Choice Home Warranty Reviews

Repair plumbing problem - Great customer service.

The plumber dispatched to service my claim was extremely unorganized and provided horrible customer service. Choice service members diligently listened to my complaints and went above and beyond to have my issues resolved. Sadly they had to assign a new plumber, but happily they were awesome and we have hot water again.

I am so proud of the repair service, He was very knowledgeable about the appliance. He explained what he observed was wrong with the appliance. Very polite honest and respected my feelings about my appliance. Great job CHW.

The ice maker on our beautiful built in refrigerator stopped working. We had no idea why. It actually slowed down and we called you... It did make me worry as I had called in the evening and I didn't get anyone to answer but I called again in the am and the agent took care of me.. The company you sent was very professional and did find the problem. It had to be replaced and once again you did a great job of letting us know it would be taken care of... It was finally installed yesterday. It took about one week in total to fix the issue. I feel very satisfied with the service. Thank you and we will continue to recommend the company.

I had a sewer back up claim in my downstairs bathroom. I reported my claim and within 4 hours the service tech was at my door. They immediately assessed my damage, ** the process to me and contacted Choice. I received both a phone call and email confirmation of coverage. I did not expect such immediate response. The problem was corrected within the same day with a warranty! WOW.

I opened about 15 claims in last 2 years for my rental properties. Their technician will visit only to trap you. Tech will tell you this is not under coverage of CHW. If you can pay us that much money we will fix your problem. If you will refuse tech will report this issue is due to lack of maintenance so we CHW will not cover this. For one claim, he reported you not replaced AC filter on time so it's out of coverage. I will never go with CHW.

The garbage disposal was broken and the technician replaced for another new. The job was well done. I'm very satisfied.

CHW was contacted on 3/20/15 regarding a problem I was having (garage door stop working). Four Season Garage Door company was contacted. Service man came out fixed my garage door. He was courteous, efficient and very professional with my repair. I will be recommending this company and CHW to all my neighbors/friends.

The tech came out. Said it was a bad part. Washer began to work. Later when I got home from work to do a test load it wouldn't spin. I called him back to let him know. He said he would call Choice about the warranty and let me know. The transmission was bad. They're replacing it!!! Hope to have it back tomorrow.

Bottom was leaking and service vent door removed, replaced and had working in less than an hour. Great job and coverage provided for it. Thanks Choice Home Warranty.

** from JB services came to my house to fix my dishwasher. Very professional. Took the time to explain what was wrong with the dishwasher and proceeded to fix it. If I ever have any problems with my appliances I would like him to be the one that comes to fix them.

I've had numerous problems with the vendors in competency & just money hungry. They're not committed to customer service. I spoke with Choice Home Warranty about my issues, and they immediately rectified the problem. I was given the opportunity to hire someone of my own, & be reimbursed up to $150.00. I thought that was fair & great customer service.

I was pleased with the service once I called in the problem. The service provider contacted me promptly and set up a time to come and fix the problem. They were very professional. They fixed the problem and the service was great.

Choice Home Warranty Reps were very friendly and professional when reporting the claim. The technicians did not respond as fast as I would have liked because it was a refrigerator issue. It took several days to have someone come to my house. This was after contact 2 separate companies. The first company did not even return my call for 2 days.

Placing the service request could not have been easier. The technician promptly contacted me for an appointment. When he showed up, he was on time, polite and very professional. He had the part on his truck and my fridge fixed within an hour of arrival. Very satisfied.

Multiple claims denied - all high value- examples: ac, water heaters, breaker panels, etc. Breaker panels were denied due to the fault being age and corrosion. CHW stated that even though the breakers were 40 years old, they would be covered but "since corrosion is caused by moisture that should not have been present without a hole in the wall". I live in the Southeast, any idiot knows that it is a humid place, naturally, therefore we have moisture in the air that causes corrosion in panels. They said this is not possible that my tech was wrong. Upon calling back they said they are not techs, so they cannot review moisture issues so the claim would be denied. True con artists here! Circular arguments with no knowledge of issues. Want to get screwed? This is your company!

I would like to take this time to let you know how pleased I am with your service. Everyone was so pleasant and helpful. I recommend your company to anyone.

I have a Samsung refrigerator. It works well but all of a sudden there was a bad noise. I called Choice Home Warranty and they came to my rescue immediately. It was such a relief to have them. The repairman that was sent was fabulous. He was very concerned and very considerate. I recommended Choice to 5 people that live in my Association and they all signed up. Great service!!!

Sink Stoppage - The service was prompt and excellently accomplished! Terrific company!!

Choice reacted quickly to my claim and someone was out within the week to fix my fridge.

I called Choice on Sunday. Monday I heard from technician, and Tuesday he came out. It needed a part which was ordered, and when it arrived, he returned the next day. It can't be any better.

I had a very good 1st time experience. My washer didn't drain, and the service guy came to fix it within 24 hours.

Dishwasher stopped working and called in the claim. I had a call within the hour to schedule a visit from the tech. After the visit the tech filed the claim and within the next day we had the claim resolved. Choice home warranty is very quick to respond, thank you!!

I called on Sunday evening and by Monday afternoon the electrical company was out. They were friendly and professional. They completed the work within a few hours. Also, Choice Warranty contacted me to follow up on the status of my claim. This is the second time I have had to make a claim, and both times I am completely satisfied.

The technician who fixed my gas range was prompt, courteous, and professional, as well as very thorough. He took his time to ensure the problems were corrected before he left my home. Also, the personnel at CHW have always been helpful and kind.

My air conditioner was not working and Choice Warranty had someone out within 24 hours to look at it. I am very happy with the service provided.

Service for Dryer - I did receive the excellent service.

The service and repairs were prompt and efficient.

I called for service as I had a leak coming from under the kitchen sink. The representative was very efficient and got my claim submitted immediately. I then received and email about 15 minutes later with the name of the plumber who would do the repairs. The plumber was here within a few hours and had my problem fixed right away.

Service was good.

Had to come out and replace gcfi plug in garage, called one day, they came out very next day and took care of the problem. I have not had a problem with it since.

I am very impressed with Choice Home Warranty. I was only a few days in with them and I had an issue that needed repair with a water heater. Not only did they get someone out quickly but the plumber had to follow back up because the problem needed further repair. CHW authorized it quickly and in a professional manner. All with great communication! Well done and look forward to having them as my home warranty!

My microwave went out and they could no longer get the parts for it. It was 10 years old. By being covered they gave me 180.00 towards a new one. I was grateful to have that coverage. Also my electric panel went out in the kitchen - all outlets. Seems it had something to do with my breaker box in the garage. I did not use one of Choice Home Warranty repair people. I just called an electrician for getting how this works and they still paid a portion for my repair. Once again I appreciate having the coverage. Being a single Mother it gives me peace of mind that I have help at the time I need it. Thank you Home Warranty Team. You are a blessing to me.

I purchased a homeowners contract. The first repairman visit was supposed to be no copayment. The repairman said he needed his $40 deductible. My wife paid it. I called up Choice Home Warranty. They said they can't do anything about it. A few months later I called about a fan that does not work. They told me it wasn't covered. It clearly states in my contract that it was covered. These people are crooks. Stay away from them. I was a customer of American Home Shield. Another company who were excellent. I am going back to them.

My air went out in my home on Friday night at about 10 pm. I tried to contact them by e-mail but was unable so I called the toll free number. To my surprise a service agent answered and told me she would get someone dispensed to my home. It surprised me that she had someone because I live in a rural area. The tech came Monday and repaired my unit...Pleased with the service that I got....Thanks so much....

I was experiencing issues without heater during the coldest part of the winter and I call Choice Home Warranty and they got someone out right away. The technician that did the work was very professional, knowledgeable and cleaned up after himself.

I have unfortunately had to use the service twice for relatively minor issues. The process was fast and CHW assigned a licensed professional immediately. They then followed up with me to ensure that the contractors had contacted me to make an appointment. The whole process was painless. I will be renewing when this contract expires.

I am very happy with our home warranty and have already recommended you to many of my friends. You got us set up quickly and we haven't had any issues with the work order. This was especially helpful because we are managing an out-of-state property we own. Thank you!

Our air conditioner began to blow warm air. We called choice to send a repair man. The air conditioner repair man diagnosed the problem, but told us that choice warranty usually denied replacement or repairs. Sure enough, choice denied our repair due to some kind of "small print" in our agreement. My husband and I had talked with their representatives 3 times prior to signing up with them. No one told us that the air conditioner might not be covered for repair or replacement if there was a grounding problem associated with the compressor. After a long conversation with ** , who said he was a manager for choice, we were suppose to receive a form to fill out and receive a 200.00 refund and cancel our warranty. 10 days later and we have not received such a form or refund.

Good job - fast service, friendly service. Would recommend to anyone. Thank you.

Repair company responded quick and made repairs the next day after first visit.

Mr ** was given the work order to check for my no heat call... He was courteous, professional. His expertise, and the expeditious manner in which he was able to get it up and running again will always be appreciated. The customer service I received from Choice Home Warranty will be passed along to all of my friends and family.. Thank You All.

We had a 2nd floor bathroom plumbing stoppage. CHW worked quickly to assign a company to address the problem. Plumbing problem fixed.

Am very pleased with the timely response of not only CHOICE but also the vendors used.

I wished we would have stayed with our previous home warranty company. We are actually paying more money on the repairs.

I have submitted two claims with Choice Home Warranty (garage door and garbage disposal repair) so far, and both times they have sent over extremely professional technicians. The repair personnel knew exactly what the problem was, were prepared with all of their replacement parts and were quick, efficient, courteous and professional. I left another home warranty company for Choice, as I was tired of fighting with them for coverage purposes and even if I did not utilize them over the course of the year, my service fee quickly climbed to a really high amount. Home Warranties are less expensive than the cost of major repairs, but you still want to keep the costs down as much as possible, and I believe Choice to be a great fit for me as far as price, customer service and the technicians they send out for repairs.

The customer service manager was very helpful in getting my claim process for me.

My name is **, due to a leak in the coil system, the AC unit at ** was not producing cool air. Choice warranty initially assigned the work order to Bennett and Sons (407) 703-4488. This company did not service the area. The work order was reassigned to TLC Indoor Air Services LLC (904) 292-0636. ** of TLC diagnosed a leak in the coil system due to normal usage wear and tear. Choice Warranty is taking the stance that due to rust and corrosion from coil leak, the AC coil failed, when the opposite is true as stated by the service technician. Due to the leak from normal usage wear and tear the rust and corrosion is a by-product. I have been a customer with Choice for more than two years. I have been denied three claims ** and now the current one **.

I had my dishwasher stop working so I called Choice Home Warranty and they took my request promptly and assigned technician within hours. But since it was weekend, technician called me after 3 days and said will come on next day as he was busy. I told him to come on same day even if it is late hours. He said will try but didn't make it. I called Choice representative and they checked with him. Finally he came in evening next day around 8pm and said will have to replace few parts. Choice Home warranty called me next day and offer me buyout option since parts and labor were greater than repair. I had no choice other than to accept it. Was out with dishwasher for a week now... Would have liked to get it repaired...

Garage Door would run, but nothing was moving. Called Choice and they were very responsive on the phone, the tech contacted me the next morning. Choice even followed up with me to make sure the Service company had called me to set an appointment. Impressed with the overall way Choice handled my claim.

Beasley's Plumbing from Atlanta were here as promised, fixed it very well, very fast, and very professionally. Wonderful service start to finish. The repairman was wonderful, and I would recommend them and Choice Home Warranty.

I got online to try to submit a service request.... The website is not user friendly... I was not able to easily submit a request. However, upon calling the service center, a request was submitted and technician assigned promptly. This warranty is for one of our rental properties. By the time I contacted my tenant, they stated that they have already been contacted by the technician assigned and have an appointment set up to fix the problem. The technician showed the following day and rectified the issue. Both myself and my tenant are very happy....

We had a great experience with Choice Home Warranty. As soon as we made the claim, I received a confirmation email, and within an hour we were able to make a appointment time. The following day, the gentlemen that came by to fix our air conditioner was on time and very professional and polite and now we have cold air!

After having our yearly air conditioner check-up, I was told there was a problem. I immediately called CHW and the person who took my call was very polite, knowledgeable and ready to help get my problem fixed.

I am very pleased with the fast and courteous response with getting my air conditioning fixed. The tech arrived right on time and had it up and running within 30 minutes.

My upstairs AC had quit working and I called and a repairman came out the same day. He was courteous, efficient, and repaired my AC and went on his way. I was extremely pleased with the service and attention I received.

CHW has a quick response. I called and reported my heating system was not working properly. Technician came out to check unit and next day problem was resolved. Thank you CHW for your great customer service.

My air conditioner broke. I put in a claim on Thursday. Choice sent out a local technician who was rude and wasn't able to figure out the issue until I googled it and told him what I found. He then told me my thermostat needed to be replaced and tried to give me the cheapest Honeywell thermostat you can find. It is $20.00 at Home Depot (I checked it). My thermostat came with my home and is a very nice touch screen model. Choice said it was not standard when it was and would not be covered. The technician who came then told me I would need to pay the difference, labor and drive time for him to go get the model I currently have. I called Choice and they said they wouldn't pay for him to go get the replacement model and I would have to pay out of pocket. The technician took his $45 and abruptly left without even putting mine back on the wall (it was hanging). It fell and broke. It is saturday, still no AC and now no thermostat.

The repair was handled in a timely and a professional manner. Excellent customer service.

My claim was handled quickly - from sending an email with the contact information for the repair company, to the follow-up. The repairman came within the service window specified and he had the needed parts with him. He was in and out within 45 minutes and my washer is running like new.

My dryer stopped working. Contacted Choice Home Warranty and they provided the name of the service co. It was easy to set up an appointment and I was able to get a next day appointment. They arrived on time and fixed the door switch. Dryer is working perfectly now.

Our air conditioner was not cooling. Called Choice Home Warranty and within an hour the repairman from Action Air called. He could not come out the same day due to rain but came out the next day and repaired the unit. Best service ever by Choice and Action Air.

I was only with Choice for about a month when my washer went out. At first Choice was on it and sent a repairman... I paid my deductible. Two repairs were done on washer. Then when repairman left, I ran a load and still had the same problem. The washer was not going into spin mode... I made Choice and repair service aware immediately. Later the repairman looked at it again and said he would have to call Whirlpool for advice. Then turns out, Choice denied my claim for further repair. I did tell Choice and the repairman I thought it was a timer issue. I tried to work with Choice and got nowhere! I cancelled my policy. Choice did nothing for me! I would not and do not recommend Choice. They can't help you with simple things so beware!!! Glad I found this out early!

Had to repair heater. CV3 Mechanical Solutions was great. He was on time, pleasant and did a great job. I would recommend Choice Home Warranty to my friends and family. Choice was fast and very pleasant handling my claim.

Was very satisfied with the plumbing service who serviced my house. Very kind and professional.

Guy was a bit late but when he go here he took care of the stoppage in a very quick manner. All is well. Good job.

They responded quickly with my request about my garage disposal and I contacted Roto-Rooter And they came and I needed a new disposal and it was installed the next day. It was handled quickly and efficiently. With me paying only the $45.

Our 17-year old air conditioner compressor stopped working after own the home less than 6 months. Choice calls it "premature failure" because they think compressors should last 18 years (most A/C specialists disagree), so it is not considered failure under normal wear and tear, so they denied the claim. Our contract said nothing about premature failure, but they refuse to cover the claim. Their sales pitch says they cover your home no matter how old. Don't believe it!

You folks have been very helpful. I messed up by getting some work done, the rules State to contact you folks first. I had to get something done fast; had some water leaking. The people explained it very clearly to me; I apologized. They were pleasant and understood. It’s the right way to run a business. Customer understand and being helpful. You folks understand and apply common sense. Thank you and a thank you to your staff.

This repair was responded to in a very timely manner i.e. within 24 hours. The plumber was courteous, professional and competent. The repair was completed quickly. I was most happy with the service!

My service was scheduled promptly after I called in. The technician arrived at my house as promised and fixed the issues immediately.

Initial intake person courteous. She questioned me about problems to accurately document my concerns. Choice emailed immediately claim number & contractor's name & phone number. Pleased with level of service. I recommend to anyone.

I had no heat in my condo, and unfortunately the weather Charlotte was very cold, which is very uncommon for us. The technician that was called was willing to work with my schedule and came as late as 8:00 pm to get my heat back working. Thank you Choice for contracting with great companies...

Fast service, nice to have hot water again.

Overall, I was pleased with Parker Brothers Plumbing. They called to tell me when they would be here. They introduced themselves upon arrival and got right to work. The one thing I was not completely pleased with was the job that was done on the toilet that needed a new flush valve/gasket. It's a very minor issue, but the technician did not adjust the chain on the new part and the toilet did not flush. I did not realize this until they had been gone for a while. I had to go in and adjust the chain myself. Other than that, I am pleased with the overall service.

The repair was done in a timely manner. The tech. was very friendly. Tech. was knowledgeable with the problem.

The call was answered in time. The follow up was done accordingly. However the contractor came on time and day assigned, but left without letting us know when was the return day or if they will call us prior.

Choice was quick to receive and send out my request and the appliance repair man came the next day. Dryer is back working and I am very thankful!

Both gentlemen who came out were very professional. Fixed disposal in very timely manner.

Upon discovering cracks in our pool filter manifold I contacted Choice with a claim. Choice handled my claim promptly. The service tech was quick to contact me, make an appointment, and get the repairs completed! I'm very happy with the professionalism and service provided by Choice and their service tech!

Blake Heating and Air representative called me and set up an appointment time. The representative came to my house on time and assessed the problem correctly. He ordered the element that was needed for the oven. He told me they would be back to install the element as soon as it came in. Blake representative returned in a couple of days. He installed the element and the oven worked properly. The Blake representative did a good job in a short amount of time and he did the job properly.

Assignment of gas dryer repair technician was quick. Approval process for repair was also quick.

I had thrown out food twice because the appliance would be cold one day and not cold the next. The Choice crew came in, diagnosed the problem, replaced the defective part and was on their way. I had donated a couple of hours for the work, but they were in here about 15 mins. First time using Choice and would definitely recommend them.

Expedited service in assigning the claim, contractor contacting me and then coming out to fix problems!!!

How do you say thank you wonderful, excellent. I will say I'm mad at myself that this the first time using CHW. I didn't know about CHW all these years but wished I did. I wasn't sure how I'd like it but I love it so far.

The service I have received the few times I have used Choice Home Warranty has been very good and prompt. And Choice always follows up to insure that you're being taken care of by their sub contractors. This type of service is rare this day and age. Thanks.

Due to the cold weather and record breaking snow levels. It's difficult to rate the service rendered nor would it be fair to the Company. It took a long turn around time; however, I must accept the results. Thank You. (I have renters and it has placed me on a tight position.) P.S. Everyone I spoke with on the phone and in person were always polite, and went that extra mile to assure me.

We have been happy with this warranty service. It's nice to know we have some back up if anything should go wrong. We have had our washer looked at 2 times and with an easy, minimal cost to us. The technicians have always been quick to respond unlike my last Home Warranty group.

It was quick and easy to make a claim and they responded fast, and the company they had come in was very good.

Requested service in the AM and fixed by 2:30 pm same day.

** in customer service was very good. My experience was very satisfactory. I called and within three days everything was done from first call to job completed. Thank You. I hope all my experiences will be as good as this first one.

As I was watching TV, it and the light in the room went out. This was strange in that other lights in house were on. I then went to breaker box to determine if one had clicked off. That's when I called, after being assigned a rep, who I knew from previous experience, I knew job would be handled properly and professionally. However, the tech, determined it was a power company problem, water shorted some lines. He assisted in getting power company notified. They responded and solved problem. The tech followed up to see if all was OK and it was. While I hope I don't have other problems, I hope the assigned tech will be on all calls.

My pool pump had a bad leak. I called CHW, and told them what I saw. The man that answered the phone was very polite, and professional. Later the same day I had email confirming they had ordered the repairs, and had a name and number to call the repair company. A few days later the pool repair company showed up and fixed the problems. Very easy.

** was very pleasant and explained the service he would provide and what was wrong with the washer. I would welcome him back to repair any appliance that needed to be worked on. Very professional.

Very pleased with the service and repair of microwave through Choice Home Warranty. Customer service was excellent and the technician was prompt, courteous and professional. The process was a breeze. I highly recommend Choice Home Warranty!

CHW had a tech respond within 24 hours. RT plumbing fixed the problem. No Hassles and Excellent Service.

Excellent and prompt service!

This was my first call for service and I was very satisfied with the way it was handled. The company that handled the call contacted me and followed up on the agreed date and time. The problem was resolved within an acceptable period of time and to my satisfaction.

I am very pleased with the service I received from start to finish. I called CHW one time and spoke to a very friendly and helpful customer service representative. She was promptly found an appliance repair company and forwarded my claim. The repair called me within the hour to schedule my appointment. He arrived on time and was very professional. He diagnosed and repaired my dryer quickly. I could not be happier with the service I received.

Whirlpool dryer needed repair. The rep was very nice and knew what to do. I will recommend Choice to family and friends!

Service was quick. He was very knowledgeable and did a great job. I would recommend them anytime.

Overall, I had a very good experience with the repair of my stove!

This was my first experience to file a claim. It was painless and such a simple task. Response was very quick. Setting up the appointment for the service was fast and easy. The service tech was very professional and knowledgeable. Appointment was made to accommodate my schedule, tech was on time and explained very well what needed to be done. Awesome experience from start to finish. Extremely impressed.

A gentleman from Premier services in Indianapolis Indiana came to my house to take care of a plumbing issue that I had. He was neat and clean and well spoken. He was a nice person that seemed knowledgeable about the work he does. He took care of the matter quickly and was gone after explaining what he did to my satisfaction. And everything in that regard has been working well.

My dryer stopped working (belt broke and needed new rollers). This is what the tech sent out told me. The technician seemed like a nice man but his age (looked to be in his late 70's and had problems standing up) and appearance (wore sweats) came to look at my dryer almost a week after I made the service request. He opened the dryer up looked at it and unplugged some of the electrical wires. He leaves after telling me it should be no problem to fix. Come to find out he reported over 10 problems and due to this exaggeration Choice Home Warranty denied the claim. I asked for my money back after they would not even listen to me. I have the tech on camera as well... Don't waste your money on this one.

Technician was prompt, polite, and knowledgeable. Couldn't have been happier with the services.

Your service was great. The contractor you sent, A and R, was perfect. Many thanks.

I called in the am on a Monday. Got a representative right away and the toilet was fixed that day. It was really easy and worth it to not spend my time trying to fix it myself.

I made a claim for the leaking on the main shut on/off water pipe in the garage on Friday, CHW assigned the plumbing company name of Commercial Development and maintenance Service. They schedule the service the next Monday between 2 - 5pm, because they are not open on the weekend. When come in the tech only took 30 second, and collect 45.00 deductible by cash or debit card (they do not accept check or credit card).

They changed out faulty furnace parts and got my house warm again. They came on time, were very courteous, answered my questions, and cleaned up after themselves. It was great! Choice Home Warranty is excellent and I'm glad I have it!

Service man ** came out and repaired my oven in a timely manner. He came first and took inventory of parts he needed and ordered the parts and came back and fixed my oven. Very friendly and efficient service. I would recommend his service to anyone.

Customer service is very reliable. Fast service. I was compensated a little for the gas range that was not fixable. Glad I have found Choice Home Warranty. Thank you.

Our Dryer went out. Choice sent a service company immediately. The service tech was quick and courteous, an excellent representative of who the company should be dealing with. I would recommend Choice for any home warranty work. If all the service companies are like the one that came out to us, you will have no complaints from customers.

Called 3/12/15, was told to wait for an email contact, no response as of 3/13/15. Called back in the morning, they said had no responses to their calls to contractors. It was freezing in my house and I was just getting over pneumonia, needed heat, was told I could call any contractor. Called, got someone, they were over in an hour... Now I submitted my bill to Choice for reimbursement, was told had to wait 30 business days for refund. Why so long- don't understand, don't know why. Especially since I had to do everything myself, and I'm out $300 dollars for a month. Till I get my money back I really can't respond to this.

After submitting the claim, I was contacted by a local plumber and within 48 hours, my claim was processed.

Prompt Service. Technician was helpful and knowledgeable.

** from Watts Plumbing was very courteous, professional, knowledgeable with his service call. I would recommend him for my service calls again.

Unit was not performing correctly. I had just turned it on with the warmer weather upon us. I called my agent and she promptly assigned a repair number and the vendor who would assist me. She said they would contact me in 2 hours, which they did and set up an appointment within 2 days and they arrived not only on that day but also within the time window they assigned me..Hooray for Choice Warranty!!!

We recently had a dishwasher repair due to a rotor problem. The repair company sent the technician on the third day, ordered the new part, and replaced it in one week. The part is about 77 if we order it directly from the manufacturer, but the service fee will be up to almost 200 from the repair company. We only need to pay the 45 service fee with CHW. Happy customer. Note that since our dishwasher is not a common brand, the first company does not provide the service so I had to call CHW twice.

Choice Warranty was very responsive in arranging a technician to fix our dishwasher. We were contacted by Icon Mechanics in less than a hour after talking with Choice Warranty. The technician was responsive as well and fixed the dishwasher in a timely fashion. All around a very good professional experience.

I was very pleased with the quick response that Choice Warranty completed. The service tech was VERY helpful and came within a day of my setting up the appointment. I have been surprised at the commitment of Choice Warranty and the technicians that come out. There was a lot of bad rep out there when I first signed, but I have not ran into any problems.

This was my initial claim with CHW. I went online and completed the service order... within 10 minutes of me completing the claim... they had assigned a work order number and assign the job to Electrical Repair Service company. I was told to call the company to setup a service call in which I did. The Electrical Repair company was about 30 minutes late getting to my house but the technician was very nice, explain what he was doing and fixed the problem with no issues. He called CHW and they okayed the work he had done with no issues. I have to admit... I'm very pleased with my first experience with CHW!!!

The service from Choice Home Warranty was handled very quickly. The technician sent to my home did a good job, was very efficient.

I was a little upset at first, because it took 3 weeks but I remember Choice Warranty was not at fault. But in the end it was ok.

My washer did not work. I called in and within a day, I received an email and I called the company and they gave within a day and fixed my washer. I am truly appreciative of your effort in getting it resolved so quickly. The serviceman was very efficient and kind. I am very pleased with your company. Thanks so much.

Repairman out next day checked on trouble, had to order a part which takes a couple days, which is rather long in a city like St. Louis, Mo., which is 10 miles away from Arnold, MO. Now we have to wait approx. 5 days to fix problem. This should be improved...

The repairman showed up when they said they would be here. It took him a short while to determine the problem and he had the repair part in his truck. He cleaned up the dryer and the debris that was left from opening the dryer and did it all in a very professional and business like manner. He was informative and did excellent work. The warranty paid for 1/10th of its value in the very first year. I will renew next year.

The person fixing the dryer was very professional. He did diagnosis the problem immediately. He did leave to get the part, but did not return the same day or my calls. He did say he would be back the same day. Otherwise, he did a great job, was very friendly, and very clean! The order was called in on the weekend and it was difficult to find someone to come and service. All of your people that could do anything were not working till Monday.

My service person was very professional and did a fabulous job!!

Called with problem. Received call from plumber promptly who showed up right on schedule and fixed problem promptly. Was both very efficient and very courteous.

I was having issues with my air conditioner. It is that time of year that we turn them back on and sure enough, they were acting up. I figured it would be a while to get someone out. Usually is when I call an air conditioning company. Sometimes it takes days. From the time I called Choice, to the time that Empire Mechanical came out, it was under an hour. Phenomenal service. Everything was up and fixed and running smooth in no time. Start to finish everything was painless.

The contractor was very nice at explaining problem.

My washer quit working properly and I called Choice right away. An appliance repair company contacted me within an hour to set up a time for them to arrive at my home. They were there the next day and found they had to order a couple parts to fix the machine. A few days later my washer was up and running. It went very smooth and I am extremely happy with the service I received. I highly recommend Choice Home Warranty!

Choice Home Warranty was very prompt with expediting my claim and sent out a really genuine team. Thank you!

Washing machine needed to have 2 boards replaced. Repair would have been too costly so was provided a reasonable amount to use toward a new machine.

Fast and great they were at their job.

The repair was done on time by a very professional plumber, he determined what the problem was and very quickly replaced the defective part.

Company arrived and immediately went to work. They snaked out the bathtub and sink. Took a while as it was clogged. They kept the area clean and tested before leaving.

After some delays from HQ, ** came out to fix my dryer. He did the belt, and then after retesting realized the bearings were bad, too. He ordered the parts and two days later returned when he said he would and installed. He was terrific. The snafus with HQ were less than excellent.

I had used my own contractors and I'm waiting for reimbursement on two claims. CHW has been helpful thus far.

My washer shut down on an already crazy morning. I submitted a request for repair and a tech was out that day! I was unaware that I was actually dealing with a plumbing issue and when Choice was notified of that, they had a plumbing company out the very next day. The plumbing company's service was top notch!

We have had a great experience with Choice Home warranty. They are prompt and easy to deal with. Choose Choice when you decide on a Home Warranty company. They are great!

This was my first service call with Choice Home Warranty. I called to have a claim placed for the repair of a Whirlpool Dryer and was impressed with the timely and efficient protocol of their follow-up to the request as well as the courtesy and professionalism of the Technician sent by the Appliance Company. Thus far, I am very pleased with their response and would highly recommend Choice Home Warranty to my friends and neighbors.

We had no heat for 3 days during the coldest weather of the year. I called to report that we had no heat. I waited and asked for the names they had contacted, but was told they couldn't provide that info. Finally, we contacted a company they found. The guys from Complete Efficiency Air were wonderful, clean, polite and knowledgeable. They found a breaker inside the unit we never knew was there. Heat came back on, but quit again after about an hour. I called, and they immediately returned, only to discover the last repairman had by-passed the heat in the unit outside which ruined the computer board. When the new board arrived, they pleasantly returned and installed the board. This recommendation is lengthy, but it doesn't begin to describe our relief that we have Choice Home Warranty. I'll gladly recommend this company to anyone!

Choice Warranty quickly lined up a service technician to repair our heat pump that quit working in the middle of a snow storm. Had it up and running fast. Choice covered the required part and the labor and saved me $600!

Professional and accurate.

I was satisfied with the service, the only thing that was a major inconvenience was that the service man was late. I understand that it was out of his control; yet it made my day difficult.

The service was very friendly and fast.

Replaced the pool pump.

The process was handled easy and quickly, plus the customer service rep was very professional...I liked that! Service was in a few days...not bad! Keep up the good work guys!!

I have to admit when I signed up for Choice Home Warranty it was with a bit of trepidation.... You hear so many stories about how most of these companies are not reliable! Just this week I had an issue with my washer. Reported my washer problem to them and they immediately assigned a tech to service my washer. The tech came out, diagnosed the problem, and reported back to Choice Home Warranty.

Service persons were very nice and worked until they got the problem solved.

My wife and I had an issue with our dishwasher and Choice Warranty responded within a couple of hours. We were able to schedule a service technician, and they were out to look at the machine within 2 days! Although it was declared a loss by Choice Warranty, they gave us fair replacement value.

Choice has been a blessing to me. Every time I have a problem they are prompt, professional, knowledgeable and very kind. I'm glad I found you!

We received excellent service when sump pump on our rental property broke down. They authorized the replacement without any questions asked. The customer service representative were very friendly and professional. I would highly recommend Choice Home Warranty for anyone looking for quality warranty coverage.

CHW sent a company out that did poor work - left me in the cold for 2 days and he ask for money out of pocket which I gave him. The company finally did an okay job but after 30 days the problem arose again. But I called them then they sent another contractor out from another company. They came out right away about 9 because I called about 6 pm Friday.. he did temporary work to get me thru til Monday. Then when Monday came he was here first thing completed the job in a timely fashion. He didn't burn me by asking for more money. Needless to say the second time around I was a happy customer and I'm glad I have more knowledge..

The service repairman was prompt and very polite. He let me know what my issues were with my garbage disposer. He fixed my plumbing issue in a timely manner.... I was very pleased! I would definitely use Choice Home Warranty again!

The service company repaired our blower motor in the squirrel cage and showed my 3-yr-old, who absolutely LOVED this!! Choice Home Warranty is much better than the other Shield Co, though I only have one experience to compare. The customer service representatives and service companies are both better to talk with and do business with and I am grateful for the ease of the repair. As a single parent, it is so helpful when something that is wrong goes right! Thank you!

This Does it all, was really nice and did a good job. Would recommend them.

We contact CHW due to our Refrigerator was leaking water, the customer service was great and they sent out a very knowledgeable Technician to fix the issue!!! All went well.

Furnace was just blowing out cold air. The repairmen had to replace the motor. He came the same day I called for the repair which was greatly appreciated because of the abnormally cold weather we were having. Excellent service!!!

Our hot water in the tube doesn't work. The plumber was there for an hour and took care of it.

Plumber showed up on the weekend and fixed my leak. Very impressed with the service.

My fan motor on the AC unit would not shut off. I put in a call to CHW and they sent a technician the next day to resolve the issue. I am totally satisfied.

I was very pleased with my service call through choice warranty. They set me up with a service contractor for my garage door right away. Service was prompt and punctual and the contractor courteous, I couldn't be more pleased!

I had a wonderful experience with my service Tech and Choice Home Warranty. Thanks Choice. :-)

Soon after purchasing our home warranty, our built-in microwave went out. It was our first time filing a claim so we were unsure how well it would work. We submitted a claim and a local appliance company was assigned to our case. They called and set up an appointment to come fix our microwave. Choice also contacted us to verify that the local company was meeting our needs. Both companies acted professional and were easy to work with. After this experience, we will renew again.

We had a heat issue and our first issue to call in. I opened a ticket online and within an hour received a call to schedule a tech the same afternoon. He was on time and had the tools needed. He got right to work and discovered the issue. He called into Choice to approve the part order which they did and he ordered the same day. As soon as they received the part he came back out and installed it and completed the repair.

I recently had to call Choice Home Warranty as there was a terrible smell coming from my toilet. I was assigned a contractor and he was very good. The contractor was able to come on the same day, was timely and worked quickly. The normal cost of calling a plumber is so expensive that I am thankful that I have Choice Warranty. Thanks for a great experience.

After having this company for about 4 years and have a contractor that they sent out to check and repair our furnace about every year, our claim was denied for a replacement. I feel that we were unjustly denied especially when all the maintenance was done by their contractors. I change filters as often as needed and after calling them several times to find out that we were denied "in the middle of winter" that was very unprofessional.

I had good experience with CHW. Claim processing is fast however servicing is slower and perhaps that is due to technician's availability and nature of work, but the service is always provided which makes one satisfied.

I filed a claim for a leak around the toilet, which started 30 days after my start date. They approved it, sent out a plumber, and then denied coverage, saying it was a pre-existing condition. They offered to pay for 1/3 of my service call, rather than the $45 in my contract. I asked for a refund and they continued to argue with me. I got 30 days of coverage, during which time you can file no claims, and my refund was $96 less than I paid!

This was my first time using this home warranty. The online request was easy to use. The technician was helpful and came in to do the repair in a timely manner. I had another issue once the repair was done and requested a recall out. I was taken care of immediately.

Furnace issue. Came out quickly. Resolved so far.

HORRIBLE HORRIBLE COMPANY. THEY WILL find any loop hole to not cover anything. Roof Leaks, Air Conditioner replacement, water heater replacement, flood from water heater, exhaust fan - reasons giving for not covering. Requested money back on this and they refused.

I have made two separate claims to repair my microwave. The second claim was addressed by a customer service employee as was the first. Both times seem to be making forward strides but the second half hopefully got my problem worked out. Today the microwave has yet to be repaired but I have high hopes that it will be within a week. My only concern is that the companies sent out to work on my machine they promises that they do not keep keeping your clients informed. There is very little more important than being kept in touch. To date my machine has been indisposed for a month and a half and as I said, I am certain it will be fixed within the next week. This is why I have given a positive experience. Hopefully, I won't be proven wrong.

I was experiencing electrical issues & called Choice Home Warranty Friday night. They allocated a technician within 2 hours and made sure that they provided somebody who could come over the weekend and fixed the issues. I am really glad I have CHW as it was a very cold weekend and half of my house was without power which really had me worried. I would definitely recommend CHW.

Unfortunately the cost of repairing my microwave exceeded the cost of buying another one. I was told they would send me a check for $160 in 30 days. I cannot purchase one and have it installed for that amount. I thought it would be replaced if it could not be fixed. The customer service rep that called me was very nice.

The call center agent was very helpful and provided me options if I was able to get someone out overnight to correct my heating issue. The service technician who performed the work was friendly and knowledgeable. He fixed the issue fast and without issues.

Furnace repair facility was dispatched quickly. The furnace was fixed the next morning.

The problem was reported. A service tech was assigned and arrived in a timely fashion. Service tech was knowledgeable, pleasant, and business like. The unit is functioning but will require further testing when the a/c is in use and the tech scheduled a service call in late April to complete his assessment. Process was smooth beginning to end.

I had a wonderful experience with the contractor's repair and the Choice Warranty company's execution.

On Monday the repair guy came, did the assessment of what was wrong. He called the insurance, they approved the job that needed to be done and by Tuesday my air conditioner was up and running. Everything was so smooth and painless! I still can`t believe it.

Dryer stopped operating. The mechanic found the problem and came back with the part and fixed it.

Equipment would not be repaired as claim cost would be too high. Service was prompt and accurate until replacement was changed to only a very low offer. Offer was very low for replacement of dishwasher as it was less than 50% of my cost for replacement. With my annual fee I have to decide whether or not your service is of value. My fault for not reading the coverage down to all of the fine print.

Very fast response. Great value for the money and the service can't be beat!

Your team is super responsive and partners with great partners. It would be nice if you had recommendations for handyman, electricians, painters, etc.

The response to the request for repair was prompt. The staff at the main office were courteous and friendly and knew what needed to be done for this repairs order to be processed. The repair person was also responsive, courteous, friendly and knowledgeable about how to determine the problem and was able to correct it the next day after obtaining the part to repair.

Service was -on time-efficient-courteous-all around a one.

Garage door opener quit working. Contacted CHW and a tech was assigned. He was too far away and declined, contacted CHW again with this information and another tech was assigned closer to area. Second tech had issues being set up in system; contacted CHW again and a third tech was assigned that showed up the next day. Garage opener was repaired and is working great.

The man came to fix the leaks, but needed a part. He called the next day to tell me that they had ordered the part and would let me know as soon as it came in, which was the next day and he came right out and fixed the problem. The only things is he charged me a travel fee of $20. I was not ever told that there would be a travel fee along with the $45 for co-pay.

The agitator in my washer stopped working and there were very thin slivers of white plastic in the drum as well as a gritty residue. The repairman who checked the washer explained what happened and indicated he had never seen anything like that before and he had been in the business for many years. The washer was a very popular top of the line washer that was 5 1/2 years old. He called Choice Warranty and explained the problem. To repair the washer would have cost more that replacing the washer; therefore, that same day, Choice approved an amount for me to replace the washer. I am very pleased with Choice Warranty and would recommend them to others.

I called for a work request one week after the purchase of my home policy and the customer service rep was more than helpful and professional. A contractor was assigned the same day and I scheduled a service visit within 48 hrs of the request. The heating tech was very professional and knowledgeable and my heat was up and running in no time. Thank you all for the great service.

Received very good service from you guys. Was unhappy with first technician and was immediately satisfied with a replacement. Thanks for that!

Everything was handled in a timely manner. Very pleased.

Company was very professional and the work was very well completed.

Overall the service was completed and done well. The only thing that is in question is that the $45.00 co-pay had a tax added to it which was about $3.00, which is no big deal, but my previous service for my dryer, was not taxed.

The repair technician was excellent. He tried to first repair the unit, but it was burnt out. So he replaced it. He was quick, neat and knowledgeable. I am so glad that Choice sent him. I am happy I went with Choice for my policy.

CHW was very fast at processing my claim. They used a very good and honest company to complete my repair. I would recommend CHW to anyone.

The repairmen arrived within the agreed upon time and made the needed repairs. It took them a few days to arrive after calling for an appointment. Repairmen were polite and friendly. They explained what was wrong and how they would make the repair.