Choice Home Warranty Reviews

When I called with questions initially and the young man was awesome at answering all my questions. As the conversation went in I felt almost bullied to purchase additional things. I felt so bullied I pulled back from paying what I initially called for and opted for something cheaper. I don’t do well with aggressive and bullying salesman. I suffer from anxiety. When I told the young man that he was bullying me he said, "I’m not bullying you. This is what you called for to get protection for your home and I’m offering it for you for three years." I felt a little defeated after hanging up.

My appt was from 7-11, tech mailbox was full, customer service said he was running late, now my appt. was from 11-3. Received no notice about tech running late or change in appt time. Tech said his record had appt time 11-3. Poor customer service by CHW.

My furnace went out on Tuesday so I called a claim, they scheduled me for the next week scheduled maintenance from Kingdom First Heating And cooling. I called the guy to see if he can come out sooner than next week and he tried to put me in the cancellation list and he came out later that evening to get my heat going and the next day he repaired my furnace right away. I give the guy (Lewis) a lot of credit because he made sure that we get our heat going on a 25 degree weather that evening.

Technician was extremely professional with his demeanor and dress code. He contacted me prior to the service visit and kept me informed of issues of which needed to be taken care. I would highly recommend this gentleman to do work again.

Great Customer Service. The tech did a fantastic job. I'm very satisfied with the work. Thank you. I will recommend Choice Home Warranty to a friend or family member. I am very please with the customer service rep. They answer all my question will all respect. I felt very please with their time and patient. Overall I really had an great customer service experience.

Very satisfied to have an honest person. After purchasing 4 contracts and and sending 4 more your way, hopeful to keep sending friends and family to you. My two sisters have already renewed too. I hope to ask for Friendly plumber again.

The plumber was on time and quick. He performed his job well. However, he had to leave because Choice would not answer the company’s calls to approve the actions that had to be taken on site. Because of this delay, the plumber returned a while later and caused my wife to miss a work meeting. Again, the plumber was fine, but I’m disappointed in Choice for not answering their phone calls.

Very happy with technician, knowledgeable, efficient and pleasant. He identified the problem and was able to complete the work quickly because I had the part needed for the repair. I rated the experience 4/5 only because I was disappointed to be charged $45 (not blaming the technician) when I furnished the $3-4 hundred dollar part that would have been an obligation of the insurance company! Granted, I had the part ($100) due to a neighbor purchasing the part and then deciding to replace his furnace entirely. Your thoughts?

When I found out the broad time frame for my service technician to arrive I called because I couldn’t be available for the whole time. He suggested shortening the window to a time I could make. When here he was friendly, efficient and even noticed that my oven door handle was loose, tightened it and showed me how.

The agent seen to be in a hurry. I am a senior citizen and not as sharp as other customs perhaps. Tried to ask questions to determine what plan was best for me. His answer was not as clear as I expected.

Put in my claim for a water heater on the 3rd of December and now you tell me you can’t fix it until the 12th because of the virus. Very upset. Will be canceling my policy if this isn’t taken care in a few days not weeks.

Choice contacted me within a few hours with acknowledgment of deployment of a technician. Best 1 Plumbing contacted me within hours of appointment schedule, they made a courtesy call a few hours before my appointment. Our technician was so professional and knowledgeable! I’m a retired California Real Estate Broker and have dealt extensively with home warranty companies for my clients and of course my personal experience with my own homes. This experience has been right at the top of perfection! Best 1 Plumbing Rocks! Choice Home Warranty Rocks!

I don't know yet outcome. He adjusted temperature set of ovens. He said if this work you need a new oven. If doesn't work will see how good the warranty is. For now I give you 5 stars. But will see what outcome is in next week or so.

The ice maker wasn’t working and I called to see if it was covered. The man said it was covered and filed the claim for me. I got a message the next day from the Tech assigned and he came the next day. He found the problem and fixed it in 15 min. I am very happy with Choice and will recommend them to everyone I know.

Water Heater ruptured and we had no hot water. Contacted Choice and placed a claim. Butler Plumbing contacted me and arrived within an hour. Verified the problem and were able to get with Choice and replaced the water heater later that afternoon. Great Service on behalf of Choice and Butler Plumbing. Thank you both!!

I replied to an E-mail msg. about this service. I received E-mails and many calls from different people. I answered one call, had the service described, discussed some options and decided to buy the service. Hopefully I will be satisfied with the first service call I have to make.

We Called for a garbage disposal that was not working. We got prompt service. Disposal was replaced and working again. We were very happy with service. We would highly recommend this warranty service to anyone who may be searching for one.

They are quick to dispatch a technician to verify that the appliance is indeed broken, but service ends at that point. It has been several weeks since the initial service call, no repairs have been made, no repair dates have been scheduled, no follow up whatsoever. They do not answer the phone on the service line, but if you call sales they will promptly answer and then forward you to a machine. They subcontract to LIV Smarter who has no visibility on repair timeline as well. Buyer beware, not worth time, money or energy. This is a pure scam.

Thus far every time I've tried to make a claim there is some reason CHOICE Home Warranty can not repair or replace. 1st it was a refrigerator which needed to be replaced. However it is NOT my primary refrigerator and was NOT covered. I was told it could be for another $35.00 per month. 2nd it was a leaky faucet that would NOT be repaired because it wasn't a mechanical failure. 3rd, it is a hot water heater that would NOT be covered because a ruptured tank is not a mechanical failure.

Case manager Jamie ** and Nicole ** are very unreliable people that you have working for your company. They do not give call backs as promised. They don’t provide accurate information and lie. This has been a horrible experience. I’ve paid for my warranty coverage for 5 years and this is the first time I’m using it. It’s been the worse experience I have gone through.

The repair man has not arrived at my property yet, but customer service so far is awesome. After speaking with the customer service representative I was so please with her I could not wait until the repair was made I had to submit this asap.

My water heater is leaking. I called to file a claim. I told them I want a certain plumber that was sent for something else. Choice sent the wrong plumbing company. After telling Choice, I still haven’t gotten approval. I’m now several days without hot water. The plumber has been trying to work with Choice, but is also having no luck. Still waiting approval.

HRS Garage Doors, Kingman, AZ were very efficient in notifying when the technician would be out. Darren came out, was very professional and had a great attitude. He determined the problem and came back in 2 days to install a new one. I highly recommend this company.

I called and reported my roof was leaking. I've paid extra to insure my roof as I haven't any other items you insure. Like air conditioner etc. Please reconsider and pay for my roof that is leaking in one spot of my living room. If not I want a refund of all my payments I've made which is over a year plus interest. I wonder what BBB would say. You sent a tech out to check my roof, that's why you got a 3 on service.

You have never covered anything that we reported. The technician I paid for was wonderful. Waited forever for any response. Didn't take information. I tried to provide for the correct help. First from Friday to Monday no heat, then sent company that doesn't service radiant heat. Finally Wednesday it was fixed, no help from you. Looking at other options. I see Choice has been sued for denials, I have no doubt.

Hopefully I never get to use the warranty but if I do and it is anything like the service I received from Trey during initial signup, I have no worries! Signup was smooth, easy, and painfree! Trey even went above and beyond and moved up my starting coverage date!!!

I was pleased with repair but not pleased with how he left my toilet. He told us not to use it for 24 hours. We closed the door and did not go into that bathroom until the next day. When I went in to clean up I noticed he put longer screws in to bolt the toilet down and left the bolt covers dangling. This just did not look right. I called him to see what he could do. He told me he would come back and cut the bolts. I am not sure why he did not fix this properly before he left. I would have given 5 stars if he had fixed the bolts correctly before leaving my house.

Latasha was very pleasant. She was very detailed in answering my questions. She took the time to explain to me the difference between the warranty I have and Choice. Her knowledge and customer service was superior and I was sold.

Showed care and concern about the required maintenance and explained why and what he had to do. Took the time to show us the leak at the crosstee. Choice Warranty has great workers who are prepared to provide the required repairs.

You shouldn't rush anyone into making a decision, especially a senior. My first experience 12/2/20, not so good. My experience today 12/3/20 was very good. I am looking forward to good service. Thank you. I will be telling my friends. Thank you again.

I was on the phone with Andrea and she didn't understand my concern. I explained to her she didn't understand me and I was having difficulty understanding her. I asked to speak to a manager. She said it would take 24 hour. I said that was unacceptable.... She hung up on me.

My customer representative was most professional, patient, and gave me the best plan possible. Thanks so much! It was an excellent customer service experience. Now I will have peace of mind if anything should go wrong with my home. I thank God for my best friend referring me to your company. Stay blessed.

Master bath toilet leaking from bottom. Riley Corp came on time and very friendly and courteous Bill was very careful to make repairs while keeping everything clean. I would recommend Riley plumbing as I think they are very conscientious and caring company. Bill the plumber was great.

Upon calling my claim was handled skillfully, timely and the tech person was very knowledgeable about my issue. He was very courteous. I was very impressed with the service? I have been advised the part may take several days before it is received.

He informed us about the issues with our toilets. He replaced the fill valve on two toilets and the flush valve on one toilet, and had to nearly disassemble one of them (which should be replaced soon). He was very polite and respectful.

The order was put in and in less than 24 hours it was repaired by Richland County Plumbing & Heating out of Mansfield, Oh. Pleased with the professionalism this company showed. I did have to contact them to find out the results. Yes, I will recommend Choice Home Warranty.

I enjoyed talking with the customer service rep today, He really bent over backwards to assist me. It was a very pleasant and refreshing experience. Before I called Choice Home Warranty, my friend told me about his experience with the customer rep he spoke with and the price for the warranty that he wanted. I also, received great customer service. BG&E can’t touch this company. BG&E charges a lot for their so-called Warranty service which is not good at all. I will probably drop BG&E and I will use the money to get a Choice Home Warranty, a great deal.

Had an issue with our fridge not cooling up to the recommended temp. Placed a claim, got an appt set up for a technician within 24 hrs. Tech determined that replacement was a better option. The process was very smooth, however, the replacement value is a partial of the cost of a Similar type and brand. It was better than nothing. Overall, very satisfied with the customer service and prompt response with any issue. Highly recommend Choice Home Warranty to have as a peace of mind.

The initial diagnostic appointment was timely and professional. I am still waiting for him to get back with me to schedule the repair work. I am calling tech today to see if he has found the replacement parts. I will save my final evaluation when it is fixed.

I sent a email about my refrigerator stopped cooling and the freezer also stopped. I had an tech on Wednesday. The tech had to order parts needed so he ordered them. He got the approval to get parts and was back on Friday to finish the job.

I had The Worst experience with Choice Warranty rep.. The gentleman was Very Rude!. I couldn’t get a word in to explain my situation. He kept cutting me off and he seemed like he didn’t want to hear my situation at all.. I’ve had way better experience with a 3 star company. Once my contract expires I’m canceling my contract with them! I do not recommend this company at all and I will spread the word!

The technician was prompt and notified me an hour ahead of time that he is arriving. He was efficient with his work and everything was completed to our satisfaction. Very nice company to work with. Would work with again for locksmith services.

Drew is an HVAC expert and it shows. He responded immediately, was professional and fixed the problem. I hope you get more technicians like Drew to avoid what I went through with my very first claim (regarding a broken refrigerator), when the technician didn't even show up and rescheduled for three weeks later.

The technician was friendly, prompt, and effective. He wore a mask and was respective of our home. He fixed my two toilets with no issue, and the entire process through CHW was easy and transparent, with no surprises. We are very pleased!

Your Customer Service is very helpful and friendly. Your response time is however, slow. I am maybe thinking you might need to find more people in my area? That would certainly improve response time. Thank you for your service though. Greatly Appreciated.

Furnace comes on when it wants to. So I definitely need your help. I’m really impressed and how fast my claim was responded to. The technician is coming today surely hope he can get us some heat. Thanks for your assistance. I really appreciate it. I am up early waiting on him. My time is between seven and 11. I can’t wait.

The technician was on time, called before he came to let me know he was on his way. Once he arrived he introduce himself, very professional. Explained what he was doing. Very polite. I would recommend him to provide service for residents.

Tech arrive in time, was professional, and speedy. I described the problem and he knew immediately the solution. I will definitely use him and recommend to neighbors. I also liked that he was located in my area. I have already recommend him.

I got CHW based on a friend's recommendation on 8/18. On 11/23 our washer started acting up so I called CHW. They set up an appointment a week later - it was thanksgiving so the delay was reasonable! The repairman found damaged shocks and a crack in the rum that occasionally leaked some water. He felt it is better to replace. CHW agreed and within one day they offered fair market value for the unit. I just placed an order for a new washer and paid less than $150 over what CHW offered. Highly recommended and fast processing, Thank you.

I am completely DISSATISFIED with Choice Home Warranty and will say that to anybody that asks. The time it takes for your response and then your lack of good faith in upholding the warranty agreement is very disappointing. This is not the technician's fault, it is CHW's total lack of honesty and customer service.

The nice people at Choice, Tasha and Cynthia put me into a program that I can live with and have the peace of mind. They were friendly, flexible, and spoke very well. An enjoyable purchasing experience. Everything was explained and laid out so that it was easy to understand.

I called Choice Home to get a quote for a new home warranty. I was very impressed with the help I received and decided to go with a 5 year policy. I would recommend this company to anyone due to how helpful they were.

My shower head has been leaking for quite some time. Plumber came out and fixed the problem, it was a pressure valve. Very good plumber, he was professional, courteous. Our water pressure is not good. The plumber will return and solve the problem.

The technician made a brief diagnosis & resolved the issue very quickly. He was able to replace broken parts and have toilet functioning as new in minutes. Very satisfied with service and would recommend again.

Have no hot water.... unit is leaking. You refuse to replace! WHY? The poor plumber who came to replace our water heater was astounded that you denied replacement. Impossible to speak to someone without waiting days...with no hot water and potential water damage! Horrible company if this is the best service you can offer!

Yet another claim has been denied that should be covered so I will now have more wasted time spent on the phone with customer service fighting to have my drain line fixed which is clearly covered in the contract. Waste of money.

Original work order put out on the day the dryer quit working. I received an email that my appointment would be 5 days later between 0700-1100 am. That contractor never showed up nor called. I called in my disappointment and they noted that. The next day I followed up and the second contractor was wonderful.

I received email and wanted a quote. I had heard about the services but never obtain coverage. Once I responded, I received call immediately from Seth who was very friendly and had knowledge of services. I signed up after checking website. He provided all answers to questions and provided discounts for Seniors. I look forward to being a customer. Thanks.

You need to think fast because they're calling before you even get to finish putting your information in. My sales person was very nice. He does his job very well, kind, polite. Seems to believe in what he's selling. He explained the payment options that there are 3 different ways that this could be paid whatever fit your budget best was good.

Agent, Troy **, was very pleasant and efficient. Quickly "sold" us on a 3.5 years policy with significant discounts for seniors and a longer-term plan, vs. year-to-year renewals. We have carried home protection insurance for a number of years. Have been disappointed with other insurers. Hope that Choice proves to be a good "choice".

First issue was slab leak...no coverage. Second was a faulty shower cartridge and valve. Valve was “supposedly “ reimbursed, although the company you recommended says they HAVE NOT received. The valve was also replaced, and I HAVE NOT BEEN REPAID FOR. I have spoken to maybe 5 to 7 different people about this, to no avail. NO ONE GIVES LAST NAME OR A PHONE NUMBER! I am very frustrated by how CH has treated my problem...

Call to place a claim. Work had been done almost a month ago. Was not satisfied. I don’t believe I should have to pay another service fee because the people you called and sent to me did not do the job right.

Jared was absolutely great to deal with. He was very professional and pleasant. He answered all questions and followed through on all concerns we expressed. He got us a better deal than we expected. Will recommend this company and Jared.

DO NOT USE CHOICE HOME WARRANTY!!!! Terrible experience! They do not replace an appliance with a like model. They have a fixed maximum and it doesn't matter how much you originally paid. They do not cover removal of old unit or installation and of course not tax. They select contractors to diagnose based on algorithms!! I was told. No vetting. No checking reviews. They "sent" the worst company that did not show up ever or answer the phone or respond. So I contacted a repair company that said the Samsung washer piece of garbage unit could not be repaired because controls are no longer available although it was only 4 1/2 years old. So I have to pay $300 more on top of their "fixed" offer to wash clothes again. No negotiating. It should be called NO CHOICE MAYBE PARTIAL HOME WARRANTY.

Very pleased to get me the appropriate service I needed and the one I selected. This company listen to customers and they don’t make you feel like a they’ve made you a favor by assisting you. I have recommended this company to my friends and neighbors. They are very happy with services and price.

My laundry dryer stopped heating just before holidays. Choice quickly scheduled a service provider. The technician did a pretty good job. Choice covered most of the cost except for the deductible. I would recommend choice for home warranty to my friends.

Both the plumber and electrician showed up on time and fixed the problems quickly and precisely. I called Choice in the morning and they had an appointment set for me for two days later. I have to admit I feel at ease knowing if something goes wrong in my house, Choice will come to my aid. Thank you.

Happy with the terms of the contract and price is fair. Even though I felt pressured to sign up for the 3 year deal. Tried to explain this was not a good economic time for me, they kept offering deals. Felt like I was at a car dealer.

We had a leak under our sink in the kitchen. Plumber came out repaired the issue without any problems. Repair was quick and easy, we were extremely happy with the service to say the least! I had other warranties for my home and typically it would take a lot more arguing just to get them to cover the issue. Since we moved to Choice, we have never had to do the back and forth. I can honestly say best home warranty in the business. I highly recommend this company to all who need reliable coverage.

I spoke with Ben today, 12/2/2020 at approximately 10:30 am central time. I moved into this home on 11/28/2020. I have issues with all of the appliances (fridge, dishwasher, oven). Ben was patient and took all of the information and set up three separate claims for me. I can only pray that the technicians that come out to provide the service will be as pleasant as Ben.

Placed a request for my refrigerator on the 11th of November 2020. Finally got an appointment on the 24th of the same month. He then informed me that a part is needed. He also said the part should be on hand if not, it will have to be ordered. I will be informed. Cannot contact repair man, have been without a refrigerator, going a month. STILL WAITING!!!

I emailed CHW to open a ticket on my washing machine on Sunday 11/29. The repair company (Sears) was contacted and notified me within 24 hours of their ETA. They arrived on Tuesday 12/1 to look at my machine. The repairman was very personable and friendly. He had the needed parts for the repair on his truck and therefore was able to repair my washer immediately. Very satisfied! Thank you!

Replaced broken garbage disposal. They showed up in a timely manner and took care or the problem nicely. My call to Choice was taken care of within minutes. Thank you. Ryckee **. I have recommended your company to other friends because of your fast service.

The tech called this morning and will come today at about 2. Good response time from Choice Home Warranty, I am very satisfied with the good customer service I have received today and in the past. That is all I have to say.

My claim was handled quickly and efficiently. I entered my claim and within minutes received a phone call from a contractor to confirm an appointment that was the next day. I appreciate the timeliness in handling the claim. The contractor, Creative Contractors Construction Company LLC, called the day of the appointment to confirm, then, called when they were enroute. The workers showed up with masks and were personable, professional, and efficient. They completed the project without disrupting us - 2 kids in school and me working from home - and they were beyond friendly and knowledgeable about the work they were doing.

Just purchase your warranty this morning. I've already had the worst experience in the world. I have tried calling you 11 times and no one can help me. They keep transferring me and I get the same Department over and over again. I would like to cancel this policy and not get charged one penny.

Polite and very informative. Would recommend to a friend. This is a trial basis for me. Trying to compare the cost of this warranty to the cost of repairs. Seeing what the year brings and the cost of repairs, if any. Thank you.

Delay wait. Rude 1st Technician. And now not covered so appeal. Truly regret giving up my previous supplier. Plus Salesperson not activate my policy in 2 weeks as condition of joining. Hard to see why some said #!, 0 in my books at present!

Bob **

A very, very nice friendly helpful and understanding person that the kind of person that’s I love talking to and getting business together and that’s the kind of person you need to work for you. If it had a people like Danell when you call it will get you more business.

My Insinkerator (disposal) started leaking through the housing. Called Choice at 3:30pm and by 6:30pm the plumber was here. He also changed my leaking faucet which choice asked me to pay another service call. The two items which I called in for the same kitchen sink should have been combined. I hope they will refund or credit me for the service fee.

When I purchased contract, I was lied to. I found this out when I received service for my Ac. The tech was fabulous. But I was told everything is covered on a service call. When tech got there he was quick in finding issue, but I had to pay for leak test. I spoke to a lady and she said it was my responsibility and told me I was responsible for freon. I specifically asked this question. Another lie. The girl was a ditz. Very unhappy thus far. I was a valued home warranty customer for years. I still have no air. I hope it's taken care not without no more hidden charges. I'd like to try your company for a while. I was allowed to talk with a manager. Please make right. Respectfully.

The tech explained everything he was doing and if I didn't understand he would explain it again.

I am a very fair and reasonable person. But I was completely disappointed with this company. My dishwasher stopped working and I called Choice. They sent someone out to check it and I was told the part that was needed for the dishwasher was not available anywhere. So Choice sent me an email for a cash offer to replace my dishwasher. But that was a slap in the face because the offer was not even close to being enough to buy a dishwasher of similar value compared to the one I had.

The heating system and my thermostat didn't talk together. I could hear it trying to start and didn't or it started but no heat came on. Looking at the ion line instruction booklet didn't help much. I called CHW and Monday after Thanksgiving Matthew was here from San Antonio. He went into the attic, stayed about 45 minutes, came down and said some kind of a board was not working. He said they'd order another to replace it. No phone call on Tuesday to let me know anything. So here I sit, the system not fixed.

The technician was courteous and readily answered questions and phone calls. He was prompt with arrival and was willing to provide a better timings window for that arrival. He provided quick service when able and good recommendations for further work.

The technician was great. He was professional and explained what he was doing every step of the way. Only thing is, 2nd restroom was looked at and nothing else was done and I'm still waiting. He said he would submit to Choice and someone should get back with me.

Plumber was very knowledgeable, friendly, on time and just an all around awesome person. He even cleaned up after and I am so happy. I would recommend him and also Choice Warranty to all my family and friends. Choice Warranty is also very responsive and was able to process my claim in a timely manner. Very very happy.

Fast response time. I am so thankful that I chose to go with Choice. I have recommended them to a bunch of people now. They've saved my family a lot! Thank you so much Choice. You may have even saved our Christmas!

The technician from pool era arrived and was extremely professional. He did a check of the system and made necessary repairs. He was very professional and described the checks he was doing. I highly recommend this company for pool service of any kind.

Tech was on time, courteous and informative, I was disappointed that it takes two weeks to get the replacement parts. We are still waiting for the parts and tech to return to our house and repair the dryer. It is a major inconvenience to be without a dryer. In today's world we are spoiled and do not like packing up wet clothes to go to a laundromat.

Not cooling. 2nd time attempted to have items fixed and on both situations DOES NOT COVER was the answer. What will if I have to continue with CHW. When I try to inquire with the technician, his response was that it's technical and I cannot understand it. Finally he hang up on me.

I’m not quite sure what you actually want me to review for crying out loud folks... All I did was answer the phone when CHW called me... I believe the salesperson's name was Doug... I could be wrong... Please understand that I suffer from a Traumatic Brain Injury with horrible short and long term memories... But I have no idea what you want in this description... All I did was talk to Doug and listen to his talk on what your warranty covered and what the deductibles were and how much this would run my annually etc... I chose the 3 1/2 year warranty at a special price... I just hope this turns out to be what I’m hoping for....

Alma's arrived around 11:30 as scheduled and gave very good service. Was able to find the problem fast and was nice enough to put in a new bulb and was willing to change out another bulb that just went out that morning. He checked out the other bulbs to make sure they were right and not loose.

We have had Choice for the past 5 1/2 years and been very pleased. Every time we have called, we have received a service call within 24 hours and excellent service as well. I can recommend Choice without exception. It is reasonably priced and far better than the other home warranties we have had. In fact, we are selling our home, are providing a Choice Home Warranty to our buyers and have also purchased another 6-year home warranty for our new home. Dionne ** was my salesperson and is a true asset to the company.

We were impressed by how soon an appointment was scheduled. The young man we spoke with was friendly, well informed and completed the task well. We hope the tech gives us good service too. We have a long term agreement and look forward to the future knowing Choice will be there when we need you.

Heating system wasn’t functioning. Choice dispatch repair technicians who determine there was crack in the heat exchanger. Choice determined that they would not pay due to rust. Everything with moisture running through is susceptible to rust. I have made three claims between two homes... Choice is yet to honor a claim.

I ordered this warranty on 11/18 and I never received confirmation. Today I talked to someone that said they were emailing the contract and receipt. I have received nothing yet. Please take care of this immediately!

We have been working with Choice Warranty for almost 3 years. During that time, CHW Repair professionals has never disappointed me. The repairmen that have come our house quickly and have been polite and exceptionally competent. I have recommended Choice Warranty to my friends and colleagues. I look forward to sharing my experience with your readers.

The tech was fine, but again the claim was disallowed, as were our other two claims. There seem to be more exclusions than problems that will actually be resolved. We are terminating the contract with Choice. We will be looking for a provider that will actually solve our problems.

The drain line split and allowed the raw sewage to drain into the room. Another leak was the humidifier line was leaking because the drain was partially blocked so he cleaned out the drain line and the drain hub to allow the water to drain out.

I called in to make a claim on my fridge. It said due to covid there would be extremely long hold times. Go to website instead. I went to the site and was typing and before I got finished putting in the type of fridge I had and the issue with it an operator was taking my call. The young man was generous and very polite and handled my claim most urgently and services will be rendered next week. Thanks for your prompt handling of my claim.

Choice Home Warranty service has been prompt, professional, and thorough with the handling of our claims. The contractors they have sent to us have been exactly the same! I would highly recommend this service to others in the Columbia SC area!

Excellent experience! Claim opened on Sunday afternoon, service scheduled for Monday morning. Technician arrived on time, was knowledgeable and professional, diagnosed the issue quickly, obtained authorization and replaced the garage door opener soon afterwards. While I had some average experiences with CHW, this one was excellent.

This is the second policy I've purchased from CHOICE. The agent who assisted me, Alan **, couldn't have been any more efficient or kind. I appreciate being treated well as a return client and will recommend you to my friends. It's so nice to deal with a representative who reflects the company's standards. Thank you, Alan.

Requested service for leak on the kitchen sink and had the job completed in less than a week. The assignment was completed appropriately. The person reported the company covered about $40 on needed part and we had to pay $53.

Our furnace stopped working on the coldest day of the year so far. CHW was very responsive and worked through a couple of hiccups to get repair company right to us that day, identifying the damage and going out for the part needed to fix it. We were back in business with heat by supper time.

Choice Home Warranty did not honor their agreement. My AC stopped working in 100 degree weather. I called for service and they stated they couldn't reach a technician and to get my own service and submit diagnosis. I spent $129 on a service call and submitted. Waited on hold for the tech to speak to them, they never picked up. All forms and with video and pictures were provided. They wanted to speak tech, tech finally stated not waiting on them anymore. After speaking to two different "Resolution specialist" I was told they would get a call me within 24 hrs to schedule and appointment, I was never called and was then told to get my own estimate again. I then told them not to charge my card again until they honor their contract and get my ac looked at. So they canceled my contract will not return a call. They scammed me good!

Our Heatpump quit working so I called Choice to report the issue, I received a message soon after that the repair was assigned to Comfort Pro. Comfort Pro was very thorough and the technician, Luis, was prompt and professional. He diagnosed the problem, then went to pick up the part, then back to install. We are very happy with the service of both Luis and the office staff who did a good job of keeping us informed.

I could barely understand the rep. I told him he was talking too fast. After warranty purchase he tried to up-sell. I said with all due respect I'm not interested. Please send email to confirm my purchase. His whole attitude changed. He said, "Your email coming you don't have to be rude.." Checked my email.. My mailing address was incorrect. I had to call back to correct. He said service calls $75, email says $65. Rep needs to slow down and double check important info before trying to get another sale! Bad experience out of the gate.

The tech was great BUT this is the second no name brand thermostat you put in within 2 months. I have several serious conditions & it's ridiculous that it was warmer outside than inside. I feel that I should get the first tech coming out fee back. I will have to buy my own thermostat that does more than heat, cool and up/down temperature and pay to have it installed. I signed on to have good products installed. They are the cheapest possible. Very disappointed.

Carlos is an excellent representative of your company. Was member of AHS for over 15 years but they are totally lacking in customer service. Choice Home offers same services at a less monthly charge. Looking forward to using your services.

My air conditioner stopped working. Initially they stated the breaker switch was not covered but then approved for the breaker switch to be covered. TWO WEEKS went by and I had not heard from Choice home warranty nor the AC company about fixing or replacing the breaker. After 16 days went on I was forced to hire another company and pay out of pocket to fix the breaker to have my AC working here in Texas. It was after this time that Choice contacted me but I had already fixed the AC being that 3 weeks were coming up. They stated that if I had already fixed it there was nothing they could do. This is illegal and unethical business practices making a client/customer wait THREE WEEKS to fix a not working AC unit in Texas.

Technician was very courteous & arrived early. Because of where he lives, he has to schedule other calls in our area for efficiency. I believe my wife was pleased with his diagnosis & knowledge. Unfortunately, we were unable to re-create the malfunction issues with the oven that we experienced when claim was entered. He thought it could be "control board" that could be going out. Probably will result in new claim going forward. Thank you.

Friendly and nice, but seriously it is like they are harrassing people that keep calling 3-4 times a day from different numbers. Now I get a callback today about home security system really? Rethinking about our choice in Choice Warranty.

They refused to fix HVAC system making claims that any older model would have because of age, they used fine print to refuse service. Claimed that a little rust on the coils on the heat pump that was outside voided their option to make the repairs, trying to resolve the issue was a waste, they were rude and treated me like they could care less about my concern. Also had a request to fix my garbage, they sent out a plumber, he said I don’t even need to call, they will use their fine print not to fix it. I just called a local plumber and he fixed the problem. I cancelled the contract ASAP, got rude treatment from their customer service people.

My call was answered promptly by Faye. I told her that my kitchen sink faucet was leaking and she set up a claim and now I will wait for a service/repair team to call me. We will set up a time that is convenient for tech and me.

The repairman showed up when they had promised and went right to work. He repaired the refrigerator quickly and efficiently, He was friendly and nice. Our Refrigerator is working the way it did when we first received it from Sears.

The service man was here on time. He was quick to ID the problems and placed an order for them. We are currently waiting for the parts delivery. Can do a further review after the parts are installed and the service is completed.

EXCELLENT customer service! I need to receive the services first to be able to evaluate Value... Don’t know yet if I can estimate if coverage is appropriate but what I do know I’m thankful to for such a great guy to guide me through your immediate services which I’m confident will surpass my needs????

I am very unhappy with the experience I had with this refrigerator. I am having a crisis here and your company was of no help. In the end, I was given a $700 to replace my fridge, which is not even half the price of any fridge. I am so disappointed and unhappy with the delay (2 different contractors), and the time I was given to discuss the issue. We have thrown a lot of food that got bad because of this fridge.

The worker got here and in about 20 minutes he had it fixed. And the worker made sure it all worked. And no leaks and he was at my next door neighbor to fix a lot of things a lot after he had bought his place.

The technician that came out to fix the washer and dryer was the most kind warm gentle understanding just most personable guy. He explained in our terms what was going on every move that he made told us what would happen and it did happen everything that he said happened. Very very very happy with the technician.

Having trouble finding someone for my service. This is the second time they've had trouble finding someone. Will have to change service if this continues. We have young children living at home with us and it is cold. We need a company who is going to help.

Absolutely ridiculous response. On two separate days, I called the claim number and left my number for call back and got no response at all. Terrible customer service. Had to submit online and then now for the second time, told that you can't get anyone to come out in a reasonable amount of time. Not sure if you are not even trying, or only have one repair person in the area, we were able to get in touch with multiple fairly quickly. Great business model you have, you collect the fee and have the customer coordinate all the repairs.

He fixed it without any hassles and came quickly. They called and made sure that the time was right and they seemed to know what they were doing. This was the best experience I have had so far with Choice.

Had problems with KitchenAid dishwasher which we have had for about 15 years. It suddenly stopped working. Called Choice who assigned tech who found that circuit board was bad. Because of the age of the machine it was advised better to replace them to replace. We accepted the fair monetary offer and it will be replaced. The only issue I had was the offer was not to really replace but just a money payout. This meant I had to use additional money to replace since the offer was not large enough to really replace and then I had to also pay for it to be installed. Would have been good if it was cash settled and was offered to also have it installed.

Great service! Very nice work. I asked them if they could place aside out of the way for me. No questions asked they went back into the house and placed the wire out of the way for me. Now I ask you who does that anymore? Not very many that I am aware of. Thank you HCB Electric for the great work you did for me at my home.

We purchased a Choice Home Warranty and every time we needed a repair Choice would accept the claim but would never actively work to find a vendor. They rely on the customer to find the repair company and before they’ll agree to pay the claim the company has to agree to fill out a ton of information and submit it directly to Home Choice. Much of the information isn’t even relevant to the repair. In calling companies in the area we were told that they would not work with Choice Home Warranty because they didn’t pay their bills. Do your homework before using this company and call local vendors to ask about them first. I would highly recommend against using this company.

Customer service was bad. I did not get the Black Friday promotion even though I sent my email request on exact date to ensure my place. I couldn't add roof repair under my policy since cost extra to included it. also, on my other houses I was told that roof repair is included on all other 3 houses but apparently they are not!

Customer service was very friendly and helpful. Their rates are very low. I would definitely recommend this company to anyone and everyone who is in the market for a very affordable home warranty policy. And I just hope the servicemen are as nice as the customer service department is.

Did a outstanding job as always. Our Service guy was so friendly and helpful that why we renewed our plan. Everyone that has came out has been so good. I would tell anyone what great service we have had. Thank you.

Very positive experience in ordering new warranty plan. Gary was very professional and efficient in answering all my questions in explaining warranty plans and pricing. He also was super helpful in finding every discount that I was eligible for in quoting me plan prices and offering options for additional savings.

Sales person Kyle was not very customer service oriented. When I told I did not want to pay for the year all at once he seemed not to care whether I signed up or not. When I said I wanted to pay monthly, He couldn't wait to get me off the phone. Thankfully I based your product on others recommendation not your service personnel. Not a good customer service experience. Maybe he had a bad day....

I called to make a claim on my hot water heater. My contact ended this month and received a text with my new payments. I spoke with Stephanie who addressed all my issues and got my pricing costs back to the original price. Then she. Took care of my claim. It was a very comfortable call and I was put at ease. Thank you.

The response time was outstanding. I am not satisfied with the exclusions of the policy. Most items that cause a malfunction that is costly are not covered by the policy. I spent over $500.00 in total for service call fee and repairs. It may be wiser to take out policies with other companies that cost more monthly, that have fewer exclusions.

Simple process with very helpful guidance and options. Exceeded expectations in the friendly and professional support. Multiple options provided for future extensions and or renewal. Support member answered an initial question from an on-line application and then took control to completed the application thru securing a new policy.

Our hot water heater went completely out the service technician was extremely helpful. Disappointing that Choice refused to replace or credit towards a new hot water heater. We’ve been left without hot water for over a week now with zero solutions from Choice. Have a family with children. Where is the humanity here.

Your sales rep explained the program well, answered all my question, was able to get me a price comparable to what I was paying but with better benefits. Was not pushy made me feel like a valued customer. Would recommend to a friend.

Your company was recommended by an employee program here at my job Houston Methodist; called You Decide. The advertisement popped up; so I clicked on the button, and filled in the blanks. Phil's call was almost immediate. Phil was very good in explaining details and helping me to make a choice. He has given me his phone number and email address should I have any questions or concerns.

I was looking after 49 years with Sears for home appliance warranties and I called Choice Home Warranty and spoke to a nice young man Luis and he walked me through everything. I purchased a policy and I am happy to be away from Sears after 49 years with them their service went downhill. Your company came highly recommended. Thank you.

One morning woke up to a flooded garage with water running everywhere. Called to report leaking tank and send a repairman out. Repairman looked at it and said these things only last so long with this hard water and recommended replacement tank. Choice denied my claim to replace my hot water tank. Needless to say I was very upset for denial. What good is a warranty that doesn't live up to its obligations? Paid over $1000 to get water heater replaced out of my own pocket.

I am very pleased with how quickly Choice Home Warranty responds to claims. The only issue I have is that the amount awarded to replace seems extremely low for the appliance being serviced. We recently submitted a claim for our washing machine, which would have cost more to fix than to replace. We got a settlement that did not even cover half the cost of replacing this appliance. You could say it was "better than nothing" which we decided to be true. But, we don't understand why the payouts are so low. Otherwise, we are very happy with the expertise of the service person sent and the amount of time it took to settle.

Brian from Legacy was efficient and did the work in record time. He also installed a new flusher in the toilet that gave me peace of mind for future. He showed me a potential issue with the seal under the toilet, as well. Excellent work!!

Handle on toilet will not flush., Chain broken. I tied a string from handle to chain so it would flush. So far this has worked but you will send a plumber out on Friday Dec. 4th. This is not an emergency since we have 2 bathrooms.

Needed parts to fix. You would think that he would have on truck since he was a Sears guy and knew the problem and model before coming. Have to wait near two weeks with laundry piling up. What is a mother to do?

I have been trying to get my refrigerator fixed by them for last 5 weeks. They send out repairman from Sears. The electronic panel is not working. It was not freezing now. Since first technician it is now over freezing. Now it is also freezing everything on top also eggs, lunch meat, produce ruining it all. The repairman from Sears said it is too old. Cannot get the parts needed it would need to be replaced. Now they continue to send a repairman. Last call he did not even make contact with me I was home all day. Instead he closed my ticket stated I refused his repair which was a lied. I would call Choice Warranty. They have not been responsive or sensitive to the repair of my appliances. I have been with them a while. This is my worst experience.

I thought it was the thermostat. It was but they did go up in the attic and the furnace checked out. They put a new thermostat in. It now works fine. They were on time and had it fixed in no time at all.

Not sure what has been done lately but customer service has been great. I highly recommend this home warranty as they are very professional company. Great customer service at a great value. The person/tech Art Miller of Miller’s Plumbing was Great very professional, knew what he was doing and was very clean!!

We have been without a close washer for 2 weeks now it was about 1 1/2 weeks before anyone came out to look at it. he said that it would be more expensive to fix than it would be to replace it. We said that is ok with us if you want to replace it. They then offer us $ 350 to replace it after we paid our $75 fee for the repair guy to show up just to look at it. They think that I can replace a LG direct drive front load washer for $275 even Black Friday deals aren't that good. Now I get to wait and see what they will do next. I am glad that I live so close to a Laundromat.