Choice Home Warranty Reviews

The customer service rep. was very helpful and attentive. My AC unit was repaired the next day. Very please with the service.

My AC is not working and I called Choice Home Warranty. Within 1 hour, they assigned an order and the AC repair shop called me within 30 minutes. We scheduled for the repair and they replaced a new PCB board and HomeChoice covered the repair without any problem.

I had issues with both my washer and dryer and a technician was assigned to come look at both for one service fee. He said he needed to order parts and both were approved quickly. I'm waiting for the parts to come in but expect them tomorrow. I am happy with the ease of scheduling and the quickness of arrival and approval.

I have been experiencing a problem with my heat pump since the beginning of March. The first technician that was sent was clueless to HVAC issues. The second tech was supposed to troubleshoot my system but didn't. This last time the professionals that were sent were a welcomed relief. Lilly LLC(Breck) diagnosed my heat pump, got it up and running properly and even found what caused the initial problem of burning smell. Breck has restored my confidence in CHW. I hope that any future experiences with CHW techs are a sign that are as good or better as this one with Breck and Lilly LLC.

Water Heater is back. Great work, thank you.

The repairman showed on schedule. He was very professional and polite as well as knowledgeable. I would recommend this service.

I wish you had service people in San Angelo. The 50 miles radius idea for service people doesn't cut it when your service person is a distance away. And it's the only service for that small town, they are less likely to make a run to me 30 miles away and service the hometown. I called my own serviceman because your person never called me. I saw in my contract where rust was not cover but I could find nothing on the drain. Your company treat me fairly. Because it was the first claim the representative said they were going to reimburse me $40.00 of the $85.00 receipt I submitted.

After logging my repair need, I was assigned a repair technician the next business day. He was friendly and knowledgeable and was able to fix the issue.

The technician was very professional and appeared to know what he was doing. He came in and worked on repairing my washer. I was disappointed with the supervisor at Choice Home Warranty who initially did not want to pay for the part. I called back after being disconnected. I talked with someone who appeared to know that the part was not the door. It all was taken care and I hope to be a customer for a long time.

I submitted a review from a phone conversation that was placed on 5/31/2015. The salesperson was rude as I tried explaining at this time I was only shopping around. When he was not satisfied with the call, he hung up on me. I have received numerous calls from a New Jersey randomized caller ID, which means I cannot block the calls since it continuously changes. I just received one from a salesman at 09:26am that wants to give me even more discounts for a company I cannot support. CHW also deleted my original post on 5/31/2015 for the original sales call. No wonder CHW rating is 4+ stars, someone is deleting the reviews.

I made 2 claims within 2 months for my AC. The first claim resulted in a tech adding freon but telling me I had a leak but he wasn't allowed to fix it. The second claim, I cancelled and opted to have my AC repaired by a company who would ACTUALLY fix it and not give me the run around. Choice Home Warranty told me that I could submit a reimbursement claim. My AC was under manufacturer warranty and the parts were covered; however the labor and freon was not covered and I paid $1035. Choice denied the reimbursement based on their not covering warrantied items but labor and freon wasn't under warranty... only the evaporator coil. They offered me a $33.75 (one month credit of the contract). I regret choosing Choice Home Warranty and as a result of my dissatisfaction have cancelled my Choice Home Warranty contract today.

The heater was not shutting down once the set temperature was reached. I had to turn off the breakers in order to shut down the heater. Once I called CHW, Go Green tech came next day. He replaced a part and system was up and running.

Very prompt service getting air conditioner working within 24 hrs. of submitting claim.

I had to pay the service man myself and sent you the receipt. I got a phone call to let me know I would be reimbursed. Thanks.

Repaired my air conditioner to my satisfaction and repairing tech was excellent. I highly recommend him.

CHW contractor kept his promise, he had to service customers in order as assigned And kept me informed that my service if ok would be provided that night. He rang my doorbell at 11:00 pm and satisfactorily completed CHW service late at night, above and beyond normal working hours. OUTSTANDING SERVICE - A CHW GEM. Kindest Regards, very satisfied customer.

Service and promptness were excellent. One visit took care of the problem.

They came as scheduled. Quickly diagnosed the problem and fixed it. Very pleased.

A company was assigned quickly, even after hours and we received a follow up email a couple days later to check up. You have the customer in mind!

Our AC went, we called Choice Warranty. We then given the name of the company that we would be contacting to repair our unit. Jenn-Air came out, did our repairs and were extremely professional and pleasant. Thank you Choice Warranty for the great service you provide for us clients.

I call about my issue and was call in minutes to set up time for service. Serviceman came told me my problem order parts and I was up in no time. He told me it might take two days but work hard got the part overnight and I was up the next morning. Thank you so much.

You did a good job.

The tech was very helpful and Courteous.

I had a AC service tech come out and do a cleaning on my system. While he was in the middle of cleaning my system he noticed something wrong with my AC. I called CHW and they opened a job order with the same company that performing my AC service. The next day my AC was running smoothly and the house was cooler than ever. This was the first job order we opened with CHW and had zero issues or heartache.

Repair of pool filter - Very good experience with Choice Home Warranty. Timely service and customer service representatives were very easy to work with. I would recommend Choice to all of my friends.

Had a AC problem. They were great fixing it.

I called Choice Home Warranty. Tech. came, can't find the problem. I help him to find out the problem. That was the solenoid valve inside the unit itself. Tech. walked out in few minutes. Choice Home called me and said that is not covered because solenoid valve. I told this is the part of the unit. They did not take it. Winter time I brought a valve and replaced myself keeping the old one for proof. Another time refrigerator not working. Tech. came, figure out the problem. Temporarily fix it right away. Was a heater in the evaporator coil. He ordered the parts came back in 2 weeks and replaced it.

I am very pleased with my CHW service. They were responsive, knowledgeable and efficient.

Totally enjoyed your technician. He answered my questions and think I just found my new annual maintenance guy!

I went online and was contacted by ** - he helped me set up both hoes with contracts: TOTAL CARE PLUS ADDITIONAL ITEMS ON BOTH. Great CS skills and telephone etiquette. TWO CONTRACTS after telling him that I has AMERICAN HOME SHIELD and no desire to stay with them - as they quoted me one amount yet charged my card a DRAMATIC INCREASE (I had been with them for 3 days, no service calls or claims) - just checked my credit card balance and almost had heart failure. The only issue I had (and I WRITE EVERYTHING DOWN) - all my appliances were working just fine and to full capacity - I was not told that (his only hiccup) the contract took 30 days to activate YET I paid in advance in full on my credit card. MUCH BETTER RATES AND OUT-OF-POCKET COST (800.00 VS. 475.00 AND 75.00 CALL VS. 45.00). FOR THOSE OF US ON STRICT BUDGETS AND OLDER, IT IS SOMETHING WE NEED.

We had our refrigerator go out last week. Choice gave us number of the technician to call if he did not get back in 1 hour. He said he could not get back with us until Wednesday of this week because of his backlog. He gave some ideas about defrost the fridge and then plug it back in after several hours. I called the next day to let him know it was still bad. He had a cancellation the next day and was able to come and fix it by replacing the fan motor. The technician, **, was very knowledgeable and answered all of my questions. My wife and I were extremely satisfied with his work.

** from Any/All Appliance Repair is always friendly and easy to work with--he even installed someone else's circuit board so we would not have to go another day without a refrigerator. Quick service all around. Unfortunately, our stuff always seems to break down on the weekend, so the few extra days can't really be helped.

I was a bit surprised that I had to wait until Monday to first schedule an appt. It was tough at first coordinating a time, but it all worked out fine and the repairman couldn't have been nicer and efficient.

Always got the job done. Very fair company.

The technician chosen by CHW was professional and effective.

Our refrigerator was malfunctioning - the temperature was erratic. I called Choice and was given an order number and was told to wait for a call from the service people. In short order I did receive the call and setup an appointment. The repair man was prompt, courteous, and seemed knowledgeable. He replaced a sensor. Unfortunately, the problem was not solved. I called the service people again. They contacted Choice and received the okay to return and replace the "motherboard". My experience was very positive and I feel good about the support I received from Choice and the quality of service business they used to resolve my issue.

It went very well. The company contracted with Choice was an excellent company. Very thorough, very clean, very nice. I came from another warranty company that was more expensive and would not approve any repairs. Their contracted vendors were curt and always talking you into other repairs supposedly not included in the warranty. Choice Home Warranty sends you an email confirmation and then the contracted vendor (Mr. Appliance out of Carrollton, TX) sends you an email confirmation with a two hour window and a picture of the technician assigned. The technician also calls when he is on the way. Later, the vendor sends you a copy of the work order by email so you can have complete records of what was replaced. This company is a complete change from my previous company. My fees were zero because in my contract I had the first visit free. Future visits will be $45.00 per visit. Very impressed so far.

During the rain storm in Austin last weekend I had a water leakage from the master bedroom ceiling. I called Choice Home Warranty customer service at night. They opened a ticket. Early in the morning I found them assigned a company to inspect the leakage. I contacted the company for inspection. I got the guy the next day, did very good job in inspecting the issue, took some pictures, and he said he will take with CHW. The day after I checked with CHW and the claim was authorized. In 2 days I had the authorization and in 4 days I got the roof fixed. Good job CHW.

I am satisfied with the service and professional manner and the service technicians and the companies you use when service calls are made. I recommend the company to all my homeowner friends.

My AC was not getting cool and received a service call. I was told there was a leak in a coil and freon was needed in order to get the home a tad cooler until CHW approve the repair. I was told due to my unit being 13-14 years old, it was zero to none that the part would be located. CHW returned the call and said they requested pictures and they found the problem to be from corrosion which makes them not responsible. Not one time when the repairman was here did he indicate corrosion and I never saw the claimed pictures. I have had a leaking roof, they said it wasn't covered, I had plumbing issues, they said it wasn't covered. CHW pull things from the air and state "it's not covered due to." I will NEVER use CHW again and I am going to file a complaint so others don't get ripped off like I have gotten over the years!

Burner would not shut off - technician disabled the one burner so we could use the stove until part come in.

I was extremely impressed with how fast we received a call back and how nice A Man and A Pipe Wrench company. He was very professional.

Very dissapointed with this company right now. I submitted a claim because my A/C was not functioning properly. A technician was dispatched and it was determined that my system had a leak. Leak detection is not covered as stated in my policy so I paid out of pocket for the detection (no problem). Technician then spoke to Choice Home Warranty and he was given an authorization number to do the job and replace my coil, other parts not covered I would have to pay out of pocket (no problem). The next day I get a call from Choice Home Warranty stating that my claim is now being denied because my coil was dirty and prevented air flow therefore causing my system to leak. Now I am no expert but neither am I stupid. In the pictures that I have uploaded you can clearly see that my coil is not new but it is not what I or the technician considered dirty.

Buyer, beware... I had a three-year policy that expires in March of 2016. I sold my home and called to cancel my policy. They said there would be no refund. WTH? Then tried to argue that they deduct my claims against any balance if I cancel my policy. When I pushed back he said, "OK, you are right but there is still no refund." And in his words, "There is no value left there." He did however offer to extend this to my new home which I explained hadn't been purchased yet. I said, "How can you do that since my current policy doesn't have any value left?" I think you see where this is going...total rip-off. Run!!!

1st time I used Choice, I was very happy with their service. I was contacted by a local company, Empire Mechanical, who came out the next day and fixed my a/c.

Very satisfied. Plumber very good. Satisfied with promptness. Call back very prompt. Experienced workers are sent. This is the third time I have needed help. It is easier for me to know I can just call Choice Warranty and they send service tech and I just pay service charge.

Very professional company who directed my request to the appropriate service technician. My washer and dryer switch became inoperable. I live out of state and this is my rental house with incoming tenants. It was imperative to have repaired ASAP. Choice Home Warranty came through. I have recommended to friends and business acquaintances.

I have been trying to work with CHW for almost a month concerning a failing AC compressor that makes a hammering noise so loud you can hardly sleep and I get complaints from neighbors. The CHW ridiculous claim that this is not a mechanical failure and they refuse to cover it unless it blows up completely. Seems like a scam to avoid honoring their warranty claims. For the money I have already spent for this so far useless warranty I could have paid for a new compressor. First the supposed "technician" assigned never answers the phone, never calls back, never answers messages after a week of waiting. It took three days to get a hold of the second technician assigned to look into this problem. This "technician" made promises to call and discuss the problem and repair, but I never heard a word from him.

My HVAC system froze up on Sunday for the first time ever. I freaked out and could only see $$$$ signs. I immediately thought about my homeowner's warranty. I called Choice Home Warranty, was asked a few questions (just to triage the problem), and I got a call back from a Service Tech within 20 minutes. The Service Tech was very nice and ready to help get my system fixed. He came the very next day and fixed my system, and even checked for any other issues that may arise. I am very satisfied with CHW and their rolodex of contractors.

Garage door opener would not work. Called for service and before noon had a response from vendor and had contractor out the same day. It was helpful that contractor had someone on my side of town, but on Friday late to get service was great.

My water heater in the garage leaked. We noticed it was leaking because it water went through the wall and got the carpet soaking wet on the other side. I called and filed a claim. A few days later I called again to follow up on the claim and it got denied because it was the tank that was leaking. They say only components and parts are covered. I looked around and most of the companies cover tanks and will pay to replace it. I paid for a total package and it doesn't even cover replacing a water heater tank which is why most people buy these warranties because of this kind of uncertainties. For the amount that I paid for this warranty, it is not worth it. Very disappointing. Please choose carefully because there are other better companies out there that offer more.

We had a pump go out in our pool. It took about a week to have it repair and I am pleased to have it covered under Choice Warranty. The lights and the switches were working fine until the Ocean Pools tech came out and turned off the breakers and then the lights and switches never operated now!

I was very pleased with the work that was done on my clothes dryer. The repairman that was sent out was very thorough with his assessment of the problem and the repairs were completed to my satisfaction. He was very timely and completed the repairs very quickly!

We are new to home warranties, & obtained a policy on the advice of our USAA home insurance as an "extra" assurance. We narrowed it down to 2 companies, Choice Home Warranty, and 2-10. Needless to say, we should have gone with 2-10. You definitely get what you pay for, and If I could rate lower than 1 star, I would.

This was a great example of how this process should work. We pay monthly and when one of our covered appliances breaks down, we call Choice Home Warranty and they get us in touch with a service company that fixes the problem in a timely manner. Thank you! CHW.

I completed my service request online, very quick and easy. Once my request was submitted the communication was prompt. The tech that came to do the repair was professional and knowledgeable.

Technician arrived during his pre-planned window and fixed the opener. He knew what he was doing and was here and gone in 30 minutes... thanks.

Compressor on my A/C went out. Service company came out and stated that the compressor is no good (unit is 16 years old.) Choice called today to tell me that the compressor prematurely went out. And that it was not covered. But I could have another service company come out and check to make sure it was clean and there was nothing else wrong with unit and they may change their mind. In the five years I have had them They have only fixed one thing. They do not want to pay and they worm their way around paying a claim.

I recently had an issue with the repairs on my dishwasher being covered by Choice. I was not satisfied with the decision and I wrote a review. Within 30 minutes, a Choice Consumer Advocate called me and discussed the situation with me. After reviewing the issue, she was able to resolve the issue and I was very satisfied with the outcome. She was very helpful and made me feel like my opinion did matter!! I don't recall ever having a company call me immediately after a review and working to resolve the issue so that I, the customer, was happy. For this reason, I would highly recommend this company. I've had others and NEVER received this type of customer service.

They sent a technician from One Call A/C, who was very very young and inexperienced. He didn't spend hardly any time looking at my a/c and just said it was, but as long as the fan unit was running, CHW wouldn't do anything; EVEN THOUGH IT WASN'T COOLING. The technician also said, he's heard the same complaints repeatedly from customers. I called CHW's Supervisor and sure enough, they said as long as the unit is running they will not do anything. So my house is 88 degrees and I have to go out and get a window unit around my work schedule and pay to have someone install, to stop sweating. The Supervisor was also very short and difficult on the phone.

I'm so glad I bought this warranty. I will be renewing!

Dryer not making any heat and clothes were not drying.

Choice Home Warranty is excellent. Once I made my claim I received a call from the contractors within 1 hour. I actually had 2 different contractors for two different claims. They were very professional and courteous and did not make a mess. I highly recommend Choice Home Warranty. My problem was resolved before they left.

On May 28, 2015 we called Choice Home Warranty with an unexpected plumbing issue. The plumber arrived as scheduled and he immediately began work. They had to snake and replace a unit in our newer toilet. The plumber was knowable and neat. We were charged only the $45.00 co-pay for this $260.00 repair job because of our warranty. Thank you Choice!

Their sales person that I spoke with hung up on me. DO NOT USE CHOICE HOME WARRANTY.

First time using the service they offer and I have to say, I'm impressed. Not only did they get a repairman out the same day, but the $45.00 deductible that I pay is the lowest I've seen amongst the other home warranty companies. Excellent service, low cost, with no hassle!

Technician came, diagnosed the problem and was back within two days to perform the repair. A very nice young man, **, was a pleasure to work with.

I am extremely satisfied with Choice Home Warranty. I am very impressed by their rapid response to problems and their efficient customer service with constant follow-up to make sure contact with service people is made. They are totally on top of things. I have already recommended them to friends. I read many reviews of warranty companies before signing on with Choice, the majority of which were very negative, therefore making me a bit leery about warranty companies in general. Choice has proven to be above and beyond the general consensus! Thank you, Choice Home Warranty!

My A/C went out last week in Las Vegas. Choice had somebody contact me the next morning and were out to fix it later that day. Great service!

I was with the competitor (AHS) for over 10 yrs. and considered them good. When Choice Home Warranty decided to enter little ole southeast Texas, I decided to give them a shot: WOW! Tops in pricing, Tops in coverage, Tops in service (2 hr. call from contractor after requesting service), Tops in performance (had to re-schedule repair due to flood conditions in area - came the very next day) and Tops in quality contractors (parts on board, went to work immediately, completed work and on his way). Choice Home Warranty, don't change a thing and you will own the market in service warranty.

Our A/C went out two evenings ago. So we called CHW, who gave us the name and number of a contractor. We called, and by late morning the next day, we had our A/C back. There were no problems or delays. Good job!

This is the 2nd service on my oven. First time was a horrible experience. My oven is still not working, but on the 2nd service call it has been a better experience. I put my request in on Wednesday and the service man was here on Thursday. Very professional and actually got in my oven and pulled the grates and really looked through the oven. His assessment was the same as the 1st repairman. Now I am just waiting on approval from Choice and repairs being done and getting my oven working again. Only one thing -- I was told and emailed, "No service charge this time," but I still paid the repairman because I appreciated his professionalism.

I love my Choice Home Warranty Service. Whenever I call, I get prompt service without delay. In less than 30 minutes, I am referred to a service provider. That service person is always out within the next day, sometimes the same day. I love it.

AC stopped working - contacted CHW and had repair person out within 5 hrs and unit repaired and functioning well.

When our AC went out in our home I was relieved that we had a home warranty. The customer service was friendly, quick and accurate. The technician came out the next day and had us back in a cool comfortable home. Great job!

This company was so awesome and professional. They even took the time to educate me on my air conditioner.

Had an excellent experience. Air conditioning stopped working so I placed an online order for repair at about 7:00 pm on Wednesday evening. By 8:00 pm I had not only received an email and phone call from CHW telling me that a repair order had been placed with a local air conditioning contractor but I'd also heard from the contractor himself! Thursday morning 8:45 am contractor turns up, is very polite and knowledgeable, and has my repair complete (replaced a broken part) in about an hour. So, from my first online report of a problem to problem fixed and a/c working -- less than 15 hours. All I had to pay was my $45 co-payment. If anyone can beat that for service I'd like to know how.

G&M Appliance responded to the service requested. Although it did take 2 days to complete I can say I am so pleased. I didn't have any time constraint as someone might have, so if you need immediate service they might not be for you. All in all great job, wonderful people, and I am very satisfied.

My downstairs air conditioning unit didn't seem to be cooling very well. I called Choice Home Warranty and immediately contacted one of their AC people who responded within hours and came out the next day. Fortunately it was a very small issue, but they were able to troubleshoot and take care of everything. I was very satisfied with everyone in the process.

Home was not being cooled. Connectors not operating properly. Technician was very professional and service commendable.

I called to have my air conditioner fixed and it was denied. They told me the repair company said it was rusted and sent pictures. I have the pictures and the papers and nowhere does it state that. Every time I file a claim it is always denied. They just don't want to pay. Yes, they take your money but never want to pay a claim. They are LIARS!!! Don't trust them!!!

We had an issue with our pool pump not coming on and had a burning smell when it tried. Made a request and had a technician out in two days. Found and repaired problem quickly and efficiently. I was very satisfied with the process and outcome. We really appreciate knowing we have coverage and that you work with reputable repair technicians.

I was very pleased with Cube Appliance Repair. He was on time, evaluated the problem and was very nice.

I called my maintenance provider, they came out, checked everything, said I was low on Freon. They said, "It's fixed, it will shut off in a few minutes." 4 hours later, it was still running. I called, told them I still had the problem. They told me to call my Homeowners Warranty people, that they would not come back out, that it was the thermostat, to call CPS and have them replace it. I called CPS, they ran a hard reset, nothing was wrong with it. I called Choice the next morning, unfortunately it was Memorial Day weekend, but that someone would be here on Monday. The Choice contractor was here at 8 am on the following Tuesday. He was here at 8 am sharp, checked out everything, found the problem, replaced the part (capacitor) and things are great now. Thank you Choice for helping me out. All I had to pay was the service charge.

We called Choice about our garage door opener not working & the SAME day they called to set us up with a company in our area. The company came to inspect the opener the same week and installed a new opener the next week (they were not able to order parts for our old opener, so had to order a new opener). Very impressed with the quick service and the awesome company they hired to come and help us. Thank you Choice!!

I am very happy that I chose Choice Home Warranty. I had two different situations where I had to call them and both times they were on time. They were friendly and they made sure everything went as planned. They are very reasonable in cost and they offer a great range of different coverages. I am very pleased with the service I received from Choice Home Warranty.

Installation of garbage disposal - Very thorough. Job completed accurately and quickly.

After some confusion, the plumber called early Monday morning. Made an appointment at 11 a.m. Plumber arrived early, went right to work, completing the work in 30 minutes. Work was very professional and done in a workmanlike manner. Would recommend this plumber and Choice to anyone interested in a home warranty program. The repair was even done on a holiday, which I did not expect.

Intriguing Pool and Spa were absolutely professional, friendly and courteous. Thank you.

From start to finish this claim was handle quickly and professional. The contractor ** was right on time and explained everything and was able to fix problem.

The repairman was quick to respond to the claim initiated by me/Choice Warranty. Repairman was nice and seemed knowledgeable about the HVAC unit. Although he advised that my unit was "just fine", he did not leave me with any paperwork regarding my claim or service performed on that date. Thank you.

CHW processed my claim with very clear communication. Besides updates by cell phone and email, I could always check the status online. The technician arrived at my place exactly in the time window scheduled, performed the repair quickly and in a very professional way. Although the service cost was $180, I only paid $45 due to the CHW coverage.

I've had the policy about 40 days when upstairs air-conditioner quit operating. Placed service call and had to call the contractor because he didn't call. Wanted to show up in afternoon when service was promised in a.m. Choice supplied another contractor who called and showed up when promised. Repair was considered pre-existing so Choice declined to cover. We reached a compromise, and service was completed timely. Happy with the end result.

The technician came to my door within 1 hour of my call. He was very knowledgeable. Staff at Choice very courteous & cooperative. Technician determined the DW not worth repairing. Choice gave me $225.00 towards the purchase of new DW. All this happened very smoothly & had a pleasant experience. I will definitely recommend to friends. After all this kind of supplemental coverage is the need in the modern house living style.

My Air-condition machine was making noise. Mechanic came and repaired it using no material. With hands he fixed vent and noise is gone. Within 20 minutes, job done.

** service did an excellent job. Very quick and timely.

My experience from the time I made the phone call to Choice warranty to have my oven and microwave checked, I was immediately given the name of the company Alvic Appliance that would be coming out for the service call and a work order number. The lady I talked to was very friendly and made me feel very comfortable with the call. The company that serviced my appliances were out in two days, courteous and full of knowledge. I could not have asked for a better experience. Thank you Choice Warranty.

Microwave repair - Technician was professional and diagnosed the problem in a short amount of time. He then corrected the problem immediately. Great service. Thank you.

The turn around time from placing the request to receiving a call back from the plumber was exceptional. I was able to get an appointment that same day and had my hot water heater in place for evening showers.

The process of submitting a claim and getting a response was smooth and easy. I was skeptical, but after a few minor questions, everything went as clock work. When the repairman came out, it was exactly as stated for the fees. I was very pleased with the service.

The vendor was prompt and responded sooner than anticipated. He was able to repair the part quickly and efficiently. I was only without my central air for one night. He was courteous and quick to assess the situation. I am very pleased with my experience with Choice Warranty.

Heating and Air Conditioning not working. Because there is no identification on the unit, they were offering to write a check for $250. I said NO, give me time to locate a model or serial number and I'll get back to you so you can order the part and install the part which I AM ABSOLUTELY SURE WILL COST MORE THAN $250. They have agreed. Wish me LUCK!

Had dishwasher problem. Service suggested but they did not respond to calls. Choice very quick to get me connected with another provider. Very prompt, satisfactory service.

We needed repair for a leaking toilet. We tried to repair and had actually paid someone to fix it but it still leaked. We called Choice and someone called us soon after and came the next day on time and fixed the problem. Very satisfied!!

Two day after my contract went into effect, my garage door would not open. I called the toll free number and within 24 hours the garage door repair company called me and they came out the same day. Very courteous and professional. In fact he came back the next day with the part he needed. (And that was on a Saturday.) Very happy with the prompt service I received and have passed along the phone number for Choice Home Warranty to several of my neighbors.

Have attempted 3 different claims with this company and always a hassle and some excuse not to pay... this time we were totally and purposely mislead on how to handle a problem on a holiday weekend... we were misinformed and deliberately not told things and sat on hold for half hour several times as well as an email that was never responded to. I will be sure to get the word out through social media etc. as well as dispute the policy charge with my credit card.

The repair company sent out was not helpful. The woman in the office said that she could not find a replacement part online. I called an appliance part company right here in Las Vegas, took pictures of what the clock looked like on my stove. Drove to the store and they had the part. Exactly what I needed. I am not fond of doing the leg work for a company when it was so easy to find. All they needed to do was put in some effort. Your customer service took care of the problem to my satisfaction. We worked together to get a nice outcome. Now I am just waiting for the repair company to give me a call to set up the time for them to make the necessary repair.

Clothes washer locked up. Technician determined it was the main bearing. Replaced bearing and washer works perfectly. Technician was very thorough and clean. There was no oil, grease or anything left when he was gone. He was very polite and well mannered. Thank you for your service.

The service I received was great and on time!

Called Erdoesy home appliances repair and he was able to schedule me in a timely fashion that I was satisfied with. He came out, checked out the problem and realized that a part was needed for the repair. He immediately got approval and ordered the part and was here the next morning to fix the machine. It was up and running within twenty four hours of his first visit. He was courteous and very tidy with his work and his cleanup. I would definitely recommend Choice based on this service call and your the efficient way that Choice handled my claim.

Had a high end $850.00 Kenmore Elite dishwasher that stopped working. Choice decided to pay me for the dishwasher rather than to repair. They are sending me a check to help defray the cost of buying a new dishwasher. Not what I paid for the dishwasher when new, but a fair price considering its age.

Claim team and one of supervisors, **, handled me in the very fair manner.

The claim with Choice was handled very professional and quickly. From the first call to make the claim to the end, the technician that came out to fix it was very courteous and very professional. Great experience!

Had a good experience for the repair service. Thanks.

Refrigerator not working but the freezer section is OK. A quick temporary fix was made and a new part was ordered for replacement.

I have received excellent service from this company. Thanks.

When star 5 Plumbing came, ** was very polite and fixed the problem perfectly. I would highly recommend him for any plumbing needs.

Choice divides the plumbing issues into drain stoppage and plumbing system. So if you have drain line stoppage and leaking sink, you will need to file 2 claims and pay 2 service fees. I think the policy is ridiculous. If both claims get assigned to the same service company, then one service fee will be waived. Other than that, the plumber came out pretty quick and fixed the problem.

Refrigerator internal water leak - Our repairman ** did an excellent job in diagnostics and informing us of the problem. The follow-up repair was done in a timely matter and ** made extra efforts in providing quality repairs as soon as the parts arrived. I have recommended this service to another family last week and will do so in the future.

I called Choice Home Warranty to send a garage door repair company to my home. The next day they were there. Of course, as with a car mechanic and your car, when they were there the door worked fine but they checked it out. They came two more times and now it works fine. Choice Home Warranty has excellent companies that work with them. They work till the problem is resolved.

Needed Central Air repair, and what needed fixing wasn't covered. Choice offered to pay more than half; very happy about that. Only thing stopping 5 stars was the inconsistency of the repair man chosen; had to call the company several times to get him to return my call and it took him about 2 weeks to do a job he could've completed in less than 1. I also took off work the day he said he would come between 10-2; he called at 1:50 and said he's an hour away, so I wasted a sick day. All in all, Choice did an excellent job. Just not too pleased with this repair man, but my AC is working now so that might be a push. Customer service was great though and very helpful!!

I am so happy with the service performed. Everything was prompt, and on time and then it was taken care of and we are back to having everything working as we had hoped. I also love that Choice checked on us to make sure that we were happy with our service and that it was being done.

The service and promptness of the service technician were beyond compare. They wasted no time getting in and finding out what needed to be done and proceeding doing the task at hand!!! But one that I question why was two technician (separately) for same job. I am a novice at this but aren't garbage disposal and dishwashers the same type of repairmen? Other that I raved about service and recommended to friends and family!! I wish that I could have said this about another well service I dealt with!!! CHOICE YOU WERE GREAT!!!

I was contacted within an hour of my service call by the contractor. The company scheduled an appointment within 24 hrs. All problems were resolved in a timely manner.

Furnace repair: Man that did the repair was very friendly and took pride in work. He stayed until the unit was working properly.

Technician found that the tub was cracked and we needed a new washing machine.

After a 4 day period (your Co. had a problem finding someone in our area), a technician made an appt with us and arrived on time. They were nice, polite and seemed knowledgeable. I would use them again.

Contacted CHW by phone. First service company dispatched could not respond for a week due to personnel training issue. Called CHW back to report this delay and they dispatched another service company who arrived the next day and identified the problem. Part was ordered and repair completed upon part arrival. CHW reps were professional and responsive to my request. This was my first service request and I am very pleased with CHW.

CSR took claim and sent Sears out and 1st man came and said work order was not filled out correct and he left. I called Choice Home Warranty back and the lady on the phone went above and beyond. She had Sears back out same day and then he had what was needed to fix my dryer. I am so happy that Choice Home Warranty is my first choice for the warranty on my home. I would recommend this company to any home owner.

Choice let me find a contractor to speed up my repair. The contractor contacted Choice for an authorization number on my claim. Choice contacted me and said repair was approved. The repair was completed and I was very satisfied. I paid contractor in full and Choice will reimburse me. Thanks again for this service.

Called in the morning. I received an email within minutes with a contact number for a plumber. By mid afternoon I had a plumber fixing the problem and they showed up earlier than expected. The diagnosis was a leak in the garbage disposal. He replaced the old GD with a new GD. Totally satisfied 100% with Choice Home Warranty. Thank you :)

The customer service employees were awesome, **. Thank you for following up and getting my washer scheduled to be fixed. Employees that beyond and above and willing to help the customer. Thanks again..

Our air conditioner started blowing hot air. I contact CHW and they referred me to an AC company. This company was not able to help me right away. I called back to CHW and they referred me to another company who was able to come out the next morning. We have cold air once again. Thanks CHW!

I am extremely pleased that I made the right choice with Choice Home Warranty. The customer service is superb, the contractors are excellent and the value is undeniably unbeatable. No other home warranty can even come close! I highly recommend CHW.

Had worked done on air ducts. Complained that it was not exposed to weather. Finally they agreed to pay $250.00. Contractor sent paperwork in but nothing yet. Been several months. If you take high blood pressure medicine don't get this company.

Quick service that was accurate and done well. Thanks for getting the repair done very quickly!!

The technician was very professional, knowledgeable and quick.

While it took 2 days for the contractor to schedule an appt, I was very happy that it was taken care of and now the a/c is working great.

This is the best service I have ever had. Kintex Plumbing hires great people who really know their business. Quick, polite, and went beyond the initial service call. Who could ask for anything better? Thank you.

I specially asked the salesman if they had a $ limitation on appliances because I have high end units. He said NO. I read the limitations in the contract and they do have a $1,000 per unit.

My First Claim: The response from submitting a claim on my garbage disposal was very quick. The contractor dispatched was very professional and knowledgeable. The problem was diagnosed, and the unit was replaced in no time.

My air conditioner stopped cooling and I had to call CHW to request a claim. They contacted me right away with a tech. The tech that was assigned did not service my area so I had to call back and was offered the reimbursement option which I took them up on. The agents very professional and helpful.

My microwave was not heating. The technician came out to repair it said the part to replace was greater than the value of the microwave. The technician was very knowledgeable and very polite. Choice Home call me the following day - told me the same thing that the price of the part was greater than the value of the microwave so they are sending me a check to replace the microwave.

My garage door opening stopped working and need to be replaced. The technician - ** was awesome!!!

** came and fixed my stove burner. He was fast and friendly. I would use him again.

My experience would have been perfect if it hadn't been the 2nd call for this appliance. The 1st claim # was **. He did not determine the real problem so the dryer then stopped working completely!

My tenant, on March 17, 2015, first reported an oven-microwave wall unit not turning off completely when he came back from work, almost causing fire. So I called the CHW and repairman came by couple days later. The repair man told us the appliance is old (little over 10 years) and GE ceased to produce its parts, therefore the whole unit needed to be replaced, and CHW didn't respond nor call us and let us know what they are going to do. Finally wait a several days I called them, and they gave me an options: Buy-outs - $350 or waiting till April to them to find a parts. First week of April and almost every week or so I called them the progress and they kept saying no updates and at the end of April, I get mad at them and tell them do something about it as they promised, because my tenant wasn't happy about not having the oven at home.

Air conditioning claim - Initially it was somewhat hard to schedule the initial appointment but Horatio Services LLC took care of the problem really fast. Thank you, we appreciated.

CHW handled this transaction perfectly. The technician was great too. Good job. I know we selected the right company!

I had to have family member take time off work otherwise excellent service.

My washing machine started acting up on a Sunday. I filed the claim online. Choice promptly assigned it and they called. The company came out diagnosed the problem and told us the part was $350. Choice immediately approved and the appliance repair fixed our machine.

Very satisfied.

We filed a claim for the compressor icing up on 5/10/2015. As usual we had a claim number and the service technician was there within 24 hrs but at 4:30 PM Pacific time. Choice Home Warranty's claims approval line closes at 5:00 PM eastern time. Our service technician stated that the unit was worn out and it wasn't economical to repair. They submitted another claim to Choice Home Warranty for repair/replacement of the compressor unit. 5/12/2015 Choice Home Warranty sent us a message that they were working on getting a repair technician assigned. 5/19/2015 we received an email from Choice Home Warranty asking us to call them ASAP in regards to the repair. On 20 May 2015 I called the number they asked us to call.

I am extremely impressed by Choice Home Warranty. I have had two problems with my fridge in the past in regards to cooling. The same technician (Francois Services) was assigned but they have not done a great job. Choice Home Warranty realized this technician has been living up to their good name and removed them from the claim service and reassigned a more competent technician to fix my fridge. Eventually, it was decided that the fridge could not be fixed and Choice Home Warranty offered me $450 which was fairly generous. I appreciate the quick contact and great customer service.

I live in Knoxville but have a rental property in Antioch, TN. This repair was for my rental condo. My tenant said the air was not cooking properly. I contacted Choice Home Warranty. They sent a repairman out the next day, my tenant met them and the air system needed a new start cap and some Freon. It's working much better now and thankfully the repair was not something more extensive.

When using my new LG washer the drain was stopped up and the water flooded my laundry room. I called Choice Home Warranty to send a repairman out. He came out and snaked the drain, now I'm back to work.

The AC unit was not cooling the house. So we filed a claim which was responded by emails instantly. Claim was assigned to the local processor and the response was very good from both parties involved in fixing the issue. Choice Warranty is really awesome in customer service and their contracts are very apt in response and knowledgeable in fixing the issue.

The technician arrived on time and quickly diagnosed my problem, called in for approval and had my dryer fixed in a timely manner. I was very impressed when he vacuumed and cleaned his work area. I will recommend CHW to my friends and business associates.

Air was not cooling. Tech dispatched the next morning. Very friendly and efficient. Job was done perfectly. We were very happy with this service, from Choice Home Warranty to the company dispatched.

The tech arrived on Saturday but needed to order parts on Monday. However, it was determined that the repair costs were more than the microwave was worth. So, I was provided a settlement replacement cost and I accepted the offer. The Service Rep was very nice and explained everything!

Service was excellent. Service man was only here for a few minutes but did the job accurately. Great customer service.

Your claims representatives are second to none with the service and attention to my issue.

I submit a claim around noon. Less than 30 min. later I got a call from the plumbing co. A Technician was here in about 40. The Technician was here in 30 min. or so. The employee was in uniform and showing his name. He did his job fast and left the area clean. He was really professional and polite. I feel this is the best service I ever had. Thanks CHW and RK Plumbing.... keep it up with the good work.

On April 8, 2014 my air conditioning unit was freezing. Service was quick and without delay. Customer service was great and very professional. Technician completed job to restore my air conditioning unit.

Brian's Plumbing called the evening of my repair request, set an appointment for the next day, called 20 minutes ahead of arrival and fixed both sink and toilet issues very rapidly. The men were very nice, knowledgeable, and informative. That's the fastest I've ever had a plumbing problem solved. Thanks!!

After receiving 4" of rain, our basement sump pump went out. Of course it was on a weekend. We pumped water out with our wet/dry vac all night long and into the morning. I logged a claim on the internet the night it happened and received a message back that the claim had been turned over to a service provider. We knew they would not contact us for an appointment before Monday and more rain was on the way. So when the hardware store opened my husband was there to buy a new sump pump which he was able to install himself.

CHW gave me the name and phone number of the service company. The service company called within a couple of hours on Friday and scheduled the appointment for Monday. We discussed details and he showed up when he was supposed to and fixed my problem. Everything worked the way it is supposed to work. A good experience!

I had a problem with my ac not cooling and they came out in less than 24 hrs to fix the problem. Living in Texas this is super important to have our ac.

I am completely happy with Choice Home Warranty! The response on more than one occasion was quick and easy! I've made two claims and both times the technicians were on time and very polite!

Fast service. No extra charge!

I'm pleased with how fast this matter was resolved in replacing my broken microwave... It wasn't worth the cost of repairs so Choice Home Warranty gave me the cost of the repairs towards my purchasing a new one... Thanks.

Currently just bought First American Home warranty. Not happy. Takes up to 30 mins to get through for both me and the service company. Finally got a direct number but only good week days. After getting approval takes 72 hrs for A/C company to send tech. Part of problem A/C company one hour away. Looked into Choice Home warranty. Depending on review website good to bad--Yelp one star, Home Warranty Review.com 4 star, My3Cents.com 1 star. Called Choice and started to ask questions like replacement, vs buy out. All of a sudden salesman was too busy to answer question. Forget it. According to Home Warranty.com Home Service has the highest rating.

They contacted me within 24 hours. I was impressed as the old warranty company we had stressed they did this but never did. Someone was working on our issues within a day or 2. We are very pleased with Choice.

The repairman arrived and began immediately to fix the fan. He was able to get it to run but it did not continue running. He called Choice Home Warranty and got permission to get a new fan and he installed it. It is running beautifully now.

Good and reliable service.

Had a leak under kitchen sink. Kintex came out a few hours after contacting, recognized the problem and fixed it within 30 minutes.

Service person was fast to respond, and had my air up and running in an hour or so, very happy with the service. Thank you.

The whole repair experience with Choice Warranty was excellent. Within an hour of placing the claim with Choice, I received a call from ** the repairman. He was cordial and professional. We agreed on a Monday 8:00 AM appointment. He arrived at 7:55 AM and was a pleasure to work with. He got our unit working again in less than 45 minutes and made a few recommendations on how to improve our HVAC performance. ** was very courteous and pleasant to talk with. I highly recommend the service.

My pool pump was making a crazy noise. I call Choice Home Warranty. Within 12 hours they had a very capable tech come to inspect my pump. Unfortunately I need a whole new one and my coverage was limited. But it was well worth it. I would recommend Choice Home. Very professional and fast.

When to my air conditioner stopped working, I called for service. They told me it had a leak that in order to run a test on the I had to paid to have done. They don't cover the leak test. Which is the only way to tell what is wrong with it, so I paid. Then, they tell me they don't cover the problem since it had a leak. Do yourself a favor and don't even think about getting a contract with them. Choice Home Warranty go out of their way not to pay.

My dishwasher was malfunctioning. Choice Home Warranty's decision was that it would be too expensive to repair, so I was given an allowance toward a replacement dishwasher. The comparable stainless steel replacement exceeded the allowance, in addition to the cost of the service call.

I have a property covered by a CHW policy and have been trying to get AC servicing completed. The first technician they assigned never showed up to perform an assessment. The second came for the assessment and never followed up after. It's now been more than a week with hot humid weather, and I have no solution in sight. I'm disappointed in the quality of technicians they work with. It's not a great option, but I'm considering finding someone on my own and going through a lengthy reimbursement process. I've spent hours of my time on this, and I anticipate spending hours more. This is not the way to do business, and I will not use these folks for my other properties.

Garage door opener - Online repair request. Contractor called quickly. Explained problem. They called CHW who authorized a replacement opener. Excellent service by all.

I am so IMPRESSED with the quick response from Choice Home Warranty. I had no problems and have am so happy we made the home warranty purchase.

Our service requests are always responded to in an efficient and timely manner. The service companies are pleasant and seem to correct the issue within a very short amount of time. After 3 years, we are very pleased with this company.

Very quick to respond, very professional and very efficient. Overall I am very happy with the service that was provided along with the low deductible. Living in Arizona it is always nice to have a service that is fast, affordable and good. I would highly recommend this warranty.

There was a slight delay in finding service person as initial company had limitations in their service. The subsequent service man did a great job.

Contacted Choice Home Warranty to put in a claim. They were real quick about turn around time with a service company. We set up an appointment and had our washer repaired.

If you're considering buying a home warranty, I highly recommend you DO NOT BUY from CHW. This company goes out of its way to NOT PAY a claim. In good faith, I purchased coverage for my home, which includes all systems (HVAC, etc.) and appliances. If you read the policy documents closely, you'll see that CHW has figured out what fails most and excludes it from coverage. My first attempted claim was for a microwave that had the door stuck closed (with a dish of food in it). Turns out that the handle mechanism broke. Guess what!! The door handle or anything to do with the door isn't covered.

Dryer and Refrigerator - Excellent service through the entire process. Courteous and helpful experience when calling about my problem. The service company promptly called to schedule an appointment and once they arrived at my house, the entire project only took a little over an hour for both appliances - very impressive. The repairman was very courteous. Extremely pleased and impressed with Choice Home Warranty so far!!!

I called Choice warranty about toilet stoppage, sink stoppage & a leak from my bathroom leaking into my kitchen ceiling. They sent a plumber. I am in Delaware but they send plumber that is 3 hours away in New York. By the time he gets to me at 11 he really does not want to be bother with leak that is happening in my kitchen. He fixes the toilet stoppage & the sink stoppage but now I have paid my $60 service fee & still do not have my leak fixed. He cut out the ceiling but said it is not cover - all pipe should be cover. I did not care if he could not repair dry wall just need leak to stop. Normally when cutting out drywall they do even cut. He just tore it out so cannot reuse. He was not too pleasant. This is what you get when they don't get someone local to do the work. Very dissatisfied. I called Saturday after off from work - on hold 30 minutes then tried back. Got recording they are closed.

Everything was extremely punctual. The garage door was fixed in about 30 min. Highly recommended.

Choice Home Warranty was extremely helpful over the phone helping set up my online account and entering my claim. The company sent out to do the repairs was extremely professional, on time and exceptionally friendly. I would recommend this warranty company and the company sent out!!!

No power to part of home - Has been fixed.

MY AC WENT OFF IN THE HOT TX WEATHER. Notified customer service and within 2 hrs, I received a call from Air Cool - ** who assured me that he could make it same day but late. I didn't have a problem with that because that worked out perfect for me. My AC was up and running within 15 minutes of his arrival and as he gave me his receipt, he said "Do not hesitate to call my number if you have further problems with your AC." Very Reassuring!!!! Love CHW. Outstanding!! My years with First American were nightmare years.

I have been a Choice customer for several months. Every time I've called always gotten great service. The representatives were always very courteous.

Good quick service.

To all future/prospective customer, I want you to read this review before you decide to get home warranty through this company. I am an actual customer and I have made the biggest mistake ever and totally regret about this company. They will not pay for your claim. They will find a way not to pay the claim. They will make a lot of excuses not to pay the claim. I am telling the truth and nothing but the truth. Please buy somewhere else if you don't want any regret at the end. I have learned that people who make a good reviews are either working with them or related to them to get customers. People who made bad reviews are the actual customers like me based on our experience. Don't get hook for their false statement that everything is covered...ya, right! Again, I am an actual customer and I am telling the truth based on my experience. I am trying to save you money and stress.

Having Choice Warranty has taken a major burden off my shoulders. As a widow on a fixed budget, I know I can call to have my home appliances repaired quickly and affordably. Thank you Choice!

Tech showed up on the same day I filed the dishwasher claim with Choice Home Warranty, and they followed up via email and by phone about claim result. Great customer service that gives a peace of mind that the appliances are covered with a company that doesn't leave the customers behind.