Choice Home Warranty Reviews

Called Choice day after Christmas. They scheduled repair service the same day. I was impressed by the rapid service. Choice used a very reliable company to service my washing machine. Sears does a good and thorough job. Thank you choice home warranty.

Plumbing problems. Submitted claim. Could not get a plumber in normal time frame. Choice offered reimbursement option. We called a plumber who responded that very day. Submitted claim for reimbursement. Approved by Choice next day via email. Great service. So happy got issued addressed before Christmas guest arrived at our home.

I was very pleased with the service I received to repair my refrigerator and my garage door opener. Considerate repairman and efficient service. Very easy to submit claim and service was prompt and timely. Would definitely recommend Choice Home Warranty.

They were late but finally called and apologized 3-4 hours later. Technician did show up that evening and did a great job in a very small amount of time. The only thing that I was unhappy about is being so late after waiting the 4 hour window of time. When the owner did call, he did apologize and sent his technician over promptly. It only took him about 30 minutes to fix the problem. I would use them again.

They have worked on our dishwasher twice and our gas dryer twice. Always on time. The dryer wasn't fixed the first time so they come back the second time with no charge. The technicians are always here at the specified time.

Eric, from Homeodel come out to our home and tested, then replaced an element that had gone out in our water heater. He was quick, super friendly and took care of the problem. We would highly recommend Eric from Homeodel for needed repair services.

I called CHW and the customer service lady was so great to explain what my options were, how the process works and scheduled a technician. So far my experience has been a 10 +++. This has been my first time using CHW.

Extremely easy to deal with. Submitting a claim is a simple process. And the vendors we have dealt with so far have been extremely professional and courteous. And I can't begin to think of the money that it has saved us.

The hot water in shower stop working and the guy fixed it problem quickly.. Also he wore his mask correctly. Thank You. We feared the worst but the guy who fixed it made it seem like a simple fix. We are pleased with the service and the warranty company.

The claims representative was very customer centered and processed my claim and made sure I had no additional issues. I also received a call from the assigned service company with detailed information regarding the date and time. It is great to have peace of mind that when you have appliance failure CHOICE will be there to take care of your needs.

My experience with CHW was very pleasant. The wait time was less than 10 minutes. The agent who assisted me was professional, courteous, and cordial. Within three I hours from the time the claim was filed, I Was scheduled an appointment.

The young man that came out to repair my furnace was very professional and did a great job. He spent time to educate me on some do’s and don’t and I really learned a lot. Excellent service was provided by this gentleman and I’d recommend him to anyone.

The customer service was fast to answer my call. I received my work order number quickly. I haven't gotten my work complete because it the weekend. I have used Choice before this and have found them to be a very good company to be a part.

Being a new home owner, with not much experience in any TRADE. Being able to afford Home Warranty is a gift! Placing the order/ticket was a breeze! And the technician that I was matched with contacted me as early as a couple of hours after placing the ticket! Having this type of warranty covers a lot of my anxiety about having things fixed around my new home if I’m unable to do so myself! Thank you CHOICE HOME WARRANTY.

Been a customer for years. Called in winter as heat was broken. Scheduled with a company that offered an appointment in 5 days. Customer service was not helpful in finding us a company as an emergency service. Asked to talk to a supervisor and was hung up on! If you need service in an emergency find another company.

The technician that was sent out to handle our plumbing issue from Elite Plumbing did a good job. Unfortunately the problem could not be seen but he performed many tests to try & find the problem. I would highly recommend this company that Choice Warranty sent.

Very detailed, courteous and not pressured buy. I purchased this warranty, due to the high ratings from the BBB. If it wasn't for this rating, I would have never purchased it. I would recommend this warranty to anyone else. Now, I will wait and see if my experience is just as great as the customer excellent reviews.

Our technician was prompt and knew exactly what was wrong immediately. He kept us informed throughout the repair and also was able to work around our schedule. It did take a little long to get the appointment to begin with, but it was well done.

It turns out I didn’t need a water heater repair but the first experience I had with Choice Home was for my oven, the repair was prompt, the repairman was courteous and the oven works perfectly, what else could you ask for with a home warranty company!

Technician came as requested. Made a diagnosis and asked questions. He notified Choice Home Warranty of the situation and informed them of all the details. Choice Home Warranty denied the claim by stating false facts that were made up on their end and directly conflicted with the technicians report. A sorry state of affairs. Very disappointing to find that the company will lie to clients to deny claims.

Service rep was very helpful and patient with me. She explained all the information and then let me call her back after I discussed the options I had with my husband. She was able to set me up on a payment option that fixed my budget.

Choice has been very helpful, and quick to respond to our needs for repairs. We are happy with their service and would recommend them to new customers. Service technicians are friendly and timely. They explain the problems and also their recommendation for follow thru on repairs.

Two polite men came and one started to diagnose the stove and the other the refrigerator. They quickly found the problems. Each item had a faulty switch due to normal wear and tear. They explained to next step, getting the approval to order the parts, and they then left.

All of the things I needed repaired in my house, I’m satisfied with the tech guys who did the work. But this is first time you told me we have to replace my product. Offering me only half of the replacement cost is a joke. If you say in the contract if you can’t fix it you will replace it means to me, no money out of my pocket. My last home warranty company replaced my hot water heater when it broke down. They didn’t offer me half of the replacement cost. I guess I have to change companies again.

Called, made claim on 12/21/2020. Angel AC LLC came out on 12/22/2020. Repairman seemed like he didn't know what to do. Explained to him what I had observed with the thermometer. Had to cut on/off and shake to get unit to come on. It was not checked. Had to call again early on 12/24/2020. Called company on 12/26/2020. No knowledge of claim/repair being reset to come back. Was told they would try to get someone out on 12/27/2020. Poor service.

Excellent and fast service from the beginning to the end. A part had to be ordered and it came back in time for Christmas. Customer service was handled efficiently. The repairman called before coming and quickly determined the problem. On the return back to complete the job, the repairman called to let us know the part was available. He came with the part and installed. He was very courteous and thorough. Before leaving he made sure that the part fixed what was needed.

I have used my plan several times...washer, refrigerator freezer repair and ceiling fans (2) replacement. I was extremely satisfied with the service regarding my washer and refrigerator repairs. CHW service and the technician's service were exceptional. I wasn't as happy with the ceiling fan replacements. The fans were not the same quality as what I had, but I was pleased that my plan replaced them. One fan rocks and is not steady. Since it took 2 technicians to get the job done, I didn't call and complain. I will at some point have a technician look at it. Even with that, CHW's service is 5-Star.

My claim was denied because my water heater leaked water. That's when you know the water heater needs replacing. Poor decision on Choice Home Warranty. Unless this decision is reversed, I will cancel my coverage. The woman I spoke with was very rude and did not appear to have a common sense or this company is very shoddy and not worth doing business with.

For the most part the home warranty has worked out well. I place 7 calls this past year and they covered all the calls and repairs, one was a slight hassle but in the end they covered it. Just rejoined for another year so I hope they continue. However I purchased another for my relative and Choice totally screwed the pooch on her. The repairman never showed or called. She had to hire someone privately. I'm not happy at all about that.

The serviceman sent out was great! However, your decision to repair a 10-15 year old dishwasher is unacceptable. What, so it works for a few more months, and quits completely? Or maybe until next year and then it's not covered and now we're stuck purchasing a new one. You take in all the money for warranties, but how often do people really get replacements. Cheap way out, folks!

Sent the text and they were right on it! Thank you much. Tech was here installing new dishwasher that had to be replaced. I sent text about microwave and they contacted the tech while he was here about checking out the microwave so he just took it out and took it with him.

He replaced a plug socket in the bathroom. He is very excellent and very professional and he have a very good personality. He came on time. He explained the problem fully. We also appreciated how he showed us the defective plug and explained how it broke. We would love to work with him again.

Very professional but Long wait duration for replacement part. However, this was during mail delays with COVID and the holidays. There was confusion in the assessment of the stove. What they offered for a new replacement was ridiculous, unable to replace for that price.

I just joined Choice Home Warranty and found the warranty to be in-line with my needs and financials. They may be slightly higher price than other competitors but they show to be a top rated company and when the time comes for service I don't want to take the risk of not getting adequate service.

Nice experience. The repairman came, looked at it and came back next day and repaired it. Very efficient. He came back on Christmas Eve and fixed it. He was nice and cordial. I can recommend him and gave us more tips how to take care of our pool.

Heater went out on 12/23 and was fixed 1st thing in the morning on 12/24. Thank god it was 12 degrees outside. Repairman was from Des Moines heating and cooling was amazing. He was able to fix it quickly and gave lots of advice on what to do if it happened again.

First time user. Easy scheduling for the service. Expert showed on time and completed the job. Very fast and professional. Highly recommend. Would use the same company again for any issue in the future. This is first time use of the company.

The sign up process was very smooth. I called to confirm that condos were eligible for coverage. I was given the pertinent information and policy number. Sign up was very quick. I was very impressed. This initial cost is also very impressive and there are more items covered than my prior company’s.

I am happy with my water heater repair. The 2nd guy who came to make repairs turned out to be my 2020 Christmas gift. He was knowledgeable and able to resolve the issue quickly and efficiently. He was courteous and provided excellent customer service. I would definitely call this repair service again.

I have never had an experience as the one I recently had with my very first claim. You flat out denied my claim and has caused me distress. I will never recommend anyone for your service as I do not like the way my claim was addressed. Why do you even have a water heater warranty as part of your plan if you can’t replace a leaking water heater that gas destroyed my wood floors. I now have to come out of pocket to replace an item that I thought was under warranty. This has basically ruined my entire holiday. What a shame. I’m retired and on a fixed income and cannot bear the cost of replacing appliances which is why I got the warranty in the first place. Very disappointed and feeling betrayed. My mistake for doing business with this company.

I purchased a home warranty from Choice Home Warranty. Sales team was very informative and polite. They answered all the questions I had to my satisfaction. I believe the warranty will be a very useful thing and reasonable in price to cover my home. Thank you very much choice warranty.

I have been with Choice Warranty for 2 years. I have had to use them on several occasions. They sent people out to check my appliance the next day to determine the situation. If it could be fixed, they fixed it. If it couldn't be fixed they gave me a check for the purchase of another appliance. I'm pleased with their service.

Filing the claim was no problem. Getting help to fix it was not solved by you. I got a technician to fix the machine. Your subsequent email said I would be reimbursed. Then it said I could not file a reimbursement claim!! How come. I have had the dryer fixed and have the technician paid. What is going on/ I WANT TO BE REIMBURSED less my $60.00. If not I surely do not need your company any more.

I've had Choice Warranty for 2 years and this was the best repair experience with a Sears Appliance Repair person for my Whirlpool Gold refrigerator ice maker. I wish they were all from Sears. Even the communications leading up to my repair appointment was professional from Sears. That has not always happened with the other repair contractors sent to my home. I hope Choice continues to improve their contractor personnel.

Tech. came on time, checked water heater, said it needed parts. He had to check with Choice Home Warranty. Had to call him back. He said they did not approve his request. They said parts were still in warranty and should be covered by manufacturer. He would get back to me. That was on the 22nd. Called today the 24th. Have not got a answer. I do not know where I stand as far as I am aware it needs to be fixed or replaced. I paid for my protection. Please let me know. Claim no. **. CHARLES **.

I would recommend RCP Plumbing to a friend. He was very professional, courteous, knowledgeable and very good at explaining what was needed to make the repair. He called ahead of time to let me know what would be the arrival time. He wore a mask, gloves and made sure his work area was clean after making the repair.

Making the appt. with Choice was easy, and the response was pretty fast. Mr. ** was thorough, knowledgeable and extremely helpful and I won't hesitate to recommend him. Very pleased with the experience overall.

Happy with the technician and knowledge he had with the problem. System appear to be much calmer and quieter and only took 1/2 hour to repair! Glad that hectic noise is gone. I will call them back if the problem starts again.

Adam was extremely knowledgeable and gave us a good deal. He explained the coverages and prices available. Several options were presented and allowed me to choose the one I found most suitable for me. It all seemed like a very good deal.

I bought a warranty from Choice earlier this year and as soon as the ink dried I had two back to back claims. They jumped all over it and did the right thing. That’s much more than I can say for their competition whose initials are AHS. Choice runs circles around their competition.

I was so impressed with the timeliness. I submitted a claim for my dishwasher and had a technician at my home the next day! He was very nice and polite. He diagnosed the problem and had to order a part, but I loved the very quick response to my claim.

The technician was excellent and very knowledgeable about explaining how the rekeying warranty worked as far as what was covered. I appreciate his professionalism and he was very quick about getting the job done. He also walked with us to make sure the keys worked correctly.

I submitted a claim in August to get my sump pump fixed. It is December, and I still have not gotten this fixed. I do NOT recommend Choice Home Warranty at all. Terrible customer service and a waste of money.

The plumber that fixed my clogged pipe was extremely professional. Yes I would recommend him, and his company to other individuals that are in need. Choice homes so far I am pleased with the service that you consistently provided me with.

This was the first time we used Choice warranty service and had a very good experience. We submitted a request on the weekend, the technician came out on Tuesday. The garage door opener remote control was fixed the same day.

I was referred to Choice Warranty by my boss who spoke very highly of the service. After recently experiencing a financial burden of replacing my HVAC system, I am very relieved to have coverage. Greg was the representative that worked with me. He answered all of my questions and provided me with information. He explored discounts and was able to offer me a discounted rate. He was kind, patient, professional and courteous!

Dennis was polite, clear, and helpful. This is the second claim we have had to make and both times, the representative has been helpful. I received the claim email before we were even off the phone, which was great for follow up with the plumber. The service fee is less expensive than the other home warranty companies we looked at and just as reliable.

on 12/8/20 tech Benny with Universal repair LLC came to my home to repair my microwave. His comments on receipt were "unit is heating but not as before according to customer". He went on to say he would go back to his office to contact CHOICE about warranty and get back with me. I asked if I should call Universal. He said no they would contact me. To date I have heard nothing.

Coverage. Neither tank nor labor is covered on my water heater. Sometimes I feel that this is just a network of contractors to get business. Small things are covered. Larger repairs or problems are not covered. People are pretty friendly.

Had my air compressor go bad and need replaced. CHW was very fast in getting a qualified technician to my home. They approved replacement and ordered the part in a timely manner. The only thing is I had to pay some $ out of pocket for the part and repair. Overall great experience with CHW. Thanks. I want to say thank you to Rollinson HVAC for taking care of our situation. If you need professional and caring HVAC, you need to check them out. Thanks Zach.

Each time I have had to contact Choice Home Warranty for service on a covered item, I have received quick and courteous service for the technicians dispatched to my home. I have and will continue to recommend Choice Home Warranty service.

I could not get the heat to come out when I switch the thermostat to heat. I was very pleased with the time it took to receive an appointment and the rep was extremely pleasant. I would recommend him anytime.

Technician relit pilot light, explained why it went out and how to relight it myself. Technician waited patiently to see if the flame would stay on. Answered all my questions and was kind and polite. Would recommend to a friend.

The technician was very professional and prompt with his work. He did a great job and explained what he was doing to resolve the situation. Also clean up the jobs that he performed. I would recommend that company to others. Did a great job.

Awesome. Just took a little longer than I thought it would for someone to come out for the service of plumbing stoppage. Had to make other arrangements when needing showers and restroom purposes. Although company was great that came out.

I rate you 5 stars! Your customer service was absolutely great. The speed that things were scheduled, reviewed and resolved was amazing. Thank you for the way you run your business, it is as it should be. Exceeded my expectations!

Updated on 09/27/2021: I have had nothing but excellent service on my first 3 service calls since purchasing my Choice home warranty in 2020. After using other home warranty services in the past I would highly recommend Choice over all of the others.

Updated on 03/05/2021: Our Tech showed up on time, was quick and efficient in troubleshooting. Determined the the thermostat was bad, replaced it and things are normal. Only disappointment is that when I questioned the prior tech in December about the thermostat that I thought could have been the prior problem, he said it checked out. So now 3 service calls on one device in a year. Two of whom recommended a new furnace. How do I go about CHOICE giving the go ahead to replace this aging relic.

The guy I spoke to argued with me and actually hung up on me. He was mad because I didn't have the finances to commit to the 3 year deal he was trying to get me to get. I explained because of covid my job/finances were not guaranteed and I couldn't commit to the payment amount. He replied by saying covid has been here for a year. Very unprofessional for treating me like that and actually hanging up on me. I was referred by a friend but after my experience I will not refer anyone because I don't want them to be treated like that. I hope all your calls are recorded and used for future training because this should not be acceptable behavior. I just hope what I'm going to pay for is worth this.

Todd ** was the best!!! Looking forward to having peace of mind with Choice Home Warranty!!!! It was easy to read, affordable price, responsive rep. We got the plan and added pool coverage, can't wait!

Service tech came out to look at it. 85.00 service fee. Reported it would be 500.00 to repair. Choice offered 246.00. Can't even buy a used one on Marketplace. ONE week to talk to a claims adjuster! No Thanks! I will take my 42.50 monthly payment and make a account so things can be fixed. AT Christmas! No dishwasher!! No apologies NO nothing!! Terrible customer service!

I have not been happy with my recent experiences with Choice. We had a very knowledgeable technician to come out and diagnose a problem with our heater and Choice refused to pay for the work. The Tech stated the system was old and needed to be replaced and was not due to misuse. Choice said it was rust and corrosion and they don’t pay for that. Well The tech did not see any rust or corrosion. We had someone come out and take a second look and agreed with the first technician. The picture sent to Choice did not show any rust or corrosion so basically they lied and came up with their own assessment that wasn’t based in facts of the Information or picture sent and did not pay for the replacement.

Technician was great. Had to get approval for parts prior to fixing it. Taking longer on getting the appliance fixed. Technician should carry general parts to fix appliance on the spot. Instead of getting approval from the Company and then ordering the parts. Now I have to wait another week before I can get my dryer fixed. It needs a coil and that is. Generic part that goes out.

I received a email from CH to confirm my appointment for mon dec 21, between 10 and 2pm,around noon on dec 21, I received a text from A&E saying they would not be at my home until dec 22, they knew nothing about the date of dec 21 to fix my stove, Very poor communication between CH and A&E, extremely disappointed and inconvenient.

It took Choice Warranty more than a week to get someone out to my house. That is unsatisfactory, and the problem is yet to be fixed. Choice is slow to fix the problem. Heaven help you if there is a true emergency.

We were not present as it is a rental property. Tenant said all was fine. We are very satisfied since you found technician. Previously we had to and we were not happy. We were very pleased this time. Hopefully continues for future needs.

The technician, Mark, was excellent! He informed me of everything was going on and explained what needed to be done to make the garage safe and operate effectively. I would highly recommend this company for garage repair!! I trust them to do a good job. Choice denied the claim 3 days later. I plan to appeal this decision, but I am very dissatisfied with the process of getting things done with Choice.

Tech was very professional, took safety precautions in our home, wore a mask, removed shoes and didn't touch anything in house except furnace. Very courteous and diagnosed the problem promptly. Went to order part and came back to fix furnace as promised.

I created a claim on 12/7 for an URGENT Toilet flush tank overflow issue. The issue might be smaller. But I haven't got an appointment for 2-3 weeks and every time they say it is escalated and no response yet. I have never seen these kinds of issues before. If they don't help for an emergency, how can we trust these companies? Now I am trying to schedule on my own.

Before I could finish to complete my application information I got a phone call from one of your personnel. I informed him that I would like to applied for the home warranty. He explained the policy procedures and benefits covered under the warranty.

An appointment was made with Dennard for the next day. However, they do not have access to parts of the door that are needed to be replaced. After I placed my claim, my email and telephone lit up with at least 11 different Choice employees calling to (just got another email) try to sign me up with Choice. As I blocked numbers, they changed numbers and called back or if I didn't answer, they started sending emails. In 2 days I have have 13 telephone calls, sometimes 3 calls from one person, and 11 emails. I have asked 4 different employees to please stop these and have been assured they would - but it continues today.

Choice Home Warranty has asked for a review of my recent claim experience. This is the second claim I have made through my home warranty. On the first, it was six weeks between the time of my initial claim submission and actually having a repairman at my house. In that time, I called nearly every day to inquire of a technician being scheduled for the repair. Bear in mind, the repair in question was a water leak inside the wall that was doing more damage by the day! The second claim was much the same only it was three weeks between the claim & assigning a technician. During that time I asked repeatedly to speak to a supervisory which was denied each time. SIX, and then THREE weeks to get a plumbing leak even scheduled, much less repaired. On both occasions, the plumbing company assigned was Dynamic Plumbing of Carlsbad, NM. Their service was top notch on each call.

Great price and product, but they make a ton of phone calls to you even after you sign up. I think the warranty of very useful and hope to not need it but can’t wait to see how it goes when we need it.

On Dec 12 I made a work claim because house heating system stopped working. Temperature outside - 40 degrees. The Choice contract says they will provide service within 4 days. On the 5th day I called Choice & was told they are waiting for a call back from the provider. No verification whether Choice had tried to re-call provider. Dec 17th I got an e-mail that a provider would Come to house on the 21st - meaning 10 days with no heat before anyone looks at the problem.

Overall respectful and consideration that was shown to me - I felt important. Everything was handled professionally. Everything was handled quickly. They knew what they were doing and assisted me with perfect service. I would recommend Choice Home Warranty to many. I got right through no waiting.

The response was great, the technician, very amicable. The problem is taking time to resolve, now it's the third visit from the technician, the furnace start but then the flame dies after about 1 hour, but it continues blowing cold air, will see????

Repaired electric outlet.. Was on time, courteous and did a good job. Ran many tests while doing the job and after it was completed Full of information and explained exactly what he was doing, Would highly recommend. For any electrical work you need to have done,

I had a very rude agent that was very forceful and pushy. I almost consider going to another company. He kept trying to force me to get a plan that did not work well for me financially. He also made rude comments saying that he couldn’t believe me and I don’t understand what I’m doing.`

Reliable Garage Door came to my home for a broken garage door spring. They communicated with me about when they would be coming and when they were on the way. Isaac was friendly and completed the job quickly. I was very happy with their service.

Quick professional response to my claim. It went as stated in their advertisements. Even though the appliance wasn't repaired the technician explained why and that a part needed to be ordered and because of the upcoming holiday it would take a couple of days.

Easy communication for set up of my new home warranty. Representative was friendly and knowledgeable. Was up and running in less than 15 minutes. I am hoping to never have to utilize my warranty but the peace of mind is there knowing I have protection.

We needed the locks changed on our new house so CHW sent out Big D's Keys. The appointment was scheduled almost as soon as I requested it, then the tech arrived 15 minutes before our scheduled appointment time and was in and out in less than half an hour.

I had called in about our water heater leaking from the top seam of the tank. The plumber came out and inspected it and confirmed it. I paid the service fee of $85.00, and then found out that the tank unit itself was not covered under the contract. After reading the contract I understand that now. My issue is when I called it in, your company had my contract in front of you, and should have told me that this was not covered upfront instead of me paying $85.00 to the plumbing company first. I had the repairs made by that company, but I feel that your company should have let me know upfront. I really feel mislead and that I was not that important to you as a customer. I would expect an adjustment on my next payment due of $85.00.

Work had to deal with urgent heating problems. But it was quickly resolved by allowing us the option of reimbursement if we got our own technicians. We finally got someone online. We were only out of heat for 48 hours. Thanks.

Emergency 12/21/20 busted pipe in kitchen, I submitted a claim online early Monday morning and within a few hours, I received an email letting me know that a tech from HVac would be @ my house between 11am-1pm Tues 12/22/20, they included the tech name. Tues morning about 10 am, I received a text message stating the tech was en route to my home.

Tech was very professional. Got job done quickly and efficiently and he cleaned up area when finished. He was very informative about price, problem and what needed to be worked on. Would definitely recommend the tech we had today. Very happy. Thanks.

The technician was great. Very friendly. Answered my questions. Very knowledgeable. He was very informative. Wore a mask. Very safe. I would definitely recommend him and your company. People on phone very courteous and helpful. I would definitely renew next year.

It went great! Fast and turned out just issue with a switch! Todd was very informative and explained everything to a tee. His business is very knowledgeable about heating and cooling. And Choice Home Warranty reps are easy going and convenient to talk to.

My request for service were handled quickly and professionally. The service repairman was very professional and explained the findings, work and follow-up service needed. We were contacted within one day. The options for handling the matter were presented and found to be very reasonable..

Claim was input on Monday the 14. Appointment was on Wednesday the 16. Approval not until the 21 when the parts were now waiting at least another week. 2 weeks without a washer. Not acceptable for a family of 5.

The timely response from Choice Home Warranty to have a tech come out was fast. Also the tech dispatched was very knowledgeable as well and I believe did an honest assessment of how our furnace was functioning. They alleviated our concern stemming from the other company's tech who may have been trying to push a new furnace on us.

I’m glad they were able to come in a Saturday. In the evening. They explained to me what was the problem. I very much appreciated it. They had all their tools and equipment with them. Very efficient. If we ever have another problem I’ll be sure to ask for them. They were kind and nice. Well mannered. Thank you for helping us and recommending them.

The electrician come over and the problem is not resolved. Need wait one week for parts. He said is need to get approve from Home Choice warranty, then order the new part. When he has the new parts come back in week or 10 Days, too long time.

The circuit board on the garage door opener shorted out. Choice sent a specialist out to check it out. The circuit board can't be replaced so entire opener will be replaced. My door has a keypad on it and choice apparently does not replace that part. It's part of the system so I would think it would be covered, but not. Also Choice only provides 1 door opener also not Ideal since we have 2 cars. Overall it will cost me the deductible plus $50.00 for the keypad. Better than $450.00 quoted from a company not listed with Choice. Choice worked well in this instance.

The technician completed the job efficiently. We were happy. He arrived within the time widow. The time widow of 4 hours appear to be long. It should not be more than 2 hours. We are glad that all went well. Thanks.

Ralph was knowledgeable and easy to deal with. He explained the policy in depth and did his best to try and make things work to best suit me, the customer. I did have a lot of questions and he was patient and willing to explain everything.

We were referred by our neighbor after having a less than satisfactory experience with our previous warranty company. They worked with us on pricing and service fee cost. The coverage is superior to our previous company, as is the price. Looking forward to working with them!

I have another company that I would trust more. My problem was not resolved, I have been paying my monthly fee for over a year and was told it was rust and my fault. This is the first time I asked for help. I am going to contact Alabama Senior Services to report Choice Home Warranty.

Representative is kind, friendly, professional, helpful... The contract rate and service call fee were explained, but I think that I will need it, so I accepted it. I had an old contract $1612/6 years term, it’s just stated less than a month, I canceled it because I was confused/unhappy of promises. Canceled it, starting over by opening a new one!.

The technician replaced the gas valve of my water heater. He is so polite, respectful and helpful that he explained what is wrong about the heater and what he had to do. The company is very recommendable and for sure I will recommend it to anybody I know who needs home warranty. Thanks to Choice Home Warranty.

When we called CHW, the second time, due to another problem in our home. Realizing that it must be electrical, & had nothing to do with the microwave, suddenly blinking & shutting down. It's when we had the power surge!! Everything in one part of house that was on went OFF along with a LOUD BANG! We had to call the Fire Dept. to make sure everything was ok. CHW called right back with the name of an electrical co. Mr.Circuit Elec. They originally said they couldn't come until 4 days later. We asked if they could come sooner, they came the following morning at 7 am! They were efficient, took the time to explained everything to myself & my hubby. Step by step, & when the parts they needed were outdated, found another alternative way to efficiency complete the job!! We are VERY HAPPY WITH THEIR WORK!!

I had an odor coming from my downstairs shower drain. I tried Drano, fishing out the drain manually, and pouring soda and vinegar down, as recommended, and did not work. So I called Choice for a plumber. It was determined the p-trap was leaking and not prevented sewer gas from entering the home and would cost $1800 to repair. Choice refused the claim, even after advertising they would accept my contract knowing I had an older home. This is what happens in older homes, that is why we buy the insurance!

Customer service representative is too knowledgeable and my problem is resolving very quick and make a schedule for service. In with timeframe give by representative of my schedule technician contact me and also I received phone call from Choice Home Warranty representative. Thank you.

My washer started leaking water, but once it was checked, we found that it was the sensor that went bad. So the washer couldn't tell when the tub was full of water. The part was ordered by the plumber and it was fixed. Choice home warranty's approval for it to be fixed came on time even though it was close to Thanksgiving. And the plumber (Red Plumbing) also did a good job of coming back to fix the washer once he got the part, even though it was Sunday! The part came in the night before and he didn't want me to have to wait until the following week! How wonderful! So everyone did their part to make everything work out in good time. It stinks to have a house full of dirty clothes (pun intended).

Place claim and when a received the contact, it was 10 days out. That meant 10 days without water. Call service line and was told that was the as soon as they could come out. She gave me their number and said I could call them and see if they could do better. In other word, I was to work out. My neighbor came over and replaced the pressure switch and I cancelled the claim number. 10 days without water did not seem to bother Choice Home.

The tech was supposed to be here Saturday. Never showed. Finally came on Monday. Fixed my leak. I wish I had never bought this warranty. You people suck. I have had nothing but problems dealing with your company. I will never ever recommend you to anyone. I have already wrote to the BBB. Thanks for wasting 1700.00.

Called in my problems and techs were here the next day to start- and the parts was ordered and now waiting on parts to both items to be installed - now hopefully the problems will be solved - complete confidence on both service techs.

You were very quick to open a claim, and Gotham air was here within three hours and fixed our heating system Within an hour. Best service possible. Technician knew exactly what the problem was and what about fixing it quickly and efficiently.

Choice scheduled the appointment 3 days later. When I called the customer service. They said they can't help for this appointment. This is my responsibility to call the service for an early date lookup. I rescheduled it next day. Now the parts comes 22 days later. Same thing. It's all our responsibility to make everything fast.

Excellent service. The technician had a plan for what the problem was, but still took the time to troubleshoot, finding the real issue, which was then resolved, preventing the need for either rework, or a return service call. Clean, tidy, and very polite. Very pleased.

The, so it is not covered. They said there was blockage in duct work. They said it was not covered by Choice because it was not considered wear and tear. Well we did not put blockage in there. It had to be be from living in here from day to day. I don't like this. I will see what else they do with each visit to see if I keep this warranty.

I placed the order for service late on Sunday evening, when I woke up Monday morning an appt. was already scheduled. Although the technician was running late, once he arrived he provided excellent service. I am very please with my Choice Home Warranty.

The bi-yearly inspection of furnace by local contracted, it was determined that the water heater (part of heating system) needed replacement because it will fail any moment, leaving tenant without heat and hot water. We contacted the home warranty offices, claim was processed very quickly, technician dispatched within 24 hours and technician advised there was NO problem. Thank you for prompt attention to this matter.

I would not recommend Choice Home Warranty to my worst friend. They will handle small claims decently. But they neglect to highlight the $1,500 cap per claim. A question my wife And I asked about when signing up. And we were only told about the $10,500 per year per house. They want me to pay for my own repairs. And they are horrible at showing you the numbers but claim they are using the numbers to tell you how much you will have to pay.

You didn't allow what he said was the problem, which now I question, and he suggested an out of pocket expense of $700.00. I am calling another plumber to check out the problem, one that is not in your system. The results, all around, are disappointing.

The tech was quick and decisive. Knew his stuff and was professional. Pleasant to talk to and very knowledgeable. Got a reply back quick within a day saying machine cannot be fixed and that I need to buy a new one. They made th epayout and the check was sent out very fast.

I highly recommended this service to all homeowners...each claim I have filed Has been handled in a quick and satisfying manner. I could not be more happy with the service and receive. If you have not used this area's I recommended you do so.

I have been using Choice for more than 10 years but recently they surprised me with great service. By the time I raised the claim, Choice was able to processed and fixed the issue with a week which is great.

The Agent who I spoke explained the coverage, policy in detail and offered good price and various options. I would recommend the Choice Home Warranty to my friends.. I am looking forward to get the best services from choice home warranty. Thanks.

My husband Dave called & requested a plumber on the afternoon of Dec. 21st. He was told for me, (Peggy) his wife to check her email messages. It is now 7:05 pm and there are no messages regarding as to a company or address & phone # of a plumber that might be coming over tomorrow to fix our toilet. I'M NOT HAPPY.

I was please with the promptness of the response to the service call. The technician was precise and accurate. That is the review that I choose to give. The service was good and I would recommend. Thank you!

I called today to get my home warranty on my Michigan property renewed for an additional year which makes it far more marketable since the warranty is transferable. Your agent explained the options to me and I chose the one that is right for me as the home will be sold soon. Since the warranty is transferable, I will give the remaining time to the new buyers. Your agent was professional and thorough and friendly, so I appreciated his help.

Kinda hard to write anything, as I got an email saying that available servicemen had not called to take care of my job ticket. I do have the option of getting another person of my choosing to do the repair and then get reimbursed, but I know of none - - will have to do some checking....or wait....

I placed call on sat. Was called back on sunday morning. Had appt. for monday for repair. Repairmen came 9am. Fixed by 12 noon. One of the best experiences I have had with home insurance warranty. I would recommend Choice Home Warranty.

My washer machine went out and within 24 hours, a service tech was here, within 2 days I had a new washing machine, I could not have asked for any better service, Choice Home Warranty is the way to go.

Kayleigh ** was knowledgeable, courteous, had a positive attitude and was helpful as I considered whether to change providers. She is deserving of praise and even a raise. She also demonstrated flexibility and initiative as she considered our needs and timing issues since we have our home on the market. I definitely intend to recommend this company if the service is as excellent as was Kayleigh.

Very knowledgeable agent. Explained several options. Quite persuasive. Signed up for a longer-term. Hope it is not a mistake. Have had some success with other home warranty companies in the past. Have a happy and safe holiday season.

We were given the option of waiting for the warranty company to send us a plumber, or call a professional plumber, and get reimbursed, thereafter. We opted to call our personal plumber who did the job quickly and professionally. Furthermore, he recommended safety items that needed to changed or upgraded.

Best home warranty company, Excellent customer service and amazing technicians, I’m so happy having this getting my back whenever I need them. 2 hours after I submitted the claim about my furnace, an amazing technician showed up and fixed the issue. Thank you.

The people from Diamond Garage Doors and Openers were just wonderful. Knowledgeable, polite and very professional! They went out of their way to take care of us during this difficult time of pandemic and holidays. We couldn't have asked for better service. They are the best!!

I had a contract with Choice Home Warranty about 10 years ago. The coverage was poor at that time. I decided to give them a second choice based on updated advertisements. I had a plumbing problem and the subcontractor Choice Home Warranty sent to fix it had to cut access to the blockage in my living room ceiling. They refused to pay for the ceiling repair as they said since they paid the plumbers 350.00 and they only pay a total of 500.00 for plumbing. They stated that they would not pay more than the 500.00 even though the subcontractor they sent cut the hole in the ceiling.

Both replacements went well & the technician was quick in his work. The work was performed on Tuesday, Dec. 15th. By Friday, Dec. 18th it was obvious that the furnace was not consistently responding to the thermostat temperature commands. The temperature would zoom up to 81 or 78 during the night despite temperature being set at 70 degrees. I need technician to return to see what problem is & if control center inside the furnace is source of problem.

The repairman that was sent and his company were great to do business with. The repairman explained the problem I had was not a problem. That is just the way a heat pump works. Therefore nothing was wrong and no work was done. So I paid $60 to learn how a heat pump works vs air conditioner.

The response was quick with the claim, that was good, but the claim itself is not good, still waiting to get the A/C replaced. The item broke down due to wear and tear and therefor, needs to be repaired of replaced. Please be kind and get the A/C replaced. Thank you very much.

Looking forward to reviewing policy. Luis was easy to understand & straightforward. He also agreed to mail policy for my wife and I to look over & discuss coverages. Although our home is only five years old peace of mind knowing our appliances are covered is very important to us.

Allstar Heating and Air was prompt. Checked unit and found a part that needed replacement. Ordered part and came back on Monday. So far ok with me. The only thing I didn't like was we froze over the weekend. Yah!

My heat pump is not working and freezes up. You denied my claim. I do not have a working furnace. I am very dissatisfied with your service renewing your service will not being renewing your service. And will not recommend your service to anyone.

Choice has been wonderful for us since we switched to them from another company. They respond quickly, and the one time we've needed to contact them, they got a great technician out to fix our issue. Very happy with them thus far.

They take your call. They set things up and you are done. Nice and simple. All you have to do is to be home and pay the small fee. The people that they send out are professional and courteous. They clean up after themselves and make sure you are happy with the service.

After submitting my claim on a Saturday morning, CHW had a technician at my home on Sunday morning. This was amazing and, in winter, a necessity. The technician was able to repair the unit within two hours. The unit appears to be working as it should be. The only thing I would add is that I wish the technician had given a call to me indicating his approximate arrival time. All I knew was to be available between 7 am and 11 am. He arrived at 11.