Choice Home Warranty Reviews

My AC went out during the night on Wednesday. Called Choice 1st thing Thursday morning. They had a contractor out the same day. Contractor got the issue resolved and was professional and punctual. Great experience!

Big D appliance repair was great.

I called to turn in a claim. And the same day, I received a call from a service provider to come out and fix my hot water heater.

First thing, I was a new customer and did receive my free first call. The technician called within the time frame per CHW representative. He arrived at a convenient time and identify himself. Very professional and got to work immediately. He explained the issue and corrected it, also promised to follow up if the problem existed.

They don't keeping putting you off. One call and the next day tube tank repair man was at my house.

Technician arrived. Reviewed the problem. Took notes. Was to contact Choice. Then will return to repair pump.

I had an excellent experience with Choice Home Warranty. I was having some electrical issues with our home. CHW contacted a reliable electrician to come to our house and fix the problem. Within an hour of creating the claim with CHW, I had an appointment scheduled with the local electrician. The company that CHW sent was very professional and even went above and beyond solving the electrical issue we had. I highly recommend CHW.

CHW provided prompt service and the problem was fixed in a couple of days. The service fee is reasonable and inexpensive and the plumber was professional and timely. Excellent service for a reasonable monthly fee!

The service professional was prompt, courteous, efficient and responsive to our claim.

I was skeptical about a home warranty but this is the second time Choice has helped me out. Quick and easy. This time the plumber found a leak under the floor and fixed it right away. Great service.

I contacted Choice Home Warranty to report problems with my microwave. The representative took my information and provided me with a claim number and a repair service called me to set up an appointment. My appliance was not repaired due to the cost but Choice offered me a very fair buy out price so that I could replace my microwave. I am totally satisfied with the response and service that I received regarding this claim.

Recent claim was handled in a timely manner although I have not gotten the check yet. So far so good.

My washer broke down... soon after my claim, Choice Home Warranty called me. I set an appointment with the Technician. The repair was almost as expensive as to get a new machine. They offered $ 300 - that I accepted and I think it is a fair amount. I hope I get the check soon to be able to buy another one. I wish the Company I was assigned provide a better Customer Service. The Technician was OK, but the phone service was poor. They never called me like I was told; they did not informed me that they do not take Credit Cards and that is an inconvenience. Beside that, they do not drive a company car or wear any shirt with the name of the company and a name badge. Does not give a good impression at all.

Saturday morning the oven would not "light off". Since the clock was operating, I was assured it was not a power failure. I contacted CHW claim service and within a few minutes the claim was entered and I was advised of the authorized contractor. I contacted Complete Home Solutions early Monday A.M. and set an afternoon appointment. The technician arrived shortly after noon, diagnosed the problem as an inoperable ignitor and attempted to replace it with a "universal" ignitor on hand, which did not fit. He reassembled the stove so it could be used, and place an order for the correct replacement. On Friday, he called and set an early afternoon appointment which he kept, replaced the ignitor, lit off the oven, reassembled the oven, shook hands and departed. The oven was used for dinner preparation Friday evening.

My first claim to Choice was for a blocked sewer line. The toilet was backing up into the tub. The plumber assigned was Ajax Plumbing who could not come out for 5 days. I called to see if I could get someone sooner and was told no one could come sooner. Ajax missed the first appointment and set another one 2 days later. One week after I reported sewage sitting in my tub, Ajax came out and said they couldn't clear the line. They wanted to use a camera to see what was clogging it and dig up my front yard. I called Choice and complained and complained. They finally gave me permission to use my own plumber who came out the next day and used the outside clean out to clear the line in 15 minutes.

Have been very pleased with the service provided by CHW.

My claim was assigned immediately and the contractor came out the same day. He had to replace the sump pump and did that the following day. Overall in a 2-day span my claim was resolved to my satisfaction and with no hassle. The contractor was both polite and professional.

Reds Heating & Air was fantastic, immediately accessible and great service.

I recently had a plumbing issue in a rental home we have, and had never used our home warranty before. The service was very easy to schedule and the technician came out quickly. It was all taken care of without any trouble.

CHW was thorough and prompt in their correspondence with myself and the technician, it was a great experience. The communication with the customer service representatives was an encouraging experience, and I would recommend this home warranty company to friends and family.

I called CHW to make a claim regarding a broken toilet. The plumbing company came out the next day and fixed my issue fast and was very courteous. I would recommend CHW!

We were very satisfied with the new water heater being installed.

I'd recommend Choice Warranty. The service agents and repair services are professional and completed as scheduled. Thank you for protecting my home.

When calling about the item (garbage disposal), the person was very helpful. She gave me a contact # of the company in case I didn't receive a call from them in an hour. This was on a Saturday after 6pm, the weekend. Buckner Plumbing Dallas did not call within the time allowed. I called them and was told it would be Monday afternoon. Since it was the garbage disposal and we could use the other side of the sink, I agreed to wait until Monday afternoon.

I had to use my policy with Choice Home Warranty for three different problems. All three claims were handled efficiently and timely with the result being to my satisfaction. Thank you, Choice Home Warranty!

I was pleasantly surprised by the quick reaction by Choice Home Warranty in processing my recent claim. The company that I dealt with was polite, knowledgeable, and rapidly fixed my appliance. I would highly recommend the services of Young's Appliance Repair. Thanks for an exemplary experience as a new customer with Choice Home Warranty. :-)

I have been satisfied with the quick action on my claim. They had my garage door repaired very fast.

Oven, Dishwasher, and air conditioner Repaired by Choice - Choice has sent technicians to my house promptly every time I have called. All of the technicians have been knowledgeable, and did the repairs promptly and efficiently. If they needed parts they did not have they ordered these and received the parts within a few days. They then scheduled with me for the time of the repair and did the repairs quickly.

Claim was handled promptly and professionally. Technician was courteous and knowledgeable.

Our air conditioner stopped cooling and I placed a repair order with CHW online. This was a very simple process and I was given an order number and a service company in the local area to contact. I did this but the repair company was not responsive and did not come out when scheduled. I contacted CHW and the customer service rep also tried to contact the repair company with no luck. She assigned a new service company to our work order right away and they were out the next day and fixed the problem. That service company kept in contact with me and they were very polite and professional. The repair work was done quickly and the air conditioner is back in service. I have only had the service contract with CHW for a little over 2 months and so far I am very happy with their customer service. Thanks CHW!

I have a home, asked them to come out. The serviceman who came out sent them (2) photos on the existing unit, it has a variable drive blower. They declined to be responsible for any repairs to improper service of the units. How did they determine that, from looking at the (2) photos. The serviceman never said anything about improper service, just that the unit was 6 years old the blower was going bad. My cost to repair $697.00 because a "Tech" sitting behind a desk looked at (2) pictures and automatically determined the unit had improper maintenance.

Choice has been helpful in getting my fridge repaired and even make sure the right people were hired to do the job.

A C motor running loud & often. Repairman was knowledgeable and efficient.

A/C was not working properly. Tech did a great job of diagnosis and took care of the problem.

Fast and courteous and clean. They was great.

Every time I've needed to contact Choice, the customer Service persons have been very professional and taken care of my needs quickly and efficiently. The plumbers sent to my home have also been very good.

My wife and I are currently researching home warranties for a house we are buying. Choice appeared to be the most highly rated but now I think they post those reviews themselves. They failed at the very first phone call. A rep called after I filled out info online. I explained that we see as many bad reviews as good ones so we want to be very thorough. He said "absolutely...a lot of people think the plan should even cover cat scratches."

The tech fixed the problem within 10 minutes.

The repairman from Bear Service was courteous and professional. I was very happy he was assigned to my claim. He did say, however, that a special order part was needed for my oven and he would request authorization from Choice Home Warranty to order and install it. I sincerely hope that authorization is given.

Air conditioner not cooling. Placed claim after 3 pm and missed call from Service/repairman; however, he called me at 10 am the following morning and set an appointment for immediately after lunch. Arrived at 1:30 pm and completed repairs within 30 minutes. I have placed seven various claims in the last 11 months. Each one has been handled as quickly and as well as this one. Also, my savings during this year on monthly premiums and co-pays is over $300.00. This really helps when you are retired on a very fixed income. We do not have a man around the house and neither my Daughter nor I are handy with repairs, so a home warranty is essential. Very satisfied with Choice Home Warranty; glad I switched to them.

Two switches in my residence were shorting out when turned on. Electrician replaced one and tightened up the connections in the other. Accomplished rapidly and professionally.

Fast service; GREAT bang for the dollar. I'm super happy I have this contract.

Called regarding a major plumbing issues. The Choice Warranty representative was professional and helpful. The plumbing company was great and did a great job regarding my plumbing issues getting fixed, glad I have Choice Warranty.

Freon was leaking from my evaporating coil. It was cause by rust and corrosion. That's the nature of an air conditioning system according to the service contractor where there's any water evaporating. It happens to all air conditioning systems. Choice warranty will not fix it because it's in their small print. They are very deceiving. Do not use them. Purchased in April for $400.00, refunded in September $83.00. Wow, what a rip off.

We changed our warranty company after much research. Now after paying for a warranty we are unable to have the needed repairs done. The compressor on the air conditioner went out, it took 3 services calls before it was properly diagnosed. The service guy called Choice to notify them the air conditioner was no longer functioning. My husband was told he would receive a call about the claim shortly. He did, they denied the claim stating the compressor went out due to not having the air conditioner serviced regularly which is completely untrue. We have had the air conditioner serviced each year. You can't clean a compressor so any build up is beyond our control.

Electrician made a fast appointment and did the job professionally.

I called because the air conditioner on the main level was not working. I placed a call to CHW and within less than an hour the repairman had contacted me and came to do the repairs. He was courteous and did the repairs quickly. He explained what the problem was when the work was done. If I have any additional problems I will call and ask for Bell Mechanical. It is a relief knowing that I can depend on CHW when problems occur.

I had a complicated claims issue that is being resolved favorably after discussions with technical people at Choice. I had a number of service calls that were done on a reasonably timely basis and waiting to get a new HVAC system installed at a reasonable cost.

We have only been with a home warranty company for a few months and I wish we'd keep one since we purchased our home in 2011! Honestly we just didn't know. It's not that they approve everything but that they seem fair in their assessments and are completely professional regardless. They've saved us a lot of money and the peace of mind is priceless! They seem to have only the best providers on their roll call and since it's not just one of my shots in the dark that's a relief when things go wrong. And things can always go wrong.

Each person at Choice Home Warranty was pleasant and helpful. As a first time home warranty customer I made my first service call not knowing what to expect. Assistance was immediate, the technician arrived the next day and, thankfully, the repair was simple and completed in minutes.

I am new to Choice Home Warranty so I had no idea what to expect. I recently had a problem with my refrigerator. I placed the claim on Saturday, and the repairman came on Monday afternoon and repaired the problem. He was swift, polite and had the part I needed. What more could I ask? As of right now, I am very satisfied.

We had a stopped up plumbing in the kitchen. Derrick cleared the problem and then found a leak under the sink. Every time he thought he had it fixed, something else would not work. The poor guy made several trips to the store for parts and finally got it all fixed. He worked over 8 hours but would not quit until it was fixed and fixed correctly. He was very polite and kept apologizing for it taking so long. We were very grateful that he wanted to get the problems solved and I do hope we will not have this issue again.

Choice was courteous and assigned company right away. Technician arrived on time and took little time to resolve the problem. Water heater is working well. I would recommend Choice as well as Iconic Plumbing.

My first experience with Choice Home Warranty was disappointing and I wanted to alert everyone to the fine print. Basically they are not responsible for conditions existing (known or unknown) at the time of your policy. Therefore if you have an older home like mine and older appliances that go bad over time during the initial period of your insurance, they will tell you that the conditions that lead to the failure had to be in existence at the time the insurance started. I don't disagree with them--everything wears down over time but if it actually fails after the insurance is in place, it should be covered. Please make sure you consider this when purchasing the insurance as most likely larger items will not be covered over the initial period.

Everything was excellent from the beginning to the end.

It was a Friday and my husband came home and found the AC was not cooling at all. The compressor was not working. The unit was not running. My husband called Choice Home and they gave him a tech who called but could not come out for about 5 days because it was Memorial Day weekend. We could not go without AC because it was about 100% outside and even hotter inside. So we advised Choice Home we had had a company who would come out the next morning and fix the AC. So we contacted the company and they came out at 8 am the next morning and fixed the unit, it was the start capacitor. We let Choice Home know on the following Tuesday as Monday was a Holiday. They were in turn advised of the charge and I sent them the bill, I was advised of the approval of the cost and it would take 30 days to be reimbursed. I am okay with this.

Excellent work, on time appointment, and very professional persons came to my house to perform the work. I don't have any negative comment for the service received. In general I am satisfied with everything.

A work order was placed in February 2015. The contractor claimed to order an thermostat, which we have never received. I called the contractor several times, and no response. I contacted home warranty and submitted another claim, and I was told I would received monetary amount for the inconvenience etc. I was told it takes approx. 30 days before payment. I'm waiting patiently.

My shower would not come on. When you turn it on water just ran in tub. I called and made a claim and they had someone out the next day. The part had to be ordered and will be installed this week.

Fast response, Problem fixed the same day I called. Very satisfied.

I had to fight to get a company to come out and look at the items broke - air conditioner because of new policy. Then when they did the service guy stated needs new compressor. Warranty company said "No pre-existing - won't pay." How is a person supposed to get coverage if they can just decide it's pre-existing at any time? We just bought house. Things break that's why I bought the service. Useless.

My father bought two policies. One for his home and one for mine. After he passed away, my mother sold her house. I am her POA so when we closed on the house, I immediately called CHW and explained the situation. I was told they could transfer the remaining time on their policy to mine. So they emailed me the Transfer Form and instructed me to fill it out and fax it to them. I did. They claimed they never received it. So on September 3, 2015 they emailed me another Transfer Form and told me fill it out and I could scan it into an email and send it to them. I did.

Serviceman showed on time. He was professional and fast.

Our customer purchased this warranty for their home. We were asked to service their heating equipment. We were given a claim number from the owner. After completion of the work, we filed the claim online as directed by Choice. We never got paid, so we sent the bill to the homeowner. We were asked to submit again & we did. Still no response. I called Choice & spoke w/ Sandra. She gave me a new claim number & asked me to file for payment again using the website. We did. Still no response.

I noted a problem with my plumbing on a Sunday afternoon. I got through to Customer Service immediately, and the person I spoke to was very helpful. I had a follow-up email and technician contact information within minutes. The plumber was able to come out the next morning, and everything was resolved very easily! Thank you for the great service!!

Submitted a claim online. Got a call immediately. Next day technician called, came out and checked garage door opener. It was a bad circuit board. Was repaired. Best service we had in a long time.

On a Sunday morning I called Choice Home Warranty due to my A.C. had stopped cooling Saturday night. I never expected such swift professional and courteous attention to my problem, but within 3 hours I had technician at the house fixing the A.C. (on a Sunday). We are very pleased with Choice Home Warranty. They did as promised. Five stars!!!

It is hot in Arizona! I woke up at 3:00 am and our room was very hot, I went to check our air conditioning. It was off and we couldn't get it back on. We called in a claim the next morning, Choice had someone here within a few hours. He was very personable and helped us understand what was wrong. I am happy to say everything is working great. Thanks to Choice Home Warranty and their fast service our home feels amazing!

The Choice rep was very attentive and prompt. The Superior Service H&C technician was very polite and knew his business.

I called CHW in the morning, and the plumber came that afternoon. He fixed the clog, and also tightened a hose for me – very efficient job. Easy service, very pleasant for my first call to CHW.

I purchased a warranty for my condo through Choice Home Warranty. When I signed up I told them that my AC was 21 years old and was very specific to make sure it was covered. They assured me it would be. It went out a month later and they sent a tech out to look at it. The tech said it was dead but they refused to pay for anything because the "outside unit had some rusted components". When I explained to them that it has been sitting outside in the Florida air for 21 years and there was no way of avoiding some rust, they simply told me to read the fine print of my contract. Please do not do business with these crooks. Use American Home Shield or another company.

The technician arrived on time (in fact was a little early) and was very efficient, knowledgeable, and fast. I would definitely recommend Choice for home warranty service and this contractor as well for their excellent service.

Choice warranty is great! One quick call and repairman was there the next day! Fixed my dryer quickly and efficiently. I am a single mom and rely on this service for my large appliance needs. Thank you! I am recommending you to my friends and family for sure!

Excellent service every time. Couldn't be happier. Highly recommended!

Anytime Plumber (Mike). Excellent in response and follow through. Prompt. Efficient. Pleasant. Highly recommend.

Technician was excellent; called in advance, worked around my schedule, diagnosed during phone call and brought the correct part on the first trip, pleasant and professional. Will ask for this company if another repair needed in future. Thanks!

Although CHW had problems finding a technician to come to my area, they authorized me to use my own technician. I would pay him an agreed amount and CHW would reimburse me in 30 days. Although I had to find a technician myself and pay him, I received my payment exactly one month after, as promised. A little extra effort on my part, but my appliance is fixed.

I am so glad that I decided to buy the warranty... Service was quick and very professional. I brag about it to all my friends and made all my family buy it for their homes.

The company that was dispatched did an excellent job. Arrived on time and quickly finished. Great deal for the copay amount. They have always repaired what needed to be repaired in timely manner. Dispatch is very quick and the providers do a good job.

Earlier this year, I terminated my home warranty with Old Republic, as they provided really lousy service. I searched online and found Choice Home Warranty, which had very good ratings from customers. I purchased the home warranty insurance, as my home is close to 20 years old and some of the appliances are getting very old, so I wanted to have protection in case they failed.

Had garage door issues 3 days after the start of my home warranty. Called Choice and had the contact details of the local contractor verbally while still on the phone and in an e-mail within 5 minutes after the call. They said I'd get a call within an hour to schedule. It was less than 15 minutes. He gave me a 9-11 am window and was there by 9:30 (called minutes after 9 as a "heads up"). Diagnosed the issue quickly, gave me my options then got it done in no time at all. If only everything went this smoothly in life.

Affordable Plumbing was sent by Choice to repair our water heater. He replaced an element on water heater. Repair was made same day and is working fine.

I am very pleased with the response time and level of service I recently received with an air conditioning unit problem. I was assigned a local repairman within a few hours and made an appointment the next morning. The repairman was prompt, professional, and quickly diagnosed the problem and returned the air conditioning system to working order. Thank you.

Upon returning home from visiting with my ailing mother-in-law, we returned to find of our ac units disabled. The next morning we contacted Choice and they contacted us in a reasonable amt. of time, considering that it was a holiday weekend. Especially glad that we had another unit, so our level of inconvenience was minimal. We were contacted by the repairman, who showed, diagnosed the problem, made the necessary repairs, and made a quick and successful outcome. All in all we were completely pleased with the outcome and professional manner of the tech assigned to our case. Thanks Choice for a job well done.

Had to use our home warranty coverage twice since purchasing our home 5 months ago. Overall satisfied. Just wish they would review their service providers more.

The technician provided by Choice was outstanding and had plenty of experience. In addition, he provided excellent customer service.

I called CHW to file a claim. They called me back within 24 hrs. They set up my repair need and the next day the repair person arrived at my home on time. He called to let me know that he was on the way. He was polite and fixed my toilet issue in a timely manner. Thanks CHW. I glad that you are my service repair company.

I placed a call to Choice Warranty and in a timely fashion I received a call from Fortaleza Plumbing. They came out and took care of the problem. I am a new customer to Choice Warranty. Their customer service has been quality and their follow up shows they care about their customers. I don't have any complaints.

Our repair person was excellent. Knowledgeable and efficient. On time, clean and got the job done right the first time. CHOICE at first said they would probably not pay for the repair because they thought the problem was just a leaking faucet. When they reviewed the plumbers report and realized the faucet was actually broken, they reimbursed us right away. We have two houses covered by CHOICE. We will be staying with them and recommend them.

The tech came when he said he was coming. The tech. Was very polite and knowledgeable of the request for service that I had. The service tech, Victor had a very clean and neat appearance. He spoke well and I felt very comfortable and safe with him in my home doing his work.

Garbage disposal leaking and needed replaced! Pipe under sink leaking too. Disposal replaced and leak fixed!

I've purchased a home warranty from Choice and I've called in for service. They were professional and courteous and got a technician the order immediately. I was able to confirm time availability with the technician who came out and took care of my non-working stove and oven. Choice covered the entire repair and I paid my $45 deductible. I love the low deductible as well. They then called me to follow up to see if I was satisfied with the completed work. I was very impressed. Making the decision to go with Choice Home Warranty was one of the best decisions I ever made.

The plumber was knowledgeable and knew just exactly what to do to correct the problem. In no time at all the blockage was fixed and everything was back to normal. Yeah!

Choice appointed an A/C contractor quickly over a weekend at the first mention of my claim. It was 104 outside and our A/C went out on a Saturday evening. The A/C guy came out and determined it was not an A/C issue but an electrical issue. After contacting Choice they immediately re-issued a claim based on the electrical problem. When I called to schedule the electrician he said he would be 2 to 3 days out at minimum. With no air and the daytime temps reaching 104, 105 I didn't want to wait 2 or 3 more days so I called Choice and they re-appointed another electrician who came out the next day and determined the problem and promptly fixed it.

I was very satisfied with the prompt service I received.

The claims rep was very detailed in asking about the nature of the problem. I received an immediate email in confirmation. The plumber called within hours and was here the next day to repair the toilet handle. I was a bit disappointed that the policy did not cover a kitchen faucet that was also broken. The policy was specific about that however.

Garage door opener - Great and fast service.

I know I am responsible for what I write. Since May I have been trying to get my reimbursement of $55 which was incorrectly charged for a service call that was not corrected the first time. I had to find my own contractor after waiting three days for Choice Home to find one. This was a septic problem. I am glad it was not an emergency. My contractor did not charge me a service call fee the second time but only charged for parts. I received reimbursement for the first call and was charged a service call fee for the second call even though it was a repeat call since the problem was not fixed the first time. Choice Home charged me $55 for a service call.

The first company that came out to do pool repairs never came back despite myself and Choice contacting them. Choice immediately sent another company who completed the repairs very quickly. Thank you Choice for making this very easy! I am very happy with the service that I received from Choice Home Warranty.

The gentlemen was very nice and full knowledge. He was very professional.

I am a bit concerned over the coverage. I have the pool option but the first time I needed coverage I had to fight a bit to get what I needed paid for which you did. Now on this new pool claim I'm being informed that only a small portion of the cost is covered. My last home warranty company covered everything. I have given you 3 properties. Two on a 5-year contract and one on a 3-year contract, all prepaid in full. I believe I am due some consideration based on my contracts.

Extremely fast response time when you put in a claim.

Our Kenmore dryer stopped working on 9-15-2015. I called in a claim that same day and contacted the authorized repair contractor the following morning. Service call was scheduled for 9-17-15 hours of 12:00pm and 3:00pm. The technician called at 11:30am on 9-17. Said he would arrive by 12:00 noon and was on time. He diagnosed the problem within minutes, repaired the dryer in a very short period of time, cleaned up and left after I paid the $45 service call fee. The contractor is HK Appliance Repair. I did contact Sears for an estimated price for the repair and was quoted an approximate price of $200. Choice Home Warranty was prompt and professional and the repair service was excellent. This was our first experience since joining Choice 90 days ago and we are very pleased with the entire process. Thank You!

The repairman that came was very thorough. He was nice, identified the problem and was done. I was pleased with the service I received. Would hire them again and refer this company to others I know.

The repair was fast, tech ordered parts that were delivered to my home by UPS and installed very fast two days later.

I bought a protection plan from CHW, paid $375. After three month from buying policy, it was my first claim with them. I have water leakage. I called them for coverage. They sent the plumber from BERGEN DRAIN, an authorized CHW service technician. He said we are approved so he started his work. Then all of sudden, CHW called the plumber and said they are not covered. By that time plumber had already drilled all the basement ceiling and take the pipe out and cause the biggest leakage.

Had an oven that was not working and the contractor that Choice sent a guy out to look at it right away. To fix the oven would take too long so I settled for the cash to buy a new one.

I've had my AC serviced 3-4 times in the last 2 years. I am told CHW won't fix my AC because it wasn't "properly" maintained. I guess it had some dust on some coils. I paid Choice $1,050 for a 3-year warranty and then they come up with this policy that they won't pay for my AC to be repaired. The gentlemen who sold me the warranty said CHW was a different company. Why should I pay for a warranty whereas I must pay for the repair myself? The AC had been serviced.

My experience with Choice Home Warranty the other day was both quick and right to the point. I thought I would have to wait until the company opened at 7 or 8 am, however I called at 6 am just to check and to my surprise I was able to open a ticket for both homes at once. The rep was friendly and courteous and I completed the call in a matter of minutes. Very impressed.

My pool pump went out on a Friday night. I called Choice Home Warranty Saturday morning, got through to an agent right away and the claim was opened up quickly. The agent was polite and informative. It didn't but a few minutes and they had a technician assigned. In the end, I opted for new pump and just had to pay the difference between the new pump cost and a new motor for the old one.

Company was fast and efficient.

I had an issue with my garbage disposal leaking. I contacted Choice Home Warranty and they had a plumber out the next day. The plumber replaced my disposal quickly.

Happy with the response and how they handled it.

Fast service, friendly reps at CHW. Rodney's Appliance Repair Service did a great job fixing my frig. I will quest them again! First time accessing my Choice Home Warranty Insurance purchase and am quite pleased with my experience so far with my selection of Insurance coverage.

As you aware, it was very hot on September 3, 2015. My air conditioner suddenly did not work. I called CHW on September 4 and got service contractor in 2 hours. They set a schedule for the first visit on September 8 and ordered a part. On September 9, they fixed it. It was very quick like 1-2-3. Now I enjoy my air conditioner working good. Thanks.

A/C outside unit would not come on. Choice sent a repair man from Tulsa (about 100 Miles) for the repair. He had it fixed in about an hour. Very satisfied with the work.

I am particularly satisfied with the quick turn around response received once a claim has been reported. I also appreciate the qualified and dedicated vendors/technicians that are affiliated with CHW. CHW always stay in touch with the customer to make sure everything was carried out and that the customer is satisfied before the claim ticket is closed. Thank you CHW!

This was my first experience with Choice Home Warranty and it was wonderful. The HVAC technician was very knowledgeable, came when he said he would and repaired the unit in a very timely manner. I will admit I was apprehensive about using a company that I was unfamiliar with; but my worries were unfounded. Thank you, CHW, for making this experience so easy.

Choice Home Warranty assigned a great repair company to repair my refrigerator, the repair company was courteous and professional and repaired my refrigerator with confidence. Great company, Choice Home Warranty is a must-have for peace of mind.

Right after tosh hashing my air stopped blowing cold. I had no idea what it was, but it could have been the unit since it is about 12 years old or who knows. I called Choice, they gave me the techs number and I called about 9:30 p.m. thinking I would get an answering machine. Instead I got the tech himself, he showed up on time, repair was made and I got cool air right away! That's good service!

Our pool needed a new part and the people at Fox pools came and put the new part on within about ten minutes. Very professional and very knowledgeable about the pool business. We were very pleased with the professionals that we worked with to get the problem taken care of!

From the time I called in my request for approval of service of Choice Home Warranty and the technician completing the needed repair, approximately two hours elapsed, much to my delight and approval. Thank you everyone for a speedy and satisfactory solution to our problem.

I entered into a home warranty coverage plan with Choice Home Warranty on 08/19/2015. At the time that I entered into the coverage plan, I was told by Adam ** that the plan would go into effect in 15 days due to having an existing plan. At that time my current plan with American Residential Warranty was in effect. I was not told that I needed to cancel the policy immediately. In fact I was told to leave it in place until the new contract went into effect with Choice Home Warranty.

My only complaint was from time I called till time they were able to get here was 8 days. Turned out that "Nelson" from R&R Electric had worked on a different problem a couple years ago thru a different Home Warranty. He's polite and very proficient in his field... This was my first claim thru your company and so far so good. I had been with the other company 15 yrs. I'm looking forward to many years with y'all. I'm looking forward to recommending your company to my family and friends. Thank you.

This was the first time I had used your services. I contacted your office as soon as my oven stopped working. I was told that I would receive an e-mail with a name and number of who I needed to contact to make an appointment. Brian ** came around very quickly and carried out the work and my oven is now working. On another note - I have asked twice for my contact number to be updated as your records are incorrect and it still appears that this hasn't happened. I would appreciate it if you would update your records as soon as possible.

The air conditioner broke down around midnight on a Friday. I submitted the claim on Saturday. Got an almost immediate response back on who to contact for repair. I called the technician but they don't work on weekends so left a message on the voicemail. They called back mid-day on Monday and scheduled an appointment for 8 pm that night. Luckily we have two air conditioners in our home so we were able to have cooling. The technician needed to get approval prior to replacing the fan? So, they did not return until Wednesday morning to replace it. Again, luckily we had a cooling alternative. The technician was professional and knowledgeable but this service company appears to be very busy and they don't work on weekends. If they are an approved service provider I don't understand why they needed to get additional approval to fix the situation? I am very happy with Choice Home Warranty. I plan to renew my policy. Great job!

I recently submitted a claim when my AC wasn't working. The entire process from start to finish was so simple! I was contacted in less than an hour by the company and they scheduled that same day to start repair. Customer service was very friendly and made experience very easy!

Any time I have used Choice Home Warranty, the technicians arrive the same day or the next day that the claim was filed. I have received excellent service from Choice and their technicians any time they were used. I have recommended them to my mother and sister and they have also been pleased with the service.

I would recommend Choice Home Warranty for a few of reasons. Nice customer service, doesn't ask too many questions. Fast repair. Happy with repair team. Thanks.

The call to Choice Home Warranty received prompt response by a technician from American General Electric. They came out on the date & time that they said they would & the technician and was knowledgeable & thoroughly investigated our problem. They have since then ordered a part & have kept us in the loop as to when we may expect the part to be installed.

This repair was extremely painless. I submitted my claim and received communication within less than 24 hours. The technician diagnosed the problem a couple of days later, had to order parts, and came back out to replace them. Both repairmen were courteous.

Always a great company to work with. Response is excellent and customer service is exceptional.

Great warranty service! Repair was done the next available week day. Original vendor was not available. They switched to another warranty vendor available, because the time frame the service was done within a day from the day of the order!

My A/C unit broke. I called Choice and a Rep quickly answered the phone and by that same afternoon a technician was at my house. My claim was resolved in 48 hours and I could not have asked for better service. Thank you!

Bennett & Sons & Robert did a great job. Had to replace a condenser fan motor. Rest of systems checked out OK. Thoroughly satisfied...

The repairman found problem very quickly. Ordered parts and will install as soon as they come in. Very courteous and knowledgeable. I like that kind of service. Would highly recommend Choice warranty.

Called Choice Home Warranty about smoke coming out of my washer on Saturday evening and on Monday afternoon the repair company arrived. They seemed to be extremely knowledgeable, courteous and efficient. They ordered a part for me after getting authorization from Choice Home Warranty and I awaiting installation of this part. I was told it would be within a few days, so I am hoping for a good outcome on my first experience with Choice Home Warranty.

The first time I had called on this problem was originally called about back on May 21, 2015. It had been assigned to ERL Electric, an authorized CHW Technician. This person came and left. Of the three appliances he "attempted" to fix on that day, a total of "one" was actually repaired correctly, and that was my Washing Machine -- which I do not even think he did much with that---when I was showing him the problem with it, it seemed to be okay. The call, this time, was for my refrigerator and was the 2nd time for the same problem - as mentioned, the first Tech. was horrible and unprofessional, in my opinion.

Repair was done quickly and accurately. The only comment at all was the repair person had to spend a lot of time on hold waiting for approval from Choice to do the repair. That was not really a negative but the only thing that could have been better. Thanks.

Excellent job, on time and professional. I would recommend Choice Home to everyone.

The motor to my pool pump was overheating and shutting off. My case was assigned and there was a technician to my house within 48 hours and he replaced the motor on the spot. He was not very educated with getting the pump primed and working again but I knew how to handle that. Overall good experience.

We used our Choice warranty service for the first time. Our air conditioner stopped working properly on a Saturday morning. The repairman came the first thing Monday morning as scheduled. The repair was completed quickly and efficiently. The repairman was courteous and knowledgeable. We were pleased with the service and are confident that Choice will continue to provide us with good service. Since this was our first service, we did have any charge.

I called over the holiday weekend because my air conditioning unit went out. Unfortunately, I was not able to get immediate assistance because of the holiday. However, when the service person called he made an appointment with me within 24 hours. My A/C is up and running and I am now cooler in Arizona.

Tech came out. Order a part that would take a couple of days. But after a week, no one has returned phone calls.

From start to finish, service was quick, communication was excellent. I received emails at every step of the process; received claim, assigned to technician, scheduling, follow-up. Technician was quick with diagnosis and had the part available.

Great service. Great repairman. Very smart about what he was fixing. Great service.

The tech as well qualified, courteous, efficient and polite.

Experience was good. Good technician.

My air conditioner went out. I was assigned a contractor right away. CHW approved the work really fast. I'm glad that I chose this company.

Got here a little late because of flat tire. When got here worked efficiently and finished repair quickly.

Thank you for the courtesy of your staff. It makes a difference when people treat you with respect when a problem arises. Keep up the good work.

Choice Home Warranty took immediate action after we contacted them with our problem. On the second day we were contacted by assigned service co. and was given an appointment for the next day. The men that came to our home were very courteous and very professional.

The service company called me immediately to schedule a time to make the repairs, they were on time and did an excellent job in a very short time. The technician was very pleasant, professional in dress and manner and I would definitely recommend this company to anyone with the same type of required service.

At first the tech said he didn't think he would be able to make it and I told him I would be home and was not going anywhere. He told me to turn the unit off so I did. At 7:30 I didn't think he was going to make it. It was pouring down rain and I needed to get something out of my car. Opened my garage door and there he was with an umbrella over his head working on my AC. Fifteen minutes later he was done! I have worked with many Warranty companies... None this great! I've sold Real Estate for 31 years and always encourage my clients to get a warranty at closing. I refer Choice Home Warranty to all of my Clients from now on!!! Love you guys!

Choice Home Warranty was very quick in reaching out to us once we submitted a claim. They were quick to address an unforeseen scheduling challenge and worked with our schedule. The technician was in and out of our house within 20 minutes with no hassles at all.

I had to file a claim for my washing machine, which started smoking and had a burning smell. Choice was quick to send out a tech to look at my problem. My washer could not be fixed, so Choice is providing a check for replacement. I am very happy with the outcome because I would not be able to replace the washer without help. Great customer service and problem was resolved in less than a week.

I called them for the first and only time. They sent an air conditioning tech and he said I needed to replace the air handler motor. CHOICE told him they would not pay for it. He then told me if I wanted it fixed I would have to pay him $450 in addition to the $60 contractual service call. I then cancelled my contract as I told them they are liars and cheaters and the whole thing is a scam; which it very definitely is.

Board was ordered Friday and today (9/15/15) is being installed.

I was very pleased for the service on my 5-year-old washer. The tech was very kind and he knows what he is doing. A new pump had to be installed. I recently switched to Choice Home Warranty and find their service very acceptable.

I had issues with my garbage disposal. I submitted my claim on a Saturday morning around 7:15 online and by 10:30 am I had the # of the plumbing company to schedule an appointment. They were out on Monday and fixed my problem. Choice Home Warranty called me on Monday to make sure I had an appointment and was being taken care of. Love this company.

The technician was fast and great in repair the leak! Amazing.

Happy with the one day response. Called CHW and the plumber was out the next day and fixed the plumbing problem.

They have no communication skills whatsoever. I went days without water. Not a good way to do business.

Do not be a vendor for this company. They change the pay, don't pay, and won't cover a damn thing. Angry would not cover the feelings I have for them.

My washer did not work, the technician diagnosed that the cost to repair it is more than purchasing a new one. CH decided to send me a replacement check. I'm very appreciative! But need to wait 30 days to get the check (one star was taken off).

The representative from Choice was very polite and was able to contact the company in regards to my equipment order and was able to get right back to me within 30 mins with the information, when the company didn't. I was really impressed with her professionalism and expertise. Happy customer.

AC went out on a Thursday. 95 degrees in West Texas. Called Choice Warranty, talked to an associate and started the claim. By that afternoon I had an appointment for the next morning. The service technician was on time, courteous and got the AC fixed in less than an hour. I am extremely happy with the service I received. It is a great comfort to know I have Choice when I need them. No AC in the summer in Texas is not fun.

Choice Home Warranty has been great! This has been such a great experience since day I went online and submitted a request to have my air conditioner looked at. The very next day I had someone call to verify the best time that would work for me to have it inspectioned. My air conditioner was fixed and looked at in a timely manner. Great service!!!

Icon Mechanical did an excellent job on fixing the igniter.

We were very satisfied with Mr ** work. It took 2 days, but this happen on a weekend and he was unable to get parts until Monday. Choice Warranty took my order very promptly and had a service company contact me right away.

I had the other Home warranty and initially it started out fine. However, it seems the following year the service fee increased, service got less than good and more items seemed not to be covered. I even experienced a situation where one of the service technicians tried to get me to pay him when the warranty company was suppose to pay. I called back and he was fired because the company had received similar reports. I switched to Choice because the service fee is by far lower and the service vendors have been great.

STAY AWAY FROM CHOICE HOME WARRANTY. I purchased 3 home warranty programs from Choice Home Warranty about 2 months ago. Friday, we called for AC Technician for repairs. He showed up on Sunday afternoon and charged extra $150.00 service call for weekend service, which nobody mention about this charge whatsoever. NOT DURING I SIGNED UP NOR DURING SERVICE CALL. I was with Service America for 3 years. They did not ever charge for service call for work done on Sunday.

Woke up on Saturday without hot water. Checked the tank and it was leaking. I called the repair service, they instructed me to and was told they do not pay overtime to their providers for Saturday, Sunday or holiday services. Therefore I have been without water since. When I enrolled in the plan I was not told this. Also, after being without water 2 days, the repairman shows and tells me they will not cover the tank. They cover parts only for water tanks and due to the fact the inside container was leaking, that is not covered. I must of overlooked this when I read the policy and I think it is terrible business practice. 99% of the time when a water tank goes it is because it needs replaced and not repaired!

I have dealt with warranty companies before but I am finding CHW a much better experience. From submitting my initial claim to completing the repair, Service was prompt complete and the technicians made sure all was right before departing. On both occasions requiring service, the technicians were professional and took the extra time necessary to ensure all was working properly.

DO NOT BUY FROM CHW! Heat pump not working in very cold snap of Jan '15. CHW didn't have technician until 2 weeks later. Technician says compressor is out, takes another week before second technician gets out and confirms compressor is problem, both estimate $1200-1500 to replace. CHW looks at compressor age of 14 years and says it is "too new" and early failure represents a "pre-existing condition." Apparently 18 years is the old enough to fail age, so I am left with a manufacturer's warranty that ended at 10 years, and an apparently meaningless homeowner's warranty purchased specifically for this contingency while we are working at a hospital in Africa and have a house sitter paying minimal rent due to her job situation. Appealed through their claims process, which took another 3-4 weeks to get a final "NO" and then no further communication from the company.

Great customer service. Highly recommend the service.

The representative from CHW was very helpful. The serviceman was prompt and had the part on his truck and ready to put in. Excellent.

The refrigerator was making intermittent noise that became consistent over a week's time. The refrigerator continued to be operational (cooling and freezing appropriately). The service technician diagnosed and identified the problem as the (defrost timer), however advised that it could not be replaced until it goes out permanently and if he goes within 30 days, there will be no additional service charge fee, but if it goes after the 30 days, then the fee applies. That seems a bit ridiculous in that the refrigerator is obviously problematic.

We have two central air conditioning units on our house and neither is working properly. For whatever reason, be the fact the units are 21 years old, the A coils were added when the house was built and the technicians have great difficulty accessing them, or the contractors are told not to recommend replacements, we are having great difficulty getting replacement units. We had AHS for several years prior to switching to CHW, but now we are regretting ever having a home warranty at all.

Been very happy with the service. This is my second year. Highly recommend.

I chose Choice Home Warranty. Gave them a call for the first time. They sent out a appliance repairman to fix the washer. We made an appointment with him. He showed up on time. Fixed it the first time. I'm very impressed.

I had a plumbing problem and was very pleased with the plumber, Victor, who came to my place. He checked all over the water sources in the house, quickly solved the problem. He was very polite and efficient.

The service technician arrived on time, introduced himself. He was very polite and courteous and repaired the problem in a timely manner.

Having a hard time getting someone to fix my water softener. This will be the second or third time reporting it and to date no one will come to my house. It's been over a year now and the best answer I can get is "it's cheaper to replace than it is to fix" and Home Choice won't replace without a tech coming to my house. It's the catch 22 that I'm stuck in and not happy about.

After 2 months of arduous difficulties with a competitive company, I signed on with CHW. I am happy to report their service is excellent from customer service, to vendors contact, to respecting online privacy, to keeping me as a customer. I finally feel relief! Keep up the good work.

We have had two warranty calls to date, an A/C and dishwasher problem. The A/C was fixed within 48 hours. Choice replaced my dishwasher within days with a new one that they delivered and installed as well. We chose Choice because we wanted the best warranty company. We now strongly recommend Choice Home Warranty. They are very accommodating and easy to work with.

Had problem with freezer. Appointment made right away. Jon very professional and excellent at repair and order parts.

The best in their field by far - from their CS personnel to their service techs!!! Only wish I had switched to them years ago.

The technician came on time, very quick to diagnose the problem, and repaired it right away. We are very happy with the whole experience and would recommend Choice Home Warranty any time.

Sink would not drain properly.

Was pleased with the service on the dryer, even though it was too expensive to repair. I thought the buyout price was fair. I would and have recommended Choice to my family and friends. The repair tech Tron from Casual Appliance was on time, efficient and very polite.

Great job. Local merchant was very nice.

Repair technician was prompt, courteous and knowledgeable. We also appreciated that he was early.

Must have done a good job because the renter has not called back to complain!

Washing Machine repair - Completed request for repair to satisfaction.

I came home from a trip to find my AC not working and it was 105 outside. I called Choice the first thing the next morning. They had a service person contacting me immediately and after I contacted the repair company they were at my door within an hour. They were professional and had my AC unit working correctly before the dinner hour. I'm a happy camper.

Once call was made service was done in a professional manner and I was very satisfied.

I was very pleased with the service I received. I was also happy that all of my items that needed to repaired were covered.

Clearly everyone who has written a positive comment about Choice Home Warranty either does not exist or they were paid to provide a fathom compliment. If you look at the banner at the top, it mentions that CHW actually pays to be a part of this consumer review program! From Top to bottom, well actually Bottom to middle because they never let you get to the top, it is the single most horrible customer service experience of my life. However, this is the beginning of my crusade to get my daughter's claim reconsidered and honored.

Leaking toilet - Excellent, professional service.