Choice Home Warranty Reviews

Choice was quick on getting the technician info out to me. There was a delay on my end in getting in contact with him, but once I did the appointment was set and the problem fixed quickly.

CHW replied to me quickly & assigned a service provider. Bobby, the plumber CHW sent out, seemed very knowledgeable and was able to fix the problem quickly. I was impressed.

Everything went smooth. Technician arrived at the appointed time and he was very professional and to the point. I would recommend to others.

Water heater went out. Called CHW. Got a tech next day. Found problem with the gas line to pilot light. Since my water heater was an old model, parts were hard to find. My tech called 3 parts suppliers to finally find part needed to fix. Excellent service!

I had a very positive experience with placing my claim and getting service.

CHW once again has 5 stars. They have been above and beyond amazing since I have switched to them. They are very fair for replacement costs and the vendors they send are very professional and timely. Thank you CHW for always taking care of me!

My pool pump died. I was in a panic because I knew this could mean several hundred dollars out of my pocket. But Choice Home Warranty covered it. And all within just a couple of days. I am impressed.

My dryer stopped working in my new home. They honored their home warranty and covered to have it repaired in a timely manner. I'm thankful for their excellent customer service.

Setting up the claim was simple and efficient. The service provider contacted me within 30 min from setting up the claim. They had flexible times and accommodated my schedule. Upon service completion, the provider was very friendly and quickly identified the issue and solved my problem. Very knowledgeable and helpful. Overall, great first experience on all fronts.

Replaced garbage disposal.

On time and professional.

Called Choice and had someone here the next day. Could have have them come late in the day but I chose not to. They were prompt and fixed the problem quickly. My dishwasher is not working. Called Choice, they had company call me almost immediately, made appointment with company and they were here on time. I've had other Home Warranty companies but so far this has been the best experience. I paid the repair person $45 for service fee (which is much cheaper than other companies). I give Choice an A Plus!

The claim was handled quickly with no hassles. I am very pleased with the service I received.

On 3-13-2016 I notified CHW that my garage door opener was inoperative. I was notified immediately that my claim was acknowledged. And that a service tech would be assigned. On 3-14 CHW notified me that a service had been assigned. The service tech notified me that he would be here on 3-15. On that date he diagnosed the needed repairs and said he would return on 3-17 with the parts to make the repairs. I was well pleased with the speed of both CHW and Overhead Door Co. in their fast service.

Your staff is always helpful and nice. I have used the warranty 4 times. Each time the service was excellent. The timeliness on getting someone to call me back is great. The only complaint I have is with your Septic companies. There are not enough to cover the San Antonio area. I live just outside the city line and I could not get anyone to come out that you recommended. I had to get my own Septic company, pay them and wait to get reimbursed. Not good! Other than that so far everyone else has been great.

Two business days after I called, the motor/pump was replaced by Gulf Pools Services. They put in a new one and everything is working fine. The techs at Choice were very helpful, filed the claim and responded quickly after the repair tech's evaluation. My first experience with a Home Warranty program and everyone was very professional and easy to work with.

I was very pleased with the quick response I received when I called you concerning my leaking washing machine. The repairman arrived at exactly the time we agreed on and fixed the washing machine so that I could use it some until the parts he had to order came in. When they did he came back at the appointed time and fixed it completely.

I have made several claims to Choice Home Warranty and on every occasion I have paid 45 dollars for the service call and they have miraculously not covered one of my claims which means that not only am I out the almost 500 membership fee but the 45 dollars for each claim they didn't fix and the amount to call a plumber!

The CHW claims representative takes the call, knows the coverage, and puts me at ease knowing they will assign a qualified service company to take care of the problem.

The service team were very professional. They contacted me in a timely manner and met me at my home within 20 minutes of when they said they would be there. They replaced the pool pump motor and were done in 45 minutes. I was very pleased with the service I received from Choice Home Warranty and the service provider. Great job Choice Home Warranty!!!

Service was excellent. Just sad that the microwave couldn't be fixed. But glad for the check to buy a new one. Hope I can find one the same size to fit in the brackets.

My experience with CHW has been great. I would recommend them to everyone I know. I responded to a follow-up email sent to me. When I told CHW rep that the technician had not come to my home to physically diagnose the problem, the rep asked me to hold on while she contacted the technician then informed me that he would come by on Tuesday and that is the way it happened. I was so excited and appreciative that the claim was handled expeditiously.

The service man was exactly on time which is a very big plus. Also he seems to be very knowledgeable. We are waiting for the parts to arrive.

Plumbing issue took place. Very prompt service co. came out, corrected the problem. Everything was covered except our service fee.. Thanks for the peace of mind.

AC not cooling. Very prompt and courteous service!

I purchased my home in October and purchased a policy in January. Was told they would not cover anything for 30 days. 6 weeks later my dishwasher that had been working just fine since I moved in October, broke down. They sent a vendor to check it out then I got a call from Alia who claimed that claim was denied because pre-existing. Told her system was working fine until last week and she said claim denied but would offer me 100. I asked to speak to a supervisor and she said there was no one above her. Told her it was unacceptable that the unit was working up to a week ago and they needed to repair it. She put on hold and then Sam came on the line and said he was a manager. I asked if Alia was a manager since she said no one was above her 10 minutes earlier and now he was on the line.

I filed 3 claims and all were resolved in a timely manner. Once service call was even done on a Sunday which made me very happy. On another occasion I placed a claim through email in the morning. I quickly received an email to contact a technician to service my garage door. My garage door was serviced that same afternoon. I certainly appreciate the promptness of customer service and through email. I would highly recommend this company to my friends. I have already done so to my family.

I called CHW on last week, Wed., 3/9/16 to put in a claim for our refrigerator that had stopped freezing and food was thawing out. My claim was processed that same day. I received a call from the refrigerator company a few hours later that same day. An appointment was made for them to come the next day, Thurs., 3/10/16 to check it out. It was determined that a relay switch needed to be replaced, and it was!! We were told to watch it and see if all would be okay. But the technician also suspected it could also be another problem.

I received prompt attention to my written request, I received a call within 24 hours, the serviceman was prompt at setting up an evaluation time, the evaluation was excellent and very timely, and I had a resolution to the problem within an hour. Very happy with Choice Warranty. Thank you.

I requested a quote via online for Choice Home Warranty service. After hearing the guy's pitch, I told him I needed to compare their warranty to the one have now with another company. He told me it was the same, I said I needed to see for myself. He then told me this was the last day for the deal and hung up in my face.

My husband and I looked around for home warranties since our house is older. We found Choice Home Warranty to be highly rated so my husband got in touch with the company to look into getting the warranty and what it covers. At the time we also had Sears and we bought 5 he Choice Home Warranty for the safety of our roof. Sears has come out within a couple days of putting in a claim. They don't charge you for a claim on the same item and their repair guys were all clean, nice and fast with all the repairs they did.

Washer kept draining during cleaning and rinse cycles. Extreme Appliance sent a technician in 2 days (my request) and found part had to be ordered. Part was received & installed. The machine now works perfectly. Serviceman was knowledgeable, courteous and professional.

My 13 year old dryer stopped working. CHW sent a technician within 24 hours. After the diagnosis, CHW decided to issue a check towards the purchase of a new dryer. How awesome is that!

I must say I was more than pleasantly surprised when I put in my first claim since joining Choice Home Warranty. As with other unknowns I had no idea if it would be like buying an extended car warranty which are as bad as it gets, or a great deal as what they cover is vital to the running of a home. I had a backed up kitchen sink and a leaking faucet. I filed the claim online which was simple. I received a confirmation number and the number of a plumbing company here in Jacksonville. I called the plumber and he was here bright and early the next day. As he was fixing the leak he noticed the garbage disposal was dripping and that it had began to leak due to the pressure of the blockage. He advised me to call Choice which I did and they immediately processed another claim, while I was on the phone, in less than 3 minutes and not only were both the leaks solved but a new garbage disposal was installed and just had to pay the one reasonable co-pay.

Hi, I called CHW about my dishwasher. The guy came look it at my dishwasher and left and they told me that they don't cover rollers, but the problems in not the rollers it's what is hold in on so it was part of component, so they denied my claim.

Very pleased with the promptness and courteous delivery of service.

We had a shower leak which requested certain parts. First I was told it wasn't covered but then they reviewed it and all is well. I'm a happy customer!

I love Choice Home Warranty! I have used other companies in the past and none compare to Choice Home Warranty. I had a problem with my water heater on Sunday, called Choice Home Warranty on Sunday night and my water heater was fixed on Monday. The service is wonderful. I really like the fact I get to speak to a live representative 24/7. Customer service is always pleasant and helpful. CHW is worth every penny!!!

Washer hose leakage rectified partly with the supplies made from my own stocks of Hoses. It took about two weeks for an emergency situation of flooding as well as mold. The plumber tech did not issue any receipts against payment for service fees. The other leaks could not be taken care of on technical ground.

I love that I can request service via online. I was able to request service while being out running errands. I also received a followup phone call from an associate confirming the request. I was able to quickly get my issue resolved.

I was happy with my experience with Choice Warranty. They handled my claim expeditiously. The garage repairman couldn't come out right away and made an appt. for 3 days out. Other than the long wait, in my opinion, they fixed my garage door right away. I am very satisfied. Thank you.

I called CHW regarding a leak in the basement ceiling. A plumber was dispatched in a timely manner. He had to cut a hole in the ceiling to find out what the problem was, which would be an additional $75.00. It turned out to be a leak from the refrigerator, because of a power outage. After it dried, I called CHW regarding the hole in the ceiling and was told they would send a repairman at no additional charge for me. I am happy!!!

Clogged toilets throughout the house. BJ Plumbing came by and cleared toilets, and plans to come back and snake the pipes.

I called Choice Home when my heater quit working during a very cold week. They responded immediately and set up an appointment with a heating company. The technician fixed my heater in just minutes and was very professional and courteous. I am very pleased with the service from Choice Home and would recommend this company to my family and friends.

An outlet stopped working but there was not a fuse/circuit breaker "blown." These guys arrived, and seeing there was no issue with the fuse box, spent minimal time tracing possible issues and found this outlet was connected to a GFCI. They reset the GFCI and... problem solved. Great job!

Service and technician and customer service were very helpful and knowledgeable... Thank you.

We have been trying for over 4 months to get Choice to pay for a repair that should have been covered. They denied the claim based on asking for service records on the A/C disregarding the fact that their service technician is the one that last serviced the unit less than 6 months prior to the condenser needing repair (they did not pay the repairman either). We ended up paying $1952 out of pocket because we had tenants in the house that needed heat and had a medical condition. Choice then said the credit would be posted to our credit card over two weeks ago and still nothing.

First of all it is not worth to pay a company 400 per year and then when something goes wrong you get outsourced to speak with people from India whom do not understand and have others screaming at clients in the background. It took them more than 48 hours to send a technician whom I had to pay $60 and was lying and obviously working for Choice saying my tank was originally improperly installed. I had a paid city inspector come to my home and approve all of my heating system functions and they were up to code. When I told them this they still denied the claim because they had a clause saying that auxiliary tanks were not covered. By then I was out $200 dollars for inspector and their lying plumber who just wanted me to pay him $550.

My washer arm came off mid load and melted on the heating element. I called Choice Home Warranty and spoke to a very nice man named Bill. He said they would have someone call me within four hours to set up an appointment. I received a call from a local repair service in about 1 1/2 hours. My appointment was scheduled for the next morning. Mike the repairman called me 1/2 hour before he arrived and we were back in business. Thank you.

They couldn't find a heat pump repairman so I did and was reimbursed.

Choice Home Warranty is the best.

Great customer service.

I had to submit 2 claims in 2 days and both were fixed the same day. I have had warranties in the past and it is usually a day or two before they send someone out. The service was fast and submitting the claim was just as easy.

CHW did a great job of getting a plumbing team to fix a leak under the sink. I got the appointment the next day, and it was fixed before lunch time.

Claim handled very quickly (same day reported). However the installer tried to sell me a remote for garage door saying only one came with door opener. For $65.00 he would provide a second remote control. I know garage door openers come with 2 remotes. I told him to call Choice and insist a second opener be provided. At that time he said he had a second opener he would provide free. Just how many little old ladies is he charging $65.00 to get a second opener that comes with the unit. Don't quote me.

This was my first experience with a warranty program and it exceeded my expectations! Our garbage disposal went out, I called the next morning, they dispatched to plumbing Svc who followed up within an hour to schedule appointment. They arrived on time, assessed and resolved the problem in less than 45 minutes - all this on the same day. Absolutely one of my best service experiences ever.

Hot water heater died on Sunday night. Choice had repairman out to my house on Monday morning and unit was repaired that day. Great service!!

We purchased a warranty through Choice Home Warranty in the fall of 2015 after previously having a warranty through Old Republic Home Warranty, where we had terrible service from their contractors. We used our new Choice warranty for the first time in March 2016, when we happened to have two issues come up in the same week. We submitted two claims, one for a plumber and one for HVAC. We were assigned contractors for both claims within minutes of submitting online. The plumber actually called me a few minutes later and offered to come out right away, but we weren't at home.

AC problem: It was fix the first time the technician came out.

We purchased Choice Home Warranty a few months ago. We purchased the warranty because it was recommended to us by a repair company. Not knowing anything about home warranties, we had to rely on others to help us make a choice. What a great choice we made. A few months in, we had a problem with our AC. Made 1 call to Choice Home Warranty, and within 45 minutes we received a call authorizing the repair. Immediately called the repair company, and within a couple of hours the repairman was there! What a great service! What satisfied customers we are! We now will recommend Choice Home Warranty to everyone we know. We will also continue to be a customer. Thank you Choice Home Warranty!

I couldn't believe how quickly I was notified that a repairmen would be calling me back to help with my appliance problem! After notifying Choice Home A repairman called me to set up an appointment in less than an hour and then he came and made the repair within an hour. So within 2 hours my problem was solved. Can't thank Choice Home enough for their great and prompt service!

I have two burners failed. One of coil cracked. The technician came next day fixed it right way. It is good service.

I called to report my dryer not working and repairman was out the next day.

Bosch washer has control panel that doesn't control the cycles, Perry Plumbing came out, determined it wasn't worth fixing. Choice called and issued a check that was slightly below what a a new control board would cost so, I'm satisfied. We really liked the washer but with a family of 4, it has to be dependable.

We had an area of our house that the electricity was out, we weren't sure why it happened. Choice Warranty sent the order to DC Services. Rocky called me right away and set up a time to come out the next day. He was very professional and explained the issue and fixed it perfectly. I would use this company for any issue I have in the future and will refer DC Services and Choice Warranty to anyone that asks!

It took a month to get a technician to our house to work on our refrigerator and built in microwave. Denied my refrigerator claim because it was "already broken". It was. For the month it took them to get to it. Then they said we hadn't waited the 30 days plus 30 more days before our warranty could be used. Then it was because the tech said it was a power surge. But another cs rep said it was because there were two claims and that was too many. According to Choice, the microwave is too old to be fixed. It's not. So for my $2200 microwave is worth $275 total. Horrible business practices. Overall terrible customer service with a couple polite reps.

Prompt and efficiently carried out by Apex Garage Doors.

I contacted Choice through the internet, it didn't more than 5 minutes to assign a company to come and help me. They came, they checked the problem. The next day they came and it was fixed. Thank you!

Water Heater went out on 3/2/16. Filed claim with Choice Home Warranty. They assigned the claim, an appointment was set for 3/4/16. Repair company determined water heater needed to be replaced on 3/4/16 (Friday). 3/7/16 (Monday) comes nothing from either company. Call the warranty company and they state they're waiting on paperwork from the repair company. Tuesday comes warranty company still waiting on paperwork from the repair company.

Plumbing repair. The response time was acceptable. 24 hours later. The technician was courteous, friendly and knowledgeable. He took the time to explain the cause, and the fix. He spent extra time to be sure the job was done right.

Heat went out. Just a bad wire and was fixed quickly. Five Star Heat and Air was the repair company and very good and knowledgeable.

I had an experience with one of the agents and when I get transferred, the last agent took care of me and it was great.

I filed a claim on my AC unit for a bad fan motor. Was told that due to age of unit the repair was considered an upgrade and the repair would be a charge to me just above $400. I told them I would call them back. I did and I was told I could get my own repair done and they would send me $99 only. After having my AC fixed myself and sending the receipts as told by them I have yet to receive my $99. I have called three times and have been told it was sent out. But still no refund. It has been 5 months. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. THEY WILL TELL YOU ANYTHING TO MAKE YOU GO AWAY.

Heating system went out on Saturday evening. Submitted a online claim. Assigned a technician on Sunday. Unit back up and running on Monday by lunch.

My washer machine went down and I was under contract with Choice Warranty. I had to wait 30 days for my service to begin while they took my money then 6 days after the contract was in full service my washing machine went down and I contacted the company who sent a technician in. He told me the transmission was done but don't worry in 3-4 days they will contact me. If they cannot repair they will send me a check to get a new machine. They contact me by stating they cannot get through to me which is a lie and then state they cannot fix or help me with. They are complete false and this is not a reputable company. I hope to file a major claim against them.

The claims department was quick and easy. The associate was polite enough and explained the process and what to expect. The responding service company, Septic Pros, was very good and efficient. The coverage was quite a bit under the total cost and should perhaps be re-evaluated.

Problem with dishwasher. Had issues with getting in touch with repair company. CHW did everything they could to help. Took five days but they finally came yesterday.

Choice Home Warranty is not only timely and courteous, but they took the time to listen to a problem I had with a repairman and they were able to work out everything between us. I really appreciate the ability to talk to a live person! Thank you.

I had a problem with my plumbing and someone came right out to fix it. This is the best home warranty around. I have had the other AHS and they do not compare in service or cost!

Garbage disposal - Was very satisfied with the company.

Although my claim was processed very quickly it was also denied very quickly. As I listened to the plumbing Tech, the first question was how much will it cost to repair and then he told me he didn't have good news and that Choice would be calling me. A few seconds later they called and told me it was not covered. To my surprise because it is the major reasons hot water heaters fail. I will be cancelling at the end of the month. As I reviewed the policy there are so many exclusions. It is not worth my money to continue because in essence I would most likely be paying for everything which defeats the purpose. I would advise consumers to be smarter than me and pay close attention to the exclusions. There is a reason they are cheaper.

Certified Appliance service was assigned the work at **. They never returned to complete the job!

When needed, they responded promptly and helped us quickly find service professionals in the area. They always double checked to make sure we were satisfied with the work completed.

This was my first experience with a home warranty repair claim and I am completely satisfied with my decision to go with Choice Home Warranty. My claim was processed within minutes and I was in contact with the plumbing service that same day. The appointment was set for a time that was good for my wife and I and the plumber was there on time and installed our new garbage disposal in a timely manner. I will recommend Choice Home Warranty services to my friends!

Thanks again.

I signed up for Choice Home Warranty after reading the glowing reviews. I was deceived. I am a homeowner who had a negative experience with my prior warranty company. I signed up and prepaid for an entire year. It took them over 30 days to instate my policy. I made my first claim with the company and it was an absolute mess. The technicians that they have in their network are subpar. I had a repair person arrive over 1.5 hrs. after their time window. I had to repeatedly call the technician as well as Choice to try to locate this technician (beyond tacky). After staying for 5 minutes the technician stated I needed a part and they would order it; the technician went missing and never reported anything to the warranty company or myself.

I was pleased with how quickly Choice Home Warranty got back to me with the contractor information. I was able to schedule call same day. Unfortunately since it was an intermittent problem it took several tries to remedy problem.

Sorry but nobody seems to understand where we live. We are 15 min in either direction of Littleton, CO and Castle Rock right off Hwy 85. Customer Service needs to look at a map to find us because the assignment time takes way too long.

Very happy with the tech who came out... Fast and effective.

Simply the best of their competitors.

Mike with Wesson is on top of it. I was completely surprised by the fast response and the quick replacement for our broken garage opener. What a relief. Choice Warranty was quick to ok its replacement. Unlike any other Home Warranty companies I have had in the past. We are going to be long time customers.

Very good service - unhappy with $400.00 replacement.

Frozen ice, leaking, not cooling. Serviceman chipped away ice then was able to get into the back of refrigerator and make repairs. Tenant was told to clean coils which she did and now the refrigerator is working well without any problems.

A/C problem. Choice Warranty assigned a tech that day. They ordered parts and did the repair the following day. Excellent response time.

Had water coming through the tile in bath floor, located 8 feet to the left of commode. The plumber said it wasn't the wax ring. He said I had to get a leak detector to locate the leak. He came out and did all the checks possible and said it was not in the foundation, and replace the wax ring. Problem solved and we did not tear up the foundation.

Your service with the garage opener and refrigerator was excellent. Thank you.

The first time I call Choice was for my AC unit. They had Monkey call me within min. and we set up the date and time for the repair. They came out and were kind and polite. Did the job and my AC works. 2 time I called Choice. They were nice and polite and said "don't worry we will get it taken care of." The same day they had Watson call and come out and fix /replace the Garbage Disposal. No fuss and the guy was nice and clean. I would recommend Choice to anyone. In fact I got one of my neighbors now using Choice.

One water heater tank ruptured and water was getting into the house from the garage potentially causing serious damage to first floor. It was made clear to me that the tank itself was not covered by the policy and I understood clearly the reason.

The technician showed up and in less than 15 minutes the outlets came back to life. The master outlet was burn out. Fast, efficient, courteous.

I had two minor plumbing issues that needed to be resolved. Choice used the same plumbing company to come out and fix both minor problems and only charged me for one service call fee. As a older woman on a fixed income, saving me that $45.00 was very much appreciated!

I was not happy when I called because of the three issues that I had in my home, none were covered by the warranty. I had also been told when registering that I could cancel the policy up to one year; however, according to the contract both Choice and I must mutually agree to cancel if after 30 days. Though I am still not totally satisfied with my decision to purchase two warranties just because most of my home items have to be inoperative versus broken to be replaced or repaired, I am satisfied with the service, solution, and feedback that Aron provided.

My 2-yr old Maytag dryer started making a high-pitched squeal when turning. Choice had a repairman come out. He repaired it and left. It started again the next day and Choice sent the repairman back out at no cost to me. The problem has been corrected.

I called in for a claim and had to call again to get another tech, which they came out they were great. He went into the attic diagnosed the problem as an evaporator coil leak which he said oil was all over which was causing the emergency heating unit to run and the unit to freeze up due to the Freon leaked out. He called the office. They told him to add more Freon and collect the $60.00. I had him document the problem on the invoice which he did. He was sorry he couldn't do more but he was doing what he was told. I was standing there while he was on the phone talking with them. They didn't repair problem which caused the Freon to leak out. They just put more Freon in and left due to what they were told by Choice Warranty.

The problem with the garage door was the first job done to the house. I really appreciated what they've done since, even if they could not contact me, I have property management though to take care of it on my behalf. They did the job well. Technicians are quick to respond. My tenants have no complaints about them. I'm so lucky I was able to find Choice Home Warranty to take care of the problems, since we are about 300 miles away from that location. I'm glad I have peace of mind and signed up with them for 3 years.

Great customer service experience. The claims process was easy, customer service was very responsive. I made the claim on the weekend, late at night, but got a customer service rep on the phone right away. The vendor was able to get out to the house on Monday. Repair was made on the spot.

Technician was there in 48 hours and the disposal was returned to working order in no time. Very pleased with the service we received and the courtesy and professionalism of the technician. I would definitely recommend CHW to my family and friends!

Washer was leaking and not draining. Worker found what was wrong and fixed it. Very nice man. His name was Mike from All Pro Carolina. Would recommend them to anyone. Thanks.

They took my claim in the middle of the night and had the process started immediately. We are very satisfied with the customer service.

I called Choice on Sunday and within an hour my claim was forwarded to a vendor. The vendor immediately contacted me to determine if my problem was urgent and promised to get someone out on Monday. The vendor was professional and knew what he was doing. It was a good feeling to know that service was available even on a weekend. Thank you Choice.

We have had the policy for a while only to find out that all rust/corrosion/mildew... is excluded for AC systems. It's one of the major systems, and yes fluids travel through it, so all of the above are likely conditions if it's not new. Then it's bound by a binding Mediation policy. All around a poor deal, look elsewhere.

The technician was professional, and did not stop until the heating problem was fixed. Choice Home Warranty took charge of setting up the appointments and followed through to make sure we were satisfied. Excellent service.

Garage Door Opener - Quick service, no hassle!!! Love it!!!

Replace failed controller on Bradford-White Water Heater. Mac's Heating & Cooling, Egg Harbor Township, NJ. Communications excellent! Kept us informed on all activities. Competent and organized. Superb work habits. Left the laundry room as he found it: neat and tidy. Could not have done better!

I had called in a repair request because my heating system which is a boiler would not stay lit. The CHW staff was friendly and assigned a technician to my request immediately. Due to the high volume of jobs, the technician assigned was unable to service my unit that same day. As a result, I then had to call CHW and request different companies. The only company that could come the same day did not contract through CHW. As a result, I was pleased to be informed that I could use any contractor of my choice and just submit a request for reimbursement.

Leak in shower. Our call was answered promptly, and we received a callback and an email with an assigned company in a very short time. The company did an excellent job in a timely manner. We were very satisfied with the response to our problem.

Choice responded immediately. A repairman came at a convenient time. Very satisfied.

This was the first time I needed a repair and the experience was excellent. The rep at CHW was well trained and quickly took all the information and provided me with a claim number. The plumbing company was prompt in their response and the person I spoke to, Angela, sent Amos who was able to arrive earlier than estimated and made the required repair without issue. From my initial call to CHW to the problem being corrected was less than 3 hours. It appears that CHW selects great companies to service their customers.

My dryer didn't heat up. I put in a claim with CHW. Two days later a serviceman was in my house and fixed it. Unfortunately two weeks later my dryer broke again. Same thing...same man came back to my house. He was very professional. Made sure not to just fix what was wrong, but replace a part. I wasn't so pleased I had to pay another $60 but I understood. CHW works fast to put in a claim and checked in with calls and emails to make sure everything was taken care of to my satisfaction.

I called Choice Home Warranty. I had a water back-up problem. My renters have 4 kids and could not use toilet or shower or run washer. I paid 1200 dollars for 3-year contract but when they found me a plumber to call they said it would be 4 days before it would be fixed. So I called my own plumber to fix the problem. This is the 2nd time I have had problems with their service, so I tried to cancel my agreement they said I could not. Worst home warranty I have dealt with. Would never use them again.

They were very prompt at first and the company that came was very professional. We are still waiting for the part, so will have to let you know on whether or not it will get fixed. Disappointed that they did not have what was needed to fix right away.

I called Choice and within 1 hour someone had contacted me and within 4 hours they were at my door. The people they sent were very professional. It could not have been any better service. Thanks Choice.

I used my garbage disposal and found the water rising in both sinks, and then also leaking under the sink into the cabinet! Of course it was a Sunday, so when I called Choice Warranty, my first time using the service, they told me I wouldn't hear from anyone for a day or two! Seeing as I couldn't use my kitchen sinks, I was not happy about it, but then first thing Monday morning, the service company called and arranged to come out that afternoon.

I always received a quick response and contractors were helpful and friendly.

This was my first claim. We had been years with another warranty company and expected very little cooperation. The wait time on hold for a representative was less than 2 minutes. This person was professional and helpful. The contractor recommended was prompt, courteous and had a same day fix even though they had to buy a part. Very impressive.

Great plumber. Came within 24 hours and fixed everything. Even put in a new garbage disposal. Friendly, honest guy, also worked quick and cleaned up after each fix! So happy with this home warranty!! I feel safe and that they care no matter what happens.

Very professional and your help was very good - kept looking until you found somebody. Very good job from both.

This was our first claim with Choice Home Warranty. The woman that I spoke to was very professional, efficient and caring. I had a small flood from my washing machine and was quite stressed out. She assured me that someone would be in touch soon and this was a Friday afternoon. Bear Services called me minutes later and their service person was there the next morning. James was terrific also... highly professional, courteous and knowledgeable. Everything was fixed and he was there and gone within an hour. I was and am, very grateful and very pleased with our first experience. Thank you Choice Home Warranty!

Excellent service. I called in my claim and had a technician calling me to come out within the hour. We scheduled it for the next morning, and he was courteous and on time. He was able to repair the issue quickly, and gave me his card just in case there were any more similar issues. I had never used the Home Warranty before, but Choice continues to prove why they are a perfect partner for my home. Look forward to continuing our relationship as long as I own a home. You get an immediate return on investment with the first issue.

Furnace wouldn't turn on... I called in the morning and it was fixed by 5 pm! Always quick and great service!

Liked the technician. The payment for oven was fair since the parts are no longer available.

This is the best, most practical thing we've ever purchased for our house. It's only a question of time until something in the house will quit working. Every time we have needed service one phone call to Choice Home Warranty has promptly taken care of it.

Mr. ** came out promptly, went right to work and fixed the problem. I would definitely recommend him to my friends and would call him again if the need should arise. Thank you Choice!

My heater stopped working. Never had this happen before. Called to get a repair. They sent someone out right away from Palm Bay Air and Heat. Palm Bay A and H were professional and fixed my heater! They were wonderful. Choice Home Warranty called me to tell me that they were not covering it! My first and only repair! They refused to pay it! They said it wasn't covered because it was past wear and tear of the appliance! They were rude! They did not care about the fact that they agreed to give me a policy with the current condition of my products in my home. I cancelled my policy. They refused to refund anything I had paid and did not care at all!!! The worst company ever! They will steal your money!

I had my electric dryer heating element go bad. I called CHW and got the ball rolling to get the dryer fixed. They put me in contact with a company and it was fixed in 3 days. Everyone that I came in contact with was very good at their job.

The technician was the right guy for the job. He investigated the lack of proper heat from the specific heat pump. After replacing the faulty capacitor, heat began entering the house immediately. Would recommend this home warranty service to anyone.

Awesome company... fast and reliable.

They only offer you cost for parts that cannot be obtained and insist the appliance can be fixed - even though they cannot get the parts! Ask for their registered agent before buying in your state - so you have it if you need to file in small claims! I'll have to file in court and mail them the papers in NJ since they don't even have registered agents. (I have called and emailed about 6 times to get this, they think this is a game and reply to my emails with "hello" only.) I'll get a default and I'll probably have to do interrogatories etc to collect. They will be in contempt since I expect they won't show... Luckily I know how to do all of this. If you don't - stay away from this company! I have all of the correspondence if anyone is interested in seeing how incompetent they are.

Main line in the basement was backed up causing the shower to overflow when washing and using toilet. Called service rep, gave my info to the plumber. They called me back the same day which was a Sunday and they were able to come out the next day. So now I can wash and go back to my normal use of plumbing in my house.

Service was prompt and communication was tight and respectful. Technician Calvin ** clearly was very qualified, a real gentleman. Choice Home Warranty accepted a net-zero alternative financial solution that served both them and myself better in the long-term regarding repair vs. replacement. "Choice" was the key word in the conversation and I have to say that, with minimal encouragement and solid explanation and reasoning shared with management, "choice" was provided by their company. A good first experience with Choice Home Warranty. Yes, I would recommend to a friend.

This was my first claim and the issue was handled and my garage was fixed within a week. I recommend home buyers to get this warranty coverage.

My microwave oven is built inside a double oven range that just quit working. The ovens both worked but the micro would not come on. I called Choice mid morning to make an appointment to have someone to come look at it. I could not believe it but a repairman came out that day and my microwave was working that same evening. I am so happy with my first experience with Choice Home Warranty!!

I am very happy to have Choice warranty. It has helped me deal with the unexpected problems I have had to face as a new homeowner. The service people have come, fixed the problems and go. No issues at all. I am very happy and fully would recommend to purchased this insurance.

Very good experience with Choice Home Warranty. I have problem with my dishwasher. Water not drain. Next day morning I call. Within 15 minute they send me plumber contact number. I talk to plumber and set appointment same day. I call, he check my pump and motor need to replace and it's old machine to spend too much. They offer me $200. I accept the offer and it's done same day. Very good job. Handle very quick.

My water heater was leaking and it stopped working. CHW quickly dispatched Grossers Mechanical. They worked with Choice Home Warranty, diagnosed the heater as needing replacement and had it fixed the next day. Other than some upgrade and code violation issues it went very well and saved me a couple of hundred dollars. Thanks to CHW and Grossers.

Choice Home Warranty is top notch. I had three appliances fail back to back to back. Choice never batted an eye or second guessed me. They have made every issue right by repairing or cashing out on the appliances. Eight stars would be more appropriate. Thank you.

CHW had put us in touch with Just Better Air Conditioning. Rolland, the tech rep that came out diagnosed the problem quickly. He had the parts available to repair the system in his truck. Within a matter of minutes the air conditioner was repaired. He then ran additional tests to ensure that the problem was truly fixed.

When I claimed the disposal repair, the Choice assigned the technician right away and a few hours later, the technician called me and scheduled an appointment. The whole process goes smoothly and respond quickly. The service is very professional and nice. The technician is very nice and skillful. I am very satisfied for the whole job!

I needed a clog in the lines to my septic tank cleaned out. Since Choice Home Warranty did not have someone they could recommend for this service, I was able to choose my own service provider. Choice immediately e-mailed me the necessary form for reimbursement. The service was provided quickly, and I had no problem completing the form for reimbursement. I have been told that my reimbursement will be issued soon. Assuming that this happens, this was a great resolution.

Dishwasher had a problem - Choice ended up replacing it. Washer had a problem - Choice sending check to replace it. Pipes under kitchen sink leaked - sent plumber finally agreed to fix it. Results were fine but experience and process was different than I expected.

Excellent service, fast and good!

The service man was excellent and found the problem quickly, and had the part and repaired it. It happened to be a cold day in Florida when this happened with the garage door breaking. I was completely satisfied with his work.

Filed a claim because our ceiling fans all stopped working the same day. Filed my claim online and was amazed at how fast it was processed and assigned to an electrician in my area. The electrician called me within 1 hour of me filing claim (on a Saturday), and the electrician was here on Monday to fix the problem. Amazingly easy process! I've had home warranties before but never had such a pain-free experience. Only complaint that I had is that I had 3 ceiling fans that stopped working, and only 2 fans were covered in the claim.

It's good to know I don't have to worry about expensive repairs to my house. I live on a tight budget and this help me worry less about having to pay for a large unexpected bill.

Garbage disposal stopped working. I was very pleased with the technician. He was on time. Did a great job.

Fridge not working. My policy did not take effect and the manager took very good care of me. They sent out a repairman to look at it at the member's price and when it wasn't able to be fixed at a reasonable cost they compensated me and went above and beyond.

I'm very pleased with the Choice Home Warranty service. Very professional and also prompt. Ron the service guy also professional and knowledgeable.

Choice sent out ELL Electric for my plumbing repairs. He was friendly, fair and easy to do business with. I would refer him to anyone.

Choice Home Warranty is truly a superior company. We have had two other big name home warranty providers in the past and we were far from satisfied. Our most recent claim was filed in under five minutes and a repairman was at our home within six hours of filing the claim. Choice Home Warranty has a commitment to quality customer service that is hard to find these days. Keep up the great work CHW!

Service provider was on time, fixed the problem, and was very professional.

I was having issue with my washing machine not completing the wash cycle and placed a request for service online. It was easy and within 15 minutes I got a email and phone call from CHOICE with the service company's information. I had an appointment scheduled for the next day and they arrived on time. Unfortunately my washer was not able to be fixed so they replaced it. Great customer service...

We recently noticed our dishes were coming out of the dishwasher exactly as they were going in, so we gave Choice a call and told them about the issue. They quickly sent a service technician to our house who was polite, professional, and knowledgeable. He found our problem, ordered the necessary parts, and had our dishwasher back up and running within a few days. Thank you Choice for the quick and awesome service!

The door was not totally covered under the warranty. My husband fix it instead and the warranty went half on the bill. Thank you.

The indoor fan would keep running 24 hours/day. We called Choice Home Warranty and we were assigned a technician. They came out the next day and ordered a new thermostat and other electronic equipment. The indoor fan now works correctly.

After several interactions I have discovered that their technicians are the least reputable in a given area. Some want payment up front then never show up and others refuse to communicate when an issue arises. The company (Choice) says read your policy, "We are not responsible for the conduct of the technicians we hire".

We purchased a Choice Home Warranty when we purchased some ranch property with living quarters. We contacted Choice about a HVAC issue and after the repair person's inspection were told it wasn't covered because it was a pre-existing problem. They explained what they heard me say about the "last time the HVAC was working" and I explained that there was a misunderstanding (as the answer I gave was the last time the HVAC was INSPECTED, not last time it was working). They did the right thing and covered the claim fully. I was impressed and trust they'll live up to the high standards I expect and that they've exhibited to-date.

When I called, my call was answered right away. The rep. was very helpful and set me up with a plumber. I received the recorded call giving me the name and ph. # of plumber. He scheduled for 2 days out but then called and was able to come the next day. Was very happy with my experience and recommend this Choice Home Warranty Company.

Hi there. It was great, friendly, fast. Wonderful. Thanks.

The person I talked to on the phone was very nice and within 2 hours a serviceman was at our house and fixed our problem.

My refrigerator was not working. I called Choice, they had someone call me same day. The next day, they had it fixed. Could not have asked for anything better.

It is so helpful to have an encyclopedia of qualified repairmen at my fingertips within 24 hours. All for just the price of the service call. It takes so much of the pressure to research good providers and obtain estimates for repairs, and instead, I can just focus on actually getting the repair completed faster. Do take note of the exclusions to the coverage – not everything is covered! The things that it does cover, though, do help decrease the overall cost of home repairs and are worth the investment in the warranty. I only wish that we had had it sooner as it would've saved us over $1000 in refrigerator repairs/replacement alone!

Shortly after I called CW with my issue, the plumber called and came by. He fixed my problem immediately. I think CW is the best recommendation I ever had from my real estate agent and I tell everyone about CW and how responsive and compassionate you people are. I love your service and I sleep better at night knowing you are there to help. I am widowed and you are very necessary to my peace of mind. Thanks for all you do!

Lodged two claims at the same time for my rental unit... Automated response on contractor assigned, received within minutes. Got a call from the contractors shortly within hours asking for convenient time. Technicians showed up on time and behaved professionally; Payment of deductible via credit card over phone was accepted. Both the technicians went above and beyond to protect my credit card information from my tenant by calling me from their vehicles. Simply love it... Only challenge: the online account center portal does not show up my responses even though I received confirmation that they have been received and posted. If account center is made truly interactive with chat features, it will add significant value.

My microwave kicked the bucket after 12 years of service. I got a call back the very next morning and a repairman came out by lunch time. That is quick as I switched from another company that never came that quickly. Due to the age and cost to repair they are sending me a check to buy a new appliance. I am pleased with their decision and they were fair in their price offer. I am so happy and pleased with my first experience with CHOICE WARRANTY.

I have been approached by a Choice Home Warranty (CHV) representative on July 28, 2014 to purchase a policy covering any repairs in my house for 3 years. Through his promises about the coverage I had been convinced to purchase the policy. On the same day I purchased the policy for $1050.00. (Policy # **). On Jan. 5, 2016 the front left side of my electric range sparked under the glass top in a way that I could clearly see it. It is important to mention that the same front left burner was repaired once by CHW serviceman 14 months ago. I called CHW immediately and filed a request for repair again (claim # **).

Totally satisfied with Choice Home Warranty. I switched over from another well known warranty company because of poor service, and glad I did. Choice should be your choice for a home warranty company!

The technician was very professional and thorough.

Hoyt Appliance Repair came to do my dishwasher and drier and did an excellent job.

I called CHW one day and a technician showed up the next morning and he was even early which worked out good as my daughter had an unscheduled doctor's appointment. The tech quickly diagnosed the problem and I was contacted later in the day by CHW with a very fair cash settlement because parts were no longer available for my dryer. I have been with CHW for several years and this was my first claim.

So far we have only had to use CHW once but the whole transactions went really smooth. The HVAC company that came to our house was a very reputable company and since we have hired them for upgrades in our home. So far, so good.

Excellence service, very professional.

The company that I was recommended to Lafayette, had vehicle trouble and took a while to get to the promise to fix my stove. Just not very pleased with Lafayette support.

I have attempted to contact CHW since November and have yet to get a response to an email or letter that I've written to them since we bought the house except during the "grace period" when they told us they didn't cover anything for 30 days after we bought the house. They suck!

Our experience with Choice Home Warranty to date has been excellent. We transferred our service to our new home a few months ago. When we called to report our cooktop was not working, the rep took our info within a few minutes. We received a call from a service provider an hour or so later. The repairman was professional and explained everything going on. Everything about the claim was fast, easy, and as promised.

I have had many warranty companies over the last 20 or so years. I moved to a very very small town and was worried about getting service when needed and had never heard of Choice Home Warranty Co before. My thermostat went out on my electric hot water heater (never had one of those either). I called in and had hot water by 2pm the same day! They brought a plumber in from another town and it was so fast! No other warranty company has ever performed service the same day! I am not worried anymore about the company or the warranty service in this small town. Thank you Choice Home Warranty!

Choice representative was very friendly and filed my claim during my call, the local vendor was assigned and contacted on my behalf and the next day after scheduling the appointment the technician came to my home and quickly assessed the repair need and replaced the failed equipment. This is how I hoped this scenario would play out when I decided to sign up for the warranty service last year and I was very happy at the way my issue was handled - promptly, professionally, and thoroughly.

Our service technician - Earl ** with contractor Reggie the Plumber, was very professional and knowledgeable. He realized right away that the disposal was jammed and had the issue resolved within 10 minutes!! I was extremely satisfied with this contractor and with CHW!! Thanks for an awesome experience.

We called about a leaky kitchen disposal. Choice Home Warranty has extremely friendly, competent agents. Buckner Plumbing sent Wes to solve our problem. He was very professional and did fast work. We highly recommend Choice Home Warranty to friends and family!

The local plumbing came out today and replaced the garbage disposal and they also cleaned out the drains in the master bath that have been clogging up. Total cost was the $45 deductible for everything. I would like to refer the Choice Home warranty to my friends.

I sent a claim through the internet on 2/7/16 to Choice Home Warranty. I got a reply on Monday 2/8/16 with a phone number and name of company. I called them on Monday and set up an appointment for 2/10/16 the quickest one. They have to order a part so I am waiting for them to call me when it arrives so I can get my microwave fixed. This is my first claim and I am pleased with Choice Home Warranty.

Very fast, friendly service. I like the option of being able to request services online. That's about all I can say. I can't say anything bad about this company! The only downside I can think of is that I work 12 hours days.

Had a great experience with CHW folks assigning technician ASAP. Once the issue was repeated, they waived off the fee for me to pay since it was addressing the same issue. Good customer service. Thanks CHW!

Have had the service for many years and anytime it has been used we have always had a good experience.

I signed up with Choice Home Warranty today. I had Landmark Home Warranty which the sellers transferred to me when I bought the house last year. I decided to change and go with my own selection of a home warranty company. I spent almost all day online going through dozens of home warranty companies and was strongly leaning towards Old Republic Home warranty. I called them up and the customer service rep I talked to was not that helpful, rushed me and told me to get all the information I needed on the website... That is when I went to Choice Home Warranty website, I typed in my telephone # and clicked continue, while I was being directed to the next page, my phone rang and it was Choice Home Warranty!

Impressive with your service who's helpful and handle for fix them correct. The pool guy was very helpful and friendly. It look much better than before. Old PVC got leaks.

I am a home owner that had a furnace problem, the house was very cold. I called on a Friday, they couldn't come out until Monday. If they did the work on a weekend I would had to pay for the overtime so I agreed to wait till Monday. They did a great job.

Toilet kept running, they replaced it.

Shawn of Appliance Medic came here 2/10/16 to fix our heating unit. He was punctual, courteous and knowledgeable. Found the problem immediately and fixed it. We were grateful for prompt, efficient service from Choice and Appliance Medic as it was very cold.

So far I am very unhappy with Choice Home Warranty and do not want to use Choice as my warranty company. I contacted the company multiple times 2/9 and 2/10 trying to add on coverage a.k.a. give more money and was not assisted at all. Now that we closed 2/10 at 4 pm, it is too late. Furthermore I tired today over the phone just to be passed along with long wait holds. I cannot even imagine what it would be like trying to submit a claim. Please let me know the process I have to go through in order to cancel.

Technician from Just Cooling was very respectful of my time, provided excellent feedback and got the system up and running quickly. He completed the work and followed up on two occasions to make sure the system was functioning correctly. Great customer experience.

I made the call late at night and was answered within a reasonable time. They told me they would have a tech call me and that happened the next day. They came out and checked my refrigerator out and showed me what was wrong and told me it would take 7 to 10 days for the part as they had to order it. We discussed what I could do to keep my food cold in the refrigerator. Thank you so much for being there.