Choice Home Warranty Reviews

My claim was processed quickly and I was contacted promptly by the service technician. The claims process was smooth and painless! The communication between Choice Home Warranty and the service provider were right on point! All I had to do was log in and make my claim electronically.

The minute you start a claim no matter how legit your claim with all supported doc and input from certified technicians they will always try to denies your claim. They said no inspection needed when you get them because they know they will not approve any claim and if they do they keep it to the minimum and the minute you send more expensive claim they will just give you 1000000 excuse why you are not covered. Be careful the minute you want to cancel they will deduct all fees they covered and cancellation fees and BS fees. At the end you get few dollars if any. Also the best part the tech they send they advised me and they mentioned that I won't be covered with them and they will deny my claim so they know them better.

Process was quick and easy. We filed a claim through Choice Warranty website. A technician was quickly assigned our case. He came out and determined what the problem was. He called Choice Warranty to tell them what it was, the order was quickly approved, and a week later our oven was working!

Ms... She was very Courteous and very helpful. Great Customer Service Skills. She Understood my situation. She was able to contact the vendor and reschedule me another vendor. I was very delight that she took the extra time to complete the request. I would think that her peers will follow her lead... Customer Service at its Best.

We've had Choice Home Warranty for about 1-2 years, we moved into the house in 2014 fall, we started noticing that our electricity bill was higher than usual, we had home warranty with a different company, they sent out a technician, he fixed the issue and did maintenance on it. The AC units worked good through the summer. Our old home warranty expired so we decided to go with Choice Home Warranty due to the high reviews and ratings.

Our technician was very professional, friendly and courteous and explained the problems with the unit and repaired to our satisfaction. He phoned ahead of time to let us know when he would be arriving. We would recommend to a friend.

He called for a 15 min. heads up, so I could put up my dogs. He was great! He knew what he was doing, fast and thorough. I could not get my old hound dog out the door with the other one, but the tech was not put off. Petted "Fred" and went to work. They sent us a very good company, with a very knowledgeable and pet friendly repair man. Thank You!

I am extremely pleased with the services and employees of Choice Home Warranty. I have had to call them on two occasions, once for a dryer that was not working and then a week later for the washer that went out. Choice contacted a subcontractor who was prompt and repaired the dryer. The washing machine could not be repaired and Choice decided to send us a check for the replacement. Great company, would recommend to all who own a home!

My drum was not spinning on a 14 year old machine. I called on a Sunday and Choice promptly dispatched Action Appliance Service to repair. The tech said the problem would be too costly to repair and the same day Choice asked that I contact them so a check could be sent to me. I was very impressed by how quickly this was resolved.

The part needed to repair my microwave oven cannot be located which disallows for my microwave oven to be replaced. I am satisfied with the promptness with diagnosing the problem. I will add the settlement that was offered to purchasing a new microwave oven.

Beware of dealing with Choice Home Warranty. They are a horror show to deal with. It has taken them two months to find a competent repairman to diagnose the issue with my stovetop. To add insult to injury now that we finally have a diagnosis they will cover the "part", but not the work required to access the part to perform the repair. In my opinion they are a disreputable company - sleazy. Horrible customer service. Deceptive coverage. Despicable.

We had exceptional service from the technician sent by Choice, he had ensured the problem with my garage door opener solved permanently and took his time to diagnose the problem, explored all possible options to resolve. Happy to part of Choice family and would highly recommend Choice.

Choice had a technician call immediately and schedule for the next day. The technician discovered that the fan went out, and had to have his company call Choice to approve the part. The company sent him back out 2 days later and the problem was solved. So I called Choice Tuesday and the problem was solved Friday.

Technician did what was required of him. Suggested I need someone else to replace breaker. I am not totally satisfied with your service when you did not follow up with someone to come replace breaker. It is part of the plan I purchased from you. Thanks.

Our Furnace was backing up and green slime was pouring out all over our floor. We contacted Choice Home Warranty to file a claim. We were followed up by a phone call to get more info on the issue. The person they recommended, set up a time to come out Friday at 9am and he would call 30 minutes prior to showing up. He never showed up, and Choice followed up and said, the guy can't get a hold of us. We explained, we talked to the guy and had an appointment. They called the guy and were told to contact us. He set up a Monday morning meeting at 9am, that time came and gone. Choice follows up and said, we are not answering his calls. We call him again, setup a meeting at 9am on Tuesday - would you believe it? No call, no show again.

We were having an issue with our electrical system in our home. We contacted Choice Home Warranty on the website and the very next morning a representative contacted us and had someone out that afternoon. The service was great and the service man that was sent out by their company was awesome.

He was on time and did a thorough and good job. Found 2 problems and corrected both. Time will tell if problem was corrected (as the temperature outside gets colder). Problem was that the Temp inside was set at 68 and until it warmed up outside (70 degrees plus), the unit would not shut off. I think the tech did an excellent job and I am very happy with the service...

Happy with every aspect of service. My order was completed before the stated time. The customer service rep called me back same day and was able to get the ball rolling. Once the order was dispatched, the tech was here on Monday even though he quoted me Tuesday. All in all very happy.

Avoid at all cost. Choice Warranty would not honor any of my claims. Every time I called they would find a loop hole as to why they don't cover it. They charged me $50 admin fee plus the cost of the tech just to cancel.

CHW dispatched a serviceman immediately. The microwave had to be replaced. All of this was accomplished in a matter of days. Very pleased with the way this service was conducted. I would recommend Choice Home Warranty to all my friends and neighbors.

I had a good experience with friendly customer service and service tech. No more words that is my story. Thank you. Customer service at Choice Home was great. Claim was processed immediately. However, receipt of payment is thirty days is too long. I am OK with Choice services at this time.

Call about washer was not empty the water out of the tub. The turnaround time was quickly. The service was professional and quick. The vendor was really polite. Fixed the problem. Order the part all in the same day. Was very pleased with the service and CHW.

The claims team was very polite and helpful in helping us with our problem. And finding the nearest in our area. We received help within a timely manner. The technician was prompt and solved the problem right away. We would truly recommend your company.

The repairman came on 10/26 and diagnosed that the refrigerator was not cooling due to a faulty defrost heater as the compressor was not coming on, he ordered the parts and returned on 10/28 to install the new parts. He was polite, neat, and efficient.

Service was efficient at all levels. Handling of the claim by phone went quickly and the repairperson was on time and did a great job. Cost was very reasonable. This type of insurance is worth the money especially when it's your vacation home and you are new to the area.

After two very bad technicians, then a denial for repair of my boiler, I was done with CHW. I was ready to find a new warranty company. I then spoke with a young lady in customer service who did an outstanding job and represented CHW in an extremely positive light. She made me want to stay!! (Although she didn't help with the payment.) LOL. Our conversation should be used as a training tool because she was very good! I was then transferred to a manager who was equally as pleasant. She was able to help me out with resolving my issue in a manner that was satisfactory which left all involved parties in a good place. THANK YOU!

Choice Warranty representatives were professional and very helpful. Understood my problem and helped resolve it quickly. Technician was very responsive and professional. We had two claims and we are awaiting a check for the Microwave. We received very quick responses to our concerns and follow-up was great.

I had coverage with another company. They took great care of me but it was more expensive for both the deductible and the premium. Stupidly I thought I will shop around and see if I can save some money. I went with Choice Home Warranty. I had a problem with my Air Conditioner. I thought good thing I have coverage, but apparently I was wrong. When I called them they sent out a tech to look at it. He said it was some part that had leaked the freon. That part wasn't covered.

Dryer quit. Choice Home had me a contractor within 30 minutes. Call and they came out the next day and fixed it. The man was very professional and knew just what I need when I describe the problem on the phone.

We called into Choice Warranty one morning and explained our problem. An hour later the contractor they called to come out to fix our problem called us and by 6 PM that same day he was here. He was extremely professional and friendly. Our problem was solved that same day.

Technician came out promptly, said they would order covered part and call back to set up appointment for installing fan motor. They were professional, and said it would take 3-5 days and once the item came in, it would be installed at our convenience. I'm confident that it will be handled as such.

After Gregg Heating missed three appointment in two days your agent understood completely the frustration I was experiencing and reassigned me to a different firm who came out immediately and repaired our heating unit. It was handled with a sense of urgency and professionally.

I called to get a quote from Choice Home Warranty. I decided on another company 7/21/16 and since then I have received at least 100 emails from Choice and other companies they use to spam their prospective clients. I have UNSUBSCRIBED at least 20 times and still get emails from them. I am not sure what it takes to get them off your back, but I wouldn't go with them because they come across as desperate and very aggressive. The cost of all this marketing has to be included in the price they charge you, as well. They need to learn to take "no" for an answer, graciously.

Very thankful for the follow up, communication and the tech I was assigned. Luis was very professional, clean, efficient and got the job done for my freezer and dryer! He's an excellent person to represent any business. Thank you very much for fast and professional service.

I called CHW one afternoon when my heater would not turn on for the time this fall. They assigned me a technician and tried to call them. The technician's phone number had a full voicemail. I called back a second time and got through at 5 PM and spoke with the technician. He said he was going to call me the next day at 8 AM to set an appointment. I never received a call. At 10 AM two hours after my first phone call I called capital CHW. They assigned me a new technician (Dewitt Heating And AC) who called me later that afternoon and set an appointment for the next day at 3:00pm.

I have two properties with Choice Home Warranty and have been very pleased with the response when I have had a problem with the air conditioning, refrigerator, and garbage disposal. Service professionals that were dispatched were excellent and were able to solve all the problems.

I bought my house about 6 months ago. Part of our agreement with the seller was a whole home warranty for a year. They bought a Choice Home Warranty package. Moved in at the beginning of summer and now it's getting almost to November. We turned on the heat and it didn't work so I called Choice Home Warranty and at first the guy said they would get up with a company and send out a tech. Well I never heard anything back so I called them.

Submitting a claim to have my garbage disposal was a simple process. The customer service representative was friendly and very professional, he explained the process and what the expectations were. I did not receive a call from the service company within time period advised and Choice Warranty noticed and called me. The customer service rep called the service company and ensured an appt was set for me. That spoke volumes as to the level of professionalism and care for its customers. Thank you.

I had been waiting for at least three or four weeks before you all found a qualified electrician. I was very satisfied with the electrician that found the problem and resolve the issue with within one visit to my home. He was very knowledgeable. Thanks again for helping me resolve the issue at hand.

I just want to let you know that I was very happy with Choice Home Warranty. Fast reply for my claim and contact to the nearest (BreakingPoint Appliance Repair in Round Rock Tx.) which contacted me within a hour to setup a appointment to fix my freezer. Will recommend them to all my friends and Family.

The company was family owned. The tech was very professional. My disposal could not be repaired, so they replaced it. The only complaint I have is that they did not give me a receipt for my payment. The tech said he did not carry receipts with him, and that his boss would email one to me. I'm still waiting for my receipt.

Never never take home warranty with him. Their guy will simply take 45$ each time they come. May be some minor repair they will do. I took warranty with them and wasted all money. I called them 3 time for instance like garage door repair, water heater freeze - not a single thing they covered. Just avoid that scam company.

We were super excited to get a home warranty through Choice. Even paid in full for 6 years along with my father-in-law who did the same thing. Which we are now looking at our option to cancel. We have had an issue with our oven for months! One problem I understand was not Choice and it was male tech that came to fix it -- didn't fix, ordered the part and never came back! In the meantime, my neighbor messed with it and fixed it so Choice gave us that $ which we gave to him. But then a different issue happened and now they are dragging their feet and said they paid us.

Oven issue - We switched to Choice Home Warranty because of their great offer, coverage, and deductible. Their service representative was informative and clear on how the process worked. We were contacted by local company and scheduled within a week. The company fixed it the same day as diagnosis.

My experience was pleasant, repair people showed up on time and took care of the problem. Sink and garbage disposal were clogged. They cleaned up their mess if any and left everything in working order.

I put in an online request for service on our washing machine on a Friday night. Within an hour I had received the name of the service company that would be servicing my washer. By the next morning (Saturday), the repairman had made contact and told me he could come out Monday. He called Sunday night and Monday morning to confirm. Unfortunately, my 26 year old washer was too costly to repair. Choice Home Warranty called that day to offer me a payment that I felt was very fair and will allow me to get the new washer without breaking the bank. I am very pleased with the entire process but just a little sad to say goodbye to a very good washing machine!

Service was prompt and professional. Servicemen was kind and friendly. Showed up on schedule day as promised. This is as much as I need to write. It was outstanding service. Showed up on time. Had to go get the part. Got part and returned promptly.

My furnace fan does not shut off and the heat only comes up occasionally. I thought it was the thermostat and replaced it with another one but it still was not working. I called Choice Home since I have the contract and have not used them before. I called the person I was told to call and he came over Monday morning. His name is Devon from Brown Contracting and after looking it over he said it was the board in the furnace that needed replacing. He has to order a new board and I have to wait until he can get it. Hopefully the furnace will work until then. I will let you know if I am happy when all is done and everything is working correctly.

Technician was GREAT, explained everything perfectly, was on top of our order within 24 hours. Walked us through what he was doing why he was doing and future ideas to help eliminate future issues. Would recommend this company to my friends.

I understand by the posted rules online that you are to replace my unit with a like unit and it is to be installed also. The replacement value allotted me was. I understand by the description of replacement online that I was to get a unit comparable to the unit that failed. I was given a value which was $50 less that one that would replace mine. I was also not given any money to pay to have the unit installed and I believe that that is also in the description. I am also being made to wait thirty days for the check which I do not believe is right. The check should have been sent to me already. I was given 250 dollars to replace a 300 dollar machine and I have to install it myself. You could do better than this and making me wait for the replacement is not good at all.

Choice followed through on a problematic washer repair. They assigned a technician quickly and when he could not resolve the problem they sent out a more experienced technician. He discovered the problem, but it was determined that it was not economically feasible to repair and settled with me so I can purchase a new washer.

I use this company at my townhouse. ** . I have three houses covered with your home warranties. I let one go with the house I sold and they have used it as well. The owner of Harley called me personally because I had had a bad incident with them last time. He was very professional and worked well with me. I would recommend having a home warranty on all your homes.

I called because my washer wasn't working properly and somebody called me the same day and came out to fix it the next day. Was very polite on the phone and took care of me right away. If you are looking for home warranty I'd advise using Choice Warranty.

Do not think you are doing the right thing and buy a warranty from this company! Check out what the New Jersey attorney general thought of them not just me! They fight you every time you have a claim! They are really a bad company who loves to tell you how great they are when selling you. You will be disappointed when you have a claim.

My water heater making noise. There was sediment which was making noise. Called Choice Warranty and responded very fast. Got appointment with technician within two days and told me issue. Choice work hard to address the issue as soon as possible.

Thank you for your prompt attention of our washer repair. We are very happy to have purchased our Choice warranty policy. Sears sent a technician who was very efficient in finding our leaking problem. Plus we were very pleased to have the same gentleman return to do our service.

Garage door spring broke. When I found out they do not cover this on my warranty, they told me that they will send me a check to reimburse me the difference of what I had fully paid to the technician. They did this just to satisfy me because I was very disappointed. I was surprised they did that.

The bath tub and the shower in my master bedroom was not draining properly. The pipe that runs from tub and the shower goes through my car garage had a leak which start messing up the ceiling in my garage. I called Choice Home. They quickly dispatch a plumber and everything was fixed. I will recommend anybody to Choice Home. I am glad am with them.

I contacted Master Plumbing who were so gracious as to fit me into their schedule the same day that I called due to my toilet being clogged. Glen the owner came after his last service call which was around 6pm and unclogged the toilet. I am so grateful and his professionalism, humor and awesome attitude is commendable. I am very happy with Choice Warranty and the contractors they send out to repair any problem that occurs. Choice Warranty staff are great and always take good care of me.

I called Choice Home Warranty regarding my disposal that had all of a sudden quit working. They contacted David at "Make it Drain". He came out with a replacement within just a few days. He was VERY professional. He was in and out so quick and a perfect gentleman. Choice Home Warranty has a winner here!!

Service was prompt and completed within a few days and they had to order a part. This was a non emergent repair. I have 3 warranties on homes in different cities and have never had a problem with response. Communication is good also.

I filed the claim for the first and hopefully only time. It was very easy and quick. The service I received was great. Would recommend this to anyone. The customer service and follow-up was great. Seemed like they really cared. Thank you.

The service that we have not received from choice home warranty is unbelievable! We have had several valid claims with them that have all been denied! Our air conditioner condenser needed replacing which they denied and our garbage disposal needed replacing which they also denied. Why have a home warranty program when they will not stand by their stated programs? I would never recommend this company to anyone! They do NOT stand by their claims!

Great prompt and courteous service and the dryer was repaired and works great... fixed the dryer as it was not heating. I would tell everyone that this is a good deal. I am on my second year with them.

I had to get a furnace igniter switch replaced based on a diagnosis from a contractor out of Home Choice Warranty's network. They clearly and effectively explained the process to file a claim for reimbursement of the work performed by my own contractor. I was pleasantly surprised at how easy, painless and efficient the whole process was.

Do not use the company! I am taking them to court for not covering a warranty. I had a wine cooler which I paid extra for and they refuse to service it. Lied and said they couldn't find the part. I found the part in 5 minutes on the internet and they still make the wine cooler. Then lied again and said they don't cover wine coolers. I called pretending to want an agreement and was told they do cover wine coolers. When you buy from them they make it sound like everything is covered.

My central air conditioning unit stopped blowing cold air on Wednesday. I called Choice Home Warranty that evening. A few hours later, an AC technician gave me a call to set up an appointment. Thursday, the very courteous technicians diagnosed and fixed the problem with my AC in about an hour. The whole process was simple and faster than expected. Based on this experience, I will recommend Choice Home Warranty to family and friends.

I was very satisfied with the service provided by Choice Home Warranty. I called about an electrical problem and Choice Home provided prompt services. A technician came out and did an excellent job of correcting the problem. I recommended Choice Home Warranty services to my neighbor.

I noticed a leak under my kitchen sink but wasn't too sure where it was coming from. The plumber arrived and after determining it was the garbage disposal, he initiated all of the paperwork for him to install a new one with ease. All is well now.

When I called Choice Home Warranty to submit a claim I had no difficulty. The Customer Service Rep assisted me and provided a good explanation of the claims process. The technician was knowledgeable, courteous and timely. I would recommend this product to others.

I paid my contract in full when I joined. Last Friday my A/C fan blade broke so I called in a claim. They issued a tech to come on Monday. I thought "wow great service"... but wait. The tech never showed up after my husband took the day off of work for it. So I called and they issued another Tech and we schedule for Thursday service of that same week since my husband could take that day off. The tech came out on Tuesday, diagnosed the problem and sent his report in. He waited and waited for simple approval, but Choice dropped the ball and lost his report.

CHW is really excellent company. I had three claims one after another but in different times. However, thanks to CHW all problems were been solved with my satisfaction. I am so happy now. All claims were reacting in minutes and repairmen were been at home within hours of filing the claim. Choice Home Warranty has a commitment to quality customer service. Please keep in mind to get great work from CHW. Thank you "CHW!”

Choice Home Warranty repaired my washer satisfactorily. The repairman was professional & courteous. A part had to be ordered which the repairman did & had it shipped to my house. He also set up the return time for the actual repair. Highly satisfied!!

I called Choice after I had another company I have a contract with, that checks my AC/Heating unit twice a year come here. They said that the capacitor on the outside unit was working way below what it should be. It needed replacement & if wasn't done ASAP it could lead to compressor & or fan motor failure which would probably cost over $800.00 to replace. I called Choice & they immediately had someone come over & Flint Service Co. (Daniel) replaced it.

Sunday washer went out. Referred me a technician. Monday technician didn't respond. Alerted your office. Reassigned ticket and the technician repaired washer today... loved the turnaround. Thank you!! Love GREEN APPLIANCES!!!

October 18, 2016. Warranty person said wires were exposed and represented a hazard to him. Choice read his notes and agreed. All this came to be because the contractor, A+, said, in processing the issue with unit not heating or cooling, that he needed to replace a motor. I requested the motor so I could give it to someone who had recently evaluated the hvac. A+ guy said I did not own the motor that Choice did and he would not/could not give it to me. It had to be sent to Choice. I called Choice and got all sorts of answers. Bottom line, it did not need to be returned. He was obviously not comfortable with me asking for the part. I asked 4 different ways.

Please, I warn you, PLEASE do not spend your money or time on this company. They will fix small issues but not large ones. Furnace went out, not heat & they went out of their way to keep from fixing. Ultimately canceled my membership & paid for new furnace on my own. They did get almost a year's worth of monthly fees from me so they made their $ vs repairs I had. I'm sure they'll continue to do just fine ripping other customers off.

We had our air conditioner stop working. I contacted Choice Home Warranty through the internet. Within an hour I was assigned a technician. The technician immediately contacted me and scheduled time to come to my home. He arrived on time and fixed my air conditioner in about 30 minutes. I am extremely happy with the service.

I called in service for my washer. The person who took my call was very friendly and helpful. They moved immediately to get me the information I needed to get my washer fixed. The whole process was fast and painless. My service request got resolved immediately and I got a new washer in just a few days. Thank you so much for your customer service and really for caring about what happens to your customers. You guys got me as a customer for as long as you do business.

Very dissatisfied - Requested a refrigerator service but it was not provided due to the lack of payment to the service provider. He claims to be over $2000 since August. I kept waiting for a week until I reached the technician and gave me the bad news because he was waiting for a payment that never received. Claims are not followed up. Called for another service and I was told that I have to wait until somebody respond to the request. So there is no urgency to help the customers, mean time is over $200 food damages and because the lack of payment from Choice was the issue, it is irrelevant on how or when they can provide the service according to the customer service and any loss. Learned again that cheap means trouble.

The repairman from First Stop Appliance (Tim) was professional, timely, friendly and very qualified. He quickly diagnosed the problem and repaired the refrigerator by installing new parts; including a new thermostat & defrost heater (from his truck on the very first visit). We are very satisfied with First Stop Appliance and Choice Home Warranty.

Do not sign up for this home warranty, I made that mistake... Their monthly fees are lower but you pay the price when you have a claim. Out of 6 claims I had with them they only covered one because it was a low cost simple repair to my dryer. Any other claim we had (pool pump, pool heater, A/C, garage door and dishwasher) they found a way to not cover it.

Dryer breakdown - Repair person was on-site within 2 hours after contacting and could immediately diagnose problem, but went the extra mile to make sure there wasn't an obstruction. Will be returning once new motor comes in.

When dealing with this insurance company we filed our first claim because my air conditioner fan was sticking and there was a very, very tiny, small Freon leak. They sent an air conditioning company out to take a look at our unit and they said that it's not anything pre-existing and it should be covered. When I talk to the Choice Home Warranty they said that it will not be covered because it looks to be pre-existing and there was rust on our air conditioner coils but there was no rust on the coils. Me and my husband were standing right there when they took it apart and we're standing right there when the air conditioner company called the insurance company to explain the problem and they didn't mention anything about rust. So they lied. I asked the insurance company for a second opinion so they sent out another company and this company also said that it should be covered.

My claim was responded too quickly and the plumbing service contacted me right away. There was a few hiccups with scheduling and their vehicle breaking down on the way to the appointment, but it was amicably worked out in the end. The plumber was professional and curious the whole time he worked on the clogs and slow drain of several sinks and toilets. So far, the problem appears to be fixed.

Called in for a problem with my pool pump, they contacted a repair shop while I was on the phone with them, within 15 minutes of my call I was scheduled for service the next day. That is GREAT SERVICE!!!

This is my first experience with Choice Home Warranty. I was very satisfied from the first phone call to Choice Home to the technician fixing my dryer. Everyone was very professional and polite. I would recommend Choice Home to everyone!! Thank you.

Hello everyone. If you thinking on purchasing home warranty be aware of Choice. Run as fast as you can from this company. All their reviews are fake. This company liars and biggest fraud, I do not understand why they still in business. No additional explanation needed. Please read below. It is all true, I just had pleasure dealing with Choice and it was a nightmare.

Bad Service. 13 days ago I requested service for my Heater. Unfortunately, the Heater is still not fixed. The 1st assigned company technicians came, disassembled the heater and left forever. The 2nd company assigned 7 days ago has not fixed the Heater yet. I called to them and they even don't say when they are going to complete this service. I called and wrote to the CHW many times but unsuccessfully.

Choice replaced my garage door opener. On 10/7/16 prior to hurricane Matthew, my garage door opener stopped working. I called Choice and had a repair company contact to call w/in 2 hours. Florida Garage Doors came the 1st day they could access the road to my house. My garage door opener was replaced and my cost was just the small service call fee. Thanks to both companies for fast quality service.

Tony Bozhilov of Yantra Air was amazing. He diagnosed and repaired two separate problems and then contacted me the next day to make sure the house was comfortable. Tony is knowledgeable and experienced, and a pleasure to work with. It's clear that he cares about customers and tries his best to solve problems. Choice also handled the claim well and acted quickly to send out the work order. I'm a new customer, and if this first experience is an indication of their level of service then I'm glad I chose them over their competitors.

I made my first claim with Choice Home Warranty when I noticed a water spot in my ceiling. My normal plumber said he'd repair for $100, yet I figured I'd utilized my home warranty because I only have a $45 deductible, right? Well, that didn't include having to have someone cut a hole in the ceiling for the plumber to even diagnose the claim, and the cost to subsequently have it patched.

Affordable plumbing. Ben ** service was outstanding! I have been serviced about 6 times from CHW and I have only had 1 extremely awful experience. I could not believe how efficient, trustworthy, professional Affordable plumbing was!! Thank you! I hope I can win the 1 month extension on my policy through December allowing me to try and renew at that time. Funds are tight.

Placed a phone call to Choice Home Warranty. They answered the call within 2 minutes. I described to them that my upstairs master bathroom was without electricity. I was given a claim number and told that a service provider would be contacted and that Choice Home Warranty would be back in touch with me to provide me a contact number to call and set-up an appointment for them to come to my house to fix the problem. A few hours later I was called by Choice Home Warranty and given the contact number to the electric company that I was to call to come and fix the electrical issue. I called the repair company and they came out the next morning to fix the problem. A blown GFSI outlet was replaced with a new one which corrected the problem.

My main A/C dropped dead 6 days ago (Thurs), so I made a claim on my home warranty policy. Next day, a local company called Friday and made an appointment for the following Monday (Labor Day) morning to make the repair. The young man called and appeared early in the 2-hour window and quickly found the problem, a fried control board, and replaced it on the 21-year-old unit, so it should live to fight again for another 21 years! I was impressed with how quickly the whole process played out!

Issues happened with my stove, that you considered to be pre-existing. We did not know so, since we experienced those issues recently. Anyhow, I bought a new one yesterday, as I do with any other appliance.

Israel from Isdan Home Improvement came and inspected all four of my toilets for leaks as well as checking my water meter (all due to the increase of my water bill by $100 this month). He found the toilet that leaked, made the repair, and also recommended that the meter be changed out. I shared this information with the water department, hoping for an adjusted bill from them. Israel was a gentleman, very professional, knowledgeable and thorough. I would want him again if I had plumbing issues.

So basically if you do not live in a brand new home everything is pre-existing or not covered. I've had this warranty for about a year. In that year I called about my oven going out - not covered as it was pre-existing even though it was working the day before and went out. So nothing. Had a leak in the toilet - sent the WORST PLUMBER ever to come. You are at the mercy of who they choose to contract. He did a horrible job and we had to finish the work ourselves. They say they will cover leaking shower in the contract, but guess what...they don't. Then last night our pipe leaked and the water busted the ceiling. Plumber came out - verified leak - well guess what again - they don't cover rust in the pipes of galvanized pipes.

The AC at our house began to have issues so we called Choice Warranty and they had responded with a claim number in less than 24 hours and we were able to have Liberty Air come fix it the very next day. Choice Warranty was very polite and helpful. This made the process very quick and easy.

I really appreciated the person who came out to check on our pool. Not only did he fix the issue but he gave some other tips that were helpful for overall care of the pool equipment. He called about 10 minutes prior to arriving and was very friendly.

Air Conditioning - I been with Choice Home Warranty since January and the service has been excellent. The contractors has been professional and polite. So far this company has been great. Am glad I pick them for my home warranty.

I had a big account with the company. 10 units and have used different home warranties for years. This was the worst company to deal with. They never approved any claim without fighting for it, which took numerous phone calls and finally an answer from them saying they are doing me a favor. When I requested to cancel my accounts and refund the money, it took 2 months and 23 phone calls to get any refund back. They only returned a fraction of money, even though they never provided any services. No response from upper management and multiple conversations promising one thing and never doing anything. Horrible company. Don't ever use them.

I read all the reviews on Choice Home Warranty, I thought I did all my homework. I thought I read all them "fine print"... I messed up I didn't! If you are considering a Home warranty company, keep, these things in mind: I have a Dacor double oven. My top oven, a convection oven, stopped heating. I called Choice Home Warranty on Aug. 9th, today is October 5th. It has taken me this long to get someone out here who knew how to work, on a Dacor oven. On August 9th I told them I had a Dacor Double Oven and needed someone who knew how to work on Dacor. They sent someone who didn't know or Had ever worked on Dacor...

Our fridge wasn't working. Choice Home Warranty promptly processed the claim, sent an extremely qualified contractor and the fridge was repaired, saving us the cost of buying a new fridge. Great service. Highly recommend Choice!

The company that came was very professional and came at the time that I was told it would be. Also you followed up to see if the company you recommended did come to my condo. They even called ahead to let me know they were on their way here. Good Job Choice Warranty!!

Was handled quick. The only thing that I didn't like was that I only received 200.00 to buy a new dryer. I am on a fixed income and the cheapest dryer I could find was over 400.00. I thought they were suppose to give me enough to get a new one.

I was going to choose Choice Home Warranty for my new home purchase but after filling out my information online, I got an average of 7 calls a day from them (each time a different rep) to offer me a quote and "additional discounts". Even after telling them I already had a quote (repeatedly), the calls kept coming in. Due to this very apparent disorganization, I chose another company. I am still receiving 5-7 calls a day from them, each time asking them to remove my number from their list as I have decided to proceed with another company. If they are this disorganized when it comes to this quite simple process, I can't even imagine what it would be like if I had to file a claim with them.

My problem was with the commode in the master bathroom. I called CHW Wednesday morning and by 3:30 that afternoon a repairman was at my home and fixed the problem. Very respectful and professional person. Filing the claim was very simple and quick. I highly recommend CHW.

From the moment I called Choice the rep was very helpful and I received the information for Gator Plumbing. They came out in a timely manner. The service rep. Steve was quick, efficient, and completed the work in a very timely manner and was courteous and helpful, kudos to both companies. Keep up the good work.

The timer on my stove stopped working and eventually the oven itself would not work. Within a day the new part was located and installed and issue was resolved within 24 hours. Since I was having a house full of company for dinner that weekend I was very satisfied and relieved.

CHW sent out two different companies to work on my gas cook top. Both companies said they could not repair the cook top it needs to be replaced. CHW offered me 175 dollars because their technicians could not fix the cook top. I told them the contract said they would pay 1,000 dollars per claim. That was a lie. They then offered me 375 dollars to replace my cook top. The actual value of the cook top is 1,500 dollars. I would be just fine if they would pay what the contract stated. I do not recommend buying CHW.

I called for the first time to Choice after signing up for the warranty, because the water heater was acting erratic, sometimes way too hot then lukewarm. Within an hour I received a message from Choice automated call system and then a call from the plumbing service. This was on a Friday morning and I was expecting them to be out the first thing Monday morning, but to my surprise they had an opening at 10 AM Saturday morning. At 9:30 AM the tech showed up and by 11 AM we had hot water. Great job! Great service! Thanks Choice!

If you subscribe with this company be sure to read the fine print. They deny most claims, saying that whatever service is needed is not covered under the contract. When my air conditioner went out I called the company they referred me to, left a message on two different days, never heard from them. When I went online to see the ratings of that company they were all terrible. So I called another company and had to pay full price for the a/c; Choice Home would not pay any part because the Technician did not get prior authorization. In August in Texas one can't go very many hours without a/c and I didn't even think about getting authorization.

Since we found the leak and called Choice, the situation has been seamless. Reporting and receiving a return call from JB plumbing went quickly. The techs came at the appointed time and inspected the dishwasher, the cracked joint will have to be replaced. James promised to return ASAP and repair it.

In February 2016 I was contacted by a salesman representing Choice Home Warranty, I was solicited in a very aggressive way to purchase a home warranty contract. The sales attendant promises the world regarding what the contract will cover over the 3.5 years for which I purchased based on the pitch from the sales representative. Since acquiring the protection, I attempted on three claims and on each of the attempts I was turned down as the claims department puts a spin on what's covered and what is not. I argued my position and the company settled each claim with a lower payment for the work needed. On one case my dishwasher broke and they sent a repairman and the bill was over 600 dollars to repair. They refused and I argued the fact the salesman told me each appliance is covered up to 1000 per year.

Within a short time (24 hours) CHW assigned a technician. I received a phone call from MR Repairs and we scheduled an appointment to repair the toilet that would not flush. A new part was placed in the bowel and now the toilet is working properly. The technician was very good and I would use him again if I need any plumbing work.

My order was picked up quickly and the serviceman came to my home in a timely fashion. He determined at this time the best fix was to totally bypass the heater by capping the inlet. So far so good.

We have had Choice Home Warranty for some time now. You never want something to happen at your home but when it does you want to know someone has got your back. Choice Home Warranty makes it so easy to file a claim and they get to work quickly to get your issue fixed. Recently we had our family dishwasher break. Gave Choice a call and we were back in business the following day. Most service call without a warranty can cost an arm and a leg. Choice Home Warranty also helps save you money. Great service I would recommend.

It was a piece of cake to open a ticket online, very well laid out next steps in emails, easy to get to technician, very professional & knowledgeable technician who was able to troubleshoot the issue and provide an accurate fix. - Happy Customer.

The technician came out within a reasonable amount of time. He explained that the washer needed a part and he was ordering it. He'd let us know when we can schedule to come back when the part comes in. Very courteous.

I signed up with Choice Home Warranty in August and was told after 30 days that everything would be covered for the house with no questions. Well as luck would have it my gas dryer went out about 2 weeks or so over the 30 day waiting period. I filed a claim and a service person came out as they had said he would. To repair the dryer was a little over $200 and they denied the claim saying it was pre-existing even after telling me that after 30 days everything was good to go. The fact that the dryer was only 16 months old and it just happened was never considered or accepted. They accused me of waiting to after the 30 days and using a laundry service.

I am very impressed with your overall service. The first person that came out to resolve the microwave issue was not able to repair it and you were able to get another company out the very next day who was able to fix the problem.

I went online and requested to have garage door repaired. Within an hour I had a call from the service provider and he scheduled to come out the next day. He called when he was 45 minutes out and arrived on time and within the original window he had given me. He repaired the door promptly and was very polite. Would definitely recommend.

Our AC went out late on a Friday night. I immediately filed a claim online and by the next morning I had a response from CHW telling me who to contact. They even followed up to make sure all went well! Our AC unit was repaired and is running great! THANK YOU CHOICE HOME WARRANTY!

S & T Garage Doors of Stevens City VA came today and replaced the old opener with a new one. The job was well done and the installer was very pleasant. Thanks CHW.

My air conditioner went out completely in August of this year. I submitted a claim and after several hours had gone by, I had heard nothing. I called them and was told it would be the next day at the earliest before someone would come to look at it, but no telling how long until it would actually be fixed. I told them I was sure I could get someone here that day and that if I could I would cancel my contract with them. I was told that I could go ahead and hire someone on my own and be reimbursed for the charges later. I just needed to let them know before actually having the work done.

I purchased this warranty in May 2016. This is the first time I made a service call and was shocked to find out that I was misled by the representative who sold me this warranty by making wrong statements. I was told at the time of purchase that I will be given 3 service calls free of charge if I buy a three year plan with 6 months of extended service. He also explained that I can use these three services anytime - no restriction. On top of that he said I can cancel my service anytime if I'm not satisfied without any surcharge which is again incorrect. After I made the first call today I got to know what all he said was just to mislead and to make a sale at that time. I didn't expect such cheating and misleading statements from the employees of such a big company.

The CHW is great. I recommend it to all my friends and family. I'm in the process of selling this house and the new owners will be purchasing a CHW warranty. All my past experiences with the companies that have done work on my house has been great. With one exception: Blake's heating and air. I would recommend that CHW drop them off their vendor list.

I called to start a claim. The representative was very polite. And within minutes I had a contractor to call and schedule to come out the very next day to fix my garage. It was very seamless. Thanks so much.

When it was found that the part for my fridge would take two weeks because of the manufacture and the age of the Fridge they quickly sent me the money for the parts they were responsible for based on the repair. I was able to purchase a new fridge with the refund. No questions asked. Great service.

Although I have not had Choice very long, I have had to call them twice. Both times my problem was solved quickly and just as they claimed. However I have a on going claim right now that I have yet to be completely resolved. A supervisor has been in touch and has assured the problem would be resolved. It has been handled better than I expected so far as long as it does get resolved which I feel confident that will.

My dishwasher developed a leak. Called Choice Home Warranty since I had a contract with them. The appliance repair man came out to diagnose and said the heating element burned a hole in tub. He also stated that it was a problem occurring from normal wear and tear and should be covered. Choice refused to cover the repair and left me without a dishwasher saying it wasn't normal wear and tear even though their contracted service technician said it was. What a waste of money this company is.

The Choice Home Warranty is great and quick to resolve your issue. They were able to get a contractor to come and take care of the issue as soon as possible. The service was great and they fixed my issue right away but it took them a little while to come over. I really appreciate that.

I was surprised there was no wait time to talk with a customer service agent and the service was prompt set. The assigned company promptly resolved my service issue the next morning.

Thank you Choice Home Warranty for being great company with wonderful subcontractors and their day service. I am very pleased with my new garbage disposal and my basement are now free and clear and I am a happy camper. Thanks.

Choice was there when we needed it most, and helped us prevent what could have been a disaster. Our A/Cs condensate line was clogged and caused water to spill out from the open vent lines and stained the ceiling and walls of one of our upstairs bedrooms. Well, Choice to the rescue, and a plumber was dispatched ASAP, or we could have had a collapsed ceiling and worse.

I paid extra to have this coverage. The ice maker is not making ice. The company came out and said "You will need a new Ice Making Unit." Choice Home Warranty says it's not covered??? What else would Ice Maker Coverage cover? I call Choice then I call the repair co... I am playing middle man. Choice agent ARKIM ID # ** is so very rude and no help. He cannot transfer me to another person. Are you kidding me? This company is the worst!! This guy was a sour representative of this company. Don't waste your time or money on this company.

The person from Griffin Plumbing who came to work on my claim was wonderful! He was very friendly and explained everything that had to be done and did it the very same day I put the claim in to Choice. I could not have been happier with the entire experience. You chose a very, very good company to do this.

Had problems with a breaker at my house. I call Choice Home Warranty. They got a electrician to call me next day. He came to my house fix the problem. Did great job. They respond fast!! Very pleased!!!

Of course it happened on the weekend... my kitchen sink decided to back up! I called the warranty company who immediately put me in touch with a plumber. The office staff was incredible. So understanding... house full of people, a 6 month old baby and NO KITCHEN SINK. She promised an early service call on Monday and they sure enough they were there! In and out in an hour. Cleaned up everything. Paid my deductible so so easy.

After replacing four capacitors and the condenser fan I replaced the outside unit. CHW would not reimburse the claim because they said unit was not maintained properly. The unit was maintained properly that's how it lasted for sixteen yrs. After being offended and called a liar and a fraud I contacted the BBB in New Jersey. Choice Home Warranty is not motivated in helping customers. Their advertising is misleading and you are not covered. The first contact when you have a claim is a service center coached in asking dis-qualifying questions. Once these questions are answered to the best of some poor service provider's knowledge, the claim will be DENIED. Two things Choice Home Warranty is good at: One, taking your money. Two, giving you the run-around.

Dryer not working. Choice Home Warranty has come through again. Without question the best investment in warranties I have ever made. Thanks again! Problem was resolved in three days, only because it took time to get part. I am very satisfied.

Our ac went out and we live in the Phoenix area where you have to have ac in 100 degree weather. The service was great and we had ac the same day. I would recommend Choice Home Warranty to anyone in the market for this type of services. I am very satisfied on all services I have requested.

I am very pleased with Choice Home Warranty. Customer service reps are really helpful and polite. When I have a problem it is taken care the next day. I would highly recommend Choice Home Warranty to all home owners!

I called CHW after my compressor stopped working. The representative was very nice. Although it may be faster to do it online, I was just as quick filing for the claim with the representative. They were prompt and professional and within 10 minutes of my filing, I had the system call me with the assigned business. Very pleasant experience.

The service technician arrived in good time and introduced himself, and was very professional. He observed my problem and told me how he was going to repair it. He fixed it and cleaned up the work area, and was out the door. CHW is the best!!

Choice chose Lynch Appliance to take care of our refrigerator (which had stopped cooling). The fix was done effectively and expeditiously. I was very impressed with the process from start to finish!

I switched home warranty as I was contacted about a great plan and rates they had. First time I had to use them and it's been 28 hours since I made my claim and still have not hear back... All the representatives are RUDE and just keep saying they are working hard to find someone, and if you call in frustrated they don't understand why you're upset... maybe the shoe should be on the other foot. DO NOT WASTE YOUR TIME OR MONEY. Only gave them one star because you can't go lower.

Our AC went out and we called Choice Home Warranty. Within 30 minutes, we had a callback number and an appt set up for a technician to come out and diagnose the problem. Once the problem was diagnosed, an approval for coverage from Choice was received in less than 24 hours. Very impressed with the promptness and ease of the whole process.

I am extremely pleased with the services I receive from Choice Home Warranty. There has never been an instance in which the problem I reported was not fixed. I recently recommended Choice to a friend, who is seriously considering a contract with Choice; I hope it's a sealed deal for both of them. Blount Plumbing is one of the finest in Tallahassee. I was pleased to know Mr. Blount was the one assigned to do the job. He fixed the problem in a short time, and everything is working perfectly.

My refrigerator quit on Tuesday night. By Wednesday morning we had a repairman replacing the broken part. It was a relay switch. I was very happy with Choice Home Warranty Company and the repair service that came and fixed my refrigerator. Thanks for the speedy service!!!

Choice is a total rip off. My hot water heater started leaking. They told me it was not covered without sending anyone out. Even though their warranty states it's a covered item. My dryer stopped heating. They did not cover that stating lint buildup. When I called to cancel my warranty they offered me $200.00 on the dryer to replace it. I accepted at first but later called and told them to keep the $200.00 and cancel my warranty. They had taken my payment out for the month, however told me I was not due a refund since they waived the cancellation fee of $50.00. What sense does that make. If you waived the $50.00 that means I am due at least a partial refund on my monthly payment or to waive to them means we are deducting this amount from your monthly payment. Always an excuse!! At this point I just cut my losses. I am now back with AHS where I should have stayed. Cheaper is not always better.

This is the worst home warranty company! Do not do business with these people! We purchased a home warranty a year ago, during that time we submitted 3 different claims. We were denied each time for the most bogus reasons. First problem, our pool pump went out (which is covered) but they said our valves had air in them, so the valves broke the pump. We said, "Then please fix the valves (which is covered)" and again they said, no... BECAUSE OUR PUMP IS BROKEN and that's probably what broke the valves! After arguing for days, we ended up dishing out $800 for a new pump and the service guy said he doesn't think the valves are an issue, but slapped on a little glue to keep the air out.

I signed up with Choice one year ago based on some positive reviews I had seen online and this was the first and only claim I submitted since opening my account. The whole claim process from start to finish was handled poorly in my opinion, and several of the Choice supervisors I spoke with were rude, and/or took no action to help or offer solutions. After initially opening the claim for my ac unit that stopped working, Choice assigned a technician, however, that they never responded to the house. 5 days later, a second technician was assigned by Choice, who finally went to the house after a week of the ac being out. A few days later, I get an email message from Choice stating to contact them about the claim. I tried calling multiple times but each time I reached the customer service rep, I was told I needed to talk with a “supervisor”.

This company is fraud. The sales people first lure me to buy multiple year policy for over $1000, then when I called for them to repair the AC that stop blowing cold air then they denied claim stating that part is not covered under their contract. After doing more investigation on the company I found this is their practice of doing business and they got huge fine from state last year. I am making everyone aware that please beware. Most of the reviews on other sites are fake. Do not trust them. Seems like same kind of problem people experiencing and you can read those review on Yelp. These are the true experience.

Hot water heater failed; technician arrived promptly and checked it out. Prognosis was the unit (hot water heater) needed to be replaced. Choice Warranty, however, would not cover replacement of the hot water heater. They said the outside tank was not covered and would only credit me $250 on a $932 replacement. How is the outside tank not part of a hot water heater? Technicians (plumbers are great... no problem... even they could not understand Choice Warranty's response). They said, replacing inner parts, etc would only be a stop-gap to having it happen again. My 5-year agreement with Choice Warranty will be terminated!

Claimed a AC compressor failure was not covered due to "improper maintenance" - gave some canned response about what proper maintenance actually was. Seems to me they're far more interested in collecting your payment and selling you (I received 6 phone calls and 6 emails AFTER purchasing trying to sell me) than actually providing any value.

My husband and I logged a ticket on September 20th about not having hot water which is the third time this has occurred. A technician came to our home today to state that the sensor had gone out which was also replaced back in March 2016. He suggested that the water heater be replaced being that it is 14 years old and the sensor is going to continue to go out. Choice Home Warranty stated that they would not replace the sensor and would send out a second technician but was not certain if when they could get someone out.

bathroom toilet - I have had nothing but excellent service with this company. Each time I have had a problem they had prompt service and the staff is very polite. Would recommend to anyone.

Down on a hot summer note I quickly call my maintenance crew who are Choice Home Warranty. Within a few hours I was in contact with Sunny who quickly diagnosed and repairs were made. I can't think of a better way to relieve the stress and financial strain this can be when left to deal with all possible bad choices that can be made with the available contractor pool. Thanks Choice Warranty. You're the best.

They will sell the policy saying age of house and appliances don't matter. However, for settling the claim, they will say that the appliance is 10 years old and instead of costing approx 1400, the value of the appliance is 199 and the cost of repairs is more than that. For me, they offered a new cooktop without the downdraft. The offer price 249 but compatible models with downdraft approx $1300. If I get the unit repaired, they will no longer cover. Similarly, just think about AC issues. They will say that the value of old AC is worth fractions and they will offer peanuts and ask you to repair/reinstall on your own. Beware of the plans. Review limitation clauses of the policy carefully and beware of these cheaters. For every claim, it is a pain to get repairs through CHW.

Technician came and ordered a part. He returned the next day and repaired the dryer. He found a touching wire which could have caused a fire. The dryer was repaired quickly and a fire also prevented.

Basically called for an issue. Was told they Don't cover known or unknown predicting problems. No kidding. Who covers known problems? Keyword in contract is "unknown pre-existing problems". Who knows about an unknown preexisting problem? Been with them for only two months and the item is a 68 dollar item. Nothing major. I pay 45 a month and paid 45 dollars for the service call so clearly I can afford it folks. But Lakeisha and Misha made me feel stupid. DON'T RECOMMEND THEM.

I had called Choice to have my Heat Pump serviced when it went out in June. The company left a little to be desired, but Choice Home Warranty allowed me to get in a company I have used before. Choice Home Warranty has been quite helpful and I being a widow appreciate that very much. My house in South Carolina is on the market and as soon as I sell I am moving to Florida. If Choice will have me, I plan to sign up with their services on my next home. I have recommended them to others. Now if they signed on with CHW or not I have no idea. I for one am glad I did.

My $45.00 service call on my air conditioner problem just cost me over $1000.00. Now think about this: my air conditioner was blowing hot air. With the limited technical knowledge I have, I assumed that it need freon or whatever they use today. The HVAC tech arrived and pulled the cover off the compressor and there was a leak right there. He repaired the leak and then told me that the freon need to replenished. The cost of the freon would not be covered due to the fact that Choice considers that a secondary problem.

I received a phone call that the plumber would be at my home in thirty minutes. Thirty minutes later he was at my home. Introduced his self and went to work. Within five minutes he found the problem, a defective time clock that was provided by the water company years ago that no longer service. He disconnected the time clock and connected the water heater and immediately I had hot water. Thank you so much.

Choice home Warranty is very quick and responsive to my phone call. They contacted a contractor to come out and look at my cook top and oven they evaluated. It said that they would have to order parts and it would take 5 to 7 days. A week later I called the repair company and they told me it was on hold because they had options but failed to contact me and let me know what they were. I told them I want it fixed ASAP so they order the parts a week later. So I have been without an oven for two weeks and counting. Choice home warranty was proficient but the repair company I feel dropped the ball.

The customer service department acted with precision, and assigned us an order # through e-mail to contact a local business to repair our refrigerator. The repair was professionally done, and we are very pleased with the service and the handling of the job.

I had issues with my refrigerator and called in for service around 8/25. A tech was sent out 7 different times and replaced lots of parts and the issue still not resolved. The tech stated he has no idea why the refrigerator is not cooling. So Choice decides the 8th time to send a different company to fix the issue and apparently the tech states it's a freon leak which is not covered. This is unbelievable. I called in frustrated to Choice and obviously they don't want to help me so I decided to cancel my contract. I spoke to Angel on Friday 16th of Sept (ext **) and he seemed like he wanted to own the issue and asked me to call him back today so that he can speak with his director. He clearly stated that he can cancel the contract but to give him some time so that he can find options for me to get a new refrigerator possibly.

They were great, in and out in minutes and had very handy tips to help avoid this problem going forward. They are even coming back today to drop off a grease deter-ant for our pipes.

About 37 days ago I called for service/open a claim because of a water leak in the bathroom. It was about 7 pm on a weeknight that I made the call. The Warranty Co. says it has 24hr. service!!! No, No! The first call had me on the line waiting for a rep for over 30 minutes. I hung up because I had to empty the pan collecting the water leak. Called the 2nd time and was told that the company doesn't cover services after hours!! No, no one would come that night!!! Hung up to empty the pan. Called again & this time got the name of a plumber to call. Called because they advertise 24hr. service but they couldn't come for 2 days!!! and are 90 minutes away!! Gave up and spent the night, hourly or so emptying the pan of water.

I like how they take care of you. But my only problem is when the contractor they sent always try to rip you off. It's not CHW's fault. It's just too many contractors nowadays are doing it and if you are not aware you end up paying a ton of money so just need to do a lot of search about your repair before calling them.

The repairman was on time. I didn't have to spend a lot of time waiting on them. They were courteous and efficient. They were knowledgeable and answered all my questions.

The men came and very professional. Had new door opener installed in less than an hour. Told me the old one was worn out and parts too old. So get received a new opener and my husband very pleased when he came home.

My AC unit had stopped blowing cold air, it stopped working and I had placed a claim but a few hours later it came back up so I cancelled claim. 2 weeks after it never turned off and air was hot, called CHW and they sent out a company, all working.

This time they sent me a repairman from Sears. Very professional, polite, efficient and all the paperwork and work request was already done through the help of Allison so it all went very smooth with no waiting. Of course it did take a week for the appointment but once he got here it was great service. Thank you.

New to Choice Home Warranty after 10 years with a competitor. Had a toilet that needed new parts in the tank and Choice Home Warranty sent out a repairman who fixed the problem and the customer service was outstanding. I'm so happy I switched to Choice Home Warranty.

Please do not do business. I had a horrible experience, I had AC problem and they had sent a technician from a vendor called as NTEX Service which was a unethical and fraud vendor. The vendor submitted a claim to Choice Home Warranty and collected money around $488 for replacing the compressor and said that the choice home warranty would reimburse the remaining amount. 3 weeks later vendor says that Choice Home Warranty declined the claim and started to force me to pay. I wanted to see if the issue can be resolved peacefully.

This year, we changed warranty companies from AHS to Choice. It was a bit rocky at first, but we are very pleased we made the change. Our experience with the contractors that Choice has engaged has been very, very favorable. We would happily recommend Choice for that reason, not to mention that the contract is very similar to our previous warranty contract yet it is less expensive and the service call deductibles are also less expensive. Glad we made the switch and hope to have a long-term relationship with Choice.

Plumber came out and told me my sink was stopped up because of too much rice. Said home warranty would not pay for unstopping it, it was my responsibility. I appreciated his honesty. That call was suppose to also be free but ended up me paying for the job.

I used my home warranty for the first time. My A/C went out. I called Choice in the evening when it happened and immediately got a claim number. The next morning I received the information of who to contact. I called the service people and they already had my work order. The serviceman came out that afternoon and fixed my air conditioning. I was more than happy.

The Mira Home Repairs technician arrived at my home at the agreed upon appointment time the day after my initial order was placed. He was very courteous and professional. He was very patient and methodical as he explained every step in the process while fixing my plumbing issue. I am extremely please with my recent experience with both CHW and Mira Home Repairs.

Had service work done in July BY J&J Heating and Cooling. Service man acted as if he didn't know just what to do for our a/c, but anyway he ended up removing Freon and was told the compressor was needing replaced and that Choice Home Warranty will not repair or replace so he grabbed his equipment and left without me getting an invoice from him. I contacted you and told my concern. CHW has tried contacting the service man. Guess he refuses to reply back.

The technician was on time and was able to identify the problem within minutes of his arrival. Fantastic and thorough! I was very pleased with the speed in which the repair was completed. The technician, Don, with St. Clairs was professional and made sure that all parts of the unit were inspected and running properly.

Gas Range problem - While oven was on self clean, the computer panel went out and oven stayed in the locked position. Repair guy came and problem was fixed within an hour.

After contacting CHOICE and explaining my problem I was promptly contacted by Total Tech Electric. I was pleased that they left a complete phone message since I was not at home when they called. Arranging for a repairman was easy. My Total Tech technician arrived and was very professional and friendly. He solved my problem within minutes! I call this good business!

Tech was dispatched in a timely manner. Could not repair item, so we are getting a replacement check. Haven't received it yet, but will get back when we do. So far so good though.

I placed a service call on August 10, 2016 via the web for my AC. It was running constantly. It was assigned to Cortinas & Sons. I received directions that I was to call Cortinas & Sons to set up an appointment for service. This was odd as I did not have to set up an appointment myself with my prior HOW company. It was handled by HOW company. I called Cortinas several times over the course of two days. I left several messages on their machine and received no return call.

BEST contractor ever (Eternity Pools).... contractor was prompt, professional... outstanding service. I would HIGHLY recommend Eternity Pools. He could have easily told me I needed a new Pool pump... he fixed a wire in the pump and it worked again! Very HONEST!

The people at Choice were very helpful. The serviceman took a week to order parts for my dryer, so Choice expedited the parts delivery to overnight, so I wouldn't have to wait even longer. This was very helpful and the fair thing to do. I would recommend Choice to others...

Initially I was a little disappointed because I was informed by the service provider that they would likely be unable to come to my home until Monday due to other commitments and a shortage of personnel. (I spoke with them on Friday.) However, I appreciated the fact they explained why they -- more than likely -- wouldn't be able to come to my home until Monday. At least I had electricity and ran several fans, so I was 'prepared' for the long run, so to speak.

Our air conditioning stopped working during summer, when the temperature was above 110 degree. I called customer service and was worried how fast it will be repaired (the indoor temperature was in the mid 90 degrees). In less than 24 hours I had a very good technician (Jeremy) who took care of our problem and did a fantastic job.

Our a/c broke, stopped blowing cold on a Friday evening. Very easily submitted claim for service online and quickly got email confirmation. Service provider called on Saturday to hear us describe the problem and called on Sunday to set up Noon Monday appointment. Donell ** of CONTROLLED CLIMATES came as promised and fixed it quickly on Monday. Whew are we glad we bought the contract (3.5 years worth)!

We have been members of CHW for about two years. We have had to make several claims over that time and I cannot say enough nice things about this company. They respond immediately whenever I submit a new claim online and they follow up to make sure we are satisfied with the service we received. The people who work for CHW are all wonderful and actually care about your claim. They want to make sure the company they have chosen to handle your claim is up to all our standards. We had one claim where the company they chose didn't work out. We were apologized to and another service provider was sent to our home the next day. I cannot say enough nice things about CHW and I tell everyone I know to call and get the service as well. The price is right and service is excellent and the people are great. I highly recommend CHW to anyone who will listen. Thank you for the chance to say thank you.

I was researching home warranty companies and came across Choice Home Warranty. When the individual called me today and I tried to explain that I was still researching and asked if there was a number to call him back. He kept trying to push me to make a decision. I finally said that he either needed to provide a number that I could call him back or the call was over and he hung up on me. I will go with a different company.

They only talk and make big promises to impress customers but when it comes to keep their words then they do not do anything. Don't buy their warranty unless you want to get frustrated. They only cover small expenses that is also after lot of calls and follow-up and headache. They will not cover any bigger expense and will always give you some excuse.

We could not be happier with our purchase of a Choice Home Warranty plan. Obviously we were skeptical before our purchase. We were VERY pleased however when our garbage disposal started leaking and we made our first service call/request. The response was fantastic. Within hours of submitting our claim, Tom from ALL PRO CAROLINA'S was scheduling our service call. Mike, the technician was on time, had the part we needed and installed it in less than one hour. Did a great job! My wife is happy and I got all the credit for signing up with Choice Home Warranty. You have made a believer out of me. Thanks.

I got Choice Home Warranty early in the year, and have had only one Claim so far. The Claim was serviced and I thought all was well. Only to find out soon that it was only a partial fix (not the root cause). Less than 40 days from the service, the same issue occurred again. Upon calling Choice Home Warranty, they state they can ONLY GUARANTEE THE SERVICE FOR 30 DAYS. If I need service, even if it's for the same issue, I'll have to open a "new" claim and pay the $60 service fee again. I find that very hard to digest.

Good service, although there was a glitch to begin with. The first technician quickly determined that our microwave was old and couldn't be repaired. However, he failed to send his report to Choice so we could go to the next step. When I contacted Choice a week and a half later, they said they would send another tech out and that there would be no service for this visit. The second guy concurred with the first, quickly sent his report, and Choice called me back the next day. Since the unit couldn't be repaired, they agreed to send me a check. It's not enough to replace the unit, but I didn't expect that. I was very pleased with Choice's quick and professional response.

We had a microwave oven which broke down on us. We contacted Choice Home Warranty regarding the microwave oven. They gave us the information to contact a local company to repair the oven. We had to get a new microwave. They were very helpful in assisting us in getting a new microwave.