Choice Home Warranty Reviews

My water heater wasn't producing hot water. Repairmen were called out and they replaced the thermostat in a timely manner. The repairmen were professional and were very efficient. Within 15 minutes the water heater issues were resolved. I am a very satisfied customer! Thank you Choice Home Warranty!

Monday 8/17 my air conditioner quit cooling, I called and requested service and within 20 minutes of my call received a call from the a/c repair company (Bennet & Sons A/C LLC). They apologised for not being able to send out a tech that day but promised one would be here Tuesday morning. True to their word they were here just after 8:30 am and before too long the a/c was running again. I am most impressed with both Choice Home Warranty Co. and Bennett and Sons for providing excellent service, will be recommending your company to our friends. Thank you.

I had a great experience with Choice Home Warranty. My washing machine recently failed and flooded my home. Insurance covered the damage, but after paying the deductible, I was short on cash to buy a new washing machine. Fortunately, my Choice Home Warranty policy covered my washing machine and we were up and running again in a couple days keeping us out of the coin-operated laundromats! We were very satisfied with the quick, professional, and trouble free service we received from Choice Home Warranty!

My AC suddenly stopped working and the lows during that week was in the 90s. I called and the claims representative that assisted me was very helpful. I originally wanted to use my own tech to get the work done and she explained the process to me. After further consideration, I decided to use a tech referred by Choice. Within 4 hours of being referred to a local repair company, they called me to schedule an appointment. Although they weren't able to get to me same day (which would have been preferred because it was so hot and I have an asthmatic daughter as well as a dog), they did schedule an appointment for me the next day and promised to call me if they were able to come sooner. The repairman was punctual and professional and within 30 minutes of him arriving, he had my AC back up and running.

Very pleased with the service.

We have had Choice Home Warranty for about 2 and 1/2 years and have turned in several claims. All claims were either denied or only minimally covered. When I called to cancel after they refused a roof repair they agreed to pay if we would not cancel. Today was the last straw, I had a plumbing backup on a weekend and had to get my own plumber as the CHW rep told me that their contractors were only Monday through Friday. This was an emergency as we would not be able to use our facilities. We hired a plumber who snaked our line through the toilet that flooded. He charged $438 on a Sunday which included a $119 weekend charge. 2 plumbers came out, were very thorough to determine cause of back up and spent about 3 hours at my home and fixed the problem!!

I contacted Choice Home Warranty and the customer service representative was speedy and efficient. They contracted it out to the local specialist who contacted me same day. We've been worked on a time and day best meet our needs. Everything was fixed same day. I recommend using Choice Home Warranty.

Choice Home Warranty is absolutely the Best Home Warranty Service Provider in the Business!!! Through the years they have provided Excellent Service for my residence in a very Professional and Timely manner. I would highly recommend Choice as the Home Warranty "Provider of Choice!!!"

It took a lot of time to find a company to help me. My hot water heater was broken I had no hot water for 6 days. I was very very lucky to talk to a supervisor Andy who found me two people to help me. I think that he is a wonderful caring person.

I entered an online claim and received a response almost immediately. The assigned technician was able to come out not only the same day but before lunch! He fixed my electrical issue quickly and was polite. He also had suggestions for me to help make things better. I'm very impressed and am happy I have service through Choice Home Warranty.

Customer service is responsive, professional, and complete. Pleasure to work with. 2nd issue we have encountered with this newer home and extended warranty. Both issues have been quickly addressed and the service people recommended have been very good. I will most likely reenlist with Choice Home Warranty for another year based on these 2 experiences.

Eternity Pools was sent to look at a leak issue and discovered a burnt out motor was the issue. Their technician kept me informed and made sure the pool is being repaired before the water turns green to save me on chemicals.

Dryer switch needs to be replace. The vendor they sent was very knowledgeable and nice. Choice ordered the part that day and I appreciate it. Hate going out to dry laundry.

So far I have been satisfied with Choice Home Warranty. I was very skeptical in the beginning. Not with just CHW, but with all of them. Some of the reviews were not the greatest but I decided to give them a chance so I could make up my own mind. I knew it would be a great thing if they held up their end and they have done everything they said they would do. I have had one repair done since enrolling and they got right on it. Their prices beat the other ones I checked on also. So far, I highly recommend CHW and if you are considering getting this type of warranty, and I think everyone needs it, give Choice Home Warranty a try!

I have had to use Choice for air conditioning problems and washing machine problems. Ac was repaired in two days. Washer took longer because a part had to be sent to repairman but even then my washer was only down a couple of weeks. Fortunately I live alone so this did not present a problem for me. I can see where it might be a big deal if I still had a houseful of people. The tech took 2-3 days each time he came i.e. first call and then when part arrived.

My air conditioner stopped working. Someone was here in 1 day. The guy could not fix it because it was electrical problem. Choice home had an electrician out. The next day problem solved. I'm happy. Waived the service charges on the electrical. Was thankful for that.

I had a pipe blocked in the utility room. Called in claim, received very helpful support. Received call from vendor/tech that day, and they came out and resolved the issue the following. This was/is a much better and faster response than experienced with several other home warranty companies.

The plumber that came to our home was very nice and professional. He was able to diagnose problem and repair within a few hours. The CHW team was right on top of our problem and had the plumber contact us within a few hours. We are very pleased with the service.

The Unit's fan motor broke during a triple digit temperature surge, we logged online to file a claim and was immediately assigned a service technician. The technician called to set appointment, although they were inundated with service calls. They were prompt and professional, they inspected the unit, called Choice Home Warranty for an immediate approval and the motor was immediately changed. The system works great now, thanks for the excellent service.

Called Choice Home Warranty. Told them of garbage disposal failure. Was advised that R&M Plumbing would be calling me to set appointment to fix my problem. Was given their telephone number. R&M Plumbing came out the same day. They told me they had to notify warranty company to get a new garbage disposal. R&M called me and made appointment to install new part. They came out and quickly installed new disposal unit. All of the folks I dealt with were true professionals that were interested in fixing my problem. My thanks goes out to the folks at Choice Home Warranty and R&M Plumbing.

Claim for washer & dryer - claim initially reported 8/3 & received email confirmation same day. Actual claim delayed until 8/ 12 since we were on vacation. A-Z claim came on 8/13. Ordered parts delivery delayed until 8/17 & parts installed on 8/18. Bart (A-Z) polite & made repairs promptly. Would use him in the future.

CHW is an excellent company to get most everything covered in your home. I made claim online, they called right away. Service Tech they appointed called right away and appointment was schedule for Wed. He called on Sunday evening to reschedule to come early Monday morning. I was so thrilled that he thought getting my fridge fixed was a priority. He was very pleasant, neat and took the time to explain to me what was happening. Thank You CHW.

First Choice Home should be aware of the shining star they have in Tracy ** who has displayed some of the best customer service skills have I seen in years (and I used to train at Citi). She promptly stepped up and apologized for the poor customer service I had received. The issue had already been resolved but handled poorly and at great frustration to myself personally, but that is all in the past. Thank you Tracy, you are a tremendous asset to Choice and I hope they realize it.

I called in a claim on 8/10/15 to this company which I had purchased on 6/10/15 however they have a 30 waiting period so the contract didn't actually start until 7/10/15. The service provider came and determined the repair was extensive and was told when contacting Choice that they had to review the repair. I received an email from them to contact them immediately. When I called I was told this was a pre-existing problem and they were not covering it. When I signed up with them, I was covered by AHS and did not cancel that program until July so I was covered by a warranty policy. If the problem had been pre-existing I would have contacted AHS while under contract but the problem did not begin until right before I called it into Choice.

I called regarding a nonfunctional AC unit. The CHW representative was very helpful and professional. Claim number was issued and local vendor name and phone number was provided and time frame to expect a call from the vendor. The entire process was very smooth.

I just switched to Choice in June and had an issue with my washer in July. I am unhappy that it took 2 weeks to have a service person come out and fix the washer. I am hoping with something major like heating or cooling it does not take this long. The repairman found out there was more wrong than initially was reported and discovered with the cost of labor and parts, it would be more to fix the washer than it was worth. Choice offered to buy me out and will be sending a $300 check so I am look for a new washer. The only downside is it may take up to 30 days to receive the check which means a longer wait to clean clothes out at my house. But with this all said, I am happy that they sent a knowledgeable repairman and that Choice is sending a check so I may buy a new washer.

I contacted Choice Home Warranty on a Monday. Within two days they emailed me contractor to contact. However contractor did not have the time to assist me with my ac. Contacted home warranty again and they got in touch with new contractor that came right out and fixed my problem. Thanks so much. I am so glad I purchased this home warranty.

Had a leak under kitchen sink. Contact was made on Saturday and a plumber was dispatched Monday morning, 8/17/15 at 9:a.m.. Customer Service was rapid in their response and authorization.

Dishwasher repair. Sharper technician was very nice and thorough.

The customer care team at Choice Home Warranty did a great job of answering the phone and getting in touch with a technician to fix my A/C problem. Professional and responsive! I really appreciate this company and the way that they took care of my problem.

I filled out the form online and immediately got a call from some guy. I think his name was Terry ** but phone # was (732)947-5441. I'm a salesman myself and this guy basically got mad that I refuted every sales tactic he used (e.g. "We have a special discount going on right now..." "We're the #1 home warranty company in the US..." "You have a 30 day money back guarantee, even though you can't make a claim until after 30 days.").

Our garbage disposal had stopped working. I notified Choice Home Warranty and they had a service company contact me in less than an hour. We set up a day and time that was convenient for us. The repairman was there on time and fixed the problem quickly and efficiently.

Garbage disposal seized before the weekend. Claim submitted and on Monday the contractor called and scheduled an appt. and the replacement was done on Wednesday. The caller was professional as was the repairman.

Service was very timely during this very hot time of year.

Response from repair company was less than 24 hours. Choice representative followed up with several emails to ensure I had been contacted.

I recently switched from AHS to Choice Home Warranty. My AC went out and I called right away to get a service call. Within 24 hours, the AC was repaired. Bam! $45 out the door. Totally happy with the switch. I highly recommend!

For the claim # ** which is air condition pipe leaking, the representative told us the problem was not covered. Then we talked with some representative, she helped us to low down the cost for the item uncovered. We appreciate the help.

Have used on several occasions and each time the response has been excellent and coverage was provided as promised. Would definitely recommend to others.

The igniter went out in my oven. The warranty company got a repair company that called me within an hour. It was covered but had to be ordered abroad. Took a week but it works. They also called and emailed to followup.

Replaced water heater that was leaking.

Service was prompt, efficient and well done. Can't expect any more than that. Thank you.

Choice was quick to get a service company. Sears was used. They came on time and decided they needed to order parts. Then things got rather confusing. Not to the fault of Choice but Sears. Another tech was to come and parts were to be mailed to house but it was not coordinated properly and next thing I know is they are not fixing but replacing. Then when Sears is making appointment to install, they say they will come but we must have new hoses, or they will not hook it up, just leave it. I called Choice, they took care of this immediately! I am very happy with Choice. This was my first claim. It took longer than I would have thought but that was due to the Sears tech changing a fix that needed parts to be mailed and then deciding it couldn't be fixed. Choice arranged for a replacement! Thank you Choice. I would recommend you to others.

On July 24, 2015 I made a claim that my outside AC unit was heating up and the fan was stopping to run a few minutes after being started. They assigned the job to Tropics Air Conditioning & Heating who unfortunately never made a service appointment. CR Air Services, Inc. was subsequently assigned the claim on July 27, 2015. On July 30, 2015 CR Air Services, Inc. came and assessed the equipment.

I'm a real estate agent and I referred one of my clients to Choice Home Warranty because I thought they would be a good company. My client has lived in her home for 40 DAYS. During the inspection, the air conditioner worked fine. The air conditioner has worked fine up until two days ago and it went out. My client called Choice Home Warranty to get it repaired and they sent someone out and said that it is the compressor. The claim was denied because they said the problem was pre-existing. The air conditioner has worked fine until now. There is nothing in all of their paperwork that says a date that a compressor would not be considered pre-existing.

Garbage disposal broken and leaking. It was replaced for a service charge of 45$ and is now working fine.

Our coverage included our in ground pool. The pump stopped working on Wednesday morning. Within 2 hours of contacting Choice Warranty I received an email to contact the technician listed in the email. Thursday morning the technician arrived and diagnosed the problem, order parts and Saturday morning the new parts were installed. Pool pump working great and I would highly recommend Choice Warranty and the additional pool coverage.

Purchased warranty June 29, 2015. Took effect 30 days later on July 29,2015. On July 30, forced air fan in unit stopped working. Outside temps 110+ degrees during day here in Arizona. Choice sent out local tech who confirmed fan motor was out. Repairs estimated at $620.00. He called Choice and they denied claim because warranty had only been in effect 2 days. I spoke to Choice rep and he stated that motor was "obviously in process of failing before policy took effect." I told him I thought that was the reason for the 30 day waiting period. Asked for and received refund minus $50 administrative fee. Have since lodged complaint with AZ Dept of Insurance for denial of claim. Online search reveals many such complaints against Choice.

When our main water line in the house began to leak, I called Choice and they sent a plumber out right away. We had the leak fixed that same day. Everyone I spoke with on the phone was very pleasant, knowledgeable and helpful. My experience was hassle free and handled well. I am so thankful that I have a Choice Home Warranty.

I only gave 1 star because it was required. The customer service is horrible. Filed my first claim for a broken motor on my dishwasher, they wouldn't fix because they said it could not have broken in the short time I had the warranty. A motor can break at any time. I have 2 houses insured with this company, I'm a little nervous about anything else breaking. I ended up canceling both because they wouldn't work with me. I'm very disappointed.

Responded and provided a tech immediately. The reimbursement approval process went fast, however, the process to receive the check is 30 days which it should be a less time frame. I'm grateful I had Choice warranty to cover this expensive combo washer and dryer.

Pool Equipment Repair - The repair was scheduled timely and once the correct part arrived the repair was made.

Warranty just tries to find ways not to pay. They told me that tech had said the equipment was old and was broken before taking warranty. In fact I called tech and tech in person at time of evaluating system said it was in good condition and disrepair could have happened recently, not as Choice Home Warranty said. They offered me $100 to replace a microwave that is $350. They are absolutely a pain to deal with. Cancelled policy!!!

The Choice Home Warranty (CHW) company failed to honor the home service agreement and they neither repaired nor replaced the malfunctioned unit. I reported the touch pad malfunctioning of the oven stove in December 2014. The CHW assigned the repair work to a contractor, who looked at the unit and ordered a part. After couple of months, they replaced one part, but that did not work. So, they ordered another part and replaced it after a few months. But, the replaced part turned out to be defective and the touch pad still did no work. On contacting the CHW, they assigned the work to another contractor. I don't know what this contractor told CHW, but they assigned the work to the third contractor. This contractor came to see the unit and sent report to CHW.

I have used Choice Home Warranty three times in the past year. I have been happy with the assistance I've received whenever I need help. Always friendly, and right on track. Choice took care of my problems so that I didn't have to stress about getting repairs done on my home.

We've made 2 claims in the past 2 months and we're very pleased with the results. The service teams that were sent out were both very pleasant and professional and did the job. I've recommended CHW to several of my friends. Glad we chose CHW.

We had minor plumbing issue the first month of buying our home. It was fixed within a few days. Service was great. Friendly and understanding. Choice Home Warranty just needs to take us off sales list. We keep getting calls and we are already members.

Rep. at Choice Warranty got on the job right away. Repairman knowledgeable and courteous. I recommend this company - very economical.

Last week my air conditioner stopped working in the middle of the day. I called Choice Home Warranty right away and may I add that it was 105 degrees outside in Houston, Texas. The inside of my home was about 82 degrees downstairs with my two children home. When I contacted Choice Home Warranty they provided the technicians contact information and my air conditioner was fixed about 2 hours after I got off the phone. I have never been more pleased with a wonderful experience.

I really appreciate the prompt attention to my request. Within less than 24 hours, the plumber had made the necessary repairs without missed appointments, etc... Thank you!

The initial technician assigned stated he was located too far away to give timely service. He suggested a reassignment to a closer technician. This was done, and the technicians arrived the next day and repaired the washer. Unfortunately, the washer experienced the same problem within a week. Rather than mess with a continuing problem and likely further repair delays, I bought a new washer. I was happy with the service provided by the technicians regardless.

I submitted the claim online through the warranty company. They responded with the technician information within an hour. We called that afternoon and was provided an appointment for the following morning. He was on time and very efficient. He explained and showed my husband what was wrong with the ac. He repaired the service and was done in less than 30 minutes. This was the best investment I could have made on the house!

Our master bedroom ceiling fan stopped working one day. I called Choice Home warranty requesting service. They contacted Power One Electrics. The technician was very pleasant to deal with over the phone and in person. He was prompt, professional and fixed our problem in a timely manner. Having Choice Home Warranty is everything I expected for our money! Excellent service!

My washing machine when not being used would continue to slowly drip water into the washer drum. The technician discovered that it needed to have the valves replaced, and did the work exceptionally well.

Our AC system went out and we were in a hot house for several days. Richard came and saved the day. He was so friendly and professional. He had even known the previous owners and so he was able to get to the problem and address it right away. And to add on to how amazing his customer service was, he came back to make sure everything was still working properly later that night. Now that was great. HE'S AWESOME!!! I don't want to have anymore issues with my house, but if I do, Richard is on the top of my list of people I want to fix the problem. 100 thumbs up.

Very quick response from customer service & professional service from the contractor.

I did face some problems initially, but the customer service rep was very good to compensate and take the ownership. That is what I call good customer service.

Living in Arizona can be challenging in the summer. We hit record highs of 117 degrees this week and one of my rental units AC stopped cooling. A claim was made and Mike from MAH Heating and Cooling was dispatched. He was available to fix the unit the very next morning and everything worked out perfectly. I've interacted several times, in the past couple of years, with Mike and he is absolutely the best. If I ran Choice Home Warranty, Mike would be on my All Star - Premiere Vendors list. I have 10 contracts with Choice and highly recommend them as a service provider for anyone looking for home warranty protection.

Technician was dispatched in a timely manner and after the visit company called later that day with a resolution to the issue.

Pardon & Son Plumbing provided service call. John, plumber, provided courteous, competent, and quick repairs. I will call on them in the future. Highly recommended.

Sewer drain backed up in the garage. The plumber that came out was very friendly, very knowledgeable, and help with some things we can do to help from this happening.

I have had great service the two times I have had to use Choice Home Warranty. Both times the repairman came out promptly to fix the problem.

The plumber came when he said and was quick.

I took out home warranty with Choice Home Warranty; my claim went into effect on 08/10/2015. Called Claim Dept. concerning A/C repair. They sent subcontractor out (Sprint Heat and Air). They did not come into the house and later report both of my central unit needed to be replace. Choice called later and told me I would not be cover due to the short time my membership was effective. Talk to supervisor Measha; told me to get a second look by another A/C co. I did. The A/C co. came out and fix the A/C problem just by adding more freon. I was told I would not be reimburse by Choice co, however; the manager tech I spoke with and then was told they would not reimburse me due to freon leaks and I should spotted the leak (how can you see a gas leak such as freon?). Now again they say "you are not covered." I am seeking legal help. I paid the contractor over $600.00 in repair fees. Scam company! Choice!!!

It was 1:14 and they got here by 2 pm and had it fixed within 30 minutes, very happy with them.

When I place my order in for service on my oven Choice Warranty referred me to Big D Appliance Service. They were very prompt. They came out and fix the problem. I was very impressed. I would recommend Choice Warranty to anyone. Thanks for all your help.

The service was fast the next day and company that came out was excellent.

Service representative was very upbeat and eager to assist in getting my service request processed. Repair technician was very knowledgeable and presented himself in a professional manner. The only fall back to this service is the contractor. Appointment time was between 8 AM and 5 PM. Technician arrived at 4:55 PM.

The a/c was repaired in less than 24 hours. Fast service and no issues in dealing with Choice.

We recently had an A/C problem and contacted CHW. They quickly assigned a service company that was great. They said they were overloaded with work but would get to us that afternoon. My wife explained to them that her mother was with us and she was a hospice patient, the temps had been reaching over 100 all week. The service company completed reworked their entire schedule and had our A/C running in a very short time. This company was outstanding.

I had called several times this year about my air unit going in and out and the guy Mike from Cole kept giving me the runaround and I request another company and they sent the right person this time. I was told that Mike had hot-wired my unit fan. I feel I wasted money because if he had fixed it right the first time then I wouldn't had to keep calling to repair the same units.

My dishwasher was found unrepairable and was replaced with a brand new dishwasher of equal value.

I filled out their mobile website for a quote in which a guy called me during work hours. I asked him to call me back in which he did and stated if I bought right now, I can save money. I asked how much in which he stated $50.00. I said "let me discuss it with my wife" and he replied right off "just pay the Internet price while you talk to your wife" and hung up the phone. He made my choice very easy. I will not be purchasing anything from this company and while I do inspections for the realtors I do... and people ask who I recommend... it will NOT be Choice Home Warranty. Great skills your sales team has.

I was wondering about several issues and the CSR was more than happy to go over all of my questions without any problems.

The young man That came was very professional and did a good job.

I called to file a claim and the person with CHW was very friendly and got my claim opened quickly. My appointment with the AC repair company was made within a couple hours. The repairman came out and within 30 minutes identified and fixed the issue. My house is cool again in this Texas summer heat, and am very happy that it was quickly taken care of. My only concern was that if the unit had to be replaced, the coverage is only up to $1,500 and most AC replacements are much more than that. For now, all is great. Thanks CHW!

Ok, I'm gonna be fair and honest here. Had an initial glitch at first but the company did stand up and took care of the problem. Customer service has been really good.

My AC made a "clunk" sound every time it came on. The service rep came out and fixed it in one day. Awesome.

CHW contracts with quality repair services. Once I made the claim and contacted the designated service, the repair was made in a timely and very satisfactory manner.

I submitted a claim on the Choice HW website and within a few minutes received an email stating my claim was being worked and I would get more information shortly. Within another few minutes my claim was assigned to Chrome Heating and Air Conditioning. A service tech called and scheduled an appointment for the same day. He was not able to make it to my house the same day because he got held up at another location but came to my house the next morning and fixed my problem with the AC. I am very pleased with Choice and Chrome for handling my problem so efficiently.

Choice acted quickly in providing a local appliance company to fix our issues!!!

Thank you for the prompt service. Pleasure to work with you.

Efficient and timely work.

My AC was repaired quicker than I could have asked for. I am very impressed with my home warranty program!

Woke up Sunday morning and a/c was blowing warm air. Turned off, waited a couple hours, turned on, a/c blew more warm air. Contacted Choice Home Warranty and was assigned to Artic Heating, Air and Plumbing. They came out on Monday morning, diagnosed the problem and took care of me completely. I was very pleased with the promptness of service. I am now very cool. Thanks a lot!

The part needed to repair the icemaker wasn't in the city and wouldn't be here until the next day. The repairman called and re-scheduled the installation then. It also was an upgraded part I paid extra cost for.

I scheduled an appointment with Phil at PC Electrical for Sat Aug 8, 2015 for about 4pm. He called to confirm, came to my house and inspected the ceiling fan in my bedroom which was not working. We went to Home Depot together to choose a new one. As he was assembling it, he noticed the screws were missing from the box so off to Home Depot he goes without muttering a negative word. Returns, puts up my beautiful ceiling fan, tests the voltage in several outlets and replaces one switch that was not working in the kitchen. It was a very pleasant service call and Phil was absolutely wonderful and very professional. I highly recommend PC Electrical Services to everyone.

I was told that technician would be in my house between 1 & 2 PM on 8/11/15. He showed up at 3:15 PM after I called at least twice. Once he came, he resolved the problem in a professional manner.

The claims process was very easy. The person that came out was very informative as well able to repair our problem with minimum delay.

My air conditioner was not cooling properly and my claim was answered very promptly. I was very satisfied with the service. Thank you.

I called to buy a contract on Jun 10th, contract doesn't actually start until July 10th. My sales rep told me that I'd be covered for all the items listed if they break after July 10th. My AC breaks in early August, the claims depart denies the request saying that the wear and tear happened prior to contract start date. Worst part, I specifically asked the sales rep whether an old system would be covered. My AC is at least 10 years old, of course there's going to be wear and tear. That's why I buy home warranty. So anything older than your contract start date is liable not to get covered. Furthermore, it's extremely hard to get them on the phone. They email you that they need to speak to you, but don't give you a direct line. I call and wait 30 minutes with the technician standing next to me. Worst experience ever.

Expert cooling was assigned. They came out same day and replaced condenser fan right then. No fuss no muss. Last time, another property had same problem. It took 5 service calls to get fixed by R&D cooling. Thank you for new technician.

This was the fastest turn around time I have ever experienced. Best Way Heating & Air provided service the same day I placed my claim with Choice Home Warranty. The technician was very knowledgeable, provided great customer service and fix the problem fast. It's too hot in Texas to go without air conditioning!

My first experience using Choice Home Warranty and it was so simple and easy. From contracting with "Home Warranty" to my first claim and an excellent service company to fix my spa problem. All Excellent! I'm so glad I decided to go with Choice Home Warranty after 16 yrs. with another company.

I was very impressed with the service. My a/c was fixed in no time. Very impressed with technician. I would highly recommend Choice Home Warranty.

Our air conditioner was making a funny sound. I made a claim and someone was out the next Morning. Great customer service, and great technicians!

The service technician for our Air Conditioner repair was very professional and was very helpful. He was able to quickly pinpoint the problem and had it fixed in no time. I very pleased with the service we received.

The repairman arrived and checked the leak under the sink, determined the leak was the garbage disposal itself and replaced it. He collected the fee and was gone in 60 min. He did an excellent job and wasted no time.

I called first time. Response exceeded my expectations. Everything was repaired. I bought 5 years + 1 1/2. Hope it will work in future as the first time.

My heater in my refrigerator stopped working. I called Choice Warranty and they tried to find someone in my area in no time. They also told me if I found someone they would reimburse me. They don't want people overcharging you for the work they do.

Well done job. Good customer service and prompt response.

I am so glad I chose Choice and I checked out several warranty companies before choosing them. The repair was taken care of in timely manner and repairman very quick and efficient. The service charge was certainly affordable. I already recommend Choice Home Warranty to people asking about companies to use.

Suddenly our house air conditioner stopped cooling function. CHW contacted CAT Mechanical in our area. CAT Mechanical technician could not come on the day of the call but came the following day. He fixed the problem to our satisfaction and his performance was exceptionally good. I would use this service and this mechanic (Robert) anytime in future if needed because of their professional attitude. Thanks for recommending CAT Mechanical.

On the day of my appointment, they arrived on time, I didn't have sit and wait. My dishwasher and refrigerator had a claim, it was repaired the same day. I recommended this company.

I purchased this home warranty in December 2014. I have called in three times. 1) My ac unit broke. The technician came out. Called back to Choice saying the part was under warranty. Choice said since the part was under warranty they would not pay for the repairs. 2) Wash room stop up. The plumber want more than $60 being offered by Choice so they didn't pay for the repair and today I call about both downstairs toilet trying to backup. The plumbers could not find the clean out to open the lines in both bathrooms so they reported they had to pull up a commode and snake from there.

The service was timely and the technician was very professional!

Forrest plumbing was very professional and the work was completed with diligence!!!

Man was on time, respectful, and fixed the problem right away.

Fixed the garbage disposal issue.

Was very impressed. Got call from Electrician within few minutes, all done next day. Amazing service!

The plumbers that you sent out was courteous and went over and above to do a great job. The man made sure to check everything. He double checked to make sure that the line was clear when he left. I have used other warranty companies and Choice is the absolute best. No question.

I had no air on one of warmest days of the summer, I called Choice Warranty and I had a repair man there by end of the day. He quickly located the problem and I was back in business by day end.

I was really very satisfied with the way Home Warranty handled my claim. The clogged bathroom problem was resolved within a week. They also followed up to make sure it was taken care of. The problem I had was that the contractor that was sent to me was very rude and very unsympathetic. Otherwise, very impressed.

Technician was very professional and courteous and completed the repair in a short amount of time. I would certainly recommend Choice Home Warranty to others as it has been a blessing to us as our home is almost 20 yrs old.

After submitting my claim, I spoke to someone within the hour, made my appointment and they were there by Monday. Great service.

The temperature on the first floor was high, stay above 80°C regardless the setting. I was NOT so happy with Choice before because I my last-time experience ended that it was complicated and I used my electrician to fix the electrical problem. However, I am very happy with Choice this time. I was connected in less than 5 min and the lady in Choice Home Warranty was very professional when I called. The service company called in less than 1 hr and scheduled a very reasonable time for service. This time my problem has been solved without headache at all. If I have the same good experiences in the future, I will ask the Choice to cover multiple houses.

It was a big job, there were four valves leak. Choice Warranty understand my complaint. Thank you.

My central air system broke down during a heat wave (several 90+ degree days.) I called Choice and they sent out a very knowledgeable HVAC tech the very next morning. He fixed my system within an hour and I was so happy to have my central air system up and running again. :)

A/C went out on Thursday and the very next day the technician was out to repair it. Thank you.

I called in my claim and repair was completed in less than 24 hours. Was very impressed with the service technician. I spoke with him at approximately 8:00 am and he had unit repaired by 2:30. It was actually the third repair on the list for that day. Technician was very knowledgeable and professional.

Pleased with service from start to finish.

Choice Home Warranty was quick and professional in setting up my claim. The contractor didn't get in touch with me for several days even after I called them and left message. The only available appt was three business days later including weekend.

I called Choice Home Warranty on Friday morning and they scheduled a service contractor for Saturday between 9 am-1 pm. The confirmation email was quick and accurate. I placed a confirmation call with the contractor immediately and they had confirmed the appointment time and information. However Saturday morning approximately 10 am the contractor called to cancel and reschedule until Monday. This presented a huge problem with my work schedule and a hot house with small kids running around. I placed a call with Customer Service and she was extremely professional and understanding and placed me on hold for a few minutes and found a technician who could come out the same day. After speaking with the new contractor and confirming time frame I was still a little skeptical. As the appointment time approached I placed a ("are you still coming?" call) and was told he was running late but would be there if it took him all night.

Choice was very upfront in the things that they could do. I thought they made a fair settlement of my issue. The microwave was older and the part needed was no longer being offered. They covered the labor and the cost of the part. It was recommended that I use the funds to purchase another unit. I thought this was a fair settlement.

I recently changed Warranty Companies to Choice Home Warranty and had them come out to look at my washer. The customer service on the phone was very helpful and knowledgeable and they were ready to send someone out the very next day! The Service Tech called me within hours of my call to CHW and was very nice and worked with my schedule. On the day of service, the Tech called me ahead of time to confirm the time and showed up on time, professional and courteous. My washer was fixed within 30 minutes! The entire process was easy and smooth! I have already recommended CHW to family and friends!

We're very happy with this home warranty. Thus far, we've had a couple of repairs completed through Choice, and both went smoothly and simply. Very happy!

All service reps that came to my home got here exactly at 8:00 am and were very courteous and very knowledgeable.

Ac was repaired within 48 hours of my original claim call.

Very happy with any services that I have called on. Always refer customers to you. Very happy.

I reported a clogged sink. Within an hour I was called by a plumber and within 3 hours, the drain was running clear! Well done!

The contractor was very timely, clean and professional. The work was completed without any major interruption to my schedule. I'd recommend both Choice and Cook plumbing & heating.

AC repair - Excellent fast service. Thank you.

Very happy with CHW and all the service people we have had to our home for repairs. Very polite and prompt.

I have had Choice Home Warranty for over 2 years now. I came over to them from a competitor who I had been with for 8 years. The experiences I have had with Choice Home Warranty have been 5 star all the way - excellent service, along with what appears to be the best contractors/technicians to do the repairs on whatever the system failure may be. Totally no hassle. I can rest assured that if a covered item should fail, Choice Home Warranty has my back.

I have been extremely pleased with the Choice Home Warranty Company. They send out very good service professionals. If there is a problem, they take care of it right away. I would recommend them to friends and family. Their service and rates are very good. I plan to stay with them a long time. It is good to have peace of mind that all my major appliances are covered.

Once I put in the service call I was sent an order # and a phone number to schedule a technician. They called me the next day. We scheduled an appointment that accommodated my availability. They came out, identified the issue, fixed right away. They were very professional and polite. I would recommend Choice to anyone. Everyone involved was excellent.

I bought my home one year ago and it came with a one year warranty with Choice Home Warranty. My home was 25 years old when I bought it but it came with a one year warranty to cover any major appliances, including air conditioning, water heater, etc. so I felt confident. Also, this home had been well taken care of, it was updated and very well maintained. However, the following year, this past July 2015, I had a couple of problems with my a/c unit not working properly so I followed the warranty recommendations and had a licensed air conditioning company in my area come out to check and repair any problems I was having with it.

Choice Warranty service was quick. I filed the claim in the a.m. and received a call from tech that same afternoon to schedule my appointment. The service tech were courteous and knowledgeable. I would highly recommends this company.

I was happy with the customer service at Choice Home Warranty but was not happy with the technician that came out to my house. He was late and didn't call until after the time to arrive had passed. He also didn't speak very well English and was very hard to understand. When I called Customer Service they were apologetic and assured me that it would not happen again.

Overall, I've been quite pleased with my CHW. I've been a customer for two months and the customer service has been stellar thus far. It's very easy to make a claim either online or via phone. The contractors are very responsive and often times you can get scheduled for service within 48 hours. I would certainly recommend CHW to friends and family alike. One area that could be improved is the collection of the service fee. Since I have the warranty on a rental property it's difficult to pay the technician upon arrival as I am not in the local area. There should be a pay by credit card method.

My air conditioner unit decided to give up on a very hot night in July. I opened a claim online and it was assigned to a contractor by the morning. I decided to employ the contractor that has been servicing my systems for a long time and this option is very important to me - to be able to use the established contractors rather than random ones. It worked very well and promptly - the contractor came next morning, we got the authorization, repair was done, I paid to the contractor and submitted paperwork for the reimbursement. There was a strange case of my paperwork not received multiple times either through email or fax but eventually it was received and is being processed. So besides the paperwork miscommunication and sometimes too long hold time for authorizations (especially when contractor is very busty and can't wait for long time) I would rate the service, quality, promptness and value quite high and would recommend CHW.

Our AC went out in 100 degree heat. The CHW contractor contacted us within an hour, scheduled an appointment and our AC was restored in less than 24 hours! Contractor was very professional and knowledgeable. Customer service was super! We recently changed from another warranty service. So glad we did!!!

Had an issue with the first plumber that was sent out but you guys handle my concerns promptly and my plumbing was solved as quick as it started.

We called when our AC system broke and called to schedule for a repair. The failure was diagnosed correctly and repaired with the right part, but the estimate given for when the repairman would show up was off by 4-1/2 hours. Then after the repairman troubleshot the system, he was unable to find the part locally since all the shops where he buys parts were closed or closing or didn't have the part. The main board in the blower system had failed. He had to have it shipped in from Houston. With temperatures above 100 F we could not stay in our house that evening. We had to go to a hotel as well as take our pet to the vet for boarding. It was 6 P.M. the next day before we were back in our house with a working AC system.

C.A.T. I would recommend this service in the future. They were prompt, courteous, and professional. They took their time and did not rush to get the job done. They double checked their work and tested the AC system before they left. They also called back later in the afternoon to make sure everything was working well.

Excellent customer service. They approved my authorization request to use an independent service provider when the service provider that I was assigned could not meet my timeline.

You were especially quick at assigning me a technician. The technician came the same day and was very good.

Leaking toilet. Sent me a plumber 360 in Tucson. Sent someone out in 2 hours. Fixed the leak, no damage. THANKS.

Great service!

Plumbing problem. Choice Home Warranty is very quick getting back to me with a company to call for service.

Choice handled my service request by phone - very friendly. The a/c serviceman contacted me within the hour to set up a time. He arrived on time, found and fixed the problem (broken thermostat) quickly. I was able to use Chase QuickPay to pay the $45 service fee. The whole experience was quick, professional, and the Choice agent and the serviceman were very polite and helpful. My only disappointment is that my programmable thermostat was replaced with an inferior basic model. I'm going to have to pay to replace it with a more efficient model.

The living room of our house was without electricity. We call Choice for service and they called one of their providers. The job was done so fast, professional and timely. I recommend Choice Warranty to all my family and friends. Excellence and professionalism is what distinguish this company. Thank you!

My wife came home at 4:00 PM to find it was 84 degrees inside our house and the AC unit was not cooling. I was at work without any of my warranty information from CHW available. Being able to report the issue online was absolutely fantastic and reduced the time to get a service technician to my home. JG Heating and Air Conditioning was assigned to my claim, indicated he would be at my home at 7:00 PM (3 hours after we discovered the issue) and arrived on time (actually a few minutes early). He had the problem identified and repaired within 15 minutes and was on his way in less than 30 minutes. The experience was fantastic considering most AC repair technicians in Texas are covered up right now and one of them I called (they installed our unit and had been servicing it previously) could not even come out until the end of August.

Claim was handled very promptly and knowing the crisis, a technician was assigned. This particular tech (Jimmy) with Southern Comfort Inc. was amazing. He made time to come out same day and fixed the problem on the spot. Great guy with skill and excellent customer services. Choice should have people like this.

Had no problems except they had messed up and didn't have us signed up yet as they had misplaced an email. Thank goodness they found it.

My experience with your company has been a rewarding experience. During my two year association, I have been extremely satisfied with the professionalism shown by your technicians that have serviced my appliances. My calls were taken by polite receptionists and the duration of the time period of initial alerts for help have always been handled in a short period of time. I am more than pleased with your company's service.

Contacted Choice at 7 pm about a hot water heater problem. They gave me a claim number and the name of a company that would provide the service. The next morning I was contacted early by the service company and was told a person would be out very soon to troubleshoot the problem. The tech arrived, determined the problem, took the info, and said they would get back to us. A couple of hours later, after some back and forth conversation between Choice, service company and us, another tech showed up with a replacement heater. By 2:30 pm we had the new heater installed, waited for the water to heat up. The service company called us back to make sure that all was ok. So far, this has been the best ever home warranty experience. This is the third company we have had and hopefully the last. They are getting a 4 star rating because I never give anyone a perfect score.

Today, Choice Home Warranty (Ray ID # **) denied a warranty claim on my air conditioner. Despite, the on-site technician telling them the compressor went out due to age, they denied coverage saying that the unit wasn't maintained and that air flow was restricted. This company definitely looks for any possible reason to deny the coverage that is promised and does not listen to their contracted technicians that they send out. Would not recommend that anyone choose this company for home warranty protection.

I am pleased that Choice Warranty was real efficient in getting my stove fixed. I would highly recommend this home warranty company to anyone.

Choice staff was professional and the work has been done in a timely manner.

I am very happy with the service I received from Choice. This is my first experience with this company. I left a company that I had been with over 15 years over poor service. I put in a claim to Choice and it was completed in two days. Had I been available, it would have been completed in one day. The service and professionalism of Choice staff and the provider was excellent!!

The response from CHW was excellent. The repair tech was very knowledgeable. I would recommend CHW to others.

Was having issues with my A/C unit. I called first thing in the morning to turn in my claim. By 4:30 pm the same day, I already had a tech at my home and my issue quickly resolved. By 5:00 pm I was well on my way to being cool.

CHW team was responsive and assigned technician team as soon as I filed A/C repair ticket and did a frequent follow up till the job is completed. I highly recommend CWH without any hesitation. I have CHW for my primary home as well as for my investment homes.

My a/c was not cooling and it was making noise. So, I called and received a prompt response that my job has been assigned to a technician. I was promptly contacted by Tracy A/C (the assigned contractor) and they gave me a date. Because of high service call volume in summer months they told me that they cannot give me a specific time, but promised me that if I give them a time range then they will be there. They kept their time and did the necessary to fix the issue. The technicians were very knowledgeable and professional. I am very glad with your handling of the claim.

Choice sent a quick response to fix my dishwasher and the payment was easy.

The technician came on time, located the problem, and repaired it. He also made some recommendations to help maintain the system.

I was told I would have problems collecting on a claim. That turned out to not be true. After talking with a representative, they paid the claim! That was the first time I used this warranty and I was very happy to see how easy the process was to see through. They were on top of my problem immediately and I was very happy with the service and response.

Air was on in the morning. Went out. Came back home and house was hot. I called Choice and got a number to call. It just so happened Joe was in the area and was over within 2 hours. Found the problem. Needed a part and by 10 a.m. next day part was in and air was working. Thank you Choice for such a good repair company referral.

AC went out and capacitor was replaced quickly and easily.

Service was very good!!

I tried this company even after reading some bad reviews, thinking you can't please everyone, right? Well let me tell you that the bad reviews are probably right. They were in my case. I purchased the policy on 7/3/15 (Account # **) and it was a promotion for 13 months for the price of 12. I was told there was a waiting period of 30 days before the policy would go into effect, I think that this is pretty standard but so much for 13-month policy.

Air Source had very fast response time and came on time agreed with customer. The work was thorough and done to completion.

Perfect Blue Pool responded very quickly and repaired the pump impeller within 48 hours. Very happy with Choice Home Warranty. I have used them twice in a relatively short time span. Both interactions with the company have been nothing less than great. Thank you.

Service was fast. I had my a/c unit serviced the next day. And all I had to pay was the copay. Very satisfied.

We had a plumber fix our sink. He was on time and very professional. He was friendly and cleaned up before he left.

I had a problem with my ice maker. It worked sporadically then quit. The technician adjusted the ice maker but it worked for two days and then quit working. Choice ordered a brand new ice maker and I now have ice! Choice is very responsive and the technicians are totally professional!

A/C was not cooling. The lady on the phone was really nice and helpful, even my problem was not covered by CHW as I found out when the technician came to the house. This was my first time calling CHW and I am impressed with their prompt service and ease of access .Thank you.

After an initial miscommunication, CHW's excellent customer service shined through in the end. They were extremely apologetic for the hassle and covered my part. Keep calm, properly & clearly state your issue, and CHW will come to the rescue!

Tech was very friendly and professional. I will use this company for other pool issues. I asked for quote on adding a rail to the pool and he immediately gave me a price quote of 700 dollars. The Texan Star pool company is an asset for Choice Home Warranty, should use for all pool work.

The service tech was there the very next day. Prompt courteous service. As an 88 year old widow it is a comfort to always know my cost and be assured that the service person will get the problem fixed. I highly recommend Choice Home Warranty.

The tech from TekExpress was friendly and explained what went wrong. He was also very patient as I was a bundle of nerves and very chatty. Great service.

I definitely have no complaints with Choice Home Warranty. This was my first time calling and placing a claim so I was very new to this process. I called and the agent walked me through everything that was going to happen. The company came out to the house and fixed everything perfect. Will recommend to friends.

The technician was very professional. He thoroughly reviewed and tested the system. He was extremely honest and forthcoming. Besides carefully explaining the problem and solution, he also offered sound maintenance tips and recommendations that were never even mentioned by the maintenance contractor I had used for the past 6 years!

Upstairs AC unit was making noise and not cooling. The tech report the next morning and repaired it within two hours.

CHW was excellent. They immediately assigned a contractor. The man and assistant from JR air came the next day. However they left us with a non functional system. It has been ranging up to 82 at 11 PM in the house. Needless to say we could not wait and had to contact another AC company who came out, diagnosed the problem for another 88.50 over my deductible of 45 paid to to the original company. Found out there was a hole in the condenser, we are having replaced tomorrow. Sad but true. CHW ended up not being so great. I have recommended them to many of my friends.

The garbage disposer was stuck. Ajax plumbing solutions Got going again.

My AC unit stop making cold air over the weekend. I called Choice Warranty who quickly had someone out here first thing Monday morning.

I am very pleased with the service on both my dryer & air conditioner. They were repaired promptly. The dryer was repaired in 3 days. The air conditioner was repaired the same day we called it in. Both repairman were excellent. Any had a great deal of knowledge about their work. I would recommend your company to any home owner. Thanks.

We had an issue with our dishwasher draining after a wash. One call to Choice was all that was necessary to line up a professional contractor who promptly fixed the problem. Our deductible was $60.00 which we gladly paid. THANK YOU Choice Home Warranty.

Called on Sunday and recommended us to call back first thing Monday and we had someone here by 9:30 to fix the problem.