Choice Home Warranty Reviews

From the time my claim was opened until it was closed, the service level of this team was exceptional. They listened and addressed my concerns quickly. In this day and time customer service excellence is almost non existent; however, with the Choice Home Warranty Team, the "Human Element" and Caring about their customer is what they are all about. They should all be commended. Thank you.

Called to report problem, was given an RO# and got got a call back the same day with a # for a repair service. Called them the next am & he was out in two hours. The fridge was fixed in short order & the repairman was very courteous & pleasant.

Very helpful and prompt. Within the hour of making a claim, I had an appointment set up with a repairman. Also followed up to make sure work was done. Very nice on the phone also!!!

Since I moved into my home here in Sun City West, I promptly received my home warranty information packet in the mail. The material I received was extremely informative and quite easy to understand. I've only had contact with Choice Home Warranty 3 times to date. The first was to confirm my account as the new owner and the other 2 were actual calls for service. Each time though, the Customer Service Representatives that I spoke with were all very friendly, professional, and more than helpful. My claims were handled quickly and the contractors who were referred were fantastic! Each problem was handled with minimal wait time and was resolved! I have been impressed and extremely satisfied with every aspect of Choice Home Warranty. Thank you for all you do for your customer/clients.

Washing machine stop working properly. Choice warranty were very quick in getting me someone to repair my machine. Very affordable warranty, I would recommend to my friends.

I was told that they would only cover the heating element and not the water heater therefore I was not covered at all. What a rip off to say the least. No one I know has ever had the heating element go out. In order to have hot water, I was forced to replace the heater at my cost. They offered $150 dollars and the repair person told me I had to take the $45 dollars off of that as that was supposed to go to Choice not the repair person.

Contacted Claims on 11/28/2014 and the customer service dispatched a service to me that made appointment for next Thursday. Fine I understand, due to holidays they may have been backed up. Tech for Pro First Appliance Repair showed up, and assessed the issues. He then related he would have to order the part from Sears for the Heater and Control Board. Total cost of parts $176.00. Now it is friday and I receive a call from automated robo call that I need to call Choice Home Warranty. So I did. The operator then relates she is a supervisor and that the company will only dispatch a check in the amount of $176.00 and that I would have to replace the unit myself.

Excellent Service, quick...great technician. Problem resolved super fast, just waiting for my payment check for the new washer. Yeah!

The service technician was awesome. He explained everything about the entire process for the scope of work. Most importantly, he fixed my heat and was on time! I felt safe and assured that all was working and the repair was done effectively.

I called for service on Wednesday and was given a claim number, followed up by an email with the technician's name. The tech came out the same day, diagnosed the problem and came back Thursday for installation. Quick, easy, efficient.

My dryer was running but not heating. Alpha Appliance Service fixed the problem quickly. The service representatives were polite and efficient. They responded quickly to my phone call. They explained the problem to me and immediately went to work.

To be fair to other businesses, there needs to be a rating system that has negative stars. If they did I would rate this business a negative 5 stars. I had a plumbing problem in one of my properties. They sent their plumber (apparently they only have one). He claimed the problem was fixed and left. It wasn't! We called CHW and they sent the same plumber out. In total this happened four times in two months. To add insult to injury, the last time the plumber came out, he bad-mouthed my family to my tenant, claiming we were the problem. Mind you, I still had to pay for this. Consequently, I almost lost a good tenant and the problem was still not corrected. I used my MGMT Co.'s plumber and the problem was fixed permanently in an hour. It's bad enough to use incompetent workers. But when they attempt to tarnish your business, and throw you under the bus in defense of their own incompetence, well that's outright dangerous. Please avoid these backyard, inept, customer service clueless hooligans.

I was not able to shut off my water in my laundry sink. When I called the plumber at the number provided, he told me that I did not pay for emergency service. (I did not ask for it!) He said he would call tomorrow, which he did and fixed my valve. The whole repair took less than 5 minutes and I had no leaks afterwards, so I am happy.

Central Heating system - Diagnosed then repaired in an expeditious and timely manner.

From time to time we will be faced with a service provider that doesn't care. This recently occurred to me. I had a garage door opener that would quit then work and quit, etc. When service provider was dispatched the door functioned perfectly. This issue was dispatched 2 times after. Then CHW dispatched a very professional & competent company who showed up within the agreed time frame and had extensive experience with openers. Fernando knew my issues and was able to assist CHW to get me a working solution. I am very thankful CHW protects me from service providers who may not be competent in my issues. Because of their willingness to provide amazing service, CHW dispatched another service provider and immediately followed up. Thank you CHW.

Had a problem with my dishwasher not draining. Technician came, got diagnosed the problem. Decided it would cost more to repair it than it's worth. She put in an order for a new dishwasher. Choice Warranty called me the next day to tell me the tech’s diagnosis. They will put a check in the mail for me to purchase a new dishwasher.

DeWolfe's Plumbing Services completed the work with quality and professional trust. Where One Stop dropped the ball after receiving their labor cost.

It was after hours when my heat quit working. I was able to call Choice Home Warranty and get a friendly associate right away, who filed a claim for me. A technician contacted me first thing in the morning and someone arrived that same day to fix the problem.

The Rep. was very helpful when I called to schedule an appointment. Emails were sent to review the process and a contact number to call to schedule the repair. The Repairman was friendly - completed the repair in a reasonable time.

I had a plunged bathtub. I called it in around 6 pm and by 3:00 pm the next day it was fixed and this was the day before Thanksgiving and we were going to have a lot of people over the next day. Thanks for all the help.

CHW was wonderful - they immediately assigned a company to help us out with our water heater. I called the company (Fahrenheit Plumbing) and received an appointment for the very next day! The technician (Ryan) was prompt, courteous and best of all, fixed the problem. We are thrilled with our coverage with CHW and with the vendors they use.

Ed's Appliance repair was fast, accurate and complete. Thanks for sending him! I would also recommend Choice to anyone in need of appliance insurance.

I was able to get a dishwasher technician out to fix my appliance and it was a great experience. Thanks!

Pool services set a date to fix my pump and did a great job of finding what was wrong. They gave me the parts that were damaged. They also replaced a hose that was broken. This saved me calling a pool repair man when it fell apart. They cleaned up the pool pump area and provided me with a copy of the repair order.

Greatly assisted me in getting my dishwasher repaired.

This was my first claim with Choice Home Warranty. I must say I am pleasantly surprised at how well this went. I phoned in my problem and received a claim number immediately. Within an hour I had a phone number for the company who would be addressing my issue. To my surprise again, I got an appointment for later that afternoon. My problem was resolved on the first appointment and I was happy. The repairman that worked on my furnace was very knowledgeable and polite.

We had a problem w/ our garbage disposal, called Choice Home Warranty and they in turn sent me a contact by email to get in touch with. I called the plumber on Saturday and told him it was not an emergency and he came on Monday morning, fixed. I am a realtor and Choice Home Warranty is one of the home warranties I refer to my clients. I am very satisfied with this company.

Representative was courteous, on time, and efficient. Diagnosed problem very quickly and resolved the issue. Supplied additional information to resolve other issue with washer/dryer setup. Would recommend this person for any subsequent work and will probably request him should any future need arise.

I have dealt with Scott ** on two separate occasions. He is excellent to deal with. Fair, Honest and Trustworthy. I have dealt with customer service and also with Mesha at CHW. All are excellent. I have no complaints with CHW. I just purchased the 5 year plan with the sixth free. I am sure I will be happy with this. I am, to date.

We live in a rural area, and at first, they had a problem getting a plumber to come out but the customer service reps stuck with us! They kept us informed of each step in resolving the issue, and the plumbing problem is fixed!

The tech called and continually kept in touch with me about when he was coming and what he was going to do. He did an outstanding job fixing the leak. I then went on to hire him to install an expansion tank since I didn't have one. Again, great communication and excellent job. I would highly recommend this plumber and will use him again in the future.

Speedy service. Satisfied with responding plumber.

After getting the runaround with Farley Heating and Air, the company that was reassigned my issue was very professional. They diagnosed the problem and fix the issue in a timely manner. They restored my faith in the companies Choice Home Warranty has chosen to represent their name.

Garage door opener - I called on Monday & Dave came on Wed. Nov. 26. Said the bearings was shot & would have to order a new one. He gave us an appt. for Mon. Dec. 1. Ryan came & installed the opener & we're very happy with it. Both men were very professional & polite. Thank you very much.

On a recent claim Choice customer care assisted me with getting a claim resolved before Thanksgiving, allowing me to get a stove in time to prepare my family's holiday feast. Thanks, Choice. I will refer your service to my friends and family. So far so good. Don't ever change.

My stovetop and microwave were broken. Choice Home Warranty send me a check to buy new ones. Thanks.

Choice again to the rescue! Our garbage disposal quit and started leaking water. We submitted a claim at about 10:30 am and the assigned service technician arrived and had a new one installed by 2pm! How can you beat that kind of service. Thank you!! Choice Home Warranty is the Best!!

The Mastercraft technician (Michael) repaired the problem with my heat. I was happy with the service.

I was happy with the quick response by the local contractor.

I was a bit disappointed with the appliance company that was sent. They said they would order a part for my oven but later said they were unable to do so. And that I should phone Choice and ask them to order the part thru their sources. And that Choice has a better source for parts than they do. When I phoned Choice to see if they were able to find the part thru their sources, I was told that Choice does not locate parts on behalf of their vendors. But, happily Choice offered me a payout and said I was free to try to find the part myself. They settled the disappointing issue professionally and made me a satisfied customer.

Service was expeditious and satisfactory.

Submitted a claim on the website and had a very quick response. I have to admit, that part of their service is excellent. The problem is when it comes to repairs. This is the third claim and the third time I have had an issue. This time I called in for my dryer making squealing noises when I tried to turn it on. The service tech responds that he recommends I change the dryer motor and leaves it at that. I get home, try the dryer, have to hold in the button to make it work, squealing going on, starts heating up, burning smell starts up. Sorry, I am not going to run a dryer that has a possibility of catching on fire. Either CHW needs to get better technicians or they need to authorize the repair of appliances they say they cover in their policy. When I tried to cancel my policy with 8 months left, I am told I will only get back $156. Needless to say I did not cancel and will see if I have better luck with my next claim. Lesson learned, AHS may have more expensive service calls but at least my appliances were repaired!

Choice Warranty was good at following up on the service that I requested. They were quick to help and resolve a small issue I had with the service company. Their quick response was appreciated.

I placed a claim Oct 24, 2014 and was told they would replace my washer and send me a check. I have not received a check for that claim and it is December 1, 2014. I have called and they will only send the check if I pay them another month of service. I have had a problem with this company and now they are forcing me to pay another month and the claim was submitted in a covered period of time. I have told them I want to cancel in December and because of that they will not pay the October claim. They want me to pay for December in order to get a check for an October claim which I had coverage for. To top it off, I have been without a washer since the claim was made. So they want a December payment for an October claim to be paid - a different form of blackmail to get money from me for something I had coverage for.

My garbage disposal didn't work for few weeks. I called for the service. They contacted me immediately by phone and email. They came the day I wanted them to come out. My technician was friendly and answered all my questions that I asked. He made my garbage disposable work again. Thank you for taking time and hard work.

I was very pleased with the speed and professionalism I received on my first claim with Choice Home Warranty. The process was very easy and straight forward, with no red tape. My technician arrived and completed the work quickly and thanked me for letting them service me. I loved it.

The 2nd repair people you sent to fix my well did a excellent job fixing my problem.

CHW gave work order to A-Snap Plumbing, San Antonio, TX. The staff for A-Snap Plumbing performed flawlessly at removing the stoppage in the inside drain. They went so far as to provide solutions to prevent recurrence. Quite satisfied.

The second technician dispatched to handle our garbage disposal issue was very knowledgeable, quick, courteous and clean. I appreciated this very much, as a customer of CHW for a few years now, I've come to expect a higher level of service with the company and their contractors. I have already and would again recommend Jon @ A Better Plumber as well as CHW to my network of people.

Power One was amazing! Sam was very professional!

I had other warranty co. in the past... You have proven you care about the customer time and time again... These other co. didnt care at all... The only thing is you need to make sure your sub-contractors do their part... I have had a lot of problems in past with your subs not getting back to me or not knowing what they're doing... However I've sorted this out and have great response with this current sub trade J B Services... I feel you go out of your way to follow up with my problems and make sure they're handled properly... I will definitely renew this coming year and I've recommended others to call you and get coverages.

Customer service was very helpful in getting the issue resolved.

The service was professional and quick. The technician that was sent out was wonderful. I would recommend Choice.

The whole transaction was handled quickly and efficiently. When I was unable to get hold of the contractor, CHW called them while I was on the line and scheduled the appointment. It was completed the following day.

I was very happy with the company Choice Home Warranty sent.

Tech called 30 before getting here. When he got here checked the whole water explaining everything as he did. Then he drain water heater heater for the removal of heating element. Tank was empty. He replaced the element then started to refill tank, told me to wait 40 mins, if there were any more problems to call Choice Home Warranty. They were very professional, great service. Great to be able to take a hot shower again. Thank Choice Warranty.

I own multiple properties and have CHW on each of them. The microwave at ** was diagnosed with the control panel not functioning. The technician determined that it needed replacing and Choice Home Warranty offered me a buyout, of which I was satisfied with. The customer service was prompt and courteous. I was very pleased with the service. Thank you.

My water heater was not working and within 1 hour a Technician was assigned to my claim and next day my issue was resolved. That's EXCELLENT HOME WARRANTY SERVICE.

Prompt replacement of dishwasher.

The person that came out here was very helpful. He did everything he could to unclog our bathroom drain, but it was outside and we could not find the clean out plug. Come to find out our home does not have one and we have to fix ourselves.

Service man was polite, punctual and knowledgeable. Repair was done in 15 minutes.

Choice obtained first available appointment. Tech arrived on schedule, quickly found problem and fixed it. Located problem and fixed in less than an hour.

The phone call was easy and fast, as well as the service technician calling me to set up a time that was good for me.

Mike from Lee Electric was very professional and fixed our problem quickly.

Everyone was friendly but professional. Quick service as always. I have referred several people to CHW and will refer more. Thank you for the excellent customer service!

Empire Mechanics came and fixed my heater after the coldest period we had. Heat worked temporarily until tech came the next day to replace the part and my heater has worked great since. Excellent work and very quick response by Empire Mechanics.

The young man, David ** from Make It Drain, is excellent, professional and fast at his job. I would recommend him to anyone. Thank you for sending him to help us with this problem we had with the Garbage disposal.

The customer service was very attentive and the technician was responsive. He fixed my problem.

Policy started in March of 2014. Claim filed on AC in Summer of 2014. Claim was ultimately paid out of pocket to a contractor who could do the work. Claim in November for Heater. CHW suggests that I contact a local contractor to get an estimate and they will approve all or part. November 24, CHW calls to say they are denying claim based upon lack of routine maintenance. They say I must provide two years of prior maintenance even though the policy has been effect since March of 2014. When I tell the customer service supervisor that the condensing coil was replace two years ago, she changes her story and says that a "catastrophic event" would not be covered at all. The sales rep never stated that I should review the CHW policy website pages even though the customer service rep says that is my responsibility. Without question, working with CHW is the worst business experience I have ever had.

I was referred to Simple Air Solutions with Alex and he was fantastic, careful, hardworking and got the job fixed easily. I was very glad that the Technician's Choice Home Warranty worked with were excellent. Thank you.

Repaired my central heat, it was turning off and tripping my breaker off. The company that I was referred to fixed the problem right away, done an excellent job.

The crew from Arvarda was efficient and fixed the leak.

Quick to respond. Technician was good.

My wife and I decided to purchase a home warranty in 2012. After looking around we decided to go with Choice Home Warranty. We were so happy with the service, we decided to renew for another three years. I've recommended Choice to family and friends, some made the investment and some wished they did.

RE: Claim #:** CHW Support was outstanding. This was our first time utilizing CHW Services. The water leak happened on the weekend- naturally- CHW's response was quick and professional. The Company "A-Snap plumbing" was super responsive. A master plumber responded and explained my options for repair. Because the leak was found in the slab. CHW case manager was super. CHW approved the cost to split with me ($400) to try and find the leak just inside the slab (3-4 INCHES). The leak was not found. So we took the option to reroute that cold water line at a later date. Thanks again CHW. Your personnel are the best and made coordination for a solution of our leak extremely smooth.

They kept emailing me to see if I was scheduled with the electrician, I kept responding to the emails yes, but your company kept ignoring my responses. While I appreciate your follow up, you need to read the emails. I can't keep opening up weblinks all the time, I don't have access to the internet all the time, and can respond to emails easily on my phone. Please be aware of this, you need to read emails. The electrician came and fixed the problem. Thanks.

Coldest day so far this year and our ac unit was not running. Called to request a service tech and he was right out the next morning on time as stated. Got approval and had it repaired in no time. Thanks for being so prompt.

The person I spoke with at Choice Home Warranty was polite and very professional. Glad I signed up with this company...

Had an A/C company come out for a service check and in the process a bad thermostat was found. I immediately called Choice to report the problem and submit a claim. Choice was extremely accommodating and assigned the company that was already here to make the repairs and authorized me to get a reimbursement for the cost. Choice allowed me to get the job done in less than 2 hrs. I highly recommend Choice for the cooperation and the fast response in order to get the problem fixed immediately.

Our Freezer has a control panel on the door that went out on Saturday. I was able to get it restarted. Then on Sunday it was flashing. It reset again. Monday morning it was blank and would not reset. Service was set up within the hour of my call and early Tuesday AM the repairman arrived. I knew parts would not be in stock for its repair, but they promise by Monday they should have it working. I took the food to a meat locker for safety. Choice Warranty was fast at requesting service. Thank you so very much.

I had a plumbing problem. Called Choice & got a referral to a plumber, who, after several calls never showed up. Another Plumber was recommended who is in the process of getting further authorization to finish the job.

Becoming a customer of Choice Home Warranty is one of the smartest moves I could have made. Being on a fixed income I was always in fear of something happening and I wouldn't be able to finance the repair. When I called with my problem I had an electrician assigned within a few minutes. He came out the same day and the problem was resolved quickly. The professional service I received was wonderful and I have recommended Choice Home Warranty to my friends and family. Thank you again.

Heater not working. Very good service from CHW.

I moved to Choice Warranty from another big company recently (FAHW). The reviews were great and the 3 year warranty offer with extra 6 months was too good to be true. I was skeptical but still went ahead with the warranty. I DO NOT REGRET moving to Choice. The Claims team is VERY PROFESSIONAL. My claim to fix a Pool Pump problem was addressed in a matter of a few hours. Thanks to Choice's great Support Team!!!

I called about a dryer problem. Choice took my call and had me dispatched the same day. I appreciate the prompt customer service to help resolve my issue.

The service men were prompt and professional. Great job and and thank you!

Patrick went above and beyond to match competitors prices when we bought our first home in order to get our business. About a month after we bought house our heating went out on a very cold day. I called Gayle and she helped me so much and the heat was fixed within 24 hours with no cost to us other than our service call fee. Thanks Choice Home Warranty for being our provider.

We contacted Choice Home Warranty Friday morning, 11/14/14. We were given a claim number and told a contractor would be dispatched from KTM Mechanical. We waited, and after not hearing from KTM, called them Monday morning.. Eventually they came out and after an hour turned off the heating unit stating the circuit board needed to be replaced. The next day we received an email from Choice that our policy was cancelled. KTM said they weren't coming back to fix or even turn our unit back on. Apparently there were 2 policies on our home, and Choice took it upon themselves to cancel the one we paid for with the pending claim. It took until Thursday, 11/20/14, for them to understand what they had done and fix the policies.

I called and reported a problem with my refrigerator. It took over a week to have a serviceman arrive, but nothing in the refrigerator was ruined. The service was very good, and repairs were made. I live out of town, and the repairs were made as soon as they were in my area.

I filed a claim for my furnace not starting up on Sunday evening, 11/16/14. The repairmen contacted me at 8:00 AM Monday morning regarding my claim and arrived at 9:00 AM to diagnose the problem and initiate repairs. The problem turned out to be a bad capacitor that was replaced and the furnace was up and running by 11:00 AM. This was my first experience filing a claim with CHW since purchasing a contract and I am very satisfied with the entire experience.

The dishwasher in my home had been making a noise for a while but was working OK. Then the top rack fell apart and I could not fix it or even shut the door. Choice Warranty sent out their repairman. He was great as he smiled and put the rack back together and when he checked the dishwasher, the water pump was bad. The water pump was replaced and all is well. Everyone was very helpful and didn't make it seem trivial or make me feel silly. Thanks Choice Warranty.

We switched from another warranty company to Choice Home Warranty and have been very pleased thus far. It seems like all of our appliances have reached that 7-year itch and have been breaking down all at once. We have made 2 service calls within 3 weeks and Choice did not bat an eye. They dispatched technicians to repair and provided prompt and courteous customer service while doing so. We actually thought that we would get a hassle regarding the amount of repairs but have been pleasantly surprised. I'd recommend them to anyone and if you are currently in a home warranty contract with another company, I would seriously consider moving your business elsewhere once it is fulfilled.

Choice Home Warranty response fast and accurately get the right service company.

Armor overhead door LLC were excellent+ professional+ very knowledgeable!!! I highly recommend BILL MARKS!!!

Heat Pump failed to come on during coldest day of the season. Registered claim online with Choice Home Warranty and within 30 minutes had a claim number, repair service and phone number to contact and instructions on what to do. By ten o'clock the following morning, my heat was restored and at the agreed-upon fee of $45 per service call.

This coverage was amazing. I put the plumbing claim in around midnight and, even though I am sure this is an exceptional case, I had my issue fixed within 14 hours.

In short, Choice offers a lot of great service at a reasonable monthly rate and service rate. Their vendors are polite and communicate with arrival times. On top of that they get the job done quickly and correctly.

The way I see it, there are two entities involved which I am unable to integrate: (1) you as the Warranty company and (2) the contractor who did the actual work. I had two commode problems which were serviced on Nov. 6. One of the commodes which had been serviced continued to leak. When the contractor came back, he determined that he had fixed one leak, but there was a 2nd leak he had not detected. The 2nd leak required your approval, but since he was here after 7 PM, your office was closed and he could not complete his work. He had to make a 3rd visit to fix the 2nd leak. Both commodes are now working well.

The service person Affordable Plumbing sent came early, was very friendly & polite, and knew exactly how to fix the problem. I couldn't be happier with the service he provided. Thanks for you folks choosing them.

Worine was very courteous and thorough. I would work with him again should the need arise. Thanks.

I love Choice warranty, have been very happy with all the service calls. Technicians called back immediately, and the service was fantastic.

My washer was making a loud noise during the spin cycle and it was taking too long to finish the wash. The diagnosis was the front and back bearings on the turn cylinder were worn out and had to be replaced. I called yesterday and talked to the agent that would diagnose and the washer was picked up today. It should be back tomorrow afternoon. The professionalism and prompt attention to my request for fixing my washer was outstanding. Thanks CHW for doing such a fine job.

Very professional, my question answered, emailed me very quickly with someone to call to get my job done really fast.

I'm so glad to have CHW taking care of my home needs and my tenant loves them too.

PLEASE! Do not use them. If you only want small appliances covered MAYBE. They lie. They put words in their Techs mouths - will not do a three way call to verify. Their system is designed to refuse to cover expensive jobs. They will lie and frustrate you till you leave. SAVE THE MONEY!!!! DO NOT USE THEM!

My heat went out on a Wednesday evening. I made the call on Thursday morning and had a technician call me within an hour. I could have had heat that night if I had been able to coordinate schedules, but my heat was on Friday pm before it went below freezing. Very happy with the service and turnaround time.

Appliance not working. Great customer service.

Everyone beware. The plumbing in your contract does NOT cover drains. This is the claim I submitted. "Water leaking from upstairs shower over-flow." The overflow is considered a part of the drain. The personnel at Choice did not inform me that the drain is not covered. They scheduled first one technician who never showed or contact me. Then they scheduled another technician. He came out and surveyed the problem and submitted an estimate. I asked the technician if there was any problem, and he said this is normal and not to worry about it. I gave him the deductible and thought all was well. I received a call from Choice stating that my claim was not covered.

Heating and Air by Tracy arrived next day after request. Tracy and two technicians entered my attic and tinkered for over an hour. They concluded that my gas valve was faulty and left saying they would be back in touch. As they left I told them that my Heating fan was on, Tracy argued that it couldn't be. I affirmed that it was and requested that they shut it off. One tech re-entered the attic and said I had faulty wiring, and that I needed to turn in an additional work order. Did not hear from them again, so I called them 7 days later and asked for an update, they said that they had not got an authorization from you. I called you (CHW) and the technician followed up with Tracy and called me back to say that my account had been reassigned. Simple Air (Alex) set up the appointment, came and said that there was no problem, that the unit simply needed it's annual service to remove dust, and brought the unit on line without further issues. I rate Simple Air below as 5 Stars. Heating and AC by Tracy zero stars.

I emailed Choice home warranty and received an immediate response the next day with a contact name for a service company. They were able to make the service call within 24 hours. This was my first experience using my warranty and I had no issues.

I have been a customer of other home warranty services in the past. They did not live up to my expectations and their claims, so I decided to change to Choice Home Warranty. I am so glad I did! I submitted a recent claim for a mysterious leak which caused me to have an extremely high water bill. The claim process was fast and professional and they had a technician out within 3 days. The company was professional and courteous and he fixed the issue in no time. I am VERY impressed with the promptness and the superior level of service I have received with CHW. My home warranty coverage with Choice Home Warranty is a source of comfort for me. I am a senior citizen living on fixed income. I simply cannot afford a large jolt to my resources due to catastrophe with plumbing, electrical, or appliances, for example. I let my friends and family know about CHW. I would not be without this valuable coverage for my home. I sleep better knowing if anything goes awry, I can call CHW. Their response is quick and service is excellent.

This is the second time that I have used my home warranty and both experiences were positive. Customer service quickly located a local plumbing company to take care of my problem. Choice Home Warranty has been the best bang for your buck thus far!

I placed a service call regarding my air conditioning not cooling on a Tuesday morning and was assigned a technician to resolve my problem. The technician called me within a couple of hours after I placed the service call and told me he would be at my home by 12 noon that same day. He arrived around 12:30 PM and quickly determined the cause of the problem. He called Choice Home Warranty and received approval to replace the faulty part. He had to leave in order to purchase the part he needed to fix the problem. He returned a short time later and installed the part and my problem was resolved. The technician was knowledgeable and displayed great customer service skills. I was extremely satisfied with the technician and the expeditious service I received.

I called Choice Home Warranty before 6:00 am to report issues with my heating system not working. This happen to be the coldest day of fall so far this year. Choice Home Warranty contacted a heating system company and arrangements were made at 8:00 am with the heating system company for a service technician. We scheduled the next available appointment for 1:00 pm the same day. The service technician showed up about 45 minutes late, repairs were made and before 3:00 pm our house was warm again. I was surprised with such a quick response from Choice Home Warranty and such quick repairs from the heating system company. Thanks Choice Home Warranty for a great response.

I am very pleased with the service I received. I submitted my issue online and within an hour a technician was assigned. Less than 24 hours later my issue was resolved. Great service.

Next day service - on time - Service repairman, Troy ** extremely knowledgeable and friendly. Have recommend your Company to several of my friends. Thanks!

Your group was great to work with in resolving the issue with our dishwasher. I'd gladly recommend you to any of my real estate clients.

I've been called an excessive amount of times even though I told them on the first phone call I chose a different warranty. The first gentleman to call me over and over was so rude that I called back and spoke with a manager. I finally had to a make ridiculous claim for why we didn't buy a house to get my name off the calling list and I'm not even sure if it will stick. They are harassing and awful. Even if I were still shopping around, I wouldn't go anywhere near this company.

We called because our furnace would not fire up. We called and the same day the contractor called us and made an appointment for the next day. He was early, very nice and professional. He replaced the something or other and was in and out within 20 Min. Choice then followed up to make sure everything was good. We had a very positive interaction with both Choice and the repairman.

Mind you, I was with another company. Switched over due to lower annual fees and lower per service charge. Previous company sent a technician over three different times, three service calls at seventy five dollars each, to work on my Master Bathroom Toilet. Choice Home came out once, replaced my toilet - all is working fine! Previous company came out and showed me how to hit the reset button on the garbage disposal charged me seventy five dollars service free and tech went about his way. Well the reset button worked for a while. Called Choice Home, first visit Garbage disposal replace for forty five dollars. Best deal of the day. If you don't have it get it. You will be glad you did.

Heat and septic - Both technicians were very professional and corrected my issues.

Call in for water heater problems - Extremely attentive, got the service guy out right away and honored their contract of service pricing. Very happy with the service.

I got a home warranty through Choice Home warranty about seven months ago. When I got the warranty, the agent told me that regardless of what the problem was it would be covered. My AC and heating unit went out about a month ago and I called Choice Home warranty to come take a look at the unit. They Looked at it and told me that it would not be covered because apparently it is not covered. Their explanation was that they just don't cover those particular parts. I should have known that when the agent was being so pushy, that this was a scammer business. Anyways I got duped into getting the warranty and I just paid the premium for seven months. When I called for something to be done, they just dismissed my claim. I'm completely and utterly dissatisfied with this company and would never recommend this company to anyone ever. I see that they have a poor BBB rating as it is. I guess I should have done my research before getting the warranty. That was my mistake, at least I know that I won't continue with them anymore.

Excellent customer service, very professional and courteous. Unlike other warranty companies that I've dealt with in the past, Choice is fair and does not go out of their way to try to deny claims. Would recommend to family and friends. Keep up the good work!

This was my first experience using my home warranty. My expectations were exceeded and I was greeted with courtesy and the service provider sent out was awesome. So far I am very happy with picking Choice Home Warranty Company!

Repairing our gas furnace was done the next day after my call. Repair tech tried to get here the same day, but couldn't so he came the next morning. He was fast and explained what he was doing. We are very pleased with our first service call.

Bill diagnosed the problems and fixed both doors. He did a great job!

I appreciated that my phone call inquiring about a service visit was answered promptly and cheerfully, with succinct and clear answers from the rep who helped me. Also, the person who made the visit to address my leak was a good communicator and effectively fixed the issue quickly. I did find out through this process that the coverage for certain types of repairs is not as strong as I had been led to believe when signing up, which was disappointing. Fortunately, it hasn't been an issue yet.

Furnace not working. Aire Serv Heating & Air Conditioning was contacted and they responded promptly. They were courteous, efficient and the furnace was repaired quickly. I would recommend them!

I called Choice warranty and in less than a week I had a new garage door opener with a total cost to me of $40. They did what they advertise which is all you can ask for, and they were courteous in the process.

Our AC unit went out in October. It took 3 days for Choice to send a service technician when the motor went out on our ac unit. When one came out we were told that Choice wouldn't look at our claim without us paying $150 for a leak test to be done. We paid $195 the first day and when I called to check on the claim I was told it was denied because we didn't have a leak test done. After proving one was done we were then told it was denied because of lack of maintenance. After calling for several days trying to talk to a manager and being told one would call back the same day each time, I was told by a manager we could get a second opinion. After paying for a second opinion I was told the ac had issues due to normal wear and tear; however, Choice still denied the claim due to poor maintenance.

I was very pleased with the service company (Family Maytag) that came out and repaired my washer. On Tuesday they came out to access my problem. They had to order a part for my machine. The repairman said he would have one in on Friday. Friday they came out with new part... I had a running washer that Friday afternoon. I was without a washer for just 5 days. I was extremely happy with the fast actions Family Maytag did on this repair. Choice Home Warranty, you're my heroes... you selected a great company on appliances for repairs.

I had contacted CHW in regards to a plumbing situation. They were very obliging but the only flaw is that it was hard to find a plumber in my area. But in spite of that CHW tried their hardest to get me a plumber and made sure that my situation was taken care of. I would highly recommend CHW.

I had a pretty good experience with JMorgan Contractor. We got off to a rocky start playing phone tag. He came right over and fixed the problem. Thanks Choice for sending such a competent contractor. It didn't take him long at all to find the problem and he had the parts on hand and that is always a bonus not to wait to order parts and be inconvenienced. So I was warming up within minutes. Not to mention he even made payment easy. I didn't have cash but he was able to offer alternatives and accepted payment right from my chase quick cash. Everything made easy.

My built-in microwave broke down after normal usage and Choice Home Warranty did not covered. This happened last Thursday, October 30, 2014.

Four months ago when we purchased our new to us home, we decided to purchase a home warranty. I am so thankful we did because a few weeks ago our dryer died mid cycle. Within 48 hours of filing a claim with Choice Home Warranty we had someone at our home looking at our dryer. The cost to repair it would have greatly surpassed the cost of the yearly premium. This is a great service that I am recommending to all of my friends!

Clothes could not spin because a bracket, I think, had broken. Very polite gentleman came all the way from Savannah to do the work. Very efficient, very polite and able to fix the machine to my satisfaction. Thank you!

Prompt service. There was an initial visit by the technician and then a follow up visit when we realized the dishwasher problem had not been resolved. Then eventually a buyout offer from choice home warranty.

My service call to Choice Home Warranty was handled with polite, professional customer service. The contractor was on time, the problem was identified quickly and he went right to work after explaining what he needed to do. He was efficient, professional, cleaned up after himself and took away the defective parts. The entire process was easy and went well. I will recommend them in the future.

It's better to avoid this agency, not fair, not helpful. My 7 year old washer broke down - when I file claim with chw, they denied to repair or replace as they promised earlier. They told they work only with appliances of 25 years old with normal wear and tear. Service tech came after 2 days of filing claims and he took 2 weeks to find a solution - concluded washer is overloaded, so they can't help with my claim. It's hard to get contact with them and their service technicians.

We had a water heater problem in August of this year. This house is our second home, soon to be our retirement home. This home is in Arizona, so I could not be there. We contacted Choice Warranty, and it took a few days to finally make a connection with the plumber they assigned. It took a day or two, but they did get the new water heater installed.

Recently I was having issue with my appliances and every time I called the customer service or the claim department, they give me quality services.

Washing machine broke. Came out quickly. The part where they will refund your money if they can't fix it I have been waiting over a month for my check. First they told me 7 days, then 30 days and now it is longer. Don't recommend them.

The entire process was smooth and efficient from placing a claim online, to setting up the appointment, paying the service fee, and the excellent service by the technician show the company's belief in putting the customer first! Thank you!

Fast, efficient and fix. Thank you!!

This was my first experience with requesting service with Choice. The online form was pretty easy and response time was prompt for assigning the technician. The technician was very efficient and professional. I was highly satisfied by service quality. My only suggestion would be have a text alert system in place to inform about exact arrival time of the service technician. Otherwise over all excellent job!

They took care of the issue.

I'm so glad to have my home coverage through Home Choice Warranty because they are quick to provide you the needed information to get your repairs handled asap! Their customer service representatives are courteous, helpful and understanding to your needs! I called several other Home Warranty Companies and no one else compared to Choice Home Warranty! I wanted the best coverage for my new Home Investment!!

I called Choice when we noticed a water stain on the ceiling of the first floor, underneath the second floor bathroom. They dispatched Bryan Burkhalter Plumbing, who scheduled their visit with us, took care of the issue in a very professional and courteous manner. Thank you!

My overall experience with Choice Warranty was very refreshing, I did not have to wait forever to get something done and I did not have wait on the phone for hours to get in touch with the company. They were very professional and very courteous to my needs and I felt as if I was an important customer to them. I have recommended them to several friends and will continue to recommend them.

My furnace was not working. I have a baby and weather was getting cold. My furnace was repaired and working with 48 hours.

Response was timely from the initial contact to completion. Service was done the day following the report to CHW.

I had a clogged drain in my shower. I called Choice and then set me up with a technician within minutes. Within an hour, the technician assigned to my case called to set up the appt!!! He was very professional, clean and knowledgeable. He came within the allotted time frame and corrected the problem. I would definitely recommend Choice to all of my friends and neighbors!!

Corrected the problem and the technician was very helpful. Thank you.

Heater furnace was not working. Requested service and got to fix it.

Sarom from Texas Appliance and TV. Services responded with diagnosis that igniters are damaged or not responding to line clearing attempted. Determined that igniters needed to be replaced. Parts need to be ordered. Sarom was very professional and thorough in his diagnostic evaluation giving clear information to questions. Parts were ordered and installed. Sarom's work was orderly and efficient cleaning as he progressed. When finished he demonstrated the correct function of each igniter. Sarom's knowledge of the appliance was clearly evident as was his obvious pride in his workmanship. It was a joy to see such a high standard displayed.

I had ticket opened for heating furnace, local technician diagnosed, ordered the part and fixed the issue...no hassle at all. I only paid deductible for the repair....very happy.

I have had to use my Choice Home Warranty several times since I initiated the policy. They have always been quick to respond and equally quick to follow-up. The technicians sent out have been professional and are also quick to respond.

They claim never pay for repair again. They lie lie lie. This is the second claim they denied me. The first one was 270 dollars on my air conditioning unit. This one which Is a big expense over 3000 thousands dollars. They are denying my claim again. Please please please don't buy home warranty from this company. They will say a lot of lies just to get you in the door. Bad bad bad.

Contacting and requesting Choice Warranty was a breeze. Called the 800 # and immediately was directed to a representative. Told them that 2 of my stove burners did not work. Received call from Canada Heating, Air and Electrical almost immediately. Technician came in next day. Technician had to pick up a part. Said he would be in next day. But was unable to make it. Came in following day and fixed the stove burners like new. He did a very good job. Very Happy Client.

The service has been great and exceptional.

When I woke up to a basement full of water, I called and was referred to Smithfield Plumbing. They were timely in returning my call and addressing my issues, very professional and respectful. They arrived on time and got the job done quickly but most of all correctly. The fact that I have your service gives me peace of mind as a homeowner. Thanks for all your help.

I have been paying for monthly payment and the second time I needed them (water heater) they informed me that it was not covered. They said that the covering over the heat was defective because it was leaking and they only handled the inside....this made absolutely no sense. What is the use of having a warranty program, when the plumber told me that I needed a water heater, and Choice said they don't cover it. Needless to say, I canceled them immediately. What a rip off they are!!! Do not go with them.

Bobby Flagg's rep. Bob DID an excellent job. Very professional, and courteous.

For the most part my experience with choice home is great. The way to improve is to be open on the weekend so we can get our issues resolved and not have to wait so long.

I contacted CHW because my dishwasher stopped working. Their repair man contacted me the next day and setup an appointment for 2 days later. He gave me a 2 hour window of 4-6. He called me at 3:30 and said he would there at 4:30 and that's exactly when he showed up. He was very professional, got my dishwasher working and gave me some performance tips. I highly recommend them.

Choice has sent out service company to check out the garbage disposal. They had to replace with the new one. All for service fee of $45.00.

I have two properties and both are under the auspices of CHW. Once the concern has been called in, a technician contacts you in a timely manner. The employees at CHW are pleasant and knowledgeable. When you are in crises mode, it is wonderful talking to someone who can answer all of your questions. CHW prices are very competitive compared to other home warranty companies. I would highly recommend CHW.

Call Home Choice warranty. I do have 3 yr plan. Water Heater was leaking. I was told water heater tank is not covered if it leaks. Are you freaking serious???? All water heaters leak eventually. That's why we have home warranty. Choice is TERRIBLE. DO NOT BUY THEIR HOME WARRANTY.

Washer making noise, called for service. A repairman came out within a couple of days and determined washer was not worth fixing, so Choice agreed to send money for a replacement machine of similar type to what we have. This was satisfactory to me and we are pleased with this result.

There is nothing better than jumping into a refreshing fresh water pool on a hot Florida day that is until the pump no longer works. I placed a service request over the phone at 6 AM on a Sunday and was able to speak live with a service representative. Within hours, I received the name and number of the pool technician that I was to contact and schedule my service appointment. Their contractor called me back within minutes of leaving a message. They came the next day totally prepared to remedy the situation right there and then. Fantastic service was provided and better than any previous experiences that I've had in the past with a different warranty company. Bravo.

I had submitted a claim with Choice Home Warranty on Sept 5, 2014 regarding the circuit for my kitchen not working. The customer service agent informed me that an electrician would get in touch with me the next day. An electrician got in touch with me the next day and completed the service request by evening. My first experience with Choice has been very good.

I recently had an issue with my bathroom sink. I contacted CHW and found that the contact operator was very pleasant and knowledgeable about what my contract covered. She was familiar with the procedures and thorough about informing me of what to do and what would happen after our conversation. A Plumber called me within one hour of calling CHW. The problem with the sink was repaired within 48 hours. I would recommend CHW to any homeowner.

I was very satisfied with the service.

The Customer Service and Claims departments are well-staffed and quickly take care of questions, problems, claims. I would recommend CHW to everyone!

We had a plumbing backup in our kitchen and then our disposal started leaking. We were contacted immediately by your company and we set an appointment right away and had everything taken care of pretty quickly. The contractor was very professional and did an excellent job.

Our garage door would not close or respond to any of our remote control devices. Called up, schedule claim. By the time we received email giving us claim # to call service provider, they had already called and scheduled appointment. They came out when they said they would and repair problem same trip.

Thank you for the prompt service in getting my washer back on-line. With 6 people in the house, it's EXTREMELY difficult not to have a washer on a daily basis!

My a/c stopped working. I called CHW for service and they gave me a company the same day to come and evaluate the problem. The company called and scheduled an appointment for the next day. The company responded on time, very polite, knowledgeable of the problem and clean. The problem was the blower stop working. The company and CHW replaced the blower with a new one. The A/C Unit works well and no other problem. I was glad I had CHW. Thanks.

I had a claim on a whirlpool bathtub. They sent out tech and he called in claim. They then said tech told them it was not broken. I talked to tech and he stated that was not correct. They then claimed the tub was not covered even though when I purchased coverage they told me there was coverage. Blatant lies.

I have contracted with home warranty companies in the past, so I'm not new to this. 8 months ago I switched to Choice Home Warranty since they were less expensive for the annual contract and the per service call visit. YOU GET WHAT YOU PAY FOR! They are horrible! I called in my ice maker last Feb or Mar. It still isn't fixed or replaced! They are offering a buy-out that is 1/4 of the replacement cost. They are reducing the offer price by the cost of the repairs they have made to the unit in their attempt to fix it. WHAT?! The first service tech reported to me that it needed to be replaced. Now, months later, I still don't have an ice maker. I asked to cancel my policy - which is three years paid in full, and they are reducing it by the cost of all repairs they have provided PLUS a $50 processing fee. WHAT?! They are in breach of contract. What a rip-off!

We are so please with our home warranty. Our heat pump without Wednesday and Thursday is was work. Thanks to Choice Home Warranty Claim Team and Service Tech. The great about Choice Home Warranty they are affordable.

Not working, after a contractor that would come out the problem was taken care of. The first contractor would not come because of past problems with Choice Home Warranty.

The technician had to come back several times to repair the appliance properly. He was precise and made sure we were satisfied. So far it has been a week with no problem. He was obliging when we called him back. He made sure he left my kitchen clean and was very courteous. He replaced two sensors along with a back panel.

I called "Choice Home Warranty" to report my garbage disposal wasn't working. Within 24 hours I had a new garbage disposal. Everyone from the rep with Choice Home to the repair man were just excellent and I'm totally satisfied. GOD BLESS.

I contacted CHW with my repair request early morning and I was told to wait a couple of hours before contacting the service repairman so that the service order would be in the system. I called to set up my appointment and the next business day a repairman came. He made an assessment, ordered the part, and my washer was repaired the next day. I would like to thank the repairman for being professional, friendly, efficient and quick.

Less than 24 hours after calling in my claim, the repair service was at my home to repair my dryer. Excellent Service. Thank you.

Choice Home Warranty has greatly improved their contracted plumbers! Thank you for working with Parker Brothers Plumbing - they were great!

Was here when they were scheduled. Was very happy with the repair person. Did his job and was out of here in no time.

I called in a request to have my dryer serviced as it stopped heating on Sunday, October 12th. I was assigned to HK Appliance and while I did call to request service, I didn't get to speak with someone until Monday. When I was contacted I was told I couldn't be seen until Tuesday, Oct 14th. I was given a 3-6pm window, so I left work to ensure I was home. Unfortunately the HK tech was running late and called me at 5:45pm to tell me he'd be at my house by 7pm.

I reported an A/C problem at 9:00pm and the next morning the repairman came out and we had air conditioning again. Great job. Would recommend Choice Home Warranty!

The claim was assigned to the plumbing company very quickly (same day). Once I phoned Watson Plumbing they were able to send a plumber to my house the next morning. The new disposal was installed quickly and professionally by the individual they sent to fix the problem. I highly recommend Choice Home Warranty and Watson Plumbing Co..

Service was prompt and efficient.

We had a minor roof leak and the same day that I called Choice Home Warranty, they had a reputable company contact me to come and repair the leak. Choice Home's representatives were very nice, friendly and helpful over the phone. I would not hesitate to recommend Choice Home to my family or friends.

So far the service has been responsive and the techs that come out have been competent.

Had great experience and Excellent customer service. Positive attitude. cleanly dressed. prompt. on time.

We are very happy from the fast and great service.

Garbage Disposer and Dryer Repair - Both service requests were completed quickly. The technicians that came were knowledgeable. They were nice and courteous.

Plumber did a very good job and told me how to help keep up and running. Very please the service and the time to get plumber out.

Our property manager was required to contact Choice Home Warranty as a result of a malfunction in our Las Vegas tenant's air conditioner. Choice Home Warranty responded promptly and efficiently. I couldn't be happier with their service. It was as efficient as they made it sound when I was speaking to them prior to signing up back in the Spring. They came highly recommended by our property manager, and we are extremely pleased we decided to sign up with them.