Choice Home Warranty Reviews

I chose Choice because I was dissatisfied with my prior home warranty company. Even though I have only had two service calls, I have received prompt and professional responses from the customer service reps to the technicians. All repairs were done within a 24-hour window. Love that! I would highly recommend Choice Home Warranty.

Was Saturday, July 18th 2015. I did submit my claim and CHW team did everything possible to fix my air conditioning. By Tuesday, technician came and fix.

I had an A/C unit freeze up and needed help quick. I live in Arizona and the average temp right now is 110 July 20th. Quick professional service... My A/C was up and running in about 28 hours after it died. Thanks Choice.

The service person that was sent out was quick, on time, very professional, and finished the job quickly.

I was given a referral and called. Was contacted right away by Vick's Appliance Service and the problem fixed. I really appreciated the prompt and good service.

I use Choice Home Warranty for the first time on Tuesday. My air conditioning had stop work about 9pm that evening. I call Choice Home Warranty leery how they can help me that late in the evening. I spoke to their service representative who was very professional and caring, who took my information and said, "We will call you once your claim is process." All I could think to myself it's going to be a hot week or longer. All I could think of doing was getting my family together (three children, ages one to three) and staying with family. To my amazement, Choice Home Warranty got in touch with early in the morning and my air conditioning was up and working by noon. The repairman was professional and courteous. Great Service. Will recommend this service to friends and family and strangers. Thank You Choice Home Warranty.

Be careful: Choice Home Warranty is a scam!!! They refuse to pay the companies that come out for the claims and they refuse to pay for the claim and offered us $300.00 for a $1300 washer that was less than 3 years old. When I got the plan it cost $1250 for 3 years. When I canceled the policy they prorated the plan to $59.00 per month of the 10 months we had the policy. The service fee on the dryer claim was $400.00 and they charged us that fee and an additional fee of $50.00. So for my $1250.00, I will receive back $200.00. WHAT A RACKET and I am not the only person taken to the cleaners.

Rainey Day Climate Control Company responded within one hour and dispatched service quickly. Parts were ordered and installed within 48 hrs. The technician Robert was very knowledgeable and friendly. The system is now working perfectly.

I have had this product for three years six months and am very happy with the service they supplied. Purchasing the service for a three year period, was much lower than the one year price, plus they added six months to the service. Also the service charge fee is considerably less than other home services I checked on. I've had a good experience with Home Choice and would recommend it everyone.

First serviceman sent Wed. did not diagnose the problem and lied to you about what was wrong with our A/C. The back and forth calls getting our problem resolved was exhausting as for our A/C was out Wed. and until 5:00 PM Thurs. When the second serviceman was sent to us from Sheerkahn Services (Sub Contractor) who diagnosed the problem in one minute changed a Capacitor and everything works fine. Do not use Jamerds Engineering on any of your A/C jobs in the future.

On the evening of July 16th 2015 I submitted a request for a/c service online and received a claim #. Shortly before 8 am the next morning I received a call from CHW with instructions to call Family Heating & Air to set up an appointment for service. Before I could make that call I received a call from Family Heating & Air stating they would be at my home at 9 am. I met the serviceman at 9 am and he determined that the A/C was low on Freon. He and his assistant recharged the unit with the needed Freon, tightened a valve that was leaking, and made sure the unit was running to my satisfaction. The entire repair was completed quickly and efficiently. I am very pleased and will continue recommending CHW to family and friends.

Very satisfactory as a first time user. Customer service was excellent and the technician they sent to my home (Taylor Mechanical) was efficient, clean and worked very hard.

If you have a tiny repair, you "might" be ok. But anything major, they will blame the issue on you and deny your claim. They say you should have maintained the product... as if you're a professional. No need for me to go into lengthy details, it's all been said about this scamming company and their horrible customer service reps/contracted repairmen 10,0000 times on these review boards. I warn you, they will find a way to deny any major claim and there's nothing you can do. Oh and the workers that arrive, always late, will add on fees that just happen to been missed ahead of time. Pay a little more and use a real company please.

They came right out and fix the air unit.

Claim was put in on 7/16, it was assigned on 7/17 and we made an appt. for the 21st. The technician was very quick after he identified that the disposal need to be replaced. We were very satisfied.

My A/C went out on one of the hottest weekends of the year. I contacted Choice immediately and within hour a repair services was in touch with us. They made every attempt to come over the weekend, but was at my house at 8am Monday morning. The technician put my frustration to ease. Choice Home Warranty saved me a fortune! Thanks.

I had talked with a agent for the company and she quickly took my information. She told me who would be calling me and would send e-mail with information. Before I received her email the company had called me and was here within thirty minutes and it took him about a little over an hour everything was working again.

I am very happy with the services from CHW. I have had 3 services called for central air, sink disposal, and garage door problems. All have fixed good without problem again. I am very satisfy with CHW services.

We called in for service and BNB HVAC came replaced a capacitator but unfortunately the fan stopped working but Choice immediately sent them again. They ordered the part and tomorrow they will replace the fan.

I have used your services 3 times. For the first 2, excellent performance. This time, not as great. I was given the name of a company that later refused to come out due to some kind of conflict with you. By the 2nd company I was told they no longer service garage doors. Finally, the next day, I was given a company that ended up doing the repair. When the technician came, around 4.45 pm, he had to call in for authorization. Both he and I ended up trying to reach someone for at least an hour to no avail. He had to leave without being able to do the job. When I called the next day, the customer service rep. denied there had been a phone problem. The job eventually got done, but with a lot of hassle. But, as I said before, my previous experiences have been great, so I have high hopes of something like this not happening again.

Service was outstanding. Problem was rapidly diagnosed and efficiently remedied. High degree of professionalism and outstanding work. Reliability was obvious, as was on-time arrival for the appointment. Unqualified recommendation.

The wait to get a technician to do the air condition took 1/2 day but considering the heat and probably how much work they have during these times it got resolved pretty quickly. Thanks.

Every call to Choice Home Warranty has been a positive experience. Emails and calls and just being kept informed on claims and their status is awesome. Very professional and technicians sent out to home have been very friendly and prompt!!!

Very efficient and courteous. They answered every question, did not put me on hold. They are very upfront and help you resolve your problems. When I called my claim they immediately found a company for me. I would highly recommend Choice.

The AC system fan was not running. The air was hot and it was over 100 heat index. I called late in the evening and the AC repair company called me the next morning. I set an appointment and he diagnosed it and got an approval on the part and in no time my AC was working!! Turnaround time was great.

The service was easy to set up. The serviceman was on time. The toilet was fixed without any issues.

I had washer repair with Choice and the repairman was very professional and fixed the problems very promptly.

Repairman was prompt, even w/ a 35 mile drive and arrived early evening rather than going home. I was very pleased w/ his quick analysis of the problem and the repair made. I would recommend him and hope he would make a next repair, if needed. Thank you for your great service.

The electrician showed up promptly, even on a Saturday. The item was not covered, but he was very helpful in assuring the problem was not an issue.

Wonderful. Very happy.

My dryer sounded like metal against metal so I called Choice and the same day an appt. was set up. The techs arrived the following week and had all the parts they needed to fix the problem and fixed it that day. It was the Sears Blue Crew and they were very professional and polite. Thanks Choice.

My AC broke about a month after I got my warranty. The tech they sent out the first time did not fix the issue, and we couldn't get him to come back out, probably because he was located an hour away. Finally got another tech out. They denied the claim due to "equipment was not properly maintained." Although I have only been in my house 7 months. Not happy at this point.

I read some of the reviews on CHW and it looked like a good deal so I signed up. The next day I had more time and read more reviews and more information into their policy. I decided I did not want the policy so I emailed to have it cancelled. I received a phone call from Nathan who advised me they would offer me a free service call if I did not cancel. I told him I still wanted to cancel and he got very ugly with me, saying the weirdest stuff to try to get me to stay. Well two weeks have gone by and they processed the policy despite my wishes. I called to cancel again and they hung up on me. The third time I called they said they would cancel but asked what they could do to get me to stay. Um.... I cancelled my policy already. You processed it and charged my CC despite my wishes and you want me to "stay" with you?? Um no!

CHW came out the next day and fix my AC and water heater. Very happy I made the choice to chose CHW. Very satisfied.

Called Sunday with my garage door opener broke. Tuesday the tech came out and had the part in stock to fix my opener. Awesome service.

A/C went out on a Saturday. I reported on Monday (which is bad on me as could have done so on Saturday as 24/7 availability) and immediately received response from Choice Warranty. Repair tech came on Wednesday & found problem. It took another 7 days to finalize (I understand I was put at back of work as I had put window unit in to cool until repaired & they took others in front). Not really happy with the 7 days on A/C firm but work was good and professional. In any transaction, the real answer is would you do it again and I would take the Choice Warranty again so therefore recommend them. They did their part and paid as contracted. What more should anyone expect.

This is the first time I ever had a home warranty plan. Probably because it's my first time owning a home. Most of my neighbors have Choice Home Warranty. So I decided to get the plan. I have no regrets so far and will recommend them to others. Each department from sales to customer service to the company that they sent out has been outstanding, courteous and kind. The company that did the repairs on our A/C was Just Cooling and that got it right the first time. Keep up the good work!

At the first part of the claim, I had an issue because the rep said my claim was pre-existing because I had only had coverage for a few days. I asked what the 30-day waiting policy was for and that obviously, the condition could not have been pre-existing at the time I took out the coverage, which was over 30 days prior to the claim. They reconsidered and covered the claim and I was one happy customer. Thanks!

My washer and dryer both went south at the same time, I initiated claims for both and received a quick acknowledgement with hours. The service company set an appointment pretty quick and the tech arrived on the set day and completed the repairs within an hour.

I had a plumbing issue and went online to submit a claim with CHW. It was a very easy process and I received an email stating my claim had been received. The following day, it was assigned to an authorized company for repair. I was very please when I received an email from CHW with the name and phone number of the company with instructions to call and set an appointment. The company came out in a timely manner and did a perfect job on the repair. I was very pleased with the experience.

Choice was very responsive in setting up my repair call. The first company they set me up with called me and said they don't do my city. Choice got another company set up the next day after I called them. The only negative was the company that was recommended had very poor customer service. They never once called me, I had to call them and a simple repair that their own technician told me would take 1 day took about a week. Mind you we live in Dallas, TX and the temperature was over 100 degrees. My family was sleeping downstairs in the living room on the floor.

The repairman came Monday afternoon after we reported to Choice on Friday. He determined a motor was needed on the blower and came back Tuesday with the motor. He installed it and took about 6 hours all total. It is working now!!! The repairman was knowledgeable and very nice.

We've had Choice Home Warranty insurance for about 3 years and have only used it twice. Once for a plumbing problem that they never resolved, we had to hire a plumber ourself to get it fixed as the tech they sent was an air conditioning tech that didn't even have tools for plumbing. He had to go and rent them from home depot and the other time was this week for an AC issue and this time they wouldn't cover the repair because they said we didn't have the unit serviced in the past even though we have. If you're thinking of getting home repair insurance I would look for another company. These people just take your money and don't fix anything.

The contractor assigned to my claim was prompt, efficient, professional and a complete gentleman. He diagnosed the problem quickly, explained the fix necessary, completed it quickly and made sure the fixed worked before he left.

The company that was sent to handle my electrical problem was nothing short of excellence, he was very professional and communicated my problem, fixed it and made recommendations how to prevent further incidents. If (when) I have another electrical problem I only want that company that was sent this time...

The motor on my pool pump failed recently. Within hours of submitting my claim, I was contacted by a representative from the pool company assigned by CHW. The pool company sent a technician to diagnose the issue and it was determined that the pump motor would need to be replaced. My motor was an inefficient single speed motor which CHW was going to replace in accordance with the contract. After a brief discussion with CHW, I was approved to get the credit for my single speed pump motor to apply toward the installation of a more efficient pump. I was able to choose a more efficient and more reliable variable speed pump motor and only had to pay the difference between the two. Being able to choose a more reliable motor reduces cost for both me and CHW in the long run. Thanks for the outstanding service!

York Plumbing repaired a noisy valve on a toilet, slow shower drain and a running toilet. Mr. York was extremely knowledgeable and professional. He repaired my plumbing items the same day I called for service. Definitely would use York Plumbing again.

I am very pleased with the service I received on 7-20-2015. Very quick service. Thanks to the young lady at Dimensional Heating & Air, she made it happen. Thanks to her, don't remember her name.

This is the first time I've had a warranty plan and so far so good. But haven't received my check for my stove yet and it's been almost 30 days since I done my claim.

Superior Services provided a prompt, courteous and professional service when the blower motor failed and filled the house with smoke in the middle of the night. Andy arrived in mid morning, quickly diagnosed the problem, made the repairs, found additional problems for which he needed to secure replacement parts and returned later in the day to complete the repairs. Once finished the air conditioner worked better than it had since it was new. I highly recommend Choice and Superior Services.

My first experience with Choice. We are off to a great start! Sam from Power One Electric repaired the issue. Excellent service and price. Probably important to point out that the service call is less than most other warranty companies. Also important to point out that Choice did a very good job of follow up in making sure the sub called and scheduled appointment. And lastly, home warranty companies are only as good as the contractors they use. Power One was very good! I hope they are indicative of all the subs they use.

Water heater at our home went out of order. Choice Home warranty helped me to get the issue resolved as a courtesy to help the customer which was very nice of them. There was a leak in water tank which was not covered under the policy but the specialist help me to resolve the issue.

Summer in Las Vegas, AC goes out Friday. Choice sends someone on Monday even though our father is elderly. Technicians go on the roof to determine the AC unit over-amped and burned a capacitor. They want to replace the whole unit. Choice denies the repair, saying it was due to lack of maintenance which isn't true, the units were maintained and cleaned last year. Don't bother with Choice Home Warranty, they will leave an elderly guy in the heat for 3 days and deny coverage to cover their bottom end. Typical scumbag company.

I called choice 7/15/15 and people called me back the same day to make an appointment to fix the garage door opener. They were there the next day, on time and fixed it within an hour.

My mother's AC went out yesterday. I called Choice and they assigned a technician immediately. I was able to connect with Ronald, directly who is the owner. When I mentioned that my mother was elderly, Ronald and his technician, I believe by the name of Bobby, went out of their way to get to my mother's house within an hour! I was so impressed with the fact that they actually showed human care and empathy for the elderly. Thank you Ronald **! And thank you Choice Warranty!

Filter system not generating pressure to run system. Contacted Choice and spoke with rep who assigned to VIP Pool Services. They contacted me within 1 hour and came out in about 4 hours. Replaced parts that were covered by the HO warranty. System running well, thanks!

Overall experience was positive and so we have recommended Choice to a friend of ours. Our claim rep, Mesha, was very positive and understanding to work with, high praise for her. Thank you.

Choice sent me to Comfort Air. Josh was excellent. He adjusted my schedule to meet his. Came out and was very professional and friendly. Quick to resolve our challenge and have the AC running cool again. Excellent professional.

Service was timely and effective for service request performed. Agent was professional and service provider was very professional and efficient.

My air condition went out and they were very prompt to get someone here to fix it. I would for sure use this company again.

I was very pleased with my previous experience with the individuals I spoke with as well as the specialists that came to my home. I had several items that were malfunctioning and these individuals were very professional and pleasant. I would definitely recommend CHW.

I was very pleased with the service that I received with Choice Home Warranty. I called them on a Saturday morning and about an hour later, Mike's Services called to set up an appointment. They came out and did a wonderful job. I have told my sister about you all and she can't wait to sign up with you all. I am so glad that I signed up with CHW.

Service was prompt and they did a great job. They do have to return since some of the work on the toilets are going to be a bit more than a quick drain unclog, but Josh was very knowledgeable and friendly. I would definitely recommend their services to anyone in need of a plumber.

Very confident and professional--Quick to respond and arrived on time.

Your company was prompt with responding to my call. The technician was at my home within a couple of hours (although the problem was not solved because, as I was told, it was an older unit and it simply could not keep up with the heat). I was happy with the prompt service.

Prompt response from 5 Star AC and excellent customer service. Issue was addressed and the AC is cooling once again. Thanks for taking care of the issue and doing so in such an efficient manner.

Choice Home Warranty was there when I need them most with great customer service, fast service, and experienced tech.

Leaking garbage disposal. Had to be replaced.

Choice promptly responded to my request for service when my air conditioning stopped functioning during a particularly hot period. The technician was personable, knowledgeable and able to complete the needed repair to my satisfaction.

Extremely fast service. Technician was very cordial and professional.

Our garbage disposal leaked. I called it in early evening and was surprised somebody answered my call and was able to send me a claim number and contact information of the plumbing company. The scheduling was easy and quick. The technician came to our house with ready to install unit and change our garbage disposal in less than 20 minutes. Fast service. I'm glad I chose Choice Warranty.

My downstairs A/C had no cool air came out at night. I called Choice and they arrange the technician right away. I thought it would be at least two days to fix it, but right after I contact the service provider Irish Air trying to make appointment, they said they were in my area and will be arrived my home within 30 minutes. They came and replaced the broken part and checked the whole system, the whole job done within 45 minutes. I had experiences with 3 other home warranty company and Choice is the best one.

My technicians did a great job. Left my place clean.

Service on Heat Pump: The technician who was dispatched was outstanding. He gave us a primer on heat pumps and he reset the de-icing timer and we have not had problems since.

The technician was on time and very helpful.

When we discovered a stoppage in our plumbing, we called Choice Home Warranty to file our claim and received a response within less than 24 hours. The plumber was at our home making the repairs within a couple of days, and the problem was resolved. So far, having this warranty has been a godsend!

I had a gas line leak between the floor and ground of my utility room where my gas dryer is located. I call Choice Home because I didn't know if it was covered or not. The people were very nice and helpful, set up my claim and the company that came to fix it were very nice and had it repaired in a very short time. Am very satisfied with Choice Home Warranty.

Choice warranty's service representative was polite and courteous. He assessed my concerns with the leak in the duck in the attic. He called it in and was approved to repair it on the same visit. The office was quick and efficient with my service call. I would recommend this warranty company.

Very quick response and excellent service.

The first company Choice sent out to my house to work on AC, ISDan, banged on the AC for hours and tried to tell me just a part was bent, bent it back, and that worked for all of 3 days at which time the AC unit was completely stalled and non-operational. I discussed my frustrations with Choice and they re-assigned Homeland Heating & Air and they did a great job replacing a part and getting the unit to optimal performance again.

Called Choice Home for the first claim. Very prompt result! Problems were solved! I will definitely recommend this company to my friends.

I'm a homeowner and have two other rental properties that are also covered with Choice Home Warranty. This is my first claim with Choice as the A/C unit stop to blow out cool air. I called the CHW and they did sent a technician after three days to diagnose the issue. Technician told the compressor is gone and needs to be replaced. Technician was professional enough to answer my questions and seems to be a real nice person.

The Ac professional repaired my Ac unit very quickly. Was very pleased with the service.

Working on our stove. Very happy and very courteous. Thank you very much.

Took 3 days for service company to come out, but were very efficient and friendly.

I am a homeowner and my air conditioner was not working. The company you sent was on time, very professional and within a short time tested my system and solved the problem. They had the necessary parts with them. No delays. Very pleased.

Commode not flushing properly and started to overflow. Repair company came out and fixed the problem.

I was very pleased with the service I got and billing service that you took over for us. It was very appreciated since we are on a limited in now. It turns out our DW is worse off than we were aware of. Thank you very much. Our DW needs part ordered and we are waiting on that to finish up repairs. Our funds are limited.

I called Choice Warranty. They came promptly, changed the garbage disposal, and left. Very good service.

Freedom Plumbing and Choice Warranty were prompt in service and response.

Plumbing Stoppage - Tom May Remodeling. Excellent service. Very professional.

When I call CHW for service call they respond me so well and quick. I like their follow-ups.

Choice Home Warranty is very prompt. They emailed and called me at the drop of a dime. Very professional.

First off some facts: I have only owned this home for a few years, it is newer and built in 1997. The furnace inside is the original, but the outdoor A/C compressor is much newer and was installed in 2005 according to the dates on the plate. I have NO RECORDS to show what was or wasn't maintained when I entered into a legal contract with Choice Home to have these items included as-is - no inspection requires as Home Choices AD's tout. My Realtor bought me my Home Warranty as part of the home deal.

I just join Choice Home Warranty from American Home Shield and they was a little less in price and I file a claim and they (Choice Home Warranty) lied and stated my STOVE WASN'T covered... I should have stayed with my other company, but trying to save a dollar this is what I get. And I will not refer Choice Home Warranty to NO ONE. THEY LIE JUST TO GET YOUR MONEY AND PUT YOU IN A CONTRACT. They are rude. I hate I chose them!!!

The service was excellent. I placed a claim online Friday evening and by Monday morning my pool pump was replaced. There was absolutely no hassle and the service company was very good.

Plumber on time and did great job on repairing the disposal.

This was my first claim with Choice Home Warranty. Everything went very smoothly. The technician arrived on time and took care of the problem. No issues at all. Very friendly and knew his job. Thanks CHW!! I know I can count on your services and will recommend to others.

Could not repair a 7 year old $3,000 Kenmore Trio french door fridge that freezes vegetables and fruits, as parts are no longer available.

I'm a homeowner and was having problem with my central A/C unit not putting out cool air on Monday, July 13, 2015. I called CHW and gave a claim to claim department, it was taken and was assigned to a company for repair. I called the company that it was assigned to and was given a next day appointment but instead I was called back in about four hours and the tech was heading to my home for repair. Tech came and put in R-22 and it has been cooling without any problem. CHW was quick assigning the order and the problem was addressed right away. Customer service was excellent.

Our AC had stopped working on a Saturday evening. We sweat it out for two days before I remembered to call Choice Home Warranty for help with the repair. I called Tuesday morning and by Tuesday evening, our AC was working again. Thanks so much for the prompt service. When I purchased the warranty, I took advantage of a special promotion, and the service call which normally would have been $45.00 or more was free, and I didn't have to remind Customer Service about the deal - they brought it up first. Excellent record-keeping!

I am new to Choice and it has been an easy and pleasant experience. I've had 2 claims since joining. I have the pool option and couldn't be more pleased with the ease and expediency of how my claims were handled. I had a repair tech on property within 5 hours of making my first claim and the repair tech was notified on the weekend for my second repair and made me his first stop on Tuesday. I have three long term policies with Choice and I'm getting ready to recommend to my property manager who handles over 100 other properties. I believe that Choice Home Warranty is the company that is positioned to set the new standard on how quality home repair warranty should work.

Great service. Choice stayed on top of our problem and did a great job of following up to make sure we were taken care of. I would highly recommend them to anyone.

Wonderful and professional contractor fixed both problems in the first visit! I am very pleased. :)

Element pools came out and assessed what our pool needed and came back the next day and serviced the job. I am very pleased with the service.

My washer began making noise. I called, they had a tech out from Sears the next day. He was on time and quickly found challenge and responded quickly to choice. Choice rep contacted me within minutes of his departure and offered me replacement cost. Very helpful and great service.

Choice was great at finding a contractor for my repairs. They were fast and polite. I've had a home warranty for the last 10 years or so and Choice is the best warranty company that I've used.

After getting a claim number I called the CHW recommended service provider who set an appointment, arrived on time, evaluated the situation, called CHW to get authorization to replace the unit (which was granted), and had an installer come within a week to do the replacing. At that time, I phoned the service provider for an upgrade to solve another problem and it was completed a week later on my dime.

I was very pleased with the technician who repaired my central air. He was very professional, set up my appointment right away. My house began cooling in a short time. Very good service.

I was hesitant about calling. However, my fears were abated when Choice Home Warranty assigned the order number shortly after I called. The assigned repair company contacted me to schedule. The repair was done very expeditiously and professionally. I now have no fears regarding Choice Home Warranty as they will honor their contract. Thank you! This is the best home warranty company in the business!

My air conditioner went out on a Friday afternoon, so I called Choice Home Warranty. First impressions were good... The contractor called me within an hour. He said he couldn't get out that day and with the weekend coming, the earliest he could make an appointment was Monday at 9 AM. I agreed. The contractor was Reliable services. Never heard of this guy and couldn't find him in the local phone book. I was nervous, thinking he was a fly by night type of repairman hired by these home warranty people to get the lowest price available.

I called Choice Home Warranty on July 6, 2015 to request repair on my microwave. The person who took my order was very courteous and professional. She gave me an order number and the number of the technician. I was told to call back if I was unable to contact the tech.

My garbage disposal was leaking out of the bottom of the case. It happened on the weekend. My call was taken by Choice Home Warranty late Saturday afternoon. I got a callback with service provider information on Sunday morning. By noontime Monday I had a brand new garbage disposal installed. Fantastic service from Choice. Fantastic service from the provider, a fantastic service technician who provided the service. Having switched to Choice from another home warranty company I can say in all honesty, it doesn't get any better than this. Thanks Choice. Ours will be a longterm relationship.

We awoke from our sleep to discover that our A/C unit was not working; The first thing the next morning, we called "Choice Home Warranty" who promptly made arrangements for a Repairman to call us and set an appointment. Within 2 hours of our call, our A/C unit was back on line. I would never dream of going without this warranty again! The cost and efficiency of this service is without a doubt a wonderful deal!

When called upon to do repairs, they are fine. However, if parts are not available, they DO NOT replace the item like they tell you that they will. They only pay you the repair costs even if the item cannot be repaired. The sales people lie and tell you to pay extra for a "No Cap" policy so that they will replace the items with comparable items. But, when it happens, they claim that they only have reimburse you for repair costs. For a double oven that is $2750 plus installation costs, they paid $500. When a top of the line Maytag dryer went out and the part was not available, they paid $400. Their salespeople will tell you all kinds of lies to sell a policy. Buyer BEWARE!!!

The company arrived on time as scheduled and completed the job. Very friendly and helpful.

1 Phone call, and the A/C Problem is fixed! I would recommend CHOICE Home Warranty! Thanks!

The AC wasn't working properly. The technician came to my house and found out that it wasn't fully charged. It did what it was supposed to do. The AC works fine now. He was kind and polite.

I am a new customer and I would like to give special attention to (supervisor) Sue. My claim was initially declined due to the age of my policy, but Ms. Sue handled my claim as a goodwill gesture. Tech. Corey & Isaiah did an excellent job.

We were pleased when we had no trouble using our own pool repair company to make the repairs. Our customer service rep handled it all in a very timely and efficiently. I have already recommended CHW to many people.

Customer service was excellent when I called to open the claim. They couldn't find a repairman in our area and they told me if I could find one they would waive the service fee. I found one and they were very nice to him and agreed to pay the bill after I sent it in to them within 30 days. I am extremely happy with the whole service.

I contacted choice warranty service due to my air condition unit not working properly. I was immediately informed that a repairman would be contacting me soon. Within a hour a repairman was calling to inform me that he was on the way. Repairman completed the necessary repair in short order, which pleased my wife. The hold process ran smooth and the customer service was excellent.

The outdoor unit of my air conditioning went out on a Saturday afternoon. Called CHW and they were quick to set up a claim and assigned Get Cool A/C & Heating to my account. Get Cool couldn't get out there until Monday morning but that was ok because it was fairly temperate weather. Glad it happened when it did instead of the heat of a Texas summer. Get Cool was excellent and quickly fixed the capacitor and I was back in operation. Thanks CHW.

Waited 26 hours. AC contractor very kind, friendly and helpful. Always answered his phone.

Had a problem with my ac not cooling. Called choice at around 5 pm, heard from rms a little over an hour later. Was there within another hour, fixed the problem. Been running great ever since.

My air conditioner went out on a Thursday and because of a service provider not being available it was the following Tuesday before it was up and running again. This is a long-time and I feel it is precipitated by the lack of providers willing to participate as servicers under your dispatch which takes away much of the convenience and value of your warranty service. The service providers are from a far distance where, if more local providers were available, the value of your warranty is enhanced.

Laneisha was very helpful and so was the gentleman who called me about the repair of my dishwasher from Choice. However, I was NOT impressed with Alvic Appliance and will definitely NEVER use them. I hope you have another appliance company. The service charge is $45 and I asked the technician, Richard, if they accepted credit cards. He replied "Yes". So, I wanted to put the charge on my VISA. He called it into his boss, the owner of Alvic, and was told to charge me a service fee of $4.00 to put it on my CC. So, I was charged $49 for a $45 service fee. He did not discuss it with me or even tell me about it until I asked for a receipt and saw the charge. I immediately told him to call his boss back and reverse the charge and I paid by check. That was very POOR business on his boss's part. I will tell all my friends and Realtor Associates NOT to use this company.

They always find something to denied the claims, don't waste your money.

The service vendors are great. Far better than their competitors.

Door was repaired the very next day. They made a problem of not being able to get in the garage be repaired in the easy way possible for only $45.00. So, so easy.

Repair refrigerator. Great service... response immediate... Fixed the problem... Very satisfied...

I had a water leak that could have caused a lot of damage. Choice went above and beyond assisting me in getting it fixed. They are very helpful, customer friendly and professional. I will stay with them forever.

Service person repaired leaking tank. Fast and efficient - same day service... Fantastic.

Service was very prompt and efficient. The technician was knowledgeable.

The company recommended by CHW was no longer doing business with the warranty company, so I used a pool repair company that I had used in the past. CHW was extremely accommodating and were very good about checking up on the repair process. All of the people I spoke to on the phone were polite and helpful. My pool is now repaired and I am sending a copy of the invoice to CHW for reimbursement.

Called for a problem with my refrigerator, customer service was very courteous and assigned me a claim number and set-up a technician. Very good customer service and was very prompt. I have referred your company to other people and told them what great customer service that you give.

My dishwasher was not getting water and so the appliance guy came out. He changed a valve but it still didn't work. Then he said that I needed a plumber because the pipe leading to the dishwasher was shutting off. So a plumber came out and fixed it. I only had to pay one time and everything was taken care of.

Prompt handling of my claim. Fair resolution.

I couldn't be happier with my warranty! The day I called for a problem with my garage door opener, a technician was here in a few hours and I had a new opener within 24 hours. The technicians were wonderful, helpful, friendly and offered great service!!!

The personnel that received my call were superb. Thanks for the excellent customer service. Greg ** is awesome. The young lady that took my follow-up call was outstanding. She made contact with the vendor and assured me they would respond the second day. Truly wonderful experience.

The tech was so friendly and helpful and seemed to care.

I was very pleased with the quick response. The technician was very knowledgeable and courteous. He was patient with me and answered all my questions.

When our refrigerator was not freezing we didn't know what to do but call you for help. Within 24 hours we were back to normal. Without your services it could have cost us hundreds of dollars. Thank you. We will recommend you to family and friends.

My garage door would go down and close, but would not open. The day after I filed my claim, a contractor came by and diagnosed that the gear mechanism had broken and the garage door opener needed replaced. He talked with the Choice representative and shortly thereafter returned and replaced the garage door opener. All work was completed in a timely manner and I am very pleased with Choice's service and professionalism.

I am grateful for this company. They already had technicians in the area that would come to my home and take the project on. With other warranty companies I have had, the technicians would not travel to us. He was excellent!

It took a little while before we were able to get in touch with the contractor (Called Choice that morning. Spoke with them in the late afternoon/early evening) but once we did, we were able to schedule an appointment. He wasn't able to fix the problem right away as he had to go get the parts and come back the next day. The repair was very quick and the A/C has been working fine since.

Very friendly. Quick turnaround time.

My central air went out late Thur. afternoon. Before noon on Friday, Choice Home Warranty had arranged for a local company to come out, with only one phone call on my part to set a time. The company worked me in and arrived even before their anticipated time. (The tech even called ahead to verify he could come early). The tech was very professional and helpful and quickly diagnosed and fixed the problem. No one could ask for better service.

I've had a Choice Home Warranty since February 2015. Service is excellent and fast. Sometimes I could get same day service!! The customer service representatives are very helpful and resourceful, and they also work with you. I can always trust and believe that my new home is in great hands with a Choice Home Warranty! Don't buy a home without getting a Choice Home Warranty.

I made the claim in the morning and that afternoon the technician was there and fixed the problem. Very fast and prompt service.

Contract company has voice mail only on weekend, but did answer promptly Monday morning, and scheduled me in for next day. Technician was timely and diagnosed problem. They unfortunately could not get the part and come back to actually fix the unit for two days. Not really a huge deal.

Everyone knows that being a home owner can be costly. CHW allows me to sleep at ease knowing I have a reliable company supporting my family.

I was disappointed that the problem could just be fixed if the repairman could have just looked, he would have seen the leak, which he then could have fixed the leak. This leak test required EYES!! Instead he took a pic of where it MAY be and then left, leaving me with no a/c, and 3 days after I called I still had no a/c. I AM IN LAS VEGAS!! 110 Temp, called some else, they came and fixed in the same day. They used their EYES as a leak test. Your response of contributing to this cost was appreciated.

We have only been with CHW for a few weeks. We had a leak in our shower caused by the valve and they refuse to send anyone out. It doesn't seem to matter that it is covered in our contract. They keep trying to tell us that because the valve is controlled by the faucet, it isn't covered. They basically are using it as an out and now I have to pay a plumber to come fix it. Guess we'll be finding a new warranty company.

The company was very professional and had us up and running within thirty minutes.

I am very happy with the service. My garbage was broken. I called service number. A contractor called me so quick. I was in Jury duty, and the contractor was very friendly and flexible. When he finally got my house, he was very well prepared and got it fixed very fast. Excellent!

I am very upset with the runaround I was subjected to trying to get work performed stopping this leak. There seems to be a problem Choice has getting techs to accept jobs on manufactured homes in Indian River County, Florida!!? This makes no sense to me as there are numerous manufactured home parks in this area. I was told Bobbies plumbing would be assigned, but Bobbies said they advised Choice that they do not work on manufactured homes. I called back to Choice and was again told Bobbies would come do the work; again Bobbies refused the job. There are numerous plumbing concerns in this County but Choice cannot get any of them to work on manufactured home pipe leaks!??

I have a 2005 high capacity dryer. My dryer needed a new motherboard. Because it is an after market part CHW was great and issued me a check to cover the full cost of getting part direct from manufacturer! CHW covers even your old appliances! :)

Representatives are professional & courteous. Repair contractors are prompt & respond immediately when service is requested.

Within 48 hours of reporting to Choice Home Warranty that our stove was not working, we had a technician here diagnosing the problem professionally, courteously, and friendly. Parts were ordered and delivered within 24 hrs. We were given a return date for the next week for installation of these parts. Would highly recommend!!

Worse place I have ever dealt with. Tech was stupid and didn't show up three different times after I took off work and waited for him. He never called or nothing. Took three weeks to have somebody come out to my house in 100 degree weather with no A/C so they can tell me "We are going to fix that because it has a spot of rust on your ac unit." Have another house with ac problem. They came out and said, "It got struck by lighting. We are not fixing that house either." Not one burn mark anywhere in sight. Tried to get money back - only gave me back a quarter of what I paid. Big scam and thief. DO NOT DEAL WITH THESE PEOPLE.. JOKE.

We paid $45 to have a guy look at our AC. The warranty wouldn't cover it because they felt it was pre-existing -- a hole in the AC unit. Not sure how that can be pre-existing! Excuses to take your money and not cover you. Then we cancelled and they refuse to prorate our monthly payment we just paid even though their booklet said you get a prorated refund if cancelled after 30 days. They cover nothing!! Waste of money and time! You are on hold for a long time too. Awful, awful company!!!

The online system was easy to use and I received an email confirmation immediately. I received the name of the service provider within an hour of submitting my request. The service provider answered immediately upon the start of business hours and was able to come that morning. The provider was friendly and knowledgeable and completed the repair promptly. I had to make a call to Choice because the service provider had not received the service request the first time that I called. The representative at Choice immediately called the service provider and made sure that he had the information. I was completely satisfied with my experience.

Service was right on next day. Very satisfied.

Ceiling fans were installed wonderfully and work excellent.

Drum Co. representative was at my home within 3 hours of my call to CHW. Very professional service!

Mr. ** was excellent, he was very informative in explaining what was wrong with my air condition and took care of the problem.

I had a competing home warranty company for 6 years, and CHW offered to beat them on pricing by a considerable amount. Made the switch and now regret it as they denied an A/C claim due to "non-maintenance" of the unit. The old warranty company always serviced and never denied a single claim in 6 years. Stay away from this fraud of a company.

My husband and I purchased a home warranty two years ago with them. In the two years we have had them come out twice for repairs. The total repair cost for the two times equaled 1000, this was told to me by customer service themselves. We spend over 50 a month for our home warranty. This morning a technician came to our home to repair our Kenmore front loading dryer (the kind that sets on the pedestal drawer) and told us that they could not repair it, to call the warranty company to let them know. We were told by the warranty company they would only provide 300 because they found a dryer for 299. I had them send me the link showing the dryer. The dryer was a small, older standard dryer that would not fit our family. I also have to wait for 30 days in order to get the money. I am very dissatisfied that I pay a fee every month and now have to spend money on a dryer. That is not why I purchased a home warranty.

A/C not cooling. Excellent service provided (next day service)!

My washer machine stop working. I call CHW and they send a technician immediately, he fixed the problem. I am very happy. Thank you CHW.

Garage door opener - Technician was prompt and well prepared. Excellent work.

A/C repair - The process was fast and easy from call in to work completion with contractor.

I am extremely satisfied with the service provided by Choice Home Warranty. A lot of comments I read about home warranty companies made me very fearful of being scammed. I was hesitant to sign up for a service like this where there are so many claims of failure to deliver services. So I did my research. With the high ratings that Choice Home Warranty received it made my top 3 list.

Technician was very knowledgeable, prompt, courteous and most important on time.

The gentleman checked my AC unit, cleaned it out. Also washed the filter and suggested in a month to replace the current one.

Choice was easy to work with and Big D Service came out and quickly diagnosed and remedied the issue.

Have AC down, and Choice provide the contractor contact early next day. And the contractor fixed it on the same day. Good service.

My air conditioning unit stopped working about a month ago. It was extremely hot and humid and incidentally, I was terribly ill with an. I called the heat and air business with Choice. Within approximately three to four hours, the heat and air employee arrived and replaced the capacitor within ten minutes. My air conditioner is working as good as new and keeps me nice and cool. Thank you for your promptness and excellent work.

I have been with Choice for three years and I've received nothing but the best service from the people at Choice. My suggestion for improvement is for Choice to be more selective in the choice of contractors. For the most part they are OK, however, once in a while you run into one who leaves a lot to be desired. I also have a contract on another property and I will be renewing both very soon.

Called for plumbing issue. Plumbing company showed when they said they would and were knowledgeable and friendly and fixed issue in timely manner.

These people make up reasons to not pay for a claim. They send out companies that try to mark up repairs and report false problems. I called them for an AC unit that was not working. They sent LOCKE AC repair on APR 22 2015. The company said I had a loose wire on the condenser outside and he checked the 401a and added less than a pound. In and out 20 minutes. AC goes out again 22 June, they send out American AC. This time he tested and said he found a leak in the evaporator coil in the attic. I should call CHOICE to see when they will allow the evaporator coil to be ordered.

Pleased with service providers and response time getting to our home. Very competent. Waiting to approve a cooling boost.

We had prompt and courteous service. We had 2 of our burner switches replaced. It works wonderful now. I think we need the other 2 replaced as well but that will be another time. The service was efficient and quick. We would highly recommend Choice for home warranty.

My AC was completely down. Choice Home Warranty reply less than 2 min. after I call on the 5th of July, a holiday weekend. A technician from SP Mechanical Services reply the same day and my AC system was back in service in less than 12 hours. Thanks C.H.W. & Steve from SP Mechanical Services.

I put in a claim on Saturday the 4th of July and the garbage disposal was replaced by Tuesday. Good response time and Ajax plumbing people were very professional and very clean.

My A/C was making a loud noise. It was still blowing cold air, but I was concerned. I called Choice and they agreed to send someone out to look at it. The technician came the next morning and as soon as he heard it he knew the problem. Bad bearings in the motor. He replaced the motor for the $45 service charge, probably saving me several hundred dollars. I was happy it was fixed as I am going out of town and my dogs will be in the house alone, and now cool for sure. Thanks Choice for being prompt and having good techs.

When I called the customer service line the rep was very helpful in my response to my needs. My garbage disposal was leaking and there was a leaky valve in the area of the dishwasher. Two work orders were submitted. At that time I asked the rep "If the one company could do the required work on both items would there only be one service fee?" and she responded that if that could be done only one service fee would be required. The company that was dispatched for the disposal contacted me and set up a time when they could come out work orders. Found that the dishwasher problem was just a valve problem so they received approval to repair but a new order was done and wanted to charge me for 2 service tickets. After several minutes to Choice the second service fee was waived. I was very pleased.

The only inconvenience, the technician showed up the wrong day. I had to leave work but it was an honest mistake. The problem was fix the same day. The technician was professional, courteous and patient. (I was a little frustrated).

Great response from customer service. Got technician on time and quick resolution. Glad I bought this plan for our home!

We worked hard with Choice on a replacement cost. But it Takes too long to get a check back to get new Microwave.

Richard came to our home and fixed our A/C. Very polite and efficient with his work.

The A/C unit would keep kicking off breaker. Electrician Man repairman came and replaced the breaker and the A/C has worked perfectly since the repair.

The services went really well. The tech did a great job. He was polite and cleaned up after the job. I request to put them on my work order, if needed again. Choice Home Warranty have given great services on my two accounts.

I have had other experiences with other home warranty companies and Choice is by far the best. Every time I've called them, someone picks up right away, asks a few questions, and I'm set up. Easy. No worries. I even called on July 4th and input a claim. That is impressive.

I had to call on a Friday about 5pm about an AC that wasn't working in 108 degree heat in S. Nevada. I was assigned a claim number and provided with a company to call in my area with that claim number. Unfortunately, it was after hours on a Friday evening and they could not help me until the following Monday. Monday arrived and the company diagnosed the problem, did a temporary fix on the AC and received approval from CHW and the part was replaced for a permanent fix on Tuesday morning by 8:30 am. The only cost to me was the service call expense. Yea, thank you so much, I am cool again. It was a very uncomfortable weekend though and I did not have any place to stay. Toughed it out in 93 degree heat in my home. Whew, glad to be cool again!

We have multiple residential rentals and I have been very impressed with the response time and service from Choice Home Warranty. We don't even need a management company. I will definitely renew with them when my year is up!

Our oven was in locked position and oven could not be turned on. After calling Choice Warranty, we had fast call back from major appliance service co. Within a few days we heard from Choice Warranty that it couldn't be fixed and we were sent a check for $366. We bought a new stove and we are happy.

I called last week to get service on one of my units because it wasn't cooling my house adequately. I received a call back immediately, my call was dispatched and the service man was at my home the next day and serviced my unit for just a service fee of $45. I was quoted $400 by another air conditioning company that had been referred to me outside of my warranty company. I am a Senior Citizen and this was most appreciated by me that I wasn't told something outrageous with an outrageous cost for repairs.

Repairman showed up on time, ordered part. He came back that night at 900pm. Installed the part. My wife came home. The ac was on. We were thrilled.