Choice Home Warranty Reviews

Repairman showed up on time, ordered part. He came back that night at 900pm. Installed the part. My wife came home. The ac was on. We were thrilled.

I got fast and professional service when my refrigerator went out. The service company that Choice Home Warranty sent out was Quick Tech and they were awesome unlike the heating company they sent out when my heater needed repaired.

They helped with my claim in a fast, professional manner. The company they sent to us took a while to contact us. I am still happy with the service. Thanks. :)

This company uses deceptive business practices and false advertising to routinely deny claims on technicalities. It doesn't matter what you think is covered, they will find a way to avoid paying for it. My claim was on a water heater that had started leaking and in addition to water damage (homeowners insurance covers the water damage and has been a great experience) I also need a new water heater. My claim was denied because CHW only covers mechanical components? My water heater apparently was never covered, despite specifically being advertised in my coverage brochure, because it is a water tank and has no moving parts. This is a transparent ploy to deny a valid claim.

Garage door - It was very quick fix.

We called Choice Home Warranty because of a toilet stool leak. They were there fast and on time. The repair man was very polite and explained what was wrong. He called the problem in and had the parts needed to fix it on his truck. He came back in and fix the toilet stool leak and we have not had any more problems. Thank you Choice Home Warranty.

My wife is 9 months pregnant and July in the south isn't a time you want your A/C to go out. Which went out over 4th of July weekend and I was able to quickly file a claim online and was promptly sent a confirmation and informed it was assigned to a tech who was able to come out first thing the next morning to fix our A/C. Great service! The technician was very professional and made sure everything was working properly before leaving. Cool house again and happy wife!

Called CHW in the morning of 7/6/15 concerning a leakage from the toilet tank in one of the bathrooms. I was assigned a repair outfit within minutes. They scheduled the repair between 2-4 PM the same day. An hour later they called to say that a truck in the area can be available in 40 minutes. I told them that sounded great. He arrived in 40 minutes and finish the work within one hour. He was out of the house before noon. Did an excellent job.

Extremely fast in assigning a service professional to make a house call and fix the issue the same day. Thank you for making my tenants happy to be renting my home.

My most recent claim submission was handled rapidly. Unfortunately, the assigned technician was not able to resolve the problem. I called Choice Home Warranty to inform them of the situation. I was helped immediately, a new technician was assigned and an appointment was made within one day. The problem was resolved in two days. I feel that is a reasonable amount of time to submit a claim and have claim resolution.

My AC when out on Saturday morning, I called Choice. The agent was helpful, provided me with the service call information via phone and email. The Technician called later and came to by noon, fixed the problem. He was professional, I was happy.

Had a problem with the toilet. Tank wouldn't refill after flushing. Right from the start when a claim was placed, the representative was courteous and understanding in talking our claim. All the people that I talked to were great, supportive, and wanted to make sure our problem was fixed. The repair was friendly, knowledgeable, and efficient. Glad CHOICE HOME WARRANTY WAS OUR CHOICE FOR GETTING OUR REPAIRS DONE!

Choice Warranty responded quickly to each step of the process for submitting a claim on my clothes dryer. The email method that they use worked well for me because it allowed me to respond on my time so that I did not have to spend my day listening for my phone.

Choice has been great. Anytime I call there's always someone to answer my call. They also refer knowledgeable repair companies to come fix my problem. I have used Choice three times and every time has been a good experience. Thank you Choice Home Warranty.

My washing machine was very loud during the spin cycle and it was also leaking water from the bottom of the machine. I called in a claim Wednesday evening and I was very impressed with the professional customer service provided by CHW. The very next morning I received a phone call that my claim had been processed and forwarded to a local contractor. I contacted the contractor to make an appointment and they told me they were very busy but would still make time to come by and look at my washer.

During a stressful time, waking one morning to a warm refrigerator, Choice was wonderful. Their online claim form was so easy to use, and a representative continued to follow up with me until our repair was resolved. I continue to recommend Choice to friends and family. I could not be more thankful for their excellent customer service and attention to detail!

I had just switched warranty companies and had only had Choice Home Warranty for a little over a month when my air conditioner started blowing hot air. I called to put in a claim and got the standard message of a high call volume and a long wait however my call was answered in the next minute or two. Upon taking my information the agent gave me the name and number of a service technician to call. Since it was after hours she gave me the option to place an emergency call and then get reimbursed. I waited until the next day and called and the tech came out that day and fixed it. I just paid my $45 service fee and that was it. No problems. As I said I was pleasantly surprised.

Choice got a repairman out quickly with refrigerator not working properly. JB Services fixed the unit quickly and got it working until part came in a week later.

My experience so far has been very good. The only thing I would comment on is when my air conditioning broke, it took 4 days to schedule and get a contractor out to my house. However, I am not sure that is Choice Warranty's fault. Once the contractor came out they fixed the AC immediately and also noticed that I needed a fill up on refrigerant, which they gladly did.

When your A/C dies in the desert it is a BIG problem. I called the claims department at CHW and was very pleased with the concern they showed on the phone. They sent the work order to Expert Cooling & Heating here in LV. They called me back within an hour and came out that evening and replaced the fan motor. I slept very well in a nice cool house. Thank you all for the excellent customer service.

Repair person came very quickly! Very friendly and completed the job quickly too. Customer service was helpful too!

The responding vendor was prompt and very professional to his approach to the job! He had the correct replacement part on his vehicle and completed the repair in 45 minutes. My wife was very pleased with the support. He pulled the defective part and explained the potential cause of the failed appliance.

My garbage disposal went out and Choice Home Warranty replaced it with no problems.

I am very happy with the service that I received. The company that was assigned to my claim took care of the issue promptly and without any issues. We are very satisfied and would definitely recommend Choice Home Warranty to family and friends.

I bought Choice Home Warranty December 2014. I called them for the first time on June 2015. The AC was just blowing hot air. Their tech came in and collected the service fee but he said he needs to perform a leak test to diagnose the problem and the leak test is not covered by the warranty. He demanded $300 to perform the test. I refused to pay him and he left. I called CHW and they said they will not pay for leak test. I found another company to perform the leak test for $155. I called CHW and I was advised to scan and email them the leak test result, and I did. I called CHW the next day and the rep said they have to talk to the tech who diagnosed the problem before they can approve any repairs.

Great service. Thank you.

Pool pump & garbage disposal went out days apart. First it was the disposal that went. But I was in the process of fixing the pool. It had a crack in it, got that fix, then the pump went a day later. I was talking to one of my friends that made me get the warranty. I had forgotten that I had it. Told me I should give them a call so I did. They help me so fast. I didn't think it would have been so painless. Within min, someone called me right back about both items. I could believe it. I had to ask if it was me they calling. I had just got off the the phone with the warranty, and I was getting calls to setup to come out to look at both items. They fix one the same day. I felt so important, never had service like that, and I once worked for Sears, a long time ago. If I could give that a 10 star I would.

The service was excellent and the service man was very prompt and professional.

My tenant was having issues with the water heater and after calling CHW. The next business day the problem was fixed! I was able to contact Choice Home Warranty right away without any delay. THE AZ plumber was also on time to respond. I will recommend CHW to any homeowner! The service fee is also very reasonable at 45 dollars. Thank you CHW!

Very good service, prompt and courteous. Very quick and great job done.

Everything was excellent. I even referred a friend.

My pool pump failed and needed replacement. The tech have listed lived too far away and couldn't be used effectively. They thus used a pool company I use to replace the pump in a timely manner.

I put a claim in on my dishwasher that is covered in my home by Choice Warranty. Within an hour of the time I placed the claim, I received a call from the people who were hired to do the repair estimate. They gave me a date and time within TWO days of my claim. Not only was it a quick response from the repair company, but Choice Warranty sent an email with ALL the information about the repair company within that SAME hour. I had never dealt with a warranty company that moved as quickly or as efficiently as Choice did. As it turned out, the dishwasher could not be repaired, so a replacement check is on its way to my home (for the amount of a reasonable replacement cost, and I was able to find a dishwasher for that amount.)

** from Resco A/C Heat came and worked on my air conditioner. He thought he had the problem fixed so he left and then the problem started up again. So I called him and he came right back and stayed until he had the problem fixed. He was very professional and a life saver. Thank you **!

Bought the Choice Home Warranty. That same day met with an HVAC professional and asked him his opinion of Choice Home Warranty. He said not too good since they still owe him $3000. I called up Choice Home Warranty and promptly requested a refund. When they asked me why I said "Because I don't do business with companies who don't pay their bills." The customer service representative said they were contacting the regional manager and asked for the professional companies contact information. We will see if they really call the HVAC company and pay them what is owed.

Choice Home Warranty is fantastic!! Friendly people who take your call, fast and courteous service, and my microwave is fixed!! I am so impressed that, as a realtor, I am purchasing a warranty for clients of mine on their house purchase!!

Oven Repair. Quick response from Choice and service provider. Parts took longer than I would have liked, but that really wasn't Choice's issue.

Entering the claim online brought immediate response. The AC tech service was friendly and responsive to getting my AC repaired as soon as possible. The tech was knowledgeable and efficient. I had AC within the hour of his arrival.

Just wanted to say that I truly appreciate the professionalism & responsiveness of Appliance Services. Although I had to wait longer than I had hoped, once he arrived, The tech clearly knew what he was doing & solved the problem efficiently. The answering service asked the right questions initially & the tech arrived with the right part. Thank you for the wonderful service!

Had a downstairs toilet overflow when we took a shower upstairs. Called about 9 pm and before 7 am I had a contractor assigned to come look at the problem. Unfortunately they didn't make it out until almost 5 pm and we were unable to run water or flush toilets the whole day. But can't fault Choice for that.

The electrician that came from Jab Electric & Svc was by far one of the best professionals you have sent. He was quick to discover the problem. He will have to order "the condenser" and return to finish the job.

Customer service representative was excellent. Plumber may have to come back.

I am very satisfied with Choice. They sent someone over to fix my dryer. Special company.

We had our AC stop working and called Choice. They sent out an AC company. The first guy came out and did an inspection. He found the unit needed freon. Then we paid him to inspect the other 2.

Choice home handle my inquiry with professionalism and quickness. Since it was a repeat problem it was at no charge and replace by a professional and courteous company and repairman! Well done and worth it.

Excellent service from service rep to serviceman. Completely satisfied with Choice Home Warranty.

I am always disillusioned whenever I have to put in a claim & it's not accepted. However, the company that was sent out was very easy to deal with, fixed the problem asap... We had to pay but they guarantee it for lifetime. USA Garage Door I would highly recommend & ** was great!!!

I had a plumbing problem at my rental -- clogged drains. The technician went out and said because there was no in-house cleanout drain it wasn't covered. This didn't make sense to me. He said if I wanted it handled it would cost me $450, which seemed an outrageous price for some clogged drains. It wasn't brain surgery. So I called Choice and spoke with a supervisor I believe who advised me it's not covered. I said I have 3 house under warranty with Choice for 3 year contracts and I expect some consideration. Within a short period of time she got back to me and said they would cover it. It would cost approximately $250 and if I would pay approximately $100 of it, much better than the $450. The technician went out and serviced my tenant. But then I received a call from the tenant that the problem wasn't resolved. I recontacted the technician and he returned to the rental for a second time. Problem solved and I'm happy.

Leak under sink - Very pleased with the all-around service I received.

My oven control panel went out - called. They sent out a technician. He said the part is no longer available. Called CHW - they said they cannot fix it and will just send me the money for parts and labor. They are misleading in their advertisement. They tell you if they can't fix it they will replace it.

I have nothing but great experience with this company.

After making my original call for service it was approximately 15 minutes that the service provider called me to set up a time for them to come out & assess the problem. The men came exactly between the hours I was told & said they would call for verification & after they left I was contacted by Choice Home Warranty to say that all was current & that the problem would be handled. Again after that, I received a call from the service provider to say that their men would arrived to replace my garage door opener the very next day. On the day scheduled the men arrived on time & did a great job & left everything in a clean state. I am completely satisfied with the entire process & would recommend Choice Home Warranty to anyone thinking about using their services.

Short waiting time on phone. Polite customer representative. Cheaper service fee than competition.

AC Thermostat Repair - Everything was resolved quickly and efficiently. And my house is cooling much better.

I am pleased with the service I have been given with your company.

I had some issues with my AC and I called Choice Home Warranty and they send me technician next day. And now I am very much happy with their service.

We called in our claim for a dishwasher that wouldn't start. An e-mail for sent to us confirming our claim, and a technician was notified that day. He called and we set an appointment time for him to check out the problem. When he arrived, he was courteous and figured out the problem, and he notified Choice Home Warranty. Because the cost of repair on the 12 year old dishwasher outweighed its value, Choice will send us a "buy out" check to help on the purchase of a new dishwasher. We are satisfied with this arrangement.

Our AC stopped working on July 1st 2015. Opened claim with Choice Warranty at 10:15 am and was provided information of local repair company in 15 mins after opening the claim. That local company called me right away and came at 12:30 and fixed everything. Very happy with service as living in Arizona without AC in summer is tough. Thanks Choice Warranty again.

There is no way a customer would know what kind of HVAC system he has in his home (zone system, etc.). Hence, it does not make any sense if Choice Home warranty mentions in the contract that zone HVAC systems are not covered under the warranty. It would help if a representative from Choice could visit the prospective customer to ascertain the type of HVAC system and inform the customer accordingly prior to his signing up. **, the retention specialist @ Choice appreciated this and was fair to confirm that Choice would mail me a check for $150 (approx 50% of the cost of replacement of damper motor). This is really appreciated. In future, Choice representative should visit a customer's home prior to sign up and inform him of the times which would not be covered under warranty.

Only minutes after calling Choice Warranty about our broken ac, the service company called to say they would come in an hour. I had been prepared to be without ac all weekend, but they came and did the repairs within 2 hours. I slept peacefully in my cool house that night. Thank for providing reliable, efficient service companies.

The first claim experience with ** as the customer service rep was a great one. She listen and I feel went above and beyond to help with my washer being approved.

I did not accept this but after I was sold by an aggressive, smooth talking sales guy from NJ who made me pay for the whole year they acted like a car warranty company who are known not to pay any claims. They 100% sold me on this policy, claiming how GOOD Choice is than American Home Shield. I told them AHS ALWAYS found a loophole to NOT pay a claim... and WOW, the 1st claim with CHOICE and they found a LOOPHOLE. I knew it... they are all the same.

As far as your scheduling went you did a fine job, but the contractor you chose was very below average.. Web's heating and ac service. My 86 year old Dad sit here hot in the house while the ac people were 3 hours past due on their appointment without even a phone call. Had to call them and ask what was going!

My A/C went out in and around 6/25 and I called in the issue to Choice Warranty Claims. A tech was assigned from ** and he came out on 6/26. My husband was there to greet him. My husband was first told by Mr. **, he would be the one coming out to our home. However, Mr. ** sent out another tech who he was familiar with. The tech diagnosed the issue with Mr. ** on the telephone guiding him. My husband paid our $45 fee and he was told the tech had sent the information over to the Warranty Company to get authorization to do the work. The tech spent about an hour on our premises. We was told we would be contacted once the company heard back from the Warranty Company concerning authorization. Unfortunately, it has been extremely hot and we have asthmatic individuals in the home. So, we decided to stay at a hotel while we waited for some answers. Well, "NO ANSWER!"

I love it. The tech you recommended arrived on time. I showed him where the unit was. He started working and then told me what needed to be done. He did his work, he came respectfully and did his work diligently. I love it. I would recommend Choice to anyone. I am very satisfied. Thanks CHOICE.

I was glad to know both items were covered even though they each require us to pay a $45 service call. However, ** was an excellent representative that told us what to expect in with each claim. She walked me through on the phone what steps to take next and reminded me of the $45 fee per claim. I am very satisfied with the refrigerator guy and today we will see what the garage door opener technician has to say.

I am a Broker/Realtor at Keller Williams in the Woodlands. We have 450 plus agents in our office and sell a home warranty on ALL transactions. I personally bought Choice warranty last year since one of the realtors in my office thought they were a good company. THE WORST I EVER. I own 7 homes and these people pay for nothing. Our AC went out on my home. Choice warranty send out one of the AC companies they use. A few days later, I was notified that the item was not covered. The evaporator coil needed to be replaced and not covered; we spend $1800 to repair it ourself and paid for it. It has been about 1 month later and the compressor went out on the unit. We were told today, since the evaporator coil was leaking about a month ago before we replaced, they cannot pay for the compressor since it MOST LIKELY was caused by the evaporator coil.

**, the plumber, was on time, courteous, expedient with his repairs and friendly. He had an assistant that made the work go really fast!

First time calling for service, the service rep was excellent and the company they contacted to clean my drains was very very good. The guys were excellent, friendly and explained the whole process to myself and wife. I was with another company before and their service charge was always 75.00, now I only pay 45.00, well worth the monthly fee I pay. Oh and the other company I had was more per month too.

The message was received quickly and a tech came out. The pool pump was not working properly. The problem was diagnosed and fixed in no time. The tech was professional and polite. The company gave us a detailed description and was paid the amount of a service call. This is great and our pool is bright and beautiful blue again. Great Service!!!

I was really pleased with service. The technician ** was very pleasant, prompt and knowledgeable of his job. Much thanks.

Choice technicians tried several times to fix the range. When they could not fix it they provided me with the value. Their service was excellent and they honor their contracts. They also were excellent at accommodating my schedule.

My central ac unit quit cooling. Got same day service and ac is working again.

All went well. I'm happy.

After reading all the positive reviews, I decided to switch over to Choice Home Warranty. I spoke with a sales rep, outlined my current coverage, & added extra coverage for my pool. When it came time to get my pool repaired, they informed me I didn't have salt water pool coverage, which is extra, even though I was quoted for one, and I am paying extra for pool coverage. Apparently this is extra extra coverage. She then stated that it wouldn't cover the salt cell generator even if I had it. I would have to wait until next year. I was then transferred to a manager who informed me they don't even cover salt water pools, which is not what the sales reps will tell you. I called back to a sales rep just to see if I could get a quote with salt water pool coverage. He explained they do have it, it's extra. I am THANKFUL I can cancel this coverage and get a better company. Be REALLY careful if you have a salt water pool as you will get this run around like I did.

I had a quick call back from the repair company and fast appointment date. The repairman came on time and fixed my ac unit. There is a leak in the unit that I will have to deal with some time, but I just wanted cool air!

Very disappointed with service, I would like to have my $1050 refunded.

Keep doing it like you are. It was a very professional. I would tell anybody to call CHW. THANK YOU.

A Z Plumbing replaced our bad garbage disposal quickly, cleaned up the site, took all the trash with them, and all is working well, thank you.

I was pleased with my service so far! I called a company to come out because they didn't have anyone in this area yet but that was ok. I called someone to come and take care of it and I faxed in the bill. I had a check come back to me in no time!

I had a claim a year ago and come to find out they never paid the company that did my work! Now that company has filed a lawsuit against me! I have made several phone calls and have talked with ** from customer service via email only because she refuses to call me! I keep getting the run around! I would rethink having their warranty service!

Very short hold time when calling in for repair. Contractor info that was sent to my email was posted as soon as I got off the phone with the representative. I was very satisfied with that portion of the process. This was on a Saturday evening. I called the contractor and got their answering service who I gave the information to. The contractor called me back Monday morning and scheduled an appointment for that afternoon. Technician arrived on time and repaired our air conditioner within an hour. Very pleased with claim.

Another one of those cheap company, who attracts people with economical rates, however, you will end up not getting peace of mind at all. It is probably one of the worst insurance companies that I have to deal with, reflecting almost no care for customers. Totally unprofessional and always trying to find ways to decline your claim.

AC work - Nice job, very responsive. Thanks.

Had a power surge which damaged the unit - CHOICE was on the ball, sending Tech One to my assistance - had to order and replace parts, though the process took a few days - was well pleased.

I strongly recommend future people to not subscribe to the services of Choice Home Warranty. I just got done dealing with my first claim which was an evaporator coil on my AC unit. They claim they cover this however, their response is that my copper tubing is rusty and so won't be covered. This is after I brought in a 3rd party to review the repair. Their representative came out. Didn't even go into the attic to look at the unit. Just said it was a leak and I would have to pay him by the hour to find the leak through leak testing one line at a time. I brought in a 3rd party HVAC guy and he went into the attic and looked at the unit and said, "Well, the leak is right here! You need a new evaporator coil unit." I had to pay for that visit as well.

I recently had two service orders. Both vendors were extremely polite, punctual, and reliable.

AC unit fixed quickly. I file a claim and the service is quickly done via partners. Happy with the results.

Scheduling a repair was easy and the technician, ** from Power One Electric turned up on time and did a fantastic job. Very neat and clean job. Highly recommend that company.

The first two companies you contacted to provide service were not available or did not show up/refused to provide service. Elite did show as promised and did a great job getting the air back on. Choice did a great job seeking and finally finding a reliable service agent.

We purchased a Choice Home Warranty with our pre-owned home believing that we would be covered for unforeseen issues. Our AC unit began to fail. That's when the reality of the warranty began to surface. The evaporator coil had a leak. After submitting all of the documentation, they denied our claim due to "poor maintenance." They said because rust was present, our claim would not be paid. The pictures showed that the coils were clean but frozen and wet due to the leak. What came first: the leak or the rust from the ice caused by the leak? It was a no win conversation.

Came out and fixed ac. Works great. Thanks.

I called the Choice number because my washing machine would not spin the water out... they referred me to a local appliance company, VP Appliance. The technician was here on time and was able to fix the problem. Good service.

The service was scheduled for the next day and they were prompt. They found the problem and the unit was replaced no questions asked. We were extremely satisfied with the service and Choice.

I am very please with CHW. My only concern is how they come about figuring a national average on the buyout on my washer. They offered me $300 on my washer that was purchased at $1000 not even 5 years ago. I find it very hard to believe I can find a washer in comparison to the one I had the amount they settled on. I don't even think you can purchase an apartment size washer for $300. Other than this concern, I have been VERY please with all other claims I have filed. CHW is very timely in responding to my requests and send repairmen out rapidly.

AC fan not working. Tech called, made an appointment and repaired the unit.

They send somebody to fix my a/c. The man couldn't fix it so I call them back, they give me a number for somebody... This guy was on vac... Nobody call me to tell me neither... so they give me another person. He was good but he was a hour late. He told Choice what was wrong and Choice say they wouldn't fix because it was rust around the pipe. Wow...

Air cond. out. Called in a service call and was completed within 24 hrs. Very good service.

I'm back again... Surprise. Third review here, all on the same company, and all the same rating... ANGRY!! This time I have a claim on my air conditioner. Again quick response and customer service put up with my ranting on their terrible company, no complaints in that area. Serviceman comes out, conducts his business. I get charged $195 for maintenance (because CHW does not cover the cost to keep your equipment in good working order), $100 to change out a broken thermostat (because CHW does not cover the cost to replace it), and $45 for the service charge (because that is what enticed me to CHW, the low service charge, and I am learning my lesson). Serviceman says one a/c unit needs repair and turns it off but the other one is great, he filled it with refrigerant and cleaned out the drain so should be good to go... Wrong.

CHW boasts in their ads and commercials "that your appliances and things are eventually going to break or wear out." That made sense to me since my home was built around 2000. So I agreed Purchased their warranty for my home over the phone with a "sales person" that Never mentioned to me what they DIDN'T Cover. Just scenarios of how you would need them in a event that something would quit working for 1 reason or another.

My Air Conditioning went out and it felt like it was the Hottest day in Vegas of course. However when I called Choice Home Warranty they respond very quickly and had some out to fix it the next day.

This was my first time placing a claim with Choice Home Warranty after having insurance for nearly a year. I placed claim on 6/23/15 by phone. I received a response quickly however the company my claim was sent to stated they were overbooked and apologized. The next morning my claim was re-assigned and my unit was repaired by 6/25/15. The service I received was excellent and the technician was courteous and efficient. I'm very happy with the overall service I received. Thanks Choice Home Warranty!

Great service and customer service was polite and prompt. I will recommend Choice Home Warranty to my friends.

B&B were very timely in responding. They are very courteous. They checked all aspects the problem and worked it out. I am very satisfied. I would recommend this company.

I purchased a multi-year agreement, because of what I was told on the phone. Yes, I trusted what I was being told. I'm handicapped, don't have knees, which I told the seller on the phone. He advised this would cover everything in the house. I even put on the 2nd fridge, extra cost. Faucets went out, not covered. Fridge started making noises, not covered. Why? Maintenance! Who replaces 'O' rings on their faucets, as maintenance? Who cleans coils, that are NOT visible? Which I told the seller, I can't do 'normal' everyday maintenance, because of being handicapped. I was told this would cover it. NOT! Seller told me, if I'm not happy, just cancel it. What I wasn't told, all the cancel fees! Will this get posted? Nope!

We were very happy with the work provided through Choice Home Warranty for our air conditioner. It did take the provider a few days to get to our place because we live in Texas where the heat is an issue and he was very busy. But our technician took every effort to make it to our house even after hours. We were very impressed with their dedication to take care of us.

We had excellent service from our local contractor and are very happy with the purchase of our home warranty through Choice. We had contacted your competitors and did not like the way they did business. I have been recommending your company to my friends and relatives.

Filed the claim late on Thursday. Received an acknowledgment in about ten minutes. Next morning I received an e-mail giving the information for the plumber you assigned. I called and set appointment for 2.00pm. He was here on time and performed the task with a minimum of fuss.

Customer service was friendly and efficient by providing excellent customer care. Information was sent to my email for the specialist that would be doing the repairs in a timely manner. The specialist was experienced and knowledgeable about my repair issue.

The technician called and promptly came out on a Saturday. He fixed the problem within a matter of minutes. He was neat and very respectful and friendly. Great experience.

** from Commercial and Home Plumbing was very prompt, courteous, and cleared up the problem in short order.

Home choice was fast and efficient.

Technician was on time and was very polite. Repair was completed in a timely manner and we are very happy with the service...

Replaced ceiling fan. Service was done very professionally. Very pleased.

We transferred from AHS to Choice this year. Immediately, I began to receive all kinds of home related advertisements and spam in my email. This was a put off, but could be overlooked in lieu of the cost savings. Now we just had an issue and called on the warranty to repair. On the phone, the representative began to tell me what would not be covered, to include leaks and things that are caused by 'lack of regular maintenance.' They said that a service tech would be sent out to evaluate, and if the issue was deemed not covered, then I would be responsible. Basically our drain pan in the attic was overflowing and the line needed to be cleared. This, apparently, was caused from a lack of maintenance, even though we had had a repair and service in October. They wouldn't cover the cost. Bottom line, read your contract. Lots of things are not covered that had been with AHS. We are returning to AHS and will cancel Choice.

One of the worst Air Conditioning maintenance guys sent by the Choice Home Warranty to find out the issue. Replacement of compressor was not covered under home warranty and they have charged for replacing it after 12 days I have contacted.

The tech provided a quick response to my request for service and was able to schedule the appointment within 24 hours. He was kind and very courteous while doing his assessment. He easily explained the issues and provided a clear explanation of what needed to be done.

The service was prompt and professional overall. The phone reps were courteous. My units were old and parts were not available. I was offered a fair price to replace the washer. The dryer offer was a little lower than I expected. However I was pleased overall.

Our garage door was stuck closed. Choice Warranty assigned Trinity garage doors to come and repair our door. On their first visit they just cleaned up the contacts and oil the mechanisms but one day later it still did not work so Trinity was called back and they got instant approval to replace the entire garage door opener.

Could not have asked for better service from the time I called in until Howard AC came to my home. They were very professional. Answer every question I asked. Will recommend to everyone.

This is the second call for service. Customer service is friendly and very efficient. The follow-up email confirmation process is great. Very pleased with the vendor who was timely and friendly. The vendor was obviously experienced and in little time identified and fixed the problem.

Immediately after opening the case I got the email with contact information of the local plumber. And work was done as per our convenient time.

My air conditioner was blowing warm air instead of cold air. I contacted Choice warranty regarding this matter on a Friday. Choice warranty got a repairer which got in contact with me few hours later the same day and told me when they were going to come out to repair my unit, unfortunately 6 days (Thursday) later, but they kept their words. My unit is repaired and working the way it should. I would have preferred the repair be done probably the same or next day due to the urgency of the repair.

After a couple attempts to have the service man out, we finally made contact and they seemed to know what they were doing--problems fixed.

CHW was very timely in setting up an appointment with a local provider. The provider could decide they could not provide the service, so the CHW agent authorized me to set up the repair with the original installer of the unit who was able to come within an hour. Very important to me as the local temp was 113 degrees. The CHW agent required the repairer to validate the repair prior to making it and once this happened they finished changing the condenser fan and we had AC. The next day I forwarded the reimbursement form along with the invoice and await reimbursement. As long as the check arrives within the 30 days promised I'll be extremely happy.

I am very pleased with the service I got from the electrician man. He did not give up until he solved the problem. Thank you very much for sending someone who was very qualified.

D&D Heating & Air came out on time and looked at the a/c. Determined that the outside cooling fan was bad and replaced it in a timely manner. Representative was courteous and friendly. Overall it was a very good experience.

I had an excellent service from the serviceman. Not so good from the business office. Made 4 calls to find when I could expect someone to be at my house - never had one call back. Serviceman more than made up for that. So ended up on a very positive note.

Called late in evening on Wednesday after realizing the house was not cooling. Received assignment by 9:00 the next morning. The service co was booked solid until Monday so I called Choice again and they assigned it to another HVAC company. The work was completed by shortly after 3:00 that afternoon. There were no hassles and no disputes unlike with our prior home warranty company with a much lower service fee. We are thrilled we bought the 3-year policy.

Good and prompt service. The tech called promptly to schedule appointment. Got all parts that was necessary in the flush tank changed. Works like new now.

Choice Home Warranty has serviced me very well. I called in a work order, in less than 30 minutes of my call I received a text message letting me know the name of the company that will be servicing me and their contact number. I was very please with how prompt customer service responded. Very please, and have informed and friends, family and coworkers on get great choice Home warranty and also encourage everyone to get a warrant on their home.

Very helpful initially. Repairman prompt and courteous. Waiting for parts to come in to complete job.

Our Air went out and was fixed in a timely manner. Was glad to have this because we are in middle of selling our home and I remember our last home the furnace went out a week before closing and cost us about $1,000. I'm glad I made this Choice! Thanks again...

I called in a claim for my oven stove cooktop, the customer service rep was very polite and very proficient. The representative quickly emailed me repair company information. The company came out and resolved my claim in a timely manner.

Tech called Monday morning. He was right on time and done in 1/2 hour.

My AC stopped working when it was 95 Degrees outside. I called Choice (A real person answered the phone one the first ring) and the technician was onsite the next day. The issue was resolved and it didn't cost me one penny more than my deductible.

Had a problem with my AC and CHW was able to help me out in a very timely manner. This was so helpful taking into account it's over 100 degrees where I live here in Madison, Alabama! No complaints whatsoever. Will recommend this company to friends and family.

I was informed that a problem with my a/c was not covered, naturally I got upset. The person on the phone realized this and said wait a minute and she would see what could be done about it. She called me back and informed me that the company would pay for the parts and Freon. Being pretty new with the company I thought that this company really cares about its customers and I will recommend them to others.

This experience has been a challenge. What started out as a hopefully quick resolution to my AC problem ended up being a 3 week ordeal, mainly due to the inconsideration and unprofessionalism of the repairman. Once I notified CHW of the issues you quickly assigned me a new company to complete the necessary repair.

Garbage disposal - The service was excellent, was very professional.

We were having our home inspected and the inspector noticed some water in the crawl space so knowing location went right to the hot water tank. One of the pipes was leaking. I called CMW and even though the repairman was busy he came out checked the situation and had to go and purchase the part. Having to finish another job he was on he did and then came back that same night and repaired our water heater. The repairman was very meticulous in how he worked as well as cleaning up. It was great to have a repairman that knew what he was doing too! Also he was very polite and neatly dressed.

I am very happy with the customer service I received when my air condition went out. Choice got on it right away, I was able to contact the contractor immediately and set an appointment. When they came out, it did not take them long to evaluate the problem and get the OK from Choice to fix it. Even though I had to pay a little extra for previous damage, Choice still saved me a bunch of money. Thank you Choice for all your help.

** arrive at time that he schedule. Professional presentation and excellent job. Thanks for provide great service. I will recommend your company, Choice Home Warranty service for all my family and all my friends.

We live in Texas in 100+ degree and our A/C just stopped working. The technician that came out to fix it made a list of issues of what was causing it and Choice decided to deny the claim because they saw 'erosion' and they won't cover that. The technician made it VERY clear that the erosion did NOT cause this issue and yet when we spoke to a 'manager' she was incredibly rude and crass and not only hung up on my husband but cancelled our warranty - someone needs to listen to that conversation and fire her! DO NOT USE THIS COMPANY. We have 3 homes and are using another warranty company for our other home and have NEVER encountered an issue like this!

Indicated to CHW that I had engaged AC work on a Sunday. The CHW agent was very understanding and helped obtain a claim number and how to proceed with the reimbursement for the work. No problems whatsoever! This CHW arrangement provides great peace of mind in terms of emergency work and/or using local service providers.

Turn around time from the date I called until service was completed was adequate. Technician that came to the house was very professional.

Air conditioner repair - Added Freon then tested system. Worked out fine.

Oh my gosh. First, let me say how impressed I am with the service I received at Choice Home Warranty. Honestly, I was worried about submitting a claim - thought it would be a big hassle, etc. I went online Tuesday evening around 6:00 pm and filed my claim online (very easy) by 7:30 or so. I already received a phone call from the service technician that was going to do the work the next day, his second customer. That's not even heard of.

Mr. Appliance did the service call for your company. The service person was very nice, professional and was very helpful on trip for keeping my refrigerator working for a long time, with just a few maintenance cleaning tips. I was very happy with the service he provided.

The technician was very hard working and knew exactly what needed to be done to fix the problem, and he did a great job. Also I would like to thank the lady that took our order -- she went over and beyond her duty to get the tech out as quickly as possible since it was very hot, and I could not sleep! Thank you all!

Both toilets and tub backed up and having 3 kids makes a toilet vital. Call center agent was understanding and made an effort to expedite our request. Service company that responded was friendly and quick to act, all was resolved in less than 4 hours. Thrilled!

I was very pleased this time with my service request. It was done the same day I put the request in instead of waiting for days to have a repair done. Thank you for the fast response.

I was shopping for a Home Warranty. I filled out online form and called the number. The first salesman I talked to hung up on me (mid sentence) after he found out that I would need coverage in less than 30 days so I couldn't go with that company. I didn't get his name. I called back, spoke with another guy who transferred me to another salesperson. She was nice and got me to a manager, **, who took my number, told me that I could get coverage by my close date and promised that they would be held accountable. I thanked her but said I would be going with a different company.

I was very pleased with the service man that came to fix my toilet problem. He was in and out within ten minutes of the repair. I will recommend your services to my friends and associates.

Tech showed up on time and resolved the problem by removing the ice machine that was not in use but had caused a short and frig was shutting off.

It's obvious that only 5-star ratings were put on the website because there is no way there isn't any other ratings after this experience. They were called to send out a technician to look at my air conditioner. The technician said the coils needed to be replaced due to the age of the system (12 years) and would recommend replacing the whole system. Well, I was going to go ahead and replace the system, knowing that I had to pay for part, etc. However, I expected to have CHW pick up some of the tab.

Back in March 2015 I called Choice Home Warranty to report issue with microwave at my main home. The technician sent in reported stating that microwave had issue with magnetron and motor after sticking a cup of water in microwave. Choice denied the claim stating that the issues were under LG warranty for 10 years therefore would not service. After paying $45 for service call then refusing to pay $75 for the guy supposedly opening the microwave, I called LG. After two months LG granted me a courtesy repair only to find out that there was a burnt wire in the microwave which could have been covered by Choice. Choice hires shady technicians. They are out of New Jersey - are not customer focus. They take the word of the technicians and shows no remorse for the inconvenience or bad diagnosis.

Broken Washer. Called Choice on a Saturday and was in contact with repairman the same day.

My A/C start not cooling, and I called Choice Home Warranty to made a claim. Their customer team are very good and there is always someone answer the phone with positive attitude. Liked it!

When my garage fridge went out late on a Friday, I was able to contact Choice, and get a technician out early Saturday morning. Unfortunately my fridge was deemed unrepairable. Knowing this quickly allowed me to take immediate steps to save items in the fridge, until arrangements could be made.

The service was as prompt as possible, considering the time I called and the weather at the moment. Thank you and thanks to All Florida Cooling and Heating.

On the very hottest weekends of the year, the AC stopped working. So when called Choice the response time so great I forgot how really warm. The contractor that was dispatched, such rapid and responsible service. I am a very happy homeowner. Thank you CHOICE HOME.

Fast service. Great phone staff. Pro-Tech Maintenance did a great job... had us up and running in less than 24 hours.

I called to report that my AC was not working. Within 1 hour I was given the name and number of the person who would be coming to do the repair. I called him the next day and he presented and fixed the AC really quick.

I had an issue with my garbage disposal. We called the first day that we realized that we had that issue and the technician came over within 30 minutes of our call and replaced the garbage disposal with a new one within the first 15 minutes that he was here. Thanks Choice Home Warranty for your great service, and I will recommend your service to my colleagues.

Service was better than we ever expected.

Choice Home Warranty refused to repair my AC Unit based on the disclaimer that I had neglected to have routine maintenance completed twice a year on my unit. When I submitted information showing that I had several repairs completed as a part of my routine maintenance, I was informed that changing a part does not qualify as a routine maintenance. As I continued to try and explain to the Customer Service Representative that the repairs were done as part of the routine maintenance of the AC unit the claims representative and the customer service representative, **, were extremely rude and refused to find a way to rectify my situation. Furthermore, they only used one company in my city, which are known for not being very ethical. The contractor in which they used agreed to bring back a thermostat on their next finish to repair my upstairs unit and never returned.

Our AC unit for half the house went out right when we had company AND it was 114 degrees out. Choice was on top of things and had a technician out the next day. The technician was difficult to reach by phone and showed up without and appointment time BUT he more than made up for it by coming back at the end of the day AND having the part on hand and fixing the unit in under an hour. My children and guest slept well!

I would highly recommend Choice as your homeowner's warranty. They were fast and courteous. I have never had an issue getting warranty work done and approved.

Plumbing service was received by two technicians of the contracted company, who were courteous, professional, and seemed knowledgeable. My problem was continuous running of the water from my toilet tank into the toilet. After their repair on a Thursday afternoon, I was informed to contact them for any related problems. I called the contracted company again on the next morning (Friday) to report I noted that continuous toilet water was running at that time much worse than it had been prior to their "supposed repair," with the addition of a loud, squeaky sound I witnessed cycling from the toilet area every 65 second (per my sweeping second hand watch).

Response time by Choice Warranty rep was prompt and thorough, as was call from designated service company staff person. Appointment was timely and tech was knowledgeable, obviously well trained; took command in identifying and repairing the problem. Well pleased with entire process!

The technician came out promptly, took care of the problem quickly and efficiently. He was polite and courteous and professional. Thanks ** for a job well done!

After 2 companies being unable to come to repair my unit due to distance from my property, and also being unable to come for over a week due to previous appointments, Arctic Cooling and heating called me in just a few hours from my phone call and came that evening, after normal working hours, and fixed the problem on the spot! IT was over 100 degrees that day and I really appreciated his concern and professionalism. Thanks Choice Home warranty and also Arctic Cooling and heating. I am one happy "Cool" customer.

My repair service was timely, and the repairman/technician was very nice to deal with. My problem was repaired quickly and I am happy about it. It only cost me the service free, and that was a blessing for which I am grateful. I am glad I chose Choice Home Warranty.

They sent a serviceman out. He got lost. Could not follow driving directions. He was 2 houses away. Went into their home -- WRONG HOUSE. Finally got here. Gave his excuses, blah, blah. Takes picture of hot water heater. Used not 1 tool to open up anything. They said it was not covered. Poor, poor company. I explained I was widow and needed good, dependable people when I took out this policy, and there you go. PAID my money. No refund 'cause they fixed my dryer 2 months ago. Oh, he collected the $45 service charge. Such a joke. Do not waste your time or MONEY on this company.

The tech arrived and fixed the air conditioner for $84 on what would have been a $2000+ expense if I hadn't had the warranty. There was a heat wave going through, so I was very pleased he got there Friday, when I called Thursday night. Thank you.

AC wasn't fixed correctly on the first trip. I called back and new service tech was dispatched that day and I didn't have to pay an additional premium... Was very appreciated. Thank you.

Choice Home Warranty was prompt and professional in responding to my claim. While I was somewhat confused at first about how the process worked, after a phone call and a couple of emails, I was more than satisfied with the professional way in which Choice Home Warranty responded to my air conditioning problem. I am in the real estate industry and plan to make all of my clients aware of the excellent service and value offered by Choice Home Warranty.

The tech was very professional. The service was quick! I would definitely recommend Choice Home Warranty to my family and friends. The ac is working perfect now and it was so easy to call and file a claim. It really took the hassle out of contracting an ac company.

The tech called the following day. He scheduled his appointment with me. He was professional and prompt. We were very satisfied with his service.

The claim was processed in a timely manner. I am very pleased with the customer service provided, especially since I reported the problem on a weekend (Saturday night). ** from JC Contractors arrived on time, completed diagnosis and CHW approved replacement of fan motor in record time. WOW! Great job!

The outside temperature was 109 degrees F. I called Choice Home Warranty and ** helped me out. He said I would have a tech from an air conditioning company tomorrow. That company was Lam-Air Heating and Air. They were very nice and helpful and sent out a tech as soon as possible since the heat wave affected many homes air conditioning systems. The tech came out and solved and repaired the problem in about 15 minutes. Great job again by Choice Home Warranty and their choice of very qualified technicians. Thank you.

The time from when I first called until my claim was assigned to a technician for repair was very quick. I received an email that gave me the technician's name and phone number. I phoned the technician around 9:00 am the morning after calling in my problem. The technician arrived the same day, completed the repair in a timely and efficient manner. He was knowledgeable, professional and friendly. He took his time to explain what the unit needed and then made the repairs. I am very satisfied with my experience.

Gentleman by the name of ** came out on time and fixed air cond. problem in less than an hour. He was very personable and polite. I'm very satisfied at this point.

They send us the technician the next day. We called Father's day weekend so we have to wait until Monday to get it fix. Happy from their service.

After only 3 months of subscribing to Choice's warranty service I had to make a claim. The claim process was simple and quick. I was contacted by one of their contractors the same day. Within 24 hours my problem had been resolved.

Timely and satisfactory.

I am very please with the response of ** who came out and open my drain. He was very professional and knowledgeable about the problem.

My a/c unit failed with a house full of company and I called Choice Home Warranty and the technician found that the condenser fan was bad but because the freon was low they denied the claim and ended up buying a new system because it was 19 years old. The technician said that Choice likes to deny many claims as "wear and tear". The manager ** was very rude and should not be in management if he talks to customers the way he spoke to me.

I was told that my air conditioner could not be fixed because I didn't have it serviced, which is not true, so I then told them that I wanted a second opinion. So I called Sears who told me that they should have covered it because it was contamination in the coil. They then told me that they would need to talk to the service person who service my home from Sears. I gave them a copy of what he said on the receipt but that was not good enough. They wanted to talk to the actual service person -- so I had them to contact Sears, and they could not get in contact, so therefore they did not cover my air conditioner repair -- who said the same thing that the person they sent me from the company that they sent out said. I should have cancelled my policy then.

My claim was process in a timely manner and the call were nice. The installers arrived on scheduled time, were professional and did a great job.

The request and scheduling of repair was efficient and friendly. I was contacted the same day, 6/15. The AC units had been cleaned and serviced 9 months prior. I change filters every month and vacuum returns weekly. Units worked properly but now my upstairs is 86 degrees. Repairman said he was coming everyday until he arrived 5 days later at dinner time. He had an excuse each day. He entered the house, looked at interior units and attic. He did not open or inspect the inside units. No measurements were done on the inside machines. He said my filter needed to be changed and the exterior unit causing trouble needed cleaning. I suggested he check the interior machine. He declined. I paid $45 for half a job, plus the cost of cleaning. This did not correct my problem. My house is set for 72 and it is above 80 today. I am now starting the whole process over again.

Saturday - May 16th at approx. 11:30 AM I called CHW frantically because I had a leak in the hot water pipe located in the attic and the water was coming thru the ceiling in my bathroom. They immediately gave me a plumber's name, Brian Plumbing. As soon as I hung up with CHW, I called Brian Plumbing. While I was on the phone, the claim was in their office - I would say in a matter of minutes, but it was really a matter of seconds. CHW referred me to the best plumber -- their office was courteous to a very overwhelmed customer.

When I called CHW to report that my washing machine had stopped working, they immediately scheduled a repair visit with a local respected company. The appointment was just 48 hours later. The repair technician arrived on time and quickly repaired the machine. Other than the $45 service call fee, CHW is paying the cost of the repair. Since I live on Social Security, unexpected costs like this repair constitute a tremendous strain on my limited income. Without CHW, I wouldn't be able to afford these repairs. Thanks, CHW!

Choice sent a tech out. They are going to install a brand new garage door opener. Could not have better service or home warranty company. Thanks.

** from Burkhalter Plumbing was very impressive and told me what to look for when the pilot on my hot water heater goes out.

The technician was prompt, courteous and professional.

I created a new request through choicewarranty.com. They called me the next day with a phone number for the maintenance company. I made an appointment, and they fixed the issue fast! I definitely recommend Choice Warranty.

Fix ac unit. Same day service when it is 95 is super. Keep up good work.

I called on Friday, the contractor came out on Saturday. He didn't have the part to fix my washer but said he would call on Monday since it was the weekend. He called Monday like he said and my washer will be fixed today, Tuesday.