Choice Home Warranty Reviews

My AC was repaired quicker than I could have asked for. I am very impressed with my home warranty program!

Woke up Sunday morning and a/c was blowing warm air. Turned off, waited a couple hours, turned on, a/c blew more warm air. Contacted Choice Home Warranty and was assigned to Artic Heating, Air and Plumbing. They came out on Monday morning, diagnosed the problem and took care of me completely. I was very pleased with the promptness of service. I am now very cool. Thanks a lot!

The part needed to repair the icemaker wasn't in the city and wouldn't be here until the next day. The repairman called and re-scheduled the installation then. It also was an upgraded part I paid extra cost for.

I scheduled an appointment with Phil at PC Electrical for Sat Aug 8, 2015 for about 4pm. He called to confirm, came to my house and inspected the ceiling fan in my bedroom which was not working. We went to Home Depot together to choose a new one. As he was assembling it, he noticed the screws were missing from the box so off to Home Depot he goes without muttering a negative word. Returns, puts up my beautiful ceiling fan, tests the voltage in several outlets and replaces one switch that was not working in the kitchen. It was a very pleasant service call and Phil was absolutely wonderful and very professional. I highly recommend PC Electrical Services to everyone.

I was told that technician would be in my house between 1 & 2 PM on 8/11/15. He showed up at 3:15 PM after I called at least twice. Once he came, he resolved the problem in a professional manner.

The claims process was very easy. The person that came out was very informative as well able to repair our problem with minimum delay.

My air conditioner was not cooling properly and my claim was answered very promptly. I was very satisfied with the service. Thank you.

I called to buy a contract on Jun 10th, contract doesn't actually start until July 10th. My sales rep told me that I'd be covered for all the items listed if they break after July 10th. My AC breaks in early August, the claims depart denies the request saying that the wear and tear happened prior to contract start date. Worst part, I specifically asked the sales rep whether an old system would be covered. My AC is at least 10 years old, of course there's going to be wear and tear. That's why I buy home warranty. So anything older than your contract start date is liable not to get covered. Furthermore, it's extremely hard to get them on the phone. They email you that they need to speak to you, but don't give you a direct line. I call and wait 30 minutes with the technician standing next to me. Worst experience ever.

Expert cooling was assigned. They came out same day and replaced condenser fan right then. No fuss no muss. Last time, another property had same problem. It took 5 service calls to get fixed by R&D cooling. Thank you for new technician.

This was the fastest turn around time I have ever experienced. Best Way Heating & Air provided service the same day I placed my claim with Choice Home Warranty. The technician was very knowledgeable, provided great customer service and fix the problem fast. It's too hot in Texas to go without air conditioning!

My first experience using Choice Home Warranty and it was so simple and easy. From contracting with "Home Warranty" to my first claim and an excellent service company to fix my spa problem. All Excellent! I'm so glad I decided to go with Choice Home Warranty after 16 yrs. with another company.

I was very impressed with the service. My a/c was fixed in no time. Very impressed with technician. I would highly recommend Choice Home Warranty.

Our air conditioner was making a funny sound. I made a claim and someone was out the next Morning. Great customer service, and great technicians!

The service technician for our Air Conditioner repair was very professional and was very helpful. He was able to quickly pinpoint the problem and had it fixed in no time. I very pleased with the service we received.

The repairman arrived and checked the leak under the sink, determined the leak was the garbage disposal itself and replaced it. He collected the fee and was gone in 60 min. He did an excellent job and wasted no time.

I called first time. Response exceeded my expectations. Everything was repaired. I bought 5 years + 1 1/2. Hope it will work in future as the first time.

My heater in my refrigerator stopped working. I called Choice Warranty and they tried to find someone in my area in no time. They also told me if I found someone they would reimburse me. They don't want people overcharging you for the work they do.

Well done job. Good customer service and prompt response.

I am so glad I chose Choice and I checked out several warranty companies before choosing them. The repair was taken care of in timely manner and repairman very quick and efficient. The service charge was certainly affordable. I already recommend Choice Home Warranty to people asking about companies to use.

Suddenly our house air conditioner stopped cooling function. CHW contacted CAT Mechanical in our area. CAT Mechanical technician could not come on the day of the call but came the following day. He fixed the problem to our satisfaction and his performance was exceptionally good. I would use this service and this mechanic (Robert) anytime in future if needed because of their professional attitude. Thanks for recommending CAT Mechanical.

On the day of my appointment, they arrived on time, I didn't have sit and wait. My dishwasher and refrigerator had a claim, it was repaired the same day. I recommended this company.

I purchased this home warranty in December 2014. I have called in three times. 1) My ac unit broke. The technician came out. Called back to Choice saying the part was under warranty. Choice said since the part was under warranty they would not pay for the repairs. 2) Wash room stop up. The plumber want more than $60 being offered by Choice so they didn't pay for the repair and today I call about both downstairs toilet trying to backup. The plumbers could not find the clean out to open the lines in both bathrooms so they reported they had to pull up a commode and snake from there.

The service was timely and the technician was very professional!

Forrest plumbing was very professional and the work was completed with diligence!!!

Man was on time, respectful, and fixed the problem right away.

Fixed the garbage disposal issue.

Was very impressed. Got call from Electrician within few minutes, all done next day. Amazing service!

The plumbers that you sent out was courteous and went over and above to do a great job. The man made sure to check everything. He double checked to make sure that the line was clear when he left. I have used other warranty companies and Choice is the absolute best. No question.

I had no air on one of warmest days of the summer, I called Choice Warranty and I had a repair man there by end of the day. He quickly located the problem and I was back in business by day end.

I was really very satisfied with the way Home Warranty handled my claim. The clogged bathroom problem was resolved within a week. They also followed up to make sure it was taken care of. The problem I had was that the contractor that was sent to me was very rude and very unsympathetic. Otherwise, very impressed.

Technician was very professional and courteous and completed the repair in a short amount of time. I would certainly recommend Choice Home Warranty to others as it has been a blessing to us as our home is almost 20 yrs old.

After submitting my claim, I spoke to someone within the hour, made my appointment and they were there by Monday. Great service.

The temperature on the first floor was high, stay above 80°C regardless the setting. I was NOT so happy with Choice before because I my last-time experience ended that it was complicated and I used my electrician to fix the electrical problem. However, I am very happy with Choice this time. I was connected in less than 5 min and the lady in Choice Home Warranty was very professional when I called. The service company called in less than 1 hr and scheduled a very reasonable time for service. This time my problem has been solved without headache at all. If I have the same good experiences in the future, I will ask the Choice to cover multiple houses.

It was a big job, there were four valves leak. Choice Warranty understand my complaint. Thank you.

My central air system broke down during a heat wave (several 90+ degree days.) I called Choice and they sent out a very knowledgeable HVAC tech the very next morning. He fixed my system within an hour and I was so happy to have my central air system up and running again. :)

A/C went out on Thursday and the very next day the technician was out to repair it. Thank you.

I called in my claim and repair was completed in less than 24 hours. Was very impressed with the service technician. I spoke with him at approximately 8:00 am and he had unit repaired by 2:30. It was actually the third repair on the list for that day. Technician was very knowledgeable and professional.

Pleased with service from start to finish.

Choice Home Warranty was quick and professional in setting up my claim. The contractor didn't get in touch with me for several days even after I called them and left message. The only available appt was three business days later including weekend.

I called Choice Home Warranty on Friday morning and they scheduled a service contractor for Saturday between 9 am-1 pm. The confirmation email was quick and accurate. I placed a confirmation call with the contractor immediately and they had confirmed the appointment time and information. However Saturday morning approximately 10 am the contractor called to cancel and reschedule until Monday. This presented a huge problem with my work schedule and a hot house with small kids running around. I placed a call with Customer Service and she was extremely professional and understanding and placed me on hold for a few minutes and found a technician who could come out the same day. After speaking with the new contractor and confirming time frame I was still a little skeptical. As the appointment time approached I placed a ("are you still coming?" call) and was told he was running late but would be there if it took him all night.

Choice was very upfront in the things that they could do. I thought they made a fair settlement of my issue. The microwave was older and the part needed was no longer being offered. They covered the labor and the cost of the part. It was recommended that I use the funds to purchase another unit. I thought this was a fair settlement.

I recently changed Warranty Companies to Choice Home Warranty and had them come out to look at my washer. The customer service on the phone was very helpful and knowledgeable and they were ready to send someone out the very next day! The Service Tech called me within hours of my call to CHW and was very nice and worked with my schedule. On the day of service, the Tech called me ahead of time to confirm the time and showed up on time, professional and courteous. My washer was fixed within 30 minutes! The entire process was easy and smooth! I have already recommended CHW to family and friends!

We're very happy with this home warranty. Thus far, we've had a couple of repairs completed through Choice, and both went smoothly and simply. Very happy!

All service reps that came to my home got here exactly at 8:00 am and were very courteous and very knowledgeable.

Ac was repaired within 48 hours of my original claim call.

Very happy with any services that I have called on. Always refer customers to you. Very happy.

I reported a clogged sink. Within an hour I was called by a plumber and within 3 hours, the drain was running clear! Well done!

The contractor was very timely, clean and professional. The work was completed without any major interruption to my schedule. I'd recommend both Choice and Cook plumbing & heating.

AC repair - Excellent fast service. Thank you.

Very happy with CHW and all the service people we have had to our home for repairs. Very polite and prompt.

I have had Choice Home Warranty for over 2 years now. I came over to them from a competitor who I had been with for 8 years. The experiences I have had with Choice Home Warranty have been 5 star all the way - excellent service, along with what appears to be the best contractors/technicians to do the repairs on whatever the system failure may be. Totally no hassle. I can rest assured that if a covered item should fail, Choice Home Warranty has my back.

I have been extremely pleased with the Choice Home Warranty Company. They send out very good service professionals. If there is a problem, they take care of it right away. I would recommend them to friends and family. Their service and rates are very good. I plan to stay with them a long time. It is good to have peace of mind that all my major appliances are covered.

Once I put in the service call I was sent an order # and a phone number to schedule a technician. They called me the next day. We scheduled an appointment that accommodated my availability. They came out, identified the issue, fixed right away. They were very professional and polite. I would recommend Choice to anyone. Everyone involved was excellent.

I bought my home one year ago and it came with a one year warranty with Choice Home Warranty. My home was 25 years old when I bought it but it came with a one year warranty to cover any major appliances, including air conditioning, water heater, etc. so I felt confident. Also, this home had been well taken care of, it was updated and very well maintained. However, the following year, this past July 2015, I had a couple of problems with my a/c unit not working properly so I followed the warranty recommendations and had a licensed air conditioning company in my area come out to check and repair any problems I was having with it.

Choice Warranty service was quick. I filed the claim in the a.m. and received a call from tech that same afternoon to schedule my appointment. The service tech were courteous and knowledgeable. I would highly recommends this company.

I was happy with the customer service at Choice Home Warranty but was not happy with the technician that came out to my house. He was late and didn't call until after the time to arrive had passed. He also didn't speak very well English and was very hard to understand. When I called Customer Service they were apologetic and assured me that it would not happen again.

Overall, I've been quite pleased with my CHW. I've been a customer for two months and the customer service has been stellar thus far. It's very easy to make a claim either online or via phone. The contractors are very responsive and often times you can get scheduled for service within 48 hours. I would certainly recommend CHW to friends and family alike. One area that could be improved is the collection of the service fee. Since I have the warranty on a rental property it's difficult to pay the technician upon arrival as I am not in the local area. There should be a pay by credit card method.

My air conditioner unit decided to give up on a very hot night in July. I opened a claim online and it was assigned to a contractor by the morning. I decided to employ the contractor that has been servicing my systems for a long time and this option is very important to me - to be able to use the established contractors rather than random ones. It worked very well and promptly - the contractor came next morning, we got the authorization, repair was done, I paid to the contractor and submitted paperwork for the reimbursement. There was a strange case of my paperwork not received multiple times either through email or fax but eventually it was received and is being processed. So besides the paperwork miscommunication and sometimes too long hold time for authorizations (especially when contractor is very busty and can't wait for long time) I would rate the service, quality, promptness and value quite high and would recommend CHW.

Our AC went out in 100 degree heat. The CHW contractor contacted us within an hour, scheduled an appointment and our AC was restored in less than 24 hours! Contractor was very professional and knowledgeable. Customer service was super! We recently changed from another warranty service. So glad we did!!!

Had an issue with the first plumber that was sent out but you guys handle my concerns promptly and my plumbing was solved as quick as it started.

We called when our AC system broke and called to schedule for a repair. The failure was diagnosed correctly and repaired with the right part, but the estimate given for when the repairman would show up was off by 4-1/2 hours. Then after the repairman troubleshot the system, he was unable to find the part locally since all the shops where he buys parts were closed or closing or didn't have the part. The main board in the blower system had failed. He had to have it shipped in from Houston. With temperatures above 100 F we could not stay in our house that evening. We had to go to a hotel as well as take our pet to the vet for boarding. It was 6 P.M. the next day before we were back in our house with a working AC system.

C.A.T. I would recommend this service in the future. They were prompt, courteous, and professional. They took their time and did not rush to get the job done. They double checked their work and tested the AC system before they left. They also called back later in the afternoon to make sure everything was working well.

Excellent customer service. They approved my authorization request to use an independent service provider when the service provider that I was assigned could not meet my timeline.

You were especially quick at assigning me a technician. The technician came the same day and was very good.

Leaking toilet. Sent me a plumber 360 in Tucson. Sent someone out in 2 hours. Fixed the leak, no damage. THANKS.

Great service!

Plumbing problem. Choice Home Warranty is very quick getting back to me with a company to call for service.

Choice handled my service request by phone - very friendly. The a/c serviceman contacted me within the hour to set up a time. He arrived on time, found and fixed the problem (broken thermostat) quickly. I was able to use Chase QuickPay to pay the $45 service fee. The whole experience was quick, professional, and the Choice agent and the serviceman were very polite and helpful. My only disappointment is that my programmable thermostat was replaced with an inferior basic model. I'm going to have to pay to replace it with a more efficient model.

The living room of our house was without electricity. We call Choice for service and they called one of their providers. The job was done so fast, professional and timely. I recommend Choice Warranty to all my family and friends. Excellence and professionalism is what distinguish this company. Thank you!

My wife came home at 4:00 PM to find it was 84 degrees inside our house and the AC unit was not cooling. I was at work without any of my warranty information from CHW available. Being able to report the issue online was absolutely fantastic and reduced the time to get a service technician to my home. JG Heating and Air Conditioning was assigned to my claim, indicated he would be at my home at 7:00 PM (3 hours after we discovered the issue) and arrived on time (actually a few minutes early). He had the problem identified and repaired within 15 minutes and was on his way in less than 30 minutes. The experience was fantastic considering most AC repair technicians in Texas are covered up right now and one of them I called (they installed our unit and had been servicing it previously) could not even come out until the end of August.

Claim was handled very promptly and knowing the crisis, a technician was assigned. This particular tech (Jimmy) with Southern Comfort Inc. was amazing. He made time to come out same day and fixed the problem on the spot. Great guy with skill and excellent customer services. Choice should have people like this.

Had no problems except they had messed up and didn't have us signed up yet as they had misplaced an email. Thank goodness they found it.

My experience with your company has been a rewarding experience. During my two year association, I have been extremely satisfied with the professionalism shown by your technicians that have serviced my appliances. My calls were taken by polite receptionists and the duration of the time period of initial alerts for help have always been handled in a short period of time. I am more than pleased with your company's service.

Contacted Choice at 7 pm about a hot water heater problem. They gave me a claim number and the name of a company that would provide the service. The next morning I was contacted early by the service company and was told a person would be out very soon to troubleshoot the problem. The tech arrived, determined the problem, took the info, and said they would get back to us. A couple of hours later, after some back and forth conversation between Choice, service company and us, another tech showed up with a replacement heater. By 2:30 pm we had the new heater installed, waited for the water to heat up. The service company called us back to make sure that all was ok. So far, this has been the best ever home warranty experience. This is the third company we have had and hopefully the last. They are getting a 4 star rating because I never give anyone a perfect score.

Today, Choice Home Warranty (Ray ID # **) denied a warranty claim on my air conditioner. Despite, the on-site technician telling them the compressor went out due to age, they denied coverage saying that the unit wasn't maintained and that air flow was restricted. This company definitely looks for any possible reason to deny the coverage that is promised and does not listen to their contracted technicians that they send out. Would not recommend that anyone choose this company for home warranty protection.

I am pleased that Choice Warranty was real efficient in getting my stove fixed. I would highly recommend this home warranty company to anyone.

Choice staff was professional and the work has been done in a timely manner.

I am very happy with the service I received from Choice. This is my first experience with this company. I left a company that I had been with over 15 years over poor service. I put in a claim to Choice and it was completed in two days. Had I been available, it would have been completed in one day. The service and professionalism of Choice staff and the provider was excellent!!

The response from CHW was excellent. The repair tech was very knowledgeable. I would recommend CHW to others.

Was having issues with my A/C unit. I called first thing in the morning to turn in my claim. By 4:30 pm the same day, I already had a tech at my home and my issue quickly resolved. By 5:00 pm I was well on my way to being cool.

CHW team was responsive and assigned technician team as soon as I filed A/C repair ticket and did a frequent follow up till the job is completed. I highly recommend CWH without any hesitation. I have CHW for my primary home as well as for my investment homes.

My a/c was not cooling and it was making noise. So, I called and received a prompt response that my job has been assigned to a technician. I was promptly contacted by Tracy A/C (the assigned contractor) and they gave me a date. Because of high service call volume in summer months they told me that they cannot give me a specific time, but promised me that if I give them a time range then they will be there. They kept their time and did the necessary to fix the issue. The technicians were very knowledgeable and professional. I am very glad with your handling of the claim.

Choice sent a quick response to fix my dishwasher and the payment was easy.

The technician came on time, located the problem, and repaired it. He also made some recommendations to help maintain the system.

I was told I would have problems collecting on a claim. That turned out to not be true. After talking with a representative, they paid the claim! That was the first time I used this warranty and I was very happy to see how easy the process was to see through. They were on top of my problem immediately and I was very happy with the service and response.

Air was on in the morning. Went out. Came back home and house was hot. I called Choice and got a number to call. It just so happened Joe was in the area and was over within 2 hours. Found the problem. Needed a part and by 10 a.m. next day part was in and air was working. Thank you Choice for such a good repair company referral.

AC went out and capacitor was replaced quickly and easily.

Service was very good!!

I tried this company even after reading some bad reviews, thinking you can't please everyone, right? Well let me tell you that the bad reviews are probably right. They were in my case. I purchased the policy on 7/3/15 (Account # **) and it was a promotion for 13 months for the price of 12. I was told there was a waiting period of 30 days before the policy would go into effect, I think that this is pretty standard but so much for 13-month policy.

Air Source had very fast response time and came on time agreed with customer. The work was thorough and done to completion.

Perfect Blue Pool responded very quickly and repaired the pump impeller within 48 hours. Very happy with Choice Home Warranty. I have used them twice in a relatively short time span. Both interactions with the company have been nothing less than great. Thank you.

Service was fast. I had my a/c unit serviced the next day. And all I had to pay was the copay. Very satisfied.

We had a plumber fix our sink. He was on time and very professional. He was friendly and cleaned up before he left.

I had a problem with my ice maker. It worked sporadically then quit. The technician adjusted the ice maker but it worked for two days and then quit working. Choice ordered a brand new ice maker and I now have ice! Choice is very responsive and the technicians are totally professional!

A/C was not cooling. The lady on the phone was really nice and helpful, even my problem was not covered by CHW as I found out when the technician came to the house. This was my first time calling CHW and I am impressed with their prompt service and ease of access .Thank you.

After an initial miscommunication, CHW's excellent customer service shined through in the end. They were extremely apologetic for the hassle and covered my part. Keep calm, properly & clearly state your issue, and CHW will come to the rescue!

Tech was very friendly and professional. I will use this company for other pool issues. I asked for quote on adding a rail to the pool and he immediately gave me a price quote of 700 dollars. The Texan Star pool company is an asset for Choice Home Warranty, should use for all pool work.

The service tech was there the very next day. Prompt courteous service. As an 88 year old widow it is a comfort to always know my cost and be assured that the service person will get the problem fixed. I highly recommend Choice Home Warranty.

The tech from TekExpress was friendly and explained what went wrong. He was also very patient as I was a bundle of nerves and very chatty. Great service.

I definitely have no complaints with Choice Home Warranty. This was my first time calling and placing a claim so I was very new to this process. I called and the agent walked me through everything that was going to happen. The company came out to the house and fixed everything perfect. Will recommend to friends.

The technician was very professional. He thoroughly reviewed and tested the system. He was extremely honest and forthcoming. Besides carefully explaining the problem and solution, he also offered sound maintenance tips and recommendations that were never even mentioned by the maintenance contractor I had used for the past 6 years!

Upstairs AC unit was making noise and not cooling. The tech report the next morning and repaired it within two hours.

CHW was excellent. They immediately assigned a contractor. The man and assistant from JR air came the next day. However they left us with a non functional system. It has been ranging up to 82 at 11 PM in the house. Needless to say we could not wait and had to contact another AC company who came out, diagnosed the problem for another 88.50 over my deductible of 45 paid to to the original company. Found out there was a hole in the condenser, we are having replaced tomorrow. Sad but true. CHW ended up not being so great. I have recommended them to many of my friends.

The garbage disposer was stuck. Ajax plumbing solutions Got going again.

My AC unit stop making cold air over the weekend. I called Choice Warranty who quickly had someone out here first thing Monday morning.

I am very pleased with the service on both my dryer & air conditioner. They were repaired promptly. The dryer was repaired in 3 days. The air conditioner was repaired the same day we called it in. Both repairman were excellent. Any had a great deal of knowledge about their work. I would recommend your company to any home owner. Thanks.

We had an issue with our dishwasher draining after a wash. One call to Choice was all that was necessary to line up a professional contractor who promptly fixed the problem. Our deductible was $60.00 which we gladly paid. THANK YOU Choice Home Warranty.

Called on Sunday and recommended us to call back first thing Monday and we had someone here by 9:30 to fix the problem.

Don ** at Dba Air Source fixed my ac and done excellent work and was very fast and didn't mind coming out late. I recommend him to anyone. Again I say he is very good.

Choice Home Warranty had an electrician at our house the next day. The electrician took care of our problem quickly. He was polite and courteous. Based on this experience, we hired him after this to install some recessed lighting in our bathroom. He did a half-way job and I wouldn't hire him again.

VERY HAPPY WITH THE WORK DONE. All experiences with Choice was great when reaching someone. Only complaint I would have have is telephone wait time to speak to a live person. Why not just answer the phone and say "May I help you?" Too many prompts and wait time.

Quick, called, made claim, contacted vendor, and serviceman Bill arrived all in a matter of hours. Couldn't ask for better. Plus he was very knowledgeable and pleasant. Took care of problem.

Well please with the job the technician did.

Our Central Air went out. I called Choice Home Warranty and they called All Comfort Mechanical to schedule the appointment. The service tech came out, fixed the problem. He was on time, polite and efficient. And all I paid was $45.00. Last time my furnace went out it cost us over $700.00 to fix it out of pocket. Never again will I be without my warranty! Thanks.

Choice personnel was caring and concerned. They contacted service very quickly. Repair service was timely and corrected the problem. No delays anywhere! I would recommend this company to anyone needing this coverage!

I had a water leak in my pool pump. I contacted CHW and they put me in touch with Jim ** at Pinnacle Pools Services & Repairs. Jim came to my house the next day, looked at my pool equipment and recommended the necessary repairs. Jim called CHW to get authorization for the repairs and my claim was approved. Jim did an excellent job repairing my pool equipment and my pump runs better than ever. Best of all, I only paid a $45 service fee for parts and labor. I would recommend CHW and Pinnacle Pools to everyone!

Very prompt and on time service. The contractors are very responsive and easy to work with.

My air conditioner stopped working. The same day I called my air conditioner was fixed.

Very quick response and dispatch once I put my claim in. Technician came out within three hours. Diagnosed my AC unit and did the repair. Great service.

My tech was awesome. He was all over my AC unit. He fixed it within a day. His name is Mike with MAH. I was doubting the fix he explained. It would take a while to get cool and it did take a few hours but did as he said. I also had a fan fixed and they did that as well. He was quick and picked the perfect color fan. I was really impressed. Thanks Choice people!

Our washer stopped working and we had a technician come out within 2 days. Ended up that the repair would be more than the machine was worth. Choice offered us cash for the machine and it was a very fair and reasonable amount. We were happy with the outcome.

The crew made time to come back earlier than expected. This was a return call.

I called for a service technician to come out and repair and look at my washer. The first technician dispatched never showed up, he resigned from his job without telling Choice on the day he was supposed to come to my house. Then the second technician was located in Katy, Texas, really too far from my house, and they could not come out to service my washer at any time that was convenient for me, after I got off work. But on the third service call to Choice, the service technician dispatched came out from JB Services in Houston, TX, and he diagnosed the problem and fixed my washer probably within 30 minutes and it's running great. The third technician was super nice and knowledgeable and I would love for him to come back and repair anything else that May need service in the near future.

The first repairman told me he couldn't come for several days so your company reassign the job to a second repairman. Came the next day and completed fixing my air conditioning. Thank you.

Excellent service as always.

The technician was polite and courteous. He showed up when he was supposed to, and the work is still in progress, but I'm satisfied with the response.

Excellent service. Quick repair and good communication.

Service was quick. Parts were ordered and repair was complete in a timely manner. I was a bit skeptical at first but now I am very happy with the service.

I responded to an online advertisement that offered one month free and one free roof repair at sign up. I gave my contact information and received a call right away. I told the sales person that I needed to wait a few weeks before I could sign up, because that is when I start getting paid. As I was starting to inquire about the roof repair, the gentleman cut me off in mid-sentence to ask if I needed to wait to sign up. I reiterated that I did need to wait. He quickly said to call back in a month and hung up. I expect to be treated politely and have my questions answered so I can make an informed decision. That experience has lost Choice Home Warranty a customer.

I am very pleased with your prompt and positive response to my complaint re leakage from Garbage Disposal Equipment in our kitchen. You initiated action, assigned claim number and vendor to repair or fix it. The technician came in the next day and repaired this equipment to our full satisfaction. We are very appreciative and thankful to your company for this great relief without much loss of time. Great Job; Keep it up!

We were the unhappy customer of Choice and frustrated with the service contractors. For example, when you file a claim, Choice responds good and says "Please schedule appointment with assigned technician." So far, we are happy. The real nightmare starts after this. For example, your a/c went down and you filed the claim, the service contractors and Choice DON'T care our situation and simply they give appointment after 3 to 7 days and we are stuck and need to go with another local heating and cooling. Same issue for plumbing. We waited 2 weeks and finally we did fix our self. Most of the time, they will NOT authorize your claim and for example, simply says "You didn't change a/c filter and so we deny the claim." Please be more careful before buying the home warranty. We suffered a lot.

I have had this service for 5 years now. I've had everything from washers and dryers to garbage disposals replaced at just the service fee, which has saved me and my family roughly $6,200 over the course of time. Now for $33 dollars a month you can't Choice.

All Staff I talked with when I filed my Claim were courteous and helpful. It was a pleasant experience dealing with Choice.

Water seeped in the front of the home in the living room area, damaging the wood floor and lower bookcase area. Hager Plumbing was contacted through Choice. They were prompt, polite and efficient and explained that the water was not due to pipes or plumbing coming into the home. Great service.

BEWARE OF THIS DISHONEST COMPANY. I have home warranty with Choice Home Warranty Contract #** and recently filed a claim #** for my air conditioner (Make: Bryant, MODEL : 561CJ042-A) when it stopped working. The company sent the technician who diagnosed that the compressor had failed due to the reason "shorted to ground". Normal life time of this A/C is about 12-15 years as per the technician and this A/C has been running for almost 19 years which reflects the maintenance I do about the appliance.

Almas Appliances were contacted for our repair. As it is very hot in Texas we were concerned about how timely our service call would be handled. The customer service rep at CHOICE was excellent. He told me they would be contacting me in an hour. Yes, they did! Came out within two hours. Very professional service, our service technician was Ramiro. He was great!!! Thank you CHOICE AND ALMAS APPLIANCES!

Once I placed my order for repair; I was immediately called back and the company attempted to set an appointment the same day (schedule would not allow). The technician came out within a few days. Was punctual and handled the repair in a timely manner.

Wonderful service technician was dispatched to service my air conditioner. I would highly recommend this young man for his professionalism, knowledge and friendliness.

The coverage front page states that Water Heater is covered.... As our water heater developed a leak we were told that everything is covered but not the container which houses the components that make up a water heater. Hence the entire water heater need is not covered - this is pure misrepresentation and something that consumers need to be aware. Hiding behind fine print while stating on the cover page that Water Heaters are covered is not correct. I also propose to share this with the Texas Attorney as misrepresentation. The company has been non-responsive and essentially stated that they will do nothing to replace the Water Heater and not cover anything - not installation and not the water heater.

I had a problem with my A/C unit - it wasn't producing any air. I called Choice Home for the warranty I have with them and someone came out to my home the next day and fix the problem. When I purchased the warranty I was kind of skeptical about it. But now that I had an experience with them I have recommended it to other home owners I know.

Sept 2014- After having AHS for a number of years, I decided to research and look into other home warranties. After speaking to a sales rep, he offered me a great deal for my primary home ($375). We discussed me also adding my rental property but I was only looking for a warranty for my primary residence. He then offered me a reduced rate of $249.99 each a year if I were to add both properties and possibly my mom's house as well. I couldn't pass this deal up so I signed both properties up and allowed them to automatically withdraw the money from my account. October 2014 - another $250 was removed from my account and I thought everything was done.

When I arrive in Georgia last Thursday, immediately I notice the floor was wet on the utility room. There was a leaking on the pipe coming from outside. Immediately called CHOICE. Within 1/2 hour I have a technician assigned to me. Excellent response. Very satisfied. The Tech was at my house the very next day early in the morning, and he was very knowledgeable and professional. I'm very happy with my choice of CHOICE!!!

Very prompt and very satisfactory. Thank you so much, and thanks for the free month.

This is a letter to notify the corporate office of the business practices of this company. I recently purchased this home on May 15, 2015. I had an appropriate and thorough inspection of my property prior to purchase as is standard procedure. Approximately one month after moving in, one of my air conditioning units stopped cooling. The first claim regarding this unit was placed on July 19, 2015 (Claim # **). At that time, the unit would only cool this space to 82 degrees when set at 75 degrees. An air conditioner repair contractor was sent out (JC Contractors). When he came out, I had turned the unit off after I realized that it was just running and running and when he arrived, it was 98 degrees in the space. He said that he couldn't do a true diagnostic on it because of how hot it was. So he instructed me to turn the unit on and let it cool for the next two days then he would return.

It took several days for me to schedule and get a service company out but I received updates and phone calls from Choice regarding my request on a regular basis. The service company was very professional and resolved my issue within a reasonable time frame. I'm pleased with the repair and response time and for the cost of the package I would highly recommend Choice Home Warranty.

Choice warranty allowed me to get a 2nd opinion to accurately diagnose my refrigerator when I do not agree with the first diagnoses which saved me hundreds of dollars.

CHW responded to my request on my washing machine problem very fast, and took care of the payment very smoothly. I have CHW on two of my properties and I would certainly recommend this company to others.

Choice Warranty has been excellent with the repair of my hot water tank. The company they referred the job to was diligent in getting the problem fixed. I will be referring more customers to Choice Home Warranty.

The technician was very knowledgeable and very prompt on schedule.

I would recommend Choice Home Warranty any day! It is easy to submit a claim. They are just as quick about the claim online as they are if you phone the issue in. This is the first company that is punctual with online submissions! Once the claim is submitted, the responses are very fast and work has been done immediately. I love the peace of mind that comes with the purchase of a home warranty for my own residence and for our rental.

I have some very fussy renters who weren't as much fun to deal with as I wished. I purchased a home warranty for their house - and there was a misc. laundry list of electrical issues. The renters called Choice, a technician responded - and voila! No muss, no fuss for me! I love Choice Home Warranty for taking care of my house! I highly recommend - our first claim was a breeze! Also with great customer service and communication from Choice! Thank you!

AC wasn't cooling and it was one of our hottest summer days. Got a quick answer when I called to report it then got a quick response from the repairman to set appointment. He came in a very reasonable time, made the necessary repairs and was on his way. I was/am very satisfied.

The technician applied Freon to system, now it is blowing cold air, good! He told the renter if was low again, they will need to check the system for leaks. Right now all is working as it is suppose to, he said the people was very nice and had lots of knowledge on what they were doing. Thank you.

Just wanted to let you know that Jimmy ** did a great job on getting our A/C running. He was courteous, pro, and very knowledgeable on his work. I would recommend him any time for repair work. Time handling this claim was great. I realize that calling after 5PM that I would probably have to wait until next morning to get service. Thanks again.

When I first called in my request it was handled in a timely and professional way by a courteous person on the phone. And when the tech. called to verify an appointment time it was done rather quickly and the problem was resolved on his 2nd premise visit due to the fact after trouble shooting the problem he had to bring back the necessary parts the next day to complete the job.

I had several toilet that kept on running as well as a slow draining vegetable sink, all which were driving me crazy. I contacted Choice Home Warranty and an authorized CHW service technician, Reggie the Plumber, was dispatched to my home. Reggie resolved all my issue in short order. I was pleased, to say the least. I switched to CHW from another home warranty company because of service issues and the high service call fee. I'm glad I did.

Air conditioner stopped working. Called CHW to get it fixed (outside temps in the 90's plus high humidity). Next day technician came and repaired in about 1/2 hour. Charge was $45.00 as agreed with CHW. Still working great.

I have used primarily Old Republic and First American warranties for over 15 years. I decided to try Choice Home Warranty, and I'm thrilled that I did! My service was scheduled for the same day. My technician was punctual, knowledgeable and friendly. My air was back up and running within a few hours of my request, and everything was covered in the warranty. Thank you, thank you! It was 110 that day and we couldn't be more pleased with the service and coverage.

Company came out and fixed right away.

Choice Home Warranty was great to work with. Our AC went out and we had a repair man out by 10 a.m. that morning! Very fast quality service!! I highly recommend Choice Home Warranty!

Choice Warranty does its best to make the customer happy. I feel there is a need to choose their techs a little better. I had an oven problem and the tech came over and did not check the code or anything. Just said "from what you're telling me this is usually the problem." Ordered the part, installed it and left. Well I still had the problem and then CW was not going to do anymore repair. Well after talking with a manager, who listened to my complaint, he agreed the tech did not check for the problem and he sent another tech from another company out and now my stove and oven work great. LOL.

After 2 repair facilities did not accept the CHW assignment, we were finally assigned IRV Plumbing. The service was excellent, time promised was right on, and repairs excellent.

Repairman took special effort to find the part for my air condition on Saturday. He did this when my experience with most companies usually say: "wait until Monday."

A/C System was low on freon. Choice sent a tech out and got it fixed up the next day. Thanks for the easy setup!!

They were patient with me to locate the model number.

This was our first claim. Our air conditioner stopped working properly on Thursday. We called Choice Home warranty and it was fixed Friday morning. The rep was courteous and helpful. The repairman was courteous. The only thing is he didn't have parts on hand. He had to go purchase them.

Choice Home Warranty is everything they claim to be. Fast, professional, and very helpful. I highly recommend them and already have a family member using them too. I am grateful for their services, speed and knowledge.

Air conditioning leak. I called to put a claim and have service tech come and help me with my problem. Unfortunately the water leak wasn't covered in the plan but they told me how to fix it and who could fix it.

They were very polite and efficient.

Choice responded quickly to my claim and sent a very reputable appliance repairman out to fix the problem with my refrigerator. This is my second claim since getting my policy in June and both times it was handled efficiently and with no problems. In fact the pool repairman on my prior claim did such a great job and explained many things about my pool that I ended up hiring him to do my weekly service. So far, I have been very pleased with Choice Home Warranty.

AC unit quit during one of the hottest weeks this year. Called Choice Home Warranty who promptly set up a visit by an AC tech. Tech was professional and punctual during the service call. Problem identified and part replaced that very day at no charge. I'm very pleased with CHW's customer service and with the quality service tech they sent.

Outstanding service!! Would, will, and do recommend this company. The servicing contractor was very professional, knowledgeable, courteous, and friendly. Didn't get the RUNAROUND that I got from another like business. Thank You for the services you provide.

CHW immediately assigned the garage door repair to a service tech. The vendor analyzed the problem and ordered parts within 2 days and the repair was completed successfully within a week. CHW followed up on the repair twice to assure timely and complete satisfaction.

We did a massive amount of research before choosing a home warranty company and from the first young man we spoke with who patiently answered all of our questions to the scheduling staff who are incredibly pleasant and helpful, we have been amazed at the level of customer service. They are prompt in their communication and always follow up to make sure everything was done to a high satisfaction level. I have already passed our recommendation of this company on to friends and will continue to so. We are crazy happy clients!

Air condition started blowing warm. We called Choice warranty, they opened a claim. Choice warranty sent out a technician which arrive within 2 1/2 hours. Technician communicated with Choice warranty did the necessary repair and everything is working fine. Technician was very informative and we are very happy.

My bathtub upstairs was stopped up for a couple of days and called Choice Home Warranty. I have had service for over a year and never used them. They were all over my tub protecting it. The first Co they referred me to never called me back, they knew this and got me a new Co. ASAP. I called them and they were here the very next day. I am totally happy with the job, the Co. who did the work and of all the teamwork Choice Home Warranty did to do to get the job done so good and fast.

My first experience with Choice was exceptional. My service call was answered promptly and they scheduled service the same day (Super Fast). The service guy arrived on time, diagnosed and fixed the problem. All I can say is WOW!

CHW was very prompt with assigning a case/claim # to my issue. I called on a Sunday after discovering my central a/c quit blowing cold air. The repair person came on Tuesday, at 6:40 pm. The person that came to my house was very polite/cordial. He worked on the a/c unit and I was feeling cool again in about 2 hours.

Prompt action and a good service contractor. Paid to replace broken gear drive on old opener.

Service was excellent and the RPS plumbers were awesome. They were so polite and competent, got the job done accurately. Choice was very receptive in honoring the claim which resulted in two claims on the same day. Choice did not charge a second copay since the plumbers were still in the residence. Excellent job done. Will recommend them highly; in fact I already have. I recommended them to my cousin. Thank you Choice for job well done.

The service provided from both Choice and Eagle Quality Plumbing was prompt and professional in all respects. I would highly recommend both to anyone that needs quality service when a home problem occurs. The $45 charge was really nice also.

My poor technician is trying very hard to locate the part for my washer since it is an old machine. He is an excellent person.

Oven Range stopped heating. J&J tech came and replaced the ignitor. Good job.

A/C low on freon. They were on time. Quickly diagnosed the problem and fixed it. Very polite with a nice demeanor.

This was my first experience with Choice and it was great! I called the claims desk at 6:45 in the morning as my A/C was no longer blowing cold air and the temperature in the house was rising rapidly. I was given the name and number of a provider who I called immediately. He arrived at 9:30 AM and by 10:30 AM my A/C was up and running. There is no way you can get better service than that. Thanks Choice Warranty and your provider American Pride A/C Service.

They sent the repairman out in 1 day. The problem was fixed and covered by my Choice Warranty. The repairman was nice and I would give him too!

Choice Home Warranty is a life saver... My good friend Terri ** told me that I was crazy not to have a home warranty. She told me that Choice Home Warranty was the best - she was right! Our home is getting older, and I have never had a Home Warranty before... I didn't really know much about them, or who I could trust, with so many companies making empty promises. We have had problems with our disposal, and our garage door opener in the last month. The companies they sent out to fix them were fast, friendly, and did a great job!!! And it was easy to do. Great service. Just one call, no runaround... What a relief. Thanks so much Choice Home Warranty.

After the a/c being out for 4 days in 100 degree South Louisiana heat, they finally made a decision that the compressor is not covered because it wasn't "maintained" properly - by their definition. We have the unit serviced every year but they think the compressor is too close to the ground and gets dirty? Bottom line is it's an expensive repair and they don't want to pay for it. DO NOT use this company. There are lots more out there.

Choice Home Warranty was very helpful with my claim. They were able to send out a technician within a 24-hour period. Technician was very helpful, and able to take care of the issue.

Master Plumbers from Bradenton called me immediately after receiving my problem info. They came out the next day and replaced the garbage disposal. No problems at all. Phone call with Choice Warranty was easy and problem solved for timely.

My service call started off bumpy but ended well!!! The first company was a no show or call. I contacted Choice warranty and they also attempted to contact them and was unsuccessful. I had to wait 24 hrs and the 2nd company came out 1st thing in the morning and resolved my issue. Their technician was courteous and knowledgeable.

The service was handled professionally & quickly. The company that came was very professional & courteous. These qualities in a service are very appreciated!

Said they would replace fan but not apple for apple. My fan 200.00, what they wanted to put back a fun for 45.00.

Customer Service Rep. was very polite and courteous when claim was made. Held on while I got a pencil to take down information. Repairman called shortly after claim was made and told me the time he would be at my home. He was very prompt and courteous and listened while I described problem. He went straight to work to look at system to fix. I called him back the next day and he advised other things I needed to do, such as changing batteries in thermostat and filter if needed. He told me to call him back if I needed more help.

The best part I am writing about if my air ever goes down I want these people back again. This is how good, polite he was. Generations Heating & Cooling.

Choice Home Warranty assigned my claim to RPS Plumbing and Heating in Chalmette, LA. The owner and serviceman were both very courteous and friendly, and my issue was resolved. I was very happy with the service and I would recommend this contractor to others.

Water circulating not working. Tim is a great person and fixed the problem. Tim represents Eagle Quality Plumbing.

Fast, courteous service from both Choice Home Warranty representative and the JLBJ Septic Systems. We appreciated how quickly everything was taken care of.

The company came, checked the a/c. They decided it needed a new thermostat. They were nice, professional, courteous and it didn't take him long to get the thermostat in. So far everything seem to be working awesome.

I submitted a reimbursement claim for my AC unit. I had my local man checking my AC as I do on a yearly basis. He found my freon to be low and added the proper amount. Choice Home Warranty did reimburse me for the amount of the bill less my deductible which I felt was fair.