Choice Home Warranty Reviews

First of all I’m not here to criticize the technician that came out.. Johnny was excellent.. But what I am going to criticize is what a complete racquet Choice Home Warranty is… I will tell everyone I know to never waste hard earned money on you company… All you do is deceive people and decline their needs… You should be ashamed of what you do to people! I will never ever renew with you! I will let as many people as possible know how you took total advantage of me! Please feel free to call…

I am so irritated with CHW right now, I haven't even contacted the case manager yet. I paid a plumber $60, my fee, to fix three sink drains where the parts have simply worn out, given they were over 15 years old. The claim was denied due to your assessment that the there was neglect, abuse or misuse. Of course this is untrue. The parts are plastic and they simply have worn out. I'm not even sure how you can neglect, abuse of misuse a sink, but you guys are so cheap you won't even provide a minimal response to a problem that is so obviously covered by my warranty. I will contact the case manager next week, but be assured I am very disgusted with your response.

The problem was originally stated that it was a problem with the light. Your service representative stated he would come back with a light bulb, which he did not do. I purchased and installed a new bulb, only to find that it still did not work properly. This is a built in microwave, not one sitting on the counter. I reported this to Choice and never heard anything back.

I placed a claim and waited about a week for service. The repair man knew based on the claim that the issue I reported was not covered. Therefore I had to pay for a service call and the work to be done. The issue is I could have gotten the garage repaired sooner by another company since the Choice was not going to cover it. So I lost time and my service fee because no one said it wasn't covered when I placed it.

Easy response from Choice regarding issue. Actually the contractor came a day early. Contractor was professional, knowledgeable, and proficient. The issue was diagnosed quickly. Several possibilities were given to us. Contractor stated that if the issue comes back again within 30 days, we need to contact Choice again with no charge to us.

The same problem/claim, 1st time never was resolved and had to restart a NEW claim for the same issue and argue for reimbursement and ONLY got partial payment, was not too happy with the whole experience and trying to get my own contractor because u did not have any contractors to send me!

This company has no moral, worst company to give your business. No empathy, stay clear of this company, don't end up like me. I filed A claim with CHW for my broken refrigerator, it took 4 days for someone to come out to check my refrigerator, a day later I received a email stating, "We won't repair or place your refrigerator as stated in the contract," no other explanation provided. My contract stated it cover wear and tear, the contractor stated that the rubber wear out on the door and causing outside air to enter the refrigerator and something else cause by long term use. I am 55 yrs who wouldn't damage my property. Why are they denied my claim.

Spoke with claims person, Andrea ** first. She was totally dishonest with me. Told me that the contractor CHW sent out said that my AC unit outside had physical damage and wasn’t covered under the contract. Only normal wear and tear. We argued because the leak is in the attic unit. She put me on hold and called the contractor. She came back to me and said I was right it was in the attic. And that the coils had physical damage. Weird cuz I bought this house new 9 years ago and I watched the technician who had to remove the protective tape over the bolts to open the housing. Never had been opened in 9 yrs and the AC worked fine until this week. I contacted the contractor myself and he told me that is not what he told Andrea. He put it in writing to me that he told Andrea that it was due to normal wear and tear. She lied again.

I am very dissatisfied with Choice Home Warranty. I don't put much claims in but when I do they go out their way to deny the claim, And state, "Read your warranty contract." I have been with another warranty company and if the repair was expensive they offered to cover half of the repair.

Jackson was a jewel!! He was courteous, professional, and helpful, and worked at getting me a great price for my money!! He reviewed my previous record and explained all that is included with a Choice Warranty policy. It was a pleasure speaking to an individual with a positive and compassionate disposition. Thanks Jackson!!

Have not received the policy specifics. Felt extremely pressured but was told I would receive policy in a few days. I would like to know what I spent so much money on and make sure the verbal promises are in writing. Poor communication on y’all’s behalf. Please send me the written policy.

I submitted a claim to patch a big hole left in my drywall from another claim (we had a plumbing issue and the plumber needed access thru the wall). First issue was when trying to make the claim. Drywall wasn't an option to choose for the online claim request, so I had to call. I wasn't able to give a detailed description over the phone since it was all automated. The company that was hired was amazing! Unfortunately, it was decided that the repair wouldn't be covered by the home warranty. It is a little frustrating that the damage was caused by another company/claim and it wasn't covered.

The customer service that I received was superb. The policy was well explained to me, and he supplied me with all available discounts! I would definitely refer Choice Home Warranty to my family and friends. The price along with the discount that I received, was a surprise to me. I have used other home warranty companies before, but I have never had one with this much coverage. I have never had one with a price this low either. I feel great about selecting Choice Home Warranty.

Choice got someone to my house within days of my calling them. Plumber was very knowledgeable and fixed my problem very quickly. He kept me informed of my appointment time and showed up on time. Recommended a product for me to use. Plumber also told me Choice was one of the best Home Warranty companies.

Island Appliance Repair; The customer service rep who set the appointment was polite and helpful. The tech Tiffany was amazing. She called me when she was on the way to my home and she was on time. Tiffany was knowledgeable, polite and very helpful. She diagnosed the problem quickly and went right to work. I hope I can request her next time I need service!

Wanted a reliable repair service for a appliances and air conditioning at a reasonable price. The representative with whom I spoke was knowledgeable and answered all questions. I was dissatisfied with the company who had previously serviced our home. I liked the options which CHOICE offered. There was flexibility in terms of length of contract which I found appealing.

The technician arrived in the time frame, but had a hard time diagnosing the problem. He is ordering parts and will be returning when they come in. He was very professional and courteous. I would give 5 stars, but machine not fixed yet, not to the technician's discredit. I will be happy to update with 5 stars when my machine repair is complete.

We had a terrible technician to fix our dishwasher twice. Horrible. Choice Home Warranty finally send an excellent technician the third time. He was experienced, professional and knowledgeable and did an excellent job. We are sorry that it took so long and we had to fight so hard to fix our dishwasher,, but Choice Warranty finally came through for us.

The garage door would constantly stop in the process of opening and closing. Preston saw the door stop partially open or closed. He knew immediately that it was a wiring issue. He quickly and accurately fixed the problem. I'm very satisfied with his timely work. I would definitely refer him to anyone with garage door problems.

It was a quick response when the problem was reported online. There was an immediate reply from the technician, and approval of estimate by the warranty company. Two days later the replacement was complete by competent and friendly technicians with excellent communication. I highly recommend Choice Home to family & friends.

Not at all happy with the sales person who was very rude and pushing me to buy in for 5 years when I kept saying I'm good with 1 year. Every few minutes he was bringing the pricing down which almost makes you wonder if this is a scam. I had to finally disconnect the call.

The technician replaced condenser with new condenser and finished the job in 40 minutes in rainy conditions. He removed small baby snake that was present near the air conditioning place. Great job. Technician is friendly and also respectful. I recommend this company just cooling for repair services. Great work. 👍👍

Claim for vent fan in bathroom was denied. Motor is messed up. It's turning but makes a loud noise. Ceiling fan only covered $70 on claim. No way to buy a ceiling fan for less than $130. So basically half of it was paid. Paid $120 in service calls. Even those same guy did both claims so paid him $60 to do nothing on the vet fan. Not happy

Technician was very good. He knew what he was doing and made the repair quickly and efficiently. The only issue was the language barrier. Although he spoke English it was difficult to understand when he described the problem and what he did to fix it. He communicated with helper in Spanish only.

I love the price and how fast they provide service. I know it takes some time to get technicians but when they do they are always the best. I will continue to use Choice Warranty for as long as I can. Keep up the good work. And continue to save us money on appliances and other things that break down. It is very helpful for people like my household.

They took care of the problem with the first company assigned to complete the repair, and assigned another one that gave prompt service. Choice Home Warranty answered the claim promptly and when there was a problem they rectified the situation. I Would recommend CHW to a friend or family member. What more can be said?

I’ve had an excellent experience with Home Choice Warranty! They’ve been incredibly helpful, always responding quickly and handling each issue without any delays or excuses. I’ve had a few claims this year, and each time I was impressed with how fast and professionally everything was taken care of. It’s great to know I can count on a company that truly stands by their service. Highly recommend!

So far so good. The gentleman who initially contacted me regarding my options for signing on with Choice was informed, professional and personable. Hopefully, when I have need for a service call, the associates with whom I have contact, will impress me favorably as well.

Plumber came and immediately changed out the disposal. He said if it was leaking it was bad. He commented on not letting silverware, etc. get in the disposal, but I explained that I have small strainers in both sides of my sink to prevent this from happening. My only complaint on all Service Calls is the 5 hour timeline. That is way too long to have to wait for service, and not be able to leave my house.

Terry was great. He was thorough and professional. He explained what needed to be done and he did it. He seemed to enjoy his work, and that was a nice surprise. It took a while, and he kept me informed during the entire process. In order to fix my issue, he had to do work that required a payment. That was very disappointing, as this was the second time I had an issue with plumbing at this house. However, I understand that is my responsibility, and I trust that Terry's work will stand.

Once again your warranty company has failed to resolve my problem. If it were not for the HVAC company that services my home we would be without assistance. I will never recommend Choice to anyone. Legacy Service Company is the only positive aspect of my experience with this warranty. I made a serious mistake dealing with your organization.

Salesman debits the monthly payment from my account, he then tries to talk me into paying for 6 years upfront. He wouldn’t take no for an answer! At the end of call I told him I didn’t want the warranty at all. Imagine my surprise to find that $47 was debited from my acct. I get a call today to see if I got some paperwork. This guy brings up alarm systems, tell him I am not interested and he goes on and on. Tells me about the robberies in my neighborhood, does his best to frighten me since I live alone. After telling him no about 8 times, I raised my voice when I again said I wasn’t interested. He wanted to know why I was mad. I finally hung up on him.

Vendor response time is slow. Many of the vendors are coming from Orlando. I live in Palm Bay. I am disappointed that I have to wait so long for services. There should be more vendors available and closer to my area in order to expedite requests. I signed up for warranty services in case of any issues I may have so that I can minimize repair costs. I was told by an agent that I can find a vendor and if they agree to be paid through Choice then I can get reimbursed. That is too much work for me and that is not the service I signed up for. Choice agents should provide that service.

I was satisfied with the installation of a new water heater. I was satisfied with the replacement of an electrical outlet. I am uncertain about how I feel with the experience with the repair of my Air Conditioner. Since this was the second trip, and the technician had requested a different solution. I am waiting to see how long the air runs before I request another visit. Claudia 6/26/2025

My experience with Choice has been great up until my latest experience. I’ve had a claim in since Feb. 2025 for furnace repair. The Contractor turned out to be unreliable. A new Contractor has been assigned (Sears Home Services) and they have given me an 8 hour window of time to make the repair on two separate occasions. Since I live alone I have had to take the day off in anticipation of them coming out. Each time (towards the end of the window given) they have cancelled. What’s more, it is impossible to get to a human! All communication is through an AI system! I told Choice that I can’t trust Sears because they keep canceling the appointments they set and I’ve wasted 2 vacation days waiting on them to come out. As of this writing a new Contractor has not been assigned.

In this particular case of a water pipe with a hole in it inside the laundry room wall causing us to have no water. The plumbing contractor contacted me and the next morning the leaking pipe repairs were made. I highly recommend Matt ** of SouthLine Plumbing for his prompt handling of our water leak!

The service is okay if you live in a larger city. I live in a small town, and many times techs are sent from hundreds of miles away, if they are sent at all. I have tried to cancel, but my calls are automatically redirected to a Call-Back option. They NEVER call me back. I have sent numerous emails through their online portal to cancel, and they have been ignored. One of my calls went through once, and when I mentioned canceling, my call was redirected to the Call-Back option. Of course, they didn't call back. I just informed them that I would contact my credit card company to dispute any further charges.

Best home warranty out there. A+ Great service and great people to deal with. I checked them all out. Very pleased and cannot beat the price. I will recommend to all of my friends and relatives. Thank you Choice Home Warranty. Good luck to all and stay safe knowing that you got the Best.

They don't cover anything, empty promises. Paid Tech 75, for nothing, then they want another 292 dollars to repair, ridiculous, I have canceled their policy, emailed them, no response, called several times, finally they answered, told me that I have to pay additional cost, manager was willing to pay me to fix it myself.

Not happy with company policy that was assigned to me. Showed no compassion for my issue.. The technician was nicer than the person I spoke with at the company. I would not want to use them again.. I would use the technician who showed some empathy. The company only wants money

Professional. Efficient. They get the job done. Very knowledgeable and friendly. They know what they are doing. Always on time if they need a product yeah and bring it back and fix the problem. Their uniforms or dress is professional, clean and they are very neat. I’m very willing to just a job done.

I'm very disappointed about the decision on my claim because the email sent to me stated that a condensor fan for the A/C unit was "damage" when it was working fine and all of a sudden stater making noise.. No one damage the part or no one touched the unit.. The technician stated that the fan was unbalance not damaged.. This is my second claim I have done and it's the second claim that has been denied.. So I'm contemplating on canceling the policy because I have no assistance with this warranty.

Dan from Marano Electric was professional and honest with our replacement. It was over 100 degrees in the attic and he still showed up to look at and replace as needed. We highly recommend Dan and Marano Electric for all electric needs. Choice Warranty has a proven winner on their team.

Gentleman was very polite, however, once he saw I had Samsung appliance he let me know they always have problems. Needless to say this is a service call placed before for the same issue. Hopefully, this concern will be fixed this time because these service fees are adding up on top of the monthly rate is becoming costly. Wondering what is the limit of repairs before CHW will decide the replace instead of keep repairing?

Your office contacted me that the work was not covered under your warranty. I have a leaking bathroom pipe. The pipe was not installed correctly. Your office stated that since it wasn't wear and tear then it is not covered under warranty. I will never use your company again and will tell all friends, family and relatives to never use your company.

Had a stopped-up toilet. They got a plumber scheduled for the next day. Didn't need him and cancelled the claim. All very easy to do and good feedback on the claim. Not so much on the cancel. Did request a call back and got it in good time. The claim cancel had gone through and he verified it to me.

It was a rocky start because of the warranty company triple booking him on the day he was supposed to come to us so he showed up the next day and suggested that we do need a new unit. I have paid for my section of the purchase and now he needs to come back to finish the job so I am waiting anxiously to get this air conditioner fixed.

Was easy to sign up and he was really nice explaining to me what is covered. Hope if I ever need it is there for me. He explained what appliances were covered on what I choose which ac wasn't so I changed it to the other payment which was satisfying.

The technician came out quickly, but it has taken a little while to hear back after he ordered a new AC unit. He came out on Monday and I have not heard from him since. It is now Thursday. Plus, these are the hottest days of the year and it is miserable in my house. I attempted to contact him today and left a Vm for him to returned my call.

Thank you Choice Homes for the great customer service and getting the wonderful company ASI out to service my dryer. ASI did a wonderful job and their employee Dadrick was amazing! He was able to get out and determine what the problem was and when he returned it took him. No time to rectify the problem. Thanks again!.

Easy to understand, very professional. He took pictures and explained them to us since we can not go down the stairs. He also took his time explaining to us what the numerous problems were and what needed to be done. No one wants to die from carbon dioxide so we understood the seriousness of the situation

CHW denied my claim when my refrigerator failed. We have only been in this home for 8 months and they claim there was a power surge that knocked out the control panel and dirt build up and those aren't considered "normal wear and tear." There was no power surge that I'm aware of and all my other appliances seem fine. We have been living out of an ice chest for over a week while we waited for CHW to make a decision on the claim, having to throw away hundreds of dollars worth of food.

Matt from OSP was very pleasant, knowledgeable and arrived on time as expected. I am satisfied with Choice’s service contractor OSP Plumbing & Rooter. Their customer service is great. They are far better than AHS. I signed up for 3 years with them expecting they do a good job. So far I am satisfied. Hopefully they’ll continue same great job both in Nevada and California.

Although I didn't receive service yet for my microwave, the initial call in to schedule a technician was very positive! Hopefully I receive a new microwave when the technician arrives because it was tested from the breaker to the outlet and it's definitely the microwave that has seen its last days of use.

The technician was able to troubleshoot the problem with the furnace and give suggestions for avoiding a problem like that in the future! There was a clog in the drain that was causing water to overflow and leak! I was relieved to find out that there were no more serious problems!

I submitted a claim for AC repair on June 21st and it was scheduled with Lone Stars Home and Commercial service. My appointment was continually rescheduled and I couldn't get a straight answer why. Choice and Lone Star accused the other for the delay. As of June 26th I have yet to have the repair done. I will not renew my contact with Choice and one Star is untrustworthy.

Technician was great to communicated his arrival and did the work, although he messed up the cold and hot horses having them reversed. However, the approval didn’t come until more than a day after the job was completed, so I was left, hoping that it would be covered. Ended up having to pay some extra fee. Probably got ripped off by the warranty company.

I have a home warranty with Choice. My air went out the week of 6-25-2025. During.. near 100⁰ weather. I called Choice (on Sunday) for them to have fixed. It took Them a little more than a 1½ days to get in contact with a technician to come out. The appointment was scheduled for Wednesday of that week. Choice kept me informed of the situation. And I was overjoyed when the technicians showed up on Tuesday.. and by that evening it was fixed. Thanks to the technicians and to Choice. I paid my service fee.. Again thanks to all! Especially the technicians who came out and worked in that heat. Glad I had the foresight to get a home warrenty plan.. You never know when you will need it.

Your service is the worst. It took forever to get someone assigned to the claim. When you offered reimbursement for it I got my own contractor. He was wonderful. Came the same day and corrected the problem in a timely fashion. Before I could fill out the reimbursement form you assigned someone else and revoked the option. I did get you to reinstate it but the process is so difficult that my contractor does not want to do it. Therefore I get NO REIMBURSEMENT from you. You are impossible to contact via phone. I am sorry I ever signed up for your program.

The plumber they sent was nice, knowledgeable, prompt and kept everything clean. I would recommend him. Choice warranty leaves much to be desired as it took a week for them to find a plumber to show up. The first plumber no showed. The second plumber was great and timely. I recommend Golden pipe but not Choice.

Pitbull plumbing. Amazing. Friendly and helpful tech sent out and great communication after the consult about follow up to fix my garbage disposal. I would recommend this contractor outside of the Choice warranty. I was also happy to have a tech sent out within a week of placing my claim.

We're extremely satisfied with the technicians you send to our home. We experience one very rude one, another one who tried to get away without fixing the problem, but the others are on a scale of 1-10, they're a 10, minus the two I mentioned. My problem is when some part(s) are covered, you throw extra parts to say, "BY THE CODE...." or you say it's a fixture, when it's not! We pay monthly, or if we miss payments, then we need something fixed, you spring with something off the wall and that's why it took me so long for me to pay, TO HEAR BAD NEWS OVER AND OVER AGAIN! I come to a conclusion, after everything is fixed, we will look somewhere else!

We have had numerous claims and CHW has paid on most. They even reimbursed me when the contractor they sent misdiagnosed our electrical issue and they declined the work. We hired our own electrician who said it was a faulty outlet which CHW had said they would pay as it was wear and tear. But we have heard that CHW takes too long to pay contractors and that is a concern as it is hard to get GOOD contractors to do the work if they have to wait to get paid. I would recommend CHW pay the contractors as soon as they get the bill if the work was approved.

Very interested to see if this reimbursement option works better than previous delays in getting a tech here, and having him report back to you, which was terrible and took weeks. HOWEVER, your new policy includes paying CHW $100, while I have to do your work in finding a tech in my area who is willing to work with a warranty company. My HVAC IS 22 years old and you do not guarantee a replacement and you still make me PAY $100? For what? You’ve been happily receiving my monthly premium for 2 years, but I have to take the pictures and send the report and wait for you to approve my technician report? Bad policy.

You have foreigners on the phones that you can hardly understand! You took a week, and a half to get tech, and now I am still waiting for answer about getting a replacement. How would you like it if you had to go so long with out a fridge. I am very upset with your poor service! I am very disgusted with you!

I see the process is very streamlined but the technician company you recommend often are not available when really needed. Like my rental home AC was broken. There is heat wave in Chicago and there was no consideration, we were told the technician will come after 4 days. Same is the situation once happened in winter..in extreme cold technician will attend after 3days... If that is improved and taken into consideration will make you different from others.

I would recommend the service company because the technician was very polite and knowledgeable. However I would not recommend CHW. It took 2 weeks for you to arrange for service. This was my last claim took 9 weeks to complete which was on a washing machine. When an appliance like a these break down service is required immediately.

We had a pipe burst under the kitchen sink.. You denied coverage. I don't understand why. When I took this policy I was given it for $54 with copay of $85.00 because I am a veteran. You have collected my premium but you don't cover many things. When you do cover it you don't pay near what they charged. We had to pay $798.00 to fix the water leak.

You are better off paying for the repairs out of pocket. Response time was terrible.. Could not get out of garage for 5 days (broken garage door opener)... I had to still pay money because some things were not covered.. Same thing happened when I needed a/c repaired.. I will be canceling policy. Save your monthly payment in an account for emergency repairs.

Daniel was great. The email I received later that day not so good. I was sent an email stating I had to pay for the necessary part 😥. I'm not able to afford it at this time. I'm recuperating from emergency brain surgery.which was very costly. Please understand. I do hope that when I am able to afford it that I won't be charged the $100 again.

The gentleman that responded to my inquiry of your services was very polite and knowledgeable. He answered any and all of my questions, His representation of your company was all I needed to make a decision to do business with you. Please be sure to thank him for his services and respect. Sincerely Joseph **.

The toilet on my lower floor was leaking at the base. The technician had to lift it up in order to repair the problem. He sealed the space at the bottom leaving a portion unsealed in the back so that I could see if it was leaking again. In case it does happen again the flange may need to be replaced.

I called to file a claim for a leaking water heater. Customer service rep quickly took the pertinent information and set expectations of the services. Set did not agree with our schedule. Within 8 minutes, the services were set with the plumber! Really quick response! To top it all off, I was able to call the plumber to confirm that the appointment needed to be changed as we were going out of town. Thank you for ensuring we were given their contact information!

It's yet to be determined if my AC is actually fixed. The outdoor unit had quit working and the technician found that the breaker was tripped. He said he checked everything and everything seemed to be working properly. He mentioned that perhaps lightning may have caused the tripped breaker. That was yesterday (Tuesday 6/24). I went upstairs this afternoon (Wednesday 6/25) and it was 78 degrees. The breaker was tripped once again. Thus I am not certain it is truly repaired. We'll see.

Our air conditioner stop working late Friday night. I called Choice on Saturday, we had 100 degree heat. The operator was note concerned we got notice on Sunday that we would have a technician come by on Thursday afternoon. I called back to Choice and insisted to get a technician sooner, they can Tuesday, repair our unit and got us out of the heat. Wish Choice was more concerned about our problem.

Les, the individual that I spoke with concerning the claim, was informative and had excellent customer service. This is the beginning of the process, so therefore I cannot give any further reviews. However, I am please with the prompt service I received so far. Good service at the beginning of the process.

My experience with Choice has been positive. Actually being paid for a claim has been easy and fair, with the exception of one claim that was finally paid. I am now in the middle of a claim waiting for a diagnosis and estimate and so far there are no problems. Like many companies, However, Choice has made it difficult to actually talk with a live person and I think they would have more satisfied customers if they changed their communication procedures. Many times claims are involved and do not fit the tight guidelines given on their website. I hope Choice will consider this comment. Overall, based on my experience, I would recommend Choice.

The beginning of process was good. Making the claim easy and quick. Vendor confirmed appt the next business morning and the tech arrived at the time note. From there it went downhill. The tech clearly was on the clock to get out as soon as possible. The unit had some discoloration on it and I am very familiar with it so said I would take care of it. He made minor repairs but didn't clear the line or put bacterial product in it didn't even put the air filter back in. I get a copy of the invoice and it says my warranty might not be honored because I did the remediation of the discoloration. He said nothing about that when here, didn't offer to do the service or explain anything. This is not a good start for me.

DO NOT USE CHOICE HOME WARRANTY, THEY WLL NOT REPLACE ANYTHING. My Fridge went bad, They created a claim, after 3 weeks they still did not send someone to fix it, everything in the fridge went bad, it was hot and the kids were complaining. So my wife and I decided to buy a new Fridge, and they said they will give $250, I said no and cancel.

The water leak has been repaired today but this is fifth day. The repair occurred on Saturday early morning. Now I have been informed that for dry wall repair (which was cut for leak repair), I have to file another claim. However, response from Choice was quick and process was easy to follow. Hopefully, after paying for two visits this will be fixed.

I have Choice Warranty. The customer service team is really rude. I got my face hung up in and also my air has been out for a month. The first contractor was a no show. The second contractor came out. It’s been 2 weeks and my AC has still not been repaired. I will not recommended choice warranty to anyone. They fail to provide warranty and they fail to put the customer needs first

Looking on the internet, came across a great home warranty, started reading it and decided to call, so glad I did. Wonderful experience, Very knowledgeable and nice, was able to answer all my questions. Great price as well. I would definitely recommend to friends and family. Also they explained about the other warranty plans which sounded all amazing. But I choose the perfect one for me.

Excellent work, Excellent personality, Knowledgeable, Quick but accurate. I would highly recommend. If I ever need HVAC again, I want the Incredible HVAC. Thank you for your choice in sending him to fix my AC.

Based on what the sales rep told me I decided to sign up and try Choice Home Warranty. After carefully reviewing the contract I discovered many caveats and limitations to what is actually covered. Furthermore, I read dozens of reviews that claimed that the company sent shoddy repairmen, took months to provide new appliances when necessary, and as in my case poor communication in getting back to customers. Therefore I attempted to cancel my contract and it took 2 hours on the phone to be connected to the cancellation dept. I hope this is the end of it.

A leaking hot water line & the technician fixed it immediately. He was prompt, polite and experienced, as he knew exactly what was wrong & went on to check other problems. I was impressed with his punctuality & ability. He took pictures of the problems & showed them to the homeowner. A really good job.

OS heating &. Cooling was great and fix my problem quickly. The great part about the service call was them having the part, and he explained in detail about the issue and things I can do maintenance wise. I will definitely keep this service. It was also great to see him passing his knowledge to his young apprentice.

Scheduling an appointment was the first hassle. They wouldn't do it right over the phone. Instead, multiple times, they would schedule appointments without telling me, and when they scheduled it for a time when I wouldn't be home, they made me call the technician to reschedule. After paying the service call fee for a problem with my fridge and two attempts at fixing the leak, it was determined that they can't and won't do anything because a spring that is needed to fix it is no longer available.

James from Adams Electric was very professional. He came on the appointed day and I received a call prior to his arrival. He was quick to diagnose and fix the problem. He had the part needed and the problem was fixed that day. I will definitely use their services again if needed.

Pleasure dealing with Orel and getting back on board with Choice Home Warranty on three properties. Orel provided some good reading material on Select Home Warranty which we have cancelled. Select had some real negative fine print on requiring maintenance reports on appliances which were not acceptable to us. We are glad to be back.

Ray **

Sadly, home warranties have got this figured out. Different from years ago when they actually did what they said they would do, now they've apparently got a full-service team to find anyway to deny the "bigger" claims, which is why most of us ever even pay for this service. I'd say that please read the fine print that is on every page of your policy, but even then -- and these teams must be on a "bonus" level pay structure, because if you're one of those that is like a dog with a bone because you know you're right? Be prepared to spend lots of your time and effort for a trivial return. HW companies today are benefiting off the services of yesterday and eventually it will catch up to them. So that old saying "BUYER BEWARE" has never been more true than today!

Submitting my claim was very easy. Keep up the good work! The Associate at Choice Home Warranty was very prompt in providing me the information I needed to conduct the company that would be performing the work on my Kitchen Sink! It would be very easy for me to recommend Choice Home Warranty to my friends or family members!

Very poor communication from the contractor and/or Choice Warranty. My warranty claim is approved but denied the replacement of my hot water heater. This is the 5th warranty claim I entered and the last claim was the only one where a contractor came out to inspect the unit. The others, they told me to find a plumber and send them the bill. It is very hard to find a plumber these days. I would like an explanation on why my hot water will not be replaced.

The air conditioning technician, Kristoffer, gave me great assurance that he would be able to rectify the problem. I was very comfortable with him. His reassuring personality put me very much at ease. He went above and beyond the call by coming late afternoon when he was already done with work for the day. He knew exactly what he was doing and fixed the problem. He even showed me how to operate the thermostat correctly. Great service!

My dishwasher was once again not working. Had your tech guy here in May who replaced the contour panel. I filed a claim on Sunday. I was given a 6/30 appointment. I explained I need service sooner as I am having company for dinner at end of the week. Contacted vendor, could not accommodate. Tried again with your rep. and explained I will get someone on my own which I did. They were here today having to order another contour panel???? I requested my $60 refunded. They would not. I have been in touch with AMEX to file a dispute. This is not what I call customer service. I realize I'm not the only customer, however if you can't handle my urgency, you should refund my money to get someone that does understand

(Megawatt Electric) I believe that’s the name of the company that was hired for the job, however; the technician was really good. He explained everything he was doing very efficient and professional. He fixed our patio outdoor top highlight that was flickering and also the lighting in our garage as well as the closet garage that were related to wiring. He did everything pretty quickly, even though he had to go get parts, but he came back and finished the job. Great overall service and experience!

I was satisfied with the Discussion. Went very smooth. Certainly expecting the same results if I ever need Help!! As a retired person, living alone, on social security as my primary income, this could be a lifesaver if I ever have an issue.

Had a he micro four years old, noticed several numbers were incomplete. Use website to secure appointment and two days later, got one. Repairman came on time. Identified problem and ordered part. One week later, part installed and now all is as it should be. Nothing makes me happier than good reliable service which Choice ensures occurs.

I was so impressed with the service I received! The technician went above and beyond! To say I was impressed is an understatement! If all your contractors are as good as this one, I choose the right warranty company! I will definitely refer my friends. Thank you, thank you, thank you! Please pass the word to the contractor so they know how pleased I was.

This was my first claim through Choice Home Warranty and was very pleased with the process. We had a repairman out within 24 hours from the time I called in the claim and, he was able to fix the problem in one visit. Communication with Repair service was very helpful and perhaps we eliminated any further delays.

I had to use the reimbursement method since after 6 days you were still unable to find a technician. I hired a private contractor to replace water heater, overflow tank and associated plumbing. I hired GEM Plumbing which has a large RI presence and is a very reliable and reputable co. The estimate was for $5192 which was sent to you. Gem is a flat fee company so no breakdown of parts and labor could be supplied. The reimbursement you gave was $675. That is only 13% of the quoted cost. When I called you I was told that they have to breakdown the labor and parts. This does happen when they are a flat rate company.

Woke up on Saturday morning, and my food is warm, lots the Waterford, the technician came out to the compressor was gone, wore out his lies to get a new refrigerator but Choice decided to fix this one. Well by the time it gets fixed, it’s gonna be over seven days and I’ll probably lose the rest of the food Which is two or $300 worth. I just can’t believe it by the time I get through. It’ll probably be cheaper to just forget about Choice Home Warranty and go out and buy my own. I am very dissatisfied.

He was wonderful. Very professional, knowledgeable, pleasant, and competent. He even called to say he could come earlier and we said that would be fine. He was there on the dot. Came, did the job, answered questions and was all that a repair should be. Could not ask for more from him. Thank you for using him.

Lucy **

I do Choice Home Warranty on the phone. I don’t do it online because I don’t like these automated systems without speaking to a person.

I have a 3-year plan with Choice Home Warranty and have filed three claims so far—two of them for the same appliance. Each time, the process was smooth and impressively fast thanks to their efficient online claims system and responsive team. I strongly believe that every homeowner should consider a home warranty to help offset the cost of unexpected repairs, and Choice Home Warranty has been a solid choice in my experience.

The young man, Maurice was an outstanding salesman very knowledgeable and respectful, explain and answered all my questions. Maurice shows concern and is committed to his customers. I am very happy 😊 to meet Maurice and excited to have our CHOICE HOME WARRANTY. It's wonderful that the company offers benefits for veterans. Pamela

We called in our need June 11th. We finally had a technician come out June 16th. And then everything went quickly. Choice approved the repair June 17th, and the technician had the part June 19th. Due to Covid he couldn't put it in for several days which was no one fault. The hardest part was communicating with Choice when it took five days to get a technician. That was very frustrating. Seems the technician was on vacation which begged the question: Does Choice only have one technician? Overall we are satisfied that it has been resolved. Thank you to Mike of Just Whistle in Pinetop AZ.

Within the past two weeks, I had three separate claims. It took a few days to get everything together, but the services were taken care of and all of the technicians were very nice, helpful and knowledgeable in fixing the issues. I’ve been with CHW for right many years now, and am very happy with the services they provide.

My air conditioner suddenly started leaking water, creating a very uncomfortable situation, especially with the outdoor temperature soaring to a scorching 100 degrees Fahrenheit. As a vulnerable senior citizen, I urgently required a technician to resolve this critical issue. Despite submitting a claim, I was repeatedly met with unhelpful AI-generated messages, and no tangible assistance was provided whatsoever. This complete lack of human support has left me feeling profoundly dissatisfied.

They scam you, take your money every month and then go out of their way to deny any claim. You essentially have to repair or replace your systems first in order for them to be covered, yet will sign you up and take your money without doing any kind of inspection or asking age on your systems, making you believe you have them covered. Claim was denied because there was dust on control unit. The tech THEY sent (that I had to wait for a week to come out), cut wires, blew the fuse and left, leaving cut wires exposed stating the board was bad and was shorting out. Was just the fuse popping. I called two other techs who inspected and both stated the fact there was dust on the control unit had NOTHING to do with whatever was causing the failure.

I called a couple weeks ago because my icemaker and water through the refrigerator door was not working. I had a repairman out within three days parts needed to be ordered and as soon as I received them, I notified choice and the repair man was out within a couple days. The gentleman was very polite very knowledgeable and a pleasure to work with. I have to give this a five star review.

Very friendly and quite knowable, he answered all my questions that I gave him -- he knows his stuff-I used Choice warranty a couple of years ago and was not happy with your service, but talking with Brian he told me that since that time improvements had been made and because of that took his advice and decided to go with Choice again.

You asked me to evaluate the technician you sent. He was wonderful, and I said so. But I am confused by your follow-up. The tech said our tank had to be drained, and he put in an order to Choice to return and do that. But you denied it. You invited me to challenge your denial, which I did. (Your technician said this was needed; why would you deny it?) The letter I received from your Case Manager contained a link to schedule an appointment for a discussion. But the link didn't work. It also contained a telephone number to call. I have called the number twice, and both times I was told I would receive a return call, but that has not come. So: I was very happy with the technician you sent, and eager for him to do the work he indicated. But I am baffled by your denial of coverage, and by my inability to connect with the Case Manager you assigned.

Spoke with Mr Ronald ** today to purchase a home warranty. Mr Ronald was so nice and informative and got me a great deal (senior). I'm 71 years young and I appreciate so much. He went over the items that are covered and made sure I understood them and I got to add my pool and septic. I will recommend him to my friends. Barbara and David ** of Maryville TN recommended Choice Home to me.

The plumbing technician, Chris of Abilene Plumbing and Restoration was superb. He wasted no time analyzing and determining the problem and initiating a fix to for the system. I have had Choice for over 10 years, and this was just another example of their selection of competent technicians. Thank Y’all very much.

Our technician recommended repairing parts for my microwave. Parts would cost $306. Choice Warranty decided since it was an older model, it was best to replace. I was given a settlement of $194...which certainly does not cover a replacement countertop/over the oven model microwave. Ok, so I found a good microwave for $199, but still had to spend another $350 on the trim kit.

I really like Choice Home Warranty. They were so prompt in sending someone out to repair my water heater. The company they send out to do the replacement was also very prompt and professional. I would highly recommend Choice Home Warranty to anyone who is looking to choose a home warranty company.

I have been awaiting a motherboard for 28 days and 2 techs now. The customer service is absolutely horrible and communication is lacking in transferring information. After this washer is fixed???? I'm definitely changing warranty services. Denton, NC area.

I called Saturday afternoon with an air conditioner problem. I was contacted later and told there was a problem assigning a technician but would update me within 24 hours. I heard nothing all day Sunday so I cancelled my plans for Monday so I would be available. I heard nothing all morning on Monday so I called Choice and they said they were trying to assign someone manually and did not know when that would happen. At about 2 PM I got an email telling me a tech would arrive between 3 and 8. Tech subsequently called and arrived in a timely manner. It would have been nice to have been updated on Sunday and on Monday morning so I could plan my day. Not being informed as to progress was frustrating and annoying given the temp was close to 100 degrees and we had no air conditioning.

Wish I can give this company 0 star. They're not to be trusted. They take your money every month when you call them for a problem in your house. They find a very excuses not fix it, stay away from this company. They will say anything to make stay with them and don't go for it, as of right now I'm fighting with them for my full refund. They took forever to sent a technician to solve your problems and I will contact BBB about them. They charge me $75.00 fee for no resolve. Nothing fix and I'm so mad and angry. DO NOT DO BUSINESS WITH THEM. THEY'RE FRAUD. WHATEVER THEY PROMISE YOU ON YOUR CONTRACT. IT's ALL LIES, CHOICE HOME WARRANTY NOT WORTH IT.

The customer service was very good. Prices were good too. Explained very well. Selected this service due to 5 star review. Also added an additional coverage for a good price. I understand this all starts 30 days from today.. Hopefully this was a good choice for me. Thank you to the customer service rep.

CHOICE assigned technician ASAP and the technician came in on time, I explained the problem and he just started working on fixing it. The technician told me what caused the problem, fixed the issue and then followed up. The problem did get solved for now. Thank you technician and CHOICE for fixing the problem.

Called Choice Warranty 6/21/25 for AC service. Received appointment for service by AAA Plumbing HVAC due 6/24/25 sometime after 3PM. Contacted AAA by phone listed on line to be switched over to another phone number to leave a message. I also detailed on line a fault in the AC system that could help speed up AC service. NO PHONE REPLY from Choice. NO PHONE or E-Mail reply from AAA Plumbing.! No service!

I submitted a claim to repair my refrigerator. It was approved and a service tech was dispatched to my residence a few days later. He quickly found the problem, I paid him for the house call, he stated he would order the part, and left. The FOLLOWING DAY I received an email from Choice stating that after talking to the tech they would NOT cover the cost of the repair. When I questioned the service tech, he stated he told them the part was a common issue. I requested a relook from Choice and I received yet an email from them stating my relook manager had been assigned and a date and time had been assigned to go over my options. At the given date and time I was waiting on the call from Choice for the relook. I am STILL waiting on the call from Choice. When I selected Choice Home Warranty, it is apparent I made the wrong choice.

This was the most painless service call for AC repair that I've ever experienced. Ed, the technician with Certified Maintenance was very easy to work with. He was professional and competent. He immediately identified the issue with both units and had them up and running fairly quickly. I will be requesting Certified Maintenance, specifically Ed on future service calls.

I had the pleasure of speaking with Jim ** this am regarding a comprehensive home warranty service plan for my home. This is my first home service plan. Jim was very patient and informative without “pushing” me to purchase the service. I did sign up for the service plan and appreciate Jim’s time and assistance. Thank you….Lisa **

CHW gave me the runaround regarding my request for this form. They said they had emailed it to me and I never received it. Then said they couldn't resend it. I spoke with at least 5 different people and got the runaround with each person. As a long time CHW customer, I have never received such poor customer service.

CHW got right on our problem with one of our toilets and literally within a few minutes I had a service appointment with an outstanding plumbing company who came out first thing the following day and resolved our issue. New parts were needed, which were covered by our warranty with CHW. Thank you so much for your excellent service! Definitely worth the investment to have peace of mind knowing CHW is there to help us if needed!!!!

Plumber came early. We were. Scheduled for help in July, but I called him and told him that our toilets were stopped up so he came that afternoon. Did a great job. He was very polite and friendly. He went right to work. Had the toilets working in a very short time. Would really use him again. Choice Home was quick to respond to our call. Thank you, for your prompt service. Good job.

My AC was out the whole weekend and was very hot. Ken was very prompt and professional. Ken really knows his Ac. He fixed my unit in no time. I so happy with the service I received, will definitely be using this company in the future. Love the service I received. He did great work.

I have been very happy with the technicians, their friendliness and their service. Recently, after no claims for many years, I had multiple issues occurring almost simultaneously. I was so very happy to only be responsible for the service fee. I purchased Choice Home Warranty for my home so many years ago and never had a claim until this year, it is so very worth the protecting it provides.

Biggest rip off I’ve ever had in my life. 70 year-old disabled senior, and they’re killing us. No compassion, no empathy, can’t understand who you’re talking to, no Americans on the phone, no phone calls back, 6 to 10 weeks before you get any thing done at all, and it’s always not right.

It took 8 days to get someone to check microwave and tell us it wasn’t repairable. Then found you don’t replace items, you just forward some money and wash your hands of the problem. You are sending $190 and the cost of a new microwave will be over $600. You don’t have to be a genius to know you are getting cheated in the replacement.

It takes a long time for Choice to get a representative out. My refrigerator is not working, and my ticket is still a ticket. I have called on it once every two weeks for the last six weeks. There’s a contractor coming on Thursday. That’s how long it took them.

I’ve had Choice Home Warranty for a year now. The first time I used it, it took five days for them to come out. I had a clogged pipe, but they did fix it. I’ve used them for my microwave, and they've been okay. The last time, I submitted the request online instead of calling, and they came the next day to fix it. Everything worked out.

I was protected with Choice for two years and I was not happy with them. I used them up to four times and I wasn't satisfied with any of the work. Everything fell through the cracks during the first year. It took four months for me to get a stove replacement and they only gave me $389 on almost a $1,000 stove. That wasn't great because that was the only claim I had in that year.

A friend had Choice and he was talking about it, so I thought I'd give it a shot. I’ve had them for six months and so far, they've been good. They seem to be worth it. I used them for one thing. It was some plumbing work. I had a leak and they had a contractor call me. We set up a time for them to come out and they fixed it. Choice also got me an alarm system put in.

Great home warranty company! We have had to use our home warranty for several repairs and we have had a great experience every time. We left and came back because this home warranty company was so good to our family. Unless we have a major issue in the future, we will be with this company until we move…and even then, we will be with our home warranty company.

I had the please of signing up with my new accountant, Trinity. She was very patient with me. Trinity made sure my question and concerns were addressed. I was very happy with her customer service. I look forward to working with Trinity moving forward. I recommend that you reach out to Trinityee too! Awesome first experience.

Our AC broke down during a stretch of very hot summer days. Typically, CHW is able to schedule a technician within a few hours, but this time it took two days. That delay was a bit frustrating given the heat. However, once the technician arrived, he quickly diagnosed the issue and got the AC up and running again. We appreciated the fast and efficient repair once help finally arrived.

Luke turned a doubting client into a 6 year client, with his ability to answer all questions that I peppered him with direct answers. It was near his closing time, but he never rushed things along. When he was able to show me the savings I would have for signing up for an extended period, it was a no brainer.

Went online to filed claim, filled all details, customer service lady called in about 20 minutes. Saying we received your claim, and she gave me all the details, as to who and when the shower would be fixed, other warranty company we had before never called. This is my first claim with Choice.

Wonderful technician. Came to my house first thing! Knew exactly what the issue was and took his time and showed great care. Showed me around the dryer and how certain components work. Saved me lot of money. I recommend Choice Warranty for everyone! Choice is very simple and wonderful to work with. Thank you for the professionalism!

I have been with 'Choice Warranty' for a good while with no completed claims. I have initiated claims but never followed through because of one reason or another. I do have one issue to voice concerns with. Sometimes it is easier to talk to a real person to exactly explain an issue to avoid confusion with the technician that may be expedited; but that is another story.

The Technician was knowledgeable, courteous and professional. Once the technician arrived, he noticed right away what the problem was. He also updated our washer. The problem was a bottle cap sitting under the top door. Once the cap was removed which my wife left, problem was solved. We were so focused on the start button, we never picked up the door.

The Technician spent a lot of time trying to fix the unit. We thought it was fixed and I paid him the 100. Fee. When he was getting in his car I tried to open the door and it didn’t work. He came back and worked another 20 minutes on it and finally determined that it couldn’t be fixed properly and I needed a new unit. Unit. He left and I forgot to ask him about the payment. He was a very polite and hard worker. I assumed he would be the one that would be coming back to install the unit. Now I have not heard anything from your company or from him. Please give me a status update.

I’ve been with you a year and I have had 2 unpleasant experiences. One with a tradesman not finishing a claim in a timely manner and I had to cancel and resubmit the claim. This second claim I was charged $15 more than I should have been for the service fee. I had to call customer support to get the correct service fee charge added to my claim.

There was a leak under my sink. It looked like it was coming from my two year old washer. The technician came out to fix the leak and noticed one of the elbows was loose and tightened it and my problem was solved. Thank you Choice Warranty, for sending me the perfect person to take care of my problem.

Had a date for washer repair between 6am and 10am. Called vendor several times with no response. Repair man arrived at 6pm that night took w minutes to say, "Yep it's broke, do not have the parts and will get back with you in a week and a half." We had the parts 2 days after he left. Really disappointed with initial call as it was a foreign person and could not understand her. I have a 3 year contract with you all. What about it? Should I cancel and go to someone else?

Contacted Choice, had repair company come next morning. Man from FUSE A/C Appliance was polite, worked on washer but needed to order stabilizer bars. Works again, but Will finish work in a week. Only had to pay the call charge. Looks like a great plan. Will give additional STAR when completed. Thanks.

The representative was very friendly and thorough. He handled everything thing fast. Definitely recommend. The representative ask all the correct questions and handled it accordingly. I have been with this warranty company for 10 plus years and haven't had any problems when submitting a claim. I will definitely stay with them for the duration.

The automated system was easy to use. I didn't have my policy number, and didn't receive an email to retrieve it, so I called instead. Fortunately, the system had it based on my phone number. Placing the claim was easy. I'm looking forward to a fast resolution to my issues.

My dishwasher needs repair again for the 3rd time. I have to wait a week before I can get service. Having company for dinner this week and no dishwasher. Called to see if there is a faster time. All I got was my request was sent to the dispatcher. Not too happy.

The heating element on my dishwasher melted the tub and caused a major leak. The dishwasher is 18 years old and the brackets no longer hold the heating element up. Choice Warranty refused to cover the dishwasher saying I caused the heating element to lean down into the tub. The technician agreed it was normal wear and tear for an old dishwasher and the brackets wear out. The fact that they won't cover it, have made me decide to find a new warranty co and I will be canceling my coverage with Choice.

AC unit troubleshooting and repair work completed on time and the technician who came is very professional and courteous. Explained the things that what to do if the same problem occurs again. Very HAPPY with the overall situation and outcome. The technician also mentioned that we have to raise another service call for other AC unit needs to be checked and see if it is working properly or not.

I had plumbing problems. They sent a technician out like 2 days later and fixed the problem. The technician was on time and quick and very professional. I also had another issue, my central air went out. They called another service out to fix the problem. He came 3 days later. I thought he fixed the problem but he has to come back.

The two guys came in to fix our Central Air problem. The Central Air unit was confirmed working pretty good, unfortunately they found the evaporator coil was 20+ years old.. AAHHHH!! They were professional and sympathetic; letting us know how to deal with the problem. I asked if they could be the ones to replace the item and said it was possible. They were that good.

Derek was able to fix 4 out of 5 of the issues. I wish he would have given me a copy of report. Or if Choice Home could please give me a copy, I would greatly appreciate it. According to Derek the relay for the laundry room light needs to be replaced. But Choice Home denied request.

Easy to submit claim online. Choice got it assigned quickly. Was able to adjust service call to our schedule. HVAC techs Jesse and Josh from Simplicity diagnosed problem, repaired the unit and made sure it was operating as expected. This got us nice and cool again. Appreciate the attention and prompt service.

Problem with washer. The technician came out and found the problem. The problem was submitted and I received a response from Choice the same day with their decision and I was pleased. The entire process was so easy. I am happy to be a member of Choice Home Warranty. Thanks.

Choice is professional, prompt, and responsive to their customers request and concerns. We have used them multiple times for appliances such as a stove top, dryer, and a refrigerator problem with the ice maker. The initial price is the same for every appliance. I recommend Choice to any one who may be interested in a home warranty.

My A/C went out. Being a covered system under my home warranty I put in a claim with Choice. The technicians Choice sent out were great, but things went downhill from there. Turned out to be the evaporator unit. It had multiple visible non-repairable coolant leaks. Rather than replacing the unit, Choice would only authorize a system recharge which is a very temporary band aid at best. Kind of like trying to carry water in a bucket with multiple holes, just not going to get very far. A recharge might last anywhere from a few weeks to as little as a few hours, regardless, it is not the appropriate solution.

You sent your tech Out to my home as my air-conditioning isn't cooling like it should. Your technician sent in what it needed. I'm paying your company to cover my air-conditioning units. As far as I can see each time you've been called you fail to cover the problem.. Last time you sent someone so inefficient the unit poured water through my ceiling.. I had to call the company I had used for over23 years. They fixed the problem and sent you a email what the problem was that was contradictory to your person. You don't want my opinion about your company and how you treat your clients. VERY POOR.

The plumber found the problem and then he fixed it, he was friendly and informative. We were happy to have the problem repaired. He explained everything abut the problem. We called Choice on a friday night and on saturday the repairman and his son were here. We are older and were pleased the problem was taken care of!

First problem came when a claim year after first claim the same company came. They in my opinion knew they failed the year before. They charged me extra to clean my entire AC system the previous year. Then went directly to the air handler and took a few photos. They showed it was not cleaned. Choice decided to deny claim based on this information. I called three other companies for a opinion. ALL three said the small dirt in air handler would not cause a second frailer of the condenser. Summary Choice used their own vendor to deny the claim. Next claim on a second home a well pump failed when the home plumbing malfunctioned. Choice denied whole claim saying pump not covered. Agree pump not covered but the original cause home plumbing was. Again Choice used deceptive excuses.

After receiving three different appointments for service, none of which were fulfilled, we finally heard (more than two weeks later) from Whirlpool with an appointment date that was finally fulfilled. Their technician was friendly and seemingly efficient, cleaning our coils and finding no other problems. However, two days after his departure freezer tempers varied sharply. Today neither the freezer or the refrigerator temperatures are right.

Choice Home Warranty has rapidly become (in my opinion as a consumer with 6 contracts with Choice) Perhaps the the most dishonest and "vile" company that I have had the experience to deal with.! In the most recent claims made by me they have denied any responsibility for payment. The reasons have been in some cases "Blatant Lies" as to what the assigned Technicians reported as the cause of failure of the inoperable items!

The repairman kept us informed of his arrival and when he arrived was polite and courteous. Informed us of his repair he was about to conduct and let us know that he was available if the problem persists after his fix. Very professional and informed us of things to look for if this happens again. Would recommend this repair company.

Our second smaller air conditioner went out - it was just blowing hot air so we turned it off. A technician from Cortinas & Sons came out the very next day after reporting it to Choice Home Warranty. He put in a new fan motor and freon and it now works great.

The good - Randall was very personable and seemed knowledgeable. Although he worked quickly. He did not seem rushed. he explained the problem well. The bad - fortunately, my air conditioning was still functional. However, if it had not been working, I feel a four day wait for Repair is excessive. The call center also does not seem to have easy access to what would seem to be routine information such as which provider service or do not service the area.

Legend Electrician came out the same day as our claim, found the problem and fixed our problem immediately. Great guy, very nice and polite. We appreciate his help and we were happy he was local to us. We just started using Choice Home Warranty and so far we have had excellent technicians.

Michael from Climate Control Master was the technician that serviced my home. He was excellent! He was pleasant and professional. He did a great job with servicing my A/C unit. He was thorough and made sure everything was working before he left. Thank you Michael and CHW for sending a experienced and professional technician.

Travis was late only due to getting someone else to excellent service. They identified the problem, and return the next day and got things going. We’re cool, and he was excellent. He was informative, concise and went right to work. He even called the next day to ensure everything was working properly.

I have had numerous claims over the past four years. In general the service has been prompt and for the most part the contractors have been professional and knowledgeable. Whenever there was an issue it was corrected in an acceptable manner. This is my second contract with Choice with 3 years left. I would recommend this to any homeowner as things always break and Choice takes the stress out of the repair process.

I called and left phone number to be in the queue. It was suggested to go online for quicker service. I was able to speak to representative and submit claim. I had a technician out to my home the next day. He had to order part. He told me he would call me when part arrived. Technician called on Saturday and installed the heating element on dry. I was able to dry clothes that day.

At almost 6:00 on a Friday night our garage door broke and would not fully close. Doorposh was assigned to us & we were given a repair date of the following Wednesday. We called them immediately as not being able to close our garage door made us extremely uncomfortable. Steve was very helpful and had us send pictures to see if he could walk us through closing the door. He realized that wasn’t possible and squeezed us into the schedule for the following morning. Sam came to our home, immediately diagnosed the problem and fixed it. He was very knowledgeable and friendly!

Choice Home Warranty is 50/50 satisfaction. If there is a small claim (ice machine broken) they send people quick (bit it never actually got repaired). If there is a major repair (A/C broke) they took 2 weeks; which in the middle of summer heat is unbearable. They have no sense of caring for the customer. Their customer service is non-existent (all AI). This makes it impossible to deal with claims. I called them, they force a call-back and disconnect, then don't call you back. Though the price is good, don't expect anything fast; don't expect customer service care; and make sure you ask lots of questions on coverage for the big stuff (HVAC/Fridge) before you sign up. It may not be worth much more than false peace of mind.

The technician was very businesslike. He call and came exactly when he said he would come. He was extremely knowledgeable of the situation and you could tell that he knew what he was doing. He explained things as he fixed the problem and didn’t mind answering questions. He even told me how to take care of the product. I would highly recommend him again

My sales rep, Terrence, it was very professional, very helpful, very patient. Did a great job of explaining everything to me in layman? Terms, he's a real asset choice. Home warranty, you guys should have a 100 of him working for you. I appreciate him and I appreciate me. His professionalism in understanding a senior citizen and taking his time with me. I appreciate him.

Dishwasher just quit working. Tried several Trouble Shooting Tasks before calling. First Time Claim. Service was quick and efficient. Had to wait a week before we could get someone to come out and repair it. But well worth the wait. The cause was poor connection in wiring. Travis was quick efficient and Polite. Travis was polite and quick.

The agent I spoke with was very helpful, respectful and courteous! Unfortunately after further review I came to conclusion since most of my appliances are fairly new and new AC still under warranty I would not be using this warranty! May look into to it in a couple years! Please cancel policy and refund first payment.

They scheduled a technician to assess our non working refrigerator on a timely basis. But they did not inform us by text or email of this. I have learned now that You must repeatedly check the status of your claim on their website for updates and appointments. That's how we learned who was coming and when. They schedule a time and date. I had to reach out to the tech and adjust his arrival time as I was scheduled for a medical procedure at the original time. Fortunately the tech was accommodating. They did report back to us on the claim our tech made to CHW on our behalf and our fridge will be repaired at some point.

Refrigerator guy did a lousy job, but plumber did excellent job. The plumber fixed the problem the refrigerator man should have fixed. After $150, numerous phone calls, and fridge leaking for a week, leak fixed. The frig guy should not be used by Choice again. Fridge guy wanted an additional $200 for two wooden shives to level fridge. Luckily, I did not fall for that ploy.

This day 5 and my AC down and I call the customer service. They assigned me to a company name Serious AC and this company gave me July 1 to work on my AC and I’m at June 20. This is so bad when you pay so much money to a company to have great customer service that not a great job they do, I like Choice Home Warranty but they’re not great on the service like that.

My air conditioner was blowing nothing but hot air. The Sears will not be able to come out until the 25th and there is a extreme heat warning. My house is 85 degrees inside and I am a senior. They warn against Seniors being in this extreme heat. I called in plenty of time so I thought they could get someone here before the extreme weather occurred.

Going online to file a claim was straight forward and easy. The update status of claim was very helpful knowing who was assigned to claim and when we would expect the technician for service on our appliance. Technician addressed the issue and explained the process and answered any of my concerns and questions regarding the unit. Technician checked the unit completely to ensure what was needed to repair. Would recommend Choice Home Warranty.

Noise was coming from inside rear wall of refrigerator. Sergei, the technician, arrived, assessed the and ordered the part. When the part came in, a few days later he gave me a call to install. I had to clean out my refrigerator, unplug it, and leave it empty for 2 days. When my refrigerator was empty I called the warranty company back and Sergey returned to my home to repair the issue. Excellent!

Ken with Cornerstone was professional and courteous. He explained to my husband and I everything he was looking for and what was the reason of my issue. He tested the unit. Now my AC is working like it is supposed to! Very happy customer. 😀 I would recommend Choice Home Warranty to all my friends.

I used the service to submit claim for air conditioning. It was very confusing but I hope it worked out. Did not use your hvac service cause I could not get in touch with company so it was after the fact. Once I got to the correct Department the lady I had was great in her explaining what I needed to do.

Work was scheduled in a timely manner and work was completed within a week of first visit. Parts had to be ordered, no big deal, technician can' t carry everything they might need. Tech was polite and knowledgeable. I would recommend Choice Home Warranty to anyone, as a matter of fact I already have. The services CHW offers are well worth the monthly premium. CHW will save the customer money in the long run. One of the better choices I've made.

The technician was very nice and knowledgeable and I felt at ease knowing that he could help. The part was ordered and he will be back in less than a week to fix my air conditioner. I know that I can trust Choice Home Warranty with anything else that should arise.

I filed a claim during the evening. A technician was sent to the house the next day. I was given a time; however, the technician was able to come hours in advance. Due to my claim being made on a Thursday evening, I wasn’t expecting service until the following week.

Kevin was cordial, professional and really seemed to care about both his work and our comfort as our A/C was not working. He worked very diligently until all the problems with the A/C were operating properly and doubled checked the system assuring that the problem would not arise again. Should another problem with our A/C occur, we would welcome Choice to assign Kevin to make the needed repairs.

Air conditioning is still in op due to repair company not able to find a replacement motor. I wonder if there is a Plan B if they don’t find one? Other than that it was easy to get service scheduled. This week will be two weeks with no air conditioning in Florida in June.

The issue was fixed a little late but the person who fixed was a certified professional. I would highly recommend Choice Warranty to my friends and colleagues. I have using their service from last 5 years and had a great experience with them. Their service is great and I have used them for different issues.

Everything went very smooth and quickly. The appointment communication was accurate and timely. The repair person was great with his communication and his appearance. I would definitely use him again and my dryer works like.

They were efficient, professional and friendly. I would recommend them to others. They answered my questions. They informed me of the options. First they would attempt to fix the problem if that didn't work a cash option or possibly a new refrigerator. They informed me that Choice would contact me. They also said that if I had any further questions I could call them and they left me a contact number.

Rep very knowledgeable. Always polite. Never left a mess when done with his job. I do wish the company would get our request out to the rep a lot quicker. The company needs a larger network of helper they can contact when submitting the owner's requests. This would make it easier on the homeowners when submitting their claims. Every thing else about the company is good.

I was very pleased with the technician that came to repair my refrigerator. He called to let me know when he’d arrive. He pinpointed the problem right away and had it fixed very in no time. I would highly recommend him.