Choice Home Warranty Reviews

I turned in a service request late Saturday night and had a technician assigned by next morning. They called me Monday morning to schedule an appointment for Tuesday. The tech was professional and polite. I am very pleased with the service and would recommend Choice Warranty to others.

From the time my first telephone call was made, I had exceptional and professional customer service. Each person I dealt with was very helpful and so far everything has gone in an expeditious manner. I would definitely recommend CHW to my friends AND I have already mentioned your company's courtesy. Thank you for assisting me so quickly.

The courtesy and promptness of Choice Home Warranty is second to none.

After returning home from church on 23 Aug I noticed the air not working properly. I immediately contacted Choice and started the repair process. On Monday, 24 Aug I made contact with my repair technician. Tuesday, 25 Aug repair technician came out to diagnose the problem. They proceeded to tell me what was wrong with my AC unit and started telling me that Choice was not going to cover my claim. The technician got my unit working but I was so frustrated by all the negative he was saying about this company that all I kept thinking about was what the technician was saying that it would cost me approx $700.00 to take care of. I left my house and came back 4 hrs later to the same problem - AC not working.

I'm very satisfied with CHW. The people that have responded to fix items have been good.

I am very impressed with Choice Home Warranty. We had a major issue with our refrigerator, and I called at 11:00 p.m. one night and was able to put in a claim with a live agent with a very minimal wait time. CHW called me at 9:30 a.m. the next morning with name and number of a service company. I had a tech at my house at 2pm that same day. Tech diagnosed the problem quickly and made a temporary fix to my appliance until the part could be delivered. I highly recommend CHW; they are worth every penny. Thank you CHW!

I called Tuesday evening after hours and a tech called me Wednesday morning to schedule an appointment to come by the same day, at my convenience. He was courteous and efficient. He diagnosed and fixed my air conditioner. I am happy and cool...

Choice Warranty support person was excellent in creating a work order for me. The AC Technician arrived two hours late. While he could not fix the issue himself, he called his office and got support on the phone, which helped him to fix the wiring issue. When he left, he forgot to reinstall the compressor screen that keeps out dust etc from going in. All in all, the AC issue appears to be resolved.

My AC unit went out and Choice Warranty took care of us. They assigned to a tech nearby and he came out and fixed the unit within 2hrs. The AC motor went out and the tech had the part in his truck. I do recommend Choice Home Warranty.

I love my Choice Home Warranty. All homeowners need this service because you never know when something going to give out. My air conditioner went out. I called Choice Home Warranty. The repairman was there the next day. Now that's cool. I only had to pay 45 dollars. Thank you Choice Home Warranty. You're always there when I need you. Love your service. When I call they are very courtesy and helpful. I will always recommend this company to friends and family.

Good job. Fast.

The motor & belt had to be replaced on my washer. The tub wasn't spinning. Although the parts had to be shipped to the repair company & I had to wait almost a week, my washer was repaired & works well. My cost was the $45 co pay. Happy!

I'm very happy with my Choice Home Warranty and the repair people are professional and work is done in a timely manner. I recommend Choice Home Warranty to my friend and he purchased a warranty for his home.

Company has denied coverage for claim on both my home and vacation property air conditioning systems and low balled a settlement offer on each. In one instance of a heating element, Choice declared that parts to repair were unavailable so a token payment was offered. Nonsense! You are home warranty of appliances. You fix or replace! In the present instance, a coil leaked freon, which they themselves authorized replenishment in May (per Regina, consumer complaint handler who will yell back at you if you exhibit dismay). Now they refuse repair or replacement service for the same leak they alleged responsibility earlier. They offered $250.00 to go away.

Our AC broke down on a Sunday and we called Choice. They immediately located vendor and set us both the information on each other. Early Monday morning I contacted the local vendor who dispatched servicemen to my home to assess our situation. They said I needed a new part and had to await Choice's approval. They came on Tuesday and remedied my problem. The AC is working and we are happy once more.

Awesome! He knew exactly what was wrong with my unit. Excellent service.

So we just changed over to Choice Home Warranty, as I was extremely disappointed in the customer service of our last one. From the beginning everyone I have spoken with has been extremely helpful and friendly. They offered a great introductory rate to join, a low call out fee, so I went with them. I had my first call out on an AC unit. The company they hired to do the work was very good, showed up when they said they would, and looked at both of our units. He spend time going over all of his findings, and stated he would have to call into Choice to get the approval. After several minutes, he stated Choice had approved the service and wouldn't charge me a second service fee for the 2nd AC unit! Now this is customer service which didn't happen with the last company I had.

My house is getting older and I decided to cover my home. When I needed Choice they were there. I called and within 30 minutes I heard from a vendor and within 24 hours the issue was resolved with no hiccups or excessive paperwork. Thank you Choice!

Choice Warranty representatives were polite and responded to our service need the same day I called. I received an email with the information needed to contact the contractor. They arrived the next day and took care of the problem professionally. Very pleased with the whole process.

Called for Repair on Monday, 8/24, morning. Had been without A/C since Sunday (in Tucson, AZ - house temp. 91 degrees. Brooksaire was selected for the repair. He was unable to come out until Tuesday, 8/25, between 3 & 5:00 pm. He arrived a bit early, worked in the rain, and completed the repair in a timely manner. He was professional and polite. Great service once he arrived. I would recommend Brooksaire, only wish he would have been able to get here sooner.

Every time I called in for service, I was always treated with excellent customer service. I have not experienced any issues and the pricing is very reasonable.

At 10 pm our AC stopped in Houston, TX. in August. 7 am next day we called Choice. By 3 pm our AC was working. And we are happy and Cool. Thank you!

Choice Home Warranty has helped us multiple times in repairing our refrigerator ice maker. Every time that the unit stopped functioning Choice Home Warranty was prompt in sending out a repair company.

Had a puddle of water under sink.

I had insurance with TotalProtect. They were horrible. So far Choice has been wonderful! Immediate contact and service. The company Lua and Sons are polite and very knowledgeable. Immediate call backs.

Water was pouring out of our standpipe when the washer was in the spin cycle. We called in a claim, and a plumber was here in a couple hours. Works fine now.

The water heater repair man showed up within the allotted time. Checked the problem, got an ok on the phone, replaced a part, cleaned up, and lit the water heater; it lit! And it's been several days and it keeps functioning properly. That's all I can ask - hot water. Great experience.

I had an excellent experience with your People over the phone. They were polite and courteous and solve my issues that I had with my pool pump.

You sent Frank ** from Advanced Cesspool. He was wonderful and fixed the problem although he had to come a great distance to get to me. Finally a person who knew what he was doing!

We purchased a home warranty program with Choice Warranty over the internet in April of 2015. Prior to obtaining the warranty, we specifically asked if there were any "hidden" requirements for coverage due to the age of the equipment, and specifically discussed the A/C as it is the largest covered item. We received this email from them prior to the purchase: "As per our conversation, since you are coming from AHS with past issues on your AC system. As long as your AC system is in working condition when ours takes affect; it will be covered by us."

Y'all over great claim service 24/7. And always schedule appointments as fast as possible. It was great to have my AC fixed within the second day of it being out while my friend had to almost wait a week since he didn't have y'all's service!!

The company selected to repair my garage door opener, found that the unit needed to be replaced. The repairman was very polite and took his time to explain what he found upon examination of the unit. He called Choice and reported what he found and was instructed to replace the unit. The work was well done and didn't take a lot of time. My opener is now working quietly and smoothly. I would recommend this company to anyone who needs to have a garage door repaired or replaced.

AC unit leaking water, requested Choice CC to send technician who can take a look and fix as needed. Technician was assigned in less than 24 hrs and it got fixed in 48 hrs (it may vary depending on your availability for technician). I was referred by a friend, and it's time for me refer to someone else/friend. I have had good experience so far. It was my first call though.

I have had to call a few times about my unit due to technician problems but everyone I have spoke with has done their best to correct the problem. We are hoping the next person to come out will fix the problem and that will be the end of our a/c troubles.

Anytime I have a claim to make, I always get the info I need and the necessary follow up. It makes me feel like my time and my home is valued. Every time my garage has broken down, they always listened to my issue. A service Lewiston was always out to help as soon as possible.

When you send out a company to fix a problem but need 24-48 hours to decide if you're going to fix it is ridiculous. Then after 48 hours I am told that it's not a covered repair. When I call in and tell you that I have a leak inside my house, why wouldn't you tell me then that any leak on a inside faucet is not a covered part. Instead you have me take the day off and wait for a contractor to come for something you know isn't even covered. POOR BUSINESS.

My seal had broken on the first floor toilet and was leaking down the stack pipe into the basement. Needless to say, it required an emergency repair. The plumber came and took care of the problem in a timely manner and also readjusted the drain on my dishwasher so that it no longer backs up. I was completely satisfied with the repair work and I'm very glad I took out a three year plan with Choice Home Warranty.

If there is a zero star then I would rather give it to this company. They are a total fraud. I have purchased a warranty from them in July 22, 2015. The warranty got activated from Aug 22, 2015. Unfortunately my AC suddenly stopped working on Aug 25, 2015. I have called them and they sent a technician. The technician charged me $45 to come and inspect the unit. He inspected and confirmed that the compressor blew off. He also told me that it is a regular failure which can happen anytime. However, before even calling back to this company he told me that this warranty company is very fishy and they never settle any claim. However, in front of me he called Choice Home Warranty and told them that it is a regular failure of the system. But moment Choice Home Warranty heard that the unit needs to be replaced and they refused to repair it saying it is because of a pre-existing condition. Also refused to explain what does that mean.

We had a problem with our air conditioner. We were in the middle of a heat wave and we were miserable! We contacted Choice Warranty and they were helpful and courteous. The repair company that responded was thorough and got us up and running right away. Very happy with the service!

My claim was handled promptly and professionally. A service provider was called in that same day. I was kept fully informed all the way. I was very pleased with the entire experience. I am very glad we chose CHW over the other warranty companies. Thank you.

I called on Thursday and the serviceman assigned called and verified an appropriate time. He arrived on time, had the necessary part with him, and was out of my house in less than 30 minutes.

We just had our first home repair through Choice Home Warranty and we were thrilled with the results. They processed our request immediately and the technicians were at our home the next morning. (We submitted our claim in the late afternoon). The company they sent was professional, quick, and easy to work with. Our garage door opener and sensors were replaced with only our deductible out of pocket. No back and forth between us and Choice, just a simple phone call from the technician saying, "You're covered!" A great improvement over past experiences with other companies.

I; once again am very angry with Choice Warranty. I have had a few claims with Choice since purchasing this house in 2012. I cannot remember one time that it did not end up in a battle to get things done right. I don't know if they have different people handling claims in different areas but we must have the worst of the worst. I will focus on the latest claim which is for a dishwasher. Choice sent a tech out that was unable to repair the dishwasher. Regardless of why; the fact is, he could not repair it. In this case, it needed a new computer and touch pad. The touch pad apparently is unavailable; which means it cannot be repaired. Pretty simple, right?? Not if you twist and turn the not able to be repaired into 'part not available' which still means it can't be repaired but to Choice that means something different. I spoke with some very rude people at Choice; which I expect after the history they have shown me.

I will have any of my clients ever use this company again. They have nothing but excuses why they will do a repair... Clients beware.

I called them and 4 hours later they had me working again... The best. I'm glad I got the home warranty. The best thing I purchased for my home..

Some difficulty with the first tech that was sent. Did not repair the unit correctly. However CHW sent a second tech and the issue was corrected and unit is working OK.

I was more than pleased with the work done. I got a same-day appointment, and the technician called and was on time. He was friendly and very competent in the work he did. He fixed the problem and replaced wires and components with new ones, not just stripping old wires and re-using them. He found a small leak that previous technicians had not found and fixed it. He put in more Freon and my air conditioner works better than it has in several years. I would highly recommend this company!

Extremely pleased with this service. The technician showed up on time the very next day and quickly found the problem, which was a burnt-out condenser on the air conditioner. He was polite, cleanly dressed, and knew what he was doing. The fix was fast and the air conditioner works great. Job well done.

Service company arrived exactly on time, checked out refrigerator. And repaired dryer to great working order. Repairman was friendly and knowledgeable.

Our kitchen stove is gas and only 6 years old. The broiler was totally not working and the oven took forever to heat and gave off such a bad smell of gas that I had to turn on all fans and open all the doors. The technician who came was within the allotted hour he'd said. He was very courteous and professional. He was also friendly and showed me both problems. He fixed both issues and was gone within 40 minutes. He was a pleasure to work with.

We had a very positive experience with our first time using Choice Home Warranty for a plumbing issue. The assigned technician promptly scheduled an appointment and came to fix our issue! Choice communicated with us throughout the process for an easy transaction! Thank you!

I signed up for a five year agreement with certain promises from the Salesman. I tried to cancel and spoke to the termination and was told I would not receive a refund. I have had horrible services and vendors and highly recommend that you do not purchase a policy. The vendors are rude and do not fix the problem and instead of replacing the appliance. They send a check that doesn't cover the price of the appliance. I would recommend not purchasing a policy from this company. They are rude. Do not fix the issue and the salesman was not honest with me.

Today was my first claim with Choice Home Warranty. I called customer service last night, and this morning I got a call for an assigned company. That company told me they don't service my area. So I called Choice Home Warranty and spoke with Jenay and she put me on hold, and told me that I can call my own repair, and wait for reimbursement because I don't want that other company coming out. WHAT? I told her, "That is not what I said," and then she said the earliest they can come out is on Thursday, and that they are doing me a FAVOR for penciling me in. Jenay proceeded to tell me that those companies have their own business to run and customers to take care of, and again it was a favor that I was even penciled in on Thursday.

I have had two or three claims since having this coverage. I am extremely pleased. The service technicians have been very prompt and polite and solved the problems quickly. This service gives me confidence that the companies are trustworthy and this gives me peace of mind. Very pleased that I found this coverage.

I recently had some problems with my master bath toilet and kitchen sink so I called Choice early Monday morning, like 5am. My call was answered quickly, the service rep recorded all my concerns and read them back to me, and gave me an order number and the name of the plumber who would be helping me. A few hours later, the plumber called to schedule their visit for the following morning at 9am. The plumber arrived right on time and immediately got to work diagnosing the issues. The toilet was fixed quickly but the kitchen sink gave him more problems. He called the owner to brainstorm and, shortly after that, he was finished. He tidied up his work spaces and didn't leave any sign of being there. The whole visit lasted nearly four hours and was all within the same service fee!

I had a leak in the water heater. First they assigned a company that doesn't cover New York City, then they said that in water heater the water heater tank itself isn't covered. If you read fine print in all systems that they claim to cover the main thing that breaks is never covered. This home warranty is a fraud. It gives you a false sense of security, but in reality leaves you exposed. If you want to waste money, go ahead and buy warranty from the CHOICE.

I couldn't be more pleased with the service I received from Choice Home Warranty. I've had other home warranties in the past that were great until I had a problem. Choice was fast, professional, courteous, and the service provider was the same. Thanks for being there when I need you!!

We had our garbage disposal go out and they located a plumber locally to do the repair. They were prompt and courteous.

Choice Home Warranty was able to give me a repairman contact right away and I was able to set up an appointment at my convenience.

Although the technician came late, I am satisfied with his works. He fixed my Air conditioning back to work.

Service was fast and efficient.

We had a couple leaks (sink, toilet). When plumber came, other problems had developed, and it became a domino effect... Because we live in a very rural area, contractors were a distance away. First one did not show up, second one could not come for three more days. Then we were told we could use our plumber that we have used for years. They are very honest, and very good, and very close by...we were thrilled. Thank you Choice Warranty!

AC was not cooling on a Sunday evening. We placed a call to Choice, received a claim number and email promptly. The next day a representative from Tropical AC called and were able to come out the following day, despite the rain being a bit of a holdup. Good warranty company, with great response times! I've recommended some friends.

I rec'd prompt and courteous service. Much more than I expected. It was a pleasure dealing with the folks in customer service and all the others who helped. I'm glad I decided to enroll with your company.

Refrigerator was running but would get cold for a little while then warm up. It kept doing this so we called Choice to file a claim at like midnight. They answered the phone right away and schedule an appointment for the next day!!! The repair company that came out was Sears. They did a great job but 5 days later, fridge was acting up again. This time we called Sears to explain that they were just out here. They agreed Choice did their part so Sears sent out another technician at no charge and replaced a motherboard. That was a 400.00 repair!!! Thank you Choice!!! Fridge works great!!!

I have paid in full for my home warranty up to 2018 to this company. My air condition was broken. It is very hot in Phoenix Arizona. My 12 years old suffered for 2 weeks in extreme heat and no cooling system. After few calls and requesting service from Choice Home Warranty, they finally sent someone which put all excuses on the invoice for improper maintenance!!!

The staff at CHW is professional and knowledgeable about home repairs. They were able to answer all of my questions and direct me to good companies with experienced professionals and technicians. The benefits I have received from CHW far exceed my expectations for the cost of the warranty.

The Customer Service Manager was concerned about my issues and even though my claim was denied, she answered my questions and made some accommodations due to customer service and that I have been a CHW customer for almost a year. I hope in the future that I do not have to call so many times just to have a claim looked at and approved.

Contacted Choice Home Warranty on 8/18/15 regarding my 4 year old Samsung microwave's timer not working. My wife would set the timer for defrost or to heat an item of food and the microwave would shut off after approximately 5 seconds. CHW representatives were professional on the phone and response from contractor to respond happened a day later. Everyone in the process was professional and courteous. My microwave could not be repaired and CHW claims representative Vickie was very professional and worked out a monetary settlement with me regarding my inoperative microwave so that my wife and I could purchase another microwave. The entire process took approximately 3 days. CHW is an excellent company and all their staff are very professional and will do everything in their power for their customers.

I am most pleased with your prompt repair of my AC during these oppressively hot days in AZ. The repair person was terrific and was eager to get the problem resolved that day. I highly recommend Choice Home Warranty!

Same day contact by Brian Plumbing with schedule for the following day. The plumber appeared as promised and was able to unstop the sink and the toilet. The sink with greater difficulty. When asked about the possible cause of the problem was informative, explaining that the sink problem was caused by A/C overflow being routed into the plumbing line causing a gummy sediment which in time created a blockage. Especially appreciated was the suggestion to use an agent like Clorox to keep the line clean. The toilet was caused by an accumulation of toilet paper collection over a period of time - suggestion for care, use a more solvent paper and agreed that the water saver tank probably contributed. This type of informative dialogue was greatly appreciated.

After a bit of a rocky start with another technician, my claim, per my request, was reassigned to Very Good Appliance Repair. Very Good has lived up to their name. The owner/technician is great and I am pleased with the way this repair has been handled.

Five Star HVAC did an excellent job of quickly diagnosing the problem and doing the repairs. Would definitely use the same company to do my repairs. Glad they are a part of Choice.

Choice Home Warranty is very fast and contracts with only the best service providers. In the past I have had AHS for coverage. I would rather shoot myself in the foot as to deal with them again. Choice is like a breath of fresh air! And cheaper with a lower co-pay.

Air conditioner was not working properly. Phil from ABC came out and was extremely professional. He got the air conditioner in running order again. I am very thankful.

Called up CHW and quickly responded to my request. They scheduled a service tech to come out and service the leaking valves in the kitchen. The service company came out and said they would be back. They left and had to call them out again as it seems they forgot that the job was not complete. They did come back and completed the job.

I am a Retired U.S. Marine Veteran of 25 years and I take care of my 73 year old mother. And I find Choice Home Warranty's way of doing business and customer support is disgusting, however quite convenient for your company. Your support in April prior to my mother's policy running out was great, however as soon as I renewed her policy your support has been lacking at best.

I am satisfied with Choice Home Warranty, the service was excellent. The company they sent for service was great - perfect blue, no questions asked. Very satisfied.

My inground pool pump stopped working after being on an hour per the timer. It is on daily to circulate the water. I called and was told at first I was not covered which I knew was incorrect and requested to speak to a supervisor and was cut off twice. And somebody called me back and I was told yes I was covered. And I called after 2 hours to set up an appt for the next day with Pinnacle Pools. It was the starter in the motor.

My garage door came off the rails. I called CHW and they had someone out the next day. Although the particular issues were not covered under the warranty I purchased I was able to get a reputable contractor out within 15 hours of my call to CHW. They completed the repairs and the price was fair. I would recommend Choice Home Warranty because even if you are not covered they help.

Customer service, prompt and courteous. Contractor response prompt and professional. So far so good. I have recommended Choice to friends and coworkers. One coworker has already signed up with Choice Home Warranty due to my recommendation. More to come.

On August 19th 2015, my daughter came home to a hot house. Our air conditioner broke some time during the day. At 5:35 PM, I placed a call to Choice Home Warranty and spoke with Ali. She was pleasant, she placed me on hold and reached out to the technician and advised that he would be calling. At 5:50 PM Sam from Pyramid Heating and Cooling located in Vineland, NJ called and by 7:40 PM, all in the same day, the air conditioner was fixed and the house was cool!!

I find CHW to be a very professional & reliable company. As soon as I place a call for repair, they immediately set me up with one of their technicians. Their techs are very knowledgeable and courteous. The team always follows up to make sure repair was done satisfactorily.

Was a customer of Choice Warranty since 2/17/2015. Never received warranty booklet, was verbally explained the items covered by the salesman. Called for repair 9/13/15 on my stove oven - wouldn't heat over 100. Repairman came. Paid the co-payment of $45.00. He replaced gas valve and had to order ignition switch. Returned 8/20 and installed gas valve part, heated the oven and left. My daughter noticed the oven wouldn't turn off so she called the repairman who returned and shut off oven and said he would need a motherboard? But he would ask his boss if the warranty company would cover the cost. He called me today 8/21 and said they would not cover the cost, said it was a secondary repair, which I still don't understand.

I really like the Choice Home Warranty claim process. It was so much easier to go on the website, create a claim and then I got the assigned contractor information. The contractor came the next day. He was very knowledgeable and took care of the issue.

"His overhead door service" provided excellent service. They were friendly, cooperative and very pleasant to work with. Choice Home Warranty customer service was excellent in dealing with our problem. We would recommend CHW to others anytime.

Glen was our technician from Advantage AC Solutions LLC who serviced the AC unit that stopped working. He was able to find the problem quickly and took care of it and also advised me on taking care of the unit in the future. He was friendly and knowledgeable. We will call Advantage AC Solutions in the future for any other needs.

Repair person was great and took care of our issue in a timely manner.

Great service. Serviceman came in timely manner. Fixed the garage door problem immediately. No extra charges. Very happy with service provided.

My AC broke this week. I called Choice and they had a service provider contact me within an hour of my call to schedule an appointment. The service provider was able to come out the next day and fixed the issue and I only had to pay my service call fee. Happy customer!

My dryer stopped drying. Just started with Choice Home Warranty about two months prior. Called them on Monday and dryer was fixed Tuesday. Truly recommend!!

Kitchen sink back up. A+ Service Techs responded in a timely fashion. They were professional, knowledgeable and fixed the matter in a timely fashion.

I would like to start out by saying I am very pleased with Choice Home Warranty. Regarding this service call the gentleman from Coleman services was right on top of it after being contacted by Choice Home Warranty. The only disconnect I experienced was I kept getting emails from Choice Home Warranty to schedule the work to be done and after calling Mr. Coleman I was informed that the work was already completed. It seems that Mr. Coleman had done the work and not reported it to Choice Home Warranty yet. Even with this confusion I was assured my tenant was happy and I was pleased that the work got done promptly. Thank you again for an excellent job.

First class service provider fixed control board and reprogrammed all remotes - no problems.

We paid for our home warranty policy on 6/28/15. The contract very clearly states coverage begins 30 days from payment date. Everything in our home and the pool we added on was working 100%. On 8/11/15 when we were outside swimming, the pump began running very loudly. We checked our policy and the dates to ensure we were within the policy dates and filed a claim. The first contractor assigned refused to come out stating Choice had a horrible reputation with local contractors and never paid. The second contractor told us he would come out and never did. When we followed up, he stated Choice had cancelled the claim.

Parker Brothers did an outstanding job on 8/19/15, evaluating the problem and determining the disposal needed replacing. Within an hour everything was back to normal working conditions!

Dryer had multiple problems. Choice was fast to get the parts to us. They work 24 hrs which allows us to talk to them anytime. The same day the technician was assigned and btw we don't have to have a long wait time. One of my parts was delayed and the supervisor was notified and accelerated the process even without I mentioning. I think this speaks their accountability.

Had an issue with our GE refrigerator. CHW had Sears out the next day! On time! Friendly! Professional! And fixed the problem! Well worth the extra $ to ensure our high-priced appliances are protected!!!

Thank you for immediately supporting the repair of our pool vacuum and spa switch. Response was fantastic. Service went well overall. Required some discussion but past that, was handled really well. I would highly recommend Choice Home Warranty!

Contacted Choice on a Monday to file a claim for my AC. The technician they set me up with called the next day (Tuesday) to schedule an appointment for Wednesday. The technician gave me a 2-hr window, from 2pm-4pm, and actually arrived within that timeframe. He was very knowledgeable about my AC unit and had me back up and running in no time. I was very pleased with the service I received from Choice and the contractor whom they provided. I appreciate them for making this such a smooth transaction.

Air conditioner unit had bad capacitor. It was replaced next day after filing claim. Satisfactory work and handling of claim.

The service from Choice was excellent. The response was quick and the response from A/C Experts was fast and a good experience. The technician, Damian was excellent. He was very professional and knowledgeable. In less than 2 hours the unit was fixed and humming. Choice so far, has been the best for warranty companies. I have had some nightmares with others!

CHW is the best home warranty company I have worked with. They are easy to get in touch with and have great follow-up service. Some challenges with agreement on replacement payout value, but overall I am very satisfied and recently renewed.

My air conditioner went out later in the evening and I called to make a claim about 8 or 9pm. Within minutes I received an email with the claim info and the company name and number who would be working with me. The company called me first thing in the morning and set an appointment for that day. The company assigned was able to come out earlier.

I just switched from another homeowner's warranty company 10 days before the A/C went out because of poor service and price. So far I am impressed with how the company and the technician handled the repair work. The technician was very good about communicating and explaining the issues and worked very hard to get the work done timely. Overall, it has been a good 1st experience!

We had issues with our washer machine. Covered home warranty tried very hard to fix it numerous times. When they realize it could not be fixed they offered a buyout on the washer. They bought the wash machine out right and I received the check within 30 days. I can't thank them enough. We have a new wash machine and everything is great.

Air unit repair by out-of-system service provider. This was a very difficult situation because the assigned service provider refused to respond to service call. My happy rating is the result of the follow-up by Jennifer (a Claims Representative). She recognized that I was unhappy with the situation and took the initiative to find an acceptable solution.

I was very happy with Mr. Electric of SW FL, they were fast and efficient with the job and I will highly recommend them to anyone. Thank you.

My water heater wasn't producing hot water. Repairmen were called out and they replaced the thermostat in a timely manner. The repairmen were professional and were very efficient. Within 15 minutes the water heater issues were resolved. I am a very satisfied customer! Thank you Choice Home Warranty!

Monday 8/17 my air conditioner quit cooling, I called and requested service and within 20 minutes of my call received a call from the a/c repair company (Bennet & Sons A/C LLC). They apologised for not being able to send out a tech that day but promised one would be here Tuesday morning. True to their word they were here just after 8:30 am and before too long the a/c was running again. I am most impressed with both Choice Home Warranty Co. and Bennett and Sons for providing excellent service, will be recommending your company to our friends. Thank you.

I had a great experience with Choice Home Warranty. My washing machine recently failed and flooded my home. Insurance covered the damage, but after paying the deductible, I was short on cash to buy a new washing machine. Fortunately, my Choice Home Warranty policy covered my washing machine and we were up and running again in a couple days keeping us out of the coin-operated laundromats! We were very satisfied with the quick, professional, and trouble free service we received from Choice Home Warranty!

My AC suddenly stopped working and the lows during that week was in the 90s. I called and the claims representative that assisted me was very helpful. I originally wanted to use my own tech to get the work done and she explained the process to me. After further consideration, I decided to use a tech referred by Choice. Within 4 hours of being referred to a local repair company, they called me to schedule an appointment. Although they weren't able to get to me same day (which would have been preferred because it was so hot and I have an asthmatic daughter as well as a dog), they did schedule an appointment for me the next day and promised to call me if they were able to come sooner. The repairman was punctual and professional and within 30 minutes of him arriving, he had my AC back up and running.

Very pleased with the service.

We have had Choice Home Warranty for about 2 and 1/2 years and have turned in several claims. All claims were either denied or only minimally covered. When I called to cancel after they refused a roof repair they agreed to pay if we would not cancel. Today was the last straw, I had a plumbing backup on a weekend and had to get my own plumber as the CHW rep told me that their contractors were only Monday through Friday. This was an emergency as we would not be able to use our facilities. We hired a plumber who snaked our line through the toilet that flooded. He charged $438 on a Sunday which included a $119 weekend charge. 2 plumbers came out, were very thorough to determine cause of back up and spent about 3 hours at my home and fixed the problem!!

I contacted Choice Home Warranty and the customer service representative was speedy and efficient. They contracted it out to the local specialist who contacted me same day. We've been worked on a time and day best meet our needs. Everything was fixed same day. I recommend using Choice Home Warranty.

Choice Home Warranty is absolutely the Best Home Warranty Service Provider in the Business!!! Through the years they have provided Excellent Service for my residence in a very Professional and Timely manner. I would highly recommend Choice as the Home Warranty "Provider of Choice!!!"

It took a lot of time to find a company to help me. My hot water heater was broken I had no hot water for 6 days. I was very very lucky to talk to a supervisor Andy who found me two people to help me. I think that he is a wonderful caring person.

I entered an online claim and received a response almost immediately. The assigned technician was able to come out not only the same day but before lunch! He fixed my electrical issue quickly and was polite. He also had suggestions for me to help make things better. I'm very impressed and am happy I have service through Choice Home Warranty.

Customer service is responsive, professional, and complete. Pleasure to work with. 2nd issue we have encountered with this newer home and extended warranty. Both issues have been quickly addressed and the service people recommended have been very good. I will most likely reenlist with Choice Home Warranty for another year based on these 2 experiences.

Eternity Pools was sent to look at a leak issue and discovered a burnt out motor was the issue. Their technician kept me informed and made sure the pool is being repaired before the water turns green to save me on chemicals.

Dryer switch needs to be replace. The vendor they sent was very knowledgeable and nice. Choice ordered the part that day and I appreciate it. Hate going out to dry laundry.

So far I have been satisfied with Choice Home Warranty. I was very skeptical in the beginning. Not with just CHW, but with all of them. Some of the reviews were not the greatest but I decided to give them a chance so I could make up my own mind. I knew it would be a great thing if they held up their end and they have done everything they said they would do. I have had one repair done since enrolling and they got right on it. Their prices beat the other ones I checked on also. So far, I highly recommend CHW and if you are considering getting this type of warranty, and I think everyone needs it, give Choice Home Warranty a try!

I have had to use Choice for air conditioning problems and washing machine problems. Ac was repaired in two days. Washer took longer because a part had to be sent to repairman but even then my washer was only down a couple of weeks. Fortunately I live alone so this did not present a problem for me. I can see where it might be a big deal if I still had a houseful of people. The tech took 2-3 days each time he came i.e. first call and then when part arrived.

My air conditioner stopped working. Someone was here in 1 day. The guy could not fix it because it was electrical problem. Choice home had an electrician out. The next day problem solved. I'm happy. Waived the service charges on the electrical. Was thankful for that.

I had a pipe blocked in the utility room. Called in claim, received very helpful support. Received call from vendor/tech that day, and they came out and resolved the issue the following. This was/is a much better and faster response than experienced with several other home warranty companies.

The plumber that came to our home was very nice and professional. He was able to diagnose problem and repair within a few hours. The CHW team was right on top of our problem and had the plumber contact us within a few hours. We are very pleased with the service.

The Unit's fan motor broke during a triple digit temperature surge, we logged online to file a claim and was immediately assigned a service technician. The technician called to set appointment, although they were inundated with service calls. They were prompt and professional, they inspected the unit, called Choice Home Warranty for an immediate approval and the motor was immediately changed. The system works great now, thanks for the excellent service.

Called Choice Home Warranty. Told them of garbage disposal failure. Was advised that R&M Plumbing would be calling me to set appointment to fix my problem. Was given their telephone number. R&M Plumbing came out the same day. They told me they had to notify warranty company to get a new garbage disposal. R&M called me and made appointment to install new part. They came out and quickly installed new disposal unit. All of the folks I dealt with were true professionals that were interested in fixing my problem. My thanks goes out to the folks at Choice Home Warranty and R&M Plumbing.

Claim for washer & dryer - claim initially reported 8/3 & received email confirmation same day. Actual claim delayed until 8/ 12 since we were on vacation. A-Z claim came on 8/13. Ordered parts delivery delayed until 8/17 & parts installed on 8/18. Bart (A-Z) polite & made repairs promptly. Would use him in the future.

CHW is an excellent company to get most everything covered in your home. I made claim online, they called right away. Service Tech they appointed called right away and appointment was schedule for Wed. He called on Sunday evening to reschedule to come early Monday morning. I was so thrilled that he thought getting my fridge fixed was a priority. He was very pleasant, neat and took the time to explain to me what was happening. Thank You CHW.

First Choice Home should be aware of the shining star they have in Tracy ** who has displayed some of the best customer service skills have I seen in years (and I used to train at Citi). She promptly stepped up and apologized for the poor customer service I had received. The issue had already been resolved but handled poorly and at great frustration to myself personally, but that is all in the past. Thank you Tracy, you are a tremendous asset to Choice and I hope they realize it.

I called in a claim on 8/10/15 to this company which I had purchased on 6/10/15 however they have a 30 waiting period so the contract didn't actually start until 7/10/15. The service provider came and determined the repair was extensive and was told when contacting Choice that they had to review the repair. I received an email from them to contact them immediately. When I called I was told this was a pre-existing problem and they were not covering it. When I signed up with them, I was covered by AHS and did not cancel that program until July so I was covered by a warranty policy. If the problem had been pre-existing I would have contacted AHS while under contract but the problem did not begin until right before I called it into Choice.

I called regarding a nonfunctional AC unit. The CHW representative was very helpful and professional. Claim number was issued and local vendor name and phone number was provided and time frame to expect a call from the vendor. The entire process was very smooth.

I just switched to Choice in June and had an issue with my washer in July. I am unhappy that it took 2 weeks to have a service person come out and fix the washer. I am hoping with something major like heating or cooling it does not take this long. The repairman found out there was more wrong than initially was reported and discovered with the cost of labor and parts, it would be more to fix the washer than it was worth. Choice offered to buy me out and will be sending a $300 check so I am look for a new washer. The only downside is it may take up to 30 days to receive the check which means a longer wait to clean clothes out at my house. But with this all said, I am happy that they sent a knowledgeable repairman and that Choice is sending a check so I may buy a new washer.

I contacted Choice Home Warranty on a Monday. Within two days they emailed me contractor to contact. However contractor did not have the time to assist me with my ac. Contacted home warranty again and they got in touch with new contractor that came right out and fixed my problem. Thanks so much. I am so glad I purchased this home warranty.

Had a leak under kitchen sink. Contact was made on Saturday and a plumber was dispatched Monday morning, 8/17/15 at 9:a.m.. Customer Service was rapid in their response and authorization.

Dishwasher repair. Sharper technician was very nice and thorough.

The customer care team at Choice Home Warranty did a great job of answering the phone and getting in touch with a technician to fix my A/C problem. Professional and responsive! I really appreciate this company and the way that they took care of my problem.

I filled out the form online and immediately got a call from some guy. I think his name was Terry ** but phone # was (732)947-5441. I'm a salesman myself and this guy basically got mad that I refuted every sales tactic he used (e.g. "We have a special discount going on right now..." "We're the #1 home warranty company in the US..." "You have a 30 day money back guarantee, even though you can't make a claim until after 30 days.").

Our garbage disposal had stopped working. I notified Choice Home Warranty and they had a service company contact me in less than an hour. We set up a day and time that was convenient for us. The repairman was there on time and fixed the problem quickly and efficiently.

Garbage disposal seized before the weekend. Claim submitted and on Monday the contractor called and scheduled an appt. and the replacement was done on Wednesday. The caller was professional as was the repairman.

Service was very timely during this very hot time of year.

Response from repair company was less than 24 hours. Choice representative followed up with several emails to ensure I had been contacted.

I recently switched from AHS to Choice Home Warranty. My AC went out and I called right away to get a service call. Within 24 hours, the AC was repaired. Bam! $45 out the door. Totally happy with the switch. I highly recommend!

For the claim # ** which is air condition pipe leaking, the representative told us the problem was not covered. Then we talked with some representative, she helped us to low down the cost for the item uncovered. We appreciate the help.

Have used on several occasions and each time the response has been excellent and coverage was provided as promised. Would definitely recommend to others.

The igniter went out in my oven. The warranty company got a repair company that called me within an hour. It was covered but had to be ordered abroad. Took a week but it works. They also called and emailed to followup.

Replaced water heater that was leaking.

Service was prompt, efficient and well done. Can't expect any more than that. Thank you.

Choice was quick to get a service company. Sears was used. They came on time and decided they needed to order parts. Then things got rather confusing. Not to the fault of Choice but Sears. Another tech was to come and parts were to be mailed to house but it was not coordinated properly and next thing I know is they are not fixing but replacing. Then when Sears is making appointment to install, they say they will come but we must have new hoses, or they will not hook it up, just leave it. I called Choice, they took care of this immediately! I am very happy with Choice. This was my first claim. It took longer than I would have thought but that was due to the Sears tech changing a fix that needed parts to be mailed and then deciding it couldn't be fixed. Choice arranged for a replacement! Thank you Choice. I would recommend you to others.

On July 24, 2015 I made a claim that my outside AC unit was heating up and the fan was stopping to run a few minutes after being started. They assigned the job to Tropics Air Conditioning & Heating who unfortunately never made a service appointment. CR Air Services, Inc. was subsequently assigned the claim on July 27, 2015. On July 30, 2015 CR Air Services, Inc. came and assessed the equipment.

I'm a real estate agent and I referred one of my clients to Choice Home Warranty because I thought they would be a good company. My client has lived in her home for 40 DAYS. During the inspection, the air conditioner worked fine. The air conditioner has worked fine up until two days ago and it went out. My client called Choice Home Warranty to get it repaired and they sent someone out and said that it is the compressor. The claim was denied because they said the problem was pre-existing. The air conditioner has worked fine until now. There is nothing in all of their paperwork that says a date that a compressor would not be considered pre-existing.

Garbage disposal broken and leaking. It was replaced for a service charge of 45$ and is now working fine.

Our coverage included our in ground pool. The pump stopped working on Wednesday morning. Within 2 hours of contacting Choice Warranty I received an email to contact the technician listed in the email. Thursday morning the technician arrived and diagnosed the problem, order parts and Saturday morning the new parts were installed. Pool pump working great and I would highly recommend Choice Warranty and the additional pool coverage.

Purchased warranty June 29, 2015. Took effect 30 days later on July 29,2015. On July 30, forced air fan in unit stopped working. Outside temps 110+ degrees during day here in Arizona. Choice sent out local tech who confirmed fan motor was out. Repairs estimated at $620.00. He called Choice and they denied claim because warranty had only been in effect 2 days. I spoke to Choice rep and he stated that motor was "obviously in process of failing before policy took effect." I told him I thought that was the reason for the 30 day waiting period. Asked for and received refund minus $50 administrative fee. Have since lodged complaint with AZ Dept of Insurance for denial of claim. Online search reveals many such complaints against Choice.

When our main water line in the house began to leak, I called Choice and they sent a plumber out right away. We had the leak fixed that same day. Everyone I spoke with on the phone was very pleasant, knowledgeable and helpful. My experience was hassle free and handled well. I am so thankful that I have a Choice Home Warranty.

I only gave 1 star because it was required. The customer service is horrible. Filed my first claim for a broken motor on my dishwasher, they wouldn't fix because they said it could not have broken in the short time I had the warranty. A motor can break at any time. I have 2 houses insured with this company, I'm a little nervous about anything else breaking. I ended up canceling both because they wouldn't work with me. I'm very disappointed.

Responded and provided a tech immediately. The reimbursement approval process went fast, however, the process to receive the check is 30 days which it should be a less time frame. I'm grateful I had Choice warranty to cover this expensive combo washer and dryer.

Pool Equipment Repair - The repair was scheduled timely and once the correct part arrived the repair was made.

Warranty just tries to find ways not to pay. They told me that tech had said the equipment was old and was broken before taking warranty. In fact I called tech and tech in person at time of evaluating system said it was in good condition and disrepair could have happened recently, not as Choice Home Warranty said. They offered me $100 to replace a microwave that is $350. They are absolutely a pain to deal with. Cancelled policy!!!

The Choice Home Warranty (CHW) company failed to honor the home service agreement and they neither repaired nor replaced the malfunctioned unit. I reported the touch pad malfunctioning of the oven stove in December 2014. The CHW assigned the repair work to a contractor, who looked at the unit and ordered a part. After couple of months, they replaced one part, but that did not work. So, they ordered another part and replaced it after a few months. But, the replaced part turned out to be defective and the touch pad still did no work. On contacting the CHW, they assigned the work to another contractor. I don't know what this contractor told CHW, but they assigned the work to the third contractor. This contractor came to see the unit and sent report to CHW.

I have used Choice Home Warranty three times in the past year. I have been happy with the assistance I've received whenever I need help. Always friendly, and right on track. Choice took care of my problems so that I didn't have to stress about getting repairs done on my home.

We've made 2 claims in the past 2 months and we're very pleased with the results. The service teams that were sent out were both very pleasant and professional and did the job. I've recommended CHW to several of my friends. Glad we chose CHW.

We had minor plumbing issue the first month of buying our home. It was fixed within a few days. Service was great. Friendly and understanding. Choice Home Warranty just needs to take us off sales list. We keep getting calls and we are already members.

Rep. at Choice Warranty got on the job right away. Repairman knowledgeable and courteous. I recommend this company - very economical.

Last week my air conditioner stopped working in the middle of the day. I called Choice Home Warranty right away and may I add that it was 105 degrees outside in Houston, Texas. The inside of my home was about 82 degrees downstairs with my two children home. When I contacted Choice Home Warranty they provided the technicians contact information and my air conditioner was fixed about 2 hours after I got off the phone. I have never been more pleased with a wonderful experience.

I really appreciate the prompt attention to my request. Within less than 24 hours, the plumber had made the necessary repairs without missed appointments, etc... Thank you!

The initial technician assigned stated he was located too far away to give timely service. He suggested a reassignment to a closer technician. This was done, and the technicians arrived the next day and repaired the washer. Unfortunately, the washer experienced the same problem within a week. Rather than mess with a continuing problem and likely further repair delays, I bought a new washer. I was happy with the service provided by the technicians regardless.

I submitted the claim online through the warranty company. They responded with the technician information within an hour. We called that afternoon and was provided an appointment for the following morning. He was on time and very efficient. He explained and showed my husband what was wrong with the ac. He repaired the service and was done in less than 30 minutes. This was the best investment I could have made on the house!

Our master bedroom ceiling fan stopped working one day. I called Choice Home warranty requesting service. They contacted Power One Electrics. The technician was very pleasant to deal with over the phone and in person. He was prompt, professional and fixed our problem in a timely manner. Having Choice Home Warranty is everything I expected for our money! Excellent service!

My washing machine when not being used would continue to slowly drip water into the washer drum. The technician discovered that it needed to have the valves replaced, and did the work exceptionally well.

Our AC system went out and we were in a hot house for several days. Richard came and saved the day. He was so friendly and professional. He had even known the previous owners and so he was able to get to the problem and address it right away. And to add on to how amazing his customer service was, he came back to make sure everything was still working properly later that night. Now that was great. HE'S AWESOME!!! I don't want to have anymore issues with my house, but if I do, Richard is on the top of my list of people I want to fix the problem. 100 thumbs up.

Very quick response from customer service & professional service from the contractor.

I did face some problems initially, but the customer service rep was very good to compensate and take the ownership. That is what I call good customer service.

Living in Arizona can be challenging in the summer. We hit record highs of 117 degrees this week and one of my rental units AC stopped cooling. A claim was made and Mike from MAH Heating and Cooling was dispatched. He was available to fix the unit the very next morning and everything worked out perfectly. I've interacted several times, in the past couple of years, with Mike and he is absolutely the best. If I ran Choice Home Warranty, Mike would be on my All Star - Premiere Vendors list. I have 10 contracts with Choice and highly recommend them as a service provider for anyone looking for home warranty protection.

Technician was dispatched in a timely manner and after the visit company called later that day with a resolution to the issue.

Pardon & Son Plumbing provided service call. John, plumber, provided courteous, competent, and quick repairs. I will call on them in the future. Highly recommended.

Sewer drain backed up in the garage. The plumber that came out was very friendly, very knowledgeable, and help with some things we can do to help from this happening.

I have had great service the two times I have had to use Choice Home Warranty. Both times the repairman came out promptly to fix the problem.

The plumber came when he said and was quick.

I took out home warranty with Choice Home Warranty; my claim went into effect on 08/10/2015. Called Claim Dept. concerning A/C repair. They sent subcontractor out (Sprint Heat and Air). They did not come into the house and later report both of my central unit needed to be replace. Choice called later and told me I would not be cover due to the short time my membership was effective. Talk to supervisor Measha; told me to get a second look by another A/C co. I did. The A/C co. came out and fix the A/C problem just by adding more freon. I was told I would not be reimburse by Choice co, however; the manager tech I spoke with and then was told they would not reimburse me due to freon leaks and I should spotted the leak (how can you see a gas leak such as freon?). Now again they say "you are not covered." I am seeking legal help. I paid the contractor over $600.00 in repair fees. Scam company! Choice!!!

It was 1:14 and they got here by 2 pm and had it fixed within 30 minutes, very happy with them.

When I place my order in for service on my oven Choice Warranty referred me to Big D Appliance Service. They were very prompt. They came out and fix the problem. I was very impressed. I would recommend Choice Warranty to anyone. Thanks for all your help.

The service was fast the next day and company that came out was excellent.

Service representative was very upbeat and eager to assist in getting my service request processed. Repair technician was very knowledgeable and presented himself in a professional manner. The only fall back to this service is the contractor. Appointment time was between 8 AM and 5 PM. Technician arrived at 4:55 PM.

The a/c was repaired in less than 24 hours. Fast service and no issues in dealing with Choice.

We recently had an A/C problem and contacted CHW. They quickly assigned a service company that was great. They said they were overloaded with work but would get to us that afternoon. My wife explained to them that her mother was with us and she was a hospice patient, the temps had been reaching over 100 all week. The service company completed reworked their entire schedule and had our A/C running in a very short time. This company was outstanding.

I had called several times this year about my air unit going in and out and the guy Mike from Cole kept giving me the runaround and I request another company and they sent the right person this time. I was told that Mike had hot-wired my unit fan. I feel I wasted money because if he had fixed it right the first time then I wouldn't had to keep calling to repair the same units.

My dishwasher was found unrepairable and was replaced with a brand new dishwasher of equal value.

I filled out their mobile website for a quote in which a guy called me during work hours. I asked him to call me back in which he did and stated if I bought right now, I can save money. I asked how much in which he stated $50.00. I said "let me discuss it with my wife" and he replied right off "just pay the Internet price while you talk to your wife" and hung up the phone. He made my choice very easy. I will not be purchasing anything from this company and while I do inspections for the realtors I do... and people ask who I recommend... it will NOT be Choice Home Warranty. Great skills your sales team has.

I was wondering about several issues and the CSR was more than happy to go over all of my questions without any problems.

The young man That came was very professional and did a good job.

I called to file a claim and the person with CHW was very friendly and got my claim opened quickly. My appointment with the AC repair company was made within a couple hours. The repairman came out and within 30 minutes identified and fixed the issue. My house is cool again in this Texas summer heat, and am very happy that it was quickly taken care of. My only concern was that if the unit had to be replaced, the coverage is only up to $1,500 and most AC replacements are much more than that. For now, all is great. Thanks CHW!

Ok, I'm gonna be fair and honest here. Had an initial glitch at first but the company did stand up and took care of the problem. Customer service has been really good.

My AC made a "clunk" sound every time it came on. The service rep came out and fixed it in one day. Awesome.

CHW contracts with quality repair services. Once I made the claim and contacted the designated service, the repair was made in a timely and very satisfactory manner.

I submitted a claim on the Choice HW website and within a few minutes received an email stating my claim was being worked and I would get more information shortly. Within another few minutes my claim was assigned to Chrome Heating and Air Conditioning. A service tech called and scheduled an appointment for the same day. He was not able to make it to my house the same day because he got held up at another location but came to my house the next morning and fixed my problem with the AC. I am very pleased with Choice and Chrome for handling my problem so efficiently.

Choice acted quickly in providing a local appliance company to fix our issues!!!

Thank you for the prompt service. Pleasure to work with you.

Efficient and timely work.