Choice Home Warranty Reviews

You advertise we need home warranty for air conditioner and appliances. I bought 5 yrs in advance and you gave me 2 yrs for doing that. I’m in my 6th yr and NOW you find reasons to deny claims. Alabama summer heat is dangerous. My air conditioner’s compressor is gone and you denied. This is a very expensive item to replace with no help at all from my home warranty. Very disappointed and people on Nextdoor say it happens all the time.

Choice was the first home warranty company I called while researching warranty companies. After speaking to the representative, I didn’t feel as if I needed to go any further. Not only did Choice have a great value, it offered everything I need covered under an extended warranty and was at a great price. I happened I don’t ever have to change companies.

I have Choice Home Warranty and the service has been great so far. When a water heater overflowed in my attic, it was taken care of very quickly. I was very happy. All veterans deserve the kind of business that Choice Home Warranty provides.

I’ve been with Choice for 15 years now and their service has always been excellent. They're always fine when I call. The techs sent out have all been great as well. I’m pleased with my experience with Choice.

The home is getting old, and I thought it would be a good idea to have some protection if something happened. I looked at a few other home warranty companies, and Choice Home Warranty seemed the best option. Their claims process is very simple. The app gets everything laid out, asks you the questions and gets the claim submitted pretty quickly. The technicians seem knowledgeable. They know what they are doing. There was a plumbing issue back in January and February. I told the plumber the access point, the clean out, what was going on, and he took care of it.

Completely satisfied with technician and communication. We had a problem with our dryer and when it was discovered that the part to fix it was more than the value of the dryer, we will be replacing it with Choice Warranty’s help.

The worst home warranty company. Will NEVER recommend them to anyone. Terrible customer service and getting things fixed. Wish I would never signed with them. Can't talk to anyone, just in chat and they are all canned responses.

The serviceman showed up at the designated time. He analyzed the problem quickly and replaced the part. The refrigerator was up an running within two hours. There was practically no inconvenience on our part at all.

Temp catchers is a wonderful company! They know what they are doing and I would recommend them to any and would like them to come out any time I need assistance with my hvac again! I have been having issues back and forth for months and this guy actually helped me!

I had a warranty issue with OSP Plumbing and Rooter... and a young lady on your staff this morning resolved it ASAP! I also learned this morning that any work performed by a Choice Home Warranty contractor in my home comes with a 30-day warranty. Good to know for the future.

We had our new home locks rekeyed. The service person was fast, professional and even called to see if another service was covered. He was on time and very personable. Making our claim was also fast and efficient. Very easy.

Did not talk with a person, repair request was all phone/computer generated. I’ve been with CHW for seven years come September. I truly have no complaints, if a repair didn’t go right it was fixed on a timely manner without issues.

Ticket was assigned to technician and the service was performed very next day, at times it takes longer to assign and if they can expedite the ticket assignment it would be very helpful. I highly recommend Choice warranty.

Have quicker way to finding a service person. It shouldn't take 3 days to find a service person or company to complete repairs. This is our second time requesting service and it has taken way too long.

I give it two because of the expediency of the experience with getting a technician out. He came in, he diagnosed, said he had to wait for parts and then he left. I would give a one for the rest of my experience thus far. The next day I receive a letter that they're going to replace my machine. I have a $1,500 washing machine. They gave me $406! How the hell can you purchase a new one for that amount of money that's even anywhere near what I have. To top it off they are going to give it to me in lieu of a Lowe's gift card! So not only am I now out of pocket the $75 visit and almost $800 in addition to their $400 to purchase a new washer that's even anywhere close to mine! But I am now forced to spend $400 at lowe's! Why?? I would love feedback.

Waited hours for a supervisor return call. Not at all satisfied with prior service call as the technician was poor and never adequately fixed the refrigerator problems, yet I have to pay for a new service call!

I appreciate the fact that my AC was repaired, but it took eight days for it to happen. Thankfully it was not extremely hot. I am not happy that a ⁹sealant was used instead of replacing the leaking component.

We were dealing with Sears before and we weren't happy with them. So I decided to do some shopping. Choice had a good deal for me at that time. I do my claims on an automated system, and it's pretty easy. They respond pretty quickly. Most technicians know what they're doing. But some technicians come unprepared in the past. There were a couple of rude people here and there, but nothing major. When I was getting my dryer fixed, I was waiting on a part and I was trying to get a time frame. But the contractor was ignoring me. They acted like I was bothering them.

I tried different warranty companies and Choice Home Warranty seemed like the best one, which made me decide to go with them. When I called to submit a claim, the rep was professional and the turnaround time was good. Choice is a good company.

I submitted a claim once with Choice Home Warranty online, and the rest was over the phone. They've been courteous and prompt in scheduling. The techs come with an understanding of what needs to be done. I just need to show them where the work will be done. When I had my AC replaced, they made a suggestion. They always make a suggestion whether to keep the unit clean from the outside. The other day, I had my garbage disposal. The tech said, "You should do this a couple of times a week.” They have been helpful suggestions.

My fridge stopped cooling & contacted Choice Home Warranty to file a claim. They sent out a very nice man. Wonderful & informative technician. Kept me updated as to arrival time. Arrived on time and he was pleasant & professional. Much appreciated! Thank you Cameron!

I recently used Choice Home Warranty, and I’m genuinely impressed with the service I received. The entire process was smooth from start to finish. Prompt and reliable service.** When I filed my claim for an air conditioner issue, the team acted quickly. Scheduling a technician was straightforward, and I didn’t have to chase anyone for updates. Qualified and courteous technicians.** The air conditioning technician who came to my home was professional, knowledgeable, and respectful of my space. They diagnosed the issue accurately and explained the repair options in plain language. Efficient resolution.** The repair was completed efficiently, and my AC has been running smoothly since. It’s clear the technicians are well-trained and capable.

Filed my claim in JANUARY 2026. A tech did not fix the defrost issue. I included detailed instructions of the problem and How to fix it. He ignored it. Told us to turn down the crisper drawer temp???? Idiot!! Then 4 appointments. NO SHOW - every appointment. Finally you sent a great Tech who said 5 months not fixed, destroyed my Refrigerator and hardwood floors. Now you want to give me Pennies to replace it???

Technicians scheduled appointment in a timely manner. When reported to the job, technicians were professional, knowledgeable and had job completed in a satisfactory and timely manner. I highly recommend Choice Home Warranty for all your repair needs.

Excellent service! Good customer services and technicians. Always on time and guick in response. Service payment is reasonable. Highly recommended and the best home warranty ever. When to call a services maybe recommend a more quick response so a long wait on the phone will be eliminated.

The process of review and replacement was smooth. I was informed I had to wait 30 days prior to receiving a voucher. I wish this part was quicker. As a home owner we have a full house waiting for a full functioning washing machine. Can be challenging but I look forward to owning a brand new washing machine. Thank you Choice Warranty.

Very easy to request service via online. I heard from a contractor within hours, and he was at my house within 24 hours. The only confusing part was payment; whether to pay the contractor, or pay on the website?

I am truly disappointed with this company and what they advertise on TV. The truth is that they have denied every claim but have charged me for each visit and not getting the problem resolved. I had to contract ANY HOUR AND HOME SERVICE to resolve the problem. The plumbing company they send out is the worst. Allstate Plumbing does the bare minimum and reports back to Home Warranty, which always ends up in a denial. I paid 3 years in advance and have now requested that my policy be cancelled and a refund issued.

I'm so glad that I now pay someone to ignore my needs as I sit here on my air machine in this heat with a disabled heat pump. I'd like to know where all that help is that I pay for. Thank you for the opportunity to learn how you help people.

Quick response from both CHOICE then quick response from their designated tech. The time slot they proposed didn’t work and they were quick to adjust it to accommodate me. The work was done quickly and accurately. Very pleased with the service.

Beware of this warranty company. I submitted a claim for my HVAC system and the technician found that my heat exchanger was cracked. The company denied the claim stating that the HVAC system was running fine. The heat exchanger is part of the furnace; it is summertime and my family will not be running this system at this time. The first time the heating system turns on it will let carbon monoxide into the home that will cause harm or death to my family. This company does not care about the customer. DO NOT BUY ANYTHING FROM THEM!!!!

This company doesn’t cover every usage. It’s misleading. And when I called about the this I should have been told from the beginning it wasn't covered. Your appeal process doesn’t work for anything just the same comments. I’m 70 plus years old and there’s no way I know how to abuse a toilet. I’ll probably will be cancel my account.

Although Edward was very late due to getting held up at the appointment before mine, we kept in contact. When he did arrive he was very apologetic and was able fix my electrical issue to my satisfaction. He was very knowledgeable about the issue I had. I would definitely recommend him for any electrical issue.

1st off takes way too long to get approval for any repair that needs to be done. Should not take 2.5 weeks for a replacement or repair of any appliance. 2nd send the correct repair person to do the job. Don't send a Handyman to repair an A/C unit, send a certified AC repairman. If you don't send the correct person the 1st time this causes more time and money for the job to be completed.

Above All Plumbing came to fix my garbage disposal which had stopped working. It was a simple fix, but then they found a couple more things that needed fixed. They were personable, took their boots off to enter the house. I will definitely request them again.

I'll start with this is partly my fault because I took your sales agent at their word that if a appliance was too expensive to fix that it would be replaced but I should have ask or read the fine print what that meant. As for my experience you determined that the microwave was too expensive to fix and offered me a Lowe's gift card saying that I could bye anything I wanted but that was a bunk replacement cost was $549.00 without installation or delivery of which you offered me less than half that amount which I would be lucky to get a countertop microwave at that amount. How was this figure determined?

Choice Home Warranty is a completely fraudulent company and, in my experience, one of the worst home warranty providers I have ever dealt with. Our AC unit failed during extremely hot and humid weather. When their technician came out, he claimed the problem must have existed before our coverage and asked us to provide documentation proving the unit was working beforehand. How is a homeowner supposed to provide that? It has now been almost three weeks without air conditioning, and Choice Home Warranty has taken no responsibility for resolving the issue. Their customer service has been unhelpful, and the entire process has been frustrating and disappointing. I would not recommend this company to anyone.

My claim was denied. The tech only opened the washer door, pushed on the drum and that was it. There was no other inspection of the washer and Choice Warranty has denied the claim. The claim needs to be reviewed.

They are quick to respond to your claim and getting a tech. On the job, they don’t put junk in your repairs, but equal and quality parts. And techs. are timely and on the job. Comes highly Recommended!!!!

My technician was very knowledgeable about the system, and called beforehand to see what was going on with the system. I was very pleased by all this. I felt he also had very good customer service and I truly appreciated that.

Absolutely horrible service! It took Choice over a MONTH to get my microwave fixed. A MONTH! The technician they sent out was absolutely the worst! Grumpy and totally unprofessional. After telling him in DETAIL what my microwave was doing, he had to order the parts, did not have them available, and then he ordered the wrong ones!

A technician was extremely nice and explained exactly what was wrong with the garage door handle the problem and correct everything to make it perfect. I would strongly recommend this company if the other technicians are as good as the one who fix my garage door.

Waited a week for an appointment to fix our Microwave Oven. Called before arriving to ask if it was for Microwave service. Duh Yea, that was the request maid. O they sent to me as microwave oven combo and I only work on ovens. Now we have to wait another week for an appointment. That doesn’t guarantee they can fix, and lord only knows how long if it needs replaced. Choice service can take too long repair/replace.

So far, I'm satisfied with the service from Choice. I would recommend them.

I've got advice from other people saying don't have a home warranty, but I thought it was important. I found Choice Home Warranty. They were a little less expensive, and they've been excellent. I had my washer and my dryer on separate occasions that went not completely belly up, but it was not so good, and they have sent people out that knew what they were doing. They showed up on time. They did what they were supposed to do, and they did it the right way, and I was grateful for that. I always reach out to Choice by phone. I always want to talk to someone. Their representatives have been very pleasant. Choice has been great. I would recommend them without hesitating.

I submitted a claim with Choice for a microwave repair, and it took three visits to finally get it fixed. And I thought that was a little much. Seemed like there was a lot of resistance to just replacing the microwave. The microwave was at least 11 years old, and it needed a motherboard, eventually.

I have had to start 2 new claims this week, Neither of which was on my agenda. The first for my hot water heater, claim placed on 5/27, technician arrived on 5/28, claim was approved on 5/29 for replacement. Second claim is for a leak under the kitchen sink, claim placed on 5/29, and appointment made for 5/30. Can't say anything negative, called customer service to request the same plumbing company, and after a brief hold, the requested plumber was given the claim. Have never had a problem with Choice Home Warrantee, will suggest to anyone who needs a good company.

The technician did his job as far as trying to ascertain the issue. At just under an hour he determined that dishwasher could not be "fixed". His solution was that dishwasher would have to be replaced. He would submit his report and that I would be contacted by Choice Home Warranty. Awaiting response. Since Choice Home Warranty had requested the $75.00 prior to scheduling, I was surprised when the tech. also required an additional $75.00. Is a refund coming?

My dryer went on the blink yesterday. Our technician from MGR came out the next day at 11 and resolved the issue. He was very professional and knowledgeable. Two thumbs up on my first experience from Choice Home warranty.

Amiran is very good. He explained nicely. We got in the mail about Choice. I called Choice. Amiran answered the phone. I explained to him what we are looking for. He explained. We accepted.. I gave my Visa card number.

Horrific Customer service. I have put in 2 claims for my dryer and each one has taken over a month to fix, with multiple trips each time. When you call customer service about this, they are short, rude and don't do anything to solve the issue.

On May 28, 2026, I called San Antonio Plumbing to confirm the appointment. I asked approximately what time the technician would arrive. The receptionist stated, “We couldn’t get hold of you. We rescheduled the appointment for tomorrow.” I replied that when they send a message stating that a technician will arrive at a certain time, that time has already been reserved, and I simply wait for the technician to arrive. The receptionist then responded that the technician’s scheduled arrival time is only a “PROTOCOL.” She then proceeded to ask who would be paying for the order. At that point, I ended the call.

I was strolling on my phone and I saw this advertisement choice VA warranty, I didn't believe it, but when I made the call and spoke with a person, he explained everything thoroughly and I was impressed and I became a member immediately. Vietnam veteran.

Appointment with technician was made and communicated to me quickly. Our AC is working now after being turned off for several hours, it has been running for two days OK. I am cancelling the service call. I need more experience with Choice before I would be able to make recommendations.

My experience with Choice was very satisfactory. The agent was pleasant, answered all my questions, and the application process was quick and painless. The monthly fee is easily affordable and the coverage is more than I expected.

As I woke up this morning and I got a phone call from your company. I realize my husband in memory care and I didn’t have a warranty on anything. It was like a gift from God and the young man that assist me he was amazing. It was like the best experience to anybody could wake up to knowing that you could feel safe and secure with a good company. It was amazing experience.

When one of your sales persons promises to have a direct line to him “Troy” and he does not after contracting 4 yrs paid up front, I have a good mind to cancel with you and get my money back! Fire that person! I have lost confidence in him and Choice! Regards, Harold A ** Disable Veteran

Mr. **, the Technician at GK Mechanical, LLC was on time, very courteous, and professionally knowledgeable. He completed the job very efficiently. I was impressed with his professionalism. I would sure recommend him to my friends.

Had a bad experience with filing a claim, tried cancelling policy, waited on hold for 20 mins, called back, hit #1 for new service and asked if better, faster access to get to answers. Was told by Amir to just call back and hold, a very disrespectful way to take care of customers instead of explaining the process.

My plumbing issue was resolved fast, the experienced technician cleared the clogged line and then proceeded to run a camera to verify that the clog was cleared. I will recommend CHOICE warranty for your home warranty.

They were amazing and very knowledgeable. Great experience. They came earlier than expected and stayed late till the job was done and completed. Explained all they did and will highly recommend his company. Will be using them in the future and will share with friends and family. He knew exactly what was wrong and completed the process. Air is working like a charm for sure. They went over all issues with myself and my husband. When my husband is impressed, then it is all good. Great Company to have worked with.

Once I submitted my order for service, had a service company response the next day and they came to service my fridge on the second day after my submission, I was pleased. Unfortunately, once they diagnosed the problem, they had to order parts for the repair; hopefully, that won't take too long. Barefoot Electrical were the ones that came, very pleasant and helpful.

I am very happy with the work and results of my repair on my refrigerator. The service man was polite, friendly and professional. He repaired my refrigerator and even carried a heavy box from Chewy to my garage.

James from Electrolux did our repairs. He was extremely knowledgeable and professional. He was meticulous with his work and with the care of our home. I would highly recommend him!!! He was on time and communicated before his arrival.

So far so good! We just got our old washer replaced, and our other service calls were handled quickly by quality technicians. It's been about 6 months since we started, and so far we've been happy and will renew for next year.

The technician was terrific, but the language problem caused confusion about the cause of my dishwasher issue, leading to a decline of my coverage for this visit. I believe that the motor was dying because it is small and at the end of its life. The cleaning of the filter issues were not the big problem.

I have been with Choice for a long time and 2 things I would say: 1. They really don't live up to what they say they stand for, which is "if we can't fix it, we will replace it for free. (NOT TRUE) #2 They ALWAYS DEMAND you PAY for PART of the EXPENSE. This is NOT how they ADVERTISE. I really don't know why I'm wasting my time with this. They will never change.

The technician was great and very thorough about what was wrong with the unit. As for Choice home warranty they don't want to pay out like they say. I'm a Veteran of the United States Navy and Choice home warranty is a fraud if you ask me. The technician clearly told them that the unit had stop working because of a compressor that had went out about two days before the claim was made and a new one will be needed. They denied the claim and said it has to be working before the claim was put in. It was working before the claim was put in.

On time, professional, explained, recommended future work, cleared the clogged pipe. Put a camera inside the pipe and found some problems for future. There were some roots in the pipe. The main line that connects to the city line may need repair in future.

You are a little premature in asking for a review because, so far, my experience has not been positive. I called for help two days ago and won't have a service technician for my refrigerator until June 6. I have received some very confusing emails from you about the $75.00 that I had to pay while I was on the phone with your AI. And I would really like to talk with a person. I sincerely hope this does turn into a positive experience, and I will be happy to edit my review at that time.

Very happy with the work that was done. I would recommend this plumber. Very good work. Very pleased..... Ok.

The monthly/yearly price some great for your pocket. The companies for services not so great. For example, the technician didn’t tell the truth regarding my appliance. My word didn’t mean anything with Choice. The technician is GOD!!! What they say is LAW! Also, they didn’t give me all the details of my policy on what’s covered and not covered. I got that when my claim was denied. Also, Choice don’t give other options for a claim. No help for the customer. Choice talks a good game to get you to sign up. Choice is all talk and no action for their customers.

It was very informative conversation. I appreciate the quick service and the knowledgeable representative. The middle initial for Anthony ** should be Anthony ** not **. Please adjust your records. I believe this will be a valuable asset to me and my family. Thank you very much.

I've had Choice Home Warranty for a number of years and it's kind of difficult sometimes when they assign someone to come and do the work. Some of the techs who've come out had to redo it once or twice. Other than that, the service has been fair.

We moved out of our house and got Choice Home Warranty with the intention of using it for renters. Sure enough, when the renters moved in, they identified an outlet that was not working, which I was not aware of. We called in a ticket, and within 24 hours, they had scheduled a visit and came out and fixed it. The scheduling process was super easy and seamless. I was expecting to get an email with some dates that were available for my service request. But instead, it said their technician would be out the next day between 8:00 and 11:00, which worked out for us because the tenant was home. Everything went very well. So far, so good. I just wonder if I could get some options as to when to schedule it in the future, in case my tenant's not available.

Submitting a claim was super easy. I always go through online to submit it. Choice usually has somebody contact me within a day or so. So, it's pretty quick. I've always had a good experience with the technicians that they sent out.

When we called about our garbage disposal you paid, but the plumber had to force you to give us a disposal of equivalent value to what we had. You wanted a lessor, cheaper disposal!! When we called about the leaking pipes in our crawl space from the bathroom you wanted to pay $189 of a nearly $500 bill!!! You said everything after the service fee is covered and paid...I don't call that paid!!!! We had a plumber fix the leak for the $189 you wanted to pay, so I will be speaking to you about reimbursement for that!!! We will see how you do with the ice maker if we keep your so called everything covered warranty!!!

Big headache. Our water heater went out. Not a problem since we have CHOICE Home Warranty, right? Tech came and discovered we need a new water heater. No problem. Then tech calls and says CHOICE won't approve fix until we agree to pay $500 to plumber out of our pocket for uncovered charges to replace the water heater. Water heater cost $675. Plumber (selected by CHOICE) had expenses of $577 for diagnostic and installation services. Nice disposal as they leave unit on curb. So, CHOICE had us pay $500 of the plumber's $577 charge. You do the math. CHOICE decided to it stick us for submitting a claim, thinking the $500 they save is more important than a dissatisfied customer.

I sent in a claim May 25th (Memorial Day) and received confirmation of an appt day and time within an hour. The plumbing company called me to make an appointment; the date and time wasn't what CHW gave me. The plumber arrived within 2 hours of the 4 hr appt window, he was very friendly, helpful and efficient. He knew right away what the problem was and fixed it in no time! CHW is easy to deal with and very quick response time.

I made an appt online for Wednesday 8-12. Called Choice on Tuesday they said my appt was all set. I waited all morning on Wednesday no one showed up. I called the contractor and I was told I wasn't on the schedule because I didn't provide a picture of the model/serial number. I was never told I needed to provide a picture. I sent the picture over. Didn't hear from the contractor so I called them. Their response was "Oh we scheduled you for next Thursday". First time using Choice. I'm not impressed.

I have worked with a number of home protection companies, and, by far, from what I am experiencing, Choice Home Warranty has been the best! They not only cover my home, but also my pool, septic, spa, and more.

My technician was very good at what he did for us. Choice Home Warranty is a good company but to pay $100.00 for the tech to show up I feel I paid for the boost to my air conditioner. I could have had it done cheaper by an independent HVAC company. As I did look into it.

Submitted a claim requesting my kitchen faucet be replaced as it is loose, repair a shower head that broke to either repair or replaced. I told them up front the issues. Choice Home warranty claims scheduled the appointment with a plumber. Plumber tells them exactly what I previously reported but instead they denied the claim.

Had a problem with my pool pump. Filed a claim, had a response that day, Contractor contacted me the next day, problem diagnosed within a couple days, approved the same day, fixed by the end of the week. Could not be happier.

I called in my claim. I couldn't find it on the app until it was denied and closed. The "local" service company is about 65 miles away. It has been 8 days and I still don't have an estimate for the work. The a/c needs replaced. I don't have a cost or a timeframe to get it replaced. The upside is I am more educated about the maintenance and the company that was being paid and not providing the necessary work. I'm at a complete loss on who to trust.

This was my first time having to make a claim. I have everything included in my policy so I had to have my washer fixed. I can honestly say that it was a great and easy experience putting in the claim on the automated system. I paid my service fee on the automated system. The repairman came, made the conclusion of the problem, ordered the parts and everything was great. The only problem is that I have to wait for the parts to come in so I will have to do without my washing machine for 2 weeks but that's how it goes sometimes. Great first experience Choice Home Warranty!

I've been using Choice home warranty for my home service repairs for a couple of years. The technicians they send are always on time. Communicates well and does a great job with the repairs. Shawn D. with VIA services was an excellent technician and fixed my refrigerator that was leaking water as well as my icemaker. He took time to explain the issues and the remedy for the repair.

Took one week to get a tech to our home for a/c not cooling. Got one email saying couldn't locate a tech. Tech did arrive on time when finally promised and did a great job Seems this company has problems getting problems solved as same delay for last call hat took close to 2 weeks and never found tech. Had to locate tech ourselves.

The technician was honest, punctual, polite, and thorough. He even took the time to explain the problem. Then he explained how he fixed it. My air conditioner cooled off my second floor in short order. I would definitely recommend his company to others.

Our 1st experience with our Choice Home Warranty was a great one. They promptly set up the appointment. Our technician called and showed up early to our surprise. He quickly diagnosed the problem and took care of it. He was very friendly and easy to deal with. Would definitely recommend both to anyone looking for a home warranty.

I was promised I wouldn’t be bugged by phone or email. As soon as I accepted your deal from Matthew I have gotten seven emails, fricking stop it already. Matthew who promised this would only be my first receipt.

I went with Choice Home Warranty because I had an unusual experience with Sears Home Warranty. When I my first claim with Choice Home Warranty I received an email that Sears Home Warranty was going to do the work. So I was a bit concerned about this situation. When the technician arrived to fix my central air conditioning system He performed all the necessary work and I was pleased with the results. Although my wife was not pleased that he left the gate open when he left.

I did some research to find out what the better companies were and Choice Home Warranty had more good reviews, and I decided on them. The coverage isn't as great as I thought it was, though. I don't know if it was misrepresented or I just misunderstood. But when I had a claim for my water heater, it went smoothly. I called and let them know what the problem was, and they got somebody out there the next day. The guy told me a lot about the water heater and explained to me what went wrong and how he fixed it. It was a relatively painless experience and I'm happy with Choice so far.

Whenever I have a service request, I call in to Choice and they send someone out. I've been with them for three years now and the techs I've had have been very good. I have not had any issues afterwards at all. I also haven't had any issues with the coverage.

Choice is great. All the technicians they dispatched are top professionals. I had a refrigerator that was not repairable, due to age and parts availability, so they offered me a generous amount to purchase a new one.

Miles our contact was excellent. He went over the policy coverages and gave us recommendations to suit our needs. He went over the policy recommendations and dollar value for the policies. Making our decision easier to make.

I was very disappointed this morning when I was set up with a plumbing person a week away. The leak that is happening is in the wall and needed to be taken care of ASAP. I have arranged for a plumber who is not on your list, to come first thing tomorrow morning.

At this time, I’m not happy with the service. I placed a claim on Monday morning May May 25, 2026, claim # **. I have not heard or received an email from any technician. How soon will I have information on my claim?

The technician was professional and took the time to plainly explain what he would be doing to evaluate the air conditioning unit. Once he was complete, he explained what he had found and was reporting for action. Once approved, he completed the work and told me what to expect so I was knowledgeable about how the unit should perform. So far, so good.

Although I just purchased this policy ~ I had a very knowledgeable and helpful representative in my decision making…Anthony ** was my representative and was very professional. I hope I don’t have to use it but it’s very nice to know it’s available if needed. I purchased the 36 Month Warranty and got 6 months free totaling 42 Months. Thank You Anthony and Choice Home Warranty!

She’s very kind and polite and listen patiently. She listens professionally. Answered my question. She took my question one by one and solve it. I am really happy with her job. Sir I am sorry that how much I can write to you.

I am pleased with the results on claim # **. I am curious why I can't get the amount paid to the company that did the repair. So far, claim# **. The parts that you authorized are on order and I expect My furnace to be repaired shortly. The only comment I from the repair shop was that it sometimes is difficult to get payment from you sometimes. Also, your process is somewhat confusing on who is responsible for what. Thank you.

The guy who came out did excellent work and an awesome job. I don't know what Choice Home Warranty paid him but I had to put out $400 plus the $100 service fee. Too bad I had to put out so much since it seems your company hardly paid him anything at all.

The last contractor assigned to us was kind and professional but that was a long time coming. In the past, we have experienced too many CHW assigned contractors that lacked communication skills and were no-shows to claims we had to both our properties in Benicia and Fairfield, CA. We have wasted too many time away from work to meet with no-show contractors. We also paid too many $65 service fee to contractors that spends less than one minute at our house to tell us they cannot assist us.

Juju from Cooper Garage Doors LLC was professional, courteous, and joy to deal with. He fixed my garage issue quickly, explained the original issue, did preventive maintenance on it to make sure all is working. Great technician with a great attitude. Juju you are the best.

The technician was professional and courteous. He had to replace frozen rollers in the dryer and even vacuumed the lint from the dryer while he had it apart. Communication could have been a bit better. I didn't have a time frame except 3-8pm. Their office hours are different - 6-9am and 4-10pm. I called to get an ETA at 5:37 and received a call 45 minutes later. He showed up 20 after the call, fixed the dryer, and that is most important to me.

Service technician was very polite and friendly. He was also very thorough with any questions or concerns and explained the process in detail. Very prompt and fast responding, service parts were readily available. Very impressed with the service.

I researched a home warranty company and decided that this company fits our needs and finances more than the other warranty companies. I would recommend others to compare this company with the other warranty companies before you decide.

The guy knew what he was doing and that tells the whole story. Thank you, sir for your expertise and your kindness and by the way, he spoke the same language, which is VERY important to an elderly couple like me and my wife.

We were extremely pleased with Tennyson's Heating and Cooling! They were very professional and efficient. They were honest in the quote of their work, and we will absolutely be using them in the future as needed.

I've been with Choice Home Warranty for two years. They're dependable. But I want my money back. They owe me $75. My washer stopped making the sound. I filed a claim over the phone and it was good. However, I canceled that service. Choice said they will send my $75 back but they didn't. Also, the first tech was young. I don't like young people doing things. They don't care. I like older people.

Pleased that the online claim process is simple. The company came out 2 days later to look at my appliance. Although they could not fix it at that time, parts were ordered and delivered for them to return.

Had some problems in the past ref double payments - I think we work through that issue when questioned contractor about payment when I paid in advance - unless there’s an additional charge I’m unaware of.

Claim and repairs process completed in a quick and satisfactorily manner by Choice and Oasis Plumbing & Drain Service Inc. Technician from Oasis Plumbing very pleasant. I would recommend Choice and Oasis Plumbing services to neighbors and family.

I was with American Home Shield, but they got too expensive in terms of every time you call them out, which I hardly ever use. I mainly got Choice Home Warranty because of my air conditioner, which I run year-round. At some point in time, it tends to need repair. It’s also very hot. So, most of the time, that unit runs seven months out of the year. I know that there are times when it needs to have maintenance on it.

When I signed up with Choice, they were offering a month free, and I got a good deal, too. I'm very happy that I bought the warranty. The motor of my condenser fan went out on Mother's Day. It was understandable that nobody was going to be out on Sunday. But on Monday, Choice sent someone and my air conditioner was back up by Monday afternoon. They were prompt and professional. I was very pleased with the service of the people that they hired. Last week, my washer went out and they sent an LG representative, and the same thing happened. By most part, I expect a lot, and in both times that I used Choice, they've gone above and beyond. I'm very, very happy with the home warranty that I'm even talking to my friends and my family about getting them on board with Choice Home Warranty. They have great rates and service.

I am disappointed at the lack of service and communication I have received. There has been no proof of appliance misuse, but that is the claim for rejecting my request. No one has contacted me in the windows of time that I was told I would be contacted. This is my second dissatisfied service request. The first one was when the water heater failed. The claim processor lied and claim new piping would be added, so an additional $600 I would be charged. I watched as the heater was installed, and there was no new piping added. When I asked the service person about this, they stated that Choice never pays 100% of anything. It is common practice to avoid cost or difficult tasks.

Making the claim was pretty fast. I would prefer to speak with a live representative. Other than that it was a pretty simple process to make a claim. Still would’ve like to speak to a customer service representative, just saying.

I was very disappointed when our refrigerator needed to be replaced. The allocated amount was just about half of what was required to buy something similar to what we had. There was a link to ask for a reevaluation. I did that, but honestly that was just a waste of time. The person just read from a script basically told me that this is because they do not meet retail costs, and that they have the right to offer cash in lieu of replacement in the amount of their actual costs. When I asked if they could purchase it for me since they could get it at that price, I was told they do not provide that service! When I further inquired where I could get it at that price, they DID NOT have a source, simply listed items from retailers by looking online as I had already done - which is how I knew the offered amount was nowhere near the cost of a replacement!

My most recent call was VERY difficult with the person from Choice. She had a VERY thick ** accent. The call became very frustrating. I'm sitting here wondering if she got all of the info correctly. Plus....I purposely switched companies because of he $85 fee. Now it's $100!!!!

I checked out Choice Home Warranty before I called, I was impressed and I had heard that it was a good company. I talked to Daniel, he answered all of my questions, worked with me on a plan, he was great, very kind and still professional. I was pleased with the service I received.

Great job! The tech was on time, professional, neat in appearance, instantly identified the problem and had the necessary parts with him. I'd like them again. Thank you Choice for choosing such a professional company.

Angel of Angel AC was professional, courteous, and most important - patient. We had many questions, and he answered or explained each one. It didn’t bother him that we stood near him as he checked various parts of the a/c unit in the attic. Please send Angel again if and when we submit a similar claim.

I believe Choice Home Warranty is a great idea and choice for homeowners, however maybe vetting servicers better would increase my score to a 10 from where is currently stands at an 8. Choice Home Warranty services claims quickly in terms of finding repair people to service homeowners problems, however I believe the hold up or delays come from the repair servicers themselves, so I don't hold Choice Home Warranty responsible, but maybe finding service repairers that get things resolved in a timely manner especially with repairs needed for major appliances.

The entire process was so easy and very quick. The technician was very knowledgeable and knew what the problem was right away. It was fixed within the hour of the technician visit. The technician was extremely professional and nice.

Have been with this company for many years and they are easy to work with and usually pretty quick to get Service my way. Highly recommend them and have shared their information with many of my neighbors. They have made it easy to file a claim and so far the companies they have used seem to be very professional and knowledgeable of the repairs that need to be completed.

My pool pump went out. It took 3 times to get a pump that would work with my system. I didn't have a pump for 1 month. I like the home warranty; however, I wish they didn't make it so hard to get the correct support the 1st time instead of going back and forth.

The response was slow and then the claim was denied, saying it was wear and tear of course, it was natural wear and tear, as stated by the technician that came out! Don’t get this warranty, they don’t stand by their contract.

The young man who replaced my garbage disposal greeted me with a smile, he called before he came and he was ready to get to work. He was efficient and very detailed!!!! His Customer Service was wonderful!!!

Since I just signed up, I haven't had a need for your services yet, and hope there won't be a need for quite a while. If and when there is, I am sure you will be there for me. I have had no issues at this point.

Surprised me to be so quickly after submitting. Also holiday! This is something been considering long time! Presentation as encouraging and precise! Only wish I had done so two months ago! (had to replace ac/heater). Sounds good and fair!

The previous owner had the warranty with Choice and I got it when I purchased the home. The claim process was horrible. They rewired the ceiling fan to a different switch, and we thought the fan didn’t work. It turned out the fan worked. It’s just someone who owned the home before had rewired it and there was a switch in the back. The tech was good, professional and courteous. He said he hated to waste our money. He did what he was supposed to do. It was a good experience with Choice and the only downside is that it was a switch deal.

I got a home warranty because I can’t fix anything and being with Choice has been a positive experience for me. They gave me a good deal because I paid for two years at a time. I’ve been with them for six years and I like their efficiency. They get back to me fast and take care of the problem. When I need to submit a claim, I either call or do it online. Most of the time, I do it online and the process is very simple. I couldn’t live without a home warranty, whether it’s Choice or whoever. But I like this company better than the other one I used before. I got my mom on Choice, and she’s been on it for three years now.

The joining process was quick, easy, and at an affordable rate. Thanks Choice Home Warranty for making my transition go as well as it did. I will definitely be referring others. Sean was knowledgeable and easy to communicate with.

Filing new claims went smoothly using voice call technology. We look forward to having a technician arrive to check out the appliances that are having issues. We have carried this coverage for several years. This is the first time we are requesting service assistance. Hoping that the service technician can arrive soon to complete the required repair work.

I have been a client of CHW for 4 years now (I purchased a 5 year contract). In my experience, almost 50% of the claims I have filed have been denied, often over a technicality. For example a leaking water pipe to an outside faucet, being deemed out side of the house when in fact it was actually in the concrete block foundation. Or most recently when my garage door opener wasn't working because of a frayed wire (20+ years old) that was deemed "not to be wear and tear).

My refrigerator went out May 15, 2026. I was told someone would be out May 17, 2026. I received a text at 7PM May 16, 2026 that repairman wasn't coming till May 21, 2026. I called to see if someone could come sooner because I have 2 kids and we need a fridge. I was lied to by Sierra, that waiting till May 21st was the best option because the repairman worked for Whirlpool and would have the parts. The repairman comes, he doesn't work for Whirlpool and he doesn't have the parts. He has to order them. He also stated he doesn't know if his repair work would fix the problem. I called Choice and advised them I would be willing to take the repair cost and move on. That I would just buy a new fridge and they wouldn't do that. I have now been without a fridge for 10 days with no end insight, as to when my issue will be resolved. I would not recommend using them.

Choice Home Warranty cannot get the job done for my air handler unit in my attic. This has been a long owing going nothing getting done process. The contractor comes out, misdiagnoses everything. I had to press and press, and still I’m not getting anything done. It’s shameful when a customer has to pay out of their pocket to get something done because the contractor that came out misdiagnosed something and wanted to charge Choice Home $1000 when it was a $200 fix, pathetic.

Celestial did a great job. Had my water heater working in less than five minutes after the other person spent two days ordering parts which were needed. There was nothing wrong with the water heater, and Celestial figured it out very quickly! They provided someone to work on the Appliance within four hours and he was there the next day!! Would use Choice warranty in a minute for all of my repairs in both home both homes.

After thorough searching, I discovered that Choice home warranty is the best in the business and that was confirmed by the professional agent that attended to me. His knowledge and expertise was second to none and I will recommend CHOICE to my family members and friends. Keep up the good work.

We are still waiting for the company's approval to perform the repair to the A/C system. We like to get this done as soon as possible since the weather is getting hot. I always like Choice Home, and we have the warranty all the way till 2030.

He was fine, but for one thing, a follow-up call was never recieved, there was other work that needed to be done; the dishwasher was improperly installed, and additional work would be needed. The Condo was staged when I purchased it. There was no indication of improper installation of the dishwasher. The problem would have been replaced, but additional authority was needed, no fault of the technician. The tech should be interviewed on his conclusion.

These last two technician from High Point, North Carolina, went beyond the call of duty on a late, late, Sunday afternoon. So thankful. They explain everything and made sure I was ok before they left. They show me the unit when they showed the wiring of the unit.

I had very bad experiences filing claims in the past. However, I believe the warranty company has listened to its policyholders' concerns and made the claim process a better experience. This new way of filing and setting up a claim is simple and stress free. I hope it gets better and even easier. I would buy and extend my services if my experiences are better enhanced.

There's a lot of warranty companies out there, but they're not as responsive, and they don't cover as many things that Choice does. I am in my dad's home, and he handed it down to me five years ago. So, we're both on the plan. We had it for six years, and then I renewed this last year for another seven years, because they have been really good about covering things, and when I call to get service, we get it quickly.

I liked Choice Home Warranty's price so I switched over. I was with American Home Shield for close to 15 years at my home in Whittier. However, last year and a half my rate started doubling, and my deductible was way high. AHS said, "We have to pay our providers." I understood that. You don't want to be cheap and get cheap labor. You're gonna get what you pay for. But I didn't see a ceiling. It started to look more like it wasn't a partnership anymore. They would just get theirs and that was it. I turned to Choice again because I have done business with them and they would lock me into a two-year contract on my current rate. Dropped significantly from AHS, which would be 120 a month plus the deductible would go down to 69, and the deductible is only 100. It was a risky move, but a no-brainer.

I used to have American Home Shield, but I was a little unsatisfied with them. On the other hand, I read good reviews about Choice Home Warranty. I have a six-year contract with Choice Home Warranty. I have been with them for two years. They responded immediately when I submitted a claim. The technicians were very nice. They were great.

I have been a Choice Home Warranty customer for many years! They have provided excellent service over the years and I have never had a negative experience with their service! The tech arrived on time and did an excellent job explaining everything! I recommend Choice Home Warranty without any reservations!

The technician arrived at the time that was promised and was very courteous and professional. He explained what the problem was and showed me the defective part. Overall it was a good experience. Would recommend to others that may require HVAC service.

I was extremely impressed with the response rate of Choice Home Warranty. I filed electric and HVAC claims on the same day, online with ease. As advertised, technicians where dispatched to my home in less than 48 hours. Choice Home Warranty was effective even on a holiday weekend. Both problems were fixed on the same day. I'm glad I got established with Choice Home Warranty.