Choice Home Warranty Reviews

We had a microwave oven which broke down on us. We contacted Choice Home Warranty regarding the microwave oven. They gave us the information to contact a local company to repair the oven. We had to get a new microwave. They were very helpful in assisting us in getting a new microwave.

I have had Total Protect and American Home Shield in the past. All great to work with. Received notice last year Total Protect was no longer serving my area. Googled the best home warranty companies and Choice Warranty was the top. So I picked them and paid upfront for five years coverage, after talking to a sales rep at Choice who said Choice coverage was better than Total Protect and AMS. My experience with them has been terrible. They don't pay their vendors so when they come out - try to troubleshoot the problem, then leave they do not come back. Plus they don't cover as much as Total Protect and AMS. Your out of pocket is a lot more. So you will need to hire a lawyer to review the contract - even though when the sales rep who sold me on the contract, said Choice was better than Total Protect and AMS.

I called CHW on 8/16/16 after 5 pm due to my a/c unit suddenly blowing warm air instead of cold air. They told me that it would take 24 hours before my claim would be accepted and then I'd have to wait another 4 hours before I could call the supposed technician to make an appointment for them to come out and check my a/c unit. Anyone in AZ knows that a/c is very important because it gets super hot in the summer. During this time it was over 100 degrees every single day. The inside of my house was reaching 90 due to my a/c suddenly not working. I also have a minor child living with me and as much as I expressed that to the claims person, they flat refused to try to get anyone out there that night. I was forced to call another company to get someone out ASAP and the repairs were made.

Oven would not light. Fixed temporarily but part is no longer made so I was offered a check to help replace the stove and I found it to be very reasonable. Thank you.

My experience with you is great. You are an excellent company and I'm happy to be a part of that. My air conditioning was cutting and I call you and your company took care of the matter quickly. So far it's running pretty good now.

When my pool motor started leaking I was anxious to see what kind of service I was going to get. The girl on the phone had me a job number and on my way within 2 minutes! Mercades worked with me to get the job completed satisfactorily. I did get the feeling they honestly care about the customer. I like the people at CHW and prefer to use the workmen who are used to working with this company. Thank you!

A to Z Plumbing was dispatched by Choice Home Warranty to resolve my plumbing issues in a timely manner over a holiday weekend. The repairs were made quickly, and completely within a short amount of time. The technician was courteous and friendly and sensitive to the activities of the family. I had company during his service call. This technician has worked for me before and I have always been pleased with his work. He has yet to have to come back and make a repeat visit to work on something he has fixed for me in the past. It is such a relief to be able to call Choice Home Warranty, and know the problem will be resolved quickly and completely. I have recommended Choice Home Warranty to others, and will continue to do so.

We called on Labor Day. Assigned a claim number Tuesday morning. Some guy answered his phone "Hello" said they would try to come out. Two days of us calling to try to get a time because we both work--finally he told choice Wednesday at 6pm. We called Wednesday at 7pm to choice to get a new tech. As of Thursday evening Choice supposedly "can't get another tech to answer their cell". I would love to give a good review but this is year two paying for a home warranty and I'm wondering if this is the service I will receive every time. This is our first claim and I'm very unhappy. 5 days today with NO AC and Choice can't find a technician. You're kidding me. Of course this will be marked "unsure if factual" like every other negative review so they can keep their high mark but I have a claim and account number. So if they do I'll see it and we will contact BBB.

I usually don't write online reviews but the experience with Choice Home Warranty has forced me to write one. All I can say is stay far away from these guys. I have been a subscriber of their "Total Plan" for about a year. This August 2016 I had to use the warranty service for the 1st time when my dishwasher broke. Started having draining issue... Firstly, they didn't even do anything for few days after I logged the service request till I called and checked. Then they sent plumber who just came and verified that it’s NOT a plumbing issue. All this process took 3 weeks with me calling Choice home warranty over and over. Only response I got was that the technician has not submitted a report. Note that this technician already took my per incident service fee.

I have had a great experience with Choice Home Warranty. I have experimented them in three previous incidents and they did just great, and yesterday it was my forth incident. My dishwasher started leaking so I filed a claim, the same day a contractor was assigned and today he dropped by and they handled the job professionally without any delays. In comparison to another similar company ** that I had tried in the past, CHW way exceeds that ** company in both price and service. The company ** keeps sending different contractors until they find the cheapest one and they keep telling me "We need a second opinion." This is not the case with CHW, they get your job done ASAP without headaches. I'll absolutely renew my contract with them.

I was contacted quickly by the service company assigned to my washing machine repair. The technician showed up on time, diagnosed the problem quickly, and was able to get my washer running again with some simple adjustments. I have had no problem since then.

When policy was purchased representative informed me that if appliance could not be fixed it would be replaced. I filed a claim and as it happened appliance was not able to be repaired due to parts not being available. Instead of replacing appliance company only authorize to give me a check for $320 for an oven. The cheapest oven available nowadays is over $900. Not only are they not replacing item, they are making me wait 30 days to process check. Totally ridiculous. Customer beware!!

We were very happy with the service. We called on Sunday about a claim for labor on an Air Conditioner repair. CHW sent us a claim form via e-mail, we filled it out and returned it with a copy of the paid invoice on Monday. Tuesday they reviewed our claim and said it was good, notified us that they would be sending us a check within 30 days.

I was a little anxious with my first problem but the Tech was here in less than 2 hrs and me cool again quickly. Tech was very professional and competent. My daughter just signed up with her new house and now I am glad I recommended Choice.

1st claim. Washer giving me PE and FE codes. Claim # **. Called Tuesday 8/30/15 @ 11:56 am. Spoke to Claudia. Was assigned to Best Electronics. Called for appointment and given an "appointment" for Friday Sept 2nd between 12-5 pm. Called at 5:15pm to say a no show. Put me on hold and came back with he is on his way. I asked from where? Is he close? Did not know. Called at 5:40 to say he could not find house but was on my street. I went out and flagged down. # is on mailbox. I advised him he was late and he said he was stuck in traffic. I stated that he could have called as I was home from 11:45 am waiting on him. I am an hourly employee, so it cost me. He came in with an attitude and shook the washer, never pulled it out. Was gone in under 10 minutes. Said I needed shocks.

Had a good experience with the repair company, although they initially marked the wrong date on their calendar and I had to wait a few extra days, they came out, ordered the part needed, it arrived in record time and he came out on a Saturday to fix it. It was great. Thanks.

Warranty company and vendor response has always been quick and very accurate. I am a realtor and have referred many of my clients and friends to Choice Warranty company. Only complaint right now is that after this last service call for same issue, parts were to be ordered to get my freezer back down to safe temp. I've not heard back from warranty company nor vendor. After we thought freezer was fixed in June I filled it up with frozen foods. It is still not at correct temp so am afraid all food is going to have to be thrown out. Was a little surprised at having to pay for 2nd service call as well.

Unfortunately, I've had to use my warranty plan numerous times. Sometimes the process went smoothly. Other and most of the times, however, I've been left with the feeling that I'm anything but a valued customer or that my satisfaction was the last thing they were concerned about. One of the vendors they sent out literally stole the defective ceiling fan at issue and would not respond to requests or calls so that the type of unit could be identified for replacement purposes. Choice bailed on my problem and instructed me to get my own contractor at my own cost to replace the unit. They did finally reimburse me for the cost but they took 30 days from receipt of proper documentation to issue the reimbursement check.

I have never seen such a level of passing the buck and finding a reason to deny a legitimate claim. CHW will exploit your claims to the best of their ability and find a reason not to work with you. Their sales office will promise you that everything is covered, and even the fine print seems to only exclude common sense damage, but then they will have one phrase or sentence that negates your claim. My air conditioning unit has a leak and they won't cover it because it had a touch of rust on it from... yup... the leak. So they will not fix my coil and if it comes down to replacing my whole unit, they will find a reason to deny the claim as well.

I've tried two different times to file a claim with Choice Home Warranty. Each time, they have denied my claim. This company is not in the business to protect you, only make money for themselves. There is always a "gotcha" clause that they will utilize to get out of actually paying to have your work done. I've filed reports with BBB and other areas. I have friends that work in the home warranty company and say they CHW is not a great company. I'll put it this way. You get what you pay for. This company is a cheat.

I called Choice Home Warranty on July 26, 2016 to open a claim for my ceiling fan and MT Builder was assigned as my contractor. I had to contact MT Builders. Once he came out he said he would submit the claim and call me once it was approved and he purchased the part. He never called back! I tried calling MT Builders and his voicemail was full and he never answered his phone. I had to contact CHW customer service to get them to contact him.

The service from CHW is very good, but the first contractor they sent me to fix the problem was anything but good. I think this contractor didn't want to make any money and hopefully CHW will take it off their list. The second one they sent me took care of business quickly and efficiently.

DO NOT USE THIS COMPANY!!! They are terrible! Our washing machine broke. They said they would send someone out to look at it. The guy cancelled our first appointment then came the next day and said he needed to order parts. We were told the part would be ordered but that it would only take 2-3 days to come in. The part took 7 days to arrive. We scheduled service for the repair and were told the repairman would be at our home on a Wednesday. Then he cancelled and said he would be coming by some time between the hours of 2-6 pm on Friday. It is now SUNDAY at 8 pm and still no repairman has showed up! I'm furious. He told us he would be here yesterday (Sat) at 11 am. Then he said he couldn't make it because there was a tree down blocking his car.

CHW responded very quickly after filing the claim. The company representative was extremely helpful and professional when documented the claim information. I was really impressed with the repair service co ERL Electric. Mr ** arrived at a time that he said he would. Awesome work ethics. I highly recommend Mr **.

I was very pleased with service that I received from CHW. They were prompt, when I needed them this summer when it was extremely hot. I would highly recommend them.

We had our first claim this week. What a blessing getting a service man come within an hour. Ryan from customer service very helpful. We are pleased with Choice Warranty.

Choice Home Warranty has a very quick response time. I call to make a new claim and the repair technician arrives at my house the next morning to diagnose the problem and propose a solution. CHW covers the as much as any other home warranty companies but at a much budget-friendly price.

After 2 months of going back and forth, I finally ended up with Affordable Appliance. I would rate Affordable Appliance a 10+. Choice Home Warranty about a -1. It took almost 2 months to get my dishwasher fixed. And even when I called them I would get a email saying class had been resolved. Then I would have to call to make sure They were still keeping it active. The 1st company. Was too far away, and could not be there when I got home from work. The 2nd was affordable appliance bit he is a 1 person company and he was on vacation for 2 weeks. Next was Sears. They were the Worst!!! They would not even talk to me about a appointment. It all had to go thru Choice. How does anyone but me know your schedule?

I found CHW completely unprofessional in all aspects when my A/C stopped working. The staff was condescending and disrespectful. They find every loophole possible so they do not have to pay for the repair or replacement. Please do not buy a Home Warranty from Choice... you will be wasting your money!!

I purchased Choice Home Warranty on 18 Aug with the start date needing to be 31 Aug. The team members I spoke with stated I would simply need to email a copy of my existing coverage expiration date, and the wait time of 30 days would be waived and I could get coverage starting on 31 Aug. I have emailed (with documentation attached) 4 times, have called at least 6 times, spoken with more service reps than I care to mention, and have received ZERO confirmation that my start date was changed. But they promptly took my money on 18 August. I know they have my correct email address as I get about 2 - 3 spam messages from Choice Home Warranty every day. Overall, very poor customer service and I am very dissatisfied with Choice Home Warranty.

I turned the claim in late at night that my AC was not working. The next day the repair company offered to come out. That was service in less than 24 hours.

Do not do business with this company. I have had two claims with this company and each claim took over 2 months after multiple emails and calls. They offered me $175 for a $1200 set of refrigerated drawers. In fact, I am interested in starting a class action lawsuit against this company. Their initial agreement is a lie. Do not trust them and do not do business with them.

We purchased our plan in July 2016. We were out of town the 15 and 16 and when we returned our air conditioner was not working. BEFORE that it was working fine! A repair person came to look at it on August 18 and said many things were wrong with it. Later that day we received a call from CHW saying our claim was denied. We canceled our policy online and then called to talk to customer service. The woman I spoke with said she was not interested in why we were canceling our policy.

I had a problem with one of my outlets. I called you and you found me someone. I will be referring to many people I know. Twice you have been there. First time was my washer. I don't know what else to say. I am a first-time homeowner and I just don't know any professionals.

Air conditioning broke. The technician sent by Choice said unit was in good condition. While the technician was literally still on the phone reporting the condition of the unit and what the problem was, I received a call from Choice denying the claim saying it was due to poor maintenance. When I asked how they can determine that when the technician says it's in good condition and they didn't ask him to tear it down to diagnose the cause, they said maintenance is the "main" reason it would break down.

I was very pleased with the service I received from the young lady that handled my account. I must admit at first I was very distressed because of the cost to fix my refrigerator, being on a fixed income it can become very stressful. I have been a member of CHW for a number of years and have always had a good experience with this company and the people that work for them. Thanks again to the young lady that was able to keep my cost at a minimal.

When the air conditioning goes out in Florida in August you don't need help, it's an emergency. St Claire's Clear Air and Choice Home treated it as such. The entire process was simple and the results great. Cool as a cucumber. Thanks!

We've had CHW for over a year and have had to call them several times. Each time was simple and service was fast. We've had professional technicians come to our rescue. They've all been knowledgeable and courteous. We're very happy with this company and intend to continue using them.

Choice is not the first home warranty company with which I have dealt but it is the first with which I have had any problem. I switched to Choice because they offered (supposedly) broader coverage. I had a claim earlier which they rightfully denied; no issue but in May I had a large claim which should have been, under the terms of the policy, covered which they, in Catch -22 reasoning, wrongfully denied. When they realized after several layers of "supervisors" and remaining on hold each time for unreasonable periods that I would not go away, we agreed to simply cancel the contract and I was to receive a refund of the premium after I signed a release. I did and faxed it back to Choice with an express request for a confirmation of receipt (although I had a transmission receipt).

DO NOT CONTRACT WITH THIS COMPANY. The Customer Service people will be rude, overtalk you, and never assist you in solving your issues. Truthfully, I would not have had a problem with the quoting of the policy prior to the technician arriving at my home. I would have fussed that why would I have a policy for a 3500 sf home that only covered the warranty for 1 ceiling fan, 1 toilet, etc. My mistake for not reading the fine print, but to have a technician complete the repair work, and allow him to leave knowing he would not be paid for the work, and expecting me the homeowner to pay for what was approved on the work order is reprehensible. The Customer Service Supervisors I spoke to were rude and unwilling to listen. The Customer Service Managers I spoke to kept referring to policy. I requested the policy on 4 occasions since I started with the service and have yet to receive the policy paperwork.

We are extremely happy with our Choice of Choice Home Warranty!! Yesterday (8/30/2016) we woke to a problem with our air conditioning unit. The outdoor unit would not turn out and the house was already getting hot! (We live in the South and heat indexes of 100-105 this week!) Promptly at 8am, I was on the phone and "talking to a real person" in less than 2 minutes of total on-hold time. She was concerned about our problem and efficient. By 9:30am someone had called and by noon a repair tech was onsite. My wife stated that he was. It was a simply bad part and he was a courteous polite young man. He replaced that and was DONE by 12:55pm. In less than 5 hours, our problem was reported, escalated, dispatched AND resolved! Again, we couldn't be happier with Choice Home Warranty and will use this experience to Refer-A-Friend to receive the same quality experience. Thank you Choice!

I have had to call in several claims and each and every time the company responded quickly. The contractors used were always very professional. I would recommend this company to anyone. I am in my second year with Choice Home Warranty and have no complaints. The people that I have referred so far would also agree with me.

When I signed up for the home warranty I was assured that they would cover any major appliance at any age. My contract was active 7.29.15. On 9.19.15 my AC units went out. They were older units and weren't cooling. It was over 110 degrees here in AZ and the house would not cool off in either part of the house. I contacted Choice Home Warranty for my first claim. They seemed to care and sent a company out right away. They explained to Choice that my units were so old that they could not be repaired because the parts aren't even made any longer. I waited for them to make a decision. I submitted my maintenance invoice immediately and they denied the claim.

I phoned on Thursday 8/25 for my HVAC not cooling. I was told, AFTER calling back on Friday around NOON, the company assigned, Manny Appliances, and got their number. I phoned them and left a voicemail. At :00 pm Friday I phoned CHW and informed them I was NOT notified. They assured, after calling the contractor I will be called. It was 30 minutes later and stated it was too late to come out. They will be out first thing Saturday morning. NEVER SHOWED. I had it reassigned and they arrived Monday morning. They found I have a blocked condenser and the unit was in good CLEAN condition. Guess what, DENIED for improper maintenance. Now it is Tuesday 9:30 PM and my home is at 86 degrees with a known ASTHMATIC child that CHW does not care about.

Repairman arrived at my home about two or three hours after initial call. Fast service, however, the repair wasn't complete, so I had to call again for another serviceman. Again they came shortly after my call and the job was completed. Fast, reliable, dependable service. Thanks for a job well done.

This dryer repair was my first experience with Choice Warranty. I was very impressed with the prompt response by customer service and by the service technician.

The AC was not cooling the entire house properly. Choice assigned a technician to the claim. That particular technician was not responsive and as soon as Choice was made aware of that, they immediately assigned a different technician who contacted us almost immediately. The technician arrived on time, was knowledgeable, and completed the repair quickly. As advertised, we paid the technician the $60 service fee and the rest was billed to Choice.

It was a professional and good job done. I liked the quick service, and response. Keep it up. I would like to place on record the courteous service given by Mr Angel **.

I am writing this review in hopes no one else decides to chose this company expecting excellent or even satisfactory service. On Saturday, 8/27/2016 we had a problem with a pipe bursting in the wall in our bathroom. I called Choice Warranty (5 times - beginning at 6:17 pm, 6:33 pm, 6:45, 6:48, 6:51 pm) to report this and start a claim. I had my insurance company - USAA on the line during three of those calls, doing a three-way. Each time the call was ended with a recorded goodbye after telling me the office was closed and call back during regular business hours.

Work was done in a professional manner and in an excellent time frame. This company exceeded my expectations of completing the work and getting me up and running again.

Panel not working. Called to start claim, Tech called me the same day and diagnose problem and determined unfix-able. Decided on buyout and have to wait 30 days for check to come.

AC went out on Friday (8-26-16) claim was filed. Tech arrived on Monday. Worked on unit. 30 min after they left unit quit again. Tech came back second time. Choice Home Warranty looked for loopholes in order to refuse to fix AC. Said must have service agreement. NOT IN MY POLICY. Said compressor had too much head pressure. That can't be checked unless unit is running. IT WAS NOT. WOULD NOT RECOMMEND TO ANYONE. Go to American Home Shieid. #1 Rated!!!

The freezer leak was not covered but the repairman was able to find out and fix why it was leaking. The ice maker needed a new gasket, which he ordered and came in the following week. I was pleased with the service even though the leak was not covered.

Washing machine wouldn't drain - repair was quick and he did a great job.

It was a nightmare. They make me wait 3 weeks in August without AC and then they said it's not cover even I have 3 years of maintenance record. They are scam.

Rod from Neely Brothers arrived on the date and time scheduled and immediately assessed the problem. He fixed it quickly and cleaned up the area afterwards. He was professional & friendly. I would use their services again and would recommend them to family and friends.

Recently I had a problem with my toilet where the tank cracked. Turned out after calling and having a repairman visit this was not a covered repair. I called customer service about this issue and they were extremely helpful and assisted me with a resolution that I felt was more than fair. I have since recommended Choice Warranty to several friends and family and will continue to do so. Thank you.

First of all I'm giving them 1 star because I can't give them any less... So my heat pump has a leak so I call CHOICE HOME WARRANTY and they send a so called technician who is so unprofessional, never answers the phone, or returns your calls. So I get a leak test with him and it turns out my inside coil has a small leak so they're now telling me they don't cover that because the coil has rust. "WHAT COIL DOESN'T RUST," it sweats you morons (CHW). So now I've been 3 weeks without ac and I'm gonna have to replace it. Thanks CHW, 2 years of money thrown away on you thieves. "YOU ARE ALL GARBAGE."

Went online, got my claim #, got toilet fixed in a reasonable amount of time. Was happy with that.

I called Choice Home Warranty on Thursday, August 25th regarding my central air not cooling enough. A HVAC technician contacted me in 2 hours. He arrived the next morning promptly and solved the problem in less than an hour. I was concerned because I have 2 dogs, but he was very pet friendly and established a relationship with them so they would allow him to come and go to work to solve the problem. I was feeling cooler before he was even finished. He was knowledgeable and explain every step along the way. He also gave me tips about ways I could save on my electric bill regarding use of my central air unit. I would have paid more just to have a HVAC technician come to my home. Thank you Choice Home Warranty for saving me and my wallet!

Rip off customers. They find a reason not to fix my AC and their reason is always not maintenance on AC which I always do maintenance every 6 month and they would not pay for AC Freon. I had to pay for the Freon. Worst company in the business.

All claimed denied! They convince me to pay 3 years premium in advance. And now they said that they still pay for the technician if the claim is denied. And they won't refund premium at all. EX: I filed claim on microwave. The technician came and look at it for 2 second and said: "You need to buy a new microwave out of your pocket." And we have to pay service fee for that 2 seconds and out of pocket for brand new microwave and now they said they still have to pay the technician and that pay is deduct on the premium. This company is totally scam and don't go with them.

I was really concerned that I didn't received any phone calls from the contractor. Once I contact the Choice rep. everything was taking care of. Received a phone call from the contractor immediately. Thanks.

Washer trouble. Contacted CHW. Am told someone will contact. Within 48 hrs, not even given a case number, disconnected. Two days later (02 Aug 2016), call Choice Home Warranty (CHW) again. This time, FINALLY, someone bothers to give me a claim number. They apologize profusely and in a phony, read-off-screen about incident. Same day, a contractor calls, from CHROME DOME APPLIANCE (CDA) - remember that name - and claims can be there same day. Light at end of tunnel.

My a/c started failing, called for a service claim and after diagnostic was done by technician, claim was denied. Called and spoke to supervisor and he stated there was a pre existing issue with a/c compressor and that was the reason for denial - when a/c had no pre existing problem whatsoever! This company is a ripoff. DO NOT BUY SERVICE CONTRACT WITH THEM. They do not honor claims and uses excuses of policies and procedures to steal money!

Choice is the worst warranty company. They cover very little, always a reason they will not cover. Was told when I bought the warranty they cover freon. Well no they don't if it is secondary... Hold in pipe, not covered... compressor just went out. Not covered... Reason... Short to ground was what the tech put down, normal wear and tear... Choice reason they said was it wasn't maintained... Wrong... They never saw any pic or records about it, then they changed the reason to the compressor goes out for 4 reasons elect surge, freon contamination, overflow restriction or factory defect. RUN RUN as fast as you can from this company. I have never received any FINE PRINT... I have a copy of my coverage, but of course the fine print isn't there and when you ask for it, you never receive it.

A/C not working. Bayshore A/C & Heating repaired the A/C the next morning. This is excellent response time. We thank you so much.

Choice routinely denies AC claims for reasons they make up not what the service tech submits. See the Better Business Bureau. They have had at least 1 court judgement against them. I tried to dispute a claim and they ignored me initially then falsely reported my repairman's report. They will not respond to either. I had an attorney reach out to them twice to try and mediate a compromise. They would not respond. Attorney sent it to the Ohio Attorney general who they have now ignored twice. Currently I as do many, many others have a complaint with the Better Business Bureau. We are proceeding with taking them to court in New Jersey. Very dishonest business practices. Documentation for all claims made.

First let me say everyone I dealt with concerning my problem was handled with the utmost professionalism. My only negative comment is that when I was buying this policy the biggest selling point was that if my item could not be repaired it would be replaced. When my washing machine was determined to not be repairable was told I would get a check for 300.00, yet I paid 500.00 for my dryer. That is not replacing my old dryer. That is replacing part of it, or my having to replace it with a inferior dryer. But overall I will have to say I'm overall happy with service. I would also like to add that when I called Choice with initial problem, I was called by the repair service within 15 minutes, and repairman was at my house within the hour. You can't beat prompt service like that.

My air conditioning system broke down. I called for service and they sent a technician who diagnosed the problem. So far so good. The problem was when the technician said that the motor was damaged and that damaged the control board. CHW then said that they cover the motor but not the control board, which was the really pricey part. So, despite that I recently paid my premium in full, I am stuck with a $400 bill for air conditioning repair that they won't cover. That sucks. I am wondering now why have this warranty if they only cover cheap repairs?

False sense of security! Their marketing is completely different from what they will actually cover and what they consider normal wear and tear. I would NOT recommend this company to anyone.

My dishwasher stopped working and Choice Home Warranty refused to honor the claim. They claimed it was a pre-existing condition. It was not. Do not purchase one of these worthless warranties.

Called the service center regarding my A/C unit leaking. You sent Anthony's Appliance Care to do the repairs. Took him 3 trips but the problem was eliminated. Very satisfied with this service provider, and will ask for him in the future.

On a recently purchased house, we purchased the home warranty. After a month with Choice the air conditioning broke. They refused to fix it, stating it was a preexisting problem. Since the unit was 9 years obviously it would eventually break. The warranty only lasted 5 years, so it was no longer covered. This company will simply state that it must have already been broken, even though it was working fine, and the rooms were cold. It had some magical ability to work even though it was broken.

Absolutely dreadful. My air conditioning went out yesterday. So, I made a claim. 24 hours later, after numerous calls today explaining that this type of heat for extended periods sends my 6 year old into constant asthma attacks, being hung up "accidentally" during a transfer, that I was on hold for over 10 minutes - I finally received a call stating they found a technician to come out.

I just recently purchased a home. The original homeowner purchased the warranty for me to make me more comfortable being that it was not a new home. Around two months after I moved I noticed the dial pad on my oven was not working. Choice took care of it efficiently and professionally. I had a repair man come down the next day and later that day I was already offered a buyout from the company being that the repair cost more than the value of the oven. I recommend this to anyone buying or selling a home. It's the right choice!

Choice made it easy for me to use my own repairman. The process was quick and convenient.

Choice Home Warranty advertises, "Sooner or later, everything breaks down. Choice Home Warranty gives you peace of mind, etc., etc." The air conditioner compressor in one of our rentals "broke down". It is an 20+ year old unit. Choice Home Warranty refused to cover a repair, on the basis that "usually this is a sign of poor maintenance". The technician Choice sent out to evaluate provided documentation that the unit appeared well maintained and could identify no maintenance issue responsible for the equipment failure. Claim was still denied.

Called May 19th for dryer repair. They could not make it until May 21st to repair. Repair guy came out and said he thinks he got it but he might need a new part if it comes apart again. Called May 31st because it stopped drying clothes again. He ordered a fan part and replaced after it took a week for the part to come in. Then dryer stopped working again mid June. Called and requested another repair company. New repair company came out and said it needed part. Part had to be ordered. Part was installed the second week of July. Then August 21st the screws fell out of the back of the dryer. If dryer was put back together properly, then the screws would not just fall out.

I am very pleased with the friendly response that I experienced from start to finish. When my dryer wouldn't dry my clothes anymore, I called Choice Home Warranty. The same day I got a call from a repair tech and from Choice Home Warranty team member to ensure that the repair tech got in touch with me. After he came out, I decided to buy a new one. I called to see if I had that option. After talking to Stacy, she told me what the repair cost is and yes of course Choice Home Warranty can send me a check in the repair amount and I can use it to purchase a new dryer. Not only was everybody friendly, helpful and professional, but I had options to chose from, how I wanted my claim to be taken care of. Great experience!

The response was fast. The repairman was professional, and the results were fair. The dishwasher couldn't be repaired and Choice mailed out a check for a replacement.

First of all the operator who took my claim was very personable. I'm sorry I cannot remember his name, but he was great. We laughed about the differences in our accents. It wasn't but a few hours and I was contacted by the contractor who took the assignment to come to my home. The weather caused delays as we have been experiencing more than our usual amount of rain but I can only sing the praises of Tropic Air Conditioning Service who came to my rescue. Their man Robert can only be described as professional, experienced, and ready to answer questions. This was my first experience with CHOICE HOME WARRANTY and one of its selected contractors. I will definitely be recommending you guys to my friends who are homeowners.

We are customers of Choice Home Warranty and have never had to use it until now. Our washer started doing things it's not supposed to and our dryer took 2-3 times of running it for our clothes to get dry. A local technician was assigned within hours to our case. They came out for diagnosis and now waiting on parts to come in for the repair. Choice Home Warranty is a Great company to deal with. Thinking about renewing our policy. Thank you Choice Home Warranty.

There seemed to be a problem with your communication with how you send email. The technician was great. Just some unexpected delays. I would rate him a 20 out 10 and Choice Home only a 9.

The tech was on time, professional. My drain was unclogged and I was very satisfied with the service.

Called my first time to Choice warranty and had a call back within half hour from appliance company. Came 24 hours later. Pleasant and is ordering part. Still waiting. Day 2.

I submitted a claim Saturday morning for a leaking drain pipe in our basement. Choice matched us with a service provided in less than two hours on a Saturday. Atkins home repair contacted me first thing Monday morning and scheduled a time to come take a look. Choice approved the necessary repairs right away and our problem was fixed quickly. Overall a great experience from start to finish.

Admittedly I had an excellent experience with Choice when my garbage disposal went bad, but that is an extremely low cost ticket item. When my 30 year old air conditioner went out which was the reason I bought the home warranty in the first place when I bought the condo they found any excuse not to honor contract. The air was working wonderful at inspection with no issues. A year later it worked great on Sunday and suddenly on Monday night it was clearly not right. By Tuesday morning I was sure there was an issue and called immediately.

I have been with Choice Home Warranty for 5 months and this is my second claim with them and the service is horrendous! The first service call took several days to even get someone to look at my dryer which was not that big of a deal because it was a dryer. The service man came out with no tools. Just looked at it, tried to start it and said it was the bearing in the drum (which I was already pretty sure of) and that Choice Home Warranty probably would not pay to have it fixed. Which they did not. They cut me a check which took another 30 days and was only for a small portion of the cost of a new dryer. Now my A/C went out and the only technician they have is going to take 5 days to get here. One hundred degrees and no relief. This company does not care about its customers! I would recommend looking into another company for your home warranty needs.

I had Choice home warranty for my house in Lewisville. The AC didn't blow cold air and I called Choice. I got the claim number even at midnight. Not long later, I was assigned a technician. The technician came and solved the problem in a day. It was awesome.

We have a home in Myrtle Beach, South Carolina. While we were down during vacation this August we noticed that the upstairs system was not functioning properly. To make this worse than just the upstairs being warmer than normal, we were in the middle of a major heat wave with temps easily reaching 100 and the heat index nearing 110! I was told to expect a call within 24 hours from the repair man. I could not believe it when I was called within 2 hours. The rep was very professional as well as prompt. I figured that it would take a few hours between picking up parts and the normal coffee break.

Washing Machine was 8 years old. They elected to replace rather than repair. The amount did not cover a new machine but was fair for the age of the machine.

The response to my service request was quite fast. When I called the contact number, the plumber picked up immediately and said he would come at 9:30 the following day. He arrived the next within a few minutes of 9:30 and went right to work. He had the necessary part in his truck and fixed the toilet in a timely manner. I asked him if he accepted credit cards and he politely said he didn't. When I paid him in cash, he gave me a receipt and pleasantly wished me goodbye. He was professional and polite the entire service call.

Spoke to your serviceman who said he would be arriving in 20 minutes. Most importantly he was on time, friendly and had my A/C up and run in less than a half hour with a house reading 100 degrees. I was so happy to again as my serviceman.

Reported a problem with our air conditioner functioning erratically to Choice Home Warranty. Since we are in Arizona, this is a serious problem. CHW assigned a contractor immediately and I set up the appointment for the next day. The contractor arrived at the scheduled time and diagnosed the problem quickly after I described the problem. He replaced the motor and the air conditioner is working great again. Great job.

Technician very efficient and friendly. Took care of problem in minutes.

We purchased this insurance and paid 2 years upfront. I also referred several coworkers at the time. To this date we have all had nothing but horrible experiences with Choice Home Warranty. All of my coworkers that didn't pay upfront has decided to cancel their policies. When you sign up with Choice they take your money and ask you nothing about your appliances, furnace, home etc. They will dispatch out a company and appear to be helpful until the company recommends a replacement and not a repair. For example, my air condition went out, Choice demanded to see all of our inspections for our air conditioner unit. When we could not produce all of them, they immediately denied the replacement or even a compressor for my air condition unit.

Cooling wasn't putting out enough cold air, the contractor came on time, knew what the problem was and had it fixed in no time.

Choice home warranty denies claims continuously and then offers goodwill gesture to refund a minute sum to settle. They never send the check making customers believe the check was lost in the mail and making customers wait additional 3 months for check to void itself, then you can never hear from them. I've tried to cancel the remaining 2 years of my policy, they don't offer refunds, but they will cancel the policy. They are a scam.

It is been a fast service on my A/C unit at home but I have something to tell about the 1800 # tel. I was trying to reaching you on a weekend and was difficult. Once I reach you on Monday my order was done fast and professional.

Had a problem with my refrigerator not cooling and had a GREAT experience in getting it resolved. Made the call to Choice, technician came out, problem solved. Great communication and was a pleasure to do business with. Thanks a bunch. A+.

After being a member of another home warranty, Choice is so superior. I called in about 7:00pm that my A/C was not working and by noon the next day the repairman was there and on a Saturday at that. I so appreciate the swift attention shown to my claim.

I called Choice Home Warranty on Monday morning, they send a Technician on Tuesday. Andrew the Technician is from Precision Garage. He is very polite and friendly. He is very friendly and answers my tons of questions. I would recommend Choice Home Warranty to my friends. Next year I am not renewing my warranty with Sears in my other house, I am sure to get Choice.

Everything was great. Very quick response from CHW and the service provider was great too!

BUYER BEWARE!!! I have worked with two other home warranty companies and this is the worst. Evaporator cool out on a 2.5 year old a/c. Denied coverage but only after two weeks and two of their own vendors disappeared after making contact and agreeing to assess issue. Says their policy does not cover normal wear and tear of the A/C if normal wear and tear involves any rust. 97 degrees everyday with heat index up to 115 degrees and they play phone tag and drag their feet. Had to stay in hotel so we or our pets would die. Completely unprofessional. Hold department for cancellation of contract was over an hour wait. Obviously they play the drag your feet game until you pay for things yourself.

I had my garbage disposal go out and after calling Choice got to call and used English property maintenance who is always great when he comes over. He gets the job done quick and very satisfied with how my claim was handled in a very timely manner.

Choice Home Warranty is the WORST home warranty company I had had the displeasure of working with. I am a Texas Real Estate Broker and have used them for my personal residence and several rental properties I own. They do not live up to the terms of their service agreement. I will never refer them again.

Our repairman showed up on time - performed the necessary repairs - thanks.

Problem with washer was resolved promptly and completely. Thanks!

Service tech was very good fixing AC. Was running late due to traffic on I-4. Should have called to tell me how long it would take to get to my house. Give him credit for fixing AC after 8:15 pm. Great job.

Quick response. A/C was fixed within a day.

On time. Call 30 min prior to the appt. Explained in detail why the dryer stop working. Fixed the problem quickly.

Washer stopped working, called Choice Home Warranty, quickly started claim & locating a whirlpool appliance expert. They kept me informed at all times & whom would be coming to set appointment - very wonderful gentlemen. He informed them of problem. Everything was taken care of very quickly.

Master plumbers are outstanding and accomplish the work order outstanding. Very pleased with their expertise. Great job. Thank you. Would like to use the same company in the future when the sink stops up. Would recommend to anyone to have your insurance in their time of need. Thank you.

From our initial call into completion was really simple. The field Tech I believe his name was Chris was very knowledgeable about the problem. Had it diagnosed in less than a minute. He was so polite and went to work fixed problem. He is a five star person.

The tech was timely and efficient. Great job.

I was really satisfied with customer services.

Everything is fine until you need them... Long story short, they won't cover my AC because they said the compressor broke due to the unit being slightly off balance which makes the compressor a secondary problem. They based this on a picture of the unit that shows a Crack in the top cover. The unit does not wobble. The Crack could be due to age like the compressor or something else. They should use video not pictures. I have a 10 month old baby in the house and Choice Home Warranty made up some excuse to get out of their obligation.

My garbage disposal stopped working. Choice had the repair person call me right away and they replaced with a brand new one.

ACTION APPLIANCE represents CHOICE as if they were partners. FRANK, the technician, represents ACTION as if he owned the business. All professional and efficient throughout the process. Thank you.

CHW was very efficient responding to my request immediately with a professional to service my central vac system.

They dispatched an appliance tech who took my $45 then never was heard from again. Now they are making it nearly impossible to get my money back. I have used the service twice before each time with difficulty. The company contracts with unreliable and shady people because they pay them nothing. RUN FROM CHOICE HOME WARRANTY!!!

I have had my policy with Choice Home Warranty for a year and call three times to have things repaired. Not once have they paid for anything. They tell you no before someone comes out to look at the equipment. My water heater recently broke and I called and they decline to fix it for me. I would like a full refund. This company is criminal and must have ties to criminal activity. I am reporting them to my attorney for a lawsuit also the BBB, Attorney General's office, FBI, mayors office and Governor's office. The criminal activity must stop. I am a cancer survivor and a Senior.

Water heater was repaired with only the trip charge due.

Choice dispatched a contractor right away. Unfortunately we got the runaround for 2 days from this independent contractor. I called Choice back to have the claim reassigned. The new contractor accepted the request within 5 minutes and was at the house the next morning at 9 am and the problem was resolved. Good to know that you have options if you don't like the service the contractor is providing.

Friday, August 5 we contacted Choice Home Warranty to request service for a water leak at our home. We were told that Tuesday we the first time we could get a plumber out to assess the problem. After the representative contractor came it was determined that part of the ceiling would need to be removed and there would be no charge to open the ceiling but he would not be authorized to repair the ceiling after the leak was repaired. We agreed that we would have that done at our expense. He rescheduled a time for 7 a.m. on the 11th of August. The repairman did not show or call. We then contacted him at 8:30 a.m. and was told he was having trouble with his van and could not come out until the next day. We have now been made aware that he is an independent contractor and he is a one man operation. We may decide to end our business relationship with Choice Home Warranty company if this cannot be resolved to our satisfaction.

Warranty when you need it most. Excellent Warranty service. Worked just like it suppose too.

Charlie, with Southern Plumbing, did an outstanding job. Friendly, courteous and knowledgeable. They were very prompt in fixing my A/C and I would highly recommend using them again. Thank you.

Poor warranty service. 'You get what you pay for' is apt for Choice Home Warranty. A highly unprofessional technician was assigned to repair my dishwasher. Whenever he calls, you got to pick the phone and he rarely responds to your calls. No scheduling of time. "I am ready now. Is somebody at home to look into the issue?" 4 years old dishwasher has stopped working but refused to cover it by Choice Home Warranty saying it is an issue of the door. The door was not been physically or forcefully broken, but got latching issues. I am not going to renew again and will go back to American Home Shield.

I would like to give Choice Home Warranty a rating of 5 stars for taking the money first, then giving excuses for not repairing my daughter's appliances. No one likes to read one star reviews, so I thought that I would change the 5 stars to the lowest score. My daughter called Choice four different times to repair different things in her house. Oh yea, the reason that I'm involved in this matter is I bought myself and my daughter and her husband a Contract with Choice. I bought Choice for them as a Christmas Present.

My AC was out since 8/4/2016 until today 8/10/2016. It has been almost a week. The Choice home and NTex Service (Dallas) still not deliver the solution on my AC. I have been on the phone checking the status of the claim every day for many times as mediator. If you want protection on a small job, it will be ok to use them but if you are want to protect the big job as AC/heater and you can wait for them to fix your appliance within 1 week (no AC for a week without solution) or more time frame go ahead and use them! Just speak for my recent experience.

When my dishwasher started leaking I called Choice. They were helpful on the phone. It was a Sunday and they answered promptly. They assigned me to a contractor and I knew who the contractor was in just a few minutes. The contractor was good and able to meet my time schedule. Thank you.

I submitted my very first warranty claim this week. The whole process was swift and extremely professional. This claim was handled with care and a true priority. Extremely happy with Choice.

I have just had a bad experience with this company. They wouldn't pay out on a legitimate claim on a mechanical issue with a water heater which is covered and insisted it was the tank which is not covered. The electrical component set on fire so it actually is a mechanical not the tank. They also refused to cancel my policy and provide a refund as the cancellation policy states that it has to be mutually agreed and since they don't agree to cancel which they never will I don't get a refund or the right to cancel. Stay well clear. They are crooks.

We had our A/C unit fixed from them and it broke again next year and they are telling us it is our fault. It sucks. Please do not get in trap and it is of no use of taking warranty, and they play blame game saying it was old technician fault which was obviously their person, and they asked us to contact that technician which is no longer with them. And once you call they always put you on hold. We tried 4 times and now they do not want to talk also.

This has got to be the biggest ripoff and I fell for it. First of all I called the company to put a claim in and they told me two days later to call a local plumber because two of my three toilets were clogged and water was coming through my kitchen ceiling. So I called. It was Saturday so the guy said it was too late to come. They will be there Monday. We called by 1:00 because they said they would be there by noon. So they didn't come on Monday so I called on Tuesday. They said they would be there. They even called me and said within the hour. No show again. I called Tuesday late afternoon and the girl in the office was very rude and said, "I don't know who you were talking to but you were never on the schedule" and she said she will put me on the schedule for Thursday.

Choice was fast. It did not take 24 hrs to get a claim #. Go Green came out & the service Technician was very nice. He explained everything to me & he fix it right away. He had the part in his truck. I did not have to wait. He is nice. I was comfortable w/ him in my house. Thank you very much.

Choice sucks. I've been with them for 6 years. Call last week about my AC unit. Oh by the way I live in TX. They took my claim, sent the AC guy out. He told them it was my compressor. They denied my claim, saying the heat made my compressor go out and they don't cover that. REALLY CHOICE. I LIVE IN TEXAS. IT'S 105 HERE. UGHHH. But what the kicker is that this company had 25 call from Choice all dealing with AC. And OMG CHOICE DENIED ALL OF THEM. So to Choice GOOD BYE. After 6 years of taking my money you may now kiss my grits.

I joined Choice Home Warranty because I own a few rentals and thought it would be a smart move. Was planning on signing up for 6 more rentals. This was the tester. Joined on May 30, 2016. Put in 1st claim July 11. Explained what was wrong with range and was assured by rep that I was covered for this repair. Tech showed on Aug 8 and I paid him the $45. And now out $45 which by the way they claim is paid to outside party and Home Warranty won't even refund that nor warranty their repair. So they get the tech to call you, you pay and if claim denied, you're out $45 for a service call. Aug 9th I get a call from Choice Warranty that they feel that this issue with range happened prior to claim which it did not.

I received excellent service with Choice Home Warranty. The plumber came the same day I put the request in for service and he was very professional. I would recommend this service to everyone who owns a home.

Electric dryer repair. Upon calling CHW, they called me back the same day and gave me the repair service number. I called them and they came out the next day. The repairman was neat and he discovered the problem and repaired it immediately.

Our air conditioner wasn't cooling. I called Choice Home Warranty. They sent someone out that day to fix it. They were very courteous to me. The repair tech was so knowledgeable about the unit. It was one of the hottest days this summer so we were truly grateful for the fast service. We paid only our copay and nothing else. I highly recommend Choice Home Warranty.

The service was fast. My problem was taking care of in less than a week. I was kept up to date about my claim.

They are terrible. They find every reason to not honor their claims. They send an underpaid technician to my house to fix my A/C and the guy did not bother doing a diagnosis and just reported maintenance. I hired a third party technician and he advised me that it had nothing to do with maintenance but the coil was just old and rusty. I would strongly advise on not using this company. They are a Scam...

PLEASE STAY FAR AWAY FROM Choice Home Warranty! They have refused to replace my A/C fan Motor & capacitor because it was 2 lbs low on Freon. Also, they have a very dishonest technician changing his stories. Oh, I forgot to mention CHW's technician said my A/C was not working because the coil was leaking and rusted. I asked CHW's technician to let me see the soap bubble test and ask to see their electronic leak detection test BUT I was not able to get that report.

I will say the customer service for the company is pretty good compared to others, but the policies they provide are filled with fine print. Most claims pretty much are going to be you fighting with them on what they do and don't cover. My example was that I have a refrigerator that needed repair on the ice maker, but apparently a certain part is not covered so they wouldn't repair. That seems like such a common thing to be repaired and would be covered. A lot of little things like that made the yearly fee not worth it to me. I expect if an appliance is covered or anything, the whole thing should be covered and not just the inexpensive things. If you can't turn a profit this way then don't cover the item at all. I tried to cancel and get my money prorated, but they essentially told me to sue them. Choice Home Warranty seems to do shady business with fine print and excuses at every turn. Not sure what I expected, but I expected more.

The service is quick and very professional. The only part I would improve is to add more coverage to each item. The garage door doesn't include a new remote, which is very expensive.

We called Choice Home Warranty, who we have appliance insurance from, to get a person to come out to work on our AC. Choice Home Warranty sent a person from Situation LLC ** July 29. The repairman seemed to be unsure of what to do. He drove a Suburban and didn't have the tools he needed to do the job. He took off the capacitor and the start-up kit. The capacitor was replace with a new one but the start-up kit was not put back on July 30. The AC was then working worse than before.

Any expensive problem, right away they give you a reason, to be not cover. Even though the person they sent to check the problem telling us it should be cover.

Possibly the worst company I have dealt with. I called them for 3 different warranty items and they found a reason for not covering each item. When questioned they found reasons which were not described in the contract. Be very careful if you choose to work with this company. The contractor who visited for one claim told me that they only agree to cover claims that are very inexpensive. All others are denied. Somewhat like the novel The Rainmaker.

Dryer stopped working. My experience was very good.

Purchased warranty. Took less than 5 minutes. No problem there. Auto pay no problem collecting. First claim months into policy. A/C goes out in July. Summer of course. Call for help. Referred to repair company. Service person comes out $60 payment. Paid, advised new a/c. Wait for callback from Choice Home Warranty. No call. Call repair company. Waiting for approval. Call back. Several times. Wait time average 15 minutes to be disconnected. Meanwhile have one & two year olds plus 4 older kids complaining day & night. How uncomfortable it is even to rest. After month get in touch with a supervisor. Quick not approve. Don't buy policy. It's a scam.

Wow!!!This company is so horrible words can't describe!!! Don't use this company. We have used American Home Shield for years and had many positive experiences. This company is awful. We have called them 3 times to fix things in our rental property and each time they say they can't fix it or it's NOT covered!!! Then we have to pay an outside vendor to come in and fix the problem. We will be switching our rental to American Home Shield. Please people don't read these fake reviews. This company is awful and not worth the cheap cost!!!

The first time I tried to use their service, they told me they would call within 24 hours. 4 days later, I called them. Of course, you have to wait at least 10 minutes on hold each time you need to speak with someone (sometimes disconnected). When I complained the 4th time they did not get back to me, they apologized and sent someone out right away. The guy was great and fixed my problem.

My stove top was broken, I called Choice and they had a tech out the next day. Service was fast and reliable. Very happy.

Please do not waste your money and time with these people. By far they have the worse customer service and I had to wait over 2 weeks for them to send someone to look at my AC unit after it was not cooling. They never advised me of a cap of $1500 on the policy or them not covering any major expensive parts. The representatives were unprofessional and rude. These people are trying to scam you. After 8 technicians that looked at the AC unit and guessing what was wrong they still could not figure it out. Meanwhile my house was literally 101 degrees inside. They would take 4-6 business days for them to schedule another tech to inspect the unit. They did not tell me about the poor coverage they give you. They only told me that my AC unit will be covered, but when it came down to it they denied all the claims. Do not use them for any services.

I believe the claim representative's name is Ashley and she has been very kind and helpful in resolving this matter. I am just waiting for the technician to come out on Wednesday.

The order went through successfully and the company responding to the repair called within four hours and scheduled the appointment.

Unfortunately the A/C went out in my rental home on a Friday evening. CHW generated a claim right away. Thank goodness I had the warranty. The Florida heat made it stifling. Unfortunately, the contractor was not able to fix it until Tuesday morning, which seems like a long time to wait. The warranty did cover the repair, so I'm very happy about that.

I had a pleasant experience with Choice. My AC went out one night and I called them up and they got the process going really fast. I'd recommend them!

Our air conditioning unit was not working properly during our heat wave. We had 14 people for dinner and it was quite unbearable. We called on Sunday and we were told that someone would be at our home on Monday morning. The technician came and discovered the problem. By Tuesday afternoon, we had everything working again.

I have been a customer of Choice Home Warranty for several years. I am now canceling. We called out a technician to check out our air-conditioning that was not working. When he discovered the problem I asked him to contact Choice Home Warranty. He did and was told they did not Warranty my type of air handler. He told me he had never talked with more naive people. When I called I found them to be very unresponsive. I would warn everybody not to get involved with Choice Home Warranty. This also happened to a friend of mine. I feel bad for having recommend Choice Home Warranty to him. He also has since cancelled.

My A/C recently went out during one of the hottest days of the year. I contacted Choice and opened a new claim. The tech was able to come out the following morning to diagnose and fix the problem which turned out to be low Freon in the outside unit. Tech was very professional and informative. Excellent service.

First technician abandoned job. Could find right size kitchen drain cap to cover drain. Caused water damage and mold issues and hasn't replaced a technician for over four days causing further damage and health concerns as I am a cancer patient. All supervisors have been rude and lack follow-thru or concern stating that they're bound by their queue to find a technician which negates "Safety of your family comes first." I will never recommend this company to an individual or to other companies wanting to contract.

The response from customer service was fast. The repair came and the AC was working when he left but had to return because it stop working but he agreed to come back to finalize the call.

I am pleased with service I have received Choice... I have recommended Choice to all that would listen!! When I would panicked in the past, now I have a "uncle in the business".

Contacted CHW about my Heartland stove and they sent a couple of guys who seemed very disorganized at best. They took out the drawer below the stove even though I told them there was no access around it. Then spent almost an hour "reinstalling" it! Bent the slides and generally gave me the impression they knew nothing about my stove (or much else from what I saw). Two weeks later CHW contacts me to say they can't get the parts and will give me $300 towards replacement!!! This is a $8700.00 stove!!! I told them no and I would find parts. I called Heartland and found that they still have parts. I passed this mail to CHW who said no. They sent me a check for $300 but this will only buy one of the 3 switches their tech said I needed. I suggest everyone stay away from these swindlers!!!

I received excellent service from Homeland. The service tech called and actually came earlier than anticipated which was good. He answered all of my questions and checked everything and came back and gave me an update on everything.

I bought my house in February. I called Choice Home warranty after my air conditioning stopped working during the sweltering heat on July 27, 2016. I called and reported that I was experiencing an outage. It took them days to get back with me to send someone out. In the meantime it being 96 outside, I had to go to my sister's house to stay with 3 children and pets because of the temperature inside my house. The technician stated that the compressor was out. The CHOICE HOME WARRANTY CALL CENTER told me that it was due to not properly maintaining the unit.

He was on time, very informed in his job, solved all problems, respectable, problem solver.

I had an issue with the a/c and contacted the CHW for a claim. A tech was sent to my house to diagnose the problem. It turned out the the inner jackets of the air ducts are deteriorating and as a result the air flow is limited to two of my bedrooms. Nowhere in the contract does the warranty say it will not cover this and the technician didn't understand why.

Tech came and found no problem since I cleaned filter last night, but the tech is very nice and checked washer and educate me how to maintain the washer. Much appreciated.

My experience with Choice Home Warranty has been excellent so far. I made a claim with Choice for my microwave and within a couple of hours I received the name of the service company to contact for an appointment. The service tech was very polite and helpful. I'm just waiting to see if Choice will approve the parts and service or replace the unit.

On Thursday July 28th, 2016, we reported that we had no hot water. The Choice people said they would have a plumber get in touch with us to fix the problem. The plumber called back about in about an hour and half, and said he would be here Friday morning between 8 and 9. He showed up at 8:00 promptly, he checked the water heater and said it was not the problem and had me check the breaker switch. I checked it and it had thrown the breaker. He said it could have been a power surge that caused the problem, I paid him the $45 dollar copay and he left. So far the water is still hot. Very nice man, wish I had thought to check the breaker switch before calling, but all is good for now.

The response time for the tech assignment and the arrival of the plumber to do the repair was incredible. In a few hours the problem was solved.

We have been paying for this home warranty every year for about 3 years. We have never made any major claims. Our air conditioner went out. We filed a claim and had a technician came out and said our AC was not repairable. We had done all the maintenance for keeping the unit up to date. We sent in all the documents they requested for proof and they denied our claim. Choice Warranty is a rip off!!

I had this warranty company for 1.5 years, without any claim. My a/c broke down because of the compressor failing. They denied the claim with excuse of it being "improperly maintained", and that being the reason they won't cover. After advising that I have regular tune-ups performed on the system, with the last one being done 6 weeks before the breakdown, they still said, "Well, it wouldn't have failed if it was properly maintained." That was an exact quote from the person I spoke with. So, any system I have, you can just say it wasn't being properly maintained (despite tune-ups showing the contrary), and deny whenever you please. Terrible way to treat a customer!

Had compressor go out on the A/C unit. The unit is 18 years old. I was turned down because I did not maintain the unit. That is a lie. I sent in proof that it was maintained and that was also verified by the tech they sent out to check the unit. Then they said I had to add Freon which was a repair and that disqualified the unit. The Freon was added when we had the unit checked when we moved in to make sure all was okay. That to me is proper maintenance of the unit. They have a million excuses why they wouldn't cover the A/C. They just did not want to pay for an expensive repair. Eats into their bottom line. I do not recommend Choice Home Warranty as they will cheat you, lie to you and not do what they say in their ads.

Fast service on the weekend. Unheard of. Glad to know you're there for us. Thank you.

I am completely satisfied with my service and extremely happy with the service company and technician. I would use the service company again.

I did have difficulty at first because the techs didn't want to work with Choice Home Warranty because they were in too much of a hurry to be paid. I recently lost my income so I couldn't pay in advance. I am grateful to have air conditioning again. It got really hot in house and unbearable outside. Thank you.

Was very pleased with the excellent work and professional attitude.

Mr. ** was very professional and fixed the unit. Was very pleased with Choice Warranty. The only thing I would recommend would be to come out on the weekend. It was hot.

I call for microwave repair. First question they ask "What's wrong with it?" I told them it's making weird noise. Customer service person told me, "Oh it's working. We can't do anything!!!" That's means I have to wait until it's totally stop???!! After little argument they send us the technician and they denied to repair. Reason was microwave was on the counter??? Which was not its build in. Again call for it and they said the model # on the microwave is for the counter that's why they can't fix it. Call to cancel the warranty, no question ask. Only they told me, "Since you pay whole year you won't get money back!!!" It was my mistake instead of paying monthly I paid in full amount. I have more than one house under warranty. Can't wait until it's over.

I called a 2nd time to request I stop receiving daily emails from CHW wanting my business. I'm already a customer. The agent was most helpful with a can-do, positive attitude. During the course of the entire conversation, I KNEW she was smiling on the other end of the phone. She's a credit to your profession.

Choice Home worked quickly to get my claim initiated. The first technician that was assigned did not call me back. I immediately call Choice Home and was assigned another technician that came out. So far I have not had a bad experience and would recommend Choice Home.

Discovered our upstairs AC was not working Sunday afternoon when temps outside have been at or near triple digits??? Submitted a claim Sunday evening and had a phone call Monday morning saying the company assigned would be out that afternoon! Not only did they come that day they were able to make the repair right then!!

I contacted Choice online to get information on their product. On July 25, 2016 instead of gaining any real information I got the hard sell routine from Vince who tried everything to get me to buy that very minute. I let Vince know that I had one other company to take a look at and would get back to him. Now it is July 28, 2016 and I have received 7 calls from Choice; after Vince was Micheal and then Paul. When Micheal called I advised him I would be getting back to Vince so they didn't need to call anymore, I would contact them. Micheal did not want to accept that but finally understood I was serious--but he called again at which time I asked to be taken off the calling list. Micheal's response was how could they get me to buy (are you kidding).

After I called 7/26/2016 my air condition was repaired the next day. This is how I feel about Choice Home Warranty -- I would not drive a car without auto Ins. I would not have a home without CHW. Talk with Matt -- He is the best just like all the rest of the family at work for CHW. Thank you all for always being so nice. I have been with CHW since 3/3/2012.

Choice Home Warranty has bad contractors. They do not interview and properly vet their contractors. When contractors do not perform, Choice Home Warranty does not follow up. Very, very poor service and certainly not worth the money. I've had 3 issues needing resolution, and 4 weeks after contractor first showed to diagnose, the problems have not been fixed. They are easily resolved and should take no more than 30 min each. The contractor performed a visual diagnosis, not a technical diagnosis, and never provided info to Choice Home Warranty, even after several requests initiated by me, and then by Choice Home Warranty.

Service was prompt. Tech was professional and courteous.

CHW sent out an email for me to contact a vendor very quickly. After reading reviews I called and asked for a new vendor and they were happy to do so. The new vendor was amazing and worked with CHW to get the problem resolved quickly and efficiently.

I've had CHW for almost 2 years now and have always had great service whenever I had issues. The issues are taken care of right away within 48 hrs and on 2 occasions when my appliance could not be fixed, they mailed me a check for the purchase of a new one.

Choice Home Warranty was the best thing I have done with my rental house that is 3000 miles away. Was told there was a problem. Called it in and the next day Scott arrived and fixed the problem. You guys just don't know how much I needed the professional service. Thank you.

Client Service and the Repair company were very good. My GE front loader has circuit board issue which they do not want to pay for so they are giving me a $300 buyout. That's not nearly enough for a new front loader. CHW does not give you the option so you may get far less than replacement value. Quote from the contract Limitations of Liability #16: "We reserve the right to offer cash back in lieu of repair or replacement in the amount of our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance." Other companies give you the option of replacement or cash. Cheapest front loader I found is $475 + $75 for delivery and take away. I now have to pay $250 out of my pocket to get a new front loader.

The plumber who came out with excellent. He got out as soon as he could and took care of the problem. Very professional and courteous. I dropped AHS to go over to you guys and was a little concerned but after this experience I am very happy.

I'm so disgusted with Choice Home Warranty, they sent two different techs out for my air conditioner both of them took my money with no relief other than "we think you have a leak but need to check if it is covered." As I spoke to Choice Home Warranty on 7/26/2016 they told me it was not covered and I could find my own company to fix it. Well I did and now they are saying the parts and labor are not covered so now I have to come up with $1,100.00 out of my own pocket with NO HELP from Choice Home Warranty. Why have and depend on Choice Home Warranty if they are going to do NOTHING besides take your money and not help whatsoever. I have cancelled my policy with, so has all of my family members. BEWARE, they are only out for your money, NOT your best interest.

So glad I had the coverage, got the service I needed!

Marvin came early so I would not suffer the heat, very personable, a pleasure to have do my service.

Very good job replacing my condenser fan motor, although it took two tries to get it done. Very happy with service!