Choice Home Warranty Reviews

Called to renew my home warranty due to the fact I had already had Choice home warranty prior. But, I had never been offered senior discount. This go round I renewed at a better price & for more than a year. Very pleased in the past. Even more pleased today!

I will never recommend anyone to your company. I wasted $85 for a technician to come out to my home for a service call only to have your company deny my claim for something that shows in the contract is covered. I will be writing a review on this CHW to warn people about my experience.

The man that came was very professional and polite. He told me that it was only a hose stopped up. I ask if he could go ahead and service it and he said he was happy to do that. I feel like he was more than fair and very honest which I really appreciated. I will highly recommend them and will be calling them again this spring. Thanks so much for recommending them.

I was very satisfied with the repairman that visited my home. He turned in the problem and against their promise when I paid for more than 3 years of CHW Services they rejected it. Telling me it is not their responsibility. They told me of a section in my contract. Ignoring the section they sold me on - Electrical Systems are covered.

My visit was very informative, I decided it sounded like a great deal. The fellow that I visited with was super friendly and helpful, he answered all my questions and gave me the account number and services number. Thank you very much. Marty

The problem was fixed in a timely manner. The provider was very good and fixed the issue promptly. They called to notify us of their time of arrival and they were right on time. Excellent service. I am pleased and satisfied.

I dislike giving negative reviews, but I feel I must in this case. My microwave failed. It took a week to get a technician out. He confirmed it was broken and told me it would be either repaired or I would get an offer of funds to replace it. The next day I got an email with an offer of funds. The amount was enough to buy another microwave, but did not cover installation. I refused it and was assigned a case manager. An email asked me to make an appointment on her calendar, and the first available one was over a week away. I sent her a detailed email, including the fact that my husband and I are in our 70s and could not physically handle removing and installing a microwave.

Person on the other end of the conversation was very informative, polite answered all my questions. Helped with my decision to join your group. Happy to say he saved me some money. Would recommend Choice Home Warranty to my family and friends.

My double over broke down. I called you guys and the tech that came out stated it could not be fixed. I was offered $667 for a replacement not even 1/3rd to purchase another. Not to mention my oven was Jenn-Air. It doesn’t matter it was 10yrs it was a great oven. I disputed this and the case manager states my oven looked old and I could find a double oven at $667 price. SMH. Apparently she was not a homeowner and has no idea about appliances prices. I will think twice to recommend Choice Home Warranty in the future.

The micro-wave oven stopped working. We called Choice to set up an appointment to check out the appliance. The technician checked the unit out and declared that it was not repairable and that he would have to route the repairs higher. As the magnetron and voltage regulator (?) had burned out. So a few days later, we had to call and found out that couldn't repair it and to call a claim settler for final cash disposition. We've only been with choice a few months. We got Choice because on its face appeared to be genuine..

Cynthia explained the warranty plans and got me excellent pricing. She really knows her stuff. I look forward to working with her in the future when my items fail to work properly although I hope that happens later rather than sooner.

When we bought this house last year the seller handed us a Choice Home Warranty that supposedly would solve all the problems involving the house. This is the third time I tried using this service and again no luck. They did fix a dryer heater but AC has been a problem. Living in a rural area it is hard to find a service tech much less one responder to Choice for a service call. No one ever responds. If I get in contact, I am informed right away that they do not get involved with warranty companies. The company will not let me submit the paperwork, including the diagnosis and photos. When you receive the advertisements for warranty they make it sound so easy. All I can say is buyer beware.

Andrew answered my questions and explained my options very well. I felt that I picked out the right plan for me. I was on the phone with him for about 15 - 20 minutes and he gave me a lot of information and options. I like that this was not a contract and that I could cancel at any time.

Called to schedule claim and someone called to come do service that same day. Told them of my father's passing and they were understanding and compassionate. Nice to know someone cares. Have had good experiences with service in the past and hope to continue to do so.

This is my 1st time calling to use the home warranty... The phone call was pleasant and easy. She explained how it all works. I hope the rest of this claim goes as easy! Thank you for explaining how it all works.

The online claim process involved filling out a one-page description of the problem, along with my personal information. It took about two minutes. (The real test will come when we see how long it takes the local repair person to call and set up an appointment.)

I love your service. Thanks. I have had you take care of my washer and dryer and that was a treat to work with you and your service provider. I believe your service to be A1 and very fair pricing to get it. I have always be treated over the phone as someone special so your customer service is great.

Michelle was outstanding. I would like greatly thank her for taking her time to help me with the option of renewing my home warranty. I was truly impressed with your enthusiasm and passion. I would like to thank her once again for her professionalism.

Un-Stoppers Plumbing. is one of the best. Mike was on time. Came into the house, showed him the problems. He called the company, explained the problems. Waited for the approval, went right to work. Had to get some special parts, called his shop and they brought the parts to him that he needed. Installed the parts, left the job spotless. Would highly recommend them for your plumbing projects.

I’ve only been with this company for a year and a half. And so far I am very pleased with their vendors services I’ve received. It is very cost efficient for me because I’m on a fixed income. I saw the advertising on Facebook. And I Looked them up and thought this was a good company for me. As I stated earlier that I am very pleased with their vendors.

House heater would not start. I tried a few things to no avail. Made claim to Choice. Response was immediate, contractor assigned within 2 minutes. Technician assigned within 10 minutes and arrived in less than an hour. Evaluated, determined, and repaired in 10 minutes. Excellent.

Tech was professional and efficient. It took few follow ups to get answers for my questions. It was difficult not to have a fridge for a family of 3 for a week. So I went ahead and bought a somewhat similar (less cub ft) fridge because I couldn’t wait any longer. After a week, I did receive an update. The offer only covered 50% of the cost of the new “lesser” fridge. It is not fair.

I chose Choice out of an abundance of due diligence. The sales associate was obviously reading from scripts and failed to accept my decision to contract annually rather than multi-year, as he pushed me to do so. The sales technique he employed was clearly being read from scripts for "up-selling," which I found very offensive. Had it not been from my research indicating Choice offered high customer satisfaction in the Ft. Myers market, I would have ended the call and moved on with another, more respectful, service contractor.

Setting up the claim was quick, simple and the representative was very informative. Was notified the same day of scheduled appointment though I was not able to be present at that time. Called and spoke with the technician and we scheduled for the next day. He was on time, neat, wore protective covers over his shoes, we discussed the issues and he went right to work. He had to go get a couple of parts, was back in no time and completed the repair. Highly recommended.

Home Warranty has difficulty locating technicians and always wants you to find your own. Of course, I bought this policy so that the warranty company would. Locate the technician and send out to make the repair. At first, the company emailed me and told me to find my own tech. But after a few days they found a technician. The repair was quick and my burner is working now. I did not have luck finding a tech to repair my water leak that would wait for a reimbursement from Home Choice Warranty, so $400 later out of my own pocket and not from my warranty plan, I got my own plumber. The bathroom sinks were flooding my cabinet. I really want this home warranty company to pay reimburse repairman quickly, “on time”, so that more technicians in my area will accept jobs.

I recently became a widow and decided I'd better purchase a home warranty as my husband always did the home repairs. I am also trying to work full time. I thought when our shower would not shut off it would be a simple fix but apparently instead of just being able to replace the channel, the whole unit must be replaced. Although the plumber was very knowledgeable, when he submitted the repair charges to you, it was denied.

Technician was on-time and professional. He wore a mask and kept it on. He finished the job quickly and didn’t leave a mess. I was happy with this company, Appliance one solutions. He Called before they arrived and explained what was wrong.

Punctual and professional service. The guys arrived well on time, inspected the issue thoroughly, fixed the issue properly, and gave good feedback to avoid the problem in the future. We liked the service and we will definitely recommend it to others.

The response time for resolution of a water heater is not acceptable. Due to the Covid-19 virus, it is very important to have hot water. As a senior and a disabled veteran, good hygiene is extremely important to good health. Going over a week (and counting as the resolution is still in question) without a shower is not only an inconvenience but is unhealthy. Especially during this Covid pandemic it is risky. When dealing with health and safety it is imperative to respond quickly, which doesn't seem to be a priority with Choice Home Warranty. I am disappointed to discover the confidence of having my back covered has apparently been misplaced.

I was very satisfied with my service tech who looked at my built in appliance. He deemed it unfixable and put in for a replacement. Choice sent me an email with a offer that was about 20% of what a replacement would cost. I challenged that and the rep got with the department that handle claims and came back with an offer that was 50-60% of a replacement. That was beyond disappointing. She said that is all they could do. So replacement coverage doesn't really mean replacement!

My policy number is **. It was purchased and paid for 5 years back in November 16,2018. I was very pleased with the repairman that came yesterday. Rob ** 573 381 5992. I would highly recommend him. In fact I think he had watched lots of repair videos. He mentioned watching a video that shared a common issue my machine has. He removed the door latch, he put put a piece behind the latch so that he could tighten the latch tighter. The videos showed that the screws were long enough they could not be tightened enough not to keep the latch tight after wear and tear. I think this was what the issue was back in August 2020.

The service was great and the technician was on time and did a great job and he had his mask on the entire time. Thanks. I will recommend you to any of my friends. I need some more work done. I'll, be calling you soon.

Spoke with Andrew and he was very informative of Company’s service. Offered additional information that would give us longer service for reduced cost but we chose to take first year and see how it goes. Appreciated all the good information. Thank you, Andrew.

They were very professional, worked with my schedule, and didn't make me feel like a complete airhead. I would definitely recommend this company and use them again if I ever need them. They were also very clean and respectful of my home and their work area. They wore mask and was very polite. My garbage disposal is working like new. I'm so very relieved.

We appreciate the time and effort George put in to explain this homeowners policy to us. We are a little disappointed in not being able to read the coverage policy before we had to sign over our credit card. We hope we will never have to test this policy but if we do, then we will be able to give a more accurate assessment of our experience with Choice.

They are very efficient and service calls are answered fairly quickly. Each time we had a problem, a service technician would call and schedule the service. We have had very good experiences with CHOICE Warranty. I would recommend them to anyone that needs a home warranty.

Great value for 6 years of coverage. Would highly recommend it to my friends and family. This is my 2nd policy with them and am very pleased with the coverage. If you are in the market for a home warranty this is the one for you. If you sell your home this can go with it for the buyer's peace of mind.

I called to Choice Home Warranty 1-800 number to request service because when trying to use my garage disposal system I was having a concern with standing water/slow drainage. Initially a gentleman was sent out, in which he said that we needed a plumber, he wouldn't be able to fix it. We need to call back to Choice and let them know that we would need the assistance of a plumber to come and snake the pipe. I just felt like it wasn't enough questions asked during the initial call to get a better diagnosis for the problem, which caused us to have to rearrange our schedule for someone to have to come back out on the following day. Hours were between 3-8, which the plumber came @ about 5p.m & quickly fixed the problem.

Our AC froze up. They were here within 12 hours and fixed it!!! Below Zero was the company they sent and they were great!! Was a great experience from the first call till the tech left! Definitely recommend them and the company they sent.

Air conditioner went out, CHW was on top of it. Next day a technician was there & fixed in a couple of hours. Also a shou out to Below Zero Air Conditioners & technician Adonys. He was courteous, professional & early for appointment. Thanks.

I think to some level you have peace of mind with Home Choice Warranty. Their service was good. Sometimes filing claim is tricky but overall they provide good service. Customer support is good. With the price they offered I recommend to all my friends.

I actually like having the service. Being able to schedule service and technicians coming out quickly. As well as the customer service and billing team are great! The negative is that they refuse to replace my item. I have been having issues with my refrigerator over a year and they keep sending different companies to try to fix it. Each company tells you something different. In the meantime, I'm spending so much money for the deductible. It's ridiculous to me that a certain point, they don't just replace the item, especially since it is so old. The policy needed to be updated that says after a certain amount of repairs they would replace the item. ALL the other home warranty companies I've been with do that. That part is misleading and now I'm not sure what to do because I'm so frustrated.

I was very much dissatisfied with Choice Home Warranty. It took 7 days to get a technician to my house to see about my repairs that was only after about 5 phone calls when I was promised that there would be a response within 24 hours. This is not the first time this has occurred. However the processing from the technician was handled in a timely manner. I was still dissatisfied because this is continued reaction from them. Thinking about cancellation of my service when this claim is settled. Experience has not been great.

The technician was excellent. We will be without heat for a week before the part comes in. That is way too long when a part could have been shipped priority. Not a good situation. I have no complaints other than the time period.

I would recommend Choice warranty to my family and friends. Provides great service. Been with them for about 2 years. Great company. Will stay with this company for years to come. The customer's service representative was knowledgeable and provided great service and I was very pleased with her. Her name was Joss.

The plumber fixed the problem the next day. I didn't have any hot water. He had a variety of parts on his truck and was very knowledgeable. He wore a mask and had shoe covers on each time he enter my home.

Ended up going with Choice after searching around. Anthony, my rep I spoke with, was able to answer all my questions and provided actual insight into the purchase I was about to make. The company appears to have a strong customer service presence. Will love to see how this relationship between business and consumer evolves!

I needed service on my dryer that was making a loud noise. The technician was on time, courteous and had my dryer working in no time. I'm extremely happy with Choice Home Warranty. Thank you very much.

After 24 hours no response to an emergency situation for my 92 year old parents. Never pay up front for additional years of service which is high on the list for their sales pitch. You are stuck and they will only give you very little of your money back. Only good if you do not need them. Had to find my own technician and only reimbursed me for 1/3 of the money I spent. No consideration for COVID situation, aging parents, or inconvenience. Never do business with this company. Only take your money and not there when you need them.

Extremely fast and courteous service! I filed the claim online and had my garage door problem solved that same day. Only paid the service fee and $50 to change the equipment. Love how reliable this company is! Will definitely keep on referring my friends and coworkers to you guys!

This was our first warranty claim with Choice Home Warranty and I have to say, I was extremely pleased with the response time of Choice Home Warranty and the company that Choice selected to assist us with our issue, A-Plus Garage Doors. I entered this claim on the computer Tuesday night and when I turned on the computer first thing Wednesday morning my case was open and I had an email from A-Plus Garage Doors with an appointment for 11:00-3:00 that afternoon. I was thrilled at the immediate response! I had a previous appointment scheduled at 12:20 that day so I called A-Plus and they set an earlier appointment to fit my schedule. Brian, the Tech. was very courteous, knowledgeable and very thorough. I am very, very pleased with the EXCELLENT care I received from both Choice Home Warranty and A-Plus Garage Doors. Thank you to both companies...

Tech was great. Friendly and informative and FAST. He had my heater fixed in an hour. I submitted a claim and saw a tech 2 days later. This company was perfect. Could not be happier. It only took three days for all the parts to come in, I have an older unit, but they covered it no questions asked.

Sign up was easy and we’ll see how it goes from there. So I just signed up and haven’t had any problems cause I have to wait 30 days to have any service done. The gentleman was very courteous and informative.

Updated on 05/22/2021: I switch to Choice from another home warranty I had for 19 years. I did this because the service changed a bit and I was not satisfied. So far, I am VERY pleased with Choice. Two issues have been resolved already! Thank you.

Professional and competent persons. Only negative thing is that I asked for the receipt and they promised me to send the receipt through email. They never sent me the receipt. They should be informed about it. Further I would be better if they wear shoe covers when they enter the house for the job. They did their job perfectly. Overall I am happy and would like to have them again if needed.

Right from the beginning the service was amazing. They have assigned Technician from Cascade Plumbing LLC. He is amazing person with expert knowledge. Understood the issue and fixing very nicely. Breyer then my builder. I would recommend to everyone. Thanks.

Tech was ok. I am not sure he sent his appraisal in after his visit which delayed the visit. He and I prefer to have him call and get approval on the phone. Save him an extra trip and gets fixed right away. I think Choice and many other companies are using the pandemic as an excuse for poor service.

Beware, they talk a good game, but don’t deliver! Called two weeks ago and my problem still isn’t fixed. Two of their techs never even showed up. Called and tried to cancel and the guy who claimed to be a resolution manager had a huge attitude. Huge mistake choosing this company.

As long as the service involved is within 100 or 200 bucks in total cost, CHW always finds a provider, authorizes them and has the service delivered without any hiccups. This is one of those good moments, I want to savor it with this good feedback and thanks.

From the time I initially reported the issue, it took a week to resolve it. Diagnosis promptly and a new thermostat scheduled to be installed 2 days later. But it was Friday so wait till Monday. Choice did not communicate with installer Monday so wait another day. 7 days without heat!!

Very much, great job honesty, on time and I love this company. I’ve enjoyed the service and would Recommend them to anyone. I love not having the stress of my appliances or working, peace of mind. Thanks so much.

Thermostat and element were out on my hot water heater. Obviously a covered item that took 4 hours and several phone calls to get approved. I am confident that if I had not called I would still be waiting. Customer service had no other information than, 'the approval section was working on it'. When I asked to speak with the approval department, customer service said they could not contact them. They sent me to the 'response team' instead. They continued to tell me they were working on it and said to just be patient and wait on the process.

CHW took good care of me with replacement fee towards a new washer today. They also helped me out with my AC when I needed repair/replacement work. I definitely recommend them to anyone. Service Appointment was timely and issue resolved. Good company - Thank you CHW!

Made a call to CHW started services in Oct/Nov with no anticipation of anything breaking down just trying to be on the safe and comfortable side, very quick response from CHW they contacted their service person. Appointment was made very timely. Service was done very professionally and yes I would recommend their services.

Choice is on the ball. You call, and they get someone out by next day. Love it. No hassles. No more worries with my appliances, and cheap enough to fix. They get the job done well! It was the best and easiest choice to make!

It was a very easy process. My customer service rep, Kevin, was very helpful and gave me the time to do my own research. He answered all my questions. I am hopeful that all future contact with Choice Home Warranty will be as pleasant.

This company is not to be trusted. It took 1 whole month to try. To get them to send someone to look at my water heater then they wanted me to pay $600 to fix it. Have never used them but have paid them every month for about a year. I do not recommend them.

Had a late night Plumbing issue and Butler Plumbing arrive the next day at 10:15 am. The Tech, Damian, was very friendly, my grandson and he bantered a bit, and he got to work. Quick and efficient the job was done to our satisfaction. I believe this company to be qualified and honest and will definitely use them in the future for any of my plumbing needs.

Great on site tech person. He knew what he was doing and fixed our problem (a sensor for our dryer) without having to come back. Would recommend to anyone. It is a local company. Good experience for us with Choice Home Warranty.

When I submit a claim, customer service is great. However, those you contract sometimes take forever to respond to my problems and fix them. Also, I had to cancel my subscription and now I am being charged more. It was not my fault I got furloughed.

Representative was very, very helpful and listened to my concerns and answered all my questions and gave me a very detailed description of my new policy and all it entails and a direct line to her specifically with any and all questions that I may have that needs answered.

My garage door was starting to open and close on it own, without anyone touching the remotes and it was making a terrible noise when operating. Since the garage door opener was replaced, it is working better than when the house was new.

The ceiling fan has not been repaired as of yet. An approval was necessary by the Home Warranty Company, after it was determined the fan was faulty. Now just waiting to get appointment again to have the issue resolved. I am new to Choice Warranty and was not aware a contractor would need approval for replacements prior to this appointment.

Technician found out the problem with my dryer, ordered the part and came back promptly to put it in. Fantastic job! He kept me informed all the time and explained things thoroughly. Also volunteered to follow up should I have any additional problems.

I had the pleasure of dealing with a very nice, polite, and seemingly knowledgeable young man this morning. I look forward to being a part of the Choice Home Warranty family and certainly hope that they provide all the services promised in our phone conversation. Follow up emails were sent promptly so, if their service is as prompt when needed I'll be super impressed.

The rep was wonderful. Walked me through what was covered and if needed what would be replaced. We were disconnected, however, I was able to reach him back ASAP. I feel better that I am now covered if something breaks! Thank you so very much.

You have not sent us a check for the replacement yet. What is taking so long!!! Please send the check NOW!!! Your service in this respect is very very poor. What are you waiting on? Send the check now. I will remember this lack of service when it comes time to renew.

The tech was great and took care of our problem. He told us what the procedure was and the timeline for us to have a repaired oven. I spoke to him later as to another question on the oven and he answered all my questions. He is truly a professional!!!. Thank you for your assistance.

I have just signed up with this company so my experience is non existent as to their home service. However I spoke with a very knowledgeable person who signed me up for a 3 year contract. This companies prices and coverage far exceed the previous company that I had when I bought my house. I look forward to their follow through after the initial sales pitch. I felt it was an honest presentation. Maurice has been with the company for 12 years and that speaks volumes in today's market.

This rep from Sears was awesome!!!! In time and very knowledgeable. In the future if I will have any problem I want to see him in my house. Thanks a lot for your service. Your reaction on my request was very fast.

I only had the initial visit, someone will be coming out today to actually perform the work. I was pleased with the time it took to get my claim addressed and the technician that did come out seems knowledgeable in accessing the problem.

The technician is very knowledgeable to resolve the Microwave issue that had occurred over the weekend. I have submitted the claim online, Choice Home Warranty team had appointed a technician immediately and he visited us within 2 days to fix the issue. Thanks to Choice Home Warranty for providing excellent customer service.

This is the worst company I have ever dealt with. Every contractor they sub the jobs out to is a no-show no call no response no call back over and over and over. This is happened on all three of my claims. A complete nightmare every time.

This was the first time I used Choice Home Warranty as my garbage disposal wasn’t working. I used their online service to make a claim. Within an hour, I got a call that a serviceman from a plumbing company would be at my house on a date two days from the initial claim. The man came, replaced the garbage disposal and left all within a half hour. I appreciated all the protective gear he was wearing.

The person did a great job! But the price went up and I didn’t know anything about it! I have been a customer for years and they didn’t tell me that my payment had gone up for repairs. I was very disappointed with that. Not knowing that I had to pay 75 dollars at a time like this. It was hurting my budget with only one person working in household With 4 kids. Need better communication about payment going up on your plan. I have not change my plans. I probably cancel it after this year and find a cheap rate. Can’t afford this cost!!

Did not like having to wait over 36 hours for a technician to come out when we had limited to no heat in the house. I think Choice dropped the ball on that one. The technician did a great job and was professional and courteous.

The techs were very good at explaining the issues with us, also very courteous, they knew their stuff. They were on time. Went right to work. Seem to take pride in their work. Explained how getting the unit fixed. The procedure and possible wait time,

Warm welcome and good deal, covered two homes at a good price. Sales person very courteous and helpful. I got want I needed two complete homes covered. I have exploring home warranties for sometime now and I highly recommend Choice Home Warranty for any household. Thank you for the sales person that called and she was immensely helpful.

Caller was very courteous and knowledgeable. I was very impressed! Look forward to being a customer! I will share my experience with others. I have a son that works in real estate. I'll share my experience with him to share with future homeowners.

I was a little apprehensive to talked with Gary in fear of our conversation being too sale pitchy because I didn’t need sold - I wanted to act on home warranty. However, Gary wasnt, he was professional, precise and to the point. Thank you!

Good experience. I received a email saying work would be done on the 29th but work was done earlier. Happy about that. Work was done but tech broke a screw. So no more leak but the handle is not secured. We are waiting for tech to return with a screw to fit. So we need a follow up on this issue. Thank you in advance. Sincerely Jamel **.

Why do I pay premiums? The flange was broken. I put in a repair request 4-5 months ago which you did not act on. It continued leaking, rusted out the bolts and ruining my floor. You guys suck. I am a disabled veteran. My income is limited. I hardly afforded the $570 bill. Hope you are happy, you just took food off my table.

I have no opinion at this time. I am waiting for the work to be done. I do not like that you gave me the option of paying for the work myself and then get reimbursed. That is not why I purchased the insurance. If I could afford to have the work done I probably would not have insurance.

Jack ** did an excellent job of presenting the CHOICE program and negotiating my concerns in order to complete the deal. His follow up and persistence were impressive. I look forward to a good working relationship.

The company contracted was courteous, even provided an earlier appointment. The tech was experienced and took care of the problem expeditiously, He even provided additional information for future air conditioning system maintenance, at an added cost of course.

I really need to wait to really answer this question after I get the check to replace my microwave. The person came out to check was very good, they email me my receipt which was good. You all sent me response which was good. Let's see it all the way through first. Waiting on the check now. Thanks.

From start to finish, my experience was exceptional. Filed a claim, received an email within a few hours for service to be completed the very next day. The plumber called to confirm appt. and fixed the leak. A job well done. The whole process was completed in 24 hours. This is the reason why I love Choice Warranty, I don’t have to spend hours searching for a reputable plumber!

Michael's Residential Repair was a great company. The technician was very knowledgeable about what our plumbing problem was and then he went above and beyond to help fix another problem before he left. Would definitely recommend and use this company in the future.

I've canceled this warranty as like other warranty companies. You don't cover the systems when we make a claim. We had to pay $1600.00 to get a whole house water softener. I will not register with another warranty programs again. I paid you $71.00 for 2 months and I expect you to refund our money.

The gentleman I dealt with covered all the bases and found me the best price. We went over all my options, discussed all coverages and came up with a plan. Thank you so much for leading me in the correct direction.

The sales representative was awesome! Very courteous and knowledgeable! He went the extra mile to assist us! Awesome customer service and very helpful! He knew a lot about competitors reputations and frequent issues concerning them. He told us why Choice was a good selection and how the company stood apart from others! Very pleased with our warranty purchase!

The Technician was very professional and knowledgeable. The technician answered all questions and explained his answers and made recommendations on how to care and maintain the dishwasher. The technician did a very good job and would recommend him to anybody who would need his service.

You guys have been good but the person you said was coming on the 26th hasn't came. I've called the number you put in the email yesterday and today but have got no answer. When I called you I got a quick response but the man came one time, got the model number but did not come Tuesday like in your email.

I was spoken to with respect and care expecting years of service. Would recommend Choice Home Warranty to others. They are fair, honest and service oriented which is very important to me and my family. I'm excited to have this opportunity.

This was my first claim with Choice Home Warranty. All went well. Technician contacted me, apologized for being late but was tied up with a previous appointment. Diagnosed the problem providing feedback. Advised he would process the claim and get back to me. The next day he was back with new disposal and installed with no issues.

The technician was very good but we are still waiting for a part for the repair to be completed. The part was approved but has not arrived and our next appointment is on 2/2. It would be good to have it so the repair can be completed.

I called to get some information about their prices. Jason was very thorough in explaining their system. He also asked if I was a Senior or had been in the Military. I am a Senior and served in the military for several years. Having that information he said that he could give me some discounts which was great. I was truly surprised by what he had to offer. If this company is as good when repairs are needed it will definitely be a winner.

The man I spoke to was very good. I called in to change my auto billing and he told me about your program for seniors, and I took it. Really a good deal for us older folks. Thank you for the good customer service.

My technician for my oven (Frank) was on time and very encouraging about repairing my oven. It will take a few days to get approval & the part, but I'm glad he will be the one returning. On another note: Previous experience with my toilet took 3 servicemen to hopefully have fixed my problem. Eric was the 3rd to come by, and he was the best of them, doing everything he could to resolve the problem. I only have 2 claims to compare to, but am still glad I opted to contract with Choice Home.

Bruce D. Was Very helpful. Great customer service. He went through a different choices and deals the Choice warranty offers. Thank you home warranty. I think we made a great decision in our new home. Have a nice day.

In reference to the technician, someone called to let me know that the tech was on his way. The technician was very professional, wearing a mask, and resolved my problem in a timely manner. He also informed me if there is a problem, please notify them. Thanks.

So our heat pump quit working 2 weeks after we purchased a townhome. We live in Kansas and it is winter time. It took Choice over 10 days to tell us they won't cover repair. We have no heat and it worked when we bought the house. We sent in the inspection reports from when we bought the place. Says unit is working good but could use some general maintenance, level the outside unit and had a couple bent fins on the outside of unit. They denied our claim due to this even though it says unit was working fine. Thanks for the worst service ever and not even helping with hotel bill since can't have kids sleeping in 40 degree house. STAY AWAY!!!!

DO NOT GIVE THIS COMPANY YOUR MONEY!!!! This company takes your money but does not cover your appliance. Your contract will state normal wear and tear is covered. It will also state there is no age limit of the appliance and the ONLY stipulation is it must be in working order the day the policy goes into effect, which is 30 days from the commencement of the contract and receipt of the first premium. BUT this company will find any reason not to cover your claim. Then when you appeal, the claim adjuster assigned to your claim avoids you. Calling back at odd hours of at all, never providing a direct line or extension. They don’t even call when you have made a specific appointment.

That's it still. No one can beat them with their price and coverage. Better to get a 6-year plan instead of 1 year. I was paying $65 a month versus $28 a month with them. It cannot get any better than that.

I am very pleased with Choice. Response time has been extremely fast - tech appt. as well. I went thru the internet to schedule appt - and within min. had a tech appt set up. The company picked by Choice was extremely fast and kept me well informed as to the time the tech would show up and as promised. They were very helpful in making the tech available to accompany me for my times.

Andrew Marks... excellent customer service, professional, attentive, dedicated. The agent took the time to explain the plan, give me alternatives, and provided me with answers to all my questions to ensure I select a plan that best meet my needs. Thank you Andrew.

The selection did reach a closer local company which could have come more quickly. Also, your automated call was not clear and gave me an incorrect phone number. It took several calls to get a correct telephone to the contractor who replied. The local company did not get the request because they were further down the line due to being a new contractor.

So far so good. I'm well satisfied with the service provided by Choice Home Warranty. The service technician was well prepared and knowledgeable. Just waiting on parts to be delivered. I can update this post if necessary after work is completed.

The technician came on Monday, but we found out today he did not report to Choice until the next day. This is Wednesday and we are still waiting to hear from someone. Customer service could be better to respond back to customers.

Ralph assisted me and he had great attention to detail and my needs. He made the experience very easy for me. He gave me all the information that I needed to make an informed decision. I would 100% recommend this Company.

I am pleased with Harry (customer service), he explained the details of the warranty, how it works and what were my payment options that I can work with. Kept asking me if I had any questions until end of our conversation. Thank you Harry!

We just had a couple of leaking faucets to repair. Jason ** of The Final Touch was the technician assigned to service our account and he was outstanding. He was very friendly, knowledgeable and informative in explaining the problems and how he would fix them. If we have any other issues, I will always ask for Jason.

My furnace stop working while I had, Rob **, at my home working on bathroom remodeling. Rob, does repair work for Choice and has previously repaired my refrigerator through a Choice referral. Rob was working on the bathroom when the furnace stopped working. I asked him to check the furnace. He identified the problem and put a new motor in for me. Unfortunately, I did not call ahead consequently I am obligated to pay his bill myself.

CHW looks for ways to not to cover expensive items. In past A/C unit was misdiagnosed and needed 3 technicians to figure out a fuse issue. Microwave parts were available but could not get it it after 2 months paid me couple hundred asking me to repair. Now cannot get repair on second fridge saying it’s a mini fridge not covered. Why do I have this home warranty if it cannot cover items and would ask for prorated refund but even that may not happen as I am sure CHW will come up with some clause not to refund anything.

Our Tec wore his mask and introduced himself with a Business card. He examined the problem then went and got the proper tools. While working on the garbage disposal, he realized it was no longer a working item so he went and purchased a new one. He had it installed very quickly and even gave us some tips on how to care for it so it will last a long time. He was very pleasant and let us know they will come back for 30 days free of charge if it is needed. Very very good experience.

Plumber was very professional. He even came one day earlier of my appointment just to fix what I needed. Service was fast and my problem was fixed in the same day. I’m having a really good experience with Choice Warranty.

I would not recommend Choice Home Warranty to anyone. You all are a bunch of scammers. We have had this warranty for over 15 months now and we were just denied stating preexisting conditions in the state of Florida for our Air conditioning system. Who can in their right mind would stand for that. I will let it known to all of our social media sites and also have our attorney involved in this scam of a business.

Called about a plumbing leak. Spoke to someone within minutes, despite the message warning of "long hold times." Received email about claim, and several follow-up emails, explaining what was happening. Finally had to use our own vendor, as CHW couldn't find one. No problem - they outlined the process clearly, and it worked flawlessly. Claim was approved, and they say a reimbursement check is on the way.

He diagnosed and repaired my dishwasher with expertise and professionalism. He was timely and communicated well. I would definitely use On Point Appliance Repair again and would highly recommend on point appliance repair To others who have appliance problems. Thank you.

Door handle detached from microwave, microwave so old they discontinued making parts, but of course your company won't replace. Even though it is normal wear and tear. After 10 yrs, things do go bad, very dissatisfied with Choice. Your company always has an excuse of why you can't replace things or fix them. But, I pay every month. Looking for new companies.

The tech analysis the problem. Made repairs no hassle at all. Made all repairs. Checked and made sure there were no more water leaks. The tech was very professional and showed he was very Knowledgeable. Choice was very helpful in locating a repairman.

Associates were helpful, and information. They were unable to find appliance repairman in my area. But gave me the opportunity to find my own appliance repairman, and reimburse me. That works for us since we live in a smaller community.

Choice Home Warranty was very prompt with assigning a vendor for the claim submitted within a proper time response. Follow up emails were received regarding service of vendors. The vendor was very communicative regarding appointment. I have been very satisfied with my contract through the years.

I filed a claim over the phone and the next day, I had a technician at my house who properly diagnosed the problem, ordered the parts, and quickly fixed the problem. I would highly recommend Choice Home Warranty to my friends and family.

I was told when I purchased my warranty coverage that replacing a outdated unit that can't be repaired would be no problem. But after my last claim for my hot water heater that is 16 years old confirmed what I was worried about, your claims department will only approve repairs for units, even when a technician highly recommends replacing it. I will be looking for a new warranty company and trying to get a refund on my current policy. Nor will I recommend Choice Home Warranty to anybody else...

The associate was was knowledgeable, respectful, cheerful and very very helpful. I called about a referral in which I didn’t get my free month. The assistant helped me with that and I am very satisfied. I also made a claim. I’m very satisfied.

Our claim was denied, said it was not because of normal wear and tear. All we have ever done was wash dishes and silverware in our dishwasher. Over time a seal in the door came off. It's a dishwasher, we did our dishes in it, very normal use, but repair is not covered?? We paid the $75 for nothing.

I had a garbage disposal start leaking, I called CHW around noon and received a technician appt within four hours for service the next day. Great service, quick, easy and painless. The process to start the claim was quick, the communication back was prompt, the service was quick and done efficiently.

Do not make appointment without the owners consent. I had pots and pans sitting out from under the sink and had to how back and forth for water to wash my dishes and cook for several days only to be told that the work is not approved. Additional information needed, tell me what you need and why. The plumber had no idea what you were talking about.

I pulled my refrigerator out to clean behind it and heard a terrible noise. When I pushed it back it quit cooling. Called repair man and he said it was a leaking compressor. So the compressor if the heart of the frig, so that tells me it needs to be replaced. My claim was denied. I paid $2000 for this warranty and this is the 3rd time I've been denied or it's not covered. I'm very disappointed.

I have had my first problem since I opted for Choice Home warranty. Right from the claim submission till the technician fixed the issue, it was very smooth and well planned. Appreciate the service being provided during these challenging times.

My programmable thermostat went out. He explained the problem and told me it could not be repaired. He called CHOICE and they authorized a replacement of another programmable thermostat. I was not sure they would but pleased that they did authorize.

Representative was informative with regards to product and current offers. Answered all questions in a very professional manner, which enhanced the decision making process. At this point, I would recommend this company to friends and family members who would need such coverage.

I called to correct my first claim with Choice and was very pleased to get a representative quickly. He handled my needs very efficiently and politely. I was very pleasantly pleased to get a representative on the phone so quickly particularly with all the challenges and delays associated with COVID in workplaces.

My experience was good. Customer service was good. Job done was good. My faucet was dripping water. Thank you for your service. Choice responded to my phone call pretty quickly. I received service within a couple of days. I am grateful to have a Choice Home Warranty. Keep up the great service. God Bless You!

Contacted Choice Warranty and they immediately started a claim set up for a contractor to repair check out my furnace, The company called me within an hr, and was there the next morning to fit the problem. Would highly recommend them.

Choice was really fast and efficient with helping me resolve my issue. I set my appointment online and with an hour I was all set up for my appointment. Serviceman was set for the very next day. This is the kind of service I need when something break down at my house.

I was very impressed with the customer service rep. Who handled my new account with Choice Warranty. Louis was very friendly and explained the program very well. He was patient and answered all my questions and concerns regarding this warranty.

The technician made short work of the repair and was on his way. I think this is the 6th or 7th year I have had Choice coverage on my home. Well worth the investment. I would recommend this to friends.

Our technician was very nice and knowledgeable and beyond helpful with assisting us with all of our questions. Appreciate the effort offered by him. Would definitely use this company again and request them in the future. So far so good with Choice warranty since we are new customers.