Choice Home Warranty Reviews

My water heater started pouring water out. I made a claim and then scheduled it myself. It was fixed the next morning (only a valve) and then they submitted to Choice Home Warranty reimbursement, and I received an email the same evening, stating my check was on its way. They are fast and easy to work with!

I was a little upset at first because there was confusion on appointment time but he finally arrived and fixed my problem right away, young man was very polite and professional about what he was doing and finished fairly quick, thank you.

He was wonderful and so helpful! Very satisfied and hope he comes back for the repair work. Very knowledgeable. Never have used this service before and did not know what to expect. Exceeded our expectations. Would definitely use again. Will recommend to others.

The technician had to replace the same part that was installed on 7/29. Explained that the part was not installed correctly! I’m furious! Called Choice and they had no answer! Paid twice for the same part!??. Terrible customer service! I am presently not planning to renew with Choice!

The service was quick and communications with the service provider were excellent. The technician was very courteous and took necessary steps by following COVID-19 guidelines. The process of starting a claim is very easy. However, I had to look for my account number. I would suggest for your system to identify the customer via residence address or phone number.

Undoubtedly the most dishonest company I’ve ever had the misfortune of dealing with. Personally I, won’t recommend recommend to my worst enemy. Company's advertising is deceptive. That’s being polite. In my opinion they should be run out of business. I would never recommend them to anybody at any time for anything very please. In my opinion they should be run out of business. I would never recommend them to anybody at any time for anything. Their advertising of repair or replace as a total falsehood just like this survey requiring so many words to tell you that your company is probably the worst company out there.

You won't cover the board that went out on the AC..Since it's electrical..So if the cord would go out on a refrigerator you won't cover the refrigerator? We won't renew our warranty again. So when we have to replace the AC we will have to cover the wiring and the copper?

On the good side: Staff very responsive. Answered all questions. On the bad side: Still getting calls and emails to buy a contract. Contract does not go into effect for 30 days after you buy, which is OK. But I kinda wish the staff would communicate with each other.

The first technician did not show, I called twice, did not respond. Email on next day to office, saying I needed another technician to repair pool pump. Well, did the Choice start to work!, I was assigned a technician on the next day, Blue Flamingo. Technician came out the Saturday and made his diagnosis. His original date was Monday. 13th Sept. Pump was installed on next day 14th Sep '20. Choice Home Warranty really worked.

Tracy was fantastic at explaining the program, helping me understand what is covered and how to make the most out of my program. She took the time to explain all of the options and costs and offered some great discounts. I appreciated her taking the time with me and talking me through the processes. I am super glad I called Choice Home Warranty.

We had a very good experience. Our AC was fixed within 24 hours. The HVAC tech was very professional and friendly. We would absolutely recommend Choice Home Warranty to friends. Thank you so much for your quick response. The representative that took our claim was very professional, kind and courteous. Thank you Choice Home Warranty.

I got the warranty, however I am not 100% happy. The Salesperson was to pushy. I had to get angry to get him to listen to me. He interrupted me a lot. I feel they could do better on the price if they really want to. I will see how quickly they come to my aid when I have a problem. The cost to lock in the price is way too expensive. Call me when you lower it. I have a feeling that after the first year you lose a lot of people when they see their price increase. If it goes up too much they will lose me. We will see.

After many years with American Home Shield, and nothing but dissatisfaction and fighting to get anything done, today I joined the Choice Team. The professionalism, coverage and price is actually refreshing! Looking forward to a more “worry-free” experience in the coming years.

In under 48 hours CHW had an excellent AC company come to our house and fix the AC unit. All around outstanding service. Quick to answer our initial call. Fast to get a company to accept the job. Fast, friendly service by a very reputable AC company. Could not be more pleased. Thank you CHW!

Our sign-up experience was wonderful. Very easy and Sal did a great job answering our questions and finding us additional discounts. Highly recommend this!!!! Coverage on the total plan is everything we wanted and we got to add a stand-alone freezer for one reasonable annual rate.

The technician verified that my microwave was not working, CHW decided to send me a check for $169 towards a replacement since my microwave could not be repaired. Take into account the following: I pay $40 per month for membership. I paid $75 for the claim. I actually received Appr. $54 towards a new microwave. I don’t want to seem ungrateful but that’s not what I expected. A new over the stove microwave is around $300 so, I am out-of-pocket around $250 to get my microwave replaced.

I’ve been a customer previously at another address and never had a problem. I purchased another home and decided to purchase a home warranty from your company as I had no problems previously and was a happy customer. Now I had an issue with the ac at my new home and claim was denied. The ac unit at this home has obviously been working for 17 years. It stopped working and my claim was denied. Who know what other future claims will also not be covered and I’m choosing to terminate my policy.

The contractor was nice & friendly. They let me know the approximate time they would be arriving & they showed up within that time frame. They did not have a problem cleaning up behind themselves & I really appreciate that.

Process was quick and easy. The contact with the agent went well. The technician was very polite, worked quickly and efficiently. He took care to put on booties to protect the hardwood floors. We would be happy to use him again. The replacement unit has only a 1-year warranty so is near the bottom in quality.

Adam, the service contractor arrived as scheduled. He was polite and courteous. After exchanging pleasantries and showing him the intake he went to explain what he'll do to diagnose what's causing the strong vibrations and loud noise the rooftop AC unit is causing. After the inspections he came down and explained what he found out and answered all my questions patiently and made sure I understood. Wouldn't hesitate to recommend him to other members of my family and friends.

We had our smaller upstairs AC stop operating. Technician diagnosed the problem with the unit and discovered the part was under warranty. Under CHW guidelines the repair would not be covered, but after much discussion with the case manager we were able to establish a small cost share. The cost share ensured that the repair company cost would be set to warranty company rates. Even though the cost share was only 10% of the repair the overall original quote to final cost was a 50% savings of nearly $1000. Rated 4 stars due to the effort required on my part for CHW to offer any assistance.

CHW service call was excellent when responding to my AC claim on my Myrtle Beach Condo. I am awaiting parts to come in for the replacement of my unit. I submitted my claim on Thursday and a technician came the next day. They were able diagnose the problem within 30 minutes and I was given approval to my claim within 2 hours.

This is the first time I had to call. The wait time was not bad and I was offered no wait time if I wanted to do the claim on line. The Rep was courteous as I explained what the issue was. He took down all required information and told me I would be contacted within 24 hours. Only 4 hours later I have been contacted. So far I am satisfied with the service.

Randy, the technician who came out for our A/C issue was very friendly, professional, knowledgeable, patient and courteous. I highly recommend him and his company, On the Spot Air, to anyone who has issues with the heating and/or A/C systems. I can only hope that CHW adds Randy's contact info to my account for future accommodations.

I am a new client and have had a very pleasant experience with one of your representatives (Ronald **.) He was most accommodating in getting me the information needed - plus. Because of him, I am now a 3-year client of Choice.

Very good. Came back to finish correcting the problem. He was professional, very helpful, called before he came. Gal in the office was very polite, professional, courteous. He fixed the stopper, he fixed the water flow valve and replaced the center piece where the flapper attaches to.

Everyone is very friendly, I am waiting to see how long it will take for the issue to be resolved with my plumbing stoppage. The time for someone to reach out to me is 4hours to 24 hour. It’s been 2 hour now. I am still waiting.

Have not yet received a call or email from any customer service representative. I was pleased with my call earlier this morning requesting service representative to looking my air conditioner problem that its noise not only woke us up at 3:00 in the morning but our neighbor as well.

Gabe was great and knowledgeable. The whole experience was very easy and you guys are veterans friendly. I recommend Gabe and think that you guys are awesome. And when I asked for time to think about it he gave me time to think about it with no pressure at all.

WaterTex Pools (Jason) came to the home to repair the Spa Heater that was not igniting. We had tried to start the heater on 3 separate occasions over the preceding 5 days. The last attempt was 2 days previously immediately prior to contacting CHW for a claim. He was professional and was able to ignite the heater without issue. He checked gas pressure and ensured no foreign debris was causing failure.

DVC Plumbing LLC came on time and finished the job quickly and efficiently. I was so impressed with his professionalism and workmanship. There was another company assigned to me but, I asked Choice Home Warranty to change the company due to poor reviews. They completed my request immediately and I was so happy that they gave me DVC Plumbing. I will definitely request this company every time I need a plumbing repair. Thank you.

Choice Warranty was very efficient, submitted a claim, and I was contacted within a day. A repair person was dispatched to my home even earlier than expected. The problem was repaired quickly and efficiently. It's a comfort to know that I have all of my systems covered by Choice Warranty.

Air handler motor & fan making a noise like fan out of balance. Called in claim over a month ago. Finally last Week technicians showed up, looked at the issue, and I’m now waiting on a solution/response. Very slow service. Technicians were good - overall service slow and very poor.

My thermostat was damaged from water that leaked from a broken pipe. The damage was actually accessed by one of their contractors a few weeks prior; however, when I placed the claim again they said it wasn't covered. Just a little disappointed. Very professional at the end of the day.

Michael was so informative, kind, accommodating, and easy to speak to. He worked hard finding solutions and suggestions to meet my needs and my budget. Also, I didn’t spend hours on hold so that was amazing! Thank you! It was a very positive experience.

Everything was just as explained. Tech was very polite and professional. Called and even ask if he could come early. Wore his mask. He explained what he was doing and what he was ordering, and when he would be back. Informed me completely and made me feel comfortable.

I have been looking and thinking about a home warranty for a while and Choice gave me a good price and lengthy warranty cept it felt as I continued to work with them that I was in a car dealership as they continued with deal after deal. I just pray I did the right decision when it comes to a need to call Choice and I can pay off the amount charged on my card. I felt like the call would not end till I had made a yes choice and agreed to some form of coverage.

Your company is not helpful. You sent a tech out. Nothing could be fixed. The only thing that needed to be replaced was a valve to turn hot water on but your company did not want to cover it. Also the tech could have fixed it. He had the part. The technician was very nice and professional. I would recommend him to others but not through your company. Nothing got fixed. I'm looking for another company.

My top load washer was failing to properly spin my clothes. The technician that came to my home from Kendrick's Electrical was very professional and knowledgeable. Very satisfied with the technician Kendrick, as well as, Choice Home Warranty. I have already recommended CHW to my brother and plan to renew my contract with CHW.

We are pleased with the services. They informed us on every steps. So far so good. We have coverages on four of the homes we own. Don’t have problems dealing with this company yet. We would recommend this company to our friends.

You rejected my claim for refrigerator repair. Because the odor coming from the refrigerator was so bad, I had to move it out of the house into my garage. (Sour food - or leaking Freon - or a combination of both). I have since moved it back into the kitchen, and they still rejected my claim and refuse to repair the appliance. DON'T USE CHOICE HOME WARRANTY.

Just need the ducts in my house clean! Before winter starts, Choice Warranty have been doing a great job for me!!! I will tell my friend to get them! When I call them about a problem they always send someone out to help me!!

My repair was completed in a very timely manner. The repairman was very courteous and explained everything he was doing as he repaired my dishwasher so that I knew what to look for if the same problem occurred again. He also made recommendations to me for keeping my dishwasher clean and fresh.

Jeffery ** from TJ Electric came out, to check over my General whole house generator. It is an older model but really was only used once 2 years ago for a hurricane. When it is opened it looks brand new. He tried to get it turned over, but it would not. He was going to do some homework to find out more info on the generator. He will be calling to tell me what is going on. He arrived on time, very pleasant and courteous.

Great service and tech was very knowledgable. Gave me details on what he was doing. Was on time and very pleasant. I would recommend TX A/C and heating and the Tech Darius. I call on Friday evening and they were here Saturday morning. They call when they are headed to your home.

Wasn’t sure claims experience would be good based on the fact that I could not reach anyone and there was no follow up to voicemails etc. However, despite recorded phone warnings on the mainline about inordinate delays etc, was able to reach a claims specialist and schedule service. Got confirmation from service company promptly the next day and technician Mickey (Top Notch Plumbing) called and showed up promptly. He was dressed for COVID conditions, was professional, knowledgeable and very friendly/accommodating. Work was done efficiently and charges were very reasonable. Would recommend Mickey and Top Notch based on my experience.

Refrigerator Ice Maker not working. Service was great and on time. I called Choice Home warranty. The problem was reviewed and a service person was assigned. Jim the service person called and we agreed on a time for the repair. He showed up on time and made the repair... Service was great.

Choice Warranty set up a date for the plumber, Clear Flow, to come to our house on Wed, Sept 16 between the hours of 3:00-8:00 pm. On that day in late afternoon we called Clear Flow To ensure someone was still coming and their response was that we were not on their schedule and that Choice Warranty never contacted them for our appointment. After already having to wait a week to have our problem remedied We then had to wait until Sat, Sept 19. On that date a very nice young man came to repair our problem and told us upon leaving that if the problem reoccurred within 60 days he would come back to remediate the problem. On Sunday, Sept 20, the problem occurred again. We will be calling Clear Flow again on Monday, the 21st.

He was knowledgeable. He answered all my questions and he was fast. I had a list of questions and he answered them and he even showed me how I can get the most for my money and save on my premium and get a free month. I like that.

The professionalism of the staff is very awesome. The professionalism of the technicians is top rate. I have had an account with Choice for 6 years and plan on continue doing business with you. I often refer friends and family to Choice.

My swimming pool motor stopped working. I called Choice Warranty Company who sent out a Company "Pool Era". The pool company employee was fast, efficient and professional he replaced the motor in 45 minutes. I have been with Choice Warranty since I purchased my home eight years ago and they are always fast and efficient when it comes to repairing or replacing my broken appliances.

I would recommend Mr. ** to anyone. He was very knowledgeable and most of all very polite. As it turned out he went to high school with my girls. As it turned out my air system was still under warranty and I had to go back to the company who installed it.

My AC has a problem of freezing the part that connects three Freon pipe to coke. I called Choice and they are sending a techno toon on Monday. I have Been already informed by the technician to turn the AC off for them to diagnose properly.

I was very disappointed to learn during a recent dishwasher claim that "replace" does NOT mean being allocated enough funds to replace the unit with a similar unit. "Replace" to CHW means that an arbitrary dollar amount is offered to apply towards the purchase of a new unit. In my opinion, this is very misleading and I WILL NOT renew my policy nor would I ever recommend CHW to anyone. Case Manager Cheryl **, however, was very professional even though it took several voice messages and emails during a 2 weeks time span to her to get a response. I had a prior claim for my furnace that was denied due to it being rusty. I had lived at this address for 3 years at the time and never had a moments problem with it running properly or heating my home. Obviously, this doesn't matter. It has not been a good experience with CHW.

I requested service on my ac/heat unit and was contacted within 24 hours with an appointment for the following day. Very expedient service. I was provided with the company name and the technicians name that would be coming to me and a time frame to arrive. Great communication and L&W MaintenAnts was very friendly, knowledgeable, and was able to fix the issue.

My service man arrived at 8:00 am. He was courteous, explained things to my satisfaction. Received word it was to be replaced. Thank you for prompt service. The repair was not worth what it would be to replace. Thanks to a warranty that was affordable and prompt.

This was a recall of a job previously done about a week ago. The service person was excellent. The problem was a leaking shower in the main bedroom. Hopefully we will not have another call for the same problem reoccurring.

When one of my air conditioning units stopped working I email Choice Warranty on a Saturday. By the next day, Choice had assigned my problem to a local company and the company contacted me with an appointment. The technician was dispatched and within an hour of his arrival, my air conditioner had been repaired.

This was my first service covered by Choice Warranty and I am very disappointed. There is literally a saying, you get what you pay for. I called for service on the above mentioned oven which was purchased 4/6/16 at a total cost of $1,647.52. I have the receipt to prove this. Early July 2020 the oven would not heat. I called Choice Warranty for service. Sears Home Service was assigned.

When my garbage disposal conked out on me, Choice Home Warranty was quick to set up an appointment with one of their trustworthy contractors. Joe from Rescue Rooter did a very thorough, professional job installing my new Insinkerator garbage disposal. I was very pleased with this quality product replacement and with the installer. I am a very satisfied customer.

Great job by Lino. He called prior to arrival, was on time, very pleasant, gave me suggestions on how to maintain the unit, changed my ac filters, replaced the ac motor, very professional. Great job Lino. He needs a pay raise!

The food disposal unit in the sink stopped working. Choice Home Warranty sent plumbers who were knowledgeable, professional, and courteous. They had the new unit with them, completed and tested the unit within a half hour. The company acted immediately upon my e-mail request without question. Service was fast and professional. I would recommend this company.

Disappointed that CHW would not pay to replace the AC coil even through leaking condensation under house...AC service people were very friendly and polite. These thing just happens with air conditioners. No fault of any kind. I understood CHW would replace parts. What more can I say? Not happy...

Had an outlet burning smell, and came in and replaced the burnt-out outlet and replaced the burned gfi. Discovered it was wired incorrectly and we just moved in earlier this year. He put everything back together and tested each section plus the breaker box. They did a Great job! Highly recommend!

My rooftop a/c-heating unit was blowing only hot air on a one hundred degree day. The technicians showed up as scheduled with all the tools, equipment and parts needed to complete the repair. A capacitor replacement was needed to enable the compressor to start and run. The technicians did a fine job removing rodent nesting materials and droppings from the unit. I was extremely pleased with their performance!

I called in for service on our heating and air conditioning, it was taken care of in less than 24 hours. Very pleased. Technician was very courteous, friendly and professional. I would definitely recommend CHW to my family and friends.

I purchased, in advance, long term contracts on seven houses with Choice and my overall experience thus far has not been what I expected. They have done a pretty good job of taking care of my minor claims with costs between $100-$200 but have left me high and dry on my major claims like three HVAC unit failures that required replacements.

The appointment for the technician was scheduled immediately. Technician cane out, did his job very professionally. Explained the problem. Cleaned the drain and made sure the dishwasher was running before he left. Very happy with his work. I think the technician did a great job considering what he was working with. Dishwasher is old, yet he did not look at the dishwasher as a lost case. I will say again. He was an extreme professional. Thanks to Choice Home Warranty for the recommendation.

When we discovered the downstairs wasn’t cooling properly, we called Choice Home Warranty. They responded immediately and scheduled a service call with Dexterity Heating & Air. The communication between them was amazing. I immediately received a notice letting me know who was coming and when, and was kept informed throughout the process. It was a great first experience!

Submitted claim for lights and fan in living room work properly, fixture is work at 25% or less. Have requested further review, still awaiting answer from appealing process. We still not happy with your position on our prior Air-conditioner claim! Thanks.

The tech who dropped by today was highly professional, pleasant and fun to talk with. He called in advance to make certain he had what was needed to fix the issue. And within 15 minutes the problem was resolved. Great guy!

Jerry from Blue Ribbon Pro Services was excellent. He was right on time and very knowledgeable. He took his time and explained all my options. Choice Warranty processed my claim and dispatched a technician in less than 24 hours. I am very pleased.

UPDATED 5/28/2021: I have only had to use this once since we bought this warranty program. I was very satisfied with the results. I have just reported a problem with my air conditioner and we will see what the outcome will be. I am still waiting to hear back from CS as to when someone might be contacting me.

We had three service calls for a total of $180.00 and our dishwasher is still not functioning. Your company agrees to replace the dishwasher yet gives me only half of what it cost to replace the dishwasher. Are you following our contract? I would say no you are not. We have not had a good experience with Choice over the past year and a half and will not not continue our service with you. However, I would like to highly recommend Keon from Appliance Repair Wizard. He is kind, patient and does his best to repair the appliances. They come quickly not like it was back when we first joined your service. That part has improved greatly, it used to be three days waiting. Thank you for listening but Google any dishwasher with the controls inside as mine is and you will see it’s 800.00 to replace not $399.00.

Nicole one of the managers helped me get a resolve the issue by sending a check since my dishwasher was too expensive to fix. We Discussed the situation and negotiated a cost and Choice will send me a check. Thank you.

Pump stalled. Claim denied and I will be canceling my contract with your claims that you cover the home area. It took a week for them to tell me after I found my own tech to submit a claim only to be denied. I am a retired military and on limited income and to pay the full price to repair our pump hurts us financially.

Great service - Jeff was really friendly and quick. He made extra keys and took care of the extra locks quickly. It was reasonably priced and takes various payment methods. I will definitely call them again for all locksmith issues. Thanks!

Although the technician was almost two hours late, he did a great job. Noticed the problem in seconds. That’s the type of service I was expecting. Extremely polite and was able to answer all questions that I had. Thanks again.

Excellent customer service and service provided asap. I live in Arizona where the temps are 100+ at this time of the year, so a broken AC unit brings extreme angst. The Service technician was very professional and just plain ole nice! My air conditioner was fixed quickly and it's running like a charm. Thank you, Choice!!!

I have called three different occasions. The first time was plumbing and I ended up getting my son to fix it because you could not find anybody that weekend. The second time was 3 months ago when my refrigerator had trouble and finally after the third technician it was repaired yesterday I hope. The third time I called was about my dryer and it was going to be 5 days so I fixed it myself.

Alberto ** was very helpful in signing us up for a home warranty. The process was very quick and within a few minutes we were good to go. He went through each item, sent immediate email responses and was courteous and helpful. Thank you!

My name is spelled De Anda **. I would that to be corrected on my policy. Overall Mr. ** was knowledgeable helpful and polite. Mr. ** has won Choice another customer and I referred choice to my sister. She on her way. Thanks again choice and Mr. **.

A case manager was assigned to my claim Nicole ** and I replied to her email and left 5 voice messages in 1 week. No returns calls nor emails. Washer machine it cost over $800 dollars and the offer was only $349! I can’t buy another washer machine with this offer and is taking too long to get this claim done.

My air was not come out the duct work and Zachary did a good job and will asked for him again. Thank you and Zachary was a nice person and did his job right and call the home work again for need some work.

Whatever you do, do not sign up for Choice Home Warranty. I went in eyes wide open that home warranties are often a scam. I was very clear with Choice that I was skeptical. They sold me on a home warranty and I signed on for a year in July 2020. In August, as luck would have it, my AC unit broke. We have 13-year-old AC unit, which I made very clear to Choice when I signed up for this warranty. We had gotten the unit serviced bi-annually by the preeminent heating and air conditioning company in our market. The unit was last serviced in April (new filters, minor fixes, etc.), which eliminates any argument that this issue might have been caused by not having routine maintenance. When the Choice-hired contractor came out to fix the unit, he explained that our compressor had failed. His assessment was that there is NO WAY TO KNOW WHETHER THIS IS GENERAL WEAR AND TEAR OR A CATASTROPHIC EVENT.

I asked for a quote. Then I chose another company. Since then, they've called me about ten times a day, sometimes a robot call, sometimes a live person. I've asked multiple times for them to STOP calling me. The person is then rude and arrogant. They've also sent me email, to which I've unsubscribed, but it still doesn't stop.

I used the reimbursement option which works out good for me as I live 25 miles from Wichita Falls TX. I appreciate being able to get my own technician, especially when I have used them before. I have been very satisfied with CHW since I was offered the reimbursement option as it is faster.

Tech advise the trouble w/ dishwasher; what needed to be ordered, when to expect his return with the parts, when project would be completed. Advise that I would receive email when to expect his return. Also an email when part was sent and received. There is a leak in the system. Can run dishwasher for now and will know when the leak is severe when there is water on the floor of the kitchen around the dishwasher.

Our first claim with Choice Warranty...very impressed with quick response and with immediately addressing the issues and scheduling technician's appointment. Technician arrived on time, (wore a mask) was professional and went right to work...was efficient, courteous, and clear in his explanation of the issues...really appreciate those qualities. Also very impressed with the courtesy of everyone involved in the quick response of the claim team which was exceptional. Have one more issue to address re the Microwave. Have every confidence it would be resolved also.

Tymeless provided wonderful, professional, service above and beyond what was expected or anticipated. Ron not only fixed the problem, he was a goodwill ambassador for his company and your warranty service. We could not have been more pleased with the entire experience.

Toilet was leaking through the ceiling from upstairs master bath. The technician was very polite and efficient and replaced inside parts and the seal. After checking out that all was functioning properly the technician left. He was very conscientious and wore his mask the entire time he was in the home.

The customer service doing the most they can to avoid pay. They put me on different claims that was what my separan explained to me, plumber Came and the company not authorize fix my problem inside my House main water lines, A/C company the technician just try to sell a new A/C unit. He just say, "I DON’T SEE NOTHING." Of course he don’t check nothing just the pressure. He found a few faults and he stated CHOICE HOME WARRANTY COMPANY don’t like pay for fix just for check. I was happy when I buy my home warranty and now I am very disappointed guys.

This warranty came with the house that I bought. The communication is okay at best. They call you as soon as you open a claim, however, you have to follow up with them each day at every step or the ball does not get moving. My AC went out in April and it took 4 weeks before the problem went from opening the claim to having running AC again. Now, my AC has gone out again and it's been another 3 weeks and it's not looking like a solution will come soon. On the current claim, a repairman came out and submitted in his report that it needed to be replaced. 2 days later I got an email from Home Choice about starting the replacement process. But then when I called them to get the ball rolling they said they needed to get another repairman out because they couldn't get a hold of the last guy (not true, but we'll get there).

Your company has a serious problem with communicating with the customer, I had several no call backs from you., and was lied to on several occasions, I choose not to deal with a company that does that, I will be telling all my friends and family about my terrible experience with Choice Home Warranty.

I was very impressed with how quickly an agreement was reached, which included a discount and an extra month. The overall coverage is awesome. I am in the process of selling the home to be covered and transferring the Home Warranty will be easy.

After taking cold showers for 3 weeks, you finally sent a plumber to fix our problem. But then you cancelled his services. So it's back to cold showers for now. Your, 'find your own" technician option is unworkable for average homeowner as it is hard to find someone who is willing to put up with the hassle of jumping thru all your required hoops, or you decide to cancel their services. I would like to have my contract money refunded. I have had no luck getting reimbursed for claims that I end up up paying for anyways. So see no need for your services.

I was very satisfied with the professionalism shown by Amy. She was very knowledgeable about her presentation of the different plans available. She made it easy to decide what plan was best for myself. I would recommend this program to my family and friend.

I just enrolled in the total home warranty Service today. The representative was so nice and was able to answer every question for me, and I understood what he was saying. I’m getting rid of my crappy service from Sears. Sears Home Warranty is not like it used to be.

The gentleman was very professional and nice. He fixed the problem immediately. He knew what’s was going on at the first glance. He is the kind of worker. We would like to call always when problems with A/C. I truly recommend him. And Choice has been until now my favorite insurance and I recommend it very often with my clients since I am a Realtor.

We were very happy with the technicians that came to the house, except that they were very late. They were very polite and respectful of our request for them to wear masks. They were knowledgeable about the subject and took lots of pictures. We were not happy with Choice Home Warranty’s decision not to cover The costs for insulating the ductwork, but we will probably use the company assigned to do the work anyway.

The customer service man was a great man. He explained to me everything that the warranty covered And give me a real good rate for a senior citizen. He gave me a better rate if I signed up today. I will recommend this to anyone.

First they don’t even reach out to the previous company that worked the same issue and claimed to fix it. Then the company they send out literally does nothing but looks at it and says “yea that’s what the issue is,” collects the $75 and never returns calls or gives us an update. 5 days later and I still haven’t heard from them. Now the piece that’s broken is part of the million things that aren’t covered by the company. And now I’m stuck with no repair company and an issue still not fixed...

The appointment and the initial part of the claim was quick and efficient initially. However, the claim stalled when it was escalated to the case manager but I understand that they are very busy during this rough time. Nicole ** reached out to me by phone and e-mail and was very professional and thorough. She did her research and was very fair in assessing the situation. I appreciate her time and effort and I am very satisfied with the resolution of my claim. Thank you all for a wonderful job.

Heater was leaking. Choice sent a plumbing representative from DaCosta & Sons Plumbing to investigate and eventually replace the heater. Very professional and excellent work. I will definitely depend on Choice Home Warranty in the future and DaCosta. Excellent home investment.

I am satisfied with the tech that came out here. But I am very disappointed with Choice Warranty. You advertise that if you can’t fix it you will replace it. But when I call you the guy I talk to said not all thing do you replace. That is false advertisement. The last time I called my air conditioner was out. The next day I waited and no one texted me or called me that you would not come until Monday. I called on a Friday. So had to pay for a motel for two nights at 120.00 a night. So Sunday I called someone myself and had to pay 156.00 to get it fixed. At that time it was 105 degree outside. This is Texas. So I am very very disappointed in this company!!!

Very pleased with the service and repair. Very professional. Great technician, very well skilled. Extremely well mannered. Totally satisfied with the entire process from reporting to Choice Home Warranty to the repair of my air conditioner here in my home. I will recommend this service to friends and family.

40 days ago my broken flapper was replaced by Mister Plumber whom I gave a 5-star rating which I would now like to rescind. An inferior flapper was used and 2 weeks later the toilet started running constantly for 4 days. I reopened my claim and Mister Plumber was scheduled to come back out. When toilet stopped running, I canceled the call. 3 weeks later the running toilet began again and I filed a claim. One Good Plumber of Gretna, LA came to repair the toilet ahead of schedule. He replaced the inferior flapper with a high grade flapper guaranteed for 5 years. I was very impressed with Conrad and his honesty. He remained a while to make sure the toilet didn’t start running again. I give him my highest rating and will call him for non-warranty projects in the future. I highly recommend him.

I called Choice on Friday to report my problem with my air conditioning unit. Before Friday was over, I had an appointment with Jackson Unlimited to come out on Monday, Sept. 14th. The technician called when he was in route to my house. He accessed the problem and it took him about 30 minutes, or less, to fix my air conditioning unit.

Kyle repaired the leaky faucets both in the shower and outside as needed. He called ahead to let me know when to expect him. He was very personable and pleasant to deal with. I would recommend him for any plumbing needs.

Same thing as usual With this company, you put in a claim and they denied it. So you end of paying whatever cost the company tell you that the cost will be. So I would never recommend this company to anyone.

I was in the market looking for a new home warranty plan and was referred to CHW by a friend. I called the number and was very fortunate to speak with Mr. Luke **. Luke was very easy to speak with and not only was he very professional, he made the conversation interesting and pretty much had me sold within a matter of minutes. It's very comforting dealing with someone like him after going thru a couple of other companies that didn't make me feel special as a consumer.

We have lived in our home going on 17 years and have always used the same company for our heat and AC. Knowing that all of the appliances in our home are getting old we decided to try the homeowner's insurance with Choice Home Warranty. Last month we had a problem with our AC and called CHW and the company that picked up the warranty said they could not make it out for 5 days! We live in FL, with hot and humid temps and no way we could go for 5 days with out AC! We called our old reliable company and they were out within an hour!

I was without air conditioning for 10 days in NC in high 80s degree weather-enough said. Lots of compassion but no action. Would not let me talk to a supervisor. Could not talk to anyone except the person answering the phone.

I dealt with Alberto ** and he was persuasive in a good way and gave me some nice benefits/discounts by asking the right questions. While I was somewhat skeptical at first, I was able to check out the company on various websites. I hope the service lives up to its reputation.

Very helpful. Thank you services. Thank you, thank you again for services, this very good company to belong to. I have not had any issue with this company. Thank you again. I truly recommend this company to family member and friends.

Repair Man was awesome (Matt). The fact that you would not cover the extra extension to complete the faucet which was about $5 and I paid for a new Faucet that would have cost you $150-$200+ is beside me? This is part of a faucet repair or install. I went and bought the extension and installed it myself. I hope that someone that understands what is involved in these type of repairs knows better next time. I value your service and have had a great experience so far and have referred multiple people just in the past few months. Was disappointed in the response the technician received yesterday. I do realize no one was looking at what was needed to complete the job. All good on my end and do not need a call.

I'm a new policyholder so can't really say if I'm satisfied yet. The sales rep was a little too pushy for my liking. I'm sure it's not him but the environment of his workplace. Check back with me at a later date for better appraisal.

Garage door not working. Light came on, and motor made noise, but did not work. Checked fuses, also checked the remotes to see if they would work. They did not. Contacted Choice Warranty, they said it was covered and a claim was opened.

We had a Whirlpool Cabrio washer Spin cycle started pause and won’t spin the clothes dry completely. Called the Choice warranty for repair. We had to wait for the assigned appliance repair for a week of time, choice warranty told us that we can hire our own repair guy to get reimbursed. In the end the cost of repair were high, choice warranty decided to reimburse us half of the cost for us to get a new washer. I am satisfied with the result of paying few hundred dollars for a brand new wash machine.

I submitted a request for multiple items. only the master shower was fixed. I received a decline for the popup assemblies for both bathrooms which is fine but I didn't receive anything about the leak in the shower or the faucet in the master bathtub. I do not understand why they were not addressed.

We have had recent significant issues with two of our sinks not draining. Dalton, the technician from Matthew’s Plumbing, was very good. He fixed our issue quickly, was very informative, and offered a few sound recommendations for other plumbing considerations.

The air conditioner fan was not spinning and the thermostat times would not engage the unit. When we could get system working via the thermostat, the "motor" would engage but the fan would not spin. When the service-man arrived (Doing Service, LLC) I explained the situation. He worked thoroughly and diligently to resolve the problem. If I remember correctly, I believe he said the issue was the "conductor." He did a great job!!! Thanks!

The service was done fast, very knowledgable but appointment time was not manage well. Had to reschedule cuz of problems but did not notify me until I check with him why he was not there after an hour and a half missing deadline, wasted my whole day.

I received an email from you yesterday morning saying my appt was for yesterday between 3-8. No one showed up or called. I stayed home waiting. This morning I called IntelTech to see why, and they said I should not have received the email because the part had not come in yet. Needles to say, I missed an appointment because of it.

The process was easy and seamless. Handled very professionally, technician arrived as scheduled, isolated the issue, repaired and went above and beyond to ensure system was running properly. I am very happy with the Choice Home Warranty that I purchased and would definitely recommend to friends and family.

Call was answered in timely manner. Visit went smoothly, technician listened to me and did what needed to be done. Very polite and efficient. Highly recommend this company. I have had bad experiences in the past, I was very pleased with this whole transaction.

I like the company, it’s just the timing of them trying to find someone to come out to my house to fix a appliance is a little slow. It does take them a while to find someone to actually come out and fix the problem on a timeline.

Rob from Affordable Appliance Repair responded quickly to the call and handled things promptly. He was very nice and explained things well. Would definitely recommend his company and if I have any more issues I would request that he be the one to handle any repairs I have.

While the AC guy who showed up was very informative, did a visual survey of the unit and added some puron coolant. I was then informed if I wanted a pressure check it would cost more to determine if there was a leak. No check was done on air flow into the house via the vents/ducts. I feel that Choice does not include the compression check to save money and not determine the true extent of a mechanical problem.

I notified Choice that I had a leak under my kitchen sink (from the garbage disposer) on Friday (9/11/20) at approximately 6:30 p.m. I was promptly referred to a contractor the same evening; however, the earliest appointment that I was given was Tuesday, 9/15/20 between 3-8 p.m. I contacted Choice to request an earlier appointment due to the fact that I was unable to run any water in my sink. Prior to contacting Choice I contacted the contractor 9/12/20; but my call was never returned. The contractor came around 6 p.m. and replaced the garbage disposal system. Having to wait over 84 hours for this type of a repair seems excessive to me. I am satisfied with the repair.

Great service in a timely manner. I love Choice Home Warranty. I have had other warranty service in the past which were terrible. American Home Shield is downright terrible. I appreciate Choice Home being so much better. Keep up the good work.

The technician really knew how to repair the refrigerator. My only complaint is that I reported the problem on Sept. 11, 2020 and the repair was done on Sept. 16, 2020. That turn around time is unacceptable. My understanding was that the problem was to be addressed in a 24 hour period.

They gave me a good offer. The customer service Paul was very helpful, he tries to get me good deal, the process goes smoothly and gave big confidence to work with him, I highly recommend this company.

Andy from Alpha Plumbing arrived as scheduled, obtained approval for work needed, installed new thermostats and was gone within an hour. Happy to have hot water again! Will definitely recommend Choice Home Warranty! They are the easiest to work with and do what they contract to do for home repairs! Thank you!

I paid good money for a warranty and they find an excuse to say it's not natural causes for them not to cover it. Living in FL you use the air conditioner every day. Something is bound to go out on it. Over 10 years this ac unit has been running and now it goes out. But yet it's not natural. Air-conditioning place was good but not the warranty I paid to cover it.

The tech that came out was excellent, on time, very professional. My issue was the poor follow up with the case manager Cheryl. Didn't return calls or answer emails. When she finally did call, was very non-chalant and non-apologetic. Issue was finally resolved but not to my complete satisfaction.

Garret was very knowledgeable and friendly. He is a handy person and can figure things out. We had been waiting on a different service company to fix our kitchen faucet since January. Always giving excuses and saying they’d call next week but never did. I think Garret will get the job done. Oddly enough, the name of Garret’s company that is fixing the plumbing is called Five Star Electric. Some of the earlier reps from Choice were not helpful and also made excuse for the earlier plumbing company that never finished the job.

So far no action has been taken by the service professional yet but after filing the claim online yesterday I had confirmation of receipt & that it was in process with an appt sett just an hour or so later. Can’t complain about super quick turn around! Just hoping I can get someone here before 9/22 because I can’t go without a dryer when I have a bed wetter with only 3 sets of sheets & a husband who needs a clean uniform everyday. So far CHW gets??!!

Andrew with Nassan was polite, courteous and called me with updates upon his arrival. He let me know step by step what he found with my dishwasher and told me things that would make it run more efficiently. I would definitely use him again!

The Repair company was great. It was a little slow getting scheduled. I went Saturday-Wednesday with no A/C. What I'm hearing is that your company makes things hard on the service companies with which you contract to get paid, lots of claims rejected and companies rethinking working with you. I've heard this from several sources which is why I'm finally saying something as it is a concern that future repair requests will have an even longer wait time.

The technician was here at the designated time. Repaired it successfully very quickly. He was friendly and answered all my questions. Highly recommend Choice Home Warranty to all my family and friends. Very happy with the repair! Hope all future repairs go this well. Great insurance for the price!

I recently filed a claim for my hot water tank. The claim was handled and a technician was sent out within a reasonable amount of time. The technician was professional, knowledgeable, and friendly. He filed his recommendation quickly, and I received a response quickly. Unfortunately, apparently there is some miscommunication about a prior claim and I am hoping this doesn't hold up not having hot water in my house. Fingers crossed. But so far so good.

The Plumber was awesome. A very nice and professional person. If we need another repair we would ask for him by name.... Really he was awesome. Choice Customer Service was great too. Easy to work with and easy to call in for service.

We are very pleased with Choice Home Warranty. And we'll recommend your company to friends and family. We have been without a dryer for a month. Every time we have needed a repair your company has been there every time.

The Sears repairman was crazy polite, handled all of my needs and was very knowledgeable. He was aware of Covid concerns and kept a 6ft distance and kept his mask on. Looking for him to come back and finish the repairs.

It took a bit to get someone to come out for the service, but once scheduled, he was great - good communication, follow-up, and quick to respond once scheduled. CHW was also really good at communication, feedback and scheduling. It was just a large gap (about 3 weeks) between the claim, and appointment. Thank you.

Have a leak in one bathroom coming from bottom of toilet. On the side caulking starting to turn color and in other bathroom possible could have had a leak also caulking coming up. Feel it might be that they need new double wax rings installed and new caulking around toilets.

I have not received an email receipt or details on my plan purchased yesterday! Tony, your sales associate, was very helpful and informative! I expected the email he stated he was preparing as we spoke on the phone! He was very efficient & personable! I would greatly appreciate receiving an email receipt documenting my 3 year plan purchase along with detail of coverage! Thank you! Ms. Linda J

Great service all the way around. Easy to schedule the repair and the company that was sent to my house was professional and knowledgeable. I would recommend to my friends. I give this 10 stars as far as service. Nothing negative to say about my first experience.

We loved our plumber from Laszlos. Unfortunately we don't have his name but he was TERRIFIC!!! Extremely knowledgeable, polite and fast. The experience was very amazing. We have had very good results dealing with Choice Home Warranty and will continue to do business with you as long as the service is as good as it has been.