Choice Home Warranty Reviews

Very informational and easy to sign up, will definitely recommend to others. Has a wide range of coverage for appliances and home systems. I was given many options for extended coverage. Many home warranties do not have those options available.

CHW isn't a warranty at all. They just take your money and deny claims. Horrible company. I wouldn't recommend it to my enemies. They are not a good company. They came recommended but I am recommending that all my friends and family switch to American Home Shield because CHW won't cover your claims. They aren't in the warranty business.

I left a message on Francis's telephone and sent you all 2 emails to cancel and return the money to my credit card. No one has contacted me back and the charges is still on my card. Call me! The customer service truly sucks.

I have not had a working Freezer since September 29th and it is still not fixed. I would not recommend your company because how long it has taken to fix it. It would be great I could have set the date and time which would work better for my schedule but you all just send it out with no regard at all. Then since July you up the service call fee without a email to explain why.

Super fast service. Filed claim late on Thursday evening and service was scheduled for Friday (the very next day). Excellent technician, very professional and knowledgeable. Couldn’t have had a better experience. Technician had part in vehicle and Choice approved so could be repaired immediately.

Latasha was very helpful, informative, professional and considerate of my needs. She will definitely be recommended to my friends, relatives and acquaintances. Your company was recommended by a friend, however, she has never had to call on you for repairs.

We recently purchased the Choice Home Warranty after our Sears Home Warranty had expired and based on the television ads we had seen we chose this company. Several weeks after the purchase, our dishwasher, during a normal cycle operation, malfunctioned and the rotating sprayer which was made of plastic, came loose during the wash cycle and fell off the supporting arm and onto the heating element. The heating element obviously burned into the plastic, melting it and also ruined the heating element itself. The dishwasher is several years old and has functioned properly through hundreds of wash cycles. It became apparent that the malfunction occurred from years of use of a plastic part and it had worn out.

The number of calls I got for renewing was out of control. I told multiple individuals that I have the offers and will decide and call back. I still received calls just about daily, if not multiple per day. I appreciate persistence, but this was a bit excessive.

This is truly a fraudulent company. They upsold me to a six-year contract. Their marketing convinced me they were a great company. My first claim was a very simple and inexpensive repair to a heat circulator. Their technician was clearly motivated to find a pre-existing condition. They wanted to take my service fee and never return. Claim was denied, until I could easily prove how ridiculous the finding was. Technician then refused to complete the repair. So I’m out $65 with no apology.

They came promptly at 1100. They were very pleasant and knowledgeable. Would highly recommend them. My sink works great and they cleaned up any messes they made. Please keep this company as a provider for Choice. Thank you for great service.

This was the easiest purchase I have ever made. My Salesperson was very knowledgeable. In fact I purchased the 5 year plan which is by far the best deal for me. I talked to a friend that has another home warranty. I have the best deal thru Choice Home Warranty.

I submitted a request on Friday, 10/2. A tech came out on 10/6, but did not touch oven. Stated that his orders was for stove top. I submitted a second request on 10/6 and called and spoke to a rep. I was told that someone will be out on 10/8. No one showed up. Checked E-mail and it stated that no one would be coming out. I called on 10/8, and finally I was given a new date, 10/9. Finally a tech showed up and repaired my oven. I am not happy with the time it took to finally get someone out. I am satisfied with the work.

I just made a claim and the rep was so nice. Can’t say about the service because I would not know until someone shows up and resolve the problem but customer care by filing the claim was excellent. I would be able to say good things about the coverage once the service is done.

Daniel was awesome! He arrived early in the projected time window which was great. Respecting COVID he wore a mask, assessed the problem, got authorization and fixed the issue in less than an hour! He was courteous and respectful. Such timely and personable service is very rare in Las Vegas!

I’ve had Choice for about a year. I’m renewing it now just because it’s more cost-effective however they are very expensive and it takes a while to get some out to your location. No discount or anything for renewing and my call out fee went up 65 dollars.

We were very please with your services. The technician was dispatched immediately and his service was flawless. We had a new garbage disposal in just a few days, considering that it happened on a weekend! We highly recommend the company and the local technician, too!

My claim was denied without explanation. Air Zone A/C nor myself has received a call from CM Lydia ** who was assigned. I only received an email stating she would try to call me. I have left 10 messages, However it has been 5 days of 95 degree heat and sleepless nights. I have spent $2600.00 to Choice on policies only to receive very poor service.

This was a frustrating experience!!!! Everyone I talked to was very nice and willing to do whatever it took to solve the problem. The frustrating part was how long it took to finally talk to a case manager to finally resolve the issue! The original amount to replace the dishwasher was ridiculously low and in order to get the replacement cost more in line with a new dishwasher I had to talk to a case manager!!!! It took forever but I was able to get a more reasonable settlement although not what I was expecting.

I think Choice does a great job with repairs. Not so much with replacements. So far, I have paid for a sump pump because it pumps water from the washer and a hot water heater because the inner liner couldn't be repaired.

Was given bad info concerning my policy which cost me $385.00 instead of the $60.00 I thought I had to pay. After I called and was on hold for 18 minutes, I pressed 2 for a callback and never got the call.

The service people were not serious nor professional. The appointment was scheduled for 11am-3pm, they called me the day of at 7:30am for them to show up at 8:00 am. I disagreed because I had already planned it with the tenant. They said they would come at 3pm. They never showed up despite me waiting for an additional 15 minute time frame. I called and the voice mail picked up. Very bad service. I am totally disappointed and now I am looking for a more reputable Home Owner Warranty company.

Fridge starts delivering water from dispenser and stops. Mr. Alphonso ** showed up earlier than the time arranged but called first. He was outstanding. Love his customer service and his attitude. I would use him again without hesitation. I am very please with Choice home warranty. I have used other home warranty companies and they cannot compare to the wonderful responsiveness I have received with Choice Home Warranty.

Isidro with Universal Repair was great and very helpful. He did a good job and communicated all of the things that I would need to do for next steps. Universal Repair in general was very prompt and responsive, and the follow-up afterward was quick.

While I appreciated getting the information that was given to me regarding the plan and cost, I have never been spammed with so many calls by so many different people at one company before. My phone was literally ringing multiple times every hour by 3-4 different people! And even after I took the 3 year option and made my full payment, 3 days later I am STILL receiving so many phone calls, voicemails and emails from different people about my account. It almost feels like collection calls and it’s definitely invasive and completely unnecessary. That alone is enough to turn someone off of your company completely and that “customer service” model should be changed immediately.

I have worked with a different home warranty company in the past and they have NEVER rejected a claim. Now that I know Choice does this I will go back to the old Warranty company. I chose Choice because it was more affordable. But I guess you get what you pay for.

The technician who came to investigate the issues with our Washing Machine was prompt, friendly and quickly diagnosed the issue. The repair will not take place until next week, but I am not concerned about his ability to repair it accurately and quickly. I was also grateful that he showed care by wearing a mask.

My serviceman was on time, extremely knowledgeable, very fast to diagnose my problem and was very professional. I was very impressed with the technician’s work. I have several policies with CHOICE WARRANTY and have had quick responses to my claims and have all the issues resolved professionally. I would recommend this company to others. I have had another warranty company and was dissatisfied.

The HVAC technician was friendly and professional. Bravo on selecting him and his company and as you state in your, OUR, contract, this is what you do. Get better at paying for the claims after the technician states what is wrong. You failed at this. The customer service informing me of the failed coverage was fine, the person was friendly and professional. CHW, its technicians, its warranty review department, someone up higher failed. They (the HVAC company Newman Heating and Air) performed perfectly, CHW, you have failed to perform.

The washer leaks at time and makes a banging noise. It is a Kenmore unit. It don't do it on every wash. We want to fix it before it gets worse. We thanks Choice warranty for all that they have done for us.

My garbage disposal was leaking water, so I called Choice home warranty and they had somebody come over next day and replace the new one, he did very good job, I am satisfied with the service, fast response and professional, thank you.

Had a issue with my air conditioner and after filling out the claim form online, the next day a contractor was at my home. After detecting the problem and ordering the part and getting approval from Choice, they were ready to repair the next day. Can’t wait to Run the unit a few days or weeks to insure The problem is totally resolved. Very satisfied with Choice as my home warranty company.

My first phone interaction with Ms. Kaylee ** was quite pleasant. Ms. ** is highly knowledgeable, patient and communicative. She explained how the service works in a concise and professional manner and promptly answered all of my questions. Thank you for your time.

To start with the plumber from OSP was prompt, removed his shoes, looked at the toilet seat as it had come loose from the floor, fixed it, checked my shower and tightened the handle. He was polite, courteous, professional and pleasant. Left me feeling very good about the repair.

Brian did a great job of assessing and recommending the needed replacements. He was efficient, courteous and professional. He went out of his way to make sure the correct repairs were made and talked me through the use of the new door. He even called me when he was not going to be here at the scheduled time. I would certainly recommend him again and again.

I'm very disappointed with this service. I never received anything in writing however the salesman advised me when I questioned and wanted verification that if something was not repairable it would be replaced. I questioned the replacement and I was advised it would be replaced with the same or equal quality item. My washer broke down. I had a Maytag commercial top loader which averages between 700 and $1,200. I was offered $299 which I refused. They ended up coming up a little bit however it did not cover the cost of removing nor delivery of a new washer and it did not cover the cost of installation and it did Not cover the cost of an equal or equivalent washer. I told them that I wanted them to replace it as I was told if it couldn't be fixed it would be replaced by them!!!.

My A/C went out on a Sat. night. I filed a request, waited but heard nothing. The following day I filed again. Still no response from a technician. Was then sent an email saying I could go outside to find my own service technician, submit bills for reimbursement. Never heard another thing. Called a repair company and found out that my motor had burned out and the fan snapped. He did the repair, I paid the company, and then started the process of reimbursement.

My sales rep Troy ** was kind enough to walk me through the policy coverage. He was very polite and knowledgeable about the coverages and benefits of being a Choice customer which having my home warranty through a different provider for the past 4 years I was somewhat familiar with the services provided. But the other company failed me this year with a dishwasher issue I had. Being a 1st time customer the years to follow will be the test of your company's service and value to me as a customer and as a general manager for over 30 years I am fully aware that quality, service & caring are the only thing that separates most businesses from others and these things have to implemented through your company, staff and service providers especially subcontracted ones. Otherwise you will lose the customer unless they are looking for cheaper price over quality of service and in that case you get what you pay for. Thank You, Jack **.

The stove was not repairable. Quick resolution but not enough to cover replacement cost. I am disappointed with that. Service was quick and easy as promised. It was easy to make a claim. Not like this review form which will not go through.

Looked for reasons to deny the claim. Even the water heater is an appliance and covered under the contract. When the water heater malfunction and does not provide hot water this is called malfunction and should have been authorized to replace it. I paid for its replacement and labor. The tech from Raydon tried to scam me by saying he can get me hot water within an hour if I paid him $1300. I said no to the replacement. I rejected his offer. His report was a sham to result in denial and as such be forced to pay him to the do the job.

The tech was very efficient and repaired the starter/door problem on my dryer so that I could finally finish the laundry. I do appreciate the service. This is the first time I've had to use my Choice Warranty so didn't know what to expect. I was very pleased.

Dishwasher problem was fixed = water drainage. Plus there is additional plumbing problem connection under the sink ++ water leakage. The Appliance Repair specialist - Dishwasher- couldn't fix the plumbing problem. New claim number is **. For plumbing problem. Under the sink we have non stop water leakage. ++++

We had our home rekeyed. You guys were quick to respond and the process for scheduling service was easy and uncomplicated. I would recommend Choice Home Warranty without hesitation! Shane, the gentleman from Lonestar Locks represented Choice Home Warranty very well. Thank you for such excellent service!

I'm very disappointed with my Choice Home Warranty. Nothing seems to be covered within in the policy; I've submitted two claims within the past 2 weeks, neither were covered, even after appealing a claim. I DO NOT plan to renew this warranty.

Tasha was very informative and helpful. The service I purchased sounds great, cannot wait to review the policy. Tasha was able to get me a great deal. She was very professional and courteous. I was not looking for a home warranty but could not pass up this deal.

Very satisfied with the overall service. The time to process the claim was fast. The technician was on time and showed to be knowledgeable, taking care of the problem in a very timely time. I will definitely recommend the company.

Very pleased with service received. Choice was very professional and helpful in the handling of this claim. Anthony’s Appliance Repair were amazing and fixed my problem quickly and professionally. Highly recommend. Choice was definitely the right CHOICE! Do not hesitate to choose them for your home warranty company.

From the calling in to get my washer repaired I have absolutely no complaints. Customer Service and the Technician were very professional and friendly. The technician was very knowledgeable and repaired my washer in no time. I will certainly recommend Choice Warranty to my family and friends.

I've been with Choice for a few years now. I've experienced a few bumps along the way. However, the reason I stay is when I tackle these bumps with the team, they listen, engage in a reasonable debate and provide a fair resolution. I'm happy with Choice at this time. Thank you.

The technician was very professional and courteous. He diagnosed the problem and said he would have to get approval to repair the problem. The claim was denied. This is the third consecutive claim that has been denied by Choice Home warranty. I wasted 75.00 AGAIN and the problem was not resolved. I will NOT BE RENEWING!!! Very disappointed.

The technician didn’t at first see our leak problem with our ice maker. Most technicians would have packed up and left, but he listened to us and found the issue and stayed until it was resolved. He was also very prompt with the appointment time.

After I received my package I had questions so I called back and my rep’s supervisor spoke with me regarding the issue I had with the policy. He promised that he will email confirmation email about what we’ve discussed to me within 30 minutes but did not send the email and cannot get in contact with either one of them.

This warranty is great as long as you have something go wrong that is covered. There are a lot of pieces and parts that are not covered. When we lived in Las Vegas I loved Choice Home because when we filed a claim we had a repairman there right away. Now that we live in rural Oregon, hard to find a repairman. Having said all that, if you are not a handyman trained in all repairs then get this warranty, it really is a good deal, you save a lot of repair money!

Instead of trying to provide an honest service to people this company tries to offer everything, but in their terms they add so many ways for them to claim it's not covered. Whether it's "routine maintenance" or pictures showing some dirt on the appliance they will say that's the reason it's not covered even if the repairman who actually shows up to fix says otherwise. They will fix small claims no problem, but once you have a real issue that's when they start their fake "it's not covered because" excuses and loopholes.

The technician was very nice and efficient. My only reason not to give a 10 to Choice Home Warranty was that I had no say in when my technician was scheduled and it was a 4-hour window that I had to be available for during a work-day.

I have been pleased with the services received from CHW and the contracted vendors who make the repairs. Requesting service is easy and I receive a response in a very reasonable amount of time. I have recommended CHW to my family and friends.

Only needed to be reset, no repair was required. Furnace was running and we had a power outage that tripped the high limit switch. I thought this was what was wrong with the furnace but I could not find the switch. The repairman listened to me and found the reset for the high limit switch and reset the furnace, he also showed me how to do this. If the high limit switch trips again I can rest this myself.

Was very please with Choice Warranty’s acceptance of my problem and got it repair/ resolve. Waiting for check. Thank-you for your quick response. Had septic tank pumped out and septic pump went out and you were Johnny on the spot????

I was pleased with how fast my one claim appeared to be processed For my washer. The technician once found did a great job, was on time and professional. My second claim for my oven that is not working however has not been handled as timely. I still have no date for a technician to come and look into that repair.

I will not be renewing my contract. When an actual appliance goes out Choice Home Warranty does not pay anywhere near fair. For that reason I am returning to American Home Shield. Dishwasher broke and my offer was $170 to replace it. Their response was that’s wholesale price they are giving me.

I was convinced to purchase a 3 yr pkg and it sounded like a good deal. I put in my first claim for my oven and CHW scheduled a repairman within 30 minutes of entering the claim. The repairman was going to replace a part and then said the oven would be replaced. Right away an offer for $349 was given. I had declined on 9/22 and was not able to connect with the case manager until 10/14. I understand the Covid situation, but there were too many emails and phone calls to finally discuss the issue. Seems better to repair than replace. The offer might cover 1/2 the cost of a new one. She was able to increase the offer, but there will definitely still be a large out of pocket cost. The service to put in the claim, appointment for the repairman, offer on the replacement, contacting other areas in hopes of getting the case resolved were all quick and I was impressed with that part. Hopefully my 2nd experience will be better.

Choice Warranty handled my claim in a fast and efficient manner. Within 24 hours a service rep was at my house and fixed our air conditioning unit. The service rep was courteous and very knowledgeable and told me everything that he had to do and why. I would definitely recommend choice as a home warranty company.

We were given prompt notification for appointment and a courtesy call the morning of the appointment to let us know that the technician was on his way. Kevin with A1Services was well-skilled at his trade, clearing our line within 30 minutes. He was courteous, clean, and answered all of our questions. Thank you Choice!

I wish your company were as fair as you want me to be. I've had other warranty Co's before, but have never had them deny more than they would cover. I wish I had never heard of "Choice." Unfortunately I was talked in to a 3 year contract. At this point, I haven't asked for much, but have had more claims denied than approved. Down to the point of not even covering 1 pound of freon. It's obvious what I was told by a "sales person" on a phone call was not completely forthcoming. And unfortunately for me, I was too trusting and didn't carefully read the contract when it was sent. If I could go back, I wouldn't sign up again.

I was very well pleased on how you treated me. I would recommend you to all my family and friends. And the company that you got to fix my heat and air they was very good also. Again thank you so much for being there for me. I am so thankful for people like y'all.

The service was good. I did not have problem putting in my claim. I got an appointment in a few days. The servicemen were timely and they took care of my problem. They wore Mask which I appreciate seeing the times we are in 'cause I do worry about COVID 19. Thank you.

Salesman was professional and knowledgeable. He seemed to have my best interest and worked to comply with my request. In additional he patiently went over the coverages, and answered all my questions. I would not hesitate to recommend. He exceeded all expectations.

This claim process was quick and was taken care of by Choice Home Warranty. They responded within a few hours of the claim and had an appointment scheduled. I was also able to change the to the company that I preferred which made the experience great.

Still not working, fixed some things ran for 20 mi. then shut off again. Young man that worked on it was great but not fixed yet. He said he has contacted you to get a ok to continue with it. Not happy.

I'm think the process of having an appliance replaced takes entirely too long. I had a dryer replaced with similar results. I put in my claim on 9-25-20. The replacement didn't take place until 10-12-20. That's too long to be without hot water, and you shouldn't have to have it classified as an emergency to get faster service on that appliance. When you buy coverage they make it seem like they will replace it with only the service call fee ($45) free of charge. And they don't mention the fact that you still have to put in money on your new appliance. I had to put in $395 on the water heater. I could have purchased a water myself and put it in for less. If I add what I paid for the agreement.

When I filed my claim, CHW responded immediately. The company they scheduled to repair the unit (Comfort Air) was the best I have ever dealt with. They were total pros. They identified the problem with the a/c, explained what caused the problem and how to keep it from happening again. CHW is the best.

He was very good at his job. He did not wear a mask. It took only about 30 minutes in total to complete the job and did not hesitate about what product he was going to put in. He showed me the part that was broken before left.

Still waiting to hear from representative to discuss claim settlement for replacement. I was told that she would be contacting me within 24 hours, that was on 12 October 2020. You offered me $204.30 which falls far short of the replacement cost for the type of microwave I needed replaced which according to online pricing from Sears is $309.90. I have purchased a new microwave from Lowe’s of a similar design, size and model but of a different brand which cost me $278.31 which I consider to be a fair replacement cost as it is certainly lower than the one from Sears like the one which needed replacing.

We just purchased a plan. Have not used it yet. Hope that when we do use the plan we will be satisfied and want to extend it for subsequent years. You make it difficult to do as asked. At this time we are only out the money we paid and have no idea as to how good the plan is.

Arktikos A/C and Heating is an excellent company that provided amazing service. Santana was very professional, informative, and took his time to figure out the issue and repairing the problem. We felt that he was honest in his assessment and followed up to ensure that everything was in proper working order. Definitely would recommend.

Was not happy with the other company and looked to change companies. Your representative, Marcus was very friendly and professional during our conversation. We reviewed prior coverage to ensure this plan was the same. All looked good. Very pleased with the service.

I have waited 5 days for a tech to check my washer. Monday Oct 12, 2020, a very nice man diagnosed the washer and advised I needed parts and they were in the warehouse. Today, Oct 14,2020, I was told the parts were to be mailed to my house. I need to know exactly when and what Choice plans are to repair my washer. Your prompt attention is requested. I cannot wait forever, ASAP is needed. Jelane **

Signed up for a policy with a sales representative and add my hot tub as an additional. After reviewing the policy I noticed it didn't cover above ground and I asked the sale rep and he assured me it did. When I questioned him further he transferred me to customer service where the lady told me it did not cover it. Seems they tell you want you want to hear to make the sale.

My experience with getting air condition parts installed was long drawn out and taxing. The first part to go was the condenser. It took 2 weeks for its delivery. Upon the specified delivery date, the service tech waited 4 four days to install although he had been given a delivery date and it arrived as indicated. The condenser did not cool after installation. The tech made 4 more trips to try and adjust its temp. By the 4th day, he discovered that the evap coil needed replacing. A complete diagnostic should have been initially done and would have revealed that both parts were defective and needed replacing.

Finding electrical issues in an older home. Found one and corrected it. That one could have very easily caused a deadly fire in my home. Serviceman was polite, efficient and neat. He did not hesitate to seek further advice if he felt it was needed.

Tech was very professional and did not waste any time locating and fixing the problem. Yet he took time to answer any questions and explaining exactly what parts needed replaced. I highly recommend Integrity Heating, Cooling and Plumbing. I hope if I ever need a plumber that this would be the company chosen for my home from Choice.

Competent and professional technicians were sent for service. Arrived on time. Practiced safe and social distancing, along with courtesy and timeliness. I was kept informed as to the appointment time and any updates or changes to the service. I will continue to use Choice Home Warranty for future issues as they arise.

My house experienced toilet leaking, this is my first time to submit a claim. The whole process of claim submitted was smooth and the service team response is punctual and professional. I haven't experienced the actual quality of the service yet but the support service is really good. I wish I would continue to experience high-quality service all the way to the end.

Just signed up and so far so good. It seems that the value is better than other companies. I cancelled American Home Shield because of coverage, they wouldn't cover my ice maker and cited it was because it was a Samsung and they are known for bad ice makers. I hope these guys treat me better.

Extremely satisfied with Choice Home Warranty. Agents are patient, professional and extremely helpful. They took the time to listen and resolve all my concerns. Did not feel rushed nor did I have to wait for hours on the phone listening to elevator music.

I was very pleased with the results as always. The technician was fast, friendly, safety measures taken with COVID-19 and very professional. I would highly recommend CHOICE and the companies they team up with. They always worked around my schedule.

Your agent, Nia **, was polite and knowledgeable. My complaint is that you will not send the contract for me to review before I pay for it. I have been with two other home warranty companies over the past 12 years and am not happy with their service, especially, long wait times to talk with an agent and in receiving reimbursement for paying for repair services.

Keeping it Cool dispatched serviceman out 4 days after initial service request. Diagnosed in a timely fashion. Repair and approval of repair took until 10 Oct 2020. Part was less than $100.00 and available at local distributor. Could have been picked up same day as first diagnosis and repaired same day according to technician. Approval from CHW was the cause of delay. Solid repair job. Dryer works very well..

Furnace was not turning on. Technician was very thorough with his procedure to reset everything back to normal. He was clean and picked up after himself. The furnace seems to be operating normal now. I am happy with the outcome. I would recommend him to a friend.

Technician come to unclog my drain but was not able to do so. Very good technician. Good attitude, clean, very nice, extremely polite. He called Choice warranty for me to get another technician scheduled to do the job he could not do. I thank you very much for sending that technician. Thank you.

I am very unhappy with the way my first experience has gone with Choice Home Warranty. After several attempts a technician finally came to my home. The Tech was great and very professional so as of now things are great.

Excellent experience. Order was placed with McCaw next morning. Arrived on time. Evaluated the problem quickly and received authorization within 30 minutes. Blower motor was replaced within 2 hours including drive time for the parts. Eric was polite, professional and the work was professional. Would highly recommend both Choice and McCaw Heating and Air.

The guy from 'Nick's Service' came in on time and put booties on and I went to look at the check I had written, and all of a sudden the garbage disposal purred like a kitten, (so to speak)...and he said that the blades were stuck together...and he got them free! And that we could not have been able to do that. I did ask if I still had to pay him, and he said, "Yes!" As he was leaving he was polite and said, "Thank you!"

I file a claim last week (10/08 or 09/20) for my freezer. I was told that it would be between 24 to 36 hrs to hear from a technician. As of today (10/13/20) I have not heard anything from any technician. If I don't hear from a technician by tomorrow, I will have no alternative but to seek service from another provider..

I will accept your offer of $900.00 on the replacement of the parts on the air conditioner. This could’ve been resolved in a peaceful manner. If I had not gotten the runaround. I was very patient and feeling sick at the same time. Hopefully I will not have to go through this again. Thanks.

The folks that came out to the work were great!! However the Choice warranty protocols are awful. I call in for a repair and immediately the folks on the phone are trying to sell me another year. And it’s near a 20% increase from this year-very disappointing - I am probably moving to another home warranty provider unless the next year rates are more commensurate with CPI increases.

Your technician was professional, very professional, soft spoken, completed what he needs to do in a prop manner But I am disappointed in the company. I turned in my claim on the 14th of September and the technician informed me that the part had to be ordered and when the part came in I would have to contact Choice Warranty. No one from choice has called to even inquire about this. I am a 66-year-old lady, disabled and have my washing machine down this long. It is very disappointing. Thank you. I give your technician a hundred plus where customer service is complete but I am disappointed in your company.

Had an issue with my garage door not being able to go up or down. So I gave Choice a call to see if it was covered, which it was. The person who took my call took down my information and explained everything very well. It was within a couple of hours I heard from them telling me who was doing the work.

I am very impressed with the customer service and the ease of explanation of the product and the way it works, I just hope it's that easy if and when I have an issue. Out of all the services that I have reviewed this one seems likely to be the best. I am a former member of another plan and it was not good for me or my family. I never used this service but I got negative results from my family about the services.

So far, all seems fine; however, I can't rate the results yet. I will be glad to rate the overall experience when we have reached a conclusion. Obviously I would like to have all work done faster; however, a dryer problem is not as critical as other problems.

Technician said Choice would not pay for outlet pipe problems so we had to pay $45 for his visit and $65 for him to fix the outlet pipe. Just another instance of where Choice won't pay for common problems. We don't even know how the pipe got constricted. Where does it say our problem is excluded? However the technician himself was excellent.

I called in the order & then started getting messages that someone was on their way. I tried to reply, because I had an appointment elsewhere that I could not get out of. I think it would work best for everyone if the company called to set up an appointment rather than just coming by.

Was easy to locate my policy number after not having it with me. Was easy to define and request my service. Got a call back within hours from Technician with my appointment. Got emails from Choice with contact info and appointment details. So far so good, couldn't have asked for anything better.

The repairman was friendly, on time, efficient in evaluating the issue and took care of replacing the garbage disposal in a short time. He also gave me some additional maintenance instructions. He did not leave a messy worksite. Really appreciated him.

Called for service on dishwasher that is not working properly.. Customer service, BEN, was so very pleasant and professional and very prompt to order service. Asked all the right questions so there will be no misunderstanding or questions for the service people when they call for an appointment.

This was a terrible experience. Then we ended up having to pay for it ourselves because you denied the claim. I will be disputing this but don't have much hope. It cost us over $400.00 and we are on Social Security.

Did not have the funds today to get it done. Adam was amazing and patient. Will definitely sign up this weekend if my card failed to process. I left AHS due to the lack of customer service. Hopefully Choice provides a better experience.

Frances was not honest with me!! I demand a refund!! He lied...then I was disconnected THREE TIMES and I’m still fighting to get this resolved!! You misrepresented your company and its policies. This is THEFT!!! I want my money back!!! NOW!!!

My garage door opener stopped working and was frozen in the up position. I was able to speak with a live Choice rep in person quickly. After we hung up my husband and I kept trying to get it to work. It finally did so I canceled the work order. I was very pleased though how easy it was to put in a claim. Much different than my previous home warranty company.

I had an emergency plumbing issue on a Thursday. I called and got the call center. They found a plumber to come and set the appointment for the following Monday. I told the gentlemen that would not do. I need the leak stopped ASAP. He told me that was all he could do. I called the sales department who transferred me to a very nice lady at a different office who set up the appointment for the next morning and all was resolved.

Lucas was great answering my questions and helping sign up for the program and reassuring me that all my appliances would be covered as opposed to my previous program under Black Hills Energy who was horrible. They used every loophole possible to not cover you. Lucas reassured me that I would be taken care of.

Garbage disposal was non operable and I called Choice for a work order. Appointment was set for a technician to come in the 48 hour period. Technician did a great job diagnosing the problem and installing a new disposal in a timely manner.. Choice was quick in responding to approving the work to be done. I was very satisfied with the whole experience with Choice and the technician.

I was pressed for time when I called for assistance. The message said they were experiencing high call volume, but I was able to talk with a representative almost right away. He was able to assist me in correcting my online work order. Very pleasant man with good customer service appeal. Thanks.

The process to replace the AC has taken more than a month, too long, totally unexpected, many of the calls are not returned. I call the customer service almost every day (called yesterday also) and am told that someone will call back and 8 out of 10, it does not happen. Still waiting for the call that I made yesterday. I call Misty, the claim manager, but mostly she seems overworked and does not return phone calls. I am still responsible for some of the charges, which I understand. I requested an upgrade, but the additional cost given was three times the cost for the same upgraded Lennox unit outside. So it seems you are charging three times for the upgrade then I could get from external A/C contractor. I requested to just compensate me with the money but that was refused. The issue is still unresolved, I am not happy at all.

The Customer Service Rep was well informed, polite and extra helpful. I was going to cancel my warranty but he changed my mind. You should re-train some of your other Representatives so they understand what you do and do not cover. Maybe put this guy in charge of doing that!!!

On time, very knowledgeable. I feel confident. I picked right company for all my home insurance needs, well worth the money. Thanks , so prompt on issues I was experiencing, I will have been telling everyone I know about this insurance. Catherine.

Yesterday called and got transferred to Serge, we had a few issues to go over and Serge helped us, he address our concerns and needs to help the situation, customer service was great, now satisfied with Choice Warranty. Thank you Serge for the help.

Was called ahead for appt. Tech showed up on time. Tech was professional considerate and fixed my problem. Tech answered all my questions thoroughly. Tech explained policy if any problems within 60 days would be taken care of. Very happy with everything. Thanks.

Great job. Called prior to arriving. Very friendly and polite. Rekeyed 4 doors to my new home with no issues or hidden fees. I liked that everything ran very smoothly and effortlessly. Choice Warranty did everything for me. All I did was make the initial phone call and it was taken care of.

Jacob was a great technician. Showed up with the suspected parts to repair the appliance. He diagnosed and repaired the problem during the 1st visit. Left the area clean taking all of the packing and broken parts. Thank you Jacob!

Quick easy and less expensive than other warranties. Did not try adding on things like the last company that I had. The Representative that called was professional and did not try to upsell things that were not needed. Appreciated that he did not keep me on the phone forever.

Great and speedy service. Choice booked my repair right away and the technician came fast. I would totally recommend Choice. My garage door motor was replaced because it couldn't be fixed. Amazing job and great customer service! Paying for this type of insurance is totally worth it every penny.

You have good customer service. You can tell training is good. However, I’ve noticed some things that give me pause to think less of your company. They’re either mistakes or if not, intentional things to mislead customer. I would hope neither.

This is absolutely positively the best home Warranty in the entire world. I have never ever ever had absolutely positively any problems with my claims ???? The operators are very helpful and understanding. Also they are very very fast in solving the problem that you might have with all your household items.

Updated on 10/15/2020: We contacted CHW re a plumbing stoppage. The tech they assigned was so inept! He tried to get rid of the stoppage by using a snake, getting his snake snarled in the pipes. So he sawed off the handle of the snake and told us that the problem was in the pipe under the house and he would need to come back with other equipment. CHW told us they do not cover this so we called another plumber. They found and recovered the abandoned snake, eliminated the clog, shaking their heads in disbelief. And where is CHW? I don't know!!!

The representative was knowledgeable and very patient. He explains every part of the warranty. He asked the supervisor if he did not have enough information which was fantastic. He was willing to call me back when I said I needed a little extra time to do some grocery unpacking. In the end, she won me over and I took out the warranty for this coming year.

Garbage disposal emitted loud sound when turned on. Filled out claims form and submitted. Noticed statement highlighted in red to call and provide more information. I called and agent asked to describe what happened. Turns out I had skipped vital details that supported my claim. The claim was reviewed and agent advised when I could expect call back with company assigned, appointment schedule and time. Process was timely and efficient. I know when I can expect repair. I am very glad that I have home warranty for my new home.

Your service is out of sync. Before requesting a review which is beneficial to you, how about emailing me a service confirmation to help me YOUR VALUED CUSTOMER feel SECURE - validating that my purchase is NOTED. Paid to a legitimate company ready to provide necessary home services when needed!

The representative was clear and concise. Took care of my needs in a timely matter. They answered the phone right away and took care of my needs. Hopefully, the repairman will get back to us soon. Thank you.

I took the policy and later on I end up in situation to cancel it, it's been a very tough time time during cancellation process, initially they said, "Your refund will be process with in few business days" then I started getting email (maybe automated email) that, "Your refund will process in xx days," I am very disappointed with their service, they should refund it immediately, now I am scared of thinking what's gonna happened if I was going to continue the policy, maybe I kept on getting the same answers full of excuses, appreciate if I can get my refund asap as I cancelled the policy just after few hours after taking it. Thanks.

I would recommend & refer family & friends to Owen @ Ext ** who is such a great access to CHW. Before receiving a call from Owen I had called CHW twice & the Reps. was very rude & no way customer service like. Owen is truly an exemplary to CHW & should be rewarded for his excellent caring customer service skills. Thank you, Owen!

Called Choice for my dryer and it was repaired the next day. The repair was done in the morning. Can't thank the repairman enough, he was very professional and did his job well. Thank you for choosing his company, very pleasant and caring.

Your rep was very efficient and got my service order handled very quickly. I appreciate the promptness of handling my phone call. Hope the repair service goes as well. Nice to do business with a company that responds to the customer needs. Thank You.

This was my first claim experience. I thought it would be a very simple thing. The switch for the lights on my stovetop range hood do not work. The service tech came out quickly as promised and said it was the simple electronic board on the range hood. I was then contacted quickly by Choice Home Warranty that it was too expensive to replace the board and that my only option was to accept a cash payment for the range hood. The cash payment is only a small fraction (about 20%) of what the range hood would cost to replace. This does not seem fair. The range hood is a Thermador PH36ZS and the exact replacement is a Thermador PH36GS. But I am told, that I have no real options other than to accept the payment offered. You could use the existing blower motor and save a good amount and just put in the PH36GS with my blower motor. The two hoods are the exact same size. Then I would be most grateful and happy with the total experience.

The Senior discount is great! Only to those who can afford to pay 3 years in advance, otherwise, you can't have the Senior incentive. Too bad we are all not that fortunate. Otherwise, this would be a fantastic offer. This is the extent about what can be said at this time.

In the past we have called in items for repair under the warranty coverage and the technicians failed to come and we would have to call again. The call this time was completed in a timely manner. The technician was timely and very professional.

Ceiling leak and wall leak occasionally. Because the plumber could not see the leak happening, only the damage, he was unable to do anything. We are removing sheetrock to pinpoint the place of leaking and will call back the plumber.

Mr. ** coordinated his visit with great customer concern and took care of my issue in an extremely timely manner. He provided both professional expertise and excellent technical attention to my dilemma with swift intervention and replacement of the nonfunctioning disposal. His replacement was the same high-quality brand and he left my area clean. Please send him (Mr.Smith's Home Repair) for all my accounts on any services I might need in the future!! Thank You!!

Salesman was very informative and polite during contract. I believe this coverage will be a great asset for my daughter and her fiance on the purchase of their new home. This will give them peace of mind where I wont be close by anymore.

I was without heat for two weeks while, it appears, your company and Medcalf mechanical could not agree on the service I needed. I never talked to the same person twice and was told due to working from home there was no way to contact one. There is too much to say to try to write it here. I felt that none of the people I talked to were concerned with my situation.

New Technology Solutions, LLC came out and fixed my microwave in less than 20 minutes. Jerry, my technician was very knowledgeable about what needed to be done. He had this working in no time. He was very professional and I would highly recommend him and New Technology Solutions, LLC.

The customer service representative answered all of my questions. She was helpful and thanked me for being a customer. She was polite and courteous. Choice Warranty was quick to answer the phone and were fast in setting up my claim. I would highly recommend them!

Burt of Sears Home Service was dispatched and arrived within the allotted window. He was polite and respected our home and us, Unfortunately, he only had one coupler to splice the damaged water line and had to run out to the store to purchase one. When he returned the repairs were completed and our problem was solved. We are satisfied customers, though with a water leak, no matter how small I wish the repair could have been prompt than a 5 day wait.

Called Choice Home warranty to inform them that my Refrigerator was not working right right. Wasn’t staying cold on both sides. The lady set up a claim to have a service tech come and check it out. She was very helpful at her job.

I sleep better at night knowing the coverage I receive is superb. Each situation is handled professionally and the service needed is rendered. The response time for a claim is very quick and efficient. It is easy to place a claim, either online or a phone call away. We are given the name of the company and their number in case we need to reach them or change our appointment time.

Every time I have called a very nice helpful person has helped. And then have sent very qualified technicians. And the only thing I have had to pay is the fee agreed on in the contract. I have never had to wait more than the time I was told.

My refrigerator ice maker was initially repaired on 5 Oct 2020 by a Sears Repair Technician. The ice maker worked for 4 days and then stopped making ice again. Earlier today I contacted Choice Warranty to start another Work Order.

This representative of your company was extremely helpful and courteous. She went out of her way to carefully explain all aspects of your coverage and work to get me the best possible deal. It was a pleasant experience working with her. No customer service at this point to comment on.

Plumbing issues were not covered. Now my claim has been denied for the refrigerator. In order have full use of my refrigerator, I must replace the crisper top and one of my crisper baskets. I am wondering if the warranty is worth the cost.

Tech efficiency diagnosed problem and checked the entire unit for any additional problems then inspected outside unit for problems. When inspection completed he showed me photos of problems and explained options. Very polite and efficient.

After over three months not getting fixed Choice has decided to send check directly to us to take care of the problem ourselves. Multi calls to Sears. Would not recommend them. Unreliable! Hard to rate the following service, value, coverage at this time.