Choice Home Warranty Reviews

I wish you'd stop sending ridiculous emails advertising to join and get amazing discounts that were not afforded to me when I joined. I find it insulting and tempts me to cancel my subscription then rejoin to get the offers that you are now offering me on your daily emails.

The technician was prepared, competent and did exactly what was required to initiate the repair on my refrigerator. Having a dome light out in the refrigerator wasn't the end of the world but it was annoying and an inconvenience. The repair took about 20 minutes. The technician was courteous and knew what he was doing. I couldn't be happier with the result.

I put my claim in a week ago. It took them almost one week to get a technician located to come check my air conditioning unit. And then that was only for pictures and to submit what needed to be fixed on it. It still hasn’t been repaired because Choice Home Warranty hasn’t approved the repair yet. The technician sent was fantastic. He explained to me in great detail what was wrong, and what was needed to be done. Now, it’s up to the warranty company to fix it. In the meantime, I’m doing without. Not good in over 90 degree heat for a disabled old man. I would still recommend it to my friends and family because it’s the best choice on the market, still. Otherwise, they could go pound sand!

As usual, nothing accomplished. I understand this company refuses, denies and often doesn't allow items to be fixed, but there has to be some sort of accommodation and some sort of compensation. One way or another, I have to deal with the problem which costs money. Can't say I fully disagree with the decision, but I don't fully agree with the end result and the way it ended. A/C unit not operable when repair man came and when he left with no solution or help from Choice!!!! The other problem with an oven wasn't fixed either. In fact, never heard from the repair company. Again, no follow up from Choice. No help. No solution or end point and I'm still stuck with the problem.

It took a few days for Choice to contact a company to send a technician. The reason they said was many of same problems in area. There were several companies within the area of where I lived and then when one was picked, it was out of Sharon, Pennsylvania area, almost an hour away,. When a company was assigned to the problem the technician was prompt to identify issue and service the unit once the insurance company okayed service and repair to be completed.

Complaint Against: Choice Home Warranty / Rely Home

Please don't waste your money and time with this fake company. Just same response phone call phone call because want to charge you, otherwise never answer it. You should make claim online, they send unlicensed person like landscaping gardener to check your A/C and etc....

My plumbing repair was scheduled quickly and was taken care of with one visit. The technician was here for a prior repair and has always completed the tasks with precision. The online process to request the repair and the work was scheduled efficiently.

To all potential homeowners to were considering Choice Home Warranty, please understand that not only does it have the worst customer service but also it does not cover anything. Furthermore, there is no direct phone number to speak to any agents about your claims. The only active phone number, where you can reach an agent is reserved for new potential buyers. The 1 (888) 373-7924 is a scam and guess what, when you call it, there will be a prompt that asks you to enter your phone number for a call back. it never called. It is designed this way to prevent customers from complaining or cancelling their policies. It is a corrupt and dishonest company. Please beware.

Great experience with Formula Air. Although getting an appointment took a bit of time it was worth it. The technician was great. I had a lot of questions but he answered them all! It was an unusual situation where a previous company had mixed refrigerants which required Formula Air to drain it before adding another.

We found our air conditioning unit could have refrigerant leak. I made my claim online. CHW responded to my claim very fast. The service representative called me back immediately. She explained the process in a manner with patience. I had great experience with her. She gave specific time frame for next step. This really decreased my anxiety. I will recommend CHW to my friends and family.

I filed a claim for my hvac unit on (blowing warm air) on August 1st 2025 and was told it would be assigned to a technician asap. 2 days past and I received an email stating the tech would be there at end of week, the day came along with time window at an end so I called tech and he stated he wouldn’t make it as he "was out of Freon" so later that day (Thursday) it was assigned to another technician for Monday between 9-3. I called the tech several times and he continuously hung up on me.

We waited four weeks to have somebody come look at our cooktop never could find anybody. We finally just replaced it. You guys sent us $839 and canceled two years of our contract. I don’t believe that was very good service. There should be a time limit on how long you have to find somebody to come out to repair items that are covered or they need to be replaced. We’re going to consider either refunding the rest of our contract or giving it one more chance. We also replaced our sump pump which is covered, but we didn’t know how long it was going to take and they were calling for a chance of flash floods so I should’ve turned that in also but I did not.

Technician was polite, knowledgeable and fast working. Good, good, good, good, good, good, best worker we have seen in our time with Choice without a doubt the best, fastest, knew what the problem was without a lot of work, was honest about it, Knew how to obtain parts and install

I had an issue with my KitchenAid refrigerator and it was determined that it had to be replaced. I purchased a new one for $3,799 and it delivered and installed. Choice Warranty offered me $818 (Absurd) to replace it even though my plan had a replacement cost up to a $3,000. I called to complain and after getting passed from one person to another I spoke to a person who said that they could increase the offer to $1,199, but it would have to be in the form of a Lowe’s gift card. Since I already purchased the new unit a gift card would not work for me.

Choice Home Warranty is a scam and the worst insurance company. I’m too upset to write about the terrible experience I had with them. But overall bad customer service, liars, and if you use one appliance to fix then the rest of what you paid for the year is not covered. I paid $1100.00 for the year plus $75 co pay but the cost for one appliance to fix was not even $200. So I better off save my $1100 and just pay to fix it.

I was impressed with the technician. He was very knowledgeable and very pleasant. You should be happy to have him working for you. That you need so. Many characters is not what the normal response would be. I don’t know what else I can say so I will just say how great the technician was and I was impressed with his service

Totally fake, not responsible about claim. Only one condition they respond to customers (it’s just sell.) Otherwise, never pick phone. You should chat with ROBOT. You have to make claim online. You have to long wait for someone service provider when the choose home warranty select for you. Mostly they charge you higher than normal price. Also, you should pay your service fee (no matter your job is done or not.) I cancel my home warranty today because I wasn’t happy for their services. I made claim for my garage door opener. Service provider show late after 4 days on my claim. I keep my both cars under heat in Texas for 4 days. Because they are late. I paid my $75 service fee. After that, they made $1150 statements for broken springs. I called other company. They fix my door between hours. I paid $400 about repair. Do you think need home warranty for home? Absolutely not. Because Choice Home Warranty doesn’t care about anything.

I've just signed up for this service because I have several appliances that are going to start wearing out. Choice Home Warranty was recommended to me by my sister. My sister has had this service for a number of years and she is very satisfied. Whenever I had an appliance to break down she would ask me if I had gotten Choice yet.

I placed a request for repair with Choice Home Warranty on 8/15/2025. I live in mid-Missouri and we were under a heat advisory (over the next three days, the temp was at or above 98 degrees.) On Monday, 8/18/2025, I called to see if there was any progress. There wasn't. I had questions about a second possibility, which they clarified for me. I chose to go that route and contacted Comfort Care Heating and Air Conditioning, who arrived at 11 am and they arrived approximately 2 hours later. I explained the procedure required by Choice and within 10 minutes, the technician diagnosed the problem as a failed part...$28.00; total charge would be $136.00.

The first person to come out diagnosed the problem, but said another technician would need to come to do repairs. After several unsatisfactory phone calls and several appointments, Sears declined to attempt the repair. I was furious as the weather was hot! When the job was reassigned to another technician, it was a different story. Peter, from CES, kept me informed of his arrival, including traffic problems causing a little delay. He was professional, cordial and competent. He diagnosed my AC problem, corrected it and AC is now operating well. My opinion of Sears was very unsatisfactory and CES very satisfactory.

Ever since I renewed my contract, my experience with Choice has been different. I am experiencing more anxiety than before. The first time I called to have the refrigerator serviced it was a nightmare dealing with Electrolux. It wasn’t until I spoke with a manager at Choice that the problem was abated. But recently, the refrigerator needed service, the tech looked in the freezer and stated “we don’t service fridges that use freon. Luckily for Choice, Spin Cycle Appliance was sent and the problem was solved. Unfortunately for my tenants, their food was a lost. I chose Choice to eliminate anxiety but so far I’m not sure if I made the right decision.

My AC went out, I contacted Choice Warranty and they got back to me within an hour. Repairman came out next day and fixed the problem. Very good service. I would recommend Choice Warranty to Family and Friends because they seem to be very prompt and professional.

Stay away from this, they are a scam. Denied my claim saying the problem occurred over time. They tell you it doesn't matter how old the the appliance is, and it doesn't matter. They will come up with every excuse to not fix it, even though the repairman says it needs replacing. Stay away.

Technician was very patient by waiting on Choice Home Warranty to make a back and forth decision if my claim would be approved for it to be denied. It's the warranty company that's unsatisfying for being a long time customer, there is no compensation for anything beyond your control.

The technician was thorough in completely understanding the depth of the problem. He listened attentively to all my information about what had happened. I appreciated way the technician gave possible solutions for this issue in the future. He definitely knows his business!

The first tech from Temp Savers HVAC was garbage. The tech came out in a timely manner but never submitted the required diagnostic to Choice. Choice hadn’t received the information for several days nor did they reassign work order until I reached out. Then had the nerve to push the call out for over 16 days after I initially reported the issue. However, Manning HVAC tech was awesome. The appt was scheduled like 16 days after I initially put in the claim, after calling the tech to see if they were able to assist before the scheduled appt and he came right on. The problem wasn’t the tech. The problem is Choice warranty who seems to becoming like the other bad warranty companies. I’m more than likely will be looking for a different warranty company soon.

The gentleman that came was wonderful!!!! Very polite got the job done quickly and RIGHT!!!! I thank him so much my washing machine is working great!!!! THANK YOU!!! He knew right away what was wrong....He was very knowledgeable and I so appreciate him.

We were very pleased with the technician. He understood our problem immediately. He spoke clearly in good English. He explained why the problem happened. He fixed the problem then explained to us how we can avoid it happening again..all said in clear English.

My AC failed a few days ago and in less than 24 hours it was fixed! I was very impressed by how efficiently Choice Warranty handled my claim. The whole transaction went smoothly and the AC company allocated did a great job including communicating with me through the whole process.

Electrician knew what needs to be done. Excellent service. Existing fan was installed incorrect. He secured ceiling fan. He was punctual, professional, explained everything clearly, and ensured the fan was safe and balanced. Reliable, skilled, and trustworthy. Highly recommend!

I was very pleased with my technician, Ray. He was very courteous, mindful and professional. He knew what he was doing and took care of my issue. My dishwasher wasn't draining. He came, found a nasty clog in my recess line, cleared it out, unclogged it, unclogged my garbage disposal and voila! Back to normal!

The technician was very informative, professional and extremely polite. I was very impressed with the technician’s knowledge considering the technician’ age. The technician explained the issue and everything he was doing to repair the problem from beginning to end.

The experience with Choice itself was fine. The only issue I have is that they don't account for the enormous amount of labor and parts needed to complete the project and therefore leave you with a huge residual bill!!! The plumbing company was fine. The only issue is the proclaimed need to bring things "up to code" which essentially wipes away the benefit of having Choice due to all of the added costs!!! I ended up paying out MORE than Choice which doesn't make sense when you pay $800 per year for many years!!

Plumber was very punctual and friendly. He knew what he was doing and did it in a timely manner. I would recommend this plumber for your job. I like that he came out early and was able to finish the job quickly. I wish that all professionals were as punctual and efficient as he was.

I have been a loyal customer for over 20 years. The manager I talked to Matthew was not helpful. I explained I’m in Texas and have been without AC for almost a week. I had to purchase a window ac and fans so I can be not so hot in my house. When I asked what Choice would do for me he bluntly said nothing. We do not help with that. About 30 minutes later I received a denial of claim email. How is not a worn fan blade and motor not normal wear and tear! I also heard that the ceo was very involved with the company. I emailed ** and nothing. I have filed a BBB complaint to get this resolved. I wouldn’t recommend this company. Stay away. Don’t waste your money. They say they have a right to deny any claim. And yes they do. I pay almost 700 a year and have not had any claims since 2022. I now laugh with the celebrity endorsements. This company is a total rip off.

Choice Home Warranty is one of the best if not the best home warranty company that exist. You can’t go wrong by choosing them! I’ve used them for many many years and once I put a claim in, a technician is dispatched within one to two days. I don’t write reviews unless it’s important to me.

The technician that came out to assess the problem was quick and efficient. He recommends that my AC be replaced so I will be waiting to see what happens with that. Still waiting to hear from the company about when they’re going to replace it. That will be the real test of how good the warranty is.

Since I had issues with another warranty company, I researched top warranty companies and Choice popped up as the highest rated! I was immediately impressed that they offered discounts to Seniors and for having more than one property covered. The other warranty company did not have such offers! The service fee is also cheaper than the other warranty company and no deductible charge if a replacement is needed. This appears to be a much better option all around. In addition, the representative I spoke with was very knowledgeable and communicated plainly in the English Language!!!!

I have been with CHW for more than 8 months, they have no problem deducting payment from my checking account every month but wen it comes time for service, that's a whole different story. I called for service back in May for my refrigerator not cooling, I was told I would hear something within 24 to 48 hours, 3 weeks went by, never heard anything from anyone, (CHW or Service tech), so I YOUTUBEed my fridge problem and attempted to repair it myself, replaced all 3 fan moters, still not cooling, so I called CHW again, again I was told 24 to 48 hours, still no call, text or email, nothing at all, so I called CHW again and was told that they were sorry for the inconvenience and would expedite the service order. So now again we play the waiting game, I would NOT recommend CHW for anything, unless you just like to give money away...

When we purchased our home in Texas, it came with a Choice Home Warranty. Unfortunately, our experience with their service has been quite frustrating. Since 2022, we have been dealing with ongoing issues with our air conditioning unit. It's been challenging to secure effective service, largely due to a consistent language barrier with the technicians sent by Choice Home Warranty, as most did not speak English. I've had to rely on Google Translate to communicate with some of the technicians.

I had a valid dishwasher claim. The panel was malfunctioning. I began the claim on June 5, 2025. It is August 18, 2025 today, and they still have not repaired my dishwasher. They have missed 6 appointments, and did not know where "parts" were. Today, they cancelled their 7th appointment to finally replace the malfunctioning part, and re-scheduled me to September 5, 2025, or NINETY days after the claim was made. I have had 3 claims with Choice, the other 2 were denied, and this is the 3rd claim. I would cancel the coverage, but I was stupid and paid for a 5 year policy. What a waste of money.

I had an outstanding experience with Attentive Plumbing! Artem was incredibly professional, respectful, and truly lived up to their name by being attentive to every detail. I’m beyond impressed with their work ethic and the quality of service they provided. It’s rare to find a plumbing company this reliable and courteous. I highly recommend Attentive Plumbing to anyone in need of honest, top-notch service—you won’t be disappointed!

After a temporary reschedule due to limited available plumbers, the men arrived precisely on time, assessed the issue, and got right to work. They finished the repair in record time in a very professional and friendly manner. They answered all my questions in an understandable way and took a picture of the problem so I could see the issue. The only thing they forgot was to screw the top on the bathtub drain…Easy to do myself. I would recommend them to anyone in a heartbeat.

First appointment was fine. Found a problem and ordered parts to be delivered to us. We confirmed receipt of parts and GE scheduled the next visit. The tech missed the visit because he had not realized it was labeled "LONG CALL" and it was getting late and he would not be able to access GE's cloud diagnostics after a certain so he said GE would let me know a new day and time.

I'm frustrated with your service regarding my washer claim. After almost three months, there's been little customer consideration. The company would rather repair a 15-year-old washer based on vendor recommendations, despite my concerns, than replace it—even though repair costs may exceed replacement costs.

We were disappointed that our A/C repair, during high temperatures here, was schedule Three days out. As Senior Citizens, with no place else to go, I called multiple times to see if a cancellation or change could be made. Nothing. My wife, having breathing problems, suffered the worse. We even called A & C, the scheduled contractor and left a message with no response. I DO understand it's a busy time but thought Some courtesy would be provided; negative. Once the contractor, Joe, arrived, he was efficient, found the problem immediately (capacitor) and got us up and running. We bought a long-term contract with Choice and was Not Impressed with this timeline.

Excellent customer service, The Lady got me put in the system and within minutes I got a email letting me know that my claim had been filed. She letting me know the process of how the claim would be processed. So I’m waiting for a call on what day the contractor will come by.

We had a plumbing issue for over a month. You could not find anyone to come out. So after going to the laundromat for weeks I finally hired my own plumber. Took one call! And it was fixed that day. Since I did they approved for the procedure ahead of time I won’t be getting my money back so I fixed it myself.

The repairman showed up on time, calling me before knocking on my door. After securing small Choice contract fee, he immediately accessed my HVAC unit, serviced it, explained the issue & the lifespan left & then he left. Friendly, but not overly. A good experience for me.

I have tried to contact Choice with no response. Lake Las Vegas Pool replaced my pool pump last year. I submitted a new claim today with Choice. Choice, please contact Lake Vegas Pools to complete this new claim. As the pool pump was replaced my Lake Vegas Pools last year and is still under warranty. Past Claim Information. Claim Number: ** Claim Date: 06/20/2024 04:15 PM. Claim Status: Approved. Appliance: pool spa. Last Working: 06/20/2024. Claim Issue: Main pool pump. Additional Notes: Pool service person informed me today that the pool pump is not working. Please text or email. Thanks you. Vendor & Appointment Information. Vendor Assigned: Lake Las Vegas Pools LLC Vendor Phone: (702) 250-7082. Vendor Email: **. I will need a Saturday repair service appointment with Lake Las Vegas. Choice… Please respond.

Great service, I can report a claim online and get a scheduled contractor for repairs in a timely manner, wish Choice would offer senior discount rates. Service contractors do make adjustments to appointments, which is good. Makes it easy for everyone.

Made claim online Tuesday after 7:00 pm. Assigned on Wednesday- received a time estimate of 11-3 on Thursday which was adjusted by the repair scheduling office Thursday am to 3-8:00 pm. Tech arrived about 5:00 pm and repairs completed by 6:00. Professional.

After a terrible experience with Plumbing Buddy I was so surprised and happy with Highway plumbing. I think his name was Lorenzo. He wasn’t afraid to get dirty and go under the house and find the gas leaks. He was professional, courteous and knowledgeable. Yes I would recommend them again.

The last three times I needed an appliance repaired I was told to pay for it myself and then be reimbursed. That's not why I pay for the service. Right now I'm waiting for someone to fix my AC unit and I get a email telling me to find my own repair person and I will be reimbursed. That's like telling me that the check is in the mail.

Every time I need any work completed by them, it takes longer than the 24-48 hours they say to get the work contracted out. I live in Arizona and on 8/8/25, my AC went out. It took them until 8/15/25 to contract a company to do the work. That is 7 days! Also, on the day of the appointment, the company calls to tell me that they are based in Nevada and that they usually only come into AZ as far as Bullhead City. (Which is several hundred miles / many hours from me.) However, they will make an exception for me, but not until 8/18/25! Another 3 days without AC in Arizona desert heat! If you try to call Choice Home Warranty, you never speak to anyone that speak clear, understandable English!! All they'll do is offer to get yet another company to come out and that it will take even longer!

CHW does everything possible not to cover a claim. My AC stopped working. I don't know what their tech told CHW, but CHW did not accept the diagnosis. After almost 2 weeks, they finally let me have it repaired with my own guy, but they only paid their rate which was 1/3 of what it cost me. Then I had another claim for a different unit. Their Tech (different guy), also lack of experience, said the whole system needed to be replaced (condenser broke, so air handler also needs to be replaced). Seems he also told them the reason was it was clogged and not well maintained. They denied the claim.

I believe that the technician was professional. I just feel that the gift card that's being given to me doesn't represent the top of the line equipment that needs to be replaced. I have a Viking refrigerator. It seems like you don't take that into consideration.

I had a great experience with my technician. He was prompt, kind, professional and knowledgeable. His communication was thorough and informative. It is great to see that we still have professional people in the work force. I highly recommend his service.

Choice Warranty dismissed my claim based on what Tebid said because Tebid didn't want to do the work. Tebid plumbing charged me $75 for a plumbing job that they didn't even start. I had already paid the service request fee. I should not have been charged $75 and Tebid said they would complete the job in 2 days. Then Tebid calls me from their vehicle outside my house 19 minutes later and said the claim was denied. Then bring me back my $75 you thief. Now I have to get the state authorities involved. Avoid this company, he was still in the bed when I called to confirm during my appointment scheduled time.

I opened a claim for our above stove microwave. (LG) I immediately received an appointment a couple of days later. They came with the part and in 30 minutes all was taken care of. Would definitely recommend friends and family to Choice Warranty. I have been a customer for over 10 years.

I was really worried that it was something major wrong with my heat furnace, but it was something small. He said that he couldn't locate the hole because it was small and I said how could some small cause a lot of water. Anyway he said I low in refrigerant and I should be good until next yr. I just wonder what about the hole and how would I tackle stuff like this before it become major again. I don't want to deal with being hot for almost 2 weeks again. Can anyone tell me that I want to know.? Also I didn't have to really spend money made me happy.

The tech was great - his diagnosis of the dryer seems to be wrong though. While we tested it after he left the dryer cut off before fully drying the clothes. The dampness sensor or something else seems wrong with it. While the dryer starts right shows heat and pain it just shuts off before fully drying.

As a contractor who has worked with Choice Home Warranty, I can honestly say they are the worst company to deal with. They’ll agree on an amount for a job, and when it comes time to pay, they send a much lower amount than what was agreed upon. It’s incredibly frustrating and unprofessional. If you’re a homeowner considering Choice, be aware—they will always try to replace your equipment with the cheapest and worst brands on the market. Their focus is on cutting corners, not providing quality service. From my experience, neither contractors nor customers get treated fairly.

It was easy to sign up online, but I took advantage of your 3 and half year coverage that is not listed on your website. I called in to correct error on location of coverage and sales rep informed me of a better coverage time, which I took advantage of.

Everything is ok, but I’m old school, don’t like the automated system, prefer to talk to a human, not a machine. Automated system is slow, sometimes annoying when it doesn’t understand you and it picks up background noise. Other than that service is fine

I was pleased with the company repairman, Ryan, that fixed my AC... Even though I waited 2 days for the repairman to come when it was so hot & humid outside in August. He was professional, knowledgeable, efficient and cheerful. My system needed to be flushed out... I would welcome him back for a repair anytime.

This was the worst experience. My AC went out on 7/24 and after waiting on a technician to come, I found one to come within an hour. There was to be a follow up repair and tried Choice Home Warranty again and it took them 4 days to get a technician in and after he submitted the diagnosis, they reassigned to another tech. So after over a week, could not find another to come in. I asked for a reimbursement and they offered but had to go thru their portal for authorization before proceeding. They denied my claim after convincing them to use their technician’s diagnosis. This a total scam and not looking out for the customer!!!

The customer service representative was very knowledgeable and quick. I like the way he took care of me. Pull the call and Give that man a raise please. I would highly recommended their service. I have a lot of peace of mind knowing that my house is covered and my family and I can call on our warranty should we need it.

Very good service. Quickly responded with a technician who made the service call and fixed the problem in a timely manner. Very efficient and professional service. This is the second time I have needed to use this warranty. Needless to say it has saved me a lot of money. Glad I have this warranty.

Choice Home Warranty is very reliable, affordable and easy to communicate with. They are professional and they explained the process and what they will be doing to solve the issues. I had one electrician came out to my rental house in Kissimmee to fix a wall plug and he did a very good job and then he made sure all the wall plugs were working properly before he left. He takes care of my house as if it was his. Thank you Sir and Choice Home Warranty

I was talking to Anthony A and got disconnected, I called back and talked to a Manager about the service contract and he said it was going to be $45 and some cents a month. I didn't see that on my policy. I would like to have everything clarified with no waiting period like Anthony was explaining to me before we got disconnected.

I needed a homeowner policy and "Choice Home Warranty", provided the very best coverage policy I could find at the best price. I fully recommend them and suggest you check "Choice Home Warranty" out before making a decision. I'm totally satisfied and sure you will be too.

I’ve used other warranty companies in the past and I have to say Choice is the best one of all of them by far! Quick response, easy claim filing process, regular updates, no hassle with closing the deck, satisfying the claim. The technician they sent was top-notch! They were literally two hours away and made the drive earlier than expected. I recommend Choice Warranty to anybody over every other warranty company out there that I’ve done business with. Well, done, Choice!

Donnie, the technician did a great job. Very nice and respectful. The office Iron Mountain Plumbing did a great job of calling beforehand and getting the issue checked out promptly! As told, they called when they were on their way and handled the problem very well. I historically have not had great success with Home Choice Warranty, but this time was an exception and everything went extremely well!

Claim was made late Sunday night. I received an email from CHW early Monday morning. By 8:30 am, technician had called to confirm appointment. Technician called again to let me know he was on his way and gave an approximate time of arrival. He was professional and very thorough. He reported his findings back to CHW and within a short time the repair was approved. Now we're waiting on the ordered part.

We had a leak under the sink and called Choice right away. We were promptly notified of a technician that would be out in the next 2 days. Parker ** came out and was excellent. He evaluated the problem and fixed it and then tested it to be sure it would not leak anymore. Great experience and VERY happy with the qualified technician Parker. Thank you.

The technician was great. He diagnosed the problem in a timely manner, and he took his time sharing the information with me so that I can understand it. However, I was not happy with the outcome when the home warranty gave me the bill that I would have to pay to install a new unit indoor and out $8000. I thought that was a bit much but I’m sure the technician had nothing to do with that.

My A/C went out (blew hot air) as of Wednesday, August 13, 2025. I woke up to a “hotter than normal” house (I keep it on ~78*F and the thermostat read 81*), and the fan was running/blowing. I entered a claim that day on the Choice Home Warranty website. At 10:10, The same day, I received a reply stating ’On Point Heating and Air’ would service my AC on Monday, August 18, 2025 between 0700-1100. That’s FIVE DAYS WITHOUT AC!!! Wednesday night, the temperature in the house soared to over 87*! To my surprise, I received a call on Friday, 8/15/25 from the technician Michael asking if it were ok if he come today…Uhhh, heck yeah!!! Michael explained that he was in Corsicana and would come straight here, which was NO PROBLEM!

Very prompt response on Choice Warranty and the service technician Taking care of the issue quickly. I will now go to Lowe’s and pick out a new washing machine. I will recommend you to my friends and neighbors. Thank you again for your help in this matter.

It was a pleasure working with Anthony. I do not enjoy searching for businesses to work with. It is even worse dealing with high pressure sales people. Some of your competitors were relentless in bombarding me with emails, text messages, and phone calls. When I spoke to Anthony he was very informative and answered all my questions. He made the whole process seamless and treated me with patience and professionalism. I have already referred my sister to Choice Home Warranty based on Anthony's interaction. He definitely gained my trust.

Repairman was accurate with his assessment of my refrigerator. Very professional and nice. If I had another problem with my refrigerator I hope that they would send the same repairman. Thank you for sending this repairman. I hope I will be okay for now.

When I have problems with plumbing, Electrical or appliances, I just file a claim online & a company would contact me right away to fix my problem for just a co-pay of $75. How convenient & easy in the wallet. People from affiliated companies are respectable, polite and took their time to fix the problem. When finished, they take time to explain what the problem is & what they did to fix it. So in the future, I would know how to deal with it.

Ms Tracy ** is a great asset to your company. She is courteous and professional. She was also very knowledgeable since I had never had a home warranty before. I appreciated greatly her expertise! It is very refreshing to see someone who is knowledgeable about their job!

I called Choice Home Warranty in reference to my garage door that wasn’t working and handled it quickly. I called on a Tuesday, I received a email from them on Wednesday telling me about my appointment to have it fixed. Jason with TNT Garage Doors came on the day of the appointment and was very professional and efficient.

I have filed two claims. The service was terrific, and everything was handled just as I was told it would be. I hope that the coverage and service continue to be this great. I have no complaints and would recommend this coverage to anyone. I pay my deductible and never know how much the bill was.

My dishwasher broke, I used the Choice app, They came out it was the motor, Repairman ordered motor and repaired dishwasher. I'm a happy Camper. Thank you! Took a little longer for him to come back the second time because he had to wait for the part to come in, but Dishwasher works better than the day I got it.

I was finally able to have A Plus Plumbing repair my plumbing issues. Andrew was the tech who completed the repair and did a great Job. I appreciate Choice Home Warranty for setting my appointment and accomplishing the project. Andrew had to order a part due to the age of my faucet.

Not very pleased with the experience we have been experiencing. The last one was replacing the garbage disposal and the technician installed it wrong. The dishwasher doesn't drain into the bottom of the disposal, it drains into the sink through the aerator vent. Also, the claim for our refrigerator took several visits from technician, 2 different claims. Then it took 4 months to get money to replace it. Then it wasn't enough to even buy half a refrigerator.

I spoke to Robert regarding Choice Warranty Plan. He took his time to explain me and suggested Total Plan for my need. He gave me attractive offer which I accepted and signed up. I think it's a very good plan.

My microwave was locked. Claim was filed on July 30th. First technician came on Aug 6, could not fix it saying that part is not available. Second one was set to come on to come on 8th. He did not show up and when called said he do not work for the insurance company. So, third one was sent on Aug 14 who fixed it. We certainly appreciate the work done by Spin Cycle who managed to repair the latch and make it work. Choice was quick enough to set him up.

I have had Choice for a few years now. I have made 5 claims with them and all 5 have been denied in the beginning with various reasons for the denials. Out of the 5, only one was repaired. I live in a rural area and they never have anyone in my area so I have to find a service person willing to jump through all their hoops and accept their payments, which is impossible to find. They deny every claim and you have fight with them. I have a two-year-old refrigerator that the ice maker stopped working and they sent a repair person and he determined that the wiring was broken in the door to the ice maker and Choice refused to pay, stating it was abuse of the unit. Really, opening and closing the door is abuse.

Totally satisfied….fixed right the first time….tech was excellent, person from Choice Warranty was perfect. I would recommend Choice. Already told the tech and he was impressed. I would not be surprised if he gets one himself! I will recommend Choice to friends and family. People from Choice have always been helpful!

As a single person, this warranty assures me of being able to have any breakdowns fixed in a timely manner plus I can rely on getting the best repair people available. I like the price for the best coverage. The breakdown for the payments is very helpful. Thank you.

It was so easy to submit a claim. After submitting a claim for my water heater that was leaking, I had a plumber at my house within the hour. He saw the issue and realized that it could not be fixed and submitted a claim to Choice to have it replaced. He said that I should have a new unit within a couple of days.

The technician Mykola from ONE SOURCE PLUMBING was one of the time and very professional. He listened to our concerns regarding our plumbing issues and fixed it in a timely manner. I highly recommended their service and this technician. We are very pleased with this company and recommend them. Sincerely JD

Had to replace dishwasher. They only allowed $270.00. A replacement costs over $600.00. I’m going to cancel. 0 stars if I could. I submitted a different claim for broken washer and dryer. Gave me less than half of what new one costs.

I have to say that Pranil ** from Next door Plumbing was outstanding replacing my water heater. He did immaculate job, cleaned up the garage after he was finished, one of the best people I had lately working here. I will use his company in the future anytime I have plumbing issues.

Months ago I provided a negative review based on a different claim that I was far from satisfied with. I’d be remiss now if I didn’t give high marks for this most recent claim. I can’t speak highly enough about the AC Tech that came out to do the repairs. 95 degrees and high humidity and he worked into the night to get my AC system back up and running. Great job by Wesley.

The service repair person came out and said he would need to get approval from Choice Home Warranty to put in a new gasket for the refrigerator which is definitely needed. He was to get back to do it, but I have never heard from him again. Why is it not getting done?

Though being without hot water for 6 days is quite an inconvenience, I felt the tech from AW Piping & Heating LLC was absolutely awesome. Hard worker, very knowledgeable, and stayed until we were sure I had hot water. I feel they also went above by scheduling me last minute when the tech was done with the previous job. They knew I needed hot water.

All Star Pools was excellent. They came out quickly, were on time, and were so friendly. They easily found the problems and were knowledgeable about how to fix them. I would definitely choose them again and recommend them to anyone looking for quality pool repair!

Choice randomly decided that they will give us a Lowe's coupon of $818 for a fridge that cost $1700 to replace, while their contract allows for $3000 per appliance for a 12 month period. Did not care to provide sensible logic of that decision, did not respond to multiple requests to connect, were obstinate and irrational about simply repeating a canned script, when I finally managed to track down the customer service rep. Its has been a month since the fridge has broken down and we have radio silence and they don't care about sorting the issue.

I needed two electric panel breakers replaced. The first guys took 10 days to come and would not repair it, stating it was too old (around 60 years) and we needed a new electrical panel (around $4000.) So Choice looked for another electrician. They found one after another week and he was around 65 miles away, but I had to wait another 10 days. I texted him the brand and a photo of the breakers. He came and 30 minutes later he left having replaced both breakers. (Think they may be salvaged, breakers, but they work fine and my wife has her washer and dryer again.

There is no value in a Choice home warranty. I received a claim denial for a dish washer saying the damage was from a "catastrophic event". Once I should documentation saying the damage was from wear and tear they changed the denial to they don't cover that part anyway and the best they could do was a few dollars for the part they did cover. I have filed 3 separate legitimate claims on different properties and they always find a reason not to cover anything. You are better off saving your money for when you eventually have to pay out of pocket anyway.

The technician was great. He was very thorough and informative. Communication and timeliness were spot on. He clearly knew what he was doing and respected our home and time. However - my resolution with Choice was not good. I will be exploring my options.

The technician was amazing!! I am very disappointed in Choice Home Warranty! They have denied every claim I have filed with them! Not basing the damages off of what exactly they are and is stated to be covered in my policy. The decision is based on what the evaluators' interpretation of the damages which always result in ”I’m sorry but that’s not covered“ when clearly you can see by the pictures provided and the technicians telling them what the damages are, should be. I’m really starting to feel discriminated against because of being a female. Just from reading the positive reviews, most if not all appear to be by men. Please make that make sense????

Choice was Quick to accept my claim and assign to AC technician. Techs were quick to assess and repair AC same day.. Glad to have AC again! I'm up for renewal so I will definitely renew! Worth it to have the annual policy. Thank you.

The technician was extremely courteous, kind, and professional while repairing our dryer. He arrived on time, explained the issue clearly, and completed the repair efficiently. I truly appreciate their friendly demeanor and attention to detail—excellent customer service from start to finish.

High View Plumbing came out to fix a clogged sink drain. Two technicians, Cayden and Trenton, were very professional, neat and fast. I would definitely recommend them. They were able to come out a day after I called them and first thing in the morning. They were able to give me an estimated arrival time the day of the service.

I am So disappointed with this company. The worse communication and customer service. Was lied to over the phone several times about a 2 hour call back from a supervisor. Still waiting. Make sure you check to see if certain parts of your appliance are warranted from manufacturer. They will deny your claim and put it on the manufacturer along with taking your money from the service fee. They will Not call to let you know the status. I had to call several days later. Good luck talking with someone whose first language is English. Can’t understand them and they act like they don’t understand what you are saying.

When he had not arrived by 6:30, I requested we reschedule appointment. Was able to reschedule for next day, which was fine with me. Arrived promptly. Worked quickly. Informed me what he did to take care of the problem. Collected his service fee and left for next appointment.

I was in San Diego on vacation and came home to the “LEAK”. 👀 I immediately contacted Choice Home Warranty and filed an electronic claim! It wasn’t 24 hours later and Choice Home had my claim assigned and appointment made for service. Hey, listen, I know the “other” guys that are in this business. Choice Home Warranty exceeds my expectations AND their service calls are a mere $60!!!

All the eyes on our gas stove were sparking, we were going out of town so we unplugged and submitted a claim. The repairman met us upon our return and had the parts for the repair. What an easy and expedited process, we were worried that we'd be forced to eat out or microwave. Thanks Choice.

You denied my claim over a ripped casket seal. It was ripped because it had come loose and stucked to the fridge. I did not know it was stuck until I opened the fridge door.. Then you tell me you only cover the mechanical problems. This is normal wear and tear, but you still denied my claim.

This is the second time that I paid my $100.00 deductible and then when your technician ordered the part and returned to install it they asked for more money. This time it was another $100.00. Now mind you that I do have two Brothers with a different warranty company and both of them paid for their deductible and their service was completed and done. Maybe I need to switch to their Warranty company and cancel my Choice Warranty. I'm sure this e-mail will fall on deaf ears. I will give your company 24 hours to respond and make it right or I will change to a different warranty company.

This is the best warranty company. Very fast and excellent service. I have called them twice and they have sent us very professional technicians. I have recommended Choice Home warranty to neighbors and family. Very happy with their service and fees

Repair on our microwave was done quickly and without issue. Works great again. The technician actually showed up a little early and was very knowledgeable and efficient. He was in and out in about 30 minutes. Very pleased with the repair and would recommend without hesitation.

Pretty good and easy experience overall, my only complaint was it took several days to get the tech out there to repair the AC unit. Other than that no problems. This warranty has definitely been a lifesaver for me and has eliminated a lot of stress on my end.

This was our first use and so far so good. The technician who came out arrived within the timeframe given. He was very personable and knowledgeable. He discovered where our leak was and went right to work. He had the leak repaired quickly. The technician was very nice.

I deeply regret signing up with Choice Home Warranty. Every single time I filed a claim, it was denied—regardless of the issue or coverage. When they finally did send someone out, it was an inexperienced contractor who clearly wasn’t qualified to diagnose or fix the problem. Unsurprisingly, that visit ended with yet another denied claim. This company does everything possible to avoid paying for repairs. They’re quick to take your premium, but when you actually need help, they hide behind fine print and excuses. It’s a complete waste of time and money. Avoid Choice Home Warranty if you expect honest service and real coverage. I’m incredibly disappointed and will be warning others not to fall for it.

Your contractor, Fuse, was responsive to the repair appointment. However, the technician was from Russia and did not speak English other than to say "Hello". He was apparently knowledgeable and had to order a part for the repair. The part took about 10 days to come in and he came back this week and finalized the repair. (That was the replacement of the fan motor on the refrigerator.) Can't you find a good company whose employees speak English?

As much as I don't like writing these sorts of things, I have found Choice Home Warranty's service and value to be of no value to me, based on my only two claims. One of my claims was a real emergency yet the response time took nearly two days to simply hear from a live person about setting up a diagnosis. In order to prevent sewage from backing up into my house I had to act and as a result, incurred $3700 of out of pocket expense. I was hoping Choice might help with this but it was denied outright. I would have thought it at least was worthy of some consideration or escalation given the situation.

Jan’s Plumbing Service serviced all our toilets and spared us from working issues during this time of my surgical recovery. The plumber pleasantly check our other toilets and found worn hoses or parts that needed replacing. VERY HAPPY with this company!!! Will ask for them next time.

The service is great but the communication with vendors is poor, I get appointments with dates and times, and the vendor does not honor them or is not aware of the appointment. THEN THEY CALL ME THE DAY BEFORE AND SAY, "WE'RE COMING TOMORROW," WITH NO NOTICE.

I am filing a formal complaint regarding Choice Home Warranty’s contractor, Advanced Air Solutions, for failing to complete my AC repair in a timely, competent, and professional manner. From July 27 to August 8, the contractor repeatedly missed appointments, failed to obtain the correct part, and communicated poorly. Despite diagnosing the issue and claim approval on July 28, they delayed repairs for over two weeks during extreme Houston heat, forcing me and my child to vacate our home. They continued using a vendor known for shipping incorrect parts, refused to expedite from a reliable source unless Choice approved a higher cost (which was denied), and ultimately arrived unannounced on August 8 without prior approval—requiring me to pay $250 out-of-pocket.

The technician was friendly, courteous, professional, and very knowledgeable. Submitting the claim online was very easy and CHOICE was prompt to get a technician to complete the repair. The technician was able to come early due to an another appointment in the area, so we got our kitchen sink fixed a day early.

Armando was excellent! Quick service and reliable! After filing the claim, they contacted me within minutes and were on the job within the hour! Very professional and get the job done on the first visit. Thank you Shoreway Plumbing! Couldn't have asked for a better technician!

Well, I have had a plumbing claim in for better than two weeks now and have had no technician assigned to it. Our toilet tank is leaking and needs to be taken care of. I don’t understand how it is that they cannot find a plumber when there are at least five plumbing outfits within a mile of me.

I had a great experience with the repair technician who came to my home yesterday. From start to finish, he was polite, professional, and respectful of my time. I especially appreciated that he alerted me when he was en route and communicated via my preferred method—text—which made the whole process smooth and stress-free. His attention to detail and courteous demeanor really stood out. Should I need AC repairs in the future, I’ll definitely be using this company again—and I hope I get the same technician!

Javier is very professional and we are looking forward to him completing the job. We also have no doubt that he will. He was prompt. He isolated the problem and explained the situation. The whole experience was relieving and worry free. I do vouch for his professionalism.

Reported the claim on 8/11/25. I had a hot water issue and had no hot water. The best Choice could do was get someone out on 8/15/25. Then they will have to order parts to fix it. When Choice give you an option to call your own technician, the company usually doesn't want to go through the procedures Choice requires you to go through. The company that you call on your own should be able to fix the problem and not deal with getting Choice authorization.

The technicians from both Ruby’s Air and Bright HVAC you recommended seem to be great choices to come out and diagnose the problems with customer units, give each 4 Stars. However, This will be the second claim that Choice Home Warranty has denied in the past month regarding my AC unit. CHW receives 1 Star. What is the benefit of a home warranty with CHW when I have already paid for two service fees, and my unit has not received any repairs? I am incurring expenses, including monthly payments to CHW and service fees to the companies they dispatch. I am ultimately responsible for the cost of my own repairs. Kindly, make it comprehensible to me? When the technician on the scene informed me e.g. that the motor was the root cause of my system failure (Covered Part), I paid nearly $700 out of pocket.

Claim service has been great, however trying to cancel the warranty has been a nightmare!!!! There is nothing on the customer portal to cancel. You can't get a live person on the phone. You are told to leave your phone number for a call back that doesn't happen. Customer service is ridiculous! I've been trying to cancel my warranty for 3 days. Totally unacceptable!!!!

Choice Home Warranty is hard to describe. You have some good results and some bad. First problem I ran into I had an electrical problem. That they say in the warranty, they cover your electrical system. But they didn’t wanna cover to find where the electrical problem was. I had to argue with the case manager to get her to cover an electrician to find the problem. Second issue I had was replacement of a water heater. They were going to replace the water heater and pay the plumber‘s fee to install it. But they allowed the plumber to charge For other things that I didn’t need. The cost of the incidental was $1375. I bought my own water heater and had a person install it for 1000 bucks. I bought my house in 2020. 134 months later the air conditioner went out. The technician that looked at it said that it was missing a part and because of that Choice Home warranty wouldn’t cover it. That one I could understand to a point. So take it as it is.

Tech said it was a product issue with the brand and he couldn’t repair it. Choice home warranty then denied the repair. I have since disputed that. I feel that the repair should be covered by the warranty. Waiting to hear the outcome of the dispute.

With the exception of the waiting between initial placing the claim to actual completion of the job. I still give them a very satisfied rating. Friendly, informative. If one wants to know something, the technician will explain it. One of the best moves I made was to sign up with Choice Home Warranty.

My dishwasher had stopped working and is back working great. I am pleased with the results and the service. The service was fast and efficient! I would use them again for my plumbing needs. He explained the issue and corrected it quickly. Thank you.

We are still waiting on the Pool Heater repair or replacement. This has been going on for months. We did get an estimate for replacement which we will submit today for review and action. Please refer to my account and claim number. Policy #: **. Claim #: **.

I filed a claim on 8/10/2025 with Choice Home Warranty (CHW) for repair of the washing machine which was giving a loud knocking sound during washing and rinsing cycles. A technician from Whirlpool came on 8/12/2025 and checked the machine thoroughly. He found that its agitator was loose. He tightened it, and made sure that the knocking sound disappeared by operating the machine at different cycles with half a load of clothes. The technician was highly professional, respectable and used diagrams on his tablet.

Mark from Clockwise Plumbing did an amazing job. He was patient and trustworthy. My daughter was sleeping AND WOULD NOT answer the door. I let him in and he did the work. Daughter still did not wake up. Returned 3 days later and replaced my hot water tank and same issue. Daughter did not wake up.

Precision Garage Door, came to the house the same day I called them. Their technician was very engaging, professional and took time to answer all of our questions. I used the self reimbursement process with Choice Home. Even thought this was not covered by the homeowner's policy I am so glad I Precision Garage Door.

We have been customers for a few years. The techs that are sent are always professional and knowledgeable. We have had multiple appliances and plumbing repairs. Appliances are not built to last and having a warranty helps. Choice is responsive when we reach out.

Thanks for prompt and excellent service. The appointment is scheduled next day for garbage disposal issue. Scheduling is so easy and the servicing company called the next day for appointment scheduling: with all the claims the scheduling is faster and the resolution as well.

Took almost a week to get a tech. First one never showed up. Heritage Mechanical Services showed up and the young man did as great job and was very polite. I strongly recommend Trent **. It is so hard to find a good plumber these days. I hope I can continue to use these guys.

Great repair person, polite and very well knowledgeable, figured out what was wrong in a very short time. He will return to complete the job after getting new parts in a week. He was on time and kept in contact with me on his arrival, he returned everything back to when he found it.

Tech was really outstanding. He took his time to diagnose the issue properly and performed other preventative maintenance as part of his service. His knowledge, professionalism, patience in answering questions are truly impressive! High quality service!!!

Recently experienced an issue with my air-conditioning system, which required recharging to restore proper performance. I filed a claim, and a technician arrived within two days. The problem was promptly resolved, and my AC is now running smoothly. When you are covered by Choice Home Warranty, any problems that occur during the warranty period are handled efficiently, allowing you to get back on track quickly. My AC issues were addressed to my complete satisfaction, and I am grateful for the excellent service. Thank you, Choice Home Warranty.

The repair was within 45 minutes. The garbage disposal was replaced with a new one, removed all the old parts and installed the new one. I am yet to complete the registration of the product, as I don't see serial #, model # on the product. I contacted the contractor who came and haven't heard from him.

I am sorry this warranty company is a scam. I have a $1000 appliance that stopped working. It took three weeks for a service person, handpicked by CHW, show up. I tried to get CHW to find another service person multiple times, but they would not change the appointment. The service person showed up and determined two parts were needed. It took three weeks for the parts to come in. Then, it took another two weeks for the service person to return and put in the parts. Yup, that did not fix the appliance. One week later, CHW notified us that they would not fix the appliance, but would cut us a check to buy a new one. Well, they gave us under $350.

I was happy with the quick response to my claim. My issue with my fridge at the moment has been resolved. The only issue that is not fixed is my temperature light still flashes for some reason. I have been satisfied so far with the kind and fast service offered by Choice Home Warranty.

At first my issue did not seem to be going very well. Parts were on back order for almost 2 months. However, this got resolved quickly and I had my dishwasher working in about 3 weeks. So overall it turned out to be a good experience. I would recommend this company.

Customer service person was knowledgeable, nice, and help me add on a product that was supposed to to be on when I first got Choice, this is why I left the last time, but he took care of everything….Rather talk to him than that AI that kept repeating questions like I wasn’t saying anything, but this is the new normal but I don’t like it, LOL….Other than that the real person I talked to in customer service was awesome.

Very Misleading. Your agent tried to bait and switch me into a 6 year plan. I then told him to just forget it. Then I checked my credit card and it had been charged for $528, when he told me it would only be in the mid $400's. I'm not impressed with your "PRESSURE" tactics. I told him I wasn't interested anymore and I would look to other companies. But then I still get charged? WTF!!!!

The plumber was friendly and his work was quick and efficient. He resolved the problem which left us satisfied with the outcome. The best thing was that we were able to get an appointment within a adequate time. I would definitely recommend this plumber.

It feels like it has been non-stop harassment with the phone calls from Choice Home Warranty to get me on the phone to sign me up for the service. The reps call from various numbers that always come up as spam on my phone. Even when I look up the number online to see where it is coming from, it says it is a robot telemarketer. The person I spoke to was VERY pushy in getting my service, and was annoyed that I did not immediately commit and provide my debit card number. His answers were generic. Was he even trained? Fortunately I know what services I am looking for with home warranties and the price was right, so I went ahead and signed up. If it weren't for the right priced, then there is no way I would have elected to sign up with Choice Home Warranty.

I purchased a 3 year home warranty including pool from Choice Home Warranty. June 2nd 2025 I filed a claim that my pool motor and pump worn out and it is not working. They took two weeks to send someone to assess the damage and I paid $85 deductible. Next day warranty company terminated the pool tech and started looking for someone else. After a few days they sent someone else to assess and he never submitted paper work, I wonder it was purposeful or not. In the meantime my pool turned green. I took the option to hire someone else on my own as they allowed. Choice home made me pay for it again.

Choice Home Warranty has the worst customer service! Beware of this company. Not only do they cover nothing after we pay the service fees, they also won’t give me a refund to cancel! Don’t trust them!

It would be better if the customer was able to write exactly what the issue was regarding instead of having selections listed for them. Also shouldn't have to wait 24-48 hours to see who your provider will be. This is not good in cases of emergencies.

Amazing experience with Choice! I like Choice and have them for all of my houses. But this was exceptional service. 9:00 pm a leak started in the kitchen below the bathroom. The claim was submitted and by midnight, we had a claim number. By the morning, they had issued us a plumber that would arrive by 11 am. Premium plumbing and septic arrived on time and took care of the busted gasket. They were nice to my renters. We are now waiting on the next step which is the ceiling repair.

He called to say when he would be arriving, and arrived in the time he stated. He was professional, came in checked the garbage disposal. Tried fixing it, still didn't work. Stated I needed a new one; he went to his truck to get the new one. Came back in and installed the new one. I then wrote him a check for $100 deductible.

We live in Texas and our A/C went out at night. We opened a repair claim. 24 hours later and still no repair. We contacted a repair tech and he had to replace condenser motor in 103 temp. They won't reimburse us $588 for the repair. We are dissatisfied.

I reported my broken microwave to Choice Home Warranty and they responded very fast. The tech arrived within a few days to diagnosed the problem we were experiencing. The unit was beyond repair, so they offered us an amount to purchase another unit from Lowe’s, which we accepted and now our new microwave has now been installed and we are enjoying it. The whole process took less than 10 days and we are satisfied with the service we received from Choice Home Warranty.

Fast diagnosis once he arrived which I appreciated because I had to return to work. Ordered the part that he needed and and now waiting for part to be delivered to me which benefits me and I will call and schedule a time for installation when it arrives.

Our technician, Jason, from ReKey, was extremely helpful and accommodating to our needs. We had a vacation planned, and he was able to come out to our new home to Rekey our doors prior to us leaving. He provided great customer service and was very professional.

Every time I've had an issue it has taken them a week or more to find someone to take the repair. They wait too long to pay repairmen. If you take the reimbursement option then you wait 40 days for your money. This is totally unacceptable. They promise they have so choices of repairmen when in actuality they have none in my area.

I was very pleased with the representative that I talked with. She was very thorough and helpful. I had called previously but was not happy with the voice assistant. It took my information and never explained the next step and left me on hold for over 20 minutes with no response. Not acceptable.

This is the worst company I have ever dealt with. There are extremely long waits to get a technician. The technician scheduled an appointment weeks later and then sent a notice just 15 minutes before saying he was busy. They don’t care that customers are without water, showers, and toilets during the summer. Customer service over the phone is poor. Many promises were made in a contract, but nothing was delivered. No refunds. I would never recommend signing a contract with this company.

Just bought my house in April 2025, had to make a claim for my ac in June. They came, said I only needed some freon. Had to call again in August, told the ac is shot. Will honor warranty stating it wasn't maintained properly. We explained that we just bought the house. Their answer was nothing we can do about it. What is the point in buying a warranty when you buy a house if they don't honor it. It is not our fault what the previous owners did. DO NOT USE CHOICE HOME WARRANTY. We are now fixing to be out nearly $20,000 to buy a whole new ac and heating system. Choice Home Warranty needs to do better.

Warranties are honored quickly. Staff is polite and are quick to resolve issues. I've been with this company for several years now and they always take interest in what your problem is and appointments are quick with short wait times. I would recommend to anyone seeking extended warranties on household appliances.

Perfect and prompt problem-solving. The technician arrived on time. He was very knowledgeable and perfect in his work. A completely satisfied. Also, Choice Home Warranty is an excellent choice. I am with them since many years. I have referred Choice Home Warranty to my family and friends.

This company was excellent with their communication. They responded very quickly to schedule the appointment. In fact, they responded within 2 hours of my request for the warranty. The tech, Joel, was knowledgeable and courteous. We would definitely use them again.

I wanted to thank you for sending me the air conditioner, repair Vendor. He was extremely courteous, great communication, and prompt on timing. He was able to quickly troubleshoot the problem and get it repaired. I highly recommend him. It's not easy getting a vendor up to the mountain areas; in conjunction with that, it's been extremely hot.

I was having some issues with my plumbing in my house and, I filed a claim for it to get looked at and it was denied at first, then I had a conversation with a case manager about my claim and I was thankful they approved my claim. Home repairs are expensive and I rely on the home warranty I have when there is an issue. I truly appreciate how they worked with me to get the issue resolved.

The two different technicians that came out were awesome. Choice Home Warranty and the way they handle some of these claims are terrible. They don't really wanna pay customers for their systems or appliances so you get very little money. And why does it take 30 days to get payment for a appliance that they're replacing. So the customer is stuck paying for the new appliance until they receive payment or go without that appliance if they don't have the funds. That's really messed up.

Choice Home Warranty is great! Every time I submit a claim, the problem is typically repaired within twenty-four to forty-eight hours! I am recommending this company to any and every homeowner. The techs they contract with are very knowledgeable. I’ve contracted with CHOICE for YEARS!!

I made an appointment but had to cancel. Both processes were quick and easy. Home Choice did an excellent job. I will always utilize Home Choice. This is the third claim I have made this year and the experience has been excellent. I would recommend Home Choice Warranty to family and friends.

WeFix appliances technician was by far the best we have had with Choice Warranty. I would call them even without the warranty. Came on Monday to evaluate my dryer and returned on Tuesday with the parts and repaired it. I would recommend this company to all my family and friends,

I have had Choice for about 4 years. The two claims I have are due to the fact that I am moving to a new home. I was very pleased with the two different technicians that came out...one for my toilet, and the other for the garbage disposal. They were both pleasant and professional. My only issue is that I purchased a new air conditioner several years ago (and stupidly, I did not file a claim with Choice). I learned that my new AC is not covered because it was purchased after I enrolled in Choice.

Put in a request to have AC repaired. It took 24 hours before I received a response. The response that I received was for a technician appointment 1 month in the future. This is Not acceptable and I will no longer be using this service once the contract period ends.

We are fairly new to Home Choice, after being with another home warranty company for over 20 years. We submitted our first claim on Saturday. We were surprised that we didn’t hear from anyone for about 26 hours. We were informed, by email, when someone could come check out our AC unit which was 4 days after we submitted our claim. It’s hot in Texas, this time of year and we reached 88 degrees inside our house. The tech, assigned to us, did a great job. Fixed our issue and our house is cooling down.

Very very bad experience. If you want to have a stress-free home, avoid them at all cost. They tell you they will cover stuff, but they really will not. It takes over 40 days to resolve an issue. Customer service is very very bad. They don’t care. AVOID them. I wish I could sue them, but I don’t have time. Let’s petition to boycott them. I have switched to another company now, hopefully they are better.

The tech responding to this call called me beforehand to get an idea of my issue. Knowing what to expect he came equipped with the proper replacement part and proceeded to effect the needed repair. He was friendly and knowledgeable and kept me informed.

Bad choice to purchase Choice Home warranty. They just want to make money from you. They will try their best to denied your claim. I purchased 5 years home warranty. My AC stopped working last Tuesday, a very hot day. I called them and I was told to wait for next day. I received a email from their contractor technician stated their earliest day was one week later. I called Choice again because the hot weather and finally they agreed I may use a local technician. The local technician came and finally repaired it. Choice Warranty denied the reimbursement. Please be aware of Choice Warranty. Don't ever use this home warranty!

Since I applied for my home warranty with Choice Home Warranty I have been satisfied with the entire process of applying for the warranty program, calling the representatives and asking questions, to filing a claim. A great program for any home owner wanting to protect their home.

I came back from vacation and I found my son room flooded. I called and they came within 2 hours. They found the problem and fixed right away, they recommended me another company to help with the rest of the issues. The water damage almost the entire room, and the company crew take care of the rest. I’m very pleased with the service and the extra help.

Excellent job done by Saul. He plans to come back and complete the task. I would recommend him to anyone in need of plumbing services. It was a pleasure interacting with Saul. I am hoping he will stop by this week and complete the great job started.

Process to file a claim would have been better had I been speaking with a human instead of a computer or whatever that was. Had to repeat myself a few times. It would have sped up the process time of the call and would have been faster and more personable.

This is a scam and I will never recommend a home warranty company to any of my clients going forward. They take your money and then when there is a problem they say it was preexisting. They send technicians that ate not licensed to your home. What's the point if they aren't going to fix the issue.

It was easy to make an appointment but the appointment was two weeks away. I received an email giving me the date and time frame for my appointment. The day before the appointment, I received an email reminding me of my appointment with the correct date, but a different time frame. It was too late to call. The morning of the appointment I received another email reminding me and this time the time frame was what I had been given first. I called Choice and was told that I had to call VIA. I was given the phone number.

I have been thinking about home warranty for a while. Today when I called for a quote, Nathan helped me walk through my choices. He came up with a good plan that would fit for me. I have not been able to try the service as it has not gone into effect and I don't have any warranty issues yet.

The technician was kind, courteous and helpful. He was quick to, Complete his work and cleaned up after himself. When he sent his information for repairs to Choice Warranty l was surprised how quickly they responded. That had not been my experience with Choice warranty in the past.

It would of been nice if I was kept informed of what was going on. Person left saying he needed to order a part. Was not told if the part was going to be delivered to my home or his place. It would have been nice to know. I just feel people these days do not know how to communicate. Did not get a copy of paperwork.

Long story short. I sent in an online request for A/C repair on Sunday, August 3rd. Got a quick reply acknowledging my request and that I would be informed when a company was available. Well, Monday rolled around, Tuesday, Wednesday, Thursday and finally Friday, the day I decided to go up into the attic and see what I could determine. With the help of the internet, I diagnosed the problem and fixed it myself in the sweltering heat. I understand that during the heat of the summer, it is a bit challenging to find an available technician. However, companies like Choice Home Warranty should maybe offer an incentive ($) to the repair companies to take their clients more quickly since we are paying a monthly/yearly fee for service. Plus a deductible.

When you get Sebastian the Manager, he will give you extension ** and tell you he is a manager and when you go to follow up with him it goes right to a recording without ringing that says voicemail here has been disabled. He is even on line attached to the phone number that says he runs this scam. The claims dep't told me that's a sales extension. Because of this claims got involved and expedited my claim and it ultimately helped me get what I want. But once I am reimbursed because they can never find contractors, I will cancel so Fake A++ Sebastian doesn't get his commission. Run! First Home way better and for appliances, Asurion!

Gary **, Williams Plumbing Heating and Air was excellent. Got an appointment 1st thing Monday morning. Was in touch on arrival time, he was prompt. Very informative about the products (garbage disposal). I would recommend him highly. Also I like using services that are local to me.

The tech was very nice, and knowledgeable. He will have to come back in September so he can actually run the furnace. It was too hot to run it as long as would have been necessary today. There are many parts that appear to not be working correctly. He will get that straightened out when he comes back.

I purchased a Choice Home Warranty policy to protect my home systems, but my recent experience has been extremely disappointing. When my pool pump failed, Choice sent a technician who simply turned the breaker and pump on and off, then claimed the impeller was “warped from running dry.” No disassembly, no testing, no actual inspection. The claim was denied on that basis. I later discovered the contractor was not licensed in the State of Arizona to repair pool equipment, which violates state law. I raised this in my appeal, but Choice dismissed it entirely, saying it was “my word against theirs” and refusing to verify licensing. This isn’t just poor customer service — it’s a breach of trust and possibly the law. I’ve since filed complaints with the Arizona Department of Insurance, the Arizona Registrar of Contractors, and the Arizona Attorney General’s Consumer Protection Division for bad faith claim handling and consumer fraud.

My ice maker broke down, it took 4 days for them to ship, the gentleman told me that need a new motor, he will be back in 2 days, received a email from Choice telling me that was no cover because a seal in the door, paid 60 dollars copayment, last year I had trouble with my central air conditioning, the technician hardly speak English, never found the problem, I end up calling a local air conditioning guy, paid 650 dollars out my packet, when I told Choice was very sorry Sir.... Next year my contract expires. I will Never renew it.