Choice Home Warranty Reviews

My tenants called with a heating issue and I called CHW, and they had a technician calling my tenant the next day to set up an appt. My tenant said they were very thorough and respectful. Job well done.

My water heater broke. One phone call and it was taken care of. Great job.

The door has been repaired and I am happy!

Contacted Choice about problem with the fan motor in my heat pump. I was running on emergency heat and we had an approaching snow storm. Choice contacted Epic Heating and Air and a repairman came out the next working day. He diagnosed the problem and sent a technician out the following day with a replacement fan motor. The system is working fine and we are held up here because of the snow, but we have heat. I am a real estate agent and I just purchased a policy for a closing I have next week. I switched it from the company mentioned in the contract. Choice Warranty has better coverage for the money.

These guys are great, fastest service I have ever received from a home warranty company. I would recommend them to anyone looking for a home warranty service.

Choice Warranty had a technician contact me within 24 hours of my claim. The technician was able to schedule me an appointment the very next day. He was professional and knowledgeable.

The men that came out were very knowledgeable about this service. They were well mannered. They checked out problem then decided how to fix it which they did in timely manner. Used this company before. Well pleased.

A wonderful technician from Proton Heating and Cooling. He kept time and did a very good job. Thank you.

Scheduling repair was straightforward and happened in a timely manner. Contractor was unable to repair item. I contacted Choice about the incident that left my problem unresolved and they were willing to compensate me for the trouble and subsequent proper repair. I thought this was an excellent resolution.

Plumbing problems (2). Service provider was here the next day and promptly fixed both of my problems... outstanding!!!

Called in for repair of gas stove. Technician was out within 24 hours. Excellent service. Part was ordered and received within a few days.

Reported the refrigerator as faulty. Three days later the technician arrived and claimed he did not have the tools to perform the repair. Two days later I was called by Choice to say that the refrigerator would be replaced as the technician recommended this. Paid the money and was told that it would be replaced 3 to 5 days from then. (27 Jan) I am still waiting for this replacement refrigerator many calls later. The blame is always sent to the supplier who I am told is Home Depot. Not acceptable.

Technicians are unprofessional and rude. Needed plumbing services and had to go out of network because the two technicians that were assigned did not return the claim call. One was rude and would not take my number. The other tech took two days. I called to cancelled my contract and the sales rep was very rude and disrespectful. Very poor customer service.

Excellent service, diagnosed problem quickly. Very courteous.

My appliances are much loved classics from the '80s. I was afraid they were too old to be fixed but now they are working as good as new. Thanks so much!!

Quick and easy. Unlike other companies try to find reasons to not pay

CHW provides excellent service and they follow up to make sure that service has been provided and things are taken care of. Also they send excellent personnel to resolve the repair the issues who can speak English. I am very happy with CHW services and would recommend to my friends and family members.

The service provided by the contractor was excellent. Due to a house construction idiosyncrasy, the contractor had to request special permission to 'snake' the drain from the roof. Approval was granted and within minutes the drain was clear. Thanks for the extra effort to resolve problem with superb efficiency.

Setting up the appointment was painless. The repair was approved and performed within 1 hour of diagnostics.

Service and response time exceeded my expectations. My microwave could not be fixed and the settlement was better than I thought. The only negative is the processing time of 30 days to receive the money.

I called for a plumbing issue and had an appointment scheduled with the plumber within 2 hours for arrival the next morning. The problem was resolved quickly and professionally.

When we placed our claim for washer repair, Choice Home responded within the time we had been told, and the Service company, Lightnbolt Appliance responded almost immediately to set up an appointment time for the service technician to come. The service tech, Boyd, was timely, courteous, and efficient. He made some adjustments so that we could use the machine until he could secure the part to repair it. When the part came in, we were called and appointment scheduled. Again, Boyd was timely and efficient and very courteous. We are extremely pleased with this experience with Choice Home.

The technician was very good. He explained everything he was doing and he gave really good tips regarding the maintenance regarding my washing machine. He was very knowledgeable and I appreciate him taking the time out to explain things I had no clue about.

Service was fantastic from the time I placed the call until the service repair was complete. The techs that came to my house were very professional and courteous and completed the job quickly. I was extremely happy with the service as always. There was even a follow-up call to make sure everything was taken care of in a timely manner.

Repair - Service was fast and great.

Let me just say, I wish every experience was this easy. My fridge was not cooling properly. I called Choice, they set me up with Certified Appliances. The technicians were going to come out the same day, but I had to work, so they came out early the next day. They replaced a part, and everything's good! Thank you.

I was very pleased with CHW. Their response time was immediate. I was assigned a company within a few hours of my service request. The company was available the same day of my service request. The work gave excellent customer service. He was thorough and knowledgeable. He answered all my questions. I would recommend CHW to friends and family.

Fast response. Repairmen were proficient and thorough.

The supervisor I spoke with was kind and more than willing to listen to me and my concerns. The concerns stemmed from a misunderstanding on the part of the representative I spoke with first. It is all cleared up now, and I believe I chose the right company to insure my home appliances.

The Aesthetic Repairs, Bryce ** had to order a part to fix the washer... after the part, the job was completed. It didn't take Choice Home Warranty long to get the job done!!! I will recommend you to my family and friends.

The company you chose to come out to our home was first class. They were extremely educated on how everything works on our pool and equipment. There happened to be NO leak therefore we only owed our $45.00 service fee. But we liked Chris so much we ended up hiring him. Tuesday he started to take care of our pool on a weekly basis and this is what he found: He stated, "the filter element needs replaced. This needs to happen asap. I can either provide one for you between $89.99-$99.99. I will have to get a price from my supplier, or you can order it from Amazon and have it shipped to my house."

I was very pleased with the service that was provided. The technician was patient and explained everything to keep me informed. I really appreciated it. I would definitely recommend this service to others.

I had two consecutive urgent issues with the heating in a home we are renting out, and Choice promptly sent a technician who quickly diagnosed and fixed the problems, for only the $45 fee. I was pleasantly surprised at how smoothly this went both times. Thanks!

Called on a Saturday afternoon because the fan in my heater was running non-stop even when the heater was not on. I spoke to a Customer Service Rep, she asked 3 basic questions and within 5 minutes she gave me the name of the company that would be calling me for repairs, the phone # and business location. She also let me know that if I did not hear from them within an hour, then I could reach out to them myself. The CSR was very nice, attentive and explained the process thoroughly, since this was my first calling in claim with Choice Warranty, I really appreciated it.

This is the second claim I've had with Choice. Both times Choice responded immediately after I contacted them. Also, both service calls were completed immediately. I'm so excited to find a business that operates the way business should be done. I was with another home warranty company for 10+ years. With them I had to practically beg to get service. One issue too almost a year to repair a toilet. The best thing I've ever done was to switch to Choice! Hallelujah!

I greatly appreciated the prompt attention that was given to my issue. My clothing dryer would not power on. I made my claim online with Choice HW and was immediately sent a response via email, followed by a telephone call from the local contractor who would assist me. The contractor was at my home in just a couple of hours and repaired my issue. Thank you.

This company is a complete scam. Creative and deceptive. I have NEVER been treated so rudely in my life. Everyone was nice when the claim was opened. Just after it was a debate every day. Just to let everyone know, they left one of their policy own holders in 7 degrees with no heat for more than a week. First time writing a review ever in my life. I just took the time to give everyone a heads up to just turn and walk away from this horrible company.

CHW did a very good job handling my dishwasher issue. I called and there was a service tech that afternoon! They ordered the part needed and this issue will be done in a few days. I had left CHW for awhile because I thought I could not afford it. I now know, l can not afford not to have it!

The plumbers recommended by you - Atlantic Drinking Water Systems - Joel ** and his daughter, also a plumber, arrived at the appointed time. They examined the waste disposal in my kitchen sink and after working on it for a few minutes, they had it working again. It had been dead for over two months! The plumbers were very patient and concerned about the problem and very happy that they were able to fix it so quickly and easily. I could not be more impressed than I am with these two plumbers and would be happy to recommend them to everyone. So thank you to Choice Home Warranty. I am very glad to have a contract with you.

I would highly recommend Choice Home Warranty to all my friends, family, real estate agent & strangers! Never did I imagine I would need them so soon after purchasing our policy. They were on the ball with getting someone out as soon as possible and solving the problem. Our biggest fear of purchasing a home warranty was the negative feedback from friends who had a home warranty and had headaches with getting people out to do the job correct. So needless-to-say when I had to call them I was a bit worried with how it would turn out. Well they did an excellent job and so far so good.

Choice was quick to get a service person to check my heating unit. The repairman was very courteous and completed the repair in a short time. The unit worked fine afterwards. Choice and the repair person did an excellent job.

Air Conditioner problem - Not operating properly, resolved. Very pleased with Choice and Bennett & Sons solving the problem.

Great Service! Called and got immediate calls and emails. Plumber was great, used booties to prevent dirt in house, and installed new disposal. GREAT JOB!

The technician was very respectful and explained what he was doing before he did it.

My water heater stopped working. The pilot light would not stay lit. I submitted a claim and was assigned a technician. I had to call the technician myself to schedule an appointment. After scheduling a day and time, the technician came out and diagnosed the issue. He sent the information to Choice and they denied the claim, stating since the water heater was still under the manufacture's warranty, they would not be able to cover the claim. So, I had to call Whirlpool to get the part myself. So once I received the part, I contact Choice again for them to send someone out to put the part on, (mind you have been without HOT water) and was informed they would not cover that as well. WHAT AM I PAYING MONTHLY FOR? I am beyond annoyed at the whole process that I am taking my business elsewhere.

This was our first time using our new warranty program. We were leery to say the least having never had a program like this... It was so painless. I called in and was connected in less than a minute. The whole thing was done in less than 3 minutes. The technician called back in 10 minutes and within less than 24 hours, the heat pump was fixed and running again. We were VERY impressed!!! It was a great experience.

The 2 techs were very nice, pleasant and professional. A/C Tech Services, LLC. Quick resolution to problem. Very happy with service call.

This guy was very polite and professional looking. I have this door worked on before and no one else has been able to fix the problem. He did a great job and I felt very comfortable with him at my house. I would call him again and would recommend his service.

Replaced the garbage disposal. Very timely appointment. Friendly serviceman. Introduced himself with an identification card.

Big Box Plumbing did a timely and excellent job repairing my Hot Water Heater. Very friendly and cleaned up after he was done. Offered his phone number if any problems continued. Thank you.

From the moment I contacted CHW I was helped quickly and efficiently. The technician arrived 2 days later. My appliance was judged to not be repairable and I received a call from CHW to let me know that I would be receiving a check within 30 days. Although this is not the outcome I would have chosen, I understand the CHW position. Thank you.

At first, the wrong repair person was sent out but after the information got into the right hands, a technician was sent out and the repairs were done within 20 minutes. My oven works perfectly and I am a happy camper!! I have told a lot of my friends about Choice Home Warranty and a couple of them are getting the service. I'm glad I listened to my friend's recommendation. Before, I had warranty service with another company charging $300+ for just one appliance. Paying $58 for ALL my appliances plus my coverage for my hot tub can't be beat!!

My heating unit started making a horrible noise. As soon as I heard it I turned it off (with evenings in the 20s and 30s) and called in a claim. The repair company called the next day, but couldn't come out for almost 2 weeks so I went without heat. I emailed Choice in the claims area, asking for another company that could come out sooner as I had 2 kids who were cold, and I received no response.

Claims response was prompt to dishwasher not working correctly. Once the correct diagnosis was made, there was not out of pocket expense except for my $45 per call charge. Highly recommended home warranty service.

The plastic back plate that controls the oven caved in. Turns out that the plastic clips behind the plate broke. 1 Step Appliance Service diagnosed this problem over the phone and got the replacement parts quickly and fixed the problem promptly.

I called and they got NO more monkey business to do my repair. Called and set appt. to fit my sch.; which was nice. Called when they were on their way. The service man was nice, polite. He found the problem and fixed it. Had a pin hole in my copper pipe outside blew all the Freon out. It good to go now and YOU SHOULD CALL CHOICE FOR YOUR REPAIR...

I am so pleased with the customer service of both Choice Home Warranty and their contracted professionals. I have heard other people talk about their home warranty company and have not had good experiences. We have a Choice Home Warranty on both of our properties and have been very happy with each call that we have had to make. Having a home warranty brings peace of mind but pairing it with good customer service is priceless.

Choice's website allows for quick and easy claims. The issue was reassigned through the website and Fifth Season was able to repair the unit during their initial service call. Thank you.

My account number is **. I used Choice three times this year and all my experiences has been great! Claiming online or thru a phone call is so easy and Choice will assign a company depending on the claim to get it fix. So far, all 3 contractors were great and on time. I highly recommend Choice to anyone looking for a home insurance company.

The plumber came first thing the next morning after our call and fixed the two leaks we had quickly and professionally. Choice HW was very responsive to our call and ensured that the problem got fixed in a timely manner. I would recommend this company and the plumber who performed the work in our house.

Our thermostat went out on Sunday. I called and opened a ticket Monday morning. The house was 52. I called back, they contacted the repair company and gave me the info to call them. The repair company was there by 9:30am and got us heat. Everyone involved was wonderful.

We had issues with our air conditioning unit over the holidays. We called Choice Home Warranty and they had someone out the next day to repair the unit. Very easy, very professional.

I was really pleased with the respond time and the service that was rendered. I have been an account holder for about 4 months and this was my first experience as to submitting a claim. And I must say that I am proud to be a part of Choice Home Warranty. I have had other home warranties in the past and that haven't been so great. I certainly hope that your quality of service continue to make me proud. I have already recommend you guys to several of my co-workers and one of them have already signed up, and she seems to be pleased as well. Keep up the good work!!

I had a problem with my pipes banging in the wall. The service call was easy to make and I received prompt action from the plumber I was referred to and an explanation of what was causing my problem. There was nothing that could be done at this time since the pipes were not making the noise when the plumber arrived to check it. He advised to call back if it occurred again. He also explained what he thought was causing it and what action could be taken if it happened again.

The gentleman was here as promised and replaced the fluorescent lights as needed. Very knowledgeable and pleasant. The only thing I noticed different was that I did not get an invoice for the work done. I was satisfied with the work done.

The day I called to have my furnace looked at, someone was at my door the very next day, kind and very professional. l am very pleased with Choice Home Warranty.

Broken ac. Call at 10:30 Friday morning. By 5 that afternoon someone was out analyzing the problem and ordering the parts.

Called about my furnace being out, had someone out the next day. They did a fast, great job and have not had any more problems. Very pleased.

We have had several home warranty companies over the past 15 years. Some are ok. Choice Home Warranty is the absolute worst by far. They will not cover anything due to some technicality. When you fight with them and they do agree to pay something, they pay only a fraction of the cost. They frequently the profitability of your policy... you pay this each month and we have paid out that. Their sales people will tell you anything to get you to sign a policy and their support staff are consistently rude. DO NOT USE CHOICE HOME WARRANTY!

The Top Notch agent was able to solve our electrical issue with our breaker.

My service was excellent. I call for service one day and my service was done the next day. The technician was outstanding and polite. He knew what he was doing. Thank you.

My heater was not working, filed a claim online on a Wednesday evening. No responses until I have to call 8 hours later, a representative is then assigned. I have to sign onto their website to see who "I" am supposed to contact. That's all great - he comes out, fixes my heater and leaves. It worked for one day... It is now the weekend. Funny thing - their contract is only good for M-F (9-5) malfunctions. But you are not aware of this until you get the contract. I go online to reply again...no heat. I do not get a response until I again have to call 7 hours later. "Sorry we don't send out for emergencies...i.e.: weekend fixes." The supervisor thought he did a great job answering my questions. Sorry but "Customer Service" is about more than just answering question... How about some actual SERVICE?! Not sure why I am paying all this $$ for this warranty service? Honestly I would be better off looking in the phone book for help... No warranty needed.

We had a plumbing problem in our basement toilet that caused a stoppage to our sewer pump. CHW was very helpful and helped us fix the problem. Highly recommend to insure your house with them. Have warranties in 2 house with them.

The service was very fast contacting me to set up appointment. The service person was on time and knew what he was doing. He was a very nice person to deal with and answered my questions. Will tell everyone I know about your company.

Bob from Do It All was so professional. He made sure the issue was fixed and cleaned up any mess made to fix the problem. He really cared about his job, us, and my home, and made absolutely sure problem was fixed before leaving.

Great company to work with. We have had several different claims and every time Choice sends someone out they are so helpful. We have had different warranty companies and by far Choice has been the most efficient and helpful company. Would highly recommend to my family and friends. We will be renewing our contract next year.

About 2-years ago I requested someone to look at my Heat Pump because the AC service technician found that the heat exchanger had holes in it and was unsafe. I reported the claim. I was then told that my policy didn't cover that part. After a discussion with a manager I was told that I could cancel my policy and get my money refunded, minus any previous work completed. To date I have not received any refund and after several phone calls and attempts to speak with a representative no one has had the professionalism to return my call. I paid $987.00 up front thinking I would have peace of mind on home repairs. Not with this company. I retired and on a fixed income. This is a lot of money spent from my savings. Consideration in this matter would be greatly appreciated.

Responded in a timely manner, next day service and customer care were very polite. Fixed my washer - was very happy with the service. Tech seemed liked he was very knowledgeable with his work. Would recommend Choice Home Warranty to anyone. Thanks a million.

This company is big fraud. Send technicians to your home, collect $60 service fee & tell you it's not covered, & give you any reason. I call for fix water heater, technicians came, spend 2 min says it's not covered and ask give $300.00. I can fix it privately & told this warranty company never pay to us, therefore we do it privately. PLEASE DON'T BUY HOME WARRANTY FROM Choice Home Warranty. YOU WILL LOSE ALL YOUR MONEY, WILL GET NOTHING. There is already lawsuit file from state for frauds. Check BBB website.

Very prompt. Plumber repaired toilet, rebuilt tub and shower diverter. He was very polite and helpful. Clean and neat in appearance. Very efficient.

The first serviceman you had me contact did not work out for me... The 2nd was Ralph Messina Appliance co. He was on time. Contacted me right away, came over and looked at dryer and was very professional. You should try to use him in Phila. area whenever you can.

Very pleased with our service call today. Thank you!

I am thoroughly happy with my home warranty. Every time I have had questions they have quickly helped me get clear answers. When I was in a crisis situation recently with my heater they worked quickly with a company in my area to get the problem fixed. I would recommend Choice Home Warranty to anyone.

Everything was very satisfactory. They came and fix problem right away and choice contacted all parties and everything went smoothly.

The extreme cold lately must have taken an effect on furnace. It stopped working. Someone did come out and fixed it. Now we are back in business with heat. From my understanding, it took several calls and a 2-yr that brought help. That was a bit disturbing. The technician came out. He was efficient, knowledgeable, and quickly recognized the problem and took care of the issue.

Our washing machine quit working giving message "A problem was detected with this unit". All buttons were dead. CHW responded quickly getting it looked at. It was determined they the motherboard was bad and although it could probably be fixed, CHW thought it would probably continue to break down so they gave cash to purchase a new machine. This was a great solution to the problem.

Well again Choice Home Warranty came through big time. Called the night it stopped working and they had a great and friendly repairman from HG appliance repair fix it in 10 minutes. Running better than ever and hotter than before. Very satisfied and would highly recommend them. Let me just say every problem I ever had has been repaired promptly and the companies have been great as well. Thank god for choice. I recommend them all the time. Thank you.

OUTSTANDING service from Choice's technician Jeff. I'm very satisfied with choosing Choice!

Today was the first time I called in with Choice and the experience was much more pleasant than with my previous warranty company. I love the coverage Choice offers as well as the deductible being so affordable. I have a second warranty on one of my rental properties and am considering covering my other properties. Lucky for me, you're giving away iPads which could possibly help sway my decision.

We had an unusual claim because we had previously been covered by another warranty company and hadn't put in a claim for a problem with our washer, not realizing it was quite serious. Once coverage started with Choice, the problem quickly worsened to the point of not being able to use our machine. When the service rep came to assess the problem, it was determined that it couldn't be covered under Choice because the problem had been ongoing. After explaining we were always under a home warranty and truly didn't realize the extent of the problem, Choice was willing to give us a fair allowance towards a new washer.

I get a quick response every time I call and have an issue. Everyone is courteous and follow-up with emails. Communication is awesome.

The worker's name was Charles. He was very respectful and pleasant. The dryer was not coming on or off and not heating up. He found the problem and repaired it and it is working fine. I don't have one hundred words to print, but as I said the service was great. I am glad I signed with you after six months of deciding. Don't let me down. Thank you for your service.

I wrote a work order request on Thursday, January 29 at around 11:30 AM. By about 12:30, Choice had already called me with the assigned company and by 1:00 the company had called to tell me that they would be there in a couple of hours. By 4:00, our plumbing issues were resolved. I love having this warranty. It has come in handy on multiple occasions. Thanks Choice Home Warranty!

I have done business with other warranty companies in the past, finding myself on the less favorable end of the stick any time I needed work done (what a rip off the other companies are). When calling CHOICE for repair to my Refrigerator, the claim went very smooth and tech came to repair in a timely fashion. Due to the part needed for the repair being so expensive, CHOICE is sending me a check for $500.00 to replace my old refrigerator! I'm VERY pleased with this company and HIGHLY RECOMMEND!!!!!

Repair was done in a professional and a timely manner. Technician was friendly and professional in servicing our Roper washing machine.

We moved into our new home late fall 2015 and everything seemed perfect until we had this issue of garage door opener stopped working. Just a gave a call to Choice and they had taken care of everything from assigning a service technician right away and approving the claim for replacement of the door opener. I am very happy for purchasing the Choice Home Extended Warranty and would definitely recommend to others.

I came home on a Thursday evening from work to find that my house was freezing! I turned the heat up and discovered it was blowing cold air. I called Choice Warranty to report it and it was only a few minutes before I was contacted by a repairman. I was leaving to go out of town early the next morning, so he told me to contact him when I returned home and he would schedule a time to come look at it.

Serviced by Beard construction. Did change new thermometer only. Got paid $45.

The Sears technician is very knowledgable.

I recently switched to CHOICE Home Warranty and I'm happy I did! They have an excellent network of providers and were superb at checking in on the progress of my claim. I feel they were fair and easy to work with. I would recommend them to anyone looking for a home warranty.

I am so pleased I chose Choice Home Warranty as my home protection plan! Two days before Christmas I set my oven to clean, and when it was completed the door would not open. I contacted CHW immediately and they referred me to Young's Appliance Repair. The technician did everything humanly possible to repair the stove, to no avail. He called CHW on the spot to let them know the stove could not be repaired. He was on time, professional and CHW was on point with helping me replace my appliance. Outstanding service all around! Thank God for Choice Home Warranty!

Customer Service Representative was very helpful and professional. The service company and their technician that responded were both easy to work with. Their can do attitude and work performance were outstanding. I will use them again and will recommend them to anyone.

I filed a claim late at night and the very next day the technicians arrived, evaluated my unit and determined it was a faulty thermostat. They installed a new thermostat and it worked great. Less than 24-hour turnaround. Professional and courteous in every aspect.

Excellent customer service, prompt courteous service providers, timely follow up. More than I expected out of a home warranty company! I would recommend to my friends and family.

Excellent customer service, prompt, courteous service providers, timely follow up. More than I expected out of a home warranty company! I would recommend to my friends and family.

I have had Choice Home Warranty for 2 years now and have made 2 service calls. Each time I placed my ticket online and within a few hours I received a call with the phone number call. They were prompt and professional and I am very satisfied with their work.

The service men were knowledgeable about the problem and corrected the problem in reasonable time.

Garage Door Opener Repair - The technician was on time, courteous, and knowledgeable. Fixed and was gone in no time.

Stove not working. I got same day service on my repair. The repairman did an excellent job.

All of our plumbing was backed up and we had overnight guests. Stellar put us on the schedule for the same day service, so we wouldn't be without plumbing overnight. We were all very grateful to Stellar Plumbing for fixing our problem in the same day.

Both our washer and dryer broke within a week of each other. Our co-pay was $45.00 and both appliances are now working better than new. The repair guys were so nice and showed up on time. It did take about a week to get parts to finish the job but once they were delivered to my door, the repair went very quickly.

Opened my refrigerator, saw the light but felt no cold air. I remembered that I had purchased a CHW contract and gave them a call. Prompt referral was given to Coleman Services. I discovered online that the worse-case scenario would result in 4 times the original cost. A complete check detected something less serious than the compressor; part was ordered. The technician informed me of late arrival of the part. Once in, the installation was completed. Signed, an extremely satisfied warranty holder.

I received outstanding service on all levels and no hidden fees to provide solutions to your issues.

I have had nothing but bad experiences with Choice at every turn. I filed a claim for a faulty HVAC compressor last week, which failed in the midst of DC's Snowzilla winter storm. Firstly, the initial service provider did not make contact with me or respond to my phone calls. After four days, Choice Home Warranty finally responded to my email concern, at which point they dispatched a new service provider. The new service provider did not return my phone call to set up an appointment time and neglected to answer the phone for days.

This past weekend both my dryer and dishwasher broke. I called Choice and they sent me Howard from Flawless and he was wonderful, he explained the whole process and step by step of what he was doing. He was helpful and very respectful. We are very happy with the service provide to us by your company and Flawless. Thank you.

This tech went above and beyond to find the problem. Great customer service to resolve a tough problem because it was intermittent. Thank you!!

Right before Christmas 2016, on a weekend, my washing machine completely died. CHOICE selected a reputable company, whose service technicians came out the next day to inspect the washing machine. After looking over the unit, the technicians talked with CHOICE, which decided the value of the machine was not worth the repair cost. As a result, CHOICE offered us $300 towards a new washing machine. Even though the $300 did not cover the new washing machine, it was certainly very helpful. Plus, the check from CHOICE arrived within 30 days as promised.

They were very professional. Laid down tarps so they were not walking all over my floors, tracking snow and whatever else in the house. I am very pleased with the work.

Our washer broke and we called Choice Home Warranty. They responded and sent out a repair guy from Sears. The customer service rep with Choice was very nice. The service guy attempted to fix our washer but was unable to. He contacted Choice Home Warranty while he was at my house and said that it would cost more to fix than to replace.

I had a rough start with this claim as they provided me with a service that didn't work with Choice Watson Electrical (very rude people) so it took me 2 days to get it straightened out and put in contact with someone else. Once that happened I made an apt on Fri for yesterday and they came out and were very courteous and professional. They had a new one put in in no time. I was very happy with their service. Customer Service with Choice was helpful and professional.

Called Choice Home Warranty on a Sunday. Spoke with a great customer service agent and had my home warranty service booked with minimal fuss. The service technician called the next day and arranged a mutually agreeable time, which they confirmed and were on time for. The service company were professional, knowledgeable and thorough in their service. For my first use of the home warranty policy we purchased I am suitably impressed and would recommend Choice Home Warranty to everyone.

Hot Water Heater Leak was taken care of right away. The claim was easy to file and done quickly. I received the email confirmation with the work order and confirmation right away. I appreciate that I was able to call in and request a plumber I had used before and was happy with. I am very happy so far with the service at Choice Home Warranty.

I have had this warranty company for 5 years now. I have not ever had a problem getting someone to answer my questions or setting up a service appointment. I like that they do what they say they will without issues.

Choice Home Warranty is a very dependable. I had an issue with my microwave. Choice had a company to come out to attempt to fix the problem but because of the issue they determined that it would be better to replace the microwave. The representative stated that a check will be sent out to replace my broken microwave. I am very pleased with the service that I received and to know that I should not have this problem again.

Dryer repair - Came out not fixed yet.

I was very satisfy with everything.

I had made my first claim for the leakage of water system. CHW take my claim seriously and repaired accordingly. All representatives that very professional. I am happy about it. My experience is good and felt that this company is trustworthy.

People at choice home warranty were very helpful and got someone to my house right away. I would recommend them for your home warranty.

Notified CHW of problem and Brian ** called us for an appt in less than 30 min. Came out within an hour and determined disposal would have to be replaced. Got a unit out of his truck and replaced along with some other PVC pipes that he said was wrong size. Very happy with his service and CHW's handling of the claim. This was done on a Sunday!

Hi, I'm Desmond - a customer of Choice Home Warranty. They have great customer services. Repair tech have great response time. Customer service always follows up to make sure customers are completely satisfied. I would recommend Choice Home Warranty to anyone in need of a home warranty service.

We were assigned a repair service immediately and were able to make an appointment for the next day at our convenience. Company arrived as arranged and made the appropriate repair with approval from Choice Home.

The furnace at ** would not start. The contractor investigated the problem for 5 minutes maximum, identified the trouble and had the furnace back up and running within 15 minutes of arrival. He cleaned up and left after collecting his co-pay.

Repaired the leak. Came in two days and corrected the problem.

I signed up for a home warranty with Choice, thinking it would give me peace of mind if I had a problem with anything in my home. Calling sales is a quick and painless process, sales reps answer the phone almost immediately. A few months after I had gotten the warranty I noticed a steady small drip from my master bathroom sink. Remembering I had the warranty I tried to call and make a claim. After being on hold for quite awhile, and a message while on hold kept saying for faster service file the claim online, I hung up and did just that. I put that I had a drip from my faucet in my sink. They got back to me and sent a rep out to look at it.

Sink-kitchen clogged. Very pleased with the plumber. On time and very courteous. He was great!!

I really have had a great experience with Choice Home Warranty. Our heater wasn't working so I put in a claim for repair. I was contacted by a company shortly after putting in the claim, and the repair was done quickly and with no hassle. I just had to pay the small fee.

He was on time and very efficient. He anѕwer'd all my questions and seemed very knowledgeable at his job.

The technician was polite, friendly and knowledgeable and fixed my dryer after two others could not.

I was extremely pleased with how promptly the claims team processed my request and connected me with the service technician to complete the repair on my water heater. The technician came to my home within one day of me calling in the service request. The repair was handled quickly and the water heater has been working fine ever since. This is a great value for the service.

I just had my first claim with Choice Warranty. They were very quick to respond and get me a name and number to call and set up the appointment for repair. My repair was done quickly. I am very satisfied with the whole process. I would definitely recommend to a friend.

We were having problems with a few switches in the house. Called CHW. They set us up with electric company. They came out a couple days later and was able to fix our issues. Very fast and pleasant to have in my home. Thank you for your help with this issue.

My overall experience with Choice was excellent. I received prompt service from the time I called till the decision was made that I needed a new washer and the money was provided to go towards the washer I wanted. I am satisfied with the service. I would recommend Choice Home Warranty to others.

He was very professional and explain to me the problem even when I didn't understand what he was doing. Very informative. I felt that he was concern and he discovered some things and seem to fix the problem. It is now shutting off as is should when it reach temperature gauge.

Like all insurance, it seems like a lot of money to be spent for a Just In Case situation. But I have used it twice and was very thankful that I had the safety net to take care of these problems quickly and return my family to normal activities.

Repair of the stove was done well and the tech called before coming and was very nice and explained everything.

Technician was at my home 3 times for dryer repair. 1/15/2016, dryer did not turn on. Technician put in a new fuse. 1/16/2016. Dryer has no heat. New appt, 1/20/2016 -- no show. 1/21/2016, Technician came out. Dryer needs a new heat element which needs to be ordered. 1/26/2016, Technician came out, installed the heat element. Dryer heats up, but takes two cycles to completely dry. Will check back of dryer today if vents are re-secured properly. Technician was courteous, but feel problem should have been diagnosed the 1st service call.

Satisfied customer. The service was very good. The process was easy.

I have done business with CHW for a year, and I have interacted with them on several occasions regarding my multiple properties. I have experienced receiving some of the most professional services by any of my previous home warranty companies. Good deal, great service!

Hot Water Heater and Refrigerator repairs. Had two different services, both courteous, timely, knowledgeable.

Technician was very polite and worked fast to repair my appliances. Work order was submitted and taken care of in a timely matter.

Called about my range issues. Gary Jackson Appliance repair came out, figured out what was wrong and ordered the part. Now waiting for them to return and repair. They could not have been nicer.

My heat stopped working during Saturday night. I called Sunday morning around 9:00 & someone came out Sunday to check out the problem. In about 2 hrs they found the problem & had to wait for authorization on Monday. It was fixed by 10:30 a.m. I was very pleased on how the problem was taken care of. I would recommend Choice Home Warranty.

The serviceman was courteous and knowledgeable. Making a claim with Choice Home Warranty quick and easy. So far so good.

Technician called right away on Saturday and arrived on Monday morning. Replaced the pump and was finished in 2 hours.

Extremely pleased with the responsiveness of Choice in setting up a local technician to service our air conditioner. The local technician, Precision (Justin), contacted us promptly and arranged an appt. They arrived at the specified time, and were very courteous.They examined the a/c thoroughly, quickly resolving the problem. We are pleased with the follow-up by Choice to ensure the problem was taken care of.

I contacted Choice when my refrigerator stopped cooling. The operator was very helpful and had arranged the repair appointment with Mr. ** the following day. Mr. ** checked out the refrigerator, needed to order a part to repair. The part took 5 days to get in and after it was repaired, a few days later the refrigerator again stopped cooling. I called the operator at Choice again and they were helpful. They arranged for Mr. ** to come out again, he arrived two days later and after examining the refrigerator he diagnosed the compressor could not be fixed.

Recent claim on dishwasher - I got through in a reasonable amount of time to a representative and was able to have a tech come out. He diagnosed the problem quickly and I had an answer from you in a timely manner. I would like to know what your criteria is for determining the final cost and also does that include installation of the new machine? Thanks.

I called Choice Home Warranty in the morning, less than an hour they already assign me a technician. Within 3 hours the technician came to the house and fix the problem. Same day service -- they fix my problem on the same day. For 15 years I was with Old Republic and they are way more pricey and they keep increasing my yearly fee and you pay more for service fee and yearly fee. I am very happy that I switch to Choice Home Warranty. Thank you Choice.

Air conditioner heat was not working. So I called Choice and they made the call to get it fixed and they were very nice about everything. I feel that they are a great company. Thank you so much.

Excellent service - professional personnel.

DO NOT USE THIS COMPANY! I filed a claim to have my pool pump looked at because it was making a loud noise and the company they use said it was going to be 3 weeks before they could come take a look and two days later the pool pump caught fire causing 2200 dollars in damage and Choice Home Warranty said unfortunately they do not cover fire damage. Then 2 months later my garage door wouldn't close so I tried to file another claim and again their coverage only covered the garage door opener not the springs, hinges, tracks or rollers so I had to pay over 300 to have it repaired. So basically I paid Choice Home Warranty for monthly coverage that didn't cover anything... I WILL NEVER USE THIS COMPANY AGAIN OR REFER THEM TO ANYONE!!!

Inducer motor went out. Called them. Contractor was sent out immediately. Was fixed. Very happy with their response. Would recommend everyone have Choice Home Warranty.

Tech. was on time and very friendly. He performed his job in a timely and professional manner. He explained in clear terms, what the problem was and what he did to correct them. We were very pleased with his work.

I purchased a home warranty through Choice for both our rental property and our primary residence per the recommendation of a friend. I have been thoroughly impressed with the level of service provided and timeliness of repairs having been scheduled. It has been a bit of a challenge with our rental property, but the customer service department at Choice has been more than helpful and patient with me through the entire process! I have recommended the service to many friends and hope to send more loyal customers to Choice!

Choice Home Warranty helped take care of my broken garage door opener in a timely and professional manner. Everyone I dealt with was courteous and my questions were handled on the spot. Thank you.

Oven service - Provided prompt service and tech was great.

Very pleased with customer service and the repair.

Satisfied with the service. My request was processed quickly. I had contact with the repairman. He identified the problem. The necessary part was approved and within a few days the repairman contacted me for the installation of the part. The washer is working properly again. This is the way it's supposed to work.

My heater stopped working and I filed a claim late in the evening online and the next morning I had an order number and person to call to set up an appointment to come out and fix it. I called and they came out that day and it was fixed. Very pleased with everything.

Recently I had a problem with my furnace and I called Choice. They were polite, extremely helpful and had a tech out to me very fast. This was a good experience for me.

In 2 occasions I have called Choice warranty. One for a dryer repair and once for an air conditioner repair. For the dryer repair they would not repair the dryer and offered me an amount that was 1/2 of what it would cost to buy a new one. They denied the A/C repair claim because it was too expensive and said that the motor was dirty. I questioned the technician who responded to the service call and he said that he didn't tell them that the unit was dirty. When I asked to cancel the account, I was told that because they gave me some money for the dryer repair, there would be no refund. AVOID THIS COMPANY AT ALL COSTS. THEY ADVERTISE LOW RATES BECAUSE THEY DO NOT PAY OUT ANY CLAIMS.

Choice assigned a plumbing company immediately, and the service was performed within 48 hours with a professional plumbing company. I would have preferred service within 24 hours since we are dealing with plumbing, but service was acceptable within 48 hours.

It has been over a month asking for repairs to garage. I called the company that came out to check garage and was told they had not been asked to come back to make repairs. I have called Choice Home Warranty 4 times and still have not gotten repair. I was going cancel but they said all I would get back was 150.00 from 375.00. Bought this in November and only called in this one repair. Did not cancel after they told me they would pay 100.00 of the 250.00 cost. Only problem is they barely cover anything. Everything I asked...example hood lights not covered...sensor on garage door not covered. Hard to understand what they actually cover. I feel so strong they are ripping the consumer off. I would tell anyone not to trust them. Still waiting on repairs!

The repairman was very professional. He completed the repairs in a timely manner. I even fell outside and he was kind enough to assist me to the car to go to the ER. I will definitely recommend this home warranty to friends and family and will use the service again.

Well please with services.

I have sent claim for microwave which is located above the oven is not heating up. But you said this microwave will not cover under the warranty. In your manual it's excluded only portable and countertop units and not included over the oven microwave. Our microwave enclosed and fixed one. I really disappointed with your reply. Then what is the purpose of the warranty?

This warranty isn't worth the paper it's written on, you don't know what's not covered until you either try to file a claim or get the booklet that they send you. Not worth the money or pain involved.

I had a breakdown of AC heating system in my home. It happened on Friday morning. The claim was lodged with the CHW. They very promptly sent the job order to a local company in Phoenix with intimation to me through e-mail. I contacted the company in the noon time. They were very busy due to lots of jobs at hand. They gave me an appointment for Monday between noon and 5:00 PM. Come Monday, they reached my home at 11:30 AM and were out the house within an hour after changing the fan motor. Job was done efficiently and the system was up and running. Thank You CHW. Keep it up.

I had a problem with my plumbing and decided it was time to contact my Home warranty company. I did a work order online and someone was immediately assigned to me. The contractor came out and took care of the problem. I have no complaints whatsoever. I'm a very happy and satisfied customer!!!

I called CHW because my heat wouldn't come on; they referred me to Easy Breezy Heating & Cooling. They promptly came to check my HVAC and were friendly, knowledgeable, efficient. Would definitely recommend CHW and Easy Breezy to family and friends.

Dealt with problem quickly.

Every time I call, the customer service is always very courteous and extremely helpful!

The plumber assigned to our problem was there when they said they would be, and did excellent work. Choice Home Warranty hit it out of the park!!

Repairman arrived the very next day and determined the problem. He will return once he locates the part. Very nice guy.

When my dishwasher stopped working, JB Services scheduled an evening appointment. Scheduling was easy and technicians were friendly and helpful. Thank you CHOICE!

Arrangements and coordination through Choice Home Warranty were timely, accurate, and exceptional. Service provided by vendor was timely, specific, diligent, and excellent. We were impressed by his attention to detail.

Tony and Manny came the same day they were notified, and they ordered the needed part before they even left my house. They said it would be here Friday the 22nd, and they came on that day to complete the work. They were terrific! I am very pleased with the end result.

I am happy with the service I received. The tech from Florida Plumbing was very professional and fix my leaking pipe.

When Ray showed up he checked everything out and found that the flapper was indeed bad and the rest of it was not working right. When he went to replace the inside parts he realized that since the toilet was old he had to rebuild all the inside as parts were not available anymore. He was wonderful. Very nice young man who did a great job and cleaned up his mess afterwards.

Thank you for your efficient and effective service. Work was completed by professionals in the local area and from the time of reporting issue to completion was quicker than anticipated. I will continue to stay with your program because you HONORED your end of the deal. Great experience with Choice Home Warranty. Thank you for everything.

I put a claim in online. The next day I got a return email giving me a contact number to a service company. I called that company and made an appointment for the next afternoon. They came the next day. They were very friendly and fixed my washer in a very short time. I was very pleased with the experience in which this was taken care of.

Great response from Choice Warranty and vendor (Ermco). When I called the agent was able to assign a repair service right Away. It was repaired with no fuss or worry.

Smith Plumbing service was on time, and they did excellent work and explain in the detail what was going on.

We had a great experience with both Choice Home Warranty and At Your Service, the company that was sent to fix our washer. Robert was very prompt, courteous, professional, and competing, and everyone that we dealt with at Choice Home Warranty was also very helpful. Altogether a great experience!!!

I want to thank you for the quick response and taking care of my problem. Your company went above and beyond during a very unusually stressful time for me. I would recommend you to all my senior friends looking for coverage.

The technician (Crystal Blue Pool & Spa Service) sent by Choice Home Warranty was prompt, courteous and knowledgeable.

Sears home repair determined that it would be more costly to repair so CHW decided to write a check for the repair to me than to repair it. I was in agreement with this decision. I would have rather have the check quicker than the 30 days but at least I will be compensated for the repair in due time. Thank you.

We discovered that our washer was leaking. We immediately contacted Choice people to make a claim. The operator was very friendly and understood the problem. Just in minutes we got an email with the name of a contractor, which we called right away. The contractor was very professional and friendly. We received his visit the next day. The problem was some defective valves. They ordered the parts and came back to install them. It took a week to receive parts and put the washer back in service.

I purchased a home six months ago and bought a Choice Home Warranty. My dryer stopped drying last week and I filed a claim. I had a technician come out to the house today and he said that there was something wrong with one of the electrical components. He filed his report and said that Choice would contact me with further instructions. I later received an email stating that they would send another technician out...in 19 days. I called to let them know that this was not acceptable - I can't dry clothes. Choice stated that they are sending out their "last resort" company and that this is the soonest that they can come out. "Last resort?" Not something you want to hear when you have an issue with your home.

We have been a Choice customer for several years, and have been exceedingly happy. They have a professional network of knowledgeable contractors, and their communication and follow-up is exemplary.