Choice Home Warranty Reviews

Updated on 02/14/2021: I have had Choice Home Warranty for 2 years. I have made numerous attempts to use the warranty but every time I call, they cannot find a technician to come fix my problem. I spent over $1500 on the warranty & have had to use my savings to get my plumbing fixed & my central air fixed. Today I have no heat & it's in the 20s outside. They told me they can't find a technician in my area & that I need to be patient. Why have a home warranty if they won't help.

The technician seem knowledgeable, he was friendly courteous and professional. The technician could have explained in more detail they have warranties for the company and what the service would entail but everything else was good. The technician was on time and took precautions.

I called and the service rep answered my questions and was very helpful. The tech that came to my house was friendly, courteous, and wore a mask! I appreciate the efforts to keep customers and staff healthy. The tech called me beforehand to confirm his appointment and made sure it fit my schedule.

Very helpful and in a matter of 4-5 hours I was talking to a repairman with a appointment setup! The repairman was Courteous asked for pictures of things to be repaired so he’d have the right parts for the job. I’m happy so far!

The technician arrived between the allotted time frame, was friendly and prepared to do the work. He brought the tools needed. I would have scored him 5 stars except he wasn't able to repair the item, but did let me know what my next steps were.

Responsible, nice and got the job done. He was here on time, very pleasant and professional. I would recommend him and would have him again when needed. I have told many people about the work he does. Also would recommend Choice Home Warranty. If needed again, I would ask for him. Thank you. Carol

Technician was polite and professional. Service was quick. Choice Warranty made it quick and painless. I would recommend Choice Warranty to a friend or family member. If you own your home Choice is the perfect choice for you. It's good to know there is a company out there that lives up to its promises.

Choice Home Warranty is the best warranty company. They are quick to process your claims. I have not had any bad experiences with them or the service technician. I highly recommend them for your home repair needs. They care about you.

Excellent service, professional and knowledgeable. I’m very pleased with the technician that came to my house. He solved my problem and my family is happy. I will always be thankful for the great service and he even showed up the same day I called in. He was a day early and that’s great service.

My experience was great. The technician was on time. He called and let us know what time he will be there. Look he was quick, he was fast, he told us what the problem was and I turn around for the approval what is the next day. I will gladly recommend. I don’t know what to do Choice Home Warranty.

Service was sent out in a timely method. Diagnosed and notified me that they will pay for a replacement. Perfect! I was very impressed with the offer and the amount. I would always refer my friends to Choice. Because of service, quality and results. Customer service is always key.

The technician was thorough, polite, respectful and clean. He fixed my electrical problem. He was there on time and conveyed what was going on in a clear way so I could understand. He also took the time to show me where the problem was and why it was malfunctioning.

He came with a good attitude and personality plus. And most of all the TRUTH!!!! I was not pleased at all when I made the first call and I had to get permission from my husband to speak when the plan was a gift from the owners of the house we BOTH bought. The tech we certainly would recommend. First perceptions are Lasting perceptions.

The technician that was sent was TOP Notch! Very qualified, polite, and arrived within the time window, and was able to diagnose the problem. Choice Home Warranty Claims administration gets "0" stars. I submitted one claim that had three items on the claim. When the Tech arrived, he said he was only authorized to do one claim. I showed him that 3 items were on the claim form, but he said he was only authorized to do one item, and that successive appointments would be required for each of the 2 additional items. Choice Home Warranty was not available by phone to correct the problem.

Easy to sign up. Representative contacted me as I was looking up information on the warranty. She was very professional and gave several options for me to choose from. My father in law has the service and has used it a few times and was happy with the work that was done and the response time.

The technician was not only on time but he came early. He was polite and professional. His work was clean and he left no mess or extra cleanup. I do need to be contacted by the technician to tell me the name of the model he installed for the warranty registration.

The Customer care person was polite and clear. Explained the price and broken down and would it cost monthly and yearly. Which help me to decide to join Choice Home Warranty. And looking forward to using your services. Thank you.

We are buying a new home. The seller/mortgage company offered us a 1 year warranty for almost the same price that we received a 3 year plan with Choice Home Warranty! It was an easy process over the phone. I spoke with a friendly and helpful customer service representative. Thanks Choice!!

Appointment was set up within a few hours of filing the claim. HVAC technician found the problem immediately and replaced the part when it came in. Efficient experience and problem was resolved expeditiously. Unit is working good and was repaired in a timely manner.

For some small things, Choice is ok. But for dishwasher, I waited a while (week) and the company could not fix. I ended up calling someone else and fixed it. It is difficult to schedule online as well.

It was very polite. He knew what he was doing. I appreciated the fact that he wore a mask kept his distance. And yes I would recommend him to a friend. He explained everything and told me he would have to send the recommendations to Choice.

Very very satisfied with the service!! Put a claim in, got results soon after. Will recommended them 100 percent. Will let all my friends and family about their service. Thanks for taking care of my needs. Thanks in advance.

Great guy! Keep him around! He was very friendly and efficient. Fixed our dishwasher in two days. Thought me about the part he was installing and what the issue was. I will make sure to follow his advice. I would recommend his services to every person I know. Great job!

Ken ** was very accurate, patient, and kind. He is an asset to your Company. I hope that everything he told me what the policy covers will be true. I would like to have a copy of the policy mailed to me. Does the policy go into effect immediately? Again, he definitely is an asset to your company and it was a pleasure talking to him.

Courteous, respectful electrician. Had to be reminded once about mask, but no backtalk. Efficient. Returned for further work when first repair did not stop problem. When problem re-occurred, explained that circuit was now working correctly, and the refrigerator was the only possible other cause.

Sal was easy to talk to and had answers to all my questions. I can see why your company is rated #1. I was glad to also get a military discount. I'm also glad that the policy covers both of my HVAC systems and my septic system.

I filed a claim to repair my dryer which was not drying. The Item has been approved for repair. My last claim to repair my fridge was not approved which I didn't agree with. However I am waiting for the dryer to be repaired.

We had an Appliance Warranty before which it only covered 5 appliances and now our entire home is covered and it cost us lot less... that is a big win for us! Thank you for helping us out on the savings!!

It was great but I had to pay for the replacement part as the technician did not have it available. How do I get reimbursed for the part which should have been covered? I have the receipt for the item.

The tech finally got here, very competent, now we wait to see if it takes another 2 weeks for Choice to approve parts to repair. Still waiting, it's been 24 hours no email yet. First company to take job was no show, this one was late due to family emergency. I know it's covid but two weeks plus is asking a lot from policy holders.

While the service company did a bad job, He missed his first appointment and was just too busy. The dryer needed a new drum and they were very slow to notify anyone. Choice Home Warranty made it right! I would recommend them and use them again.

Matt, the person we spoke with, was very pleasant and able to answer all our questions. He walked us through the policy coverage, options and rates which allowed us to select a plan that fulfilled our requirements. Nothing but positive things to say.

Agent was extremely helpful and took his time explaining the services provided by the company. Allowed time for questions and went over coverage that the plan I was choosing had what I needed for my home. Thank you and I am looking forward to being a satisfied customer.

had to wait 4 days before repairman was able to respond however they did fix the problem.

While I just joined and obviously have no direct experience with the service side, the sales side was pretty straightforward (if not a bit overly zealous). The sales rep did his duty to upsell me a few times, but since I plan on living in my house for a long time the savings did makes sense - just a larger upfront cost. Maybe it's the George Foreman stuff, or the review site where I saw Choice was rated #1, but I am not displeased with my decision to move here from my previous provider.

The company that Choice sent out to take care of my heat pump was great, however Choice would not allow them to replace a part that needed to be replaced. My defrost control board is only partially working and needs to be replaced but since it’s not totally broke Choice would not let the technician fix it, only the sensor. Now when the board does go out in a month or so we will again be stuck with another service charge when it should have been taken care of in the first place. That means more time off of work to be home. I will be looking for another home warranty company. Choice is shady. By the way, this is not the first time I’ve had a problem with them not wanting to fix something.

My fridge developed a leak early in January. I opened a claim with Choice. They contacted a local refrigeration company that came and troubleshoot the problem to be a leaking filter housing. The technician advised me that he needed to report findings to Choice before proceeding. A week later he returned with the replacement housing and o pelted the repair. Both Choice claims agent and the technician were very professional and courteous and solved the problem.

Ms. ** was understanding. She went above and beyond to solve my issue. I am extremely grateful. Choice is the best WARRANTY company out there. Someone referred them to me now I referring Choice to my friends and family. I highly recommend CHOICE HOME WARRANTY.

Updated on 07/17/2021: After I filed my claim and an appointment was set up with a technician for my repair, I could not make contact with the technician to verify that he was indeed coming to fix my problem. After leaving repeated messages and texts with him to contact me, he would not respond. When I tried to contact CHW Customer Service I had problems getting them on the phone. I held for quite awhile and then called back to be placed in the queue for a callback from them. After almost 2 hours waiting, I called them back and finally got to talk to an agent. She tried to contact the technician for me and also had no luck. Then she said if he didn't show up by the appointed time window they would reassign the claim to another technician, but that it would start the claim process all over again and I would probably have to wait another few days for repair. This is not what you want to hear when you have a plumbing stoppage and you had already waited 3 days!!!

The enrollment process was easy and painless. Jared, the representative, went over my options and told me about the George Foreman plan for seniors and veterans which I took advantage of. I would recommend the plan to friends and family.

The plumber that you sent to clear our clogged kitchen drain was phenomenal. He answered all of our questions and seemed to be very knowledgeable about the job he was performing. We most certainly would ask for him personally to repair any other plumbing problems we may develop in the future. Thank you.

I will recommend Choice Home Warranty to anyone looking for a top-rated service. I am extremely happy with your services. I just called in an electrical problem with my house and I was very happy with the service technician that helped me. Help is on the way.

They worked with me to get the correct people to get to my home because there was children in the house, and moved pretty quickly to resolve the problem. Thank you. Looking back at other situations I was pleased. The way they explained to me about if they could not fix it they offered other ways to solve the problem.

Our heat pump was making strange noises and we called Choice Home Warranty. We've only had their coverage for appx 4 months. We called around noon on Monday, 1/18/2021 and received a call from a tech that afternoon from company to do repairs setting up appt. for next day. They were out Tuesday and found the problem. Said would order part and when came in would be back to install part. This is Thursday noon and they have been out and installed part. Fastest complete service we've ever had on home warranty. sincerely, J Glynn **

Have had problems in the past, but this time things went well. Hopeful this will continue. The claim was handled promptly and the tech was also prompt and very pleasant. I have no other comments at this time. Thank you.

CHW is a wonderful warranty Company. Excellent Services and quick response to services. We love CHW. It's a good investment with Home warranty. You can't go wrong. Reliable service. They work fast to fix the problems you have. I'm so Happy I Chose CHW for my Home warranty. I recommend CHW. You won't go wrong. You're Luv them. I do!

The technician performed his job well. I am very unsatisfied with Choice Home Warranty and will not be renewing my subscription with this company. The amount received to replace my appliance was insufficient and then I was told I could not get a prorated refund for canceling my service. Overall I will tell people not to subscribe to Choice Home Warranty!

I was not satisfied with how my claim was handled and as a result I do not want to renew. They reported a tap leak in the quest bathroom and that the garbage disposal was not working and told me to pay $65 in total. After the technician came he said it was $130 so I called the office and the claim officer said it was $65 per item. My understanding was per technician. My understanding was that the fee could have been waived but they chose not to. You have choices and I have choices too.

James was very informative and helpful in explaining the plans and all their differences. I asked a lot of questions and he was very patient and thorough with all the answers. I will be referring Choice Home Warranty to my clients.

Company was polite and responsive. Repairman was obviously knowledgeable and I believe, honest. Repair was made promptly and unit seems to be working well. Nothing more to say, it was a simple repair made by replacing a part in the air handler of the A/C unit.

Plumber was efficient, courteous and cleaned up following call. Issue was resolved. Determined problem within minutes, called in recommended solution and received approval to obtain necessary parts to complete the job. Returned with parts in short time and completed job. Explained problem completely.

The technician was prompt, informative and respectful. We really appreciated his honesty that the heating issue did require special diagnostics equipment from Trane and he did not try to repair with a patch. He also helped me understand some of the features of my Trane unit. I would highly recommend Choice Warranty and Hometown Heating & Air.

Erik was so awesome and made things super easy. He was professional and very timely, had my garbage disposal fixed in 10 minutes flat. Not only that, but he was at my house within hours of submitting my service request. 10/10 would recommend.

Technician found problem and ordered necessary parts. Was respectful, friendly and knowledgeable, asked questions about problem to ensure proper diagnosis. Liked didn’t ask for fee upfront but after. Explained next steps. Follow up with CHW for approval to purchase parts as that can impact the repair time.

Cats Plumbing Company came out and found the water leak, he opened up the area and showed me the area in the pipe. He called Choice for authorization and work was done in a timely manner. This company is a good provider for Choice Warranty.

Eddie from Plumbers, Electricians and Beyond provided professional, friendly & fast service. He accommodated my schedule to come in a day earlier and explained the repairs. He was on time and didn't waste my time. I wish all Technicians we get from Choice Warranty was like him!

Lancelot Home Improvement were the best technicians that Choice has sent for repair since I am a customer. They called to tell me when they would arrive, they were punctual, immaculate, efficient, pleasant and completed the job quickly. My toilet now works perfectly.

My technician, David, was professional and efficient. He fixed our electrical issue immediately and effectively. He communicated the problem with us and allowed us to make a decision based on the options to fix our problem. We are Satisfied with the services and the entire process.

I trusted this technician because he has been like none of the others that came to my residence. He appeared very confident in his work, which made me feel comfortable. I had a technician from Professional Plumbing come out initially and I did not feel comfortable with him at all. This technician was very professional and friendly and focused on his work. I would recommend that you use him more. Thanks.

Do you have $500 - $550 to throw away?! If so, Choice Home Warranty is the Home Warranty for you! I paid the entire annual warranty amount to cover my home when I signed up for this warranty. I submitted a claim for a refrigerator repair on November 2, 2020. I’M STILL WAITING ON THE REPAIRS TO BE COMPLETED. That’s right – today is January 20, 2021 – nearly four months later and my refrigerator still needs new hinges and a new seal. Choice sent a repairman on November 8, 2020. Their repairman did nothing but order parts that apparently still are not available. If necessary repairs are not actually done, what exactly did my $550 pay for????

Walls Appliance Repair, Wetumpka, AL, fixed my clothes dryer. They were very professional, exhibited a customer friendly attitude, and arrived within 30 minutes of speaking with them on the phone. They described my clothes dryer problem to me and immediately fixed it. I am extremely satisfied with their service and will request Choice send them for my next home warranty repair.

Arrived on time. Had masks on & put on Cotton footies over their shoes before entry. Went right to furnace. After explaining that it would shut down when I raised temperature. Said it was constricting airflow because my filter was dirty. Had just changed it in November. I buy the filters that say they last 90 days and I pay $10 a piece for them. They advised me to purchase the less expensive filters and change them monthly.

I have not yet availed myself of their services, but I will tell you this. They will work with you within your budget & have a variety of plans. For me, I am getting full coverage at a very affordable monthly payment. Because I am on disability, with limited income, they also have given me not only a reduced fee monthly, but also on service calls. Their coverages are comparable to other services out there. I think they're a better bang for your buck.

I just enrolled for I was impressed with what they offered. I did research comparing the various companies and I think they came out on top. They were also recommended by my friend who has AHW and she wasn’t that happy with them. When her contract was up. She switched.

They were friendly and understand about me being deaf and doing what best for me and the company. Thanks. I hope in future time frame that we won't get confuse. I just wish that we can use text cause it better me and you if you know what I mean. Thanks.

I’m satisfied with the work so far. The technician is waiting for a part and has to return. But the process has been moving smoothly since I made the first call. I can give a full review after the service is complete.

Jeff was great - fast and friendly. I have no complaints about him. The receptionist at the company, however, is another story. She hung up on me twice, then refused to answer the phone. It’s a shame because the technician was fantastic.

Was a pleasure to talk with someone that speaks & knows English. My former warranty co their call enter was Not in the USA so frustrating try to get them understand my needs. I was assured that Choice call center was in the USA.

The representative was awesome & did a great job. Would do business with him in the future. He was very knowledgeable, pleasant speaking with but did have a English barrier that made it a bit more lengthy. I shop out numerous carriers & had choose your company versus others.

The technician & his company Choice sent out were amazing, experienced, knowledgeable and did all they could to get the unit running. The technician stated the HVAC system needs to be replaced due to age, lack of available parts and type of freon used (R22); however, Choice would rather band-aid and limp the system instead of doing the right thing and replace it.

Josh and Choice Home Warranty did an outstanding job of communication from start to finish. He was very professional and knowledgeable of the issues we had. I would always recommend Josh (The Appliance Guy) and Choice Home Warranty... Thank you all!

Started out fine. Our heater went out. We put in a claim. A service rep showed up and wrote up what was wrong. That is when it went downhill. The system is about 15 years old. CHW denied the claim saying it was a manufacturing issue. On a 15 year old system? Put in for an appeal and nothing! So much for the 24 hour statement. I've since had to certified heating and air repair people look at it and both say normal wear and tear.

Technician was from Sears and was fantastic. Fixed the problem quickly and performed some preventive maintenance to make sure the freezer would run and work optimally. Super professional! Please use them again as a service provider! He also removed my burnt out freezer lightbulb and gave it to me so that I could get a replacement. He also told me how to install the new one.

Dear Sir or Madam, We are pleased with your company's response to our recent need for plumbing repair. Your telephone representatives and the contracted repair technicians did an excellent job. We look forward to our continue association. Thank you - and keep up the GREAT work! Rejoicing in Christ, Dr. (Colonel) and Mrs. Don **.

The gentleman I spoke with was polite and explained things but neglected to, mention the service fee that has to be paid. He said there wasn't any other fees. I am rather upset that there was a hidden fee which I was not aware of.

Person who took my order was very very very helpful. I will definitely recommend. She was very kind and courteous. Everything that was offered to me was what I needed. This has been a God sent service for me and my family.

A very reliable local company was sent out within a few hours of my filing a claim. The technician spent time being sure that the problem was solved. This was the fastest response and most satisfactory conclusion of any claim I have made through Choice Home Warranty. Thanks!

We had a great experience with Pro Lift Garage Door. Quick and Safely done.. Love the fact that the tech took time to explain what was going on with our Garage door. Chris the manager took time to make sure they came out a day earlier than previously scheduled.

I had professional and knowledgeable, plus caring communication with every staff personnel involved with my need for my heating equipment to be repaired. From the initial claim call, then notified who my repair person would be, then a call from the repair individual telling me when they would arrive was very professional and efficient. It took the stress off of me. Job completed and I am very pleased. I would recommend everyone to have CHW. They take the worry out of who to contact to repair your equipment. Professional job always!

You sent an email stating You approved the repairs. That company was not able to complete the work. You sent the second company and you denied repairs. I am not sure the reason the furnace went from repairable to unrepairable.

The 2nd man knew what he was doing. So you have to get two calls to fix the problem the first man did. I am not a happy customer. I know you will not call regarding this problem, as it two weeks to fix a leak then no hot water the next day, what did the first guy do?

I call Choice time and time again. Only once in 4 calls did they fixed anything and that came after complaining at least 8 times. No one answered my calls unless to collect payment, no call backs for problems, but call backs for canceling and to asking me to change my mind about canceling. I will never repeat never renew choice scam and they fix nothing. The fine print if we call a tech you pay for it. Choice is a middleman and send third rate techs that break more than they fix, the worst scam ever. Choice must pay people to write the reviews, lies. Small print in choice contract "we take your money and screw you over period..."

Karter was a great help in explaining the contact and potential discounts related to different plans for me to consider starting my home insurance with Choice Home Warranty. So far, great experience in setting up the contract. I will wait until the insurance starts and I file a claim to rate the actual experience.

Tech was great. As always your claim process made his job difficult and he was unable to correct the problem. Poor guy spent 3 hours trying to get the claim approved. It was more time that he spent on the problem. On top of that, he was only able to fix 1 of the 2 issues we had. Choice would not approve fixing one of our issues. In summary, Choice sucks. Techs are great.

Terrible, will never use them again. I bought a three Policy and so far, They have not agreed to fix one thing. Talk my daughter into a three year contract, they haven't fix one thing. The service guys that come to your house, say they are not allowed to really find your problem. No real checking your problem.

Customer service rep was Ralph **. The information he provided helped me make my decision to purchase the home warranty plan. I had checked quite a few plans and his explanations and courtesy separated Choice Home Warranty from the others.

Andrew call ahead of time to say he was on his way. Arrived on time and was professional and knowledge about the dryer. Within 45 minutes he had my 25 year old dryer up and running. He cleaned up and had the dryer back in place. Very polite.

So far so good, I cant speak on anything about the covered services just yet but I can speak on the professional services from the service representative, Anthony, that I spoke with today. Very professional and attentive to my needs of receiving coverage on my properties.

I put in my claim online around 5:30am. By 8:15am a plumber had already contacted me to let me know I was next on his schedule. DVC Plumbing was very professional and friendly. My only complaint is the lack of personal connection with Choice Home Warranty. The automated response to my service request informed me I was scheduled for the next day. This left me concerned because it was a critical problem that needed immediate response. I didn't have anyone I could contact directly to get an immediate answer. I have Cheryl's contact info from a previous claim. She has been very helpful and is a wonderful asset to your company.

Was not impressed on our first claim with CHW. First we called because both of our heating/cooling units went down the same day, so I called in for repairs on both units. The representative I talked to said we would need two claim numbers, one for each unit with only one service call deductible. When the technician arrived for maintenance work, only one work claim number had been transmitted to the repair company. I called CHW, and the problem was resolved. When he returned the next day with repair parts, he said there would be an additional service call on the second work order. I again had to call a CHW service representative to get the co-pay taken off the second repair bill. Everything was resolved in a satisfactory manner, however the clerical side of your system, I’m not impressed with so far.

I was not at home but my brother said that the technician was very prompt and professional. The problem was a wire that had become brittle and broke. I would recommend that company to any having issues with their unit.

The technician was very professional. He explained different things to me. Also was very safe as far as masking up and wearing gloves. I would recommend Choice Home Warranty to my friends and family because I am very satisfied with the timely manner that they got back to me with someone to take care of my appliance and also with a solution.

The Salesman called me but neglected to tell me the deductible went up $15. He was hard selling me on going to a longer term but didn't tell me the cost per incident went up. I will now think about going to another company that is transparent.

Extremely happy with customer service. I received a follow up call right after signing up for my first annual policy to inform me of additional benefits that were available. Very informative with what was available and what the additional years would cost and at a substantial savings. Thank you, I'm very happy to be on board.

I had a problem with my washing machine and they sent a technician out to check it and after his report back to your company I was amazed that you decided to replace the washing machine. Thank you for all your help.

I had an issue with my heating and air and telephoned Choice immediately. Technician came out and informed me the issue was not covered by my warranty. This particular issue is an add-on and I was never given the opportunity or informed that it may arise. The disappointment comes from your sales department not informing new clients of potential pitfalls that they may not be aware of. This is a lack of training on your sales department. As a real estate broker this will certainly influence me as to whom I recommend to my future customers..

My experience was good. Just disappointed in the amount that they are giving for a new microwave when the cost is over $300. With the service fee and the extra that we have to pay to get a new one plus installation we lost out. We are considering looking for a new warranty company.

Technician was quick and checked to be sure there were no other problems. He cleaned up and all was good. My only negative was not getting an appointment for 4 days. No kitchen sink for that long was a problem.

The service I received was impeccable. Everyone was nice and friendly...from the person who called to verify the appointment to the technician who came. Everything was handled promptly. Technician was extremely knowledgeable and super kind. I would definitely recommend this company and/or technician.

I felt that the technician understood the situation with both our oven and refrigerator. However I am not at all pleased with CHW for taking responsibility for repairs needed. I paid for 3 years in advance and have not been pleased. I switched from American Home Shield and that was a huge mistake on my part. I have appealed both appliances named above. I would like to see CHW do the right thing and honor the contract. Please contact me at **.

This was a very simple job; replace a garbage disposal. Yet I’m still waiting for “approval” from Choice Home Warranty. To have to wait days for approval for a part that was on the truck is a demonstration of poor customer service. The tech, CRS was professional and friendly.

Mr. ** was quick and professional. He explained to me what the problems were and fixed them. I hate a leaky faucet and he fixed us right up. Thanks Usher’s home service for your prompt service.???? Great job **.

Having problems with my heating system which is a heat pump and rep kept saying that the heat lamp is not covered. I had to clarify that I do not have a heat lamp in my system. I finally got her to understand my problem.

The technician replaced the filter and switched on the heat. He could not find the stack or return. He went outside to look for an opening but I told him that I live on a slab which means I have no basement. Nothing was leaking as he said, he didn’t know where to find the stack or return. I showed him the attic but he said that he would ask that CHW send out someone to clean vents. I am disappointed that he had no idea where to look. The furnace is in the closet but the stack is in the attic! He should have known that.

The electrician that arrived was very experienced, did present his ID and his Electrician License, did wear a mask and did a clean inspection of the problem, diagnosed it properly and offered me the options. I decided 'not' to pursue the repair.

I am very pleased with the service men who came diagnosed and repaired and were very polite. The service calls were very timely, so I did not have to wait long for the appliances to be back "to work". Thank you.

I was on the phone for 30 minutes of actual conversation with two of your associates. We were fighting over the fact that I claimed I was given a one free service fee. The 1st person, Dan said he saw the free visit but couldn't give it to me but would transfer to someone who could. The 2nd person, Edwin said he didn't see it??? How can one see it and not the other. Finally, Edwin called a supervisor who authorized the free visit. For me personally, this was a horror show. Very disappointed in the customer satisfaction on this call.

I haven't had a reason to use them yet. I am thrilled with the appliance coverage since appliances these days are kind of hit and miss. Hopefully don't have to use them any time soon but I know I will be covered when I do.

The gentlemen (Sam **) who I spoke with was VERY aggressive and rude. I was uncomfortable with making a warranty purchase at this time, but he didn't seem to understand that I didn't want to use my credit card. Did not care for his attitude one bit as he was very invasive and nosey when I said I had to go. At the end of it all he said he was giving me such a deal, but never followed up with his promise that he made. Bad practice and would not recommend their business based on that.

This is my first time using my home warranty from Choice Home Warranty co. I submitted an online claim and instantly received an email from CHW informing me that my claim is being processed. The email stated that my claim would be sent to a local authorized technician who will contact me for repair details.

I'm not surprised to see an avg of one star and over 3,000 complaints for Choice on BBB/Yelp. I put in a couple of claims recently, and found they are no longer accepting claims over the phone. So I couldn't talk to a person. Then the first technician they assigned for my plumbing issue never showed up. When I called him on the day and at the time he was scheduled for he was surprised to hear from me. He said he didn't know he had the assignment. He promised to come the next day but never did.

Choice is terrible. I’ve had several problems with them.

When my water heater quit they were absolutely no help. Tell him that that particular part of the water heater wasn't covered. I had to use my own funds to pay for the water heater. Fortunately it was that beginning of the pandemic and I had to use funds from the stimulus to pay for the water heater. I went with Choice because the monthly payment was so low and I find out why it's so low. I would not recommend Choice Home Warranty to anyone.

I just purchased the 3 year plan and the sales agent told me the call out service fee was $45.00. I see my emailed receipt and it says $60.00. I got lied to! Why can’t sales people be honest? I feel like this was a bait and switch to get the sale. I’m a realtor with Coldwell Banker, I will be sure to let them know.

I wasn't informed of the change in the appointment so tech showed up without my knowledge and then never showed up when schedule with no call or communication. This is not my first time waiting all day for a tech and no one showed up or called and it took over 4 months to get my reimbursement check. I stopped payment on the 4th installment and am requesting a refund for the premiums paid in advance. I wish to cancel the contract.

I called with a broken garbage disposal under my kitchen sink. A few hours later an appointment was set up and an email was sent to me. The technician came extra early and fixed my garbage disposal right away!! Amazing service!

When I called Choice to request a repairman the Choice agent was very personable and efficient. My repair appointment was immediately scheduled, confirmed by email and by telephone. I am very pleased with this company and the manner in which they operate their business.

I was under the impression that my Hot Water Heater was covered in my warranty. The day it was supposed to be installed the claim was denied. The Technician had the new one ready to go and I was turned down by your company for installation. I did have it installed at my own expense. I will NOT be renewing my contract with Choice Home Warranty.

I feel like the contract should be reviewed and corrected. I had a leak under my kitchen sink. You told the contractor that it was NOT covered. How is the faucet covered and the basket under the sink that is leaking was NOT covered???? Correct me if I'm wrong but the faucet and the basket go together. What do you expect from wear and of tear of usages. Next Level Plumbing did and OUTSTANDING job!!! He was very professional and wear his MASK at all times.

The sales rep who contacted me when I was shopping around for a policy kept pushing more offers on me than I wanted. I told him a number of times that I only wanted to do one year for both properties, and he kept pushing. I finally said, "I’m not doing anything with you," and ended the phone call. As I reviewed my bank statement it showed a charge from Choice Home Warranty. This was NOT agreed to. This amounts to fraud or stealing at the least. I’m on the phone now with customer service.

The plumber arrived within the time frame specified. He heard what problems I was having with plumbing. He identified the problem, took the necessary action and completed the job in less than 30 minutes. He also replaced my leaky faucet with a new one.

I have not got good service from CHW contractors for some time except this one. The Furnace stopped working all of sudden on Saturday. The HVAC tech from Bear Service LLC was punctual, professional and problem-solving. He arrived Monday morning and got it fixed within 30 min. Per his suggestion I checked vents and air-filter afterwards. I found my tenants covered living room vent exist with cardboards & tape, and I also found air-filter was almost black. I suspect the dirty air-filter plus covered vents were the causes of overheating of blower motor which burned off the fuse. Got those corrected accordingly. Greatly appreciate Bear Service HVAC tech for his repair and his advice!

I submitted my claim on 1/14/21. Did not hear back until 1/15 midday and tech arrived between 1-5 as promised. Tech told us that he needed a part. When we asked if he would be back on the weekend (as the temps are below freezing and unit is unusable), he said no - probably Monday. Tech did NOT enter any notes on account until Monday (after I called to get status). Business representative stated that they could not get to our location until Tuesday, 1/19. Appointment is now scheduled for 1/19 from 3-8 and just received word that tech is supposed to arrive at 5:15 today.

I could not understand the person that was trying to get my information because of her heavy accent. It was a very frustrating experience. You need to have people that speak fluent English instead of outsourcing to foreign countries. I had to call back to speak to someone else to receive the information I needed. She also had a heavy accent but I managed to understand her.

Frances is my personal agent that enrolled me, he was amazing, answered all my questions, honestly and was very courteous. Called him back with a referral and he took good care of them as well. Highly recommend him and Choice for the coverage, pricing, and service so far.

Recent experience was alright. But previous experience replacing my dishwasher was awful!!! I received an email where the SUBJECT said that my dishwasher would be replaced by CHOICE. But the text said that CHOICE would send me a check for $280. After negotiations with CHOICE, they agreed to pay $400. Still impossible to replace any dishwasher for $400!!! That did not even cover the installation cost!!!! A dishwasher for $500 and installation fees of almost $600. The reason that I purchased CHOICE was to protect myself from major appliance repair/replacement costs. So I was very disappointed with the final result! I will not be renewing my CHOICE Home Warranty in June/July 2021.

All went well until I actually was able to see, in type, on my contract, what is covered. I specifically asked the salesman if all parts of the garage door are covered, including springs, frame, and rollers, and I was assured that they were covered. Well, they are not, at least what is explained in the contract.

I called on Monday about my dishwasher leaking and they scheduled a technician to come over the very next day to fix it. I am impress with the speed of your service and the technician was very friendly. I would highly recommend you to anyone.

How disappointing! We paid for a 5 years insurance to Choice Home Warranty $ 2.500.00. In using it for the first time actually a minor repair on a AC unit the claim was declined without any explanation. Consumers should be aware and be warned of these terrible business practices.

Simon ** was the sales rep who contacted me after I filled out online info. He was very pleasant, gave me all the facts I needed, listened, and was very thorough. If the Home Warranty coverage is as good as Simon at sales, we will be absolutely thrilled!

The appointment to look at my kitchen disposal was done in a timely manner. The technician that was sent out was personable and knowledgeable. When it was determined that it could not be repaired, he acquired a new one and installed it. The whole process took about 45 minutes. I am very pleased.

Our Whirlpool Microwave Oven (Model No.WMC30516AW) stopped working. On the recommendation of your service man, you decided to replace the unit. However, instead of replacing the unit, you offered us cash price for the same unit. The same unit is available in the market for a price of $234.33 (inclusive of tax). This is the lowest price we found in the market and the same was confirmed by your case manager also, yet we were offered only $191, which we found most unfair and an extremely reasonable settlement.

I hope they take my emergency that I have no heat as high importance. I will do another evaluation after I have received the help of service. My customer service rep was helpful and I believe they will try to assist.

I had a water leak coming from my hot water tank in the attic. I emailed Choice Warranty and within 5 minutes I received a email back with a claim number. A few minutes later I had an appointment time; service man showed up promptly and fix the leak. This was all done on a Sunday afternoon! Perfect!!!

Ralph ** called me back and helped me with the new contract purchase, and it was quick and easy transaction, and promptly received all the documents as mentioned on the call. Overall it was a nice experience covering all my home warranty needs.

He was very nice and explained everything to us in detail and introduced himself to us in a professional way. Called in results while we were there and told us what would happen next even if someone else came instead of him and if we would have to Pay more or nothing else.

Frank ** was very informative and answered all of our questions. He offered us great pricing for our 1st year policy and we felt comfortable joining the program. We look forward to a easy relationship with Choice Home Warranty and to see us continuing the policy..

Very professional and very good! Roof was leaking and he came out and repaired the same day. Greatly appreciated his help. Would suggest Choice Home Warranty to all my family and friends. Looking forward to using them again in the future. I feel it's very much useful and inexpensive to the upkeep of our home.

The online process to set up an appointment for service was easy and painless. You immediately get a confirmation number and brief description of the company information and time frame of the repair-person's arrival time. The only thing missing in my opinion is the name of the repair-person and method of payment.

Choice responds quickly in arranging appointments for service. Website is easy to use. Sometimes technicians are not fully equiped to fix the problem in one day. This takes up more than one day of my busy schedule to get the problem fixed.

I’ve never been one to buy an ext warranty. I heard people talking about theirs and looked into it. Choice was rated very well a and I liked what I read so I decided to give it a try. My house is almost 5 years young with Whirlpool appliances. My was not working correctly, I called choice and it needs a new control panel. Very disappointed in whirlpool. I put in a claim with Choice, they responded very quickly and sent a repair person out. He found the Problem and had to order a part. Because of the pandemic, I’m sure, it’s on backorder, which I understand. I’m very happy with my first experience with Choice, my daughter has since also got a warranty.

The first and only time I’ve utilized the benefits of my home warranty the service exceeded my expectations. I scheduled the claim online and within minutes I got an email from choice and a recorded message telling me what would happen next. Moments later I received a call from the company that was going to assist me. The entire process was very user friendly and put me at ease knowing it was being handled immediately. The next day the repair man came out and fixed my washer. He was very kind and professional. I would definitely recommend Choice for your home warranty company.

A little disappointed but not a lot. I guess the only thing I’m disappointed about was that I paid $70 basically to have a company come out and check out the stove, and then when they realized it wouldn’t work or they couldn’t fix it this company is sending me a check to replace my stove but, The check is going to be for $338. Take off the $69 And that means I’m getting my stove replacement check for $269.

My daughter (Elizabeth **) has Choice Home Warranty after having American Home Shield. She suggested that I get Choice after my experiences with AHS. You have been very good and completely responsive to her with her house even though it is in a rural area. Even she was frustrated with the response I had gotten from AHS.

The gentleman that arrived at my condo arrived on time. He was very knowledgeable about his repair service. He was efficient, he took his time and before he left, he informed me as to what was done to fix my problem. Great service. I would definitely recommend him.

Went into detail and answered all my questions in a professional manner. My Daughter Michele, Husband Lance and I are looking forward to our association with Choice. Your company comes highly recommended and after my conversation with Adam I'm very comfortable with my decision.

I've used Choice Home Warranty since 2004 when I bought my first home. I had a few issues and left in 2006 which is why I gave it a 4. Decided to give them another try in 2017 with my home and my mom's house. So far so good. Technicians were always on time and the fee never changes. They even gave me a great price if I paid annually. A suggestion, how about including Electronics in your packages? Just a Thought.

Their contracts states that they cover ductwork, and HVAC systems, but they always deny my claims stating wear and tear and the age of the ductwork or system. I asked them who needs their service if the HVAC is new. The HCAV would have its own separate warranty. They only seem to cover minor issues. Very disappointed with the service. We are looking for a more truthful and reliable home warranty.

I'm a new customer and just wanted to compliment the rep I dealt with Bruce D., He was great to work with and if he is an example of the customer service I can expect from your service, then I'm excited. I can tell you from most of my experiences customer service is pretty bad. Bruce however, is a shining example of what great customer service looks like, great experience!

Nathan was very knowledgeable and professional. Offered me every deal under the sun. I explained money was an issue now. I took the one year plan! Hopefully next year there will be similar offers. If things don't work out with Nathan he can always sell cars!