Choice Home Warranty Reviews

Francis was my representative, he was clear, concise, courteous, and called me immediately after I entered my phone # online. He offered me a discount I would not have gotten online and he offered to be available as my rep on a continual basis...that is great!

The length to service claim was far too long (10 days). I had to call Choice three times. Then call to expedite approval. This was the first time requesting service for a repair. Hopefully our future relationship will work better.

The tech was great - however the follow-up from Choice itself is in need of work. I have attempted to contact at the number, email and link provided and none work. Please contact me. I am appealing the decision.

The technician was on time and corrected the problem in a very timely manner. He was polite and I was very comfortable having him in my home. I have a small dog and he was not uncomfortable working with her in the room.

The Southwest Pool technician was able to come early, and called to check with us to confirm. She extremely efficient and was able to diagnose the problem quickly while explaining to me why the heater was not working- making me feel very confident in her ability and knowledge.

We had a SS built-in Microwave to be replaced. Choice agreed to replace the unit. However, the replacement value offered was based on an similar unit, but not exact replacement. We showed a website link to the replacement unit and the case manager said that they do not offer retail replacement value. Only what they deem as similar unit, not necessarily same brand or finish or features. We were offered $249 to replace an unit that costs $399. That's 62% replacement cost. There is no appeal process with the Case Manager. This will have great impact for bigger ticket items. Let buyer beware. Despite their promise and advertisement. You're still out a big chunk of money if something breaks.

I advised the technician and Choice as of situation of my problem but you took my 75.00 and denied the claim altogether and then don't offer anything or call back or give me a diagnostic print out so I can get someone else.

Thank you for your prompt service. Wait time on the phone to file a claim was minimal and I appreciate that. This is the first claim that I have had to file since I have had you as my home warranty; I hope the kind, prompt service remains the same in the future.

The man who came was nice and let me know that to complete the job it would take approval from Choice to get the part needed. Not really fair to judge until job is complete. Can do another review after the job is done. It is Xmas and I need my oven...please do what is necessary for the tech to do his job. Thank you.

I called customer service because the technician hadn't arrived when they suppose to. The agent said they will follow up and call me back. They never called back. I would of appreciated a follow-up call to make sure a technician made it to my house.

I am very pleased with Mr. **'s professionalism. He entered my home with a mask, he was courteous. He was knowledgeable and explained the entire process. He called prior to the appointment and blessed me by showing up around 4. Thank you for the approval of the repair and the swift appointment to replace the pilot system.

I requested a repair of my dishwasher. It was not cleaning the dishes and was very noisy. Choice notified me they couldn't find a repairman to do the job. They suggested I Find a repairman and have him submit a bill for the work. What am I paying for?

Very professional and explained everything. Was very impressed with timeliness and contact. Will request them if I need help in the future. Called the morning of, and called when they were leaving the job before mine. Definitely one of the better contractors I've encountered with this warranty!

This is the 2nd time I have tried to use Choice. Both times I just wasted $85.00 as the tech. did nothing but tell me Choice does not do this sort of thing. WHAT IN THE WORLD SO YOU DO??? If you knew you do not repair or replace a broken light fixture, why did you send someone out? Was it just to get me to spend another $85.00? Your service SUCKS!! I would not recommend you to any one!!!!

Cash offer to replace a broken appliance the same day as the service was performed during the holidays & Covid-19. By far the best home warranty company I’ve have in over 15 years of home ownership. I highly recommended you this company.

Choice Home Warranty is the company every should get a policy from. Choice is reliable, professional and quick to solve problem. I would recommend this company to friends and family. I'm so thrilled my brother in law recommended it to me when he did. I love Choice home warranty.

Had heating issues. Rabbit Heating And Air came out sooner than scheduled, which was nice. Great bunch of technicians. Would use them again in a heartbeat. Being new to the area they were quick to recommend tradesmen that I will need in the future.

The technician was great, knew the dual air system as requested. He took the time to assess the situation and found a temporary fix. The warranty company denied every repair he suggested. Unfortunately, we have had two previous claims for appliances and went through the same problem with them.

He did a great job. Thanks, he called and let me know when he was on the way. Fixed the problem, and was very helpful. I will recommend his services to all my friends. Thanks for sending out the right company.

Gordon the technician arrived before scheduled window. #1Garage Door technician Gordon was knowledgeable and courteous. Gordon found and fixed the within an hour and was gone. This was my first experience with Choice Home Warranty and it appears I have made a good Choice. The process was simple and easy.

I submitted a claim. Choice could not find a technician so we had to find our own technician which then led to choice not wanting to pay for the service. Meanwhile sewage was in our basement for 3 days. Finally got it fixed. So not too happy.

I called on a Monday. The tech, Frank, was here early Tuesday. He knew what the problem was and the repair will be done on Friday. I appreciate the professionalism. It is nice to know that I can depend on Choice Home Warranty when I need them.

Homework and teach selected someone to come to my home and look at what was going on with one of my appliances. They have selected a very good company that’s local to take care of this issue, and the gentleman that came was certainly a gentleman, he was very knowledgeable, he knew exactly what needed to be done and he advise me of what needs to be taken care of. He also assured me that he would be returning as soon as the parts are available. I am very thankful that I took the leap in to Choice Home Warranty!!

I had to find my own repair person. He had the parts on his truck and because I had waited 4 days I chose to go ahead. I have spent over $500 for CHW and gotten nothing. I wish to cancel. The amount you would have owed me is $466 after I paid the $85 service call. I will tell everyone how horrible my experience has been and join any lawsuit I can find.

Harry was the sweetest, most kindest and determined gentleman. He did the best that he could and advised me how to save money in the future. I look forward to him installing the parts when they arrive to my house.

The plumbing company were on time. They completed the job in a timely manner. They were very honest about the repairs that needed to be completed. I would highly recommend the plumbing company to other people. They did a good job.

The individual I spoke with was very friendly and knew exactly what I was calling about. He took the necessary information and about two hours later I received an e-mail telling me who the responsible company would be and when an appointment had been scheduled.

The first repair company, knew the problem and did not know how to fix the issue. The second company came and diagnosed the problem and called Choice and fixed it in 15 minutes. Any company need to listen to the problem and need to go to the root cause through a process of elimination and then determine the cause and fix it.

We were very surprised the even during COVID time the repair was scheduled quickly. Pioneer Overhead door person came out on time, he was very knowledgeable, answered our questions, went to work and repaired the problem. We were very pleased with the respond time.

I was very pleased with the service from start to finish. About the only thing that I believe Choice needs to work on is that message about giving you a call back if you hang up. I waited 3 hours and did not get a call back, so clearly this internal procedure is not working. Once I got in touch with a representative it was nothing but smooth sailing. Granted since the circuit board went out prior to the weekend, it required waiting until Monday to get the part. But, I would give Choice 5 stars for everything except their return call policy.

Very disappointed with salesperson lying about the contract. When I looked the contract it was not same as what is promised. Planning to cancel the contract. Why the sales team needs to make false statements to get the customer.

I was in the market for a replacement home warranty. I was not satisfied with my current vendor. The Choice representative (Tracie) was very professional, courteous and took her time explaining options. They have a fabulous plan for veterans, and have a pricing to match. You will be pleased with this choice.

Worst company to deal with. I was told through sales when I got the policy certain things were covered and I’m a very dissatisfied consumer. All lies and this company just sucks. I will bad mouth this company as much as I can and tell everyone to stay away. I hope Choice Home goes out of business.

I filed a claim for a badly leaking faucet and a plumber was assigned by the next day. He came out the same day and fixed my faucet quickly and efficiently. He was punctual, friendly and courteous. I would highly recommend this plumber from Bauer Plumbing.

Will not renew my policy. Third time claim was denied. l never had a reason to believe it would be denied. l had just talked my son into joining but have since told him no way, every time you come up with some dumb reason.

Representative was easy to talk with, very attentive, listened to everything that was said. Great customer service, and professional. I like how he repeated everything to make certain that what was stated was in the system properly. I like how he sent the request to my email address because at the time I was driving and I couldn't write down the confirmation number.

What is offered is the bottom of the line dishwashers. Our dishwasher was a top of the line. The money offered doesn't cover installation of delivery. If the machine could have been repaired the cost would have been more. This policy is not what I expected and I will tell people my experience which is not good.

I had been contacted several times by other companies, but when the knowledgable man explained the great value of the contract I was purchasing, I knew deep in my heart that this is the protection I wanted for my house and family. I cannot thank you enough for taking the time to explain my coverage to me and for helping me to make up my mind. I would recommend you people to anyone!!! Sincerely, Frederick

I’ve only had two past work orders with Choice; for my freezer and my oven. My last order was for my oven and I was very pleased with the service. The service man was here the day after I requested service and they did a great job. I currently have a work order out for my toilet, but that hasn’t been handled yet so can’t comment on that. So far I’ve been very happy with Choice.

There were things to be worked out with Tech and CHW. These things were worked out with the assistance of your appeals representative. This was Lydia and she was very knowledgeable and pleasant to work with...always following up with me and a big help in working with our problem. We are still waiting on parts this due to factory delays and not CHW.

I talked with Nathan about a home warranty. He was very pleasant and helpful and he was able to offer me a great deal for a 3 year warranty. I’m very happy about this. It cost me less per year with the same coverage.

I was pleased with the technician for the plumbing repair that I needed. The toilet is working fine now. The water does not continue to run. The technician was very efficient. I would recommend him to others. I am happy with the quick response for my request.

The service by the technician was good. The dispatcher was nice also. I am hope to used the same technician in the future. I will be be using the Choice on my main house. I am going to recommend choice warranty to family members and friends. Thanks.

Bruce **, Account Representative did a great and thorough job enrolling me, determining best options, plan/discounts and payment methods. It was very easy - and took a lot of stress off of me -- and I would have joined the 3.5 year VIP plan due to budget at this time - I appreciated that he provided all those details w/ patiently and professionally.

KLB Appliance Services was assigned to take care of my claim and called me the night before the service appointment to verify the time and to narrow down the time from the 4 hour window to just 2 hours and give me the name of the technician I should expect to see. Very considerate. The tech arrived on time listened to the description of the problem and began his work. Within a short time he had found the exact cause and informed me what parts were needed and what the next steps would be. Extremely efficient, courteous, and knowledgeable. People I would absolutely call on again with further appliance problems.

I was satisfied with the service received by Bennett and Sons A/C, however I'm very dissatisfied with the claim being denied for any of the items listed that needs to be repaired/replaced by CHW. My claim was denied due to what you determine to be "abnormal wear and tear and/or abnormal operating conditions or catastrophic events," however, since you were not at my home to determine the condition of the equipment, I do not think you qualify to make that determination. What makes you think that my ac/heating unit has endured a catastrophic event to even make this assumption?

Just joined. The representative was very helpful and curious. Don't have an opinion on their service yet but I have not heard anything bad. I will submit another review when I have used their service. Their prices, after researching have been the lowest with the most coverage.

The funds to replace a 36” wide 6 burner stove was a joke. I have 3 houses with you and will not renew. Also have 4 other people wanting a home warranty and will not recommend you. Also the rep who handled this call with me missed the first call- meaning they/you did not call and reschedule. I had to call and get it started again. The rep who dealt with me was RUDE. Listen to the recording. Now the service tech was great who came to house was great. When I signed with you the rep told me you would replace what was needed. What a joke. You want me to replace a 36 stove with a 30, because 600$ will only buy a 30 stove. So I will have to replace countertops and marble or put in $1200 to buy the cheapest 36” stove I can find. So thanks for nothing.

We came to an agreement. It just took too long. Then it takes too long to get the buyout money. It will be 2 months total. Before I get my money so I can get a new fridge. That's unacceptable. How can a family go that long without a refrigerator.

The technician who finally came out, after I called and requested my claim be reassigned was great. Ft Worth Rescue and Restore Plumbing was very efficient and professional. The technician originally assigned, AAA Services, was terrible. They stood us up on 3 appointments. Overall it was a very poor experience.

I have called customer service multiple times in the one week of service due to disappointment in doorbell camera, price and unit display. Once they have your money, they don’t seem to care about the customer. The cold call salesman was very good and congenial.

The technicians sent to evaluate the leak I thought I had were both great. They identified the problem and everything was repaired very quickly. The technicians were both professional and polite. I highly recommend these two individuals to work on anyone's plumbing problems.

My experience today was a good one. Although it took 1 week for a technician to schedule an appointment. I’m satisfied with the outcome. If there’s anything I would change about the experience, would be for Choice to have allowed me to get my own electrician, instead of having to wait 8 days.

Billy ** with All Star Comfort Solutions out of Conroe was on time at the house and did a great job checking out the AC unit inside and outside the house. He was very professional in his appearance and work ethics. Would highly recommend him to anyone!

Door to soap dispenser not opening and control strip to choose how to run dishwasher only partially working. Technician listened, looked and told me what he'd report to Choice. I'd like him to return with Choice's decision to replace parts.

Repair person was very professional. Arrived within time designated. Explained the problem. Announced he would return once he had the necessary parts to complete the job. Would recommend him as a competent person to due the repairs necessary. Feel confident that he will return in a timely fashion to complete the job.

You could not find anyone to come out when I needed it most so I found someone in fact 2 different ones and both said they will not work with your company so now I have to buy my own furnace even though I have a warranty. I can't get it to work. Thanks a lot Choice Home Warranty for nothing.

I put a request online Sunday night for an issue with my garbage disposal backing up and leaking. By the time I woke up on Monday morning, I had an email a technician had been assigned between 11 am - 3 pm. They were here by 12:45 and problem was fixed. Very professional.

I'm not happy with the fact that it will be a week before my issue will be taken care of. It seems to me that a garage door that is partially off its track would warrant an immediate response. This is a safety and home security issue that I would like a quicker appointment.

I’ve had Choice out here before for washer and dryer issues and they didn’t disappoint so I’m sure it will be the same today with my plumbing issues with my toilet! Thank you! The technicians are always so friendly and so helpful and get the job done!

Thus far Zach ** (Appliance Repair King) has been very attentive to the problem with the refrigerator. Final repair should occur by Friday of this week so we'll see if what he's diagnosed fixes all the problems. We started with 1 problem and have since experienced almost a complete failure of the refrigerator. Hopefully the parts we are waiting for will be installed when promised.

I was quite Happy with the interview and was very Happy with the price and offers. However once I told the salesman I could not afford the 6 year plan at this time he kept trying to push it and should have stopped after the first time I told him I could not afford it until after the first of the year.

The technician was punctual and knowledgeable about fixing the problem. He was quick and professional in every aspect. I would definitely recommend this company to anyone looking to have plumbing work completed. Thank you so much for your help during the pandemic and keeping the homes of your customers running smoothly.

Repair to appliance approved and service technician ordered and replaced parts in professional manner. My claim was processed quickly and good communication with employees representing this warranty company. Buying this warranty insurance was a wise choice for me. Another friend referred this company after an unsatisfactory experience with another company.

Really enjoyed our conversation with him. Helpful and informative! Feel like all our questions were answered in a fun likable non pushy way. Signed up for the 3-year plan. He seems to be a keeper we have an extent his extension number if we have any more questions. Really really pleased. Thank you! Brian and Annie **.

Arrived on time. Completed the job in a timely and professional manner. Second time I have requested this company because they are so good... Adams Electric. I have purchased a new light to be installed on my garage and will make an appointment for this company to install it.

The heat wasn't working, then it did when it ran for a day. The technician came 15 minutes early, listened to me and purged the air out of the hot water pipes. He gave me advice on better maintenance of the heating system. I would recommend the service company and CHW for selecting them to come out.

Friday evening my oil fired boiler stopped working. I called the 888 number and filed a claim. By mid-morning Saturday they were unable to locate a contractor, I found my own and they are only partially reimbursing me. They are trying to say not all parts are covered. Some are not but some should be.

I appreciate the company that was sent out to my home to repair my heating system. He fixed within a hr or 2, and was gone. I have heat and I Thank God!!!! I pray that my heat won't go out anyway soon because it has start to turn cold and nobody deserves to suffer from not having heat!!

They always gets a repair company out ASAP to fix the issue. They provide great customer service, support and follow up. I don’t even shop other companies, as I’m very satisfied. The companies/technicians they send to my home are courteous and knowledgeable.

Excessive noise from unit when it operates, temperatures are good. Only problem is noise is excessive when the unit is operating. Service company notified and appointment set for service within 24 hours. No other detail are defined at present until service tech can visit and review the functions.

Very good customer service and so helpful, quick with a few question ask and set up schedule service to the local contractor. This is my second call for service of the appliances of my house. The first time was central air unit. I am so happy with the quick problem solved.

Most recent plumbing experience went very well. Contractor professional and efficient. Got job done and gave hints on how to prevent similar problem in the future. Would recommend Osp Plumbing and Rooter to other customers. Another recent experience with Choice had you refusing claim after contractor came, when had enough info prior to tell me both covered and saved fee.

Repairman came, checked the machine and made his diagnosis. He reported back to the company and they determined the best outcome. I am pleased with their determination. Now I can go get a washing machine and get it installed. This machine would cost too much too.

He was quick friendly and did a good job. Got my microwave fixed in about 15 minutes. Gave me good advice on another problem I was having with my fridge and he was very kind. He cleaned up and petted my dogs. I would definitely have him back again.

Leaking water from under the sink. Your plumber only fixed one leak. I have another leak in the same sink - my garbage disposal. He will be returning again to repair leak from the faucet area. I need to know why he didn’t repair the leak in the in the Insinkerator when he was doing the first part of the job.

The technician was very pleasant and knowledgeable, However how I wish the repairs were done sooner. Maybe the company should initiate a process/guidelines wherein there is an option for an emergency repairs. There should be more technicians in the field to respond in immediate repairs since majority of the repairs are considered essential if not urgent.

Very professional and efficient work from start to finish. Very prompt in getting me an answer and scheduling a visit. The weather was very bad and our tech still came out to the rescue. I feel very cared for and valued. Thank you so much for a positive experience.

Our service technician was on time, polite and efficient. He diagnosed our problem and had us taken care of in a timely manner. I have already recommended your company to co-workers. We plan on continuing our plan with Choice Home Warranty.

Sheri ** and the CHW team are always extremely helpful! Even during this pandemic, and the weekend, our claim was processed and taken care of ASAP. The communication and updates are so helpful and appreciated. We are appreciative and happy customers. Thank you!

Monday; December 14, 2020. I don't understand how CHW can say that we abused our dryer. WHERE DID THAT INFORMATION COME FROM? This Maytag dryer is several years old, and it serves the six people here in our family. My wife and I are raising grandchildren. We have guardianship. Yes, of course this dryer will have some wear after serving six individuals for a good number of years. I think a judge would agree with me. Once again, I want to know who told you that big lie.

I called to report claim and was told to leave a message and would get a call back. Waited 6 + hrs and no call so made report online. Rec'd a claim # and that a tech would be assigned. This was a Mon. No call by Fri so called again. On Mon a tech came over. Called in and no call back until Tues. Claim was denied. Understand the denial but not happy with amount of time to get something done. Hope for better service next time.

Called choice and was able to easily book an appointment with a lovely professional real person! I had a service called booked in less than a week of my request and Bob from Applix is a true professional. He took the time to really identify the issue with our microwave whereas most technicians would say “well you only get about X years, so time to replace...” he never quit and resolved the issue. Choice is making home repairs so simple and pleasant. I can’t believe I waited this long. Thank you!

The service agent was great. Very knowledgeable what I was looking for a by way of submitting my claim. Stayed professional. I'm willing to assist in any way possible. Great job by this agent. I will recommend Choice warranty to my family and friends.

Technician determined refrigerator had a defective control panel. Claim was rejected. The control panel controls the entire refrigerator, not just the ice dispenser. Left a voice message and email for CHW claim specialist. Have not received a response. Set up a call, but it’s 2 weeks away

James was kind, courteous and helpful with my concerns. He was very knowledgeable of my policy and contract. I will definitely recommend your company as I already have. Thank you again for your assistance with my hot water heater. It is greatly appreciated.

I received a voice mail confirmation of my claim and an appt. within 2 hours of filing my claim. The person I filed the clailm with on the phone was professional and polite. My appt. was for the following day. The contractor was on time and excellent. I am happy with the outcome.

Repairman was prompt and was knowledgeable. I need to make sure the repair is complete once I get Affresh dishwasher cleaner as the issue is not resolved but is better. There was a problem with one of the appointments which I was told there was an error on Sears' end.

This was our first time to put in a service request. Requesting the work online was simple and fast. Choice sent a technician on site over the weekend. He was courteous, prompt and resolved the issue quickly. Very pleased with the outcome and fast service.

Choice called a reliable plumber for our area who as prompt as possibly handled the problem and save our out of control water bill. Thank you! Ours sincerest thank. My wife and I we glad of friendly service and understanding concern for our issue.

I don't agree with your decision. This leak happened and was not aware of shoddy work not my fault. It is part of house the heating and hot water system. It happened later way after installation. The tech seemed to know what he was doing but if he does not want to do the work send somebody else.

Updated on 12/22/2020: Was the third technician to come for the problem. Did a good careful job of diagnosing the issue. Had to order parts. Hopefully this will solve the problem. It will take about two weeks due to the holiday. We wish there were fewer computers.

I have been very pleased with the very fast turn around. Got customer service on the line very quickly. Very knowledgeable agent was done with that part in less than 8min. I had an appointment with my company within an hour. I did not have to worry. They would get me in the very next day. I am very satisfied.

They did a great job, they came on time was very friendly. Replace the motor in the garage door. Told me that I need to keep the rails oiled and that everything looks good. And that I should at least every three months.

The person who answered my call was very courteous and helpful. I appreciate him giving me all of the options available for a home warranty timeline but not being too pushy with them. I believe his name was Tim. Very friendly person.

If you live in a rural area, not a good 'choice'. They (Choice) most of the time 'can't find a technician in a timely manner' for your issue. They make appointments that is not communicated to the people actually coming to your house! So you end up wasting entire days waiting for service providers that aren't coming. They offer to 'reimburse' if a technician can't be found but never tell you that it'll only be for small fraction of what it'll cost you. So in short, can't speak for urban customer, but as a rural one am very dissatisfied with their ability to help me but continues to want full payment on plan they can't often deliver on.

My heater motor died. Johnnie from Johnnie’s Heating and Air came to diagnose the problem and had it fixed in a few days as soon as the part came in. Johnnie was efficient, professional, and friendly. He wore a mask and abided by health and safety guidelines, which made me feel comfortable about having a technician in my house during COVID times.

I guess it's not covered in my contract. My house is older. HOW would I know what's behind the wall but I think I at least should have been refunded my 65 dollars and I'm not happy at all because I trying now to find this damn contract to see what else isn't covers that I think is.

From Bruce **, Policy # **, Claim # **. My wife and I would like to inform you that we are extremely, EXTREMELY happy with service provided by your plumbing contractor Boston Bob (Jacksonville, FL). The plumber was very professional, knowledgeable, courteous. He arrived at the designated time and made all the necessary repairs in very timely manner. We are very happy with his work and with overall service provided by Choice.

Jordon ** was very helpful in helping us decide which co. to get our home warranty through. He helped us figure what we needed, and adjusted the price to help fit our budget. We would recommend him as an agent to others and the company... We hope when we need repair, if ever, that the technicians are quick to respond, know what they're doing, and can fix the problem quickly. We have had other companies in the past that failed the test.

I am very happy with my experience. It just took the customer service representative a long time to call me back with my appointment cause you all contracted it out. But overall completely satisfied with the service and the price. I would definitely recommend you all to my friends.

My toilet was running. I replaced the fill valve but didn't resolve the issue. The flapper assembly needed to be replaced. Also the water supply turn off needed to be replaced. The technician did a good job. Initially he was just going to replace the flapper, which I questioned due to only one side having the hook up for the flapper. A plastic piece had broken off. The technician agreed and disassembled the tank and replaced the assembly. He had me check his work. Which I was satisfied with.

The last company I used I cancelled cause I didn’t even get an email or call on whether my claim was received or not. So then I saw Choice and gave them a shot first they were willing to match my old rate, second I sent a claim in on my sink and got a email response the same day (impressive), and third service was on time, efficient, and outstanding. Please Choice keep up the good work, it’s hard to find good customer service at this time!

Leavitt Appliance Repair came out and in less than 1/2 hour had my fridge fixed to my satisfaction. Keith was knowledgeable and able to fix what the last technician didn't. He was very nice and I'd call him again. Thanks.

Nick did a great job. He was prompt with the time. He said He would be at the house. He explained everything that was wrong with our unit and was able to order and replace within 1 day. I was confident with his experience and professionalism. Thank you Nick. Lyn

Service tech came to house. Said water heater out. Wanted me to pay 700 for it then found a hot water leak and they denied the claim. l asked why they said not covered even though they advertised it was covered.

Choice home warranty called (at 9:19) and said that the appointment was from 8:30-11:00. Simply plumbing called at 11:33 and said that they never set that appointment but could see if a technician could come out same day. They called back at 12:19 and said they would have someone out within the hour. The technician did not arrive until 1:55. He did a great job and was in and out. I’m very pleased with the technical, but the communication between Choice Home Warranty and Simply plumbing could use some work. Also, if you say within the hour but it is going to be longer than that, just say it will be within the next 2 hours. It’s easier to plan around that way.

Garrett of Five Star Electric was very professional and proficient. Took care of my problem first trip and was respectful of my home when entering and leaving. Choice Warranty was very helpful and my claim was settled within a quick timeframe.

The gentleman was very knowledgeable. He found the problem quickly and made the repair. The phone service was a little hard to understand. I had to call in twice. The repairman was great. I would recommend him to anyone.

On upon receipt the guy was respectful when he arrived and he looked at the tub. Went downstairs looking at the pipes and started working on the trying release the blockage. He worked as much as he could and didn’t find a top but notice the pipes was rusted. Made a report. Came back back and did the repairs. Everything thing is fine!

It took several days for someone to come to my home, and I'm still taking cold showers, while waiting for you all to get the parts and fix it. The parts should be readily available so I don't understand what's taking so long!

Leak in showerhead. Needs a new part which had to be ordered. Knowledgeable and very well mannered. Toilet handle was stuck and was repaired within a few minutes. Cleaned up any debris left behind and explained in detail the problem.

Problem was solved quickly and the Technician was very professional. I'm glad I chose you for my home appliances needs. Home Choice is the best. I have contacted home choice on 3 different occasions and in all cases these problems were solved. Will recommend them any day.

Choice is very attentive and works fast to solve customer problems. I recommend anyone who is a homeowner and looking to get maintenance issues solved, to choose choice warranty. The technician was courteous and professional. Thanks again for your service.

You had a technician set to come FIVE days away when we had NO heat! Then you set it for the next day making us exist with no heat overnight despite our medical issues. Would not allow us get our own tech and get reimbursed. Will never renew this warranty again!

The plumber sent to help us was very good and did a great job and came across day earlier because we needed help ASAP. He arrived on time and I am thankful that Choice sent us reliable help. I am very satisfied with the plumbing company and with Choice Home Warranty.

I got a break on payments and deductible!! That's a plus for me, had another plan with an unnamed Com. I had my refrigerator go up, called the Com. It took till Nov13th, when my 1st call was Sept 8!!!!

When the first person contacted me he was very helpful but I didn't appreciate the strong arm tactics. "If you get if today I can guarantee this price." I printed out the agreement between Choice and myself. I received a call from someone at the number that is my secondary number. I returned the call and it went straight to voicemail and I didn't get a return call. Now I get an email from Kayleigh ** and when I return her call it goes straight to voicemail. When I push the start button I get hung up on. Tried this twice, same results. The email says if I do not respond then the offer will not be guaranteed. When I read what she has sent me it does not include the things I asked for and that the original caller said would be covered. I am beginning to get a bad feeling about this company and maybe it is no better than First American.

Request for replacement denied under the argument that the heater was incorrectly installed. How could I be able to verify if the heater was correctly installed. I relied on the statements of the plumber who indicated to be a licensed plumber. Please reconsider your decision.

Submitted claim for bad ballast in garage light & broken lens in another light. Paid $65 for sent electrician. Disallowed repair because fixtures are not covered. Why sent electrician and have me pay $65 if repair is not covered? My total out-of-pocket was $198.17. If I knew the repair was not covered, my brother-in-law could have fixed it for just the parts, $50, when he came for Christmas.

For being new to Home Choice Warranty, I found them to be speedy and helpful. The repair company was accommodating and the technician knowledgeable... He was quick at finding and repairing the problem. Although not life threatening living without a Microwave, wish the timeline for repair was shorter, but again wasn't a dier Emergency to get repaired.

Technician was polite, explained the situation and fixed the problem. Absolutely everything was great except he didn't have a mask. I'm elderly, in bad health and wear masks to protect me from the virus. I can't see my family but a total stranger can come into my home without a mask. It's disrespectful.

I have been a Choice Customer for 2 years and they have been very helpful when I have needed them most. I highly recommend this service for single parents or people who are not handyman at all. It's for a worry-free lifestyle.

Disposal was replaced. Very happy with Kent at Metro Heating and AC. Came on a timely manner. Was very knowledgeable and cleaned the area when finished working. Very happy with Choice Home Warranty and the vendor that was chosen to do the work.

The technician that came to my house was extremely friendly and professional. He found that the motherboard in my microwave was fried. CHW reimbursed me for a replacement unit. I was able to find a very similar unit at Lowe's and swap it out myself with no problem at all.

Steve came after first call was interrupted by Covid19 issues with first serviceperson. Steve was courteous and accomplished the job with me also putting Locktite medium compound to threads so this never reoccurs again.

The CSR was excellent. Very knowledgeable and concern that what he was offering was satisfying my needs. He worked hard to offer me a better price than what I was paying with the previous company. The service was very professional and courteous.

Greg was very helpful. He sold me my first warranty last year and helped me choose a second warranty today for our second home. The coverage seems adequate and hopefully, I will not need to use it but glad to have it just in case.

Jason was great to work with. He took his time to understand our needs and got us a better rate since we are previous customers. We look forward to working with Choice Home Warranty and Jason for our future needs.

Repair service tech was very thorough and friendly. However, Choice Home Warranty claim rep was too quick to tell me that the claim was not covered because it was deemed to be maintenance instead of repair. The rep should have read the detailed description of the problem before telling me "it's not covered!" I guess they're paid extra to reject claims.

Underpayment reimbursement or replacement value for an appliance. Horrible phone reps. You need to use American workers in the US. You need to focus on your phone center and their communication and listening skills. You seem not to listen to your customer.

Technician knew what he was doing. Learned a few things myself. Thanks for sending such a knowledgeable person. It was appreciated. He was medically conscious by always wearing a mask. Was mindful of not being messy. He introduced the name of his company & said he's representing Hwc.

Plumber was scheduled 7 - 11 AM... showed at 3:30 PM. We lose 8 hours of valuable time. Plumber stated your seat needs replacement... didn't offer replacement seat, timing, status. We could have waited for a seat, however he agreed to install the seat that we had purchased. $45 service fee OK, however seat purchased cost $40.00. Not necessarily a win-win situation for this contract holder. JVP

Martin was my technician and he was very professional and very knowledgeable. Yes I would have him back at my house. He was up-and-down on the ladder and always trying to let me know what was going on. I also had never heard of Degree AC so I looked them up and they had a five star rating, well that’s good enough for me.

Replaced the Thermostat and check the furnace out. The furnace is running better. My home is warmer. The tech. Was on time and professional. For now anything seems to be already. Thank you. Thank you!

Carlos is a lovely young man and is an excellent representative for your company and the company he works for. Little work needed to be done but that was not his fault. Clearly the company you work with is on target.

Was on time and took care of it within limited time. Heat still working... Love it. Told me what was wrong and went right to work. Set my thermostat and told me, taught me how and the difference between setting it when I leave to when I come home to when I sleep as far as the bill amount.

I waited almost 2 weeks to get a repair person here. I’ve been without a microwave now for almost 3 weeks. Microwave not repairable. Repairman nice and honest. My microwave cost almost 600.00. I was offered 191.00. I debated that with a contact person from Choice Warranty. She was very understanding and explained why amount was offered.

After having another technician failing three appointments, the warranty company reassigned my request to another contractor. The new company provided a next day appointment, and they were diligent, the technician arrived at on time. Stephen was very professional, and took care of everything. I highly recommend Heatwave Solutions Air Conditioning & Heating LLC.

Two men from Superiors were professional and knowledgeable. They were very helpful and fixed my fridge promptly. They found another problem I had and brought it to my attention and gave me advice. I will recommend your company. Thank you!

Placed claim early morning 12/09/20. Received call with appt 12/11/20 within 2 hours. Contacted Mr Smith Plumbing and explained my dilemma. He had a technician here within 30 minutes. My problem was resolved by 12:30pm 12/09/20. The technician was very professional.

Ran out of hot water when 2 people are showering at the same time. After that we got cold water. Solution to my problem was to turn the temperature up. Not happy with paying the service fee when I didn't think they did enough work to earn the fee.

We will give a positive review when & only when you honor our paid membership & guarantee stated under Choice Warranty's advertised guarantee for the home. This requires your fully paid replacement by your licensed technician/contractor. Honor your name & fix the problem. A happy customer spreading a good word will do more for the company than all the costly advertising you can do.

They answered, took my claim and hours later my appt was scheduled for the next day. My concerns were handled promptly and Date for service quickly. Great customer service. Easy to submit claim. Great experience. Everything went easy to file a claim.

I have never ever press so hard and he automatically deducted from my account and I called him. He did not call me back. I am very unhappy dissatisfied that I would want a phone call from somebody. I am I am very disappointed.

I have given Choice Home Warranty 3 chances to live up to their promise and they failed on all 3 occasions. I should have cancelled my policy after the first time, but since I believe in second chances, I didn't do it. However, as of today, I will be cancelling and suggesting that anybody else I recommended them to, to do the same. They use sub-par contractors who lie and are irresponsible. If there is ever a class action lawsuit filed against them, I will be one of the first to sign on.

Failed to give approval to fix sump pump based on the fact the Plumber reported the the sump pump was located outside of my home. The guidelines says there can be exception if the sump is located in garage. I contention is that the sump pump is in cove attached to the basement of my home by design when I bought it in 1981. It is covered on three sides as can be seen in the attachment. As a three year customer, resolution team should grant me an exception based on the principle by which it is granted to a garage location.

My appeal is still being drafted and should be submitted to y'all in the next couple of days. Your brochures and other advertising all state that age of systems is not a factor so long as they have been maintained in operating condition.

Technician was very very professional and thorough. Outstanding service and results. He explained what he found and showed pictures of what was done and recommended how the problem could be corrected by customer to eliminate the problem from happening again. He checked the other drains for problems.

The tech was GREAT. EASY TO COMMUNICATE WITH. ON TIME. CLEAR ABOUT WHAT THE PROBLEMS WERE. My coverage, however, was VERY DISAPPOINTING!!! I understand that holding tanks are not covered, but that was not the only issue that caused that system's failure. There should have been a partial coverage. Furthermore, the appeal process takes far too long!!! When you do not have hot water in your house, you cannot be expected to wait almost two weeks to discuss an appeal!!! Because of this I will tell ANYONE AND EVERYONE in my VAST social network NOT to consider coverage by your company.