Choice Home Warranty Reviews

Choice Home Warranty had an electrician at our house the next day. The electrician took care of our problem quickly. He was polite and courteous. Based on this experience, we hired him after this to install some recessed lighting in our bathroom. He did a half-way job and I wouldn't hire him again.

VERY HAPPY WITH THE WORK DONE. All experiences with Choice was great when reaching someone. Only complaint I would have have is telephone wait time to speak to a live person. Why not just answer the phone and say "May I help you?" Too many prompts and wait time.

Quick, called, made claim, contacted vendor, and serviceman Bill arrived all in a matter of hours. Couldn't ask for better. Plus he was very knowledgeable and pleasant. Took care of problem.

Well please with the job the technician did.

Our Central Air went out. I called Choice Home Warranty and they called All Comfort Mechanical to schedule the appointment. The service tech came out, fixed the problem. He was on time, polite and efficient. And all I paid was $45.00. Last time my furnace went out it cost us over $700.00 to fix it out of pocket. Never again will I be without my warranty! Thanks.

Choice personnel was caring and concerned. They contacted service very quickly. Repair service was timely and corrected the problem. No delays anywhere! I would recommend this company to anyone needing this coverage!

I had a water leak in my pool pump. I contacted CHW and they put me in touch with Jim ** at Pinnacle Pools Services & Repairs. Jim came to my house the next day, looked at my pool equipment and recommended the necessary repairs. Jim called CHW to get authorization for the repairs and my claim was approved. Jim did an excellent job repairing my pool equipment and my pump runs better than ever. Best of all, I only paid a $45 service fee for parts and labor. I would recommend CHW and Pinnacle Pools to everyone!

Very prompt and on time service. The contractors are very responsive and easy to work with.

My air conditioner stopped working. The same day I called my air conditioner was fixed.

Very quick response and dispatch once I put my claim in. Technician came out within three hours. Diagnosed my AC unit and did the repair. Great service.

My tech was awesome. He was all over my AC unit. He fixed it within a day. His name is Mike with MAH. I was doubting the fix he explained. It would take a while to get cool and it did take a few hours but did as he said. I also had a fan fixed and they did that as well. He was quick and picked the perfect color fan. I was really impressed. Thanks Choice people!

Our washer stopped working and we had a technician come out within 2 days. Ended up that the repair would be more than the machine was worth. Choice offered us cash for the machine and it was a very fair and reasonable amount. We were happy with the outcome.

The crew made time to come back earlier than expected. This was a return call.

I called for a service technician to come out and repair and look at my washer. The first technician dispatched never showed up, he resigned from his job without telling Choice on the day he was supposed to come to my house. Then the second technician was located in Katy, Texas, really too far from my house, and they could not come out to service my washer at any time that was convenient for me, after I got off work. But on the third service call to Choice, the service technician dispatched came out from JB Services in Houston, TX, and he diagnosed the problem and fixed my washer probably within 30 minutes and it's running great. The third technician was super nice and knowledgeable and I would love for him to come back and repair anything else that May need service in the near future.

The first repairman told me he couldn't come for several days so your company reassign the job to a second repairman. Came the next day and completed fixing my air conditioning. Thank you.

Excellent service as always.

The technician was polite and courteous. He showed up when he was supposed to, and the work is still in progress, but I'm satisfied with the response.

Excellent service. Quick repair and good communication.

Service was quick. Parts were ordered and repair was complete in a timely manner. I was a bit skeptical at first but now I am very happy with the service.

I responded to an online advertisement that offered one month free and one free roof repair at sign up. I gave my contact information and received a call right away. I told the sales person that I needed to wait a few weeks before I could sign up, because that is when I start getting paid. As I was starting to inquire about the roof repair, the gentleman cut me off in mid-sentence to ask if I needed to wait to sign up. I reiterated that I did need to wait. He quickly said to call back in a month and hung up. I expect to be treated politely and have my questions answered so I can make an informed decision. That experience has lost Choice Home Warranty a customer.

I am very pleased with your prompt and positive response to my complaint re leakage from Garbage Disposal Equipment in our kitchen. You initiated action, assigned claim number and vendor to repair or fix it. The technician came in the next day and repaired this equipment to our full satisfaction. We are very appreciative and thankful to your company for this great relief without much loss of time. Great Job; Keep it up!

We were the unhappy customer of Choice and frustrated with the service contractors. For example, when you file a claim, Choice responds good and says "Please schedule appointment with assigned technician." So far, we are happy. The real nightmare starts after this. For example, your a/c went down and you filed the claim, the service contractors and Choice DON'T care our situation and simply they give appointment after 3 to 7 days and we are stuck and need to go with another local heating and cooling. Same issue for plumbing. We waited 2 weeks and finally we did fix our self. Most of the time, they will NOT authorize your claim and for example, simply says "You didn't change a/c filter and so we deny the claim." Please be more careful before buying the home warranty. We suffered a lot.

I have had this service for 5 years now. I've had everything from washers and dryers to garbage disposals replaced at just the service fee, which has saved me and my family roughly $6,200 over the course of time. Now for $33 dollars a month you can't Choice.

All Staff I talked with when I filed my Claim were courteous and helpful. It was a pleasant experience dealing with Choice.

Water seeped in the front of the home in the living room area, damaging the wood floor and lower bookcase area. Hager Plumbing was contacted through Choice. They were prompt, polite and efficient and explained that the water was not due to pipes or plumbing coming into the home. Great service.

BEWARE OF THIS DISHONEST COMPANY. I have home warranty with Choice Home Warranty Contract #** and recently filed a claim #** for my air conditioner (Make: Bryant, MODEL : 561CJ042-A) when it stopped working. The company sent the technician who diagnosed that the compressor had failed due to the reason "shorted to ground". Normal life time of this A/C is about 12-15 years as per the technician and this A/C has been running for almost 19 years which reflects the maintenance I do about the appliance.

Almas Appliances were contacted for our repair. As it is very hot in Texas we were concerned about how timely our service call would be handled. The customer service rep at CHOICE was excellent. He told me they would be contacting me in an hour. Yes, they did! Came out within two hours. Very professional service, our service technician was Ramiro. He was great!!! Thank you CHOICE AND ALMAS APPLIANCES!

Once I placed my order for repair; I was immediately called back and the company attempted to set an appointment the same day (schedule would not allow). The technician came out within a few days. Was punctual and handled the repair in a timely manner.

Wonderful service technician was dispatched to service my air conditioner. I would highly recommend this young man for his professionalism, knowledge and friendliness.

The coverage front page states that Water Heater is covered.... As our water heater developed a leak we were told that everything is covered but not the container which houses the components that make up a water heater. Hence the entire water heater need is not covered - this is pure misrepresentation and something that consumers need to be aware. Hiding behind fine print while stating on the cover page that Water Heaters are covered is not correct. I also propose to share this with the Texas Attorney as misrepresentation. The company has been non-responsive and essentially stated that they will do nothing to replace the Water Heater and not cover anything - not installation and not the water heater.

I had a problem with my A/C unit - it wasn't producing any air. I called Choice Home for the warranty I have with them and someone came out to my home the next day and fix the problem. When I purchased the warranty I was kind of skeptical about it. But now that I had an experience with them I have recommended it to other home owners I know.

Sept 2014- After having AHS for a number of years, I decided to research and look into other home warranties. After speaking to a sales rep, he offered me a great deal for my primary home ($375). We discussed me also adding my rental property but I was only looking for a warranty for my primary residence. He then offered me a reduced rate of $249.99 each a year if I were to add both properties and possibly my mom's house as well. I couldn't pass this deal up so I signed both properties up and allowed them to automatically withdraw the money from my account. October 2014 - another $250 was removed from my account and I thought everything was done.

When I arrive in Georgia last Thursday, immediately I notice the floor was wet on the utility room. There was a leaking on the pipe coming from outside. Immediately called CHOICE. Within 1/2 hour I have a technician assigned to me. Excellent response. Very satisfied. The Tech was at my house the very next day early in the morning, and he was very knowledgeable and professional. I'm very happy with my choice of CHOICE!!!

Very prompt and very satisfactory. Thank you so much, and thanks for the free month.

This is a letter to notify the corporate office of the business practices of this company. I recently purchased this home on May 15, 2015. I had an appropriate and thorough inspection of my property prior to purchase as is standard procedure. Approximately one month after moving in, one of my air conditioning units stopped cooling. The first claim regarding this unit was placed on July 19, 2015 (Claim # **). At that time, the unit would only cool this space to 82 degrees when set at 75 degrees. An air conditioner repair contractor was sent out (JC Contractors). When he came out, I had turned the unit off after I realized that it was just running and running and when he arrived, it was 98 degrees in the space. He said that he couldn't do a true diagnostic on it because of how hot it was. So he instructed me to turn the unit on and let it cool for the next two days then he would return.

It took several days for me to schedule and get a service company out but I received updates and phone calls from Choice regarding my request on a regular basis. The service company was very professional and resolved my issue within a reasonable time frame. I'm pleased with the repair and response time and for the cost of the package I would highly recommend Choice Home Warranty.

Choice warranty allowed me to get a 2nd opinion to accurately diagnose my refrigerator when I do not agree with the first diagnoses which saved me hundreds of dollars.

CHW responded to my request on my washing machine problem very fast, and took care of the payment very smoothly. I have CHW on two of my properties and I would certainly recommend this company to others.

Choice Warranty has been excellent with the repair of my hot water tank. The company they referred the job to was diligent in getting the problem fixed. I will be referring more customers to Choice Home Warranty.

The technician was very knowledgeable and very prompt on schedule.

I would recommend Choice Home Warranty any day! It is easy to submit a claim. They are just as quick about the claim online as they are if you phone the issue in. This is the first company that is punctual with online submissions! Once the claim is submitted, the responses are very fast and work has been done immediately. I love the peace of mind that comes with the purchase of a home warranty for my own residence and for our rental.

I have some very fussy renters who weren't as much fun to deal with as I wished. I purchased a home warranty for their house - and there was a misc. laundry list of electrical issues. The renters called Choice, a technician responded - and voila! No muss, no fuss for me! I love Choice Home Warranty for taking care of my house! I highly recommend - our first claim was a breeze! Also with great customer service and communication from Choice! Thank you!

AC wasn't cooling and it was one of our hottest summer days. Got a quick answer when I called to report it then got a quick response from the repairman to set appointment. He came in a very reasonable time, made the necessary repairs and was on his way. I was/am very satisfied.

The technician applied Freon to system, now it is blowing cold air, good! He told the renter if was low again, they will need to check the system for leaks. Right now all is working as it is suppose to, he said the people was very nice and had lots of knowledge on what they were doing. Thank you.

Just wanted to let you know that Jimmy ** did a great job on getting our A/C running. He was courteous, pro, and very knowledgeable on his work. I would recommend him any time for repair work. Time handling this claim was great. I realize that calling after 5PM that I would probably have to wait until next morning to get service. Thanks again.

When I first called in my request it was handled in a timely and professional way by a courteous person on the phone. And when the tech. called to verify an appointment time it was done rather quickly and the problem was resolved on his 2nd premise visit due to the fact after trouble shooting the problem he had to bring back the necessary parts the next day to complete the job.

I had several toilet that kept on running as well as a slow draining vegetable sink, all which were driving me crazy. I contacted Choice Home Warranty and an authorized CHW service technician, Reggie the Plumber, was dispatched to my home. Reggie resolved all my issue in short order. I was pleased, to say the least. I switched to CHW from another home warranty company because of service issues and the high service call fee. I'm glad I did.

Air conditioner stopped working. Called CHW to get it fixed (outside temps in the 90's plus high humidity). Next day technician came and repaired in about 1/2 hour. Charge was $45.00 as agreed with CHW. Still working great.

I have used primarily Old Republic and First American warranties for over 15 years. I decided to try Choice Home Warranty, and I'm thrilled that I did! My service was scheduled for the same day. My technician was punctual, knowledgeable and friendly. My air was back up and running within a few hours of my request, and everything was covered in the warranty. Thank you, thank you! It was 110 that day and we couldn't be more pleased with the service and coverage.

Company came out and fixed right away.

Choice Home Warranty was great to work with. Our AC went out and we had a repair man out by 10 a.m. that morning! Very fast quality service!! I highly recommend Choice Home Warranty!

Choice Warranty does its best to make the customer happy. I feel there is a need to choose their techs a little better. I had an oven problem and the tech came over and did not check the code or anything. Just said "from what you're telling me this is usually the problem." Ordered the part, installed it and left. Well I still had the problem and then CW was not going to do anymore repair. Well after talking with a manager, who listened to my complaint, he agreed the tech did not check for the problem and he sent another tech from another company out and now my stove and oven work great. LOL.

After 2 repair facilities did not accept the CHW assignment, we were finally assigned IRV Plumbing. The service was excellent, time promised was right on, and repairs excellent.

Repairman took special effort to find the part for my air condition on Saturday. He did this when my experience with most companies usually say: "wait until Monday."

A/C System was low on freon. Choice sent a tech out and got it fixed up the next day. Thanks for the easy setup!!

They were patient with me to locate the model number.

This was our first claim. Our air conditioner stopped working properly on Thursday. We called Choice Home warranty and it was fixed Friday morning. The rep was courteous and helpful. The repairman was courteous. The only thing is he didn't have parts on hand. He had to go purchase them.

Choice Home Warranty is everything they claim to be. Fast, professional, and very helpful. I highly recommend them and already have a family member using them too. I am grateful for their services, speed and knowledge.

Air conditioning leak. I called to put a claim and have service tech come and help me with my problem. Unfortunately the water leak wasn't covered in the plan but they told me how to fix it and who could fix it.

They were very polite and efficient.

Choice responded quickly to my claim and sent a very reputable appliance repairman out to fix the problem with my refrigerator. This is my second claim since getting my policy in June and both times it was handled efficiently and with no problems. In fact the pool repairman on my prior claim did such a great job and explained many things about my pool that I ended up hiring him to do my weekly service. So far, I have been very pleased with Choice Home Warranty.

AC unit quit during one of the hottest weeks this year. Called Choice Home Warranty who promptly set up a visit by an AC tech. Tech was professional and punctual during the service call. Problem identified and part replaced that very day at no charge. I'm very pleased with CHW's customer service and with the quality service tech they sent.

Outstanding service!! Would, will, and do recommend this company. The servicing contractor was very professional, knowledgeable, courteous, and friendly. Didn't get the RUNAROUND that I got from another like business. Thank You for the services you provide.

CHW immediately assigned the garage door repair to a service tech. The vendor analyzed the problem and ordered parts within 2 days and the repair was completed successfully within a week. CHW followed up on the repair twice to assure timely and complete satisfaction.

We did a massive amount of research before choosing a home warranty company and from the first young man we spoke with who patiently answered all of our questions to the scheduling staff who are incredibly pleasant and helpful, we have been amazed at the level of customer service. They are prompt in their communication and always follow up to make sure everything was done to a high satisfaction level. I have already passed our recommendation of this company on to friends and will continue to so. We are crazy happy clients!

Air condition started blowing warm. We called Choice warranty, they opened a claim. Choice warranty sent out a technician which arrive within 2 1/2 hours. Technician communicated with Choice warranty did the necessary repair and everything is working fine. Technician was very informative and we are very happy.

My bathtub upstairs was stopped up for a couple of days and called Choice Home Warranty. I have had service for over a year and never used them. They were all over my tub protecting it. The first Co they referred me to never called me back, they knew this and got me a new Co. ASAP. I called them and they were here the very next day. I am totally happy with the job, the Co. who did the work and of all the teamwork Choice Home Warranty did to do to get the job done so good and fast.

My first experience with Choice was exceptional. My service call was answered promptly and they scheduled service the same day (Super Fast). The service guy arrived on time, diagnosed and fixed the problem. All I can say is WOW!

CHW was very prompt with assigning a case/claim # to my issue. I called on a Sunday after discovering my central a/c quit blowing cold air. The repair person came on Tuesday, at 6:40 pm. The person that came to my house was very polite/cordial. He worked on the a/c unit and I was feeling cool again in about 2 hours.

Prompt action and a good service contractor. Paid to replace broken gear drive on old opener.

Service was excellent and the RPS plumbers were awesome. They were so polite and competent, got the job done accurately. Choice was very receptive in honoring the claim which resulted in two claims on the same day. Choice did not charge a second copay since the plumbers were still in the residence. Excellent job done. Will recommend them highly; in fact I already have. I recommended them to my cousin. Thank you Choice for job well done.

The service provided from both Choice and Eagle Quality Plumbing was prompt and professional in all respects. I would highly recommend both to anyone that needs quality service when a home problem occurs. The $45 charge was really nice also.

My poor technician is trying very hard to locate the part for my washer since it is an old machine. He is an excellent person.

Oven Range stopped heating. J&J tech came and replaced the ignitor. Good job.

A/C low on freon. They were on time. Quickly diagnosed the problem and fixed it. Very polite with a nice demeanor.

This was my first experience with Choice and it was great! I called the claims desk at 6:45 in the morning as my A/C was no longer blowing cold air and the temperature in the house was rising rapidly. I was given the name and number of a provider who I called immediately. He arrived at 9:30 AM and by 10:30 AM my A/C was up and running. There is no way you can get better service than that. Thanks Choice Warranty and your provider American Pride A/C Service.

They sent the repairman out in 1 day. The problem was fixed and covered by my Choice Warranty. The repairman was nice and I would give him too!

Choice Home Warranty is a life saver... My good friend Terri ** told me that I was crazy not to have a home warranty. She told me that Choice Home Warranty was the best - she was right! Our home is getting older, and I have never had a Home Warranty before... I didn't really know much about them, or who I could trust, with so many companies making empty promises. We have had problems with our disposal, and our garage door opener in the last month. The companies they sent out to fix them were fast, friendly, and did a great job!!! And it was easy to do. Great service. Just one call, no runaround... What a relief. Thanks so much Choice Home Warranty.

After the a/c being out for 4 days in 100 degree South Louisiana heat, they finally made a decision that the compressor is not covered because it wasn't "maintained" properly - by their definition. We have the unit serviced every year but they think the compressor is too close to the ground and gets dirty? Bottom line is it's an expensive repair and they don't want to pay for it. DO NOT use this company. There are lots more out there.

Choice Home Warranty was very helpful with my claim. They were able to send out a technician within a 24-hour period. Technician was very helpful, and able to take care of the issue.

Master Plumbers from Bradenton called me immediately after receiving my problem info. They came out the next day and replaced the garbage disposal. No problems at all. Phone call with Choice Warranty was easy and problem solved for timely.

My service call started off bumpy but ended well!!! The first company was a no show or call. I contacted Choice warranty and they also attempted to contact them and was unsuccessful. I had to wait 24 hrs and the 2nd company came out 1st thing in the morning and resolved my issue. Their technician was courteous and knowledgeable.

The service was handled professionally & quickly. The company that came was very professional & courteous. These qualities in a service are very appreciated!

Said they would replace fan but not apple for apple. My fan 200.00, what they wanted to put back a fun for 45.00.

Customer Service Rep. was very polite and courteous when claim was made. Held on while I got a pencil to take down information. Repairman called shortly after claim was made and told me the time he would be at my home. He was very prompt and courteous and listened while I described problem. He went straight to work to look at system to fix. I called him back the next day and he advised other things I needed to do, such as changing batteries in thermostat and filter if needed. He told me to call him back if I needed more help.

The best part I am writing about if my air ever goes down I want these people back again. This is how good, polite he was. Generations Heating & Cooling.

Choice Home Warranty assigned my claim to RPS Plumbing and Heating in Chalmette, LA. The owner and serviceman were both very courteous and friendly, and my issue was resolved. I was very happy with the service and I would recommend this contractor to others.

Water circulating not working. Tim is a great person and fixed the problem. Tim represents Eagle Quality Plumbing.

Fast, courteous service from both Choice Home Warranty representative and the JLBJ Septic Systems. We appreciated how quickly everything was taken care of.

The company came, checked the a/c. They decided it needed a new thermostat. They were nice, professional, courteous and it didn't take him long to get the thermostat in. So far everything seem to be working awesome.

I submitted a reimbursement claim for my AC unit. I had my local man checking my AC as I do on a yearly basis. He found my freon to be low and added the proper amount. Choice Home Warranty did reimburse me for the amount of the bill less my deductible which I felt was fair.

I had a fine experience reporting my claim. Very pleasant and helpful people at Choice. A little disappointed they could not find a service person on Saturday and had to wait till Tuesday for an appointment, but I had already lost all contents of freezer and refrigerator anyway.

This was my first service call with Choice Home Warranty. I couldn't be happier. The appointment was made at my earliest convenience, the repair tech came at the appointed time, and the repair was done quickly and correctly. The tech was extremely professional. The property is a condo we own, and CHW certainly made being a landlord much easier. The tenant was also very pleased with the promptness of the service.

Very impressed with the prompt service. Stan was friendly and knowledgeable. Seemed to correct the problem. My first experience with your company as I just started my warranty last month. I am going to recommend your company to all my friends.

Great service. My air went out around 2am Sunday morning. I called Home Choice around 4-4:30am to report the claim. The claim was assigned and I received service within 15 minutes of talking with the technician. I thought excellent service and so fast. Because of my house design, the technician gave me several other pointers to keep my house even cooler.

This is the 2nd claim I've made in 3 years. The last one was NOT approved for coverage. I was very pleased that this claim was actually covered. The prices went smoothly and repairs were made as promised. I am considering renewing my contact next year now.

A/C stopped working. Choice Home Warranty provided speedy service through a local A/C company. The problem was fixed the same day & we enjoyed a "COOL" house once again. Thank you Choice Home Warranty & your professional staff.

Awesome service! But still waiting on check to replace the microwave. Would recommend to future customers!

Sears was assigned to the repair. When service persona arrived the ignitor started working again. Two weeks later the ignitor stops working again. Sears called again to repair. Waiting now for a convenient date to meet service person. CHOICE is the best home warranty company I have ever worked with. I have worked with three other major companies in the last 12 years. By far CHOICE is the best. Their staff are polite and helpful. Online system seems to work well.

Received great service.

My air conditioner fan failed to turn one Sunday morning. Following troubleshooting instructions on an Youtube video, I suspected capacitor problem. Even though I could have gone myself all the way replacing it, that would take me a couple of hours and a trip to a store (and a chance that problem was not the capacitor after all). Paying flat service call fee is much more cost-effective option.

I had no air conditioning working, I only had the fan, that is my ceiling fans to try and keep cool. It did not take long for the tech to see my thermostat was not working. He was fast, thorough, mannerly, and a very pleasant young man. He also gave me suggestions on the right kind of filters to buy for the best results.

I have had two claims in last one and both time I got the great service from Choice home warranty. I got the service same day I have created the work order. I have already recommended choice home warranty to one of my friend and I got extra one month for my warranty. I will give 5 stars for Choice home warranty services.

Our AC unit was not working properly so we contacted CHW late in the evening and by early next morning, we received a call from a repair shop. They promptly came out to fix our unit. The temp was 106 degrees. Thanks so much!!

Probably the hottest day of the year, and I was out of town. My friend called and told me that my air was out. I called, and the next day, Bennet came out and fixed it. No problem. I paid my minor deductible, and presto - air was back on.

My experience with CHW has always been a very positive one. From the person I spoke with before purchasing the plan to the representatives I have dealt with when filing a claim through posting feedback about my experience with vendors. The highest amount of courtesy and professionalism is evident in all CHW employees I have dealt with. Concerns are addressed immediately and with superior knowledge of the program. I highly recommend CHW.

I had a great experience with the customer service. I just wish the service technician would have had a earlier spot available to fix my dryer.

I reported a bad AC. The person they sent was late - every time or did not show up at all. Did not do the repairs correctly the first time and Choice Home Warranty said the other repairs were not covered as they were secondary. When I pointed out the repairs were not done the first time and why was I not getting a refund, the liar at Choice Home Warranty changed her story to the first payment was "diagnostic." Pointing out if that were the case how could there be a secondary repair if the first one was only diagnostic, the liar went back to her script of this secondary repairs not being covered. Horrible and dishonest. Avoid this company.

Ideal plumbing. Very professional!!

The technician came to my house the very same day I put in the claim and was very effective and fast. Has resolved my problems immediately.

This is the 3rd claim they deny to pay for, stating on the 3 claims that it's rust and corrosion. They use individual contractors that they tell them what to say and write. This is a very bad company, all positive reviews are wrong, probably written by them. Don't ever use them, they will take your money and never pay for any claim, trust me. I usually don't write reviews but this time, I have too. Don't trust them or use them ever...

On all visits I received quality service.

They came in and fit and left. It is working great.

We discovered our hot water heater leaking from a valve and also from an outlet on top of the water heater. We placed a call to Choice Home Warranty and within an hour the repairman had made contact with us to set up an appointment for later in the day. Even though the issue with our hot water heater is not covered by Choice, the repairman was very prompt and knowledgeable and made recommendations to us and notified Choice of his findings. The next day Choice contacted us to go over the findings and to let us know that this issue is not a covered situation. We were very pleased with repairman and customer service at Choice.

I called the Choice Home Warranty claims team in the early evening hours to report my air conditioner problem. In less than an half hour I received a response from a repair service company. An appointment was set up for the next morning and a fan motor was then diagnosed as the problem. By early afternoon the replacement was complete. Both Choice Warranty and the service company kept informed during the process by phone or email. I was very satisfied with the quick response and professional service I received.

Louis was very good. Got us back up fast. Thanks.

I have used appliances so I considered a smart decision to get Choice Home Warranty. Unfortunately I did not do my Google research to realize that "Choice Home Warranty" and "SCAM" are words that come up very often right next to each other. In my case I have this oven that was working properly then around ten days after my Choice Home Warranty contract started the oven would not shut off even when pressing the OFF button. So I made my claim. A courteous technician came and inspected the oven and told me that the panel was malfunctioning.

Plumbing line problem. Ajax Plumbing was out to fix it after just one day which was understandable. Since there were prior appointments already made. Came on the time they scheduled. Plumbing Tech was knowledgeable and friendly. Found my problem and fixed it at my property. Was happy with outcome. No other issues.

Customer Service was fast and friendly. No complaints.

My dryer was not heating. I called Choice Home Warranty and within 1/2 hour heard from a technician. It was 6:30 in the evening but he was not far from my house, on his way home and said he would stop by and check out what was wrong. It took him 2 hours but he repaired it on the spot. He cleaned the vent and behind the dryer too. Very professional, clean and polite. A wonderful experience!

Every time I have called Choice for a problem they have set it up for repair at once. I have had them come out about 6 times and it has always been prompt. They even replaced my micro oven at no cost to me. I really like their service and has been a big help to me. Thanks Choice.

The serviceman that handled my claim was real nice and fixed my air condition unit.

Choice Warranty services were great. The representative was prompt, very thorough and professional.

The company that came out to work on my air conditioning was excellent. They had to come out several times to finally find the problem but I was only charged the initial $45 fee from Choice Home Warranty. I have always been pleased with the service I have received from Choice Home Warranty.

I am very happy to be with Choice because my old home warranty was just interested in taking money but not doing what they promised. Thanks Choice. I will tell all my family and friends about you. The guy who came to fix my oven and washer was very professional.

Lou and Sons had come out and diagnosed my problem and let me know that the coils were dirty and needed cleaning. This was not covered under the warranty plan and I understood. I cleaned them and the freezer worked better afterwards, but not as before. I called Lou and Sons again and they did a follow up with me and Lou gave me more detailed effort on how to clean the coils more thoroughly. His thorough recheck, evaluation and advice was greatly appreciated and helpful!

The repair man arrived on time and was very professional. He presented his ID and business card before entering my home. He was polite. He was prepared and had all of the tools that he needed. He quickly identified the problem and shared it with me. He made the repairs and told me that if I have any further problem so, to please call him. He was very neat and cleaned up any trash made during the repair. He made sure that the air conditioner was working properly before leaving. He left me a receipt showing the repairs that he made. I was very pleased with him.

The customer service is excellent and available 24/7 to file a claim. Claim was processed immediately and I was sent the technician info in less than a hour. Service was usually completed within 24-48 hours. I have recommended this company to numerous friends and family.

Your Customer Service was very helpful. I think you guys should add weekend service to your plans, it would make your package complete. I would recommend your services to my friends. Continue to provide excellent customer service and your business will soar.

Service done promptly, happy with who they sent. My basement was blacking out. Seems ok right now. Choice Home very reasonable. This my second company. They are very prompt too. Hoping to keep relationship going. :)

This is the worst experience I have had. They show as #1 in customer satisfaction in their website. I took a chance and bought a warranty for peace of mind. My first claim with an ac compressor going out was denied. The tech who came to my house checked the system and told me that the unit was well maintained and in good condition.

Help was prompt, helpful and courteous.

The tech went above and beyond to fix the problem. Thanks to Worldwide Home Improvements, my refrigerator is working. CHW came through on my first time using them.

Had a problem with AC not cooling. Fixed, then broke again. Choice had no problem sending someone out again.

The technician came promptly to diagnose that the dishwasher can't be repaired. Upon which Choice promptly called back to give us a prorated cash option for the replacement of the unit. I think it was fair on the part of Choice to give us at least that option. Now I have the flexibility to buy the cheapest dishwasher brand new with very little contribution or buy an expensive one as I please. Keep it up folks.

This was the second time I used my warranty service. Both times the service was prompt and professional. Thank you.

Called Choice to have someone come out and fix my a/c unit, within three and a half hours my unit was fixed. They wasted no time and was very fast, this was a really hot day. In the past, with a different company it would take about 2 days if I was lucky! And they would always say they had to order the part. The company Choice sent out did not have the correct part with them but went and got it and still had everything fixed within 3 and a half hours from start to finish. Thanks for choosing a good company.

Put in a claim Sat and by Mon afternoon my air conditioner was working again. Hard to get a company out so quick in Vegas but Choice managed to get the job done... Thank you so much!!

The service they sent over to fix my pool pump was extremely professional and very accommodating. They completed the job and made sure I was happy.

Choice Home Warranty was very friendly and prompt on resolving problem since repairs could not be done and willing to replace our freezer. I would recommend them to my family and friends.

Very prompt service. My air conditioner was not keeping up with the Florida heat. Choice assigned a reputable technician who fixed my problem the next day.

I called to file a claim on July 10. After several emails a service technician cannot be located 18 days later. I was given a service company yesterday and called and they said they will not work with Choice because they have outstanding bills. I was sold a 3-year warranty for $1,050.00 and a plumber can't be located in my area.

When I call with a problem I always get a quick response from Choice.

The process was very easy and the claims rep was very helpful. The tech was very good and on time.

I had been a customer of AHS since June 1996. I recently was recommended your company by a good friend. I have to say that I was impressed by your customer representatives and how courteous they were. I highly recommend your company to all my friends and relatives. Thank you for your service.

Choice Home Warranty is easy to file a claim with. They are quick to get someone to provide service. They are great with follow up to make sure you have been serviced. I would highly recommend Choice Home Warranty to take of your home repairs.

I switched from American Home Shield and have had nothing but trouble since then. This company finds ways out of paying for repairs and I have been rejected for two claims so far. Very rude and patronizing customer representatives. BEWARE OF THIS COMPANY!!!! I've spent thousands out of pocket so far!!!!

I agreed to pay $100.00 for priority service plus required service fee for same day service. The repair shop delivered. They were at my home within 6 hours of initial call. I was happy and cool within 2 hours. No money is too much for air condition in Houston, Texas in July.

Filled out request or service online. Received a response within minutes. Had serviceman out to my house within 2 days, problem fixed - Awesome service all the way around.

We had a fairly minor, but annoying plumbing issue manifest itself about a month into moving into a new home. So far, Choice has been very responsive and the technician assigned to the case, very reasonable and attentive. No complaints. Nice not to have to deal with this maintenance issue ourselves so early into our tenure here.

CHOICE Home Warranty does a great job at getting someone on the job quickly! I have tenants living in my property in Las Vegas and I need things done quickly and efficiently. CHOICE Home Warranty has done a great job at successfully accomplishing this for the period of time I have had them!

Air Conditioner stop blowing cold air. The company you call came in the same day, he was in my area. Thank you so much for the fast service because I have Membranous Nephropathy, it's kidney disease so I would not be able to stay in a hot house too long. I need air. So THANK YOU FROM THE BOTTOM OF MY HEART. GOD BLESS YOUR COMPANY FOR YOUR FAST WORK.

Prompt, informative and courteous service.

The serviceman came out the next day. DID a professional job. Many thanks for quick service.

First time I had to call CHW and they had a technician out within 24 hours... he was unable to fix the problem but they dispatched a second technician that same day. Glad I signed up!!

Mr **, Eagle Quality Plumbing, was on time. Well equipped and got right to work and cleared the blockage problem. Thoroughly tested the drain to ensure everything functioned as it should. We couldn't be more pleased. Choice Home Warranty was very responsive to our need and facilitated the contact from Eagle Quality Plumbing within hours of our call to them.

They requested me to show 2 year AC maintenance receipts and I did provided them the 2 years AC maintenance and now they are asking 4 years AC maintenance receipts. I request others to be carefully when you sign up with Choice Home Warranty.

The service is excellent. I have three rental properties with Choice warranty and I am happy with it. Thanks.

Job was complete and we were completely satisfied... The repairman completed the job after hours so he could not contact Choice. We have filed an invoice and we are waiting for a refund. Thank you for your service.

Choice Home Warranty was definitely the way to go. My issue was resolved within 24 hours and my pool was up and running again for enjoyment.

Service was quick with the technician calling the same night I reported the issue. Gator Air and Energy came first thing in the morning, diagnosed the issue in minutes, and made repairs the same day. Kudos to Lee! Choice Home Warranty staff were polite, efficient, and got me help fast. Thanks Choice!

Contractor arrived promptly at the time agreed upon. Repair was finished within the hour. Excellent service. From the time I phoned Choice Home Warranty, the repair tag was initiated, the contractor (plumber) called and the the repair completed -- was less than one day. Thank you.

Got ac fixed in a matter of hours. Thanks.

Courteous on the phone when I reported the claim. Prompt and efficient service.

Professional, courteous, on time - great experience.

I made a claim about my air conditioner, immediately received response from Choice Home Warranty. I never thought that everything would be so fast, I am very satisfied with the work done and thank you for your attention given. Definitely recommend them.

I had a issue with A/C tech. and wrote a letter. I had a manager call me on a Sunday a day after I sent the email following up on the issue. I was impressed. The warranty co. I had the year prior was terrible. They never replied to any emails or phone calls.

Our garbage disposer stopped working out of nowhere. I called to submit a claim. I received a call back less than an hour to be notified who was assigned my case. The tech immediately took action the same day for repairs.

I made my phone call early morning explaining what was happening with my A/C unit. By the end of the day it was fixed and running properly. Very satisfied with the service provided by D&D Air Conditioning and Heating Inc. And Choice Home Warranty service as well.

I called the helpdesk about my garbage disposal and the next day they had a technician contact me. The technician arrived on time and was very pleasant and he was able to take care of the problem.

Assigned Tech was excellent. He worked with CHW in advance of the in home appointment and came with all required material to complete the repairs in 1 visit. I would recommend CHW to all my neighbors!

Their response time and service were excellent. I recently switched to Choice and there is no comparison to the response time and customer service I received. Thank you!

We were very impressed with Choice Home Warranty's response to our home repair need. We are so pleased that we purchased this product.

Top unit not working. Serviceman came out fix. Everything ok. First time I use my Choice Home Warranty. I'd recommend it.

The plumber service was supposed to contact me before showing up, but he did not. Arrived before our agreed-upon time.

I placed a request for service 3:45 AM and received confirmation of order by 7:30. Serviceman was at my home by 12 noon, same day as the request. AC was repaired and we are happy customers. Never received such a rapid response for service from a home warranty company. Thank you very much for your rapid response. The Texas heat is very hard to endure again. Thank you.

Choice was outstanding with helping me. When my air conditioner went out, they sent out a company that was able to fix my problem.

I called Choice Warranty and within 5 minutes they had a repairman scheduled to come out to fix my problem. I was impressed with the quick response and the helpfulness of the technician that came out to fix my problem. I am very pleased with the service of Choice Warranty and their repair people.

I put in a request to have a leak in my kitchen repaired. It turned out the issue is not covered. However, the agent accommodated my request. This was fix and is working as new.

I have been very happy with Choice. They are prompt and were quick to resolve my ice maker issue. We are currently working on another issue and it has been going smooth too. Love you guys!

The plumber was very knowledgeable to how to fix the problem and did so quite fast.

We called Choice Warranty late in the night. By the next morning they had a vendor waiting to fix our problem. The chosen heating and cooling company fixed our problem immediately. They were both professional and kind. All parts to fix our breakage was approved hassle free.

I had a warranty with another company for many years but they kept increasing their price every year so I decided to shop around. Am I glad I did! I got a much better rate with Choice and have just used their service for the first time. I called and spoke with an extremely polite, knowledgeable and helpful girl who immediately set up a service call to take care of my issue. She said the company would contact me within an hour to schedule an appointment (with the previous company, it was 4 hours). I had no sooner hung up the phone and they called! And then they had someone to my house within an hour! NOW THAT IS WHAT I CALL SERVICE! Plus, the first service call is FREE! It doesn't get better than that.

Air went out overnight. Called Choice. Set me up with repairman. I called to confirm appointment. Came same day. Got my air back on. Had to replace fan service. Technician Brad was courtesy and very quick getting replaced and my air back on. In matter of hours temp was 97 and 107 humidity. Thanks Choice and big thanks to Brad at Blake's heating and air conditioning.

We have used the warranty several times and have been satisfied every time with the warrant covering our issues. We would recommend this warranty!

I called for service to get my stove repaired late on a Thursday afternoon. I was shocked when Choice referred me to a company that came to check out my stove on a Saturday. The stove was repaired after a part was ordered and I want to thank CHW for the prompt service.

I had a very professional technician who was excellent in customer service and an expert in plumbing. Hope the majority of your technicians are like this guy. He was wonderful.

Scott and another young man came in and repaired the problem in a short time. I was surprised to see them because I had told the company that I could wait until the next day. I have referred Choice to several friends. I am extremely pleased with the service of the plumber and Choice.

This is the worst home warranty company I have ever had, and we have had home warranty coverage for 20 years. We have had them since March, and had a plumbing leak, as well as a hot water heater breakdown. For the plumbing leak, they denied the claim, and I was out the deductible of $60. I called their customer service line and argued with several people, and they admitted they denied the claim, and sent me a reimbursement check for $134. This was around $75 less than what it cost to get it repaired, as I now had to call another plumber on my own. After that, we had our hot water heater go out. Once again, the plumber came out, and the claim was denied. Apparently they don't cover hot water heaters, only the element. Once again, I have to pay the plumber $60 for the deductible, and the claim is denied. These people are a bunch of thieves.

I had a plumbing stoppage in my rental property. I called my Choice Home Warranty and they told me a technician would call me within an hour. They called me quickly and scheduled work for the next day. The technician showed up the next day as he promised and took care of the problem quickly. This is my first year with Choice and I will definitely renew!

This was our first service claim with CHW. Our air died on a 95 degree,103 heat factor, Saturday. We called and requested service. The provider did not return our phone call and VM stated they were open M-F. We called back and got permission to call another air company. They came out on Sunday and was fixed by the afternoon. We were offered a partial refund to our service bill. I was pleased with that. Most important was our air was fixed within 24 hours and not waiting until Monday to even set up an appointment.

Scott from Blue Star Heating and AC came and charged the system with refrigerant.

I was very pleased with the work performed by R&L Envirocare. The Technician was very professional and knowledgeable about the task at hand.

I had a different home warranty company for years but was not happy so I found Choice Home Warranty. I had to use the policy several times and was very pleased with the service, both the courteousness from the employees at Choice Home Warranty as well as the last vendor All State Electric. They were professional and completed the work.

This was my first claim since I changed from American Home Warranty on the first of several properties. The wait time on the phone was short. The response time from the assigned vendor was less than a half hour to schedule for early the next morning. They were on time and it was fixed within the hour.

My air conditioner just stopped working. The fan wouldn't even come on. It was the condenser. I received a call within a few hours of when I made my claim. He was so nice and tried so hard to get me in quickly. He was out within 30 hrs and he was amazing. My tech came in and had it diagnosed and fixed in no time. I know Choice Home Warranty is the best decision I have made in regards to my home. I LOVE it and have recommended to everyone I know. What a life saver!

Garage Door - Part had to be replaced. Excellent job!

RIPOFF, Company of Thieves, Deceptive Crooks! I had Choice Home Warranty for eight months. Today I am cancelling the service losing my $ 470 for nothing. I would give them a minus review. I have called for two items both of them they refused stating exclusions and lack of maintenance. Please save your money and take a company that is registered with BBB, do not sign up with this company. You will be disappointed and wasting the money. I was deceived by the false ratings of this company, stay away from the thieves. These are deceptive crooks who do not know what is meant by customer service.

Customer service was excellent. Technician was pleasant & handled the matter promptly.

The man, Mike from Chrome Heating and AC, came and fixed things quickly. No mess when done, very considerate. I have already recommended him for another job.