Choice Home Warranty Reviews

The repairman from Lee Innovations did an excellent and meticulous repair job on a motor in my air handler that was done by another company several months ago improperly. He was called on Wednesday and came the next day and did a great job getting my air conditioner back on in extremely hot conditions. Great response time indeed. Thank you.

You guys sent True Comfort out here to evaluate my air conditioner. You give me one day in time. There's a no-show and they call me the time that they're supposed to be here to tell me they're not going to be here and then you give me another time and then they tell me almost a week later. They're not dependable and why you keep using them. I have no idea.

Contractor Handyslavic, did a very good all around job....His timing was off just a bit and although maybe not fair to factor this into the rating, I feel a -5 rating is appropriate. Just me, but I feel a sense of supervision for all work is appropriate to ensure repairs are done properly. He did a very good job with the repairs.

Every time I call customer service they say leave my number and they will call back, however they never call back. Never call back, I never a reach customer service representative. Very dissatisfied and frustrated by not talking to customer service. I would like to get call back when I have a problem with an appliance. It seems that Choice would only like to talk by e-mail.

Low Freon - Work was completed quickly and efficiently- I was impressed with the technician. I have however been getting notices from CHW that additional visits have been scheduled so I assume the Service Company didn't notify CHW that the work was completed. But it is done to my satisfaction.

I feel that it was a good thing, but now after several tries on signing, it won't allow me to get in... Why, I can't even sign up into the policy, and will not get me in! I want to get this warranty signed out and off! Please disregard my signing up.

The LG tech came early because he lives in the same town. He was great and would recommend him to everyone who need LG appliances work, the appointment process went well too. I don’t have any more to say but great great great great. Service technician was great and explained everything that was needed to fix my dryer.

The technician was good. He did what he was suppose to. He explained everything thoroughly. He submitted the claim and the very next day it was denied, As usual Choice denied our claim. Not sure why I have Home Warranty coverage. It is expensive and so many things aren't covered.

My dryer was not heating up. The repair man that came over was professional and figured out what the problem was immediately. It was a bad fuse which he had a replacement for in his truck. He replaced it in no time flat and then went on his way. Problem solved!

The technician’s name was Justin Sweat of J’s Heat and Air. The claim was made to Choice Home Warranty on 07-02-25 and the technician came out 07-03-25. Justin arrived on time and was very professional and courteous and resolved the clogged drainage pipe in a timely manner. He answered all of our questions! I would highly recommend J’s Heat and Air!

Service was professional and quick. Technically competent repairman sent out. He arrived on time and was able to quickly identify issue. Clear communication going forward on what would it take to fix issue. Choice was able to locate a busy repair man and sent good communication by email during all steps of the process.

The technician that came out to service my garage door opener name is Josh. He did a great job of identifying the problem to solve my issue. He then sent the information to Choice Warranty, and it has already been approved. I just waiting to be scheduled for the next appointment. Thanks to all involved!

AC wasn't cooling in 100 degree weather, so I called the local AC technician who inspected the unit and said the Thermal Expansion Valve (TXV) wasn't working and needed replacement. I submitted the invoice with Diagnosis on CHW website. When the technician replaced the TXV he found an evaporator coil and replaced it also. In the meantime although I submitted the initial Invoice with Diagnosis an estimated cost of $500 from the local technician on Fri June 27, CHW assigned an HVAC Co from Sioux Falls, 2 1/2 hrs away for an appointment the following Wed July 2nd. With repairs already completed for $1200, CHW said my claim was closed and I would not be reimbursed. I attempted to submit the $1200 completed invoice from Lee Heating & Cooling, but the CHW website would not upload it due to the document containing too much data.

We did have issues with the appointment, but the technicians did come at a later time. We also had an issue with the technicians because there were 2 guys and my wife was home alone. NOT GOOD AT ALL!! TELL US IN ADVANCE!! However, the install was professionally done.

Ross was a great professional. Explained the situation, the solution and provided a clean finished product work area upon completion of task. I would highly recommend this service tech for future appliance issues. Choice Warranty was easy to contact and work with during the timeline of our washer issues.

The electrician stayed with the problem until he figured it out and was able to repair the ceiling fan. It took some time, but I am impressed he didn’t have the “It’s broken, you need to replace it” quitters attitude so frequently seen in this day and age. Bravo to him!

Great turn around time! Had an appointment within 24 hrs. Great company Eric C’S Electric Company did an excellent job! The receptionist consistently kept me informed on the schedule and was very nice. The technician did a fantastic job in finding the issue and swiftly fixing it. Very pleased with the company and service!!!

The two technicians (Marty and Jay) sent to repair our plumbing issue were very knowledgeable and experienced. They were courteous and considerate. They tackled the problem quickly and left everything clean and tidy. They also gave us good ideas to prevent the problem happening again. We would highly recommend them.

The repair tech was very friendly and knowledgeable of the situation. He took the time to explain what it happened and how this could be remedied. I appreciated his prompt service and the fact that he had the parts on his truck made the job go faster. In addition, the repair tech was well groomed and well dressed. Unlike some repairman, who dress Slaven Lee and their grooming needs to be given attention, this young man was very polite, respectful and again well groomed.

Review for Jonathan – Appliance Service (6/3/25). Jonathan provided exceptional service when he came to repair my appliance on June 3, 2025. He called ahead both the day before and the day of the appointment to confirm his arrival time, which I truly appreciated. He arrived early, quickly diagnosed the issue, and explained what had caused the problem in a clear and professional manner. Jonathan was knowledgeable, efficient, and resolved the concern just as he said he would. His professionalism and expertise made the entire experience smooth and reassuring. Thank you, Jonathan!

Took forever to get a response from CHW. Very disappointed in the lack of communication. This is a complaint that we heard from others also using CHW. Slow to respond. This was a warranty issue so the delay was worse. Needs improvement. How would YOU react if it was YOU waiting hours then days?? The tech from Mr. G Heating and Air on the other hand was responsive, knowledgeable communicated well.

The technician (Gage) from Airflow Air Conditioning was great. He explained everything in detail and was courteous and professional. He showed up very quickly and did a thorough check of everything and even gave me some tips for savings! Even though there was nothing wrong, I felt better knowing that everything was working fine after my unit was making strange sounds.

We returned home after a three day getaway. Our AC unit was not working. It was blowing warm air. We submitted our claim at around 5 PM. By 11 AM the next day, we were notified that 24 Seven A/C would be out between 3 and 8pm. The A/C technician showed up at 1pm and quickly found the problem and got our A/C unit up and running again.

Our water heater was just giving out warm water. We thought it might be a heating element. Choice sent out Topps Electronic Services from Bluefield WV. Turned out to be the thermostat. Men from Topps were great. On time, pleasant and efficient. Would highly recommend them. We paid our $100. Deductible and Choice took care of the rest. We are very satisfied and have hot water again.

I was researching the different home warranty companies, not ready to purchase, but convinced with the sales person I spoke with. Superb mannerisms, not pushy, and able to get veteran and senior citizen discount. I hope I will not be disappointed. Will wait the 30 day period and try the service out. All the BEST!!!

I had a much better experience this time around. The response was a lot faster along with the repair. From the time I did the claim, initial service, and part ordered and replaced - the whole process was less than a week. Completely different from my first experience when I had to go back and forth about my AC repair.

The real proof is in the pudding. I just signed up as a new customer so I haven’t made a claim. Anthony was terrific on the phone. I’ve honestly never signed up so quickly for a service before. I have had a different home warranty for the past year and needed their service when my refrigerator just stopped. I had their home warranty for quite a few years prior to my home burning down. They changed a great deal. A high service fee and 9 days later and two service providers sent out who were not qualified to do the job. I finally took care of it myself and found “Choice Home Warranty”. I have high hopes for this company. Thank you Anthony.

The service man was really known about the problem with the AC unit. Choice Home Warranty was right on to get someone here to fix the AC problem. He recharged the AC unit. I had nice cold air right away. Choice Home warranty was fast answering the call from the serviceman.

Richard has explained all details. I called to take a Home Warranty month by month and he sold the contract for 3.6 years. He is very detailed sales person. My friends have referred this warranty, I bought Choice Home Warranty. Let's see how CHOICE customer service will work.

The online portal is efficient and produces your claim quickly. Easier than calling to speak to a live rep. I like the archived history of past claims and the website is easy to navigate. CHW has been our home warranty for the past 4 months and we are satisfied with their services. I will always recommend them to family, friends, and co-workers.

My claim was filed and a contractor assigned. I was given a date and time for the appointment by Choice. The contractor changed the date and then cancelled my claim without coming out to fix my A/C. I contacted Choice and had to file a 2nd claim, they then assigned the same contractor who cancelled my first claim. When I filed my 2nd claim I told them not to assign the same contractor.

When I purchased my home, the sellers included a home warranty with Choice (because of an old hvac). I have had issues with my AC and Choice has been great. When a vendor did not fix issue choice offered to have someone else come at no charge. However, we were having a heat wave and a vendor could not be assigned. I found another vendor I wanted to work with. Choice offered that option to me. They later approved vendor and cost. Throughout this long ordeal, Choice returned calls and emails in a timely manner. So far So good.

Our policy states, “Replacement of a Covered Item means for... [a] dishwasher..., We are responsible only for replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand, or color." What this does not tell the consumer is that the replacement formula is based on wholesale prices, not retail. It took us over half an hour with our courteous and patient - but less than forthcoming - case manager to ascertain how the formula is written.

The technician was knowledgeable and friendly, He contacted me before the visit to troubleshoot the issue over the phone, he made sure he has all the parts in stock for the repair to avoid multiple trips. The technician followed up with me two days after the visit to check if the issue is resolved.

CHW was fast with response even though they couldn’t find an available technician. I selected my own and got approval right away. I was able to use my pool guy that is familiar with my system. Now I pay and get reimbursed. Hope that goes as well as the claim approval.

Issue with kitchen disposal having dish cloth stuck in blades. Online request for service 6/23/25 - appointment scheduled for July 2nd, 10 days with issues using the sink. Usually the service is faster, I have been a customer for over 10 years. I really expect a service call within a few days. Hopefully this was an isolated incident.

Terrible customer service! Hard to talk with a human, don’t return phone calls. We’ve been without water for 6 days. A tech finally came out 5 days after we contacted Choice. Discovered holes in bottom of water heater. It was still under warranty and we were told we’d only have to pay the 75$ deductible. We got a bill for 1,160 dollars. Made several calls to choice regarding this. Requested to speak with a case manager or supervisor. We were told one would call within 2 hrs. 5 hrs later we called back and was told someone would be contacting us soon.

First Home Solutions arrived within the specified time and called to tell me that he was on the way. He fixed the problem and the a/c is running wonderfully now! I appreciate his promptness and calling to let me know he was on his way. First Home Solutions did a wonderful job. I would recommend. The other providers never showed up.

My refrigerator went out and needed to be replaced. I wasn't offered enough to buy a decent replacement. Then I had to get one at Lowes with an ecard. NOT. Lowe's is high. Should have gotten a check. Could probably have gotten a decent one at an outlet. Tamara **, a manager, was great. But still not happy. Can't afford to add more for my refrigerator. Minimum payment should have been $1500. Oh, first offer was $818 and Tamara got it up to $1199. My refrigerator is a 28 cu. ft. LG with French doors, with water/ice maker on the outside and 2 drawer freezer.

I am now waiting 13 days to have our air conditioner fixed. First they could not get the part. Then they had the part but didn’t give the installer the number he needs to pick up the part. Then the warehouse only had 1 part, we needed 2. The other warehouse had both parts but the number they gave us to pick up the part could only be used for 1 part. We are now waiting for them to issue an another number that covers both parts. This company is incompetent. There is no one to speak with other than the case manager and when I asked to speak with his manager I was told his and manager doesn’t speak to customers. It is now the day before July 4 which means the earliest my air can be fixed is next Monday. THAT IS AT LEAST 17 DAYS! It is 90 degrees daily. We have been extremely aggressive following up on the company daily. I can’t even imagine the results if we weren’t following up. Find another company.

Service was terrible. Had multiple items break down on several different occasions. Had to locate my own tech for the repairs. Then they denied to pay the claim. If i could give them a zero stars I would. Stay away from this company. I went back to American Home Shield. Much better. Had them for 10 years and very little issues.

Choice Home Warranty refused to replace my A/C unit stating the issue was due to improper installation as opposed to wear and tear. The unit worked 25 years without issue... until it did not. They stated the issue which took 25 years to eventually result in failure was not due to wear and tear. Their description of the issue was semantically wear and tear without using those exact words. I feel I have been scammed and would never recommend this company to anybody.

Waiting 3 days for a plumber to be assigned to change out a garbage disposer that is leaking. It is located at ** in Tupelo, Mississippi. It seems to me every time I need a plumber you can’t find one in Tupelo and have to get one from a far away town.

It seems to always take a min of a week to get a scheduled appointment, The scheduled appointment was 8 days from the report date. Once the plumber showed up, it took 5 minutes to diagnose there was a damaged part. They ordered the part, which took another 4 days, and once received, it took 5 minutes to install the new part and fix the problem. Cascade plumbing did a great job diagnosing the problem, ordering the part and promptly coming back to install the part and fix the problem.

With regular household appliances, I am very pleased with the quick initial response and the repair. A/C repair experience to date has not been stellar. Taking up to 3 days to get an initial appt. to see what the problem is --- Not so good. I would give them a solid B and would probably recommend to someone but would relay A/C wait time is long. I am very satisfied with the quick initial response and repair of regular household appliances. However, my experience with A/C repair has not been great. It often takes up to three days to get an initial appointment to diagnose the problem, which is not ideal. Overall, I would give them a solid B and would likely recommend their services to someone, but I would also mention that the wait time for A/C repairs is lengthy.

Tech was on time and presented a professional appearance. Fixed the problem and told me how to prevent it from happening again. He could have recommended a replacement but he just fixed the problem. Very professional!! Didn’t charge an excessive service charge. Will use this company again. I’m happy with the whole process.

Called Choice as had bad leak. Very professional tech came next day, assessed damage and insurance proposed a cash refund towards a new machine/ that was a good solution! So I accepted the offer and will buy a brand new one! Very effective decision from Choice vs a possibly expensive repair!

When you enroll in the warranty coverage, they say that list of all appliances are covered but when you something goes bad and those appliances needs a fix, they escape saying this particular item of the appliances is not covered. For ex. My coverage covers garage door opener and I have issue with the wiring of the garage door opener. Choice Warranty escaped saying they don't cover wiring.

I called to make a claim two days ago. Then I selected for someone to call me back because I had another concern. Well….It has been two days and I have not heard from anyone. ??? So I guess I’m supposed to call back. I’m a little concerned about your customer service.

Tech was timely and knew his craft. He did a lot of research and disassembling the cooktop. He was able to find the cause of the failure and stated that replacement of the unit was the only option. Choice however did not believe him or they didn’t understand the situation. A part failed when 3 similar parts function perfectly.

The repairman listened to my husband and I. He assessed the damage we described and came to a conclusion on how to resolve our plumbing issue in our en suite. He listened to us and knew exactly how to proceed to handle the situation. He was extremely professional from start to finish in the handling of this job. I would highly recommend this company for your plumbing repair needs.

I need a new garage door opener and sensors and they cover nothing. I am sorry I wasted my money on a policy. They did not cover a water leak either. They find any reason, excuse not to cover. Do NOT waste your money on policy with Choice Warranty. They do not fulfill their contract. Also difficult to file a claim.

Corey was on time and professional, got right to work. Examined through different codes. Would recommend him to anyone. The experience with your claims adjuster was terrible. The e-card I will receive won't even cover the purchase of a new dishwasher of poorer quality. All in all probably looking for a new warranty company, second instance where the company in my opinion did not fulfill what was needed to complete job fully. Happy with Tech, company service attitude poor.

I have placed over 30 phone calls to Choice Home Warranty, Sequoia Repair and LG Electronics. And my refrigerator still isn't working. The Original phone call was the first week in June. Here we are first week of July .Still nothing has been fixed. I am very disappointed in the service I have received from Choice Home Warranty.

The company is a scam! I made claims and the technicians stopped wanting to come because they were not getting paid for the work they were doing. Then this is the worst part, my contract was over in July of last year, after several calls and emails of me telling them I was not interested in renewing my contract, they renewed it for another year without my consent! I called and complained and I only got a call back when I canceled my card on file and filed a fraud claim with my bank. They are untrustworthy and the business is corrupt. The Better Business Bureau has had thousands of complaints due to their fraudulent business practices.

I liked the fact that they got a repair man out quickly. They came with the decision of replacement quickly. Only problem was that I was only allotted $348.00 to replace it. No dryer was available for that price, expecially with the amenities of mine. I thought my policy said replacement cost. Not a down payment. Very disappointed with the amount allowed. It was less than half of the amount needed for a new dryer.

They came out the same day we called and took care of the garage door. We called the same day to Choice and they got us someone the same day. We have never had any problems with them as long as we have had them. I have recommended to some of my friends.

6/30/25, I woke up. I found out the water were all over the floor in the bottom of my GE refrigerator. I check the temperature, Freezer is 29; Refrigerator is 45, this GE refrigerator only 3 years old. Lately, I heard the weird sound was running behind the refrigerator on and off. Everything was in the freezer are melting. I filed a claim online through CHW website for urgent repair, because I will be out of town on July 2, 2025 and the rest of the week. I needed to fix it asap. On July 1st, Malik came and fixed it right on the spot, a relay problem. Now everything is working fine. Now my family can enjoy the July 4th weekend without worry about our foods getting spoils at home.

The process was surprisingly smooth and straightforward. Britain ** was an incredible help throughout. She patiently answered all of my questions, provided my policy number without delay, and promptly sent me the link to start my claim. Her positive attitude and willingness to assist made the entire experience much easier and more pleasant.

Very professional. Work completed 100%. The warranty company not so much tired of them side stepping they claim they were better than the rest. But when it's time to fix they have too many stipulations. Not sure if I will be recommending them to other home owners. I have just been told to say more I am just done with the whole process. Write a review and they tell you it had to be a certain length. Here's a thought, how about you pay to have fixed correctly instead of doing a word count. I have had about enough of sketchy warranties that say one thing then when you I need them most they are absolutely worthless. 3 time I have paid for things that should have been covered. Guess I'll take a week to highlight my policy to see if I will renew and recommend.

The agent was rude, unprofessional, and spelled my address wrong and would not listen when I specifically said I wanted additional coverage for a stand alone freezer and a second refrigerator. The agent told me that is what I was getting with the under counter ice maker. Now I have to wait 1-2 days to learn what my monthly bill is going to be.

The service technician was awesome. He helped him anyway he could. I am not totally satisfied with the amount. I’m being paid for my washer and dryer. These two items are very expensive and what I’m about to receive is only a fraction of what my washer and dryer can get me.

The technician came out and was very knowledgeable. He reviewed the first company findings and did not agree that the A assembly on the AC needed to be replaced. He fully inspected it from both sides and found nothing wrong. He did find the system pressure was low, so he charged it, tested it and now it works great. It is nice to have AC with 90+ temperatures and high humidity. He did leave me his business card and hopefully I can request him, if need be, in the future.

I have been without hot water for days. I have been trying to get this situation settled. Don’t seem like no one wants to rectify my situation. They are wanting to replace parts that we can’t seem to get in a timely fashion instead of changing a water heater, five days no hot water

If there were a zero-star option, it would be a -1. I've been denied three claims. The last one was covered in the contract, but they refused to repair or replace it. I have been treated with such rudeness on the phone, and I even asked to speak to a manager, but they wouldn't let me. Stay away from Choice Home's NOT-Warranty. They cheat and gladly take your money, but when a claim comes in, they seem unwilling to listen and just say, "Oh, that's not covered" before hearing what's wrong. This company should be investigated by the authorities. Their customer service SUCKS, and I'm not usually one to leave negative reviews. Actually, this is my first. STAY AWAY FROM THIS COMPANY. They are one big scam.

I was looking a home warranty for my water softener and browsing what company do I have to choose. Your company caught my eye and dialed the number right away..A good experience that I encountered a very helpful agent Teresa.. Thank you for the good talk and convincing prices and discount. I look forward to continue the service in the near future, Thank you kindly ..

Tech came in, found the problem which was drain hose split and leaked into the carpet. Tech replaced drain hose and told me I was all set. Ok to use clothes washer. Tech was very polite and professional. I am very happy with his work. I would definitely refer this tech and customer service were very good and professional..

Chris helped me find the perfect plan for my home coverage needs. He explained the plans available as well as the payment options while keeping my budget in mind. As a first time customer with Choice, I think I found a great deal. I feel confident in my coverage but hope I won't need it. Thank you Chris.

The technician came over and checked the washer. It was stopping and not finishing the cycle. He determined what repairs need to be made and is ordering the part. I have to wait until the repair is made before I can provide a complete feedback and a final recommendation. So far my experience has been positive.

I do not recommend Choice for pool coverage. Two of my claims were denied stating it wasn't "normal wear and tear" when clearly a 25 year old system will have issues (which is why we purchased the pool portion). I appealed both claims, the first was blatantly denied due to a stripped thread (seems like normal wear and tear), the second was due to cracks in valves stating over tightening (which I never worked on)?!? Very disappointed and will not renew with them.

I received a better cost by using the American Express Credit Card VIP status...Joe ** helped immensely for my policy in giving details..Hope to spread the word soon and looking forward to how they perform as a home warranty company. It will be deeply appreciated in a future situation! Thanking you for my home protection! **

I was pleased to talk to a case manager and be satisfied. She investigated the case on timely manner and cleared all confusion in several phone I had with different representative and convinced me to stay with Choice Home Warranty while I was ready to move to another home warranty company. Nicely talk and professional.

Waiting to hear from appeals claim agent, after you refused to replace washer as tech. Suggested. Now you want us to wait two week for parts and to continue to use a washer with a cracked tub, which could start leaking at any time per tech. We didn't abuse, neglect or damage our washer. Obvious this washer broke down due to normal wear and tear.

The garage door company scheduled quickly and showed up on time. Technician was friendly and completed the job. I appreciate how prompt the company was. The home warranty website was easy to navigate, and putting in a claim was seamless. I appreciated being kept up to date on the progress of the claim.

I called Choice Warranty because my LG washer was not advancing through cycles. Received a call back within minutes. I was given a timely appointment with a technician in my area. Thanks so much for your prompt attention to my issue. Every time I have an issue with my home appliances, Choice Warranty has been very helpful and prompt in their response. The technician that performed the repairs have been very professional and courteous.

The technician was able to determine quickly where the leak was coming from and explained that the tube attached to the bidet burst due to a hole in the tubing. He replaced the tube and checked that there was no more water leaking from either the bidet or the toilet. The technician was able to come a day before the scheduled date due to a change in his availability which was great. He was prompt, courteous and efficient. I recommend him highly.

If I could give Choice Home Warranty (CHW) zero stars, then I would. I placed a new claim for my AC unit on May 12, 2025 and as of July 2, 2025, my AC unit still hasn't been repaired. CHW did initially assign a technician within 24 hours and the technician was at my home on May 13, 2025. I paid the $100 service fee, but the assigned technician never fixed my AC unit. He returned to my home for the same problem three times within three weeks. He canceled my fourth appointment by text message within 10 minutes (7:50pm) with no justifications. I notified CHW and they assigned me a new technician.

Ordered the part in advance and installed in 10 minutes. It was quick and easy. Only problem was originally didn't identify the problem correctly so we needed 2 appointments. They originally said refrigerator wasn't working and it was the ice maker wasn't working. I would also prefer more specific appointment times.

I had a somewhat satisfying experience however feel it would be much better to select local companies when your company selects a contractor to investigate a claim. That way the whole process would be expedited. The person assigned to process my claim was indeed most helpful and professional. She was most helpful in resolving my claim.

My tenant called and said the a/c was blowing warm. I call Choice and submitted a claim. The next day a tech called and said he could come out the following morning. It was 115°. I was just about to return his call when he called back to see if someone would be there in 2 hours. 4 hours later we had air again. Very 😊.

My house lost 1/2 power which included air conditioning and refrigerator, etc. in the middle of this heatwave. Choice Warranty located a contractor who arrived on time and kept me informed every step of the way through the process. I was very relieved this morning when everything was back to normal. I would recommend Choice Warranty without hesitation.

We contacted you regarding our washer. I have received an email that we have been accepted and someone will contact us. NO CONTACT. We are unable to wash our clothes and it has been over a week. We expected better service as we have paid for lifetime service.

He was prompt. He was knowledgeable. He was helpful. He was friendly and I can’t see much more. I’m looking forward to him coming back to fix my dishwasher. My dishwasher isn’t fixed yet, but I’m very hopeful that it will be as soon as you all approve the parts or give him proper recommendations so I can stop washing my dishes by hand.

I submitted my claim Sunday morning and the repairman (Eddie) called several hours later to schedule an appointment for the following day. Fastest turnaround ever! Eddie luckily had the part with him and was able to fix my machine on his first visit. Choice and 5 Volt Electronics provided excellent customer service.

My AC wasn’t cooling and got fixed right away. Company was nice and explained everything. This company is very good and glad I have them. I think I’m with them for over 10 years and never got disappointed. My water heater also was broken and the whole thing got replaced.

Infinite Life Electric did a great job diagnosing and fixing my lighting problem. My kitchen light fan would flicker, and was not bright enough. Technician said the remote was not making good connection. He bought a new system and corrected the problem. Other electric firm said they could not fix the flickering!!

It is difficult to rate this Tech since he did not do anything other than take pictures of the appliance, which I had already submitted to CHW a week prior. Daniel was most polite and respectful, timely and professional. I waited two weeks for a tech appointment and now have to wait an unknown number of weeks to resolve my issue.

I submitted a claim for one of my AC units not cooling on a Sunday evening. Monday morning, I had a technician scheduled to come between 2 pm to 5 pm but said they would tighten the window. Sure enough, the tech arrived at 2:05 pm and worked on the unit and had the house cooling within 30 minutes. Kudos to Jeremy and Alux Mechanical for their prompt and promising service! Keep up the fabulous work!!

Called for service, got a call back in a day, plumber was excellent, took care of our problem, cleaned up after himself, professional, polite....As usual very satisfied with Choice., We use Choice for years and always recommend them to friends and family..We tell new homeowners, get this service. It is a must and gives you PEACE OF MIND.

Cool Down was awful, they picked up a contract they knew they couldn’t do. Reassigned to Patriot Services. Those guys were the best. They were prompt and kept the appointment. Cool Down reset the visit 4 times, two times on the day I’d taken off to be home. I will never again to have Cool Down visit again.

The tech was very friendly and helpful with the garage door opener issue we were having. The unit was smoking and the capacitor had burnt up. He quickly replaced the part and checked for any other issues that he may have seen while he was there. He made a few other recommendations should we want to make them in the future. He was completed in under 30 minutes.

Diagnose not complete, they’ll be back. Technician could not diagnose the problem and had to consult with other technicians and had to contact Choice warranty, so we wait with no refrigerator. Technician was courteous and timely. Another visit will be today and hopefully they’ll figure out what the problem is.

Very disappointed with the amount that we received for the replacement of our refrigerator... Offer was totally unreasonable. The individual I dealt with refused to listen to my concerns. When asked for a replacement direct from Choice, she said, "We don't offer replacement." She was firm in the offer and would not budge. I don't understand why the contract references replacement in the verbiage then... We were put in a position and we're forced to take the offer.

I have been a member of Choice for over 5 years now. This is the first time that I used them and I was totally impressed by the contractor that they used. The contractor was professional and had extensive knowledge of my HVAC system. I highly recommend Choice Home Warranty, as they saved me a small fortune in repairs.

Quick service for my toilet flushing issues. Very friendly plumber came and fixed problem quick. Helped with getting them out after I cancelled by mistake, same day. Very happy with Choice Warranty. Definitely a great choice with warranty companies to use. Used them already twice and they came through both times.

The Technician was friendly and knowledgeable. He diagnosed, discussed and noted the issues with both systems. The Boiler will need future service before use; he got the A/C unit running but placed an order for a kill switch he didn't have available for the A/C. I'm waiting on a call to install when part is in.

The AC repairman was very knowledgeable, professional and polite. He fixed our AC quickly and took his time to check other components and pressures to insure there were no other issues. Our system has been up and running for over 24 hours and is doing fine. The only negative was we had to wait through the weekend to get a repairman.

They don't cover what they don't want to. The repair man they sent was fabulous... He deserves a much better company to work for. Still had to pay the 75.00 even though they didn't cover what they say is covered...Beware! Be sure to do really good research before signing up with warranty company. Remember they just want your money. Even the repair people know what the company is doing is wrong...

I wasn't pleased with you all sending a Handyman out for the pool as they have no idea about a pool, but I guess they found the problem and waiting for approval to fix it. Was very happy with both the Air Conditioner repair guy and also the refrigerator repair guy.

So Far Tim ** was great. He answered all our questions very professional and courteous. I can’t use the coverage until August so after that I can give a better review. Tim offered us discounts because of our age which is cool. Today they offered discounts on the monthly cost and the service fee which I really do appreciate it.

I used on-line to notify Choice of my problem. Saturday got an e-mail with the name of the repair company and a date of Monday morning!!! Choice service was fast, repair service was great. Repairman was polite and knew his stuff. In and out with a working air conditioner. Would definitely recommend Choice Home Warranty. The best home warranty I've had.

Great job on quote and quick response. The process was seemless! Orel our sales technician answered all of our questions and was very accurate on his quote. I would recommend Choice Home Warranty to anyone interested in obtaining a policy for their home. The price was reasonable and fit all of our needs.

Reporting my broken dishwasher online was easy and I received a response almost immediately. A technician responded within two days and determined that a particular part was needed that required CHW approval. The following day I was notified that further repairs had been approved by CHW, and a repair date was scheduled. Jose, the technician, was punctual, courteous and appeared very knowledgeable. The dishwasher is running like a champ and I am one happy customer!

Read my previous emails. The claim was handled very poorly. I will not be renewing any Of our 3 policies..washer was originally leaking and we thought it was the dryer. As we requested service for the dryer and paid the service charges choice told us we had to request a new service for the washer.

You people are pathetic. WHAT am I paying for each month? It’s summer time. AC units can have an issue so why is it not covered. You take my money every DAMN month but refuse to cover the AC repair. Are you kidding me. I will be filing with the Attorney General’s office because now I feel like you are robbing me of money.

I was not told that there would be an additional fee for a service call. I was told that there would be no further charges and that my rate would be locked in. This may have affected my decision to receive the program. I require transparency when doing business dealings. In a sense I feel this was false advertisement, or was it just taking advantage of the elderly.

Choice Home Warranty is an unreputable company. They do everything they can to deny claims that are clearly covered by the warranty. Poor customer service and overall a terrible experience. Avoid this company at all costs.

Golden Pipes Plumbing Zack came over, (earlier in the week than planned after being requested to come earlier as we couldn't use our toilet). He assessed the situation and went out and bought three versions of the necessary part, so we could choose, and he also gave us his recommendation. He then fixed the issue promptly. We are very happy, and hope the fix does last!

The technician arrived at the top of the scheduled window and got straight to work. The backup was cleared in less than 30 minutes. I am very pleased with the 3-year plan I purchased which locked in a low deductible of $65. I would definitely recommend others to purchase this plan for extended periods of more than 1 year.

I recently had a leaking water heater and submitted a claim that was DENIED a because it was an residential WH is on covered up to 75 gallons mine was 80. I was willing to work with the warranty company BUT they would not even compromise a little. They were not too customer focused or concerned about my feedback. I would look for another company if I were you.

Company honored their agreement when I signed up with them and during the turbulent times we are experiencing that in itself deserves a five stars. Although I went into sort of a panic, the people I communicated with stayed patient and I appreciated their patience. Great company. My overall experience was just outstanding.

I’m very satisfied with the work the Technician did. He was prompt, knowledgeable, respectful of my property, answered all my questions. He was very friendly and easy to talk to. I give him five stars. I felt very comfortable talking to him. He was easy to talk to. He took his time explaining everything.

Technician Patrick came out quickly, assessed and confirmed there is no water leak, but it looked like the evaporation drain hose got shifted and was dripping outside the pan. He cut the hose to fit properly and all is good. It appears that was the problem, so far, no leaks, ice is producing, everything is.

I'm assuming this for the electrical. She was friendly and knowledgeable. Didn't know that the issue with the lights in the bathroom was because of a breaker. Cost me $75. I will know to check there in the future. However, it would be nice if, in the future, when someone calls for an appointment that the contractor asks to have you checked for this, etc. Not saying anything negative about this contractor. Just a thought.

Technician came. Repaired. Very cordial and polite. Arrived on time. Very precise in his work ethic. Never a moment of unsurety. Was always very polite. We were very satisfied with the work this tech done and would call on this company in the future. It is always a pleasure to work with someone as nice as this tech.

Katelyn made joining very easy and a fun experience. She was polite funny and answered all my questions. Plus she will always be the same and only person I will deal will in the future. Her words. And that means great customer service. Plus great plans at a very good price. Overall the best experience I've ever had in the home warranty business. Thanks Katelyn.

Came out 2 different times, didn't have enough Freon. Returned on Friday. Finished job. Both technicians were knowledgeable, polite. I would recommend them again. They were polite and thorough. Knew their job. We were 10 days without AC. It's the busiest time of year for AC techs. I have had them do 2 repair jobs. They used reputable technicians both times. There were no call backs.

I called and emailed about my AC unit. I’ve previously used Choice Warranty as I’d chosen them for my home warranty company. I pay my bill regularly however I always have to wait for service. 3 days plus the two days of being without AC in 104 degree weather and dealing with asthma. I’m not going to say anything about the service at this time.

I spoke with Jeremy ** and took his time patiently explaining to me how this works and gave me options specially the 6 year plan that indeed gave me more savings. I give him 5 star rating!!! I will be recommending Choice Home Warranty to my neighbors and will highly recommend Jeremy.

Placed claim in for dishwasher leaking during cycle. I’ve added a photo of the water coming out the bottom of the dishwasher as the cycle completes. I placed a claim in today. Person on the phone was very professional and helpful. Thank you very much. Looking forward to my repairs. Always quick response. Thanks.

Submitted a claim service request for a plumber and have not heard anything back in over 24 hours. Our previous home warranty company would have had someone here within that same time frame. Plumbing systems should hold a priority in getting things serviced and back in working order. Very disappointed with this service company.. Will most likely cancel and find another company with better quality for customer service.

The technician was awesome. The only problem was the follow up email stated he would arrive between 3pm - 8pm. He actually arrived around 1pm, but he waited for me to get home to fix our dishwasher. The technician was kind and courteous. He arrived promptly on the first visit. He diagnosed the problems and told he would return once the parts were received. We received the parts last Wednesday.

Eduardo: The serviceman took plenty of time to be thorough. Problem: The heating unit was no longer putting out heat in our dryer. He fixed the problem and dryer heats up better than ever! He checked every possible problematic cause and repaired any parts that needed to be replaced. Thank you to Eduardo through L A Best Appliance Repairs.

Kurt responded to my inquiry for information on your services right away, I was impressed how quick I got the response. Kurt gave me all the information to set up a new account for your services. I had American Shield and it was too expensive. I choose to go with Choice Home Warranty for better pricing and same service. I appreciate how Kurt explain what I would need to do. Thank you so much!

⭐️ 1-star review: Avoid Home Choice Warranty – waste of money. I strongly do NOT recommend Home Choice Warranty. My AC system is 15 years old, when it is expected to last only 10 years, and I’ve maintained it well to keep it running those extra 5 years. When it finally needed replacement (as the technician clearly recommended to avoid wasting more money and risking days without AC), the authorization team denied the claim. Their reason? Because the outside unit was “dirty.” Really? It’s an outdoor unit. It’s going to get dirty under normal conditions, no matter how well you maintain it.

I haven't used any coverages yet, but according to what I've read in the coverage description; they offer great coverages! I'm happy that I purchased this protection, and I'm looking forward to repairs or replacement when I need them. Thank you for offering such great services! Myself, along with many other homeowners greatly appreciates this type of service. Thank you; Tommie **!

Fast service and good job. So my house’s problems and issues being solve by Choice Home Warranty quickly and friendly. That's why I stay with Choice Home Warranty longer. Now I will buy one more property with CHW. We hope CHW keep doing good job like that. Everybody only buy CHW… very good business.

We reported a problem with Air Conditioner - got a claim number quickly. Then discovered that it was a lighting issue so reset breakers. Then called to cancel. After reset of breakers, both A/C were ok! Called A/C company and scheduled a check up to avoid future issues. Thank you for quick action!

The time it takes to get a technician takes too long. I have an issue that has never been resolved. Claim **. TotalPro keep saying that it was a crack drain tile which was impossible due to the fact the drain did not go behind the cabinets. Multiple delays and several missed appts. I had to pay for another contractor to repair a leak in a water line.

I submitted a claim for my electrical system and within minutes received confirmation that someone would be at my home the next day! This is the first time I have received such a quick response and I really appreciate it! Thank you Choice Home Warranty, appreciate the fast turn around!

I filed a claim with Choice Home Warranty for a broken air conditioning unit. CHW sent a technician from a company called Advanced Air Solutions. The technician quoted me $2,544.00 in out-of-pocket charges, and at least $1,829.00 of that amount appeared to be fraudulent or unnecessary. When I tried to get an itemized invoice, the assistant at the contractor's office hung up the phone while I was on a three-way call with a CHW manager. Since then, no one has responded.

Whirlpool tech was very professional, knowledgeable, and very quickly fixed the problem. However, it took almost 1 week for HomeWarranty to schedule the visit, which is considered too long for these situations. Per the tech, this new dishwasher door issue was caused from prior June 2025 HomeWarranty assigned plumber when fixing the dishwasher hose/pipe issue.

Choice Home Warranty selected an excellent contractor. They met their scheduling obligations and fixed my unit. We now have air conditioning again! Jesse especially took ownership! Choice Home Warranty selected an excellent contractor. They met their scheduling obligations and fixed my unit. We now have air conditioning again! Jesse especially took ownership!

The technician was very personable and knowledgeable. He answered all my questions and never once made me feel like I was bothering him. He checked my air conditioner for Freon and other things. He helped to put my mind at ease. I'm hoping my AC unit is good to go for a while. As far as I could tell, he did a great job. Thanks for the repair, Choice Warranty!

We recently had a service call through CHW for our A/C unit, which was installed less than a year ago. The unit failed due to a manufacturing defect. This specific make and model was selected and installed by CHW as part of our warranty coverage. While the technician was prompt and professional, we were required to pay a service fee for the visit. Given that the unit was both newly installed and the failure was due to a manufacturer defect—not wear and tear or misuse—we believe this charge should not have been our responsibility. We respectfully ask CHW to reconsider their policy in such cases and reimburse the service fee, especially when the equipment was chosen by CHW and is still under warranty. We value the technician’s service, but hope for a more equitable resolution process moving forward.

It took almost two months and I got the run around from customer service. Choice assigned three technicians before I got resolution. The outcome wasn't satisfactory. The washer I have cost $800 and choice wouldn't replace it and only offered me $400. CHW failed to replacer my clothes washer with a washer of equal or better value. The customer service representatives only gave me two options when it came to service. One was to have another tech assigned and the other was for me to find my own tech and that tech abide by their unrealistic expectations.

I've had Choice for a couple of years now and would not recommend this to anyone. Communication is horrible, scheduling appointments is bad and they do not pay attention to detail of what is needed for repair/replacement. My dryer was serviced at least 5 times and this should have called for a replacement but was told that because "I" didn't submit the claim as it being the same "claim" that they treated it as a new claim each time. Did not make sense and just another way for them to take our money.

I have been a member for some time & the claim fee keeps rising? And the price of the monthly payment fee rises also. I am on a fixed income & soon I will not be able to afford coverage. Is there any way I can get a loyalty discount or senior discount?

This was the first visit by S.D. Tech Heating & Cooling LLC. Mr. Allan ** gets a rating of 10. ( I will write more on the review when the the job is completed on July 3rd. There is no more that I can honestly say at this time. I will write a review at that time.)

The repair portion of the claim went great. The check and the installation was very good. My only complaint was the time it took from the time the ticket was submitted until the repair was completed. It took over a week. I do understand that this is a time of year when air conditioner issues are at their highest. EP Comfort Heating & Cooling LLC was good and we will use them again.

Technician was prompt, called ahead of time upon his arrival. Customer service was good and the contractor was one I'm familiar with. Knowledgeable of his job. I would recommend Choice Warranty to friends and family for all major needs such as appliance, HVAC, Bathroom, etc. Thank you for allowing me to share my experiences.

Choice suggests their website support can be used to follow up on everything related to claims, but that has not been the case on my recent claim. It has been slow, and I had to request updates to see them, also the virtual chat removes the customer (my) comments. I am a bit disappointed.

Air Conditioner (HVAC) not cooling. Called the claim in on Friday afternoon and received an email from Choice Home that night with information on an established appointment with an AC contractor for the next day Saturday between 11am and 3pm. The contractor arrived around 12 noon on Saturday and got the system partially working again but couldn’t complete the repair because he would have to order a valve that regulates transfer of freon within the system. The contractor indicated it would be Monday before they could order the part since the parts company was closed until Monday. We will have to limp the AC system along until the part can be obtained and installed, hopefully early next week.

Submitting a claim online was easy and to check if our plumbing problem was covered. The claim quickly emailed us with what to expect next and how. Since our problem was not catastrophic a plumber appointment was scheduled within 48 hours. The plumber called ahead to inquire if he could come earlier and arrived on-time. The problem was resolved with a temporary fix until replacement parts arrive for a proper repair.

I've used Choice so far about 5 times. I have had ZERO issues with getting anything repaired. Just call and pay my small fee, choose my appointment and wait for the repair person to come fix it! In my opinion, Choice is definitely worth my peace of mind knowing whatever may happen, I'll be in good hands.

The owner was very professional and knowledgeable. He explained what was happening with my exhaust fans and told me what to do to resolve my issue. He was polite. He put on shoe covers after entering my home without me having to ask him to. He also cleaned after himself and left no debris.

We took these warranties on both our new (to us) townhome and the loft that we own. We have never used it for the loft, so far, but used the heck out of it for the townhome. In every instance it has worked out very well. We do believe that the reason for the warranty working for providers is because it offers them an opportunity to upsell. And we have gone for it in two cases.

Choice responded right away after filing my claim on their website. I heard from the repair company soon after that. I was extremely pleased with the service person, Tracy, was prompt, explained everything, and told me some things about the refrigerator that I didn’t know. I would highly recommend both Choice and their service company.

Was taken care of in a timely fashion. The people that were sent were topnotch, very polite people, pretty efficient, knowledgeable, clean and very respectful. Thank you to Choice for Marty. Everything was taken care of where I am on hospice my last days of being on this Earth and you guys took care of me. I deeply appreciate it. God bless and thank you.

I receive two requests to tell us about my experience and it has not been completed as of this morning. Choice Warranty will not give me a breakdown on the costs and what I am paying for. Currently I am dissatisfied. Previous claims I was paid pennies for the cost of a new appliance, which I had to pay the difference. Now the new Hot Water Heater has not been installed and no costs breakdown. I am not satisfied with this company.

I’m deeply concerned about denied claims. We purchased this home warranty for an extended period of time and now we are concerned that older systems are not actually covered which is of huge concern and not what was sold to us. Most recently our disposal stopped working and the tech came out, we paid him the service call fee of $100 and then when he told us the unit had to be replaced he said the claim was denied. Since we still needed it fixed we had to pay an additional $310 to have the replacement part and labor for installation. This should not have cost us $410. The tech was great but the denied claim has still not been explained. The $100 should have gone toward the the total and not in addition too.

If I could give zero stars, I would actually give negative stars, which would be my true rating. Somehow, the technician diagnosed that my AC unit needed to be replaced, and CHW denied the claim as routine maintenance. That is just about the silliest thing I have ever heard. I even followed up with the technician, and he told me he reported everything he told me after the service about the unit needing replacement. Other than CHW trying to get out of a high-cost claim, I do not know how such a huge difference between the CHW denial and the actual diagnosis could occur.

Every time I call, it is impossible to get a live agent. It is very frustrating and disheartening. I am trying to get a water heater. We pay a hefty amount so we can get help for emergency situations like this but can't seem to get help. I have already taken a day off from work to get the job done, but I can't seem to get in touch with anyone to confirm.

The service provider called me before arriving, which I appreciated. He was very professional and courteous. He wore booties when entering my home, checked my system thoroughly, and made sure the dogs didn’t get out. He did need to borrow my ladder, but overall, he was very professional and respectful throughout the visit.

Home Mech LLC is phenomenal! He’s worked on my unit 3 times and has gotten me right each time! He’s fast and efficient. He also answers the phone when you call which is rare. He thorough and explains what the issue is. I would use him each time if I could. He is a fantastic contractor.

My A/C stopped working at about 10:30 at night, but it was cool outside so it was not too bad. I called CHW at 7:40 the next morning and they got me an appointment for between 8 and 12 the next morning. I called Lioness Air Conditioning at 4:45 in the afternoon to make sure they were going to be there the next day and expressed to the lady I wish they could come sooner. At 6:20 that evening I received a call from Lioness and he said he could be here at 7:40 if I was ok with that and of course I was. He came at 7:40 and fixed my A/C! I was super happy and he was great!

Eiman handy services was efficient, and quick to fix my leak. He came early at my request because we had to shut the water off. He was polite, careful with my floors and explained exactly what he did. I hope to see him for my next plumbing problem if needed.

My hot water heater served me very well for the last 21 years but it started leaking so I knew it was time for a replacement. I have been a Choice Warranty customer since 2016 so placed a claim to replace the unit. I received an invitation from a claims representative for a conference call since I had questions on the non-covered charges that I would have to pay out of pocket. Jessica went through the needed expenses and gave me the amount that Choice Warranty would cover under my plan. The technicians who came to replace the unit were very courteous and worked hard to do the install. They cleaned up in a timely manner. I know the new heater will not hold up like my old one but will keep fingers crossed.

Extremely disappointed with Choice Home Warranty. They consistently took my monthly fees but the moment I needed real help, they backed out. When a repair exceeded $500, they suddenly found loopholes and excuses to deny coverage. It felt like their business model is built on avoidance rather than assistance. In my experience, they’re not trustworthy and offer little real value when it counts most. I strongly urge others to steer clear and look elsewhere for a warranty company that actually honors their commitments.

It’s been four days now and no repair person came to my house yet. I am very upset on the services that you’re not supply me with and I may cancel my remaining contract. Please contact me so I can get my air conditioner fixed. Why it takes so long? I don’t know if this is not the way I want to business.

I thought the price was high. My home warranty only covered the broke belt. The other I covered. Over 500 additional for maintenance of rollers and one other small thing. Not covered by warranty. There were 2 different days sent and 3 different times that the tech would be there. It took 7 days for repair. Had circumstances been different, this could have been a big issue. As I could not have gotten my car out for a week.o

The technician was wonderful!!!! Polite, skilled, hardworking. It took nearly a month for Choice to get a technician. Please reach out to her for anyone in the Kansas Missouri area. No problems with technician but we would have liked a quicker response to our claim. It took several weeks to get someone and the first person was a no show. Then you reached out to another person and we were delighted with her. Thank you for choosing Punky. She is great!

I thought my AC was broken. I applied online. But then it started to work again so I called for cancellation of repair request and asking if AC maintenance was included in my contract. The agent patiently answered my questions. And told me that the maintenance is not included.

Your representative, Martin- extension **, was on top of my request for policy info and handled my questions quickly. We have had similar home insurance coverage from AHS for a number of years and decided to see what the market was like. After a short conversation with Martin we decided to make the move to Choice.

The last claim I put in for my washer the guy was awesome even though he didn't keep me updated of what was going on. I had to contact him after a week went by. But it all worked out once he got back to me about what he was waiting on parts and he came a few days later and fixed it. Haven't had any problems yet.

The entire process of making a claim was very disturbing. Multiple telephone calls waiting for my case manager to call me back. A $500 gift card to Lowe's for an $800 dryer was an insult. And, I have to wait one month for the card. I have so much more to say but I'll leave that right here. I own a real estate company and we send all our business to Choice. That will change moving forward.

Our air conditioner stopped blowing cold air on Monday of this week. We then contacted the warranty company, which sent a tech from Cool Storm Air Service in Metairie to our home. Within minutes, they identified the problem with the capacitor and replaced it. The air compressor began working immediately.

My name is Jimmy ** and I live in Lufkin, Texas. I have had a contract with Choice Home Warranty since 7-1-2019. On June 9, 2025 I started a claim on my freezer. It was not freezing correctly with the temperature varying from day to day. Choice Home had assigned me 2 separate technicians of which no one showed up as of today. I contacted Choice Home daily and still received no firm action, just a note, "We will help you as much as possible." Danielle offered me $300.00 to go toward either getting my freezer repaired myself or toward buying another freezer. Today I cancelled my policy and would not recommend this company for home warranty work. I lost quite a bit of food and they made no effort in giving me money to replace the loss. Fed up in Texas.

Pump connections leaking. It took four days to get a repair company. The company never contacted me directly and when I called them, they stated I didn't confirm the appointment Choice set up. That being the case, I wasn't on their schedule to receive service.. I called to confirm and left a voice mail after no one answered their phone.

We had issue with our Microwave/Oven combo. Technician who came to diagnose and repair was extremely knowledgeable and professional. Now we are having issues with our refrigerators not cooling and they promptly assigned claim nos and will have somebody in two days to look at and fix issues. CHOICE HOME WARRANTY is prompt.

On time, very knowledgeable of his craft. Fixed problem with very little wasted effort. Was professional in all respects. Left affected area very clean and orderly. I would strongly recommend this company to anyone in need of a plumber. Miguel was a very polite and courteous individual and very pleasant to work with.

Eric and his assistant were efficient, knowledgeable and fast. They had my Air Conditioning issue diagnosed, repaired, and cooling my home down before I knew it. I am always impressed with technicians who know their business. They answered my questions thoroughly. I would highly recommend him to any of my friends.

This is the second time I have used Choice Home Warranty. In the past they have been there when I needed them the most. Today, I received a scheduled date for a technician to come to my home the same day I submitted my claim. That was very prompt service. Great job!

I was very satisfied at the technician's ability to be able to resolve the issue so quickly, and of course his friendly and professional attitude. Thank you for my first claim experience being the best! Ben at Joseph Drain company was indeed helpful and offered great knowledgeable feedback on how to make sure services received are consistent with helping the issue.

The repaired was scheduled for four days from filing my claim. The technician repaired the sink leaks and also found that the faucet was leaking, which I was unaware of. The extra repair was accepted by Choice and in a few days I had a new faucet. I am happy with my experience but wish I could have had a choice in the style of the new faucet.

The repair time from the calling in of the request on 6/19/25 to the estimated completion time of 7/3/25 seems excessive. We had to follow up with the technician to get an estimated completion date. It seems there should be better communication with the client and a shorter closeout of the needed repair. Even though this is not a highly critical item, it is still important for some quality control with a maximum turnaround time.

The tech came out and checked everything out, was very professional and knowledgeable. Would highly recommend him. Wasn't able to fix the problem due to it turning out to be another issue. He recommended to get my homeowners insurance involved to see if they can come out and take a look. Was very friendly and explained everything clearly.

I will be candid, I purchased a quite lengthy contract (2023-2026). I have only used it 1 time, prior to this request for service. My dryer was grinding and was loud; my past experience with CHOICE was unpleasant (honestly). This time it went smoothly, the service tech was on time, and the job was done well. Let's keep this type of service consistent, please.

I appreciate the resolution of my AC unit. It always takes time but I have found that CHW does live up to the contract. What are your current rates of renewal? Is there a discount the longer you take out the policy? Thank you and I will be renewing my policy in the Fall.

When my $4,000 fridge broke, I had a newborn at home. The first repair company they assigned never came back. The second repair failed within 3 days. I went four months without a fridge, during a time when I was also dealing with postpartum depression. I lost all my food and stored breast milk, spent hundreds of dollars replacing groceries and buying takeout, and eventually had to buy a small fridge out of pocket just to store essentials for my baby. I also spent countless hours calling the company, stuck on hold, explaining the situation over and over again.

Came to fix electrical outlet, he really helped us out. We had a blown out socket; he fixed one then took a look at the other, gave us pointers and recommended further protection. He was a real professional. He also made sure we had the correct order and stayed long to make sure we were ok.

Stove took a long time to preheat, smell of gas became stronger, became harder to ignite. Upon arrival and after short explanation, technician knew exactly what was wrong and what needed repair. Called in diagnosis and parts ordered. Fast, easy and efficient process. Technician was prompt, clean, respectful of home and put everything back as he found it. Reviewed everything that was done and left his contact info should we need follow up work.

After booking and canceling service on my Garage Door, it broke again a week later. I tried to re-book it, but was until too due to it being inside 30 days. I called and was able to get a Service Advisor who was very helpful and booked my appointment. She was very pleasant and helpful.

I had to resort to the reimbursement option in order to have my septic pumped because Choice Home Warranty was not able to find a company to pump it for me. This is in the plan I chose and am paying for and I still cannot get the pumping done until next Tuesday by Howard Septic. I do not know if they are in the network and they do not know either. So, I wait until next week and in the meantime suffer through toilets that will not flush and showers that back up. On the other hand, Choice Home Warranty was right on when they were able to get someone to take care of my A/C problem. So, kudos there. You do not want images.

The BEST EXPERIENCE I ever had with a home warranty repair. I had two previous home warranty companies over 16 years and they were not easy to work with. CHOICE HOME WARRANTY COMPANY was prompt, informative and made the claim processing go smooth. The repairman also was top notch. I also received a very nice rate for the contract policy.

I’ve been with Choice Warranty for almost 3 years now and this is my second claim. The first claim was for my AC on my house. The AC went out and my house was at 98°. It took them roughly about a week to get a repair person out. They came out and repaired my AC just recently within the last week, I did a claim for my refrigerator and it took about two weeks for them to get someone out, but once the guy came out and checked everything the turnaround time for them to replace my refrigerator was within three days. Thank you again Choice.

Jesse arrived early (after notifying me). He identified the problem, had the needed part on his truck. He fixed it quickly. Jesse was professional and very polite. He knew his job very well. I hope I don’t have any more problems but I will be happy to have him return if I have any more problems.

The service was fine. It only took 5 minutes. I was told I need a new faucet and I haven’t heard back from Choice Warranty on what happens next. Need to get a new faucet so I can get back to using the kitchen sink and faucet. Can someone reach out to me? Gary **

The LG Technician was on time, friendly and very knowledgeable! The repair was very quick. He explained the problem in detail and showed us where he replaced the broken part. In addition to actually repairing our washing machine, he gave us several tips on maintenance to keep it running properly.

Technician appeared to know what he was doing! He diagnosed and gave me a couple of options! He has interpersonal skills. It did not take him a very long time to fix the problem! And since he fixed the problem, the freezer is working great! Though he was late in arriving due to heavy traffic he got the job done.

We filed a claim on 6/21. A service man showed up on 6/25. He said that it was raining too hard and he could not work on the air conditioner. Another service man showed up on 6/27. He said that he could not determine what was wrong and left without telling us what to do next. I am hoping that this review will get you to contact me.

Our freezer stopped working. We immediately called Choice Home Warranty. Choice was quick to assign a repair company to check it out and repair it. The repairman was courteous, professional, and knowledgeable. Our freezer is working again! Thank you Choice Home Warranty! We have used Choice many times, and in every incident, they were quick to respond.

On June 11, 2025, I called Choice Home Warranty to file a claim. The person I spoke to I told him/her that I have not had hot water since June 9, 2025, today is Friday June 27, 2025, I have not gotten my water heater repaired, Monday will be two weeks with no hot water, the technician that came by was very kind and informative, but I have not heard from anyone when it will actually be fixed or replaced.

Philip for Elevate Solutions was on time, knowledgeable, and respectful. Even though, I suspected what the problem was, he followed through and verified it. If the install is as successful, I will request using him for future projects. One of the biggest criteria when using contractors is following through with a job. It’s nice if as a customer, I don’t have to double check that everything is completed as promised.

The gentleman on the phone was kind and helpful. He did say I would receive the information with the details. So far I have not I’m waiting to see exactly what the details are and I hope it’s what I’m expecting. I am hopeful that this is what I’m looking for as a homeowner.

Our water heater busted from the top and flooded our garage and we had to call a plumber and replace it immediately and came to find out you supposed call the warranty company and let one of their affiliate to come and check it out within 24 to 48 hours if it needs to be covered. Are we supposed to let it keep flooding and damage other things while we wait 24 to 48 hours. Doesn’t make no damn sense.

I have had Choice Home Warranty for over a year, called their service Dept and after waiting a long time on the phone to file a claim, it took several days for them to get someone out for my AC and microwave. Could not fix my microwave and only gave me half of what it was worth. And for the AC, it took over 2 weeks of discussions for them to fix my AC unit.

Got the best locked in quote that AHS absolutely does not offer. Choice Home Warranty offers more bang for your buck. I've done some shopping around and so far choice has been the best choice for our home. I'm so excited to have choice protect our home. The customer service was so amazing. Everything was straightforward

When I purchased my policy, I was told that if it could not be fixed it would be replaced. When my washing machine would not work, I called for a repairman who came 2 days later, looked at the machine, who explained he would need to order a part. A week later, a repairman came with a part,installed it and the machine still would not work. After many calls, I was finally told that the part was not available. Choice Home Warranty refused to replace the machine and offered me approximately 1/3 of the replacement cost of the machine. Basically, I was told take it or leave it---the choice was mine. Don't believe the promise of replacement.