Choice Home Warranty Reviews

It took 10 days for an appointment once the claim was made. I felt that was an excessive amount of time to wait for an appliance to be checked. We then find out parts are no longer available and CHW is issuing an e-card but still no card and it’s been over 2 weeks since the claim was made and I was told it could be 30 days to get the money, which is less than who will have to pay to replace the appliance. Should never have gone with this company.

HVAC went out Sunday. Filed claim that day. Technician came Tuesday 26th, diagnosed issue. Needs parts, scheduled for this Friday, the 29th. Certainly hope it can be operational then, I'm 80 and my wife 79, and it's very hot here in Florida, 88 last night in the house.

The A-1 Plumbing technician diagnosed and repaired the problem promptly. The technician called and let us know he was on his way. He was courteous and friendly. Job well done. He did the job with minimal invasion, that will have to be repaired. Recommend this technician.

We were absolutely thrilled at how quickly an HVAC contractor was assigned to fix our HVAC system! Cox Building Services, Inc. sent an outstanding HVAC technician who immediately diagnosed the problem and went over and above to fix it. In less than an hour, the problem was fixed and our house started cooling again. We are so grateful we have our warranty and grateful for the contractor who did the repair.

I had to change my date from what Choice selected for me. The technician was understanding and accommodating for the next day. I did reach out when it was within my last hour of my window to check in because I needed to pick my daughter's car up from the shop. The technician was honest in stating his previous job was running over and asked if he could come the following day. I asked if there was any way he could make it at the end of the day, let me know. He did end up calling back hours later and asking if he could still come by that evening. He was thorough, explained and showed me the issue, and what I needed to do to prevent this occurring in the future. He asked permission to use the sink and the water hose and I finally felt air again immediately.

Oleh **, the technician from AIR HARMONY, fixed the problem of my AC Unit. I'm highly appreciative of the job well done, so professional. Thank you. Of course, Choice Home Warranty, highly commendable. For anyone out there, this technician and company is trustworthy!

Louis was very thorough and confident in his work. He was courteous, friendly and understanding! He knew his business and was confident. He was very easy to talk to and he listened and answered all my questions. He said if there are any issues to please call CHW.

Total scam. They denied a claim to replace a blower wheel in our AC unit. They said the wheel was "off balance" and it couldn't be replaced because it wasn't from normal wear and tear. They cited the possible reasons for the breakdown as "bent blades, debris in the unit or a manufacturer default." None of those things are true or even possible. The unit has worked fine for years. Their customer service is non-existent and they refused to consider the appeal. We had a legitimate technician look at the blower wheel and he assessed it had gone out from "normal wear and tear." I wouldn't recommend this company to my worst enemy. You're better off lighting your money on fire than trusting these people. Do NOT buy a policy from them.

Representative Shamar was very informative and didn't use pressure tactics. Good explanation of services and a good monthly premium. Will know how good the service is after 30 day waiting period. Hopefully, I won't need to put in a claim! Guess I'll know how good/not so good the services are.

I have had 3 claims and only one was repaired. I waited 2 months for them to find me someone to address my issue and then they denied the claim. The first claim I ever made was never resolved. They couldn't find anyone to come look at it and now I find out they closed the claim. This company is a joke! They will take your money but nobody is interested in working for them and once they do find somebody they deny the claim. I wouldn't give these people a dime. There are better warranty companies out there. Do your research before contracting with Choice Home Warranty.

Tracy ** was extremely personable and helpful. I let my policy lapse due to illness. She looked up my old policy and gave me a great rate to renew. She even lowered my service call fees to what they were before I let the old policy lapse. She did a wonderful job!

This service feels like nothing more than a scam. You end up wasting money paying for a so‑called warranty that provides no real protection or value. When something does break, you still have to pay out of pocket, leaving you in an even worse situation than if you had simply saved your money and handled repairs yourself. Instead of peace of mind, you’re left with frustration and the sense that you’ve been taken advantage of. Overall, you are far better off avoiding this service entirely.

I’ve been paying $60 a month for a home warranty with Choice Home Warranty, and my experience has been nothing short of a nightmare. When my dryer broke, they sent a technician five times and still couldn’t fix the issue. I was charged a $100 co-pay, twice, even though it’s the same repair. After all this, Choice finally admitted they couldn’t fix the dryer and offered me a Lowe’s gift card for $348. To be clear, you cannot buy a dryer—or any appliance—with that amount. When I called to discuss this, I was told the only other option was a check for the same insufficient $348. This is completely unacceptable. I feel overcharged, under-served, and misled. Choice Home Warranty does not honor their commitments, and I would strongly caution anyone considering their service.

Purchased a home in June. Had prior owner purchase a Choice Home Warranty. 2 claims filed 7/21/2025 and both are marked complete online. After online/email communications they are not fixed. I would not recommend this company to anyone.

If you’re looking for a company that excels in the art of disappearing acts, look no further than Choice Home Warranties. I called them when my refrigerator broke—no one showed up. Spring rolled around, the AC died—no one showed up. Finally, when I had a plumbing issue, someone actually appeared at my door. At this point, I almost offered them a medal just for existing. If your idea of “coverage” is waiting around for technicians who never come, this is the warranty for you.

Jordan ** was our Technician. He is thoughtful; ensured that he had on his booties at all times when in our house. He is knowledgeable; explained everything he needed to check and what he actually had to do to restore air in our home! Jordan is a very respectful and courteous young man. We were so blessed by the service he provided!

On Sunday, our house had hot water. Monday morning, I was in the process of washing my hands and a dishcloth, when I noticed there wasn’t any Hot Water coming out. At first, I wasn’t sure as to what to do…Thankfully, I remembered that we had a Home Warranty Contract with Choice Home Warranty. I called Choice Home Warranty and spoke with an agent about the problem. The agent asked several questions and wrote up a Claim. In the meantime, the Agent would be contacting the repair shop, the repair shop would contact me and schedule an appointment. The repairman did call, asked if someone would be home, and before I knew it, the repairman was in the yard. Thank you to Choice Home Warranty for the quick response. Now have hot water — again.

MK Plumbing, LLC technician was phenomenal. He was on time and very professional. He diagnosed the issue and went straight to work. Taking his time and made sure he covered all the bases while keeping me informed the entire time. After he was done, he cleaned the area. Very positive experience.

Calling in the claim was easy. The repairman arrived, performed the service, but was leaving without explaining what was wrong with the dishwasher until I stopped him for an explanation. The text tracking system to tell you when to expect the serviceperson was off by over an hour.

Used Choice Warranty 3 times so far, all with good results. 2 plumbing issues and one appliance repair. All 3 were fixed satisfactorily. I now need them again for another plumbing issue. They followed up promptly and set me up with a contractor. Best coverage.

I like Choice Home Warranty. I was a previous customer but left to go with another company who convinced me and offered me a lower rate. Mistake. The other company did not offer satisfactory customer as Choice Home Warranty so I have returned to Choice Home. I like their customer service and they were able to offer me a rate lower than the other company. I’m happy to be back. They respond to service tickets quickly, their online portal is always available, and you don’t have to pay the copay until the tech comes out.

I submitted a claim for my pool pump (making high-pitched squeezing at startup). I was contacted by a pool service. He came out and determined that the pump needed replacement. Well, I received an email from your company stating that the tech had determined not issues and case closed. Not true, I contacted the pool service (James) and he told me yes, there was an issue and the pump did need replacing and that's what he had told Choice.

Received credit for fridge at Best Buy. Unfortunately, My air conditioner was denied fixing on a technicality. I still appreciate the service. I believe in insurance since you never know what could happen. I recommend this company. The price was right.

THE ABSOLUTE WORST HOME WARRANTY COMPANY!! I live in South Mississippi, I am 65 years old, It has been 22 days now without any AC, my home is 97 degrees now in August. I FINALLY get a decision, $470 toward a new $10,000 unit. The MOST ridiculous situation ever. I cannot even speak with a supervisor, One of the case managers I attempted to get to transfer me to a supervisor said she was the highest person to speak with. But then admitted she did have a supervisor. SHE REFUSED TO ALLOW ME TO SPEAK WITH A SUPERVISOR/MANAGER!!! DO NOT.... I repeat, do not use this company (Choice Home Warranty).

He was very understanding of my problem and explained what he could do to help fix my problem! Took notes and called to confirm problem and got approval to order part. He would get part ordered and be back to fix when part arrives! I told him thanks for showing and helping me!

I have zero problems with the technicians! It’s Choice Home Warranty where my issue lies…. Your company needs better communication with its clients that pay your salaries. Want more info call me! ** your service sucks! When I made the claim for my glass on my oven door, they could have told me then that the glass was not covered. I am a senior on a fixed income. If they had told me it wasn’t covered instead of leading me along, sending a tech to my home and TAKING MY $75.00 I would have understood. But no, I’m out $75. At best, Choice needs to make good with me and send me my $75 back. That’s a week of groceries for me!!!

The repairman who worked on our Dryer did a really good job, and he did it at the perfect time. Plus, he arrived at our home quickly the next day. He acted in a professional manner that lets you know that he really cares about your Dryer and that he knows everything.

They showed up when scheduled & were very friendly. They did a good & fast job on the repair, putting down blankets so they didn't scratch the floor. But when they were done, they left without cleaning the inside of the dishwasher. My GF had to do that after they left.

Horrible customer service on Choice Home Warranty’s part. Took four appointments to finally get someone to our home to repair our refrigerator. This is the third claim that Choice has dropped the ball on! I am a former real estate agent that used to always recommend Choice on Morty, but I will not again.

I called for my first claim for my dishwasher which was rescheduled by the technician. He came the following week but couldn’t fix the dishwasher and said that Choice Home will call within 24-48 hours for a replacement. When I called to follow up because nobody called me, the rep said they had no idea the initial appointment was canceled.

Today, while sitting in my Kapolei, HI. home, I came across a Choice Home Warranty on FB. I read the info' posted and saw the long list of Home Items Covered under their Policy. So, I called the phone number and got to speak w/ Mr. Tony A. of New Jersey. His energy, pin-point responses to all my Qs gave me a sense of excitement and TRUST. In today's, viral world you never know who you'll dealing with...but Tony was good to putting me at ease. BTW, I've got 36 yrs of Fed. Law Enforcement service under my belt so being skeptical is my TOP Priority. After a few more Qs, I signed up for the One Year (+ One Month Bonus = 13 months) Home Protection Plan and paid via C/C the entire fee which Tony added a few more incentives to my Policy. Mahalo Mr. Tony and Choice Home Warranty for this Protection and "Peace Of Mind." Mahalo. From Brother Moon K. of East Kapolei, Oahu, HI.

Super disappointed. I bought a new home in May of 2025 and purchased a one-year plan. Thank goodness, for they certainly tried to sell me a multiple year plan. My oven went out; I filed a claim. It takes too long to get an appointment with a technician. I did finally get an appointment, but they do not tell you who the technician/company servicing your appliance is going to be. The day before our scheduled appointment, it was cancelled and pushed out another week. I called today to find out more about the process, only to find out that they can't find a technician in my area that will accept my claim, although today's email said I have someone coming out next week, not true. I tried to get more information as to why, but the call center representative can't answer those types of questions.

My AC unit stopped making cold air this Saturday, August in Needles Ca. where average temperature runs over 100 degrees. We spent one night in hotel, the new Ac unit was installed the following day. Unbelievable no snags or delays great response time. Thanks.

Based on the online claim process so far this is going well, received my appointment informations within 5 minutes. I cannot say for sure my opinion yet until the whole process has been completed, if technician is on time, what the character is of that technician, can they fix our problem in a timely manner, do we feel respected. In the 2 years we've been signed up with CHOICE we have not had to make a claim, so this is our first experience with you. Since I cannot not share my review unless I give a thumbs up or down, presently I'll give a thumbs up but it's quite early to say.

My husband was home to receive the repair person arrival. He said he was knowledgeable and professional. We are pleased with Garage door repair. We have used Home Warranty Service for a few years but this time was nicer. I believe it was because the repair company was good. Thank you.

Filed a claim on July 7 for my AC. I have been rescheduled multiple times. Unit still not working. I’m told no workmen in area! Next appointment is Sept 9. It will be 90 days. Very bad service. Angry.

Customer service is god awful. Every time I call to attempt to cancel my policy an agent answers the phone and immediately hangs up. In fact, I had to go to my bank to have them cancel policy since nobody at Choice warranty would assist me. I wouldn’t recommend this service to anybody. It’s a scam.

Run away as fast as you can from this company. Our water heater broke as of Friday, August, 22, 2025. They could not find a tech in our area quick enough so they offered the re-imbursement option which I took since my husband works for an HVAC company. The service tech came out and declared that the pilot no longer worked and recommended that the water heater be replaced, not only because of the age but because of the damage to the water heater. He uploaded 17 pictures to the Home Warranty company along with an explanation. We spent all weekend with no hot water in a household of 7. I literally just got off the phone with a case manager and they want to only re-imburse us $100 because the company does not give breakdowns of cost. They charge by flat rate. The cost to replace the water heater is $1,495.00 and that is with a discount.

The long wait times for repairs to be done! That is if they have a contractor that will do the repairs in your area. A plumbing issue took over a month to get it repaired, and the problem was not fixed. So, they wanted me to pay for the deductible for the same issue.

I submitted a claim for a garbage disposal unit that suddenly died and was leaking. CHOICE Home Warranty sent an immediate reply to my claim. The service technician showed up on time and replaced the unit in less than one hour. This was great home warranty service!

Though both technicians have been very pleasant neither has fixed my HVAC problem. I’ve paid $200 so far for them to tell me someone else needs to take care of the problem. It’s been 5 days since my second claim and I still haven’t heard anything from Choice as to a remedy. I can’t refer to friends until it is fixed.

The process to have my dishwasher serviced was very easy. I made a phone call to Choice, and the technician was at my home in just a few days. The technician was very polite and professional. A part is being ordered to get my dishwasher up and running. Thanks.

The technician kept me updated as to arrival time. Once here, he was able to identify the problem in an efficient manner and solved the issue effectively. He was also polite and professional, answering all my questions. I would recommend this company without hesitation.

Choice acknowledged this new claim and assigned a contractor immediately. Rebel Overhead Doors did the work the next day. Very happy with Choice and Rebel. The technician Will was knowledgeable and understanding. Overall, very satisfied. Will recommend.

Easy claim process with fast and efficient professional service providers. The professional included advice for maintenance and future remedies and concerns. The services were provided within 24 hours to enable safe garage exit and entry, and thus providing my family with security and safety.

Awesome customer service. Quick response time. I really appreciate the type of service I receive from Choice Home Warranty. Thank you so much for this excellent service. It is very much appreciated. Thank you so much for all that you do to service your customer.

Buyer beware. 2 claims both denied. When you call in they always have to call you back. When you do get someone they do not understand the problem. They use an AI to take claims. They sent a tech to diagnose my washer that is 2 years and one week old and he reported back that it was old and that it needed an electrical fix and it had a cracked lid frame. They refuse to pay for my air conditioner. I sat without air conditioner for six days because they would not allow my vendor to fix it and they were not prompt on getting back to me so finally I just went ahead and paid the whole amount myself.

We just recently changed our warranty service to Choice Home Warranty. Our first call for service went very well. The contractor responded quickly, set an appointment date and completed the task professionally. We recommend Choice if you are looking for a fair and honest warranty company.

I filed my claim on line and I couldn't ask for a more prompt and detailed response. I was very very pleased with all the communications which included date and time for technicians to come to our house. I will gladly recommend Choice HW to anyone looking for such service.

My tech was timely, polite, speedy and knowledgeable. I would want him for any future repairs. This same tech provided service on my hot water tank replacement and he was great then also. I would readily recommend him and his company. Again, a great guy.

Our garage spring broke on Saturday night and we called the service department and they can't help us until Thursday. Today is Monday and there NO WAY to open the garage. My husband and neighbor tried to open it just to get our cars out but couldn't. I called the service department this morning to see if anything can be done sooner and the gentleman said, "SORRY WE CAN NOT DO ANYTHING!!!!" Choice home warranty is rated 9.8 stars. This kind of service is rated at zero. I will for sure be putting a review on Google and Yelp about what disgusting service you guys give your customers!!!!

Technician identified the problem, replaced the part and explained everything. Just what you want when a repair is needed. I was given a receipt with written information on the project details and he did not leave until he was sure that everything was working.

They were professional and courteous. They showed up on time and repaired the broken latch of the microwave in a timely manner. Since I had a tenant, I asked them to call me after the job was done. They called me and confirmed that the repair was completed.

At first, I thought Choice Home Warranty was awesome to get the seller to include with my home. Time has proven that I was, in fact, wrong. They deny every claim, even when it falls within my Choice Plus contract. When they deny the claim, I can't even talk with someone who clearly speaks English and knows anything from the contract excluding "that's not covered" even when I quoting directly from my contract while reading it.

I paid $200.00 out of pocket for repairs to my refrigerator in June 2025 and yesterday it had the exact same problem. I filed my new claim and had to pay a service fee again...for the exact same problem that should have been fixed the 1st time. I have also had the exact same burner replaced on my cooktop for the exact same problem several times. Each time with a service fee! If something cannot be reliably fixed then shouldn't it be replaced or at least don't charge additional service fees for the exact same problems.

Zero rating is not available. If in the normal course of using an air conditioning system, a problem occurs, such as a part failing and letting a contaminant in, how is it not covered? The problem was not caused by negligence, since it is not a part that is subject to monthly/yearly maintenance requirements. Nor was it caused by abuse or misconduct by the user. Every part of every machine has the ability to fail at some point. It wasn't caused by non-use, because the a/c is used very often and constantly in the summer in the south.

The contractor was arrived at the scheduled time. He was courteous and knew his profession well. He answered all of my questions prior to performing the job. He did an excellent job resolving the issues with my water heater....

The first visit found that I had some faulty and had to be ordered … So, there was a few weeks wait but he finally got here around 3 and it was quite a difficult install …. It’s a gas range and couldn’t be pulled out very far …. not a huge kitchen …. Finished around 5:30 and had another appointment!!!! Very nice guy!!!! Thank you.

The repairman showed up a little late but it was due to heavy traffic. He was very polite and he saw the problem with my microwave and he had the needed part in his company van. He retrieved the part and repaired the microwave oven very quickly. He was also very polite.

The customer service and the execution of the water heater replacement were quite fast. The only thing outside of what was planned is that instead of paying the $75 fee, I ended up paying $295 for other uncovered expenses, which I was not expecting..

The second tech scheduled came out when he said and did well. As for CHW, I hope I never have to deal with y’all again. Terrible experience from the moment my claim was received by y'all. It was completely worthless to have y'all. Your reps and “policies” were crap during this claim. Pat wasn’t bad as the manager, but the reps were not helpful. The first one lied to me and didn’t explain well and the second one was very rude and didn’t know head from rear end on how to give good customer service. No deescalation skills at all and hung up on me while I was trying to verify a call back time from supervisor. I would not recommend y’all to anyone and I got something in mail yesterday from American Home Shield and will keep them in mind when it comes to renewing.

They did a great job. Everything is working now. Very good and nice. Will use again no what they are doing. Great. This is all I have to say about the service. The service man was nice and he knew what to do to get it working. I am very happy with his work.

When Choice first started years ago they were very poor service. I thought I would never again deal with this company. I thought I would give them one last try this year this year. I feel more comfortable with insurance. They have proven to be extremely better and the technicians are more professional. I am very satisfied with their services. I hope that if they stay this way l will always remain with them.

Our garage door repair was quick. The technician showed up on time and was polite. He worked independently and quickly. He explained everything and demonstrated that the repair was complete. I would definitely recommend Fordoor for all Garage needs.

I have this company for years and have submitted two claims this summer, one for my AC and one for my washer. After waiting weeks for my appointment for the AC repair tech in 100 degree weather for the past month I receive a text that they will not make for another 4 or 5 weeks, in which I lost it and hired my own repair person but because they would not waste valuable time submitting diagnostics and waiting for approval, they just just fixed it and charged me leaving me to deal with the company. I am still waiting on a repair appointment 6+ weeks for the washer so I just bought a damn washer, this is a joke if you live in a rural area.

I first went with Choice because of their reasonable rates, but I’m beginning to think that I made a big mistake going with them. I had a problem with my AC and had to wait two weeks because they couldn’t send somebody out. That’s unacceptable. I got somebody else, and Choice didn’t like the estimate. That’s not my first experience that happened. My AC went out during the hottest part of the summer, and all the contractor did was put StopLeak in it. If something breaks, I don’t wanna have to pay for everything at once. But after my past experiences with them, I’m on the fence. I get a hard time every time I try to call and talk to somebody. Once this issue is resolved, I’ll probably get somebody else.

The techs did not waste any time in discovering the leak problem and dealing with it in record time. They identified the problem and returned with the needed supplies and quickly removed the leaking hose and replaced it with a new hose very fast and through.

Avoid them in all cost. I switched to them because they they said they have good coverage of AC and I have five policies with them, 3 for 3 years. But if your AC ever break, good luck, they’re not gonna pay a dime and find every reason that the AC can break as a reason of denial. I spent hours on the phone with them, and my previous tenant has been moved out because if they don’t wanna take care of the problem And I have other unit the same story, if it AC broke, good luck, you have to pay thousands yourself!!!!

We have had a Choice Home Warranty policy for five years. In those years, we have had approximately 15 claims for repairs, and having the policy has saved us a lot of money as well as given us peace of mind. The service providers have been scheduled promptly and consistently delivered professional service. (FYI I tried uploading a receipt but it didn't work.)

I needed someone to come out TODAY, Friday because the electricity in the garage, den and laundry room went out due to overload. I was given an appointment for next Thursday. I can't go anywhere because the car is in the garage and I can't do laundry because the washer and dryer aren't on. I canceled the appointment and called an electrician to help me.

Still pending on my experience so far. My washer is not fixable so I was offered 400 dollars for a new washer which not even close to what my washer was worth so I'm going thru a manager now to negotiate a price so we will see, so my overall experience is still pending for now.

Called choice for bathtub faucet issue. I love that they schedule appointment timely and have communication in your email next day regarding appointment. Technician showed up, very professional, within window scheduled and fixed the problem. I love Choice.

I was very pleased with the service I received - The gentleman servicing my dryer was polite and professional. He took his time to be sure everything was just right before he left. Very happy with the service call. I would not hesitate to have this same maintenance man again if it were needed for the job.

My experience started with my home warranty agent Miss ** who appeared genuinely concerned about my issue I had with my refrigerator! I told what the issues were at which time she asked me if if I could send her pictures of the parts in question, refrigerator and the label which has the model number and serial number of it. ** read back what I had told her and said she would get it immediately to the LG company. She advised me a service rep would be out in five days on Wednesday!

The technician from Tyche Appliance Repair showed up on time after confirming the appointment. He fixed my minor issue and advised me on how to reset my appliance to avoid future calls. John was professional and a far cry from the appliance repair companies that I have used in the past.

Technician was very professional and evaluated the problem ...but we did not get approval to do the work yet.....Hope this gets done in a timely manner..I have had previous work done satisfactorily so I am assuming this will be done the same. I look forward to working with this company.

The guy came from CCC Repair out of Texarkana. I think his name was Trent? He was super nice & seemed like he knew what he was talking about. Of course, a part had to be ordered, so I hope he’ll be back to complete the job. Looking forward to having cold food in my fridge.

We had purchased a home warranty with Choice well over a year ago. Although we never used them under the warranty, we found a better alternative elsewhere. I think I must have had over 10 messages asking us if I was going to renew and in each case I clearly told the agent we were NOT renewing and that we had signed up with a different supplier. I have just received my bank statement and now find that Choice have charged me both July and August for the monthly premium.

Great service last 12 years with my multiple properties I have and Choice Home Warranty have diligently provided me a great service. They use the best technicians and the work is done in a timely manner without fail. The operators are kind and courteous and very polite and attend to my questions and help me fix the problem. Thank you

Haseeb from Sears was timely, professional and rendered quality services, validated by the results of his actions in servicing my AC. I highly recommend him. First time with Choice but very pleased with the timeliness of response when claim filed. Highly recommend.

I have been with my previous home warranty provider for 10 years. I had to call in for a particular service a few times. I can count the times on 1 hand. The problem arises when it is time to call in a problem. This company seems more interested in collecting the service fee 1st; then let the chips fall as they may. What I am saying is if you need to speak to an agent regarding your problem, then you are up the creek with out a paddle. If the technician they sent out to resolve your problem does not do the task satisfyingly, you're up the creek without a paddle. If you try to call the technican back to complete the job correctly, forget it for the technician does not answer; only a voicemail where the technician does not respond to. Sort of like leaving you out to dry. A person can lose faith and trust in such a company.

I had an excellent experience. Was very easy to put in a claim and Hydro Heroes quickly accepted the job. Josh ** was on time for the appointment and was professional, knowledgeable, patient and kind. I highly recommend him and his business. Choice Home Warranty should continue to use him as he represents this home warranty company very well.

1. I had no issues with the technician except that he did not update/text/contact me when he was on his way as Choice customer service said he would. 2. I think the $100 service fee is too high! The tech was here for about an hour and all he diagnosed was that the ‘settings’ had to be reset. So far, the tub seems to be spinning out the water, but time will tell. 3. I needed to reschedule the start time of my appointment. Customer service gave me a new start time but I continued to receive messages that showed that the start time had NOT been changed. This was annoying and confusing. In summary, the experience was ok, but I am not sure I would recommend Choice to my friends who would expect top notch service and who are on fixed income. It’s hard to get what you pay for in 2025.😥

The tech who came out was great! However, the details of what is covered vs what is not is not necessarily helpful. Especially when you've bought an older home and the seller provided a home warranty as peace of mind. We have a leak on the roof from the plumbing stack falling that happened after move in sometime. Limited roof leaks and plumbing systems "covered", but because the stack is an "appendage" the work is not covered. Happy we did not pay for the warranty ourselves, and disappointed it does not help when something goes wrong with your home in very common circumstances.

Very happy that the tech was able to identify and resolve our issue with the water heater. His suggestion to also drain the tank to remove any excessive sediment was well received. I was told that certain items associated with the water heater would not be covered by the warranty if the unit needed to be replaced and would like to discuss that with Choice Home Warranty.

Technician was polite, professional, and knowledgeable and within time to inspect my washing machine, knew exactly which part was defective. I am waiting for my part to come in and to be installed. Hopefully this week. I am grateful for my home warranty service.

The service team that came out to assist us, was great. Got the work done in a timely manner. We will request the company again, and recommend them to friends and family. I can remember Shane was the name of one of the young men, can't remember the other one. They both were very professional.

I was impressed with the prompt attention given to my claim. I called in on a Monday and by Wednesday the problem was fixed. The technician was polite. Knew his job. Within 2 hours he was done. That including going to purchase the material and fixing it.

Great service both times - dryer and dishwasher. Choice Warranty has really stepped up its quality! Love it. Both techs were great and communicated well. Very different from past experience where it was incredibly frustrating.

I placed a claim with Choice Home Warranty on July 16th. I finally had a technician come out on August 21st -- nearly five weeks later. The technician was great, no problems with them. He determined that the issue was my thermostat, which Choice Home Warranty promptly refused to replace. This is now consecutive claims in which Choice Home Warranty refused to pay for the repairs. Why am I paying for this service? It takes weeks to get service and they won't pay for repairs. You might as well drive down the highway and throw your money out the window.

I’ve had Choice for years and every one is very courteous! The only thing I have to say is it’s very hard to get the work approved and they always have an excuse to why they won’t approve it! It takes forever for someone to take the job and then they come out and always gets turned down so not sure if I’m gonna renew it.

Oasis Heat and Air from Louisa was a pleasure to deal with. They confirmed appointment and continued to advise as they were on their way. Upon arrival, they promptly found the problem and made necessary repairs. Very nice folks. Highly recommend.

Company scheduled my appointment rapidly, followed through. The technician was extremely friendly, explained everything. When it was determined that I needed a new part he pushed the company to get it so that he could come back the same day and repair it which he did. I couldn’t speak more highly of this company and the service they provided.

Don't pick these people for your warranty because they're going to deny everything. I'm out of 300 to close to $400 with this company. They have scammed me. I pay $85 for each person came out and I'm paying $49.25 and they don't cover it. Nothing. Each claim was denied and I got all the receipts of everything. People do not shop with this company. They are scammers. Then when I was denied they told me I had to wait to a supervisor called me within 2 hours. No supervisor called me then about 1:00 in the morning they sent me a email stating to make an appointment to talk to a supervisor about the claims. I am out of so much money.

The repairs they’ve done for me over time have been good, and I’ve had no problems. The price and their online service were good as well. The problem is that some of their customer service representatives don't know what they’re doing. It depends on who you get on the phone, but the last one I spoke with was good. Overall, I’m satisfied with Choice Home Warranty’s service.

Tech was very professional. All business. Personable. Easy to communicate with. Took care of the problem, So glad we had our Home Warranty policy. The repair only costs us $75. Thank you Choice for taking care of our problem in an speedy and efficient way.

I’ve had a good experience with Choice Home Warranty. While I’ve been having issues with my sink draining slowly and an outdoor watering pipe leaking. I haven’t filed any claim because I can’t get in touch with them.

Eight years ago, I went looking for something to do a home warranty when Sears stopped doing things. So that's how I got Choice. It's improved over the years. It was horrific up until about a year ago. My husband's a vet so we got a discount, and they gave me a great rate. So their price was good at the time I took it out. I stayed because I'm due to renew at the end of this year.

My claims are always handled efficiently. The response time could be a little quicker, but overall the experience is always a good one. I have had this policy for two years plus and submitted several claims. They always take care of the problem. I highly recommend this company to others. In fact my good friend started with this company as well.

The visit had to be rescheduled as the job required two technicians. However, the technician was professional and knowledgeable about the issue. He made some pertinent observations and took pictures of the issues that concerned me. I look forward to the planned follow-up visit.

July the 30, my refrigerator went out. I called and talked to Ann, she said watch email for a service. At the end of the day, I called back, talked to her again, was told still working on someone in my area. Explained I have to refrigerate my medicine! Next day called, talk to Dave, same thing Aug. talked to Julie, same thing trying to get someone in my area. Every day I called, talked to Blondell, Jan, Jeralyn. I asked for supervisor, talked Jennifer, no results, then I’ve talked to Hannah Anna. John could not get an answer. So I did without a refrigerator for 2 1/2 weeks, so I went and bought me a refrigerator and now 3 1/2 weeks later, they have someone coming on a Sunday to service my refrigerator. Be careful what you buy.

This was not an easy claim. An A/C problem in summer. The reporting process went well, and then was set up with an appt. However, when I tried to adjust the appt time due to a previous medical time, the nightmare begun. The company, True Comfort AC, was horrible. Took 15 minutes to answer phone and then not talking direct to company, a 3rd party. She said would get back with me within an hour, 24 hours later, no call. Then I had to leave a message. After 2 calls to Choice, they finally called me later and said I had an appt 3 days after or 8 days after reporting. In fairness after the original Choice rep said she could not help me (the original A/C company was 50 miles away!) a supervisor from Choice called and did his best to help.

There was odor coming out of the laundry room, and putting in the claim for that with Choice was fast. The contractor came out and it went well. He was good. The smell returned, but, other than that, they tried to do their part. I have no other issues other than that, and, overall, everything works fine.

Great service. Fast and simple to use. App is great. Coverage is excellent and all of the technicians we’ve used have been prompt and knowledgeable. Highly recommend their service for anyone that has a house in need of warranty. Annual fee is fair for the amount of coverage.

I love Choice. When my central air was out, they came and fixed it. Cinch makes sure the customer is satisfied, and I am.

Had worse experience with Choice Home Warranty. We have been loyal customers since five years and recently got worst service ever. They charged us despite of no service. They assigned a case manager who none of them were trained on the protocols. They lack knowledge. We were dealt with three different case managers within a week who gave us three different responses. At the end none helped us. We are very much disappointed with the service.

I recently had a claim with Choice Home Warranty for my ice maker. The technician came to fix my ice maker. He found the problem, which others did not. I already thought he was a good guy, he fixed half of the problem, but he needed a replacement part to finish the repair. He's supposed to come back and it has been several days, so I'm hoping it will be resolved soon.

I would avoid this firm like the plague. They continually raise their rates, will partially approved claims but that doesn’t not do the end user any good with a partially working dishwasher. Save your money and take your business elsewhere.

Technician was professional and knowledgeable. He thoroughly explained what the problem was with the equipment, what needed to be done to fix the issue and how long it would take to execute the fix. He also advised if there was any future preventative maintenance that could be performed that would preclude any future issues.

This has been by far my worst experience with Choice Home Warranty this summer. I believe I have been a customer for over 10yrs. The initial claim was for a possible leak for the pool on 6/4. It's now 8/22. The leak was repaired around early August. The pool was operating well until 8/10 for which a new claim was submitted. The new claim is for a completely separate part of the pool pump. The leak near the pressure gauge was denied by chw which meant I was responsible to getting it fixed. So far I have spent $150 on tech calls for the 2 claims. The 1st tech for the leak was not very good and did barely anything except some a few pictures. Since the leak was denied. I was able to get that part fixed. I was never told that I needed to get a professional tech to fix the leak. Just a horrible experience with chw on these 2 claims.

This warranty program has fulfilled and exceeded my expectations! They respond to claim requests almost immediately and process the Claim very quickly. I have been very happy with the repair companies that have been provided. I would highly recommend Choice Home Warranty!

I feel like I hit the jackpot today with Maurice. Listen, good customer service isn’t always good nowadays. I was calling for my military son, who just didn’t have the time to research, or make phone calls to inquiry about estimates & coverages. I had some unique problems I’ll say & Maurice got it, he understood & explained every detail and made decent recommendations, not pushy. I liked him so much that I’ll most likely switch my personal HW and will be referring him to my daughter & others. Thank you Maurice, you calmed a military mom who has too much on her plate.

Repairman was early for appointment which I appreciated. He got to work quickly and found the problem in a short time. He apparently conveyed this to Choice who in turn responded quickly and I agreed with their diagnosis and conclusions. I will follow up on my end.

If I could give it zero stars I would. The employees are robots. It is awful. Been 2 weeks no one. They wanted to send someone out and guess what. 9:40 pm they call and say, "We are coming your way." Um.... NO you're not.

We needed a new ice maker in our refrigerator. They got the technician out quickly, and new parts installed within a week. It was great. The service tech was great, cleaned up after himself and the company was quick to get them out so we are very happy.

Choice warranty covers what they want to and makes assumptions on repairs that need to be fixed. Not covering parts due to AC unit already installed 3 years ago with the wrong parts. How is that my fault? Reason for warranty is to cover parts. Disappointed.

I am pleased to say that Choice warranty came through for fixing my air conditioner, it did take longer than expected. Sears did not make the 1st appointment, and we were very disappointed that they did not call or notify us that they were not going to be there on the day of the appointment. My wife had to take two days off to be at our home for the appointment. I feel that Sears customer service could use a lot of improvement. The service tech that showed up was on time for the 2nd appointment and had the air fixed on the same day.

Again, Choice Home Warranty delivered an outstanding response to my requested repair service on my home appliance. From customer service of the claim representative to the expeditious repair of damage appliance, l have been impressed by Choice Home Warranty. Thanks for job well done.

DO NOT BUY THIS HOME WARRANTY PLAN! I originally purchased a five-year home warranty plan from Choice Home Warranty. I haven’t used it often, but when I have, I have encountered multiple issues. First of all, it doesn’t appear a lot of repair services will contract with Choice. Perhaps they know more than the consumer.

Do not choose Choice Home Warranty for your services. Keep your money instead I would suggest looking at another company. Choice Home Warranty will deny your claim over any possible reason they can find in a two year period. I submitted four claims, small claims, not major claims. Small claims every single one of them was denied for some absurd technical reason that they found that they refused to work with me on, even when I appeal the claim because the reason that they’re denying it has nothing to do with the actual problem. They still refuse to work with you. Don’t waste your money. They’re awful company.

My dryer was not working so I called Choice Home Warranty. This was the first time I was making a Claim. I was pleasantly surprised by how quickly the warranty was applied! The technician was excellent and very knowledgeable! To tell the truth, I didn’t expect it to be so extensive! He replaced 3 parts and my dryer is working perfectly!

AnD Electric was amazing! He immediately found the problem on my stove (causing the breaker switch to go off). He fixed it and I’m in business now. He was very respectful and explained everything he found and how he fixed it. I’m so thankful for this company. Great service. And BTW, I’m cleaning my oven as I write this and the breaker switch has never gone off! Thank you!

We bought our policy because broken down things in our home aren’t in our budget. This has been so helpful to know we only have to pay a set amount when the repair person comes out. Best decision we have ever made. Where we live, there is very few repair people close by, peace of mind that y’all do the leg work of finding the best of the best repair people.

Found my first experience with Choice to be refreshingly prompt and uncomplicated. Repairman was competent, and finished his work satisfactorily in short order. As a new customer, I look forward to any future interactions with your company. Hopefully, they will all be resolved as successfully. Thank you for restoring my faith in the home warranty industry.

This has been the 6th time I've used Choice over the past 3 years, and I have never been disappointed in the service or the results in the repair. The techs from each of the service providers have been very helpful, and explain in detail the issue, cause and repair requirements. I can whole hardly recommend Choice to anyone needing a home warranty, which should be about anyone who owns a home. It will pay for itself over time without a doubt. I was hesitant at first, but signed up for a 5-year plan full coverage and so far, I've have been pleased beyond expectations and have no second thought about the remainder of my plan which I'll will re-up in a couple of years.

First, Choice made the quickest appointment ever. It was 4 days after my phone call. That’s almost unheard of with a warranty company. Next, my technician Blake was wonderful. He not only quickly identified the problems, he had the parts and fixed it within an hour. So glad I switched to Choice, I received top-notch service and I could not be happier!!

I have been with Choice Home Warranty for years and I absolutely love the service. This warranty is something that you must have especially when your manufacturer's warranty and your extended warranty has expired. Getting this warranty has been one of the best decisions that I have made.

I had an excellent experience with Mr K. Their team was punctual, professional, and extremely knowledgeable. They quickly diagnosed the issue and resolved it efficiently, all while maintaining a clean workspace. The pricing was transparent and fair. I highly recommend them for any plumbing needs—they truly care about customer satisfaction.

I was very happy with the overall experience. Very professional and would recommend using them in the future. Very neat when doing the work and cleaned up after and recommended that a hose needed replaced and asked if there was anymore questions or anything that he could explain.

The gentlemen were good listeners and patient with our descriptions of what had been going on with our unit. They were thorough in checking the unit and explained what they did. Definitely good repairmen. This type of service was especially appreciated by us being seniors.

I was working with a group that was promoted to me out of Sears but they weren't quite following through. I realized the benefit of having home warranty. At that time, Choice Warranty was offering a greater amount of coverage so I didn't go back to the company to question what they had. But once I signed with Choice, the other company said they cover those things too. But they didn't offer that to me, so what was I gonna say? Now I've been with Choice for a year and four months and I've had three services since month 10.

As always Daniel came out to fix our dryer for a third time. No, fault on Daniel part! He fixed the problem in a matter of minutes. As he is all to familiar with our dryer. I'm happy with his continued servicing our appliance. Thank you for a job well done.

While I won't say that CHW is a 'scam', I WILL say they are sleazy. I live way out there - my first question when signing up was "do you have any service personal in the area" to which they said "yes". Well, fast forward a few months and I had an electrical issue, put in a claim, and they took OVER 4 MONTHS to get someone (not from my area) to say yes to coming all the way out. Second issue was with the heat. I put in a claim, waited TWO MONTHS for them to get someone (again, from hours away) to say yes to coming out. But, that one was special, b/c you know, CHW refused to pay for it!

My most recent experience was wonderful. The washer broke, I filed a claim. Copayment was made online. Appointment was scheduled online within 5 minutes. Four days later the repair was completed to satisfaction. This is exactly how the process should work. This hasn’t been the case every time, but the majority of our experiences with Choice have been very positive.

My recent experience using my Choice Home Warranty was very good. I had an electrical problem and a technican was dispatched to my home and he was very professional, knowledgeable and solved the problem completely. Granberry Electric was fantastic and it is my hope if we have an electrical problem in the future Granberry Electric (Nikko) will be dispatched to handle the problem.

Choice Home Warranty was quick to respond even though it was over the weekend. The AC repair company reached out promptly and the tech was on time, professional and knowledgeable. We were very satisfied with the repair and happy with the experience overall.... THANK YOU.

Had an existing policy for my primary home and was calling on coverage for my second home. I have had a good experience with Choice Warranty. The representative, Maurice ** was extremely helpful, courteous and professional. He was able to give me the same rate and I signed up with him.

Aug. 20. 2025 The Choice Home Warranty assign to my claim the Joseph's Drain Cleaning LLC. The technician Ben was show up and inspect the shower faucet, the first question before he even go in the Bathroom ask for the co payment $100.00 then without asking start to take a part the shower switch and make a statement is need to replaced. I ask him to re assemble because only the issue was dripping very slowly. He re assemble and just run out. When I try use the shower was not working. You cannot mix the cold and the hot water and visible show he assemble wrong.

From the moment I submitted the request to the final replacement, the service was excellent. Choice Warranty, J&L Plumbing’s scheduler, and the plumbing technician all kept me well-informed about the timeline. The technician completed the work efficiently, and the entire experience was smooth and stress-free. Everyone I interacted with was friendly and professional.

The Tech (owner) was very nice and respectful and arrived a bit ahead of schedule which was a good thing.... My a/c works great.... My only concern was, he stated that if he missed something and it stopped working, and there had to be a callback, I would have to pay him $175.00.... I seems to me that if he was paid for it to be repaired but it didn't work, I should not have to pay again.... My receipt only shows, cleaning coils and the amount for showing up.... He stated that he changed something called a condenser and cleaned out water line.

Choice always provide timely and responsible service providers! They always come through. I've been with Choice for about 7 yrs. I can see why they have been rated No. 1. They are very professional and they do a great job in doing their job! Choosing Choice would be a wise decision.

He was very thorough in his work. He was pleasant. His diagnostic procedure was really good. He showed me a little about what he was doing. I was very pleased when he said "it seems to be fixed". He then took a minute to explain what was broken. I told him that I was very happy with the job he had done.

Choice Home Warranty was excellent in sending out qualified technicians as soon as possible. Through my experience I noticed that all technicians were punctual, communicative and professional. My only complaint is that my appliance cost more than what was presented to me. After accounting for my service fee and difference in appliance cost, I paid more out of pocket than I anticipated. It was explained to me that this was in their guidelines and I understand that. However, it would be good to see appliance replacement funds match the current market. I also bought my washer and dryer as a set, it does suck that they won’t match now. It’s not the end of the world to me but my wife is not happy about it.

The first representative was horrible and too aggressive with trying to make a sale. Would talk over me when trying to ask questions and understand services. It was so bad a sales manager Henry took over the call. This is not the first time for bad service.

My washer’s door would not open. I submitted a claim. I was given a date extending more than a week. I called Homewood Appliance and explained the date was not durable. They changed the date and also put me on a waitlist. The waitlist worked and we were able to get an even closer date. They were very accommodating; responsive; respectful and professional. I asked to be given a 20 minute window and they also accommodated my request. Wonderful company

I got a very quick response after I filed a new claim to replace a pool timer, and that was a pleasant surprise. I worked with the company to schedule a time that was convenient for me. The day of the appointment I was out until about 30 minutes before the appointment time (a 4-hr window), only to find out when I walked through the door that the tech was already there and had already replaced the timer. I got to talk to him, and to his accompanying wife, and they are really nice people. I hope that they get the call whenever I have pool issues.

Very knowledgeable. Fixed our AC unit quickly and skillfully. Also checked all aspects of our AC system and made sure all was functioning. Very friendly technician. My husband was home when he arrived early and our upstairs was already cooling before he left

Wish I could give negative stars on this. Our furnace went out mid-February (during a blizzard) - 2 weeks later they dispatched a tech. They explained it was an older system and the bearings, squirrel cage, and blower motor was going out. That first tech- gave us the run around for weeks. Called Choice back and informed them the furnace was not repaired- They sent another tech out weeks later. Mid-May the second tech replaced the capacitor- Made notes about the same issues. It was blowing cold air, but still wasn’t repaired. The furnace goes completely out mid-July; and I have to now submit another claim because Choice “Completed” the capacitor.

Outstanding Performance and Professionalism. I recently had the pleasure of working with the AC contractor recommended from CHW for repair to the AC in my home. I couldn’t be more pleased with the results. From start to finish, the contractor’s professionalism, attention to detail, and commitment to quality were evident in every aspect of the job. And CHW kept me informed throughout the entire process.

They could not fix dryer, need to order part. I did pay them $85.00. They did say no charge when They come back with the part. They did arrive at 11am which was in the correct time frame. They did say they will order the part and hope to receive soon. Not safe to Run the dryer with this problem, may cause a fire.

The best service on my LG dryer. I am with CHW for few years and this time it was the best service ever, very professional, the technician come prepared. He took the dryer apart, had all the parts needed and after an hour the dryer was working like new.👍🏻Very satisfied.

I had two service calls on the same day. Both were scheduled the following day by two different companies. Both companies technicians arrived on time, were very friendly, fixed the problems, cleaned up, and finished in short amount of time. I would highly recommend both companies and very much appreciate your promptness. Thanks for the professional manner that the two issues were handled.

Had a problem with my garbage disposal, called it in. Service technicians came out within four days to check disposal. It was determined that I needed a new disposal. New disposal was installed same day. Technicians were courteous, cleaned up, and removed old disposal. Glad that I have Choice Home Warranty.

The technician, Randy, of RC plumbing, was prompt, very knowledgeable, and friendly. I would recommend him anytime. The call to schedule was timely and the time technician was scheduled was very fast. The only complaint I have is that the email you sent with appointment date and time was at 6:15 am the same day as appointment, and it would be better to have a little more time in case of conflicting times.

I am please with the response from Choice Home Warranty and how they kept me informed. The gentleman from IHN Professional Appliance Repair was very professional and informed me that they don't make parts for my refrigerator and let CHW know. I received an email stating they would be replacing my refrigerator. What I wasn't aware of is that they would send me an "e-gift card" from Lowe's... WITHIN 30 DAYS...... Uhmmm I don't have a refrigerator and how can a family wait 30 days for the money to pay for a new one? I called the 888 number and talked to someone from there, I asked about the egift card and he said it was out of their hands how quickly I would get the egift card. I could talk to my "Case Manager" through the portal.

Technician was very kind. Explained everything. He was able to fix our AC quickly. He was polite and made us feel very comfortable. I would definitely have him come back again to help us if needed. We are very grateful for him and the work he did. Thank you.

I think the service has improved. They have brought on additional repair companies in our area and the response time has been great. I think the experience is on par with what you would expect out of a warranty company. Filling out a claim is easy and seems to work well.

The response from Choice to my claim was immediate and the plumbing company arranged the day and time quickly thereafter. Nicholas from OSP resolved the issues and the parts and labor were covered under the terms of the warranty. As a result I’ve recently recommend Choice Warranty to another homeowner.

I had to reschedule because no one showed for the first appt. They did not call and let me know either. The technician did a good job when they came for the next appt. He did call and let me know he was running late this time. It was late and he said he wanted to get home but he did fix the problem.

They are very good and easy problems solved but somehow my dryer can’t fixed yet. Hopefully new guy will fix or should replace, my son told us this is very good company and they are very nice in Ohio. We made contract with 7 years warranty. We liked this one.

Our air conditioning was not working. The technician arrived at the appointment time. He checked and fixed the issue. He explained why this might have happened. He told us that if we had this issue again to call. He gave us his card. Thank you Choice Warranty.

I was kinda distracted at first. It was so hot in my house and I was hoping to get someone to help me out. I have multiple sclerosis. Heat will cause me an exacerbation. It was starting. Legs would barely move. But anyway I rendered a call and he said, "I’m in your area." He came and I was very happy. It was good to be able to get a good night rest.

Unfortunately this is not a good time for a good review. The last 3 incidents are not turning out good and we are still waiting for a resolution. Maybe later after we are done and my issues resolved I can give an opinion. Insurance is purchase to help you handle issues with experts. Not my case because if AC or fridge break in the middle of the heat of the summer and nobody comes out That is a problem.

Representative came in, was professional and personable. Looked at the problem, took pictures and went back for Choice processing. After discussions, he got the necessary part/fixture and came back within a few hours and fixed the issue. We are very happy with the quick fix and our kitchen faucet works better than the original one that we had installed years ago. Well done and so quickly.

They came early, outside the window, and that caused some stress. Otherwise, they did a couple of things but the issue wasn't solved. They left and I called them to say it's happening again. Electrical problems can be that way. They did come back but took a couple of hours. Maybe had they been more within the timeframe it would be easier for one trip to fix things. But later, they checked something outside and I had called FPL anyway b/c we all had ideas it was the power coming in, not inside the house. All in all it was a good experience.

The service is AMAZING! The technician is very quick and knowledgeable. But this appliance has broken down three times. Sometimes I think I need to replace with a new appliance. I hope it doesn't happen again. I appreciate your service. Thank you!

We scheduled and made the claim on the website. We got an email almost immediately with an appointment very quickly. I think it was Saturday and fixed by Monday. He called with a time he would be there. Fixed the issue in the first appointment. Cannot ask for more!

Excellent company to deal with, once I submit my claim within a few minutes I get a response. The services have been provided by excellent companies with professional and respectful, knowledgeable employees. I’ll definitely renew my contract again when.

I have submitted 2 different Air conditioning claims with Choice Home Warranty this year. One claim took over a month for them to find someone to do the service and the service company then rescheduled for another week later making the total time to even get a service person out over 6 weeks. The other call took 8 weeks and Choice could not find anyone so they authorized me to have the service done and get re-paid which they later denied coverage. Additionally I had a microwave claim that Choice approved replacement only to find out that Choice only pays "what they can buy it for from Lowes" ($194 for a $450 microwave and they do not cover the installation or removal)

Contacted Choice on Tuesday evening for a leaky toilet. It was repaired by Wednesday afternoon. We were contacted by the repair company and they kept us updated on the arrival time throughout the day. The tech that was sent to our house was polite and resolved our problem quickly. Thanks for the excellent service.

I went online the Choice Warranty site this morning and was able to schedule an appointment to have my washing machine fixed the same day between the hours of 1:00 pm to 5:00 pm. Technician came at the scheduled time and fixed the problem the same day. He was professional, and got the repair done timely. Thanks.

Our air conditioner went out last Friday, Choice Warranty is making the air conditioning company jump through hoops. They have been here 3 times, doing everything choice wants done. Now they are making them come back and take more pictures. It is 94 degrees in the house.

I had a very positive experience with Choice Home Warranty. From the the time I called to submit my claim until the technician finished the repair of my garbage disposal, each person I dealt with was polite and very efficient and quick to get me the help I needed. I was impressed with how quickly I was assigned a technician who came the very next day and fixed my appliance very quickly. Choice Home Warranty program provided excellent service every step of the way and kept me informed of the process. It is an outstanding company!

Did my appliance request online and was contacted two days later by the service rep and told it would be one day later between 1230 and 4. Rep came, paid him the service charge, diagnosed the problem. Not a plumber issue but a washing machine issue and told us whet we needed to do. No bill, no write up of the issue and he left. I had to call back, start a new claim under washing machine and therefore when he comes pay another service charge. New claim given on Thursday notified on Friday that someone would be here between 1230 and 3. No one showed so I called Choice and now waiting for a new day and time with I hope better notice. I have not had one thing go right since I joined and if this isn’t resolved soon I am going to put in a complaint to the authorities.

Our tech was punctual, sent pre text of his arrival, friendly, and professional. His initial diagnosis was might have been incorrect. However, he took the extra time time to do a little research and returned with the right part. I appreciate the care and quick return repair of our refrigerator. I would definitely recommend LA Best App service.

Choice Home Warranty provided me the name and contact information for AIRBENDER A/C & HEATING LLC in response to my air conditioning claim. The Airbender technician was prompt and solved my problem in less than an hour. My only charge was the $65 service charge. Choice notified me of an appointment 2 days from my claim date. When I called Airbender to see if they could come sooner, I was told the appointment had not been confirmed by them. Luckily Airbender was able to come a day earlier than the unconfirmed appointment.

Service has been satisfactory; however there have been a few quality issues. One of the issues is still ongoing; however, we did receive assistance from your end. Also, would appreciate if the response time could be shortened. Looking for improvements with the new contract which we just signed.

Been without a washer for 1 and half months. Not reliable and do not honor the contract they make. Will never do business with a company who ignores customer service. Employ vendors who are suspect at best and lie to cover up their ineptitude.

Absolutely Useless — Avoid Choice Home Warranty at All Costs. If you're considering Choice Home Warranty to protect your home systems, RUN the other way. I’ve never experienced a company so proficient in offering false hope, empty promises, and absolutely no solutions when it matters most. My HVAC unit failed during the peak of summer — in unbearable heat — and I filed a claim immediately. What followed was a circus of incompetence, excuses, and stalling. Choice Home Warranty sent a contractor who clearly wasn’t qualified, took days to respond, and ultimately provided zero meaningful help.

Please call me as I want to know why my monthly subscription amount has been increased and the amount I have to pay for the service fees has increased from 85 to 100 dollars. Reasonably good service, particularly if the vendors are knowledgeable and quick to respond.

My A/C went out, called Choice to put in a claim and their company assigned came out the very next day and repaired! How's that for service?!! Ivan, the tech was very professional and fast. I have two air conditioners so had to pay service fee for each but it was well worth it. Ivan noticed that the a/c tripped the breaker as he was packing up to leave and gave me a heads up that he was still around and needed to check the problem out. Turns out a breaker was burned out so he replaced that as well.

Technician called in advance and was on time. Technician, Jason, quickly diagnosed the leak issue with dishwasher. He ordered a gasket and was back the next day and installed it. Very prompt and expert service. I was impressed with the knowledge of tech and quick resolution.

This experience left a lot to be desired. First I was never contacted by the service company until 9 am the day they were supposed to come. I didn't see this until I was at the end of my service window and I called them. Apparently I was supposed to confirm this window which was again not given to until a few hours before. I was then told that the whole unit would be replaced. I was given 272$ to replace the system through Lowe's. When I went on the Lowe's website. The cheapest dishwasher of the same style and brand was 399. I called customer service and was not able to speak to someone until the next day to see if the price could be increased. I was told no, that 272 was the most that would be given yet it is 120$ off from the lowest price on the Lowe's website.

The repair tech was great and they said the washer needed to be replaced and we paid 619.05 for it without taxes and it is almost 4 years old. It was a Whirlpool 4.3 cu. ft. and found same one at Lowe’s but. A 3.8 cu. ft. and it is 548.00 without taxes and Choice will only pay 406.00 doesn’t matter the brand you had.

I was totally pleased with the prompt and efficient service that I was given. And what was especially important for me was the fact that I only had to make one call, and the service was immediately taken care of. I would recommend your service to any and all of my friends and family.

They asked me to rate my technician. He was amazing 10/10. Problem is, is I found him myself. Customer service at Choice is a joke. I live in a city that has 2 companies that qualify to check the problems with my pool and I know for a fact that the one company I chose works with Choice. However, it took Choice 5 days to not get back to me with an option. I had no choice but to have Pro Pool and Spa come out. I requested for them to come out, but it got denied because I had a claim last year, that I didn't even use, which is ridiculous. I have been super unsatisfied with Choice. This last issue with my pool has been very disappointing. They said they would find a vendor for me and after several days, they never even got back to me. I was so much more proactive than them. I am just waiting for a response to say they denied my claim. Hopefully that doesn't happen.

My stovetop could not be repaired. I received an email offering me a replacement cost, which I felt was too low. I worked with Nicole H who went above and beyond to assist me and helped me receive a fair replacement amount. Nicole was very professional, respectful and efficient. Thank you again, Nicole!

Until today 20 August 2025. I have been a customer of Choice. But I will no longer take their BS denials. I was denied from twice. One was for my shower assembly all because of the wording. I informed CHW my shower knob is not working working anymore, after I paid the $100 deductible for someone to see the damaged shower assembly, I was denied. I called to ask why was it denied, "Shauntel M." informed me that I wrote damaged in the claim report. Duh, it is damaged if it does not work anymore. She instructed me that I have to pay for a plumber to come out and get a second opinion, which I did.

My washer broke, it only took 1 1/2 day for them to come out. It seems it’s not fixable, so they are going to replace. Everything has been very swift and I am pleased. The service has been great as I have had this policy for years. Over the years, I have used them for several things and never any problems. You really should give them a try.

My air conditioner went out in the middle of a heatwave. It may have taken a couple days for the Technician to come out due to the demand of services in our area. But he was very professional. He went beyond the scope of why he came out and checked everything to make sure my air was up and running. He even alerted me to a potential crisis. He checked my furnace and noticed a gas leak. He shut everything on the furnace off to give me time to deal with it. He went above and beyond.

The technician immediately identified the plumbing problem and corrected it. He was very knowledgeable about the plumbing system. He was personable and professional. He cleaned up after he finished the work. He was quick and thorough. He explained what he did to correct the problem.

Initially, I was very concerned about the company chosen to come repair my pool equipment due to poor Yelp reviews and an employee who answered the phone. She was short, to the point and spoke over me while I was trying to talk. When the technician arrived the next day, I was relieved, he was friendly and made me feel comfortable.

I wish you'd stop sending ridiculous emails advertising to join and get amazing discounts that were not afforded to me when I joined. I find it insulting and tempts me to cancel my subscription then rejoin to get the offers that you are now offering me on your daily emails.

The technician was prepared, competent and did exactly what was required to initiate the repair on my refrigerator. Having a dome light out in the refrigerator wasn't the end of the world but it was annoying and an inconvenience. The repair took about 20 minutes. The technician was courteous and knew what he was doing. I couldn't be happier with the result.

I put my claim in a week ago. It took them almost one week to get a technician located to come check my air conditioning unit. And then that was only for pictures and to submit what needed to be fixed on it. It still hasn’t been repaired because Choice Home Warranty hasn’t approved the repair yet. The technician sent was fantastic. He explained to me in great detail what was wrong, and what was needed to be done. Now, it’s up to the warranty company to fix it. In the meantime, I’m doing without. Not good in over 90 degree heat for a disabled old man. I would still recommend it to my friends and family because it’s the best choice on the market, still. Otherwise, they could go pound sand!

As usual, nothing accomplished. I understand this company refuses, denies and often doesn't allow items to be fixed, but there has to be some sort of accommodation and some sort of compensation. One way or another, I have to deal with the problem which costs money. Can't say I fully disagree with the decision, but I don't fully agree with the end result and the way it ended. A/C unit not operable when repair man came and when he left with no solution or help from Choice!!!! The other problem with an oven wasn't fixed either. In fact, never heard from the repair company. Again, no follow up from Choice. No help. No solution or end point and I'm still stuck with the problem.