Choice Home Warranty Reviews

The technician was excellent. He answered all of my questions and explained how he would get my water working and how the process to complete the job would work. The plumbing company itself is a little difficult to work with. I made several calls to verify the initial appointment and only once did they answer and didn’t return any of my messages. The warranty company is even more difficult. It feels like the initial process is to find away to deny the claim. I’m hoping I won’t have the same issue when the plumbing company calls for approval to complete the job.

Absolutely a ripoff. They say they replace and offer 2-300$ for 3000$ item and argue I damaged or some other excuse that they have. What a terrible company. I have 6 policies and don’t know what to do. All prepaid I’m sure this will never be posted.

Our technician, Ted, arrived five minutes early for the appointment. That was a wonderful first impression. He told me what the problem was and what was going to be done to alleviate the problem. The work was done in about 45 minutes, and our A/C unit is working as well as if the unit was just installed.

In my opinion, not a great home warranty company. Our dishwasher wasn’t working. They opted to replace it with $272 in Lowe’s gift cards, which wouldn’t even cover half the cost of a dishwasher let alone the amount it’s gonna cost me to pay to have it installed. This claim was also resolved over a week ago and I’m yet to get the so-called gift cards.

Choice Home Warranty is a scam. When they sold me the 5-year contract, they told me that if something breaks, if they can't fix it, they will replace it, and the first service fee is waived for my home. I purchased it for my home and 2 rental properties. Now, my microwave has died, and this is the first time in 4 years that I have a claim for my home. They can't fix it, and they replace it, but they pay me to get the microwave. It's fine, but the pay I received is lower than what I'm seeing for microwaves. I still have to pay out of pocket, and they don't install it; I have to pay for the installation. The policy I have is not what they told me when they tried to sell it to me. It's misleading and scamming. I'm very upset. I stuck with the contract, but after my contract ended, I will never buy from this company again. I had a First American Home Warranty before, and they fixed everything and replaced it without me paying any extra money.

Austin was very helpful and explained everything covered under the contract. I have had CHW on my rental property for a number of years and have been very happy with the service. After building a new home I chose CHW again.

The technician is great. Cooperative, respectful and he did the right fix. Not a patchy fix. Highly recommended.

I was very pleased with the man who came to check my air conditioner. He asked questions and checked everything out to determine what needed to be done. He was very thorough and explained everything. I felt confident in his assessment.

Junior, was not only knowledgeable about our dryer and resolved the problem without having to reschedule for the repair. Very impressed, also his appearance and mannerisms was exceptional! I have had other home warranty companies and Choice Home Warranty is the best of them.

I called with a plumbing problem. A technician was assigned. He called once confirmed. From that point on he pushed me off and pushed me off and pushed me off. He was scheduled for June 2. Never showed up. Said he would be there the next day, never showed up. Was reassigned to June 9. Could not wait that long. A new technician was assigned and he came immediately. He assessed the problem and said it was repairable. He sent the information to you and you denied coverage. Your company is nothing but a bunch of phonies. Every time I call everything is rejected. Having a warranty with you is worthless. I will never recommend you and I will never renew with you. On top of that I will spend the extra money and call service technicians that can repair the work and not have to worry about coverage. You should be ashamed of yourself.

Mr. ** was very professional and explained the inspection process. I prefer his (Troy) or the company’s service moving forward on issues involving my HVAC systems. Troy did explain why my unit was not functioning.

After much discussion and insistance on my part, the call representative proceeded to find another vendor. I should not have had to insist that Choice change the vendor when I clearly stated this first vendor chosen makes me uncomfortable. That said, the second vendor, Flowmaxx Plumbing, the company actually handling my service call was terrific. The call reps need to listen to customers and respect what they say, perhaps speak with a supervisor instead of dismissing customer concerns. Further training and support needed for the call representatives. Thank you for addressing my concerns.

Ray’s Appliance team made my day! Very knowledgeable and professional! They kept me posted on the day of service so I would know exactly when to expect them. They resolve the issue with my stove quickly and showed me what to do should it happen again. I really enjoyed talking to them. Would absolutely want them to be assigned to provide service on any future appliance repairs.

I filed the claim online. Took me 2 mins. It was assigned to a tech working a few hours & had an appointment for a week later. My issues was resolved quickly & efficiently! Very pleased. Highly recommended. I have gone through about 6 different warranty providers & Choice is the best!

The plumber who came out, Lidian from LED Plumbing was AMAZING. He was honest and helpful, knowledgeable and kind. The entire staff was fantastic and very communicative! The reason for the low stars is that Choice Home Warranty DENIED the claim after the plumber arrived. They made an assumption that I was WRONG and, without explanation or contacting me, denied the claim so I was forced to pay out of pocket. I still haven't heard from CHW about why they denied the claim or to allow me to appeal their incorrect decision. Even the plumber said the claim shouldn't have been denied. So 5 stars for Lidian, Meredith and LED Plumbing. 0 or 1 Star for Choice Home Warranty.

I called the number, they took my information and set up an appointment ASAP. NO HASSLE. I'm very glad we took the warranty and out on our home. We lived here 20 years and our appliances were in good condition but, you never know who to call, who to trust. This is so great. What a relief.

I’m so happy that this horrible company gave me the chance to write them a review. Our 5.3 cf XL Maytag washing machine broke down. Rather than fixing it, they told me it needed to be replaced. They gave me $400 to replace it. I bought the same washing machine and it cost me $1000, Choice Home Warranty, didn’t even give me half the value of my washing machine. Oh, it is also going to take them 4 weeks to send me a check, so they can get 1 more month of a payment out of me because I’m afraid if I cancel they won’t pay me. I will cancel my warranty the minute I get my measly $400. Their customer service is a joke. Once you make a claim and a company picks it up, you are on your own. DO NOT pay this company a dime of your hard earned cash!!

Sent someone out to do repairs, get cooling on. He tried to get approval. Was told office closed. Being a good contractor, he got the cooling on. Now can't get approval because of some paperwork. Why was this not checked before he was sent out. And it took over a week to get some out. No cooling 80 and 90 deg out.

Yes, you have taken care of me very well. But the last guy that worked on my furnace had to come back three times and that was kind of frustrating but he finally got it so thank you for your service. I appreciate it.

Appointment was pushed out by an extra week after making the appointment. Technician arrived 1 1/2 hours past the 4 hour period they said they would be here. Technician was very polite and did a good job at repairing my washer. Also made sure it was in good working order and cleaned up before he left. Technician was very professional!

I was looking for a better choice than American Home Shield for a cheaper version, and Choice Home Warranty gave me a much better price. So far, they have met my expectations. I just wish they would repair icemakers. I reached out to them about my icemaker, and they said it was not in the contract. They don't do that. Other than that, they fixed the AC. The capacitor went out. Overall, I was very happy with it. I just renewed, and they were $20 more expensive. So, I called them and said, “Well, if you charge me the same price as American Home Shield, I’d just go back to them.” So, they continue to charge me the less expensive fee.

A contractor came out and fixed our air conditioner. I was only without AC for a day and a half so they met my expectations as far as them coming out to take care of it. Filing a claim with Choice is sometimes easy and sometimes not. We do it by phone and you have to go through all the robo questioning and pushing buttons before you get a person. Another thing is sometimes, they send people who refuse to do the work.

I am extremely pleased with the service I received. The garage door technician was professional, knowledgeable, and courteous from start to finish. He arrived on time, quickly diagnosed the problem, and completed the repair efficiently. He took the time to explain what needed to be done and answered all of my questions. My garage door is now working perfectly. I highly recommend this company and especially this technician for his excellent workmanship and outstanding customer service.

The rep from Sears Service was friendly and informative. He not only found the issue but explained what was happening to help avoid future problems. The request was made online and it was easy and they sent regular updates.

My agent Seth was very helpful explaining the coverage and all options. Very knowledgeable! I hope the company is as good as him as I am quitting another company for their terrible service. This company has very good reviews and rating.

Very happy with my home warranty. The only reason I did not rate it a 10 was because it did take about three days for them to get back to me. Other than that I’m very satisfied. I have had a lot of different Home Warranties that have disappointed me and so far this one’s pretty good.

I was supposed to have an appointment on Tuesday. I called to confirm and they told me it was changed to Wednesday. I didn't receive any communication about this change!! I was hoping the issue would be fixed but they were unable to.

Great, super fast service. HVAC system was down and not cooling correctly. Had technician out within a few days of the service call. The transaction was fast and simple. My HVAC is running nice and cold.

Went to Choice Home Warranty online and submitted a new claim request for a Plumbing System issue. Received notification from CHW that day that an appointment with Showtime Construction LLC has been scheduled for next week and was confirmed. A representative from Showtime Construction called me to see if they can come today. I was available and so I agreed for them to come today, and it worked out better for me. Alberto came and fixed the plumbing issue. Alberto was very pleasant and courteous. He did a good job and he cleaned up after his work.

Our AC unit quit working. I submitted a claim online and they quickly assigned a technician. He checked everything and it was the motor. It was denied but I appealed with explanation and it was approved. Our motor will be installed next Thursday when it arrives. The company they used is thorough, professional and honest.

The gentleman, Leo, was excellent! He fixed the problem efficiently and quickly. This was our first time calling since we set up the account last April. Now I had no problem with Leo, he was great. However, when I called to get the appointment, the girl that was going to charge me said as of 5/26, my account went from $75 per visit to $100. I tried to tell her I was set up by Tatianna last year and senior program. We are 78 and 84 under senior program and had never called before. She said that didn't matter, we had to pay $100. I finally convinced her to send me to Tatianna. She did not know who that was but sent me to the Resolution Department, where I spoke to a very nice gentleman, Angelo, and he confirmed that I was right. He did an excellent job. Contacted GE for the man to come, he came and he too did an excellent job.

The technician was great! He arrived when he said he would and had my system up and running quickly! My only point of frustration was that I didn’t have air in the main part of my house for almost a week due to scheduling by the warranty company!

Claims should be approved faster to make sure the job is done in a reasonable amount of time, especially depending on the claim. As well as to make sure the claim is truly completed. Vendors should be vetted out properly before being assigned an account.

Very professional and efficient. I would recommend this company to people who do not have a home warranty. They kept me informed of the appointment time and actually came earlier than expected after calling to make sure that was okay.

Arrived timely. Professional and knowledgeable. Stayed in communication. Diagnosed the problem and submitted the claim. Provided a detailed receipt for cash payment of co-pay.

My garage door opener failed to open on a Sunday. I called Home Warranty and given a claim number. I was kept informed by email. I had an appointment by the next day. Even a picture of the worker sent to my door was included. Worker was respectful and willing to answer questions.

I did receive a prompt call back once submitting a claim. It was for a washing machine that broke. Turns out it was not repairable. I was offered a Lowe's e-card for the amount of the offer, which I thought was great...except the fact I have to wait up to 30 days. I accepted prior to knowing time frame. Besides that, I had a great experience with Choice Warranty.

The person who came to fix the garage is extremely knowledgeable and on the spot in resolving the issue in a timely fashion. Although Choice Warranty didn’t cover the service, cost was reasonable to move forward and get the work done, thanks.

The appt I was originally given didn't work for me because I was going to be out of town. Kent worked with me and got me into his schedule before my trip. He was very personable and got to work, figured out the problem quickly from what I told him, and was done within an hour. I was so impressed!!!

We are extremely grateful & happy with Choice Home Warranty. We have been with them over 10 years & they always send a technician within 24hrs of our claim & 90% of the time they fix the problem or replace it with a refund check. I’m extremely satisfied as a customer.

There are some improvements needed related to communication between service companies and CHW. We received emails with dates for service that were never planned from CHW and the service companies (2) that made appointments never came until I called to complain. The first companies came and I never heard from CHW or the services company. Until I called 4 days later nothing had been accomplished.

We had a pretty bad water leak under our sink and come to find out that the drain basket and faucet gasket were leaking. CHW was called and within two business days a plumber was out and working on the sink and faucet. The plumber was very courteous and professional. The experience was a very good one and left me feeling calm and that the job had been done right. Plumber finished within 90 minutes and all leaks were taken care of. This was a huge difference from the previous home warranty company I had contracted with. CHW left me feeling that my money was well spent. I am happy with their service, efficiency, and choice of vendor to send out.

We bought our place six years ago, and one of our requirements was that they'd have some kind of a warranty for 18 months. And the previous owners had brought a contract with Choice, and we just continued with that contract. Their customer service was okay. I renewed with them three times already.

Choice Home Warranty was the only home warranty provider I knew about, and it was from a TV advertisement. I went with them and when I had to submit a claim, it was good. But I didn't know that you're not supposed to open another claim if it hasn't been 30 days. I probably didn't read all the fine print when I signed on, so it was a little confusing when I was going to open a new claim on the same thing that still wasn't working.

A home warranty is something that is good to have. I did my research and Choice was the most economical, so I went with them. When I need service, I get what I need and it has not been a problem. In the past, I would call them but now I don't talk to a live person. I talk to AI, tell them what I need, and they set up the service. The process was easy enough. Then I get an email with the contractor's name and the date range when I'll be contacted. The last tech who came out was very good. The claim was for my garage door opener where the door was falling off the track. The tech fixed the track in the ceiling and it's working fine now. He answered all my questions and I would call him back for something else that I potentially will need. All in all, Choice is a good company and I haven't had any complaints the two or three times I've used them since I've had the warranty.

The experience with our water repair was exemplary. The appointment was made and accepted quickly. Demitresse, the service rep was punctual, efficient and professional as he addressed and replaced the heating element. Choice’s home warranty program is a Godsend. It is the most efficient and cost savings program available to homeowners.

Haven’t received a call, text, email about my claim. My pipe is leaking and no one has communicated to me about my claim .. Demanding me to get my own tech? Why should I have to get a tech when I pay every month for this service.

I just signed up for Choice Home Warranty and since I'm new to your company I will review your company later once I've been familiar with the company. The salesman was Moe and he was friendly and professional.

Technician provided by Choice was great. He was well versed in replacing the item he was sent to service and was a pleasure to talk to as well. Todd did a great job and I would welcome him back at any time.

Kristopher **, On Point Plumbing Company LLC, was one of the most reliable I have ever dealt with. We received prompt & excellent service and will definitely use him again if needed even without the warranty!

Our first appointment with this Tech was cancelled and we had to call to get back on schedule. He gave us a date but called later to come early which was nice. Upon arriving he introduced himself and got right to work. He resolved the problem much quicker than expected and got my light working better than ever. He even gave good advice on how to keep them working..

Great expedited services, automated call system appears to be working good! I was able to report my hot water heater problem and by the time I got off the phone and checked email, the repair was already schedule for tomorrow morning.

Down South Plumbing came and worked on my tub. He got the clog cleaned out. Great service. I would recommend him to anyone who has plumbing problems. He got the clog undone that I couldn't unblock it. Wonderful job!!

Aaron (sp?) was very professional. Diagnosed the problem quickly. Also friendly and courteous. He needed to order a part after the first visit. Then his company reschedule the return visit for a week later. Problem with the dryer was fixed quickly.

Re Claim **. Electrician came on May 28 to inspect our problem. After testing he stated a more detailed test is required and that he would set up a referral for it. As of today, Jun 4, I have received no word on the request. Please advise.

You have always hired good repairmen, and I am happy with your company.

It was a pleasure to hear from Jhonatan ** this morning. He was professional, confidential in his representation of Choice Home Warranty and very patient to answer all questions. I even posed my last question, “What did I not ask that I need to know”! He answered in a thoughtful and particular manner. CHW needs more agents like Jhonatan **!

Services take a while, responses and follow-ups are very slow. No sense of emergency. I filed a claim on May 21st, not resolved as of June 4th. I keep calling and I get the same response. They tell me to call back if I don't hear from them. Not a pleasant experience 😕

The biggest issue was communication. I put in a claim no problem but the next am 5am received a message that they would be here between 7am and 11am. Should have had more notice but appreciated the quick response

The plumber called and asked could he come the next day at 9 am. I told him I had an appointment at 10. He said he would come at 8 and promised to be finished before I had to leave. He was on time and put on shoe covers when he came into the house. He explained every thing he did and showed me the parts he replaced.

The rep Edgar was very friendly and knowledgeable. He did a great job of repairing my water heater. However, I still had to pay $640.00 although I thought I only had to pay a $75.00 co-pay. I am still pretty happy with Choice warranty.

The technician was very knowledgeable and informative about the work he was doing. He made several trips to get products as needed. Finished the work in a timely manner and was very kind and considerate in my home.

Mr. **, the technician did a great job, friendly and professional, he cleaned up his mess. He called to let us know he was on his way and he was on time, he explained what the problem was and he let us know what needed to be done before he did it,

I've had no problem submitting the claim with Choice Home Warranty, but I have a concern about some work that was done.I had some plumbing work done and they did a good job, but the job was supposed to be covered, and it said that only part of it was covered. Instead of just the $85 fee that I was supposed to pay, I wound up paying almost $400. I had to pay extra for this and that. That bothered me.

CHW has been the best home warranty service provider that I have used. Very helpful and fast at providing service technicians to fix what the problem has been. I would highly recommend them to anyone.

The company, Paradise Appliance, made it convenient to schedule an appointment and to communicate with the technician. They also provided away to track his arrival. Once he arrived, he diagnosed the leak from my refrigerator. Fortunately, it was an easy fix and didn’t require any new parts. I appreciated his efficiency and ability to diagnose and fix the problem.

We are so very happy and relieved and knowing that our issue was taken care of in an extremely professional, knowledgeable manner, and we can again do laundry!! He was so very nice, on time and knew exactly what the problem was with our electrical outlet!!!! We will definitely request him next time should we have any problem in needing an electrician!! Thank you so very much!!

Mr. Dennis ** was friendly & professional. As soon as I got the enroute call he was very courteous with my spouse (mama). Knowledgeable, explained everything clearly and made sure that my spouse and I were comfortable with the work being done. In addition, He gave my spouse the what was the problem, issue within minutes and had the system running smoothly in no time. God forbid we have a situation with the AC again, I/we will request request Choice Home Warranty to contact Tier 1 Heating and Air for our home, PERIOD!!!!

GE Technician did an excellent job. He knew his job and timely finished the repair. He identified the root cause of the problem and solved it in timely fashion. His interaction style is great and he is very friendly.

Everything went smoothly. I opened a claim, a few minutes later, I received a message saying that one of the partners were assigned to the job. A few days later they were on-site trying to fix the issue with my washer. They couldn't find a way to fix it. On the day after, the insurance company sent me an email saying that they would offer me money to buy a new appliance. The amount was reasonable and I accepted.

My technician has been nonresponsive and the job is still not done. I have messaged Choice multiple times and they are taking no action to get the job completed. There have been no phone calls or alternative technicians contacted.

Excellent service! Choice Home Warranty responded quickly and made the whole process easy and stress-free. The customer service was friendly, professional, and very helpful. Awesome company with great service—I highly recommend them!

It's the first time I've ever had an extended warranty, and Choice was decent. I've been with them for three months and when I filed a claim, the process was quick. The paperwork and filing were a little different, but I had never done it before, and it was seamless. I picked out the technician myself, and I was satisfied with the work that he did. Since the repair was completed, everything has been good.

I've had two claims with Choice Home Warranty, and they went well. The claims process was pretty good. The rep that I dealt with was very good. The technicians were good as well.

My only claim was taken care of successfully from A to Z and I was thrilled with the service and I wish I could say that of the competitors but I cannot and I am a realtor and I was impressed by the professionalism of the vendor and my interaction with claims person at Choice Home Warranty!

Technician was very polite and checked the microwave good. Microwave needs to be replaced because light doesn't work either and doesn't heat the food. Instead, the warranty company decides they want him to order the part and fix it instead of replacing it... I'm sure the part is not going to fix the problem!! First time using the warranty company and very disappointed!! Plus they charged us 75.00 in advance and then the technician said he needed 75.00 for the service call. I had to call the credit card company to make sure we weren't charged twice for the service call!!!! Very, very disappointed with the warranty company and would not recommend it. We bought the 3+ year plan thinking we wouldn't have a problem and now this the first time we use it..

I recently had two repairs completed. One electrical and one plumbing. The plumbing repair was done professionally, quickly, within the time scheduled. Friendly tech. The electrical repair was on time. He took the time to explain why the repair was necessary and showed the area of the repair and why a new circuit breaker was needed. Both repair techs cleaned up after the project was complete.

Good response on processing claim. Tech checked dryer ordered parts to fix dryer. Awaiting return to fix dryer. Cannot provide accurate review until dryer is completely fixed. Once dryer is fixed I can provide an accurate review on your company.

The best ever customer service. They understand your issue and act accordingly, very smooth and easy to complete the warranty claim process in their online system, very fast assignment for the ticket to service providers

Paul ** (plumber) has been to my home before through Choice Warranty. He spent 4 hours fixing the problem at that time. He was back again on 5/2/2026, for approximately an hour and seemed to be successful again.

Great customer service and them handle our issues with great satisfaction. Very responsive and good

Work was completed satisfactorily. However it took 5 days to have a technician come out to fix the problem. Tech was knowledgeable and explained work to be performed. That summarized my 4 star rating.

I called Choice Home Warranty Co. On a Sunday afternoon, May 31, 2026. l got the automated System. I was a little reluctant about telling my problem to it, but It worked out wonderfully. Before l got off the phone l received a message that someone would be here on June 3 to fix my refrigerator. Then on Monday June 1, 2026, l received another message saying someone was coming from another company on Tuesday June 2 who was qualified to fix my LG refrigerator. It was a young man, very polite, and soft spoken. He fixed my refrigerator, he knew what to do and did it. l am very satisfied and happy. Thank you, Betty **.

From start to finish my claim was handled with professionalism and experience. They opened my claim, notified me of the technician and the date of the appointment. The technician was very professional and fixed my problem in a short period of time. Would recommend Choice Home Warranty to anyone. Thanks for your help.

First repair call after going back to this company. Other companies said this and that. This company did help us when we needed help. Disappointed me when told because we called in an air conditioner they couldn't come look at the second air conditioner unit we had. Stayed without an air conditioner for 42 days because we went to another warranty company. Was willing to give another chance.

Very helpful and patient, I had a lot going on at one time. Currently my claim is in the beginning stage so I’m waiting for someone to contact me. I can give a more in-depth review once I get to the finished stage.

On Monday, I filed a claim online because my a/c is not working. I received confirmation that you had the claim. Two days later, I still have heard nothing more about assignment of a tech to diagnose the issue. This HVAC system was just installed a couple of years ago by a tech hired by Choice. I don't even use the heat from this system because I heat my home with a pellet stove. So this unit has been used less than 12 months when you count the summers it was in use. And I don't even use it much during the summer.

Bryan from Bodewell explained what he was doing when running the diagnostics on the dishwasher. He was very courteous and professional. He located the fault within 10 mins, a tripped fuse located under the unit. He reset the fuse and the dishwasher is up and running. Well worth the $100 callout fee.

David appeared on time, and did the repair in a short period of time. I would have no problem in using him again. He recommended, and installed a Compressor Hard Start kit, which he said would extend the life of the A/C unit.

Received email from Choice to confirm vendor selected for job. Waited from 11 am - 3 pm and vendor did not show up. Called vendor and they had no record of my service call with Choice. Vendor agreed to come the next day but Choice sent email stating service would be provided another day. Contacted vendor again and he assured me he was coming the next day. Glad I got the job done but am not happy with service from Choice.

We had a great experience with Choice Home Warranty on our recent refrigerator repair. Their response time was quick, and the technician was professional, knowledgeable, and efficient. The entire process was smooth from start to finish. We truly appreciate the prompt service and would definitely recommend them!

The service itself was good, and the technician did a solid job once they arrived. However, we ended up waiting seven days before the appliance could be serviced, which was frustrating. Given the monthly fee we already pay—plus the additional service charge—it would be helpful to have a faster turnaround time for repairs. A quicker response would make the overall experience feel much more aligned with the cost.

Terrible response. Heating system not working but no rush to get someone here. Think if I didn’t already pay for the policy I wouldn’t do it. No urgency to take care of an issue that is critical to be comfortable and safe in my home.

Choice was very prompt in scheduling service. The technician, Nazar, was on time, very thorough, informative, polite, and helpful in discussing the problem, and maintenance going forward. We have a 20 year old Speed Queen washer, which he and we highly recommend.

Everyone at Choice Home Warranty is Very professional. Very Good customer service provided. Vendor came out the very next day, ordered parts and was back the next day to fix the problem. I recommend this program for any home owner.

Tech was very experienced and did a great job. Maintained communication throughout the repairs. He fixed the refrigerator within a few hours. Explained what to expect next with the cooling process. I would refer him and his company.

I had a leak under my sink. I called Choice and was assigned a serving technician. Aaron from Sentinel Plumbing came a couple days later and fixed my problem in less than 5 minutes. Not only did he fix the leak, he found another issue. He fixed that issue as well. I was thoroughly satisfied with the process from start to finish.

Responsible, knowledgable, and fast. This young man and his company are great. He had the replacement part and within minutes had our heat pump cooling again. The heatpump went out and the temp. inside was over 80 degrees. My husband and I are over 70 yrs old and we can't handle the heat anymore.

I had a great experience. Nick ** was so nice and accommodating. He not only fixed my toilet but checked my home to make sure there were no other potential problems. We discussed future projects and that might need addressing and time frames. He was very professional. The work was done quickly and he was on time.

Technician was courteous, arrived on time, explained what could be wrong from first appearance, diagnosed and found the problem. He explained everything to me, showed me, and on a timely basis corrected the issue. He was given $75.00 and he left, leaving me happy that I was able to enjoy cooling my home and doing so more efficiently because of Granville’s knowledge and correcting of what the problem was with the unit.

I had the worst experience with CHW. They told me we don’t cover major replacements. They push me to get warranty but bad service. If you want trash your money join CHW!!!!

STAY AWAY, you have been warned!! Must be the worst Home Warranty Claim company ever?? Paid for a multi-year plan, what a mistake. I have a problem with one of my AC units on year 4, they sent a tech after over a week without AC. He looked at it for 5 minutes and said, "Yeah, the company won't pay." He says he does dozens of service calls a week for this company, and they never pay.

I would recommend Choice Home Warranty. I've had them for close to 10 years now, and I like the ability to manage any claims that I put in through their website. A lot of sole proprietor companies that don't seem always as qualified, but Choice steps in and gets it resolved.

I've had Choice for a little over five years and submitting a claim has been very easy. The gentleman who was sent out knew his business and did excellent work. He explained to me what he was doing and answered all my questions. I put the claim in at night, probably about 9 o'clock at night, and he was here at about 1 o'clock the next day. Since then, everything’s been perfect and better than it was.

I'm getting good quality professional service from Choice Home Warranty. Their claims process is very easy and straightforward. It's online, so it's very accessible. It's very user-friendly as well. There are no glitches or confusion. I also like the way the technicians are getting sent very quickly. They are very prompt. They give a window, and if I tell them that I cannot be there, they adjust the timing and let me know. They do a good examination of the issue and take care of everything. I don't need to tell them do this or that. They know what to do, and I’m happy about that.

I called on a Saturday when my A/C thermostat went dead-I live in Palm Springs where it’s hot, hot, hot. They immediately assigned a provider. Very fast service. I later discovered the thermostat only needed new batteries so I called them back and they were equally gracious in canceling my claim.

The response time to my issue was within a matter of hours. The rep was on time and seemed to have great knowledge of my refrigerator brand. He found out the I needed a new part and left w plans to return within a few days to replace it. He was very cordial and polite. But the job is incomplete at this time

Choice has helped me so much, I'm a 86 year old women and don't have the time to worried about ideas in my house. CHOICE has given me the peace of mind I need. Thank you Choice, When it rains it pours and choice gives me the protection like an umbrella

This is the worst home warranty company. They do not fulfill the obligations. Pay the service fee but no one comes back to repair then it takes so long that this warranty company cancels service without repair. Won't recommend no one to support this company.

Very satisfied. Technician came out the next day and completed the repair quickly. Very courteous and professional. Arrived on time, assessed the situation, and fixed it. Explained the problem and tested the repair when finished to assure that is was 100%.

This company is terrible to work with. They conned me into joining over the phone. I went to their website & considered signing up. After that, I received an email from CHW offering a discount. The email said I had to ask for someone specific as only they could offer the discount. I called and Oscar answered saying he was her manager & could help me. I mentioned the email and he proceeded to offer me a 3 yr policy at a discount, but still over $1000. I said no, I would take a 2 yr deal, but not 3. He said he had no 2 yr deal and again tried to get me to take the 3 yr. I said no a 2nd time. He put me on hold, then came back & offered a 2 yr plan. I said yes.

My A/C died. It was 28 years old. Had problems everywhere. One of the problems was in the valves. They are outside the unit. They said they don't cover valves so they denied the claim. I now have to purchase a $10,000 unit my self. They didn't cover one problem inside the unit. They made me bring out techs four times, which I had to pay for, to keep finding problems. When they heard valves they were done. In their ads they don't have any satisfied customers talking about the thousands of dollars they spent fixing things. This is because they don't fix large items... they just screw you. All the good reviews are probably $50 parts. Save your money. If you give it to Choice Home Warranty kiss it goodbye. They are thieves of the worst kind. I'm 72 and this is the worst business I have ever run into. It's a real scam.

Response was not as fast as I expected, but Technician (Valerii) was on time and performed task well and in a short amount of time. I would have also preferred the same brand we had, but at least it was also a 3/4 HP garbage disposal. Thank you for a satisfactory job done.

I highly recommend Choice Home Warranty. Great experience. My agent Tiana have been nothing less than awesome! She communicate very well at an affordable monthly cost to insure my home. She informed me every step of the way in how to protect my home and she gave me peace of mind. I plan on renewing every year. Thank you so much for your good service Tiana.

This company is so much more inexpensive than what I paid for in North Carolina. It covers all my appliances and systems and gives me so much peace of mind. The operator who helped me was patient and explained everything to me and answered all my questions completely. I highly recommend Choice Home Warranty.

I request a plumbing service for my home outside garden faucet attached to the home! You approve the service and when the plumber did the job he said Choice Home warranty is a terrible company and he will be leaving at the end of this month! To my surprise I receive an email saying that the service is denied because it’s not covered! The causes is ATTACHED to the Home therefore is part of the home structure! Please reconsider and call me asap! Thank you. Maria **

The agent was very professional and courteous and helped me submit my claim. I was unable to complete online, because there was a prior claim which had been cancelled. I tried on the phone but that was not successful either because of the previous cancelled claim. Agent was very helpful and talked me through the claim submission.

I requested maintenance service for our dishwasher online. I followed up with a phone call and received excellent customer service from Choice warranty representative. I was given same day schedule with a 3 hours time window. The technician called me 1/2 hour prior to his arrival. He was very professional and knowledgeable. He tested the dishwasher, found the problem and replaced the broken part all within 1/2 hour.

We contacted Choice Home Warranty about a plumbing issue, the claim was processed quickly and within a few hours a repair technician was scheduled. The technician arrived as scheduled and diagnosed our problem quickly. Parts needed to be ordered for the repair and those have not arrived yet, but should be any day now.

This is a horrible company. We had started the service in November of 2025. We chose the company because of good reviews, and they gave veterans a discount. We called in December and started a claim. It took them 3 weeks to get a plumber to the property. We had been having issues with the hot water. They sent a handiman. He couldn't fix the issue. He told them we needed a plumber. Another 3 weeks passed and we finally got a hold of a representative. We couldn't get anyone on the phone. We waited and called again.

Had Tony ** for my tech and he is thorough and skilled. Showed up on time, looking sharp and ready to solve my problem. Troubleshot the system, identified the problem and assured me that it will work out.

The worst, absolutely the worst customer service I've had with any business I've dealt with. Bad communication, hire techs that aren't qualified, deny all claims, total waste of time and $. Can't get out of my contract. Save your money and hire an independent tech for whatever issue your house is having.

I first called the company I use for annual checks, and was told it probably is a leak in the coil. I decided to call Choice HW. They sent Smithtown Works VA, who diagnosed and repaired our HVAC heat pump's failure to cool and completed repairs within 2 workdays. He made the correct diagnosis: a stuck expansion valve. His work was professional, clean, and he took time in the whole process to check the system and make sure everything was to his and our satisfaction. We are pleased and hope he can be used again, when needed.

Your company operates a shell game. I have been dropped from the repair appointment multiple time. I don’t have a working washer and dryer for 3 weeks now and am waiting up to 30 days for a 400 $ e gift card that you are giving me instead of fix my washer.

I put in a claim for my basement drain. The plumber came out and said, he wasn't able to do it. Choice Home Warranty sent me an email stating my claim would not be paid. Guess what, neither will my premium. I am completely done with this company. Although they make it impossible to get rid of them, I assume they will have no other choice when I stop making payments.

Derek was courteous and very knowledgeable about my electrical system and repaired the issue expediently and expertly. I will call on DLC again, I am very pleased with the service overall. 5 Stars! ⭐️⭐️⭐️⭐️⭐️

The technician was very knowledgeable and explained in detail what he'd be able to accomplish with the allotted time. He also took the time to explain what needed to be done to properly complete the repairs. Repairs where the air handler to plenum meet are very difficult with the unit being in a closet but the technician was able to get it sealed back up. Thanks to Liberty Air for getting that accomplished. I can now tell the air is making it to the ducting instead of losing 50% into the closet. What a difference!

Technician came out to see if my warranty would cover my hoses on my washer. Was a little gruff but otherwise good. Advised we weren’t using original hoses and it had been taped so he felt it wouldn’t be covered. He informed me of this. Had to clarify that he wasn’t blaming me but I felt like it was. I had movers put them in their spots.

This is the worst warranty company. I would never recommend this. They do not repair correctly. They mislead. They do not honor their contract to repair. I'm still waiting on them to send someone out to repair something and they never came for repair just pay the service fee only. A family member had them and they made repairs but the same problem occurred and because it was past 30 days she had to pay again in which they never came to repair just observe. We both have changed warranty companies.

LUCAS does not work. I tried to give the correct card number 5+ times and he interrupted while I was reciting the number. I had to hang up and call back. I finally just kept saying Customer Service. Once I got to Customer Service, all went well other than I haven’t heard back and have no idea when my air conditioner will be repaired.

I had been with Choice Home Warranty for last 6 years and till today there was never an issue with my claims. The best part of the Choice Home Warranty is their customer support, who are very customer-obsessed and always delivers great experience. Back-to-back in last 30 days, I had challenges with dishwasher and air conditioner and CHW took care of my issues with ease and no gimmicks or any hidden surprises. Especially the case manager, Lydia ** was very helpful, professional. And took care of my case within the first contact call itself. I will renew my warranty for sure with Choice once again next year.

If I could leave negative stars I would. They never honored the contract or covered the items in the contract over a 3 year period. They make the process to file a complaint impossible and stone wall you constantly. They are an overpriced scheduler nothing more. DO NOT USE THEM!

The salesperson was very helpful and sympathetic. He went out of his way to help me. He answered all of my questions and concerns, and I am very happy with my decision to change my warranty carrier. I'm not sure what else to say other than the salesperson was very responsive to my needs and understood the issues I have been having with my last warranty company.

Mike from Bodewell Expert Appliance Care was prompt, courteous, easy to talk with, and thorough in his inspection and assessment.

Choice’s rep made a good sales pitch. However, I am old-school. I like to talk to people. I hate computers. And I hardly ever use my email, which is how they do it with their claims. But the first time I sent in a request, they weren't receiving calls that well. I was having a hard time talking to someone. But otherwise, I had an appointment set for the next day, which threw me off because I didn't notice it until the next day. But now that I know how they work, I keep an eye out for my email. So, other than that, it worked out well. The two techs who have come to the house have been very professional and have gotten the work done in a timely manner. They were both very personable and gave me tips on how to keep people from coming back out. I've had a good experience with Choice.

Choice Home Warranty has been good. I contacted them online when I had a needed a service and the turnaround time was less than 48 hours. If anyone is looking for a home warranty, they are a good choice.

They're a company of their WORD! They did what they could to see that I was happy! More importantly, my wife is Happy! They're straight forward/honest! We had a discrepancy, and they honored us with a free service call.

Waiting for electrical part which was ordered. Understandable. Awesome technician. Refrigerator claim still waiting for a technician to fix refrigerator. Previous technician canceled prior appointment so am still waiting to get refrigerator repaired.

Choice Home Warranty, have this and AC unit went out. I have a handicapped person and a disabled person (wife and brother in law). It was hot. Couldn't wait, was led to believe that I could just go ahead and get it done and I would be reimbursed, that's not happening because of a hidden clause not gone over with me. I will never use this place again, and I will let everyone know how I was mislead into believing that I would be taken care. You get a warranty to help in unexpected situations all I did was waste time and money!

The service is really fantastic. When you live in Florida your A/C is critical, especially when it goes out on a Saturday afternoon. I went online to my account and within two hours I got a call from a technician but missed the call but he would have been there within a few hours of my call. He came Sunday morning all fixed. Couldn't ask for better service.

Communication needs to improve. As a new customer, I became frustrated with disconnected calls and representatives hanging up on me. One representative was extremely rude and over talked me as I explained my reason for calling.

So far service is good. Be aware of the policy and getting yourself reimbursed for service you needed and hired after calling and being told they couldn't find a vendor to service the issue. They will not reimburse for the full amount. Only had 1 bad tech show up, other than that tech have been good to work with.

I really didn't want to give a bad review here, but I promise it will be fair and complete. My 20 year old LG stove finally gave out and the technician said that 4 parts were unavailable. LG said they would have to replace it but NO ONE ever got back to me on what was going on and what was the holdup. I sent emails that were not answered and I finally had to go buy a stove thinking that my old stove would be pro-rated and I'd get a small check since it was so old. I needed to cook for my family and we were almost 2 weeks without a stove.

Alvin ** was tremendous to work with in providing us a great 3.5 year locked price. Being retirees and military veterans, budgeting means everything to us in having a comfortable retirement. Thank you.

I am very disappointed in this company, having spoken with many of the employees. Last week I called to get information and was offered better and better deals when I asked questions or hesitated. (I should have hung up then.) I purchased a 42 month plan (the more comprehensive one) after being assured it was transferrable if we sold the house. When I read the plan details, I found it isn't transferrable, so the next day my husband called to cancel it. I checked our credit card statement and found that we were only given back $800 of the $1413. I have had several conversations since, including one in which the "conflict resolution" specialist hung up on me.

Excellent response! Appointment was set. I will be anxiously waiting for their arrival to check what is wrong with my system. I will FU with you once they come and give me their results of my system check!

My service needs have been met in a very timely manner. I am very satisfied with it. I live in a rural area. The technician was very experienced. It took a while to get parts in for my appliance but the service was not to blame for that.

My last repair was GREAT! However, I think you should reach out to people before you make a permanent appointment. I had to reschedule the appointment due to work twice. Please reach out to us first to see our availability before you schedule an appointment on our behalf. The consideration would be greatly appreciated.

It was a great experience. The owner of the business was outstanding. The worker was outstanding. The communication was excellent. They even went outside , to replace the filters. Loved the work and Communication.

Our AC did not work properly during the week when temperature reached 90 degrees. I called CHW and they had contacted an AC repair company right away. AC repair company came when they promised to come. The problem was fixed in one visit and now our AC is working properly.