Choice Home Warranty Reviews

When I call CHW for service call they respond me so well and quick. I like their follow-ups.

Choice Home Warranty is very prompt. They emailed and called me at the drop of a dime. Very professional.

First off some facts: I have only owned this home for a few years, it is newer and built in 1997. The furnace inside is the original, but the outdoor A/C compressor is much newer and was installed in 2005 according to the dates on the plate. I have NO RECORDS to show what was or wasn't maintained when I entered into a legal contract with Choice Home to have these items included as-is - no inspection requires as Home Choices AD's tout. My Realtor bought me my Home Warranty as part of the home deal.

I just join Choice Home Warranty from American Home Shield and they was a little less in price and I file a claim and they (Choice Home Warranty) lied and stated my STOVE WASN'T covered... I should have stayed with my other company, but trying to save a dollar this is what I get. And I will not refer Choice Home Warranty to NO ONE. THEY LIE JUST TO GET YOUR MONEY AND PUT YOU IN A CONTRACT. They are rude. I hate I chose them!!!

The service was excellent. I placed a claim online Friday evening and by Monday morning my pool pump was replaced. There was absolutely no hassle and the service company was very good.

Plumber on time and did great job on repairing the disposal.

This was my first claim with Choice Home Warranty. Everything went very smoothly. The technician arrived on time and took care of the problem. No issues at all. Very friendly and knew his job. Thanks CHW!! I know I can count on your services and will recommend to others.

Could not repair a 7 year old $3,000 Kenmore Trio french door fridge that freezes vegetables and fruits, as parts are no longer available.

I'm a homeowner and was having problem with my central A/C unit not putting out cool air on Monday, July 13, 2015. I called CHW and gave a claim to claim department, it was taken and was assigned to a company for repair. I called the company that it was assigned to and was given a next day appointment but instead I was called back in about four hours and the tech was heading to my home for repair. Tech came and put in R-22 and it has been cooling without any problem. CHW was quick assigning the order and the problem was addressed right away. Customer service was excellent.

Our AC had stopped working on a Saturday evening. We sweat it out for two days before I remembered to call Choice Home Warranty for help with the repair. I called Tuesday morning and by Tuesday evening, our AC was working again. Thanks so much for the prompt service. When I purchased the warranty, I took advantage of a special promotion, and the service call which normally would have been $45.00 or more was free, and I didn't have to remind Customer Service about the deal - they brought it up first. Excellent record-keeping!

I am new to Choice and it has been an easy and pleasant experience. I've had 2 claims since joining. I have the pool option and couldn't be more pleased with the ease and expediency of how my claims were handled. I had a repair tech on property within 5 hours of making my first claim and the repair tech was notified on the weekend for my second repair and made me his first stop on Tuesday. I have three long term policies with Choice and I'm getting ready to recommend to my property manager who handles over 100 other properties. I believe that Choice Home Warranty is the company that is positioned to set the new standard on how quality home repair warranty should work.

Great service. Choice stayed on top of our problem and did a great job of following up to make sure we were taken care of. I would highly recommend them to anyone.

Wonderful and professional contractor fixed both problems in the first visit! I am very pleased. :)

Element pools came out and assessed what our pool needed and came back the next day and serviced the job. I am very pleased with the service.

My washer began making noise. I called, they had a tech out from Sears the next day. He was on time and quickly found challenge and responded quickly to choice. Choice rep contacted me within minutes of his departure and offered me replacement cost. Very helpful and great service.

Choice was great at finding a contractor for my repairs. They were fast and polite. I've had a home warranty for the last 10 years or so and Choice is the best warranty company that I've used.

After getting a claim number I called the CHW recommended service provider who set an appointment, arrived on time, evaluated the situation, called CHW to get authorization to replace the unit (which was granted), and had an installer come within a week to do the replacing. At that time, I phoned the service provider for an upgrade to solve another problem and it was completed a week later on my dime.

I was very pleased with the technician who repaired my central air. He was very professional, set up my appointment right away. My house began cooling in a short time. Very good service.

I was hesitant about calling. However, my fears were abated when Choice Home Warranty assigned the order number shortly after I called. The assigned repair company contacted me to schedule. The repair was done very expeditiously and professionally. I now have no fears regarding Choice Home Warranty as they will honor their contract. Thank you! This is the best home warranty company in the business!

My air conditioner went out on a Friday afternoon, so I called Choice Home Warranty. First impressions were good... The contractor called me within an hour. He said he couldn't get out that day and with the weekend coming, the earliest he could make an appointment was Monday at 9 AM. I agreed. The contractor was Reliable services. Never heard of this guy and couldn't find him in the local phone book. I was nervous, thinking he was a fly by night type of repairman hired by these home warranty people to get the lowest price available.

I called Choice Home Warranty on July 6, 2015 to request repair on my microwave. The person who took my order was very courteous and professional. She gave me an order number and the number of the technician. I was told to call back if I was unable to contact the tech.

My garbage disposal was leaking out of the bottom of the case. It happened on the weekend. My call was taken by Choice Home Warranty late Saturday afternoon. I got a callback with service provider information on Sunday morning. By noontime Monday I had a brand new garbage disposal installed. Fantastic service from Choice. Fantastic service from the provider, a fantastic service technician who provided the service. Having switched to Choice from another home warranty company I can say in all honesty, it doesn't get any better than this. Thanks Choice. Ours will be a longterm relationship.

We awoke from our sleep to discover that our A/C unit was not working; The first thing the next morning, we called "Choice Home Warranty" who promptly made arrangements for a Repairman to call us and set an appointment. Within 2 hours of our call, our A/C unit was back on line. I would never dream of going without this warranty again! The cost and efficiency of this service is without a doubt a wonderful deal!

When called upon to do repairs, they are fine. However, if parts are not available, they DO NOT replace the item like they tell you that they will. They only pay you the repair costs even if the item cannot be repaired. The sales people lie and tell you to pay extra for a "No Cap" policy so that they will replace the items with comparable items. But, when it happens, they claim that they only have reimburse you for repair costs. For a double oven that is $2750 plus installation costs, they paid $500. When a top of the line Maytag dryer went out and the part was not available, they paid $400. Their salespeople will tell you all kinds of lies to sell a policy. Buyer BEWARE!!!

The company arrived on time as scheduled and completed the job. Very friendly and helpful.

1 Phone call, and the A/C Problem is fixed! I would recommend CHOICE Home Warranty! Thanks!

The AC wasn't working properly. The technician came to my house and found out that it wasn't fully charged. It did what it was supposed to do. The AC works fine now. He was kind and polite.

I am a new customer and I would like to give special attention to (supervisor) Sue. My claim was initially declined due to the age of my policy, but Ms. Sue handled my claim as a goodwill gesture. Tech. Corey & Isaiah did an excellent job.

We were pleased when we had no trouble using our own pool repair company to make the repairs. Our customer service rep handled it all in a very timely and efficiently. I have already recommended CHW to many people.

Customer service was excellent when I called to open the claim. They couldn't find a repairman in our area and they told me if I could find one they would waive the service fee. I found one and they were very nice to him and agreed to pay the bill after I sent it in to them within 30 days. I am extremely happy with the whole service.

I contacted choice warranty service due to my air condition unit not working properly. I was immediately informed that a repairman would be contacting me soon. Within a hour a repairman was calling to inform me that he was on the way. Repairman completed the necessary repair in short order, which pleased my wife. The hold process ran smooth and the customer service was excellent.

The outdoor unit of my air conditioning went out on a Saturday afternoon. Called CHW and they were quick to set up a claim and assigned Get Cool A/C & Heating to my account. Get Cool couldn't get out there until Monday morning but that was ok because it was fairly temperate weather. Glad it happened when it did instead of the heat of a Texas summer. Get Cool was excellent and quickly fixed the capacitor and I was back in operation. Thanks CHW.

Waited 26 hours. AC contractor very kind, friendly and helpful. Always answered his phone.

Had a problem with my ac not cooling. Called choice at around 5 pm, heard from rms a little over an hour later. Was there within another hour, fixed the problem. Been running great ever since.

My air conditioner went out on a Thursday and because of a service provider not being available it was the following Tuesday before it was up and running again. This is a long-time and I feel it is precipitated by the lack of providers willing to participate as servicers under your dispatch which takes away much of the convenience and value of your warranty service. The service providers are from a far distance where, if more local providers were available, the value of your warranty is enhanced.

Laneisha was very helpful and so was the gentleman who called me about the repair of my dishwasher from Choice. However, I was NOT impressed with Alvic Appliance and will definitely NEVER use them. I hope you have another appliance company. The service charge is $45 and I asked the technician, Richard, if they accepted credit cards. He replied "Yes". So, I wanted to put the charge on my VISA. He called it into his boss, the owner of Alvic, and was told to charge me a service fee of $4.00 to put it on my CC. So, I was charged $49 for a $45 service fee. He did not discuss it with me or even tell me about it until I asked for a receipt and saw the charge. I immediately told him to call his boss back and reverse the charge and I paid by check. That was very POOR business on his boss's part. I will tell all my friends and Realtor Associates NOT to use this company.

They always find something to denied the claims, don't waste your money.

The service vendors are great. Far better than their competitors.

Door was repaired the very next day. They made a problem of not being able to get in the garage be repaired in the easy way possible for only $45.00. So, so easy.

Repair refrigerator. Great service... response immediate... Fixed the problem... Very satisfied...

I had a water leak that could have caused a lot of damage. Choice went above and beyond assisting me in getting it fixed. They are very helpful, customer friendly and professional. I will stay with them forever.

Service person repaired leaking tank. Fast and efficient - same day service... Fantastic.

Service was very prompt and efficient. The technician was knowledgeable.

The company recommended by CHW was no longer doing business with the warranty company, so I used a pool repair company that I had used in the past. CHW was extremely accommodating and were very good about checking up on the repair process. All of the people I spoke to on the phone were polite and helpful. My pool is now repaired and I am sending a copy of the invoice to CHW for reimbursement.

Called for a problem with my refrigerator, customer service was very courteous and assigned me a claim number and set-up a technician. Very good customer service and was very prompt. I have referred your company to other people and told them what great customer service that you give.

My dishwasher was not getting water and so the appliance guy came out. He changed a valve but it still didn't work. Then he said that I needed a plumber because the pipe leading to the dishwasher was shutting off. So a plumber came out and fixed it. I only had to pay one time and everything was taken care of.

Prompt handling of my claim. Fair resolution.

I couldn't be happier with my warranty! The day I called for a problem with my garage door opener, a technician was here in a few hours and I had a new opener within 24 hours. The technicians were wonderful, helpful, friendly and offered great service!!!

The personnel that received my call were superb. Thanks for the excellent customer service. Greg ** is awesome. The young lady that took my follow-up call was outstanding. She made contact with the vendor and assured me they would respond the second day. Truly wonderful experience.

The tech was so friendly and helpful and seemed to care.

I was very pleased with the quick response. The technician was very knowledgeable and courteous. He was patient with me and answered all my questions.

When our refrigerator was not freezing we didn't know what to do but call you for help. Within 24 hours we were back to normal. Without your services it could have cost us hundreds of dollars. Thank you. We will recommend you to family and friends.

My garage door would go down and close, but would not open. The day after I filed my claim, a contractor came by and diagnosed that the gear mechanism had broken and the garage door opener needed replaced. He talked with the Choice representative and shortly thereafter returned and replaced the garage door opener. All work was completed in a timely manner and I am very pleased with Choice's service and professionalism.

I am grateful for this company. They already had technicians in the area that would come to my home and take the project on. With other warranty companies I have had, the technicians would not travel to us. He was excellent!

It took a little while before we were able to get in touch with the contractor (Called Choice that morning. Spoke with them in the late afternoon/early evening) but once we did, we were able to schedule an appointment. He wasn't able to fix the problem right away as he had to go get the parts and come back the next day. The repair was very quick and the A/C has been working fine since.

Very friendly. Quick turnaround time.

My central air went out late Thur. afternoon. Before noon on Friday, Choice Home Warranty had arranged for a local company to come out, with only one phone call on my part to set a time. The company worked me in and arrived even before their anticipated time. (The tech even called ahead to verify he could come early). The tech was very professional and helpful and quickly diagnosed and fixed the problem. No one could ask for better service.

I've had a Choice Home Warranty since February 2015. Service is excellent and fast. Sometimes I could get same day service!! The customer service representatives are very helpful and resourceful, and they also work with you. I can always trust and believe that my new home is in great hands with a Choice Home Warranty! Don't buy a home without getting a Choice Home Warranty.

I made the claim in the morning and that afternoon the technician was there and fixed the problem. Very fast and prompt service.

Contract company has voice mail only on weekend, but did answer promptly Monday morning, and scheduled me in for next day. Technician was timely and diagnosed problem. They unfortunately could not get the part and come back to actually fix the unit for two days. Not really a huge deal.

Everyone knows that being a home owner can be costly. CHW allows me to sleep at ease knowing I have a reliable company supporting my family.

I was disappointed that the problem could just be fixed if the repairman could have just looked, he would have seen the leak, which he then could have fixed the leak. This leak test required EYES!! Instead he took a pic of where it MAY be and then left, leaving me with no a/c, and 3 days after I called I still had no a/c. I AM IN LAS VEGAS!! 110 Temp, called some else, they came and fixed in the same day. They used their EYES as a leak test. Your response of contributing to this cost was appreciated.

We have only been with CHW for a few weeks. We had a leak in our shower caused by the valve and they refuse to send anyone out. It doesn't seem to matter that it is covered in our contract. They keep trying to tell us that because the valve is controlled by the faucet, it isn't covered. They basically are using it as an out and now I have to pay a plumber to come fix it. Guess we'll be finding a new warranty company.

The company was very professional and had us up and running within thirty minutes.

I am very happy with the service. My garbage was broken. I called service number. A contractor called me so quick. I was in Jury duty, and the contractor was very friendly and flexible. When he finally got my house, he was very well prepared and got it fixed very fast. Excellent!

I am very upset with the runaround I was subjected to trying to get work performed stopping this leak. There seems to be a problem Choice has getting techs to accept jobs on manufactured homes in Indian River County, Florida!!? This makes no sense to me as there are numerous manufactured home parks in this area. I was told Bobbies plumbing would be assigned, but Bobbies said they advised Choice that they do not work on manufactured homes. I called back to Choice and was again told Bobbies would come do the work; again Bobbies refused the job. There are numerous plumbing concerns in this County but Choice cannot get any of them to work on manufactured home pipe leaks!??

I have a 2005 high capacity dryer. My dryer needed a new motherboard. Because it is an after market part CHW was great and issued me a check to cover the full cost of getting part direct from manufacturer! CHW covers even your old appliances! :)

Representatives are professional & courteous. Repair contractors are prompt & respond immediately when service is requested.

Within 48 hours of reporting to Choice Home Warranty that our stove was not working, we had a technician here diagnosing the problem professionally, courteously, and friendly. Parts were ordered and delivered within 24 hrs. We were given a return date for the next week for installation of these parts. Would highly recommend!!

Worse place I have ever dealt with. Tech was stupid and didn't show up three different times after I took off work and waited for him. He never called or nothing. Took three weeks to have somebody come out to my house in 100 degree weather with no A/C so they can tell me "We are going to fix that because it has a spot of rust on your ac unit." Have another house with ac problem. They came out and said, "It got struck by lighting. We are not fixing that house either." Not one burn mark anywhere in sight. Tried to get money back - only gave me back a quarter of what I paid. Big scam and thief. DO NOT DEAL WITH THESE PEOPLE.. JOKE.

We paid $45 to have a guy look at our AC. The warranty wouldn't cover it because they felt it was pre-existing -- a hole in the AC unit. Not sure how that can be pre-existing! Excuses to take your money and not cover you. Then we cancelled and they refuse to prorate our monthly payment we just paid even though their booklet said you get a prorated refund if cancelled after 30 days. They cover nothing!! Waste of money and time! You are on hold for a long time too. Awful, awful company!!!

The online system was easy to use and I received an email confirmation immediately. I received the name of the service provider within an hour of submitting my request. The service provider answered immediately upon the start of business hours and was able to come that morning. The provider was friendly and knowledgeable and completed the repair promptly. I had to make a call to Choice because the service provider had not received the service request the first time that I called. The representative at Choice immediately called the service provider and made sure that he had the information. I was completely satisfied with my experience.

Service was right on next day. Very satisfied.

Ceiling fans were installed wonderfully and work excellent.

Drum Co. representative was at my home within 3 hours of my call to CHW. Very professional service!

Mr. ** was excellent, he was very informative in explaining what was wrong with my air condition and took care of the problem.

I had a competing home warranty company for 6 years, and CHW offered to beat them on pricing by a considerable amount. Made the switch and now regret it as they denied an A/C claim due to "non-maintenance" of the unit. The old warranty company always serviced and never denied a single claim in 6 years. Stay away from this fraud of a company.

My husband and I purchased a home warranty two years ago with them. In the two years we have had them come out twice for repairs. The total repair cost for the two times equaled 1000, this was told to me by customer service themselves. We spend over 50 a month for our home warranty. This morning a technician came to our home to repair our Kenmore front loading dryer (the kind that sets on the pedestal drawer) and told us that they could not repair it, to call the warranty company to let them know. We were told by the warranty company they would only provide 300 because they found a dryer for 299. I had them send me the link showing the dryer. The dryer was a small, older standard dryer that would not fit our family. I also have to wait for 30 days in order to get the money. I am very dissatisfied that I pay a fee every month and now have to spend money on a dryer. That is not why I purchased a home warranty.

A/C not cooling. Excellent service provided (next day service)!

My washer machine stop working. I call CHW and they send a technician immediately, he fixed the problem. I am very happy. Thank you CHW.

Garage door opener - Technician was prompt and well prepared. Excellent work.

A/C repair - The process was fast and easy from call in to work completion with contractor.

I am extremely satisfied with the service provided by Choice Home Warranty. A lot of comments I read about home warranty companies made me very fearful of being scammed. I was hesitant to sign up for a service like this where there are so many claims of failure to deliver services. So I did my research. With the high ratings that Choice Home Warranty received it made my top 3 list.

Technician was very knowledgeable, prompt, courteous and most important on time.

The gentleman checked my AC unit, cleaned it out. Also washed the filter and suggested in a month to replace the current one.

Choice was easy to work with and Big D Service came out and quickly diagnosed and remedied the issue.

Have AC down, and Choice provide the contractor contact early next day. And the contractor fixed it on the same day. Good service.

My air conditioning unit stopped working about a month ago. It was extremely hot and humid and incidentally, I was terribly ill with an. I called the heat and air business with Choice. Within approximately three to four hours, the heat and air employee arrived and replaced the capacitor within ten minutes. My air conditioner is working as good as new and keeps me nice and cool. Thank you for your promptness and excellent work.

I have been with Choice for three years and I've received nothing but the best service from the people at Choice. My suggestion for improvement is for Choice to be more selective in the choice of contractors. For the most part they are OK, however, once in a while you run into one who leaves a lot to be desired. I also have a contract on another property and I will be renewing both very soon.

Called for plumbing issue. Plumbing company showed when they said they would and were knowledgeable and friendly and fixed issue in timely manner.

These people make up reasons to not pay for a claim. They send out companies that try to mark up repairs and report false problems. I called them for an AC unit that was not working. They sent LOCKE AC repair on APR 22 2015. The company said I had a loose wire on the condenser outside and he checked the 401a and added less than a pound. In and out 20 minutes. AC goes out again 22 June, they send out American AC. This time he tested and said he found a leak in the evaporator coil in the attic. I should call CHOICE to see when they will allow the evaporator coil to be ordered.

Pleased with service providers and response time getting to our home. Very competent. Waiting to approve a cooling boost.

We had prompt and courteous service. We had 2 of our burner switches replaced. It works wonderful now. I think we need the other 2 replaced as well but that will be another time. The service was efficient and quick. We would highly recommend Choice for home warranty.

My AC was completely down. Choice Home Warranty reply less than 2 min. after I call on the 5th of July, a holiday weekend. A technician from SP Mechanical Services reply the same day and my AC system was back in service in less than 12 hours. Thanks C.H.W. & Steve from SP Mechanical Services.

I put in a claim on Saturday the 4th of July and the garbage disposal was replaced by Tuesday. Good response time and Ajax plumbing people were very professional and very clean.

My A/C was making a loud noise. It was still blowing cold air, but I was concerned. I called Choice and they agreed to send someone out to look at it. The technician came the next morning and as soon as he heard it he knew the problem. Bad bearings in the motor. He replaced the motor for the $45 service charge, probably saving me several hundred dollars. I was happy it was fixed as I am going out of town and my dogs will be in the house alone, and now cool for sure. Thanks Choice for being prompt and having good techs.

When I called the customer service line the rep was very helpful in my response to my needs. My garbage disposal was leaking and there was a leaky valve in the area of the dishwasher. Two work orders were submitted. At that time I asked the rep "If the one company could do the required work on both items would there only be one service fee?" and she responded that if that could be done only one service fee would be required. The company that was dispatched for the disposal contacted me and set up a time when they could come out work orders. Found that the dishwasher problem was just a valve problem so they received approval to repair but a new order was done and wanted to charge me for 2 service tickets. After several minutes to Choice the second service fee was waived. I was very pleased.

The only inconvenience, the technician showed up the wrong day. I had to leave work but it was an honest mistake. The problem was fix the same day. The technician was professional, courteous and patient. (I was a little frustrated).

Great response from customer service. Got technician on time and quick resolution. Glad I bought this plan for our home!

We worked hard with Choice on a replacement cost. But it Takes too long to get a check back to get new Microwave.

Richard came to our home and fixed our A/C. Very polite and efficient with his work.

The A/C unit would keep kicking off breaker. Electrician Man repairman came and replaced the breaker and the A/C has worked perfectly since the repair.

The services went really well. The tech did a great job. He was polite and cleaned up after the job. I request to put them on my work order, if needed again. Choice Home Warranty have given great services on my two accounts.

I have had other experiences with other home warranty companies and Choice is by far the best. Every time I've called them, someone picks up right away, asks a few questions, and I'm set up. Easy. No worries. I even called on July 4th and input a claim. That is impressive.

I had to call on a Friday about 5pm about an AC that wasn't working in 108 degree heat in S. Nevada. I was assigned a claim number and provided with a company to call in my area with that claim number. Unfortunately, it was after hours on a Friday evening and they could not help me until the following Monday. Monday arrived and the company diagnosed the problem, did a temporary fix on the AC and received approval from CHW and the part was replaced for a permanent fix on Tuesday morning by 8:30 am. The only cost to me was the service call expense. Yea, thank you so much, I am cool again. It was a very uncomfortable weekend though and I did not have any place to stay. Toughed it out in 93 degree heat in my home. Whew, glad to be cool again!

We have multiple residential rentals and I have been very impressed with the response time and service from Choice Home Warranty. We don't even need a management company. I will definitely renew with them when my year is up!

Our oven was in locked position and oven could not be turned on. After calling Choice Warranty, we had fast call back from major appliance service co. Within a few days we heard from Choice Warranty that it couldn't be fixed and we were sent a check for $366. We bought a new stove and we are happy.

I called last week to get service on one of my units because it wasn't cooling my house adequately. I received a call back immediately, my call was dispatched and the service man was at my home the next day and serviced my unit for just a service fee of $45. I was quoted $400 by another air conditioning company that had been referred to me outside of my warranty company. I am a Senior Citizen and this was most appreciated by me that I wasn't told something outrageous with an outrageous cost for repairs.

Repairman showed up on time, ordered part. He came back that night at 900pm. Installed the part. My wife came home. The ac was on. We were thrilled.

I got fast and professional service when my refrigerator went out. The service company that Choice Home Warranty sent out was Quick Tech and they were awesome unlike the heating company they sent out when my heater needed repaired.

They helped with my claim in a fast, professional manner. The company they sent to us took a while to contact us. I am still happy with the service. Thanks. :)

This company uses deceptive business practices and false advertising to routinely deny claims on technicalities. It doesn't matter what you think is covered, they will find a way to avoid paying for it. My claim was on a water heater that had started leaking and in addition to water damage (homeowners insurance covers the water damage and has been a great experience) I also need a new water heater. My claim was denied because CHW only covers mechanical components? My water heater apparently was never covered, despite specifically being advertised in my coverage brochure, because it is a water tank and has no moving parts. This is a transparent ploy to deny a valid claim.

Garage door - It was very quick fix.

We called Choice Home Warranty because of a toilet stool leak. They were there fast and on time. The repair man was very polite and explained what was wrong. He called the problem in and had the parts needed to fix it on his truck. He came back in and fix the toilet stool leak and we have not had any more problems. Thank you Choice Home Warranty.

My wife is 9 months pregnant and July in the south isn't a time you want your A/C to go out. Which went out over 4th of July weekend and I was able to quickly file a claim online and was promptly sent a confirmation and informed it was assigned to a tech who was able to come out first thing the next morning to fix our A/C. Great service! The technician was very professional and made sure everything was working properly before leaving. Cool house again and happy wife!

Called CHW in the morning of 7/6/15 concerning a leakage from the toilet tank in one of the bathrooms. I was assigned a repair outfit within minutes. They scheduled the repair between 2-4 PM the same day. An hour later they called to say that a truck in the area can be available in 40 minutes. I told them that sounded great. He arrived in 40 minutes and finish the work within one hour. He was out of the house before noon. Did an excellent job.

Extremely fast in assigning a service professional to make a house call and fix the issue the same day. Thank you for making my tenants happy to be renting my home.

My most recent claim submission was handled rapidly. Unfortunately, the assigned technician was not able to resolve the problem. I called Choice Home Warranty to inform them of the situation. I was helped immediately, a new technician was assigned and an appointment was made within one day. The problem was resolved in two days. I feel that is a reasonable amount of time to submit a claim and have claim resolution.

My AC when out on Saturday morning, I called Choice. The agent was helpful, provided me with the service call information via phone and email. The Technician called later and came to by noon, fixed the problem. He was professional, I was happy.

Had a problem with the toilet. Tank wouldn't refill after flushing. Right from the start when a claim was placed, the representative was courteous and understanding in talking our claim. All the people that I talked to were great, supportive, and wanted to make sure our problem was fixed. The repair was friendly, knowledgeable, and efficient. Glad CHOICE HOME WARRANTY WAS OUR CHOICE FOR GETTING OUR REPAIRS DONE!

Choice Warranty responded quickly to each step of the process for submitting a claim on my clothes dryer. The email method that they use worked well for me because it allowed me to respond on my time so that I did not have to spend my day listening for my phone.

Choice has been great. Anytime I call there's always someone to answer my call. They also refer knowledgeable repair companies to come fix my problem. I have used Choice three times and every time has been a good experience. Thank you Choice Home Warranty.

My washing machine was very loud during the spin cycle and it was also leaking water from the bottom of the machine. I called in a claim Wednesday evening and I was very impressed with the professional customer service provided by CHW. The very next morning I received a phone call that my claim had been processed and forwarded to a local contractor. I contacted the contractor to make an appointment and they told me they were very busy but would still make time to come by and look at my washer.

During a stressful time, waking one morning to a warm refrigerator, Choice was wonderful. Their online claim form was so easy to use, and a representative continued to follow up with me until our repair was resolved. I continue to recommend Choice to friends and family. I could not be more thankful for their excellent customer service and attention to detail!

I had just switched warranty companies and had only had Choice Home Warranty for a little over a month when my air conditioner started blowing hot air. I called to put in a claim and got the standard message of a high call volume and a long wait however my call was answered in the next minute or two. Upon taking my information the agent gave me the name and number of a service technician to call. Since it was after hours she gave me the option to place an emergency call and then get reimbursed. I waited until the next day and called and the tech came out that day and fixed it. I just paid my $45 service fee and that was it. No problems. As I said I was pleasantly surprised.

Choice got a repairman out quickly with refrigerator not working properly. JB Services fixed the unit quickly and got it working until part came in a week later.

My experience so far has been very good. The only thing I would comment on is when my air conditioning broke, it took 4 days to schedule and get a contractor out to my house. However, I am not sure that is Choice Warranty's fault. Once the contractor came out they fixed the AC immediately and also noticed that I needed a fill up on refrigerant, which they gladly did.

When your A/C dies in the desert it is a BIG problem. I called the claims department at CHW and was very pleased with the concern they showed on the phone. They sent the work order to Expert Cooling & Heating here in LV. They called me back within an hour and came out that evening and replaced the fan motor. I slept very well in a nice cool house. Thank you all for the excellent customer service.

Repair person came very quickly! Very friendly and completed the job quickly too. Customer service was helpful too!

The responding vendor was prompt and very professional to his approach to the job! He had the correct replacement part on his vehicle and completed the repair in 45 minutes. My wife was very pleased with the support. He pulled the defective part and explained the potential cause of the failed appliance.

My garbage disposal went out and Choice Home Warranty replaced it with no problems.

I am very happy with the service that I received. The company that was assigned to my claim took care of the issue promptly and without any issues. We are very satisfied and would definitely recommend Choice Home Warranty to family and friends.

I bought Choice Home Warranty December 2014. I called them for the first time on June 2015. The AC was just blowing hot air. Their tech came in and collected the service fee but he said he needs to perform a leak test to diagnose the problem and the leak test is not covered by the warranty. He demanded $300 to perform the test. I refused to pay him and he left. I called CHW and they said they will not pay for leak test. I found another company to perform the leak test for $155. I called CHW and I was advised to scan and email them the leak test result, and I did. I called CHW the next day and the rep said they have to talk to the tech who diagnosed the problem before they can approve any repairs.

Great service. Thank you.

Pool pump & garbage disposal went out days apart. First it was the disposal that went. But I was in the process of fixing the pool. It had a crack in it, got that fix, then the pump went a day later. I was talking to one of my friends that made me get the warranty. I had forgotten that I had it. Told me I should give them a call so I did. They help me so fast. I didn't think it would have been so painless. Within min, someone called me right back about both items. I could believe it. I had to ask if it was me they calling. I had just got off the the phone with the warranty, and I was getting calls to setup to come out to look at both items. They fix one the same day. I felt so important, never had service like that, and I once worked for Sears, a long time ago. If I could give that a 10 star I would.

The service was excellent and the service man was very prompt and professional.

My tenant was having issues with the water heater and after calling CHW. The next business day the problem was fixed! I was able to contact Choice Home Warranty right away without any delay. THE AZ plumber was also on time to respond. I will recommend CHW to any homeowner! The service fee is also very reasonable at 45 dollars. Thank you CHW!

Very good service, prompt and courteous. Very quick and great job done.

Everything was excellent. I even referred a friend.

My pool pump failed and needed replacement. The tech have listed lived too far away and couldn't be used effectively. They thus used a pool company I use to replace the pump in a timely manner.

I put a claim in on my dishwasher that is covered in my home by Choice Warranty. Within an hour of the time I placed the claim, I received a call from the people who were hired to do the repair estimate. They gave me a date and time within TWO days of my claim. Not only was it a quick response from the repair company, but Choice Warranty sent an email with ALL the information about the repair company within that SAME hour. I had never dealt with a warranty company that moved as quickly or as efficiently as Choice did. As it turned out, the dishwasher could not be repaired, so a replacement check is on its way to my home (for the amount of a reasonable replacement cost, and I was able to find a dishwasher for that amount.)

** from Resco A/C Heat came and worked on my air conditioner. He thought he had the problem fixed so he left and then the problem started up again. So I called him and he came right back and stayed until he had the problem fixed. He was very professional and a life saver. Thank you **!

Bought the Choice Home Warranty. That same day met with an HVAC professional and asked him his opinion of Choice Home Warranty. He said not too good since they still owe him $3000. I called up Choice Home Warranty and promptly requested a refund. When they asked me why I said "Because I don't do business with companies who don't pay their bills." The customer service representative said they were contacting the regional manager and asked for the professional companies contact information. We will see if they really call the HVAC company and pay them what is owed.

Choice Home Warranty is fantastic!! Friendly people who take your call, fast and courteous service, and my microwave is fixed!! I am so impressed that, as a realtor, I am purchasing a warranty for clients of mine on their house purchase!!

Oven Repair. Quick response from Choice and service provider. Parts took longer than I would have liked, but that really wasn't Choice's issue.

Entering the claim online brought immediate response. The AC tech service was friendly and responsive to getting my AC repaired as soon as possible. The tech was knowledgeable and efficient. I had AC within the hour of his arrival.

Just wanted to say that I truly appreciate the professionalism & responsiveness of Appliance Services. Although I had to wait longer than I had hoped, once he arrived, The tech clearly knew what he was doing & solved the problem efficiently. The answering service asked the right questions initially & the tech arrived with the right part. Thank you for the wonderful service!

Had a downstairs toilet overflow when we took a shower upstairs. Called about 9 pm and before 7 am I had a contractor assigned to come look at the problem. Unfortunately they didn't make it out until almost 5 pm and we were unable to run water or flush toilets the whole day. But can't fault Choice for that.

The electrician that came from Jab Electric & Svc was by far one of the best professionals you have sent. He was quick to discover the problem. He will have to order "the condenser" and return to finish the job.

Customer service representative was excellent. Plumber may have to come back.

I am very satisfied with Choice. They sent someone over to fix my dryer. Special company.

We had our AC stop working and called Choice. They sent out an AC company. The first guy came out and did an inspection. He found the unit needed freon. Then we paid him to inspect the other 2.

Choice home handle my inquiry with professionalism and quickness. Since it was a repeat problem it was at no charge and replace by a professional and courteous company and repairman! Well done and worth it.

Excellent service from service rep to serviceman. Completely satisfied with Choice Home Warranty.

I am always disillusioned whenever I have to put in a claim & it's not accepted. However, the company that was sent out was very easy to deal with, fixed the problem asap... We had to pay but they guarantee it for lifetime. USA Garage Door I would highly recommend & ** was great!!!

I had a plumbing problem at my rental -- clogged drains. The technician went out and said because there was no in-house cleanout drain it wasn't covered. This didn't make sense to me. He said if I wanted it handled it would cost me $450, which seemed an outrageous price for some clogged drains. It wasn't brain surgery. So I called Choice and spoke with a supervisor I believe who advised me it's not covered. I said I have 3 house under warranty with Choice for 3 year contracts and I expect some consideration. Within a short period of time she got back to me and said they would cover it. It would cost approximately $250 and if I would pay approximately $100 of it, much better than the $450. The technician went out and serviced my tenant. But then I received a call from the tenant that the problem wasn't resolved. I recontacted the technician and he returned to the rental for a second time. Problem solved and I'm happy.

Leak under sink - Very pleased with the all-around service I received.

My oven control panel went out - called. They sent out a technician. He said the part is no longer available. Called CHW - they said they cannot fix it and will just send me the money for parts and labor. They are misleading in their advertisement. They tell you if they can't fix it they will replace it.

I have nothing but great experience with this company.

After making my original call for service it was approximately 15 minutes that the service provider called me to set up a time for them to come out & assess the problem. The men came exactly between the hours I was told & said they would call for verification & after they left I was contacted by Choice Home Warranty to say that all was current & that the problem would be handled. Again after that, I received a call from the service provider to say that their men would arrived to replace my garage door opener the very next day. On the day scheduled the men arrived on time & did a great job & left everything in a clean state. I am completely satisfied with the entire process & would recommend Choice Home Warranty to anyone thinking about using their services.

Short waiting time on phone. Polite customer representative. Cheaper service fee than competition.

AC Thermostat Repair - Everything was resolved quickly and efficiently. And my house is cooling much better.

I am pleased with the service I have been given with your company.

I had some issues with my AC and I called Choice Home Warranty and they send me technician next day. And now I am very much happy with their service.

We called in our claim for a dishwasher that wouldn't start. An e-mail for sent to us confirming our claim, and a technician was notified that day. He called and we set an appointment time for him to check out the problem. When he arrived, he was courteous and figured out the problem, and he notified Choice Home Warranty. Because the cost of repair on the 12 year old dishwasher outweighed its value, Choice will send us a "buy out" check to help on the purchase of a new dishwasher. We are satisfied with this arrangement.

Our AC stopped working on July 1st 2015. Opened claim with Choice Warranty at 10:15 am and was provided information of local repair company in 15 mins after opening the claim. That local company called me right away and came at 12:30 and fixed everything. Very happy with service as living in Arizona without AC in summer is tough. Thanks Choice Warranty again.

There is no way a customer would know what kind of HVAC system he has in his home (zone system, etc.). Hence, it does not make any sense if Choice Home warranty mentions in the contract that zone HVAC systems are not covered under the warranty. It would help if a representative from Choice could visit the prospective customer to ascertain the type of HVAC system and inform the customer accordingly prior to his signing up. **, the retention specialist @ Choice appreciated this and was fair to confirm that Choice would mail me a check for $150 (approx 50% of the cost of replacement of damper motor). This is really appreciated. In future, Choice representative should visit a customer's home prior to sign up and inform him of the times which would not be covered under warranty.

Only minutes after calling Choice Warranty about our broken ac, the service company called to say they would come in an hour. I had been prepared to be without ac all weekend, but they came and did the repairs within 2 hours. I slept peacefully in my cool house that night. Thank for providing reliable, efficient service companies.

The first claim experience with ** as the customer service rep was a great one. She listen and I feel went above and beyond to help with my washer being approved.

I did not accept this but after I was sold by an aggressive, smooth talking sales guy from NJ who made me pay for the whole year they acted like a car warranty company who are known not to pay any claims. They 100% sold me on this policy, claiming how GOOD Choice is than American Home Shield. I told them AHS ALWAYS found a loophole to NOT pay a claim... and WOW, the 1st claim with CHOICE and they found a LOOPHOLE. I knew it... they are all the same.

As far as your scheduling went you did a fine job, but the contractor you chose was very below average.. Web's heating and ac service. My 86 year old Dad sit here hot in the house while the ac people were 3 hours past due on their appointment without even a phone call. Had to call them and ask what was going!

My A/C went out in and around 6/25 and I called in the issue to Choice Warranty Claims. A tech was assigned from ** and he came out on 6/26. My husband was there to greet him. My husband was first told by Mr. **, he would be the one coming out to our home. However, Mr. ** sent out another tech who he was familiar with. The tech diagnosed the issue with Mr. ** on the telephone guiding him. My husband paid our $45 fee and he was told the tech had sent the information over to the Warranty Company to get authorization to do the work. The tech spent about an hour on our premises. We was told we would be contacted once the company heard back from the Warranty Company concerning authorization. Unfortunately, it has been extremely hot and we have asthmatic individuals in the home. So, we decided to stay at a hotel while we waited for some answers. Well, "NO ANSWER!"

I love it. The tech you recommended arrived on time. I showed him where the unit was. He started working and then told me what needed to be done. He did his work, he came respectfully and did his work diligently. I love it. I would recommend Choice to anyone. I am very satisfied. Thanks CHOICE.

I was glad to know both items were covered even though they each require us to pay a $45 service call. However, ** was an excellent representative that told us what to expect in with each claim. She walked me through on the phone what steps to take next and reminded me of the $45 fee per claim. I am very satisfied with the refrigerator guy and today we will see what the garage door opener technician has to say.

I am a Broker/Realtor at Keller Williams in the Woodlands. We have 450 plus agents in our office and sell a home warranty on ALL transactions. I personally bought Choice warranty last year since one of the realtors in my office thought they were a good company. THE WORST I EVER. I own 7 homes and these people pay for nothing. Our AC went out on my home. Choice warranty send out one of the AC companies they use. A few days later, I was notified that the item was not covered. The evaporator coil needed to be replaced and not covered; we spend $1800 to repair it ourself and paid for it. It has been about 1 month later and the compressor went out on the unit. We were told today, since the evaporator coil was leaking about a month ago before we replaced, they cannot pay for the compressor since it MOST LIKELY was caused by the evaporator coil.

**, the plumber, was on time, courteous, expedient with his repairs and friendly. He had an assistant that made the work go really fast!

First time calling for service, the service rep was excellent and the company they contacted to clean my drains was very very good. The guys were excellent, friendly and explained the whole process to myself and wife. I was with another company before and their service charge was always 75.00, now I only pay 45.00, well worth the monthly fee I pay. Oh and the other company I had was more per month too.

The message was received quickly and a tech came out. The pool pump was not working properly. The problem was diagnosed and fixed in no time. The tech was professional and polite. The company gave us a detailed description and was paid the amount of a service call. This is great and our pool is bright and beautiful blue again. Great Service!!!

I was really pleased with service. The technician ** was very pleasant, prompt and knowledgeable of his job. Much thanks.

Choice technicians tried several times to fix the range. When they could not fix it they provided me with the value. Their service was excellent and they honor their contracts. They also were excellent at accommodating my schedule.

My central ac unit quit cooling. Got same day service and ac is working again.

All went well. I'm happy.

After reading all the positive reviews, I decided to switch over to Choice Home Warranty. I spoke with a sales rep, outlined my current coverage, & added extra coverage for my pool. When it came time to get my pool repaired, they informed me I didn't have salt water pool coverage, which is extra, even though I was quoted for one, and I am paying extra for pool coverage. Apparently this is extra extra coverage. She then stated that it wouldn't cover the salt cell generator even if I had it. I would have to wait until next year. I was then transferred to a manager who informed me they don't even cover salt water pools, which is not what the sales reps will tell you. I called back to a sales rep just to see if I could get a quote with salt water pool coverage. He explained they do have it, it's extra. I am THANKFUL I can cancel this coverage and get a better company. Be REALLY careful if you have a salt water pool as you will get this run around like I did.

I had a quick call back from the repair company and fast appointment date. The repairman came on time and fixed my ac unit. There is a leak in the unit that I will have to deal with some time, but I just wanted cool air!

Very disappointed with service, I would like to have my $1050 refunded.

Keep doing it like you are. It was a very professional. I would tell anybody to call CHW. THANK YOU.

A Z Plumbing replaced our bad garbage disposal quickly, cleaned up the site, took all the trash with them, and all is working well, thank you.

I was pleased with my service so far! I called a company to come out because they didn't have anyone in this area yet but that was ok. I called someone to come and take care of it and I faxed in the bill. I had a check come back to me in no time!

I had a claim a year ago and come to find out they never paid the company that did my work! Now that company has filed a lawsuit against me! I have made several phone calls and have talked with ** from customer service via email only because she refuses to call me! I keep getting the run around! I would rethink having their warranty service!

Very short hold time when calling in for repair. Contractor info that was sent to my email was posted as soon as I got off the phone with the representative. I was very satisfied with that portion of the process. This was on a Saturday evening. I called the contractor and got their answering service who I gave the information to. The contractor called me back Monday morning and scheduled an appointment for that afternoon. Technician arrived on time and repaired our air conditioner within an hour. Very pleased with claim.

Another one of those cheap company, who attracts people with economical rates, however, you will end up not getting peace of mind at all. It is probably one of the worst insurance companies that I have to deal with, reflecting almost no care for customers. Totally unprofessional and always trying to find ways to decline your claim.

AC work - Nice job, very responsive. Thanks.

Had a power surge which damaged the unit - CHOICE was on the ball, sending Tech One to my assistance - had to order and replace parts, though the process took a few days - was well pleased.

I strongly recommend future people to not subscribe to the services of Choice Home Warranty. I just got done dealing with my first claim which was an evaporator coil on my AC unit. They claim they cover this however, their response is that my copper tubing is rusty and so won't be covered. This is after I brought in a 3rd party to review the repair. Their representative came out. Didn't even go into the attic to look at the unit. Just said it was a leak and I would have to pay him by the hour to find the leak through leak testing one line at a time. I brought in a 3rd party HVAC guy and he went into the attic and looked at the unit and said, "Well, the leak is right here! You need a new evaporator coil unit." I had to pay for that visit as well.

I recently had two service orders. Both vendors were extremely polite, punctual, and reliable.

AC unit fixed quickly. I file a claim and the service is quickly done via partners. Happy with the results.

Scheduling a repair was easy and the technician, ** from Power One Electric turned up on time and did a fantastic job. Very neat and clean job. Highly recommend that company.

The first two companies you contacted to provide service were not available or did not show up/refused to provide service. Elite did show as promised and did a great job getting the air back on. Choice did a great job seeking and finally finding a reliable service agent.

We purchased a Choice Home Warranty with our pre-owned home believing that we would be covered for unforeseen issues. Our AC unit began to fail. That's when the reality of the warranty began to surface. The evaporator coil had a leak. After submitting all of the documentation, they denied our claim due to "poor maintenance." They said because rust was present, our claim would not be paid. The pictures showed that the coils were clean but frozen and wet due to the leak. What came first: the leak or the rust from the ice caused by the leak? It was a no win conversation.

Came out and fixed ac. Works great. Thanks.