Choice Home Warranty Reviews

The prompt response to my request was the key for me because allow me to schedule the appointment with plenty of time. The professionals that attend my call, they follow the claim until resolution so that is an indication of they take care of their customers. I will recommend this service to my friends.

Appointment was not scheduled as quickly as I wanted, so I had to sleep elsewhere, not at home. Repair was made satisfactorily when the technician arrived about an hour after the appointment time.

I was very happy with the quick response to my call when my dishwasher started leaking. The serviceman was very amenable to working around my busy schedule and his attention to details made me feel he was very capable and concerned that I was taken care of. Great job.

Refrigerator would not hold temperature. Took two tries to repair but seems to be working now. Only been three days so we'll see. Thanks.

When I called to place the claim, the rep said it would take 4 hours or more for the plumber to contact me. It was less than that and a weekend date was set for the appointment. Originally it was set for the following Monday. The plumber called and asked if he could come on Saturday, and I said sure. It is the Christmas season and holidays and he wanted to make my time without water in my home shorter than necessary and have it for before Christmas.

CHW was timely and immediately repaired the dishwasher. It was repaired the same day I called. I would definite recommend them.

I have had Choice Home Warranty for only a month. I had a dishwasher break and refrigerator leak. My claim was denied on my dishwasher because I was told the problems found couldn't have happen when my policy started. That being said, I felt lied to at the time I was sold the policy. READ THE FINE PRINT... Their sales and service reps will not tell you the truth. I specifically asked if an old appliance was to have problems, would it be covered; "of course, no questions asked". Which I have now found is a complete lie. After paying for the complete policy, I was offered 10% refund. Really!!! After having the policy for a month?

The tech was very professional and explained what had to be done. I was pleased to see that he put shoe protector on and off every time he went in and out of the house. He took great care as to not to get anything on the carpet and cleaned everything up when he was done. A very professional job. If I ever need more plumbing work done I would like to have the same tech again. I can't praise his workmanship enough.

Very professional, efficient and knowledgeable.

My dryer was repaired within days of my request. This is excellent service. I would recommend this to all my friends and family. The service man knew exactly what to do and he did it quite well.

Even though the order has not been finished yet (waiting for one part), the updates of the service guy have been excellent. Great service up to now. I'll wait for the completion of the order which I believe is going to be excellent. Thank you guys!

The technician was very prompt. He was professional and knew what he was doing. The customer service department has responded to my request as soon as possible. I have so far had an excellent response with this company.

After review it turned out to be the garbage disposal. And it was replaced. Many thanks.

Plumber arrived on times and diagnosed problem with toilet immediately. He went out for the parts needed to repair, and returned shortly after and fixed the problem. I was overall, very satisfied with the promptness of the service I received and it was scheduled at my convenience.

The contractor was polite, the turnover time was quick. The repair done on my ac was exceptional. Awesome company. Great.

The best service from taking claim to take care the issue and solve and fix problems. Excellent warranty covered.

Microwave was quickly fixed!

AC was not working properly, fixed first attempt.

Water leak on water heater and toilet problem - Problems were corrected. Service Tech was knowledgeable, friendly and completed the service in a timely manner.

Came and found the problem to be the thermostat. Got approval and changed it right away. Same day service, very pleased.

The man who came was professional and ordered replacement parts quickly but to be continued with install.

Sink clogged. I called and within one hr technician called to set-up time and came 3rd day. Fixed it on time. Very satisfied.

Our service provider is very personable and works hard to provide excellent service.

I purchased a three year contract with Choice about 3 months ago and had my first claim on Dec 11. We had a clogged main drain causing a backup into our laundry tube located on the lower level. I called Choice about 10:30 am to report the issue. I received a call from a local plumber (Home Improvement Plumbing) within 15 minutes of my report and the plumber scheduled an appointment for between 3:00 - 4:00 pm that same day. They showed up at the house at ten of 3:00 and did a neat job of resolving the problem within 30 min. Nice job and great service. Makes me feel I made the right selection of warranty companies.

Stove made a loud pop and smelled like smoke. Doesn't work. Had very quick response from Choice regarding the claim and tech came out the next morning. Work to be completed today or tomorrow. Very pleased with this company. They have showed much more professionalism than 2-10 whom I was with prior to Choice. Very happy with Choice.

Excellent service. Prompt.

Garage door opener was not working properly, problem with the main contact. Service was punctual. Serviceman was very helpful and well qualified. Helped clarify the problem and took care of it in good order. He answered a followup question and was very congenial.

Service was quick and followed up to ensure service was rendered.

There was a mix-up with my request for service with my garage door opener. The technician said he did more work than he actually completed and then Choice Home Warranty told me that my claim was uncovered. I was very upset because the problem was not fixed by the first technician and the second technician told Choice Home Warranty that he did several things, but he told me he made one adjustment on the opener. The Choice Home Warranty representative documented the matter and addressed it immediately with the technician/contractor. I was very pleased and appreciated the time the representative took to make sure that this matter was resolved to my satisfaction.

The claim personnel helped me every time I faced difficulties for the scheduling with the service providing company, they are cooperative. The technician also good, professional and cooperative. I appreciate all of the services I have so far received from the CHOICE HOME WARRANTY.

CHW has a great customer service and support. Would recommend it to everyone. They were very fast at assigning a technician to fix the electrical problem we had. The first technician they sent out seemed like fixed the problem but the next day we had the same problem. This time they sent out a more experienced technician without any service fee.

This is my first year with Choice Home Warranty and definitely not my last. The customer service was fantastic and the service provider was quick to respond and schedule service. I am very pleased with the whole process and will absolutely recommend Choice Home Warranty to everybody I know.

Recently my water heater which is 8 yrs old starting leaking and I called Choice Warranty. I was surprised to know that my policy did not cover replacement but covers only repairs. When I purchased I was told replacement was also covered. After I spoke to the supervisor, Andy, he was understanding and took care of the issue professionally. Overall I am happy with their service.

We called in that our water heater would not light and hold the flame on Friday. They had a ticket emailed to us that day and a technician came out on Saturday to have it fixed. He had to get a part and was back on Sunday so we had hot water by that evening. Very impressed with the quick service.

I called CHW to start a claim. Within the hour I had contact with a tech to come out and inspect my Oven. He scheduled the visit for the next day between 12-4pm. The tech called 30 minutes in advance and showed up 30 min earlier. Very Pleased with the service and timeliness of the claim.

My furnace quit working at the beginning of our first cold weather and during an ice storm. The furnace repair business owner called within an hour of my calling in my claim and said he was really backed up and would back with me in about 24 hours to make an appointment. I told him we could manage for two days. He came the morning of the second day, diagnosed the problem, and had our heat restored within about 30 minutes. GREAT service!

Checked out heater and had to order parts. Will be back to fix when parts come in. Looking at a week to 10 days for parts.

On Dec 14th my garbage disposal started making awful noises and vibrating the whole kitchen. I put in a claim late that night via the website. By 8:00 PM on the 15th there was a new disposal installed by Central Water & Air Solutions. I'm glad I switched to Choice Home Warranty last January. I couldn't ask for better service and at a much more reasonable contract price and deductible.

So as the tradition in my house, something major breaks at Christmas time. This time the dishwasher went from working off and on, to just refusing to even come on. I called up Choice and the repairman that came over, said the control panel on the dishwasher was out. He would have to check on a replacement panel and probably order it. Within an hour of him leaving I got several urgent voicemails from Choice. The 6 year old dishwasher was not worth a control panel replacement. They wanted to settle out on the dishwasher. I am very pleased that my claim was immediately addressed and I did not have to wait at all on a decision.

The service was exceptional. The garage door opener was replaced with a new one. The issue was handled very professionally, the people who took care of it were courteous, very respectful and on time on their appointment. I am very satisfied with my experience with home choice warranty.

Washer needs repair. The contractor you schedule for repairs has taken a long time.

The plumbers came and installed the pump and I paid the co-pay and everything has been good.

Recent job from 3 J's Plumbing was efficient and professional. Would definitely recommend.

Your customer service was outstanding. Very friendly and professional. The plumber, Mr. ** was fast to respond and knowledgeable of the problem. We are back heating water and all I paid was my VERY small deductible. Thanks for the fast and great service.

The day came that my service provider was to show up and replace my garbage disposal. It got late and I started wondering whether they were going to show up to do the job. I started calling the service provider and no answer. I called Choice Home Warranty and they got a hold of the service provider and they told Choice they were running late. Needless to say after their emergency they showed up and fix my garbage disposal even at 7:00 pm and on a Friday night and still had another call. That is service.

I filed my request on a Sunday on the internet. I received a confirmation email on Sunday advising that the request had been referred for service. When I hadn't received a call from the service company monday morning I contacted CHW and they called the company while I was on the line. The service company was out that day and the furnace was fixed. I am very impressed with the service from CHW and the service company.

Responded to my call very efficiently. Dishwasher could not be fixed and I was given a check towards a new one.

I had a plumbing leaking problem and called Choice Home Warranty. They made appointment right away and repaired leaking place. They contacted other company to fix drywall where plumbing has been done.

I have only had one service request and they will complete tomorrow. I am amazed at the quality of communication and professionalism of the staff and service agents. We had AMS at one of our properties for over 10 years and we should have switched sooner. Great experience.

Dana from Emergency Plumbing did an excellent job and he should be complimented.

Plumber was respectful, kind, and professional. They did excellent work in a short amount of time. My only recommendation would be to be more accurate with arrival times.

Professional in handling over phone. Took too long paying check. Otherwise completely satisfied.

Service was prompt and professional. Technician was friendly and courteous and on time.

Repair company responded promptly to initial report, but it has been several weeks since we have heard from them. They said they were ordering a part, but again, we haven't heard anything for quite some time. It has been 1 1/2 months since we reported the problem to Choice (10/26/15).

The technician from All Bergen was at my house within 24 hours of requesting service. The repair was completed within an hour, and my oven was back to working.

Overall it was very easy. Customer Service was on it and I had no issues. I would prefer that the tech calls me to set up the appointment and not the other way around.

Service tech was on time, fixed the problem quickly, and was polite. Would recommend this service.

This company is no different than any other home warranty company. They start a claim and connect you with a company, this is where it goes downhill. The company they assign you is too busy to get an appointment right away. They finally get to your home and of course your appliance needs a part that they have to order which takes up to a week. By the time they get back to your home it's approaching 2 weeks. I currently have an open claim. The original company assigned to me backed out of the contract with Choice so I am stuck with an inoperative dryer right now. And it's been 7 days since my claim was opened and still don't have a new technician.

I would like to commend Choice Warranty for the contractor you assigned us recently to handle a problem with our dishwasher. I made the service request online, and it was just a short while until he called me with a date to handle my problem. As it turned out, it was later that same day. Never have I had such good service. He was very professional, friendly and took care of the problem and was on his way in a matter of minutes. I really appreciate service like that! Thank you.

We had to wait until the weekend was over, but the service man came first thing on Monday morning and took care of the problem.

Repair person was prompt, courteous and efficient.

This is the second home warranty service I had. I was skeptical about home warranty because of my past experience with other national company providing similar service, but my friends had high recommendation for CHW so subscribed. Two months after the subscription I had plumbing issue to which a technician was assigned immediately. This is where I restricted myself to give 4 star instead of 5 because it took four technicians to actually perform the job. The first two didn't show up, the third one came for inspection but then was not reachable by CHW or me (customer), fourth technician was assigned, and he finished the job in 2 days.

I called and told that some of my wall plugs had stopped working. Choice warranty gave me a case number & I was contacted the same day, sent a repairman 2 days later. Very pleased.

Choice warranty responses to calls and follow up.

Protocols used within the CHW structure of making a claim, assigning a technician and carrying out the work as needed has been excellent. When required customer service regarding a claim or any part thereof has also been excellent.

Customer service answered phones promptly, called back several times. They were informed, polite, and communicative.

I definitely recommend him to anyone.

I contacted Choice about my microwave that broke over the Thanksgiving holiday. The rep was very helpful and immediately opened a claim. Shortly later I received an email and a recorded call that a technician has been assigned. It was a very smooth process, and they had my claim resolved in a timely manner. I would definitely recommend to a friend, which I have.

Our request repair was handled quickly. It was determined that the repair costs would exceed the replacement value of the microwave. We were offered $170.00 to replace a $200.00 microwave. It has been 42 days and still waiting for the $170.00 check.

Clothes dryer was not spinning and there was a odor of burnt rubber. Repairman arrive on time and promptly identified the problem and replaced the bad dryer belt and tested. The dryer is now working like it was brand new.

My garage door quit working. I called CHW and spoke with a rep who was very helpful. They assigned me a work order number and I was called right away by the vendor. They came out the next day and replaced the garage door. Great job.

I would recommend to a friend. When I called they get on it right away and someone is on the job very soon. That is what I like most about CHOICE HOME WARRANTY. They get the repaired done.

I have a repair contract with this company and find them very difficult to deal with on the 2 occasions that I needed to call them. They claim that all appliances are covered until you need a repair. Then all of a sudden it's not covered. Example is I called because my refrigerator was not working. They sent a repairman who said it needs 2 parts to be repaired. When Choice called me, they claimed they could not cover the repair because the parts were no longer available for this model and the best they could do was give me $200.00 toward a new refrigerator. I was surprised to hear that since my model was not old. So I called Maytag and was told that the parts were available. I called Choice back and then I got a new story.

We contact Choice Home Warranty to request a service call for our AC unit. The service was completed the very next day! The process was quick and easy!

Very fast response. Great Service.

This home warranty is the best out there and it is reasonably priced. The customer service representatives are awesome and the contractors they are always professional and fast. I recommend Choice Home Warranty to all of the homeowners I know.

Technician came and did a great job!!!

Dryer not shutting down and making noise. Service call handling was very good. Service was very good.

The repair team was very polite and efficient. Thank you.

I had a new smart thermostat installed and one morning it showed no temp. I presumed that the thermostat was the problem and called the Company in Canada. They troubleshot the thermostat over the phone and determined that the problem was my furnace. I had recently had my semi-annual furnace checkup, and wanted to use the same people for this issue. I called CHW and was told that I could do that, but that I would have to pay the provider and submit the bill to CHW for reimbursement, less the co-pay. As it turned out, the problem was covered by my HVAC people, as it has a 30 day warranty on their work and it turned out to be something associated with the maintenance recently completed. It cost me nothing, and I was able to use the people who are familiar with my equipment. I was very pleased with CHW's cooperation.

Travis was very kind and got the job done in half the time I thought. Clean work. Even explained how I could save water. Threw a quick fix and pointed out a danger I didn't know we had. Thank you for your Great customer service.

Excellent service. Very pleasant and knowledgeable.

The response to my request was prompt. The man who came out was professional and courteous.

We were very pleased with the content knowledge and professionalism of Mr. **. We were contacted the same day the claim was placed. Mr. ** came out within a few hours and diagnosed the problem with our garbage disposal immediately. Since we needed to replace the disposal, a second visit was necessary. Mr. ** installed the new garbage disposal one day ahead of schedule.

Refrigerator water and ice was not working, it was fixed fast.

Toilet keeps running every 5 minutes. This claim was assigned to Courtesy Plumbing, and the person who came down to fix the problem has done excellent job.

The service of CHW was excellent. Service man was on time and explained the problem thoroughly, repaired it and made sure it was in working order before leaving the premises. Thank you Choice Home Warranty for a job well done.

My toilet kept running after flushing. The problem occurred right around the Thanksgiving holiday. Fortunately Choice Home Warranty were able to send someone out the next day and they replaced a component inside my toilet. They were fast and efficient!

Had a good experience with repairing my refrigerator. I put in a claim on the weekend and received a call on Monday to come see the refrigerator. On Tuesday the part was order and by Thursday the part arrived and we had scheduled the repair.

Repair man was very professional and knew his job. Was on time and returned as promised.

Maytag refrigerator was not cooling. Messina & Co diagnosed the problem immediately. Called Choice for parts approval. Returned on 3rd day to install new parts. It is now working great. Previous company (Asten) came out 3 times and could not diagnose to fix problem.

Called on a Saturday, service contacted me same day after I had left message. Scheduled service call for Tuesday. Showed up as scheduled, found problem and ordered part. Returned and replaced defective part Thursday. Very satisfied with overall experience.

This company first assigned a company to perform repair that was out of county and didn't service my area. When I called to ask that they reassign, I talked to three different individuals one who claimed to be a supervisor. Now their 48 hour response time is almost over and no contact. Sorry, this company is extremely good at hounding you to sign up and to renew but they apparently don't have the ability to fulfill their duty to provide services. In the end, I hired a company on my own that performed the repairs within the day and charged me just slightly more than the Choice Home Warranty service fee. Still waiting for a call back ... glad I didn't hold my breath.

Had a leaky toilet and then my disposal went out. Everything was taken care of promptly the same day. Very happy!

The customer service rep worked with me on various options to reduce my out of pocket cost. Shows they are willing to meet and exceed service level expectations.

Fast service during holidays. Amazing customer service. Thank you!

During a pre-sale home inspection my HVAC system would not turn on. I filed a claim and was promptly connect with a repair company. I made contact and scheduled an appointment. The technician came, quickly diagnosed the issue, and replaced my thermostat and a defective contact switch. He then checked the system to ensure proper operation. My HVAC was fixed in minimal time and all of my repairs were covered. Thank you Choice!

The service men were very qualified and competent in reviewing and explaining the problem and the solution considered.

LRT Maintenance did a great job. They were on time, seem very experienced and not only did the job well but they explained the problem/solution. Thanks...We are very pleased.

I contacted Choice about Heating system failure on Wednesday. I was contacted by the A/C company several hours later. I was scheduled for Friday but advised that I would appreciate Thursday if any opening in schedule occurred. Thursday afternoon, I was advised that serviceman was on the way. Service man was knowledgeable and shortly diagnosed the problem to be a circuit board issue. Choice was again contacted by service personnel and the needed item was installed.

Fast response and good work.

I called the warranty company. The issue was taken care of within a few days. Everything was up and running in a good amount of time. Service was excellent, customer service issues were excellent, everything was taken care of. No problem.

Appointment with vendor was sched in 2 days... Got call same day from CH to say check would be mailed out to replace microwave...

In August of this year, 2015, I contacted Choice Home warranty regarding my stove top malfunction. They sent out a repair service and approved said repair. It is now December 10, 2015 with no actions on the part of Choice Home Warranty. Have called no less than seven times for assistance to no avail. All I get is the run around, they say, "we will get someone right on this and get back with you" which doesn't happen. Worst service ever!!!

Came to fix the washing machine and did.

The guys contacted us promptly and came back when they said they would to complete the work. No fuss, no problems. Just came in and got the job done.

Dishwasher could not be fixed. Choice sent out a repairman immediately to repair. It was 10 yrs old. So he submitted the information to choice warranty and they sent me a partial check to purchase another dishwasher.

The technician was very proficient. Identified problem right away and fixed on timely basis. We were with another company before joining choice and their technicians were not as good nor was their lead time. I am happy we found choice and I recommended to a friend who just bought new home. Thank you.

A repair service company has been out to my house twice, it's still not fixed. I called "Choice" and they helped me by calling the part department and putting in a rush order and made good on the problem. I really like this Warranty Service so far. I also used them prior to my washer breaking down and they resolved that issue immediately. I highly recommend this service.

Running toilet. My leak was fixed in a timely matter.

The service guy showed up on Monday night after the order was submitted on Sunday night. This never happened before when I was American Home Shield member. It usually took them at least 2 days.

Took a while for service company to fit me in (3 days) but the tech was professional and courteous. Replacement amount was reasonable but 30 days to get a check seems excessive. Customer service person who handled the transaction was great.

I was pleased with the service. The tech came out on time. Assess and resolved it.

Our heat pump was not working. Quick service both through Choice Home Warranty and Bright Comfort Air & Electric.

Missed the first appointment without notice. Easily rescheduled for the next day. Problem diagnosed and settlement reached.

My heat went out on the first very cold night of the season, which was unwelcome to say the least. I called Choice and they connected me with an HVAC company early the next day, and the tech arrived during the scheduled time that afternoon. He was very prompt, friendly, and was able to fix the heat in less than 30 minutes. Outstanding service and great results!

Our tank was full and backing up in the house. The guys that came out were quick, and very professional! They came at 5:30 pm and did an amazing job! Thank you so much!

The response time for Choice Warranty has been excellent. The service providers have also been high quality. The drawback for Choice Warranty are the caps on the services that are covered. The yearly charge is not competitive anymore when you have to continue to pay so much out of pocket. I'm not sure I would renew because of this drawback.

I had a very good experience with Choice Home Warranty. My washing machine started making terrible noises. I called Choice Home and had a repair company out to my house within 2-3 days. The same day the washing machine repair company came out, my kitchen sink disposal broke. I called Choice again, and plumbing company was dispatched quickly.

My microwave stopped working and I contacted Sarah at Choice Warranty. I was very impressed with Sarah's professionalism. Sarah went beyond to take care of my microwave. I highly recommend Choice Warranty. I have recommend Choice Warranty to friends and neighbors.

Leaking toilet wax ring. Mr. Smith's Home Repair was very professional and very efficient while doing my repair. Good contractor!

Oven control panel was showing error codes. Technician came out and said "it have to be replaced". He had to order the board. It came in really quickly and he replaced it. Now oven works like new. No hassle, very polite and knowledgeable technician. This was our first claim and I am very pleased. Plan to keep warranty in force. Hope I never need it again but it is comforting to know that it is there.

Leak from garbage disposal. Technician called and arrived as scheduled. Quickly identified problem and got approval to replace unit. Work was completed, happy customer.

The range in our home had continual problems with the gas valves. It got to the point the range was unusable. For some reason the tag with the model number and serial number was not on the range. The prior owner must have removed. While it took a bit to come to a resolution because of the tag issue, Choice Home Warranty took care of the range and paid to replace it. It was a fair resolution.

I am new to Choice Home Warranty and this was my first claim. Even though we were a couple of days under the 30 day limit for filing a claim, Choice Warranty was accommodating and took care of the problem. I am retired and living on a fixed budget, so a home warranty is a necessity. Thank you Choice for your help and professionalism.

The service technician was promptly lined up, service was performed very timely. It felt nice and comforting to know that my situation would be resolved with little to no cost to me.

Bathroom and basement light fixtures were malfunctioning.. Called CHW and friendly customer rep. assigned my case to a local electrical co. Emailed confirmation to me and within a few hours appointment was set and electrician came by. Took care of the problem!!! Couldn't be happier... No hassle (unlike my previous HW co).. Keep up the excellent work and I surely will recommend your co to friends.

I needed some plumbing repair done and someone came out the next day, very pleasant and professional. He fixed the dishwasher line and I was very happy to be able to wash my dishes. Although he came late in the day, he made sure it worked before he left.

repair. They checked the machine and found the outer tub had to be replaced. We informed Choice Home Warranty people and sent a quote for repairs. We made all repairs, paid bill, informed warranty co. They refused to reimburse us. They stated that bill for June was not been paid. We had not filed a claim. We in turn canceled our contract with Choice Home Warranty. At this time we will not recommend this co. for any repairs.

They had a repair person out the same day I called. I have NEVER had such good service with anyone prior to Choice Home Warranty. I am so pleased with the way they handled my claim!!! I recommend this company to everyone!!!

Excellent and real fast service. Will recommend to all of my friends and families.

I was having problems with the septic tank backing up. I called CHW on a Sunday and the problem was fixed on that Monday. The agent was very professional and everything was handled in a very timely manner. CHW is the best, highly recommendable. Thanks.

I called Choice and within the hour as promised I received a call with the contact repairman. He was on point with the issue and finished in great timing. I was pleased with the fast service from beginning to end.

A&R showed up on time. Very courteous, checked out the problem and repaired it. Had system back and running within an hour. I would recommend Choice Home Warranty to anyone who asks.

Choice home is awesome. My washer is non fixable and they are sending me money to buy another one. I'm happy. Thank you so much...

The repairs were done but I did NOT get a copy of the work that was done - the only thing I got was a receipt for my deductible.

Service was fast, easy, complete and excellent!!!

Had Sears Home Warranty for years, Choice Warranty with a better price 22 dollars less. That was our biggest mistake, was paying for 3 months then the furnace start acting up, nothing but cold air. We call them and pay a service fee of 45 dollars for the tech to come. He came and told us the heat exchange is cracked and some wire burn. He is coming the next day to repair them. He never show up or call. We call Choice Home Warranty, they told us that is a pre-existing conditions and is not cover. Never had a problem with the furnace. Last maintenance was on September 2015 by the same tech.

We can not say enough about the professional way in which our claim was handled by not only CHW reps but also the company and repairman assigned to our claim. All was done in nothing short of speed of light time. We will recommend CHW to anyone wanting to protect their home and themselves.

Had a problem with the disposal, in that it was no longer working. Called in to report the claim. A technician was assigned to the claim and came out in about a week. Not quite sure what the problem was; however, a new disposal installed. Everything is working great now. Thank you.

This was my first experience with your company and I am very pleased with your service. The reps handled my call efficiently and were extremely polite. The plumbing company did the work and stayed with it until it was solved. I am very glad I bought your warranty and hope you remain as polite and efficient in the future. I would recommend you very highly.

Dryer would not work. Not enough current flow. Called Choice. Electrician called, fixed blown fuse and now dryer works.

The representative was very professional, quickly understood the problem and arrange the technician for me.

The serviceman had a good handle on the problem with my oven based on my description of the problem and was able to bring the replacement part with him on his visit to my home which corrected the problem.

I called CH about midnight because my toilet was leaking. At 7 a.m., I got a call from A-Russel's Mr. Rooter, and they were out to my house by the afternoon. Aaron, the plumber, was quite courteous and did the job professionally and quickly. I was very, very pleased with both CHW and the plumbing company, A-Russel's Mr. Rooter. I had another home warranty company in my previous home, and I'm glad I chose CHW this time.

Our garage door had a problem earlier this year, and I called Choice Home Warranty and they immediately sent a local garage door repair. They fixed it, and I paid the $45 fee. This time the garage door just quit working and needed to be replaced. I called Choice Home Warranty, and that same day they called the repair service, and I made the appointment.

Used CHW twice on consecutive days. Once for a plumbing stoppage and again for an electrical problem. Technicians who came to solve my problems were quick to respond, knowledgeable, efficient and courteous. I believe my savings are in hundreds of dollars. Happy I'm a member.

Friendly staff attended to my concerns when I telephoned with my request and with my follow-up calls. The service who made the repairs remarked that he was also happy with how easy the warranty company dealt with him. Great value for the cost of the coverage plan.

I was pleasantly surprised when I met Rolland, service man for your company. He was on time, professional and definitely knew his stuff! He diagnosed the problem immediately, was neat, well spoken and most knowledgeable. He is a credit to your company. Kudos to him!!!

Choice Home Warranty proved once again to have superior customer service. I reported a leaking garbage disposal and had a claim # and a plumber contact me within 1 hour. The plumber showed up to the house the following day and replaced the garbage disposal, cleaned up and was finished within 20 minutes. Thank you Choice Home Warranty.

Was contacted within 2 hours of my request for service. Repair person showed up at a time convenient to me and was very competent. My repair will be made within 5 days of the approval of repair by Choice warranty only because the repair service was busy and couldn't get here any sooner. Not an emergency so didn't care, but would have been nice if they could have gotten here sooner.

Choice Home Warranty has been great. The provider of the service was not good, but CHW makes up for it.

I would like to let everyone know that the service from Choice Home Warranty were a great experience in getting my appliance issue taken care of. Thanks!

Garage door opener needed circuit board replacement. Tech also rewired the wall mount opener.

I had 2 fans in one room that were connected to one remote. The fans worked during the professional house inspection. A couple of months later when the weather got cool enough to go on the lani, neither fan or light would work correctly. I called Choice and within an hour I had an appointment with a service tech. I am very happy with Choice and Dustin from A+ American Electric.

Choice Home Warranty has had my home warranty policy for 1 year and I renewed at the end of the year for another year. I had many reservations when I renewed and was not going to except that they sent a really exceptional AC guy out to fix my AC. Prior to that, I had a dryer repair and there was a deeply troubling incident with that repair.

I filed a claim which necessitated an escalation to customer advocate Tracy. She more than proved herself to be competent, compassionate, and effective in resolving my claim and in issuing reimbursement for my poor machine which could not be resuscitated. This home warranty plan was purchased for me by seller of my new home. But I will likely be renewing my policy at end of year's term. Am quite happy and pleased with CHW!

Called Choice Home Warranty the day before Thanksgiving due to dishwasher that stopped functioning. We tried to be understanding since it was prior to a busy holiday and were willing to have appointment scheduled for after Thanksgiving. Date was set up, then cancelled due to injury of repairman. Rescheduled for following week. After numerous phone calls and confusion on their part as to days/dates, and 2 visits by repairman (second one to "confirm" and report unable to repair), we were told that they will "give" us $180 to replace. There are no decent dishwashers out there for this amount of money. Not only that, they state they don't care consider install costs, delivery fees, taxes, etc. We've been told install by plumber will be $110 -- which doesn't leave one heck of a lot towards a dishwasher.

The pool service company that was assigned was prompt in their response. They took photos and a recording of the pool pump while in operation and determined that a new pump would be needed. They contacted CHW and we understand that CHW will pay $500 toward the new pump, and we will be required to pay the remaining cost. We knew of this because it is outlined in the CHW documents. The pool company estimated the replacement to take place by Tues or Wed.

It's my belief that the service we received was fair, but would have like more toward the cost of our new dishwasher. I believe that's human nature, especially when you spent twice the amount you received for a new dishwasher. There the way I figure it, something is better than nothing. I still don't understand why it took 30 days for the dishwasher money, but we did get it. Life is good!

Have had a chronic problem with one toilet in my house and a great guy from Choice came out and fixed it. He took his time (another warranty co. made 3 visits-without fixing the problem) and I haven't had any issues since. He was very professional and worked hard to release the clog that was causing the problem. I was very dissatisfied with my other warranty co. and so glad I switched. I would rate you 5 stars and recommend you to others. I have already actually.

First of all, I read many of reviews here and I found a consensus that bad reviews were deleted, which the cases was exactly same to me. I had a problem with my refrigerator and technician estimates over $1,000 for repair due to compressor exchange and his labor, but I got offered $400 from CHW for replacement. I asked how come it is only $400 even though I paid $ 95 for Sears' service fee (hence actual CHW's offered amount to me was $350 after service of $45), and they back to me with no explanation but just repeat their policy F16 - that said - "16. We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance".

Excellent service. Repairs were made right away and at my convenience.

Our microwave broke and when I called Choice Home Warranty they sent a repairman out immediately. A few months later the microwave broke again. I expressed my concern that I wasn't 100% satisfied with the job that the original repair man did so Choice Home Warranty sent out another repair service and the microwave works like it is brand new.

Repair washer. Serviceman was very pleasant and very knowledgeable.

I have been a loyal customer for several years. I love that I just have to pay a $45 service call deductible. I have had issues with ovens, Plumbing, washers, and dryers. The technicians are always great and they assign one within hours of your call. This claim was the first time we had to replace an appliance. They decided to send me a check. At first this was upsetting as I expected a replacement... and for an additional $100 I was able to replace my washer with another front loader that even had new features like steam. I could have replaced my washer with a lesser model within the check amount but in the end I like that I had the choice of model and maker. Thanks.

He change part on my furnace and clean it. He was very nice.

Recently had a microwave claim and they were quick to contact me after having a technician out to diagnose the issue. They are paying me 60% of a new microwave and made this an easy painless experience.

Your contractor diagnosed the problem, ordered parts and completed the job to our satisfaction. He was courteous and competent. The only problem is that I do not understand how a motor is covered but not the motor controller nor the labor to install it. Both were required to complete the repair. Also, I don't feel that when the heat is out in the wintertime that overnight service should have been included.

We had a slight misunderstanding about what time they would arrive but they showed up in a timely fashion after all, did the work quickly and, most importantly, left no mess behind for me to clean up!! I would use them again. I emailed Choice Warranty on Sunday when I discovered the problem and they got back with me first thing Monday morning with all the info I needed to know. I am very happy that I have this coverage and definitely recommend it.

I put in service report on October 22 for dishwasher that wouldn't turn on. That afternoon I got a call from service tech and set appointment for the next day. The service tech arrived at the specified time and looked at dishwasher. Within half an hour, he told me that he wouldn't be able to repair it. He said Choice would contact me and offer replacement options. After 3 days, I hadn't heard from Choice so I called them. I was told that my only option was to replace the dishwasher. The Choice rep told me I would be receiving a check for $179.99 within the next month. They said that was average price of comparable dishwashers. They told me they didn't go by retail costs. That was October 26.

Choice Home Warranty handled my problem with our electric heater problem in our bathroom very professionally. I would recommend them to anyone. In fact I did one other customer to switch to Choice.

I am so happy that I switched from American Home Shield to Choice Home Warranty. I submitted my claim on Wednesday night. By Friday I had a new garbage Disposal. That is how Choice Home Warranty is fast and responsible. Thank you.

Customer service was very helpful and professional. Technician that came to the house was very experienced and fixed our problem. Thank you Choice. So glad we switched warranty companies.

Reported to Choice that my disposal was leaking. 2 days later, Piece of Mind Plumbing came by to replace it. Very good experience. Thank you.

Deckard Construction (Stephen) was very informative and educated on AC system and weather conditions. That kind of support as well as the support that I received from your customer service (Linzy) could not be any better than perfect. Thank you because what occurred allowed me to test your services and response. Very, very pleased! God bless. For you, support those in need and not just as a financial interest for the company.

Immediate response and excellent service and very less charge $45.

I made an online service request regarding my home furnace not working. I immediately received an acknowledgement that a technician had been assigned. I contacted technician and he came immediately & determined that parts were required and he purchased them and returned within couple hours to complete repair. Very professional from start to finish! Happy that I have Choice Home Warranty!

Alta Mechanical - Plumbing came out yesterday and did an awesome job in repairing my toilet. I was very impressed with Audrey's service.

My experience ended very well. I felt that I had to be transferred too many times before I could get a final resolution to my concern.

On Sunday, my 10 years old washer broke down and Choice Home Warranty assigned a contractor. On Monday, the contractor diagnosed the problem. On Wednesday, CHW consulted me regarding a replacement model. On Thursday, the new washer was delivered and installed. It does not get any better than this!

Heater was out. Sent a tech. His name is Adam. Very engaging, clear in his explanations, and punctual. Remarkable job.

They were very helpful and did a good job.

Ben from On The Side Plumbing was great! Thank you!

Took out a warranty with Choice Warranty in 9.28.15. They billed me one month of 69.17. On 10.28.15 they billed me twice (deducted out of my bank account two payments) $69.17 and $69.17. I told them that they could just credit me for my next payment in November. In November we had an issue with a water heater. Their rep they sent (not a license plumber) he said he was a roofer that no one wants to work for this company because they don't pay claims said we needed a new gas valve. He could not locate one. He called them and they said that they would not pay for a replacement only the gas valve. They called me and said I would get a check for 109 (and I paid the roofer a $45.00 check to **).

Heating system not functioning. Quick and speedy response. Happy with service.

Called for plumbing repair. Received an email from Choice within 12 hours and got a technician assigned that provided same day service. Professional and courteous service.

I called Choice to request service on my gas range. The process was explained to me and the next morning I was called back by a service technician who came out that same day. The stove was deemed not repairable because of its age and the unavailability of parts and I was given a cash buyout toward the purchase of a new range. Of course, no insurance settlement is ever as much as we'd like, but based on the age of the stove, it was a fair amount. I will definitely continue to recommend CHW to family and friends.

The two persons assigned to my account arrived promptly on time and were very nice. They took care of the problem promptly, ordered the necessary part and I was told that they would return when the part came in. They answered all of my questions and explained what was wrong. Thank you for sending these two gentleman.

Great experience with an issue with a dishwasher and called in for service. Tech assigned really fast. Tech could not get the parts so CHW ordered the parts and send it to tech. A very satisfactory first experience. Would recommend them.

The contractor (Emergency Plumbing LLC) responded very quickly and determined that my garbage disposal needed to be replaced. Within an hour, they replaced the unit and left; all for a service charge of just $45. I am one happy customer.

Beware when you sign up!!! I have never written a service review. But I feel I have today to help prevent other customer fall in the situation I am in. When I signed up I was told that there would be no cost for cancel the service and my payment would be prorated for refund. We have hired a property management co. which does not handle home warranty so I call the Choice Home Warranty to cancel the service. I thought I would get back about half of my payment. Guess what? They prorate by month instead of days. So our coverage started on 4/24/15 and cancelled on 12/2/2015. Choice Home prorated two more months' fee plus $50 process fee. Basically you could pay extra month and $50 for cancel your policy!!

Their response to my problem was quick and the service company responded promptly and made the repair quickly and expertly. They were very good.

The plumber was great. He took care of everything for us.

I called to placed a claim on my dishwasher, oven, and dryer. All three had issues right after purchasing, moving into my house and getting my home warranty. The tech, sent out to look at all three, looked at my dishwasher and my oven. He asked me my problems, wrote them down and wrote down the model, brand, and serial numbers down. He told me he was going to try to get them replaced. He fixed my dryer and did a good job. He charged me $180, $60 for each appliance.

Repair was done as fast as the technician had the part. Couldn't have been more pleased with the excellent service and communication from Choice Home Warranty!

Sink was leaking. Someone called my son within minutes. (I am out of town...) Little confused on what I had to pay after the 45.00 service call fee.

The most apparent aspects of the Claim Team's performance are (i) their immediate availability. Meaning you could contact them right away when you need services (which in most cases are urgent). Unlike my former home service company, I had had to wait from afternoon till 11 pm to be able to talk to an agent. Main reason why I had left it; and (ii) their immediate action and close follow-up on contractor's progress. One hour after my service call, I already received an email from the team informing me of the assigned contractor for the service, and shortly after (I think 4 hours later), another email inquiring if the contractor had called to arrange a schedule. Probably because of this close follow-up, the contractor (name on your files) came to service on Sunday 11/29, then came back on Monday to replace an additional part.

One of my garage door openers quit working... I was amazed on how fast the service was. I call that morning and that afternoon my garage door was working with a new opener. I would recommend this company to my family and friends. And their call center team is excellent, I was not put on hold to listen to elevator music.

My boiler started leaking and the technician sent them pictures and Choice warranty come to the conclusion that there was some rust and because of that they would not cover it!! I had never receive my policy and at my request they emailed it to me and they have listed more things that they do not cover than they would cover!! I remember at the time I purchased the warranty they would not send me the policy to review. They told me after I purchase it they will mail me and if I didn't like it I could cancel. If I had seen the policy I would have never bought it. Please please read the policy before you give them your money. These are classy con artists.