Choice Home Warranty Reviews

Temperature Design Heating and Air was assigned to my service request to fix my air conditioner. They came out on time, were very professional, showed me exactly what the problem was, and repaired it effectively. My experience with CHW and this service company have been very satisfactory.

He could have put on the motor also and charged Choice Warranty for the unnecessary motor.

Dryer needed repair. Choice sent check for what they estimated for new dryer. Only complaint I had was it took 30 days to get check.

Prompt, courteous service, and the technicians they sent were great! No hassle in replacing an old, leaking garbage disposal. I'm impressed so far-- much better than our last warranty company.

All I can do is laugh, only because I should have read all of these reviews before choosing Choice Home Warranty. I have now done plenty of research and have seen pending government action on them in New Jersey through the New Jersey Division of Consumer Affairs and a NBC news story in Chicago highlighting very disturbing and consistently bad service and business practices provided by Choice Home Warranty.

I called Choice Home Warranty about a problem with my freezer, the agent who took my request was courteous and friendly. The company they sent was here the next day and took care of the problem in a timely manner. Thanks Choice Home Warranty.

Gentleman came and fixed problem with minimal delay. Was highly intelligent with his knowledge of system. Would recommend in a New York minute.

My hot water heater went out and they sent a tech out come to find out my tank was not covered. Needless to say I was very upset my $45 fee turned into $754. I will never recommend Choice to anyone. Their salesmen are liars and they cover nothing important.

Very pleased with service. Plumber came out and cleared the blockage in no time. Also gave me some tips to prevent this from happening again.

I have had home warranties before and have had very good experiences, but with this company I am very disappointed. I have 2 warranties with this company (2 houses). We had our AC serviced and were told of a possible issue, called and reported this issue to CHW and they sent someone out to review it. This company agreed that the coil had gone bad and the AC unit needed to be replaced and filed the claim with CHW. CHW then called my husband to say they are denying to cover it because and I quote "the part should have last longer and because it quit working prematurely they will not cover it". I'm sorry but the unplanned issue of something breaking or no longer functioning is the whole reason you get a Home warranty. My husband was transferred 3 or 4 times and no one seemed to care and they were not willing to do anything.

My AC unit went out... it's the air compressor and AC. Technician said it was normal wear and tear!!! Your quote "A home warranty can be very beneficial and save you money when it is understood and used for its intended purpose, which is to cover systems and appliances for normal wear and tear, that were in working condition before the contract took effect. Become inoperative due to normal wear and tear". This is regarding my A/C unit. "All components and parts, for units below 13 SEER and when We are unable to facilitate repair/replacement of failed covered equipment at the current SEER rating, repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant." Please let me say though the technician was GREAT from M&M Services. So please tell me why my warranty doesn't cover???

Timely and friendly service, for a great value.

She was very helpful and polite and courteous, well-spoken. I would give CHW A+ for the way that I was taken care of. Thanks for what you do.

The service was prompt and reliable. The repair gentleman came out the very next morning to repair the disposal. He was prompt, courteous and even put paper boots on his shoes to insure he didn't track up my home. CHS called the order in immediately.

Within 24 hours after calling my car garage is working. With a professional company and labor.

Unwilling to get customers help in a timely manner, They don't care if seniors have air conditioning in the Nevada desert. They hire subcontractors who you can't reach and tell customer one thing and something else to their bosses. I was told there were fried wires in the compressor, only slightly low on freon. But after I had to keep calling the comp. they said they would only add freon per their boss. When I called Choice they said they would call me NEXT WEEK after they review the claim again! This is the second time I have ever used my Choice Policy and the SECOND time I have had nothing but trouble! VERY VERY UNHAPPY WITH THIS COMPANY.

I was travelling while my wife had to use your services for a built in microwave that was not working. Choice was prompt to send someone within 24 hours. The Choice representative was in touch throughout the process and can't thank Choice for helping my family while I was out.

I was well taken care of.

I called in on April 3, 2015 to file a claim because the refrigerator was freezing everything inside. Because of a holiday, Easter, I could not get anyone to come out until Tuesday, April 7. Then on Wednesday, I called back to tell them the freezer was not working, either. THANK GOODNESS WE HAD A SECOND REFRIGERATOR DOWNSTAIRS, EVEN THOUGH IT WAS DIFFICULT TO KEEP GOING UP AND DOWN EVERY TIME WE NEEDED SOMETHING!!! Parts were ordered but did not come in until Thursday night, April 16, 2015. When the serviceman came out at 9:00 pm, he found the compressor board was gone and advised us that since the refrigerator was over 15 years old, it was impractical to repair it and would call Choice Warranty on Friday morning.

Choice Home Warranty has excellent customer service. They are very prompt at dispatching the correct service for your need.

I had a plumbing issue. I contacted Choice. They dispatched Johnson's Plumbing, they came out, assessed the issue. Returned the next day and Johnson's Plumbing went above and beyond of their service. I'm really pleased with Choice Home Warranty and their vendor Johnson's Plumbing.

Claim rep was able to help me get solve the issue with dry and replace.

The service tech was really helpful and did a wonderful job. My dishwasher was clogged and he had it working in no time. Came at the time specified. If I had any other problems I hope I get the same repair man.

Garage door would not stay closed but would go down and hit the floor and go back up again. I called and was given a vendor to call. He gave me the run around and after two days I called CHW again and was given another vendor which responded right away. That afternoon my garage door was repaired, and is still working properly.

Very quick to respond, excellent follow up and confirmation. The service tech was very professional.

Technician was excellent and knowledgeable. I was very satisfied with his performance.

I called the number of the person assigned to my repair. I immediately could tell that this person had done this before. He was very polite, professional and had no problem answering my questions. The work was done the next day. My tenant was very pleased. She told me all about the work done and that there was absolutely nothing left to be cleaned up. She was happy. I will ask for this company again, if possible.

The air-condition technician fixed the problem and helped us to enjoy the cooling in a day. It's worth the deductible. The customer service in CHW is very helpful to send the technician quick. Thank you CHW. Thank God for you guys at CHW.

I am extremely pleased with the service provide by ** and the English Property Maintenance Co. He was given the assignment of unclogging my kitchen drain and replacing the garbage disposal. He was friendly, informative and professional at all times. Since he performed this service I have recommended Choice Home Warranty Company to all of my friends and co-workers.

My microwave needed service as it was turning on when opened and not working correctly. Choice was able to answer my claim within 24 hours and a technician was send out within 2 days. He was very pleasant, knowledgeable and let me know what would happen with the claim. Choice answered it the next day as I was told they would, and when I spoke on the phone they were very professional and have seemingly solved my issue. I recommend them to my friends and family. They were great!

It is so easy to add work order on the website. You get a response very quickly and all of the vendors I've dealt with have been courteous and professional and very timely getting to me for service.

I had same day results when I called it about a dryer issue. Not only did the call get responded to promptly, the fix was done because he had the part handy. Doesn't get much better than that! Pleasantly surprised, no doubt. Glad I joined.

Good and prompt service. The technician was knowledgeable and courteous.

On Saturday my oven would not get hot. I called Choice to request service. I promptly received information to contact Icon Mechanical LLC. It was Saturday so I was not expecting to get any repair work done, but I left them a message. I received a call from Icon first thing Monday morning and was cooking again by 2 pm. I've told family and friends about Choice and will continue to sing their praises. Excellent service.

I contacted choice after having paid for 1 year and currently in my second year as a customer. My fridge went dead sometime during the morning hours yesterday.Their tech couldn't get here for 2 days and so they told me I could have someone else come and if the repairs were covered they'd pay. Not true. My issues are:

Easy to report problem. Received a call to schedule soon after reporting problem with garbage disposal leaking out from side. Scheduled an appointment with assigned contractor convenient for us to be home. Contractor arrived at appropriate time, made the repairs, and the disposal was working a short time after his arrival. He was polite and thorough. Thank you.

Air condition problem - Great service from the technician.

When I first purchased warranty, salesman stated what great coverage. I have had two claims in which both were denied. They did pay 300.00 against a 1200.00 bill for ac repairs. Stated they valued me as a customer. Second claim, associate just stated no coverage. Not sure if warranty was worth the cost. Will consider cancelling the policy if I have nothing but issues with Choice Home.

Set up an appointment to have drier fixed. Repairman arrived on time and fixed appliance.

I requested service on my dryer. The agent was very courteous and immediately assigned and gave me a contact's name and phone number. The contact called within an hour and came out that afternoon. The workmanship was immaculate. Additionally, I was pleasantly surprised when the Choice agent reminded me of my covered items, and asked if I needed assistance with anything else. I have received this feeling that I am getting my money's worth each time I have contacted Choice. Thank you!

Issue was resolved very professional.

Very pleased to have my fridge up and running again! Choice Home Warranty made sure that I was taken care of in a very timely manner. They were very professional and helpful to follow through with what was promised to me when I signed up with them!

My garage door was not opening properly. The claim was assigned quickly and the contractors came out within days and were able to fix it with just the one visit and did not have to come back. CHW followed up to make sure I was not having trouble and service was excellent.

I have been very pleased with the customer service and with the electrical and appliance worker.

I was impress with the prompt response on the first claim to fix my AC with Choice Home Warranty. The technician was experienced and resolved the issue in no time. No complaints... excellent service.

The young man they sent was very confident and started his troubleshooting the problem. After assessing the problem he called the office and went and got the parts. He put the part in and cleaned up the area. I asked him to put in an exhaust fan and the costs. After agreeing to the price he did the job and cleaned up. I will recommend this company.

We had an a/c problem at a vacation rental property and needed service asap. We had a local a/c guy who could accommodate us that day. We got approval from Choice to use our own contractor. The repair got done and Choice is reimbursing us for our expenses, less what is not covered by our policy, which we understand. This was the first claim we have ever done with them, they are awesome.

The repair service by Service Source was quick, complete and finished in a professional friendly manner. I really appreciated the service and friendly professionalism. Thank you!! We are very happy to be a CHOICE WARRANTY MEMBER and consider it a great value.

The gentleman that came out to my home was professional. He was courteous. He was at my home diagnosed the problem, left for the parts and my stove was fixed within the hour. A wonderful experience.

I have had a Choice Home Warranty Policy for several years but never made a claim until last week. My air conditioner quit. They had a service person there the same day I called and fixed it. Great customer service. Will renew again and again!

Service man was on time and knowledgeable and courteous. He discerned the problem, ordered the parts and came prepared to make the repairs. We are very happy with our Choice Home Warranty.

Problem with electric range - Service is very satisfactory.

During January my heater stopped working in the middle of a severe cold spell. Choice got a repair person out pronto. No hassles, no worries, just fast and awesome service. The same type of response when my garbage disposal quit. Kind, courteous and prompt service!

Choice has completed numerous service at a home I recently purchased. The previous owner didn't disclose a few items to us upon purchase and as a result we've had to get choice to fix a few items and they've been timely and professional.

I had the main sewer drain back up, and backed up some BAD things into my home. I filed a claim online, and a plumber was assigned in minutes. The plumber came out just a few hours later at 8pm on a Sunday night. He fixed the issue, and his only charge was the service call fee! I've used CHW for years, and will continue to do so for my peace of mind and situations like these.

Had an issue with loss of power to the kitchen and submitted a claim and had a technician there that afternoon. He located the bad breaker, replaced it and everything was back to normal. Super quick response time, professional and knowledgeable technician who resolved the issue almost instantly. 2nd I've used my warranty with great success and no hassle.

From time reported to Choice Home Warranty to the time garage door was fixed was less than three hours. Excellent work, very courteous, respectful and knew his job. All I can say is exceptional!!

Called in about freezer not cooling. Had someone call me in minutes. Made appt and was fixed. Also the rep that took the service call called me back to make sure it was set to be fixed.

I called Choice Home Warranty, when my thermostat would not turn on. Within 24 hours, a service technician was sent to my home. Turned out it was a faulty thermostat. A new programmable thermostat was installed immediately, and all is well. Thank you CHW!

The tech explained what he found (low freon) and what the warranty covered and allowed me to make a good decision. I agreed with the tech and my A/C was working before he even left my house. Thank you Heavenly Air.

Service people did not call me as you said they would. I had to call them. It was Friday and they could not come till Monday. When they came fixed my problem in 30 mins and things are working fine now.

Choice Home Warranty is a great company! I had two repairs over a year, and both were taken care of accordingly.

** was great!

Pumping was clogged not allowing toilet to flush properly. Technician was dispatched within 24 hours and service was returned to normal condition. Would definitely recommend in the future.

I call Choice and told them my problem l was having, and the tech call me within an hour. Next day they came out for service.

Visited on time and completed in timely manner as promised. A/C was working in no time. Technician was very professional and courteous.

Actually the tech didn't do any work on the washer. He was, however, very courteous and on time.

Please do not be deceived by all these fake 5 star reviews! Stay far AWAY from Choice Home Warranty. They have found loopholes to getting out of doing what's right to honest, loyal, paying customers. They gave me some 4 ways crap excuse as to why they won't replace my old broken a.c. unit. The one that they chose for me is "premature failure." Stated that the compressor is 7 years old and is supposed to work for 18 years. So now we have to spend thousands of $ on a new ac unit b/c something man-made didn't live up to its life expectancy! These people disgust me and I will stop doing business with them ASAP!

Air Conditioning blowing hot air. I called with an air conditioning problem and within an hour I received a call with a next day appt (because of rain). The gentleman came out and was very profession and courteous. He had my air conditioning up and running within an hour. Great service.

I called today to get some information about starting a plan with them. The guy was very pushy about me signing up with them right away. I told him that I wanted to do some research but would call him back. After reading reviews, I called the company to ask if they covered something with rust and corrosion and he said no. I own a house that is 10 years old and will eventually have some rust and corrosion, so I wanted to find someone who would cover that and he told me good luck and hung up on me. I am so glad I read reviews and questioned them. I decided to go with Home Shield who is a tad bit more but will cover it all no matter what.

Ceiling Fan Repair - Excellent service provided.

Call the vendor; he set up a time to come out. He came out, gas the unit up, and said if I had any problem to call. He was very professional and explain everything.

The service technician was on time, thorough and professional. Was courteous as to cleanliness and clean up. Excellent service.

Service was great. From the time I call to the time he came to my home was remarkable. That kind of response is unheard of. I have recommended your service to several people since then.

CHW staff were friendly, professional and persistent in arranging plumbing service over a holiday week. They worked with multiple providers to resolve a multifaceted issue at our 2nd home with visiting relatives in residence and a complicated schedule. We couldn't be more pleased with the contact and service during our first encounter using CHW.

We are extremely happy with the prompt, courteous and professional service received from the CHW representatives and the service technician. We are a new customer of CHW and look forward to a long relationship.

Was this a fluke? I have never had a order completed so quickly. The serviceman was courteous and professional. I hope further services are as fast as this one.

Stoppage in toilet. A&R complete service had to come out twice to complete the job. **, technician (very nice). I would recommend them. 4/3 and 4/6. Month before had trouble with heater. Empire Mechanical did a fine job. I like the prompt respond from Choice. Plus a lady called from Choice to see if everything was OK. Keep up the good work and especially the communication. Last warranty company was awful.

I'm a happy satisfied customer. I called CHW and within 24 hours the tech had contacted me to setup an appointment for my AC. The service was fast and I trusted the service tech to make the repairs. I'm very happy I have CHW.

Our a/c went out. Had just turned it on for the first time this season & there was no power. It kept blowing the breaker. We called our serviceman because we forgot about taking the Choice Home policy only 2 months before. They said they would call him for a diagnosis. We had to call Choice back because they had not called. This representative said he was supposed to call them. That was my first clue they were not responsible. They finally contacted him & said they would call him back. Two more days go by to find out they did not call him. I called Choice to find out they would not pay to fix my unit. There was 4 "excuses" why but none should apply to why mine went out. I hope to get a full refund on my payments. I rate all thing below with -1.

My garage door would not open. I called Choice, reported the claim and received service within 2 days. The technician was cordial and knowledgeable and didn't leave until is was working properly (2 things were wrong). This coverage has saved me more than once and highly suggest it.

Pleased with speed of CHW finding Tech for my problem. The service agent who came was excellent and very professional. My problem was handled quickly. Agent suggested that the home electrical system may need to be checked if this happens again.

I was very pleased with the way my claim was handled. I called Choice Warranty Monday evening to report problem with my AC and APT AC & Heating called me in less than an hour to schedule an appointment for the next day.

Arrived as was scheduled. Was able to repair problem immediately.

Service in 2 hr replaced garbage disposal. Great service could not have been better.

My first call to CHW was dispatched to a company that couldn't make it out until the next day... That was unacceptable since it would leave my garage door open all night. I called back and the representative was concerned enough to find a vendor that would come out the same day and set the appointment for me. The company called and confirmed and kept me informed throughout the afternoon assuring me they would be out that day. They arrived and within a short time my issue was repaired.

If you’re shopping for a full coverage warranty program, it's not Choice Home Warranty! They specifically point out in their Limitations of Liability that malfunction or improper operation due to "RUST or CORROSION" of all systems and appliances are not covered under their program. What do you think is the major contributor to any systems malfunction...RUST and CORROSION!! I found this out the hard as my coil in the AC unit went out. This is the unit in the attic, not outside. So here is a system that is constantly working with cooling and condensation and they won't cover the coils because of CORROSION as copper cannot RUST. The coil cost is $2,700.

TL; DR (short version but read if you have time). Company uses clauses to not cover items from normal wear and tear due to rust or corrosion on things that get wet during normal use. $420 fee for $1500 max coverage. Refund policy is misleading. Policy as a whole is a bad one. First off, I’ll take some responsibility on this. I read their coverage but didn't catch or even think to worry about some very strict limitations.

I called. I was having plumbing issues. Toilet would not flush. I called Choice Home Warranty. They gathered my information and within 24 hours I had a tech contacting me back. My appointment was scheduled for the same day. They moved pretty quickly!!!

The repairman came promptly, was efficient, and polite. I can't say much more because he is coming back next week to install new parts.

Very prompt service.

I have had three experiences with Choice Home Warranty in the past couple of months. All three calls were to top notch caring and friendly customer service reps. All three repairs were called on a Friday and the work was actually repaired the following day on Saturday. Same company sent out - Harley Plumbing - top notch...couldn't be happier. I'd give it 10 stars, rare to find such a great company like Choice. Thank you.

Plumbing repairs 4/07/15 - JRC plumbing phoned that they were on their way and arrived shortly. I liked the way they ** assessed the problem and came up with a solution that did not require cutting into the wall. Very courteous.

Washer at rental property went on the blink! Serviceman came right away. Took washer a few days later. Repaired and returned in a timely window.

Broken Water Heater - As soon as I file my claim they got me in touch with a company. They came out that same day. The part needed has to be ordered so it will be a couple of days, but this is not anyone's fault. When I had to call the people I spoke with were all very professional.

The fan on my HVAC unit wasn't working. The a/c working ok throughout the house. I just happened to be outside noticing the unit humming the fan not spinning. I called Choice Home Warranty. I had a call from the Heat and Air rep the next day and my issue was resolved within 36 hours. I told Choice not hurry since hot weather isn't an issue right now. The job was completed within two 1/2 hours. The rep had to call for a motor, pick it up, return to my house then install. I'm very pleased with the friendliness, professionalism and promptness. I'm so happy that I changed from a competitor company. I save monthly dues and co-pay!! Kudo's Choice Warranty!

I have to say that Choice made my claim very easy. They sent the information so I could call the repairman direct for an appointment. My refrigerator/freezer was unrepairable and I was told they would be sending a check out. I have to say that they met my expectations and I am very happy I made the choice to go with Choice and will recommend this company to my friends and relatives. Thank you Choice.

My Spa is like a part of my life! I use it at LEAST Five days per week. When I noticed the jets were not as strong as usual, I called CHOICE for assistance. The technician that first arrived seemed to think the pump was not working, but wanted his partner who is more electrically inclined to check it out. The very next day, the next tech arrived, and quickly discovered that the pump was fine, but the Blower was dying. He also agreed with the first tech, that my Pool filter Flush valve was broken. He called in to Choice Warranty, and within the next 90 minutes, I had a new air Blower installed, along with a new Backflush valve! I was back in my Jacuzzi as soon as the water heated up!! Big Thank You to Choice Home Warranty!

Repair of toilet leaks - The technician called in a timely manner and appeared the time he gave. His work was thorough and efficient.

Air Conditioner Claim - Went online to place my service request. I received a phone call and an email upon submitting my claim and was contacted by the contractor the same day to set up my appointment. The contractor was very nice and knowledgeable.

Septic Aerator Pump failure - Please note that the person that I dealt with on the phone was extremely helpful and extremely courteous and the service I received was outstanding. I am thoroughly satisfied with the service I received.

** The Plumber was prompt to set up appointment and actual arrived 30 min. sooner than he thought. He did call to say he was on his way. Having to order a heating element then will return to install it. Two-man team very good.

The garage door opener was not functioning as expected. We tried the code, adjusting the chain to no avail. We ended up unhooking the lock for the opener and closing it that way and at the same time leaving the car on the driveway. We called Choice and to our surprise you responded soon and were able to resolve the matter. Replaced the chain drive. Thank you.

DO NOT USE THIS COMPANY!!!! Homeowners for 16 years and have done Maintenance to our property. Not one time have I ever had to do what I did this morning. Have a flat out rejection by a warranty company who supposed to protect your property, not find reasons not to cover things. This is the worst absolute worst warranty company we have EVER used!

Tech came out and unclogged drain with no problems.

I am happy with your service, very quick response and fast service.

I really glad I have Choice Home warranty. It give me peace of mind when I experience a breakdown and need my covered items repaired. My hot water heater was not working and my water was cold; a tech was schedule and replace my thermostat. I received 5 stars service from beginning to end.

Our dryer broke down all of a sudden. I contacted Choice Home Warranty and they immediately put me in touch with a provider. We set up an appointment for them to come fix the machine. The provider was very professional and did a great job. I am pleased with the service I got. The rates for Choice Home Warranty were the lowest I could find. Great job!

I have had home warranties before and by far this has been the best experience so far. Fast and so far the companies have been very reliable.

Very professional, technician was on time. Very detail. I have already recommend Choice Warranty to my co-worker and she has signed up all ready. Very pleased.

He fixed my washer. He was fast and efficient.

I am the property manager for the owner. From my experience your company went above in service for my client as the ice maker was not covered under her warranty. I would be glad to recommend your company's service to any other clients who may be seeking home warranty services. Thanks.

I had a water leak from the ceiling and the plumber came out and tighten the valve. I am not sure if that's the issue but I would have to see if it is still leaking. Otherwise the job was done right and quick.

Peace to my compliment: Choice Home Warranty is the best of the best to insure your household appliance, hot water heaters, furnaces, A/C units and more. In 2013 my A/C went out and a repair tech came to service it. I told the A/C repair tech that I believe it is leaking. I also told the Choice Home phone rep that I believed it was leaking. The A/C repair tech felt at that time that the possible leak wasn't bad; so he just recharged the A/C and it blew cool air as always. But now the unit is not cooling at all and it is because of the leak from 2013. I am not worried about the A/C unit repairs because Choice Home Warranty kept the record of my stating that the A/C was leaking in 2013 when the A/C repair tech felt as if it was nothing major at that time. Lord God, guide this testimony of truth to the right heart. Peace and Amen.

My garage door opener went out all of a sudden. Choice Warranty covered the motor and labor, and was quick, simple, and decisive with their coverage. I got it fixed with a local repair service the same day!!! Contractor cost was $250. My final actual cost was $45. Excellent service and coverage!!!

I made the claim and the next day I had an appointment scheduled for the repairman to begin. Choice Home Warranty provides excellent, no-hassle service. They're the best!

Choice has been a lifesaver for me this past year. If I didn't have them as a safety net for the problems I've had this year with my house, I would be in serious trouble. They are quick to get a technician to your house and resolve the problem. Lastly, rates are by far better than most warranty companies I've expressed interest with.

We came home Friday night to discover our refrigerator was not cooling. I immediately went online and put in a claim. I was immediately assigned a claim number and technician. Unfortunately, it was Easter weekend and they were closed. They immediately got with us on Monday morning and the technician was at our house Monday afternoon. Both the technician and Choice Home Warranty did a fantastic job!!!

In the Choice Home Warranty contract they indicate that they cover water heaters. However, they do not cover what usually happens to a water heater. If the water heater leaks, it is a problem with the tank and they do not cover the tank. So don't expect them to cover a normal water heater problem. I wonder what else is hidden in their "exclusions" for any appliance! Beware!!!!!!

Choice has helped us save money and been very convenient. Instead of calling around to different service providers when something at my new home breaks, I call Choice, who sends out a technician that they have a relationship with. That saves me time and hassle and because I only have to pay my service fee, I save money.

Very fast, very professional.

Thanks, for being so prompt.

The speed with which I was contacted by the repair person and how the repair was made is impressive. Everyone involved was very polite, professional and competent.

I have always have had a positive experience with CHOICE warranty. Their customer service is what makes the company what it is today. Their communication is A+. I was very happy that I made the decision to go with this company. I have a condo that is a rental, it takes a lot of the worries off of me knowing that they are one phone call away.

Very happy with the repair experience. After calling in the problem with my oven element not heating, I was immediately called by the repair facility. She immediately dispatched the repairmen. They checked out the problem in a very timely manner. Said they would get the part ordered and let me know when it came in. Called a few days later and came out to install the part. Were very nice and neat and friendly. Very pleased with the service.

The process of opening a claim was easy and I was contacted the next day by the technician. They were efficient in resolving it and have had no issues since.

Door would not go up.. Found out it was the main board that was bad. Tech ordered the part came back later in the day to put it on. Very happy with this service Thank You.

My dryer stopped heating. Called in, representative was very nice and polite. Filed my claim and was called that same day by the repair company to set up a time for the following day. Excellent service. Has my dryer working temporarily until part(s) come in.

I was very pleased with the repair. After ordering the needed part, the technical arrived promptly the next morning and completed the repair within minutes.

Our experience with CHW for our air conditioner was great. I love how I can go online and place a claim and I appreciate how quickly my claim is handled. I have used my insurance for other items and received the same great service. Thank you!

Our 7 year old Dishwasher broke. CHW dispatched a technician to look at it. After consulting with the main office they decided to give us money to simply purchase a new one. The old one was purchased from Sears for $569.00 seven years prior. We have the original receipt. A clause in their contract they will only pay what they can purchase the unit for. They offered us $225.00. I checked with a number of manufacturers and they all said there is no way they can buy a comparable unit for $225.00. I contacted them back and argued the price and they agreed to pay $50.00 more, which was still not sufficient, but they never sent the money. I find they cannot be trusted in what they say.

Company was very helpful. As a matter of fact, since my opener is no longer available and cannot be serviced, the company is replacing the old opener with a brand new one.

Calls are answered and response time is prompt. Repairs are done and completed in a timely manner.

I noticed late at night that my HVAC unit was not functioning properly and at 5:30 am the next morning I called and got an immediate response from Choice rep and scheduled an appointment which ended up being the same day and the tech resolved the issue. Wayyyy better service than AHS.

We had a disposal start to leak on a Friday afternoon. I was very impressed by the response time (immediate) and the quick replacement. I would highly recommend Choice to anyone.

Went well. Technician arrived on time and repair was completed.

Choice Home Warranty has been nothing but awesome. We have had work done on 2 appliances and both times it has been pain free. The reps were easy to talk to and the technician was very friendly and efficient.

My garage door was not closing properly. The first tech who came out replaced the button on the wall, which did not fix the problem. Upon notification to CHW, another tech from another contractor came out a short time later and fixed the problem, including a new and quiet motor. Job well done!

In Jan 2015 I had a heater switch prob in which the heater was not coming on. Choice home warranty sent out a service man who changed the switch and did some new wiring. Through no fault of Choice, they wired my unit wrong and left loose disconnected wires. During my summer tune up, they found this issue. I called Choice and they promptly looked it up, spoke with my service man, and approved its immediate repair. This process only took approximately 30 min and my repair was done at no charge to me. And no hassles or delay. Through their accurate documentations of the previous services there was no question I was entitled to this repair at no additional charge. I was extremely pleased how easy this was handled.

I was happy with the service provided by Choice but not pleased with the technician who came to work on my appliances. 1) I had a free service call coming but the technician refused to honor that. 2) The dryer was repaired but not the washer. It still limps along. Re 1) Choice promised to honor the free service call with our next call. 2) I "baby" the washer and get by.

Technician came out within a couple of hours. Choice Home Warranty responded quickly and everything is fixed perfectly.

I called in a claim on April 3, 2015 and have received no service. The representative put in my claim wrong, the vendor said he would come out on April 4, 2015 and was a no show no call. I am receiving very poor service which is no service.

I was very satisfied with your quick service and the tech. He called each time before he came to give us an idea of when he would arrive. The dryer was repaired for what we submitted the claim for. But he found another problem that he ordered the part for. The following week our washer had a problem. The same tech came out and installed the new parts in the dryer. The washer was not worth fixing (per your office).

Our AC unit stopped cooling and it was very hot inside the house. I called CHW and they dispatched a repairman. He contacted me and made an appointment to diagnose the unit. He came back the next day to replace the part & now our house is cool & comfortable.

We were able to make a claim late one evening and someone was out to fix our garbage disposal the next day. It was such an easy process. I always refer my friends and family to Choice Home Warranty.

I called in to have my dishwasher looked at and the cost of fixing it would be more than it was worth. CHW notified me that I will be sent a check in 30 days for the current market value of the dishwasher. All of the customer service agents I spoke to were prompt and courteous.

Overall I'm satisfied with Choice Home Warranty, had to bad experience with technician not calling or showing up when suppose to. I would recommend you'll. The cost to replaced items when they go bad is more than you offer to replace them.

We had an ac issue at one of our rental properties. I called it in, and in less than 5 minutes my claim was submitted and sent to the company which was assigned to address the issue. I was contacted by the repair company is less than an hour. They handled the repair quickly and hassle free.

This was my first claim with Choice Warranty and I was impressed! They were very kind and most helpful. I was told how it would work and it happened just as I was told. There were no surprises at all. I hope to be a customer of Choice Warranty for a very long, long time!

Electrician- Bad gfci plug in garage.

It was unfortunate that the company waited five days to order the part but perhaps there was some kind of approval we didn't see behind the scene. The service guys were otherwise quick, friendly, professional. The initial visit was speedy. The analysis was speedy, the actual repair was lightning quick. The only down side was how long it took to get parts approved and delivered. Otherwise, excellent service!

I have no complaints.

I was pleasantly surprised on how fast and courteous the staff was at Choice home. They were professional and fast. Would recommend to anyone buying a home.

The technician arrive on time and provide good service to solve the problem. CHW help me to find a plumber quicker than I expected. Thanks.

The service technician was excellent. He identified the problem with my washer quickly and ordered the replacement part. As soon as the part was received, he installed it and my washer is working like new! The cost of the service is excellent; I paid a total of $45. What a bargain!

Overall it was great experience. I was assigned the technician as soon as I opened the claim and technician contacted me in next hour and scheduled the repair. The repair was done next day and the leak in toilet tank was fixed.

Light on fan would work but fan motor did not work. Quick to respond and quick contractor on site.

Choice Warranty provided excellent service. It took one call and within a couple of hours the problem was fixed. Thanks Choice Warranty for really being there when I needed you. Two of my neighbors and they have signed up with your company.

Choice Home Warranty is AWESOME. My dishwasher quit working and within one day of calling in the claim I was contacted by a technician. Very smooth and easy way to maintain my home. Thank You. :)

Tech checked machine, wiring, thermostat. Change the wire & thermostat. It's working good.

The technicians did a great job.

This was the best claims experience I have ever had. The Technician called within the allotted time and the claim was resolved the next day. I referred someone immediately following my service with CHW.

Excellent service. It was difficult to get the line open. After 3 trips he got it done.

Technician was knowledgeable and pleasant. Took the time to explain what the problem was and given a choice of having item repaired or getting a new one. Took the latter, since machine was old and ready for a new one.

We had out of town visitors arriving and, of course the TV and the A/C stopped working. Fortunately the A/C was covered by Home Warranty. Phone call to working unit in 6 hours!! Service call was $45 on our plan and that's what we paid. We asked for a different HVAC contractor than the last one that came from CHW and the phone operator got us a new good one. Couldn't be more happy with the product.

I submitted a repair request Mar 30. The ff day, I got the order # and assigned co. They came that day and fixed the defective capacitor & low Freon. By early afternoon, work was completely done. Excellent job... Very prompt attention. CHW is recommendable.

I was not present but the problem was resolved.

I was pleased with the quick response of the repair service as well as their quick diagnostic ability and completion of the job.

The price is very good. The service for our first claim was excellent. I would not hesitate to recommend Choice Home Warranty.

Worked was performed as scheduled by very competent technician.

The customer service reps are very polite and courteous. They have been quick to assign a technician for my issues. The technician assigned did not respond when appointment was made. The customer service reps were quick to cancel and reassign another company.

We discovered our AC was not working. I made a claim online late one night and had a company assigned the next morning. The tech came out on our schedule and got us up and running again with just our service fee!

My Kenmore refrigerator was not working, I called Choice Home, they gave me a claim number ( ** ) and the name of a technician. The technician came over, told me what the problem was and then told me that Choice home Warranty. In a little while I got a call from Choice where they told me that the problem my refrigerator had was not covered. I have no refrigerator, I'm out of $45.00 and I'm never work with this company again. I hope you guys go out of business, you claim to protect, when it comes to act on your promise you pull one on your customers. What comes around goes around sooner than later.

Good people to deal with and rapid service. Thanks for your professionalism and the ease of dealing with you. Will recommend you to everyone that might need a warranty service.

Will definitely recommend, very satisfied..

I am very pleased with the service with Choice Home Warranty. I will refer anyone to the company. The contractor is very knowledgeable of their job. They do a very good inspection of what is needed for the customer. Thanks Very Much Ms. **.

Your promptness and service has been excellent. The only thing I did not understand was that I have a $500 per contract year on plumbing repairs. Otherwise, I am very pleased with Choice Home Warranty.

My refrigerator wasn't cooling. The contractor not only diagnosed and fixed the problem but he took time to explain everything and even gave me tips on future care and maintenance.

Choice is great. I have several claims and all have been great. Until right now, the people you sent to me are keeping me waiting, until at least the 9th of April, then they still don't know if the part will be there. This is why not at 5th star.

Dryer was making a noise.Technician called, wanted to know the prob and asked the age of the machine. He came out, ordered a part, and said he would come back with the part. He told us we could continue to run the machine.

My toilets and shower/bath tub backed up 3/3 and Choice send ALL 1 Plumbing to fix this. The sewer line was cleared (as I was told). On 3/27 sewer line clogged -- toilets backing up. Sent ALL 1 Plumbing (** -- MASTER PLUMBER) 843-908-4807. He angrily came and was here 2 hours -- snaked the sewer line, use auger inside toilet, removed toilet, used additional machine outside which he claimed he broke, reset the toilet. Never caulked the bottom of toilet, never put water in tank. Left the house full of leaves, dirt, and no facilities. He told me they were not paying him enough. Couldn't fix my toilets, left me without facilities at 6:30 PM FRIDAY night.

They found the best Heat/AC repair man in my area bar none. I would highly recommend this company to all my friends and family. He was very professional and very prompt. Within a few days it was up and running like normal. I have no complaints so far with Choice Home Warranty!!!

** from EJ Piping Heating and Repairs was courteous, calm and knew his job very well. He was able to clean the drain and complete the job in less than an hour, a pleasure to work with.

Agents and service personnel were professional and efficient. Repair was timely. I am very satisfied with the quality of work.

The contractor provided, "Drum Plumbing and Backflow" of Corpus Christi did an excellent job in repairing the sink disposal unit and the plumbing problems I was having in my upstairs bathroom.

The two individuals it came out to repair my air-conditioner were very knowledgeable and very helpful. They went above and beyond and tested multiple multiple items until they found what the problem was. Then solved the problem.

Service Tech was excellent! Very pleasant attitude and very helpful! Thank you for sending a very knowledgeable tech for the repair.

My first post was made quickly and out of initial frustration.

Besides our primary home, my wife and I owned several rental properties. We use Choice Home Warranty at all our houses and we've been extremely happy with the service. We found Choice to be very responsive to our needs and more than fair with our warranty claims. We've recommended Choice Home Warranty to our friends as well.

My husband and I were pleased with your service. We are seniors and live on a fixed income, and your service fits our budget. We have hired plumbers in the past that tried to rip us off. When we call for service you send us someone out the same day - also give us the name of the company and name of the person that will be coming. Thank you for every time you done for us.

I recently moved all 3 of my properties to this home warranty company. My first request for service: My shower is not working. Response: The piping is outdoors and as a result we do not cover that. This company is a total fraud.

Great service time and coverage. Great service call fee. Happy so far!

I had a problem with my condenser. Called CHW to file claim. First vendor wasn't knowledgeable. Lack customer service. CHW assigned another vendor. This vendor was professional and resolved the problem and made repair in one day. Excellent service.

My garage door opener stopped working. I recently purchased an agreement with Choice Warranty, so this was my first claim. When I called Choice Warranty, there was no wait time to speak to a representative. A technician was assigned and contacted me the same day. The technician diagnosed my problem and replaced the entire garage door opener for my co-pay. I was surprised that everything was brand new, they had what they needed on the truck, and a couple hours later, I had a brand new garage door opener.

I had an old issue from January that had not been resolved. The rep from Choice Home Warranty made sure that it was resolved that day or no later than 24 hrs along with waiving my deductible for the service because the technician wasn't professional along with not being truthful to me and never returning to repair my problem but thanks to choice my issue was resolved and I am now and once again a satisfied and happy customer.

I have had Choice for almost 2 years. I have made two service claims of which one repair was cover but would not fix the entire problem so I opted to replace the appliance on my own. By recently I filled a service claim and I must say I was extremely impressed with the professionalism, timeliness, and efficiency. I filled the claim and with in minutes I received an email with assigned service company. Within the hour the company contacted me. Within 4 hours they were at my house. In less than 24 hours my a/c was fixed. All for $45 and I didn't have to take any time off from work to meet the technician. The technician worked within my schedule. I am elated!!!

Repair company was at my home within 24 hrs. Replaced the motor and fixed the cables & bearings. The repairman was great, honest and worked efficiently. Thank you.

** of MAH A/C was great. He found the issues quickly, was knowledgeable, and completed job to our satisfaction.

When I was I was first shopping for home warranties I was very skeptical and expected to have a hassle with making a claim regardless of who I chose. My experience with Choice Home Warranty has so far been a very pleasant one. They were the most cost effective of all the ones I looked at and while they do have some bad reviews here and there, it appeared to mainly do with isolated cases and bad contractors. With such a big company you are bound to get some bad eggs.

Subject claim/order was taken care of expeditiously. Problem was previous work performed for heater not working was not completed correctly.