Choice Home Warranty Reviews

The contractor came and fixed my microwave with ease. He was very responsive as well. I had an issue with the microwave about less than a week before the contractor came out. I did call and ask for him to come by sooner, which he did not get back to me on but when he did come out on the initially scheduled date, he fixed it and and I was satisfied.

I waited for your office to call me with an appointment to have a tech come and take care the problem. Your office e-mail and said they could not get a technician in my area. So I called Eagle Plumbing and Heating and they were here on Tuesday at 2:00 pm. I feel that I should just discontinue this service. I put up with the leaking garbage disposal for 4 days. I think that situations like this should be taken care right away. I would like to ask for a full refund on this warranty, I have been paying since March. That would be $280. Thank you.

I was talking to Troy ** and he fully explained the program. Since I am a senior citizen, I thought it was a bit funny that he kept saying "write this down". He gave me his direct line so I can contact him directly. I was please with that.

Awesome service. The tech called early and was on time. CHW was easy to contact. I was able to contact CHW online and immediately they responded with the quickness. I would have no problem letting my friends know about CHW.

EDDIE from Amigo Plumbing was fantastic at the repair. So polite and understanding.. He was on time. He was well spoken and understandable. He was neat and the work area was clean when he left. There are no more words to write.

I reported my leak to customer service rep. Two days nothing. I called back and was offered choice to find workman myself. This was not acceptable. I was said they would elevate my order and would hear back in 4-9 hours. Two days later still had not heard back. I called again and did get a plumber scheduled after I said I wanted a refund.

I put in claim that air conditioner was not working. Technician came, pushed the button on the furnace all the way up, went to check thermostat and it showed that it was on. I paid the fee and he left. However, the same thing is happening so the problem was not fixed. I would like for the tech to return and fix the problem so it won't keep happening. I should not have to pay another fee because the problem was not resolved the first time.

The service was excellent. The service provider appeared to be very knowledgeable. The contact was clear, precise and not time consuming. The provider appeared to be interested in my well being. He provided the best service possible and made me aware of alternative services.

I have been a customer for several years now and lately, the service has hit the worst it's ever been. It took more than 2 months to get my stove fixed because you couldn't find a technician. When a technician was scheduled, they didn't know they were scheduled--it was only when I called to see when they were coming did they know about the job.

Replace garbage disposal. Technician arrived as scheduled. He was very professional. He cleaned up after he finished installing the garbage disposal. He explained the horsepower of the unit he installed. I would definitely would recommend your service to my friends. Unit is working well.

Paul was on time and very professional. He found the problem and was very informative. He didn’t make a mess. He called me within a short time to let me know what the diagnosis was. I would use Paul again and would highly recommend him.

The air conditioner system is freezing. The representative did an excellent job with ensuring that I would be connected to the appropriate repairman. He was very kind, courteous and knowledgeable. I have already received an appointment for tomorrow. That is very impressive.

CHW Technician, Franklin D **, came out and identified the problem. He was very professional, polite, and knowledgeable. I will definitely refer family and friends to Choice Warranty. My experience has been outstanding with this company. Also the customer services is outstanding. Very courtesy and go beyond the call of duty to help its customers.

I have always been satisfied with the service I received from the techs that Choice sends out. I have recommended Choice to several people. The repair man that was sent from Athens, Texas found no problem with my washer. It turned out to be a plumbing issue.

Customer service was very helpful and friendly. I received an email right away with claim number. I had a respond to the claim from technician within an hour. Technician was also very friendly and explained everything. I highly would recommend Choice Home Warranty.

CHW declined claim stating that the insulation was not covered. The failed ductwork caused the insulation to crumble, not the insulation causing the ductwork to be unsatisfactory. Very dissatisfied with CHW, Claim should have covered at least half of the cost.

The only issue was the part needed was in a back order status, must wait for repair to be completed...The technician was GREAT..knowledgeable, courteous and very neat in doing his job..I would recommend this technician any time to fix any appliance.

Washer was no longer agitating. Called a local repairman who determined the problem and that the party to be replaced would be $650. Waiting to see what your next step will be. We have heard so many negative comments on Facebook but so far we have had no regrets. Wish we didn’t always have to find our own repairman but totally understand with Covid 19 going on.

After using another home warranty company for 18 years, I’m so glad I decided to switch to CHW. Our H/AC unit went out just 2 days after my warranty went into effect. CHW sent out a contractor that was not only professional but very knowledgeable. Although it did cost me for additional repairs/maintenance not covered, it was worth it. As a single grandmother, I’m very grateful for the recommendations of the technicians.

Highly recommend! Very professional. Michael was able to diagnose and repair our problems quickly. Took his shoes off! Worked rapidly and was accommodating to our schedules. From the time of submitting our work order, our job was completed in less than 48 hours. We would eagerly invite Michael’s Residential Repair back for more work at our home.

Courteous and professional. Called to ensure that I was available and at home. Was able to make a clear decision about the problem. Explained the situation and all potential problems. Explained the situation with the service and pricing that was necessary. Was very helpful and also gave me additional information on preventing future issues. Was very pleased. Didn't receive the invoice. That was the only problem.

Customer service told me they couldn’t find a contractor for my swimming pool motor problem, but I insisted on Mike’s Pool Service and customer service said he was not on their list. It took 2 calls by Mike to CS & finally they agreed he was on the list & was dispatched.

I have know him for awhile as he did repairs for sears. He has repaired and worked on our washers and dyers. Today he was in and out which is what I like. Only thing I didn't like was how long your company takes to get a repairmen to come to our home.

Wow, I am amazed. Excellent service!!! Called Monday. Repaired Tuesday. Can't get much better than that!!! So I would recommend this service. No charge for the part, just the $45.00 fee that you agree to before they come. What a great experience!!!

Called to report a leak under the kitchen sink, representative was able to locate my account without my knowledge of policy#. Arrange for plumbing contract within one hour. I Contacted the Rooter-Chris Plumbing & Drain Service, they will be here on Wednesday. Fast service. So far all is good. Waiting for the appointment to follow up.

Everything went good. I recommend training your people how to handle the following scenario. When call is placed for several issue and several claims are created but the same tech is assigned. Customer should be charged once. So customer service should do the following - add service fee number on one of the claims and others should be set to $zero. I heard from tech if this is not done customer have to pay for each claim. I had to call several to customer service to tell them how this should be set. Most people set I have to pay for each claim, only 1 person knew that one claim should be set with service call fee and the other with zero. Thank you.

FN air conditioning came out earlier than originally planned which was great. The owner Adam was great too. He communicated well and was extremely knowledgeable. He advised me of all aspects of the job and what he was going to be doing. He was a professional in every sense of the word and I will likely use FN again for all my a/c needs.

I have been avoiding choosing a home warranty but Elliott did a great job in NJ helping me decide. The offer was good. I appreciate his assistance and hope we love the warranty. Thank you. Elliott needs a raise. You guys are persistent.

We appreciate Igal and the time he took to give us the information and make us feel secure. We have seen the commercials but didn't think to reach out until now. The other company wanted too much and covered things we don't have.

Everything went great. After filing my claim I received a phone call and email about who would be coming and all the important facts that I needed. I also love the way your phone messages are set up. I couldn't get to a pen & paper while she was giving the info but the message kept repeating herself until I got all the info. It never quit repeating the message until I hung up. (brilliant)

Repair our toilet. Replaced the entire contents in the tank. Did a great job and employee was very caring. He loved our doggie. Would use the company again. Would also recommend them to other people. Warranty coverage was great. Thank you.

I've been wanting to get a home warranty for some time. I'm glad that I finally took the time to do it. Your agent, Jordon, presented the plan well, and answered my questions. I hope I asked all the questions that I needed to.

We have never bought a home warranty before, but if I'd know how fast and easy it was I would have done it years ago. Our rep was extremely friendly and knowledgeable. I would recommend this service to anyone. I'm amazed at what is covered by the plan and how easy it is to get service.

I had called to open claim on A/C unit. She understood what my concern was and acted appropriately. Very helpful! She was knowledgeable about the process and resolved my inquiry that was satisfactory. Great, good, best, fine, awesome. Yep, yes, okay, nice...

AC drain lines not draining. Had to cancel due to having to go out of town. Response from Choice Home Warranty was excellent. This is the first time filling a claim, and I’m very happy with the experience. If I can’t resolve my problem, when I get back home, I’ll file another claim.

I was called this morning and renewed in less than ten minutes. This was an easy and cost-efficient way to renew my policy. I've yet to have a qualified claim but this is certainly peace of mind. I would recommend CHW to any potential customers considering a home warranty option.

Just signed with Choice Home Warranty. Good experience as the representative was able to answer my questions. The rates are great. We have dealt with another company for three plus years and every interaction has been a challenge. Looking forward to a long successful relationship with CHW.

Service was outstanding! Left a message late Sunday and received a call very early Monday morning from the A/C company. A young lady came out and found a leak and fixed it quickly and added Freon. My husband was very impressed by the service. I’m happy that I changed home warranty services. Choice Home Warranty is the best!

I have mixed emotions about the coverage due to confusion (confusion for a customer is never good). I was told and my contract calls for a $60 deductible BUT I had to agree to an almost $1400.00 fee to get service. While the contract dramatically reduces my cost of repair (Happy about that), I don’t understand and “CHOICE” offered NO explanation of the charges. I was simply told take it or leave it. That does not Make me feel good about CHOICE.

Door doesn't open when you push in the opener button. You have determined that this is not the result of normal wear and tear which I think you cover. Has GE endorsed you as being capable of making this determination? How old must the microwave be to qualify?

Your company told me that they would find someone within 24 hours. I called in my claim on 98 and did not hear from you until the 12th and said that you could not find any visual to come to my home. I called five plumbers in my area. Out of five plumbers four returned my call at three were able to come the very next day. I went with your reimbursement program. Me and the plumber filled out the form as we were told and submitted it. We waited 10 minutes for approval. I never heard anything since I was technically paying for the bill. I was not going to have the plumber sit here on the clock waiting. He and I went ahead with the decision to continue the work.

CHW could not find a repairman to fix my Air conditioner. I found a repairman on the condition that I would pay him. I would not let him leave until he filled out your paperwork and we sent in pictures. Three weeks later you are still requiring more information. I have sent the part no. And explained again what was done. If I could do more I would not need a repairman!

I called to get a refund on my policy that I just started. I paid $675 over 2 months and within 2 days of the policy term start date, called for a refund and cancellation. This was just too much money to hit my credit card during this time. I agreed to pay the 10% cancellation fee, since they could not waive this fee for me (which I think is poor customer service).

Washer was consider too much to repair. Was told it will be replaced. Was offered $299, not enough to get a replacement. Spoke to Yvette ** was then offered $370 which I was told is the most I will get and would get check in 3 weeks. Have been looking and the least expensive price found was $449. I appreciate the increase from Ms. **. Hope to find a replacement soon.

The Representative Charlie was most helpful... He explained the Policy. The policy is everything I might need for all household needs and replacing them or servicing them in the future... Very Helpful... He was very informative... He answered all my questions... Would highly recommend this to my friends... Everything I need to cover future expenses...

What is the purpose of a warranty when they don't actually cover everything and takes over a week to approve a part? The technician was amazing and did a great job of determining the problem and suggesting a fix. It is unfortunate that the home warranty is what delays and costs the home buyer more.

Choice Warranty came back and made it right. Thank you Choice Warranty!

Called in advance to let us know the expected time of arrival. Arrived on site and immediately got to work. Had our garage door working in no time. Overall a good experience for our first time having to call in a ticket. Only issue is that we paid $65 to have a piece of plastic replaced.

Responded to my claim quickly. Everyone I dealt with on the phone was helpful but more importantly, pleasant! The tech, Lance, started immediately and was very professional. Gave me some great money saving tips! I would highly recommend this company to anyone in need of heat & air services!

Choice Home Warranty is a great home warranty business. The plumbers they chose to come work in our home were an amazing family business. We actually found out we knew some of their family and friends through the same church. It's a small world. Choose this company and you will feel like family.

Our toilet makes gurgling noises randomly maybe couple times a week. They could not find the problem. I would believe they would at least have some kind of gauges that they could check the lines or something to help find the issue. They tried but I am sure this is not an issue that has not happened plenty times to other homes and I believe there should be a plumbing company you could have sent to my home that would have been able to locate this issue. I paid for nothing. All my other claims with Choice have been handled very well!! I just re RE-upped for another 3 years recently. I wish Choice could get a Plumbing Company that could come to my home and fix this issue!

Good like the TV announcement. With Jorge format with what he say about your company is very exciting. I will see how it goes. Thanks. My concern is to receive the proper service when the time comes. I can't say no more until I receive the service. Thanks.

Our order was processed and Technician was sent in less than 24 hours, The Technician this time we got was very good and knowledgeable and our problem was solved and we are very happy about Choice warranty. We definitely recommend choice warranty plan to everyone.

Once I got to the right person everything was handled quickly and completely. The woman who answered the phone and also in customer service were awful. When I spoke with the resolution person things went perfectly fine. The women on the front end need to be better trained about what is covered and what is not.

Ken ** did a great job in explaining and winning me over from American Home Shield. We appreciate the discounts as senior citizens and will look forward to using your service. I would refer my friends to Ken to review their current policies.

Jake did an excellent job describing services & getting me best rate. Give him a raise. He deserves it now or in the very near future. He was very patient and timely with the information and my questions and I can not say enough good about the guy.

I have had Choice Home Warranty for 2 years and filed two claims and both were denied. I had pipes leaking and Choice sent a plumbing company out that put some type of insulation in the pipes trying to cut ways of fixing it. Well pipes were still leaking so I contacted Choice home warranty to inform them that my pipes were still leaking.

I was hoping to give these guys another chance but after they charged my card without asking me for $663.00? Normally after giving your credit card information they ask you if it is okay if I charge your card. No mention of that.... I want to go with them but I am second guessing this now.

Thank you CHW for offering the Senior Plan. I look forward to many years of hassle free maintenance. It's satisfying to know the Plan can follow me to another address and also, as a Senior, the rates will remain constant.

I received confirmation email that AZ Plumbing would be there between 7-11. Scheduling should be left up to contractor coming out, I called AZ plumbing to get a more accurate time and was told it would be between 11-1 since home warranty company does not know their schedule. Technician arrived around 11:30, took pics of water heater and stated they need to get approval first. I took the day off of work to get this taken care of. Now might need to take more time once they have approval. The AZ Preferred Plumbing technician was great but wasnt able to do anything without approval from Choice Home Warranty!

The salesman was very helpful and competent and quickly answered my questions clearly. I had just purchased another home warranty with Select and by going over very patiently with both policies I could see how much better advised I would be to change my selection to Choice Warranty. He further explained that the law gives me the right to request for a prorated return of my insurance premium with the other company.

I was a bit frustrated with the amount of time that it took to locate a technician in my area, but the technician did not disappoint! My air conditioning was restored within 30 minutes! I am so thankful that you are able to find quality companies to correct issues with covered appliances.????

Appointment for microwave took 2 weeks, waiting one week for service on air conditioning, it was 91 degrees upstairs today. You need to find techs that respond sooner. Go down your list to find the fastest one especially for air conditioning when it is so hot on the second floor.

The tech (Air Pro Heating & Cooling, LLC) quickly found the leak, determined and obtained the parts needed and completed the job to my complete satisfaction. I would recommend the tech, Matthew ** and his company anytime and also Choice Home Warranty, Note, CHW has always paid all previous claims to my satisfaction.

Made me wait 4 days to get service for A/C in Florida. The fan motor broke. They made me pay 65.00 and didn't repair it. Hours on hold no one can help. Declined, because outside debris got in to it, WORST HOME WARRANTY.

Everyone I spoke with were very professional. The price for coverage is very good and I feel we have a pretty good policy. We have not used the service as yet but hope to have a good relationship. I researched before going with Choice and they come highly recommended.

Shawanda was very convincing and, I think, honest, I believe she gave me the best possible discounts and best price that she could. She explained everything to my satisfaction thusly, making me feel confident that I got the best deal available with the best coverage. I am now confident that if anything happens in my home that I am covered.

I didn't have to wait at all to speak with Grace. She was very helpful and I received an email immediately showing that you were processing the claim. Then, an alternative suggestion for service and then reimbursement was sent, and this seemed like a very good idea!

A technician came evaluated my problem. He was well informed and explained the situation and the process from this point. And the very next day CHW email me confirming what he had stated, approving the replacement. I’m very satisfied at this point. And will be a customer as long as I own my home.

I witnessed my electric clothes dryer not drying my clothes as usual, so I phoned CHW at 888-531-5403 for help. I was given a Claim No. ** by CHW Technican at 678-862-4534 with a scheduled service for 09/14/20 from 11 am to 3 pm. Around 12:45 pm on 09/14 Jason from Appliance Remedy arrived and after testing the dryer out Jason found that the dryer is working okay! Jason's only negative comment was that I was not venting the dryer exhaust outside the house but in a 5 gallon plastic container partially filled with water and covered with a lint filter. I'm not completely convinced that the problem is solved, but Jason agreed that I keep him informed of the dryer's operation.

Today I spoke with Al ** for my home warranty policy. He was kind to provide all details and I appreciate his efforts to walk through the policy and answer all questions patiently. I purchased policy today. I would recommend to my friends and family. Thanks.

Replacement of shower control system. However the control lever will fall to the hottest level of the shower temperature when set at the mid point of the lever setting. It would be nice if the shower lever with stay at the point where it was set.

We clean our AC unit every spring, have a nest that reminds us to change our filters, but were denied coverage when the ac stopped blowing cold air. Our unit is less than 8 years old, and after I appealed pointing out that their claims were outright fraud - they went radio silent. Not returning calls or giving answers... 2 weeks later (in the Texas heat).. I guess we're out-of-luck. Bye bye premium and 4k to fix/replace the unit. Going with another company that actually communicates in the future. As a Realtor I can assure you there are better companies out there. I was given this warranty as a gift, and they will not see a renewal or a dime of my money.

Declined first repair service. Never called or emailed after I sent an appeal. I left numerous voicemails for case manager but she never called back or replied my emails. Upon speaking with resolution team they offered my no assistance and disconnected the line when I asked to cancel my service.

Put in claim on computer for a bad fan motor on my air conditioner. Answer was fast, date for serviceman set up. Came today and fixed problem. Actually, was surprised it went so smooth. Very satisfied. Servicemen were courteous and knowledgeable. They arrived on time and were done in no time.

I filed for service on my refrigerator back in June the 6th and still have not gotten it fixed. The repair person that was here said it was the fault of Kentico and they came out and said their stuff is working fine. To this day nothing more has been done. Most of the contacting anyone has been left up to me, even to the point of getting my AC repaired. I suggested getting a plumber to check water pressure and again no help from The home warranty I have. I have received no satisfaction from Choice Warranty at all. I expect something be done this week or have no choice but to contact a Lawyer which I will do the 21st if no satisfaction by then.

I called Choice to get a quote and to inquire about their warranty. I'm the type of person that don't like to be pressured and make an immediate decision, I like to explore my options with other insurances. I received a called from another rep and I explained that I'm doing my homework before making a decision and he explained options to me that wasn't explained earlier. After doing more research he reached out to me again. Even when I was in the middle of a family health crisis he let me take my time. This is my first time purchasing home warranty insurance. Thank You Charles.

I’ve received immediate response to my issue. Each time a tech has responded they have been very polite, explained the problem and what needed to be done to fix it. They have always left my property clean and in order as well as telling me that if there be a problem in the future to please give them a call. I’ve been very pleased.

I am 100% dissatisfy with your warranty company! It is a total rip off to your customers. I only wish small claims court wasn’t so costly because that where we would settle this and I would represent myself at age 81!!!!

It was a good experience on the phone and the sales rep matched rates that I asked for and provided incentives for me to sign up. Overall, a positive start and I hope the customer service is also as good and smooth as the sales process.

Good response time answering the phone and bringing up the info on my account. Hopefully, the response time by the provider will be as prompt since it is very hot in Texas right now and the a/c quit cooling yesterday.

This morning I spoke to Jason who was most pleasant and very knowledgeable. He answered all my questions and was so persuasive in the most professional way. Looking forward to see if this company is as good as the conversation and print.

I opened a claim for my washer. Choice could not find a repair service and wanted me to find my own which I couldn’t do. Took 2 weeks to get an appointment. CHW said cost of repair was greater than the appliance so offered me $299 to replace a $600 washer, I said that was not acceptable and would prefer the repair, they refused and said they only commit to giving their Customers their CHW wholesale cost of a similar washer, which makes no sense for the customer who has to pay retail. After some haggling they offered me more than the $299 but less than what it will cost me to get a comparable Washer.

My first claim was a plumbing issue in the master bath. The leak originated under the jetted tub, which I was told was not covered. The contract did state that anything that was enclosed, was not covered under the contract. But after texting back and forth, they graciously agreed to pay for repairs even though they weren't obligated to do so. So yes, I would recommend Choice Home Warranty.

The company Marvell Electric was phenomenal. The technicians were professional and actually experts. They quickly identified and isolated the problem with the proper solution. I would recommend them in an instant. My only dislike is that we were never consulted by whoever coordinates the service calls. Once the claim was submitted we were just given a time frame of 3 pm - 8 pm on a Saturday night! Once Saturday arrived, I received another email stating that my scheduled service was now at 8 pm on Saturday night. Having no say in the matter, we ventured out to conduct Saturday business like everyone else who works during the week. While out we received a call that the contracted company was on their way. Thus, we had to cut our plans. That's my only complaint.

It took almost 2 weeks for company to even find a technician who could accept our claim. We ended up fixing the issue on our own because we got fed up with waiting. Don't advertise a service if you cannot fulfill your end of contract.

She was very conscientious to get the job done and came within one day. She fixed the problem and did a great job. We had a clogged drain and a leak under the bathroom sink. She solved the issue on both problems.

Even though Mikey (Service Tech )had to reschedule our appointment due to didn't have our part needed (Had to order), I found him to be very friendly, professionally sound and committed to resolve our problem. Our sincere THANKS to Choice Home Warranty for choosing Un-Stoppers Complete Plumbing who I feel can and will handle all of your needs.

The gentleman that came to our house was awesome. Very knowledgeable and friendly. Took care of the problem and we are very very pleased. Could not be happier how everything went. Thank you For making it so easy for us to get it handled.

The plumber was actually able to arrived early at the house. Upon entering and assessing the situation they were able to quickly determine a resolution. They were safe and practiced adequate COVID-19 procedures. The technician was prompt, experienced and completely resolved the issue. Job well done.

Quick to respond the needs for the item repair that under the insurance contract when I called your company to get the claim#. And quick to send a technician of company to check the air conditioner. A little inconvenience is the phone phone call was hold long. That should be understood based your company has a lot of clients.

Quick response. Technician was responsible and quick in locate problem. Was polite and respectful. Unfortunately we had to wait for a couple of days since the part needed to be order. When part was receive the technician return and the machine was repaired.

There’s some kind of leak under/in my shower. When they explained the policy to me - they said they covered leaks and pipes and stuff. Now they told me - after it was assessed - that they don’t do it because it’s a shower. And I had to get my own plumber to come out because you couldn’t get anyone in a timely manner. That’s wrong. You never told me you had a backup of workers due to Covid when I signed up. That is misleading and wrong. I had to do your work - only to be told it wasn’t covered. I am disabled and struggle every day. I need a working shower. I need your help. Please find a way to help me. I paid you a lot of money.

Garage Door opener does not work with remote commands. Tech came out from Garagesrus charge me $75 and diagnosed problem to be Remote relay in opener. Contacted you for authorization and was told not covered in warranty. So here I am, 87 years old, handicapped, spent 3 years of premiums at about $600 a year + $75 and I got to get out of my car and walk through the house so I can open garage door from inside switch. If you can not adjust your ruling I want to unsubscribe from your plan.

Good service. Very happy fixed the problem I had with my 2 Ac. Good technicians. Very nice and very helpful. Explained everything to me on the problem I was having. Would definitely have them back if I had another problem with my air conditioner.

When I called the recording said it would be a long wait but took only a minute. Service technician was so quick and neat when replacing my garbage disposal. This was my first call for service and if it keeps going this way I’ll be impressed.

Bathroom exhaust fan quit working, filed the claim online and repair was made within 24 hours, how cool is that. William the repairman was kind and courteous and cleaned up after himself. Outstanding service. I have been with Choice Home Warranty for five years and the customer service and online access has been outstanding and above reproach. I would highly recommend Home Choice Warranty to Family and Friends.

Our circuit breaker in our garage had a arching wire. I placed a service request online. The technician came as scheduled and promptly repaired the problem. Very pleased with the service. Well we plan to utilize the service of that particular electrician on some other projects in the future.

Prompt reply to my online submission. Technician returned my call and scheduled an earlier visit since the AC wasn't working. Very quickly diagnosed the problem, submitted the recommendation which was approved within 15 minutes. I'd recommend Choice Warranty to my friends.

The Technician from Ace of Spades Garage came out on 11 Sep 20 and did absolutely nothing and he wasn't wearing a face mask. He had no tools and stated it appears that the door frame is preventing the garage door from opening? He sprayed WD-40 on the door frame and stated he couldn't fix it? Asked for his $65.00 Service Charge and left. My Garage Door still isn't opening properly and I know there's something wrong with the Garage Door Opener, not the frame!!! I called the Technician 2 times and he never returned my phone calls. I know I got ripped off and believe I'll call USAA and cancel payment of my check! I just renew my contract with you all and would appreciate your assistance in getting these people to do their job!!! Any assistance would be deep/ly appreciated!!! Mr. Joseph G. **

Tech was great. He checked the unit and said all is well. We had our unit serviced and that tech told us we have problems. Gave us estimate for 375.00 +. We had him do the maintenance and then we had Choice tech come and check our unit, all checked out fine. The other tech was fraud trying to get more money than just the fee for preventive maintenance.

Technician was incredible, not only came in diagnosed the problem and got it fixed, but under the abnormal restriction of our sleeping newborn, he was quiet, clean and just incredible all around. Our baby didn’t wake up once while working, even only being one room away. Fan works great!

When my AC stopped working, I contacted Choice HW. Within 12 hours, I was contacted by the HVAC company, and the problem was corrected soon thereafter. I know that all problems cannot be solved as easily as this one was, but Choice was very prompt in contacting the proper service to handle the problem, and Buddies HVAC was a great service. I highly recommend both Choice Home Warranty (and I have to both friends and family) and Buddies HVAC and Maintenance LLC.

The garage door opener quit working and was repaired in a very professional manner and I am very satisfied with the repair. A Plus Garage Doors LLC was the repair service provided by Choice Home Warranty and I am very satisfied with them.

Submitted my plumbing issue on Friday afternoon and had a plumber at my home first thing on Saturday morning. Choice kept me informed on the progress of the claim and the contractor they employed did so as well. I previously had a home warranty with another company and they were not nearly as responsive as Choice. Choice is a great value for the money and their customer service is excellent!

He stopped the leak from the faucet valve under the bathroom sink. He also stopped a toilet in an additional bathroom from constant running. Work was complete in less than 20 minutes. He identified himself and was a kind and courteous person.

Thought I had a leak in a pipe in the basement. The technician found the problem immediately. The air conditioner wasn't tipped backward far enough and was leaking down the wall. I was not happy about paying $60 for a 10 minute visit, but it was my mistake and the technician was very pleasant and he still had to make the appointment. Glad it wasn't a leak.

Your company could not provide me with a company that wanted to put in for my claim. What a disappointment. Reputable companies in Peoria area have a bad taste of dealing with you. What good does a home warranty do if no one wants to be affiliated with you???

Initial action's good. Local appliance repair (assigned by you) diagnosis accepted by your firm. Authorization to repair granted. Then bickering over where repair company could purchase replacement ice maker. Due to failure record want OEM replacement. Your firm wants part obtained online (delay, OEM? how much cheaper?). Your designated repair company can immediately obtain OEM part locally, Last repair by you for equivalent garbage grinder we paid for price grinder + $85.00 up-front before completion of repair. A Service based economy, a Significant Annual Premium, $85.00 per service call, and squabble over part cost, resultant delay in repair. Curious; don't exactly know how you have attained, let alone maintained your reputation? Is your profit margin that slim, and regard for the individual customer that shallow? Would appreciate an explanation from some level of your management. Yours Truly, Jim **.

The customer service that I received was outstanding from start to finish. Once tech service arrived they did their test and said that the cost for the control panel might cost more than the microwave, they sent in the referral and Choice Home Warranty decided to pay for a new microwave.

Very nice job???? The technician was very nice and knowledgeable about what he is addressing. It only took long time for Choice Home Warranty to schedule this technician to come home and took care of this issue. But then the technician was good guy. He was able to address this issue properly.

The service tech did a good job fixing my dishwasher. He was very courteous and very competent. I would recommend Choice Home Warranty to anyone. It is very important to have components in a home covered especially when you have just purchased and moved into the home.

I paid for a 5 year contract with this company and it took 5 days for someone to come look at my refrigerator and almost two weeks to hear from you and that is only after calling and calling. I have a side by side refrigerator and I am only getting enough money to buy a used top mount freezer and that will take another 30 days to get a check for replacement.

Updated on 09/17/2020: On Sept 11th 2020 my water heater needed replaced, Choice Home Warranty approved the replacement, but the cost will be $455.00 for non covered items "duct, copper, drain, or electric to support the new equipment." I was not told of the charge until the day of the installment. If I did not agree I would not get the heater installed and the replacement would be declined. I have called and email the case manager Keisha ** a number of times to get this matter cleared up but never got a call back nor an email. Why didn't Choice home warranty have this information- up front payment in their contract? This was my first claim.

CHW was quick to respond, very helpful on their end! The plumber they sent out was GREAT, I would have him back in a heart beat and will give his cards out to my friend. CHW would do well to use him as often as possible.

I continue insuring with CHW as they are customer service aware and respond promptly. I have been with them since 2016. This is my 3rd property and am very satisfied. I will definitely continue to use them in the future for all of my family members and myself.

Your offer to replace a dishwasher for $299 is absurd. Your advertising leads people to believe that their appliance will be replaced if it cannot be repaired. As I pointed out to your representative, Cheryl **, It would cost about $680 to replace this dishwasher with one of similar kind and quality. Your advertising attached to this email shows a figure of up to $1,500 to replace an appliance. Why did you lowball me? Perhaps there is a dispute resolution process but I cannot find it in my paperwork.

Tony arrived within time frame given and did an excellent and thorough job repairing my Duet Washer. He was polite and took great pains not to make a mess. When he left my washer was working perfectly as far as I know (haven't really tried it yet.).

18 days and counting. The part was received 4 days ago... Still no repairman has come to fix the fridge. So glad Choice prides themselves on fast service! I can’t get a call back from Choice or the serviceman who is supposed to fix the fridge. No show on two appointments. So far... Is there anyone working at Choice besides the guy that’s answers the phone and promises a return call from a manager within 24 hours? Hello? Anyone there?

The plumber could not find the source of the leak. It wasn't the water heater nor any visible pipe. Concluded the drain pipe may have been momentarily clogged and freed itself. I will contact the HVAC company for them to look into the leak.

My a//c is still not working properly however, after the first repair the a/c technician notified you that we needed an electrician to replace the breaker. After the electrician left the breaker continues to trip off about every 45 minutes. After we re-set the breaker it work for a short time. So, I again state that the a/c is not working properly. Please get someone here to correct the problem or problems.

It's hard to share, I spoke with no one. I filled the form. It was easy, quick. There's nothing more to add. I was impressed with yearly cost and the monthly payment was very reasonable. Now I'm hope to receive the actual Home Protection Service Agreement. I'm looking forward to work with Choice Warranty.

After diagnosis that replacement was needed Choice offered less than half of what it would take. When I rejected the offer Choice assigned a case manager (Cheryl **) who promptly sent an email with contact information. I have left both telephone and e-mail messages and I have received no response.

I called to check on a warranty especially for my appliances and was able to get a frozen for life policy to cover all of my appliances that I was looking for at a reasonable amount of money. The young lady that I talked to was very informative and to me knew her product. Told me I could cancel at any time and the policy I got rates will not increase in my lifetime and I got what I feel is a reasonable service call each time I need repair.

Submitted a request on THU morning and the service was complete Friday afternoon. Friendly and complete service that fixed the issue. Thanks for the great work. I would recommend to a friend or relative. Please share my experience with future customers. Very efficient process and result.

I feel as though I have been mislead about the benefits of a home warranty. I purchased the “Ultimate” package because it seemed to be the most comprehensive. CHW hasn’t agreed to repair or replace my evaporator coil even though the technician told us it was faulty. They told us it had been damaged by a leak from the humidifier, which is part of the system. I could understand if it were damaged by something not associated with the HVAC but they are all part of the same system. Also the communication with them is very difficult. I feel like they are literally trying to “sweat us out”.

I had a tub that wasn’t working. 4D plumbing was prompt had on PPE and kept it on throughout the time in my home. They informed me of what needed to be done and were very knowledgeable. Great job guys.

The guy who helped me went above and beyond. He was wonderful! I wanted to cancel my coverage but he went back and worked with his superiors and got me a good faith payment towards the claim I wanted to file but couldn’t.

I had not even finished filling out the request for information, when Zackary called to give me the information. He was able to give me the details of how Choice compares to AHS. The decision to cancel AHS & go with Choice was an easy one. Zackary was able to sign me up right then.

The tech was cordial recently and quick to fix the AC issue. There was no effort my end to guide the tech. It was a overall pleasant experience. However, there are weird coverage issues at time. For instance, I had to pay hefty amount for a cooktop issue when almost all burners were not working. I couldn't understand the rationale behind.

Eric was accurate in his assessment of the problems plaguing my aging a/c unit. He understood the need to complete order in a timely manner and seemed to have the desire to help the situation along. He explained the process and who would be doing the work. Hector was knowledgeable and great to work with as well.

The technician was great. He was on time and very professional. I wished we could have gotten a earlier appointment since there was an issue with my daughter's illness and the sun to keep her from having to park outside.

This was the first time we used the warranty. Making the claim was fast and easy. The representative set up an appointment with a service tech for the following day. The service technician was prompt, professional and supper efficient. We are extremely happy.

Budget Heating and cooling was on time and very helpful and explained everything to us. Loved that we were able to put in our order online and be contacted by Budget by the afternoon. Would recommend both Choice and Budget.

Choice Warranty was very fast response in my case. Our second home out state. One of 3 units of air conditioner did not run for 4 days. When I call on the Holiday Labor Day, they responded right away. The repair was done in next day. The serviceman was polite and knowledgeable. I would recommend this company to any of my friends.

Very impressed with the associate who assisted me. Very knowledgeable and personable. He had me sold in a matter of minutes. I am excited to have my home covered. The associate appeared honest and was able to answer all my questions quickly he appears to be very well trained. Thank you again. I am excited to have my home covered finally!

Not happy at all. My ac went down and because of Covid-19 I am having hard time and I have to $1259 from my pocket. I requested if they can some help out but they are telling me about coverage and policy.

The dude I spoke with on 9/10/2020 said he would honor $420.00 and a 65 dollar service fee and add refrigerator icemaker as a bonus if I renewed early. My actual policy does not expire till March 2021. He said I would get 2 emails. The first one would not show the upgrade of the icemaker coverage but the second email would. LOL....here we are Friday and no 2nd email arrived. I feel stupid and gypped.

Scheduling my appointment to get the plumbing issue taken care of. Was professional and located my account with ease. Took the contact information to process this claim. Waiting for the plumber to come out and find out what is causing the problem.

The agent was very knowledgeable, professional and helpful. He responded to all questions, provided options for purchasing the warranty, yearly option to pay in full or three payments, monthly payments which he explained yearly would be best option. When the coverage starts d if not satisfied money back guarantee.

I tried the reimbursement. Contacting Ahoy Plumbing- Availability was almost immediate. Plumber was incredibly professional and friendly, but MOST important was his cooperation and PATIENCE completing the online Diagnosis numerous details! I was also pleased w/ the rapidity of the online authorization provided by CHW. Overall a very good experience!

Tech. did a very good job and did not leave until he was satisfied. He found the problem and fixed it. His name was Richard. A very cordial and friendly person. I'm really satisfied with Choice Home Warranty.

After a 2 hour run around I was finally able to speak to the resolution dept and they were easy to talk to and were able to answer questions and take care of my issues. I would recommend them to family and friends for any future warranties needed.

I find that the company tries to do whatever they can not to pay the bill. I have paid them for the last 14 years and fight with them to get anything covered. So I am canceling them. As soon as I can find somebody better.

Today’s tech was better than the one on 09/19/19. I think he ripped me off by overcharging for Freon. Freon could not leak out that fast in 51 weeks. I should get a refund for 09-19-19 service. See order **.

We started having problems with the air condition, then the heater didn't work. But the tech that was here put us at ease. He checked out the system and right away he knew what was wrong. He did a great Job.

This is the first time I'm using Choice Home Warranty Service and I have to tell you that I'm pleasantly surprised at how you stand by your warranty. I usually go with another warranty company but happy that I chose to go with your service. You have not let me down and everything is working out great! Thank you for standing by your product.

Dan, the plumber was wonderful. Very polite, caring and knowledgeable. I certainly will be recommending your program and Dan to others. Thank you. Blessings, Janie. I was worried about this plan but my worries are over. Very good experience. Thank you, again.

The technician was timely and respectful. He made the needed repair in a reasonable amount of time. Great job! If I ever need garage door work, I will request this company. I especially appreciated the fact that the technician wore protective items...mask and gloves.

Leaking toilet --still have slow fluid master--will contact Choice warranty to see when that can be repaired. We did have to wait from Saturday until Tuesday for repairs. This was probably because of the holiday weekend, however, I am not sure why I could not get someone out sooner.