Choice Home Warranty Reviews

I had a fine experience reporting my claim. Very pleasant and helpful people at Choice. A little disappointed they could not find a service person on Saturday and had to wait till Tuesday for an appointment, but I had already lost all contents of freezer and refrigerator anyway.

This was my first service call with Choice Home Warranty. I couldn't be happier. The appointment was made at my earliest convenience, the repair tech came at the appointed time, and the repair was done quickly and correctly. The tech was extremely professional. The property is a condo we own, and CHW certainly made being a landlord much easier. The tenant was also very pleased with the promptness of the service.

Very impressed with the prompt service. Stan was friendly and knowledgeable. Seemed to correct the problem. My first experience with your company as I just started my warranty last month. I am going to recommend your company to all my friends.

Great service. My air went out around 2am Sunday morning. I called Home Choice around 4-4:30am to report the claim. The claim was assigned and I received service within 15 minutes of talking with the technician. I thought excellent service and so fast. Because of my house design, the technician gave me several other pointers to keep my house even cooler.

This is the 2nd claim I've made in 3 years. The last one was NOT approved for coverage. I was very pleased that this claim was actually covered. The prices went smoothly and repairs were made as promised. I am considering renewing my contact next year now.

A/C stopped working. Choice Home Warranty provided speedy service through a local A/C company. The problem was fixed the same day & we enjoyed a "COOL" house once again. Thank you Choice Home Warranty & your professional staff.

Awesome service! But still waiting on check to replace the microwave. Would recommend to future customers!

Sears was assigned to the repair. When service persona arrived the ignitor started working again. Two weeks later the ignitor stops working again. Sears called again to repair. Waiting now for a convenient date to meet service person. CHOICE is the best home warranty company I have ever worked with. I have worked with three other major companies in the last 12 years. By far CHOICE is the best. Their staff are polite and helpful. Online system seems to work well.

Received great service.

My air conditioner fan failed to turn one Sunday morning. Following troubleshooting instructions on an Youtube video, I suspected capacitor problem. Even though I could have gone myself all the way replacing it, that would take me a couple of hours and a trip to a store (and a chance that problem was not the capacitor after all). Paying flat service call fee is much more cost-effective option.

I had no air conditioning working, I only had the fan, that is my ceiling fans to try and keep cool. It did not take long for the tech to see my thermostat was not working. He was fast, thorough, mannerly, and a very pleasant young man. He also gave me suggestions on the right kind of filters to buy for the best results.

I have had two claims in last one and both time I got the great service from Choice home warranty. I got the service same day I have created the work order. I have already recommended choice home warranty to one of my friend and I got extra one month for my warranty. I will give 5 stars for Choice home warranty services.

Our AC unit was not working properly so we contacted CHW late in the evening and by early next morning, we received a call from a repair shop. They promptly came out to fix our unit. The temp was 106 degrees. Thanks so much!!

Probably the hottest day of the year, and I was out of town. My friend called and told me that my air was out. I called, and the next day, Bennet came out and fixed it. No problem. I paid my minor deductible, and presto - air was back on.

My experience with CHW has always been a very positive one. From the person I spoke with before purchasing the plan to the representatives I have dealt with when filing a claim through posting feedback about my experience with vendors. The highest amount of courtesy and professionalism is evident in all CHW employees I have dealt with. Concerns are addressed immediately and with superior knowledge of the program. I highly recommend CHW.

I had a great experience with the customer service. I just wish the service technician would have had a earlier spot available to fix my dryer.

I reported a bad AC. The person they sent was late - every time or did not show up at all. Did not do the repairs correctly the first time and Choice Home Warranty said the other repairs were not covered as they were secondary. When I pointed out the repairs were not done the first time and why was I not getting a refund, the liar at Choice Home Warranty changed her story to the first payment was "diagnostic." Pointing out if that were the case how could there be a secondary repair if the first one was only diagnostic, the liar went back to her script of this secondary repairs not being covered. Horrible and dishonest. Avoid this company.

Ideal plumbing. Very professional!!

The technician came to my house the very same day I put in the claim and was very effective and fast. Has resolved my problems immediately.

This is the 3rd claim they deny to pay for, stating on the 3 claims that it's rust and corrosion. They use individual contractors that they tell them what to say and write. This is a very bad company, all positive reviews are wrong, probably written by them. Don't ever use them, they will take your money and never pay for any claim, trust me. I usually don't write reviews but this time, I have too. Don't trust them or use them ever...

On all visits I received quality service.

They came in and fit and left. It is working great.

We discovered our hot water heater leaking from a valve and also from an outlet on top of the water heater. We placed a call to Choice Home Warranty and within an hour the repairman had made contact with us to set up an appointment for later in the day. Even though the issue with our hot water heater is not covered by Choice, the repairman was very prompt and knowledgeable and made recommendations to us and notified Choice of his findings. The next day Choice contacted us to go over the findings and to let us know that this issue is not a covered situation. We were very pleased with repairman and customer service at Choice.

I called the Choice Home Warranty claims team in the early evening hours to report my air conditioner problem. In less than an half hour I received a response from a repair service company. An appointment was set up for the next morning and a fan motor was then diagnosed as the problem. By early afternoon the replacement was complete. Both Choice Warranty and the service company kept informed during the process by phone or email. I was very satisfied with the quick response and professional service I received.

Louis was very good. Got us back up fast. Thanks.

I have used appliances so I considered a smart decision to get Choice Home Warranty. Unfortunately I did not do my Google research to realize that "Choice Home Warranty" and "SCAM" are words that come up very often right next to each other. In my case I have this oven that was working properly then around ten days after my Choice Home Warranty contract started the oven would not shut off even when pressing the OFF button. So I made my claim. A courteous technician came and inspected the oven and told me that the panel was malfunctioning.

Plumbing line problem. Ajax Plumbing was out to fix it after just one day which was understandable. Since there were prior appointments already made. Came on the time they scheduled. Plumbing Tech was knowledgeable and friendly. Found my problem and fixed it at my property. Was happy with outcome. No other issues.

Customer Service was fast and friendly. No complaints.

My dryer was not heating. I called Choice Home Warranty and within 1/2 hour heard from a technician. It was 6:30 in the evening but he was not far from my house, on his way home and said he would stop by and check out what was wrong. It took him 2 hours but he repaired it on the spot. He cleaned the vent and behind the dryer too. Very professional, clean and polite. A wonderful experience!

Every time I have called Choice for a problem they have set it up for repair at once. I have had them come out about 6 times and it has always been prompt. They even replaced my micro oven at no cost to me. I really like their service and has been a big help to me. Thanks Choice.

The serviceman that handled my claim was real nice and fixed my air condition unit.

Choice Warranty services were great. The representative was prompt, very thorough and professional.

The company that came out to work on my air conditioning was excellent. They had to come out several times to finally find the problem but I was only charged the initial $45 fee from Choice Home Warranty. I have always been pleased with the service I have received from Choice Home Warranty.

I am very happy to be with Choice because my old home warranty was just interested in taking money but not doing what they promised. Thanks Choice. I will tell all my family and friends about you. The guy who came to fix my oven and washer was very professional.

Lou and Sons had come out and diagnosed my problem and let me know that the coils were dirty and needed cleaning. This was not covered under the warranty plan and I understood. I cleaned them and the freezer worked better afterwards, but not as before. I called Lou and Sons again and they did a follow up with me and Lou gave me more detailed effort on how to clean the coils more thoroughly. His thorough recheck, evaluation and advice was greatly appreciated and helpful!

The repair man arrived on time and was very professional. He presented his ID and business card before entering my home. He was polite. He was prepared and had all of the tools that he needed. He quickly identified the problem and shared it with me. He made the repairs and told me that if I have any further problem so, to please call him. He was very neat and cleaned up any trash made during the repair. He made sure that the air conditioner was working properly before leaving. He left me a receipt showing the repairs that he made. I was very pleased with him.

The customer service is excellent and available 24/7 to file a claim. Claim was processed immediately and I was sent the technician info in less than a hour. Service was usually completed within 24-48 hours. I have recommended this company to numerous friends and family.

Your Customer Service was very helpful. I think you guys should add weekend service to your plans, it would make your package complete. I would recommend your services to my friends. Continue to provide excellent customer service and your business will soar.

Service done promptly, happy with who they sent. My basement was blacking out. Seems ok right now. Choice Home very reasonable. This my second company. They are very prompt too. Hoping to keep relationship going. :)

This is the worst experience I have had. They show as #1 in customer satisfaction in their website. I took a chance and bought a warranty for peace of mind. My first claim with an ac compressor going out was denied. The tech who came to my house checked the system and told me that the unit was well maintained and in good condition.

Help was prompt, helpful and courteous.

The tech went above and beyond to fix the problem. Thanks to Worldwide Home Improvements, my refrigerator is working. CHW came through on my first time using them.

Had a problem with AC not cooling. Fixed, then broke again. Choice had no problem sending someone out again.

The technician came promptly to diagnose that the dishwasher can't be repaired. Upon which Choice promptly called back to give us a prorated cash option for the replacement of the unit. I think it was fair on the part of Choice to give us at least that option. Now I have the flexibility to buy the cheapest dishwasher brand new with very little contribution or buy an expensive one as I please. Keep it up folks.

This was the second time I used my warranty service. Both times the service was prompt and professional. Thank you.

Called Choice to have someone come out and fix my a/c unit, within three and a half hours my unit was fixed. They wasted no time and was very fast, this was a really hot day. In the past, with a different company it would take about 2 days if I was lucky! And they would always say they had to order the part. The company Choice sent out did not have the correct part with them but went and got it and still had everything fixed within 3 and a half hours from start to finish. Thanks for choosing a good company.

Put in a claim Sat and by Mon afternoon my air conditioner was working again. Hard to get a company out so quick in Vegas but Choice managed to get the job done... Thank you so much!!

The service they sent over to fix my pool pump was extremely professional and very accommodating. They completed the job and made sure I was happy.

Choice Home Warranty was very friendly and prompt on resolving problem since repairs could not be done and willing to replace our freezer. I would recommend them to my family and friends.

Very prompt service. My air conditioner was not keeping up with the Florida heat. Choice assigned a reputable technician who fixed my problem the next day.

I called to file a claim on July 10. After several emails a service technician cannot be located 18 days later. I was given a service company yesterday and called and they said they will not work with Choice because they have outstanding bills. I was sold a 3-year warranty for $1,050.00 and a plumber can't be located in my area.

When I call with a problem I always get a quick response from Choice.

The process was very easy and the claims rep was very helpful. The tech was very good and on time.

I had been a customer of AHS since June 1996. I recently was recommended your company by a good friend. I have to say that I was impressed by your customer representatives and how courteous they were. I highly recommend your company to all my friends and relatives. Thank you for your service.

Choice Home Warranty is easy to file a claim with. They are quick to get someone to provide service. They are great with follow up to make sure you have been serviced. I would highly recommend Choice Home Warranty to take of your home repairs.

I switched from American Home Shield and have had nothing but trouble since then. This company finds ways out of paying for repairs and I have been rejected for two claims so far. Very rude and patronizing customer representatives. BEWARE OF THIS COMPANY!!!! I've spent thousands out of pocket so far!!!!

I agreed to pay $100.00 for priority service plus required service fee for same day service. The repair shop delivered. They were at my home within 6 hours of initial call. I was happy and cool within 2 hours. No money is too much for air condition in Houston, Texas in July.

Filled out request or service online. Received a response within minutes. Had serviceman out to my house within 2 days, problem fixed - Awesome service all the way around.

We had a fairly minor, but annoying plumbing issue manifest itself about a month into moving into a new home. So far, Choice has been very responsive and the technician assigned to the case, very reasonable and attentive. No complaints. Nice not to have to deal with this maintenance issue ourselves so early into our tenure here.

CHOICE Home Warranty does a great job at getting someone on the job quickly! I have tenants living in my property in Las Vegas and I need things done quickly and efficiently. CHOICE Home Warranty has done a great job at successfully accomplishing this for the period of time I have had them!

Air Conditioner stop blowing cold air. The company you call came in the same day, he was in my area. Thank you so much for the fast service because I have Membranous Nephropathy, it's kidney disease so I would not be able to stay in a hot house too long. I need air. So THANK YOU FROM THE BOTTOM OF MY HEART. GOD BLESS YOUR COMPANY FOR YOUR FAST WORK.

Prompt, informative and courteous service.

The serviceman came out the next day. DID a professional job. Many thanks for quick service.

First time I had to call CHW and they had a technician out within 24 hours... he was unable to fix the problem but they dispatched a second technician that same day. Glad I signed up!!

Mr **, Eagle Quality Plumbing, was on time. Well equipped and got right to work and cleared the blockage problem. Thoroughly tested the drain to ensure everything functioned as it should. We couldn't be more pleased. Choice Home Warranty was very responsive to our need and facilitated the contact from Eagle Quality Plumbing within hours of our call to them.

They requested me to show 2 year AC maintenance receipts and I did provided them the 2 years AC maintenance and now they are asking 4 years AC maintenance receipts. I request others to be carefully when you sign up with Choice Home Warranty.

The service is excellent. I have three rental properties with Choice warranty and I am happy with it. Thanks.

Job was complete and we were completely satisfied... The repairman completed the job after hours so he could not contact Choice. We have filed an invoice and we are waiting for a refund. Thank you for your service.

Choice Home Warranty was definitely the way to go. My issue was resolved within 24 hours and my pool was up and running again for enjoyment.

Service was quick with the technician calling the same night I reported the issue. Gator Air and Energy came first thing in the morning, diagnosed the issue in minutes, and made repairs the same day. Kudos to Lee! Choice Home Warranty staff were polite, efficient, and got me help fast. Thanks Choice!

Contractor arrived promptly at the time agreed upon. Repair was finished within the hour. Excellent service. From the time I phoned Choice Home Warranty, the repair tag was initiated, the contractor (plumber) called and the the repair completed -- was less than one day. Thank you.

Got ac fixed in a matter of hours. Thanks.

Courteous on the phone when I reported the claim. Prompt and efficient service.

Professional, courteous, on time - great experience.

I made a claim about my air conditioner, immediately received response from Choice Home Warranty. I never thought that everything would be so fast, I am very satisfied with the work done and thank you for your attention given. Definitely recommend them.

I had a issue with A/C tech. and wrote a letter. I had a manager call me on a Sunday a day after I sent the email following up on the issue. I was impressed. The warranty co. I had the year prior was terrible. They never replied to any emails or phone calls.

Our garbage disposer stopped working out of nowhere. I called to submit a claim. I received a call back less than an hour to be notified who was assigned my case. The tech immediately took action the same day for repairs.

I made my phone call early morning explaining what was happening with my A/C unit. By the end of the day it was fixed and running properly. Very satisfied with the service provided by D&D Air Conditioning and Heating Inc. And Choice Home Warranty service as well.

I called the helpdesk about my garbage disposal and the next day they had a technician contact me. The technician arrived on time and was very pleasant and he was able to take care of the problem.

Assigned Tech was excellent. He worked with CHW in advance of the in home appointment and came with all required material to complete the repairs in 1 visit. I would recommend CHW to all my neighbors!

Their response time and service were excellent. I recently switched to Choice and there is no comparison to the response time and customer service I received. Thank you!

We were very impressed with Choice Home Warranty's response to our home repair need. We are so pleased that we purchased this product.

Top unit not working. Serviceman came out fix. Everything ok. First time I use my Choice Home Warranty. I'd recommend it.

The plumber service was supposed to contact me before showing up, but he did not. Arrived before our agreed-upon time.

I placed a request for service 3:45 AM and received confirmation of order by 7:30. Serviceman was at my home by 12 noon, same day as the request. AC was repaired and we are happy customers. Never received such a rapid response for service from a home warranty company. Thank you very much for your rapid response. The Texas heat is very hard to endure again. Thank you.

Choice was outstanding with helping me. When my air conditioner went out, they sent out a company that was able to fix my problem.

I called Choice Warranty and within 5 minutes they had a repairman scheduled to come out to fix my problem. I was impressed with the quick response and the helpfulness of the technician that came out to fix my problem. I am very pleased with the service of Choice Warranty and their repair people.

I put in a request to have a leak in my kitchen repaired. It turned out the issue is not covered. However, the agent accommodated my request. This was fix and is working as new.

I have been very happy with Choice. They are prompt and were quick to resolve my ice maker issue. We are currently working on another issue and it has been going smooth too. Love you guys!

The plumber was very knowledgeable to how to fix the problem and did so quite fast.

We called Choice Warranty late in the night. By the next morning they had a vendor waiting to fix our problem. The chosen heating and cooling company fixed our problem immediately. They were both professional and kind. All parts to fix our breakage was approved hassle free.

I had a warranty with another company for many years but they kept increasing their price every year so I decided to shop around. Am I glad I did! I got a much better rate with Choice and have just used their service for the first time. I called and spoke with an extremely polite, knowledgeable and helpful girl who immediately set up a service call to take care of my issue. She said the company would contact me within an hour to schedule an appointment (with the previous company, it was 4 hours). I had no sooner hung up the phone and they called! And then they had someone to my house within an hour! NOW THAT IS WHAT I CALL SERVICE! Plus, the first service call is FREE! It doesn't get better than that.

Air went out overnight. Called Choice. Set me up with repairman. I called to confirm appointment. Came same day. Got my air back on. Had to replace fan service. Technician Brad was courtesy and very quick getting replaced and my air back on. In matter of hours temp was 97 and 107 humidity. Thanks Choice and big thanks to Brad at Blake's heating and air conditioning.

We have used the warranty several times and have been satisfied every time with the warrant covering our issues. We would recommend this warranty!

I called for service to get my stove repaired late on a Thursday afternoon. I was shocked when Choice referred me to a company that came to check out my stove on a Saturday. The stove was repaired after a part was ordered and I want to thank CHW for the prompt service.

I had a very professional technician who was excellent in customer service and an expert in plumbing. Hope the majority of your technicians are like this guy. He was wonderful.

Scott and another young man came in and repaired the problem in a short time. I was surprised to see them because I had told the company that I could wait until the next day. I have referred Choice to several friends. I am extremely pleased with the service of the plumber and Choice.

This is the worst home warranty company I have ever had, and we have had home warranty coverage for 20 years. We have had them since March, and had a plumbing leak, as well as a hot water heater breakdown. For the plumbing leak, they denied the claim, and I was out the deductible of $60. I called their customer service line and argued with several people, and they admitted they denied the claim, and sent me a reimbursement check for $134. This was around $75 less than what it cost to get it repaired, as I now had to call another plumber on my own. After that, we had our hot water heater go out. Once again, the plumber came out, and the claim was denied. Apparently they don't cover hot water heaters, only the element. Once again, I have to pay the plumber $60 for the deductible, and the claim is denied. These people are a bunch of thieves.

I had a plumbing stoppage in my rental property. I called my Choice Home Warranty and they told me a technician would call me within an hour. They called me quickly and scheduled work for the next day. The technician showed up the next day as he promised and took care of the problem quickly. This is my first year with Choice and I will definitely renew!

This was our first service claim with CHW. Our air died on a 95 degree,103 heat factor, Saturday. We called and requested service. The provider did not return our phone call and VM stated they were open M-F. We called back and got permission to call another air company. They came out on Sunday and was fixed by the afternoon. We were offered a partial refund to our service bill. I was pleased with that. Most important was our air was fixed within 24 hours and not waiting until Monday to even set up an appointment.

Scott from Blue Star Heating and AC came and charged the system with refrigerant.

I was very pleased with the work performed by R&L Envirocare. The Technician was very professional and knowledgeable about the task at hand.

I had a different home warranty company for years but was not happy so I found Choice Home Warranty. I had to use the policy several times and was very pleased with the service, both the courteousness from the employees at Choice Home Warranty as well as the last vendor All State Electric. They were professional and completed the work.

This was my first claim since I changed from American Home Warranty on the first of several properties. The wait time on the phone was short. The response time from the assigned vendor was less than a half hour to schedule for early the next morning. They were on time and it was fixed within the hour.

My air conditioner just stopped working. The fan wouldn't even come on. It was the condenser. I received a call within a few hours of when I made my claim. He was so nice and tried so hard to get me in quickly. He was out within 30 hrs and he was amazing. My tech came in and had it diagnosed and fixed in no time. I know Choice Home Warranty is the best decision I have made in regards to my home. I LOVE it and have recommended to everyone I know. What a life saver!

Garage Door - Part had to be replaced. Excellent job!

RIPOFF, Company of Thieves, Deceptive Crooks! I had Choice Home Warranty for eight months. Today I am cancelling the service losing my $ 470 for nothing. I would give them a minus review. I have called for two items both of them they refused stating exclusions and lack of maintenance. Please save your money and take a company that is registered with BBB, do not sign up with this company. You will be disappointed and wasting the money. I was deceived by the false ratings of this company, stay away from the thieves. These are deceptive crooks who do not know what is meant by customer service.

Customer service was excellent. Technician was pleasant & handled the matter promptly.

The man, Mike from Chrome Heating and AC, came and fixed things quickly. No mess when done, very considerate. I have already recommended him for another job.

I chose Choice because I was dissatisfied with my prior home warranty company. Even though I have only had two service calls, I have received prompt and professional responses from the customer service reps to the technicians. All repairs were done within a 24-hour window. Love that! I would highly recommend Choice Home Warranty.

Was Saturday, July 18th 2015. I did submit my claim and CHW team did everything possible to fix my air conditioning. By Tuesday, technician came and fix.

I had an A/C unit freeze up and needed help quick. I live in Arizona and the average temp right now is 110 July 20th. Quick professional service... My A/C was up and running in about 28 hours after it died. Thanks Choice.

The service person that was sent out was quick, on time, very professional, and finished the job quickly.

I was given a referral and called. Was contacted right away by Vick's Appliance Service and the problem fixed. I really appreciated the prompt and good service.

I use Choice Home Warranty for the first time on Tuesday. My air conditioning had stop work about 9pm that evening. I call Choice Home Warranty leery how they can help me that late in the evening. I spoke to their service representative who was very professional and caring, who took my information and said, "We will call you once your claim is process." All I could think to myself it's going to be a hot week or longer. All I could think of doing was getting my family together (three children, ages one to three) and staying with family. To my amazement, Choice Home Warranty got in touch with early in the morning and my air conditioning was up and working by noon. The repairman was professional and courteous. Great Service. Will recommend this service to friends and family and strangers. Thank You Choice Home Warranty.

Be careful: Choice Home Warranty is a scam!!! They refuse to pay the companies that come out for the claims and they refuse to pay for the claim and offered us $300.00 for a $1300 washer that was less than 3 years old. When I got the plan it cost $1250 for 3 years. When I canceled the policy they prorated the plan to $59.00 per month of the 10 months we had the policy. The service fee on the dryer claim was $400.00 and they charged us that fee and an additional fee of $50.00. So for my $1250.00, I will receive back $200.00. WHAT A RACKET and I am not the only person taken to the cleaners.

Rainey Day Climate Control Company responded within one hour and dispatched service quickly. Parts were ordered and installed within 48 hrs. The technician Robert was very knowledgeable and friendly. The system is now working perfectly.

I have had this product for three years six months and am very happy with the service they supplied. Purchasing the service for a three year period, was much lower than the one year price, plus they added six months to the service. Also the service charge fee is considerably less than other home services I checked on. I've had a good experience with Home Choice and would recommend it everyone.

First serviceman sent Wed. did not diagnose the problem and lied to you about what was wrong with our A/C. The back and forth calls getting our problem resolved was exhausting as for our A/C was out Wed. and until 5:00 PM Thurs. When the second serviceman was sent to us from Sheerkahn Services (Sub Contractor) who diagnosed the problem in one minute changed a Capacitor and everything works fine. Do not use Jamerds Engineering on any of your A/C jobs in the future.

On the evening of July 16th 2015 I submitted a request for a/c service online and received a claim #. Shortly before 8 am the next morning I received a call from CHW with instructions to call Family Heating & Air to set up an appointment for service. Before I could make that call I received a call from Family Heating & Air stating they would be at my home at 9 am. I met the serviceman at 9 am and he determined that the A/C was low on Freon. He and his assistant recharged the unit with the needed Freon, tightened a valve that was leaking, and made sure the unit was running to my satisfaction. The entire repair was completed quickly and efficiently. I am very pleased and will continue recommending CHW to family and friends.

Very satisfactory as a first time user. Customer service was excellent and the technician they sent to my home (Taylor Mechanical) was efficient, clean and worked very hard.

If you have a tiny repair, you "might" be ok. But anything major, they will blame the issue on you and deny your claim. They say you should have maintained the product... as if you're a professional. No need for me to go into lengthy details, it's all been said about this scamming company and their horrible customer service reps/contracted repairmen 10,0000 times on these review boards. I warn you, they will find a way to deny any major claim and there's nothing you can do. Oh and the workers that arrive, always late, will add on fees that just happen to been missed ahead of time. Pay a little more and use a real company please.

They came right out and fix the air unit.

Claim was put in on 7/16, it was assigned on 7/17 and we made an appt. for the 21st. The technician was very quick after he identified that the disposal need to be replaced. We were very satisfied.

My A/C went out on one of the hottest weekends of the year. I contacted Choice immediately and within hour a repair services was in touch with us. They made every attempt to come over the weekend, but was at my house at 8am Monday morning. The technician put my frustration to ease. Choice Home Warranty saved me a fortune! Thanks.

I had talked with a agent for the company and she quickly took my information. She told me who would be calling me and would send e-mail with information. Before I received her email the company had called me and was here within thirty minutes and it took him about a little over an hour everything was working again.

I am very happy with the services from CHW. I have had 3 services called for central air, sink disposal, and garage door problems. All have fixed good without problem again. I am very satisfy with CHW services.

We called in for service and BNB HVAC came replaced a capacitator but unfortunately the fan stopped working but Choice immediately sent them again. They ordered the part and tomorrow they will replace the fan.

I have used your services 3 times. For the first 2, excellent performance. This time, not as great. I was given the name of a company that later refused to come out due to some kind of conflict with you. By the 2nd company I was told they no longer service garage doors. Finally, the next day, I was given a company that ended up doing the repair. When the technician came, around 4.45 pm, he had to call in for authorization. Both he and I ended up trying to reach someone for at least an hour to no avail. He had to leave without being able to do the job. When I called the next day, the customer service rep. denied there had been a phone problem. The job eventually got done, but with a lot of hassle. But, as I said before, my previous experiences have been great, so I have high hopes of something like this not happening again.

Service was outstanding. Problem was rapidly diagnosed and efficiently remedied. High degree of professionalism and outstanding work. Reliability was obvious, as was on-time arrival for the appointment. Unqualified recommendation.

The wait to get a technician to do the air condition took 1/2 day but considering the heat and probably how much work they have during these times it got resolved pretty quickly. Thanks.

Every call to Choice Home Warranty has been a positive experience. Emails and calls and just being kept informed on claims and their status is awesome. Very professional and technicians sent out to home have been very friendly and prompt!!!

Very efficient and courteous. They answered every question, did not put me on hold. They are very upfront and help you resolve your problems. When I called my claim they immediately found a company for me. I would highly recommend Choice.

The AC system fan was not running. The air was hot and it was over 100 heat index. I called late in the evening and the AC repair company called me the next morning. I set an appointment and he diagnosed it and got an approval on the part and in no time my AC was working!! Turnaround time was great.

The service was easy to set up. The serviceman was on time. The toilet was fixed without any issues.

I had washer repair with Choice and the repairman was very professional and fixed the problems very promptly.

Repairman was prompt, even w/ a 35 mile drive and arrived early evening rather than going home. I was very pleased w/ his quick analysis of the problem and the repair made. I would recommend him and hope he would make a next repair, if needed. Thank you for your great service.

The electrician showed up promptly, even on a Saturday. The item was not covered, but he was very helpful in assuring the problem was not an issue.

Wonderful. Very happy.

My dryer sounded like metal against metal so I called Choice and the same day an appt. was set up. The techs arrived the following week and had all the parts they needed to fix the problem and fixed it that day. It was the Sears Blue Crew and they were very professional and polite. Thanks Choice.

My AC broke about a month after I got my warranty. The tech they sent out the first time did not fix the issue, and we couldn't get him to come back out, probably because he was located an hour away. Finally got another tech out. They denied the claim due to "equipment was not properly maintained." Although I have only been in my house 7 months. Not happy at this point.

I read some of the reviews on CHW and it looked like a good deal so I signed up. The next day I had more time and read more reviews and more information into their policy. I decided I did not want the policy so I emailed to have it cancelled. I received a phone call from Nathan who advised me they would offer me a free service call if I did not cancel. I told him I still wanted to cancel and he got very ugly with me, saying the weirdest stuff to try to get me to stay. Well two weeks have gone by and they processed the policy despite my wishes. I called to cancel again and they hung up on me. The third time I called they said they would cancel but asked what they could do to get me to stay. Um.... I cancelled my policy already. You processed it and charged my CC despite my wishes and you want me to "stay" with you?? Um no!

CHW came out the next day and fix my AC and water heater. Very happy I made the choice to chose CHW. Very satisfied.

Called Sunday with my garage door opener broke. Tuesday the tech came out and had the part in stock to fix my opener. Awesome service.

A/C went out on a Saturday. I reported on Monday (which is bad on me as could have done so on Saturday as 24/7 availability) and immediately received response from Choice Warranty. Repair tech came on Wednesday & found problem. It took another 7 days to finalize (I understand I was put at back of work as I had put window unit in to cool until repaired & they took others in front). Not really happy with the 7 days on A/C firm but work was good and professional. In any transaction, the real answer is would you do it again and I would take the Choice Warranty again so therefore recommend them. They did their part and paid as contracted. What more should anyone expect.

This is the first time I ever had a home warranty plan. Probably because it's my first time owning a home. Most of my neighbors have Choice Home Warranty. So I decided to get the plan. I have no regrets so far and will recommend them to others. Each department from sales to customer service to the company that they sent out has been outstanding, courteous and kind. The company that did the repairs on our A/C was Just Cooling and that got it right the first time. Keep up the good work!

At the first part of the claim, I had an issue because the rep said my claim was pre-existing because I had only had coverage for a few days. I asked what the 30-day waiting policy was for and that obviously, the condition could not have been pre-existing at the time I took out the coverage, which was over 30 days prior to the claim. They reconsidered and covered the claim and I was one happy customer. Thanks!

My washer and dryer both went south at the same time, I initiated claims for both and received a quick acknowledgement with hours. The service company set an appointment pretty quick and the tech arrived on the set day and completed the repairs within an hour.

I had a plumbing issue and went online to submit a claim with CHW. It was a very easy process and I received an email stating my claim had been received. The following day, it was assigned to an authorized company for repair. I was very please when I received an email from CHW with the name and phone number of the company with instructions to call and set an appointment. The company came out in a timely manner and did a perfect job on the repair. I was very pleased with the experience.

Choice was very responsive in setting up my repair call. The first company they set me up with called me and said they don't do my city. Choice got another company set up the next day after I called them. The only negative was the company that was recommended had very poor customer service. They never once called me, I had to call them and a simple repair that their own technician told me would take 1 day took about a week. Mind you we live in Dallas, TX and the temperature was over 100 degrees. My family was sleeping downstairs in the living room on the floor.

The repairman came Monday afternoon after we reported to Choice on Friday. He determined a motor was needed on the blower and came back Tuesday with the motor. He installed it and took about 6 hours all total. It is working now!!! The repairman was knowledgeable and very nice.

We've had Choice Home Warranty insurance for about 3 years and have only used it twice. Once for a plumbing problem that they never resolved, we had to hire a plumber ourself to get it fixed as the tech they sent was an air conditioning tech that didn't even have tools for plumbing. He had to go and rent them from home depot and the other time was this week for an AC issue and this time they wouldn't cover the repair because they said we didn't have the unit serviced in the past even though we have. If you're thinking of getting home repair insurance I would look for another company. These people just take your money and don't fix anything.

The contractor assigned to my claim was prompt, efficient, professional and a complete gentleman. He diagnosed the problem quickly, explained the fix necessary, completed it quickly and made sure the fixed worked before he left.

The company that was sent to handle my electrical problem was nothing short of excellence, he was very professional and communicated my problem, fixed it and made recommendations how to prevent further incidents. If (when) I have another electrical problem I only want that company that was sent this time...

The motor on my pool pump failed recently. Within hours of submitting my claim, I was contacted by a representative from the pool company assigned by CHW. The pool company sent a technician to diagnose the issue and it was determined that the pump motor would need to be replaced. My motor was an inefficient single speed motor which CHW was going to replace in accordance with the contract. After a brief discussion with CHW, I was approved to get the credit for my single speed pump motor to apply toward the installation of a more efficient pump. I was able to choose a more efficient and more reliable variable speed pump motor and only had to pay the difference between the two. Being able to choose a more reliable motor reduces cost for both me and CHW in the long run. Thanks for the outstanding service!

York Plumbing repaired a noisy valve on a toilet, slow shower drain and a running toilet. Mr. York was extremely knowledgeable and professional. He repaired my plumbing items the same day I called for service. Definitely would use York Plumbing again.

I am very pleased with the service I received on 7-20-2015. Very quick service. Thanks to the young lady at Dimensional Heating & Air, she made it happen. Thanks to her, don't remember her name.

This is the first time I've had a warranty plan and so far so good. But haven't received my check for my stove yet and it's been almost 30 days since I done my claim.

Superior Services provided a prompt, courteous and professional service when the blower motor failed and filled the house with smoke in the middle of the night. Andy arrived in mid morning, quickly diagnosed the problem, made the repairs, found additional problems for which he needed to secure replacement parts and returned later in the day to complete the repairs. Once finished the air conditioner worked better than it had since it was new. I highly recommend Choice and Superior Services.

My first experience with Choice. We are off to a great start! Sam from Power One Electric repaired the issue. Excellent service and price. Probably important to point out that the service call is less than most other warranty companies. Also important to point out that Choice did a very good job of follow up in making sure the sub called and scheduled appointment. And lastly, home warranty companies are only as good as the contractors they use. Power One was very good! I hope they are indicative of all the subs they use.

Water heater at our home went out of order. Choice Home warranty helped me to get the issue resolved as a courtesy to help the customer which was very nice of them. There was a leak in water tank which was not covered under the policy but the specialist help me to resolve the issue.

Summer in Las Vegas, AC goes out Friday. Choice sends someone on Monday even though our father is elderly. Technicians go on the roof to determine the AC unit over-amped and burned a capacitor. They want to replace the whole unit. Choice denies the repair, saying it was due to lack of maintenance which isn't true, the units were maintained and cleaned last year. Don't bother with Choice Home Warranty, they will leave an elderly guy in the heat for 3 days and deny coverage to cover their bottom end. Typical scumbag company.

I called choice 7/15/15 and people called me back the same day to make an appointment to fix the garage door opener. They were there the next day, on time and fixed it within an hour.

My mother's AC went out yesterday. I called Choice and they assigned a technician immediately. I was able to connect with Ronald, directly who is the owner. When I mentioned that my mother was elderly, Ronald and his technician, I believe by the name of Bobby, went out of their way to get to my mother's house within an hour! I was so impressed with the fact that they actually showed human care and empathy for the elderly. Thank you Ronald **! And thank you Choice Warranty!

Filter system not generating pressure to run system. Contacted Choice and spoke with rep who assigned to VIP Pool Services. They contacted me within 1 hour and came out in about 4 hours. Replaced parts that were covered by the HO warranty. System running well, thanks!

Overall experience was positive and so we have recommended Choice to a friend of ours. Our claim rep, Mesha, was very positive and understanding to work with, high praise for her. Thank you.

Choice sent me to Comfort Air. Josh was excellent. He adjusted my schedule to meet his. Came out and was very professional and friendly. Quick to resolve our challenge and have the AC running cool again. Excellent professional.

Service was timely and effective for service request performed. Agent was professional and service provider was very professional and efficient.

My air condition went out and they were very prompt to get someone here to fix it. I would for sure use this company again.

I was very pleased with my previous experience with the individuals I spoke with as well as the specialists that came to my home. I had several items that were malfunctioning and these individuals were very professional and pleasant. I would definitely recommend CHW.

I was very pleased with the service that I received with Choice Home Warranty. I called them on a Saturday morning and about an hour later, Mike's Services called to set up an appointment. They came out and did a wonderful job. I have told my sister about you all and she can't wait to sign up with you all. I am so glad that I signed up with CHW.

Service was prompt and they did a great job. They do have to return since some of the work on the toilets are going to be a bit more than a quick drain unclog, but Josh was very knowledgeable and friendly. I would definitely recommend their services to anyone in need of a plumber.

Very confident and professional--Quick to respond and arrived on time.

Your company was prompt with responding to my call. The technician was at my home within a couple of hours (although the problem was not solved because, as I was told, it was an older unit and it simply could not keep up with the heat). I was happy with the prompt service.

Prompt response from 5 Star AC and excellent customer service. Issue was addressed and the AC is cooling once again. Thanks for taking care of the issue and doing so in such an efficient manner.

Choice Home Warranty was there when I need them most with great customer service, fast service, and experienced tech.

Leaking garbage disposal. Had to be replaced.

Choice promptly responded to my request for service when my air conditioning stopped functioning during a particularly hot period. The technician was personable, knowledgeable and able to complete the needed repair to my satisfaction.

Extremely fast service. Technician was very cordial and professional.

Our garbage disposal leaked. I called it in early evening and was surprised somebody answered my call and was able to send me a claim number and contact information of the plumbing company. The scheduling was easy and quick. The technician came to our house with ready to install unit and change our garbage disposal in less than 20 minutes. Fast service. I'm glad I chose Choice Warranty.

My downstairs A/C had no cool air came out at night. I called Choice and they arrange the technician right away. I thought it would be at least two days to fix it, but right after I contact the service provider Irish Air trying to make appointment, they said they were in my area and will be arrived my home within 30 minutes. They came and replaced the broken part and checked the whole system, the whole job done within 45 minutes. I had experiences with 3 other home warranty company and Choice is the best one.

My technicians did a great job. Left my place clean.

Service on Heat Pump: The technician who was dispatched was outstanding. He gave us a primer on heat pumps and he reset the de-icing timer and we have not had problems since.

The technician was on time and very helpful.

When we discovered a stoppage in our plumbing, we called Choice Home Warranty to file our claim and received a response within less than 24 hours. The plumber was at our home making the repairs within a couple of days, and the problem was resolved. So far, having this warranty has been a godsend!

I had a gas line leak between the floor and ground of my utility room where my gas dryer is located. I call Choice Home because I didn't know if it was covered or not. The people were very nice and helpful, set up my claim and the company that came to fix it were very nice and had it repaired in a very short time. Am very satisfied with Choice Home Warranty.

Choice warranty's service representative was polite and courteous. He assessed my concerns with the leak in the duck in the attic. He called it in and was approved to repair it on the same visit. The office was quick and efficient with my service call. I would recommend this warranty company.

Very quick response and excellent service.

The first company Choice sent out to my house to work on AC, ISDan, banged on the AC for hours and tried to tell me just a part was bent, bent it back, and that worked for all of 3 days at which time the AC unit was completely stalled and non-operational. I discussed my frustrations with Choice and they re-assigned Homeland Heating & Air and they did a great job replacing a part and getting the unit to optimal performance again.

Called Choice Home for the first claim. Very prompt result! Problems were solved! I will definitely recommend this company to my friends.

I'm a homeowner and have two other rental properties that are also covered with Choice Home Warranty. This is my first claim with Choice as the A/C unit stop to blow out cool air. I called the CHW and they did sent a technician after three days to diagnose the issue. Technician told the compressor is gone and needs to be replaced. Technician was professional enough to answer my questions and seems to be a real nice person.

The Ac professional repaired my Ac unit very quickly. Was very pleased with the service.

Working on our stove. Very happy and very courteous. Thank you very much.

Took 3 days for service company to come out, but were very efficient and friendly.

I am a homeowner and my air conditioner was not working. The company you sent was on time, very professional and within a short time tested my system and solved the problem. They had the necessary parts with them. No delays. Very pleased.

Commode not flushing properly and started to overflow. Repair company came out and fixed the problem.

I was very pleased with the service I got and billing service that you took over for us. It was very appreciated since we are on a limited in now. It turns out our DW is worse off than we were aware of. Thank you very much. Our DW needs part ordered and we are waiting on that to finish up repairs. Our funds are limited.

I called Choice Warranty. They came promptly, changed the garbage disposal, and left. Very good service.

Freedom Plumbing and Choice Warranty were prompt in service and response.

Plumbing Stoppage - Tom May Remodeling. Excellent service. Very professional.