Choice Home Warranty Reviews

After googling home warranty company reviews, I chose Choice Home Warranty. I called and spoke with Anthony, a very knowledgeable, professional and polite representative. He explained my options and helped me get the best coverage at the best price.

Fast and efficient service. Technician was professional and knowledgeable, and explained the problem with our air conditioner. He told us he would be ordering the parts and would be back to fix the air conditioner as soon as possible.

First claim since I started using CHW in 2023. Filed claim on Wednesday and by Friday, I had a new gas hot water heater. No fighting, no back and forth. Now that is service when I needed it and fast! Thank you, CHW! I am now a believer and will recommend you to my friends and family.

Gonzalo from Friends Tek was very nice, professional and efficient. Was able to diagnose the problem and let me know once parts were in he would return to complete the job. In the meantime time was able to get my washer working until he could come back.

I needed a small repair job for a leak in the fridge door. For two weeks we could not use the water and ice dispenser. Our sink tap water is through a water softener so it is a little salty. My wife needs water from the fridge which is filtered for her cooking. It took more than two weeks for CHW to find a repair person and they could not. I asked a repair person that lives two blocks from me to come and look at so I could give an estimate to CHW. The repair person has had several negative experiences with CHW and was not paid by CHW.

Our experience with this service to repair our refrigerator was excellent. Very simple. Choice Warranty assigned the technician and I requested a different service date and it was done very easily. The service was provided on-time and without any hassle. The technician from Sunny Fix was very personable and efficient.

Technician was polite and experienced. Very Professional! He could not repair our faucet and went to get us a new one pending Choice approval. That approval took 22 hours!!! When Choice notified their office at 1:30pm THE NEXT DAY they did not respond despite my messages to them. Still waiting for repairs to be completed. Would have been on me star if technicial hadn't been so good. Faults lie with Choice approval and repair office response!

The repair of my refrigerator was perfect. Starting with the ease of making a claim and the appointment date. The service technician was knowledgeable and professional. I could not have asked for more. The computer board was replaced in minutes, and the tech took time to tell us what to look out for if there was any problem. We love Choice Home.

Quick service and response. Professional customer service. Explain the process and gave me additional options. Very helpful. Appreciative of the amazing service provided. Dishwasher repair needed and solved within 48 hours.

I appreciate that from the time I submitted a claim it was only a few days until the technician arrived for the service call. The technician was professional and respectful. He was only here five minutes to determine what would be necessary to repair my dryer. Now, we must wait 5 to 7 days for Choice to approve or, deny the repairs and then wait to schedule the repair if approved. Nothing with Choice seems to ever be easy or timely.

The overall outcome was great; both representatives were helpful and got it done. I had to call the general line previously, and THAT person was rude, and totally unhelpful. If I got his name before he transferred me, I’d absolutely name him. Totally unacceptable and really pissed me off. But the others were both great.

CHW answered my request quickly. Shawn ** arrived on time and explained all that needed to be done with a return in 2 days or at the latest Saturday. He was able to return in 2 days and completed the job. Very polite and I will request him if I need a plumber again.

Mohd ** from LG Electronics did a fantastic job fixing our washing machine. He communicated well. Contacted me prior to the appointment to get details, texted reminders, and called prior to the appointment to let me know how long before he arrived. He was a very pleasant person, well groomed, and cleaned up his mess. He brought the correct part, so the washer was repaired in one visit.

After six years of faithfully paying our premiums, we are extremely disappointed with our experience when we actually needed service. Over the past three years, we have contacted the company several times regarding ongoing issues with our air conditioning system. We were aware the unit was nearing the end of its lifespan, which is why we maintained our warranty coverage, as it specifically states that normal wear and tear is covered.

Alan seemed to know what he was doing. He was a GE technician and knew that my dishwasher just needed a software update. I'll let you know if the same problem occurs again. This was the 2nd service call for the same thing.

I was not happy to pay $100 for someone to come here to give me a price on repairing a garage door. That's all he did. It was an additional $250 to make an adjustment and it that didn't work, $350 to replace the springs. This was shocking since I've had previous experiences which were outstanding.

Horrible company to work with. Had TWO electricians state that a breaker switch went bad due to wear and tear and they STILL denied repairs AND the case manager told me that although she is NOT an electrician she KNOWS that breaker switches do not go bad unless they are wired incorrectly. Their appeal process is a JOKE!

The HVAC technician was very good. He was nice, thorough, worked quickly, and found our problem. He came on time even though there was bad weather. That's being dependable! Thank you Choice Home Warranty!

When I originally enrolled in 2022 Choice Home Warranty was a great company - quick responses and repairs. It has gone downhill every year after that and takes longer and longer to get repairs done. In August it took almost a month to get a service member to my house for air conditioning issues!!! I realize summer is busy for a/c but a month is ridiculous and the company that arrived had just started working with Choice (I was their first customer).

Choice Home Warranty is a rip-off and a horrible company to work with. We've had warranty coverage for years with them and placed two warranty claims during that time. Both claims took months to get fixed (one is still not working correctly) and when we decided to cancel our policy for the remaining 2-years we have left, they deducted all of the claim costs from the pro-rated premium that we pre-paid (we pre-paid for 3 years). Essentially, we not only paid for the monthly pro-rated premiums, but also the service fees and now we're being charged for the actual repairs costs that they are supposed to cover. Do yourself a favor & go with a different home warranty company.

I try to research info after speaking with employees and saw after that your company is not BBB participant and the problems with canceling. I paid 47.99 amount within the last 3 days and decided to go with someone else who offered better pricing. Mary your employee was not hearing this when I requested my money to be returned. I read consumers chosen you all as good but other areas I'm reading HORROR Stories when they try to cancel and then it happened to me.

Dante with Integrity Plumbing was professional, communicative of solution solving issues, and he was timely in completing his task. Choice Warranty was helpful in assigning Integrity Plumbing a quickly to the claim.

AI took my claim to have a shower faucet repaired which seemed efficient. Then it took my deductible payment and the call ended. I received notice first that my payment did not go through and order cancelled. Then I received the next day notice when the plumber was going to be at my house without a call to make sure I would be home. I rescheduled and had to arrange payment. Second half of claim is where system fell down.

Great communicator and very thorough! Accommodating and helpful throughout the process. Knowledgeable on the product and pending solution. Would definitely recommend this individual for anybody needing repairs.

Justin was polite and professional. He explained what he was doing and cleaned up when he was done. I was very happy with his work. Exceptional. I would recommend him specifically and his company, TB Plumbing.

**DO NOT USE THIS COMPANY.** Horrible service and claim processing time. Been 30 days and still not resolved our washer repair. They keep sending damaged parts resulting in having to return parts and unable to fix (twice already). Filing a BBB complaint and seeking restitution for dues paid during the course of the membership.

The technician was prepared and quickly diagnosed the problem with my dryer. HOWEVER, the fix he performed only lasted 1 day...they are coming back today. So, while I liked him, it would be nice if my dryer was fixed.

Choice Home Warranty is great. We bought our home in March of last year, and that was when I got Choice. I bought it for three years, and the fee I have to pay for someone to come out is $75. You can't beat that because to call a regular heating place or something to come out is gonna cost you 200. We have filed claims, and starting the claims process was so good. With my other home, I had American Home Shield, and it was awful to try to set up anything. It has been so easy with Choice and their claims reps have been excellent. I have met some of the nicest people who have had to come out. We just had to have someone come out about our upstairs heat back when it was really getting cold, and he was a super nice guy. He fixed the problem that day. Overall, I am so pleased with the warranty. I've been telling all my friends about it.

I was hesitant to call in due to having negative experiences with another warranty company. But Choice was prompt, they took care of the problem. They even followed up to make sure I was happy. I would not hesitate to call them again or suggest them to my clients.

Anthony was able to explain the program fully. He was able to work with his supervisor to secure 2 monthly payments on the 5 year plan. The monthly charge of 32.08 and service fee of 75 dollars is just over 100 dollars. So even if I'm have an issue in the next 6 years, it is reasonable.

The technician was very professional and he had the problem resolved in about 15 min. Choice Home Warranty should retain this technician for future use. We are very satisfied with the service provided to us.

Simrel Plumbing always does a good job when they come to our home. This is the third time this company has been in our home to fix an issue. We had a blockage, and the washing machine was draining slowly. They were able to resolve the situation.

Heat was not working during the recent cold snap and the tech noticed it was a bad fuse. A job that potentially could have cost much more if the diagnosis was incorrect. I had heat in the next hour - house went from 59 to 73!!! Happy girl!!!

I was very pleased with the process of my order and the speed that it was done. My built-in oven computer went out and was repaired in no time at all. The service tech was efficient and courteous, and I really appreciate the service that he provided. I’m

I was convinced by you guys to leave American Home Shield. This is my first claim and it was denied. I bought this for my mother ‘s house for peace of mind. Going back to home shield. I paid my policy and deductible and was denied service saying it was a preexisting problem. American Home Shield took claims the first day I signed.

Put a claim in 2/8 on washing machine, customer service training on friendliest is needed. Service appt was 2/17. Wish it had been sooner. Service man arrived looked at machine and said it would be cheaper to get a new machine. He was very knowledgeable and nice. I waited on communication (email, text and my Choice acct. on the website) Finally received text from the repair company asking if the parts had arrived on 2/20. Two huge heavy boxes were left on porch. Had to set up an install appt… 2/27. If install goes as planned this process would be a 19 day process. My complaint is the time frame and lack of communication (not letting me know if they will repair or replace) and the decision to repair an old washing machine that has seen better days.

We had a nightmare with the techs they sent. 4 appointments and 2 they came without parts just to tell me that my water heater needed to be replaced. Choice Home Warranty was only going to cover 1/5 of the total costs so I decided to replaced it myself and now they would not even reimburse me for the cost of the new unit. When you sign up they tell you that if they cannot repair it, they will replace it and that is a total lie.

Plummer's review was extremely professional. He was prompt and worked with me from the start. Examined the situation and explained in detail the problem and fix. Took pictures of the area for review and determination. Extremely professional, the subject matter expert.

For the most part Choice warranty is fantastic, however the NEW AI that answers the phone and will not transfer a call to an agent and only wants a credit card is not worthy of your organization. Please fix or remove.

He was responsible, respectful, considerate of my concern and issues. He explained what was going on with the washer, didn't know when he would have parts but not right away. Parts are hard to come by

The technician was very prompt and professional. He explained to me what the issue was and the steps needed to take to fix it. He already had the part needed to fix the oven when he arrived, so I did not have to wait days for the issue to be resolved. I would definitely recommend him for future service calls.

Requested service on my toilet. The handle was stuck and needed replacing.. My claim was dispatched quickly. The company it was dispatched to was excellent. My claim was approved without delay. Extremely satisfied. Very satisfied customer.

Technician was willing to work with me even though he normally doesn't work with home warranty companies because they don't stand behind the contracts they have with the technician or the customer and company don't pay either for work done.. He is friendly, courteous, precise and professional.

I have several accounts with Choice warranty and over the years I have to use it. They have always been there for me, taking the worry off of me so easy, they fix it or replace it. A great company to have on your side

I am very disappointed about the fact that the crack in two different burners of my cooktop glass of my Samsung stove wasn’t cover by Choice Home Insurance. I really I was expecting a different result. What is the purpose to have insurance!

The representative who assisted me was very helpful and knowledgeable. I called to add on to my existing plan. He suggested a better option that upgraded my plan and saved me money. I'm very happy with the help that was provided.

The worst experience I've ever had. Don't waste your money. They will always find a way to tell you your issue is not covered. The customer service team is very rude and will treat you like a fool.

I had a few service with Choice Warranty and I am very pleased with their service. Thank you. I have spoken to many people who do have service warranty with choice and they are very pleased with the service they provide.

Chris ** provided excellent customer service and made me feel valued. He explain my options as far as the difference in the packages and coverage for my warranty. I have his contact information in case I should have further questions.

Choice Home Warranty charged a $100 service fee upfront and placed a hold on my husband's credit card; but requested that we pay the technician upon his arrival. We called the company and they attempted to convince us that the hold would not come out of our account and to go ahead and pay a second $100 service fee or no services would be rendered after we paid ahead of time. This is a scam warranty company.

Alexi was extremely efficient and knowledgeable. He diagnosed the problem quickly and was on the phone to get the needed repairs approved right away. I would have no problem recommending them to everyone. I do not have to buy a new refrigerator after all.

The technician who came out to service my plumbing problems was honest, direct, knew his job like a real expert, showed me some problems. It's clear the last technician sent by HomeServe did not address some of the problems that should have been addressed. All he wanted to do have me put a hole in my wall, under my kitchen sink. They were asking me to do. that they said they don't do. How is it a plumber whose job is to repair pipes behind walls. And HomeServe they were supposed to be the professionals did not tell me cast iron pipes were needed to be replaced. They sent me someone who couldn't clear my drain. It's clear to me they just didn't want to repair my kitchen pipes. Wanted me to make a bad problem worst by asking me to put a large square hole.

Our garbage disposal clogged/jammed for the 3rd time. Every time I called Choice Home Warranty they sent out a technician. He was an older man. He was impolite, he scolded me for putting lemon peels in the disposal and causing the clog. I thought the whole purpose of a disposal was to grind food waste up. And don’t they tell you if your disposal starts smelling funky to put a piece of lemon down it? So, sorry but I had no idea, it was a bad idea. So when our disposal jammed yet again, and no not from lemon peels, I contacted CHOICE home warranty and gritted my teeth, waiting to see what I had done this time…

Great service. Technician was really good. Very fast. Got the job done. Company was really good and fast. Great tech service. Really knowledgeable. Really took his time to make sure the job was done right. Really easy to do over the phone when submitting the claim.

I wasn’t real pleased with the way my claim was handle on the 24th of this month. I was told that my warranty didn’t start until the 18th of March. That’s okay. I will get my HVAC fixed myself. I will still keep my warranty in for right now and I will be using it after the 18th of March.

Outstanding service. I was scheduled for a later date for home to be rekeyed and received a call to complete my request a couple of days sooner. Without the tech knowing, this was God sent. I had other jobs that needed to be completed in my new home but I could get in. Gizmo Locks was a great choice. Thank you!

I just signed up with Choice Home Warranty and I'm so glad that I did just for the peace of mind that if anything goes wrong we're covered. I'm a senior on a fixed income so we really must be proactive on things like this.

The service person was polite and very knowledgeable. Choice made it very easy to get the dishwasher taken care of. Contractors that Choice uses are qualified. I have been happy with the warranty company.

It took 2 appointments and multiple phone calls to the plumber and calling Choice Home Warranty customer service to get the plumber to complete the full issue on sink. When I called the plumber to schedule an appointment they always had an excuse to not schedule the appointment.

I have had two claims with Choice Home Warranty, and they have never paid for a repair. They always have an excuse. I need a new AC condenser but since the industry has changed the product it used to use, I have to pay for the change. And Choice Home Warranty does not cover anything. I have to Pay $3,457.75 to repair my AC. Before that I had to replace my upstairs furnace but they didn't cover the parts needed to complete the installation. I paid $1,660.00 for that repair. I am going to contact the Better Business Bureau and the State Attorney General office and make a formal complaint.

The Choice staff and case manager, Lydia, handled my claim in a very smooth and knowledgeable manner! Lydia, the claims manager was very knowledgeable about the specific needs with replacing my microwave! She researched for accurate information about the features of my microwave that needed to be replaced and what features my policy could cover. I was very pleased with the way she handled my claim because she listened to my concerns respectfully and immediately gave me options as related to how my claim could be resolved! The case manager displayed her understanding and care for getting my claim resolved. The entire claims process was organized in a timely manner and kept the customer informed from the beginning of the claim process to the closure of the claim! Great job, “Choice”!

Complaint Details: Choice Home Warranty has lied repeatedly about approving a full hot water heater replacement for my condo. The unit failed twelve calendar days ago—tenant has no hot water, violating California habitability law (Civil Code 1941.1; reasonable fix: 3-5 days max). All calls recorded; I have notes.

Had our clothes dryer repaired on Feb 7th - heating element replaced; Working fine. Last week, it stopped blowing hot air again, so I submitted repair request. Appoint was scheduled for 25 Feb. Yesterday afternoon, the technican called and said he was five minutes away, and he asked if he could come take a look at the dryer again. He arrived a few minutes later and determined that a fuse in the dryer had blow. He replaced the fuse and all is well again! No charge. Very pleased!

I've had several home warranty companies over the years. Choice has been the worst. The sheer fact that the escalation representative did not skip a beat to say: "I can cancel your account with us." when I made a statement that I may shop around for a new warranty company says it all. I tried to get a clothes washer fixed from leaking water for what would have been the 5th time.

The claim was assigned the same day. The technician was on time and did a thorough assessment of the appliance. When it was determined the appliance was too costly to repair due to its age a certificate was issued towards the cost of a replacement.

Filed a lock rekey claim which was assigned in a timely manner. The communication with Choice and the contractor was timely and concise. The contractor arrived within the assigned time. Positive experience.

I’ve been a customer for over five years, and I deeply regret purchasing their warranty. Every time I’ve needed to file a claim, it turns into a constant battle just to get anything approved. My latest issue involved an EV power outlet that suddenly began emitting a burning odor. To prevent a potential fire, we immediately disconnected it and filed a claim. To our surprise, the claim was denied, with the company stating that the problem was caused by a loose wire. We explained repeatedly that we disconnected the outlet to prevent further damage, but they continued insisting that the electrician’s diagnosis—identifying a loose wire—meant it wasn’t covered. This has been the experience every single time: dismissive responses, technicalities used to deny coverage, and no real support when it matters. Worst company to work with. Avoid them if you can.

I was expecting a phone call to discuss a recent claim. The call was arranged 11:30 on 24 Feb. That call never happened. I attempted to reach her via phone, text and email to no avail. I realize she is a busy person but I too have obligations. I reached out to Choice Call Center, they say they left messages with her. All this is very frustrating. I really would like this matter addressed.

Choice Home Warranty is very deceitful, I have referred 10 people. Never received anything. I was recently denied a claim 2/16/26. On Friday 2/13/26 my husband got home from work. Our hot water heater was leaking water, and making noises. We called Choice to file a claim around 2 pm. I arrived at home around 5 pm, I called Piedmont Natural Gas because I was thinking that's a gas hot water heater. Back up I called Choice before that stating it's an emergency. So the technician said Monday they could come. In the meantime it's Friday. 🤔 So Piedmont Natural Gas came out to make sure we were safe. Sucked up all the water. Turned off the gas and the water valve. When the technician arrived he stated he was sending the claim in to Choice. That we needed a new hot water heater.

If you want a plumber who actually knows how to use modern tools, use Prime Home LLC. Their plumber found two separate holes in my dishwasher lines just by using his phone to scan the area. It was amazing to see how quickly he diagnosed the problem without making a mess. Truly a professional—I’ve found my go-to plumber!

I do not recommend Home Choice Warranty based on my recent claim experience. I submitted a claim on February 9, 2026, for a stove replacement. On February 17, I was told I would receive $389. After explaining that this amount was not enough to purchase a comparable replacement, the offer was increased to $485. Even with the increase, the amount still did not come close to covering the cost of a similar stove.

Our toilet was leaking. I called CHW and set up a claim. The person taking the claim charged me the tech fee while writing the claim. Later, I found out that it was reversed and I paid the tech. The tech was friendly, diagnosed the problems very quickly and repaired the toilet. We are very happy with the job.

I have been a member here for some years now and never had any complaints. Customer service has always been great and so has the service. Although they have a per se emergency service they generally get to those urgent services as if they do. No complaints here, I recommend to everyone to give them a try.

Michael was great. He explained everything to me and my wife about the warranty we were purchasing. From beginning to end answered all our questions we had and took the time to ware we felt very comfortable with the purchase of the home warranty. Thanks again. We appreciate everything you did for us.

I have had my home warranties for years - in fact, I just renewed and I have three (3). One for different properties. My experience has been favorable. Every now and then there may be a glitch. however, that is with any warranties. I have been fortunate enough to have really good technicians to come out and have been kind and helpful. The representatives over the phone have been kind as well except for one and all the years I’ve had my warranties. Overall, CHW is a good Warranty company. I have recommended and helped to sign up several others.

I have had the unfortunate experience of purchasing warranty contracts with Choice Home Warranty. When it comes to minor repairs, you pay the flat fee ($100 depending on your contract) and a service guy makes the repairs. Whenever there is a significant repair such as HVAC or hot water heater, they will fight you tooth and nail on what is covered and what's not. When you sign the initial contract, they convince you that appliances and systems in your home are "covered" as long as its normal wear and tear. However, this is not the case. Specifically, my hot water heater went out due to normal wear and tear.

Was a miscommunication between myself & agent Luke. Told him only get paid once a month & tomorrow monies will be in bank not send till then. When checked acct was pending to my acct which should not have happened therefore want to CANCEL my acct w/ your company. Each time call back. No one will talk to me which leaves a bad taste & impression of your company in my mouth, even trying get back in touch w/ Luke goes straight to his voicemail? Already spoke to my bank. If can’t get in touch w/ your company to CANCEL will put a non stop on your company or check so the amount will not go through. The misunderstanding between us hope won't happen to anyone else.

I have been with Choice Home Warranty for about 4 years, and so far they are every professional. Yes, sometimes they take a little long to dispatch the technicians (and it can be frustrating depending on the issues), but they usually handle the situation professionally. I am happy so far.

Very professional and went beyond expectations. Even cleaned out minor grease buildup in PVC drain. Completed garbage disposal replacement in 30 mins. Checked to make sure everything worked after installation of new part.

The technician gets 5 stars. The CHW gets 1 star. I have two policies. This is the second claim denied. The reason that the damage is not wear and tear. I caused the issue by using the ceiling fan. Save your money. I will not be renewing my policy.

his arrival, which was very appreciated. My request for service was very prompt. I got a quick response from a service representative from CHW, and a message from the company that was providing the service. This was my first time using the service. I'm very impressed.

I will not be renewing my subscription. They offered me half of what it cost to replace my dishwasher, that's without installation just because the part was backordered. Read your contract very carefully. I'm going to try AHS.

The service was excellent, prompt, courteous, and I am uncertain about the payment method. I paid online and again at the appointment. I did not receive a receipt.

I was happy that the service man came the same day as I put in the claim. What I'm unhappy about is they are located about two hours away from Navarre and although the part that I need would be available tomorrow I have to wait until next Tuesday when they are in my area again. To me that is unacceptable. Why do you ask for all the information about what is broken for the serviceman and they send someone that doesn't keep spare parts on their truck.

Couldn't have been more satisfied with. The service call was picked up by a technician almost instantaneously and the appointment made for only about a day later. Service person showed up on time, knew how to fix the garage door, and was polite and helpful. One of the better experiences I've had with a CHW vendor.

Gabe was a hard worker and put his full attention into my problem. He was friendly and was full of helpful information and cooperated with my input. The problem was successfully eliminated. I would recommend him.

If this review is about the repairman, he was knowledgeable, respectful and honest. He also took time to explain the repair made. We are elderly and he was very patient in answering our questions and concerns. I hope your company will use his company again.

It took a lot longer than expected to get an appointment for my repair so that makes me think there are not enough service contractors in my area. Also communication between me and the technician was not good.

I was pleased with my interaction with Choice Home Warranty when filing a claim. I contacted them on Thursday to place my claim via phone and by Friday I had a communication from the vendor they chose and an appointment for Monday. No waiting for weeks! Very efficient and the technician that came to repair my dryer was excellent.

I have been a customer of Choice Home Warranty for several years and they have always taken care of any problems with my home. I recently purchased a new home and it had a two year warranty which expired last month so based on my previous experience with Choice Home Warranty I purchased a warranty for coverage on my current home. They have always been prompt and courteous and very helpful to me. If you want good quality service and quick response I would recommend Choice Home Warranty to you.

I was with Sears for over 10 years, and I decided to switch to Choice Home Warranty. Their pricing was better. When I first joined, the representative was very cooperative and they helped put a plan together that I thought was fair and reasonable. However, I have experienced similar behavior like Sears, and I don't know if it's because they are busy. The problem that I've had with Sears and Choice warranty is there's not enough quality techs to come and get the job done. The communication is not right. They need to make money. I don't feel they're somehow getting paid what they want, so their level of response and service is below standard to me. If you take a job, you should give excellence because your company name represents excellence, not just because you're a subcontractor for Choice.

The worst customer service I’ve ever experienced in my entire life. Anybody out there who is considering using this company please do not. You’ll never reach anybody except for a bunch of idiots overseas who just want to transfer you to a number that is nonexistent.

I called in a claim for my heater last Wednesday because it wasn't working. A technician wasn't dispatched until Friday afternoon, and I had to leave work early to ensure that the technician could diagnose the problem with my heater. Today is Monday, February 23rd, and I am still without heat, as my family and I brave the cold temperatures along with the snowfall. I had to go out and spend money on five tower heaters to keep my family warm as we wait for our heater to be repaired. One would assume that this type of claim would've been marked as urgent, as we are still in the height of the winter months.

A technician was dispatched in response to a reported HVAC smoke/smell issue. The technician conducted a comprehensive inspection, thoroughly reviewed the system, and confirmed that all components are operating as intended.

I am one of very dissatisfied customer. I am writing to express my extreme dissatisfaction with the service I have received from Choice Home Warranty. My experience has been very poor, and I feel it is important to document these issues. On two separate occasions, technicians were sent to my home—one electrician and one HVAC specialist. In both instances, they failed to perform any actual repairs, yet I was still charged a significant amount of money. It is very unprofessional to charge such high fees when the underlying issues remain unresolved. Furthermore, I have found that Choice Home Warranty does not adequately cover the necessary repairs as advertised. I am very disappointed with this level of service and the lack of coverage provided. Better save up your monthly premium for your future repairs.

Choice Home Warranty responded very quickly on an issue regarding our washing machine. A repair person was sent immediately and it was determined the washer had to be replaced. Choice took care of that immediately.

My heating system has been broken for over two weeks. It flooded my basement and does not produce heat or hot water. I have to keep the water main turned off. Choice has sent 4 different repair men, total of 7 visits. They come to look at the system to evaluate the problem and send a report to Choice to get approval for the repair. Days go by and then Choice texts me that another visit is scheduled with a different person from another company. Continuous calls to Choice have resulted in empty promises to resolve the problem. No heat, no water for 17 days and today we received 18 inches of snow. NOT HAPPY!!

They are criminals. They deny every claim. When a water heater breaks, they say it’s not wear and tear. Do not sign up with them. Criminals. They should all be behind bars.

This is my second time having Choice warranty. The first time was my a/c without they did not help me fix it, talking about a code. But the people they sent out diagnose my problem to my air conditioner wrong but I still ended up fixing my own a/c. Now today 2/22/26 my hot water heater went out, now they are telling me to their guideline A12 that it's damaged which we already know it's damaged. They won't fix the hot water heater. Choice warranty is a big scam. They take your monthly fees but it's always something to why they don't fix something and then you give the technician your 100 dollars. Between the the monthly fee and technician fee you have lost a lot of money and you could have fixed your own problem. Choice warranty is a rip-off. Please do not waste your money

Everything was great UNTIL I found out that the service then. Can’t come for two days. Being it’s a water heater problem I would think there could be some sort of priory put on this type of problem being has to do with the welfare of the household.

Although 2 visits were needed to complete the job all is well. Joe, from Sears was determined to make it work. So he took time to solve the problem for sure. The furnace was repaired and we are warm.

Choice Home Warranty provides peace of mind by covering major home systems and appliances, helping reduce the stress of unexpected repairs. The claims process is straightforward, and having access to a network of service technicians makes handling breakdowns more manageable. While response times can vary, the overall protection and cost savings make Choice Home Warranty a useful option for homeowners looking to budget for repairs more predictably.

Choice continues to be there for us as we have had multiple system failures in the last 6-8 months. The claim process is simple, and they have a new app that makes it that much more simpler and efficient to make claims, ask questions, get updates, etc. Keep doing a great job. It’s very much so appreciated!

Technician was great. Choice home was Not. Denied a claim for normal wear and tear. No questions asked. No pictures requested. Just awful. I’ve been with them for 5 years. Extremely disappointed with them. Just before a blizzard, too.

We were very pleased with the quick response and the professionalism of the repairman. We feel that he went above and beyond to make sure that everything was working the way it was supposed to. We will give both the repairman and Choice warranty a 10 on this one.

Great - all around...They called and confirmed; arrived on time; assessed issues; CHW notified me of the result. They decided to provide a gift card to replace the item; my only concern is will the original technician come back to put the new machine in? I hope so.

I am really disappointed in Choice Home Warranty. I received an email that said my dishwasher repair would be more extensive, so they are going to replace it. Do not put a down payment on it, REPLACE IT with a voucher of $272. That amount won't even cover the installation. I was instructed to buy the dishwasher for $272, which is the price of the dishwasher I have if it were bought "NEW". Of course, it would cost that much now. It's BROKEN!! This could have been a different review had the money been a little closer to the replacement, which cost me $714, delivery, installation, and removal included.

The appointment was the very next day and was fortunately, a quick fix. I was a little bit leery when I first did the contract, but now I'm very happy to have done it. I will certainly recommend it to others. My son and a girlfriend's daughter. Both just bought houses within the past week. So I will recommend them to purchase a repair plan also. My dishwasher door would not stay closed. Set a repairman instantly saw what was wrong.

Great service upfront with right away setting up appointment and in turn canceling. Timeframe was inside of 2 hours. I canceled as I was able to fix the issue myself. First time used and due to that extraordinary experience I will not hesitate to call Choice Home Warranty. Thank you.

The technician was awesome. The Choice employee that denied my claim was the problem. I use my sink every day so to deny my claim and say it wasn't normal wear and tear is ridiculously incorrect. The tech saw the wear and tear, I thought this company was more customer oriented and concerned for LOYAL customers who have been paying their hard earned money for more than 5 YEARS. I am fiercely upset and disappointed and have filed an appeal.

The technician was quick & efficient. I’m just thankful we have a friend that does HVAC because it was Saturday & below 0 with no heat. Also, the company tried to charge me twice for the visit. It was paid at the appointment.

I was skeptical at first but after calling Choice warranty for my first claim I was pleasantly surprised by the service I received. I just signed my rental home up for the service and highly recommend to all my friends.

I could not be more satisfied with the service I received. The company you contacted got back to me immediately. My appointment is all set. I was e-mailed all the necessary paper work. Thank you for such prompt service. I will continue to be a customer. Your Company is by far the best.

Everything went smooth and efficient while reporting my needs. I also like the fact of getting someone hooked up with me right away. I was a little disappointed the company did not call and confirm the date that they had set up to come out.

The GE tech found the problem with my dishwasher in no time at all. He replaced the need parts and it is working like new. Great job! If you have GE appliances Choice Warranty will get you the right tech.

We reported a problem with our ice maker in our kitchen refrigerator. We went to CHW’s website to enter our claim information. Within minutes we received a response that a technician would come to our home with 2 business days to assess the needed repair. He arrived just as scheduled and fixed the problem quickly. We are so relieved to have a working ice maker again.

Review of Choice Home Warranty. Extremely disappointed with Choice Home Warranty. Customer service was unprofessional, dismissive, and at times rude. Multiple claims — including my oven/stove, plumbing, and electric heater — were denied even after paying the $80 service fee each time. The company blamed normal wear and tear on “abuse,” which is inaccurate. Technician interactions were uncomfortable and unhelpful. Based on my experience, I cannot recommend this company.

The technician explained everything step-by-step as he was doing it. When finish checking the heater, thermostat and breaker box he told me exactly what needed to be done to correct the problem. He was very polite and professional. Would recommend him for any job in the future.

I had a leaking issue with my hot water heater and someone came out with in 24 hours and it was replaced within a week. The vendor was great. I was surprised that I had to pay $300.00 for parts and stuff but I was agreeable as they did everything else. It saved me a lot of money.

Technician was very responsive, arrived on time and was very professional and friendly! He came back the next day and completed the job. I would absolutely recommend him! The first technician that was assigned never showed up on two separate dates. I was never able to communicate with them. Very unprofessional as I had to take time off from work.

This person was very friendly and professional, he took care of the problem right away and didn’t take very long to fix the issue, I would definitely recommend this company to anyone that has a plumbing problem.

My a/c unit went out and the warranty rep was quick to let me know an inspection would take place soon. It happened in just a day. That rep was pleasant, experienced and knowledgeable. He told me what was wrong and would file his report. Within just a few days I was informed that my claim would be handled and someone would be in touch with me soon about the details. What else could I ask for?

The technician had pleasant manners and was very professional and helpful, found the patient problem and made an effort to solve it on his own. Separately I’d like to mention the way of company’s communication with customers - just great!

Grateful for the excellent service. Tankless Water Heater had an issue that was addressed in a very reasonable time. RKS Plumbing was dispatched and Robert was an awesome technician. Would explained his work and completed the job professionally. We are back up to running at 100%. Thank you Choice and RKS Plumbing.

Absolutely useless & unreliable company to conduct any business with & therefore highly recommend to take your business elsewhere. When my claim/s have exceeded over $200 their promptly deny the claim citing their fine print limitations of liability & not under normal wear & tear condition.

The technician sent to my home was amazing. He not only fixed my problem but showed how to prevent it in the future. I’m terrible with names and don’t have any paperwork saved but he was from Honest Construction N Action.

Good experience with the service call, good experience with technician, good communication, got the problem fixed, got the problem fixed fast, happy with it.

Choice now requires model number and payment information upfront, which requires you to submit while at home with the product. The 3rd party vendor cancelled the first appointment but arrived to fix the issue two days after the original date i.e., 2 weeks after the issue.

Alpha was very helpful. I would recommend this program to others. He answered all my questions and was very courteous. It was nice to know I could add my son to the list of persons residing in our home.

THIS IS BY FAR THE WORST HOME WARRANTY COMPANY!!! I placed a claim on February 7, 2026 because my hot water heater was not working. After you place a service request, they place a hold on your account for the service call fee. Then, it is up to the contractor to decide if they require the fee instead of Choice Home Warranty. So, the customer has a hold on their account for the fee while they also pay the contractor. If that's the case, Choice Home Warranty will release the funds. In the meantime, the customer has funds that are on hold in their account after the contractor has been paid until Choice releases them. That's the first issue.

Claim processing was quick. Getting a company to service my washer was excellent. I was pleased at how efficient Choice Home Warranty is. Happy that I chose Choice Home Warranty. I had my washer fixed in about two weeks. Again, I was very pleased. The tech from Tri-City was excellent also.

I cannot recommend this company. We live in Maryland and the company constantly puts out bids for companies in Virginia with the same city name. Every time, we make a claim, we have to go through several reschedules to get a technician that services our area, which adds to the time without the product in need of service.

Over the 20 + years looking for the perfect Warranty Company, no doubt I've finally found it. Choice Warranty. Choice have been with me every step of the way over past 9 + years the customer service, in my opinion, it's Five Star. Being a Marine Disabled Veteran, we need a lot of patience, from the phone call asking for help to fixing the problem, is lightning fast. Sometimes, I have to shed a couple tears because I'm so happy, my wife is so happy. They are just amazing, and I'm just so blessed to have them in my corner. Thank you so much, Choice Warranty, for being there always for me and my families, have a wonderful year. Thank you.

I only had to use you twice in two years and both times your response was rapid and the technicians that came explained everything and completed the job to our satisfaction, Would recommend your company to others.

We have had a standing contract with Choice Home Warranty for the last 6 years. We have had to call them for service 5 times (different items in the house). With the exception of a call for a washing machine that had electro-mechanical issues ALL other service calls were denied for one reason or another (read specific clauses in their contract). I would suggest anyone thinking of signing a contract with Choice Home Warranty to STAY AWAY from this company. They will gladly take your money and with the same professional smile will decline everything and every claim so that they do not have to replace and or repair the items that are supposed to be covered in their contract.

Great pricing and coverage for my home. Definitely recommended long term plans. Only wish they covered above ground spas, even if it was a different option. Agent was very helpful with my "fine print" questions.

You take way too long to reimburse us for a new washer. Do you really think folks can wait 30 days to do a load of laundry? I know why you do it, but you are not scoring any customer service points. You expected me to pay immediately when I signed up, not 30 days later. Do me the same courtesy.

The work is fast and efficient but right now I’m waiting for a Lowe’s gift card so I can buy a microwave oven. I haven’t heard anything back yet so I was wondering when it’s gonna get here number one and can I use that gift card for anything at Lowe’s because if I can, I’ll go buy me a microwave today thank you.

Answered my call very promptly. She spoke English very clearly. There were phone transmission problems and I was disconnected. I called back; next person spoke not so clearly. Anyway, within a few minutes I rec'd an email with claim #. Now am waiting for a technician to call and schedule a service appointment.

I've been with Choice warranty for a few months. I made my first claim about a week ago. It took a week for someone to come out and service my refrigerator. I wasn't very happy about that, but luckily I had small portable refrigerators in my home. So I was able to transfer my food. Choice warranty did approve for the repairs to be done. So I'm just waiting on my parts to get ordered. At this point, I'm pleased with the results. I will update you once the work has been fully completed. I had Choice warranty a few years back, and I will say that this time around, I'm happy with the improvements they've made to the company.

A1 Electrical services, LLC was wonderful! Both Michaels that came were professional & polite. I'd definitely recommend them & I'll use them again, if needed. ***** 5 Stars & an A+. Confirms my choice of CHW was a great choice!

I spoke to Graig looking for a home warranty, very polite. Very informative, and I liked what I heard from him. Was satisfied with the price. Sent me his emails that I will be reviewing and so far it seems like a very good company. If it works out, I have a lot of friends and family that I will be referring this company to.

Jimmy, the technician from CRS All Appliance repair was right on time, quickly diagnosed issue and repaired!! Very please with this service. As it turned out, we knew many of the same people from years ago in our home state!! Would highly recommend.

Quick response regarding problem with HVAC (I live in TX). technician came on a Saturday morning (with in 36 hrs). Diagnosed problem quickly; we discussed options for repair. Since my system still outdated freon it was decided to upgrade. Received rebate to lower total cost.

Technician arrive on schedule and immediately solved both issues. Time frame given could have been a day earlier, as we requested service on Monday and technician was scheduled for Thursday. Also, can fully understand the two separate fees even though same technician did both repairs.

Horrible results. Was sold a plan that doesn’t cover what we were assured would cover and did cover for part of contract but not all of contract. Very much a bait and switch program. Found out most vendors refuse working with Choice due to questionable integrity with claims.

Best home warranty I've ever had in my life. Very prompt, courteous and well educated. I love the people they sent out. Would recommend it to anybody especially to the elderly. I recommend that you call them today. They are very easy to work with.

The Choice Technician was professional, polite and efficient. He had all the tools he needed when he came to the door. I would definitely recommend his services to family and friends. Great experience!

Technician showed up on time, knew what he was doing and very friendly. Had the problem fixed in less than 30 minutes. Also had parts needed on hand. Cleaned up after he had finished, actually took care not to disturb the surroundings.