Choice Home Warranty Reviews

Toilets, dishwasher. CHW provided excellent customer service. Company assigned (MK Plumbing) was very punctual, professional and did a great job fixing the problems.

Replace bad circuit breaker. Called my own technician to repair. Called Choice Home Warranty for authorization and got it quickly and had repaired the same day. All reps with Choice Home Warranty are very courteous and helpful. I am very impressed with the service.

Our garbage disposal started to leak when used on Christmas. It did not leak the rest of the time, so it needed work but was not an emergency. It took Choice Home Warranty a couple of days to find a contractor in this rural area, but that was ok. The contractor called us right after Choice called with their name. The contractor was cordial and replaced the garbage disposal quickly. Overall, a very positive experience.

Salesperson from this company sold me the best plan they offer: Total Plan. "You get peace of mind" was the tag line he used. He said everything is covered. In their website they have tick marks for all the boxes for this plan. It looks like there is a booklet with all the exclusions that is not covered. They send this after you signup and pay for the policy. Why do they name a policy as Total Plan" and have hundreds of exclusion?

My house heat went out on the coldest day in NC. The next morning a contractor came out and he left my home warm and toasty!

I called Saturday to request service and a real, live person answered and took the information. I received an email shortly after that with the service providers information. The service provider called Sunday evening and scheduled an appointment the following day within a two hour window. The repairman came on time, fixed the problem. Beautiful service!

The technician was very informative when answering my questions about my washer issues. Highly recommend.

Just used our Choice Warranty for the first time. Everything went quickly and tech was very nice and knowledgeable. Thanks Choice.

We placed our first service call a few days again. Within an hour, the heating and air repair person called to schedule an appt. Within 24 hours, someone was at our house making the repair. They were prompt, did a superb job, and was very professional. Job well done!

I had trouble with my furnace. The pilot light/igniter was not working and was going to be below 10 degrees on the weekend. I called Choice on Thursday, sent someone out Friday and was fixed within the hour! Great experience. Would highly recommend. Fast and efficient!

Operator who took request for service was great at explaining process, which was important as this was our first request for service. Technician was very accommodating and efficient. He worked us into his busy schedule since the heat was not functioning and it was very cold.

I have a dual fuel Jenn-Air that needed repair. They sent a company who came out quickly, but Choice said the estimate was more than they would pay, so they could only give me $350 for replacement. This is a $2,000 oven that can only be replaced with the same type of slide in range with downdraft since my countertop had been specifically cut out for that. I am NOT HAPPY with Choice Warranty at all. I think they sold me a policy with unfair sales tactics. DO NOT RECOMMEND.

Excellent, rapid response from Choice Warranty staff. Selected plumber called me within an hour and made appointment for the next day. He showed up on time and was professional and thorough. He diagnosed the problem, received authorization from Choice Warranty immediately and replaced the defective disposer in less than an hour.

Great service... Only got $230.00 to buy a new dishwasher... But overall customer service was great.

Person (EBL appliance) who repaired my dryer came on time, made diagnosis of the problem and quickly fixed it.

The repairman was very professional. I'm completely satisfied with the service. I'm a customer for life.

My mother lives by herself. I am a state away from her. She had her washer and dryer quit. Choice Home Warranty sent a tech to inspect the appliances. They were beyond repair. They sent a check within a month to replace the appliances. I called customer service to check on the replacement check. He was very polite and looked up the status of the payment.

The service from the technician was great.

The agents were very helpful and made all contacts with plumbers. They made it very easy for me. I had surgery that week and it was a bad time for me to have to deal with it all. We made a few phone calls back and forth and it was taken care of. Thanks for your help.

Choice has been great to us this past year. We had issues with our broken dishwasher and they contacted the repair company who repaired everything, just the way it should have been. Highly recommend. They made everything easy for us as homeowners!

The waste water was not draining, causing backup of waste water through the dishwasher at bathtub. CHW arranged for professional company who came on time & within one hour they unclogged the main waste line & resolved the problem. They did an excellent & efficient job.

Fixed with no problems.

The service has been great.

Called for dishwasher repairs. Serviceman came, fixed it quickly. Very satisfied.

You (Choice) did just fine. The responding vendor so far has been unable to solve the problem.

I filed a claim on Thursday Jan 7 2016 over a septic tank issue. I have yet to get any kind of response from Choice Home. So as of now I am very dissatisfied with how they handle service complaints. They tell me to get someone and they will reimburse me. Well, if it takes this long still no response it may never come about that I get reimbursed.

Once a heater technician was located, service was handled timely.

Called Choice immediately to report the problem. They tried to confirm a repair date, needed to reschedule, and did. The technician was from Sears repair from Las Vegas. He was knowledgeable, fast, courteous, and efficient. Job well done.. The part needed was installed within a short time.

The customer service supervisor was very helpful in resolving a misunderstanding about our service request.

Furnace Repair - The repairman came within 24 hours. Fixed it immediately and came back for promptly when the parts came the next day. Awesome experience. Great service.

My wife called about service. In about an hour the service company called. Less than 2 hours service tech showed up, told us the problem and said he had to consult with by from Choice. The next morning we were contacted. The repair was too costly. He negotiated a price which we thought was fair. There was not really any haggling. My wife and I were very impressed. Thank you!

Furnace Repair - Choice Home Warranty is very easy to use. Within minutes of my call a repairman was contacted and scheduled. I am very pleased with the service of CHW.

This is the second time our heater has gone out in the past six months and the first company that was sent out didn't fix it. They didn't put the heater back together and left without saying a word to us. It is the middle of winter and our heater has been out for two weeks now. The company currently working on our heater has taken two weeks to get two parts that my husband found in 5 minutes. I am extremely disappointed with the companies that Choice is hiring for work. Thank goodness we are not elderly.

The service Choice Home Warranty provided was excellent! Once calling the company & requesting service they had dispatched a local company to assist me by the end of the day. The only inconvenience I experienced was through no fault of Choice, but with the local service provider that was dispatched. Buckner Plumbing was able to get someone to me in 2 days, which was nice, but my appointment was from 1000/1100. At 1130 there was still no word from the local plumber. I called to see if he was still coming & was told I would be contacted once the individual plumber had been contacted. We tried calling the individual plumber ourselves multiple times without answer.

So very pleased with this company, unlike any other warranty company that I've dealt with during the 19 years that I've owned my home. Excellent, courteous customer service, and I mean, "personal" customer service. I will continue my contract for years to come.

The gentleman that came to fix the problem was very courteous and got the job done! I am very pleased with Choice Home Warranty.

On 12/21/15 the heating element in my clothes dryer failed which I discovered when the dryer kept running. Leaving me with a load of cold, almost air dried laundry. I called Choice Warranty to report the problem. Within minutes I received an e-mail from Choice repeating my problem and including the name of the electric company that would do the repair. I called the electric company to make an appointment for the 29th, the following week as I was leaving on the 22nd to go out of town. The electric company called me on the 28th to confirm the time for the next day's appointment, and on that Tuesday afternoon, the mechanic arrived on time as scheduled, made the repair in less than a half hour, and the dryer was working as good as always. This appears to be the normal procedure with Choice Warranty, as not too long ago I had a plumbing problem that I called Choice about that was repaired just as quickly and efficiently.

GT Air Conditioning and Appliances did the repair. The tech was VERY knowledgeable, friendly, helpful, professional. I would definitely recommend them!

I called CHW at 10am and the plumber was here by 1pm. My leaking toilet issues were repaired within 30 minutes by a very nice plumber. It was a very good experience.

I submitted my claim online for a problem with the heat in my condo. Within 3 hours I received a contact number to call for scheduling an appointment. Scheduling was simple. Met the technician the next morning at 8 am and had my heat fixed by 9. Could not have been easier.

Great prompt service. Service guy immediately came over and diagnosed problem with motor. Warranty covered it and next day furnace was fixed. Great service. :-)

The service company Chrome Heating & Air called promptly for an appointment and was in time. The problem was diagnosed and a part ordered. Within 24 hours the part was received and an appointment to install was made and service technician was in time and fixed the problem.

They did a wonderful job.

I have had other home warranty services in the past and by far this is the best one I have had. The customer service team was fast, efficient and made everything happen just as they said it would. The technician showed up right when he was expected and did the service call quickly and corrected the issue on the first call. I would recommend this company to all my friends!

This is my first year as a client at CHW. I have called them several times and always received prompt action to my problems. The service personnel they send to take care of my home problems are always professional, arrive on time, and do excellent work.

We had just fired up our furnace to prepare for winter and it was making a very loud noise. Called to set up an appointment. He came out the next day. Was very friendly and prompt. Made sure he knew all our concerns before he began working. Turned out to be a very minor issue but he was very thorough and made sure we were satisfied before he left. He cleaned up after himself and made sure all our questions were answered.

I placed an HVAC service call to Choice to fix my heater on one of the coldest days in January. CHOICE assigned a company. But a few hours later, I cancelled the appointment after my heater finally clicked on. The customer service rep was courteous and professional and thanked me to reaching out to them. An hour later, I called back after learning that the heater was blowing cold air. I was hesitant to make the call after cancelling an hour before, but I was greeted with enthusiasm and they set up with another company to service my unit. The second HVAC company came out the same day and fixed my HVAC. I am a very happy customer!

When I purchased my home warranty with Choice I covered everything I had that I could cover. Explained to the representative that my townhome is now 9 yrs old and thought it was time to get coverage. A little over a month after I paid out $425.00 for coverage had the garbage disposal and washer that needed repair. They weren't going to cover either one. They finally covered the garbage disposal, replaced with new one but won't cover the washer. I call and asked what is the point of me spending the money to get the warranty if they are going to pick and choose what they want to cover? They said that it was apparent the washer was out before I acquired the warranty. So my response is don't tell me you are going to cover everything @ a cost of $425.00 out of pocket, if you aren't going to. I suggested they start sending pre-agent's to verify what is working and not working before taking my $425.00 for coverage.

Went to use my micro the other day and the food never got hot. At first, I thought I didn't leave it long enough. So, I called Choice to find out what I should do. Can not believe how fast they handled it. They called, made the appointment, picked it up and took it to the shop. No problem. Hope if I ever have to use it again, it will go the easy. Thank you Choice.

The first claims supervisor who misinterpreted the technical diagnosis almost screwed up not only my future business with you but everyone I come in contact with as well. However, I was called back after submitting a complaint and you guys stepped up. So thank you for that. Word of mouth is a huge deal and I'll be sure to spread the word.

Jeff from Affordable Appliance was very nice, professional, and had my dryer fixed in a timely manner.

I was completely satisfied with Thomas **'s performance and attitude. He was helpful, very competent and easy to work with, as well as being a very thorough diagnostician. I was concerned that it took 48 hours, a call and a referral from me before I actually was contacted and assigned an electrician.

So far I have had everything I needed done covered which is excellent. I think the coverage would be better if they had more service companies to work with especially when there is a holiday coming up. Overall we are very happy with Choice Home Warranty.

The top element of my oven stopped working and had to be replaced. The technician arrived and then ordered the part. He returned the day he received the part and installed in my oven. Happy with all aspects of this repair.

My heat pump wasn't working properly. I went online and submitted a claim to Choice Home Warranty. They responded within two days and assigned a company to come look at my heat pump. The guys they sent were top notch and very nice and fixed my heat pump within an hour and all is good now!

The company called to let me know they were coming, they showed up on time and finished the replacement within a half hour... Great service!!!

Best home warranty company available. Someone is assigned as soon as the claim is made. The professionals they use are all top notch.

Very quick and easy process. My furnace was fixed the next day. The repairman was very friendly and did a great job.

Problem with two commodes - they were repaired and are now working properly. The men were very polite and knew what they were doing. They came prepared for the problem. They did comment to me that your company was very good. I appreciated that remark. I would have them in my home again. They explained to me what they would be doing and I appreciated that fact. I was very impressed with the service.

Excellent job and Air Apparent did a good job.

Our water heater failed on a Sunday morning. The tank started leaking, so we contacted Choice Home Warranty. We were told that Choice did not send plumbers out on Sundays (?!?). We persisted and finally found a plumber who would come out; he determined that he could not fix our problem. We needed a new water heater. We also received a call from Choice informing us that the warranty would not cover a leaking water heater. All in all, a big learning experience. However, by persisting we were able to get the problem contained, then remedied.

I was very impressed to receive such quick service! I reported my downstairs AC unit as non-operational recently (late afternoon). The tech was here shortly after 8 am the next morning and quickly fixed the issue.

Fast and excellent service. I have recently canceled my prior warranty service after 7 years to join Choice. I am very pleased with their service.

As usual, you help me out quickly. The contractor was on time, very helpful and in no time we have our problems fixed. Thanks again.

Couldn't have asked for a better all-around customer care and field service. Had a breaker go out in living room killing all power sources, and if not for all-around electric out of Loveland, Co and Home Warranty representatives, I'd still be without power. Thank you so much.

Ralph Messina and Son were excellent. They arrived when they said they would, had the necessary part with them, and completed the repair rapidly. I would recommend them to everyone.

Choice Home support personnel contacted us by phone and email to supply the company information that was going to fix our appliance and followed up to make sure they had a scheduled appointment within 24 hours.

Toilet broke. They replaced it.

Technicians are available all the time for any request.

Outstanding and timely service. Had it fix the next day and the repairman was extremely polite. Replace my old one.

I have recently switched to Choice Home Warranty from a company that I was with for over 15 years. I was very pleased with how prompt they were in responding to my dilemma. The contractor they chose, Lua and Sons, fixed my dryer, and it is working again. A great experience with Choice Home Warranty. I will highly recommend them to friends.

Our heat pump started blowing cold air, of course on a Saturday. Monday morning I called Choice and within a couple of hours, they had a heating/cooling company in contact with us. Very happy with the service all around.

We are very happy with Choice Home Warranty and the response time getting our washing machine fixed. We are mostly happy with the service technician they sent out. He was very professional... We already told a friend about your service because they've been looking for a service like yours... "Great peace of mind having your help." Thanks again.

My rental house heating unit wasn't working. Had the tenant called CHW. They couldn't repair the unit so they offered cash out price. New unit cost me lot of money. CHW didn't offer a lot money but anything helps. Thanks.

Never realized that removing a toilet is considered out of pocket cost to resolve a plumbing issue.

On Sunday afternoon went to take a shower. Had no warm water. I called Choice right away. I was given the number to call Air 1 HVAC. I was told only one person was on duty and since it was still a holiday weekend it would be Monday morning before she could get me an appointment for service. Monday morning they called and said they would be out between 11:00 am and 2:00 pm on Tuesday. It was 1:00 pm Tuesday when Omar ** came to look at my hot water heater. He was very polite, professional and started diagnosing the problem promptly. He said my heater was in very good condition, wished everyone took such good care of their heaters. Everything was working correctly except the thermostats. He replaced the thermostats, made sure everything was cleaned up and working properly before leaving a couple hours later. I was very satisfied with the service. Thank you.

Tech was courteous and knowledgeable.

Took way too long to get check for microwave replacement, BUT it did come and customer service people on phone were great. Also, the first tech sent for oven repair never showed up after repeated calls from both myself and your company, BUT a new tech from Sears repair did come quickly and did a fantastic job! Loved dealing with them.

Internal water leakage!! Disposal replaced!!

Everything about this claim was great. I called sunday eve as my hot water heater was starting to give us issues, but no emergency. Affordable Plumbing call within the hr to make an appointment for tues am. The tech showed up on time, was great, replaced the heating elements and was on his way. I would recommend choice warranty to anyone based on my excellent service so far.

Very pleased with overall experience working with Choice Warranty and the company sent out to repair our heating system. They (Chrome) did an excellent job in taking care of repairs.

Heating system needed new control boards. Waiting on parts.

Every time Choice Home Warranty sales people called I was upset and told them not to call. Finally I was convinced and signed up. I live in Eugene, OR. I called on 11/30/15 in the evening that my Heating system was not working. They responded to my call immediately and dispatched technician very next morning to take care of the problem. I am extremely happy that I chose Choice Home Warranty because their response.

I'm pleased with my experience with CHW. Had problem with the septic a little before Christmas. Well, I can say they did try to solve the problem before Christmas, it was the technician that was not cooperating. Plz they didn't stop until the job was accepted. Thank you.

My wife had a wonderful experience with the serviceman who fixed the toilet and dishwasher. The techs were very detail on what repairs were being done and let my wife observe the workmanship. My wife was very impressed with Choice Home Warranty service.

I had an excellent experience with your organization. The representatives in customer service were very receptive and open to address my complaint about the contractor not responding in any way to my problem. When I explained the problem of having no heat in the cold winter where temperatures were at 15 degrees, they quickly contacted another local contractor to take care of my emergency. I am most appreciative for their efforts to remedy the situation. I had heat in my house within an hour. Richards Appliance heating and cooling from Topeka came to my rescue. Thank you.

My air conditioner went out 2 months after I signed up with Choice Warranty and I was afraid they wouldn't fix it, but to my surprise they sent someone out the very next day and they followed up with me to make sure it was taken care of. So glad I signed up with them.

My machine still isn't fixed. The first fellow thought it was, was able to do 1 load and then the same message came up. A 2nd fellow came and had to order a part. Hopefully it will be fixed this week. I understand the delay because of holidays.

Our pump went bad and done with. Pride plumbing came out to fix it. They were very nice.

Element was replaced on oven and start switch was replaced on dryer. No further problems.

The repairman was here within 2 hours of my first call. He did a fix, that lasted 3 days. He then was sent back and fixed the issue to my complete satisfaction. Prompt and professional. All I will ever ask for. I have renewed my coverage.

I called Choice home warranty on Sunday. They scheduled a company 4 Leaf Plumbing to come out Monday. 4 Leaf Plumbing came out as scheduled and did a fantastic job repairing my plumbing problem. I would highly recommend Choice home warranty and 4 Leaf Plumbing to anyone that needs immediate assistance.

We had a electrical problem with our light switches. Contacted Choice and unlike our previous warranty company was able to get immediate contact with a very knowledgeable associate who referred JAC Electric to fix the problem. The repairman was great and corrected the problem. Could not be more pleased with the Choice experience.

Garage door wouldn't open. Technician came fixed problem, was knowledgeable. Made sure everything else worked properly. Paid service fee- was very satisfied. Glad we had this warranty.

I had a technician come out to repair my washer and he discovered that it was not repairable. After making his report to Choice Warranty, I received a check to replace my washer from Choice Warranty. Thanks for good customer service.

Danny was very polite and very business like and knew just what to do to solve the problem and it was a really nice experience. Thank you for all you have done for us. Looking forward to the new year with you. Thank you.

Oven top stove top - Gen Tech technicians were courteous, on time, and precise. They were able to diagnose the problem and change the part.

Stay away from this company. Look at the RipOff report or BBB of New Jersey. They have many similar claims against them and a judgment was recently brought against them by the Attorney General of NJ for unethical behavior. My AC quit cooling this summer. Choice sent out a tech who said the compressor went out. Four days later, he calls me to tell me that the claim was denied. I called Choice to find out why and they denied that they denied the claim. Said the tech never sent in the report (it's an electronic submission through an iPad app which was done at my house).

I called about my garbage disposal not working. On the same day they sent me a plumber who found out that it was not fixable. He replaced it with a new garbage disposal. I am very pleased with the service that Choice gave me especially the quick service and the new unit.

Customer service work with me and my schedule on making an appointment and the problem with my plumbing was solved on the first visit.

I placed about 6 claims with Choice. Out of those claims placed 1 was approved (a light switch) and 1 (a microwave) they stated they would either replace it or pay me for it because it was too expensive to fix. All of the other claims they found some odd reason not to pay for the claim. Two of the vendors they sent out pretty much said the exact same thing. "Ma'am, they refuse to pay for most of the claims that are put in. It is very few that I've seen them actually pay for."

Since the first service call on 03/05/14, Claim # **, the ice maker has been the disaster from hell. It malfunctioned. They ended up sending out 2 different techs, both trying to do the job as cheaply as possible, neither communicating. It took 3 wks to replace. 5 mo later it broke again. They sent a different tech and it took a week to get an approval to get it replaced. He replaced it. 3 days later, it malfunctioned again. That had to be replaced. He left behind the old part that I had to pay to have picked up for junk. The ice maker has not worked properly since. Sometimes it goes days without making ice and sometimes it makes too much ice and tosses it all over the freezer.

I have had great experience using this home warranty. Really, when I need someone they are always available and really able to work around my busy schedule. I've no issues and they are fast and efficient with the house calls. I have recommended this to many people I know who own a home.

Very reliable and done very quickly. Put my mind at ease since it is a rental property.

The contractor who came out was very professional and followed up with an email. Unfortunately our dishwasher was not worth fixing but Choice Home Warranty sent us a check that helped purchase a new one. Thanks you!

My experience was excellent. Fast, friendly and knowledgeable. Highly recommended.

I called as I was having large numbers of people for Christmas and my disposal had leaked all over my cabinets. I called. Within the hour, I had a name of a company that would assist me. I didn't think they would be around on Christmas Eve day but they were and they came out and repaired the unit the next morning. Great service and great guy.

Our outside AC unit stopped working suddenly. From calling CHOICE to a technician was assigned took under 1 hour, which was excellent. The fix required a total of 3 visits, I was only charged service fee for the first visit as it should be. The first visit didn't address the issue as it returned 3 days later. The second visit ensured the technician found the issue - a new circuit board was needed. The third visit was to exchange said circuit board and we've been up and running since!

The furnace was not blowing heat when the blower came on. I call Choice Warranty. They sent out a professional heating man. He fix the problem right away. He was very nice and experience. I would recommend Choice Warranty to anyone.

I will be sent a check for replacement as the microwave was 12 years old. Thank you for the help.

I called New Year's Eve and the repairman was out on Saturday 2 days later! Found the problem and within 15 minutes I got the response email with a buy out offer!

Happy that the repair went well. The technician was knowledgeable and proficient. The only drawback was waiting a week or so for the parts to be mailed to my home then the technician coming back to install them.

Refrigerator repair - Expert was very patient and helpful.

Make sure to read all print in the contract including all exclusions. Also, be careful on how you describe problem when submitting claim. Any reference to anything in the "exclusions" will immediately be denied. They will find a way to deny your claim.

Check and found nothing.

I had a problem with my garage door opener and called Choice to report the problem. They informed me that a garage door company would be contacting me within the hour. I got a call and set up an appointment with a technician. He came out and informed me that I would need a new garage door opener. I paid the service fee and got a new garage door opener... that simple!

Gave me a reasonable amount for a new dryer, although the check is about a month and half away of receiving.

My furnace was fixed in 12 hours from placing the request for service.

It took less than 24 hours to have my heater repaired. The technicians were very professional, cleaned up very well after the job, very courteous.

It was great service. Showed up on time and explained what was needed. Great service.

I had 3 different problems. The roof was the first. They were very helpful. He did all he could do for the problem when he came. He very promptly sent us the estimated cost for repair. I am not quite sure if the bill is to be paid by Choice? I also had dryer problem. He found the problem. Ordered the part. It was here the next day. We put new knobs on. Repair man was very courteous. I also had a garage door problem. The repair man was Andy. He was the nicest most honest person and fixed our garage door and even told us some special things to do for upkeep. I am most pleased with the service we received. We just swapped warranty carriers. The other company was called out for our garage door, he said it was old. He was here for 5 minutes and I had to pay him $75.00 for telling me it can't be fixed. Warranty companies get a bad name because of the rip off ones.

The response time was great from choice warranty and from Frosty's. The Frosty's representatives very helpful and professional. I would definitely recommend to a friend if I based it upon this first visit. Thanks for your help.

When I called in for service, your representative was very helpful. The service man that came to the house was also very knowledgeable and the problem was repaired.

The replacement of my garbage disposal was quick and very professional. The next service call on my washer was slow and it has not been yet. Each were reported over 7 days ago.

My washing machine quit working properly. I contacted Choice Warranty. They contacted TN Appliance Co. who were so professional and came when they said they would. The technician was awesome and knew right away what was wrong. I needed a new washing machine and Choice agreed and they are sending me a check! Great service!

Our heating unit was blowing cold air vice hot. I called Choice and was promptly taken given a claim # and was pleased with their genuine concern for our problem. I received quick response also from the servicing company for same day service appointment. Upon arrival the problem was professionally found and repaired (just prior to the colder weather setting in). Thank you for being there and truly helping us in our time of need. Dated: 1 Jan. 2016.

Choice Home Warranty really does care and the team and contractor worked together well until the job was done right!

This was my first time using Choice Home Warranty and it was very pleasant. I placed claim call and a customer service rep happily took my information within minutes. 2 hours later, I was assigned a technician and was able to have him at my home the next morning. He had all the necessary knowledge to diagnose the problem quickly. Part (circ pump) was on his truck and the heat was working before 12 pm. I'm very happy with this experience.

When we called in to make a claim, we couldn't believe how easy it was and how personable and how helpful the representative was. There was no hassle and they got back fast with the info we needed to fix our problem. Really happy with the service and their professionalism! Thank you Choice Home Warranty.

Came to repair my washer and said it could not be fixed so they writing me a check to put in another one. Even though it's not paying for the whole dishwasher at least I got money to put towards another one.

Over the Christmas Holiday my water heater stopped working. I called Choice and received a call from the plumbing company within an hour. They showed me the problem (a short in the wires that had caused some internal fire damage). They said it could be repaired and quoted me a price which Choice approved. I opted to apply the repair quote to the purchase of a new water heater since it was over 20 years old and I felt it was a better option to replace the old with the new for peace of mind, not to mention that the new heater would also be more efficient. I'm glad I had Choice and was very pleased with the service and the outcome.

We are very pleased with the quick response and service. Our pump went out and was replaced. The job was completed in a timely manner.

Our central heating unit stopped working. We called CHW and within 24 hours, our central heating unit was repaired. We are very thankful for this company and the services they offer. I would definitely recommend to everyone.

Have had 2 toilet issues within the same month and both times the technician that Choice Home Warranty sent took care of the issues in a timely manner. Excellent Service. Highly Recommended.

This was a great first experience. This happened over the Christmas weekend and was all resolved, the hot water the Monday after and the furnace yesterday. All is well and working. Thanks for offering me this.

My stove was diagnosed by Choice warranty service rep, and I was told, that I would need a new stove. I received a partial check in the mail for a new stove a month later.

We were very pleased with the fast service we received after submitting a claim online. Within hours we had been in touch with a heating and air repair company. They were there the next morning.

Glad Choice was able to find us a technician on a holiday weekend.

I am so pleased with the service I received. Within minutes, Choice Home Warranty sent me an email with the repair service tech. The next day, my water heater was repaired. Thank you so much for your wonderful service and friendly and helpful agents.

I reported the claim at 9pm, and the next morning the technician called to schedule appointment the same day. He could not repair it, so he replaced it on the spot. All for just the service fee. He was polite and cleaned up after himself.

My unit wasn't cooling and I put in a claim and they sent a tech to my house the next day and my problem was solve. I was pleased.

Contacted Choice.. Referred me to plumber. They came out next day. Fixed. Great and friendly service all around.

Fixed my oven in a timely manner.

The technician and service received was great. The technician made an adjustment that lessened the problem, but it still occasionally returns. There were some other issues with the appliance not covered by warranty, and buying replacement parts for them would cost more than a new appliance, so we elected to replace the appliance on our own instead of opting for another service call.

We had two problems for both garage doors at the same time, but both are different. The guy from CSS Garage Doors identified the problem immediately and fixed them all. I am very impressive with his work.

Knowledgeable. Reliable service.

I opened claim via online. Same day they assign tech and I contacted tech. Make an appointment and my problem fixed next day. During this process CHW rep contacted via email and phone and I am 100% satisfy with service.

CHW is awesome! Claim service is very accommodating. I had a problem with my water heater that need to be replaced and CHW responded right away. I was able to get reimbursement with no problem of the fees performed by the plumber who had worked on the water heater installation. Additionally, when my washer broke down, CHW assigned a technician who fixed it in less than 30 minutes. I'm happy with the CHW Customer and Claim service. Will continue to do business with CHW.

The response to my problem was fast, efficient and well coordinated. I was very impressed with every aspect of the repair process. Truthfully, I was ready for a terrible experience but this warranty company did a great job.

The electronics board went out on my built-in microwave. The customer service agent took my information well, I was contacted by a technician in my area quickly, and he was able to come work on my microwave quickly. He got it to work temporarily while we wait for a part he ordered to come in. He was very professional.

Although the claim was denied due to the policy exclusions, I was happy with the service that was provided for me. The manager understood my needs and helped me towards a resolution.

On 12/14/15: I contacted HCW & was referred to Executive HVAC. Executive HVAC provided prompt same day service.

The wash machine had a timer problem and it was repaired with only the copay. As it turned out there was an additional problem that followed about a week after the repair and Choice repaired that without a copay. It has worked fine since.

I paid more than what is Cap for one year. Insurance covered $500 and I paid $554.97 due to cap rule.

The tech that you sent was awesome and accurate. I would highly recommend your services.

In follow-up for AC/heater service, Choice Warranty had a repair technician call me the same day to schedule an appointment. The company that was sent out was detailed and efficient. It's nice to know that home repairs are just a phone call away.

The Garage Door Company was great. They came in, assessed the issues and and remedied the problem. They are honorable service providers. Just another testament to the quality service providers Choice recruits. Thanks again Choice!

I would recommend CHW to every home owner. I belong to them years ago when we first build the house and now 18 years later we joined again and don't know why we ever stopped. I never will again. They gave me a deal where the yearly dues NEVER increase and I pay $45 for a service call. So far we have used it 3 times and each time we had a serviceman out within 24 hours and the problem was fixed without any issues at all. Customer Service is a pleasure to deal with and they provide everything they advertise.

Called Choice to put a claim in for my leaking garbage disposal and the service that I received was excellent. The warranty company was out the next day and replaced the unit. I couldn't be much happier with the service that I received.

I am very happy with the result of my policy with Choice... Being a builder and real estate broker, I see the faults of all home warranty companies. Even though Choice Home is not exempt from their share of scheduling issues, they do track and allow an easy way for the customer to be proactive without feeling abuse. They do have it together and do get the job done. Therefore I would and do recommend them highly.

We had holes in duct work and we called Choice Home Warranty. They sent out a expert immediately to fix the problem.

Hot water heater went out and it was replaced without hesitation.

I was very unsure about leaving the company I was with but I am glad I did. Their wait time was horrible and their trade fee was much more and so was the monthly fee. Glad I made the changed and got to save money already into the new year.

I had American Home Shield for around two years. When my 15-year-old dryer broke, they opted to fix it at a cost of over 700 dollars. I was totally blown away by that decision and the below sub-par customer service and the wait time to get a representative. I cancelled my contract. I instead signed up with Choice Home. My A/C would not cool anymore so I called in a trouble call. I had a tech at my house the same day. Service was definitely better than the previous company. The tech says the entire unit will have to be replaced.

Although it was the holidays, CHW quickly located a repair technician. The repair was quickly diagnosed and the new part ordered and installed the next day. No trying to find an appropriate service company tech, no surprise costs, no hassle.

I use CHW for my personal home and rental home. The service is always great! The people taking the claims are always prompt and professional.

I opened the claim online about my downstairs AC unit not working and finished it online. The tech came out and had the unit fixed in a short amount of time and called to let me know when he would be here and even when late he called. Very professional.

Our system had stopped providing heat. We received very capable service in a very timely manner. We were satisfied with the responsiveness of the Choice Home agent and from the technician who responded. Our problem was resolved quickly.

My clothes dryer of 20 plus years needed a new motor that was no longer available. I was given a cash amount to be used for purchasing a new dryer. I was completely satisfied with the outcome and professionalism of the staff in handling this matter.

Quick response to my problem with my dryer not drying clothes, but I was told by the repairman that he did not know if he could find the part or not. I had to call the contractor today, as no one had returned my calls. I talked with someone from Brice Contractors, and they are coming on Saturday morning. I sincerely hope that this works. What if it doesn't --- will it be covered?

Recently, I received a service from CHW to fix my garage door opener. I was really impressed with the way they handle my issue. The entire CHW team, starting from customer service reps to the service technicians were very professional, courteous, on time, and knowledgeable. I absolutely recommend CHW for your household needs.

Customer service was excellent, I asked for the company you sent out last summer. They were available, thanks for checking. Follow up email is very helpful, I had all contact info in one place. Great job!

Our oven & stove stayed on consistently even in the off position. So we had to cut the switch off at the circuit breaker & there was almost no flow thru our kitchen faucet. Each company responded in a timely manner, were very professional & we were very satisfied with their work.

Very happy with ease and timeliness of repair.

We requested service Sat 12/19/15, and 30 mts later a tech 22/15 they call me and a technician was assigned. At 12/22/15 again call me stating they can't perform the work as promised. After call you and gave me another service company and they came the 12/23. After the inspection we had to wait till 12/28 when was repaired. Meantime we had to be without the micro on Christmas. With all inconveniences the co. AJ,S is excellent at services, courtesy and professionalism, like you to fix the problem. Opposite to KG,S, the first with lack of professionalism.

My thermostat stopped working during the winter time and we were out of heat so I filed a claim and within 6 hours my problem was solved. Thanks.

They issued plumber right away. They kept calling to make sure I had got an appointment. I call that excellent, nobody else does that.

Clothes washer. Very fast and professional service. Satisfactory outcome.

Yesterday I had our washer repaired. For my $45 deductible the service man was very efficient & resolved the problem in under one hour. We are very pleased with this service.

Our water heater went, and upon review, Choice said they did not cover it. Upon talking to a supervisor, they made arrangements to pay for part of the water heater replacement. We thought that this was very fair, and good customer service.

You answered my call quickly and the technician came within an hour and fixed my problem. Eagle Heating and Air do a great job both times.

I have used CHW twice so far both times it has been clogged drains. The company sent was very quick to resolve the issues. The only negative is that it has taken up to 48 hrs to get the technician to me.

Signed up with Choice on 11/1/15. On 12/6 called in for repair of hot water heater that was staying on at all times. First repair visit - replace thermostat. Now no hot water at all. Next repair visit - said that new thermostat was bad - put in another. Now back to original problem. Next repair visit broke off heating coil trying to remove damaged hot water heater. Spoke to Choice - said the problem happened before I signed up and therefore they would not cover. I asked, “How long do I have to wait before they stop blaming everything on pre-existing condition?” The operator, who was rude, said that they cannot answer that (it is up to them).

I had a leaky toilet and needed a new wax ring. They sent a contractor out that diagnosed and fixed in a timely manner and in the same visit. Thumbs Up!

I was disappointed several times by another server... It was the first time I used Choice and decided I see how it went in 3 major fields of repair. The electrician contacted me right away, came out the next day, told me one fan couldn't be repaired, suggested I buy a new one, came back after I had the correct parts and changed two fans and 3 outlets in a speedy and efficient manner. One worked in one area and the other in another and they cross checked each other's work. The plumbers responded as well, I also needed some additional parts, called them to reschedule, they came out as agreed and worked diligently until all jobs were complete. Appliance person responded immediately, came out and fixed the problem the next day. You can't ask for better than that! I am very please and purchased a long term plan.

I called the company to make a claim for faulty ceiling fans (Wirings, which were a fire hazard). According to my plan, ceiling fans are covered. When the technician informed them that they needed to replace the fans, we were told that they will only authorize "builders grade" fans which were about 1/2 the amount of what they actually cost.

I had a repair service that was less than stellar and Choice was able to make it right quickly. The service provider took over 24 days only to report that the part was not available. I called the manufacturer and had the part sent to me in two days. Choice reimbursed me for the expense and satisfied the issue.

After all the hoopla with First American Home Warranty I basically swore off home warranty companies. However I decided to go with a company with minimal cost to me and just to have a little bit of assurance, because I don't have contractors at my whim. Well I am glad I chose Choice Home Warranty Services. I was skeptical because unlike last time I did my homework this time and most of the reviews were decent. I put in a service request about my washer on 12/25/15, got a call 12/26/15. Technician from RMR came out, diagnosed the problem and today 12/28/15 got a call from Choice advising me that to repair the problem would be more than what the machine is worth and I will be getting a check for basically what I paid for the washer. This is what I am talking about. I will be getting a new washer.

I called for service on my AC/Heating system just before the Christmas holidays. They did a great job of getting us an awesome repairman to get it fixed. You guys are great!!!

We called and submitted our claim. The next morning, Reggie The Plumber called, gave a time and they were there and fix my garbage disposal and cleaned up behind themselves. Awesome job!!!

Everyone, including the contractor, was accommodating and well versed on the subject of my range problem.

Choice Home Warranty changed company to conduct repairs, but tech from new company was great.

I am fully satisfied with the performance.

I am very pleased with the treatment and service I received from Choice. They attend to your repair request quickly and have very experienced Vendors come to your home to do the repair work. Their computerized tracking system for your service request is also very helpful to gauge repair time frames.

Air conditioner was not cooling and repair was completed within 2 hours from my phone call. Excellent service. And there was no charge. Also this was on a weekend, the day after Christmas. Service man explained exactly what the problem was and what he did. Great.

Our garbage disposal stopped working on Christmas Eve. I called the Choice team, and they handled my claim promptly. The representative was friendly and kind. The company that fixed my disposal arrived on time and replaced the system with a higher quality disposal. Thank you, Choice!

The service provided by the technician was great. Very good communication skills, explained and showed me what the problem was and what was needed to resolved the problem. Very knowledgeable about his craft.

Once they got the right service tech it was pretty easy to solve my issues. They choose not to fix my range, but to make a blanket payment for the purchase of a new or newer one. My only issue was it took 3+ weeks to get the payment. Not good going into the holidays with no range.

I've made a claim online on Christmas which they got back to me right away with the technician information, which I thought the technician would call me. However, I had to call them since my kitchen sink backed up. I called throughout the day to technician with no callback and no answer on the phone. I contacted Choice toll free number that displays 24/7 on website, however when I called they said their offices are closed. So I emailed the emergency line with no response and I sent 2 emails on my claim with no response. I'm going on 3 days without being able to use my sink. Is Choice Home Warranty 24/7 establishment or is it false advertising on the site, and the sales person who sold me the plan lied too about 24/7 services? This is first time I had to put in a claim and deeply disturbed with the customer service. If this is the case I want my $ back.

We called the repairman about fixing the garage door opener, but he never called back. It started working again so I never pursued trying to contact him again. Disappointed in his service.