Choice Home Warranty Reviews

The service rep "Chris" did a good electrical job in replacing the fan as an electrician. The fan replacement was properly done, the fan works very well and he did a good job and in good time. I would however make the suggestion that the customer have a choice in the fan style. The rep that I spoke with was very courteous and helpful in both conversations I had with her. We appreciate having the warranty. Thank you!

We received quick and excellent service. I highly recommend Choice Home Warranty to anyone.

Response time was terrific. Problem was quickly diagnosed and replacement was installed next business day. Same brand was used in replacement.

The claim was handled very quickly and it was done to my satisfaction. I plan a renewal soon.

I purchased a 6 year policy about a year ago, and since I had never owned this type of insurance before I was somewhat apprehensive. The reason that I purchased the policy is that I had earlier been diagnosed with stage four cancer, and I was looking for ways to make life easier for my wife if I was no longer around. I used the policy for the first time recently because of some plumbing problems and I could not have been more pleased. The problem was handled quickly and professionally.

I was sold a Choice Home Warranty and told that I needed to sign up right away to take advantage of their special offer. I told them that I was building a new home and was interested in the warranty for the future home and probably wouldn't need one for 6-8 months. I was told they would activate it upon my request but that I had to agree in order to "lock in" the special. Long story short, they billed me and started covering a home that didn't even exist. Every time I tried to resolve this matter, I was placed on infinity hold and no one would refund my money. How can a company insure a home that never existed and when brought to their attention, wouldn't be willing to immediately make it right? BUYER BEWARE!!!

Passion Pro Electrical responded very quickly. The electrician called prior to coming and gave me and ETA. He was on time, very thorough and very professional. I would definitely recommend him and Choice to anyone.

My A/C went out over the weekend while we were having 100 degree weather. CHW sent me a technician over the weekend. While the first company that responded did a very poor job and never fixed the issue, CHW stood by their service and sent me a 2nd Tech from a different company. The 2nd gentleman was absolutely amazing, he found the problem that the first tech did that only 1/2 fixed my problem. A/C is now running smoothly and seems to be colder than ever. The 2nd Tech even called a couple of days later to check to see how things were running and everything was good. Absolutely amazing. Thank you CHW for your excellent customer service.

We had been using another home warranty company for over two years. We took a gamble and switched to Choice Home. The monthly fee was less, the claim deductible was less, and the contractors have been showing up much quicker. There were times we had to wait for almost a week and then several other days for parts to come in. We have been very pleased with Choice Home Warranty and highly recommend it to our friends. It gives you a peace of mind knowing that many repairs are fix at a much lower cost.

AC froze up, so I put in an online incident to the Choice website at midnight. By 9 am I had a call telling me to contact a particular vendor. They made it out by 6pm the same day, assessed the situation and repaired accordingly.

I was very pleased with the speed in which our air conditioning units were repaired.

I asked for a quote to be done on different warranties so that we would be choosing the best one for our home. A guy called me, instantly said I was making the wrong choice for going somewhere else. When I provided the reasons why were choosing another place, he was sharp and very rude. He then just hung up on me. Just shows me when our warranty is up I won't be choosing Home Warranty.

Loved the way I was kept informed right from the moment I called Choice. The technicians who came to the house executed the needed work quickly and efficiently also. Good job.

Choice Home Warranty covers all my appliances. The first time I called for service, after paying my $45.00 co-pay and having met with the repairman, I was informed that they would not cover the repair. I was very upset and had a lengthy discussion about my coverage plan. I was very pleasantly surprised when they came through with the replacement value of my washer. I have dealt with other service companies and expected the worse. It is a breath of fresh air to be able to deal with a place that will honor their contract. I have purchased an expensive contract tied in for three years but as of now. I am happy with the outcome and service. I hope that I don't have to use them again but at least I know they will be there for me.

Mr. Appliance was my service provider. My appt was set and repairman was excellent. He greeted me with a smile, tools, and protective door mat and show covers ready. He completed the repair in reasonable time considering he was on hold with Choice for at least 30 min to get an authorization for the parts and repair. Waiting in a hot garage with no A/C takes patience. Our heat waves here are unbearable. He was very polite and once he got the authorization he was done quickly. I was happy and recommend Choice Home Warranty to all my family and friends.

If you're planning to have a home warranty policy be very careful and shop around. I choose Choice Home Warranty company and that was nothing but a huge disappointment. This company just taking your money. Sending you never heard professionals with unmarked car, and later I find out everybody has a horrible customer report online. Finally a company declared my AC compressor has to be changed. My unit was always well maintained, but of course they denied the coverage due to the lack of maintenance. I am assume all the positive feedback from customer are fake. Do not hire this company. If you're calling them about your claim take 30-40 minutes to get through to them. After you talk to them they most of the time will decline your claim and when you canceling them they will charge a cancellation fee for each months you still have the coverage with them. I made a big mistake because I didn't search deep enough into their history.

I had call for service. It was great experience. Best customer service ever I had. That person who was helping me over the phone - she was so great. I got my service confirmation right away. The service man before call me I had been figure out myself. I will definitely refer my friend.

Air condition repair service was prompt and got us up and running pretty quickly.

The New Jersey State Attorney has already found this company guilty for refusing to pay their claims and have continued to investigate them because after being penalized, they have continued to commit fraud on their clients. They told me to have my contractor call when he was about to complete AC repairs. He called and was told to proceed with repairs and then they refused to honor it because he did not get an authorization code. Even after they admit that he called them.

I had an issue with a toilet that was running constantly. I filed a claim online and was notified within minutes of the service company that would be coming out. Called that company and got an appointment the next day. They came out and fixed it quickly and professionally.

I had Choice Home Warranty for three of my rental homes. I had one claim filed for the repair of my ice maker in one home, for which I had insurance. 7 months later, after over a dozen phone calls and several repair service technicians passed the buck, still not fixed. Each time I called I got someone new and have to repeat the issue. They even made me pay the $40 service call fee twice for the same. No one takes ownership of the issue and it has been a terrible and unreliable service experience. Would not recommend using them ever again. Buyer beware... The promises they make are promises they will not keep.

112 degrees now and they came promptly! Very efficient ordering part and replacing it! Also polite and informative technician.

I have used several home warranty companies and this was the first time I used my new Choice policy. They were extremely responsive and helpful. Very satisfied.

Homeland Mechanical was assigned to my claim.The technician called 30 mins. prior to arrival and arrived within the time scheduled. He thoroughly analyzed the problem and had my AC cooling again within an hour. He was very knowledgeable, courteous and professional.

Choice Home Warranty is very professional, offer great customer service, partner with only the best contractors. Every request for service that I initiate has been pleasant and a great experience. They will seek the best in the business to rectify or fix your appliance. If a contractor fails to give you excellent service, they will eventually send you the right person. Just this past Friday, 7/22/16, I had an excellent repair person who came out all the way from Ocala to fix my plumbing issues. His name was Randy. Complete Plumbing Restoration - Randy was prompt, professional, personable and most importantly he was knowledgeable about his plumbing profession. He was awesome. Overall, I have been with Choice and is very pleased with the service. I will definitely renew.

I was able to get service on my GDO the same day I called in about the problem. I was pleasantly surprised to learn that the Choice Home Warranty included a free service call on my GDO, so I was able to get my repair at no out of pocket costs. I love the security of knowing that whatever happens, I can call Choice and get the help I need. I definitely recommend Choice for a home warranty.

Problem was ejector pump not working properly and it was connected to washer. Ejector pump was not included in contract yet they helped me little with the cost toward repair. That was very nice of them.

The technician fixed our air handler and did a good job.

Dryer stopped working on a Fri. Called Choice, received info for repair man on Sat. Set up appt for Mon. Repair man arrived on schedule, identified problem, called for authorization, fixed dryer. First time I used this service and am very pleased, especially since it happened over a weekend.

Washing Machine - Everything was quick. Called on Wednesday and was fixed by Friday morning.

Prompt service. First experience with the warranty and very pleased.

They have been taking my money for a year now as a customer. The two times I called them for repairs the AC guys made a temporary jerry-rigged repair, and I was told they would come back to finish their work. Never got a callback or email about them coming back out and my AC is still broken because they said the part was not covered on the second call but took my money on both calls. The AC broke after the first repair was not completed and now they will not cover the part it broke because the first part was not repaired very professional.

Horrible customer service. They are eager and quick to get you to sign up and take your money and want you in a contract. But when you have ANY issues, they do EVERYTHING that they can to get out of paying and or assist you in ANY way. I had an electrical issue... called and requested assistance. 3 weeks and they still could not get someone to come out and diagnose the issue. I ended up calling out my own electrician and paid for it out of pocket. NO help from them, and they did not care at all about the issue. The best one was my AC went out couple of weeks ago. I had my own technician come out and diagnose it, and found I needed a new unit due to compressor issues. Called Choice, they sent their own tech of choice out and he said the same thing. BUT to no surprise they said that what had made the unit go out was not covered... and that WE did not do nor take care of it properly and therefore was not covered at ALL.

After a pretty high-pressure sales call, and promise after promise of how they are the highest rated home warranty company, then they kept cutting the costs and adding on free months, I finally signed up. They boasted about how they would cover any existing appliance or system in your home. They required a 30 day waiting period before they would provide any service, which is quite understandable. Otherwise I'm sure people would take advantage by having broken equipment calling for a warranty and then expecting immediate repair.

The tech was very knowledgeable, pleasant & I am very confident will fix the underlying problem with my washer machine. Thank you very much.

AC Unit - I received repairs within 24 hours of call. Choice Warranty, "Great Service". Thank you.

My air conditioner was out when waking up. I got online, submitted a claim around 6:30 AM. Approx 7:00 the Choice Home Warranty team had my claim submitted to Air Temp Control. I spoke to Joe and he rearranged his schedule to get my air up and running. They showed up at my house the same day around 8:30 AM. The best customer service I have seen in a very long time... Thanks.

Where has Choice been for the past 18 years? My washer needed servicing. The vendor, Acute Comfort Services, arrived within hours. My washer was up and running in minutes. I would have had to wait days if I had used the other Home Warranty Service. So glad I have a Choice!

I thought the entire service, process, and tech were amazing. I had another warranty company before yours and it was horrible. Air Zone sent out such a great tech, Thiago. Very professional, polite and so helpful!! Very great experience.

I recently had a leak in one of the cold water pipes running across the ceiling in my main bathroom. Called Choice Home Warranty and 24 hours later I was contacted by a serviceman. He removed a 2' X 2' section of sheetrock (soggy through and through), located the pin hole leak in the copper tubing, cut out a section and used a "shark" connector to connect the two pieces. Problem fixed. The next day, I received a call from Choice Home Warranty telling me the leak was not covered as it was behind an obstructed ceiling (i.e. sheetrock). Their warranty says, "Note: HWA will provide access to plumbing systems through unobstructed walls, ceilings or floors, only and will return the access opening to rough finish condition."

I was contacted immediately by CHW after making a claim with a name and number to call Coles Heating and Air, and Mr. Coles contacted me and we made an appt. to fix the problem that same day and the appt. was kept and all is well. Thank you.

I am very satisfied with your service. The customer service specialist was courteous and polite. I would definitely recommend you to a friend.

Great customer service. Professional. Excellent value. Would definitely recommend to friends. Provides peace of mind for maintenance issues.

Great customer service. Professional. Excellent value. Would definitely recommend to friends. Provides peace of mind for maintenance issues.

With recent problems with my pool salt cell, which is covered by Choice Home Warranty, CHW worked to come up with a way to help me get my issue addressed by allowing me to replace the salt cell and is now in process of reimbursing me for the part. This saved significant dollars and I have a functioning pool in the heat of the summer.

My two large front burners on my electric stove/range were not functioning. I spoke with a very nice customer representative and received a work order number. A technician from Staats appliance repair was quickly dispatched to handle our claim. Choice Warranty was efficient in expediting the repair of our range and best of all I was not charged anything other than the $45.00 charge. I have recently filed another claim since my roof is in need of repair and I have the extra coverage for this. It is still in processing but I believe they will handle this as efficiently as they did the repair of the range. My coverage ends next month and if they continue to handle things this well, I will continue to be a customer of Choice Warranty.

Had someone out to fix it three other times. Didn't like the appt. time from original repair service. Choice choose another repair service that came out the same day. New opener was installed.

Called them regarding my garbage disposal. Came out the next day and put a brand new one in. THANK YOU, THANK YOU!!

My oven went out and I called Choice and they had a service person contact me and set up the appointment within a few days.

Company called was the same company I had used to check my A/C in March, so he was familiar with our house. He added Freon to our unit and that seemed to resolve our problem at this time.

I have had good results with Choice until recently when I had them out to service my 10 year old AC unit. They have refused to pay for service and for replacing the unit even after being unable to find someone to come out in a timely manner. They offer a reimbursement option but then refuse to pay. I think you will be better off to buy an extended warranty offered with individual items than use them. They will do fine on small fixes but don't plan to get good, fair service on big ticket items.

I went online to request a service call late Sunday night. By 7 AM Monday they had assigned a appliance company. The tech called and said he would be there in 3 hours. Showed up, didn't have the part, said he would be right back. Repaired the dryer. I have had several other home warranty companies. None compare to the great service I have just experience.

Our garage door opener quit working. The workmen sent out said it could not be fixed. CHW had them put a brand new garage door opener on for us. They replaced it the same day they came out to look at it. We were very happy with the way CHW handled our claim.

I called the other day and filed a claim on 2 ceiling fans. When my claim was dispatched a service called and asked me what the problem was. I told him and he told me Choice Home Warranty would replace them with ceiling fans that were maximum $70. I told him thanks for his time and not to worry about coming out. I called CHW to cancel the claim and the rep told me the fans were covered up to $200 and if less the equal value of the fans. I asked to give me a company that wouldn't be negative how the first company was. She said OK. They sent a guy out a week later and he said the fans needed to be replaced and he would call CHW to continue the next step. CHW called me within a few minutes and I spoke with Steven. He said the fans would be replaced with fans not to exceed $70. I told him what the CHW rep told me my coverage was a week ago and he said I need to read my policy.

Downstairs air not working. He came on a Saturday which was greatly appreciated.

Choice has been very helpful in making sure I was able to make my appointment with the company to come fix my dishwasher. They also followed up to make sure the work had been done.

Plumbing backed up at clothes’ washer drain pipe. You notified John Allen Company and they were very prompt and got the repair work done on time. I highly recommend Choice Home Warranty. You have taken care of all my needs this year on a timely basis.

My air conditioner stopped working on a hot June day. Choice customer service was excellent and assigned a repair company right away. The repair company called back within one day. Even though the access to the outside unit was on a second story roof, they brought a thirty foot ladder. The unit was fixed correctly and has worked fine since. Glad I had this warranty!

Choice Home Warranty is under court order in its home state of New Jersey for consumer fraud. They refused to pay for my air conditioner needed repair due to "lack of maintenance" even though I sent them proof it had been professionally maintained under a service contract. They would not even agree to arbitration as stated in their own contract. This company is a scam. Do not buy it. Several of the service contractors they tried to send out refused to come because they had not been paid as well.

I had a problem with my washer which was covered under Choice Home Warranty. I called Choice and they set up an appointment with a repairman immediately. The appointment was for the next day and the washer was repaired that day. The Choice service was fast and effective.

Had a problem with the pump on my septic system. CHW sent some jerk out to look at it and he claimed to have fixed it, which he did not do. I contacted CHW and told them. I was told by CHW that he was suppose to replace it, not repair it. In either case the pump still did not work, although he claimed he fixed it. I then asked CHW for authorization to purchase a replacement pump my and to be reimbursed for it. CHW gave me the authorization and sent me a Claims Reimbursement Form.

It's been over a week since the claim was opened and I have waited on hold for over two hours total. The estimated time for wait is WAY off.

I was very pleased with the prompt service and resolution to the problem.

Both appliances had issues. Parts had to be ordered and repaired. The repair serviceman was great. He had to come back a few times and got the job done. Customer service was also great. Very helpful and professional.

Garage door repair. Technician was very knowledgeable. Fixed our door within the hour. Also the window for coming was 8 to 10 and he was there by 8. Very satisfied with the service.

CHW claims dept. was courteous and got a technician out quickly. Repair was made and approved by CHW. This is the 3rd time we have had repairs with this policy and it has been the same result each time. CHW has taken care of each call and made my life easier.

Took several tries until he found what we needed.

Still waiting on the repair to be finalized for the garbage disposal. Contractor quickly identified the problem and made necessary recommendation for repairs. Disposal needs to be replaced and can not be repaired. Still awaiting Choice Home Decision.

I had an issue with my washer. Choice had someone out the next day, follow-up part arrived shortly after that, and the washer was fixed within a couple days. Love the service!

Ac stopped working, no cool air. The technician was very professional and took care of issue in a timely manner.

The technician came right out and assessed the broken shaft from Motor on garage Door opener. He got the repairs authorized and got my garage door Opener back up and running in no time.

Loved that I had an email with repair company information and the full process was smooth and fast.

Garbage disposal. Service was very fast and completed. Very good service.

The service provider came out as scheduled. They fixed the issues in a timely manner.

I called in for a plumbing stoppage. The agent was very nice and professional. The claim was quick and easy. The contractor that was sent out was very friendly and fixed the problem.

My garage door opener died. I emailed CHW and I was emailed back with a selected technician who contacted me right away. He scheduled me within a day to review and installed a new opener the next day.

Service is always excellent and representatives are always helpful and knowledgeable.

Your contractor handling my claim did so very quickly and was very professional.

I invested in this company for my home warranty needs without doing a background check of the company. It is unconscionable what I have experienced in securing the services I have paid the company as part of my home warranty. I am nearly 70 years old and do keep my home in excellent repair. My air-conditioner unit stopped cooling, requiring me to contact Choice Home Warranty for service. A technician visited my home and after investigating the cause of my problems indicated that the compressor was not working. Pursuant to this, he indicated that the repair should be covered.

My garage disposal was leaking, called Choice Home Warranty and the next day a new installed garbage disposal by the certified plumbing company in my area and could not be happier. Just paid my service fee and the rest was picked up by Choice Home. Thanks for making my home better with stepping up when I needed it.

Contacted Choice @ night. Confirmed a service repair would be out the next day. The Tropical A/C repair came out early the next day and found the problem and got my a/c running, however, I had to call them back because the a/c was not cooling down. Within 2 hrs they were back and found some holes in my ducting. They made some repairs and the a/c finally started cooling down. I am extremely happy with Choice's response and also the Tropical A/C service.

This was my 1st experience with a home claim. I need to say it started with news I didn't want to hear from the customer services representative, but once we talked through the issues she made my experience in choosing CHW a great one. She was simply a ROCK STAR. If you not sure what the process is ask. If you're not happy with the response ASK for consideration.

Refrigerator temperature control - Mr Care's technician was prompt and efficient. He had the problem resolved within 30 minutes of his arrival. Very pleased with the service.

My AC went out last weekend (Sunday, 7/10/2016). I reported the problem to Choice, and they scheduled a Tech to come to my house to diagnose and fix the problem. The problem was corrected within 2 hours from the time the Tech came to the house. Very prompt and responsible company. I would recommend their service to any of my friends and relatives.

I have a fridge in the garage and the part is not available. I told could be 1 week to a year before the part might be available. I asked to be brought out but they said cannot do it because the part will become available some time. It has been almost 2 months now. I called them and my ticket is with the escalation team or something similar. I was transferred to them. The hold time is 56 minutes. Called back and asked to talk to a manager to get a callback and the hold time is 50 minutes. I do not have that kind of time to wait.

Please stay away from this company. I signed up 3 years of service reading all the positive reviews. I raised 4 claims in last 18 months. First one is with A/C. The assigned technician told me that he is not available for 4 days. All the A/C techs I called said they will not accept Choice Home Warranty. I ended up getting a technician on my own dime. I had 2 other plumbing issues that they denied as well. The technician they assigned never even answered the phone. I paid another plumber to check the issue and CHW then said they will not cover the repairs. One is with water heater. One issue they did cover with lot of haggling is for garage door.

I have had services provided by another warranty company in the past and it took over a week for them to send a technician out. CHOICE had a technician call me the next day and fixed the issue in a timely manner.

AC went out. Tech states compressor windings are bad and due to normal wear and tear and a new unit is needed as they don't make R22 units any longer. He submits findings to Choice. They call me back and tell me they spoke with tech and his findings support lack of maintenance so claim is denied. I call tech back and he laughs and says he NEVER even talked to them. He submitted his findings and it says clearly failure due to normal wear and tear. He even emailed me a copy. They clearly have no intention of covering a major job.

Company contacted me in timely manner. Technician arrived on time and troubleshooting the problem was quick due to their knowledge (they serviced this type of problem quite often) so resolution/fix was very fast. Technician was in/out by 40 minute.

My experience with both Choice Home Warranty and Veteran's Plumbing was excellent.

Washing Machine. The repair was fast and honest. Thankfully we have not needed this very much, but it does provide peace of mind.

Choice Home Warranty is excellent and very affordable service for all budgets. I have been a customer for two years and I have been treated fairly the company and the service technicians that performs the work. I have referred three friends and one family member.

Air needed fixed. You didn't cover everything. I was disappointed but acceptable.

Your company was wonderful. I had someone call me within 2 hours to tell me who to call. They came out on 6th of July, told me they needed a part, would be in on Friday. No call back from company. I called them repeatedly but no one ever answered my phone call and all the 6 messages up to today. They finally answer their phone and they told me that the part will be in Wednesday so they say they'll be out Thursday but I'm not putting a lot of hoping to it. So hopefully everything will go right. But you guys did your part and I'm just hoping that they do theirs and yes I would recommend you to all my friends.

In one of the hottest months of the year, my a/c went out. Choice Home Warranty had a repairman at my door in less than 24 hrs. That's the fastest any warranty company has ever been. Great job Choice Home Warranty!!!

I put in my first claim as a customer. My AC unit had recently stopped working and a tech was sent out quickly, which start off well. The tech came in and decided the unit would need to be replaced and told me that he would recommend it being replaced, just would need some approval from Choice Home Warranty, but said it might take a while because they take a long time to respond to his requests. He said at worst they would send out another tech for a second opinion before replacing it.

There were a misunderstanding of technician at first but once it was fix the repairs were done quickly.

My air conditioner compressor went out. This was the only claim I made during the entire warranty period. The air conditioner repairman said it looked like the unit had been properly maintained. I had lived in the home less than a year so did not have it professionally serviced. Claim was denied because I "did not perform routine service and maintenance" on the air conditioner. Choice claimed that I was responsible for service/maintenance that was not performed prior to my owning the property. Section F-12 of their policy clearly states: "We will not pay for repairs or failures that result from the Contract holders failure to perform normal or routine maintenance." As the contract holder, I did not fail to maintain the unit. Somehow, I'm also responsible for everything that happened prior to purchasing the home! This is a SCAM!!! DON'T WASTE YOUR MONEY!!!

I have covered 2 homes for 2 years and am VERY dissatisfied with Choice Home Warranty. My repeated experience is that I pay for the warranty contract, file a claim, they send a poorly qualified repairman whom I pay the service charge to, they refuse the claim and cannot tell me why, and then I pay for the repair. This has happened 5 times. These guys are shady.

13 months ago I took out a policy with Choice Home Warranty to cover everything in my home in case of breakdown. Never used it till July 1st after we had an issue with the air conditioner not shutting off. Compressor would click on and off but fan never shut off. Could not shut off at thermostat either. The only way to shut down was to turn off at breaker. So I chose to call CHW and file a claim. That was the easy part. Once claim was filed forget about getting them back on the phone without waiting over 2 hours on hold then being disconnected because they were closed. Then the contractor that finally came out never checked the outside unit which was only 1yr old, just took some pictures and said wires were melted together.

Water heater repair - The Plumber Guys exceeded my expectations. They immediately called as I was reading your email telling me they would be the contractor. They arrived within 15 minutes. (I know they were in the area). Very polite and friendly. Pilot light lit, problem resolved. Should I have plumbing issue in the future, I will request them. 5 Stars all the way. I posted a review for them on FB. I have had other plumbers from Choice, however attitude was grunt, grunt "I will fix it". The Plumber Guys were "I am glad to get this fixed for you".

This was for my tenant occupied condo in West Palm Beach, FL. Tony was very professional and responsive. I did speak with him on the phone and he was very courteous. He resolved the problem.

Coastal Garage Door Service Inc. easily repaired our garage door opener. We are overall happy with their service.

Service Person - Mike Appliance Repairmen who was dispatched to my house was very professional in his manner of speaking to me and explaining the problem with my washing machine. He explained that he could not fix the problem and would tell Choice Home Warranty that the case was closed since the washing machine was unrepairable. He explained what that meant when I questioned him as to what the company would do when he tell them that. He did explain that they would have to purchase a new machine since parts were no longer available for my washer.

Repair of water heater - This was my first experience with Choice Home Warranty and it was a good one. Technician arrived at allotted time, took care of my problem and answered all my questions. Couldn't have been a better experience!!

We've had our house for three years and we've had the HVAC maintained with a local service contract and additional visits. During the recent service visit, the technician observed the coolant was low and air wasn't blowing cold enough as a result. He diagnosed the problem as a leak in the coil. Whew, thank goodness I have CHOICE Home Warranty for peace of mind and major appliance failure like this. I filed a claim with CHOICE Home Warranty and they sent out a technician.

Pool pump repair - Service vendor was very prompt and kept us informed.

Food waste disposer. An excellent job was done within 24 hours.

The problem was resolved promptly. Thanks for the excellent service.

My central A/C quit blowing cold air about 9:30 p.m. on 7/8/16 so I called CHW. A lady answered, took down my information, gave me a claim number and put me in the system and also letting me know that someone would call me in the morning. Approx. 8:30 a.m. 7/9/16 I received a call from the contract company that was coming out. The gentleman told me that he had a crew working today (Sat..) morning and that they would give me a call before they came.

Purchased a home warranty contract from Choice, contract #**. Ordered service on the A/C unit since was not working properly claim #**. Technician dispatched found gas leak but indicated that he doesn't see any issues resulting from poor maintenance. Choice refused to provide me with the report where they claim he stated that there was improper maintenance to the unit. Furthermore, the outside unit where the leak was identified requires no maintenance from the consumer as it has no filter or any other replaceable part. Choice denied the claim stating the unit was not properly maintained. All my efforts to have them cover the repair were unsuccessful and I filed a case with AAA for arbitration.

So far Choice Home Warranty has done exactly as advertised which is rare in this country these days. The service providers that y'all have chosen have been excellent, honest, and fair. Thank you very much for a great product.

I was very disappointed with Choice Home Warranty. They came highly recommended by family. I was very unsure about this process, but I decided to take a chance and I lost! Big time. My air conditioning unit went out the day we left for vacation. I was assured by the customer service specialist that everything would be covered. I returned from vacation 7 days later to find out that my claim had been denied. The very first claim and it was denied. I was put on hold repeatedly for no less than 30 minutes at a time trying to resolve the issue.

I am happy with my experience with Choice Home Warranty. Their prices are reasonable, their customer service department is professional and courteous. I can submit claims through their website and obtain a prompt response. They listen to the clients and try to go out of the way to provide prompt and satisfying results.

The repairman came when he said he would. He repaired the refrigerator. He was courteous and cleaned up afterward. I was very pleased with everything.

This was my first claim with Choice Home Warranty and I e-mailed a repair request on the 4th of July expecting a response the next day and was surprised to receive a confirmation and work order assigned within hours of my request. I was contacted by the electrician the next morning and he arrived at my home late morning and determined that the fan needed to be replaced and sent his findings to Choice and received their approval to replace within an hour and a new fan was installed the next morning. Needless to say, my experience was beyond my expectations and I would recommend Choice to anyone and the electrician that they referred was great and he will be my choice for any future electrical needs I have that would not be covered under my warranty plan.

For our first claim we put in for our air conditioner, I was not able to contact the contractor. It was getting into the 90s outside and I'm sure the contractors were crazy busy. After a quick call to CHW, they assigned another contractor and I was able to schedule an appointment with them. I ended up canceling after the AC unit finally seemed to be working better. I like that through e-mail I can reply to CHW instead of taking time out of my day to call. Our 2nd claim was for our garage door opener. The contractor called me before I even had the chance to call him. He could have been at our house the next day, but it did not fit our schedule. So we worked out an agreeable time. Everything was handled in a timely manner!

It is the worst treatment I have ever received. I called them because they are the "No. 1 rated company" so I figured it was worth the try. I got suspicious at the fact they have no Google reviews. The sales rep was very nice until I inquired about some reviews. He became defensive and pushy. I then decided to scratch that company from the list. Today I get a call from someone in promotions and I told him my experience and he was very nice. He tried to get me on board again and I said that I was already signing with another company and he started giving me attitude on why would I blame it on another worker and waste his time if I was going to sign with another company... If that is how sales rep treat you I don't want to imagine how impolite customer service must be. I have NEVER been treated this way before.

We called on a Wednesday evening and your technician, Claude, was here by 10:30 on Thursday! By 11:00 the a/c was up and running. Great response time and great service from Claude.

Garbage disposal - The technician was prompt and professional.

Prompt service and very helpful. Serviced the air conditioner. Overall experience was very pleasant. I have recommended Choice Home Warranty to coworkers and friends.

I was very pleased with the repair guy that worked on my AC unit. He was very professional and detailed explaining the repairs on my AC.

I like how you guys came fast to fix my ac. Thank you guys very much.

1 yr Basic contract taken out 12/2015. Was told there would be a 2 day turnaround, scheduling would be set up with technician by time. Appointment set up May 3, 2016. Had to wait a MONTH for this appointment. Limited roof repair would not come out unless it was a leak. The appointment was made for 11:00 am. WAS NOT TOLD THERE WAS A 4 HR WINDOW. Talked to tech Chris 4 times between the hours of 1 and 4 on same day for rescheduling (and next day). NEVER RECEIVED CONFIRMATION OF TIME OR CANCELLATION between the hours of 5 pm to 8 pm.

I made the mistake of contacting Choice Home Warranty to get a quote. When the first party called me I told him it was too expensive and I was not interested. Five more people called me until I finally went off on the last one. No more phone calls but now I get 2 and 3 emails a day even though I unsubscribed several times. I called to speak with a supervisor to get my name off all their lists but the wait was 36 minutes. I am sending this to you in the hopes you can make them stop contacting me. The email address they are using to contact me is **. Thank you for getting them out of my life.

During a storm last week a breaker was blown out that operates my air conditioner. I called Choice and got a prompt response. I called the Electric Service that they recommended and he was very prompt. I called Choice at 8:30 am and he was at my house by 1:30 pm the same day and did the job within 30 minutes. Better service cannot be found in my opinion.

Very happy with service call.

Hi. I bought a house and the seller bought the Total Plan policy for me, it is useless. My A/C is not cooling anymore and after contact them and the Tech, he said we have to run leak test which cost $150. It is not included in warranty. Also the gas will cost $300 and also not included. So I have to pay $60 service fee +150 +300 = $510 from my pocket plus the $450 for the plan to get nothing. Also the A/C unit has a 10 years warranty anyway so what they will pay for??? Guys, please read the full contract before purchasing. Thanks.

On 7/4/16 we experienced our air con not giving us cold but hot air to our dismay. Told my wife to call Choice next day on 7/5/16 for trade service. She did call early AM and put on a schedule to service our A/C with the customer service. And she was scheduled between 11 and 2 PM on the same day of 7/5/16. She called me around past 12:30 PM and told that there were 3 technicians working on our A/C and was told that the run capacitor was needed replacement and indeed was replaced. My wife asked them if the Freon was a problem and was told not.

It took a couple of calls to Choice but communication issues were resolved and Chase Service of Chattanooga came out, discovered where the leak was and repaired it. Service was very professional and the technician was knowledgeable and vere pleasant. I would recommend Choice Home Warranty to everyone.

I called Choice Home Warranty because a noise in the air conditioning system. The technician they send, came the same day and fix the problem. I am very happy with the service obtained and would recommend Choice Home Warranty to my family and friends.

On June 1st, I called CHW to submit a claim for a broken refrigerator and dryer. They assigned Premier Appliance ** to my claim, they were prompt to come and we paid $90 when they were only supposed to charge $45 according to CHW (Premier Appliance said they were going to send a refund for $45 and they never did). The tech said he was going to submit the diagnosis to CHW and come to complete the repair once it was approved. According to CHW the tech never submitted a diagnosis and I tried to get a hold of the tech for 2 weeks with no response. I called CHW again to see how they could help and said that they will assign me with another tech which it was the same with a different phone number **. Called them and finally a lady answered and said they were coming the next day from 3-5. I took time off to be home during that time and they never showed up.

Orris Plumbing company call me on Thursday to set up an appointment. We decided on Tuesday morning at about 9AM. About 8:15 am I received a call from the plumber stating that he was on his way and that he will be here by 8:50. At 8:51 my doorbell rang. He came in and went to work, it about 55 minutes he had completed the job. I am well please with his work.

Our air conditioner stopped working on the hottest days of the year and on a Friday. I called in a claim and a repair man came on a Sunday, but the part broken was not available until Monday. On Monday he was there to repair. Thanks again for your usual response.

My air conditioner stopped working on the 4th of July, I talked to a Choice rep and he assured me I would get a call within 24 hours and I got a call first thing the next morning at 8am. I had a technician at my house by 11am and brand new parts in my working A/C by noon. I only paid my $45 service fee with a debit card. Overall, an excellent experience. I sell homeowners insurance and recommend them to everyone.

I made the claim in the morning and quickly I had a response, my a/c unit was not cooling and a few hours later problem fixed.

Our AC stopped working on the weekend of the 4th of July. We called on Saturday, received our work order. CHW called with the technician's number and left a message. Haskins AC responded and came out the next day which was Sunday. Our repairs were relatively minor. We have had two service contacts with CHW and have been satisfied with both.

I made a claim for my air-conditioner not cooling. They promptly send a technician, who said there was nothing wrong(?). I had the system checked earlier by another company who does the routine maintenance and they had found the issue. When I showed their finding to the technician, he agreed. So I am not sure, if he was professionally qualified. However, they rejected the claim, saying it was due to lack of maintenance and did not inform me. I found it only on follow up and send them all maintenance records, which I had them for all the time I owned the home. Still they rejected and again did not notify me.

I had a policy and my ac was acting up. I waited 12 days for them to find someone to come fix it and they kept saying "we can reimburse you." Well I refused that. Out of thousands of people in my area that work on ac they couldn't find anyone to come fix it so I canceled the policy.

This whole experience was a total waste of money! I never even used their product. I took out a policy with Choice Home Warranty in May 2016. I had to have the warranty for 1 month before I could use it. After paying for it for a month, I called in to see if I could get my microwave repaired. They told me I would have to wait another 2 weeks. I did and called back to put in a claim; I was told someone would contact me in 5-7 days. No one called or emailed me for 3 weeks. I called and request my service be terminated, they promised they would have someone out within 24 hrs. No one called or contacted me. I called back and was told they would have someone contact me that day... 5 days later a tech called me, Danny's Appliances, and said he would be out in a week, my microwave would "probably need to be replaced" because it's more expensive to repair than purchase another one.

When I bought policy, told Choice Home my unit was over 20 yrs old. It would be covered as long as proper maintenance was done. Had leak in coil, because of rust claim denied. I have records going back to 2009 that I've had units serviced. Asked what I could have done. Was told that RUST was unavoidable- but RUST was not covered. RUST did not cause leak - leak & old age caused rust. So in other words you do NOT cover older units since you just stated that RUST was unavoidable. Repair is going to cost $1,300 - they offered $300. I would have been much better off NEVER buying CHOICE HOME WARRANTY in the 1st place.

Received a call from the technician within 48 hours and it was determined washer was broken beyond repair; CHW contacted me and told me they would have a check for a new washer in the mail within 30 days.

AC was not properly cooling, contacted CHOICE & they sent Long's Refrigeration Service LLC... They got it back properly cooling.

Do not make the mistake of getting Choice Home Warranty. You will waste your money. They will send to your house someone who is incompetent, who does not know what he is doing who will break whatever they are trying to fix to the point where the entire appliance will need to be replaced. Then instead of fixing what was broken, they will offer a buyout for $230. What was broken will take over $1,000 to fix. They don't care about customer service. They make you wait on the phone for hours at a time. I don't understand how this company is in business.

Choice did a great job. They assigned Pinnacle Pools to come out, they were ok. He was more interested in getting out of there than ensuring the problem was fixed.

Refrigerator was not keeping cold, freezer either. Choice responded quickly and all is fixed.

Refrigerator was not cooling properly. Took a few days longer to get a technician to respond than we would have liked, however when they did, it was taken care of promptly.

I was very please with Choice Home Warranty. My garage door opener did not work. I call Choice Home Warranty and they send me a message in my e-mail that they will contact me in a manner of an hour. I received a message to call Arrow Overhead Doors and they promptly reply, and the next day they install a new garage door motor and we were very please with the service.

I purchased a 5 year home warranty from Choice Home Warranty (CHW) last November. One of my units failed a week ago. They sent out the service provider (SP) who said the fan motor and compressor need replacing. After I contacted SP, I was told CHW would only cover the $200 for the fan motor and because the fan motor failing caused the compressor to fail, they wouldn't replace the $800 compressor. I have not been contacted by CHW. Their hold times are over 4 hours. The sales staff pick up the phone on the first ring. The new claims reps will answer, but don't have access to any info. I have been without AC for a week in 95F temp and without any help from CHW.

I truly appreciate Choice Warranty. They came out to fix it, and quick and accurately. I couldn't have ask for a better response team.

My central air conditioner stopped working late one evening. I called CHW the following morning. By the afternoon, the technician was at my home & within the hour my unit was repaired. Thanks CHW for your prompt attention & excellent customer service!

My AC was not cooling. I called Choice Home Warranty and they sent me a local company name to call for the service man to come out and fix. The service man came and said I need a new Damper Vent. He called http://www.choicehomewarranty.com/ (Choice Home Warranty) waited and waited. My dad then called and waited and waited. I then called and waited 1 hour and 7 mins and 51 sec. I have a picture on my phone that I called to see why they are taking so long to let the serviceman know he can go ahead and fix. Because it is not in the policy that damper vent is NOT covered. After my dad and the service man waiting over hours, I waited for over 1 hours and got told it wasn't covered. This is poor customer service or basically service at all. I would like to see the CEO of this company sit on his phone, during his/her lunch break on hold listening to his recording for over an hour and see how he/she feels.

I am being denied the repair of my second central air unit. Choice Home Warranty will quickly deny a claim that costs more than a few hundred dollars due to "lack of maintenance". I am disputing this and after being on hold for greater than 30 minutes, I am transferred to a different department where I am put on hold again. This has happened multiple times. I was told one time that an customer service specialist would give me a call back but hasn't. This was over 2 weeks ago. They settled a lawsuit with the state of New Jersey regarding denying claims but evidently haven't changed their ways.

Missold policy. Told 30 days free yet they took the premium out of the Bank account immediately. Tried to cancel via website 4 times, then received 6 calls saying I was delinquent yet the policy only started in May, and they had taken money upfront ie $93.75. Finally after 3 emails, 2 phone calls, and a wait time of 24 mins I got the policy cancelled and a refund of $12.00 because it was cancelled that day. Stay away from this Company. I can only imagine the hell one would have to go through if you had a claim. The sales staff say would sell their grandmother to sign you up. BEWARE.

I had an issue with my garage door not opening one evening. I called Choice Warranty and they had contacted a garage door repairman and they were out the very next day and fixed my garage door which needed a whole unit replaced. I was very satisfied with the response time and with the work done.

My dishwasher stopped working and Choice had a professional technician out to my home within a day. Dishwasher was fixed in a timely manner and have not had a problem since. Choice representative was courteous and very helpful throughout process. A pleasure to deal with. Thank you!

I purchased a home in September and they were the home warranty provider provided with my purchase transaction with their premium warranty service. My home inspection turned up a few different minor items that we had fixed pre-closing so I know my home was in good condition. In the 9 month of being in home, we have had to make 3 claims with 2 of those regarding my central heat/ac system. The warranty company provided me with no initial documentation on account set up, so reading through coverages online you get a sense of broad coverage yet on all 3 claims I encountered denials of coverage that inspections are not covered, water leaks from condensate pumps are not covered, and A/C coils from wear and tear are covered but not from corrosion.

The serviceman that was sent to my residence was great. Called in advance to set up appointment and was in the time frame he gave for arrival. He fixed my problem and explained other things I could do to help prevent other problems. However getting to the point of a serviceman, this is where I had my problem. I had to call CHW back and threaten asking for a full refund and calling the BBB before someone seemed to care or follow up with actually getting service lined up.

Responded quickly. Excellent service.

When my AC unit stopped working, I called Choice Warranty. They partnered me with Reeds AC repair. They came to my house on short notice and fixed the AC. They had all parts in stock and repairs were made. Thanks for great service!

A/C - It was easy to make a claim and the repairs were done in two days. I'm very happy.

I was extremely happy with Home Choice but the dispatch of the technician was horrible. I called him 4 times to be told he would get a hold of the tech and call me back... NEVER did he called me back. 1st time user and I have concerns.

I would like to say that Choice Home Warranty was very helpful and satisfying to me. This was a good experience to have my problem resolved in a timely manner. I would recommend Choice Home Warranty to my family and friends. I am looking forward to continue our business relationship. Thank you.

I've been with Choice Home Warranty for a year and even recommended it to my aunt who signed up as well. Never needed a repair until my aunt needed a repair. My aunt is an old lady so when Choice Warranty gave her a run around she wanted to cancel. Getting someone to cancel the service took several calls with no resolution insight. Of course, my aunt called me and I spend an hour before I was able to cancel it with my aunt in the conference call.

My HVAC has not been working and I live in Arizona desert. I have a family with a small baby and was left with no help even when temperature reached 120 degrees. Choice Home Warranty is a FRAUD. DON'T Buy Home coverage from them. When it comes to important items like HVAC/water heater they will leave you in the dark with no help. Just try calling Choice Home Warranty and ask for a quote for home warranty. Below things will happen:

Service was good. Was please.

Satisfied so far. Service is competitively priced & coverage is comprehensive. Network of providers is very good & providers have been super-responsive so far. Because of the complexity of my issue (wasn't clear if it was an HVAC or Electrical issue), it took a while to sort out the specifics with the claims agent, but the agent was patient with me. Telephone hold times to talk to a live agent could be improved.

The service received was fast and excellent. Thank you for being so quick!!!

Our dishwasher stopped working and within 48 hours of calling it was repaired. Great response and a professional repairman. Well done.

I have bought this home protection plan for two years of coverage for $750. About two weeks ago, my air condition went down. I called the company, and they referred to their technician, but the technician was not answering his phones. I called back, they said I can find my own technician. I spent $100 to find out what the problem is, and called them back, and they wanted a detailed report, so I spent another $158 for leak check, providing them with pictures of the leak, and also reason. It is extremely hard to get hold of any real person, sometimes I have to hold the line for an hour to talk to someone. It has been two weeks that I have to live in the heat, and finally my document is complete.

I was promised that if a appliance was repairable Choice Warranty would replace the unit with a similar unit or better. Please call their sales and speak to an agent today they will reconfirm. I called Choice Warranty as my dishwasher stop working. The repair company arrived and informed me that 2 parts were needed. Since the cost of the parts was over $200, Choice Warranty said they will not repair the unit but offered me a settlement for $180. I asked them to replace it and they quoted me a clause in their contract that said, they can only give me a black dishwasher worth $175. I was asked to refer a clause in exceptions where it states that they will only replace with a unit of their choice. DO NOT TRUST THIS ORGANIZATION! THEY ARE THIEFS and LIARS!

I purchased a resale home less than 60 days ago along with this home warranty for peace of mind. So glad I did. My AC and refrigerator both had issues which were quickly handled by local service techs. The entire process is simple and has already paid for itself. I have recommended this company to my family, friends and coworkers.

We absolutely love Choice Warranty. I called yesterday at 6:50 p.m. & got a call back from Element A.C. They were coming to fix my a.c. at 7:10 p.m. & they were here today to fix my AC before 12 pm. The gentleman from Element A.C. was professional, fix my a.c., & went above and beyond expectations. My wires were eaten by a rat. We would recommend Choice Warranty to anyone. Professional. ☆☆☆☆☆☆☆☆

Gas Stove - I had a problem with the igniter module and your rep fixed it.

Your services so far have been outstanding. I am going to refer your services to my friends at the clubhouse (golf) and my friends at church. Keep up the reliable services.

From the moment I called in the repair claim the whole process went very smooth and fast. The repair service they sent was very professional and knowledgeable. The overall experience was very satisfying and helpful. Thank you Choice Home Warranty.

Our A/C unit was unable to maintain desired temperature and was getting worse over time. I submitted a claim online with CHW and almost immediately I was scheduled with service the next day at our convenience. The service tech was on-time and repaired our issue immediately. Great service, no hassle, very easy. Excellent job CHW!

Choice Home Warranty is deceptive in their claim practices. The control panel on the frig fell causing the light bulbs to remain on, heating the interior of the frig and melting parts of the panel requiring the light socket and control panel to be replaced. Choice Home Warranty denied the claim stating that lighting is not covered by the policy. The proximate cause of the damage was the control panel falling, not the light bulbs. I feel they are looking for excuses to deny the claim.

Updated on 01/01/2019: I would not use Choice Home Warranty again. When I did have a claim of a heat pump quitting, they found every excuse to deny my claim. Upon receiving a call last night again denying my claim in spite of providing maintenance records, I was told that “proper service according to manufacturer’s warranties) were not followed. In particular amperage to the compressor was never measured. So I went to the Carrier website to see what their recommendations were for maintenance.

Excellent work! Quick response, polite, competent workers.

We have been with CHW since 2013. We have not had very many claims, however we have been very happy with each claim. CHW Customer service is awesome. All of their CSRs are friendly, patient, smart. And get's the job done. My last claim was 2016 and I had the privilege of dealing with a supervisor. She was very helpful and fixed the problem immediately. We have never had a problem with any of their vendors. They have been nice respectable and just. Fixes the problem... We highly recommend CHW to everyone. For us, it is a peace of mind that we can get things fixed for less than our homeowners insurance for a lot less for the same results. Thank you CHW for making life a little less stressful in a very stressful world.

We called Choice Sunday night. Monday morning we received a call from the serviceman! He arrived at 11am and by 12:30 the opener was back to functioning normally. Thanks Choice Home Warranty!

I decided to select a home warranty just moving into a new home. Choice was obviously not a good company I selected. Calling them may take several minutes (30 minutes or more or they just drop your call and you have to start all over again). They sometimes send out someone who is not qualified for the repair or send out a service person with no ID that tells you who is in your home! My last call to Choice was to repair my refrigerator (bad fan). It took 17 days (5 minutes labor) to finally make the repair. Six months ago I had a washer go bad and the service person declared it couldn't be repaired. Choice in their book said we repair or replace the appliance... well they should actually state that they will give you 1/3 of the replacement cost. Unfortunately I have 4 more months to this contract... I hope nothing breaks in those 4 months so I can research a new warranty company.

My dishwasher stopped cleaning the dishes on Sunday. I called Choice. They got with a repairman who called me that day and made an appointment on Friday, found the problem, ordered the parts and will be out this week to repair it. Thank you Choice for being so quick with a resolution.

Whole experience was great. Keep up the good work.

Have always had a good experience with every claim.

Repair was completed quickly and professionally.

Compressor did not produce cold air. I called Choice around 8 AM and the refrigerator was fixed by 3 PM.

The claim reps were very courteous and quickly responded to my issues of a broken air conditioning in 120 something degree heat.

I have been trying since May 17th 2016 to get my ac unit repaired and I have been given the run around with this company, not only does it take me nearly 50 minutes to speak with someone the only time I get answers is when I am at the point of yelling and asking to speak to a supervisor, then I get pacified as if I am not aware that they are not really trying to help, they have not even contacted the contractor to inform him that they will not honor the claim, he has sent in pictures and I have seen the pictures and I was told the coil was dirty and it is clearly not dirty, they had no intention of filing this claim. I have never had such bad customer service in my life and I know about customer service, I have done it before and I feel as if they have no empathy for their clients - they just take the money and are neglectful in working with customers.

I called to see about filing a claim, then was told that the ice maker was not included in our policy. However the contract they sent us doesn't exclude it. When I told the lady that she told me that I had to prove it to her. When I asked how much of refund to cancel my policy, she said none...apparently she can't do math. If my policy is $50/month and I have had it for 45 months, which is $2250.45 total... I paid for 5 years upfront for a total of $2375.00. That leaves me $124.55 of a refund. I know it's not much, but it will cover the cost of the repair I have to make now that they tell us the ice maker isn't covered. Do not use this company, they will try to scam you and say that there is a limit on items, but it doesn't say that in the policy I have. Horrible customer service as well as customer retention. We will never use them or recommend them!

I'm extremely happy with the service provided by Peter Electric. Very prompt and professional. Peter took no time in finding and fixing the problem correctly the first time! Thank you Choice Home Warranty for finding the right person for the right job and so quickly. Called in Friday night and the work was performed to my satisfaction by Saturday afternoon. Could not find any other electrician to come out over the weekend. Will keep Choice for life most probably!

We had a wonderful experience with CHOICE warranty. They offer great customer service when calling to schedule and they schedule fast. The technician that was sent out was on time and did an excellent job. He was professional and the job was done and he explained what he did.

Kintex Plumbing worked very hard to fit the right-sized unit. On time; friendly; tidied up afterward.

Could not have been more pleased. From the interaction on the phone and the service tech. Both first class all the way.

I have an apartment in Las Vegas. The air conditioning is not working and I requested for service. After the technician came and collected the service call fee, he called Choice Home Warranty and told me to contact Choice Home to discuss the coverage. After waiting for 2 hours, the representative told me they don't cover the valve in the A/C unit. Then hang up. I called again and waiting to speak to the supervisor. It took another 1 hour and 47 minutes to talk to the supervisor. She said they don't cover the valve in the A/C unit. They refuse to cover the cost of the fixing the A/C. The reason they don't cover is homeowner don't buy the valve coverage in the A/C system. Does it make sense that homeowner need to know all the valves and wire in the A/C to buy the coverage on each part?

Great, fast service.

My hot water heater went bad. I put a complaint but they saying that cannot cover because it is leaking and leaking won't cover.

I left my previous company for poor service. I search for a month and found CHW was rated one of the best. I changed my home warranty to them in November, since then it's been a nightmare. I called for a dishwasher in late November only to find out I had a wait period of 30 days I was not advised of. I was told to call back. I did in December and then they sent a tech out. It was a panel, they said it was impossible. It went out in the time my warranty was effective (December), it went out in late November. They sent me 100 for the miscommunication to replace my dishwasher which I couldn't even buy a used one for 100.00, so 300+ I had to pay for a dishwasher, delivery and install. Then my water heater stopped working, they sent out a tech, it was a heating element he replaced. 3 weeks later it stopped again. He returned, tapped on it and they called me, said he heard sediment so it wasn't covered.

118 degrees plus! I called Choice Home Warranty & placed a claim. During the process I turned on my 2nd unit... which simultaneously went out! I was physically sick. I contacted Choice and they issued a 2nd work order to the assigned service contractors (Guillen Heating & Refrigeration) without hesitation. Guillen repaired both and life is good again. I cannot thank Choice enough for their understanding and professionalism regarding my problems.