Choice Home Warranty Reviews

My experience was pleasant with Spirit Heat and Air. They were friendly, on time, knowledgeable about the subject. Solve problem. I was completely satisfied. Thank you. They were concern about my problem. It was hot and very hot in home for 2 days so we was ready for some relief. Thank you.

Quickly had someone out to help and when things began to drag out with getting the technician back out Choice Warranty was great with getting in contact with them and helping to speed things along. Claims are quickly answered and this has been a positive experience.

Called Choice Home Warranty on a Wednesday and by Friday morning my disposal was replaced with a new one. Great Job!

WOW!! I Called at 10 AM with a plumbing problem. I received the claim number and the company that was to do the repair immediately. One call and the appointment was scheduled. Plumbing repaired by 5 PM on the same day. I was impressed. I have been a customer for 4 years and am very please with their service.

My unit stopped working properly over the weekend and by Tuesday it was blowing hot air... I called Choice Home Warranty on Wednesday during my lunch break and in two to three hours, a tech was there to fix my problem. He even suggested some things I need to do to keep my A/C running properly.

Had called Choice and had then out the next day! Didn't have to jump through hoops to get anything done! Very easy and smooth! Thanks again!

I received excellent service with my plumbing issue. The gentleman answered my call was courteous and very helpful. He put my claim through right away and I received a call back from the plumbing company, and my plumbing issue was fixed within 24hrs at no charge as promised due to this being my first call. Thank you Choice Home Warranty! You guys are the best!!

Service was good. Technician was prompt, knowledgeable, and nice.

My A/C quit blowing. I called CHW and they assigned Arctic to the job. Arctic worked to set up a convenient appointment, came out, detected the problem, and repaired the unit. (They actually had the needed part in the truck!) Both the Arctic repairman and the CHW service rep were very professional and considerate. Thank you CHW for your quick response and for using reliable, professional contractors. I would definitely recommend CHW to any homeowner.

Amp'd came in and did a great job. Quick, clean, and efficient.

DO NOT BUY THIS POLICY!!! Had claims for both A/C unit and washing machine. I received same denial response for both. After technicians checked them out and we're prepared to do repairs, Choice told me they would not cover because damage happened over time, not within span of policy. It was pre-existing. They are BOGUS!

Unfortunately, we paid 3 yrs upfront for our investments properties to alleviate the headache of contacting individual technicians for any repairs. WHAT A MISTAKE! Two technicians have contacted me threatening to place a mechanics lien on our properties because CHW HAS NOT PAID THE TECHNICIAN!!! People --- If your a/c goes out, prepare yourself! They will tell you that your claim is denied due to lack of maintenance of which we have records of annual maintenance. Then they will offer you a $400 reduction to the replacement of the a/c condenser coil (which is what will probably go out). They will want you to pick up approx $400-$600 replacement costs for labor, freon, etc. AMAZING.

When I found my pool pump suddenly increasing noise, I knew the pump needed to repair immediately. So I filled request for pump service online from Choice website. I received immediate response email that told me a process to assign a service agent had been started. Few minutes later, an email came to me to inform the pool service guy already assigned and I can call him to make an appointment for repair.

Service man came and check everything about our unit and found the problem to be the thermostat. He then replaced it and everything has been working fine.

Nothing is covered. Refuse to listen to facts about problem. Always added costs for something in addition to service call and premium. A/C contractor was useless and made errors in finding problem. Claim was denied on that basis so outside contractor was called to fix at additional cost of 2486.00. Sounds like a good company unless you make a claim.

I had a very pleasant experience with the technician who came to repair my dryer. He explained everything to me about my dryer and made me very comfortable with the company's decision about the dryer. I will be recommending Choice Warranty to my friends and family members.

I was skeptical at first, then I made my first claim due to a leaking toilet. The service was fast. The plumber called, scheduled the appointment at my convenience and came in and diagnosed the problem and did a splendid job. I would wholeheartedly recommend Choice Warranty for homeowners that need reliable, responsible and accurate professionals to deal with the problems and emergencies of home ownership.

I felt like Choice Home Warranty did a fine job getting someone to my home to fix my washing machine. Thank you very much! It was nice to know that I can count on them for such great service. If you need additional recommendations please let me know.

Excellent dryer went out at 12. Call Choice and was fixed by 3. The tech they sent out was very professional and courtesy. A very pleasant experience, thanks Choice.

I was very much impressed with quick response and set up for a/c service next day in Texas 100 degree temperature. The technician was very good and fixed the problem and spent time to explain setting tips during hot weather. Great warranty service. I will recommend to have CHW service. It will be economical to have 3 years service.

I purchased the home warranty through Choice. A month later my AC AND hot water heater go out. They did not cover the hot water heater because it was a ruptured tank. Ok fine. When I called they rep said they covered mechanical failures. When the diagnosis came back for the AC unit it was a MECHANICAL FAILURE of the compressor. Choice called me and said this," We cover mechanical failures. THE MECHANICAL FAILURE of your compressor is not covered as WE FEEL it was a pre-existing condition. WE FEEL. According to their advertisement "Bought an older home? Don't worry! Choice Home Warranty has you covered" BS!!! As a new homeowner, I wanted a warranty so I am covered in the event something happens. Choice Home Warranty did not and does not honor the service they are selling! DO NOT BUY FROM CHOICE HOME WARRANTY!!

Great job. Fixed my dishwasher and it was awesome.

The technician was great, Rick was the name.

It was first claim and first service call. It was very easy and handle on time. Technician came from Reeds Crew Services Inc. Very professional. We are happy to have CHW. Thanks.

Very quick response by both the company and the plumber. My first call with this company and everything was handled very well. I'm a happy customer.

I am very much pleased with the entire process. Everyone during the process was very friendly and helpful.

I have been using Choice Home Warranty since 2012. Every time that I have filed a claim, someone was out to fix the problem within a day. The service is great and also the technicians that Choice is partnered with.

Our renters called us while we were out of town and said the dishwasher main panel was not working. We directed them to call Choice Home Warranty, which they did. They scheduled the service and the repairman came and took care of everything.

I was pleasantly surprised by the efficient pleasant handing of my claim. Pain-free and prompt.

My husband and I was very satisfied with the customer service at Choice Home Warranty. They answer the initial call right away and connected us with a plumber in our area. The plumber was very professional and took him no time to resolve the issue. We're very glad we chose Choice Home Warranty!!!

Our AC went out Saturday evening and we submitted a claim on Sunday, Sept 6th. A technician from H.O.T. AC replaced a starter capacitor on the outside fan motor and it worked for several hours and failed sometime late that afternoon. When we called to report that failure, I was informed that the claims office was closed for the holiday and would not be able to review/approve claims until Tuesday. On Tuesday, the technician returned and replaced the fan motor after approval was received.

Great service. I requested for a service of my a/c (not cooling) and next day I got it repaired from a very good vendor.

Filed claim online and service person assigned in a very short time. Quickly heard from assigned service person who was very responsive and personable. Appointment was scheduled at my convenience and repair occurred quickly and on time. Great job on Choice's part and the service person's part. Thank you.

I called Choice Warranty at 7:00 pm on a Thursday evening advising my central air condition wasn't working. They took my claim information and confirmed it with an email immediately. They assigned a service technician who I talked to Friday morning and Saturday morning I had cool air. This happened leading up to a holiday weekend and I was skeptical that I would get it fixed so quickly. Both Choice and the service technician were very professional, courteous and helpful. This was my first claim since acquiring coverage and I have nothing to complain about! Very happy!

We maintain our AC & change filters regularly! Our AC went out, we called the HVAC tech. He tried to get the compressor to come on & would not work no matter what he tried. CHOICE HOME WARRANTY denied the claim & tried to say the tech said the unit was clogged & not maintained. Tech was still there & he said that is a lie, he never said that. Run away & do not do business with them! I am in contact with the AG's office & BBB!

Very professional and quick service - thank you. The technician arrived on time, fixed the opener, and explained all of the components regarding the repair. I will definitely use this company again, for non-warranty work.

I called Choice Home warranty to report a problem with the commode. They sent me an email within 10 minutes with the name of the plumbing company.

The first company didn't respond quickly, but the second one, Mr Appliance is very well. Technician is professional. He order the part and fix the cooktop problem in one day. Don't know who should give me the receipt?

Service was quick to respond to my ac problem and quick to fix and get me going again.

The Sears repairman came out and repaired the refrigerator on his first visit. The Choice Home Warranty people had sent out a repairman from DLS, they were out of Kississami Florida. He was here August 10th and said he had to order a part, they came back three weeks later (only after I had complained to Choice Home Warranty). They replaced the part and left, the repair did not work. I tried to call them but they would not answer their phone, that is when Choice Warranty stepped in and sent out Sears repairman. He told me the other company had the switches in backwards and the part was not installed correctly. Once he replaced the part they installed and corrected the wiring the refrigerators works as it should. I would not recommend DLS Repair to do any repairs.

I called CHW to request service on my refrigerator at 8:49 p.m. on a Friday night. The next morning at 7:57 a.m., I received a call from a technician from Texas Appliance and TV Services. Initially, he said that he could not get to it until Tuesday of the following week (b/c of Labor Day). I naturally expressed my disappointment with that, considering I had already lost most everything in my refrigerator/freezer. Hearing that, the Tech, Sarom, said that he would be right over. He told me that he would be at my house between 9 and 10. He pulled into my driveway at 8:54 a.m. Can you image that? He diagnosed the problem right away and even had the replacement part on his truck. Again, can you imagine that?

Always timely in service call. Follow up promptly with repairs. Notified quickly that dryer needed replaced and sent check in the mail.

I had a burner that was out on my gas stove top. I submitted my request, got an email on the company assigned to my claim, and set up an appointment easily. The technician was very responsive and worked out a time to meet me at my house. He fixed my problem quickly and was very professional. Overall I was very happy with my experience.

AC tech had replaced capacitor to fix problem with no air coming out. About 4 weeks later, same problem. I contacted Choice Home Warranty, the representatives were courteous and promptly reopened my claim. AC is now working after draining AC pipe.

Fast, on time and fixed right the first time.

The issue was resolved almost immediately. Thank you CHOICE HOME WARRANTY!!

The response was fast. They fixed my 2 a/c units at same time, very professional & efficient. I will recommend to all my friends. I am property manager and so far I have covered 6 of my properties.

What a great company. One call and our needs have been met. Choice Home Warranty sent us an email, within minutes of our call we had the contact information for the AC repair person. Thank you.

I had a breaker that wouldn't reset. Power 1 Electric identified the short causing the breaker to trip, corrected the short & reset the breaker in a very short service call. Power 1 Electric was knowledgeable, capable & efficient. I was completely satisfied with the process from the time I sent in my service request until my problem was fixed.

The online claims process was very easy to do. Our claim request was responded to quickly and a reliable technician was sent the next day to repair our A/C. The technician that was sent to repair our A/C was quick and efficient. Our system was fixed in less than 30 minutes. We easily saved about $130.00 on this repair by having the CHW.

The technician arrived on time and completed the job. He was kind and was teaching an apprentice. Really great experience with this technician. I had to call Choice to get a different technician at first because the first one was going to take over a week to even make it out to my house for a diagnosis. I call CHW right away and no problem with having them assign me a different technician.

I needed my plumbing underneath sink fixed and I got more than I thought I would. It was a great experience and a great vendor.

On Sunday the day before Monday labor day my ac went out. I called Choice to tell them the ac quit. They said they would schedule a repair tech to get in touch with me. They sent an email about the company I should call, I called and they said they don't work on holiday. I called Choice back again and was told that I could call a tech and then file for reimbursement. The tech I called came and repaired the unit. I sent the invoice and was told they would not pay what I paid but would only pay what they normally pay. The temperature inside the house was 100 degrees. This was a necessary emergency but Choice said it was not. I was never told to get a pre-authorization for the amount by anyone. Choice is a rip off and I plan on letting everyone I know about them.

Commode leaking fixed, great and very polite. Thanks.

Kenmore dryer went bad and put a claim to Choice Home. The guy came - he could not fix it. Choice paid me off with $300. It is kind of okay. But where you can find a good dryer for $265 (300-45 service charge)? So I did not waste my time to cry about that. Went to Tanner Electronics in Carrollton TX bought a $0.99 relay and replace it. Last two months my dryer has no problem now. I been using Choice Home Warranty for few years - had very good and very very bad experience with them.

My garbage disposal stopped working. I submitted a claim online and received a reply quickly. The reply e-mail gave me a number for a plumbing contractor so as to make an appointment. I got a hold of the plumber and they came out the next day. He called in the request and Choice Home Warranty gave him the "OK" to replace. I was up and running in no time. Truly a great experience.

Air Conditioning went out on a Friday. Received two email the same day with different AC repair companies (not sure which one was actually assigned to the claim). Earliest they could come out was Monday. They came out on Tuesday around ten am. Submitted a claim that the compressor has bad "windings". The claim took about four hours for Choice Home Warranty to decline the claim. I spoke to Jessica when I was notified that I need to contact customer service. She stated that the claim was denied because we didn't have "regular maintenance to the A/C units". I stated we did and that I could send her the twice annual service records for the units. She told me I could email, but that they wouldn't look at the issue for another 24 hours. I told her that we are now without air going on five days and another day wouldn't be acceptable.

Choice Home Warranty is a scam. They do not stand by their warranty or return your phone calls/emails when they deny your claim. They sent their contractor out to fix our AC unit, and the AC repairman advised us that we need a new AC. Choice Home Warranty denied the claim and their call center employees are rude and unethical. I'm still waiting on a response on where to have my lawyer send paperwork. They were willing to let my husband, myself and my 4-month old baby stay in a 89-degree house, while we are currently under WARRANTY with them.

I would recommend Choice Home Warranty to all my friend. The last service was spotless. Thank you.

We had a very good experience. The young man from Bryan Burkhalter Plumbing was nice and experimented. He replaced the disposal and resolved the leak.

My recent claim with Choice went great! I called and spoke to a very friendly representative who put me in touch with a repairman. The repairman that they recommended was the best person we've ever had to work on our air conditioner. The transaction was so easy.

I purchased two 4 year policies for separate homes, $4300. I chose the premium coverage with additional coverage for the septic and central heat unit. Two years later my central unit went out.... no coverage. They said they would send a "Goodwill" check of $1000 in order to keep my business. I never received the check. I called to cancel both policies and get a refund for the remaining prepaid coverage. I was told the "Goodwill" check was on its way and they would deduct that check from the policy refund. It's been almost two months and no check. I'm now dealing with trying to get my refund back. Do not use this company. You have been warned.

We signed up for Choice Home Warranty and were told by the sales person that "all components on all appliances were covered". When I received the paperwork, I noticed two things: Ice makers were not covered (which go out more often than any other component) and "high end" appliances were only covered up to $1000.00. I called back to cancel the policy since all of our appliances are GE Monogram and they stated "we will lift the cap" on the high end appliances.

Outwest Heating and Plumbing was there on Saturday morning on a Labor day 3 day weekend. SUPER!!!

I used Choice Warranty for the first time, and couldn't be more happy. I called in the claim for a backed up kitchen on a Sunday afternoon. Immediately I received a confirmation email. The Plumbing Company A-Snap called at 9:05 am the following morning and offered to come out immediately. Since it wasn't an absolute emergency we agreed upon 3-5 pm that afternoon. The Plumbers called around 2:45 and told me they were on the way. They were courteous, and very professional, and even used shoe covers without a request from me. Problem was fixed and Choice was great at following-up to make sure my problem was fixed. Choice Warranty is the way to go!

The technician was on time and professional. The job was completed in a timely manner.

This was a repair for a rental property. We asked the technician to call us 30 minutes before he arrived since we don't live there. He did and he was right on time. He was very polite and thorough. We will request him next time we need HVAC service. The company is Aureon HVAC and it was the owner who performed the service. We also asked him to do another service for us which we paid him separately. His price was fair and he came back the day and time that he said he would. We give him a big thumbs up.

The technician was very helpful in resolving the issue. Was proactive in checking the coverage before starting the work. Overall was very satisfied.

The men who came out were very nice, friendly and knowledgeable and quick. Plus very on time.

I believe my technician's name was Marco. My window for arrival was between 1-5 and he arrived at about 4:25, which was okay. He was polite and appeared to be very knowledgeable. He identified the problem and advised me as to what was needed to correct the problem. What I truly appreciated in Marco was his explanations as he went along and did not make me feel like I knew nothing. The follow-up call from Choice was also great!

I called CHW to get service on my air conditioner. When the service guy came out my air conditioner was working and I guess the service guy couldn't diagnosed the problem. 30 days later my AC went out again. Of course I had to pay another service fee. CHW representative got up with the service guy for me because I was unable to. This time my air conditioner was diagnosed with (fan motor went out). I truly appreciate the service guy. I have air now!! Thank you CHW representatives for helping me out!!!

The problems with my air conditioner and stove top burner were resolved to my satisfaction. When the service provider (air conditioning) was slow in responding, a call to Choice resulted in almost immediate response from the provider. Then, the A/C maintenance person was able to obtain approval for the repair from Choice and complete the repair all in one trip within an hour or so. Repair the compressor in one trip - he had the parts and equipment needed to effect the repair. I was very impressed at this efficiency.

I used Choice Home Warranty a few times. They respond in a timely fashion. The technicians are friendly and take payments over the phone which is convenient.

Serviceman was knowledgeable and thorough with his diagnosis and repair. I would not hesitate to call him again.

Can't expect better than this service. Too efficient and streamline. I never knew about this company. But with this price and excellent service, I do not think anyone can beat this company.

I have been with CHW for almost a year now. I was initially attracted to them because of the good reviews they had online and the best price and low call fee. I have had to use request a claim twice and both times the CHW representative were extremely professional. They also had someone over in a matter of hours. The vendors are also very professional and nice. I am very pleased with the quality of service and never had any issues with CHW.

If I could give 0 stars as a rating I would. I re-read contract book cover to cover, and nowhere does it say the costs for service repairs will opened for negotiation. I pay $400 per year (3 years now) and a $45 fee per each service call. CHW is supposed to cover all remaining repair costs, including replacement if needed. First, my central air unit went out. The service tech said a circuit board was bad and needed replacing. CHW called and told me if I didn't pay $150 of the $450 cost for the needed part, my ac would stay broken. Second, my bathroom pipes were leaking under my tub, into the basement. Service tech diagnosed the problem, whole plumbing system needs replacement at a cost of $1300+. As before, CHW again called me and said they would cover $500 of the repair cost. Leaving the rest of the repair cost on me. I was just speechless and feel like I been taken.

I had very positive experience with Choice. However we have not been able to get the new pump installed yet and it has been a week. We paid the out of pocket cost to receive the new pump but have not received it yet. We are concerned with the plumbing person that was assigned our case.

One of our air conditioners was working but not cooling. I called Choice Warranty. Comfort Zone Heating and Cooling was assigned for the repair. They came out the next morning and promptly replaced the faulty part and all is working very well. We were very pleased with the service and knowledge of the technician.

I was hesitant on getting the home warranty. Finally after buying an older home I was convinced to do so. I always hear these horror stories about warranty companies not providing what was promised. I had to call because my A/C went out and the whole process was quick and simple. I would definitely suggest having this warranty.

After many years of working with one company, I recently changed my homeowner insurance to Choice Home. In less than 6 months, I needed their services when my AC unit stopped working in the middle of the hot Texas summer! They arranged for my AC to be fixed within 24 hours. I couldn't be more pleased!

Their repairman was professional and fast.

I had a toilet in the downstairs half bath break on a Sunday. That night I went online and submitted a claim. The response was almost immediate and I had a plumber scheduled for the next morning. Thank you Choice Warranty!

Was on hold for a long time, but once someone answered I received information very fast. The AC guy was very busy so couldn't get to it until the next day. Choice Home warranty needs to find someone can fix it that day. When AC guy showed up he was on time and very friendly and helpful, fixed the problem in a very timely manner.

I haven't been with Choice for too long. I had a problem with the shower drain. After I called Choice, I immediately got a call from HV Blackwell plumbing, who responded the next morning & replaced the drain. The service was fast efficient & courteous!

The technician was very knowledgeable, fixed my washing machine in less than 30 minutes.

I'm pleased with the quick service and the professional technician who performed the service. He was here on time and explained what he was going to do. The repair could not be completed that day as a part had to be ordered. The technician called as soon as the part came in and completed the repair. I have used the service in the past and have found that the technicians dispatched have been courteous and professional.

Claim was promptly assigned. Appointment with repairman was made within 48 hrs. Repairman arrived on time and diagnosed problem within 10 minutes. I was not sure diagnosis was correct but after following his suggestions dryer worked like new. He was 100% correct. Prompt and reliable service. My first experience with a claim, couldn't be happier.

The repair agent was friendly and knew what action to take to repair our oven. He had to leave for a short period but returned with the parts required and fixed our oven and it works great.

My washing machine stopped working and I filed my claim immediately on a Sunday evening and had a repair service contact me Monday morning to come and fix my washing machine. They showed up promptly on time, found the problem, called the Choice Home Warranty claim line and completed the repair all in less than an hour. My repaired were fully covered except the deductible. This was my second warranty repair in the last six months and both provided a great customer experience. I would recommend the Choice Home Warranty plan to all my friends and family.

Stove element burned out. Was assigned someone right away.

I requested a plumber to fix my leaking toilet and dripping faucets. J Squared Plumbing responded to the service call and was able to immediately fix the toilet. However, he called Choice Warranty and they refused to fix my dripping faucets... I wonder why? Therefore I am somewhat satisfied with the results as my faucets are still dripping and I am still paying Choice Warranty each and every month.

CHW responded quickly and made the necessary arrangements promptly. The work was completed on time. Repair person was courteous and competent -- explained everything clearly. We continue to be pleased with every aspect of our contract with CHW.

Washer and dryer both broke within a few hours of each other. Motor and one pump in other. No hassles!!

Thank you for your patience with me. I am deaf and you guys reach out to make the best of it. Guy from Harrington Environmental Service Von is great and he is being nice and being honest with what's going on with my septic system. Thank you Choice Home for finding the time to have my service repaired asap. Have a good day!

Dr. Dave was knowledgeable and courteous. I would hire him even without Choice Home Warranty.

The service was fast, repair was quick, tech was courteous and knowledgeable. I plan to switch over my other properties as the present contracts expire.

I called in because my first floor air-conditioner unit was not working. I got immediate response from the owner of Pyramid Heating & Cooling. He came to my house, looked at the unit and ordered the needed part and got it the next day and installed it. It is back working 100%. All I can say is that he did an outstanding job. He was extremely nice and very professional. You have an excellent, extremely knowledgeable and very nice contractor. In the future, if I ever have any problems, I will call Your company and ask for Pyramid again. I was over 100% satisfied. Thank You.

When I called to make my claim, the CHW rep was very helpful and walked me through what we needed to do in order to get our AC unit fixed.

After an initial rejection of our claim, a very terrific customer service person (Regina **) reviewed the decision, saw that we had indeed maintained our air conditioning system and proposed a very fair solution, which we accepted. The technician sent to do the work was excellent.

The agent found yep in my area. The problem was diagnosed and repaired

Worked with us and was fair and great customer service.

Very pleased with the technician who came out to fix our dryer. I like the email notification and that I can make my own slingback. Very efficient service!

They found problem immediately.

I completed a service request online and almost immediately received a call from St John's Heating and Air Conditioning. Within 2 hours, they were here and did a temp fix running water over the motor to give us a/c overnight. The next morning, they came back and replaced the motor. I have NEVER HAD FASTER, MORE COMPETENT SERVICE.

Went to FL to check on my condo last week. Couldn't get the main water shut off valve to close. So called Choice Home Warranty for the first time. Was very pleased with them and surprised at that with their service. Called it in at 2pm. The plumber called me one hour later to set a appointment for the next day at between 9 & 12am. Was there at 9:30, fixed the two valves in no time. All I say I am very please with this service.

These days you never know how a company is going to respond to service call, particularly when it is rather urgent. I called Choice at around 9 p.m. the evening of the A/C breakdown. I had the system running the next day by 4 p.m. Very please with the way the request was expedited and fast response.

I had a good experience with Choice Warranty. My bathroom toilet ceil was fix in a timely manner. I will tell all my friends about Choice Warranty.

Mark at American Appliance checked the dishwasher and found it was not repairable. I talked to a supervisor who referred me to Regina who made all the difference by approving a replacement which will be installed on Sept. 8th. Thank you all.

I had 1 a/c need repair. Then the 2nd one needed repair. MAH came out and was very nice, quick and efficient. In fact, I requested them for my other house as well.

This company is a rip-off. I have been paying for two years and when I finally have a claim, they deny it. My motor on my air conditioner went out and they denied it saying it was impacted with dirt. The tech who came to my house said it was normal wear and tear and nothing unusual. I change my air filter religiously every month and have the system serviced once a year, so I will be suing this company for reimbursement of my costs. Do not sign up with them, they don't honor their contracts.

My AC unit started making loud noise and I secured the power. I noticed one of the three blades connected to the condenser motor was almost torn off or broken. The condenser motor seemed to be very hot. When the technician arrived he replaced the fan and the unit was still running rough - the condenser motor shaft could have been out of alignment from this damage causing the AC unit to run rough after the replacement of the fan. I authorized the technician to replace the condenser fan motor and the unit runs very smooth now.

Excellent and speedy service provided, hassle free. Will recommend Choice Home Warranty to all my friends.

Garbage disposal broken. They took care of it right away.

I submitted my claim for a plumbing system leak in my house. 24 hours later I checked the status of my claim on the online account center, where I was given the name and number of a plumber. The plumber did his job well and was familiar with and communicated with Choice Home Warranty regarding the repair. The repair was completed successfully and quickly. Choice Home Warranty paid as per our contract and expedited the repairs quickly. Choice Home Warranty delivers as they promise.

The repairman was late arriving but he called to inform me that he was tied up on the job that was assigned before mine. It only took a few minutes to take care of my situation.

Keep the good work up.

I have submitted a claim with the company on Saturday august 30th, next day received email from Choice Home warranty. They were trying to verify that I was able to schedule an appointment with Better Service Inc. Since claim was filed on Saturday I wasn't expecting to get anyone in my house until middle of the week, but to my surprise I received a phone call from Better Service early morning of Monday and they were able to send technician that same day. I was told that the motor in AC unit for the better word quit working, they were able to contact Choice Home next day and get approval for new motor. Today is Wednesday and I can say that I'm writing this review out of my cool and very comfortable house. Thanks to Choice Home and Better Service Inc.

I encourage anyone to not buy a warranty with this company. I had American Home Shield for 3 years, and they were the best. I brought a plan for 3 years and paid it in full for three 3 years from Choice Warranty. I get very little customer services.... I have had two claim - one they wouldn't cover. My second claim, which was filed a week ago, they dispatched a crazy home repair person, who failed to show up, failed to communicate, and failed to meet his appointments one week later. It has been a week since my second claimed was filed. The only thing I got from Choice Warranty Services Manager, was "I will refile your claim." They are good at taking your money, but provide little follow through and timely response to problems. My washer is still broke, and I have a home warranty which is a enigma to me.

The interaction with ourselves and both Choice and Ocean Quest was very pleasant, professional, and fast. Choice kept right on top of our situation with several phone calls to let us know what was occurring, and Ocean Quest did the same. Ocean Quest was here at the appointment time, and did the work in a clean professional manner. Communication with both Choice and Ocean Quest was excellent!!!

Contractor to my area was very high and shopped for myself and got the replacement filter and install for a small amount allowed by Choice. And very satisfied to have everything up working.

The washer required more work in parts than the appliance was worth so rather than dragging the process out, I was offered a cash payout equivalent to the value. This allowed me to move on with my life and not be held up with additional service visits. Very efficient.

Both times I called Choice they was quick to call me back. The service was top notch. Repairman was friendly and very informative. A service all homeowners need.

Service were great and thanks for the timely response!

Ice build up in Freezer causing no cooling. Called, received a claim # and a call within an hour from local repair company. They were to be at my home between 2-4 that same day. I received another call around Noon stating they would be here in 20 minutes. Arrived approx 12:30 and found problem, repaired, and gone by 1:15. All working and no food loss. All in 1 day!!!

I have been using Choice Home Warranty for two three years now. They are always very helpful and very quick to respond to any of my claims. My rental units always have some problems here and there, and Choice Home Warranty always send out technicians direct to the tenants, take care of the problems even without me being there. Having Choice warranty is like having a peace of mind for small landlords like me.

The company you sent out did outstanding service. They were professional and knowledgeable.

Had problem solved fast and accurate. Very professional and quick.

The plumber was excellent. He was here over 1 1/2 hours, and was able to totally open the drain which was clogged.

I purchased a home warranty all my home appliances. My microwave went out. The cost 1,200.00 and Choice offered me only $250.00 because they were not able to find the part. If they would of told me upfront that the cost of microwave was too much for them I would of not bought warranty. They choose to collect a monthly fee but when it's time to repair or replace they just try to give you almost nothing. Don't use them - they are a rip off.

Submitted claim regarding issues with my air conditioner fan motor. Upon submitting my claim, the A/C Tech was at my house in a couple hours and issue was fixed as soon as parts were available. All in all, it was a great experience and the warranty proved to be highly valuable.

When the technician called it was the middle of the day on Saturday. I explained I was expecting company and did not want the A/C to go out while they were here. He worked his schedule so that he could come that day. Although there was nothing wrong with my system the technician was very courteous and helpful. He took time to explain what was causing the noise and made some suggestions as to how I might resolve the problem when it occurs. I tried what he suggested the following day and it worked. Very thankful.

Response by Choice was great, the service tech was excellent. We had 2-10 warranty close to 5 years, Choice has them beat by 100%. We are new with Choice and your accounting department explained my situation very clearly and professionally. However I was told by the sales rep that my policy would cover all we had discussed as soon as my policy became effective and this communication was repeated several times during our conversation, and apparently that wasn't so. Anyway accounting explained it to me and I paid 620.00 dollars and Choice paid 250.00 dollars. Next time my policy will fully active if I need to use it again. However in my case I would educate your salespeople to be more accurate with future customers pertaining to effective dates and (preexisting) situations. That was never discussed, and I was fooled by a salesperson to make a sale. On a positive note my first experience with Choice was all positive.

First time used policy. Excellent phone service and Mark the Handyman was here the next day as promised. Problem solved quickly and efficiently.

Southeast Electrical Contractors responded to an electrical issue that I had in one of my bedroom. Although they could not locate the problem, they did a complete check of the house, attic, outside wiring...the whole nine yards. It costs me a service charge...but it was worth the effort that they exerted while onsite. And the customer service with Home Warranty was great as well.

During the night, my air conditioner stopped working. Waking to a stuffy house, I reported the problem to Choice. I was assigned a service number and Fletcher's Air Comfort Technologies. Fletcher's assessed the problem that afternoon, contacted Choice and completed the repairs by noon the next day.

Dishwasher problem - Choice paid for electrician to repair line and appliance man to remove burned out motor. They determined I would have more problems and paid me to purchase a new machine, at a mid-range National cost.

I am a property manager that is familiar with several Home Warranty companies. After years of dealing with AHS I decided to try Choice Home Warranty. Warranties were purchased for three units. My experiences are mixed. First call was decent when vendor unlocked my garbage disposal. Then it got worse. A/C man came from a town an hour and half away. He and Choice argued over the phone about his fee. Next vendor was about a stove top. Took a week to get the vendor out and he was sent from another town an hour and half away. The man complained about having to travel such a long distance for such a little fee. He didn't have parts to fix the stove.

This first portion relates specifically to the technician and the work provided: Marino was absolutely excellent! There should be a way devised whereby he can be cloned. He did not only repair my washing machine (with the assistance of Joel?). Marino taught me ways, down the line, to keep my washer working in an optimized conditions, proper usage, "Do's & Don'ts", and the importance of preventative maintenance! Who cared if I had the washer for over a decade, Marino set me up to get another decade or more of good use of my washer with the sound education he provided.

We came aboard as one of your contractors to service the El Paso, Tx area. We have since done quite a few service calls and fixed issues. Not only have we been timely but have had great customer satisfaction and referrals from them. The offset of being a contractor for Choice is 1) They shorted us out on our 2 first invoices. They agreed to pay an amount and decided to send us a check for a way lower amount. 2) Territory Manager is not professional at all. We have been calling him and emailing him and he still can't return our calls. All he did was suspend our portal and stopped us from getting more service calls. 3) Choice still has an outstanding balance with my company that's more than 30 days late and over $800... Have emailed for someone higher than territory manager call me and even like that they can't call us. They should post all negative reviews not just the positive. I hope this way they can contact my company.

My great experience started with the sales rep when I was calling around for a decent home warranty company. After listening and telling him it was not right for me, he asked what I needed so he could see if he could work with me. He was patient with my questions and genuinely helpful in my needs and information. I was sold and I told him so. Then when I filed my first claim, but then cancelled it, the customer service was polite and assuring that it would be taken care of. Then... when I actually had to call again and file a claim the service was just as great. They also sent a contractor who was qualified and informative. He was way earlier than he originally said he would be, which worked well for us. The issue was fixed on his first visit and he even followed up to let me know it was done, since I was not the one home when he came by. We have been pleased with Choice Warranty from sign on and beyond!

Cheaper than other providers, but you get what you pay for. Horrific customer service and coverage excludes almost all larger expenses. My hot water heater leaked, they wouldn't cover it. Fixed my heater when it broke, but took them 8 days.

Getting the appointment and the repair of my washing machine went very smoothly. Turned out to be something minor!!

He did a good job and was knowledgeable about the job.

Mid-August in Arizona our air conditioning stopped working. After a brief moment of panic we were quickly comforted knowing a technician would be sent to our home on the next business day. The technician came to our property at the time specified and did an excellent job of repairing our system. We would have not survived the summer heat if it were not for Choice Warranty.

I have submitted about 4 claims with CHW so far. I've received great quality customer care from them and the contractors they referred my service to are well reputed as well.

In the past few months we have had a total of 4 claims! Choice is always quick at getting claim to dispatch so they can assign the service provider. Customer service is always friendly! Low service call deductible is a major plus!

AC unit went down on a weekend. Called CHW and submitted claim. Was assigned a technician, needed to wait until weekday. Requested to be assigned different technician. Request granted, different technician called, came in and fixed the issue. Submitted the reimbursement form the next week. Received a callback to discuss reimbursement and got a fair amount reimbursed.

I called and told them what was going on. They gave me an order number. They called the repair company. They were here at the time given. There was no problems with the unit. He recommend that I try to reduce the amount of Sun. That the unit may need replacing later. Choice called wanting to know if the repair company had been here. I recommend them over the other Co.

On-time arrival and fixed problem with dishwasher quickly. I couldn't be happier.

My a/c stopped cooling on a Friday and I contacted Choice on Sat. and was immediately issued a claim. My service person called me on Monday by 9 a.m. and was at my house by 11 a.m. Service was performed and everything works great!

I called late on Sunday evening about our air conditioner not cooling properly. First thing Monday morning I received a call from Choice who had set up a repair technician. By 2:00 on Monday the air conditioner was fixed quickly and professionally. This was the first time in the 2 years I have used Choice and was extremely happy with the results. You have made a long term customer with me!

Garage door opener - Very fast assignment and fast repair.

CHW will make every excuse to deny your claim. My claim was denied initially because "I put a claim in to soon," 2 weeks after the contract goes into effect??? CS is so sweet and professional but not when you're denied. I cancelled my 5 year contract (throw in an extra year making it 6) which I paid $1875.00 and was given back $1290.00. I only had the plan for 1 1/2 months. Do the math! They charged me more than a 1 year contract $450!! According to Aaron ** (Cadillac of the co. according to him) I should be grateful. Do not use them. Read the fine fine print! Dishonesty at its best!!!

Prompt and efficient. I am happy with the service, and would like to continue to use the same company and or person. Since they are familiar with my past problems and unit, I prefer to stick with someone I can count on and trust. I do not like to switch companies/services, once I have found a good or one that I like.

Technician called almost immediately and was here and job complete within an hour. Excellent service and clean cut pleasant technician. Very satisfied.

I was a little frustrated because my direct representative would never call back after several times of leaving messages. I finally just had to go to the website and get ahold of someone.

During a heat wave, our air conditioner stopped working. Due to the heat wave, Choice was not able to find an air conditioning company that was available for service in a short time. We set with our phone book and was able to find a company ourselves. With appropriate documentation, Choice still stood by and covered charges made by the company we found ourselves. Thankfully everyone was happy with the end of the story.

Caveat Emptor! I am a 20-year Active Duty Capt in the USMC. I have never before complained about a service provider. People make mistakes, but this company is out to harm you. I am now on two months with intermittent air conditioning. I am on my third service provider assigned by Choice Home Warranty (CHW). The first provider they assigned quit one week into service, kept our service fee and left us without a working air conditioner. 90 degree heat, a pregnant wife and four young children with no air conditioning!

When the capacitor in my living room ceiling fan died, I called Choice for a technician. They responded immediately, and within 24 hrs I had an appointment scheduled. The technician went above the call of duty to replace the fan that died, and Choice offered a reasonable reimbursement which allowed me to upgrade to a really nice model.

My air conditioning on our heat pump was not working and I called Choice on Friday. They took a while to assign a technician because it is that time of the year where everyone that will have a problem has a problem. Our unit is relatively new--just installed last year and went out suddenly. It was 94 degrees in our house. No Monkey Business Heating and Air was assigned to my claim # ** and I immediately called. The lady at the company was very nice and sympathetic but could not have a tech come out until Saturday at 1 pm - 5 pm. The tech, Ken did call en-route and arrived at 1:30 pm, and he did fix it and left at 2:45 pm. Lightning had struck one of the lines and he had to replace it. He was very helpful and courteous and we really appreciated his attitude and his service. I am really glad that my unit is fixed and that the technician was really courteous and professional. Thank you for a pleasant experience.

Please read one STAR reviews from 40 people review about Choice Home warranty from **. That's all I can express how bad this company is and do not buy their home warranty because you won't be covered.

The upstairs A/C unit shut off. After the technician arrived, he determined that the problem was a clogged drain line. I had the air handler replaced 3 months prior and had to pay a fee for new drain lines since this handler was larger than the previous one and the coverage did not cover new construction. In addition, the previous tech assured me that they did that as part of the install and on top of the installation, they provided me with a summer maintenance service since I was not satisfied with the damage that was done to the attic access. Well, this technician determined that the drain line probably had not been flushed as stated and I had to pay an additional fee for this to be performed. So, on top of the $$ for the service call, I paid three times that to get my unit working again. But, I will say he was on time, and performed the service timely and we are overall pleased with the service.

We had a washer machine issue and we called Choice. And the customer service rep got us scheduled right away with a technician that came out same day and discovered our issue to correct. He was so professional and explained the issue and the resolution to be sure we were aware of the next steps. From the beginning to the end of claims, we were given exceptional service. I will definitely be recommending Choice to family and friends.

Do some research and you will find that this is the worst home warranty company and are a ripoff. The company is still saying that we did not have proper maintenance to our AC, which is untrue. We provided evidence that we had the unit serviced several times during the last year, including an inspection and cleaning, and no rust, leak or corrosion was found. Also, this should be a big point which they are not acknowledging. When we placed the first service request to Choice Home Warranty on June 23, 2015, the company did not mention leak, rust or corrosion, but a wire that needed fixed. After fixing the wire, he said the unit came back on and worked fine.

My AC unit and garbage disposal gave up same day. When I call the Choice, the customer support lady, Monica, was very nice and searched the place where can fix both so I don't have to pay separate service call fee. It turned out that the garbage disposal was actually not broken but just had to press one button on the bottom. Technician was polite and reliable, he had to order part for AC and fixed later. I am happy with Choice's service and will recommend this company.

My air conditioner went out. I called the Choice Home Warranty company at 8 am. A technician called me back within 2 hours and set up an appointment the same day. The technician was outstanding and repaired my air conditioner that day of visit. I was extremely happy with the entire service.

I had three claims at one time. Choice kept in touch throughout the entire process to ensure timely and accurate resolution on all three claims. Very happy that I chose Choice Home Warranty.

My washer and dryer both had problems Tuesday night. 2 days later, both work perfectly. The great part is that I only paid for one service visit for both fixes. The technician arrived promptly at the time he stated upon calling. Within 30 minutes he was done with both. He left me his card and was very courteous. Thanks Choice!

This is my first and only home warranty company and I never cease to be impressed with their business model - You file a claim, they assign a contractor, they follow up to ensure you and the contractor communicate, they follow up to ensure completion. My last claim resulted in a satisfactory settlement since it was not repairable. Highly recommend.

I had a problem with my washing machine leaking water on the floor. I filed a claim online and received an immediate respond from the claims team with info on service technician. The technician came out the next morning. Excellent service!!!

I one day and was assigned a number and within minutes a plumber was assigned. He arrived the next day at the time that I was promised and did an excellent job on repairing a very complicated commode. I was a plumber years ago and I know how difficult these things can be. I would recommend AttaBoy Plumbing who is the company you sent to all my neighbors. I have sold one contract for you and have two myself.

I was well pleased with the work done by Jeremiah Plumbing. He came here from Macon to check out what was needed for repairs and followed up the next day with all parts required. Repair was done expeditiously.

Washer was not working. The motor needed to be replaced. Due to the age of washer they were not able to fix it. I was told I would get $300 in about 30 days and I would need to purchase a washer on my own. I thought Choice Home Warranty fixed or replaced appliances.

Choice Home Warranty allegedly deceived me as a consumer by refusing to pay for my air conditioner compressor stating due to none normal wear and tear based on the guidelines of my contract. The technician stated he has never heard of such a coverage and CHW is ripping me off. I want my $1300, back from CHW for not covering the repair of my compressor as stated in my contract.

Repairmen did a nice job at finding and fixing the problem.

Very fair considering the circumstances.

Thank you Choice for helping me with my Roof leak problem.

We needed to find a more customer service oriented insurance. We searched the web and found Choice Home Warranty had a lot of good reviews on "ConsumerAffairs." Called them up and discussed our condo appliance coverage needs with CHW sales representative, Elliot **. He was charming, accommodating, cooperating and willing to have us signed. He even offered a 3-year coverage at more discounts with a $45 service fee for each coverage call - with first call fee waived! We should have known this was "too good to be true," but we trusted him and signed up. We paid the policy premium in 4 monthly payments.

I was very satisfied with the quick reply of service and the service was conducted in a professional way.

I've only really needed this once but CHW was a good decision. The customer service was great and my problems were handled quickly. Every question I had was answered and addressed in a very timely manner. My claim was handled very quickly and I'm really happy with the service and the fact I made the decision to have this. I recommend it to anyone who owns a home and have already told my friends about it.

The Technician stated that the thermostat caused for the transformer to fail. He had to order a new transformer and installed it the next day. Our air condition is working great! We are happy customers, we highly recommend ATC Air Temperature Control for their qualified technician.

Worst home warranty ever! Just cancelled my policy as I had water leak in my water heater due to wear and tear. The heater is 19 years old and they claim it's tank problem that is not covered. Don't waste your money, it's a useless company that will always find a trick not to pay for fixing your issue.

Had inner element of a dual burner on Maytag cooktop go out. Placed claim online and received claim number within the hour and local point of contact to make appointment for repairs. Come out next day and placed order for part after paying my required $45 deductible. Received part a week later, scheduled appointment for next day. Serviceman had part and had it placed within an hour. Great service to have, everything fell together seamlessly. Would highly recommend this service to anyone.

Once I got beyond the initial reaction of the claims department of saying no, things starting to happen very positively. The work and attitude of the Retention department was outstanding. The repair team in Slidell could not have been better. They were courteous, very professional and got the job completed efficiently and when they left the house it was clean. I could not have been more pleased.

Service arrived and analyzed the problem to be the garage door motor assembly. Part is on order and service will call for repair next week to schedule replacement. Repair is not urgent and I agreed to delay in repair.

Excellent service. Would definitely recommend this service.

Air conditioner would start and then stop. Technician came out, walked me through what he was doing and found the problem. He fixed it. His knowledge led him to the cause which other technicians may have missed. He cleaned up some corrosion on the expansion valve and checked the pressure of the coolant. Within 45 minutes of him arriving my house was getting cool again. My worst fear, having to get a new heat pump, avoided... the technician said the system looked good and should last a while.

Thanks for sending a technician to our house so quickly when our washing machine broke.

Prompt, efficient, wonderful service. Problem solved!

I was very impressed with the fast action and attention that we received when the AC unit was not working properly. In Las Vegas having an AC issue is a huge problem so I am very happy that it could be fixed.

Claim was answered same day, and as it was on a Saturday the contractor assigned was able to schedule the repair for the following Monday. They were professional, on time, completed repair in timely manner and tested once finished. I would actually recommend the contractor to friends that don't have the warranty service.

The response for service was so quick. The service itself was so quick. Unbelievable. This is the first claim I have filed and I am very pleased. Thank you.

Scott ** was excellent!!! He told me and showed me everything that he did.

I am a new customer with CHW and this is my first claim for my washer and I had a terrible experience with them. Choice Home Warranty people are fraud, cheaters and you can't rely on them. My washer was not working. Placed claim on Sunday and technician came in to check on Tuesday. He diagnosed that control board was bad and need to replace and Choice Home Warranty denied the claim on ph with tech. Then I been calling them every single day for week and they never responded back. Every time I called they are telling me that proper diagnosis was not received from tech. I called tech week after and he said he gave them everything and CHW knew everything.

Excellent service from notification to Choice to the problem being fixed. More than happy thus far.

My wife and I moved into our house 4 months prior to our central air conditioner going out. We knew from the home inspection that the AC was very old which is the only reason we bought the home warranty. Well when the AC went out on us CHW ultimately denied our claim because they claim the AC had not been properly maintained despite us providing records going back several years that the previous owners had annually had the AC unit checked and maintained.

We have 11 properties, each covered by Choice Home Warranty. Choice has excellent customer service, they're easily accessible and handle claims in a timely manner. Additionally, they allow you to use your own contractors, as long as you submit approval to Choice prior to repairs being done. They're always prompt with reimbursement as long as you follow their approval process in advance.

I thought my a/c was making a funny noise. I called choice and they told me someone would call me within 8 hours. A local company did call me and was out the next day. A very nice man came out and looked over the whole a/c unit. No repairs were needed!

I recently had a breakdown. Choice, was prompt and as promised my unit was repaired. Thank you.