Choice Home Warranty Reviews

My washing machine stopped working last week. I called Choice Home Warranty. The following day the contractor called and set up an appointment to come out check the washer. The contractor, the technician who came to my house is super professional, friendly, and assuring and you can tell he loves his job. Bowser from Lighting Bolt Appliance. I hope, if I ever need a technician, CHW will contract the same company and dispatch Bowser... Choice Home Warranty was quick.

CHW sent a AC company out to my house to check the problems, and the technician said that my AC has a lot of problems going on. But he only "said" the situation and he did not help me to solve any problems. He just left and let me to talk to the CHW. I contacted CHW again and the agent let me find other AC companies on my own to repair my AC. Also, CHW does not cover any of my fees on this situation because they said that my situation on AC is pre-existing but we do not know that if it is whether pre-existing or not. After that I found an AC company on my own and all their technician did is added 2 pounds freon and my house cooled down 2 degrees in less than 5 fives. It has been 3 weeks since the company (that I found on myself) came to my house and my house AC has been operating great since that company came.

The technician demonstrated excellent ability & skills.

This is my second claim. My first claim, their contractor came to my home in a car with his girlfriend to fix my washer. Told me he couldn't get the part about week later after calling and calling her said the warranty dept. was looking for the part. After another 3 days they found the part and then the contractor told me it would be another 3 days before he could come back out to fix it.

Stove repair - Good service in a timely manner.

Excellent service within hours of filing a claim for service. Mr. Mike ** of the Family Comfort Heating and Air LLC was courteous, friendly and professionally very capable. The problem was corrected in one hour or less.

Call in that I did not think my pool filter was working correctly. I was contacted by the servicing pool company. They came out all in a timely manner.

The reason you buy a home warranty is to be covered when big expense happens. I guarantee this company will not cover big expense. They cover just some small part replacement etc. When it comes to replace a unit, they pull out all the tricks in the bag. My A/C unit went away. The technician they figured out to send after 4 days because the guys they initially assigned will not show up and I had to waste a lot of time and suffer the heat. The second technician they assigned was a good guy, analyzed the problem and said the unit has reached its end of life and will have to be replaced which information he sent to them right in front of me.

First part of May I made a claim on my 3 year old high end dishwasher. Person came out right away and said he would order part and be back in 3-5 days. Someone from Choice called said would cost too much to fix dishwasher and they would be sending me a check for $260. I said I could not replace for that amount, but that is what they were sending. Would take 30 days to process check and 7-10 days for it to arrive.

I have several rental properties that I switched to Choice Home Warranty. When Choice calls or emails me about a claim, it is just to give me their number and say to call them, so there is no attempt to actually contact me, but to make me wait on hold, and I suspect, to have most customers unable to hold for almost an hour in the middle of the work day. I was on hold for 17 minutes, then transferred to "customer service" and placed on hold for over 30 minutes in relation to an open claim. When the message was for me to call about the claim, why is the number given not direct to the claim representatives? When I asked the representative if they could call me back today, after giving me time to communicate with the contractor, they said no, they were set up to only receive calls, not call out! I think this is meant to have me give up so they can log that the claim was closed due to customer not communicating.

Company allowed us to use our own service as they didn't have a tech in the area.

I placed a claim concerning my garage door opener not working. Frank Bauer with Garage Door Carolinas came to my home without an appointment and early morning before I woke, ringing my door bell. To try and condense the events that transpired, he un-jammed the door but now the belts were hanging. He was nervous and told me he could not diagnose problem. Bottom line, was he told the home warranty company something I did prevented my garage door from being fixed. Choice honored my request after a letter and many phone calls. I had nothing to do with the extreme damage that Frank Bauer caused.The door and garage was only 16 months old.

This is by far the worst warranty company I have ever used! Their customer service is horrible, normal waiting time on hold has never been less than 30 minutes. They refuse to fix things that are in contract and use the excuse as non-maintenance to keep from paying out. They demand proof of maintenance and once proof is given they come up with a different reason for not paying out. They refuse to refund money for plan and won't allow you out of the contract and won't pay for service calls. DO NOT USE THIS COMPANY!

Unfortunately both my air conditioning units went out at the same time on a very hot summer day. I immediately contacted CHOICE and the representation was extremely helpful and sympathetic to my predicament. The service provider contacted me within the hour and scheduled an appointment. I was very please with the no hassle service and they got my AC units up and running in no time. Thanks CHOICE for your great response and no hassle service!!

My dishwasher was fixed shortly after the part was ordered! Excellent service.

Needed repair with stove, which was handled in a very prompt fashion. Very happy with service.

Recently my dishwasher and a/c went out unexpectedly on the same day. So I contacted CHW. The companies that were assigned to me for these issues contacted me within minutes and set up appointments. Both technicians were very knowledgeable. My a/c was fixed the same day the technician came out, however, a part had to be ordered for my dishwasher. The company took care of that and came back and replaced the part within minutes. I was very surprised with the response time and am very grateful for the service CHW provides. I will definitely be recommending them.

The agent was very personal & professional, however I gave her my cell phone for the technician to call. Since this was a Sunday & I was going to church, I knew it would be easier to contact me. When returned home from church, he left a VM, he was called back & came out later that afternoon. Johnson Builders was courteous, professional & helpful. I would give him 5 stars and want to use his company for future claims.

Was very satisfied with the service I receive to get my AC repaired. I was happy with the time/response from Choice to quickly take action to get this issue resolved.

Very impressed with service both from Choice Home Warranty & the company they sent to repair my air conditioner. ** from USA air was very professional, friendly & efficient. Filed claim on their website at 4:30 PM and Tech was at my home by 8:PM. Great service! On such a hot day I was very grateful to have such fast service. Highly recommend getting insurance with this co. My neighbor was so impressed he signed up with Choice Warranty service plan the next day. Thanks for making my stressful situation into a great experience.

The team really helped me in setting up the repair for my garage door. One call to CHW and it was all taken care. Good job/very well done.

Service was prompt. Giovani (serviceman) was polite. Explained what he did and gave instructions that I understood. Very professional and dressed appropriately. Service truck looked clean also.

I called in to have my microwave repaired on 6/17/2016. The company came out on Monday morning, couldn't repair microwave so they submitted a claim. Called CHW on Tuesday around 2:30 pm and the manager was very nice. She told me they will send me a check in the mail to get another microwave. I was previously with AHS and hands down, CHW is the best. Simple and straight to the point, no hoops to go through just to get something repaired or replaced! Thanks again!

Technician came to my home because the air conditioning was not working properly. After careful inspection it turned out that the circuit breakers were not making a full connection and they needed to be replaced. Reported this to Choice and they arranged for an electric technician to come to my home and replace the faulty circuit breakers. Now the air conditioning system is working perfectly. Both technicians were very professional, arrived on time, did not make any mess.

We have had our policy now for about a year and half and this is our second service call. We had a leak under our sink and were assigned a local plumbing company. They sent down a service associate who was very experienced as well as courteous and professional. In less than an hour he found where the leak was coming from and fixed it as well. In addition he checked out the rest of the plumbing to let us know all else was ok except that our pressure gauge in the front of the house may need to be replaced. We could not have asked for more professional service.

Very good service. I recommended to my sons and many friends. Keep up the good work. I will tell all my friends and family.

Twice I've had a claim and I have been successful both times. Thank you.

AC would not turn on. Service vendor repaired it.

Visit scheduled quickly and promptly. Repairmen arrived on time and diagnosed the problem. Made arrangements to order the part and scheduled the repair without delay. Scheduled the installation. Very efficient and effective repairmen.

When I purchased a Choice Home Warranty it sounded like the greatest thing. I have had to use the warranty 3 times since the date of purchase and the customer service is horrible at best. This last time I attempted to use the warranty it was for an inoperable ac unit (bad compressor). A company was sent out and diagnosed the problem. A capacitor was replaced and the compressor was diagnosed as bad. It took at least 8 phone calls on my part over the course of six days to get a status update from Choice Home Warranty on the claim while I was sitting in 90 degree heat with no air. Choice does a horrible job at updating and or calling customers back when a claim is filed. I recommend using a warranty company that is more responsive and has better customer support.

Choice Warranty was great in assisting me and did not hesitate to send someone out to my home (I appreciate that). I would definitely recommend to a friend.

Came out, found out what problem was, got part. Came out next day and took care of problem. Was so excited about doing his job. Forgot to get his check for several days. Thank you.

I waited three weeks to have my central air repaired, there was no communication between the home warranty company and the customer. The phone response time was terrible, I was on hold for over 30 minutes to get the situation resolved.

I have been with no a/c for 5 days waiting for the repair approval. My coverage include the a/c unit but they decided not to cover. Be careful when you choose a company for your home warranty. Choice Home Warranty does NOT cover what they said when you make the payment.

My washing machine broke, Choice Home Warranty send technician who said he will be back after few days with parts. After that he did not came or pickup phone. Choice just keep promising that he will be there in few days. I am waiting for about month and spend one hour in waiting to talk with Choice every time.

I have a furnace with a cracked heat exchanger. The CHW contractor was in my home looking at my furnace and physically said it was clear. It was not neglected in any way. He sent CHW photos upon their request and they immediately denied my furnace claim saying the system was neglected and in bad shape. They used words like "severe rust and corrosion" before they even received the photos! They were going to deny this no matter what was said. After several complaints, they offered me $200 to make me go away. I will not accept their $200 - it's an insult when I have to pay $3,000 for a new furnace. I purchased the home warranty to avoid this kind of major expenditure. I have been very diligent about maintaining this unit and have taken good care of it. I am disgusted they say it's neglected. This company is shady at best and I strongly recommend you look elsewhere for a home warranty.

Air conditioner went out in May on Sat. during a high school graduation. I called you and you gave me a name. They couldn't get to me until Wed, so I waited. Lots of problems with them. I contacted you on a Friday afternoon and you gave me a new company. They contacted me at 7 p.m. and came out at 10 at night. Thank you for getting on the ball and giving a new company, and discharging the old one.

CHW is always very friendly, quick, and efficient.

Water Heater repaired within 24 hours. I have Choice Home Warranty on three rental properties and my experience has been fantastic. The Choice team has consistently went above and beyond to provide timely, courteous, and professional service that has exceeded my expectations. The warranty is a great value and I look forward to being a Choice customer for life!

Great! The man that came got here early because of the heat and took care of the the problem fast.

After calling your customer service, I quickly received an email from Glyns Appliance repair with their tel number. I called them and told the manager what the dryer was doing. He took the brand and model and said his technician would be out between 0800 and 0900 the next morning. The technician showed up and after starting the dryer knew exactly what the problem was. He even had the parts based on the description from the day before. He was finished repairing the blower and motor in just over an hour. This was some of the best service I have had not just from the company, but also from Choice Home Warranty.

I was pleased with the timely response and service provided. Service provider was very friendly and explained what the problem was so that it was understandable.

Central A/C unit was not cooling. Tech did a great good.

The gentleman that came out was very professional, polite and thorough with what he was doing.

Mr. Appliance was the company called. They were excellent to work with. Tech was there when he said and was speedy and professional. Thank you again.

Garbage disposal - Choice did not hesitate to line me up with a good plumber and it was done beautifully.

Choice Home Warranty worked exactly like it was supposed to. Garage door opener was not working, called Choice and within the hour we were called by a local technician. Within 24 hours of first contact to Choice, the opener was fixed. Service was fast, friendly and convenient. Thank you for taking the stress and the expense out of the repair.

Glad to have the diagnosis.

I am VERY HAPPY with the technicians CHOICE WARRANTY uses. Thank you for your prompt service.

I have had home warranty companies for the last 20 years. Prior to this experience, I have never had a bad experience. The customer service has always been above and beyond. Was told by a very persuasive sales agent that Choice was considered the best. My air conditioning went out with two small children in the home. I reached out to Choice. I have not only been on hold 3 times for 20-25 minutes each time when I finally got through to them they assigned a Solar Repair company who did not speak English. I am not recommending this company to anyone. In the middle of a heat wave in Las Vegas, 4 hours later I still have no AC.

Impeccable service. Super Technician - arrived for appointment when he said and completed assignment in a very professional manner. Recharged freon and tightened necessary valves to stop the leaking. We have already recommended your services to a friend!

Claim # **. Date: 05/06/16. Problem: Front burners giving issues, not working properly. Technician visited 3 times after multiple calling to Choice and technician from MIRA HOME REPAIRS. Different Diagnosis at each visit. 1) After 1st visit Coil need to be replaced. 2) After 2nd Visit regulator need to be replaced. 3) After 3rd Visit Glass has scratches from inside.

Toilet runs (phantom flush) - Had the problem fix in no time.

The repair man was great and took care of the problem. Good service and great repair person. He was good and knew what he was doing.

Service provider professional, pleasant, and prepared to handle the job.

Everything went as expected. Very timely.

He explained what he was doing and what he thought was required.

Customer service was prompt, courteous and responsive to my call. The technician was accountable, explained the problem and worked hard to try and fix the problem. Choice was very fair in the decision they made regarding my problem. I'm very impressed with this company!

I tried to protect my home with a Choice Home Warranty, but so far all it has done is made things worse. We noticed our fridge was broken Sunday morning so we contacted Choice home warranty and we were very pleased when someone was able to come out that same night (haha silly us). They came out and played around with our fridge and eventually said we needed a new starter and they would go get that and come back to fix it the next day. Well, they never showed up so we called the contractor that was out here the day before and he doesn't have his voicemail set up and did not answer his phone (fun fact: a google search of his name shows a list of burglary charges so thanks for helping keep my home safe Choice).

They gentleman that took my call was very helpful and courteous. I got a call back very quickly about who was coming to repair my disposal. Also received an e-mail very quickly. I was very satisfied with the service.

I was very happy that within minutes I had a service provider assigned to my claim and was easy to reach and schedule a same day appointment! The provider was Cole's A/C and Mike was very knowledgeable and worked quickly to fix my problem and get us air conditioning! I just wish that there was a coverage of damage repairs up to $**. That would be a wonderful addition to the policy. Right now damage repair costs are up to us...thankfully they were not too expensive.

After requesting a repair to my air conditioner, I was given an order number and was in touch with the company within the day. The following day my air conditioner was repaired, quick and reliable especially during the hot summer.

ASAP Garage Door contacted me to schedule an appointment and the technician did a great job with the replacement. Everyone was very nice and accommodating. Thank you.

We had our air conditioner go out at a bad time when we were expecting guests. Called Choice at about 3. Was told to wait 24 hours before someone will contact me. To my great surprise had phone call within half an hour naming repair company. The repairman was there in 1 hour and fixed the problem. All I can say is thank you for a super fast service. You are great and great value for money.

The blower housing was leaking water through an ongoing drip when the air conditioner was on. A tech was assigned within an hour of my call and blew out the condenser hose, cleaned out the remaining water and checked everything else. It's now working great.

The a.c. guy was very professional.

My claim was handled quickly and hassle free. A technician was assigned and I was called by their dispatch service. The technician called when he was on the way and was knowledgeable and professional. He contacted Choice for approval and was able to quickly take care of the problem.

My A/C unit has gone out in the heat of Louisiana summer. With temps in the mid 90's I was worried about being without A/C for an extended period of time. I immediately called to make a claim. The service representing from Choice was very friendly and clear on the process. She told me that I would receive an email with the best local AC repair available in my area. Within an hour I received that email. Minutes later, I received a call from the local AC repair company to set up an appointment. The repair company arrived within 2 hours of our conversation. The were quick and professional - chained out a couple of parts and got it running again. I was in the cool! The entire process from broken AC to having it fixed was handled in the span on 4 hours. Highly recommend Choice.

Electrician Hugh from Horatio Services LLC was a rock star. Professional, personable, great communication and much appreciated on the help he provided.

We had an intermittent problem with our a/c and the contractor Choice Warranty sent out went above and beyond to find our problem. Our a/c is now working beautifully just in time for the Phoenix heat wave. Thank you Choice.

Our landlord purchased a home warranty from Choice Home Warranty. The AC went out and they sent Tropic Air of Houston out on a service call. The charge was to be no more than 45. It was 110. They left without doing anything, said they were ordering a part for the AC but never returned. BIG RIP OFF!!!

Our first experience with a claim went well. We woke up to our AC not cooling. After going online and filling out the needed information, Choice Home promptly gave me a claim number and told us who to call to schedule an appointment. They evaluated our situation and told us that a leak test needed to be performed. Choice Home however did not cover the test but it was stated so in their policy. After obtaining the test, the contractor submitted the work order to Choice Home. It was approved and they came and performed the work all in a timely manner.

My dryer stop working. I called Choice Home Warranty and it was taken care of. The technician was friendly and made a quick repair.

My rental property's AC unit did not blow cool air (bad capacitor). This was my first time requested service from Choice. Just a few rings, the customer service rep answered the phone call. After answered tons of questions from the customer service rep. he said that the contractor could be assigned within 24 hours, then it could take two days for contractor to schedule the service. I was very disappointed about the long process time, but did not say anything.

Excellent work, friendly service. Came when they said and did an excellent job of getting our service back. These folks even rolled up the extension cord we had been using and left it neatly coiled up on the porch. Will definitely ask for these folks again should the need arise.

We purchased our home in December. Received the home warranty at closing. It didn't even go into effect for 6 weeks after we closed on the home. We then submitted 2 claims in May, one for the air conditioner, and one for the washing machine. Both claims were denied for ridiculous exclusions that they include in the fine print in their contract and ask the contractors leading questions to get them to say something in particular that would cause them to be able to deny the claim. Even their own contractors couldn't believe how ridiculous their reasons for denial were and how poor their service was. One of their own contractors indicated that they would not continue to do business for Choice in the future. We had to pay $90 out of pocket for NOTHING!

Leaking problem under the sink. Excellent service by Andrew of Mckenzie Plumbing. Very professional and reliable.

So disappointed. I own a Real Estate Company and tried this for my personal home. Every single thing I asked about was not covered. When you read the warranty most everything is not covered. Save your money and get a qualified person to fix anything you need done. The vendor they sent out for my roof was trying to sell me a new roof and was not helpful at all. I do not need a new roof I have been told by several other qualified roofers I called on my own. So, if you want aggravation and no service and want to pay them monthly for nothing then this is your company! When you try to cancel you are on the line for hours. They never answer. This is their strategy. Hope this is helpful to someone.

Workman was efficient and cordial and repaired our problem as soon as he got the proper part which was the next day. Wish that appointments could be made in a more timely fashion. Otherwise we were pleased with the service.

Fixing A/C. Good and fast job response.

When I was sold the Choice Home Warranty the salesman promised me the moon! He was very friendly and very comforting (as any insurance salesperson should be). He even upsold me on the pool coverage! Yay for me! Right? Wrong! From the refrigerator, to the air conditioner, to pool filter, to the water heater, there was always a convenient excuse for why they could not cover the repair! Therefore, I paid for each repair and paid Choice for absolutely nothing! Steer clear of this outfit! They are professional SCAM ARTISTS and should be investigated!

I have called this company for the return of my fund since cancel on 5/8/16, I was informed by Saline - supervisor $75.84, would be returned into my account within three days. On 5/13/16, I called to see why the funds were not in my account and was informed by Lewis - supervisor of cancellation states that funds should be in my account today. I called again today spoke with Alan - manager of claims he was over talking me indicating the funds will show in 7-10 business days. Alan was argumentative and given false information. I called my bank and they indicated that no refund was processed and that it only take 3 business days to return and refund to a credit card. THIS HAS BEEN A VERY POOR DISRESPECTFUL GROUP. Loud talking in the background, very disrespectful group in the cancellation department, place you on hold for very long periods of time.

The service company Tidewater was excellent. Very professional. When the tech finished the diagnosis they had to get permission to do the repair. This took about 40 minutes which seemed long to me. This could have been done sooner but I guess it was a very busy day for you folks. That being said I thought your service was excellent. The online request was handled very quickly and the number of the company to call was given very quickly. I was very pleased. Thanks.

Choice sucks! Choice sucks! Choice sucks! I can't stress that enough!!! They do not cover anything. I have called them multiple times on my AC until last year & this year, they didn't cover 1 thing! I have quickly let them know that I would not be renewing with them this year when my contract ends & they would not get one more penny of my money. Stay away from Choice Home Warranty, they are crooks & just take honest people's money!!!

When I placed the claim online, it was literally 3 minutes and I had already received a response! The service technician’s arrival was prompt and he was knowledgeable in diagnosing the problem with my refrigerator. Choice Home Warranty was prompt in the decision making process regarding the repair. In my case the repair was too costly for the age of the appliance. I was prompted to call CHW to speak with a customer service agent. The conversation was professional and my problem was taken care off to my complete satisfaction! I do recommend CHW for the reason of 100% customer satisfaction! I have always been satisfied and will continue to be loyal to Choice Home Warranty for my home appliances.

Customer service of person taking our problem was excellent. Technician was on time and courteous. He diagnosed the problem with our ceiling fan quickly and he even wore booties.

DON'T GET IT. STAY AWAY. Choice Home Warranty was very quick to get my money. I have a plumbing issue in my house. In my contract it states that they will access the plumbing system through the ceiling and will patch it back to rough condition. I was on the phone with them for hours. They denied the claim and said "we don't cover it." They don't honor the contract. I would not recommend this home warranty to anyone.

The technician said the oven could not be repaired and CHW gave me a $300 buyout. The check was mailed and delivered to my residence in six weeks just as they told me. I am now awaiting the delivery of my $1100 oven for installation. I could not have been more pleased with CHW.

I was very hesitant about Home Warranties, because I have heard mixed reviews. However, the appliances in my house are quite old so I thought it would be worth the risk. I have used Choice Home three times this year and have been very satisfied. For the plumbing service we had complete stoppage in the house and a guest was upstairs. Although they said they were not an emergency service, they somehow got a plumber out that same day at 7:30 PM. We were thrilled. I would highly recommend Choice Home Warranty.

Is a company you can depend on. They came in a very short period of time and have solve the problem. I was charge money that I should not pay and they have told me that they will refund it.

Paid for two years. Now I need them and being screwed. Sent a plumber or A/C repairman to fix my washer and he ruined it. The company hired Turn Key A/C And Plumbing, will not return my call. Choice won't fix or honor the people they hired and won't return calls. Tried to say out of level. Funny worked fine 3 years. The "repairman" said spring needed replaced... they won't fix. He did not turn in paperwork for 5 days and now I can't get any water to my machine and he ruined it. Had to buy a new one. They still won't return a call. CHW said the repairman has insurance for this and he has to fix it. I have left 3 messages for repairman and spent 40 minutes on hold 4 times with Choice who won't honor their work. Stay away from them. Cheats and liars.

If you are considering getting a policy with this company, don't. I have one and it's not worth anything. The coil on my A/C unit went bad. They sent a repairman out to see what the problem was. I paid the $45 fee. The repairman said I must have a leak of the coolant and that if I wanted to be sure it would be another $100 to find the leak. So I paid another $100 and they found the leak at the coil. He told me, and then they told me that the leaking coil wouldn't be covered. Besides the compressor, the coil is the second biggest and most expensive part to repair or replace. They said to buy the coverage to prevent an expense like this. It cost $1800 to replace the coil. I spent $1945 and CHOICE HOME WARRANTY spent??? NOT MUCH!!!

Choice settled claim fairly but service inspection was not satisfactory. Ideal Services did not thaw out evaporator coil to see it to be in good condition. Second opinion co. did and we saved a lot of money by not replacing expensive parts in good condition.

This is by far the worse company I ever dealt with. The customer service person sold me on all these promised coverages that were not true. I only called them 3 times in the year I have had them. The first time, the service person never showed up & wouldn't return my calls or theirs. Then I had something on - the water heater broke. Water was pouring out & they said it wasn't covered because it was under manufacturer warranty. Then this time it says the ducts are covered for the a/c & they denied that saying it only covers the ducts if they are loose or falls off but not to replace. That's after 4 reps told me 4 different things.

I had the worst ever experience with Choice. I bought this a year ago. All their advertisements are about getting the warranty irrespective of the age of the house etc. My AC upstairs wasn't working. I asked them to take a look then I come to know they don't even have my correct address. Never got any contract or letter from Choice. I had that corrected. Guy comes in and told me that Choice needs pictures and leak test to be done. He charged me $195 for both. Later I have been told that it's not covered due to some code because I have rust in the coil.

I had to file more than one claim for an ongoing problem with my air conditioning system. I even had to get a second opinion & it involved me having to pay out of pocket & get reimbursed!!! Choice Home was amazing very professional! Thanks.

I have been used Choice Home Warranty for 4 years. Every time I call they are response very quickly for both department - customer service and technician. I am very happy. I will have their service in the future if my account expire to keep me peace mind. Your choice never wrong.

I had an emergency, the toilet clogged. After calling Roto-Rooter the 1st time, unclogged and few days later the system backed up and flooded the house. The 2nd Roto-Rooter came in with a huge estimate. Then I called CHW, the rep put me at ease and sent me BK Plumbing who came in to assist in resolving my problem. He took his time and checked everywhere in the house to pinpoint the problem and eventually unclogged the problem.

I received excellent service in the repair of my AC unit today. Thank you, Choice Home Warranty!

How Many Contractors does it take to inspect an AC unit? The running tally is (5). Yup you read it correct; five different exchanges for five of which three have been the same contractor. Last year I bought a Row home in Baltimore, MD and purchased a home warranty to protect the cost of my investment. Settlement was in March, My initial claim was in September 2015. To my surprise, CHW refused to cover the cost to fix my AC because it wasn't inspected, however, my home passed a few very gruesome home inspections by the Department of Veterans Affairs since I am a Veteran.

Tech was out and put in Freon but stated that AC might have leak. He knew his stuff.

Fixed leaky pipe and clogged drains.

CHW were excellent by emailing me a name and phone number of electrain which I called. Ruthie was very helpful and I set appointment. Mike came on time and was excellent. He explained and showed me the problem. Mike was very friendly and left my home clean. Would recommend CHW and company CFE.

My mother is 81 and her AC started to act up. Well the service was as fast as they could since it was the peak of AC repair so they came within 12 hrs. Repair guy was nice and solve the issue and our AC was running again. Ty Choice. You made my mother happy.

Excellent coverage of failed items. Even the serviceman was pleasantly surprised they approved all the repairs and parts. This was our first call for service. I hope the others go as well! Rating is based on this service call.

We had a problem with our AC unit. I contacted Choice and immediately had a very caring rep take care of my situation. She made the appointment coordination and confirmed all the details over the phone. I was quite please with the service.

I have had to call for service twice since I've had CHW. Both time they were fast in getting someone to help me with the problems. Both times it had to deal with plumbing. I will for sure renew with them in 2017 when my plan is up.

I bought a home with 4 AC units. 2 are almost new, 2 are original (1988). The other appliances were ALL replaced by me, so are also new. I bought the home warranty because the older AC units and water heater and other systems should be insured, though were working fine. Last week one of the older AC units quit, so I called Choice. After I paid the service fee and had a leak test done, the service man said there was a leak in the coil caused by rust. Choice said this was MY fault, even though I am not the original owner and DID have the unit serviced last year. NO COVERAGE AT ALL.

I was very pleased with the people I talked to at different times. They were very pleasant and quite accommodating. The one thing I was displeased with was the wait time to speak to someone. You have some good phone people in several departments.

On-time. Extremely personable. I watched James from start to finish. Knew what he was doing. Fixed the problem and then waited to be sure the dishwasher was now operating correctly. Then, when I thought there was a problem 2 hours later, he returned my telephone call and assured me there wasn't any problem. Second time I have used JB Services and I will request them again for what they specialize in servicing. Problem was solved within 24 hours of calling CHW. Couldn't expect a better experience.

After a week of being placed on hold and forgotten about multiple times, being lied to about return phone calls that never happened, and a litany of excuses, this company denied a claim for repairs or replacement to my air conditioning condenser unit system which failed after many years of well maintained, normal usage. They did send out a service tech, who examined the problem and reported back to them the unit was properly maintained and should be covered by their warranty. The owner of the service company, Mr ** reported to me he had personally corroborated this report to Choice's staff, after THEY LEFT HIM ON HOLD FOR 40 MINUTES! In spite of this Choice ARBITRARILY denied the claim saying the cause was poor maintenance... Totally untrue. So I am considering legal action and have dropped "poor Choice" Home Warranty. They are a bunch of PHONIES.

Excellent service from beginning to end. Very impressed with the contractor. Did an outstanding job.

The technician checked the thermostat and found it was not working. He changed it to a new one after calling the company. Then, he also checked the compressor and found it was tripping the circuit breaker. He reported this to his company. He told me to talk with my insurance about this problem. He was thorough in checking the problems and in explaining the new thermostat and the problem with the compressor.

Great service. Only bummer was when the guy wanted to replace my garage door opener Choice wasn't open for 3 more hours so the guy had to come back later in the day after getting the clearances from Choice.

I called about my washer - when spinning it was stopping. The service dept. had a repairman there the next day and the drum bearing were bad - the washer could not be repaired. I called and talked with Kenya. She said they would have to mail me a check to replace the washer and she would put a rush on it, I should receive it within 30 days. I thought that was a bit long but glad I was going to get a new washer.

For simple AC problem I have called them more than 30 times. The staff was very rude. They just tried to pick up a random issue and say that it is not under warranty. I get my own technician and he said they totally lied about the problem of my unit, and the issue was something else. They did that to not cover my unit and pretend the issue comes from a part that is not under warranty, however, the issue was something else and they wanted just to charge me for $1500 extra. DO NOT go to them, you would regret!

I have had my warranty for over two years and just filed a claim for my upstairs air-conditioning unit. To my disappointment it was rejected. The pan was leaking and they said in paragraph D item 5 it was not covered. However that paragraph was for the heater. Item 4 deals with air conditioning and it is not excluded in that paragraph. After speaking with a representative it seems that few things are covered and a lot is not covered. I did not receive my contract to review until after signing up due to "deadlines" on all of the specials they were offering and I had to request it several times before receiving it. I am disappointed in my decision to go with this company and will not renew. The positive side is that a technician contacted me in a very timely manner and I was very pleased with everything that he did.

On 05/31/2016 I contacted CHW because my AC was not cooling. They sent AAA HVAC service on 06/02/16. The tech wrote the following on work order (I have a copy). "Freon all leaked out of condenser, copper cap tunes have oil all over them" he was here for approx 30-45 min. He said CHW would call shortly to let me know about repair.

My experience with Choice Home Warranty has been tiresome. It seems as if anyone can be a service contractor with this company - they've sent an inexperienced contractor to my home to diagnose issues for which I had to hire two contractors out of pocket to assist with my leaking shower. Hold times are ridiculous in order to get anyone on the phone to explain what exactly on your policy is covered. The customer service agents transfer you without saying who they are transfer you to. I'm exasperated. After being with Choice since 2009 and having two policies I've decided to cancel. It's no way to treat a loyal customer. Improve your quality of service and explain what people are buying instead of just selling them a products!

Daniel, the technician was on time, worked well, helped me round up my dog that got out, and I was very happy with the experience for sure!

Please share* warning super long post*. I do not want anyone else to be scammed as I was! Last summer I was solicited by Choice Home Warranty to switch over from my then, current home warranty company. They insisted that they needed no home inspection and it didn't matter how old my appliances were. I told them that all of my appliances were at least 20+ years old on the house that I had just recently purchased. They said over and over that it did not matter. I paid my fees and took out their warranty.

Choice Home Warranty was easy to deal with and very responsive helping to resolve two separate claims. My tenant was very happy with the response time and glad to have the dryer and food disposal working again.

It was going to cost a lot to repair my washer. I am satisfied with the check that was given to me to replace it.

Garbage Disposal - I called on Friday afternoon. When I called Saturday to check status I was on hold for an extended period of time but once the technician got to my house Monday he did an excellent job.

From my experience with Choice Home for the last 7 months, with 3 of my rentals, I have experience denies coverage, no urgent service. Finally, they me some reimbursement with X amount of money became something less. Things after another, I had to choose to cancelled the policies, then they denied to give me the reimbursement due to cancellation of the policy. Anyway, I wonder if there is anyone out there after 6 months are still satisfied with this company and still think they are in the best interest of the customer so that to build their business up. Very dissatisfy with the service and advise anyone who is considering their service, stay away from this one. Best regards.

The service was a pleasant and prompt experience. From scheduling to the actual repair, the repairman from Air Experts of N. FL present himself in a professional manner, repaired in a timely manner, and was informative about the nature of the repair.

Placed online claim on sunday 6 5 2016, electrician responded same day and arrived at noon the following day. He was very professional and diagnosed all three switches very thoroughly explaining as he went from switch to switch ensuring I understood exactly what the problems were. Upon completion he informed me he needed to advise CHOICE of the problem, and wait for approval. He spoke very highly of CHOICE indicating to me as a policyholder for the first time that I made a wise decision to switch from the home warranty company I had for the past 5 years. I would proudly recommend CHOICE to my family and friends. It was my CHOICE, and I'm sticking with them.

Tech from Choice Garage Doors came to home when scheduled, and proceeded to diagnose problem with opener. He determined that the entire opener unit needed replacing and after getting approval from your company he installed the new unit. Accomplished the installation in rapid time. Opener operates correctly.

Service was at my house in 4 hours and was repaired by the same day.

Oven repair - Tempest was very timely. Once the tech arrived, it wasn't very long before the problem was diagnosed and resolved. He was very professional. It was a pleasure to deal with Tempest.

I have had issues with the contractors so far but the customer service has been great mainly with the supervisor Mercedes. My complaint was well understood and Mercedes did not get off the phone with me until my matter was rectified.

Pool pump stopped working and I assumed it needed to be replaced. Contacted Choice Warranty and filed a claim on their website. I was contacted the next day by email with the name and contact info of a repair vendor. Called them, made an appointment (for the next day). Repairman showed up next day on time and diagnosed the issue. I only needed a new plastic cover on the pump filter basket. The one there was cracked and wouldn't maintain a proper seal. That's what caused the filter pump to overheat and stop working. The next day the cap was replaced and the system worked perfectly. I even had the DE in the filter changed out as well (additional cost, not a warranty issue). I was completely happy with the entire encounter.

I would like to start my review by saying that Choice Home Warranty uses many vendors to achieve the goal of repairing broken home appliances. Their attention to detail and the customer's satisfaction is exemplary. With that being said,I have had 3 service orders for 3 separate issues, and each problem has been handled promptly and successfully without issues. The only out-of-pocket expense for me was the $45. Copay. I have had my furnace repaired, my microwave, and my refrigerator. In closing, I would like to say I was skeptical about any company repairing all of my home's issues. I am no longer a skeptic.

Big disappointment for A/C coverage. I live in Maryland and my Heat Pump of 2 tons in a townhouse broke down last week. It took a week for Choice Warranty to send a tech (we are not in summer yet) and find out that Choice Home Warranty doesn't cover refrigerant leak detection or repair in air conditioning, basically you are in your own. Their tech didn't even want to do this leak detection. Finally after another week of waiting he calls me to charge for this leak detection without repair $ 250. This is the second time I claim, the first time CHW didn't cover the condensation pump leak repair. The claim department doesn't help much.

Serviced us the very same day, even came in the evening and got us up and running. Great guy, great service.

I have three homes with 2 covered by Choice Home Warranty. I purchased their top plan on both, to include limited roof coverage. When I called in for very minor items they responded quickly. I called in a roof problem and they scheduled someone to come out. They came out and reported that the roof leak was in the valley where there was flashing covered by shingles. Guess what, even though that was part of the roof system (NO COVERAGE) had to pay the roofer myself. Two thousand for the repairs and $12000 for a new roof, it was an older roof so I choose the latter.

We have been going back and forth with Choice Home Warranty for a week now. They set us up with the first Ac company with no luck of getting anything done. I called and called with a lot of complaining for three days and finally assigned us a new Ac company. We call this company with the number they gave us and it does not exist. I have 4 kids from ages 1-12 and its excruciating hot! This is a horrible company. I paid for this warranty for nothing. It's very sad and disappointing!

Our air conditioning wasn't cooling and it was making a rattling noise. I called Choice and a repairman was at our house and fixed the issue within four hours. So far, I am very please with our decision to purchase our home warranty from Choice.

This was the 4th visit for this dryer with the same problem. This tech is possibly the same one from the last visit. I had another tech for the first two visits. Heat register/control element was bad. Tech replaced thermocouple and associated elements to control dryer temp. It seems to be working okay right now.

Shut off angle stops were leaking and not holding pressure. VKS Plumbing responded to the service request and sent a plumber with a helper to make the repairs. They arrived within 15 minutes of the scheduled appointment and were professional and courteous. They left the work site clean and neat. There is still a small leak and I intend to call the plumber back to tighten the fittings.

My AC unit needed some freon... I called CHW and filed a claim on Wednesday... The contractor called me the same day and wanted to come out on Thursday morning, which I had to work but I was off Friday and he gave me appt. #1. He showed up, fixed the problem. AC is cold now! Fast & Great Service.

I purchase a policy with Choice Home Warranty thinking it was one of the best company. My refrigerator broke down 70 days after the warranty has been purchased. They claim it was a preexisting condition even though I was unaware of it. First of all no one had the courtesy to call me back regarding the claim. It took the same technician who fail to come back and fix the problem as schedule. That same technician called me back, reported the company denies the claim. They assume it was a preexisting issue and offered to fix it. An estimate were provided to me over the phone. When attempted to call Choice warranty from my own phone there was a block from my phone. After 1 ring the phone hang up no matter how many times I've called from my phone. When attempted to call from another phone I was able to get through with no problem, which did confirm that someone block my phone number from calling the company.

This Company is a fraud. After going through the 30 day waiting period and paying 2 payments I was told my pool pump was not covered because it was preexisting. Because I had an issue within 4 days of the second payment. How do anyone determine when?

The service was fast and completed within 24 hrs. Serviceman pleasant and seemed competent and professional.

Service was prompt. Technician was polite and knowledgeable. Repair was made efficiently. Overall it was a great experience.

Great work!! Fast service!

Once again CHW has come to the rescue! Five Star Electric responded quickly to fix the problem. Appreciate the fine service of both CHW and Five Star Electric.

My wife and I have been very pleased with our home warranty. They are prompt and have always fixed our qualified items. I recommend their services.

Choice Home Warranty hides behind small print disclaimer to deny a claim. Last November I purchased a home warranty for my elderly parent from Choice Home Warranty (CHW). In early May my mother turned on her AC and found it was not cooling properly. On May 12, 2016, I opened a repair request with Choice Home Warranty. The automated system assigned an AC company in Houston.

The representative was professional. The tech rep. was professional and efficient. The work repair was quick.

Air Conditioning Repairs - Quality and courtesy of service.

The contractor came out to the house promptly and on time to look at my pool heater.

I have Choice Home Warranty and have had them for about 2 years and 2 months. I had to call them about my air conditioner and the repairman came out and said it had leaked all the freon out. He called Choice and they said "just fill it again." NOT to fix it or replace it, repairman explained that's the way they are and wasn't happy with their company anyway. So I was very disappointed in Choice. Still have the leak in the air. SECOND: I had to call them out on my dishwasher, the repairman was here twice, I did everything the repairman told me to do and if that didn't work to call him again. Needless to say it didn't work and I had to call him again!! He then called Choice and told them my control panel on the dishwasher was bad. I had a top of the line stainless inside dishwasher, KitchenAid, and the repairman told them it'd cost $176 to replace the control panel.

I received a call from a salesman based on a online inquiry. He provided quotes for the coverage, which were decent and less than my current warranty program. I explained that my AC unit didn't work and needed it repaired. The salesman said that I could file a claim, but would have to wait after the 30 day wait period to have the AC repaired (on a recorded line) I advised the salesman that I wanted to reach out to Sears to see if they would meet the cost. The salesman lowered the deductible even more if I signed up today, which I did.

This was our first time using this home warranty. Once we got past a lengthy wait on the phone, it was all better than expected. Memorial Day and hot - A/C went out. They contacted EAZY BREEZY Heating and Air in Tucson. This company called us back within an hour. The very next day we had a new A/C motor installed by the friendliest company we ever dealt with and at zero cost. Happy we have this.

DeWolfe's Plumbing fixed my plumbing leak immediately. They were at my home at 9:30 am, assessed the problem and fixed it.

I was very pleased with the response to my a/c unit not cooling. After my initial call my problem was fixed within 24 hrs. It was a holiday weekend and I was surprised that it was taken care of that efficiently. Thank you Choice Home Warranty.

My A/C was not cooling. I called and was assigned to a local repair company. They came yesterday and fixed the problem quickly and efficiently.

Thermostat stopped over the weekend and then late Friday night my toilet started leaking and I am a woman in a wheelchair who is paralyzed and cannot afford to risk falling and when I called this morning not expecting the way I was treated and dealt with so very quickly and the companies that did come out to do the work (Sparkles Air and Emergency Plumbing) were fantastic. I bought this warranty due to my condition and just as a matter of fact in case I needed help and Choice was there and the companies sent to me were great. Thank you all so very much.

Slight delay in finding a qualified service. Excellent service after getting part replacement approval.

I have now used Choice Home Warranty for two separate issues and have found them to be very professional. Filing a claim is as easy as a click or phone call and CHW takes it from there. Both contractors were friendly and professional and the repairs were completed promptly. I have highly recommended CHW to my friends and family.

My order was placed on Saturday, because of the memorial day weekend did not get service until Monday. After a little miscommunication, a repair person arrived and took care of my problem.

My dishwasher was not draining and the dispatched contractor said he wasn't able to repair. Choice Warranty is reimbursing me $180 towards a new dishwasher. It will not cover even half of the cost but it's better than nothing. The contractor has been enlisted for two different claims and was both times rude and very reluctant to repair. The dryer is still not working properly and the dishwasher might not have needed replacement but Choice have been kind enough to ban him from any further claim calls from me.

Excellent job. Very timely and proficient.

Excellent fast service. Put a request online and spoke to an actual contractor within the hour. Was able to get an appointment for the very next day. Technician was prompt and very knowledgeable. Overall great experience.

My experience has been absolutely worthless with what I was misled to believe in regards to home repair coverage offered. First the monthly fee and service call fees I was quoted to sign up were incorrect. We had some basic home repairs needed, and when I called it was stated that they wouldn't be covered. I went back through the materials sent to me and everything we needed completed was not covered. As a matter of fact there is more things not covered than covered by them. We used it once for our dryer and to this day it still doesn't run effectively. So much for a new replacement. The times I've called it has taken over 15 minutes to talk to a human being. Again I'm thoroughly displeased with Choice Home Warranty and would not recommend them to anyone.

I live in a condo where the water heater is below the a/c. I thought I had a problem with the water heater but when the technicians arrived (Claim #** - 4 LEAF PLUMBING who was GREAT), they discovered it was actually the a/c. CHW sent another technician and they identified the issues and helped me work through them. Appreciate the extra help very much. My contract number is **. I am buying another house in the area and will be selecting CHW for my warranty provider.

I called CHW when the motor on my swimming pool filter pump wouldn't start. The person taking my call was courteous and explained the process to me. An e-mail confirming my work request was received and I contacted the service recommended to me by CHW. The motor was repaired promptly. I paid my $60 service fee. To replace and install a new pump would have cost $1200. So I am very happy I had CHW on my side.

Service was prompt and technicians were professional and appeared competent. Repair was executed in a very timely manner.

Turns out the circuit breaker for the AC unit had been tripped. Possibly due to lightning. Tech was timely, courteous, and professional. He checked the unit to confirm the unit was operating properly.

Had trouble with garage door. Called Choice, no trouble, sent tech out. Next day, tech fixed problem in a quick and neatly manner. Very happy. Thank you.

We returned home Wednesday night to find our ac thermostat blank and no ac. I immediately called the 1-800 no. for Choice Home Warranty for the first time since I had joined back in Sept. The gentleman assured me someone would be able to contact me by 8:30 the next morning. As I was hanging up I checked my emails as he said to, and got the info to call company that would be coming out. Thursday morning at 8:30 I contacted the company and the very pleasant lady already knew I was going to call and told me she would call her tech and call me right back. That's she did and our technician arrived about 1:30 p.m. and my ac was repaired and running cool air within 45 minutes!! All for just $60. Thank you Choice Home Warranty! Quick, efficient service! Technician was knowledgeable and friendly. Great service! Great company!

First time my both garage door been fixed in one time.

Fast, friendly and efficient.

Technician fixed the washer on 2 occasions for the same problem. It broke again a couple days later and technician said he was booked solid and could not come out soon enough to fix it again. Called Choice warranty and they assigned another technician within the hour. New technician diagnosed the washer problem would be more expensive to fix than replace. Choice warranty then offered owner a full replacement of the washer. Such excellent service and excellent turnaround! Definitely worth the money invested buying the warranty. Warranty cost and service call fees are definitely one of the lowest prices, if not the lowest! Highly recommend this company! I'm a happy and very satisfied customer.

Outside unit was not coming on. Called Wednesday night and got a claim number. Had an service call lined up Thursday morning. They came early Thursday afternoon and got the unit running. We were back to a cool house by 2:00. This was a good experience all around.

Placed service call on Late Weds night. Service tech called me Thurs morning 9am and said he would be here 9am Friday. He showed up early. That works for us. He was an hvac repair guy. They do not send a pool repair tech out. He drove over 1 1/2 hrs to get to me. He tells me there must be a clog somewhere along my pool line and that he is only an hvac guy not a pool specialist. Cannot figure out what the problem is. Left with the issue unresolved and suggested I call a pool guy. Really! Why didn't Choice send out a pool repair person in the first place. Cause I don't believe that have one.

I have tried other companies for a home warranty and came back to Choice. Choice Home Warranty offers better service, better contractors and better prices than their competitors. I am staying with Choice!

Service was fast and the techs were very professional.

Choice Home Warranty is very efficient. I made a claim and got assigned to a technician, unbelievable Electrical Services LLC who came out and fixed the outlets. I have been referring people to Choice Home Warranty and will continue to. Very affordable too.

My refrigerator stopped working on a Friday night and I placed a call to Choice on Saturday morning. I received the name of a repairman and was able to get to me until Monday. Choice was very professional and prompt and the service man was excellent. The refrigerator was fixed for a nominal fee as described. This was the first time I used Choice and it was a positive experience.

Yesterday, 5/26/16, was the first time that I had to file claim. Choice treated me with respect and got on the situation right away. The company they recommended, Air Source One, serviceman, Steve, was very honest and polite. I would recommend Choice to use them all the time for air conditioning.

Service was excellent. Good experience. The initial call in was handled politely and efficiently. Contact regarding the upcoming service call was timely and accurate. I was pleased with the whole process.

Unfortunately, I've had to make two claims this year. Each time, the CHW Team was very responsive. Within 24 hrs, I was contacted by a local repair org. to schedule an inspection and begin the repair process. CHW staff have always been very easy to work with and very respectful of my needs. I am completely satisfied with CHW and will definitely renew my home warranty policy with them when due.

I'm so glad I'm a customer of Choice Warranty. I get prompt service and everyone is so friendly.

Late in the afternoon. Broken water line. Water to the home had to be shut off completely. No water = emergency situation! CHW responded quickly, and the repair guys - American Pride Plumbing LLC - were in immediate communication and came to our rescue the next day. Given all the circumstances, we could not have asked for a better response and repair!

My 20 year old washing machine stopped working. Someone came to look at it on a timely basis. When the parts were no longer available, Choice sent me a check for what they said was market value.

Choice Home Warranty was very responsive. We had an appoint with a service technician in a reasonable time frame. The technician was knowledgeable and professional. My time on hold when I had to contact them regarding a replacement washer was a little long but not unacceptable. Overall I am very satisfied with the service.

Had a refrigerator down and contacted CHW. Prompt response from CHW as well as the service technician. Resolved the issue as promised without any delay/glitch. Thank you to the technician (He was truly professional/experienced in his trade) as well as CHW.

Customer service rep was very easy to talk to and clear.

I had changed my phone number and called to change my contact info for a claim & the rep was extremely helpful with doing this as well as reset my request. I was immediately sent new information in an email for the contractor. These people were also extremely nice & went out of their way to set an appointment with us. The contractor arrived on time and quickly made the repair. I tell EVERYONE about CHW anyway, and now I boast about ConstruXX too. You all are just the best!

I bought this warranty for the first time, and so far had made 3 calls for issues. All of them were resolved on time. CHW is fair in resolving claims and has a good network of repair companies. They are easy to contact through email. In 2 of my 3 issues, they repaired the problem with the appliances. In 1 case, they sent me a check for the appliance since it couldn't be repaired.

Called in for reimbursement on ceiling fan installation. All was well. Everything went smoothly. People were friendly and worked fast. Excellent job.

This was our first time using our home warranty and I was thoroughly impressed. The first representative I spoke with was extremely pleasant and helpful. Each time I called, the reps were helpful, patient and didn't have a problem trying to get my problem resolved for me as quickly as possible. When I told them I had experienced a communication issue with the company they assigned, the rep went above and beyond to correct the problem and I really appreciated that.

Choice Home Warranty responded to my claim quickly and I had service scheduled within a day. The problem with the appliance continued and they sent service out again to fix the issue. The issue could not be resolved so Choice Home Warranty replaced the appliance.

Mercedes was very knowledgeable and helpful. She has a friendly personality and likes to help people. She was sincere and genuinely ready to help in any way she could to help her client. Thank you.

Cornerstone plumbing was sent out by Choice Home Warranty and did a great job.

Choice answered my call with a response of getting a call within 24 hrs. They gave me the name of the company that would be calling me. That company did call and scheduled the work to be done.

I've had the most pleasant and professional technicians and customer service team while dealing with Choice Home Warranty. The technicians were knowledgeable and helpful. The customer service team was quick and fair. I'm confident I will keep my warranty with Choice! They far surpass other warranty companies I've dealt with in the past and the affordable trade call fee doesn't hurt my pockets either!