Claim. Friday Technician came and checked. Took 65.00 dollars. Called Choice on Saturday and talked with claim specialist and told that another Technician will come fix AC without Paying again. Monday called again - informing me that claim was denied due to wear and tear.

Our experience was great. We got a quick reply and had a technician by the next day who did a great job to get the air conditioning working again. He was friendly and professional. We are so grateful to have this warranty plan, especially as we have all appliances and systems covered.

The service agent was great with repairs provided. Only complaint I had was your company calling at 6 AM to remind me of the service schedule which woke me. The service agent was on time and kept me informed of his arrival. After arriving, went to work and accomplished the job expeditiously.

Brocken HVAC system. My concern is that the contractor did the work on a late Saturday afternoon, however, he wasn't able to approval for the work. He was very upset, and wanted to remove the part. He finally left, and decided he would contact you all on the next working day.

The representative Kyle was very helpful and was able to help me with all my questions concerning coverage. I feel very relieved that all my appliances are covered and if anything would happen there will not be huge expense of repair or replacement.

I purchased a warranty from Choice Home Warranty of $1187. I submitted a request for a malfunctioning AC and they approved only %40 of the cost of the repair. Now I have a nonworking unit in July/August after paying for what I was told was a premium 'bumber to bumber' kind of warranty. I then called around to ask my neighbors what warranty company they had and 5 neighbors told me they dropped CHW because they do not cover the claims and do not stand behind the product!

The repairman called right away and was very fast with his appointment. He scheduled it for 8 a.m. the next day and he was out there, fixed it and was gone by 8:30. Thank you very professional and friendly. Great service in value for the money.

Having trouble with ice maker. Representative was nice and got my problems solved in a kindly manner and yes I would recommend family and friends to you. This is my first service call but I think it will be handled with courtesy and in a timely manner.

Alan ** did a great job explaining the plan and the various options. He emailed me several times to make sure that understood the plan and the cost. We had a previous plan, but the Choice Plan is more inclusive and the cost is better.

A/C was not cooling. Referral A/C Repair company contacted me and told me they would come and see what the problem was on Tuesday Sept 1. Later on, they call me and told me that they had an opening on Sunday 30 Aug. Repair person was here at 1 PM Sunday and found the problem to be a Bad Capacitor. Replaced it with new one and had the system running within 30 Minutes. A/C continues to run OK.

I was only disappointed in that I left my phone number to call back and no one did. When I called back later, I was helped very much by a very nice woman. The woman was very competent and got the claim completed quickly with no issues.

Choice Warranty handled my claim promptly. They got in touch with Mr. Smith’s Home Repair. They were out here at the next day. They unclogged my kitchen drain, took them about an hour and a half on 100° day. Great service.

This has been the most amazing experience I have ever had. This company is wonderful. I wish they had health insurance for people, not just for the house. They were so easy to work with. I just couldn’t ask a company for any better treatment!!!

Submitted a garbage disposal issue claim online and the service person came next day it got resolved within 36 hours. Great service. Great value and good customer service. The customer service person does not put a call on hold. They follow up with the customer all the time. And the communication is great.

I came home from vacation and my tankless hot water heater was not working. So I called on a Monday morning and so far everything is good. They have sent out the request to get it fixed. So now I wait for the technician to get hold of me.

My garage door stopped working, technician came out and said the trolley was bad. Unfortunately, this $20 part was not covered. Fixed it myself. It took a total of less than 10 minutes to complete the job, The door opener works perfectly now.

I have used Choice Home Warranty and I found them to be easy to work with and problems handled in a timely fashion. Parts were needed to fix the dishwasher & installed, stopped up basement drain & humidifier leak fixed in a timely fashion.

My microwave was deemed broken so in order to "replace" it I was given $169 after paying a $65 service fee. Basically that's $100 for a $300 microwave. I'm very disappointed in the outcome of this situation. The technician was very helpful though.

Response was fast. I could barely understand the person on the phone. He spoke very hard to understand. I recommend someone who speaks better. I really like Choice. Have been a member since 2017. Every time I have called the response has been very good.

Andrew **, great customer service! Awesome call. Answered all my questions and concerns about the program. He took time to explain in detail. He was able to discuss policy coverages with great details.. Cheers for this guy! I will have all my referrals call this guy. He is awesome!

I was very pleased with the service. I was surprise to get the service so soon and on time. I will be telling others about your service. Thank you. The price for this service is real affordable. For all the service you get you can't beat it.

I received word immediately that an appointment with a repair vendor had been arranged. The vendor called with an earlier opening, arrived on time, diagnosed the problem, requested approval for necessary parts which Choice Warranty immediately OKed. My repairs were completed within a day and a half and my system is running well. Thank You Choice Warranty!!

The person taking the call this morning was extremely helpful and knowledgeable. I give him a 10, he made me feel like a valued customer. I gave a 9 earlier due to an experience last December. I am in sales, I give and expect good service. Thanks.

The election came on time and fixed the problem and checked for other possible problems. Great communication. Payment was easy. Work was done quickly. He even came on a Sunday which was nice due to my work schedule. Would definitely recommend to anyone needing electronic work.

My water heating started leaking and called Choice, they sent out a plumber. Plumber advised water heater needed to be replaced because it was leaking. Choice denied my claim advising the issue was preexisting. Escalated my claim and called my claims representative. Left two voice messages and an email with no response. How can Choice determine the issue is preexisting when the issue started a day after I called and reported the issue. I was on hold waiting for a representative for more than 30 min and cant even get a call back from my case representative. Choice was ranked one of the top warranty companies which is why I went with them. This is extremely disappointing and unfair of Choice. I will not recommend Choice and will be sure I post my comments on the BBB.

I have numerous houses with different warranty service companies. I have been very impressed with numerous claims. They seem to really take time to hand select the contractors. The contractors are willing to take the payments over the phone, work with vacant houses and lock boxes. It makes it easy.

I appreciate they fixed our AC system and Choice Warranty found a AC company right away. But the ac company took 3 days to come fix it. Which is way too long to be without AC in Florida. But thank you though.

On a very hot Sunday, I woke up to no A/C. I went online and requested service. Within 20 minutes I had an appt for 7a.m. the next day BUT the technician called and said he was available to fix the A/C on Sunday afternoon. What a great turn of luck. The technician that Choice had chosen fixed our problem by mid afternoon on Sunday. We were very grateful to Choice and the service company.

The service technician saw what the problem was and try to fix it, unfortunately the part that was needed, a capacitor, was not on the truck for it was one that seldom goes, he told me that he had to order the capacitor and that it may take a day or to, he was true to his words, and in a couple of days he came back and finish the job. If ever I need a Technician please send him, don't know his name but he was good, knew his job and did it well.

My experience with this company for today's service was very good. The tech answered all my questions and he performed his job timely. He was due to come on 8/31 and phoned to say he was in the neighborhood and asked could he come today which was perfect for us.

Technician John C. from StevenKing Heating and Cooling was thorough, efficient and did an excellent job of explaining what was happening, why my AC stopped working, what to watch for and to call him if it happened again within the next 30 days. He also offered suggestions as to what might happen in the near future and possible solutions. John also followed COVID protection rules which is important to me.

Placed a request to repair a leaking exterior hose bib. It took a about three days which is longer than I expected to get a tech assigned, but JJ picked it up and travel quite a ways from south Baltimore to get to the job on a Sat. He was very friendly and knowledgeable. Did the repair quickly and with high quality. He even took the time to wait the hour for the approval hotline to open before he was able to start the job. All well done.

We live in Arizona and I had surgery on Friday and to my surprise came home to the A/C in our home was out. It was approximately 112 degrees. I contacted Choice Home Warranty and they put in the order immediately. Despite we had to get a room, for our family, including our dogs, they assigned our claim to an amazing technician. Unfortunately, there wasn’t much they could do, because of the store was closed and procedure. We are still in a hotel and awaiting an approval and to get the A/C fixed so we can return home. There’s no place like home.

I went online to review policies. Gary called me and told me I couldn’t see the policy until I signed up and paid with my credit card. I had requested to review the policy first. The policy has too many exemptions and the service time can take 4 days. My current policy with a different company is better. I want this canceled - I called To cancel. Was told I had to talk to Gary again. Gary called, I asked to cancel. He said I’d have to call Monday and talk to resolutions. I want the policy canceled now. I’ve seen the lawsuits filed against your company 2019 and fraud - I want a refund and canceled.

Received a call from the company ten minutes prior to them showing up letting me know they were on their way. The two gentlemen showed up within the window of time as specified listened to all the past problems that the AC unit had. They checked out the system and was able to identify and correct the issue within 10 minutes. Very polite, thorough, and quick; they are worth using again for any issues I have.

I called today to open a new account and Andrew ** was the agent I spoke with. He was very professional, friendly and helpful. I opened the new account and renewed one of my existing accounts. Thank you very much! I'm very satisfied with the services Choice Home warranty are providing.